English

Samsung QN55Q7CNAFXZA User Manual

Displayed below is the user manual for QN55Q7CNAFXZA by Samsung which is a product in the TVs category. This manual has pages.

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E-MANUAL

Thank you for purchasing this Samsung product.

To receive more complete service, please register

your product at

www.samsung.com

Model__________________ Serial No.__________________

To directly go to the page that provides

instructions on how to use the manual for visually

impaired users, select the Learn the Menu Screen

link below.

“Learn the Menu Screen” Link

English

Troubleshooting Internet Connectivity Issues

24 Troubleshooting Internet connectivity issues

Connecting Video Devices

26 Connecting with an HDMI cable

27 Connecting with a component cable (Only for models with

COMPONENT IN / AV IN)

28 Connecting with a composite cable (Only for models with

COMPONENT IN / AV IN)

Audio Input and Output Connections

29 Connecting with an HDMI (ARC) cable

29 Connecting with a digital audio (optical) cable

29 Connecting through a wireless network

30 Connecting Bluetooth Devices

Connecting a Computer

30 Connecting through the HDMI port ― Screen sharing (HDMI)

Connecting Your Mobile Device

31 Connecting to the TV via the SmartThings app

32 Bidirectionally mirroring your TV and mobile device using the

SmartThings app

33 Managing Mobile Devices

Switching between external devices connected to the TV

33 Changing the input signal

34 Editing the name and icon of an external device

35 Using additional functions

Connection Notes

35 Connection notes for HDMI

36 Connection notes for audio devices

37 Connection notes for computers

37 Connection notes for mobile devices

Quick Guides

Connecting the Samsung Smart Remote to the TV

Using Smart Hub

Using the Ambient Mode

11 Screen states related to Ambient Mode

12 Changing the content and settings for Ambient Mode

Using Bixby

14 Running Bixby

15 Learning about My Bixby

16 Read Before Using Bixby

Updating the TV’s Software

17 Updating the TV’s software to the latest version

17 Updating the TV automatically

Getting Support

18 Getting support through Remote Management

19 Finding the contact information for service

19 Requesting service

Connections

Connection Guide

Connecting an Antenna

Connecting to the Internet

21 Connecting to your Internet network

23 Resetting Your Network

23 Turning on the TV with a mobile device

23 Connecting an IP control device to the TV

23 Setting up an Internet connection over IPv6

23 Changing the name of the TV on a network

Contents

Using the APPS Service

64 Installing and running an app

65 Managing purchased or installed apps

66 Rating apps

Using the Gallery App

Using the Universal Guide App

Using the SmartThings App

Using the e-Manual

70 Launching the e-Manual

71 Using the buttons in the e-Manual

Using the Internet

Playing pictures/video/music

73 Playing media content

Using Bixby

75 Running Bixby

76 Learning about My Bixby

77 Read Before Using Bixby

TV Viewing

Viewing Broadcast Information at a Glance

78 Using the guide

Recording Programs

80 Recording programs

81 Managing the schedule recording list

81 Viewing recorded programs

82 Setting up a schedule recording start

Setting Up a Schedule Viewing

82 Setting up a schedule viewing for a channel

83 Editing a scheduled viewing

Using Timeshift

Buttons and functions available while recording a program or

Timeshift

Using the Channel List

Editing channels

87 Re-registering and deleting a channel

87 Changing a channel name

88 Using Program Rating Lock

Remote Control and Peripherals

About the Samsung Smart Remote (QLED TV)

About the Samsung Smart Remote (UHD TV)

About the Samsung Smart Remote (THE FRAME)

Connecting to the Samsung Smart Remote

Controlling External Devices with the Samsung Smart Remote

- Using the Universal Remote

Using Anynet+ (HDMI-CEC)

46 Connecting an external device through Anynet+ and using

their menus

Controlling the TV with a Keyboard or Mouse

47 Connecting a USB keyboard or mouse

47 Connecting a Bluetooth keyboard or mouse

47 Using the keyboard and mouse

48 Setting up the input devices

Entering Text using the On-Screen Virtual Keyboard

50 Entering Text using the remote control's microphone and the

on-screen virtual keyboard

Smart Features

Smart Hub

52 Displaying the Home Screen

55 Launching Smart Hub automatically

56 Launching the last used app automatically

56 Testing Smart Hub connections

56 Resetting Smart Hub

Using a Samsung account

56 Creating and managing your Samsung account

57 Signing in to a Samsung account

Using the Ambient Mode

60 Screen states related to Ambient Mode

61 Changing the content and settings for Ambient Mode

System and Support

Using the Time Functions and the Timers

100 Setting the current time

101 Using the timers

Using the Auto Protection Time and Energy Saving Functions

102 Setting the Auto Protection Time

102 Reducing the energy consumption of the TV

Updating the TV’s Software

103 Updating the TV’s software to the latest version

103 Updating the TV automatically

Protecting the TV from Hacking and Malicious Code

104 Scanning the TV and connected storage for malicious code

Using Other Functions

105 Running the accessibility functions

105 Running Accessibility Shortcuts

105 Enabling voice guides for the visually impaired

105 Enabling audio for the video description function

106 White text on black background (high contrast)

106 Setting the screen to black and white

106 Inverting the screen color

106 Enlarging the font (for the visually impaired)

106 Learning about the remote control (for the visually impaired)

107 Learning about the TV menu

107 Showing captions

108 Listening to the TV through Bluetooth devices (for the hearing

impaired)

108 Configuring advanced system settings

109 Restoring the TV to the factory settings

Creating a Personal Favorites List

88 Registering channels as favorites

89 Viewing and selecting channels on Favorites lists only

Editing a Favorites List

89 Adding channels to a favorites list

89 Removing channels from a favorites list

89 Rearranging a favorites list

89 Renaming a favorites list

TV-Viewing Support Functions

90 Changing the broadcast signal

90 Scanning for available channels

91 Configuring advanced broadcasting audio settings

91 Checking digital channel signal info and strength

Picture and Sound

Adjusting the Picture Quality

92 Choosing a picture mode

92 Configuring advanced picture settings

Setting the Viewing Environment for External Devices

94 Playing games on an optimized screen

94 Configuring game mode details

95 Viewing UHD videos

95 Using HDMI black level

Changing the Picture Size and Position

96 Changing the picture size

96 Fitting the picture to the screen

96 Adjusting the picture size and/or position

Configuring a Sound Mode and Expert Settings

97 Choosing a sound mode

97 Configuring advanced sound settings

Using the Sound Support Functions

98 Selecting speakers

98 Listening to the TV through Bluetooth devices

99 Listening to the TV through a Samsung audio device that

supports the Wi-Fi function

Read Before Playing Photo, Video, or Music Files

127 Limitations to the use of photo, video, and music files

128 Supported external subtitles

128 Supported internal subtitles

129 Supported image formats and resolutions

129 Supported music formats and codecs

130 Video codecs supported by Q900R model series

131 Video codecs supported by NU7100 model series or higher

132 Video codecs supported by NU7090 model series or lower

Read After Installing the TV

134 Picture sizes and input signals

134 Installing an anti-theft lock

Supported Resolutions for UHD Input Signals

135 If HDMI UHD Color is set to Off

135 If HDMI UHD Color is set to On

Resolutions for 8K Input Signals supported by Q900R model

series

135 If HDMI UHD Color is set to On

Supported Resolutions for FreeSync

Read Before Connecting a Computer (Supported Resolutions)

136 IBM

136 MAC

137 VESA DMT

137 VESA CVT

138 CTA-861

Supported Resolutions for Video Signals

138 CTA-861

139 VESA CVT

Read Before Using Bluetooth Devices

140 Restrictions on using Bluetooth

Blocking programs based on their TV Rating

142 Blocking movies base on their Movie Rating (MPAA)

142 Blocking programs based on their Canadian English Rating

143 Blocking programs based on their Canadian French Rating

143 Blocking Programs based on their Downloadable U.S. Rating

Buttons and functions available while playing multimedia

content

License

Troubleshooting

Getting Support

110 Getting support through Remote Management

111 Finding the contact information for service

111 Requesting service

Diagnosing TV operational issues

There Is a Problem with the Picture

112 Testing the picture

I Can't Hear the Sound Clearly

115 Testing the sound

There Is a Problem with the Broadcast

My Computer / Game Console Won't Connect

The TV Won't Connect to the Internet

The Schedule Recording/Timeshift Function Isn't Working

Anynet+ (HDMI-CEC) Isn't Working

I Have Trouble Launching/Using Apps

My File Won't Play

I Want to Reset the TV

Other Issues

Precautions and Notes

Before Using the Recording and Timeshift Functions

122 Before using the recording and schedule recording functions

123 Before using the timeshift function

Read Before Using APPS

Read Before Using the Internet Function

126 Read before setting up a wireless Internet connection

Accessibility Guidance

Learn the Menu Screen

Using the Remote control

148 Orientation of the Samsung Smart Remote

148 Description of the Samsung Smart Remote

Using the accessibility menu

150 Accessibility Shortcuts menu

151 Step by Step instructions to run the options

153 Setting accessibility settings using Bixby

Using the TV with Voice Guide on

154 Watching TV

Using the guide

Setting Up a Schedule Viewing

160 Cancelling a scheduled viewing

Using the Channel List

162 Creating a Personal Favorites List

Recording

164 Using the instant and schedule recording options from the

guide screen:

165 Using the Instant and Schedule Recording options from the

program info window

165 Changing the recording time

166 Viewing recorded programs

166 Deleting a recorded program

Using Smart Hub

167 Smart Hub

168 Using the Home Screen in Smart Hub

Launching the e-Manual

Using Bixby

172 Running Bixby

- 7 -

Quick Guides

You can learn quickly how to run and use the frequently used functions, such as Bixby, Ambient Mode, and Smart

Hub.

