Table of Contents
- Safety
- Device setup
- PC software (Multiple Display Control)
- Home screen
- Menu
- Troubleshooting
- Appendix
Samsung PM32F-BC User Manual
Displayed below is the user manual for PM32F-BC by Samsung which is a product in the Video Wall Displays category. This manual has pages.
Related Manuals
The color and the appearance may differ depending on the product, and the specications are subject to change without prior notice to improve the performance.
Recommended hours of use per day for the PM32F-BC models is less than 16 hours. If the product is used for longer than 16 hours a day, the warranty may be void.
This product is a digital touch signage product. Because a touch sensor has been applied, wave patterns (moire phenomenon) may occur depending on the types of content being
played. (For example, if dot patterns are on the content being played.)
USER MANUAL
Table of contents
Table of contents
01. Safety
Electricity and safety 5
Installation 6
Operation 7
Storage 9
Cleaning 9
Precautions when handling the panel 9
02. Device setup
Installation 10
What’s Included 10
Parts 11
Reverse side 12
Connecting the touch overlay 14
Anti-theft lock 15
Remote control 16
Guided installation 18
Checkpoints 21
Cable Connection 21
Control Codes 23
PC connection 32
AV connection 35
LAN connection 37
Source selection 37
03. PC software (Multiple Display
Control)
Installation 38
Uninstallation 38
Using the RS232C cable 39
Using the ethernet cable 39
04. Home screen
Viewing content 41
When content is running 42
File formats compatible with Player 42
storage device 47
device 48
Device ID 48
Device ID Auto Set 48
PC Connection Cable 48
Video Wall 49
On Timer 50
Off Timer 51
Holiday Management 51
05. Menu
Network Settings (Wired) 62
Network Setting (Wireless) 64
WPS(PBC) 65
Anynet+ (HDMI-CEC) 71
Table of contents
06. Troubleshooting
Diagnosis 74
Screen Resolution 74
Checkpoints 75
Frequently asked questions 80
07. Appendix
General 81
Standard signal mode table 83
Not a product defect 85
A product damage caused by customer’s fault 85
Others 85
What is afterimage burn-in? 86
Recommended prevention practices 86
About this manual
Copyright
The contents of this manual are subject to change without notice to improve quality.
© 2015 Samsung Electronics
Samsung Electronics owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of
Samsung Electronics is prohibited.
Microsoft, Windows are registered trademarks of Microsoft Corporation.
VESA, DPM and DDC are registered trademarks of the Video Electronics Standards
Association.
Ownership of all other trademarks is attributed to their due owner.
Symbols
WARNING
A serious or fatal injury may result if instructions are not followed.
CAUTION
Injury or damage to property may result if instructions are not followed.
Note
Instructions marked by this symbol must be followed.
Safety
Safety
Safety precautions
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN
CAUTION: TO REDUCE THE RISK OF ELECTRI SHOCK, DO NOT REMOVE COVER (OR
BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING
TO QUALIFIED PERSONNEL.
This symbol indicates that high
voltage is present inside. It is
dangerous to make any kind of
contact with any internal part of
this product.
AC voltage: Rated voltage
marked with this symbol is AC
voltage.
This symbol indicates that this
product has included important
literature concerning operation
and maintenance.
DC voltage: Rated voltage
marked with this symbol is DC
voltage.
Class II product: This symbol
indicates that a safety
connection to electrical earth
(ground) is not required. If this
symbol is not present on a
product with a mains lead, the
product MUST have a reliable
connection to protective earth
(ground).
Caution. Consult instructions for
use: This symbol instructs the
user to consult the user manual
for further safety related
information.
Electricity and safety
WARNING
Do not use a damaged power cord or plug, or a loose power socket.
•
Do not use multiple products with a single power socket.
•
Do not touch the power plug with wet hands. Otherwise, an electric shock may result.
Insert the power plug all the way in so it is not loose.
•
Connect the power plug to a grounded power socket (type 1 insulated devices only).
•
Do not bend or pull the power cord with force. Be careful not to leave the power cord
under a heavy object.
•
Do not place the power cord or product near heat sources.
•
Clean any dust around the pins of the power plug or the power socket with a dry cloth.
•
CAUTION
Do not disconnect the power cord while the product is being used.
•
Only use the power cord provided with your product by Samsung. Do not use the
power cord with other products.
Safety
•
Keep the power socket where the power cord is connected unobstructed.
•
•
Hold the plug when disconnecting the power cord from the power socket.
•
Installation
WARNING
Do not place candles, insect repellants or cigarettes on top of the product. Do not
install the product near heat sources.
•
Have a technician install the wall-mount hanger.
•
•
Do not install the product in poorly ventilated spaces such as a bookcase or closet.
•
Install the product at least 4 inches(10 cm) away from the wall to allow ventilation.
•
Keep the plastic packaging out of the reach of children.
•
Bend and keep part of the outdoor TV antenna cable hanging downwards (the part
inside the room) to prevent rainwater from entering the product.
•
When using an outdoor antenna, be sure to install the antenna away from nearby
power lines to prevent the antenna from collapsing onto them in strong winds.
•
Do not install the product on an unstable or vibrating surface (insecure shelf, sloped
surface, etc.)
•
•
drips, etc.), oil, or smoke.
•
•
Do not install the product within the reach of young children.
•
•
Edible oil, such as soybean oil, can damage or deform the product. Do not install the
product in a kitchen or near a kitchen counter.
CAUTION
Do not drop the product while moving.
•
Do not set down the product on its front.
•
When installing the product on a cabinet or shelf, make sure that the bottom edge of
the front of the product is not protruding.
•
•
Safety
Set down the product gently.
•
may seriously affect its performance.
•
Operation
WARNING
There is a high voltage inside the product. Never disassemble, repair or modify the
product yourself.
•
•
Before moving the product, turn off the power switch and disconnect the power cable
and all other connected cables.
•
If the product generates abnormal sounds, a burning smell or smoke, disconnect the
power cord immediately and contact Samsung Customer Service Center.
•
Do not let children hang from the product or climb on top of it.
•
If the product is dropped or the outer case is damaged, turn off the power switch and
disconnect the power cord. Then contact Samsung Customer Service Center.
•
Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the
product.
•
During a lightning or thunderstorm, power off the product and remove the power
cable.
•
Do not drop objects on the product or apply impact.
•
Do not move the product by pulling the power cord or any cable.
•
If a gas leakage is found, do not touch the product or power plug. Also, ventilate the
area immediately.
•
Do not lift or move the product by pulling the power cord or any cable.
•
•
Ensure the vents are not blocked by tablecloths or curtains.
•
Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn
easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).
•
•
Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on
top of the product.
Safety
•
•
CAUTION
•
Disconnect the power cord from the power socket if you do not plan on using the
•
Use the product at the recommended resolution and frequency.
•
Do not hold the product upside-down or move it by holding the stand.
•
eyesight.
•
Rest your eyes for more than 5 minutes for every 1 hour of product use.
•
of time as it will become hot.
Store small accessories out of the reach of children.
•
•
Do not place heavy objects on the product.
•
When using headphones or earphones, do not turn the volume too high.
•
Be careful that children do not place the battery in their mouths when removed from
the remote control. Place the battery in a location that children or infants cannot
reach.
•
When replacing the battery, insert it with the right polarity (+, -).
