Philips EP3550/00 User Manual

Displayed below is the user manual for EP3550/00 by Philips which is a product in the Coffee Makers category. This manual has pages.

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3100 series

Super automatic

espresso machine

EP3559, EP3558

EP3551, EP3550

EN USER MANUAL

DE BENUTZERHANDBUCH

ES MANUAL DEL USUARIO

FR MODE D’EMPLOI

IT MANUALE UTENTE

NL GEBRUIKSAANWIJZING

EP3559, EP3551

MEMO

ESPRESSO

MEMO

COFFEE

AROMA STRENGTH

CAPPUCCINO

LATTE MACCHIATO

MEMO

ESPRESSO

AROMA STRENGTH

MEMO

COFFEE

MEMO

CAPPUCCINO

HOT WATER

EP3558, EP3550

34 23

8 7

Contents

Machine overview_________________________________________________________________ 5

Introduction ______________________________________________________________________ 5

First installation___________________________________________________________________ 6

AquaClean filter __________________________________________________________________ 6

Activating the AquaClean filter_______________________________________________________ 6

Replacing the AquaClean filter_______________________________________________________ 7

Replacing the AquaClean filter after 8 filters were used__________________________________ 8

Measuring the water hardness_______________________________________________________ 8

Control panel and display___________________________________________________________ 9

One-touch beverage buttons________________________________________________________ 9

Navigation buttons________________________________________________________________ 9

MENU button ____________________________________________________________________ 9

AROMA STRENGTH button _________________________________________________________ 10

Brewing coffee____________________________________________________________________ 10

Brewing coffee with beans__________________________________________________________ 10

Brewing coffee with pre-ground coffee________________________________________________ 10

Milk froth and hot water____________________________________________________________ 11

Dispensing hot water_______________________________________________________________ 11

Brewing milk-based coffee beverages and milk froth____________________________________ 11

Adjusting volume and taste_________________________________________________________ 12

Adjusting coffee and milk volume____________________________________________________ 12

Adjusting coffee strength___________________________________________________________ 12

Adjusting grinder settings___________________________________________________________ 12

Cleaning and maintenance__________________________________________________________ 13

Cleaning table ____________________________________________________________________ 13

Cleaning the brew group____________________________________________________________ 14

Cleaning the brew group under the tap________________________________________________ 14

Cleaning the brew group with coffee oil remover tablets__________________________________ 15

Reinserting the brew group__________________________________________________________ 15

Lubrication_______________________________________________________________________ 16

Cleaning the milk carafe ____________________________________________________________ 17

Carafe quick clean_________________________________________________________________ 17

Thorough cleaning of the milk carafe__________________________________________________ 17

Weekly cleaning of the milk carafe___________________________________________________ 17

Disassembling the milk dispensing spout______________________________________________ 17

Reassembling the milk carafe________________________________________________________ 18

Monthly cleaning of the milk carafe___________________________________________________ 18

Descaling procedure_______________________________________________________________ 19

What to do if the descaling procedure is interrupted_____________________________________ 21

Warning icons and error codes_______________________________________________________ 22

Meaning of the warning icons________________________________________________________ 22

Meaning of the error codes__________________________________________________________ 22

Troubleshooting___________________________________________________________________ 23

4English

Machine overview

1User interface (EP3558, EP3550 only) 11 Drip tray

1A ESPRESSO button 12 Drip tray release button

1B COFFEE button 13 Cord

1C CAPPUCCINO button 14 Grind setting knob

1D Standby button 15 Cover of bean hopper

1E HOT WATER button 16 Bean hopper

1F AROMA STRENGTH button 17 Brew group

1G MENU button 18 Inside of service door with contact information

2 User interface (EP3559, EP3551 only) 19 Coffee exit duct

2A ESPRESSO button 20 Coffee residues drawer

2B COFFEE button 21 Coffee grounds container

2C AROMA STRENGTH button 22 Drip tray cover

2D Standby button 23 Hot water dispensing spout

2E CAPPUCCINO button 24 Opening for hot water dispensing spout

2F LATTE MACCHIATO button 25 Water tank

2G MENU button 26 AquaClean filter

3 Adjustable coffee dispensing spout 27 Milk container

4 Lid of water tank 28 Milk dispensing unit

5 Lid of bean hopper 29 Lid of milk dispensing unit

6 Lid of pre-ground coffee compartment 30 Milk dispensing spout

7 Main switch 31 Grease tube with application tip and cap

8 Socket for cord 32 Cleaning brush

9 Service door 33 Measuring scoop

10 'Drip tray full' indicator 34 Water hardness test strip

11 Drip tray

Introduction

Congratulations on your purchase of a Philips full-automatic coffee

machine! To fully benefit from the support that Philips offers, please register

your product at www.philips.com/coffee-care.

