Samsung LC32H711QENXZA User Manual
Displayed below is the user manual for LC32H711QENXZA by Samsung which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
User Manual
C*H71*
The color and the appearance may differ depending on the product, and the specifications are subject to change without
prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung Electronics
Samsung Electronics owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.
Trademarks other than that of Samsung Electronics are owned by their respective owners.
•An administration fee may be charged if either
‒(a) an engineer is called out at your request and there is no defect in the product
(i.e. where you have failed to read this user manual).
‒(b) you bring the unit to a repair center and there is no defect in the product
(i.e. where you have failed to read this user manual).
•The amount of such administration charge will be advised to you before any work or home visit is carried out.
2
Table of contents
Before Using the Product
Securing the Installation Space 4
Precautions for storage 4
Safety Precautions 4
Symbols 4
Cleaning 5
Electricity and Safety 5
Installation 6
Operation 7
Preparations
Parts 10
Control Panel 10
Direct Key guide 11
Function Key Guide 12
Changing Brightness, Contrast and Sharpness
settings 13
Reverse Side 14
Adjusting the Product Tilt 14
Anti-theft Lock 15
Precautions for moving the monitor 15
Installation 16
Attaching the Stand 16
Removing the Stand 17
Connecting and Using a Source Device
Read below before installing the monitor. 18
Connecting and Using a PC 18
Connection Using the HDMI (+DC JACK) Cable 18
Connection Using the DP-MINI DP Cable 19
Connecting the Power 19
Tidying Up the Connected Cables 20
Correct posture to use the product 22
Driver Installation 22
Setting Optimum Resolution 22
Screen Setup
SAMSUNG MAGIC Bright 23
Brightness 24
Contrast 24
Sharpness 24
Color 24
SAMSUNG MAGIC Upscale 25
HDMI Black Level 25
Eye Saver Mode 25
Game Mode 25
Response Time 25
Picture Size 26
Screen Adjustment 26
Adjusting OSD (On Screen
Display) settings
Transparency 27
Position 27
Language 27
Display Time 27
3
Table of contents
Setup and Reset
FreeSync 28
Eco Saving Plus 30
Off Timer 30
PC/AV Mode 30
DisplayPort Ver. 30
Source Detection 30
Key Repeat Time 31
Power LED On 31
Reset All 31
Information 31
Installing the Software
Easy Setting Box 32
Restrictions and Problems with the Installation 32
System Requirements 32
Troubleshooting Guide
Requirements Before Contacting Samsung
Customer Service Center 33
Testing the Product 33
Checking the Resolution and Frequency 33
Check the following. 33
Q & A 35
Specifications
General 36
Standard Signal Mode Table 37
Appendix
Responsibility for the Pay Service
(Cost to Customers) 39
Not a product defect 39
A Product damage caused by customer's fault 39
Others 39
4
Securing the Installation Space
Ensure some space around the product for ventilation. An internal temperature rise may cause fire and
damage the product. Be sure to allow the amount of space as shown below or greater when installing
the product.
―The exterior may differ depending on the product.
10 cm (3.93 Inches) 10 cm (3.93 Inches)
10 cm
(3.93 Inches) 10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
Precautions for storage
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used
nearby.
―Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product
(Service fee will be charged.)
Do not press the monitor screen with hands or other objects. There is a risk of damaging the screen.
Safety Precautions
Caution RISK OF ELECTRIC SHOCK DO NOT OPEN
Caution : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE
COVER. (OR BACK)
THERE ARE NO USER SERVICEABLE PARTS INSIDE.
REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage is present inside.
It is dangerous to make any kind of contact with any internal part of
this product.
This symbol alerts you that important literature concerning operation
and maintenance has been included with this product.
Symbols
Warning A serious or fatal injury may result if instructions are not followed.
Caution Personal injury or damage to properties may result if instructions are
not followed.
Before Using the Product
Chapter 01
5
Cleaning
―Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.
―Take the following steps when cleaning.
1
Power off the product and computer.
2
Disconnect the power cord from the product.
―Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric
shock may result.
3
Wipe the monitor with a clean, soft and dry cloth.
‒Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the monitor.
‒Do not spray water or detergent directly on the product.
4
Wet a soft and dry cloth in water and wring thoroughly to clean the exterior of the product.
5
Connect the power cord to the product when cleaning is finished.
6
Power on the product and computer.
Electricity and Safety
Warning
•Do not use a damaged power cord or plug, or a loose power socket.
•Do not use multiple products with a single power socket.
•Do not touch the power plug with wet hands.
•Insert the power plug all the way in so it is not loose.
•Connect the power plug to a grounded power socket (type 1 insulated devices only).
•Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy
object.
•Do not place the power cord or product near heat sources.
•Clean any dust around the pins of the power plug or the power socket with a dry cloth.
Caution
•Do not disconnect the power cord while the product is being used.
•Only use the power cord provided with your product by Samsung. Do not use the power cord with
other products.
•Keep the power socket where the power cord is connected unobstructed.
‒The power cord must be disconnected to cut off power to the product when an issue occurs.
•Hold the plug when disconnecting the power cord from the power socket.
6
Warning
•DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT
INSTALL THE PRODUCT NEAR HEAT SOURCES.
•Do not install the product in poorly ventilated spaces such as a bookcase or closet.
•Install the product at least 10cm away from the wall to allow ventilation.
•Keep the plastic packaging out of the reach of children.
‒Children may suffocate.
•Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)
‒The product may fall and become damaged and/or cause an injury.
‒Using the product in an area with excess vibration may damage the product or cause a fire.
•Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or
smoke.
•Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
‒The product lifespan may be reduced or a fire may result.
•Do not install the product within the reach of young children.
‒The product may fall and injure children.
•Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil
pollution. And do not install or use the product in the kitchen or near the kitchen stove.
