Table of Contents
Samsung LS27AG304NU User Manual
Displayed below is the user manual for LS27AG304NU by Samsung which is a product in the Computer Monitors category. This manual has pages.
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USER MANUAL
Gaming Monitor
S24AG30 * S27AG30*
The colour and the appearance may differ depending on the product, and the specifications are subject to
change without prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the
user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
Table of contents
Before Using the Product
Safety Precautions
4
Electricity and Safety 4
Installation 5
Operation 6
Cleaning 8
Correct posture to use the product 8
Preparations
2
Connecting and Using a Source Device
Read below before connecting the product. 15
Ports 15
16
16
16
16
16
Connecting and Using a PC Connection
Using the HDMI Cable Connection
Using an HDMI-DVI Cable Connection
Using an DP Cable Connecting to
headphones or earphones
Connecting the Power 17
Tidying Up the Connected Cables
17
Setting Optimum Resolution
18
9
9
10
10
11
11
12
Installation
Attaching the Stand
Removing the Stand
Precautions for moving the product
Checking the space around the product
Adjusting the Product Tilt and Height
Rotating the Product
Anti-theft Lock
Wall Mount Kit Specifications (VESA)
13
Control Panel 14
13
Installing the Software
Easy Setting Box
28
Restrictions and Problems with the Installation 28
System Requirements
28
Driver Installation
28
Troubleshooting Guide
29
29
29
Requirements Before Contacting Samsung
Customer Service Centre
Product diagnosis (Screen issue)
Checking the Resolution and Frequency
Check the following.
29
Q & A
31
Menu
Game
19
Picture
22
OnScreen Display 25
System 25
Information 27
4
Safety Precautions
Warning A serious or fatal injury may result if instructions are not followed.
Caution Personal injury or damage to properties may result if instructions are
not followed.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE
NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage
is present inside. It is dangerous to
make any kind of contact with any
internal part of this product.
AC voltage: Rated voltage marked with
this symbol is AC voltage.
This symbol indicates that this
product has included important
literature concerning operation and
maintenance.
DC voltage: Rated voltage marked with
this symbol is DC voltage.
Class II product: This symbol indicates
that a safety connection to electrical
earth (ground) is not required. If this
symbol is not present on a product
with a mains lead, the product
MUST have a reliable connection to
protective earth (ground).
Caution. Consult instructions for use:
This symbol instructs the user to
consult the user manual for further
safety related information.
Electricity and Safety
Warning
• Do not use a damaged power cord or plug, or a loose power socket.
• Do not use multiple products with a single power socket.
• Do not touch the power plug with wet hands.
• Insert the power plug all the way in so it is not loose.
• Connect the power plug to a grounded power socket (type 1 insulated devices only).
• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy
object.
• Do not place the power cord or product near heat sources.
• Clean any dust around the pins of the power plug or the power socket with a dry cloth.
Caution
• Do not disconnect the power cord while the product is being used.
• Only use the power cord provided with your product by Samsung. Do not use the power cord with
other products.
• Keep the power socket where the power cord is connected unobstructed.
‒ The power cord must be disconnected to cut off power to the product when an issue occurs.
• Hold the plug when disconnecting the power cord from the power socket.
Before Using the Product
Chapter 01
5
Warning
• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT
INSTALL THE PRODUCT NEAR HEAT SOURCES.
• Do not install the product in poorly ventilated spaces such as a bookcase or closet.
• Install the product at least 10cm away from the wall to allow ventilation.
• Keep the plastic packaging out of the reach of children.
‒ Children may suffocate.
• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)
‒ The product may fall and become damaged and/or cause an injury.
‒ Using the product in an area with excess vibration may damage the product or cause a fire.
• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or
smoke.
• Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
‒ The product lifespan may be reduced or a fire may result.
• Do not install the product within the reach of young children.
‒ The product may fall and injure children.
• Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a
kitchen or near a kitchen counter.
Caution
• Do not drop the product while moving.
• Do not set down the product on its front.
• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the
product is not protruding.
‒ The product may fall and become damaged and/or cause an injury.
‒ Install the product only on cabinets or shelves of the right size.
• Set down the product gently.
‒ Product failure or personal injury may result.
• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances,
extreme temperatures or a significant presence of moisture, or a place where the product will
operate continuously for an extended period of time) may seriously affect its performance.
‒ Be sure to consult Samsung Customer Service Centre if you want to install the product at such a
place.
• Before assembling the product, place the product down on a flat and stable surface so that the
screen is facing downwards.
‒ The product is curved. Placing pressure on the product when on a flat surface may damage the
product. When the product is on the ground facing up or down, do not put pressure on it.
Installation
6
Warning
• There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.
‒ Contact Samsung Customer Service Centre for repairs.
• To move the product, first disconnect all the cables from it, including the power cable.
• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord
immediately and contact Samsung Customer Service Centre.
• Do not let children hang from the product or climb on top of it.
‒ Children may become injured or seriously harmed.
• If the product is dropped or the outer case is damaged, turn off the power and disconnect the power
cord. Then contact Samsung Customer Service Centre.
‒ Continued use can result in a fire or electric shock.
• Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
‒ The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a
serious injury.
• During a lightning or thunderstorm, power off the product and remove the power cable.
• Do not drop objects on the product or apply impact.
