Samsung RFG23UERS User Manual
Displayed below is the user manual for RFG23UERS by Samsung which is a product in the Side-By-Side Fridge-Freezers category. This manual has pages.
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Free Standing Appliance
English
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2_ Safety information
Safety information
SAFETY INFORMATION
• Before operating the appliance,
please read this manual
thoroughly and retain it at a safe
place near the appliance for
your future reference.
• Use this appliance only for its
intended purpose as described
in this instruction manual.
This appliance is not intended
for use by persons (including
children) with reduced physical,
sensory or mental capabilities,
or lack of experience and
knowledge, unless they have
been given supervision or
instruction concerning use
of the appliance by a person
responsible for their safety.
• This appliance can be used
by children aged from 8 years
and above and persons with
reduced physical, sensory or
mental capabilities or lack of
experience and knowledge
if they have been given
supervision or instruction
concerning use of the appliance
in a safe way and understand
the hazards involved. Children
shall not play with the appliance.
Cleaning and user maintenance
shall not be made by children
without supervision. Children
aged from 3 to 8 years are
allowed to load and unload
refrigerating appliances.
• Warnings and Important Safety
Instructions in this manual do
not cover all possible conditions
and situations that may occur.
It is your responsibility to use
common sense, caution,
and care when installing,
maintaining, and operating your
appliance.
• Because these following
operating instructions
cover various models, the
characteristics of your
refrigerator may differ slightly
from those described in this
manual and not all warning
signs may be applicable. If
you have any questions or
concerns, contact your nearest
service center or find help and
information online at www.
samsung.com.
• To avoid contamination of food,
please respect the following
instructions:
- Opening the door for long
periods can cause a significant
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Safety information _3
increase of the temperature
in the compartments of the
appliance.
- Clean regularly surfaces that can
come in contact with food and
accessible drainage systems.
- Clean water tanks if they have
not been used for 48 h; flush
the water system connected to
a water supply if water has not
been drawn for 5 days.
- Store raw meat and fish in
suitable containers in the
refrigerator, so that it is not in
contact with or drip onto other
food.
- Two-star frozen-food
compartments are suitable for
storing pre-frozen food, storing
or making icecream and making
ice cubes.
- One-, two- and three-star
compartments are not suitable
for the freezing of fresh food
- If the refrigerating appliance
is left empty for long periods,
switch off, defrost, clean, dry,
and leave the door open to
prevent mould developing within
the appliance.
Warning :
Risk of fire
/ flammable
materials
Important safety symbols
and precautions :
WARNING
Hazards or unsafe
practices that may
result in severe
personal injury or
death.
CAUTION
Hazards or unsafe
practices that may
result in minor
personal injury or
property damage.
Do NOT attempt.
Do NOT disassemble.
Do NOT touch.
Follow directions
carefully.
Unplug the power plug
from the wall socket.
Make sure the machine
is grounded to prevent
electric shock.
Call the contact
center for help.
Note.
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4_ Safety information
These warning signs are
here to prevent injury to
you and others. Please
follow them carefully. After
reading this section, keep
it in a safe place for future
reference.
SEVERE WARNING
SIGNS FOR
TRANSPORTATION
AND SITE
• When transporting and
installing the
appliance,care should
be taken to ensure that
no parts of the
refrigerating circuit are
damaged.
• R-600a or R-134a is used
as a refrigerant. Check the
compressor label on the rear
of the appliance or the rating
label inside the refrigerator to
see which refrigerant is used for
your refrigerator.
• When this product contains
flammable gas (Refrigerant
R-600a),
- Refrigerant leaking from the
pipe work could ignite or
cause an eye injury. If a leak
WARNING
is detected, avoid any naked
flames or potential sources
of ignition and air the room in
which the appliance is standing
for several minutes.
- In order to avoid the creation of
a flammable gas-air mixture if
a leak in the refrigerating circuit
occurs, the size of the room in
which the appliance may be
sited depends on the amount of
refrigerant used.
- Never start up an appliance
showing any signs of damage.
If in doubt, consult your dealer.
The room where the refrigerator
will be sited must be 1 m³ in
size for every 8 g of R-600a
refrigerant inside the appliance.
The amount of refrigerant in
your particular appliance is
shown on the identification
plate inside the appliance.
- If the appliance contains
isobutane refrigerant (R-600a),
a natural gas with high
environmental compatibility that
is, however, also combustible.
When transporting and installing
the appliance, care should be
taken to ensure that no parts
of the refrigerating circuit are
damaged.
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Safety information _5
SEVERE WARNING
SIGNS FOR
INSTALLATION
• Do not install this
appliance in a humid,
oily or dusty location, in
a location exposed to
direct sunlight and
water (rain drops).
- Deteriorated insulation of
electrical parts may cause an
electric shock or fire.
• Do not place this refrigerator in
direct sunlight or expose to the
heat from stoves, room heaters
or other appliances.
• Do not plug several appliances
into the same multiple power
board.
The refrigerator should always
be plugged into its own
individual electrical outlet
which has a voltage rating that
matched the rating plate.
- This provides the best
performance and also prevents
overloading house wiring
circuits, which could cause a
fire hazard from overheated
wires. If the wall socket is loose,
do not insert the power plug.
- There is a risk of electric shock
or fire.
WARNING
• Do not use a cord that shows
cracks or abrasion damage
along its length or at either end.
• Do not bend the power cord
excessively or place heavy
articles on it.
- Do not use aerosols near the
refrigerator.
- Aerosols used near the
refrigerator may cause an
explosion or fire.
• Do not install this appliance in a
location where gas may leak.
- This may result in an electric
shock or fire.
• The installation or any
service of this appliance
is recommended by a
qualified technician or
service company.
- Failing to do so may result in an
electric shock, fire, explosion,
problems with the product, or
injury.
• This refrigerator must be
properly installed and located
in accordance with the manual
before it is used.
• Connect the power plug in
proper position with the cord
hanging down.
- If you connect the power plug
upside down, wire can get
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6_ Safety information
cut off and a cause fire or an
electric shock.
• Make sure that the power plug
is not squashed or damaged by
the back of the refrigerator.
• When moving the refrigerator,
be careful not to roll over or
damage the power cord.
- This constitutes a fire hazard.
• The appliance must be
positioned so that the plug is
accessible after installation.
• The refrigerator must
be grounded.
- You must ground the
refrigerator to prevent any
power leakages or electric
shocks caused by current
leakage from the refrigerator.
• Never use gas pipes, telephone
lines or other potential
lightening rods as ground.
- Improper use of the ground
plug can result in an electric
shock.