Connecting the Samsung Smart Remote to the TV

Connect the Samsung Smart Remote to your TV to operate the TV.

When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung

Smart Remote does not pair to the TV automatically, point it at the remote control sensor of the TV, and then press

and hold the and buttons simultaneously for 3 seconds or more.

"The images, buttons, and functions of the Samsung Smart Remote may differ with the model.

"For more information about the Samsung Smart Remote that comes with the QLED TV, refer to "About the Samsung Smart

Remote (QLED TV)."

"For more information about the Samsung Smart Remote that comes with the UHD TV, refer to "About the Samsung Smart

Remote (UHD TV)."

"For more information about the Samsung Smart Remote that comes with THE FRAME TV, refer to "About the Samsung

Smart Remote (THE FRAME)."

"The Samsung Smart Remote may not be supported depending on the model or geographical area.

- 8 -

Using Smart Hub

Connect to Smart Hub for apps, games, movies, and more.

Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen.

Sources

TV HDMI 1 HDMI 2 USB 1 USB 2 Connection

Guide

Universal

Remote

Source

"The image on your TV may differ from the image above depending on the model and geographical area.

When you press the button on your remote control, you can use the following functions and features.

1 Notification

You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is

time to broadcast a scheduled program or when an event occurs on a registered device.

"For more information, refer to "Displaying the Home Screen."

2 Settings

When the focus is moved to the icon, a list of quick settings icons appears above the top of the menu. You can

quickly set frequently used functions by clicking the icons.

- 9 -

3 Source

You can select an external device connected to the TV.

"For more information, refer to "Switching between external devices connected to the TV."

4 Search

You can search for channels, programs, movie titles, and apps from Smart Hub.

"To use this feature, the TV must be connected to the Internet.

5 APPS

You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding

apps on your TV.

"To use this feature, the TV must be connected to the Internet.

"For more information, refer to "Using the APPS Service."

6 Ambient Mode

In Ambient Mode, you can view beautiful screens, various visual information, and notifications.

To enter Ambient Mode, press the button. To return to the TV mode, press the button. To shut off the TV,

press the button.

If you press the button when the TV is turned off, the TV turns on in Ambient Mode.

"If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.

"Because this function is a QLED TV-specific function, it may not be supported depending on the model.

"For more information about the Ambient Mode, refer to "Using the Ambient Mode."

7 Universal Guide

Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and

movies in one place. Universal Guide can recommend content tailored to your preferences and notify you of new

drama series.

"For more information about the Universal Guide, refer to "Using the Universal Guide App."

"Images may look blurry depending on the service provider's circumstances.

"This function may not be supported depending on the model or geographical area.

- 10 -

Art

When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content

such as artworks or photos or to display the content.

"This function is supported only in THE FRAME model.

"For more information, refer to the provided user manual.

Using the Ambient Mode

Learn about the functions available in Ambient Mode, which is a QLED TV-specific function.

Ambient Mode

In Ambient Mode, you can view beautiful screens, various visual information, and notifications.

To enter Ambient Mode, press the button. To return to the TV mode, press the button. To shut off the TV,

press the button.

If you press the button when the TV is turned off, the TV turns on in Ambient Mode.

"If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.

"Because this function is a QLED TV-specific function, it may not be supported depending on the model.

"To activate the and menus, first select a content item in Ambient Mode.

- 11 -

Screen states related to Ambient Mode

●Ambient Mode

In Ambient Mode, you can set up and enjoy visual information and design. In this state, less power is

consumed and brightness is automatically adjusted by the illuminance sensor.

●Getting dark state

In Ambient Mode, the TV screen changes automatically according to the surroundings. When the surroundings

get dark, the TV screen becomes darker. When the surroundings get bright before the TV screen turns

completely black or when the remote control or the Bixby function is operated, the TV screen returns to the

Ambient Mode.

"You can change the auto brightness setting for Ambient Mode by using in the Ambient Mode browser screen.

"In this state, the TV can activate voice guides and process voice commands.

●Black screen state

In Ambient Mode, if the surroundings get to a specific level of darkness, the TV turns soft-off. To turn the

screen back on in Ambient Mode, press the button on the remote control.

"You can change the auto brightness setting for Ambient Mode by using in the Ambient Mode browser screen.

"In this state, the TV cannot activate voice guides and process voice commands.

●TV off state

To enter Ambient Mode when the TV is turned off, press the button on the remote control. To enter TV

mode when the TV is turned off, press the button. In TV mode, you can watch broadcasts or enjoy the

content on the external connected devices.

- 12 -

Changing the content and settings for Ambient Mode

Décor Info Photo

"The image on your TV may differ from the image above depending on the model and geographical area.

When you press the or button in Ambient Mode, the Ambient Mode browser screen appears. In the Ambient

Mode browser screen, you can select content and change the Ambient Mode settings.

Setting up the content for Ambient Mode

The Ambient Mode browser screen displays content at the top and categories at the bottom. Use the left or right

directional buttons in the content list at the top to move the focus to content you want, and then press the Select

button. The selected content is played in Ambient Mode.

In the future, more content that you can set up in the Ambient Mode browser will be provided.

You can select the following categories and content:

●Décor: Allows you to select beautiful screens.

●Info: Provides information such as weather, news headlines, and more.

"This function may not be supported depending on the geographical area.

●Photo: Allows you to set a picture stored in your mobile device as the wallpaper of the Ambient Mode screen.

You can configure special layouts using your photos.

"To save photos from your mobile device to the TV and import them in Ambient Mode, use the SmartThings app on

your mobile device.

- 13 -

Setting up the Ambient Mode details

In the Ambient Mode browser screen, move the focus to , and then press the Select button. You can change the

following settings:

●Brightness: Adjusts the screen brightness for Ambient Mode.

●Color Tone: Adjusts the colors of the screen for Ambient Mode.

●Auto Brightness: Changes the auto brightness setting for Ambient Mode.

"When this function is set to Off, the brightness level of the TV screen is not automatically adjusted according to the

ambient light level.

"This function may not be supported depending on the model.

●Ambient Off Timer: Sets the time that the Ambient Mode screen turns off automatically.

"If there is no remote control input for the set time, the screen goes off. To turn the screen back on in Ambient Mode,

press the button on the remote control.

Changing the background color of Ambient Mode

To change the background color of Ambient Mode, move the focus to in the Ambient Mode browser screen, and

then press the Select button. You can change the background color or pattern. Move the focus to a color or pattern

you want, and then press the Select button.

"Take a picture of a wall using the SmartThings app on your mobile device to set it as the background of Ambient Mode.

This function may have a delay in image transmission and optimization depending on the network conditions.

- 14 -

Using Bixby

Speak into the microphone on your Samsung Smart Remote to control your TV.

"This function may not be supported depending on the model or geographical area.

"The supported language may differ depending on the geographical area.

Running Bixby

Press and hold the button on your Samsung Smart Remote, say a command, and then release the button.

The TV recognizes the voice command.

To view the Bixby guide, press the button once:

●When you press the button for the first time, the Using Bixby button appears at the bottom of the screen.

Press the Select button. The Using Bixby popup window appears and a tutorial on using Bixby is shown.

●When you press the button after the first time, the Explore Now button appears at the bottom of the

screen. Press the Select button to go to the My Bixby screen.

- 15 -

Learning about My Bixby

My Bixby

"The image on your TV may differ from the image above depending on the model and geographical area.

1 Samsung Account

Go to the Samsung Account screen to create a new account or sign out of your account.

"If you are signed out of your Samsung account, select Sign In or to log in.

2 Settings

You can change the voice responses and the voice style of Bixby.

You can also select a music service provider in the Default music service provider tab.

