Table of Contents
- English
- Quick Guides
- Connections
- Remote Control and Peripherals
- About the Samsung Smart Remote (QLED TV and The Serif)
- About the Samsung Smart Remote (UHD TV)
- About the Samsung Smart Remote (The Frame)
- Connecting the Samsung Smart Remote to the TV
- Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
- Using Anynet+ (HDMI-CEC)
- Controlling the TV with a Keyboard, Mouse, or Gamepad
- Entering Text using the On-Screen Virtual Keyboard
- Smart Features
- TV Viewing
- Picture and Sound
- System and Support
- Using the Time Functions and the Timers
- Using the Auto Protection Time and Energy Saving Functions
- Updating the TV’s Software
- Protecting the TV from Hacking and Malicious Code
- Audio and Video Functions for the Visually or Hearing Impaired
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Changing the volume, speed, and pitch of the Voice Guide
- White text on black background (high contrast)
- Setting the screen to a black and white tone
- Inverting the screen colour
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the TV menu
- Listening to the TV through Bluetooth devices (for the hearing impaired)
- Enlarging the sign language screen for the hearing impaired
- Configuring the repeat settings for remote control buttons
- Using Other Functions
- Teletext Feature
- Troubleshooting
- Precautions and Notes
- Before Using the Recording and Timeshift Functions
- Supported broadcasting audio options
- Read Before Using APPS
- Read Before Using the Internet
- Read Before Playing Photo, Video, or Music Files
- Limitations on use of photo, video, and music files Try Now
- Supported subtitles
- Supported image formats and resolutions
- Supported music formats and codecs
- Supported video codecs (RU8 series or higher, QLED TV, The Serif, The Frame)
- Supported video codecs (RU7 series or lower)
- Supported video codecs (Q900RB model)
- Read After Installing the TV
- Supported Resolutions for UHD Input Signals
- Resolutions for Input Signals supported by Q900RB model
- Supported Resolutions for FreeSync
- Read Before Connecting a Computer (Supported Resolutions)
- Supported Resolutions for Video Signals
- Read Before Using Bluetooth Devices
- Licences
- Accessibility Guidance
Samsung QN65Q65BAFXZX User Manual
Displayed below is the user manual for QN65Q65BAFXZX by Samsung which is a product in the TVs category. This manual has pages.
Related Manuals
E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register
your product at
www.samsung.com
M o d e l __________________ S e r i a l N o . __________________
To directly go to the page that provides instructions
on how to use the manual for visually impaired
users, select the Menu Learning Screen link below.
“Menu Learning Screen” Link
English
Connecting to a Network via a Mobile Dongle (For India Only)
Connection Cables for External Devices
Switching between external devices connected to the TV
28 Editing the name and icon of an external device
29 Using additional functions
Connection Notes
30 Connection notes for HDMI
31 Connection notes for audio devices
32 Connection notes for computers
32 Connection notes for mobile devices
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV and The Serif)
About the Samsung Smart Remote (UHD TV)
About the Samsung Smart Remote (The Frame)
Connecting the Samsung Smart Remote to the TV
Controlling External Devices with a Samsung Remote Control -
Using the Universal Remote
Using Anynet+ (HDMI-CEC)
44 Connecting an external device through Anynet+ and using
their menus
44 Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the TV with a Keyboard, Mouse, or Gamepad
45 Connecting a USB keyboard, mouse, or gamepad
45 Connecting a Bluetooth keyboard, mouse, or gamepad
46 Using the keyboard and mouse
47 Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
48 Entering Text using the remote control's microphone and the
on-screen Virtual keyboard
Quick Guides
Connecting the Samsung Smart Remote to the TV
Using Smart Hub
Using the Ambient Mode
10 Entering Ambient Mode
10 Ambient Mode browser screen
13 Applying effects to the content
13 View detailed information about the content
13 Entering the TV viewing screen from Ambient Mode
Using Bixby
14 Starting Bixby with voice
14 Starting Bixby using buttons on the Samsung Smart Remote
15 Learning about the Explore Bixby Screen
16 Read Before Using Bixby
17 Provisions for using Bixby
Updating the TV’s Software
18 Updating through the Internet
18 Updating through a USB device
18 Updating the TV automatically
Getting Support
19 Getting support through Remote Management
19 Finding the contact information for service
19 Requesting service
Connections
Connection Guide
Connecting an Antenna (Aerial)
Connecting to the Internet
22 Establishing a wired Internet connection
23 Establishing a wireless Internet connection
24 Checking the Internet connection status
24 Resetting Your Network
24 Turning on the TV with a mobile device
24 Connecting an IP control device to the TV
24 Changing the name of the TV on a network
Contents
2
Playing pictures/video/music
74 Playing multimedia content on a PC or mobile device
75 Playing multimedia content on a USB device
75 Listening to your mobile device sound through the TV speaker
using Sound Mirroring
76 Tune Station (MusicTV) functions
76 How to use Tune Station
77 Buttons and functions available while playing multimedia
content
Using Bixby
80 Starting Bixby with voice
80 Starting Bixby using buttons on the Samsung Smart Remote
81 Learning about the Explore Bixby Screen
82 Read Before Using Bixby
83 Provisions for using Bixby
TV Viewing
Recording Programmes
84 Using the instant and schedule recording options while
watching a programme
85 Scheduling a video recording after entering the date and time
85 Managing the schedule recording list
86 Viewing recorded programmes
86 Setting up a schedule recording start
Setting Up a Schedule Viewing
87 Using the schedule viewing options while watching a
programme
87 Using schedule viewing to view programmes at a specified
time on a specified date
87 Setting the Schedule Viewing Time
Using Timeshift
Buttons and functions available while recording a programme
or Timeshift
Using the Channel List
Editing channels
Smart Features
Using Smart Hub
50 Displaying the Home Screen
55 Launching Smart Hub automatically
55 Launching the last used app automatically
55 Testing Smart Hub connections
55 Resetting Smart Hub
Using a Samsung account
56 Signing in to a Samsung account
56 Creating a new account
57 Managing your Samsung account
Using the Ambient Mode
58 Entering Ambient Mode
58 Ambient Mode browser screen
61 Applying effects to the content
61 View detailed information about the content
61 Entering the TV viewing screen from Ambient Mode
Using the Remote Access
Using the APPS Service
64 Installing an app
64 Launching an app
65 Managing installed apps
Using the Gallery App
Using the Universal Guide App
Using the SmartThings App
Using the e-Manual
71 Launching the e-Manual
71 Using the buttons in the e-Manual
Using the Internet
3
System and Support
Using the Time Functions and the Timers
106 Using the sleep timer
106 Turning off the TV using the off timer
Using the Auto Protection Time and Energy Saving Functions
107 Setting the Auto Protection Time
107 Reducing the energy consumption of the TV
Updating the TV’s Software
108 Updating through the Internet
108 Updating through a USB device
108 Updating the TV automatically
Protecting the TV from Hacking and Malicious Code
109 Scanning the TV and connected storage for malicious code
Audio and Video Functions for the Visually or Hearing Impaired
110 Running the accessibility functions
110 Running Accessibility Shortcuts
110 Enabling voice guides for the visually impaired
111 Changing the volume, speed, and pitch of the Voice Guide
111 White text on black background (high contrast)
111 Setting the screen to a black and white tone
111 Inverting the screen colour
112 Enlarging the font (for the visually impaired)
112 Learning about the remote control (for the visually impaired)
112 Learning about the TV menu
112 Listening to the TV through Bluetooth devices (for the hearing
impaired)
113 Enlarging the sign language screen for the hearing impaired
113 Configuring the repeat settings for remote control buttons
Using a Personal Favourites List
93 Viewing and selecting channels on Favourites list only
93 Create a favourites list
TV-Viewing Support Functions
94 Changing the broadcast signal
94 Scanning for available channels
94 Restricting Viewing to Specific Channels
94 Selecting the broadcasting audio option
95 Configuring advanced broadcasting settings
95 Tuning broadcast signals manually
95 Fine-tuning analogue broadcasts
Picture and Sound
Using the Intelligent Mode
Adjusting the Picture Quality
97 Choosing a picture mode
98 Configuring advanced picture settings
Setting the Viewing Environment for External Devices
99 Playing games on an optimised screen
100 Setting the Game Mode details
101 Using Input Signal Plus
101 Using HDMI black level
Picture Support Functions
102 Changing the picture size
Configuring a Sound Mode and Expert Settings
103 Choosing a sound mode
103 Configuring advanced sound settings
Using the Sound Support Functions
104 Selecting speakers
104 Listening to the TV through Bluetooth devices
105 Listening to the TV through a Samsung audio device that
supports the Wi-Fi function
4
Precautions and Notes
Before Using the Recording and Timeshift Functions
134 Before using the recording and schedule recording functions
136 Before using the timeshift function
Supported broadcasting audio options
Read Before Using APPS
Read Before Using the Internet
139 Read before setting up a wireless Internet connection
Read Before Playing Photo, Video, or Music Files
140 Limitations on use of photo, video, and music files
141 Supported subtitles
142 Supported image formats and resolutions
142 Supported music formats and codecs
143 Supported video codecs (RU8 series or higher, QLED TV, The
Serif, The Frame)
144 Supported video codecs (RU7 series or lower)
146 Supported video codecs (Q900RB model)
Read After Installing the TV
148 Picture sizes and input signals
149 Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
149 If Input Signal Plus is set to Off
150 If Input Signal Plus is set to On
Resolutions for Input Signals supported by Q900RB model
151 If Input Signal Plus is set to On
Supported Resolutions for FreeSync
Using Other Functions
113 Changing the menu language
113 Setting up a password
114 Selecting Usage or Retail Mode
114 Managing External Devices
114 Using AirPlay
114 Restoring the TV to the factory settings
Teletext Feature
115 On the Samsung Smart Remote
117 On the standard remote control
118 Typical Teletext page
Troubleshooting
Picture Issues
119 Testing the picture
Sound and Noise Issues
122 Testing the sound
Channel and Broadcast Issues
External Device Connectivity Issues
Network Issues
Anynet+ (HDMI-CEC) Issues
Remote Control Issues
Recording Issues
Apps
Media Files
Voice Recognition Issues
Other issues
Diagnosing TV operational issues
Getting Support
133 Getting support through Remote Management
133 Finding the contact information for service
133 Requesting service
5
Using the TV with Voice Guide on
166 Changing channel
166 Using on-screen number entry via the Samsung Smart
Remote
167 Changing volume
167 Using programme information
Using Schedule Viewing
168 Setting up a schedule viewing
168 Cancelling a scheduled viewing
Using the Channel List
Recording
171 Recording the programme you are watching
171 Scheduling recording from the programme info window
171 Changing the recording time
172 Viewing recorded programmes
172 Deleting a recorded programme
Using Smart Hub
173 Smart Hub
174 Using the Smart Hub home screen
Launching the e-Manual
Using Bixby
177 Running Bixby
Read Before Connecting a Computer (Supported Resolutions)
153 IBM
153 MAC
154 VESA DMT
155 VESA CVT
155 CTA-861
Supported Resolutions for Video Signals
156 CTA-861
157 VESA CVT
Read Before Using Bluetooth Devices
158 Restrictions on using Bluetooth
Licences
Accessibility Guidance
Menu Learning Screen
Using the Remote control
160 Orientation of the Samsung Smart Remote
160 Description of the Samsung Smart Remote
Using the accessibility menu
162 Running the Accessibility Shortcuts menu
163 Running the Accessibility menu functions using the General
menu
163 Running the Accessibility menu functions using Bixby
164 Learning about the Accessibility menu functions
6
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Quick Guides
You can learn quickly how to run and use the frequently used functions, such as Bixby, Ambient Mode, and Smart
Hub.
Connecting the Samsung Smart Remote to the TV
Connect the Samsung Smart Remote to your TV to operate the TV.
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung
Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the
and buttons simultaneously for 3 seconds or more.
"The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
"For more information about the Samsung Smart Remote that comes with the QLED TV and The Serif, refer to "About the
Samsung Smart Remote (QLED TV and The Serif)".
"For more information about the Samsung Smart Remote that comes with the UHD TV, refer to "About the Samsung Smart
Remote (UHD TV)".
"For more information about the Samsung Smart Remote that comes with The Frame, refer to "About the Samsung Smart
Remote (The Frame)".
"The Samsung Smart Remote may not be supported depending on the model or geographical area.
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Using Smart Hub
Connect to Smart Hub for apps, games, movies, and more.
Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen.
Sources
TV HDMI 1 HDMI 2 USB Remote
Access
Connection
Guide
Universal
Remote
Source
"The image on your TV may differ from the image above depending on the model and geographical area.
When you press the button on your remote control, you can use the following functions and features.
1 Notification
You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is
time to broadcast a scheduled programme or when an event occurs on a registered device.
"For more information, refer to "Displaying the Home Screen".
2 Settings
When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can
quickly set frequently used functions by clicking the icons.
3 Source
You can select an external device connected to the TV.
"For more information, refer to "Switching between external devices connected to the TV".
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4 Search
You can search for channels, programmes, movie titles, and apps from Smart Hub.
"To use this feature, the TV must be connected to the Internet.
5 APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding
apps on your TV.
"To use this feature, the TV must be connected to the Internet.
"For more information, refer to "Using the APPS Service".
6 Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential real-
time information such as weather, time, and news on the TV screen when you are not watching TV.
To enter Ambient Mode, press the button. To return to the TV mode, press the button. To shut off the TV,
press the button.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
"If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.
"Because this function is specific to QLED TV and The Serif, it may not be supported depending on the model.
"For more information about the Ambient Mode, refer to "Using the Ambient Mode".
7 Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and
movies in one place. Universal Guide can recommend content tailored to your preferences.
"For more information about Universal Guide, refer to "Using the Universal Guide App".
"Images may look blurry depending on the service provider's circumstances.
"This function may not be supported depending on the model or geographical area.
Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content
such as artworks or photos or to display the content.
"This function is supported only in The Frame.
"For more information, refer to the provided user manual.
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Using the Ambient Mode
Learn about the functions available in Ambient Mode that are specific to the QLED TV and The Serif.
Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential real-
time information such as weather, time, and news on the TV screen when you are not watching TV.
"Because this function is specific to QLED TV and The Serif, it may not be supported depending on the model.
Entering Ambient Mode
To enter Ambient Mode from the TV viewing screen, press the button, or select Ambient Mode.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
"If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.
Ambient Mode browser screen
Featured
Décor
Special Edition My Album Info Artwork Background
Theme
About Ambient
Mode
"The image on your TV may differ from the image above depending on the model and geographical area.
When you press the or button in Ambient Mode, the Ambient Mode browser screen appears at the bottom
of the screen. In the Ambient Mode browser screen, you can select content and change the Ambient Mode settings.
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1 Function and content preview
When you select a category at the bottom of the screen, a preview of available functions and content appears here.
To view detailed information about a content item, move the focus to it, and then press the up directional button.
2 Ambient Settings
You can configure the following Ambient Mode settings:
●Auto Brightness
Changes the auto brightness setting for Ambient Mode.
"When this function is set to Off, the brightness level of the TV screen is not automatically adjusted in response to the
surrounding light level.
●Sleep After
Sets the time when the Ambient Mode screen turns off automatically.
"If there is no remote control input for the set time, the screen goes off. To turn the screen back on in Ambient Mode,
press the button on the remote control.
●Reset All Photos
Resets the photos imported from your mobile device or Samsung Cloud.
3 TV
You can enter the TV viewing screen.
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4 Selecting a content category
You can select your preferred content and background for the Ambient Mode screen.
"Available content categories may differ depending on the model or geographical area.
●Special Edition
Allows you to enjoy creative artwork and interior design content created by the world's finest artists and
designers.
●Décor
Allows you to select content with a sensible and beautiful design.
●My Album
Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient
Mode screen.
"To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
"For more information about how to configure the photo settings, select View Help. This function is available after you
select a photo in the My Album category.
●Info
Allows you to select essential real-time information such as weather, temperature, time, and news.
"This function may not be supported depending on the geographical area.
●Artwork
Allows you to select content such as world famous photos and artwork.
●Background Theme
Allows you to select a background theme provided by Samsung.
"Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme.
When you use this function, there may be a delay in image transmission and optimisation depending on network
conditions.
"You can set a background theme you created as a background of a content item. To set a background theme as the
background of a content item, press the down directional button while watching the Ambient Mode screen.
5 About Ambient Mode
You can view information about Ambient Mode.
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Applying effects to the content
When you are enjoying content in Ambient Mode, press the down directional button to change the following settings
for the content:
"Available functions may not be supported depending on the content.
●Backgrounds
Changes the background of the content.
"This function may not be supported depending on the content.
"You can use the SmartThings app on your mobile device to take a picture of a wall and create a custom background.
For more information, select the How-To icon. This function may be a delay in image transmission and optimisation
depending on network conditions.
●Shadow Effects
Applies a shadow effect that you select to the content.
"This function may not be supported depending on the content.
●Brightness
Adjusts the brightness of the content.
●Saturation
Adjusts the saturation of the content.
●Colour Tone
Adjusts the colours of the content.
●Red Tone / Green Tone / Blue Tone
Adjusts the red, green, blue contrast.
View detailed information about the content
When you are enjoying content in Ambient Mode, press the up directional button to view detailed information about
the content.
Entering the TV viewing screen from Ambient Mode
To enter the TV viewing screen from Ambient Mode, press the button, or select TV in the Ambient Mode
browser screen.
"If you press the button when the TV is turned off, the TV viewing screen appears.
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Using Bixby
Speak into the microphone on your Samsung Smart Remote to control your TV.
"Bixby is available only when the TV is connected to the Internet.
"To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not
signed in to your Samsung account.
"Bixby only supports some languages, and the supported functions may differ depending on the geographical area.
"Bixby may not be supported depending on the model or geographical area.
Starting Bixby with voice
You can immediately start a conversation with Bixby by saying "Hi, Bixby." Say "Hi, Bixby," and the Bixby icon at the
bottom of the TV screen is activated in Listen mode. Continue speaking. If Bixby does not respond to your voice, turn
on the Voice Wake-up function, and then try again. ( Explore Now Settings Voice Wake-up)
Starting Bixby using buttons on the Samsung Smart Remote
You can also have a conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the
button on your Samsung Smart Remote, say a command, and then release the button.
To view the Bixby guide, press the button once:
●When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select
button to go to the Explore Bixby screen.
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Learning about the Explore Bixby Screen
Explore Bixby
You can say something like:
“Show me previous channel”
All Services View Tutorial
"The image on your TV may differ from the image above depending on the model and geographical area.
1 My Profile
Go to the My Profile screen to create a new account or register a voice ID. Sign in to your account with your voice, that
is, your registered voice ID.
"If you are signed out of your Samsung account, select My Profile to sign in.
2 Settings
You can change the settings for using Bixby.
"These functions may not be supported depending on the model or geographical area.
"These functions can be set in Bixby Voice settings ( Settings General Bixby Voice settings).
●Language
You can change Bixby's language.
"The languages of the TV and other apps will not change.
"Bixby only supports some languages.
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●Voice response
You can change or turn off Bixby's voice.
"This function may not be supported depending on the language selected for Bixby.
●Voice Wake-up
You can configure this function to make Bixby respond to your voice.
"This function may not be supported depending on the model or geographical area.
●Sound feedback
Play a sound when Bixby starts and stops listening.
"This function may not be supported depending on the model or geographical area.
●Privacy
You can permit or prohibit Bixby from utilising your personal information when you are using Bixby services.
3 Recommended commands
Displays recommended commands you can use to control the TV with Bixby given the current context.
4 All Services
You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move
to the desired command, and then press the Select button. You can operate the TV with various voice commands.
5 View Tutorial
The popup window on using Bixby appears.
Read Before Using Bixby
●The supported voice interaction languages and features may differ depending on the geographical area.
●If the language set differs from the language of your country, some features are not available.
●Bixby is available only when the TV is connected to the Internet.
●Even if the TV is connected to the Internet, there may be no response due to a Bixby server error.
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●The existing functional specifications may be changed if Bixby is updated.
●Bixby is available only on TVs that support it and come with remote controls that have a microphone.
●Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains
numeric values or symbols, the function may not operate properly.
●Searched results may not provide complete results.
●You may be required to pay for some apps. Consequently, you may encounter a service application or contract.
●To change the current channel by saying channel names as voice commands, you must finish Set Up Your
Service Provider. If Set Up Your Service Provider is not completed, you can complete it using Reset (
Settings General Reset). Try Now
"Service provider settings in initial setup may not be supported on geographical area.
●To use the voice text input function and the search function, you must consent to provisions allowing third
parties to collect and use your voice data.
●To use the Bixby function, you must:
–Agree to Smart Hub's Terms of Use
–Agree to a guidance regarding the collection and use of personal information for the Smart Hub service.
–Consent to the collection and use of personal information for the voice interaction-based service.
Provisions for using Bixby
●The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment (TV
sound and ambient noise).
●The optimal volume for voice commands is between 75 dB and 80 dB.
- 18 -
Updating the TV’s Software
View your TV's software version and update it if necessary.
[ DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after
completing the software update. Video and audio settings will be reset to their defaults after a software
update.
Settings Support Software Update Try Now
Updating through the Internet
Settings Support Software Update Update Now Try Now
"Updating from the Internet requires an active Internet connection.
Updating through a USB device
Settings Support Software Update Update Now
After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device
to the TV to update.
"To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update
package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
Updating the TV automatically
Settings Support Software Update Auto update Try Now
If the TV is connected to the Internet, you can have the TV update its software automatically while you are watching
the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto update is set to On automatically. If you want this function
disabled, use the Select button to turn it off.
"This function may take a longer time if another network function is running concurrently.
"This function requires an Internet connection.
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Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings Support Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have a
Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web.
You can also turn Remote Management on and off.
"This function requires an Internet connection.
"You can also start this function by pressing and holding the button for 5 or more seconds.
Finding the contact information for service
Settings Support About This TV Try Now
You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's
software version, Open Source Licence and other information you may need to get service support from a Samsung
call agent or the Samsung website.
"You can also view information by scanning the QR code of your TV.
"You can also start this function by pressing and holding the button for 5 or more seconds. For the standard remote
control, press and hold the (Play) button for 5 or more seconds. Continue holding the button until the customer
information pop-up window appears.