• If the power cord is
damaged, have it
replaced immediately
by the manufacturer or
its service agent.
• The fuse on the refrigerator
must be changed by a qualified
technician or service company.
- Failing to do so may result in an
electric shock or personal injury.
Contact with a service center
if any damage is found after
removing the packing materials.
CAUTION SIGNS FOR
INSTALLATION
• Keep ventilation
opening in the
appliance enclosure or
mounting structure
clear of obstruction.
• Allow the appliance to stand for
2 hours after installation.
SEVERE WARNING
SIGNS FOR USING
• Do not insert the power
plug with wet hands.
• Do not store articles on the top
of the appliance.
- When you open or close the
door, the articles may fall and
cause a personal injury and/or
material damage.
• Do not put items filled with
water on the refrigerator.
- If spilled, there is a risk of fire or
electric shock.
• Do not let children hang on the
CAUTION
WARNING
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Safety information _7
door.
- Failure to do so may cause
serious personal injury.
• Do not leave the doors of the
refrigerator open while the
refrigerator is unattended and
do not let children enter inside
the refrigerator.
• Do not allow babies or children
go inside the drawer.
- It can cause death from
suffocation by entrapment or
personal injury.
• Do not sit on the Freezer door.
- The door may be broken and
cause a personal injury.
• To prevent children entrapment,
you must reinstall the divider
using provided screws after
cleaning or other actions if you
removed the divider from the
drawer.
• Never put fingers or other
objects into the dispenser hole.
- Failure to do so may cause
personal injury or material
damage.
• Do not store volatile or
flammable substances such as
benzene, thinner, alcohol, ether
or LP gas in the refrigerator.
- The storage of any of such
products may cause an
explosion.
• Do not store low temperature-
sensitive pharmaceutical
products, scientific materials or
other low temperature-sensitive
products in the refrigerator.
- Products that require strict
temperature controls must not
be stored in the refrigerator.
• Do not place or use electrical
appliance inside the
refrigerator, unless they are of
a type recommended by the
manufacturer.
• Do not use a hair dryer to dry
the inside of the refrigerator. Do
not place a lighted candle in the
refrigerator for removing bad
odors.
- This may result in an electric
shock or fire.
• Do not touch the inside walls of
the freezer or products stored in
the freezer with wet hands.
- This may cause frostbite.
• Do not use mechanical
devices or any other means
to accelerate the defrosting
process, other than those
recommended by the
manufacturer.
• Do not damage the refrigerant
circuit.
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8_ Safety information
• This product is
intended only for the
storage of food in a
domestic environment.
• Bottles should be stored tightly
together so that they do not fall
out.
• In the event of a gas leak (such
as propane gas, LP gas, etc.),
ventilate immediately without
touching the power plug. Do
not touch the appliance or
power cord.
- Do not use a ventilating fan.
- A spark may result in an
explosion or fire.
• Use only the LED Lamps
provided by manufacturer or
service agent.
• Children should be supervised
to ensure that they do not
play with and/or climb into the
appliance.
- Keep fingers out of "pinch
point" areas; clearances
between the doors and cabinet
are necessarily small. Be careful
when you open the doors when
children are in the area.
• Do not disassemble or
repair the refrigerator
by yourself.
- You run a risk of causing a fire,
malfunction and/ or personal
injury. In case of malfunction,
please contact your service
agent.
• If the appliance
generates a strange
noise, a burning or
smell or smoke, unplug
the power plug
immediately and
contact your nearest
service center.
- Failing to do so may result in an
electric or fire hazards.
• If you experience difficulty when
changing the light, contact
service agent.
• If the products is equipped
with the LED Lamp, do not
disassemble the Lamp Cover
and LED Lamp by yourself.
- Please contact your service
agent.
• If any dust or water is in the
refrigerator, pull out power plug
and contact your Samsung
Electronics service center.
- There is a risk of fire.
CAUTION SIGNS FOR
USING
• To get best performance
from the product,
CAUTION
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Safety information _9
- Do not place foods too closely
in front of the vents at the
rear of the appliance as it can
obstruct free air circulation in
the refrigerator compartment.
- Wrap the food up properly or
place it in airtight containers
before putting it into the
refrigerator.
- Do not put any newly
introduced food for freezing
near to already existing food.
• Do not place carbonated
or fizzy drinks in the freezer
compartment. Do not put
bottles or glass containers in
the freezer.
- When the contents freeze, the
glass may break and cause
personal injury and property
damage.
• Do not change or modify the
functionality of the refrigerator.
- Changes or modifications may
result in a personal injury and/or
property damage. Any changes
or modifications performed by
a 3rd party on this completed
appliance are neither covered
under Samsung warranty
service, nor is Samsung
responsible for safety issues
and damages that result from
3rd party modifications.
• Do not block air holes.
- If the air holes are blocked,
especially with a plastic bag,
the refrigerator can be over
cooled. If this cooling period
lasts too long, the water filter
may break and cause water
leakage.
- Do not put any newly
- introduced food for freezing
near to already existing food.
• Please observe maximum
storage times and expiry dates
of frozen goods.
• Fill the water tank, ice tray,
water cubes only with potable
water.
• Use only the ice-maker
provided with the refrigerator.
• The water supply to this
refrigerator must only be
installed/connected by a
suitably qualified person and
connected to a potable water
supply only.
• In order to operate the ice-
maker properly, water pressure
of 138~862 kPa (1.4~8.8 kgf/
cm²) is required.
• Do not spray volatile material
such as insecticide onto the
surface of the appliance.
- As well as being harmful to
humans, it may also result in an
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10_ Safety information
electric shock, fire or problems
with the product.
• Do not apply strong shock
or excessive force onto the
surface of glass.
- Broken glass may result in a
personal injury and/or property
damage.
• Do not keep vegetable oil in
your refrigerator’s door bins.
The oil can solidify, making it
foul-tasting and difficult to use.
In addition, the open container
can leak and the leaked oil can
cause the door bin to crack.
After opening an oil container, it
is best to keep the container in
a cool and shaded place such
as a cupboard or pantry.
- Examples of vegetable oil: olive
oil, corn oil, grape-seed oil, etc.
CAUTION SIGNS
FOR CLEANING AND
MAINTENANCE
• Do not directly spray
water inside or outside
the refrigerator.
- There is a risk of fire or electric
shock.
• Do not use or place any
substances sensitive
to temperature such
CAUTION
as inflammable sprays,
inflammable objects, dry ice,
medicine, or chemicals near
the refrigerator. Do not keep
volatile or inflammable objects
or substances (benzene,
thinner, propane gas, etc.) in
the refrigerator.