Read the separate safety booklet carefully before you use the machine for

the first time and save it for future reference.

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To help you get the best out of your coffee machine, Philips offers full

support in 4 different ways:

-The separate quick start guide for first installation and first use.

-This user manual for more detailed information on how to use the

machine, how to keep it clean, how to descale it and how to solve

problems.

-This is the QR code. Scan this code to access instruction videos on how

to brew the best coffees, how to clean the machine and for a list of

frequently asked questions. (www.philips.com/coffee-care)

-The separate booklet with important safety information.

First installation

For first installation, follow the instructions on the separate quick start guide.

Note: This machine has been tested with coffee. Although it has been

carefully cleaned, there may be some coffee residues left. We guarantee,

however, that the machine is absolutely new.

Note: You can install the AquaClean filter during the first installation

procedure (see separate quick start guide). If you skip installation of the

AquaClean filter at first use, you can install it later by entering the menu (see

'Activating the AquaClean filter').

AquaClean filter

The AquaClean filter is designed to reduce limescale deposits in your coffee

machine and provide filtered water to preserve the aroma and flavor of each

cup of coffee. If you use a series of 8 AquaClean filters as indicated in this

user manual, you don't have to descale your machine for up to 5000 cups.

Note: Your machine has to be completely limescale-free before you start to

use the AquaClean filter. If you did not activate the filter during first

installation, you need to descale the machine before you activate the filter.

Activating the AquaClean filter

Note: Always confirm activation of the AquaClean filter in the machine menu

as described below. You also need to do this after replacing the AquaClean

filter. By activating the AquaClean filter in the machine menu, the machine

monitors the number of filters used. When the filter has been replaced 8

times, the machine reminds you to descale it.

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1For instructions on how to place the AquaClean filter in the water tank,

see the separate quick start guide.

Note: Shake the AquaClean filter for about 5 seconds, immerse it upside

down in a jug with cold water and wait until no more air bubbles come

out.

2Press the MENU button, select MENU and press the OK button to

confirm. Scroll to AQUACLEAN FILTER. Press the OK button to confirm.

FILTER

0 / 8

AQUA CLEAN

-The display shows the number of AquaClean filters that have been

installed previously from 0 to 8 filters.

0 / 8

OFF

3Select ON on the display, press the OK button to confirm.

FILTER

1 / 8

AQUA CLEAN

4The display automatically updates the number of filters used.

-Then the 'machine ready' screen appears with the AquaClean 100%

icon to indicate that the filter has been installed.

5Dispense 2 cups of hot water (0.5 l) to complete the activation. Discard

this water.

Replacing the AquaClean filter

Note: Replace the AquaClean filter as soon as the capacity has dropped to

0% and the filter icon flashes quickly. Replace the AquaClean filter at least

every 3 months, even if the machine has not yet indicated that replacement

is required.

Tip: We advise you to buy a new filter when the capacity has dropped to

10% and the filter icon starts flashing slowly. This ensures that you can

replace the filter when the capacity has dropped to 0%.

1Take out the AquaClean filter and replace it by a new AquaClean filter

(also see the separate quick start guide).

FILTER

1 / 8

AQUA CLEAN

2Press the MENU button, scroll to AQUACLEAN FILTER and press the OK

button to confirm.

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FILTER

NEW?

AQUA CLEAN

-The display asks if you want to activate a new filter.

3Press the OK button to confirm.

FILTER

2 / 8

AQUA CLEAN

-The display automatically updates the number of filters used.

4Dispense 2 cups of hot water (0.5 l) to complete the activation. Discard

this water.

Replacing the AquaClean filter after 8 filters were used

1When the filter icon starts flashing on the display, press the MENU

button, scroll to AQUACLEAN FILTER and press the OK button to confirm.

DESCALE BEFORE

ACTIVATING FILTER

-The display tells you that you need to descale the machine before

activating the new filter.

2Press the OK button to start the descaling procedure.

-Press the escape button several times to leave the filter menu if you

do not want to descale right away.

3At the end of the descaling procedure, the display asks you if you want

to install the AquaClean filter.

-Follow the steps in 'Replacing the AquaClean filter'.

Measuring the water hardness

Note: If you have installed the AquaClean filter, you do not need to set the

water hardness.

To be able to adjust the machine settings to the water in your region, please

measure the water hardness with the water hardness test strip supplied. The

default water hardness of the machine is set to the highest level (4). If the

measured water hardness is different, adjust the setting in the machine

menu.

1Immerse the water hardness test strip (supplied with the machine) in tap

water for 1 second.

2Remove the water hardness test strip and and wait for 1 minute.

3Check how many squares have turned red and check the water hardness

in the table below.

number of red squares value to be set water hardness

1 very soft water

2 soft water

3 hard water

4 very hard water

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4Press the MENU button, select menu and scroll to select water hardness.