•
used battery at the same time.
•
The batteries (and rechargeable batteries) are not ordinary refuse and must be
returned for recycling purposes. The customer is responsible for returning the used or
rechargeable batteries for recycling.
•
Safety
Storage
create white-colored stains on the product.
Contact Customer Service Center if the inside of the product needs cleaning
(service fee will be charged).
Cleaning
Take the following steps when cleaning.
1 Power off the product and computer.
2 Disconnect the power cord from the product.
‒
3 Wipe the product with a clean, soft and dry cloth.
‒
‒
4
product.
5
6 Power on the product and computer.
We recommend wearing clean gloves when touching the front panel instead of
bear hands.
Precautions when handling the panel
damaged.
Lay the product down to handle it (the packaging can be used).
Ensure you use the handles on the back when moving the product.
Do not hold or grasp any area of the product within 0.6 inch(15 mm) from the front.
10
Device setup
Device setup
Installation
What’s Included
•
•
•
•
•
Use the provided Ring-type holder (HOLDER-WALL RING, BN61-14912A) to install the PM32F-BC model on the wall.
+
+
-
-
Quick Setup Guide Warranty card (Not available in
some locations)
Regulatory guide Power cord
available in some locations)
USB Cable Remote control RS232C(IN) adapter
(PM32F-BC model only)
USB cover
11
Device setup
Parts
The color and shape of parts may differ from what is shown.
Speaker
Power
Panel key
Press and hold for three seconds.
Press the panel key. A popup menu appears.
Make sure is selected and then, press and hold
the panel key until the display turns off.
Select source Press the panel key. A popup menu appears.
Press the panel key again to select Source. Then, press
and hold the panel key to cycle through the desired
source.
•
Remote sensor
2 m 50°
Remote sensor
Press a button on the remote control pointing at the remote sensor on the product to
perform the corresponding function.
•
Use the remote control within 6.5 ft (2 m) from the sensor on the product at an angle
of 50° from the left and right.
The product’s screen also works as a remote sensor.
When pointing the remote control at the screen, make sure:
•
•
WARNING
Store used batteries out of reach of children and recycle.
Device setup
•
•
Do not pull on the spacer logo using force. The logo may tear or break off.
Reverse side
•
DVI/PC/
MAGICINFO IN
HDMI2
USB1
(1.0A)
RS232C
OUT
RS232C
IN
USB2
(0.5A)
AUDIO
IN
HDMI1
AUDIO
OUT
RJ45DP IN DAISY CHAIN
TOUCH OUT
SCREEN
TOUCH OUT
PC
ANT IN
Device setup
DVI/PC/
MAGICINFO IN
HDMI2
USB1
(1.0A)
RS232C
OUT
RS232C
IN
USB2
(0.5A)
AUDIO
IN
HDMI1
AUDIO
OUT
RJ45DP IN DAISY CHAIN
TOUCH OUT
SCREEN
TOUCH OUT
PC
ANT IN
Port Description
TOUCH OUT SCREEN Connect to a USB port on the product to use the touch
function.
TOUCH OUT PC Connect to a PC to use the touch function.
Connect to a USB memory device.
Connects to MDC using an RS232C adapter.
AUDIO IN Receives sound from a source device via an audio cable.
AUDIO OUT Outputs sound to an audio device via an audio cable.
Connects to a source device using an HDMI cable.
IN
DVI IN: Connects to a source device using a DVI cable or
HDMI-DVI cable.
PC IN: Use the (dedicated) D-SUB - DVI cable (or D-SUB
cable with D-SUB to DVI adapter) when connecting a PC.
MAGICINFO IN: Use the (dedicated) DP-DVI cable when
Connects to a source device using a DP cable.
Connects to another product using a daisy chain (DP port)
cable.
Connect to an antenna cable.
Connects to MDC using a LAN cable. (10/100 Mbps)
Device setup
Connecting the touch overlay
The Touch function can only be used in MagicInfo S, Web Browser and other
applications that support the function. You cannot use the Touch function on the
menu.
Connect the USB cable between TOUCH OUT SCREEN and USB1 or USB2 port on the
product.
USB1, USB2
TOUCH OUT SCREEN
1 Connect the USB cable between TOUCH OUT SCREEN and USB1 or USB2 port on the
product.
2 Connect another USB cable between TOUCH OUT PC and USB port on the PC or
USB1, USB2
TOUCH OUT SCREEN
1
TOUCH OUT PC
2
Device setup
Anti-theft lock
An anti-theft lock allows you to use the product securely even in public places.
The locking device shape and locking method depend on the manufacturer. Refer to
the user manual provided with your anti-theft locking device for details.
The following images are for reference only. Real-life situations may differ from
what is shown in the images.
1
2 Put one end of the cable through the loop on the other end.
3 Insert the locking device into the anti-theft lock slot at the back of the product.
4 Lock the locking device.
•
•
Device setup
Remote control
•
•
Remote control button functions may differ for different products.
HOME
MENU
POWER
OFF
VOL CH
MagicInfo
Player I
.QZ
1
ABC
2
DEF
3
GHI
4
JKL
5
MNO
6
SYMBOL
0
PRS
7
TUV
8
WXY
9
MUTE
DEL-/--
SOURCE
CH LIST
Power off the product.
Number buttons
Enter the password in the OSD menu.
Mute the sound.
Unmuting the sound: Press MUTE again or press the volume
control( + VOL - ) button.
Use this hotkey to directly access .
Module) is connected.
Home launch button.
Power on the product.
Adjust the volume.
Change the input source.
Display or hide the onscreen display menu, or return to the
previous menu.
launch button.
Change the channel in TV mode.
Press to select additional channels (digital) being
channel “54-3”, press “54”, then press “-” and “3”
Device setup
TOOLS INFO
SET
UNSET
LOCK
PC
A
DVI
B
HDMI
C
DP
D
EXITRETURN
IR control
Display information about the current input source.
Move to the upper, lower, left or right menu, or adjust an
option’s setting.
Manually select a connected input source from , DVI,
or .
Used in Anynet+ mode and multimedia mode.
Quickly select frequently used functions.
Return to the previous menu.
It sets safe lock function.
If multiple products are connected through the Video Wall
feature, press the SET button and enter a product ID using
the number buttons. Control the product using the remote
control.
Cancel a value that has been set using the SET button and
control all connected products using the remote control.
Device setup
Guided installation
WARNING
accordance with the installation instructions.
•
•
•
CAUTION
Ventilation
Installation on a perpendicular wall
A
B
A Minimum 1.6 inches (40 mm)
B Ambient temperature: Under 95 °F (35 °C)
When installing the product on a perpendicular wall, allow at least 40 mm of space
between the product and wall surface for ventilation and ensure that the ambient
temperature is kept below 95 °F (35 °C).
Installation on an indented wall
Contact Samsung Customer Service Center for further details.
Device setup
B
D
D
C
A
B
C
E
A Minimum 1.6 inches (40 mm)
B Minimum 2.8 inches (70 mm)
C Minimum 2 inches (50 mm)
D Minimum 2 inches (50 mm)
E Ambient temperature: Under 95 °F (35 °C)
above between the product and wall for ventilation and ensure that the ambient
temperature is kept below 95 °F (35 °C).
Wall mount installation
1
To install a wall mount from another manufacturer, use the 1.