• Do not move the product by pulling the power cord or any cable.
• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately.
• Do not lift or move the product by pulling the power cord or any cable.
• Do not use or keep combustible spray or an inflammable substance near the product.
• Ensure the vents are not blocked by tablecloths or curtains.
‒ An increased internal temperature may cause a fire.
• Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,
matches, etc) into the product (via the vent or input/output ports, etc).
‒ Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Centre.
• Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the
product.
‒ Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Centre.
Operation
7
Caution
• Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage
burn-in or defective pixels.
‒ Set the screen to power-saving mode or moving-picture screen saver when not using the product
for an extended period of time.
• Disconnect the power cord from the power socket if you do not plan on using the product for an
extended period of time (vacation, etc).
‒ Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
• Use the product at the recommended resolution and frequency.
‒ Your eyesight may deteriorate.
• Do not put AC/DC adapters together.
• Remove the plastic bag from the AC/DC adapter before you use it.
• Do not let water enter the AC/DC adapter device or get the device wet.
‒ An electric shock or fire may result.
‒ Avoid using the product outdoors where it can be exposed to rain or snow.
‒ Be careful not to get the AC/DC adapter wet when you wash the floor.
• Do not put the AC/DC adapter near to any heating apparatus.
‒ Otherwise, a fire may result.
• Keep the AC/DC adapter in a well-ventilated area.
• If you place the AC/DC power adapter hanging with the cord input facing upwards, water or other
foreign substances could enter the Adapter and cause the Adapter to malfunction.
Make sure to rest the AC/DC power adapter flat on a table or the floor.
• Do not hold the product upside-down or move it by holding the stand.
‒ The product may fall and become damaged or cause an injury.
• Looking at the screen too close for an extended period of time can deteriorate your eyesight.
• Do not use humidifiers or stoves around the product.
• Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.
• Do not touch the screen when the product has been turned on for an extended period of time as it
will become hot.
• Store small accessories out of the reach of children.
• Exercise caution when adjusting the product angle.
‒ Your hand or finger may get stuck and injured.
‒ Tilting the product at an excessive angle may cause the product to fall and an injury may result.
• Do not place heavy objects on the product.
‒ Product failure or personal injury may result.
• When using headphones or earphones, do not turn the volume too high.
‒ Having the sound too loud may damage your hearing.
8
Cleaning
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used
nearby.
― Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service
fee will be charged.)
Do not press the product screen with hands or other objects. There is a risk of damaging the screen.
― Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.
Take the following steps when cleaning.
1 Power off the product and PC.
2 Disconnect the power cord from the product.
― Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock
may result.
3 Wipe the product with a clean, soft and dry cloth.
Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product
clean.
‒ Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.
‒ Do not spray water or detergent directly on the product.
4 Connect the power cord to the product when cleaning is finished.
5 Power on the product and PC.
Correct posture to use the product
Use the product in the correct posture as follows:
• Straighten your back.
• Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the
screen.
• Keep your eyes directly in front of the screen.
• Adjust the angle so light does not reflect on the screen.
• Keep your forearms perpendicular to your upper arms and level with the back of your hands.
• Keep your elbows at about a right angle.
• Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels
attached to the floor, and your arms lower than your heart.
• Do the Eye excercises or blink frequently, then eye fatigue will be relieved.
8
5 6
1 2
3
7
4
9
Chapter 02
Preparations
Put the stand base onto the stand neck as
the direction shown in the figure. Check
that the stand neck is firmly connected.
Tightly fasten the connecting
screw at the bottom of the
stand base.
Disassemble the decoration cover. Attach the decoration cover in the direction of
the arrow and turn it in clockwise according to the mark.
Push the assembled stand into the main body in the direction of the arrow as
shown in the figure.
Installation
Installation
Installation
A
A
Attaching the Stand
ttaching the Stand
ttaching the Stand
Caution
Do not arbitrarily remove the panel film.
If not observed, the warranty service may
be restricted.
Stand up the monitor as
shown in the figure.
After installing the stand,
place the product upright.
10
Removing the Stand
― Before removing the stand from the product, place the product on a flat and stable surface with the screen
facing down.
Put the monitor down as shown
in the figure.
Turn the decoration cover in against the clock
and remove.
Relaxation fasten the connecting
screw at the bottom of the stand base.
Precautions for moving the product
• Hold the lower corners or edges of the
product when moving it.
• Do not directly apply pressure on the screen.
• Do not hold the screen when moving the
product.
• Do not hold the product upside down only
by the stand.
• Do not press down on the product. There is
a risk of damaging the product.
Stand upward to remove it in the direction
of the arrow.
Hold the release bottom and the stand pull down in the direction of the arrow.
1 2
5
4
3
11
Checking the space around the product
Make sure to have enough space for ventilation when placing the product. An internal temperature rise
may cause fire and damage the product. Maintain enough space around the product as shown in the
diagram when installing the product.
― The exterior may differ depending on the product.
Adjusting the Product Tilt and Height
― The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
10 cm 10 cm
10 cm
10 cm
10 cm
-5.0° (±2.0°) ~ 20.0° (±2.0°)
0 ~ 120.0 mm (±5.0 mm)
• The product tilt and height can be adjusted.
• Hold the top centre of the product and adjust the height carefully.
• The height adjustment has a certain tolerance. Stay within the tolerances when adjusting the
height of the product.