Select the preferred water hardness setting and press the OK button to

confirm.

Control panel and display

This espresso machine has a self-explaining display for easy use. Read the

sections below for a quick explanation of the buttons.

One-touch beverage buttons

Use the one-touch beverage buttons to quickly prepare one of the preset

beverages: ESPRESSO, COFFEE, CAPPUCCINO, LATTE MACCHIATO

(EP3559, EP3551 only) and HOT WATER (EP3558, EP3550 only).

Navigation buttons

Some of the one-touch beverage buttons have a double function; use these

buttons to navigate through the menu.

EP3558, EP3550

MEMO ESPRESSO

ESPRESSO button = Escape

button: press this button to return

to the main menu.

HOT WATER

HOT WATER button = Up button:

press this button to scroll up

through the display.

MEMO

CAPPUCCINO

CAPPUCCINO button = OK button:

press this button to select, confirm

or stop a function.

MENU button = Down button:

press this button to scroll down

through the display menu.

EP3559, EP3551

MEMO ESPRESSO

ESPRESSO button = Escape

button: press this button to return

to the main menu.

CAPPUCCINO

MEMO

CAPPUCCINO button = Up button:

press this button to scroll up

through the display.

AROMA STRENGTH

AROMA STRENGTH button = OK

button: press this button to select,

confirm or stop a function.

MENU button = Down button:

press this button to scroll down

through the display menu.

MENU button

Use the MENU button to prepare other drinks, like hot water (EP3558,

EP3510 only) and frothed milk. You can also use the MENU button to

change the following settings:

-Coffee temperature

-Stand-by time: this is the time after which the machine goes into standby

mode.

-Display contrast

-Water hardness: to be able to adjust the machine settings to the water in

your region, please measure the water hardness.

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-To activate the AquaClean filter

-To start descaling

-To restore to the factory settings

AROMA STRENGTH button

Use the AROMA STRENGTH button to adjust the coffee strength or to brew

pre-ground coffee.

Brewing coffee

Brewing coffee with beans

Caution: Only use espresso beans. Never put ground coffee, unroasted

coffee beans or caramelized coffee beans in the bean hopper, as this may

cause damage to the machine.

To brew coffee, follow the instructions on the separate quick start guide.

To brew two cups of espresso, press the ESPRESSO button twice. The

machine automatically carries out two grinding cycles in sequence.

Note: Using the cover of the bean hopper helps to keep the beans fresh.

Brewing coffee with pre-ground coffee

When you brew coffee with pre-ground coffee, use the measuring scoop

supplied to put the correct dose in the pre-ground coffee compartment.

1Open the lid of the pre-ground coffee compartment.

2Pour one measuring scoop of pre-ground coffee into the pre-ground

coffee compartment and close the lid.

Caution: Do not put any other substance than pre-ground coffee in the

pre-ground coffee compartment, as this may damage the machine.

3Place a cup under the coffee dispensing spout.

4Press the AROMA STRENGTH button and select the pre-ground coffee

brewing function.

5Press the ESPRESSO button.

The machine automatically starts brewing the selected beverage.

Note: With pre-ground coffee you can only brew one coffee at a time.

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Milk froth and hot water

Dispensing hot water

Caution: Steam and hot water may spray out of the hot water dispensing

spout when brewing starts. Wait until brewing has ended before you

remove the hot water dispensing spout.

1Insert the hot water dispensing spout.

2EP3559, EP3551 only: Press the MENU button. Select DRINKS, confirm

and scroll to select HOT WATER.

EP3558, EP3550 only: Press the one-touch HOT WATER button to

dispense hot water.

Caution: Only select HOT WATER in the menu when the hot water

dispensing spout is installed.

3Press the OK button to confirm. The display reminds you to install the hot

water dispensing spout; press the OK button to confirm. The machine

starts dispensing hot water.

4To stop dispensing hot water, press the OK button.

Brewing milk-based coffee beverages and milk froth

Note: For more information on how to use the milk carafe, read the separate

quick start guide or scan the QR code to access the dedicated website for

instruction videos (www.philips.com/coffee-care).

Caution: Make sure that the milk carafe is installed and the milk froth

dispensing spout is open before you select a milk-based coffee beverage or

milk froth. If the milk carafe is not installed correctly, steam and hot milk may

spray out of the milk froth dispensing spout.

1Place a cup under the open milk froth dispensing spout.

2Choose your milk-based beverage.

-Press the one-touch CAPPUCCINO button or LATTE MACCHIATO

button (EP3559,EP3551 only) to brew one of these milk-based

beverages right away.

-Press the MENU button, choose DRINKS and scroll down through the

drinks to select MILK FROTH.

-The machine reminds you that you have to install the milk carafe and

open the milk froth dispensing spout.

