Table of Contents
- English
- Before Reading This User Manual
- Features of your new TV
- Warning! Important Safety Instructions
- 01 What's in the Box?
- 02 Assembling the TV
- 03 The TV Control Stick
- 04 The Remote Control
- 05 Performing the initial setup
- 06 Connections
- 07 Selecting Connected Devices
- 08 Troubleshooting and Maintenance
- Troubleshooting
- The TV won’t turn on.
- There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.
- The CI+ does not work.
- The remote control does not work.
- The cable box or satellite box remote control doesn’t turn the TV on or off or adjust the volume.
- The TV settings are lost after 5 minutes.
- Intermittent Wi-Fi
- Video App problems (Youtube etc)
- What is Remote Support?
- Eco Sensor and screen brightness
- Caring for the TV
- Troubleshooting
- 09 Specifications and Other Information
Samsung QE65Q6FNATXXU User Manual
Displayed below is the user manual for QE65Q6FNATXXU by Samsung which is a product in the TVs category. This manual has pages.
Related Manuals
USER MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at www.samsung.com
Model Serial No.
Before Reading This User Manual
This TV comes with this user manual and an embedded e-Manual.
Before reading this user manual, review the following:
User
Manual
Read this provided user manual to see
information about product safety, installation,
accessories, initial configuration, and product
specifications.
e-Manual For more information about this TV, read the
e-Manual embedded in the product.
•To open the e-Manual,
> Settings > Support > Open e-Manual
On the website, you can download the user manual and see its contents on your PC or mobile
device.
Learning the e-Manual's assistance functions
•Some menu screens cannot be accessed from the e-Manual.
Search Select an item from the search results to load the corresponding
page.
Index
Select a keyword to navigate to the relevant page.
– The menus may not appear depending on the geographical
area.
Recent pages Select a topic from the list of recently viewed topics.
Learning the functions of the buttons that appear on e-Manual
topic pages
Try Now Access the associated menu item and try out the feature directly.
Link Access an underlined topic referred to on an e-Manual page
immediately.
English
English - 2
Features of your new TV
Home Screen
In Home Screen, you can easily run the apps that have been used previously or frequently. The
apps can also be moved or deleted in the screen.
e-Manual
Get help from a detailed, on-screen user's manual built into your TV.
Voice Interaction
Access and control menu options and functions using voice commands.
"Live TV" "HDMI1" "USB"
English - 3
Warning! Important Safety Instructions
Please read the Safety Instructions before using your TV.
CAUTION Class II product: This symbol
indicates that a safety connection
to electrical earth (ground) is not
required.
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF
ELECTRIC SHOCK, DO NOT REMOVE
COVER (OR BACK). THERE ARE NO USER
SERVICEABLE PARTS INSIDE. REFER ALL
SERVICING TO QUALIFIED PERSONNEL.
AC voltage: Rated voltage
marked with this symbol is AC
voltage.
This symbol indicates that high
voltage is present inside. It is
dangerous to make any kind of
contact with any internal part of
this product.
DC voltage: Rated voltage
marked with this symbol is DC
voltage.
This symbol indicates that this
product has included important
literature concerning operation
and maintenance.
Caution. Consult instructions
for use: This symbol instructs
the user to consult the user
manual for further safety related
information.
•The slots and openings in the cabinet and in the back or bottom are provided for
necessary ventilation. To ensure reliable operation of this apparatus and to protect it from
overheating, these slots and openings must never be blocked or covered.
– Do not place this apparatus in a confined space, such as a bookcase or built-in cabinet,
unless proper ventilation is provided.
– Do not place this apparatus near or over a radiator or heat register, or where it is
exposed to direct sunlight.
– Do not place vessels (vases etc.) containing water on this apparatus, as this can result in
a fire or electric shock.
English - 4
•Do not expose this apparatus to rain or place it near water (near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet basement, or near a swimming pool, etc.). If this
apparatus accidentally gets wet, unplug it and contact an authorised dealer immediately.
•This apparatus uses batteries. In your community, there might be environmental
regulations that require you to dispose of these batteries properly. Please contact your
local authorities for disposal or recycling information.
•Do not overload wall outlets, extension cords, or adaptors beyond their capacity, since this
can result in fire or electric shock.
•Power-supply cords should be placed so that they are not likely to be walked on or pinched
by items placed upon or against them. Pay particular attention to cords at the plug end, at
wall outlets, and at the point where they exit from the appliance.
•To protect this apparatus from a lightning storm, or when left unattended and unused for
long periods of time, unplug it from the wall outlet and disconnect the antenna or cable
system. This will prevent damage to the set due to lightning and power line surges.
•Before connecting the AC power cord to the DC adaptor outlet, make sure that the voltage
designation of the DC adaptor corresponds to the local electrical supply.