Caution
•Do not drop the product while moving.
•Do not set down the product on its front.
•When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of
the product is not protruding.
‒The product may fall and become damaged and/or cause an injury.
‒Install the product only on cabinets or shelves of the right size.
•Set down the product gently.
‒Product failure or personal injury may result.
•Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical
substances, extreme temperatures or a significant presence of moisture, or a place where
the product will operate continuously for an extended period of time) may seriously affect its
performance.
‒Be sure to consult Samsung Customer Service Center if you want to install the product at such a
place.
Installation
7
Warning
•There is a high voltage inside the product. Never disassemble, repair or modify the product
yourself.
‒Contact Samsung Customer Service Center for repairs.
•To move the product, first disconnect all the cables from it, including the power cable.
•If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord
immediately and contact Samsung Customer Service Center.
•Do not let children hang from the product or climb on top of it.
‒Children may become injured or seriously harmed.
•If the product is dropped or the outer case is damaged, turn off the power and disconnect the
power cord. Then contact Samsung Customer Service Center.
‒Continued use can result in a fire or electric shock.
•Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
‒The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a
serious injury.
•During a lightning or thunderstorm, power off the product and remove the power cable.
•Do not drop objects on the product or apply impact.
•Do not move the product by pulling the power cord or any cable.
•If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately.
•Do not lift or move the product by pulling the power cord or any cable.
•Do not use or keep combustible spray or an inflammable substance near the product.
•Ensure the vents are not blocked by tablecloths or curtains.
‒An increased internal temperature may cause a fire.
•Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,
matches, etc) into the product (via the vent or input/output ports, etc).
‒Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Center.
•Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the
product.
‒Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Center.
Operation
8
Caution
•Leaving the screen fixed on a stationary image for an extended period of time may cause
afterimage burn-in or defective pixels.
‒Activate power-saving mode or a moving-picture screen saver if you will not be using the
product for an extended period of time.
•Disconnect the power cord from the power socket if you do not plan on using the product for an
extended period of time (vacation, etc).
‒Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
•Use the product at the recommended resolution and frequency.
‒Your eyesight may deteriorate.
•Do not put AC/DC adapters together.
•Remove the plastic bag from the AC/DC adapter before you use it.
•Do not let water enter the AC/DC adapter device or get the device wet.
‒An electric shock or fire may result.
‒Avoid using the product outdoors where it can be exposed to rain or snow.
‒Be careful not to get the AC/DC adapter wet when you wash the floor.
•Do not put the AC/DC adapter near to any heating apparatus.
‒Otherwise, a fire may result.
•Keep the AC/DC adapter in a well-ventilated area.
•If you place the AC/DC power adapter so that it is hanging with the cord input facing upwards,
water or other foreign substances could enter the Adapter and cause the Adapter to malfunction.
Make sure to rest the AC/DC power adapter flat on a table or the floor.
•Insert the power plug into the AC/DC adapter until a click sound is heard.
•Do not insert only the power plug into the power outlet.
•Do not use an AC/DC adapter other than the provided one.
‒It may cause electric shock or fire.
•Do not insert the AC/DC adapter into the power outlet on the ceiling.
‒It may cause electric shock or fire.
•Rotate the power plug not to exceed the range (0 to 90°) on the AC/DC adapter.
‒It may cause electric shock or fire.
•Never diassemble the power plug after being assembled. (It cannot be separated after assembly.)
•Never use the provided power plug for other devices.
•When removing the AC/DC adapter from the power outlet, hold the body of AC/DC adapter and pull
it up.
‒It may cause electric shock or fire.
•Do not drop any objects or apply shock on the AC/DC adapter.
‒It may cause electric shock or fire.
•Use the AC/DC adapter after removing its plastic cover.
‒Otherwise, this may result fire.
9
•Do not hold the product upside-down or move it by holding the stand.
‒The product may fall and become damaged or cause an injury.
•Looking at the screen too close for an extended period of time can deteriorate your eyesight.
•Do not use humidifiers or stoves around the product.
•Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.
•Do not touch the screen when the product has been turned on for an extended period of time as it
will become hot.
•Store small accessories out of the reach of children.
•Exercise caution when adjusting the product angle or stand height.
‒Your hand or finger may get stuck and injured.
‒Tilting the product at an excessive angle may cause the product to fall and an injury may result.
•Do not place heavy objects on the product.
‒Product failure or personal injury may result.
10
Preparations
Chapter 02
Parts
Control Panel
―The color and shape of parts may differ from what is shown. Specifications are subject to change
without notice to improve quality.
Function Key Guide
JOG Button
UP(REAR)
PRESS(ENTER)
LEFT
Return
Power LED
DOWN(FRONT)
RIGHT
Icons Description
JOG Button
Multi directional button that helps navigate.
―JOG button is located in the bottom of the screen center, and has
5 directions as UP/DOWN/LEFT/RIGHT/PRESS(ENTER).
Power LED
This LED is power status indicator and works as
•Power On (Power button): Off
•Power saving mode: Blinking
•Power Off (Power button): On
―When the product turns off, the power LED turns on so that you
can find the JOG button easily. If the product is in the Power
saving mode or Power Off mode in a dark place, the light from
the power LED may be reflected by the stand at the bottom of the
product.
―The power Indicator operation can be swapped by changing in
the menu. (System Power LED On) Actual models because of
functional variation maybe haven’t this function.
―The default setting for the Power LED On function is Stand-by.
To set
the Power LED On function to Working for reducing eye fatigue
induced by the light from the power LED, take the following steps:
System Power LED On Working (The LED turns on
when the power turns on and turns off when the power turns off.)
Function Key Guide
Press the JOG button when the screen is turned on. The Function
Key Guide will appear. To access the onscreen menu when the
guide is displayed, press the corresponding direction button
again.
