Saeco SM5572/10 User Manual

Displayed below is the user manual for SM5572/10 by Saeco which is a product in the Coffee Makers category. This manual has pages.

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CS UŽIVATELSKÁ PŘÍRUČKA

ET KASUTUSJUHEND

HR KORISNIČKI PRIRUČNIK

LV LIETOT JA ROKASGR MATA

LT NAUDOTOJO VADOVAS

HU FELHASZNÁLÓI KÉZIKÖNYV

PL INSTRUKCJA OBSŁUGI

RO MANUAL DE UTILIZARE

SL UPORABNIŠKI PRIROČNIK

SK NÁVOD NA POUŽITIE

SR УПУТСТВО ЗА КОРИШЋЕЊЕ

BG РЪКОВОДСТВО ЗА ПОТРЕБИТЕЛЯ

RU РУКОВОДСТВО ПОЛЬЗОВАТЕЛЯ

UK ПОСІБНИК КОРИСТУВАЧА

KK ПАЙДАЛАНУШЫ НҰСҚАУЛЫҒЫ

WWW.SAECO.COM/CARE

SM7686, SM7685, SM7684

SM7683, SM7680

SM5573, SM5572, SM5570

EN USER MANUAL

DA BRUGERVEJLEDNING

DE BENUTZERHANDBUCH

ES MANUAL DEL USUARIO

FR MODE D’EMPLOI

IT MANUALE UTENTE

NL GEBRUIKSAANWIJZING

NO BRUKERHÅNDBOK

PT MANUAL DO UTILIZADOR

FI KÄYTTÖOPAS

SV ANVÄNDARHANDBOK

EL ΕΓΧΕΙΡΙΔΙΟ ΧΡΉΣΉΣ

WWW.SAECO.COM/CARE

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Boekje_2xlinks_ICOON_A5pag.indd 1 04-04-17 15:00

7 6

5 sec.

AQUACLEAN

WATER HARDNESSS

STAND-BY TIME

Clean Se tting s

6 More d rinks

Espresso Americano

ESPRESSO 2X

Cappuccino L atte M acchia to Café au laitHot Water

eric ano

ESPRESSO

Cappuccino L atte M acchia to Café au laitHot Water

eric ano

GROUND

COFFEE

Cappuccino L atte M acchia to Café au laitHot Water

eric ano

ESPRESSO

LATTE MACCHIATO

TO START

TO SAVE

ESPRESSO

COFFEE

AMERICANO *

CAPPUCCINO*

MIN

MAX

English 6

Dansk 21

Deutsch 37

Español 55

Français 72

Italiano 89

Nederlands 106

Norsk 123

Português 139

Suomi 156

Svenska 172

Ελληνικα 188

English

Contents

Machine overview (Fig. 1)_____________________________________________________________________________ 6

Introduction __________________________________________________________________________________________ 7

First installation_______________________________________________________________________________________ 7

AquaClean filter______________________________________________________________________________________ 7

Measuring water hardness___________________________________________________________________________ 8

Using the control panel______________________________________________________________________________ 8

Brewing drinks________________________________________________________________________________________ 9

Personalizing drinks and creating profiles___________________________________________________________ 10

Adjusting grinder settings____________________________________________________________________________ 11

Handling the brew group_____________________________________________________________________________ 11

Cleaning and maintenance__________________________________________________________________________ 12

Descaling procedure_________________________________________________________________________________ 15

Error codes___________________________________________________________________________________________ 16

Ordering accessories_________________________________________________________________________________ 16

Troubleshooting______________________________________________________________________________________ 17

Technical specifications______________________________________________________________________________ 20

Machine overview (Fig. 1)

1Control panel 17 Coffee funnel

2 Adjustable/removable coffee dispensing

spout

18 Coffee residues drawer

3 Lid of water tank 19 Coffee grounds container

4 Lid of bean hopper 20 Drip tray cover

5 Lid of pre-ground coffee compartment 21 Hot water dispensing spout

6 Main switch 22 Opening for hot water dispensing spout

7 Socket for cord 23 Water tank

8 Drip tray full indicator 24 Milk container

9 Drip tray 25 Top of milk carafe

10 Drip tray release button 26 Lid of milk carafe

11 Mains cord with plug 27 Milk spout and milk tube

12 Grind setting knob 28 AquaClean filter

13 Cover of bean hopper 29 Water hardness test strip

14 Bean hopper 30 Grease tube

15 Brew group 31 Cleaning brush

16 Service door 32 Measuring scoop

6English

Introduction

Congratulations on your purchase of a Saeco full-automatic coffee machine! To fully benefit from the

support that Saeco offers, please register your product at www.saeco.com/care.

