Samsung NP950QCG User Manual
Displayed below is the user manual for NP950QCG by Samsung which is a product in the Notebooks category. This manual has pages.
Related Manuals
2
Getting started
3 About this manual
7 Layout
14 Turning the computer on
and off
16 Unlocking the screen
16 Windows
Basics
18 Using the computer as a
tablet
20 Using the S Pen
32 Touch screen (optional)
37 Keyboard
39 Touchpad
42 Fingerprint recognition
44 Memory card tray
47 External display
49 Wireless LAN
51 Bluetooth
53 Thunderbolt™ 3
54 Wireless PowerShare
(WPS)
Applications
57 Using applications
58 Samsung Settings
59 Samsung Security
61 Samsung Update
62 Online Support (S Service)
63 Samsung PC Help (Self-
help application)
64 Samsung PC Cleaner
65 Quick Search
Settings & Upgrade
66 LCD brightness
68 Volume
69 BIOS (Setup utility)
75 Battery
Troubleshooting
78 Samsung Recovery
83 Windows recovery
function
83 Q&A
Appendix
86 Product specifications
87 Ergonomic tips
91 Safety precautions
101 Important safety
information
104 Replacement parts and
accessories
107 Regulatory compliance
statements
116 WEEE symbol information
118 Samsung package Take-
Back program (USA only)
Table of contents
3
Getting started
About this manual
•
This user manual is specially designed to detail the computer’s
functions and features.
•
The user manual supplied with the computer may vary
depending on the model.
•
Please read this manual before using the computer to ensure
safe and proper use.
•
Optional accessories, some devices, and software referred to
in this manual may not be provided or may not be subject to
upgrades. Note that the computer environment referred to in
the user manual may not be the same as your environment.
•
Descriptions are based on the computer’s default settings
and the Windows 10 operating system. Available features and
additional services may vary depending on the computer or
operating system.
•
This user manual describes procedures for using the
touchpad, mouse and touch screen. Instructions for using the
touch screen are for models with the touch screen feature.
•
Images and screenshots are those of the representative model
of the series and may differ in appearance from the actual
product.
•
Content may differ from the final product and is subject to
change without prior notice. For the latest version of the
manual, refer to the Samsung website, www.samsung.com.
Getting started
4
Copyright
Copyright © 2020 Samsung Electronics
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated,
or transmitted in any form or by any means, electronic or
mechanical, including photocopying, recording, or storing in any
information storage and retrieval system.
Computer specifications or the contents of this manual may
be changed without prior notice due to an upgrade of the
computer’s functions.
Instructional icons and expressions
Warning
: situations that could cause injury to yourself or
others
Caution
: situations that could cause damage to the
computer or other equipment
Note
: notes, usage tips, or additional information
The path you should follow to carry out an instruction. For
example, “select
Settings
→
Devices
” indicates that you
should select
Settings
and then
Devices
.
Select Click the mouse or tap the touchpad or touch screen.
Getting started
5
•
HDMI, the HDMI logo, and
the term High Definition
Multimedia Interface are
trademarks or registered
trademarks of HDMI Licensing
LLC.
•
Thunderbolt and the Thunderbolt logo are trademarks of Intel
Corporation in the U.S. and/or other countries.
•
All other trademarks and copyrights are the property of their
respective owners.
As an ENERGY STAR® Partner,
Samsung has determined that this
product meets the ENERGY STAR®
guidelines for energy efficiency.
•
The ENERGY STAR Program has reduced greenhouse gas
emissions and saved energy through voluntary labeling.
•
Power management setting of this product has been enabled
by default, and has various timing settings from 1 minute to
5 hours.
•
The product can wake with a button press on the chassis from
sleep mode.
Trademarks
•
Samsung and the Samsung logo are trademarks or registered
trademarks of Samsung Electronics.
•
Intel and Core are trademarks or registered trademarks of the
Intel Corporation.
•
Microsoft, MS-DOS, and Windows are trademarks or registered
trademarks of the Microsoft Corporation.
•
Bluetooth® is a registered trademark of Bluetooth SIG, Inc.
worldwide.
•
Wi-Fi®, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo
are registered trademarks of the Wi-Fi Alliance.
Getting started
6
Product capacity representation
Storage capacity representation
The capacity of the storage device (HDD, SSD) of the manufacturer
is calculated assuming that 1 KB = 1,000 Bytes.
However, the operating system (Windows) calculates the storage
device capacity assuming that 1 KB = 1,024 Bytes. Therefore, the
available capacity of the HDD in Windows is smaller than the
actual capacity due to the difference in capacity calculation. For
example, for an 80 GB HDD, Windows calculates the capacity as
74.5 GB, (80x1,000x1,000x1,000) Bytes/(1,024x1,024x1,024) Bytes
= 74.505 GB.
In addition, the capacity representation in Windows may be even
smaller because some programs, such as Samsung Recovery, may
reside in a hidden area of the HDD.
Memory capacity representation
The available memory capacity in Windows is less than the actual
capacity of memory. This is because some memory is required for
regular system operations.
For example, for 1 GB (= 1,024 MB) memory installed, Windows
may report the capacity as 1,022 MB or less.
Data precautions
Samsung Electronics shall not be liable for any data loss. Please
take care to avoid losing any important data and back up your
data to prevent any such data loss.
Operating system and software support
If you change the product’s factory OS (Operating System) to
another OS or if you install software which is not supported by the
product’s original factory OS, you will not receive any technical
support, product exchange or refund, and a fee will be charged
when requesting a service.
Please use your computer with the original factory OS. If you
install an OS other than the factory OS, data may be deleted or the
computer may not start.
* Please use Windows 10 64-bit only for this model.
Getting started
7
Layout
•
Features or options may differ depending on the model.
•
The items marked as optional may not be provided or
may be provided in different locations.
•
Since some space on the SSD is reserved for system
recovery and operations, the available space on the SSD
may be less than the actual capacity.
Getting started
8
►
For 15.6 inch models
8
3
4
2
1
6
7
5
Front view
►
For 13.3 inch models
8
3
4
2
1
6
7
5
Getting started
9
Number/Name Description
Fingerprint
recognition
sensor
•
The fingerprint recognition sensor
recognizes fingerprints. Scans a
fingerprint to sign in to Windows,
apps, and services.
Touchpad
•
Moves the cursor and selects
options.
•
Functions as a mouse.
Number/Name Description
Microphone
•
You can use the built-in
microphone.
Camera
•
Using this camera, you can take
still pictures and record video.
Camera indicator
light
•
This indicates the camera
operating status.
LCD/Touch screen
(optional)
•
The screen’s images are displayed
here.
•
Recognizes touch interactions
(Only for touch screen models).
Operating
status LED and
Illumination
sensor
•
Shows the operating status of the
computer.
Keyboard
•
Enter text or control computer
functions.
Getting started
10
Number/Name Description
Operating status
LED
•
Shows the operating status of the
computer.
–
Red
: Charging
–
Green
: Fully charged
–
Blue
: Turned on
Illumination
sensor
•
The sensor detects the ambient
light.
•
If the ambient light level becomes
too low, the computer’s backlight
will automatically turn on.
•
If there is sufficient ambient
lighting, the computer’s backlight
will automatically turn off.
Do not block the sensor.
Operating status LED and Illumination
sensor
Getting started
11
Number/Name Description
Speaker
•
Sound is emitted from the
speakers.
Power button
•
Turns the computer on and off.
Thunderbolt™
3 port
•
Connect and charge a USB-C®
and Thunderbolt™ 3 device, or
connect to an external display
device.
Some features may not be
supported depending on
your device’s specifications.
S Pen
•
Operate the computer by
performing touch actions on the
screen.
Right view
1 2 43
Getting started
12
The charging feature of the USB-C® port or
Thunderbolt™ 3 port
Charging the computer
Connect an external power supply (sold separately) to the USB-C®
port or Thunderbolt™ 3 port to use it as the auxiliary power or
charge the computer.
Use an external power supply (sold separately) with a rating level
higher than 10 W (5 V, 2 A) that supports USB-C® or USB BC 1.2.
Charging a USB-C® device or Thunderbolt™ 3 device
Connect and charge your USB-C® or Thunderbolt™ 3 device by
connecting it to the computer.
•
It may take longer to charge the battery when charging
a connected device.
•
The battery power level may be reduced when charging
a connected device while the computer is powered by
the battery.
•
The charging status of the connected device is not
displayed on the computer.
•
This charging feature may not be available on some
devices.
Left view
1 2 3 4
Number/Name Description
Earpiece/Headset
jack
•
Connect an earpiece or a headset
to the computer to listen to
audio.
USB-C® port
•
This port allows the USB PD AC
adapter to be used to supply
power to the computer. It can
also be used to charge USB-C®
devices or to connect external
display devices.
Memory card tray
•
Insert a memory card.
Speaker
•
Sound is emitted from the
speakers.
Getting started
13
Number/Name Description
Fan vents
•
Sucks in outside air and discharges
heat generated inside the computer
through these holes.
•
If the vents are blocked the computer
may overheat. Avoid blocking the vents
as this may be dangerous.
Internal
battery
•
Provides power to the computer when
not connected to an AC adapter.
•
To remove or replace the internal
battery, take it to a Samsung Service
Center. You will be charged for this
service.
If the case on the bottom of the device is replaced, the
laser-carved model name, serial number, and various
logos will not be displayed anymore.
For more information, contact a Samsung Service Center.
Bottom view
2
1
Getting started
14
3 The computer turns on automatically when the LCD panel is
opened.
If the computer does not turn on automatically, press the
Power button.
Set the device to not turn on the computer automatically
when the LCD panel is opened.
1. Select the Start button ( )
→
Samsung Settings
.
2. Select
System
→
Auto booting
→
Off
.
Turning the computer on and off
Fully charge the battery using the AC adapter before using
the computer
for the first time
.
Turning the computer on
1 Before turning on the computer, check that the battery is
charged and charge it if necessary.
2 Open the LCD panel.
Getting started
15
Turning the computer off
1 Select the Start button ( ).
2 Select
→
Shut down
.
Save all data before turning off the computer.
About Windows Activation
When you turn the computer on for the first time, the Windows
activation screen appears.
Follow the activation procedures according to the instructions on
the screen to use the computer.
The computer’s date and time may be incorrect when you turn it
on for the first time. They may also be incorrect if the battery has
been fully discharged or removed. To set the date and time, go to
the desktop taskbar and right-click the date and clock area. Then,
select
Adjust date/time
and set the current date and time.
Getting started
16
Windows
Microsoft Windows is an operating system that is used to control a
computer.
•
Images and available features may differ depending on
the model and operating system.
•
This manual is designed for Windows 10 and content
may differ depending on the OS version.
•
The image displayed on the desktop screen may differ
between models and OS versions.
Unlocking the screen
To unlock the lock screen, do one of the following:
•
Touch screen
: Swipe upwards from the bottom of the screen.
•
Mouse
: Click the lock screen.
•
Keyboard
: Press any key.
•
Touchpad
: Tap the touchpad.
If the account has a password, enter the password to log in after
unlocking the screen.
Getting started
17
Configuring the Windows Settings
You can configure the basic system settings, such as installing
or uninstalling apps and managing accounts, on the Windows
Settings screen.
Select the Start button ( )
→
.
Then, select an option you want to change after the Windows
Settings screen appears.
You can also configure the settings from the Control Panel
like previous OS versions. Select the Start button ( )
→
Windows System
→
Control Panel
.
Action Center
The Windows 10 action center allows you to receive system
notifications, such as updates, and push notifications, such as
emails and SNS updates. You can also adjust settings conveniently.
For example, you can select wireless network options or adjust the
volume and screen brightness via hot keys in the action center.
Checking notifications
1 Select on the taskbar.
2 When the action center panel appears, select a message to
check it.
•
You can enable or disable push notifications for
applications. You can also set personalized quick
actions to appear in the action center by selecting the
Start button ( )
→
→
System
→
Notifications &
actions
.
•
Select
Expand
or
Collapse
to expand or minimize the
action center menu and select the feature you want to
use.
18
When the LCD panel is tilted past the transition point
•
The keyboard and touchpad will automatically be
locked and will not function. But, during processes that
start before Windows operation, such as the BIOS setup
or DOS, the keyboard and touchpad will not be locked.