―Function Key Guide may vary depending on the function or
product model. Please refer to the actual product.
11
HDMI / DisplayPort mode
Brightness
Features
Eye Saver Mode Off
―HDMI / DisplayPort mode option
• : Adjust Brightness, Contrast, Sharpness.
• : Display Function Key Guide.
Direct Key guide
―The shortcut button screen (OSD menu) shown below is displayed only when the monitor screen is turned on, the computer resolution changes, or the input source changes.
―The function buttons page shows if Eye Saver Mode is enabled.
: On
: Off
12
Function Key Guide
―To enter the main menu or to use other items, press the JOG button to display the Function Key Guide. You can exit by pressing the JOG button again.
Return
UP/DOWN/LEFT/RIGHT: Move to the item you want. The description for each item will appear when the focus changes.
PRESS(ENTER): The selected item will be applied.
Icons Description
Selects to change the input signal by moving the JOG button in the Function Key Guide screen. A message will appear on the top left corner of the screen if the input signal has
been changed.
Selects by moving the JOG button in the function key guide screen.
The OSD (On Screen Display) of your Monitor’s feature appears.
OSD control lock: Maintain the current settings, or lock the OSD control to prevent unintended changes to settings.
Enable/Disable: To lock/unlock the OSD control, press the LEFT button for 10 seconds when the main menu displayed.
―If the OSD control is locked, Brightness and Contrast can be adjusted. Eye Saver Mode is available.
System FreeSync, Power LED On is available. Information can be viewed.
Selects by moving the JOG button in the function key guide screen.
Press to enable or disable Eye Saver Mode.
The items below are not available if the Eye Saver Mode function is enable.
•Picture Bright, Brightness, Color, Game Mode
•System Eco Saving Plus
Selects to turn the Monitor off by moving the JOG button in the function key guide screen.
―Actual models because of functional variation, Function key guide options will be different.
13
When the monitor displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for
control source and power could be used as below.
JOG Button Power saving/Non-signal mode
UP
Source Change
Down
PRESS(ENTER) for 2 seconds
Power Off
When the monitor displays the Main menu the JOG Button could be used as below.
JOG Button Action
UP/DOWN
Move the option
LEFT
Exit the Main menu.
Close Sublist without saving value.
Value decreases in the slider.
RIGHT
Move to next depth.
Value increases in the slider.
PRESS(ENTER)
Move to next depth.
Save the value and close Sublist.
Changing Brightness, Contrast and Sharpness settings
You can adjust Brightness, Contrast or Sharpness by moving the JOG button UP/DOWN/LEFT/RIGHT, if
no OSD menu is displayed.
Brightness
Contrast
Sharpness
100
―The displayed image may differ depending on the model.
Brightness
―This menu is not available when Bright is set to Dynamic Contrast mode.
―This menu is not available when Eco Saving Plus is enabled.
―This menu is not available when Eye Saver Mode is enabled.
Contrast
―This menu is not available when Bright is in Cinema or Dynamic Contrast mode.
―This menu is not available when Game Mode is enabled.
Sharpness
―This menu is not available when Bright is in Cinema or Dynamic Contrast mode.
―This menu is not available when Upscale is in Mode1 or Mode2 mode.
―This menu is not available when Game Mode is enabled.
14
Reverse Side
―The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
Port Description
DC 19V
Connects to the AC/DC adapter using an HDMI (+DC JACK) cable.
Connects to a PC using a DP-MINI DP cable.
Connects to a source device using an HDMI (+DC JACK) cable.
Adjusting the Product Tilt
―The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
-2.0° (±2.0°) ~ 15.0° (±2.0°)
• You can adjust the product tilt.
•Hold the lower part of the product and adjust the tilt carefully.
15
Anti-theft Lock
―An anti-theft lock allows you to use the product securely even in public places.
―The locking device shape and locking method depend on the manufacturer. Refer to the user guide
provided with your anti-theft locking device for details.
To lock an anti-theft locking device:
1
Fix the cable of your anti-theft locking device to a heavy object such as a desk.
2
Put one end of the cable through the loop on the other end.
3
Insert the locking device into the anti-theft lock slot at the back of the product.
4
Lock the locking device.
‒An anti-theft locking device can be purchased separately.
‒Refer to the user guide provided with your anti-theft locking device for details.
‒Anti-theft locking devices can be purchased at electronics retailers or online.
Precautions for moving the monitor
•Do not directly apply pressure on the screen.
•Do not hold the screen when moving the monitor.
•Hold the lower part of the monitor when moving it.
16
Installation
Attaching the Stand
―Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards.
: The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it.
123
4
Place the stand neck on the monitor as shown in
the figure. Align the hollow circle on the stand neck
with the solid circle on the monitor, and then rotate
the stand neck clockwise until the solid circle on
the stand neck is aligned with that on the monitor.
Connect the cables. Cover the COVER-REAR SUB. Lift the stand neck.
5
Insert the stand base into the stand neck in the
direction as shown in the figure.
- Caution
Do not press down on the monitor. There is a risk of
damaging the monitor.
17
Removing the Stand
―Before removing the stand from the monitor, place the monitor on a flat and stable surface with the screen facing down.
: The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it.
1
23
2-3 cm
4
Remove the stand base from the stand neck. Lift the stand neck. Disassemble and remove the COVER-REAR SUB. Disconnect the cables.
56
Push a thin stick into the stand eject hole and
rotate the stand neck counterclockwise, as shown
in the figure.
Lift and remove the stand. - Caution
Do not press down on the monitor. There is a risk of
damaging the monitor.
18
Connecting and Using a Source Device
Chapter 03
Read below before installing the monitor.
1
Check the shapes of both ends of the cables that came with the monitor, and check the shapes and
positions of the matching ports on the monitor and external devices.
