Table of Contents
Samsung Odyssey G7 User Manual
Displayed below is the user manual for Odyssey G7 by Samsung which is a product in the Computer Monitors category. This manual has pages.
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USER MANUAL
Gaming Monitor
C27G7*T* C32G7*T*
The colour and the appearance may differ depending on the product, and the specifications are subject to change without prior
notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual
has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the user manual has not
been read).
You will be informed of the administration fee amount before a technician visits.
Table of contents
Before Using the Product
Safety Precautions 4
Electricity and Safety 4
Installation 5
Operation 6
Cleaning 8
Correct posture to use the product 8
Preparations
Installation 9
Checking the space around the product 9
Adjusting the Product Tilt and Height 9
Rotating the Product 10
Anti-theft Lock 10
Attaching the BRACKET WALL 11
Control Panel 12
2
Picture
Picture Mode 23
Brightness 24
Contrast 24
Sharpness 24
Color 24
Black Level 25
Eye Saver Mode 25
Screen Adjustment 25
Configuring the PIP/PBP Settings
PIP/PBP Mode 26
Mode Type 26
Screen Size 26
Screen Position 26
Source 26
Sound Source 27
Screen Ratio 27
Contrast 27
Connecting and Using a Source Device
Read below before installing the product. 13
Ports 13
Connecting and Using a PC 14
Connection Using the HDMI Cable 14
Connection Using an HDMI-DVI Cable 14
Connection Using an DP Cable 14
Connecting to headphones or earphones 14
Connecting the Power 15
Connecting the Product to a PC as a USB HUB 15
Setting Optimum Resolution 16
Game
Refresh Rate 17
Black Equalizer 17
Response Time 17
Adaptive-Sync (for NVIDIA graphics card) 18
FreeSync (for AMD graphics card) 19
Low Input Lag 20
Virtual Aim Point 20
Screen Size 22
Table of contents
3
Specifications
General 38
Standard Signal Mode Table 39
Appendix
Responsibility for the Pay Service (Cost to
Customers) 41
Not a product defect 41
A Product damage caused by customer's fault 41
Others 41
Support
Self Diagnosis 32
Software Update 32
Information 33
Reset All 33
Installing the Software
Easy Setting Box 34
Restrictions and Problems with the Installation 34
System Requirements 34
Driver Installation 34
Troubleshooting Guide
Requirements Before Contacting Samsung
Customer Service Centre 35
Product diagnosis (Screen issue) 35
Checking the Resolution and Frequency 35
Check the following. 35
Q & A 37
OnScreen Display
Language 28
Display Time 28
System
Core Lighting 29
Local Dimming 29
Volume 29
Dynamic Brightness 29
Off Timer Plus 30
PC/AV Mode 30
USB Super Charging 30
DisplayPort Ver. 30
Input Port Ver. 31
Auto Source Switch 31
Key Repeat Time 31
Power LED On 31
4
Safety Precautions
Warning A serious or fatal injury may result if instructions are not followed.
Caution Personal injury or damage to properties may result if instructions are
not followed.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE
NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage
is present inside. It is dangerous to
make any kind of contact with any
internal part of this product.
AC voltage: Rated voltage marked with
this symbol is AC voltage.
This symbol indicates that this
product has included important
literature concerning operation and
maintenance.
DC voltage: Rated voltage marked with
this symbol is DC voltage.
Class II product: This symbol indicates
that a safety connection to electrical
earth (ground) is not required. If this
symbol is not present on a product
with a mains lead, the product
MUST have a reliable connection to
protective earth (ground).
Caution. Consult instructions for use:
This symbol instructs the user to
consult the user manual for further
safety related information.
Electricity and Safety
Warning
•Do not use a damaged power cord or plug, or a loose power socket.
•Do not use multiple products with a single power socket.
•Do not touch the power plug with wet hands.
•Insert the power plug all the way in so it is not loose.
•Connect the power plug to a grounded power socket (type 1 insulated devices only).
•Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy
object.
•Do not place the power cord or product near heat sources.
•Clean any dust around the pins of the power plug or the power socket with a dry cloth.
Caution
•Do not disconnect the power cord while the product is being used.
•Only use the power cord provided with your product by Samsung. Do not use the power cord with
other products.
•Keep the power socket where the power cord is connected unobstructed.
‒The power cord must be disconnected to cut off power to the product when an issue occurs.
•Hold the plug when disconnecting the power cord from the power socket.
Before Using the Product
Chapter 01
5
Warning
•DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT
INSTALL THE PRODUCT NEAR HEAT SOURCES.
•Do not install the product in poorly ventilated spaces such as a bookcase or closet.
•Install the product at least 10cm away from the wall to allow ventilation.
•Keep the plastic packaging out of the reach of children.
‒Children may suffocate.
•Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)
‒The product may fall and become damaged and/or cause an injury.
‒Using the product in an area with excess vibration may damage the product or cause a fire.
•Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or
smoke.
•Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
‒The product lifespan may be reduced or a fire may result.
•Do not install the product within the reach of young children.
‒The product may fall and injure children.
•Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a
kitchen or near a kitchen counter.
Caution
•Do not drop the product while moving.
•Do not set down the product on its front.
•When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the
product is not protruding.
‒The product may fall and become damaged and/or cause an injury.
‒Install the product only on cabinets or shelves of the right size.
•Set down the product gently.
‒Product failure or personal injury may result.
•Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances,
extreme temperatures or a significant presence of moisture, or a place where the product will
operate continuously for an extended period of time) may seriously affect its performance.
‒Be sure to consult Samsung Customer Service Centre if you want to install the product at such a
place.
•Before assembling the product, place the product down on a flat and stable surface so that the
screen is facing downwards.
‒The product is curved. Placing pressure on the product when on a flat surface may damage the
product. When the product is on the ground facing up or down, do not put pressure on it.
Installation
6
Warning
•There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.
‒Contact Samsung Customer Service Centre for repairs.
•To move the product, first disconnect all the cables from it, including the power cable.
•If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord
immediately and contact Samsung Customer Service Centre.
•Do not let children hang from the product or climb on top of it.
‒Children may become injured or seriously harmed.
•If the product is dropped or the outer case is damaged, turn off the power and disconnect the power
cord. Then contact Samsung Customer Service Centre.
‒Continued use can result in a fire or electric shock.
•Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
‒The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a
serious injury.
•During a lightning or thunderstorm, power off the product and remove the power cable.
•Do not drop objects on the product or apply impact.
•Do not move the product by pulling the power cord or any cable.
•If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately.
•Do not lift or move the product by pulling the power cord or any cable.
•Do not use or keep combustible spray or an inflammable substance near the product.
•Ensure the vents are not blocked by tablecloths or curtains.