•
The display will rotate automatically depending on the
computer’s orientation.
When storing the computer in a bag or carrying it, close
the LCD panel to protect the computer.
Basics
Using the computer as a tablet
You can use the computer as a tablet by folding the LCD panel
behind the keyboard.
1 Open the LCD panel and rotate it away from the keyboard
until it touches the bottom side of the computer.
Basics
19
•
When you rotate the LCD panel back to the normal
position, a mode switch confirmation message will
appear. Select
Yes
to switch the computer’s display to
desktop mode.
•
When the screen is turned off while using the computer
as a tablet, touch the screen to unlock it. When the
computer is in sleep mode, press the Power button to
unlock the screen.
You can also switch the computer’s display to tablet mode without
rotating the LCD panel.
1 Select on the taskbar.
2 When the action center panel appears, select
Tablet mode
.
2 A mode switch confirmation message will appear when the
LCD panel is tilted past the transition point. Select
Yes
to
switch the computer’s display to tablet mode.
The display will switch to tablet mode.
Basics
20
Using the S Pen
S Pen
S Pen button
S Pen nib
Name Functions
S Pen nib
•
Use the S Pen to write, draw, or perform
touch actions on the screen.
Hover the S Pen over items on the
screen to access additional S Pen
features, such as the Air view feature.
S Pen button
•
Hover the S Pen over the screen and
press the S Pen button to display the
Air command features.
The FCC ID of the S Pen can be found below (USA only).
FCC ID: A3LEJPN970
Basics
21
Replacing the S Pen nib
If the nib is dull, replace it with a new one.
New S pen nibs and tweezers are sold separately.
1 Firmly hold the nib with the tweezers and remove it.
Taking out the S Pen
Press the end of the S Pen until it clicks to disengage it. Then, pull
the S Pen from the slot.
To store the S Pen, reinsert it into the slot and push slightly until it
clicks into place.
2
1
Basics
22
•
If you use the S Pen at sharp angles on the screen, the
device may not recognize the S Pen actions.
•
For more information about the S Pen, visit the
Samsung website.
•
If the S Pen is not working properly, take it to a
Samsung Service Center.
2 Insert a new nib into the S Pen.
Be careful not to pinch your fingers with the tweezers.
•
Do not reuse old nibs. Doing so may cause the S Pen to
malfunction.
•
Do not press the nib excessively when inserting the nib
into the S Pen.
•
Do not insert the round end of the nib into the S Pen.
Doing so may cause damage to the S Pen or your
device.
•
Do not bend or apply excessive pressure with the S Pen
while using it. The S Pen may be damaged or the nib
may be deformed.
Basics
23
Air command
Introduction
Air command is a menu that provides S Pen features quickly.
To open the Air command panel, hover the S Pen over the screen
and press the S Pen button.
Alternatively, select the Start button ( )
→
Air Command
.
View all notes
Create note
Smart select
Show Window
Air command
Screen write
Live Message
•
Create note
: Launch the Samsung Notes application
and create a new note. Refer to Samsung Notes for more
information.
•
View all notes
: Launch the Samsung Notes application and
check all saved notes.
•
Smart select
: Use the S Pen to select an area and perform
actions, such as sharing or saving. Refer to Smart select for
more information.
•
Screen write
: Capture screenshots to write or draw on
them or crop an area from the captured image. Also you can
capture content that continues across multiple screens at
once. Refer to Screen write for more information.
•
Live Message
: Instead of a text message, create a unique
message by recording your actions while handwriting or
drawing a live message and saving it as an animated file.
•
Show Window
: Select an area on the screen and show
it in full screen mode on an external display. Refer to Show
Window for more information.
Basics
24
3 Select an editing option and edit the selected area.
Eraser mode
Pen mode
Undo
Redo
Extract text from the selected area.
Crop the selected area.
Share the selected area.
Copy the selected area.
Save the selected area.
Smart select
Use the S Pen to select an area and perform actions, such as
sharing or saving. You can also select an area from a video and
capture it as a GIF animation.
1 When there is content you want to capture, open the Air
command panel and select
Smart select
.
2 Select a desired shape icon on the toolbar and drag the S Pen
across the content you want to select.
Basics
25
3 Select an option to use with the screenshot.
•
: Extract text from the screenshot.
•
: Crop a portion of the screenshot.
•
: Share the screenshot.
•
: Copy the screenshot.
•
: Save the screenshot.
It is not possible to capture a screenshot while using some
application or some features.
Show Window
Show Window allows you to select an area on the screen and
show it in full screen mode on an external display. You can draw or
highlight items on the screen using the S Pen.
Before using this feature, you must connect the computer to an
external display.
Showing a selected area on an external display device
1 Connect the computer to an external display device.
2 Open the Air command panel and select
Show Window
.
Screen write
Capture screenshots to write or draw on them or crop an area
from the captured image.
1 When there is content you want to capture, open the Air
command panel and select
Screen write
.
The current screen is automatically captured and the editing
toolbar appears.
2 Write a memo on the screenshot.
Basics
26
Using tools
While showing the screen on the connected display, you can write
or draw on the screen using the following tools.
Cursor mode
Pen mode
Highlighter
mode
Eraser mode
Undo/Redo
While using the pen or highlighter, select the desired icon again to
change the color or line thickness.
3 Press and hold the
Fn
key and press the
F4
key repeatedly,
then select
Extend
for project mode.
4 Select
Start
.
A frame for selecting area will appear.
Start
is activated only when the project mode is set to
Extend
.
5 Drag to select an area to show in an external display and
select
Done
.
The selected area will be shown on the external display.
To fix the ratio of the selected area to the ratio of the external
display, select
→
the
Fixed ratio
switch to activate it.
To stop displaying the screen, select
Stop
.
Selected
area
Basics
27
2 Select an input method from the toolbar at the top of the
screen and compose a note.
Write or
draw with
pens.
Paint with
brushes.
Enter text
using the
keyboard.
3 When you are finished composing the note, select
Save
.
Samsung Notes
Introduction
Create notes by entering text from the keyboard or by writing or
drawing on the screen with the S Pen. You can also insert images
or voice recordings into your notes.
Creating notes
1 Select the Start button ( )
→
Samsung Notes
→
.
You can also open the Air command panel and select the
Create note
shortcut.
Basics
28
Using the line eraser
When you want to erase handwriting from a note, tap and
select an area to erase. Alternatively, select an area while pressing
and holding the S Pen button.
To change the eraser type, tap once more.
•
Erase line by line
: Erase the line you select.
•
Erase touched area
: Erase only the area you select. You can
adjust the size of the eraser by dragging the size adjustment
bar.
•
Erase all
: Clear the note.
Even with a smaller eraser, you may still not be able to
precisely erase the intended part.
Composing notes in handwriting mode
On the note composer screen, select
Pen
to write or draw with the
S Pen.
Selection
mode
Eraser
mode
Pen mode
Redo Undo
Easy
writing pad
Changing the pen settings
When writing or drawing on the screen, tap to change the pen
type, line thickness, or pen color.
Select the line
thickness.
Select the pen
type.
Select the pen
color.
Select a new
color using the
color picker.
Basics
29
3 Edit the input using the available options.
•
Cut
: Cut out the input. To paste it to another location,
select and hold the location, and then select
Paste
.
•
Copy
: Copy the input. To paste it to another location, select
and hold the location, and then select
Paste
.
•
Delete
: Delete the input.
•
To front
: Send the input to the front.
•
To back
: Send the input to the back.
Editing handwritten notes
Edit handwritten notes using various editing options, such as
cutting, moving, resizing, or transforming.
1 If a note contains handwriting, select .
To change the shape of the selection, select once more.
2 Select the input or draw a line around the input to select it.
To move the input to another location, select the input, and
then drag it to a new location.
To change the size of the selection, select the input and drag a
corner of the frame that appears.
Basics
30
Inserting voice recordings into a note
On the note composer screen, tap
→
Voice recordings
to
make a voice recording. Tap to stop recording. The voice
recording will be inserted into your note.
Deleting notes
1 Select the Start button ( )
→
Samsung Notes
.
You can also open the Air command panel and select the
View all notes
shortcut.
2 Right-click the note you want to delete on the note list.
To delete multiple notes, tick the notes you wish to delete.
3 Select .
Painting with brushes
On the note composer screen, select
Brush
to paint with various
brushes.
When you are finished, select
Done
to insert your painting into
the note.
Eraser
mode
Change
the brush
color.
Brush
settings
Redo
Undo
Insert the
painting
into the
note.
Select a new color using
the color picker.
Inserting images into a note
On the note composer screen, select
→
Image
and select the
image you want. The image will be inserted into your note.
Basics
31
Changing features to use
Change the feature or actions you want to use with the S Pen
feature.
1 Select the Start button ( )
→
Samsung Settings
.
2 Select
S Pen
and select basic actions under
General settings
.
You can manage apps and change the actions for each app
under
Application actions
.
Resetting your S Pen
If the S Pen has connection problems or the S Pen disconnects
often, reset the S Pen and connect it again.
1 Select the Start button ( )
→
Samsung Settings
.
2 Select
S Pen
→
Reset S Pen
.
3 Select the switch under
Air actions
and select it again.
Air actions
Control apps remotely by pressing the S Pen button or making a
movement with the S Pen.
The S Pen must be charged before you can use the Air
actions feature.
1 Select the Start button ( )
→
Samsung Settings
.
2 Select
S Pen
and select the switch under
Air actions
to set it
to
On
.
Icon Status
•
S Pen connected
•
Air actions turned off
•
S Pen charging required
•
S Pen disconnected
When you take the S Pen out of the slot, the icon
will appear on the taskbar. If the S Pen is out of battery
or far from the computer, or if there are obstacles or
there is external interference between the S Pen and
the computer, the S Pen will be disconnected from the
computer and the icon will turn . To use the Air actions
feature again, connect the S Pen with the computer by
reinserting the S Pen into the slot.
Basics
32
Double-tapping
To open files or items, double-tap the touch screen.
Tapping and holding (right-clicking)
To use additional options of an item, tap and hold it on the touch
screen.
Touch screen (optional)
Use your fingers on the touch screen to perform actions.
Touch screen gestures
Tapping
To select menus, options, or applications, tap the touch screen.
Basics
33
Spreading and pinching
To zoom in, spread two fingers apart on an image or text. Pinch to
zoom out.
Dragging
To move an item to another location, tap and hold it, and then
drag it on the touch screen to the desired location.
Scrolling
To scroll up, down, left, or right, swipe on the touch screen.
or
Basics
34
•
Leaving the touch screen idle for extended periods
may result in afterimages (screen burn-in) or ghosting.
Turn off the touch screen when you are not using the
computer.
•
Make sure your hands are clean and dry before using
the touch screen. Remove any moisture from your
hands before using the touch screen.
•
Do not expose the computer to foreign substances.
Doing so may cause the touch screen to malfunction.
•
Very light touches on the touch screen may not be
recognized.
•
Precisely tap items on the touch screen for the best
results.
•
When used under some 3-wavelength lamps, the touch
screen could malfunction.
•
The touch screen sensors are located on the edges of
the touch screen. Therefore, do not cover the edges of
the touch screen with protective covers or accessories.
•
Touch screen gestures are available for touch screen
models running Windows and work only with some
applications.
•
Do not subject the touch screen to severe impacts or
press it with sharp objects. Doing so may damage the
touch screen.
•
Do not allow the touch screen to come into contact
with other electrical devices. Electrostatic discharges
can cause the touch screen to malfunction.
•
Do not expose the touch screen to water. The touch
screen may malfunction in humid conditions or when
exposed to water.
•
Do not spray liquid cleansing solutions directly onto
the touch screen. The solution may enter the touch
screen or cause undesired operation. To clean the
screen, dampen a cloth with solution and gently wipe
the screen. Do not use solutions or cloths that contain
abrasive materials, as they may damage the touch
screen.
•
Do not damage the edges of the touch screen. Doing so
may damage the touch screen.
Basics
35
Changing the keyboard layout
To change the keyboard layout, select and select one of the
following:
•
: Simplified QWERTY keyboard
•
: Mini keyboard
•
: Split QWERTY keyboard for entering text with two hands
•
: Standard QWERTY keyboard
•
: Fixed keyboard
•
: Floating keyboard
Entering text
Use the on-screen keyboard to enter text.