Read the separate safety booklet carefully before you use the machine for the first time and save it for

future reference.

To help you get the best out of your coffee machine, Saeco offers full support in 3 different ways:

1The separate quick start guide for first installation and first use.

2This user manual for more detailed information.

3Online support and movies: scan the QR code on the front page or visit www.saeco.com/care

Note: This machine has been tested with coffee. Although it has been carefully cleaned, there may be

some coffee residues left. We guarantee, however, that the machine is absolutely new.

First installation

To prepare your coffee machine for use, you need to perform a few simple steps such as filling the

water circuit and activating the AquaClean filter. These steps are shown in the separate quick start

guide.

For the best-tasting coffee, you need to brew 5 coffees initially to allow the machine to complete its

self-adjustment.

The machine has been set up to get the best taste out of your coffee beans. Therefore we advise you

not to adjust the grinder settings until you have brewed 100-150 cups (approx. 1 month of usage).

AquaClean filter

The AquaClean filter is designed to reduce limescale deposits in your coffee machine and provide

filtered water to preserve the aroma and flavor of each cup of coffee. If you use a series of 8

AquaClean filters as indicated by the machine and in this user manual, you don't have to descale your

machine for up to 5000 cups. With each filter you can enjoy up to 625 cups, depending on the

selected coffee varieties and the rinsing and cleaning frequencies.

Preparing the AquaClean filter for activation

Before you place the AquaClean filter in the water tank, you need to prepare it for use:

1 Shake the filter for about 5 seconds (Fig. 2).

2 Immerse the filter upside down in a jug with cold water and wait until no more air bubbles come

out (Fig. 3).

3 Push the filter onto the filter connection to the lowest possible point. (Fig. 4)

Activating the AquaClean filter

You need to activate every new AquaClean filter that you use. By activating the AquaClean filter, the

machine monitors the capacity of the AquaClean filter and the number of filters used. There are 3

ways to activate the AquaClean filter.

1. Activating the AquaClean filter during first installation

After switching on for the first time, the machine guides you through the first installation steps such as

filling the water tank, filling the water circuit and activating the AquaClean filter. Simply follow the

instructions on the screen.

English

2. Activating the AquaClean filter after replacement

Replace the AquaClean filter when the screen shows the message 'Replace AquaClean filter?' or after

3 months of use. Then follow the instructions on the screen to activate the filter properly.

3. Activating the AquaClean filter at any other time

You can start using the AquaClean filter at any time by following the instructions below.

1Tap the Settings icon and use the up and down icons to select 'AquaClean' (Fig. 5).

2Tap the OK icon. When the activation screen appears, tap the OK icon again.

3Follow the instructions on the screen.

Note: In some situations the machine will tell you that you need to descale the machine before you

can install and activate a new AquaClean filter. This is because your machine has to be completely

limescale-free before you start to use the AquaClean filter. Follow the instructions on the screen.

Measuring water hardness

During first installation, you have to set the water hardness. Follow the steps on the screen and use

the water hardness test strip supplied. To set the water hardness later, tap the Settings icon and

select 'water hardness'.

1Immerse the water hardness test strip in tap water for 1 second. Then wait for 1 minute.

2Check how many squares have turned red.

3Select the appropriate water hardness setting and tap the OK icon to confirm.

Number of red squares:

Value to be set 1 2 3 4

Using the control panel

Below you find an overview and description of the control panel of the machine. Use the up and down

arrows to scroll through the display and tap the OK icon to select or confirm your choices.

Proles

Clean Settings

7 More drinks

Espresso Coee Cappuccino Latte Macchiato Café au lait Hot WaterAmericano

1 43

5789 6

1. On/off button 4. Start/stop button 7. Machine settings

2. One-touch drink icons 5. Navigation icons (up,

down, back, ok)

8. Cleaning menu

3. Menu with 7 more drinks 6. Display 9. Personal profiles

8English

Brewing drinks

You can select a drink by tapping one of the one-touch drink icons (Fig. 6) or by tapping the '7 more

drinks' icon and selecting another drink. After selecting a drink, you can personalize it by adjusting the

settings. You can also select a personalized drink from a profile by first selecting the profile and then

selecting the drink.