•Never insert anything metallic into the open parts of this apparatus. This may cause a
danger of electric shock.
•To avoid electric shock, never touch the inside of this apparatus. Only a qualified technician
should open this apparatus.
•Be sure to plug in the power cord until it is firmly seated. When unplugging the power cord
from a wall outlet, always pull on the power cord's plug. Never unplug it by pulling on the
power cord. Do not touch the power cord with wet hands.
•If this apparatus does not operate normally - in particular, if there are any unusual sounds
or smells coming from it - unplug it immediately and contact an authorised dealer or
service centre.
•Be sure to pull the power plug out of the outlet if the TV is to remain unused or if you are
to leave the house for an extended period of time (especially when children, elderly, or
disabled people will be left alone in the house).
– Accumulated dust can cause an electric shock, an electric leakage, or a fire by causing
the power cord to generate sparks and heat or by causing the insulation to deteriorate.
English - 5
•Be sure to contact an authorised Samsung service centre for information if you intend
to install your TV in a location with heavy dust, high or low temperatures, high humidity,
chemical substances, or where it will operate 24 hours a day such as in an airport, a train
station, etc. Failure to do so may lead to serious damage to your TV.
•Use only a properly grounded plug and wall outlet.
– An improper ground may cause electric shock or equipment damage. (Class l Equipment
only.)
•To turn off this apparatus completely, disconnect it from the wall outlet. To ensure you can
unplug this apparatus quickly if necessary, make sure that the wall outlet and power plug
are readily accessible.
•Store the accessories (batteries, etc.) in a location safely out of the reach of children.
•Do not drop or strike the product. If the product is damaged, disconnect the power cord and
contact a Samsung service centre.
•To clean this apparatus, unplug the power cord from the wall outlet and wipe the product
with a soft, dry cloth. Do not use any chemicals such as wax, benzene, alcohol, thinners,
insecticide, aerial fresheners, lubricants, or detergents. These chemicals can damage the
appearance of the TV or erase the printing on the product.
•Do not expose this apparatus to dripping or splashing.
•Do not dispose of batteries in a fire.
•Do not short-circuit, disassemble, or overheat the batteries.
•There is danger of an explosion if you replace the batteries used in the remote with the
wrong type of battery. Replace only with the same or equivalent type.
* The figures and illustrations in this User Manual are provided for reference only and may
differ from the actual product appearance. The product design and specifications may change
without notice. CIS languages (Russian, Ukrainian, Kazakhs) are not available for this product,
since this is manufactured for customers in the EU region.
English - 6
English - 7
Before Reading This User Manual ---------------------------------------------------------------- 2
Features of your new TV ---------------------------------------------------------------- 3
Warning! Important Safety Instructions ---------------------------------------------------------------- 4
01 What's in the Box?
02 Assembling the TV
Attaching the TV to the Stand ---------------------------------------------------------------- 10
Mounting the TV on a wall ---------------------------------------------------------------- 11
Providing proper ventilation for your TV ---------------------------------------------------------------- 12
Safety Precaution: Securing the TV to the wall
to prevent falling ---------------------------------------------------------------- 13
03 The TV Control Stick
Using the TV Controller ---------------------------------------------------------------- 15
04 The Remote Control
About the Buttons on the Remote Control ---------------------------------------------------------------- 16
About the Buttons on the
Samsung Smart Remote ---------------------------------------------------------------- 17
Installing batteries into the
Samsung Smart Remote ---------------------------------------------------------------- 19
About the Samsung Smart Remote ---------------------------------------------------------------- 19
Controlling External Devices with the TV
Remote - Using the Universal Remote ---------------------------------------------------------------- 21
Contents
05 Performing the initial setup
Initial setup ---------------------------------------------------------------- 22
06 Connections
Connecting devices to your TV ---------------------------------------------------------------- 23
Connecting to the Internet ---------------------------------------------------------------- 24
07 Selecting Connected Devices
Changing the input signal ---------------------------------------------------------------- 25
Editing external devices ---------------------------------------------------------------- 25
Using additional functions ---------------------------------------------------------------- 25
08 Troubleshooting and Maintenance
Troubleshooting ---------------------------------------------------------------- 26
What is Remote Support? ---------------------------------------------------------------- 28
Eco Sensor and screen brightness ---------------------------------------------------------------- 29
Caring for the TV ---------------------------------------------------------------- 29
09 Specifications and Other Information
Specifications ---------------------------------------------------------------- 30
Environmental Considerations ---------------------------------------------------------------- 31
Decreasing power consumption ---------------------------------------------------------------- 31
Licences ---------------------------------------------------------------- 31
Warranty Card ---------------------------------------------------------------- 34
WARRANTY CONDITIONS ---------------------------------------------------------------- 34
English - 8
01 What's in the Box?
Make sure the following items are included with your TV. If any items are missing, contact your
dealer.