You can rotate your product as shown below.
4 5 6
1 2 3
• Be sure to fully extend the stand before rotating the product.
• If you rotate the product without fully extending the stand, the corner of the product may hit the
floor and get damaged.
• Do not rotate the product counterclockwise. The product may get damaged.
• When rotating the product, be careful not to damage the product by hitting the object or stand.
Rotating the Product
― The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
-15.0° (±2.0°) ~ 15.0° (±2.0°)
-2.0° (±2.0°) ~ 92.0° (±2.0°)
12
Anti-theft Lock
― An anti-theft lock allows you to use the product securely even in public places.
― The locking device shape and locking method depend on the manufacturer. Refer to the manuals provided
with your anti-theft locking device for details.
To lock an anti-theft locking device:
1 Fix the cable of your anti-theft locking device to a heavy object such as a desk.
2 Put one end of the cable through the loop on the other end.
3 Insert the locking device into the anti-theft lock slot at the back of the product.
4 Lock the locking device.
‒ An anti-theft locking device can be purchased separately.
‒ Refer to the manuals provided with your anti-theft locking device for details.
‒ Anti-theft locking devices can be purchased at electronics retailers or online.
Wall Mount Kit Specifications (VESA)
― Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces
other than plaster board, please contact your nearest dealer for additional information. If you install the
product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a
detailed installation manual and all parts necessary for assembly are provided.
• Do not use screws that are longer than the standard length or do not comply with the VESA standard
screw specifications. Screws that are too long may cause damage to the inside of the product.
• When installing the wall mount other than the specified product, its installation may be difficult.
• For wall mounts that do not comply with the VESA standard screw specifications, the length of the
screws may differ depending on the wall mount specifications.
• Do not fasten the screws too firmly. This may damage the product or cause the product to fall,
leading to personal injury. Samsung is not liable for these kinds of accidents.
• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall
mount is used or the consumer fails to follow the product installation instructions.
• Do not mount the product at more than a 15 degree tilt.
• Standard dimensions for wall mount kits are shown in the table below.
Model name VESA screw hole specs
(A * B) in millimetres
Standard Screw Quantity
S24AG30* /
S27AG30* 100.0 x 100.0 M4 4 EA
― Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to
electric shock.
13
Control Panel Parts Description
JOG Button
Power LED
System Power LED On
Function Key Guide or Down Brightness Contrast Sharpness
Volume
Source
Menu
Eye Saver Mode Eye Saver Mode
Power Off
Return
14
PRESS(ENTER)
LEFT RIGHT
DOWN(FRONT)
JOG Button
UP(REAR)
Return
Function Key Guide
Connecting and Using a Source Device
Chapter 03
Read below before connecting the product.
1 Before connecting the product, check the shapes of both ports of the supplied signal cables and the
shapes and locations of the ports on the product and external device.
2 Before connecting the product, make sure you remove the power cables from both the product and
the external device to prevent damage to the product due to a short circuit or over current.
3 After all signal cables have been properly connected, connect the power cables back to the product
and the external device.
4 After connecting is completed, make sure you read the manuals to acquaint yourself with the
product functions, precautions and other information required to use the product properly.
― Connecting parts may differ in different products.
― Provided ports may vary depending on the product.
Ports
― The functions available may vary depending on the product model. The colour and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality. Refer to the
actual product.
Port Description
Connect to an audio output device such as headphones or earphones.
HDMI Connects to a source device using an HDMI cable or HDMI-DVI cable.
DP Connects to a PC using a DP cable.
SERVICE Use a USB memory stick to perform software upgrade.
DC 19V Connects to the AC/DC adapter.
DC 19V HDMI DP SERVICE
15
Connecting and Using a PC
Select a connection method suitable for your PC.
Connection Using the HDMI Cable
HDMI
Connection Using an HDMI-DVI Cable
HDMI
― The audio function is not supported if the source device is connected using the HDMI-DVI cable.
― The optimum resolution may not be available with an HDMI-DVI cable.
Connection Using an DP Cable
DP
― It is recommended to use the DP cable provided as an accessory. If not provided, be sure to use a DP cable of 1.5
m or below.
― Use a VESA certified DP 1.2 cable or higher and its gender.
Connecting to headphones or earphones
― Use headphones or earphones when activating sound with an HDMI-HDMI or DP cable.
― The headphones or earphones jack supports only the 3 conductor tip-ring-sleeve (TRS) type.
16
Connecting the Power
HDMI IN DP IN
1 Connect the power cable to the AC/DC adapter. Then, connect the AC/DC adapter to the DC 19V port
on the back of the product.
2 Next, connect the power cable to the power outlet.
3 Press the JOG button at the bottom of the product to turn it on.
― The input voltage is switched automatically.
Tidying Up the Connected Cables
DC 19V 1
3
2
Connect the corresponding cables. Pull the right side of the HOLDER-STAND
CABLE to remove from the stand. The left side
of the HOLDER-STAND CABLE can be damaged
when pulled forcibly.
Put both cables in the cable holder on the
stand (HOLDER-STAND CABLE) to organise
the cables, as shown in the figure.
Assembly is complete.
17
Setting Optimum Resolution
An information message about setting optimum resolution will appear if you power on the product for
the first time after purchase.
Select a language on information message and change the resolution on your PC to the optimum setting.
