Table of Contents
- Before Using the Product
- Preparations
- Connecting and Using a Source Device
- Multiple Display Control
- Player feature
- OnScreen Display
- Sound Adjustment
- Network
- System
- Support
- Troubleshooting Guide
- Specifications
- Appendix
Samsung SBB-SSN User Manual
Displayed below is the user manual for SBB-SSN by Samsung which is a product in the Thin Clients category. This manual has pages.
Related Manuals
© Samsung Electronics
Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Trademarks other than Samsung Electronics are
property of their respective owners.
SBB-SSN
The colour and the appearance may differ depending on the product, and the content in the
manual is subject to change without prior notice to improve the performance.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
User Manual
Table of contents
Before Using the Product
Safety Precautions 5
Safety symbols 5
Electricity and Safety 6
Installation 7
Operation 7
Cleaning 9
Preparations
Checking the Components 10
Parts 11
Control menu 11
Ports 12
Attaching to display 13
Connecting to the Signage Player Box 14
Remote Control 15
Connecting and Using
a Source Device
Before Connecting 17
Pre-connection Checkpoints 17
Connecting to an Audio System 17
Connecting the LAN Cable 17
Changing the Input source 18
Source 18
Web Browser 19
Multiple Display Control
Cable Connection 21
RS232C Cable 21
LAN Cable 22
Connection 24
Control Codes 25
Using MDC 28
MDC Programme Installation/Uninstallation 28
Player feature
Player 29
Viewing content 29
When content is running 30
Available menu 30
File Formats Compatible with Player 31
Schedule 35
Clone Product 36
ID Settings 37
Device ID 37
Device ID Auto Set 37
PC Connection Cable 37
Network Status 38
On/Off Timer 39
On Timer 39
Off Timer 40
Holiday Management 40
URL Launcher 41
URL Launcher Settings 42
2
Table of contents
OnScreen Display
Display Orientation 43
Onscreen Menu Orientation 43
Screen Protection 44
Auto Protection Time 44
Message Display 44
MDC Message 44
Download Status Message 44
Language 45
Reset OnScreen Display 45
Sound Adjustment
Sound Mode 46
Balance 47
Equaliser 47
Auto Volume 47
Reset Sound 47
Network
Network Status 48
Open Network Settings 48
Network Type 48
Network Settings (Wired) 49
Network Settings (Wireless) 51
Use WPS 53
IPv6 53
IPv6 Status 53
Server Network Settings 54
Connect to server 54
MagicInfo Mode 54
Server Access 54
FTP Mode 54
Proxy server 54
Device Name 54
System
Accessibility 55
High Contrast 55
Enlarge 55
Start Setup 56
Time 57
Clock Set 57
NTP Settings 57
DST 57
Power On Delay 57
Power Control 58
Network Standby 58
Power Button 58
Eco Solution 58
Auto Power Off 58
Temperature Control 59
Play via 59
Change PIN 60
Security 61
Safety Lock On 61
Button Lock 61
USB Auto Play Lock 62
Network Port 62
USB Port 62
General 63
Smart Security 63
Frame Rate 63
3
Table of contents
Empty Storage 63
Reset System 64
Support
Software Update 65
Update Now 65
Contact Samsung 65
Terms & Conditions 65
Reset All 65
Troubleshooting Guide
Requirements Before Contacting Samsung
Customer Service Centre 66
Testing the Product 66
Checking the Resolution and Frequency 66
Check the followings. 67
Specifications
General 70
Preset Timing Modes 71
Appendix
Responsibility for the Pay Service (Cost to
Customers) 72
Not a product defect 72
A Product damage caused by customer's fault 72
Others 72
Licence 73
4
5
Before Using the Product
Chapter 01
Safety Precautions
The following safety instructions are to ensure your personal safety and prevent property
damage. Please read the following to ensure the proper use of the product.
Safety symbols
Symbol Name Meaning
Warning
A serious or fatal injury may result if instructions are not followed.
Caution
Personal injury or damage to properties may result if instructions
are not followed.
Prohibition
Do NOT attempt.
Instruction
Follow directions.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE
ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high
voltage is present inside. It is
dangerous to make any kind of
contact with any internal part of this
product.
AC voltage: Rated voltage marked
with this symbol is AC voltage.
This symbol indicates that this
product has included important
literature concerning operation and
maintenance.
DC voltage: Rated voltage marked
with this symbol is DC voltage.
Class II product: This symbol
indicates that a safety connection
to electrical earth (ground) is not
required.
Caution. Consult instructions for use:
This symbol instructs the user to
consult the user manual for further
safety related information.
6
Electricity and Safety
"The following images are for reference only. Real-life situations may differ from what is
shown in the images.
Warning
Do not touch the power plug with wet hands.
Otherwise, an electric shock may result.
Do not bend or pull the power cable with force. Be careful not to
leave the power cable under a heavy object.
Product failure, an electric shock or fire may result from a damaged
cable.
Do not connect multiple products to a single power socket.
Overheated power sockets may cause a fire.
Insert the power plug all the way in so it is not loose.
An unsecure connection may cause a fire.
Clean any dust around the pins of the power plug or the power socket with a dry cloth.
A fire may result.
Connect the power plug to a grounded power socket. (Except for devices that do not
provide grounding)
An electric shock or injury may result.
Do not use a damaged power plug or a loose power socket.
An electric shock or fire may result.
Caution
Hold the plug when disconnecting the power cable from the power
socket.
An electric shock or fire may result.
When connecting the power plug to the port, be sure to connect it
completely.
If the power plug is not completely connected to the port, the plug
may be unexpectedly disconnected, or there is a risk of overheating
due to overcurrent, leading to safety accidents.
Only use the power cable provided with your product by Samsung. Do not use the
power cable with other products.
An electric shock or fire may result.
Keep the power socket where the power cord is connected unobstructed.
When a problem occurs with the product, the power cord must be unplugged to
completely cut off power to the product. The power is not completely cut off by using
only the Power button on the body of the product.
Do not disconnect the power cable while the product is being used.
The product may become damaged by an electric shock.
7
Installation
Warning
Before moving the product, turn off the power switch and disconnect the power cable
and all other connected cables.
Damage to the cable may cause a fire or electric shock.
When installing the product, keep it at a distance from the wall so that it is well
ventilated.
An increased internal temperature may cause a fire.
If the product is installed in an unusual location, the surrounding environment may
cause a serious quality problem. Therefore, be sure to contact Samsung Customer
Service Centre before installation.
(Places where many fine dusts are generated, places where chemicals are used,
places with too high or low temperatures, places with a lot of moisture or water,
transportation equipment such as vehicles, airports and stations used continuously
for a long time, and more)
Do not install the product in a poorly ventilated space such as bookcase or closet.
An increased internal temperature may cause a fire.
Keep the plastic packaging out of the reach of children.
Children's misuse of the plastic packaging may cause suffocation.
Do not install the power cable (DC power supply) and the product near head sources.
(Candles, mosquito repellents, cigarettes, sprays, heating devices, places exposed to
direct sunlight, and more)
Do not install products on top of each other.
An increased internal temperature may cause a fire.
Operation
Warning
If the product generates a strange noise, a burning smell, or smoke, unplug the power
plug immediately and contact your Samsung Customer Service Centre.
An electric shock or fire may result.
If a gas leakage is found, do not touch the product or the power plug, and ventilate the
room immediately.
Sparks can cause an explosion or fire.
Keep the remote control batteries and the small accessories out of the reach of
children. Ensure children do not swallow any of them.
If children have had the battery in their mouths, consult your doctor immediately.
If the product is dropped or its appearance is damaged, turn off the power switch and
disconnect the power cord. Then contact Samsung Customer Service Centre.
Continued use can result in an electric shock or a fire.
Do not move the product by pulling the power cord or any cable.
Product failure, an electric shock or fire may result from a damaged cable.
Ensure the vents are not blocked by tablecloths or curtains.
An increased internal temperature may cause a fire.
Do not apply an impact to the product.
The screen display may be damaged.
An electric shock or fire may result.
Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn
easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).
If foreign substances enter the product, be sure to power off the product and
disconnect the power cord. Then contact Samsung Customer Service Centre.
Product failure, an electric shock or fire may result.
8
Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on
top of the product.
If foreign substances such as water enter the product, be sure to disconnect the
power cord. Then contact Samsung Customer Service Centre.
Product failure, an electric shock or fire may result.
During a lightning or thunderstorm, power off the product and disconnect the power
cord.
An electric shock or fire may result.
While the power plug is plugged into a power socket, do not insert a chopstick or
other conductor into a remaining power socket. Also, after disconnecting the power
plug from the power socket, do not touch the pins of the plug immediately.
Otherwise, an electric shock may result.
