Table of Contents
- Before Using the Product
- Preparations
- Parts
- Control Panel
- Function Key Guide
- Direct Key Guide
- Configuring Eye Saver Mode, Brightness and Contrast from Direct Key Guide
- Changing the Volume setting
- Types of Ports
- Upgrading the Software via USB
- Adjusting the Product Tilt
- Anti-theft Lock
- Precautions for moving the product
- Wall Mount Kit Specifications (VESA)
- Installation
- Parts
- Connecting and Using a Source Device
- Screen Setup
- Configuring the PIP/PBP Settings
- Adjusting OSD (On Screen Display) settings
- Setup and Reset
- Information
- Installing the Software
- Troubleshooting Guide
- Specifications
- Appendix
Samsung LU28R550UQ User Manual
Displayed below is the user manual for LU28R550UQ by Samsung which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
User Manual
The colour and the appearance may differ depending on the product, and the specifications are subject to change without
prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung Electronics
Samsung Electronics owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.
Trademarks other than that of Samsung Electronics are owned by their respective owners.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual
has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the user manual has not
been read).
You will be informed of the administration fee amount before a technician visits.
U28R55*
Table of contents
Before Using the Product
Securing the Installation Space 4
Safety Precautions 4
Cleaning 5
Electricity and Safety 5
Installation 6
Operation 7
Preparations
Parts 9
Control Panel 9
Function Key Guide 10
Direct Key Guide 11
Configuring Eye Saver Mode, Brightness and
Contrast from Direct Key Guide 12
Changing the Volume setting 12
Types of Ports 13
Upgrading the Software via USB 13
Adjusting the Product Tilt 15
Anti-theft Lock 15
Precautions for moving the product 16
Wall Mount Kit Specifications (VESA) 16
Installation 17
Attaching the Stand 17
Removing the Stand 18
2
Game Mode 24
Response Time 24
Screen Ratio 25
Screen Adjustment 25
Configuring the PIP/PBP Settings
PIP/PBP Mode 26
Screen Size 27
Position 27
Sound Source 27
Source 27
Screen Ratio 28
Contrast 29
Adjusting OSD (On Screen
Display) settings
Transparency 30
Position 30
H-Position 30
V-Position 30
Language 30
Connecting and Using a Source Device
Read below before installing the product. 19
Connecting and Using a PC 19
Connection Using the HDMI Cable 19
Connection Using an HDMI-DVI Cable 20
Connection Using an DP Cable 20
Connecting to headphones or earphones 20
Connecting the Power 20
Correct posture to use the product 21
Driver Installation 21
Setting Optimum Resolution 21
List of graphic cards supporting HDR10 21
Screen Setup
SAMSUNG MAGIC Bright 22
Brightness 23
Contrast 23
Sharpness 23
Color 23
SAMSUNG MAGIC Upscale 24
HDMI Black Level 24
Eye Saver Mode 24
Table of contents
3
Specifications
General 41
Standard Signal Mode Table 42
Appendix
Responsibility for the Pay Service (Cost to
Customers) 45
Not a product defect 45
A Product damage caused by customer's fault 45
Others 45
Installing the Software
Easy Setting Box 37
Restrictions and Problems with the Installation 37
Upgrade by downloading the firmware from the
website 37
System Requirements 37
Troubleshooting Guide
Requirements Before Contacting Samsung
Customer Service Centre 38
Product diagnosis (Screen issue) 38
Checking the Resolution and Frequency 38
Check the following. 38
Q & A 40
Display Time 30
Setup and Reset
Self Diagnosis 31
DisplayPort Ver. 32
HDMI Mode 32
FreeSync 33
Eco Saving Plus 34
Off Timer Plus 34
PC/AV Mode 35
Source Detection 35
Key Repeat Time 35
Power LED On 35
Reset All 35
Information
Information 36
4
Securing the Installation Space
Make sure to have enough space for ventilation when placing the product. An internal temperature rise
may cause fire and damage the product. Maintain enough space around the product as shown in the
diagram when installing the product.
―The exterior may differ depending on the product.
10 cm
10 cm
10 cm 10 cm
10 cm
Safety Precautions
Warning A serious or fatal injury may result if instructions are not followed.
Caution Personal injury or damage to properties may result if instructions are
not followed.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE
ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high
voltage is present inside. It is
dangerous to make any kind of
contact with any internal part of this
product.
AC voltage: Rated voltage marked
with this symbol is AC voltage.
This symbol indicates that this
product has included important
literature concerning operation and
maintenance.
DC voltage: Rated voltage marked
with this symbol is DC voltage.
Class II product: This symbol indicates
that a safety connection to electrical
earth (ground) is not required. If this
symbol is not present on a product
with a mains lead, the product
MUST have a reliable connection to
protective earth (ground).
Caution. Consult instructions for use:
This symbol instructs the user to
consult the user manual for further
safety related information.
Before Using the Product
Chapter 01
5
Cleaning
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used
nearby.
―Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product
(Service fee will be charged.)
Do not press the product screen with hands or other objects. There is a risk of damaging the screen.
―Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.
―Take the following steps when cleaning.
1
Power off the product and PC.
2
Disconnect the power cord from the product.
―Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric
shock may result.
3
Wipe the product with a clean, soft and dry cloth.
‒Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.
‒Do not spray water or detergent directly on the product.
4
Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product
clean.
5
Connect the power cord to the product when cleaning is finished.
6
Power on the product and PC.
Electricity and Safety
Warning
•Do not use a damaged power cord or plug, or a loose power socket.
•Do not use multiple products with a single power socket.
•Do not touch the power plug with wet hands.
•Insert the power plug all the way in so it is not loose.
•Connect the power plug to a grounded power socket (type 1 insulated devices only).
•Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy
object.
•Do not place the power cord or product near heat sources.
•Clean any dust around the pins of the power plug or the power socket with a dry cloth.
Caution
•Do not disconnect the power cord while the product is being used.
•Only use the power cord provided with your product by Samsung. Do not use the power cord with
other products.
•Keep the power socket where the power cord is connected unobstructed.
‒The power cord must be disconnected to cut off power to the product when an issue occurs.
•Hold the plug when disconnecting the power cord from the power socket.
6
Warning
•DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT
INSTALL THE PRODUCT NEAR HEAT SOURCES.
•Keep the plastic packaging out of the reach of children.
‒Children may suffocate.
•Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)
‒The product may fall and become damaged and/or cause an injury.
‒Using the product in an area with excess vibration may damage the product or cause a fire.
•Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or
smoke.
•Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
‒The product lifespan may be reduced or a fire may result.
•Do not install the product within the reach of young children.
‒The product may fall and injure children.
•Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil
pollution. And do not install or use the product in the kitchen or near the kitchen stove.
Caution
•Do not drop the product while moving.
•Do not set down the product on its front.
•When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of
the product is not protruding.
‒The product may fall and become damaged and/or cause an injury.
‒Install the product only on cabinets or shelves of the right size.
•Set down the product gently.
‒Product failure or personal injury may result.
•Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical
substances, extreme temperatures or a significant presence of moisture, or a place where
the product will operate continuously for an extended period of time) may seriously affect its
performance.
‒Be sure to consult Samsung Customer Service Centre if you want to install the product at such a
place.
Installation
7
Warning
•There is a high voltage inside the product. Never disassemble, repair or modify the product
yourself.
‒Contact Samsung Customer Service Centre for repairs.