― If the optimum resolution is not selected, the message will appear up to three times for a specified time even
when the product is turned off and on again.
― If you want to set the optimum resolution for your computer, please refer to (Q&A) → “How can I change the
resolution?”
― You can adjust the refresh rate according to the screen resolution by selecting Game → Refresh Rate in the
OSD menu.
― To enable the maximum refresh rate, set FreeSync Premium to On or set Refresh Rate to 144 Hz.
18
Menu
Function Key Guide →
Chapter 04
― The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
Game
2nd 3rd Description
Picture Mode This menu provides an optimum picture quality suitable for the environment where the product will be used.
― This menu is not available when Eye Saver Mode is enabled.
In PC mode
• Custom: Customise the screen settings.
• FPS: Increase the brightness of darker areas of the FPS (First-Person Shooter) game screen. This mode increases visibility of your enemies
during a FPS (First-Person Shooter) game.
• RTS: Increase the colour temperature and contrast ratio to improve visibility of the RTS (Real-Time Strategy) screen and minimap.
• RPG: This mode is optimised for 3D graphics and instant messaging on the RPG (Role Playing Game) game screen.
• AOS: Increase the contrast ratio to obtain a picture quality optimised for the AOS (Aeon Of Strife) game screen.
• Cinema: Obtain the brightness and sharpness of monitors suitable for enjoying video and DVD content.
• Dynamic Contrast: Obtain balanced brightness through automatic contrast adjustment.
19
2nd 3rd Description
Black Equalizer Adjust the brightness of the dark areas.
As the value gets closer to 1, the darker areas of the screen become brighter, making it easier to find enemies when playing a game. To find
enemies more easily during a game, use a lower value.
As the value gets closer to 20, the darker areas of the screen become darker and the contrast increases.
― This menu is not available when Eye Saver Mode is enabled.
― This menu is not available when Picture Mode is set to Cinema mode.
― This menu is not available when Dynamic Contrast is enabled.
― This menu is not available in AV Mode at a certain AV resolution ,such as 720P @ 60Hz and 1080P @ 60Hz.
Refresh Rate Change the screen refresh rate. A higher refresh rate can reduce eye strain.
•60 Hz / 120 Hz / 144 Hz
― This menu is not available when FreeSync Premium is set.
― Changing the Refresh Rate may cause screen flickering, depending on the PC's graphics card. ―
The function is available in a PC equipped with the graphics card that can change the refresh rate.
It is unavailable in the devices (e.g. AV devices) with fixed refresh rates. If the function is applied, the screen may have malfunction.
― If the Refresh Rate function is in use and the text displayed on the PC screen looks blurry or corrupted, resolve the issue by changing the resolution of the
PC screen to the recommended resolution.
In AV mode
When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Picture Mode has four picture settings (Dynamic, Standard,
Movie and Custom) that are preset at the factory. You can activate either Dynamic, Standard, Movie or Custom. You can select Custom which
automatically recalls your personalised picture settings.
• Dynamic: Select this mode to view a sharper image than in Standard mode.
• Standard: Select this mode when the surroundings are bright.
• Movie: Select this mode when the surroundings are dark. This will save power and reduce eye fatigue.
• Custom: Select this mode when you want to adjust the image according to your preferences.
― The Picture Mode feature is only activated at a certain AV resolution, such as 720P @ 60Hz and 1080P @ 60Hz.
20
2nd 3rd Description
Screen Size Select the best screen size and ratio.
― This menu is not available when FreeSync Premium is enabled.
In PC mode
•Auto: Display the picture according to the aspect ratio of the input source.
•Wide: Display the picture in full screen regardless of the aspect ratio of the input source.
In AV mode
•4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts.
•16:9: Display the picture with an aspect ratio of 16:9.
•Screen Fit: Display the picture with the original aspect ratio without cutting off.
― The function may not be supported depending on the ports provided with the product.
― Changing the Screen Size is available when the following conditions are satisfied.
― The input source is 480p, 576p, 720p, or 1080p and product can display normally (Not every model can support all of these signals.).
― This can only be set when the external input is connected through HDMI/DP and PC/AV Mode is set to AV.
Virtual Aim Point • Off: Virtual Aim Point is not available while Off is selected.
• / / / / / : Select the preferred aim point style.
• Reset Position: Restore the aim point position to the default.
Response Time Accelerate the panel response rate to make video appear more vivid and natural.
― It is best to set Response Time to Standard or Faster when you are not viewing a movie or game.
― This menu is not available when FreeSync Premium is set.
― When Picture Mode is set to Dynamic or Eye Saver Mode is set to On, the Fastest (MBR) menu is deactivated.
― The Fastest (MBR) menu is only available when Refresh Rate is set to 120Hz and 144Hz
FreeSync Premium FreeSync Premium technology is solution that eliminates screen tearing without all the usual lag and latency. FreeSync Premium can be operated
when you use AMD's graphic card with supporting FreeSync Premium solution.
For more information, see FreeSync (for AMD graphics card) page.
21
Picture
2nd 3rd Description
Picture Mode This menu provides an optimum picture quality suitable for the environment where the product will be used.
― This menu is not available when Eye Saver Mode is enabled.
In PC mode
• Custom: Customise the screen settings.