"The Default music service provider tab may not be supported depending on the model or geographical area.

3 User information and the experience points (XP) guide

You can see user information and the experience points (XP) that you can get from using Bixby.

"You must be signed in to your Samsung account to view the user information and the experience points (XP).

"This function may not be supported depending on the model or geographical area.

4 Bixby guide

You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move

to the desired command, and then press the Select button. You can operate the TV with various voice commands.

"To view a tutorial on Bixby, use the directional buttons to move to the bottom, and then select the View Tutorial item.

- 16 -

Read Before Using Bixby

Precautions for Bixby

●The supported voice interaction languages and features may differ depending on the geographical area.

●If the language set differs from the language of your country, some features are not available.

●Bixby is available only when the TV is connected to the Internet.

●Even if the TV is connected to the Internet, there may be no response due to a Bixby server error.

●The existing functional specifications may be changed if Bixby is updated.

●Bixby is available only on TVs that support it and come with remote controls that have a microphone.

●Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains

numeric values or symbols, the function may not operate properly.

●Searched results may not provide complete results.

●You may be required to pay for some apps. Consequently, you may encounter a service application or contract.

●To change the current channel by saying channel names as voice commands, you must finish Set Up Your

Service Provider. If Set Up Your Service Provider is not completed, you can complete it using the following

menu.

– Settings General Start Setup Try Now

●To use the voice text input function and Smart Search function, you must consent to provisions allowing third

parties to collect and use your voice data.

●To use the Bixby function, you must:

–Agree to Smart Hub's Terms of Use

–Agree to a guidance regarding the collection and use of personal information for the Smart Hub service.

–Consent to the collection and use of personal information for the voice interaction-based service.

Requirements for using Bixby

●The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment (TV

sound and ambient noise).

●The optimal volume for voice commands is between 75 dB and 80 dB.

- 17 -

Updating the TV’s Software

View your TV's software version and update it if necessary.

Settings Support Software Update Try Now

Updating the TV’s software to the latest version

[ DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after

completing the software update. Video and audio settings will be reset to their defaults after a software

update.

Updating through the Internet

Settings Support Software Update Update Now Try Now

"Updating from the Internet requires an active Internet connection.

Updating through a USB device

Settings Support Software Update Update Now

After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device

to the TV to update.

"To update using a USB flash drive, download the update package from Samsung.com to your computer. Then, save the

update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.

Updating the TV automatically

Settings Support Software Update Auto Update Try Now

If the TV is connected to the Internet, you can have the TV's software update itself automatically while you are

watching the TV. When the background update is completed, it is applied the next time the TV is turned on.

If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function

disabled, use the Select button to turn it off.

"This function may take a longer time if another network function is running concurrently.

"This function requires an Internet connection.

- 18 -

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

Settings Support Remote Management Try Now

After consenting to our service agreement, you can use Remote Management to access Remote Support and have a

Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web.

You can also turn Remote Management on and off.

"You can also start this function by pressing and holding the button for 5 or more seconds.

"This function requires an Internet connection.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

●Diagnose your TV

●Adjust the TV settings for you

●Perform a factory reset on your TV

●Install recommended firmware updates

How does Remote Support Work?

You can easily get Samsung Remote Support service for your TV:

Call the Samsung Contact Center and ask for remote support.

Open the menu on your TV and go to the Support section. ( Settings Support)

Select Remote Management, then read and agree to the service agreements. When the PIN screen appears,

provide the PIN number to the technician.

The technician will then access your TV.

- 19 -

Finding the contact information for service

Settings Support About This TV Try Now

You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's

software version, Open Source License and other information you may need to get service support from a Samsung

call agent or the Samsung website.

"You can also view information by scanning the QR code of your TV.

"You can also start this function by pressing and holding the button for 5 or more seconds. For standard remote control,

press and hold the (Play) button for 5 or more seconds. Continue holding the button until the customer information

pop-up window appears.

Requesting service

Settings Support Request Support Try Now

You can request service when you encounter a problem with the TV. Select the item matching the problem that you

encountered, and then select Request Now or Schedule Appointment Request Send. Your service request will

be registered. The Samsung Contact Center will contact you to set up or confirm your service appointment.

"You must agree to the terms and conditions for the service request.

"This function may not be supported depending on the geographical area.

"This function requires an Internet connection.

- 20 -

Connections

You can watch live broadcasts by connecting an antenna and antenna cable to your TV and can get access to the

Internet by using a LAN cable or wireless router. Using various connectors, you can also connect external devices.

Connection Guide

You can view detailed information about external devices that can be connected to the TV.

Source Connection Guide

It shows you how to connect various external devices such as cable boxes, game consoles, and PCs using pictures. If

you select the connection method and an external device, the connection details appear.

Connection Guide

Cable Box/Disc Player HDMI

Game Console

Audio Device

Mobile Device

External Storage

Accessory

"The image on your TV may differ from the image above depending on the model and geographical area.

Connecting an Antenna

You can connect an antenna cable to your TV.

"An antenna connection is not necessary if you connect a cable box or satellite box.

ANT IN

- 21 -

Connecting to the Internet

You can get access to the Internet through your TV.

Connecting to your Internet network

Settings General Network Open Network Settings Try Now

Connect to an available network.

Establishing a wired Internet connection

Settings General Network Open Network Settings Wired

If you connect a LAN cable, the TV automatically accesses the Internet.

LAN

"Use a CAT 7 (*STP type) cable for the connection.

* Shielded Twist Pair

"The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.

- 22 -

Establishing a wireless Internet connection

Settings General Network Open Network Settings Wireless

Make sure that you have the wireless router's SSID (name) and password settings before attempting to connect. The

network name (SSID) and security key are available on the wireless router's configuration screen. See the wireless

router's user manual for more information.

Wireless Connection

Select your wireless network.

Refresh

"The image on your TV may differ from the image above depending on the model and geographical area.

"If no wireless router is found, select Add Network at the bottom of the list and enter the network name (SSID).

"If your wireless router has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or PBC

button on your router within 2 minutes. The TV will connect automatically.

Checking the Internet connection status

Settings General Network Network Status Try Now

View the current network and Internet status.

- 23 -

Resetting Your Network

Settings General Network Reset Network Try Now

Restore the network settings to the factory default.

Turning on the TV with a mobile device

Settings General Network Expert Settings Power On with Mobile

You can turn on the TV using a mobile device connected to the same network as the TV.

Connecting an IP control device to the TV

Settings General Network Expert Settings IP Remote

You can connect an IP control device to the TV remotely to manage your IP device.

"To use this function, Power On with Mobile must be turned on.

"Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only

if an authorized third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi

network is password protected.

"This function may not be supported depending on the model or geographical area.

Setting up an Internet connection over IPv6

Configuring the IPv6 connection settings

Settings General Network Expert Settings IPv6

"This function may not be supported depending on the model or geographical area.

Checking the Internet connection set up over IPv6

Settings General Network Expert Settings IPv6 Status

"This function may not be supported depending on the model or geographical area.

Changing the name of the TV on a network

Settings General System Manager Device Name Try Now

You can change the name of the TV on the network. Select User Input at the bottom of the list and change the name.

- 24 -

Troubleshooting Internet Connectivity Issues

If your TV won't connect to the Internet, try the solutions below.

Troubleshooting Internet connectivity issues Try Now

After reading the following content, troubleshoot the Internet connection issue. If the problem persists, contact your

Internet Service Provider.

No network cable found

Make sure that the LAN cable is plugged in on both ends. If it is plugged in, make sure that the router is turned on. If

the router is on, try turning it off and then on.

Wireless network connection failed

If a selected wireless router is not found, go to Open Network Settings, and then select the correct router.

Settings General Network Open Network Settings

Unable to connect to a wireless router

Check if the router is turned on. If it is, turn it off and then on.

Enter the correct password if required.

- 25 -

IP auto setting failed

Configure the settings in IP Settings.

– Settings General Network Network Status IP Settings

Make sure that the DHCP server is enabled on the router, and then unplug the router and plug it back in.

Reset the router if required.

–For wireless connection, enter the correct password if required.

Unable to connect to the network

Check all IP Settings.

– Settings General Network Network Status IP Settings

After checking the DHCP server status (must be active) on the router, remove the LAN cable, and then connect

it again.

–For wireless connection, enter the correct password if required.

Connected to a local network, but not to the Internet

Make sure that the Internet LAN cable is connected to the router's external LAN port.

Check the DNS values in IP Settings.

– Settings General Network Network Status IP Settings

Network setup is complete, but unable to connect to the Internet

If the problem persists, contact your Internet Service Provider.

- 26 -

Connecting Video Devices

Make the correct video connections between your TV and your external devices.