•To move the product, first disconnect all the cables from it, including the power cable.
•If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord
immediately and contact Samsung Customer Service Centre.
•Do not let children hang from the product or climb on top of it.
‒Children may become injured or seriously harmed.
•If the product is dropped or the outer case is damaged, turn off the power and disconnect the
power cord. Then contact Samsung Customer Service Centre.
‒Continued use can result in a fire or electric shock.
•Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
‒The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a
serious injury.
•During a lightning or thunderstorm, power off the product and remove the power cable.
•Do not drop objects on the product or apply impact.
•Do not move the product by pulling the power cord or any cable.
•If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately.
•Do not lift or move the product by pulling the power cord or any cable.
•Do not use or keep combustible spray or an inflammable substance near the product.
•Ensure the vents are not blocked by tablecloths or curtains.
‒An increased internal temperature may cause a fire.
•Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,
matches, etc) into the product (via the vent or input/output ports, etc).
‒Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Centre.
•Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the
product.
‒Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Centre.
Operation
8
Caution
•Leaving the screen fixed on a stationary image for an extended period of time may cause
afterimage burn-in or defective pixels.
‒Set the screen to power-saving mode or moving-picture screen saver when not using the
product for an extended period of time.
•Disconnect the power cord from the power socket if you do not plan on using the product for an
extended period of time (vacation, etc).
‒Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
•Use the product at the recommended resolution and frequency.
‒Your eyesight may deteriorate.
•Do not put AC/DC adapters together.
•Remove the plastic bag from the AC/DC adapter before you use it.
•Do not let water enter the AC/DC adapter device or get the device wet.
‒An electric shock or fire may result.
‒Avoid using the product outdoors where it can be exposed to rain or snow.
‒Be careful not to get the AC/DC adapter wet when you wash the floor.
•Do not put the AC/DC adapter near to any heating apparatus.
‒Otherwise, a fire may result.
•Keep the AC/DC adapter in a well-ventilated area.
•If you place the AC/DC power adapter hanging with the cord input facing upwards, water or other
foreign substances could enter the Adapter and cause the Adapter to malfunction.
Make sure to rest the AC/DC power adapter flat on a table or the floor.
•Do not hold the product upside-down or move it by holding the stand.
‒The product may fall and become damaged or cause an injury.
•Looking at the screen too close for an extended period of time can deteriorate your eyesight.
•Do not use humidifiers or stoves around the product.
•Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.
•Do not touch the screen when the product has been turned on for an extended period of time as it
will become hot.
•Store small accessories out of the reach of children.
•Exercise caution when adjusting the product angle or stand height.
‒Your hand or finger may get stuck and injured.
‒Tilting the product at an excessive angle may cause the product to fall and an injury may result.
•Do not place heavy objects on the product.
‒Product failure or personal injury may result.
9
Preparations
Chapter 02
Parts
Control Panel
―The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
Function Key Guide
UP(REAR)
PRESS(ENTER)
LEFT
Power LED
JOG Button
DOWN(FRONT)
RIGHT
Return
Parts Description
JOG Button
Multi directional button that helps navigate.
―Press the power button on the JOG button to activate the up/down/
left/right movements and Enter key function.
Power LED
This LED is power status indicator and works as
•Power On (Power button): Power LED Off
•Power saving mode: Power LED Blinking
•Power Off (Power button): Power LED On
―The Power LED operation can be swapped by changing in the menu.
(System → Power LED On) Function Key Guide may vary depending on
the function or product model. Please refer to the actual product.
―Press the power button on the JOG button to turn it on or off.
Function Key Guide
Press the JOG button when the screen is turned on. The Function Key
Guide will appear. To access the onscreen menu when the guide is
displayed, press the corresponding direction button again.
―Function Key Guide may vary depending on the function or product
model. Please refer to the actual product.
10
Function Key Guide
―To use the Function Key Guide, press the JOG button. Then the following window appears.
Return
UP/DOWN/LEFT/RIGHT: Move to the item you want. The description for each item will appear when the focus changes.
PRESS(ENTER): The selected item will be applied.
Parts Description
Source
Selects to change the input source by moving the JOG button in the Function Key Guide screen. A message will appear on the top left corner of the screen if the input source has
been changed.
Menu
Selects by moving the JOG button in the Function Key Guide screen.
This product shows the menu as an on-screen display.
On screen display menu lock: Lock the on screen display menu to maintain the current settings or prevent other users from changing settings.
To enable or disable the on screen display menu lock, display the “Menu” screen, move the JOG button to the right to go to the next stage, and then press and hold the button to the
left for 10 seconds until the Function Key Guide disappears.
―If the on screen display menu lock is enabled, Brightness and Contrast can be adjusted.
Eye Saver Mode is available. Information can be viewed.
PIP/PBP
Selects by moving the JOG button in the Function Key Guide screen.
And then press the JOG button when configuring settings for the PIP/PBP function is required.
Power Off
Selects to turn the product off by moving the JOG button in the Function Key Guide screen.
Return
Exit the Function Key guide menu by using the JOG button to select the icon when the Function Key Guide screen is displayed.
―Actual models because of functional variation, Function Key Guide options will be different.
11
When the product displays nothing (i.e. Power saving mode or Non-signal mode), 3 direct keys for
control source and power could be used as below.
JOG Button Power saving/Non-signal mode
UP
Source Change
Down
PRESS(ENTER) for 2 seconds
Power Off
When the product displays the menu, the JOG Button could be used as below.
JOG Button Action
UP/DOWN
Move the option
LEFT
Exit the menu (Function Key Guide).
Close Sublist without saving value.
Value decreases in the slider.
RIGHT
Move to sublist.
Value increases in the slider.
PRESS(ENTER)
Save the value and close Sublist.
Direct Key Guide
―On the Direct Key Guide screen, the following menu options appear when the product screen is switched
on or the input source is changed.
Eye Saver Mode
Volume
Features
Eye Saver Mode Off
•UP/DOWN: Adjust Brightness, Contrast, Eye Saver Mode.
•LEFT/RIGHT: Adjust Volume.
•PRESS(ENTER): Display Function Key Guide.
12
Configuring Eye Saver Mode, Brightness and Contrast
from Direct Key Guide
Adjust the Brightness, Contrast and Eye Saver Mode by moving the JOG button.
Eye Saver Mode
Brightness
Contrast
Off
―The displayed image may differ depending on the model.
―The default brightness can vary depending on the region.
Brightness
―This menu is not available when
SAMSUNG
MAGIC
Bright is set to Dynamic Contrast mode.
―This menu is not available when Eco Saving Plus is enabled.
―This menu is not available when Eye Saver Mode is enabled.
Contrast
―This menu is not available when
SAMSUNG
MAGIC
Bright is in Cinema or Dynamic Contrast mode.
―This menu is not available when Game Mode is enabled.
―This menu is not available when PIP/PBP Mode is set to On and the Screen Size is set to (PBP Mode).
Changing the Volume setting
You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed.
Volume 50
Mute
―The displayed image may differ depending on the model.
―If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute
the sound or cause choppy audio when applying the headphones or speakers. Set the input volume for the
input device to at least 20% and control the volume using the volume control (JOG button LEFT/RIGHT) on
the product.
―What is Auto Mute?
The function mutes the audio to improve sound effect when there is sound noise or when the input
signal is weak, usually due to a problem with the volume of an input device.