- This refrigerator is for storing
food only.
- This may result in a fire or an
explosion.
• Do not spray cleaning products
directly on the display.
- Printed letters on the display
may come off.
• Remove any foreign matter or
dust from the power plug pins.
But do not use a wet or damp
cloth when cleaning the plug,
remove any foreign material or
dust from the power plug pins.
- Otherwise there is a risk of fire
or electric shock.
• Never put fingers or other
objects into the dispenser hole
and ice chute.
- It may cause a personal injury
or material damage.
• Unplug the refrigerator
before cleaning and
performing
maintenance.
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Safety information _11
• Use a clean sponge or soft
cloth and a mild detergent
in warm water to clean the
refrigerator.
• Do not use abrasive or harsh
cleansers such as window
sprays, scouring cleansers,
flammable fluids, muriatic acid,
cleaning waxes, concentrated
detergents, bleaches, or
cleansers containing petroleum
products on exterior surfaces
(doors and cabinet), plastic
parts, door and interior liners,
and gaskets.
- These can scratch or damage
the material.
• Do not clean glass shelves
or covers with warm water
when they are cold. Glass
shelves and covers may
break if exposed to sudden
temperature changes or
impacts such as bumping or
dropping.
Clean by using a soft
cloth with neutral
detergent.
WARNING
SEVERE WARNING
SIGNS FOR
DISPOSAL
• Ensure that none of the
pipes on the back of
the appliance are
damaged prior to
disposal.
• R-600a or R-134a is used
as a refrigerant. Check the
compressor label on the rear
of the appliance or the rating
label inside the refrigerator to
see which refrigerant is used
for your refrigerator. When this
product contains flammable
gas (Refrigerant R-600a),
contact your local authority
in regard to safe disposal of
this product. Cyclopentane is
used as an insulation blowing
gas. The gases in insulation
material require special disposal
procedure. Please contact your
local authorities in regard to the
environmentally safe disposal of
this product. Ensure that none
of the pipes on the back of the
appliances are damaged prior
to disposal. The pipes shall be
broken in the open space.
• When disposing of this product
or other refrigerators, remove
the door/door seals, door latch
CAUTION
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12_ Safety information
so that small children or animals
cannot become trapped inside.
Leave the shelves in place so
that children may not easily
climb inside. Children should
be supervised to ensure that
they do not play with the old
appliance.
• Please dispose of the
packaging material for this
product in an environmentally
friendly manner.
ADDITIONAL TIPS FOR
PROPER USAGE
• In the event of a power failure,
call the local office of your
Electricity Company and ask
how long it is going to last.
- Most power failures that are
corrected within an hour or two
will not affect your refrigerator
temperatures. However, you
should minimize the number of
door openings while the power
is off.
- Should the power failure last
more than 24 hours, remove all
frozen food.
• If keys are provided with the
refrigerator, the keys should be
kept out of the reach of children
and not be in the vicinity of the
appliance.
• The appliance might not
operate consistently (possibility
of temperature becoming too
warm in the refrigerator) when
sited for an extended period of
time below the cold end of the
range of temperature for which
the refrigerating appliance is
designed.
• Do not store food which spoils
easily at low temperature, such
as bananas, melons.
• Your appliance is frost free,
which means there is no
need to manually defrost your
appliance, as this will be carried
out automatically.
• Temperature rise during
defrosting can comply with ISO
requirements. But if you want
to prevent an undue rise in the
temperature of the frozen food
while defrosting the appliance,
please wrap the frozen food up
in several layers of newspaper.
• Any increase in temperature of
frozen food during defrosting
can shorten its storage life.
• There is no need to disconnect
the refrigerator from the power
supply if you will be away for
less than three weeks.
But, Remove all the food if you
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Safety information _13
are going away for the three
weeks or more.
Unplug the refrigerator and
clean it, rinse and dry.
Saving Energy Tips
- Install the appliance in a
cool, dry room with adequate
ventilation. Ensure that it is not
exposed to direct sunlight and
never put it near a direct source
of heat (radiator, for example).
- Never block any vents or grilles
on the appliance.
- Allow warm food to cool
down before placing it in the
appliance.
- Put frozen food in the
refrigerator to thaw. You can
then use the low temperatures
of the frozen products to cool
food in the refrigerator.
- Do not keep the door of the
appliance open for too long
when putting food in or taking
food out. The shorter time for
which the door is open, the less
ice will form in the freezer.
- Clean the rear of the refrigerator
regularly. Dust increases energy
consumption.
- Do not set temperature colder
than necessary.
- Ensure sufficient air exhaust at
the refrigerator base and at the
back wall of the refrigerator.
Do not cover air vent openings.
- Allow clearance to the right, left,
back and top when installing.
This will help reduce power
consumption and keep your
energy bills lower.
- For the most efficient use of
energy, please keep the all
inner fittings such as baskets,
drawers, shelves on the position
supplied by manufacturer.
This appliance is intended
to be used in household
and similar applications
such as
- staff kitchen areas in shops,
offices and other working
environments;
- farm houses and by clients
in hotels, motels and other
residential type environments;
- bed and breakfast type
environments;
- catering and similar non-retail
applications.
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14_ Setting up
Setting up your refrigerator
Contents
SETTING UP YOUR REFRIGERATOR .............................................................14
OPERATING THE SAMSUNG REFRIGERATOR .............................................20
TROUBLESHOOTING .....................................................................................27
GETTING READY TO INSTALL
THE REFRIGERATOR
Congratulations on your purchase of the
Samsung Refrigerator. We hope you enjoy the
state-of-art features and efficiencies that this new
appliance offers.
Selecting the best location for the Refrigerator
• A location with easy access to the water supply.
• A location without direct exposure to sunlight.
• A location with level (or nearly level) flooring.
• A location with enough space for the
Refrigerator doors to open easily.
• Allow sufficient space to the right, left, back and
top for air circulation.
If the Refrigerator does not have enough space,
the internal cooling system may not work properly.
• Please ensure that appliance can be moved
freely in the event of maintenance & service.
• Do not install the Refrigerator where the
temperature will go below 50 ºF (10 ºC).
AA
BB
CCD
D
E
E
Model RFG23U*
Depth “A” 712 mm
Width “B” 908 mm
Height “C” 1740 mm
Overall Height “D” 1774 mm
Depth “E” 774 mm
125 125
Each measurement based on the design
dimension, so it may differ depending on the
measuring method.
