Table of Contents
- Before Using the Product
- Preparations
- Connecting and Using a Source Device
- Game
- Picture
- OnScreen Display
- System
- Information
- Installing the Software
- Troubleshooting Guide
- Specifications
- Appendix
Samsung C27RG54FQU User Manual
Displayed below is the user manual for C27RG54FQU by Samsung which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
USER MANUAL
C27RG5*
Gaming Monitor
The colour and the appearance may differ depending on the product, and the specifications are subject to change without prior
notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung Electronics
Samsung Electronics owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.
Trademarks other than that of Samsung Electronics are owned by their respective owners.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual
has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the user manual has not
been read).
You will be informed of the administration fee amount before a technician visits.
2
Table of contents
Before Using the Product
Securing the Installation Space 4
Safety Precautions 4
Cleaning 5
Electricity and Safety 5
Installation 6
Operation 7
Preparations
Parts 10
Control Panel 10
Function Key Guide 11
Changing Brightness, Contrast and Sharpness
settings 13
Changing the Volume setting 13
Types of Ports 14
Upgrading the Software via USB 14
Adjusting the Product Tilt 16
Anti-theft Lock 16
Precautions for moving the product 17
Wall Mount Kit Specifications (VESA) 17
Installation 18
Attaching the Stand 18
Removing the Stand 19
Connecting and Using a Source Device
Read below before installing the product. 20
Connecting and Using a PC 20
Connection Using the HDMI Cable 20
Connection Using an HDMI-DVI Cable 20
Connection Using an DP Cable 21
Connecting to headphones or earphones 21
Connecting the Power 21
Tidying Up the Connected Cables 22
Correct posture to use the product 23
Driver Installation 23
Setting Optimum Resolution 23
Game
Picture Mode 24
Refresh Rate 25
Black Equalizer 25
Response Time 25
Adaptive-Sync 26
Low Input Lag 27
Screen Size 27
Virtual Aim Point 28
Picture
Picture Mode 30
Brightness 31
Contrast 31
Sharpness 31
Color 31
HDMI Black Level 32
Eye Saver Mode 32
Screen Adjustment 32
OnScreen Display
Language 33
Display Time 33
3
Table of contents
System
Self Diagnosis 34
Volume 35
Smart ECO Saving+ 35
Off Timer Plus 36
PC/AV Mode 36
DisplayPort Ver. 36
HDMI Mode 36
Source Detection 36
Key Repeat Time 37
Power LED On 37
Reset All 37
Information
Information 38
Installing the Software
Easy Setting Box 39
Restrictions and Problems with the Installation 39
Upgrade by downloading the firmware from the
website 39
System Requirements 39
Troubleshooting Guide
Requirements Before Contacting Samsung Customer
Service Centre 40
Monitor diagnosis (Screen issue) 40
Checking the Resolution and Frequency 40
Check the following. 40
Q & A 42
Specifications
General 43
Standard Signal Mode Table 44
Appendix
Responsibility for the Pay Service (Cost to
Customers) 46
Not a product defect 46
A Product damage caused by customer's fault 46
Others 46
4
Securing the Installation Space
Make sure to have enough space for ventilation when placing the product. An internal temperature rise
may cause fire and damage the product. Maintain enough space around the product as shown in the
diagram when installing the product.
―The exterior may differ depending on the product.
10 cm
10 cm
10 cm 10 cm
10 cm
Safety Precautions
Warning A serious or fatal injury may result if instructions are not followed.
Caution Personal injury or damage to properties may result if instructions are
not followed.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE
NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage
is present inside. It is dangerous to
make any kind of contact with any
internal part of this product.
AC voltage: Rated voltage marked with
this symbol is AC voltage.
This symbol indicates that this
product has included important
literature concerning operation and
maintenance.
DC voltage: Rated voltage marked with
this symbol is DC voltage.
Class II product: This symbol indicates
that a safety connection to electrical
earth (ground) is not required. If this
symbol is not present on a product
with a mains lead, the product
MUST have a reliable connection to
protective earth (ground).
Caution. Consult instructions for use:
This symbol instructs the user to
consult the user manual for further
safety related information.
Before Using the Product
Chapter 01
5
Cleaning
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used
nearby.
―Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service
fee will be charged.)
―Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.
―Take the following steps when cleaning.
1 Power off the product and PC.
2 Disconnect the power cord from the product.
―Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock
may result.
3 Wipe the product with a clean, soft and dry cloth.
‒Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.
‒Do not spray water or detergent directly on the product.
4 Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product
clean.
5 Connect the power cord to the product when cleaning is finished.
6 Power on the product and PC.
Electricity and Safety
Warning
•Do not use a damaged power cord or plug, or a loose power socket.
•Do not use multiple products with a single power socket.
•Do not touch the power plug with wet hands.
•Insert the power plug all the way in so it is not loose.
•Connect the power plug to a grounded power socket (type 1 insulated devices only).
•Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy
object.
•Do not place the power cord or product near heat sources.
•Clean any dust around the pins of the power plug or the power socket with a dry cloth.
Caution
•Do not disconnect the power cord while the product is being used.
•Only use the power cord provided with your product by Samsung. Do not use the power cord with
other products.
•Keep the power socket where the power cord is connected unobstructed.
‒The power cord must be disconnected to cut off power to the product when an issue occurs.
•Hold the plug when disconnecting the power cord from the power socket.
6
Warning
•DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT
INSTALL THE PRODUCT NEAR HEAT SOURCES.
•Do not install the product in poorly ventilated spaces such as a bookcase or closet.
•Install the product at least 10cm away from the wall to allow ventilation.
•Keep the plastic packaging out of the reach of children.
‒Children may suffocate.
•Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)
‒The product may fall and become damaged and/or cause an injury.
‒Using the product in an area with excess vibration may damage the product or cause a fire.
•Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or
smoke.
•Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
‒The product lifespan may be reduced or a fire may result.
•Do not install the product within the reach of young children.
‒The product may fall and injure children.
•Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a
kitchen or near a kitchen counter.
Caution
•Do not drop the product while moving.
•Do not set down the product on its front.
•When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the
product is not protruding.
‒The product may fall and become damaged and/or cause an injury.
‒Install the product only on cabinets or shelves of the right size.
•Set down the product gently.
‒Product failure or personal injury may result.
•Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances,
extreme temperatures or a significant presence of moisture, or a place where the product will
operate continuously for an extended period of time) may seriously affect its performance.
‒Be sure to consult Samsung Customer Service Centre if you want to install the product at such a
place.
Installation
7
Warning
•There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.
‒Contact Samsung Customer Service Centre for repairs.
