Table of Contents
- Before Using the Product
- Preparations
- Connecting and Using a Source Device
- Multiple Display Control
- Player feature
- Menu
- Troubleshooting Guide
- Specifications
- Appendix
Samsung LH82QETELGCXXY User Manual
Displayed below is the user manual for LH82QETELGCXXY by Samsung which is a product in the Signage Displays category. This manual has pages.
Related Manuals
User Manual
© Samsung
Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than Samsung are property of their respective owners.
Series: QET
(Singapore only : QE43T / QE50T / QE55T / QE65T / QE75T / QE82T)
The colour and the appearance may differ depending on the product, and the content in the
manual is subject to change without prior notice to improve the performance.
Recommended hours of use per day for the QET models is less than 16 hours.
If the product is used for longer than 16 hours a day, the warranty may be void.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
Table of contents
Before Using the Product
Safety Precautions 4
Safety symbols 4
Electricity and Safety 5
Installation 6
Operation 8
Precautions when handling the panel 10
Cleaning 11
Storage and Maintenance 12
Preparations
Checking the Components 13
QE**T 13
Parts 14
QE**T 14
Anti-theft Lock 15
Ports 16
QE**T 16
Control menu 17
Remote Control 18
Before Installing the Product (Installation
Guide) 20
Tilting Angle 20
Ventilation 20
2
Installing the Wall Mount 21
Installing the Wall Mount 21
Wall Mount Kit Specifications (VESA) 21
Connecting and Using
a Source Device
Before Connecting 22
Pre-connection Checkpoints 22
Connecting to a PC 22
Connection Using an HDMI Cable 22
Connection Using an DP Cable 23
Connection Using a DVI Cable (Digital type) 23
Connection Using an HDMI-DVI Cable 24
Connecting an External Monitor 25
Connecting to a Video Device 26
Connection Using an HDMI Cable 26
Connection Using an HDMI-DVI Cable 26
Connecting to an Audio System 27
Connecting the LAN Cable 27
Changing the Input source 28
Source 28
Web Browser 29
Samsung Workspace or Remote Workspace 30
Multiple Display Control
Cable Connection 31
RS232C Cable 31
LAN Cable 32
Connection 34
Control Codes 35
Using MDC 42
MDC Programme Installation/Uninstallation 42
Player feature
Player 43
Viewing content 43
When content is running 44
Available menu 44
File Formats Compatible with Player 45
Schedule 49
Clone Product 50
ID Settings 51
Device ID 51
Device ID Auto Set 51
PC Connection Cable 51
Video Wall 52
Video Wall 52
Horizontal x Vertical 52
Screen Position 53
Format 53
Table of contents
3
Network Status 54
On/Off Timer 55
On Timer 55
Off Timer 56
Holiday Management 56
Ticker 57
URL Launcher 58
URL Launcher Settings 59
Menu
Picture 60
OnScreen Display 65
Sound 67
Network 69
Network Settings (Wired) 70
Network Settings (Wireless) 72
Use WPS 74
System 76
Support 88
Troubleshooting Guide
Requirements Before Contacting Samsung
Customer Service Centre 89
Testing the Product 89
Checking the Resolution and Frequency 89
Check the followings. 90
Specifications
General 96
Preset Timing Modes 98
Appendix
Responsibility for the Pay Service (Cost to
Customers) 99
Not a product defect 99
A Product damage caused by customer's
fault 99
Others 99
Prevention of Afterimage Burn-in 100
What is afterimage burn-in? 100
Recommended prevention practices 100
Licence 101
4
Before Using the Product
Chapter 01
The following safety instructions are to ensure your personal safety and prevent property
damage. Please read the following to ensure the proper use of the product.
Safety symbols
Symbol Name Meaning
Warning
A serious or fatal injury may result if instructions are not followed.
Caution
Personal injury or damage to properties may result if instructions
are not followed.
Prohibition
Do NOT attempt.
Instruction
Follow directions.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE
ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high
voltage is present inside. It is
dangerous to make any kind of
contact with any internal part of this
product.
AC voltage: Rated voltage marked
with this symbol is AC voltage.
This symbol indicates that this
product has included important
literature concerning operation and
maintenance.
DC voltage: Rated voltage marked
with this symbol is DC voltage.
Class II product: This symbol indicates
that a safety connection to electrical
earth (ground) is not required. If this
symbol is not present on a product
with a mains lead, the product
MUST have a reliable connection to
protective earth (ground).
Caution. Consult instructions for use:
This symbol instructs the user to
consult the user manual for further
safety related information.
Safety Precautions
5
Electricity and Safety
"The following images are for reference only. Real-life situations may differ from what is
shown in the images.
Warning
Do not touch the power plug with wet hands.
Otherwise, an electric shock may result.
Do not bend or pull the power cable with force. Be careful not to
leave the power cable under a heavy object.
Product failure, an electric shock or fire may result from a damaged
cable.
Do not connect multiple products to a single power socket.
Overheated power sockets may cause a fire.
Insert the power plug all the way in so it is not loose.
An unsecure connection may cause a fire.
Clean any dust around the pins of the power plug or the power socket with a dry cloth.
A fire may result.
Connect the power plug to a grounded power socket. (Except for devices that do not
provide grounding)
An electric shock or injury may result.
Do not use a damaged power plug or a loose power socket.
An electric shock or fire may result.
6
Caution
Hold the plug when disconnecting the power cable from the power
socket.
An electric shock or fire may result.
When connecting the power plug to the port, be sure to connect it
completely.
If the power plug is not completely connected to the port, the plug
may be unexpectedly disconnected, or there is a risk of overheating
due to overcurrent, leading to safety accidents.
Only use the power cable provided with your product by Samsung. Do not use the
power cable with other products.
An electric shock or fire may result.
Keep the power socket where the power cord is connected unobstructed.
When a problem occurs with the product, the power cord must be unplugged to
completely cut off power to the product. Note that the product is not completely
powered down by using only the power button on the remote.
Do not disconnect the power cable while the product is being used.
The product may become damaged by an electric shock.
Installation
Warning
Before moving the product, turn off the power switch and disconnect
the power cable and all other connected cables.
Damage to the cable may cause a fire or electric shock.
When installing the product, keep it at a distance from the wall so
that it is well ventilated.
An increased internal temperature may cause a fire.
Do not install the product in a poorly ventilated space such as
bookcase or closet.
An increased internal temperature may cause a fire.
Keep the plastic packaging out of the reach of children.
Children's misuse of the plastic packaging may cause suffocation.
Do not install the power cable (DC power supply) and the product
near heat sources.
(Candles, mosquito repellents, cigarettes, sprays, heating devices,
places exposed to direct sunlight, and more)
7
When installing the product, fix it firmly so that it does not fall.
If the product is not fixed firmly and a child touches the product while
playing, the product may fall, causing damage to the product or injury
to the child.
Do not install the product in a kitchen or near a kitchen counter.
Edible oil or oil vapor can damage or deform the product.
Have a technician install the wall-mount hanger.
Installation by an unqualified person can result in an injury. Only use approved
cabinets.
If the product is installed in an unusual location, the surrounding environment may
cause a serious quality problem. Therefore, be sure to contact Samsung Customer
Service Centre before installation.
(Places where many fine dusts are generated, places where chemicals are used,
places with too high or low temperatures, places with a lot of moisture or water,
transportation equipment such as vehicles, airports and stations used continuously
for a long time, and more)
Caution
Do not drop the product while moving.
The product may fall, causing personal injury or product damage.
Do not lay down the product on its front.
The screen may become damaged.
Prolonged exposure to direct sunlight may discolour the surface of the screen display.
8
Operation
Warning
If the product generates a strange noise, a burning smell, or smoke,
unplug the power plug immediately and contact your Samsung
Customer Service Centre.
An electric shock or fire may result.
Keep the remote control batteries and the small accessories out of
the reach of children. Ensure children do not swallow any of them.
If children have had the battery in their mouths, consult your doctor
immediately.
If the product is dropped or its appearance is damaged, turn off the
power switch and disconnect the power cord. Then contact Samsung
Customer Service Centre.
Continued use can result in an electric shock or a fire.
Do not move the product by pulling the power cord or any cable.
Product failure, an electric shock or fire may result from a damaged
cable.
Ensure the vents are not blocked by tablecloths or curtains.
An increased internal temperature may cause a fire.
Do not apply an impact to the product.
The screen display may be damaged.
An electric shock or fire may result.
Do not insert metallic objects (chopsticks, coins, hairpins, etc) or
objects that burn easily (paper, matches, etc) into the product (via
the vent or input/output ports, etc).
If foreign substances enter the product, be sure to power off the
product and disconnect the power cord. Then contact Samsung
Customer Service Centre.
Product failure, an electric shock or fire may result.
Do not place objects containing liquid (vases, pots, bottles, etc) or
metallic objects on top of the product.
If foreign substances such as water enter the product, be sure
to disconnect the power cord. Then contact Samsung Customer
Service Centre.
Product failure, an electric shock or fire may result.
During a lightning or thunderstorm, power off the product and
disconnect the power cord.
An electric shock or fire may result.
Do not leave heavy objects or items that children like (toys, sweets,
etc.) on top of the product.
The product or heavy objects may fall as children try to reach for the
toys or sweets resulting in a serious injury.
9
Do not hang on or climb on the product.
The product may fall, causing personal injury or even death.
Be especially careful that children do not hang on or climb on the
product.
While the power plug is plugged into a power socket, do not insert
a chopstick or other conductor into a remaining power socket. Also,
after disconnecting the power plug from the power socket, do not
touch the pins of the plug immediately.
Otherwise, an electric shock may result.
There is a high voltage inside the product. Never disassemble, repair
or modify the product yourself.
Contact Samsung Customer Service Centre for repairs.
An electric shock or fire may result.
If a gas leakage is found, do not touch the product or the power plug, and ventilate the
room immediately.
Sparks can cause an explosion or fire.
Do not use humidifiers or stoves around the product.
An electric shock or fire may result.
Caution
Insert each battery so that its polarity (+, –) is correct.
If the polarity is not correct, the battery may rupture or the
internal fluid may leak, causing contamination and damage to the
surroundings, fire, or personal injury.
Do not place heavy objects on the product.
Product failure or personal injury may result.
When you do not use the product for a long time due to vacation or other reason,
disconnect the power cord from the power socket.
Dust accumulation combined with heat can cause a fire, electric shock or electric
leakage.
Use the product at the recommended resolution and frequency.
Your eyesight may deteriorate.
The batteries (and rechargeable batteries) are not ordinary refuse and must be
returned for recycling purposes. The customer is responsible for returning the used or
rechargeable batteries for recycling.
The customer can return used or rechargeable batteries to a nearby public recycling
centre or to a store selling the same type of the battery or rechargeable battery.
Rest your eyes for more than 5 minutes for every 1 hour of product use.
Eye fatigue will be relieved.
Leaving the screen fixed on a stationary image for an extended period of time may
cause afterimage burn-in or defective pixels.
When you do not use the product for a long time, activate power-saving mode or set
the screen saver to moving-picture mode.
Do not use or keep combustible spray or an inflammable substance near the product.
An explosion or fire may result.
10
Use only the specified standardised batteries, and do not use a new battery and a
used battery at the same time.
Otherwise, the batteries may be damaged or cause fire, personal injury or damage due
to a leakage of the internal liquid.
Do not watch the product screen too closely and continuously for a long time.
Your eyesight may deteriorate.
Do not lift or move the product when it is in operation.
Do not touch the screen when the product has been turned on for an extended period
of time as it will become hot.
When using headphones or earphones, do not turn the volume too high or use them
for a long time.
Damage to your hearing may result.
Precautions when handling the panel
"The colour and the appearance may differ depending on the model.
Do not stand the product as shown in the image. The panel is fragile
and can get damaged.
Lay the product down to handle it as shown in the image. (the
packaging can be used).
"Supported models: 85 inches or more
Ensure you use the handles on the back when moving the product.
"Supported models: 85 inches or more
15 mm
Do not hold or grasp any area of the product within 15 mm from the
front.
11
Cleaning
Warning
Do not spray water or cleaner directly on the product.
The product’s surface may be damaged, or the markings may be
erased.
An electric shock or fire may result.
Caution
When cleaning, be sure to disconnect the power plug and wipe gently with a soft and
dry cloth such as superfine fibers or cotton flannels to prevent scratches.
The product's surface may be damaged, or the markings may be erased.
Be sure to use a soft and dry cloth such as superfine fibers or cotton flannels because
the surface of the product and the screen display are vulnerable to scratches.
The product's surface or the screen display can be easily scratched with foreign
substances.
Do not apply chemicals containing alcohol, solvent, or surfactant such as wax,
benzene, thinner, pesticide, air freshener, lubricant, or cleaner to the product.
The product's exterior may be discoloured or cracked, the surface of the panel may be
peeled off, or the markings may be erased.
12
Storage and Maintenance
Cleaning the exterior and display
Wipe the surface with a slightly wet, soft cloth, and then wipe with a dry cloth.
1 2 3
Precautions
Do not scratch the screen
with nails or sharp objects.
Scratches may leave marks or
damage the product.
Do not spray water directly
on any part of the product.
Product failure, an electric
shock or fire may result from
water that enters the product.
Due to the characteristics of
high-glossy products, using
a UV humidifier nearby may
create white-coloured stains
on the product.
Removing a sticker attached on the screen may leave residues. Clean the residues before
watching the screen.
Do not strongly press and rub the product. Damage to the product may result.
Do not wipe the screen with chemicals. Product failure may result.
Contact Samsung Customer Service Centre if the inside of the product needs cleaning
(service fee will be charged).
We recommend wearing clean gloves when touching the front panel instead of bare hands.
13
Preparations
Chapter 02
"Contact the vendor where you
purchased the product if any
components are missing.
"The appearance of the components
may differ from the images shown.