Installing the wall mount
•
•
•
WARNING
•
Device setup
wall mount to surfaces other than plaster board, please contact your nearest dealer
for additional information.
WARNING
If you install the product on a slanted wall, it may fall and result in severe personal
injury.
A
B
•
•
•
Model name VESA screw hole specs (A * B) in
inches (mm)
Standard screw Quantity
7.9 inches * 7.9 inches
(200.0 mm * 200.0 mm)
M8 4
15.8 inches * 15.8 inches
(400.0 mm * 400.0 mm)
WARNING
•
•
CAUTION
•
•
•
Device setup
External connection
Checkpoints
•
•
•
The appearance may differ depending on the product.
WARNING
Do not connect the power cable until all connections are completed.
Connecting the power cable during connection may damage the product.
Cable Connection
Interface RS232C (9 pins)
9600 bps
Data bits 8 bit
None
Stop bit 1 bit
None
15 m (only shielded type)
1 2 3 4 5
6 7 8 9
5 4 3 2 1
9 8 7 6
<Male type> <Female type>
Pin Signal
1Detect data carrier
Received data
Transmitted data
Prepare data terminal
Signal ground
Prepare data set
Send request
Clear to send
Ring indicator
Device setup
•
5
16
9
-P2-
1
2
3
-P1-
-P1- -P1- -P2- -P2-
type
3 — 1 STEREO
2 — 2 PLUG
Gnd 5 — 3 GND (3.5ø)
12345678
Pin No Standard Colour Signal
1White and orange TX+
Orange TX-
White and green RX+
Pin No Standard Colour Signal
Blue NC
White and blue NC
Green RX-
White and brown NC
Brown NC
•
RJ45 RJ45
P2P1
P2 P1
HUB
Signal P1 P2 Signal
TX+ 11TX+
22TX-
RX+ 33RX+
66RX-
Device setup
RJ45 RJ45
P1 P2
Signal P1 P2 Signal
TX+ 13RX+
26RX-
RX+ 31TX+
62TX-
•
RS232C IN RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT
Monitor 1 Monitor 2 Monitor 3 Monitor 4
PC
RJ45 RJ45 RJ45
PC
Monitor 1 Monitor 2
RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUTRJ45
RJ45
PC
Monitor 1 Monitor 2 Monitor 3 Monitor 4
Control Codes
Header Command ID Data length Checksum
Command type 0
Device setup
Header Command ID Data
length
Data Checksum
Command type 1Value
No. Command type Command Value range
1Power control 0~1
Volume control 0~100
Input source control -
Screen mode control -
Screen size control 0~255
PIP on/off control 0~1
Auto adjustment control (PC and
BNC only)
0
Video wall mode control 0~1
Safety Lock 0~1
10 Video Wall On 0~1
11 Video Wall User Control -
•
Header Command ID Data
length
Data 1 Checksum
1"Power"
Header Command ID Data
length
Data 1 12
1 1
•
•
Header Command ID Data length Checksum
0
Header Command ID Data
length
Data Checksum
1“Power”
“Power”: Power code to be set on a product.
•
•
Device setup
Ack
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘A’ "Power"
“Power”: Power code to be set on a product.
Nak
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘N’ “ERR”
“ERR” : A code showing what error has occurred.
Volume control
•
Header Command ID Data length Checksum
0
Header Command ID Data
length
Data Checksum
1“Volume”
“Volume”: Volume value code to be set on a product. (0-100)
Ack
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘A’ “Volume”
“Volume”: Volume value code to be set on a product. (0-100)
Nak
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘N’ “ERR”
“ERR” : A code showing what error has occurred.
Input source control
•
Header Command ID Data length Checksum
0
Device setup
Header Command ID Data
length
Data Checksum
1“Input Source”
“Input Source”: An input source code to be set on a product.
PC
DVI
Input source
Component
MagicInfo
DVI_video
RF(TV)
DTV
HDMI1
HDMI1_PC
HDMI2
HDMI2_PC
DisplayPort
DVI_video, HDMI1_PC and HDMI2_PC cannot be used with the “Set” command. They
only respond to “Get” commands.
•
•
Ack
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘A’ “Input
Source”
“Input Source”: An input source code to be set on a product.
Nak
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘N’ “ERR”
“ERR” : A code showing what error has occurred.
Screen mode control
•
• Video Wall
•
Header Command ID Data length Checksum
0
Header Command ID Data
length
Data Checksum
1“Screen Mode”
“Screen Mode”: A code that sets the product status
Device setup
16 : 9
Zoom
Wide Zoom
4 : 3
Ack
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘A’ “Screen
Mode”
“Screen Mode”: A code that sets the product status
Nak
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘N’ “ERR”
“ERR” : A code showing what error has occurred.
Screen size control
•
Header Command ID Data length Checksum
0
Ack
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘A’ “Screen
Size”
“Screen Size”: product screen size (range: 0 – 255, unit: inch)
Nak
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘N’ “ERR”
“ERR” : A code showing what error has occurred.
•
•
• Video Wall is set to On
•
Header Command ID Data length Checksum
0
Device setup
Header Command ID Data
length
Data Checksum
1“PIP”
“PIP”: A code used to turn the PIP mode of a product on or off
•
•
Ack
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘A’ “PIP”
“PIP”: A code used to turn the PIP mode of a product on or off
Nak
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘N’ “ERR”
“ERR” : A code showing what error has occurred.
•
• None
Header Command ID Data
length
Data Checksum
1“Auto
Adjustment”
Ack
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘A’ “Auto
Adjustment”
Nak
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘N’ “ERR”
“ERR” : A code showing what error has occurred.
• Video Wall
• Video Wall
Header Command ID Data length Checksum
0
Device setup
Header Command ID Data
length
Data Checksum
1“Video Wall
Mode”
“Video Wall Mode”: A code used to activate Video Wall mode on a product
•
• Natural
Ack
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘A’ “Video Wall
Mode”
“Video Wall Mode”: A code used to activate Video Wall mode on a product
Nak
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘N’ “ERR”
“ERR” : A code showing what error has occurred.
Safety Lock
• Safety Lock
•
Header Command ID Data length Checksum
0
Header Command ID Data
length
Data Checksum
1“Safety Lock”
“Safety Lock”: Safety lock code to be set on a product
•
•
Ack
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘A’ “Safety Lock”
“Safety Lock”: Safety lock code to be set on a product
Nak
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘N’ “ERR”
“ERR” : A code showing what error has occurred.
Device setup
Video Wall On
• Video Wall
Header Command ID Data length Checksum
0
Set Video Wall On/Off
Header Command ID Data
length
Data Checksum
1V.Wall_On
V.Wall_On: Video Wall code to be assigned to the product
•
•
Ack
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘A’ V.Wall_On
V.Wall_On : Same as above
Nak
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘N’ “ERR”
“ERR” : A code showing what error has occurred.
•
Header Command ID Data length Checksum
0
Set Video Wall
Header Command ID Data
length
Val1 Val2 Checksum
2Wall_Div Wall_SNo
Wall_Div: Video Wall Divider code assigned to the product
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Off
1
N/A
N/A N/A N/A
N/A N/A N/A N/A
10 N/A N/A N/A N/A N/A
11 N/A N/A N/A N/A N/A N/A
Device setup
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A
•
Set Number Data
1
...