Samsung Smart Remote & Batteries
(AA x 2)
Remote Control & Batteries
(AAA x 2)
x 4
User Manual Regulatory Guide TV Power Cable Wall Mount Adapter
CI Card Adapter
•The items’ colours and shapes may vary depending on the models.
•Cables not included can be purchased separately.
•Check for any accessories hidden behind or in the packing materials when opening the box.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect
(i.e., where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
Warning: Screens can be damaged from
direct pressure when handled incorrectly. We
recommend lifting the TV at the edges, as shown.
Do Not Touch
This Screen!
English - 9
02 Assembling the TV
Attaching the TV to the Stand
Make sure you have all the accessories shown, and that you assemble the stand following the
provided assembly instructions.
English - 10
Mounting the TV on a wall
If you mount this TV on a wall, follow the instructions exactly as set out by the
manufacturer. Unless it is correctly mounted, the TV may slide or fall and cause
serious injury to a child or adult and serious damage to the TV.
For models providing wall mount adapters, install them as shown in the figure below before
installing the wall mount kit.
•Refer to the installation manual included with the Samsung wall mount kit.
TV
TV
Wall mount
bracket
Wall mount
bracket
C
C
Wall mount Adapter
Wall mount Adapter
•Samsung Electronics is not responsible for any damage to the product or injury to yourself
or others if you choose to install the wall mount on your own.
•You can install your wall mount on a solid wall perpendicular to the floor. Before attaching
the wall mount to surfaces other than plaster board, contact your nearest dealer for
additional information. If you install the TV on a ceiling or slanted wall, it may fall and
result in severe personal injury.
•Standard dimensions for wall mount kits are shown in the table on the next page.
•If you are installing a third-party wall mount, note that the length of the screws you can
use to attach the TV to the wall mount is shown in column C in the table on the next page.
•When installing a wall mount kit, we recommend you fasten all four VESA screws.
•If you want to install a wall mount kit that attaches to the wall using two top screws only,
be sure to use a Samsung wall mount kit that supports this type of installation. (You may
not be able to purchase this type of wall mount kit, depending on the geographical area.)
English - 11
TV size in
inches
VESA screw hole
specs (A * B) in
millimetres
C (mm) Standard Screw Quantity
49-55 200 x 200
43-45 M8 465-75 400 x 400
82 600 x 400
Do not install your wall mount kit while your TV is turned on. This may result in
personal injury from electric shock.
•Do not use screws that are longer than the standard dimension or do not comply with the
VESA standard screw specifications. Screws that are too long may cause damage to the
inside of the TV set.
•For wall mounts that do not comply with the VESA standard screw specifications, the
length of the screws may differ depending on the wall mount specifications.
•Do not fasten the screws too firmly. This may damage the product or cause the product to
fall, leading to personal injury. Samsung is not liable for these kinds of accidents.
•Samsung is not liable for product damage or personal injury when a non-VESA or non-
specified wall mount is used or when the consumer fails to follow the product installation
instructions.
•Do not mount the TV at more than a 15 degree tilt.
•Always have two people mount the TV onto a wall.
Providing proper ventilation for your TV
When you install your TV, maintain a distance of at least 10 cm between the TV and other
objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper
ventilation may result in a fire or a problem with the product caused by an increase in its
internal temperature.
When you install your TV with a stand or a wall mount, we strongly recommend you use parts
provided by Samsung Electronics only. Using parts provided by another manufacturer may
cause difficulties with the product or result in injury caused by the product falling.
Installation with a stand Installation with a wall mount
10 cm
10 cm10 cm 10 cm10 cm
10 cm
10 cm
English - 12
Other Cautions
•The actual appearance of the TV may differ from the images in this manual, depending on
the model.
•Be careful when you touch the TV. Some parts can be somewhat hot.
Safety Precaution: Securing the TV to the wall to prevent
falling
Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In
particular, ensure your children do not hang on or destabilise the TV. This
action may cause the TV to tip over, causing serious injuries or death. Follow
all safety precautions provided in the Safety Flyer included with your TV. For
added stability and safety, you can purchase and install the anti-fall device
as described on the next page.
WARNING: Never place a television set in an unstable location. The television set may
fall, causing serious personal injury or death. Many injuries, particularly to children,
can be avoided by taking simple precautions such as
•Using cabinets or stands recommended by the manufacturer of the television set.
•Only using furniture that can safely support the television set.
•Ensuring the television set is not overhanging the edge of the supporting
furniture.
•Not placing the television set on tall furniture (for example, cupboards or
bookcases) without anchoring both the furniture and the television set to a
suitable support.
