Table of Contents
- Contents
- Guide
- Connections
- Remote Control and Peripherals
- Smart Features
- Product Viewing
- Picture and Sound
- Using Intelligent Mode
- Adjusting the Picture Quality
- Changing the Picture Size and Position
- Setting the Viewing Environment for External Devices
- Playing games on an optimised screen
- Setting the Game Mode details
- Setting the Refresh Rate
- Setting the Response Time
- Setting the Adaptive-Sync
- Change Virtual Aim Point
- Setting the Core Lighting
- Setting the Game HDR
- Using Cable/Satellite Box Power Off Sync
- Setting the FreeSync
- Using Input Signal Plus
- Setting the USB Source
- Using USB-C Preference
- Using Auto Source Switch+
- Using HDMI Black Level
- Configuring a Sound Mode and Expert Settings
- Using the Sound Support Functions
- System and Support
- Using the Time Functions and the Timers
- Using the Power and Energy Saving Functions
- Updating the Product's Software
- Using the Parental Settings function
- Audio and Video Functions for the Visually or Hearing Impaired
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Changing the volume, speed, pitch, and the Smart Monitor Background Volume of the Voice Guide
- The Product screen is turned off but audio continues
- White text on black background (high contrast)
- Setting the screen to black and white
- Inverting the screen colour
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the Product menu
- Watching Product broadcasts with subtitles
- Selecting the broadcasting subtitle language
- Listening to the Product through Bluetooth devices (for the hearing impaired)
- Enlarging the sign language screen for the hearing impaired
- Configuring the repeat settings for remote control buttons
- App for the Visually Impaired (SeeColors App)
- Using Voice Assistants on the Product
- Using Other Functions
- Precautions and Notes
- Read Before Using Apps
- Read Before Using the Internet Function
- Read Before Playing Photo, Video, or Music Files
- Read Before Using Bluetooth Devices
- Licences
- Installing the Software
- Troubleshooting
- Picture Issues
- The screen is flashing or has become dark
- The picture is not bright, or the picture colours do not look clear
- The picture colours look like black and white or do not look the way they should look
- The Product automatically turns off by itself
- The Product image does not look as good as it did in the store
- Displayed video looks blurry
- The picture is distorted
- There is a dotted line on the edge of the screen
- The picture won’t display in full screen
- The Caption function in the Product menu is deactivated
- Captions appear on the Product screen
- The HDR of the connected external device turns off
- Sound and Noise Issues
- How can I connect an audio device to the Product?
- There is no sound or the sound is too low at maximum volume.
- The picture is good but there is no sound.
- HDMI (ARC) is connected, and there is no sound.
- The speakers are making an odd sound.
- The sound is interrupted.
- Whenever a function is used on the Product or the channel is changed, the Product voices the activity. The Product explains in voice-over the video scenes displayed on the screen.
- The Product audio is not being played through the Sound bar or A/V receiver.
- The sound is not heard clearly.
- The volume of the external device cannot be adjusted.
- I want to turn off and on the Product and audio device at the same time.
- External Device Connectivity Issues
- The "Mode Not Supported" message appears.
- The video is OK but there is no audio.
- I want to connect to a PC and mobile device via screen mirroring.
- No screen appears when connecting the Product to an external device.
- I want to connect to a Bluetooth speaker.
- The PC screen does not appear or it flickers.
- A special key on the keyboard or mouse is entered automatically.
- The displayed image size does not fit the screen, the image colours are blurred, or the text does not appear clear.
- A computer has been connected, but the Expert Settings option is greyed out.
- Network Issues
- Anynet+ (HDMI-CEC) Issues
- What is Anynet+?
- Anynet+ does not work. The connected device is not displayed.
- I want to start Anynet+. I also want the connected devices to turn on when the Product is turned on.
- I want to exit Anynet+. It is inconvenient to turn on other devices because the Product also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
- The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
- The Anynet+ device won't play.
- Remote Control Issues
- Apps
- Media Files
- Voice Assistant Issues
- The voice commands do not work well.
- Bixby/Alexa answers although I did not call it.
- I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
- Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
- During voice recognition, the heavy load message appears and the function does not work.
- I want to see weather information of the desired area.
- Other issues
- The Product is hot.
- The Product smells like plastic.
- The settings are lost after 5 minutes or every time the Product is turned off.
- The Product is tilted to the side.
- The stand is wobbly or crooked.
- A POP (Product’s internal banner ad) appears on the screen.
- The Product is making a popping noise.
- The Product is making a humming noise.
- The Product narrates the screen events in voice-over.
- Q & A
- Diagnosing Product operational issues
- Getting Support
- Picture Issues
- Accessibility Guidance
Samsung S32BM80PUU User Manual
Displayed below is the user manual for S32BM80PUU by Samsung which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com
Model Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Menu Learning Screen link below.
"Menu Learning Screen" Link
Contents
Guide
Connections
6Connection Guide
8 Connecting to the network
11 Displaying your mobile device screen on the Product
14 Switching between external devices connected to the
Product
17 Connection Notes
Remote Control and Peripherals
21 Controlling External Devices with a Samsung Remote
Control - Using the Universal Remote
22 Using Anynet+ (HDMI-CEC)
23 Controlling the Product with a Keyboard, Mouse, or
Gamepad
25 Entering Text using the On-Screen Virtual Keyboard
Smart Features
27 Using Smart Hub
32 About the Media Home Screen
34 About the Menu Home Screen
39 Using a Samsung account
41 Using Workspace
47 Using TV Access
48 Using the Apps Service
52 Using the e-Manual
54 Using the Internet
55 Using SmartThings
58 Playing pictures/video/music
64 Using Multi View
66 Using Bixby
71 Using the Game Bar
Product Viewing
75 Product-Viewing Support Functions
Picture and Sound
76 Using Intelligent Mode
78 Adjusting the Picture Quality
81 Changing the Picture Size and Position
82 Setting the Viewing Environment for External Devices
88 Conguring a Sound Mode and Expert Settings
90 Using the Sound Support Functions
System and Support
92 Using the Time Functions and the Timers
94 Using the Power and Energy Saving Functions
95 Updating the Product's Software
96 Using the Parental Settings function
97 Audio and Video Functions for the Visually or Hearing
Impaired
102 Using Voice Assistants on the Product
103 Using Other Functions
Precautions and Notes
105 Read Before Using Apps
106 Read Before Using the Internet Function
108 Read Before Playing Photo, Video, or Music Files
114 Read Before Using Bluetooth Devices
115 Licences
116 Installing the Software
Troubleshooting
Picture Issues
117 The screen is ashing or has become dark
117 The picture is not bright, or the picture colours do not look
clear
118 The picture colours look like black and white or do not look
the way they should look
119 The Product automatically turns off by itself
119 The Product image does not look as good as it did in the
store
120 Displayed video looks blurry
120 The picture is distorted
120 There is a dotted line on the edge of the screen
121 The picture won’t display in full screen
121 The Caption function in the Product menu is deactivated
121 Captions appear on the Product screen
121 The HDR of the connected external device turns off
Sound and Noise Issues
122 How can I connect an audio device to the Product?
122 There is no sound or the sound is too low at maximum
volume.
122 The picture is good but there is no sound.
123 HDMI (ARC) is connected, and there is no sound.
123 The speakers are making an odd sound.
123 The sound is interrupted.
124 Whenever a function is used on the Product or the channel
is changed, the Product voices the activity. The Product
explains in voice-over the video scenes displayed on the
screen.
124 The Product audio is not being played through the Sound
bar or A/V receiver.
124 The sound is not heard clearly.
125 The volume of the external device cannot be adjusted.
125 I want to turn off and on the Product and audio device at the
same time.
External Device Connectivity Issues
126 The "Mode Not Supported" message appears.
126 The video is OK but there is no audio.
126 I want to connect to a PC and mobile device via screen
mirroring.
127 No screen appears when connecting the Product to an
external device.
127 I want to connect to a Bluetooth speaker.
128 The PC screen does not appear or it ickers.
129 A special key on the keyboard or mouse is entered
automatically.
129 The displayed image size does not t the screen, the image
colours are blurred, or the text does not appear clear.
129 A computer has been connected, but the Expert Settings
option is greyed out.
Network Issues
130 Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
Anynet+ (HDMI-CEC) Issues
131 What is Anynet+?
131 Anynet+ does not work. The connected device is not
displayed.
132 I want to start Anynet+. I also want the connected devices to
turn on when the Product is turned on.
132 I want to exit Anynet+. It is inconvenient to turn on other
devices because the Product also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
132 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
132 The Anynet+ device won't play.
Remote Control Issues
133 The remote control does not work.
133 External devices cannot be operated with the Product
remote control.
133 When I turn on the product with the remote control, another
device is also turned on.
Apps
134 I launched an app, but it's in a different language. How can I
change the language?
134 The app does not work properly. Its image quality is poor.
134 The Smart Hub Home Screen keeps appearing whenever you
turn on the Product.
Media Files
135 Some les are interrupted during playback.
135 Some les can't be played.
Voice Assistant Issues
136 The voice commands do not work well.
136 Bixby/Alexa answers although I did not call it.
136 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
137 Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
137 During voice recognition, the heavy load message appears
and the function does not work.
137 I want to see weather information of the desired area.
Other issues
138 The Product is hot.
138 The Product smells like plastic.
138 The settings are lost after 5 minutes or every time the
Product is turned off.
138 The Product is tilted to the side.
138 The stand is wobbly or crooked.
139 A POP (Product’s internal banner ad) appears on the screen.
139 The Product is making a popping noise.
139 The Product is making a humming noise.
139 The Product narrates the screen events in voice-over.
140 Q & A
Diagnosing Product operational issues
141 Self Diagnosis
142 Cannot select Signal Information in Self Diagnosis.
142 Reset Smart Hub
142 Reset picture
142 Reset sound
Getting Support
143 Finding the contact information for service
143 Getting support through Remote Management
143 Checking the Calibration Report
143 Requesting service
Guide
Learn how to use various features.
Connections
You can watch live broadcasts by connecting a coaxial cable to your Product and can get access to the network by
wireless access point. Using various connectors, you can also connect external devices.
Connection Guide
You can view detailed information about external devices that can be connected to the Product.
Menu Connected Devices Connection Guide Try Now
It shows you how to connect various external devices, such as video devices, game consoles, and PCs using pictures.
If you select the connection method and an external device, the connection details appear.
•Audio Device: HDMI (ARC), Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup
•Video Device: HDMI
•Smartphone: Screen Sharing (Smart View), Screen Sharing (Tap View), Samsung DeX, SmartThings, Camera
Sharing, Apple AirPlay
•PC: HDMI, DisplayPort, USB-C, Screen Sharing (Wireless), Easy Connection to Screen, Apple AirPlay
•Input Device: Remote Control, USB Keyboard, USB Mouse, USB Gamepad, USB Camera, Bluetooth Device
•Game Console: HDMI
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•External Storage: USB Flash Drive, Hard Disk Drive (HDD)
The connection method and available external devices may differ depending on the model.
Some functions may not be supported depending on the model or geographical area.
Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2
minutes).
Connection Guide
Audio Device
Video Device
Smartphone
PC
Input Device
Game Console
External Storage
HDMI (ARC)
Bluetooth
Wi-Fi
Wi-Fi Speaker Surround Setup
HDMI Troubleshooting
Connect audio devices, such as speakers, sound bars,
headphones, or home theatres, to your Smart Monitor.
The image on your Product may differ from the image above depending on the model and geographical area.
- 7 -
Connecting to the network
You can get access to the network through your Product.
Menu Settings All Settings Connection Network Open Network Settings
Try Now
Congure network settings to connect to an available network.
Establishing a wireless network connection
Menu Settings All Settings Connection Network Open Network Settings
Wireless
The menu name may differ depending on the model.
Make sure that you have the wireless access point's name (SSID) and password settings before attempting to
connect. The network name (SSID) and security key are available on the wireless access point's conguration
screen. See the wireless access point's user manual for more information.
- 8 -
Wireless Connection
Select your wireless network.
Refresh
Manage Saved Networks
The image on your Product may differ from the image above depending on the model and geographical area.
If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID).
If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or
PBC button on your access point within 2 minutes. The Product will connect automatically.
To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press
the Select button.
To disconnect Wi-Fi, select Disconnect in Menu Settings All Settings Connection Network
Network Status. Try Now
Checking the network connection status
Menu Settings All Settings Connection Network Network Status Try Now
View the current network status.
Resetting Your Network
Menu Settings All Settings Connection Network Reset Network Try Now
Restore the network settings to the factory default.
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Turning on the Product with a mobile device
Menu Settings All Settings Connection Network Expert Settings Power On
with Mobile Try Now
You can turn on the Product using a mobile device connected to the same network as the Product.
This function is available with a mobile device connected to the Product through the SmartThings app or the Apple AirPlay
function.
Apple AirPlay may not be supported depending on the model or geographical area.
Connecting an IP control device to the Product
Menu Settings All Settings Connection Network Expert Settings IP Remote
Try Now
You can connect an IP control device to the Product remotely to manage your IP device.
To use this function, Power On with Mobile must be turned on.
Turning this feature on may allow other IP control devices to control your Product. We recommend turning this feature
on only if an authorised third-party custom controller is installed and congured specically for a Samsung Product and if
your Wi-Fi network is password protected.
This function may not be supported depending on the model.
Allowing to connect a wireless network
Menu Settings All Settings Connection Network Expert Settings Wi-Fi
Try Now
You can enable the connection to Wi-Fi.
To connect a wireless network, the function must be active.
Changing the name of the Product
Menu Settings All Settings Connection Device Name Try Now
You can change the name of the Product on the network. Select User Input at the bottom of the list and change the
name.
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Displaying your mobile device screen on the Product
You can watch the screen of your mobile device on the Product screen through Smart View, Tap View or Multi View.
For information on how to share the screen with your mobile device, refer to Menu Connected
Devices Connection Guide Smartphone Screen Sharing (Smart View). Try Now
• To turn off Screen Sharing (Smart View), disconnect the mobile device or press the button on the remote
control.
• Using the Smart View menu on your mobile device, you can change the settings such as aspect ratio.
• Use AirPlay if you are an iPhone or iPad user. For more information, refer to Menu Connected
Devices Connection Guide Smartphone Apple AirPlay. Try Now
This function may not be supported depending on the model or geographical area.
• The screen sharing function (Smart View/Apple AirPlay) on your mobile device appears on Multi View of the
Product (or the screen on your mobile device).
This function may not be supported depending on the model or geographical area.
• If the Product is connected to a wireless router and DFS channel, radio performance of the screen share function
may degrade. To prevent this, change the router settings to disable use of DFS channel. For details on how to
change the settings, refer to the user manual provided by the router manufacturer.
- 11 -
Using Tap View
By tapping the mobile device on your Product, you can watch Multi View or mobile device's screen through the
Product screen.
This function may not be supported depending on the model.
This function is available in Samsung mobile devices with Android 8.1 or higher.
1.
Enable Tap View on your mobile device.
For more information about conguration, refer to "Enabling Tap View".
2.
Turn on the screen of your mobile device.
3.
Tap your mobile device on the Product. The Product screen switches to Multi View, or mobile device's screen.
4.
Watch Multi View, or mobile device's screen on the Product screen.
The displayed Product screen may differ depending on the model.
This function enables Screen/Sound Mirroring by detecting vibrations generated when you tap the mobile device on the
Product.
Be sure to tap away from the Product screen and bezel corners. It may scratch or break the Product or mobile device
screen.
We recommend using your mobile device with the cover in place and lightly tap it on any external edge of the Product.
- 12 -
Enabling Tap View
Enable Tap View in the SmartThings app.
Depending on the SmartThings app version, you may need to register the Product with your mobile device.
This function may not be supported depending on the model.
1.
Launch the SmartThings app on your mobile device.
2.
Select Settings ( ) in SmartThings app on your mobile device.
3.
Set Tap View to on.
Upon connection for the rst time, select Allow on a pop-up window of the Product.
Mobile Screen Viewing in Multi View
When you start screen sharing with a mobile device (Smart View / Apple AirPlay / Tap View), the Product screen
switches to the Multi View or mobile device's screen. Watch multiple contents at the same time with the Multi View
screen.
This function may not be supported depending on the model.
For more information, refer to "Using Multi View".
- 13 -
Switching between external devices connected to the Product
You can switch between Product programmes and the content of external devices.
Menu Connected Devices
When you select a connected external device on the Source screen, the output of the selected device is displayed on
the Product's screen.
To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the Product's remote
control, connect the device to an HDMI port on the Product, and then turn on the device. The output displayed on the
Product is automatically switched to the output of the device or you can congure universal remote control for the device
automatically. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the
Universal Remote".
When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media
content listed on the device.
This function may not be supported depending on the device and geographical area.
Editing the name and icon of an external device
Menu Connected Devices
You can change the port name for a connected external device or add it to the Home Screen.
Universal Remote
Edit
Information
Add to Home
Connected Devices
The image on your Product may differ from the image above depending on the model and geographical area.
1.
Move the focus to a connected external device.
2.
Press the down directional button. The following functions become available:
Available functions may differ depending on the port type.
- 14 -
1.Universal Remote
You can control external devices connected to the Product using a Samsung remote control. Run the Universal
Remote menu to register the external device.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote".
2.Edit
You can rename the input ports and change the device icons.
3.Information
You can view detailed information about an external device.
4.Add to Home
You can add the port of an external device to the Home Screen for quick switching.
- 15 -
Using additional functions
You can use the following features on the Source screen.
•USB and Mobile Camera
Connect a USB camera, or use the SmartThings app on your mobile phone to connect a camera.
Connect a camera to use video call, home workout, and other new features.
For details on how to connect, refer to Camera Sharing ( Menu Connected Devices Connection Guide
Smartphone Camera Sharing).
•TV Access
By mirroring, you can watch TV from the Product screen.
For more information, refer to "Using TV Access".
•Connection Guide
Displays device connection instructions.
For more information, refer to "Connection Guide".
•Remote Button Guide
You can view how to use the remote control.
This function may not be supported depending on the model or geographical area.
•Universal Remote
Lets you register external devices to your Samsung remote control and control them using the Remote.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote".
- 16 -
Connection Notes
When connecting an external device, note the following:
The number of connectors, and their names and locations may differ with the model.
Refer to the external device's operating manual when connecting it to the Product. The number of external device
connectors, and their names and locations may differ with the manufacturer.
Connection notes for HDMI
• The following types of HDMI cables are recommended:
– High Speed HDMI Cable
– High Speed HDMI Cable with Ethernet
– Premium High Speed HDMI Cable
– Premium High Speed HDMI Cable with Ethernet
– Ultra High Speed HDMI Cable
• Use an HDMI cable with a thickness of 0.66 inches (17 mm) or less.
• Using a non-certified HDMI cable may result a blank screen or a connection error.
• Some HDMI cables and devices may not be compatible with the Product due to different HDMI specifications.
• This Product does not support HDMI Ethernet Channel. Ethernet is a Local Area Network (LAN) built with coaxial
cables standardised by the IEEE.