-To brew two cups, first tap a one-touch drink icon and then press the start/stop button twice in

quick succession. You can also brew two cups by tapping a one-touch drink icon twice in quick

succession and then pressing the start/stop button. To brew two cups of another drink, go to the

'7 more drinks' menu, select a drink and press the start/stop button twice in quick succession.

The machine automatically carries out two grinding cycles in sequence. This is possible for all

coffee drinks, except milk-based drinks and hot water.

-To stop dispensing a drink or coffee, press the start/stop button.

-Slide the dispensing spout up or down to adjust the height to the size of the cup or glass you are

using.

-You can remove the adjustable coffee spout, when you use higher glasses.

-When you select AMERICANO, the machine first dispenses coffee and then water.

Brewing coffee

1Fill the water tank with tap water and fill the bean hopper with beans.

2Tap one of the one-touch drink icons (Fig. 6) or tap the '7 more drinks' icon to select another drink.

3Use the up and down arrows (Fig. 7) to adjust the coffee strength. Tap the OK button if you want to

adjust more settings.

4Press the start/stop button at any time to start brewing the selected drink, or after adjusting all

settings tap the OK icon if you want to save your settings to a profile (see 'Creating a profile').

Brewing milk-based drinks and milk froth

For more information on how to use the milk carafe, read the separate quick start guide or scan the

QR code on the cover of this user manual to access the dedicated website for instruction videos.

Caution: Make sure that the milk carafe is installed and the milk spout is open before

you select a milk-based drink or milk froth. If the milk carafe is not installed correctly,

steam and hot milk may spray out of the milk spout.

1Fill the water tank with tap water and fill the bean hopper with beans.

2Remove the lid of the milk carafe and fill the milk container with milk. Then place back the lid (Fig.

8).

Always use milk coming directly from the fridge for optimal results.

3Install the milk carafe and open the milk spout.

4Place a cup under the open milk spout.

5Tap one of the one-touch drink icons (Fig. 6) or tap the '7 more drinks' icon to select another drink.

6Use the up and down arrows (Fig. 7) to adjust the coffee strength. Tap the OK button if you want to

adjust more settings.

7Press the start/stop button at any time to start brewing the selected drink, or after adjusting all

settings, tap the OK icon if you want to save your settings to a profile (see 'Personalizing drinks and

creating profiles').

English

8After brewing milk-based drinks, the display asks you if you want to perform the quick clean

procedure for the milk carafe. You have 10 seconds to activate the QUICK MILK CLEAN program

(see 'Milk carafe cleaning programs'). You can perform the quick clean procedure while leaving the

milk inside the milk container. It is recommended to perform the quick clean procedure at least

once a day. Press the OK button to confirm that you want to perform the quick clean procedure or

press the 'back' icon to perform the quick clean procedure later.

Brewing coffee with pre-ground coffee

1Open the lid and pour one measuring scoop of pre-ground coffee into the pre-ground coffee

compartment. Then close the lid (Fig. 9).

2Use the up and down arrows to select pre-ground coffee (Fig. 10). Tap the OK button if you want to

adjust the settings. Then press the start/stop button.

Note: If you select ground-coffee, you cannot adjust the coffee strength and brew more than one

drink at the same time.

Dispensing hot water

1Insert the hot water dispensing spout.

2Press the one-touch 'Hot water' icon (Fig. 11).

3Press the start/stop button to start dispensing hot water.

Personalizing drinks and creating profiles

This machine allows you to adjust the settings of a drink to your own preference and to save the

adjusted drink in a personal profile. The different profiles have different colours and are either ACTIVE

or NEW. An ACTIVE profile already contains customized drinks. A NEW profile does not contain

customized drinks yet. The white SAECO profile is the default profile. There are two ways to create a

profile:

1When brewing a drink: Press the OK icon to adjust the settings of the selected drink. After adjusting

all settings, tap the OK icon to save the personalized drink to a profile. Note that the personalized

drink will be saved in the profile you are in, unless you are in the Saeco profile. In that case, you can

choose the profile in which you want to save the personalized drink (either in an ACTIVE profile or a

NEW profile).