•Not placing the television set on cloth or other materials that may be located
between the television set and supporting furniture.
•Educating children about the dangers of climbing on furniture to reach the
television set or its controls.
If you are retaining and relocating the television set that you are replacing with this
new set, you should apply the same precautions to the old set.
•When you have to relocate or lift the TV for replacement or cleaning, be sure not
to pull out the stand.
English - 13
Preventing the TV from falling
1. Using the appropriate screws, firmly fasten a set of
brackets to the wall. Confirm that the screws are firmly
attached to the wall.
– You may need additional material such as wall anchors
depending on the type of wall.
2. Using the appropriately sized screws, firmly fasten a set of
brackets to the TV.
– For the screw specifications, refer to "Standard Screw"
in the table on the previous page.
3. Connect the brackets fixed to the TV and the brackets
fixed to the wall with a durable, heavy-duty string, and
then tie the string tightly.
– Install the TV near the wall so that it does not fall
backwards.
– Connect the string so that the brackets fixed to the wall
are at the same height as or lower than the brackets
fixed to the TV.
English - 14
03 The TV Control Stick
Using the TV Controller
You can turn on the TV with the TV Controller button at the bottom of the TV, and then use the
Control Menu. The Control menu appears when the TV Controller is pressed while the TV is On.
For more information about its usage, refer to the figure below.
TV Controller / Remote control
sensor
Press: Move
Press & Hold: Select
The TV Controller is located on the
bottom of the TV.
Control menu
: Power off : Volume Up
: Channel Up : Volume Down
: Channel Down : Source
English - 15
04 The Remote Control
About the Buttons on the Remote Control
•This remote control has Braille points on the Power, Channel, Volume, and Select buttons
and can be used by visually impaired persons.
•The images, buttons, and functions of the remote control may differ depending on the
model.
Alternately selects Teletext
mode, Full > Double > Mix > Off.
Turns the sound on/off.
(Smart Hub)
Launches Home Screen.
Displays the main on-screen
menu.
Adjusts the volume.
Records whatever you are
currently watching.
•This function is not available
in specific geographical areas.
Returns to the previous menu or
channel.
E (Select)
Selects or runs a focused item.
PIC SIZE
Changes the picture size.
PICTURE
Changes the picture mode.
AD/SUBT.
Displays the Accessibility
Shortcuts.
Turns the TV on and off. Displays and selects available
video sources.
Gives direct access to channels.
Returns to the previous channel.
Changes the current channel.
Launches the Channel List.
Displays the Electronic
Programme Guide (EPG).
Displays information about the
current programme or content.
Moves the cursor, selects the
on-screen menu items, and
changes the values seen on the
TV's menu.
Exits the menu.
Use these buttons with specific
features. Use these buttons
according to the directions on the
TV screen.
Use these buttons according to
the directions on the TV screen.
English - 16
About the Buttons on the Samsung Smart Remote
•The images, buttons, and functions of the Samsung Smart Remote may differ depending on
the model.
(Voice Interaction)
Runs Voice Interaction. Press and
hold the button, say a command,
and then release the button to
run Voice Interaction.
When you press the button, the
Enter Voice Command Guide
menu appears at the bottom of
the screen.
•The supported languages and
features for voice interaction
may differ depending on the
geographical area.
(Colour / Number button)
Each time you press this button,
the coloured buttons window
and the virtual numeric pad are
displayed alternately.
•Use these coloured buttons
to access additional options
that are specific to the feature
in use.
•Press to bring up the virtual
numeric pad on the screen.
Use the numeric keypad to
enter numeric values. Select
numbers and then select Done
to enter a numeric value. Use
to change the channel, enter a
PIN, enter a ZIP code, etc.
•When pressed for 1 second or
more, the TTX menu appears.
VOL (Volume)
Move the button up or down to
adjust the volume. To mute the
sound, press the button. When
pressed for 1 second or more, the
Accessibility Shortcuts menu
appears.
CH (Channel)
Move the button up or down to
change the channel. To see the
Guide screen, press the button.
•When pressed for 1 second or
more, the Channel List screen
appears.
(Power)
Press to turn the TV on or off.
Directional pad (up/down/left/
right)
Moves the focus and changes the
values seen on the TV's menu.
(Return)
Returns to the previous menu.
When pressed for 1 second or
more, the running function is
terminated. When pressed while
you are watching a programme,
the previous channel appears.
(Play/pause)
When pressed, the playback
controls appear. Using these
controls, you can control the
media content that is playing.
(Smart Hub)
Returns to the Home Screen.
(Ambient Mode)
In TV mode, press this button to
enter Ambient Mode.
If you press the button when the
TV is turned off, the TV turns on
in Ambient Mode.