―To activate the Mute function, access the Volume control screen, then use the JOG button to move the
focus down. To deactivate the Mute function, access the Volume control screen, then increase or decrease
the Volume.
13
Types of Ports
―The functions available may vary depending on the product model. The colour and shape of parts may
differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to
the actual product.
HDMI IN 1 HDMI IN 2 DP IN SERVICE DC 19V
HDMI IN 1 HDMI IN 2 DP IN DC 19V
SERVICE
Port Description
Connect to an audio output device such as headphones or earphones.
―The sound could only be heard when using the HDMI to HDMI cable or DP
cable.
HDMI IN 1 HDMI IN 2
Connects to a source device using an HDMI cable or HDMI-DVI cable.
DP IN
Connects to a PC using a DP cable.
SERVICE
Use a USB memory stick to perform software upgrade.
DC 19V
Connects to the AC/DC adapter.
Upgrading the Software via USB
1
Connect a USB memory to the SERVICE port shown in the figure.
HDMI IN 1 HDMI IN 2 DP IN DC 19V
SERVICE
When the screen is on, press the JOG button to display the Function Key Guide. When the Function
Key Guide are displayed, press and hold the JOG button down for approximately 5 seconds.
Power Off
2
When the message as shown in the following figure is displayed on the product, select Yes to
upgrade the software.
Yes No
Do you want to update via USB?
14
3
When the screen as shown in the following figure is displayed, select Yes.
Update now
Update from version XXXX.X to version XXXX.X?
Yes No
4
The software upgrading proceeds.
Update now
Updating product Software…
Your product will turn itself off and on again automatically
after completing update.
0%
5
Your product will turn itself off and on again automatically after completing update, and then
turn off your product.
6
Remove the power cord from the power outlet and then reconnect the cord after turning off.
Note
1
To perform software upgrade by using a USB memory, first format the USB memory to FAT32.
2
When performing upgrade, make sure that only one BIN file (.bin) is saved in the root directory.
3
To upgrade the software for the UR55 model, make sure the upgrade files are .bin formats. The file
name should follow the naming conventions for the UR55 model (e.g. M-R55**UGDA-****.*[four-
digit number].bin). The ** is the screen size in inches, the ****.* is the version number, and the
four-digit number is the checksum. For example, “M-R5528UGDA-0804.0[1899].bin” conforms to
the naming conventions for the UR55 28" model and should be copied to the root directory.
4
If the No valid update files found. Please check your USB device and try again. message is
displayed, this is probably due to the following reasons.
Update now
No valid update files found.
Please check your USB device and try again.
OK Cancel
‒A USB memory is not connected to the SERVICE port.
‒The files in the connected USB memory are not compatible formats.
‒There are no valid upgrade files found in the connected USB memory. (There are no upgrade files
saved in the memory or the file names are incorrect.)
5
Do not turn off the product. And prevent the upgrading from any interruption as far as possible. In
general, the product returns to the previous version if an upgrade is interrupted.
15
Adjusting the Product Tilt
―The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
-2.0° (±2.0°) ~ 15.0° (±2.0°)
•The product tilt can be adjusted.
•Hold the lower part of the product and adjust the tilt carefully.
Anti-theft Lock
―An anti-theft lock allows you to use the product securely even in public places.
―The locking device shape and locking method depend on the manufacturer. Refer to the user guide
provided with your anti-theft locking device for details.
To lock an anti-theft locking device:
1
Fix the cable of your anti-theft locking device to a heavy object such as a desk.
2
Put one end of the cable through the loop on the other end.
3
Insert the locking device into the anti-theft lock slot at the back of the product.
4
Lock the locking device.
‒An anti-theft locking device can be purchased separately.
‒Refer to the user guide provided with your anti-theft locking device for details.
‒Anti-theft locking devices can be purchased at electronics retailers or online.
16
Precautions for moving the product
•Do not directly apply pressure on the screen.
•Do not hold the screen when moving the
product.
•Do not hold the product upside down only by
the stand.
•Hold the lower corners or edges of the
product when moving it.
Wall Mount Kit Specifications (VESA)
―Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to
surfaces other than plaster board, please contact your nearest dealer for additional information. If you
install the product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount
kits contain a detailed installation manual and all parts necessary for assembly are provided.
•Do not use screws that are longer than the standard length or do not comply with the VESA
standard screw specifications. Screws that are too long may cause damage to the inside of the
product.
•For wall mounts that do not comply with the VESA standard screw specifications, the length of the
screws may differ depending on the wall mount specifications.
•Do not fasten the screws too firmly. This may damage the product or cause the product to fall,
leading to personal injury. Samsung is not liable for these kinds of accidents.
•Samsung is not liable for product damage or personal injury when a non-VESA or non-specified
wall mount is used or the consumer fails to follow the product installation instructions.
•Do not mount the product at more than a 15 degree tilt.
•Standard dimensions for wall mount kits are shown in the table below.
Unit: mm
Model name VESA screw hole specs (A * B) in
millimetres
Standard Screw Quantity
U28R55* 75.0 x 75.0 M4 4
―Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to
electric shock.
17
Installation
Attaching the Stand
―Before assembling the product, place the product down on a flat and stable surface so that the screen is
facing downwards.
Caution
Do not hold the product upside down only by the
stand.
Caution
Do not press down on the product. There is a risk
of damaging the product.
1
2
34
Insert the stand neck into the stand base in the
direction shown in the figure.
Check that the stand neck is firmly connected. Tightly fasten the connecting screw at the
bottom of the stand base.
Place the protective Styrofoam (cushion)
included in the package on the floor and place
the product facing down on the Styrofoam, as
shown in the image. If Styrofoam is unavailable,
use a thick sitting mat.
56
Hold the main body of the product with your
hand as shown by the figure. Push the assembled
stand into the main body in the direction of the
arrow as shown in the figure.
Connect the power supply and the signal cable
as shown in the figure.
18
Removing the Stand
―Before removing the stand from the product, place the product on a flat and stable surface with the screen
facing down.
Caution
Do not hold the product upside down only by the
stand.
Caution
Do not press down on the product. There is a risk
of damaging the product.
1234
Place the protective Styrofoam (cushion)
included in the package on the floor and place
the product facing down on the Styrofoam, as
shown in the image. If Styrofoam is unavailable,
use a thick sitting mat.
To disassemble the stand from the monitor, be
sure to press the lower part of the monitor with
one hand, and shake the stand from side to side
with the other hand to make some gap between
them.
Press the lower part of the monitor with one
hand, and pull the stand with the other hand in
the direction of the arrow as shown in the figure.
Remove the stand neck from the stand base
by turning the screw in the arrow direction as
shown in the figure.
19
Connecting and Using a Source Device
Chapter 03
Read below before installing the product.
1
Before installing the product, check the shapes of both ports of the supplied signal cables and the
shapes and locations of the ports on the product and external device.
2
Before installing the product, make sure you remove the power cables from both the product and
the external device to prevent damage to the product due to a short circuit or over current.
3
After all signal cables have been properly connected, connect the power cables back to the product
and the external device.
4
After installation is completed, make sure you read the user guide to acquaint yourself with the
product functions, precautions and other information required to use the product properly.
Connecting and Using a PC
Select a connection method suitable for your PC.
―Connecting parts may differ in different products.
―Provided ports may vary depending on the product.