"A stand is not provided with the
product. To install a stand, you can
purchase one separately.
"The RS232C adapter can be used to
connect to another monitor using the
D-SUB (9-pin) type RS232C cable.
Checking the Components
QE**T
Quick Setup Guide Warranty card
(Not available in some locations) Regulatory guide Power cord
Batteries (AAA x 2)
(Not available in some locations) Remote Control RS232C adapter
HOLDER-CABLE
(Supported models: 65 inches or
more)
14
Parts
QE**T
Power button
Power indicator
Remote sensor
Speaker
"The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
Parts Description
Remote sensor
Press a button on the remote control pointing at the sensor on the front of the product
to perform the corresponding function.
"Using other display devices in the same space as the remote control of this product
can cause the other display devices to be inadvertently controlled.
Power button
Turns the product on or off.
Use the remote control within 2.5 m to 4 m from the sensor on the product at an angle of 30° from the left and
right.
"Store used batteries out of reach of children and recycle.
"Do not use a new and used battery together. Replace both batteries at the same time.
"Remove batteries when the remote control is not to be used for an extended period of time.
15
Anti-theft Lock
"Anti-theft Lock may not be supported depending on the model.
"An anti-theft lock allows you to use the product securely even in public places.
"The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided with your anti-theft locking device for details.
"The following images are for reference only. Real-life situations may differ from what is shown in the images.
To lock an anti-theft locking device:
1
Fix the cable of your anti-theft locking device to a heavy object such as a desk.
2
Put one end of the cable through the loop on the other end.
3
Insert the locking device into the anti-theft lock slot at the back of the product.
4
Lock the locking device.
– An anti-theft locking device can be purchased separately.
– Refer to the user guide provided with your anti-theft locking device for details.
– Anti-theft locking devices can be purchased at electronics retailers or online.
16
Ports
QE**T
"The colour and shape of parts may differ from what is shown.
Specifications are subject to change without notice to improve quality.
Port Description
USB ¨(1.0A)
Connect to a USB memory device.
"The USB port on the product accept a maximum constant current of 1.0A.
If the maximum value is exceeded, USB port may not work.
RS232C IN
Connects to MDC using an RS232C adapter.
RJ45
Connects to MDC and the Internet using a LAN cable. (10/100 Mbps)
"Use Cat7(*STP Type) cable for the connection.
*Shielded Twist Pair.
HDMI IN 1 (ARC)
Connects to a source device using a HDMI cable or HDMI-DVI cable.
HDMI IN 2
AUDIO OUT
Outputs sound to an audio device via an audio cable.
17
Control menu
"The power button(«) is located on the bottom of the product.
"If you press the power button on the product when the product is
turned on, the control menu will be displayed.
Power off Source
Press: Move Press & Hold: Select
Items Description
Power off
Power off the product.
With the control menu screen displayed, briefly press the power button to
move the cursor to Power off , and then press and hold the power button to
turn off the product.
Source
Select the connected input source.
With the control menu screen displayed, briefly press the power button to
move the cursor to Source , and then press and hold the power button to
display the input source screen.
With the input source screen displayed, press and hold the power button to
switch to the desired input source.
"The power button can only be used for Power off and Source.
"To exit from the control menu screen, wait for 3 seconds or more without pressing the power button.
18
Remote Control
"Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled.
"A button without a description in the image below is not supported on the product.
Adjust the volume.
Power off the product.
Number buttons
Use to enter a PIN, enter a Date, etc.
Power on the product.
Change the input source.
Display or hide the on-screen menu.
A shortcut button to Home screen (MagicInfo,
MagicINFO Lite or URL Launcher).
Mute the sound.
Unmuting the sound: Press MUTE again
or press the volume control(+ VOL -)
button.
Use this hotkey to directly access MagicInfo
or MagicINFO Lite.
"This hotkey is available when a network
box is connected. You can purchase a
network box separately.
"This function may not be supported
depending on the model.
"Remote control button functions
may differ for different products.
19
Move to the upper, lower, left or right menu,
or adjust an option's setting.
Confirm a menu selection.
Exit the current menu.
Select from the connected external devices.
"Some models may not support all port
types.
Display information about the current input
source.
Return to the previous menu.
Quickly select frequently used functions by
pressing it while a content is playing.
It sets safe lock function.
Press the SET button and enter a device ID
using numeric buttons. Control the product
using the remote control.
Cancel a value that has been set using the SET
button and control all connected products
using the remote control.
"Remote control button functions
may differ for different products.
To place batteries in the remote control (AAA x 2)
"Remove batteries when the remote control is not to be used for an extended period of time.
20
Before Installing the Product (Installation
Guide)
To prevent injury, this apparatus must be securely attached to the floor/wall in accordance
with the installation instructions.
Ensure that an authorised installation company installs the wall mount.
Otherwise, it may fall and cause personal injury.
Make sure to install the specified wall mount.
Tilting Angle
"Contact Samsung Customer Service Centre for further details.
The product can be tilted at a maximum angle of 15° from a perpendicular wall surface.
15°
"Do not use this model installed on a ceiling, floor, or table.
Ventilation
"Contact Samsung Customer Service Centre for further details.
Installation on a Perpendicular Wall
A Minimum 40 mm
B Ambient temperature: Under 35 °C
"When installing the product on a perpendicular wall, allow at least
40 mm of space between the product and wall surface for ventilation
and ensure that the ambient temperature is kept below 35 °C.
A
B
Installation on an Indented Wall
A Minimum 40 mm
B Minimum 70 mm
C Minimum 50 mm
D Minimum 50 mm
E Ambient temperature: Under 35 °C
"When installing the product on an indented
wall, allow at least the space specified above
between the product and wall for ventilation
and ensure that the ambient temperature is
kept below 35 °C.
B
D
C
D
B
C
E
A
21
Installing the Wall Mount
Installing the Wall Mount
The wall mount kit (sold separately) allows you to mount the product on the wall.
The provided image is only for reference. For detailed information on installing the wall
mount, see instructions provided with the wall mount.
We recommend you contact a technician for assistance when installing the wall mount
bracket.
Samsung is not responsible for any damage to the product or injury to yourself or others if
you select to install the wall mount on your own.
Wall Mount Kit Specications (VESA)
"Install your wall mount on a solid wall perpendicular to the floor. To install the product on
the other wall area, contact the nearest agency.
If you install the product on a slanted wall, it may fall and result in severe personal injury.
LFD
Wall
mount
bracket
C
Samsung wall mount kits contain a detailed installation manual and all parts necessary for
assembly are provided.
Do not use screws that are longer than the standard length or do not comply with the VESA
standard screw specifications. Screws that are too long may cause damage to the inside of
the product.
For wall mounts that do not comply with the VESA standard screw specifications, the length
of the screws may differ depending on the wall mount specifications.
Do not fasten the screws too firmly. This may damage the product or cause the product to
fall, leading to personal injury. Samsung is not liable for these kinds of accidents.
Samsung is not liable for product damage or personal injury when a non-VESA or non-
specified wall mount is used or the consumer fails to follow the product installation
instructions.
Do not mount the product at more than a 15 degree tilt.
Always have at least two people mount the product on a wall. (Four or more people for the
82-inch size and larger models.)
Standard dimensions for wall mount kits are shown in the table below.
Model Name VESA screw hole specs
(A * B) in millimetres C(mm) Standard
Screw Quantity
QE43T / QE50T
200 × 200
23
M8 4
QE55T 22
QE65T
400 × 300
22
QE70T 23
QE75T 400 × 400 21
QE82T 600 × 400 22
"Do not install your Wall Mount Kit while your product is turned on. It may result in personal
injury due to electric shock.
22
Connecting and Using a Source Device
Before Connecting
Pre-connection Checkpoints
"Refer to the user guide for the source device you want to connect with.
The number and location of ports available on the source device may vary depending on the
model.
"Do not connect the power cable until all connections are completed.
Connecting the power cable during connection may damage the product.
"Check the types of ports at the back of the product you want to connect.
"We recommend using authorised cables for HDMI or DP cable connections.
Connecting to a PC
Do not connect the power cable before connecting all other cables.
Ensure you connect a source device first before connecting the power cable.
A PC can be connected to the product in a variety of ways.
Select a connection method suitable for your PC.
Connection Using an HDMI Cable
"Connecting parts may differ in different products.
HDMI IN
Chapter 03
23
Connection Using an DP Cable
"Connecting parts may differ in different products.
DP IN
Precautions for using DP
"Some graphics cards that are not compliant with the DP standard may prevent the
Windows Booting/Bios screen from being displayed when the product is in power-
saving mode. If this is the case, make sure to turn on the product first before turning on
your PC.
"Using a DP cable that is not VESA compliant may cause the product to function
improperly. Samsung shall not be held responsible for any issues from using a cable
that is not VESA compliant.
Make sure to use a DP cable that is VESA compliant.
"To use the optimal resolution (3840 x 2160 @ 60Hz) when the input source is
DisplayPort, using a DP cable shorter than 5m is recommended.
"Disabling power-saving mode when the input source is DisplayPort may import new
resolution information and reset the task window size or location.
Connection Using a DVI Cable (Digital type)
"Connecting parts may differ in different products.
DVI/MAGICINFO IN
DVI/HDMI AUDIO IN
HDMI
DVI/MAGICINFO IN
"You can use the DVI port on the product as an HDMI port by using a DVI-HDMI adapter.
Audio is not available if the DVI port on the product is connected to the HDMI port on the
PC using a DVI-HDMI adapter.
24
Connection Using an HDMI-DVI Cable
"Connecting parts may differ in different products.
"Audio is only available on models that support the AUDIO IN port.
After connecting a computer to the product with an HDMI-DVI cable, make sure to configure
the settings as shown below to enable the video and audio from the computer.
SoundHDMI Sound to PC(DVI)
"Sound settings may not be supported depending on the model.
SystemGeneralHDMI Hot Plug to Off
DVI/HDMI AUDIO IN
HDMI IN
25
Connecting an External Monitor
Do not connect the power cable before connecting all other cables.
Ensure you connect a source device first before connecting the power cable.
"Only the ports that are marked as DAISY CHAIN are supported. Connecting parts may differ in different products.
"Use a cable shorter than 10 feet (3m) to get the best UHD content viewing quality.
"Maximum loopouts: Up to 4 are supported if HDCP 2.2 is supported, up to 7 if HDCP 1.4 is supported, and up to 9 if HDCP is not supported.
"Setting Anynet+ (HDMI-CEC) to On while using a daisy chain connection may cause malfunction.
DP IN
(DAISY CHAIN IN)
HDMI OUT
(DAISY CHAIN OUT)
HDMI OUT
(DAISY CHAIN OUT)
HDMI IN
(DAISY CHAIN IN)
HDMI OUT
(DAISY CHAIN OUT)
HDMI IN
(DAISY CHAIN IN)
HDMI OUT
(DAISY CHAIN OUT)
HDMI IN
(DAISY CHAIN IN)
HDMI OUT
(DAISY CHAIN OUT)
HDMI OUT
(DAISY CHAIN OUT)
HDMI IN
(DAISY CHAIN IN)
HDMI IN
(DAISY CHAIN IN)
HDMI OUT
(DAISY CHAIN OUT)
HDMI IN
(DAISY CHAIN IN)
HDMI OUT
(DAISY CHAIN OUT)
HDMI IN
(DAISY CHAIN IN)
PC
Monitor 1 Monitor 2 Monitor 3 Monitor 4
26
Connecting to a Video Device
Do not connect the power cable before connecting all other cables.
Ensure you connect a source device first before connecting the power cable.
You can connect a video device to the product using a cable.
"Press the SOURCE button on the remote control to change the source.
Using an HDMI Cable or HDMI to DVI Cable
An HDMI cable supports digital video and audio signals, and does not require an audio
cable.
The picture may not display normally (if at all) or the audio may not work if an external
device that uses an older version of HDMI mode is connected to the product. If such a
problem occurs, ask the manufacturer of the external device about the HDMI version and, if
out of date, request an upgrade.
Be sure to use an HDMI cable with a thickness of 14 mm or less.
Be sure to purchase a certified HDMI cable. Otherwise, the picture may not display or a
connection error may occur.
A basic high-speed HDMI cable or one with ethernet is recommended.
This product does not support the ethernet function via HDMI.
Connection Using an HDMI Cable
"Connecting parts may differ in different products.
HDMI IN
Connection Using an HDMI-DVI Cable
"Connecting parts may differ in different products.
Audio will not be enabled if the product is connected to a video device using an HDMI-DVI
cable. To resolve this, additionally connect an audio cable to the audio ports on the product
and video device.
After connecting a video device to the product with an HDMI-DVI cable, make sure to
configure the settings as shown below to enable the video and audio from the video device.
You can use the DVI port on the product as an HDMI port by using a DVI-HDMI adapter.
– SoundHDMI Sound to AV(HDMI)
"Sound settings may not be supported depending on the model.
– SystemGeneralHDMI Hot Plug to On
"Supported resolutions include 1080p (50/60Hz), 720p (50/60Hz), 480p, and 576p.
"UHD-enabled models can support up to UHD 30 Hz.
"Make sure to connect the same colour connectors together. (white to white, red to red, etc.)
DVI/HDMI AUDIO IN
HDMI IN
HDMI
DVI/MAGICINFO IN
27
Connecting to an Audio System
"Connecting parts may differ in different products.
"Make sure to connect the same colour connectors together. (white to white, red to red, etc.)
AUDIO OUT
Connecting the LAN Cable
"Connecting parts may differ in different products.
RJ45(LAN IN, LAN OUT)
Use Cat7(*STP Type) cable for the connection. (10/100 Mbps)
*Shielded Twist Pair
28
Changing the Input source
Source
SOURCE
Source
HDMI 1
Screen Mirroring
Samsung Workspace
HDMI 2 DisplayPortMagicInfo S Web Browser
"The displayed image may differ depending on the model.