100
Ack
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Val2 Checksum
3‘A’ Wall_
Div
Wall_
SNo
Nak
Header Command ID Data
length
Ack /
Nak
r-CMD Val1 Checksum
3‘N’ “ERR”
“ERR” : A code showing what error has occurred.
Device setup
PC connection
•
•
•
The appearance may differ depending on the product.
DVI / PC / MAGICINFO IN
AUDIO IN
You can use the DVI port on the product as an HDMI port by using a DVI-HDMI adapter.
HDMI
DVI / PC / MAGICINFO IN
The appearance may differ depending on the product.
DVI / PC / MAGICINFO IN
AUDIO IN
Device setup
You can use the DVI port on the product as a D-SUB port by using a D-SUB-DVI
adapter.
DVI / PC / MAGICINFO IN
The appearance may differ depending on the product.
After connecting a computer to the product with an HDMI-DVI cable, make sure
computer.
• Sound to
• Text
• System to Off
HDMI1, HDMI2
AUDIO IN
Device setup
The appearance may differ depending on the product.
HDMI1, HDMI2
The appearance may differ depending on the product.
DP IN
•
to Off
•
•
Device setup
AV connection
•
•
‒
‒Press the SOURCE
The appearance may differ depending on the product.
•
•
‒Sound to
‒Videos/Images
‒System to On
•
HDMI1, HDMI2
AUDIO IN
DVI / PC / MAGICINFO IN
HDMI
Device setup
The appearance may differ depending on the product.
•
•
‒
•
•
•
•
HDMI1, HDMI2
Audio system connection
•
•
AUDIO OUT
Device setup
LAN connection
•
•
Use Cat7(*STP Type) cable for the connection.
•
RJ45
Source selection
Source
SOURCE Source
Source allows you to select a variety of sources and change source device names.
You can display the screen of a source device connected to the product. Select a
source from source list to display the screen of the selected source.
• SOURCE
•
Edit
SOURCE Source Edit
•
DVI
•
TVURL Launcher
Information
INFO
PC software (Multiple Display Control)
Multiple display control “MDC” is an application that allows you to easily control
multiple display devices simultaneously using a PC.
For details on how to use the MDC programme, refer to Help after installing the
programme. The MDC programme is available on the website.
Installation/uninstallation
Installation
•
1 Click the installation programme.
2 OK”.
3 When the “” screen appears,
click “Next”.
4 In the “License Agreement” window displayed, select “I accept the terms in the
license agreement” and click “Next”.
5 In the displayed “
and click “Next”.
6 In the displayed “” window, select the directory path you want to
install the programme in and click “Next”.
‒
7 In the displayed “” window, check the directory path to
install the programme in and click “Install”.
8 Installation progress will be displayed.
9 Click “” in the displayed “” window.
‒
10
‒
‒
Uninstallation
1 Go to .
2 Under , click Uninstall a program.
3 Select from the list.
4 Click .
Path and name of the menu may differ depending on the operating system.
Connection
Using the RS232C cable
The appearance may differ depending on the product.
An RS232C serial cable must be connected to the serial ports on the PC and monitor.
RS232C IN RS232C OUT
RS232C IN
RS232C IN
RS232C OUT
Monitor 1
Monitor 2
Computer
Using the ethernet cable
Enter the IP for the primary display device and connect the device to the PC. Display
devices can be connected to each other using a LAN cable.
The appearance may differ depending on the product.
Multiple products can be connected using the RJ45 port on the product and the LAN
ports on the HUB.
RJ45
Monitor 1
Monitor 2
Computer
HUB
The appearance may differ depending on the product.
Multiple products can be connected using the RS232C IN / OUT port on the product.
RS232C OUTRJ45
RS232C IN
RS232C OUT
RS232C IN
Monitor 1
Monitor 2
Computer
Home screen
Home screen
Player
HOME
• to in System
•
Used
199.33 MB
Available
4.26 GB(95%)
Network File
My Templates
Network Channel
No Channel.
Player
Internal Memory Filter By: All Options
1
2
3
4
5 6
No. Description
1
No. Description
•
INFO
1 Select from the screen. The
message appears if no channel has been registered in Network
.
2 . will run.
Play content stored on the server.
Play a template stored in the internal memory.
Select a content type as criterion to search for a desired content list.
Set different options for .
Viewing content
1
appear.
2
with Player” section.)
Home screen
When content is running
You can use buttons on your remote control to play, pause, or skip between content on
the playlist.
Button Function
TOOLS Brings up the menu bar.
INFO Displays the information of the content.
/ / Plays or pauses slide show or video content.
Stops displaying content and goes to the Player screen.
Rewinds the video content.
Fast forwards the video content.
Available menu
Press the TOOLS
settings.
Menu Description
View a list of content items currently playing.
Customises the screen settings for the content currently
playing.
Customises the audio settings for the content currently
playing.
Repeat Set the repeat mode.
Menu Description
Set the background music to be played when content is
running.
Reset Reset the background music.
Pause the background music.
Play the previous background music on the list.
Next
Reset, , , Next only appear when the background music is set.
File formats compatible with Player
•
•
•
•
•
‒
•
• Video
•
• For
•
Sound output restrictions
•
Home screen
•
‒
‒
TOOLS
‒
Restrictions
• Internal
• Video
• For
•
Sound output restrictions
•
•
Home screen
File extension Container Video Codec Resolution Frame rate (fps) Bit rate (Mbps) Audio Codec
AVI
MKV
ASF
MP4
3GP
MOV
FLV
VRO
VOB
PS
TS
SVAF
H.264 BP/MP/HP
40 AC3
LPCM
ADPCM(IMA, MS)
AAC
HE-AAC
WMA
DD+
MPEG(MP3)
HEVC (H.265 - Main,
60 80
Motion JPEG 30 80
MVC 60 20
MPEG4 SP/ASP
Window Media Video
v9 (VC1)
MPEG2
MPEG1
Microsoft MPEG-4 v1,
v2, v3
30 20
Window Media Video
v7(WMV1),v8(WMV2)
H 263 Sorrenson
VP6
WebM VP8 90 20 Vorbis
VP9
20
RMVB RV8/9/10 (RV30/40) 60 20 RealAudio 6
Home screen
Video
•
•
•
•
•
•
•
•
‒
‒
•
•
•
•
‒
‒
‒
‒
Audio
•
•
•
•
•
Image
•
‒
•
•
• SpiralLinear
StairsWipeRandom
•
‒
‒
Home screen
•
‒
‒
‒
‒
‒
∙
‒
∙
‒
‒
‒
‒
‒
∙
‒
•
‒
•
‒
‒
‒
‒
‒
WORD
•
‒
‒
•
‒
‒
‒
‒
∙
‒
‒
∙
‒
‒
‒
‒
∙
‒
• Template
•
•
‒
Home screen
Schedule
HOME Schedule
You can check the schedule imported from a selected storage device.
Schedule
Network
Connected
Information
Location:
Internal Memory
Date:
06-07-2016 ~
12-31-2999
Repeat:
Daily
Time:
All Day
All Day All Day All Day All Day All Day
AM
PM
AM
Sun Mon Tue Wed Thu Fri Sat
1
2
3
No. Description
1Select the saved location of the schedule.
View weekly schedule of content playback.