DA99-03403F (EN)-14.indd 14 2019. 7. 10. �� 2:16
01 SETTING UP
Setting up _15
When moving your refrigerator
To prevent floor damage be sure the front
leveling legs are in the up position(above the
floor). Refer to ‘ADJUSTING THE DOORS’ in
the manual (at page 17)
FLOORING
For proper installation, this refrigerator must be
placed on a level surface of hard material that is
the same height as the rest of the flooring.
This surface should be strong enough to support
a fully loaded refrigerator.
To protect the finish of the flooring, cut a large
section of the cardboard carton and place under
the refrigerator where you are working.
When moving, be sure to pull the unit straight out
and push back in straight.
REMOVING THE REFRIGERATOR
DOORS
If the Refrigerator is too large to pass through your
doorway easily, you can remove the refrigerator
doors.
Disconnect power to the refrigerator
before removing the door or drawer.
• Be careful not to drop, damage or scratch
the door/drawer while removing them.
• Be careful not to get injured while removing the
door/drawer.
• Reattach the door/drawer properly to avoid:
- Moisture from air leakage.
- Uneven door alignment.
- Wasting energy due to improper door seal.
WARNING
Tools you will need(Not provided)
Philips
screwdriver
Flat-blade
screwdriver Wrench (10 mm)
Pliers Allen wrench
(3/16”) (5 mm)
Disassemble the Refrigerator doors
1. With the door opened, remove the Hinge Cover
cap
1
with a Flat head screwdriver, and close
the door. Remove the 3 screws holding down
the Hinge Cover and remove the Hinge Cover
2
.
2
1
2. Disconnect two connectors
3
at each side
of the top cap, the one connector
7
on right
side door and the other connector
4
on left
side door. Remove the tube
5
with pressing
the dark gray color part
6
of the water line
coupler.
5
6
4
3
3
3
7
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16_ Setting up
3. Remove the 3 hex head bolts
7
attached
to the upper left and right door hinges with a
wrench(10 mm). With a Philips head screwdriver,
remove the ground screw
8
attached to the
upper left and right door hinges. Remove the
upper left and right door hinges
9
.
9
7
8
4. Lift the door straight up to remove.
5. With a Philips head screwdriver, remove the
two screws
10
attached to the lower left and
right door hinges. With an wrench(5 mm),
remove the two hex head bolts
11
attached to
the lower left and right door hinges. Remove
the lower left and right door hinges
12
.
12
10
11
REATTACHING THE
REFRIGERATOR DOORS
To reattach the fridge doors, assemble parts in
reverse order.
The Water Line must be fully Inserted
to the center of transparent coupler to
prevent water leakage from the dispenser.
Center of transparent
coupler
CAUTION
DISASSEMBLE THE FREEZER DRAWER
1. Push the upper drawer in completely.
2. Remove the tilting pocket
1
by pulling on both
brackets
2
upward at the same time.
1
2
3. Take out the lower basket
3
by lifting the
basket up from rail system.
3
4. Remove four 10mm hex-head bolts from both sides.
5. Lift the freezer door up from the rails.
Putting too much food into the freezer
drawers can prevent the freezer from closing
completely and can cause frost build-up.
CAUTION
DA99-03403F (EN)-14.indd 16 2019. 7. 10. �� 2:16
01 SETTING UP
Setting up _17
ASSEMBLE THE FREEZER
DRAWER
To reattach the freezer drawer, assemble parts in
reverse order.
ADJUSTING THE DOORS
Now that the doors are back on the Refrigerator,
you want to make sure the Refrigerator is level
so that you can make final adjustments. If the
Refrigerator is not level, it will not be possible to
get the doors perfectly even.
Insert a flat-blade screwdriver (-) into a notch on
the left control lever, and turn it count clockwise to
level the refrigerator. (You turn the lever clockwise
to lower the refrigerator and counterclockwise to
raise it.)
flat-blade
screwdriver(-)
Control
Lever
Both control levers must be touching the
floor to avoid possible personal injury or
property damage because of tipping.
If the right side is lower, perform the same
procedure, but with the right control lever.
MAKING MINOR ADJUSTMENTS
BETWEEN DOORS
Remember a level Refrigerator is necessary for
getting the doors perfectly even. If you need
help, review the previous section on leveling the
Refrigerator.
When the left
door is lower
than the right
door.
When the
left door is
higher than
the right
door.
Adjustment
part
Adjustment
part
CAUTION
1. If you open the drawer
1
, you can see the
lower hinge
2
.
2. Insert a philips screwdriver (+)
3
into the shaft
4
of the lower hinge.
3. Adjust the height by turning a philips
screwdriver (+)
3
clockwise ( ) or
counterclockwise ( ).
(3)
(1)
(3)
(2)
(4)
When you turn a philips screwdriver (+)
counterclockwise ( ), the door will move up.
ADJUSTING THE FREEZER
DRAWER LEVEL
Adjustment part Freezer Drawer
DA99-03403F (EN)-14.indd 17 2019. 7. 10. �� 2:16
18_ Setting up
1. Locate the height-adjuster
1
in the freezer
drawer.
Unscrew the four Phillips screws
2
slightly to
loosen the door.
1
2
2. Loosen the controller screw
3
with a Phillips
screwdriver.
3
3. Find the best level to align the door slope.
Example) The slope is about 2 mm (0.08 inch) as
shown below.
- Rotate the Height Adjuster to -2.0 to reduce the
door slope.
Slope
Reference
plane
After adjustment, first tighten screw 3 and
then screw 2 .
CHECKING THE WATER LINE
A water dispenser is one of the helpful features on
your new Samsung Refrigerator. To help promote
better health, the Samsung water filter removes
unwanted particles from your water. However, it
does not sterilize or destroy microorganisms.
You may need to purchase a water purifying
system to do that. In order for the ice-maker to
operate properly, a water pressure of 138~862 kPa
is required. Under normal conditions, a 170 cc
(5.75 oz.) cup can be filled in 10 seconds. If the
Refrigerator is installed in an area with low water
pressure (below 138 kPa), you can install a booster
pump to compensate for the low pressure. Make
sure the water storage tank inside the Refrigerator is
properly filled. To do this, press the water dispenser
lever until the water runs from the water outlet.
Water line installation kits are available at
extra cost from your dealer.
We recommend using a water supply kit that
contains copper tubing.
The new hose-sets supplied with the
appliance are to be used and that old
hose-sets should not be reused.
Check the accessory list below.
Water filter Compression fitting
Compression nut
Connecting to the water supply line
1. First, shut off the main water supply line and
turn the ice-maker off.