Connection Using the HDMI Cable
First make sure that the power cables for product and other devices (e.g. PC, settop box, etc.)
are removed.
HDMI IN 1, HDMI IN 2
―When connecting an HDMI cable, use the cable that came with the components of the product. If you use
an HDMI cable other than provided by Samsung, the image quality may be degraded.
20
Connection Using an HDMI-DVI Cable
First make sure that the power cables for product and other devices (e.g. PC, settop box, etc.)
are removed.
HDMI IN 1, HDMI IN 2
―The audio function is not supported if the source device is connected using the HDMI-DVI cable.
―The optimum resolution may not be available with an HDMI-DVI cable.
Connection Using an DP Cable
First make sure that the power cables for product and other devices (e.g. PC, settop box, etc.)
are removed.
DP IN
―A DP cable shorter under 1.5 m in length is recommended. Using a cable longer than 1.5 m can affect the
picture quality.
Connecting to headphones or earphones
―Use headphones or earphones when activating sound with an HDMI-HDMI or DP cable.
―The headphones or earphones jack supports only the 3 conductor tip-ring-sleeve (TRS) type.
Connecting the Power
1
2
3
HDMI IN 1 HDMI IN 2 DP IN SERVICE DC 19V
HDMI IN 1 HDMI IN 2 DP IN DC 19V
SERVICE
1
Connect the power cable to the AC/DC adapter. Then, connect the AC/DC adapter to the DC 19V
port on the back of the product.
2
Next, connect the power cable to the power outlet.
3
Press the JOG button at the bottom of the product to turn it on.
―The input voltage is switched automatically.
21
Correct posture to use the product
Use the product in the correct posture as follows:
•Straighten your back.
•Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at
the screen.
•Keep your eyes directly in front of the screen.
•Adjust the angle so light does not reflect on the screen.
•Keep your forearms perpendicular to your upper arms and level with the back of your hands.
•Keep your elbows at about a right angle.
•Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels
attached to the floor, and your arms lower than your heart.
•Do the Eye excercises or blink frequently, then eye fatigue will be relieved.
Driver Installation
―You can set the optimum resolution and frequency for this product by installing the corresponding drivers.
―To install the latest version of the product driver, download it from the Samsung Electronics website at
http://www.samsung.com.
Setting Optimum Resolution
An information message about setting optimum resolution will appear if you power on the product for
the first time after purchase.
Select a language on information message and change the resolution on your PC to the optimum
setting.
―If the optimum resolution is not selected, the message will appear up to three times for a specified time
even when the product is turned off and on again.
―If you want to set the optimum resolution for your computer. Please refer to (Q&A) → “How can I change the
resolution?”
List of graphic cards supporting HDR10
HDR10 is accessible only on Windows 10 systems equipped with graphic cards that support Play Ready
3.0 Digital Rights Management (for protected HDR content). Use graphic cards listed below for HDR10.
•NVIDIA GeForce 1000 series or higher
•AMD Radeon™ RX 400 series or higher
•Intel UHD Graphics 600 series or higher
―Graphic cards that support hardware-accelerated 10-bit video decoding for HDR video codecs are
recommended.
22
Screen Setup
Function Key Guide → → Picture
Configure the screen settings such as brightness. A detailed description of each function is provided. Refer to your product for details.
Chapter 04
―The functions available may vary depending on the product model. The colour and shape of parts may
differ from what is shown. Specifications are subject to change without notice to improve quality.
SAMSUNG MAGIC Bright
This menu provides an optimum picture quality suitable for the environment where the product will be
used.
―This menu is not available when Eco Saving Plus is enabled.
―This menu is not available when Game Mode is enabled.
―This menu is not available when Eye Saver Mode is enabled.
―Not available when PIP/PBP Mode is set to On.
In PC mode
•Custom: Customise the contrast and brightness as required.
•Standard: Obtain a picture quality suitable for editing documents or using Internet.
•Cinema: Obtain the brightness and sharpness of monitors suitable for enjoying video and DVD
content.
•Dynamic Contrast: Obtain balanced brightness through automatic contrast adjustment.
In AV mode
When the external input is connected through HDMI/DP and PC/AV Mode is set to AV,
SAMSUNG
MAGIC
Bright
has four automatic picture settings (Dynamic, Standard, Movie and Custom) that are preset at the
factory. You can activate either Dynamic, Standard, Movie or Custom. You can select Custom which
automatically recalls your personalised picture settings.
•Dynamic: Select this mode to view a sharper image than in Standard mode.
•Standard: Select this mode when the surroundings are bright.
•Movie: Select this mode when the surroundings are dark. This will save power and reduce eye
fatigue.
•Custom: Select this mode when you want to adjust the image according to your preferences.
23
Brightness
You can adjust the general brightness of the picture. (Range: 0~100)
A higher value will make the picture appear brighter.
―This menu is not available when
SAMSUNG
MAGIC
Bright is set to Dynamic Contrast mode.
―This menu is not available when Eco Saving Plus is enabled.
―This menu is not available when Eye Saver Mode is enabled.
Contrast
Adjust the contrast between the objects and background. (Range: 0~100)
A higher value will increase the contrast to make the object appear clearer.
―This option is not available when
SAMSUNG
MAGIC
Bright is in Cinema or Dynamic Contrast mode.
―This menu is not available when Game Mode is enabled.
―This menu is not available when PIP/PBP Mode is set to On and the Screen Size is set to (PBP Mode).
Sharpness
Make the outline of objects more clear or blurry. (Range: 0~100)
A higher value will make the outline of objects clearer.
―This option is not available when
SAMSUNG
MAGIC
Bright is in Cinema or Dynamic Contrast mode.
―This menu is not available when Game Mode is enabled.
―Not available when PIP/PBP Mode is set to On.
Color
Adjust the tint of the screen.
―This menu is not available when
SAMSUNG
MAGIC
Bright is set to Cinema or Dynamic Contrast mode.
―This menu is not available when Game Mode is enabled.
―This menu is not available when Eye Saver Mode is enabled.
―Not available when PIP/PBP Mode is set to On.
•Red: Adjust the red saturation level. Values closer to 100 mean greater intensity for the colour.
•Green: Adjust the green saturation level. Values closer to 100 mean greater intensity for the colour.
•Blue: Adjust the blue saturation level. Values closer to 100 mean greater intensity for the colour.
•Color Tone: Select a colour tone that best suits your viewing needs.
‒Cool 2: Set the colour temperature to be cooler than Cool 1.
‒Cool 1: Set the colour temperature to be cooler than Normal mode.
‒Normal: Display the standard colour tone.
‒Warm 1: Set the colour temperature to be warmer than Normal mode.
‒Warm 2: Set the colour temperature to be warmer than Warm 1.
‒Custom: Customise the colour tone.
―When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Color Tone has
four colour temperature settings (Cool, Normal, Warm and Custom).
•Gamma: Adjust the middle level of luminance.
‒Mode1 / Mode2 / Mode3
24
SAMSUNG MAGIC Upscale
SAMSUNG
MAGIC
Upscale function can enhance the layers of the picture details and the vividness of the picture.
The function has more obvious effects on low-resolution pictures.
―This menu is not available when
SAMSUNG
MAGIC
Bright is set to Cinema or Dynamic Contrast mode.
―This menu is not available when Game Mode is enabled.
―Not available when PIP/PBP Mode is set to On.
