Table of Contents
QNAP TS-431P2-1G 48TB 4x12TB Seagate IronWolf 4 Bay NAS Desktop User Manual
Displayed below is the user manual for TS-431P2-1G 48TB 4x12TB Seagate IronWolf 4 Bay NAS Desktop by QNAP which is a product in the NAS & Storage Servers category. This manual has pages.
Related Manuals
TS-x31P2
TS-231P2
TS-431P2
User Guide
Document Version: 1
28/08/2017
Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-x31P2..................................................................................................................................... 4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 5
Components................................................................................................................................................. 6
Front Panel...............................................................................................................................................6
Back Panel............................................................................................................................................... 7
System Board...........................................................................................................................................8
Drive Numbering.......................................................................................................................................8
Installation Requirements............................................................................................................................. 9
Setting Up the NAS.......................................................................................................................................9
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 11
Installing Drives...................................................................................................................................... 11
Replacing Memory Modules...................................................................................................................15
QTS Installation.......................................................................................................................................... 24
Installing QTS Using Qfinder Pro........................................................................................................... 24
Installing QTS Using the Cloud Key....................................................................................................... 25
4. Basic Operations
Power Button.............................................................................................................................................. 28
Reset Button............................................................................................................................................... 28
USB One Touch Copy Button..................................................................................................................... 28
LEDs........................................................................................................................................................... 29
Beep Alarm................................................................................................................................................. 30
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 32
Hot-swapping Failed Drives........................................................................................................................32
Recovering Unintentionally Removed Healthy Drives................................................................................ 33
Support and Other Resources.................................................................................................................... 33
6. Glossary
CloudKey.................................................................................................................................................... 34
CloudLink....................................................................................................................................................34
myQNAPcloud............................................................................................................................................ 34
myQNAPcloud ID........................................................................................................................................34
Qfinder Pro................................................................................................................................................. 34
QTS.............................................................................................................................................................34
7. Notices
Limited Warranty.........................................................................................................................................35
Disclaimer................................................................................................................................................... 35
GNU Public License....................................................................................................................................35
TS-x31P2 User Guide
1
FCC Notice................................................................................................................................................. 43
CE Notice....................................................................................................................................................43
SJ/T 11364-2006.........................................................................................................................................44
2
1. Preface
About This Guide
This guide provides information on the QNAP TS-x31P2 NAS and step-by-step instructions on installing the
hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing a task or
configuring settings.
Warnings provide information, that when ignored, may result to potential loss,
injury, or even death.
TS-x31P2 User Guide
Preface 3
2. Product Overview
This chapter provides basic information about the QNAP TS-x31P2 NAS.
About the TS-x31P2
The TS-x31P2 is powered by an Annapurna Labs Alpine AL-314 quad-core 1.7 GHz processor and DDR3
RAM. The NAS provides two or four hot-swappable SATA drive bays that support both hard disk drives and
solid state drives. The TS-x31P2 also includes three USB 3.0 ports and two gigabit LAN ports.
Hardware Specifications
Important
Modifying the hardware or software of your QNAP product invalidates the warranty. QNAP
is not responsible for any damage or data loss caused by unauthorized modifications and
installation of unsupported third-party applications.
Component TS-231P2 TS-431P2
Ordering P/N • TS-231P2-1G
• TS-231P2-4G
• TS-431P2-1G
• TS-431P2-4G
Processor
CPU Annapurna Labs Alpine AL-314 quad-core 1.7 GHz
Architecture 64-bit
Encryption engine AES-256
Memory
Pre-installed
memory
• TS-231P2-1G: 1 GB (1 x 1 GB) of
DDR3 SODIMM
• TS-231P2-4G: 4 GB (1 x 4 GB) of
DDR3 SODIMM
• TS-431P2-1G: 1 GB (1 x 1 GB) of
DDR3 SODIMM
• TS-431P2-4G: 4 GB (1 x 4 GB) of
DDR3 SODIMM
Total memory slots 1
Maximum memory 8 GB (1 x 8 GB)
Storage
Drive bays 2 x SATA 6 Gbps 4 x SATA 6 Gbps
Drive compatibility • 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid state drives
SSD cache
acceleration support
Yes
Note
SSD cache drives are not hot-
swappable.
