Philips EP3510/00 User Manual

Displayed below is the user manual for EP3510/00 by Philips which is a product in the Coffee Makers category. This manual has pages.

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3100 series

Super automatic

espresso machine

EP3519, EP3510

4219.460.3770.1 PHILIPS3100 CMF_FRONT-BACK_A5_WE.indd 1 22-11-16 12:19

HOT WATER

AROMA STRENGTH

ESPRESSO

COFFEE

STEAM

15 14

Contents

Machine overview_________________________________________________________________ 5

Introduction ______________________________________________________________________ 5

First installation___________________________________________________________________ 6

AquaClean filter __________________________________________________________________ 6

Activating the AquaClean filter_______________________________________________________ 6

Replacing the AquaClean filter_______________________________________________________ 7

Replacing the AquaClean filter after 8 filters were used__________________________________ 8

Measuring the water hardness_______________________________________________________ 8

Control panel and display___________________________________________________________ 9

One-touch beverage buttons________________________________________________________ 9

Navigation buttons________________________________________________________________ 9

MENU button ____________________________________________________________________ 9

AROMA STRENGTH button _________________________________________________________ 9

Brewing coffee____________________________________________________________________ 10

Brewing coffee with beans__________________________________________________________ 10

Brewing coffee with pre-ground coffee________________________________________________ 10

Frothing milk_____________________________________________________________________ 10

Hot water ________________________________________________________________________ 11

Adjusting volume and taste_________________________________________________________ 11

Adjusting coffee volume____________________________________________________________ 11

Adjusting coffee strength___________________________________________________________ 12

Adjusting grinder settings___________________________________________________________ 12

Cleaning and maintenance__________________________________________________________ 13

Cleaning table ____________________________________________________________________ 13

Cleaning the brew group____________________________________________________________ 14

Cleaning the brew group under the tap________________________________________________ 14

Cleaning the brew group with coffee oil remover tablets__________________________________ 14

Reinserting the brew group__________________________________________________________ 15

Lubrication_______________________________________________________________________ 16

Cleaning the classic milk frother______________________________________________________ 17

After the last usage of the day _______________________________________________________ 17

Descaling procedure_______________________________________________________________ 17

What to do if the descaling procedure is interrupted_____________________________________ 18

Warning icons and error codes_______________________________________________________ 19

Meaning of the warning icons________________________________________________________ 19

Meaning of the error codes__________________________________________________________ 19

Troubleshooting___________________________________________________________________ 20

4English

Machine overview

1User interface 18 Drip tray

2 ESPRESSO button 19 Cord

3 COFFEE button 20 Grind setting knob

4 AROMA STRENGTH button 21 Cover of bean hopper

5 Standby button 22 Bean hopper

6 STEAM button 23 Brew group

7 HOT WATER button 24 Inside of service door with contact information

8 MENU button 25 Coffee exit duct

9 Classic milk frother 26 Coffee residues drawer

10 Adjustable coffee dispensing spout 27 Coffee grounds container

11 Lid of water tank 28 Drip tray cover

12 Lid of bean hopper 29 Water tank

13 Lid of pre-ground coffee compartment 30 AquaClean filter

14 Main switch 31 Water hardness test strip

15 Socket for cord 32 Grease tube with application tip and cap

16 Service door 33 Cleaning brush

17 'Drip tray full' indicator 34 Measuring scoop

Introduction

Congratulations on your purchase of a Philips full-automatic coffee

machine! To fully benefit from the support that Philips offers, please register

your product at www.philips.com/coffee-care.

Read the separate safety booklet carefully before you use the machine for

the first time and save it for future reference.

To help you get the best out of your coffee machine, Philips offers full

support in 4 different ways:

-The separate quick start guide for first installation and first use.

-This user manual for more detailed information on how to use the

machine, how to keep it clean, how to descale it and how to solve

problems.