‒An increased internal temperature may cause a fire.
•Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,
matches, etc) into the product (via the vent or input/output ports, etc).
‒Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Centre.
•Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the
product.
‒Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Centre.
Operation
7
Caution
•Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage
burn-in or defective pixels.
‒Set the screen to power-saving mode or moving-picture screen saver when not using the product
for an extended period of time.
•Disconnect the power cord from the power socket if you do not plan on using the product for an
extended period of time (vacation, etc).
‒Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
•Use the product at the recommended resolution and frequency.
‒Your eyesight may deteriorate.
•Do not put AC/DC adapters together.
•Remove the plastic bag from the AC/DC adapter before you use it.
•Do not let water enter the AC/DC adapter device or get the device wet.
‒An electric shock or fire may result.
‒Avoid using the product outdoors where it can be exposed to rain or snow.
‒Be careful not to get the AC/DC adapter wet when you wash the floor.
•Do not put the AC/DC adapter near to any heating apparatus.
‒Otherwise, a fire may result.
•Keep the AC/DC adapter in a well-ventilated area.
•If you place the AC/DC power adapter hanging with the cord input facing upwards, water or other
foreign substances could enter the Adapter and cause the Adapter to malfunction.
Make sure to rest the AC/DC power adapter flat on a table or the floor.
•Do not hold the product upside-down or move it by holding the stand.
‒The product may fall and become damaged or cause an injury.
•Looking at the screen too close for an extended period of time can deteriorate your eyesight.
•Do not use humidifiers or stoves around the product.
•Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.
•Do not touch the screen when the product has been turned on for an extended period of time as it
will become hot.
•Store small accessories out of the reach of children.
•Exercise caution when adjusting the product angle.
‒Your hand or finger may get stuck and injured.
‒Tilting the product at an excessive angle may cause the product to fall and an injury may result.
•Do not place heavy objects on the product.
‒Product failure or personal injury may result.
•When using headphones or earphones, do not turn the volume too high.
‒Having the sound too loud may damage your hearing.
8
Cleaning
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used
nearby.
―Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service
fee will be charged.)
Do not press the product screen with hands or other objects. There is a risk of damaging the screen.
―Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.
Take the following steps when cleaning.
1 Power off the product and PC.
2 Disconnect the power cord from the product.
―Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock
may result.
3 Wipe the product with a clean, soft and dry cloth.
Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product
clean.
‒Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.
‒Do not spray water or detergent directly on the product.
4 Connect the power cord to the product when cleaning is finished.
5 Power on the product and PC.
Correct posture to use the product
Use the product in the correct posture as follows:
•Straighten your back.
•Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the
screen.
•Keep your eyes directly in front of the screen.
•Adjust the angle so light does not reflect on the screen.
•Keep your forearms perpendicular to your upper arms and level with the back of your hands.
•Keep your elbows at about a right angle.
•Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels
attached to the floor, and your arms lower than your heart.
•Do the Eye excercises or blink frequently, then eye fatigue will be relieved.
9
Preparations
Chapter 02
Installation
Checking the space around the product
Make sure to have enough space for ventilation when placing the product. An internal temperature rise
may cause fire and damage the product. Maintain enough space around the product as shown in the
diagram when installing the product.
―The exterior may differ depending on the product.
10 cm 10 cm
10 cm 10 cm
10 cm
Adjusting the Product Tilt and Height
―The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
-15.0˚ (±2.0˚) ~ +15.0˚ (±2.0˚)
-9.0˚ (±2.0˚) ~ +13.0˚ (±2.0˚) 0 ~ 120.0 mm (±5.0 mm)
-2.0° (±2.0°) ~ 92.0° (±2.0°)
•The product tilt can be adjusted.
•When adjusting the tilt and height, hold both sides of the product and avoid using excessive force to
prevent damage.
•When adjusting the stand height, you may hear a noise. This noise is generated because the ball
inside the stand slides when the stand height is adjusted. It is a normal noise and not a product
malfunction.
10
Rotating the Product
―The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
You can rotate your product as shown below.
1 2 3
4 5 6
•Be sure to fully extend the stand before rotating the product.
•If you rotate the product without fully extending the stand, the corner of the product may hit the
floor and get damaged.
•Do not rotate the product counterclockwise. The product may get damaged.
•When rotating the product, be careful not to damage the product by hitting the object or stand.
Anti-theft Lock
―An anti-theft lock allows you to use the product securely even in public places.
―The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided
with your anti-theft locking device for details.
To lock an anti-theft locking device:
1 Fix the cable of your anti-theft locking device to a heavy object such as a desk.
2 Put one end of the cable through the loop on the other end.
3 Insert the locking device into the anti-theft lock slot at the back of the product.
4 Lock the locking device.
‒An anti-theft locking device can be purchased separately.
‒Refer to the user guide provided with your anti-theft locking device for details.
‒Anti-theft locking devices can be purchased at electronics retailers or online.
11
Attaching the BRACKET WALL
―Power the product off and remove the power cable from the power socket.
1 2
43
Attach the BRACKET WALL here
BRACKET WALL
Align with on the monitor, then tightly fasten with the screws removed from the stand.
•Notes
‒Using a screw longer than the standard length can damage the internal components of the
product.
‒The length of screws required for a wall mount that does not comply with the VESA standards may
vary depending on the specifications.
‒Do not use screws that do not comply with the VESA standards. Do not attach the wall-mount kit
or desktop stand using excessive force. The product may get damaged or fall and cause personal
injury. Samsung shall not be held liable for any damage or injury caused by using improper screws
or attaching the wall-mount kit or desktop stand using excessive force.
‒Samsung shall not be held liable for any product damage or personal injury caused by using a wall-
mount kit other than the one specified or from an attempt to install the wall-mount kit on your
own.
‒To mount the product on a wall, ensure you purchase a wall-mount kit that can be installed 10 cm
or farther away from the wall.
‒Be sure to use a wall-mount kit that complies with the standards.
‒To install the monitor using a wall mount, disconnect the stand base from the monitor.
Model name VESA screw hole specs
(A * B) in millimetres
Standard Screw Quantity
C27G7*T* / C32G7*T* 100.0 x 100.0 M4 4 EA
―Do not attach the BRACKET WALL when the monitor is turned on. This may cause electric shock and might
result in injury.
12
Control Panel
―The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
Return
Function Key Guide
Power LED
PRESS(ENTER)
LEFT RIGHT
DOWN(FRONT)
JOG Button
UP(REAR)
Parts Description
JOG Button
Multi directional button that helps navigate.
―JOG button is located in the bottom of the screen centre, and has 5
directions as UP/DOWN/LEFT/RIGHT/PRESS(ENTER).
Power LED
This LED is power status indicator.