•To move the product, first disconnect all the cables from it, including the power cable.
•If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord
immediately and contact Samsung Customer Service Centre.
•Do not let children hang from the product or climb on top of it.
‒Children may become injured or seriously harmed.
•If the product is dropped or the outer case is damaged, turn off the power and disconnect the power
cord. Then contact Samsung Customer Service Centre.
‒Continued use can result in a fire or electric shock.
•Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
‒The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a
serious injury.
•During a lightning or thunderstorm, power off the product and remove the power cable.
•Do not drop objects on the product or apply impact.
•Do not move the product by pulling the power cord or any cable.
•If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately.
•Do not lift or move the product by pulling the power cord or any cable.
•Do not use or keep combustible spray or an inflammable substance near the product.
•Ensure the vents are not blocked by tablecloths or curtains.
‒An increased internal temperature may cause a fire.
•Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,
matches, etc) into the product (via the vent or input/output ports, etc).
‒Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Centre.
•Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the
product.
‒Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Centre.
Operation
8
Caution
•Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage
burn-in or defective pixels.
‒Set the screen to power-saving mode or moving-picture screen saver when not using the product
for an extended period of time.
•Disconnect the power cord from the power socket if you do not plan on using the product for an
extended period of time (vacation, etc).
‒Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
•Use the product at the recommended resolution and frequency.
‒Your eyesight may deteriorate.
•Do not put AC/DC adapters together.
•Remove the plastic bag from the AC/DC adapter before you use it.
•Do not let water enter the AC/DC adapter device or get the device wet.
‒An electric shock or fire may result.
‒Avoid using the product outdoors where it can be exposed to rain or snow.
‒Be careful not to get the AC/DC adapter wet when you wash the floor.
•Do not put the AC/DC adapter near to any heating apparatus.
‒Otherwise, a fire may result.
•Keep the AC/DC adapter in a well-ventilated area.
•If you place the AC/DC power adapter hanging with the cord input facing upwards, water or other
foreign substances could enter the Adapter and cause the Adapter to malfunction.
Make sure to rest the AC/DC power adapter flat on a table or the floor.
•Insert the power plug into the AC/DC adapter until a click sound is heard.
•Do not insert only the power plug into the power outlet.
•Do not use an AC/DC adapter other than the provided one.
‒It may cause electric shock or fire.
•Do not insert the AC/DC adapter into the power outlet on the ceiling.
‒It may cause electric shock or fire.
•Rotate the power plug not to exceed the range (0 to 90°) on the AC/DC adapter.
‒It may cause electric shock or fire.
•Never diassemble the power plug after being assembled. (It cannot be separated after assembly.)
•Never use the provided power plug for other devices.
•When removing the AC/DC adapter from the power outlet, hold the body of AC/DC adapter and pull it
up.
‒It may cause electric shock or fire.
•Do not drop any objects or apply shock on the AC/DC adapter.
‒It may cause electric shock or fire.
•Use the AC/DC adapter after removing its plastic cover.
‒Otherwise, this may result fire.
9
•Do not hold the product upside-down or move it by holding the stand.
‒The product may fall and become damaged or cause an injury.
•Looking at the screen too close for an extended period of time can deteriorate your eyesight.
•Do not use humidifiers or stoves around the product.
•Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.
•Do not touch the screen when the product has been turned on for an extended period of time as it
will become hot.
•Store small accessories out of the reach of children.
•Exercise caution when adjusting the product angle.
‒Your hand or finger may get stuck and injured.
‒Tilting the product at an excessive angle may cause the product to fall and an injury may result.
•Do not place heavy objects on the product.
‒Product failure or personal injury may result.
•When using headphones or earphones, do not turn the volume too high.
‒Having the sound too loud may damage your hearing.
10
Preparations
Chapter 02
Parts
Control Panel
―The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
Function Key Guide
Power LED
UP(REAR)
PRESS(ENTER)
DOWN(FRONT)
LEFT RIGHT
Return
JOG Button
Parts Description
JOG Button
Multi directional button that helps navigate.
―JOG button is located in the bottom of the screen centre, and has 5 directions as
UP/DOWN/LEFT/RIGHT/PRESS(ENTER).
Power LED
This LED is power status indicator and works as
•Power On (Power button): Power LED Off
•Power saving mode: Power LED Blinking
•Power Off (Power button): Power LED On
―The Power LED operation can be swapped by changing in the menu. (System
→ Power LED On) Function Key Guide may vary depending on the function or
product model. Please refer to the actual product.
―The power button is located in the lower centre of the screen and used to turn
the power on or off.
Function Key Guide
Press the JOG button when the screen is turned on. The Function Key Guide
will appear. To access the onscreen menu when the guide is displayed, press
the corresponding direction button again.
―Function Key Guide may vary depending on the function or product model. Please
refer to the actual product.
11
Function Key Guide
―To use the Function Key Guide, press the JOG button. Then the following window appears.
Return
UP/DOWN/LEFT/RIGHT: Move to the item you want. The
description for each item will appear when the focus changes.
PRESS(ENTER): The selected item will be applied.
Parts Description
Menu Selects by moving the JOG button in the Function Key Guide screen.
This product shows the menu as an on-screen display.
Source
Selects to change the input source by moving the JOG button in the
Function Key Guide screen. A message will appear on the top left corner
of the screen if the input source has been changed.
Eye Saver Mode
Selects by moving the JOG button in the Function Key Guide screen.
Press to enable or disable Eye Saver Mode.
The items below are not available if the Eye Saver Mode function is
enable.
•Game → Picture Mode, Black Equalizer
•Picture → Picture Mode, Brightness, Color
•System → Smart ECO Saving+
Power Off Selects to turn the product off by moving the JOG button in the
Function Key Guide screen.
Return Return to the previous menu by using the JOG button to select the
icon when the Function Key Guide Screen is displayed.
―Function Key Guide may vary depending on the function or product model. Please refer to the actual product.
12
When the product displays nothing (i.e. Power saving mode or Non-signal mode), 3 direction buttons for
control source and power could be used as below.
JOG Button Power saving/Non-signal mode
UP Source Change
DOWN
PRESS(ENTER) for 2 seconds Power Off
When the product displays the menu the JOG Button could be used as below.
JOG Button Action
UP/DOWN Move the option
LEFT
Exit the menu.
Close Sublist without saving value.
Value decreases in the slider.
RIGHT Move to sublist.
Value increases in the slider.
PRESS(ENTER) Save the value and close Sublist.
13
Changing Brightness, Contrast and Sharpness settings
You can adjust Brightness, Contrast or Sharpness by moving the JOG button up or down, if no OSD menu
is displayed.