There is a high voltage inside the product. Never disassemble, repair or modify the
product yourself.
Contact Samsung Customer Service Centre for repairs.
An electric shock or fire may result.
Do not use humidifiers or stoves around the product.
An electric shock or fire may result.
Caution
Insert each battery so that its polarity (+, –) is correct.
If the polarity is not correct, the battery may rupture or the internal fluid may leak,
causing contamination and damage to the surroundings, fire, or personal injury.
When you do not use the product for a long time due to vacation or other reason,
disconnect the power cord from the power socket.
Dust accumulation combined with heat can cause a fire, electric shock or electric
leakage.
The batteries (and rechargeable batteries) are not ordinary refuse and must be
returned for recycling purposes. The customer is responsible for returning the used or
rechargeable batteries for recycling.
The customer can return used or rechargeable batteries to a nearby public recycling
centre or to a store selling the same type of the battery or rechargeable battery.
Do not use or keep combustible spray or an inflammable substance near the product.
An explosion or fire may result.
Do not place heavy objects on the product.
Product failure or personal injury may result.
Use only the specified standardised batteries, and do not use a new battery and a used
battery at the same time.
Otherwise, the batteries may be damaged or cause fire, personal injury or damage due
to a leakage of the internal liquid.
Do not lift or move the product when it is in operation.
9
Cleaning
Warning
Do not spray water or cleaner directly on the product.
The product’s surface may be damaged, or the markings may be erased.
An electric shock or fire may result.
Caution
When cleaning, be sure to disconnect the power plug and wipe gently with a soft and
dry cloth such as superfine fibers or cotton flannels to prevent scratches.
The product's surface may be damaged, or the markings may be erased.
Only use a soft cloth (e.g. microfiber, flannel) on the surface of the product to avoid
scratches.
The product's surface or the screen display can be easily scratched with foreign
substances.
Do not apply chemicals containing alcohol, solvent, or surfactant such as wax,
benzene, thinner, pesticide, air freshener, lubricant, or cleaner to the product.
The product's exterior may be discoloured or cracked, the surface of the panel may be
peeled off, or the markings may be erased.
10
Preparations
Chapter 02
"Contact the vendor where you
purchased the product if any
components are missing.
"The appearance of the components
may differ from the images shown.
"The RS232C adapter can be used to
connect using the D-SUB(9-pin) to
Stereo type RS232C cable.
Checking the Components
Quick Setup Guide
Warranty card
(Not available in some
locations)
Regulatory guide Power cord
Batteries (AAA x 2)
(Not available in some
locations)
Remote Control RS232C(IN) adapter AC/DC adapter HDMI cable External IR cable
Mount bracket Foot rubber x 2 Screw (M4 x L8, S-Type) x 5 Screw (M4 x L8, B-Type) x 4
11
Parts
Control menu
"If you press the P button on the product when the product is turned
on, the control menu will be displayed.
Power off Source
Press: Move Press & Hold: Select
Buttons Description
Power off
Power off the product.
With the control menu screen displayed, briefly press the power button to
move the cursor to Power off , and then press and hold the power button to
turn off the product.
Source
Select the connected input source.
With the control menu screen displayed, briefly press the power button to
move the cursor to Source , and then press and hold the power button to
display the input source screen.
With the input source screen displayed, press and hold the power button to
switch to the desired input source.
"The power button can only be used for Power off and Source.
"To exit from the control menu screen, wait for 3 seconds or more without pressing the P button.
12
Ports
"The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
USB
1 2
HDMI OUT RJ 45
IR IN
AUDIO OUT
DC 14V
POWER
STATUS
RS232C
OUT IN
SD CARD
Port Description
POWER STATUS
View the power status of the Signage Player Box.
P
Power on or off the Signage Player Box.
USB 1, USB 2
Connect to a USB memory device.
"USB 1: The USB ports on the product accept a maximum constant
current of 0.5A. If the maximum value is exceeded, USB ports
may not work.
"USB 2: The USB ports on the product accept a maximum
constant current of 1.0A. If the maximum value is exceeded, USB
ports may not work.
IR IN
Connect to the external IR cable.
Port Description
AUDIO OUT
Outputs sound to an audio device via an audio cable.
RS232C OUT
Connects to MDC using an RS232C adapter.
RS232C IN
HDMI OUT
Connects to another display device, using an HDMI cable.
"We recommend using authorised cables for HDMI cable
connections. Use the supplied HDMI cable.
RJ45
Connects to MDC using a LAN cable. (10/100 Mbps)
DC 14V
Connects to the AC/DC adapter.
SD CARD
Connect to an SD memory card.
13
Attaching to display
"The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
1234
1
Align the short side of the mount
bracket with the bottom of the Signage
Player Box, and push to click in.
2
Continue fitting the other side of the
mount bracket.
3
Fasten the screws (M4 x L8, S-Type).
4
Position the Signage Player Box on the
back of the display and fasten it.
"Use different screws based on the
material the backside of display is
made of.
– Plastic: M4 x L8, B-Type
– Metal: M4 x L8, S-Type
14
Connecting to the Signage Player Box
1
Connect the HDMI cable to the HDMI OUT ports on the Signage Player Box and the display.
2
Press the SOURCE button on the remote control to change the input source to HDMI.
"To view media in UHD resolution, use the supplied HDMI cable.
"The device may generate heat during operation. Need caution.
15
"Remote control button functions
may differ for different products.
Remote Control
"Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled.
"A button without a description in the image below is not supported on the product.
Power off the product.
Number buttons
Use to enter a PIN, enter a Date, etc.
A shortcut button to Home screen (MagicInfo
or URL Launcher).
Mute the sound.
Unmuting the sound: Press MUTE again
or press the volume control(+ VOL -)
button.
Display or hide the onscreen display menu, or
return to the previous menu.
Power on the product.
Adjust the volume.
Change the input source.
16
Display information about the MagicInfo
mode.
Move to the upper, lower, left or right menu,
or adjust an option's setting.
Confirm a menu selection.
Exit the current menu.
POWER ON / POWER OFF
Turn on or off the Smart Signage device.
SOURCE
View or select an external device connected to
the Smart Signage device.
Return to the previous menu.
Used during content playback.
Quickly select frequently used functions by
pressing it while a content is playing.
"Remote control button functions
may differ for different products.
To place batteries in the remote control (AAA x 2)
Press a button on the remote control
pointing at the sensor of the IR
cable to perform the corresponding
function.
Use the remote control within 7 m to
10 m from the sensor on the product
at an angle of 30° from the left and
right.
"Store used batteries out of reach of
children and recycle.
"Do not use a new and used battery
together. Replace both batteries at
the same time.
"Remove batteries when the remote
control is not to be used for an
extended period of time.
17
Connecting and Using a Source Device
Before Connecting
Pre-connection Checkpoints
"Also refer to the user guide for the source device you want to connect with.
The number and location of ports available on the source device may vary.
"Do not connect the power cable until all connections are completed.
Connecting the power cable during connection may damage the product.
"Check the types of ports at the back of the product you want to connect.
Connecting to an Audio System
"Connecting parts may differ in different products.
"Make sure to connect the same colour connectors together. (white to white, red to red, etc.)
AUDIO OUT
Connecting the LAN Cable
"Connecting parts may differ in different products.
RJ45
Use Cat7(*STP Type) cable for the connection. (10/100 Mbps)
*Shielded Twist Pair
Chapter 03
18
Changing the Input source
Source
sSOURCE
Source
MagicInfo S Web Browser
"The displayed image may differ depending on the model.
You can display the screen of a source device connected to the product. Select a source from
source list to display the screen of the selected source.
"The input source can also be changed by using the SOURCE button on the remote control.
"The screen may not display correctly if an incorrect source is selected for the source device
you want to convert to.
MagicInfo S / URL Launcher / Web Browser
19
Web Browser
sSOURCE Web BrowserE
"Connect the network to access the Internet from the product like accessing the Internet
from a computer.
Settings
sSOURCE Web BrowseruSettingsE
Refresh Interval
Set the time for the web browser to wait before returning to the home page.
Off / 5 min / 10 min / 15 min / 30 min
Zoom
Set the zoom scale to apply when the web browser is refreshed.
50% / 75% / 100% / 125% / 150% / 200% / 300%
Home Page
Set the website to display when the web browser is refreshed.
Samsung Display / Custom
Custom
Enter the URL to set as the home page.
Enter URL
"Available only when Home Page is set to Custom.
Advanced Settings
General
Hide Tabs and Toolbar
automatically
If the browser tabs, menu or toolbar are not used for a while,
they will automatically disappear. To make them appear again,
move the pointer or focus to the top of the screen.
Use / Do not use
Hide Cursor in Touch Mode
Hide the cursor to prevent interference with touch operation.