• Use a cable shorter than 10 feet (3 m) to get the best UHD viewing quality.
• Many computer graphics adaptors do not have HDMI ports, but have DVI or DisplayPort ports instead. If your PC
does not support HDMI video out, connect your PC with a DVI to HDMI or HDMI to DisplayPort cable.
• When the Product is connected to an external device, such as a DVD/BD player or a set-top box via HDMI, power
sync mode will be automatically activated. In the power sync mode, the Product continues to detect and connect
external devices via HDMI cable. This function can be deactivated by removing the HDMI cable of the connected
device.
This function may not be supported depending on the model.
- 17 -
• Automatic device detection operates each time a new HDMI external device is connected.
– The automatic device detection function recognises external devices to provide the user with an optimised
viewing environment.
– If a computer has been connected, press the down directional button on the remote control when the
function is activated, as shown in the guide displayed at the bottom of the screen. The device name is
immediately set to PC.
– If a connected device is not recognised by the automatic device detection function, the device name is
indicated as Unknown and the menu used to manually set the device name appears. From the menu, press
the Setup button to manually set the device name.
– If a computer connected via HDMI is recognised as an unknown device, the display picture quality may not
appear appropriate for a computer display. In that case, press the Setup button to change the device name
to PC.
– If you select the Later button, the menu is closed and the connected device name remains Unknown. You
can manually change the device name later. For details on how to manually set a device name, refer to
"Editing the name and icon of an external device."
- 18 -
Connection notes for audio devices
• To obtain better Product audio quality, connect a sound bar or A/V receiver to the Product.
• An unusual noise coming from a connected audio device while you are using it, may indicate a problem with the
audio device itself. If this occurs, ask for assistance from the audio device's manufacturer.
• Digital audio is only available with 5.1 channel broadcasts.
Connection notes for USB Type-C
This function is available only in M8*B/M7*B series.
• Check the bandwidth of your USB Type-C cable whether it is available. The output may not be adequate
depending on the cable specification and condition.
• Do not quickly connect or disconnect the connector and power cable, because it requires some time.
• Due to the compatibility issue, the function may not be available when any Thunderbolt device is connected
using a cable.
• When charging with a USB Type-C cable, malfunction may occur depending on the device type. In this case, use
the provided charger or consult the manufacturer of the device.
- 19 -
Connection notes for computers
• For resolutions supported by the Product, refer to the Product user manual from the Samsung Electronics
website at https://www.samsung.com.
• If you want to connect your PC and Product wirelessly, both of them must be connected to each other on the
same network.
• When sharing content with other network-based devices, such as those in an IP (Internet Protocol) storage
system, sharing may not be supported due to the network’s configuration, quality, or functionality, for example,
if the network has an NAS (Network-Attached Storage) device.
Connection notes for mobile devices
• To use the Smart View function, the mobile device must support a mirroring function, such as Screen Mirroring
or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile
device's user manual.
• The Screen Sharing (Smart View) feature may not operate smoothly in a 2.4 GHz environment. For better
experience, 5.0 GHz is recommended. 5 GHz may not be available depending on the model.
• To use Wi-Fi Direct, the mobile device must support the Wi-Fi Direct function. To check whether your mobile
device supports Wi-Fi Direct, refer to the mobile device's user manual.
• The mobile device and your Smart Monitor must be connected to each other on the same network.
• Use AirPlay if you are an iPhone or iPad user. For more information, refer to Menu Connected
Devices Connection Guide Smartphone Apple AirPlay. Try Now
This function may not be supported depending on the model or geographical area.
• The video or audio may stop intermittently, depending on network conditions.
• When sharing content with other network-based devices, such as those in an IP (Internet Protocol) storage
system, sharing may not be supported due to the network’s configuration, quality, or functionality, for example,
if the network has an NAS (Network-Attached Storage) device.
- 20 -
Remote Control and Peripherals
You can control Product operations with your Samsung Smart Remote. Pair external devices, such as a keyboard, for
ease of use.
Controlling External Devices with a Samsung Remote Control - Using the
Universal Remote
Control the Product and connected external devices with a Samsung remote control.
Menu Connected Devices Universal Remote
You can control all external devices connected to the Product using a single Samsung remote. Run the Universal
Remote menu to register external devices.
This function may not be supported depending on the model or geographical area.
You can also use the Anynet+ (HDMI-CEC) function to operate external Samsung devices with your Product's remote
control without any additional setup. For more information, refer to "Using Anynet+ (HDMI-CEC)".
Specic external devices connected to the Product may not support the universal remote feature.
Do not place any obstacles in front of an external device and Product's logo. It may cause improper transmitted signals
from the remote control.
The Product memorises both the external device and its connection port (HDMI 1, HDMI 2, etc.).
If you have difculty controlling external devices with the Universal Remote, try adjusting the positions of the external
devices.
This function may not operate properly depending on the Product installation environment and the features of external
devices.
- 21 -
Using Anynet+ (HDMI-CEC)
Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.
You can use the Product's remote control to control external devices that are connected to the Product by an HDMI
cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with
the remote control.
Connecting an external device through Anynet+ and using their menus
Menu Settings All Settings Connection External Device Manager Anynet+
(HDMI-CEC) Try Now
1.
Set Anynet+ (HDMI-CEC) to On.
2.
Connect an HDMI-CEC-compliant device to the Product.
3.
Turn on the connected external device.
The device is automatically connected to the Product. After the connection process is nished, you can access the
menu of the connected device using your Product remote and control the device.
The connecting process can take up to 2 minutes to complete.
Read before connecting an Anynet+ (HDMI-CEC) device
Anynet+ (HDMI-CEC)-enabled devices must be connected to the Product with an HDMI cable. Note that some HDMI cables
may not support Anynet+ (HDMI-CEC).
You can congure the Product's Universal Remote to control third-party cable boxes, Blu-ray players, and home theatres
that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote
Control - Using the Universal Remote".
Anynet+ cannot be used to control external devices that do not support HDMI-CEC.
The Product remote control may not work under certain circumstances. If this occurs, set up the device as an Anynet+
(HDMI-CEC)-enabled device again.
Anynet+ (HDMI-CEC) works only with external devices that support HDMI-CEC, and when those devices are either in
standby mode or turned on.
Anynet+ (HDMI-CEC) can control up to 12 compliant external devices (up to 3 of the same type) except for home theatres.
Anynet+ (HDMI-CEC) can control only one home theatre system.
To listen to 5.1 channel audio from an external device, connect the device to the Product via an HDMI cable and connect a
5.1 home theatre system directly to the external device's digital audio output connector.
If an external device has been set up for both Anynet+ and a universal remote control, the device can be controlled only
with the universal remote control.
- 22 -
Controlling the Product with a Keyboard, Mouse, or Gamepad
Connecting a keyboard, mouse, or gamepad to make it easier to control the Product.
Menu Settings All Settings Connection External Device Manager Input Device
Manager Try Now
You can connect a keyboard, mouse, or gamepad to control the Product easily.
Connecting a USB keyboard, mouse, or gamepad
Plug the keyboard, mouse or gamepad cable into the USB port.
If you connect a mouse, it is available only in the Internet app and Workspace function.
XInput USB gamepads are supported.
For more information, refer to Input Device in Connection Guide ( Menu Connected Devices Connection
Guide Input Device)
Connecting a Bluetooth keyboard, mouse, or gamepad
Menu Settings All Settings Connection External Device Manager Input Device
Manager Bluetooth Device List Try Now
If your device was not detected, position the keyboard close to the Product, and then select Refresh. The Product scans for
available devices again.
If you connect a mouse, it is available only in the Internet app.
For more information, refer to the Bluetooth device's user manual.
This function may not be supported depending on the model or geographical area.
- 23 -
Using the keyboard and mouse
Button Description
Directional keys Use to navigate the menu, or move the focus to highlight items on the Home Screen.
Windows key Displays the Product settings
Enter key Selects or runs a focused item
ESC key Returns to the previous screen
F1 / F2 / F3 / F4 key Colour buttons ― / / /
F5 key Displays the Home Screen
F6 key Displays the Source screen
F7 key Displays the Channel List
F8 key Mutes the sound
F9 / F10 key Adjusts the volume
F11 / F12 key Changes the channel
Page Up / Page Down Scrolls a web page displayed by the Internet app.
Left-click Available only in the Internet app.
You can click a menu or link to start a function as you do on a PC.
Right-click
Available only in the Internet app. You can use the following functions:
The options displayed in the menu may differ depending on the selected item.
•Open
•Open Link in New Tab
•Enable Scroll Mode
The key operation may differ depending on some apps or the keyboard.
- 24 -
Setting up the input devices
Menu Settings All Settings Connection External Device Manager Input Device
Manager Try Now
•Keyboard Settings Try Now
You can set up the keyboard with the Keyboard Language and Keyboard type functions.
•Mouse Settings Try Now
You can set up the mouse with the Primary Button and Pointer Speed functions.
Entering Text using the On-Screen Virtual Keyboard
Use the virtual keyboard to enter text on your Product.
The image on your Product may differ from the image above depending on the model and geographical area.
1.Recommend text
When you type a word you want to use as a search term, this function displays related suggestions from which you
can choose one.
- 25 -
2.Editing Buttons
By selecting any of pop-up Editing Buttons after entering characters on the virtual keyboard, you can quickly
perform the editing function.
3.Options
Select on the virtual keyboard screen. The following options are available:
The options available may differ depending on the function running currently.
•Recommend text
•Reset Recommended Text Memory
•Show Editing Buttons
•Language
Entering Text using the remote control's microphone and the on-screen virtual keyboard
When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into
the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as
text.
Entering text with your voice may not be supported for some functions.
This function may not be supported depending on the model or geographical area.
The Samsung Smart Remote may not be supported depending on the model or geographical area.
- 26 -
Smart Features
You can enjoy various apps with Smart Hub.
Using Smart Hub
View descriptions of Smart Hub's basic functions.
From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or
listen to music stored on external storage devices, and perform more functions.
Some Smart Hub services are paid services.
To use Smart Hub, the Product must be connected to the network.
Some Smart Hub features may not be supported depending on the service provider, language, or geographical area.
Smart Hub service outages can be caused by disruptions in your network service.
- 27 -
Displaying the Home Screen
Press button.
APPS
The image on your Product may differ from the image above depending on the model and geographical area.
1. Privacy Choices
From your Product, easily manage the privacy policy regarding services related to Smart Hub and verify how
personal information is protected.
To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information.
Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms &
Privacy by navigating to Menu Settings All Settings General & Privacy Terms & Privacy. Try Now
If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select
Reset Smart Hub ( Menu Settings Support Device Care Self Diagnosis Reset Smart Hub). Try Now
2. Search
Search for channels, programmes, movies, and apps offered by Smart Hub.
To use the Search service, make sure the Product is connected to a network.
This function may not be supported depending on the model or geographical area.
- 28 -
3. Workspace
Use the Product to access your PC via remote PC or Screen Sharing (Wireless).
This function may not be supported depending on the model or geographical area.
For more information about Workspace, refer to "Using Workspace".
4. Media
View a variety of TV programmes. Install various apps offered by Smart Hub, such as news, sports, weather and
game apps, and use the apps from the Product.
For more information about Media, refer to "About the Media Home Screen".
5. Menu
Manage external devices connected to the Product, and congure settings for various functions available on the
Product.
For more information about Menu, refer to "About the Menu Home Screen".
- 29 -
Launching Smart Hub automatically
Menu Settings All Settings General & Privacy Start Screen Options Autorun
Smart Hub Try Now
Enabling Autorun Smart Hub automatically launches Smart Hub when the Product is turned on. Navigate to this
option to enable or disable the feature.
Launching the last used app automatically
Menu Settings All Settings General & Privacy Start Screen Options Autorun
Last App Try Now
If Autorun Last App is set to on, the last used app is automatically run when you turn on the Product. You can turn
this function on or off. Press the Select button at the current menu.
This function may not be supported depending on the app.
This function may not be supported depending on the model.
Automatic Mirroring from Multi View
Menu Settings All Settings General & Privacy Start Screen Options Autorun
Multi View Mirroring
If you screen mirror your mobile device, the Multi View automatically displays the device screen. Navigate to this
option to enable or disable the feature.
It is available on the screen for any broadcast, external device, or app that supports Multi View.
This function may not be supported depending on the model.
- 30 -
Automatic casting in Multi View
Menu Settings All Settings General & Privacy Start Screen Options Autorun
Multi View Casting Try Now
Casting YouTube content from the mobile device automatically displays the content on Multi View.
It is available on the screen for any broadcast, external device, or app that supports Multi View.
This function may not be supported depending on the model.
Testing Smart Hub connections
Menu Settings Support Device Care Self Diagnosis Smart Hub Connection
Test Try Now
Resetting Smart Hub
Menu Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now
You can reset the Smart Hub settings. To reset Smart Hub, enter the PIN. The default PIN is "0000". You can set the PIN in
Menu Settings All Settings General & Privacy System Manager Change PIN. Try Now
Change PIN may not be supported depending on the model or geographical area.
- 31 -
About the Media Home Screen
View a variety of TV programmes. Install various apps offered by Smart Hub, such as news, sports, weather and
game apps, and use the apps from the Product.
left directional button Media
APPS
Move
Remove
The image on your Product may differ from the image above depending on the model and geographical area.
1. Apps
Install a variety of apps offered by Smart Hub, such as news, sports, weather and game apps, and use the apps from
the Product.
To use Apps, make sure the Product is connected to a network.
For more information about Apps, refer to "Using the Apps Service".
- 32 -
2.Moving an item on the Home Screen
From the end of the Apps list, select Edit List. Move the focus to the app to relocate, and press the down directional
button on the remote control. Select Move from the option menu. Use the left or right button to reposition the app
and then press Select. This repositions the app on the Home Screen.
3.Removing an item on the Home Screen
From the end of the Apps list, select Edit List. Move the focus to the app to uninstall, and press the Down button on
the remote control. Select Remove from the option menu. This removes the app from the Home Screen list.
4.Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content, such as TV shows, dramas, and
movies, in one place. Universal Guide can recommend content tailored to your preferences.
You can use this feature on your mobile device with the Samsung SmartThings app.
To access Universal Guide, press the down directional button on the remote control in Home Screen.
To enjoy the content from these apps on your Product, they must be installed on the Product.
When you watch some paid content, you may need to make a payment using their associated app.
Some content may be restricted depending on your network conditions and your subscriptions to paid channels.
Parental control is necessary when children use this service.
Images may look blurry depending on the service provider's circumstances.
This function may not be supported depending on the model or geographical area.
.Media Options
This menu can be found at the bottom of the Media home. To congure the option settings, scroll down to the far bottom.
•Preferences: Select a preferred service to receive content recommendations to suit your preference.
•Continue Watching: Choose content providers for Continue Watching. You can continue watching different
shows in one place from all the Continue Watching-supported content providers listed below.
•Parental Lock: Redirect to the Parental Lock menu. Turn all parental control settings on or off.
- 33 -
About the Menu Home Screen
Manage external devices connected to the Product, and congure settings for various functions available on the
Product.
left directional button Menu
Settings
Connected Devices
Multi View
The image on your Product may differ from the image above depending on the model and geographical area.
1.Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
For more information, refer to "Using a Samsung account".
2. Notication
You can view a list of notications for all events that occur on your Product. A notication appears on the screen
when it is time to schedule viewing, schedule recording, or when an event occurs on a registered device.
If you move the focus to Notication, and then press the Select button, a notication window appears on the right
and the following functions are available:
• Delete All
You can delete all your notications.
• Settings
You can select services you want to be notied about.
When you select Allow sound, notications are displayed with a notication sound.
- 34 -
3. Settings
Move the focus to the Settings menu to display quick setting options below the menu. Quick Settings can be used to
quickly congure frequently used features.
•All Settings
Displays the Settings menu for conguring specic settings.
•Support
Displays the Support settings menu.
•Network / Wi-Fi
Check your network connection. To check your network connection or change the connection settings, press
the down directional button, and select either Network Status or Network Settings.
•Intelligent Mode
In Intelligent Mode, the Product recognises and analyses the surroundings, noise, the content, and your usage
patterns to provide the best viewing experience. You can turn the options below on or off. Create your
preferred viewing environment.
This function may not be supported depending on the model or geographical area.
•Picture Mode
Change the picture mode for the optimal viewing experience. Press the Select button to change the Picture
Mode.
•Picture Setup
Easily congure the screen settings: Brightness, Contrast, Sharpness, Colour and Tint (G/R).
•Sound Mode
You can select a sound mode to optimise your listening experience. To change the sound mode, press the Select
button. To make ne adjustments, press the down directional button, and then select Equaliser Setup.
- 35 -
•Sound Output
You can select which speakers the Product uses for audio output. To change the audio output, press the Select
button.
•Bluetooth Speaker List
Connect your Product to Bluetooth speakers. This can be done by selecting Bluetooth Speaker List to
automatically search for Bluetooth audio devices.
Connecting Bluetooth speaker may not be supported depending on the model or geographical area.
•Game Mode
You can set the Game Mode to optimise the Product screen for better gaming performance. To turn Game Mode
on or off, press the Select button. To set the detailed options, press the down directional button, and then
select Go to Game Mode Settings.
This function is only available when an external input source is being used.
For more information, refer to "Setting the Viewing Environment for External Devices".
This function may not be supported depending on the model or geographical area.
•Ultrawide Game View
You can change the aspect ratio of the game screen to Wide for immersive gaming.
Ultrawide Game View is only available on source devices which support 21:9 outputs, and may function differently
depending on the game or content being viewed.
When the Ultrawide Game View is turned on or off for the rst time, the setting for Multiple displays may need to be
adjusted.
- 36 -
•Input Device Manager
Congure the connection settings for an input device connected to the Product. This can be done by selecting
the Select button to display the menu that allows you to view the list of connected devices and to set options.
•Caption
You can watch Product broadcasts with captions. To activate or deactivate the Caption function, press the
Select button. To run Accessibility Shortcuts, press the down directional button, and then select Accessibility
Shortcuts.
This function may not be supported depending on the model or geographical area.
•Sleep Timer
You can turn off the Product automatically at a specic time. To change the sleep time, press the Select button.
To set the specic time at which the Product turns off automatically, press the down directional button, and
then select Set Up Off Timer.
•Colour Tone
You can select a colour tone suitable for your viewing preferences. To change to a colour tone that you want,
press the Select button.
This function may not be supported depending on the model or geographical area.
•Picture Clarity
You can optimise pictures that contain a lot of motions. To turn this function on or off, press the Select button.
To set the detailed options, press the down directional button, and then select Picture Clarity Settings.
This function may not be supported depending on the model or geographical area.
- 37 -
•Digital Output Audio Format
You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI
(ARC) for external devices that support the Dolby Digital+ format.
HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.
•Power and Energy Saving
Display the Power and Energy Saving menu. Reduce energy consumption by changing your power preferences
and other energy-saving options.
These functions may not be supported depending on the model or geographical area.