Brightness
Contrast
Sharpness
100
―The displayed image may differ depending on the model.
―The default brightness can vary depending on the region.
Brightness
―This menu is not available when Eye Saver Mode is enabled.
―This menu is not available when Picture Mode is set to Dynamic Contrast mode.
Contrast
―This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
Sharpness
―This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
Changing the Volume setting
You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed.
Volume 50
Mute
―The displayed image may differ depending on the model.
―If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute the
sound or cause choppy audio when applying the headphones or speakers. Set the input volume for the input
device to at least 20% and control the volume using the volume control (JOG button LEFT/RIGHT) on the
product.
―What is Auto Mute?
The function mutes the audio to improve sound effect when there is sound noise or when the input source
is weak, usually due to a problem with the volume of an input device.
―To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus
down.
To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.
14
Types of Ports
―The functions available may vary depending on the product model. The colour and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality. Refer to the
actual product.
HDMI IN 1 HDMI IN 2 DP IN SERVICE DC 19V
HDMI IN 1 HDMI IN 2 DP IN SERVICE DC 19V
Port Description
HDMI IN 1 HDMI IN 2
Connects to a source device using an HDMI cable or HDMI-DVI cable.
DP IN
Connects to a PC using a DP cable.
Connect to an audio output device such as headphones or earphones.
―The sound could only be heard when using the HDMI to HDMI cable or DP cable.
SERVICE
Use a USB memory stick to perform software upgrade.
DC 19V
Connects to the AC/DC adapter.
Upgrading the Software via USB
1 Connect a USB memory to the SERVICE port shown in the figure.
HDMI IN 1 HDMI IN 2 DP IN SERVICE DC 19V
When the screen is on, press the jog button to display the Function Key Guide. When the Function Key
Guide is displayed, press and hold the jog button down for approximately 5 seconds.
Power Off
2 When the message as shown in the following figure is displayed on the product, select Yes to
upgrade the software.
Do you want to update via USB?
Yes No
15
3 When the screen as shown in the following figure is displayed, select Yes.
Update now
Yes No
Update from version XXXX.X to version XXXX.X?
4 The software upgrading proceeds.
Update now
0%
Updating product Software…
Your product will turn itself off and on again automatically after completing
update.
5 Your product will turn itself off and on again automatically after completing update, and then turn
off your product.
6 Remove the power cord from the power outlet and then reconnect the cord after turning off.
Note
1 To perform software upgrade by using a USB memory, first format the USB memory to FAT32.
2 When performing upgrade, make sure that only one BIN file (.bin) is saved in the root directory.
3 To upgrade the software for the CRG5 model, make sure the upgrade files are .bin formats. The file
name should follow the naming conventions for the CRG5 model (e.g. M-R50**GGAA-****.*[four-
digit number].bin). The ** is the screen size in inches, the ****.* is the version number, and the four-
digit number is the checksum. For example, “M-R5027GGAA-0800.0[D06E].bin” conforms to the
naming conventions for the CRG5 27" model and should be copied to the root directory.
4 If the No valid update files found. Please check your USB device and try again. message is displayed,
this is probably due to the following reasons.
Update now
OK Cancel
No valid update files found.
Please check your USB device and try again.
‒A USB memory is not connected to the SERVICE port.
‒The files in the connected USB memory are not compatible formats.
‒There are no valid upgrade files found in the connected USB memory. (There are no upgrade files
saved in the memory or the file names are incorrect.)
5 Do not turn off the product. And prevent the upgrading from any interruption as far as possible. In
general, the product returns to the previous version if an upgrade is interrupted.
16
Adjusting the Product Tilt
―The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
-2.0° (±2.0°) ~ 15.0° (±2.0°)
•The product tilt can be adjusted.
•Hold the lower part of the product and adjust the tilt carefully.
Anti-theft Lock
―An anti-theft lock allows you to use the product securely even in public places.
―The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided
with your anti-theft locking device for details.
To lock an anti-theft locking device:
1 Fix the cable of your anti-theft locking device to a heavy object such as a desk.
2 Put one end of the cable through the loop on the other end.
3 Insert the locking device into the anti-theft lock slot at the back of the product.
4 Lock the locking device.
‒An anti-theft locking device can be purchased separately.
‒Refer to the user guide provided with your anti-theft locking device for details.
‒Anti-theft locking devices can be purchased at electronics retailers or online.
17
Precautions for moving the product
•Do not directly apply pressure on the screen.
•Do not hold the screen when moving the
product.
•Do not hold the product upside down only by
the stand.
•Hold the lower corners or edges of the product
when moving it.
Wall Mount Kit Specifications (VESA)
―Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces
other than plaster board, please contact your nearest dealer for additional information. If you install the
product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a
detailed installation manual and all parts necessary for assembly are provided.
•Do not use screws that are longer than the standard length or do not comply with the VESA standard
screw specifications. Screws that are too long may cause damage to the inside of the product.
•For wall mounts that do not comply with the VESA standard screw specifications, the length of the
screws may differ depending on the wall mount specifications.
•Do not fasten the screws too firmly. This may damage the product or cause the product to fall,
leading to personal injury. Samsung is not liable for these kinds of accidents.
•Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall
mount is used or the consumer fails to follow the product installation instructions.
•Do not mount the product at more than a 15 degree tilt.
•Standard dimensions for wall mount kits are shown in the table below.
Unit: mm
Model name VESA screw hole specs (A * B) in
millimetres
Standard Screw Quantity
C27RG5* 75.0 x 75.0 M4 4
―Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to
electric shock.
18
Installation
Attaching the Stand
―Before assembling the product, place the product down on a flat and stable surface so that the screen is facing
downwards.
: The product is curved. Placing pressure on the product when on a flat surface may damage the product.
When the product is on the ground facing up or down, do not put pressure on it.
Caution
Do not hold the product upside down only by the
stand.
Caution
Do not press down on the product. There is a risk of
damaging the product.
1
234
Insert the stand neck into the stand base in the
direction shown in the figure.
Check that the stand neck is firmly connected. Tightly fasten the connecting screw at the bottom
of the stand base.
Place the protective Styrofoam (cushion) included
in the package on the floor and place the product
facing down on the Styrofoam, as shown in the
image. If Styrofoam is unavailable, use a thick
sitting mat.
56
Hold the main body of the product with your hand
as shown by the figure. Push the assembled stand
into the main body in the direction of the arrow as
shown in the figure.
Connect the power supply and the signal cable as
shown in the figure.
