Table of Contents
- Before Using the Product
- Preparations
- Connecting and Using a Source Device
- Multiple Display Control
- Player feature
- Screen Adjustment
- OnScreen Display
- Sound Adjustment
- Network
- System
- Support
- Troubleshooting Guide
- Appendix
Samsung QB98R User Manual
Displayed below is the user manual for QB98R by Samsung which is a product in the Signage Displays category. This manual has pages.
Related Manuals
© Samsung Electronics
Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Trademarks other than Samsung Electronics are
property of their respective owners.
The colour and the appearance may differ depending on the product, and the content in the
manual is subject to change without prior notice to improve the performance.
This manual provides common information for all Smart Signage models regarding safety precautions, options to connect the product, and product features.
Series: QBN, QBR, QMN, QMR, QEN, OMN, OMN-D, OHN, OHN-DK, VMR-U, QPR-8K, QER
Smart Signage User Manual (Common Use)
Table of contents
Before Using the Product
Safety Precautions 6
Safety symbols 6
Electricity and Safety 7
Installation 8
Operation 10
Cleaning 12
Storage and Maintenance 13
Preparations
Remote Control 14
Connecting and Using
a Source Device
Before Connecting 17
Pre-connection Checkpoints 17
Connecting to a PC 17
Connection Using an HDMI Cable 17
Connection Using an DP Cable 18
Connection Using a DVI Cable (Digital type) 18
Connection Using an HDMI-DVI Cable 19
Connecting an External Monitor 20
Connecting to a Video Device 21
Connection Using an HDMI Cable 21
Connection Using an HDMI-DVI Cable 21
Connecting to an Audio System 22
Connecting the LAN Cable 22
Changing the Input source 23
Source 23
Web Browser 24
Remote Access 25
Remote Workspace 25
Multiple Display Control
Cable Connection 26
RS232C Cable 26
LAN Cable 27
Connection 29
Control Codes 30
Using MDC 37
MDC Programme Installation/Uninstallation 37
Player feature
Player 38
Viewing content 38
When content is running 39
Available menu 39
File Formats Compatible with Player 40
Schedule 45
Clone Product 46
ID Settings 47
Device ID 47
Device ID Auto Set 47
PC Connection Cable 47
Video Wall 48
Video Wall 48
Horizontal x Vertical 48
Screen Position 49
Format 49
2
Table of contents
Network Status 50
On/Off Timer 51
On Timer 51
Off Timer 52
Holiday Management 52
Ticker 53
URL Launcher 54
URL Launcher Settings 55
Screen Adjustment
Backlight / Brightness / Contrast / Sharpness 56
Colour Temperature 57
Advanced Settings 58
Picture Enhancer 58
HDR+ Mode or HDR10+ Mode 58
Colour 58
Tint (G/R) 58
White Balance 59
White Balance Settings 59
Uniformity 59
Gamma 60
Contrast Enhancer 60
Black Tone 60
Flesh Tone 60
RGB Only Mode 60
Colour Space Settings 60
Input Signal Plus 61
Motion Lighting 61
Picture Options 62
Colour Tone 62
Digital Clean View 62
HDMI Black Level 62
Film Mode 62
Local Dimming 63
Dynamic Backlight 63
Apply Picture Settings 63
Picture Size Settings 64
Picture Size 64
Fit to screen 64
Zoom and Position 64
Reset Picture 65
OnScreen Display
Display Orientation 66
Onscreen Menu Orientation 66
Source Content Orientation 66
Aspect Ratio 66
Screen Protection 67
Auto Protection Time 67
Screen Burn Protection 67
Message Display 70
Source Info 70
No Signal Message 70
MDC Message 70
Download Status Message 70
Language 71
Reset OnScreen Display 71
Sound Adjustment
Sound Mode 72
Balance 73
Equaliser 73
HDMI Sound 73
Sound on Video Call 73
Digital Output Audio Format 73
Digital Output Audio Delay 74
Sound Output 74
Auto Volume 74
Reset Sound 74
Network
Network Status 75
Open Network Settings 75
Network Type 75
Network Settings (Wired) 76
3
Table of contents
Network Settings (Wireless) 78
Use WPS 80
IPv6 80
IPv6 Status 80
Server Network Settings 81
Connect to server 81
MagicInfo Mode 81
Server Access 81
FTP Mode 81
Proxy server 81
Device Name 81
System
Accessibility 82
High Contrast 82
Enlarge 82
Start Setup 83
Touch Control 83
Touch Control 83
Admin Menu Lock 83
Time 84
Clock Set 84
NTP Settings 84
DST 84
Power On Delay 84
Auto Source Switching 85
Auto Source Switching 85
Primary Source Recovery 85
Primary Source 85
Secondary Source 85
Default Input 85
Power Control 86
Auto Power On 86
PC module power 86
Max. Power Saving 86
Standby Control 87
Network Standby 87
Power Button 87
Eco Solution 88
Brightness Limit 88
Energy Saving Mode 88
Eco Sensor 88
Screen Lamp Schedule 89
No Signal Power Off 89
Auto Power Off 89
Temperature Control 90
Fan and Temperature 91
Fan Control 91
Fan Speed Setting 91
Outdoor Mode 91
Fan Settings 91
Fan Control 91
Fan Speed Setting 91
External Device Manager 92
Input Device Manager 92
Device Connection Manager 93
Play via 94
Change PIN 94
Security 95
Safety Lock On 95
Button Lock 95
USB Auto Play Lock 96
Mobile Connection Lock 96
Remote Management 96
Secured Protocol 96
Network Port 96
USB Port 96
Certificate Manager 96
General 97
Smart Security 97
Anynet+ (HDMI-CEC) 97
HDMI Hot Plug 99
Custom Logo 99
Game Mode
100
Empty Storage
100
Frame Alignment 100
Reset System 101
4
Table of contents
Support
Software Update 102
Update Now 102
Contact Samsung 102
Terms & Conditions or Terms & Policy 102
Reset All 103
Troubleshooting Guide
Requirements Before Contacting Samsung
Customer Service Centre 104
Testing the Product 104
Checking the Resolution and Frequency 104
Check the followings. 105
Appendix
Responsibility for the Pay Service (Cost to
Customers) 111
Not a product defect 111
A Product damage caused by customer's
fault 111
Others 111
Prevention of Afterimage Burn-in 112
What is afterimage burn-in? 112
Recommended prevention practices 112
5
6
Before Using the Product
Chapter 01
The following safety instructions are to ensure your personal safety and prevent property
damage. Please read the following to ensure the proper use of the product.
Safety symbols
Symbol Name Meaning
Warning
A serious or fatal injury may result if instructions are not followed.
Caution
Personal injury or damage to properties may result if instructions
are not followed.
Prohibition
Do NOT attempt.
Instruction
Follow directions.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE
ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high
voltage is present inside. It is
dangerous to make any kind of
contact with any internal part of this
product.
AC voltage: Rated voltage marked
with this symbol is AC voltage.
This symbol indicates that this
product has included important
literature concerning operation and
maintenance.
DC voltage: Rated voltage marked
with this symbol is DC voltage.
Class II product: This symbol indicates
that a safety connection to electrical
earth (ground) is not required. If this
symbol is not present on a product
with a mains lead, the product
MUST have a reliable connection to
protective earth (ground).
Caution. Consult instructions for use:
This symbol instructs the user to
consult the user manual for further
safety related information.
Safety Precautions
7
Electricity and Safety
"The following images are for reference only. Real-life situations may differ from what is
shown in the images.
Warning
Do not touch the power plug with wet hands.
Otherwise, an electric shock may result.
Do not bend or pull the power cable with force. Be careful not to
leave the power cable under a heavy object.
Product failure, an electric shock or fire may result from a damaged
cable.
Do not connect multiple products to a single power socket.
Overheated power sockets may cause a fire.
Insert the power plug all the way in so it is not loose.
An unsecure connection may cause a fire.
Clean any dust around the pins of the power plug or the power socket with a dry cloth.
A fire may result.
Connect the power plug to a grounded power socket. (Except for devices that do not
provide grounding)
An electric shock or injury may result.
Do not use a damaged power plug or a loose power socket.
An electric shock or fire may result.
8
Caution
Hold the plug when disconnecting the power cable from the power
socket.
An electric shock or fire may result.
When connecting the power plug to the port, be sure to connect it
completely.
If the power plug is not completely connected to the port, the plug
may be unexpectedly disconnected, or there is a risk of overheating
due to overcurrent, leading to safety accidents.
Only use the power cable provided with your product by Samsung. Do not use the
power cable with other products.
An electric shock or fire may result.
Keep the power socket where the power cord is connected unobstructed.
When a problem occurs with the product, the power cord must be unplugged to
completely cut off power to the product. The power is not completely cut off by using
only the Power button on the body of the product.
Do not disconnect the power cable while the product is being used.
The product may become damaged by an electric shock.
Installation
Warning
Before moving the product, turn off the power switch and disconnect
the power cable and all other connected cables.
Damage to the cable may cause a fire or electric shock.
When installing the product, keep it at a distance from the wall so
that it is well ventilated.
An increased internal temperature may cause a fire.
Do not install the product in a poorly ventilated space such as
bookcase or closet.
An increased internal temperature may cause a fire.
Keep the plastic packaging out of the reach of children.
Children's misuse of the plastic packaging may cause suffocation.
Do not install the power cable (DC power supply) and the product
near heat sources.
(Candles, mosquito repellents, cigarettes, sprays, heating devices,
places exposed to direct sunlight(Except for Outdoor products), and
more)
9
When installing the product, fix it firmly so that it does not fall.
If the product is not fixed firmly and a child touches the product while
playing, the product may fall, causing damage to the product or injury
to the child.
Do not install the product in a kitchen or near a kitchen counter.
Edible oil or oil vapor can damage or deform the product.
Have a technician install the wall-mount hanger.
Installation by an unqualified person can result in an injury. Only use approved
cabinets.
If the product is installed in an unusual location, the surrounding environment may
cause a serious quality problem. Therefore, be sure to contact Samsung Customer
Service Centre before installation.
(Places where many fine dusts are generated, places where chemicals are used,
places with too high or low temperatures, places with a lot of moisture or water,
transportation equipment such as vehicles, airports and stations used continuously
for a long time, and more)
Caution
Do not drop the product while moving.
The product may fall, causing personal injury or product damage.
Do not lay down the product on its front.
The screen may become damaged.
Prolonged exposure to direct sunlight may discolour the surface of the screen display.
"Except for Outdoor products
10
Operation
Warning
If the product generates a strange noise, a burning smell, or smoke,
unplug the power plug immediately and contact your Samsung
Customer Service Centre.
An electric shock or fire may result.
Keep the remote control batteries and the small accessories out of
the reach of children. Ensure children do not swallow any of them.
If children have had the battery in their mouths, consult your doctor
immediately.
If the product is dropped or its appearance is damaged, turn off the
power switch and disconnect the power cord. Then contact Samsung
Customer Service Centre.
Continued use can result in an electric shock or a fire.
Do not move the product by pulling the power cord or any cable.
Product failure, an electric shock or fire may result from a damaged
cable.
Ensure the vents are not blocked by tablecloths or curtains.
An increased internal temperature may cause a fire.
Do not apply an impact to the product.
The screen display may be damaged.
An electric shock or fire may result.
Do not insert metallic objects (chopsticks, coins, hairpins, etc) or
objects that burn easily (paper, matches, etc) into the product (via
the vent or input/output ports, etc).
If foreign substances enter the product, be sure to power off the
product and disconnect the power cord. Then contact Samsung
Customer Service Centre.
Product failure, an electric shock or fire may result.
Do not place objects containing liquid (vases, pots, bottles, etc) or
metallic objects on top of the product.
"Except for Full Outdoor products(OH* series)
If foreign substances such as water enter the product, be sure
to disconnect the power cord. Then contact Samsung Customer
Service Centre.
Product failure, an electric shock or fire may result.
During a lightning or thunderstorm, power off the product and
disconnect the power cord.
An electric shock or fire may result.
Do not leave heavy objects or items that children like (toys, sweets,
etc.) on top of the product.
The product or heavy objects may fall as children try to reach for the
toys or sweets resulting in a serious injury.
11
Do not hang on or climb on the product.
The product may fall, causing personal injury or even death.
Be especially careful that children do not hang on or climb on the
product.
While the power plug is plugged into a power socket, do not insert
a chopstick or other conductor into a remaining power socket. Also,
after disconnecting the power plug from the power socket, do not
touch the pins of the plug immediately.
Otherwise, an electric shock may result.
There is a high voltage inside the product. Never disassemble, repair
or modify the product yourself.
Contact Samsung Customer Service Centre for repairs.
An electric shock or fire may result.
If a gas leakage is found, do not touch the product or the power plug, and ventilate the
room immediately.
Sparks can cause an explosion or fire.
Do not use humidifiers or stoves around the product.
An electric shock or fire may result.
Caution
Insert each battery so that its polarity (+, –) is correct.
If the polarity is not correct, the battery may rupture or the
internal fluid may leak, causing contamination and damage to the
surroundings, fire, or personal injury.
Do not place heavy objects on the product.
Product failure or personal injury may result.
When you do not use the product for a long time due to vacation or other reason,
disconnect the power cord from the power socket.
Dust accumulation combined with heat can cause a fire, electric shock or electric
leakage.
Use the product at the recommended resolution and frequency.
Your eyesight may deteriorate.
The batteries (and rechargeable batteries) are not ordinary refuse and must be
returned for recycling purposes. The customer is responsible for returning the used or
rechargeable batteries for recycling.
The customer can return used or rechargeable batteries to a nearby public recycling
centre or to a store selling the same type of the battery or rechargeable battery.
Rest your eyes for more than 5 minutes for every 1 hour of product use.
Eye fatigue will be relieved.
Leaving the screen fixed on a stationary image for an extended period of time may
cause afterimage burn-in or defective pixels.
When you do not use the product for a long time, activate power-saving mode or set
the screen saver to moving-picture mode.
Do not use or keep combustible spray or an inflammable substance near the product.
An explosion or fire may result.
12
Use only the specified standardised batteries, and do not use a new battery and a used
battery at the same time.
Otherwise, the batteries may be damaged or cause fire, personal injury or damage due
to a leakage of the internal liquid.