Select to view detailed information of each event.
View a thumbnail image and brief information of the content.
URL Launcher
HOME URL Launcher
The displayed image may differ depending on the model.
For details on how to use the URL Launcher feature, contact the dealer the product
was purchased from.
• URL Launcher to URL Launcher in System
URL Launcher Setting
HOME URL Launcher Setting
URL Launcher SettingTimeout
Settings, and set .
• Install Web App
•
• Uninstall
• Timeout Settings
•
Clone Product
HOME
This option is useful when assigning the same settings to several products.
When a duplicate le is not found on the external storage
device
1 function.
Home screen
2 The
settings to the external storage device? message appears.
3 Select Export
When a duplicate le is found on the external storage device
1 function.
2 The message appears.
3 Select or .
‒
‒
ID Settings
HOME ID Settings
Assign an ID to a set.
Device ID
Enter the ID number of the product connected to the input cable for input signal
reception. (Range: 0~224)
•
•
Device ID Auto Set
This feature automatically allots an ID number to a device connected via an RS232C
cable.
device.
PC Connection Cable
Select a method to connect to MDC to receive the MDC signal.
•
•
Home screen
Video Wall
HOME Video Wall
Assign an ID to a set.
Customise the layout of multiple displays that are connected to form a video wall.
In addition, display part of a whole picture or repeat the same picture on each of the
connected multiple displays.
To display multiple images, refer to MDC Help or the MagicInfo user manual. Some
models may not support the MagicInfo function.
Video Wall
You can activate or deactivate Video Wall.
To organize a video wall, select On.
Horizontal x Vertical
or horizontal display devices can be set within the range 1 and 15.
The Horizontal x Vertical option is only enabled when Video Wall is set to On.
feature.
Selecting
assigned to the products that form the video wall.
To rearrange products, use the direction buttons on the remote control to move a
product to another desired number. Press the button.
• All Displays
•
Loopout is also 16.
• The Video Wall is set to On
• Horizontal x Vertical
Select how to display images on the video wall display.
•
• Natural
The option is only enabled when Video Wall is set to On.
Network Status
HOME Network Status
Check the current network and Internet connection.
Home screen
Picture Mode
HOME
Select a picture mode () suitable for the environment where the product
will be used.
Video/Image mode improves the picture quality of the video device. Text mode
improves the picture quality of the computer.
•
‒Video/Image or Text
•
‒Video/Image or Text
•
‒Video/Image or Text
• Video Wall
‒Video/Image or Text
•
‒
‒
On/Off Timer
HOME On/Off Timer
You must set before you can use this feature.
On Timer
Set On Timer so that your product turns on automatically at a time and on a day of
your choosing.
Set the on timer by making a selection from one of the seven options. Ensure you set
On Timer 1 ~ )
• SetupOffOnceEveryday or
On Timer
‒
• Time
• Volume
• Source
•
• Antenna or Air
•
•
Home screen
• Slide Show
•
• On Timer
• The On Timer
Off Timer
Set the off timer (Off Timer) by making a selection from one of the seven options. (Off
Timer 1 ~ )
• SetupOffOnceEveryday or
Off Timer
‒
• Time
Holiday Management
• Add Holiday
Save
‒Start Date
‒End Date
‒Delete
‒Edit
• Set Applied TimerOn TimerOff Timer
‒Press to select the On TimerOff Timer
‒On TimerOff Timer
Ticker
HOME Ticker
• OffOn
•
• TimeStart TimeEnd Time
•
•
• ScrollDirectionSpeed
•
Menu
Screen adjustment
2nd 3rd Description
/ /
/ Video Wall
/
Select a picture mode () suitable for the environment where the product will be used.
Video/Image mode improves the picture quality of the video device. Text mode improves the picture quality of the
computer.
•
Expert
‒
‒
/ /
/ Sharpness /
/
Your product has several options for adjusting picture quality.
• Sharpness or
•
•
Adjust the color temperature (Red / Green / Blue). (Range: 2800K–16000K)
• is set to Off
• is set to
Controls the white balance in 2 point interval by adjusting the red, green, and blue brightness.
Controls the white balance in 10 point interval by adjusting the red, green, and blue brightness.
•
• is set to Video/Image
2nd 3rd Description
Adjust the primary color intensity.
• is set to
Select whether to apply the brightness, color and gamma settings customized using the color calibration
programme to the Information and Advertisement modes.
•
• is set to
Advanced Settings Adjust the screen contrast.
Select the black level to adjust the screen depth.
Emphasize pink .
Fine-tune the saturation and tint of the red, green, and blue color channels.
Adjusts the range and variety of colors (the color space) available to create images.
• RedReset to
Enable to optimize picture quality for HDMI UHD connections. Available for , and .
•
•
Reduces power consumption by reducing screen brightness when the picture on the screen is in motion.
• is set to Video/Image
Select a color tone that best suits your viewing needs.
• is set to
•
If the broadcast signal received by your product is weak, you can activate the feature to reduce
any static and ghosting that may appear on the screen.
•
•
2nd 3rd Description
Reduce diagonal noise in picture caused by the crosstalk of signals.
Selects the black level on the screen to adjust the screen depth.
This mode is suitable to view movies.
optimum quality.
• TV
Automatically adjust the backlight to provide the best possible screen contrast under the current conditions.
Different screen adjustment options are displayed depending on the current input source.
CAUTION
The borders displayed on the left and right, or top and bottom of the screen may cause image retention (screen
burn) which is not covered by the warranty.
When selected, the full programme image will be displayed. No part of the image will be cut off.
Adjusts the picture zoom and position. must be set to for the option to be available.
• is set to Video/ImageDVI
• Reset in the
Auto Adjustment
Removes or reduces picture noise.
If the noise is not removed by Fine-tuning alone, use the Coarse function to adjust the frequency as best as possible
() and Fine-tune again. After the noise has been reduced, re-adjust the picture so that it is aligned with the
center of screen.
Press the or button to adjust the vertical position. Press the or button to adjust the horizontal position.
2nd 3rd Description
Image Reset Resets the image to the default settings.
Selecting switches off the screen. The volume is not disabled.
To switch the screen on, press any button other than the volume button.
Resets your current picture mode to its default settings.
OnScreen display adjustment
2nd 3rd Description
/ Source / Antenna /
/ Size / /
Sound Source
PIP sub-picture screen.
•
•
Main picture Sub picture
TV / / / DVI /
/ / / DVI TV
• is set to
•
Display Orientation Set the menu screen orientation.
Aspect Ratio Set the rotated screen to be either full screen or original.
• is set to
prevent the formation of burnt in ghost images on the screen.
2nd 3rd Description
To reduce the possibility of screen burn, this unit is equipped with screen burn prevention
technology.
moves the picture slightly on the screen.
•
‒
‒
• Timer
‒
‒The
• Immediate display
‒
Source Info Select whether to display the source OSD when the input source changes.
Select whether to display the no-signal OSD when no signal is detected.
Select whether to display the MDC OSD when the product is controlled by the MDC.
Select to display the status when downloading content from a server or other device.
Language Set the menu language.
•
Reset OnScreen
Display
This option returns the current settings under OnScreen Display to the default factory settings.
Sound adjustment
2nd 3rd Description
You can select a sound mode to suit your personal preferences.