19
Removing the Stand
―Before removing the stand from the product, place the product on a flat and stable surface with the screen
facing down.
: The product is curved. Placing pressure on the product when on a flat surface may damage the product.
When the product is on the ground facing up or down, do not put pressure on it.
Caution
Do not hold the product upside down only by the
stand.
Caution
Do not press down on the product. There is a risk of
damaging the product.
1234
Place the protective Styrofoam (cushion) included
in the package on the floor and place the product
facing down on the Styrofoam, as shown in the
image. If Styrofoam is unavailable, use a thick
sitting mat.
To disassemble the stand from the monitor, be sure
to press the lower part of the monitor with one
hand, and shake the stand from side to side with
the other hand to make some gap between them.
Press the lower part of the monitor with one hand,
and pull the stand with the other hand in the
direction of the arrow as shown in the figure.
Remove the stand neck from the stand base by
turning the screw in the arrow direction as shown
in the figure.
20
Connecting and Using a Source Device
Chapter 03
Read below before installing the product.
1 Before installing the product, check the shapes of both ports of the supplied signal cables and the
shapes and locations of the ports on the product and external device.
2 Before connecting signal cable, make sure you remove the power cables from both the product and
the external device to prevent damage to the product due to a short circuit or over current.
3 After all signal cables have been properly connected, connect the power cables back to the product
and the external device.
4 After installation is completed, make sure you read the user guide to acquaint yourself with the
product functions, precautions and other information required to use the product properly.
Connecting and Using a PC
Select a connection method suitable for your PC.
―Connecting parts may differ in different products.
―Provided ports may vary depending on the product.
Connection Using the HDMI Cable
HDMI IN 1, HDMI IN 2
Connection Using an HDMI-DVI Cable
HDMI IN 1, HDMI IN 2
―The audio function is not supported if the source device is connected using the HDMI-DVI cable.
―The optimum resolution may not be available with an HDMI-DVI cable.
21
Connection Using an DP Cable
DP IN
―A DP cable shorter under 1.5 m in length is recommended. Using a cable longer than 1.5 m can affect the
picture quality.
Connecting to headphones or earphones
―Use headphones or earphones when activating sound with an HDMI-HDMI or DP cable.
―The headphones or earphones jack supports only the 3 conductor tip-ring-sleeve (TRS) type.
Connecting the Power
HDMI IN 1 HDMI IN 2 DP IN SERVICE DC 19V
HDMI IN 1 HDMI IN 2 DP IN DC 19V
2
4
3
1
1 Connect the power plug to the AC/DC adapter.
2 Connect the AC/DC adapter cable to the DC 19V port on the back of the monitor.
3 Plug the AC/DC adapter into the power outlet.
4 Press the JOG button at the bottom of the product to turn it on.
―The input voltage is switched automatically.
22
Tidying Up the Connected Cables
123
Connect cables to their port and route them through the ring on the
back of the stand.
Push the cables further close to the stand. Route the cables through the HOLDER-CABLE.
45
Secure the HOLDER-CABLE to the stand. (HOOK type) Cables arrangement is complete. View from the front
23
Correct posture to use the product
Use the product in the correct posture as follows:
•Straighten your back.
•Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the
screen.
•Keep your eyes directly in front of the screen.
•Adjust the angle so light does not reflect on the screen.
•Keep your forearms perpendicular to your upper arms and level with the back of your hands.
•Keep your elbows at about a right angle.
•Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels
attached to the floor, and your arms lower than your heart.
•Do the Eye excercises or blink frequently, then eye fatigue will be relieved.
Driver Installation
―You can set the optimum resolution and frequency for this product by installing the corresponding drivers.
―To install the latest version of the product driver, download it from the Samsung Electronics website at http://
www.samsung.com.
Setting Optimum Resolution
An information message about setting optimum resolution will appear if you power on the product for
the first time after purchase.
Select a language on information message and change the resolution on your PC to the optimum setting.
―If the optimum resolution is not selected, the message will appear up to three times for a specified time even
when the product is turned off and on again.
―If you want to set the optimum resolution for your computer. Please refer to (Q&A) → “How can I change the
resolution?”
―You can adjust the refresh rate according to the screen resolution by selecting Game → Refresh Rate in the
OSD menu.
―To enable the maximum refresh rate, set Adaptive-Sync or set Refresh Rate to 240 Hz.
24
Game
Function Key Guide → → Game
A detailed description of each function is provided. Refer to your product for details.
Chapter 04
―The functions available may vary depending on the product model. The colour and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality.
Picture Mode
This menu provides an optimum picture quality suitable for the environment where the product will be
used.
―This menu is not available when Eye Saver Mode is enabled.
In PC mode
•Custom: Customise the screen settings.
•FPS: Increase the brightness of darker areas of the FPS (First-Person Shooter) game screen. This
mode increases visibility of your enemies during an FPS (First-Person Shooter) game.
•RTS: Increase the colour temperature and contrast ratio to improve visibility of the RTS (Real-Time
Strategy) screen and minimap.
•RPG: This mode is optimised for 3D graphics and instant messaging on the RPG (Role Playing Game)
game screen.
•AOS: Increase the contrast ratio to obtain a picture quality optimised for the AOS (Aeon Of Strife)
game screen.
•Cinema: Obtain the brightness and sharpness of monitors suitable for enjoying video and DVD
content.
•Dynamic Contrast: Obtain balanced brightness through automatic contrast adjustment.
In AV mode
When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Picture Mode has
four picture settings (Dynamic, Standard, Movie and Custom) that are preset at the factory. You can
activate either Dynamic, Standard, Movie or Custom. You can select Custom which automatically recalls
your personalised picture settings.
•Dynamic: Select this mode to view a sharper image than in Standard mode.
•Standard: Select this mode when the surroundings are bright.
•Movie: Select this mode when the surroundings are dark. This will save power and reduce eye
fatigue.
•Custom: Select this mode when you want to adjust the image according to your preferences.
25
Refresh Rate
Change the screen refresh rate. A higher refresh rate can reduce eye strain.
•60 Hz / 120 Hz / 144 Hz / 240 Hz
―This menu is not available when Adaptive-Sync is set.
―Changing the Refresh Rate may cause screen flickering, depending on the PC's graphics card.
―The function is available in a PC equipped with the graphics card that can change the refresh rate.
It is unavailable in the devices (e.g. AV devices) with fixed refresh rates. If the function is applied, the screen
may have malfunction.
Black Equalizer
Adjust the brightness of the dark areas.
As the value gets closer to 1, the darker areas of the screen become brighter, making it easier to find
enemies when playing a game. To find enemies more easily during a game, use a lower value.