2
Before connecting signal cables, disconnect the power cables for the monitor and external devices
from the power outlet to prevent device damage from a short circuit or overcurrent.
3
After connecting all signal cables, connect the power cables for the monitor and external devices
to the power outlet.
4
Read the user manual to familiarize yourself with the monitor functions, precautions, and proper
use, before using the installed monitor.
Connecting and Using a PC
Select a connection method suitable for your PC.
―Connecting parts may differ in different products.
―Provided ports may vary depending on the product.
Connection Using the HDMI (+DC JACK) Cable
Check to make sure that the power cables for the monitor and external devices, such as
computers and set-top boxes, are not connected to the power outlet.
HDMI IN
19
Connection Using the DP-MINI DP Cable
Check to make sure that the power cables for the monitor and external devices, such as
computers and set-top boxes, are not connected to the power outlet.
MINI DP IN
Connecting the Power
―The input voltage is switched automatically.
12
Connect the power plug to the AC/DC adapter. Connect the AC/DC adapter cable to the DC 19V
port of HDMI (+DC JACK) cable.
34
Plug the AC/DC adapter into the power outlet. JOG button is located in the bottom of the screen
center, and has 5 directions as UP/DOWN/LEFT/
RIGHT/PRESS(ENTER).
20
Tidying Up the Connected Cables
As shown in the figure, insert a long tool (e.g. wooden chopstick or ball pen) into the gap between COVER-REAR SUB and COVER REAR about 2-3 cm as a lever. Then open and remove the COVER-REAR SUB.
Following the steps in the figure, insert cables and straighten them.
Exercise caution to ensure that your fingers do
not get caught.
1
2-3 cm2-3 cm
2
34
21
A
DP-MINI DP Cable
B
HDMI (+DC JACK) Cable
5
A
B
A
B
6
A
B
B
A
B
7
7
A
B
A
B
A
B
8910
22
Correct posture to use the product
Use the product in the correct posture as follows:
•Straighten your back.
•Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at
the screen.
•Keep your eyes directly in front of the screen.
•Adjust the angle so light does not reflect on the screen.
•Keep your forearms perpendicular to your upper arms and level with the back of your hands.
•Keep your elbows at about a right angle.
•Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels
attached to the floor, and your arms lower than your heart.
•Do the Eye excercises or blink frequently,then eye fatigue will be relieved.
Driver Installation
―You can set the optimum resolution and frequency for this product by installing the corresponding drivers.
―To install the latest version of the product driver, download it from the Samsung Electronics website at
http://www.samsung.com.
Setting Optimum Resolution
An information message about setting optimum resolution will appear if you power on the product for
the first time after purchase.
Select a language on the product and change the resolution on your PC to the optimum setting.
―If the optimum resolution is not selected, the message will appear up to three times for a specified time
even when the product is turned off and on again.
―The optimum resolution can also be selected in Control Panel on your PC.
23
Screen Setup
Configure the screen settings such as brightness.
A detailed description of each function is provided. Refer to your product for details.
Chapter 04
SAMSUNG MAGIC Bright
This menu provides an optimum picture quality suitable for the environment where the product will be
used.
―This menu is not available when Eco Saving Plus is enabled.
―This menu is not available when Game Mode is enabled.
―This menu is not available when Eye Saver Mode is enabled.
You can customize the brightness to suit your preferences.
Picture
Brightness
Contrast
Sharpness
Color
HDMI Black Level
Set to an
optimum picture
quality suitable
for the working
environment.
Custom
100
75
60
Off
Return
―The displayed image may differ depending on the model.
In PC mode
•Custom: Customize the contrast and brightness as required.
•Standard: Obtain a picture quality suitable for editing documents or using Internet.
•Cinema: Obtain the brightness and sharpness of TVs suitable for enjoying video and DVD content.
•Dynamic Contrast: Obtain balanced brightness through automatic contrast adjustment.
•Basic Color: This model supports a photochromic station. When switching to this mode, the color
area is adjusted to be similar to the standard color gamut of sRGB.
In AV mode
When the external input is connected through HDMI/MINI DP and PC/AV Mode is set to AV,
Bright has four automatic picture settings (Dynamic, Standard, Movie and Custom) that are
preset at the factory. You can activate either Dynamic, Standard, Movie or Custom. You can select
Custom which automatically recalls your personalized picture settings.
•Dynamic: Select this mode to view a sharper image than in Standard mode.
•Standard: Select this mode when the surroundings are bright. This also provides a sharp image.
•Movie: Select this mode when the surroundings are dark. This will save power and reduce eye
fatigue.
•Custom: Select this mode when you want to adjust the image according to your preferences.
24
Brightness
You can adjust the general brightness of the picture. (Range: 0~100)
A higher value will make the picture appear brighter.
―This menu is not available when Bright is set to Dynamic Contrast mode.
―This menu is not available when Eco Saving Plus is enabled.
―This menu is not available when Eye Saver Mode is enabled.
Contrast
Adjust the contrast between the objects and background. (Range: 0~100)
A higher value will increase the contrast to make the object appear clearer.
―This option is not available when Bright is in Cinema, Dynamic Contrast or Basic Color mode.
―This menu is not available when Game Mode is enabled.
Sharpness
Make the outline of objects more clear or blurry. (Range: 0~100)
A higher value will make the outline of objects clearer.
―This option is not available when Bright is in Cinema or Dynamic Contrast mode.
―This menu is not available when Upscale is in Mode1 or Mode2 mode.
―This menu is not available when Game Mode is enabled.
Color
Adjust the tint of the screen.
―This menu is not available when Bright is set to Cinema, Dynamic Contrast or Basic Color mode.
―This menu is not available when Game Mode is enabled.
―This menu is not available when Eye Saver Mode is enabled.
