Table of Contents
- Checking the Components
- Product Overview
- Using the Soundbar Remote Control
- Inserting Batteries before using the Remote Control (AA batteries X 2)
- How to Use the Remote Control
- Active Voice Amplifier (AVA)
- Using the Hidden Buttons (Buttons with more than one function)
- Output specifications for the different sound effect modes
- Adjusting the Soundbar volume with a TV remote control
- Connecting the Soundbar
- Using a wired connection to the tv
- Using a wireless connection to the TV
- Connecting an External Device
- Connecting a Mobile Device
- Connecting To Apple AirPlay 2
- Installing the Wall Mount
- Installing the Soundbar above a TV Stand
- Software Update
- Troubleshooting
- Licence
- Open Source Licence Notice
- Important Notes About Service
- Specifications and Guide
Samsung HW-Q950A/XN User Manual
Displayed below is the user manual for HW-Q950A/XN by Samsung which is a product in the Soundbar Speakers category. This manual has pages.
Related Manuals
FULL MANUAL
HW-Q950A
Imagine the possibilities
Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at
www.samsung.com/register
ENG - 2
SAFETY INFORMATION
SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE
COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO
QUALIFIED SERVICE PERSONNEL.
Refer to the table below for an explanation of symbols which may be
on your Samsung product.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
This symbol indicates that high voltage is present inside.
It is dangerous to make any kind of contact with any
internal part of this product.
This symbol indicates that this product has included
important literature concerning operation and
maintenance.
Class II product : This symbol indicates that a safety
connection to electrical earth (ground) is not required.
If this symbol is not present on a product with a power
cord, the product MUST have a reliable connection to
protective earth (ground).
AC voltage : Rated voltage marked with this symbol is AC
voltage.
DC voltage : Rated voltage marked with this symbol is DC
voltage.
Caution. Consult Instructions for use : This symbol
instructs the user to consult the user manual for further
safety related information.
WARNING
• To reduce the risk of re or electric shock, do not expose this
appliance to rain or moisture.
CAUTION
• TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO
WIDE SLOT, FULLY INSERT.
• This apparatus shall always be connected to a AC outlet with a
protective grounding connection.
• To disconnect the apparatus from the mains, the plug must be
pulled out from the mains socket, therefore the mains plug shall
be readily operable.
• Do not expose this apparatus to dripping or splashing. Do not put
objects lled with liquids, such as vases, on the apparatus.
• To turn this apparatus off completely, you must pull the power
plug out of the wall socket. Consequently, the power plug must be
easily and readily accessible at all times.
ENG - 3
WIRING THE MAIN POWER
SUPPLY PLUG (UK ONLY)
IMPORTANT NOTICE
The mains lead on this equipment is supplied with a moulded plug
incorporating a fuse. The value of the fuse is indicated on the pin face
of the plug and if it requires replacing, a fuse approved to BS1362 of
the same rating must be used.
Never use the plug with the fuse cover removed. If the cover is
detachable and a replacement is required, it must be of the same
colour as the fuse tted in the plug. Replacement covers are available
from your dealer. If the tted plug is not suitable for the power
points in your house or the cable is not long enough to reach a power
point, you should obtain a suitable safety approved extension lead or
consult your dealer for assistance.
However, if there is no alternative to cutting off the plug, remove the
fuse and then safely dispose of the plug. Do not connect the plug to a
mains socket as there is a risk of shock hazard from the bared exible
cord. Never attempt to insert bare wires directly into a mains socket.
A plug and fuse must be used at all times.
IMPORTANT
The wires in the mains lead are coloured in accordance with the
following code:– BLUE = NEUTRAL BROWN = LIVE As these colours
may not correspond to the coloured markings identifying the
terminals in your plug, proceed as follows:– The wire coloured
BLUE must be connected to the terminal marked with the letter
N or coloured BLUE or BLACK. The wire coloured BROWN must be
connected to the terminal marked with the letter L or coloured
BROWN or RED.
WARNING : DO NOT CONNECT EITHER WIRE TO THE EARTH TERMINAL
WHICH IS MARKED WITH THE LETTER E OR BY THE EARTH SYMBOL
, OR COLOURED GREEN OR GREEN AND YELLOW.
PRECAUTIONS
1. Ensure that the AC power supply in your house complies with the
power requirements listed on the identication sticker located
on the bottom of your product. Install your product horizontally,
on a suitable base (furniture), with enough space around it for
ventilation (7~10 cm). Make sure the ventilation slots are not
covered. Do not place the unit on ampliers or other equipment
which may become hot. This unit is designed for continuous use.
To fully turn off the unit, disconnect the AC plug from the wall
outlet. Unplug the unit if you intend to leave it unused for a long
period of time.
2. During thunderstorms, disconnect the AC plug from the wall
outlet. Voltage peaks due to lightning could damage the unit.
3. Do not expose the unit to direct sunlight or other heat sources.
This could lead to overheating and cause the unit to malfunction.
4. Protect the product from moisture (i.e. vases), and excess heat
(e.g. a replace) or equipment creating strong magnetic or electric
elds. Unplug the power cable from the AC wall socket if the unit
malfunctions. Your product is not intended for industrial use. It is
for personal use only. Condensation may occur if your product has
been stored in cold temperatures. If transporting the unit during
the winter, wait approximately 2 hours until the unit has reached
room temperature before using.
5. The battery used with this product contains chemicals that are
harmful to the environment. Do not dispose of the battery in the
general household trash. Do not expose the battery to excess
heat, direct sunlight, or re. Do not short circuit, disassemble, or
overheat the battery.
CAUTION : Danger of explosion if the battery is replaced
incorrectly. Replace only with the same or equivalent type.
Fabric cleaning
Remove any dirt or stain on the product surface immediately.
Removing and cleaning can be less effective for some substances or if
left for a prolonged time.
CAUTION
• Use a vacuum cleaner or an adhesive lint roller to remove dust,
handprints, and the likes.
‒ Some cleaning brushes may damage the product, depending on
the materials they contain.
‒ Towels and cleaning clothes may leave lint or dirt on the
product.
• Do not use a nail or other tools to scratch the dirt off. It may
damage the fabric.
• To remove oil or liquid stains, use a clean white cloth moist with
water. If the stain persists, wipe it with a mixture of water and
neutral detergent (such as dishwashing soaps) and a cloth.
‒ A non-neutral detergent or cleaner may cause discoloration or
fabric damage.
‒ After cleaning, use a dry cloth or hairdryer to dry the area.
‒ Do not use excessive force to avoid discoloration or fabric
damage.
ENG - 4
CONTENTS
01 Checking the Components 6
02 Product Overview 7
Top Panel of the Soundbar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Bottom Panel of the Soundbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
03 Using the Soundbar Remote Control 9
Inserting Batteries before using the Remote Control (AA batteries X 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
How to Use the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Active Voice Amplier (AVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using the Hidden Buttons (Buttons with more than one function). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Output specications for the different sound effect modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Adjusting the Soundbar volume with a TV remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
04 Connecting the Soundbar 13
Connecting the power and units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
‒ Recommended Speaker Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
‒ Manually connecting the Subwoofer or Surround Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
‒ LED Indicator Lights on the Rear of Subwoofer and Surround Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
‒ Auto EQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
05 Using a wired connection to the tv 17
Method 1. Connecting with HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
‒ Connecting the TV that supports HDMI ARC (Audio Return Channel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Method 2. Connecting using an Optical Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
06 Using a wireless connection to the TV 19
Method 1. Connecting via Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Method 2. Connecting via Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
07 Connecting an External Device 21
Method 1. Connecting using an HDMI Cable (Capable of Dolby Atmos decoding and playback) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Method 2. Connecting using an Optical Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
08 Connecting a Mobile Device 23
Method 1. Connecting via Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Method 2. Connecting via Wi-Fi (Wireless Network). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Getting Started with Amazon Alexa (Built-in Alexa). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Getting Started with Alexa on Amazon Product (Works with Alexa). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the Tap Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
09 Connecting To Apple AirPlay 2 28
Connect and use with an Apple product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
ENG - 5
10 Installing the Wall Mount 29
Installation Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Wallmount Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Installing the Surround Speakers on a Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
11 Installing the Soundbar above a TV Stand 30
Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
12 Software Update 31
Auto Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
USB Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Initialisation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
13 Troubleshooting 32
14 Licence 34
15 Open Source Licence Notice 34
16 Important Notes About Service 34
17 Specications and Guide 35
Specications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
ENG - 6
01 CHECKING THE COMPONENTS
VOL WOOFER
SOUNDBAR
SOUND
MODE
PAIR
Soundbar Main Unit Soundbar Remote Control / Batteries Subwoofer
POWER
x 2 x 4 x 2
(M4 x L10)
Surround Speaker
(Left / Right)
Power Cord (Subwoofer, Surround Speaker,
Soundbar)
Screw
x 2 x 2
Wall Mount Guide Holder-Screw Bracket-Wall Mount
x 4
Rubber-Foot
• For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar
Main Unit)
• To purchase additional components or optional cables, contact a Samsung Service Centre or Samsung Customer Care.
• For more information about the wallmount or rubber-foot, see pages 29~31.
• Design, specications, and App screen are subject to change without prior notice.
• The appearance of the accessories may differ slightly from the illustrations above.