As the value gets closer to 20, the darker areas of the screen become darker and the contrast increases.
―This menu is not available when Eye Saver Mode is enabled.
―This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
Response Time
Accelerate the panel response rate to make video appear more vivid and natural.
―It is best to set Response Time to Standard or Faster when you are not viewing a movie or game.
26
Adaptive-Sync
Adaptive-Sync technology is solution that eliminates screen tearing without all the usual lag and
latency.
This feature will eliminate screen tearing and lag during game play. Improve your gaming experience.
The displayed Adaptive-Sync menu items on the product may vary, depending on the product model and
compatibility with the NVIDIA graphics card.
•Off: Disable Adaptive-Sync.
•On: Enable the Adaptive-Sync feature with a higher screen frame rate. Screen tearing (abnormal
sync between the screen and content) is reduced in this mode. Note, however, that intermittent
screen flickering may occur during gameplay.
If you use the Adaptive-Sync function while playing a game, the following symptoms may occur:
•The screen may flicker depending on the type of graphics card, the game option settings, or the video
being played. Try the following actions: decrease the game setting values, or visit the NVIDIA website
to check your graphics driver’s version and update it with the latest one.
•When using the Adaptive-Sync function, the screen may flicker due to the fluctuation of output
frequency from the graphics card.
•The response rate during the game may fluctuate depending on the resolution. A higher resolution
generally decreases the response rate.
•The sound quality of the product may be degraded.
―If you encounter any issues when using the function, contact the Samsung Service Centre.
―When the resolution is changed while setting Adaptive-Sync, the screen tearing can happen intermittently.
Set Adaptive-Sync to Off and change the resolution.
―The function is unavailable in the devices (e.g. AV devices) that have no NVIDIA graphics card. If the function
is applied, the screen may have malfunction.
―Apply the optimum resolution (1920 x 1080) when using Adaptive-Sync.
―Use the DisplayPort cable provided by the manufacturer when using Adaptive-Sync.
―Install the latest NVIDIA graphics card driver to enable Adaptive-Sync.
―Use Window 10 or higher to enable Adaptive-Sync.
―Enable the Adaptive-Sync feature while in DisplayPort mode only.
The models in the Graphics Cards list supports Adaptive-Sync
Adaptive-Sync can only be used with specific NVIDIA graphics card models. Refer to the following list for
supported graphics cards:
Make sure to install the latest official graphics drivers from NVIDIA that support Adaptive-Sync.
―For additional NVIDIA graphics card models that support the Adaptive-Sync feature, visit the official NVIDIA
website.
―Select Adaptive-Sync Off if you are using a graphics card from a different manufacturer.
―When applying the Adaptive-Sync function via the DisplayPort cable, it may fail to work due to the bandwidth
limitation of certain NVIDIA graphics card.
•GeForce GTX 10 series •GeForce RTX 20 series
27
Low Input Lag
Minimise input lag for fast reactions by reducing the video processing time.
―This menu is not available when Adaptive-Sync is enabled.
―This menu is not available when Refresh Rate is set to 60Hz.
―If the refresh rate of the PC is different from the setting for Refresh Rate on the product, the function may not
be supported.
Screen Size
Select the best screen size and ratio.
―This menu is not available when Adaptive-Sync is enabled.
In PC mode
•Auto: Display the picture according to the aspect ratio of the input source.
•Wide: Display the picture in full screen regardless of the aspect ratio of the input source.
•17" (4:3): Use a 4:3 aspect ratio on a 17-inch screen. Pictures with a different aspect ratio will not be
displayed.
•19" (4:3): Use a 4:3 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will
not be displayed.
•19" Wide (16:10): Use a 16:10 aspect ratio on a 19-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•21.5" Wide (16:9): Use a 16:9 aspect ratio on a 21.5-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•22" Wide (16:10): Use a 16:10 aspect ratio on a 22-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•23" Wide (16:9): Use a 16:9 aspect ratio on a 23-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
In AV mode
•4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts.
•16:9: Display the picture with an aspect ratio of 16:9.
•Screen Fit: Display the picture with the original aspect ratio without cutting off.
•17" (4:3): Use a 4:3 aspect ratio on a 17-inch screen. Pictures with a different aspect ratio will not be
displayed.
•19" (4:3): Use a 4:3 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will
not be displayed.
•19" Wide (16:10): Use a 16:10 aspect ratio on a 19-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•21.5" Wide (16:9): Use a 16:9 aspect ratio on a 21.5-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•22" Wide (16:10): Use a 16:10 aspect ratio on a 22-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•23" Wide (16:9): Use a 16:9 aspect ratio on a 23-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
―The function may not be supported depending on the ports provided with the product.
―Changing the Screen Size is available when the following conditions are satisfied.
―The input source is 480p, 576p, 720p, or 1080p and product can display normally (Not every model can
support all of these signals.).
―This can only be set when the external input is connected through HDMI/DP and PC/AV Mode is set to AV.
―This option is available when Adaptive-Sync is set to Off.
28
•Off: Virtual Aim Point is not available while Off is selected.
• / / / / / : Select the preferred aim point style.
•Position Reset: Restore the aim point position to the default.
Move the aim point using the jog button and press Enter to confirm the moved
position. To restore the default position, select Reset Position from the menu.
1 The aim point is displayed in the middle of the screen. Position adjustment is only possible within the
displayed rectangular area.
Move the aim point using the jog button and press Enter to confirm the moved
position. To restore the default position, select Reset Position from the menu.
2 The aim point is adjusted by 1 pixel per single move of the JOG button.
•The aim point no longer moves after having reached the displayed rectangular area.
•You can move continuously by holding down the JOG button.
Move the aim point using the jog button and press Enter to confirm the moved
position. To restore the default position, select Reset Position from the menu.
Virtual Aim Point
29
3 After configuring settings is completed, press the Enter key of the JOG button. The aim point is
fixed to the specified position and the settings screen disappears.
4 Position is resetted to centre when select → Game → Virtual Aim Point → Position Reset.
30
Picture
Function Key Guide → → Picture
Configure the screen settings such as brightness. A detailed description of each function is provided.
Chapter 05
―The functions available may vary depending on the product model. The colour and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality.
Picture Mode
This menu provides an optimum picture quality suitable for the environment where the product will be
used.
―This menu is not available when Eye Saver Mode is enabled.
In PC mode
•Custom: Customise the screen settings.
•FPS: Increase the brightness of darker areas of the FPS (First-Person Shooter) game screen. This
mode increases visibility of your enemies during a FPS (First-Person Shooter) game.
