Table of Contents
- Contents
- Guide
- Connections
- Remote Control and Peripherals
- About the Samsung Smart Remote
- About the Samsung Smart Remote (The Frame)
- About the Samsung Smart Remote (The Sero)
- Connecting the Samsung Smart Remote to the TV
- Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
- Using Anynet+ (HDMI-CEC)
- Controlling the TV with a Keyboard, Mouse or Gamepad
- Entering Text using the On-Screen Virtual Keyboard
- Smart Features
- TV Viewing
- Using the Guide
- Recording Programmes
- Using the instant and schedule recording options from the Guide screen
- Using the instant and schedule recording options while watching a programme
- Scheduling a video recording after entering the date and time
- Managing the schedule recording list
- Viewing recorded programmes
- Setting up a schedule recording start
- Setting Up a Schedule Viewing
- Using Timeshift
- Buttons and functions available while recording a programme or Timeshift
- Using the Channel List
- Editing channels
- Using a Personal Favourites List
- TV-Viewing Support Functions
- Changing the broadcast signal
- Scanning for available channels
- Checking digital channel signal info and strength
- Restricting Viewing to Specific Channels
- Using Mark Adult Channels
- Selecting the broadcasting audio option
- Using Programme Rating Lock
- Showing common interface menu
- Configuring advanced broadcasting settings
- Tuning broadcast signals manually
- Fine-tuning analogue broadcasts
- Transferring channel list
- Enabling/Disabling Edit Channel Numbers
- Deleting CAM operator profile
- Setting satellite system
- Changing teletext language
- Selecting the broadcast audio language
- Showing TVkey Interface menu
- Reading digital text
- Picture and Sound
- System and Support
- Using the Time Functions and the Timers
- Using the Auto Protection Time and Energy Saving Functions
- Updating the TV's Software
- Audio and Video Functions for the Visually or Hearing Impaired
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Changing the volume, speed, pitch and the TV background volume of the Voice Guide
- Audio Description
- The TV screen is turned off but audio continues
- White text on black background (high contrast)
- Setting the screen to black and white
- Inverting the screen colour
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the TV menu
- Watching TV broadcasts with subtitles
- Selecting the broadcasting subtitle language
- Listening to the TV through Bluetooth devices (for the hearing impaired)
- Enlarging the sign language screen for the hearing impaired
- Configuring the repeat settings for remote control buttons
- App for the Visually Impaired (SeeColors App)
- Using Voice Assistants on TV
- Using Other Functions
- HbbTV
- Using a TV Viewing Card (“CI or CI+ Card”)
- Teletext Feature
- Precautions and Notes
- Before Using the Recording and Timeshift Functions
- Supported broadcasting audio options
- Read Before Using Apps
- Read Before Using the Internet Function
- Read Before Playing Photo, Video or Music Files
- Limitations to the use of photo, video and music files
- Supported subtitles
- Supported image formats and resolutions
- Supported music formats and codecs
- Supported video codecs (TU9 series, QLED TV, The Serif, The Frame, The Sero, The Terrace, The Terrace for business)
- Supported video codecs (Q6 series, TU8 series)
- Supported video codecs (Q700T series or higher)
- Read After Installing the TV
- Supported Resolutions for UHD Input Signals
- Resolutions for Input Signals supported by Q700T series or higher
- Supported Resolutions for FreeSync (VRR)
- Read Before Connecting a Computer (Supported Resolutions)
- Supported Resolutions for Video Signals
- Supported Resolutions for HDBT
- Read Before Using Bluetooth Devices
- Licences & Other Information
- Troubleshooting
- FAQ
- Accessibility Guidance
Samsung QE65QN800BTXXH User Manual
Displayed below is the user manual for QE65QN800BTXXH by Samsung which is a product in the TVs category. This manual has pages.
Related Manuals
E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com
Model Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Menu Learning Screen link below.
"Menu Learning Screen" Link
Contents
Guide
Connections
5Connection Guide
6 Connecting an Antenna (Aerial)
7Connecting to the Internet
11 Screen Sharing (Smart View) with your Mobile Device
14 Connection Cables for External Devices
16 Switching between external devices connected to the TV
18 Connection Notes
Remote Control and Peripherals
21 About the Samsung Smart Remote
24 About the Samsung Smart Remote (The Frame)
27 About the Samsung Smart Remote (The Sero)
30 Connecting the Samsung Smart Remote to the TV
31 Controlling External Devices with a Samsung Remote
Control - Using the Universal Remote
32 Using Anynet+ (HDMI-CEC)
33 Controlling the TV with a Keyboard, Mouse or Gamepad
35 Entering Text using the On-Screen Virtual Keyboard
Smart Features
37 Using Smart Hub
46 Using a Samsung account
48 Using the Ambient Mode
53 Using the Shortcuts
55 Using Remote Access
61 Using the Apps Service
65 Using the Gallery App
67 Using the SmartThings App
68 Using the e-Manual
71 Using the Internet
72 Playing pictures/video/music
78 Using Bixby
TV Viewing
82 Using the Guide
85 Recording Programmes
87 Setting Up a Schedule Viewing
89 Using Timeshift
89 Buttons and functions available while recording a
programme or Timeshift
91 Using the Channel List
92 Editing channels
93 Using a Personal Favourites List
94 TV-Viewing Support Functions
Picture and Sound
101 Using the Intelligent Mode
103 Adjusting the Picture Quality
105 Setting the Viewing Environment for External Devices
107 Picture Support Functions
109 Conguring a Sound Mode and Expert Settings
111 Using the Sound Support Functions
System and Support
113 Using the Time Functions and the Timers
116 Using the Auto Protection Time and Energy Saving
Functions
118 Updating the TV's Software
119 Audio and Video Functions for the Visually or Hearing
Impaired
125 Using Voice Assistants on TV
126 Using Other Functions
128 HbbTV
129 Using a TV Viewing Card (“CI or CI+ Card”)
132 Teletext Feature
Precautions and Notes
136 Before Using the Recording and Timeshift Functions
137 Supported broadcasting audio options
138 Read Before Using Apps
139 Read Before Using the Internet Function
141 Read Before Playing Photo, Video or Music Files
149 Read After Installing the TV
150 Supported Resolutions for UHD Input Signals
151 Resolutions for Input Signals supported by Q700T series or
higher
152 Supported Resolutions for FreeSync (VRR)
153 Read Before Connecting a Computer (Supported
Resolutions)
156 Supported Resolutions for Video Signals
158 Supported Resolutions for HDBT
159 Read Before Using Bluetooth Devices
160 Licences & Other Information
Troubleshooting
Picture Issues
162 Testing the picture
Sound and Noise Issues
166 Testing the sound
Channel and Broadcast Issues
External Device Connectivity Issues
Network Issues
Anynet+ (HDMI-CEC) Issues
Remote Control Issues
Recording Issues
Apps
Media Files
Voice Assistant Issues
Other issues
Diagnosing TV operational issues
Getting Support
182 Getting support through Remote Management
182 Finding the contact information for service
182 Requesting service
FAQ
The TV Screen does not Display Properly
183 When the TV screen does not display properly
The TV does not Turn On
190 When your TV does not turn on
The Picture is Distorted, or No Sound Comes Out of the
Sound Bar
196 When the TV does not connect with an external device
properly
Internet Access is not Available
201 When the TV can't connect to the Internet
There is No Sound or the Speakers are Making an Odd Sound
206 When no sound comes out of the TV, or the sound is
breaking up
The Remote Control does not Work
213 When the remote control does not work
Updating the Software
218 Updating the latest TV's software
Accessibility Guidance
Menu Learning Screen
225 Using the Remote control
227 Using the accessibility menu
231 Using the TV with Voice Guide on
233 Using the guide
236 Using Schedule Viewing
237 Using the Channel List
239 Recording
242 Using Smart Hub
246 Launching the e-Manual
247 Using Bixby
Guide
Learn how to use various features.
Connections
You can watch live broadcasts by connecting an antenna cable to your TV and can get access to the Internet by
using a LAN cable or wireless access point. Using various connectors, you can also connect external devices.
Connection Guide
You can view detailed information about external devices that can be connected to the TV.
Source Connection Guide Try Now
It shows you how to connect various external devices such as video devices, game consoles and PCs using pictures.
If you select the connection method and an external device, the connection details appear.
•Audio Device: HDMI (ARC), Optical, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup
HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.
•Video Device: HDMI
•Smartphone: Screen Sharing (Smart View), SmartThings, Apple AirPlay, NFC on TV, Tap View
•PC: HDMI, Screen Sharing (Wireless), Apple AirPlay
•Input Device: Remote Control, Keyboard, Mouse, USB Gamepad, Bluetooth Device
•Game Console: HDMI
•External Storage: USB Flash Drive, Hard Disk Drive (HDD)
Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2
minutes).
Apple AirPlay may not be supported depending on the model or geographical area.
The connection method and available external devices may differ depending on the model.
Connection Guide
Audio Device
Video Device
Smartphone
PC
Input Device
Game Console
External Storage
HDMI (ARC)
Optical
Bluetooth
Wi-Fi
Wi-Fi Speaker Surround Setup
HDMI Troubleshooting
Connect audio devices, such as speakers, sound bars,
headphones, or home theatres, to your TV.
The image on your TV may differ from the image above depending on the model and geographical area.
- 5 -
Connecting an Antenna (Aerial)
You can connect an antenna cable to your TV.
An antenna connection is not necessary if you connect a cable box or satellite box.
It is best to connect the both connectors using a Multi-Switch or DiSEqC Switch, etc and to set Aerial Connection
Type to Dual.
A connection method may differ depending on the model or geographical area.
The DVB-T2 system may not be supported depending on the geographical area.
- 6 -
Connecting to the Internet
You can get access to the Internet through your TV.
Settings General Network Open Network Settings Try Now
Congure network settings to connect to an available network.
Establishing a wired Internet connection
Settings General Network Open Network Settings Wired
If you connect a LAN cable, the TV automatically accesses the Internet.
If the TV does not automatically connect to the network, refer to "Network Issues" in "Troubleshooting".
Use a CAT 7 (*STP type) cable for the connection.
* Shielded Twisted Pair
The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
This function may not be supported depending on the model.
- 7 -
Establishing a wireless Internet connection
Settings General Network Open Network Settings Wireless
Make sure that you have the wireless access point's SSID (name) and password settings before attempting to
connect. The network name (SSID) and security key are available on the wireless access point's conguration
screen. See the wireless access point's user manual for more information.
- 8 -
Wireless Connection
Select your wireless network.
Refresh
Manage Saved Networks
The image on your TV may differ from the image above depending on the model and geographical area.
If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID).
If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or
PBC button on your access point within 2 minutes. The TV will connect automatically.
To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press
the Select button.
To disconnect Wi-Fi, select Disconnect in Settings General Network Network Status.
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Checking the Internet connection status
Settings General Network Network Status Try Now
View the current network and Internet status.
Resetting Your Network
Settings General Network Reset Network Try Now
Restore the network settings to the factory default.
Turning on the TV with a mobile device
Settings General Network Expert Settings Power On with Mobile
You can turn on the TV using a mobile device connected to the same network as the TV.
This function is available with a mobile device connected to the TV through the SmartThings app or the Apple AirPlay
function.
Apple AirPlay may not be supported depending on the model or geographical area.
Connecting an IP control device to the TV
Settings General Network Expert Settings IP Remote
You can connect an IP control device to the TV remotely to manage your IP device.
To use this function, Power On with Mobile must be turned on.
Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only
if an authorised third-party custom controller is installed and congured specically for a Samsung TV and if your Wi-Fi
network is password protected.
This function may not be supported depending on the model or geographical area.
Changing the name of the TV
Settings General System Manager Device Name Try Now
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the
name.
- 10 -
Screen Sharing (Smart View) with your Mobile Device
You can watch the screen of your mobile device on the TV screen through Smart View or Tap View.
For information on how to share the screen with your mobile device, refer to Source Connection Guide
Smartphone Screen Sharing (Smart View).
For more information in The Terrace for business, refer to the provided user manual.
• To turn off Screen Sharing (Smart View), disconnect the mobile device or press the button on the remote
control.
• Using the Smart View menu on your mobile device, you can change the settings such as aspect ratio.
• Use AirPlay if you are an iPhone or iPad user. For more information, refer to Source Connection Guide
Smartphone Apple AirPlay.
This function may not be supported depending on the model.
• The screen sharing function (Smart View/Apple AirPlay) on your mobile device appears on Multi View of the TV
(or the screen on your mobile device).
Apple AirPlay may not be supported depending on the model or geographical area.
Using the Tap View
Tap your mobile device on the TV, you can watch the Multi View or mobile device's screen through the TV screen.
This function may not be supported depending on the model.
This function is available in Samsung mobile devices with Android 8.1 or higher.
1.
Enable Tap View on your mobile device.
For more information about conguration, refer to 'Enabling the Tap View' below for how to set.
2.
Turn on the screen of your mobile device.
3.
Tap your mobile device on the TV. The TV screen switches to Multi View or mobile device's screen.
When you perform Tap View in Ambient Mode feature or Art mode (only in The Frame models), only the mobile
device's screen appears on the TV.
4.
Watch the Multi View or mobile device's screen on the TV screen.
The displayed TV screen may differ depending on the model.
This function enables mirroring (Smart View) by detecting vibrations generated when you tap the mobile device on the TV.
Be sure to tap away from the TV screen and bezel corners. It may be scratched or broken to the TV or mobile device screen.
We recommend using your mobile device with the cover in place and lightly tap it on any external edge of the TV.
- 11 -
Enabling the Tap View
Enable Tap View in the SmartThings app.
Depending on the SmartThings app version, you may need to register the TV with your mobile device.
1.
Launch the SmartThings app on your mobile device.
2.
Select Settings ( ) in SmartThings app on your mobile device.
3.
Set the Tap View to on.
Upon connection for the rst time, select Allow on a pop-up window of the TV.
Using the Multi View
While watching the TV, you can see content from your mobile device through mirroring (Smart View).
To start Multi View, run the screen sharing (Smart View/Apple AirPlay) for your mobile device. This function can be
started or stopped by pressing the button on the remote control.
This function operates only by TV broadcasts, external devices, or apps that support Multi View.
While running Multi View, app casting from your mobile device is run on Multi View. This function is not available in some
apps.
To stop this function, press and hold the button on the remote control.
This function may not be supported depending on the model.
In some models, you can view the image on the camera connected to the SmartThings app of your mobile device.
Q-Symphony is not supported by Multi View.
When an external device that connects to a receiver or Soundbar is used in Multi View, sound outputs from the TV speaker,
not from the receiver or Soundbar.
The following menus can be set by pressing the down directional button on the TV's remote control.
When you press the Select button while running Multi View, the focused screen is viewed in the full screen.
•Select Content
Selects content to be displayed on the left screen.
Press the down directional button on the TV screen. Available content items appear.
- 12 -
•Watch Mobile/Camera
Enjoy your mobile content by mirroring (Smart View).
You can view the camera video connected to the SmartThings app on your mobile.
•Screen Size
Selects the desired size of Multi View.
•PIP Position
Selects the position of a small screen on the full screen.
The focusing left or right screen appears as small window.
•Sound Output
You will hear the sound of the selected screen through another speaker connected to the TV.
This function may not be supported depending on the model.
•Sound Distribution
You will hear the sound of both screens at the same time by adjusting the ratio of each screens sound.
This function may not be supported depending on the model.
- 13 -
Connection Cables for External Devices
You can view detailed information about the connection cables for external devices that can be connected to the TV.
Cable name Image Description
HDMI
to
HDMI
Each cable simultaneously transmits digital video and audio signals
from an external device to the HDMI port on the TV.
Cables are divided into various types according to the types of input/
output ports on external devices.
HDMI
to
MINI HDMI
HDMI
to
Micro HDMI
HDMI
to
USB Type-C
HDMI
to
DisplayPort
Mini DisplayPort
to
HDMI
- 14 -
Cable name Image Description
DVI
to
HDMI
DVI to HDMI cables can transmit only digital video signals and not
audio signals. We recommend that you use HDMI to HDMI cables.
Optical
Optical cables are used to transmit audio signals to external
speakers with low signal loss.
Optical cables do not transmit video signals.
Component
Component cables transmit analogue signals.
The video signal is separated and transmitted to the red, green and
blue terminals to provide HD (1080i) pictures. The audio signal is
transmitted to the red and white terminals.
Composite
Composite cables transmit analogue signals.
The video signal is transmitted to the yellow terminal and the audio
signal is transmitted to the red and white terminals.
Available connection cables may differ depending on the model or geographical area.
- 15 -
Switching between external devices connected to the TV
You can switch between TV programmes and the content of external devices.
Source
When you select a connected external device on the Source screen, the output of the selected device is displayed on
the TV's screen.
On the standard remote control, press the SOURCE button.
To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control,
connect the device to an HDMI port on the TV, and then turn on the device. The output displayed on the TV is automatically
switched to the output of the device or you can congure universal remote control for the device automatically. For more
information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote".
When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media
content listed on the device.
This function may not be supported depending on the device and geographical area.
Editing the name and icon of an external device
Source
You can change the port name for a connected external device or add it to the Home Screen.
Sources
Universal Remote
Edit
Information
Add to Home
Source
The image on your TV may differ from the image above depending on the model and geographical area.
1.
Move the focus to a connected external device.
2.
Press the up directional button. The following functions become available.
Available functions may differ depending on the port type.
- 16 -
1.Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices,
register them by following the instructions on the screen.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote".
2.Edit
You can rename the input ports and change the device icons.
3.Information
You can view detailed information about an external device.
4.Add to Home
You can add the port of an external device to the Home Screen for quick switching.
Using additional functions
You can use the following features on the Source screen.
•Remote Access
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
For more information, refer to "Using Remote Access".
•Connection Guide
Displays device connection instructions.
For more information about the Connection Guide, refer to "Connection Guide".
•Universal Remote
Lets you register external devices to your Samsung remote control and control them using the Remote.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote".
- 17 -
Connection Notes
When connecting an external device, note the following.
The number of connectors and their names and locations may differ with the model.
Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors
and their names and locations may differ with the manufacturer.
Connection notes for HDMI
• The following types of HDMI cables are recommended:
– High Speed HDMI Cable
– High Speed HDMI Cable with Ethernet
– Premium High Speed HDMI Cable
– Premium High Speed HDMI Cable with Ethernet
– Ultra High Speed HDMI Cable
• Use an HDMI cable with a thickness of 17 mm or less.
• Using a non-certified HDMI cable may result in a blank screen or a connection error.
• Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications.
• This TV does not support HDMI Ethernet Channel. Ethernet is a Local Area Network (LAN) built with coaxial
cables standardised by the IEEE.
• Use a cable shorter than 3 m to get the best UHD viewing quality.
• Many computer graphics adaptors do not have HDMI ports, but have DVI or DisplayPort ports instead. If your PC
does not support HDMI video out, connect your PC with a DVI to HDMI or HDMI to DisplayPort cable.
• When the TV is connected to an external device such as a DVD/BD player or a set-top box via HDMI, power sync
mode will be automatically activated. In the power sync mode, the TV continues to detect and connect external
devices via HDMI cable. This function can be deactivated by removing the HDMI cable of the connected device.
This function may not be supported depending on the model.
- 18 -
Connection notes for audio devices
• For better audio quality, it is a good idea to use an AV receiver.
• If you connect an external audio device using an optical cable, the Sound Output setting is automatically
changed to the connected device. However, to make this happen, you must turn on the external audio device
before connecting the optical cable. To manually change the Sound Output setting, do one of the following:
This function may not be supported depending on the model.
– Use the Quick Settings screen to change to the connected device:
Use the Select button to select Optical on the Sound Output menu. ( Settings up directional
button Sound Output).
– Use the Settings screen to change to the connected device:
Select Optical on the Sound Output menu. ( Settings Sound Sound Output).
Refer to the sound bar's user manual when connecting it to the TV.
• An unusual noise coming from a connected audio device while you are using it may indicate a problem with the
audio device itself. If this occurs, ask for assistance from the audio device's manufacturer.
• Digital audio is only available with 5.1 channel broadcasts.
Connection notes for computers
• For the resolutions supported by the TV, refer to "Read Before Connecting a Computer (Supported Resolutions)".
• If you want to connect your PC and TV wirelessly, both of them must be connected to each other on the same
network.
• When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage
system, sharing may not be supported due to the network’s configuration, quality or functionality, for example, if
the network has an NAS (Network-Attached Storage) device.
- 19 -
Connection notes for mobile devices
• To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring or
Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's
user manual.
• The Screen Sharing (Smart View) feature may not operate smoothly in a 2.4 GHz environment. For better
experience, 5.0 GHz is recommended. 5 GHz may be available depending on the model.
• To use Wi-Fi Direct, the mobile device must support the Wi-Fi Direct function. To check whether your mobile
device supports Wi-Fi Direct function, refer to the mobile device's user manual.
• The mobile device and your Smart TV must be connected to each other on the same network.
• Use AirPlay if you are an iPhone or iPad user. For more information, refer to Source Connection Guide
Smartphone Apple AirPlay.
This function may not be supported depending on the model.
• The video or audio may stop intermittently, depending on network conditions.
• When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage
system, sharing may not be supported due to the network’s configuration, quality or functionality, for example, if
the network has an NAS (Network-Attached Storage) device.
- 20 -
Remote Control and Peripherals
You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease
of use.
About the Samsung Smart Remote
Learn about the buttons on the Samsung Smart Remote.
- 21 -
Button Description
(Voice Assistant)
Runs Voice Assistant. Press and hold the button, say a command, and then release the button to
run Voice Assistant.
The supported Voice Assistant's languages and features may differ by geographical
region.
(Colour / Number
button)
Each time you press this button, the coloured buttons window and the virtual numeric pad are
displayed alternately.
• Use this button to access additional options that are specific to the feature in use.
• Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter
numeric values. Select numbers and then select Done to enter a numeric value. Use to
change the channel, enter a PIN, enter a ZIP code, etc.
When pressed for 1 second or more for a channel that supports the teletext service, the
TTX menu appears on the TV screen. For more information, refer to "Teletext Feature".
If the Colour Button appears with a number strip on the screen, select the Colour Button
and then select a specic colour by using the directional button (up/down/left/right). Use
this to access additional options that are specic to the feature in use.
(Ambient Mode)
In TV mode, press the button to enter Ambient Mode.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
When pressed for 1 second or more, the Shortcuts menu screen appears.
This function may not be supported depending on the model or geographical area.
Directional button
(up/down/left/right) Moves the focus.
Select Selects or runs a focused item. When pressed while you are watching a broadcast programme,
detailed programme information appears.
(Return)
Press to return to the previous menu. When pressed for 1 second or more, the running function
is terminated. When pressed while you are watching a programme, the previous channel
appears.
(Smart Hub) Press to return to the Home Screen.
- 22 -
Button Description
(Play/pause)
When pressed, the playback controls appear. Using these controls, you can control the media
content that is playing.
Press the button to use the recording or Timeshift function while watching the broadcast.
(Volume) Move the button up or down to adjust the volume. To mute the sound, press the button. When
pressed for 1 second or more, the Accessibility Shortcuts appears.
(Channel)
Move the button up or down to change the channel. To see the Guide screen, press the button.
When pressed for 1 second or more, the Channel List screen appears.
Press and hold the button up or down to quickly change the channel.
(Launch app button)
Launch the app indicated by the button.
This function may not be supported depending on the model or geographical area.
Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental
conditions.
The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.
To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you
must congure universal remote control for the device. For more information, refer to "Controlling External Devices with a
Samsung Remote Control - Using the Universal Remote".
To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+), connect
the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMI-CEC)".
- 23 -
About the Samsung Smart Remote (The Frame)
Learn about the buttons on the Samsung Smart Remote that comes with The Frame.
- 24 -
Button Description
(Power)
When watching TV, press to switch to Art mode. In Art mode, press to switch to watching TV.
Press and hold to turn off the TV completely.
When the TV turns off and on again, display the last used mode.
(Voice Assistant)
Runs Voice Assistant. Press and hold the button, say a command, and then release the button to
run Voice Assistant.
The supported Voice Assistant's languages and features may differ by geographical
region.
(Number button)
Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter
numeric values.
Select numbers and then select Done to enter a numeric value. Use to change the channel,
enter a PIN, enter a ZIP code, etc.
When pressed for 1 second or more for a channel that supports the teletext service, the
TTX menu appears on the TV screen. For more information, refer to "Teletext Feature".
(Colour button)
When pressed, coloured buttons appear on the screen. Use this button to access additional
options that are specic to the feature in use.
To immediately set Brightness while enjoying Art mode, press the button.
Directional button
(up/down/left/right) Moves the focus.
Select Selects or runs a focused item. When pressed while you are watching a broadcast programme,
detailed programme information appears.
(Return)
Press to return to the previous menu. When pressed for 1 second or more, the running function
is terminated. When pressed while you are watching a programme, the previous channel
appears.
(Smart Hub)
Press to return to the Home Screen.
Press in Art mode to switch to TV mode.
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Button Description
(Play/pause)
When pressed, the playback controls appear. Using these controls, you can control the media
content that is playing.
Press the button to use the recording or Timeshift function while watching the broadcast.
(Volume) Move the button up or down to adjust the volume. To mute the sound, press the button. When
pressed for 1 second or more, the Accessibility Shortcuts appears.
(Channel)
Move the button up or down to change the channel. To see the Guide screen, press the button.
When pressed for 1 second or more, the Channel List screen appears.
Press and hold the button up or down to quickly change the channel.
(Launch app button)
Launch the app indicated by the button.
This function may not be supported depending on the model or geographical area.
Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental
conditions.
The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.
To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you
must congure universal remote control for the device. For more information, refer to "Controlling External Devices with a
Samsung Remote Control - Using the Universal Remote".
To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+), connect
the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMI-CEC)".
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About the Samsung Smart Remote (The Sero)
Learn about the buttons on the Samsung Smart Remote that comes with The Sero.
- 27 -
Button Description
(Voice Assistant)
Runs Voice Assistant. Press and hold the button, say a command, and then release the button to
run Voice Assistant.
The supported Voice Assistant's languages and features may differ by geographical
region.
(Colour / Number
button)
Each time you press this button, the coloured buttons window and the virtual numeric pad are
displayed alternately.
• Use this button to access additional options that are specific to the feature in use.
• Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter
numeric values. Select numbers and then select Done to enter a numeric value. Use to
change the channel, enter a PIN, enter a ZIP code, etc.
When pressed for 1 second or more for a channel that supports the teletext service, the
TTX menu appears on the TV screen. For more information, refer to "Teletext Feature".
If the Colour Button appears with a number strip on the screen, select the Colour Button
and then select a specic colour by using the directional button (up/down/left/right). Use
this to access additional options that are specic to the feature in use.
(Rotate) Press the button to rotate the screen.
Directional button
(up/down/left/right) Moves the focus.
Select Selects or runs a focused item. When pressed while you are watching a broadcast programme,
detailed programme information appears.
(Return)
Press to return to the previous menu. When pressed for 1 second or more, the running function
is terminated. When pressed while you are watching a programme, the previous channel
appears.
When pressed for over 1 second in Portrait Mode, the content screen only for Portrait Mode
appears.
(Smart Hub) Press to return to the Home Screen.
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Button Description
(Play/pause)
When pressed, the playback controls appear. Using these controls, you can control the media
content that is playing.
Press the button to use the recording or Timeshift function while watching the broadcast.
(Volume) Move the button up or down to adjust the volume. To mute the sound, press the button. When
pressed for 1 second or more, the Accessibility Shortcuts appears.
(Channel)
Move the button up or down to change the channel. To see the Guide screen, press the button.
When pressed for 1 second or more, the Channel List screen appears.
Press and hold the button up or down to quickly change the channel.
(Launch app button)
Launch the app indicated by the button.
This function may not be supported depending on the model or geographical area.
This button is not supported in the BST model.
Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental
conditions.
The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.
To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you
must congure universal remote control for the device. For more information, refer to "Controlling External Devices with a
Samsung Remote Control - Using the Universal Remote".
To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+), connect
the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMI-CEC)".
When you launch an app by pressing the button on the Samsung Smart Remote in Portrait Mode, some apps may switch to
Landscape according to their app policy.
- 29 -
Connecting the Samsung Smart Remote to the TV
Connect the Samsung Smart Remote to your TV to operate the TV.
When you turn on the TV for the rst time, the Samsung Smart Remote pairs to the TV automatically. If the
Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, then press and hold the
and buttons simultaneously for 3 seconds or more.
The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.
For more information about the Samsung Smart Remote, refer to "About the Samsung Smart Remote".
For more information about the Samsung Smart Remote that comes with The Frame, refer to "About the Samsung Smart
Remote (The Frame)".
For more information about the Samsung Smart Remote that comes with The Sero, refer to "About the Samsung Smart
Remote (The Sero)".
- 30 -
Controlling External Devices with a Samsung Remote Control - Using the
Universal Remote
Control the TV and connected external devices with a Samsung remote control.
Source Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices,
register them by following the instructions on the screen.
This function may not be supported depending on the model or geographical area.
You can also use the Anynet+ (HDMI-CEC) function to operate external Samsung devices with your TV's remote control
without any additional setup. For more information, refer to "Using Anynet+ (HDMI-CEC)".
Specic external devices connected to the TV may not support the universal remote feature.
Do not place any obstacles in front of an external device and TV's logo. It may cause signals from the remote control to be
transmitted improperly.
The TV memorises both the external device and its connection port (HDMI 1, HDMI 2, etc.).
If you have difculty controlling external devices with the Universal Remote, try adjusting the positions of the external
devices.
This function may not operate properly depending on the TV installation environment and the features of external devices.
- 31 -
Using Anynet+ (HDMI-CEC)
Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.
You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and
that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote
control.
Connecting an external device through Anynet+ and using their menus
Settings General External Device Manager Anynet+ (HDMI-CEC) Try Now
1.
Set Anynet+ (HDMI-CEC) to On.
2.
Connect an HDMI-CEC-compliant device to the TV.
3.
Turn on the connected external device.
The device is automatically connected to the TV. After the connection process is nished, you can access the menu
of the connected device using your TV remote and control the device.
The connecting process can take up to 2 minutes to complete.
Read before connecting an Anynet+ (HDMI-CEC) device
Anynet+ (HDMI-CEC)-enabled devices must be connected to the TV with an HDMI cable. Note that some HDMI cables may
not support Anynet+ (HDMI-CEC).
You can congure the TV's Universal Remote to control third-party cable boxes, Blu-ray players and home theatres that
do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control -
Using the Universal Remote".
Anynet+ cannot be used to control external devices that do not support HDMI-CEC.
The TV remote control may not work under certain circumstances. If this occurs, set up the device as an Anynet+ (HDMI-
CEC)-enabled device again.
Anynet+ (HDMI-CEC) works only with external devices that support HDMI-CEC and only when those devices are either in
standby mode or turned on.
Anynet+ (HDMI-CEC) can control up to 12 compliant external devices (up to 3 of the same type) except for home theatres.
Anynet+ (HDMI-CEC) can control only one home theatre system.
To listen to 5.1 channel audio from an external device, connect the device to the TV via an HDMI cable and connect a 5.1
home theatre system directly to the external device's digital audio output connector.
If an external device has been set up for both Anynet+ and a universal remote control, the device can be controlled only
with the universal remote control.
- 32 -
Controlling the TV with a Keyboard, Mouse or Gamepad
Connecting a keyboard, mouse or gamepad to make it easier to control the TV.
Settings General External Device Manager Input Device Manager Try Now
You can connect a keyboard, mouse or gamepad to make it easier to control the TV.
Connecting a USB keyboard, mouse or gamepad
Plug the keyboard, mouse or gamepad cable into the USB port.
If you connect a mouse, it is available only in the Internet app and Remote Access function.
XInput USB gamepads are supported.
For more information, refer to Input Device in Connection Guide ( Source Connection Guide Input Device).
Connecting a Bluetooth keyboard, mouse or gamepad
Settings General External Device Manager Input Device Manager Bluetooth
Device List
If your device was not detected, position the keyboard close to the TV, and then select Refresh. The TV scans for available
devices again.
If you connect a mouse, it is available only in the Internet app.
For more information about how to connect a Bluetooth device, refer to the Bluetooth device's user manual.
This function may not be supported depending on the model or geographical area.
- 33 -
Using the keyboard and mouse
Button Description
Directional keys Moves the focus
Windows key Displays the TV settings
Enter key Selects or runs a focused item
ESC key Returns to the previous screen
F1 / F2 / F3 / F4 key Colour buttons ― / / /
F5 key Displays the Home Screen
F6 key Displays the Source screen
F7 key Displays the Channel List
F8 key Mutes the sound
F9 / F10 key Adjusts the volume
F11 / F12 key Changes the channel
Page Up / Page Down Scrolls a web page displayed by the Internet app.
Left-click Available only in the Internet app. You can click a menu or link to start a function as you do
on a PC.
Right-click
Available only in the Internet app. You can use the following functions:
The options displayed in the menu may differ depending on the selected item.
•Open
•Open Link in New Tab
•Enable Scroll Mode
The key operation may differ depending on some apps or the keyboard.
- 34 -
Setting up the input devices
Settings General External Device Manager Input Device Manager
•Keyboard Settings
You can set up the keyboard with the Keyboard Language and Keyboard type functions.
•Mouse Settings
You can set up the mouse with the Primary Button and Pointer Speed functions.
Entering Text using the On-Screen Virtual Keyboard
Use the virtual keyboard to enter text on your TV.
Recommend text
Options
Predict Next Character
The image on your TV may differ from the image above depending on the model and geographical area.
1.Recommend text
When you type a word you want to use as a search term, this function displays related suggestions from which you
can choose one.
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2.Options
Select on the virtual keyboard screen. The following options are available:
The options available may differ depending on the function running currently.
•Recommend text
•Reset Recommended Text Memory
•Accented Character Preview
•Predict Next Character (when using direction buttons)
•Language
3.Predict Next Character
Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed. You
can use the directional buttons on the remote control to select one.
Entering Text using the remote control's microphone and the on-screen virtual keyboard
When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into
the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as
text.
Entering text with your voice may not be supported for some functions.
This function may not be supported depending on the model or geographical area.
- 36 -
Smart Features
You can enjoy various apps with Smart Hub.
Using Smart Hub
View descriptions of Smart Hub's basic functions.
From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos or
listen to music stored on external storage devices, and perform more functions.
Some Smart Hub services are paid services.
To use Smart Hub, the TV must be connected to the Internet.
Some Smart Hub features may not be supported depending on the service provider, language or geographical area.
Smart Hub service outages can be caused by disruptions in your Internet service.
To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information.
Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms &
Privacy by navigating to Settings Terms & Privacy. Try Now
If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select
Reset Smart Hub ( Settings Support Device Care Self Diagnosis Reset Smart Hub).
- 37 -
Displaying the Home Screen
Press the button.
Sources
TV HDMI 1 USB
Remote Access
Connection Guide
Universal Remote
Source
The image on your TV may differ from the image above depending on the model and geographical area.
On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be
moved or deleted from the screen.
1. Settings
When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can
quickly set frequently used functions by clicking the icons.
•e-Manual
You can open the user manual embedded in your TV.
•Intelligent Mode
In Intelligent Mode, the TV recognises and analyses the surroundings, noise, the content and your usage
patterns to provide the best viewing experience. To turn Intelligent Mode on or off, press the Select button. To
set the detailed options, press the up directional button, and then select Intelligent Mode Settings.
This function is supported only in QLED TV (except for Q6 series), The Frame, The Serif, The Sero, The Terrace and The
Terrace for business.
For more information about the Intelligent Mode, refer to "Using the Intelligent Mode".
- 38 -
•Picture Mode
You can select the picture mode that provides the best viewing experience. To change the picture mode, press
the Select button. To make ne adjustments, press the up directional button, and then select Picture Setup.
•Sound Mode
You can select a sound mode to optimise your listening experience. To change the sound mode, press the Select
button. To make ne adjustments, press the up directional button, and then select Equaliser Setup.
•Sound Output
You can select which speakers the TV uses for audio output. To change the audio output, press the Select
button. To connect to a Bluetooth speaker, press the up directional button, and then select Bluetooth Speaker
List.
Connecting Bluetooth speaker may not be supported depending on the model or geographical area.
•Game Mode
You can enable game mode to optimise the TV's settings for playing video games with a gaming console, such
as a PlayStation™, Xbox™ or Nintendo Switch™. To turn Game Mode on or off, press the Select button. To set
the detailed options, press the up directional button, and then select Go to Game Mode Settings.
For more information about Game Mode, refer to "Setting the Viewing Environment for External Devices".
This function is only available when an external input source is being used.
•Subtitle
You can watch TV broadcasts with subtitles. To activate/deactivate the Subtitle function, press the Select
button. To run Accessibility Shortcuts, press the up directional button, and then select Accessibility Shortcuts.
•Audio Language
You can change to the audio language you want to hear. To make ne adjustments, press the up directional
button, and then select Go to Audio Options.
•PIP
While using a connected external device, you can watch a TV broadcast in a small picture-in-picture (PIP)
window. To make ne adjustments, press the up directional button, and then select PIP Setup.
This function may not be supported depending on the model or geographical area.
•Network
You can view the current network and Internet status. Press the up directional button, and then select Network
Status or Network Settings.
- 39 -
•Picture Size
You can change to the picture size you want to view. To make ne adjustments, press the up directional button,
and then select Go to Picture Size.
•Colour Tone
You can select a colour tone suitable for your viewing preferences. To change to a colour tone that you want,
press the Select button.
•Picture Clarity
You can optimise pictures that contain a lot of motions. To turn this function on or off, press the Select button.
To set the detailed options, press the up directional button, and then select Picture Clarity Settings.
•Contrast Enhancer
You can prevent excessive differences between bright and dark areas on the TV screen. To change the Contrast
Enhancer setting, press the Select button.
•Digital Output Audio Format
You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI
(eARC) for external devices that support the Dolby Digital+ format.
•Colour Space
You can set the spectrum of colours on the TV screen. To change to a colour space that you want, press
the Select button. To set the detailed options, press the up directional button, and then select Colour Space
Settings.
•Device Care
You can run Device Care to diagnose and optimise your TV. Device Care can also check and optimise the TV's
storage. If any trouble found, it can call for technical support.
•All Settings
Display the Settings menu.
These functions may not be supported depending on the model or geographical area.
2. Source
You can select an external device connected to the TV.
For more information, refer to "Switching between external devices connected to the TV".
- 40 -
3. Search
You can search for channels, programmes, movie titles and apps from Smart Hub.
To use this feature, the TV must be connected to the Internet.
This function may not be supported depending on the model.
4. Apps
You can enjoy a wide range of content including news, sports, weather and games by installing the corresponding
apps on your TV.
To use this feature, the TV must be connected to the Internet.
For more information, refer to "Using the Apps Service".
5. Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential
real-time information such as weather, time and news on the TV screen when you are not watching TV.
To return to the TV mode, press the button in Ambient Mode. To shut off the TV, press the button.
If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.
This function may not be supported depending on the model.
For more information about the Ambient Mode, refer to "Using the Ambient Mode".
- 41 -
6.Home
This menu appears rst when you press the button. Then you can quickly use any of Samsung Account,
Notication or Privacy Choices.
•Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
For more information about the Samsung Account, refer to "Using a Samsung account".
• Notication
You can view a list of notications for all events that occur on your TV. A notication appears on the screen
when it is time to schedule viewing or schedule recording or when an event occurs on a registered device.
If you move the focus to Notication, and then press the Select button, a notication window appears on the
right and the following functions are available:
– Delete All
You can delete all your notifications.
– Settings
You can select services you want to be notified about.
When you select Allow sound, notifications are displayed with a notification sound.
•Privacy Choices
You can view and set the privacy policy for Smart Hub and various other services.
7.Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas and
movies in one place. Universal Guide can recommend content tailored to your preferences.
You can use this feature on your mobile device with the Samsung SmartThings app.
To enjoy the content from these apps on your TV, they must be installed on the TV.
When you watch some paid content, you may need to make a payment using their associated app.
Some content may be restricted depending on your network conditions and your subscriptions to paid channels.
Parental control is necessary when children use this service.
Images may look blurry depending on the service provider's circumstances.
This function may not be supported depending on the model or geographical area.
- 42 -
. Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image
content such as artworks or photos or to display the content.
This function is supported only in The Frame.
For more information, refer to the provided user manual.
. Portrait Mode
When you do not use The Sero, you can rotate its screen vertically to see content such as photos, images, and time
display.
This function is supported only in The Sero.
For more information, refer to the provided user manual.
Move
Remove
The image on your TV may differ from the image above depending on the model and geographical area.
- 43 -
8.Moving an item on the Home Screen
Move the focus to the app you want to move, press and hold the Select button on the remote control, and then
select Move in option menu. Move the app to the desired position by pressing the left or right directional button,
and then press the Select button. The selected app is moved on the Home screen.
In the region that does not support the Universal Guide, press the down directional button on the remote control.
9.Removing an item on the Home Screen
Move the focus to the app you want to delete, press and hold the Select button on the remote control, and then
select Remove in option menu. The selected app is deleted.
You can add the apps you want to use often to the Home Screen using Apps. To add your favourite apps to the Home Screen,
refer to "Managing installed apps".
- 44 -
Launching Smart Hub automatically
Settings General Smart Features Autorun Smart Hub Try Now
When you set Autorun Smart Hub to On, the TV displays the Home Screen automatically when you turn the TV on.
You can also turn this function on or off. Press the Select button at the current menu.
Launching the last used app automatically
Settings General Smart Features Autorun Last App Try Now
If Autorun Last App is set to On, the last used app is automatically run when you turn on the TV. You can also turn
this function on or off. Press the Select button at the current menu.
This function may not be supported depending on the app.
This function may not be supported depending on the model.
Testing Smart Hub connections
Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now
Resetting Smart Hub
Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now
You can reset the Smart Hub settings. To reset Smart Hub, enter the PIN. The default PIN is "0000" (for France and Italy:
"1111"). You can set the PIN in Settings General System Manager Change PIN.
- 45 -
Using a Samsung account
Create and manage your own Samsung account.
Settings General System Manager Samsung Account Try Now
You can view the entire text of the Terms & Policy in Settings General System Manager Samsung Account
My Account Terms & Conditions, Privacy Policy after logging in to your Samsung account.
You can create a Samsung account at https://account.samsung.com. Once you have an account, you can use the same ID on
both the TV and the Samsung website.
Signing in to a Samsung account
Settings General System Manager Samsung Account Sign In
Creating a new account
Settings General System Manager Samsung Account Create Account
Sign up for a Samsung account on your mobile or PC. Visit : https://account.samsung.com
- 46 -
Managing your Samsung account
Settings General System Manager Samsung Account My Account
When you sign in to your Samsung account, you can use the following functions:
•Sign out
When multiple people share the TV, you can sign out of your account to prevent others from seeing it.
To sign out of your Samsung Account ( Settings General System Manager Samsung Account), move
the focus to your account's icon, and then press the Select button. When a pop-up window appears, select Sign out.
•Edit profile
You can edit your account information.
To protect personal information, enter Edit profile and then Sign-in Method is set to Profile image selection and
password entry (High security).
If you want the TV to log you into your account automatically whenever you turn on the TV, click Stay Signed In.
•Payment Info
You can view or manage your payment information.
•Back up
You can back up the TV settings to your Samsung Cloud storage. When resetting or replacing the TV, you can
also restore its settings with the backed-up settings.
•Sync Internet
Once you sign in to your Samsung account and configure the Sync Internet settings, you can share the favourites
and website bookmarks that you registered on other devices.
•Remove Account
You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you
are not unsubscribed. To unsubscribe from your Samsung Account, visit the Samsung Accounts website (https://
account.samsung.com).
•Terms & Conditions, Privacy Policy
You can view the user agreement and privacy policy.
For more information about the terms and conditions, privacy policy, select View Details.
- 47 -
Using the Ambient Mode
Learn about the functions available in Ambient Mode.
Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential
real-time information such as weather, time and news on the TV screen when you are not watching TV.
This function may not be supported depending on the model.
Entering Ambient Mode
To enter Ambient Mode from the TV viewing screen, press the button or select Ambient Mode.
If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.
When you select Ambient Mode, The Sero rotates into Landscape and then enters the Ambient Mode.
Ambient Mode browser screen
Featured
Routine
Special Edition
Mood
Relaxation
Décor
My Album
Info
Artwork
The image on your TV may differ from the image above depending on the model and geographical area.
When you press the or button in Ambient Mode, the Ambient Mode browser screen appears at the bottom of
the screen. In the Ambient Mode browser screen, you can select content and change the Ambient Mode settings.
- 48 -
1.Function and content preview
When you select a category at the bottom of the screen, a preview of available functions and content appears here.
To view detailed information about a content item, move the focus to it, and then press the up directional button.
2. Ambient Settings
You can congure the following Ambient Mode settings:
Available settings may differ depending on the model.
•Auto Brightness
Changes the auto brightness setting for Ambient Mode.
When this function is set to Off, the brightness level of the TV screen is not automatically adjusted in response to the
surrounding light level.
•Sleep After
Sets the time when the Ambient Mode screen turns off automatically.
If there is no remote control input for the set time, the screen goes off.
•Reset All Photos
Resets the photos imported from your mobile device or Samsung Cloud.
This function may not be supported depending on the model.
3. TV
You can enter the TV viewing screen.
- 49 -
4.Selecting a content category
You can select your preferred content and background for the Ambient Mode screen.
You can use the SmartThings app on your mobile device to select the desired content and then change the settings.
The Sero does not support the following functions in the SmartThings app on your mobile device.
Available content categories may differ depending on the model or geographical area.
•Routine
Enjoy a range of routines, each displaying content to suit each part of your day or create your very own routines
via the SmartThings app.
This function may not be supported depending on the model.
•Special Edition
Allows you to enjoy creative artwork and interior design content created by the world's nest artists and
designers.
•Mood
Enjoy a range of options to create the right ambience to suit your mood.
•Relaxation
Relax with a selection of calming content inspired by nature to soothe your mood.
•Décor
Allows you to select content with a sensible and beautiful design.
•My Album
Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient
Mode screen.
To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
For more information about how to congure the photo settings, select View Help. This function is available after you
select a photo in the My Album category.
This function may not be supported depending on the model.
•Info
Allows you to select essential real-time information such as weather, temperature, time and news.
This function may not be supported depending on the geographical area.
- 50 -
•Artwork
Allows you to select content such as world famous photos and artwork.
This function may not be supported depending on the model.
•Background Theme
Allows you to select a background theme provided by Samsung.
Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme. When
you use this function, there may be a delay in image transmission and optimisation depending on network conditions.
You can set a background theme you created as a background of a content item. To set a background theme as the
background of a content item, press the down directional button while watching the Ambient Mode screen.
•Music Wall
Enjoy listening to music in your living space. Visualisations are generated on your TV that alter and respond to
the frequency of your music.
This function may not be supported depending on the model.
•About Ambient Mode
You can view information about Ambient Mode.
Applying effects to the content
When you are enjoying content in Ambient Mode, press the down directional button to change the following
settings for the content:
Available functions may not be supported depending on the content.
•Colour & Theme
Changes the colour or theme of the content.
•Vibes
Selects a mood that matches the content.
This function may not be supported depending on the content.
- 51 -
•Backgrounds
Changes the background of the content.
This function may not be supported depending on the content.
You can use the SmartThings app on your mobile device to take a picture of a wall and create a custom background.
For more information, select the How-To icon. This function may be a delay in image transmission and optimisation
depending on network conditions.
•Shadow Effects
Applies a shadow effect that you select to the content.
This function may not be supported depending on the content.
•Brightness
Adjusts the brightness of the content.
•Saturation
Adjusts the saturation of the content.
•Colour Tone
Adjusts the colours of the content.
•Red Tone / Green Tone / Blue Tone
Adjusts the red, green, blue contrast.
Viewing detailed information about the content
When you are enjoying content in Ambient Mode, press the up directional button to view detailed information about
the content.
Entering the TV viewing screen from Ambient Mode
To enter the TV viewing screen from Ambient Mode, press the button or select TV in the Ambient Mode
browser screen.
If you press the button when the TV is turned off, the TV viewing screen appears.
- 52 -
Using the Shortcuts
You can easily use the contents of Sources without running a series of commands.
To display the Shortcuts menu screen, press and hold the button for 1 second or more.
To return to the TV mode, press the button.
This function may not be supported depending on the model.
Shortcuts
Sources
e-Manual
Settings
Terrestrial
The image on your TV may differ from the image above depending on the model and geographical area.
1.Sources
You can select an external device connected to the TV.
2.Channels
You can add, move or remove broadcast channels.
3.
e
e-Manual
Displays the e-Manual guide.
4. Settings
Displays the main on-screen menu.
5.Terrestrial, Cable, Satellite or Service Provider
Choose the broadcast type of the content: Terrestrial, Cable, Satellite or Service Provider.
This function may not be supported depending on the incoming broadcast signal.
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Adding channels
1.
Move the focus to to add the current channel.
2.
Select .
3.
Move to the desired location.
4.
Press the Select button.
The target channel is added in the bookmark (Channels) area.
Moving channels
1.
Move the focus to the channel to move.
2.
Press the down directional button.
3.
Select Move.
4.
Move the selected channel to the desired location.
5.
Press the Select button.
The selected channel is moved.
Removing a channels
1.
Move the focus to the channels to remove.
2.
Press the down directional button.
3.
Select Remove.
The selected channel is removed.
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Using Remote Access
Use the TV to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service.
Source Remote Access
You can use the TV to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service.
For smooth use as in a computer, connect a keyboard and a mouse to your TV in advance.
Remote Access secured by Knox
Access remote PC and your work resources with this function.
Connect a keyboard and mouse to this TV before starting.
Featured Functions
Remote PC Screen Sharing
(Wireless)
Samsung DeX Ofce 365
Added Cloud Services
Add Cloud Service
The image on your TV may differ from the image above depending on the model and geographical area.
Connecting a Remote PC
Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual
Network Computing (VNC) for a PC running on Mac. To remotely connect to a PC, you must enter the IP address
of the remote PC or select a saved prole. Enter a correct username and password and select a correct protocol. If
there is any computer that can be accessed via the same network, the found IP and protocol are displayed.
To register a frequently used PC, move the focus to Manage User Proles, and then press the Select button. When a
pop-up window appears, select Add, and then enter the PC information.
When your PC enters in power saving mode, connection is not available. It is recommended to cancel the power saving
mode.
It is recommended to connect the wired network because the screen or sound may be interrupted depending on the
network condition.
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1.
Congure your computer’s settings to use the Remote Access function.
Remote connection to a PC running on Windows via the RDP protocol is only supported for Windows 7 or later. And the
operating system must be a Professional or higher edition.
Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 10.5 or later.
• Windows OS:
1)
Right-click the My Computer icon on Desktop or Windows Explorer and then click Properties.
2)
Click Advanced System Settings. The System Properties window appears.
3)
Click the Remote tab and then select the Allow Remote Assistance connections to this computer.
• Mac OS:
1)
Select Menu System Preferences and then click Sharing.
2)
Select the Screen Sharing and Remote Login check box.
3)
Run the resolution changing app downloaded from App Store and then change the resolution to 1440 x
900 or lower.
If you do not change the resolution in Mac OS, the previous image may appear while connecting a remote
computer.
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2.
Enter the required settings for connecting the computer remotely.
Connect to Remote PC
Make sure the PC is on and remote access is set to "Allow".
PC/Prole
IP address or prole
Username
Enter a username.
Protocol
RDP (for Windows users)
Password
Enter a password.
Remember my credentials (PC/Prole, Username, Protocol and Password)
Connect
Cancel
Manage User Proles
The image on your TV may differ from the image above depending on the model and geographical area.
1.Enter the IP address of the PC you want to connect to.
• In case of Windows, when the computer to connect is within the same network (router/AP), run “cmd" command
in Settings Network and Internet View Network properties or in Start Run, and then run “ipconfig” to
check the IPv4 address of the computer.
• In case of Mac, you can check the IP address in Settings Remote Access.
• When the TV and computer are not within the same network, it is required to know the public IP and configure
the router and AP. Check whether the router connected to the computer supports port forwarding. When the
company provides additional security features such as firewall, seek help from a security officer.
Home Ofce
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2.Enter the Username of the computer.
How to check the Username: Control Panel User Account Control in Windows, System Preferences Users &
Groups in Mac.
3.Select the Protocol for the computer’s OS. (Windows: RDP, Mac: VNC)
4.Enter the password for the login account.
For use of PIN, do not enter PIN but the specied password of the computer.
Playing Multimedia Content on a Remote PC
When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears.
When the sharing folder icon is clicked in the top bar, the folders shared on Windows or Mac OS appear. You can
play back any media content in a folder.
For more information about playing multimedia content, refer to "Playing pictures/video/music".
To use this function, the folder sharing option on the computer to access must have been enabled as shown below:
• Windows OS:
1.
Run Windows Explorer and then move to the folder to share.
2.
Right-click the folder and then click Properties.
3.
After the Properties window appears, click the Sharing tab and then click Advanced Sharing.
4.
After the Advanced Sharing window appears, select the Share this folder check box.
• Mac OS:
1.
Select Menu System Preferences and then click Sharing.
2.
Select the File Sharing check box.
3.
To add a folder to share, click the Add+ button at the bottom.
4.
Select a folder and then click Add+.
It is recommended to connect the wired network because the screen or sound may be interrupted depending on the
network condition.
When playing a video le via a remote computer, the screen or sound breaking may be encountered.
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Using Screen Sharing (Wireless)
Follow the instructions on the screen to adjust the PC settings and wirelessly connect the TV to the PC.
This function is only available for PCs that support wireless screen sharing.
This function is supported by Windows 10.
You can connect AirPlay in Mac.
Using Samsung DeX
Samsung DeX can be connected from the TV via wireless network.
When the mobile device does not appear on the screen, select Mobile Connection Guide and then follow the screen
instructions.
This function is available only on mobile devices that support the wireless Samsung DeX.
Using Ofce 365
You can read or create a document after accessing the Ofce 365 website.
Run the browser in full screen mode.
URL modication is impossible in the Ofce 365 page.
Adding the Cloud Service
Select the Add Cloud Service icon. Use the bookmarking function of the browser, you can add or delete the cloud
service link to or from Remote Access.
To add the cloud service, you must be signed in to your Samsung account.
The number of cloud services that can be added to Remote Access is limited.
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Using Cloud Service
You can access the cloud service by selecting the cloud service icon added to Remote Access.
The screen on the web page may differ from that of a computer.
You can copy or paste any text. Some image formats are supported.
For easy and secured login in Cloud Service, Remote Access Pass is additionally supported as well as Samsung Pass.
Setting Samsung Pass or Remote Access Pass.
Set Samsung Pass or Remote Access Pass to Use in Source Remote Access Run the Remote Access browser
(Additionally select Ofce 365 or Add Cloud Service)Internet Menu Settings.
Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on
mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely
stored on your TV.
However, the log in to Remote Access Pass may not work depending on the site policy.
To securely access the cloud service, you can use the browser's automatic shutdown or clear the history logs.
Before accessing the cloud service, refer to "Read Before Using the Internet Function".
The cloud service supports the following keyboard shortcuts:
• F1: Returns to Remote Access's Home screen.
• F8: Mutes the sound.
• F9/F10: Adjusts the volume.
• F11: Switches between full screen or default screen.
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Using the Apps Service
Download and run various apps from Smart Hub.