•Red: Adjust the red saturation level. Values closer to 100 mean greater intensity for the color.
•Green: Adjust the green saturation level. Values closer to 100 mean greater intensity for the color.
•Blue: Adjust the blue saturation level. Values closer to 100 mean greater intensity for the color.
•Color Tone: Select a color tone that best suits your viewing needs.
‒Cool 2: Set the color temperature to be cooler than Cool 1.
‒Cool 1: Set the color temperature to be cooler than Normal mode.
‒Normal: Display the standard color tone.
‒Warm 1: Set the color temperature to be warmer than Normal mode.
‒Warm 2: Set the color temperature to be warmer than Warm 1.
‒Custom: Customize the color tone.
―When the external input is connected through HDMI/MINI DP and PC/AV Mode is set to AV, Color Tone
has four color temperature settings (Cool, Normal, Warm and Custom).
•Gamma: Adjust the middle level of luminance.
‒Mode1 / Mode2 / Mode3
25
SAMSUNG MAGIC Upscale
Upscale function can enhance the layers of the picture details and the vividness of the picture.
The function has more obvious effects on low-resolution pictures.
―This menu is not available when Bright is set to Cinema or Dynamic Contrast mode.
―This menu is not available when Game Mode is enabled.
•Off / Mode1 / Mode2
―Comparing with Mode1, Mode2 has a stronger effect.
HDMI Black Level
If a DVD player or set-top box is connected to the product via HDMI, image quality degradation (contrast/
color degradation, black level, etc.) may occur, depending on the connected source device. In such case,
HDMI Black Level can be used to adjust the image quality.
If this is the case, correct the degraded picture quality using HDMI Black Level.
―This function is only available in HDMI mode.
•Normal: Select this mode when there is no contrast ratio degradation.
•Low: Select this mode to reduce the black level and increase the white level when there is a
contrast ratio degradation.
―HDMI Black Level may not be compatible with some source devices.
―The HDMI Black Level feature is only activated at a certain AV resolution, such as 720P and 1080P.
Eye Saver Mode
Set to an optimum picture quality suitable for eye relaxation.
TÜV Rheinland “Low Blue Light Content” is a certification for products which meet requirements for
lower blue light levels. When Eye Saver Mode is 'On', the blue light that wavelength is around 400nm
will decrease, and it will provide an optimum picture quality suitable for eye relaxation. At the same
time, the blue light level is lower than in the default settings, and it was tested by TÜV Rheinland and
certified as it met the requirements of TÜV Rheinland “Low Blue Light Content” standards.
―This option is not available when Bright is in Basic Color mode.
Game Mode
Configure the product screen settings for game mode.
Use this feature when playing games on a PC or when a game console such as PlayStation™ or Xbox™
is connected.
―This option is not available when Bright is in Basic Color mode.
―This menu is not available when Eye Saver Mode is enabled.
―When the monitor turns off, enters power-saving mode or changes input sources, Game Mode turns Off
even if it is set to On.
―If you want to keep Game Mode enabled all the time, select Always On.
Response Time
Accelerate the panel response rate to make video appear more vivid and natural.
―It is best to set Response Time to Standard or Faster when you are not viewing a movie.
26
Picture Size
Change the picture size.
―This option is not available when FreeSync is enabled.
In PC mode
•Auto: Display the picture according to the aspect ratio of the input source.
•Wide: Display the picture in full screen regardless of the aspect ratio of the input source.
In AV mode
•4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts.
•16:9: Display the picture with an aspect ratio of 16:9.
•Screen Fit: Display the picture with the original aspect ratio without cutting off.
―The function may not be supported depending on the ports provided with the product.
―Changing the screen size is available when the following conditions are satisfied.
―A digital output device is connected using the HDMI (+DC JACK)/DP-MINI DP cable.
―The input signal is 480p, 576p, 720p, or 1080p and monitor can display normally (Not every model can
support all of these signals.).
―This can only be set when the external input is connected through HDMI/MINI DP and PC/AV Mode is set
to AV.
Screen Adjustment
―This menu is only available when Picture Size is set to Screen Fit in AV Mode.
When a 480P or 576P or 720P or 1080P signal is input in AV mode and the monitor can display normally,
select Screen Fit to adjust horizontal position in 0-6 levels.
Configuring H-Position & V-Position
H-Position: Move the screen to the left or right.
V-Position: Move the screen up or down.
27
Adjusting OSD (On Screen Display) settings
A detailed description of each function is provided. Refer to your product for details.
Chapter 05
Transparency
Set the transparency for the menu windows.
OnScreen Display
Transparency
Position
Language
Display Time
Configure the
transparency
of the menu
windows.
On
English
20 sec
Return
―The displayed image may differ depending on the model.
Position
Adjust the menu position.
Language
Set the menu language.
―A change to the language setting will only be applied to the onscreen menu display.
―It will not be applied to other functions on your PC.
Display Time
Set the on-screen display (OSD) menu to automatically disappear if the menu is not used for a specified
period of time.
Display Time can be used to specify the time after which you want the OSD menu to disappear.
28
Setup and Reset
A detailed description of each function is provided. Refer to your product for details.
Chapter 06
FreeSync
FreeSync
Eco Saving Plus
Off Timer
PC/AV Mode
DisplayPort Ver.
Source Detection
Key Repeat Time
System
Return
Off
Off
1.2
Auto
Acceleration
FreeSync
technology is
solution that
eliminates screen
tearing without all
the usual lag and
latency. FreeSync
can be operated
when you use
AMD's graphic card
with supporting
Freesync solution.
―The displayed image may differ depending on the model.
FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency.
This feature will eliminate screen tearing and lag during game play. Improve your gaming experience.
•Off: Disable FreeSync.
•Standard Engine: Enable the basic FreeSync functions of the AMD graphics card.