4. Connected Devices
Select an external device that is connected to the Product.
For more information, refer to "Switching between external devices connected to the Product".
5. Multi View
While watching the Product, you can simultaneously view multiple screens that are split.
For more information, refer to "Using Multi View".
This function may not be supported depending on the model or geographical area.
- 38 -
Using a Samsung account
Create and manage your own Samsung account.
Menu Settings All Settings General & Privacy System Manager Samsung
Account Try Now
You can view the entire text of the Terms & Policy in Menu Settings All Settings General & Privacy
System Manager Samsung Account My Account Terms & Conditions, Privacy Policy after logging in to your
Samsung account.
Follow the instructions on your Product screen to create or log in to a Samsung Account.
Samsung Account can be used on Product, mobile device, and website with one ID.
Signing in to a Samsung account
Menu Settings All Settings General & Privacy System Manager Samsung
Account Sign In
Creating a new account
Menu Settings All Settings General & Privacy System Manager Samsung
Account Create Account
Managing your Samsung account
Menu Settings All Settings General & Privacy System Manager Samsung
Account My Account
When you sign in to your Samsung account, you can use the following functions:
•Sign out
When multiple people share the Product, you can sign out of your account to prevent others from using it.
To sign out of your Samsung Account ( Menu Settings All Settings General & Privacy System
Manager Samsung Account), move the focus to your account's icon, and then press the Select button. When a pop-up
window appears, select Sign out.
- 39 -
•Edit profile
You can edit your account information.
To protect personal information, enter Edit profile and then Sign-in Method is set to Select your ID and input password
(high security).
If you want the Product to log you into your account automatically whenever you turn on the Product, click Stay Signed
In.
When the Product is used by multiple people, turn off Stay Signed In to protect personal information.
•PIN Setting
Set or change your PIN.
•Payment Info
You can view or manage your payment information.
•Back up
You can back up the Product settings to your Cloud storage. When resetting or replacing the Product, you can
also restore its settings with the backed-up settings.
•Product Registration
You can register the current Product or see the registered information. You can easily receive services after
product registration.
You can see the registered information or delete it at the Samsung account website (https://account.samsung.com).
•Personalisation Settings
Select to change settings for the Customisation Service and Customised Ads.
This function may not be supported depending on the model.
•Sync Internet
Once you sign in to your Samsung account and configure the Sync Internet settings, you can share the favourites
and website bookmarks that you registered on other devices.
•Remove Account
You can delete an account from the Product. Although you have deleted your Samsung account from the
Product, you are not unsubscribed.
To unsubscribe from your Samsung Account, visit the Samsung Accounts website (https://account.samsung.com).
•Terms & Conditions, Privacy Policy
You can view the user agreement and privacy policy.
For more information about the terms and conditions, privacy policy, select View Details.
- 40 -
Using Workspace
Use the remote function to connect to and use a Windows PC, Mac, or mobile device from the Product.
left directional button Workspace Try Now
Connect a Windows PC, Mac, or mobile device to the Product to easily use the device.
For easy computer use, connect a keyboard and a mouse to your Product in advance.
Using Screen Sharing (Windows PC) / Screen Mirroring (Mac)
left directional button Workspace Windows PC Screen Sharing
left directional button Workspace Mac Screen Mirroring
Follow the instructions on the screen to adjust the PC settings and wirelessly connect the Product to the PC.
This function is only available for PCs that support wireless screen sharing.
This function may not be supported depending on the model or geographical area.
Connection via Windows OS is available in Windows 10 and later versions only.
Connection via Mac OS is available in AirPlay.
Using Easy Connection to Screen
left directional button Workspace Windows PC Easy Connection
You can easily use remote access function after installing Easy Connection to Screen on your PC.
Follow the instructions on the screen to download and install the Easy Connection to Screen PC app. Then you can
easily connect a remote PC.
1.
Download the Easy Connection to Screen PC app from http://smsng.co/easy and then install it on your PC.
2.
Log in with the same Samsung Account for both Product and PC.
3.
When the PC is turned on and connected via the network, Workspace's Home Screen displays the PC.
The Easy Connection to Screen PC app is available in Windows 10 and later versions only.
Depending on the network environment including the rewall conguration, router type, and wireless signal strength,
connection problems may occur, such as low speed, disconnection, or limited connection.
- 41 -
Connecting a Remote PC
left directional button Workspace Windows PC Manual Connection Try Now
left directional button Workspace Mac Remote Login Try Now
Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual
Network Computing (VNC) for a PC running on Mac. To remotely connect to a PC, you must enter the IP address of
the remote PC or select a saved prole. Enter a correct username and password. If there is any computer that can
be accessed via the same network, the found IP is displayed.
To register a frequently used PC, move the focus to Manage User Proles, and then press the Select button. When a
pop-up window appears, select Add, and then enter the PC information.
When your PC enters in power saving mode, connection is not available. It is recommended to cancel the power saving
mode.
1.
Congure your computer’s settings to use the Workspace function.
Connection to Windows via the RDP protocol is available in Windows 10 Professional or higher.
Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 10.5 or later.
• Windows OS:
1)
Right-click the My PC icon on Desktop or Windows Explorer and then click Properties.
2)
Click Remote Desktop and select Activate Remote Desktop.
• Mac OS:
1)
Select Menu System Preferences and then click Sharing.
2)
Select the Screen Sharing and Remote Login check box.
3)
Run the resolution changing app downloaded from App Store and then change the resolution to 1440 x
900 or lower.
If you do not change the resolution in Mac OS, the previous image may appear while connecting a remote
computer.
- 42 -
2.
Enter the required settings for connecting the computer remotely.
Manage User Proles
PC/Prole
IP address or prole
Username
Enter a username.
Password
Enter a password.
Remember my credentials and add to the Product Home screen. You can
connect directly from the Home screen via shortcuts.
Connect
Help
The image on your Product may differ from the image above depending on the model and geographical area.
1.PC/Prole
Enter the IP address or prole of the PC you want to connect to.
• In case of Windows, when the computer to connect is within the same network (router/AP), run “cmd" command
in Settings Network and Internet View Network Properties or in Start Run, and then run “ipconfig” to
check the IPv4 address of the computer.
• In case of Mac, you can check the IP address in Settings Remote Access.
• When the Product and computer are not within the same network, it is required to know the public IP and
configure the router and AP. Check whether the router connected to the computer supports port forwarding.
When the company provides additional security features such as firewall, seek help from a security officer.
Home Ofce
- 43 -
2.Username
Enter the Username of the computer. How to check the Username:
• Windows OS: Control Panel User Account Control
• Mac OS: System Preferences Users & Groups
3.Password
Enter the password for the login account.
For use of PIN, do not enter PIN but the specied password of the computer.
Playing Multimedia Content on a Remote PC
When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears.
When the sharing folder icon is clicked in the top bar, the folders shared on Windows or Mac OS appear. You can
play back any media content in a folder.
For more information, refer to "Playing pictures/video/music".
To use this function, the folder sharing option on the computer to access must have been enabled as shown below:
• Windows OS:
1.
Run Windows Explorer and then move to the folder to share.
2.
Right-click the folder and then click Properties.
3.
After the Properties window appears, click the Sharing tab and then click Advanced Sharing.
4.
After the Advanced Sharing window appears, select the Share this folder check box.
• Mac OS:
1.
Select Menu System Preferences and then click Sharing.
2.
Select the File Sharing check box.
3.
To add a folder to share, click the Add+ button at the bottom.
4.
Select a folder and then click Add+.
When playing a video le via a remote computer, the screen or sound breaking may be encountered.
- 44 -
Using Samsung DeX
Run Samsung DeX on your mobile device to connect the software to the Product.
Follow the on-screen instructions to connect Samsung DeX. Some models may not be searched when connecting
the Product from a mobile device through Samsung DeX. If that is the case, follow the instructions shown on the
mobile device screen to connect the software.
This function is available only on mobile devices that support the wireless Samsung DeX.
Using Microsoft 365
You can read or create a document after accessing the Microsoft 365 website.
Run the site in full-screen mode.
URL modication is impossible in the Microsoft 365 page.
Adding the Web Service
Select the Add Web Service icon. Use the bookmarking function of the Workspace browser, you can add or delete
the web service link to or from Workspace.
To add the web service, you must be signed in to your Samsung account.
The number of web services that can be added to Workspace is limited.
Workspace browser not share data with Internet. (Web browser outside from Workspace)
- 45 -
Using Web Service
You can access the web service by selecting the web service icon added to Workspace.
The screen on the web page may differ from that of a computer.
You can copy or paste any text. Some image formats are supported.
For easy and secured login in Web Service, Workspace Pass is additionally supported as well as Samsung Pass.
Setting Samsung Pass or Workspace Pass.
Set Samsung Pass or Workspace Pass to Use in left directional button Workspace Run the Workspace
browser (Additionally select Microsoft 365 or Add Web Service)Menu Settings General.
Workspace Pass allows you to easily manage the web service ID and password without biometric authentication on mobile
devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on
your Product.
However, the log in to Workspace Pass may not work depending on the site policy.
Workspace Pass only working on Workspace.
To securely access the web service, you can use the Workspace browser's automatic shutdown or clear the history logs.
Before accessing the web service, refer to "Read Before Using the Internet Function".
Workspace browser not share data with Internet. (Web browser outside from Workspace)
The web service supports the following keyboard shortcuts:
• F1: Returns to Workspace's Home Screen.
• F5: Refresh.
• F8: Mutes the sound.
• F9/F10: Adjusts the volume.
• F11: Switches between full screen or default screen.
- 46 -
Using TV Access
By mirroring, you can watch TV from the Product screen.
Select and mirror the desired TV to view the TV content from the Product screen.
Menu Connected Devices TV Access
This function may not be supported depending on the TV model.
Connecting to a TV
Select TV Access to display a list of available TVs to connect to. Select and connect the desired TV to the Product.
Once a connection to a TV is established, the Product saves and shows the TV in the list of connected devices. You
can use this icon later to easily connect to the same TV.
To disconnect from the TV, press the button on the remote control.
Controlling the connected TV from the Product
Device Name
When content is playing, press the up directional buttons on the remote control to display the control menu of the
TV Access.
1.Power: Turn on or off the connected TV. (Panel on/off only)
2.Numeric keypad: Press a channel number to change the connected TV channel. You can select the channel
up/down key.
3.Source: Change the input source connected to the TV.
- 47 -
Using the Apps Service
Download and run various apps from Smart Hub.
Media Apps
You can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding
apps on your Product.
To use this feature, the Product must be connected to the network.
When Smart Hub is launched for the rst time, the default apps are automatically installed. The default apps may differ
depending on the model or geographical area.
Apps
Editor's Choice
Most Popular
The image on your Product may differ from the image above depending on the model and geographical area.
1. Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
If you are signed out of your Samsung account, select Sign In to sign in.
If you want to download new apps using Apps, rst sign in to your Samsung account.
2. App Search
You can search for available apps.
3. Settings
You can manage the installed apps.
- 48 -
Installing an app
1.
Move to the app you want to install, and then press the Select button. The detailed information screen appears.
2.
Select Install. When the installation is complete, the Open menu appears.
3.
Select Open to run the app immediately.
You can view installed apps on the Settings screen.
If the Product's internal memory is insufcient, you can install some specic apps on a USB device.
You can run an app installed on a USB device only when the USB device is connected to the Product. If the USB device is
disconnected while an app is running, the app is terminated.
You cannot run an app installed on a USB device on a PC or another Product.
Launching an app
You can run the app desired from Downloaded App.
The icons below appear within the selected app's icon and indicate the following:
– : The app is installed on a USB device.
– : The app has a password.
– : The app needs to be updated.
– : The app supports the mirroring function.
- 49 -
Managing installed apps
Select Settings on Apps. You can manage installed apps.
Settings
Auto update : ON
Update All
Delete
Add to Home
Lock
Move
Reinstall
View Details
The image on your Product may differ from the image above depending on the model and geographical area.
1.Removing an app
1.
Select an app to delete.
2.
Select Delete.
The selected app is deleted.
Ensure that the related app data is also removed when you remove an app.
Standard apps cannot be uninstalled.
2.Adding apps to the Home Screen
1.
Select an app to add.
2.
Select Add to Home.
3.
After the Home Screen appears, move the selected app to the desired location.
4.
Press the Select button.
The selected app is added to the Home Screen.
If the selected app is already added to the Home Screen, this function is disabled.
- 50 -
3.Locking and unlocking apps
1.
Select an app to lock or unlock.
2.
Select Lock/Unlock.
The selected app is locked or unlocked.
To lock or unlock an app, enter the PIN. The default PIN is "0000". You can set the PIN in Menu Settings All
Settings General & Privacy System Manager Change PIN. Try Now
Change PIN may not be supported depending on the model or geographical area.
4.Moving apps
1.
Select an app to move.
2.
Select Move.
3.
Move the app to the desired location.
4.
Press the Select button.
The selected app is moved.
This function may not be supported depending on the model or geographical area.
5.Reinstalling an app
1.
Select the app to install again.
2.
Select Reinstall.
Reinstallation starts.
6.Checking the app information details
1.
Select the app to check.
2.
Select View Details.
The app information screen appears.
You can rate an app on the View Details screen.
7.Automatically updating apps
To automatically update the installed apps, set Auto update to ON.
Automatic update is enabled only when the Product is connected to the network.
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Using the e-Manual
Control and read the manual embedded in your Product.
Launching the e-Manual
Menu Settings All Settings Support Open e-Manual
You can view the embedded e-Manual that contains information about your Product's key features.
You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (https://
www.samsung.com).
Some menu screens cannot be accessed from the e-Manual.
Using the buttons in the e-Manual
e-Manual
Device Care
Guide
Troubleshooting
Accessibility Guidance
e-Manual
The image on your Product may differ from the image above depending on the model and geographical area.
1. (Search)
Select an item from the search results to load the corresponding page.
2. (Recently Viewed Topics)
Select a topic from the list of recently viewed topics.
3. (Site Map)
It displays the lists for each item in e-Manual.
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4. (Index)
Select a keyword to navigate to the relevant page.
This function may not be supported depending on the model or geographical area.
5.Device Care
Optimise and diagnose the condition of your Product. You can check and clean your storage space, diagnose
problems or request technical support.
Home
>
Guide
>
Start Screen Options
Media Internet
Surf the Internet on your Product.
Before using the Internet, refer to "Read Before Using the Internet Function".
Words in blue (e.g., Internet) indicate a menu item.
The image on your Product may differ from the image above depending on the model and geographical area.
6. (Try Now)
Allows you to access the corresponding menu item and try out the feature right away.
7. (Link)
Access an underlined topic referred to on an e-Manual page immediately.
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Using the Internet
Surf the Internet on your Product.
Media Internet
When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a
desired web site, you can get immediate access to it.
You can use the Internet function more easily after connecting a keyboard and mouse.
You can scroll web pages with the directional button on the Samsung Smart Remote or Remote Control.
The web pages may differ from those on a PC.
Before using the Internet, refer to "Read Before Using the Internet Function".
The Internet app has an embedded Samsung Pass Settings ( Media Internet Internet Menu Settings
Samsung Pass).
With Samsung Pass, you can log into the website easily and securely. When you visit the website again, you can log in with
Samsung Pass Biometrics Authentication on your mobile device without entering your ID and password.
However, this Samsung Pass login may not work depending on the website policy. For this purpose, you must have been
logged in the mobile device with a Samsung account registered in Samsung Pass.
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Using SmartThings
It allows the Product to connect and control the detected various devices in the same space.
Menu Connected Devices SmartThings Try Now
Using the Product, you can control devices connected via Bluetooth, BLE(Bluetooth Low Energy), or Wi-Fi by using
the remote control.
Depending on the Product or device position, you may not operate functions with the remote control. In this case, move the
device.
This function may not be supported depending on the model.
This function may not be supported depending on the device type.
Registering a device
1.
When there is any device detected near the Product, a registration pop-up appears on the Product screen.
When there is no device detected, the pop-up may not appear.
2.
Select Register to register the device.
Select Close. Then the device registration pop-up does not appear.
You can register a device in Menu Connected Devices SmartThings Add Device.
Any device connected via a USB device or HDMI cable is automatically registered.
Menu Connected Devices SmartThings, you can see available options for each device. Try Now
Supportable options may differ depending on the device.
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SmartThings screen layout
Menu Connected Devices SmartThings Try Now
SmartThings
List View
Map View
The image on your Product may differ from the image above depending on the model and geographical area.
1.Device list category
Available options may differ depending on the device.
• Place
Displays all places connected via the SmartThings app.
•Devices near Smart Monitor
Displays all the detected devices that can be connected and controlled.
You can run the control options after selecting a desired device.
Available options may differ depending on the device.
2.Add Device
Displays the list of devices that can be registered on your Product. You can register any by selecting a device.
3. Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
If you are signed out of your Samsung Account, select Sign In to sign in.
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4. Settings
You can congure the SmartThings settings.
5.List View / Map View
Displays the detected devices in a map or list.
Available devices
Type Description Detail
Mobile devices
Galaxy Series (S6, Android 7.0 or later)
iPhone Series (iOS 7.1 or later)
SmartThings app must have been installed in case of Android devices.
Devices for IR remote control
(IR Snifng) Air conditioner, air purier, robot vacuum cleaner, electric fan, humidier
Bluetooth devices Bluetooth speaker, headset, Soundbar, keyboard, mouse, game pad
SmartThings devices For details on SmartThings devices, access https://www.smartthings.com/products.
External devices
DVD player, Blu-ray player, home theatre system, game console, OTT box, set-top box,
USB device
The devices must be connected to the HDMI or USB port.
For a detailed list of supported devices, visit www.samsung.com.
This function may not be available depending on the external device.
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Playing pictures/video/music
Play media content stored on your Product, USB devices, mobile devices, cameras, PCs, etc.
Menu Connected Devices Connected Device Try Now
Samsung USB
Samsung USB
Filter By : All
Sort By : Title
Options
The image on your Product may differ from the image above depending on the model and geographical area.
You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the
Product.
You cannot play media content if the content or the storage device is not supported by the Product. For more information,
refer to "Read Before Playing Photo, Video, or Music Files".
Backup important les before connecting a USB device. Samsung is not responsible for damaged or lost les.
You can use the following functions on the media content list screen of a storage device.
1.Filter By
Filters the media content by type of media.
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2.Sort By
Sorts the content list.
This function may not be supported depending on the type of external device.
3.Options
Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is
reloaded.
You can delete only the recorded content. To delete content, change the Filter By option to Recorded.
Recorded may not be supported depending on the geographical area.
Playing multimedia content on a PC or mobile device
1.
Select a device with media content in Menu Connected Devices Sources. The media content list
in the device appears.
2.
Select a media content item from the list.
The selected content is played.
The content may not be played depending on the encoding method or le format. Furthermore, several functions may be
restricted.
Content on devices connected to the Product via your network may not play smoothly due to network communication
problems. If this occurs, use a USB device.
Playing multimedia content on a USB device
1.
Connect a USB device to the USB port.