Source
HDMI 1 HDMI 2
MagicINFO Lite
"The displayed image may differ depending on the model.
"Supported model: QET
Source allows you to select a variety of sources and change source device names.
You can display the screen of a source device connected to the product. Select a source from
source list to display the screen of the selected source.
"The input source can also be changed by using the SOURCE button on the remote control.
"The screen may not display correctly if an incorrect source is selected for the source device
you want to convert to.
Edit
SOURCEuEditENTER E
Edit the name and device type of a connected external device.
The list can include the following source devices. Source devices on the list differ depending
on the selected source.
HDMI 1 / HDMI 2 / DisplayPort / DVI / Cable Box / Game Console / PC / Blu-ray player
"Available source devices may vary depending on the product.
You cannot edit the following sources.
MagicInfo S / MagicINFO Lite / URL Launcher / Web Browser / Screen Mirroring / Samsung
Workspace
"Menu items may vary depending on the model.
29
Web Browser
SOURCE Web BrowserENTER E
"Connect the network to access the Internet from the product like accessing the Internet
from a computer.
"This function may not be supported depending on the model.
Settings
SOURCE Web BrowseruSettingsENTER E
Refresh Interval
Set the time for the web browser to wait before returning to the home page.
Off / 5 min / 10 min / 15 min / 30 min
Zoom
Set the zoom scale to apply when the web browser is refreshed.
50% / 75% / 100% / 125% / 150% / 200% / 300%
Home Page
Set the website to display when the web browser is refreshed.
Samsung Display / Custom
Custom
Enter the URL to set as the home page.
Enter URL
"Available only when Home Page is set to Custom.
Advanced Settings
General
Hide Tabs and Toolbar
automatically
If the browser tabs, menu or toolbar are not used for a while,
they will automatically disappear. To make them appear again,
move the pointer or focus to the top of the screen.
Use / Do not use
Hide Cursor in Touch Mode
Hide the cursor to prevent interference with touch operation.
Use / Do not use
Pop-up Blocker
Make your browsing experience more pleasant by blocking pop-
up windows.
Use / Do not use
Proxy Server
Configure a proxy server for the web browser.
Use / Do not use
Reset Settings
All your customised Web Browser settings will be reset to their
default values. Your bookmarks and history won't be affected.
Search Engine
If you enter a keyword in the URL/keyword input field, Web Browser will open the Search
Results page. Choose the search engine you want to use.
Google / Bing
30
Privacy & Security
Do Not Track
Ask websites not to track you.
Use / Do not use
Delete History
Delete your entire browsing history.
JavaScript
Allow all sites to run JavaScript for a better browsing experience.
Use / Do not use
Delete browsing data
Delete all browsing data such as cookies, cached images and
data. Your bookmarks and history won't be affected.
Encoding
Encoding
Choose an encoding method for web pages. The current setting
is Auto.
Auto / Manual (Current : Unicode)
About
Display the current version of Web Browser.
Samsung Workspace or Remote Workspace
"This function may not be supported depending on the model.
"Make sure that the product is connected to the network.
"Be sure to connect your keyboard and mouse before starting this function.
Samsung Workspace
SOURCE Samsung WorkspaceENTER E
Access to remote PC and your work resources with this function.
Remote PC: This function allows you to connect your product to a remote PC or a cloud
server.
"Only PCs or Cloud Servers running on macOS/Windows 7 Pro or newer are supported.
Office 365: Provides access to Office 365 features from Microsoft.
VMware Horizon: Provides access to VMware Horizon to businesses operating the VMware
infrastructure with a Horizon account.
Remote Workspace
SOURCE Remote WorkspaceENTER E
This function allows you to connect your product to a remote PC or a cloud server.
Enter the address of the PC or cloud server you want to connect to. Then, follow the on-screen
instructions.
"Only PCs or Cloud Servers running on Windows 7 Pro or newer are supported.
31
Cable Connection
RS232C Cable
Interface
RS232C (9 pins)
Pin
TxD (No.2), RxD (No.3), GND (No.5)
Bit rate
9600 bps
Data bits
8 bit
Parity
None
Stop bit
1 bit
Flow control
None
Maximum length
15 m (only shielded type)
Pin assignment
1 2 3 4 5
6 7 8 9
5 4 3 2 1
9 8 7 6
<Male type> <Female type>
Pin Signal
1
Detect data carrier
2
Received data
3
Transmitted data
4
Prepare data terminal
5
Signal ground
Pin Signal
6
Prepare data set
7
Send request
8
Clear to send
9
Ring indicator
Control multiple display devices connected to a PC simultaneously.
Multiple Display Control
Chapter 04
32
RS232C cable
Connector: 9-Pin D-Sub to Stereo Cable
5
16
9
-P2-
1
2
3
-P1-
-P1- -P1- -P2- -P2-
Male type
Rx 3 1Tx STEREO
Tx 22 Rx PLUG
Gnd 5 3 Gnd (3.5ø)
LAN Cable
Pin assignment
12345678
Pin No Standard Colour Signal
1
White and orange TX+
2
Orange TX-
3
White and green RX+
4
Blue NC
5
White and blue NC
6
Green RX-
7
White and brown NC
8
Brown NC
33
Connector : RJ45
Direct LAN cable (PC to HUB)
HUB
P1
P1P2
P2
Signal P1 P2 Signal
TX+ 11TX+
TX- 22TX-
RX+ 33RX+
RX- 66RX-
Cross LAN cable (PC to LFD)
P1 P2
Signal P1 P2 Signal
TX+ 13RX+
TX- 26RX-
RX+ 31TX+
RX- 62TX-
34
Connection
"Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the
product.
"Connecting parts may differ depending on the model.
Connection 1
RS232C IN RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT
Monitor 1 Monitor 2 Monitor 3 Monitor 4
PC
Connection 2
RJ45(LAN IN)RJ45(LAN IN) RJ45 RJ45(LAN IN)
5 4 3 2 1
Monitor 2Monitor 1
PC
Monitor 3
Connection 3
RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUTRJ45(LAN IN)RJ45
Monitor 1 Monitor 2 Monitor 3 Monitor 4
PC
Connection 4
"This option is only available for models that have LAN IN and LAN OUT ports.
LAN OUTLAN IN LAN OUTLAN IN LAN OUTLAN IN LAN OUTLAN INRJ45
Monitor 1 Monitor 2 Monitor 3 Monitor 4
PC
35
Control Codes
Viewing control state (Get control command)
Header Command
ID
Data length
Checksum
0xAA Command type 0
Controlling (Set control command)
Header Command
ID
Data length Data
Checksum
0xAA Command type 1 Value
Command
No. Command type Command Value range
1
Power control 0x11 0~1
2
Volume control 0x12 0~100
3
Input source control 0x14 -
4
Screen size control 0x19 0~255
5
Video wall mode control 0x5C 0~1
6
Safety Lock 0x5D 0~1
7
Video Wall On 0x84 0~1
8
Video Wall User Control 0x89 -
All communications take place in hexadecimals. The checksum is calculated by adding up
all values except the header. If a checksum adds up to be more than 2 digits as shown below
(11+FF+01+01=112), the first digit is removed.
E.g. Power On & ID=0
Header Command
ID
Data length Data 1
Checksum
0xAA 0x11 1 "Power"
Header Command
ID
Data length Data 1
12
0xAA 0x11 1 1
To control all devices connected by a serial cable simultaneously irrespective of IDs, set the
ID as "0xFE" and transmit commands. Commands will be executed by each device but ACK
will not respond.
36
Power control
Function
A product can be powered on and off using a PC.
Viewing power state (Get Power ON / OFF Status)
Header Command
ID
Data length
Checksum
0xAA 0x11 0
Setting power ON/Off (Set Power ON / OFF)
Header Command
ID
Data length Data
Checksum
0xAA 0x11 1 "Power"
"Power": Power code to be set on a product.
Ack
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x11 "Power"
"Power": Power code to be set on a product.
Nak
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x11 "ERR"
"ERR" : A code showing what error has occurred.
Volume control
Function
The volume of a product can be adjusted using a PC.
Viewing volume state (Get Volume Status)
Header Command
ID
Data length
Checksum
0xAA 0x12 0
Setting the volume (Set Volume)
Header Command
ID
Data length Data
Checksum
0xAA 0x12 1 "Volume"
"Volume": Volume value code to be set on a product. (0-100)
Ack
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x12 "Volume"
"Volume": Volume value code to be set on a product. (0-100)
Nak
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x12 "ERR"
"ERR" : A code showing what error has occurred.
37
Input source control
Function
The input source of a product can be changed using a PC.
Viewing input source state (Get Input Source Status)
Header Command
ID
Data length
Checksum
0xAA 0x14 0
Setting the input source (Set Input Source)
Header Command
ID
Data length Data
Checksum
0xAA 0x14 1 "Input Source"
"Input Source": An input source code to be set on a product.
0x18 DVI
0x0C Input source
0x20 MagicInfo
0x1F DVI_video
0x21 HDMI1
0x22 HDMI1_PC
0x23 HDMI2
0x24 HDMI2_PC
0x25 DisplayPort
"DVI_video, HDMI1_PC and HDMI2_PC cannot be used with the Set command. They only
respond to "Get" commands.
"MagicInfo or MagicINFO Lite are only available with models that contain the MagicInfo or
MagicINFO Lite function.
Ack
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x14 "Input
Source"
"Input Source": An input source code to be set on a product.
Nak
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x14 "ERR"
"ERR" : A code showing what error has occurred.
38
Screen size control
Function
The screen size of a product can be changed using a PC.
Viewing the screen size (Get Screen Size Status)
Header Command
ID
Data length
Checksum
0xAA 0x19 0
Ack
Header Command
ID
Data
length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x19 "Screen Size"
"Screen Size": product screen size (range: 0 – 255, unit: inch)
Nak
Header Command
ID
Data
length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x19 "ERR"
"ERR": A code showing what error has occurred
Video Wall Mode Control
Function
Video Wall mode can be activated on a product using a PC.
This control is only available on a product whose Video Wall is enabled.
Viewing video wall mode (Get Video Wall Mode)
Header Command
ID
Data length
Checksum
0xAA 0x5C 0
Setting the video wall (Set Video Wall Mode)
Header Command
ID
Data length Data
Checksum
0xAA 0x5C 1 "Video Wall Mode"
"Video Wall Mode": A code used to activate Video Wall mode on a product
Full
Natural
Ack
Header Command
ID
Data
length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x5C "Video Wall
Mode"
"Video Wall Mode": A code used to activate Video Wall mode on a product
Nak
Header Command
ID
Data
length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x5C "ERR"
"ERR": A code showing what error has occurred
39
Safety Lock
Function
PC can be used to turn the Safety Lock On function on or off on a product.
This control is available regardless of whether or not the power is turned on.
Viewing the safety lock state (Get Safety Lock Status)
Header Command
ID
Data length
Checksum
0xAA 0x5D 0
Enabling or disabling safety lock (Set Safety Lock Enable / Disable)
Header Command
ID
Data length Data
Checksum
0xAA 0x5D 1 "Safety Lock"
"Safety Lock": Safety lock code to be set on a product
Ack
Header Command
ID
Data
length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x5D "Safety Lock"
"Safety Lock": Safety lock code to be set on a product
Nak
Header Command
ID
Data
length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x5D "ERR"
"ERR": A code showing what error has occurred
Video Wall On
Function
Turn Video Wall on or off on the product from your computer.
This control is only available on a product whose Video Wall is enabled.
Get Video Wall On/Off Status
Header Command
ID
Data length
Checksum
0xAA 0x84 0
Set Video Wall On/Off
Header Command
ID
Data length Data
Checksum
0xAA 0x84 1 V.Wall_On
V.Wall_On: Video Wall code to be assigned to the product
Ack
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x84 V.Wall_On
V.Wall_On : Same as above
Nak
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x84 ERR
"ERR": A code showing what error has occurred
40
Video Wall User Control
Function
Turn the Video Wall function on or off on the product from your computer.
This control is only available on a product whose Video Wall is enabled.
Get Video Wall Status
Header Command
ID
Data length
Checksum
0xAA 0x89 0
Set Video Wall
Header Command
ID
Data length Val1 Val2
Checksum
0xAA 0x89 2 Wall_Div Wall_SNo
Wall_SNo: Product Number code assigned to the product
10x10 Video Wall Model : ( 1 ~ 100)
Set Number Data
1 0x01
2 0x02
... ...
99 0x63
100 0x64
Ack
Header Command
ID
Data
length Ack/Nak r-CMD Val1 Val2
Checksum
0xAA 0xFF 4 'A' 0x89 Wall_Div Wall_
SNo
Nak
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x89 ERR
"ERR": A code showing what error has occurred
41
Wall_Div: Video Wall Divider code assigned to the product
10x10 Video Wall Model
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Off
0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
1
0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19 0x1A 0x1B 0x1C 0x1D 0x1E 0x1F
2
0x21 0x22 0x23 0x24 0x25 0x26 0x27 0x28 0x29 0x2A 0x2B 0x2C 0x2D 0x2E 0x2F
3
0x31 0x32 0x33 0x34 0x35 0x36 0x37 0x38 0x39 0x3A 0x3B 0x3C 0x3D 0x3E 0x3F
4
0x41 0x42 0x43 0x44 0x45 0x46 0x47 0x48 0x49 0x4A 0x4B 0x4C 0x4D 0x4E 0x4F
5
0x51 0x52 0x53 0x54 0x55 0x56 0x57 0x58 0x59 0x5A 0x5B 0x5C 0x5D 0x5E 0x5F
6
0x61 0x62 0x63 0x64 0x65 0x66 0x67 0x68 0x69 0x6A 0x6B 0x6C 0x6D 0x6E 0x6F
7
0x71 0x72 0x73 0x74 0x75 0x76 0x77 0x78 0x79 0x7A 0x7B 0x7C 0x7D 0x7E N/A
8
0x81 0x82 0x83 0x84 0x85 0x86 0x87 0x88 0x89 0x8A 0x8B 0x8C N/A N/A N/A
9
0x91 0x92 0x93 0x94 0x95 0x96 0x97 0x98 0x99 0x9A 0x9B N/A N/A N/A N/A
10
0xA1 0xA2 0xA3 0xA4 0xA5 0xA6 0xA7 0xA8 0xA9 0xAA N/A N/A N/A N/A N/A
11
0xB1 0xB2 0xB3 0xB4 0xB5 0xB6 0xB7 0xB8 0xB9 N/A N/A N/A N/A N/A N/A
12
0xC1 0xC2 0xC3 0xC4 0xC5 0xC6 0xC7 0xC8 N/A N/A N/A N/A N/A N/A N/A
13
0xD1 0xD2 0xD3 0xD4 0xD5 0xD6 0xD7 N/A N/A N/A N/A N/A N/A N/A N/A
14
0xE1 0xE2 0xE3 0xE4 0xE5 0xE6 0xE7 N/A N/A N/A N/A N/A N/A N/A N/A
15
0xF1 0xF2 0xF3 0xF4 0xF5 0xF6 N/A N/A N/A N/A N/A N/A N/A N/A N/A
42
Using MDC
Multiple display control "MDC" is an application that allows you to easily control multiple
display devices simultaneously using a PC.