Requesting service
Settings Support Request Support Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that you
encountered, enter the required item, move the focus to Next, and then press the Select button. Select Request Now
Send or Schedule Appointment Request Send. Your service request will be registered. The Samsung Contact
Centre will contact you to set up or confirm your service appointment.
"This function may not be supported depending on the geographical area.
"You must agree to the terms and conditions for the service request.
"This function requires an Internet connection.
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Connections
You can watch live broadcasts by connecting an antenna and antenna cable to your TV and can get access to the
Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external
devices.
Connection Guide
You can view detailed information about external devices that can be connected to the TV.
Source Connection Guide Try Now
It guides you the way to connect various external devices such as the video devices, game console, and PC through
pictures. If you select the connection method to an external device, the information details appear.
Connection Guide
Video Device HDMI
Game Console HDMI Troubleshooting
Audio Device
PC
Smartphone
External Storage
Input Device
"The image on your TV may differ from the image above depending on the model and geographical area.
- 21 -
Connecting an Antenna (Aerial)
You can connect an antenna cable to your TV.
"An antenna connection is not necessary if you connect a cable box or satellite box.
"Depending on the model or geographical area.
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Connecting to the Internet
You can get access to the Internet through your TV.
Settings General Network Open Network Settings Try Now
Configure network settings to connect to an available network.
Establishing a wired Internet connection
Settings General Network Open Network Settings Wired
If you connect a LAN cable, the TV automatically accesses the Internet.
"If the TV does not automatically connect to the network, refer to "Network Issues" in "Troubleshooting."
"Use a CAT 7 (*STP type) cable for the connection.
* Shielded Twisted Pair
"The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
"This function may not be supported depending on the model.
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Establishing a wireless Internet connection
Settings General Network Open Network Settings Wireless
Make sure that you have the wireless access point's SSID (name) and password settings before attempting to
connect. The network name (SSID) and security key are available on the wireless access point's configuration screen.
See the wireless access point's user manual for more information.
"The Wireless may not appear depending on the model or geographical area.
Wireless Connection
Select your wireless network.
Refresh Manage Saved Networks
"The image on your TV may differ from the image above depending on the model and geographical area.
"If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID).
"If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or
PBC button on your access point within 2 minutes. The TV will connect automatically.
"To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press
the Select button.
- 24 -
Checking the Internet connection status
Settings General Network Network Status Try Now
View the current network and Internet status.
Resetting Your Network
Settings General Network Reset Network Try Now
Restore the network settings to the factory default.
Turning on the TV with a mobile device
Settings General Network Expert Settings Power On with Mobile
You can turn on the TV with your mobile device when both of them are connected to the same network.
"This function is available with a mobile device connected to the TV through the SmartThings app on your mobile device or
the AirPlay function.
Connecting an IP control device to the TV
Settings General Network Expert Settings IP Remote
You can connect an IP control device to the TV remotely to manage your IP device.
"To use this function, Power On with Mobile must be turned on.
"Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only
if an authorised third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi
network is password protected.
"This function may not be supported depending on the model or geographical area.
Changing the name of the TV on a network
Settings General System Manager Device Name Try Now
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the name.
- 25 -
Connecting to a Network via a Mobile Dongle (For India Only)
Make network connection by connecting a mobile dongle to the TV.
You can make the TV to connect to a network via a mobile device by connecting a mobile dongle to the TV. Connect
the mobile dongle to the USB port that are marked as Dongle in the TV.
"This function is not available on certain models in specific geographical areas.
"When you use a large mobile dongle(Data Card), USB devices may not work properly due to interferences among the USB
ports, or the wireless network may not work properly due to interferences from the peripherals and surroundings. In this
case, use a USB extension cable to connect a large mobile dongle to a USB port.
"Channel-Bound Apps is not available when you set up mobile network.
"If you have any problems using online services, please contact your Internet service provider.
The mobile service providers and their devices that support this function are as follows:
●Airtel (Model No: E3276s LTE, E1731, E303C, E303U, E3131B, E3121B, E8221, E8231, E3276 LTE)
●Idea, Vodafone
- 26 -
Connection Cables for External Devices
You can view detailed information about the connection cables for external devices that can be connected to the TV.
Cable name Image Description
HDMI
to
HDMI
Each cable simultaneously transmits digital video and audio signals
from an external device to the HDMI port on the TV.
Cables are divided into various types according to the types of input/
output ports on external devices.
HDMI
to
MINI HDMI
HDMI
to
Micro HDMI
HDMI
to
USB Type-C
HDMI
to
DisplayPort
Mini DisplayPort
to
HDMI
- 27 -
Cable name Image Description
DVI
to
HDMI
DVI to HDMI cables can transmit only digital video signals and not
audio signals. We recommend that you use HDMI to HDMI cables.
Optical
Optical cables are used to transmit audio signals to external
speakers with low signal loss.
Optical cables do not transmit video signals.
Component
Component cables transmit analogue signals.
The video signal is separated and transmitted to the red, green, and
blue terminals to provide HD (1080i) pictures. The audio signal is
transmitted to the red and white terminals.
Composite
Composite cables transmit analogue signals.
The video signal is transmitted to the yellow terminal, and the audio
signal is transmitted to the red and white terminals.
"Available connection cables may differ depending on the model or geographical area.
- 28 -
Switching between external devices connected to the TV
You can switch between TV programmes and the content of external devices.
Source
When you select a connected external device on the Source screen, the output of the selected device is displayed on
the TV's screen.
"On the standard remote control, press the SOURCE button.
"To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control,
connect the device to an HDMI port on the TV, and then turn on the device. The output displayed on the TV is automatically
switched to the output of the device or you can configure universal remote control for the device automatically. For more
information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."
"When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media
content listed on the device.
"This function may not be supported depending on the device and geographical area.
Editing the name and icon of an external device
Source
You can change the port name for a connected external device or add it to Home Screen.
Universal Remote
Edit
Information
Sources
Add to Home
Source
"The image on your TV may differ from the image above depending on the model and geographical area.
- 29 -
1. Move the focus to a connected external device.
2. Press the Up directional button. The following functions become available.
"Available functions may differ depending on the port type.
1 Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices,
register them by following the instructions on the screen.
"This function may not be supported depending on the model or geographical area.
"For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote".
2 Edit
You can rename the input ports and change the device icons.
3 Information
You can view the detailed information about the external devices connected to the TV.
4 Add to Home
You can add the port of an external device to the Home Screen for quick switching.
Using additional functions
You can use the following features on the Source screen.
●Remote Access
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
"For more information, refer to "Using the Remote Access".
●Connection Guide
The guide to device connections.
●Universal Remote
Lets you register external devices to your Samsung remote control and control them using the Remote.
"This function may not be supported depending on the model or geographical area.
"For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote".
- 30 -
Connection Notes
When connecting an external device, note the following.
"The number of connectors and their names and locations may differ with the model.
"Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors
and their names and locations may differ with the manufacturer.
Connection notes for HDMI
●The following types of HDMI cables are recommended:
–High Speed HDMI Cable
–High Speed HDMI Cable with Ethernet
–Premium High Speed HDMI Cable
–Premium High Speed HDMI Cable with Ethernet
–Ultra High Speed HDMI Cable
●Use an HDMI cable with a thickness of 0.66 inches (17 mm) or less.
●Using a non-certified HDMI cable may result in a blank screen or a connection error.
●Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications.
●This TV does not support HDMI Ethernet Channel. Ethernet is a Local Area Network (LAN) built with coaxial
cables standardised by the IEEE.
●Use a cable shorter than 10 feet (3 m) to get the best UHD contents viewing quality.
●Many computer graphics adaptors do not have HDMI ports, but have DVI or DisplayPort ports instead. If your
PC does not support HDMI video out, connect your PC with a DVI to HDMI or HDMI to DisplayPort cable.
●When the TV is connected to an external device such as a DVD/BD player or a set-top box via HDMI, power
sync mode will be automatically activated. In the power sync mode, the TV continues to detect and connect
external devices via HDMI cable. This function can be deactivated by removing the HDMI cable of the
connected device.
"This function may not be supported depending on the model.
- 31 -
Connection notes for audio devices
●For better audio quality, it is a good idea to use an AV receiver.
●If you connect an external audio device using an optical cable, the Sound Output setting is automatically
changed to the connected device. However, to make this happen, you must turn on the external audio device
before connecting the optical cable. To manually change the Sound Output setting, do one of the following:
–Use the Quick Settings screen to change to the connected device:
Use the Select button to select Optical on the Sound Output menu. ( Settings up directional
button Sound Output).
–Use the Settings screen to change to the connected device:
Select Optical on the Sound Output menu. ( Settings Sound Sound Output).
●An unusual noise coming from a connected audio device while you are using it may indicate a problem with
the audio device itself. If this occurs, ask for assistance from the audio device's manufacturer.
●Digital audio is only available with 5.1 channel broadcasts.
- 32 -
Connection notes for computers
●For the resolutions supported by the TV, refer to "Read Before Connecting a Computer (Supported
Resolutions)".
●If you want to connect your PC and TV wirelessly, both of them must be connected to each other on the same
network.
●When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage
system, sharing may not be supported due to the network’s configuration, quality, or functionality, for
example, if the network has an NAS (Network-Attached Storage) device.
Connection notes for mobile devices
●To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring
or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile
device's user manual.
●The Screen Sharing (Smart View) feature may not operate smoothly in a 2.4 GHz environment. For better
experience, 5.0 GHz is recommended. 5 GHz may be available depending on the model.
●To use Wi-Fi Direct, the mobile device must support the Wi-Fi Direct function. To check whether your mobile
device supports Wi-Fi Direct function, refer to the mobile device's user manual.
●The mobile device and your Smart TV must be connected to each other on the same network.
●The video or audio may stop intermittently, depending on network conditions.
●When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage
system, sharing may not be supported due to the network’s configuration, quality, or functionality, for
example, if the network has an NAS (Network-Attached Storage) device.
- 33 -
Remote Control and Peripherals
You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease
of use.
About the Samsung Smart Remote (QLED TV and The Serif)
Learn about the buttons on the Samsung Smart Remote that comes with the QLED TV and The Serif.
"The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
- 34 -
Button Description
(Bixby)
Runs Bixby. Press and hold the button, say a command, and then release the button to run
Bixby.
When you press the button, the Explore Now menu appears at the bottom of the screen. To
move to the Explore Bixby screen, press the Select button.
"The supported Bixby's languages and features may differ by geographical region.
(Colour / Number
button)
Each time you press this button, the coloured buttons window and the virtual numeric pad
are displayed alternately.
•Use this button to access additional options specific to the feature you are using.
•Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter
numeric values. Select numbers and then select Done to enter a numeric value. Use to
change the channel, enter a PIN, enter a ZIP code, etc.
"When you press the button and then select TTX/MIX from the pop-up list, the TTX
menu appears. For more information, refer to "Teletext Feature".
"If the Colour Button appears with a number strip on the screen, select the Colour Button
and then select a specific colour by using the directional pad (up/down/left/right). Use
this to access additional options that are specific to the feature in use.
(Ambient Mode)
In TV mode, press the button to enter Ambient Mode.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
1
Directional pad (up/
down/left/right) Moves the focus.
2
Select Selects or runs a focused item. When pressed while you are watching a broadcast
programme, detailed programme information appears.
- 35 -
Button Description
(Return)
Press to return to the previous menu. When pressed for 1 second or more, the running
function is terminated. When pressed while you are watching a programme, the previous
channel appears.
(Smart Hub) Press to return to the Home Screen.
(Play/pause)
When pressed, the playback controls appear. Using these controls, you can control the
media content that is playing.
Press the button to use the recording or Timeshift function while watching the broadcast.
VOL (Volume)
Point the Samsung Smart Remote at the remote control sensor of the TV, and then move
the button up or down to adjust the volume on the TV. To mute the sound, press the button.
When pressed for 1 second or more, the Accessibility Shortcuts appears.
CH (Channel)
Move the button up or down to change the channel. To see the Guide or Channel List screen,
press the button.
Press and hold the button up or down to quickly change the channel.
3
(Launch app button) Launches the app indicated by the button.
"Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental
conditions.
"The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
"To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you
must configure universal remote control for the device. For more information, refer to "Controlling External Devices with a
Samsung Remote Control - Using the Universal Remote".
"To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+),
connect the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMI-
CEC)".
"This function may not be supported depending on the model or geographical area.
- 36 -
About the Samsung Smart Remote (UHD TV)
Learn about the buttons on the Samsung Smart Remote that comes with the UHD TV.
"The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
- 37 -
Button Description
(Bixby)
Runs Bixby. Press and hold the button, say a command, and then release the button to run
Bixby.
When you press the button, the Explore Now menu appears at the bottom of the screen. To
move to the Explore Bixby screen, press the Select button.
"The supported Bixby's languages and features may differ by geographical region.
(Number button)
When pressed, the virtual numeric pad appears on the screen so that you can enter a
numeric value using it.
Select numbers and then select Done to enter a numeric value. Use to change the channel,
enter a PIN, enter a ZIP code, etc.
"When you press the button and then select TTX/MIX from the pop-up list, the TTX
menu appears. For more information, refer to "Teletext Feature".
(Colour button)
When pressed, coloured buttons appear on the screen. Use this button to access additional
options specific to the feature you are using.
1
Directional pad (up/
down/left/right) Moves the focus.
2
Select Selects or runs a focused item. When pressed while you are watching a broadcast
programme, detailed programme information appears.
- 38 -
Button Description
(Return)
Press to return to the previous menu. When pressed for 1 second or more, the running
function is terminated. When pressed while you are watching a programme, the previous
channel appears.
(Smart Hub) Press to return to the Home Screen.
(Play/pause)
When pressed, the playback controls appear. Using these controls, you can control the
media content that is playing.
Press the button to use the recording or Timeshift function while watching the broadcast.
VOL (Volume) Move the button up or down to adjust the volume. To mute the sound, press the button.
When pressed for 1 second or more, the Accessibility Shortcuts appears.
CH (Channel)
Move the button up or down to change the channel. To see the Guide or Channel List screen,
press the button.
Press and hold the button up or down to quickly change the channel.
3
(Launch app button) Launches the app indicated by the button.
"Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental
conditions.
"The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
"To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you
must configure universal remote control for the device. For more information, refer to "Controlling External Devices with a
Samsung Remote Control - Using the Universal Remote".
"To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+),
connect the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMI-
CEC)".
"This function may not be supported depending on the model or geographical area.
- 39 -
About the Samsung Smart Remote (The Frame)
Learn about the buttons on the Samsung Smart Remote that comes with the The Frame.
- 40 -
Button Description
(POWER)
When watching TV, press to switch to Art mode. In Art mode, press to switch to watching TV.
Press and hold to turn off the TV completely.
"When the TV turns off and on again, display the last used mode.
(Bixby)
Runs Bixby. Press and hold the button, say a command, and then release the button to run
Bixby.
When you press the button, the Explore Now menu appears at the bottom of the screen. To
move to the Explore Bixby screen, press the Select button.
"The supported Bixby's languages and features may differ by geographical region.
(Number button)
When pressed, the virtual numeric pad appears on the screen so that you can enter a
numeric value using it.
Select numbers and then select Done to enter a numeric value. Use to change the channel,
enter a PIN, enter a ZIP code, etc.
"When you press the button and then select TTX/MIX from the pop-up list, the TTX
menu appears. For more information, refer to "Teletext Feature".
(Colour button)
When pressed, coloured buttons appear on the screen. Use this button to access additional
options specific to the feature you are using.
"To immediately set Colour & Brightness while enjoying Art mode, press the button.
1
Directional pad (up/
down/left/right) Moves the focus.
2
Select Selects or runs a focused item. When pressed while you are watching a broadcast
programme, detailed programme information appears.
- 41 -
Button Description
(Return)
Press to return to the previous menu. When pressed for 1 second or more, the running
function is terminated. When pressed while you are watching a programme, the previous
channel appears.
(Smart Hub) Press to return to the Home Screen.
(Play/pause)
When pressed, the playback controls appear. Using these controls, you can control the
media content that is playing.
Press the button to use the recording or Timeshift function while watching the broadcast.
VOL (Volume) Move the button up or down to adjust the volume. To mute the sound, press the button.
When pressed for 1 second or more, the Accessibility Shortcuts appears.
CH (Channel)
Move the button up or down to change the channel. To see the Guide or Channel List screen,
press the button.
Press and hold the button up or down to quickly change the channel.
3
(Launch app button) Launches the app indicated by the button.
"Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental
conditions.
"The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
"To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you
must configure universal remote control for the device. For more information, refer to "Controlling External Devices with a
Samsung Remote Control - Using the Universal Remote".
"To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+),
connect the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMI-
CEC)".
"This function may not be supported depending on the model or geographical area.
- 42 -
Connecting the Samsung Smart Remote to the TV
Connect the Samsung Smart Remote to your TV to operate the TV.
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung
Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the
and buttons simultaneously for 3 seconds or more.
"The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
"The Samsung Smart Remote may not be supported depending on the model or geographical area.
- 43 -
Controlling External Devices with a Samsung Remote Control -
Using the Universal Remote
Control the TV and connected external devices with a Samsung remote control.
Source Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices,
register them by following the instructions on the screen.
"This function may not be supported depending on the model or geographical area.
"You can also use the Anynet+ (HDMI-CEC) function to operate external Samsung devices with your TV's remote control
without any additional setup.
"Certain external devices connected to the TV may not support the universal remote feature.
"Do not place any obstacles in front of an external device and TV's logo. It may cause signals from the remote control to be
transmitted improperly.
"The TV memorises both the external device and its connection port (HDMI 1, HDMI 2, etc.).
"If you have difficulty controlling external devices with the Universal Remote, try adjusting the positions of the external
devices.
"This function may not operate properly depending on the TV installation environment and the features of external devices.
- 44 -
Using Anynet+ (HDMI-CEC)
Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.
You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and
that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote
control.
Connecting an external device through Anynet+ and using their menus
Settings General External Device Manager Anynet+ (HDMI-CEC) Try Now
1. Set Anynet+ (HDMI-CEC) to On.
2. Connect an HDMI-CEC-compliant device to the TV.
3. Turn on the connected external device.
The device is automatically connected to the TV. After connection is finished, you can access the menu of the
connected device on your TV screen using your TV remote and control the device.
"The connecting process can take up to 2 minutes to complete.
Read before connecting an Anynet+ (HDMI-CEC) device
"Anynet+ (HDMI-CEC)-enabled devices must be connected to the TV with an HDMI cable. Note that some HDMI cables may
not support Anynet+ (HDMI-CEC).
"You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players, and home theatres that
do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control -
Using the Universal Remote".
"Anynet+ cannot be used to control external devices that do not support HDMI-CEC.
"The TV remote control may not work under certain circumstances. If this occurs, set up the device as an Anynet+ (HDMI-
CEC)-enabled device again.
- 45 -
"Anynet+ (HDMI-CEC) works only with external devices that support HDMI-CEC and only when those devices are either in
standby mode or turned on.
"Anynet+ (HDMI-CEC) can control up to 12 compliant external devices (up to 3 of the same type) except for home theatres.
Anynet+ (HDMI-CEC) can control only one home theatre system.
"To listen to 5.1 channel audio from an external device, connect the device to the TV via an HDMI cable and connect a 5.1
home theatre system directly to the external device's digital audio output connector.
"If an external device has been set up for both Anynet+ and a universal remote control, the device can be controlled only
with the universal remote control.
Controlling the TV with a Keyboard, Mouse, or Gamepad
Connecting a keyboard, mouse or gamepad to make it easier to control the TV.
Settings General External Device Manager Input Device Manager Try Now
You can connect a keyboard, mouse or gamepad to make it easier to control the TV.
Connecting a USB keyboard, mouse, or gamepad
Plug the keyboard, mouse or gamepad cable into the USB port.
"If you connect a mouse, it is available only in the Internet app and Remote Access function.
"XInput USB gamepads are supported.
"For more information, refer to Input Device in Connection Guide ( Source Connection Guide Input Device).
Connecting a Bluetooth keyboard, mouse, or gamepad
Settings General External Device Manager Input Device Manager Bluetooth
Device List
"This function may not be supported depending on the model or geographical area.
"If your device was not detected, position the keyboard close to the TV, and then select Refresh. The TV scans for available
devices again.
"If you connect a mouse, it is available only in the Internet app.
"For more information about how to connect a Bluetooth device, refer to the Bluetooth device's user manual.
- 46 -
Using the keyboard and mouse
Button Description
Directional keys Moves the focus
Windows key Displays the TV settings
Enter key Selects or runs a focused item
ESC key Returns to the previous screen
F1 / F2 / F3 / F4 key Colour buttons ― / / /
F5 key Displays the Home Screen
F6 key Displays the Source screen
F7 key Displays the Channel List
F8 key Mutes the sound
F9 / F10 key Adjusts the volume
F11 / F12 key Changes the channel
Page Up / Page Down Scrolls a web page displayed on the Internet app.
Left-click Available only in the Internet app. You can click a menu or link to start a function as you do
on a PC.
Right-click
Available only in the Internet app. You can use the following functions:
"The options displayed on the menu may differ depending on the selected item.
•Open
•Open Link in New Tab
•Enable Scroll Mode
"The key operations may differ on some apps.
- 47 -
Setting up the input devices
Settings General External Device Manager Input Device Manager
●Keyboard Settings
You can set up the keyboard with the Keyboard Language and Keyboard type functions.
●Mouse Settings
You can set up the mouse with the Primary Button and Pointer Speed functions.
Entering Text using the On-Screen Virtual Keyboard
Use the Virtual keyboard to enter text on your TV.
Recommend text
Options Predict Next Character
"The image on your TV may differ from the image above depending on the model and geographical area.
1 Recommend text
When you type a word you want to search for, this function shows related suggestions from which you can choose
one.
- 48 -
2 Options
Select on the Virtual keyboard screen. The following options are available:
"The options available may differ depending on the function running currently.
●Recommend text
●Reset Recommended Text Memory
●Predict Next Character (when using direction buttons)
●Language
3 Predict Next Character
Each time you type a character on the Virtual keyboard, the next characters predicted to be typed are displayed, and
you can use the directional buttons on the remote control to select one from them.
Entering Text using the remote control's microphone and the on-screen
Virtual keyboard
When the Virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak
into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the
screen as text.
"Entering text with your voice may not be supported for some functions.
"This function may not be supported depending on the model or geographical area.