Apps
You can enjoy a wide range of content including news, sports, weather and games by installing the corresponding
apps on your TV.
To use this feature, the TV must be connected to the Internet.
When Smart Hub is launched for the rst time, the default apps are automatically installed. The default apps may differ
depending on the geographical area.
Apps
Editor's Choice
Most Popular
The image on your TV may differ from the image above depending on the model and geographical area.
1. Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
If you are signed out of your Samsung account, select Sign In to sign in.
If you want to download new apps using Apps, rst sign in to your Samsung account.
2. App Search
You can search for available apps.
3. Settings
You can manage the installed apps.
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Installing an app
1.
Move to the app you want to install, and then press the Select button. The detailed information screen appears.
2.
Select Install. When the installation is complete, the Open menu appears.
3.
Select Open to run the app immediately.
You can view installed apps on the Settings screen.
If the TV's internal memory is insufcient, you can install some specic apps on a USB device.
You can run an app installed on a USB device only when the USB device is connected to the TV. If the USB device is
disconnected while an app is running, the app is terminated.
You cannot run an app installed on a USB device on a PC or another TV.
Launching an app
You can run the app desired from Downloaded App.
The icons below appear within the selected app's icon and indicate the following:
– : The app is installed on a USB device.
– : The app has a password.
– : The app needs to be updated.
– : The app supports the mirroring function.
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Managing installed apps
Select Settings on Apps. You can manage installed apps.
Settings
Auto update : ON
Copyright
Delete
Add to Home
Lock
Move
Reinstall
View Details
The image on your TV may differ from the image above depending on the model and geographical area.
1.Removing an app
1.
Select an app to delete.
2.
Select Delete.
The selected app is deleted.
Ensure that the related app data is also removed when you remove an app.
Standard apps cannot be uninstalled.
2.Adding apps to the Home Screen
1.
Select an app to add.
2.
Select Add to Home.
3.
After the Home screen appears, move the selected app to the desired location.
4.
Press the Select button.
The selected app is added to the Home Screen.
If the selected app is already added to the Home Screen, this function is disabled.
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3.Locking and unlocking apps
1.
Select an app to lock or unlock.
2.
Select Lock/Unlock.
The selected app is locked or unlocked.
To lock or unlock an app, enter the PIN. The default PIN is "0000" (for France and Italy: "1111"). You can set the PIN in
Settings General System Manager Change PIN.
4.Moving apps
1.
Select an app to move.
2.
Select Move.
3.
Move the app to the desired location.
4.
Press the Select button.
The selected app is moved.
This function may not be supported depending on the model or geographical area.
5.Reinstalling an app
1.
Select the app to install again.
2.
Select Reinstall.
Reinstallation starts.
6.Checking the app information details
1.
Select the app to check.
2.
Select View Details.
The app information screen appears.
You can rate an app on the View Details screen.
7.Automatically updating apps
To automatically update the installed apps, set Auto update to ON.
Automatic update is enabled only when the TV is connected to the Internet.
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Using the Gallery App
View photos and videos synchronised with the Samsung Cloud.
Gallery
Gallery
View: Daily
The image on your TV may differ from the image above depending on the model and geographical area.
You can enjoy various content synchronised with a mobile device that supports the Samsung Cloud. The available
content types are photos, videos, stories and other content shared through your groups.
If you have shared content from your groups, you can access them in notications.
To use the Gallery app, you must be signed in to your Samsung account that uses the Samsung Cloud.
To use this function, the PIN number is required.
This function may not be supported depending on the model.
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1. Open category
Move to at the top left of the screen using the directional buttons on the remote control to view by category the
content synchronised with the Samsung Cloud.
2.View: Daily / View: Monthly
Sort the content by day or month.
3. Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
If you are signed out of your Samsung account, select Sign In to sign in.
4. Gallery Settings
Set a PIN for screen lock to restrict access to the Gallery app or view the terms and condition.
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Using the SmartThings App
Monitor and congure the smart devices you have connected to the SmartThings service.
SmartThings
All Devices
Scenes
Device List
The image on your TV may differ from the image above depending on the model and geographical area.
From your TV, you can monitor and congure smart devices you connected to the SmartThings service via the
SmartThings app installed on them. You can receive notications about the statuses of your connected devices.
To use this function, you must be logged in to your Samsung account.
This function may not be supported depending on the model or geographical area.
1.Location selection list
Press the Select button to identify all connected devices or the devices specic to a location.
2. Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
If you are signed out of your Samsung account, select Sign In to sign in.
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3. Settings
Turn notications on or off for the connected smart devices.
4.Scenes
Control multiple devices with one command after setting scenes via the SmartThings app on your mobile device.
5.Device list
View a list of the connected smart devices and their statuses.
You can add and control new devices through the SmartThings app on your mobile device. You can check and
control various devices such as speakers, smart devices (IoT devices) and home appliances registered on the server.
Please refer to the user guide of the SmartThings app on your mobile device for more details.
Controlling your TV with the mobile SmartThings app
You can register your TV and use some features of the TV through the SmartThings app on your mobile device.
Using the e-Manual
Control and read the manual embedded in your TV.
Launching the e-Manual
Settings Support Open e-Manual
You can view the embedded e-Manual that contains information about your TV's key features.
You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (https://
www.samsung.com).
Some menu screens cannot be accessed from the e-Manual.
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Using the buttons in the e-Manual
e-Manual
Guide
Troubleshooting
First Time Use
Recently Viewed
Topics
FAQ
The image on your TV may differ from the image above depending on the model and geographical area.
1. (Search)
Select an item from the search results to load the corresponding page.
2. (Site Map)
It displays the lists for each item in e-Manual.
3. (Index)
Select a keyword to navigate to the relevant page.
This function may not be supported depending on the model or geographical area.
4.Moving to FAQ
You can nd the troubleshooting of the selected symptom.
5. (Recently Viewed Topics)
Select a topic from the list of recently viewed topics.
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e-Manual
Internet
Surf the Internet on your TV.
Before using the Internet, refer to "Read Before Using the Internet Function".
Words in blue (e.g., Internet) indicate a menu item.
The image on your TV may differ from the image above depending on the model and geographical area.
6. (Try Now)
Allows you to access the corresponding menu item and try out the feature right away.
7. (Link)
Access an underlined topic referred to on an e-Manual page immediately.
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Using the Internet
Surf the Internet on your TV.
Internet
When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a
desired web site, you can get immediate access to it.
You can use the Internet function more easily after connecting a keyboard and mouse.
You can scroll web pages with the directional button on the Samsung Smart Remote.
The web pages may differ from those on a PC.
Before using the Internet, refer to "Read Before Using the Internet Function".
The Internet app has an embedded Samsung Pass ( Internet Internet Menu Samsung Pass Settings). With
Samsung Pass, you can log into the website easily and securely. When you visit the website again, you can log in with
Samsung Pass Biometrics Authentication on your mobile device without entering your ID and password. However, this
Samsung Pass login may not work depending on the website policy. For this purpose, you must have been logged in the
mobile device with a Samsung account registered in Samsung Pass.
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Playing pictures/video/music
Play media content stored on your TV, USB devices, mobile devices, cameras, PCs, etc.
Source Connected Device Try Now
Samsung USB
Samsung USB
Filter By : All
Sort By : Title
Options
The image on your TV may differ from the image above depending on the model and geographical area.
You can play media content saved on storage devices, such as USB devices, mobile devices and cameras on the TV.
You cannot play media content if the content or the storage device is not supported by the TV. For more information, refer
to "Read Before Playing Photo, Video or Music Files".
Backup important les before connecting a USB device. Samsung is not responsible for damaged or lost les.
You can use the following functions on the media content list screen of a storage device.
1.Filter By
Filters the media content by type of media.
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2.Sort By
Sorts the content list by Title, Date or Channel.
This function may not be supported depending on the type of external device.
3.Options
Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is
reloaded.
You can delete only the recorded content. To delete content, change the Filter By option to Recorded.
Recorded may not be supported depending on the geographical area.
Playing multimedia content on a PC or mobile device
1.
Select a device with media content in Source. The media content list in the device appears.
2.
Select a media content item from the list.
The selected content is played.
The content may not be played depending on the encoding method or le format. Furthermore, several functions may be
restricted.
Content on devices connected to the TV via your network may not play smoothly due to network communication problems.
If this occurs, use a USB device.
Playing multimedia content on a USB device
1.
Connect a USB device to the USB port.
2.
When a pop up message appears on the screen, select Browse to easily move to the list of multimedia content
stored on the device.
If a USB device that contains the content you want to play is already connected to the TV, select the USB device in the
Source screen.
3.
Select a content item to play from the list.
The selected content is played.
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Listening to your mobile device sound through the TV speaker using Sound Mirroring
1.
Search for and connect to your TV from the (Bluetooth) device list on your mobile device.
2.
Select media content to play on your mobile device.
The selected media is played through the TV speaker.
Some models enter Ambient Mode, Art mode or Portrait Mode automatically, and then play the selected media contents.
If the TV and the sound bar are connected wirelessly, the operation may be restricted.
Buttons and functions available while playing multimedia content
Press the Select button while playing any video, photo or recorded content. The following buttons appear.
The provided buttons and functions may not be supported depending on the model or geographical area.
The available buttons and functions may differ with the content you are viewing or playing.
•Pause / Play
Pauses or plays the multimedia content. You can use the following functions when the video is paused. Note that
with the video paused, the TV does not play audio.
–Slow Rewind or Slow Forward: Allows you to play a video slowly backward or forward by selecting the or
option. There are 3 playback speeds. To change the playback speed, press the option repeatedly. To
return to normal speed, select the option or press the button.
• Jump Backward / Jump Forward
Press the up directional button to move the focus to the playback control bar, and then select the left or right
directional button in the playback control bar to move backward or forward by 10 seconds in the video.
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• Move to a specific playback section, move up the focus on the playback bar, and then select one of the five
thumbnails.
This function may not be supported depending on the file format.
• Stop
Stop the contents being played.
•Previous / Next
Displays the previous or the next multimedia content file.
•Rewind / Fast Forward
Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up to 3 times
faster than normal, select the button repeatedly. To return to normal speed, select the option or press the
button.
•360 Mode
Provides a 360-degree view for videos and photos.
This function may not be supported depending on the file format.
Video files using the mjpeg codec do not support a 360-degree view.
When a video or photo does not support a 360-degree view, applying 360 rotation to it may cause the screen to look
distorted.
Videos may be interrupted if 360 rotation is applied during double speed playback.
Videos that support a 360-degree view may be interrupted if 360 rotation is simultaneously applied with other
functions during playback.
This function may not be supported for some resolutions.
This function may not be supported depending on the model.
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•360 Auto Rotation
Automatically adjusts the video's viewing angle by analysing the amount of image changes during playback of a
video file that provides a 360-degree view. When this function is started, the rotation starts in a short time.
When 360 Auto Rotation is focused, press the Select button to change to the following modes:
– General
– Dynamic
– Natural
This function is only available when 360 Mode is selected.
When 360 Auto Rotation is activated, automatic adjustment is followed. The adjustment position may differ depending
on the image.
The video's viewing angle is manually adjusted in General mode.
This function may not be supported depending on the file format.
Video files that use the mjpeg codec do not support a 360-degree view.
When a video does not support a 360-degree view, applying 360 rotation to it may cause the screen to look distorted.
Videos may be interrupted if 360 rotation is applied during double speed playback.
Videos that support a 360-degree view may be interrupted if 360 rotation is simultaneously applied with other
functions during playback.
This function may not be supported for some resolutions.
This function may not be supported depending on the model.
•Repeat
Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedly.
•Shuffle
Plays music files in random order.
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•Picture Off
Plays music files with the screen off.
•Fit to Screen
Fits a photo to the screen.
•Rotate left / Rotate right
Rotates a photo left or right.
•Zoom
Zooms in a photo.
•Background Music
Pauses or resumes the background music while the TV displays photos.
This function is available after enabling the Background Music option.
•Options
The available options may differ with the model and content.
Function Description
Slideshow Speed
Sets the slideshow speed.
If there is only one image le in the USB device, the slide show is not played.
Slideshow Effect
Applies transition effects to the slide show.
If there is only one image le in the USB device, the slide show is not played.
Background Music
Plays background music as you set in the pop-up window while the TV displays photos.
The music les must be saved in the same USB device as the photo les.
To pause the background music, select Background Music on the playback screen bottom.
Subtitles
You can set the detailed subtitle options such as the language, sync, size and colour.
If subtitles are not displayed correctly, check the encoding setting.
Rotate Rotates the video.
Audio Language
Changes the audio language.
This function is only available if the video supports multi-track sound.
Information Displays detailed information about the current multimedia content.
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Using Bixby
Set Voice Assistant to Bixby. Speak into the microphone on your Samsung Smart Remote to control your TV.
This function is available only if Voice Assistant is set to Bixby. ( Settings General Voice Voice Assistant)
Bixby is available only when the TV is connected to the Internet.
To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not
signed in to your Samsung account.
Bixby only supports some languages and the supported functions may differ depending on the geographical area.
Bixby may not be supported depending on the geographical area.
Starting Bixby with voice
You can immediately start a conversation with Bixby by saying "Hi, Bixby". Say "Hi, Bixby", and the Bixby icon at the
bottom of the TV screen is activated in Listen mode. Continue speaking.
The appropriate distance between user and the Samsung Smart Remote is 1.5 m. For more information on how to use this
function, refer to "Voice Assistant Issues".
This function may not be supported depending on the model or geographical area.
Starting Bixby using buttons on the Samsung Smart Remote
You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on
your Samsung Smart Remote, say a command, and then release the button.
To view the Bixby guide, press the button once:
• When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select
button to go to the Explore Bixby screen.
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Learning about the Explore Bixby Screen
Explore Bixby
You can say something like:
All Services
The image on your TV may differ from the image above depending on the model and geographical area.
1. My Prole
Go to the My Prole screen to create a new account or register a voice ID. When a voice ID is registered, you can log
in with your voice and see the icon that Bixby generated for your voice.
You can delete a voice ID after selecting My Prole. When the voice ID is deleted, its icon also disappears.
If you are signed out of your Samsung account, select My Prole to sign in.
2. Tutorials
The popup window on using Bixby appears.
3. Settings
You can change the settings for using Bixby.
These functions may not be supported depending on the model or geographical area.
These functions can be set in Bixby Voice settings ( Settings General Voice Bixby Voice settings).
•Language
You can change Bixby's language.
The languages of the TV and other apps will not change.
Bixby only supports some languages.
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•Voice response
You can change or turn off Bixby's voice.
This function may not be supported depending on the language selected for Bixby.
•Voice Wake-up
You can congure this function to make Bixby respond to your voice. If Bixby does not respond to your voice,
turn on the Voice Wake-up function, and then try again. ( Explore Now Settings Voice Wake-up)
The appropriate distance between user and the Samsung Smart Remote is 1.5 m. For more information on how to use
this function, refer to "Voice Assistant Issues".
The Voice Wake-up function may not be supported depending on the model or geographical area.
•Sound feedback
Play a sound when Bixby starts and stops listening.
This function may not be supported depending on the model or geographical area.
•Privacy
You can permit or prohibit Bixby from utilising your personal information when you are using Bixby services.
4.Recommended commands
Displays recommended commands you can use to control the TV with Bixby given the current context.
If you do not want to see the recommended commands, set Voice Hint to Off. ( Settings General Voice
Voice Hint)
5.All Services
You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move
to the desired command, and then press the Select button. You can operate the TV with various voice commands.
Read Before Using Bixby
• The supported voice interaction languages and features may differ depending on the geographical area.
• If the language set differs from the language of your country, some features are not available.
• Bixby is available only when the TV is connected to the Internet.
• Even if the TV is connected to the Internet, there may be no response due to a Bixby server error.
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• The existing functional specifications may be changed if Bixby is updated.
• Bixby is available only on TVs that support it and come with remote controls that have a microphone.
• Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains
numeric values or symbols, the function may not operate properly.
• Searched results may not provide complete results.
• You may be required to pay for some apps. Consequently, you may encounter a service application or contract.
• To change the current channel by saying channel names as voice commands, you must finish Set Up Your Service
Provider. If Set Up Your Service Provider is not completed, you can complete it using Reset ( Settings
General Reset). Try Now
Service provider settings in initial setup may not be supported on geographical area.
• To use the voice text input function and the search function, you must consent to provisions allowing third
parties to collect and use your voice data.
• To use the Bixby function, you must:
– Agree to Smart Hub's Terms of Use.
– Agree to a guidance regarding the collection and use of personal information for the Smart Hub service.
– Consent to the collection and use of personal information for the voice interaction-based service.
Provisions for using Bixby
• The voice interaction rate differs with the volume/tone, pronunciation and ambient sound environment (TV
sound and ambient noise).
• The optimal volume for voice commands is between 75 dB and 80 dB.
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TV Viewing
You can use convenient features while watching TV. Additionally, you can edit the channel list or create favourite
channel lists.
Using the Guide
See an overview of each channel's programme lineup.
Live TV Guide Try Now
Guide Channel List
Recommended
The image on your TV may differ from the image above depending on the model and geographical area.
In the Guide, you can see the daily programme schedules for each broadcaster, see programme information, choose
a programme to watch and set up a schedule viewing or recording.
To view the Guide while watching TV, press the (Channel) button on the Samsung Smart Remote or press the GUIDE
button on the standard remote control.
To see information about analogue channels and use the analogue channel functions of the Guide, you must nish the
service provider settings in initial setup.
To view the Guide, you must rst set the TV's clock ( Settings General System Manager Time Clock).
Service provider settings in initial setup may not be supported on geographical area.
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Move the focus to the programme you want in the Guide, and then press and hold the Select button. You can use the
following functions:
•Record
You can make a recording of a current programme.
This function may not be supported depending on the model or geographical area.
•Stop
You can stop the recording function that is currently running.
This function may not be supported depending on the model or geographical area.
•Edit Recording Time
You can change the start and end times of scheduled programme recordings.
This function may not be supported depending on the model or geographical area.
•Schedule Viewing
You can schedule the viewing of a broadcast scheduled programme.
•Schedule Recording
You can schedule recording of a broadcast scheduled programme.
This function may not be supported depending on the model or geographical area.
•Cancel Scheduled Viewing / Cancel Scheduled Recording
You can cancel scheduled viewings or recordings.
This function may not be supported depending on the model or geographical area.
•View Details
You can see detailed information about the selected programme. The information may differ or may not be
provided depending on the broadcast signal.
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To move to the Channel Filter or Aerial Type, Schedule Manager screen: Press the or button. (If the remote
control button is , press it twice.)
•Channel Filter
You can view channels and programmes categorised by the types defined in Channel List.
•Aerial Type
You can change the type of broadcast signals the TV receives.
This function may not be supported depending on the incoming broadcast signal.
•Schedule Manager
You can see the Schedule Manager or Recording & Schedule Manager screen.
These functions may not be supported in the Guide depending on the model or geographical area.
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Recording Programmes
Record a current or upcoming programme using a USB device instead of a video recorder.
This function may not be supported depending on the model or geographical area.
Read all precautions before using the recording feature. Refer to "Before Using the Recording and Timeshift Functions" for
more information.
You can record only the programmes that are received through an aerial.
The appears next to the programmes and channels scheduled for recording.
If you go to Live TV while no USB device is connected, the Schedule Manager screen appears in place of the
Recordings screen.
Using the instant and schedule recording options from the Guide screen
•Instant Recording
Select a live programme from the Guide, press and hold the Select button, and then select Record from the
pop-up menu to start recording immediately.
•Schedule Recording
Select a programme scheduled to be broadcast, press the Select button, and then select Schedule Recording to
set up a scheduled recording of the scheduled programme.
Using the instant and schedule recording options while watching a programme
•Instant Recording
If you select Record after pressing the button twice or after pressing the button once while watching a
broadcast, recording starts.
•Schedule Recording
Press the Select button while watching a programme to display the programme info window. Use the left or
right directional button to select a scheduled programme. Press the Select button, and then select Schedule
Recording to set up a scheduled recording of the scheduled programme.
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Scheduling a video recording after entering the date and time
Live TV Recordings Schedules Add Recording
To schedule a recording, set the values for Aerial, Channel, Repeat, Date, Start Time and End Time of the broadcast
programme to record, and then select Save.
Check the current time in Settings General System Manager Time Clock.
The menus may not appear depending on the geographical area.
Managing the schedule recording list
Live TV Recordings Schedules
You can change scheduled recording information or cancel scheduled recordings.
The menus may not appear depending on the model or geographical area.
You can schedule up to 30 recordings or viewings at once using Schedule Recording and Schedule Viewing.
•Edit
You can set the start and end times for a schedule recording. You can set the start time up to 10 minutes before
the programme starts and the end time up to 10 minutes after the programme ends.
•Delete
You can delete scheduled recordings.
•View Details
You can view detailed information about scheduled recordings.
Viewing recorded programmes
Live TV Recordings Recordings
Select a le containing a recording from the list. The le is played back.
Move the focus to the recorded le, and then view Play, Delete or View Details on the right menu.
Buttons that appear may differ depending on the le being played. For more information about control buttons, refer to
"Buttons and functions available while recording a programme or Timeshift".
The menus may not appear depending on the model or geographical area.
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Setting up a schedule recording start
Live TV Recordings Settings
•Start Recording Early
You can set the time to start the recording earlier than the broadcast start time in the programme guide.
•Continue Recording After
You can set the time to end the recording later than the broadcast end time in the programme guide.
•Symbol Information
Provide users with the information of the symbol and the explanation about an icon used in the schedule
manager.
The menus may not appear depending on the model or geographical area.
Setting Up a Schedule Viewing
Congure the TV to show a specic channel or programme at a specic time and date.
The appears next to programmes that have been congured for a scheduled viewing.
To set up a schedule viewing, you must rst set the TV's clock ( Settings General System Manager Time
Clock).
Using the schedule viewing options from the guide screen
On the Guide screen, select a programme you would like to view, press and hold the Select button, and then select
Schedule Viewing in the pop-up menu that appears.
Using the schedule viewing options while watching a programme
Press the Select button while watching TV. The Programme Info window appears. Select a programme that will be
broadcast using the left or right directional buttons. Press the Select button, and then select Schedule Viewing to
schedule viewing of that programme.
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Using schedule viewing to view programmes at a specied time on a specied date
Live TV Schedule Manager Add Viewing
Live TV Recordings Schedules Add Viewing
To schedule a viewing, set the values for Aerial, Channel, Repeat, Date and Start Time of the broadcast programme
to view, and then select Save.
Check the current time in Settings General System Manager Time Clock.
This function may not be supported depending on the geographical area.
Setting the schedule Viewing Time
Live TV Schedule Manager
Live TV Recordings Schedules
You can change scheduled viewing information or cancel scheduled viewings.
You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries.
The menus may not appear depending on the model or geographical area.
•Edit
You can set the start time of a scheduled viewing. If you choose a programme from the Guide, the Start Time can
be set to up to 10 minutes before the programme.
•Delete
You can delete scheduled viewings.
•View Details
You can view detailed information about scheduled viewings.
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Using Timeshift
Play, pause or rewind live TV.
You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function.
Try Now
To activate the Timeshift function while watching TV, press the button twice or press the button, press the
Select button and then select Timeshift, or press the button
This function may not be supported depending on the model or geographical area.
When the Timeshift function is running, some functions are not available in Settings Broadcasting.
To use Timeshift, you must connect a USB device for recording.
Read all precautions before using the Timeshift function. For more information, refer to "Before Using the Recording and
Timeshift Functions".
Buttons and functions available while recording a programme or Timeshift
Review available buttons and functions of how they are used while recording a programme or Timeshift.
This function may not be supported depending on the model or geographical area.
The available buttons and functions may differ with the functions.
When you press the down directional button, the control bar appears and the following options are available:
•Pause / Play
You can use the following functions when the video is paused. Note that with the video paused, the TV does not
play audio.
–Slow Rewind or Slow Forward: Allows you to play the video slowly (1/8, 1/4, 1/2) backward or forward by
selecting the or option. To increase the rewind or forward speed in slow mode up to 3 times, select
the option repeatedly. To return to normal speed, select the option.
When the Slow Rewind function is activated, you can view the difference between the current recording time and
the current rewind time.
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• Jump Backward / Jump Forward
Press the up directional button to move the focus to the playback control bar, and then select the left or right
directional button in the playback control bar to move backward or forward by 10 seconds in the video.
When the Jump Backward function is activated, you can view the difference between the current recording time and the
current rewind time.
•Rewind / Fast Forward
This function is not available while you are watching a programme that is currently being broadcast.
•Stop Recording / Stop Timeshift
Ends the recording or Timeshift function.
•Record
You can switch from the Timeshift function to the recording function. When switching to the recording function,
you can include the content recorded by the Timeshift function in the new recording.
This function is only available when the Timeshift function is running.
•Edit Recording Time
You can set for what period of time the programme will be recorded.
This function is only available when a programme is being recorded.
•Go to Live TV
Select to return to the current scenes of the programme when the Timeshift function is playing its past scenes.
•Info
Displays the programme info window of the programme you are recording or time-shifting.
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Using the Channel List
Change the channel or check programmes on other digital channels.
Live TV Channel List
Using the Channel List, you can change the channel or check programmes on other digital channels while watching
TV. On standard remote control, press the CH LIST button.
The Channel List screen contains the following icons:
– : A favourite channel.
– : A locked channel.
– : CI card required channel.
If you press the left directional button when viewing the Channel List screen, you can use the following functions:
•Terrestrial, Cable or Satellite
Allows you to choose between Terrestrial, Cable and Satellite.
This function may not be supported depending on the incoming broadcast signal.
This function may not be supported depending on the model or geographical area.
•All
Displays the channels that have been automatically searched.
The channels received to the currently selected Terrestrial, Cable or Satellite are displayed.
•Samsung TV Plus
While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme
through a virtual channel at any time. As with regular channels, the TV provides the daily programme schedules
for Samsung TV Plus.
This function may not be supported depending on the model or geographical area.
•Favourites
Displays Favourites 1 to Favourites 5.
It displays only the favourites list that includes the favourites channel.
•Channel Type
Sorts the list so that it includes channels of a selected type. However, Channel Type can only be used channels
contain the type information.
This function may not be supported depending on the incoming broadcast signal.
•Sort
Sorts the list by Number or by Name.
This option is only available on digital channels and may not always be available.
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Editing channels
Edit the channels stored on your TV.
Live TV Channel List Edit Channels
The Edit Channels screen icons indicate the following:
– : A favourite channel.
– : A locked channel.
– : CI card required channel.
On the Edit Channels screen, you can select channels and use the following functions:
•Delete
After selecting a target channel to remove in Edit Channels, select Delete. Removed channels are not displayed
in the Channel List.
•Lock / Unlock
After selecting a target channel in Edit Channels, select Lock or Unlock. Then the channel is locked or unlocked.
A locked channel cannot be viewed.
If you want to use this function or set the password, set Settings Broadcasting Apply Channel Lock to On.
For more information about how to set your password, refer to "Setting up a password".
•Rename channel
After selecting a channel to change in Edit Channels, select Rename channel to change the channel name.
You can rename only one channel at a time.
This function is only available for analogue broadcasts.
•Change Number
After selecting a channel to change in Edit Channels, select Change Number to change the channel number.
This function may not be supported depending on the model or geographical area.
When a channel number is changed, its channel information is not updated automatically.
•Restore Samsung TV Plus
You can restore the deleted Samsung TV Plus channels.
This function may not be supported depending on the model or geographical area.
•Save and Exit
Saves and closes the Edit Channels screen.
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Using a Personal Favourites List
Designate frequently watched channels as favourite channels.
Favourite channels are highlighted in the Edit Channels and Channel List screens with the symbol. You can create
up to ve favourites lists so that your family members can create their own personal favourites list.
Create a favourites list
Live TV Channel List Edit Channels
1.
Press the left directional button on the remote control to select the desired Favourites list.
2.