Do not watch the product screen too closely and continuously for a long time.
Your eyesight may deteriorate.
Do not lift or move the product when it is in operation.
Do not touch the screen when the product has been turned on for an extended period
of time as it will become hot.
When using headphones or earphones, do not turn the volume too high or use them
for a long time.
Damage to your hearing may result.
Cleaning
Warning
Do not spray water or cleaner directly on the product.
The product’s surface may be damaged, or the markings may be
erased.
An electric shock or fire may result.
"Except for Full Outdoor products(OH* series)
Caution
When cleaning, be sure to disconnect the power plug and wipe gently with a soft and
dry cloth such as superfine fibers or cotton flannels to prevent scratches.
The product's surface may be damaged, or the markings may be erased.
Be sure to use a soft and dry cloth such as superfine fibers or cotton flannels because
the surface of the product and the screen display are vulnerable to scratches.
The product's surface or the screen display can be easily scratched with foreign
substances.
Do not apply chemicals containing alcohol, solvent, or surfactant such as wax,
benzene, thinner, pesticide, air freshener, lubricant, or cleaner to the product.
The product's exterior may be discoloured or cracked, the surface of the panel may be
peeled off, or the markings may be erased.
13
Storage and Maintenance
Cleaning the exterior and display
Wipe the surface with a slightly wet, soft cloth, and then wipe with a dry cloth.
1 2 3
Precautions
Do not scratch the screen
with nails or sharp objects.
Scratches may leave marks or
damage the product.
Do not spray water directly
on any part of the product.
Product failure, an electric
shock or fire may result from
water that enters the product.
"Except for Full Outdoor
products(OH* series)
Due to the characteristics of
high-glossy products, using
a UV humidifier nearby may
create white-coloured stains
on the product.
Removing a sticker attached on the screen may leave residues. Clean the residues before
watching the screen.
Do not strongly press and rub the product. Damage to the product may result.
Do not wipe the screen with chemicals. Product failure may result.
Contact Samsung Customer Service Centre if the inside of the product needs cleaning
(service fee will be charged).
14
Preparations
Chapter 02
Remote Control
"Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled.
"A button without a description in the image below is not supported on the product.
Power off the product.
Number buttons
Use to enter a PIN, enter a Date, etc.
Power on the product.
"Remote control button functions
may differ for different products.
15
Move to the upper, lower, left or right menu,
or adjust an option's setting.
Confirm a menu selection.
Exit the current menu.
Select from the connected external devices.
"Some models may not support all port
types.
Display information about the current input
source.
Return to the previous menu.
Quickly select frequently used functions by
pressing it while a content is playing.
It sets safe lock function.
Press the SET button and enter a device ID using
numeric buttons. Control the product using the
remote control.
Cancel a value that has been set using the SET
button and control all connected products using
the remote control.
Display or hide the onscreen display.
Adjust the volume.
Change the input source.
Mute the sound.
Unmuting the sound: Press MUTE again
or press the volume control(+ VOL -)
button.
Use this hotkey to directly access MagicInfo.
"This hotkey is available when a network
box is connected. You can purchase a
network box separately.
"This function may not be supported
depending on the model.
A shortcut button to Home screen (MagicInfo
or URL Launcher).
"Remote control button functions
may differ for different products.
16
To place batteries in the remote control (AAA x 2)
"Remove batteries when the remote control is not to be used for an extended period of time.
17
Connecting and Using a Source Device
Before Connecting
Pre-connection Checkpoints
"Refer to the user guide for the source device you want to connect with.
The number and location of ports available on the source device may vary.
"Do not connect the power cable until all connections are completed.
Connecting the power cable during connection may damage the product.
"Check the types of ports at the back of the product you want to connect.
"We recommend using authorised cables for HDMI or DP cable connections.
Connecting to a PC
Do not connect the power cable before connecting all other cables.
Ensure you connect a source device first before connecting the power cable.
A PC can be connected to the product in a variety of ways.
Select a connection method suitable for your PC.
Connection Using an HDMI Cable
"Connecting parts may differ in different products.
HDMI IN
Chapter 03
18
Connection Using an DP Cable
"Connecting parts may differ in different products.
DP IN
Precautions for using DP
"Some graphics cards that are not compliant with the DP standard may prevent the
Windows Booting/Bios screen from being displayed when the product is in power-saving
mode. If this is the case, make sure to turn on the product first before turning on your
PC.
"Using a DP cable that is not VESA compliant may cause the product to function
improperly. Samsung Electronics shall not be held responsible for any issues from using
a cable that is not VESA compliant.
Make sure to use a DP cable that is VESA compliant.
"To use the optimal resolution (3840 x 2160 @ 60Hz) when the input source is
DisplayPort, using a DP cable shorter than 5m is recommended.
"Disabling power-saving mode when the input source is DisplayPort may import new
resolution information and reset the task window size or location.
Connection Using a DVI Cable (Digital type)
"Connecting parts may differ in different products.
DVI/MAGICINFO IN
DVI/HDMI AUDIO IN
HDMI
DVI/MAGICINFO IN
"You can use the DVI port on the product as an HDMI port by using a DVI-HDMI adapter.
Audio is not available if the DVI port on the product is connected to the HDMI port on the PC
using a DVI-HDMI adapter.
19
Connection Using an HDMI-DVI Cable
"Connecting parts may differ in different products.
After connecting a computer to the product with an HDMI-DVI cable, make sure to configure the
settings as shown below to enable the video and audio from the computer.
SoundHDMI Sound to PC(DVI)
SystemGeneralHDMI Hot Plug to Off
DVI/HDMI AUDIO IN
HDMI IN
20
Connecting an External Monitor
Do not connect the power cable before connecting all other cables.
Ensure you connect a source device first before connecting the power cable.
"Only the ports that are marked as DAISY CHAIN are supported. Connecting parts may differ in different products.
"Use a cable shorter than 10 feet (3m) to get the best UHD content viewing quality.
"Maximum loopouts: Up to 4 are supported if HDCP 2.2 is supported, up to 7 if HDCP 1.4 is supported, and up to 9 if HDCP is not supported.
"Setting Anynet+ (HDMI-CEC) to On while using a daisy chain connection may cause malfunction.
DP IN
(DAISY CHAIN IN)
HDMI OUT
(DAISY CHAIN OUT)
HDMI OUT
(DAISY CHAIN OUT)
HDMI IN
(DAISY CHAIN IN)
HDMI OUT
(DAISY CHAIN OUT)
HDMI IN
(DAISY CHAIN IN)
HDMI OUT
(DAISY CHAIN OUT)
HDMI IN
(DAISY CHAIN IN)
HDMI OUT
(DAISY CHAIN OUT)
HDMI OUT
(DAISY CHAIN OUT)
HDMI IN
(DAISY CHAIN IN)
HDMI IN
(DAISY CHAIN IN)
HDMI OUT
(DAISY CHAIN OUT)
HDMI IN
(DAISY CHAIN IN)
HDMI OUT
(DAISY CHAIN OUT)
HDMI IN
(DAISY CHAIN IN)
PC
Monitor 1 Monitor 2 Monitor 3 Monitor 4
21
Connecting to a Video Device
Do not connect the power cable before connecting all other cables.
Ensure you connect a source device first before connecting the power cable.
You can connect a video device to the product using a cable.
"Press the SOURCE button on the remote control to change the source.
Using an HDMI Cable or HDMI to DVI Cable (UHD 30Hz)
An HDMI cable supports digital video and audio signals, and does not require an audio
cable.
The picture may not display normally (if at all) or the audio may not work if an external
device that uses an older version of HDMI mode is connected to the product. If such a
problem occurs, ask the manufacturer of the external device about the HDMI version and, if
out of date, request an upgrade.
Be sure to use an HDMI cable with a thickness of 14 mm or less.
Be sure to purchase a certified HDMI cable. Otherwise, the picture may not display or a
connection error may occur.
A basic high-speed HDMI cable or one with ethernet is recommended.
This product does not support the ethernet function via HDMI.
Connection Using an HDMI Cable
"Connecting parts may differ in different products.
HDMI IN
Connection Using an HDMI-DVI Cable
"Connecting parts may differ in different products.
Audio will not be enabled if the product is connected to a video device using an HDMI-DVI
cable. To resolve this, additionally connect an audio cable to the audio ports on the product
and video device.
After connecting a video device to the product with an HDMI-DVI cable, make sure to
configure the settings as shown below to enable the video and audio from the video device.
You can use the DVI port on the product as an HDMI port by using a DVI-HDMI adapter.
– SoundHDMI Sound to AV(HDMI)
– SystemGeneralHDMI Hot Plug to On
"Supported resolutions include 1080p (50/60Hz), 720p (50/60Hz), 480p, and 576p.
"Make sure to connect the same colour connectors together. (white to white, red to red, etc.)
DVI/HDMI AUDIO IN
HDMI IN
HDMI
DVI/MAGICINFO IN
22
Connecting to an Audio System
"Connecting parts may differ in different products.
"Make sure to connect the same colour connectors together. (white to white, red to red, etc.)
AUDIO OUT
Connecting the LAN Cable
"Connecting parts may differ in different products.
RJ45(LAN IN, LAN OUT)
Use Cat7(*STP Type) cable for the connection. (10/100 Mbps)
*Shielded Twist Pair
23
Changing the Input source
Source
SOURCE
Source
HDMI 1
Screen Mirroring Remote Workspace HDMI 2 DisplayPortMagicInfo S Web Browser
"The displayed image may differ depending on the model.
Source allows you to select a variety of sources and change source device names.
You can display the screen of a source device connected to the product. Select a source from
source list to display the screen of the selected source.
"The input source can also be changed by using the SOURCE button on the remote control.
"The screen may not display correctly if an incorrect source is selected for the source device
you want to convert to.
Edit
SOURCEuEditENTER E
Edit the name and device type of a connected external device.
The list can include the following source devices. Source devices on the list differ depending
on the selected source.
HDMI 1 / HDMI 2 / DisplayPort / DVI / Cable Box / Game Console / PC / Blu-ray player
"Available source devices may vary depending on the product.
You cannot edit the following sources.
MagicInfo S / URL Launcher / Web Browser / Screen Mirroring / Remote Workspace
"Menu items may vary depending on the model.
24
Web Browser
SOURCE Web BrowserENTER E
"Connect the network to access the Internet from the product like accessing the Internet
from a computer.
Settings
SOURCE Web BrowseruSettingsENTER E
Refresh Interval
Set the time for the web browser to wait before returning to the home page.
Off / 5 min / 10 min / 15 min / 30 min
Zoom
Set the zoom scale to apply when the web browser is refreshed.
50% / 75% / 100% / 125% / 150% / 200% / 300%
Home Page
Set the website to display when the web browser is refreshed.
Samsung Display / Custom
Custom
Enter the URL to set as the home page.
Enter URL
"Available only when Home Page is set to Custom.
Advanced Settings
General
Hide Tabs and Toolbar
automatically
If the browser tabs, menu or toolbar are not used for a while,
they will automatically disappear. To make them appear again,
move the pointer or focus to the top of the screen.
Use / Do not use
Hide Cursor in Touch Mode
Hide the cursor to prevent interference with touch operation.
Use / Do not use
Pop-up Blocker
Make your browsing experience more pleasant by blocking pop-
up windows.
Use / Do not use
Proxy Server
Configure a proxy server for the web browser.
Use / Do not use
Reset Settings
All your customised Web Browser settings will be reset to their
default values. Your bookmarks and history won't be affected.
Search Engine
If you enter a keyword in the URL/keyword input field, Web Browser will open the Search
Results page. Choose the search engine you want to use.
Google / Bing
25
Privacy & Security
Do Not Track
Ask websites not to track you.
Use / Do not use
Delete History
Delete your entire browsing history.
JavaScript
Allow all sites to run JavaScript for a better browsing experience.
Use / Do not use
Delete browsing data
Delete all browsing data such as cookies, cached images and
data. Your bookmarks and history won't be affected.
Encoding
Encoding
Choose an encoding method for web pages. The current setting
is Auto.
Auto / Manual (Current : Unicode)
About
Display the current version of Web Browser.
Remote Access
SOURCE Remote AccessENTER E
Access to remote PC and your work resources with this function.
"Make sure that the product is connected to the network.
"Be sure to connect your keyboard and mouse before starting this function.
"Only the QPR-8K and QER models are supported.
Remote PC: This function allows you to connect your product to a remote PC or a cloud
server.
"Only PCs or Cloud Servers running on macOS/Windows 7 Pro or newer are supported.
Office 365: Provides access to Office 365 features from Microsoft.
VMware Horizon: Provides access to VMware Horizon to businesses operating the VMware
infrastructure with a Horizon account.
Remote Workspace
SOURCE Remote WorkspaceENTER E
This function allows you to connect your product to a remote PC or a cloud server.
Enter the address of the PC or cloud server you want to connect to. Then, follow the on-screen
instructions.
"Make sure that the product is connected to the network.
"Be sure to connect your keyboard and mouse before starting this function.
"Only PCs or Cloud Servers running on Windows 7 Pro or newer are supported.
"The QPR-8K and QER models are not supported.
26
Cable Connection
RS232C Cable
Interface
RS232C (9 pins)
Pin
TxD (No.2), RxD (No.3), GND (No.5)
Bit rate
9600 bps
Data bits
8 bit
Parity
None
Stop bit
1 bit
Flow control
None
Maximum length
15 m (only shielded type)
Pin assignment
1 2 3 4 5
6 7 8 9
5 4 3 2 1
9 8 7 6
<Male type> <Female type>
Pin Signal
1
Detect data carrier
2
Received data
3
Transmitted data
4
Prepare data terminal
5
Signal ground
Pin Signal
6
Prepare data set
7
Send request
8
Clear to send
9
Ring indicator
Control multiple display devices connected to a PC simultaneously.