Connecting with an HDMI cable

HDMI IN

- 27 -

Connecting with a component cable (Only for models with COMPONENT IN /

AV IN)

A Component connection lets you enjoy video resolutions up to 1080p. To watch video from most DVD and Blu-ray

players, use the Component connection.

Review the illustration below, and then connect Component IN and AV IN on the TV to Component OUT on the

external device by using the provided component and AV adaptors. Make sure to connect the same color connectors

together. (blue to blue, yellow to yellow, etc.)

AV IN

COMPONENT IN

AV IN Adapter

COMPONENT IN Adapter

COMPONENT IN / AV IN

"To use component equipment, connect both the component adapter (blue) and the AV adapter (yellow).

- 28 -

Connecting with a composite cable (Only for models with COMPONENT IN /

AV IN)

Through the AV connection, you can enjoy video resolution up to 480i.

Review the illustration below, and then connect AV IN on the TV to AV OUT on the external device by using the

provided composite cable and AV adapter. When connecting the cables, be sure to match the colors of the cables to

the colors of the ports.

AV IN

COMPONENT IN

AV IN Adapter

COMPONENT IN Adapter

COMPONENT IN / AV IN

"Connect AV (composite) equipment to AV In only. Do not connect to Component In.

- 29 -

Audio Input and Output Connections

Make the correct audio connections between your TV and your external devices.

"For more information about how to select external speakers, refer to "Selecting speakers."

Connecting with an HDMI (ARC) cable

HDMI IN

(ARC)

Connecting with a digital audio (optical) cable

DIGITAL

AUDIO OUT

(OPTICAL)

Connecting through a wireless network

You can connect the TV to a Samsung audio device that supports the Wi-Fi function through your wireless network.

The two devices must be connected to the same network. For more information about how to connect and use a

Samsung audio device that supports the Wi-Fi function, refer to its user manual.

- 30 -

Connecting Bluetooth Devices

For more information about how to connect and use external speakers, refer to the Connection Guide (

Source Connection Guide Audio Device Bluetooth) and to the speakers' user manuals.

"This function may not be supported depending on the model or geographical area.

Connecting a Computer

Use the TV as a computer monitor or connect the TV to a computer via your network and access the computer's

content.

Connecting through the HDMI port ― Screen sharing (HDMI)

HDMI IN

HDMI

DVI

HDMI IN

"When you have connected a PC, go to Source, and then select the PC icon from the external device icon list. For

more information about the port settings, refer to "Editing the name and icon of an external device."

- 31 -

Connecting Your Mobile Device

Connect your mobile device to the TV on the same network to control the TV with the mobile device or enjoy the

content of the mobile device on the TV.

Use the SmartThings app on your mobile device to quickly and easily connect to the TV and control its main settings.

In addition, you can remotely check and control the statuses of various devices such as Samsung smart devices,

home appliances, and speakers registered to the server.

"Make sure that your TV supports SmartThings. You can check this with the Supported Devices menu in the SmartThings

app.

"To use the SmartThings app, you must be signed in to your Samsung account on the TV.

"This function may not be supported depending on the TV model or mobile device.

"The supported functions may differ depending on the version of the SmartThings app.

You can install the SmartThings app from App Store or Google Play Store.

Connecting to the TV via the SmartThings app

Turn on the TV.

Start the SmartThings app on your mobile device.

Tap Add Device on the dashboard of the SmartThings app. Connectable TVs are searched for.

From the search results, select the model of your TV.

Enter the PIN number displayed on the TV screen.

Once the TV is registered with your Samsung account, you can use the SmartThings app to control the TV.

"If your TV is not found on your mobile device, turn both of them off and on, and then try again.

"If you have more than one TV, you can easily select the TV you want by setting different TV names at Settings

General System Manager Device Name.

- 32 -

Bidirectionally mirroring your TV and mobile device using the SmartThings

app

Bidirectional mirroring refers to either outputting the screen and sound of a mobile device on a TV or outputting the

screen and sound of a TV on a mobile device. You can use the SmartThings app to enjoy the screen and sound of the

TV on your mobile device or to play the screen and sound of your mobile device on the TV.

Start the SmartThings app on your mobile device. Tap your TV from the dashboard or device. You can use the

following functions:

●You can enjoy the screen and sound of the mobile device on your TV.

"After you connect a mobile device that supports screen mirroring to your TV, you can use screen mirroring to enjoy the

screen and sound of the mobile device on your TV wirelessly and play the video, audio, or photo files currently playing

on the mobile device on your TV.

●You can enjoy TV screen and sound on your mobile device.

●You can only listen to the TV sound on your mobile device.

"You can add a new device through the SmartThings app on your mobile phone. Please refer to the user guide in the

SmartThings app for more details.

"This function may not be supported depending on the TV model or mobile device.

"The supported functions may differ depending on the version of the SmartThings app.

"If your TV is not found on your mobile device, turn both of them off and on, and then try again.

"If you have multiple TVs, assign a different name to each TV in Settings General System Manager

Device Name to make selection easy.

- 33 -

Managing Mobile Devices

Settings General External Device Manager Device Connect Manager Try Now

●Access Notification

Set whether to display a notification when a mobile device attempts to connect to the TV.

●Device List

View, edit, or remove a list of mobile devices registered to the TV.

Switching between external devices connected to the TV

You can switch between TV programs and the content of external devices.

Changing the input signal

Source

When you select a connected external device on the Source screen, the output of the selected device is displayed on

the TV's screen.

"On the standard remote control, press the SOURCE button.

"To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote

control, connect the device to an HDMI port on the TV, and then turn on the device. You can switch to the output of the

device automatically or you can configure universal remote control for the device automatically. To configure the device for

universal remote control automatically, point the TV's remote control at the device.

"When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media

content listed on the device.

"This function may not be supported depending on the device and geographical area.

- 34 -

Editing the name and icon of an external device

Source

You can change the port name for a connected external device or add it to the Home Screen.

Universal Remote

Edit

Information

Sources

Add to Home

Source

"The image on your TV may differ from the image above depending on the model and geographical area.

Move the focus to a connected external device.

Press the up directional button. The following functions become available.

"Available functions may differ depending on the port type.

1 Universal Remote

You can control external devices connected to the TV using the Samsung Smart Remote. To control external devices,

"This function may not be supported depending on the model or geographical area.

"For more information, refer to "Controlling External Devices with the Samsung Smart Remote - Using the Universal

Remote".

2 Edit

You can rename the input ports and change the device icons.

3 Information

You can view detailed information about an external device.

4 Add to Home

You can add the port of an external device to the Home Screen for quick switching.

- 35 -

Using additional functions

You can use the following features on the Source screen.

●Connection Guide: Displays device connection instructions.

●Universal Remote: Lets you register external devices to your Samsung Smart Remote and control them using

the Remote.

"This function may not be supported depending on the model or geographical area.

"For more information, refer to "Controlling External Devices with the Samsung Smart Remote - Using the Universal

Remote."

Connection Notes

When connecting an external device, note the following.

"The number of connectors and their names and locations may differ with the model.

"Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors

and their names and locations may differ with the manufacturer.

Connection notes for HDMI

●The following types of HDMI cables are recommended:

–High-Speed HDMI Cable

–High-Speed HDMI Cable with Ethernet

●Use an HDMI cable with a thickness of 0.66 inches (17 mm) or less.

●Using a non-certified HDMI cable may result in a blank screen or a connection error.

●Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications.

●This TV does not support HDMI Ethernet Channel. Ethernet is a Local Area Network (LAN) built with coaxial

cables standardized by the IEEE.

●Use a cable shorter than 10 feet (3 m) to get the best UHD viewing quality.

- 36 -

●Many computer graphics adaptors do not have HDMI ports, but have DVI ports instead. If your PC does not

support HDMI video out, connect your PC with an HDMI-DVI cable.

●For One Connect supported models, when the TV is connected to an external device such as a DVD/BD player

or a set-top box via HDMI, power sync mode will be automatically activated. In this power sync mode, the

TV continues to detect and connect external devices via HDMI cable. This function can be deactivated by

removing HDMI cable of connected device.

Connection notes for audio devices

●For better audio quality, it is a good idea to use an AV receiver.

●If you connect an external audio device using an optical cable, the Sound Output setting is automatically

changed to the connected device. However, to make this happen, you must turn on the external audio device

before connecting the optical cable. To manually change the Sound Output setting, do one of the following:

–Use the Quick Settings screen to change to the connected device:

Use the Select button to select Audio Out/Optical on the Sound Output menu. ( Settings up

directional button Sound Output).

–Use the Settings screen to change to the connected device:

Select Audio Out/Optical on the Sound Output menu. ( Settings Sound Sound Output).

●An unusual noise coming from a connected audio device while you are using it may indicate a problem with

the audio device itself. If this occurs, ask for assistance from the audio device's manufacturer.