•When pressed for 1 second
or more, the Shortcuts menu
screen appears.
Select
Selects or runs a focused item.
When pressed while you are
watching content, detailed
programme information appears.
English - 17
Installing batteries into the remote control (Battery size: AAA)
Match the polarities of the batteries to the symbols on the battery compartment.
1
3
2
•The colour and shape of the remote may vary depending on the model.
•Use the remote control within 7 m of the TV.
•Bright lights may affect the performance of the remote control. Avoid using the remote
control near special fluorescent lights or neon signs.
1. Gently pull on the battery cover's notch and then remove the cover completely once it
comes loose.
2. Insert 2 AAA alkaline batteries, making sure to align the positive and negative polarities
correctly.
3. Place the battery cover on the remote control and insert the cover into the remote control.
4. Slide the battery cover in the order shown so that the cover is completely attached to the
remote control.
English - 18
Installing batteries into the Samsung Smart Remote
To install the batteries, push the rear cover open in the direction of the arrow, and then insert
the batteries as shown in the figure. Make sure that the positive and negative ends are facing
in the correct direction.
•Alkaline batteries are recommended for longer battery life.
About the Samsung Smart Remote
When you start the TV for the first time by pressing the P (Power) button on the Samsung
Smart Remote, the TV automatically pairs with the Samsung Smart Remote. Once the TV and
Samsung Smart Remote have paired, you can use the Samsung Smart Remote to operate the
TV.
We recommend using Samsung Smart Remote at a distance of less than 6 m. A usable
distance may differ depending on the wireless environmental conditions.
English - 19
Pairing the TV to the Samsung Smart Remote
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV
automatically. If the Samsung Smart Remote does not pair to the TV automatically, point
it at the remote control sensor of the TV, and then press and hold the and buttons
simultaneously for 3 seconds or more.
•The Samsung Smart Remote can only be paired to one TV at a time.
English - 20
Controlling External Devices with the TV Remote - Using the
Universal Remote
> s Source > Universal Remote
You can control external devices connected to the TV using the remote control. To control
external devices, register them by following the instructions on the screen.
•This function may not be supported depending on the model.
•You can also use the Anynet+ (HDMI-CEC) function to operate external Samsung devices
with your TV's remote control without any additional setup.
•Certain external devices connected to the TV may not support the universal remote feature.
•Do not place any obstacles in front of an external device. It may cause signals from the
remote control to be transmitted improperly.
•The TV memorises both the external device and its connection port (HDMI 1, HDMI 2, etc.).
English - 21
05 Performing the initial setup
•The initial setup differs from model to model.
•Turn on the TV using the P button on the remote control or TV controller.
•Noise may occur temporarily when the TV communicates with mobile devices.
•The SmartThings app is available on mobile devices for Android 6.0 or higher and iOS 10 or
higher.
•To perform initialisation by using the SmartThings app, the mobile device must have been
connected via Wi-Fi.
•When the pop-up for setup does not appear automatically on the SmartThings app of your
mobile device, proceed with the process after manually adding the TV using Add Device on
the dashboard of the SmartThings app.
You can also start the Initial Setup using the TV's menu ( > Settings > General > Start
Setup).
Follow the instructions displayed on the Initial Setup screen and configure the TV's basic
settings to suit your viewing environment.
Initial setup
When you turn on your TV for the first time, it immediately starts the Initial Setup. The Initial
Setup allows you to configure the basic settings for the TV to operate, such as broadcast
reception, channel search, and network connection, at one time.
•Before starting the Initial Setup, be sure to connect external devices first.
•To use the TV's smart features, the TV must be connected to the Internet.
•If you connect any external device to HDMI IN (STB) before starting initial setup, the source
of your live TV signal is set to STB. After finishing with this process, you will not be able to
scan all channels and stores them in the TV’s memory.
•If you want to connect aerial cable to your TV, select Aerial. In this case, you will be able to
scan all channels and stores them in the TV’s memory.
English - 22
06 Connections
Connecting devices to your TV
You can connect various external devices using the connectors located at the back of the
product. Check the connectors and then refer to the Quick Guide for more instructions on
supported external devices.
For more information about connections, see the e-Manual chapter "Connections".
Make sure you have the correct cable before plugging it in. Illustrations of common plugs and
ports are shown below.
Cable Plugs Ports
HDMI
USB
Optical
Warning
Do not plug cables in upside down.
Be sure to check the orientation of
the plug before plugging it in.
English - 23
Connecting to the Internet
Connecting the TV to a network gives you access to online services such as the Smart Hub, as
well as software updates.
•For more information about Smart Hub, see the e-Manual chapter, "Smart Features > Smart
Hub".
•The shape of the rear panel differs among the models.