Yes
Note
SSD cache drives are not hot-
swappable.
Hot-swappable Yes
Note
SSD cache drives are not hot-swappable.
Network
TS-x31P2 User Guide
Product Overview 4
Component TS-231P2 TS-431P2
Gigabit Ethernet
ports
2 x RJ45
External I/O Ports & Expansion Slots
USB ports • 3 x USB 3.0
• Front: 1 x USB 3.0 Type-A One Touch Copy
• Back: 2 x USB 3.0 Type-A
Interface
USB One Touch
Copy
Front: USB 3.0 Type-A
Dimensions
Dimensions (H x W
x D)
169 x 102 x 219 mm
6.65 x 4.02 x 8.62 in
169 x 160 x 219 mm
6.65 x 6.3 x 8.62 in
Net weight 1.28 kg (2.82 lb) 3.0 kg (6.61 lb)
Form factor Tower
Other
Power supply unit 65W AC adapter, 100-240V 90W AC adapter, 100-240V
Fans 1 x 70 mm 1 x 120 mm
Sound level Sound pressure (LpAm) (bystander
position): 19.2 dB
(with 2 hard drives installed)
Sound pressure (LpAm) (bystander
position): 19.5 dB
(with 4 hard drives installed)
Operating
temperature
0 to 40˚C (32 to 104˚F)
Relative humidity • Non-condensing relative humidity: 5 to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Note
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Package Contents
TS-231P2
Item Quantity
TS-231P2 NAS 1
AC power adapter 1
Power cord 1
Ethernet cables 2
Screws for 2.5-inch drives 8
Screws for 3.5-inch drives 10
Quick Installation Guide (QIG) 1
TS-431P2
TS-x31P2 User Guide
Product Overview 5
Item Quantity
TS-431P2 NAS 1
AC power adapter 1
Power cord 1
Ethernet cables 2
Screws for 2.5-inch drives 16
Screws for 3.5-inch drives 20
Quick Installation Guide (QIG) 1
Components
Front Panel
TS-431P2
No. Component No. Component
1 Status LED 6 Drive 3 LED
2 LAN LED 7 Drive 4 LED
3 USB LED 8 Power button
4 Drive 1 LED 9 USB One Touch Copy button
5 Drive 2 LED 10 USB 3.0 One Touch Copy port
TS-x31P2 User Guide
Product Overview 6
Back Panel
TS-431P2
No. Component No. Component
1 Reset button 4 Power port
2 Gigabit RJ45 Ethernet ports 5 Kensington security slot
3 USB 3.0 ports - -
TS-x31P2 User Guide
Product Overview 7
System Board
Note
The image does not include the chassis.
TS-431P2
No. Component No. Component
1 Memory slot - -
Drive Numbering
TS-231P2
TS-x31P2 User Guide
Product Overview 8
TS-431P2
Installation Requirements
Category Item
Environment • Room temperature: 0 to 40˚C (32 to 104˚F)
• Non-condensing relative humidity: 5 to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface with no exposure to direct sunlight, liquids,
and chemicals
Hardware and peripherals • Storage drives
For details on compatible drives, go to https://www.qnap.com/
compatibility/.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see Installing 3.5-inch Hard Drives and Installing 2.5-inch Hard Drives or Solid State Drives.
3. Connect the power cord and all applicable cables.
4. Power on the NAS.
5. Install QTS.
For details, see QTS Installation.
TS-x31P2 User Guide
Product Overview 9
6. Log on to QTS.
TS-x31P2 User Guide
Product Overview 10
3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives and memory modules.
Installing Drives
The TS-x31P2 is compatible with 3.5-inch and 2.5-inch hard drives, and solid state drives. All drive bays
support SSD cache acceleration.
Installing 3.5-inch Hard Drives
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
3. Install a drive on the tray.
a. Place the tray on the drive so that the holes on the tray are aligned with those on the drive.
b. Attach the screws to lock the drive to the tray.
TS-x31P2 User Guide
Installation and Configuration 11
4. Load the drive tray into the drive bay.
a. Insert the tray into the bay.
b. Push the handle until it is locked into place.