Press the right directional button to select Add Channels.
3.
Select the desired channel in the list on the screen.
4.
Press Add Channels to add the selected channel in the Favourites list.
Select Favourites 1 - Favourites 5 on the Edit Channels screen and the following functions are available:
•Add Channels
In the channel list, select one or more channels to add in the favourites list and then select Add Channels.
•Remove
Removes one or more channels from a favourites list.
•Change order
Changes the order of one or more channels selected in a favourites list.
•Rename Favourites
Renames a favourites list.
•Save and Exit
Saves and closes the Edit Channels screen.
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TV-Viewing Support Functions
Use the functions that are available while watching TV.
Changing the broadcast signal
Live TV Channel List
Press the directional button on your remote control, move the focus to Terrestrial, Cable, Satellite or Service
Provider, and then press the Select button.
You do not need to use this function if your TV is connected to a cable box or satellite box.
The displayed Channel List may vary depending on the incoming broadcast signals.
Scanning for available channels
Settings Broadcasting (Auto Tuning Settings)Auto Tuning
This function may not be supported depending on the model or geographical area.
If the TV is connected to a cable box or satellite box, you do not need to do this.
The DVB-T2 system may not be supported depending on the geographical area.
The Auto Tuning Settings may not appear depending on the model or geographical area.
Selecting the cable network search option
Settings Broadcasting (Auto Tuning Settings)Cable Search Option
Sets additional search options such as the frequency and symbol rate for a cable network search.
This function may not be supported depending on the model or geographical area.
The Auto Tuning Settings may not appear depending on the model or geographical area.
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Scanning for available channels on standby mode
Settings Broadcasting (Auto Tuning Settings)Standby Auto Tuning
Automatically scan for channels while your TV is in standby mode.
This function may not be supported depending on the model or geographical area.
The Auto Tuning Settings may not appear depending on the model or geographical area.
Setting the Wake-up time
Settings Broadcasting (Auto Tuning Settings)Wake-up Timer
Schedule timer to turn the TV on and scan channels automatically.
This function may not be supported depending on the model or geographical area.
The Auto Tuning Settings may not appear depending on the model or geographical area.
Checking digital channel signal info and strength
Settings Support Device Care Self Diagnosis Signal Information Try Now
If your TV is attached to a separate, over-the-air antenna, you can use the signal strength information to adjust the antenna
for increased signal strength and improved HD channel reception.
Signal Information is only available for digital channels.
This function may not be supported depending on the model or geographical area.
Restricting Viewing to Specic Channels
Settings Broadcasting Apply Channel Lock Try Now
By selecting the menu, you can turn on or off the Apply Channel Lock function.
Lock specic channels to prevent children from watching adult content.
To use this function, the PIN number is required.
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Using Mark Adult Channels
Settings Broadcasting Mark Adult Channels
Enables or disables all adult services. When disabled, adult services will not be available.
This function may not be supported depending on the model or geographical area.
Selecting the broadcasting audio option
Settings Broadcasting Dual Sound Try Now
Set audio options for stereo or bilingual broadcasts. For more information, refer to "Supported broadcasting audio
options".
This function may not be supported depending on the model or geographical area.
Using Programme Rating Lock
Settings Broadcasting Programme Rating Lock Try Now
This function may not be supported depending on the model or geographical area.
This function is useful for controlling what programmes children can watch on the TV based on their ratings.
Programme Rating Lock does not, however, block programmes originating from external sources, such as Blu-ray
players, DVD players or USB les.
Every time you access Programme Rating Lock, you must enter the security PIN. You must also enter this PIN
to watch a blocked programme. The default PIN is "0000" (for France and Italy: "1111"). To change the PIN, go to
Settings General System Manager Change PIN.
For more information about how to set your password, refer to "Setting up a password".
The Broadcasting is not available in HDMI or Component mode.
Programme Rating Lock may not be supported depending on your input signal.
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Showing common interface menu
Settings Broadcasting Common Interface
You can view information about common interfaces.
This function may not be supported depending on the model or geographical area.
•CI Menu
Show information and settings of CICAM.
•Application Info
Show the manufacturer of CICAM and information of CAS (Conditional Access System).
•CICAM PIN Manager
Manage Common Interface Common Access Module (CICAM) PIN. Save PIN or change stored PIN, and then set
other PIN options.
This function may not be supported depending on the model or geographical area.
•Descramble Mode
•CAM video transcoding
Configures the setting to transcode the video codec from the CAM automatically. Turn it Off if you do not want to
use it.
You must use a CAM that supports video codec transcoding.
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Conguring advanced broadcasting settings
Settings Broadcasting Expert Settings Try Now
Tuning broadcast signals manually
Settings Broadcasting Expert Settings Manual Tuning Try Now
You can scan for all the channels manually and store the scanned channels in the TV.
This function may not be supported depending on the model or geographical area.
Tuning digital channels
Settings Broadcasting Expert Settings Manual Tuning Digital Channel Tuning
Select New, and then congure Channel, Frequency and Bandwidth, and then select Search to automatically scan
and store a list of digital channels in the TV.
Tuning analogue channels
Settings Broadcasting Expert Settings Manual Tuning Analogue Channel Tuning
Select New and congure Programme, Colour System, Sound System, Channel and Search to scan for analogue
channels. Then, select Store to store the scanned channels in the TV.
This function is only available for analogue broadcasts.
Fine-tuning analogue broadcasts
Settings Broadcasting Expert Settings Fine Tune Try Now
This function is only available for analogue broadcasts.
Transferring channel list
Settings Broadcasting Expert Settings Transfer Channel List
You can import or export the channel list to a USB storage. To use this function, the PIN number is required.
•Import from USB: Imports channel list from a USB storage.
•Export to USB: Exports channel list saved in the TV to a USB storage.
This function is available when USB is connected.
This function may not be supported depending on the model or geographical area.
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Enabling/Disabling Edit Channel Numbers
Settings Broadcasting Expert Settings Edit Channel Numbers
Use this to change channel number. When channel number is changed, channel information is not updated
automatically.
This function may not be supported depending on the model or geographical area.
Deleting CAM operator prole
Settings Broadcasting Expert Settings Delete CAM Operator Prole
This function may not be supported depending on the model or geographical area.
Setting satellite system
Settings Broadcasting Expert Settings Satellite System
You can congure a set of satellite dish settings before performing a channel scan.
This function may not be supported depending on the model or geographical area.
Changing teletext language
Settings Broadcasting Expert Settings Teletext Language Settings Teletext
Language
You can set or change the teletext language. To watch the teletext broadcast in your preferred language, select
a language to use in Primary Teletext Language. If this language is not supported, you can watch the teletext
broadcast in your secondary preferred language set in Secondary Teletext Language.
This function may not be supported depending on the model, channel or geographical area.
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Selecting the broadcast audio language
Settings Broadcasting Expert Settings Audio Options Try Now
This is the language you will hear while watching TV if the language is included in the broadcast signal. Audio
Options functions differently for analogue and digital channels.
This function may not be supported depending on the model or geographical area.
•Audio Language Settings
You can change the audio language you want to hear.
The available language may differ with the broadcast.
•Audio Format
You can change the audio format you want to hear.
The supported audio format may differ with the broadcast programme.
This option is only available on digital channels.
Showing TVkey Interface menu
Settings Broadcasting Expert Settings TVkey Interface
You can use the following functions:
•TVkey Menu: Show TVkey Interface menu.
•Delete TVkey Operator Profile: Show the TVkey operator list to delete.
This function may not be supported depending on the model or geographical area.
Reading digital text
Settings Broadcasting Expert Settings Digital Text (MHEG)
You can use this function when you watch a broadcast that includes both text and multimedia content.
This function is only available in Ireland.
Multimedia and Hypermedia Information Coding Experts Group (MHEG) is an International standard for data encoding
systems used in multimedia and hypermedia. This is at a higher level than the MPEG system which includes data-linking
hypermedia such as still images, character service, animation, graphic and video les as well as multimedia data. MHEG is
user runtime interaction technology and is being applied to various elds including Video-On-Demand (VOD), Interactive
TV (ITV), Electronic Commerce (EC), tele education, teleconferencing, digital libraries and network games.
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Picture and Sound
You can change the settings for the picture and the sound according to your preference.
Using the Intelligent Mode
Let the TV analyse the surrounding and the content you are watching so that it can provide an upgraded viewing
experience.
Settings General Intelligent Mode Settings
In Intelligent Mode, the TV recognises and analyses the surroundings, noise, the content and your usage patterns
to provide the best viewing experience. You can turn the options below on or off. Create your preferred viewing
environment.
This function is supported only in QLED TV (except for Q6 series), The Frame, The Serif, The Sero, The Terrace and The
Terrace for business.
•Intelligent Mode
Improves your viewing experience by recognising your content, usage patterns and the environment around
your TV.
–Adaptive Picture
Optimises brightness and provides the best picture quality in real time, based on the lighting condition and the
content you're viewing.
This function may not be supported by some modes or apps. (For example, Ambient Mode and Game Mode)
–Active Voice Amplifier
Analyses ambient noise and provides optimal sound depending on the noise.
This function can be used only when the sound sensor at the bottom of the TV is active and the sound output is set to
TV Speaker.
While using this function, the TV does not save the data.
This function may not be supported depending on the model.
–Adaptive Sound+
Provides optimised sound quality by analysing the viewing space and the acoustic components of the content.
This function can be used only when the sound sensor at the bottom of the TV is active and the sound output is set to
TV Speaker.
While using this function, the TV does not save the data.
This function may not be supported by some modes or apps. (For example, Ambient Mode, Game Mode and apps that
control the TV sound)
This function may not be supported depending on the model.
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–Adaptive Sound
Provides optimised sound quality by analyzing the viewing environment and the acoustic components of the
content.
This function is only available when the sound output of the TV is set to TV Speaker.
This function may not be supported by some modes or apps (e.g., Ambient Mode, Game Mode, and apps that control
the TV sound).
This function may not be supported depending on the model.
–Adaptive Volume
Automatically adjusts to a specific volume level while you are watching TV. The TV analyses your volume
usage history by time period to automatically adjust the volume when you use an app or switch to an external
input source.
This function is only available when the sound output of the TV is set to TV Speaker.
This function may not be supported by some apps or external devices.
This function's operation affects Auto Volume function, but it does not work the other way around.
This function operates based on your volume usage history and may not operate if the volume usage history by time
period is insufficient.
The amount of difference made by this function does not exceed +/- 5 levels from the current volume and this
function does not change the current volume if it exceeds 40.
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Adjusting the Picture Quality
Change the Picture Mode and adjust Expert Settings.
Choosing a picture mode
Settings Picture Picture Mode Try Now
You can select the Picture Mode that provides the best viewing experience.
•Dynamic
Makes the picture brighter and clearer in bright viewing environments.
•Standard
Is the default mode suitable for general viewing environments.
•Natural
Reduces eye strain for a comfortable viewing experience.
•Movie
Is suitable for watching TV or movies in a dark room.
•FILMMAKER MODE
You can watch the source content (e.g. movie) as it is. The image defined as FILMMAKER MODE automatically
switches to FILMMAKER MODE while watching.
FILMMAKER MODE may look darker than other picture modes.
You can change FILMMAKER MODE to a different Picture Mode. However, the changed Picture Mode will be maintained
even after watching the picture defined by FILMMAKER MODE.
FILMMAKER MODE™ logo is a trademark of UHD Alliance, Inc.
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Conguring advanced picture settings
Settings Picture Expert Settings Try Now
Congure the screen settings to your taste by using the following functions:
•Brightness Try Now
•Contrast Try Now
•Sharpness Try Now
•Colour Try Now
•Tint (G/R) Try Now
•Apply Picture Settings Try Now
•Picture Clarity Settings Try Now
When LED Clear Motion is set to On, the screen appears darker than when it is Off.
•Local Dimming
This function may not be supported depending on the model or geographical area.
Controls the brightness of individual areas on the screen to maximise contrast automatically.
•Contrast Enhancer Try Now
•Film Mode Try Now
This function is only available when the input signal is TV, AV, Component (480i, 576i, 1080i), or HDMI (1080i).
•Colour Tone Try Now
•White Balance Try Now
•Gamma Try Now
•Shadow Detail Try Now
•RGB Only Mode Try Now
•Colour Space Settings Try Now
•Reset Picture Try Now
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Setting the Viewing Environment for External Devices
You can optimise the TV for viewing specic video formats.
Playing games on an optimised screen
Settings General External Device Manager (Game Mode Settings)Game Mode
You can enable game mode to optimise the TV's settings for playing video games with a gaming console, such as a
PlayStation™, Xbox™ or Nintendo Switch™.
This function may not be supported depending on the model or geographical area.
The game mode is not available for normal TV viewing.
The screen may shake somewhat.
When Game Mode is enabled, Picture Mode and Sound Mode are switched to Game automatically. Sound Mode may not be
automatically switched depending on the selected audio device on the Sound Output menu.
When Game Mode is set to On, some functions are not available.
To use a different external device on the same port, remove the game console connection, set Game Mode to Off, and then
connect the external device to the port.
The Game Mode functions used for Nintendo Switch™ are subject to change without prior notice.
Adjusting the image quality of HDR game
Settings General External Device Manager HGiG
Set the optimal resolution based on the brightness for HDR game content.
When HDR sources are input in Game Mode, this menu is activated.
This function may not be supported depending on the model.
Setting the Game Mode details
Settings General External Device Manager Game Mode Settings
These functions may not be supported depending on the model.
•Surround Sound
You can make your games more immersive by using intense, three-dimensional sound optimised for games.
•Dynamic Black Equalizer
You can easily detect items or hidden enemies lurking in dark corners by improving visibility and object details in
dark scenes without washing out colours and contrast in brighter scenes.
•Game Motion Plus Settings
You can configure the Game Motion Plus settings.
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Using Input Signal Plus
Settings General External Device Manager Input Signal Plus Try Now
Expands the input signal range for HDMI connections.
When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the
Input Signal Plus function to On, the TV screen may icker.
When you connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency or any FHD
frequency, the Input Signal Plus function may not be available. In this case, turn off the Input Signal Plus function.
For more information about the supported UHD resolutions, refer to "Supported Resolutions for UHD Input Signals".
Using HDMI black level
Settings General External Device Manager HDMI Black Level Try Now
Use HDMI Black Level to adjust the black level to compensate for low black levels, low contrast or dull colours
generated by external devices connected to the TV via an HDMI cable.
This function is only available when the input signal connected to the TV via an HDMI connector is set to RGB444.
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Picture Support Functions
Congure the picture settings for your TV.
Viewing a picture-in-picture (PIP)
Settings Picture PIP
While viewing video from an external device such as a Blu-ray player on the main screen, you can watch a TV
broadcast in a picture-in-picture (PIP) window.
This function may not be supported depending on the model or geographical area.
PIP is not available while Smart Hub is active.
Playing a game or using the karaoke function on the main screen can result in lower PIP picture quality.
The PIP function is only available under the following conditions: 1) The main screen's source is a Component or HDMI
connection. 2) The input resolution is less than FHD (Full HD).
The PIP window supports digital channels only and does not support UHD channels.
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Changing the picture size settings
Settings Picture Picture Size Settings Try Now
•Picture Size Try Now
You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom or 4:3.
Supported picture sizes differ with the input signal. For more information about supported picture sizes, refer to
"Picture sizes and input signals".
•Auto Wide Try Now
Changing the picture size automatically.
This function may not be supported depending on the model or geographical area.
•4:3 Screen Size Try Now
You can select a picture size suitable for your geographical area while you are watching TV in the 4:3 or Fit
to screen mode. The supported screen sizes differ with the country and this function allows you to adjust the
picture size in this case.
The 4:3 mode is not available when an external device is connected to the TV via a Component connector or an HDMI
connector.
This function may not be supported depending on the model or geographical area.
•Fit to screen Try Now
Fitting the picture to the screen.
This function may not be supported depending on the Picture Size setting.
This function may not be supported depending on the broadcast signals.
•Zoom and Position Try Now
Adjusting the picture size and/or position.
This function is available only if Picture Size is set to Custom.
To change the picture position on analogue channels, first enlarge the picture and then change the position.
These functions may not be available on Samsung TV Plus and some applications.
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Conguring a Sound Mode and Expert Settings
Change the Sound Mode and adjust Expert Settings.
Choosing a sound mode
Settings Sound Sound Mode Try Now
You can select the available sound mode that you prefer for a content type or your listening environment.
When an external device is connected, Sound Mode may change accordingly.
This function may not be supported depending on the model.
Conguring advanced sound settings
Settings Sound Expert Settings Try Now
You can personalise the sound quality by adjusting the following settings.
•Balance Try Now
•Equaliser Try Now
This function is not available when the Adaptive Sound+ function is turned on.
This function is not available when the Sound Mode function is set to Adaptive Sound or Amplify.
The name and properties of this function may appear differently depending on the connected external device.
•HDMI-eARC Mode
You can connect an audio device that supports eARC via HDMI-eARC. Muting occurs temporarily during device
connection.
•Digital Output Audio Format Try Now
Select the digital audio output format. If you select the Auto option, the audio device automatically outputs in a
supported format.
If you select the Pass-through option, audio data is output with no processing.
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•Digital Output Audio Delay Try Now
This feature is only available when the external device is connected via HDMI (eARC) and SPDIF (Sony Philips Digital
Interface).
This function may not be supported depending on the model.
•Dolby Atmos Compatibility Try Now
You can set the TV to allow Dolby Digital+ with Atmos streams that are inputted from external devices.
Set to On if the audio device connected via HDMI (eARC) supports Dolby Atmos. The TV screen may flicker when
this function is turned on or off.
If this function is on, set Digital Output Audio Format to Auto.
•Auto Volume Try Now
Automatically adjusts the sound to a certain level when changing channels or switching to another external
input.
•Sound Feedback Try Now
•Reset Sound Try Now
Standard audio signals are sampled at 48 kHz while HD audio signals are sampled at 96 kHz.
Some SPDIF receivers may not be compatible with HD audio format.
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Using the Sound Support Functions
Congure the sound settings for your TV.
Selecting speakers
Settings Sound Sound Output Try Now
You can select which speakers the TV uses for audio output.
External speakers may not be controlled with the remote control. When an external speaker is enabled, some sound menus
are not supported.
Samsung TV supports the Q-Symphony function. This function works synchronised with the Samsung Soundbar that
supports Q-Symphony so that your TV speaker and Soundbar simultaneously output the sound for best surround
effects.
When a Samsung Soundbar that supports Q-Symphony is connected, the menu name such as "TV + Soundbar"
appears under Sound Output ( Settings Sound Sound Output). Select the menu.
Menu name example) TV + [AV] Soundbar series name (HDMI) or TV + Optical
It works based on the Codec supported by your TV. For more information about Codec information, refer to "Read Before
Playing Photo, Video or Music Files".
This function is supported only when connected via HDMI or optical cable.
This function is available only in some Samsung TVs and Soundbars released in 2020.
Refer to the sound bar's user manual when connecting it to the TV.
Listening to the TV through Bluetooth devices
Settings Sound Sound Output Bluetooth Speaker List
You can connect Bluetooth audio devices to the TV. They must be paired using the TV's Bluetooth function. Refer
to the user manual for your audio device such as Bluetooth speaker, sound bar and headphones for detailed
connection and usage.
If the TV fails to nd a Bluetooth audio device, place the device closer to the TV, and then select Refresh.
When you turn on a paired Bluetooth audio device, the TV detects it automatically, and then displays a pop-up window. Use
this pop-up window to activate/deactivate the Bluetooth audio device.
The sound quality may be affected by the condition of the Bluetooth connection.
Before using a Bluetooth audio device, refer to "Read Before Using Bluetooth Devices".
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Listening to the TV through a Samsung audio device that supports the Wi-Fi function
For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer
to its user manual.
Settings Sound Wi-Fi Speaker Surround Setup Try Now
If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the TV, you
can create an optimal sound set up by conguring the surround effect settings. You can select any of the surround
sound congurations, with or without a sound bar.
A surround sound conguration can be used if all of the following conditions are met:
• Two or more Samsung wireless speakers of the same type must be connected to the same wireless network.
• The Samsung audio devices that support the Wi-Fi function must be connected to the same wireless network as
the TV.
Surround sound congurations with a sound bar may not be supported depending on the product.
If you activate the Screen Mirroring function while using Samsung audio devices that support the Wi-Fi function, the Wi-Fi
connection is disconnected.
Mismatched video and audio lip-syncing may occur depending on the device type.
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System and Support
You can congure system and support settings such as clock, timers, energy usage and software updates.
Using the Time Functions and the Timers
Set the current time and use the timer function.
Settings General System Manager Time Try Now
You can set the Clock manually or automatically. Once the Clock is set, you can view the current time on the TV
anytime.
You must set the clock in the following cases:
• The power cable is disconnected and then connected.
• The Clock Mode is changed from Auto to Manual.
• The TV is not connected to the Internet.
• No broadcast signals are received.
Setting the clock automatically
Settings General System Manager Time Clock Clock Mode Auto
This function works only when the TV is connected to the Internet or is receiving digital broadcasts through a connected
antenna.
The accuracy of the time information received may differ with the channel and signal.
If you get your TV signal from a cable broadcast receiver/set-top box or a satellite receiver/satellite set-top box connected
to an HDMI or Component port, you must set the current time manually.
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Adjusting the clock for DST and time zone
Settings General System Manager Time Clock Time Zone
Sets the right time by setting Daylight Savings Time (DST) and your local time zone.
This function is only available when the Clock Mode is set to Auto.
This function may not be supported depending on the model or geographical area.
•GMT
Set Greenwich Mean Time (GMT).
•DST
Automatically adjusts for Daylight Saving Time (DST).
Changing the current time
Settings General System Manager Time Clock Time Offset
Time Offset adjusts the time through a network connection.
This function is available only when Clock Mode is set to Auto, the TV fails to receive time information through normal
broadcast signals, and the TV is connected to the Internet through a local area network.
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Setting the clock manually
Settings General System Manager Time Clock Clock Mode Manual
When Clock Mode is set to Manual, you can directly enter the current date and time. Select the Date and Time by
using the directional buttons on the remote control.
Using the sleep timer
Settings General System Manager Time Sleep Timer
You can use this function to automatically shut off the TV after a pre-set period of time. You can set the sleep timer
for up to 180 minutes after which it will turn off the TV.
This function may not be supported in some viewing modes.
This function may not be supported depending on the model or geographical area.
Turning off the TV using the off timer
Settings General System Manager Time Off Timer
You can set Off Timer to shut off the TV automatically at a specic time. Off Timer is only available if the Clock has
been set.
To use this function, rst set the Clock ( Settings General System Manager Time Clock).
This function may not be supported in some viewing modes.
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Using the Auto Protection Time and Energy Saving Functions
Set the Auto Protection Time and reduce the TV's energy consumption.
Setting the Auto Protection Time
Settings General System Manager Auto Protection Time Try Now
Activate a screensaver when your TV displays a still image for two hours or more.
This function may not be supported in some viewing modes.
This function may not be supported depending on the model or geographical area.
Reducing the energy consumption of the TV
Settings General Eco Solution Try Now
You can adjust the brightness level of the TV, reduce overall power consumption and prevent overheating.
•Ambient Light Detection Try Now
Automatically adjusts the brightness level of the TV, according to the ambient light level, to reduce power
consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you
can select Minimum Brightness to manually adjust the minimum screen brightness.
This function is not available when the Adaptive Picture function is turned on.
•Minimum Brightness Try Now
When Ambient Light Detection is turned on, you can manually adjust the minimum brightness of the TV screen.
This function acts only when the value is less than the setting in Settings Picture Expert Settings
Brightness.
This function is not available when the Adaptive Picture function is turned on.
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•Energy Saving Mode Try Now
Adjust the brightness settings to reduce the TV's power consumption.
This function is not available when the Adaptive Picture function is turned on.
•Motion Lighting Try Now
Adjusts the brightness in response to on-screen movements to reduce power consumption.
This function is not available when the Adaptive Picture function is turned on.
•Auto Power Off Try Now
Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote
control are not used for the set period of time.
•Brightness Limit
Turn the Brightness Limit on or off. If you select On, the display won’t have the maximum brightness, but you
will save energy.
This function may not be supported depending on the model or geographical area.
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Updating the TV's Software
View your TV's software version and update it if necessary.
DO NOT turn off the TV's power until the update is complete. The TV will turn off and on automatically after
completing the software update. Video and audio settings will be reset to their defaults after a software
update.
Settings Support Software Update Try Now
Updating through the Internet
Settings Support Software Update Update Now Try Now
Updating from the Internet requires an active Internet connection.
Updating through a USB device
Settings Support Software Update Update Now
After downloading the update le from the Samsung website and storing it on a USB device, connect the USB
device to the TV to update.
To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update
package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
Updating the TV automatically
Settings Support Software Update Auto update Try Now
If the TV is connected to the Internet, you can have the TV's software update itself automatically while you are
watching the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto update is set to On automatically. If you want this function
disabled, use the Select button to turn it off.
This function may take a longer time if another network function is running concurrently.
This function requires an Internet connection.
For more information in The Terrace for business, refer to the provided user manual.
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Audio and Video Functions for the Visually or Hearing Impaired
You can congure the functions for the visually or hearing impaired.
Running the accessibility functions
Settings General Accessibility Try Now
Running Accessibility Shortcuts
The Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts,
press and hold the Volume button for 1 second or more. You can easily turn on or turn off the functions such as
Voice Guide, Picture Off, Audio Description, Subtitle, High Contrast, Enlarge, Greyscale, Colour Inversion, Learn
TV Remote, Menu Learning Screen, Multi-output Audio, Sign Language Zoom, Slow Button Repeat, Accessibility
Settings, etc.
On the standard remote control, press the AD/SUBT. button or press and hold the MUTE button.
Even if the Voice Guide is set to Off or muted, the voice guide for Accessibility Shortcuts is enabled.
The shortcut menus may not appear depending on the model or geographical area.
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Enabling voice guides for the visually impaired
Settings General Accessibility Voice Guide Settings Try Now
You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this
function, set Voice Guide to On. With Voice Guide on, the TV provides voice guides for channel change, volume
adjust, information on current and upcoming programmes, schedule viewing, other TV functions and various
content in the Internet and in Search.
You can go to Voice Guide, and then press the Select button to turn the function on or off.
The Voice Guide is provided in the language that is specied on the TV Language. However, some languages are not
supported by Voice Guide even though they are listed in the TV Language. English is always supported.
For more information about the TV Language settings, refer to "Changing the menu language".
Changing the volume, speed, pitch and the TV background volume of the Voice Guide
You can congure the volume, speed, pitch and the TV background volume of the voice guide.
Audio Description
Settings General Accessibility Audio Description Settings
You can activate an audio guide that provides an audio description of video scenes for the visually impaired. This
function is only available with broadcasts that provide this service.
This function is only available on digital channels.
•Audio Description
Turns the audio description function on or off.
•Audio Description Volume
Adjusts the audio description volume.
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The TV screen is turned off but audio continues
Settings General Accessibility Picture Off
Turn off the TV screen and provide only sound to reduce overall power consumption. When you press a button on
the remote control other than Volume and Power while the screen is off, the TV screen turns back on.
This function may not be supported depending on the geographical area.
White text on black background (high contrast)
Settings General Accessibility High Contrast Try Now
You can change Smart Hub and setting menu screens to white text on a black background and change the
transparent TV menus to opaque automatically so that text can be more easily read.
If High Contrast is on, some Accessibility menus are not available.
Setting the screen to black and white
Settings General Accessibility Greyscale Try Now
You can change the colour of the TV screen to black and white to sharpen blurred edges caused by colours.
If Greyscale is on, some Accessibility menus are not available.
This function may not be supported depending on the model or geographical area.
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Inverting the screen colour
Settings General Accessibility Colour Inversion Try Now
You can invert the colours of the text and background for the setting menus displayed on the TV screen to make it
easier to read them.