Use / Do not use
Pop-up Blocker
Make your browsing experience more pleasant by blocking pop-
up windows.
Use / Do not use
Reset Settings
All your customised Web Browser settings will be reset to their
default values. Your bookmarks and history won't be affected.
Search Engine
If you enter a keyword in the URL/keyword input field, Web Browser will open the Search
Results page. Choose the search engine you want to use.
Google / Bing
20
Privacy & Security
Do Not Track
Ask websites not to track you.
Use / Do not use
Delete History
Delete your entire browsing history.
JavaScript
Allow all sites to run JavaScript for a better browsing experience.
Use / Do not use
Delete browsing data
Delete all browsing data such as cookies, cached images and
data. Your bookmarks and history won't be affected.
Encoding
Encoding
Choose an encoding method for web pages. The current setting
is Auto.
Auto / Manual (Current : Unicode)
About
Display the current version of Web Browser.
21
Cable Connection
RS232C Cable
Interface
RS232C (9 pins)
Pin
TxD (No.2), RxD (No.3), GND (No.5)
Bit rate
9600 bps
Data bits
8 bit
Parity
None
Stop bit
1 bit
Flow control
None
Maximum length
15 m (only shielded type)
Pin assignment
1 2 3 4 5
6 7 8 9
5 4 3 2 1
9 8 7 6
<Male type> <Female type>
Pin Signal
1
Detect data carrier
2
Received data
3
Transmitted data
4
Prepare data terminal
5
Signal ground
Pin Signal
6
Prepare data set
7
Send request
8
Clear to send
9
Ring indicator
Control multiple display devices connected to a PC simultaneously.
Multiple Display Control
Chapter 04
22
RS232C cable
Connector: 9-Pin D-Sub to Stereo Cable
5
16
9
-P2-
1
2
3
-P1-
-P1- -P1- -P2- -P2-
Male type
Rx 3 1Tx STEREO
Tx 22 Rx PLUG
Gnd 5 3 Gnd (3.5ø)
LAN Cable
Pin assignment
12345678
Pin No Standard Colour Signal
1
White and orange TX+
2
Orange TX-
3
White and green RX+
4
Blue NC
5
White and blue NC
6
Green RX-
7
White and brown NC
8
Brown NC
23
Connector : RJ45
Direct LAN cable (PC to HUB)
RJ45
HUB
P1
P1P2
P2
Signal P1 P2 Signal
TX+ 11TX+
TX- 22TX-
RX+ 33RX+
RX- 66RX-
Cross LAN cable (PC to PC)
RJ45 P1 P2
RJ45
Signal P1 P2 Signal
TX+ 13RX+
TX- 26RX-
RX+ 31TX+
RX- 62TX-
24
Connection
"Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the
product.
Connection 1
RS232C IN RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT
Monitor 1 Monitor 2 Monitor 3
PC
Connection 2
RJ45RJ45 RJ45 RJ45
5 4 3 2 1
Monitor 1
PC
Monitor 2
Connection 3
RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUTRJ45RJ45
Monitor 1 Monitor 2 Monitor 3
PC
25
Control Codes
Viewing control state (Get control command)
Header Command
ID
Data length
Checksum
0xAA Command type 0
Controlling (Set control command)
Header Command
ID
Data length Data
Checksum
0xAA Command type 1 Value
Command
No. Command type Command Value range
1
Power control 0x11 0~1
2
Volume control 0x12 0~100
3
Input source control 0x14 -
4
Safety Lock 0x5D 0~1
All communications take place in hexadecimals. The checksum is calculated by adding up
all values except the header. If a checksum adds up to be more than 2 digits as shown below
(11+FF+01+01=112), the first digit is removed.
E.g. Power On & ID=0
Header Command
ID
Data length Data 1
Checksum
0xAA 0x11 1 "Power"
Header Command
ID
Data length Data 1
12
0xAA 0x11 1 1
To control all devices connected by a serial cable simultaneously irrespective of IDs, set the
ID as "0xFE" and transmit commands. Commands will be executed by each device but ACK
will not respond.
26
Power control
Function
A product can be powered on and off using a PC.
Viewing power state (Get Power ON / OFF Status)
Header Command
ID
Data length
Checksum
0xAA 0x11 0
Setting power ON/Off (Set Power ON / OFF)
Header Command
ID
Data length Data
Checksum
0xAA 0x11 1 "Power"
"Power": Power code to be set on a product.
Ack
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x11 "Power"
"Power": Power code to be set on a product.
Nak
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x11 "ERR"
"ERR" : A code showing what error has occurred.
Volume control
Function
The volume of a product can be adjusted using a PC.
Viewing volume state (Get Volume Status)
Header Command
ID
Data length
Checksum
0xAA 0x12 0
Setting the volume (Set Volume)
Header Command
ID
Data length Data
Checksum
0xAA 0x12 1 "Volume"
"Volume": Volume value code to be set on a product. (0-100)
Ack
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x12 "Volume"
"Volume": Volume value code to be set on a product. (0-100)
Nak
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x12 "ERR"
"ERR" : A code showing what error has occurred.
27
Input source control
Function
The input source of a product can be changed using a PC.
Viewing input source state (Get Input Source Status)
Header Command
ID
Data length
Checksum
0xAA 0x14 0
Setting the input source (Set Input Source)
Header Command
ID
Data length Data
Checksum
0xAA 0x14 1 "Input Source"
"Input Source": An input source code to be set on a product.
0x60 MagicInfo S
0x65 Web Browser
0x63 URL Launcher
"DVI_video, HDMI1_PC and HDMI2_PC cannot be used with the Set command. They only
respond to "Get" commands.
Ack
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x14 "Input
Source"
"Input Source": An input source code to be set on a product.
Nak
Header Command
ID
Data length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x14 "ERR"
"ERR" : A code showing what error has occurred.
Safety Lock
Function
PC can be used to turn the Safety Lock On function on or off on a product.
This control is available regardless of whether or not the power is turned on.
Viewing the safety lock state (Get Safety Lock Status)
Header Command
ID
Data length
Checksum
0xAA 0x5D 0
Enabling or disabling safety lock (Set Safety Lock Enable / Disable)
Header Command
ID
Data length Data
Checksum
0xAA 0x5D 1 "Safety Lock"
"Safety Lock": Safety lock code to be set on a product
Ack
Header Command
ID
Data
length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'A' 0x5D "Safety Lock"
"Safety Lock": Safety lock code to be set on a product
Nak
Header Command
ID
Data
length Ack/Nak r-CMD Val1
Checksum
0xAA 0xFF 3 'N' 0x5D "ERR"
"ERR": A code showing what error has occurred.
28
Using MDC
Multiple display control "MDC" is an application that allows you to easily control multiple
display devices simultaneously using a PC.
For details on how to use the MDC programme, refer to Help after installing the programme.
The MDC programme is available on the website. (http://displaysolutions.samsung.com)
"If you press the On or Off button located at the top left of the screen, the product checks its
status for about one minute. To run other commands, try after the one minute.
"For details on how to connect devices for multiple display control, refer to page 24.
MDC Programme Installation/Uninstallation
"Installing and uninstalling steps can vary depending on the OS.
Installation
"MDC installation can be affected by the graphics card, mother board and network
conditions.
1
Click the MDC Unified installation programme.
2
Click "Next".
3
When the "Welcome to the InstallShield Wizard for MDC_Unified" screen appears, click
"Next".
4
In the "License Agreement" window displayed, select "I accept the terms in the license
agreement" and click "Next".
5
In the displayed "Customer Information" window, fill out all the information fields and click
"Next".
6
In the displayed "Destination Folder" window, select the directory path you want to install
the programme in and click "Next".
"If the directory path is not specified, the programme will be installed in the default
directory path.
7
In the displayed "Ready to Install the Program" window, check the directory path to install
the programme in and click "Install".
8
Installation progress will be displayed.
9
Click "Finish" in the displayed "InstallShield Wizard Complete" window.
"Select "Launch the program" and click "Finish" to run the MDC programme immediately.
10
The MDC Unified shortcut icon will be created on the desktop after installation.
"The MDC execution icon may not be displayed depending on the PC system or product
specifications.
"Press F5 if the execution icon is not displayed.
Uninstallation
1
Select SettingsControl Panel on the Start menu and double-click Add/Delete Program.
2
Select MDC Unified from the list and click Change/Remove.
29
Player feature
Player
PlayerE
Play a range of content such as channels with schedules assigned, templates or files.
Player
Filter By: All Options
No channels
Network Channel
Network File
My Templates
Internal Memory
"The displayed image may differ depending on the model.
"To use the Player feature, set Play via to MagicInfo in System.