- 49 -
Smart Features
You can enjoy various apps with Smart Hub.
Using Smart Hub
View descriptions of Smart Hub's basic functions.
From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos or
listen to music stored on external storage devices, and perform more functions.
"Some of the Smart Hub services are paid services.
"To use Smart Hub, the TV must be connected to the Internet.
"Some Smart Hub features may not be supported depending on the service provider, language, or geographical area.
"Smart Hub service outages can be caused by disruptions in your Internet service.
"To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information.
Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms &
Privacy by navigating to Settings Terms & Privacy. Try Now
"If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select
Reset Smart Hub ( Settings Support Self Diagnosis Reset Smart Hub).
- 50 -
Displaying the Home Screen
Press the button.
Sources
TV HDMI 1 HDMI 2 USB Remote
Access
Connection
Guide
Universal
Remote
Source
"The image on your TV may differ from the image above depending on the model and geographical area.
On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved
or deleted from the screen.
1 Notification
You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is
time to broadcast a scheduled programme or when an event occurs on a registered device.
If you move the focus to Notification, and then press the Select button, a notification window appears on the right
and the following functions are available:
● Delete All
You can delete all your notifications.
● Settings
–You can select services you want to be notified about.
–When you select Allow sound, notifications are displayed with a notification sound.
- 51 -
2 Settings
When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can
quickly set frequently used functions by clicking the icons.
●e-Manual
You can open the user manual embedded in your TV.
●Intelligent Mode
In Intelligent Mode, the TV recognises and analyses the surroundings, the content, and your usage patterns
to provide the best viewing experience. To turn Intelligent Mode on or off, press the Select button. To set the
detailed options, press the up directional button, and then select Intelligent Mode Settings.
"Because this function is specific to QLED TV, The Frame and The Serif, it may not be supported depending on the
model.
"For more information about the Intelligent Mode, refer to "Using the Intelligent Mode".
●Picture Mode
You can select the picture mode that provides the best viewing experience. To change the picture mode, press
the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup.
●Sound Mode
You can select a sound mode to optimise your listening experience. To change the sound mode, press the
Select button. To make fine adjustments, press the up directional button, and then select Equaliser Setup.
●Sound Output
You can select which speakers the TV uses for audio output. To change the audio output, press the Select
button. To connect to a Bluetooth speaker, press the up directional button, and then select Bluetooth Speaker
List.
"Connecting to a Bluetooth speaker may not be supported depending on the model or geographical area.
●Game Mode
You can enable game mode to optimise the TV's settings for playing video games with a gaming console, such
as a PlayStation™, Xbox™ or Nintendo Switch™. To turn Game Mode on or off, press the Select button. To set
the detailed options, press the up directional button, and then select Go to Game Mode Settings.
"For more information about Game Mode, refer to "Setting the Viewing Environment for External Devices".
"This function is only available when an external input source is being used.
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●Sleep Timer
You can automatically shut off the TV after a pre-set period of time.
To set the sleep time to up to 180 minutes, press the Select button. To make detail off timer, press the up
directional button, and then select Set Up Off Timer.
●Network
You can view the current network and Internet status. Press the up directional button, and then select
Network Status or Network Settings.
●Picture Size
You can change to the picture size you want to view. To make fine adjustments, press the up directional
button, and then select Go to Picture Size.
●Colour Tone
You can select a colour tone suitable for your viewing preferences. To change to a colour tone that you want,
press the Select button.
●Auto Motion Plus
You can optimise pictures that contain a lot of motions. To turn this function on or off, press the Select button.
To set the detailed options, press the up directional button, move to Auto Motion Plus Settings, and then press
the Select button.
●Contrast Enhancer
You can prevent excessive differences between bright and dark areas on the TV screen. To change the
Contrast Enhancer setting, press the Select button.
●Digital Output Audio Format
You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via
HDMI (ARC) for external devices that support the Dolby Digital+ format.
"The HDMI (ARC) port may support eARC in some models.
●Colour Space
You can set the spectrum of colours on the TV screen. To change to a colour space that you want, press the
Select button. To set the detailed options, press the up directional button, and then select Colour Space
Settings.
●TV Device Manager
You can run TV Device Manager to view at a glance and easily optimise the CPU usage, memory usage, and the
storage space of the TV.
"Pressing Settings displays all setting menus available.
"These functions may not be supported depending on the model or geographical area.
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3 Source
You can select an external device connected to the TV.
"For more information, refer to "Switching between external devices connected to the TV".
4 Search
You can search for channels, programmes, movie titles, and apps from Smart Hub.
"To use this feature, the TV must be connected to the Internet.
5 APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding
apps on your TV.
"To use this feature, the TV must be connected to the Internet.
"For more information, refer to "Using the APPS Service".
6 Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential real-
time information such as weather, time, and news on the TV screen when you are not watching TV.
To enter Ambient Mode, press the button. To return to the TV mode, press the button. To shut off the TV,
press the button.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
"If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.
"Because this function is specific to QLED TV and The Serif, it may not be supported depending on the model.
"For more information about the Ambient Mode, refer to "Using the Ambient Mode".
7 Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and
movies in one place. Universal Guide can recommend content tailored to your preferences.
"For more information about Universal Guide, refer to "Using the Universal Guide App".
"Images may look blurry depending on the service provider's circumstances.
"This function may not be supported depending on the model or geographical area.
- 54 -
Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content
such as artworks or photos or to display the content.
"This function is supported only in The Frame.
"For more information, refer to the provided user manual.
Move
Remove
"The image on your TV may differ from the image above depending on the model and geographical area.
8 Moving an item on the Home Screen
Move the focus to the app you want to move, press the down directional button on the remote control, and then
select Move. Move the app to the desired position by pressing the left or right directional button, and then press the
Select button. The selected app is moved on the Home screen.
9 Removing an item on the Home Screen
Move the focus to the app you want to delete, press the down directional button on the remote control, and then
select Remove. The selected app is deleted.
"You can add the apps you want to use often to the Home Screen using APPS. To add your favourite apps to the Home
Screen, refer to "Managing installed apps".
- 55 -
Launching Smart Hub automatically
Settings General Smart Features Autorun Smart Hub Try Now
When you set Autorun Smart Hub to On, the TV displays the Home Screen automatically when you turn the TV on.
You can also turn this function on or off. Press the Select button at the current menu.
Launching the last used app automatically
Settings General Smart Features Autorun Last App Try Now
If Autorun Last App is set to On, the last used app is automatically run when you turn on the TV. You can also turn
this function on or off. Press the Select button at the current menu.
"This function may not be supported depending on the app.
Testing Smart Hub connections
Settings Support Self Diagnosis Start Smart Hub Connection Test Try Now
Resetting Smart Hub
Settings Support Self Diagnosis Reset Smart Hub Try Now
"You can reset the Smart Hub settings. To reset Smart Hub, enter the PIN. The default PIN is "0000". You can set the PIN in
Settings General System Manager Change PIN.
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Using a Samsung account
Create and manage your own Samsung account.
Settings General System Manager Samsung Account Try Now
"You can view the entire text of the Terms and Privacy Policy in Settings General System Manager
Samsung Account My Account Terms & Conditions, Privacy Policy after logging in to your Samsung account.
"You can also create a Samsung account at http://account.samsung.com. Once you have an account, you can use the same
ID on both the TV and the Samsung website.
Signing in to a Samsung account
Settings General System Manager Samsung Account Sign In
Creating a new account
Settings General System Manager Samsung Account Create Account
Sign up for a Samsung account on your mobile or PC. Visit : https://account.samsung.com
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Managing your Samsung account
Settings General System Manager Samsung Account My Account
When you sign in to your Samsung account, you can use the following functions:
●Sign out
When multiple people share the TV, you can sign out of your account to prevent others from seeing it.
"To sign out of your Samsung Account ( Settings General System Manager Samsung Account),
move the focus to your account's icon, and then press the Select button. When a pop-up window appears, select Sign
out.
●Edit profile
You can edit your account information.
●Payment Info
You can view or manage your payment information.
●Back up
You can back up the TV settings to your Samsung Cloud storage. When resetting or replacing the TV, you can
also restore its settings with the backed-up settings.
●Sync Internet
Once you sign in to your Samsung account and configure the Sync Internet settings, you can share the
favourites and website bookmarks that you registered on other devices.
●Remove Account
You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are
not unsubscribed. To unsubscribe from your Samsung Account, visit the Samsung Accounts website (http://
account.samsung.com).
●Terms & Conditions, Privacy Policy
You can view the user agreement and privacy policy.
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Using the Ambient Mode
Learn about the functions available in Ambient Mode that are specific to the QLED TV and The Serif.
Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential real-
time information such as weather, time, and news on the TV screen when you are not watching TV.
"Because this function is specific to QLED TV and The Serif, it may not be supported depending on the model.
Entering Ambient Mode
To enter Ambient Mode from the TV viewing screen, press the button, or select Ambient Mode.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
"If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.
Ambient Mode browser screen
Featured
Décor
Special Edition My Album Info Artwork Background
Theme
About Ambient
Mode
"The image on your TV may differ from the image above depending on the model and geographical area.
When you press the or button in Ambient Mode, the Ambient Mode browser screen appears at the bottom
of the screen. In the Ambient Mode browser screen, you can select content and change the Ambient Mode settings.
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1 Function and content preview
When you select a category at the bottom of the screen, a preview of available functions and content appears here.
To view detailed information about a content item, move the focus to it, and then press the up directional button.
2 Ambient Settings
You can configure the following Ambient Mode settings:
●Auto Brightness
Changes the auto brightness setting for Ambient Mode.
"When this function is set to Off, the brightness level of the TV screen is not automatically adjusted in response to the
surrounding light level.
●Sleep After
Sets the time when the Ambient Mode screen turns off automatically.
"If there is no remote control input for the set time, the screen goes off. To turn the screen back on in Ambient Mode,
press the button on the remote control.
●Reset All Photos
Resets the photos imported from your mobile device or Samsung Cloud.
3 TV
You can enter the TV viewing screen.
- 60 -
4 Selecting a content category
You can select your preferred content and background for the Ambient Mode screen.
"Available content categories may differ depending on the model or geographical area.
●Special Edition
Allows you to enjoy creative artwork and interior design content created by the world's finest artists and
designers.
●Décor
Allows you to select content with a sensible and beautiful design.
●My Album
Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient
Mode screen.
"To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
"For more information about how to configure the photo settings, select View Help. This function is available after you
select a photo in the My Album category.
●Info
Allows you to select essential real-time information such as weather, temperature, time, and news.
"This function may not be supported depending on the geographical area.
●Artwork
Allows you to select content such as world famous photos and artwork.
●Background Theme
Allows you to select a background theme provided by Samsung.
"Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme.
When you use this function, there may be a delay in image transmission and optimisation depending on network
conditions.
"You can set a background theme you created as a background of a content item. To set a background theme as the
background of a content item, press the down directional button while watching the Ambient Mode screen.
5 About Ambient Mode
You can view information about Ambient Mode.
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Applying effects to the content
When you are enjoying content in Ambient Mode, press the down directional button to change the following settings
for the content:
"Available functions may not be supported depending on the content.
●Backgrounds
Changes the background of the content.
"This function may not be supported depending on the content.
"You can use the SmartThings app on your mobile device to take a picture of a wall and create a custom background.
For more information, select the How-To icon. This function may be a delay in image transmission and optimisation
depending on network conditions.
●Shadow Effects
Applies a shadow effect that you select to the content.
"This function may not be supported depending on the content.
●Brightness
Adjusts the brightness of the content.
●Saturation
Adjusts the saturation of the content.
●Colour Tone
Adjusts the colours of the content.
●Red Tone / Green Tone / Blue Tone
Adjusts the red, green, blue contrast.
View detailed information about the content
When you are enjoying content in Ambient Mode, press the up directional button to view detailed information about
the content.
Entering the TV viewing screen from Ambient Mode
To enter the TV viewing screen from Ambient Mode, press the button, or select TV in the Ambient Mode
browser screen.
"If you press the button when the TV is turned off, the TV viewing screen appears.
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Using the Remote Access
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
Source Remote Access Try Now
You can use the TV to access your PC via remote PC or Screen Sharing (Wireless).
"Before running this function, connect your keyboard and mouse to the TV.
●Remote PC
Provides the same functionality as Windows Remote Desktop Connection. Enter the IP address of the remote
access PC or select a profile. To remotely connect to a PC, you must enter a correct user name and password.
"To register a frequently used PC, move the focus to Manage User Profiles, and then press the Select button. When a
pop-up window appears, select Add, and then enter the PC information.
"To use this function, you must select Allow remote connections to this computer in advance on the Windows PC you
want the TV to connect to.
"This function is only supported by a Professional or higher edition of Windows 7 or higher.
●Screen Sharing (Wireless)
Follow the instructions on the screen to adjust the PC settings and wirelessly connect the TV to the PC.
"This function is only available for PCs that support wireless screen sharing.
"This function is supported by Windows 10.
●Office 365
Provides access to Office 365 features from Microsoft.
"This function may not be supported depending on the geographical area.
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Using the APPS Service
Download and run various apps from Smart Hub.
APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding
apps on your TV.
"To use this feature, the TV must be connected to the Internet.
"When Smart Hub is launched for the first time, the default apps are automatically installed. The default apps may differ
depending on the geographical area.
APPS
Editor's Choice
Most Popular
"The image on your TV may differ from the image above depending on the model and geographical area.
1 Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
"If you are signed out of your Samsung account, select Sign In to sign in.
"If you want to download new apps using APPS, first sign in to your Samsung account.
2 App Search
You can search for available apps.
3 Settings
You can manage the installed apps.
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Installing an app
1. Move to the app you want to install, and then press the Select button. The detailed information screen appears.
2. Select Install. When the installation is completed, the Open menu appears.
3. Select Open to run the app immediately.
"You can view installed apps on the Settings screen.
"If the TV's internal memory is insufficient, you can install some specific apps on a USB device.
"You can run an app installed on a USB device only when the USB device is connected to the TV. If the USB device is
disconnected while an app is running, the app is terminated.
"You cannot run an app installed on a USB device on a PC or another TV.
Launching an app
You can run the app desired from Downloaded App.
The icons below appear within the selected app's icon and indicate the following:
– : The app is installed on a USB device.
– : The app is locked.
– : The app needs to be updated.
– : The app supports mirroring function.
- 65 -
Managing installed apps
Select Settings on APPS. You can manage installed apps.
Settings
Auto update : ON
Delete
Add to Home
Lock/Unlock
Move
Reinstall
View Details
"The image on your TV may differ from the image above depending on the model and geographical area.
1 Removing an app
1. Move the focus to an app to delete.
2. Select Delete.
The selected app is deleted.
"Ensure that the related app data is also removed when you remove an app.
"Standard apps cannot be uninstalled.
2 Adding apps to the Home Screen
1. Move the focus to an app to add.
2. Select Add to Home.
3. After the Home screen appears, move the selected app to the desired location.
4. Press the Select button.
The selected app is added to the Home Screen.
"If the selected app is already added to the Home Screen, this function is disabled.
- 66 -
3 Locking and unlocking apps
1. Move the focus to an app to lock or unlock.
2. Select Lock/Unlock.
The selected app is locked or unlocked.
"To lock or unlock an app, enter the PIN. The default PIN is "0000". You can set the PIN in Settings General
System Manager Change PIN.
4 Moving apps
1. Move the focus to an app to move.
2. Select Move.
3. Move the selected app to the desired location.
4. Press the Select button.
The selected app is moved.
"This function may not be supported depending on the model or geographical area.
5 Reinstalling an app
1. Move the focus to the app to install again.
2. Select Reinstall.
Reinstallation starts.
6 Checking the app information details
1. Move the focus to the app to check.
2. Select View Details.
The app information screen appears.
"You can rate an app on the View Details screen.
7 Automatically updating apps
To automatically update the installed apps, set Auto update to ON.
"Automatic update is enabled only when the TV is connected to the Internet.
- 67 -
Using the Gallery App
View photos and videos synchronised with the Samsung Cloud.
Gallery
Gallery View: Daily
"The image on your TV may differ from the image above depending on the model and geographical area.
You can enjoy various content synchronised with a mobile device that supports the Samsung Cloud. The available
content types are photos, videos, stories, and other content shared through your groups.
If you have shared content from your groups, you can access them in notifications.
"To use the Gallery app, you must be signed in to your Samsung account that uses the Samsung Cloud.
"To use this function, the PIN number is required.
1 Open category
Move to at the top left of the screen using the directional buttons on the remote control to view the content
synchronised with the Samsung Cloud by category.
2 View: Daily / View: Monthly
Sort the content by day or month.
3 Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
"If you are signed out of your Samsung account, select Sign In to sign in.
4 Gallery Settings
Set a PIN for screen lock to restrict access to the Gallery app, or view the terms and condition.
- 68 -
Using the Universal Guide App
Search for and enjoy content such as TV shows, dramas, movies, and sports broadcasts.
Universal Guide
Universal Guide For You TV Shows Movies Sports
"The image on your TV may differ from the image above depending on the model and geographical area.
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and
movies in one place. Universal Guide can recommend content tailored to your preferences.
You can use this feature on your mobile device with the Samsung SmartThings app.
"To enjoy the content from these apps on your TV, they must be installed on the TV.
"When you watch some paid content, you may need to make a payment using their associated app.
"Some content may be restricted depending on your network conditions and your subscriptions to paid channels.
"Parental control is necessary when children use this service.
"Images may look blurry depending on the service provider's circumstances.
"This function may not be supported depending on the model or geographical area.
- 69 -
Using the SmartThings App
Monitor and configure the smart devices you have connected to the SmartThings service.
SmartThings
All Devices
Scenes
Device list
"The image on your TV may differ from the image above depending on the model and geographical area.
From the TV, you can monitor and configure your smart devices connected to the SmartThings service via the
SmartThings app installed on them. You can receive notifications about the statuses of your connected devices.
"To use this function, you must be logged in to your Samsung account.
"This function may not be supported depending on the model or geographical area.
1 Location selection list
Press the Select button to identify all connected devices or the devices specific to a location.
- 70 -
2 Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
"If you are signed out of your Samsung account, select Sign In to sign in.
3 Settings
Turn notifications on or off for the connected smart devices.
4 Scenes
Control multiple devices with one command after setting scenes via the SmartThings app on your mobile device.
5 Device list
View a list of the connected smart devices and their statuses.
You can add a new device through the SmartThings app on your mobile device. Please refer to the user guide in the
SmartThings app on your mobile device for more details.
- 71 -
Using the e-Manual
Control and read the manual embedded in your TV.
Launching the e-Manual
Settings Support Open e-Manual
You can view the embedded e-Manual that contains information about your TV's key features.
"You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (http://
www.samsung.com).
"Some menu screens cannot be accessed from the e-Manual.
Using the buttons in the e-Manual
e-Manual
Quick Guides
You can learn quickly how to run and use the frequently used functions, such as Bixby, Ambient Mode, and Smart Hub.
Quick Guides Connections Remote Control and
Peripherals
Smart Features TV Viewing
Picture and Sound System and Support Troubleshooting Precautions and Notes Using the e-Manual
"The image on your TV may differ from the image above depending on the model and geographical area.
1 (Search)
Select an item from the search results to load the corresponding page.
2 (Index)
Select a keyword to navigate to the relevant page.
"The menus may not appear depending on the geographical area.
3 (Recent pages)
Select a topic from the list of recently viewed topics.
- 72 -
Using the Internet
Internet
Surf the Internet on your TV.
Before using the Internet, refer to "Read Before Using the Internet Function".
"Words in blue (e.g., Internet) indicate a menu item.
"The image on your TV may differ from the image above depending on the model and geographical area.
4 (Try Now)
Allows you to access the corresponding menu item and try out the feature right away.
5 (Link)
Access an underlined topic referred to on an e-Manual page immediately.
Using the Internet
Surf the Internet on your TV.
Internet
When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a
desired web site, you can get immediate access to it.
"You can use the Internet more easily after connecting a keyboard and mouse.
"You can scroll web pages with the directional pad on the Samsung Smart Remote.
"The web pages may differ from those on a PC.
"Before using the Internet, refer to "Read Before Using the Internet".
- 73 -
Playing pictures/video/music
Play media content stored on your TV, USB devices, mobile devices, cameras, PCs, etc.
Source Connected Device Try Now
Samsung USB
Samsung USB
Filter By : All Sort By : Title Options
"The image on your TV may differ from the image above depending on the model and geographical area.
You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras, on the TV.
"You cannot play media content if the content or the storage device is not supported by the TV. For more information, refer
to "Read Before Playing Photo, Video, or Music Files".
"Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files.
You can use the following functions on the media content list screen of a storage device.
1 Filter By
Filters the media content by type of media.
- 74 -
2 Sort By
Sorts the content list.
"This function may not be supported depending on the type of external device.
3 Options
Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is
reloaded.
"You can delete only the recorded content. To delete content, change the Filter By option to Recorded.
Playing multimedia content on a PC or mobile device
1. Select a device with media content in Source. The media content list in the device appears.
2. Select a media content item from the list.
The selected content is played.
"The content may not be played depending on the encoding method or file format. Furthermore, several functions may be
restricted.
"Content on devices connected to the TV via your network may not play smoothly due to the network communication
problems. If this occurs, use a USB device.
- 75 -
Playing multimedia content on a USB device
1. Connect a USB device to the USB port.
2. When a pop up message appears on the screen, select Browse to easily move to the list of multimedia content
stored on the device.
"If a USB device that contains the content you want to play is already connected to the TV, select the USB device in the
> Source screen.
3. Select a content item to play from the list.
The selected content is played back.
Listening to your mobile device sound through the TV speaker using Sound
Mirroring
1. Search for and connect to your TV from the (Bluetooth) device list on your mobile device.
2. Select media content to play on your mobile device.
The selected contents media is played through the TV speaker.
"In some models, Ambient Mode or Art mode is entered automatically, and then the selected media content is played.
"This function may not be supported depending on the model.
"If the TV and the sound bar are connected wirelessly, the operation may be restricted.
- 76 -
Tune Station (MusicTV) functions
Tune Station is an all-purpose dashboard to simplify the entire musical experience when user wants to play music
file from USB source.
It provides feature to user like themes, concert mode control, external speakers indicator - all from single display
interface.
"This function may not be supported depending on the model or geographical area.