―You can select the power LED operation to be enabled or disabled on the
menu screen. ( → System → Power LED On)
Function Key Guide
To use the Function Key Guide, press the JOG button when the screen
is turned on.
―When the product not displays the OSD menu, the JOG Button could be
used as below.
―Up : Change the settings for Brightness, Contrast, and Sharpness.
―Down : Change the Volume setting.
―Left or Right : Change the Source setting.
―PRESS(ENTER): The selected item will be applied.
Source Changes the input source. A message will appear on the top left corner
of the screen if the input source has been changed.
Menu Displays the main on-screen menu.
PIP/PBP Enables the PIP/PBP mode.
Power Off Turns off the product.
Return Exits from the menu page.
13
Connecting and Using a Source Device
Chapter 03
Read below before installing the product.
1 Before installing the product, check the shapes of both ports of the supplied signal cables and the
shapes and locations of the ports on the product and external device.
2 Before connecting signal cable, make sure you remove the power cables from both the product and
the external device to prevent damage to the product due to a short circuit or over current.
3 After all signal cables have been properly connected, connect the power cables back to the product
and the external device.
4 After installation is completed, make sure you read the user guide to acquaint yourself with the
product functions, precautions and other information required to use the product properly.
―Connecting parts may differ in different products.
―Provided ports may vary depending on the product.
Ports
―The functions available may vary depending on the product model. The colour and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality. Refer to the
actual product.
HDMI IN DC 22V
(PC IN)
DP IN 1 DP IN 2
1 (SERVICE)
2
HDMI IN DC 24V
(PC IN)
DP IN 1 DP IN 2
1 (SERVICE)
2
C27G7*T*
C32G7*T*
Port Description
Connect to an audio output device such as headphones or earphones.
HDMI IN Connects to a source device using an HDMI cable or HDMI-DVI cable.
DP IN 1
DP IN 2
Connects to a PC using a DP cable.
Connects to a PC using a USB cable. Compatible with a USB cable version 3.0
or lower.
―This port can only connect to a PC.
2
Connect to a USB device.
―Super charging is possible using the
2
port only. This port charges
devices faster than typical USB port. The speed depends on the connected
devices.
DC 22V Connects to the AC/DC adapter.
―C27G7*T* model only.
DC 24V Connects to the AC/DC adapter.
―C32G7*T* model only.
14
Connecting and Using a PC
Select a connection method suitable for your PC.
Connection Using the HDMI Cable
HDMI IN
Connection Using an HDMI-DVI Cable
HDMI IN
―The audio function is not supported if the source device is connected using the HDMI-DVI cable.
―The optimum resolution may not be available with an HDMI-DVI cable.
Connection Using an DP Cable
DP IN 1, DP IN 2
―A DP cable shorter under 1.5 m in length is recommended. Using a cable longer than 1.5 m can affect the
picture quality.
―Use a VESA certified DP 1.4 cable or higher and its gender.
Connecting to headphones or earphones
―Use headphones or earphones when activating sound with an HDMI-HDMI or DP cable.
―The headphones or earphones jack supports only the 3 conductor tip-ring-sleeve (TRS) type.
: Headphones hanger
: Downward
15
Connecting the Power
C27G7*T*
1 (SERVICE)
2
2
1
2
3
1 Connect the power cable to the AC/DC adapter. Then, connect the AC/DC adapter to the DC 22V port
on the back of the product.
2 Next, connect the power cable to the power outlet.
3 Press the JOG button at the bottom of the product to turn it on.
―The input voltage is switched automatically.
C32G7*T*
1 (SERVICE)
2
2
2
1
3
1 Connect the power cable to the AC/DC adapter. Then, connect the AC/DC adapter to the DC 24V port
on the back of the product.
2 Next, connect the power cable to the power outlet.
3 Press the JOG button at the bottom of the product to turn it on.
―The input voltage is switched automatically.
Connecting the Product to a PC as a USB HUB
Using the product as a hub, connect and use various source devices with the product at a time.
1 (SERVICE)
2
―To detect and start a USB device faster, connect the device to the USB
1 (SERVICE)
,
2
port on the
product. The read/write rate will be affected by the USB device and your PC.
―For USB-related problems caused by OS, drive programs or software, please contact relevant suppliers.
―With the launch of various USB devices on the market, we cannot guarantee that our products are matched
with all USB devices.
―For an external mass-storage HDD requiring external power supply, be sure to connect it to a power source.
―The super charging can only be provided through port
2
. According to the USB battery charging
specification,
2
can support a maximum current of 1.5A. The actual current value depends on the device
to be charged.
If the current is too high or an exception occurs, the over-current protection will be triggered. This is a normal
setting of the product.
―USB devices requiring high current may not be supported.
1 (SERVICE)
can support a maximum current
of 1.0A, and
2
can support a maximum current of 1.5A.
―The battery can be charged in the power-saving mode, but it cannot be charged when the product is powered
off.
―Charging your USB device is not possible if the power cable is disconnected from the power socket.
―The company is not liable for problems or damages to an external device caused by using an unauthorized
cable for the connection.
―Some products do not follow the USB standard, and it may cause a malfunction of the device.
16
Setting Optimum Resolution
An information message about setting optimum resolution will appear if you power on the product for
the first time after purchase.
Select a language on information message and change the resolution on your PC to the optimum setting.
―If the optimum resolution is not selected, the message will appear up to three times for a specified time even
when the product is turned off and on again.
―If you want to set the optimum resolution for your computer, please refer to (Q&A) → “How can I change the
resolution?”
―You can adjust the refresh rate according to the screen resolution by selecting Game → Refresh Rate in the
OSD menu.
―To enable the maximum refresh rate, set Adaptive-Sync / FreeSync to On or set Refresh Rate to HDMI : 144
Hz / DisplayPort1, DisplayPort2 : 240 Hz.
17
Game
Function Key Guide → → Game
Chapter 04
―The functions available may vary depending on the product model. The colour and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality.
Refresh Rate
Change the screen refresh rate. A higher refresh rate can reduce eye strain.
•HDMI : 60 Hz / 120 Hz / 144 Hz
•DisplayPort1, DisplayPort2 : 60 Hz / 120 Hz / 144 Hz / 240 Hz
―This menu is not available when Adaptive-Sync / FreeSync is set.
―This menu is not available when PIP/PBP is enabled.
―Changing the Refresh Rate may cause screen flickering, depending on the PC's graphics card.
―The function is available in a PC equipped with the graphics card that can change the refresh rate.
It is unavailable in the devices (e.g. AV devices) with fixed refresh rates. If the function is applied, the screen
may have malfunction.
Black Equalizer
Adjust the brightness of the dark areas.