To open the on-screen keyboard, select on the taskbar.
•
Some languages are not supported by the virtual
keyboard. To enter text, change the input language to
one of the supported languages.
•
When using the computer for extended periods, it is
recommended to enter text with the physical keyboard.
•
The on-screen keyboard is only available in tablet
mode. To change to tablet mode, select
→
Tablet
mode
in the taskbar.
Basics
36
Number Description
•
Delete a preceding character.
•
Move to the next line.
•
Create an uppercase character. For all caps, tap
it twice.
•
Change the keyboard language.
•
Move the cursor.
•
Enter a space.
•
Enter emoticons.
•
Enter numerals and punctuation marks.
•
Change the keyboard layout.
•
Activate the dictation feature to convert
spoken words into text.
•
Add an item from the clipboard.
Entering uppercase
Select before entering a character. For all caps, tap it twice.
Changing language keyboards
Add keyboards to enter text in other languages. Select
→
→
under
Preferred languages
and select a language. Then,
select and select a language.
Copying and pasting
1 Tap and drag your finger across text to select it.
2 Tap and hold the text to display the options.
3 Select
Copy
or
Cut
.
4 Tap and hold a text input field and then select
Paste
.
Basics
37
Using hot keys
To use keyboard hot keys, do one of the following:
•
Press and hold the
Fn
key and press a hot key.
Keyboard
Enter text or access computer functions with the keyboard.
•
Images and available features may differ depending on the model and operating system.
•
The keyboard layout may differ depending on the country. The hot keys will be mainly explained in this manual.
•
Press the
Fn Lock
key. When the
Fn Lock
key turns on, press a
hot key.
When the
Fn Lock
key is on, hot keys are activated without
pressing the
Fn
key.
Basics
38
Key/Icon Description
F9
•
Keyboard backlight brightness
: Turn the
keyboard backlight on or off and adjust its
brightness.
F10
•
Outdoor+ Mode
: Set the screen brightness to
the maximum level.
F11
•
WPS (Wireless PowerShare) Mode
: Turn the
WPS mode on or off. You can charge another
device with your device’s battery.
When the WPS feature is on, the touchpad
will not work.
F12
•
Quick Search
: Search for content on the
device quickly.
If the hot keys do not work properly, install the
Samsung
Settings
application.
Hot key functions
Key/Icon Description
F1
•
Samsung Settings
: Launch the
Samsung
Settings
application.
F2
•
Screen brightness control
: Adjust the
brightness of the display.
F3
F4
•
LCD/External monitor
: Switch between the
LCD and an external display device when an
external display device is connected to the
computer.
F5
•
Touchpad
: Turn the touchpad function on or
off.
F6
•
Mute
: Mute or unmute the audio.
F7
•
Volume control
: Adjust the volume level.
F8
Basics
39
Clicking
Tap the touchpad or press the left touchpad button.
or
Tap
Click
Double-clicking
Double-tap the touchpad or press the left touchpad button twice.
or
Tap-tap
Click-click
Touchpad
Use the touchpad to move the cursor or select an item. The left
and right buttons of the touchpad act the same as the left and
right buttons of a mouse.
•
Use the touchpad only with fingers. The touchpad will
not recognize actions of other objects.
•
Images and the touchpad layout may differ depending
on the model.
Basic touchpad functions
Moving
To move the cursor, move a finger on the touchpad.
Basics
40
Gesture functions
Swiping
To scroll up, down, left or right to a desired location, swipe with
two fingers on the touchpad.
or
Pinching
To zoom in, spread two fingers apart while viewing a website,
map, or image. Pinch to zoom out.
Right-clicking
This function enables right-clicking.
To right-click an item, press the right touchpad button.
Click
Dragging
To move an icon or an app tile to a desired location, press and hold
it and then drag it to the target position with the left touchpad
button pressed.
Press and hold
the left touchpad
button
Move
Basics
41
Touchpad lock
Press and hold the
Fn
key and press the
F5
key to lock the
touchpad.
Configuring touchpad gestures
Configure touchpad gestures to use the touchpad more efficiently.
Select the Start button ( )
→
→
Devices
→
Touchpad
→
desired options.
Some options in the touchpad settings may not be
available depending on the model.
Basics
42
2 Select
Password
→
Add
to create a password.
3 Select
Windows Hello PIN
→
Add
to create a PIN number.
4 Select
Windows Hello Fingerprint
→
Set up
to start the
fingerprint registration.
5 Select
Get started
on the
Windows Hello setup
window.
6 Enter your PIN in the
Making sure it’s you
window.
7 Repeatedly lift and rest your finger on the fingerprint
recognition sensor until setup is complete.
The fingerprint recognition sensor’s location may vary
depending on the model.
Fingerprint recognition
You can sign in to Windows, apps, and services by teaching
Windows to recognize your fingerprint.
Registering your fingerprint
Create a password and PIN first to use the fingerprint scan feature.
1 Select the Start button ( )
→
→
Accounts
→
Sign-in
options
.
Basics
43
For better fingerprint recognition
•
Prevent the fingerprint recognition sensor from being
scratched or damaged by metal objects, such as coins, keys,
and necklaces.
•
Ensure that the fingerprint recognition sensor and your
fingers are clean and dry.
•
The fingerprint recognition sensor may not recognize
fingerprints that are affected by wrinkles or scars.
•
The fingerprint recognition sensor may not recognize
fingerprints from small or thin fingers.
•
If you bend your finger or use your fingertips, the fingerprint
recognition sensor may not recognize your fingerprints. Make
sure to cover the entire fingerprint recognition sensor with
your finger.
•
To improve recognition performance, register the fingerprints
of the hand you use most often to perform tasks.
•
In dry environments, static electricity can build up in the
computer. Avoid using this feature in dry environments
or before using the feature, discharge static electricity by
touching a metal object.
8 Fingerprint registration is complete.
If you want to add another fingerprint, select
Add another
.
Removing a fingerprint
1 Select the Start button ( )
→
→
Accounts
→
Sign-in
options
.
2 Select
Windows Hello Fingerprint
→
Remove
.
The fingerprint will be removed.
Unlocking the screen with a fingerprint
You can unlock the screen by resting your fingerprint on the
fingerprint recognition sensor.
Place a registered finger on the fingerprint recognition sensor.
The screen will be unlocked if the fingerprint is scanned correctly.
Basics
44
•
Some memory cards may not be fully compatible with
the computer. Using an incompatible card may damage
the computer or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card in the proper
direction.
•
Store the card separately to prevent losing the card
when moving the computer.
•
The speed may vary depending on the type and
specifications of the memory card.
Memory card tray
Use a memory card to transfer data to other devices. You can use
data stored on your device, such as digital cameras, smartphones,
or tablets, on your computer, or you can take your saved data to
another device.
Memory cards are sold separately.
This computer supports the following types of memory cards.
Abbreviation Description
micro SD
•
micro Secure Digital
micro SDHC
•
micro Secure Digital High Capacity
micro SDXC
•
micro Secure Digital eXtended Capacity
UFS
•
Universal Flash Storage
Basics
45
3 Gently press the memory card into the tray to secure it, and
reinsert the memory card tray.
21
Inserting a memory card
1 Insert the ejection pin into the hole on the memory card tray
and gently remove the memory card tray from the memory
card tray slot.
2 Place a memory card on the memory card tray with the gold-
colored contacts facing downward.
Basics
46
3 Select
Start
.
•
To use a memory card to exchange data with a digital
device, formatting the data with the digital device is
recommended.
•
When trying to use a formatted memory card in
another digital device, format the memory card again in
the device.
•
Data protected by copyright laws cannot be reviewed
or modified.
•
Inserting and removing a memory card repeatedly may
damage the memory card.
•
Secure Digital Input Output (SDIO) is not supported.
•
If the write-protect tab is in the locked position, you
cannot format, write, or delete data on the card.
Removing a memory card
1 Insert the ejection pin into the hole on the memory card tray
and gently remove the memory card tray from the memory
card tray slot.
2 Remove the memory card and reinsert the memory card tray.
Formatting a memory card
Before using the memory card for the first time, you should format
the memory card to remove unwanted data.
Format the memory card to remove all data or before using it for
the first time.
Formatting a memory card deletes all data saved on the
card. Make sure you have backed up any important data
before formatting.
1 On the taskbar, select File Explorer ( ).
2 Right-click the memory card drive, and then select
Format
.
Basics
47
Connecting to a display
1 Connect the cable to the USB-C® port or the Thunderbolt™ 3
port of the computer.
2 Connect the other end of the cable to the HDMI port of the
external display.
USB-C
®
port or
Thunderbolt™ 3 port
HDMI port
External display
Connecting the computer to an external display device can be
useful for presentations or when watching a movie. The cables
and adapters required to connect an external display are sold
separately. The computer supports USB-C® display cables.
USB-C
®
display cable
Check the available ports on the display device to ensure
that it is compatible with the computer.
Basics
48
You can select the dual view (extend) mode.
Select the Start button ( )
→
→
System
→
Display
,
and then select
Detect
on the
Multiple displays
option.
3 Connect the power cord to the external display.
4 Turn on the display and change its display mode to one that
supports an external input.
5 Press and hold the
Fn
key and press the
F4
key.
6 Select a mode.
PC screen only
Show the screen on the computer monitor only.
Duplicate
Show the screen on both the computer and the
external display.
Extend
Extend the screen to the external display.
Second screen only
Show the screen on the external display only.
Basics
49
Connecting to a Wi-Fi network
1 On the taskbar, select
→
Network
.
AP List
Wireless LAN
Connect the computer to a wireless network to use the Internet.
The descriptions below are for computer models with
a Wireless LAN card or device. A Wireless LAN device is
optional. The pictures in this manual may differ from the
actual product depending on the wireless LAN device
model.
About Access Point (AP)
An Access Point (AP) is a network device that bridges wired
and wireless LANs and corresponds to a wireless hub in a wired
network. Multiple devices can be connected to an AP.
Basics
50
Deactivating the Wi-Fi feature
When you are not using the Wi-Fi feature, turn it off to save battery
power.
1 Select on the taskbar.
2 Select
WiFi
.
The Wi-Fi feature is deactivated.
Airplane mode
This disables all wireless functions on your computer. You can use
only non-network services.
To activate
Airplane mode
, on the taskbar, select
→
Airplane
mode
.
2 Select a network from the list of detected wireless networks
and select
Connect automatically
→
Connect
.
3 Enter a password, if necessary, and select
Next
.
Once the computer has been connected to a wireless
network, it will attempt to connect to it automatically when
it is available. If you require a network password, contact the
system administrator.
Basics
51
Pairing with other Bluetooth devices
1 Select on the taskbar.
2 Check if the Bluetooth feature is on.
Select
Expand
to expand the action center menu when
the Bluetooth menu does not appear.
3 Select the Start button ( )
→
→
Devices
→
Bluetooth &
other devices
→
Add Bluetooth or other device
.
Bluetooth
Use Bluetooth to listen to music or exchange data or media files
with other Bluetooth-enabled devices.
•
Samsung is not responsible for the loss, interception, or
misuse of data sent or received via Bluetooth.
•
Always ensure that you share and receive data with
devices that are trusted and properly secured. If there
are obstacles between the devices, the operating
distance may be reduced.
•
Some devices, especially those that are not tested or
approved by the Bluetooth SIG, may be incompatible
with your device.
•
Do not use the Bluetooth feature for illegal purposes
(for example, pirating copies of files or illegally tapping
communications for commercial purposes). Samsung is
not responsible for the repercussion of illegal use of the
Bluetooth feature.
Basics
52
Unpairing Bluetooth devices
1 Select the Start button ( )
→
→
Devices
.
Your computer will display the paired devices.
2 Select the device to unpair from your computer and select
Remove device
→
Yes
.
The connection to the Bluetooth device will be disconnected.
4 Select
Bluetooth
to select a device you want to add and finish
pairing.
Basics
53
3 Set your network profile sharing options and select
Save
changes
to save your settings.
The following screen is an example of selecting
Turn on
network discovery
and
Turn on file and printer sharing
.