2.
When a pop-up message appears on the screen, select Browse to easily move to the list of multimedia content
stored on the device.
If a USB device that contains the content you want to play is already connected to the Product, select the USB device in
the Menu Connected Devices Sources screen.
3.
Select a content item to play from the list.
The selected content is played.
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Listening to your mobile device sound through the Product speaker using Sound Mirroring
Enjoy listening to music in your living space. Visualisations are generated on your Product that alter and respond to
the frequency of your music.
1.
Search for and connect to your Product from the (Bluetooth) device list on your mobile device.
2.
Select media content to play on your mobile device.
The selected media is played through the Product speaker.
This function may not be supported depending on the model.
In some models, the image of the played content may differ depending on the mode.
If the Product and the sound bar are connected wirelessly, the operation may be restricted.
Buttons and functions available while playing multimedia content
Press the Select button while playing any video, photo, or recorded content. The following buttons appear.
The provided buttons and functions may not be supported depending on the model or geographical area.
The available buttons and functions may differ with the content you are viewing or playing.
•Pause, Play
Pauses or plays the multimedia content.
• Jump Backward, Jump Forward
Press the up directional button to move the focus to the playback control bar, and then select the left or right
directional button in the playback control bar to move backward or forward by 10 seconds in the video.
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• Move to a specific playback section, move up the focus on the playback bar, and then select one of the five
thumbnails.
This function may not be supported depending on the file format.
• Stop
Stop the contents being played.
•Previous / Next
Displays the previous or the next multimedia content file.
•Rewind / Fast Forward
Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up to 3 times
faster than normal, select the button repeatedly. To return to normal speed, select the option or press the
button.
You can use the following functions when the video is paused. Note that with the video paused, the Product does
not play audio.
–Slow Rewind or Slow Forward: Allows you to play a video slowly backward or forward by selecting the or
option. There are 3 playback speeds. To change the playback speed, press the option repeatedly. To
return to normal speed, select the option or press the button.
•360 Mode
Provides a 360-degree view for videos and photos.
This function may not be supported depending on the file format.
Video files using the mjpeg codec do not support a 360-degree view.
When a video or photo does not support a 360-degree view, applying 360 rotation to it may cause the screen to look
distorted.
Videos may be interrupted if 360 rotation is applied during double speed playback.
Videos that support a 360-degree view may be interrupted if 360 rotation is simultaneously applied with other
functions during playback.
This function may not be supported for some resolutions.
This function may not be supported depending on the model.
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•360 Auto Rotation
Automatically adjusts the video's viewing angle by analyzing the amount of image changes during playback of a
video file that provides a 360-degree view. When this function is started, the rotation starts in a short time.
When 360 Auto Rotation is focused, press the Select button to change to the following modes:
– General
– Dynamic
This function is only available when 360 Mode is selected.
When 360 Auto Rotation is activated, automatic adjustment is followed. The adjustment position may differ depending
on the image.
The video's viewing angle is manually adjusted in General mode.
This function may not be supported depending on the file format.
Video files that use the mjpeg codec do not support a 360-degree view.
When a video does not support a 360-degree view, applying 360 rotation to it may cause the screen to look distorted.
Videos may be interrupted if 360 rotation is applied during double speed playback.
Videos that support a 360-degree view may be interrupted if 360 rotation is simultaneously applied with other
functions during playback.
This function may not be supported for some resolutions.
This function may not be supported depending on the model.
•Repeat
Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedly.
•Shuffle
Plays music files in random order.
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•Picture Off
Plays music files with the screen off.
•Fit to Screen
Fits a photo to the screen.
•Rotate left / Rotate right
Rotates a photo left or right.
•Zoom
Zooms in a photo.
•Background Music
Pauses or resumes the background music while the Product displays photos.
This function is available after enabling the Background Music option.
•Options
The available options may differ with the model and content.
Function Description
Slideshow Speed
Sets the slideshow speed.
If there is only one image le in the USB device, the slide show is not played.
Slideshow Effect
Applies transition effects to the slide show.
If there is only one image le in the USB device, the slide show is not played.
Background Music
Plays background music as you set in the pop-up window while the Product displays photos.
The music les must be saved in the same USB device as the photo les.
To pause the background music, select Background Music on the playback screen bottom.
Subtitles
You can set the detailed subtitle options, such as the language, sync, size, and colour.
If subtitles are not displayed correctly, check the encoding setting.
Rotate Rotates the video.
Audio Language
Changes the audio language.
This function is only available if the video supports multi-track sound.
Information Displays detailed information about the current multimedia content.
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Using Multi View
You can view multiple content items through Multi View.
Menu Multi View Try Now
This function may not be supported depending on the model.
To start Multi View, navigate to Menu Multi View. Next, Select the item you want from the Add View
list. Or select Make My Own to congure a custom layout and screen.
Change app/source.
When Multi View is running, press the Select button to congure the following menus.
This function and the provided options for each menu icon may not be available depending on the model and region.
• Select content from this app/source.
You can select from the content list displayed above.
After selecting a content item, you can control the screen or change the app and source.
• Change app/source.
You can change the content for the selected window.
• (Change screen size.)
Selects the desired size of Multi View.
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• (Set Picture-in-Picture.)
Selects the position of a small screen on the full screen. The focusing left or right screen appears as small
window.
• (Listen to the sound from two screens.)
You will hear the sound of both screens at the same time by adjusting the ratio of each screens sound.
• (Connect Bluetooth speaker.)
You can hear the sound by connecting the Bluetooth speaker.
• (Delete screen.)
You can delete the selected screen.
• (Exit to full screen.)
Multi View is ended and then the full screen appears.
To close Multi View, press either or on the Samsung Smart Remote.
This function can be started or stopped by pressing the button on the Samsung Smart Remote.
This function operates only by Product broadcasts, external devices, or apps that support Multi View.
While running Multi View, app casting from your mobile device is run on Multi View. This function is not available in some
apps.
In some models, you can view the image on the camera connected to the SmartThings app of your mobile device.
When an external device that connects to a receiver or Soundbar is used in Multi View, sound outputs from the Product
speaker, not from the receiver or Soundbar.
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Using Bixby
Set Voice Assistant to Bixby. Speak into the microphone on your Samsung Smart Remote or Product to control your
Product.
This function is available only if Voice Assistant is set to Bixby. ( Menu Settings All Settings General &
Privacy Voice Voice Assistant) Try Now
Bixby is available only when the Product is connected to the network.
To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not
signed in to your Samsung account.
Bixby only supports some languages, and the supported functions may differ depending on the geographical area.
Bixby may not be supported depending on the model or geographical area.
Starting Bixby with voice
You can immediately start a conversation with Bixby by saying "Hi, Bixby". Say "Hi, Bixby", and the Bixby icon at the
bottom of the Product screen is activated in Listen mode. Continue speaking.
For best results, you need to be within 10 feet (3-4 m) of your Product. If Bixby does not answer, refer to "I spoke "Hi,
Bixby/Alexa" but Bixby/Alexa does not answer." in "Troubleshooting".
These functions may not be supported depending on the model or geographical area.
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Starting Bixby using buttons on the Samsung Smart Remote
You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on
your Samsung Smart Remote, say a command, and then release the button.
To view the Bixby guide, press the button once:
• When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select
button to go to the Explore Bixby screen.
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Learning about the Explore Bixby Screen
Bixby
Hi! Let's learn about Bixby now.
Learn how to wake up Bixby.
Go to Tutorials
The image on your Product may differ from the image above depending on the model and geographical area.
1. My Prole
Log out after going to the My Prole screen.
If you are signed out of your Samsung account, select My Prole to sign in.
2. Tutorials
The pop-up window on using Bixby appears.
3. Settings
You can change the settings for using Bixby.
These functions may not be supported depending on the model or geographical area.
These functions can be set in Bixby Voice Settings ( Menu Settings All Settings General & Privacy
Voice Bixby Voice Settings). Try Now
•Language
You can change Bixby's language.
The languages of the Product and other apps will not change.
Bixby only supports some languages.
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•Voice response
You can change or turn off Bixby's voice.
This function may not be supported depending on the language selected for Bixby.
•Voice Wake-up
Congure settings on how to wake up Bixby with your voice. You can congure the following settings: Bixby
Wake-up Options, Voice Click, Wake-up Sensitivity, and Single-Device Response. ( Explore Now
Settings Voice Wake-up)
The menus may not appear depending on the model or geographical area.
The Voice Wake-up function may not be supported depending on the model or geographical area.
This function can be used only when the sound sensor at the bottom of the Product is active.
For best results, you need to be within 10 feet (3-4 m) of your Product. If Bixby does not answer, refer to "I spoke "Hi,
Bixby/Alexa" but Bixby/Alexa does not answer." in "Troubleshooting".
•Sound feedback
Play a sound when Bixby starts and stops listening.
This function may not be supported depending on the model or geographical area.
•Default music service provider
Select the app to use when searching for music through Bixby.
This function may not be supported depending on the model.
•Privacy
You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services.
•About Bixby Voice
Displays the detailed terms and conditions.
4.Recommended commands
Displays recommended commands you can use to control the Product with Bixby given the current context.
If you do not want to see the recommended commands, set Voice Hint to Off ( Menu Settings All
Settings General & Privacy Voice Voice Hint). Try Now
5.All Services
You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to
move to the desired command, and then press the Select button. You can operate the Product with various voice
commands.
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Read Before Using Bixby
• The supported voice interaction languages and features may differ depending on the geographical area.
• If the language set differs from the language of your country, some features are not available.
• Bixby is available only when the Product is connected to the network.
• Even if the Product is connected to the network, there may be no response due to a Bixby server error.
• The existing functional specifications may be changed if Bixby is updated.
• Bixby is available only on Products that support it and come with remote controls that have a microphone.
• Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains
numeric values or symbols, the function may not operate properly.
• Searched results may not provide complete results.
• You may be required to pay for some apps. Consequently, you may encounter a service application or contract.
• To change the current channel by saying channel names as voice commands, you must finish Find Your Service
Provider. Find Your Service Provider can be set in Menu Settings All Settings Broadcasting
Service Provider Info & Settings. Try Now
If the settings for the service provider are not configured yet, configure them in Menu Settings
All Settings General & Privacy Reset. Try Now
Service provider settings in initial setup may not be supported on geographical area.
• To use the voice text input function and the search function, you must consent to provisions allowing third
parties to collect and use your voice data.
• To use the Bixby function, you must:
– Agree to Smart Hub's Terms of Use.
– Agree to a guidance regarding the collection and use of personal information for the Smart Hub service.
– Consent to the collection and use of personal information for the voice interaction-based service.
Provisions for using Bixby
• The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment
(Product sound and ambient noise).
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Using the Game Bar
Control the Game Settings Monitoring and Game Enhancer Settings easily by using the Game Bar.
This function may not be supported depending on the model.
Starting the Game Bar
When Game Mode ( Menu Settings All Settings Game Game Mode) is On or Auto, press and hold
the button on your Samsung Smart Remote to start the Game Bar. Try Now
Learning about the Game Bar
Response Time
Game Picture Mode
Ultrawide Game View
Sound Output
Help guide
Game Mode Settings
The image on your Product may differ from the image above depending on the model and geographical area.
1.Response Time
Accelerate the panel response rate for more vivid and natural video.
When you increase the values for Judder Reduction in Game Motion Plus Settings (Game Bar Game Mode Settings
Game Motion Plus Settings), the input lag increases.
2.Game Picture Mode
Specify the Game Picture Mode according to the current game genre. To customise the picture quality, select
Custom.
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3.Ultrawide Game View
You can change the aspect ratio of the game screen to Wide for immersive gaming.
Ultrawide Game View is only available on source devices which support 21:9 outputs, and may function differently
depending on the game or content being viewed.
When the Ultrawide Game View is turned on or off for the rst time, the setting for Multiple displays may need to be
adjusted.
4.Sound Output
Change the sound output device. (e.g. Smart Monitor Speaker, Sound bar, Bluetooth headset, etc.)
5.Help guide
View details on how to use each menu item.
6.Game Mode Settings
Moves the menu to Game Mode Settings.
7.Current status display
•FPS: Shows the number of frames per second in real time. If VRR is active, the frame rate changes.
•HDR: Shown as ON when an HDR game is running.
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Setting the Super Ultra Wide Game View
Set your PC Screen resolution to match the selected Screen Ratio in the Game Bar before activating the Super Ultra
Wide Game.
Check if the game supports Ultra Wide resolution (21:9).
If the Product is connected to a computer and Game Mode is set to either ON or Auto, the wide screen (21:9) is activated
from the Game Bar.
This function may not be supported depending on the model and geographical area.
If you set the resolution on your PC for the rst time, you can change the Screen Ratio through the Game Bar on your
Product.
Game Bar Screen Ratio Resolution set in PC
21:9 3840 x 1600 (60 Hz)
The supportable resolutions may differ depending on the model or HDMI port connected to the PC.
After setting the resolution, check if the PC’s Window or Mac screen changes when you change the Screen Ratio on the
Game Bar of your Product.
This function may not be supported depending on the OS or device.
If the connected external device is a gaming device, the function does not work even if you change the name of Source to
"PC".
While you are playing a game, the screen ratio cannot be changed. Before running a game, rst select the
desired screen ratio on the Game Bar.
Changing the Super Ultra Wide Screen position
When playing a game at the Super Ultra Wide resolution, you can adjust the game screen position to the height of
your eyes.
At the Super Ultra Wide resolution, use the (channel) buttons to move the screen position to the top, centre, or
bottom.
- 73 -
Troubleshooting of the game screen and audio problems
After changing the Screen Ratio on the Game Bar, if the game screen and sound are not output properly, try to solve
the problems as shown below.
• Check to see if the game supports Ultra Wide or your PC supports the Ultra Wide resolution.
• Restart the game after exiting it.
• Select the same resolution as that of the Game Bar.
• When the Screen Ratio changes properly, the screen appears as shown below.
16:9 21:9
- 74 -
Product Viewing
You can use convenient features while watching Product.
Product-Viewing Support Functions
Use the functions that are available while watching Product.
Using Programme Rating Lock
Menu Settings All Settings General & Privacy Parental Settings Programme
Rating Lock Settings Try Now
This function may not be supported depending on the model or geographical area.
This function is useful for controlling what programmes children can watch on the Product based on their ratings.
Programme Rating Lock Settings does not, however, block programmes originating from external sources, such as
Blu-ray players, DVD players, or USB les.
Every time you access Programme Rating Lock Settings, you must enter the security PIN. You must also enter
this PIN to watch a blocked programme. The default PIN is "0000". To change the PIN, go to Menu
Settings All Settings General & Privacy System Manager Change PIN. Try Now
Programme Rating Lock Settings may not be supported depending on your input signal.
For more information about how to set your password, refer to "Setting up a password".
Change PIN may not be supported depending on the model or geographical area.
Watching blocked / restricted programmes
To watch a blocked programme, enter the PIN when requested.
When initially showing a restricted programme or movie, the screen is blank because the Programme Rating Lock
Settings blocks it. Enter the PIN to unblock the programme when a message appears requesting the code.
Checking digital channel signal info and strength
Menu Settings Support Device Care Self Diagnosis Signal Information Try Now
If your Product is attached to a separate, over-the-air antenna, you can use the signal strength information to adjust the
antenna for increased signal strength and improved HD channel reception.
This function is only available for digital channels.
This function may not be supported depending on the geographical area.
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Picture and Sound
You can change the settings for the picture and the sound according to your preference.
Using Intelligent Mode
Let the Product analyse the surrounding and the content you are watching so that it can provide an upgraded
viewing experience.
Menu Settings All Settings General & Privacy Intelligent Mode Settings
Intelligent Mode Try Now
This function may not be supported depending on the model or geographical area.
In Intelligent Mode, the Product recognises and analyses the surroundings, noise, the content, and your usage
patterns to provide the best viewing experience. You can turn the options below on or off. Create your preferred
viewing environment.
•Adaptive Picture Try Now
–Optimised
Optimises brightness and provides the best picture quality in real time, based on the lighting condition and the
content you're viewing.
–EyeComfort
EyeComfort syncs the sunrise/sunset times and ambient light intensity. After sunset, the mode provides
warmer colors and lower brightness. The sunrise and sunset times can manually be changed.
This function may not be supported by some modes or apps (e.g., Game Mode).
To use EyeComfort, first you need to set the current time. Configure the Clock( Menu Settings All
Settings General & Privacy System Manager Time Clock) setting. Try Now
The sunrise/sunset time sync function provided in may work differently, depending on the area and network
connection.
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•Active Voice Amplifier Try Now
Analyses ambient noise and provides optimal sound depending on the noise.
This function is available only when the sound sensor of the Product is active and the sound output is set to Smart
Monitor Speaker, or the Samsung Soundbar interlinked with Adaptive Picture function is connected. The location of the
sound sensor may vary depending on the model or geographical area.
While using this function, the Product does not save the data.
This function may not be supported by some modes or apps (e.g., Game Mode).
•Adaptive Sound+ Try Now
Provides optimised sound quality by analyzing the viewing space and the acoustic components of the content.
This function can be used only when the sound sensor at the bottom of the Product is active and the sound output is set
to Smart Monitor Speaker.
This function may not be supported by some modes or apps (e.g., Game Mode, and apps that control the Product sound).
While using this function, the Product does not save the data.
This function may not be supported depending on the model.
•Adaptive Volume Try Now
Automatically adjusts to a specific volume level while you are watching Product. The Product analyses your
volume usage history by time period to automatically adjust the volume when you use an app or switch to an
external input source.
This function is only available when the sound output of the Product is set to Smart Monitor Speaker.
This function may not be supported by some apps or external devices.
This function's operation affects Auto Volume function, but it does not work the other way around.
This function operates based on your volume usage history, and may not operate if the volume usage history by time
period is insufficient.
The amount of difference made by this function does not exceed +/- 5 levels from the current volume, and this function
does not change the current volume if it exceeds 40.
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Adjusting the Picture Quality
Change the Picture Mode and adjust Expert Settings.
Choosing a picture mode
Menu Settings All Settings Picture Picture Mode Try Now
You can select the Picture Mode that provides the best viewing experience.
Entertain and Graphic are supported only when you change the external device name to PC in PC mode.
•Dynamic
Makes the picture brighter and clearer in bright viewing environments.
•Standard
Is the default mode suitable for general viewing environments.
•Movie
Is suitable for watching Product or movies in a dark room.
•FILMMAKER MODE
You can watch the source content (e.g., movie) as it is. The image defined as FILMMAKER MODE automatically
switches to FILMMAKER MODE while watching.
FILMMAKER MODE may look darker than other picture modes.
You can change FILMMAKER MODE to a different Picture Mode. However, the changed Picture Mode will be maintained
even after watching the picture defined by FILMMAKER MODE.
FILMMAKER MODE™ logo is a trademark of UHD Alliance, Inc.
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Conguring advanced picture settings
Menu Settings All Settings Picture Expert Settings Try Now
Congure the screen settings to your taste by using the following functions:
Some Expert Settings features may not be supported depending on the PC input, source devices connection, using Apps and
Eye Care operation.