As the value gets closer to 1, the darker areas of the screen become brighter, making it easier to find
enemies when playing a game. To find enemies more easily during a game, use a lower value.
As the value gets closer to 20, the darker areas of the screen become darker and the contrast increases.
―This menu is not available when Eye Saver Mode is enabled.
―This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
―This menu is not available when PIP/PBP is enabled.
Response Time
Accelerate the panel response rate to make video appear more vivid and natural.
―It is best to set Response Time to Standard or Faster when you are not viewing a movie or game.
―This menu is not available when PIP/PBP is enabled.
18
Adaptive-Sync (for NVIDIA graphics card)
Adaptive-Sync technology is solution that eliminates screen tearing without all the usual lag and
latency.
This feature will eliminate screen tearing and lag during game play. Improve your gaming experience.
The displayed Adaptive-Sync menu items on the product may vary, depending on the product model and
compatibility with the NVIDIA graphics card.
•Off: Disable Adaptive-Sync.
•On: Enable the Adaptive-Sync feature with a higher screen frame rate. Screen tearing (abnormal
sync between the screen and content) is reduced in this mode. Note, however, that intermittent
screen flickering may occur during gameplay.
If you use the Adaptive-Sync function while playing a game, the following symptoms may occur:
•The screen may flicker depending on the type of graphics card, the game option settings, or the video
being played. Try the following actions: decrease the game setting values, or visit the NVIDIA website
to check your graphics driver’s version and update it with the latest one.
•When using the Adaptive-Sync function, the screen may flicker due to the fluctuation of output
frequency from the graphics card.
•The response rate during the game may fluctuate depending on the resolution. A higher resolution
generally decreases the response rate.
•The sound quality of the product may be degraded.
―If you encounter any issues when using the function, contact the Samsung Service Centre.
―When the resolution is changed while setting Adaptive-Sync, the screen tearing can happen intermittently.
Set Adaptive-Sync to Off and change the resolution.
―The function is unavailable in the devices (e.g. AV devices) that have no NVIDIA graphics card. If the function
is applied, the screen may have malfunction.
―Use the DisplayPort cable provided by the manufacturer when using Adaptive-Sync.
―Install the latest NVIDIA graphics card driver to enable Adaptive-Sync.
―Use Window 10 or higher to enable Adaptive-Sync.
―Enable the Adaptive-Sync feature while in DisplayPort mode only.
―This menu is not available when PIP/PBP is enabled.
―HDMI port only supports AMD FreeSync, so even if you connect NVIDIA graphics card to HDMI port, it will be
indicated as FreeSync on OSD.
The models in the Graphics Cards list supports Adaptive-Sync
Adaptive-Sync can only be used with specific NVIDIA graphics card models. Refer to the following list for
supported graphics cards:
Make sure to install the latest official graphics drivers from NVIDIA that support Adaptive-Sync.
―For additional NVIDIA graphics card models that support the Adaptive-Sync feature, visit the official NVIDIA
website.
―Select Adaptive-Sync Off if you are using a graphics card from a different manufacturer.
―When applying the Adaptive-Sync function via the DisplayPort cable, it may fail to work due to the bandwidth
limitation of certain NVIDIA graphics card.
•GeForce GTX 10 series •GeForce RTX 20 series
19
FreeSync (for AMD graphics card)
FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency.
This feature will eliminate screen tearing and lag during game play. Improve your gaming experience.
The displayed FreeSync menu items on the monitor may vary, depending on the monitor model and
compatibility with the AMD graphics card.
•Off: Disable FreeSync.
•On: Turn on the AMD graphics cards' FreeSync function. You may experience intermittent flickers
when playing some games.
Apply the optimum resolution when using FreeSync.
The refresh rate setting method please refer to Q & A → How can I change the frequency?
―The FreeSync function is only enabled in HDMI or DisplayPort mode.
Use the HDMI/DP cable provided by the manufacturer when using FreeSync.
―This menu is not available when PIP/PBP is enabled.
If you use the FreeSync function while playing a game, the following symptoms may occur:
•The screen may flicker depending on the type of graphics card, the game option settings, or the
video being played. Try the following actions: decrease the game setting values, change the current
FreeSync mode to Off, or visit the AMD website to check your graphics driver’s version and update it
with the latest one.
•While you are using the FreeSync function, the screen may flicker due to variation of the output
frequency from the graphics card.
•The response rate during the game may fluctuate depending on the resolution. A higher resolution
generally decreases the response rate.
•The sound quality of the monitor may be degraded.
―If you encounter any issues when using the function, contact the Samsung Service Centre.
―If you change the screen resolution while the function is On, the screen may intermittently blank out due to
the graphic card. Set FreeSync to Off and change the resolution.
―The function is unavailable in the devices (e.g. AV devices) that have no AMD graphic card. If the function is
applied, the screen may have malfunction.
The models in the Graphics Cards list supports FreeSync
FreeSync can only be used with specific AMD graphics card models. Refer to the following list for
supported graphics cards:
Make sure to install the latest official graphics drivers from AMD that support FreeSync.
―For additional AMD graphics card models that support the FreeSync feature, visit the official AMD website.
―Select FreeSync Off if you are using a graphics card from a different manufacturer.
―When applying the FreeSync function via the HDMI cable, it may fail to work due to the bandwidth limitation
of certain AMD graphics card.
•Radeon™ RX Vega series
•Radeon™ RX 500 series
•Radeon™ RX 400 series
•Radeon™ R9/R7 300 series (excluding R9 370/
X, R7 370/X, R7 265)
•Radeon™ Pro Duo (2016 edition)
•Radeon™ R9 Nano series
•Radeon™ R9 Fury series
•Radeon™ R9/R7 200 series (excluding R9 270/
X, R9 280/X)
20
Low Input Lag
Minimise input lag for fast reactions by reducing the video processing time.
―This menu is not available when Adaptive-Sync / FreeSync is enabled.
―This menu is not available when Refresh Rate is set to 60Hz.
―If the refresh rate of the PC is different from the setting for Refresh Rate on the product, the function may not
be supported.
―This menu is not available when PIP/PBP is enabled.
Virtual Aim Point
•Off: Virtual Aim Point is not available while Off is selected.
• / / / / / : Select the preferred aim point style.
•Reset Position: Restore the aim point position to the default.
―This menu is not available when PIP/PBP is enabled.
Move the aim point using the jog button and press Enter to confirm the moved
position. To restore the default position, select Reset Position from the menu.
1 The aim point is displayed in the middle of the screen. Position adjustment is only possible within the
displayed rectangular area.
Move the aim point using the jog button and press Enter to confirm the moved
position. To restore the default position, select Reset Position from the menu.
21
2 The aim point is adjusted by 1 pixel per single move of the JOG button.
•The aim point no longer moves after having reached the displayed rectangular area.