For details on how to use the MDC programme, refer to Help after installing the programme.
The MDC programme is available on the website. (http://displaysolutions.samsung.com)
"If you press the On or Off button located at the top left of the screen, the product checks its
status for about one minute. To run other commands, try after the one minute.
"For details on how to connect devices for multiple display control, refer to page 34.
MDC Programme Installation/Uninstallation
"Installing and uninstalling steps can vary depending on the OS.
Installation
"MDC installation can be affected by the graphics card, mother board and network
conditions.
1
Click the MDC Unified installation programme.
2
Click "Next".
3
When the "Welcome to the InstallShield Wizard for MDC_Unified" screen appears, click
"Next".
4
In the "License Agreement" window displayed, select "I accept the terms in the license
agreement" and click "Next".
5
In the displayed "Customer Information" window, fill out all the information fields and click
"Next".
6
In the displayed "Destination Folder" window, select the directory path you want to install
the programme in and click "Next".
"If the directory path is not specified, the programme will be installed in the default
directory path.
7
In the displayed "Ready to Install the Program" window, check the directory path to install
the programme in and click "Install".
8
Installation progress will be displayed.
9
Click "Finish" in the displayed "InstallShield Wizard Complete" window.
"Select "Launch the program" and click "Finish" to run the MDC programme immediately.
10
The MDC Unified shortcut icon will be created on the desktop after installation.
"The MDC execution icon may not be displayed depending on the PC system or product
specifications.
"Press F5 if the execution icon is not displayed.
Uninstallation
1
Select SettingsControl Panel on the Start menu and double-click Add/Delete Program.
2
Select MDC Unified from the list and click Change/Remove.
43
Player feature
Player
HOME PlayerENTER E
Play a range of content such as channels with schedules assigned, templates or files.
"This function may not be supported depending on the model.
Player
Filter By: All Options
No channels
Network Channel
Network File
My Templates
Internal Memory
"The displayed image may differ depending on the model.
"You must set Clock Set before you can use this feature.
No. Description
Select between internal or external memory.
Play content, templates and schedules configured on the server.
You can view whether the server is connected (approval) in the Player
screen. To view whether the server is connected when a Network Channel is
running, press INFO on the remote control.
1
Select Network Channel from the Player screen. The No channels message
appears if no channel has been registered in Network Channel.
2
Network Channel will run.
Play content stored on the server.
Play templates stored in My Templates folder in the Internal Memory.
"This function may not be supported depending on the model.
Select a content type as criterion to search for a desired content list.
Set different options for Player.
Viewing content
1
Select either internal or external memory. The files saved in the selected memory appear.
2
Select the desired file. The content appears on the screen. (For more information on
compatible file formats, see the “File formats compatible with Player” section.)
Accessible using the HOME button on the remote control.
Chapter 05
44
When content is running
Control buttons on the remote control
You can play, pause, or skip the content on the playlist by pressing buttons on the remote
control.
Button Function
TOOLS
Brings up the menu bar.
INFO
Displays the general information of the content.
►
Goes to next file or page.
◄
Goes to previous file or page.
E / ∆ / ³
Plays or pauses slide show or video content.
´
Stops displaying content and goes to the Player screen.
π
Rewinds the video content.
µ
Fast forwards the video content.
"If there is only one image file in the Internal Memory or USB, the Slide Show will not play.
"If the name of a folder is too long on the USB, you cannot select the folder.
"Portrait option for Content Orientation is not available for contents with a resolution higher
than 3840 x 2160.
"Content Size for videos with a resolution higher than 3840 x 2160 supports Full Screen only.
Available menu
Press the TOOLS button on the remote control during content playback to configure settings.
Menu Description
Playlist
View a list of content items currently playing.
Channel List
Network Channel / Internal Channel / USB
Sound Mode
Customises the audio settings for the content currently playing.
Repeat All / Repeat One
Set the repeat mode.
Background Music
Set the background music to be played when content is running.
Reset
Reset the background music.
Pause
Pause the background music.
Prev
Play the previous background music on the list.
Next
Play the next background music on the list.
"Reset, Pause, Prev, Next only appear when the background music is set.
"This function may not be supported depending on the model.
45
File Formats Compatible with Player
Supported file systems include FAT32 and NTFS.
A file with a vertical and horizontal resolution larger than the maximum resolution cannot
be played. Check the vertical and horizontal resolution of the file.
Check the supported video and audio Codec types and Versions.
Check the supported file versions.
"PowerPoint version up to 97 – 2013 is supported
"For USB-Internal Memory file transfer, click OptionsSend.
Location of template files
– Internal MemoryMagicinfoSlide folder
– Internal Memory transfer: Internal MemoryMy Templates folder
Location of other files (non-template)
– Internal MemoryMagicinfoSlide folder
– Internal Memory transfer: Under the root folder
"This function may not be supported depending on the model.
Network Schedule Multiframe
Playback restrictions
1 to 3 FHD video files can be played simultaneously or only one UHD video file and one
FHD video file at a time. In portrait playback mode, 3 FHD video files can be played
simultaneously or only one UHD video file at a time.
For Office files (PPT and Word files) and PDF files, only one file type is supported at a time.
LFD(*.LFD) files are not supported.
Contents with a resolution higher than 3840 x 2160 are not supported.
Sound output restrictions
More than one sound output cannot be used.
user
"Network BGM: Settings can be configured when creating a server schedule.
"Local BGM: BGM settings can be configured using the tools displayed after the TOOLS
button is pressed during Player playback.
"User-selected main frame: Main frame settings can be configured when creating a
server schedule.
Template les(*.LFD)
Restrictions
Check that you have Contents and Schedules folders published to the USB storage device.
"A properly published content appears as Published Content in the USB device.
"When copying a content you published to a USB device (Published Content ) to the
Internal Memory, the content appears in Internal Memory as Published Content
only. Contents and Schedules folders are not visible under Internal Memory.
Playback restrictions
A maximum of two video (Video) files can be played.
For Office files (PPT and Word files) and PDF files, only one file type is supported at a time.
When playing more than one video files simultaneously, make sure that the display areas
are not overlapping one another.
Sound output restrictions
More than one sound output cannot be used.
user
46
Video codecs
File Extension Container Video Codec Resolution Frame rate
(fps)
Bit rate
(Mbps) Audio Codec
*.avi
*.mkv
*.asf
*.wmv
*.mp4
*.mov
*.3gp
*.vro
*.mpg
*.mpeg
*.ts
*.tp
*.trp
*.flv
*.vob
*.svi
*.m2ts
*.mts
AVI
MKV
ASF
MP4
3GP
MOV
FLV
VRO
VOB
PS
TS
SVAF
H.264 BP/MP/HP
4096 x 2160
60
Dolby Digital
AC3
LPCM
ADPCM(IMA, MS)
AAC
HE-AAC
WMA
DD+
MPEG(MP3)
AC-4
OPUS
HEVC (H.265 - Main, Main10) 60 80
Motion JPEG 3840 x 2160 30 80
MVC
1920 x 1080
60
20
MPEG4 SP/ASP
Window Media Video v9 (VC1)
MPEG2
MPEG1
Microsoft MPEG-4 v1, v2, v3
30
Window Media Video v7(WMV1), v8(WMV2)
H 263 Sorenson
VP6
*.webm WebM
VP8 1920 x 1080 60 20
Vorbis
VP9 3840 x 2160 80
*.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 RealAudio 6
47
Other restrictions
Codecs may not function properly if there is a problem with the content.
Video content does not play or does not play correctly if there is an error in the content or
container.
Sound or video may not work if they have standard bit rates/frame rates above the TV’s
compatibility ratings.
If the Index Table is has an error, the Seek (Jump) function will not work.
When playing video over a network connection, the video may not play smoothly because of
data transmission speeds.
Some USB/digital camera devices may not be compatible with the TV.
HEVC codec is only available in MKV / MP4 / TS containers.
The MVC codec is supported partly.
Video decoders
H.264 UHD is supported up to Level 5.1, and H.264 FHD is supported up to Level 4.1. (TV does
not support FMO / ASO / RS)
HEVC UHD is supported up to Level 5.1, and HEVC FHD is supported up to Level 4.1.
HEVC 8K is supported up to Level 6.1.
VC1 AP L4 is not supported.
GMC 2 or above is not supported.
When a single video file is playing, Seamless mode is not supported under the following
conditions:
– Incompatible codec (MVC, VP3, MJPEG) ↔ Incompatible codec
– Incompatible codec ↔ Compatible codec
– The resolution is different from that of the monitor
– The frequency is different from that of the monitor
Audio decoders
WMA is supported up to 10 Pro 5.1 channels, M2 profile.
WMA1, WMA lossless / Voice are not supported.
QCELP and AMR NB/WB are not supported.
Vorbis is supported for up to 5.1 channels.
Dolby Digital Plus is supported for up to 5.1 channels.
The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 kHz, and differ
with the codec.
Image
Compatible image file format: JPEG, PNG, BMP
"32-bit, 24-bit and 8-bit BMP files are supported.
Supported maximum resolution: 7680 x 4320 (JPEG), 4096 x 4096 (PNG, BMP)
"When playing 10 files in one LFD file - 5120 x 5120
Supported maximum file size: 20MB
Supported Slideshow Effect: 9 effects
(Fade1, Fade2, Blind, Spiral, Checker, Linear, Stairs, Wipe, Random)
48
Power Point PDF WORD
Compatible document file formats
– Extension : ppt, pptx
– Version : Office 97 ~ Office 2013
Functions not supported
– Animation effect
– 3D shapes (which will be displayed in 2D)
– Header and footer (some subitems are not supported)
– Word Art
– Align
A group alignment error may occur
– Office 2007
SmartArt is not fully supported. 97 out of 115 subitems
are supported.
– Object insertion
– Half-width characters
– Letter spacing
– Charts
– Vertical text
Some subitems are not supported
– Slide notes and handout
Compatible document file formats
– Extension : pdf
Functions not supported
– Content less than 1 pixel not supported because of
performance degradation issue.
– Masked Image, Tiled Image content not supported.
– Content with Rotated Text, not supported.
– 3D Shadow Effects not supported.
– Some characters not supported
(Special characters may be corrupted)
Compatible document file formats
– Extension : .doc, .docx
– Version : Office 97 ~ Office 2013
Functions not supported
– Page background effect
– Some paragraph styles
– Word Art
– Align
A group alignment error may occur
– 3D shapes (which will be displayed in 2D)
– Office 2007
SmartArt is not fully supported. 97 out of 115 subitems
are supported.
– Charts
– Half-width characters
– Letter spacing
– Vertical text
Some subitems are not supported
– Slide notes and handout
49
Schedule
HOME ScheduleENTER E
Schedule
Internal Memory Send Delete
Schedule your content on a local channel.
Select to create a
new schedule on this
channel
CH 2
CH 3
The default content will be played when there is no programme scheduled. You can change the default content
from the Options menu.
Sunday, JanuaryAM
"The displayed image may differ depending on the model.
You can check the schedule imported from a selected storage device.
"This function may not be supported depending on the model.
No. Description
Select the saved location of the schedule.
Create/Edit/Delete/View schedule of content playback.
50
Clone Product
HOME Clone ProductENTER E
Clone Product
MENU
"The displayed image may differ depending on the model.
Export settings on the product to an external storage device. You can also import settings from an external storage
device.
This option is useful when assigning the same settings to several products.
When a duplicate le is not found on the external storage device
1
Connect the external storage device, then run the Clone Product function.
2
The No cloning file found on the external storage device. Export this device's settings to the external storage
device? message appears.
3
Select Export to export the settings.
When a duplicate le is found on the external storage device
1
Connect the external storage device, then run the Clone Product function.
2
The Cloning file found. Please select an option. message appears.
Run the Import from External Storage or Export to External Storage function.
– Import from External Storage: Copy settings saved on an external storage device to the product.
"After configuration is complete, the product is rebooted automatically.
– Export to External Storage: Copy settings on the product to an external storage device.
51
ID Settings
HOME ID SettingsENTER E
ID Settings
"The displayed image may differ depending on the model.
Assign an ID to a set.
Device ID
Set a unique ID number for each product.
"Press u/d to select a number, and press E.
"Enter the number you want using the number buttons on the remote control.
Device ID Auto Set
This feature automatically allots an ID number to a device connected via an RS232C cable.
"This function is only available on the first device within an RS-232C daisy chain.
"This function may not be supported depending on the model.
PC Connection Cable
Select which type of cable you are using to connect the display to the PC.