ENG - 7
02 PRODUCT OVERVIEW
Top Panel of the Soundbar
1 2 3
4
Position the
product so that the
SAMSUNG logo is
located on the top.
1 (Multi Function) Button
• In standby mode, press the (Multi Function) button to turn on the Soundbar.
• Press the (Multi Function) button to change the input source.
2Display
Displays the product’s status and current mode.
D.IN → HDMI 1 → HDMI 2 → Wi-Fi → BT
3 (Mic On/Off) Button
Press the button to turn the microphone on or off.
4 (Volume) Button
Adjusts the volume.
• When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.
• When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.
• If you hear sounds from both the TV and Soundbar, go to the Settings menu for the TV audio and change the TV speaker to External Speaker.
Bottom Panel of the Soundbar
ID SET
HDMI IN 1
HDMI IN 2
POWER
NETWORK
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 2
HDMI 1
ID SET
(WOOFER/REAR)
POWER
ID SET
NETWORK
SERVICE
ID SET
(WOOFER/REAR)
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 2
HDMI 1
ID SET
HDMI IN 1
HDMI IN 2
POWER
NETWORK
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 2
HDMI 1
ID SET
(WOOFER/REAR)
POWER
ID SET
NETWORK
SERVICE
ID SET
(WOOFER/REAR)
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 2
HDMI 1
ID SET
HDMI IN 1
HDMI IN 2
POWER
NETWORK
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 2
HDMI 1
ID SET
(WOOFER/REAR)
POWER
ID SET
NETWORK
SERVICE
ID SET
(WOOFER/REAR)
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 2
HDMI 1
ID SET
HDMI IN 1
HDMI IN 2
POWER
NETWORK
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 2
HDMI 1
ID SET
(WOOFER/REAR)
POWER
ID SET
NETWORK
SERVICE
ID SET
(WOOFER/REAR)
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 2
HDMI 1
1
2
34
5
7
6
1POWER
Connect the Soundbar’s AC power cable. (See page 13)
2ID SET (WOOFER/REAR)
Press to connect the Soundbar to surround speakers and a subwoofer wirelessly.
3NETWORK
Press to connect to a wireless network (Wi-Fi) via the SmartThings app.
4SERVICE
Connect a USB storage device to upgrade the product’s software.
5DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external device. (See page 22)
6HDMI 1 / HDMI 2
Inputs digital video and audio signals simultaneously using an HDMI cable.
Connect to the HDMI output of an external device. (See page 21)
ENG - 9
03 USING THE SOUNDBAR REMOTE CONTROL
Inserting Batteries before using the Remote Control (AA batteries X 2)
Slide the back cover in the direction of the arrow until it is completely removed. Insert 2 AA batteries
(1.5V) oriented so that their polarity is correct. Slide the battery cover back into position.
How to Use the Remote Control
1
2
3
4
5
6
7
8
9
10
1
Power
Turns the Soundbar on and off.
• Auto Power Down Function
The unit turns off automatically in the following situations:
• In D.IN / HDMI 1 / HDMI 2 / Wi-Fi / BT mode if there is no audio
signal for 18 minutes.
2
Source
Press to select a source connected to the Soundbar.
• Voice Feedback On/Off
You can turn on or off the Voice Feedback.
Press and hold the (Source) button on the remote control for
5 seconds while the Soundbar is off (Standby mode).
Each time you change the Voice Feedback setting, the OLED Display
will show “AUI OFF” (Default) or “AUI ON”.
3
Mute
Press the (Mute) button to mute the sound.
Press it again to unmute the sound.
4
SOUND MODE
You can select the desired sound mode by choosing STANDARD,
SURROUND, GAME PRO, or ADAPTIVE SOUND.
• STANDARD
Outputs the original sound.
• SURROUND
Provides a wider sound eld than standard.
• GAME PRO
Provides stereoscopic sound to immerse you in the action while
gaming.
• ADAPTIVE SOUND
Analyzes the content in real time and automatically provides the
optimal sound eld based on the characteristics of the content.
5
Bluetooth PAIR
Switch the Soundbar to Bluetooth pairing mode. Press the button and
wait for the “BT PAIRING” screen to connect to a new Bluetooth device.
6
Play / Pause
You can also play or pause music by pressing the button.
ENG - 10
7
Up/Down/Left/
Right
Press the indicated areas to select Up/Down/Left/Right.
Press Up/Down/Left/Right on the button to select or set functions.
• Music Skip
Press the Right button to select the next music le. Press the Left button to select the previous music le.
• ID SET
Use this option when the Subwoofer or Surround Speakers are not connected or need reconnection.
While powered off, press and hold the Up button for 5 seconds to perform ID SET. (See page 14.)
8
Sound Control
When pressed, the setting items such as AUTO EQ, AVA, TREBLE, BASS, SYNC, CENTER LEVEL, SIDE LEVEL, FRONT
TOP LEVEL, REAR LEVEL, REAR TOP LEVEL, REAR SIDE LEVEL , and VIRTUAL ON/OFF are displayed in sequence.
The desired item can be adjusted using the Up/Down buttons.
• To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust
the volume between -6~+6 by using the Up/Down buttons.
• Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band.
150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each
can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
(Make sure the Sound mode is set to “STANDARD”.)
• To control the volume of the each speaker select CENTER LEVEL, SIDE LEVEL, or FRONT TOP LEVEL in Sound
Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.
• If the video on the TV and audio from the Soundbar are not synchronized, select SYNC in Sound Control, and
then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
• SYNC is only supported for some functions.
• If Surround Speakers are connected, select REAR LEVEL, REAR TOP LEVEL, or REAR SIDE LEVEL and then use
the Up/Down buttons to adjust the volume within a -6 to +6 range.
• The VIRTUAL Speaker function can be turned ON/OFF by using the Up/Down buttons.
• You can use the AUTO EQ function if a subwoofer is connected.
9
WOOFER LEVEL
Push the button up or down to adjust the level of the woofer to -12 or between -6 to +6. To set the woofer volume
level to 0 (Default), press the button.
10
VOLUME
Push the button up or down to adjust the volume.
• Mute
Press the VOL button to mute the sound. Press it again to unmute the sound.
Active Voice Amplier (AVA)
• Analyses external noise in real time while soundbar is playing, so that voice audio can always be heard clearly.
• No data is saved during the analysis.
Using the Hidden Buttons (Buttons with more than one function)
Hidden Button
Reference page
Remote Control Button Function
WOOFER (Up) TV remote control On/Off (Standby) page 12
Up ID SET page 14
(Sound Control) 7 Band EQ page 10
ENG - 11
Output specications for the different sound effect modes
Effect Input
Output
With Subwoofer & Surround Speaker
STANDARD
2.0 ch 2.1 ch
5.1 ch 5.1 ch / 7.1 ch (DTS)
7.1 ch 7.1 ch
Dolby Atmos®, DTS:X 7.1.4 ch
SURROUND
2.0 ch 11.1.4 ch
5.1 ch 11.1.4 ch
7.1 ch 11.1.4 ch
Dolby Atmos®, DTS:X 11.1.4 ch
GAME PRO
2.0 ch 11.1.4 ch
5.1 ch 11.1.4 ch
7.1 ch 11.1.4 ch
Dolby Atmos®, DTS:X 11.1.4 ch
ADAPTIVE SOUND
2.0 ch 11.1.4 ch
5.1 ch 11.1.4 ch
7.1 ch 11.1.4 ch
Dolby Atmos®, DTS:X 11.1.4 ch
The Surround Speakers will not produce sounds for 2 channel output while STANDARD mode is in use. To enable sound for the Surround
Speakers, change the effect mode to SURROUND.
ENG - 12
Adjusting the Soundbar volume with a TV remote control
Adjust the Soundbar volume using the TV’s remote control.
• This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not
supported.
• Set the TV speaker to External Speaker to use this function.
• Manufacturers supporting this function:
VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA
1. Turn Off the Soundbar.
2. Push up and hold the WOOFER button for 5 seconds.
Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default
mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”.
Remote Control Button Display Status
SOUND
MODE
VOL WOOFER
SOUNDBAR
(Default mode)
OFF-TV REMOTE Disable the TV remote control.
SOUND
MODE
VOL WOOFER
SOUNDBAR
SAMSUNG-TV REMOTE Enable a Samsung TV’s IR remote control.
SOUND
MODE
VOL WOOFER
SOUNDBAR
ALL-TV REMOTE Enable a third-party TV’s IR remote control.
ENG - 13
04 CONNECTING THE SOUNDBAR
Connecting the power and units
Use the Power cord to connect the Subwoofer, Surround Speakers, and Soundbar to an electrical outlet in the following order:
• For more information about the required electrical power and power consumption, refer to the label attached to the product. (Label: Rear of
the Soundbar Main Unit)
1. Connect the Power cord to the Subwoofer.
POWER
Rear of Subwoofer
Power Cord
2. Connect the power cord to the Left and Right Surround Speakers.
POWER
POWER
Bottoms of the Left and
Right Surround Speakers
Power Cord
3. Connect the Power cord to the Soundbar.
HDMI IN 1
HDMI IN 2
ID SET
(WOOFER,
REAR)
POWER
NETWORK
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
ID SET
POWER
Bottom of the Soundbar
Main Unit
Power Cord
4. Connect power to the Soundbar, Subwoofer and Surround Speakers. The Subwoofer and Surround Speakers are automatically connected when
the Soundbar is turned on.