●Digital audio is only available with 5.1 channel broadcasts.

- 37 -

Connection notes for computers

●For the resolutions supported by the TV, refer to "Read Before Connecting a Computer (Supported

Resolutions)."

●As long as file sharing is activated, unauthorized access may occur. When you do not need to access data,

disable file sharing.

●If you want to connect your PC and TV wirelessly, both of them must be connected to each other on the same

network.

●When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage

system, sharing may not be supported due to the network’s configuration, quality, or functionality, for

example, if the network has an NAS (Network-Attached Storage) device.

Connection notes for mobile devices

●To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring

or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile

device's user manual.

●To use Wi-Fi Direct, the mobile device must support the Wi-Fi Direct function. To check whether your mobile

device supports Wi-Fi Direct function, refer to the mobile device's user manual.

●The mobile device and your Smart TV must be connected to each other on the same network.

●The video or audio may stop intermittently, depending on network conditions.

●When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage

system, sharing may not be supported due to the network’s configuration, quality, or functionality, for

example, if the network has an NAS (Network-Attached Storage) device.

- 38 -

Remote Control and Peripherals

You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease

of use.

About the Samsung Smart Remote (QLED TV)

Learn about the buttons on the Samsung Smart Remote that comes with the QLED TV.

- 39 -

Button Description

(Bixby)

Runs Bixby. Press and hold the button, say a command, and then release the button to run

Bixby.

When you press the button, the Explore Now menu appears at the bottom of the screen.

(Color / Number

button)

Each time you press this button, the colored buttons window and the virtual numeric pad are

displayed alternately.

●Use these colored buttons to access additional options that are specific to the feature in use.

"These buttons are not available in the U.S.A. and Canada.

●Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter

numeric values. Select numbers and then select Done to enter a numeric value. Use to

change the channel, enter a PIN, enter a ZIP code, etc.

"If the Color Button appears with a number strip on the screen, select the Color Button and

then select a specific color by using the directional pad (up/down/left/right). Use this to

access additional options that are specific to the feature in use.

(Ambient Mode)

In TV mode, press the button to enter Ambient Mode.

If you press the button when the TV is turned off, the TV turns on in Ambient Mode.

Directional pad (up/

down/left/right) Moves the focus.

Select Selects or runs a focused item. When pressed while you are watching content, detailed program

information appears.

(Return)

Press to return to the previous menu. When pressed for 1 second or more, the running function is

terminated. When pressed while you are watching a program, the previous channel appears.

(Smart Hub) Press to return to the Home Screen.

(Play/pause)

When pressed, the playback controls appear. Using these controls, you can control the media

content that is playing.

VOL (Volume) Move the button up or down to adjust the volume. To mute the sound, press the button. When

pressed for 1 second or more, the Accessibility Shortcuts appears.

CH (Channel) Move the button up or down to change the channel. To see the Guide screen, press the button.

Press and hold the button up or down to quickly change the channel.

"Use the Samsung Smart Remote less than 20 feet from the TV. The usable distance may vary with the wireless

environmental conditions.

"The images, buttons, and functions of the Samsung Smart Remote may differ with the model.

"The Samsung Smart Remote may not be supported depending on the model or geographical area.

"To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you

must configure universal remote control for the device. For more information, refer to "Controlling External Devices with

the Samsung Smart Remote - Using the Universal Remote."

"To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+),

connect the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMI-

CEC)."

- 40 -

About the Samsung Smart Remote (UHD TV)

Learn about the buttons on the Samsung Smart Remote that comes with the UHD TV.

- 41 -

Button Description

(Bixby)

Runs Bixby. Press and hold the button, say a command, and then release the button to run

Bixby.

When you press the button, the Explore Now menu appears at the bottom of the screen.

(Number button)

Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter

numeric values.

Select numbers and then select Done to enter a numeric value. Use to change the channel, enter

a PIN, enter a ZIP code, etc.

(Color button)

When pressed, colored buttons appear on the screen. Use these colored buttons to access

additional options that are specific to the feature in use.

"These buttons are not available in the U.S.A. and Canada.

Directional pad (up/

down/left/right) Moves the focus.

Select Selects or runs a focused item. When pressed while you are watching content, detailed program

information appears.

(Return)

Press to return to the previous menu. When pressed for 1 second or more, the running function is

terminated. When pressed while you are watching a program, the previous channel appears.

(Smart Hub) Press to return to the Home Screen.

(Play/pause)

When pressed, the playback controls appear. Using these controls, you can control the media

content that is playing.

VOL (Volume) Move the button up or down to adjust the volume. To mute the sound, press the button. When

pressed for 1 second or more, the Accessibility Shortcuts appears.

CH (Channel) Move the button up or down to change the channel. To see the Guide screen, press the button.

Press and hold the button up or down to quickly change the channel.

"Use the Samsung Smart Remote less than 20 feet from the TV. The usable distance may vary with the wireless

environmental conditions.

"The images, buttons, and functions of the Samsung Smart Remote may differ with the model.

"The Samsung Smart Remote may not be supported depending on the model or geographical area.

"To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you

must configure universal remote control for the device. For more information, refer to "Controlling External Devices with

the Samsung Smart Remote - Using the Universal Remote."

"To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+),

connect the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMI-

CEC)."

- 42 -

About the Samsung Smart Remote (THE FRAME)

Learn about the buttons on the Samsung Smart Remote that comes with THE FRAME TV.

- 43 -

Button Description

(Power)

When watching TV, press to switch to Art mode. In Art mode, press to switch to watching TV.

Press and hold to turn off the TV completely.

"When the TV turns off and on again, display the last used mode.

(Bixby)

Runs Bixby. Press and hold the button, say a command, and then release the button to run

Bixby.

When you press the button, the Explore Now menu appears at the bottom of the screen.

(Number button)

Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter

numeric values.

Select numbers and then select Done to enter a numeric value. Use to change the channel, enter

a PIN, enter a ZIP code, etc.

(Color button)

When pressed, colored buttons appear on the screen. Use these colored buttons to access

additional options that are specific to the feature in use.

"To immediately set Color & Brightness while enjoying Art mode, press the button.

"These buttons are not available in the U.S.A. and Canada.

Directional pad (up/

down/left/right) Moves the focus.

Select Selects or runs a focused item. When pressed while you are watching content, detailed program

information appears.

(Return)

Press to return to the previous menu. When pressed for 1 second or more, the running function is

terminated. When pressed while you are watching a program, the previous channel appears.

(Smart Hub)

Press to return to the Home Screen.

Press in Art mode to switch to TV mode.

(Play/pause)

When pressed, the playback controls appear. Using these controls, you can control the media

content that is playing.

VOL (Volume) Move the button up or down to adjust the volume. To mute the sound, press the button. When

pressed for 1 second or more, the Accessibility Shortcuts appears.

CH (Channel) Move the button up or down to change the channel. To see the Guide screen, press the button.

Press and hold the button up or down to quickly change the channel.

"Use the Samsung Smart Remote less than 20 feet from the TV. The usable distance may vary with the wireless

environmental conditions.

"The images, buttons, and functions of the Samsung Smart Remote may differ with the model.

"The Samsung Smart Remote may not be supported depending on the model or geographical area.

"To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you

must configure universal remote control for the device. For more information, refer to "Controlling External Devices with

the Samsung Smart Remote - Using the Universal Remote."

"To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+),

connect the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMI-

CEC)."

- 44 -

Connecting to the Samsung Smart Remote

Pair the TV with the Samsung Smart Remote.

When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung

Smart Remote does not pair to the TV automatically, point it at the remote control sensor of the TV, and then press

and hold the and buttons simultaneously for 3 seconds or more.

"The images, buttons, and functions of the Samsung Smart Remote may differ with the model.

"The Samsung Smart Remote may not be supported depending on the model or geographical area.

- 45 -

Controlling External Devices with the Samsung Smart Remote -

Using the Universal Remote

Control the TV and connected external devices with the Samsung Smart Remote.

Source Universal Remote

You can control external devices connected to the TV using the Samsung Smart Remote. To control external devices,

"This function may not be supported depending on the model or geographical area.

"You can also use the Anynet+ (HDMI-CEC) function to operate external Samsung devices with your TV's remote control

without any additional setup. For more information, refer to "Using Anynet+ (HDMI-CEC)."

"Specific external devices connected to the TV may not support the universal remote feature.

"Do not place any obstacles in front of an external device. It may cause signals from the remote control to be transmitted

improperly.

"The TV memorizes both the external device and its connection port (HDMI 1, HDMI 2, etc.).

"For models that came with the One Connect, if you have difficulty controlling external devices with the Universal Remote,

try adjusting the positions of the One Connect and the external devices.