Thunderbolt™ 3
You can use Thunderbolt™ 3 devices or share files and printers by
connecting two computers that support Thunderbolt™ 3.
Using Thunderbolt™ 3 devices
Connect the Thunderbolt™ 3 device to the Thunderbolt™ 3 port.
Connecting two computers that support
Thunderbolt™ 3
1 Use a Thunderbolt™ 3 cable (sold separately) to connect the
computers via their Thunderbolt™ 3 ports.
2 Select the Start button ( )
→
Windows System
→
Control
Panel
→
Network and Internet
→
Network and Sharing
Center
→
Change advanced sharing settings
.
Basics
54
Wireless PowerShare (WPS)
Wireless PowerShare is a feature that allows you to charge other
devices, such as a smartphones, using your computer’s battery.
Turn on the Wireless PowerShare feature and place the device
you want to charge onto the touchpad. The device will then be
charged.
•
When the computer is turned off, the Wireless
PowerShare feature will not work.
•
When the Wireless PowerShare feature is on, the
touchpad will not work.
•
Depending on the type of accessories or cover being
used, the Wireless PowerShare feature may not work
properly. It is recommended to remove any accessories
and cover being used before using this feature.
1 Press and hold the
Fn
key and press the
F11
key to activate
the Wireless PowerShare feature.
4 On the main computer’s Desktop, select the icon for the
connected computer to access the folder being shared.
If the computer does not properly scan your
Thunderbolt
™
3 device after connecting it
After removing a Thunderbolt™ 3 device, you can connect
a new Thunderbolt™ device after a few seconds. Your
computer may fail to recognize a device connected
immediately after removing the previous device.
Basics
55
3 When you are finished charging, press and hold the
Fn
key
and press the
F11
key to deactivate the Wireless PowerShare
feature.
Alternatively, disconnect the other device from your
computer. After disconnecting the charged device from the
touchpad, the Wireless PowerShare feature will automatically
turn off after a minute.
Precautions for sharing power
•
Do not place the device on the touchpad with a credit
card or radio-frequency identification (RFID) card (such
as a transportation card or a key card) placed between
the touchpad and the other device.
•
Do not place the device on the touchpad when
conductive materials, such as metal objects and
magnets, are placed at the back of the device to be
charged. The device may not charge properly or may
overheat, or the device may be damaged.
2 Place the device you want to charge onto the touchpad with
the device’s back facing.
•
When charging starts, a notification sound or vibration
will occur.
•
The location of the wireless charging coil may vary by
device model. Adjust the devices to connect with each
other properly.
Smartphone Galaxy BudsGalaxy Watch
Basics
56
•
Only devices that support the wireless charging feature
can be charged using this feature. Some devices may
not be charged.
•
To charge properly, do not move or use either device
while charging.
•
When using the Wireless PowerShare feature, do not
close the LCD panel.
•
The power charged to the other device may be less
than the amount shared to it by your computer.
•
If you charge the other device while charging your
computer, the charging speed may decrease or the
device may not charge properly depending on the
charger type.
•
The charging speed or efficiency may vary depending
on the computer’s condition or the surrounding
environment.
•
If the remaining battery power drops below a certain
level, power sharing will stop.
57
Applications
Using applications
•
Images and features may differ depending on the
model and the application version.
•
Some applications may not be supported depending
on the model.
•
Applications that are provided by Samsung can be
installed from
Samsung Update
.
•
Third-party software related services
For descriptions about and service requests for
third-party applications, please contact the relevant
manufacturer. Some troubleshooting actions in
response to service requests may not work depending
on the application manufacturer.
Applications
58
Menu Description
System
•
Set system settings.
Power management
•
Set power-related settings.
•
Set Wireless PowerShare (WPS)
mode.
Network
•
Set network functions and settings.
Display
•
Set the appropriate color for the user
environment.
•
Set the flicker free, video HDR+, and
outdoor+ mode.
Audio
•
Set sound settings.
Input
•
Set input functions and settings.
S Pen
•
Set S Pen features and settings.
Quick settings
•
Manage the quick settings displayed
on the taskbar.
About
•
View the application version.
Samsung Settings
Samsung Settings
, a Samsung-integrated settings application,
offers various settings functions.
Images and features may differ depending on the model
and the application version.
1 Select the Start button ( )
→
Samsung Settings
.
2 Select an option to configure the corresponding function.
Applications
59
2 Select
Privacy Folder
→
Create Windows password
.
Follow the on-screen instructions to create a password.
If you have already set a Windows password, this step will
not appear.
3 Select
Set folder settings
, and enter your password, then
select
OK
.
4 Select
Select Folder
and select a folder as the privacy folder.
When folder setup is complete, the folder will be changed to
hidden.
Showing the privacy folder
1 Press and hold the key and press the
F12
key.
Alternatively, select the Start button ( )
→
Samsung
Security
→
Privacy Folder
and select the
Hide
switch.
2 Enter the password and select
OK
.
3 Check the privacy folder in the File Explorer. You can save or
move files into the privacy folder.
Samsung Security
Create a privacy folder to hide private files on your computer
from other users. Also, you can set the various privacy protection
feature such as the secret screen feature or blocking recording
feature.
Features may differ depending on the model and the
application version.
Using the privacy folder
Set a folder as the privacy folder and hide private files in your
computer from other users. To set the privacy folder, you need a
password set up for Windows.
Setting the privacy folder
1 Select the Start button ( )
→
Samsung Security
.
Applications
60
3 Select a secret screen effect and drag the adjustment bar to
set the opacity or darkness level.
•
Dark Screen Effect
: Make the window black.
•
Opacity Effect
: Make the window transparent.
Using the secret screen
Press and hold the key and press the
F11
key to enable the
secret screen.
•
The secret screen feature may not be available
depending on the program in use.
•
If the
Fn Lock
key turns on, the hot key of the secret
screen may not work. Press the hot key and use the
feature when the
Fn Lock
key turns off.
Using block recording
If your computer is hacked, the block recording feature prevents
the use of the camera and the microphone. You can protect your
computer system and your privacy safely.
Select the Start button ( )
→
Samsung Security
→
Block
Recording
and then select the switch to turn on the block
recording feature.
Hiding the privacy folder
Press and hold the key and press the
F12
key to hide the
privacy folder.
Alternatively, select the Start button ( )
→
Samsung Security
→
Privacy Folder
and select the
Show
switch.
The privacy folder will not appear in the File Explorer.
If the
Fn Lock
key turns on, the hot key of the privacy
folder may not work. Press the hot key and use the feature
when the
Fn Lock
key turns off.
Setting the secret screen
When you work with your private information or open a window
you wish to keep private, create a secret window to prevent an
invasion of your privacy.
1 Select the Start button ( )
→
Samsung Security
.
2 Select
Secret Screen
.
Applications
61
3 Select
Update all
. Or, select
Install
or
Update
of the item to
be updated.
The items will be updated.
Samsung Update
Install and update Samsung applications and drivers on the
computer easily and conveniently. This application enables the
user to search for or download the BIOS, drivers, and applications
over the Internet. Keep the computer performing better and more
stably with
Samsung Update
.
•
To check for available updates, the computer must be
connected to the Internet.
•
Only applications that have been installed with this
application can be updated.
•
Images and features may differ depending on the
model and the application version.
1 Select the Start button ( )
→
Samsung Update
.
2 Read and agree to the User Agreement.
This step appears only when the application runs for the first
time.
Applications
62
2 Select
Online Support (S Service)
on the main page.
Enter the
Contents
and select
Request
.
Online Support (S Service)
3 You can speak to a service associate to resolve your
computer’s problems.
Waiting times may vary depending on the network and
number of waiting customers.
Online Support (S Service)
A service associate can resolve any problems you have with your
computer using the online chat and remote control program. You
can receive the help when you are having trouble using Samsung
software.
You can access the online service for free for a certain period of
time after purchasing your computer.
•
Online Support (S Service)
may not be offered or its
version may be different depending on the model you
are using.
•
If
Online Support (S Service)
is not installed, select the
Start button ( )
→
Microsoft Store
( ) and, search
for
S Service
to download it.
1 Select the Start button ( )
→
Online Support (S Service)
.
Applications
63
Installing Samsung PC Help
1 On a smartphone, tap
Play Store
and search for
Samsung PC
Help
.
2 Install the application on your smartphone.
Using Samsung PC Help
1 On a smartphone, tap
Samsung PC Help
.
2 On the
Samsung PC Help
main screen, select a menu to
display the available content.
•
You may incur additional charges when you access
content.
•
When you register your computer in the
Settings
menu, you can view its information on the Samsung PC
Help app.
Samsung PC Help (Self-help
application)
Use
Samsung PC Help
to access help-related content for
Samsung computers from a smartphone.
Watch the
Samsung PC Help
videos to become familiar with new
functions or to find solutions to problems.
•
For more information, visit www.samsungpchelp.com.
•
Videos from Samsung PC Help are also available
on the Samsung Newsroom YouTube channel
(www.youtube.com/samsungnewsroom).
Applications
64
Timeline manager
Timeline manager tracks your application installation history
and helps you manage computer performance by automatically
managing your Windows backup points. You can manage the list
of applications installed on your computer and your system using
the Windows Restore feature.
System Cleaner
You can optimize the computer’s performance by freeing up
system resources that are not in use.
Samsung PC Cleaner
Samsung PC Cleaner
helps your computer maintain its
performance by using the timeline manager feature and the
system cleaner feature.
The screen and available features may differ depending on
the model and the application version.
Select the Start button ( )
→
Samsung PC Cleaner
.
System Cleaner
Timeline manager
Applications
65
Quick Search
Search for content on the computer quickly.
1 Select the Start button ( )
→
Quick Search
.
Alternatively, press and hold the
Fn
key and press the
F12
key.
2 Tap to select the types of content you want to search.
3 Tap the search field to enter a keyword.
Content on your computer will be searched.
If you choose a search category, you can get more exact
results.
66
Settings & Upgrade
LCD brightness
Adjust the LCD brightness to reduce eye strain and save power.
Controlling brightness using the keyboard
•
To dim the LCD screen, press and hold the
Fn
key and press
the
F2
key.
•
To brighten the LCD screen, press and hold the
Fn
key and
press the
F3
key.
Controlling brightness using the taskbar
1 On the taskbar, select .
2 Drag the adjustment bar to the desired brightness.
Brightness adjustment bar
•
The LCD screen is automatically set to the brightest
level when the AC adapter is connected. The LCD screen
automatically becomes dimmer when the AC adapter is
disconnected.
•
The computer has an automatic screen brightness
adjustment to extend the battery usage time. When
necessary, the screen brightness is gradually adjusted.
Settings & Upgrade
67
Optimizing the full screen color balance
Optimize the screen color by adjusting the color tones to your
preference.
1 Select the Start button ( )
→
Samsung Settings
.
2 Select
Display
→
Advanced color settings
.
3 Drag the color adjustment bar to the desired color tone.
Color adjustment bar
Changing display mode
Select the optimal screen settings based on your activity.
Some options may not be available depending on the
model.
1 Select the Start button ( )
→
Samsung Settings
.
2 Select
Display
→
QLED Auto mode
, and then select an
option.
•
QLED Auto mode
: Optimizes the screen automatically for
the currently running program.
•
Dynamic
: Makes scenes more vivid and clear.
•
Standard
: Appropriate for normal environments and
convenient for most situations.
•
Reading
: Appropriate for reading documents.
•
Natural
: Renders content more close to the actual color.
•
Professional profile
: Optimizes content for professional
applications.
Settings & Upgrade
68
•
To mute or unmute the volume, press and hold the
Fn
key and
press the
F6
key.
Controlling volume using the taskbar
1 Select on the taskbar.
2 Drag the adjustment bar to the desired volume.
Volume adjustment bar
Volume
Adjust the system volume or sound volume when playing music
or video.
Controlling volume using the keyboard
•
To turn down the volume, press and hold the
Fn
key and press
the
F7
key.
•
To turn up the volume, press and hold the
Fn
key and press
the
F8
key.
Settings & Upgrade
69
Entering the BIOS screen
1 Turn on the computer.
2 Before the Samsung logo appears, press the
F2
key several
times.