How to use Tune Station
Tune Station Registration
1. Search "Tune Station" from App Search and install Tune Station Launcher.
2. After Install, add to home. Now Tune Station App Icon will show on TV Carousal.
When you select the Tune Station App icon in TV Carousal, app will be launched in full screen and all Music files will
be loaded, if USB is attached to TV.
Launching Tune Station
You can launch Tune Station in following ways:
1. First select Music files on USB storage device or hard disk drive attached to TV. On clicking Music File- Tune
Station App will be launched.
2. You can manually launch Tune Station from First Screen. On launch it shows Music files if USB storage device
is attached to TV.
3. On clicking any recent played songs from First Screen, Tune Station App will be launched.
- 77 -
Buttons and functions available while playing multimedia content
Press the Select button while playing any video, photo, or recorded content. The following buttons appear.
"The provided buttons and functions may not be supported depending on the model or geographical area.
"The available buttons and functions may differ with the content you are viewing or playing.
●Pause / Play
Pauses or plays the multimedia content. You can use the following functions when the video is paused.
–Slow Rewind or Slow Forward: Allows you to play the video slowly backward or forward by selecting the
or option. To change the playback speed in 3 levels, press the option repeatedly. To return to normal
speed, select the option or press the button.
●Jump Backward / Jump Forward
Press the up directional button to move the focus to the playback control bar, and then select the left or right
directional button in the playback control bar to move backward or forward by 10 seconds in the video.
●Move to a specific playback section, move up the focus on the playback bar, and then select one of the five
thumbnails.
"This function may not be supported depending on the file format.
●Stop
Stop the contents being played.
●Previous / Next
Displays the previous or the next multimedia content file.
●Rewind / Fast Forward
Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up to 3 times
faster than normal, select the button repeatedly. To return to normal speed, select the option or press the
button.
- 78 -
●360 Mode
Provides a 360-degree view for videos and photos.
"This function may not be supported depending on the file format.
"Video files using the mjpeg codec do not support a 360-degree view.
"When a video or photo does not support a 360-degree view, applying 360 rotation to it may cause the screen to look
distorted.
"Videos may be interrupted if 360 rotation is applied during double speed playback.
"Videos that support a 360-degree view may be interrupted if 360 rotation is simultaneously applied with other
functions during playback.
●360 Auto Rotation
Automatically adjusts the video's viewing angle by analysing the amount of image changes during playback of
a video file that provides a 360-degree view. When this function is started, the rotation starts in a short time.
When 360 Auto Rotation is focused, press the Select button to change to the following modes:
–General
–Dynamic
–Natural
"This function is only available when 360 Mode is selected.
"Even if you watch the same video file in the same 360 Auto Rotation mode, the current effect of this function may
differ a little from the previous effects.
"The video's viewing angle is not automatically adjusted in General mode.
"This function may not be supported depending on the file format.
"Video files that use the mjpeg codec do not support a 360-degree view.
"When a video does not support a 360-degree view, applying 360 rotation to it may cause the screen to look distorted.
"Videos may be interrupted if 360 rotation is applied during double speed playback.
"Videos that support a 360-degree view may be interrupted if 360 rotation is simultaneously applied with other
functions during playback.
●Repeat
Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedly.
●Shuffle
Plays music files in random order.
●Picture Off
Plays music files with the screen off.
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●Fit to Screen
Fits a photo to the screen.
●Rotate left / Rotate right
Rotates a photo left or right.
●Zoom
Zooms in a photo.
●Background Music
Pauses or resumes the background music while the TV displays photos.
●Options
"The available options may differ with the model and content.
Function Description
Slideshow Speed Sets the slideshow speed.
"If there is only one image file in the USB device, the slide show is not played.
Slideshow Effect Applies transition effects to the slide show.
"If there is only one image file in the USB device, the slide show is not played.
Background Music
Plays background music as you set in the pop-up window while the TV displays photos.
"The music files must be saved in the same USB device as the photo files.
"To pause the background music, select Background Music on the playback screen bottom.
Subtitles You can set the detailed subtitle options such as the language, sync, size, and colour.
"If subtitles are not displayed correctly, check the encoding setting.
Rotate Rotates the video.
Audio Language Changes the audio language you want to hear.
"This function is only available if the video supports multi-track sound.
Information Displays detailed information about the current multimedia content.
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Using Bixby
Speak into the microphone on your Samsung Smart Remote to control your TV.
"Bixby is available only when the TV is connected to the Internet.
"To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not
signed in to your Samsung account.
"Bixby only supports some languages, and the supported functions may differ depending on the geographical area.
"Bixby may not be supported depending on the model or geographical area.
Starting Bixby with voice
You can immediately start a conversation with Bixby by saying "Hi, Bixby." Say "Hi, Bixby," and the Bixby icon at the
bottom of the TV screen is activated in Listen mode. Continue speaking. If Bixby does not respond to your voice, turn
on the Voice Wake-up function, and then try again. ( Explore Now Settings Voice Wake-up)
Starting Bixby using buttons on the Samsung Smart Remote
You can also have a conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the
button on your Samsung Smart Remote, say a command, and then release the button.
To view the Bixby guide, press the button once:
●When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select
button to go to the Explore Bixby screen.
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Learning about the Explore Bixby Screen
Explore Bixby
You can say something like:
“Show me previous channel”
All Services View Tutorial
"The image on your TV may differ from the image above depending on the model and geographical area.
1 My Profile
Go to the My Profile screen to create a new account or register a voice ID. Sign in to your account with your voice, that
is, your registered voice ID.
"If you are signed out of your Samsung account, select My Profile to sign in.
2 Settings
You can change the settings for using Bixby.
"These functions may not be supported depending on the model or geographical area.
"These functions can be set in Bixby Voice settings ( Settings General Bixby Voice settings).
●Language
You can change Bixby's language.
"The languages of the TV and other apps will not change.
"Bixby only supports some languages.
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●Voice response
You can change or turn off Bixby's voice.
"This function may not be supported depending on the language selected for Bixby.
●Voice Wake-up
You can configure this function to make Bixby respond to your voice.
"This function may not be supported depending on the model or geographical area.
●Sound feedback
Play a sound when Bixby starts and stops listening.
"This function may not be supported depending on the model or geographical area.
●Privacy
You can permit or prohibit Bixby from utilising your personal information when you are using Bixby services.
3 Recommended commands
Displays recommended commands you can use to control the TV with Bixby given the current context.
4 All Services
You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move
to the desired command, and then press the Select button. You can operate the TV with various voice commands.
5 View Tutorial
The popup window on using Bixby appears.
Read Before Using Bixby
●The supported voice interaction languages and features may differ depending on the geographical area.
●If the language set differs from the language of your country, some features are not available.
●Bixby is available only when the TV is connected to the Internet.
●Even if the TV is connected to the Internet, there may be no response due to a Bixby server error.
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●The existing functional specifications may be changed if Bixby is updated.
●Bixby is available only on TVs that support it and come with remote controls that have a microphone.
●Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains
numeric values or symbols, the function may not operate properly.
●Searched results may not provide complete results.
●You may be required to pay for some apps. Consequently, you may encounter a service application or contract.
●To change the current channel by saying channel names as voice commands, you must finish Set Up Your
Service Provider. If Set Up Your Service Provider is not completed, you can complete it using Reset (
Settings General Reset). Try Now
"Service provider settings in initial setup may not be supported on geographical area.
●To use the voice text input function and the search function, you must consent to provisions allowing third
parties to collect and use your voice data.
●To use the Bixby function, you must:
–Agree to Smart Hub's Terms of Use
–Agree to a guidance regarding the collection and use of personal information for the Smart Hub service.
–Consent to the collection and use of personal information for the voice interaction-based service.
Provisions for using Bixby
●The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment (TV
sound and ambient noise).
●The optimal volume for voice commands is between 75 dB and 80 dB.
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TV Viewing
You can use convenient features while watching TV. Additionally, you can edit the channel list or create favourite
channel lists.
Recording Programmes
Record a current or upcoming programme using a USB device instead of a video recorder.
"Read all precautions before using the recording feature. Refer to "Before Using the Recording and Timeshift Functions" for
more information.
"You can record only the programmes that have been received through an aerial.
"The appears next to the programmes that have been configured for a scheduled viewing.
"This function may not be supported depending on the model or geographical area.
"If you go to Live TV while no USB device is connected, the Schedule Manager screen appears in place of the
Recordings screen.
Using the instant and schedule recording options while watching a
programme
●Instant Recording
To activate the Record function while watching TV, press the button twice or press the button once.
Afterwards press the Select button and then select Record.
●Schedule Recording
Press the Select button while watching a programme to display the programme info window. Use the left or
right directional button to select a scheduled programme. Press the Select button, and then select Schedule
Recording to set up a schedule recording of the scheduled programme.
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Scheduling a video recording after entering the date and time
Live TV Recordings Schedules Add Recording
To schedule a recording, set the values for Aerial, Channel, Repeat, Date, Start Time, and End Time of the broadcast
programme to record, and then select Save.
"Check the current time in Settings General System Manager Time Clock Set.
"The menus may not appear depending on the model or geographical area.
Managing the schedule recording list
Live TV Recordings Schedules
You can change scheduled recording information or cancel scheduled recordings.
"The menus may not appear depending on the model or geographical area.
"You can schedule up to 30 recordings or viewings at once using Schedule Recording and Schedule Viewing.
●Edit
You can set the start and end times for a schedule recording. You can set the start time up to 10 minutes
before the programme starts and the end time up to 10 minutes after the programme ends.
"The menus may not appear depending on the model or geographical area.
●Delete
You can delete scheduled recordings.
"The menus may not appear depending on the model or geographical area.
●View Details
You can view detailed information about scheduled recordings.
"The menus may not appear depending on the model or geographical area.
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Viewing recorded programmes
Live TV Recordings Recordings
Select a file containing a recording from the list. The file is played back.
Move the focus to the recorded file, and then view Play, Delete or View Details on the right menu.
"Buttons that appear may differ depending on the file being played. For more information about control buttons, refer to
"Buttons and functions available while recording a programme or Timeshift".
"The menus may not appear depending on the model or geographical area.
Setting up a schedule recording start
Live TV Recordings Settings
"The menus may not appear depending on the model or geographical area.
●Start Recording Early
You can set the time to start the recording earlier than the broadcast start time in the programme guide.
●Continue Recording After
You can set the time to end the recording later than the broadcast end time in the programme guide.
●Symbol Information
Provide users with the information of the symbol and the explanation about an icon used in the schedule
manager.
"The menus may not appear depending on the model or geographical area.
Setting Up a Schedule Viewing
Configure the TV to show a specific channel or programme at a specific time and date.
"The appears next to programmes that have been configured for a schedule viewing.
"To set up a schedule viewing, you must first set the TV's clock ( Settings General System Manager Time
Clock Set).
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Using the schedule viewing options while watching a programme
Press the Select button while watching TV. The Programme Info window appears. Select a programme that will be
broadcast using the left or right directional buttons. Press the Select button, and then select Schedule Viewing to
schedule viewing of that programme.
Using schedule viewing to view programmes at a specified time on a
specified date
Live TV Schedule Manager Add Viewing
Live TV Recordings Schedules Add Viewing
To schedule a Viewing, set the values for Aerial, Channel, Repeat, Date, and Start Time of the broadcast programme
to record, and then select Save.
"Check the current time in Settings General System Manager Time Clock Set.
"The menus may not appear depending on the model or geographical area.
Setting the Schedule Viewing Time
Live TV Schedule Manager
Live TV Recordings Schedules
You can change scheduled recording information or cancel scheduled recordings.
"The menus may differ depending on the model or geographical area.
"You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries.
●Edit
You can set the start time of a schedule viewing. The start time can be set up to 10 minutes before the
programme starts.
●Delete
You can delete scheduled viewings.
●View Details
You can view detailed information about scheduled viewings.
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Using Timeshift
Play, pause, or rewind live TV.
You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function.
Try Now
To activate the Timeshift function while watching TV, press the button twice or press the button, press the
Select button and then select Timeshift, or press the button.
"When the Timeshift function is running, some of function are not available in Settings Broadcasting.
"To use Timeshift, you must connect a USB device for recording.
"Read all precautions before using the Timeshift function. For more information, refer to "Before Using the Recording and
Timeshift Functions".
"This function may not be supported depending on the model or geographical area.
Buttons and functions available while recording a programme or
Timeshift
Review available buttons and functions of how they are used while recording a programme or Timeshift.
"The available buttons and functions may differ with the functions.
"This function may not be supported depending on the model or geographical area.
When you press the down directional button, the control bar appears and the following options are available:
●Pause / Play
You can use the following functions when the video is paused. Note that with the video paused, the TV does
not play audio.
–Slow Rewind or Slow Forward: Allows you to play the video slowly (1/8, 1/4, 1/2) backward or forward by
selecting the or option. To increase the rewind or forward speed in slow mode up to 3 times, select
the option repeatedly. To return to normal speed, select the option.
"When the Slow Rewind function is activated, you can view the difference between the current recording time
and the current rewind time.
- 89 -
●Jump Backward / Jump Forward
Press the up directional button to move the focus to the playback control bar, and then select the left or right
directional button in the playback control bar to move backward or forward by 10 seconds in the video.
"When the Jump Backward function is activated, you can view the difference between the current recording time and
the current rewind time.
●Rewind / Fast Forward
"This function is not available while you are watching a programme that is currently being broadcast.
●Stop Recording / Stop Timeshift
Ends the recording or Timeshift function.
●Record
You switch from the Timeshift function to the recording function. When switching to the recording function,
you can include the content recorded by the Timeshift function into the new recording.
"This function is only available when the Timeshift function is running.
●Edit Recording Time
You can set for what period of time the programme will be recorded.
"This function is only available when a programme is being recorded.
●Go to Live TV
Select to return to the current scenes of the programme when the Timeshift function is playing its past
scenes.
●Info
Displays the programme info window about the programme on which the recording or Timeshift function is
working.
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Using the Channel List
Change the channel.
Live TV Channel List
Using the Channel List, you can change the channel. On standard remote control, press the CH LIST button.
"The Channel List categories may vary depending on the incoming broadcast signals.
The Channel List screen contains the following icons:
– : A favourite channel
– : A locked channel.
If you press the right directional button when viewing the Channel List screen, you can use the following functions:
●All
Displays the channels that have been automatically searched.
"The channels received to the currently selected Terrestrial, Cable, or Satellite are displayed.
●Samsung TV Plus
While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme
through a virtual channel at any time. As with regular channels, the TV provides the daily programme
schedules for Samsung TV Plus.
"This function may not be supported depending on the model or geographical area.
●Favourites
Displays Favourites 1 to Favourites 5.
●Channel Type
Sorts the list so that it includes channels of a selected type. However, Channel Type can only be used channels
contain the type information.
●Sort
Sorts the list by Number or by Name.
"This option is only available on digital channels and may not always be available.
●Terrestrial, Cable, or Satellite
Allows you to choose between Terrestrial, Cable, and Satellite.
"This function may not be supported depending on the model or geographical area.
- 91 -
Editing channels
Edit the channels stored on your TV.
Live TV Channel List All Edit Channels
The Edit Channels screen icons indicate the following:
– : A favourite channel
– : A locked channel.
On the Edit Channels screen, you can select channels and use the following functions:
●Delete
After selecting a target channel to remove in Edit Channels, select Delete. Removed channels are not
displayed in the Channel List.
●Lock / Unlock
After selecting a target channel in Edit Channels, select Lock or Unlock. Then the channel is locked or
unlocked. A locked channel cannot be viewed.
"If you want to use this function or set the password, set Settings Broadcasting Apply Channel Lock
to On.
"For more information about how to set your password, refer to "Setting up a password".
●Rename channel
After selecting a channel to change in Edit Channels, select Rename channel to change the channel name.
"You can rename only one channel at a time.
"This function is only available for analogue broadcasts.
- 92 -
●Change Number
After selecting a channel to change in Edit Channels, select Change Number to change the channel number.
"This function may not be supported depending on the model or geographical area.
"When a channel number is changed, its channel information is not updated automatically.
●Restore Samsung TV Plus
You can restore the deleted Samsung TV Plus channels.
"This function may not be supported depending on the model or geographical area.
●Exit
Closes the Edit Channels screen.
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Using a Personal Favourites List
Designate frequently watched channels as favourite channels.
Favourite channels are highlighted in the Edit Channels and Channel List screens with the symbol. You can create
up to five favourites lists so that your family can create their own personal favourites list.
Viewing and selecting channels on Favourites list only
Live TV Channel List
1. Press the right directional button on your remote control.
2. Select Favourites.
3. Select the desired list among the five favourites lists on the screen.
The channels in the selected favourites list appear.
"If you select an empty favourites list, you are moved to the Edit Favourites screen.
Create a favourites list
Live TV Channel List Favourites Favourites 1 - Favourites 5 Edit Favourites
● (Add to Favourites)
Selects one or more channels from a list of all channels to add to a favourites list.
● (Remove from Favourites)
Removes one or more channels from a favourites list.
●Change order
Changes the order of one or more channels selected in a favourites list.
●Rename Favourites
Renames a favourites list.
●Exit
Closes the Edit Favourites screen.
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TV-Viewing Support Functions
Use the functions that are supported by digital or analogue channels.
Changing the broadcast signal
Live TV Channel List
Press the right directional button on your remote control, move the focus to Terrestrial, Cable, or Satellite, and then
press the Select button.
"You do not need to use this function if your TV is connected to a cable box or satellite box.
"The Channel List categories may vary depending on the incoming broadcast signals.
Scanning for available channels
Settings Broadcasting (Auto Tuning Settings) Auto Tuning
"This function may not be supported depending on the model or geographical area.
"If the TV is connected to a cable box or satellite box, you do not need to do this.
"The DVB-T2 system may not be supported depending on the geographical area.
"The Auto Tuning Settings may not appear depending on the model or geographical area.
Restricting Viewing to Specific Channels
Settings Broadcasting Apply Channel Lock Try Now
By selecting the menu, you can turn on or off the Apply Channel Lock function.
Lock specific channels to prevent children from watching adult content.
"To use this function, the PIN number is required.
Selecting the broadcasting audio option
Settings Broadcasting Dual Sound Try Now
Set audio options for stereo or bilingual broadcasts. For more information, refer to "Supported broadcasting audio
options".
"This function may not be supported depending on the model or geographical area.
- 95 -
Configuring advanced broadcasting settings
Settings Broadcasting Expert Settings Try Now
Tuning broadcast signals manually
Settings Broadcasting Expert Settings Manual Tuning Try Now
You can scan for all the channels manually and store the scanned channels in the TV.
"This function may not be supported depending on the model or geographical area.
Tuning analogue channels
Settings Broadcasting Expert Settings Manual Tuning Analogue Channel
Tuning
Select New and configure Programme, Colour System, Sound System, Channel, and Search to scan for analogue
channels. Then, select Store to store the scanned channels in the TV.
"This function is only available for analogue broadcasts.
Channel mode
●P (programme mode)
When tuning is complete, the broadcasting stations in your area have been assigned to position numbers from
P0 to P99. You can select a channel by entering the position number in this mode.
●C (aerial channel mode) / S (cable channel mode)
These two modes allow you to select a channel by entering the assigned number for each aerial broadcasting
station or cable channel.
Fine-tuning analogue broadcasts
Settings Broadcasting Expert Settings Fine Tune Try Now
"This function is only available for analogue broadcasts.
- 96 -
Picture and Sound
You can change the settings for the picture and the sound according to your preference.
Using the Intelligent Mode
Let the TV analyse the surrounding and the content you are watching so that it can provide an upgraded viewing
experience.
Settings General Intelligent Mode Settings
In Intelligent Mode, the TV recognises and analyses the surroundings, the content, and your usage patterns to
provide the best viewing experience. You can turn the options below on or off. Create your preferred viewing
environment.
"Because this function is specific to QLED TV, The Frame and The Serif, it may not be supported depending on the model.
●Intelligent Mode
Turn Intelligent Mode on or off.
●Adaptive Brightness
Automatically adjusts the backlight brightness of the screen by detecting the ambient light level using
ambient light sensor.
"This function may not be supported by some modes or apps. (For example, Ambient Mode, and Game Mode)
●Adaptive Sound
Provides optimised sound quality by analysing the viewing environment and the acoustic components of the
content.
–Check TV Space
Optimises the sound by analysing the space where the TV is installed. When the surroundings are quiet,
point the Samsung Smart Remote at the front of the TV, and then start this function. This function is only
available when the TV is paired with the Samsung Smart Remote.
"This function is only available when the sound output of the TV is set to TV Speaker.
"This function may not be supported by some modes or apps. (For example, Ambient Mode, Game Mode, and apps that
control the TV sound)
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●Adaptive Volume
Automatically adjusts to a specific volume level while you are watching TV. The TV analyses your volume usage
history by time period to automatically adjust the volume when you use an app or switch to an external input
source.
"This function is only available when the sound output of the TV is set to TV Speaker.
"This function may not be supported by some apps or external devices.
"This function's operation affects Auto Volume function, but it does not work the other way around.
"This function operates based on your volume usage history, and may not operate if the volume usage history by time
period is insufficient.
"The amount of difference made by this function does not exceed +/- 5 levels from the current volume, and this
function does not change the current volume if it exceeds 40.
Adjusting the Picture Quality
Change the Picture Mode and adjust Expert Settings.
Choosing a picture mode
Settings Picture Picture Mode Try Now
You can select the Picture Mode that provides the best viewing experience.
●Dynamic
Makes the picture brighter and clearer in bright viewing environments.
●Standard
Is the default mode suitable for general viewing environments.
●Natural
Reduces eye strain for a comfortable viewing experience.
●Movie
Is suitable for watching TV or movies in a dark room.
"This function may not be supported depending on the model.
- 98 -
Configuring advanced picture settings
Settings Picture Expert Settings Try Now
Configure the screen settings to your taste by using the following functions:
●Backlight Try Now
●Brightness Try Now
●Contrast Try Now
●Sharpness Try Now
●Colour Try Now
●Tint (G/R) Try Now
●Apply Picture Settings Try Now
●Digital Clean View Try Now
●Auto Motion Plus Settings Try Now
"When LED Clear Motion is set to On, the screen appears darker than when it is Off.
●Local Dimming
"Controls the brightness of individual areas on the screen to maximise contrast automatically.