Network Connection - Wireless
Connect the TV to the Internet using a standard router or modem.
Wireless IP Router or
Modem with a DHCP Server
LAN Cable (Not Supplied)
The LAN Port on the Wall
Network Connection - Wired
There are three main ways to connect your TV to your network using cable, depending on your
network setup. They are illustrated starting below:
The LAN Port on the Wall
LAN Cable (Not Supplied)
•The TV does not support network speeds less than or equal to 10Mbps.
•Use Cat7 (*STP Type) cable for the connection.
* Shielded Twist Pair
English - 24
07 Selecting Connected Devices
Changing the input signal
> s Source
When you select a connected external device on the Source screen, the output of the selected
device is displayed on the TV's screen.
•For more information about selecting connected devices, see the e-Manual chapter
"Switching between external devices connected to the TV".
Editing external devices
You can change the port name for a connected external device or add it to Home Screen.
1. Move the focus to a connected external device.
2. Press the Up directional button. The following 2 functions become available.
– Available functions may differ depending on the port type.
•Edit: You can rename each port with the name of an input device or the desired name in
order to make it easier to change the input mode.
•Information: You can view the detailed information about the external devices
connected to the TV.
•Add to Home: You can add the port of an external device to the Home Screen for quick
switching.
Using additional functions
You can use the following features on the Source screen.
•Connection Guide: The guide to device connections
•Universal Remote: You can control external devices connected to the TV using the remote
control.
English - 25
08 Troubleshooting and Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions.
Alternatively, review the Troubleshooting Section in the e-Manual. If none of these
troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact
the call centre listed on the back cover of this manual.
•This TFT LED panel is made up of sub pixels which require sophisticated technology to
produce. There may be, however, a few bright or dark pixels on the screen. These pixels will
have no impact on the performance of the product.
•To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now
or Auto update functions on the TV's menu ( > Settings > Support > Software Update >
Update Now or Auto update).
The TV won’t turn on.
•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
•Make sure that the wall outlet is working and the power indicator at the bottom of the TV is
lit and glowing a solid red.
•Try pressing the Power ( ) button at the bottom of the TV to make sure that the problem
is not with the remote control. If the TV turns on, refer to “Remote control does not work”.
There is no picture/video/sound, or a distorted picture/video/sound
from an external device, or “Weak or No Signal” is displayed on the TV, or
you cannot find a channel.
•Make sure the connection to the device is correct and that all cables are fully inserted.
•Remove and reconnect all cables connected to the TV and the external devices. Try new
cables if possible.
•Confirm that the correct input source has been selected ( > Source).
•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device
( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).
•If the test results are normal, reboot the connected devices by unplugging each device's
power cord and then plugging it in again. If the issue persists, refer to the connection guide
in the user manual of the connected device.
•If you are not using a cable box or satellite box, and your TV is receiving TV signals from an
antenna or a cable wall connector, run Auto Tuning to search for channels ( > Settings
> Broadcasting > (Auto Tuning Settings) > Auto Tuning).
– The Auto Tuning Settings may not appear depending on the model or geographical
area.
– If you are using a cable box or satellite box, please refer to the cable box or satellite box
manual.
English - 26
The CI+ does not work.
•Your Samsung TV conforms to the CI+ 1.4 standards.
•Where a CI+ Common Interface module is incompatible with this device then please
remove the module and contact the CI+ operator for assistance.
The remote control does not work.
•Check if the power indicator at the bottom of the TV blinks when you press the remote's
Power button. If it does not, replace the remote control's batteries.
•Make sure that the batteries are installed with their poles (+/–) in the correct direction.
•Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.
•If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the
remote to the TV.
The cable box or satellite box remote control doesn’t turn the TV on or
off or adjust the volume.
•Programme the cable box or satellite box remote control to operate the TV. Refer to the
cable box or satellite box user manual for the SAMSUNG TV code.
The TV settings are lost after 5 minutes.
•The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode
( > Settings > General > System Manager > Usage Mode > Home Mode).
Intermittent Wi-Fi
•Make sure the TV has a network connection ( > Settings > General > Network >
Network Status).
•Make sure the Wi-Fi password is entered correctly.
•Check the distance between the TV and the Modem/Router. The distance should not exceed
15.2 m.
•Reduce interference by not using or turning off wireless devices. Also, verify that there are
no obstacles between the TV and the Modem/Router. (The Wi-Fi strength can be decreased
by appliances, cordless phones, stone walls/fireplaces, etc.)
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Single story Multi story
Wireless router
Wireless repeater
•Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to
re-register the Mac addresses of your new Modem/Router and the TV.