2. Locate the nearest cold water drinking line.
3. After connecting the water supply with water
filter, turn on water supply and Flush 3L through
filter before use (flush approximately 6 minutes).
1
2
3
4
Cold water line
Pipe clamp
Shut off valve
Water line
installation kit
INSTALLING THE WATER LINE
Connecting the water line to the Refrigerator.
There are several items that you need to purchase
to complete this connection. You may find these
items sold as a kit at your local hardware store.
DA99-03403F (EN)-14.indd 18 2019. 7. 10. �� 2:16
01 SETTING UP
Setting up _19
• 6.35 mm compression nut • copper tubing
• plastic tubing • ferrule
Refrigerator
Plastic tubing
(Supplied)
Ferrule
(Not supplied)
Copper tubing
(Not supplied)
Household water line
Plastic tubing
(Not supplied)
Compression nut
(6.35 mm) (Supplied)
Compression fitting
(Supplied)
Bulb
or
Compression nut
(6.35 mm)
(Not supplied)
1. Slip the compression nut through the supplied
plastic tubing .
2. Tighten the compression nut onto the
6.35 mm compression fitting.
- If you are using copper tubing, slip the
compression nut (not included) and ferrule
(not included) on copper tubing (not included) as
shown.
- If you are using plastic tubing , insert the
molded end(Bulb) of the plastic tubing into
the compression fitting.
Do not use without the molded end(Bulb) of
the plastic tubing .
3. Tighten the compression nut
onto the
compression fitting. Do not over-tighten the
compression nut .
4. Turn water on and check for any leakage.
Only connect the water line to a drinkable
water source. If you have to repair or
disassemble the water line, cut off 6.35 mm of the
plastic tubing to make sure you get a snug, leak-
free connection.
Installing the water filter.
1. Remove the water filter cover
1
.
2. Remove the fixed cap by turning it counter
clockwise. Keep the cap in a safe place for later
use if you don’t use the filter.
3. Remove the water filter from the box and put
a replacement indicator sticker on the filter as
shown. Place the sticker on the filter that dates
six months in the future. For example, if you
install the water filter in March, put the “SEP”
sticker on the filter to remind you to replace it
in September. That way you’ll know when it is
time to replace the filter. Normally, a filter life is
about 6 months.
1
2 3
Sticker
(month indicator)
4. Remove the filter cap and insert the filter into
the filter housing.
5. Slowly turn the water filter 90 º clockwise
to align with the printing mark on the cover,
locking the filter in position.
Make sure to align the water filter label mark
with center of cover filter printing as illustrated.
Remember, do not overtighten.
4 5
Cover filter
Turn until
the label is
aligned.
Separation
of red cap.
You should remove the right side upper
glass shelf before installing the water filter.
Removing any residual matter inside
the water supply line after installing
the water filter.
1. Turn ON the main water supply & turn OFF the
valve to the water supply line.
2. Run water through the dispenser until the water
runs clear (approx. 6-7 minutes). This will clean
the water supply system and remove air from
the lines.
3. Additional flushing may be required in some
households.
4. Open the Refrigerator door and make sure
there are no water leaks coming from the water
filter.
Be sure to flush the dispenser thoroughly
or water may leak from it. This is due to the
fact that there is still air in the line.
DA99-03403F (EN)-14.indd 19 2019. 7. 10. �� 2:16
20_ Operating
Operating the SAMSUNG
refrigerator
USING THE CONTROL PANEL
1
2
3
4
5
6
87
1
Energy
Saver
Button
For better energy efficiency, press the
Energy Saver button ( ) .
If condensation occurs on the doors,
turn the Energy Saver function off.
2
Freezer
/ Power
Freeze
(3 sec)
Button
Press the Freezer / Power Freeze
(3 sec) button ( ) to set the Freezer
to your desired temperature. You
can set the temperature between
-14 ºC and -22 ºC. Press and hold
the Freezer / Power Freeze (3 sec)
button for 3 seconds, to speed up
the time needed to freeze products
in the Freezer. It can be helpful if you
need to quickly freeze easily spoiled
items or if the temperature in the
Freezer has warmed dramatically (For
example, if the door was left open).
When you use this function the energy
consumption of the refrigerator will
increase. Remember to turn it off
when you don’t need it and return the
freezer to your original temperature
setting. When you have enough ice,
just press and hold the button for 3
seconds again to cancel the Power
Freeze mode. Power Freeze mode
must be activated before putting large
stuff in freezer compartment at least
20 hours before.
3
Alarm
/ Reset
Filter
(3 sec)
Button
Press the Alarm button ( ) to
turn off the door open alarm. After
removing the old water filter and
installing a new one, reset the
Indicator by pressing and holing the
“Alarm” button for 3 seconds. The
indicator will light again in about
6months to let you know it is Time to
change your water filter.
3
Alarm
/ Reset
Filter
(3 sec)
Button
The filter Indicator will be Blue when
you initially insert the water filter.
The filter Indicator will be Light Pink
when you have used your water filter
for 5 months. The filter Indicator ( )
will be Red when you have used your
water filter for 6 months.
4
Lighting
Button
Press the Lighting button ( ) to turn
on the dispenser LED lamp.
5
Fridge /
Power
Cool
(3 sec)
Button
Press the Fridge / Power Cool (3 sec)
button ( ) to set the fridge to your
desired temperature.
You can set the temperature between
1 ºC and 7 ºC. Press and hold the
Fridge / Power Cool (3 sec) button
for 3 seconds, to speed up the
time needed to cool products in the
Refrigerator. It can be helpful if you
need to quickly cool easily spoiled
items or if the temperature in the fridge
has warmed dramatically (For example,
if the door was left open). Press and hold
the button for 3 seconds again to cancel
the Power Cool mode.
6
Ice Off /
Child Lock
(3 sec)
Press the Ice Off button ( ) to turn
the ice making function off.
If you press and hold the Ice Off
button for 3 seconds, the display and
dispenser will be locked.
7
Ice Button
Press the Ice button to select your
desired ice type. Cubed and crushed
ice modes will be alternatively
changed whenever you
press the button. After selecting, push
the dispenser Lever gently with your
glass. This mode can not be used
with the Water mode simultaneously.
8
Water
Button
Press the Water button to dispense
water. There is no Off mode
additionally. After selecting, push the
dispenser Lever gently with your
glass. This button can not be used
with the Ice button simultaneously.
Water mode will be off if you press the
Ice button.
Some functions are activated after a few-
second delay when the buttons are pressed,
while others operate immediately. This is normal
operation.