"This function may not be supported depending on the model or geographical area.
●Contrast Enhancer Try Now
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●Film Mode Try Now
"This function is only available when the input signal is TV, AV, Component (480i, 576i, 1080i), or HDMI (1080i).
●Colour Tone Try Now
●White Balance Try Now
●Gamma Try Now
●RGB Only Mode Try Now
●Colour Space Settings Try Now
●Reset Picture Try Now
Setting the Viewing Environment for External Devices
You can optimise the TV for viewing specific video formats.
Playing games on an optimised screen
Settings General External Device Manager (Game Mode Settings) Game Mode
You can enable the game mode to optimise the TV's settings for playing video games with a gaming console, such as
a PlayStation™, Xbox™ or Nintendo Switch™.
"The Game Mode Settings may not appear depending on the model or geographical area.
"The game mode is not available for normal TV viewing.
"The screen may shake somewhat.
"When Game Mode is enabled, Picture Mode and Sound Mode are switched to Game automatically. Sound Mode may not be
automatically switched depending on the selected audio device on the Sound Output menu.
"When Game Mode is set to On, some functions are not available.
"To use other external device on the same port, remove the game console connection, set Game Mode to Off, and then
connect the external device to the port.
"The Game Mode functions used for Nintendo Switch™ are subject to change without prior notice.
- 100 -
Setting the Game Mode details
Settings General External Device Manager Game Mode Settings
"These functions may not be supported depending on the model.
●Game Enhancer
You can make your games more immersive by using intense, vivid picture quality and three-dimensional
sound optimised for games.
●Dynamic Black Equalizer
You can easily detect items or hidden enemies lurking in dark corners by improving visibility and object details
in dark scenes without washing out colours and contrast in brighter scenes.
●Game Motion Plus Settings
You can configure the Game Motion Plus settings.
●FreeSync
You can make your gaming experience more pleasant by eliminating screen tearing and stuttering.
–Be sure to set this function only for the external devices that support the AMD Radeon FreeSync feature.
–For an optimised game environment, set the resolution of the external device to 1080p at 120 Hz. For more
information, refer to "Supported Resolutions for FreeSync".
"If the resolution is not supported, the operation may not be smooth.
"When the FreeSync options are set or the FreeSync function is operating for an external device, the screen may flicker.
"Slight brightness changes may occur during FreeSync operation due to frequency variation of the external device.
"Before playing a game, set FreeSync to Basic or Ultimate.
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Using Input Signal Plus
Settings General External Device Manager Input Signal Plus Try Now
Expands the input signal range for HDMI connections.
"If you move to the HDMI connector with which you want to use the Input Signal Plus function and press the Select button to
set the function to On, the TV screen may flicker.
"When you connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency, or any FHD
frequency, the Input Signal Plus function may not be available. In this case, turn off the Input Signal Plus function.
"For more information about the supported UHD resolutions, refer to "Supported Resolutions for UHD Input Signals".
"For more information about the Q900RB model, refer to "Resolutions for Input Signals supported by Q900RB model".
Using HDMI black level
Settings General External Device Manager HDMI Black Level Try Now
Use HDMI Black Level to adjust the black level to compensate for low black levels, low contrast, or dull colours
generated by external devices connected to the TV via an HDMI cable.
"This function is only available when the input signal, connected to the TV via an HDMI connector, is set to RGB444.
- 102 -
Picture Support Functions
Configure the picture settings for your TV.
Changing the picture size
Settings Picture Picture Size Settings
●Picture Size Try Now
You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3.
"Supported picture sizes differ with the input signal. For more information about supported picture sizes, refer to
"Picture sizes and input signals".
●Fit to screen Try Now
Fitting the picture to the screen
"This function may not be supported depending on the Picture Size setting.
"This function may not be supported depending on the broadcast signals.
●Zoom and Position Try Now
Adjusting the picture size and/or position
"This function is available only if Picture Size is set to Custom.
"To change the picture position on analogue channels, first enlarge the picture and then change the position.
"These functions may not be available on Samsung TV Plus and some applications.
- 103 -
Configuring a Sound Mode and Expert Settings
Change the Sound Mode and adjust Expert Settings.
Choosing a sound mode
Settings Sound Sound Mode Try Now
You can select the available sound mode - Standard or Amplify - that you prefer for a content type or your listening
environment.
"This function may not be supported depending on the model.
"When an external device is connected, Sound Mode may change accordingly.
Configuring advanced sound settings
Settings Sound Expert Settings Try Now
You can personalise the sound quality by adjusting the following settings.
●Balance Try Now
●Equaliser Try Now
"This function is not available when the Adaptive Sound function is turned on.
"The name of this function display may appear differently depending on the connected external device.
●Digital Output Audio Format Try Now
To play Dolby Digital+ (with Atmos) content, select Dolby Digital+.
"The Dolby Digital+ option is only available via HDMI (ARC) for external devices that support the format.
"The HDMI (ARC) port may support eARC in some models.
"If you use a AV receiver that does not support Dolby Digital+, you will hear no sound if you select Dolby Digital+.
●Digital Output Audio Delay Try Now
"This feature is only available when the external device is connected via HDMI (ARC) and SPDIF (Sony Philips Digital
Interface).
●Dolby Atmos Compatibility Try Now
You can set the TV to allow Dolby Digital+ with Atmos streams that are inputted from external devices.
Set to On if the audio device connected via HDMI (ARC) supports Dolby Atmos. The TV screen may flicker when
this function is turned on or off.
"If this function is on, set Digital Output Audio Format to Dolby Digital+.
"The HDMI (ARC) port may support eARC in some models.
- 104 -
●Auto Volume Try Now
●Sound Feedback Try Now
●Reset Sound Try Now
"Standard audio signals are sampled at 48 kHz while HD audio signals are sampled at 96 kHz.
"Some SPDIF receivers may not be compatible with HD audio format.
Using the Sound Support Functions
Configure the sound settings for your TV.
Selecting speakers
Settings Sound Sound Output Try Now
You can select which speakers the TV uses for audio output.
"External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some
sound menus are not supported.
Listening to the TV through Bluetooth devices
Settings Sound Sound Output Bluetooth Speaker List
You can connect Bluetooth audio devices to the TV. They must be paired using the TV's Bluetooth function. For more
information on pairing, refer to the Bluetooth audio device's operating manual.
"This function may not be supported depending on the model or geographical area.
"If the TV fails to find a Bluetooth audio device, place the device closer to the TV, and then select Refresh.
"When you turn on a paired Bluetooth audio device, the TV detects it automatically, and then displays a pop-up window. Use
this pop-up window to activate/deactivate the Bluetooth audio device.
"The sound quality may be affected by the condition of the Bluetooth connection.
"Before using a Bluetooth audio device, refer to "Read Before Using Bluetooth Devices".
- 105 -
Listening to the TV through a Samsung audio device that supports the Wi-Fi
function
For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer
to its user manual.
Settings Sound Wi-Fi Speaker Surround Setup Try Now
If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the TV, you can
create an optimal sound set up by configuring the surround effect settings. You can select any of the surround sound
configurations, with or without a sound bar.
A surround sound configuration can be used if all of the following conditions are met:
●Two or more Samsung wireless speakers of the same type must be connected to the same wireless network.
●The Samsung audio devices that supports the Wi-Fi function, must be connected to the same wireless
network as the TV.
"The surround sound configurations with a sound bar may not be supported depending on the product.
"If you activate the Screen Mirroring function while using the Samsung audio devices that supports the Wi-Fi function, the
connection is disconnected.
"Lip syncs with mismatched video and audio time codes may occur depending on the device type.
"This function may not be supported depending on the model or geographical area.
- 106 -
System and Support
You can configure system and support settings such as clock, timers, energy usage and software updates.
Using the Time Functions and the Timers
Set the current time and use the timer function.
Settings General System Manager Time Try Now
You can set the current date and time using your remote control.
You must set the clock in the following cases:
●The power cable is disconnected and then connected.
●The TV is not connected to the Internet.
●No broadcast signals are received.
Using the sleep timer
Settings General System Manager Time Sleep Timer
You can use this function to automatically shut off the TV after a pre-set period of time. You can set the sleep timer
to up to 180 minutes to automatically turn off the TV.
"This function may not be supported depending on the model or geographical area.
"This function may not be supported in some viewing modes.
Turning off the TV using the off timer
Settings General System Manager Time Off Timer
You can set Off Timer to shut off the TV automatically at a specific time. Off Timer is only available if the Clock Set
has been set.
"To use this function, first set the Clock Set ( Settings General System Manager Time Clock Set).
"This function may not be supported in some viewing modes.
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Using the Auto Protection Time and Energy Saving Functions
Set the Auto Protection Time and reduce the TV's energy consumption.
Setting the Auto Protection Time
Settings General System Manager Auto Protection Time Try Now
Activate a screensaver when your TV displays a still image for two hours or more.
"This function may not be supported depending on the model or geographical area.
"This function may not be supported in some viewing modes.
Reducing the energy consumption of the TV
Settings General Eco Solution Try Now
You can adjust the brightness level of the TV, reduce overall power consumption, and prevent overheating.
●Ambient Light Detection Try Now
Automatically adjusts the brightness level of the TV, according to the ambient light level, to reduce power
consumption. If the Ambient Light Detection has adjusted the screen brightness to a too bright or dark level,
you can select Minimum Backlight to manually adjust the minimum screen brightness.
●Minimum Backlight Try Now
When the Ambient Light Detection is turned on, you can manually adjust the minimum brightness of the
TV screen. This function acts only when the value is less than the setting in Settings Picture
Expert Settings Backlight.
"This function is not available when the Adaptive Brightness function is turned on.
●Energy Saving Mode Try Now
Adjust the brightness settings to reduce the TV's power consumption.
"This function is not available when the Adaptive Brightness function is turned on.
●Motion Lighting Try Now
Adjusts the brightness in response to on-screen movements to reduce power consumption.
●Auto Power Off Try Now
Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote
control are not used for the set period of time.
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Updating the TV’s Software
View your TV's software version and update it if necessary.
[ DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after
completing the software update. Video and audio settings will be reset to their defaults after a software
update.
Settings Support Software Update Try Now
Updating through the Internet
Settings Support Software Update Update Now Try Now
"Updating from the Internet requires an active Internet connection.
Updating through a USB device
Settings Support Software Update Update Now
After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device
to the TV to update.
"To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update
package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
Updating the TV automatically
Settings Support Software Update Auto update Try Now
If the TV is connected to the Internet, you can have the TV update its software automatically while you are watching
the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto update is set to On automatically. If you want this function
disabled, use the Select button to turn it off.
"This function may take a longer time if another network function is running concurrently.
"This function requires an Internet connection.
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Protecting the TV from Hacking and Malicious Code
Protect your TV from hacking attempts and malicious code.
Settings General System Manager Smart Security Try Now
You can use Smart Security to protect the TV from hacking and malicious code when it is connected to the Internet.
Scanning the TV and connected storage for malicious code
Settings General System Manager Smart Security Scan
If malicious code is found, the results of the scan will appear on the screen. This result window displays all malicious
code found. You can quarantine (isolate) the code. Quarantining prevents it from executing.
1. Select all the malicious code to quarantine.
2. Select Isolate.
The selected malicious code is relocated to the Isolated List.
"The Isolated List displays all quarantined malicious codes.
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Audio and Video Functions for the Visually or Hearing Impaired
You can configure the functions for the visually or hearing impaired.
Running the accessibility functions
Settings General Accessibility Try Now
Running Accessibility Shortcuts
The Accessibility Shortcuts provide access to the accessibility functions. To display the Accessibility Shortcuts, press
and hold the Volume button for 1 second or more. You can easily turn on or turn off the functions such as Voice Guide,
High Contrast, Enlarge, Greyscale, Colour Inversion, Learn TV Remote, Menu Learning Screen, Multi-output Audio,
Sign Language Zoom, Slow Button Repeat, etc.
"On the standard remote control, press the AD/SUBT. button or press and hold MUTE button.
"Even if the Voice Guide is set to Off or muted, the voice guide for Accessibility Shortcuts is enabled.
"The shortcut menus may not appear depending on the model or geographical area.
Enabling voice guides for the visually impaired
Settings General Accessibility Voice Guide Settings Try Now
You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this
function, set Voice Guide to On. With Voice Guide on, the TV provides voice guides for channel change, volume adjust,
information on current and upcoming programmes, schedule viewing, other TV functions, various content in the
Internet, and in Search.
You can go to Voice Guide and press the Select button to turn the function on or off.
"The Voice Guide is provided in the language that is specified on the TV Language. However, some languages are not
supported by Voice Guide even though they are listed in the TV Language. English is always supported.
"For more information about the TV Language settings, refer to "Changing the menu language".
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Changing the volume, speed, and pitch of the Voice Guide
You can configure the volume, speed, and pitch of the voice guide.
White text on black background (high contrast)
Settings General Accessibility High Contrast Try Now
You can change Smart Hub and setting menu screens to white text on a black background and change the
transparent TV menus to opaque automatically so that text can be more easily read.
"If High Contrast is on, some Accessibility menus are not available.
Setting the screen to a black and white tone
Settings General Accessibility Greyscale Try Now
You can change the colour of the TV screen to a black and white tone to sharpen blurred edges caused by colours.
"If Greyscale is on, some Accessibility menus are not available.
"This function may not be supported depending on the model or geographical area.
Inverting the screen colour
Settings General Accessibility Colour Inversion Try Now
You can invert the colours of the text and background for the setting menus displayed on the TV screen to make it
easier to read them.
"If Colour Inversion is on, some Accessibility menus are not available.
"This function may not be supported depending on the model or geographical area.
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Enlarging the font (for the visually impaired)
Settings General Accessibility Enlarge Try Now
You can enlarge the size of the font on the screen. To activate this function, set Enlarge to On.
Learning about the remote control (for the visually impaired)
Settings General Accessibility Learn TV Remote Try Now
This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control.
When this function is activated, you can press a button on the remote control and the TV will tell you its name. Press
the button twice to exit Learn TV Remote.
"This function is only available when Voice Guide is enabled.
Learning about the TV menu
Settings General Accessibility Menu Learning Screen Try Now
Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you
select.
"This function is only available when Voice Guide is enabled.
Listening to the TV through Bluetooth devices (for the hearing impaired)
Settings General Accessibility Multi-output Audio
You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you
can set the volume of the Bluetooth headphone higher than the volume of the TV speaker.
"This function may not be supported depending on the model or geographical area.
"When you connect the Bluetooth headphone to the TV, Multi-output Audio is activated. For more information about
connecting Bluetooth devices to the TV, refer to "Listening to the TV through Bluetooth devices".
- 113 -
Enlarging the sign language screen for the hearing impaired
Settings General Accessibility Sign Language Zoom Settings Try Now
You can zoom in the sign language screen when the programme you are watching provides it. First, set Sign
Language Zoom to On, and then select Edit Sign Language Zoom to change the position and magnification of the
sign language screen.
Configuring the repeat settings for remote control buttons
Settings General Accessibility Remote Button Repeat Settings Try Now
You can configure the operation speed of the remote control buttons so that they slow down when you continually
press and hold them. First, set Slow Button Repeat to On, and then adjust the operation speed in Repeat Interval.
Using Other Functions
You can view other functions.
Changing the menu language
Settings General System Manager Language Try Now
Setting up a password
Settings General System Manager Change PIN Try Now
The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "0000".
"If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the
remote control in the order shown to reset the PIN to "0000".
On the Samsung Smart Remote: Select VOL button. Volume Up Volume Down Volume Up .
On the standard remote control: Select button. ( ) (Volume Up) Select RETURN button. ( ) (Volume Down)
Select RETURN button. ( ) (Volume Up) Select RETURN button.
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Selecting Usage or Retail Mode
Settings General System Manager Usage Mode Try Now
You can set the TV for retail environments by setting Usage Mode to Retail Mode.
"For all other uses, select Home Mode.
"Use Retail Mode only in a store. With Retail Mode, some functions are disabled, and the TV settings automatically reset
after a preset amount of time.
Managing External Devices
Settings General External Device Manager Device Connection Manager Try Now
When you connect external devices such as mobile devices or tablets connected to the same network as the TV so
you can share content, you can view the list of allowed devices and connected devices.
●Access Notification
Set whether to display a notification when an external device such as a mobile device or tablet attempts to
connect to the TV.
●Device List
Manage a list of external devices registered to the TV.
Using AirPlay
Settings General Apple AirPlay Settings
You can use AirPlay to view content from your iPhone, iPad, or Mac on the TV screen.
"This function may not be supported depending on the model or geographical area.
Restoring the TV to the factory settings
Settings General Reset Try Now
You can restore all TV settings to the factory defaults.
1. Select Reset. The security PIN entry window appears.
2. Enter the security PIN, and then select Yes. All settings are then reset. The TV turns off and on again
automatically and displays the Initial Setup screen.
"For more information on Reset, refer to the user manual that came with the TV.
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Teletext Feature
Learn how to use Teletext and run the functions provided by Teletext Service.
"This function is available only in the channel that supports the teletext service.
"This function may not be supported depending on the model or geographical area.
"To enter the Teletext feature,
On the Samsung Smart Remote: Press the or button and then select TTX/MIX on the pop-up list.
On the standard remote control: Press the / TTX/MIX button.
"To exit from the Teletext feature,
On the Samsung Smart Remote: Press the TTX/MIX button on the pop-up list until a live TV programme appears.
On the standard remote control: Press the / TTX/MIX button on the remote control until live TV appears.
The index page of the Teletext service gives you information on how to use the Service. For Teletext information to
be displayed correctly, channel reception must be stable. Otherwise, information may be missing or some pages may
not be displayed.
"To change the Teletext page,
"On the Samsung Smart Remote: Press the numeric button on the virtual numeric pad.
"On the standard remote control: Press the numeric button.
On the Samsung Smart Remote
TTX/MIX (Full TTX / Double TTX / Mix / Live TV): The teletext mode is activated in the channel that is being watched.
Each time you press the TTX/MIX button, the teletext mode changes in the order of Full TTX → Double TTX → Mix →
Live TV.
●Full TTX: The teletext mode appears on the full screen.
●Double TTX: The teletext mode appears on the half screen along with the currently viewed channel on the
other half.
●Mix: The teletext mode appears transparently on the currently viewed channel.
●Live TV: It returns to the live TV screen.
- 116 -
Colour buttons (red, green, yellow, blue): If the FASTEXT system is used by the broadcasting company, the different
topics on a Teletext page are colour-coded and can be selected by coloured buttons. Press the colour corresponding
to the topic of your choice. A new colour coded page appears. Items can be selected in the same way. To display the
previous or next page, select corresponding coloured button.
6 Index: Displays the index (contents) page at any time while you are viewing Teletext.
1 Sub Page: Displays the available sub-page.
0 List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List
save mode, you can save a Teletext page into a list using the 8 (Store) button.
8 Store: Stores the Teletext pages.
2 Page Up: Displays the next Teletext page.
3 Page Down: Displays the previous Teletext page.
5 Reveal/Conceal: Displays or hides the hidden text (answers to quiz games, for example). To display the normal
screen, press it again.
4 Size: Displays the teletext on the upper half of the screen in double-size. To move the text to the lower half of the
screen, press it again. For normal display, press it once again.
9 Hold: Holds the display at the current page, in the case that there are several secondary pages that follow
automatically. To undo, press it again.
7 Cancel: Shrinks the Teletext display to overlap with the current broadcast. To undo, press it again.
- 117 -
On the standard remote control
"On the standard remote control, the Teletext function icons are printed on some remote control buttons. To run a Teletext
function, find its icon printed on a remote control button, and then press the found button.
/ TTX/MIX
Full TTX / Double TTX / Mix / Live TV: The teletext mode is activated in the channel that is being watched. Each time
you press the / TTX/MIX button, the teletext mode changes in the order of Full TTX → Double TTX → Mix → Live
TV.
●Full TTX: The teletext mode appears on the full screen.
●Double TTX: The teletext mode appears on the half screen along with the currently viewed channel on the
other half.
●Mix: The teletext mode appears transparently on the currently viewed channel.
●Live TV: It returns to the live TV screen.
Colour buttons (red, green, yellow, blue): If the FASTEXT system is used by the broadcasting company, the different
topics on a Teletext page are colour-coded and can be selected by coloured buttons. Press the colour corresponding
to the topic of your choice. A new colour coded page appears. Items can be selected in the same way. To display the
previous or next page, select corresponding coloured button.
6 SETTINGS
Index: Displays the index (contents) page at any time while you are viewing Teletext.
1 PRE-CH
Sub Page: Displays the available sub-page.
0 SOURCE
List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save
mode, you can save a Teletext page into a list using the 8 (Store) button.
8 CH LIST
Store: Stores the Teletext pages.
2 CH <
Page Up: Displays the next Teletext page.
3 CH >
Page Down: Displays the previous Teletext page.
- 118 -
5 INFO
Reveal/Conceal: Displays or hides the hidden text (answers to quiz games, for example). To display the normal
screen, press it again.
4 AD/SUBT.
"Depending on the model or geographical area.
Size: Displays the teletext on the upper half of the screen in double-size. To move the text to the lower half of the
screen, press it again. For normal display, press it once again.
9 RETURN
Hold: Holds the display at the current page, in the case that there are several secondary pages that follow
automatically. To undo, press it again.
7 EXIT
Cancel: Shrinks the Teletext display to overlap with the current broadcast. To undo, press it again.
Typical Teletext page
Part Contents
A Selected page number.
B Broadcasting channel identity.
C Current page number or search indications.
DDate and time.
E Text.
F Status information. FASTEXT information.
- 119 -
Troubleshooting
If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not
addressed in the Troubleshooting section, contact the Samsung Call Centre.
Picture Issues
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
Settings Support Self Diagnosis Start Picture Test Try Now
Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is
caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults.
The problem Try this!
Flickering and Dimming
If your Samsung Television is flickering or dimming sporadically, you may need to disable
some of the energy efficiency features.
Disable Ambient Light Detection, Energy Saving Mode, or Motion Lighting.
• Settings General Eco Solution Ambient Light Detection
• Settings General Eco Solution Energy Saving Mode
• Settings General Eco Solution Motion Lighting
Component Connections/
Screen Colour
If the colour on your TV screen is not correct or the black and white colours are off, run Start
Picture Test.