LINK LED - Blue is On
NOTE
• Connect the Subwoofer and Surround Speakers power before connecting to the Soundbar. The Subwoofer and Surround Speakers will be
automatically connected when turning on the Soundbar.
• If you unplug and reconnect the power cord when the product is turned on, the Soundbar turns on automatically.
ENG - 14
Recommended Speaker Layout
150° 150°
135° 135°
0°
Subwoofer
Soundbar
Surround Speaker L Surround Speaker R
CAUTION
• Wireless receiving antennas are built into the wireless subwoofer and
surround speakers. Keep the units away from water and moisture.
• For optimal listening performance, make sure that the areas around the
wireless subwoofer and surround speakers locations are clear of any
obstructions.
Manually connecting the Subwoofer or Surround Speakers
Before performing the manual connection procedure below:
• Check whether the power cables for the Soundbar and subwoofer or Surround Speakers are connected properly.
• Make sure that the Soundbar is turned off.
1. Turn off the Soundbar main.
2. Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.
• The red indicator at the rear of each speaker turns off and the blue indicator blinks.
5 Sec
Blinking
blue fast
Rear of Subwoofer Rear of Subwoofer
Blinking blue fast
POWER
x 2
Rear of the Left and Right Surround Speakers
5 Sec
3. Press the Up button on the remote control for 5 seconds.
• The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.
• The Soundbar will automatically power on when ID SET is complete.
SOUND
MODE
PAIR
5 Sec ID SET
ENG - 15
4. Check if the LINK LED is solid blue (connection complete).
LINK LED - Blue is On The LINK LED indicator stops blinking and glows a solid blue when a connection
is established between the Soundbar and the Wireless Subwoofer, surround
speakers.
LED Indicator Lights on the Rear of Subwoofer and Surround Speakers
LED Status Description Resolution
Blue
On Successfully connected
(normal operation) -
Blinking Recovering the connection
Check if the power cable attached to the main Soundbar
unit is connected properly or wait about 5 minutes.
If blinking persists, try manually connecting the
subwoofer and Surround Speakers. See page 14.
Red
On
Standby (with the
Soundbar main unit turned
off)
Check if the power cable attached to the main Soundbar
unit is connected properly.
Connection failed Connect again. See the instructions for manual
connection on page 14.
Red and blue
Blinking Malfunction See the contact information for the Samsung Service
Centre in this manual.
NOTE
• If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the STANDBY LED on the rear of the sub-woofer will
turn red after blinking in blue several times.
• If you use a device that uses the same frequency as the Soundbar near the Soundbar, interference may cause some sound interruption.
• The maximum transmission distance of the main unit’s wireless signal is about 10 m, but may vary depending on your operating environment.
If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the
wireless signal cannot penetrate metal.
CAUTION
• Wireless receiving antennas are built into the wireless subwoofer and Surround Speakers. Keep the unit away from water and moisture.
• For optimal listening performance, make sure that the area around the wireless subwoofer and the Surround Speakers are clear of any
obstructions.
ENG - 16
Auto EQ
Samsung’s Auto EQ Technology uses a microphone mounted in the subwoofer to detect and correct low-frequency response peaks caused by the
room dimensions and the subwoofer location. The result will be a more neutral overall low-frequency response.
• Subwoofer should be placed with a minimum of 3” (8 cm) clearance from each side to the nearest boundary.
• You must keep the room as quiet as possible while operating the Auto EQ tuning.
• Do not use any buttons until the Auto EQ tuning is complete.
• Auto EQ tuning takes about 2 minutes.
• During Auto EQ tuning, there is no sound from the Soundbar’s main unit and rear speakers.
If you are using the function for the rst time
1. Press the (Sound Control) button until Auto EQ is selected.
2. Press the Up/Down buttons to select Tuning, and then press the button.
3. Tuning will start, and the progress appears in percentage.
‒ To cancel tuning, press the Up, Down, Left, Right or button, and then press the button to conrm.
‒ If the tuning is failed, LED blinks in red.
‒ If the tuning is successful, LED blinks in blue.
If you have done the tuning process
1. Press the (Sound Control) button until Auto EQ is selected.
2. Press the Up/Down buttons to select Tuning, and then press the button.
3. Press the Up/Down buttons to select one of the following options.
‒ On: Turn on the previously tuned EQ settings.
‒ Off: Turn on the default EQ settings.
‒ Tuning: Start the tuning process again.
ENG - 17
05 USING A WIRED CONNECTION TO THE TV
Method 1. Connecting with HDMI
CAUTION
• When both the HDMI cable and optical cable are connected, the HDMI signal is received rst.
• To connect the HDMI cable between the TV and Soundbar, be sure to connect the terminals marked ARC. Otherwise, the TV sound may not
be output.
• The recommended cable is High Speed HDMI Cable with Ethernet.
Connecting the TV that supports HDMI ARC (Audio Return Channel)
HDMI IN
(ARC)
HDMI TO TV
(eARC/ARC)
Connect to the HDMI IN
(ARC) port of your TV.
Connect to the HDMI TO
TV (eARC/ARC) port of the
Soundbar main unit.
HDMI Cable
(not supplied)
Top of the Soundbar Bottom of the Soundbar
TV ARC
1. With the Soundbar and TV turned off, connect the HDMI cable (not supplied) as shown in the gure.
2. Turn on the Soundbar and TV.
3. “TV ARC” appears in the display window of the Soundbar main unit and the Soundbar plays TV sound.
• When the TV sound is not output, press the (Multi Function) button at the top of the Soundbar or the (Source) button on the remote
control to select the “D.IN” mode. The screen displays “D.IN” and “TV ARC” in sequence, and TV sound is played.
• When connecting a TV that supports the eARC function, “eARC” appears on the display and the sound is heard.
• To connect with eARC, the eARC function in the TV menu should be set to On. Refer to the TV user manual for details on setting. (e.g.
Samsung TV : Home ( ) → Settings ( ) → Sound → Expert Settings → HDMI-eARC Mode (Auto))
• If “TV ARC” does not appear in the display window of the Soundbar main unit, conrm that the HDMI cable (not supplied) is connected to
the correct port.
• Use the volume buttons on the TV’s remote control to change the volume on the Soundbar.
NOTE
• When you connect the TV that supports the HDMI ARC (Audio Return Channel) to the Soundbar with an HDMI cable, you can transmit the
digital video and audio data without connecting a separate optical cable.
• We recommend you use a coreless HDMI cable if possible. If you use a cored HDMI cable, use one whose diameter is less than 14 mm.
• This function is not available if the HDMI cable does not support ARC.
• When the audio in a broadcast is encoded in Dolby Digital and the “Digital Output Audio Format” on your TV is set to PCM, we recommend that
you change the setting to Dolby Digital. When the setting on the TV is changed, you will experience better sound quality. (The TV menu may
use different words for Dolby Digital and PCM depending on the TV manufacturer.)
ENG - 18
Method 2. Connecting using an Optical Cable
Pre-connection Checklist
• When both the HDMI cable and optical cable are connected, the HDMI signal is received rst.
• When you use an optical cable and the terminals have covers, be sure to remove the covers.
OPTICAL OUT
DIGITAL AUDIO IN
(OPTICAL)
HDMI 1
HDMI 2
Optical Cable (not supplied)
Bottom of the Soundbar
Top of the Soundbar
D.IN
1. With the TV and Soundbar turned off, connect the DIGITAL AUDIO IN (OPTICAL) port on the Soundbar and the OPTICAL output port on the TV
with the optical cable (not supplied), as shown in the gure.
2. Turn on the Soundbar and TV.
3. Press the (Multi Function) button at the top of the Soundbar or the (Source) button on the remote control to select the “D.IN” mode.
4. The TV sound is output from the Soundbar.
Using the Q-Symphony Function
For Q-Symphony, the Soundbar syncs with a Samsung TV to output sound through two devices for optimum surround effect. When the Soundbar
is connected, the menu, “TV+Soundbar” appears under the Sound Output menu of the TV. Select the corresponding menu.
TV menu HDMI Cable (not supplied)
OR
Optical Cable (not supplied)
D.IN
• TV menu example: TV + [AV] Soundbar series name (HDMI)
NOTE
• It can operate according to the Codec supported by TV.
• This function is supported only when the HDMI Cable (not supplied) or Optical Cable (not supplied) is connected.
• This function is available in some Samsung TVs and some Soundbar models.
• When using Q-Symphony, you can only choose GAME PRO or ADAPTIVE SOUND.
Using the Spacet sound
Provides optimized sound quality by analyzing the listening spaces.
To enable this function, turn on the Adaptive Sound+ mode on your Samsung TV menu.
(Home ( ) → Settings ( ) → General → Intelligent Mode Settings → Adaptive Sound+)
NOTE
• The sound mode on your Soundbar will automatically change to Adaptive Sound+ if you enable the Adaptive Sound+ mode on your TV.
• This function works when the Soundbar connects to some of the Samsung TVs.
ENG - 19
06 USING A WIRELESS CONNECTION TO THE TV
Method 1. Connecting via Bluetooth
When a Samsung TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.
• Only one Samsung TV can be connected at a time.
• Samsung TV that supports Bluetooth can be connected. Check the specications of your TV.