•RTS: Increase the colour temperature and contrast ratio to improve visibility of the RTS (Real-Time
Strategy) screen and minimap.
•RPG: This mode is optimised for 3D graphics and instant messaging on the RPG (Role Playing Game)
game screen.
•AOS: Increase the contrast ratio to obtain a picture quality optimised for the AOS (Aeon Of Strife)
game screen.
•Cinema: Obtain the brightness and sharpness of monitors suitable for enjoying video and DVD
content.
•Dynamic Contrast: Obtain balanced brightness through automatic contrast adjustment.
In AV mode
When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Picture Mode has
four picture settings (Dynamic, Standard, Movie and Custom) that are preset at the factory. You can
activate either Dynamic, Standard, Movie or Custom. You can select Custom which automatically recalls
your personalised picture settings.
•Dynamic: Select this mode to view a sharper image than in Standard mode.
•Standard: Select this mode when the surroundings are bright.
•Movie: Select this mode when the surroundings are dark. This will save power and reduce eye
fatigue.
•Custom: Select this mode when you want to adjust the image according to your preferences.
31
Brightness
You can adjust the general brightness of the picture. (Range: 0~100)
A higher value will make the picture appear brighter.
―This menu is not available when Eye Saver Mode is enabled.
―This menu is not available when Picture Mode is set to Dynamic Contrast mode.
Contrast
Adjust the contrast between the objects and background. (Range: 0~100)
A higher value will increase the contrast to make the object appear clearer.
―This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
Sharpness
Make the outline of objects more clear or blurry. (Range: 0~100)
A higher value will make the outline of objects clearer.
―This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
Color
Adjust the tint of the screen.
―This menu is not available when Eye Saver Mode is enabled.
―This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
•Color Tone: Select a colour tone that best suits your viewing needs.
‒Cool 2: Set the colour temperature to be cooler than Cool 1.
‒Cool 1: Set the colour temperature to be cooler than Normal mode.
‒Normal: Display the standard colour tone.
‒Warm 1: Set the colour temperature to be warmer than Normal mode.
‒Warm 2: Set the colour temperature to be warmer than Warm 1.
‒Custom: Customise the colour tone.
―When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Color Tone has four
colour temperature settings (Cool, Normal, Warm and Custom).
•Red: Adjust the red saturation level. Values closer to 100 mean greater intensity for the colour.
•Green: Adjust the green saturation level. Values closer to 100 mean greater intensity for the colour.
•Blue: Adjust the blue saturation level. Values closer to 100 mean greater intensity for the colour.
•Gamma: Adjust the middle level of luminance.
‒Mode1 / Mode2 / Mode3
32
HDMI Black Level
If a DVD player or set-top box is connected to the product via HDMI, image quality degradation (contrast/
colour degradation, black level, etc.) may occur, depending on the connected source device.
In such case, HDMI Black Level can be used to adjust the image quality.
―This function is only available in HDMI1, HDMI2 mode.
•Normal: Select this mode when there is no contrast ratio degradation.
•Low: Select this mode to reduce the black level and increase the white level when there is a contrast
ratio degradation.
―HDMI Black Level may not be compatible with some source devices.
―The HDMI Black Level feature is only activated at a certain AV resolution, such as 720P @ 60Hz and 1080P @
60Hz.
Eye Saver Mode
Set to an optimum picture quality suitable for eye relaxation.
Screen Adjustment
―This option is only available when PC/AV Mode is set to AV.
―This menu is only available when Screen Size is set to Screen Fit in AV Mode.
When a 480P or 576P or 720P or 1080P signal is input in AV mode and the product can display normally, select
Screen Fit to adjust horizontal position and vertical position in 0-6 levels.
Configuring H-Position & V-Position
H-Position: Move the screen to the left or right.
V-Position: Move the screen up or down.
33
OnScreen Display
Function Key Guide → → OnScreen Display
A detailed description of each function is provided. Refer to your product for details.
Chapter 06
―The functions available may vary depending on the product model. The colour and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality.
Language
Set the menu language.
―A change to the language setting will only be applied to the onscreen menu display.
―It will not be applied to other functions on your PC.
Display Time
The OSD menu will automatically disappear if the menu is not used for a specified period of time.
Display Time is a function to specify the time which you want the OSD menu to disappear.
34
System
Function Key Guide → → System
A detailed description of each function is provided. Refer to your product for details.
Chapter 07
―The functions available may vary depending on the product model. The colour and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality.
Self Diagnosis
1 Use the function key and go to → System → Self Diagnosis.
Game
Picture
OnScreen Display
System
Information
Self Diagnosis
Volume
Smart ECO Saving+
Off Timer Plus
PC/AV Mode
DisplayPort Ver.
HDMI Mode
Key Repeat Time
50
Off
>
>
1.2↑
2.0
Auto
Perform this test when you
experience a problem with
your monitor's picture.
Black Equalizer
Off13 On
Response Time Refresh Rate Eye Saver Mode Low Input Lag
Picture Mode: Custom
240
Hz
2 Select OK when the following screen is prompted.
OK
The test photo will now be shown. Look carefully at the screen for the next 5 seconds.
•Review the test screen.
―Never turn off the power nor change the input source during self diagnosis. If possible, try not to interrupt
testing.
35
3 Based on the test result, select Yes / No / Show Again.
Do you still see the problem in this test photo?
If you need to see the photo again, click Show Again.
Yes Show AgainNo
•You will see the following screen when you select Yes.
OK
Self Diagnosis Complete
Contact the Samsung Call Center for assistance.
Please have the following information ready:
‐Model Code: **************
‐Software Version: *-*********-****.*
‐S/N: **************
•You will see the following screen when you select No.
OK
Self Diagnosis Complete
If there are no issues with the test photo, it means that your monitor is working properly. To find the
problem, follow the troubleshooting steps below:
‐Turn off the monitor, PC, and all other connected devices. Turn the monitor back on first, then the PC
and other devices.
‐Update the operating system and graphics card driver to the latest version and restart your PC.
‐Connect the monitor to another port of your PC or connected device.
‐Reset the settings in 'System→Reset All'
‐It is recommended that you use the cable provided at purchase.
Volume
Adjust the Volume controlling the JOG button LEFT/RIGHT.
―To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus
down.
To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.
Smart ECO Saving+
The Smart ECO Saving+ function reduces power consumption by controlling the electric current used by
the product panel.
―This menu is not available when Eye Saver Mode is enabled.
•Off: Deactivate the Smart ECO Saving+ function.
•On: The power consumption will be adjusted to save energy automatically. (The reduction of power
consumption depends on the customer screen brightness condition.)