If Colour Inversion is on, some Accessibility menus are not available.
This function may not be supported depending on the model or geographical area.
Enlarging the font (for the visually impaired)
Settings General Accessibility Enlarge Try Now
You can enlarge the size of the font on the screen. To activate, set Enlarge to On.
Learning about the remote control (for the visually impaired)
Settings General Accessibility Learn TV Remote Try Now
This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control.
When this function is activated, you can press a button on the remote control and the TV will tell you its name. Press
the button twice to exit Learn TV Remote.
This function is only available when Voice Guide is enabled.
Learning about the TV menu
Settings General Accessibility Menu Learning Screen Try Now
Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you
select.
This function is only available when Voice Guide is enabled.
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Watching TV broadcasts with subtitles
Settings General Accessibility Subtitle Settings Try Now
Set Subtitle to On. Then you can watch the programme with the subtitle displayed.
This function may not be supported depending on the model or geographical area.
This function has no relationship with the features for controlling sub-titles of DVD or Blu-ray players. To control DVD or
Blu-ray subtitles, use the sub-title feature of the DVD or Blu-ray player and the player's remote control.
•Subtitle
Turns on or off the subtitle.
•Subtitle Mode
Sets the subtitle mode.
•Subtitle Language
Sets the subtitle language.
•Spoken Subtitles
Listen to an audio version of the subtitles. Only available with broadcasts that provide this service.
This function may not be supported depending on the model or geographical area.
Selecting the broadcasting subtitle language
You can select the default subtitle language. The list may vary depending on the broadcast.
•Primary Subtitle Language
Sets the primary subtitle language.
•Secondary Subtitle Language
Sets the secondary subtitle language.
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Listening to the TV through Bluetooth devices (for the hearing impaired)
Settings General Accessibility Multi-output Audio
You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you
can set the volume of the Bluetooth headphone higher than the volume of the TV speaker.
This function may not be supported depending on the model or geographical area.
When you connect the Bluetooth headphone to the TV, Multi-output Audio is activated. For more information about
connecting Bluetooth devices to the TV, refer to "Listening to the TV through Bluetooth devices".
Enlarging the sign language screen for the hearing impaired
Settings General Accessibility Sign Language Zoom Settings Try Now
You can zoom in the sign language screen when the programme you are watching provides it. First, set Sign
Language Zoom to On, and then select Edit Sign Language Zoom to change the position and magnication of the
sign language screen.
Conguring the repeat settings for remote control buttons
Settings General Accessibility Remote Button Repeat Settings Try Now
You can congure the operation speed of the remote control buttons so that they slow down when you continually
press and hold them. First, set Slow Button Repeat to On, and then adjust the operation speed in Repeat Interval.
App for the Visually Impaired (SeeColors App)
You can download SeeColors App in Apps.
This application helps colour blind people feel rich colours on TV through a simple self-check. Through self-check,
colours are changed to be suitable so that each person can experience a richer view of colours.
When the SeeColors App is run, specic menus are disabled.
This function may not be supported depending on the model.
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Using Voice Assistants on TV
You can change the settings of a Voice Assistant after selecting it.
Select the Voice Assistant
Settings General Voice Voice Assistant
Select which Voice Assistant you would like to help control your TV.
To use this function, the TV must be connected to the Internet.
This function may not be supported depending on the model or geographical area.
Voice Wake-up may not be available depending on the Voice Assistant and language.
•Bixby / Amazon Alexa / Google Assistant
To use the Voice Assistant, follow the instructions on the TV screen to enable the selected Voice Assistant.
To change the settings for Voice Assistant, run the Settings menu under each Voice Assistant ( Settings
General Voice Voice Assistant).
To enable the Settings menus for each Voice Assistant, log in each Voice Assistant.
For an example of Voice command, see the Settings menus for each Voice Assistant.
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Using Other Functions
You can view other functions.
Changing the menu language
Settings General System Manager Language Try Now
Setting up a password
Settings General System Manager Change PIN Try Now
The PIN input window appears. Enter a PIN. Enter it again to conrm it. The default PIN is "0000" (for France and
Italy: "1111").
If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the
remote control in the order shown to reset the PIN to "0000" (for France and Italy: "1111").
On the Samsung Smart Remote: Press (Volume) button. Volume Up Volume Down Volume Up
.
On the standard remote control: Press button. ( ) (Volume Up) Press RETURN button. ( ) (Volume Down)
Press RETURN button. ( ) (Volume Up) Press RETURN button.
Selecting Usage or Retail Mode
Settings General System Manager Usage Mode Try Now
You can set the TV for retail environments by setting Usage Mode to Retail Mode.
For all other uses, select Home Mode.
Use Retail Mode only in a store. With Retail Mode, some functions are disabled and the TV settings automatically reset after
a preset amount of time.
This function may not be supported depending on the model.
Managing External Devices
Settings General External Device Manager Device Connection Manager Try Now
When you connect external devices such as mobile devices or tablets connected to the same network as the TV so
you can share content, you can view the list of allowed devices and connected devices.
•Access Notification
Set whether to display a notification when an external device such as a mobile device or tablet attempts to
connect to the TV.
•Device List
Manage a list of external devices registered to the TV.
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Using AirPlay
Settings General Apple AirPlay Settings
You can use AirPlay to view content from your iPhone, iPad or Mac on the TV screen.
This function may not be supported depending on the model or geographical area.
Restoring the TV to the factory settings
Settings General Reset Try Now
You can restore all TV settings to the factory defaults.
1.
Select Reset. The security PIN entry window appears.
2.
Enter the security PIN, and then select Reset. All settings are then reset. The TV turns off and on again
automatically and displays the Initial Setup screen.
For more information on Reset, refer to the user manual that came with the TV.
If you skipped some steps in the initial setup, run Set Up TV ( Source up directional button TV up
directional button Set Up TV), and then congure the settings in the steps you skipped.
Turning off in Portrait Mode
Settings General System Manager Turn Off in Portrait
When the TV is turned off, it switches to Portrait Mode and then the TV turns off.
This function is supported only in The Sero.
Using the Outdoor Mode (or Cold Weather Mode)
Settings General System Manager Outdoor Mode or Cold Weather Mode
This function is supported only in The Terrace and The Terrace for business.
For more information on Outdoor Mode (or Cold Weather Mode), refer to the user manual that came with the TV.
This function may not be supported depending on the model.
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HbbTV
Access services from entertainment providers, online providers and CE manufactures through HbbTV.
This function may not be supported depending on the model or geographical area.
Some channels may not include the HbbTV service.
In some countries, HbbTV is disabled by default. In this case, HbbTV can be used by installing the HbbTV application
(the HbbTV Installer Application) in Apps.
To set the HbbTV automatic start to on or off, access Settings Broadcasting Expert Settings HbbTV
Settings and set HbbTV to on or off. (Depending on the geographical area.)
You can use the following functions:
•HbbTV: Enable or disable data services.
•Do Not Track: Ask apps and services not to track your browsing activity.
•Private Browsing: Enable Private Browsing to stop the browser from saving your Internet history.
•Delete Browsing Data: Delete all saved Cookies.
If you want this function enabled or disabled, use the Select button to turn it on or off.
• HbbTV is not available when Timeshift is running or when a recorded video is being played back.
• An application on broadcast channel may malfunction temporarily depending on the circumstances of the
broadcast station or application provider.
• An application on HbbTV usually operates only when the TV is connected to an external network. The application
may malfunction depending on the network conditions.
• When the HbbTV application is installed and the broadcasting programme supports HbbTV, a red button appears
on the screen.
• It is possible to use both Digital Teletext mode and Traditional Teletext mode in several limited channels by
pressing the TTX/MIX button on the remote control in a toggling manner.
• When you press the TTX/MIX button once in HbbTV mode, Digital Teletext mode of HbbTV is activated.
• When you press the TTX/MIX button twice in HbbTV mode, Traditional Teletext mode is activated.
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Using a TV Viewing Card (“CI or CI+ Card”)
Watches paid channels by inserting your TV Viewing Card (“CI or CI+ Card”) into the COMMON INTERFACE slot.
The 2 CI card slots may not be supported depending on the model.
Turn the TV off to connect or disconnect a “CI or CI+ Card”.
The “CI or CI+ Card” may not supported depending on the model.
Connecting the “CI or CI+ Card” via COMMON INTERFACE slot with the CI CARD Adapter
Only for models with Common interface slot.
Attaching the CI CARD Adapter via COMMON INTERFACE slot
To attach the CI CARD Adapter to the TV, follow these steps:
1.Insert the CI CARD Adapter into the two holes on the back of TV.
Please locate the two holes at the back of the TV above the COMMON INTERFACE slot.
2.Connect the CI CARD Adapter to the COMMON INTERFACE slot on the back of TV.
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Connecting the “CI or CI+ Card”
Connect the “CI or CI+ Card” to the COMMON INTERFACE slot as shown in the image below.
Connecting the “CI or CI+ Card” via COMMON INTERFACE slot
Only for models with Common interface slot.
Connect the “CI or CI+ Card” to the COMMON INTERFACE slot as shown in the image below.
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Using the “CI or CI+ Card”
To watch paid channels, the “CI or CI+ CARD” must be inserted.
• Samsung TV follow up CI+ 1.4 standard. When Samsung TV display the pop-up message, it may happen due to
CI+ 1.4 Version inconsistency. If you have a problem, please contact Samsung Call Centre.
Your Samsung TV conforms to the CI+ 1.4 standards.
Where a CI+ Common Interface module is incompatible with Samsung TV then please remove the module and contact
the CI+ operator for assistance.
• If you don’t insert the “CI or CI+ CARD”, some channels will display the pop-up message.
• The pairing information will be displayed in about 2-3 minutes. If an error message is displayed, please contact
your service provider.
• When the configuration of channel information has finished, the message “Updating Completed” is displayed,
indicating the channel list is updated.
You must obtain a “CI or CI+ CARD” from a local cable service provider.
When removing the “CI or CI+ CARD”, carefully pull it out with your hands since dropping the “CI or CI+ CARD” may cause
damage to it.
Insert the “CI or CI+ CARD” in the direction marked on the card.
The location of the COMMON INTERFACE slot may be different depending on the model.
“CI or CI+ CARD” is not supported in some countries and regions. Check with an authorised dealer to nd out if “CI or CI+
CARD” is supported in your locality.
If you have any problems, please contact a service provider.
Insert the “CI or CI+ CARD” that supports the current aerial settings. If not, the screen may not look normal.
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Teletext Feature
Learn how to use Teletext and run the functions provided by Teletext Service.
This function is available only in the channel that supports the teletext service.
This function may not be supported depending on the model or geographical area.
To enter the Teletext feature,
On the Samsung Smart Remote: Press the or button for over 1 second. Then the TTX menu appears.
On the standard remote control: Press the / TTX/MIX button.
To exit from the Teletext feature,
On the Samsung Smart Remote: Press the TTX/MIX button on the pop-up list until a live TV programme appears.
On the standard remote control: Press the / TTX/MIX button on the remote control until live TV appears.
The index page of the Teletext service gives you information on how to use the Service. For Teletext information
to be displayed correctly, channel reception must be stable. Otherwise, information may be missing or some pages
may not be displayed.
To change the Teletext page,
On the Samsung Smart Remote: Press the numeric button on the virtual numeric pad.
On the standard remote control: Press the numeric button.
On the Samsung Smart Remote
TTX/MIX (Full TTX / Double TTX / Mix / Live TV): The teletext mode is activated in the channel that is being watched.
Each time you press the TTX/MIX button, the teletext mode changes in the order of Full TTX → Double TTX → Mix →
Live TV.
•Full TTX: The teletext mode appears on the full screen.
•Double TTX: The teletext mode appears on the half screen along with the currently viewed channel on the other
half.
•Mix: The teletext mode appears transparently on the currently viewed channel.
•Live TV: It returns to the live TV screen.
Colour buttons (red, green, yellow, blue): If the FASTEXT system is used by the broadcasting company, the different
topics on a Teletext page are colour-coded and can be selected by coloured buttons. Press the colour corresponding
to the topic of your choice. A new colour coded page appears. Items can be selected in the same way. To display the
previous or next page, select corresponding coloured button.
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6 Index: Displays the index (contents) page at any time while you are viewing Teletext.
1 Sub Page: Displays the available sub-page.
0 List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List
save mode, you can save a Teletext page into a list using the 8 (Store) button.
8 Store: Stores the Teletext pages.
2 Page Up: Displays the next Teletext page.
3 Page Down: Displays the previous Teletext page.
5 Reveal/Conceal: Displays or hides the hidden text (answers to quiz games, for example). To display the normal
screen, press it again.
4 Size: Displays the teletext on the upper half of the screen in double-size. To move the text to the lower half of
the screen, press it again. For normal display, press it once again.
9 Hold: Holds the display at the current page, in the case that there are several secondary pages that follow
automatically. To undo, press it again.
7 Cancel: Shrinks the Teletext display to overlap with the current broadcast. To undo, press it again.
On the standard remote control
On the standard remote control, the Teletext function icons are printed on some remote control buttons. To run a Teletext
function, nd its icon printed on a remote control button, and then press the found button.
/ TTX/MIX
Full TTX / Double TTX / Mix / Live TV: The teletext mode is activated in the channel that is being watched. Each time
you press the / TTX/MIX button, the teletext mode changes in the order of Full TTX → Double TTX → Mix → Live
TV.
•Full TTX: The teletext mode appears on the full screen.
•Double TTX: The teletext mode appears on the half screen along with the currently viewed channel on the other
half.
•Mix: The teletext mode appears transparently on the currently viewed channel.
•Live TV: It returns to the live TV screen.
Colour buttons (red, green, yellow, blue): If the FASTEXT system is used by the broadcasting company, the different
topics on a Teletext page are colour-coded and can be selected by coloured buttons. Press the colour corresponding
to the topic of your choice. A new colour coded page appears. Items can be selected in the same way. To display the
previous or next page, select corresponding coloured button.
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6 SETTINGS
Index: Displays the index (contents) page at any time while you are viewing Teletext.
1 PRE-CH
Sub Page: Displays the available sub-page.
0 SOURCE
List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save
mode, you can save a Teletext page into a list using the 8 (CH LIST) button.
8 CH LIST
Store: Stores the Teletext pages.
2 CH <
Page Up: Displays the next Teletext page.
3 CH >
Page Down: Displays the previous Teletext page.
5 INFO
Reveal/Conceal: Displays or hides the hidden text (answers to quiz games, for example). To display the normal
screen, press it again.
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4 AD/SUBT.
Depending on the model or geographical area.
Size: Displays the teletext on the upper half of the screen in double-size. To move the text to the lower half of the
screen, press it again. For normal display, press it once again.
9 RETURN
Hold: Holds the display at the current page, in the case that there are several secondary pages that follow
automatically. To undo, press it again.
7 EXIT
Cancel: Shrinks the Teletext display to overlap with the current broadcast. To undo, press it again.
Typical Teletext page
Part Contents
A Selected page number.
B Broadcasting channel identity.
C Current page number or search indications.
D Date and time.
E Text.
F Status information. FASTEXT information.
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Precautions and Notes
You can get instructions and information that you must read after installation.
Before Using the Recording and Timeshift Functions
Read these instructions before using Recording and Timeshift.
Before using the recording and schedule recording functions
Recording may not be supported depending on the model or geographical area.
• To set up a Schedule Recording, you must first set the TV's clock. Set the Clock.
– Settings General System Manager Time Clock
• You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries.
• Recordings are DRM-protected and therefore cannot be played back on a computer or on a different TV. In
addition, these files cannot be played back on your TV if its video circuit has been replaced.
• For a USB device for recording, it is recommended to use the USB hard disk that supports USB 2.0 or later and
5,400 rpm or higher. However, RAID-type USB hard drives are not supported.
• USB memory sticks are not supported.
• The total recording capacity may differ with the amount of available hard drive space and the recording quality
level.
•Schedule Recording requires at least 100 MB of free space on the USB storage device. Recording will stop if the
available storage space falls below 50 MB while recording is in progress.
• If the available storage space falls below 500 MB while both the Schedule Recording and Timeshift functions are
in progress, only the recording will stop.
• The maximum recording time is 720 minutes.
• Videos are played according to the TV settings.
• If the input signal is changed while recording is in progress, the screen will go blank until the change is made. In
this case, recording will resume, but will not be available.
• When using the Record or Schedule Recording function, the actual recording may start a second or two later
than the specified time.
• If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC external device,
the priority is given to the Schedule Recording.
• Connecting a recording device to the TV automatically deletes abnormally saved recorded files.
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• If the Sleep Timer or Auto Power Off has been set, the TV will override these settings, continue to record and
turn off after the recording has ended.
– Settings General System Manager Time Sleep Timer
– Settings General Eco Solution Auto Power Off
Before using the timeshift function
Timeshift may not be supported depending on the model or geographical area.
• For a USB device for recording, it is recommended to use the USB hard disk that supports USB 2.0 or later and
5,400 rpm or higher. However, RAID-type USB hard drives are not supported.
• USB memory sticks or flash drives are not supported.
• The total recording capacity may differ with the amount of available hard drive space and the recording quality
level.
• If the available storage space falls below 500 MB while both the Schedule Recording and Timeshift functions are
in progress, only the recording will stop.
• The maximum amount of time available for the Timeshift function is 90 minutes.
• The Timeshift function is not available for locked channels.
• Time-shifted videos are played according to the TV settings.
• The Timeshift function may be terminated automatically once it reaches its maximum capacity.
• The Timeshift function requires at least 1.5 GB of free space available on the USB storage device.
Supported broadcasting audio options
Check the supported broadcasting audio options.
Audio Type Dual Sound Default
A2 Stereo
Mono Mono Automatic change
Stereo Stereo, Mono Automatic change
Dual Dual I, Dual II Dual I
NICAM Stereo
Mono Mono Automatic change
Stereo Mono, Stereo Automatic change
NICAM Dual Mono, NICAM Dual-1,
NICAM Dual-2 NICAM Dual-1
If the Stereo signal is too weak and an automatic switching occurs, select Mono.
Available only for the stereo signals.
Available only when the input source is set to TV.
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Read Before Using Apps
Read this information before using Apps.
• If you want to download new apps using Apps, first sign in to your Samsung account.
• Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content,
certain features, applications and services may not be available on all devices or in all territories. Visit https://
www.samsung.com for more information on specific device information and content availability. Services and
content availability are subject to change without prior notice.
• Samsung takes no legal responsibility whatsoever for any interruption of app services caused by the service
provider for any reason.
• Application services may be provided in English only and available content may differ with the geographical
area.
• For more information about applications, visit the applicable service provider's website.
• An unstable Internet connection may cause delays or interruptions. In addition, applications may terminate
automatically depending on the network environment. If this occurs, check your Internet connection and try
again.
• Application services and updates may become unavailable.
• Application content is subject to change by the service provider without prior notice.
• Specific services may differ with the version of the application installed on the TV.
• An application's functionality may change in future versions of the application. If this occurs, run the
application's tutorial or visit the service provider's website.
• Depending on the service provider's policies, certain applications may not support multitasking.
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Read Before Using the Internet Function
Read this information before using the Internet function.
• File download is not supported.
• The Internet function may not be able to access certain websites, including websites operated by certain
companies.
• The TV does not support playback of flash videos.
• E-commerce for online purchases is not supported.
• ActiveX is not supported.
• Only a limited number of fonts are supported. Certain symbols and characters may not be displayed properly.
• The response to remote commands and the resulting on-screen display may be delayed while a web page is
loading.
• Loading a web page may be delayed or suspended completely depending on the status of the participating
systems.
• Copy and paste operations are not supported.
• When composing an email or a simple message, certain functions such as the font size and colour selection may
not be available.
• There is a limit to the number of bookmarks and the size of the log file that can be saved.
• The number of windows that can be opened concurrently is limited.
• Web browsing speed will differ with the network environment.
• Embedded videos in a web page cannot be played at the same time while the PIP (picture-in-picture) function is
operating.
This function may not be supported depending on the model or geographical area.
• Browsing history is saved from latest to oldest, with the oldest entries being overwritten first.
• Depending on the types of video/audio codecs supported, you may not be able to play certain HTML5 video and
audio files.
• Video sources from PC-optimised streaming service providers may not play properly on our proprietary Internet
browser.
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Read before setting up a wireless Internet connection
Precautions for wireless Internet
• This TV supports the IEEE 802.11 a /b /g /n /ac communication protocols. Video files stored on a device
connected to the TV via a Home Network may not play back smoothly.
Q950T, Q900T series supports the IEEE 802.11 a /b /g /n /ac /ax communication protocols.
For models other than the Q950T and Q900T series, Samsung recommends using IEEE 802.11n.
• To use wireless Internet, the TV must be connected to a wireless access point or modem. If the wireless access
point supports DHCP, the TV can use a DHCP or static IP address to connect to the wireless network.
• Select a channel that is not currently being used by the wireless access point. If the channel set is currently
being used by the wireless access point to communicate with another device, the result is usually interference
and/or a communications failure.
• Most wireless networks have an optional security system. To enable a wireless network's security system,
you need to create a password using characters and numbers. This password is then needed to connect to a
security-enabled access point.
Wireless security protocols
The TV only supports the following wireless network security protocols. The TV cannot connect to non-certied
wireless access point.
– Authentication Modes: WEP, WPAPSK, WPA2PSK
– Encryption Types: WEP, TKIP, AES
In compliance with the Wi-Fi certication specications, Samsung TVs do not support WEP or TKIP security
encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected
Setup), you can connect the TV to your network using PBC (Push Button Conguration) or a PIN (Personal
Identication Number). WPS automatically congures the SSID and WPA key settings.
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Read Before Playing Photo, Video or Music Files
Read this information before playing media content.
Limitations to the use of photo, video and music les Try Now
• The TV supports MSC (Mass Storage Class) USB devices only. MSC is a class designation for mass storage devices.
Types of MSC devices include external hard drives, flash card readers and digital cameras. (USB hubs are not
supported.) These kinds of devices must be connected directly to the USB port. The TV may not be able to
recognise a USB device or read the files on the device if it is connected with a USB extension cable. Do not
disconnect USB devices while they are transferring files.
• When connecting an external hard drive, use the USB (HDD 5V 1A) port. We recommend that you use an external
hard drive with its own power adapter.
USB (HDD 5V 0.5A) port is supported by some models.
• Certain digital cameras and audio devices may not be compatible with the TV.
• If there are multiple USB devices connected to the TV, the TV might not be able to recognise some or all the
devices. USB devices that use high-power input should be connect to the USB (HDD 5V 1A) port.
USB (HDD 5V 0.5A) port is supported by some models.
• The TV supports the FAT, exFAT and NTFS file systems.
• In the media contents list, the TV can display up to 1,000 files per folder. If the USB device contains more than
8,000 files and folders, however, some files and folders might not be accessible.
• Certain files, depending on how they are encoded, may not play on the TV.
• Certain files are not supported on all models.
• The DivX and DTS codecs are not supported by the Samsung TV models released in 2020.
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Supported subtitles
Subtitle formats
Name Format
MPEG-4 Timed text .ttxt
SAMI .smi
SubRip .srt
SubViewer .sub
Micro DVD .sub or .txt
SubStation Alpha .ssa
Advanced SubStation Alpha .ass
SMPTE-TT Text .xml
Video formats with subtitles
Name Container
Xsub AVI
SubStation Alpha MKV
Advanced SubStation Alpha MKV
SubRip MKV
VobSub MKV
MPEG-4 Timed text MP4
TTML in smooth streaming MP4
SMPTE-TT TEXT MP4
SMPTE-TT PNG MP4
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Supported image formats and resolutions
File extension Format Resolution
*.jpg
*.jpeg
JPEG 15360 x 9024
*.webp PNG 4096 x 4096
*.bmp BMP 4096 x 4096
*.mpo MPO 15360 x 8640
The MPO format is supported partly.
Supported music formats and codecs
File extension Format Codec Note
*.mp3 MPEG MPEG1 Audio Layer 3
*.m4a
*.mpa
*.aac
MPEG4 AAC
*.ac FLAC FLAC Supports up to 2 channels
*.ogg OGG Vorbis Supports up to 2 channels
*.wma WMA WMA
WMA is supported up to 10 Pro 5.1 channels.
WMA lossless audio is not supported.
*.wav wav wav
*.mid
*.midi
midi midi
Supports type 0 and type 1.
Seek is not supported.
Supports USB device only.
*.ape ape ape
*.aif
*.aiff
AIFF AIFF
*.m4a ALAC ALAC
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Supported video codecs (TU9 series, QLED TV, The Serif, The Frame, The Sero, The Terrace, The
Terrace for business)
For Q6 series, refer to the next section.
File format Container Video codecs Resolution Frame rate (fps) Bitrate
(Mbps) Audio codecs
*.avi
*.mkv
*.asf
*.wmv
*.mp4
*.mov
*.3gp
*.vro
*.mpg
*.mpeg
*.ts
*.tp
*.trp
*.v
*.vob
*.svi
*.m2ts
*.mts
AVI
MKV
ASF
MP4
3GP
MOV
FLV
VRO
VOB
PS
TS
SVAF
H.264 BP/MP/HP 4096 x 2160
4096 x 2160: 30
3840 x 2160: 60
60
Dolby Digital
LPCM
ADPCM(IMA,
MS)
AAC
HE-AAC
WMA
Dolby Digital+
MPEG(MP3)
AC-4
G.711(A-Law, μ-
Law)
OPUS
HEVC (H.265 - Main,
Main10) 4096 x 2160
4096 x 2160: 60
3840 x 2160: 120
80
Motion JPEG 3840 x 2160 30 80
MVC
1920 x 1080
60
20
MPEG4 SP/ASP
Window Media
Video v9 (VC1)
MPEG2
MPEG1
Microsoft MPEG-4
v1, v2, v3
30
Window Media
Video v7 (WMV1), v8
(WMV2)
H.263 Sorrenson
VP6
AV1 3840 x 2160 60 40
*.webm WebM
VP8 1920 x 1080 60 20
Vorbis
VP9 (Prole 0,
prole 2 supported) 3840 x 2160 60 80
AV1 3840 x 2160 60 40
*.rmvb RMVB RV8/9/10
(RV30/40) 1920 x 1080 60 20 RealAudio 6
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Supported video codecs (Q6 series, TU8 series)
File format Container Video codecs Resolution Frame rate (fps) Bitrate
(Mbps) Audio codecs
*.avi
*.mkv
*.asf
*.wmv
*.mp4
*.mov
*.3gp
*.vro
*.mpg
*.mpeg
*.ts
*.tp
*.trp
*.v
*.vob
*.svi
*.m2ts
*.mts
AVI
MKV
ASF
MP4
3GP
MOV
FLV
VRO
VOB
PS
TS
SVAF
H.264 BP/MP/HP 4096 x 2160
4096 x 2160: 30
3840 x 2160: 60
60
Dolby
Digital
LPCM
ADPCM(IMA
, MS)
AAC
HE-AAC
WMA
Dolby
Digital+
MPEG(MP3)
AC-4
G.711(A-
Law, μ-Law)
OPUS
HEVC (H.265 - Main,
Main10) 3840 x 2160 60 80
Motion JPEG 3840 x 2160 30 80
MVC
1920 x 1080
60
20
MPEG4 SP/ASP
Window Media
Video v9 (VC1)
MPEG2
MPEG1
Microsoft MPEG-4
v1, v2, v3
30
Window Media
Video v7 (WMV1), v8
(WMV2)
H.263 Sorrenson
VP6
AV1 3840 x 2160 60 40
*.webm WebM
VP8 1920 x 1080 60 20
Vorbis
VP9 (Prole 0,
prole 2 supported) 3840 x 2160 60 80
AV1 3840 x 2160 60 40
*.rmvb RMVB RV8/9/10
(RV30/40) 1920 x 1080 60 20 RealAudio 6
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Other restrictions
• Codecs may not function properly if there is a problem with the content.