Multiple Display Control
Chapter 04
27
RS232C cable
Connector: 9-Pin D-Sub to Stereo Cable
5
16
9
-P2-
1
2
3
-P1-
-P1- -P1- -P2- -P2-
Male type
Rx 3 1Tx STEREO
Tx 22 Rx PLUG
Gnd 5 3 Gnd (3.5ø)
LAN Cable
Pin assignment
12345678
Pin No Standard Colour Signal
1
White and orange TX+
2
Orange TX-
3
White and green RX+
4
Blue NC
5
White and blue NC
6
Green RX-
7
White and brown NC
8
Brown NC
28
Connector : RJ45
Direct LAN cable (PC to HUB)
HUB
P1
P1P2
P2
Signal P1 P2 Signal
TX+ 11TX+
TX- 22TX-
RX+ 33RX+
RX- 66RX-
Cross LAN cable (PC to PC)
P1 P2
Signal P1 P2 Signal
TX+ 13RX+
TX- 26RX-
RX+ 31TX+
RX- 62TX-
29
Connection
"Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the
product.
"Connecting parts may differ depending on the model.
Connection 1
RS232C IN RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT
Monitor 1 Monitor 2 Monitor 3 Monitor 4
PC
Connection 2
RJ45(LAN IN)RJ45(LAN IN) RJ45 RJ45(LAN IN)
5 4 3 2 1
Monitor 2Monitor 1
PC
Monitor 3
Connection 3
RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUTRJ45(LAN IN)RJ45
Monitor 1 Monitor 2 Monitor 3 Monitor 4
PC
Connection 4
"This option is only available for models that have LAN IN and LAN OUT ports.
LAN OUTLAN IN LAN OUTLAN IN LAN OUTLAN IN LAN OUTLAN INRJ45
Monitor 1 Monitor 2 Monitor 3 Monitor 4
PC
30
Control Codes
Viewing control state (Get control command)
Header Command
ID
Data length
Checksum
0xAA Command type 0
Controlling (Set control command)
Header Command
ID
Data length Data
Checksum
0xAA Command type 1 Value
Command
No. Command type Command Value range
1
Power control 0x11 0~1
2
Volume control 0x12 0~100
3
Input source control 0x14 -
4
Screen size control 0x19 0~255
5
Video wall mode control 0x5C 0~1
6
Safety Lock 0x5D 0~1
7
Video Wall On 0x84 0~1
8
Video Wall User Control 0x89 -
All communications take place in hexadecimals. The checksum is calculated by adding up
all values except the header. If a checksum adds up to be more than 2 digits as shown below
(11+FF+01+01=112), the first digit is removed.
E.g. Power On & ID=0
Header Command
ID
Data length Data 1
Checksum
0xAA 0x11 1 "Power"
Header Command
ID
Data length Data 1
12
0xAA 0x11 1 1
To control all devices connected by a serial cable simultaneously irrespective of IDs, set the
ID as "0xFE" and transmit commands. Commands will be executed by each device but ACK
will not respond.
31
Power control
Function
A product can be powered on and off using a PC.
Viewing power state (Get Power ON / OFF Status)
Header Command
ID
Data length
Checksum
0xAA 0x11 0
Setting power ON/Off (Set Power ON / OFF)
Header Command
ID
Data length Data
Checksum
0xAA 0x11 1 "Power"
"Power": Power code to be set on a product.
Ack
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x11 "Power"
"Power": Power code to be set on a product.
Nak
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x11 "ERR"
"ERR" : A code showing what error has occurred.
Volume control
Function
The volume of a product can be adjusted using a PC.
Viewing volume state (Get Volume Status)
Header Command
ID
Data length
Checksum
0xAA 0x12 0
Setting the volume (Set Volume)
Header Command
ID
Data length Data
Checksum
0xAA 0x12 1 "Volume"
"Volume": Volume value code to be set on a product. (0-100)
Ack
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x12 "Volume"
"Volume": Volume value code to be set on a product. (0-100)
Nak
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x12 "ERR"
"ERR" : A code showing what error has occurred.
32
Input source control
Function
The input source of a product can be changed using a PC.
Viewing input source state (Get Input Source Status)
Header Command
ID
Data length
Checksum
0xAA 0x14 0
Setting the input source (Set Input Source)
Header Command
ID
Data length Data
Checksum
0xAA 0x14 1 "Input Source"
"Input Source": An input source code to be set on a product.
0x18 DVI
0x0C Input source
0x20 MagicInfo
0x1F DVI_video
0x21 HDMI1
0x22 HDMI1_PC
0x23 HDMI2
0x24 HDMI2_PC
0x25 DisplayPort
"DVI_video, HDMI1_PC and HDMI2_PC cannot be used with the Set command. They only
respond to "Get" commands.
"MagicInfo is only available with models that contain the MagicInfo function.
Ack
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x14 "Input
Source"
"Input Source": An input source code to be set on a product.
Nak
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x14 "ERR"
"ERR" : A code showing what error has occurred.
33
Screen size control
Function
The screen size of a product can be changed using a PC.
Viewing the screen size (Get Screen Size Status)
Header Command
ID
Data length
Checksum
0xAA 0x19 0
Ack
Header Command
ID
Data
length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x19 "Screen Size"
"Screen Size": product screen size (range: 0 – 255, unit: inch)
Nak
Header Command
ID
Data
length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x19 "ERR"
"ERR": A code showing what error has occurred
Video Wall Mode Control
Function
Video Wall mode can be activated on a product using a PC.
This control is only available on a product whose Video Wall is enabled.
Viewing video wall mode (Get Video Wall Mode)
Header Command
ID
Data length
Checksum
0xAA 0x5C 0
Setting the video wall (Set Video Wall Mode)
Header Command
ID
Data length Data
Checksum
0xAA 0x5C 1 "Video Wall Mode"
"Video Wall Mode": A code used to activate Video Wall mode on a product
Full
Natural
Ack
Header Command
ID
Data
length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x5C "Video Wall
Mode"
"Video Wall Mode": A code used to activate Video Wall mode on a product
Nak
Header Command
ID
Data
length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x5C "ERR"
"ERR": A code showing what error has occurred
34
Safety Lock
Function
PC can be used to turn the Safety Lock On function on or off on a product.
This control is available regardless of whether or not the power is turned on.
Viewing the safety lock state (Get Safety Lock Status)
Header Command
ID
Data length
Checksum
0xAA 0x5D 0
Enabling or disabling safety lock (Set Safety Lock Enable / Disable)
Header Command
ID
Data length Data
Checksum
0xAA 0x5D 1 "Safety Lock"
"Safety Lock": Safety lock code to be set on a product
Ack
Header Command
ID
Data
length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x5D "Safety Lock"
"Safety Lock": Safety lock code to be set on a product
Nak
Header Command
ID
Data
length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x5D "ERR"
"ERR": A code showing what error has occurred
Video Wall On
Function
Turn Video Wall on or off on the product from your computer.
Get Video Wall On/Off Status
Header Command
ID
Data length
Checksum
0xAA 0x84 0
Set Video Wall On/Off
Header Command
ID
Data length Data
Checksum
0xAA 0x84 1 V.Wall_On
V.Wall_On: Video Wall code to be assigned to the product
Ack
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x84 V.Wall_On
V.Wall_On : Same as above
Nak
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x84 ERR
"ERR": A code showing what error has occurred
35
Video Wall User Control
Function
Turn the Video Wall function on or off on the product from your computer.
Get Video Wall Status
Header Command
ID
Data length
Checksum
0xAA 0x89 0
Set Video Wall
Header Command
ID
Data length Val1 Val2
Checksum
0xAA 0x89 2 Wall_Div Wall_SNo
Wall_SNo: Product Number code assigned to the product
10x10 Video Wall Model : ( 1 ~ 100)
Set Number Data
1 0x01
2 0x02
... ...
99 0x63
100 0x64
Ack
Header Command
ID
Data
length Ack/Nak r-CMD Val1 Val2
Checksum
0xAA 0xFF 4 'A' 0x89 Wall_Div Wall_
SNo
Nak
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x89 ERR
"ERR": A code showing what error has occurred
36
Wall_Div: Video Wall Divider code assigned to the product
10x10 Video Wall Model
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Off
0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
1
0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19 0x1A 0x1B 0x1C 0x1D 0x1E 0x1F
2
0x21 0x22 0x23 0x24 0x25 0x26 0x27 0x28 0x29 0x2A 0x2B 0x2C 0x2D 0x2E 0x2F
3
0x31 0x32 0x33 0x34 0x35 0x36 0x37 0x38 0x39 0x3A 0x3B 0x3C 0x3D 0x3E 0x3F
4
0x41 0x42 0x43 0x44 0x45 0x46 0x47 0x48 0x49 0x4A 0x4B 0x4C 0x4D 0x4E 0x4F
5
0x51 0x52 0x53 0x54 0x55 0x56 0x57 0x58 0x59 0x5A 0x5B 0x5C 0x5D 0x5E 0x5F
6
0x61 0x62 0x63 0x64 0x65 0x66 0x67 0x68 0x69 0x6A 0x6B 0x6C 0x6D 0x6E 0x6F
7
0x71 0x72 0x73 0x74 0x75 0x76 0x77 0x78 0x79 0x7A 0x7B 0x7C 0x7D 0x7E N/A
8
0x81 0x82 0x83 0x84 0x85 0x86 0x87 0x88 0x89 0x8A 0x8B 0x8C N/A N/A N/A
9
0x91 0x92 0x93 0x94 0x95 0x96 0x97 0x98 0x99 0x9A 0x9B N/A N/A N/A N/A
10
0xA1 0xA2 0xA3 0xA4 0xA5 0xA6 0xA7 0xA8 0xA9 0xAA N/A N/A N/A N/A N/A
11
0xB1 0xB2 0xB3 0xB4 0xB5 0xB6 0xB7 0xB8 0xB9 N/A N/A N/A N/A N/A N/A
12
0xC1 0xC2 0xC3 0xC4 0xC5 0xC6 0xC7 0xC8 N/A N/A N/A N/A N/A N/A N/A
13
0xD1 0xD2 0xD3 0xD4 0xD5 0xD6 0xD7 N/A N/A N/A N/A N/A N/A N/A N/A
14
0xE1 0xE2 0xE3 0xE4 0xE5 0xE6 0xE7 N/A N/A N/A N/A N/A N/A N/A N/A
15
0xF1 0xF2 0xF3 0xF4 0xF5 0xF6 N/A N/A N/A N/A N/A N/A N/A N/A N/A
37
Using MDC
Multiple display control "MDC" is an application that allows you to easily control multiple
display devices simultaneously using a PC.
For details on how to use the MDC programme, refer to Help after installing the programme.
The MDC programme is available on the website. (http://displaysolutions.samsung.com)
"If you press the On or Off button located at the top left of the screen, the product checks its
status for about one minute. To run other commands, try after the one minute.
"For details on how to connect devices for multiple display control, refer to page 29.
MDC Programme Installation/Uninstallation
"Installing and uninstalling steps can vary depending on the OS.
Installation
"MDC installation can be affected by the graphics card, mother board and network
conditions.
1
Click the MDC Unified installation programme.
2
Click "Next".
3
When the "Welcome to the InstallShield Wizard for MDC_Unified" screen appears, click
"Next".
4
In the "License Agreement" window displayed, select "I accept the terms in the license
agreement" and click "Next".
5
In the displayed "Customer Information" window, fill out all the information fields and click
"Next".
6
In the displayed "Destination Folder" window, select the directory path you want to install
the programme in and click "Next".
"If the directory path is not specified, the programme will be installed in the default
directory path.
7
In the displayed "Ready to Install the Program" window, check the directory path to install
the programme in and click "Install".
8
Installation progress will be displayed.
9
Click "Finish" in the displayed "InstallShield Wizard Complete" window.
"Select "Launch the program" and click "Finish" to run the MDC programme immediately.
10
The MDC Unified shortcut icon will be created on the desktop after installation.
"The MDC execution icon may not be displayed depending on the PC system or product
specifications.
"Press F5 if the execution icon is not displayed.
Uninstallation
1
Select SettingsControl Panel on the Start menu and double-click Add/Delete Program.
2
Select MDC Unified from the list and click Change/Remove.
38
Player feature
Player
HOME PlayerENTER E
Play a range of content such as channels with schedules assigned, templates or files.
Player
Filter By: All Options
No channels
Network Channel
Network File
My Templates
Internal Memory
"The displayed image may differ depending on the model.
"To use the Player feature, set Play via to MagicInfo in System.
(MENU mSystemPlay viaMagicInfo)
"You must set Clock Set before you can use this feature.
No. Description
Select between internal or external memory.
Play content, templates and schedules configured on the server.
You can view whether the server is connected (approval) in the Player
screen. To view whether the server is connected when a Network Channel is
running, press INFO on the remote control.
1
Select Network Channel from the Player screen. The No channels message
appears if no channel has been registered in Network Channel.
2
Network Channel will run.
Play content stored on the server.
Play templates stored in My Templates folder in the Internal Memory.
Select a content type as criterion to search for a desired content list.
Set different options for Player.
Viewing content
1
Select either internal or external memory. The files saved in the selected memory appear.
2
Select the desired file. The content appears on the screen. (For more information on
compatible file formats, see the “File formats compatible with Player” section.)
Accessible using the HOME button on the remote control.
Chapter 05
39
When content is running
Control buttons on the remote control
You can play, pause, or skip the content on the playlist by pressing buttons on the remote
control.
Button Function
TOOLS
Brings up the menu bar.
INFO
Displays the general information of the content.
►
Goes to next file or page.
◄
Goes to previous file or page.
E / ∆ / ³
Plays or pauses slide show or video content.
´
Stops displaying content and goes to the Player screen.
π
Rewinds the video content.
µ
Fast forwards the video content.
"If there is only one image file in the Internal Memory or USB, the Slide Show will not play.
"If the name of a folder is too long on the USB, you cannot select the folder.
"Portrait option for Content Orientation is not available for contents with a resolution higher
than 3840 x 2160.
"Content Size for videos with a resolution higher than 3840 x 2160 supports Full Screen only.
Available menu
Press the TOOLS button on the remote control during content playback to configure settings.
Menu Description
Playlist
View a list of content items currently playing.
Channel List
Network Channel / Internal Channel / USB
Sound Mode
Customises the audio settings for the content currently playing.
Repeat All / Repeat One
Set the repeat mode.
Background Music
Set the background music to be played when content is running.
Reset
Reset the background music.
Pause
Pause the background music.
Prev
Play the previous background music on the list.
Next
Play the next background music on the list.
"Reset, Pause, Prev, Next only appear when the background music is set.