3The machine first dispenses a preset volume of frothed milk into the cup

or glass and then dispenses a preset volume of coffee.

-To stop dispensing milk or coffee, press the OK button.

4After brewing milk-based coffee beverages, the display asks you if you

want to perform the quick clean procedure for the milk carafe. You have

30 seconds to activate the quick clean procedure.

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Adjusting volume and taste

Adjusting coffee and milk volume

You can adjust the volume of the beverage brewed according to your taste

and to the size of the cups.

Note: We advise you to use glass cups or cups with a ceramic-coated rim.

1To adjust the espresso volume, press and hold the ESPRESSO button

until the display shows the MEMO icon.

-The machine enters the programming phase and starts to brew the

selected beverage.

2Press the OK button when the cup contains the desired amount of

espresso.

-The tick on the display shows that the button is programmed: every

time it is pressed, the machine brews the set espresso volume.

Note: To set the volume of coffee, cappuccino, latte macchiato

(EP3559,EP3551 only), follow the same procedure: press and hold the

button of the beverage and press the OK button when the cup contains the

desired amount of coffee or milk. Make sure that the milk carafe is in place

and that the milk spout is open.

Adjusting coffee strength

To change the coffee strength, press the AROMA STRENGTH button. Each

time you press the AROMA STRENGTH button, the aroma strength changes

by one degree. The display shows the chosen strength, which is only saved

if you brew a coffee.

1 Very mild

2 Mild

3 Regular

4 Strong

5 Very strong

Note: After adjusting the coffee strength, the display shows the main menu

again and saves the chosen aroma strength when you brew a coffee.

Adjusting grinder settings

You can adjust the grinder settings by using the grind setting knob inside the

bean container.

Note: You can only adjust the grind settings when the machine is grinding

coffee beans.

Caution: Do not turn the grind setting knob more than one notch at a time to

prevent damage to the grinder.

1Place a cup under the coffee dispensing spout.

2Open the lid of the bean hopper.

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3Press the ESPRESSO button.

4When the grinder starts grinding, press down the grind setting knob and

turn it to the left or right.

-There are 5 different grind settings you can choose from. The lower the

setting, the stronger the coffee.

Cleaning and maintenance

Note: Consult the table below for when and how to clean all detachable

parts of the machine. For more detailed information on how to clean the

brew group and how to descale the machine, read the corresponding

chapters below and visit the dedicated website www.philips.com/coffee-

care.

Cleaning table

Part description When to clean How to clean

Brew group Weekly Remove the brew group and clean it under the tap

(see 'Cleaning the brew group under the tap').

Depending on the

type of usage

Lubricate the brew group (see 'Lubrication').

Monthly Clean the brew group with Philips/Saeco coffee oil

remover tablets.

Milk carafe After every use Perform the QUICK CARAFE CLEAN as indicated on

the machine after preparing a milk-based beverage.

Daily Clean the milk carafe thoroughly (see 'Thorough

cleaning of the milk carafe').

Weekly Disassemble the milk carafe and clean all parts under

the tap (see 'Weekly cleaning of the milk carafe').

Monthly Use Philips/Saeco milk circuit cleaner for this cleaning

cycle (see 'Monthly cleaning of the milk carafe').

Drip tray As soon as the red

'drip tray full' indicator

pops up through the

drip tray.

Empty the drip tray and clean it under the tap.

Coffee grounds

container

When it suits you Empty the coffee grounds container and clean it

under the tap. Make sure the machine is switched on

while you empty and clean the coffee grounds

container.

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Part description When to clean How to clean

Water tank When it suits you Clean it under the tap.

Pre-ground coffee

compartment/coffee

exit duct

Weekly Clean the top part with a spoon handle as shown

below.

Tip: Write down the dates on which you have cleaned the different

components on the calender in the back of this user manual.

Cleaning the brew group

Note: Scan the QR code or visit www.philips.com/coffee-care for support

videos on how to remove and clean the brew group.

Caution: Do not clean the brew group in the dishwasher and do not use

washing-up liquid or a cleaning agent to clean it. This may cause the brew

group to malfunction and may have a negative effect on the coffee taste.

Cleaning the brew group under the tap

1Switch off the machine and unplug it.

2Remove the drip tray with the coffee grounds container.

3Open the service door.

4Press the PUSH button (1) and pull at the grip of the brew group to

remove it from the machine (2).

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5Rinse the brew group thoroughly with lukewarm water. Clean the upper

filter carefully.

6Let the brew group air-dry.

Note: Do not dry the brew group with a cloth to prevent fibers from

collecting inside the brew group.

Cleaning the brew group with coffee oil remover tablets

Caution: Only use Phlilips/Saeco coffee oil remover tablets for cleaning.

They do not have a descaling function.