DA99-03403F (EN)-14.indd 20 2019. 7. 10. �� 2:16
02 OPERATING
Operating _21
USING THE CONTROL PANEL
Basic temperature of Freezer and
Refrigerator Compartments
The basic temperature and/or recommended
temperature of Freezer and Refrigerator
Compartments are -19 °C and 3 °C respectively.
If the temperature of Freezer and Refrigerator
Compartments are too high or low, adjust the
temperature manually.
Controlling the Freezer temperature
The Freezer temperature can be set between
-14 ºC and -22 ºC to suit your particular needs.
Press the Freezer button repeatedly until the
desired temperature is shown in the temperature
display. Keep in mind that foods like ice cream
may melt at -15 ºC. The temperature display will
move sequentially from -22 ºC to -14 ºC. When the
display reaches -14 ºC, it will begin again at -22 ºC.
Controlling the Refrigerator temperature
The Refrigerator temperature can be set between
7 ºC and 1 ºC to suit your particular needs. Press
the Fridge button repeatedly until the desired
temperature is shown in the temperature display.
The temperature control process for the Fridge
works just like the Freezer process.
Press the Fridge button to set your desired
temperature. After a few seconds, the Fridge
will begin adjusting towards the newly set
temperature. This will be reflected in the digital
display.
- The temperature of the Freezer,
Refrigerator or pantry room may rise when
you open the doors too frequently, or if a large
amount of warm or hot food is placed inside.
- This may cause the digital display to blink. Once
the Freezer and Refrigerator temperature return
to their normal set temperatures, the blinking
will stop.
- If the blinking continues, you may need to
“reset” the Refrigerator. Try unplugging the
appliance, wait for around 10 minutes and then
plug the power cord back in.
- The temperature of the pantry room may be a
little different according to the location inside.
- If communication between display and Main
Controller errors, Pantry display light may blink.
Once the pantry room return to their normal
set temperatures, the blinking will stop. If the
blinking continues for a long period of time,
please contact to Samsung Electronics Service
Center.
USING THE COLD WATER DISPENSER
Press the Ice / Water button to select the type of
you want.
No ICE
Select this if you want
to turn ice-maker off.
• Place a glass underneath the ice dispenser and
push gently against the dispenser lever with
your glass. Make sure the glass is in line with
the dispenser to prevent the ice from bouncing
out.
• Please wait 2 seconds before removing the
glass under the dispenser to prevent spills. If the
Refrigerator door opens, the dispenser does not
work.
• When Cubed Ice is selected after using the
Crushed Ice feature, a small amount of residual
crushed ice might be produced.
• Water Dispenser Installation
After installation, press the dispenser arm for at
least 2 minutes to remove trapped air from the
water line and to fill the water system.
PUSH
• In case ice doesn’t come out, pull out the ice
bucket and press test button located on the
right side of ice-maker.
• Do not press the test button continuously when
the tray is filled with ice or water as illustration.
Water may overflow or ice jamming may occur.
• Normal Use
To fill ice bucket to maximum capacity after
installation, make sure to do the following steps.
1. Allow your refrigerator to operate and cool
down for 24 hours (or 1 full day).
2. Waiting 24 hours will allow your ice maker to
cool properly.
3. Dispense 4 to 6 ice cubes into the glass.
4. After 8 and 16 hours, dispense a full glass of
ice at each time.
DA99-03403F (EN)-14.indd 21 2019. 7. 10. �� 2:16
22_ Operating
2
Test button
Check the water level
Whenever all ice is used at one time, the
above step 3 and 4 must be repeated
(before dispense the first 4 to 6 ice cubes, it
needs waiting 8 hours).
This will replenish the ice cubes and ensure
maximum ice production.
When you dump the ice from the ice bucket, you
should press the dispenser lever once with ‘ICE
CUBED’ or ‘CRUSHED’ function ON to get new
ice faster after replacing the ice bucket in the
refrigerator.
Using the water dispenser
Place a glass underneath the water outlet and
push gently against the water dispenser lever with
your glass. Make sure the glass is in line with the
dispenser to prevent the water from splashing out.
If you have just installed the refrigerator or installed
a new water filter,Flush 3 L through filter before
use (flush approximately 6 minutes). Make sure
that water flows clearly again before drinking.
When you do not use the water dispenser
for 2~3 days (especially during the summer),
the dispensed water may have a funny smell or
taste. If this occurs, we recommend that you
discard the first 1~2 glasses for better tasting
water.
Using the ice off function
When selecting
the Ice Off mode,
remove all ice cubes
from the bucket. If
you are not using
the ice dispenser,
the ice cubes may clump together. Pull the lock
lever forward to throw away ice cubes or remove
clumped ice from the bucket. Push the bucket
back until you hear a click.
If you have a long vacation or business trip,
close the water valve and shut off the water
supply to the Refrigerator. This will help prevent
accidental leakages. Do not disassemble the
Ice-maker personally. It may cause disorder. Do
not wash or spray the ice bucket with water. Just
wipe it with a dry cloth. In order to operate the
ice-maker properly, water pressure of 138~862
kPa is required.
Water clouding phenomenon
All water provided to refrigerators flows through
the core filter which is an alkaline water filter. In
this process, the pressure in the water that has
flowed out of the filter gets increased, and oxygen
and nitrogen become saturated. When this water
flows out in the air, the pressure plummets and
the oxygen and nitrogen get supersaturated so
that they turn into gas bubbles. The water could
look misty due to these oxygen bubbles.The
water may look temporarily cloudy due to these
oxygen bubbles. After a few seconds, the water
will look clear.
Please wait 1 second before removing the cup
after dispensing water to prevent spills. Do not
pull out the lever dispenser after taking out ice or
water. It comes back automatically. Ice is made
in cubes.
When you select “Crushed”, the ice-maker grinds
the ice cubes into crushed ice.
Pull on Push
DA99-03403F (EN)-14.indd 22 2019. 7. 10. �� 2:16
02 OPERATING
Operating _23
PARTS AND FEATURES
Use this page to become more familiar with the
parts and features of the Refrigerator.
Water Filter
Door Closer
Light
Light
( 1 ) Ice-Maker
( 2 ) Foldable-Shelf
( 3 ) Slide-Shelf
( 4 ) Vertical Hinged Section
( 5 ) Vegetable & Fruit Drawers
( 6 ) Slide-Shelf
( 7 ) 2 Step Foldable Shelf
( 8 ) Dairy Compartment
( 9 ) Door Bins
( 10 ) Cool Select Pantry™
( 11 ) Tilting Pocket
( 12 ) Auto Pull Out Drawer
( 13 ) Freezer Drawer Bin
Door bins
Your refrigerator ships with door bins of different
types and sizes. If the door bins for your
refrigerator were packaged separately, use
the figure below to help you position the bins
properly.