•You can move continuously by holding down the JOG button.
Move the aim point using the jog button and press Enter to confirm the moved
position. To restore the default position, select Reset Position from the menu.
3 After configuring settings is completed, press the Enter key of the JOG button. The aim point is
fixed to the specified position and the settings screen disappears.
4 Position is resetted to centre when select → Game → Virtual Aim Point → Reset Position.
22
Screen Size
Select the best screen size and ratio.
―This menu is not available when Adaptive-Sync / FreeSync is enabled.
―This menu is not available when PIP/PBP is enabled.
In PC mode
•Auto: Display the picture according to the aspect ratio of the input source.
•Wide: Display the picture in full screen regardless of the aspect ratio of the input source.
•17" (4:3): Use a 4:3 aspect ratio on a 17-inch screen. Pictures with a different aspect ratio will not be
displayed.
•19" (4:3): Use a 4:3 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will
not be displayed.
•19" Wide (16:10): Use a 16:10 aspect ratio on a 19-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•21.5" Wide (16:9): Use a 16:9 aspect ratio on a 21.5-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•22" Wide (16:10): Use a 16:10 aspect ratio on a 22-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•23" Wide (16:9): Use a 16:9 aspect ratio on a 23-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
In AV mode
•4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts.
•16:9: Display the picture with an aspect ratio of 16:9.
•Screen Fit: Display the picture with the original aspect ratio without cutting off.
•17" (4:3): Use a 4:3 aspect ratio on a 17-inch screen. Pictures with a different aspect ratio will not be
displayed.
•19" (4:3): Use a 4:3 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will
not be displayed.
•19" Wide (16:10): Use a 16:10 aspect ratio on a 19-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•21.5" Wide (16:9): Use a 16:9 aspect ratio on a 21.5-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•22" Wide (16:10): Use a 16:10 aspect ratio on a 22-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•23" Wide (16:9): Use a 16:9 aspect ratio on a 23-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
―The function may not be supported depending on the ports provided with the product.
―Changing the Screen Size is available when the following conditions are satisfied.
―The input source is 480p, 576p, 720p, or 1080p and product can display normally (Not every model can
support all of these signals.).
―This can only be set when the external input is connected through HDMI/DP and PC/AV Mode is set to AV.
―This option is available when Adaptive-Sync / FreeSync is set to Off.
23
Picture
Function Key Guide → → Picture
Chapter 05
―The functions available may vary depending on the product model. The colour and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality.
Picture Mode
This menu provides an optimum picture quality suitable for the environment where the product will be
used.
―This menu is not available when Eye Saver Mode is enabled.
―This menu is not available when PIP/PBP is enabled.
In PC mode
•Custom: Customise the screen settings.
•High Bright: Maximize the screen brightness.
•FPS: Increase the brightness of darker areas of the FPS (First-Person Shooter) game screen. This
mode increases visibility of your enemies during a FPS (First-Person Shooter) game.
•RTS: Increase the colour temperature and contrast ratio to improve visibility of the RTS (Real-Time
Strategy) screen and minimap.
•RPG: This mode is optimised for 3D graphics and instant messaging on the RPG (Role Playing Game)
game screen.
•AOS: Increase the contrast ratio to obtain a picture quality optimised for the AOS (Aeon Of Strife)
game screen.
•sRGB: Adjust the color system to sRGB mode. This is the standard mode of this monitor.
•Cinema: Obtain the brightness and sharpness of monitors suitable for enjoying video and DVD
content.
•Dynamic Contrast: Obtain balanced brightness through automatic contrast adjustment.
In AV mode
When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Picture Mode has
four picture settings (Dynamic, Standard, Movie and Custom) that are preset at the factory. You can
activate either Dynamic, Standard, Movie or Custom. You can select Custom which automatically recalls
your personalised picture settings.
•Dynamic: Select this mode to view a sharper image than in Standard mode.
•Standard: Select this mode when the surroundings are bright.
•Movie: Select this mode when the surroundings are dark. This will save power and reduce eye
fatigue.
•Custom: Select this mode when you want to adjust the image according to your preferences.
―The Picture Mode feature is only activated at a certain AV resolution, such as 720P @ 60Hz and 1080P @ 60Hz.
24
Brightness
You can adjust the general brightness of the picture. (Range: 0~100)
A higher value will make the picture appear brighter.
―This menu is not available when Eye Saver Mode is enabled.
―This menu is not available when Picture Mode is set to Dynamic Contrast mode.
Contrast
Adjust the contrast between the objects and background. (Range: 0~100)
A higher value will increase the contrast to make the object appear clearer.
―This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
Sharpness
Make the outline of objects more clear or blurry. (Range: 0~100)
A higher value will make the outline of objects clearer.
―This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
―This menu is not available when PIP/PBP is enabled.
Color
Adjust the tint of the screen.
―This menu is not available when Eye Saver Mode is enabled.
―This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
―This menu is not available when PIP/PBP is enabled.
•Color Tone: Select a colour tone that best suits your viewing needs.
‒Cool 2: Set the colour temperature to be cooler than Cool 1.
‒Cool 1: Set the colour temperature to be cooler than Normal mode.
‒Normal: Display the standard colour tone.
‒Warm 1: Set the colour temperature to be warmer than Normal mode.
‒Warm 2: Set the colour temperature to be warmer than Warm 1.
‒Custom: Customise the colour tone.
―When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Color Tone has four
colour temperature settings (Cool, Normal, Warm and Custom).
•Red: Adjust the red saturation level. Values closer to 100 mean greater intensity for the colour.
•Green: Adjust the green saturation level. Values closer to 100 mean greater intensity for the colour.
•Blue: Adjust the blue saturation level. Values closer to 100 mean greater intensity for the colour.
•Gamma: Adjust the middle level of luminance.
‒Mode1 / Mode2 / Mode3
25
Black Level
If a DVD player or set-top box is connected to the product via HDMI, image quality degradation (contrast/
colour degradation, black level, etc.) may occur, depending on the connected source device.
In such case, Black Level can be used to adjust the image quality.
―This function is only available in HDMI mode.
•Normal: Select this mode when there is no contrast ratio degradation.
•Low: Select this mode to reduce the black level and increase the white level when there is a contrast
ratio degradation.
―Black Level may not be compatible with some source devices.
―The Black Level feature is only activated at a certain AV resolution, such as 720P @ 60Hz and 1080P @ 60Hz.
―This menu is not available when PIP/PBP is enabled.
Eye Saver Mode
Set to an optimum picture quality suitable for eye relaxation.