2Via the 'Profiles' menu: Select a profile and then personalize the drinks one by one.

Personalizing your drinks

You can adjust the settings to your own preference:

1Tap one of the one-touch drink icons or tap the '7 more drinks' icon to select your preferred drink

(Fig. 6).

2Use the up and down down arrows (Fig. 7) to adjust the coffee strength. Tap the OK button if you

want to adjust more settings. The screen shows the settings you can adjust to your preference.

Depending on the type of drink, you can adjust strength, volume of coffee, milk and water,

temperature and taste.

3Use the up and down arrows to set your preferred level (Fig. 7) and tap the OK icon to confirm.

Depending on the type of drink, the next adjustable setting appears on the screen.

4After customizing all settings, tap the OK icon to save these settings to your profile (Fig. 12).

10 English

Creating a profile

1Tap the Profiles icon repeatedly to select one of the profiles. All profiles have different colors.

You can also use the up and down icons to select your profile.

2Tap the OK icon to customize the profile.

3Use the up and down arrows to select the drink you want to customize and tap the OK icon to

confirm.

4Use the up and down arrows to adjust the settings to your preference and tap the OK icon to

confirm. Customized drinks are marked with an asterisk (*) (Fig. 13).

Adjusting grinder settings

You can adjust the grinder settings by using the grind setting knob inside the bean container. There

are 12 different grind settings you can choose from. The lower the setting, the stronger the coffee.

Note: You can only adjust the grind settings when the machine is grinding coffee beans. You need to

brew 2 to 3 drinks before you can taste the full difference.

Caution: Do not turn the grind setting knob more than one notch at a time to prevent damage to the

grinder.

1Place a cup under the coffee dispensing spout.

2Open the lid of the bean hopper.

3Tap the ESPRESSO icon. Then press the start/stop button.

4When the grinder starts grinding, press down the grind setting knob and turn it to the left or right

(Fig. 14).



Handling the brew group

Go to www.saeco.com/care for detailed video instructions on how to remove, insert and clean the

brew group.

Removing the brew group from the machine

1To switch off the machine, first press the on/off button on the control panel and then set the main

switch on the back of the machine to ‘O’.

2Remove the drip tray with the coffee grounds container.

3Open the service door (Fig. 15).

4Press the PUSH button (1) and pull at the grip of the brew group to remove it from the machine (2)

(Fig. 16).

5Remove the coffee residues drawer (Fig. 17).

Reinserting the brew group

Before you slide the brew group back into the machine, make sure it is in the correct position.

1Check if the arrow on the yellow cylinder on the side of the brew group is aligned with the black

arrow and N (Fig. 18).

-If they are not aligned, push down the lever until it is in contact with the base of the brew group

(Fig. 19).

2Make sure that the yellow locking hook on the other side of the brew group is in the correct

position.

English

-To position the hook correctly, push it upwards until it is in uppermost position (Fig. 20).

3Place back the coffee residues drawer.

4Slide the brew group back into the machine along the guiding rails on the sides until it locks into

position with a click. Do not press the PUSH button.

5Close the service door and then place back the drip tray with coffee grounds container.

Cleaning and maintenance

Regular cleaning and maintenance keeps your machine in top condition and ensures good-tasting

coffee for a long time, a steady coffee flow and a perfect milk froth.

Consult the table on when and how to clean all detachable parts of the machine. You can find more

detailed information and video instructions on www.saeco.com/care.

Cleaning table

Part description When to clean How to clean

Brew group Weekly Remove the brew group and rinse it under the

tap (see 'Cleaning the brew group under the tap').

Monthly Perform the 'Brew group clean' program with the

Philips coffee oil remover tablet. Select 'Brew

group clean' in the cleaning menu and follow the

instructions on the screen. Go to

www.saeco.com/care for detailed video

instructions.

Lubrication of the

brew group

Depending on the type of

usage. Consult the

lubrication table (see

'Lubricating the brew group').

Lubricate the brew group with the Philips grease.

Go to www.saeco.com/care for detailed video

instructions.

Milk carafe After every use Perform the QUICK MILK CLEAN program when

prompted by the machine after preparing a milk-

based drink and follow the instructions on the

screen.