•Brightness Try Now
Adjust the overall picture brightness. The closer to 50, the brighter the picture.
•Contrast Try Now
Adjust the difference between the darkest and brightest areas between objects and their background. The closer
to 50, the larger the difference.
•Sharpness Try Now
Adjust the outline sharpness of objects. The closer to 20, the sharper the object outlines.
•Colour Try Now
Adjust the chroma of a video. The closer to 50, the deeper the colours.
•Tint (G/R) Try Now
Adjust the colour tone. The higher either value, the redder or greener the video.
•Apply Picture Settings Try Now
Apply the selected picture settings to the current input source or all input sources.
•Picture Clarity Settings Try Now
Optimise a video that has many dynamic scenes.
When LED Clear Motion is set to On, the screen appears darker than when it is Off.
•Local Dimming Try Now
Maximize the contrast ratio by automatically adjusting brightness for each section of the picture.
This function may not be supported depending on the model or geographical area.
•Contrast Enhancer Try Now
Automatically adjust the contrast to prevent excessive brightness differences between brighter and darker
areas.
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•Colour Tone Try Now
Select an appropriate colour tone, according to the viewing situation.
•White Balance Try Now
Adjust the brightness of the colours red, green and blue so that the brightest area of the picture becomes white.
•Gamma Try Now
Adjust the medium brightness of a video.
•Shadow Detail Try Now
Adjust the brightness of a dim picture. The closer to 5, the brighter the dim picture.
•Colour Space Settings Try Now
Select a range of colours that can be expressed on the picture.
•Smart Calibration Try Now
Automatically adjust the picture quality of a movie to obtain the quality intended by the movie producer.
This function may not be supported depending on the model or geographical area.
•Dynamic Brightness
Automatically adjust the screen brightness to maintain optimum screen contrast.
Dynamic Brightness may not be supported depending on the model or geographical area.
•Reset Picture Try Now
Reset the picture settings to the default values.
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Changing the Picture Size and Position
Change the picture size and position for your Product.
Changing the picture size settings
Menu Settings All Settings Picture Picture Size Settings Try Now
These functions may not be available on Samsung TV Plus and some applications.
•Picture Size Try Now
You can change the size of the picture displayed on the Product screen to 16:9 Standard, Custom, or 4:3.
Supported picture sizes differ with the input signal.
•Fit to screen Try Now
Fitting the picture to the screen.
This function may not be supported depending on the Picture Size setting.
•Zoom and Position Try Now
Adjusting the picture size and/or position.
This function is available only if Picture Size is set to Custom.
Using Eye Saver Mode
Menu Settings All Settings Picture ( Eye Care)Eye Saver Mode
Set to an optimum picture quality suitable for eye relaxation.
Using Adaptive Picture
Menu Settings All Settings Picture ( Eye Care)Adaptive Picture Try Now
Optimises brightness and provides the best picture quality in real time, based on the lighting condition and the
content you're viewing.
This function may not be supported by some modes or apps (e.g., Game Mode).
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Setting the Viewing Environment for External Devices
You can optimise the Product for viewing specic video formats.
Playing games on an optimised screen
Menu Settings All Settings Game Game Mode Try Now
You can set the Game Mode to optimise the Product screen for better gaming performance.
When you connect a video game console such as PlayStation and Xbox, Game Mode is set to Auto. When you
connect the other game source such as PC, set the Game Mode to On through the above path. You can also set the
Game Mode quickly from Home Screen ( Menu Settings down directional button Game Mode ).
This function may not be supported depending on the model.
The screen may shake somewhat.
When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode, the Game Bar
appears. This function may not be supported depending on the model.
When Game Mode is enabled, Picture Mode and Sound Mode are switched to Game automatically. Sound Mode may not be
automatically switched depending on the selected audio device on the Sound Output menu.
When Game Mode is set to On, some functions are not available.
To use a different external device on the same port, remove the game console connection, set Game Mode to Off, and then
connect the external device to the port.
The Game Mode functions used for Nintendo Switch™ are subject to change without prior notice.
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Setting the Game Mode details
Menu Settings All Settings Game Game Mode
These functions may not be supported depending on the model or geographical area.
•Surround Sound Try Now
You can make your games more immersive by using intense, three-dimensional sound optimised for games.
•Dynamic Black Equalizer Try Now
You can easily detect items or hidden enemies lurking in dark corners by improving visibility and object details in
dark scenes without washing out colours and contrast in brighter scenes.
This function may not be supported depending on the model.
•Game Motion Plus Settings Try Now
You can configure the Game Motion Plus settings.
This function may not be supported depending on the model.
–Game Motion Plus
Turn on this function to obtain a softer and clearer picture quality when playing a role-playing game (RPG) or
adventure game which involves many dynamic scenes.
–Judder Reduction
Remove flicker from a game video to play the game with a clearer picture quality.
–LED Clear Motion
Turn on this function to adjust the LED backlight to make dynamic scenes look clearer.
This function may not be supported depending on the model.
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Setting the Refresh Rate
Menu Settings All Settings Game Refresh Rate
Accelerate the panel response rate to make video appear more vivid and natural.
This function may not be supported depending on the model.
Setting the Response Time
Menu Settings All Settings Game Response Time
Accelerate the panel response rate for more vivid and natural video.
This function may not be supported depending on the model.
Setting the Adaptive-Sync
Menu Settings All Settings Game Adaptive-Sync
Adaptive-Sync eliminates screen tearing without the usual lag and latency.
This function may not be supported depending on the model.
Change Virtual Aim Point
Menu Settings All Settings Game Virtual Aim Point
Show a virtual aim point on the centre of the screen.
This function may not be supported depending on the model.
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Setting the Core Lighting
Menu Settings All Settings Game Core Lighting
Turn the LED lighting at the front and back of your product on or off.
This function may not be supported depending on the model.
Setting the Game HDR
Menu Settings All Settings Game Game HDR Try Now
In accordance with the HGiG (HDR Gaming Interest Group) standard, it sets the optimal image quality for HDR
games according to the brightness information of the contents.
When HDR sources are input in Game Mode, this menu is activated.
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Using Cable/Satellite Box Power Off Sync
Menu Settings All Settings Connection External Device Manager Cable/
Satellite Box Power Off Sync Try Now
Turning off the Smart Monitor’s power with the universal remote can also turn off the cable/satellite box
automatically.
This function may not be supported depending on the model or geographical area.
Setting the FreeSync
Menu Settings All Settings Game
•FreeSync / FreeSync Premium / FreeSync Premium pro
This function may not be supported depending on the model.
Using Input Signal Plus
Menu Settings All Settings Connection External Device Manager Input Signal
Plus Try Now
Expands the input signal range for HDMI, USB-C, Display Port connections.
When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the
Input Signal Plus function to On, the Product screen may icker.
When you connect the Product to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency, or any FHD
frequency, the Input Signal Plus function may not be available. In this case, turn off the Input Signal Plus function.
This function may not be supported depending on the model or geographical area.
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Setting the USB Source
Menu Settings All Settings Connection External Device Manager USB Source
Setup
Choose which device you would like to use the USB ports. You can assign the USB ports to the monitor or the device
connected to the USB-C.
This function may not be supported depending on the model or geographical area.
Using USB-C Preference
Menu Settings All Settings Connection External Device Manager USB-C
Preference
Choose between high resolution and data transfer speed. If you change the settings during data transfer, the
transfer may be cancelled or data corruption may occur.
This function may not be supported depending on the model or geographical area.
Using Auto Source Switch+
Menu Settings All Settings Connection External Device Manager Auto Source
Switch+
Display a new activated source automatically.
This function may not be supported depending on the model or geographical area.
Using HDMI Black Level
Menu Settings All Settings Connection External Device Manager HDMI Black
Level Try Now
Use HDMI Black Level to adjust the black level to compensate for low black levels, low contrast, or dull colours
generated by external devices connected to the Product via an HDMI cable.
This function is only available when the input signal connected to the Product via an HDMI connector is set to RGB444.
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Conguring a Sound Mode and Expert Settings
Change the Sound Mode and adjust Expert Settings.
Choosing a sound mode
Menu Settings All Settings Sound Sound Mode Try Now
You can select the available sound mode that you prefer for a content type or your listening environment.
When an external device is connected, Sound Mode may change accordingly.
This function may not be supported depending on the model.
Conguring advanced sound settings
Menu Settings All Settings Sound Expert Settings Try Now
You can personalise the sound quality by adjusting the following settings.
•Balance Try Now
Adjust the volumes of the left and right speakers to balance the sound levels.
•Equaliser Try Now
Customise the Product sound by adjusting the volume of high-pitched and low-pitched sounds.
This function is not available when the Adaptive Sound+ function is turned on.
This function is not available when the Sound Mode function is set to Adaptive Sound, Game, or Amplify.
The name and properties of this function may appear differently depending on the connected external device.
•Digital Output Audio Format Try Now
Select a digital audio output format. If you select Auto, the audio output mode automatically changes to the
mode supported by the connected sound bar or A/V receiver.
If you select the Pass-through option, audio data is output with no processing.
This function is available when the input source is HDMI and the receiver is connected via HDMI-ARC.
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•Digital Output Audio Delay Try Now
Adjust the output delay time for digital audio.
This feature is only available when the external device is connected via HDMI (ARC) and SPDIF (Sony Philips Digital
Interface).
This function may not be supported depending on the model.
•Dolby Atmos Try Now
Set to On if the audio device connected via the HDMI (eARC) port supports Dolby Atmos. When the option is set
to On, Dolby Digital+ with Atmos stream, sent from an external device, can be received. If this function is on, set
Digital Output Audio Format to Auto.
When watching Product through the embedded speakers, the virtual surround sound effect of Dolby Atmos can
be turned on or off. If the Product has been installed in portrait mode by using separate accessories, the virtual
surround sound effect through the Product speakers does not work.
This function may not be supported depending on the model.
•Auto Volume Try Now
Automatically adjusts the sound to a certain level when changing channels or switching to another external
input.
•Sound Feedback Try Now
Plays the notification sound when manipulating a menu or selecting an option.
•Reset Sound Try Now
Reset changed sound settings.
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Using the Sound Support Functions
Congure the sound settings for your Product.
Selecting speakers
Menu Settings All Settings Sound Sound Output Try Now
You can select which speakers the Product uses for audio output.
External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some
sound menus are not supported.
It works based on the Codec supported by your Product. For more information about Codec information, refer to "Read
Before Playing Photo, Video, or Music Files".
This function is supported only when connected via HDMI cable.
This function is available only in some Samsung Products and Soundbars released in 2022.
Refer to the sound bar's user manual when connecting it to the Product.
Listening to the Product through Bluetooth devices
Menu Settings All Settings Sound Sound Output Bluetooth Speaker List
You can connect Bluetooth audio devices to the Product. They must be paired using the Product's Bluetooth
function. Refer to the user manual for your audio device such as Bluetooth speaker, sound bar, and headphones for
detailed connection and usage.
If the Product fails to nd a Bluetooth audio device, place the device closer to the Product, and then select Refresh.
When you turn on a paired Bluetooth audio device, the Product detects it automatically, and then displays a pop-up
window. Use this pop-up window to activate or deactivate the Bluetooth audio device.
The sound quality may be affected by the condition of the Bluetooth connection.
Before using a Bluetooth audio device, refer to "Read Before Using Bluetooth Devices".
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Listening to the Product through a Samsung audio device that supports the Wi-Fi function
Menu Settings All Settings Sound Wi-Fi Speaker Surround Setup Try Now
If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the Product, you
can create an optimal sound set up by conguring the surround effect settings. You can select any of the surround
sound congurations, with or without a sound bar.
A surround sound conguration can be used if all of the following conditions are met:
• Two or more Samsung wireless speakers of the same type must be connected to the same wireless network.
• The Samsung audio devices that support the Wi-Fi function must be connected to the same wireless network as
the Product.
For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its
user manual.
Surround sound congurations with a sound bar may not be supported depending on the product.
If you activate the Screen Mirroring function while using Samsung audio devices that support the Wi-Fi function, the Wi-Fi
connection is disconnected.
Mismatched video and audio lip-syncing may occur depending on the device type.
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System and Support
You can congure system and support settings, such as clock, timers, energy usage and software updates.
Using the Time Functions and the Timers
Set the current time and use the timer function.
Menu Settings All Settings General & Privacy System Manager Time Try Now
Congure various time related settings.
Setting the clock
Menu Settings All Settings General & Privacy System Manager Time Clock
Set Try Now
Set current date and time.
Using the sleep timer
Menu Settings All Settings General & Privacy System Manager Time Sleep
Timer Try Now
You can use this function to automatically shut off the Product after a pre-set period of time. You can set the sleep
timer for up to 180 minutes after which it will turn off the Product.
This function may not be supported in some viewing modes.
- 92 -
Turning off the Product using the off timer
Menu Settings All Settings General & Privacy System Manager Time Off
Timer Try Now
You can set Off Timer to shut off the Product automatically at a specic time. Off Timer is only available if the Clock
has been set.
To use this function, rst set the Clock ( Menu Settings All Settings General & Privacy System
Manager Time Clock). Try Now
This function may not be supported in some viewing modes.
This function may not be supported depending on the model or geographical area.
Using the Standby Mode Timer
Menu Settings All Settings General & Privacy System Manager Time
Standby Mode Timer
Choose your Standby Mode time. After the set time has elapsed, your screen will go into Standby Mode
automatically.
This function may not be supported in some viewing modes.
This function may not be supported depending on the model or geographical area.
- 93 -
Using the Power and Energy Saving Functions
Reduce the Product's energy consumption.
Reducing the energy consumption of the Product
Menu Settings All Settings General & Privacy Power and Energy Saving Try Now
Reduce energy consumption by changing your power preferences and other energy-saving options.
•Brightness Optimisation Try Now
Automatically adjust the picture brightness based on the ambient light level.
This function is not available when the Adaptive Picture function is turned on.
•Minimum Brightness Try Now
When Brightness Optimisation is turned on, you can manually adjust the minimum brightness of the Product
screen. This function acts only when the value is less than the setting in Menu Settings All
Settings Picture Expert Settings Brightness. Try Now
This function is not available when the Adaptive Picture function is turned on.
•Brightness Reduction Try Now
Reduce power consumption by adjusting brightness settings.
This function is not available when the Adaptive Picture function is turned on.
•Motion Lighting Try Now
Adjusts the brightness in response to on-screen movements to reduce power consumption.
This function is not available when the Adaptive Picture or Game Mode function is turned on.
•Screen Saver Try Now
Activate a screensaver when your Product displays a still image for two hours or more.
•Auto Power Saving Try Now
When the Product is connected to Wi-Fi, this feature checks Wi-Fi signals and remote control usage data to
determine whether the Product is used. If the Product is left idle, the feature automatically switches off the
screen.
This feature may not be supported, depending on the Wi-Fi router.
•Auto Power Off Try Now
Automatically turns off the Product to reduce unnecessary power consumption if the Controller and the remote
control are not used for the set period of time.
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Updating the Product's Software
View your Product's software version and update it if necessary.
DO NOT turn off the Product's power until the update is complete. The Product will turn off and on
automatically after completing the software update. Video and audio settings may be reset to their defaults
after a software update.
Menu Settings Support Software Update Try Now
Updating through the network
Menu Settings Support Software Update Update Now Try Now
Updating from the network requires an active network connection.
Updating through a USB device
Menu Settings Support Software Update Update Now Try Now
After downloading the update le from the Samsung website and storing it on a USB device, connect the USB
device to the Product to update.
To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update
package in the USB device's top-level folder. Otherwise, the Product will not be able to locate the update package.
Updating the Product automatically
Menu Settings Support Software Update Auto update Try Now
If the Product is connected to the network, you can have the Product's software update itself automatically while
you are watching the Product. When the background update is completed, it is applied the next time the Product is
turned on.
If you agree to the Smart Hub terms and conditions, Auto update is set to On automatically. If you want this function
disabled, use the Select button to turn it off.
This function may take a longer time if another network function is running concurrently.
This function requires an network connection.
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Using the Parental Settings function
Congure content or app security settings.
Menu Settings All Settings General & Privacy Parental Settings Try Now
Restrict access to content or apps that require parental guidance. Locked content or apps can be accessed by
entering the password.
•Programme Rating Lock Settings
This function is useful for controlling what programme children can watch on the TV based on their ratings.
For more information, refer to "Using Programme Rating Lock".
•Parental Lock Try Now
Enable or disable all Parental Settings.
This function may not be supported depending on the model or geographical area.
•Apply Channel Lock
By selecting the menu, you can turn on or off the Apply Channel Lock function. Lock specific channels to prevent
children from watching adult content.
To use this function, the PIN number is required.
This function may not be supported depending on the model or geographical area.
•Channel Lock Settings
Set the channel to lock or unlock.
This function may not be supported depending on the model or geographical area.
•App Lock Settings Try Now
Set the installed app to lock or unlock.
This function may not be supported depending on the model or geographical area.
- 96 -
Audio and Video Functions for the Visually or Hearing Impaired
You can congure the functions for the visually or hearing impaired.
Running the accessibility functions
Menu Settings All Settings General & Privacy Accessibility Try Now
Running Accessibility Shortcuts
The Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts,
press and hold the (Volume) button for 2 seconds or more. You can easily turn on or turn off the functions,
such as Voice Guide, Caption, Sign Language Zoom, Learn Remote, Menu Learning Screen, Picture Off, Multi-output
Audio, High Contrast, Enlarge, Greyscale, Colour Inversion, Slow Button Repeat, Accessibility Settings, etc.
Even if the Voice Guide is set to Off or muted, the voice guide for Accessibility Shortcuts is enabled.
The shortcut menus may not appear depending on the model or geographical area.
The menu name may differ depending on the model.
Enabling voice guides for the visually impaired
Menu Settings All Settings General & Privacy Accessibility Voice Guide
Settings Try Now
You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this
function, set Voice Guide to On. With Voice Guide on, the Product provides voice guides for channel change, volume
adjust, information on current and upcoming programmes, schedule viewing, other Product functions, and various
content in the Internet, and in Search.
You can go to Voice Guide, and then press the Select button to turn the function on or off.
The Voice Guide is provided in the language that is specied on the Product Language. However, some languages are not
supported by Voice Guide even though they are listed in the Product Language. English is always supported.
For more information about the Product Language settings, refer to "Changing the menu language".
- 97 -
Changing the volume, speed, pitch, and the Smart Monitor Background Volume of the Voice
Guide
You can congure the Volume, Speed, Pitch, and the Smart Monitor Background Volume of the voice guide.
The Product screen is turned off but audio continues
Menu Settings All Settings General & Privacy Accessibility Picture Off Try Now
Turn off the Product screen and provide only sound to reduce overall power consumption. When you press a button
on the remote control other than Volume and Power while the screen is off, the Product screen turns back on.