36
Off Timer Plus
Configuring Off Timer
Off Timer: Turn on Off Timer mode.
Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically
power off after the specified number of hours.
―This option is only available when Off Timer is set to On.
―For products for the market in some regions, the Off Timer is set to automatically activate 4 hours after the
product powers on. This is done in accordance with power supply regulations. If you do not want the timer to
activate, go to → System → Off Timer Plus and set Off Timer to Off.
Configuring Eco Timer
Eco Timer: Turn on Eco Timer mode.
Eco Off After: The Eco Off After can be set between 10 and 180 minutes. The product will automatically
power off after the specified time has elapsed.
―This option is only available when Eco Timer is set to On.
PC/AV Mode
Set PC/AV Mode to AV. The picture size will be enlarged.
This option is useful when you view a movie.
•Set to PC when connected to a PC.
•Set to AV when connected to an AV device.
―Monitors with a display area of 16:9 or 16:10 are only supported.
―If the product is in HDMI1, HDMI2, DisplayPort mode and the screen says Check the cable connection and the
settings of the source device. press the JOG button to display the Function Key Guide screen and then select
→ System → PC/AV Mode → HDMI1, HDMI2, DisplayPort → PC or AV.
DisplayPort Ver.
Select your Displayport.
―Incorrect settings may cause the screen to go blank. If this occurs, check the device specifications.
―If the product (when set to DisplayPort) is displaying the message Check the cable connection and the
settings of the source device. press the JOG button to display the Function Key Guide screen and then select
→ System → DisplayPort Ver. → 1.1 or 1.2↑.
―If setting the DisplayPort Ver. to 1.1, for the bandwidth limitation of the DisplayPort 1.1 protocol, the actual
maximum output refreshing rate of the graphics cards cannot achieve the level of 120 Hz/144 Hz/240 Hz.
HDMI Mode
Select the HDMI mode to use.
―The supportable device and resolution may differ depending on its version.
―When the version is changed, the screen may blink.
―If you set the HDMI Mode to 1.4, some high resolutions may not be supported because of bandwidth
limitation of the HDMI 1.4 protocol.
―When the setting is not appropriate, a blank screen may appear. In this case, check the specifications of the
device.
Source Detection
Select either Auto or Manual as the method to recognise input source.
37
Key Repeat Time
Control the response rate of a button when the button is pressed.
Acceleration, 1 sec, or 2 sec can be selected. If No Repeat is selected, a command responds only once
when a button is pressed.
Power LED On
Configure the settings to enable or disable the power LED located at the lower part of the product.
•Working: The power LED is on when the product is turned on.
•Stand-by: The power LED is on when the product is turned off.
Reset All
Return all the settings for the product to the default factory settings.
38
Information
Function Key Guide → → Information
A detailed description of each function is provided. Refer to your product for details.
Chapter 08
―The functions available may vary depending on the product model. The colour and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality.
Information
View the current input source mode, frequency and resolution that are in use and the current product
version.
Game
Picture
OnScreen Display
System
Information
Black Equalizer
Off
13 On
Response Time Refresh Rate Eye Saver Mode Low Input Lag
Picture Mode: Custom
‐Model Code: **************
‐Software Version: *-*********-****.*
‐S/N: **************
Exit
HDMI 1
****x****
** kHz ** Hz
240
Hz
―The displayed image may differ depending on the model.
39
Installing the Software
Chapter 09
Easy Setting Box
Easy Setting Box enables users to use the product by partitioning multiple sections.
To install the latest version of Easy Setting Box, download it from the Samsung Electronics website at
http://www.samsung.com.
―The software may not work properly if you do not restart the PC after the installation.
―The Easy Setting Box icon may not appear depending on the PC system and the product specifications.
―If the shortcut icon does not appear, press the F5 key.
Restrictions and Problems with the Installation
The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the Networking
Environment.
Upgrade by downloading the firmware from the website
Visit the Samsung Electronics website at http://www.samsung.com, enter the product model and
download the firmware file.
―For details on how to upgrade, refer to the upgrade guidance file provided at the website.
System Requirements
OS Hardware
•Windows 7 32Bit/64Bit
•Windows 8 32Bit/64Bit
•Windows 8.1 32Bit/64Bit
•Windows 10 32Bit/64Bit
•At least 32MB of memory
•At least 60MB of free space on the hard disk drive
40
Troubleshooting Guide
Chapter 10
Requirements Before Contacting Samsung
Customer Service Centre
―Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists,
contact Samsung Customer Service Centre.
Monitor diagnosis (Screen issue)
If a problem occurs with the monitor screen, run Self Diagnosis to check that the monitor is working
properly.
Checking the Resolution and Frequency
If a resolution that is not supported (see the Standard Signal Mode Table) is selected, the Not Optimum
Mode message may appear for a short time or the screen may not be displayed properly.
―The displayed resolution may vary, depending on the PC system settings and cables.
Check the following.
Installation issue (PC mode)
The screen keeps switching on and off.
Check the cable connection between the product and PC, and ensure the connectors are locked.
Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to
the product and PC.
The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the
screen size in the HDMI or DVI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the
graphics card driver to the latest version.
(Please contact the graphics card or PC manufacturer for further details about how to adjust the screen
settings.)
Screen issue
The power LED is off. The screen will not switch on.
Check that the power cable is connected properly.
If a problem occurs with the monitor screen, run Self Diagnosis to check that the monitor is working
properly.
41
The message Check the cable connection and the settings of the source device. appears.
Check that the cable is properly connected to the product.
If the monitor is in HDMI1, HDMI2 or DisplayPort mode, press the JOG button to display the Function
Key Guide screen and select the icon. Select PC or AV as shown on the menu screen.
Not Optimum Mode is displayed.
This message appears when the signal from the graphics card exceeds the maximum resolution or
frequency for the product.
Change the maximum resolution and frequency to suit the product performance, referring to Standard
Signal Mode Table (P.44).
The images on the screen look distorted.
Check the cable connection to the product.
The screen is not clear. The screen is blurry.
Remove any accessories (video extension cable, etc.) and try again.
Set the resolution and frequency to the recommended level.
The screen appears unstable and shaky. There are shadows or ghost images left on the screen.
Check that the resolution and frequency for the PC are within the range of resolution and frequency
compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode
Table (P.44) in this manual and the Information menu on the product.
The screen is too bright. The screen is too dark.
Adjust Brightness and Contrast.
Screen colour is inconsistent.
Change the Color settings.
The colours on the screen have a shadow and are distorted.
Change the Color settings.