•
If the computer is password-protected, press the
F2
key
several times before the password screen appears.
•
If the password screen or the Windows start screen
appears, restart the computer and try again.
BIOS (Setup utility)
Define a boot password, change the boot priority, or configure the
installed chipsets.
•
Incorrect settings may cause the system to malfunction
or crash.
•
The BIOS setup screens, menus, and items may appear
differently depending on the model and BIOS version.
•
BIOS setup functions are subject to upgrades.
Settings & Upgrade
70
Number Name
•
Setup items
•
Setup tools
–
Help
: View the help for BIOS set up.
–
Default
: Return to the default settings.
–
Restore
: Cancel changes.
–
Save
: Save settings.
–
Exit
: Exit BIOS setup.
•
Setup menu
–
SysInfo
: View the basic specifications of
the computer.
–
Advanced
: Configure the chipsets and
additional functions.
–
Security
: Configure security functions.
–
Boot
: Configure peripherals and boot-
related settings.
The BIOS setup screen appears only in English.
The BIOS screen
The BIOS setup screen appears as shown below.
You can change BIOS settings using the keyboard or mouse.
Settings & Upgrade
71
Setting passwords
There are three password settings available:
Supervisor Password
,
User Password
, and
HDD Password
.
•
Supervisor Password
(low security level): This password is
required when turning on the computer or entering the BIOS
setup.
•
User Password
(low security level): This password is required
to enter the BIOS setup. This password will be deactivated
automatically if the
Supervisor Password
is disabled.
•
HDD Password
(high security level): This password is required
to access the hard disk drive (HDD) from another computer.
This password may not be supported, depending on the
model.
Boot password
Setting a password with the BIOS enhances protection against
viruses and hacking attacks.
•
Do not forget your password or expose it to others.
•
If you forget the
Supervisor Password
or
HDD
Password
, request assistance from the Samsung
Service Center. In this case, a service fee will be charged.
•
If you forget the
User Password
, disable the
Supervisor
Password
, and the
User Password
will also be
automatically disabled.
Settings & Upgrade
72
5 Enter a password and select
Ok
.
The password can be up to 20 characters.
6 Enter the password again to confirm it and select
Ok
.
7 Select
Save
→
Ok
to save and restart.
•
To enable the
Password On Boot
option, set a
Supervisor Password
and enter the password when
starting up the computer.
•
To change the
HDD Password
after setting it, restart
the computer.
•
For some models, if the password entered message
appears in the Setup Notice window, select
Ok
to
complete the setup.
Setting a boot password
1 Turn on the computer.
2 Before the Samsung logo appears, press the
F2
key several
times.
3 Access the
Security
menu.
4 Select a password type (
Supervisor Password
,
User
Password
, or
HDD Password
).
If you cannot select an item or the
HDD Password Frozen
message appears, turn off the computer and turn it on again.
Then, press the
F2
key several times before the Samsung logo
appears to enter the BIOS setup screen.
Settings & Upgrade
73
Boot priority
Change the boot priority from the BIOS setup.
1 Turn on the computer.
2 Before the Samsung logo appears, press the
F2
key several
times.
3 Access the
Boot
menu.
4 Select
Boot Device Priority
.
5 Select an option menu to open the list.
6 Select an option.
7 Select
Save
→
Ok
to save and restart.
Select
Exit
→
Ok
to restart without saving the changes.
Removing a password
1 Turn on the computer.
2 Before the Samsung logo appears, press the
F2
key several
times.
3 Access the
Security
menu.
4 Select a password type (
Supervisor Password
,
User
Password
, or
HDD Password
).
5 Enter the current password and select
Ok
.
6 Without entering any characters, select
Ok
→
Ok
.
7 Select
Save
→
Ok
to save and restart.
For some models, to cancel the password, select
Cancel
in
the Setup Notice window.
Settings & Upgrade
74
3 Select
Advanced
→
Smart Battery Calibration
.
4 The Battery Calibration function is activated and the battery is
forcefully discharged. To stop the operation, press the
Esc
key.
This operation requires 3–5 hours depending on the battery
capacity and the remaining battery charge.
Using the Battery Calibration Function
When charging/discharging the battery repeatedly for a short
time only, the battery usage time may be reduced by the
difference between the actual battery charge and the remaining
charge display.
You can make the actual battery charge and the remaining charge
display the same by discharging the battery completely using the
Battery Calibration function, and then recharging it again.
The screen images and terms may differ from the actual
product depending on the computer model and driver
version.
1 Turn off the computer and then disconnect the AC power
adapter.
2 Turn the computer back on, and press the
F2
key to enter the
Setup screen.
Settings & Upgrade
75
Charging the battery
1 Connect the AC adapter to the Thunderbolt™ 3 or the USB-C®
port of the computer.
2 Plug the AC adapter into an electric socket.
Battery
Fully charge the battery using the AC adapter before using the
computer for the first time.
•
Use only Samsung-approved AC adapters, batteries,
and cables. Unapproved adapters or cables can cause
the battery to explode or damage the computer.
•
Incorrectly connecting the charger may cause serious
damage to the computer.
•
This computer is equipped with an internal battery.
The battery is not user-serviceable or user-replaceable.
•
To safely remove or replace the battery, take the device
to a Samsung Service Center. You will be charged for
this service.
•
You can use the computer while it is charging, but
the battery charging time may increase. If the battery
temperature rises too much, the charging may stop as a
safety measure.
To restore the battery power after cutting it, connect the
AC adapter.
Settings & Upgrade
76
Battery status
When the AC adapter is removed, move the cursor over the
battery icon on the taskbar to view the current battery charge.
Viewing the current battery charge when the
computer is turned off
Connect or disconnect the AC adapter from the computer to view
the current battery charge when the computer is turned off.
10:00
2013/7/1
3 When the battery is fully charged, the operating status LED
turns green. Disconnect the AC adapter from the computer.
Operating status LED Status
•
Red
: Charging
•
Green
: Fully charged
•
Blue
: Turned on
4 Unplug the AC adapter from the electric socket.
Do not allow the adapter to make contact with your skin
for a long time. A low-temperature burn may result.
Settings & Upgrade
77
When battery expiration is imminent
Batteries are consumable parts and the remaining battery life is
currently low. Continued use may result in charge or discharge
failures. Whether or not batteries can be used is determined
based on safety evaluations. Please replace it with a new battery
(genuine) to prevent data loss and ensure safe usage.
When the battery has expired
Batteries are consumable parts and the current battery cannot be
used as the battery life has expired. Please replace it with a new
battery (genuine) to prevent data loss and ensure safe usage.
Whether or not batteries can be used is determined based on
safety evaluations. To prevent data loss while replacing batteries,
please be sure to save your work first.
Instruction messages related to battery life are displayed
properly when the
Samsung Settings
application is
installed on your computer. The messages may vary
depending on the model and software version.
Saving battery power
On the taskbar, select
→
Battery saver
.
Battery saver
mode is activated.
Battery saver
mode is disabled when the AC adapter is
connected.
Battery usage time
Batteries are replaceable items and over time the battery’s
capacity to hold a charge and its power level is reduced. If a
battery can only hold its charge for half of the time that it could
when new, it is recommended to purchase a new, replacement
battery.
Checking battery life instruction messages
When the battery has expired, an instruction message may appear
on the screen. To prevent the computer from losing data and to
use the computer safely, follow the on-screen instructions.
78
Troubleshooting
Samsung Recovery
When a problem occurs with the computer, it is easy to restore
the computer back to the factory default settings by using the
Samsung Recovery
application (Recovery/Backup). It is also
possible to restore the computer to a previously backed up point.
Back up important data regularly before a problem occurs with
the computer.
•
The
Samsung Recovery
application may not be
provided in models with less than 64 GB of storage. If
you cannot access the Samsung Recovery application,
refer to Windows recovery function.
•
Some functions may differ or may be unavailable
depending on the version. Refer to the application’s
help information.
•
The
Samsung Recovery
application (Recovery/Backup)
is not available when using CD/DVD drives.
•
Recovering the computer erases the data or
applications saved after a backup point. Therefore, back
up important data regularly before a problem occurs
with the computer.
•
When you launch the application for the first time, read
and accept the Terms and Conditions when they display
on the screen.
Troubleshooting
79
2 Select
PC factory reset
→
Start factory reset
.
Follow the on-screen instructions to complete the recovery to
its initial status.
Recovering to factory default
You can restore the computer to its factory default settings. If
necessary, back up important data to an external storage device
before restoring the system. See Backing up data.
1
When the computer starts Windows
:
Select the Start button ( )
→
Samsung Recovery
.
When the computer does not start Windows
:
Turn on the computer and press the
F4
key several times
before the Samsung logo appears.
Troubleshooting
80
2 Select a drive to save the backed up data
→
Start backup
.
•
When backing up to an external storage device, connect
the device to the computer and then select the external
drive.
3 Follow the on-screen instructions to complete the backup.
Backing up user data
You can back up data files and folders.
1 Turn on the computer and press the
F4
key several times.
2 Select
Back up user data
.
3 Select the files or folders to back up and choose a storage
device to save the data to and then select
Start backup
.
•
The backed up folders or files can be saved only on an
external storage device. Connect an external storage
device to your computer first and then select the external
drive.
4 Follow the on-screen instructions to complete the backup.
Backing up data
Back up important data to an alternate internal drive or an
external storage device regularly to prevent data loss.
Backing up the current system
You can back up the factory default system or current system to an
alternate internal drive or an external storage device.
1 Select the Start button ( )
→
Samsung Recovery
→
Back
up computer
.
Troubleshooting
81
3 Select
Backup and restore management
.
4 Select
Restore
of the data you want to recover
→
Start
restore
.
5 Follow the on-screen instructions to complete data recovery.
Recovering after a backup
Select a backup point saved on an alternate internal drive or an
external storage device to recover the computer to that point.
1 When backing up to an external storage device, connect the
device to the computer.
2 Select the Start button ( )
→
Samsung Recovery
.
Troubleshooting
82
4 Select a disk to be copied
→
Start copy
.
The data on the disk is copied to the new disk.
Copying the drive (making a disk image)
To replace the drive, move the data to the new drive by making a
disk image. The new drive must be large enough to hold the data
from the current drive. Purchase an external hard drive connector
separately to connect the new drive to the computer.
When Windows is installed on a non-user replaceable disk,
such as an eMMC, you cannot copy the drive.
1 Connect the new drive to the computer with an external hard
drive connector.
2 Select the Start button ( )
→
Samsung Recovery
.
3 Select
Create a factory state disk
or
Create a disk copy
.
Troubleshooting
83
Q&A
When experiencing problems with the computer, try these
solutions.
Windows
How can I uninstall an application?
1 Select the Start button ( )
→
→
Apps
→
Apps &
features
.
2 On the list, select an app to delete, and then select
Uninstall
.
Windows recovery function
If the
Samsung Recovery
application is not supported by the
computer, reinstall Windows using the recovery function of
Windows.
Reinstalling Windows will erase all data saved on the
computer. Back up applications and personal data to an
external storage device before reinstalling Windows.
1 Select the Start button ( )
→
→
Update & Security
→
Recovery
.
2 Select
Reset this PC
→
Get started
.
3 Select
Keep my files
or
Remove everything
.
After the system is recovered, select the Start button
()
→
Samsung Update
to install the required Samsung
applications.
Troubleshooting
84
Why is the capacity representation of the hard disk
drive (HDD) in Windows different from the product
specifications?
The capacity of the storage device (HDD or SSD) of the
manufacturer is calculated assuming that 1 KB = 1,000 Bytes.
However, the operating system (Windows) calculates the storage
device capacity assuming that 1 KB = 1,024 Bytes, and therefore
the capacity representation of the HDD in Windows is smaller than
the actual capacity. The capacity representation in Windows may
be smaller than the actual capacity because some applications
occupy a certain area of the HDD outside of Windows.
For models with the
Samsung Recovery
application, the HDD
capacity representation in Windows may be smaller than the
actual capacity because the
Samsung Recovery
application
uses a hidden area of 5–20 GB of the HDD to save the recovery
image, and that hidden area is not counted towards the total
size available to Windows. The size of the
Samsung Recovery
application varies by model.
Samsung Recovery
What is a Recovery Area?