• Video content does not play or does not play correctly if there is an error in the content or container.
• Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings.
• If the Index Table is has an error, the Seek (Jump) function will not work.
• When playing video over a network connection, the video may not play smoothly because of data transmission
speeds.
• Some USB/digital camera devices may not be compatible with the TV.
• HEVC codec is only available in MKV / MP4 / TS containers.
• The MVC codec is supported partly.
Video decoders
• H.264 UHD is supported up to Level 5.1 and H.264 FHD is supported up to Level 4.2. (TV does not support FMO /
ASO / RS)
• HEVC UHD is supported up to Level 5.2, and HEVC FHD is supported up to Level 4.1. (TU9 series, QLED TV, The
Serif, The Frame, The Sero, The Terrace, The Terrace for business)
• HEVC UHD is supported up to Level 5.1, and HEVC FHD is supported up to Level 4.1. (Q6 series, TU8 series)
• VC1 AP L4 is not supported.
• GMC 2 or above is not supported.
Audio decoders
• WMA is supported up to 10 Pro 5.1 channels.
• WMA1, WMA lossless / Voice are not supported.
• QCELP and AMR NB/WB are not supported.
• Vorbis is supported for up to 5.1 channels.
• Dolby Digital+ is supported for up to 5.1 channels.
• The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec.
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Supported video codecs (Q700T series or higher)
File format Container Video codecs Resolution Frame rate (fps) Bitrate
(Mbps) Audio codecs
*.avi
*.mkv
*.asf
*.wmv
*.mp4
*.mov
*.3gp
*.vro
*.mpg
*.mpeg
*.ts
*.tp
*.trp
*.v
*.vob
*.svi
*.m2ts
*.mts
AVI
MKV
ASF
MP4
3GP
MOV
FLV
VRO
VOB
PS
TS
SVAF
H.264 BP/MP/HP 4096 x 2160
4096 x 2160: 30
3840 x 2160: 60
60
Dolby Digital
LPCM
ADPCM(IMA,
MS)
AAC
HE-AAC
WMA
Dolby Digital+
MPEG(MP3)
AC-4
G.711(A-Law, μ-
Law)
OPUS
HEVC (H.265 - Main,
Main10) 7680 x 4320
3840 x 2160: 120
7680 x 4320: 60
(Q700T : 3840 x
2160: 60 , 7680 x
4320: 60)
100
Motion JPEG 3840 x 2160 30 80
MVC
1920 x 1080
60
20
MPEG4 SP/ASP
Window Media
Video v9 (VC1)
MPEG2
MPEG1
Microsoft MPEG-4
v1, v2, v3
30
Window Media
Video v7 (WMV1), v8
(WMV2)
H.263 Sorrenson
VP6
AV1 7680 x 4320 60 60
*.webm WebM
VP8 1920 x 1080 60 20
Vorbis
VP9 (Prole 0,
prole 2 supported) 3840 x 2160 60 80
AV1 7680 x 4320 60 60
*.rmvb RMVB RV8/9/10
(RV30/40) 1920 x 1080 60 20 RealAudio 6
Because the specications are based on the current 8K connectivity and decoding standards, future connectivity,
broadcasting, and decoding standards may not be supported. Upgrading for meeting future standards may require
purchase of additional devices.
Some 3rd party standards may not be supported.
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Other restrictions
• Codecs may not function properly if there is a problem with the content.
• Video content does not play or does not play correctly if there is an error in the content or container.
• Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings.
• If the Index Table is has an error, the Seek (Jump) function will not work.
• When playing video over a network connection, the video may not play smoothly because of data transmission
speeds.
• Some USB/digital camera devices may not be compatible with the TV.
• HEVC codec is only available in MKV / MP4 / TS containers.
• The MVC codec is supported partly.
Video decoders
• H.264 UHD is supported up to Level 5.1, and H.264 FHD is supported up to Level 4.2. (TV does not support FMO /
ASO / RS)
• HEVC UHD is supported up to Level 5.2, and HEVC FHD is supported up to Level 4.1.
• HEVC 8K is supported up to Level 6.1.
• AV1 8K is supported up to Level 6.1.
• VC1 AP L4 is not supported.
• GMC 2 or above is not supported.
Audio decoders
• WMA is supported up to 10 Pro 5.1 channels.
• WMA1, WMA lossless / Voice are not supported.
• QCELP and AMR NB/WB are not supported.
• Vorbis is supported for up to 5.1 channels.
• Dolby Digital+ is supported for up to 5.1 channels.
• The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec.
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Read After Installing the TV
Read this information after installing the TV.
Picture sizes and input signals
The Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select
that source unless you change them.
Input signal Picture size
Component 16:9 Standard, Custom, 4:3
Digital channel (720p) 16:9 Standard, Custom, 4:3
Digital channel (1080i, 1080p) 16:9 Standard, Custom, 4:3
Digital channel (3840 x 2160p @ 24/30 Hz) 16:9 Standard, Custom
Digital channel (3840 x 2160p @ 50/60 Hz) 16:9 Standard, Custom
Digital channel (4096 x 2160p) 16:9 Standard, Custom
HDMI (720p) 16:9 Standard, Custom, 4:3
HDMI (1080i, 1080p) 16:9 Standard, Custom, 4:3
HDMI (3840 x 2160p) 16:9 Standard, Custom
HDMI (4096 x 2160p) 16:9 Standard, Custom
*HDMI (7680 x 4320p) 16:9 Standard, Custom
USB (720p) 16:9 Standard, Custom, 4:3
USB (1080i/p @ 60 Hz) 16:9 Standard, Custom, 4:3
USB (3840 x 2160p @ 24/30 Hz) 16:9 Standard, Custom
USB (3840 x 2160p @ 60 Hz)
USB (4096 x 2160p @ 24/30/60 Hz)
16:9 Standard, Custom
*USB (7680 x 4320p @ 24/30/60Hz) 16:9 Standard, Custom
*: This input signal is supported by Q700T series or higher.
The input ports for external devices may differ depending on the model and geographical area.
Installing an anti-theft lock
An anti-theft lock is a physical device that can be used to protect the TV against theft. Look for the lock slot on the
back of the TV. The slot has a icon next to it. To use the lock, wrap the lock cable around an object that is too
heavy to carry and then thread it through the TV's lock slot. The lock is sold separately. The method of using an
anti-theft lock may differ for each model. Refer to the lock's user manual for more information.
This function may not be supported depending on the model or geographical area.
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Supported Resolutions for UHD Input Signals
Check the supported resolution for UHD input signals.
• Resolution: 3840 x 2160p, 4096 x 2160p
If Input Signal Plus is set to Off
Frame rate (fps)
Colour Depth /
Chroma
Sampling
RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0
50 / 60 8 bit - - - O
If Input Signal Plus is set to On
• All models for TU series (except for TU9 series), Q6 series and For less than 55-inch models (Q8 series, The Sero,
The Serif, The Frame):
Frame rate (fps)
Colour Depth /
Chroma
Sampling
RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0
50 / 60 8 bit O O O O
10 bit - - O O
• For 55-inch or larger models (TU9 series, QLED TV except for Q6 series, The Serif, The Frame, The Terrace, The
Terrace for business):
Frame rate (fps)
Colour Depth /
Chroma
Sampling
RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0
50 / 60 8 bit O O O O
10 bit *O *O O O
120 8 bit *O *O *O *O
10 bit *O *O *O *O
*: These specications are supported for the HDMI 4 port.
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Resolutions for Input Signals supported by Q700T series or higher
Check the resolutions for input signals supported by Q700T series or higher.
• Resolution: 3840 x 2160p, 4096 x 2160p
Frame rate (fps)
Colour Depth /
Chroma
Sampling
RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0
50 / 60 8 bit O O O O
10 bit *O *O O O
120 8 bit *O *O *O *O
10 bit *O *O *O *O
*: These specications are supported for the HDMI 4 port.
Q700T series does not support 120 frame rate (fps).
• Resolution: 7680 x 4320p
Frame rate (fps)
Colour Depth /
Chroma
Sampling
RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0
24 / 30 / 50 / 60 8 bit O O O O
10 bit O O O O
These specications are supported for the HDMI 4 port.
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Supported Resolutions for FreeSync (VRR)
Check the supported resolutions for the FreeSync (VRR) signal.
• When Game Mode is set to On or Auto, the FreeSync (VRR) function is activated.
• FreeSync (VRR) is supported only in the following models:
For 55-inch or larger models (TU9 series, QLED TV except for Q6/Q700T series, The Serif, The Frame, The Terrace,
The Terrace for business)
This function may not be supported depending on the model.
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz) SCAN
1920 x 1080 120 Hz 135.000 120.000 297.000 progressive
2560 x 1440 120 Hz 150.000 120.000 495.000 progressive
3840 x 2160 120 Hz 270.000 120.000 1188.000 progressive
4096 x 2160 120 Hz 270.000 120.000 1188.000 progressive
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Read Before Connecting a Computer (Supported Resolutions)
Check the resolutions supported for PC input signals.
When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed
in the tables below or on the next pages. The TV will automatically adjust to the resolution you choose. Note that
the optimal and recommended resolutions are 3840 x 2160 @ 60Hz (UHD models) and 7680 x 4320 @ 60Hz (Q700T
series or higher). Choosing a resolution not included in the tables can result in a blank screen or just the remote
control sensor turning on. Refer to the user manual of your graphics card for compatible resolutions.
The native resolutions are 3840 x 2160 @ 60Hz (UHD models) and 7680 x 4320 @ 60Hz (Q700T series or higher) with the
Input Signal Plus set to On. The native resolution is 3840 x 2160 at 30 Hz with the Input Signal Plus set to Off.
IBM
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
720 x 400 70 Hz 31.469 70.087 28.322 - / +
MAC
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
640 x 480 67 Hz 35.000 66.667 30.240 - / -
832 x 624 75 Hz 49.726 74.551 57.284 - / -
1152 x 870 75 Hz 68.681 75.062 100.000 - / -
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VESA DMT
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
640 x 480 60 Hz 31.469 59.940 25.175 - / -
640 x 480 72 Hz 37.861 72.809 31.500 - / -
640 x 480 75 Hz 37.500 75.000 31.500 - / -
800 x 600 60 Hz 37.879 60.317 40.000 + / +
800 x 600 72 Hz 48.077 72.188 50.000 + / +
800 x 600 75 Hz 46.875 75.000 49.500 + / +
1024 x 768 60 Hz 48.363 60.004 65.000 - / -
1024 x 768 70 Hz 56.476 70.069 75.000 - / -
1024 x 768 75 Hz 60.023 75.029 78.750 + / +
1152 x 864 75 Hz 67.500 75.000 108.000 + / +
1280 x 720 60 Hz 45.000 60.000 74.250 + / +
1280 x 800 60 Hz 49.702 59.810 83.500 - / +
1280 x 1024 60 Hz 63.981 60.020 108.000 + / +
1280 x 1024 75 Hz 79.976 75.025 135.000 + / +
1440 x 900 60 Hz 55.935 59.887 106.500 - / +
1600 x 900 60 Hz 60.000 60.000 108.000 + / +
1680 x 1050 60 Hz 65.290 59.954 146.250 - / +
1920 x 1080 60 Hz 67.500 60.000 148.500 + / +
The resolution may not be supported depending on the model.
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VESA CVT
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
*2560 x 1440 60 Hz 88.787 59.951 241.500 + / -
2560 x 1440 120 Hz 192.996 119.998 497.750 + / -
The resolution may not be supported depending on the model.
*: The HDMI 4 port does not support the resolution of 2560 x 1440 @ 60 Hz in Game Mode with Q700T series models or
higher.
To use the resolution of 2560 x 1440 @ 60 Hz in Game Mode, it is recommended to use the HDMI 1/2/3 port.
CTA-861
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
*1920 x 1080 100 Hz 112.500 100.000 297.000 + / +
*1920 x 1080 120 Hz 135.000 120.003 297.000 + / +
3840 x 2160 30 Hz 67.500 30.000 297.000 - / -
*3840 x 2160 60 Hz 135.000 60.000 594.000 - / -
*3840 x 2160 100 Hz 225.000 100.000 1188.000 + / +
*3840 x 2160 120 Hz 270.000 120.000 1188.000 + / +
4096 x 2160 24 Hz 54.000 24.000 297.000 + / +
4096 x 2160 25 Hz 56.250 25.000 297.000 + / +
4096 x 2160 30 Hz 67.500 30.000 297.000 + / +
*4096 x 2160 50 Hz 112.500 50.000 594.000 + / +
*4096 x 2160 60 Hz 135.000 60.000 594.000 + / +
*4096 x 2160 100 Hz 225.000 100.000 1188.000 + / +
*4096 x 2160 120 Hz 270.000 120.000 1188.000 + / +
*7680 x 4320 24 Hz 108.000 24.000 1188.000 + / +
*7680 x 4320 30 Hz 132.000 30.000 1188.000 + / +
*7680 x 4320 50 Hz 220.000 50.000 2376.000 + / +
*7680 x 4320 60 Hz 264.000 60.000 2376.000 + / +
*: The resolution may not be supported depending on the model.
- 155 -
Supported Resolutions for Video Signals
Check the resolutions supported for video signals.
CTA-861
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / -
720 (1440) x 480i 60 Hz 15.734 59.940 27.000 - / -
720 x 576 50 Hz 31.250 50.000 27.000 - / -
720 x 480 60 Hz 31.469 59.940 27.000 - / -
1280 x 720 50 Hz 37.500 50.000 74.250 + / +
1280 x 720 60 Hz 45.000 60.000 74.250 + / +
1920 x 1080i 50 Hz 28.125 50.000 74.250 + / +
1920 x 1080i 60 Hz 33.750 60.000 74.250 + / +
1920 x 1080 24 Hz 27.000 24.000 74.250 + / +
1920 x 1080 25 Hz 28.125 25.000 74.250 + / +
1920 x 1080 30 Hz 33.750 30.000 74.250 + / +
1920 x 1080 50 Hz 56.250 50.000 148.500 + / +
*1920 x 1080 100 Hz 112.500 100.000 297.000 + / +
*1920 x 1080 120 Hz 135.000 120.003 297.000 + / +
1920 x 1080 60 Hz 67.500 60.000 148.500 + / +
3840 x 2160 24 Hz 54.000 24.000 297.000 + / +
3840 x 2160 25 Hz 56.250 25.000 297.000 + / +
3840 x 2160 30 Hz 67.500 30.000 297.000 + / +
*3840 x 2160 50 Hz 112.500 50.000 594.000 + / +
*3840 x 2160 60 Hz 135.000 60.000 594.000 + / +
*3840 x 2160 100 Hz 225.000 100.000 1188.000 + / +
*3840 x 2160 120 Hz 270.000 120.000 1188.000 + / +
- 156 -
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
4096 x 2160 24 Hz 54.000 24.000 297.000 + / +
4096 x 2160 25 Hz 56.250 25.000 297.000 + / +
4096 x 2160 30 Hz 67.500 30.000 297.000 + / +
*4096 x 2160 50 Hz 112.500 50.000 594.000 + / +
*4096 x 2160 60 Hz 135.000 60.000 594.000 + / +
*4096 x 2160 100 Hz 225.000 100.000 1188.000 + / +
*4096 x 2160 120 Hz 270.000 120.000 1188.000 + / +
*7680 x 4320 24 Hz 108.000 24.000 1188.000 + / +
*7680 x 4320 30 Hz 132.000 30.000 1188.000 + / +
*7680 x 4320 50 Hz 220.000 50.000 2376.000 + / +
*7680 x 4320 60 Hz 264.000 60.000 2376.000 + / +
*: The resolution may not be supported depending on the model.
VESA CVT
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
2560 x 1440 60 Hz 88.787 59.951 241.500 + / -
2560 x 1440 120 Hz 192.996 119.998 497.750 + / -
The resolution may not be supported depending on the model.
- 157 -
Supported Resolutions for HDBT
Check the resolutions supported for HDBT.
HDBT is used only for The Terrace, The Terrace for business.
CEA-861
Resolution
(Dots x lines) Display format Horizontal frequency
(KHz)
Vertical frequency
(Hz)
Clock frequency
(MHz)
640 x 480 60 Hz 31.469 60.000 25.000
720 x 480 60 Hz 31.469 60.000 27.000
720 x 576 50 Hz 31.250 50.000 27.000
1280 x 720 50 Hz 37.500 50.000 74.000
1280 x 720 60 Hz 45.000 60.000 74.000
1440 x 480 60 Hz 15.734 60.000 27.000
1440 x 576 50 Hz 15.625 50.000 27.000
1440 x 576 50 Hz 31.250 50.000 54.000
1920 x 1080 24 Hz 27.000 24.000 74.000
1920 x 1080 25 Hz 28.125 25.000 74.000
1920 x 1080 30 Hz 33.750 30.000 74.000
1920 x 1080 50 Hz 31.250 50.000 72.000
1920 x 1080 50 Hz 33.750 30.000 74.000
1920 x 1080 50 Hz 56.250 50.000 149.000
1920 x 1080 60 Hz 33.750 60.000 74.000
1920 x 1080 60 Hz 67.500 60.000 149.000
1920 x 1080 100 Hz 112.500 100.000 297.000
1920 x 1080 120 Hz 135.000 120.000 297.000
3840 x 2160 30 Hz 67.500 30.000 297.000
- 158 -
Read Before Using Bluetooth Devices
Read this information before using a Bluetooth device.
This function may not be supported depending on the model or geographical area.
Restrictions on using Bluetooth
• You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.
• Compatibility issues may occur, depending on the Bluetooth device. (A Mobile exclusive headphone may not be
available, depending on the environment.)
• Lip-sync errors may occur.
• The TV and Bluetooth device may disconnect, depending on the distance between them.
• A Bluetooth device may hum or malfunction:
– When a part of your body is in contact with the receiving/transmitting system of the Bluetooth device or the
TV.
– When the device is subject to electrical variation from obstructions caused by a wall, corner or office
partitioning.
– When the device is exposed to electrical interference from same frequency-band devices including medical
equipment, microwave ovens and wireless LANs.
• If the problem persists, we recommend you use a wired connection.
– DIGITAL AUDIO OUT (OPTICAL) port
This function may not be supported depending on the model.
– HDMI (eARC) port
- 159 -
Licences & Other Information
Check the licences and other information and trademarks applied in your TV.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the double-D symbol are
trademarks of Dolby Laboratories.
The terms HDMI and HDMI High-Denition Multimedia Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.
Open Source License Notice
Open Source used in this product can be found on the following webpage. (https://opensource.samsung.com)
Trademark: Rovi and Rovi Guide are trademarks of Rovi Corporation and/or its subsidiaries.
Licence: The Rovi Guide system is manufactured under licence from Rovi Corporation and/or its subsidiaries.
Patent: The Rovi Guide system is protected by patents and patent applications led in the US, Europe and other
countries including one or more of the United States patents 6,396,546; 5,940,073; 6,239,794 issued to Rovi
Corporation and/or its subsidiaries.
Disclaimer: Rovi Corporation and/or its subsidiaries and related afliates are not in any way liable for the accuracy
or availability of the programme schedule information or other data in the Rovi Guide system and cannot guarantee
service availability in your area. In no event shall Rovi Corporation and/or its related afliates be liable for any
damages in connection with the accuracy or availability of the programme schedule information or other data in the
Rovi Guide system.
- 160 -
This licence may not be supported depending on the model or geographical area.
(Europe only)
To access energy labelling information about this product on the European Product Registry for Energy Labelling (EPREL), go
to https://eprel.ec.europa.eu/qr/******
where ****** is the product’s EPREL registration number. You can nd the registration number on the rating label of your
product.
(Turkey only)
To access the energy labelling information of the model :
1.
Go to https://www.samsung.com/global/ecodesign_energy
2.
Get the model identier from the energy label of the product and type it in the search box
3.
Energy labelling information can be found
- 161 -
Troubleshooting
If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not
addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Centre.
Picture Issues
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
Settings Support Device Care Self Diagnosis Picture Test Try Now
Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused
by the TV. Picture Test displays a high denition picture you can examine for aws or faults.
The problem Try this!
Flickering and Dimming
If your TV is ickering or dimming sporadically, you may need to disable some of the energy
efciency features.
Disable Ambient Light Detection, Energy Saving Mode, Motion Lighting or Contrast
Enhancer.
• Settings General Eco Solution Ambient Light Detection
• Settings General Eco Solution Energy Saving Mode
• Settings General Eco Solution Motion Lighting
• Settings Picture Expert Settings Contrast Enhancer
Run Picture Test. When the tested image quality is normal, check the signal of the
connected device.
• Settings Support Device Care Self Diagnosis Picture Test
Component Connections
and Screen Colour
If the colour on your TV screen is not correct or the black and white colours are off, run
Picture Test.
• Settings Support Device Care Self Diagnosis Picture Test
If the test results indicate that the problem is not caused by the TV, do the following:
When using the One Connect, conrm that its video input connectors are connected to the
correct external device video output connectors.
When using the component cable, conrm that the green (Y), blue (Pb) and red (Pr) jacks are
plugged into their proper connectors.
For more information about how to connect an external device, run Connection Guide.
• Source Connection Guide
- 162 -
The problem Try this!
Screen Brightness
If the colours on your TV are correct but just a little too dark or bright, try adjusting the
following settings rst.
• Settings Picture Expert Settings Contrast
• Settings Picture Expert Settings Brightness
• Settings Picture Expert Settings Sharpness
• Settings Picture Expert Settings Colour
• Settings Picture Expert Settings Tint (G/R)
Blurring or Juddering
If you notice blurring or juddering on the screen, use the Picture Clarity Settings function to
resolve the issue.
• Settings Picture Expert Settings Picture Clarity Settings
Unwanted Powering Off
If your TV appears to turn off by itself, try disabling some of the TV's energy efciency
functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a
specied period of time.
• Settings General System Manager Time Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been
enabled and disable it.
• Settings General Eco Solution Auto Power Off
• Settings General System Manager Time Off Timer
In case of The Sero, check the options such as The Sero Auto On/Off and Off Timer in the
SmartThings app on your mobile device. The Sero Auto On/Off is intended to automatically
turn on The Sero when your mobile device approaches and to automatically turn off it after a
specic time when your mobile device gets far away from it.
Problems Powering On
If you are having problems powering on your TV, there are a number of things to check
before calling the service department.
Conrm that the TV's power cable is connected correctly at both ends and that the remote
control is operating normally.
Make sure that the antenna cable or cable TV cable is rmly connected.
If you have a cable box or satellite box, conrm that it is plugged in and turned on.
In case of a model that supports One Connect, check the One Invisible Connection between
the TV and One Connect.
- 163 -
The problem Try this!
Unable to nd a Channel
If your TV is not connected to a cable box or satellite box, run Auto Tuning.
• Settings Broadcasting (Auto Tuning Settings)Auto Tuning
The Auto Tuning Settings may not appear depending on the model or geographical
area.
When using a broadcast receiver such as set-top box and IPTV, check the connection to the
TV.
• Source Connection Guide
When the symptom persists, contact your service provider.
The TV image does not look
as good as it did in the
store.
Store displays are tuned to a digital UHD channel or HD channel.
Change the output resolution of your devices such as digital broadcast receiver, IPTV and
set-top box to UHD or HD.
Be sure to use an HDMI cable to enjoy high quality videos.
• Source Connection Guide Video Device HDMI
To connect the TV with your PC, make sure that your PC's graphic card supports UHD
resolutions.
For more information about the supported UHD resolutions, refer to "Supported Resolutions
for UHD Input Signals".
Make sure that the set-top box or cable box supports the content or broadcast for
UHD and set the resolution. For more information, contact your service provider.
When using a Samsung TV Plus channel, check the network connection. When the
network speed is slow, the app may not work or the image quality may be poor.
The picture is distorted.
The compression of video content may cause picture distortions, especially in fast moving
pictures from sports programmes and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a
malfunction.
Mobile phones used close to the TV (within 1 m) may cause noise on analogue and digital
channels.
The colour is wrong or
missing.
If you’re using a Component connection, make sure that the Component cables are
connected to the correct jacks.
Incorrect or loose connections may cause colour problems or a blank screen.
- 164 -
The problem Try this!
The colour is poor or
the picture is not bright
enough.
Go to Picture and then adjust the Picture Mode, Brightness, Sharpness and Colour settings.
• Settings Picture Picture Mode
• Settings Picture Expert Settings Brightness
• Settings Picture Expert Settings Sharpness
• Settings Picture Expert Settings Colour
See if Energy Saving Mode has been enabled.
• Settings General Eco Solution Energy Saving Mode
Try resetting the picture.
• Settings Picture Expert Settings Reset Picture
There is a dotted line on the
edge of the screen.
Change Picture Size Settings to 16:9 Standard.
• Settings Picture Picture Size Settings Picture Size 16:9 Standard
The picture is black and
white.
Check whether Greyscale is set to On.
• Settings General Accessibility Greyscale
The picture won’t display in
full screen.
HD channels will have black bars on either side of the screen when displaying upscaled SD
(4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that have
aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
• Settings Picture Picture Size Settings Picture Size
The Subtitle function in the
TV menu is deactivated.
When an external device is connected with an HDMI or Component cable, the Subtitle
function is unavailable. Adjust the subtitle setting on the external device.
Subtitles appear on the TV
screen.
Turn off the Subtitle function in Subtitle Settings.
• Settings General Accessibility Subtitle Settings Subtitle
The HDR of the connected
external device turns off.
Expand the reception range of the corresponding HDMI input signal in Input Signal Plus.
• Settings General External Device Manager Input Signal Plus
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre
for assistance.
If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
If the problem persists, check the Signal Information or refer to the external device’s user manual.
- 165 -
Sound and Noise Issues
When the TV has difculties with sound, these steps may help resolve the problem.
Testing the sound
Settings Support Device Care Self Diagnosis Sound Test Try Now
If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the
broadcast signal's strength.
The problem Try this!
How can I connect an audio device
to the TV?
The connection method may differ depending on the audio device such as HDMI
(eARC), Optical, Bluetooth and Wi-Fi.
For more information about how to connect an audio device, run Connection Guide.
• Source Connection Guide Audio Device
There is no sound or the sound is
too low at maximum volume.
Check the volume control of your TV, and then check the volume control of the
external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV.
Check the cable connection between an external device and the TV, and then try cable
connection again.
The picture is good but there is no
sound.
Set Sound Output to TV Speaker.
• Settings Sound Sound Output
If you are using an external device, check the device’s audio output option.
For example, you may need to change your cable box’s audio option to HDMI if the box
connected to your TV is using an HDMI cable.
To listen to computer sound, connect an external speaker to the computer’s audio
output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device’s
power cable.
With a set-top box or cable box, check the cable connection and reboot the external
device. When the symptom persists, contact your service provider.
No sound is heard.
Check whether Digital Output Audio Format is set to Pass-through.
If you select the Pass-through option to use an AV receiver that does not support
Dolby Digital+, no sound is output with Dolby Digital+ content.
It is recommended to set Digital Output Audio Format to Auto when the connected
receiver supports only the limited audio formats.
• Settings Sound Expert Settings Digital Output Audio Format
Auto
- 166 -
The problem Try this!
The speakers are making an odd
sound.
Run Sound Test.
• Settings Support Device Care Self Diagnosis Sound Test
Make sure that the audio cable is connected to the correct audio output connector on
the external device.
For antenna or cable connections, check the Signal Information. A low signal level
may cause sound distortions.
• Settings Support Device Care Self Diagnosis Signal
Information
The sound is interrupted.
The sound may frequently be interrupted when a Bluetooth speaker is used. Make
sure that the Bluetooth speaker and the wireless access point are on a straight line
and the Bluetooth speaker is placed as close as possible to the TV.
To minimise interruptions, we recommend a wireless access point that uses a 5 GHz
frequency.