• Sound Output is set to External
Adjust speaker volume levels for sound balance optimization.
• Sound Output is set to External
Equaliser Adjust the equaliser to customise the volume and pitch, and enhance the richness of the sound output.
• Sound Output is set to ExternalEqualiser
Select the sound source whether to hear from or .
Select sound output to listen to during a video call.
Sound Output
echo caused by the difference in decoding speed between the products speakers and the speakers attached to your
audio receiver. If this occurs, set the product to External.
• Sound Output to External
Sound Output is set to Internal
•
Auto Volume Automatically adjusts the volume level when you change video sources or content so the level remains the same.
• Auto Volume to Off
Auto Volume is set to Normal or Night
• Sound Output is set to ExternalAuto Volume
Reset Sound Reset all sound settings to the factory defaults.
Broadcasting adjustment
2nd 3rd Description
This feature automatically searches and saves all received channels.
Follow the onscreen instruction to auto program.
Register or delete channels. Add favorite channels or rename analog channels.
Select a desired channel from to view the channel instantly.
•
You can customise the programs you wish to block, based on their ratings.
Expert Settings
Network
2nd 3rd Description
Network Status You can check the current network and Internet status.
Open Network
Settings
home network and feature updates.
Server Network
Settings
To run connect to a network.
• SSL
•
• Support
Resources
Select the appropriate depending on the environment where you are using the product.
Server Access Allow or deny access from MagicInfo server.
Specify the FTP operating mode.
2nd 3rd Description
Set to connect the product to wireless mobile devices. Using this function, you can connect wireless mobile devices
with your product directly without a router.
•
To connect your mobile device with your product using Wi-Fi Direct, follow these steps:
1 Go to screen. The product starts to search devices.
2 Turn on the function on your device. Select the desired Wi-Fi device.
‒
‒
• Disconnected
View and manage connected devices.
Device Name Select or enter a device name.
This name can be shown on network remote controls over the network.
Network Settings (Wired)
There are three ways to attach your product to your LAN using cable.
•
RJ45
VDSL)
LAN
Modem port
on the wall
LAN cable
Modem cable
•
RJ45
(ADSL/VDSL)
Modem port
on the wall
LAN
LAN cableLAN cableModem cable
IP sharer (having
DHCP server)
•
RJ45
LAN port
on the wall
LAN cable
LAN
If you have a Dynamic Network, you should use an ADSL modem or router that
support DHCP automatically provide the IP address, subnet mask, gateway, and DNS
values your product needs to access the Internet so you do not have to enter them
manually. Most home networks are Dynamic Networks.
Some networks require a Static IP address. If your network requires a Static IP address,
you must enter the IP address, subnet mask, gateway, and DNS values manually on
your product Cable Setup Screen when you set up the network connection. To get
the IP address, subnet mask, gateway, and DNS values, contact your Internet Service
Provider (ISP).
If you have a Windows computer, you can also get these values through your
computer.
•
•
Connect to the network using a LAN cable.
How to set up automatically
1 Press the MENU button on the remote control.
2 Select Network - Open Network Settings.
3 Select Wired.
‒
4 OK.
•
•
If this is the case, ask the network administrator for the IP address, subnet mask,
gateway and DNS server address. Enter these values manually.
To view the Network connection values on most Windows computers, follow these
steps.
1 Right click the Network icon on the bottom right of the screen.
2 In the pop-up menu that appears, click Status.
3 On the dialog that appears, click the Support tab.
4 On the Support Tab, click the Details button. The Network connection values are
displayed.
How to set up manually
1 Press the MENU button on the remote control.
2 Select Network - Open Network Settings.
3 Select Wired.
‒
4 Select Stop
5 Select . The screen appears.
6 Select and set it to .
‒ to Enter
7 Enter the network connection values.
‒DNS Server
8 When done, select OK at the bottom of the page, and then press . The network
9 OK.
Network Setting (Wireless)
Wireless IP sharer
(router having DHCP
server)
LAN port on the
wall
LAN cable
Samsung recommends using IEEE 802.11n. When you play video over a network
connection, the video may not play smoothly.
•
•
•
•
Most wireless networks have an optional security system that requires devices
that access the network to transmit an encrypted security code called an Access or
Security Key. The Security Key is based on a Pass Phrase, typically a word or a series
security for your wireless network. If you use this method of setting up the network
connection, and have a Security Key for your wireless network, you will have to enter
the Pass Phrase during the the automatic or manual setup process.
How to set up automatically
1 Press the MENU button on the remote control.
2 Select Network - Open Network Settings.
3 Select Wireless.
‒
4 In the list of networks, press the or button to select a network, and then press
.
‒Refresh
‒StopAdd
Network
5 If the Enter password screen appears, go to step . If you select a wireless router
that does not have security, go to step .
6 If the router has security, enter the password. (Security key or PIN).
7 When done, use the button to move the cursor to Done, and then press . The
8 OK.
If this is the case, ask the network administrator for the IP address, subnet mask,
gateway and DNS server address. Enter these values manually.
To view the Network connection values on most Windows computers, follow these
steps.
1 Right click the Network icon on the bottom right of the screen.
2 In the pop-up menu that appears, click Status.
3 On the dialog that appears, click the Support tab.
4 On the Support Tab, click the Details button. The Network connection values are
displayed.
How to set up manually
1 Press the MENU button on the remote control.
2 Select Network - Open Network Settings.
3 Select Wireless.
‒
4 Select Stop
5 Select Add Network.
6 Enter the SSID of the network and select Done.
7 Select the Security type and select OK. If you select Open, move to step 10.
8 If the router has security, enter the password. (Security key or PIN)
9 When done, use the button to move the cursor to Done, and then press . The
10 OK.
WPS(PBC)
If your router has a WPS(PBC) button, follow these steps.
1 Press the MENU button on the remote control.
2 Select Network - Open Network Settings.
3 Select Wireless.
‒
4 Select Stop
5 Select and press .
6 Press the button on your router within 2 minutes. Your product
automatically acquires all the network setting values it needs and connects to your
network.
7 The network connection screen appears, and network setup is done.
System
2nd 3rd Description
Accessibility Video Description Hear a verbal description of what is happening on the screen. this function is only available with broadcasts that
provide this service.
Turn
Set the background and font to high-contrast colors in Menu. Menu transparencies become opaque when the option
is selected.
Enlarge Enlarge the size of the menu.
Start Setup Restore your TV to its original settings and perform initial Setup again.
•
Time
• Press the INFO
Select . Select Date or Time, and then press .
Use the number buttons to enter numbers or press the up and down arrow buttons. Use the and buttons to
when done.
Set up the server URL and time zone to use the network time.
DST Switches the DST (Daylight Saving Time) function on or off.
Sleep Timer Automatically shuts off the product after a preset period of time.
• Sleep TimerOff
When connecting multiple products, adjust the power-on time for each product to prevent power overload (within
the range 0–50 seconds).
2nd 3rd Description
Auto Source Switching Turning on the display when Auto Source Switching is On, the display automatically searches for the active input
sources.
Auto Source Switching When Auto Source Switching is On, the display video source will automatically be searched for active video.
The selection will be activated, if the current video source is not recognized.
The Secondary Source selection will become active, if no primary video source is available.