• Settings Support Self Diagnosis Start Picture Test
If the test results indicate that the problem is not caused by the TV, do the following:
When using the One Connect, confirm that its video input connectors are connected to the
correct external device video output connectors.
When using the component cable, confirm that the green (Y), blue (Pb), and red (Pr) jacks
are plugged into their proper connectors.
For more information about how to connect an external device, run Connection Guide.
• Source Connection Guide
Screen Brightness
If the colours on your Samsung TV are correct but just a little too dark or bright, try
adjusting the following settings first.
• Settings Picture Expert Settings Backlight
• Settings Picture Expert Settings Contrast
• Settings Picture Expert Settings Brightness
• Settings Picture Expert Settings Sharpness
• Settings Picture Expert Settings Colour
• Settings Picture Expert Settings Tint (G/R)
- 120 -
The problem Try this!
Blurring, or Juddering
If you notice blurring or juddering on the screen, use the Auto Motion Plus Settings function
to resolve the issue.
• Settings Picture Expert Settings Auto Motion Plus Settings
Unwanted Powering Off
If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency
functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a
specified period of time.
• Settings General System Manager Time Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been
enabled and disable it.
• Settings General Eco Solution Auto Power Off
• Settings General System Manager Time Off Timer
Problems Powering On
If you are having problems powering on your TV, there are a number of things to check
before calling the service department.
Confirm that the TV's power cord is connected correctly at both ends and that the remote
control is operating normally.
Make sure that the antenna cable or the cable TV's cable is firmly connected.
If you have a cable box or satellite box, confirm that it is plugged in and turned on.
Unable to find a Channel
If your TV is not connected to a cable box or satellite box, run Auto Tuning.
• Settings Broadcasting (Auto Tuning Settings) Auto Tuning
"The Auto Tuning Settings may not appear depending on the model or geographical area.
The TV image does not look
as good as it did in the store.
Store displays are tuned to a digital UHD channel or HD channel.
If you are using analogue cable, upgrade to digital cable.
If you use an analogue cable box or satellite box, upgrade to a digital cable box or satellite
box and adjust the digital cable box and satellite box's video output resolution to UHD or
HD.
Be sure to use an HDMI cable to enjoy high quality videos.
To connect the TV with your PC, make sure that your PC's graphic card supports UHD
resolutions.
For more information about the supported UHD resolutions, refer to "Supported Resolutions
for UHD Input Signals".
The picture is distorted.
The compression of video content may cause picture distortions, especially in fast moving
pictures from sports programmes and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a
malfunction.
Mobile phones used close to the TV (within 1 m) may cause noise on analogue.
- 121 -
The problem Try this!
The colour is wrong or
missing.
If you’re using a Component connection, make sure that the Component cables are
connected to the correct jacks.
Incorrect or loose connections may cause colour problems or a blank screen.
The colour is poor or the
picture is not bright enough.
Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Colour settings.
• Settings Picture Picture Mode
• Settings Picture Expert Settings Brightness
• Settings Picture Expert Settings Sharpness
• Settings Picture Expert Settings Colour
See if Energy Saving Mode has been enabled.
• Settings General Eco Solution Energy Saving Mode
Try resetting the picture.
• Settings Picture Expert Settings Reset Picture
There is a dotted line on the
edge of the screen.
Change Picture Size to 16:9 Standard.
• Settings Picture Picture Size Settings Picture Size 16:9 Standard
The picture is black and
white.
Use a composite cable when you connect AV equipment to the TV.
If you are using AV or analogue equipment, disconnect the adapter from the Component
(Blue) input port on the TV and connect it to the AV (Yellow) input port.
Check whether Greyscale is set to On.
• Settings General Accessibility Greyscale
The picture won’t display in
full screen.
HD channels will have black bars on either side of the screen when displaying upscaled SD
(4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that
have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
• Settings Picture Picture Size Settings Picture Size
Subtitles appear on the TV
screen.
Turn off the Subtitle function in Subtitle Settings.
• Settings General Accessibility Subtitle Settings Subtitle
"If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre
for assistance.
"If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
"If the problem persists, check the signal strength or refer to the external device’s user manual.
- 122 -
Sound and Noise Issues
When the TV has difficulties with sound, these steps may help resolve the problem.
Testing the sound
Settings Support Self Diagnosis Start Sound Test Try Now
If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external device or the
broadcast signal's strength.
The problem Try this!
How can I connect an audio
device to the TV?
The connection method may differ depending on the audio device.
For more information about how to connect an audio device, run Connection Guide.
• Source Connection Guide Audio Device
There is no sound or the
sound is too low at maximum
volume.
Check the volume control of your TV, and then check the volume control of the external
device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV.
The picture is good but there
is no sound.
Set Sound Output to TV Speaker.
• Settings Sound Sound Output
If you are using an external device, check the device’s audio output option. For example,
you may need to change your cable box’s audio option to HDMI if the box connected to your
TV is using an HDMI cable.
To listen to computer sound, connect an external speaker to the computer’s audio output
connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device’s power
cable.
No sound is heard.
Check whether Digital Output Audio Format is set to Dolby Digital+.
Set Digital Output Audio Format to Dolby Digital+ only when you play Dolby Digital+ (with
Atmos) content.
If you are using an AV receiver that does not support Dolby Digital+, you will hear no sound
when you select Dolby Digital+.
• Settings Sound Expert Settings Digital Output Audio Format
Dolby Digital+
- 123 -
The problem Try this!
The speakers are making an
odd sound.
Run Start Sound Test.
• Settings Support Self Diagnosis Start Sound Test
Make sure that the audio cable is connected to the correct audio output connector on the
external device.
For antenna or cable connections, check the signal information. A low signal level may
cause sound distortions.
The sound is interrupted.
The sound may frequently be interrupted when a Bluetooth speaker is used. Make sure
that the Bluetooth speaker and the wireless access point are on a straight line, and the
Bluetooth speaker is placed as close as possible to the TV.
To minimise interruptions, we recommend a wireless access point that uses a 5 GHz
frequency.
If the problem persists, we recommend that you use a wired connection.
Whenever a function is used
on the TV or the channel is
changed, the TV voices the
activity.
The TV explains in voice-over
the video scenes displayed
on the screen.
Turn off the Voice Guide function in Voice Guide Settings.
• Settings General Accessibility Voice Guide Settings Voice Guide
The TV audio is not being
played through the AV
receiver.
Connect an optical cable to the TV and the AV receiver.
ARC enables the TV to output digital sound via the HDMI (ARC) port.
However, ARC is only available when the TV is connected to an AV receiver that supports
ARC.
"The HDMI (ARC) port may support eARC in some models.
- 124 -
Channel and Broadcast Issues
When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.
The problem Try this!
“Weak or No Signal”
displayed in TV mode/cannot
find channel.
Make sure that the external device is connected securely and turned on. Move to Sources to
switch to other input sources.
• Source Sources
The TV is not receiving all
channels.
Confirm that the coaxial cable is securely connected to the TV.
Run Reset or Auto Tuning.
• Settings General Reset
• Settings Broadcasting (Auto Tuning Settings) Auto Tuning
"The Auto Tuning Settings may not appear depending on the model or geographical
area.
Broadcasting is deactivated.
Broadcasting is only available when Source is set to TV.
Broadcasting cannot be accessed while you watch TV using a cable box or satellite box.
Broadcasting cannot be accessed while a recording is in progress or the Timeshift function
is running.
- 125 -
External Device Connectivity Issues
When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these
steps may help resolve the problem.
The problem Try this!
The "Mode Not Supported"
message appears. Adjust the output resolution of the external device to a resolution supported by the TV.
The video is OK but there is
no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using a DVI to HDMI cable, a separate audio cable is required.
To listen to the computer sound, connect external speakers to the audio output connection
of the computer.
How can I use Screen
Mirroring?
To wirelessly connect the TV to your PC, read the instructions at PC Screen Sharing
(Wireless) in Connection Guide, and then try to connect.
• Source Connection Guide PC Screen Sharing (Wireless)
Confirm that the TV and your PC are connected to the same wireless network.
To wirelessly connect the TV to your mobile device, read the instructions at Smartphone
Screen Sharing (Smart View) in Connection Guide, and then try to connect.
• Source Connection Guide Smartphone Screen Sharing (Smart View)
If the TV has difficulties connecting to your PC or mobile device due to surrounding radio
interferences, change the frequency of the wireless access band, and then try to connect.
No screen appears when
connecting the TV to an
external device.
For more information about how to connect an external device, run Connection Guide.
• Source Connection Guide
Make sure that the external device is connected securely and turned on. Move to Sources to
switch to other input sources.
• Source Sources
- 126 -
Network Issues
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
Settings Support Self Diagnosis Start Smart Hub Connection Test Try Now Try Now
If the TV has trouble with network connection or TV services, check the Smart Hub connection status.
The problem Try this!
Wireless network
connection failed.
Unable to connect to a
wireless access point.
Make sure that no items that can generate electromagnetic interferences are placed
between the TV and the wireless/wired access point.
Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn
it on.
Enter the correct password if required.
If the wireless connection fails, connect the TV to the access point via a LAN cable.
If the TV can connect to the Internet normally via the wired connection, there might be a
problem with the access point. In this case, try using a different access point.
Wired network connection
failed.
Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access
point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Auto IP configuration failed.
Unable to connect to the
network.
Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access
point is turned on.
If the access point is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Disconnect and then reconnect the power cable of the TV, or press and hold the power
button for 3 seconds.
Connected to a local
network, but not to the
Internet.
1. Check if the Internet LAN cable is connected to the access point's external LAN port.
2. Check the DNS setting in IP Settings.
– Settings General Network Network Status IP Settings
Network setup is
completed, but unable to
connect to the Internet.
If the problem persists, contact your Internet service provider.
"Wired networks are not supported by some models.
- 127 -
Anynet+ (HDMI-CEC) Issues
When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.
The problem Try this!
What is Anynet+?
You can use the TV's remote control to control external devices that support Anynet+ (HDMI-
CEC) and that are connected to the TV via an HDMI cable. For example, if a connected external
device supports Anynet+, you can have the connected device turn on or off when you turn the
TV on or off.
Anynet+ does not work.
Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices
only.
Check if the power cord of the Anynet+ device is properly connected.
Check the cable connections of the Anynet+ device.
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
• Settings General External Device Manager Anynet+ (HDMI-CEC)
Anynet+ may not function when some other functions are active, including Channel Search,
Smart Hub, Initial Setup, etc.
If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn
your TV off and on.
I want to start Anynet+.
I also want the connected
devices to turn on when
the TV is turned on.
Move the focus to the Anynet+ device at Source, press the up directional button to
move to Anynet+ (HDMI-CEC), and then press the Select button.
Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMI-
CEC) menu to see if Anynet+ (HDMI-CEC) is set to On.
• Settings General External Device Manager Anynet+ (HDMI-CEC)
I want to exit Anynet+.
I also do not want the
connected devices to turn
on and off when the TV is
turned on or off.
Turn off the Anynet+ (HDMI-CEC) function.
• Settings General External Device Manager Anynet+ (HDMI-CEC)
The message "Connecting
to Anynet+ device..." or
"Disconnecting from
Anynet+ device" appears
on the screen.
You cannot use the remote control when the TV is configuring Anynet+ or switching to the TV
viewing screen.
Use the remote control after the TV has completed the Anynet+ configuration or has switched
to the TV viewing screen.
The Anynet+ device won't
play. You cannot use the play function when Reset is in progress.
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The problem Try this!
The connected device is
not displayed.
Check whether the device supports Anynet+.
Check whether the HDMI cable is properly connected.
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
• Settings General External Device Manager Anynet+ (HDMI-CEC)
Scan for Anynet+ devices again.
Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is
connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+.
If the connection is terminated because there has been a power failure or the HDMI cable has
been disconnected, please scan for the device again.
Remote Control Issues
When the remote control isn't working, these steps may help resolve the problem.
The problem Try this!
The remote control does not
work.
The connection between the Samsung Smart Remote and the TV may be lost.
Point the Samsung Smart Remote at the front of the TV, and then press and hold the and
buttons simultaneously for 3 seconds or more.
Also, if the remote control is not working or slow, the batteries might be low or dead. If this
is the case, replace the batteries. Alkaline batteries are recommended for longer battery life.
The remote control
batteries run out quickly.
The batteries may be consumed quickly if the remote control is used very frequently or the
Voice Wake-up function is turned on.
You can extend the battery life by turning off the Voice Wake-up function.
• Explore Now Settings Voice Wake-up
"The Voice Wake-up function may not be supported depending on the model or
geographical area.
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Recording Issues
When Timeshift or Schedule recording aren't working, these steps may help resolve the problem.
The problem Try this!
The Timeshift or recording
function cannot be used.
Check if there is a storage device connected to the TV.
Recording will automatically stop if the signal becomes too weak.
Check the free space on the storage device.
The function will not work if there isn't enough storage space on the storage device.
Before using the recording function, be sure to read all precautions. For more
information, refer to "Before Using the Recording and Timeshift Functions".
Cannot record videos received
from an external device or
Samsung TV Plus.
The recording function is only available for digital broadcast channels received by the TV.
You cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message
appears when the Timeshift or
recording function is used.
To use the recording function, the storage device connected to the TV must have been
already formatted.
Formatting the storage device deletes all data from it, and the storage device is
formatted in NTFS.
The recorded files on the TV are
not played back on a PC.
The recorded files on the TV can only be played back on the same TV. Those video files
cannot be played back on a PC or other TV.
"This function may not be supported depending on the model or geographical area.
Apps
When apps aren't working, these steps may help resolve the problem.
The problem Try this!
I launched an app, but
it's in English. How can I
change the language?
Languages supported by an app may be different from the TV Language set in the menu.
The ability to change the language depends on the app's provider.
My application is not
working.
The services of your application are not provided by the TV but by the application service
provider.
Refer to the Help section on the application service provider's website.
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Media Files
When files aren't playing, this may help resolve the problem.
The problem Try this!
Some files are
interrupted during
playback.
This problem may occur with unsupported files or high-bitrate files. Most files can be played
back, but some files may not play smoothly.
Some files can't be
played.
Some files that use an unsupported codec may not be played back.
Make sure that the codec is supported by the TV. For more information about the supported
codecs, refer to "Read Before Playing Photo, Video, or Music Files".
Voice Recognition Issues
When the voice recognition or Bixby functions aren't working, these steps may help resolve the problem.
"The Voice Wake-up function may not be supported depending on the model or geographical area.
The problem Try this!
Bixby answers
automatically.
The TV may recognise an ambient noise or everyday conversation as a call to Bixby.
Turn off the Voice Wake-up function or set the sensitivity to Low.
• Explore Now Settings Voice Wake-up
I spoke "Hi, Bixby" but
Bixby does not answer.
The Samsung Smart Remote may not recognise your voice when it is far away from you, turned
upside down, or located in an environment with loud ambient noise.
•Use the Samsung Smart Remote less than 2 feet (1.5 m) with the remote control buttons
facing upward. (There is a built-in microphone on the front of the Samsung Smart Remote.)
•Do not place the Samsung Smart Remote near the TV speaker or an audio speaker.
Turn on the Voice Wake-up function.
• Explore Now Settings Voice Wake-up
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Other issues
Use these procedures to resolve other issues that may occur in relation to the product.
The problem Try this!
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the top of the TV.
The bottom, however, may feel hot to the touch after extended use.
Children watching TV need constant adult supervision to prevent them from touching the
TV.
This heat, however, is not a defect and does not affect the TV's functionality.
The TV smells of plastic. This smell is normal and will dissipate over time.
The settings are lost after
5 minutes or every time the
TV is turned off.
If Usage Mode is set to Retail Mode, the TV's audio and video settings are automatically
reset every 5 minutes.
Change Usage Mode to Home Mode.
• Settings General System Manager Usage Mode
The TV is tilted to the side. Remove the base stand from the TV and reassemble it.
The stand is wobbly or
crooked. Refer to the Quick setup guide and make sure that the stand is assembled correctly.
A POP (TV’s internal banner
ad) appears on the screen.
Change Usage Mode to Home Mode.
• Settings General System Manager Usage Mode
The TV is making a popping
noise.
The expansion and contraction of the TV's outer casing may cause a popping noise.
This does not indicate a product malfunction.
The TV is safe to use.
The TV is making a
humming noise.
Your TV utilises high-speed switching circuits and high levels of electrical current.
Depending on the TV's brightness level, the TV may seem slightly noisier than a
conventional TV.
Your TV has undergone strict quality control procedures that meet our demanding
performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable cause for an
exchange or refund.
The software update over
the Internet has failed.
Check the network connection status.
• Settings General Network Network Status
If the TV is not connected to a network, connect it to a network.
The upgrade stops if you already have the latest software version.
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Diagnosing TV operational issues
You can diagnose issues with your TV and Smart Hub and run reset functions.
Settings Support Self Diagnosis Try Now
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also
view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the
Smart Hub reset functions.
●Start Picture Test
●Start Sound Test
●TV Device Manager
●Start Smart Hub Connection Test
●Reset Smart Hub
The problem Try this!
Reset Smart Hub
Resets all Smart Hub settings to their factory defaults and deletes all information related to
Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub
applications.
• Settings Support Self Diagnosis Reset Smart Hub
Reset picture Resets current picture settings to the default settings.
• Settings Picture Expert Settings Reset Picture
Reset sound Resets current sound settings to the default settings.
• Settings Sound Expert Settings Reset Sound
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Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings Support Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have a
Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web.
You can also turn Remote Management on and off.
"This function requires an Internet connection.
"You can also start Remote Management function by pressing and holding the button for 5 or more seconds.
Finding the contact information for service
Settings Support About This TV Try Now
You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's
software version, Open Source Licence and other information you may need to get service support from a Samsung
call agent or the Samsung website.
"You can also view information by scanning the QR code of your TV.
"You can also start this function by pressing and holding the button for 5 or more seconds. For the standard remote
control, press and hold the (Play) button for 5 or more seconds. Continue holding the button until the customer
information pop-up window appears.
Requesting service
Settings Support Request Support Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that you
encountered, enter the required item, move the focus to Next, and then press the Select button. Select Request Now
Send or Schedule Appointment Request Send. Your service request will be registered. The Samsung Contact
Centre will contact you to set up or confirm your service appointment.
"You must agree to the terms and conditions for the service request.
"This function may not be supported depending on the geographical area.
"This function requires an Internet connection.
- 134 -
Precautions and Notes
You can get instructions and information that you must read after installation.
Before Using the Recording and Timeshift Functions
Read these instructions before using Recording and Timeshift.
"This function may not be supported depending on the model or geographical area.
Before using the recording and schedule recording functions
"Recording may not be supported depending on the model or geographical area.
●To set up a Schedule Recording, you must first set the TV's clock. Set the Clock Set.
– Settings General System Manager Time Clock Set
●You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries.
●Recordings are DRM-protected and therefore cannot be played back on a computer or on a different TV. In
addition, these files cannot be played back on your TV if its video circuit has been replaced.
●A USB hard drive with a speed of 5,400 rpm or above is recommended. However, RAID-type USB hard drives
are not supported.
●USB memory sticks are not supported.
●The total recording capacity may differ with the amount of available hard drive space and the recording
quality level.
- 135 -
●Schedule Recording requires at least 100 MB of free space on the USB storage device. Recording will stop if
the available storage space falls below 50 MB while recording is in progress.
●If the available storage space falls below 500 MB while both the Schedule Recording and Timeshift functions
are in progress, only the recording will stop.
●The maximum recording time is 720 minutes.
●Videos are played according to the TV settings.
●If the input signal is changed while recording is in progress, the screen will go blank until the change is made.
In this case, recording will resume, but will not be available.
●When using the Record or Schedule Recording function, the actual recording may start a second or two later
than the specified time.
●If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC external
device, the priority is given to the Schedule Recording.
●Connecting a recording device to the TV automatically deletes abnormally saved recorded files.
●If the Sleep Timer or Auto Power Off has been set, the TV will override these settings, continue to record, and
turn off after the recording has ended.
– Settings General System Manager Time Sleep Timer
– Settings General Eco Solution Auto Power Off
- 136 -
Before using the timeshift function
"Timeshift may not be supported depending on the model or geographical area.
●A USB hard drive with a speed of 5,400 rpm or above is recommended. However, RAID-type USB hard drives
are not supported.
●USB memory sticks or flash drives are not supported.
●The total recording capacity may differ with the amount of available hard drive space and the recording
quality level.
●If the available storage space falls below 500 MB while both the Schedule Recording and Timeshift functions
are in progress, only the recording will stop.
●The maximum amount of time available for the Timeshift function is 90 minutes.
●The Timeshift function is not available for locked channels.
●Time-shifted videos are played according to the TV settings.
●The Timeshift function may be terminated automatically once it reaches its maximum capacity.
●The Timeshift function requires at least 1.5 GB of free space available on the USB storage device.
Supported broadcasting audio options
Check the supported broadcasting audio options.
Audio Type Dual Sound Default
Mono Mono Automatic change
A2 Stereo Stereo Stereo, Mono Automatic change
Dual Dual I, Dual II Dual I
Mono Mono Automatic change
NICAM Stereo Stereo Mono, Stereo Automatic change
NICAM Dual Mono, NICAM Dual-1, NICAM
Dual-2 NICAM Dual-1
"If the Stereo signal is too weak and an automatic switching occurs, select Mono.
"Available only for the stereo signals.
"Available only when the input source is set to TV.
- 137 -
Read Before Using APPS
Read this information before using APPS.
●If you want to download new apps using APPS, first sign in to your Samsung account.
●Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content,
certain features, applications, and services may not be available on all devices or in all territories. Visit http://
www.samsung.com for more information on specific device information and content availability. Services and
content availability are subject to change without prior notice.
●Samsung Electronics takes no legal responsibility whatsoever for any interruption of app services caused by
the service provider for any reason.
●Application services may be provided in English only and available content may differ with the geographical
area.
●For more information about applications, visit the applicable service provider's website.
●An unstable Internet connection may cause delays or interruptions. In addition, applications may terminate
automatically depending on the network environment. If this occurs, check your Internet connection and try
again.
●Application services and updates may become unavailable.
●Application content is subject to change by the service provider without prior notice.
●Specific services may differ with the version of the application installed on the TV.
●An application's functionality may change in future versions of the application. If this occurs, run the
application's tutorial or visit the service provider's website.
●Depending on the service provider's policies, certain applications may not support multitasking.