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-This is the QR code. Scan this code to access instruction videos on how

to brew the best coffees, how to clean the machine and for a list of

frequently asked questions. (www.philips.com/coffee-care)

-The separate booklet with important safety information.

First installation

For first installation, follow the instructions on the separate quick start guide.

Note: This machine has been tested with coffee. Although it has been

carefully cleaned, there may be some coffee residues left. We guarantee,

however, that the machine is absolutely new.

Note: You can install the AquaClean filter during the first installation

procedure (see separate quick start guide). If you skip installation of the

AquaClean filter at first use, you can install it later by entering the menu (see

'Activating the AquaClean filter').

AquaClean filter

The AquaClean filter is designed to reduce limescale deposits in your coffee

machine and provide filtered water to preserve the aroma and flavor of each

cup of coffee. If you use a series of 8 AquaClean filters as indicated in this

user manual, you don't have to descale your machine for up to 5000 cups.

Note: Your machine has to be completely limescale-free before you start to

use the AquaClean filter. If you did not activate the filter during first

installation, you need to descale the machine before you activate the filter.

Activating the AquaClean filter

Note: Always confirm activation of the AquaClean filter in the machine menu

as described below. You also need to do this after replacing the AquaClean

filter. By activating the AquaClean filter in the machine menu, the machine

monitors the number of filters used. When the filter has been replaced 8

times, the machine reminds you to descale it.

1For instructions on how to place the AquaClean filter in the water tank,

see the separate quick start guide.

Note: Shake the AquaClean filter for about 5 seconds, immerse it upside

down in a jug with cold water and wait until no more air bubbles come

out.

6English

2Press the MENU button, select MENU and press the OK button to

confirm. Scroll to AQUACLEAN FILTER. Press the OK button to confirm.

FILTER

0 / 8

AQUA CLEAN

-The display shows the number of AquaClean filters that have been

installed previously from 0 to 8 filters.

0 / 8

OFF

3Select ON on the display, press the OK button to confirm.

FILTER

1 / 8

AQUA CLEAN

4The display automatically updates the number of filters used.

-Then the 'machine ready' screen appears with the AquaClean 100%

icon to indicate that the filter has been installed.

5Dispense 2 cups of hot water (0.5 l) to complete the activation. Discard

this water.

Replacing the AquaClean filter

Note: Replace the AquaClean filter as soon as the capacity has dropped to

0% and the filter icon flashes quickly. Replace the AquaClean filter at least

every 3 months, even if the machine has not yet indicated that replacement

is required.

Tip: We advise you to buy a new filter when the capacity has dropped to

10% and the filter icon starts flashing slowly. This ensures that you can

replace the filter when the capacity has dropped to 0%.

1Take out the AquaClean filter and replace it by a new AquaClean filter

(also see the separate quick start guide).

FILTER

1 / 8

AQUA CLEAN

2Press the MENU button, scroll to AQUACLEAN FILTER and press the OK

button to confirm.

FILTER

NEW?

AQUA CLEAN

-The display asks if you want to activate a new filter.

3Press the OK button to confirm.

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FILTER

2 / 8

AQUA CLEAN

-The display automatically updates the number of filters used.

4Dispense 2 cups of hot water (0.5 l) to complete the activation. Discard

this water.

Replacing the AquaClean filter after 8 filters were used

1When the filter icon starts flashing on the display, press the MENU

button, scroll to AQUACLEAN FILTER and press the OK button to confirm.

DESCALE BEFORE

ACTIVATING FILTER

-The display tells you that you need to descale the machine before

activating the new filter.

2Press the OK button to start the descaling procedure.

-Press the escape button several times to leave the filter menu if you

do not want to descale right away.

3At the end of the descaling procedure, the display asks you if you want

to install the AquaClean filter.

-Follow the steps in 'Replacing the AquaClean filter'.

Measuring the water hardness

Note: If you have installed the AquaClean filter, you do not need to set the

water hardness.