SOUND
MODE
PAIR
5 Sec
Top of the Soundbar
BT PAIRING
OR
The initial connection
1. Press the PAIR button on the Soundbar remote control to enter the “BT PAIRING” mode.
(OR) a. Press the (Multi Function) button on the top panel and then select “BT”.
“BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record.
b. When “BT READY” appears, press and hold the (Mic On/Off) button on the top panel of the Soundbar for more than 5 seconds to
display “BT PAIRING”.
2. Select Bluetooth mode on the Samsung TV.
(e.g. Home ( ) → Settings ( ) → Sound → Sound Output → Bluetooth Speaker List → [AV] Samsung Soundbar Q950A (Bluetooth))
3. Select “[AV] Samsung Soundbar Q950A” from the list on TV’s screen.
An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV’s Bluetooth device list. To connect the Samsung TV to the
Soundbar, select the message, and then establish a connection.
• When the Samsung TV is connected, [TV Name] → “BT” appears on the Soundbar’s top display.
4. You can now hear Samsung TV sound from the Soundbar.
• After you have connected the Soundbar to your Samsung TV the rst time, use the “BT READY” mode to reconnect.
If the device fails to connect
• If you have an existing Soundbar (e.g., [AV] Samsung Soundbar Q950A) on the list of speakers on the Samsung TV, delete it.
• Then repeat steps 1 through 3.
Disconnecting the Soundbar from the Samsung TV
Press the (Multi Function) button at the top of the Soundbar or the (Source) button on the remote control to select the mode other than
“BT”.
• Disconnecting takes time because the Samsung TV must receive a response from the Soundbar.
(The time required may differ, depending on the Samsung TV model.)
What is the difference between BT READY and BT PAIRING?
• BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
• BT PAIRING : In this mode, you can connect a new device to the Soundbar.
(Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) button on the top of the Soundbar for more
than 5 seconds while the Soundbar is in “BT” mode.)
Notes on Bluetooth connection
• Locate a new device within 1 m to connect via Bluetooth communication.
• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
• The Soundbar automatically turns off after 18 minutes in the Ready state.
• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:
‒ If there is a strong electrical eld around the Soundbar.
‒ If several Bluetooth devices are simultaneously paired with the Soundbar.
‒ If the Bluetooth device is turned off, not in place, or malfunctions.
• Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main
unit - e.g., microwaves, wireless LAN devices, etc.
ENG - 20
Method 2. Connecting via Wi-Fi
Pre-connection Checklist
• Wi-Fi connection is available only on Samsung TV.
• Check whether the wireless router (Wi-Fi) is turned on and the TV is connected to the router.
• The TV and Soundbar must be connected to the same wireless network (Wi-Fi).
• If your wireless router (Wi-Fi) uses a DFS channel, you will not be able to establish a Wi-Fi connection between the TV and Soundbar.
Contact your Internet service provider for details.
• Because the menus may differ depending on the year of manufacture, refer to your TV manual.
• To connect the TV to the Soundbar via Wi-Fi, connect the Soundbar to the wireless router rst. See page 24, for details on how to
establish a Wi-Fi connection.
1. For more information about Wi-Fi connection to the Soundbar, see page 24, “Method 2. Connecting via Wi-Fi (Wireless Network)”.
2. Change the input source of the TV by using the Audio menu to Soundbar.
• Samsung TVs released in 2017 or later
Home ( ) → Settings ( ) → Sound → Sound Output → [AV] Samsung Soundbar Q950A (Wi-Fi)
ENG - 21
07 CONNECTING AN EXTERNAL DEVICE
Method 1. Connecting using an HDMI Cable (Capable of Dolby Atmos decoding and
playback)
Pre-connection Checklist
• If the Audio Output options include Secondary Audio, make sure Secondary Audio is set to Off.
• Make sure that the content supports Dolby Atmos®.
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 2
HDMI 1
HDMI IN
(ARC)
HDMI OUT
Bottom of the Soundbar
Top of the Soundbar
HDMI 1
OR
HDMI 2
External Device
HDMI Cable
(not supplied)
HDMI Cable
(not supplied)
OR
1. Use an HDMI cable (not supplied) to connect the HDMI OUT port on the external device and the HDMI port on the bottom of the Soundbar.
2. Use an HDMI cable (not supplied) to connect the HDMI IN port of the TV and the HDMI TO TV (eARC/ARC) port on the bottom of the Soundbar.
3. Turn on the Soundbar, TV, and the external device.
4. Press the (Multi Function) button on the top of the Soundbar or the (Source) button on the remote control to select “HDMI 1” or “HDMI
2” mode.
5. The Soundbar display indicates that “HDMI 1” or “HDMI 2” mode is currently selected and the Soundbar will start playing sounds.
NOTE
• When you use Dolby Atmos®: If the input source is Dolby Atmos®, 11.1.4 channels are outputted.
• When Dolby Atmos® is activated, “DOLBY ATMOS” appears in the top display.
• Conguring Dolby Atmos® on your BD player or other device
Open the audio output options on the settings menu of your BD player or other device and make sure that “No Encoding” is selected for
Bitstream. For example, on a Samsung BD Player, go to Home Menu → Sound → Digital Output and then select Bitstream (unprocessed).
Supported UHD Signals Specication (3840 x 2160p)
Frame rate (fps) Colour depth RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0
< 60
8 bit O O O O
10 bit - - O O
12 bit - - O O
120
8 bit - - - -
10 bit - - - -
• Supported specication may vary depending on the connected external device or usage conditions.
ENG - 22
Method 2. Connecting using an Optical Cable
DIGITAL AUDIO IN
(OPTICAL)
HDMI 1
OPTICAL OUT
BD / DVD player / Set-
top box / Game console
Top of the Soundbar
D.IN
Optical Cable (not
supplied) Bottom of the Soundbar
1. Use an optical cable (not supplied) to connect the DIGITAL AUDIO IN (OPTICAL) on the Soundbar main and the OPTICAL OUT port on the
external device.
2. Turn on the Soundbar and external device.
3. To select “D.IN” mode, press the (Multi Function) button on the top of the Soundbar or the (Source) button on the remote control.
4. Your Soundbar will play sounds from the external device.
ENG - 23
08 CONNECTING A MOBILE DEVICE
Method 1. Connecting via Bluetooth
When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.
• When you connect a paired Bluetooth device with the Soundbar off, the Soundbar automatically turns on.
SOUND
MODE
PAIR
5 Sec
Mobile device
Top of the Soundbar
BT PAIRING
OR
The initial connection
• When connecting to a new Bluetooth device, make sure the device is within 1 m distance.
1. Press the PAIR button on the Soundbar remote control to enter the “BT PAIRING” mode.
(OR) a. Press the (Multi Function) button on the top panel and then select “BT”.
“BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record.
b. When “BT READY” appears, press and hold the (Mic On/Off) button on the top panel of the Soundbar for more than 5 seconds to
display “BT PAIRING”.
2. On your device, select “[AV] Samsung Soundbar Q950A” from the list that appears.
• When the Soundbar is connected to the Mobile device, [Mobile Device Name] → “BT” appears in the top display.
3. Play music les from the device connected via Bluetooth through the Soundbar.
• After you have connected the Soundbar to your mobile device the rst time, use the “BT READY” mode to reconnect.
If the device fails to connect
• If you have an existing Soundbar (e.g., “[AV] Samsung Soundbar Q950A”) in the list of speakers on the Mobile device, delete it.
• Repeat steps 1 and 2.
What is the difference between BT READY and BT PAIRING?
• BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
• BT PAIRING : In this mode, you can connect a new device to the Soundbar.
(Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) button on the top of the Soundbar for more
than 5 seconds while the Soundbar is in “BT” mode.)
Notes on Bluetooth connection
• Locate a new device within 1 m to connect via Bluetooth communication.
• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
• The Soundbar automatically turns off after 18 minutes in the Ready state.
• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:
‒ If there is a strong electrical eld around the Soundbar.
‒ If several Bluetooth devices are simultaneously paired with the Soundbar.
‒ If the Bluetooth device is turned off, not in place, or malfunctions.
• Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main
unit - e.g., microwaves, wireless LAN devices, etc.
• The Soundbar supports SBC data (44.1kHz, 48kHz).
• Connect only to a Bluetooth device that supports the A2DP (AV) function.
• You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free) function.
• When connecting the Soundbar to a Bluetooth device, place them as close to each other as possible.
• The farther the Soundbar and Bluetooth device are from each other, the lower the sound quality will become.
The Bluetooth connection may break when the devices are out of the effective range.
• The Bluetooth connection may not function as intended in areas with poor reception.
ENG - 24
• A Bluetooth device may experience noise or malfunction under in the following conditions:
‒ When the body is in contact with the signal transceiver on the Bluetooth device or Soundbar
‒ In corners or when there is an obstacle in proximity, such as a wall or partition, where electrical changes may occur.
‒ When exposed to radio interferences by other products operating on the same frequency ranges, such as medical equipment, microwave
ovens, and wireless LAN devices.
‒ Obstacles such as doors and walls may still impact the sound quality even when the devices are within the effective range.
• Note that your Soundbar cannot be paired with other Bluetooth devices while using the Bluetooth option.
• This wireless device may cause electrical interference during operation.
Disconnecting the Bluetooth device from a Soundbar
You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s user manual.
• The Soundbar will be disconnected.
• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display “BT DISCONNECTED” on the top display.