40
File Formats Compatible with Player
Supported file systems include FAT32 and NTFS.
A file with a vertical and horizontal resolution larger than the maximum resolution cannot
be played. Check the vertical and horizontal resolution of the file.
Check the supported video and audio Codec types and Versions.
Check the supported file versions.
"PowerPoint version up to 97 – 2013 is supported
"For USB-Internal Memory file transfer, click OptionsSend.
Location of template files
– Internal MemoryMagicinfoSlide folder
– Internal Memory transfer: Internal MemoryMy Templates folder
Location of other files (non-template)
– Internal MemoryMagicinfoSlide folder
– Internal Memory transfer: Under the root folder
Network Schedule Multiframe
Playback restrictions
1 to 3 FHD video files can be played simultaneously or only one UHD video file and one
FHD video file at a time. In portrait playback mode, 3 FHD video files can be played
simultaneously or only one UHD video file at a time.
For Office files (PPT and Word files) and PDF files, only one file type is supported at a time.
LFD(*.LFD) files are not supported.
Contents with a resolution higher than 3840 x 2160 are not supported.
Sound output restrictions
More than one sound output cannot be used.
user
"Network BGM: Settings can be configured when creating a server schedule.
"Local BGM: BGM settings can be configured using the tools displayed after the TOOLS
button is pressed during Player playback.
"User-selected main frame: Main frame settings can be configured when creating a
server schedule.
Template les(*.LFD)
Restrictions
Check that you have Contents and Schedules folders published to the USB storage device.
"A properly published content appears as Published Content in the USB device.
"When copying a content you published to a USB device (Published Content ) to the
Internal Memory, the content appears in Internal Memory as Published Content
only. Contents and Schedules folders are not visible under Internal Memory.
Playback restrictions
A maximum of two video (Video) files can be played.
For Office files (PPT and Word files) and PDF files, only one file type is supported at a time.
When playing more than one video files simultaneously, make sure that the display areas
are not overlapping one another.
Sound output restrictions
More than one sound output cannot be used.
user
41
Video codecs (except the QPR-8K model)
File Extension Container Video Codec Resolution Frame rate
(fps)
Bit rate
(Mbps) Audio Codec
*.avi
*.mkv
*.asf
*.wmv
*.mp4
*.mov
*.3gp
*.vro
*.mpg
*.mpeg
*.ts
*.tp
*.trp
*.flv
*.vob
*.svi
*.m2ts
*.mts
AVI
MKV
ASF
MP4
3GP
MOV
FLV
VRO
VOB
PS
TS
SVAF
H.264 BP/MP/HP
4096 x 2160
60
Dolby Digital
AC3
LPCM
ADPCM(IMA, MS)
AAC
HE-AAC
WMA
DD+
MPEG(MP3)
AC-4
OPUS
HEVC (H.265 - Main, Main10) 60 80
Motion JPEG 3840 x 2160 30 80
MVC
1920 x 1080
60
20
MPEG4 SP/ASP
Window Media Video v9 (VC1)
MPEG2
MPEG1
Microsoft MPEG-4 v1, v2, v3
30
Window Media Video v7(WMV1), v8(WMV2)
H 263 Sorenson
VP6
*.webm WebM
VP8 1920 x 1080 60 20
Vorbis
VP9 3840 x 2160 80
*.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 RealAudio 6
42
Video codecs (applies to the QPR-8K model only)
File Extension Container Video Codec Resolution Frame rate
(fps)
Bit rate
(Mbps) Audio Codec
*.avi
*.mkv
*.asf
*.wmv
*.mp4
*.mov
*.3gp
*.vro
*.mpg
*.mpeg
*.ts
*.tp
*.trp
*.flv
*.vob
*.svi
*.m2ts
*.mts
AVI
MKV
ASF
MP4
3GP
MOV
FLV
VRO
VOB
PS
TS
SVAF
H.264 BP/MP/HP 4096 x 2160
60
Dolby Digital
AC3
LPCM
ADPCM(IMA, MS)
AAC
HE-AAC
WMA
DD+
MPEG(MP3)
AC-4
OPUS
HEVC (H.265 - Main, Main10) 7680 x 4320 60 80
Motion JPEG 3840 x 2160 30 80
MVC
1920 x 1080
60
20
MPEG4 SP/ASP
Window Media Video v9 (VC1)
MPEG2
MPEG1
Microsoft MPEG-4 v1, v2, v3
30
Window Media Video v7(WMV1), v8(WMV2)
H 263 Sorenson
VP6
*.webm WebM
VP8 1920 x 1080 60 20
Vorbis
VP9 3840 x 2160 80
*.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 RealAudio 6
"Because the specifications are based on the current 8K connectivity and decoding standards, future connectivity, broadcasting, and decoding standards may not be supported. Upgrading for
meeting future standards may require purchase of additional devices.
"Some 3rd party standards may not be supported.
43
Other restrictions
Codecs may not function properly if there is a problem with the content.
Video content does not play or does not play correctly if there is an error in the content or
container.
Sound or video may not work if they have standard bit rates/frame rates above the TV’s
compatibility ratings.
If the Index Table is has an error, the Seek (Jump) function will not work.
When playing video over a network connection, the video may not play smoothly because of
data transmission speeds.
Some USB/digital camera devices may not be compatible with the TV.
HEVC codec is only available in MKV / MP4 / TS containers.
The MVC codec is supported partly.
Video decoders
H.264 UHD is supported up to Level 5.1, and H.264 FHD is supported up to Level 4.1. (TV does
not support FMO / ASO / RS)
HEVC UHD is supported up to Level 5.1, and HEVC FHD is supported up to Level 4.1.
HEVC 8K is supported up to Level 6.1.
"This specification is only applicable to the QPR-8K model series.
VC1 AP L4 is not supported.
GMC 2 or above is not supported.
When a single video file is playing, Seamless mode is not supported under the following
conditions:
– Incompatible codec (MVC, VP3, MJPEG) ↔ Incompatible codec
– Incompatible codec ↔ Compatible codec
– The resolution is different from that of the monitor
– The frequency is different from that of the monitor
Audio decoders
WMA is supported up to 10 Pro 5.1 channels, M2 profile.
WMA1, WMA lossless / Voice are not supported.
QCELP and AMR NB/WB are not supported.
Vorbis is supported for up to 5.1 channels.
Dolby Digital Plus is supported for up to 5.1 channels.
The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 kHz, and differ
with the codec.
Image
Compatible image file format: JPEG, PNG, BMP
"32-bit, 24-bit and 8-bit BMP files are supported.
Supported maximum resolution: 7680 x 4320 (JPEG), 4096 x 4096 (PNG, BMP)
"When playing 10 files in one LFD file - 5120 x 5120
Supported maximum file size: 20MB
Supported Slideshow Effect: 9 effects
(Fade1, Fade2, Blind, Spiral, Checker, Linear, Stairs, Wipe, Random)
44
Power Point PDF WORD
Compatible document file formats
– Extension : ppt, pptx
– Version : Office 97 ~ Office 2013
Functions not supported
– Animation effect
– 3D shapes (which will be displayed in 2D)
– Header and footer (some subitems are not supported)
– Word Art
– Align
A group alignment error may occur
– Office 2007
SmartArt is not fully supported. 97 out of 115 subitems
are supported.
– Object insertion
– Half-width characters
– Letter spacing
– Charts
– Vertical text
Some subitems are not supported
– Slide notes and handout
Compatible document file formats
– Extension : pdf
Functions not supported
– Content less than 1 pixel not supported because of
performance degradation issue.
– Masked Image, Tiled Image content not supported.
– Content with Rotated Text, not supported.
– 3D Shadow Effects not supported.
– Some characters not supported
(Special characters may be corrupted)
Compatible document file formats
– Extension : .doc, .docx
– Version : Office 97 ~ Office 2013
Functions not supported
– Page background effect
– Some paragraph styles
– Word Art
– Align
A group alignment error may occur
– 3D shapes (which will be displayed in 2D)
– Office 2007
SmartArt is not fully supported. 97 out of 115 subitems
are supported.
– Charts
– Half-width characters
– Letter spacing
– Vertical text
Some subitems are not supported
– Slide notes and handout
45
Schedule
HOME ScheduleENTER E
Schedule
Internal Memory Send Delete
Schedule your content on a local channel.
Select to create a
new schedule on this
channel
CH 2
CH 3
The default content will be played when there is no programme scheduled. You can change the default content
from the Options menu.
Sunday, JanuaryAM
"The displayed image may differ depending on the model.
You can check the schedule imported from a selected storage device.
No. Description
Select the saved location of the schedule.
Create/Edit/Delete/View schedule of content playback.
46
Clone Product
HOME Clone ProductENTER E
Clone Product
MENU
"The displayed image may differ depending on the model.
Export settings on the product to an external storage device. You can also import settings from an external storage
device.
This option is useful when assigning the same settings to several products.
When a duplicate le is not found on the external storage device
1
Connect the external storage device, then run the Clone Product function.
2
The No cloning file found on the external storage device. Export this device's settings to the external storage
device? message appears.
3
Select Export to export the settings.
When a duplicate le is found on the external storage device
1
Connect the external storage device, then run the Clone Product function.
2
The Cloning file found. Please select an option. message appears.
Run the Import from External Storage or Export to External Storage function.
– Import from External Storage: Copy settings saved on an external storage device to the product.
– Export to External Storage: Copy settings on the product to an external storage device.
"After configuration is complete, the product is rebooted automatically.
47
ID Settings
HOME ID SettingsENTER E
ID Settings
"The displayed image may differ depending on the model.
Assign an ID to a set.
Device ID
Set a unique ID number for each product. (Range: 0~224)
"Press u/d to select a number, and press E.
"Enter the number you want using the number buttons on the remote control.
Device ID Auto Set
This feature automatically allots an ID number to a device connected via an RS232C cable.
"This function is only available on the first device within an RS-232C daisy chain.
PC Connection Cable
Select which type of cable you are using to connect the display to the PC.
RS232C cable
Communicate with MDC via the RS232C cable.
RJ-45 (LAN)/Wi-Fi Network or RJ-45 (LAN) Cable
Communicate with MDC via the RJ45 cable.
"Available functions may differ depending on the model.
48
Video Wall
HOME Video WallENTER E
Video Wall
"The displayed image may differ depending on the model.
Customise the layout of multiple displays that are connected to form a video wall.
In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays.
To display multiple images, refer to MDC Help or the MagicInfo user guide. Some models may not support the
MagicInfo function.
Video Wall
You can activate or deactivate Video Wall.
To organise a video wall, select On.
Off / On
Horizontal x Vertical
This feature automatically splits a videowall display based on a videowall matrix configuration.
Enter the videowall matrix.
The videowall display is split based on the configured matrix. The number of vertical or horizontal display devices
can be set within the range 1 and 15.
"A videowall display can be split into a maximum of 225 screens.
"The Horizontal x Vertical option is only enabled when Video Wall is set to On.
49
Screen Position
To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature.
Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form
the videowall.
To rearrange products, use the direction buttons on the remote control to move a product to another desired
number. Press the E button.
"Screen Position allows you to split the screen into a maximum of 225 views (15 x 15).
"The Screen Position option is only enabled when Video Wall is set to On.
"To use the function, make sure Horizontal x Vertical is configured.
Format
Select how to display images on the videowall display.
Full: Display images in full screen with no margin.
Natural: Display images in the original aspect ratio without enlarging or reducing the size.
"The Format option is only enabled when Video Wall is set to On.
50
Network Status
HOME Network StatusENTER E
Network Status
"The displayed image may differ depending on the model.
Check the current network and Internet connection.
51
On/Off Timer
HOME On/Off TimerENTER E
On/Off Timer
"The displayed image may differ depending on the model.
"You must set Clock Set before you can use this feature.
On Timer
Set On Timer so that your product turns on automatically at a time and on a day of your choice.
The power is turned on with the specified volume or input source.
On Timer: Set the on timer by making a selection from one of the seven options. Ensure you set the current time
first.
(On Timer 1 ~ On Timer 7)
"While the internal/USB memory option can be used with On Timer for MagicInfo mode, it is recommended to
use an internal memory.
"Proper operation of On Timer feature cannot be guaranteed if used with a battery powered USB device, which
can take longer to be recognised.
Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose
the days you want On Timer to turn on your product.
– The check mark indicates days you’ve selected.
Time: Set the hour and minute. Use the number buttons or the up and down arrow keys to enter numbers. Use
the left and right arrow buttons to change entry fields.
Volume (For models with built-in speakers): Set the desired volume level. Use the up and down arrow buttons
to change the volume level.
Source: Select the input source of your choice.
Content (when the Source is set to Internal/USB for MagicInfo mode): From the USB device or internal memory,
select a file (e.g. music, photo, or video) to play just after the product is turned on.
52
Off Timer
Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 ~ Off Timer 7)
Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose
the days you want Off Timer to turn off your product.
– The check mark indicates days you’ve selected.
Time: Set the hour and minute. Use the number buttons or the up and down arrow keys to enter numbers. Use
the left and right arrow buttons to change entry fields.
Holiday Management
Timer will be disabled during a period specified as a holiday.
Add Holiday: Specify the period you want to add as a holiday.
Select the start and end dates of the holiday you want to add using the u/d buttons, and click the Done
button.
The period will be added to the list of holidays.
– Start Date: Set the start date of the holiday.
– End Date: Set the end date of the holiday.
Delete: Delete selected items from the list of holidays.
Edit: Select a holiday item and then change the date.
Set Applied Timer: Set the On Timer and Off Timer to not activate on public holidays.
– Press E to select the On Timer and Off Timer settings you do not want to activate.
– The selected On Timer and Off Timer will not activate.
53
Ticker
HOME TickerENTER E
Ticker
"The displayed image may differ depending on the model.
Input text while a video or image is displayed and display the text on the screen.
"You must set Clock Set before you can use this feature.
Off / On: Set whether or not to use Ticker.
Message: Enter a message to display on the screen.
Time: Set the Start Time and End Time to display a Message.
Font options: Specify the text font and colour for the message.
Position: Select a position to display a Message.
Scroll: Turn scroll effects of Ticker on or not. Specify the scroll Direction and Speed for the message.
Preview: Preview your Ticker settings.