Daily Disassemble the milk carafe (see 'Manual

cleaning of the milk carafe') and rinse all parts

under the tap. Select the QUICK MILK CLEAN

program in the menu, if you did not already

perform this program after preparing a milk-

based drink. Follow the instructions on the

screen.

Weekly Disassemble the top of the milk carafe (see

'Manual cleaning of the milk carafe') and rinse all

parts under the tap.

Monthly Perform the DEEP MILK CLEAN program by

tapping the Clean icon and selecting DEEP

MILK CLEAN. Use Philips milk circuit cleaner

CA6705 for this cleaning program.

12 English

Part description When to clean How to clean

Drip tray Empty and clean the drip

tray as soon as the red 'drip

tray full' indicator pops up

through the drip tray (Fig. 21).

Remove the drip tray and rinse it under the tap

with some washing-up liquid.

Coffee grounds

container

Empty and clean the coffee

grounds container when

prompted by the machine.

Remove the coffee grounds container while the

machine is switched on and rinse it under the tap

with some washing-up liquid.

Water tank Weekly Rinse the water tank under the tap

Coffee funnel Check the coffee funnel

weekly to see if it is clogged.

Unplug the machine and remove the brew group.

Open the lid of the pre-ground coffee

compartment and insert the spoon handle into

the coffee funnel. Move the handle up and down

until the clogged ground coffee falls down (Fig.

22). Go to www.saeco.com/care for detailed

video instructions.

Tip: There is a cleaning calender on the last page of this user manual. Write down the dates on which

you have performed a cleaning action.

Cleaning the brew group

Regular cleaning of the brew group prevents coffee residues from clogging up the internal circuits.

Visit www.saeco.com/care for support videos on how to remove, insert and clean the brew group.

Cleaning the brew group under the tap

1Remove the brew group (see 'Removing the brew group from the machine').

2Rinse the brew group thoroughly with water. Carefully clean the upper filter (Fig. 23).

3Let the brew group air-dry before you place it back. Do not dry the brew group with a cloth to

prevent fibers from collecting inside the brew group.

Cleaning the brew group with the coffee oil remover tablets

Only use Philips coffee oil remover tablets. Tap the Clean icon and select 'Brew group clean'. Then

follow the instructions on the screen. Visit www.saeco.com/care for detailed video instructions.

Lubricating the brew group

Lubricate the brew group regularly to ensure that the moving parts continue to move smoothly.

1Apply a thin layer of grease around the shaft in the bottom of the brew group (Fig. 24).

2Apply a thin layer of grease to the rails on both sides (Fig. 25).

See the table below for the lubrication frequency. Visit www.saeco.com/care for detailed video

instructions.

Usage frequency Nr of drinks brewed daily Lubrication frequency

Low 1-5 Every 4 months

Normal 6-10 Every 2 months

Heavy >10 Every month

English

Cleaning the milk carafe

Milk carafe cleaning programs

The machine has 2 programs to clean the milk carafe: the QUICK MILK CLEAN and the DEEP MILK

CLEAN program. You can select these programs by tapping the Clean icon and scrolling through the

cleaning menu. Then follow the instructions on the screen. The machine also prompts you to perform

the QUICK MILK CLEAN program after preparing a milk-based drink.

-QUICK MILK CLEAN: the machine cleans the milk spout. You can leave the milk in the container

while performing this program.

-DEEP MILK CLEAN: the machine performs a thorough clean of the internal milk system. Use the

Philips milk circuit cleaner for this cleaning program.

Manual cleaning of the milk carafe

Below you find an overview and description of the different parts of the milk carafe and the milk

spout.

1. Milk container 4. Milk spout 7. Milk frother with connector

2. Top of milk carafe 5. Milk tube 8. Milk frother connector

3. Lid of milk carafe 6. Rubber support 9. Housing of milk spout

Disassembling the top of milk carafe

1Press the release buttons on both sides of the top of the milk carafe (1) and lift it off the milk

container (2) (Fig. 29).

2Remove the milk spout from the top of milk carafe. Turn the spout upside down and hold it firmly in

your hand. Then pull the milk tube and the rubber support out of the spout and remove the tube

from the support (Fig. 30).