To be able to adjust the machine settings to the water in your region, please

measure the water hardness with the water hardness test strip supplied. The

default water hardness of the machine is set to the highest level (4). If the

measured water hardness is different, adjust the setting in the machine

menu.

1Immerse the water hardness test strip (supplied with the machine) in tap

water for 1 second.

2Remove the water hardness test strip and and wait for 1 minute.

3Check how many squares have turned red and check the water hardness

in the table below.

number of red squares value to be set water hardness

1 very soft water

2 soft water

3 hard water

4 very hard water

4Press the MENU button, select menu and scroll to select water hardness.

Select the preferred water hardness setting and press the OK button to

confirm.

8English

Control panel and display

This espresso machine has a self-explaining display for easy use. Read the

sections below for a quick explanation of the buttons.

One-touch beverage buttons

Use the one-touch beverage buttons to quickly prepare one of the preset

beverages: ESPRESSO, COFFEE, STEAM and HOT WATER.

Navigation buttons

Some of the one-touch beverage buttons have a double function; use these

buttons to navigate through the menu.

MEMO ESPRESSO

ESPRESSO button = Escape

button: press this button to return

to the main menu.

STEAM

STEAM button = Up button: press

this button to scroll up through the

display.

AROMA STRENGTH

AROMA STRENGTH button = OK

button: press this button to select,

confirm or stop a function.

MENU button = Down button:

press this button to scroll down

through the display menu.

MENU button

Use the MENU button to change the following settings:

-Coffee temperature

-Stand-by time: this is the time after which the machine goes into standby

mode.

-Display contrast

-Water hardness: to be able to adjust the machine settings to the water in

your region, please measure the water hardness.

-To activate the AquaClean filter

-To start descaling

-To restore to the factory settings

AROMA STRENGTH button

Use the AROMA STRENGTH button to adjust the coffee strength or to brew

pre-ground coffee.

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Brewing coffee

Brewing coffee with beans

Caution: Only use espresso beans. Never put ground coffee, unroasted

coffee beans or caramelized coffee beans in the bean hopper, as this may

cause damage to the machine.

To brew coffee, follow the instructions on the separate quick start guide.

To brew two cups of espresso, press the ESPRESSO button twice. The

machine automatically carries out two grinding cycles in sequence.

Note: Using the cover of the bean hopper helps to keep the beans fresh.

Brewing coffee with pre-ground coffee

When you brew coffee with pre-ground coffee, use the measuring scoop

supplied to put the correct dose in the pre-ground coffee compartment.

1Open the lid of the pre-ground coffee compartment.

2Pour one measuring scoop of pre-ground coffee into the pre-ground

coffee compartment and close the lid.

Caution: Do not put any other substance than pre-ground coffee in the

pre-ground coffee compartment, as this may damage the machine.

3Place a cup under the coffee dispensing spout.

4Press the AROMA STRENGTH button and select the pre-ground coffee

brewing function.

5Press the ESPRESSO button.

The machine automatically starts brewing the selected beverage.

Note: With pre-ground coffee you can only brew one coffee at a time.

Frothing milk

Warning: Danger of scalding! Dispensing may be preceded by

small jets of hot water. Use the appropriate protective handle

only.

Note: Use cold milk (at a temperature of approximately 5°C/41°F) with a

protein content of at least 3% to ensure an optimal frothing result. You can

use whole milk or semi-skimmed milk. It is also possible to use skimmed

milk, soy milk and lactose-free milk.

Note: We advise you to rinse the water circuit before use. Press the

STEAM/WATER button to dispense steam for a few seconds.

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1Fill 1/3 of a jug with cold milk.

2Insert the classic milk frother into the milk.

3Press the STEAM button.

-The machine starts dispensing steam.

4Froth the milk by gently swirling the jug and moving it up and down.

5Press the OK button to stop frothing.

Hot water

Warning: Danger of scalding! Dispensing may be preceded by

small jets of hot water. Use the appropriate protective handle

only.

1Place a jug under the classic milk frother.

2Press the HOT WATER button.