5. Power on the NAS.
TS-x31P2 User Guide
Installation and Configuration 12
Installing 2.5-inch Hard Drives or Solid State Drives
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
3. Install a drive on the tray.
a. Place the tray on the drive so that the holes on the tray are aligned with those on the drive.
b. Attach the screws to lock the drive to the tray.
TS-x31P2 User Guide
Installation and Configuration 13
4. Load the drive tray into the drive bay.
a. Insert the tray into the bay.
b. Push the handle until it is locked into place.
5. Power on the NAS.
TS-x31P2 User Guide
Installation and Configuration 14
Replacing Memory Modules
The NAS has one memory slot. You can increase the memory capacity of the NAS by upgrading the memory
module.
Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP
memory modules from authorized resellers.
Warning
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Unplug the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the drive trays.
a. Pull the handle to release the tray.
b. Pull the tray out.
Important
Remember the number of each drive. The drive trays will need to be returned to their original
bays.
5. Remove the case cover.
a. Remove the screws that secure the case cover to the chassis.
TS-x31P2 User Guide
Installation and Configuration 15
Tip
The screws for the case cover are longer than those for other parts of the NAS.
b. Place the NAS on its left side.
c. Slide the case cover to the right so that the triangle icon is aligned with the unlock icon.
d. Pull the case cover up until it completely detaches from the chassis.
6. Remove the screws that secure the drive bay chassis to the back side of the NAS.
TS-x31P2 User Guide
Installation and Configuration 16
7. Remove the screws that secure the drive tray chassis to the NAS.
TS-x31P2 User Guide
Installation and Configuration 17
8. Carefully pull the drive tray chassis up until it completely detaches from the NAS.
9. Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
TS-x31P2 User Guide
Installation and Configuration 18
b. Verify that the module has tilted upward and is completely released from the slot.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
c. Hold the module by the edges and then carefully slide it out of the slot.
10. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
c. Verify that the metal connectors are completely inserted into the slot.
TS-x31P2 User Guide
Installation and Configuration 19
d. Carefully press down on the module until the retention clips lock the module into place.
11. Place the drive tray chassis onto the NAS.
a. Align the SATA connector on the drive tray chassis with the SATA port on the system board.
b. Carefully insert the SATA connector into the SATA port.
12. Attach the screws that secure the drive tray chassis to the NAS.
TS-x31P2 User Guide
Installation and Configuration 20
13. Attach the screws that secure the drive tray chassis to the back side of the NAS.
TS-x31P2 User Guide
Installation and Configuration 21
14. Attach the case cover.
a. Align the triangle icon on the case cover with the unlock icon on the chassis.
b. Slide the case cover onto the chassis.
c. Slide the case cover to the left so that the triangle icon is aligned with the lock icon.
d. Place the NAS on its bottom side.
e. Attach the screws that secure the case cover to the chassis.
TS-x31P2 User Guide
Installation and Configuration 22
15. Return drive trays into their original drive bays.
a. Insert the tray into the bay.
b. Push the handle until it is locked into place.
16. Connect all cables and external attachments.
17. Power on the NAS.
18. Verify that the module is recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Control Panel > System > System Status > Hardware Information .
TS-x31P2 User Guide
Installation and Configuration 23
c. Check the value for Total memory.
QTS Installation
TS-x31P2 uses the QNAP QTS operating system. You can install QTS using any of the following methods.
Method Description Requirements
Qfinder Pro
installation
(Recommended)
If the NAS is connected to your local area
network, you can do the following:
• Locate the NAS using Qfinder Pro.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using
Qfinder Pro.
• Computer
• Network cable
• Qfinder Pro installer
Cloud installation If the NAS is connected to the internet,
you can do the following:
• Scan the QR code on the NAS.
• Log into your myQNAPcloud account.
• Use CloudLink to remotely access
your NAS.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using the
Cloud Key.
• Computer or mobile device
• Network cable
• myQNAPcloud account
• CloudKey
Installing QTS Using Qfinder Pro
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to your local area network.
3. Run Qfinder Pro on a computer that is connected to the same local area network.
Note
To download Qfinder Pro, go to https://www.qnap.com/utilities.