3Press the release buttons on the milk frother and remove the milk frother from the support (Fig. 31).

4Pull the milk frother connector out of the milk frother (Fig. 32).

5Rinse all components under a lukewarm tap.

14 English

Reassembling the top of milk carafe

1To reassemble themilk spout, follow steps 2 to 4 of 'Disassembling the top of milk carafe' in

reverse order.

2Place the milk spout back in the top of milk carafe.

3Place the top of milk carafe back onto the milk carafe.

Note: Before you place the milk spout back into the top of milk carafe, move the pin inside the top to

the correct position. If this pin is not in the correct position, you cannot place the milk spout back into

the top of the milk carafe (Fig. 33).

Descaling procedure

Please use Philips descaler only. Under no circumstances should you use a descaler based on sulfuric

acid, hydrochloric acid, sulfamic or acetic acid (vinegar) as this may damage the water circuit in your

machine and not dissolve the limescale properly. Not using the Philips descaler will void your

warranty. Failure to descale the appliance will also void your warranty. You can buy Philips descaling

solution in the online shop at www.saeco.com/care.

1When the machine asks you to descale it, press the start/stop button to start. To start descaling

without being prompted by the machine, tap the Clean icon and select 'DESCALING'. Then follow

the instructions on the screen to start the descaling procedure.

2Remove the drip tray and the coffee grounds container, empty them and put them back into place.

3Remove the water tank and empty it. Then remove the AquaClean filter.

4Pour the whole bottle of Philips descaler in the water tank and then fill it with water up to the CALC

CLEAN level (Fig. 34). Then place it back into the machine.

5Remove and rinse the milk carafe. Fill the milk carafe with water up to the MIN level indication.

Insert the milk carafe into the machine and open the milk froth spout.

6Place a large bowl (1.5 l) under the coffee dispensing spout.

7The descaling procedure lasts approx. 20 minutes and consists of a descaling cycle and a rinsing

cycle.

8Wait until the machine stops dispensing water.

9Once the descaling cycle is finished, you need to rinse the water tank and water circuit. Follow the

instructions on the screen.

10 Place a new AquaClean filter in the water tank.

Tip: Using the AquaClean filter reduces the need for descaling!

What to do if the descaling procedure is interrupted

You can exit the descaling procedure by pressing the on/off button on the control panel. If the

descaling procedure is interrupted before it is completely finished, do the following:

1Empty and rinse the water tank thoroughly.

2Fill the water tank with fresh water up to the CALC CLEAN level indication and switch the machine

back on. The machine will heat up and perform an automatic rinsing cycle.

3Before brewing any drinks, perform a manual rinsing cycle. To perform a manual rinsing cycle, first

dispense half a water tank of hot water and then brew 2 cups of pre-ground coffee without adding

ground coffee.

Note: If the descaling procedure was not completed, the machine will require another descaling

procedure as soon as possible.

English

Error codes

Below you find a list of the error codes showing problems that you can solve yourself. Video

instructions are available on www.saeco.com/care. If another error code appears, please contact the

Philips Consumer Care Center in your country. For contact details, see the warranty leaflet.

Error

code Problem Possible solution

01 The coffee funnel is

clogged.

Switch off the machine and unplug it. Remove the brew group.

Then open the lid of the pre-ground coffee compartment and

insert the spoon handle. Move the handle up and down until

the clogged ground coffee falls down (Fig. 22). Visit

www.saeco.com/care for detailed video instructions.

03 The brew group is dirty

or not well-greased.

Switch off the machine with the main switch. Rinse the brew

group with fresh water, let it air-dry and then lubricate it.

Consult chapter 'Cleaning the brew group' or visit

www.saeco.com/care for detailed video instructions. Then

switch the machine on again.

04 The brew group is not

positioned correctly.

Switch off the machine with the main switch. Remove the brew

group and reinsert it. Make sure that the brew group is in the

correct position before you insert it. Consult chapter 'Handling

the brew group or visit www.saeco.com/care for detailed

video instructions. Then switch the machine on again.

05 There is air in the water

circuit.

Restart the machine by switching it off and on again with the

main switch. If this works, dispense 2-3 cups of hot water.

Descale the machine if you have not done so for a longer

period of time.

The AquaClean filter

was not prepared

properly before

installation or it is

clogged.