Disconnecting the Soundbar from the Bluetooth device
Press the (Multi Function) button on the top of the Soundbar or the (Source) button on the remote control to switch the mode from “BT”.
• Disconnecting takes time because the Bluetooth device must receive a response from the Soundbar. (Disconnection time may differ,
depending on the Bluetooth device)
• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display “BT DISCONNECTED” on the top display.
Method 2. Connecting via Wi-Fi (Wireless Network)
To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.
The initial connection
1. Install and launch the SmartThings app from your mobile device (smartphone or tablet).
2. On the app, follow the screen instructions to add the Soundbar.
• The automatic pop-up (the second screenshot below) may not show on some devices.
If the pop-up window does not appear, press “ ” on the Home screen. The Soundbar is added to the app.
Launch App Auto pop-up Add device
SmartThings
App
ENG - 25
Getting Started with Amazon Alexa (Built-in Alexa)
• Amazon Alexa is a service provided by Amazon.
• This function may not be supported depending on the model or geographical area.
• This function only supports some languages, and the supported functions may differ depending on the geographical area.
• For product specication or compatibility, refer to the Samsung website (www.samsung.com).
Using Alexa, you can play music, listen to news, see weather forecasts, and control home appliances.
To use Amazon Alexa, an Amazon account is required to connect the Soundbar over the network.
1. Install the SmartThings app on your mobile device and then launch it.
2. Enter the Alexa account by following the instructions on the app and then log in the service.
“Alexa” OR 3 Sec
Top of the Soundbar
3. Call Alexa or press the (Multi Function) button on the Soundbar for 3 seconds to use the Alexa service.
• Press the (Multi Function) button for 3 seconds to call Alexa. Say with the button pressed to enable voice recognition.
Use voice commands to control the Soundbar
Trigger + Command
Things to try Example of what to say
Volume control
“Alexa, turn up the volume.”
“Alexa, turn down the volume”
Listening to streaming content from Amazon Music “Alexa, play some jazz music”
Playback control
“Alexa, play next song.”
“Alexa, stop the music.”
“Alexa, what is this song?”
Weather information “Alexa, what’s the weather?”
Timer scheduling “Alexa, set a timer for 10 minutes.”
ENG - 26
Getting Started with Alexa on Amazon Product (Works with Alexa)
• This function may not be supported depending on the model or geographical area.
• This function only supports some languages, and the supported functions may differ depending on the geographical area.
• For product specication or compatibility, refer to the Samsung website (www.samsung.com).
• This service is provided by Amazon and can be terminated at any time. Samsung does not assume responsibility for service availability.
• Amazon Alexa app screen is subject to change without prior notice.
Connect and use with an Amazon product (Amazon Echo)
Use an Amazon Echo product to control your Soundbar and enjoy music services provided by Amazon Echo.
To use Amazon Alexa, an Amazon account is required to connect the Soundbar over the network.
1. Install the SmartThings app on your mobile device and then launch it.
2. Enter the Alexa account by following the instructions on the app and then log in the service.
Use voice commands to control the Soundbar
• The Amazon Echo service you can use with your Soundbar is limited to music. Other services provided by Amazon Echo, such as news and
weather, can only be accessed through your Amazon Echo product.
Trigger + Command + Speaker name
* To use voice commands for the Soundbar named “Living room”
Action Voice Command
To set the volume level to 5 “Alexa Set the volume to 5 on Living room”
To increase the volume level “Alexa Volume up on Living room”
To mute the sound “Alexa Mute on Living room”
To listen to a radio station named KISS FM “Alexa Play Kiss FM on Living room”
To play the next song “Alexa Next song on Living room”
To stop the audio “Alexa Stop on Living room”
To turn the audio off “Alexa Turn off on Living room”
ENG - 27
Using the Tap Sound
Tap the Soundbar with your mobile device to play the sound of content on the mobile device through the Soundbar.
• This function may not be supported, depending on the mobile device.
• This function is only compatible with Samsung mobile devices with Android 8.1 or later.
Top of the Soundbar
Mobile device
SmartThings App
1. Turn on the Tap Sound function on your mobile device.
• For details on how to turn on the function, refer to “Setting the Tap Sound function” below.
2. Tap the Soundbar with the mobile device. Select “Start now” in the displayed message window.
A connection is established between the mobile device and Soundbar via Bluetooth.
3. Play the sound of content on the mobile device through the Soundbar.
• This function connects a mobile device to the Soundbar via Bluetooth by detecting vibration that occurs when the device touches the
Soundbar.
• Make sure the mobile device does not tap a sharp corner of the Soundbar. The Soundbar or mobile device may become scratched or
damaged.
• It is recommended that the mobile device be covered with a case. Lightly tap the wide area in the upper portion of the Soundbar, without
using excessive force.
• To use this function, update the SmartThings app to the latest version.
The function may not be supported, depending on the app version.
Setting the Tap Sound function
Use the SmartThings app to turn on the Tap View, Tap Sound function.
1. On the mobile device, run the SmartThings app.
2. Select ( → ) in the SmartThings app screen displayed on the mobile device.
3. Set “Tap View, Tap Sound” to On to allow the function to work when a mobile device moves close to the Soundbar. The function is turned on.
NOTE
• When the mobile device is in power-saving mode, the Tap Sound function does not work.
• The Tap Sound function may not work if there are devices near the Soundbar that cause radio interference such as electric devices. Make sure
devices that may cause radio interference are placed at a sufcient distance away from the Soundbar.
ENG - 28
09 CONNECTING TO APPLE AIRPLAY 2
This feature may not be available in some countries.
Connect and use with an Apple product
• With AirPlay 2, you can control your home’s audio system from your iPhone, iPad, HomePod, or Apple TV.
• This Samsung Soundbar supports AirPlay 2 and requires iOS 11.4 or later.
NOTE
• Conrm that the Soundbar is connected to Wi-Fi. (Refer to Method 2. Connecting via Wi-Fi (Wireless Network))
ENG - 29
10 INSTALLING THE WALL
MOUNT
Installation Precautions
• Install on a vertical wall only.
• Do not install in a place with high temperature or humidity.
• Verify whether the wall is strong enough to support the product’s
weight. If not, reinforce the wall or choose another installation
point.
• Purchase and use the xing screws or anchors appropriate for
the kind of wall you have (plaster board, iron board, wood, etc.). If
possible, x the support screws into wall studs.
• Purchase wall mounting screws according to the type and
thickness of the wall you want to mount the Soundbar on.
‒ Diameter: M5
‒ Length: 35 mm or longer recommended.
• Connect cables from the unit to external devices before you install
the Soundbar on the wall.
• Make sure the unit is turned off and unplugged before you install
it. Otherwise, it may cause an electric shock.
Wallmount Components
Wall Mount Guide
x 2 x 2
(M4 x L10)
Holder-Screw Screw
x 2
Bracket-Wall Mount
1. Place the Wall Mount Guide against the wall surface.
• The Wall Mount Guide must be level.
• If your TV is mounted on the wall, install the Soundbar at least
5 cm below the TV.
5 cm or more
2. Align the Wall Mount Guide’s Centre Line with the centre of your
TV (if you are mounting the Soundbar below your TV), and then x
the Wall Mount Guide to the wall using tape.
• If you are not mounting below a TV, place the Centre Line in the
centre of the installation area.
Centre Line
3. Push a pen tip or sharpened pencil tip through the centre of the
A-TYPE images on each end of the Guide to mark the holes for the
supporting screws, and then remove the Wall Mount Guide.
4. Using an appropriately sized drill bit, drill a hole in the wall at each
marking.
• If the markings do not correspond to the positions of studs,
make sure you insert appropriate anchors or mollies into the
holes before you insert the support screws. If you use anchors
or mollies, make sure the holes you drill are large enough for
the anchors or mollies you use.
5. Push a screw (not supplied) through each Holder-Screw, and then
screw each screw rmly into a support screw hole.
6. Install the 2 Bracket-Wall Mounts in the correct orientation on the
bottom of the Soundbar using 2 Screws.
• When assembling, make sure the hanger part of the Bracket-
Wall Mounts are located behind the rear of the Soundbar.
Rear of Soundbar
Right end of Soundbar
ENG - 30
7. Install the Soundbar with the attached Bracket-Wall Mounts by
hanging the Bracket-Wall Mounts on the Holder-Screws on the
wall.
8. Slide the Soundbar down as shown below so that the Bracket-Wall
Mounts rest securely on the Holder-Screws.
• Insert the Holder-Screws into the wide (bottom) part of the
Bracket-Wall Mounts, and then slide the Bracket-Wall Mounts
down so that the Bracket-Wall Mounts rest securely on the
Holder-Screws.
Installing the Surround Speakers on a
Wall
You can purchase wall mounts separately to install the surround
speakers on a wall.
Wall mounts aren’t sold by Samsung Electronics.
Notes for Wall Mounting the Surround Speakers
• Surround Speaker wall mounts must be able to support more than
8.0 kg.
• Hole size : 1/4 - 20 UNC threaded insert
‒ Standard Screw : 6.35 mm ø,
1.2 7mm Pitch
‒ Length : 18 mm long
‒ Quantity : Left 1 EA / Right 1 EA
L R
• Check the strength of the wall before you install the Wall Mount
Brackets. If the strength is insufcient, make sure to reinforce the
wall before installing the Wall Mount Brackets and the speakers
on the wall.