4. Locate the NAS in the list and then double-click the name or IP address.
The Smart Installation Guide opens in the default web browser.
5. Click Start Smart Installation Guide.
6. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
TS-x31P2 User Guide
Installation and Configuration 24
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
7. Click Next.
8. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
9. Click Next.
10. Select Obtain an IP address automatically (DHCP).
11. Click Next.
12. Select the types of devices that you will use to access shared folders on the NAS.
13. Click Next.
14. Configure the disk settings.
a. Select a volume type.
b. Select the disks that you want to use to create a RAID group.
c. Optional: Select a RAID type.
Note
The Smart Installation Guide automatically selects the optimal RAID type based on the
number of the selected disks.
d. Optional: Select Encrypted Disk Volume and Bad Block Scan.
15. Click Next.
16. Review the settings.
17. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
18. Click Confirm.
QTS is installed.
Installing QTS Using the Cloud Key
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
TS-x31P2 User Guide
Installation and Configuration 25
• On your computer, go to http://install.qnap.com/.
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Find your NAS from the list and then click Initialize.
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser.
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
The myQNAPcloud device name is used when remotely accessing the NAS.
7. Optional: Select CloudLink.
Note
• CloudLink allows you to remotely access the NAS without having to configure port
forwarding on your router. You can remotely access the NAS by logging into QTS or by
using mobile apps.
• You can also enable CloudLink by installing the CloudLink app on the NAS.
8. Click Next.
The Smart Installation Guide opens in the default web browser.
9. Click Start Smart Installation Guide.
10. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
11. Click Next.
12. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
13. Click Next.
14. Select Obtain an IP address automatically (DHCP).
TS-x31P2 User Guide
Installation and Configuration 26
15. Click Next.
16. Select the types of devices that you will use to access shared folders on the NAS.
17. Click Next.
18. Configure the disk settings.
a. Select a volume type.
b. Select the disks that you want to use to create a RAID group.
c. Optional: Select a RAID type.
Note
The Smart Installation Guide automatically selects the optimal RAID type based on the
number of the selected disks.
d. Optional: Select Encrypted Disk Volume and Bad Block Scan.
19. Click Next.
20. Review the settings.
21. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
22. Click Confirm.
QTS is installed.
TS-x31P2 User Guide
Installation and Configuration 27
4. Basic Operations
This chapter describes basic NAS operations.
Power Button
Operation User Action Result
Power on Press the button once. The NAS powers on.
Power off Press and hold the button for 1.5
seconds.
The NAS powers off.
Force power off Press and hold the button for 5
seconds.
The NAS shuts down.
Important
Use this method only
when the NAS is
unresponsive.
Reset Button
Operation User Action Result
Basic system reset Press and hold the
button for 3 seconds.
The following settings are reset to default:
• System administrator password: admin
• TCP/IP configuration:
• Obtain IP address settings automatically via
DHCP
• Disable jumbo frames
• If port trunking is enabled (multi-LAN models
only), the port trunking mode is reset to “Active
Backup (Failover)”.
• System port: 8080 (system service port)
• Security level: Low (Allow all connections)
• LCD panel password: (blank)
• VLAN: Disabled
Advanced system
reset
Press and hold the
button for 15 seconds.
The default factory settings are restored.
• To retrieve old data after an advanced system reset,
recreate the previous folder structure on the NAS.
USB One Touch Copy Button
The USB One Touch Copy button allows you to copy data backups from an external USB device to the NAS
or from the NAS to an external USB device.
TS-x31P2 User Guide
Basic Operations 28
This feature supports incremental backups. The NAS only copies files that were modified or added after the
last backup.
For details on configuring USB One Touch Copy, see the QTS User Guide.
LEDs
LEDs indicate system status and related information when the NAS is powered on. The following LED
information applies only when the drive is correctly installed and when the NAS is connected to the network.
For details on the location of the LEDs, see Components.
LED Status Description
Status Flashes green and red
alternately 2 times per
second
• A drive on the NAS is being formatted.
• The NAS is being initialized.
• The operating system is being updated.
• RAID rebuild is in process.