If both the primary and secondary input sources are not recognized, the display will perform two searches for an
active source, each search checking the primary and then secondary source. If both searches fail, the display will
When the selection is set to All, the display will search all the video source inputs twice in sequence
Select whether to restore the selected primary input source when a primary input source is connected.
• The is set to All
Specify for the automatic input source.
Secondary Source Specify Secondary Source for the automatic input source.
Select the source device that is connected to the DVI input.
•
This feature automatically turns on the product as soon as it is plugged in. Pressing the power button is not needed.
The PC module can be turned on/off separately from the LFD.
• DVI
You can set the screen standby mode to be applied when an input signal is received.
• DVI
• Signal is weak or no signal
• is set to OffSignal is weak or no signalNo Signal
to On
2nd 3rd Description
Network Standby This feature keeps the network power on when the product turns off.
The power button (on the top left corner of the remote control) can be set to either turn on the power or turn on/off
the power.
Eco Solution Reduce the power consumption by adjusting the screen brightness.
Screen Lamp Schedule Adjust the panel brightness. A value closer to 100 makes the panel brighter.
Save power by turning the device off when no signal is received from any source.
•
•
The product will automatically turn off if you don’t press a button on the remote or touch a button on product front
panel within select hours to prevent overheating.
This function detects the internal temperature of the product. You can specify the temperature range that is
acceptable.
The default temperature is set to 171 °F (77 °C).
The recommended operating temperature for this product is 167 °F (75 °C) to 176 °F (80 °C) (based on an ambient
temperature of 104 °F (40 °C)).
•
Set up input devices to use with this product. You can check your device list and adjust the settings in this menu.
Keyboard Language Set the language of your keyboard.
Keyboard Type Keyboard type.
Input Language Shortcut Select shortcut keys for switching between input languages.
Select the appropriate mode depending on the environment where you are using the product.
The home screen may be different depending on the setting.
2nd 3rd Description
Choose any 4 digits for your PIN and enter it in . Reenter the same 4 digits in .
•
Security Safety Lock •
LOCK button on the remote control, will
be locked by the Safety Lock function.
To unlock the menus and buttons, press any button and then enter the password (default password: 0 - 0 - 0 - 0).
Turn on to enable the remote control’s Power button to turn on the device while Safety Lock is
enabled.
This menu can be used to lock the button on the product.
Only the remote control can control the product if is set to On.
Select whether to automatically play content saved on a connected USB device.
•
Restrict other devices on your network, such as smart phones and tablets, to share content with your signage.
Prevent touch gestures from controlling your device.
You can Allow or Deny
•
Smart Security
Refer to on page .
This feature is used to activate the time delay to turn on a DVI/HDMI source device.
2nd 3rd Description
You can download, select, and set the display time of a custom logo that appears when the product turns on.
•
‒
‒
• Logo Display Time
‒ImageLogo Display Time
•
‒
‒
‒
•
•
•
•
•
Empty Storage
Reset System This option returns the current settings under system to the default factory settings.
Anynet+ (HDMI-CEC)
Anynet+ is a function that enables you to control all connected Samsung devices
that support Anynet+ with your Samsung product remote. The Anynet+ system can
be used only with Samsung devices that have the Anynet+ feature. To be sure your
Samsung device has this feature, check if there is an Anynet+ logo on it.
•
•
• Anynet+Anynet+
• While in Anynet+
• Anynet+
Troubleshooting for Anynet+
Problem Possible Solution
Anynet+ does not
•
•
•
• is set to On in the
System
•
•
•
•
I want to start
•
is set
to On in the System
• Press the SOURCE
The message
“Disconnecting
•
•
Problem Possible Solution
The Anynet+ device
•
The connected device
•
•
• is set to On in the
System
•
•
•
•
Support
2nd 3rd Description
Software Update The Software Update menu lets you upgrade your product software to the latest version.
•
•
Update Now Update the software to the latest version.
Auto update This feature automatically updates the product when not in use.
View this information when your product does not work properly or when you want to upgrade the software.
• Software Version
Reset All This option returns all the current settings for a display to the default factory settings.
Troubleshooting
Troubleshooting
Before you contact us
Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.
Diagnosis
Check if your product is operating normally by using the product test function.
If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.
1 Power off both the PC and product.
2 Disconnect all the cables from the product.
3 Power on the product.
4 If is displayed, the product is operating normally.
If the screen remains blank, check the PC system, video controller and cable.
Screen Resolution
Troubleshooting
Checkpoints
Check the cable connection between the product and PC, and ensure the connection is secure.
The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in
the HDMI or DVI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver
to the latest version.
(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen
settings.)
is shown in Source PC is always shown in Source irrespective of whether or not a PC is connected.
Screen issue
Check the cable connection between the product and PC, and ensure the connection is secure.
Check that the product is connected correctly with a cable.
Check that the device connected to the product is powered on.
frequency.
Refer to Standard signal mode table
Check the cable connection to the product.
Adjust and .
Set the resolution and frequency to the recommended level.
Troubleshooting
Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the
product. Then, change the screen settings if required by referring to the Additional Information on the product
menu and the Standard Signal Mode Table.
Adjust and .
Go to and adjust the settings.
Go to and adjust the settings.
There is no image on the screen and the power LED
The product is in power saving mode.
Press any key on the keyboard or move the mouse to return to the previous screen.
Go to System and make sure Sleep Timer is set to Off.
If a PC is connected to the product, check the power status of the PC.
Make sure the power cable is connected properly to the product and power outlet.
If the signal from a connected device is not detected, the product automatically turns off after 10 to 15 minutes.
Encoded video content may cause the display to appear corrupted in scenes featuring fast moving objects such as in
a sports event or action video.
Low signal level or low picture quality may cause the display to appear corrupted. This does not mean the product is
defective.
A cell phone within a distance of 3.3 ft radius may cause static on analogue and digital products.
Go to and adjust the screen settings such as , , and Sharpness.
Go to System and adjust the settings.
Reset the screen settings to the default settings.
If is set to , change the setting to .
These lines are displayed when there is a defect in DATA SOURCE DRIVER IC on the monitor.
Contact a Samsung Service Center to resolve the issue.
Troubleshooting
The screen may freeze when a resolution other than the recommended resolution is used or if the signal is not
stable. To resolve the issue, change the PC resolution to the recommended resolution.
A video with an aspect ratio different from the product can cause black bars at the top and bottom of the screen.
Change the screen size setting to full screen on the product or source device.
Sound issue
Check the connection of the audio cable or adjust the volume.
Check the volume.
Adjust the volume.
software programme.
If an HDMI cable is connected, check the audio output settings on the PC.
Go to Sound and change Sound Output to Internal.
If a source device is used
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If a DVI-HDMI cable is used, a separate audio cable is required.
If the product has a headphone port, make sure nothing is connected to it.
Reconnect the power cable to the device and then reboot the device.
Check the cable connection. Make sure a video cable is not connected to an audio input port.
Check the signal strength after connecting a cable.
Low signal level can cause corrupted sound.
Troubleshooting
When Sound Output is set to External, the volume button and mute function are disabled.
Audio settings for main speakers are separate from the internal speakers on the product.
Sound from the monitor does not change after Sound
Audio settings for main speakers are separate from the internal speakers on the product.
Audio settings on a source device do not affect the internal speaker settings on the product.
In this case, set Sound Output to External.