1Place a container under the coffee dispensing spout.

2Press the AROMA STRENGTH button and select pre-ground coffee.

3Put a coffee oil remover tablet in the pre-ground coffee compartment.

4Press the COFFEE button. The machine dispenses water from the coffee

dispensing spout.

5When the progress bar has reached the middle, set the main switch on

the back of the machine to OFF.

6Let the coffee oil remover solution act for approximately 15 minutes.

7Set the main switch to ON. Press the standby button.

8Wait until the machine performs an automatic rinsing cycle.

9Perform the 'Weekly cleaning of the brew group' procedure.

10 Remove the drip tray with the coffee grounds container and empty them.

Then place them back into the machine.

11 Press the AROMA STRENGTH button and select pre-ground coffee.

12 Press the COFFEE button. The machine dispenses water from the coffee

dispensing spout.

13 Repeat steps 11 and 12 twice. Discard the dispensed water.

Reinserting the brew group

1Before you slide the brew group back into the machine, make sure the

two yellow reference signs on the side match. If they do not match,

perform the following step:

-Make sure the lever is in contact with the base of the brew group.

2Make sure that the yellow locking hook of the brew group is in the correct

position.

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-To position the hook correctly, push it upwards until it is in uppermost

position.

-The hook is not positioned correctly if it is still in bottommost position.

3Slide the brew group back into the machine along the guiding rails on the

sides until it locks into position with a click.

Caution: Do not press the PUSH button.

4Close the service door.

Lubrication

For optimal performance of the machine, you have to lubricate the brew

group. See table below for the lubrication frequency. For support videos visit

our website: www.philips.com/coffee-care.

Usage frequency Nr of beverages brewed daily Lubrication frequency

Low 1-5 Every 4 months

Normal 6-10 Every 2 months

Heavy >10 Every month

1Switch off the appliance and unplug it.

2Remove the brew group and rinse it under a lukewarm tap (see 'Cleaning

the brew group under the tap'). Then let it air-dry.

3Apply a thin layer of grease around the shaft in the bottom of the brew

group.

4Apply a thin layer of grease to the rails on both sides (see figure).

5Reinsert the brew group (see 'Reinserting the brew group').

You can use the grease tube multiple times.

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Cleaning the milk carafe

Carafe quick clean

After preparing a milk-based beverage, the carafe cleaning icon appears on

the display.

1When the carafe cleaning icon appears on the display, press the OK

button if you want to perform a cleaning cycle. You have 30 seconds to

activate the quick clean procedure. Press the escape button if you do not

want to perform the quick clean procedure.

2Remove the cup with the beverage and place an empty cup under the

milk dispensing spout.

Note: Make sure the milk dispensing spout is pulled out.

3Press the OK button to start dispensing hot water.

Thorough cleaning of the milk carafe

To clean the milk carafe thoroughly, you have to do the following regularly:

1Remove the lid of the milk dispensing unit.

2Lift the milk dispensing spout out of the milk dispensing unit.

3Remove the milk tube from the milk dispensing spout.

4Rinse the milk tube and milk dispensing spout with lukewarm water

thoroughly.

Weekly cleaning of the milk carafe

The milk dispensing spout consists of 5 components. Disassemble all

components once a week and clean them under the tap. You can also clean

all components, except for the milk container, in the dishwasher.

1 2

1 Milk tube

2 Rubber support

3 Milk frother

4 Milk frother connector

5 Housing of milk dispensing spout

Disassembling the milk dispensing spout

1Press the release buttons on both sides of the top of the milk dispensing

unit (1) and lift the top off the milk container (2).

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2Turn the milk dispensing unit upside down and hold it firmly in your hand.

Pull the milk tube off the rubber support.

3Press the release buttons on the milk frother and remove the milk frother

from the the rubber support.

4Pull the milk frother connector out of the milk frother.

5Rinse all components under a lukewarm tap.

Reassembling the milk carafe

1To reassemble the milk froth dispensing spout, follow steps 2 to 4 of

'Disassembling the milk froth dispensing spout' in reverse order.

2Place the milk froth dispensing spout back into the top of the milk carafe.

3Place the top of the milk carafe back onto the milk carafe.

Note: Before you place the milk froth dispensing spout back into the top of

the milk carafe, move the pin inside the top to the correct position. If this pin

is not in the correct position, you cannot place the milk froth dispensing

spout back into the top of the milk carafe.

Monthly cleaning of the milk carafe

Only use Philips/Saeco milk circuit cleaner for this cleaning cycle.

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1Pour the contents of the milk circuit cleaner sachet in the milk carafe.

Then fill the milk carafe with water up to the MAX level indication.

2Insert the milk carafe into the machine and place a container under the

milk dispensing spout.

3Press the MENU button, select DRINKS and scroll to MILK FROTH. Press

the OK button to start dispensing the cleaning solution.