- 138 -
Read Before Using the Internet
Read this information before using the Internet.
●File download is not supported.
●The Internet function may not be able to access certain websites, including websites operated by certain
companies.
●The TV does not support playback of flash videos.
●E-commerce for online purchases is not supported.
●ActiveX is not supported.
●Only a limited number of fonts are supported. Certain symbols and characters may not be displayed properly.
●The response to remote commands and the resulting on-screen display may be delayed while a web page is
loading.
●Loading a web page may be delayed or suspended completely depending on the status of the participating
systems.
●Copy and paste operations are not supported.
●When composing an email or a simple message, certain functions such as the font size and colour selection
may not be available.
●There is a limit to the number of bookmarks and the size of the log file that can be saved.
●The number of windows that can be opened concurrently is limited.
●Web browsing speed will differ with the network environment.
●Browsing history is saved from latest to oldest, with the oldest entries being overwritten first.
●Depending on the types of video/audio codecs supported, you may not be able to play certain HTML5 video
and audio files.
●Video sources from PC-optimised streaming service providers may not play properly on our proprietary
Internet browser.
- 139 -
Read before setting up a wireless Internet connection
Precautions for wireless Internet
●This TV supports the IEEE 802.11 a /b /g /n /ac communication protocols. Samsung recommends using IEEE
802.11n. Video files stored on a device connected to the TV via a Home Network may not play back smoothly.
"Some of the IEEE 802.11 communication protocols may not be supported depending on the model or geographical
area.
●To use wireless Internet, the TV must be connected to a wireless access point or modem. If the wireless access
point supports DHCP, the TV can use a DHCP or static IP address to connect to the wireless network.
●Select a channel that is not currently in use for the wireless access point. If the channel set is currently being
used by the wireless access point to communicate with another device, the result is usually interference and/
or a communications failure.
●Most wireless networks have an optional security system. To enable a wireless network's security system,
you need to create a password using characters and numbers. This password is then needed to connect to a
security-enabled access point.
Wireless security protocols
The TV only supports the following wireless network security protocols. The TV cannot connect to non-certified
wireless access point.
–Authentication Modes: WEP, WPAPSK, WPA2PSK
–Encryption Types: WEP, TKIP, AES
In compliance with the Wi-Fi certification specifications, Samsung TVs do not support WEP or TKIP security
encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected
Setup), you can connect the TV to your network using PBC (Push Button Configuration) or a PIN (Personal
Identification Number). WPS automatically configures the SSID and WPA key settings.
- 140 -
Read Before Playing Photo, Video, or Music Files
Read this information before playing media content.
Limitations on use of photo, video, and music files Try Now
●The TV supports MSC (Mass Storage Class) USB devices only. MSC is a class designation for mass storage
devices. Types of MSC devices include external hard drives, flash card readers, and digital cameras. (USB hubs
are not supported.) These kinds of devices must be connected directly to the USB port. The TV may not be able
to recognise a USB device or read the files on the device if it is connected with a USB extension cable. Do not
disconnect USB devices while they are transferring files.
●When connecting an external hard drive, use the USB (HDD 5V 1A) port. We recommend that you use an
external hard drive with its own power adapter.
●Certain digital cameras and audio devices may not be compatible with the TV.
●If there are multiple USB devices connected to the TV, the TV might not be able to recognise some or all the
devices. USB devices that use high-power input should be connect to the USB (HDD 5V 1A) port.
●The TV supports the FAT, exFAT, and NTFS file systems.
●In the media contents list, the TV can display up to 1,000 files per folder. If the USB device contains more than
8,000 files and folders, however, some files and folders might not be accessible.
●Certain files, depending on how they are encoded, may not play on the TV.
●Certain files are not supported on all models.
●DivX and DTS codecs are not supported by the Samsung TV models released in 2019.
- 141 -
Supported subtitles
Subtitle formats
Name Format
MPEG-4 Timed text .ttxt
SAMI .smi
SubRip .srt
SubViewer .sub
Micro DVD .sub or .txt
SubStation Alpha .ssa
Advanced SubStation Alpha .ass
SMPTE-TT Text .xml
Video formats with subtitles
Name Container
Xsub AVI
SubStation Alpha MKV
Advanced SubStation Alpha MKV
SubRip MKV
VobSub MKV
MPEG-4 Timed text MP4
TTML in smooth streaming MP4
SMPTE-TT TEXT MP4
SMPTE-TT PNG MP4
- 142 -
Supported image formats and resolutions
File extension Format Resolution
*.jpg
*.jpeg JPEG 15360 x 9024
*.webp PNG 4096 x 4096
*.bmp BMP 4096 x 4096
*.mpo MPO 15360 x 8640
"The MPO format is supported partly.
Supported music formats and codecs
File extension Format Codec Note
*.mp3 MPEG MPEG1 Audio Layer 3
*.m4a
*.mpa
*.aac
MPEG4 AAC
*.flac FLAC FLAC Supports up to 2 channels
*.ogg OGG Vorbis Supports up to 2 channels
*.wma WMA WMA WMA is supported up to 10 Pro 5.1 channels.
WMA lossless audio is not supported.
*.wav wav wav
*.mid
*.midi midi midi
Supports type 0 and type 1.
Seek is not supported.
Supports USB device only.
*.ape ape ape
*.aif
*.aiff AIFF AIFF
*.m4a ALAC ALAC
- 143 -
Supported video codecs (RU8 series or higher, QLED TV, The Serif, The Frame)
File
format Container Video codecs Resolution Frame rate
(fps)
Bitrate
(Mbps) Audio codecs
H.264 BP/MP/HP
4096 x 2160
4096 x 2160: 30
3840 x 2160: 60 60
HEVC (H.265 - Main, Main10) 60 80
*.avi
*.mkv Motion JPEG 3840 x 2160 30 80
*.asf
*.wmv MVC Dolby Digital
LPCM
*.mp4
*.mov
AVI
MKV MPEG4 SP/ASP ADPCM(IMA, MS)
AAC
*.3gp
*.vro
ASF
MP4 Window Media Video v9 (VC1) 60 HE-AAC
WMA
*.mpg
*.mpeg
*.ts
3GP
MOV
FLV
MPEG2 Dolby Digital+
MPEG(MP3)
*.tp
*.trp
VRO
VOB MPEG1 1920 x 1080 20 MPEG-H
AC-4
*.flv
*.vob
PS
TS Microsoft MPEG-4 v1, v2, v3 G.711(A-Law,
μ-Law)
*.svi
*.m2ts
SVAF Window Media Video v7 (WMV1),
v8 (WMV2) 30
OPUS
*.mts H.263 Sorrenson
VP6
*.webm WebM
VP8 1920 x 1080 60 20
Vorbis
VP9 (Profile 0, profile 2 supported) 3840 x 2160 3840 x 2160: 60 80
*.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 RealAudio 6
- 144 -
Supported video codecs (RU7 series or lower)
File
format Container Video codecs Resolution Frame rate
(fps)
Bitrate
(Mbps) Audio codecs
H.264 BP/MP/HP 4096 x 2160 4096 x 2160: 30
3840 x 2160: 60 60
HEVC (H.265 - Main, Main10) 3840 x 2160 60 80
*.avi
*.mkv Motion JPEG 3840 x 2160 30 80
*.asf
*.wmv MVC Dolby Digital
LPCM
*.mp4
*.mov
AVI
MKV MPEG4 SP/ASP ADPCM(IMA, MS)
AAC
*.3gp
*.vro
ASF
MP4 Window Media Video v9 (VC1) 60 HE-AAC
WMA
*.mpg
*.mpeg
*.ts
3GP
MOV
FLV
MPEG2 Dolby Digital+
MPEG(MP3)
*.tp
*.trp
VRO
VOB MPEG1 1920 x 1080 20 MPEG-H
AC-4
*.flv
*.vob
PS
TS Microsoft MPEG-4 v1, v2, v3 G.711(A-Law,
μ-Law)
*.svi
*.m2ts
SVAF Window Media Video v7 (WMV1),
v8 (WMV2) 30
OPUS
*.mts H.263 Sorrenson
VP6
*.webm WebM
VP8 1920 x 1080 60 20
Vorbis
VP9 (Profile 0, profile 2 supported) 3840 x 2160 3840 x 2160: 60 80
*.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 RealAudio 6
- 145 -
Other restrictions
●Codecs may not function properly if there is a problem with the content.
●Video content does not play or does not play correctly if there is an error in the content or container.
●Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings.
●If the Index Table is has an error, the Seek (Jump) function will not work.
●When playing video over a network connection, the video may not play smoothly because of data transmission
speeds.
●Some USB/digital camera devices may not be compatible with the TV.
●HEVC codec is only available in MKV / MP4 / TS containers.
●The MVC codec is supported partly.
Video decoders
●H.264 UHD is supported up to Level 5.1, and H.264 FHD is supported up to Level 4.1. (TV does not support FMO
/ ASO / RS)
●HEVC UHD is supported up to Level 5.1, and HEVC FHD is supported up to Level 4.1.
●VC1 AP L4 is not supported.
●GMC 2 or above is not supported.
Audio decoders
●WMA is supported up to 10 Pro 5.1 channels.
●WMA1, WMA lossless / Voice are not supported.
●QCELP and AMR NB / WB are not supported.
●Vorbis is supported for up to 5.1 channels.
●Dolby Digital+ is supported for up to 5.1 channels.
●The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec.
- 146 -
Supported video codecs (Q900RB model)
File
format Container Video codecs Resolution Frame rate
(fps)
Bitrate
(Mbps) Audio codecs
H.264 BP/MP/HP 4096 x 2160 4096 x 2160: 30
3840 x 2160: 60 60
HEVC (H.265 - Main, Main10) 7680 x 4320 60 100
*.avi
*.mkv Motion JPEG 3840 x 2160 30 80
*.asf
*.wmv MVC Dolby Digital
LPCM
*.mp4
*.mov
AVI
MKV MPEG4 SP/ASP ADPCM(IMA, MS)
AAC
*.3gp
*.vro
ASF
MP4 Window Media Video v9 (VC1) 60 HE-AAC
WMA
*.mpg
*.mpeg
*.ts
3GP
MOV
FLV
MPEG2 Dolby Digital+
MPEG(MP3)
*.tp
*.trp
VRO
VOB MPEG1 1920 x 1080 20 MPEG-H
AC-4
*.flv
*.vob
PS
TS Microsoft MPEG-4 v1, v2, v3 G.711(A-Law,
μ-Law)
*.svi
*.m2ts
SVAF Window Media Video v7 (WMV1),
v8 (WMV2) 30
OPUS
*.mts H.263 Sorrenson
VP6
*.webm WebM
VP8 1920 x 1080 60 20
Vorbis
VP9 (Profile 0, profile 2 supported) 3840 x 2160 3840 x 2160: 60 80
*.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 RealAudio 6
"Because the specifications are based on the current 8K connectivity and decoding standards, future connectivity,
broadcasting, and decoding standards may not be supported. Upgrading for meeting future standards may require
purchase of additional devices.
"Some 3rd party standards may not be supported.
- 147 -
Other restrictions
●Codecs may not function properly if there is a problem with the content.
●Video content does not play or does not play correctly if there is an error in the content or container.
●Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings.
●If the Index Table is has an error, the Seek (Jump) function will not work.
●When playing video over a network connection, the video may not play smoothly because of data transmission
speeds.
●Some USB/digital camera devices may not be compatible with the TV.
●HEVC codec is only available in MKV / MP4 / TS containers.
●The MVC codec is supported partly.
Video decoders
●H.264 UHD is supported up to Level 5.1, and H.264 FHD is supported up to Level 4.1. (TV does not support FMO
/ ASO / RS)
●HEVC UHD is supported up to Level 5.1, and HEVC FHD is supported up to Level 4.1.
●HEVC 8K is supported up to Level 6.1.
●VC1 AP L4 is not supported.
●GMC 2 or above is not supported.
Audio decoders
●WMA is supported up to 10 Pro 5.1 channels.
●WMA1, WMA lossless / Voice are not supported.
●QCELP and AMR NB/WB are not supported.
●Vorbis is supported for up to 5.1 channels.
●Dolby Digital+ is supported for up to 5.1 channels.
●The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec.
- 148 -
Read After Installing the TV
Read this information after installing the TV.
Picture sizes and input signals
The Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select
that source unless you change them.
Input signal Picture size
Component 16:9 Standard, Custom, 4:3
HDMI (720p) 16:9 Standard, Custom, 4:3
HDMI (1080i, 1080p) 16:9 Standard, Custom, 4:3
HDMI (3840 x 2160p) 16:9 Standard, Custom
HDMI (4096 x 2160p) 16:9 Standard, Custom
*HDMI (7680 x 4320p) 16:9 Standard, Custom
USB (720p) 16:9 Standard, Custom, 4:3
USB (1080i/p @ 60 Hz) 16:9 Standard, Custom, 4:3
USB (3840 x 2160p @ 24/30 Hz) 16:9 Standard, Custom
USB (3840 x 2160p @ 60 Hz)
USB (4096 x 2160p @ 24/30/60 Hz)
16:9 Standard, Custom
*USB (7680 x 4320p @ 24/30/60 Hz) 16:9 Standard, Custom
"*: This input signal is supported by Q900RB model.
"The input ports for external devices may differ depending on the model and geographical area.
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Installing an anti-theft lock
An anti-theft lock is a physical device that can be used to protect the TV against theft. Look for the lock slot on the
back of the TV. The slot has a icon next to it. To use the lock, wrap the lock cable around an object that is too heavy
to carry and then thread it through the TV's lock slot. The lock is sold separately. The method of using an anti-theft
lock may differ for each model. Refer to the lock's user manual for more information.
"This function may not be supported depending on the model or geographical area.
Supported Resolutions for UHD Input Signals
Check the supported resolution for UHD input signals.
●Resolution: 3840 x 2160p, 4096 x 2160p
If Input Signal Plus is set to Off
Frame rate (fps) Colour Depth /
Chroma Sampling RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0
50 / 60 8 bit - - - O
- 150 -
If Input Signal Plus is set to On
●For One Connect unsupported models:
Frame rate (fps) Colour Depth /
Chroma Sampling RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0
8 bit O O O O
50 / 60 10 bit - - O O
12 bit - - O O
●For One Connect supported models:
Frame rate (fps) Colour Depth /
Chroma Sampling RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0
8 bit O O O O
50 / 60 10 bit *O *O O O
12 bit - - O O
120 10 bit - - - *O
"*: These specifications are supported for the HDMI 4 port.
- 151 -
Resolutions for Input Signals supported by Q900RB model
Check the resolutions for input signals supported by Q900RB model.
If Input Signal Plus is set to On
●3840 x 2160
Frame rate (fps) Colour Depth /
Chroma Sampling RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0
8 bit O O O O
50 / 60 10 bit *O *O O O
12 bit - - O O
120 10 bit *O *O *O *O
"*: These specifications are supported for the HDMI 4 port.
●7680 x 4320
Frame rate (fps) Colour Depth /
Chroma Sampling RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0
24 / 30 8 bit / 10 bit *O *O *O *O
50 / 60 8 bit / 10 bit - - - *O
"*: These specifications are supported for the HDMI 4 port. Use an HDMI cable that supports these specifications.
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Supported Resolutions for FreeSync
Check the supported resolutions for the FreeSync function.
●Settings of FreeSync mode: Off / Ultimate (48~120 Hz) / Basic (90~120 Hz)
"The supported FreeSync modes may differ depending on the external device.
"This function may not be supported depending on the model or geographical area.
●For One Connect unsupported models:
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical frequency
(Hz)
Clock frequency
(MHz) SCAN
1920 x 1080 120 Hz 135.000 120.000 297.000 progressive
2560 x 1440 120 Hz 150.000 120.000 495.000 progressive
●For One Connect supported models:
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical frequency
(Hz)
Clock frequency
(MHz) SCAN
1920 x 1080 120 Hz 135.000 120.000 297.000 progressive
2560 x 1440 120 Hz 150.000 120.000 495.000 progressive
3840 x 2160 60 Hz 135.000 60.000 594.000 progressive
4096 x 2160 60 Hz 135.000 60.000 594.000 progressive
- 153 -
Read Before Connecting a Computer (Supported Resolutions)
Check the supported resolution for PC input signals.
When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed
in the tables below or on the next pages. The TV will automatically adjust to the resolution you choose. Note that
the optimal and recommended resolutions are 3840 x 2160 at 60 Hz (UHD model series) and 7680 x 4320 at 60 Hz
(Q900RB model). Choosing a resolution not included in the tables can result in a blank screen or just the power
indicator turning on. Refer to the user manual of your graphics card for compatible resolutions.
"The native resolutions are 3840 x 2160 at 60 Hz (UHD model series) and 7680 x 4320 at 60 Hz (Q900RB model) with the
Input Signal Plus set to On. The native resolution is 3840 x 2160 at 30 Hz with the Input Signal Plus set to Off.
IBM
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
720 x 400 70 Hz 31.469 70.087 28.322 - / +
MAC
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
640 x 480 67 Hz 35.000 66.667 30.240 - / -
832 x 624 75 Hz 49.726 74.551 57.284 - / -
1152 x 870 75 Hz 68.681 75.062 100.000 - / -
- 154 -
VESA DMT
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
640 x 480 60 Hz 31.469 59.940 25.175 - / -
640 x 480 72 Hz 37.861 72.809 31.500 - / -
640 x 480 75 Hz 37.500 75.000 31.500 - / -
800 x 600 60 Hz 37.879 60.317 40.000 + / +
800 x 600 72 Hz 48.077 72.188 50.000 + / +
800 x 600 75 Hz 46.875 75.000 49.500 + / +
1024 x 768 60 Hz 48.363 60.004 65.000 - / -
1024 x 768 70 Hz 56.476 70.069 75.000 - / -
1024 x 768 75 Hz 60.023 75.029 78.750 + / +
1152 x 864 75 Hz 67.500 75.000 108.000 + / +
1280 x 720 60 Hz 45.000 60.000 74.250 + / +
1280 x 800 60 Hz 49.702 59.810 83.500 - / +
1280 x 1024 60 Hz 63.981 60.020 108.000 + / +
1280 x 1024 75 Hz 79.976 75.025 135.000 + / +
1440 x 900 60 Hz 55.935 59.887 106.500 - / +
1600 x 900 60 Hz 60.000 60.000 108.000 + / +
1680 x 1050 60 Hz 65.290 59.954 146.250 - / +
1920 x 1080 60 Hz 67.500 60.000 148.500 + / +
- 155 -
VESA CVT
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
2560 x 1440 60 Hz 88.787 59.951 241.500 + / -
2560 x 1440 120 Hz 192.996 119.998 497.750 + / -
"The resolution may not be supported depending on the model.
CTA-861
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
*1920 x 1080 100 Hz 112.500 100.000 297.000 + / +
*1920 x 1080 120 Hz 135.000 120.003 297.000 + / +
3840 x 2160 30 Hz 67.500 30.000 297.000 - / -
*3840 x 2160 60 Hz 135.000 60.000 594.000 - / -
*3840 x 2160 100 Hz 225.000 100.000 1188.000 + / +
*3840 x 2160 120 Hz 270.000 120.000 1188.000 + / +
4096 x 2160 24 Hz 54.000 24.000 297.000 + / +
4096 x 2160 25 Hz 56.250 25.000 297.000 + / +
4096 x 2160 30 Hz 67.500 30.000 297.000 + / +
*4096 x 2160 50 Hz 112.500 50.000 594.000 + / +
*4096 x 2160 60 Hz 135.000 60.000 594.000 + / +
*4096 x 2160 100 Hz 225.000 100.000 1188.000 + / +
*4096 x 2160 120 Hz 270.000 120.000 1188.000 + / +
*7680 x 4320 24 Hz 108.000 24.000 1188.000 + / +
*7680 x 4320 30 Hz 132.000 30.000 1188.000 + / +
*7680 x 4320 50 Hz 220.000 50.000 2376.000 + / +
*7680 x 4320 60 Hz 264.000 60.000 2376.000 + / +
"*: The resolution may not be supported depending on the model.
- 156 -
Supported Resolutions for Video Signals
Check the supported resolution for video signals.
CTA-861
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / -
720 (1440) x 480i 60 Hz 15.734 59.940 27.000 - / -
720 x 576 50 Hz 31.250 50.000 27.000 - / -
720 x 480 60 Hz 31.469 59.940 27.000 - / -
1280 x 720 50 Hz 37.500 50.000 74.250 + / +
1280 x 720 60 Hz 45.000 60.000 74.250 + / +
1920 x 1080i 50 Hz 28.125 50.000 74.250 + / +
1920 x 1080i 60 Hz 33.750 60.000 74.250 + / +
1920 x 1080 24 Hz 27.000 24.000 74.250 + / +
1920 x 1080 25 Hz 28.125 25.000 74.250 + / +
1920 x 1080 30 Hz 33.750 30.000 74.250 + / +
1920 x 1080 50 Hz 56.250 50.000 148.500 + / +
*1920 x 1080 100 Hz 112.500 100.000 297.000 + / +
*1920 x 1080 120 Hz 135.000 120.003 297.000 + / +
1920 x 1080 60 Hz 67.500 60.000 148.500 + / +
3840 x 2160 24 Hz 54.000 24.000 297.000 + / +
3840 x 2160 25 Hz 56.250 25.000 297.000 + / +
3840 x 2160 30 Hz 67.500 30.000 297.000 + / +
*3840 x 2160 50 Hz 112.500 50.000 594.000 + / +
*3840 x 2160 60 Hz 135.000 60.000 594.000 + / +
*3840 x 2160 100 Hz 225.000 100.000 1188.000 + / +
*3840 x 2160 120 Hz 270.000 120.000 1188.000 + / +
- 157 -
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
4096 x 2160 24 Hz 54.000 24.000 297.000 + / +
4096 x 2160 25 Hz 56.250 25.000 297.000 + / +
4096 x 2160 30 Hz 67.500 30.000 297.000 + / +
*4096 x 2160 50 Hz 112.500 50.000 594.000 + / +
*4096 x 2160 60 Hz 135.000 60.000 594.000 + / +
*4096 x 2160 100 Hz 225.000 100.000 1188.000 + / +
*4096 x 2160 120 Hz 270.000 120.000 1188.000 + / +
*7680 x 4320 24 Hz 108.000 24.000 1188.000 + / +
*7680 x 4320 30 Hz 132.000 30.000 1188.000 + / +
*7680 x 4320 50 Hz 220.000 50.000 2376.000 + / +
*7680 x 4320 60 Hz 264.000 60.000 2376.000 + / +
"*: The resolution may not be supported depending on the model.