• FPS: Increase the brightness of darker areas of the FPS (First-Person Shooter) game screen. This mode increases visibility of your enemies
during a FPS (First-Person Shooter) game.
• RTS: Increase the colour temperature and contrast ratio to improve visibility of the RTS (Real-Time Strategy) screen and minimap.
• RPG: This mode is optimised for 3D graphics and instant messaging on the RPG (Role Playing Game) game screen.
• AOS: Increase the contrast ratio to obtain a picture quality optimised for the AOS (Aeon Of Strife) game screen.
• Cinema: Obtain the brightness and sharpness of monitors suitable for enjoying video and DVD content.
• Dynamic Contrast: Obtain balanced brightness through automatic contrast adjustment.
In AV mode
When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Picture Mode has four picture settings (Dynamic, Standard,
Movie and Custom) that are preset at the factory. You can activate either Dynamic, Standard, Movie or Custom. You can select Custom which
automatically recalls your personalised picture settings.
• Dynamic: Select this mode to view a sharper image than in Standard mode.
• Standard: Select this mode when the surroundings are bright.
• Movie: Select this mode when the surroundings are dark. This will save power and reduce eye fatigue.
• Custom: Select this mode when you want to adjust the image according to your preferences.
― The Picture Mode feature is only activated at a certain AV resolution, such as 720P @ 60Hz and 1080P @ 60Hz.
22
2nd 3rd Description
Brightness You can adjust the general brightness of the picture. (Range: 0~100)
A higher value will make the picture appear brighter.
― This menu is not available when Eye Saver Mode is enabled.
Contrast Adjust the contrast between the objects and background. (Range: 0~100)
A higher value will increase the contrast to make the object appear clearer.
― This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
Sharpness Make the outline of objects more clear or blurry. (Range: 0~100)
A higher value will make the outline of objects clearer.
― This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
Color Adjust the tint of the screen.
• Color Tone: Select a colour tone that best suits your viewing needs.
― When the external input is connected through HDMI/DP and PC/AV Mode is set to AV (720P @ 60Hz and 1080P @ 60Hz), Color Tone has four colour
temperature settings (Cool, Normal, Warm and Custom).
• Red: Adjust the red saturation level. Values closer to 100 mean greater intensity for the colour.
• Green: Adjust the green saturation level. Values closer to 100 mean greater intensity for the colour.
• Blue: Adjust the blue saturation level. Values closer to 100 mean greater intensity for the colour.
• Gamma: Adjust the middle level of luminance.
― This menu is not available when Eye Saver Mode is enabled.
― This menu is not available when Picture Mode is set to Cinema mode.
― This menu is not available when Dynamic Contrast is enabled.
23
2nd 3rd Description
HDMI Black Level If a DVD player or set-top box is connected to the product via HDMI, image quality degradation (contrast/colour degradation, black level, etc.) may
occur, depending on the connected source device.
In such case, HDMI Black Level can be used to adjust the image quality.
•Normal: Select this mode when there is no contrast ratio degradation.
•Low: Select this mode to reduce the black level and increase the white level when there is a contrast ratio degradation.
― This function is only available in HDMI mode.
― HDMI Black Level may not be compatible with some source devices.
― The HDMI Black Level feature is only activated at a certain AV resolution, such as 720P @ 60Hz and 1080P @ 60Hz.
― Adjust the HDMI Black Level because the image quality may differ depending on the external device.
Eye Saver Mode Set to an optimum picture quality suitable for eye relaxation.
TÜV Rheinland “Low Blue Light Content” is a certification for products which meet requirements for lower blue light levels. When Eye Saver Mode is
'On', the blue light that wavelength is around 400nm will decrease, and it will provide an optimum picture quality suitable for eye relaxation. At the
same time, the blue light level is lower than in the default settings, and it was tested by TÜV Rheinland and certified as it met the requirements of
TÜV Rheinland “Low Blue Light Content” standards.
24
OnScreen Display
2nd 3rd Description
Language Set the menu language.
― A change to the language setting will only be applied to the onscreen menu display.
― It will not be applied to other functions on your PC.
Display Time The OSD menu will automatically disappear if the menu is not used for a specified period of time.
Display Time is a function to specify the time which you want the OSD menu to disappear.
System
2nd 3rd Description
 Volume Adjust the Volume controlling the JOG button LEFT/RIGHT.
― To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus down.
To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.
Eco Saving Plus
Self Diagnosis Perform this test when you experience a problem with your monitor's picture.
― Never turn off the power nor change the input source during self diagnosis. If possible, try not to interrupt testing.
The Eco Saving Plus function reduces power consumption by controlling the electric current used by the monitor panel.
― This menu is not available when Eye Saver Mode is enabled.
•Off: Deactivate the Eco Saving Plus function.
•Auto: The power consumption will automatically be reduced by about 10% over the current setting.
(The reduction of power consumption depends on the customer screen brightness condition.)
•Low: The power consumption will be reduced by 25% over the default setting.
•High: The power consumption will be reduced by 50% over the default setting.
25
2nd 3rd Description
Off Timer Plus Off Timer • Off Timer: Turn on Off Timer mode.
• Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically power off after the specified number of
hours.
― This option is only available when Off Timer is set to On.