54
URL Launcher
HOME URL LauncherENTER E
URL Launcher
URL Launcher
"The displayed image may differ depending on the model.
For details on how to use the URL Launcher feature, contact the dealer the product was purchased from.
"To use the URL Launcher feature, set Play via to URL Launcher in System.
(MENU mSystemPlay viaURL Launcher)
55
URL Launcher Settings
HOME URL Launcher SettingsENTER E
URL Launcher Settings
"The displayed image may differ depending on the model.
"For details on how to use the URL Launcher feature, contact the dealer the product was purchased from.
Install Web App: Enter URL to install the web application.
Install from USB Device: Install the web application from the USB storage device.
Uninstall: Remove the installed web application.
Timeout Setting: Set the timeout period for connecting to the URL.
Developer Mode: Enable developer mode.
56
Screen Adjustment
Configure the Picture settings (Backlight, Colour Tone, etc.).
The layout of the Picture menu options may vary depending on the product.
Backlight / Brightness / Contrast
/ Sharpness
MENU mPictureENTER E
Picture
Backlight
Brightness
Contrast
Sharpness
Colour Temperature
Advanced Settings
Picture Options
100
45
70
50
10000 K
"The displayed image may differ depending on the model.
Your product has several options for adjusting picture quality.
"You can adjust and store settings for each external device you have connected to an input on the product.
"Lowering picture brightness reduces power consumption.
Chapter 06
57
Colour Temperature
MENU mPictureColour TemperatureENTER E
Picture
Colour Temperature 10000 K
"The displayed image may differ depending on the model.
It sets colour temperature. The value and temperature increase simultaneously, so the ratio of blue colour rises.
(Range: 2800K–16000K)
"Enabled when Colour Tone is set to Off.
58
Advanced Settings
MENU mPictureAdvanced SettingsENTER E
Advanced Settings
Picture Enhancer
HDR+ Mode
Colour
Tint (G/R)
White Balance
Gamma
On
Off
50
0
BT.1886
0
BT.1886
"The displayed image may differ depending on the model.
Configure advanced picture settings to create your preferred picture.
Picture Enhancer
Displays enhanced colour and sharpness.
Off / On
HDR+ Mode or HDR10+ Mode
Automatically provide an optimal HDR effect based on the video source.
Off / On
"This function may not be supported depending on the model.
"Models with Local Dimming support HDR10+ Mode.
Colour
Adjust the colour saturation levels. Colour saturation intensifies as the value nears 100. (Range: 0~100)
Tint (G/R)
Adjust the ratio of green to red tint levels. Increasing values intensifies the saturation of red and green colours.
(Range: 0~50)
59
White Balance
Adjust the colour temperature of the picture so that white objects appear brighter.
"This function may not be supported depending on the model.
2 Point
Adjust red, green, and blue luminosity levels in two sections for precise white balance
optimisation.
R-Offset / G-Offset / B-Offset: Adjust the proportion of each of red, green and blue colours
in dark areas.
R-Gain / G-Gain / B-Gain: Adjust the proportion of each of red, green and blue colours in
bright areas.
Reset: Suitable for environments where videowall display are used.
20 Point Settings
Controls the white balance in 20 point interval by adjusting the red, green, and blue brightness.
20 Point
Adjust red, green, and blue luminosity levels in twenty sections for precise white balance
optimisation.
Off ( ) / On ( )
Interval: Select interval to adjust.
Red: Adjust the red level.
Green: Adjust the green level.
Blue: Adjust the blue level.
Reset: Restore the current level's 20 point White Balance to the default values.
"Some external devices may not support this function.
White Balance Settings
Adjust the colour temperature of the picture so that white objects appear brighter.
"Available for Video Wall models only.
White Balance (Custom / Color Expert): Select Color Expert to apply the PC calibration
settings.
R-Gain / G-Gain / B-Gain: Adjust the proportion of each of red, green and blue colours in
bright areas.
Reset: Restore the white balance settings to the default values.
Uniformity
Calibrate the brightness and colour uniformity within each screen.
"Available for Video Wall models only.
Off / On
60
Gamma
Adjust the primary colour intensity.
HLG / ST.2084 / BT.1886 / S Curve
"Gamma settings HLG, ST.2084, and BT.1886 may change depending on the input video
settings. For models with the HDR+ Mode support, the Gamma settings HLG, ST.2084, and
BT.1886 may change depending on the input video and HDR+ Mode settings. If HDR+ Mode
is set to Off, HLG, ST.2084, and BT.1886 settings may be available depending on the input
video. To adjust S Curve, set HDR+ Mode to Off.
HLG / ST.2084 / BT.1886 / S Curve
Adjust the HLG, ST.2084, BT.1886, S Curve levels of the picture.
"Available functions may differ depending on the port type.
Contrast Enhancer
Automatically balance the contrast to prevent excessive differences between bright and dark
areas.
Off / Low / Medium / High
Black Tone
Select the black level to adjust the screen depth.
Off / Dark / Darker / Darkest
Flesh Tone
Adjust the flesh tone colour by increasing or decreasing red levels.
RGB Only Mode
Fine-tune the saturation and tint of the red, green, and blue colour channels.
Off / Red / Green / Blue
Colour Space Settings
Configure colour space settings to refine the spectrum of colours on your screen.
Colour Space
Choose a colour space.
Auto / Native / Custom
"To adjust Colour, Red, Green, Blue and Reset, set Colour Space to Custom.
61
Input Signal Plus
Expands the input signal range for HDMI connections.
HDMI1 (Off ( ) / On ( ))
"When Input Signal Plus is set to On, up to the 3840 x 2160 @ 60 Hz resolution is supported.
(Up to 7680 x 4320 @ 60 Hz resolution is supported for the QPR-8K model only, if connected
to HDMI IN 4.)
When Input Signal Plus is set to Off, up to the 3840 x 2160 @ 30 Hz resolution is supported.
"Connecting parts may differ depending on the model.
Supported Resolutions for UHD Input Signals
Check the supported resolution for UHD input signals.
Resolution: 3840 x 2160p, 4096 x 2160p
If Input Signal Plus is set to Off
Frame rate
(fps)
Colour Depth /
Chroma Sampling
50 / 60 8 bit - - - O
If Input Signal Plus is set to On
Frame rate
(fps)
Colour Depth /
Chroma Sampling
50 / 60
8 bit O O O O
10 bit - - O O
12 bit - - O O
Resolutions for Input Signals supported by QPR-8K model series
Check the resolutions for input signals supported by QPR-8K model series.
If Input Signal Plus is set to On
Resolution: 3840 x 2160p
Frame rate
(fps)
Colour Depth /
Chroma Sampling
50 / 60
8 bit O O O O
10 bit *O *O O O
12 bit - - O O
120 10 bit *O *O *O *O
"*: These specifications are supported for the HDMI 4 port.
Resolution: 7680 x 4320
Frame rate
(fps)
Colour Depth /
Chroma Sampling
24 / 30 8 bit / 10 bit *O *O *O *O
50 / 60 8 bit / 10 bit - - - *O
"*: These specifications are supported for the HDMI 4 port. Use an HDMI cable that supports
these specifications
Motion Lighting
Reduces power consumption by reducing screen brightness when the picture on the screen is
in motion.
Off / On
"This feature is not available for videowall displays.
62
Picture Options
MENU mPicturePicture OptionsENTER E
Picture Options
Colour Tone
Digital Clean View
HDMI Black Level
Film Mode
Local Dimming
Dynamic Backlight
Off
Off
Auto
Off
High
On
"The displayed image may differ depending on the model.
Colour Tone
Select the colour tone that best suits your viewing preferences.
Off / Cool / Standard / Warm1 / Warm2 / Natural
"Settings can be adjusted and stored for each external device connected to an input on the product.
"Available options may vary depending on the product.
Digital Clean View
Reduce picture noise to avoid distractions such as flickering.
Auto / Off
HDMI Black Level
Adjust the black level to optimise the HDMI picture brightness and contrast.
Normal / Low / Auto
Film Mode
Make frame transitions from older video sources smoother. This function is only available when the input signal is
TV, AV, Component (480i, 1080i), or HDMI (1080i).
Off / Auto1 / Auto2
63
Picture Options
Colour Tone
Digital Clean View
HDMI Black Level
Film Mode
Local Dimming
Dynamic Backlight
Off
Off
Auto
Off
High
On
"The displayed image may differ depending on the model.
Local Dimming
Adjust brightness levels of individual on-screen areas for optimum contrast.
Off / Low / Standard / High
"Models with Dynamic Backlight are not supported.
Dynamic Backlight
Automatically adjust the backlight to provide the best possible screen contrast under the current conditions.
Off / On
"Models with Local Dimming are not supported.
Apply Picture Settings
MENU mPictureApply Picture SettingsENTER E
Picture
Apply Picture Settings All Sources
"The displayed image may differ depending on the model.
Apply the picture settings to all external devices connected to the device or to the current source only.
All Sources / Current Source
64
Picture Size Settings
MENU mPicturePicture Size SettingsENTER E
Picture Size Settings
Picture Size
Off
Fit to screen
Zoom and Position
"The displayed image may differ depending on the model.
Choose size and aspect ratio picture displayed on screen.
Picture Size
Different screen adjustment options are displayed depending on the current input source.
"Available functions may differ depending on the model.
16:9 Standard: Sets the picture to 16:9 Standard wide mode.
Custom: Changes the resolution to suit the user's preferences.
4:3: Sets the picture to basic (4:3) mode.
"Do not set your product to 4:3 format for a long time.
The borders displayed on the left and right, or top and bottom of the screen may cause image retention
(screen burn) which is not covered by the warranty.
Fit to screen
Adjusts the picture position. When selected, the full programme image will be displayed. No part of the image will
be cut off.
Off / On / Auto
Zoom and Position
Adjusts the picture zoom and position. This function is available only if Picture Size is set to Custom.
"If you want to reset the picture to its original position, select Reset in the Zoom and Position screen. The picture
will be set to its default position.
65
Reset Picture
MENU mPictureReset PictureENTER E
Picture
Reset Picture
"The displayed image may differ depending on the model.
Restore all picture settings to the factory default.
66
OnScreen Display
Display Orientation
MENU mOnScreen DisplayDisplay OrientationENTER E
Display Orientation
Onscreen Menu Orientation
Source Content Orientation
Aspect Ratio
Landscape
Landscape
Full Screen
"The displayed image may differ depending on the model.
Onscreen Menu Orientation
Select whether the onscreen menu should be displayed in landscape or portrait orientation.
Landscape: Display the menu in landscape mode.
Portrait: Display the menu in portrait mode on the right side of the product screen.
Source Content Orientation
Rotate the product screen orientation.
"This feature is not available for input source resolutions higher than 7680 x 4320.
Landscape: Display the screen in landscape mode.
Portrait: Display the screen in portrait mode.
Aspect Ratio
Set the rotated screen to be either full screen or original.
Full Screen: Display the rotated screen in full screen.
Original ratio: Display the rotated screen in the original aspect ratio.
"Available only when Source Content Orientation is set to Portrait.
Chapter 07
67
Auto Protection Time
If the screen displays a still image for a certain period of time you define, the product activates the screen saver to
prevent the formation of burnt in ghost images on the screen.
Off / 2 hours / 4 hours / 6 hours / 8 hours / 10 hours
Screen Burn Protection
To reduce the possibility of screen burn, this unit is equipped with Screen Burn Protection screen burn prevention
technology.
Screen Burn Protection moves the picture slightly on the screen.
Pixel Shift
Minimize image retention by finely moving pixels horizontally or vertically.
Pixel Shift (Off ( ) / On ( ))
"Horizontal, Vertical and Time are enabled only when Pixel Shift is set to On.
Horizontal: Sets how many pixels the screen moves horizontally.
Vertical: Sets how many pixels the screen moves vertically.
Time: Set the time interval for performing the horizontal or vertical movement, respectively.
Available Pixel Shift Settings and Optimum Settings.
Available Settings Optimum Settings
Horizontal (pixels) 0 ~ 4 4
Vertical (pixels) 0 ~ 4 4
Time (minute) 1 minute ~ 4 minutes 4 minutes
"The Pixel Shift value may differ depending on the model.
"Displaying a still image or a 4:3 output for an extended period of time may cause image retention. This is not a
defect in the product.
Screen Protection
MENU mOnScreen DisplayScreen ProtectionENTER E
Screen Protection
Auto Protection Time
Screen Burn Protection
Off
"The displayed image may differ depending on the model.
68
Screen Burn Protection
Pixel Shift
Timer
Immediate display Off
"The displayed image may differ depending on the model.
Timer
You can set the timer for Screen Burn Protection.
The Screen Burn Protection feature stops automatically after a specified period of time.
Timer
Off
Repeat: Display the image retention-preventive pattern set in Mode at specified time intervals(Period).
Interval: Display the image retention-preventive pattern set in Mode for a specified period of time (from Start Time
to End Time).
"Mode, Period, Time, Start Time and End Time are enabled only when Timer is set to Repeat or Interval.
Mode: Select a screen protective pattern to display.
– Pixel: Pixels on the screen alternate black continuously.
– Rolling bar: A vertical bar moves left to right.
– Fading screen: The entire screen becomes brighter, then darker.
"The Rolling bar and Fading screen patterns appear only once regardless of the specified repeat period or
time.
Period: Specify the time interval to activate the Screen Burn Protection function.
"The option is enabled when Repeat is selected for Timer.
Time: Specify the duration to keep the Screen Burn Protection function on.
"Enabled when Timer is set to Repeat and Mode is set to Pixel.
Start Time: Set the start time to activate the screen protection function.
"The option is enabled when Interval is selected for Timer.
End Time: Set the end time to deactivate the screen protection function.
"The option is enabled when Interval is selected for Timer.
69
Screen Burn Protection
Pixel Shift
Timer
Immediate display Off
"The displayed image may differ depending on the model.
Immediate display
Select the screen saver you want to display immediately.
Off / Pixel / Rolling bar / Fading screen
70
Message Display
MENU mOnScreen DisplayMessage DisplayENTER E
Message Display
Source Info
No Signal Message
MDC Message
Download Status Message
On
On
On
Off
"The displayed image may differ depending on the model.
Source Info
Select whether to display the source OSD when the input source changes.