4Repeat step 3 until the milk carafe is empty.

5When the carafe is empty, remove the container and the milk carafe from

the machine.

6Rinse the milk carafe thoroughly and fill it with fresh water up to the MAX

level indication.

7Insert the milk carafe into the machine.

8Place the container under the milk dispensing spout.

9Press the MENU button and select MILK FROTH in the DRINKS menu to

start the carafe rinsing cycle.

10 Repeat step 9 until the milk carafe is empty.

Note: Never drink the solution dispensed during this step.

11 Repeat steps 6-10.

12 When the machine stops dispensing water, the cleaning cycle is finished.

13 Disassemble all the components and rinse them under a lukewarm tap.

Descaling procedure

When the display shows START CALC CLEAN, you need to descale the

machine. If you do not descale the machine when this message appears on

the display, the machine will eventually stop working properly. In that case,

repairs are not covered by the warranty.

Only use Philips/Saeco descaling solution to descale the machine. The use

of other products may damage the machine and leave residues in the water.

You can buy descaling solution in the online shop at

www.philips.com/coffee-care.

The descaling procedure lasts 30 minutes and consists of a descaling cycle

and a rinsing cycle. You can pause the descaling or rinsing cycle by pressing

the escape button. To continue the descaling or rinsing cycle, press the OK

button.

Note: Do not remove the brew group during the descaling procedure.

Warning: Do not drink the descaling solution or the water dispensed during

the descaling procedure.

1Remove the drip tray and the coffee grounds container, empty and clean

them and put them back into place.

2Place a large container (1.5 l) under the coffee dispensing spout.

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START

CALC

CLEAN

3When the display shows START CALC CLEAN, press the OK button to

start the descaling procedure. Remove the hot water dispensing spout if

present.

-The display reminds you that you have to insert the carafe. Fill the

milk carafe with water up to the MIN level indication. Insert the milk

carafe into the machine and open the milk froth dispensing spout.

-The display reminds you that you have to open the milk dispensing

spout.

REMOVE

FILTER

-The display reminds you that you have to remove the AquaClean

filter.

Note: You can press the escape button if you want to start the descaling

procedure later. To perform the descaling procedure later, press the

MENU button, select MENU and scroll to select DESCALING. Press OK to

confirm.

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MAX

CALC

CLEAN

CALC

CLEAN

4Pour the descaling solution into the water tank. Fill the water tank with

fresh water up to the CALC CLEAN level indication. Place the water tank

back into the machine. Press the OK button to confirm.

-The first phase of the descaling procedure starts. The machine starts

dispensing the descaling solution at intervals.

-The display shows the descaling icon, the phase indication and the

duration. This first phase takes 20 minutes.

5Let the machine dispense the descaling solution until the water tank is

empty.

6Remove the water tank and rinse it.

7Fill the water tank with fresh water up to the CALC CLEAN level

indication. Place the water tank back into the machine.

8Remove and rinse the milk carafe. Fill the milk carafe with water up to the

MIN level indication. Insert the milk carafe into the machine and open the

milk froth dispensing spout.

9Remove and empty the container and place it back under the coffee

dispensing spout. Press OK to confirm.

10 The second phase of the descaling procedure starts, which is the rinsing

cycle. This phase takes 3 minutes. The display shows the rinsing icon and

the duration of the phase.

Note: If the water tank is not filled up to the CALC CLEAN level, the

machine may require another rinsing cycle.

11 Wait until the machine stops dispensing water. The descaling procedure

is finished when the tick appears on the display.

12 Press the OK button to exit the descaling cycle. The machine starts

heating up and performs the automatic rinsing cycle.

13 Remove and empty the container.

14 Perform the 'Weekly cleaning of the milk carafe' procedure to clean the

milk carafe after descaling.

15 Clean the brew group by performing the 'Weekly brew group cleaning'

cycle.

16 Install a new AquaClean filter in the water tank.

Tip: Using the AquaClean filter reduces the need for descaling!

What to do if the descaling procedure is interrupted

If the machine gets stuck during descaling, you can exit the descaling

procedure by pressing the standby button. If this occurs, or in case of a

power failure or accidental disconnection of the cord, do the following:

1Empty and rinse the water tank thoroughly.

2Fill the water tank with fresh water up to the CALC CLEAN level indication

and switch the machine back on. The machine will heat up and perform

an automatic rinsing cycle.

3Before brewing any beverages, perform a manual rinsing cycle. To

peform a manual rinsing cycle, first dispense half a water tank of hot

water and then brew 2 cups of pre-ground coffee without adding ground

coffee (see 'Brewing coffee with pre-ground coffee').

Note: If the descaling procedure was not completed, the machine will

require another descaling procedure as soon as possible.