• Online RAID Capacity Expansion is in process.
• Online RAID Level Migration is in process.
Green The NAS is ready.
Flashes green 2 times per
second
• The NAS is not configured.
• A drive on the NAS is not formatted.
Red • The drive is invalid.
• A disk volume has reached its full capacity.
• A disk volume is about to reach its full capacity.
• The system fan is not functioning.
• An error occurred when accessing (read/write) the
data.
• A bad sector is detected on a drive.
• The NAS is in degraded read-only mode (two member
drives failed in RAID 5 or RAID 6 but the data can still
be read).
• Hardware self-test error.
Flashes Red 2 times per
second
The NAS is in degraded mode (one member drive failed in
RAID 1, RAID 5, or RAID 6).
Flashes Red once The NAS has received a command from a remote control.
Flashes Amber The NAS is in sleep mode (S3).
Off All drives are in standby mode.
Gigabit LAN
(Front)
Amber The NAS is connected to a network.
Flashes amber The NAS is being accessed from the network.
Off The NAS is not connected to a network.
TS-x31P2 User Guide
Basic Operations 29
LED Status Description
Gigabit LAN
(Rear)
Left Green The Ethernet port is connected to a 1 gigabit network.
Left Amber The Ethernet port is connect to a 100 megabit network.
Left Off The NAS is not connected to a network.
Right Green The Ethernet port is connected to a network.
Right flashes Green The NAS is being accessed on this Ethernet port.
Right Off The Ethernet port is not connected to a network.
Drive Green The drive is ready.
Flashes Green The drive is being accessed.
Red The drive has encountered an error.
Flashes Red 5 times per
second
The drive is being located in the operating system.
Off No drive is detected.
USB - One
Touch Copy
Blue A USB external storage device has been mounted
successfully on the USB One-Touch Copy port.
Flashes Blue 2 times per
second
• A USB external storage device connected to the USB
One Touch Copy port is being mounted.
• A USB external storage device connected to the USB
One Touch Copy port is being disconnected.
• A USB external storage device connected to the USB
One Touch Copy port is being accessed.
Off No USB external storage device is connected.
USB Blue A USB external storage device is connected to a USB port.
Off No USB external storage device is connected.
Beep Alarm
Duration Frequency Description
Short beep (0.5 seconds) 1 • The NAS is starting up.
• The NAS is shutting down (software shutdown).
• The user pressed the Reset button.
• The operating system was updated.
3 The user tried to copy the NAS data to the external
storage device from the front USB port, but the data
cannot be copied.
TS-x31P2 User Guide
Basic Operations 30
Duration Frequency Description
Long beep (1.5 seconds) 3 (every 5 minutes) The system fan is not functioning.
2 • The disk volume is about to reach its full
capacity.
• The disk volume has reached its full capacity.
• The drives are in degraded mode.
• The user started the drive rebuilding process.
• A drive is plugged in or out.
1 • The NAS was powered off by force shutdown
(hardware shutdown).
• The NAS was powered on successfully and is
ready.
TS-x31P2 User Guide
Basic Operations 31
5. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS
If Qfinder Pro or myQNAPCloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1. Power off the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qfinder Pro or myQNAPCloud.
5. Reinsert the drives.
6. Continue with QTS installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
• RAID 1: One member drive fails
• RAID 5: One member drive fails
• RAID 6: One or two member drives fail
1. Log on to QTS.
2. Go to Main Menu > Storage Manager > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the NAS.
6. Wait for 20 seconds or until the NAS beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage Manager > Storage Space .
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
TS-x31P2 User Guide
Troubleshooting 32
Recovering Unintentionally Removed Healthy Drives
The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, or RAID 6
volume to degraded mode, or an inactive RAID 0 and JBOD configuration to normal.