•Ultimate Engine: Enable the FreeSync feature with a higher screen frame rate. Screen tearing
(abnormal sync between the screen and content) is reduced in this mode. Note that screen
flickering may occur during game play.
When enable FreeSync function, please use maximum screen refresh rate for optimal freesync effect.
The refresh rate setting method please refer to Q & A How can I change the frequency?
―When using the FreeSync function, use the HDMI (+DC JACK)/DP-MINI DP cable provided by the monitor
manufacturer.
If you use the FreeSync function while playing a game, the following symptoms may occur:
•The screen may flicker depending on the type of graphics card, the game option settings, or the
video being played. Try the following actions: decrease the game setting values, change the
current FreeSync mode to Standard Engine, or visit the AMD website to check your graphics driver’s
version and update it with the latest one.
•While you are using the FreeSync function, the screen may flicker due to variation of the output
frequency from the graphics card.
•The response rate during the game may fluctuate depending on the resolution. A higher resolution
generally decreases the response rate.
―If you encounter any issues when using the function, contact the Samsung Service Center.
29
The models in the Graphic Cards list supports FreeSync
FreeSync can only be used with specific AMD graphics card models. Refer to the following list for
supported graphics cards:
Make sure to install the latest official graphics drivers from AMD that support FreeSync.
―For additional AMD graphics card models that support the FreeSync feature, visit the official AMD website.
―Select FreeSync Off if you are using a graphics card from a different manufacturer.
•AMD Radeon R9 300 Series
•AMD Radeon R9 Fury X
•AMD Radeon R7 360
•AMD Radeon R9 295X2
•AMD Radeon R9 290X
•AMD Radeon R9 290
•AMD Radeon R9 285
•AMD Radeon R7 260X
•AMD Radeon R7 260
How do you enable FreeSync?
1
Set FreeSync to Standard Engine or Ultimate Engine in the OSD menu.
2
Enable FreeSync in AMD Radeon Settings:
Right-click the mouse AMD Radeon Settings Display
The "AMD FreeSync" feature should be set to "On". Select to "On" if not already enabled.
30
Eco Saving Plus
The Eco Saving Plus function reduces power consumption by controlling the electric current used by
the monitor panel.
―This option is not available when Bright is in Dynamic Contrast mode.
―This menu is not available when Game Mode is enabled.
―This menu is not available when Eye Saver Mode is enabled.
•Off: Deactivate the Eco Saving Plus function.
•Auto: The power consumption will automatically be reduced by about 10% over the current setting.
(The reduction of power consumption depends on the customer screen brightness condition.)
•Low: The power consumption will be reduced by 25% over the default setting.
•High: The power consumption will be reduced by 50% over the default setting.
Off Timer
Off Timer: Turn on Off Timer mode.
Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically
power off after the specified number of hours.
―This option is only available when Off Timer is set to On.
―For products for the market in some regions, the Off Timer is set to automatically activate 4 hours after the
product powers on. This is done in accordance with power supply regulations. If you do not want the timer
to activate, go to System and set Off Timer to Off.
PC/AV Mode
Set PC/AV Mode to AV. The picture size will be enlarged.
This option is useful when you view a movie.
•Set to PC when connected to a PC.
•Set to AV when connected to an AV device.
―Supplied for the wide models only such as 16:9 or 16:10.
―If the monitor is in HDMI/DisplayPort mode and the screen says Check Signal Cable or power saving mode
activates, press the JOG button to display the function-button screen and then select the icon. You
can select PC or AV.
DisplayPort Ver.
Select your Displayport. Displayport 1.1 supports High Bit Rate 1, while 1.2 supports High Bit Rate 2.
―Incorrect settings may cause the screen to go blank. If this occurs, check the device specifications.
―If the monitor is in HDMI/DisplayPort mode and the screen says Check Signal Cable or power saving mode
activates, press the JOG button to display the function-button screen and then select the icon. You
can select 1.1 or 1.2.
Source Detection
Select either Auto or Manual as the method to recognize input signal.
31
Key Repeat Time
Control the response rate of a button when the button is pressed.
Acceleration, 1 sec, or 2 sec can be selected. If No Repeat is selected, a command responds only once
when a button is pressed.
Power LED On
Configure the settings to enable or disable the power LED located at the lower part of the product.
•Working: The power LED is on when the product is turned on.
•Stand-by: The power LED is on when the product is turned off.
Reset All
Return all the settings for the product to the default factory settings.
Information
View the current input source, frequency and resolution.
Picture
OnScreen Display
System
Information
Information
Exit
HDMI
****x****
**kHz **Hz
Picture
OnScreen Display
System
Information
Information
Exit
DisplayPort
****x****
**kHz **Hz
―The displayed image may differ depending on the model.
LC***********
S/N:*********
LC***********
S/N:*********
32
Installing the Software
Chapter 07
Easy Setting Box
Easy Setting Box enables users to use the monitor by partitioning multiple sections.
To install the latest version of Easy Setting Box, download it from the Samsung Electronics website at
http://www.samsung.com.
―The software may not work properly if you do not restart the computer after the installation.
―The Easy Setting Box icon may not appear depending on the computer system and the product
specifications.
―If the shortcut icon does not appear, press the F5 key.
Restrictions and Problems with the Installation
The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the
Networking Environment.
System Requirements
OS Hardware
•Windows XP 32Bit/64Bit
•Windows Vista 32Bit/64Bit
•Windows 7 32Bit/64Bit
•Windows 8 32Bit/64Bit
•Windows 8.1 32Bit/64Bit
•Windows 10 32Bit/64Bit
•At least 32MB of memory
•At least 60MB of free space on the hard disk drive
33
Troubleshooting Guide
Chapter 08
Requirements Before Contacting Samsung
Customer Service Center
―Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,
contact Samsung Customer Service Center.