Remote control issue
Make sure that the batteries are correctly in place (+/-).
Check for power failure.
Make sure that the power cord is connected.
Check for any special lighting or neon signs switched on in the vicinity.
Touch function issues
The touch function is not working properly in a
If a programme is not working properly, contact the original software company.
Source device issue
If a beeping sound is heard when your PC is booting, have your PC serviced.
Troubleshooting
Other issue
The plastic smell is normal and disappears over time.
Remove and then attach the stand again to the product.
Check the cable connection and connect it again if required.
recommended to use right-angle cables.
The particles are part of the product design. The product is not defective.
The The menu is enabled or disabled depending on the Source mode.
The
The message “
To resolve the issue, change the PC resolution to a resolution supported on the display.
DVI cables do not transmit sound data.
Make sure to connect the audio cable to the correct input jack to enable audio.
This function is available only when a source device, such as a DVD player and STB, is connected to
the product via an HDMI (RGB signal) cable.
Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device
that only supports an older version of the HDMI standard is connected to the product.
If these issues occur, connect an audio cable along with the HDMI cable.
Some PC graphics cards may not automatically recognize HDMI signals that do not include sound.
In this case, manually select a sound input.
Sound input Screen mode
Auto PC settings
Audio In (Stereo ports) PC settings
In power saving mode, when the input source is
Go to System and set to Off
settings again. Ensure the set is turned on.
Troubleshooting
Boot the PC when the set is turned on or when the input source is not .
Frequently asked questions
Refer to the user manual for your PC or graphics card for further instructions on adjustment.
Question Answer
How can I change the frequency? Set the frequency on your graphics card.
• DisplayAdjust resolutionAdvanced
Settings
• SettingsDisplayAdjust resolution
Advanced Settings
• SettingsSystemDisplayAdvanced display settingsDisplay adapter properties
Screen refresh rate
How can I change the resolution? • DisplayAdjust Resolution
• SettingsDisplayAdjust Resolution
• SettingsSystemDisplayAdvanced display settings
How do I set power saving mode? •
Screen Saver
• Settings
Screen Saver Settings
• SettingsLock screenScreen timeout settings
Appendix
Appendix
Specications
General
Model Name PM32F-BC PM43F-BC PM55F-BC
Size 32 CLASS (31.5 inches / 80.1 cm) 43 CLASS (42.5 inches / 107.9 cm) 55 CLASS (54.6 inches / 138.7 cm)
Display area
Audio Output 10 W + 10 W 10 W + 10 W 10 W + 10 W
AC100-240V~ 50/60Hz
Refer to the label at the back of the product as the standard voltage can vary in different countries.
Environmental
considerations
Operating Temperature : 32 °F – 104 °F (0 °C – 40 °C)
Humidity : 10% – 80%, non-condensing
CAUTION
For installing the housing, keep the internal temperature at 104 °F or below.
Storage Temperature : -4 °F – 113 °F (-20 °C – 45 °C)
Humidity : 5% – 95%, non-condensing
Applicable before the product package is unpacked.
Appendix
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Appendix
Standard signal mode table
Model Name PM32F-BC / PM43F-BC / PM55F-BC
Synchronization Horizontal frequency 30 - 80 kHz
Vertical frequency 60 - 75 Hz
Resolution Optimum resolution
• Horizontal frequency
• Vertical frequency
The screen will automatically be adjusted if a signal that belongs to the following standard signal modes is transmitted from your PC. If the signal transmitted from the PC does
not belong to the standard signal modes, the screen may be blank with the power LED on. In such a case, change the settings according to the following table by referring to the
graphics card user manual.
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity
H V
31.469 70.087 28.322 +
35.000 66.667 30.240
49.726 74.551 57.284
68.681 75.062 100.000
31.469 59.940 25.175
37.861 72.809 31.500
Appendix
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity
H V
37.500 75.000 31.500
35.156 56.250 36.000 + +
37.879 60.317 40.000 + +
48.077 72.188 50.000 + +
46.875 75.000 49.500 + +
48.363 60.004 65.000
56.476 70.069 75.000
60.023 75.029 78.750 + +
67.500 75.000 108.000 + +
45.000 60.000 74.250 + +
49.702 59.810 83.500 +
63.981 60.020 108.000 + +
79.976 75.025 135.000 + +
47.712 59.790 85.500 + +
55.935 59.887 106.500 +
60.000 60.000 108.000 + +
65.290 59.954 146.250 +
67.500 60.000 148.500 + +
Appendix
Responsibility for the pay service (Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for a visit
from a service technician in the following cases.
Not a product defect
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A product damage caused by customer’s fault
Product damage caused by customer’s mishandling or wrong repair
If a product damage is caused by;
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Others
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If customer requests a service in case the product has no defect, service fee may
Appendix
Prevention of afterimage burn-in
What is afterimage burn-in?
Afterimage burn-in should not occur when the panel is operating normally. Normal
Such a voltage difference between electrodes increases with time and makes the
liquid crystals thinner. When this occurs, a previous image can remain on the screen
when the pattern changes.
CAUTION
included in warranty.
Recommended prevention practices
ins or smudges. Turn off the product when it is not used for a long time, activate the
Power Saving mode, or run a moving screen saver.
•
FLIGHT FLIGHT
TIME TIME
21:10
20:30
SAMSUNG
SAMSUNG
SAMSUNG
SAMSUNG
21:10
20:30
Type 1 Type 2
•
CAUTION
Avoid using colors of contrasting brightness (black and white; grey).
SAMSUNG
FLIGHT TIME
20:30
:
:
SAMSUNG
FLIGHT TIME
20:30
:
:
Appendix
Read before using the Web Browser function
This function may not be supported depending on the model.
Read this information before using the function.
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License
Manufactured under license from Dolby Laboratories.
Dolby, Dolby Audio, Pro Logic, and the double-D symbol are
trademarks of Dolby Laboratories.
Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing LLC in the United States and
other countries.
THIS PRODUCT IS SOLD WITH A LIMITED LICENCE AND IS
AUTHORISED TO BE USED ONLY IN CONNECTION WITH HEVC
CONTENT THAT MEETS EACH OF THE THREE FOLLOWING
QUALIFICATIONS: (1) HEVC CONTENT ONLY FOR PERSONAL
USE; (2) HEVC CONTENT THAT IS NOT OFFERED FOR SALE; AND
(3) HEVC CONTENT THAT IS CREATED BY THE OWNER OF THE
PRODUCT.
THIS PRODUCT MAY NOT BE USED IN CONNECTION WITH HEVC
ENCODED CONTENT CREATED BY A THIRD PARTY, WHICH THE
USER HAS ORDERED OR PURCHASED FROM A THIRD PARTY,
UNLESS THE USER IS SEPARATELY GRANTED RIGHTS TO USE
THE PRODUCT WITH SUCH CONTENT BY A LICENSED SELLER
OF THE CONTENT.
YOUR USE OF THIS PRODUCT IN CONNECTION WITH HEVC
ENCODED CONTENT IS DEEMED ACCEPTANCE OF THE LIMITED
AUTHORITY TO USE AS NOTED ABOVE.
Appendix
Open Source Licence Notice
In the case of using open source software, Open Source Licences are available on the
product menu.
For information on the Open Source Licence Notice, contact Samsung Open Source
(http://opensource.samsung.com)