Off / On
No Signal Message
Select whether to display the no-signal OSD when no signal is detected.
The message No Cable Connected will appear if no source device is connected.
Off / On
MDC Message
Select whether to display the MDC OSD when the product is controlled by the MDC.
Off / On
Download Status Message
Select to display the status when downloading content from a server or other device.
Off / On
71
Language
MENU mOnScreen DisplayLanguageENTER E
OnScreen Display
Language English
"The displayed image may differ depending on the model.
Set the menu language.
"A change to the language setting will only be applied to the onscreen menu display. It will not be applied to
other functions on your PC.
Reset OnScreen Display
MENU mOnScreen DisplayReset OnScreen DisplayENTER E
OnScreen Display
Reset OnScreen Display
"The displayed image may differ depending on the model.
This option returns the current settings under OnScreen Display to the default factory settings.
72
Sound Adjustment
Configure the Sound settings for the product.
"This function may not be supported depending on the model.
Sound Mode
MENU mSoundSound ModeENTER E
Sound
Sound Mode
Balance
Equaliser
HDMI Sound
Sound on Video Call
Sound Output
Auto Volume
Standard
AV(HDMI)
Current Source
Internal
"The displayed image may differ depending on the model.
You can select a sound mode to suit your personal preferences.
Standard: Selects the normal sound mode.
Music: Emphasises music over voices.
Movie: Provides the best sound for movies.
Clear Voice: Emphasises voices over other sounds.
Amplify: Increase the intensity of high-frequency sound to allow a better listening experience for the hearing
impaired.
"This function is disabled when Sound Output is set to External or Receiver (HDMI).
Chapter 08
73
Balance
MENU mSoundBalanceENTER E
Adjust speaker volume levels for sound balance optimisation.
Balance L/R: Adjusts the balance between the left and right speaker.
Reset: Resets the balance to its default settings.
"This function is disabled when Sound Output is set to External or Receiver (HDMI).
Equaliser
MENU mSoundEqualiserENTER E
Adjust the equaliser to customise the volume and pitch, and enhance the richness of the sound
output.
100 Hz / 200 Hz / 500 Hz / 1 kHz / 2 kHz / 5 kHz / 10 kHz (Bandwidth Adjustment): Adjusts
the level of specific bandwidth frequencies.
Reset: Resets the equaliser to its default settings.
"Available only when Sound Mode is set to Standard.
"This function is disabled when Sound Output is set to External or Receiver (HDMI).
HDMI Sound
MENU mSoundHDMI SoundENTER E
Select whether to hear from AV(HDMI) or PC(DVI).
AV(HDMI) / PC(DVI)
"Models without the AUDIO IN port are not supported.
Sound on Video Call
MENU mSoundSound on Video CallENTER E
Select sound output to listen to during a video call.
Current Source / Video Call
"Models without the AUDIO IN port are not supported.
Digital Output Audio Format
MENU mSoundDigital Output Audio FormatENTER E
Select the digital audio output format. The Dolby Digital+ option is only available via
HDMI(ARC) for external devices that support the format.
PCM / Dolby Digital / Dolby Digital+
74
Digital Output Audio Delay
MENU mSoundDigital Output Audio DelayENTER E
Adjust the delay time between audio and video tracks. This function is only available when the
device is connected via SPDIF.
"Only models with the DIGITAL AUDIO OUT (OPTICAL) port are supported.
Sound Output
MENU mSoundSound OutputENTER E
Select speakers for sound output.
Internal / External / Receiver (HDMI)
"When you set Sound Output to External or Receiver (HDMI), the internal speaker is turned
off. You will hear sound through the external speakers only.
"The audio is available both for internal and external speakers while connected via the
AUDIO OUT port with the Sound Output option set to Internal. Connecting parts may differ
in different products.
"To select the Receiver (HDMI) option, set Anynet+ (HDMI-CEC) to On while the product is
connected to the AV Receiver’s HDMI(ARC) port.
"If there is no video signal, both the products speakers and the external speakers will be
mute.
Auto Volume
MENU mSoundAuto VolumeENTER E
Automatically adjusts the volume level when you change video sources or content so the level
remains the same.
Off ( ) / On ( )
"To use the volume control of a connected source device, set Auto Volume to Off.
"This function is disabled when Sound Output is set to External or Receiver (HDMI).
Reset Sound
MENU mSoundReset SoundENTER E
Reset all sound settings to the factory defaults.
75
Network
Network Status
MENU mNetworkNetwork StatusENTER E
You can check the current network and Internet status.
Open Network Settings
MENU mNetworkOpen Network SettingsENTER E
Configure network settings to connect to an available network.
Network Type
"The Network Type menu do not be supported for Wired models.
Wireless / Wired
Chapter 09
76
Network Settings (Wired)
Connecting to a Wired Network
There are three ways to attach your product to your LAN using cable.
You can attach your product to your LAN by connecting the LAN port on the back of your
product to an external modem using a LAN cable.
See the diagram below.
The Modem Port on the Wall
Modem Cable LAN Cable
External Modem
(ADSL / VDSL)
LAN
RJ45
(LAN IN)
You can attach your product to your LAN by connecting the LAN port on the back of your
product to an IP Sharer which is connected to an external modem. Use LAN cable for the
connection. See the diagram below.
The Modem Port on the Wall
Modem Cable LAN Cable LAN Cable
External Modem
(ADSL / VDSL)
IP Sharer
(having DHCP server)
LAN
RJ45
(LAN IN)
Depending on how your network is configured, you may be able to attach your product to
your LAN by connecting the LAN port on the back of your product directly to a network wall
outlet using a LAN cable.
See the diagram below. Note that the wall outlet is attached to a modem or router
elsewhere in your house.
The LAN Port on the Wall
LAN Cable
LAN
RJ45
(LAN IN)
If you have a Dynamic Network, you should use an ADSL modem or router that supports
the Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP
automatically provide the IP address, subnet mask, gateway, and DNS values your product
needs to access the Internet so you do not have to enter them manually. Most home networks
are Dynamic Networks.
Some networks require a Static IP address. If your network requires a Static IP address, you
must enter the IP address, subnet mask, gateway, and DNS values manually on your product IP
Settings when you set up the network connection. To get the IP address, subnet mask, gateway,
and DNS values, contact your Internet Service Provider (ISP).
If you have a Windows computer, you can also get these values through your computer.
"You can use ADSL modems that support DHCP if your network requires a Static IP address.
"ADSL modems that support DHCP also let you use Static IP addresses.
77
Set the network connection to use Internet services such as perform software upgrades.
Automatic Open Network Settings (Wired)
Connect to the network using a LAN cable.
Make sure a LAN cable is connected first.
How to set up automatically
1
Set Network Type to Wired from the Open Network Settings page.
2
The network test screen appears and verifies the network connection.
When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
"If the connection process fails, check the LAN port connection.
"If the automatic process cannot find the network connection values or if you want to set the
connection manually, go to the next section(Manual Open Network Settings (Wired)).
Manual Open Network Settings (Wired)
Offices may use static IP addresses.
If this is the case, ask the network administrator for the IP address, subnet mask, gateway and
DNS server address. Enter these values manually.
Getting the Network Connection Values
To view the Network connection values on most Windows computers, follow these steps.
1
Right click the Network icon on the bottom right of the screen.
2
In the pop-up menu that appears, click Status.
3
On the dialog that appears, click the Support tab.
4
On the Support Tab, click the Details button. The Network connection values are displayed.
"The path to the settings depends on the installed OS.
How to set up manually
1
Set Network Type to Wired from the Open Network Settings page.
2
The network test screen appears and the verification process starts. Press Cancel. The
verification process stops.
3
Select IP Settings on network connection screen. The IP Settings screen appears.
4
Select the field at the top, press E, and then set IP setting to Enter manually. Repeat the
entry process for each field in the IP Address.
"Setting IP setting to Enter manually automatically changes DNS setting to Enter
manually.
5
When done, select OK at the bottom of the page, and then press E. The network test
screen appears and the verification process starts.
6
When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
78
Network Settings (Wireless)
"This function may not be supported depending on the model.
Connecting to a Wireless Network
The LAN Port on the Wall
LAN Cable
Wireless IP sharer
(router having DHCP server)
Samsung recommends using IEEE 802.11n. When you play video over a network connection, the
video may not play smoothly.
"Select a channel for the wireless IP sharer that is not currently being used. If the channel set
for the wireless IP sharer is currently being used by another device nearby, this will result in
interference and communication failure.
"Your product supports only the following wireless network security protocols.
– Authentication Modes: WEP, WPAPSK, WPA2PSK
– Encryption Types: WEP, TKIP, AES
In compliance with the Wi-Fi certification specifications, Samsung products do not support
WEP or TKIP security encryption in networks running in the High-throughput(Greenfield)
802.11n mode.
"If your wireless router supports WPS (Wi-Fi Protected Setup), you can connect to the
network via PBC (Push Button Configuration) or PIN (Personal Identification Number). WPS
will automatically configure the SSID and WPA key in either mode.
"Connection Methods: You can setup the wireless network connection in three ways.
Automatic Network Setup, Manual Network Setup, Use WPS
"Enterprise WPA2 (TLS/TTLS/PEAP) certified models: QBR, QMN, QMR, QEN
Automatic Network Setup (Wireless)
Most wireless networks have an optional security system that requires devices that access the
network to transmit an encrypted security code called an Access or Security key. The Security
key is based on a Pass Phrase, typically a word or a series of letters and numbers of a specified
length you were asked to enter when you set up security for your wireless network. If you use
this method of setting up the network connection, and have a Security key for your wireless
network, you will have to enter the Pass Phrase during the the automatic or manual setup
process.
How to set up automatically
1
Set Network Type to Wireless from the Open Network Settings page.
2
The Network function searches for available wireless networks. When done, it displays a list
of the available networks.
In the list of networks, press the ▲ or ▼ button to select a network, and then press the E
button.
"If the desired wireless router does not appear, select Refresh to search again.
"If the router cannot be found after retrying, select the Add Network.
3
If the Enter the password for (AP Name). screen appears, go to step 4. If you select a
wireless router that does not have security, go to step 6.
4
If the router has security, enter the Enter the password for (AP Name). (Security key or PIN).
5
When done, use the right arrow button to move the cursor to Done, and then press E. The
network connection screen appears and the verification process starts.
"A connection with the router is established, but the Internet cannot be accessed. In this
case, contact your Internet service provider.
6
When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
79
Manual Network Setup (Wireless)
Offices may use static IP addresses.
If this is the case, ask the network administrator for the IP address, subnet mask, gateway and
DNS server address. Enter these values manually.
Getting the Network Connection Values
To view the Network connection values on most Windows computers, follow these steps.
1
Right click the Network icon on the bottom right of the screen.
2
In the pop-up menu that appears, click Status.
3
On the dialog that appears, click the Support tab.
4
On the Support Tab, click the Details button. The Network connection values are displayed.
How to set up manually
1
Set Network Type to Wireless from the Open Network Settings page.
2
The Network function searches for available wireless networks. When done, it displays a list
of the available networks.
3
In the list of networks, press the u or d button to select a network, and then press the E
button twice.
"If the desired wireless router does not appear, select Refresh to search again.
"If the router cannot be found after retrying, select the Stop button.
The Add Network button appears.
4
If the Enter the password for (AP Name). screen appears, go to step 5. If you select a
wireless router that does not have security, go to step 7.
5
If the router has security, enter the Enter the password for (AP Name). (Security key or PIN).
6
When done, use the right arrow button to move the cursor to Done, and then press E. The
network connection screen appears and the verification process starts.
7
Select Cancel while network connections are being attempted. This will stop the
connection.
8
Select IP Settings on network connection screen. The IP Settings screen appears.
9
Select the field at the top, press E, and then set IP setting to Enter manually. Repeat the
entry process for each field in the IP Address.
"Setting IP setting to Enter manually automatically changes DNS setting to Enter
manually.
10
When done, select OK at the bottom of the page, and then press E. The network test
screen appears and the verification process starts.
11
When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
80
Use WPS
"This function may not be supported depending on the model.
How to set up using Use WPS
If your router has a Use WPS button, follow these steps.
1
Set Network Type to Wireless from the Open Network Settings page.
2
Select Use WPS, press E.
3
Press the WPS or PBC button on your wireless router withine the next two minutes. Your
product automatically acquires all the network setting values it needs and connects to your
network.
– If you want to use the WPS PIN, select WPS PIN.
Go to your wireless router's Settings, enter your PIN, and then select OK.
4
The network connection screen appears, and network setup is done.
IPv6
MENU mNetworkIPv6ENTER E
Enable or disable IPv6.
Off ( ) / On ( )
"This function may not be supported depending on the model.
IPv6 Status
MENU mNetworkIPv6 StatusENTER E
Check the status of your IPv6 Internet connection.
"This function may not be supported depending on the model.
81
Server Network Settings
MENU mNetworkServer Network SettingsENTER E
Connect to server
Connect to MagicInfo server.
Server Address / TLS / Port
"If you do use the TLS option, the server is configured to use https and data transfer is
encrypted. (Port number: 7002)
"If you don't use the TLS option, enter the server IP address and port number. Use 7001 as
the port number. (If you are unable to connect to the server using port number 7001, check
with your server administrator to find the correct port number and then change the port
number.)
"Enter the server IP address and port number. Use 7001 as the port number. (If unable to
connect to the server using port number 7001, check with your server administrator to find
the correct port number and then change the port number.)
"For the MagicInfo Server user guide, visit the following website: http://displaysolutions.
samsung.comSupportResourcesMagicInfo Web Manual.
MagicInfo Mode
Select the appropriate MagicInfo Mode depending on the environment where you are using the
product.
Lite / Premium
"Supported content types may be limited while MagicInfo Mode is set to Lite.
Server Access
Allow or deny access to MagicInfo server.
Allow / Deny
FTP Mode
Specify the FTP operating mode.
Active / Passive
Proxy server
Set up your proxy server connection and related functions.
Off / On
Address / Port / ID / Password
"Address / Port / ID and Password are enabled only when Proxy server is set to On.
Device Name
MENU mNetworkDevice NameENTER E
Select or enter a device name.
This name can be shown on network device over the network.