- 46 -

Using Anynet+ (HDMI-CEC)

Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.

You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and

that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote

control.

Connecting an external device through Anynet+ and using their menus

Settings General External Device Manager Anynet+ (HDMI-CEC) Try Now

Set Anynet+ (HDMI-CEC) to On.

Connect an HDMI-CEC-compliant device to the TV.

Turn on the connected external device. The device is automatically connected to the TV. After the connection

process is finished, you can access the menu of the connected device using your TV remote and control the

device.

"The connecting process can take up to 2 minutes to complete.

Read before connecting an Anynet+ (HDMI-CEC) device

"Anynet+ (HDMI-CEC)-enabled devices must be connected to the TV with an HDMI cable. Note that some HDMI cables may

not support Anynet+ (HDMI-CEC).

"You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players, and home theaters that

do not support HDMI-CEC. For more information, refer to "Controlling External Devices with the Samsung Smart Remote -

Using the Universal Remote."

"Anynet+ cannot be used to control external devices that do not support HDMI-CEC.

"The TV remote control may not work under certain circumstances. If this occurs, set up the device as an Anynet+ (HDMI-

CEC)-enabled device again.

"Anynet+ (HDMI-CEC) works only with external devices that support HDMI-CEC and only when those devices are either in

standby mode or turned on.

"Anynet+ (HDMI-CEC) can control up to 12 compliant external devices (up to 3 of the same type) except for home theaters.

Anynet+ (HDMI-CEC) can control only one home theater system.

"To listen to 5.1 channel audio from an external device, connect the device to the TV via an HDMI cable and connect a 5.1

home theater system directly to the external device's digital audio output connector.

"If an external device has been set up for both Anynet+ and a universal remote control, the device can be controlled only

with the universal remote control.

- 47 -

Controlling the TV with a Keyboard or Mouse

Connecting a keyboard or mouse to make it easier to control the TV.

Settings General External Device Manager Input Device Manager Try Now

You can connect a keyboard or mouse to make it easier to control the TV.

Connecting a USB keyboard or mouse

Plug the keyboard or mouse cable into the USB port.

"If you connect a mouse, it is available only in the Internet app.

Connecting a Bluetooth keyboard or mouse

Settings General External Device Manager Input Device Manager Bluetooth

Device List

"This function may not be supported depending on the model or geographical area.

"If your device was not detected, position the keyboard close to the TV, and then select Refresh. The TV scans for available

devices again.

"If you connect a mouse, it is available only in the Internet app.

Using the keyboard and mouse

Button Description

Directional keys Moves the focus

Windows key Displays the TV settings

Enter key Selects or runs a focused item

ESC key Returns to the previous screen

F1 / F2 / F3 / F4 key Color buttons ― / / /

F5 key Displays the Home Screen

F6 key Displays the Source screen

F7 key Displays the Channel List

F8 key Mutes the sound

F9 / F10 key Adjusts the volume

F11 / F12 key Changes the channel

- 48 -

Button Description

Page Up / Page Down Scrolls a web page displayed by the Internet app.

Left-click Available only in the Internet app. You can click a menu or link to start a function as you do

on a PC.

Right-click

Available only in the Internet app. You can use the following functions:

"The options displayed in the menu may differ depending on the selected item.

●Open

●Open Link in New Tab

●Enable Scroll Mode

"The key operations may differ on some apps.

Setting up the input devices

Setting up the keyboard

Settings General External Device Manager Input Device Manager Keyboard

Settings

You can set up the keyboard with the following functions:

●Keyboard Language

●Keyboard Type

Setting up the mouse

Settings General External Device Manager Input Device Manager Mouse

Settings

You can set up the mouse with the following functions:

●Primary Button

●Pointer Speed

- 49 -

Entering Text using the On-Screen Virtual Keyboard

Use the virtual keyboard to enter text on your TV.

Recommended text

Options Predict Next Character

"The image on your TV may differ from the image above depending on the model and geographical area.

1 Recommended text

When you type a word you want to use as a search term, this function displays related suggestions from which you

can choose one.

2 Options

Select on the virtual keyboard screen. The following options are available:

"The options available may differ depending on the function running currently.

●Recommended text

●Reset Recommended Text Memory

●Predict Next Character (when using direction buttons)

●Language

3 Predict Next Character

Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed. You

can use the directional buttons on the remote control to select one.

- 50 -

Entering Text using the remote control's microphone and the on-screen

virtual keyboard

When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak

into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the

screen as text.

"This function may not be supported depending on the model or geographical area.

- 51 -

Smart Features

You can enjoy various apps with Smart Hub.

Smart Hub

View descriptions of Smart Hub's basic functions.

From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or

listen to music stored on external storage devices, and perform more functions.

"Some Smart Hub services are paid services.

"To use Smart Hub, the TV must be connected to the Internet.

"Some Smart Hub features may not be supported depending on the service provider, language, or geographical area.

"Smart Hub service outages can be caused by disruptions in your Internet service.

"To use Smart Hub, you must agree to the Smart Hub service agreement, and collection and use of personal information.

Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms &

Policy document by navigating to Settings Support Terms & Policy. Try Now

"If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select

Reset Smart Hub ( Settings Support Self Diagnosis Reset Smart Hub).

- 52 -

Displaying the Home Screen

Press the button.

Sources

TV HDMI 1 HDMI 2 USB 1 USB 2 Connection

Guide

Universal

Remote

Source

"The image on your TV may differ from the image above depending on the model and geographical area.

On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved

or deleted from the screen.

1 Notification

You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is

time to view a scheduled program or when an event occurs on a registered device.

If you move the focus to Notification, and then press the Select button, a notification window appears on the right

and the following functions are available:

● Delete All

You can delete all your notifications.

● Settings

–You can select services you want to be notified about.

–When you select Allow sound, notifications are displayed with a notification sound.

- 53 -

2 Settings

When the focus is moved to the icon, a list of quick settings icons appears above the top of the menu. You can

quickly set frequently used functions by clicking the icons.

●Picture Mode

You can select the picture mode that provides the best viewing experience. To change the picture mode, press

the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup.

●Sound Mode

You can select a sound mode to optimize your listening experience. To change the sound mode, press the

Select button. To make fine adjustments, press the up directional button, and then select Equalizer Setup.

●Sound Output

You can select which speakers the TV uses for audio output. To change the audio output, press the Select

button. To connect to a Bluetooth speaker, press the up directional button, and then select Speaker List.

"Connecting Bluetooth speaker may not be supported depending on the model or geographical area.

●Game Mode

You can enable game mode to optimize the TV's settings for playing video games with a gaming console, such

as a PlayStation™ or Xbox™. To turn Game Mode on or off, press the Select button. To set the detailed options,

press the up directional button, and then select Go to Game Mode Settings.

●Caption

You can watch TV broadcasts with captions. To activate/deactivate the Caption function, press the Select

button. To run Accessibility Shortcuts, press the up directional button, and then select Accessibility Shortcuts.

●Sleep Timer

You can have the TV automatically turn off at a specific time. To change the sleep time, press the Select

button. To set the specific time at which the TV turns off automatically, press the up directional button, and

then select Set Up Off Timer.

●Network

You can view the current network and Internet status. Press the up directional button, and then select

Network Status or Network Settings.

"Pressing Settings displays all setting menus available.

"This function may not be supported depending on the model or geographical area.

- 54 -

3 Source

You can select an external device connected to the TV.

"For more information, refer to "Switching between external devices connected to the TV."

4 Search

You can search for channels, programs, movie titles, and apps from Smart Hub.

"To use this feature, the TV must be connected to the Internet.

5 APPS

You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding

apps on your TV.

"To use this feature, the TV must be connected to the Internet.

"For more information, refer to "Using the APPS Service."

6 Ambient Mode

In Ambient Mode, you can view beautiful screens, various visual information, and notifications.

To enter Ambient Mode, press the button. To return to the TV mode, press the button. To shut off the TV,

press the button.

If you press the button when the TV is turned off, the TV turns on in Ambient Mode.

"If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.

"Because this function is a QLED TV-specific function, it may not be supported depending on the model.

"For more information about the Ambient Mode, refer to "Using the Ambient Mode."

7 Universal Guide

Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and

movies in one place. Universal Guide can recommend content tailored to your preferences and notify you of new

drama series.

"For more information about the Universal Guide, refer to "Using the Universal Guide App."

"Images may look blurry depending on the service provider's circumstances.

"This function may not be supported depending on the model or geographical area.

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Art

When you are not watching TV or when the TV is turned off, you can use the Art Mode function to edit image content

such as artworks or photos or to display the content.

"This function is supported only in THE FRAME model.

"For more information, refer to the provided user manual.