• Samsung Electronics is not liable for any damage to the product
due to the product being installed inappropriately.
• Take care not to install the speakers sideways or upside down.
11 INSTALLING THE
SOUNDBAR ABOVE A TV
STAND
Component
x 4
Rubber-Foot
To install, attach the Rubber-Feet to the bottom of the Soundbar
before placing it in position above the TV stand. Make sure you attach
the Rubber-Feet so they do not lie outside the edges of the TV stand.
Refer to the gure below.
Rubber-Foot
Place the Soundbar on a TV stand.
Microphone
ENG - 31
As illustrated in the image, align the centre of the Soundbar with the
centre of the TV, carefully place the Soundbar onto the TV stand.
At this time, place the microphone at the front of the stand not to
interfere with voice recognition.
Right end of Soundbar
TV
NOTE
• Make sure the Soundbar is placed on a at and solid surface.
• Insufcient gap from the TV may cause voice recognition and
acoustic problems.
12 SOFTWARE UPDATE
Auto Update
When the Soundbar is connected to the Internet, software updates
automatically occur even when the Soundbar is turned off.
• To use the Auto Update function, the Soundbar must be connected
to the Internet.
The Wi-Fi connection to the Soundbar will be terminated if
the Soundbar’s power cord is disconnected or the power is cut
off. If the power is cut off, when the power comes back on or
you reconnect the power cord, turn on the Soundbar, and then
reconnect it to the Internet.
USB Update
Bottom of the Soundbar
ID SET
HDMI IN 1
HDMI IN 2
POWER
NETWORK
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 2
HDMI 1
ID SET
(WOOFER/REAR)
ID SET
(WOOFER,
REAR)
NETWORK
SERVICE
ID SET
Samsung may offer updates for the Soundbar’s system rmware in
the future.
When an update is available, you can update the Soundbar by
connecting the USB drive that contains the update rmware to the
SERVICE port of the Soundbar.
1. Go to the Samsung website (www.samsung.com) → search for the
model name from the customer support menu option.
• For more information about update, refer to Upgrade Guide.
2. Download the upgrade le (USB type).
3. Unzip the le to create a folder with the le name.
4. Store the created folder in a USB and then connect it to the
Soundbar.
5. Turn on the Soundbar. Then the product is updated within 3
minutes with displaying the message, “UPDATE”.
• During update, do not turn it off or remove the USB.
• If “UPDATE” does not appear on the display window, remove the
power cord from the Soundbar and then reconnect it.
• When the latest version is installed, no update is performed.
• Depending on the USB type, update may not be supported.
ENG - 32
Initialisation
Top of the Soundbar
INIT
With the Soundbar on, press the (Volume) buttons on the body
at the same time for at least 5 seconds. “INIT” appears on the display
and then the Soundbar is initialised.
CAUTION
• All the settings of the Soundbar are initialised. Be sure to
perform this only when initialisation is required.
13 TROUBLESHOOTING
Before seeking assistance, check the following.
Soundbar does not turn on.
• Check whether the power cord of the Soundbar is correctly
inserted into the outlet.
Soundbar works erratically.
• After removing the power cord, insert it again.
• Remote the power cord from the external device and try again.
• If there is no signal, the Soundbar automatically turns off after a
certain period of time. Turn on the power. (See page 9.)
Remote control does not work
• Point the remote directly at the soundbar.
• Replace the batteries with new ones.
Sound is not output from the soundbar.
• The volume of the Soundbar is too low or muted. Adjust the
volume.
• When any external device (STB, Bluetooth device, mobile device,
etc.) is connected, adjust the volume of the external device.
• For sound output of the TV, select Soundbar. (Samsung TV:
Home ( ) → Settings ( ) → Sound → Sound Output → Select
Soundbar)
• The cable connection to the Soundbar may not be loose. Remove
the cable and connect again.
• Remove the power cord completely, reconnect, and turn the
power on.
• Initialise the product and try again. (See page 32.)
Sound is not output from the subwoofer or the rear speakers.
• Check whether the LED indicator on the rear of the Subwoofer
and Surround Speakers are on in blue. Reconnect the Soundbar
and Subwoofer and Surround Speakers if the indicator is blinking
in blue or turned red. (See page 14.)
• You may experience an issue if there is an obstacle between the
Soundbar and Subwoofer. Move devices to an area away from
obstacles.
• Other devices sending radio frequency signals in proximity may
interrupt the connection.
Keep your speaker away from such devices.
• Remove and reconnect the power plug.
In case there is sound jitter, delays, or noise from the Subwoofer
and Surround Speaker
• If there are any objects between the Soundbar and Subwoofer
speaker, this could cause a problem. Please reposition these to a
place without such an object.
• There may be sound jitter or delays when the Subwoofer and
Surround Speaker are far from the Soundbar. Please place them
near the Soundbar.
• There may be sound jitter or delays when the Soundbar is near an
instrument or electrical device that can cause radio interference.
Place the Soundbar far from such devices that can cause radio
interference. (E.g., wireless router)
• Change the TV network connection status from wireless to wired.
ENG - 33
The Subwoofer volume is too low
• The original volume of the content you are playing may be low.
Try adjusting the Subwoofer level. (See page 10.)
• Bring the Subwoofer speaker closer to you.
In case the TV is not connected via HDMI TO TV (eARC/ARC)
• Check whether the HDMI cable is correctly connected to the ARC
terminal. (See page 17.)
• Connection may not be possible due to the connected external
device (set-top box, game machine, etc.). Directly connect the
Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on the CEC on the
TV menu. (Samsung TV: Home ( ) → Settings ( ) → General →
External Device Manager → Anynet+ (HDMI-CEC) ON)
• To connect with eARC, the eARC function in the TV menu should
be set to On. (Samsung TV: Home ( ) → Settings ( ) → Sound
→ Expert Settings → HDMI-eARC Mode (Auto))
There is no sound in when connecting to the TV in HDMI TO TV
(eARC/ARC) mode
• Your device is unable to play the input signal. Change the
TV’s audio output to PCM or Dolby Digital. (For a Samsung TV:
Home ( ) → Settings ( ) → Sound → Expert Settings → Digital
Output Audio Format)
Soundbar will not connect via Bluetooth.
• When connecting a new device, switch to “BT PAIRING” for
connection. (Press the PAIR button on the remote control
or press the (Mic On/Off) button on the body for at least 5
seconds.)
• If the Soundbar is connected to another device, disconnect that
device rst to switch the device.
• Reconnect it after removing the Bluetooth speaker list on the
device to connect. (Samsung TV: Home ( ) → Settings ( ) →
Sound → Sound Output → Bluetooth Speaker List)
• The automatic TV connection may be disabled. While the
Soundbar is in “BT READY”, press and hold the Left button on
the Soundbar remote control for 5 seconds to select ON-TV
CONNECT. If you see OFF-TV CONNECT, press and hold Left
button again for 5 seconds to switch the selection.
• Remove and reconnect the power plug, then try again.
• Initialise the product and try again. (See page 32.)
Sound drops out when connected via Bluetooth.
• Some devices can cause radio interference if they are located too
close to the Soundbar. e. g. microwaves, wireless routers, etc.
• If your device that is connected via Bluetooth moves too far away
from the soundbar, it may cause the sound to drop out. Move the
device closer to the soundbar.
• If a part of your body is in contact with the Bluetooth transceiver
or the product is installed on metal furniture, the sound may drop
out. Check the installation environment and conditions for use.
Soundbar will not connect to Wi-Fi.
• Check whether your wireless router is on.
• Turn off the router, turn it back on, and then try again.
• The soundbar will not connect if the wireless signal is too weak.
Try moving the router closer to the soundbar, or eliminating
any obstacles that are between the soundbar and the router, if
possible.
• If your wireless router is new, you will need to recongure the
speaker’s network settings.
The soundbar does not turn on automatically with the TV.
• When you turn off the Soundbar while watching TV, power
synchronization with the TV is disabled. First turn off the TV.
The AVA function is not available in the following cases.
• The AVA function will not be available using Q-symphony
function.
• The AVA function will not be available when the microphone is
turned off.
The Auto EQ tuning process failed.
• Tuning process may fail if there is a sound output from the
Soundbar or any external noise during the tuning process.
Proceed the tuning process in a quiet environment.
• Do not manipulate the Soundbar during the tuning process.
ENG - 34
14 LICENCE
Dolby, Dolby Atmos, and the double-D symbol are registered
trademarks of Dolby Laboratories Licensing Corporation.
Manufactured under license from Dolby Laboratories. Condential
unpublished works. Copyright © 2012-2020 Dolby Laboratories. All
rights reserved.
For DTS patents, see http://patents.dts.com. Manufactured under
license from DTS, Inc. (for companies headquartered in the U.S./
Japan/Taiwan) or under license from DTS Licensing Limited
(for all other companies). DTS, DTS:X Pro, DTS:X, and the DTS:X
logo are registered trademarks or trademarks of DTS, Inc. in the
United States and other countries. © 2020 DTS, Inc. ALL RIGHTS
RESERVED.
The terms HDMI and HDMI High-Denition Multimedia Interface,
and the HDMI Logo are trademarks or registered trademarks of
HDMI Licensing Administrator, Inc. in the United States and other
countries.