(m MENUSystemPlay viaMagicInfo)
"You must set Clock Set before you can use this feature.
No. Description
Select between internal or external memory.
Play content, templates and schedules configured on the server.
You can view whether the server is connected (approval) in the Player
screen. To view whether the server is connected when a Network Channel is
running, press INFO on the remote control.
1
Select Network Channel from the Player screen. The No channels message
appears if no channel has been registered in Network Channel.
2
Network Channel will run.
Play content stored on the server.
Play templates stored in My Templates folder in the Internal Memory.
Select a content type as criterion to search for a desired content list.
Set different options for Player.
Viewing content
1
Select either internal or external memory. The files saved in the selected memory appear.
2
Select the desired file. The content appears on the screen. (For more information on
compatible file formats, see the “File formats compatible with Player” section.)
Accessible using the button on the remote control.
Chapter 05
30
When content is running
Control buttons on the remote control
You can play, pause, or skip the content on the playlist by pressing buttons on the remote
control.
Button Function
TOOLS
Brings up the menu bar.
INFO
Displays the general information of the content.
►
Goes to next file or page.
◄
Goes to previous file or page.
E / ∆ / ³
Plays or pauses slide show or video content.
´
Stops displaying content and goes to the Player screen.
π
Rewinds the video content.
µ
Fast forwards the video content.
"If there is only one image file in the Internal Memory or USB, the Slide Show will not play.
"If the name of a folder is too long on the USB, you cannot select the folder.
Available menu
Press the TOOLS button on the remote control during content playback to configure settings.
Menu Description
Playlist
View a list of content items currently playing.
Channel List
Network Channel / Internal Channel / USB
Sound Mode
Customises the audio settings for the content currently playing.
Repeat All / Repeat One
Set the repeat mode.
Background Music
Set the background music to be played when content is running.
Reset
Reset the background music.
Pause
Pause the background music.
Prev
Play the previous background music on the list.
Next
Play the next background music on the list.
"Reset, Pause, Prev, Next only appear when the background music is set.
31
File Formats Compatible with Player
Supported file systems include FAT32 and NTFS.
A file with a vertical and horizontal resolution larger than the maximum resolution cannot
be played. Check the vertical and horizontal resolution of the file.
Check the supported video and audio Codec types and Versions.
Check the supported file versions.
"PowerPoint version up to 97 – 2013 is supported
"For USB-Internal Memory file transfer, click OptionsSend.
Location of template files
– Internal MemoryMagicinfoSlide folder
– Internal Memory transfer: Internal MemoryMy Templates folder
Location of other files (non-template)
– Internal MemoryMagicinfoSlide folder
– Internal Memory transfer: Under the root folder
Network Schedule Multiframe
Playback restrictions
1 to 3 FHD video files can be played simultaneously or only one UHD video file and one
FHD video file at a time. In portrait playback mode, 3 FHD video files can be played
simultaneously or only one UHD video file at a time.
For Office files (PPT and Word files) and PDF files, only one file type is supported at a time.
LFD(*.LFD) files are not supported.
Sound output restrictions
More than one sound output cannot be used.
user
"Network BGM: Settings can be configured when creating a server schedule.
"Local BGM: BGM settings can be configured using the tools displayed after the TOOLS
button is pressed during Player playback.
"User-selected main frame: Main frame settings can be configured when creating a
server schedule.
Template les(*.LFD)
Restrictions
Check that you have Contents and Schedules folders published to the USB storage device.
"A properly published content appears as Published Content in the USB device.
"When copying a content you published to a USB device (Published Content ) to the
Internal Memory, the content appears in Internal Memory as Published Content
only. Contents and Schedules folders are not visible under Internal Memory.
Playback restrictions
A maximum of two video (Video) files can be played.
For Office files (PPT and Word files) and PDF files, only one file type is supported at a time.
When playing more than one video files simultaneously, make sure that the display areas
are not overlapping one another.
Sound output restrictions
More than one sound output cannot be used.
user
32
Content
File Extension Container Video Codec Resolution Frame rate
(fps)
Bit rate
(Mbps) Audio Codec
*.avi
*.mkv
*.asf
*.wmv
*.mp4
*.mov
*.3gp
*.vro
*.mpg
*.mpeg
*.ts
*.tp
*.trp
*.mov
*.flv
*.vob
*.svi
*.m2ts
*.mts
AVI
MKV
ASF
MP4
3GP
MOV
FLV
VRO
VOB
PS
TS
SVAF
H.264 BP/MP/HP
4096x2160
60
AC3
LPCM
ADPCM(IMA, MS)
AAC
HE-AAC
WMA
DD+
Dolby TrueHD
MPEG(MP3)
OPUS
HEVC (H.265 - Main, Main10) 60 80
Motion JPEG 3840x2160 30 80
MVC
1920x1080
60
20
MPEG4 SP/ASP
Window Media Video v9 (VC1)
MPEG2
MPEG1
Microsoft MPEG-4 v1, v2, v3
30
Window Media Video v7(WMV1), v8(WMV2)
H 263 Sorenson
VP6
*.webm WebM
VP8 1920x1080 60 20
Vorbis
VP9 3840x2160 80
*.rmvb RMVB RV8/9/10 (RV30/40) 1920x1080 60 20 RealAudio 6
33
Video Audio Image
3D video is not supported.
Content with a resolution larger than the resolution
specified in the table above is not supported.
Video content with a Bit rate or Frame rate larger than the
rate specified in the table above can cause choppy video
during playback.
Video content will not play, or not play correctly, if there is
an error in the content or the container.
Some USB/digital camera devices may not be compatible
with the player.
Supports up to H.264, Level 4.1
H.264 FMO / ASO / RS, VC1 SP / AP L4 and AVCHD are not
supported.
For all Video codecs except MVC, VP8, VP6:
– Below 1280 x 720: 60 frame max
– Above 1280 x 720: 30 frame max
GMC 2 or higher is not supported.
Supports only BD MVC Spec.
When a single video file is playing, Seamless mode is not
supported under the following conditions:
– Incompatible codec (MVC, VP3, MJPEG) ↔ Incompatible
codec
– Incompatible codec ↔ Compatible codec
– The resolution is different from that of the monitor
– The frequency is different from that of the monitor
Audio content with a Bit rate or Frame rate larger than the
rate specified in the table above can cause choppy audio
during playback.
Audio content will not play, or not play correctly, if there is
an error in the content or the container.
Some USB/digital camera devices may not be compatible
with the player.
Supports up to WMA 10 Pro 5.1 channel. WMA lossless audio
is not supported.
QCELP, AMR NB/WB are not supported.
Compatible image file format: JPEG, PNG, BMP
"32-bit, 24-bit and 8-bit BMP files are supported.
Supported maximum resolution: 4096 x 4096
Supported maximum file size: 20MB
Supported Slideshow Effect: 9 effects
(Fade1, Fade2, Blind, Spiral, Checker, Linear, Stairs, Wipe,
Random)
34
Power Point PDF WORD
Compatible document file formats
– Extension : ppt, pptx
– Version : Office 97 ~ Office 2013
Functions not supported
– Animation effect
– 3D shapes (which will be displayed in 2D)
– Header and footer (some subitems are not supported)
– Word Art
– Align
A group alignment error may occur
– Office 2007
SmartArt is not fully supported. 97 out of 115 subitems
are supported.
– Object insertion
– Half-width characters
– Letter spacing
– Charts
– Vertical text
Some subitems are not supported
– Slide notes and handout
Compatible document file formats
– Extension : pdf
Functions not supported
– Content less than 1 pixel not supported because of
performance degradation issue.
– Masked Image, Tiled Image content not supported.
– Content with Rotated Text, not supported.
– 3D Shadow Effects not supported.
– Some characters not supported
(Special characters may be corrupted)
Compatible document file formats
– Extension : .doc, .docx
– Version : Office 97 ~ Office 2013
Functions not supported
– Page background effect
– Some paragraph styles
– Word Art
– Align
A group alignment error may occur
– 3D shapes (which will be displayed in 2D)
– Office 2007
SmartArt is not fully supported. 97 out of 115 subitems
are supported.
– Charts
– Half-width characters
– Letter spacing
– Vertical text
Some subitems are not supported
– Slide notes and handout
35
Schedule
ScheduleE
Schedule
Internal Memory Send Delete
Schedule your content on a local channel.
Select to create a
new schedule on this
channel
CH 2
CH 3
The default content will be played when there is no programme scheduled. You can change the default content
from the Options menu.
Sunday, JanuaryAM
"The displayed image may differ depending on the model.
You can check the schedule imported from a selected storage device.
No. Description
Select the saved location of the schedule.
Create/Edit/Delete/View schedule of content playback.