-The machine starts dispensing water.

3To stop dispensing hot water, press the OK button.

Adjusting volume and taste

Adjusting coffee volume

You can adjust the volume of the beverage brewed according to your taste

and to the size of the cups.

1To adjust the espresso volume, press and hold the ESPRESSO button

until the display shows the MEMO icon.

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-The machine enters the programming phase and starts to brew the

selected beverage.

2Press the OK button when the cup contains the desired amount of

espresso.

-The tick on the display shows that the button is programmed: every

time it is pressed, the machine brews the set espresso volume.

Note: To set the volume of coffee, follow the same procedure: press and

hold the button of the beverage until the MEMO icons appears on the

display and press the OK button when the cup contains the desired amount.

Adjusting coffee strength

To change the coffee strength, press the AROMA STRENGTH button. Each

time you press the AROMA STRENGTH button, the aroma strength changes

by one degree. The display shows the chosen strength, which is only saved

if you brew a coffee.

1 Very mild

2 Mild

3 Regular

4 Strong

5 Very strong

Note: After adjusting the coffee strength, the display shows the main menu

again and saves the chosen aroma strength when you brew a coffee.

Adjusting grinder settings

You can adjust the grinder settings by using the grind setting knob inside the

bean container.

Note: You can only adjust the grind settings when the machine is grinding

coffee beans.

Caution: Do not turn the grind setting knob more than one notch at a time to

prevent damage to the grinder.

1Place a cup under the coffee dispensing spout.

2Open the lid of the bean hopper.

3Press the ESPRESSO button.

4When the grinder starts grinding, press down the grind setting knob and

turn it to the left or right.

-There are 5 different grind settings you can choose from. The lower the

setting, the stronger the coffee.

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Cleaning and maintenance

Note: Consult the table below for when and how to clean all detachable

parts of the machine. For more detailed information on how to clean the

brew group and how to descale the machine, read the corresponding

chapters below and visit the dedicated website www.philips.com/coffee-

care.

Cleaning table

Part description When to clean How to clean

Brew group Weekly Remove the brew group and clean it under the tap

(see 'Cleaning the brew group under the tap').

Depending on the

type of usage

Lubricate the brew group (see 'Lubrication').

Monthly Clean the brew group with Philips/Saeco coffee oil

remover tablets. (see 'Cleaning the brew group with

coffee oil remover tablets')

Classic milk frother After the last usage of

the day

Rinse with fresh water and clean the steam wand with

a wet cloth (see 'After the last usage of the day ').

Drip tray As soon as the red

'drip tray full' indicator

pops up through the

drip tray.

Empty the drip tray and clean it under the tap.

Coffee grounds

container

When it suits you Empty the coffee grounds container and clean it

under the tap. Make sure the machine is switched on

while you empty and clean the coffee grounds

container.

Water tank When it suits you Clean it under the tap.

Pre-ground coffee

compartment/coffee

exit duct

Weekly Clean the top part with a spoon handle as shown

below.

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Cleaning the brew group

Note: Scan the QR code or visit www.philips.com/coffee-care for support

videos on how to remove and clean the brew group.

Caution: Do not clean the brew group in the dishwasher and do not use

washing-up liquid or a cleaning agent to clean it. This may cause the brew

group to malfunction and may have a negative effect on the coffee taste.

Cleaning the brew group under the tap

1Switch off the machine and unplug it.

2Remove the drip tray with the coffee grounds container.

3Open the service door.

4Press the PUSH button (1) and pull at the grip of the brew group to

remove it from the machine (2).

5Rinse the brew group thoroughly with lukewarm water. Clean the upper

filter carefully.

6Let the brew group air-dry.

Note: Do not dry the brew group with a cloth to prevent fibers from

collecting inside the brew group.

Cleaning the brew group with coffee oil remover tablets

Caution: Only use Philips/Saeco coffee oil remover tablets for cleaning.

They do not have a descaling function.

1Place a container under the coffee dispensing spout.