The number of door bins provided may differ with
the model.
USING THE COOL SELECT PANTRY™
The Cool Select Pantry™ is a full-width drawer
with adjustable temperature control. This pantry
can be used for large party trays, deli items, pizza,
beverages or miscellaneous items. There is a
temperature control which can adjust the amount
of cold air allowed into the pantry. The control is
located on the right side of the pantry.
• Press the Temp button repeatedly until your
desired mode is lit. The Fresh mode (3 °C), Zero
Zone mode (0 °C) and Deli mode (5 °C) will be
selected whenever you press the Temp button.
Initially, the Fresh mode is set. Though the
setting temperature is different from the current
temperature, the temperature will be changed to
the setting temperature automatically.
Temp
You can select your Pantry temperature from
among Deli (5 °C [41 °F] ), Fresh (3 °C [38 °F] ) and
Zero Zone (0 °C [32 °F] ) modes.
Selection Button
1. When “Deli” is selected, the temperature of the
pantry will be kept around 5 °C (41 °F). This
feature helps keep food fresh for a long time.
2. When “Fresh” is selected, the temperature of
the pantry will be kept around 3 °C (38 °F). This
feature helps keep food fresh for a longer time.
3. When “Zero Zone” is selected, the temperature
of the pantry will be kept around 0 °C (32 °F).
This feature also helps keep meat or fish fresh
for a longer time.
DA99-03403F (EN)-14.indd 23 2019. 7. 10. �� 2:16
24_ Operating
Deli Fresh Zero Zone
• pineapple
• lemon
• avocado
• potato
• cucumbers
• apples
• oranges
• grapes
• zucchinis
• corn
• steaks
• hard cheeses
• cold cuts
• bacon
• hot dogs
Fruits and vegetables may be damaged
under the “Zero Zone” setting. Do not store
lettuce or other leafy produce in this pantry.
Do not store glass bottles in this pantry.
If they are frozen, they can break and
cause personal injury.
REMOVING THE REFRIGERATOR
ACCESSORIES
1. Door Bins & Dairy Compartment
To remove -
Simply lift the bin up and pull straight
out.
To relocate - Slide it in above the desired
location and push down until it
stops.
Injury may occur if the door bins are not
firmly assembled. Do not allow children
to play with bins.
Sharp corners of the bins may cause injury.
Do not adjust a bin full of foods.
CAUTION
CAUTION
Dust removal method - Remove the guard and
wash in water.
2. Tempered Glass shelves
To remove - Tilt up the front of the shelf in the
direction shown
1
and lift it up vertically
2
.
Pull the shelf out.
To relocate - Tilt the front of the shelf up and
guide the shelf hooks into the slots at a
desired height. Then lower the front of the
shelf so that the hooks can drop into the slots.
The Tempered Glass shelves are heavy.
Use special care when removing them.
2
1
3. Vegetable & Fruit Drawers
To remove - Pull the drawer out to full
extension. Tilt up the front of the drawer and
pull straight out.
To relocate - Insert the drawer into the frame
rails and push back into place.
The drawers need to be removed before the
glass shelf above them can be lifted out.
Do not open the drawers while the pantry is open.
It may cause a scratch or breakage to the drawer
covers.
CAUTION
DA99-03403F (EN)-14.indd 24 2019. 7. 10. �� 2:16
02 OPERATING
Operating _25
4. Cool Select Pantry™
(applicable models only)
To remove the pantry - Pull the pantry out to
full extension. Tilt up the front side of pantry
and pull straight out.
To relocate the pantry - Push the rails to the
back of the Refrigerator. Place the drawer onto
the rails and slide the pantry back until it is in
place.
To remove the divider - Pull the pantry
completely out to full extension and raise the
front side of the divider to unhook it from the
rear wall of the pantry, then lift the divider out.
To relocate the divider - Hook the back of
the divider over the rear wall of the pantry and
push the divider down.
USING THE DOORS
The Refrigerator doors ensure that the doors
close all the way and are securely sealed. When
the Refrigerator door is only partially open, it will
automatically close. The door will stay open when
opened more than 76mm.
USING THE TILTING POCKET
The Tilting Pocket can be used to store up to
a 406mm pizza if you place it as shown in the
illustration.
REMOVING THE FREEZER
ACCESSORIES
1. Tilting Pocket
To remove - Pull the brackets upward until you
hear a clicking sound and remove the pocket
To replace - Hook the ends of the pocket into
both brackets 1 and push down until it locks
into place.
1
2. Auto Pull out Drawer
To remove - Pull the drawer out to full
extension. Tilt up rear of drawer and lift straight
out.
To relocate - Place the drawer onto the rails
by tilting it up. Lower the drawer into place
until it is horizontal and slide the drawer in.
1
2
3. Freezer Drawer
To remove the freezer drawer - Pull the
freezer drawer out fully. Tilt up the rear of the
bin and lift it out to remove.
To relocate the freezer drawer - Place the bin
into the rail assembly.
You can scratch the side of the bin if you
twist it left or right when disassembling
or re-assembling it.
Do not allow babies or children go inside
the freezer drawer.
They could damage the refrigerator and
seriously injure themselves. Do not sit on the
freezer door. The door may break. Do not allow
children to climb into the freezer drawer.
Do not remove the divider.
CAUTION
CAUTION
WARNING
DA99-03403F (EN)-14.indd 25 2019. 7. 10. �� 2:16
26_ Operating
If trapped inside, children may become
injury and suffocate to death.
CLEANING THE REFRIGERATOR
Do not use benzene, thinner, or Clorox,
Chloride for cleaning. They may damage
the surface of the appliance and may
cause a fire.
Do not spray the refrigerator with water while it is
plugged in, as it may cause an electric shock.
Do not clean the refrigerator with benzene, thinner
or car detergent for risk of fire.
CHANGING THE INTERIOR
LIGHTS
Do not disassemble or replace the LED
type Lighting. To change the LED Type
Lighting contact Samsung service center
or your authorized Samsung dealer.
If Users randomly exchange the LED lamp
by yourself, this may result in an electric
shock or personal injury.
WARNING
WARNING
CAUTION
CHANGING THE WATER FILTER
To reduce risk of water damage to your
property DO NOT use generic brands
of water filters in your SAMSUNG
Refrigerator.
USE ONLY SAMSUNG BRAND WATER FILTERS.