RS232C cable
Communicate with MDC via the RS232C cable.
RJ-45 (LAN)/Wi-Fi Network or RJ-45 (LAN) Cable
Communicate with MDC via the RJ45 cable.
"Available functions may differ depending on the model.
52
Video Wall
HOME Video WallENTER E
Video Wall
"The displayed image may differ depending on the model.
Customise the layout of multiple displays that are connected to form a video wall.
In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays.
To display multiple images, refer to MDC Help or the MagicInfo user guide. Some models may not support the
MagicInfo function.
"This function may not be supported depending on the model.
Video Wall
You can activate or deactivate Video Wall.
To organise a video wall, select On.
Off / On
Horizontal x Vertical
This feature automatically splits a videowall display based on a videowall matrix configuration.
Enter the videowall matrix.
The videowall display is split based on the configured matrix. The number of vertical or horizontal display devices
can be set within the range 1 and 15.
"A videowall display can be split into a maximum of 225 screens.
"The Horizontal x Vertical option is only enabled when Video Wall is set to On.
53
Screen Position
To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature.
Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form
the videowall.
To rearrange products, use the direction buttons on the remote control to move a product to another desired
number. Press the E button.
"Screen Position allows you to split the screen into a maximum of 225 views (15 x 15).
"The Screen Position option is only enabled when Video Wall is set to On.
"To use the function, make sure Horizontal x Vertical is configured.
Format
Select how to display images on the videowall display.
Full: Display images in full screen with no margin.
Natural: Display images in the original aspect ratio without enlarging or reducing the size.
"The Format option is only enabled when Video Wall is set to On.
54
Network Status
HOME Network StatusENTER E
Network Status
"The displayed image may differ depending on the model.
Check the current network and Internet connection.
55
On/Off Timer
HOME On/Off TimerENTER E
On/Off Timer
"The displayed image may differ depending on the model.
"You must set Clock Set before you can use this feature.
On Timer
Set On Timer so that your product turns on automatically at a time and on a day of your choice.
The power is turned on with the specified volume or input source.
On Timer: Set the on timer by making a selection from one of the seven options. Ensure you set the current time
first.
(On Timer 1 ~ On Timer 7)
"While the internal/USB memory option can be used with On Timer for MagicInfo or MagicINFO Lite mode, it is
recommended to use an internal memory.
"Proper operation of On Timer feature cannot be guaranteed if used with a battery powered USB device, which
can take longer to be recognised.
Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose
the days you want On Timer to turn on your product.
– The check mark indicates days you’ve selected.
Time: Set the hour and minute. Use the number buttons or the up and down arrow keys to enter numbers. Use
the left and right arrow buttons to change entry fields.
Volume (For models with built-in speakers): Set the desired volume level. Use the up and down arrow buttons
to change the volume level.
Source: Select the input source of your choice.
Content (when the Source is set to Internal/USB for MagicInfo mode): From the USB device or internal memory,
select a file (e.g. music, photo, or video) to play just after the product is turned on.
56
Off Timer
Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 ~ Off Timer 7)
Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose
the days you want Off Timer to turn off your product.
– The check mark indicates days you’ve selected.
Time: Set the hour and minute. Use the number buttons or the up and down arrow keys to enter numbers. Use
the left and right arrow buttons to change entry fields.
Holiday Management
Timer will be disabled during a period specified as a holiday.
Add Holiday: Specify the period you want to add as a holiday.
Select the start and end dates of the holiday you want to add using the u/d buttons, and click the Done
button.
The period will be added to the list of holidays.
– Start Date: Set the start date of the holiday.
– End Date: Set the end date of the holiday.
Delete: Delete selected items from the list of holidays.
Edit: Select a holiday item and then change the date.
Set Applied Timer: Set the On Timer and Off Timer to not activate on public holidays.
– Press E to select the On Timer and Off Timer settings you do not want to activate.
– The selected On Timer and Off Timer will not activate.
57
Ticker
HOME TickerENTER E
Ticker
"The displayed image may differ depending on the model.
Input text while a video or image is displayed and display the text on the screen.
"You must set Clock Set before you can use this feature.
Off / On: Set whether or not to use Ticker.
Message: Enter a message to display on the screen.
Time: Set the Start Time and End Time to display a Message.
Font options: Specify the text font and colour for the message.
Position: Select a position to display a Message.
Scroll: Turn scroll effects of Ticker on or not. Specify the scroll Direction and Speed for the message.
Preview: Preview your Ticker settings.
58
URL Launcher
HOME URL LauncherENTER E
URL Launcher
URL Launcher
"The displayed image may differ depending on the model.
For details on how to use the URL Launcher feature, contact the dealer the product was purchased from.
"This function may not be supported depending on the model.
"To use the URL Launcher feature, set Play via to URL Launcher in System.
(MENU mSystemPlay viaURL Launcher)
59
URL Launcher Settings
HOME URL Launcher SettingsENTER E
URL Launcher Settings
"The displayed image may differ depending on the model.
"For details on how to use the URL Launcher feature, contact the dealer the product was purchased from.
"This function may not be supported depending on the model.
Install Web App: Enter URL to install the web application.
Install from USB Device: Install the web application from the USB storage device.
Uninstall: Remove the installed web application.
Timeout Setting: Set the timeout period for connecting to the URL.
Developer Mode: Enable developer mode.
60
Menu
Picture
2nd 3rd Description
Backlight / Brightness /
Contrast / Sharpness
Your product has several options for adjusting picture quality.
"You can adjust and store settings for each external device you have connected to an input on the product.
"Lowering picture brightness reduces power consumption.
Colour Temperature It sets colour temperature. The value and temperature increase simultaneously, so the ratio of blue colour rises. (Range:
2800K–16000K)
"Enabled when Colour Tone is set to Off.
Advanced Settings Configure advanced picture settings to create your preferred picture.
Picture Enhancer Displays enhanced colour and sharpness.
HDR+ Mode or HDR10+ Mode Automatically provide an optimal HDR effect based on the video source.
"This function may not be supported depending on the model.
"Models with Local Dimming support HDR10+ Mode.
Colour Adjust the colour saturation levels. Colour saturation intensifies as the value nears 100. (Range: 0~100)
Tint (G/R) Adjust the ratio of green to red tint levels. Increasing values intensifies the saturation of red and green colours. (Range: 0~50)
Chapter 06
61
2nd 3rd Description
Advanced Settings White Balance Adjust the colour temperature of the picture so that white objects appear brighter.
"This function may not be supported depending on the model.
2 Point
Adjust red, green, and blue luminosity levels in two sections for precise white balance optimisation.
20 Point Settings
Controls the white balance in 20 point interval by adjusting the red, green, and blue brightness.
– 20 Point
Adjust red, green, and blue luminosity levels in twenty sections for precise white balance optimisation.
"Some external devices may not support this function.
Gamma Adjust the mid-range brightness of the picture.
"Gamma settings HLG, ST.2084, and BT.1886 may change depending on the input video settings. For models with the HDR+
Mode support, the Gamma settings HLG, ST.2084, and BT.1886 may change depending on the input video and HDR+ Mode
settings. If HDR+ Mode is set to Off, HLG, ST.2084, and BT.1886 settings may be available depending on the input video. To
adjust S Curve, set HDR+ Mode to Off.
HLG / ST.2084 / BT.1886 / S Curve
Adjust the HLG, ST.2084, BT.1886, S Curve levels of the picture.
"Available functions may differ depending on the port type.
Contrast Enhancer Automatically balance the contrast to prevent excessive differences between bright and dark areas.
Black Tone Select the black level to adjust the screen depth.
Flesh Tone Adjust the flesh tone colour by increasing or decreasing red levels.
RGB Only Mode Fine-tune the saturation and tint of the red, green, and blue colour channels.
62
2nd 3rd Description
Advanced Settings Colour Space Settings Configure colour space settings to refine the spectrum of colours on your screen.
Colour Space
Choose a colour space.
"To adjust Colour, Red, Green, Blue and Reset, set Colour Space to Custom.
Input Signal Plus Expands the input signal range for HDMI connections.
"When Input Signal Plus is set to On, up to the 3840 x 2160 @ 60 Hz resolution is supported.
When Input Signal Plus is set to Off, up to the 3840 x 2160 @ 30 Hz resolution is supported.
"Connecting parts may differ depending on the model.
"This function may not be supported depending on the model.
Supported Resolutions for UHD Input Signals
Check the supported resolution for UHD input signals.
Resolution: 3840 x 2160p, 4096 x 2160p
If Input Signal Plus is set to Off
Frame rate (fps) Colour Depth / Chroma Sampling
50 / 60 8 bit - - - O
If Input Signal Plus is set to On
Frame rate (fps) Colour Depth / Chroma Sampling
50 / 60
8 bit O O O O
10 bit - - O O
12 bit - - O O
Motion Lighting Reduces power consumption by reducing screen brightness when the picture on the screen is in motion.
63
2nd 3rd Description
Picture Options Colour Tone Select the colour tone that best suits your viewing preferences.
"Settings can be adjusted and stored for each external device connected to an input on the product.
"Available options may vary depending on the product.
Digital Clean View Reduce picture noise to avoid distractions such as flickering.
HDMI Black Level Adjust the black level to optimise the HDMI picture brightness and contrast.
Film Mode Make frame transitions from older video sources smoother. This function is only available when the input signal is TV, AV,
Component (480i, 1080i), or HDMI (1080i).
Local Dimming Adjust brightness levels of individual on-screen areas for optimum contrast.
"Models with Dynamic Backlight are not supported.
"This function may not be supported depending on the model.
Dynamic Backlight Automatically adjust the backlight to provide the best possible screen contrast under the current conditions.
"Models with Local Dimming are not supported.
Apply Picture Settings Apply the picture settings to all external devices connected to the device or to the current source only.
64
2nd 3rd Description
Picture Size Settings Choose size and aspect ratio picture displayed on screen.
"Some external devices and applications may not support this function.
Picture Size Different screen adjustment options are displayed depending on the current input source.
"Available functions may differ depending on the model or input signals.
"Do not set your product to 4:3 format for a long time.
The borders displayed on the left and right, or top and bottom of the screen may cause image retention (screen burn)
which is not covered by the warranty.
Fit to screen Adjusts the picture position. When selected, the full programme image will be displayed. No part of the image will be cut off.
Zoom and Position Adjusts the picture zoom and position. This function is available only if Picture Size is set to Custom.
"If you want to reset the picture to its original position, select Reset in the Zoom and Position screen. The picture will be set
to its default position.
Reset Picture Restore all picture settings to the factory default.
65
OnScreen Display
2nd 3rd Description
Display Orientation Onscreen Menu Orientation Select whether the onscreen menu should be displayed in landscape or portrait orientation.
"This function may not be supported depending on the model.
Source Content Orientation Rotate the product screen orientation.
"This feature is not available for input source resolutions higher than 7680 x 4320.
"This function may not be supported depending on the model.
Aspect Ratio Set the rotated screen to be either full screen or original.
"Available only when Source Content Orientation is set to Portrait.
Screen Protection Auto Protection Time If the screen displays a still image for a certain period of time you define, the product activates the screen saver to prevent the
formation of burnt in ghost images on the screen.
Screen Burn Protection To reduce the possibility of screen burn, this unit is equipped with Screen Burn Protection screen burn prevention technology.
Screen Burn Protection moves the picture slightly on the screen.
Pixel Shift
Minimise image retention by finely moving pixels horizontally or vertically.
"Horizontal, Vertical and Time are enabled only when Pixel Shift is set to On.
"The Pixel Shift value may differ depending on the model.
"Displaying a still image or a 4:3 output for an extended period of time may cause image retention. This is not a defect
in the product.
Timer
You can set the timer for Screen Burn Protection.
The Screen Burn Protection feature stops automatically after a specified period of time.
Immediate display
Select the screen saver you want to display immediately.
66
2nd 3rd Description
Message Display Source Info Select whether to display the source OSD when the input source changes.
No Signal Message Select whether to display the no-signal OSD when no signal is detected.
The message No Cable Connected will appear if no source device is connected.
MDC Message Select whether to display the MDC OSD when the product is controlled by the MDC.
Download Status Message Select to display the status when downloading content from a server or other device.
Language Set the menu language.
"A change to the language setting will only be applied to the onscreen menu display. It will not be applied to other
functions on your PC.
Reset OnScreen Display This option returns the current settings under OnScreen Display to the default factory settings.
67
Sound
2nd 3rd Description
Sound Mode You can select a sound mode to suit your personal preferences.
"This function is disabled when Sound Output is set to External or Receiver (HDMI).
Balance Adjust speaker volume levels for sound balance optimisation.
"This function is disabled when Sound Output is set to External or Receiver (HDMI).
"Available functions may differ depending on the model.
Equaliser Adjust the equaliser to customise the volume and pitch, and enhance the richness of the sound output.
"Available only when Sound Mode is set to Standard.
"This function is disabled when Sound Output is set to External or Receiver (HDMI).
HDMI Sound Select whether to hear from AV(HDMI) or PC(DVI).
"Models without the AUDIO IN port are not supported.
Sound on Video Call Select sound output to listen to during a video call.
"Models without the AUDIO IN port are not supported.
Digital Output Audio Format Select the digital audio output format. The Dolby Digital+ option is only available via HDMI(ARC) for external devices that
support the format.
"This function may not be supported depending on the model.
68
2nd 3rd Description
Digital Output Audio Delay Adjust the delay time between audio and video tracks. This function is only available when the device is connected via SPDIF.
"Only models with the DIGITAL AUDIO OUT (OPTICAL) port are supported.
Sound Output Select speakers for sound output.
"When you set Sound Output to External or Receiver (HDMI), the internal speaker is turned off. You will hear sound through
the external speakers only.
"The audio is available both for internal and external speakers while connected via the AUDIO OUT port with the Sound
Output option set to Internal. Connecting parts may differ in different products.