• Use your phone, tablet or computer as a remote control for
Spotify. Go to spotify.com/connect to learn how
• The Spotify Software is subject to third party licenses found
here: https://www.spotify.com/connect/third-party-licenses.
• Apple, AirPlay, iPhone, iPad, HomePod, and Apple TV are
trademarks of Apple Inc., registered in the U.S. and other
countries.
• Use of the Works with Apple badge means that an accessory
has been designed to work specically with the technology
identied in the badge and has been certied by the developer
to meet Apple performance standards.
15 OPEN SOURCE LICENCE
NOTICE
To send inquiries and requests for questions regarding open sources,
contact Samsung Open Source (http://opensource.samsung.com)
16 IMPORTANT NOTES
ABOUT SERVICE
• Figures and illustrations in this User Manual are provided for
reference only and may differ from actual product appearance.
• An administration fee may be charged if either
(a) an engineer is called out at your request and there is no defect
with the product (i.e. where the user manual has not been read).
(b) you bring the unit to a repair centre and there is no defect with
the product (i.e. where the user manual has not been read).
• You will be informed of the administration fee amount before a
technician visits.
ENG - 35
17 SPECIFICATIONS AND GUIDE
Specications
Model Name HW-Q950A
Weight 7.1 kg
Dimensions (W x H x D) 1232.0 x 69.5 x 138.0 mm
Operating Temperature Range +5°C to +35°C
Operating Humidity Range 10 % ~ 75 %
AMPLIFIER
Rated Output power ((18 W x 6) +(10 W x 3) + (18 W x 6)) + 160 W + (35 W x 6)
Supported play formats Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD / Dolby ATMOS
DTS 5.1ch / DTS HD / DTS-HD Master Audio / DTS:X / LPCM 8Ch
WIRELESS DEVICE OUTPUT POWER
Wi-Fi max transmitter power
100mW at 2.4GHz – 2.4835GHz, 200mW at 5.15GHz – 5.25GHz,
100mW at 5.25GHz – 5.35GHz & 5.47GHz – 5.725GHz
WIRELESS DEVICE OUTPUT POWER
BT max transmitter power 100mW at 2.4GHz – 2.4835GHz
WIRELESS DEVICE OUTPUT POWER
SRD max transmitter power 25mW at 5.775GHz – 5.875GHz
Subwoofer Name PS-WA95B
Weight 9.8 kg
Dimensions (W x H x D) 210.0 x 403.0 x 403.0 mm
AMPLIFIER
Rated Output power 160 W
WIRELESS DEVICE OUTPUT POWER
SRD max transmitter power 25mW at 5.775GHz – 5.875GHz
Wireless Surround Speaker SET Name PS-RA95BB-1, PS-RA95BB-2
Weight 1.8 kg
Dimensions (W x H x D) 125.0 x 203.0 x 141.0 mm
AMPLIFIER
Rated Output power 35 W x 6
WIRELESS DEVICE OUTPUT POWER
SRD max transmitter power 25mW at 5.775GHz – 5.875GHz
NOTE
• Samsung Electronics Co., Ltd reserves the right to change the specications without notice.
• Weight and dimensions are approximate.
Precaution : The Soundbar will restart automatically if you turn on/turn off Wi-Fi.
Overall Standby Power Consumption (W) 7.0 W
Wi-Fi
Port deactivation method
Press the ID SET button on the bottom panel of the Soundbar for 30 seconds to turn
Wi-Fi On / Off.
Bluetooth
Port deactivation method
Press the NETWORK button on the bottom panel of the Soundbar for 30 seconds to turn
Bluetooth On / Off.
ENG - 36
• Hereby, Samsung declares that this radio equipment is in compliance with Directive 2014/53/EU and the relevant UK statutory requirements.
The full text of the declaration of conformity is available at the following internet address:
http://www.samsung.com go to Support and enter the model name.
This equipment may be operated in all EU countries and in the UK.
The 5GHz WLAN(Wi-Fi or SRD) function of this equipment may only be operated indoors.
[Correct disposal of batteries in this product]
(Applicable in countries with separate collection systems)
This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household
waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium
or lead above the reference levels in EC Directive 2006/66.
If batteries are not properly disposed of, these substances can cause harm to human health or the environment.
To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle them through
your local, free battery return system.
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB
cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment
or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to
promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local government ofce, for details of where
and how they can take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic
accessories should not be mixed with other commercial wastes for disposal.
For information on Samsung’s environmental commitments and product specic regulatory obligations e.g. REACH, WEEE, Batteries, visit:
www.samsung.com/uk/aboutsamsung/sustainability/environment/our-commitment/data/
This Samsung product is warranted for the period of twelve (12)
months from the original date of purchase, against defective
materials and workmanship. In the event that warranty service is
required, you should return the product to the retailer from whom
it was purchased. However, Samsung Authorised Dealers and
Authorised Service Centres in other EC Countries will comply with the
warranty on the terms issued to purchasers in the country concerned.
In case of difculty, details of our Authorised Service Centres are
available from:
Samsung Electronics U.K. Ltd
Samsung Customer Support Centre
Selectapost 38, Shefeld, S97 3FJ
United Kingdom
United Kingdom
Tel : 0333 000 0333
www.samsung.com/uk/support
EIRE
Tel : 0818 717100
www.samsung.com/ie/support
■ WARRANTY CONDITIONS
1. The warranty is only valid if, when warranty service is required, the
warranty card is fully and properly completed and is presented
with the original invoice or sales slip or conrmation, and the
serial number on the product has not been defaced.
2. Samsung’s obligations are limited to the repair or, at its discretion,
replacement of the product or the defective part. Repaired
or replaced products may include new and or refurbished
components and equipment.
3. Warranty repairs must be carried out by Authorised Samsung
Dealers or Authorised Service Centres. No re-imbursement will be
made for repairs carried out by non Samsung Dealers and, any such
repair work and damage to the products caused by such repair
work will not be covered by this warranty.
4. This product is not considered to be defective in materials nor
workmanship by reason that it requires adaptation in order to
conform to national or local technical or safety standards in force
in any Country other than the one for which the product was
originally designed and manufactured. This warranty will not cover,
and no re-imbursement will be made for such adaptation nor any
damage which may result.
5. This warranty covers none of the following:
a) Periodic check ups, maintenance and repair or replacement of
parts due to normal wear and tear.
b) Cost relating to transport, removal or installation of the product.
c) Misuse, including the failure to use this product for its normal
purposes or incorrect installation.
d) Damage caused by Lightning, Water, Fire, Acts of God, War,
Public Disturbances, incorrect mains voltage, improper
ventilation or any other cause beyond the control of Samsung.
6. This warranty is valid for any person who legally acquired
possession of the product during the warranty period.
7. The consumers’ statutory rights in any applicable national
legislation whether against the retailer arising from the purchase
contract or otherwise are not affected by this warranty. Unless
there is national legislation to the contrary, the rights under
this warranty are the consumers’ sole rights and Samsung, its
subsidiaries and distributors shall not be liable for indirect or
consequential loss or any damage to disc based media, removable
memory or any other related equipment or material.
8. Samsung shall honour warranties for all EU specication products
purchased by a consumer within the following European countries
listed.
‒ UK, Republic of Ireland, Germany, France, Italy, Malta, Spain,
Portugal, The Netherlands, Belgium, Luxembourg, Denmark,
Sweden, Finland, Poland, Hungary, Czech Republic, Slovakia,
Austria, Slovenia, Croatia, Estonia, Latvia, Lithuania, Greece,
Cyprus, Romania, Bulgaria, Switzerland, Norway, Lichtenstein
and Iceland.
SAMSUNG ELECTRONICS (U.K.) LTD.
-2-
UNITED KINGDOM
EIRE
This Samsung product is warranted for the period of twelve (12) months from the origi-
nal date of purchase, against defective materials and workmanship. In the event that
warranty service is required, you should return the product to the retailer from whom it
was purchased. However, Samsung Authorised Dealers and Authorised Service Centres
in other EC Countries will comply with the warranty on the terms issued to purchasers in
the country concerned. In case of difficulty, details of our Authorised Service Centres are
available from:
Samsung Electronics U.K. Ltd. Customer Care CentrePO Box 479
GATESHEAD NE9 9BJ United Kingdom
United Kingdom
Tel : 0330 SAMSUNG (7267864)
Fax: 03307260001
www.samsung.com
Eire
Tel : 0818 717100
Fax: +44 117 915 6736
www.samsung.com
■WARRANTY CONDITIONS
1.
The warranty is only valid if, when warranty service is required, the warranty card is fully
and properly completed and is presented with the original invoice or sales slip or confir-
mation, and the serial number on the product has not been defaced.
2.
Samsung’s obligations are limited to the repair or, at its discretion, replacement of
the product or the defective part.
3. Warranty repairs must be carried out by Authorised Samsung Dealers or
Authorised Service Centres. No re-imbursement will be made for repairs carried
out by non Samsung Dealers and, any such repair work and damage to the prod-
ucts caused by such repair work will not be covered by this warranty.
4.
This product is not considered to be defective in materials nor workmanship by
reason that it requires adaptation in order to conform to national or local technical
or safety standards in force in any Country other than the one for which the product
was originally designed and manufactured. This warranty will not cover, and no re-
imbursement will be made for such adaptation nor any damage which may result.