English

Warning icons and error codes

Meaning of the warning icons

ADD WATER

Fill the water tank with fresh

water to the MAX level

indication.

The brew group is blocked by

coffee powder. Clean the brew

group.

ADD COFFEE

The bean hopper is empty.

Put new coffee beans in the

bean hopper.

Insert the drip tray and close

the service door.

The brew group is not in the

machine or it is not inserted

correctly. Insert the brew

group.

If the display shows an error

code, check section 'Meaning

of the error codes' to see what

the code on the display means

and what you can do. The

machine cannot be used when

this icon is on the display.

The coffee grounds container

is full. Make sure the machine

is switched on. Then remove

and empty the coffee

grounds container.

Meaning of the error codes

Below you find a list of the error codes showing problems that you can solve

yourself. Support videos are available on www.philips.com/coffee-support.

If another error code appears, please contact the Philips Consumer Care

Center in your country. For contact details, see the warranty leaflet.

Error code Problem Cause Possible solution

01 The coffee grinder is

blocked

The coffee exit duct is

clogged.

Switch off the machine. Clean the

coffee exit duct thoroughly with the

handle of the measuring spoon or a

spoon handle. Then switch the

machine on again.

03 - 04 There is a problem

with the brew group.

The brew group is

dirty or not well

greased.

Switch off the machine. Rinse the

brew group with fresh water, let it air-

dry and then lubricate it (see

'Lubrication'). Then switch the

machine on again.

22 English

Error code Problem Cause Possible solution

The brew group is not

positioned correctly.

Switch off the machine. Remove the

brew group and reinsert it. Make sure

the two reference signs on the side

match before you slide the brew

group back into the machine (see

'Reinserting the brew group'). Then

switch the machine on again.

05 There is a water

circuit problem.

There is air in the

water circuit.

Switch off the machine. Make sure

you insert the water tank into the

machine properly. Check if the water

tank compartment is clean and free

from coffee beans. Then switch the

machine on again.

Restart the machine by switching it

off and on again. Try to dispense 2-3

cups of hot water.

The AquaClean filter

was not prepared

well before

installation.

Switch off the machine and remove

the filter from the water tank.

Immerse the filter upside down in a

jug with cold water and wait until no

more air bubbles come out. Place

back the filter in the water tank,

restart the machine and dispense 2-3

cups of hot water.

14 The machine is

overheated.

This can have several

causes.

Switch the machine off and switch it

back on again after 30 minutes.

Troubleshooting

This chapter summarizes the most common problems you could encounter

with the machine. Support videos and a complete list of frequently asked

questions are available on www.philips.com/coffee-care. If you are unable

to solve the problem, contact the Consumer Care Center in your country. For

contact details, see the warranty leaflet.

Problem Cause Solution

The machine does not

switch on.

The machine is disconnected or

the main switch is in the 'off'

position (0).

Check if the mains cord is inserted

correctly.

Make sure the main switch is set to 'on'

position (I).

The machine is in DEMO

mode.

You pressed the standby button

for more than 8 seconds.

Switch the machine off and then on

again with the main switch on the back

of the machine.

English

Problem Cause Solution

The drip tray fills up

quickly.

This is normal. The machine

uses water to rinse the internal

circuit and brew group. Some

water flows through the internal

system directly into the drip

tray.

Empty the drip tray when the 'drip tray

full' indicator pops up through the drip

tray cover. Place a cup under the

dispensing spout to collect rinsing water.

The 'coffee grounds

container full' icon

remains displayed.

You emptied the coffee grounds

container while the machine

was switched off.

Always empty the coffee grounds

container while the machine is switched

on. If you empty the coffee grounds

container when the machine is switched

off, the coffee cycle counter is not reset.

You placed back the coffee

grounds container too fast.

Do not place back the coffee grounds

container until the display message

prompts you to put it back.

I cannot remove the brew

group.

The brew group is not in the

correct position.

Close the service door. Switch the

machine off and back on again. Wait for

the 'machine ready' screen to appear

and then remove the brew group.

You have not removed the

coffee grounds container.

Remove the coffee grounds container

before you remove the brew group.

I cannot insert the brew

group.

The brew group is not in the

correct position.

Reset the machine in the following way:

place the drip tray and the coffee

grounds container back. Leave the brew

group out. Close the service door and

switch the machine on and off. Then put

the brew group in the correct position

(see 'Reinserting the brew group') and

reinsert it in the machine.

The machine is still in the

descaling procedure.

You cannot remove the brew group

when the descaling procedure is in

progress. First complete the descaling

procedure and then remove the brew

group.

The coffee is watery. The grinder is set to a too

coarse setting.

Adjust the grinder to a finer setting.

The coffee exit duct is clogged. Clean the coffee exit duct with the

handle of the measuring spoon or a

spoon handle. Then switch the

appliance off and on again.