Video App problems (Youtube etc)
•Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status >
IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
•Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician
who can remotely:
•Diagnose your TV
•Adjust the TV settings for you
•Perform a factory reset on your TV
•Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV:
1. Call the Samsung Contact Centre and ask for remote support.
2. Open the menu on your TV and go to the Support section. ( > Settings > Support)
3. Select Remote Management, then read and agree to the service agreements. When the
PIN screen appears, provide the PIN number to the technician.
4. The technician will then access your TV.
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Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in
your room and optimises the brightness of the TV automatically to reduce power consumption.
If you want to turn this off, go to > Settings > General > Eco Solution > Ambient Light
Detection.
•If the screen is too dark while you are watching TV in a dark environment, it may be due to
the Ambient Light Detection function.
•The eco sensor is located at the bottom of the TV. Do not block the sensor with any object.
This can decrease picture brightness.
Caring for the TV
•If a sticker was attached to the TV screen, some debris
can remain after you remove the sticker. Please clean
the debris off before watching TV.
•The exterior and screen of the TV can get scratched
during cleaning. Be sure to wipe the exterior and screen
carefully using a soft cloth to prevent scratches.
•Do not spray water or any liquid directly onto the TV.
Any liquid that goes into the product may cause a
failure, fire, or electric shock.
•To clean the screen, turn off the TV, then gently wipe
away smudges and fingerprints on the panel with a
micro-fiber cloth. Clean the body or panel of the TV
with a micro-fiber cloth dampened with a small amount
of water. After that, remove the moisture with a dry
cloth. While cleaning, do not apply strong force to the
surface of the panel because it can damage the panel.
Never use flammable liquids (benzene, thinner, etc.) or
a cleaning agent. For stubborn smudges, spray a small
amount of screen cleaner on a micro-fiber cloth, and
then use the cloth to wipe away the smudges.
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09 Specifications and Other Information
Specifications
Model Name QE49Q6FN QE55Q6FN
Display Resolution 3840 x 2160 3840 x 2160
Screen Size
Measured Diagonally
49 inches
123 cm
55 inches
138 cm
Sound (Output) 40 W40 W
Dimensions (W x H x D)
Body
With stand
1091.6 x 634.6 x 54.9 mm
1091.6 x 703.3 x 247.7 mm
1227.1 x 710.7 x 54.9 mm
1227.1 x 779.2 x 247.7 mm
Weight
Without Stand
With Stand
13.4 kg
13.9 kg
17.2 kg
17.7 kg
Model Name QE65Q6FN QE75Q6FN
Display Resolution 3840 x 2160 3840 x 2160
Screen Size
Measured Diagonally
65 inches
163 cm
75 inches
189 cm
Sound (Output) 40 W40 W
Dimensions (W x H x D)
Body
With stand
1446.3 x 833.8 x 54.9 mm
1446.3 x 909.4 x 285.7 mm
1673.8 x 964.1 x 57.6 mm
1673.8 x 1048.3 x 359.1 mm
Weight
Without Stand
With Stand
24.2 kg
24.8 kg
36.0 kg
36.8 kg
Model Name QE82Q6FN
Display Resolution 3840 x 2160
Screen Size
Measured Diagonally
82 inches
207 cm
Sound (Output) 40 W
Dimensions (W x H x D)
Body
With stand
1830.0 x 1054.0 x 60.9 mm
1830.0 x 1144.6 x 387.3 mm
Weight
Without Stand
With Stand
44.5 kg
45.7 kg
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Environmental Considerations
Operating Temperature
Operating Humidity
Storage Temperature
Storage Humidity
10°C to 40°C (50°F to 104°F)
10% to 80%, non-condensing
-20°C to 45°C (-4°F to 113°F)
5% to 95%, non-condensing
•The design and specifications are subject to change without prior notice.
•For information about the power supply, and more information about power consumption,
refer to the label-rating attached to the product.
•Typical power consumption is measured according to IEC 62087.
•You can see the label-rating attached to the back of the TV. (For some models, you can see
the label-rating inside the cover terminal.)
Decreasing power consumption
When you shut the TV off, it enters Standby mode. In Standby mode, it continues to draw a
small amount of power. To decrease power consumption, unplug the power cord when you
don't intend to use the TV for a long time.
Licences
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI Licensing LLC in the United States and other
countries.
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Recommendation - EU Only
Hereby, Samsung Electronics, declares that this equipment is in compliance with Directive
2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.samsung.com go to Support > Search Product Support and enter the model name.
This equipment may be operated in all EU countries.
The 5 GHz WLAN(Wi-Fi) function of this equipment may only be operated indoors.