2Press the AROMA STRENGTH button and select pre-ground coffee.

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3Put a coffee oil remover tablet in the pre-ground coffee compartment.

4Press the CLASSIC COFFEE button. The machine dispenses water from

the coffee dispensing spout.

5When the progress bar has reached the middle, set the main switch on

the back of the machine to OFF.

6Let the coffee oil remover solution act for approximately 15 minutes.

7Set the main switch to ON. Press the standby button.

8Wait until the machine performs an automatic rinsing cycle.

9Perform the 'Weekly cleaning of the brew group' procedure.

10 Remove the drip tray with the coffee grounds container and empty them.

Then place them back into the machine.

11 Press the AROMA STRENGTH button and select pre-ground coffee.

12 Press the CLASSIC COFFEE button. The machine dispenses water from

the coffee dispensing spout.

13 Repeat steps 11 and 12 twice. Discard the dispensed water.

Reinserting the brew group

1Before you slide the brew group back into the machine, make sure the

two yellow reference signs on the side match. If they do not match,

perform the following step:

-Make sure the lever is in contact with the base of the brew group.

2Make sure that the yellow locking hook of the brew group is in the correct

position.

-To position the hook correctly, push it upwards until it is in uppermost

position.

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-The hook is not positioned correctly if it is still in bottommost position.

3Slide the brew group back into the machine along the guiding rails on the

sides until it locks into position with a click.

Caution: Do not press the PUSH button.

4Close the service door.

Lubrication

For optimal performance of the machine, you have to lubricate the brew

group. See table below for the lubrication frequency. For support videos visit

our website: www.philips.com/coffee-care.

Usage frequency Nr of beverages brewed daily Lubrication frequency

Low 1-5 Every 4 months

Normal 6-10 Every 2 months

Heavy >10 Every month

1Switch off the appliance and unplug it.

2Remove the brew group and rinse it under a lukewarm tap (see 'Cleaning

the brew group under the tap'). Then let it air-dry.

3Apply a thin layer of grease around the shaft in the bottom of the brew

group.

4Apply a thin layer of grease to the rails on both sides (see figure).

5Reinsert the brew group (see 'Reinserting the brew group').

You can use the grease tube multiple times.

16 English

Cleaning the classic milk frother

After the last usage of the day

1Remove the classic milk frother from the steam wand and rinse it with

fresh water.

2Clean the steam wand with a wet cloth.

3Reassemble all the classic milk frother parts.

Descaling procedure

When the display shows START CALC CLEAN, you need to descale the

machine. If you do not descale the machine when this message appears on

the display, the machine will eventually stop working properly. In that case,

repairs are not covered by the warranty.

Only use Philips/Saeco descaling solution to descale the machine. The use

of other products may damage the machine and leave residues in the water.

You can buy descaling solution in the online shop at

www.philips.com/coffee-care.

The descaling procedure lasts 30 minutes and consists of a descaling cycle

and a rinsing cycle. You can pause the descaling or rinsing cycle by pressing

the escape button. To continue the descaling or rinsing cycle, press the OK

button.

Note: Do not remove the brew group during the descaling procedure.

Warning: Do not drink the descaling solution or the water

dispensed during the descaling procedure.

1Remove the drip tray and the coffee grounds container, empty and clean

them and put them back into place.

2Remove the classic milk frother from the steam wand.

3Place a large container (1.5 l) under the coffee dispensing spout.

START

CALC

CLEAN

4When the display shows START CALC CLEAN, press the OK button to

start the descaling procedure.

REMOVE

FILTER

-The display reminds you that you have to remove the AquaClean

filter.

Note: You can press the escape button if you want to start the descaling

procedure later. To perform the descaling procedure later, press the

MENU button, select MENU and scroll to select DESCALING. Press OK to

confirm.

English

MAX

CALC

CLEAN

CALC

CLEAN

5Pour the descaling solution into the water tank. Fill the water tank with

fresh water up to the CALC CLEAN level indication. Place the water tank

back into the machine. Press the OK button to confirm.