White text on black background (high contrast)
Menu Settings All Settings General & Privacy Accessibility High Contrast
Try Now
You can change Smart Hub and setting menu screens to white text on a black background and change the
transparent Product menus to opaque automatically so that text can be more easily read.
If High Contrast is on, some Accessibility menus are not available.
Setting the screen to black and white
Menu Settings All Settings General & Privacy Accessibility Greyscale Try Now
You can change the colour of the Product screen to black and white to sharpen blurred edges caused by colours.
If Greyscale is on, some Accessibility menus are not available.
This function may not be supported depending on the model or geographical area.
- 98 -
Inverting the screen colour
Menu Settings All Settings General & Privacy Accessibility Colour Inversion
Try Now
You can invert the colours of the text and background for the setting menus displayed on the Product screen to
make it easier to read them.
If Colour Inversion is on, some Accessibility menus are not available.
This function may not be supported depending on the model or geographical area.
Enlarging the font (for the visually impaired)
Menu Settings All Settings General & Privacy Accessibility Enlarge Try Now
You can enlarge the size of the font on the screen. To activate, set Enlarge to On.
Learning about the remote control (for the visually impaired)
Menu Settings All Settings General & Privacy Accessibility Learn Remote
Try Now
This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control.
When this function is activated, you can press a button on the remote control and the Product will tell you its name.
Press the button twice to exit Learn Remote.
Learning about the Product menu
Menu Settings All Settings General & Privacy Accessibility Menu Learning
Screen Try Now
Learn the menus on the Product screen. Once enabled, your Product will tell you the structure and features of the
menus you select.
- 99 -
Watching Product broadcasts with subtitles
Menu Settings All Settings General & Privacy Accessibility Subtitle Settings
Try Now
Set Subtitle to On. Then you can watch the programme with the subtitle displayed.
This function may not be supported depending on the model or geographical area.
This function has no relationship with the features for controlling sub-titles of DVD or Blu-ray players. To control DVD or
Blu-ray subtitles, use the sub-title feature of the DVD or Blu-ray player and the player's remote control.
•Subtitle Try Now
Turns on or off the subtitle.
•Subtitle Mode Try Now
Sets the subtitle mode.
•Subtitle Language Try Now
Sets the subtitle language.
•Spoken Subtitles
Listen to an audio version of the subtitles. Only available with broadcasts that provide this service.
This function may not be supported depending on the model or geographical area.
Selecting the broadcasting subtitle language
You can select the default subtitle language. The list may vary depending on the broadcast.
•Primary Subtitle Language Try Now
Sets the primary subtitle language.
•Secondary Subtitle Language Try Now
Sets the secondary subtitle language.
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Listening to the Product through Bluetooth devices (for the hearing impaired)
Menu Settings All Settings General & Privacy Accessibility Multi-output
Audio Try Now
You can turn on both the Product speaker and Bluetooth headphone at the same time. When this function is active,
you can set the volume of the Bluetooth headphone higher than the volume of the Product speaker.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Listening to the Product through Bluetooth devices".
Enlarging the sign language screen for the hearing impaired
Menu Settings All Settings General & Privacy Accessibility Sign Language
Zoom Settings Try Now
You can zoom in the sign language screen when the programme you are watching provides it. First, set Sign
Language Zoom to On, and then select Edit Sign Language Zoom to change the position and magnication of the
sign language screen.
This function may not be supported depending on the model or geographical area.
Conguring the repeat settings for remote control buttons
Menu Settings All Settings General & Privacy Accessibility Remote Button
Repeat Settings Try Now
You can congure the operation speed of the remote control buttons so that they slow down when you continually
press and hold them. First, set Slow Button Repeat to On, and then adjust the operation speed in Repeat Interval.
App for the Visually Impaired (SeeColors App)
You can download SeeColors app in Media Apps.
This application helps colour blind people feel rich colours on Product through a simple self-check. Through
self-check, colours are changed to be suitable so that each person can experience a richer view of colours.
When the SeeColors app is run, specic menus are disabled.
This function may not be supported depending on the model or geographical area.
- 101 -
Using Voice Assistants on the Product
You can change the settings of a Voice Assistant after selecting it.
Select the Voice Assistant
Menu Settings All Settings General & Privacy Voice Voice Assistant Try Now
Select which Voice Assistant you would like to help control your Product.
To use this function, the Product must be connected to the network.
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
Voice Assistant only supports some languages, and the supported functions may differ depending on the geographical
area.
The Voice Wake-up function may not be supported depending on the model, Voice Assistant or geographical area.
•Bixby / Amazon Alexa / Google Assistant
To use the Voice Assistant, follow the instructions on the Product screen to enable the selected Voice Assistant.
To change the settings for Voice Assistant, run the Settings menu under each Voice Assistant ( Menu
Settings All Settings General & Privacy Voice Voice Assistant). Try Now
To enable the Settings menus for each Voice Assistant, log in each Voice Assistant.
For an example of Voice command, see the Settings menus for each Voice Assistant.
- 102 -
Using Other Functions
You can view other functions.
Changing the menu language
Menu Settings All Settings General & Privacy System Manager Language
Try Now
Setting up a password
Menu Settings All Settings General & Privacy System Manager Change PIN
Try Now
The PIN input window appears. Enter a PIN. Enter it again to conrm it. The default PIN is "0000".
This function may not be supported depending on the model or geographical area.
If you forget your PIN, you can reset it with your remote control. With the Product turned on, press the following buttons on
the remote control in the order shown to reset the PIN to "0000".
Press (Volume) button. Volume Up Volume Down Volume Up .
Selecting Usage or Retail Mode
Menu Settings All Settings General & Privacy System Manager Usage Mode
Try Now
You can set the Product for retail environments by setting Usage Mode to Retail Mode.
For all other uses, select Home Mode.
Use Retail Mode only in a store. With Retail Mode, some functions are disabled, and the Product settings automatically
reset after a preset amount of time.
This function may not be supported depending on the model.
- 103 -
Managing External Devices
Menu Settings All Settings Connection External Device Manager Device
Connection Manager Try Now
When you connect external devices, such as mobile devices or tablets connected to the same network as the
Product so you can share content, you can view the list of allowed devices and connected devices.
•Access Notification
Set whether to display a notification when an external device such as a mobile device or tablet attempts to
connect to the Product.
•Device List
Manage a list of external devices registered to the Product.
Using AirPlay
Menu Settings All Settings Connection Apple AirPlay Settings Try Now
You can use AirPlay to view content from your iPhone, iPad, or Mac on the Product screen.
This function may not be supported depending on the model.
Restoring the Product to the factory settings
Menu Settings All Settings General & Privacy Reset Try Now
You can restore all Product settings to the factory defaults.
1.
Select Reset. The security PIN entry window appears.
2.
Enter the security PIN, and then select Reset. All settings are then reset. The Product turns off and on again
automatically and displays the Initial Setup screen.
For more information on Reset, refer to the user manual that came with the Product.
- 104 -
Precautions and Notes
You can get instructions and information that you must read after installation.
Read Before Using Apps
Read this information before using Apps.
• If you want to download new apps using Apps, first sign in to your Samsung account.
• Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content,
certain features, applications, and services may not be available on all devices or in all territories. Visit https://
www.samsung.com for more information on specific device information and content availability. Services and
content availability are subject to change without prior notice.
• Samsung Electronics takes no legal responsibility whatsoever for any interruption of app services caused by the
service provider for any reason.
• Application services may be provided in English only and available content may differ with the geographical
area.
• For more information about applications, visit the applicable service provider's website.
• An unstable network connection may cause delays or interruptions. In addition, applications may terminate
automatically depending on the network environment. If this occurs, check your network connection and try
again.
• Application services and updates may become unavailable.
• Application content is subject to change by the service provider without prior notice.
• Specific services may differ with the version of the application installed on the Product.
• An application's functionality may change in future versions of the application. If this occurs, run the
application's tutorial or visit the service provider's website.
• Depending on the service provider's policies, certain applications may not support multitasking.
• For details on how to subscribe or unsubscribe from an app, please contact the service provider.
- 105 -
Read Before Using the Internet Function
Read this information before using the Internet function.
• File download is not supported.
• The Internet function may not be able to access certain websites, including websites operated by certain
companies.
• The Product does not support playback of flash videos.
• E-commerce for online purchases is not supported.
• ActiveX is not supported.
• Only a limited number of fonts are supported. Certain symbols and characters may not be displayed properly.
• The response to remote commands and the resulting on-screen display may be delayed while a web page is
loading.
• Loading a web page may be delayed or suspended completely depending on the status of the participating
systems.
• Copy and paste operations are not supported.
• When composing an email or a simple message, certain functions such as the font size and colour selection may
not be available.
• There is a limit to the number of bookmarks and the size of the log file that can be saved.
• The number of windows that can be opened concurrently is limited.
• Web browsing speed will differ with the network environment.
• Browsing history is saved from latest to oldest, with the oldest entries being overwritten first.
• Depending on the types of video/audio codecs supported, you may not be able to play certain HTML5 video and
audio files.
• Video sources from PC-optimised streaming service providers may not play properly on our proprietary Internet
browser.
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Read before setting up a wireless network connection
Precautions for wireless network
• This Product supports the IEEE 802.11 a /b /g /n /ac communication protocols. Video files stored on a device
connected to the Product via a Home Network may not play back smoothly.
Some of the IEEE 802.11 communication protocols may not be supported depending on the model or geographical area.
• To use wireless network, the Product must be connected to a wireless access point or modem. If the wireless
access point supports DHCP, the Product can use a DHCP or static IP address to connect to the wireless network.
• Most wireless networks have an optional security system. To enable a wireless network's security system,
you need to create a password using characters and numbers. This password is then needed to connect to a
security-enabled access point.
Wireless security protocols
The Product only supports the following wireless network security protocols. The Product cannot connect to
non-certied wireless access point.
– Authentication Modes: WEP, WPAPSK, WPA2PSK
– Encryption Types: WEP, TKIP, AES
In compliance with the Wi-Fi certication specications, Samsung Products do not support WEP or TKIP security
encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected
Setup), you can connect the Product to your network using PBC (Push Button Conguration) or a PIN (Personal
Identication Number). WPS automatically congures the SSID and WPA key settings.
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Read Before Playing Photo, Video, or Music Files
Read this information before playing media content.
Limitations to the use of photo, video, and music les Try Now
• The Product supports Mass Storage Class (MSC) USB devices only. MSC is a class designation for mass storage
devices. Types of MSC devices include external hard drives, flash card readers, and digital cameras. (USB hubs
are not supported.) These kinds of devices must be connected directly to the USB port. The Product may not be
able to recognise a USB device or read the files on the device if it is connected with a USB extension cable. Do
not disconnect USB devices while they are transferring files.
• Certain digital cameras and audio devices may not be compatible with the Product.
• The Product supports the FAT, exFAT, and NTFS file systems.
• In the media contents list, the Product can display up to 1,000 files per folder. If the USB device contains more
than 8,000 files and folders, however, some files and folders might not be accessible.
• Certain files, depending on how they are encoded, may not play on the Product.
• Certain files are not supported on all models.
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Supported subtitles
Subtitle formats
Name Format
MPEG-4 Timed text .ttxt
SAMI .smi
SubRip .srt
SubViewer .sub
Micro DVD .sub or .txt
SubStation Alpha .ssa
Advanced SubStation Alpha .ass
SMPTE-TT Text .xml
Video formats with subtitles
Name Container
Xsub AVI
SubStation Alpha MKV
Advanced SubStation Alpha MKV
SubRip MKV
VobSub MKV
MPEG-4 Timed text MP4
TTML in smooth streaming MP4
SMPTE-TT TEXT MP4
SMPTE-TT PNG MP4
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Supported image formats and resolutions
File extension Format Resolution
*.jpg
*.jpeg
JPEG 15360 x 9024
*.webp PNG 4096 x 4096
*.bmp BMP 4096 x 4096
*.mpo MPO 15360 x 8640
*.heic HEIF 12000 x 9000
The MPO format is supported partly.
The HEIF format is may not be supported depending on the model or geographical area.
HEIF supports only the single image of grid type (grid) and its minimum resolution must be at least 512 pixels in width or
height.
Supported music formats and codecs
File extension Format Codec Note
*.mp3 MPEG MPEG1 Audio Layer 3
*.m4a
*.mpa
*.aac
MPEG4 AAC
*.ac FLAC FLAC Supports up to 16/24 Bit, 48/96/192 kHz, 5.1
channel
*.ogg OGG Vorbis Supports up to 2 channels
*.wma WMA WMA
WMA is supported up to 10 Pro 5.1 channels.
WMA lossless audio is not supported.
*.wav wav wav
*.mid
*.midi
midi midi
Supports type 0 and type 1.
Seek is not supported.
Supports USB device only.
*.ape ape ape
*.aif
*.aiff
AIFF AIFF
*.m4a ALAC ALAC
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Supported video codecs (M5*B/M7*B Series)
File
format Container Video codecs Resolution Frame rate (fps) Bitrate
(Mbps) Audio codecs
*.avi
*.mkv
*.asf
*.wmv
*.mp4
*.mov
*.3gp
*.vro
*.mpg
*.mpeg
*.ts
*.tp
*.trp
*.v
*.vob
*.svi
*.m2ts
*.mts
AVI
MKV
ASF
MP4
3GP
MOV
FLV
VRO
VOB
PS
TS
SVAF
H.264 BP/MP/HP 4096 x 2160 60 60
AC3
LPCM
ADPCM(IMA, MS)
AAC
HE-AAC
WMA
Dolby Digital+
MPEG(MP3)
AC-4
OPUS
G.711(A-Law, μ-Law)
HEVC (H.265 - Main,
Main10) 4096 x 2160 60 80
Motion JPEG 3840 x 2160 30 80
MVC
1920 x 1080
60
20
MPEG4 SP/ASP
Window Media Video
v9 (VC1)
MPEG2
MPEG1
Microsoft MPEG-4 v1,
v2, v3
30
Window Media Video
v7 (WMV1), v8
(WMV2)
H.263 Sorrenson
VP6
AV1 3840 x 2160 60 40
*.webm WebM
VP8 1920 x 1080 60 20
Vorbis
VP9 (Prole 0, prole
2 supported) 3840 x 2160 60 80
AV1 3840 x 2160 60 40
*.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 RealAudio 6
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Supported video codecs (M8*B Series)
File
format Container Video codecs Resolution Frame rate (fps) Bitrate
(Mbps) Audio codecs
*.avi
*.mkv
*.asf
*.wmv
*.mp4
*.mov
*.3gp
*.vro
*.mpg
*.mpeg
*.ts
*.tp
*.trp
*.v
*.vob
*.svi
*.m2ts
*.mts
AVI
MKV
ASF
MP4
3GP
MOV
FLV
VRO
VOB
PS
TS
SVAF
H.264 BP/MP/HP 4096 x 2160 60 60
AC3
LPCM
ADPCM(IMA, MS)
AAC
HE-AAC
WMA
Dolby Digital+
MPEG(MP3)
AC-4
OPUS
G.711(A-Law, μ-Law)
HEVC (H.265 - Main,
Main10) 4096 x 2160 60 80
Motion JPEG 3840 x 2160 30 80
MVC
1920 x 1080
60
20
MPEG4 SP/ASP
Window Media Video
v9 (VC1)
MPEG2
MPEG1
Microsoft MPEG-4 v1,
v2, v3
30
Window Media Video
v7 (WMV1), v8
(WMV2)
H.263 Sorrenson
VP6
AV1 3840 x 2160 60 40
*.webm WebM
VP8 1920 x 1080 60 20
Vorbis
VP9 (Prole 0, prole
2 supported) 3840 x 2160 60 80
AV1 3840 x 2160 60 40
*.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 RealAudio 6
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Other restrictions
• Codecs may not function properly if there is a problem with the content.
• Video content does not play or does not play correctly if there is an error in the content or container.
• Sound or video may not work if they have standard bit rates/frame rates above the Product’s compatibility
ratings.
• If the Index Table is has an error, the Seek (Jump) function will not work.
• When playing video over a network connection, the video may not play smoothly because of data transmission
speeds.
• Some USB/digital camera devices may not be compatible with the Product.
• HEVC codec is only available in MKV / MP4 / TS containers.
• The MVC codec is supported partly.
Video decoders
• H.264 UHD is supported up to Level 5.1, seamless resolution change is supported up to 3840 x 2160, and H.264
FHD is supported up to Level 4.2 (Product does not support FMO / ASO / RS).
• HEVC UHD is supported up to Level 5.1, seamless resolution change is supported up to 3840 x 2160, and HEVC
FHD is supported up to Level 4.1 (M5*B/M7*B Series).
• HEVC UHD is supported up to Level 5.2, seamless resolution change is supported with Level 5.1 up to 3840 x
2160, and HEVC FHD is supported up to Level 4.1 (M8*B Series).
• VC1 AP L4 is not supported.
• GMC 2 or above is not supported.
Audio decoders
• WMA is supported up to 10 Pro 5.1 channels, M2 profile.
• WMA1, WMA lossless / Voice are not supported.
• QCELP and AMR NB/WB are not supported.
• Vorbis is supported for up to 5.1 channels.
• Dolby Digital+ is supported for up to 5.1 channels.
• The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec.
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Read Before Using Bluetooth Devices
Read this information before using a Bluetooth device.
This function may not be supported depending on the model or geographical area.
Restrictions on using Bluetooth
• You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.
• Compatibility issues may occur, depending on the Bluetooth device (A Mobile exclusive headphone may not be
available, depending on the environment).
• Lip-sync errors may occur.
• The Product and Bluetooth device may disconnect, depending on the distance between them.
• A Bluetooth device may hum or malfunction:
– When a part of your body is in contact with the receiving/transmitting system of the Bluetooth device or the
Product.
– When the device is subject to electrical variation from obstructions caused by a wall, corner, or office
partitioning.
– When the device is exposed to electrical interference from same frequency-band devices including medical
equipment, microwave ovens, and wireless LANs.
• If the problem persists, we recommend you use a wired connection.
– HDMI (ARC) port
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Licences
Check the licence information and trademarks applied in your Product.
Dolby, Dolby Atmos, Dolby Audio and the double-D symbol are registered trademarks of Dolby Laboratories
licensing Corporation. Manufactured under license from Dolby Laboratories. Condential unpublished works.
Copyright © 2012-2021 Dolby Laboratories. All rights reserved.
This function may not be supported depending on the model.
The terms HDMI and HDMI High-Denition Multimedia Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI licensing Administrator, Inc. in the United States and other countries.
Open Source License Notice
Open Source used in this product can be found on the following webpage (https://opensource.samsung.com).
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Installing the Software
Installing the Software
Easy Setting Box
Easy Setting Box enables users to use the product by partitioning multiple sections.
To install the latest version of Easy Setting Box, download it from the Samsung website (http://
www.samsung.com).
The software may not work properly if you do not restart the PC after the installation.
The Easy Setting Box icon may not appear depending on the PC system and the product specications.
If the shortcut icon does not appear, press the F5 key.
Restrictions and Problems with the Installation
The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the Networking
Environment.