TÜV Rheinland “Low Blue Light Content” is a certification for products which meet requirements for
lower blue light levels. When Eye Saver Mode is 'On', the blue light that wavelength is around 400nm will
decrease, and it will provide an optimum picture quality suitable for eye relaxation. At the same time, the
blue light level is lower than in the default settings, and it was tested by TÜV Rheinland and certified as
it met the requirements of TÜV Rheinland “Low Blue Light Content” standards.
Screen Adjustment
―This option is only available when PC/AV Mode is set to AV.
―This menu is only available when Screen Size is set to Screen Fit in AV Mode.
When a 480P or 576P or 720P or 1080P signal is input in AV mode and the product can display normally, select
Screen Fit to adjust horizontal position and vertical position in 0-6 levels.
―This menu is not available when PIP/PBP is enabled.
Configuring H-Position & V-Position
H-Position: Move the screen to the left or right.
V-Position: Move the screen up or down.
26
Configuring the PIP/PBP Settings
Function Key Guide → → PIP/PBP
Chapter 06
―The functions available may vary depending on the product model. The colour and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality.
―If the PIP/PBP function is in use and the text displayed on the PC screen looks blurry or corrupted, resolve the
issue by changing the resolution of the PC screen to the recommended resolution.
PIP/PBP Mode
Turn PIP/PBP Mode on or off.
Mode Type
Select the size and aspect ratio of the sub-screen.
• PBP / PIP
―This option is available when PIP/PBP Mode is set to On.
Screen Size
Select sub-screen size.
• /
―This option is available when PIP/PBP Mode is set to On.
―This option is available when Mode Type is set to PIP.
Screen Position
Select the position of the sub-screen from the available options.
• / / /
―This option is available when PIP/PBP Mode is set to On.
―This option is available when Mode Type is set to PIP.
Source
Select the source for each screen.
―This option is available when PIP/PBP Mode is set to On.
27
Sound Source
Set which screen you want to hear the sound for.
PIP mode
/
PBP mode
/
―This option is available when PIP/PBP Mode is set to On.
Screen Ratio
Set the Screen Ratio for PBP mode.
In PC mode
•Auto: Display the picture according to the aspect ratio of the input source.
•Wide: Display the picture in full screen regardless of the aspect ratio of the input source.
In AV mode
•4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts.
•16:9: Display the picture with an aspect ratio of 16:9.
•Screen Fit: Display the picture with the original aspect ratio without cutting off.
―The function may not be supported depending on the ports provided with the product.
―Changing the Screen Ratio is available when the following conditions are satisfied.
―The input source is 480p, 576p, 720p, or 1080p and product can display normally (Not every model can
support all of these signals.).
―This can only be set when the external input is connected through HDMI/DP and PC/AV Mode is set to AV.
―This option is available when Adaptive-Sync / FreeSync is disabled.
―This option is available when PIP/PBP Mode is set to On.
Contrast
Adjust the contrast level. Values closer to 100mean a bigger light/dark contrast.
―This option is available when PIP/PBP Mode is set to On.
28
OnScreen Display
Function Key Guide → → OnScreen Display
Chapter 07
―The functions available may vary depending on the product model. The colour and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality.
Language
Set the menu language.
―A change to the language setting will only be applied to the onscreen menu display.
―It will not be applied to other functions on your PC.
Display Time
The OSD menu will automatically disappear if the menu is not used for a specified period of time.
Display Time is a function to specify the time which you want the OSD menu to disappear.
29
System
Function Key Guide → → System
Chapter 08
―The functions available may vary depending on the product model. The colour and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality.
Core Lighting
Turn on or off the LED lighting behind the screen.
Local Dimming
Control the brightness of individual areas on the screen to maximise contrast automatically.
•Off: Deactivate the Local Dimming function.
•Auto: Local Dimming is automatically activated or deactivated based on whether the content is HDR.
―When the Monitor detects that the input video contains HDR information, the Information menu and the
Source menu will display HDR. In this case, Auto needs to be selected. (refer to Information)
•On: Activate the Local Dimming function.
―This menu is not available when Eye Saver Mode is enabled.
―Use Off or Auto mode when not playing a video or game. Otherwise, screen flickering may occur.
―This menu is not available when PIP/PBP is enabled.
Volume
Adjust the Volume controlling the JOG button LEFT/RIGHT.
―To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus
down.
To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.
Dynamic Brightness
Automatically adjust the Brightness to provide the best possible screen contrast under the current
conditions.
•Off / On
30
Off Timer Plus
Configuring Off Timer
Off Timer: Turn on Off Timer mode.
Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically
power off after the specified number of hours.
―This option is only available when Off Timer is set to On.
―For products for the market in some regions, the Off Timer is set to automatically activate 4 hours after the
product powers on. This is done in accordance with power supply regulations. If you do not want the timer to
activate, go to → System → Off Timer Plus and set Off Timer to Off.
Configuring Eco Timer
Eco Timer: Turn on Eco Timer mode.
Eco Off After: The Eco Off After can be set between 10 and 180 minutes. The product will automatically
power off after the specified time has elapsed.
―This option is only available when Eco Timer is set to On.
PC/AV Mode
Set PC/AV Mode to AV. The picture size will be enlarged.
This option is useful when you view a movie.
•Set to PC when connected to a PC.
•Set to AV when connected to an AV device.
―Monitors with a display area of 16:9 or 16:10 are only supported.
―If the product is in HDMI, DisplayPort1, DisplayPort2 mode and the screen says Check the cable connection
and the settings of the source device. press the JOG button to display the Function Key Guide screen and
then select → System → PC/AV Mode → HDMI, DisplayPort1, DisplayPort2 → PC or AV.
―This menu is not available when PIP/PBP is enabled.
USB Super Charging
Charge the battery of a connected source device quickly using the
2
port on the product.
•Off: Disable USB Super Charging.
•On: Enable the function to quickly charge a source device connected to the
2
port.
―Super charging is available via the
2
port. The charging speed may vary, depending on the connected
device.
―Quick battery charging may not be supported and/or charging may take more time on some mobile devices.
―When super charging is turned off for the
2
port, use this port for regular speed charging and data
transfer.
―If a USB 2.0 or lower device is connected to the
2
port and super charging is turned on, data transfer is
impossible, but it is possible if a USB device is connected.
※ These ports may not be compatible with new USB devices that may be released in the future.
―If a device, such as a mouse, keyboard or memory storage device, is connected to the
2
port and the
device is USB 2.0 or lower, turn off super charging.
―If super charging is turned on using the OSD settings menu, all devices connected to USB ports 1 through 2 on
the monitor are re-recognized. This ensures optimum charging.
※ Before turning on super charging, close all files on storage devices connected to USB ports.
DisplayPort Ver.
Select your Displayport.
―Incorrect settings may cause the screen to go blank. If this occurs, check the device specifications.