-The first phase of the descaling procedure starts. The machine starts

dispensing the descaling solution at intervals.

-The display shows the descaling icon, the phase indication and the

duration. This first phase takes 20 minutes.

6Let the machine dispense the descaling solution until the water tank is

empty.

7Remove the water tank and rinse it.

8Fill the water tank with fresh water up to the CALC CLEAN level

indication. Place the water tank back into the machine.

9Remove and empty the container and place it back under the coffee

dispensing spout. Press OK to confirm.

10 The second phase of the descaling procedure starts, which is the rinsing

cycle. This phase takes 3 minutes. The display shows the rinsing icon and

the duration of the phase.

Note: If the water tank is not filled up to the CALC CLEAN level, the

machine may require another rinsing cycle.

11 Wait until the machine stops dispensing water. The descaling procedure

is finished when the tick appears on the display.

12 Press the OK button to exit the descaling cycle. The machine starts

heating up and performs the automatic rinsing cycle.

13 Remove and empty the container.

14 Clean the brew group by performing the 'Weekly brew group cleaning'

cycle.

15 Install a new AquaClean filter in the water tank.

Tip: Using the AquaClean filter reduces the need for descaling!

16 Reinsert the classic milk frother.

What to do if the descaling procedure is interrupted

If the machine gets stuck during descaling, you can exit the descaling

procedure by pressing the standby button. If this occurs, or in case of a

power failure or accidental disconnection of the cord, do the following:

1Empty and rinse the water tank thoroughly.

2Fill the water tank with fresh water up to the CALC CLEAN level indication

and switch the machine back on. The machine will heat up and perform

an automatic rinsing cycle.

3Before brewing any beverages, perform a manual rinsing cycle. To

perform a manual rinsing cycle, first dispense half a water tank of hot

water and then brew 2 cups of pre-ground coffee without adding ground

coffee (see 'Brewing coffee with pre-ground coffee').

Note: If the descaling procedure was not completed, the machine will

require another descaling procedure as soon as possible.

18 English

Warning icons and error codes

Meaning of the warning icons

ADD WATER

Fill the water tank with fresh

water to the MAX level

indication.

The brew group is blocked by

coffee powder. Clean the brew

group.

ADD COFFEE

The bean hopper is empty.

Put new coffee beans in the

bean hopper.

Insert the drip tray and close

the service door.

The brew group is not in the

machine or it is not inserted

correctly. Insert the brew

group.

The CoffeeSwitch is in the

wrong position for the selected

beverage. Push the lever down

to the ESPRESSO position.

The coffee grounds container

is full. Make sure the machine

is switched on. Then remove

and empty the coffee

grounds container.

The CoffeeSwitch is in the

wrong position for the selected

beverage. Push the lever up to

the COFFEE position.

If the display shows an error

code, check section 'Meaning

of the error codes' to see

what the code on the display

means and what you can do.

The machine cannot be used

when this icon is on the

display.

Meaning of the error codes

Below you find a list of the error codes showing problems that you can solve

yourself. Support videos are available on www.philips.com/coffee-support.

If another error code appears, please contact the Philips Consumer Care

Center in your country. For contact details, see the warranty leaflet.

Error code Problem Cause Possible solution

01 The coffee grinder is

blocked

The coffee exit duct is

clogged.

Switch off the machine. Clean the

coffee exit duct thoroughly with the

handle of the measuring spoon or a

spoon handle. Then switch the

machine on again.

03 - 04 There is a problem

with the brew group.

The brew group is

dirty or not well

greased.

Switch off the machine. Rinse the

brew group with fresh water, let it air-

dry and then lubricate it (see

'Lubrication'). Then switch the

machine on again.

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Error code Problem Cause Possible solution

The brew group is not

positioned correctly.