System Requirements
OS
• Windows 7 32Bit/64Bit
• Windows 8 32Bit/64Bit
• Windows 8.1 32Bit/64Bit
• Windows 10 32Bit/64Bit
Hardware
• At least 32MB of memory
• At least 60MB of free space on the hard disk drive
Driver Installation
To install the latest version of the product driver, download it from the Samsung website (http://
www.samsung.com).
You can set the optimum resolution and frequency for this product by installing the corresponding drivers.
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Troubleshooting
The following are troubleshooting solutions for each problem.
Picture Issues
When the Product has trouble with the picture, these steps may help resolve the problem.
The screen is ashing or has become dark
If your Product is ickering or dimming sporadically, you may need to disable some of the energy efciency
features.
Disable Brightness Optimisation, Brightness Reduction, Motion Lighting, or Contrast Enhancer.
• Menu Settings All Settings General & Privacy Power and Energy Saving Brightness
Optimisation Try Now
• Menu Settings All Settings General & Privacy Power and Energy Saving Brightness
Reduction Try Now
• Menu Settings All Settings General & Privacy Power and Energy Saving Motion Lighting
Try Now
• Menu Settings All Settings Picture Expert Settings Contrast Enhancer Try Now
Run Picture Test. When the tested image quality is normal, check the signal of the connected device.
• Menu Settings Support Device Care Self Diagnosis Picture Test Try Now
The picture is not bright, or the picture colours do not look clear
If the screen appears too dim, try changing the settings under Reset Picture or disabling Brightness Optimisation,
Brightness Reduction.
• Menu Settings All Settings Picture Expert Settings Reset Picture Try Now
• Menu Settings All Settings General & Privacy Power and Energy Saving Brightness
Optimisation Try Now
• Menu Settings All Settings General & Privacy Power and Energy Saving Brightness
Reduction Try Now
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Go to Picture and adjust the Picture Mode, Contrast, Brightness, and Sharpness settings.
• Menu Settings All Settings Picture Picture Mode Try Now
• Menu Settings All Settings Picture Expert Settings Contrast Try Now
• Menu Settings All Settings Picture Expert Settings Brightness Try Now
• Menu Settings All Settings Picture Expert Settings Sharpness Try Now
• Menu Settings All Settings Picture Expert Settings Colour Try Now
• Menu Settings All Settings Picture Expert Settings Tint (G/R) Try Now
The picture colours look like black and white or do not look the way they
should look
If the product’s colours or absolute whites/blacks seem to be off, launch Picture Test.
• Menu Settings Support Device Care Self Diagnosis Picture Test Try Now
If the test results indicate that the problem is not caused by the Product, do the following:
When using the One Connect Box, conrm that its video input connectors are connected to the correct external
device video output connectors.
If using a component cable, ensure that the green (Y), blue (Pb), and red (Pr) cables are connected properly.
Incorrect connections may cause colour problems or a blank screen.
Component port may not be supported depending on the model.
Check whether Greyscale is set to On.
• Menu Settings All Settings General & Privacy Accessibility Greyscale Try Now
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The Product automatically turns off by itself
If your Product appears to turn off by itself, try disabling some of the Product's energy efciency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the Product off after a specied period of
time.
• Menu Settings All Settings General & Privacy System Manager Time Sleep Timer
Try Now
If the Sleep Timer has not been enabled, see if Auto Power Off, Off Timer or Standby Mode Timer has been enabled
and disable it.
• Menu Settings All Settings General & Privacy Power and Energy Saving Auto Power Off
Try Now
• Menu Settings All Settings General & Privacy System Manager Time Off Timer Try Now
• Menu Settings All Settings General & Privacy System Manager Time Standby Mode
Timer
The Product image does not look as good as it did in the store
Store displays are tuned to a digital UHD channel or HD channel.
Change the output resolution of your devices, such as digital broadcast receiver, and set-top box to UHD or HD.
Be sure to use an HDMI cable to enjoy high quality videos.
• Menu Connected Devices Connection Guide Video Device HDMI
To connect the Product with your PC, make sure that your PC's graphic card supports UHD resolutions.
Make sure that the set-top box or cable box supports the content or broadcast for UHD and set the resolution. For more
information, contact your service provider.
When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not
work or the image quality may be poor.
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Displayed video looks blurry
If you notice blurring or juddering on the screen, use the Picture Clarity Settings function to resolve the issue.
• Menu Settings All Settings Picture Expert Settings Picture Clarity Settings Try Now
The picture is distorted
The compression of video content may cause picture distortions, especially in fast moving pictures from sports
programmes and action movies.
Remove and reconnect the power cord, and check the remote control battery.
If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction.
Mobile phones used close to the Product (within 3.2 ft) may cause noise on analogue and digital channels.
There is a dotted line on the edge of the screen
Change Picture Size to 16:9 Standard.
• Menu Settings All Settings Picture Picture Size Settings Picture Size Try Now
Change the output resolution of your external device.
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The picture won’t display in full screen
HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different
from your Product.
Adjust the picture size options on your external device or set the Product to full screen.
• Menu Settings All Settings Picture Picture Size Settings Picture Size Try Now
The Caption function in the Product menu is deactivated
When an external device is connected with an HDMI or Component cable, the Caption function is unavailable. Adjust
the caption setting on the external device.
Captions appear on the Product screen
Turn off the Caption function in Caption Settings.
• Menu Settings All Settings General & Privacy Accessibility Caption Settings Caption
Try Now
The HDR of the connected external device turns off
Expand the reception range of the corresponding HDMI input signal in Input Signal Plus.
• Menu Settings All Settings Connection External Device Manager Input Signal Plus
Try Now
If an input source is connected to the USB Type-C port, the HDR function is not supported even if Input Signal Plus is
selected.
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Sound and Noise Issues
When the Product has difculties with sound, these steps may help resolve the problem.
How can I connect an audio device to the Product?
The connection method may differ depending on the audio device, such as HDMI (ARC), Bluetooth, and Wi-Fi.
For more information about how to connect an audio device, run Connection Guide.
• Menu Connected Devices Connection Guide Audio Device
There is no sound or the sound is too low at maximum volume.
Check the volume control of your Product, and then check the volume control of the external device (cable box or
satellite box, DVD, Blu-ray, etc.) connected to your Product.
Check the cable connection between an external device and the Product and then try cable connection again.
The picture is good but there is no sound.
Check the Sound Output setting. If it is set to Smart Monitor Speaker, check the volume setting.
• Menu Settings All Settings Sound Sound Output Try Now
If you are using an external device, check the device’s audio output option.
For example, you may need to change your cable box’s audio option to HDMI if the box connected to your Product is
using an HDMI cable.
To listen to computer sound, connect an external speaker to the computer’s audio output connector.
If your Product has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device’s power cable.
With a set-top box or cable box, check the cable connection and reboot the external device. When the symptom
persists, contact your service provider.
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HDMI (ARC) is connected, and there is no sound.
Check whether Digital Output Audio Format is set to Pass-through.
If a sound bar or A/V receiver that does not support Dolby Digital+ is used and Pass-through is selected, there is no
sound when a Dolby Digital+ source is received.
It is recommended to set Digital Output Audio Format to Auto if only limited audio format is supported depending
on the performance of the connected sound bar or A/V receiver.
• Menu Settings All Settings Sound Expert Settings Digital Output Audio Format Auto
The speakers are making an odd sound.
Run Sound Test.
• Menu Settings Support Device Care Self Diagnosis Sound Test Try Now
Make sure that the audio cable is connected to the correct audio output connector on the external device.
Check the Signal Information. A low signal level may cause sound distortions.
• Menu Settings Support Device Care Self Diagnosis Signal Information Try Now
The sound is interrupted.
Sound quality may become affected if the wireless router is close to the Bluetooth speaker. Place the Bluetooth
speaker as close as possible to the Product without obstacle between them. Do not place the wireless router close
to the Bluetooth speaker body.
To minimise interruptions, we recommend a wireless access point that uses a 5 GHz frequency. 5 GHz may not be
available depending on the model.
When the symptom persists, it is recommended to use wired connection such as HDMI (ARC).
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Whenever a function is used on the Product or the channel is changed, the
Product voices the activity. The Product explains in voice-over the video
scenes displayed on the screen.
Turn off the Voice Guide function in Voice Guide Settings.
• Menu Settings All Settings General & Privacy Accessibility Voice Guide Settings Voice
Guide Try Now
The Product audio is not being played through the Sound bar or A/V receiver.
Check the Sound bar or A/V receiver's power supply and its settings.
• In case of HDMI ARC connection, make sure that it is connected to the ARC dedicated HDMI port on your Product.
However, the ARC can be used only when the Sound bar or A/V receiver supports the ARC feature.
The sound is not heard clearly.
Change to an appropriate sound mode.
• Menu Settings All Settings Sound Sound Mode Try Now
When Intelligent Mode and Adaptive Sound+ are turned on, the sound effects are automatically adjusted to the
surroundings.
• Menu Settings All Settings General & Privacy Intelligent Mode Settings Intelligent Mode
Try Now
This function may not be supported depending on the model.
To optimise the sound depending on the surroundings, select Adaptive Sound+.
• Menu Settings All Settings General & Privacy Intelligent Mode Settings Adaptive Sound+
Try Now
This function may not be supported depending on the model.
- 124 -
The volume of the external device cannot be adjusted.
Check the cable connection between the Product and the external device.
When connecting an external speaker such as home theatre via HDMI, make sure it is connected to the HDMI (ARC)
port on the Product. Make sure that the Menu Settings All Settings Connection External Device
Manager Anynet+ (HDMI-CEC) is active on your Product. Try Now
I want to turn off and on the Product and audio device at the same time.
When you connect the Samsung Soundbar to the Product via Bluetooth, the power turns off and on together. It may
not be supported depending on the Samsung Soundbar model.
When you connect an audio device that supports HDMI ARC to the HDMI (ARC) port on the Product, the power turns
off and on together.
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External Device Connectivity Issues
When the Product has difculties connecting to external devices such as a PC, game console, or mobile device,
these steps may help resolve the problem.
The "Mode Not Supported" message appears.
Adjust the output resolution of the external device to a resolution supported by the Product.
The video is OK but there is no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using a DVI to HDMI cable, a separate audio cable is required.
To listen to the computer sound, connect external speakers to the audio output connection of the computer.
I want to connect to a PC and mobile device via screen mirroring.
To wirelessly connect the Product to your PC, read the instructions at PC Screen Sharing (Wireless) in Connection
Guide, and then try to connect.
• Menu Connected Devices Connection Guide PC Screen Sharing (Wireless)
Conrm that the Product and your PC are connected to the same network.
To wirelessly connect the Product to your mobile device, read the instructions at Smartphone Screen Sharing
(Smart View) in Connection Guide, and then try to connect.
• Menu Connected Devices Connection Guide Smartphone Screen Sharing (Smart View)
Try Now
If the Product has difculties connecting to your PC or mobile device due to surrounding radio interferences, change
the frequency of the wireless access band, and then try to connect.
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No screen appears when connecting the Product to an external device.
For more information about how to connect an external device, run Connection Guide.
• Menu Connected Devices Connection Guide Try Now
Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input
sources.
• Menu Connected Devices Sources
Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes
approximately 2 minutes).
• Menu Connected Devices Connection Guide Video Device HDMI Troubleshooting
When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external
device.
I want to connect to a Bluetooth speaker.
For more information on how to connect a Bluetooth speaker, see Audio Device Bluetooth in Connection Guide.
• Menu Connected Devices Connection Guide Audio Device Bluetooth
- 127 -
The PC screen does not appear or it ickers.
When the PC screen does not appear or the PC is not recognised, check the power supply of the PC and then
reconnect the HDMI cable between the PC and Product. When the symptom persists, check that the PC is in Sleep
mode and then set Input Signal Plus to On.
• Menu Settings All Settings Connection External Device Manager Input Signal Plus
Try Now
When the set resolution is not matched, it may cause a blank or ickering screen.
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A special key on the keyboard or mouse is entered automatically.
If the product is connected to a USB Type-C port and then a keyboard or mouse is connected to the USB port of the
product, it may cause malfunction due to USB packet handling errors of the graphic card.
If any error occurs, it is recommended to contact the graphic card manufacturer or to connect the keyboard or
mouse directly to the computer’s motherboard.
The displayed image size does not t the screen, the image colours are
blurred, or the text does not appear clear.
Edit the name of the external device. Especially when PC is connected, check if the device name is edited to PC.
Menu Connected Devices HDMI1 or HDMI2 down directional button Edit
A computer has been connected, but the Expert Settings option is greyed
out.
If the external device name is not set to PC, change the name to PC.
Menu Connected Devices HDMI1, HDMI2 or USB-C down directional button Edit
- 129 -
Network Issues
When the Product has difculties connecting to the network, these steps may help resolve the problem.
Wireless network connection failed. Unable to connect to a wireless access
point. Unable to connect to the network.
Menu Settings Support Device Care Self Diagnosis Smart Hub Connection
Test Try Now Try Now
Ensure that the network cable is connected and the router is powered on.
Connect your mobile device to the router via Wi-Fi.
Turn the router off and back on again. (Requires 2 to 3 minutes)
If a security key is required, make sure it has been entered correctly.
Unplug the Product’s power cord and plug it back in or long-press the power button for at least 3 seconds.
Make sure that there is no electromagnetic wave generating device placed between the Product and router.
If unable to establish a wireless internet connection, connect the Product to the wireless router via a cable.
If the Product is able to connect to the internet normally via the cable connection, there might be a problem with
the wireless router. In this case, try using a different wireless router.
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Anynet+ (HDMI-CEC) Issues
When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.
What is Anynet+?
You can use the Product's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are
connected to the Product via an HDMI cable. For example, if a connected external device supports Anynet+, you can
have the connected device turn on or off when you turn the Product on or off.
Anynet+ does not work. The connected device is not displayed.
Make sure the device is an Anynet+ (HDMI-CEC) device. From the settings menu on the device, check and conrm
that the HDMI-CEC option is enabled.
From the Product, check and conrm that the Anynet+ (HDMI-CEC) feature is set to On.
• Menu Settings All Settings Connection External Device Manager Anynet+ (HDMI-CEC)
Try Now
Check and conrm that the device’s power cable is securely plugged in.
Check the device's HDMI cable connection.
Anynet+ (HDMI-CEC) cannot function under specic circumstances. (when the Product is scanning channels or
performing Reset)
When connecting or disconnecting an HDMI cable, turn the Product off and then back on again.
- 131 -
I want to start Anynet+. I also want the connected devices to turn on when
the Product is turned on.
Move the focus to the Anynet+ device at Menu Connected Devices Sources, press the down
directional button to move to Anynet+ (HDMI-CEC), and then press the Select button.
Check if the Anynet+ device is properly connected to the Product, and then select Anynet+ (HDMI-CEC) menu to see
if Anynet+ (HDMI-CEC) is set to On.
• Menu Settings All Settings Connection External Device Manager Anynet+ (HDMI-CEC)
Try Now
I want to exit Anynet+. It is inconvenient to turn on other devices because
the Product also turns on. It is inconvenient because the connected devices
(e.g. set-top box) turn off together.
To turn off the Anynet+ function of a device connected to the Product, turn off the Anynet+ (HDMI-CEC) function of
the device.
• Menu Settings All Settings Connection External Device Manager Anynet+ (HDMI-CEC)
Try Now
When Anynet+ (HDMI-CEC) is turned off, the sound bar connected via the HDMI (ARC) port does not turn off and
on together with the Product. To prevent a specic device connected to the Product from turning off automatically,
turn off the HDMI-CEC function on a specic device connected to the Product.
The message "Connecting to Anynet+ device..." or "Disconnecting from
Anynet+ device" appears on the screen.
You cannot use the remote control when the Product is conguring Anynet+ or switching to the Product viewing
screen.
Use the remote control after the Product has completed the Anynet+ conguration or has switched to the Product
viewing screen.
The Anynet+ device won't play.
You cannot use the play function when Reset is in progress.
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Remote Control Issues
When the remote control isn't working, these steps may help resolve the problem.
The remote control does not work.
The connection between the remote control and the Product may be lost.
Point the Samsung Smart Remote at the front of the Product, and then press and hold the and buttons
simultaneously for 3 seconds or more.
Pairing is not available in M5*B series.
Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead.
• Charge the remote control by using the USB port (C-type) on the bottom.
• If the remote control has batteries, replace them with new ones.
External devices cannot be operated with the Product remote control.
Check the cable connection between the Product and external devices.
When the symptom persists, set it manually in Menu Connected Devices Universal Remote.
When I turn on the product with the remote control, another device is also
turned on.
The infrared remote controls provided by Samsung are compatible each other. However, note that multiple devices
can be activated at the same time. If you do not want this happening, use the SmartThings app to manipulate each
product.
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Apps
When apps aren't working, these steps may help resolve the problem.
I launched an app, but it's in a different language. How can I change the
language?
Languages supported by an app may be different from the Product Language set in the menu.
The ability to change the language depends on the app's provider. Change the language from the settings menu in
the app.
The app does not work properly. Its image quality is poor.
Check the network connection. When the network speed is slow, the app may not work or its image quality may be
poor.
Uninstall and reinstall the app. For more information about app uninstallation, refer to "Managing installed apps".
The services of your application are not provided by the Product but by the application service provider.
Refer to the Help section on the application service provider's website.
The Smart Hub Home Screen keeps appearing whenever you turn on the
Product.
Turn off the Autorun Smart Hub function in Start Screen Options.
• Menu Settings All Settings General & Privacy Start Screen Options Autorun Smart Hub
Try Now
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Media Files
When les don't play, this may help resolve the problem.
Some les are interrupted during playback.
This problem may occur with unsupported les or high-bitrate les. Most les can be played back, but some les
may not play smoothly.
Some les can't be played.
Some les that use an unsupported codec may not be played back.
Make sure that the codec is supported by the Product. For more information, refer to "Read Before Playing Photo,
Video, or Music Files".
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Voice Assistant Issues
When the Voice Assistant isn't working, these steps may help resolve the problem.
The voice commands do not work well.
Voice commands may differ depending on the Voice Assistant. Refer to the command examples for each Voice
Assistant.
•Bixby: Explore Now
•Amazon Alexa: Menu Settings All Settings General & Privacy Voice Amazon Alexa
Settings Try Now
•Google Assistant: Menu Settings All Settings General & Privacy Voice Google Assistant
Settings Try Now
Bixby/Alexa answers although I did not call it.
The Product may recognise an ambient noise or everyday conversation as a call to Voice Assistant.
Turn off the Voice Wake-up function or set the Wake-up Sensitivity to Low.
•Explore Now Settings Voice Wake-up
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
When the Product is far from you or the ambient noise is so loud, the Product may be unable to recognise your
voice.
• For best results, you need to be within 10 feet (3-4 m) of your Product. Please look at your Product screen and
speak.
Turn on the Voice Wake-up function.