•Off / Mode1 / Mode2
―Comparing with Mode1, Mode2 has a stronger effect.
HDMI Black Level
If a DVD player or set-top box is connected to the product via HDMI, image quality degradation (contrast/
colour degradation, black level, etc.) may occur, depending on the connected source device.
In such case, HDMI Black Level can be used to adjust the image quality.
―This function is only available in HDMI mode.
―Not available when PIP/PBP Mode is set to On.
•Normal: Select this mode when there is no contrast ratio degradation.
•Low: Select this mode to reduce the black level and increase the white level when there is a
contrast ratio degradation.
―HDMI Black Level may not be compatible with some source devices.
―The HDMI Black Level feature is only activated at a certain AV resolution, such as 720P @ 60 Hz and 1080P
@ 60 Hz.
Eye Saver Mode
Set to an optimum picture quality suitable for eye relaxation.
TÜV Rheinland “Low Blue Light Content” is a certification for products which meet requirements for
lower blue light levels. When Eye Saver Mode is 'On', the blue light that wavelength is around 400nm
will decrease, and it will provide an optimum picture quality suitable for eye relaxation. At the same
time, the blue light level is lower than in the default settings, and it was tested by TÜV Rheinland and
certified as it met the requirements of TÜV Rheinland “Low Blue Light Content” standards.
Game Mode
Configure the product screen settings for game mode.
Use this feature when playing games on a PC or when a game console such as PlayStation™ or Xbox™
is connected.
―This menu is not available when Eye Saver Mode is enabled.
―When the product turns off, enters power-saving mode or changes input sources, Game Mode turns Off
even if it is set to On.
―If you want to keep Game Mode enabled all the time, select Always On.
―Not available when PIP/PBP Mode is set to On.
Response Time
Accelerate the panel response rate to make video appear more vivid and natural.
―Use Standard mode when not playing a video or game.
―This menu is not available when PIP/PBP Mode is set to On and the Screen Size is set to / /
(PIP Mode).
25
Screen Ratio
Change the picture size.
―This menu is not available when PIP/PBP Mode is set to On and the Screen Size is set to (PBP Mode).
In PC mode
•Auto: Display the picture according to the aspect ratio of the input source.
•Wide: Display the picture in full screen regardless of the aspect ratio of the input source.
In AV mode
•4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts.
•16:9: Display the picture with an aspect ratio of 16:9.
•Screen Fit: Display the picture with the original aspect ratio without cutting off.
―The function may not be supported depending on the ports provided with the product.
―Changing the Screen Ratio is available when the following conditions are satisfied.
―The input source is 480p, 576p, 720p, or 1080p and product can display normally (Not every model can
support all of these signals.).
―This can only be set when the external input is connected through HDMI/DP and PC/AV Mode is set to
AV.
Screen Adjustment
―This option is only available when PC/AV Mode is set to AV.
―This menu is only available when Screen Ratio is set to Screen Fit in AV Mode.
When a 480P or 576P or 720P or 1080P signal is input in AV mode and the product can display normally,
select Screen Fit to adjust horizontal position and vertical position in 0-6 levels.
Configuring H-Position & V-Position
H-Position: Move the screen to the left or right.
V-Position: Move the screen up or down.
26
Configuring the PIP/PBP Settings
Function Key Guide → → PIP/PBP
A detailed description of each function is provided. Refer to your product for details.
Chapter 05
―The functions available may vary depending on the product model. The colour and shape of parts may
differ from what is shown. Specifications are subject to change without notice to improve quality.
PIP/PBP Mode
Enable or disable the PIP/PBP Mode function.
The PIP (Picture in Picture) function separates the screen into two parts. One source device is displayed
on the main screen at the same time the another source device is displayed in inset windows.
The PBP (Picture by Picture) function separates the screen in half displaying output from two different
source devices simultaneously on the left and right sides of the screen.
―PIP/PBP mode is compatible with Windows 7, Windows 8, and Windows 10.
―The PIP/PBP function may not be available depending on the specifications of the graphics card used. If the
screen is blank in PIP/PBP mode when the optimum resolution is selected, go to Control Panel → Display →
Screen Resolution and click Detect on the PC. (Instructions are based on Windows 7.) If the screen is blank
when the resolution is set to the optimum resolution, change the resolution to 1280 x 1024.
―The screen may flicker briefly or appear after a delay when you enable or disable the PIP/PBP function or
when you change the screen size with the PIP/PBP function activated. This can typically arise when a PC
and a product are connected to two or more input sources. It has nothing to do with the performance of
a product. The issue is mainly caused when the video signals are delayed in transmission to the product
depending on the graphics card performance.
―When the PIP/PBP function is enabled, the resolution will not be able to automatically switch to the
optimum resolution due to a compatibility issue between the graphics card and the Windows system.
Set PIP/PBP Mode to Off. Alternatively, restart the product, then set the resolution to the optimum setting
using the Windows interface.
―If the product is set to an incompatible resolution, the product may display an abnormal or blank screen.
Change to a supported resolution by referring to the Standard Signal Mode Table.
27
Screen Size
Select the size and aspect ratio of the sub-screen.
• / / /
Position
Select the position of the sub-screen from the available options.
• / / /
―Not available when PBP is selected.
―The screen may flicker if the input source is unstable.
Sound Source
Set which screen you want to hear the sound for.
PBP mode
/
PIP mode
/
Source
Select the source for each screen.
PBP Mode (available in PBP mode(Screen Size ))
―The input source for each screen changes.
―The screen may flicker if the input signal is unstable.
―When the input signal of the left and right screens are the same, the operation cannot be performed.
―When the Function Key Guide appears, move the JOG button LEFT to select the icon and then press the
JOG button. The same PBP source setting menu appears. The mode switches in the order of DisplayPort →
HDMI1 → HDMI2.
PIP Mode (available in PIP mode(Screen Size / / ))
―The input source for the main screen changes.
―With the exception of the current input source, the other two input sources can be selected.
―The screen may flicker if the input signal is unstable.
―When the Function Key Guide appears, move the JOG button LEFT to select the icon and then press
the JOG button. The main screen will switch in the order DisplayPort → HDMI1 → HDMI2.
28
Screen Ratio
Select the image size for each screen.
PBP Mode (available in PBP mode(Screen Size ))
In PC mode
•Auto: Display the picture according to the aspect ratio of the each screen input source.
•Wide: Display the picture in full screen regardless of the aspect ratio of the each screen input
source.
In AV mode
•4:3: Display the picture of the sub-screen with an aspect ratio of 4:3. Suitable for videos and
standard broadcasts.
•16:9: Display the picture of the sub-screen with an aspect ratio of 16:9.
•Screen Fit: Display the picture of the sub-screen with the original aspect ratio without cutting
anything off.
―The function may not be supported depending on the ports provided with the product.
―Changing the screen size is available when the following conditions are satisfied.
―The input source is 480p, 576p, 720p, or 1080p and product can display normally (Not every model can
support all of these signals.).
―This can only be set when the external input is connected through HDMI/DP and PC/AV Mode is set to
AV.
PIP Mode (available in PIP mode (Screen Size / / ))
In PC mode
•Auto: Display the picture according to the aspect ratio of the each screen input source.
•Wide: Display the picture in full screen regardless of the aspect ratio of the each screen input
source.
In AV mode
•4:3: Display the picture of the sub-screen with an aspect ratio of 4:3. Suitable for videos and
standard broadcasts.