Testing the Product
Check if your product is operating normally by using the product test function.
If the screen is turned off and the power indicator blinks even though the product is properly connected
to a PC, perform a self-diagnosis test.
1
Power off both the PC and product.
2
Disconnect the cables from the product.
3
Power on the product.
4
If the message Check Signal Cable appears, the product is working normally.
―If the screen remains blank, check the PC system, video controller and cable.
Checking the Resolution and Frequency
For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message
Not Optimum Mode will appear for a short time.
―The displayed resolution may vary, depending on the computer system settings and cables.
Check the following.
Installation issue (PC mode)
The screen keeps switching on and off.
Check the cable connection between the product and PC, and ensure the connectors are locked.
Blank spaces are found on all four sides of the screen when an HDMI (+DC JACK) cable is connected
to the product and PC.
The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the
screen size in the HDMI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the
graphics card driver to the latest version.
(Please contact the graphics card or computer manufacturer for further details about how to adjust
the screen settings.)
Screen issue
The power LED is off. The screen will not switch on.
Check that the power cable is connected properly.
The message Check Signal Cable appears.
Check that the cable is properly connected to the product.
Check that the device connected to the product is powered on.
34
Not Optimum Mode is displayed.
This message appears when the signal from the graphics card exceeds the maximum resolution or
frequency for the product.
Change the maximum resolution and frequency to suit the product performance, referring to
Standard Signal Mode Table (P.37).
The images on the screen look distorted.
Check the cable connection to the product.
The screen is not clear. The screen is blurry.
Remove any accessories (video extension cable, etc.) and try again.
Set the resolution and frequency to the recommended level.
The screen appears unstable and shaky. There are shadows or ghost images left on the screen.
Check that the resolution and frequency for the PC are within the range of resolution and frequency
compatible with the product. Next, if required, change the settings, referring to Standard Signal
Mode Table (P.37) in this manual and the Information menu on the product.
The screen is too bright. The screen is too dark.
Adjust Brightness and Contrast.
Screen color is inconsistent.
Change the Color settings.
The colors on the screen have a shadow and are distorted.
Change the Color settings.
White does not really look white.
Change the Color settings.
There is no image on the screen and the power LED blinks every 0.5 to 1 second.
The product is operating in power-saving mode.
Press any key on the keyboard or move the mouse to return to normal operating mode.
Text is blurry.
If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel
Fonts Adjust ClearType text and change Turn on ClearType.
Video playback is choppy.
Playback of high-definition large video files can be choppy. This may be because the video player is
not optimized for the computer resource.
Try playing the file on another video player.
Source device issue
A beeping sound is heard when my PC is booting.
If a beeping sound is heard when your PC is booting, have your PC serviced.
35
Q & A
―Refer to the user manual for your PC or graphics card for further instructions on adjustment.
How can I change the frequency?
Set the frequency on your graphics card.
•Windows XP: Go to Control Panel Appearance and Themes Display Settings Advanced Monitor, and adjust Refresh rate under Monitor settings.
•Windows ME/2000: Go to Control Panel Display Settings Advanced Monitor, and adjust Refresh rate under Monitor settings.
•Windows Vista: Go to Control Panel Appearance and Personalization Personalization Display Settings Advanced Settings Monitor, and adjust Refresh rate under Monitor settings.
•Windows 7: Go to Control Panel Appearance and Personalization Display Screen Resolution Advanced settings Monitor, and adjust Refresh rate under Monitor settings.
•Windows 8(Windows 8.1): Go to Settings Control Panel Appearance and Personalization Display Screen Resolution Advanced settings Monitor, and adjust Refresh rate under Monitor
settings.
•Windows 10: Go to Settings System Display Advanced display settings Display adapter properties Monitor, and adjust Screen refresh rate under Monitor settings.
How can I change the resolution?
•Windows XP: Go to Control Panel Appearance and Themes Display Settings, and adjust the resolution.
•Windows ME/2000: Go to Control Panel Display Settings, and adjust the resolution.
•Windows Vista: Go to Control Panel Appearance and Personalization Personalize Display Settings, and adjust the resolution.
•Windows 7: Go to Control Panel Appearance and Personalization Display Adjust Resolution, and adjust the resolution.
•Windows 8(Windows 8.1): Go to Settings Control Panel Appearance and Personalization Display Adjust Resolution, and adjust the resolution.
•Windows 10: Go to Settings System Display Advanced display settings, and adjust the resolution.
How do I set power-saving mode?
•Windows XP: Set power-saving mode in Control Panel Appearance and Themes Display Screen Saver Settings Power options or BIOS SETUP on the PC.
•Windows ME/2000: Set power-saving mode in Control Panel Display Screen Saver Settings Power options or BIOS SETUP on the PC.
•Windows Vista: Set power-saving mode in Control Panel Appearance and Personalization Personalize Screen Saver Settings Power options or BIOS SETUP on the PC.
•Windows 7: Set power-saving mode in Control Panel Appearance and Personalization Personalize Screen Saver Settings Power options or BIOS SETUP on the PC.
•Windows 8(Windows 8.1): Set power-saving mode in Settings Control Panel Appearance and Personalization Personalize Screen Saver Settings Power options or BIOS SETUP on the PC.
•Windows 10: Set power-saving mode in Settings Personalization Lock screen Screen timeout settings Power & sleep or BIOS SETUP on the PC.