"To select the Receiver (HDMI) option, set Anynet+ (HDMI-CEC) to On while the product is connected to the AV Receiver’s
HDMI(ARC) port.
"If there is no video signal, both the products speakers and the external speakers will be mute.
Auto Volume Automatically adjusts the volume level when you change video sources or content so the level remains the same.
"To use the volume control of a connected source device, set Auto Volume to Off.
"This function is disabled when Sound Output is set to External or Receiver (HDMI).
Reset Sound Reset all sound settings to the factory defaults.
69
Network
2nd 3rd Description
Network Status You can check the current network and Internet status.
Open Network Settings Configure network settings to connect to an available network.
Network Type "Network Type menu may not be available in Wired models.
70
Network Settings (Wired)
Connecting to a Wired Network
There are three ways to attach your product to your LAN using cable.
You can attach your product to your LAN by connecting the LAN port on the back of your
product to an external modem using a LAN cable.
See the diagram below.
The Modem Port on the Wall
Modem Cable LAN Cable
External Modem
(ADSL / VDSL)
LAN
RJ45
(LAN IN)
You can attach your product to your LAN by connecting the LAN port on the back of your
product to an IP Sharer which is connected to an external modem. Use LAN cable for the
connection. See the diagram below.
The Modem Port on the Wall
Modem Cable LAN Cable LAN Cable
External Modem
(ADSL / VDSL)
IP Sharer
(having DHCP server)
LAN
RJ45
(LAN IN)
Depending on how your network is configured, you may be able to attach your product to
your LAN by connecting the LAN port on the back of your product directly to a network wall
outlet using a LAN cable.
See the diagram below. Note that the wall outlet is attached to a modem or router
elsewhere in your house.
The LAN Port on the Wall
LAN Cable
LAN
RJ45
(LAN IN)
If you have a Dynamic Network, you should use an ADSL modem or router that supports
the Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP
automatically provide the IP Address, Subnet Mask, Gateway, and DNS values your product
needs to access the Internet so you do not have to enter them manually. Most home networks
are Dynamic Networks.
Some networks require a Static IP address. If your network requires a Static IP address, you
must enter the IP Address, Subnet Mask, Gateway, and DNS values manually on your product
IP Settings when you set up the network connection. To get the IP Address, Subnet Mask,
Gateway, and DNS values, contact your Internet Service Provider (ISP).
If you have a Windows computer, you can also get these values through your computer.
"You can use ADSL modems that support DHCP if your network requires a Static IP address.
"ADSL modems that support DHCP also let you use Static IP addresses.
71
Set the network connection to use Internet services such as perform software upgrades.
Automatic Open Network Settings (Wired)
Connect to the network using a LAN cable.
Make sure a LAN cable is connected first.
How to set up automatically
1
Set Network Type to Wired from the Open Network Settings page.
"For wired models, select Network Status menu.
2
The network test screen appears and verifies the network connection.
When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
"If the connection process fails, check the LAN port connection.
"If the automatic process cannot find the network connection values or if you want to set the
connection manually, go to the next section(Manual Open Network Settings (Wired)).
Manual Open Network Settings (Wired)
Offices may use static IP addresses.
If this is the case, ask the network administrator for the IP Address, Subnet Mask, Gateway and
DNS server address. Enter these values manually.
Getting the Network Connection Values
To view the Network connection values on most Windows computers, follow these steps.
1
Right click the Network icon on the bottom right of the screen.
2
In the pop-up menu that appears, click Status.
3
On the dialog that appears, click the Support tab.
4
On the Support Tab, click the Details button. The Network connection values are displayed.
"The path to the settings depends on the installed OS.
How to set up manually
1
Set Network Type to Wired from the Open Network Settings page.
The network test screen appears and the verification process starts. Press Cancel. The
verification process stops.
"For wired models, select Network Status menu.
2
Select IP Settings on network connection screen. The IP Settings screen appears.
3
Select the field at the top, press E, and then set IP setting to Enter manually. Repeat the
entry process for each field in the IP Address.
"Setting IP setting to Enter manually automatically changes DNS setting to Enter
manually.
4
When done, select OK at the bottom of the page, and then press E. The network test
screen appears and the verification process starts.
5
When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
72
Network Settings (Wireless)
"This function may not be supported depending on the model.
Connecting to a Wireless Network
The LAN Port on the Wall
LAN Cable
Wireless IP sharer
(router having DHCP server)
Samsung recommends using IEEE 802.11n. When you play video over a network connection, the
video may not play smoothly.
"Select a channel for the wireless IP sharer that is not currently being used. If the channel
set for the wireless IP sharer is currently being used by another device nearby, this will
result in interference and communication failure.
"Your product supports only the following wireless network security protocols.
– Authentication Modes: WEP, WPAPSK, WPA2PSK
– Encryption Types: WEP, TKIP, AES
In compliance with the Wi-Fi certification specifications, Samsung products do not support
WEP or TKIP security encryption in networks running in the High-throughput(Greenfield)
802.11n mode.
"If your wireless router supports WPS (Wi-Fi Protected Setup), you can connect to the
network via PBC (Push Button Configuration) or PIN (Personal Identification Number). WPS
will automatically configure the SSID and WPA key in either mode.
"Connection Methods: You can setup the wireless network connection in three ways.
Automatic Network Setup, Manual Network Setup, Use WPS
Automatic Network Setup (Wireless)
Most wireless networks have an optional security system that requires devices that access the
network to transmit an encrypted security code called an Access or Security key. The Security
key is based on a Pass Phrase, typically a word or a series of letters and numbers of a specified
length you were asked to enter when you set up security for your wireless network. If you use
this method of setting up the network connection, and have a Security key for your wireless
network, you will have to enter the Pass Phrase during the automatic or manual setup process.
How to set up automatically
1
Set Network Type to Wireless from the Open Network Settings page.
2
The Network function searches for available wireless networks. When done, it displays a list
of the available networks.
In the list of networks, press the ▲ or ▼ button to select a network, and then press the E
button.
"If the desired wireless router does not appear, select Refresh to search again.
"If the router cannot be found after retrying, select the Add Network.
3
If the Enter the password for (AP Name). screen appears, go to step 4. If you select a
wireless router that does not have security, go to step 6.
4
If the router has security, enter the Enter the password for (AP Name). (Security key or PIN).
5
When done, use the right arrow button to move the cursor to Done, and then press E. The
network connection screen appears and the verification process starts.
"A connection with the router is established, but the Internet cannot be accessed. In this
case, contact your Internet service provider.
6
When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
73
Manual Network Setup (Wireless)
Offices may use static IP addresses.
If this is the case, ask the network administrator for the IP Address, Subnet Mask, Gateway and
DNS server address. Enter these values manually.
Getting the Network Connection Values
To view the Network connection values on most Windows computers, follow these steps.
1
Right click the Network icon on the bottom right of the screen.
2
In the pop-up menu that appears, click Status.
3
On the dialog that appears, click the Support tab.
4
On the Support Tab, click the Details button. The Network connection values are displayed.
How to set up manually
1
Set Network Type to Wireless from the Open Network Settings page.
2
The Network function searches for available wireless networks. When done, it displays a list
of the available networks.
3
In the list of networks, press the u or d button to select a network, and then press the E
button twice.
"If the desired wireless router does not appear, select Refresh to search again.
"If the router cannot be found after retrying, select the Stop button.
The Add Network button appears.
4
If the Enter the password for (AP Name). screen appears, go to step 5. If you select a
wireless router that does not have security, go to step 7.
5
If the router has security, enter the Enter the password for (AP Name). (Security key or PIN).
6
When done, use the right arrow button to move the cursor to Done, and then press E. The
network connection screen appears and the verification process starts.
7
Select Cancel while network connections are being attempted. This will stop the
connection.
8
Select IP Settings on network connection screen. The IP Settings screen appears.
9
Select the field at the top, press E, and then set IP setting to Enter manually. Repeat the
entry process for each field in the IP Address.
"Setting IP setting to Enter manually automatically changes DNS setting to Enter
manually.
10
When done, select OK at the bottom of the page, and then press E. The network test
screen appears and the verification process starts.
11
When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
74
Use WPS
"This function may not be supported depending on the model.
How to set up using Use WPS
If your router has a Use WPS button, follow these steps.
1
Set Network Type to Wireless from the Open Network Settings page.
2
Select Use WPS, press E.
3
Press the WPS or PBC button on your wireless router within the next two minutes. Your
product automatically acquires all the network setting values it needs and connects to your
network.
– If you want to use the WPS PIN, select WPS PIN.
Go to your wireless router's Settings, enter your PIN, and then select OK.
4
The network connection screen appears, and network setup is done.
75
2nd 3rd Description
IPv6 Enable or disable IPv6.
"This function may not be supported depending on the model.
IPv6 Status Check the status of your IPv6 Internet connection.
"This function may not be supported depending on the model.
Server Network Settings Connect to server Connect to MagicInfo server.
"If you do use the TLS option, the server is configured to use https and data transfer is encrypted. (Port number: 7002)
"If you don't use the TLS option, enter the server IP address and port number. Use 7001 as the port number. (If you are
unable to connect to the server using port number 7001, check with your server administrator to find the correct port
number and then change the port number.)
"Enter the server IP address and port number. Use 7001 as the port number. (If unable to connect to the server using port
number 7001, check with your server administrator to find the correct port number and then change the port number.)
"For the MagicInfo Server user guide, visit the following website: http://displaysolutions.samsung.comSupport
ResourcesMagicInfo Web Manual.
MagicInfo Mode Select the appropriate MagicInfo Mode depending on the environment where you are using the product.
"Supported content types may be limited while MagicInfo Mode is set to Lite.
"This function may not be supported depending on the model.
Server Access Allow or deny access to MagicInfo server.
FTP Mode Specify the FTP operating mode.
Proxy server Set up your proxy server connection and related functions.
"Address / Port / ID and Password are enabled only when Proxy server is set to On.
Device Name Select or enter a device name.
This name can be shown on network device over the network.
76
System
2nd 3rd Description
Accessibility High Contrast Set the background and font to high-contrast colours in Menu. Menu transparencies become opaque when the option is
selected.
Enlarge Enlarge the size of the Menu area.
Start Setup Go through the initial setup steps like you did the first time you used this product.
"Enter your 4 digit PIN number. The default PIN number is "0-0-0-0".
If you want to change the PIN number, use the Change PIN function.
"Change the PIN to keep your device secure.
77
2nd 3rd Description
Touch Control Set the functions related to touch control.
"This function may not be supported depending on the model.
Touch Control Prevent touch gestures from controlling your device.
Admin Menu Lock Set the Admin Menu Lock to display the administrator settings menu when you tap and hold the finger on the screen.
"Available only when Touch Control is set to On.
Device to Control Specify a source to control by touch input. If you are playing touchable content created in the author programme, select
Connected Source Device. In this case, you will need to use the remote to control the device menu.
"This function may not be supported depending on the model.
Time You can configure Clock Set or DST. Configure various time-related settings.
Clock Set Select Clock Set. Select Date or Time, and then press E.
Use the number buttons to enter numbers or press the up and down arrow buttons. Use the left and right arrow buttons to
move from one entry field to the next. Press E when done.
"You can set the Date and Time directly by pressing the number buttons on the remote control.
NTP Settings Set up the server URL and time zone to use the network time.
DST Switches the DST (Daylight Saving Time) function on or off.
"Start Date, End Date and Time Offset are enabled only when DST is set to On.
Power On Delay When connecting multiple products, adjust the power-on time for each product to prevent power overload (within the range
0–50 seconds).
78
2nd 3rd Description
Auto Source Switching Auto Source Switching Switch to preset source or another source when the main source device gets disconnected.
Primary Source Recovery Select whether to restore the selected primary input source when a primary input source is activated.
"The Primary Source Recovery function is disabled if Primary Source is set to All.
Primary Source Select a primary source to switch to when no signals are received from the current input.
Secondary Source Select a secondary source to switch to when no signals are received from the current input.
"The Secondary Source function is disabled if Primary Source is set to All.
Default Input Select the default input to switch to when the new input is disconnected. The Last Input option only includes external inputs
connected via cables.
"Auto Source Switching must be set to New Input to enable the Default Input option.
Power Control Auto Power On This feature automatically turns on the product as soon as it is plugged in. Pressing the power button is not needed.
PC module power The PC module can be turned on/off separately from the product.
"This function may not be supported depending on the model.
Synced power-on
Set to Off to turn on the PC module without turning on the product.
Synced power-off
Set to Off to turn off the PC module without turning off the product.
Max. Power Saving Conserve power by turning off PC monitor when PC is not used for certain time.
"This function may not be supported depending on the model.
Standby Control When no signal is detected, it determines whether or not to enter sleep mode.
"This function may not be supported depending on the model.
Network Standby This feature keeps the network power on when the product turns off.
Power Button The power button on the remote control can be set to turn on the power or turn on or off the power.
79
2nd 3rd Description
Eco Solution Brightness Limit Turn the Brightness Limit on or off. If you select On, the display won't have the maximum brightness, but you will save energy.
"This function may not be supported depending on the model.
Energy Saving Mode Reduce the power consumption by adjusting the screen brightness.
Eco Sensor Automatically adjust the picture brightness based on the ambient light level.
"If the screen contrast is not sufficient, set the Eco Sensor to Off. If the Eco Sensor is Off, it may not comply with energy
standards.
"This function may not be supported depending on the model.
Minimum Backlight
Set the minimum brightness for the signage screen. This function only works if its value is lower than the value set in the
Picture menu's Backlight setting.
"If Eco Sensor is On, the display brightness may change (become slightly darker or brighter) depending on the
surrounding light intensity.
"Available only when Eco Sensor is set to On.
"This function may not be supported depending on the model.
Screen Lamp Schedule Screen Lamp Schedule
Enable or disable the lamp schedule.