The computer has an additional partition for restoring data or
saving backup files (only for models with the
Samsung Recovery
application). This partition is called a Recovery Area and it
includes a recovery image comprised of the operating system and
applications.
Troubleshooting
85
Miscellaneous
The camera and the microphone are not working.
How do I turn them on again?
When recording protect mode is activated, the camera and
microphone will not work.
Select the Start button ( )
→
Samsung Security
→
Block
Recording
and tap the switch to turn the features off.
The computer does not turn on automatically when
the LCD panel is opened.
To turn on the computer, the LCD panel should be opened greater
than a certain angle.
The angle may differ depending on the model.
If the computer LED does not turn on automatically, press the
Power button.
What is a recovery image?
This refers to the operating system, drivers, and software that are
converted to a data image. It is required to recover the computer
and is embedded in the computer’s HDD. However, this is not
provided for storage devices where the capacity is less than 64 GB.
How can I restore a computer that does not have the
Samsung Recovery application?
Restore the computer with the recovery function provided by
Windows. Refer to the Recover Functionality item in the help for
more details.
86
Appendix
Product specifications
The system specifications may differ depending on the derived
model. For detailed system specifications, refer to the product
catalog.
Item Specification
Operating
environment
•
Temperature: -5–40 °C for storage,
10–35 °C when operating
•
Humidity: 5–90 % for storage,
20–80 % when operating
AC/DC rating
•
Input: 100–240 VAC, 50–60 Hz
•
Output: 20 VDC, 3.25 A
PC rating
•
20 VDC, 3.25 A (65 W)
•
Optional components may not be provided or different
components may be provided depending on the
model.
•
The system specifications are subject to change without
notice.
•
The Storage device capacity of a computer in which
Samsung Recovery
is installed is smaller than the
product specification.
•
For some models, it is not possible to add storage or
add or replace memory due to the computer’s design.
To replace the storage, contact the Samsung Service
Center. You will be charged for this service.
•
The amount of memory that Windows can use may be
smaller than the actual amount of memory available.
Appendix
87
•
Use an adjustable chair with firm, comfortable support.
•
Adjust the height of your chair so that thighs are horizontal to
the floor and feet are flat on the floor.
•
The back of the chair should support the lower back. Adjust
the backrest to fit your body properly.
•
Sit back fully in your chair and straighten the back and neck.
Avoid leaning forward or craning your neck toward the
computer screen.
•
Avoid using the computer while lying down or on your lap.
If the computer’s temperature increases, there is a danger of
burn injury.
•
The instructions in this manual have been prepared
so that they can be applied to the range of needs of
general users. If the user is not included in the range,
the recommendations should be applied according to
the user’s needs.
•
Images may differ from actual products.
Ergonomic tips
Maintaining proper posture during computer use is very
important to prevent physical injury. Improper or prolonged
keyboard use may result in repetitive strain injury. Viewing the
monitor screen for extended periods of time may result in eye
strain. Therefore, please follow these guidelines carefully when
setting up and using the computer.
Back and neck
Appendix
88
•
When using the keyboard and touchpad, the shoulders
should be relaxed. The upper arm and forearm should form an
angle that is slightly greater than a right angle, with the wrist
and hand in almost a straight line.
•
Use a light touch when typing or using the touchpad and
keep the hands and fingers relaxed. Avoid rolling the thumbs
under your palms or supporting the wrists on the desk while
typing.
•
Use an external keyboard and mouse when using the
computer for long periods. When using an external keyboard
and mouse, position the devices at the same height as the
computer and within comfortable reach.
Arms and hands
Appendix
89
Hearing and volume control
VOLUME
Check your volume!
•
Ensure that the volume is not too loud before using a headset
or earphones. Excessive exposure to loud sounds can cause
hearing damage.
•
Always turn the volume down before plugging the earphones
into an audio source and use only the minimum volume
setting necessary to hear your conversation or music.
•
Avoid using earphones for long periods of time.
•
Default audio settings can be changed by software and driver
updates without your knowledge. Always recheck equalizer
and volume settings before listening to audio.
•
To prevent possible hearing damage, do not listen at high
volume levels for long periods.
Eye position and display illumination
50 cm
•
Position the screen at least 50 cm away from your eyes.
•
Adjust the height of the screen so that its top edge is equal to
or just below the level of your eyes.
•
Avoid setting the screen’s brightness settings excessively high.
•
Keep the screen clean.
•
If wearing glasses, clean them before using the computer.
•
When referring to printed content while typing, use a static
paper holder to hold the paper at about the same height as
the monitor.
Appendix
90
•
If anyone related to you has experienced seizures or blackouts
while using a similar product, consult a physician before using
the computer.
•
If you feel discomfort, such as a muscle spasm, or disoriented,
stop using the computer immediately and consult a physician.
•
To prevent eye strain, take frequent breaks while using the
computer.
Reduce the risk of repetitive motion injuries.
When you repetitively perform actions, such as pressing keys,
drawing characters on a touch screen with your fingers, or
playing games, you may experience occasional discomfort in your
hands, neck, shoulders, or other parts of your body. When using
your computer for extended periods, hold the computer with a
relaxed grip, press the keys lightly, and take frequent breaks. If you
continue to have discomfort during or after such use, stop using
the computer and consult a physician.
Operating conditions
•
Take at least a 10 minute break every hour.
•
Avoid using the computer in dark locations. Use the computer
with as much ambient light as you would when reading a
book.
•
Indirect illumination is recommended. Use a curtain to
prevent reflections and glare on the screen.
•
While operating a computer and talking on a phone, use a
headset. Using the computer while holding a phone on your
shoulder or with your neck may lead to muscle strain or injury.
•
Keep frequently used items within reach.
•
Only use the computer within the temperature and humidity
ranges specified in this manual.
Use caution when exposed to flashing lights.
•
While using your computer, leave some lights on in the room
and do not hold the screen too close to your eyes.
•
Seizures or blackouts can occur when you are exposed to
flashing lights while watching videos or playing Flash-based
games for extended periods. If you feel any discomfort, stop
using the computer immediately.
Appendix
91
Power related
Handle the power cord with care.
•
Do not touch with wet hands.
•
Do not use a damaged power cord.
•
Do not overload a multi-outlet or an extension cord beyond
the specified voltage/current capacity.
•
Firmly insert the power cable into the AC adapter.
•
Do not unplug the power cord by pulling on the cable.
•
Unplug the wall-mount AC adapter (integrated plug and
power adapter) from the wall outlet while holding the body
and pulling it in the direction of the arrow.
Failure to do so may result in electric shock or fire.
Connect the power cord to the AC adapter firmly.
An improper connection may result in a fire.
Use the approved adapter or cable included in the product box.
If you use the unapproved adapter or cable, it cause the damage
or malfunction of the computer.
Safety precautions
For your safety and security and to prevent damage, carefully read
the following safety instructions. This ’Safety precautions’ relate to
computer use. Some of the content may not be applicable to your
computer.
•
Since this is commonly applied to Samsung Computers,
some pictures may differ from actual products.
•
The product mentioned in this guide refers to all items
supplied with the computer including the battery,
the AC adapter, and all other Samsung-provided
accessories.
Warning
Failure to follow the instructions marked with this symbol may
result in physical injury or fatality.
NP UM Rev 4.2
Appendix
92
Battery usage related
Use manufacturer-approved batteries, chargers, accessories,
and supplies.
•
Using generic batteries or chargers may shorten the life of
your product or cause the computer to malfunction. They may
also cause a fire or cause the battery to explode.
•
Use only Samsung-approved battery and charger specifically
designed for your device. Incompatible battery and charger
can cause serious injuries or damage to your device.
•
Samsung cannot be responsible for the user’s safety when
using accessories or supplies that are not approved by
Samsung.
Take care to not allow metal objects such as a key or clip to
touch the battery terminal (metal parts).
This may cause excessive current and result in fire, burns, or
damage to the battery.
If the computer or the computer battery leaks, emits strange
odors, or swells, immediately stop using the computer and
contact a Samsung Service Center.
Failure to do so may result in an explosion or fire.
Use only properly earthed electric sockets or extension cords.
Unearthed electric sockets or extension cords may cause electric
shock. Any connection to unearthed electric sockets or extension
cords may produce an electric field from a current leak.
If water or other substances enter the product, disconnect
the power cable and contact a Samsung Service Center. For
notebook computers that are supplied with an optional
removable battery, disconnect the battery.
Failure to do so may result in electric shock or fire due to computer
malfunction.
Do not let dust accumulate on the power cord or the electric
socket. Regularly wipe the power cord and the electric socket
with a dry cloth.
Failure to do so may result in electric shock or fire.
Do not bend or damage the power cable or the AC adapter with
a heavy or sharp-edged object.
A damaged cable or cord may result in electric shock or fire.
Keep the battery, AC adapter, and power cord away from
infants, children, and pets.
Failure to do so may result in electric shock or damage.
Appendix
93
Usage related
Do not use the computer on heated floors or electric pads, or
on beds, blankets, or cushions that block the ventilation of the
computer.
A blocked vent causes the computer to overheat, resulting in an
explosion, fire, burns, or computer malfunction.
Do not use the computer in hot or humid locations, such as a
bathroom, sauna, or inside a car during summer.
Failure to do so may result in computer malfunction or electric
shock.
The computer can be used in locations with an ambient
temperature of 10 °C to 35 °C and a relative humidity of 20 % to
80 %RH.
To avoid suffocation, keep the plastic bag away from infants and
children.
Putting a plastic bag over the head may result in suffocation.
Never heat the computer (or the battery) or put the computer
(or the battery) into a fire or microwave.
Failure to do so may result in an explosion or fire.
Replace a run-down battery with a new, Samsung-approved
battery.
Dispose of worn-out batteries properly.
•
There is a danger of fire or explosion.
•
The battery disposal method may differ depending on
your country and region. Dispose of the used battery in an
appropriate way.
When removing the real time clock (RTC) battery, keep it away
from infants and children.
If a child swallows the battery, the child may suffocate. If this
happens, immediately contact a doctor.
Do not throw or disassemble the battery and do not put it into
water.
There is a danger of injury, fire or explosion.
Charge the battery according to the instructions in the manual.
Failure to do so may cause an explosion or fire.
Appendix
94
Caution
Failure to follow instructions marked with this symbol may result
in minor physical injury or damage to the computer.
Installation related
Do not block the ports (holes), vents, etc. of the product and do
not insert objects.
Damage to a component within the computer may cause electric
shock or fire.
When using the computer on its side, ensure the vents are clear
and facing upwards.
Failure to do so, may cause the internal temperature of the
computer to rise and the computer to malfunction or halt.
Keep the computer’s vents at least 15 cm away from walls and
other objects.
Failure to do so may result in physical injury.
Before cleaning the computer, disconnect all the cables that are
connected to the computer. For notebook computers that are
supplied with an optional removable battery, disconnect the
battery.
Failure to do so may result in electric shock or fire.
Keep the computer away from water or liquid.
Water or liquid entering the computer may short-circuit the
computer, resulting in electric shock or fire.
If the computer is dropped or broken, disconnect the power
cord and contact a Samsung Service Center. For notebook
computers that are supplied with an optional removable
battery, disconnect the battery.
Using a broken computer may result in electric shock or fire.
Do not touch the computer’s surface or the vents for extended
periods while the computer is on.
Contact with the vent or the surface for extended periods may
result in low-temperature burns, such as redness on the skin.
Do not carry your device in your back pockets.
•
The device may be damaged, explode, or result in a fire if too
much pressure is applied to it.
•
You may be injured if you are bumped or fall.
Appendix
95
Usage related
Do not use the pen for unintended purposes, such as poking
the body like eyes or ears, and do not put it in your mouth.
Doing so may result in physical injury.
Do not place a candle, lit cigar, etc., over or on the product.
There is a danger of fire.
Make sure to have the product tested by a safety service
engineer after repairing the product.
Using a repaired product without testing it for safety may cause an
electric shock or fire.
In case of lightning, immediately turn the system off, then
disconnect the power cord from the wall outlet and phone line
from modem.
There is a danger of electric shock or fire.
Connect only permitted devices to the connectors or ports of
the computer.
Failure to do so may result in an electric shock or fire.