•16:9: Display the picture of the sub-screen with an aspect ratio of 16:9.
•Screen Fit: Display the picture of the sub-screen with the original aspect ratio without cutting
anything off.
―The function may not be supported depending on the ports provided with the product.
―Changing the screen size is available when the following conditions are satisfied.
―The input source is 480p, 576p, 720p, or 1080p and product can display normally (Not every model can
support all of these signals.).
―This can only be set when the external input is connected through HDMI/DP and PC/AV Mode is set to
AV.
29
Contrast
PBP Mode (available in PBP mode(Screen Size ))
Adjust the contrast level for each screen.
PIP Mode (available in PIP mode(Screen Size / / ))
Adjust the contrast level for sub-screen.
30
Adjusting OSD (On Screen Display) settings
Function Key Guide → → On Screen Display
A detailed description of each function is provided. Refer to your product for details.
Chapter 06
―The functions available may vary depending on the product model. The colour and shape of parts may
differ from what is shown. Specifications are subject to change without notice to improve quality.
Transparency
Set the transparency for the menu windows.
Position
H-Position
Move the menu position to the left or right.
V-Position
Move the menu position up or down.
Language
Set the menu language.
―A change to the language setting will only be applied to the onscreen menu display.
―It will not be applied to other functions on your PC.
Display Time
The OSD menu will automatically disappear if the menu is not used for a specified period of time.
Display Time is a function to specify the time which you want the OSD menu to disappear.
31
Setup and Reset
Function Key Guide → → System
A detailed description of each function is provided. Refer to your product for details.
Chapter 07
―The functions available may vary depending on the product model. The colour and shape of parts may
differ from what is shown. Specifications are subject to change without notice to improve quality.
Self Diagnosis
―Not available when PIP/PBP Mode is set to On.
1
Use the Function Key Guide and go to → System → Self Diagnosis.
Self Diagnosis
DisplayPort Ver.
HDMI Mode
FreeSync
Eco Saving Plus
Off Timer Plus
PC/AV Mode
System
1.2↑
2.0
Off
Off
Perform this
test when you
experience a
problem with your
monitor's picture.
Return
2
Select OK when the following screen is prompted.
OK
The test screen will now be shown. Please look carefully at the screen for the next 5 seconds.
•Review the test screen.
―Never turn off the power nor change the input source during self diagnosis. If possible, try not to interrupt
testing.
32
3
Base on the test result, select Yes / No / Show Again.
Yes No Show Again
Do you still see the same problem on the test screen?
If you need to see the photo again, click Show Again.
•You will see the following screen when you select Yes.
Self Diagnosis Complete
Contact the Samsung Call Center for assistance.
Please have the following information ready:
‐Model Code: **************
‐Software Version: *-*********-****.*
‐S/N: **************
OK
•You will see the following screen when you select No.
Self Diagnosis Complete
If the test screen is okay during Self Diagnosis, your monitor may not have a problem. If the
problem persists, follow the steps below:
‐Turn off your monitor and any other connected device, such as a PC.Turn on your monitor first
and then the other connected device.
‐Update the operating system and graphics card driver to the latest version and restart your PC.
‐Connect the other device, such as a PC, to a different input port on your monitor.
‐Reset your monitor by pressing the jog button on the monitor and selecting System > Reset All.
‐Replace the cable with the one enclosed with your monitor.
OK
DisplayPort Ver.
Select the DisplayPort version to use.
―Incorrect settings may cause the screen to go blank. If this occurs, check the device specifications.
―If the product (when set to DisplayPort) is displaying the message Check the cable connection and the
settings of the source device. press the JOG button to display the Function Key Guide screen and then
select → System → DisplayPort Ver. → 1.1 or 1.2↑.
HDMI Mode
Select the HDMI mode to use.
―The supportable device and resolution may differ depending on its version.
―When the version is changed, the screen may blink.
―If you set the HDMI Mode to 1.4, some high resolutions may not be supported because of bandwidth
limitation of the HDMI 1.4 protocol.
―When the setting is not appropriate, a blank screen may appear. In this case, check the specifications of the
device.
―This menu is not available when PIP/PBP Mode is set to On and the Screen Size is set to (PBP Mode).
33
FreeSync
FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency.
This feature will eliminate screen tearing and lag during game play. Improve your gaming experience.
The displayed FreeSync menu items on the monitor may vary, depending on the monitor model and
compatibility with the AMD graphics card.
•Off: Disable FreeSync.
•On: Turn on the AMD graphics cards' FreeSync function. You may experience intermittent flickers
when playing some games.
Apply the optimum resolution when using FreeSync.
The refresh rate setting method please refer to Q & A → How can I change the frequency?
―The FreeSync function is only enabled in HDMI or DisplayPort mode.
Use the HDMI/DP cable provided by the manufacturer when using FreeSync.
―Not available when PIP/PBP Mode is set to On.
If you use the FreeSync function while playing a game, the following symptoms may occur:
•The screen may flicker depending on the type of graphics card, the game option settings, or the
video being played. Try the following actions: decrease the game setting values, change the
current FreeSync mode to Off, or visit the AMD website to check your graphics driver’s version and
update it with the latest one.
•While you are using the FreeSync function, the screen may flicker due to variation of the output
frequency from the graphics card.
•The response rate during the game may fluctuate depending on the resolution. A higher resolution
generally decreases the response rate.
•The sound quality of the monitor may be degraded.
―If you encounter any issues when using the function, contact the Samsung Service Centre.
―If you change the screen resolution while the function is On, the screen may intermittently blank out due
to the graphi card. Set FreeSync to Off and change the resolution.
―The function is unavailable in the devices (e.g. AV devices) that have no AMD graphic card. If the function is
applied, the screen may have malfunction.
The models in the Graphics Cards list supports FreeSync
FreeSync can only be used with specific AMD graphics card models. Refer to the following list for
supported graphics cards:
Make sure to install the latest official graphics drivers from AMD that support FreeSync.
―For additional AMD graphics card models that support the FreeSync feature, visit the official AMD website.
―Select FreeSync Off if you are using a graphics card from a different manufacturer.
―When applying the FreeSync function via the HDMI cable, it may fail to work due to the bandwidth
limitation of certain AMD graphics card.
•Radeon™ RX Vega series
•Radeon™ RX 500 series
•Radeon™ RX 400 series
•Radeon™ R9/R7 300 series (excluding R9
370/X, R7 370/X, R7 265)
•Radeon™ Pro Duo (2016 edition)
•Radeon™ R9 Nano series
•Radeon™ R9 Fury series
•Radeon™ R9/R7 200 series (excluding R9
270/X, R9 280/X)
34
Eco Saving Plus
Reduce energy consumption compared to consumption at the maximum brightness level.
―This option is not available when
SAMSUNG
MAGIC
Bright is in Dynamic Contrast mode.
―This menu is not available when Game Mode is enabled.
―This menu is not available when Eye Saver Mode is enabled.
―Not available when PIP/PBP Mode is set to On.
•Off: Deactivate the Eco Saving Plus function.
•Auto: The power consumption will automatically be reduced by about 10% over the current setting.
(The reduction of power consumption depends on the customer screen brightness condition.)
•Low: Saves up to 25 % energy compared to the maximum brightness.
•High: Saves up to 50 % energy compared to the maximum brightness.
Off Timer Plus
Configuring Off Timer
Off Timer: Turn on Off Timer mode.
Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically
power off after the specified number of hours.
―This option is only available when Off Timer is set to On.
―For products for the market in some regions, the Off Timer is set to automatically activate 4 hours after the
product powers on. This is done in accordance with power supply regulations. If you do not want the timer
to activate, go to → System → Off Timer Plus and set Off Timer to Off.
Configuring Eco Timer
Eco Timer: Turn on Eco Timer mode.
Eco Off After: The Eco Timer can be set between 10 and 180 minutes. The product will automatically
power off after the specified time has elapsed.
―This option is only available when Eco Timer is set to On.
35
PC/AV Mode
Set PC/AV Mode to AV. The picture size will be enlarged.
This option is useful when you view a movie.
•Set to PC when connected to a PC.
•Set to AV when connected to an AV device.
―Products with a display area of 16:9 or 16:10 are only supported.
―If the product is in HDMI, DisplayPort mode and the screen says Check the cable connection and the
settings of the source device. press the JOG button to display the Function Key Guide screen and then
select → System → PC/AV Mode → HDMI, DisplayPort → PC or AV.
Source Detection
Select either Auto or Manual as the method to recognise input source.
―Not available when PIP/PBP Mode is set to On.
Key Repeat Time
Control the response rate of a button when the button is pressed.
Acceleration, 1 sec, or 2 sec can be selected. If No Repeat is selected, a command responds only once
when a button is pressed.
Power LED On
Configure the settings to enable or disable the power LED located at the lower part of the product.
•Working: The power LED is on when the product is turned on.
•Stand-by: The power LED is on when the product is turned off.
Reset All
Return all the settings for the product to the default factory settings.
36
Information
Function Key Guide → → Information
A detailed description of each function is provided. Refer to your product for details.
Chapter 08
―The functions available may vary depending on the product model. The colour and shape of parts may
differ from what is shown. Specifications are subject to change without notice to improve quality.
Information
View the current input source mode, frequency and resolution that are in use and the current product
version.
Information
Picture
PIP/PBP
OnScreen Display
System
Information
Information
Exit
HDMI
**** x ****
**kHz **Hz
Current Version: *-*********-***
―The displayed image may differ depending on the model.
PIP
Information
Picture
PIP/PBP
OnScreen Display
System
Information
Exit
HDMI
**** x ****
**kHz **Hz
DisplayPort
Current Version: *-*********-***
PBP
Information
Picture
PIP/PBP
OnScreen Display
System
Information
Exit
HDMI
**** x ****
**kHz **Hz
DisplayPort
Current Version: *-*********-***
37
Installing the Software
Chapter 09
Easy Setting Box
Easy Setting Box enables users to use the product by partitioning multiple sections.
To install the latest version of Easy Setting Box, download it from the Samsung Electronics website at
http://www.samsung.com.
―The software may not work properly if you do not restart the PC after the installation.
―The Easy Setting Box icon may not appear depending on the PC system and the product specifications.
―If the shortcut icon does not appear, press the F5 key.
Restrictions and Problems with the Installation
The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the
Networking Environment.
Upgrade by downloading the firmware from the website
Visit the Samsung Electronics website at http://www.samsung.com, enter the product model and
download the firmware file.
―For details on how to upgrade, refer to the upgrade guidance file provided at the website.
System Requirements
OS Hardware
•Windows 7 32Bit/64Bit
•Windows 8 32Bit/64Bit
•Windows 8.1 32Bit/64Bit
•Windows 10 32Bit/64Bit
•At least 32MB of memory
•At least 60MB of free space on the hard disk drive
38
Troubleshooting Guide
Chapter 10
Requirements Before Contacting Samsung
Customer Service Centre
―Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists,
contact Samsung Customer Service Centre.
Product diagnosis (Screen issue)
If a problem occurs with the product screen, run Self Diagnosis to check that the product is working
properly.
Checking the Resolution and Frequency
If a resolution that is not supported (see the Standard Signal Mode Table) is selected, the Not Optimum
Mode message may appear for a short time or the screen may not be displayed properly.
―The displayed resolution may vary, depending on the PC system settings and cables.
Check the following.
Installation issue
The screen keeps switching on and off.
Check the cable connection between the product and PC, and ensure the connectors are locked.
Blank spaces are found on all four sides of the screen when an HDMI cable is connected to the
product and PC.
The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the
screen size in the HDMI or DVI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the
graphics card driver to the latest version.
(Please contact the graphics card or PC manufacturer for further details about how to adjust the
screen settings.)
The power plug cannot be removed from the power adapter.
Do not remove the power plug after assembly.
―The power plug may not be provided, depending on the model.
Screen issue
The power LED is off. The screen will not switch on.
Check that the power cable is connected properly.
If a problem occurs with the product screen, run Self Diagnosis to check that the product is working
properly.
39
The message Check the cable connection and the settings of the source device. appears.
Check that the cable is properly connected to the product.
Check that the device connected to the product is powered on.
If the product is in HDMI or DisplayPort mode, press the JOG button to display the Function Key Guide
screen and select the icon.
Not Optimum Mode is displayed.
This message appears when the signal from the graphics card exceeds the maximum resolution or
frequency for the product.
Change the maximum resolution and frequency to suit the product performance, referring to
Standard Signal Mode Table (P.42).
The images on the screen look distorted.
Check the cable connection to the product.
The screen is not clear. The screen is blurry.
Remove any accessories (video extension cable, etc.) and try again.
Set the resolution and frequency to the recommended level.
The screen appears unstable and shaky. There are shadows or ghost images left on the screen.
Check that the resolution and frequency for the PC are within the range of resolution and frequency
compatible with the product. Next, if required, change the settings, referring to Standard Signal
Mode Table (P.42) in this manual and the Information menu on the product.
The screen is too bright. The screen is too dark.
Adjust Brightness and Contrast.
Screen colour is inconsistent.
Change the Color settings.
The colours on the screen have a shadow and are distorted.
Change the Color settings.
White does not really look white.
Change the Color settings.
There is no image on the screen and the power LED blinks every 0.5 to 1 second.
The product is operating in power-saving mode.
Press any key on the keyboard or move the mouse to return to normal operating mode.
Text is blurry.
If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel
→ Fonts → Adjust ClearType text and change Turn on ClearType.
Video playback is choppy.
Playback of high-definition large video files can be choppy. This may be because the video player is
not optimised for the PC resource.
Try playing the file on another video player.
Sound issue
There is no sound.
Re-check the condition of the connected audio cable and/or adjust the volume.
Check the volume.
Check whether audio is set to mute.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound
card or software programme.
Video is available but there is no sound.
Sound cannot be heard if an HDMI-DVI cable is used to connect the input device.
Connect the device using an HDMI cable or a DP cable.
Source device issue
A beeping sound is heard when my PC is booting.
If a beeping sound is heard when your PC is booting, have your PC serviced.
40
Q & A
―Refer to the user manual for your PC or graphics card for further instructions on adjustment.
How can I change the frequency?
Set the frequency on your graphics card.
•Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Screen Refresh Rate under Monitor settings.
•Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings.
•Windows 10: Go to Settings → System → Display → Advanced display settings → Display adapter properties → Monitor, and adjust Screen refresh rate under Monitor settings.
How can I change the resolution?
•Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Adjust Resolution.
•Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust Resolution, and adjust the resolution.