36
Clone Product
Clone ProductE
Clone Product
MENU
"The displayed image may differ depending on the model.
Export settings on the product to an external storage device. You can also import settings from an external storage
device.
This option is useful when assigning the same settings to several products.
When a duplicate le is not found on the external storage device
1
Connect the external storage device, then run the Clone Product function.
2
The No cloning file found on the external storage device. Export this device's settings to the external storage
device? message appears.
3
Select Export to export the settings.
When a duplicate le is found on the external storage device
1
Connect the external storage device, then run the Clone Product function.
2
The Cloning file found. Please select an option. message appears.
Run the Import from External Storage or Export to External Storage function.
– Import from External Storage: Copy settings saved on an external storage device to the product.
– Export to External Storage: Copy settings on the product to an external storage device.
"After configuration is complete, the product is rebooted automatically.
37
ID Settings
ID SettingsE
ID Settings
"The displayed image may differ depending on the model.
Assign an ID to a set.
Device ID
Set a unique ID number for each product. (Range: 0~224)
"Press u/d to select a number, and press E.
"Enter the number you want using the number buttons on the remote control.
Device ID Auto Set
This feature automatically allots an ID number to a device connected via an RS232C cable.
"This function is only available on the first device within an RS-232C daisy chain.
PC Connection Cable
Select which type of cable you are using to connect the display to the PC.
RS232C cable
Communicate with MDC via the RS232C cable.
RJ-45 (LAN)/Wi-Fi Network
Communicate with MDC via the RJ45 cable.
38
Network Status
Network StatusE
Network Status
"The displayed image may differ depending on the model.
Check the current network and Internet connection.
39
On/Off Timer
On/Off TimerE
On/Off Timer
"The displayed image may differ depending on the model.
"You must set Clock Set before you can use this feature.
On Timer
Set On Timer so that your product turns on automatically at a time and on a day of your choice.
The power is turned on with the specified volume or input source.
On Timer: Set the on timer by making a selection from one of the seven options. Ensure you set the current time
first.
(On Timer 1 ~ On Timer 7)
"While the internal/USB memory option can be used with On Timer for MagicInfo mode, it is recommended to
use an internal memory.
"Proper operation of On Timer feature cannot be guaranteed if used with a battery powered USB device, which
can take longer to be recognised.
Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose
the days you want On Timer to turn on your product.
– The check mark indicates days you’ve selected.
Time: Set the hour and minute. Use the number buttons or the up and down arrow keys to enter numbers. Use
the left and right arrow buttons to change entry fields.
Volume: Set the desired volume level. Use the up and down arrow buttons to change the volume level.
Source: Select the input source of your choice.
Content (when the Source is set to Internal/USB for MagicInfo mode): From the USB device or internal memory,
select a file (e.g. music, photo, or video) to play just after the product is turned on.
40
Off Timer
Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 ~ Off Timer 7)
Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose
the days you want Off Timer to turn off your product.
– The check mark indicates days you’ve selected.
Time: Set the hour and minute. Use the number buttons or the up and down arrow keys to enter numbers. Use
the left and right arrow buttons to change entry fields.
Holiday Management
Timer will be disabled during a period specified as a holiday.
Add Holiday: Specify the period you want to add as a holiday.
Select the start and end dates of the holiday you want to add using the u/d buttons, and click the Done
button.
The period will be added to the list of holidays.
– Start Date: Set the start date of the holiday.
– End Date: Set the end date of the holiday.
Delete: Delete selected items from the list of holidays.
Edit: Select a holiday item and then change the date.
Set Applied Timer: Set the On Timer and Off Timer to not activate on public holidays.
– Press E to select the On Timer and Off Timer settings you do not want to activate.
– The selected On Timer and Off Timer will not activate.
41
URL Launcher
URL LauncherE
URL Launcher
URL Launcher
"The displayed image may differ depending on the model.
For details on how to use the URL Launcher feature, contact the dealer the product was purchased from.
"To use the URL Launcher feature, set Play via to URL Launcher in System.
(m MENUSystemPlay viaURL Launcher)
42
URL Launcher Settings
URL Launcher SettingsE
URL Launcher Settings
"The displayed image may differ depending on the model.
"For details on how to use the URL Launcher feature, contact the dealer the product was purchased from.
Install Web App: Enter URL to install the web application.
Install from USB Device: Install the web application from the USB storage device.
Uninstall: Remove the installed web application.
Timeout Setting: Set the timeout period for connecting to the URL.
Developer Mode: Enable developer mode.
43
OnScreen Display
Display Orientation
m MENUOnScreen DisplayDisplay OrientationE
Display Orientation
Onscreen Menu Orientation Landscape
"The displayed image may differ depending on the model.
Onscreen Menu Orientation
Select whether the onscreen menu should be displayed in landscape or portrait orientation.
Landscape: Display the menu in landscape mode.
Portrait: Display the menu in portrait mode on the right side of the product screen.
Chapter 06
44
Auto Protection Time
If the screen displays a still image for a certain period of time you define, the product activates the screen saver to
prevent the formation of burnt in ghost images on the screen.
Off / 2 hours / 4 hours / 6 hours / 8 hours / 10 hours
Screen Protection
m MENUOnScreen DisplayScreen ProtectionE
Screen Protection
Auto Protection Time Off
"The displayed image may differ depending on the model.
Message Display
m MENUOnScreen DisplayMessage DisplayE
Message Display
MDC Message
Download Status Message
On
Off
"The displayed image may differ depending on the model.
MDC Message
Select whether to display the MDC OSD when the product is controlled by the MDC.
Off / On
Download Status Message
Select to display the status when downloading content from a server or other device.
Off / On
45
Language
m MENUOnScreen DisplayLanguageE
OnScreen Display
Language English
"The displayed image may differ depending on the model.
Set the menu language.
"A change to the language setting will only be applied to the onscreen menu display. It will not be applied to
other functions on your PC.
Reset OnScreen Display
m MENUOnScreen DisplayReset OnScreen DisplayE
OnScreen Display
Reset OnScreen Display
"The displayed image may differ depending on the model.
This option returns the current settings under OnScreen Display to the default factory settings.
46
Sound Adjustment
Configure the Sound settings for the product.
Sound Mode
m MENUSoundSound ModeE
Sound
Sound Mode
Balance
Equaliser
Auto Volume
Reset Sound
Standard
"The displayed image may differ depending on the model.
You can select a sound mode to suit your personal preferences.
Standard: Selects the normal sound mode.
Music: Emphasises music over voices.
Movie: Provides the best sound for movies.
Clear Voice: Emphasises voices over other sounds.
Amplify: Increase the intensity of high-frequency sound to allow a better listening experience for the hearing
impaired.
Chapter 07
47
Balance
m MENUSoundBalanceE
Adjust speaker volume levels for sound balance optimisation.
Balance L/R: Adjusts the balance between the left and right speaker.
Reset: Resets the balance to its default settings.
Equaliser
m MENUSoundEqualiserE
Adjust the equaliser to customise the volume and pitch, and enhance the richness of the sound
output.
100 Hz / 200 Hz / 500 Hz / 1 kHz / 2 kHz / 5 kHz / 10 kHz (Bandwidth Adjustment): Adjusts
the level of specific bandwidth frequencies.
Reset: Resets the equaliser to its default settings.
"Available only when Sound Mode is set to Standard
Auto Volume
m MENUSoundAuto VolumeE
Automatically adjusts the volume level when you change video sources or content so the level
remains the same.
Off ( ) / On ( )
"To use the volume control of a connected source device, set Auto Volume to Off.
Reset Sound
m MENUSoundReset SoundE
Reset all sound settings to the factory defaults.
48
Network
Network Status
m MENUNetworkNetwork StatusE
You can check the current network and Internet status.
Open Network Settings
m MENUNetworkOpen Network SettingsE
Configure network settings to connect to an available network.
Network Type
Wireless / Wired
Chapter 08
49
Network Settings (Wired)
Connecting to a Wired Network
There are three ways to attach your product to your LAN using cable.
You can attach your product to your LAN by connecting the LAN port on the back of your
product to an external modem using a LAN cable.
See the diagram below.
The Modem Port on the Wall
Modem Cable LAN Cable
External Modem
(ADSL / VDSL)
LAN
RJ45
You can attach your product to your LAN by connecting the LAN port on the back of your
product to an IP Sharer which is connected to an external modem. Use LAN cable for the
connection. See the diagram below.
The Modem Port on the Wall
Modem Cable LAN Cable LAN Cable
External Modem
(ADSL / VDSL)
IP Sharer
(having DHCP server)
LAN
RJ45
Depending on how your network is configured, you may be able to attach your product to
your LAN by connecting the LAN port on the back of your product directly to a network wall
outlet using a LAN cable.