Disk Volume RAID Recovery Support Maximum Number of Removed Drives
Single No N/A
JBOD Yes 1
RAID 0 Yes 1
RAID 1 Yes 1
RAID 5 Yes 2
RAID 6 Yes 3
RAID 10 No N/A
Support and Other Resources
QNAP provides the following resources:
Resource URL
Documentation http://docs.qnap.com
Help Desk http://helpdesk.qnap.com
Downloads http://download.qnap.com
Community Forum http://forum.qnap.com
TS-x31P2 User Guide
Troubleshooting 33
6. Glossary
CloudKey
Unique 8-digit code assigned to each NAS device
CloudLink
Enables you to access the NAS over the internet without configuring complex port forwarding settings
myQNAPcloud
Provides various remote access services such as DDNS and CloudLink
myQNAPcloud ID
Email address that was used to register for a myQNAPcloud account
Qfinder Pro
Enables you to locate and access the QNAP NAS devices in your local area network
QTS
QNAP NAS operating system
TS-x31P2 User Guide
Glossary 34
7. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP offers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this
document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no
liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of
QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or
infringement of any patent, copyright or other intellectual property right.
QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety
systems, or in nuclear facility applications.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
incidental, or consequential damages resulting from the use of the product, its accompanying software, or its
documentation.QNAP makes no warranty or representation, expressed, implied, or statutory, with respect to
its products or the contents or use of this documentation and all accompanying software, and specifically
disclaims its quality, performance, merchantability, or fitness for any particular purpose. QNAP reserves the
right to revise or update its products, software, or documentation without obligation to notify any individual or
entity.
Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products such as NAS (Network Attached
Storage) for refund or maintenance, make sure they are carefully packed for shipping. Any form of damages
due to improper packaging will not be compensated.
All the features, functionality, and other product specifications are subject to change without prior notice or
obligation. Information contained herein is subject to change without notice.
Further, the ® or ™ symbols are not used in the text.
GNU Public License
Version 3, 29 June 2007
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not
allowed.
Preamble
The GNU General Public License is a free, copy left license for software and other kinds of works.
The licenses for most software and other practical works are designed to take away your freedom to share
and change the works. By contrast, the GNU General Public License is intended to guarantee your freedom
to share and change all versions of a program--to make sure it remains free software for all its users. We, the
TS-x31P2 User Guide
Notices 35
Free Software Foundation, use the GNU General Public License for most of our software; it applies also to
any other work released this way by its authors. You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are
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The precise terms and conditions for copying, distribution and modification follow.
Terms and Conditions
1. Definitions.
“This License” refers to version 3 of the GNU General Public License.
“Copyright” also means copyright-like laws that apply to other kinds of works, such as semiconductor
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A “covered work” means either the unmodified Program or a work based on the Program.
To “propagate” a work means to do anything with it that, without permission, would make you directly or
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To “convey” a work means any kind of propagation that enables other parties to make or receive
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An interactive user interface displays “Appropriate Legal Notices” to the extent that it includes a
convenient and prominently visible feature that (1) displays an appropriate copyright notice, and (2)
TS-x31P2 User Guide
Notices 36
tells the user that there is no warranty for the work (except to the extent that warranties are provided),
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The Corresponding Source need not include anything that users can regenerate automatically from
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The Corresponding Source for a work in source code form is that same work.
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All rights granted under this License are granted for the term of copyright on the Program, and are
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You may make, run and propagate covered works that you do not convey, without conditions so long as
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When you convey a covered work, you waive any legal power to forbid circumvention of technological
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5. Conveying Verbatim Copies.
TS-x31P2 User Guide
Notices 37
You may convey verbatim copies of the Program's source code as you receive it, in any medium,
provided that you conspicuously and appropriately publish on each copy an appropriate copyright
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You may charge any price or no price for each copy that you convey, and you may offer support or
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You may convey a work based on the Program, or the modifications to produce it from the Program, in
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object code either (1) a copy of the Corresponding Source for all the software in the product that
is covered by this License, on a durable physical medium customarily used for software
interchange, for a price no more than your reasonable cost of physically performing this conveying
of source, or (2) access to copy the Corresponding Source from a network server at no charge.
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d. Convey the object code by offering access from a designated place (gratis or for a charge), and
offer equivalent access to the Corresponding Source in the same way through the same place at
no further charge. You need not require recipients to copy the Corresponding Source along with
TS-x31P2 User Guide
Notices 38
the object code. If the place to copy the object code is a network server, the Corresponding
Source may be on a different server (operated by you or a third party) that supports equivalent
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8. Additional Terms.