Remove the AquaClean filter and try again to brew a coffee. If

this works, make sure that the AquaClean filter is prepared

properly before you place it back (see 'Preparing the

AquaClean filter for activation'). Put the AquaClean filter back

into the water tank. If this still does not work, the filter is

clogged and needs to be replaced.

14 The machine is

overheated.

Switch the machine off and switch it back on again after 30

minutes.

Ordering accessories

To clean and descale the machine, only use the Philips maintenance products. These products can be

purchased from your local retailer, from the authorized service centers or online at

www.saeco.com/care.

Maintenance products and type numbers:

-Descaling solution CA6700

-AquaClean filter CA6903

-Brew group grease HD5061

-Coffee oil remover tablets CA6704

-Milk circuit cleaner CA6705

-Maintenance kit CA6707

16 English

Troubleshooting

This chapter summarizes the most common problems you could encounter with the machine. Support

videos and a complete list of frequently asked questions are available on www.saeco.com/care. If you

are unable to solve the problem, contact the Consumer Care Center in your country. For contact

details, see the warranty leaflet.

Problem Cause Solution

The drip tray fills up

quickly.

This is normal. The machine

uses water to rinse the internal

circuit and brew group. Some

water flows through the internal

system directly into the drip

tray.

Empty the drip tray when the 'drip tray

full' indicator pops up through the drip

tray cover (Fig. 21). Place a cup under

the dispensing spout to collect rinsing

water.

The machine is in DEMO

mode.

You pressed the standby

button for more than 8

seconds.

Switch the machine off and then on

again with the main switch on the back

of the machine.

The message 'Emptythe

coffee grounds

container' still remains

displayed.

The machine does not detect

that the coffee grounds

container has been emptied if

the machine is switched off.

Always empty the coffee grounds

container while the machine is switched

on. If you empty the coffee grounds

container when the machine is switched

off, the coffee grounds counter will not

be reset.

The machine does not detect

detect that the coffee grounds

container has been emptied if

you place back the coffee

grounds container too fast.

Do not place back the coffee grounds

container until the screen prompts you

to put it back.

The machine prompts

me to empty the coffee

grounds container even

though the container is

not full.

The machine did not reset the

counter the last time you

emptied the coffee grounds

container.

Always wait approx. 5 seconds when

you place back the coffee grounds

container. In this way, the coffee

grounds counter will be reset to zero.

Always empty the coffee grounds

container while the machine is switched

on. If you empty the coffee grounds

container when the machine is switched

off, the coffee grounds counter will not

be reset.

The coffee grounds

container is overfilled

and the message 'Empty

grounds container' did

not display.

You removed the drip tray

without emptying the grounds

container.

When you remove the drip tray, also

empty the coffee grounds container

even if it contains only a few coffee

grounds. In this way, the coffee grounds

counter will be reset to zero and will

continue to count correctly.

English

Problem Cause Solution

I cannot remove the

brew group.

The brew group is not in the

correct position.

Reset the machine in the following way:

place back the drip tray and the coffee

grounds container. Then close the

service door and switch the machine off

and back on again. Try again to remove

the brew group.

You have not removed the

coffee grounds container.

Remove the coffee grounds container

before you remove the brew group.

The machine is still in the

descaling procedure.

You cannot remove the brew group

when the descaling procedure is in

progress. First complete the descaling

procedure and then remove the brew

group.

I cannot insert the brew

group.

The brew group is not in the

correct position.

Reset the machine in the following way:

place back the drip tray and the coffee

grounds container. Leave the brew

group out. Close the service door and

switch the machine on and off. Then put

the brew group in the correct position

and reinsert it into in the machine.

The coffee is watery. The grinder is set to a too

coarse setting.

Set the grinder to a finer (lower) setting.

The coffee exit duct is clogged. Clean the coffee exit duct with the

spoon handle. Then switch the machine

off and on again.

The machine is performing its

self-adjustment procedure.

Brew a few cups of coffee.

The brew group is dirty or

needs to be lubricated.

Clean and lubricate the brew group.

The coffee is not hot

enough.

The cups you use are cold. Preheat the cups by rinsing them with

hot water.

The temperature is set too low.

Check the product settings.

Set the temperature to 'high' in the

product settings.