Schedule 1, Schedule 2
– Time
The panel brightness will change to the brightness set in Lamp at a specified time.
– Lamp
Adjust the panel brightness. A value closer to 100 makes the panel brighter.
No Signal Power Off Save power by turning the product off when no signal is received from any source.
"This function may not be supported depending on the model.
"This function does not operate if the display is in the standby mode.
"The product will automatically power off at a specified time. The time can be changed as required.
Auto Power Off Choose how long the display will wait before turning off after no user interaction is detected.
80
2nd 3rd Description
Temperature Control This function detects the internal temperature of the product. You can specify the temperature range that is acceptable.
The default temperature is set to 77 °C.
The recommended operating temperature for this product is 75 to 80 °C.
"The screen will become darker if the current temperature exceeds the specified temperature limit. If the temperature
continues to rise, the product will power off to prevent overheating.
"This function may not be supported depending on the model.
External Device Manager Manage external devices connected to your signage.
"This function may not be supported depending on the model.
Input Device Manager Set up keyboards to use with your product. You can add keyboards and configure their setting.
"Available for Bluetooth enabled models only.
Bluetooth Device List
Connect a Bluetooth keyboard, mouse or gamepad to your product.
Keyboard Settings
Configure the connected keyboard settings.
– Keyboard Language
Set the language of your keyboard.
– Keyboard type
Set the type of your keyboard.
Device Connection Manager Allow devices, like smartphones and tablets, on your network to share content with your product.
Access Notification
Display a notification when a device such as a smartphone or tablet, is connected. If you use a Wi-Fi network that requires
a password, turn off this option to automatically connect with devices without viewing notifications.
Device List
View and manage connected devices.
81
2nd 3rd Description
Play via Select the appropriate Play via mode depending on the environment where you are using the product.
The home screen may be different depending on the setting.
"This function may not be supported depending on the model.
Change PIN Change your 4-digit Personal Identification Number (PIN).
Choose any 4 digits for your PIN and enter it in Enter a new PIN.. Reenter the same 4 digits in Enter the PIN again..
The product has memorised your new PIN.
"The default PIN number is "0-0-0-0".
"Change the PIN to keep your device secure.
82
2nd 3rd Description
Security "Enter your 4 digit PIN number. The default PIN number is "0-0-0-0".
If you want to change the PIN number, use the Change PIN function.
"Change the PIN to keep your device secure.
Safety Lock On Turn Safety Lock On on or off. Safety Lock On restricts the actions that can be carried out by the remote control. The correct
PIN must be entered to turn Safety Lock On off.
Power On Button
Turn on this feature to enable the remote control's Power button to turn on the product while Safety Lock On is enabled.
Button Lock This menu can be used to lock the buttons on the product.
Only the remote control can control the product if Button Lock is set to On.
"This function may not be supported depending on the model.
USB Auto Play Lock Select whether to automatically play MagicInfo or MagicINFO Lite content saved on a connected USB device.
"Your content should be a Published Content that is authored by using MagicInfo Premium application and published
to the USB device you are using. The MagicInfo Premium application programme is available on the website. (http://
displaysolutions.samsung.com)
"When published to a USB device, your Published Content is saved to Contents and Schedules folders in the root folder
of the connected USB device.
"Connecting a USB device containing MagicInfo or MagicINFO Lite content displays "USB Auto Play Lock : On" for five
seconds.
Mobile Connection Lock Restrict other devices on your network, such as smart phones and tablets, to prevent them from sharing content on the
product.
"This function may not be supported depending on the model.
Screen Mirroring Standby
Turn on this option to receive connection requests from any source type.
"This function may not be supported depending on the model.
83
2nd 3rd Description
Security Remote Management You can Allow or Deny external commands to access your product via a network.
Secured Protocol Secure the protocol between this device and other devices.
SNMP Settings
Set up your ID and password for the SNMP connection.
"This function may not be supported depending on the model.
Network Lock Block external network access. You can register networks on the server to allow access.
USB Lock Block connection to external USB ports.
Certificate Manager or WPA
Certificate Manager
Manage the certificates installed on this device.
"Limited supports for Enterprise WPA2 (TLS/TTLS/PEAP) certified models only.
"This function may not be supported depending on the model.
Install Certificate
Connect a USB flash drive that contains certificates to install them on this device.
Certificate List
View and manage the certificates installed on this device.
Wi-Fi Certificate
View and manage the Wi-Fi certificates Certificates installed on this device.
"This function may not be supported depending on the model.
84
2nd 3rd Description
General Smart Security The security provided to protect your display device and connected storage devices against viruses includes.
Scan
Inspect your display device and connected storage devices to check for viruses.
Isolated List
This is the list of items that have been Isolated for containing viruses.
Anynet+ (HDMI-CEC) Anynet+ is a function that enables you to control all connected Samsung devices that support Anynet+ with your Samsung
product remote control. The Anynet+ system can be used only with Samsung devices that have the Anynet+ feature. To be sure
your Samsung device has this feature, check if there is an Anynet+ logo on it.
"You can only control Anynet+ devices using the product remote control, not the buttons on the product.
"The product remote control may not work under certain conditions. If this occurs, reselect the Anynet+ device.
"Anynet+ works when the AV device supporting Anynet+ is in the standby or on status.
"Anynet+ supports up to 12 AV devices in total. Note that you can connect up to 3 devices of the same type.
85
Troubleshooting for Anynet+
Problem Possible Solution
Anynet+ does not work.
Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.
Check if the Anynet+ device power cord is properly connected.
Check the Anynet+ device’s Video/Audio/HDMI cable connections.
Check whether Anynet+ (HDMI-CEC) is set to On in the System menu.
Check whether the remote control is Anynet+ compatible.
Anynet+ doesn’t work in certain situations. (initial setup)
If you have removed and then reconnected the HDMI cable, please make sure to search devices again or turn your
product off and on again.
Check if the Anynet+ function of the Anynet device is set on.
I want to start Anynet+. Check if the Anynet+ device is properly connected to the product and check if the Anynet+ (HDMI-CEC) is set to On
in the System menu.
I want to exit Anynet+. Press the SOURCE button on the product remote control and select a non- Anynet+ device.
The message “Disconnecting
Anynet+ device ...” appears on
the screen.
You cannot use the remote control when you are configuring Anynet+ or switching to a view mode.
Use the remote control after the product has completed Anynet+ configuration or has finished switching to Anynet+.
The Anynet+ device does not
play. You cannot use the play function when initial setup is in progress.
The connected device is not
displayed.
Check whether or not the device supports Anynet+ functions.
Check whether or not the HDMI cable is properly connected.
Check whether Anynet+ (HDMI-CEC) is set to On in the System menu.
Search Anynet+ devices again.
Anynet+ requires an HDMI connection. Make sure the device is connected to your product with an HDMI cable.
Some HDMI cables may not support Anynet+ functions.
If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected,
please repeat the device scan.
86
2nd 3rd Description
General HDMI Hot Plug This feature is used to activate the time delay to turn on a DVI/HDMI source device.
Custom Logo You can download, select, and set the display time of a custom logo that appears when the product turns on.
Custom Logo
"You can select a custom logo (image/video) or turn off the custom logo display.
"You must download the custom logo from an external USB device to set the custom logo.
Logo Display Time
"If the type of custom logo is Image, you can set the Logo Display Time.
Download Logo File
"You can download a custom logo into the product from an external USB device.
"The file name of the custom logo you want to download must be saved as “samsung” in all small letters.
"When there are multiple numbers of external USB connections, the product will attempt to download the custom logo
from the last device that has been connected to the product.
Custom logo file restrictions
Images up to 50 MB in size can be used.
– Supported image file: samsung_image.*
– Supported file extensions: jpg, jpeg, bmp, png
Videos up to 150 MB in size can be used. The recommendation is under 20 seconds in length.
– Supported video file: samsung_video.*
– Supported file extensions: avi, mpg, mpeg, mp4, ts, wmv, asf
87
2nd 3rd Description
General Game Mode When connecting to a game console such as PlayStation™ or Xbox™, you can enjoy a more realistic gaming experience by
selecting game mode.
"If you connect other external devices while Game Mode is on, the screen may not be in good condition.
DICOM Simulation Mode Adjust the display mode to output a picture close to the GSDF standard of DICOM Part 14.
"This device cannot be used as a medical diagnostic device, even if the DICOM Simulation Mode is enabled.
"This function may not be supported depending on the model.
Empty Storage Delete files to make space for new content. Recently played files will not be deleted.
Reset System Reset all system settings to default.
88
Support
2nd 3rd Description
Software Update The Software Update menu lets you upgrade your product software to the latest version.
"Be careful not to turn off the power until the upgrade is complete. The product will turn off and on automatically after
completing the software upgrade.
"When you upgrade software, all video and audio settings you have made will return to their default settings. We advise you
to write down your settings so that you can easily reset them after the upgrade.
Update Now Update the software to the latest version.
"Current version: This is the software version already installed in the product.
Contact Samsung You can view the address of the Samsung website, the call centre phone number, your product's model number, software
version, Open Source Licence and other information.
"Go to Contact Samsung and find the product Model Code and Software Version.
Terms & Conditions or Terms &
Policy
View and set the privacy policy for MagicInfo and other services.
"Make sure that the product is connected to the network.
"Menu items may vary depending on the model.
"The availability may vary depending on the region.
Reset All This option returns all the current settings for a display to the default factory settings.
89
Troubleshooting Guide
"Follow the instruction on the
right to test your product before
requesting for service. If the
problem persists, contact Samsung
Customer Service Centre.
"The power indicator may not be
supported depending on the model.
Requirements Before Contacting Samsung Customer Service Centre
Testing the Product
Check if your product is operating normally by using the product test function.
If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC, perform product testing.
1
Power off both the PC and product.
2
Disconnect all the cables from the product.
3
Power on the product.
4
If No Cable Connected is displayed, the product is operating normally.
If the screen remains blank, check the PC system, video controller and cable.
Checking the Resolution and Frequency
For modes that exceed the supported resolutions, the message "Not Optimum Mode" appears briefly.
Refer to Preset Timing Modes to set the PC resolution for your model.
Chapter 07
90
Check the followings.
Installation issue (PC mode)
The screen keeps switching on and off.
Check that the cable between the product and the PC is connected correctly.
Blank spaces are found on all four sides of the screen when
an HDMI or HDMI-DVI cable is connected to the product and
PC.
The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem,
adjust the screen size in the HDMI or DVI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the
graphics card driver to the latest version.
(Please contact the graphics card or computer manufacturer for further details about how to
adjust the screen settings.)
Screen issue
The power indicator is off. The screen will not switch on.
Make sure that the power cord is connected.
No Signal is displayed on the screen.
Check that products (including source device) are connected correctly with a cable.
Check that the source device connected to the product is powered on.
Depending on the type of external device, the screen may not display properly. In this case,
connect it with the HDMI Hot Plug function turned On.
Not Optimum Mode is displayed.
This message is displayed when a signal from the graphics card exceeds the product's
maximum resolution and frequency.
Refer to the Standard Signal Mode Table and set the maximum resolution and frequency
according to the product specifications.
The images on the screen look distorted.
Check the cable connection to the product.
The screen is not clear. The screen is blurry.
Set the resolution and frequency to the recommended level.
"The power indicator may not be
supported depending on the
model.
91
Screen issue
The screen appears unstable and shaky.
Check that the resolution and frequency of the PC and graphics card are set within a range
compatible with the product. Then, change the screen settings if required by referring to 'Preset
Timing Modes'.
There are shadows or ghost images left on the screen.
The screen is too bright. The screen is too dark.
Go to Picture and adjust the Brightness and Contrast settings.
Screen colour is inconsistent.
Go to PictureAdvanced Settings and adjust the Colour Space Settings settings.
White does not really look white.
Go to PictureAdvanced Settings and adjust the White Balance settings.
There is no image on the screen and the power indicator
blinks every 0.5 to 1 second.
The display is turned off to save energy.
Press any key on the keyboard or move the mouse to return to the previous screen.
The product will turn off automatically.
If a PC is connected to the product, check the power status of the PC.
Make sure the power cable is connected properly to the product and power outlet.
If the signal from a connected device is not detected, the product automatically turns off after
10 to 15 minutes.
The screen display does not look normal.
Encoded video content may cause the display to appear corrupted in scenes featuring fast
moving objects such as in a sports event or action video.
Low signal level or low picture quality may cause the display to appear corrupted. This does not
mean the product is defective.
A cell phone within a distance of one-meter radius may cause static on analogue and digital
products.
The brightness and colour do not look normal.
Go to Picture and adjust the screen settings such as Colour, Brightness and Sharpness.
Go to System and adjust the Eco Solution settings.
Reset the screen settings to the default settings. (P.64)
"The power indicator may not be
supported depending on the
model.
92
Screen issue
I see red, green, and blue.
Check the cable connections.
This issue may happen when the panel of the product is defective. Contact a Samsung Service
Centre to resolve the issue.
The display looks unstable and then freezes.
The screen may freeze when a resolution other than the recommended resolution is used or
if the signal is not stable. To resolve the issue, change the PC resolution to the recommended
resolution.
The screen cannot be displayed in full screen.
A video with an aspect ratio different from the product can cause a black bar to appear at the
top and bottom of the screen.
Change the screen size setting to full screen on the product or source device.
Sound issue (For models with built-in speakers)
There is no sound.
Check the connection of the audio cable or adjust the volume.
Check the volume.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC
sound card or software programme.
93
Sound issue (For models with built-in speakers)
Video is available but there is no sound.
If an HDMI cable or a DP cable is connected, check the audio output settings on the PC.
Go to Sound and change Sound Output to Internal.
If a source device is used
Make sure the audio cable is properly connected to the audio input port on the product.
Check the audio output settings for the source device.
(For example, if your monitor is connected to HDMI, you may need to change the audio
option of your video output device to HDMI.)