When the symptom persists, it is recommended to use wired connection such as
HDMI-eARC and Optical.
Whenever a function is used on
the TV or the channel is changed,
the TV voices the activity.
The TV explains in voice-over the
video scenes displayed on the
screen.
Turn off the Voice Guide function in Voice Guide Settings.
• Settings General Accessibility Voice Guide Settings Voice
Guide
The TV audio is not being played
through the AV receiver.
Check the A/V receiver's power supply and its settings.
• When connecting the optical cable between the TV and A/V receiver, make sure
that the sound output is set Optical on your TV.
• In case of HDMI-eARC connection, make sure that it is connected to the eARC
dedicated HDMI port on your TV. However, the eARC can be used only when the
A/V receiver supports the eARC feature.
- 167 -
The problem Try this!
The sound is not heard clearly.
Change to an appropriate sound mode.
• Settings Sound Sound Mode
When Intelligent Mode and Adaptive Sound+ are turned on, the sound effects are
automatically adjusted to the surroundings.
• Settings General Intelligent Mode Settings Intelligent Mode
To optimise the sound depending on the surroundings, select Adaptive Sound+.
• Settings General Intelligent Mode Settings Adaptive Sound+
This function may not be supported depending on the model.
The volume of the external device
cannot be adjusted.
Check the cable connection between the TV and the external device.
When connecting an external speaker such as home theatre via HDMI, make sure it
is connected to the HDMI (eARC) port on the TV. Make sure that the Settings
General External Device Manager Anynet+ (HDMI-CEC) is active on your TV.
I want to turn off and on the
TV and audio device at the same
time.
When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns
off and on together. It may not be supported depending on the Samsung Soundbar
model.
When you connect an audio device that supports HDMI-eARC to the HDMI (eARC) port
on the TV, the power turns off and on together.
- 168 -
Channel and Broadcast Issues
When the TV has difculties receiving broadcasts, these steps may help resolve the problem.
The problem Try this!
“Weak or No Signal” displayed in TV
mode or cannot nd channel.
Make sure that the external device is connected securely and turned on. Move
to Sources to switch to other input sources.
• Source Sources
When using a set-top box or cable box, check the broadcast signals or the
network that is connected to the external device.
The TV is not receiving all channels.
Conrm that the coaxial cable is securely connected to the TV.
Run Reset or Auto Tuning.
• Settings General Reset
• Settings Broadcasting (Auto Tuning Settings)Auto
Tuning
The Auto Tuning Settings may not appear depending on the model or
geographical area
The subtitles are not provided on a
digital channel.
I want to turn off the subtitles.
When watching channels with the antenna cable connected, run Subtitle
Settings.
• Settings General Accessibility Subtitle Settings
Some channels may not have subtitle data.
When watching a channel on an external device such as set-top box and cable
box, turn on the subtitle function on the device. For more information, contact
your service provider.
Broadcasting is deactivated.
Broadcasting is only available when Source is set to TV.
Broadcasting cannot be accessed while you watch TV using a cable box or
satellite box.
Broadcasting cannot be accessed while a recording is in progress or the
Timeshift function is running.
- 169 -
External Device Connectivity Issues
When the TV has difculties connecting to external devices such as a PC, game console or mobile device, these
steps may help resolve the problem.
The problem Try this!
The "Mode Not Supported" message
appears.
Adjust the output resolution of the external device to a resolution supported by
the TV.
The video is OK but there is no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using a DVI to HDMI cable, a separate audio cable is required.
To listen to the computer sound, connect external speakers to the audio output
connection of the computer.
I want to connect to a PC and mobile
device via screen mirroring.
To wirelessly connect the TV to your PC, read the instructions at PC Screen
Sharing (Wireless) in Connection Guide, and then try to connect.
• Source Connection Guide PC Screen Sharing (Wireless)
Conrm that the TV and your PC are connected to the same network.
To wirelessly connect the TV to your mobile device, read the instructions at
Smartphone Screen Sharing (Smart View) in Connection Guide, and then try
to connect.
• Source Connection Guide Smartphone Screen Sharing
(Smart View)
For more information in The Terrace for business, refer to the provided
user manual.
If the TV has difculties connecting to your PC or mobile device due to
surrounding radio interferences, change the frequency of the wireless access
band, and then try to connect.
No screen appears when connecting the
TV to an external device.
For more information about how to connect an external device, run Connection
Guide.
• Source Connection Guide
Make sure that the external device is connected securely and turned on. Move
to Sources to switch to other input sources.
• Source Sources
Using HDMI Troubleshooting, you can check the connection to HDMI cable and
external devices (takes approximately 2 minutes).
• Source Connection Guide Video Device HDMI
Troubleshooting
When using a set-top box or cable box, check the broadcast signals or the
network that is connected to the external device.
- 170 -
The problem Try this!
I want to connect to a Bluetooth
speaker.
For more information on how to connect a Bluetooth speaker, see Audio
Device Bluetooth in Connection Guide.
• Source Connection Guide Audio Device Bluetooth
The PC screen does not appear or it
ickers.
When the PC screen does not appear or the PC is not recognised, check the
power supply of the PC, and then reconnect the HDMI cable between the PC
and TV. When the symptom persists, check that the PC is in Sleep mode, and
then set Input Signal Plus to On.
• Settings General External Device Manager Input Signal
Plus
When the set resolution is not matched, the screen may icker. For the PC
supported resolution, see 'Read Before Connecting a Computer (Supported
Resolutions).'
- 171 -
Network Issues
When the TV has difculties connecting to the Internet, these steps may help resolve the problem.
Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now
Try Now
If the TV has trouble with network connection or TV services, check the Smart Hub connection status.
The problem Try this!
Wireless network connection failed.
Unable to connect to a wireless access
point.
Make sure that no items that can generate electromagnetic interferences are
placed between the TV and the wireless/wired access point.
Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes,
and then turn it on.
Enter the correct password if required.
If the wireless connection fails, connect the TV to the access point via a LAN
cable.
If the TV can connect to the Internet normally via the wired connection, there
might be a problem with the access point. In this case, try using a different
access point.
Wired network connection failed.
Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the
access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn
it on.
Auto IP conguration failed.
Unable to connect to the network.
Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the
access point is turned on.
If the access point is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Disconnect and then reconnect the power cable of the TV or press and hold the
power button for 3 seconds.
Connected to a local network, but not to
the Internet.
1.
Check if the Internet LAN cable is connected to the access point's external
LAN port.
2.
Check the DNS setting in IP Settings.
– Settings General Network Network Status IP
Settings
Network setup is completed, but unable
to connect to the Internet. If the problem persists, contact your Internet service provider.
Wired networks are not supported by some models.
- 172 -
Anynet+ (HDMI-CEC) Issues
When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.
The problem Try this!
What is Anynet+?
You can use the TV's remote control to control external devices that support Anynet+
(HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a
connected external device supports Anynet+, you can have the connected device turn
on or off when you turn the TV on or off.
Anynet+ does not work.
Conrm that the device is an Anynet+ device. The Anynet+ system supports Anynet+
devices only.
Check if the power cord of the Anynet+ device is properly connected.
Check the cable connections of the Anynet+ device.
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
• Settings General External Device Manager Anynet+ (HDMI-CEC)
Anynet+ may not function when some other functions are active, including Channel
Search, Smart Hub, Initial Setup, etc.
If you have disconnected and then reconnected the HDMI cable, scan for devices again
or turn your TV off and on.
I want to start Anynet+.
I also want the connected devices
to turn on when the TV is turned
on.
Move the focus to the Anynet+ device at Source, press the up directional
button to move to Anynet+ (HDMI-CEC), and then press the Select button.
Check if the Anynet+ device is properly connected to the TV, and then select Anynet+
(HDMI-CEC) menu to see if Anynet+ (HDMI-CEC) is set to On.
• Settings General External Device Manager Anynet+ (HDMI-CEC)
I want to exit Anynet+.
It is inconvenient to turn on other
devices because the TV also turns
on. It is inconvenient because the
connected devices (e.g. set-top
box) turn off together.
To turn off the Anynet+ function of a device connected to the TV, turn off the Anynet+
(HDMI-CEC) function of the device.
• Settings General External Device Manager Anynet+ (HDMI-CEC)
When Anynet+ (HDMI-CEC) is turned off, the sound bar connected via the HDMI
(eARC) port does not turn off and on together with the TV. To prevent a specic device
connected to the TV from turning off automatically, turn off the HDMI-CEC function
on a specic device connected to the TV.
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The problem Try this!
The message "Connecting
to Anynet+ device..." or
"Disconnecting from Anynet+
device" appears on the screen.
You cannot use the remote control when the TV is conguring Anynet+ or switching
to the TV viewing screen.
Use the remote control after the TV has completed the Anynet+ conguration or has
switched to the TV viewing screen.
The Anynet+ device won't play. You cannot use the play function when Reset is in progress.
The connected device is not
displayed.
Check whether the device supports Anynet+.
Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the
device is connected to your TV with an HDMI cable. Some HDMI cables may not
support Anynet+.
Check whether the HDMI cable is properly connected.
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
• Settings General External Device Manager Anynet+ (HDMI-CEC)
Scan for Anynet+ devices again.
If the connection is terminated because there has been a power failure or the HDMI
cable has been disconnected, please scan for the device again.
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Remote Control Issues
When the remote control isn't working, these steps may help resolve the problem.
The problem Try this!
The remote control does
not work.
The connection between the Samsung Smart Remote and the TV may be lost.
Point the Samsung Smart Remote at the front of the TV, and then press and hold the and
buttons simultaneously for 3 seconds or more.
Also, if the remote control is not working or slow, the batteries might be low or dead. If this
is the case, replace the batteries. Alkaline batteries are recommended for longer battery
life.
The remote control
batteries run out quickly.
The batteries may be consumed quickly if the remote control is used very frequently or the
Voice Wake-up function is turned on.
You can extend the battery life by turning off the Voice Wake-up function.
•Explore Now Settings Voice Wake-up
The Voice Wake-up function may not be supported depending on the model, Voice
Assistant or geographical area.
External devices cannot
be operated with the TV
remote control.
Check the cable connection between the TV and external devices.
When the symptom persists, set it manually in Source Universal Remote Setup.
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Recording Issues
When Timeshift or Schedule recording aren't working, these steps may help resolve the problem.
The problem Try this!
The Timeshift or recording
function cannot be used.
Check if there is a storage device connected to the TV.
Recording will automatically stop if the signal becomes too weak.
Check the free space on the storage device.
The function will not work if there isn't enough storage space on the USB device.
Before using the recording function, be sure to read all precautions. For more
information, refer to "Before Using the Recording and Timeshift Functions".
Cannot record videos received
from an external device or
Samsung TV Plus.
The recording function is only available for digital broadcast channels received by the
TV. You cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message
appears when the Timeshift or
recording function is used.
To use the recording function, the storage device connected to the TV must have been
already formatted.
Formatting the storage device deletes all data from it, and the storage device is
formatted in NTFS.
The recorded les on the TV are
not played back on a PC.
The recorded les on the TV can only be played back on the same TV. Those video les
cannot be played back on a PC or other TV.
This function may not be supported depending on the model or geographical area.
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Apps
When apps aren't working, these steps may help resolve the problem.
The problem Try this!
I launched an app, but it's in a
different language. How can I change
the language?
Languages supported by an app may be different from the TV Language set in
the menu.
The ability to change the language depends on the app's provider.
The app does not work properly.
Its image quality is poor.
Check the network connection. When the network speed is slow, the app may
not work or its image quality may be poor.
The services of your application are not provided by the TV but by the
application service provider.
Refer to the Help section on the application service provider's website.
Media Files
When les don't play, this may help resolve the problem.
The problem Try this!
Some les are interrupted during
playback.
This problem may occur with unsupported les or high-bitrate les. Most les
can be played back, but some les may not play smoothly.
Some les can't be played.
Some les that use an unsupported codec may not be played back.
Make sure that the codec is supported by the TV. For more information about
the supported codecs, refer to "Read Before Playing Photo, Video or Music
Files".
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Voice Assistant Issues
When the Voice Assistant isn't working, these steps may help resolve the problem.
The Voice Wake-up function may not be supported depending on the model, Voice Assistant or geographical area.
The problem Try this!
The voice commands do not work well.
Voice commands may differ depending on the Voice Assistant.
Refer to the command examples for each Voice Assistant.
•Bixby: Explore Now
•Amazon Alexa: Settings General Voice Amazon Alexa
Settings
•Google Assistant: Settings General Voice Google
Assistant Settings
Bixby or Alexa answers automatically.
The TV may recognise an ambient noise or everyday conversation as a call to
Voice Assistant.
Turn off the Voice Wake-up function or set the Wake-up Sensitivity to Low.
•Explore Now Settings Voice Wake-up
I spoke "Hi, Bixby" but Bixby does not
answer.
I spoke "Alexa" but Amazon Alexa does
not answer.
The Samsung Smart Remote may not recognise your voice when it is far away
from you, turned upside down, or located in an environment with loud ambient
noise.
• Use the Samsung Smart Remote less than 1.5 m with the remote control
buttons facing upward. (There is a built-in microphone on the front of the
Samsung Smart Remote.)
• Do not place the Samsung Smart Remote near the TV speaker or an audio
speaker.
Turn on the Voice Wake-up function.
•Explore Now Settings Voice Wake-up
With Samsung Smart Remote, the
following features are available except
for voice recognition.
There is no response even if the Voice
Assistant button is pressed.
Try pairing the remote control with the TV.
During voice recognition, the heavy load
message appears and the function does
not work.
Unplug and then plug the TV power cable and then try again after 1 minute
and 30 seconds. It may take a while if the voice recognition server is being
inspected.
I want to see weather information of the
desired area. Say with the area name included.
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Other issues
Use these procedures to resolve other issues that may occur in relation to the product.
The problem Try this!
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the
top of the TV.
The bottom, however, may feel hot to the touch after extended use.
Children watching TV need constant adult supervision to prevent them from
touching the TV.
This heat, however, is not a defect and does not affect the TV's functionality.
The TV smells like plastic. This smell is normal and will dissipate over time.
The settings are lost after 5 minutes or
every time the TV is turned off.
If Usage Mode is set to Retail Mode, the TV's audio and video settings are
automatically reset every 5 minutes.
Change Usage Mode to Home Mode.
• Settings General System Manager Usage Mode
The TV is tilted to the side. Remove the base stand from the TV and reassemble it.
The stand is wobbly or crooked. Refer to the Quick Setup Guide and make sure that the stand is assembled
correctly.
PIP is not available.
PIP is available only when an external device is connected with an HDMI or
Component cable.
Note that the function is unavailable when Smart Hub is active.
This function may not be supported depending on the model or
geographical area.
A POP (TV’s internal banner ad) appears
on the screen.
Change Usage Mode to Home Mode.
• Settings General System Manager Usage Mode
The TV is making a popping noise.
The expansion and contraction of the TV's outer casing may cause a popping
noise.
This does not indicate a product malfunction.
The TV is safe to use.
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The problem Try this!
The TV is making a humming noise.
Your TV utilises high-speed switching circuits and high levels of electrical
current. Depending on the TV's brightness level, the TV may seem slightly
noisier than a conventional TV.
Your TV has undergone strict quality control procedures that meet our
demanding performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable
cause for an exchange or refund.
The software update over the Internet
has failed.
Check the network connection status.
• Settings General Network Network Status
If the TV is not connected to a network, connect it to a network.
The upgrade stops if you already have the latest software version.
The TV narrates the screen events in
voice-over.
To turn off Voice Guide, move the focus from Accessibility Shortcuts to Voice
Guide and then press the Select button. You can turn on or off Voice Guide. To
run Accessibility Shortcuts, see the following:
• Press and hold the (Volume) button on your Samsung Smart Remote.
• Press the AD/SUBT. button on the standard remote control or press and
hold the MUTE button.
• Settings General Accessibility Voice Guide Settings
Voice Guide
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Diagnosing TV operational issues
You can diagnose issues with your TV and Smart Hub and run reset functions.
Settings Support Device Care Self Diagnosis Try Now
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can
also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection and
run the Smart Hub and TV factory reset functions.
•Video Test
•Picture Test
•Sound Test
•HDMI Troubleshooting
•Signal Information
•Smart Hub Connection Test
•Reset Smart Hub
The problem Try this!
Cannot select Signal Information in Self
Diagnosis.
Verify that the current channel is a digital channel.
Signal Information is only available for digital channels.
• Settings Support Device Care Self Diagnosis Signal
Information
Reset Smart Hub
Resets all Smart Hub settings to their factory defaults and deletes all
information related to Samsung accounts, linked service accounts, Smart Hub
service agreements and Smart Hub applications.
• Settings Support Device Care Self Diagnosis Reset
Smart Hub
Reset picture
Resets current picture settings to the default settings.
• Settings Picture Expert Settings Reset Picture
Reset sound
Resets current sound settings to the default settings.
• Settings Sound Expert Settings Reset Sound
- 181 -
Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings Support Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have
a Samsung service technician diagnose your TV, correct problems and update your TV's software remotely via the
web. You can also turn Remote Management on and off.
You can also start this function by pressing and holding the button for 5 or more seconds.
This function requires an Internet connection.
Finding the contact information for service
Settings Support About This TV Try Now
You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's
software version, Open Source License and other information you may need to get service support from a Samsung
call agent or the Samsung website.
You can also view information by scanning the QR code of your TV.
You can also start this function by pressing and holding the button for 5 or more seconds. For the standard remote
control, press and hold the (Play) button for 5 or more seconds. Continue holding the button until the customer
information pop-up window appears.
Requesting service
Settings Support Device Care Request Support Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that
you encountered, enter the required item, move the focus to Next, and then press the Select button. Select Request
Now Send or Schedule Appointment Request Send. Your service request will be registered. The Samsung
Contact Centre will contact you to set up or conrm your service appointment.
You must agree to the terms and conditions for the service request.
This function may not be supported depending on the geographical area.
This function requires an Internet connection.
- 182 -
FAQ
In this section, you'll nd the answers to the e-Manual questions we get asked about most often.
The TV Screen does not Display Properly
When the TV screen is bad, let's nd out how to simply check whether the cause is caused by the product or the
external environment by broadcasting signals and cables.
When the TV screen does not display properly
The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or
geographical area.
Check the antenna and input cable connections.
ANT IN
ANT IN
Check the antenna and input cable connections.
- 183 -
HDMI IN
HDMI IN
HDMI IN
Check the antenna and HDMI cable connections.
If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or
white dots or fixed horizontal or vertical lines.
- 184 -
Try changing channels using the remote control.
Source
Press the button, select Source, choose another input source.
- 185 -
If the same problem persists, run a diagnostic test. On the remote control, press the button.
Settings
Select Settings Support Device Care Self Diagnosis Picture Test.
Support
Support
Device Care
Select Settings Support Device Care Self Diagnosis Picture Test.
- 186 -
Picture Test
OK
When a message appears, select OK and follow the on-screen instructions to complete the test.
When a message appears, select OK and follow the on-screen instructions to complete the test.
Picture Test Complete
Close
When a message appears, select Close and follow the on-screen instructions to complete the test.
- 187 -
If the problem disappears during the test, check your TV signal. On the remote control, press the button.
Settings
Select Settings Support Device Care Self Diagnosis Signal Information to check the signal
strength.
Support
Support
Device Care
Select Settings Support Device Care Self Diagnosis Signal Information to check the signal
strength.
- 188 -
Signal Information
Check whether the signal strength is too weak or not.
Related menu path
Settings Support Device Care Self Diagnosis Picture Test Try Now
Settings Support Device Care Self Diagnosis Signal Information Try Now
- 189 -
The TV does not Turn On
If there is no screen on the TV, it often occurs when the contact point of the power cable is loose or the peripheral
device is turned off.
When your TV does not turn on
The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or
geographical area.
If your TV does not turn on, check whether the remote control sensor is on.
By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
- 190 -
Power
If the remote control sensor is not turned on, unplug the power cable and plug it back in.
One
Invisible
Connection
One
Invisible
Connection
Disconnect and reconnect the One Invisible Connection cable between the TV and the One Connect (OC) Box. Make
sure that the One Invisible Connection cable is not pinched or bent sharply.
- 191 -
Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn
on your TV.
If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power
supply.
If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is
correctly connected to the power supply.
- 192 -
On the remote control, press the button. When the Home Screen appears, the TV is turned on but the connected
external device does not work or any connection problem occurs.
HDMI IN
HDMI IN
HDMI IN
One
Invisible
Connection
One
Invisible
Connection
Check the connection of the HDMI cable to your TV or One Connect Box.
Make sure that the external device is turned on.
- 193 -
Power
If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
HDMI IN
HDMI IN
HDMI IN
One
Invisible
Connection
One
Invisible
Connection
Check the connection of the HDMI cable to your TV or One Connect Box.
- 194 -
Also make sure that the correct source is selected on the Home Screen ( Source).
HDMI IN
HDMI IN
HDMI IN
If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is
correct, your external device may be faulty.
- 195 -
The Picture is Distorted, or No Sound Comes Out of the Sound
Bar
No TV sound from the sound bar, or distorted TV picture are often caused by loose cable connections.
When the TV does not connect with an external device properly
The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or
geographical area.
When the picture looks distorted,
Power
Power
First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect (OC)
Box, then unplug the power cable and plug it back into the wall outlet.
- 196 -
HDMI IN
HDMI IN
HDMI IN
First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect (OC)
Box, then unplug the power cable and plug it back into the wall outlet.
HDMI
If the external device support 4K UHD or 8K UHD videos, use a dedicated HDMI cable for each resolution.
- 197 -
HDMI IN
For better video quality, use an HDMI cable if your external device supports it.
LAN
HDMI
Satellite
If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of
set-top box.
Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable
may be required.
- 198 -
If the problem persists, check the video output settings in the settings menu of the external device and ensure that
your TV supports the video output mode.
FHD TVs support up to 1080p video output and UHD TVs support up to 2160p video output.
One
Invisible
Connection
One
Invisible
Connection
If the problem persists and if your TV uses the One Invisible Connection, disconnect and reconnect the One Invisible
Connection to the TV and the One Connect (OC) Box. Ensure that the One Invisible Connection is not pinched or bent
sharply.
HDMI (eARC)
HDMI
If no sound comes out of your Sound Bar and if it is connected to the TV with an HDMI cable, check the HDMI (eARC)
connector on the back of the TV.
- 199 -
HDMI (eARC)
HDMI
HDMI
If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the
HDMI connector on the back of the TV. The cable must be connected to the HDMI (eARC) port on your TV.
- 200 -
Internet Access is not Available
When the TV has difculties connecting to the Internet, these steps may help resolve the problem.
When the TV can't connect to the Internet
The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or
geographical area.
No Access
Network
If your TV is not connected to the internet, check the network and the status of your access point.
On the remote control, press the button and move to Settings using the directional button.
- 201 -
Settings
Select Settings General Network Network Status to check the network status.
General
General
Network
Select Settings General Network Network Status to check the network status.
General
Network
Reset Network
If the network isn't connected, a network reset may be required.
- 202 -
Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is
operating normally.
If you are using a wireless access point, check the access point location. If the access point is too far from the TV,
move it closer.
Try rebooting the access point by disconnecting and reconnecting the power connector. It may take 1 to 2 minutes
until the access point comes back online after a reboot.
- 203 -
Settings
If the same problem continues, select Settings General Network Network Status IP Settings to
change to a different DNS server. If a test occurs, cancel it and select IP Settings.
General
General
Network
If the same problem continues, select Settings General Network Network Status IP Settings to
change to a different DNS server. If a test occurs, cancel it and select IP Settings.
Network Status
IP Settings
If the same problem continues, select Settings General Network Network Status IP Settings to
change to a different DNS server. If a test occurs, cancel it and select IP Settings.
- 204 -
IP Settings
DNS setting
Enter manually
Select DNS setting Enter manually.
IP Settings
DNS Server
Select DNS Server, enter 8.8.8.8, then select OK.
Update now
If the same problem continues, a software update or factory reset may be required.
Related menu path
Settings General Network Network Status Try Now
Settings General Network Reset Network Try Now
Settings Support Software Update Try Now
Settings General Reset Try Now
- 205 -
There is No Sound or the Speakers are Making an Odd Sound
When the sound has an issue, you can simply check if the problem is caused by the product or the broadcast signals
and cables.
When no sound comes out of the TV, or the sound is breaking up
The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or
geographical area.
If your TV does not produce any sound, press the Volume + button to increase the volume.
If your TV is connected to an external device, check the volume of the external device.
- 206 -
Audio Out/Optical
TV Speaker
Sound Output
Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound
Sound Output. Then, select TV Speaker.
Settings
Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound
Sound Output. Then, select TV Speaker.
Sound
Sound
Sound Output
TV Speaker
Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound
Sound Output. Then, select TV Speaker.
- 207 -
Support
Support
Device Care
To check sound output, select Settings Support Device Care Self Diagnosis Sound Test.
Update now
If the same problem continues, a software update or factory reset may be required.
If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.
- 208 -
Settings
Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound.
Support
Support
Device Care
Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound.
Settings
If the test reveals a problem, select Settings Sound Expert Settings Reset Sound.
- 209 -
Sound
Sound
Expert Settings
If the test reveals a problem, select Settings Sound Expert Settings Reset Sound.
Settings
If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal
Information.
- 210 -
Support
Support
Device Care
If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal
Information.
Signal Information
Check whether the signal strength is too weak or not.
Update now
If the same problem continues, a software update or factory reset may be required.
- 211 -
Related menu path
Settings Sound Sound Output Try Now
Settings Support Device Care Self Diagnosis Sound Test Try Now
Settings Sound Expert Settings Reset Sound Try Now
Settings Support Device Care Self Diagnosis Signal Information Try Now
Settings Support Software Update Try Now
Settings General Reset Try Now
- 212 -
The Remote Control does not Work
If the remote control is not working, the battery is weakened or the Samsung Smart Remote is not paired.
When the remote control does not work
The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or
geographical area.
Verify that the infrared remote control signal is being transmitted and received.
Make sure the remote control sensor on the TV is blinking.
- 213 -
Remove any obstruction covering the receiver on your TV.
Make sure the remote control works properly.
You can check whether the signal is being transmitted by pressing the power button and observing the front tip of
the remote control through the camera on your smartphone.
- 214 -
If you don't see any infrared signal, replace the batteries of the remote control.
If you don't see any infrared signal, replace the batteries of the remote control.
Press the and buttons simultaneously to display the pairing animation clip.
- 215 -
Follow the on-screen instructions to proceed with the pairing.
The remote control will work more effectively if you point it at the remote control sensor.
If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model.
- 216 -
If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device,
move the external device closer to the One Connect Box.
- 217 -
Updating the Software
If you want to keep the TV in its best condition or if you have an intermittent issue, please update it to the latest
version.
Updating the latest TV's software
The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or
geographical area.
Settings
If your TV is connected to the Internet, you can set it to receive periodic updates automatically. On the remote
control, press the button and move to Settings using the directional button.
Support
Support
Software Update
To enable automatic updates, select Settings Support Software Update Auto update.
For more information in The Terrace for business, refer to the provided user manual.
- 218 -
Settings
No Access
Network
If your TV is not connected to the Internet, you can update the software using a USB drive.
Settings
Select Settings Support About This TV and check the model code and software version.
- 219 -
Support
Support
About This TV
Select Settings Support About This TV and check the model code and software version.
About This TV
Model code:
Software version:
Select Settings Support About This TV and check the model code and software version.
Using a computer, connect to www.samsung.com.
- 220 -
Find your TV model and download the firmware file.
SEE ALL SUPPORT
Find your TV model and download the firmware file.
Firmware
Download
Click Download to download the firmware.
- 221 -
Unzip the downloaded file and store it in your USB drive top folder.
Unzip the downloaded file and store it in your USB drive top folder.
USB
USB
USB
Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box.