Do not place or use the computer on slanted or vibrating
surfaces.
Failure to do so may result in computer malfunction or damage.
Do not place heavy objects on the product.
This may cause a problem with the computer. In addition, the
object may fall and cause injury or damage the computer.
Properly shut down, disconnect and secure the computer cables
before moving it.
Failure to do so may damage the computer or cause someone to
trip over a loose cable.
Appendix
96
Do not store your device near or in heaters, microwaves, hot
cooking equipment, or high pressure containers.
•
The battery may leak.
•
Your device may overheat and cause a fire.
Do not use damaged or illegally modified CDs.
There is a danger of damaging the product or personal injury.
Do not insert your fingers into the ports (holes), card slot, or
vents.
There is a danger of injury or electric shock.
Use recommended computer cleansing solutions when
cleaning the product and only use the computer when it is
completely dry.
Failure to do so may result in electric shock or fire.
You should not use a paper clip to perform an emergency
disc ejection while the disc is in motion. Make sure to use the
emergency disc eject method only when the Optical Disc Drive
has stopped.
There is a danger of injury.
Close the LCD panel only after checking if the notebook
computer is turned off.
The temperature may rise and it may cause deformation of the
product.
Do not press the eject button while the CD-ROM drive is in
operation.
You might lose data and the disc might be suddenly ejected and
could cause an injury.
Do not drop or hit the computer against anything.
Failure to do so may result in physical injury or computer
malfunction.
When handling computer parts, follow the instructions on the
manual supplied with the parts.
Failure to do so may result in damage to the product.
If the product emits smoke or there is a burning smell,
disconnect the power plug from the wall outlet and contact a
Samsung Service Center immediately. For notebook computers
that are supplied with an optional removable battery,
disconnect the battery.
There is a danger of fire.
Appendix
97
Do not use your computer in a hospital or on an aircraft that can
be interfered with by radio frequency.
•
Avoid using your computer within a 15 cm range of a
pacemaker, if possible, as your computer can interfere with
the pacemaker.
•
To minimize possible interference with a pacemaker, use your
computer only on the side of your body that is opposite the
pacemaker.
•
If you use medical equipment, contact the equipment
manufacturer before using your computer to determine
whether or not the equipment will be affected by radio
frequencies emitted by the computer.
•
When in a hospital, turn off your computer and follow all
hospital regulations. Radio frequencies emitted from the
computer may affect medical equipment.
Do not place your face close to the Optical Disc Drive tray when
it is operating.
There is a danger of injury due to an abrupt ejection.
Do not use the product if it is cracked or broken.
Broken glass or acrylic could cause injury to your hands and face.
Take the device to a Samsung Service Center to have it repaired.
When using wireless communication (LAN, Bluetooth, etc.)
always follow applicable instructions. For example, airlines and
hospitals have strict requirements.
Avoid exposing a drive to magnetic fields. Security devices
with magnetic fields include airport walk-through devices and
security wands. The airport security devices that check carry-on
luggage use X-rays instead of magnetism and will not damage a
drive.
Keep the computer away from magnetic material.
•
Magnetic materials may cause computer malfunction or cause
the battery to discharge.
•
To avoid damaging the computer or magnetic stripe cards,
such as credit cards, keep magnetic stripe cards away from the
computer.
Appendix
98
Shut down the computer and disconnect all cables before
disassembling the computer. For notebook computers that are
supplied with an optional removable battery, disconnect the
battery.
Failure to do so may cause electric shock.
Make sure to close the computer cover before connecting the
power after a reassembly.
There is a danger of electric shock if your body touches an internal
part.
Never disassemble or repair the product by yourself.
There is danger of an accident. Use authorized Samsung Service
Center.
To connect a device that is not manufactured or authorized
by Samsung, enquire at a Samsung Service Center before
connecting the device.
There is a danger of damaging the product.
Upgrade Related
Do not attempt to upgrade the computer, unless you are
qualified. Otherwise, contact a Samsung Service Center or an
authorized technician.
When you upgrade permitted devices, according to the manual,
follow the specified instructions in the manual to upgrade
them. Do not disassemble any other parts by yourself.
Failure to do so may result in computer malfunction, electric
shock, or fire.
Take care when touching the product or parts.
The computer may be damaged or you may be injured.
Do not disassemble the power supply unit in any circumstances.
Failure to do so may result in electric shock, fire, or an explosion.
Appendix
99
Cautions on preventing data loss (storage device
(e.g. HDD, SSD, eMMC) management)
Take care not to damage the data on a storage device (e.g. HDD,
SSD, eMMC).
•
Subjecting the device to physical impacts may result in data
loss.
•
Data may be lost when the computer is turned off or reset
by a power failure while the storage device (e.g. HDD, SSD,
eMMC) is operating.
•
Data may be lost and irrecoverable due to a computer virus.
•
Data may be lost if the power is turned off while running an
application.
•
Samsung is not liable for any loss of data on a storage device
(e.g. HDD, SSD, eMMC).
To prevent data loss due to damage to a storage device (e.g.
HDD, SSD, eMMC), please back up the data frequently.
Storage and movement related
Do not store the computer in an enclosed space, such as a
computer bag, while it is running.
Failure to do so may result in fire. Completely shut down the
computer before putting the computer into an enclosed space.
When carrying the notebook computer with other items,
such as the adapter, mouse, books etc., take care not to press
anything against the notebook computer.
If a heavy object is pressed against the notebook computer, a
white spot or stain may appear on the LCD.
Do not operate or look at the computer while driving a vehicle.
There is a danger of a traffic accident. Please concentrate on
driving.
For long periods of inactivity or storage, discharge the battery
and separate it from the computer (for external or removable
battery types).
Appendix
100
LCD bad pixels
Samsung observes strict specifications regarding the quality
and reliability of the LCD. However, there is a small chance that
a few pixels may be bad. A large number of bad pixels can cause
problems with the display, but a small number of bad pixels
does not generally affect computer performance.
Samsung’s quality standards for bad pixels are as follows:
•
Bright dot
: 2 or fewer
•
Black dot
: 4 or fewer
•
Combination (bright and dark)
: 4 or fewer
Clean the LCD screen with a soft cloth dampened with
computer cleansing detergent.
Do not use excessive force. Doing so may damage the LCD screen.
Appendix
101
Setting up the system
•
Read and follow all instructions marked on the product and
in the documentation before operating the system. Retain all
safety and operating instructions for future use.
•
Do not use this product near water or a heat source such as a
radiator.
•
Set up the system on a stable work surface.
•
The product should be operated only with the type of power
source indicated on the rating label.
•
Ensure that the electrical outlet to power the equipment is
easily accessible in case of fire or short circuit.
•
If the computer has a voltage selector switch, make sure that
the switch is in the proper position for your area.
•
Openings in the computer case are provided for ventilation.
Do not block or cover these openings. Make sure you provide
adequate space, at least 6 inches (15 cm), around the system
for ventilation when setting up your work area. Never insert
objects of any kind into the computer ventilation openings.
Important safety information
Safety instructions
The system is designed and tested to meet the latest standards for
safety of information technology equipment. However, to ensure
safe use of this product, it is important that the safety instructions
marked on the product and in the documentation are followed.
Always follow these instructions to help guard against
personal injury and damage to the system.
Appendix
102
Care during use
•
Do not walk on the power cord or allow anything to rest on it.
•
Do not spill anything on the computer or its components.
The best way to avoid spills is to not eat or drink near the
computer or its components.
•
Some products have a replaceable CMOS battery on the
system board. There is a danger of explosion if the CMOS
battery is replaced incorrectly. Replace the battery with the
same or equivalent type recommended by the manufacturer.
Dispose of batteries according to the manufacturers
instructions. If the CMOS battery requires replacement ensure
that a qualified technician performs the task.
•
When the computer is turned off, a small amount of electrical
current still flows through the computer.
To avoid electrical shock, always unplug all power cables,
remove the battery and modem cables from the wall outlets
before cleaning the system.
•
Ensure that the fan vents on the bottom of the casing are
clear at all times. Do not place the computer on a soft surface,
doing so will block the bottom vents.
•
When using an extension cord with this system, make sure
that the total power rating on the products plugged into the
extension cord does not exceed the extension cord power
rating.
•
For computers with glossy display bezels the user should
consider the placement of the computer as the bezel may
cause reflections from surrounding light and bright surfaces.
Appendix
103
Operating instructions
1 When installing and operating devices please refer to safety
requirements in the user manual.
2 Devices can be used only with the equipment specified in the
technical specifications of the devices.
3 If any smell of burning or smoke is detected from the
computer the unit should be switched off and the battery
removed. The unit should be checked by a qualified
technician before reuse.
4 Service and repair of devices should be carried out by
authorized service centers.
5 Do not allow the portable computer to operate with the base
resting directly on exposed skin for extended periods of time.
The surface temperature of the base will rise during normal
operation (particularly when AC Power is present). Allowing
sustained contact with exposed skin can cause discomfort or
eventually a burn.
•
Unplug the system from the wall outlet and contact a
Samsung Service Center if:
–
The power cord or plug is damaged.
–
Liquid has been spilled into the computer.
–
The computer does not operate properly when the
operating instructions are followed.
–
The computer was dropped or the casing is damaged.
–
The computer performance changes.
Appendix
104
Battery disposal
Do not put rechargeable batteries or products powered by
non-removable rechargeable batteries in the garbage.
Contact the Samsung Service Center for information on how to
dispose of batteries that you cannot use or recharge any longer.
Follow all local regulations when disposing of old batteries.
THERE IS RISK OF EXPLOSION IF BATTERY IS REPLACED BY
AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.
Replacement parts and
accessories
Use only replacement parts and accessories recommended by
manufacturer.
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
Do not use this product in areas classified as hazardous.
Such areas include patient care areas of medical and
dental facilities, oxygen rich environments, or industrial
areas.
Appendix
105
•
Laser Safety Note: Use of controls or adjustments or
performance of procedures other than those specified
in this manual may result in hazardous radiation
exposure. To prevent exposure to laser beams, do not
try to open the enclosure of a CD or DVD drive.
•
Class 1M laser radiation when operating part is open.
Do not view directly with optical instruments.
•
Class 3B invisible laser radiation when open.
Avoid exposure to the beam.
Connecting and disconnecting the AC
adapter
The socket-outlet shall be installed near the equipment and shall
be easily accessible.
Do not unplug the power cord by pulling the cable only.
Laser safety
All systems equipped with CD or DVD drives comply with the
appropriate safety standards, including IEC 60825-1. The laser
devices in these components are classified as “Class 1 Laser
Products” under a US Department of Health and Human Services
(DHHS) Radiation Performance Standard. Should the unit ever
need servicing, contact an authorized service location.
Appendix
106
General requirements
The requirements listed below are applicable to all countries:
•
All power cord sets must be approved by an acceptable
accredited agency responsible for evaluation in the country
where the power cord set will be used.
•
The power cord set must have a minimum current capacity
of 7A and a nominal voltage rating of 125 or 250 volts AC, as
required by each country’s power system (USA only).
•
The appliance coupler must meet the mechanical
configuration of an EN 60 320/IEC 320 Standard Sheet C7
(or C5) connector, for mating with appliance inlet on the
computer.
Power cord requirements
The power cord set (all plugs, cable and AC adapter plugs) you
received with your computer meets the requirements for use in
the country where you purchased your equipment.
Power cord sets for use in other countries must meet the
requirements of the country where you use the computer. For
more information on power cord set requirements, contact your
authorized dealer, reseller, or service provider.
Appendix
107
The RF field strength of the wireless device or devices that may
be embedded in the notebook are well below all international
RF exposure limits as known at this time. Because the wireless
devices (which may be embedded into the notebook) emit less
energy than is allowed in radio frequency safety standards and
recommendations, manufacturer believes these devices are safe
for use. Regardless of the power levels, care should be taken to
minimize human contact during normal operation.
Some circumstances require restrictions on wireless devices.
Examples of common restrictions are listed on the next page:
Regulatory compliance
statements
Wireless guidance
(If fitted with 2.4 G band or 5 G band)
Low power, Radio LAN type devices (radio frequency (RF) wireless
communication devices), operating in the 2.4 GHz/5 GHz Band,
may be present (embedded) in the notebook system. The
following section is a general overview of considerations while
operating a wireless device.