5. This warranty covers none of the following:
a) Periodic check ups, maintenance and repair or replacement of parts due to
normal wear and tear.
b)
Cost relating to transport, removal or installation of the product.
c)
Misuse, including the faiure to use this product for its normal
purposes or incorrect installation.
d)
Damage caused by Lightning, Water, Fire, Acts of God, War, Public
Disturbances, incorrect mains voltage, improper ventilation or any other cause
beyond the control of Samsung.
6. This warranty is valid for any person who legally acquired
possession of the product during the warranty period.
7.
The consumers statutory rights in any applicable national legislation
whether against
the retailer arising from the purchase contract or otherwise are not affected by this
warranty. Unless there is national legislation to the contrary, the rights under this
warranty are the
consumers sole rights and Samsung, its subsidiaries and distribu-
tors shall not be liable for indirect or consequential loss or any damage to records,
compact discs, videos or audio taper or any other related equipment or material
.
SAMSUNG ELECTRONICS (U.K.) LTD.
-2-
UNITED KINGDOM
EIRE
This Samsung product is warranted for the period of twelve (12) months from the origi-
nal date of purchase, against defective materials and workmanship. In the event that
warranty service is required, you should return the product to the retailer from whom it
was purchased. However, Samsung Authorised Dealers and Authorised Service Centres
in other EC Countries will comply with the warranty on the terms issued to purchasers in
the country concerned. In case of difficulty, details of our Authorised Service Centres are
available from:
Samsung Electronics U.K. Ltd. Customer Care CentrePO Box 479
GATESHEAD NE9 9BJ United Kingdom
United Kingdom
Tel : 0330 SAMSUNG (7267864)
Fax: 03307260001
www.samsung.com
Eire
Tel : 0818 717100
Fax: +44 117 915 6736
www.samsung.com
■WARRANTY CONDITIONS
1.
The warranty is only valid if, when warranty service is required, the warranty card is fully
and properly completed and is presented with the original invoice or sales slip or confir-
mation, and the serial number on the product has not been defaced.
2.
Samsung’s obligations are limited to the repair or, at its discretion, replacement of
the product or the defective part.
3. Warranty repairs must be carried out by Authorised Samsung Dealers or
Authorised Service Centres. No re-imbursement will be made for repairs carried
out by non Samsung Dealers and, any such repair work and damage to the prod-
ucts caused by such repair work will not be covered by this warranty.
4.
This product is not considered to be defective in materials nor workmanship by
reason that it requires adaptation in order to conform to national or local technical
or safety standards in force in any Country other than the one for which the product
was originally designed and manufactured. This warranty will not cover, and no re-
imbursement will be made for such adaptation nor any damage which may result.
5. This warranty covers none of the following:
a) Periodic check ups, maintenance and repair or replacement of parts due to
normal wear and tear.
b)
Cost relating to transport, removal or installation of the product.
c)
Misuse, including the faiure to use this product for its normal
purposes or incorrect installation.
d)
Damage caused by Lightning, Water, Fire, Acts of God, War, Public
Disturbances, incorrect mains voltage, improper ventilation or any other cause
beyond the control of Samsung.
6. This warranty is valid for any person who legally acquired
possession of the product during the warranty period.
7.
The consumers statutory rights in any applicable national legislation
whether against
the retailer arising from the purchase contract or otherwise are not affected by this
warranty. Unless there is national legislation to the contrary, the rights under this
warranty are the
consumers sole rights and Samsung, its subsidiaries and distribu-
tors shall not be liable for indirect or consequential loss or any damage to records,
compact discs, videos or audio taper or any other related equipment or material
.
SAMSUNG ELECTRONICS (U.K.) LTD.
-2-
UNITED KINGDOM
EIRE
This Samsung product is warranted for the period of twelve (12) months from the origi-
nal date of purchase, against defective materials and workmanship. In the event that
warranty service is required, you should return the product to the retailer from whom it
was purchased. However, Samsung Authorised Dealers and Authorised Service Centres
in other EC Countries will comply with the warranty on the terms issued to purchasers in
the country concerned. In case of difficulty, details of our Authorised Service Centres are
available from:
Samsung Electronics U.K. Ltd. Customer Care CentrePO Box 479
GATESHEAD NE9 9BJ United Kingdom
United Kingdom
Tel : 0330 SAMSUNG (7267864)
Fax: 03307260001
www.samsung.com
Eire
Tel : 0818 717100
Fax: +44 117 915 6736
www.samsung.com
■WARRANTY CONDITIONS
1.
The warranty is only valid if, when warranty service is required, the warranty card is fully
and properly completed and is presented with the original invoice or sales slip or confir-
mation, and the serial number on the product has not been defaced.
2.
Samsung’s obligations are limited to the repair or, at its discretion, replacement of
the product or the defective part.
3. Warranty repairs must be carried out by Authorised Samsung Dealers or
Authorised Service Centres. No re-imbursement will be made for repairs carried
out by non Samsung Dealers and, any such repair work and damage to the prod-
ucts caused by such repair work will not be covered by this warranty.
4.
This product is not considered to be defective in materials nor workmanship by
reason that it requires adaptation in order to conform to national or local technical
or safety standards in force in any Country other than the one for which the product
was originally designed and manufactured. This warranty will not cover, and no re-
imbursement will be made for such adaptation nor any damage which may result.
5. This warranty covers none of the following:
a) Periodic check ups, maintenance and repair or replacement of parts due to
normal wear and tear.
b)
Cost relating to transport, removal or installation of the product.
c)
Misuse, including the faiure to use this product for its normal
purposes or incorrect installation.
d)
Damage caused by Lightning, Water, Fire, Acts of God, War, Public
Disturbances, incorrect mains voltage, improper ventilation or any other cause
beyond the control of Samsung.
6. This warranty is valid for any person who legally acquired
possession of the product during the warranty period.
7.
The consumers statutory rights in any applicable national legislation
whether against
the retailer arising from the purchase contract or otherwise are not affected by this
warranty. Unless there is national legislation to the contrary, the rights under this
warranty are the
consumers sole rights and Samsung, its subsidiaries and distribu-
tors shall not be liable for indirect or consequential loss or any damage to records,
compact discs, videos or audio taper or any other related equipment or material
.
SAMSUNG ELECTRONICS (U.K.) LTD.
© 2021 Samsung Electronics Co., Ltd. All rights reserved.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care Centre.
Country Samsung Service Centre
Web Site
UK 0333 000 0333 www.samsung.com/uk/support
IRELAND (EIRE) 0818 717100 www.samsung.com/ie/support
GERMANY 06196 77 555 77 www.samsung.com/de/support
FRANCE 01 48 63 00 00 www.samsung.com/fr/support
ITALIA 800-SAMSUNG (800.7267864) www.samsung.com/it/support
SPAIN 91 175 00 15 www.samsung.com/es/support
PORTUGAL 808 207 267 www.samsung.com/pt/support
LUXEMBURG 261 03 710 www.samsung.com/be_fr/support
NETHERLANDS 088 90 90 100 www.samsung.com/nl/support
BELGIUM 02-201-24-18 www.samsung.com/be/support (Dutch)
www.samsung.com/be_fr/support (French)
NORWAY 21629099 www.samsung.com/no/support
DENMARK 707 019 70 www.samsung.com/dk/support
FINLAND 030-6227 515 www.samsung.com//support
SWEDEN 0771 726 786 www.samsung.com/se/support
POLAND 801-172-678* lub +48 22 607-93-33*
* (opłata według taryfy operatora) http://www.samsung.com/pl/support/
HUNGARY 0680SAMSUNG (0680-726-7864) www.samsung.com/hu/support
AUSTRIA 0800 72 67 864 (0800-SAMSUNG) www.samsung.com/at/support
SWITZERLAND 0800 726 786 www.samsung.com/ch/support (German)
www.samsung.com/ch_fr/support (French)
CZECH 800 - SAMSUNG
(800-726786) www.samsung.com/cz/support
SLOVAKIA 0800 - SAMSUNG
(0800-726 786) www.samsung.com/sk/support
CROATIA 072 726 786 www.samsung.com/hr/support
BOSNIA 055 233 999 www.samsung.com/ba/support
North Macedonia 023 207 777 www.samsung.com/mk/support
MONTENEGRO 020 405 888 www.samsung.com/support
SLOVENIA 080 697 267 (brezplačna številka) www.samsung.com/si/support
SERBIA 011 321 6899 www.samsung.com/rs/support
Kosovo 0800 10 10 1 www.samsung.com/support
ALBANIA 045 620 202 www.samsung.com/al/support
BULGARIA
0800 111 31 - Безплатен за всички оператори
*3000 - Цена на един градски разговор или според
тарифата на мобилният оператор
09:00 до 18:00 - Понеделник до Петък
www.samsung.com/bg/support
ROMANIA 0800872678 - Apel gratuit
*8000 - Apel tarifat în reţea www.samsung.com/ro/support
CYPRUS 8009 4000 only from landline, toll free
www.samsung.com/gr/support
GREECE 80111-SAMSUNG (80111 726 7864) only from land line
(+30) 210 6897691 from mobile and land line
LITHUANIA 8-800-77777 www.samsung.com/lt/support
LATVIA 8000-7267 www.samsung.com/lv/support
ESTONIA 800-7267 www.samsung.com/ee/support