VESA CVT
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
2560 x 1440 60 Hz 88.787 59.951 241.500 + / -
2560 x 1440 120 Hz 192.996 119.998 497.750 + / -
"The resolution may not be supported depending on the model.
- 158 -
Read Before Using Bluetooth Devices
Read this information before using a Bluetooth device.
"This function may not be supported depending on the model or geographical area.
Restrictions on using Bluetooth
●You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.
●Compatibility issues may occur, depending on the Bluetooth device. (A Mobile exclusive headphone may not
be available, depending on the environment.)
●Lip-sync errors may occur.
●The TV and Bluetooth device may disconnect, depending on the distance between them.
●A Bluetooth device may hum or malfunction:
–When a part of your body is in contact with the receiving/transmitting system of the Bluetooth device or
the TV.
–When the device is subject to electrical variation from obstructions caused by a wall, corner, or office
partitioning.
–When the device is exposed to electrical interference from same frequency-band devices including
medical equipment, microwave ovens, and wireless LANs.
●If the problem persists, we recommend you use a wired connection.
–DIGITAL AUDIO OUT (OPTICAL) port
–HDMI (ARC) port
"The HDMI (ARC) port may support eARC in some models.
- 159 -
Licences
Check the licence information and trademarks applied in your TV.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the double-D symbol are trademarks of
Dolby Laboratories.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of
HDMI Licensing LLC in the United States and other countries.
Open Source License Notice
Open Source used in this product can be found on the following webpage. (http://opensource.samsung.com) Open Source License
Notice is written only English.
"This licence may not be supported depending on the model or geographical area.
- 160 -
Accessibility Guidance
Provides a menu and a remote control guide that aid the visually impaired.
Menu Learning Screen
Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you
select.
Using the Remote control
You can see the description of the buttons on the Samsung Smart Remote.
"The Samsung Smart Remote may not be supported depending on the model or geographical area.
Orientation of the Samsung Smart Remote
Hold the remote control with the buttons facing towards you. The remote is slightly thinner towards the top and
thicker towards the bottom.
Description of the Samsung Smart Remote
"The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
From top to bottom and left to right:
●The or button is at the top left.
●There is a small LED (microphone) at the right side of the or button, but you cannot find it by touching
with hand.
●Below the LED is a round button which is the button.
●Of the two buttons below the button on the Samsung Smart Remote that comes with the QLED TV and
The Serif, the left one is the button and the right one the button.
●Of the two buttons below the button on the Samsung Smart Remote that comes with the UHD TV or The
Frame, the left one is the button and the right one the button.
- 161 -
●If you press the button twice or press the button while viewing a programme, red, green, yellow, blue,
and More options appear. Press the Select button. Then the Record, Timeshift, Stop (when Record or Timeshift
is running), Info, and Move to the top (or Move to the bottom) options appear.
"Select the Move to the top button to move the menu to the top.
"This function may differ depending on the model or geographical area.
●Underneath these two buttons are a round button and a large outer circle button. The round button is the
Select button, and the large outer circle button consists of 4 directional buttons (up / down / left / right).
●Underneath the directional button are two buttons on the left and right hand sides and another button at the
centre. The one on the left is the button and the one on the right is the button. The round button in
the middle is the button.
●If you press the button while watching a TV programme, the screen you are watching stops and a control
bar appears. You can select Rewind, Play, Pause, Fast Forward, Stop Timeshift, Record, Go to Live TV, or Info.
You can press the up directional button to go to the playback screen and check the time that the actual
broadcast programme is running and the timeshift time.
"You can use the Slow Rewind or Slow Forward functions when you select the Pause option.
"To use Record or Timeshift, you must connect a USB device.
"This function may not be supported depending on the model or geographical area.
●Underneath the button are two thin horizontal buttons. These are more protruded than the other buttons
on the remote control. The one on the left is the volume button and the one on the right is the channel button.
Push up from beneath or down from above to use these as rocker buttons to change the channel or volume.
–Briefly press the VOL button to mute the sound.
–Press and hold the VOL button to open the Accessibility Shortcuts menu.
–Press and hold the CH button to open the Channel List.
"This function may not be supported depending on the model or geographical area.
- 162 -
Using the accessibility menu
View how to running the Accessibility menu functions and description of its functions.
"This function may not be supported depending on the model or geographical area.
Running the Accessibility Shortcuts menu
You can turn on or turn off the accessibility functions such as Voice Guide, High Contrast, Enlarge, Greyscale, Colour
Inversion, Learn TV Remote, Menu Learning Screen, Multi-output Audio, Sign Language Zoom, Slow Button Repeat,
and you can move to the Learn TV Remote and Menu Learning Screen pages.
●Samsung Smart Remote
On the Samsung Smart Remote, there are two thin horizontal rocker buttons next to each other located
slightly below the middle of the remote. The one on the left is the volume button. Press and hold the volume
button to open the Accessibility Shortcuts menu.
Even if the Voice Guide is set to Off or muted, when you press and hold the volume button, the voice guide for
Accessibility Shortcuts is enabled.
"Learn TV Remote and Menu Learning Screen are only available when Voice Guide is set to On.
●Standard remote control
Press the AD/SUBT. button or press and hold the MUTE button to open the Accessibility Shortcuts menu.
- 163 -
Running the Accessibility menu functions using the General menu
Settings General Accessibility
You can also go to the Accessibility menu from the TV settings menu. This provides more options, for example, to
change the speed of Voice Guide.
The TV will not verbalise this menu unless Voice Guide is already turned on.
1. Press the button.
2. Press the left directional button until you reach Settings.
3. Press the Select button to open the TV's Settings menu.
4. Press the down directional button to reach General, and then press the Select button to open this menu.
5. Use the directional buttons to go to the Accessibility menu, and then press the Select button to open this
menu.
6. The menu will appear with Voice Guide Settings as the first selection. Highlight Voice Guide Settings, and then
press the Select button.
7. A menu appears with the options to change Voice Guide and Volume, Speed, Pitch.
8. Select the menu using the directional buttons, and then press the Select button.
Running the Accessibility menu functions using Bixby
To use Bixby, the TV must be set up and tuned and must be connected to the Internet. You can connect the TV to the
Internet during the initial setup or do it later through the settings menu.
There are many commands you can say to control the TV. These can be used together with Voice Guide to give you
voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the Internet.
To speak a command, press and hold the button (located near the top of the Samsung Smart Remote, directly
below the LED power indicator and above the directional button) and say the command, and then release the
button. The TV will confirm the command.
- 164 -
For example you can:
●Turn Voice Guide on
Press the button on the Samsung Smart Remote and say "Voice Guide on".
●Turn High Contrast on
Press the button on the Samsung Smart Remote, and then say "High Contrast on".
Learning about the Accessibility menu functions
●Voice Guide Settings
This function works on every screen on the TV and when turned on verbally tells you what the TV's current
settings are and verbally provides details about the programme you are watching. For example, it tells you the
selected volume and the current channel and gives you programme information.
●High Contrast
To display all menus with an opaque black background and a white font, providing maximum contrast.
●Greyscale
You can change the colour of the TV screen to black and white to sharpen blurred edges caused by colours.
"If Greyscale is on, some Accessibility menus are not available.
"This function may not be supported depending on the model or geographical area.
●Colour Inversion
You can invert the colours of the text and background displayed on the TV screen to make it easier to read the
text.
"If Colour Inversion is on, some Accessibility menus are not available.
"This function may not be supported depending on the model or geographical area.
- 165 -
●Enlarge
You can enlarge important elements on the menu such as the names of programmes.
●Learn TV Remote
Learn the names and functions of the buttons on remote control. On this screen, pressing the power button
(top left button) will turn off the TV, but when any other button is pressed the TV will say the button name and
briefly tell what that button does. This teaching mode helps you to learn the location and operation of the
buttons on the remote without affecting normal TV operation. Press the button twice to exit Learn TV Remote.
●Menu Learning Screen
Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus
you select.
●Subtitle Settings
You can view the subtitle in programmes that provide broadcast subtitles.
●Multi-output Audio
You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same
time. The hearing impaired can then set the volume of their Bluetooth headphone higher than the volume of
the TV speaker without affecting the volume of the TV speaker, allowing both the hearing impaired and their
families to listen to the TV at comfortable sound levels.
"When you connect the Bluetooth headphone to the TV, Multi-output Audio is activated.
"This function may not be supported depending on the model or geographical area.
●Sign Language Zoom Settings
You can zoom in the sign language screen when the programme you are watching provides it.
●Remote Button Repeat Settings
You can configure the operation speed of the remote control buttons so that they slow down when you
continually press and hold them.
- 166 -
Using the TV with Voice Guide on
Turn on Voice Guide that describes the menu options aloud to aid the visually impaired.
Changing channel
You can change the channel in three of ways. Every time you change channels, the new channel details will be
announced. The ways to change the channel are below.
●Channel List ( Live TV Channel List)
Press the button. The Smart Hub home screen appears. Use the left or right directional buttons to move
to Live TV, press the up directional button to move to the top row, press the right directional button to
move to Channel List, and then press the Select button. When Channel List is displayed, use the up or down
directional buttons to move to the desired channel, and then press the Select button.
●CH button
Of the two buttons that protrude from the centre of the Samsung Smart Remote, the right one is the CH
button. Push up or pull down the CH button to change the channel. Press the up or down of CH button on the
standard remote control to change the channel.
●Number button
Use the or button on the Samsung Smart Remote to open the virtual numeric pad, enter a number,
and then select Done. On the standard remote control, press the numeric buttons to enter a channel number.
Using on-screen number entry via the Samsung Smart Remote
Use the virtual numeric pad to enter numbers e.g. to enter a channel number or to enter a PIN.
Press the or button on the Samsung Smart Remote and the virtual numeric pad with 2 rows appears on
screen. Voice Guide speaks “virtual numeric pad, 6” which indicates that the number strip is on screen and the focus
is on the number 6. This strip has the following buttons:
●On the bottom row: From the far left: Colour pad, TTX/MIX, 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, -(dash), Delete, Move to the
top (or Move to the bottom)
"The menus may not appear depending on the model or geographical area.
●The top row has one option, Done.
"This function may not be supported depending on the model or geographical area.
- 167 -
Use the left and right directional buttons to move along the row, and then press the Select button to choose the
numeric pad. When you have finished selecting all the numbers you need (for example, 123), press the up directional
button to move to the Done option, and then press the Select button to finish.
When entering a channel number, you can enter the number, and then select the Done option on the top row or you
can enter the channel number and wait. After a short while, the channel will change and the virtual number pad will
disappear from the screen.
Changing volume
Point the Samsung Smart Remote at the remote control sensor of the TV, and then move the VOL button up or down
to adjust the volume on the TV. Every time you change the volume, the new volume level will be announced.
●Samsung Smart Remote
Of the two buttons that protrude from the centre of the Samsung Smart Remote, the left one is the VOL
button. Push up or pull down the VOL button to change the volume.
●Standard remote control
Press the VOL button on the standard remote control to adjust the volume.
Using programme information
When watching TV, press the Select button to view programme information which appears at the top of the screen.
To view more detailed programme information, press and hold the Select button. Voice Guide will say more details
such as a synopsis of the programme if they are available.
Press the left or right directional button to see what you can watch next on the same channel. Press the up or down
directional button to move to other channels and see which programmes are currently being broadcast on them.
Press to go back or close the programme details.
"This function may not be supported depending on the model or geographical area.
- 168 -
Using Schedule Viewing
Configure the TV to show a specific channel or programme at a specific time and date.
The icon appears next to programmes that have been configured for a schedule viewing.
"To set up a schedule viewing, you must first set the TV's clock ( Settings General System Manager Time
Clock Set).
Setting up a schedule viewing
You can set up a schedule viewing on two screens.
●The Programme Info Screen
Press the Select button while watching the TV. The Programme Info window appears. Select a broadcast
scheduled programme by using the left or right directional buttons, and then the Select button. You can
schedule watching the programme by selecting Schedule Viewing.
Cancelling a scheduled viewing
You have two ways to cancel a scheduled viewing.
●Cancelling a scheduled viewing from Smart Hub
1. Press the button to open Smart Hub, and then press the left or right directional button to move to
Live TV. Press the up directional button to move to the top row, and then press the left or right directional
button to move to Schedule Manager or Recordings.
2. Press the Select button to open Schedule Manager or Recordings.
"If the TV supports the Recordings function, press the directional buttons to move to Schedules.
3. Use the down directional button to move to the list of programmes scheduled to view.
4. Use the right directional button to move to the Delete option, and then press the Select button to delete
the selected item.
"The menus may not appear depending on the model or geographical area.
- 169 -
Using the Channel List
See how to list the channels available on your TV.
Live TV Channel List
Using Channel List, you can change the channel or check programmes on other digital channels while watching TV.
Press the button. The Smart Hub home screen appears. Use the left or right directional buttons to move to Live
TV, press the up directional button to move to the top row, press the right directional button to move to Channel
List, and then press the Select button. This shows a list of the channels and the programme currently on. The focus
will be on the channel you are currently watching, showing channel name, channel number, and programme title.
Use the up and down directional buttons to move within the channel list (or use the CH button to go up and down a
page at a time). You can also use the or button to enter a channel number and go to that channel directly.
Press the right directional button in the Channel List to move to the Category list. Use the up and down directional
buttons to move within this list. Press the Select button to choose a category you want from the Category list. The
Category list contains All, Samsung TV Plus, Favourites and Terrestrial, Cable, or Satellite. Use the up and down
directional buttons to move to a channel you want to view, and then press the Select button.
"The Channel List categories may vary depending on the incoming broadcast signals.
●All
Displays the channels that have been automatically searched.
"The channels received to the currently selected Terrestrial, Cable, or Satellite are displayed.
- 170 -
●Samsung TV Plus
While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme
through a virtual channel at any time. As in a general channel, it provides the daily programme schedules of
Samsung TV Plus.
"This function may not be supported depending on the model or geographical area.
●Favourites
Displays Favourites 1 to Favourites 5. Use the up and down directional buttons to move between the lists of
favourites. Highlight the one you want, and then press the Select button. The channel list will now show only
the channels in this list.
●Channel Type
Sorts the list so that it includes channels of a selected type. However, Channel Type can only be used channels
contain the type information.
●Sort
Sorts the list by Number or by Name.
"This option is only available on digital channels and may not always be available.
●Terrestrial, Cable, or Satellite
Allows you to choose between Terrestrial, Cable, and Satellite.
"This function may not be supported depending on the model or geographical area.
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Recording
Recording a programme to an external hard drive connected via USB.
"This function may not be supported depending on the model or geographical area.
"Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and
Timeshift Functions".
Recording the programme you are watching
To display a menu for recording a programme or starting the Timeshift function, press the button twice or
press the button and then press the Select button while watching the programme. You can select the following
functions on the menu:
●Record
Immediately starts to record the programme you are watching.
●Timeshift
Starts the Timeshift function.
●Stop
Stops the recording or the Timeshift function that is running.
●Info
Displays the details about the programme you ware watching.
Scheduling recording from the programme info window
Press the Select button while viewing a programme to display the programme info window. In the programme info
window, use the left and right directional buttons to select a broadcast scheduled programme, and then press the
Select button. To schedule a recording for the programme, select Schedule Recording.
Changing the recording time
When recording a live programme you can specify how long you want to record for.
Press the down directional button to display the control bar at the bottom. Press the left or right directional buttons
to move to Edit Recording Time, and then press the Select button. A slider scale appears and you will hear the
recording time currently set. Use the left and right directional buttons to change the time, and then press the Select
button. You will hear a menu that gives information about the recording time. To return to the programme you are
watching, press the button on the remote.
"The maximum recording time differs depending on the capacity of the USB device.
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Viewing recorded programmes
Live TV Schedule Manager or Recordings Recordings
"The menus may not appear depending on the model or geographical area.
Open the Smart Hub by pressing the button on the remote control. Use the left or right directional button to
move the focus to Live TV. Press the up directional button to move to the top row, and then use the left or right
directional button to move to Recordings.
To play a programme use the up and down directional buttons to move between programme titles and then you can
press the Select button to play the programme or press the right directional button to move to a list of options. Use
the up and down directional buttons to move between the options in this list to play the programme, delete it or
view the programme details.
Select the Play option to play the programme. The programme will start. If you have watched part of this programme
before, you will get a pop-up menu on screen allowing you to Play (from start), Resume (from where you left off) or
Cancel. Use the left and right directional buttons to move to the required option and press the Select button.
"This function may not be supported depending on the model or geographical area.
Deleting a recorded programme
To delete a recorded programme go to the list of Recordings. Use the up and down directional buttons to move to
the recording you want to delete.
Press the right directional button to move to a list of 3 options. Press the down directional button to move to the
Delete option and press the Select button.
You will be asked if you want to remove the selected item. Press the left directional button to move to the Delete
button and press the Select button to delete the programme title. The programme will be deleted and you will
return to the list of Recordings.
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Using Smart Hub
Learn how to open Smart Hub to access apps, games, movies, and more.
Smart Hub
After pressing the button on your remote control, you can surf the web and download apps with Smart Hub.
"Some Smart Hub services are for pay services.
"To use Smart Hub, the TV must be connected to the Internet.
"Some Smart Hub features may not be supported depending on the service provider, language, or geographical area.
"Smart Hub service outages can be caused by disruptions in your Internet service.
"To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information.
Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms &
Privacy by navigating to Settings Terms & Privacy.
"If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select
Reset Smart Hub ( Settings Support Self Diagnosis Reset Smart Hub).
Press the button on your remote. This will bring up a display with 2 rows. Try moving the focus to Live TV or
another item on the bottom row. The options on the top row change depending on the item selected in the bottom
row.
The buttons to the right of Live TV provide quick access to apps such as Netflix and Prime Video.
Use the left and right directional buttons to move between a menu or apps on a row and the up and down directional
buttons to move between rows. Press the Select button to access a menu or apps.
When the Smart Hub home screen appears, use the left or right directional button to move the focus to Live TV or
Samsung TV Plus. Press the up directional button to move to the top row. The items in this row may include Channel
List, Schedule Manager, Recordings, and others.
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Using the Smart Hub home screen
At the leftmost part of the Smart Hub home screen is the static menu listed below. You can quickly and easily use
the listed menu items to access the main TV settings or external devices, search, and apps.
● Notification
You can view a list of notifications for all events that occur on your TV. A notification appears on the screen
when a scheduled programme is about to be broadcast or when an event occurs on a registered device.
If you move the focus to Notification, and then press the Select button, a notification window appears on the
right containing the following functions, Delete All and Settings.
● Settings
When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can
quickly set frequently used functions by clicking the icons. You can set e-Manual, Intelligent Mode, Picture
Mode, Sound Mode, Sound Output, Game Mode, Sleep Timer, Network, Picture Size, Colour Tone, Auto Motion
Plus, Contrast Enhancer, Digital Output Audio Format, Colour Space, and TV Device Manager.
"This function may not be supported depending on the model or geographical area.
● Source
You can select an external device connected to the TV.
"For more information, refer to "Switching between external devices connected to the TV".
● Search
A Virtual keyboard appears on the screen, and you can search for channels, titles of movies, or apps provided
by the Smart Hub service.
"To use this feature, the TV must be connected to the Internet.
● APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the
corresponding apps on your TV.
"To use this feature, the TV must be connected to the Internet.
"For more information, refer to "Using the APPS Service".
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● Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential
real-time information such as weather, time, and news on the TV screen when you are not watching TV.
To enter Ambient Mode, press the button. To return to the TV mode, press the button. To shut off the
TV, press the button.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
"If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient
Mode.
"Because this function is specific to QLED TV and The Serif, it may not be supported depending on the model.
"For more information about the Ambient Mode, refer to "Using the Ambient Mode".
● Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas,
and movies in one place. Universal Guide can recommend content tailored to your preferences.
"For more information about Universal Guide, refer to "Using the Universal Guide App".
"Images may look blurry depending on the service provider's circumstances.
"This function may not be supported depending on the model or geographical area.
● Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image
content such as artworks or photos or to display the content.
"This function is supported only in The Frame.
"For more information, refer to the provided user manual.
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Launching the e-Manual
Open the user manual embedded in your TV.
Press the button to open Smart Hub, press the left directional button to move to Settings, and then press the
Select button.
Use the up and down directional buttons to move to Support, and then select Open e-Manual to open the e-Manual.
Settings Support Open e-Manual
You can view the embedded e-Manual containing information about your TV's key features.
"Alternatively, you can download a copy of the e-Manual from Samsung's website (http://www.samsung.com).
"Words in blue (e.g., Internet) indicate a menu item.
The e-Manual contains 2 rows of menu icons. Use the up and down directional buttons to move between rows and
the left and right directional buttons to move within a row. Press the Select button to open the section you want to
read.
The e-Manual contains a section called "Learn TV Remote" in the "Accessibility Guidance" (at the right corner of the
screen). This is particularly useful for people who cannot easily see the buttons on the control or who are not clear
what each button does. When you are viewing this section of the e-Manual, pressing the buttons on the remote
control will not affect the TV. Note that the "Accessibility Guidance" item is only available when Voice Guide (
Settings General Accessibility Voice Guide Settings Voice Guide) is enabled.
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Using Bixby
A guide to using Bixby to control your TV.
To use Bixby, your TV must be connected to the Internet and you must use the microphone on your Samsung Smart
Remote.
To use Bixby, press and hold the button on the Samsung Smart Remote, say a command into the microphone on
the remote, and then release the button to run Bixby.
"The existing functional specifications may be changed if Bixby is updated.
Running Bixby
Press and hold the button on the Samsung Smart Remote. Bixby is activated in the listening mode, the Bixby
icon appears at the bottom of the TV screen. Say a command, and then release the button. The TV provides feedback
on how it understands the command, and then performs the commanded task.
"If the TV does not understand the command, try again with more precise pronunciation.
"This function may not be supported depending on the model or geographical area.
"The supported language may differ depending on the geographical area.
"You can find a detailed description of the voice commands at Explore Bixby. Press the button. The Explore Now button
appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.