You added milk. Whether the milk you add is warm or

cold, it always decreases the

temperature of the coffee to some

extent.

Coffee does not come

out or coffee comes out

slowly.

The AquaClean filter was not

prepared properly for

installation or it is clogged.

Remove the AquaClean filter and try to

brew a coffee again. If this works, make

sure the AquaClean filter is prepared

properly before you place it back. Place

back the prepared filter. If this still does

not work, the filter is clogged and needs

to be replaced.

18 English

Problem Cause Solution

The grinder is set to a too fine

setting.

Set the grinder to a coarser (higher)

setting.

The brew group is dirty. Clean the brew group.

The coffee dispensing spout is

dirty.

Clean the coffee dispensing spout and

its holes with a needle.

The machine circuit is blocked

by limescale.

Descale the machine.

I press the start/stop

button twice, but the

machine does not brew

two cups of coffee.

You waited too long before

pressing the start/stop button

for the second time.

Press the start/stop button in quick

succession. If you wait too long before

pressing the button again, the stop-

function is activated.

The milk does not froth. The milk carafe is dirty or not

inserted correctly.

Clean the carafe and make sure that

you position and insert it correctly.

The milk spout has not been

opened fully.

Make sure that the milk spout is in the

correct position.

The milk carafe is incompletely

assembled.

Make sure that all the components

(especially the milk tube) have been

assembled correctly

The type of milk used is not

suitable for frothing.

Different types of milk result in different

amounts of froth and different froth

qualities. We have tested the following

milk types which proved to deliver a

good milk froth result: semi-skimmed or

full-fat cow's milk, soy milk and lactose-

free milk. Other types of milk have not

been tested and may result in a small

amount of milk froth.

The milk is splashing. The milk you use is not cold

enough.

Make sure you use cold milk coming

directly from the fridge.

The machine seems to

be leaking.

The machine uses water to

rinse the internal circuit and

brew group. Some water flows

through the internal system

directly into the drip tray.

Empty the drip tray when the 'drip tray

full' indicator pops up through the drip

tray cover (Fig. 21). Place a cup under

the dispensing spout to collect rinsing

water.

The drip tray is too full and has

overflowed which makes it look

like the machine is leaking.

Empty the drip tray when the 'drip tray

full' indicator pops up through the drip

tray cover (Fig. 21). Place a cup under

the dispensing spout to collect rinsing

water.

The machine is not placed on a

horizontal surface.

Place the machine on a horizontal

surface so that the 'drip tray full'

indicator works properly.

English

Problem Cause Solution

I cannot activate the

AquaClean filter and the

machine asks for

descaling.

The filter has not been replaced

in time after the AquaClean

filter icon flashed and the

capacity dropped to 0%.

Descale your machine first and then

install the AquaClean filter.

You did not install the

AquaClean filter during first

installation, but after having

brewed approx. 25 coffees

(based on 100ml cups). The

machine has to be completely

limescale-free before you

install the AquaClean filter.

First descale the machine and then

install a new AquaClean filter. After

descaling, the filter counter is reset to

0/8. Always confirm filter activation in

the machine menu. Also do this after

filter replacement.

The new water filter does

not fit.

You are trying to install another

filter than the AquaClean filter.

Only the AquaClean filter fits into the

machine.

The machine is making a

noise.

It is normal that your machine

makes noise during use.

If the machine starts to make a different

kind of noise, clean the brew group and

lubricate it (see 'Lubricating the brew

group').

The machine does not

respond when I tap one

of the icons or buttons

on the control panel.

You are touching the control

panel with wet hands.

Make sure that your hands are dry when

you touch the icons or buttons on the

control panel.

Technical specifications

The manufacturer reserves the right to improve the technical specifications of the product. All the

preset quantities are approximate.

Description Value

Size (w x h x d) 222 x 335 x 436 mm

Weight 10 - 11 kg

Power cord length 1200 mm

Water tank 1.8 litres, removable

Coffee bean hopper capacity 250 g

Coffee grounds container capacity 15 pucks

Milk carafe capacity 550 ml

Adjustable spout height 81-106 mm

Nominal voltage - Power rating - Power supply See data plate on inside of service door

20 English

Milk

circuit

cleaner

START

DESCALING?

~ 15 MIN

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Table of Contents

Saeco SM5572/10 User Manual

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