― For products for the market in some regions, the Off Timer is set to automatically activate 4 hours after the product powers on. This is done in accordance
with power supply regulations. If you do not want the timer to activate, go to → System → Off Timer Plus and set Off Timer to Off.
Eco Timer • Eco Timer: Turn on Eco Timer mode.
• Eco Off After: The Eco Off After can be set between 10 and 180 minutes. The product will automatically power off after the specified time has
elapsed.
― This option is only available when Eco Timer is set to On.
PC/AV Mode Set PC/AV Mode to AV. The picture size will be enlarged.
This option is useful when you view a movie.
― Products with a display area of 16:9 or 16:10 are only supported.
― If the product is in HDMI, DisplayPort mode and the screen says Check the cable connection and the settings of the source device. press the JOG button to
display the Function Key Guide screen and then select → System → PC/AV Mode → HDMI, DisplayPort → PC or AV.
Source Detection Select either Auto or Manual as the method to recognize input signal.
Key Repeat Time Control the response rate of a button when the button is pressed.
Acceleration, 1 sec, or 2 sec can be selected. If No Repeat is selected, a command responds only once when a button is pressed.
Power LED On Configure the settings to enable or disable the power LED located at the lower part of the product.
• Working: The power LED is on when the product is turned on.
• Stand-by: The power LED is on when the product is turned off.
26
2nd 3rd Description
Software Update Update software using an update file on a USB device.
1 Save the update file (in .bin format) that you downloaded from the Samsung website (http://www.samsung.com/sec) to a USB storage device.
2 Connect the USB device to the SERVICE port on the monitor.
Select → System→ Software Update.
3 Follow the instructions on the screen to proceed with update.
4 Your product will turn itself off and on again automatically after completing update.
5 Remove the power cord from the power outlet and then reconnect the cord after turning off.
― To perform software update by using a USB memory, first format the USB memory to FAT32.
― When performing update, make sure that only one BIN file (.bin) is saved in the root directory.
― If the No update files found on your USB device. Please check your USB device and try again. message is displayed, this is probably due to the following
reasons.
― A USB memory is not connected to the SERVICE port.
― The files in the connected USB memory are not compatible formats.
― There are no valid update files found in the connected USB memory. (There are no update files saved in the memory or the file names are incorrect.)
― Do not turn off the product until the update is complete. And prevent the updating from any interruption as far as possible. In general, the product returns
to the previous version if an update is interrupted.
― It is not a monitor-related problem because the screen may blink in green during USB update with a DVI-HDMI converter connected. The software update
is performed normally. Accordingly, wait until the update is complete.
View the current software information. Refer to the actual monitor screen.
Reset All Return all the settings for the product to the default factory settings.
Information
27
Installing the Software
Chapter 05
Easy Setting Box
Easy Setting Box enables users to use the product by partitioning multiple sections.
To install the latest version of Easy Setting Box, download it from the Samsung website (http://www.
samsung.com).
― The software may not work properly if you do not restart the PC after the installation.
― The Easy Setting Box icon may not appear depending on the PC system and the product specifications.
― If the shortcut icon does not appear, press the F5 key.
Restrictions and Problems with the Installation
The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the Networking
Environment.
System Requirements
OS Hardware
• Windows 7 32Bit/64Bit
• Windows 8 32Bit/64Bit
• Windows 8.1 32Bit/64Bit
• Windows 10 32Bit/64Bit
• At least 32MB of memory
• At least 60MB of free space on the hard disk drive
Driver Installation
To install the latest version of the product driver, download it from the Samsung website (http://www.
samsung.com).
― You can set the optimum resolution and frequency for this product by installing the corresponding drivers.
28
Troubleshooting Guide
Chapter 06
Requirements Before Contacting Samsung
Customer Service Centre
― Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists,
contact Samsung Customer Service Centre.
Product diagnosis (Screen issue)
If a problem occurs with the monitor screen, run Self Diagnosis to check that the monitor is working
properly.
Checking the Resolution and Frequency
If a resolution that is not supported (see the Standard Signal Mode Table) is selected, the Not Optimum
Mode message may appear for a short time or the screen may not be displayed properly.
― The displayed resolution may vary, depending on the PC system settings and cables.
Check the following.
Installation issue (PC mode)
The screen keeps switching on and off.
Check the cable connection between the product and PC, and ensure the connectors are locked.
Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to
the product and PC.
The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the
screen size in the HDMI or DVI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the
graphics card driver to the latest version.
(Please contact the graphics card or PC manufacturer for further details about how to adjust the screen
settings.)
Screen issue
The power LED is off. The screen will not switch on.
Check that the power cable is connected properly.
If a problem occurs with the monitor screen, run Self Diagnosis to check that the monitor is working
properly.
29
The message Check the cable connection and the settings of the source device. appears.
Check that the cable is properly connected to the product.
If the monitor is in HDMI or DisplayPort mode, press the JOG button to display the Function Key Guide
screen and select the → System → PC/AV Mode → HDMI, DisplayPort → PC or AV.
Not Optimum Mode is displayed.
This message appears when the signal from the graphics card exceeds the maximum resolution or
frequency for the product.
Change the maximum resolution and frequency to suit the product performance, referring to
Standard Signal Mode Table (P.33).
The images on the screen look distorted.
Check the cable connection to the product.
The screen is not clear. The screen is blurry.
Remove any accessories (video extension cable, etc.) and try again.