- 222 -
Update now
The firmware update begins automatically. Your TV will be automatically reset when the firmware update is
completed. Do not turn off your TV while the firmware update is in progress.
Settings
After your TV has been reset, select Settings Support About This TV and check the new firmware
version.
Support
Support
About This TV
After your TV has been reset, select Settings Support About This TV and check the new firmware
version.
- 223 -
About This TV
Model code:
Software version:
After your TV has been reset, select Settings Support About This TV and check the new firmware
version.
Related menu path
Settings Support Software Update Auto update Try Now
For more information in The Terrace for business, refer to the provided user manual.
Settings Support About This TV Try Now
- 224 -
Accessibility Guidance
Provides a menu and a remote control guide that aid the visually impaired.
Menu Learning Screen
Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you
select.
Using the Remote control
You can see the description of the buttons on the Samsung Smart Remote.
The Samsung Smart Remote may not be supported depending on the model or geographical area.
Orientation of the Samsung Smart Remote
Hold the remote control with the buttons facing towards you. The remote is slightly thinner towards the top and
thicker towards the bottom.
Description of the Samsung Smart Remote
The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.
From top to bottom and left to right:
• The or button is at the top left.
• There is a small LED(microphone) to the right of the or button, but it cannot be felt by hand.
• Below the LED is a round button which is the button.
• Of the two buttons below the button on the Samsung Smart Remote that comes with the QLED TV, TU8
Series, The Serif, The Terrace, The Terrace for business, the left one is the button and the right one the
button.
• Of the two buttons below the button on the Samsung Smart Remote that comes with The Frame, the left one
is the button and the right one the button.
• Of the two buttons below the button on the Samsung Smart Remote that comes with The Sero, the left one is
the button and the right one the button.
- 225 -
• If you press the button twice or press the button while viewing a programme, the Record, Timeshift, Stop
(when Record or Timeshift is running), Info, red, green, yellow, blue and Move to the top (or Move to the bottom)
options appear.
Select the Move to the top button to move the menu to the top.
This function may not be supported depending on the geographical area.
• Underneath these two buttons are a round button and a large outer circle button. The round button is the Select
button and the large outer circle button consists of 4 directional buttons (up / down / left / right).
• Underneath the directional button are three buttons, one on the left, one on the right and one in the centre. The
one on the left is the button and the one on the right is the button. The round button in the middle is the
button.
• If you press the button while watching a TV programme, the screen you are watching stops and a control
bar appears. You can select Rewind, Play, Pause, Fast Forward, Stop Timeshift, Record, Go to Live TV or Info. You
can press the up directional button to go to the playback screen and check the time that the actual broadcast
programme is running and the timeshift time.
You can use the Slow Rewind or Slow Forward functions when you select the Pause option.
To use Record or Timeshift, you must connect a USB device.
This function may not be supported depending on the model or geographical area.
• Underneath the button are two thin horizontal buttons. These buttons protrude higher above the surface
than the other buttons on the remote control. The one on the left is the volume button and the one on the right
is the channel button. Push up from beneath or down from above to use these as rocker buttons to change the
channel or volume.
– Briefly press the (Volume) button to mute the sound.
– Press and hold the (Volume) button to open the Accessibility Shortcuts menu.
– Briefly press the (Channel) button to open the Guide.
– Press and hold the (Channel) button to open the Channel List.
This function may not be supported depending on the model or geographical area.
- 226 -
Using the accessibility menu
View how to running the Accessibility menu functions and description of its functions.
This function may not be supported depending on the model or geographical area.
Running the Accessibility Shortcuts menu
You can turn on or turn off the accessibility functions such as Voice Guide, Picture Off, Audio Description, Subtitle,
High Contrast, Enlarge, Greyscale, Colour Inversion, Learn TV Remote, Menu Learning Screen, Multi-output Audio,
Sign Language Zoom, Slow Button Repeat, Accessibility Settings, and you can move to the Learn TV Remote and
Menu Learning Screen pages.
• Samsung Smart Remote
On the Samsung Smart Remote, there are two thin horizontal rocker buttons next to each other located slightly
below the middle of the remote. The one on the left is the volume button. Press and hold the volume button to
open the Accessibility Shortcuts menu.
Even if the Voice Guide is set to Off or muted, when you press and hold the volume button, the voice guide for
Accessibility Shortcuts is enabled.
Learn TV Remote and Menu Learning Screen are only available when Voice Guide is set to On.
• Standard remote control
Press the AD/SUBT. button or press and hold the MUTE button to open the Accessibility Shortcuts menu.
Running the Accessibility menu functions using the General menu
Settings General Accessibility
You can also go to the Accessibility menu from the TV settings menu. This provides more options, for example, to
change the speed of Voice Guide.
The TV will not verbalize this menu unless Voice Guide is already turned on.
1.
Press the button.
2.
Press the left directional button until you reach Settings.
3.
Press the Select button to open the TV's Settings menu.
4.
Press the down directional button to reach General, and then press the Select button to open this menu.
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5.
Use the directional buttons to go to the Accessibility menu, and then press the Select button to open this
menu.
6.
The menu will appear with Voice Guide Settings as the rst selection. Highlight Voice Guide Settings, and then
press the Select button.
7.
A menu appears with the options to change Voice Guide and Volume, Speed, Pitch, TV Background Volume.
8.
Select the menu using the directional buttons, and then press the Select button.
Running the Accessibility menu functions using Bixby
To use Bixby, the TV must be set up and tuned and must be connected to the Internet. You can connect the TV to the
Internet during the initial setup or do it later through the settings menu.
There are many commands you can say to control the TV. These can be used together with Voice Guide to give you
voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the Internet.
To speak a command, press and hold the button (located near the top of the Samsung Smart Remote, directly
below the small LED(microphone) and above the directional button) and say the command, and then release the
button. The TV will conrm the command.
For example you can:
• Turn Voice Guide on
Press the button on the Samsung Smart Remote, and then say "Voice Guide on".
• Turn Audio Description on
Press the button on the Samsung Smart Remote, and then say "Audio Description on".
• Turn High Contrast on
Press the button on the Samsung Smart Remote, and then say "High Contrast on".
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Learning about the Accessibility menu functions
•Voice Guide Settings
This function works on every screen on the TV and when turned on verbally tells you what the TV's current
settings are and verbally provides details about the programme you are watching. For example, it tells you
the selected volume and the current channel and gives you programme information. It also reads out the
programme information from the Guide screen.
•Audio Description Settings
You can activate an audio guide that provides an audio description of video scenes for the visually impaired. This
function is only available with broadcasts that provide this service.
•Picture Off
Turn off the TV screen and provide only sound to reduce overall power consumption. When you press a button on
the remote control other than Volume and Power while the screen is off, the TV screen turns back on.
•High Contrast
To display all menus with an opaque black background and a white font, providing maximum contrast.
If High Contrast is on, some Accessibility menus are not available.
•Greyscale
You can change the colour of the TV screen to black and white to sharpen blurred edges caused by colours.
If Greyscale is on, some Accessibility menus are not available.
This function may not be supported depending on the model or geographical area.
•Colour Inversion
You can invert the colours of the text and background displayed on the TV screen to make it easier to read the
text.
If Colour Inversion is on, some Accessibility menus are not available.
This function may not be supported depending on the model or geographical area.
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•Enlarge
You can enlarge important elements on the menu such as the names of programmes.
•Learn TV Remote
Learn the names and functions of the buttons on remote control. On this screen, pressing the power button (top
left button) will turn off the TV, but when any other button is pressed the TV will say the button name and briefly
tell what that button does. This teaching mode helps you to learn the location and operation of the buttons on
the remote without affecting normal TV operation. Press the button twice to exit Learn TV Remote.
•Menu Learning Screen
Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus
you select.
•Subtitle Settings
You can view the subtitle in programmes that provide broadcast subtitles.
In programmes that provide broadcast subtitles, the Position function is activated so that you can change the subtitle
position.
When watching a channel on an external device such as set-top box and cable box, turn on the subtitle function on the
device. For more information, contact your service provider.
•Multi-output Audio
You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same
time. The hearing impaired can then set the volume of their Bluetooth headphone higher than the volume of
the TV speaker without affecting the volume of the TV speaker, allowing both the hearing impaired and their
families to listen to the TV at comfortable sound levels.
When you connect the Bluetooth headphone to the TV, Multi-output Audio is activated.
This function may not be supported depending on the model or geographical area.
•Sign Language Zoom Settings
You can zoom in the sign language screen when the programme you are watching provides it.
•Remote Button Repeat Settings
You can configure the operation speed of the remote control buttons so that they slow down when you
continually press and hold them.
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Using the TV with Voice Guide on
Turn on Voice Guide that describes the menu options aloud to aid the visually impaired.
Changing channel
You can change the channel in three of ways. Every time you change channels, the new channel details will be
announced. The ways to change the channel are below.
•Channel List ( Live TV Channel List)
Press the button. The Smart Hub home screen appears. Use the left or right directional buttons to move to
Live TV, press the up directional button to move to the top row, press the directional buttons to move to Channel
List, and then press the Select button. When Channel List is displayed, use the up or down directional buttons to
move to the desired channel, and then press the Select button.
• (Channel) button
Of the two buttons that protrude from the centre of the Samsung Smart Remote, the right one is the
(Channel) button. Push up or pull down the (Channel) button to change the channel. Press the
up or down of CH button on the standard remote control to change the channel.
• Number button
Use the or button on the Samsung Smart Remote to open the virtual numeric pad, enter a number, and
then select Done. On the standard remote control, press the numeric buttons to enter a channel number.
Using on-screen number entry via the Samsung Smart Remote
Use the virtual numeric pad to enter numbers e.g. to enter a channel number or to enter a PIN.
Press the or button on the Samsung Smart Remote and the virtual numeric pad with 2 rows appears on
screen. Voice Guide speaks “virtual numeric pad, 6” which indicates that the number strip is on screen and the focus
is on the number 6. This strip has the following buttons:
• The top row has one option, Done.
• On the bottom row: From the far left: Colour pad, TTX/MIX, More, 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, Delete, Move to the top
(or Move to the bottom)
The menus may not appear depending on the model or geographical area.
The options that you can select in the virtual numeric pad may vary depending on the viewing mode.
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Use the left and right directional buttons to move along the row, and then press the Select button to choose
the numeric pad. When you have nished selecting all the numbers you need (for example, 123), press the up
directional button to move to the Done option, and then press the Select button to nish.
When entering a channel number, you can enter the number, and then select the Done option on the top row or you
can enter the channel number and wait. After a short while, the channel will change and the virtual numeric pad
will disappear from the screen.
Changing volume
• Samsung Smart Remote
Use the (Volume) button on the left to change the volume. Every time you change the volume, the new
volume level will be announced.
Of the two buttons that protrude from the centre of the Samsung Smart Remote, the left one is the
(Volume) button. Push up or pull down the (Volume) button to change the volume.
• Standard remote control
Press the up or down of VOL button on the standard remote control to adjust the volume.
Using programme information
When watching TV, press the Select button to view programme information which then appears at the top of the
screen. Voice Guide will say programme subtitles or audio descriptions if they are available. To view more detailed
programme information, press and hold the Select button. Voice Guide will say more details such as a synopsis of
the programme.
Press the left or right directional button to see what you can watch next on the same channel. Press the up or down
directional button to move to other channels and see which programmes are currently being broadcast on them.
Press to go back or close the programme details.
This function may not be supported depending on the model or geographical area.
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Using the guide
See an overview of each channel's programme lineup.
When you want to know the programme information for each channel while watching a broadcast programme,
press the (Channel) button on the Samsung Smart Remote. Use the directional buttons to view the
programme information.
On standard remote control, press the GUIDE button.
Live TV Guide
You can see the daily programme schedules for each broadcaster and programme information in the Guide. You can
select programmes to schedule for viewing or recording.
You can also open the Guide using Bixby. Press and hold the button on your Samsung Smart Remote, and then
say “Guide.”
This function may not be supported depending on the model or geographical area.
The information in the Guide is for digital channels only. Analogue channels are not supported.
If the Clock is not set, the Guide is not provided. Set the Clock rst. ( Settings General System Manager
Time Clock)
If you need to set the clock again, follow the instructions below.
1.
Press the button to open Smart Hub.
2.
Press the left directional button to move to Settings.
3.
Press the Select button to open the TV's Settings menu.
4.
Use the up and down directional buttons to move to the General menu, and then press the Select button.
5.
Use the up and down directional buttons to move to the System Manager menu, and then press the Select
button.
6.
Select the Time menu, and then press the Select button.
7.
Select the Clock menu, and then press the Select button.
8.
Select the Clock Mode menu, press the Select button, and then select Auto or Manual.
If you select Manual, you can move to the Date or Time menu below to set the time or date.
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When you open the Guide, a table grid of channels and programmes is displayed. The top row displays Filter By : All
then the day and times. Each row has a channel name on the left and programmes on that channel on the right.
In the Guide, use the up and down directional buttons to move between channels and use the left and right
directional buttons to move between programmes at different times within a channel.
You can also use the or button to enter a channel number and go to that channel directly. You can use the
button to move to the programme currently broadcasting.
When you move the focus to a programme, you will hear the detailed informations about the selected programme.
When you move the focus to a different channel, you will hear the channel name and number and the programme
details. If you move to a different day, you will hear the day announced for the rst programme you reach on that
day. The day is not repeated, so if you are not sure what the day is, you can move forwards and backwards 24 hours
and then the day will be announced.
To view a programme on now
In the Guide, move to the programme currently broadcasting, and then press the Select button to go to live TV on
the selected channel and programme.
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Other options in the guide
In the Guide, move to a broadcast scheduled programme, and then press the Select button. A pop-up menu listing
the functions below appears.
Use the up and down directional buttons to move within this menu, and then press the Select button to choose an
item. Press to close the menu and go back to the Guide.
For the programme you are currently watching, press and hold the Select button.
•Record
You can record the programme that you are currently watching or a programme on another channel.
This function may not be supported depending on the model or geographical area.
•Stop
You can stop the recording function that is currently running.
•Edit Recording Time
You can change the start and end times of scheduled programme recordings.
This function may not be supported depending on the model or geographical area.
•Schedule Viewing
You can schedule the viewing of a broadcast scheduled programme.
•Schedule Recording
You can schedule recording of a broadcast scheduled programme.
This function may not be supported depending on the model or geographical area.
For more information on Schedule Recording, refer to "Recording".
•Cancel Scheduled Viewing / Cancel Scheduled Recording
You can cancel your scheduled viewings and recordings.
This function may not be supported depending on the model or geographical area.
•View Details
You can see the detailed information on the selected programme. The information may differ with the broadcast
signal. If the information is not provided with the programme, nothing appears.
Press the Select button on the View Details option. This will open the details pop-up window for that programme
which will display a synopsis. The details pop-up window contains detailed information and the OK option. After
reading the detailed information, press the Select button on the remote control to close the pop-up window.
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Using Schedule Viewing
Congure the TV to show a specic channel or programme at a specic time and date.
The icon appears next to programmes that have been congured for a schedule viewing.
To set up a schedule viewing, you must rst set the TV's clock ( Settings General System Manager Time
Clock).
Setting up a schedule viewing
You can set up a schedule viewing on two screens.
•The Guide Screen
On the Guide screen, select a programme you would like to view, and then press and hold the Select button.
Select Schedule Viewing on the pop-up menu that appears.
•The Programme Info Screen
Press the Select button while watching the TV. The Programme Info window appears. Select a broadcast
scheduled programme by using the left or right directional buttons, and then press the Select button. You can
schedule watching the programme by selecting Schedule Viewing.
Cancelling a scheduled viewing
You have two ways to cancel a scheduled viewing.
• Cancelling a scheduled viewing from the Guide
In the Guide ( Live TV Guide), move to the programme you want to cancel scheduled viewing, and then
press the Select button. Move to Cancel Scheduled Viewing, and then press the Select button. When a pop-up
message asking you to cancel the selected scheduled viewing appears, select Yes. The selected scheduled
viewing is cancelled and the screen returns to the Guide screen.
• Cancelling a scheduled viewing from Smart Hub
1.
Press the button to open Smart Hub, and then press the left or right directional button to move to Live
TV. Press the up directional button to move to the top row, and then press the left or right directional button
to move to Schedule Manager or Recordings.
2.
Press the Select button to open Schedule Manager or Recordings.
If the TV supports the Recordings function, press the directional buttons to move to Schedules.
3.
Use the down directional button to move to the list of programmes scheduled to view.
4.
Use the right directional button to move to the Delete option, and then press the Select button to delete the
selected item.
This function may not be supported depending on the model or geographical area.
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Using the Channel List
See how to list the channels available on your TV.
Live TV Channel List
Using Channel List, you can change the channel or check programmes on other digital channels while watching TV.
Press the button. The Smart Hub home screen appears. Use the left or right directional buttons to move to Live
TV, press the up directional button to move to the top row, press the right directional button to move to Channel
List, and then press the Select button. This shows a list of the channels and the programme currently on. The focus
will be on the channel you are currently watching, showing channel name, channel number and programme title.
Use the up and down directional buttons to move within the channel list (or use the (Channel) button to go up
and down a page at a time). You can also use the or button to enter a channel number and go to that channel
directly.
Press the directional button in the Channel List to move to the Category list. Use the up and down directional
buttons to move within this list. Press the Select button to choose a category you want from the Category list. The
Category list contains All, Samsung TV Plus, Favourites, Channel Type, Sort and Terrestrial, Cable or Satellite. Use
the up and down directional buttons to move to a channel you want to view, and then press the Select button.
This function may not be supported depending on the model or geographical area.
•All
Displays the channels that have been automatically searched.
The channels received to the currently selected Terrestrial, Cable or Satellite are displayed.
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•Samsung TV Plus
While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme
through a virtual channel at any time. As in a general channel, it provides the daily programme schedules of
Samsung TV Plus.
This function may not be supported depending on the model or geographical area.
•Favourites
Displays Favourites 1 to Favourites 5. Use the up and down directional buttons to move between the lists of
favourites. Highlight the one you want, and then press the Select button. The channel list will now show only the
channels in this list.
•Channel Type
Sorts the list so that it includes channels of a selected type. However, Channel Type can only be used channels
contain the type information.
This function may not be supported depending on the incoming broadcast signal.
•Sort
Sorts the list by Number or by Name.
This option is only available on digital channels and may not always be available.
•Terrestrial, Cable or Satellite
Allows you to choose between Terrestrial, Cable and Satellite.
This function may not be supported depending on the incoming broadcast signal.
This function may not be supported depending on the model or geographical area.
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Recording
Recording a programme to an external hard drive connected via USB.
This function may not be supported depending on the model or geographical area.
Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and
Timeshift Functions".
Using the instant and schedule recording options from the guide screen:
To record a programme that is on now, open the programme guide, move to the programme, and then press
and hold the Select button. You will get a pop-up menu. Use the up and down directional buttons to move to
Record. Press the Select button to record the programme. You will be returned to the programme guide. Recording
automatically ends at the time when the programme ends.
To stop recording, press the down directional button while the programme being recorded is displayed. The control
bar appears. Move the focus to Stop Recording, and then press the Select button. When a popup window appears,
select Stop.
To record a programme that is on later, move to the programme in the Guide, and then press and hold the Select
button. You will get a pop-up menu. Use the up and down directional button to move within this menu. Move to the
Schedule Recording, and then press and hold the Select button. You will hear a message saying the programme has
been set to record, and then you will be returned to the programme guide.
The icon is placed visually next to the programme title to show it is set to record. To nd out if a programme is
set to record or to cancel a scheduled recording, press the Select button on the programme. If it is already set to
record, then the option on the menu will be Cancel Scheduled Recording. You can press the Select button to cancel
the scheduled recording or just press the button to go back to the programme guide without cancelling the
recording.
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Recording the programme you are watching
To display a menu for recording a programme or starting the Timeshift function, press the button twice or
press the button, and then press the Select button while watching the programme. You can select the following
functions on the menu:
•Record
Immediately starts to record the programme you are watching.
•Timeshift
Starts the Timeshift function.
•Stop
Stops the recording or the Timeshift function that is running.
•Info
Displays the details about the programme you ware watching.
Scheduling recording from the programme info window
Press the Select button while viewing a programme to display the programme info window. In the programme info
window, use the left and right directional buttons to select a broadcast scheduled programme, and then press the
Select button. To schedule a recording for the programme, select Schedule Recording.
Changing the recording time
When recording a live programme you can specify how long you want to record for.
Press the down directional button to display the control bar at the bottom. Press the left or right directional buttons
to move to Edit Recording Time, and then press the Select button. A slider scale appears and you will hear the
recording time currently set. Use the left and right directional buttons to change the time, and then press the Select
button. You will hear a menu that gives information about the recording time. To return to the programme you are
watching, press the button on the remote.
The maximum recording time differs depending on the capacity of the USB device.
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Viewing recorded programmes
Live TV Recordings Recordings
Open Smart Hub by pressing the button on the remote control. Use the left or right directional button to move
the focus to Live TV. Press the up directional button to move to the top row, and then use the left or right directional
button to move to Recordings.
To play a programme, use the up and down directional buttons to move between programme titles. Press the Select
button to play the programme or press the right directional button to move to a list of options. Use the up and down
directional buttons to move between the options in this list. You can play, remove or delete the programme or view
the programme details.
Select the Play option to play the programme. The programme will start. If you have watched part of this
programme before, you will get a pop-up menu on screen allowing you to Play (from start), Resume (from where
you left off) or Cancel. Use the left and right directional buttons to move to the required option, and then press the
Select button.
This function may not be supported depending on the model or geographical area.
Deleting a recorded programme
To delete a recorded programme, go to the list of Recordings. Use the up and down directional buttons to move to
the recording you want to delete.
Press the right directional button to move to a list of 3 options. Press the down directional button to move to the
Delete option, and then press the Select button.
You will be asked if you want to remove the selected item. Press the left directional button to move to the Delete
button, and then press the Select button to delete the programme title. The programme will be deleted and you will
be returned to the list of Recordings.
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Using Smart Hub
Learn how to open Smart Hub to access apps, games, movies and more.
Smart Hub
After pressing the button on your remote control, you can surf the web and download apps with Smart Hub.
Some Smart Hub services are for pay services.
To use Smart Hub, the TV must be connected to the Internet.
Some Smart Hub features may not be supported depending on the service provider, language or geographical area.
Smart Hub service outages can be caused by disruptions in your Internet service.
To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information.
Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms &
Privacy by navigating to Settings Terms & Privacy.
If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select
Reset Smart Hub ( Settings Support Device Care Self Diagnosis Reset Smart Hub).
Press the button on your remote. This will bring up a display with 2 rows. Try moving the focus to Live TV or
another item on the bottom row. The options on the top row change depending on the item selected in the bottom
row.
The buttons to the right of Live TV provide quick access to apps such as Netix and Prime Video.
Supported apps may vary depending on the model.
Use the left and right directional buttons to move between a menu or apps on a row and the up and down
directional buttons to move between rows. Press the Select button to access a menu or apps.
When the Smart Hub home screen appears, use the left or right directional button to move the focus to Live TV or
Samsung TV Plus. Press the up directional button to move to the top row. You will be on the Guide item. The items
in this row may include Guide, Channel List, Schedule Manager, Recordings and others.
Samsung TV Plus may not be supported depending on the model or geographical area.
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Using the Smart Hub Home Screen
On the leftmost part of the Smart Hub home screen is the static menu listed below. You can quickly and easily use
the listed menu items to access the main TV settings or external devices, search and apps.
• Settings
When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You
can quickly set frequently used functions by clicking the icons. You can set e-Manual, Intelligent Mode, Picture
Mode, Sound Mode, Sound Output, Game Mode, Subtitle, Audio Language, PIP, Network, Colour Tone, Picture
Clarity, Digital Output Audio Format, Colour Space, Device Care and All Settings.
These function may not be supported depending on the model or geographical area.
• Source
You can select an external device connected to the TV.
For more information, refer to "Switching between external devices connected to the TV".
• Search
A virtual keyboard appears on the screen and you can search for channels, programmes, titles of movies or apps
provided by the Smart Hub service.
To use this feature, the TV must be connected to the Internet.
This function may not be supported depending on the model.
• Apps
You can enjoy a wide range of content including news, sports, weather and games by installing the
corresponding apps on your TV.
To use this feature, the TV must be connected to the Internet.
For more information, refer to "Using the Apps Service".
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• Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential
real-time information such as weather, time and news on the TV screen when you are not watching TV.
To return to the TV mode, press the button in Ambient Mode. To shut off the TV, press the button.
If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient
Mode.
This function may not be supported depending on the model.
For more information about the Ambient Mode, refer to "Using the Ambient Mode".
•Home
This menu appears first when you press the button. Then you can quickly use any of Samsung Account,
Notification or Privacy Choices.
–Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
For more information about the Samsung Account, refer to "Using a Samsung account".
– Notification
You can view a list of notifications for all events that occur on your TV. A notification appears on the screen
when it is time to schedule viewing or schedule recording or when an event occurs on a registered device.
If you move the focus to Notification, and then press the Select button, a notification window appears on the
right containing the following functions, Delete All and Settings.
–Privacy Choices
You can view and set the privacy policy for Smart Hub and various other services.
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•Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas and
movies in one place. Universal Guide can recommend content tailored to your preferences.
You can use this feature on your mobile device with the Samsung SmartThings app.
To enjoy the content from these apps on your TV, they must be installed on the TV.
When you watch some paid content, you may need to make a payment using their associated app.
Some content may be restricted depending on your network conditions and your subscriptions to paid channels.
Parental control is necessary when children use this service.
Images may look blurry depending on the service provider's circumstances.
This function may not be supported depending on the model or geographical area.
• Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image
content such as artworks or photos or to display the content.
This function is supported only in The Frame.
For more information, refer to the provided user manual.
• Portrait Mode
When you do not use The Sero, you can rotate its screen vertically to see content such as photos, images, and
time display.
This function is supported only in The Sero.
For more information, refer to the provided user manual.
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Launching the e-Manual
Open the user manual embedded in your TV.
Press the button to open Smart Hub, press the left directional button to move to Settings, and then press the
Select button.
Use the up and down directional buttons to move to Support, and then select Open e-Manual to open the e-Manual.
Settings Support Open e-Manual
You can view the embedded e-Manual containing information about your TV's key features.
Alternatively, you can download a copy of the e-Manual from Samsung's website (https://www.samsung.com).
Words in blue (e.g., Internet) indicate a menu item.
The e-Manual contains 2 rows of menu icons. Use the up and down directional buttons to move between rows and
the left and right directional buttons to move within a row. Press the Select button to open the section you want to
read.
The e-Manual contains a section called "Learn TV Remote" in "Accessibility Guidance". This is particularly useful for
people who cannot easily see the buttons on the control or who are not clear what each button does. When you are
viewing this section of the e-Manual, pressing the buttons on the remote control will not affect the TV. Note that
the "Accessibility Guidance" item is only available when Voice Guide ( Settings General Accessibility
Voice Guide Settings Voice Guide) is enabled.
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Using Bixby
A guide to using Bixby to control your TV.
To use Bixby, your TV must be connected to the Internet and you must use the microphone on your Samsung Smart
Remote.
To use Bixby, press and hold the button on the Samsung Smart Remote, say a command into the microphone on
the remote, and then release the button to run Bixby.
The existing functional specications may be changed if Bixby is updated.
This function is available only if Voice Assistant is set to Bixby. ( Settings General Voice Voice Assistant)
Running Bixby
Press and hold the button on the Samsung Smart Remote. Bixby is activated in the listening mode, the Bixby
icon appears at the bottom of the TV screen. Say a command, and then release the button. The TV provides feedback
on how it understands the command, and then performs the commanded task.
If the TV does not understand the command, try again with more precise pronunciation.
This function may not be supported depending on the model or geographical area.
The supported language may differ depending on the geographical area.
You can nd a detailed description of the voice commands at Explore Bixby. Press the button. The Explore Now button
appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.
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