―If the product (when set to DisplayPort) is displaying the message Check the cable connection and the
settings of the source device. press the JOG button to display the Function Key Guide screen and then select
→ System → DisplayPort Ver. → 1.1, 1.2 or 1.4.
―If setting the DisplayPort Ver. to 1.1, for the bandwidth limitation of the DisplayPort 1.1 protocol, the actual
maximum output refreshing rate of the graphics cards cannot achieve the level of 120 Hz/144 Hz.
31
Input Port Ver.
Select an HDMI version.
―The supportable device and resolution may differ depending on its version.
―When the version is changed, the screen may blink.
―If you set the HDMI Mode to 1.4, some high resolutions may not be supported because of bandwidth
limitation of the HDMI 1.4 protocol.
―When the setting is not appropriate, a blank screen may appear. In this case, check the specifications of the
device.
Auto Source Switch
By activating, a new connected source is displayed automatically.
―This function may not be supported depending on the model or geographical area.
Key Repeat Time
Control the response rate of a button when the button is pressed.
Acceleration, 1 sec, or 2 sec can be selected. If No Repeat is selected, a command responds only once
when a button is pressed.
Power LED On
Configure the settings to enable or disable the power LED located at the lower part of the product.
•Working: The power LED is on when the product is turned on.
•Stand-by: The power LED is on when the product is turned off.
32
Support
Function Key Guide → → Support
Chapter 09
―The functions available may vary depending on the product model. The colour and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality.
Self Diagnosis
Perform this test when you experience a problem with your monitor's picture.
―Never turn off the power nor change the input source during self diagnosis. If possible, try not to interrupt
testing.
Software Update
Update software using an update file on a USB device.
1 Save the update file (in .bin format) that you downloaded from the Samsung website (http://www.
samsung.com/sec) to a USB storage device.
2 Connect the USB device to the SERVICE port ( ) on the monitor.
Select → Support → Software Update.
3 Follow the instructions on the screen to proceed with update.
4 Your product will turn itself off and on again automatically after completing update, and then turn
off your product.
5 Remove the power cord from the power outlet and then reconnect the cord after turning off.
―To perform software update by using a USB memory, first format the USB memory to FAT32.
―When performing update, make sure that only one BIN file (.bin) is saved in the root directory.
―If the No update files found on your USB device. Please check your USB device and try again. message is
displayed, this is probably due to the following reasons.
―A USB memory is not connected to the SERVICE port ( ).
―The files in the connected USB memory are not compatible formats.
―There are no valid update files found in the connected USB memory. (There are no update files saved in the
memory or the file names are incorrect.)
―Do not turn off the product. And prevent the updating from any interruption as far as possible. In general, the
product returns to the previous version if an update is interrupted.
33
Information
View the current input source mode, frequency and resolution that are in use and the current product
version.
Reset All
Return all the settings for the product to the default factory settings.
34
Installing the Software
Chapter 10
Easy Setting Box
Easy Setting Box enables users to use the product by partitioning multiple sections.
To install the latest version of Easy Setting Box, download it from the Samsung website at http://www.
samsung.com.
―The software may not work properly if you do not restart the PC after the installation.
―The Easy Setting Box icon may not appear depending on the PC system and the product specifications.
―If the shortcut icon does not appear, press the F5 key.
Restrictions and Problems with the Installation
The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the Networking
Environment.
System Requirements
OS Hardware
•Windows 7 32Bit/64Bit
•Windows 8 32Bit/64Bit
•Windows 8.1 32Bit/64Bit
•Windows 10 32Bit/64Bit
•At least 32MB of memory
•At least 60MB of free space on the hard disk drive
Driver Installation
―You can set the optimum resolution and frequency for this product by installing the corresponding drivers.
―To install the latest version of the product driver, download it from the Samsung website at http://www.
samsung.com.
35
Troubleshooting Guide
Chapter 11
Requirements Before Contacting Samsung
Customer Service Centre
―Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists,
contact Samsung Customer Service Centre.
Product diagnosis (Screen issue)
If a problem occurs with the monitor screen, run Self Diagnosis to check that the monitor is working
properly.
Checking the Resolution and Frequency
If a resolution that is not supported (see the Standard Signal Mode Table) is selected, the Not Optimum
Mode message may appear for a short time or the screen may not be displayed properly.
―The displayed resolution may vary, depending on the PC system settings and cables.
Check the following.
Installation issue (PC mode)
The screen keeps switching on and off.
Check the cable connection between the product and PC, and ensure the connectors are locked.
Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to
the product and PC.
The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the
screen size in the HDMI or DVI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the
graphics card driver to the latest version.
(Please contact the graphics card or PC manufacturer for further details about how to adjust the screen
settings.)
Screen issue
The power LED is off. The screen will not switch on.
Check that the power cable is connected properly.
If a problem occurs with the monitor screen, run Self Diagnosis to check that the monitor is working
properly.
36
The message Check the cable connection and the settings of the source device. appears.
Check that the cable is properly connected to the product.
If the monitor is in HDMI, DisplayPort1 or DisplayPort2 mode, press the JOG button to display the
Function Key Guide screen and select the icon. Select PC or AV as shown on the menu screen.
Not Optimum Mode is displayed.
This message appears when the signal from the graphics card exceeds the maximum resolution or
frequency for the product.
Change the maximum resolution and frequency to suit the product performance, referring to Standard
Signal Mode Table (P.39).
The images on the screen look distorted.
Check the cable connection to the product.
The screen is not clear. The screen is blurry.
Remove any accessories (video extension cable, etc.) and try again.
Set the resolution and frequency to the recommended level.
The screen appears unstable and shaky. There are shadows or ghost images left on the screen.
Check that the resolution and frequency for the PC are within the range of resolution and frequency
compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode
Table (P.39) in this manual and the Information menu on the product.
The screen is too bright. The screen is too dark.
Adjust Brightness and Contrast.
Screen colour is inconsistent.
Change the Color settings.
The colours on the screen have a shadow and are distorted.
Change the Color settings.
White does not really look white.
Change the Color settings.
There is no image on the screen and the power LED blinks every 0.5 to 1 second.
The product is operating in power-saving mode.
Press any key on the keyboard or move the mouse to return to normal operating mode.
Text is blurry.
If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel →
Fonts → Adjust ClearType text and change Turn on ClearType.
Video playback is choppy.
Playback of high-definition large video files can be choppy. This may be because the video player is not
optimised for the PC resource.
Try playing the file on another video player.
Sound issue
There is no sound.
Re-check the condition of the connected audio cable and/or adjust the volume.
Check the volume.
Check whether audio is set to mute.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound
card or software programme.
Video is available but there is no sound.