36
Specifications
Chapter 09
General
Model Name C27H711QE* C32H711QE*
Size
27 Class (26.9 Inches / 68.4 cm) 32 Class (31.5 Inches / 80.0 cm)
Display area
596.74 mm (H) x 335.66 mm (V)
23.5 Inches (H) x 13.2 Inches (V)
697. 3 4 mm (H) x 392.26 mm (V)
27.5 Inches (H) x 15.4 Inches (V)
Pixel Pitch
0.2331 mm (H) x 0.2331 mm (V)
0.009177 Inches (H) x 0.009177 Inches (V)
0.2724 mm (H) x 0.2724 mm (V)
0.010724 Inches (H) x 0.010724 Inches (V)
Maximum Pixel Clock
241 MHz (HDMI, MINI DisplayPort)
Power Supply
AC 100 - 240 V – (+/- 10 %), 50/60 Hz ± 3 Hz
Refer to the label at the back of the product as the standard voltage can
vary in different countries.
Signal connectors
HDMI, MINI DisplayPort
Environmental
conditions
Operating
Temperature: 50 °F – 104 °F (10 °C – 40 °C)
Humidity: 10 % – 80 %, non-condensing
Storage
Temperature: -4 °F – 113 °F (-20 °C – 45 °C)
Humidity: 5 % – 95 %, non-condensing
―Plug-and-Play
This monitor can be installed and used with any Plug-and-Play compatible systems. Two-way data
exchange between the monitor and PC system optimizes the monitor settings. Monitor installation takes
place automatically. However, you can customize the installation settings if desired.
―Panel Dots (Pixels)
Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be
brighter or darker on the LCD panel. This does not affect product performance.
―The above specifications are subject to change without notice to improve quality.
―This device is a Class B digital apparatus.
―For detailed device specifications, visit the Samsung Electronics website.
(USA only)
Dispose unwanted electronics through an approved recycler.
To find the nearest recycling location, go to our website:
www.samsung.com/recyclingdirect or call, (877) 278 - 0799
37
Standard Signal Mode Table
Synchronization Horizontal Frequency
30 – 90 kHz
Vertical Frequency
48 – 75 Hz
Resolution Optimum resolution
2560 x 1440 @ 60 Hz (HDMI), 2560 x 1440 @ 60 Hz (MINI DisplayPort)
Maximum resolution
2560 x 1440 @ 60 Hz (HDMI), 2560 x 1440 @ 60 Hz (MINI DisplayPort)
If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal
modes, the screen may be blank even though the power LED turns on. In such a case, change the settings according to the following table by referring to the graphics card user manual.
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)
IBM, 720 x 400
31.469 70.087 28.322 -/+
VESA DMT, 640 x 480
31.469 59.940 25.175 -/-
MAC, 640 x 480
35.000 66.667 30.240 -/-
VESA DMT, 640 x 480
37.861 72.809 31.500 -/-
VESA DMT, 640 x 480
37.500 75.000 31.500 -/-
VESA DMT, 800 x 600
35.156 56.250 36.000 +/+
VESA DMT, 800 x 600
37.879 60.317 40.000 +/+
VESA DMT, 800 x 600
48.077 72.188 50.000 +/+
VESA DMT, 800 x 600
46.875 75.000 49.500 +/+
MAC, 832 x 624
49.726 74.551 57.284 -/-
VESA DMT, 1024 x 768
48.363 60.004 65.000 -/-
VESA DMT, 1024 x 768
56.476 70.069 75.000 -/-
VESA DMT, 1024 x 768
60.023 75.029 78.750 +/+
VESA DMT, 1152 x 864
67.500 75.000 108.000 +/+
MAC, 1152 x 870
68.681 75.062 100.000 -/-
38
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)
VESA DMT, 1280 x 720
45.000 60.000 74.250 +/+
VESA DMT, 1280 x 800
49.702 59.810 83.500 -/+
VESA DMT, 1280 x 1024
63.981 60.020 108.000 +/+
VESA DMT, 1280 x 1024
79.976 75.025 135.000 +/+
VESA DMT, 1440 x 900
55.935 59.887 106.500 -/+
VESA DMT, 1600 x 900
60.000 60.000 108.000 +/+
VESA DMT, 1680 x 1050
65.290 59.954 146.250 -/+
VESA DMT, 1920 x 1080
67.500 60.000 148.500 +/+
VESA CVT, 2560 x 1440
88.787 59.951 241.500 +/-
―Horizontal Frequency
The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in
kHz.
―Vertical Frequency
Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called "vertical frequency" or "refresh rate" and is indicated in Hz.
―This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality.
To avoid this, it is recommended that you select the optimum resolution specified for your product.
―Check the frequency when you exchange a CDT monitor (connected to a PC) for an LCD monitor. If the LCD monitor does not support 85 Hz, change the vertical frequency to 60 Hz using the CDT monitor before you exchange it
with the LCD monitor.
39
Appendix
Chapter 10
Responsibility for the Pay Service (Cost to
Customers)
―When the service is requested, in spite of in warranty, we may charge you for a visit from a service
technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
•If a service technician gives instructions on how to use product or simply adjusts options without
disassembling product.
•If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
•If a product is reinstalled or devices are connected additionally after installing the purchased
product for the first time.
•If a product is reinstalled to move to a different spot or to move to a different house.
•If customer requests instructions on how to use because of another company's product.
•If customer requests instructions on how to use the network or another company's Program.
•If customer requests software installation and setup for the product.
•If a service technician removes/cleans dusts or foreign materials inside of the product.
•If customer requests an installation additionally after purchasing a product through home-
shopping or online.
A Product damage caused by customer's fault
Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
•External impact or drop.
•Use of supplies or separatly sold product unspecified by Samsung.
•Repair from a person besides an engineer of outsourcing service company or partner of Samsung
Electronics Co., Ltd.
•Remodeling or repairing the product by customer.
•Using it with incorrect voltage or non-authorised electrical connections.
•Not following the "cautions" in User Manual.
Others
•If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
•If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator,
Lamp, Filter, Ribbon, etc.)
―If customer requests a service in case the product has no defect, service fee may be charged. So please
read User Manual first.