Move

Remove

"The image on your TV may differ from the image above depending on the model and geographical area.

8 Moving an item on the Home Screen

Move the focus to the app you want to move, press the down directional button on the remote control, and then

select Move. Move the app to the desired position by pressing the left or right directional button, and then press the

Select button. The selected app is moved on the Home screen.

9 Removing an item on the Home Screen

Move the focus to the app you want to delete, press the down directional button on the remote control, and then

select Remove. The selected app is deleted.

"You can add the apps you want to use often to the Home Screen using APPS. To add your favorite apps to the Home Screen,

refer to "Managing purchased or installed apps."

Launching Smart Hub automatically

Settings General Smart Features Autorun Smart Hub Try Now

When you set Autorun Smart Hub to On, the TV displays the Home Screen automatically when you turn the TV on.

You can also turn this function on or off: press the Select button at the current menu.

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Launching the last used app automatically

Settings General Smart Features Autorun Last App Try Now

If Autorun Last App is set to On, the last used app is automatically run when you turn on the TV. You can also turn

this function on or off: press the Select button at the current menu.

"This function may not be supported depending on the app.

Testing Smart Hub connections

Settings Support Self Diagnosis Start Smart Hub Connection Test Try Now

Resetting Smart Hub

Settings Support Self Diagnosis Reset Smart Hub Try Now

"You can reset the Smart Hub settings. To reset Smart Hub, enter the PIN. The default PIN is "0000." You can set the PIN in

Settings General System Manager Change PIN.

Using a Samsung account

Create and manage your own Samsung account.

Settings General System Manager Samsung Account Try Now

Creating and managing your Samsung account

"You can view the entire text of the Terms & Policy in Settings General System Manager Samsung

Account My Account Terms & Conditions, Privacy Policy after logging in to your Samsung account.

"You can also create a Samsung account at http://account.samsung.com. Once you have an account, you can use the same

ID on both the TV and the Samsung website.

"Add Account appears or not, depending on whether you are logged in to your Samsung account.

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Creating a new account

Settings General System Manager Samsung Account (Add Account) Create

Account

To create a new Samsung account, follow the instructions on the screen.

"For more information about the terms, select View Details.

"To protect personal information, select Profile image selection and password entry (High security) in the field below the

password entry bar.

"If you want the TV to log you into your account automatically whenever you turn on the TV, click Sign me in automatically.

Creating a Samsung account using a PayPal account

Settings General System Manager Samsung Account (Add Account) Create

with PayPal

"This function may not be supported depending on the model or geographical area.

Signing in to a Samsung account

Settings General System Manager Samsung Account Sign In

Changing and adding information to a Samsung account

Settings General System Manager Samsung Account My Account Edit

profile

"To change the account information, you must be logged in to your Samsung account.

Managing payment information saved on the TV

Settings General System Manager Samsung Account My Account Payment

Info

"To manage the payment information, you must be logged in to your Samsung account.

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Configure the sync Internet settings

Settings General System Manager Samsung Account My Account Sync

Internet

Once you sign in to your Samsung account and configure the sync Internet settings, you can share the favorites that

you registered on other devices.

"To configure the sync Internet settings, you must be logged in to your Samsung account.

Deleting a Samsung account from the TV

Settings General System Manager Samsung Account My Account Remove

Account

"To remove account information, you must be logged in to your Samsung account.

"Although you have deleted your Samsung account, you are not unsubscribed. To unsubscribe from your Samsung Account,

visit the Samsung Accounts website (http://account.samsung.com).

Signing out of your Samsung account

To sign out of your Samsung account, move the focus to your account at Settings General System

Manager Samsung Account, and then press the Select button. Or move to My Account ( Settings

General System Manager Samsung Account My Account), and then select Sign Out.

Viewing the user agreement and privacy policy

Settings General System Manager Samsung Account My Account Terms &

Conditions, Privacy Policy

"To view the user agreement and privacy policy, you must be logged in to your Samsung account.

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Using the Ambient Mode

Learn about the functions available in Ambient Mode, which is a QLED TV-specific function.

Ambient Mode

In Ambient Mode, you can view beautiful screens, various visual information, and notifications.

To enter Ambient Mode, press the button. To return to the TV mode, press the button. To shut off the TV,

press the button.

If you press the button when the TV is turned off, the TV turns on in Ambient Mode.

"If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.

"Because this function is a QLED TV-specific function, it may not be supported depending on the model.

"To activate the and menus, first select a content item in Ambient Mode.

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Screen states related to Ambient Mode

●Ambient Mode

In Ambient Mode, you can set up and enjoy visual information and design. In this state, less power is

consumed and brightness is automatically adjusted by the illuminance sensor.

●Getting dark state

In Ambient Mode, the TV screen changes automatically according to the surroundings. When the surroundings

get dark, the TV screen becomes darker. When the surroundings get bright before the TV screen turns

completely black or when the remote control or the Bixby function is operated, the TV screen returns to

Ambient Mode.

"You can change the auto brightness setting for Ambient Mode by using in the Ambient Mode browser screen.

"In this state, the TV can activate voice guides and process voice commands.

●Black screen state

In Ambient Mode, if the surroundings get to a specific level of darkness, the TV turns soft-off. To turn the

screen back on in Ambient Mode, press the button on the remote control.

"You can change the auto brightness setting for Ambient Mode by using in the Ambient Mode browser screen.

"In this state, the TV cannot activate voice guides and process voice commands.

●TV off state

To enter Ambient Mode when the TV is turned off, press the button on the remote control. To enter TV

mode when the TV is turned off, press the button. In TV mode, you can watch broadcasts or enjoy the

content on the external connected devices.

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Changing the content and settings for Ambient Mode

Décor Info Photo

"The image on your TV may differ from the image above depending on the model and geographical area.

When you press the or button in Ambient Mode, the Ambient Mode browser screen appears. In the Ambient

Mode browser screen, you can select content and change the Ambient Mode settings.

Setting up the content for Ambient Mode

The Ambient Mode browser screen displays content at the top and categories at the bottom. Use the left or right

directional buttons in the content list at the top to move the focus to content you want, and then press the Select

button. The selected content is played in Ambient Mode.

In the future, more content that you can set up in the Ambient Mode browser will be provided.

You can select the following categories and content:

●Décor: Allows you to select beautiful screens.

●Info: Provides information such as weather, news headlines, and more.

"This function may not be supported depending on the geographical area.

●Photo: Allows you to set a picture stored in your mobile device as the wallpaper of the Ambient Mode screen.

You can configure special layouts using your photos.

"To save photos from your mobile device to the TV and import them in Ambient Mode, use the SmartThings app on

your mobile device.

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Setting up the Ambient Mode details

In the Ambient Mode browser screen, move the focus to , and then press the Select button. You can change the

following settings:

●Brightness: Adjusts the screen brightness for Ambient Mode.

●Color Tone: Adjusts the colors of the screen for Ambient Mode.

●Auto Brightness: Changes the auto brightness setting for Ambient Mode.

"When this function is set to Off, the brightness level of the TV screen is not automatically adjusted according to the

ambient light level.

"This function may not be supported depending on the model.

●Ambient Off Timer: Sets the time that the Ambient Mode screen turns off automatically.

"If there is no remote control input for the set time, the screen goes off. To turn the screen back on in Ambient Mode,

press the button on the remote control.

Changing the background color of Ambient Mode

To change the background color of Ambient Mode, move the focus to in the Ambient Mode browser screen, and

then press the Select button. You can change the background color or pattern. Move the focus to a color or pattern

you want, and then press the Select button.

"Take a picture of a wall using the SmartThings app on your mobile device to set it as the background of Ambient Mode.

This function may have a delay in image transmission and optimization depending on the network conditions.

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Using the APPS Service

Download and run various apps from Smart Hub.

APPS

You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding

apps on your TV.

"To use this feature, the TV must be connected to the Internet.

"When Smart Hub is launched for the first time, the default apps are automatically installed. The default apps may differ

depending on the geographical area.

APPS

Editor's Choice

Most Popular

"The image on your TV may differ from the image above depending on the model and geographical area.

1 Sign In

Go to the Samsung Account screen to create a new account or sign in to your account.

2 App Search

You can search for available apps.

3 Settings

You can manage the installed apps.

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Installing and running an app

Installing an app

Move to the app you want to install, and then press the Select button. The detailed information screen appears.

Select Install. When the installation is complete, the Open menu appears.

Select Open to run the app immediately.

"You can view installed apps on the Settings screen.

"If the TV's internal memory is insufficient, you can install some specific apps on a USB device.

"You can run an app installed on a USB device only when the USB device is connected to the TV. If the USB device is

disconnected while an app is running, the app is terminated.

"You cannot run an app installed on a USB device on a PC or another TV.