See the diagram below. Note that the wall outlet is attached to a modem or router
elsewhere in your house.
The LAN Port on the Wall
LAN Cable
LAN
RJ45
If you have a Dynamic Network, you should use an ADSL modem or router that supports
the Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP
automatically provide the IP address, subnet mask, gateway, and DNS values your product
needs to access the Internet so you do not have to enter them manually. Most home networks
are Dynamic Networks.
Some networks require a Static IP address. If your network requires a Static IP address, you
must enter the IP address, subnet mask, gateway, and DNS values manually on your product IP
Settings when you set up the network connection. To get the IP address, subnet mask, gateway,
and DNS values, contact your Internet Service Provider (ISP).
If you have a Windows computer, you can also get these values through your computer.
"You can use ADSL modems that support DHCP if your network requires a Static IP address.
"ADSL modems that support DHCP also let you use Static IP addresses.
50
Set the network connection to use Internet services such as perform software upgrades.
Automatic Open Network Settings (Wired)
Connect to the network using a LAN cable.
Make sure a LAN cable is connected first.
How to set up automatically
1
Set Network Type to Wired from the Open Network Settings page.
2
The network test screen appears and verifies the network connection.
When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
"If the connection process fails, check the LAN port connection.
"If the automatic process cannot find the network connection values or if you want to set the
connection manually, go to the next section(Manual Open Network Settings (Wired)).
Manual Open Network Settings (Wired)
Offices may use static IP addresses.
If this is the case, ask the network administrator for the IP address, subnet mask, gateway and
DNS server address. Enter these values manually.
Getting the Network Connection Values
To view the Network connection values on most Windows computers, follow these steps.
1
Right click the Network icon on the bottom right of the screen.
2
In the pop-up menu that appears, click Status.
3
On the dialog that appears, click the Support tab.
4
On the Support Tab, click the Details button. The Network connection values are displayed.
"The path to the settings depends on the installed OS.
How to set up manually
1
Set Network Type to Wired from the Open Network Settings page.
2
The network test screen appears and the verification process starts. Press Cancel. The
verification process stops.
3
Select IP Settings on network connection screen. The IP Settings screen appears.
4
Select the field at the top, press E, and then set IP setting to Enter manually. Repeat the
entry process for each field in the IP Address.
"Setting IP setting to Enter manually automatically changes DNS setting to Enter
manually.
5
When done, select OK at the bottom of the page, and then press E. The network test
screen appears and the verification process starts.
6
When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
51
Network Settings (Wireless)
Connecting to a Wireless Network
The LAN Port on the Wall
LAN Cable
Wireless IP sharer
(router having DHCP server)
Samsung recommends using IEEE 802.11n. When you play video over a network connection, the
video may not play smoothly.
"Select a channel for the wireless IP sharer that is not currently being used. If the channel set
for the wireless IP sharer is currently being used by another device nearby, this will result in
interference and communication failure.
"Your product supports only the following wireless network security protocols.
If you select the Pure High-throughput (Greenfield) 802.11n mode and the Encryption type is
set to WEP, TKIP or TKIP AES (WPS2Mixed) on your AP or wireless router, Samsung products
will not support a connection in compliance with new Wi-Fi certification specifications.
"If your wireless router supports WPS (Wi-Fi Protected Setup), you can connect to the
network via PBC (Push Button Configuration) or PIN (Personal Identification Number). WPS
will automatically configure the SSID and WPA key in either mode.
"Connection Methods: You can setup the wireless network connection in three ways.
Auto Setup (Using the Auto Network Search function), Manual Setup, Use WPS
Automatic Network Setup (Wireless)
Most wireless networks have an optional security system that requires devices that access the
network to transmit an encrypted security code called an Access or Security Key. The Security
Key is based on a Pass Phrase, typically a word or a series of letters and numbers of a specified
length you were asked to enter when you set up security for your wireless network. If you use
this method of setting up the network connection, and have a Security Key for your wireless
network, you will have to enter the Pass Phrase during the the automatic or manual setup
process.
How to set up automatically
1
Set Network Type to Wireless from the Open Network Settings page.
2
The Network function searches for available wireless networks. When done, it displays a list
of the available networks.
In the list of networks, press the ▲ or ▼ button to select a network, and then press the E
button twice.
"If the desired wireless router does not appear, select Refresh to search again.
"If the router cannot be found after retrying, select the Stop button.
The Add Network button appears.
3
If the Enter the password for (AP Name). screen appears, go to step 4. If you select a
wireless router that does not have security, go to step 6.
4
If the router has security, enter the Enter the password for (AP Name). (Security key or PIN).
5
When done, use the right arrow button to move the cursor to Done, and then press E. The
network connection screen appears and the verification process starts.
"A connection with the router is established, but the Internet cannot be accessed.
6
When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
52
Manual Network Setup (Wireless)
Offices may use static IP addresses.
If this is the case, ask the network administrator for the IP address, subnet mask, gateway and
DNS server address. Enter these values manually.
Getting the Network Connection Values
To view the Network connection values on most Windows computers, follow these steps.
1
Right click the Network icon on the bottom right of the screen.
2
In the pop-up menu that appears, click Status.
3
On the dialog that appears, click the Support tab.
4
On the Support Tab, click the Details button. The Network connection values are displayed.
How to set up manually
1
Set Network Type to Wireless from the Open Network Settings page.
2
The Network function searches for available wireless networks. When done, it displays a list
of the available networks.
3
In the list of networks, press the u or d button to select a network, and then press the E
button twice.
"If the desired wireless router does not appear, select Refresh to search again.
"If the router cannot be found after retrying, select the Stop button.
The Add Network button appears.
4
If the Enter the password for (AP Name). screen appears, go to step 5. If you select a
wireless router that does not have security, go to step 7.
5
If the router has security, enter the Enter the password for (AP Name). (Security key or PIN).
6
When done, use the right arrow button to move the cursor to Done, and then press E. The
network connection screen appears and the verification process starts.
7
Select Cancel while network connections are being attempted. This will stop the
connection.
8
Select IP Settings on network connection screen. The IP Settings screen appears.
9
Select the field at the top, press E, and then set IP setting to Enter manually. Repeat the
entry process for each field in the IP Address.
"Setting IP setting to Enter manually automatically changes DNS setting to Enter
manually.
10
When done, select OK at the bottom of the page, and then press E. The network test
screen appears and the verification process starts.
11
When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
53
Use WPS
How to set up using Use WPS
If your router has a Use WPS button, follow these steps.
1
Set Network Type to Wireless from the Open Network Settings page.
2
Select Use WPS, press E.
3
Press the WPS or PBC button on your wireless router withine the next two minutes. Your
product automatically acquires all the network setting values it needs and connects to your
network.
– If you want to use the WPS PIN, select WPS PIN.
Go to your wireless router's Settings, enter your PIN, and then select OK.
4
The network connection screen appears, and network setup is done.
IPv6
m MENUNetworkIPv6E
Enable or disable IPv6.
Off ( ) / On ( )
IPv6 Status
m MENUNetworkIPv6 StatusE
Check the status of your IPv6 Internet connection.
54
Server Network Settings
m MENUNetworkServer Network SettingsE
Connect to server
Connect to MagicInfo server.
Server Address / TLS / Port
"If you do use the TLS option, the server is configured to use https and data transfer is
encrypted. (Port number: 7002)
"If you don't use the TLS option, enter the server IP address and port number. Use 7001 as
the port number. (If you are unable to connect to the server using port number 7001, check
with your server administrator to find the correct port number and then change the port
number.)
"Enter the server IP address and port number. Use 7001 as the port number. (If unable to
connect to the server using port number 7001, check with your server administrator to find
the correct port number and then change the port number.)
"For the MagicInfo Server user guide, visit the following website: http://displaysolutions.
MagicInfo Mode
Select the appropriate MagicInfo Mode depending on the environment where you are using the
product.
Lite / Premium
Server Access
Allow or deny access to MagicInfo server.
Allow / Deny
FTP Mode
Specify the FTP operating mode.
Active / Passive
Proxy server
Set up your proxy server connection and related functions.
Off / On
Address / Port / ID / Password
"Address / Port / ID and Password are enabled only when Proxy server is set to On.
Device Name
m MENUNetworkDevice NameE
Select or enter a device name.
This name can be shown on network device over the network.
[Signage] Display 1 ~ 6 / User Input
55
System
Accessibility
m MENUSystemAccessibilityE
System
Accessibility
Start Setup
Time
Power Control
Eco Solution
Temperature Control
Play via
77
MagicInfo
"The displayed image may differ depending on the model.
Chapter 09
High Contrast
Set the background and font to high-contrast colours in Menu. Menu transparencies become opaque when the
option is selected.