[Signage] Display1 ~ 6 / User Input
82
System
Accessibility
MENU mSystem AccessibilityENTER E
System
Accessibility
Start Setup
Touch Control
Time
Auto Source Switching
Power Control
Eco Solution
"The displayed image may differ depending on the model.
Chapter 10
High Contrast
Set the background and font to high-contrast colours in Menu. Menu transparencies become opaque when the
option is selected.
Off ( ) / On ( )
Enlarge
Enlarge the size of the Menu area.
Off ( ) / On ( )
83
Go through the initial setup steps like you did the first time you used this product.
"Enter your 4 digit PIN number. The default PIN number is "0-0-0-0".
If you want to change the PIN number, use the Change PIN function.
"Change the PIN to keep your device secure.
Start Setup
MENU mSystemStart SetupENTER E
System
Start Setup
"The displayed image may differ depending on the model.
Touch Control
MENU mSystemTouch ControlENTER E
Touch Control
Touch Control
Admin Menu Lock
Off
Off
"The displayed image may differ depending on the model.
Set the functions related to touch control.
"This function may not be supported depending on the model.
Touch Control
Prevent touch gestures from controlling your device.
Off / On
Admin Menu Lock
Set the Admin Menu Lock to display the administrator settings menu when you tap and hold the finger on the
screen.
Off / On
"Available only when Touch Control is set to On.
84
Time
MENU mSystemTimeENTER E
Time
Clock Set
NTP Settings
DST
Power On Delay
Off
0
"The displayed image may differ depending on the model.
You can configure Clock Set or DST. Configure various time-related settings.
Clock Set
Select Clock Set. Select Date or Time, and then press E.
Use the number buttons to enter numbers or press the up and down arrow buttons. Use the left and right arrow
buttons to move from one entry field to the next. Press E when done.
"You can set the Date and Time directly by pressing the number buttons on the remote control.
NTP Settings
Set up the server URL and time zone to use the network time.
DST
Switches the DST (Daylight Saving Time) function on or off.
Off / On
Start Date: Set the start date of Daylight Saving Time.
End Date: Set the end date of Daylight Saving Time.
Time Offset: Select the correct time offset for your timezone.
"Start Date, End Date and Time Offset are enabled only when DST is set to On.
Power On Delay
When connecting multiple products, adjust the power-on time for each product to prevent power overload (within
the range 0–50 seconds).
85
Auto Source Switching
MENU mSystemAuto Source SwitchingENTER E
Auto Source Switching
Auto Source Switching
Primary Source Recovery
Primary Source
Secondary Source
Default Input
Off
Off
All
DisplayPort
Last Input
"The displayed image may differ depending on the model.
Auto Source Switching
Switch to preset source or another source when the main source device gets disconnected.
Primary Source Recovery
Select whether to restore the selected primary input source when a primary input source is connected.
"The Primary Source Recovery function is disabled if Primary Source is set to All.
Primary Source
Select a primary source to switch to when no signals are received from the current input.
Secondary Source
Select a secondary source to switch to when no signals are received from the current input.
"The Secondary Source function is disabled if Primary Source is set to All.
Default Input
Select the default input to switch to when the new input is disconnected. The Last Input option only includes
external inputs connected via cables.
86
Power Control
MENU mSystemPower ControlENTER E
Power Control
Auto Power On
PC module power
Max. Power Saving
Standby Control
Network Standby
Power Button
Off
On
On
Off
Power on only
"The displayed image may differ depending on the model.
Auto Power On
This feature automatically turns on the product as soon as it is plugged in. Pressing the power button is not needed.
Off / On
"If you have set this feature to On for a videowall display, wait for about 2 minutes before connecting the power
cable.
PC module power
The PC module can be turned on/off separately from the product.
"This function may not be supported depending on the model.
Synced power-on
Set to Off to turn on the PC module without turning on the product.
Off / On
Synced power-off
Set to Off to turn off the PC module without turning off the product.
Off / On
Max. Power Saving
Conserve power by turning off PC monitor when PC is not used for certain time.
Off / On
"This function may not be supported depending on the model.
87
Power Control
Auto Power On
PC module power
Max. Power Saving
Standby Control
Network Standby
Power Button
Off
On
On
Off
Power on only
"The displayed image may differ depending on the model.
Standby Control
You can set the screen standby mode to be applied when an input signal is received.
"This function may not be supported depending on the model.
Auto
The display stays off to save energy until working signals are detected even if there is an external device
connected.
The message No Cable Connected will appear if no source device is connected.
Off
The message No Signal will appear if no input signals are detected.
"If the message, "No Signal" appears even though a source device is connected, check the cable connections
and the settings of your source device.
"If No Signal Message is set to Off, the No Signal message does not appear.
In this case, set No Signal Message to On.
On
The display turns off to save energy if no input signals are detected.
Network Standby
This feature keeps the network power on when the product turns off.
Off / On
Power Button
The power button on the remote control can be set to turn on the power or turn on or off the power.
Power on only: Set the power button on the remote control only to turn on the power.
Power on and off: Set the power button on the remote control to turn on or off the power.
88
Brightness Limit
Turn the Brightness Limit on or off. If you select On, the display won't have the maximum brightness, but you will
save energy.
Off / On
"This function may not be supported depending on the model.
Energy Saving Mode
Reduce the power consumption by adjusting the screen brightness.
Off / Low / Medium / High or Off ( ) / On ( )
Eco Sensor
Automatically adjust the picture brightness based on the ambient light level.
Off / On
"If the screen contrast is not sufficient, set the Eco Sensor to Off. If the Eco Sensor is Off, it may not comply with
energy standards.
"This function may not be supported depending on the model.
Minimum Backlight
Set the minimum brightness for the signage screen. This function only works if its value is lower than the value set
in the Picture menu's Backlight setting.
"If Eco Sensor is On, the display brightness may change (become slightly darker or brighter) depending on the
surrounding light intensity.
"Available only when Eco Sensor is set to On.
"This function may not be supported depending on the model.
Eco Solution
MENU mSystemEco SolutionENTER E
Eco Solution
Brightness Limit
Energy Saving Mode
Eco Sensor
Screen Lamp Schedule
No Signal Power Off
Auto Power Off
Minimum Backlight
On
Off
Off
Off
15 minutes
Off (Recommended)
0
"The displayed image may differ depending on the model.
89
Screen Lamp Schedule
Screen Lamp Schedule
Enable or disable the lamp schedule.
Off / On
Schedule 1, Schedule 2
Time
The panel brightness will change to the brightness set in Lamp at a specified time.
Lamp
Adjust the panel brightness. A value closer to 100 makes the panel brighter.
0 ~ 100
No Signal Power Off
Save power by turning the product off when no signal is received from any source.
"This function may not be supported depending on the model.
Off / 15 minutes / 30 minutes / 60 minutes
"This function does not operate if the display is in the standby mode.
"The product will automatically power off at a specified time. The time can be changed as required.
Auto Power Off
Choose how long the display will wait before turning off after no user interaction is detected.
Off (Recommended) / 4 hours / 6 hours / 8 hours
Eco Solution
Brightness Limit
Energy Saving Mode
Eco Sensor
Screen Lamp Schedule
No Signal Power Off
Auto Power Off
Minimum Backlight
On
Off
Off
Off
15 minutes
Off (Recommended)
0
"The displayed image may differ depending on the model.
90
Temperature Control
MENU mSystemTemperature ControlENTER E
System
Temperature Control 77
"The displayed image may differ depending on the model.
This function detects the internal temperature of the product. You can specify the temperature range that is
acceptable.
The default temperature is set to 77 °C.
The recommended operating temperature for this product is 75 to 80 °C (based on an ambient temperature of 40
°C).
"The screen will become darker if the current temperature exceeds the specified temperature limit. If the
temperature continues to rise, the product will power off to prevent overheating.
"This function may not be supported depending on the model.
91
Fan and Temperature
MENU mSystemFan and TemperatureENTER E
It sets items related to the speed and temperature of the fan in each set.
"This feature is only available for the full outdoor displays (OH* series).
Fan Control
Selects auto or manual for the fan speed settings.
Auto / Manual
Fan Speed Setting
Sets the fan speed within a range of 1 and 100.
"Enabled when Fan Control is set to Manual.
Outdoor Mode
To use the product at a low temperature below 0 °C, make sure to set Outdoor Mode to "On".
This feature keeps the internal temperature of the product steady so that the product can start
properly when it is powered on.
Off / On
"Do not disconnect the power cable when this feature is set to "On".
"The product consumes more power when it is turned off if this feature is set to "On" rather
than to "Off".
Fan Settings
MENU mSystemFan SettingsENTER E
It sets items related to the speed and temperature of the fan in each set.
"This feature is only available for the semi-outdoor displays (OM* series).
Fan Control
Selects auto or manual for the fan speed settings.
Auto / Manual
Fan Speed Setting
Sets the fan speed within a range of 1 and 100.
"Enabled when Fan Control is set to Manual.
92
External Device Manager
MENU mSystemExternal Device ManagerENTER E
External Device Manager
Input Device Manager
Device Connection Manager
"The displayed image may differ depending on the model.
Manage external devices connected to your signage.
"This function may not be supported depending on the model.
Input Device Manager
Set up keyboards to use with your product. You can add keyboards and configure their setting.
"Available for Bluetooth enabled models only.
Bluetooth Device List
Connect a Bluetooth keyboard, mouse or gamepad to your product.
Keyboard Settings
Configure the connected keyboard settings.
Keyboard Language
Set the language of your keyboard.
Keyboard type
Set the type of your keyboard.
93
Device Connection Manager
Allow devices, like smartphones and tablets, on your network to share content with your product.
Access Notication
Display a notification when a device such as a smartphone or tablet, is connected. If you use a Wi-Fi network that
requires a password, turn off this option to automatically connect with devices without viewing notifications.
Off / First Time Only / Always On
Device List
View and manage connected devices.
External Device Manager
Input Device Manager
Device Connection Manager
"The displayed image may differ depending on the model.
94
Select the appropriate Play via mode depending on the environment where you are using the product.
The home screen may be different depending on the setting.
MagicInfo / URL Launcher
Play via
MENU mSystemPlay viaENTER E
System
Play via MagicInfo
"The displayed image may differ depending on the model.
Change PIN
MENU mSystemChange PINENTER E
System
Change PIN
"The displayed image may differ depending on the model.
Change your 4-digit Personal Identification Number (PIN).
Choose any 4 digits for your PIN and enter it in Enter a new PIN.. Reenter the same 4 digits in Enter the PIN again..
The product has memorised your new PIN.
"The default PIN number is "0-0-0-0".
"Change the PIN to keep your device secure.
95
Security
MENU mSystemSecurityENTER E
Security
Safety Lock On
Button Lock
USB Auto Play Lock
Mobile Connection Lock
Remote Management
On
Off
Off
Off
Off
Allow
Power On Button
Screen Mirroring Standby
"The displayed image may differ depending on the model.
Safety Lock On
"Enter your 4 digit PIN number. The default PIN number is "0-0-0-0".
If you want to change the PIN number, use the Change PIN function.
"Change the PIN to keep your device secure.
Turn Safety Lock On on or off. Safety Lock On restricts the actions that can be carried out by the remote control. The
correct PIN must be entered to turn Safety Lock On off.
Power On Button
Turn on this feature to enable the remote control's Power button to turn on the product while Safety Lock On is
enabled.
Off / On
Button Lock
This menu can be used to lock the buttons on the product.
Only the remote control can control the product if Button Lock is set to On.
Off / On
"This function may not be supported depending on the model.
96
USB Auto Play Lock
Select whether to automatically play MagicInfo content saved on a connected USB device.
"Your content should be a Published Content that is authored by using MagicInfo
Premium application and published to the USB device you are using. The MagicInfo
Premium application programme is available on the website. (http://displaysolutions.
samsung.com)
"When published to a USB device, your Published Content is saved to Contents and
Schedules folders in the root folder of the connected USB device.
Off
Play MagicInfo content saved on the USB device automatically.
On
Do not play MagicInfo content saved on the USB device automatically.
"Connecting a USB device containing MagicInfo content displays "USB Auto Play Lock :
On" for five seconds.
Mobile Connection Lock
Restrict other devices on your network, such as smart phones and tablets, to prevent them
from sharing content on the product.
Off / On
Screen Mirroring Standby
Turn on this option to receive connection requests from any source type.
Off / On
Remote Management
You can Allow or Deny external commands to access your product via a network.
Deny / Allow
Secured Protocol
Secure the protocol between this device and other devices.
Off / On
Network Port
Block external network access. You can register networks on the server to allow access.
Off / On
USB Port
Block connection to external USB ports.
Off / On
Certicate Manager
Manage the certificates installed on this device.
"Limited supports for Enterprise WPA2 (TLS/TTLS/PEAP) certified models only.
Install Certicate
Connect a USB flash drive that contains certificates to install them on this device.
Certicate List
View and manage the certificates installed on this device.
97
Smart Security
The security provided to protect your display device and connected storage devices against viruses includes.
Scan
Inspect your display device and connected storage devices to check for viruses.
Isolated List
This is the list of items that have been Isolated for containing viruses.
Anynet+ (HDMI-CEC)
Anynet+ is a function that enables you to control all connected Samsung devices that support Anynet+ with your
Samsung product remote control. The Anynet+ system can be used only with Samsung devices that have the
Anynet+ feature. To be sure your Samsung device has this feature, check if there is an Anynet+ logo on it.
Off ( ) / On ( )
"You can only control Anynet+ devices using the product remote control, not the buttons on the product.
"The product remote control may not work under certain conditions. If this occurs, reselect the Anynet+ device.
"Anynet+ works when the AV device supporting Anynet+ is in the standby or on status.
"Anynet+ supports up to 12 AV devices in total. Note that you can connect up to 3 devices of the same type.
General
MENU mSystemGeneralENTER E
General
Smart Security
Anynet+ (HDMI-CEC)
HDMI Hot Plug
Custom Logo
Game Mode
Empty Storage
On
Off
"The displayed image may differ depending on the model.
98
Troubleshooting for Anynet+
Problem Possible Solution
Anynet+ does not work.
Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.
Check if the Anynet+ device power cord is properly connected.
Check the Anynet+ device’s Video/Audio/HDMI cable connections.