White does not really look white.
Change the Color settings.
There is no image on the screen and the power LED blinks every 0.5 to 1 second.
The product is operating in power-saving mode.
Press any key on the keyboard or move the mouse to return to normal operating mode.
Text is blurry.
If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel →
Fonts → Adjust ClearType text and change Turn on ClearType.
Video playback is choppy.
Playback of high-definition large video files can be choppy. This may be because the video player is not
optimised for the PC resource.
Try playing the file on another video player.
Sound issue
There is no sound.
Re-check the condition of the connected audio cable and/or adjust the volume.
Check the volume.
Check whether audio is set to mute.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound
card or software programme.
Video is available but there is no sound.
Sound cannot be heard if an HDMI-DVI cable is used to connect the input device.
Connect the device using an HDMI cable or a DP cable.
Source device issue
A beeping sound is heard when my PC is booting.
If a beeping sound is heard when your PC is booting, have your PC serviced.
42
Q & A
―Refer to the user manual for your PC or graphics card for further instructions on adjustment.
―The path to the settings depends on the installed OS.
How can I change the frequency?
Set the frequency on your graphics card.
•Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Screen Refresh Rate under Monitor settings.
•Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings.
•Windows 10: Go to Settings → System → Display → Advanced display settings → Display adapter properties → Monitor, and adjust Screen refresh rate under Monitor settings.
How can I change the resolution?
•Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Adjust Resolution.
•Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust Resolution, and adjust the resolution.
•Windows 10: Go to Settings → System → Display → Advanced display settings, and adjust the resolution.
How do I set power-saving mode?
•Windows 7: Go to Control Panel → Appearance and Personalization → Personalization → Screen Saver Settings → Power options or BIOS SETUP on the PC.
•Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings → Power options or BIOS SETUP on the PC.
•Windows 10: Go to Settings → Personalization → Lock screen → Screen timeout settings → Power & sleep or BIOS SETUP on the PC.
43
Specifications
Chapter 11
General
Model Name C27RG5*
Size 27 Class (27 Inches / 68.6 cm)
Display area 597.888 mm (H) x 336.312 mm (V)
Pixel Pitch 0.3114 mm (H) x 0.1038 mm (V)
Maximum Pixel Clock 600 MHz
Power Supply AC100-240V~ 50/60Hz
Based on the AC voltage of the adapter. For the DC voltage of the
product, refer to the product label.
Signal connectors HDMI, DisplayPort
Environmental conditions Operating
Temperature: 10 °C – 40 °C (50 °F – 104 °F)
Humidity: 10 % – 80 %, non-condensing
Storage
Temperature: -20 °C – 45 °C (-4 °F – 113 °F)
Humidity: 5 % – 95 %, non-condensing
―Plug-and-Play
This product can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange
between the product and PC system optimises the product settings. Product installation takes place
automatically. However, you can customise the installation settings if desired.
―Panel Dots (Pixels)
Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be
brighter or darker on the LCD panel. This does not affect product performance.
―The above specifications are subject to change without notice to improve quality.
―This device is a Class B digital apparatus.
―For detailed device specifications, visit the Samsung Electronics website.
44
Standard Signal Mode Table
Synchronization Horizontal Frequency 30 - 270 kHz
Vertical Frequency 48 – 240 Hz
Resolution Optimum resolution 1920 x 1080 @ 60 Hz
Maximum resolution 1920 x 1080 @ 240 Hz
If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal
modes, the screen may be blank even though the power LED turns on. In such a case, change the settings according to the following table by referring to the graphics card user manual.
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)
IBM, 720 x 400 31.469 70.087 28.322 -/+
MAC, 640 x 480 35.000 66.667 30.240 -/-
VESA, 640 x 480 31.469 59.940 25.175 -/-
VESA, 640 x 480 37.861 72.809 31.500 -/-
VESA, 640 x 480 37.500 75.000 31.500 -/-
VESA , 800 x 600 35.156 56.250 36.000 +/+
VESA , 800 x 600 37.879 60.317 40.000 +/+
VESA , 800 x 600 48.077 72.188 50.000 +/+
VESA, 800 x 600 46.875 75.000 49.500 +/+
VESA, 1024 x 768 48.363 60.004 65.000 -/-
VESA, 1024 x 768 56.476 70.069 75.000 -/-
VESA, 1024 x 768 60.023 75.029 78.750 +/+
VESA, 1280 x 720 45.000 60.000 74.250 +/+
VESA, 1280 x 800 49.702 59.810 83.500 -/+
VESA, 1280 x 1024 79.976 75.025 135.000 +/+
VESA, 1440 x 900 55.935 59.887 106.500 -/+
VESA, 1600 x 900 RB 60.000 60.000 108.000 +/+
VESA, 1680 x 1050 65.290 59.954 146.250 -/+
VESA, 1920 x 1080 67.500 60.000 148.500 +/+
VESA, 1920 x 1080 270.000 240.000 594.270 +/-
45
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)
CEA, 1920 x 1080 112.500 100.000 297.000 +/+
CEA, 1920 x 1080 135.000 120.000 297.000 +/+
CEA, 1920 x 1080 RB 166.587 143.981 346.500 +/+
―Horizontal Frequency
The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in kHz.
―Vertical Frequency
Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called "vertical frequency" or "refresh rate" and is indicated in Hz.
―This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To
avoid this, it is recommended that you select the optimum resolution specified for your product.
46
Appendix
Chapter 12
Responsibility for the Pay Service (Cost to
Customers)
―When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician
in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
•If a service technician is requested to give instructions on how to use product or simply adjusts
options without disassembling product.
•If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
•If a product is reinstalled or devices are connected additionally after installing the purchased product
for the first time.
•If a product is reinstalled to move to a different spot or to move to a different house.
•If the customer requests instructions on how to use another company's product.
•If customer requests instructions on how to use the network or another company's programme.
•If customer requests software installation and setup for the product.
•If a service technician removes/cleans dusts or foreign materials inside of the product.
•If customer requests an installation additionally after purchasing a product through home-shopping
or online.
A Product damage caused by customer's fault
Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
•External impact or drop.
•Use of supplies or separately sold product unspecified by Samsung.
•Repair from a person besides an engineer of outsourcing service company or partner of Samsung
Electronics Co., Ltd.
•Remodeling or repairing the product by customer.
•Using it with incorrect voltage or non-authorised electrical connections.
•Not following the "cautions" in User Manual.
Others
•If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
•If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp,
Filter, Ribbon, etc.)
―If customer requests a service in case the product has no defect, service fee may be charged. So please read
User Manual first.