SAMSUNG will not be legally responsible for any
damage, including, but not limited to property
damage caused by water leakage from use of a
generic water filter. SAMSUNG Refrigerators are
designed to work ONLY WITH SAMSUNG WATER
Filter.
The “Filter Indicator” light lets you know when it is
time to change your water filter cartridge. To give
you preparation time to get a new filter, the red
light will come on just before the capacity of the
current filter runs out. Changing the filter on time
provides you with the freshest, cleanest water
from your fridge.
1. Take a new water filter and put a month
indicator sticker on the filter as shown. The
date on the sticker must be six months from
the current date. For example, if you are
replacing the water filter in March, put the
“SEP” (September) sticker on the filter to
remind you to replace in September. Normal
filter life is about every 6 months.
2. Remove the new filter’s protective cap and
remove the old filter.
3. Position and insert the new filter into the filter
housing. Slowly turn the water filter clockwise
to align with the printing mark on the cover,
locking the filter in position. Make sure to align
the water filter label mark with the center of
cover filter printing as illustrated. Remember,
do not over-tighten.
4. Once you have completed this process, press
and hold the Alarm button for 3 seconds to
reset the filter schedule.
5. Lastly, Flush 3L through filter before use (flush
approximately 6 minutes) Make sure that water
flows clearly again before drinking.
Be sure to flush the dispenser thoroughly
otherwise water may drip from the
dispenser.
This means that there is still air in the line.
Do NOT use the water or ice dispenser without a
water filter cartridge because the water line may
become blocked.
CAUTION
DA99-03403F (EN)-14.indd 26 2019. 7. 10. �� 2:16
03 TROUBLESHOOTING
Troubleshooting _27
Troubleshooting
PROBLEM SOLUTION
The Refrigerator does
not work at
all or it does not chill
sufficiently.
• Check that the power plug is properly connected.
• Is the temperature control on the display panel set to the correct
temperature?
Try setting it to a lower temperature.
• Is the Refrigerator in direct sunlight or located near a heat source?
• Is the back of the Refrigerator too close to the wall and therefore keeping
air from circulating?
The food in the
Refrigerator is frozen.
• Is the temperature control on the display set to the correct temperature?
Try setting it to a warmer temperature.
• Is the temperature in the room too low?
• Did you store the food with high water content in the coldest part of the
Refrigerator? Try moving those items into the body of the Refrigerator
instead of keeping them in the Cool Select Pantry™.
You hear unusual noise
or sounds.
• Check that the Refrigerator is level and stable.
• Is the back of the Refrigerator too close to the wall and therefore keeping
air from circulating?
• Was anything dropped behind or under the Refrigerator?
• A “ticking” sound is heard from inside the Refrigerator. It is normal and
occurs because various accessories are contracting or expanding
according to the temperature of the Refrigerator interior.
The front corners and
vertical hinged section
of the appliance are
hot and condensation
is occurring.
• Some heat is normal as anti-condensators are installed in the vertical
hinged section of the Refrigerator to prevent condensation.
• Is the Refrigerator door ajar? Condensation can occur when you leave
the door open for a long time.
Ice-maker is not
producing ice.
• Did you wait for 12 hours after installation of the water supply line before
making ice?
• Is the water line connected and the shut-off valve opened?
• Did you manually stop the ice making function?
• Is the Freezer temperature too warm? Try setting the Freezer temperature
lower.
You can hear water
bubbling in the
Refrigerator.
• This is normal. The bubbling comes from the Refrigerator coolant liquid
circulating through the Refrigerator.
There is a bad smell in
the Refrigerator.
• Check for spoiled food.
• Foods with strong odors(for example, fish) should be tightly covered.
• Clean out your Freezer periodically and throw away any spoiled or
suspicious food.
Frost forms on the
walls of the Freezer.
• Is the air vent blocked? Remove any obstructions so air can circulate
freely.
• Allow sufficient space between the foods stored for efficient air
circulation.
• Is the Freezer drawer closed properly?
Water dispenser is not
functioning.
• Is the water line connected and the shut-off valve opened?
• Has the water supply line tubing been crushed or kinked?
Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the Refrigerator temperature is too low?
Try selecting a warmer setting on the main display panel.
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Ambient Room Temperature Limits
This refrigerator is designed to operate in ambient temperatures specified by its temperature class marked
on the rating plate.
Class Symbol Ambient Temperature range (°C)
IEC 62552 (ISO 15502) ISO 8561
Extended Temperate SN +10 to +32 +10 to +32
Temperate N +16 to +32 +16 to +32
Subtropical ST +16 to +38 +18 to +38
Tropical T +16 to +43 +18 to +43
Internal temperatures may be affected by such factors as the location of the fridge/freezer,
ambient temperature and the frequency with which you open the door.
Adjust the temperature as required to compensate for these factors.
English
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its
electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other
household waste at the end of their working life. To prevent possible harm to the environment or
human health from uncontrolled waste disposal, please separate these items from other types
of waste and recycle them responsibly to promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or
their local government oce, for details of where and how they can take these items for
environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the
purchase contract. This product and its electronic accessories should not be mixed with other
commercial wastes for disposal.
For information on Samsung’s environmental commitments and product specific regulatory obligations
e.g. REACH, WEEE, Batteries, visit our sustainability page available via Samsung.com
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG
customer care center.
Country Contact Center Web Site
AUSTRALIA 1300 362 603 (Other)
1300 425 299 (HHP) www.samsung.com/au/support
IRELAND (EIRE) 0818 717100 www.samsung.com/ie/support
MALAYSIA
1800-22-8899 (HHP)
1800-88-9999 (OTH)
+603-7713 7420 (Overseas contact)
www.samsung.com/my/support
NEW ZEALAND 0800 726 786 (All Product)
0800 6 726 786 (Support for Smart Mobile Devices) www.samsung.com/nz/support
PANAMA 800-0101 www.samsung.com/latin/support (Spanish)
www.samsung.com/latin_en/support (English)
PHILIPPINES
Only for HHP PRODUCT :
02-422-2177 [ Standard Landline ]
OTH PRODUCT :
1-800-10-726-7864 [ PLDT Toll Free ]
1-800-8-726-7864 [ Globe Landline and Mobile ]
02-422-2111 [ Standard Landline ]
www.samsung.com/ph/support
SINGAPORE 1800 7267864 | 1800-SAMSUNG (Other)
1800 4252997 | 1800-GALAXYS (HHP) www.samsung.com/sg/support
SOUTH AFRICA 0860 SAMSUNG (726 7864) www.samsung.com/support
UK 0330 SAMSUNG (7267864) www.samsung.com/uk/support
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