•Explore Now Settings Voice Wake-up
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Voice recognition does not work with the Samsung Smart Remote unlike
other features. There is no response even if the Voice Assistant button is
pressed.
The connection between the remote control and the Product may be lost. Try pairing the remote control with the
Product.
Point the Samsung Smart Remote at the front of the Product, and then press and hold the and buttons
simultaneously for 3 seconds or more.
Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead.
• Charge the remote control by using the USB port (C-type) on the bottom.
• If the remote control has batteries, replace them with new ones.
During voice recognition, the heavy load message appears and the function
does not work.
Unplug and then plug the Product power cable and then try again after 1 minute and 30 seconds. It may take a while
if the voice recognition server is being inspected.
I want to see weather information of the desired area.
Say with the area name included.
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Other issues
Use these procedures to resolve other issues that may occur in relation to the product.
The Product is hot.
Watching Product for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the top of the Product.
The bottom, however, may feel hot to the touch after extended use.
Children watching Product need constant adult supervision to prevent them from touching the Product.
This heat, however, is not a defect and does not affect the Product's functionality.
The Product smells like plastic.
This smell is normal and will dissipate over time.
The settings are lost after 5 minutes or every time the Product is turned off.
If Usage Mode is set to Retail Mode, the Product's audio and video settings are automatically reset every 5 minutes.
Change Usage Mode to Home Mode.
• Menu Settings All Settings General & Privacy System Manager Usage Mode Try Now
The Product is tilted to the side.
Remove the base stand from the Product and reassemble it.
The stand is wobbly or crooked.
Refer to the Quick Setup Guide and make sure that the stand is assembled correctly.
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A POP (Product’s internal banner ad) appears on the screen.
Change Usage Mode to Home Mode.
• Menu Settings All Settings General & Privacy System Manager Usage Mode Try Now
The Product is making a popping noise.
The expansion and contraction of the Product's outer casing may cause a popping noise.
This does not indicate a product malfunction.
The Product is safe to use.
The Product is making a humming noise.
Your Product utilises high-speed switching circuits and high levels of electrical current. Depending on the Product's
brightness level, the Product may seem slightly noisier than a conventional Product.
Your Product has undergone strict quality control procedures that meet our demanding performance and reliability
requirements.
Some noise coming from the Product is considered normal and is not an acceptable cause for an exchange or
refund.
The Product narrates the screen events in voice-over.
To turn off Voice Guide, move the focus from Accessibility Shortcuts to Voice Guide and then press the Select
button. You can turn on or off Voice Guide. To run Accessibility Shortcuts, see the following:
• Press and hold the (Volume) button on your Samsung Smart Remote or Remote Control.
• Menu Settings All Settings General & Privacy Accessibility Voice Guide Settings Voice
Guide
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Q & A
Refer to the user manual for your PC or graphics card for further instructions on adjustment.
How can I change the frequency?
Set the frequency on your graphics card.
• Windows 7: Go to Control Panel Appearance and Personalization Display Screen Resolution Advanced
settings Monitor, and adjust Screen Refresh Rate under Monitor settings.
• Windows 8(Windows 8.1): Go to Settings Control Panel Appearance and Personalization Display
Screen Resolution Advanced settings Monitor, and adjust Refresh rate under Monitor settings.
• Windows 10: Go to Settings System Display Advanced display settings Display adapter properties
Monitor, and adjust Screen refresh rate under Monitor settings.
How can I change the resolution?
• Windows 7: Go to Control Panel Appearance and Personalization Display Screen Resolution Adjust
Resolution.
• Windows 8(Windows 8.1): Go to Settings Control Panel Appearance and Personalization Display Adjust
Resolution, and adjust the resolution.
• Windows 10: Go to Settings System Display Advanced display settings, and adjust the resolution.
How do I set power-saving mode?
• Windows 7: Go to Control Panel Appearance and Personalization Personalization Screen Saver Settings
Power options or BIOS SETUP on the PC.
• Windows 8(Windows 8.1): Go to Settings Control Panel Appearance and Personalization Personalise
Screen Saver Settings Power options or BIOS SETUP on the PC.
• Windows 10: Go to Settings Personalization Lock screen Screen timeout settings Power & sleep or
BIOS SETUP on the PC.
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Diagnosing Product operational issues
You can diagnose issues with your Product and Smart Hub and run reset functions.
Self Diagnosis
Menu Settings Support Device Care Self Diagnosis Try Now
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can
also view signal strength information for over-the-air digital signals, test the Smart Hub network connection, and
run the Smart Hub and Product factory reset functions.
•Video Test
•Picture Test Try Now
•Sound Test Try Now
•HDMI Troubleshooting
•Signal Information Try Now
•Smart Hub Connection Test Try Now
•Reset Smart Hub Try Now
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Cannot select Signal Information in Self Diagnosis.
Verify that the current channel is a digital channel.
Signal Information is only available for digital channels.
• Menu Settings Support Device Care Self Diagnosis Signal Information Try Now
Reset Smart Hub
Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts,
linked service accounts, Smart Hub service agreements, and Smart Hub applications.
• Menu Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now
Reset picture
Resets current picture settings to the default settings.
• Menu Settings All Settings Picture Expert Settings Reset Picture Try Now
Reset sound
Resets current sound settings to the default settings.
• Menu Settings All Settings Sound Expert Settings Reset Sound Try Now
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Getting Support
Get help directly from Samsung if you have a problem with your Product.
Finding the contact information for service
Menu Settings Support About Smart Monitor Try Now
You can view the address of the Samsung website, the call centre phone number, your Product's model number,
your Product's software version, Open Source License and other information you may need to get service support
from a Samsung call agent or the Samsung website.
You can also view information by scanning the QR code of your Product.
You can also start this function by pressing and holding the button for 5 or more seconds. Continue holding the button
until the customer information pop-up window appears.
Getting support through Remote Management
Menu Settings Support Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have a
Samsung service technician diagnose your Product, correct problems, and update your Product's software remotely
via the web. You can also turn Remote Management on and off.
This function requires an network connection.
Checking the Calibration Report
Menu Settings Support Calibration Report
Show measurement results and calibration status.
Requesting service
Menu Settings Support Device Care Request Support Try Now
You can request service when you encounter a problem with the Product. Select the item matching the problem
that you encountered, enter the required item, move the focus to Next, and then press the Select button. Select
Request Now Send or Schedule Appointment Request Send. Your service request will be registered. The
Samsung Contact Centre will contact you to set up or conrm your service appointment.
You must agree to the terms and conditions for the service request.
This function may not be supported depending on the geographical area.
This function requires an network connection.
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Accessibility Guidance
Provides a menu and a remote control guide that aid the visually impaired.
Learn the Menu Screen
Learn the menus on the Product screen. Once enabled, your Product will tell you the structure and features of the
menus you select.
Using the Remote control
You can see the description of the buttons on the Samsung Smart Remote or Remote Control.
The Samsung Smart Remote may not be supported depending on the model or geographical area.
Orientation of the Samsung Smart Remote or Remote Control
Hold the remote control with the buttons facing towards you. The remote is slightly thinner towards the top and
thicker towards the bottom.
Description of the Samsung Smart Remote or Remote Control
The images, buttons, and functions of the remote control may differ with the model or geographical area.
From top to bottom and left to right:
• The button is at the top left.
• There is a small LED (microphone) to the right of the button, but it cannot be felt by hand.
• For the Samsung Smart Remote, there is a round button below the LED, which is the button.
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• Underneath these 2 buttons are a round button and a large outer circle button. The round button is the Select
button, and the large outer circle button consists of 4 directional buttons (up / down / left / right).
• Underneath the directional button are 3 buttons, one on the left, one on the right, and one in the centre. The
one on the left is the button and the one on the right is the button. The round button in the middle is the
button.
• Underneath the button are 2 thin horizontal buttons. These buttons protrude higher above the surface than
the other buttons on the remote control. The one on the left is the volume button and the one on the right is the
channel button. Push up from beneath or down from above to use these as rocker buttons to change the channel
or volume.
– Briefly press the (Volume) button to mute the sound.
– Press and hold the (Volume) button to open the Accessibility Shortcuts menu.
– Briefly press the (Channel) button to open the Guide.
This function may not be supported depending on the model or geographical area.
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Using the Accessibility Menu
View how to use the Accessibility functions and descriptions on their functions.
This function may not be supported depending on the model or geographical area.
Running the Accessibility Shortcuts menu
You can turn on or turn off the accessibility functions such as Voice Guide, Caption, Sign Language Zoom, Picture
Off, High Contrast, Enlarge, Greyscale, Colour Inversion, Slow Button Repeat, and you can move to the Learn
Remote, Menu Learning Screen, Multi-output Audio and Accessibility Settings pages.
The menu name may differ depending on the model.
• Samsung Smart Remote / Remote Control
On the Samsung Smart Remote or Remote Control, there are 2 thin horizontal rocker buttons next to each other
located slightly below the middle of the remote. The one on the left is the volume button. Press and hold the
volume button to open the Accessibility Shortcuts menu.
Even if the Voice Guide is set to Off or muted, when you press and hold the volume button, the voice guide for
Accessibility Shortcuts is enabled.
Running the Accessibility menu functions using the General menu
Menu Settings All Settings General & Privacy Accessibility Try Now
You can also go to the Accessibility menu from the Product settings menu. This provides more options, for example,
to change the speed of Voice Guide.
The Product will not verbalize this menu unless Voice Guide is already turned on.
1.
Press the button.
2.
Press the left directional button to navigate to Menu, and then press the right directional button to navigate
to Settings.
3.
Press the Select button, and press All Settings to open the menu. Press Select to load the Product’s Set menu.
4.
Press the down directional button to reach General & Privacy, and then press the Select button to open this
menu.
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5.
Place the focus on Accessibility, and press the Select button to open the menu.
6.
The menu will appear with Voice Guide Settings as the rst selection. Highlight Voice Guide Settings, and then
press the Select button.
7.
A menu appears with the options to change Voice Guide, Volume, Speed, Pitch, and Smart Monitor Background
Volume.
8.
Select the menu using the directional buttons, and then press the Select button.
The menus are activated when Voice Guide is on.
Running the Accessibility menu functions using Bixby
This function is available only if Voice Assistant is set to Bixby. ( Menu Settings All Settings General &
Privacy Voice Voice Assistant) Try Now
Bixby may not be supported depending on the model or geographical area.
To use Bixby, the Product must be set up and tuned and must be connected to the network. You can connect the
Product to the network during the initial setup or do it later through the settings menu.
There are many commands you can say to control the Product. These can be used together with Voice Guide to give
you voice input and voice output. You can use the Samsung Smart Remote but the Product must be connected to
the network.
To speak a command, press and hold the button (located near the top of the Samsung Smart Remote, directly
below the small LED (microphone) and above the directional button) and say the command, and then release the
button. The Product will conrm the command.
For example you can:
• Turn Voice Guide on
Press the button on the Samsung Smart Remote, and then say "Voice Guide on".
• Turn High Contrast on
Press the button on the Samsung Smart Remote, and then say "High Contrast on".
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Learning about the Accessibility menu functions
•Voice Guide Settings
Provides voice guides to make it easier for the visually impaired to use the Product. Voice guide supports basic
operations such as changing channels and adjusting the volume, and offers guidance on setting up Scheduled
Viewing events. The feature also provides voice descriptions on Internet, Search, and other smart services.
Move to Voice Guide and press the Select button to enable/disable the feature.
•Subtitle Settings
You can view the subtitle in programmes that provide broadcast subtitles.
In programmes that provide broadcast subtitles, the Position function is activated so that you can change the subtitle
position.
When watching a channel on an external device such as a set-top box and cable box, turn on the subtitle function on the
device. For more information, contact your service provider.
•Sign Language Zoom Settings
You can zoom in the sign language screen when the programme you are watching provides it. Set Sign Language
Zoom to On and then adjust the window’s position and aspect ratio under Edit Sign Language Zoom.
This function may not be supported depending on the model or geographical area.
•Learn Remote
Learn the names and functions of the buttons on remote control. On this screen, pressing the power button
(top left button) will turn off the Product, but when any other button is pressed the Product will say the button
name and briefly tell what that button does. This teaching mode helps you to learn the location and operation of
the buttons on the remote without affecting normal Product operation. Press the button twice to exit Learn
Remote.
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•Menu Learning Screen
Learn the menus on the Product screen. Once enabled, your Product will tell you the structure and features of
the menus you select.
•Picture Off
Turn off the Product screen and provide only sound to reduce overall power consumption. When you press a
button on the remote control other than Volume and Power while the screen is off, the Product screen turns
back on.
•Multi-output Audio
You can turn on both the Product speaker and Bluetooth headphone designed for the hearing impaired at the
same time. The hearing impaired can then set the volume of their Bluetooth headphone higher than the volume
of the Product speaker without affecting the volume of the Product speaker, allowing both the hearing impaired
and their families to listen to the Product at comfortable sound levels.
This function may not be supported depending on the model or geographical area.
•High Contrast
To display all menus with an opaque black background and a white font, providing maximum contrast.
If High Contrast is on, some Accessibility menus are not available.
•Enlarge
You can enlarge important elements on the menu such as the names of programmes.
•Greyscale
You can change the colour of the Product screen to black and white to sharpen blurred edges caused by colours.
If Greyscale is on, some Accessibility menus are not available.
This function may not be supported depending on the model or geographical area.
•Colour Inversion
You can invert the colours of the text and background displayed on the Product screen to make it easier to read
the text.
If Colour Inversion is on, some Accessibility menus are not available.
This function may not be supported depending on the model or geographical area.
•Remote Button Repeat Settings
You can configure the operation speed of the remote control buttons so that they slow down when you
continually press and hold them.
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Using the Product with Voice Guide on
Turn on Voice Guide that describes the menu options aloud to aid the visually impaired.
Changing channel
Use the (Channel) button on the right to change the channel. Every time you change channels, the new
channel details will be announced. The ways to change the channel are below.
Of the 2 buttons that protrude from the centre of the Samsung Smart Remote or Remote Control, the right one is
the (Channel) button. Push up or pull down the (Channel) button to change the channel.
Use the left and right directional buttons to move along the row, and then press the Select button to choose the
numeric pad. When you have nished selecting all the numbers you need (for example, 123), press the up directional
button to move to the Done option, and then press the Select button to nish.
When entering a channel number, you can enter the number, and then select the Done option on the top row or you
can enter the channel number and wait. After a short while, the channel will change and the virtual numeric pad
will disappear from the screen.
Changing volume
Use the (Volume) button on the left to change the volume. Every time you change the volume, the new volume
level will be announced.
• Samsung Smart Remote / Remote Control
Of the 2 buttons that protrude from the centre of the Samsung Smart Remote or Remote Control, the left one is
the (Volume) button. Push up or pull down the (Volume) button to change the volume.
Using programme information
When watching Product, press the Select button to view programme information which then appears at the top of
the screen. Voice Guide will say programme subtitles if they are available. To view more detailed programme
information, press and hold the Select button. Voice Guide will say more details such as a synopsis of the
programme.
Press the left or right directional button to see what you can watch next on the same channel. Press the up or down
directional button to move to other channels and see which programmes are currently being broadcast on them.
Press to go back or close the programme details.
This function may not be supported depending on the geographical area.
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Using Smart Hub
Learn how to use Smart Hub to access apps, games, movies, and more.
Smart Hub
Use a variety of Smart Hub content offered by your Samsung Product.
Some Smart Hub services are for pay services.
To use Smart Hub, the Product must be connected to the network.
Some Smart Hub features may not be supported depending on the service provider, language, or geographical area.
Smart Hub service outages can be caused by disruptions in your Internet service.
Press the button. You are redirected to the Home Screen of the content you are currently using. Press the left
directional button, and try moving the focus to other items.
Use a variety of Smart Hub content, as follows: Privacy Choices, Search, Workspace, Media, Menu.
Supported Smart Hub content may vary depending on the model and geographical area.
Using the Smart Hub Home Screen
On the leftmost part of the Smart Hub Home Screen is the static menu listed. You can quickly and easily use the
listed menu items to access the main Product settings or external devices, search, and apps.
• Privacy Choices
From your Product, easily manage the privacy policy regarding services related to Smart Hub and verify how
personal information is protected.
To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal
information. Without giving consent, you cannot use the additional features and services. You can view the entire text
of the Terms & Privacy by navigating to Menu Settings All Settings General & Privacy Terms &
Privacy. Try Now
If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement,
select Reset Smart Hub ( Menu Settings Support Device Care Self Diagnosis Reset Smart Hub).
Try Now
• Search
Search for channels, programmes, movies, and apps offered by Smart Hub.
To use the Search service, make sure the Product is connected to a network.
This function may not be supported depending on the model or geographical area.
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• Workspace
Use the Product to access your PC via remote PC or Screen Sharing (Wireless).
This function may not be supported depending on the model or geographical area.
For more information about Workspace, refer to "Using Workspace".
• Media
View a variety of TV programmes. Install various apps offered by Smart Hub, such as news, sports, weather and
game apps, and use the apps from the Product.
For more information about Media, refer to "About the Media Home Screen".
• Menu
Manage external devices connected to the Product, and configure settings for various functions available on the
Product.
For more information about Menu, refer to "About the Menu Home Screen".
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Launching the e-Manual
Open the user manual embedded in your Product.
Menu Settings Support Open e-Manual Try Now
You can view the embedded e-Manual containing information about your Product's key features.
Alternatively, you can download a copy of the e-Manual from Samsung's website (https://www.samsung.com).
Words in blue (e.g., Internet) indicate a menu item.
The e-Manual's Home Screen contains 1 row of menu icons. Use the left and right directional buttons to move within
a row. Press the Select button to open the section you want to read.
You can use the directional buttons on the remote control to use the functions on the top such as Search, Site Map, and
Index.
The e-Manual contains a section called "Learn Remote" in "Accessibility Guidance". This is particularly useful for
people who cannot easily see the buttons on the control or who are not clear what each button does. When you are
viewing this section of the e-Manual, pressing the buttons on the remote control will not affect the Product.
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Using Bixby
Set Voice Assistant to Bixby. A guide to using Bixby to control your Product.
To use Bixby, your Product must be connected to the network and you must use the microphone on your Samsung
Smart Remote.
To use Bixby, press and hold the button on the Samsung Smart Remote, say a command into the microphone on
the remote, and then release the button to run Bixby.
This function may not be supported depending on the model or geographical area.
The existing functional specications may be changed if Bixby is updated.
This function is available only if Voice Assistant is set to Bixby. ( Menu Settings All Settings General &
Privacy Voice Voice Assistant) Try Now
The supported language may differ depending on the geographical area.
Running Bixby
Press and hold the button on the Samsung Smart Remote. Bixby is activated in the listening mode, the Bixby
icon appears at the bottom of the Product screen. Say a command, and then release the button. The Product
provides feedback on how it understands the command, and then performs the commanded task.
If the Product does not understand the command, try again with more precise pronunciation.
This function may not be supported depending on the model or geographical area.
You can nd a detailed description of the voice commands at Explore Bixby. Press the button. The Explore Now button
appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.
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