Switch off the machine. Remove the

brew group and reinsert it. Make sure

the two reference signs on the side

match before you slide the brew

group back into the machine (see

'Reinserting the brew group'). Then

switch the machine on again.

05 There is a water

circuit problem.

There is air in the

water circuit.

Switch off the machine. Make sure

you insert the water tank into the

machine properly. Check if the water

tank compartment is clean and free

from coffee beans. Then switch the

machine on again.

Restart the machine by switching it

off and on again. Try to dispense 2-3

cups of hot water.

The AquaClean filter

was not prepared

well before

installation.

Switch off the machine and remove

the filter from the water tank. Then

switch on the machine again and

dispense 2-3 cups of hot water. If this

works, prepare the AquaClean filter

for installation (see separate quick

start guide) and reinsert it in the

water tank. If again error code 05

appears on the display, the filter

needs to be replaced.

14 The machine is

overheated.

This can have several

causes.

Switch the machine off and switch it

back on again after 30 minutes.

Troubleshooting

This chapter summarizes the most common problems you could encounter

with the machine. Support videos and a complete list of frequently asked

questions are available on www.philips.com/coffee-care. If you are unable

to solve the problem, contact the Consumer Care Center in your country. For

contact details, see the warranty leaflet.

Problem Cause Solution

The machine does not

switch on.

The machine is disconnected or

the main switch is in the 'off'

position (0).

Check if the mains cord is inserted

correctly.

Make sure the main switch is set to 'on'

position (I).

The machine is in DEMO

mode.

You pressed the standby button

for more than 8 seconds.

Switch the machine off and then on

again with the main switch on the back

of the machine.

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Problem Cause Solution

The drip tray fills up

quickly.

This is normal. The machine

uses water to rinse the internal

circuit and brew group. Some

water flows through the internal

system directly into the drip

tray.

Empty the drip tray when the 'drip tray

full' indicator pops up through the drip

tray cover. Place a cup under the

dispensing spout to collect rinsing water.

The 'coffee grounds

container full' icon

remains displayed.

You emptied the coffee grounds

container while the machine

was switched off.

Always empty the coffee grounds

container while the machine is switched

on. If you empty the coffee grounds

container when the machine is switched

off, the coffee cycle counter is not reset.

You placed back the coffee

grounds container too fast.

Do not place back the coffee grounds

container until the display message

prompts you to put it back.

I cannot remove the brew

group.

The brew group is not in the

correct position.

Close the service door. Switch the

machine off and back on again. Wait for

the 'machine ready' screen to appear

and then remove the brew group.

You have not removed the

coffee grounds container.

Remove the coffee grounds container

before you remove the brew group.

I cannot insert the brew

group.

The brew group is not in the

correct position.

Reset the machine in the following way:

place the drip tray and the coffee

grounds container back. Leave the brew

group out. Close the service door and

switch the machine on and off. Then put

the brew group in the correct position

(see 'Reinserting the brew group') and

reinsert it in the machine.

The machine is still in the

descaling procedure.

You cannot remove the brew group

when the descaling procedure is in

progress. First complete the descaling

procedure and then remove the brew

group.

The coffee is watery. The grinder is set to a too

coarse setting.

Adjust the grinder to a finer setting.

The coffee exit duct is clogged. Clean the coffee exit duct with the

handle of the measuring spoon or a

spoon handle. Then switch the

appliance off and on again.

The machine is performing its

self-adjustment procedure.

Brew a few cups of coffee.

The brew group is dirty or needs

to be lubricated.

Clean and lubricate the brew group.

Coffee is leaking from the

coffee dispensing spout.

The coffee dispensing spout is

clogged.

Clean the coffee dispensing spout and

its holes with a pipe cleaner.

English

Problem Cause Solution

The coffee exit duct is clogged. Clean the coffee exit duct with the

handle of the measuring spoon or a

spoon handle. Then switch the

appliance off and on again.

The coffee is not hot

enough.

The cups you use are cold. Preheat the cups by rinsing them with

hot water.

The temperature is set too low.