Off ( ) / On ( )
Enlarge
Enlarge the size of the Menu area.
Off ( ) / On ( )
56
Start Setup
m MENUSystemStart SetupE
System
Start Setup
"The displayed image may differ depending on the model.
Go through the initial setup steps like you did the first time you used this product.
"Enter your 4 digit PIN number. The default PIN number is "0-0-0-0".
If you want to change the PIN number, use the Change PIN function.
"Change the PIN to keep your device secure.
57
Time
m MENUSystemTimeE
Time
Clock Set
NTP Settings
DST
Power On Delay
Off
0
"The displayed image may differ depending on the model.
You can configure Clock Set or DST. Configure various time-related settings.
Clock Set
Select Clock Set. Select Date or Time, and then press E.
Use the number buttons to enter numbers or press the up and down arrow buttons. Use the left and right arrow
buttons to move from one entry field to the next. Press E when done.
"You can set the Date and Time directly by pressing the number buttons on the remote control.
NTP Settings
Set up the server URL and time zone to use the network time.
DST
Switches the DST (Daylight Saving Time) function on or off.
Off / On
Start Date: Set the start date of Daylight Saving Time.
End Date: Set the end date of Daylight Saving Time.
Time Offset: Select the correct time offset for your timezone.
"Start Date, End Date and Time Offset are enabled only when DST is set to On.
Power On Delay
When connecting multiple products, adjust the power-on time for each product to prevent power overload (within
the range 0–50 seconds).
58
Power Control
m MENUSystemPower ControlE
Power Control
Network Standby
Power Button
Off
Power on only
"The displayed image may differ depending on the model.
Network Standby
This feature keeps the network power on when the product turns off.
Off / On
Power Button
The power button on the remote control P can be set to turn on the power or turn on or off the power.
Power on only: Set the power button on the remote control P only to turn on the power.
Power on and off: Set the power button on the remote control P to turn on or off the power.
Eco Solution
m MENUSystemEco SolutionE
Eco Solution
Auto Power Off Off (Recommended)
"The displayed image may differ depending on the model.
Auto Power Off
Choose how long the display will wait before turning off after no user interaction is detected.
Off (Recommended) / 4 hours / 6 hours / 8 hours
59
This function detects the internal temperature of the product. You can specify the temperature range that is
acceptable.
The default temperature is set to 77 °C.
The recommended operating temperature for this product is 75 to 80 °C (based on an ambient temperature of 40
°C).
"The screen will become darker if the current temperature exceeds the specified temperature limit. If the
temperature continues to rise, the product will power off to prevent overheating.
Temperature Control
m MENUSystemTemperature ControlE
System
Temperature Control 77
"The displayed image may differ depending on the model.
Select the appropriate Play via mode depending on the environment where you are using the product.
The home screen may be different depending on the setting.
MagicInfo / URL Launcher
Play via
m MENUSystemPlay viaE
System
Play via MagicInfo
"The displayed image may differ depending on the model.
60
Change your 4-digit Personal Identification Number (PIN).
Choose any 4 digits for your PIN and enter it in Enter a new PIN.. Reenter the same 4 digits in Enter the PIN again..
The product has memorised your new PIN.
"The default PIN number is "0-0-0-0".
"Change the PIN to keep your device secure.
Change PIN
m MENUSystemChange PINE
System
Change PIN
"The displayed image may differ depending on the model.
61
Security
m MENUSystemSecurityE
Security
Safety Lock On
Button Lock
USB Auto Play Lock
Network Port
USB Port
On
Off
Off
On
On
Power On Button
"The displayed image may differ depending on the model.
Safety Lock On
"Enter your 4 digit PIN number. The default PIN number is "0-0-0-0".
If you want to change the PIN number, use the Change PIN function.
"Change the PIN to keep your device secure.
Turn Safety Lock On on or off. Safety Lock On restricts the actions that can be carried out by the remote control. The
correct PIN must be entered to turn Safety Lock On off.
Power On Button
Turn on this feature to enable the remote control's Power button to turn on the product while Safety Lock On is
enabled.
Off / On
Button Lock
This menu can be used to lock the buttons on the product.
Only the remote control can control the product if Button Lock is set to On.
Off / On
62
Security
Safety Lock On
Button Lock
USB Auto Play Lock
Network Port
USB Port
On
Off
Off
On
On
Power On Button
"The displayed image may differ depending on the model.
USB Auto Play Lock
Select whether to automatically play MagicInfo content saved on a connected USB device.
"Your content should be a Published Content that is authored by using MagicInfo Premium application and
published to the USB device you are using. The MagicInfo Premium application programme is available on the
website. (http://displaysolutions.samsung.com)
"When published to a USB device, your Published Content is saved to Contents and Schedules folders in the
root folder of the connected USB device.
Off
Play MagicInfo content saved on the USB device automatically.
On
Do not play MagicInfo content saved on the USB device automatically.
"Connecting a USB device containing MagicInfo content displays "USB Auto Play Lock : On" for five seconds.
Network Port
Block external network access. You can register networks on the server to allow access.
Off / On
USB Port
Block connection to external USB ports.
Off / On
63
Smart Security
The security provided to protect your display device and connected storage devices against viruses includes.
Scan
Inspect your display device and connected storage devices to check for viruses.
Isolated List
This is the list of items that have been Isolated for containing viruses.
Frame Rate
Set the frame rate of the video signal. Select Auto to automatically match the original frame rate of the content or
specify a fixed frame rate.
Empty Storage
Delete files to make space for new content. Recently played files will not be deleted.
General
m MENUSystemGeneralE
General
Smart Security
Frame Rate
Empty Storage
Auto
"The displayed image may differ depending on the model.
64
Reset System
m MENUSystemReset SystemE
System
Reset System
"The displayed image may differ depending on the model.
Reset all system settings to default.
65
Support
Software Update
m MENUSupportSoftware UpdateE
The Software Update menu lets you upgrade your product software to the latest version.
"Be careful not to turn off the power until the upgrade is complete. The product will turn off
and on automatically after completing the software upgrade.
"When you upgrade software, all video and audio settings you have made will return to their
default settings. We advise you to write down your settings so that you can easily reset
them after the upgrade.
Update Now
Update the software to the latest version.
"Current version: This is the software version already installed in the product.
Contact Samsung
m MENUSupportContact SamsungE
You can view the address of the Samsung website, the call centre phone number, your product's
model number, software version, Open Source Licence and other information.
"Go to Contact Samsung and find the product Model Code and Software Version.
Terms & Conditions
m MENUSupportTerms & ConditionsE
View and set the privacy policy for MagicInfo and other services.
"Make sure that the product is connected to the network.
Reset All
m MENUSupportReset AllE
This option returns all the current settings for a display to the default factory settings.
Chapter 10
66
Troubleshooting Guide
"Before calling Samsung Customer
Service Centre, test your product
as follows. If the problem persists,
contact Samsung Customer Service
Centre.
Requirements Before Contacting Samsung Customer Service Centre
Testing the Product
Check if your product is operating normally by using the product test function.
If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC, perform product testing.
1
Power off both the PC and product.
2
Disconnect all the cables from the product.
3
Power on the product.
4
If No Signal is displayed, the product is operating normally.
If the screen remains blank, check the PC system, video controller and cable.
Checking the Resolution and Frequency
For modes that exceed the supported resolutions, the message "Not Optimum Mode" appears briefly.
Set the PC resolution by referring to Preset Timing Modes.
Chapter 11
67
Check the followings.
Screen issue
The power indicator is off. The screen will not switch on.
Make sure that the power cord is connected.
The images on the screen look distorted.
Check the cable connection to the product.
The screen is not clear. The screen is blurry.
Set the resolution and frequency to the recommended level.
The screen appears unstable and shaky.
Check that the resolution and frequency of the PC and graphics card are set within a range
compatible with the product. Then, change the screen settings if required by referring to 'Preset
Timing Modes'.
There are shadows or ghost images left on the screen.
The screen display does not look normal.
Encoded video content may cause the display to appear corrupted in scenes featuring fast
moving objects such as in a sports event or action video.
Low signal level or low picture quality may cause the display to appear corrupted. This does not
mean the product is defective.
A cell phone within a distance of one-meter radius may cause static on analogue and digital
products.
The brightness and colour do not look normal.
Go to System and adjust the Eco Solution settings.
I see red, green, and blue.
Check the cable connections.
This issue may happen when the panel of the product is defective. Contact a Samsung Service
Centre to resolve the issue.
The display looks unstable and then freezes.
The screen may freeze when a resolution other than the recommended resolution is used or
if the signal is not stable. To resolve the issue, change the PC resolution to the recommended
resolution.
68
Screen issue
The screen cannot be displayed in full screen.