Sound cannot be heard if an HDMI-DVI cable is used to connect the input device.
Connect the device using an HDMI cable or a DP cable.
Source device issue
A beeping sound is heard when my PC is booting.
If a beeping sound is heard when your PC is booting, have your PC serviced.
37
Q & A
―Refer to the user manual for your PC or graphics card for further instructions on adjustment.
―The path to the settings depends on the installed OS.
How can I change the frequency?
Set the frequency on your graphics card.
•Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Screen Refresh Rate under Monitor settings.
•Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings.
•Windows 10: Go to Settings → System → Display → Advanced display settings → Display adapter properties → Monitor, and adjust Screen refresh rate under Monitor settings.
How can I change the resolution?
•Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Adjust Resolution.
•Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust Resolution, and adjust the resolution.
•Windows 10: Go to Settings → System → Display → Advanced display settings, and adjust the resolution.
How do I set power-saving mode?
•Windows 7: Go to Control Panel → Appearance and Personalization → Personalization → Screen Saver Settings → Power options or BIOS SETUP on the PC.
•Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings → Power options or BIOS SETUP on the PC.
•Windows 10: Go to Settings → Personalization → Lock screen → Screen timeout settings → Power & sleep or BIOS SETUP on the PC.
38
Specifications
Chapter 12
General
Model Name C27G7*T* C32G7*T*
Size 27 Class (26.9 Inches / 68.4 cm) 32 Class (31.5 Inches / 80.0 cm)
Display area 596.736 mm (H) x 335.664 mm (V) 697.344 mm (H) x 392.256 mm (V)
Pixel Pitch 0.233 mm (H) x 0.233 mm (V) 0.272 mm (H) x 0.272 mm (V)
Maximum Pixel Clock 986.976 MHz
Power Supply AC100-240V~ 50/60Hz
Based on the AC voltage of the adapter. For the DC voltage of the
product, refer to the product label.
Signal connectors HDMI, DisplayPort
Environmental conditions Operating
Temperature: 10 °C – 40 °C (50 °F – 104 °F)
Humidity: 10 % – 80 %, non-condensing
Storage
Temperature: -20 °C – 45 °C (-4 °F – 113 °F)
Humidity: 5 % – 95 %, non-condensing
―Plug-and-Play
This product can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange
between the product and PC system optimises the product settings. Product installation takes place
automatically. However, you can customise the installation settings if desired.
―Panel Dots (Pixels)
Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be
brighter or darker on the LCD panel. This does not affect product performance.
―The above specifications are subject to change without notice to improve quality.
―For detailed device specifications, visit the Samsung website.
39
Standard Signal Mode Table
Synchronization (PANEL Spec) Horizontal Frequency 70.56 - 357.6 kHz
Vertical Frequency 48 - 240 Hz
Resolution Optimum resolution 2560 x 1440 @ 144 Hz (HDMI)
2560 x 1440 @ 240 Hz (DisplayPort)
Maximum resolution
If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal
modes, the screen may be blank even though the power LED turns on. In such a case, change the settings according to the following table by referring to the graphics card user manual.
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V) Port
HDMI IN DP IN
IBM, 720 x 400 31.469 70.087 28.322 -/+ O O
MAC, 640 x 480 35.000 66.667 30.240 -/- O O
MAC, 832 x 624 49.726 74.551 57.284 -/- O O
MAC, 1152 x 870 68.681 75.062 100.000 -/- O O
VESA, 640 x 480 31.469 59.940 25.175 -/- O O
VESA, 640 x 480 37.861 72.809 31.500 -/- O O
VESA, 640 x 480 37.500 75.000 31.500 -/- O O
VESA, 800 x 600 35.156 56.250 36.000 +/+ O O
VESA, 800 x 600 37.879 60.317 40.000 +/+ O O
VESA, 800 x 600 48.077 72.188 50.000 +/+ O O
VESA, 800 x 600 46.875 75.000 49.500 +/+ O O
VESA, 1024 x 768 48.363 60.004 65.000 -/- O O
VESA, 1024 x 768 56.476 70.069 75.000 -/- O O
VESA, 1024 x 768 60.023 75.029 78.750 +/+ O O
VESA, 1152 x 864 67.500 75.000 108.000 +/+ O O
VESA, 1280 x 720 45.000 60.000 74.250 +/+ O O
VESA, 1280 x 800 49.702 59.810 83.500 -/+ O O
VESA, 1280 x 1024 63.981 60.020 108.000 +/+ O O
VESA, 1280 x 1024 79.976 75.025 135.000 +/+ O O
40
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V) Port
HDMI IN DP IN
VESA, 1440 x 900 55.935 59.887 106.500 -/+ O O
VESA, 1600 x 900 60.000 60.000 108.000 +/+ O O
VESA, 1680 x 1050 65.290 59.954 146.250 -/+ O O
VESA, 1920 x 1080 67.500 60.000 148.500 +/+ O O
VESA, 2560 x 1440 88.787 59.951 241.500 +/- O O
VESA, 2560 x 1440 150.919 99.946 140.500 +/- O O
VESA, 2560 x 1440 182.996 119.998 497.750 +/- O O
VESA, 2560 x 1440 389.000 240.000 1060.000 +/- - O
Unique Custom Timing, 2650 x 1440 213.265 144.000 580.080 +/- O -
―Horizontal Frequency
The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in kHz.
―Vertical Frequency
Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called "vertical frequency" or "refresh rate" and is indicated in Hz.
―This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To
avoid this, it is recommended that you select the optimum resolution specified for your product.
41
Appendix
Chapter 13
Responsibility for the Pay Service (Cost to
Customers)
―When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician
in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
•If a service technician is requested to give instructions on how to use product or simply adjusts
options without disassembling product.
•If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
•If a product is reinstalled or devices are connected additionally after installing the purchased product
for the first time.
•If a product is reinstalled to move to a different spot or to move to a different house.
•If the customer requests instructions on how to use another company's product.
•If customer requests instructions on how to use the network or another company's programme.
•If customer requests software installation and setup for the product.
•If a service technician removes/cleans dusts or foreign materials inside of the product.
•If customer requests an installation additionally after purchasing a product through home-shopping
or online.
A Product damage caused by customer's fault
Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
•External impact or drop.
•Use of supplies or separately sold product unspecified by Samsung.
•Repair from a person besides an engineer of outsourcing service company or partner of Samsung
Electronics Co., Ltd.
•Remodeling or repairing the product by customer.
•Using it with incorrect voltage or non-authorised electrical connections.
•Not following the "cautions" in User Manual.
Others
•If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
•If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp,
Filter, Ribbon, etc.)
―If customer requests a service in case the product has no defect, service fee may be charged. So please read
User Manual first.