Set the resolution and frequency to the recommended level.
The screen appears unstable and shaky. There are shadows or ghost images left on the screen.
Check that the resolution and frequency for the PC are within the range of resolution and frequency
compatible with the product. Next, if required, change the settings, referring to Standard Signal
Mode Table (P.33) in this manual and the Information menu on the product.
The screen is too bright. The screen is too dark.
Adjust Brightness and Contrast.
Screen colour is inconsistent.
Change the Color settings.
The colours on the screen have a shadow and are distorted.
Change the Color settings.
White does not really look white.
Change the Color settings.
There is no image on the screen and the power LED blinks every 0.5 to 1 second.
The product is operating in power-saving mode.
Press any key on the keyboard or move the mouse to return to normal operating mode.
Text is blurry.
If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel →
Fonts → Adjust ClearType text and change Turn on ClearType.
Video playback is choppy.
Playback of high-definition large video files can be choppy. This may be because the video player is not
optimised for the PC resource.
Try playing the file on another video player.
Sound issue
There is no sound.
Re-check the condition of the connected audio cable and/or adjust the volume.
Check the volume.
Check whether audio is set to mute.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound
card or software programme.
Video is available but there is no sound.
Sound cannot be heard if an HDMI-DVI cable is used to connect the input device.
Connect the device using an HDMI cable or a DP cable.
Source device issue
A beeping sound is heard when my PC is booting.
If a beeping sound is heard when your PC is booting, have your PC serviced.
30
Q & A
― Refer to the user manual for your PC or graphics card for further instructions on adjustment.
― The path to the settings depends on the installed OS.
How can I change the frequency?
Set the frequency on your graphics card.
• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Screen Refresh Rate under Monitor settings.
• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings.
• Windows 10: Go to Settings → System → Display → Advanced display settings → Display adapter properties → Monitor, and adjust Screen refresh rate under Monitor settings.
How can I change the resolution?
• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Adjust Resolution.
• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust Resolution, and adjust the resolution.
• Windows 10: Go to Settings → System → Display → Advanced display settings, and adjust the resolution.
How do I set power-saving mode?
• Windows 7: Go to Control Panel → Appearance and Personalization → Personalization → Screen Saver Settings → Power options or BIOS SETUP on the PC.
• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings → Power options or BIOS SETUP on the PC.
• Windows 10: Go to Settings → Personalization → Lock screen → Screen timeout settings → Power & sleep or BIOS SETUP on the PC.
31
Specifications
Chapter 07
General
Model Name S24AG30*S27AG30*
Size 24 Class (23.8 Inches / 60.4 cm)27 Class (27 Inches / 68.6 cm)
Display area 527.04 mm (H) x 296.46 mm (V) 597.888mm (H) x 336.312mm (V)
Pixel Pitch 0.2745 mm (H) x 0.2745 mm (V) 0.3114 mm (H) x 0.3114mm (V)
Maximum Pixel Clock 346.5 MHz 346.5 MHz
Power Supply AC100-240V~ 50/60Hz
Based on the AC voltage of the adapter. For the DC voltage of the product, refer to the product label.
Signal connectors HDMI, DisplayPort
Environmental conditions Operating
Temperature: 10 °C – 40 °C (50 °F – 104 °F)
Humidity: 10 % – 80 %, non-condensing
Storage
Temperature: -20 °C – 45 °C (-4 °F – 113 °F)
Humidity: 5 % – 95 %, non-condensing
― Plug-and-Play
This product can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the product and PC system optimises the product settings. Product installation takes place automatically.
However, you can customise the installation settings if desired.
― Panel Dots (Pixels)
Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the LCD panel. This does not affect product performance.
― The above specifications are subject to change without notice to improve quality.
― For detailed device specifications, visit the Samsung website.
32
― Flicker Free
The device has no visible or invisible flicker within the range of 0~3000Hz.
Standard Signal Mode Table
Model Name
Synchronization (PANEL Spec) Vertical Frequency 48 - 144 Hz
Resolution Optimum resolution 1920 x 1080 @ 144 Hz
Maximum resolution
If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard
signal modes, the screen may be blank even though the power LED turns on. In such a case, change the settings according to the following table by referring to the graphics card user manual.
Resolution Horizontal Frequency
(kHz)
Vertical Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(H/V)
Port
HDMI IN DP IN
IBM, 720 x 400 31.469 70.087 28.322 -/+ O O
MAC, 640 x 480 35.000 66.667 30.240 -/- O O
MAC, 832 x 624 49.726 74.551 57.284 -/- O O
MAC, 1152 x 870 68.681 75.062 100.000 -/- O O
VESA, 640 x 480 31.469 59.940 25.175 -/- O O
VESA, 640 x 480 37.861 72.809 31.500 -/- O O
VESA, 640 x 480 37.500 75.000 31.500 -/- O O
VESA, 800 x 600 35.156 56.250 36.000 +/+ O O
VESA, 800 x 600 37.879 60.317 40.000 +/+ O O
VESA, 800 x 600 48.077 72.188 50.000 +/+ O O
VESA, 800 x 600 46.875 75.000 49.500 +/+ O O
VESA, 1024 x 768 48.363 60.004 65.000 -/- O O
VESA, 1024 x 768 56.476 70.069 75.000 -/- O O
VESA, 1024 x 768 60.023 75.029 78.750 +/+ O O
VESA, 1152 x 864 67.500 75.000 108.000 +/+ O O
VESA, 1280 x 720 45.000 60.000 74.250 +/+ O O
S24AG30* / S27AG30*
1920 x 1080 @ 144 Hz
33
Resolution Horizontal Frequency
(kHz)
Vertical Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(H/V)
Port
HDMI IN DP IN
VESA, 1280 x 800 49.702 59.810 83.500 -/+ O O
VESA, 1280 x 1024 63.981 60.020 108.000 +/+ O O
VESA, 1280 x 1024 79.976 75.025 135.000 +/+ O O
VESA, 1440 x 900 55.935 59.887 106.500 -/+ O O
VESA, 1600 x 900 60.000 60.000 108.000 +/+ O O
VESA, 1680 x 1050 65.290 59.954 146.250 -/+ O O
VESA, 1920 x 1080 67.500 60.000 148.500 +/+ O O
― Horizontal Frequency
The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in kHz.