If a DVI-HDMI cable is used, a separate audio cable is required.
"Audio is only available on models that support the AUDIO IN port.
If the product has a headphone port, make sure nothing is connected to it.
Reconnect the power cable to the device and then reboot the device.
There is static coming from the speakers.
Check the cable connection. Make sure a video cable is not connected to an audio input port.
Check the signal strength after connecting a cable.
Low signal level can cause corrupted sound.
Remote control issue
The remote control does not work.
Make sure that the batteries are correctly in place (+/-).
Check if the batteries are flat.
Check for power failure.
Make sure that the power cord is connected.
Check for any special lighting or neon signs switched on in the vicinity.
94
Source device issue
A beeping sound is heard when my PC is booting.
If a beeping sound is heard when your PC is booting, have your PC serviced.
Touch function issues
Touching does not work when PC connection is used.
Check whether the TOUCH OUT port on the product is connected to a USB port on the PC using
a USB cable.
Touches break, reaction speed gets slow, and so on.
Make sure that there are no foreign substances on the screen surface.
Check whether the screen is broken.
Make sure that the product is not exposed to direct sunlight.
Other issue
The product smells like plastic.
The plastic smell is normal and disappears over time.
The monitor appears tilted.
Remove and then attach the stand again to the product.
Audio or video cuts out intermittently.
Check the cable connection and connect it again if required.
Use a standard cable.
Small particles are found on the edges of the product.
The particles are part of the product design. The product is not defective.
When I try to change the PC resolution, a message "The
dened resolution is not supported." appears.
The message "The defined resolution is not supported." appears if the input source resolution
exceeds the maximum resolution of the display.
To resolve the issue, change the PC resolution to a resolution supported on the display.
There is no sound from the speakers in HDMI mode when a
DVI-HDMI cable is connected.
DVI cables do not transmit sound data.
Make sure to connect the audio cable to the correct input port to enable audio.
HDMI Black Level is not functioning properly on an external
device with HDMI YCbCr output.
This function is available only when a source device with RGB signal, such as a DVD player and
STB, is connected to the product to HDMI cable.
95
Other issue
There is no sound in HDMI mode.
Displayed picture colours may not look normal. Video or sound may not be available. This can
occur if a source device that only supports an older version of the HDMI standard is connected
to the product.
If these issues occur, connect an audio cable along with the HDMI cable.
Some PC graphics cards may not automatically recognise HDMI signals that do not include
sound. In this case, manually select a sound input.
HDMI-CEC does not work.
To use several external devices compatible with the HDMI-CEC feature that are connected to
the HDMI IN ports on the product, turn off the HDMI-CEC features on all the external devices.
External devices include Blu-ray and DVD players.
Operating an external device when its HDMI-CEC feature is enabled may automatically stop
other external devices.
To change HDMI-CEC settings, refer to the device user guide or contact the device manufacturer
for assistance.
In power-saving mode, when the input source is
DisplayPort, PC display settings cannot be saved.
Go to SystemPower Control and set Max. Power Saving to Off. Alternatively, configure the PC
display output settings again. Ensure the product is turned on.
When booting the PC with the input source set to
DisplayPort, the BIOS and booting screens do not appear.
Boot the PC when the product is turned on or when the input source is not DisplayPort.
"For models with the DisplayPort
port only.
96
Specications
Model Name QE43TQE50TQE55T
Panel
Size
10 7.9 cm 125.7 cm 138.7 cm
Display area
941.184 mm (H) x 529.416 mm (V) 1095.84 mm (H) x 616.41 mm (V) 1209.6 mm (H) x 680.4 mm (V)
Resolution
Optimum resolution
3840 x 2160 @ 60 Hz (HDMI)
Maximum resolution
Model Name QE65TQE70TQE75TQE82T
Panel
Size
163.9 cm 176.5 cm 189.2 cm 20 7.1 cm
Display area
1428.48 mm (H) x 803.52 mm (V) 1549.44 mm (H) x 846.72 mm (V) 1650.24 mm (H) x 928.26 mm (V) 1805.76 mm (H) x 1015.74 mm (V)
Resolution
Optimum resolution
3840 x 2160 @ 60 Hz (HDMI)
Maximum resolution
Chapter 08
General
97
Power Supply
AC100-240V~ 50/60Hz
Refer to the label at the back of the product as the standard voltage can vary in different countries.
Environmental
considerations
Operating
Temperature: 0 °C – 40 °C (32 °F – 104 °F)
* For installing the enclosure, keep the internal temperature at 40 °C or below.
Humidity: 10% – 80%, non-condensing
Storage
Temperature: -20 °C – 45 °C (-4 °F – 113 °F)
Humidity: 5% – 95%, non-condensing
* Applicable before the product package is unpacked.
"Plug-and-Play
This monitor can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the monitor and PC system optimises the monitor settings. Monitor
installation takes place automatically. However, you can customise the installation settings if desired.
"Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may appear brighter or darker on the panel. This does not affect product performance.
"This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution
may degrade the picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your product.
"For detailed device specifications, visit the Samsung website.
98
Preset Timing Modes
The screen will automatically be adjusted if a signal that belongs to the following standard
signal modes is transmitted from your PC. If the signal transmitted from the PC does not
belong to the standard signal modes, the screen may be blank with the power indicator on. In
such a case, change the settings according to the following table by referring to the graphics
card user manual.
Resolution
Horizontal
Frequency
(kHz)
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(H/V)
Port
DP IN DVI IN HDMI IN
IBM, 720 x 400 31.469 70.087 28.322 -/+ O O O
MAC, 640 x 480 35.000 66.667 30.240 -/- O O O
MAC, 832 x 624 49.726 74.551 57.284 -/- O O O
MAC, 1152 x 870 68.681 75.062 100.000 -/- O O O
VESA CVT, 3840 x 2160RB 110.500 49.977 442.000 +/- O - -
VESA CVT, 3840 x 2160RB 133.313 59.997 533.250 +/- O - -
VESA DMT, 640 x 480 31.469 59.940 25.175 -/- O O O
VESA DMT, 640 x 480 37.861 72.809 31.500 -/- O O O
VESA DMT, 640 x 480 37.500 75.000 31.500 -/- O O O
VESA DMT, 800 x 600 37.879 60.317 40.000 +/+ O O O
VESA DMT, 800 x 600 48.077 72.188 50.000 +/+ O O O
VESA DMT, 800 x 600 46.875 75.000 49.500 +/+ O O O
VESA DMT, 1024 x 768 48.363 60.004 65.000 -/- O O O
VESA DMT, 1024 x 768 56.476 70.069 75.000 -/- O O O
VESA DMT, 1024 x 768 60.023 75.029 78.750 +/+ O O O
VESA DMT, 1152 x 864 67.500 75.000 108.000 +/+ O O O
VESA DMT, 1280 x 720 45.000 60.000 74.250 +/+ O O O
VESA DMT, 1280 x 800 49.702 59.810 83.500 -/+ O O O
VESA DMT, 1280 x 1024 63.981 60.020 108.000 +/+ O O O
VESA DMT, 1280 x 1024 79.976 75.025 135.000 +/+ O O O
VESA DMT, 1366 x 768 47.712 59.790 85.500 +/+ O O O
Resolution
Horizontal
Frequency
(kHz)
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(H/V)
Port
DP IN DVI IN HDMI IN
VESA DMT, 1440 x 900 55.935 59.887 106.500 -/+ O O O
VESA DMT, 1600 x 900RB 60.000 60.000 108.000 +/+ O O O
VESA DMT, 1680 x 1050 65.290 59.954 146.250 -/+ O O O
VESA DMT, 1920 x 1080 67.500 60.000 148.500 +/+ O O O
VESA DMT, 2560 x
1440RB 88.787 59.951 241.500 +/- O - O
CTA-861, 720(1440) x 576i 15.625 50.000 27.000 -/- - O O
CTA-861, 720(1440) x
480i 15.734 59.940 27.000 -/- - O O
CTA-861, 720 x 576 31.250 50.000 27.000 -/- O O O
CTA-861, 720 x 480 31.469 59.940 27.000 -/- O O O
CTA-861, 1280 x 720 37.500 50.000 74.250 +/+ O O O
CTA-861, 1280 x 720 45.000 60.000 74.250 +/+ O O O
CTA-861, 1920 x 1080i 28.125 50.000 74.250 +/+ - O O
CTA-861, 1920 x 1080i 33.750 60.000 74.250 +/+ - O O
CTA-861, 1920 x 1080 27.000 24.000 74.250 +/+ - O O
CTA-861, 1920 x 1080 28.125 25.000 74.250 +/+ - O O
CTA-861, 1920 x 1080 33.750 30.000 74.250 +/+ - O O
CTA-861, 1920 x 1080 56.250 50.000 148.500 +/+ O O O
CTA-861, 1920 x 1080 67.500 60.000 148.500 +/+ O O O
CTA-861, 3840 x 2160 54.000 24.000 297.000 +/+ - - O
CTA-861, 3840 x 2160 56.250 25.000 297.000 +/+ - - O
CTA-861, 3840 x 2160 67.500 30.000 297.000 +/+ O - O
CTA-861, 3840 x 2160 112.500 50.000 594.000 +/+ O - O
CTA-861, 3840 x 2160 135.000 60.000 594.000 +/+ O - O
CTA-861, 4096 x 2160 54.000 24.000 297.000 +/+ - - O
CTA-861, 4096 x 2160 67.500 30.000 297.000 +/+ - - O
CTA-861, 4096 x 2160 112.500 50.000 594.000 +/+ - - O
CTA-861, 4096 x 2160 135.000 60.000 594.000 +/+ - - O
99
Appendix
Responsibility for the Pay Service (Cost to
Customers)
"When the service is requested, in spite of in warranty, we may charge you for a visit from a
service technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
If a service technician is requested to give instructions on how to use product or simply
adjusts options without disassembling product.
If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal,
etc.)
If a product is reinstalled or devices are connected additionally after installing the
purchased product for the first time.
If a product is reinstalled to move to a different spot or to move to a different house.
If the customer requests instructions on how to use another company's product.
If customer requests instructions on how to use the network or another company's
programme.
If customer requests software installation and setup for the product.
If a service technician removes/cleans dusts or foreign materials inside of the product.
If customer requests an installation additionally after purchasing a product through home-
shopping or online.
A Product damage caused by customer's fault
Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
External impact or drop.
Use of supplies or separately sold product unspecified by Samsung.
Repair from a person besides an engineer of outsourcing service company or partner of
Samsung Electronics Co., Ltd.
Remodeling or repairing the product by customer.
Using it with incorrect voltage or non-authorised electrical connections.
Not following the "cautions" in User Manual.
Others
If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head,
Vibrator, Lamp, Filter, Ribbon, etc.)
"If customer requests a service in case the product has no defect, service fee may be
charged. So please read User Manual first.
Chapter 09
100
Prevention of Afterimage Burn-in
What is afterimage burn-in?
Afterimage burn-in should not occur when the panel is operating normally. Normal operation
refers to a continuously changing video pattern. If the panel displays a fixed pattern for an
extended period of time a slight voltage difference may occur between the electrodes in pixels
that control the liquid crystals.
Such a voltage difference between electrodes increases with time and makes the liquid
crystals thinner. When this occurs, a previous image can remain on the screen when the pattern
changes.
This information is a guide to prevent afterimage burn-in. Viewing a fixed screen
for an extended period of time may cause afterimage burn-in. This problem is not
included in warranty.
Recommended prevention practices
Viewing a fixed screen for an extended period of time may cause afterimage burn-ins or
smudges. If the product is not to be used for a long time, turn it off, or activate the Power
Saving mode or Screen Saver with a moving image.
Change the colours regularly.
FLIGHT FLIGHT
TIME TIME
21:10
20:30
SAMSUNG
SAMSUNG
SAMSUNG
SAMSUNG
21:10
20:30
Type 1 Type 2
Avoid combinations of a text colour and background colour of contrasting brightness.
"Avoid using colours of contrasting brightness (black and white; grey and black).
SAMSUNG
FLIGHT TIME
20:30
:
:
SAMSUNG
FLIGHT TIME
20:30
:
:
101
Licence
Manufactured under license from Dolby Laboratories.
Dolby, Dolby Audio, Pro Logic, and the double-D symbol are
trademarks of Dolby Laboratories.
The terms HDMI and HDMI High-Definition Multimedia Interface, and
the HDMI Logo are trademarks or registered trademarks of HDMI
Licensing LLC in the United States and other countries.
Open Source License Notice
In the case of using open source software, Open Source Licenses are available on the
product menu.
For information on the Open Source License Notice, contact Samsung Open Source (http://
opensource.samsung.com)
THIS PRODUCT IS SOLD WITH A LIMITED LICENCE AND IS AUTHORISED TO BE USED
ONLY IN CONNECTION WITH HEVC CONTENT THAT MEETS EACH OF THE THREE
FOLLOWING QUALIFICATIONS: (1) HEVC CONTENT ONLY FOR PERSONAL USE; (2) HEVC
CONTENT THAT IS NOT OFFERED FOR SALE; AND (3) HEVC CONTENT THAT IS CREATED
BY THE OWNER OF THE PRODUCT.
THIS PRODUCT MAY NOT BE USED IN CONNECTION WITH HEVC ENCODED CONTENT
CREATED BY A THIRD PARTY, WHICH THE USER HAS ORDERED OR PURCHASED FROM
A THIRD PARTY, UNLESS THE USER IS SEPARATELY GRANTED RIGHTS TO USE THE
PRODUCT WITH SUCH CONTENT BY A LICENSED SELLER OF THE CONTENT.
YOUR USE OF THIS PRODUCT IN CONNECTION WITH HEVC ENCODED CONTENT IS
DEEMED ACCEPTANCE OF THE LIMITED AUTHORITY TO USE AS NOTED ABOVE.