A video with an aspect ratio different from the product can cause a black bar to appear at the
top and bottom of the screen.
Change the screen size setting to full screen on the product or source device.
Sound issue
There is no sound.
Check the connection of the audio cable or adjust the volume.
Check the volume.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC
sound card or software programme.
Video is available but there is no sound.
If a source device is used
Make sure the audio cable is properly connected to the audio input port on the product.
Check the audio output settings for the source device.
(For example, if your monitor is connected to HDMI, you may need to change the audio
option of your video output device to HDMI.)
If the product has a headphone port, make sure nothing is connected to it.
Reconnect the power cable to the device and then reboot the device.
There is static coming from the speakers.
Check the cable connection. Make sure a video cable is not connected to an audio input port.
Check the signal strength after connecting a cable.
Low signal level can cause corrupted sound.
69
Remote control issue
The remote control does not work.
Make sure that the batteries are correctly in place (+/-).
Check if the batteries are flat.
Check for power failure.
Make sure that the power cord is connected.
Check for any special lighting or neon signs switched on in the vicinity.
Source device issue
A beeping sound is heard when my PC is booting.
If a beeping sound is heard when your PC is booting, have your PC serviced.
Other issue
The product smells like plastic.
The plastic smell is normal and disappears over time.
Audio or video cuts out intermittently.
Check the cable connection and connect it again if required.
Use a standard cable.
Small particles are found on the edges of the product.
The particles are part of the product design. The product is not defective.
When I try to change the PC resolution, a message "The
dened resolution is not supported." appears.
The message "The defined resolution is not supported." appears if the input source resolution
exceeds the maximum resolution of the display.
To resolve the issue, change the PC resolution to a resolution supported on the display.
70
Specications
Model Name SBB-SSN
Power Supply
AC100-240V~ 50/60Hz
Based on the AC voltage of the adapter. For the DC voltage of
the product, refer to the product label.
Environmental
considerations
Operating
Temperature: 0 °C – 40 °C (32 °F – 104 °F)
* For installing the enclosure, keep the internal temperature
at 40 °C or below.
Humidity: 10% – 80%, non-condensing
Storage
Temperature: -20 °C – 45 °C (-4 °F – 113 °F)
Humidity: 5% – 95%, non-condensing
* Applicable before the product package is unpacked.
Supported models
OME, OHE, EDE, UDE, UHF, UHF-E, UMH-E, PMF, PMH, PHF,
PHF-P, DBE, DCE, DCE-H, DCE-M, DHE, DME, QMF, QBH, QHH,
QMH
"The message below will appear when the product is connected to an unsupported display
and cannot work properly.
The Signage Player Box is not supported by this display. Turn off the display and remove
the Signage Player Box.
"Plug-and-Play
This monitor can be installed and used with any Plug-and-Play compatible systems. Two-
way data exchange between the monitor and PC system optimises the monitor settings.
Monitor installation takes place automatically. However, you can customise the installation
settings if desired.
"Due to the nature of the manufacturing of this product, approximately 1 pixel per
million (1ppm) may appear brighter or darker on the panel. This does not affect product
performance.
"This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
"For detailed device specifications, visit the Samsung Electronics website.
Chapter 12
General
71
Preset Timing Modes
"This product can be set to only one resolution for each screen size to obtain the optimum
picture quality due to the nature of the panel. Using a resolution other than the specified
resolution may degrade the picture quality. To avoid this, it is recommended that you select
the optimum resolution specified for your product.
Resolution
Optimum resolution
3840 x 2160 @ 60 Hz
Maximum resolution
The screen will automatically be adjusted if a signal that belongs to the following standard
signal modes is transmitted from your PC. If the signal transmitted from the PC does not
belong to the standard signal modes, the screen may be blank with the power indicator on. In
such a case, change the settings according to the following table by referring to the graphics
card user manual.
Resolution
Horizontal
Frequency
(kHz)
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(H/V)
IBM, 720 x 400 31.469 70.087 28.322 -/+
MAC, 640 x 480 35.000 66.667 30.240 -/-
MAC, 832 x 624 49.726 74.551 57.284 -/-
MAC, 1152 x 870 68.681 75.062 100.000 -/-
VESA, 640 x 480 31.469 59.940 25.175 -/-
VESA, 640 x 480 37.861 72.809 31.500 -/-
VESA, 640 x 480 37.500 75.000 31.500 -/-
VESA, 800 x 600 35.156 56.250 36.000 +/+
VESA, 800 x 600 37.879 60.317 40.000 +/+
VESA, 800 x 600 48.077 72.188 50.000 +/+
Resolution
Horizontal
Frequency
(kHz)
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(H/V)
VESA, 800 x 600 46.875 75.000 49.500 +/+
VESA, 1024 x 768 48.363 60.004 65.000 -/-
VESA, 1024 x 768 56.476 70.069 75.000 -/-
VESA, 1024 x 768 60.023 75.029 78.750 +/+
VESA, 1152 x 864 67.500 75.000 108.000 +/+
VESA, 1280 x 720 45.000 60.000 74.250 +/+
VESA, 1280 x 800 49.702 59.810 83.500 -/+
VESA, 1280 x 1024 63.981 60.020 108.000 +/+
VESA, 1280 x 1024 79.976 75.025 135.000 +/+
VESA, 1366 x 768 47.712 59.790 85.500 +/+
VESA, 1440 x 900 55.935 59.887 106.500 -/+
VESA, 1600 x 900 60.000 60.000 108.000 +/+
VESA, 1680 x 1050 65.290 59.954 146.250 -/+
VESA, 1920 x 1080 67.500 60.000 148.500 +/+
VESA, 3840 x 2160 133.313 59.997 533.250 +/-
72
Appendix
Responsibility for the Pay Service (Cost to
Customers)
"When the service is requested, in spite of in warranty, we may charge you for a visit from a
service technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
If a service technician is requested to give instructions on how to use product or simply
adjusts options without disassembling product.
If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal,
etc.)
If a product is reinstalled or devices are connected additionally after installing the
purchased product for the first time.
If a product is reinstalled to move to a different spot or to move to a different house.
If the customer requests instructions on how to use another company's product.
If customer requests instructions on how to use the network or another company's
programme.
If customer requests software installation and setup for the product.
If a service technician removes/cleans dusts or foreign materials inside of the product.
If customer requests an installation additionally after purchasing a product through home-
shopping or online.
A Product damage caused by customer's fault
Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
External impact or drop.
Use of supplies or separatly sold product unspecified by Samsung.
Repair from a person besides an engineer of outsourcing service company or partner of
Samsung Electronics Co., Ltd.
Remodeling or repairing the product by customer.
Using it with incorrect voltage or non-authorised electrical connections.
Not following the "cautions" in User Manual.
Others
If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head,
Vibrator, Lamp, Filter, Ribbon, etc.)
"If customer requests a service in case the product has no defect, service fee may be
charged. So please read User Manual first.
Chapter 13
73
Licence
Manufactured under license from Dolby Laboratories.
Dolby, Dolby Audio, Pro Logic, and the double-D symbol are
trademarks of Dolby Laboratories.
The terms HDMI and HDMI High-Definition Multimedia Interface, and
the HDMI Logo are trademarks or registered trademarks of HDMI
Licensing LLC in the United States and other countries.
Open Source Licence Notice
In the case of using open source software, Open Source Licences are available on the
product menu. Open Source Licence Notice is written only English.
For information on the Open Source Licence Notice, contact the Samsung Customer Centre
or send email to oss.request@samsung.com.
THIS PRODUCT IS SOLD WITH A LIMITED LICENCE AND IS AUTHORISED TO BE USED
ONLY IN CONNECTION WITH HEVC CONTENT THAT MEETS EACH OF THE THREE
FOLLOWING QUALIFICATIONS: (1) HEVC CONTENT ONLY FOR PERSONAL USE; (2) HEVC
CONTENT THAT IS NOT OFFERED FOR SALE; AND (3) HEVC CONTENT THAT IS CREATED
BY THE OWNER OF THE PRODUCT.
THIS PRODUCT MAY NOT BE USED IN CONNECTION WITH HEVC ENCODED CONTENT
CREATED BY A THIRD PARTY, WHICH THE USER HAS ORDERED OR PURCHASED FROM
A THIRD PARTY, UNLESS THE USER IS SEPARATELY GRANTED RIGHTS TO USE THE
PRODUCT WITH SUCH CONTENT BY A LICENSED SELLER OF THE CONTENT.
YOUR USE OF THIS PRODUCT IN CONNECTION WITH HEVC ENCODED CONTENT IS
DEEMED ACCEPTANCE OF THE LIMITED AUTHORITY TO USE AS NOTED ABOVE.