Check the menu settings.

Set the temperature to 'high' in the

menu.

You added milk. Whether the milk you add is warm or

cold, it always decreases the

temperature of the coffee to some

extent.

The machine does not

grind the coffee beans.

The coffee exit duct is clogged. Clean the coffee exit duct with the

handle of the measuring spoon or a

spoon handle. Switch the appliance off

and on again.

The machine grinds the

coffee beans, but coffee

does not come out or

coffee comes out slowly.

The coffee exit duct is blocked. Clean the coffee exit duct with the

handle of the measuring spoon or a

spoon handle. Switch the appliance off

and on again.

The AquaClean filter was not

prepared well for installation.

Switch off the machine and remove the

filter from the water tank. Immerse the

filter upside down in a jug with cold

water and wait until no more air bubbles

come out. Place back the filter in the

water tank, restart the machine and

dispense 2-3 cups of hot water.

The grinder is set to a too fine

setting.

Adjust the grinder to a coarser setting.

The brew group is dirty. Clean the brew group.

The coffee dispensing spout is

dirty.

Clean the coffee dispensing spout and

its holes with a pipe cleaner.

The machine circuit is blocked

by limescale.

Descale the machine.

The milk does not froth. The classic milk frother is dirty

or not assembled correctly.

Clean the classic milk frother and make

sure it is correctly assembled that you

position and insert it correctly.

The type of milk used is not

suitable for frothing.

Different types of milk result in different

amounts of froth and different froth

qualities. We have tested the following

milk types which proved to deliver a

good milk froth result: semi-skimmed or

full-fat cow's milk, soy milk and lactose-

free milk.

22 English

Problem Cause Solution

There is water under the

machine.

The drip tray is too full and has

overflowed.

Empty the drip tray when the 'drip tray

full' indicator pops up through the drip

tray. Always empty the drip tray before

you start descaling the machine.

The machine is not placed on a

horizontal surface.

Place the machine on a horizontal

surface so that the 'drip tray full'

indicator works properly.

I cannot activate the

AquaClean filter and the

machine asks for

descaling.

You have already replaced the

AquaClean filter 8 times.

Descale your machine first and install

the AquaClean filter. Always activate the

AquaClean filter in the menu (see

'Activating the AquaClean filter'). Also do

this when you replace the filter.

The filter has not been replaced

in time after the AquaClean

filter icon flashed and the

capacity dropped to 0%.

Descale your machine first and then

install the AquaClean filter.

You did not install the

AquaClean filter during first

installation, but after having

brewed approx. 50 coffees

(based on 100ml cups). The

machine has to be completely

limescale-free before you install

the AquaClean filter.

First descale the machine and then

install a new AquaClean filter. After

descaling, the filter counter is reset to

0/8. Always confirm filter activation in

the machine menu. Also do this after

filter replacement.

You did not activate the new or

replaced AquaClean filter in the

machine menu.

Descale your machine first. Then

activate the AquaClean filter in the menu

(see 'Activating the AquaClean filter').

Also do this when you replace the filter.

The AquaClean filter icon

does not appear on the

display after I replaced

the filter.

You did not confirm activation in

the machine menu.

Confirm the activation of the filter in the

machine menu. (see 'Activating the

AquaClean filter') If the display shows

'START CALC CLEAN', you first need to

descale the machine. Remove the

AquaClean filter before descaling and

reinsert it afterwards.

The AquaClean filter is

installed, but the

descaling message

appears.

You have not activated the

AquaClean filter in the machine

menu.

First descale the machine and then

install a new AquaClean filter. This will

reset the filter counter to 0/8. Always

confirm filter activation in the machine

menu (see 'Activating the AquaClean

filter'), also after filter replacement.

The new water filter does

not fit.

You are trying to install another

filter than the AquaClean filter.

Only the AquaClean filter fits into the

machine.

English

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DESCALING?

23 MIN

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Table of Contents

Philips EP3510/00 User Manual

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