“Additional permissions” are terms that supplement the terms of this License by making exceptions
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shall be treated as though they were included in this License, to the extent that they are valid under
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When you convey a copy of a covered work, you may at your option remove any additional permissions
from that copy, or from any part of it. (Additional permissions may be written to require their own
removal in certain cases when you modify the work.) You may place additional permissions on material,
added by you to a covered work, for which you have or can give appropriate copyright permission.
Notwithstanding any other provision of this License, for material you add to a covered work, you may (if
authorized by the copyright holders of that material) supplement the terms of this License with terms:
TS-x31P2 User Guide
Notices 39
a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this
License; or
b. Requiring preservation of specified reasonable legal notices or author attributions in that material
or in the Appropriate Legal Notices displayed by works containing it; or
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You may not propagate or modify a covered work except as expressly provided under this License. Any
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However, if you cease all violation of this License, then your license from a particular copyright holder is
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Moreover, your license from a particular copyright holder is reinstated permanently if the copyright
holder notifies you of the violation by some reasonable means, this is the first time you have received
notice of violation of this License (for any work) from that copyright holder, and you cure the violation
prior to 30 days after your receipt of the notice.
Termination of your rights under this section does not terminate the licenses of parties who have
received copies or rights from you under this License. If your rights have been terminated and not
permanently reinstated, you do not qualify to receive new licenses for the same material under section
10.
10. Acceptance Not Required for Having Copies.
You are not required to accept this License in order to receive or run a copy of the Program. Ancillary
propagation of a covered work occurring solely as a consequence of using peer-to-peer transmission to
receive a copy likewise does not require acceptance. However, nothing other than this License grants
you permission to propagate or modify any covered work. These actions infringe copyright if you do not
accept this License. Therefore, by modifying or propagating a covered work, you indicate your
acceptance of this License to do so.
11. Automatic Licensing of Downstream Recipients.
Each time you convey a covered work, the recipient automatically receives a license from the original
licensors, to run, modify and propagate that work, subject to this License. You are not responsible for
enforcing compliance by third parties with this License.
TS-x31P2 User Guide
Notices 40
An “entity transaction” is a transaction transferring control of an organization, or substantially all assets
of one, or subdividing an organization, or merging organizations. If propagation of a covered work
results from an entity transaction, each party to that transaction who receives a copy of the work also
receives whatever licenses to the work the party's predecessor in interest had or could give under the
previous paragraph, plus a right to possession of the Corresponding Source of the work from the
predecessor in interest, if the predecessor has it or can get it with reasonable efforts.
You may not impose any further restrictions on the exercise of the rights granted or affirmed under this
License. For example, you may not impose a license fee, royalty, or other charge for exercise of rights
granted under this License, and you may not initiate litigation (including a cross-claim or counterclaim in
a lawsuit) alleging that any patent claim is infringed by making, using, selling, offering for sale, or
importing the Program or any portion of it.
12. Patents.
A “contributor” is a copyright holder who authorizes use under this License of the Program or a work on
which the Program is based. The work thus licensed is called the contributor's “contributor version”.
A contributor's “essential patent claims” are all patent claims owned or controlled by the contributor,
whether already acquired or hereafter acquired, that would be infringed by some manner, permitted by
this License, of making, using, or selling its contributor version, but do not include claims that would be
infringed only as a consequence of further modification of the contributor version. For purposes of this
definition, “control” includes the right to grant patent sublicenses in a manner consistent with the
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Each contributor grants you a non-exclusive, worldwide, royalty-free patent license under the
contributor's essential patent claims, to make, use, sell, offer for sale, import and otherwise run, modify
and propagate the contents of its contributor version.
In the following three paragraphs, a “patent license” is any express agreement or commitment, however
denominated, not to enforce a patent (such as an express permission to practice a patent or covenant
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agreement or commitment not to enforce a patent against the party.