The machine is performing its

self-adjustment procedure.

Brew a few cups of coffee.

The brew group is dirty or needs

to be lubricated.

Clean and lubricate the brew group.

Coffee is leaking from the

coffee dispensing spout.

The coffee dispensing spout is

clogged.

Clean the coffee dispensing spout and

its holes with a pipe cleaner.

24 English

Problem Cause Solution

The coffee exit duct is clogged. Clean the coffee exit duct with the

handle of the measuring spoon or a

spoon handle. Then switch the

appliance off and on again.

The coffee is not hot

enough.

The cups you use are cold. Preheat the cups by rinsing them with

hot water.

The temperature is set too low.

Check the menu settings.

Set the temperature to 'high' in the

menu.

You added milk. Whether the milk you add is warm or

cold, it always decreases the

temperature of the coffee to some

extent.

The machine does not

grind the coffee beans.

The coffee exit duct is clogged. Clean the coffee exit duct

The machine grinds the

coffee beans, but coffee

does not come out or

coffee comes out slowly.

The coffee exit duct is blocked. Clean the coffee exit duct with the

handle of the measuring spoon or a

spoon handle. Switch the appliance off

and on again.

The AquaClean filter was not

prepared well for installation.

Switch off the machine and remove the

filter from the water tank. Immerse the

filter upside down in a jug with cold

water and wait until no more air bubbles

come out. Place back the filter in the

water tank, restart the machine and

dispense 2-3 cups of hot water.

The grinder is set to a too fine

setting.

Adjust the grinder to a coarser setting.

The brew group is dirty. Clean the brew group.

The coffee dispensing spout is

dirty.

Clean the coffee dispensing spout and

its holes with a pipe cleaner.

The machine circuit is blocked

by limescale.

Descale the machine.

The milk does not froth. The milk carafe is dirty or not

inserted correctly.

Clean the carafe and make sure that you

position and insert it correctly.

The milk dispensing spout has

not been opened fully.

Make sure that the milk dispensing

spout is in the correct position.

The milk carafe is incompletely

assembled.

Make sure that all the components

(especially the milk tube) have been

assembled correctly

English

Problem Cause Solution

The type of milk used is not

suitable for frothing.

Different types of milk result in different

amounts of froth and different froth

qualities. We have tested the following

milk types which proved to deliver a

good milk froth result: semi-skimmed or

full-fat cow's milk, soy milk and lactose-

free milk.

There is water under the

machine.

The drip tray is too full and has

overflowed.

Empty the drip tray when the 'drip tray

full' indicator pops up through the drip

tray. Always empty the drip tray before

you start descaling the machine.

The machine is not placed on a

horizontal surface.

Place the machine on a horizontal

surface so that the 'drip tray full'

indicator works properly.

I cannot activate the

AquaClean filter and the

machine asks for

descaling.

You have already replaced the

AquaClean filter 8 times.

Descale your machine first and install

the AquaClean filter. Always activate the

AquaClean filter in the menu (see

'Activating the AquaClean filter'). Also do

this when you replace the filter.

The filter has not been replaced

in time after the AquaClean

filter icon flashed and the

capacity dropped to 0%.

Descale your machine first and then

install the AquaClean filter.

You did not install the

AquaClean filter during first

installation, but after having

brewed approx. 50 coffees

(based on 100ml cups). The

machine has to be completely

limescale-free before you install

the AquaClean filter.

First descale the machine and then

install a new AquaClean filter. After

descaling, the filter counter is reset to

0/8. Always confirm filter activation in

the machine menu. Also do this after

filter replacement.

You did not activate the new or

replaced AquaClean filter in the

machine menu.

Descale your machine first. Then

activate the AquaClean filter in the menu

(see 'Activating the AquaClean filter').

Also do this when you replace the filter.

The AquaClean filter icon

does not appear on the

display after I replaced

the filter.

You did not confirm activation in

the machine menu.

Confirm the activation of the filter in the

machine menu. (see 'Activating the

AquaClean filter') If the display shows

'START CALC CLEAN', you first need to

descale the machine. Remove the

AquaClean filter before descaling and

reinsert it afterwards.

26 English

Problem Cause Solution

The AquaClean filter is

installed, but the

descaling message

appears.

You have not activated the

AquaClean filter in the machine

menu.

First descale the machine and then

install a new AquaClean filter. This will

reset the filter counter to 0/8. Always

confirm filter activation in the machine

menu (see 'Activating the AquaClean

filter'), also after filter replacement.

The new water filter does

not fit.

You are trying to install another

filter than the AquaClean filter.

Only the AquaClean filter fits into the

machine.

English

Milk

circuit

cleaner

START

DESCALING?

23 MIN

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Philips EP3550/00 User Manual

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