Check whether Anynet+ (HDMI-CEC) is set to On in the System menu.
Check whether the remote control is Anynet+ compatible.
Anynet+ doesn’t work in certain situations. (initial setup)
If you have removed and then reconnected the HDMI cable, please make sure to search devices again or turn your
product off and on again.
Check if the Anynet+ function of the Anynet device is set on.
I want to start Anynet+. Check if the Anynet+ device is properly connected to the product and check if the Anynet+ (HDMI-CEC) is set to On
in the System menu.
I want to exit Anynet+. Press the SOURCE button on the product remote control and select a non- Anynet+ device.
The message “Disconnecting
Anynet+ device ...” appears on
the screen.
You cannot use the remote control when you are configuring Anynet+ or switching to a view mode.
Use the remote control after the product has completed Anynet+ configuration or has finished switching to Anynet+.
The Anynet+ device does not
play. You cannot use the play function when initial setup is in progress.
The connected device is not
displayed.
Check whether or not the device supports Anynet+ functions.
Check whether or not the HDMI cable is properly connected.
Check whether Anynet+ (HDMI-CEC) is set to On in the System menu.
Search Anynet+ devices again.
Anynet+ requires an HDMI connection. Make sure the device is connected to your product with an HDMI cable.
Some HDMI cables may not support Anynet+ functions.
If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected,
please repeat the device scan.
99
General
Smart Security
Anynet+ (HDMI-CEC)
HDMI Hot Plug
Custom Logo
Game Mode
Empty Storage
On
Off
"The displayed image may differ depending on the model.
HDMI Hot Plug
This feature is used to activate the time delay to turn on a DVI/HDMI source device.
Off / On
Custom Logo
You can download, select, and set the display time of a custom logo that appears when the product turns on.
Custom Logo
"You can select a custom logo (image/video) or turn off the custom logo display.
"You must download the custom logo from an external USB device to set the custom logo.
Logo Display Time
"If the type of custom logo is Image, you can set the Logo Display Time.
Download Logo File
"You can download a custom logo into the product from an external USB device.
"The file name of the custom logo you want to download must be saved as “samsung” in all small letters.
"When there are multiple numbers of external USB connections, the product will attempt to download the
custom logo from the last device that has been connected to the product.
Custom logo file restrictions
Images up to 50 MB in size can be used.
– Supported image file: samsung_image.*
– Supported file extensions: jpg, jpeg, bmp, png
Videos up to 150 MB in size can be used. The recommendation is under 20 seconds in length.
– Supported video file: samsung_video.*
– Supported file extensions: avi, mpg, mpeg, mp4, ts, wmv, asf
100
General
Smart Security
Anynet+ (HDMI-CEC)
HDMI Hot Plug
Custom Logo
Game Mode
Empty Storage
On
Off
"The displayed image may differ depending on the model.
Game Mode
When connecting to a game console such as PlayStation™ or Xbox™, you can enjoy a more realistic gaming
experience by selecting game mode.
Off ( ) / On ( )
"If you connect other external devices while Game Mode is on, the screen may not be in good condition.
Empty Storage
Delete files to make space for new content. Recently played files will not be deleted.
Frame Alignment
MENU mSystemFrame AlignmentENTER E
System
Frame Alignment Auto
"The displayed image may differ depending on the model.
Improve the screen alignment between devices when using the video wall function.
Auto / Off / On
"Available for Video Wall models only.
101
Reset System
MENU mSystemReset SystemENTER E
System
Reset System
"The displayed image may differ depending on the model.
Reset all system settings to default.
102
Support
Software Update
MENU mSupportSoftware UpdateENTER E
The Software Update menu lets you upgrade your product software to the latest version.
"Be careful not to turn off the power until the upgrade is complete. The product will turn off
and on automatically after completing the software upgrade.
"When you upgrade software, all video and audio settings you have made will return to their
default settings. We advise you to write down your settings so that you can easily reset
them after the upgrade.
Update Now
Update the software to the latest version.
"Current version: This is the software version already installed in the product.
Contact Samsung
MENU mSupportContact SamsungENTER E
You can view the address of the Samsung website, the call centre phone number, your product's
model number, software version, Open Source Licence and other information.
"Go to Contact Samsung and find the product Model Code and Software Version.
Terms & Conditions or Terms & Policy
MENU mSupportTerms & ConditionsENTER E
View and set the privacy policy for MagicInfo and other services.
"Make sure that the product is connected to the network.
"Menu items may vary depending on the model.
"The availability may vary depending on the region.
"For the QPR-8K and QER models, this feature is enabled only when “Smart Signage Privacy
Notice” is selected during setup.
Chapter 11
103
Reset All
MENU mSupportReset AllENTER E
This option returns all the current settings for a display to the default factory settings.
104
Troubleshooting Guide
"Before calling Samsung Customer
Service Centre, test your product
as follows. If the problem persists,
contact Samsung Customer Service
Centre.
"It does not have power indicator for
Outdoor product.
Requirements Before Contacting Samsung Customer Service Centre
Testing the Product
Check if your product is operating normally by using the product test function.
If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC, perform product testing.
1
Power off both the PC and product.
2
Disconnect all the cables from the product.
3
Power on the product.
4
If No Cable Connected is displayed, the product is operating normally.
If the screen remains blank, check the PC system, video controller and cable.
Checking the Resolution and Frequency
For modes that exceed the supported resolutions, the message "Not Optimum Mode" appears briefly.
Refer to Preset Timing Modes in the user manual (By Model) to set the PC resolution for your model.
Chapter 12
105
Check the followings.
Installation issue (PC mode)
The screen keeps switching on and off.
Check that the cable between the product and the PC is connected correctly.
Blank spaces are found on all four sides of the screen when
an HDMI or HDMI-DVI cable is connected to the product and
PC.
The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem,
adjust the screen size in the HDMI or DVI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the
graphics card driver to the latest version.
(Please contact the graphics card or computer manufacturer for further details about how to
adjust the screen settings.)
Screen issue
The power indicator is off. The screen will not switch on.
Make sure that the power cord is connected.
No Signal is displayed on the screen.
Check that the product is connected correctly with a cable.
Check that the source device connected to the product is powered on.
Depending on the type of external device, the screen may not display properly. In this case,
connect it with the HDMI Hot Plug function turned On.
Not Optimum Mode is displayed.
This message is displayed when a signal from the graphics card exceeds the product's
maximum resolution and frequency.
Refer to the Standard Signal Mode Table and set the maximum resolution and frequency
according to the product specifications.
The images on the screen look distorted.
Check the cable connection to the product.
The screen is not clear. The screen is blurry.
Set the resolution and frequency to the recommended level.
"It does not have power indicator for
Outdoor product.
106
Screen issue
The screen appears unstable and shaky.
Check that the resolution and frequency of the PC and graphics card are set within a range
compatible with the product. Then, change the screen settings if required by referring to 'Preset
Timing Modes'.
There are shadows or ghost images left on the screen.
The screen is too bright. The screen is too dark.
Go to Picture and adjust the Brightness and Contrast settings.
Screen colour is inconsistent.
Go to Picture and adjust the Colour Space Settings settings.
White does not really look white.
Go to Picture and adjust the White Balance settings.
There is no image on the screen and the power indicator
blinks every 0.5 to 1 second.
The display is turned off to save energy.
Press any key on the keyboard or move the mouse to return to the previous screen.
The product will turn off automatically.
If a PC is connected to the product, check the power status of the PC.
Make sure the power cable is connected properly to the product and power outlet.
If the signal from a connected device is not detected, the product automatically turns off after
10 to 15 minutes.
The screen display does not look normal.
Encoded video content may cause the display to appear corrupted in scenes featuring fast
moving objects such as in a sports event or action video.
Low signal level or low picture quality may cause the display to appear corrupted. This does not
mean the product is defective.
A cell phone within a distance of one-meter radius may cause static on analogue and digital
products.
The brightness and colour do not look normal.
Go to Picture and adjust the screen settings such as Colour, Brightness and Sharpness.
Go to System and adjust the Eco Solution settings.
Reset the screen settings to the default settings. (P.65)
"It does not have power indicator for
Outdoor product.
107
Screen issue
I see red, green, and blue.
Check the cable connections.
This issue may happen when the panel of the product is defective. Contact a Samsung Service
Centre to resolve the issue.
The display looks unstable and then freezes.
The screen may freeze when a resolution other than the recommended resolution is used or
if the signal is not stable. To resolve the issue, change the PC resolution to the recommended
resolution.
The screen cannot be displayed in full screen.
A video with an aspect ratio different from the product can cause a black bar to appear at the
top and bottom of the screen.
Change the screen size setting to full screen on the product or source device.
Sound issue (For models with built-in speakers)
There is no sound.
Check the connection of the audio cable or adjust the volume.
Check the volume.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC
sound card or software programme.
108
Sound issue (For models with built-in speakers)
Video is available but there is no sound.
If an HDMI cable or a DP cable is connected, check the audio output settings on the PC.
Go to Sound and change Sound Output to Internal.
If a source device is used
Make sure the audio cable is properly connected to the audio input port on the product.
Check the audio output settings for the source device.
(For example, if your monitor is connected to HDMI, you may need to change the audio
option of your video output device to HDMI.)
If a DVI-HDMI cable is used, a separate audio cable is required.
If the product has a headphone port, make sure nothing is connected to it.
Reconnect the power cable to the device and then reboot the device.
There is static coming from the speakers.
Check the cable connection. Make sure a video cable is not connected to an audio input port.
Check the signal strength after connecting a cable.
Low signal level can cause corrupted sound.
Remote control issue
The remote control does not work.
Make sure that the batteries are correctly in place (+/-).
Check if the batteries are flat.
Check for power failure.
Make sure that the power cord is connected.
Check for any special lighting or neon signs switched on in the vicinity.
109
Source device issue
A beeping sound is heard when my PC is booting.
If a beeping sound is heard when your PC is booting, have your PC serviced.
Other issue
The product smells like plastic.
The plastic smell is normal and disappears over time.
The monitor appears tilted.
Remove and then attach the stand again to the product.
Audio or video cuts out intermittently.
Check the cable connection and connect it again if required.
Use a standard cable.
Small particles are found on the edges of the product.
The particles are part of the product design. The product is not defective.
When I try to change the PC resolution, a message "The
dened resolution is not supported." appears.
The message "The defined resolution is not supported." appears if the input source resolution
exceeds the maximum resolution of the display.
To resolve the issue, change the PC resolution to a resolution supported on the display.
There is no sound from the speakers in HDMI mode when a
DVI-HDMI cable is connected.
DVI cables do not transmit sound data.
Make sure to connect the audio cable to the correct input port to enable audio.
HDMI Black Level is not functioning properly on an external
device with HDMI YCbCr output.
This function is available only when a source device with RGB signal, such as a DVD player and
STB, is connected to the product to HDMI cable.
There is no sound in HDMI mode.
Displayed picture colours may not look normal. Video or sound may not be available. This can
occur if a source device that only supports an older version of the HDMI standard is connected
to the product.
If these issues occur, connect an audio cable along with the HDMI cable.
Some PC graphics cards may not automatically recognise HDMI signals that do not include
sound. In this case, manually select a sound input.
110
Other issue
HDMI-CEC does not work.
To use several external devices compatible with the HDMI-CEC feature that are connected to
the HDMI IN ports on the product, turn off the HDMI-CEC features on all the external devices.
External devices include Blu-ray and DVD players.
Operating an external device when its HDMI-CEC feature is enabled may automatically stop
other external devices.
To change HDMI-CEC settings, refer to the device user guide or contact the device manufacturer
for assistance.
In power-saving mode, when the input source is
DisplayPort, PC display settings cannot be saved.
Go to SystemPower Control and set Max. Power Saving to Off. Alternatively, configure the PC
display output settings again. Ensure the product is turned on.
When booting the PC with the input source set to
DisplayPort, the BIOS and booting screens do not appear.
Boot the PC when the product is turned on or when the input source is not DisplayPort.
"For models with the DisplayPort
port only.
111
Appendix
Responsibility for the Pay Service (Cost to
Customers)
"When the service is requested, in spite of in warranty, we may charge you for a visit from a
service technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
If a service technician is requested to give instructions on how to use product or simply
adjusts options without disassembling product.
If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal,
etc.)
If a product is reinstalled or devices are connected additionally after installing the
purchased product for the first time.
If a product is reinstalled to move to a different spot or to move to a different house.
If the customer requests instructions on how to use another company's product.
If customer requests instructions on how to use the network or another company's
programme.
If customer requests software installation and setup for the product.
If a service technician removes/cleans dusts or foreign materials inside of the product.
If customer requests an installation additionally after purchasing a product through home-
shopping or online.
A Product damage caused by customer's fault
Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
External impact or drop.
Use of supplies or separately sold product unspecified by Samsung.
Repair from a person besides an engineer of outsourcing service company or partner of
Samsung Electronics Co., Ltd.
Remodeling or repairing the product by customer.
Using it with incorrect voltage or non-authorised electrical connections.
Not following the "cautions" in User Manual.
Others
If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head,
Vibrator, Lamp, Filter, Ribbon, etc.)
"If customer requests a service in case the product has no defect, service fee may be
charged. So please read User Manual first.
Chapter 13
112
Prevention of Afterimage Burn-in
What is afterimage burn-in?
Afterimage burn-in should not occur when the panel is operating normally. Normal operation
refers to a continuously changing video pattern. If the panel displays a fixed pattern for an
extended period of time a slight voltage difference may occur between the electrodes in pixels
that control the liquid crystals.
Such a voltage difference between electrodes increases with time and makes the liquid crystals
thinner. When this occurs, a previous image can remain on the screen when the pattern changes.
This information is a guide to prevent afterimage burn-in. Viewing a fixed screen
for an extended period of time may cause afterimage burn-in. This problem is not
included in warranty.
Recommended prevention practices
Viewing a fixed screen for an extended period of time may cause afterimage burn-ins or
smudges. If the product is not to be used for a long time, turn it off, or activate the Power Saving
mode or Screen Saver with a moving image.
Change the colours regularly.
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Type 1 Type 2
Avoid combinations of a text colour and background colour of contrasting brightness.
"Avoid using colours of contrasting brightness (black and white; grey and black).
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