•Windows 10: Go to Settings → System → Display → Advanced display settings, and adjust the resolution.
How do I set power-saving mode?
•Windows 7: Go to Control Panel → Appearance and Personalization → Personalization → Screen Saver Settings → Power options or BIOS SETUP on the PC.
•Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings → Power options or BIOS SETUP on the PC.
•Windows 10: Go to Settings → Personalization → Lock screen → Screen timeout settings → Power & sleep or BIOS SETUP on the PC.
41
Specifications
Chapter 11
General
Model Name U28R55*
Size
28 Class (28 Inches / 71.0 cm)
Display area
620.928 mm (H) x 341.28 mm (V)
Pixel Pitch
0.16 mm (H) x 0.16 mm (V)
Maximum Pixel Clock
600 MHz (HDMI, DisplayPort)
Power Supply
AC100-240V~ 50/60Hz
Based on the AC voltage of the adapter. For the DC voltage of the
product, refer to the product label.
Signal connectors
HDMI, DisplayPort
Environmental conditions Operating
Temperature: 10 °C – 40 °C (50 °F – 104 °F)
Humidity: 10 % – 80 %, non-condensing
Storage
Temperature: -20 °C – 45 °C (-4 °F – 113 °F)
Humidity: 5 % – 95 %, non-condensing
―Plug-and-Play
This product can be installed and used with any Plug-and-Play compatible systems. Two-way data
exchange between the product and PC system optimises the product settings. Product installation takes
place automatically. However, you can customise the installation settings if desired.
―Panel Dots (Pixels)
Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be
brighter or darker on the LCD panel. This does not affect product performance.
―The above specifications are subject to change without notice to improve quality.
―For detailed device specifications, visit the Samsung Electronics website.
42
Standard Signal Mode Table
Model Name U28R55*
Synchronization Horizontal Frequency
30 ~ 135 kHz (HDMI, DisplayPort)
Vertical Frequency
50 ~ 75 Hz (HDMI, DisplayPort)
Resolution Optimum Resolution
3840 x 2160 @ 60 Hz
Maximum Resolution
If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal
modes, the screen may be blank even though the power LED turns on. In such a case, change the settings according to the following table by referring to the graphics card user manual.
Displayport
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)
IBM, 720 x 400
31.469 70.087 28.322 -/+
VESA, 640 x 480
31.469 59.940 25.175 -/-
MAC, 640 x 480
35.000 66.667 30.240 -/-
VESA, 640 x 480
37.861 72.809 31.500 -/-
VESA, 640 x 480
37.500 75.000 31.500 -/-
VESA, 800 x 600
35.156 56.250 36.000 +/+
VESA, 800 x 600
37.879 60.317 40.000 +/+
VESA, 800 x 600
48.077 72.188 50.000 +/+
VESA, 800 x 600
46.875 75.000 49.500 +/+
MAC, 832 x 624
49.726 74.551 57.284 -/-
VESA, 1024 x 768
48.363 60.004 65.000 -/-
VESA, 1024 x 768
56.476 70.069 75.000 -/-
VESA, 1024 x 768
60.023 75.029 78.750 +/+
VESA, 1152 x 864
67.500 75.000 108.000 +/+
MAC, 1152 x 870
68.681 75.062 100.000 -/-
VESA, 1280 x 720
45.000 60.000 74.250 +/+
VESA, 1280 x 800
49.702 59.810 83.500 -/+
VESA, 1280 x 1024
63.981 60.020 108.000 +/+
43
Displayport
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)
VESA, 1280 x 1024
79.976 75.025 135.000 +/+
VESA, 1440 x 900
55.935 59.887 106.500 -/+
VESA, 1600 x 900
60.000 60.000 108.000 +/+
VESA, 1680 x 1050
65.290 59.954 146.250 -/+
VESA, 1920 x 1080
67.500 60.000 148.500 +/+
VESA, 2560 x 1440
88.787 59.951 241.500 +/-
VESA, 3840 x 2160
133.313 59.997 533.250 +/-
HDMI
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)
IBM, 720 x 400
31.469 70.087 28.322 -/+
VESA, 640 x 480
31.469 59.940 25.175 -/-
MAC, 640 x 480
35.000 66.667 30.240 -/-
VESA, 640 x 480
37.861 72.809 31.500 -/-
VESA, 640 x 480
37.500 75.000 31.500 -/-
VESA, 800 x 600
35.156 56.250 36.000 +/+
VESA, 800 x 600
37.879 60.317 40.000 +/+
VESA, 800 x 600
48.077 72.188 50.000 +/+
VESA, 800 x 600
46.875 75.000 49.500 +/+
MAC, 832 x 624
49.726 74.551 57.284 -/-
VESA, 1024 x 768
48.363 60.004 65.000 -/-
VESA, 1024 x 768
56.476 70.069 75.000 -/-
VESA, 1024 x 768
60.023 75.029 78.750 +/+
VESA, 1152 x 864
67.500 75.000 108.000 +/+
MAC, 1152 x 870
68.681 75.062 100.000 -/-
VESA, 1280 x 720
45.000 60.000 74.250 +/+
VESA, 1280 x 800
49.702 59.810 83.500 -/+
VESA, 1280 x 1024
63.981 60.020 108.000 +/+
VESA, 1280 x 1024
79.976 75.025 135.000 +/+
44
HDMI
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)
VESA, 1440 x 900
55.935 59.887 106.500 -/+
VESA, 1600 x 900
60.000 60.000 108.000 +/+
VESA, 1680 x 1050
65.290 59.954 146.250 -/+
VESA, 1920 x 1080
67.500 60.000 148.500 +/+
VESA, 2560 x 1440
88.787 59.951 241.500 +/-
CEA, 3840 x 2160
67.500 30.000 297.000 +/+
CEA, 3840 x 2160
135.000 60.000 594.000 +/+
―Horizontal Frequency
The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in
kHz.
―Vertical Frequency
Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called "vertical frequency" or "refresh rate" and is indicated in Hz.
―This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality.
To avoid this, it is recommended that you select the optimum resolution specified for your product.
―Some resolutions listed in the table above may not be available depending on graphics card specifications.
45
Appendix
Chapter 12
Responsibility for the Pay Service (Cost to
Customers)
―When the service is requested, in spite of in warranty, we may charge you for a visit from a service
technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
•If a service technician is requested to give instructions on how to use product or simply adjusts
options without disassembling product.
•If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
•If a product is reinstalled or devices are connected additionally after installing the purchased
product for the first time.
•If a product is reinstalled to move to a different spot or to move to a different house.
•If the customer requests instructions on how to use another company's product.
•If customer requests instructions on how to use the network or another company's Programme.
•If customer requests software installation and setup for the product.
•If a service technician removes/cleans dusts or foreign materials inside of the product.
•If customer requests an installation additionally after purchasing a product through home-
shopping or online.
A Product damage caused by customer's fault
Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
•External impact or drop.
•Use of supplies or separately sold product unspecified by Samsung.
•Repair from a person besides an engineer of outsourcing service company or partner of Samsung
Electronics Co., Ltd.
•Remodeling or repairing the product by customer.
•Using it with incorrect voltage or non-authorised electrical connections.
•Not following the "cautions" in User Manual.
Others
•If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
•If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator,
Lamp, Filter, Ribbon, etc.)
―If customer requests a service in case the product has no defect, service fee may be charged. So please
read User Manual first.