If you convey a covered work, knowingly relying on a patent license, and the Corresponding Source of
the work is not available for anyone to copy, free of charge and under the terms of this License, through
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the Corresponding Source to be so available, or (2) arrange to deprive yourself of the benefit of the
patent license for this particular work, or (3) arrange, in a manner consistent with the requirements of
this License, to extend the patent license to downstream recipients. “Knowingly relying” means you
have actual knowledge that, but for the patent license, your conveying the covered work in a country, or
your recipient's use of the covered work in a country, would infringe one or more identifiable patents in
that country that you have reason to believe are valid.
If, pursuant to or in connection with a single transaction or arrangement, you convey, or propagate by
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the covered work authorizing them to use, propagate, modify or convey a specific copy of the covered
work, then the patent license you grant is automatically extended to all recipients of the covered work
and works based on it.
A patent license is “discriminatory” if it does not include within the scope of its coverage, prohibits the
exercise of, or is conditioned on the non-exercise of one or more of the rights that are specifically
granted under this License. You may not convey a covered work if you are a party to an arrangement
with a third party that is in the business of distributing software, under which you make payment to the
third party based on the extent of your activity of conveying the work, and under which the third party
grants, to any of the parties who would receive the covered work from you, a discriminatory patent
license (a) in connection with copies of the covered work conveyed by you (or copies made from those
copies), or (b) primarily for and in connection with specific products or compilations that contain the
covered work, unless you entered into that arrangement, or that patent license was granted, prior to 28
March 2007.
Nothing in this License shall be construed as excluding or limiting any implied license or other defenses
to infringement that may otherwise be available to you under applicable patent law.
13. No Surrender of Others' Freedom.
TS-x31P2 User Guide
Notices 41
If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the
conditions of this License, they do not excuse you from the conditions of this License. If you cannot
convey a covered work so as to satisfy simultaneously your obligations under this License and any
other pertinent obligations, then as a consequence you may not convey it at all. For example, if you
agree to terms that obligate you to collect a royalty for further conveying from those to whom you
convey the Program, the only way you could satisfy both those terms and this License would be to
refrain entirely from conveying the Program.
14. Use with the GNU Affero General Public License.
Notwithstanding any other provision of this License, you have permission to link or combine any
covered work with a work licensed under version 3 of the GNU Affero General Public License into a
single combined work, and to convey the resulting work. The terms of this License will continue to apply
to the part which is the covered work, but the special requirements of the GNU Affero General Public
License, section 13, concerning interaction through a network will apply to the combination as such.
15. Revised Versions of this License.
The Free Software Foundation may publish revised and/or new versions of the GNU General Public
License from time to time. Such new versions will be similar in spirit to the present version, but may
differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies that a certain numbered
version of the GNU General Public License “or any later version” applies to it, you have the option of
following the terms and conditions either of that numbered version or of any later version published by
the Free Software Foundation. If the Program does not specify a version number of the GNU General
Public License, you may choose any version ever published by the Free Software Foundation.
If the Program specifies that a proxy can decide which future versions of the GNU General Public
License can be used, that proxy's public statement of acceptance of a version permanently authorizes
you to choose that version for the Program.
Later license versions may give you additional or different permissions. However, no additional
obligations are imposed on any author or copyright holder as a result of your choosing to follow a later
version.
16. Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE
LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR
OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO
THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM
PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR
CORRECTION.
17. Limitation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE
PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY
GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE
OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR
DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES
OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF
SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
18. Interpretation of Sections 16 and 17.
If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect
according to their terms, reviewing courts shall apply local law that most closely approximates an
absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of
liability accompanies a copy of the Program in return for a fee.
TS-x31P2 User Guide
Notices 42
END OF TERMS AND CONDITIONS
FCC Notice
FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Important
Any modifications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
CE Notice
This QNAP NAS complies with CE Compliance Class B.
TS-x31P2 User Guide
Notices 43
SJ/T 11364-2006
本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国
RoHS 标准规定的限量要求。
本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品
可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
壳体 0 0 0 0 0 0
显示 0 0 0 0 0 0
印刷电路板 0 0 0 0 0 0
金属螺帽 0 0 0 0 0 0
电缆组装 0 0 0 0 0 0
风扇组装 0 0 0 0 0 0
电力供应组装 0 0 0 0 0 0
电池 0 0 0 0 0 0
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。
TS-x31P2 User Guide
Notices 44