Additional limitations, cautions, and concerns for specific
countries are listed in the specific country sections (or country
group sections). The wireless devices in the system are only
qualified for use in the countries identified by the Radio Approval
Marks on the system rating label. If the country you will be using
the wireless device in, is not listed, please contact your local Radio
Approval agency for requirements. Wireless devices are closely
regulated and use may not be allowed.
Appendix
108
•
Every country has different restrictions on the use of
wireless devices. Since your system is equipped with
a wireless device, when traveling between countries
with your system, check with the local Radio Approval
authorities prior to any move or trip for any restrictions
on the use of a wireless device in the destination
country.
•
If the system came equipped with an internal
embedded wireless device, do not operate the wireless
device unless all covers and shields are in place and the
system is fully assembled.
•
Wireless devices are not user serviceable. Do not modify
them in any way. Modification to a wireless device will
void the authorization to use it. Please contact the
manufacturer for service.
•
Only use drivers approved for country in which the
device will be used. See the manufacturer System
Restoration Kit, or contact the manufacturer’s technical
support for additional information.
•
Radio frequency wireless communication can interfere
with equipment on commercial aircraft. Current
aviation regulations require wireless devices to be
turned off while traveling in an airplane.
802.11ABGN (also known as wireless Ethernet or Wi-Fi)
and Bluetooth communication devices are examples of
devices that provide wireless communication.
•
In environments where the risk of interference to other
devices or services is harmful or perceived as harmful,
the option to use a wireless device may be restricted
or eliminated. Airports, hospitals, and oxygen or
flammable gas laden atmospheres are limited examples
where use of wireless devices may be restricted or
eliminated. When in environments where you are
uncertain of the sanction to use wireless devices, ask
the applicable authority for authorization prior to use or
turning on the wireless device.
Appendix
109
Explosive Device Proximity Warning
Do not operate a portable transmitter (such as a wireless
network device) near unshielded blasting caps or in
an explosive environment unless the device has been
modified to be qualified for such use.
Use On Aircraft Caution
FCC, FAA, and TCCA regulations prohibit airborne
operation of radio-frequency wireless devices because
their signals could interfere with critical aircraft
instruments.
Other wireless devices
Safety notices for other devices in the wireless network:
Refer to the documentation supplied with wireless Ethernet
adapters or other devices in the wireless network.
United States of America and Canada
USA and Canada Safety Requirements and Notices
Do not touch or move antenna while the unit is transmitting or
receiving.
Do not hold any component containing the radio such that the
antenna is very close to touching any exposed parts of the body,
especially the face or eyes, while transmitting.
Do not operate the radio or attempt to transmit data unless the
antenna is connected; if not, the radio may be damaged.
Use in specific environments:
The use of wireless devices in hazardous locations is limited by the
constraints posed by the safety directors of such environments.
The use of wireless devices on airplanes is governed by the Federal
Aviation Administration (FAA) in the USA and Transport Canada
Civil Aviation (TCCA) in Canada.
The use of wireless devices in hospitals is restricted to the limits
set forth by each hospital.
Appendix
110
This equipment has been tested and found to comply
with the limits for a Class B digital device pursuant to Part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses,
and can radiate radio frequency energy. If not installed
and used in accordance with the instructions, it may
cause harmful interference. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and
receiver.
•
Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV
technician for help.
The Part 15 radio device operates on a non-interference
basis with other devices operating at this frequency. Any
changes or modification to said product not expressly
approved by Intel could void the user’s authority to
operate this device.
Unintentional emitter per FCC Part 15
Responsible Party – U.S. Contact Information
Samsung Electronics America, Inc.
85 Challenger Road.
Ridgefield Park, NJ 07660
Phone: 1-800-SAMSUNG (726-7864)
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation.
Appendix
111
Intentional emitter per FCC Part 15
(If fitted with 2.4 G band or 5 G band)
Low power, Radio LAN type devices (radio frequency (RF) wireless
communication devices), operating in the 2.4 GHz/5 GHz Band,
may be present (embedded) in the notebook system. This section
is only applicable if these devices are present. Refer to the system
label to verify the presence of wireless devices.
Wireless devices that may be in the system are only qualified for
use in the United States of America if an FCC ID number is on the
system label.
This device is restricted to indoor use due to its operation in the
5.15 to 5.25 GHz frequency range. FCC requires this product to be
used indoors for the frequency range 5.15 to 5.25 GHz to reduce
the potential for harmful interference to co-channel Mobile
Satellite systems. High power radars are allocated as primary users
of the 5.25 to 5.35 GHz and 5.65 to 5.85 GHz bands. These radar
stations can cause interference with and/or damage this device.
If necessary, the user should consult the dealer or an experienced
radio/television technician for additional suggestions. The user
may find the following booklet helpful: “Something About
Interference.”
This is available at FCC local regional offices. Our company is not
responsible for any radio or television interference caused by
unauthorized modifications of this equipment or the substitution
or attachment of connecting cables and equipment other than
those specified by our company. The correction will be the
responsibility of the user. Use only shielded data cables with this
system.
Appendix
112
Health and safety information
Exposure to Radio Frequency (RF) Signals
Certification Information
This product can contain an embedded radio transmitter and
receiver. It is designed and manufactured not to exceed the
exposure limits for radio frequency (RF) energy set by the Federal
Communications Commission (FCC) of the U.S. government. These
FCC exposure limits are derived from the recommendations of two
expert organizations, the National Council on Radiation Protection
and Measurement (NCRP) and the Institute of Electrical and
Electronics Engineers (IEEE). In both cases, the recommendations
were developed by scientific and engineering experts drawn from
industry, government, and academia after extensive reviews of the
scientific literature related to the biological effects of RF energy.
Before a new model is available for sale to the public, it must be
certified to the FCC that it does not exceed the exposure limit
established by the FCC. Evaluation per each model is performed
in positions and locations (e.g. at the bottom on the body) as
required by the FCC.
Operation of this device is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including
interference that may cause undesired operation of the device.
Wireless devices are not user serviceable. Do not modify
them in any way.
Modification to a wireless device will void the
authorization to use it. Contact manufacturer for service.
Appendix
113
For corresponding model only
The Specific Absorption Rate (SAR) is a measure of the rate of
absorption of RF energy by the human body expressed in units
of watts per kilogram (W/kg). The FCC wireless devices to comply
with a safety limit of 1.6 watts per kilogram (1.6 W/kg).
SAR level of this device while operating can be well below the
maximum value. This is because the device is designed to operate
at multiple power levels so as to use only the power required to
reach the network. In general, the closer you are to a wireless base
station antenna, the lower the power output.
For body worn operation, this model meets the FCC RF exposure
guidelines when used with Samsung accessory designated for this
product. Non-compliance with the above restrictions may result in
violation of FCC RF exposure guidelines.
RF exposure or SAR information can be viewed on-line at
www.fcc.gov/oet/ea/fccid/. This site uses this product FCC ID
number on the outside of the product. Sometimes it may be
necessary to remove the battery pack to find number. Once
you have the FCC ID number for a particular product, follow the
instructions on the website and it should provide RF exposure
information or values for typical or maximum SAR for particular
product.
Appendix
114
RTC caution
CAUTION: Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type recommended
by the manufacturer. Discard used batteries according to the
Manufacturer’s instruction.
Manufacturer information
Samsung Electronics Co., Ltd.
129, Samsung-Ro, Yeongtong-Gu, Suwon-City, Gyeonggi-Do,
443-742, Korea
Samsung Electronics Suzhou Computer Co., Ltd.
No. 198, Fangzhou Road, Suzhou Industrial Park, Jiangsu Province,
215021, China
Tel: +86-512-6253-8988
Samsung Electronics Vietnam Co., Ltd.
Khu Cong nghiep Yen Phong 1 Yen Trung, Yen Phong, Bac Ninh,
Viet Nam 2300325764
Tel: +84-222-369-6875
For the web or the phone number of the Samsung Service Center,
see the Warranty or contact the retailer where you purchased your
product.
Appendix
115
Innovation, Sciences et Développement
économique Canada
L’émetteur/récepteur exempt de licence contenu dans le
présent appareil est conforme aux CNR d’Innovation, Sciences et
Développement économique Canada applicables aux appareils
radio exempts de licence. L’exploitation est autorisée aux deux
conditions suivantes :
1. L’appareil ne doit pas produire de brouillage.
2. L’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le
fonctionnement.
Avertissement:
Les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont
réservés uniquement pour une utilisation à l’intérieur a n de
réduire les risques de brouillage préjudiciable aux systèmes de
satellites mobiles utilisant les mêmes canaux.
Canada
Innovation, Science and Economic Development
Statement:
This device contains licence-exempt transmitter(s)/receiver(s) that
comply with Innovation, Science and Economic Development
Canada’s licence-exempt RSS(s). Operation is subject to the
following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference
that may cause undesired operation of the device.
Industry Canada Caution
The device for operation in the band 5150-5250 MHz is only for
indoor use to reduce the potential for harmful interference to co-
channel mobile satellite systems.
Appendix
116
Household users should contact either the retailer where
they purchased this product, or their local government office,
for details of where and how they can take these items for
environmentally safe recycling.
Business users should contact their supplier and check the terms
and conditions of the purchase contract. This product and its
electronic accessories should not be mixed with other commercial
wastes for disposal.
For information on Samsung’s environmental commitments and
product regulatory obligations, e.g. REACH, WEEE or Batteries, visit
our sustainability page available via www.samsung.com.
India only
For more information on safe disposal and recycling visit our
website www.samsung.com/in or contact our Helpline numbers -
18002668282, 180030008282.
This product is RoHS compliant.
WEEE symbol information
Correct disposal of this product (Waste Electrical &
Electronic Equipment)
(Applicable in countries with separate collection
systems)
This marking on the product, accessories or literature indicates
that the product and its electronic accessories (for example,
charger, headset, USB cable) should not be disposed of with other
household waste at the end of their working life.
To prevent possible harm to the environment or human health
from uncontrolled waste disposal, please separate these items
from other types of waste and recycle them responsibly to
promote the sustainable reuse of material resources.
Appendix
117
Removing the battery (Europe only)
•
To remove the battery, contact an authorised service
centre. To obtain battery removal instructions, please visit
www.samsung.com/global/ecodesign_energy
.
•
For your safety, you must not attempt to remove the battery.
If the battery is not properly removed, it may lead to damage
to the battery and device, cause personal injury, and/or result
in the device being unsafe.
•
Samsung does not accept liability for any damage or loss
(whether in contract or tort, including negligence) which
may arise from failure to precisely follow these warnings and
instructions, other than death or personal injury caused by
Samsung’s negligence.
Correct disposal of batteries in this product
(Applicable in countries with separate collection
systems)
This marking on the battery, manual or packaging indicates that
the batteries in this product should not be disposed of with other
household waste at the end of their working life. Where marked,
the chemical symbols Hg, Cd or Pb indicate that the battery
contains mercury, cadmium or lead above the reference levels
in EC Directive 2006/66. If batteries are not properly disposed
of, these substances can cause harm to human health or the
environment.
To protect natural resources and to promote material re-use,
please separate batteries from other types of waste and recycle
them through your local, free battery return system.
PO BOX 12987, DUBLIN, IE
Appendix
118
Samsung package Take-Back
program (USA only)
In partnering with select recyclers, Samsung offers packaging
take-back at no cost to you.
Simply call the following number for the locations nearest you.
CRT Processing, LLC
(877) 278-0799
Kathy Severson – Logistics contact
Dispose unwanted electronics through an approved recycler.
To find the nearest recycling location, go to our website:
www.samsung.com/recycling or call, 1-800-SAMSUNG.
USA only
This Perchlorate warning applies only to primary CR (Manganese
Dioxide) Lithium coin cells in the product sold or distributed ONLY
in California USA.
“Perchlorate Material- special handling may apply, see
www.dtsc.ca.gov/hazardouswaste/perchlorate.”
Dispose unwanted electronics through an approved recycler.
To find the nearest recycling location, go to our website:
www.samsung.com/recycling or call, 1-800-SAMSUNG.
For battery recycling go to call2recycle.org; or call 1-800-822-8837.