BT max transmitter power : 100mW at 2.4GHz – 2.4835GHz
Wi-Fi max transmitter power : 100mW at 2.4GHz–2.4835GHz, 5.15GHz–5.35GHz & 5.47GHz-
5.725GHz
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Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product
and its electronic accessories (e.g. charger, headset, USB cable) should not be
disposed of with other household waste at the end of their working life. To prevent
possible harm to the environment or human health from uncontrolled waste
disposal, please separate these items from other types of waste and recycle them
responsibly to promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this
product, or their local government office, for details of where and how they can
take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions
of the purchase contract. This product and its electronic accessories should not be
mixed with other commercial wastes for disposal.
Correct disposal of the batteries in this product
(Applicable in countries with separate collection systems)
This marking on battery, manual or packaging indicates that the batteries in this
product should not be disposed of with other household waste at the end of their
working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that
the battery contains mercury, cadmium or lead above the reference levels in EC
Directive 2006/66. If batteries are not properly disposed of, these substances can
cause harm to human health or the environment.
To protect natural resources and to promote material reuse, please separate
batteries from other types of waste and recycle them through your local, free
battery return system.
For information on Samsung’s environmental commitments and product-specific regulatory
obligations, e.g. REACH, WEEE, Batteries, visit http://www.samsung.com/uk/aboutsamsung/
samsungelectronics/corporatecitizenship/data_corner.html
WARNING - TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES OR OTHER ITEMS
WITH OPEN FLAMES AWAY FROM THIS PRODUCT AT ALL TIMES.
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Warranty Card
United Kingdom Republic of Ireland (EIRE)
This Samsung product is warranted for a period of twelve (12) months from the original date of purchase, against defective materials
and workmanship. In the event that warranty service is required, you should return the product to the retailer from whom it was
purchased. However, Samsung Authorised Dealers and Authorised Service Centres in other EC Countries will comply with the warranty
on the terms issued to purchasers in the country concerned. In case of difficulty, details of our Authorised Service Centres are available
from:
Samsung Electronics U.K. Ltd
Samsung Customer Support Centre
Selectapost 38, Sheffield, S97 3FJ
United Kingdom
United Kingdom
Tel : 0330 SAMSUNG (7267864)
www.samsung.com/uk/support
EIRE
Tel : 0818 717100
www.samsung.com/ie/support
WARRANTY CONDITIONS
1. The warranty is only valid if, when warranty service is required, the warranty card is fully and properly completed and is presented
with the original invoice or sales slip or confirmation, and the serial number on the product has not been defaced.
2. Samsung’s obligations are limited to the repair or, at its discretion, replacement of the product or the defective part.
3. Warranty repairs must be carried out by Authorised Samsung Dealers or Authorised Service Centres. No re-imbursement will
be made for repairs carried out by non-Samsung Dealers and, any such repair work and damage to the products caused by such
repair work will not be covered by this warranty.
4. This product is not considered to be defective in materials nor workmanship by reason that it requires adaptation in order to
conform to national or local technical or safety standards in force in any Country other than the one for which the product was
originally designed and manufactured.
This warranty will not cover, and no re-imbursement will be made for such adaptation nor any damage which may result.
5. This warranty covers none of the following:
a) Periodic check-ups, maintenance and repair or replacement of parts due to normal wear and tear.
b) Cost relating to transport, removal or installation of the product.
c) Misuse, including the failure to use this product for its normal purposes or incorrect installation.
d) Use of this product in a commercial/ business environment, which shall include, but is not limited to, the following: any use
for profit or financial gain, public display or events such as clubs, bars and restaurants including continuous statistical or
graphical display, or any commercial use of continuous or intentional long term display of News reels (“tickers”), static or
fixed images such as timetables and 4:3 pictures or video content displaying permanent black bars.
e) Damage caused by Lightning, Water, Fire, Acts of God, War, Public Disturbances, incorrect mains voltage, improper
ventilation or any other cause beyond the control of Samsung.
f) Spillage of food or liquid or use of any other hazardous substances, which may affect the product.
g) Performance due to differences in broadcasting method between countries.
6. This warranty is valid for any person who legally acquired possession of the product during the warranty period.
7. The consumers’ statutory rights in any applicable national legislation whether against the retailer arising from the purchase
contract or otherwise are not affected by this warranty. Unless there is national legislation to the contrary, the rights under
this warranty are the consumers’ sole rights and Samsung, its subsidiaries and distributors shall not be liable for indirect or
consequential loss or any damage to disc based media, removable memory or any other related equipment or material.
8. Some products may differ from these guidelines. Please check with your dealer or the local Samsung web-site.
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left blank.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the
SAMSUNG customer care centre.
Country Customer Care Centre Web Site
IRELAND (EIRE) 0818 717100 www.samsung.com/ie/support
UK 0330 SAMSUNG (7267864) www.samsung.com/uk/support
© 2018 Samsung Electronics Co., Ltd. All rights reserved.
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