Launching an app

You can run the app desired from Downloaded App.

The icons below appear within the selected app's icon and indicate the following:

● : The app is installed on a USB device.

● : The app has a password.

● : The app needs to be updated.

● : The app supports the mirroring function.

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Managing purchased or installed apps

Select Settings on APPS. You can manage installed apps.

Settings

Auto Update : ON

Delete

Add to Home

Lock/Unlock

Move

Reinstall

View Details

"The image on your TV may differ from the image above depending on the model and geographical area.

1 Removing an app

Select an app to delete.

Select Delete.

The selected app is deleted.

"Ensure that the related app data is also removed when you remove an app.

"Standard apps cannot be uninstalled.

2 Adding apps to the Home Screen

Select an app to add.

Select Add to Home.

After the Home screen appears, move the selected app to the desired location.

Press the Select button.

The selected app is added to the Home Screen.

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3 Locking and unlocking apps

Select an app to lock or unlock.

Select Lock/Unlock.

The selected app is locked or unlocked.

"To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in Settings General

System Manager Change PIN.

4 Moving apps

Select an app to move.

Select Move.

Move the app to the desired location.

Press the Select button.

The selected app is moved.

"This function may not be supported depending on the model or geographical area.

5 Reinstalling an app

Select the app to install again.

Select Reinstall.

Reinstallation starts.

6 Checking the app information details

Select the app to check.

Select View Details.

The app information screen appears.

7 Automatically updating apps

Installed apps can be automatically updated. If you do not want apps automatically updated, set Auto Update to OFF.

"Automatic update is enabled only when the TV is connected to the Internet.

Rating apps

You can rate an app on the detailed information screen.

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Using the Gallery App

View photos and videos synchronized with the Samsung Cloud.

Gallery

Gallery View: Daily

"The image on your TV may differ from the image above depending on the model and geographical area.

You can enjoy various content synchronized with a mobile device that supports the Samsung cloud. The available

content types are photos, videos, stories, and other content shared through your groups.

If you have shared content from your groups, you can access them in notifications.

"To use the Gallery app, you must be signed in to your Samsung account.

1 Open category

Move to at the top left of the screen using the directional buttons on the remote control to view by category the

content synchronized with the Samsung Cloud.

2 View: Daily / View: Monthly

Sort the content by day or month.

3 Sign In

Go to the Samsung Account screen to create a new account or sign in to your account.

4 Gallery Settings

Restrict access to the Gallery app to protect your privacy, or view the user agreement and privacy policy.

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Using the Universal Guide App

Search for and enjoy content such as TV shows, dramas, movies, and sports broadcasts.

Universal Guide

For You TV Shows Movies Sports

On Now

"The image on your TV may differ from the image above depending on the model and geographical area.

Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and

movies in one place. Universal Guide can recommend content tailored to your preferences and notify you of new

drama series.

You can use this feature on your mobile with Samsung SmartThings app.

"To enjoy the content from these apps on your TV, they must be installed on the TV.

"When you watch some paid content, you may need to make a payment using their associated app.

"Some content may be restricted depending on your network conditions and your subscriptions to paid channels.

"Parental control is necessary when children use this service.

"Images may look blurry depending on the service provider's circumstances.

"This function may not be supported depending on the model or geographical area.

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Using the SmartThings App

Monitor and configure the smart devices you have connected to the SmartThings service.

SmartThings

All Devices

Scenes

Devices

"The image on your TV may differ from the image above depending on the model and geographical area.

From your TV, you can monitor and configure smart devices you connected to the SmartThings service via the

SmartThings app installed on them. You can receive notifications about the statuses of your smart devices.

"To use this function, you must be logged in to your Samsung account.

"This function may not be supported depending on the model or geographical area.

1 Location selection list

Press the Select button to identify all connected devices or the devices specific to a location.

2 Sign In

Go to the Samsung Account screen to create a new account or sign in to your account.

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3 Settings

Turn notifications on or off for the connected smart devices.

4 Scenes

Control multiple devices with one command after setting scenes via the SmartThings app on your mobile device.

"The Scenes function is only available on a connected smart device.

5 Device list

View a list of the connected smart devices and their statuses.

You can add a new device through the SmartThings app on your mobile device. Please refer to the user guide of the

SmartThings app on your mobile device for more details.

Using the e-Manual

Control and read the manual embedded in your TV.

Launching the e-Manual

Settings Support Open e-Manual

You can view the embedded e-Manual that contains information about your TV's key features.

"Alternatively, you can download a copy of the e-Manual from Samsung's website.

"Words in blue (e.g., Picture Mode) indicate a menu item.

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Using the buttons in the e-Manual

● (Search): Select an item from the search results to load the corresponding page.

● (Index): Select a keyword to navigate to the relevant page.

● (Recently Viewed Topics): Select a topic from the list of recently viewed topics.

● (Try Now): Allows you to access the corresponding menu item and try out the feature right away.

● (Link): Access an underlined topic referred to on an e-Manual page immediately.

"Some menu screens cannot be accessed from the e-Manual.

Using the Internet

Surf the Internet on your TV.

Internet

When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a

desired web site, you can get immediate access to it.

"You can use the Internet function more easily after connecting a keyboard and mouse.

"You can scroll web pages with the Directional Pad.

"The web pages may differ from those on a PC.

"Before using the Internet, refer to "Read Before Using the Internet Function."

- 72 -

Playing pictures/video/music

Play media content stored on your TV, USB devices, smartphones, cameras, PCs, etc.

Source Connected Device Try Now

Samsung USB

Filter By : All Sort By : Title Options

"The image on your TV may differ from the image above depending on the model and geographical area.

You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the TV.

"You cannot play media content if the content or the storage device is not supported by the TV. For more information, refer

to "Read Before Playing Photo, Video, or Music Files."

"Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files.

You can use the following functions on the media content list screen of a storage device.

1 Filter By

Filters the media content by type of media.

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2 Sort By

Sorts the content list by title or date.

"This function may not be supported depending on the type of external device.

3 Options

Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is

reloaded.

"You can delete only the recorded content. To delete content, change the Filter By option to Recorded.

Playing media content

Playing multimedia content on a PC or mobile device

Select a device with media content in Source. The media content list in the device appears.

Select a media content item from the list.

The content is played.

"For more information about buttons, refer to "Buttons and functions available while playing multimedia content."

"The content may not be played depending on the encoding method or file format. Furthermore, several functions may be

restricted.

"Content on devices connected to the TV via your network may not play smoothly due to network communication problems.

If this occurs, use a USB device.

"For more information about connecting to mobile devices, refer to "Connecting Your Mobile Device."

- 74 -

Playing multimedia content on a USB device

Connect a USB device to the USB port. When a pop up message appears on the screen, select Browse to easily

move to the list of multimedia content stored on the device.

Select a content item to play from the list.

The content is played.

Listening to your mobile device sound through the TV speaker using Sound Mirroring

Search for and connect to your TV from the Bluetooth ( ) device list on your mobile device.

Play media content you want on your mobile device.

Enjoy your mobile device sound through the TV speaker.

"This function may not be supported depending on the TV model.

"If the TV and the sound bar are connected wirelessly, the operation may be restricted.

- 75 -

Using Bixby

Speak into the microphone on your Samsung Smart Remote to control your TV.

"This function may not be supported depending on the model or geographical area.

"The supported language may differ depending on the geographical area.

Running Bixby

Press and hold the button on your Samsung Smart Remote, say a command, and then release the button.

The TV recognizes the voice command.

To view the Bixby guide, press the button once:

●When you press the button for the first time, the Using Bixby button appears at the bottom of the screen.

Press the Select button. The Using Bixby popup window appears and a tutorial on using Bixby is shown.

●When you press the button after the first time, the Explore Now button appears at the bottom of the

screen. Press the Select button to go to the My Bixby screen.

- 76 -

Learning about My Bixby

My Bixby

"The image on your TV may differ from the image above depending on the model and geographical area.

1 Samsung Account

Go to the Samsung Account screen to create a new account or sign out of your account.

"If you are signed out of your Samsung account, select Sign In or to log in.

2 Settings

You can change the voice responses and the voice style of Bixby.

You can also select a music service provider in the Default music service provider tab.

"The Default music service provider tab may not be supported depending on the model or geographical area.

3 User information and the experience points (XP) guide

You can see user information and the experience points (XP) that you can get from using Bixby.

"You must be signed in to your Samsung account to view the user information and the experience points (XP).

"This function may not be supported depending on the model or geographical area.

4 Bixby guide

You can learn the voice commands to use the Bixby in various situations. Use the directional buttons to move to the

desired command, and then press the Select button. You can operate the TV with various voice commands.

"To view a tutorial on Bixby, use the directional buttons to move to the bottom, and then select the View Tutorial item.

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