― Vertical Frequency
Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called "vertical frequency" or "refresh rate" and is indicated in Hz.
― This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To
avoid this, it is recommended that you select the optimum resolution specified for your product.
VESA CVT, 1920 x 1080 135.000 120.000 297.000 -/+ O O
VESA, 1920 x 1080 158.400 143.981 325.670 +/+ O-
VESA, 1920 x 1080 166.580 144.000 346.500 +/- - O
34
Appendix
Chapter 08
Responsibility for the Pay Service (Cost to
Customers)
― When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician
in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
• If a service technician is requested to give instructions on how to use product or simply adjusts
options without disassembling product.
• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
• If a product is reinstalled or devices are connected additionally after installing the purchased product
for the first time.
• If a product is reinstalled to move to a different spot or to move to a different house.
• If the customer requests instructions on how to use another company's product.
• If customer requests instructions on how to use the network or another company's programme.
• If customer requests software installation and setup for the product.
• If a service technician removes/cleans dusts or foreign materials inside of the product.
• If customer requests an installation additionally after purchasing a product through home-shopping
or online.
A Product damage caused by customer's fault
Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
• External impact or drop.
• Use of supplies or separately sold product unspecified by Samsung.
• Repair from a person besides an engineer of outsourcing service company or partner of Samsung
Electronics Co., Ltd.
• Remodeling or repairing the product by customer.
• Using it with incorrect voltage or non-authorised electrical connections.
• Not following the "cautions" in User Manual.
Others
• If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp,
Filter, Ribbon, etc.)
― If customer requests a service in case the product has no defect, service fee may be charged. So please read
User Manual first.
35
FreeSync (for AMD graphics card)
FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency.
This feature will eliminate screen tearing and lag during game play. Improve your gaming experience.
The displayed FreeSync menu items on the monitor may vary, depending on the monitor model and
compatibility with the AMD graphics card.
• Off: Disable FreeSync.
• On: Turn on the AMD graphics cards' FreeSync function. You may experience intermittent flickers
when playing some games.
Apply the optimum resolution when using FreeSync.
The refresh rate setting method please refer to Q & A → How can I change the frequency?
― The FreeSync function is only enabled in HDMI or DisplayPort mode.
Use the HDMI/DP cable provided by the manufacturer when using FreeSync.
― If the FreeSync function is in use and the text displayed on the PC screen looks blurry or corrupted, resolve
the issue by changing the resolution of the PC screen to the recommended resolution.
If you use the FreeSync function while playing a game, the following symptoms may occur:
• The screen may flicker depending on the type of graphics card, the game option settings, or the
video being played. Try the following actions: decrease the game setting values, change the current
FreeSync mode to Off, or visit the AMD website to check your graphics driver’s version and update it
with the latest one.
• While you are using the FreeSync function, the screen may flicker due to variation of the output
frequency from the graphics card.
• The response rate during the game may fluctuate depending on the resolution. A higher resolution
generally decreases the response rate.
• The sound quality of the monitor may be degraded.
― If you encounter any issues when using the function, contact the Samsung Service Centre.
― If you change the screen resolution while the function is On, the screen may intermittently blank out due to
the graphic card. Set FreeSync to Off and change the resolution.
― The function is unavailable in the devices (e.g. AV devices) that have no AMD graphic card. If the function is
applied, the screen may have malfunction.
The models in the Graphics Cards list supports FreeSync
FreeSync can only be used with specific AMD graphics card models. Refer to the following list for
supported graphics cards:
Make sure to install the latest official graphics drivers from AMD that support FreeSync.
― For additional AMD graphics card models that support the FreeSync feature, visit the official AMD website.
― Select FreeSync Off if you are using a graphics card from a different manufacturer.
― When applying the FreeSync function via the HDMI cable, it may fail to work due to the bandwidth limitation
of certain AMD graphics card.
• Radeon™ RX Vega series
• Radeon™ RX 500 series
• Radeon™ RX 400 series
• Radeon™ R9/R7 300 series (excluding R9 370/
X, R7 370/X, R7 265)
• Radeon™ Pro Duo (2016 edition)
• Radeon™ R9 Nano series
• Radeon™ R9 Fury series
• Radeon™ R9/R7 200 series (excluding R9 270/
X, R9 280/X)
36