Table of Contents
- Basics
- Read me first
- Device overheating situations and solutions
- Device layout and functions
- Charging the battery
- SIM or USIM card (nano-SIM card)
- Memory card (microSD card)
- Turning the device on and off
- Initial setup
- Samsung account
- Transferring data from your previous device (Smart Switch)
- Understanding the screen
- Notification panel
- Entering text
- Apps and features
- Settings
- Appendix
Samsung SM-A127FZKKEUE User Manual
Displayed below is the user manual for SM-A127FZKKEUE by Samsung which is a product in the Smartphones category. This manual has pages.
Related Manuals
2
Table of Contents
Basics
4 Read me first
6 Device overheating situations and
solutions
9 Device layout and functions
13 Charging the battery
15 SIM or USIM card (nano-SIM card)
17 Memory card (microSD card)
19 Turning the device on and off
20 Initial setup
20 Samsung account
21 Transferring data from your previous
device (Smart Switch)
23 Understanding the screen
30 Notification panel
32 Entering text
Apps and features
34 Installing or uninstalling apps
35 Phone
38 Contacts
40 Messages
41 Internet
42 Camera
50 Gallery
54 Multi window
55 Samsung Notes
56 Samsung Members
56 Calendar
57 Reminder
58 Radio
59 Voice Recorder
59 My Files
59 Clock
59 Calculator
60 Game Launcher
61 Game Booster
62 Sharing content
63 Samsung Global Goals
64 Google apps
Table of Contents
3
87 Digital Wellbeing and parental
controls
88 Device care
88 Optimising your device
88 Battery
89 Storage
89 Memory
89 Security
90 Ultra data saving
90 Apps
90 General management
91 Accessibility
92 Software update
92 About phone
Appendix
93 Troubleshooting
98 Removing the battery
Settings
65 Introduction
65 Connections
66 Wi-Fi
68 Bluetooth
69 NFC and payment (NFC-enabled
models)
71 Data saver
71 Mobile data only apps
71 Mobile Hotspot
72 More connection settings
73 Sounds and vibration
74 Sound quality and effects
74 Notifications
75 Display
75 Wallpaper
76 Themes
76 Lock screen
77 Smart Lock
77 Biometrics and security
78 Face recognition
80 Fingerprint recognition
82 Privacy
83 Location
83 Accounts and backup
84 Samsung Cloud
85 Google
85 Advanced features
86 Motions and gestures
86 Dual Messenger
4
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
The device may require a connection to a Wi-Fi or mobile network when using some apps
or features.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
Basics
5
•
Depending on the region or service provider, a screen protector is attached for protection
during production and distribution. Damage to the attached screen protector is not
covered by the warranty.
•
You can see the touchscreen clearly even in strong outdoor sunlight by automatically
adjusting the contrast range based on the surrounding environment. Due to the nature
of the product, displaying fixed graphics for extended periods may result in afterimages
(screen burn-in) or ghosting.
–
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods and turn off the touchscreen when not using the device.
–
You can set the touchscreen to turn off automatically when you are not using it.
Launch the
Settings
app, tap
Display
→
Screen timeout
, and then select the length
of time you want the device to wait before turning off the touchscreen.
–
To set the touchscreen to automatically adjust its brightness based on the
surrounding environment, launch the
Settings
app, tap
Display
, and then tap the
Adaptive brightness
switch to activate it.
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC).
If your device is approved by the FCC, you can view the FCC ID of the device. To view the
FCC ID, launch the
Settings
app and tap
About phone
→
Status
. If your device does not
have an FCC ID, it means that the device has not been authorised for sale in the U.S. or its
territories and may only be brought to the U.S. for the owner’s personal use.
•
The use of mobile devices on aeroplanes or ships may be subject to federal and local
guidelines and restrictions. Check with the appropriate authorities and always follow
crew instructions regarding when and how you may use your device.
•
Depending on the region, you can view the regulatory information on the device. To
view the information, launch the
Settings
app and tap
About phone
→
Regulatory
information
.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
Basics
6
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charging speed may decrease or the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
Basics
7
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
Basics
8
Precautions for device overheating
If you begin to feel uncomfortable due to the device overheating, stop using the device.
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
•
If the device overheats and reaches a certain temperature, a warning message will appear
to prevent device failure, skin irritations and damages, and battery leakage. To lower the
device’s temperature, the screen brightness and the performance speed will be limited
and battery charging will stop. Running apps will be closed and all calling and other
features will be limited, except for emergency calls, until the device cools down.
•
If the second message appears due to a further increase of the device’s temperature, the
device will turn off. Do not use the device until the device’s temperature drops below the
specified level. If the second warning message appears during an emergency call, the call
will not be disconnected by a forced shut down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Do not use a cable whose covering is peeled off or damaged, and do not use any charger
or battery that is damaged or malfunctioning.
Basics
9
Device layout and functions
Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible with
other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make sure
they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer to
the Samsung website.
Basics
10
Device layout
Speaker
Side key (Fingerprint
recognition sensor)
Volume key
Touchscreen
Front camera
Earphone jack Multipurpose jack
(USB Type-C)
SIM card / Memory card
tray
Main antenna
NFC antenna
(NFC-enabled models)
Rear camera
Flash
Microphone
Main antenna
Speaker Microphone
GPS antenna
Basics
11
•
When using the speakers, such as when playing media files or using speakerphone,
do not place the device close to your ears.
•
Be careful not to expose the camera lens to a strong light source, such as direct
sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight,
the camera image sensor may be damaged. A damaged image sensor is irreparable
and will cause dots or spots in pictures.
•
If you use the device with its glass or acrylic body broken, there may be a risk of
injury. Use the device only after it has been repaired at a Samsung Service Centre.
•
If dust or foreign materials enter the microphone, speaker, or receiver, the device’s
sound may become quiet or certain features may not work. If you attempt to remove
the dust or foreign materials with a sharp object, the device may be damaged and its
appearance may be affected.
•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
–
If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not allow water to contact the touchscreen. The touchscreen may malfunction in
humid conditions or when exposed to water.
Basics
12
Hard keys
Key Function
Side key
•
Press and hold to turn the device on or off.
•
Press to turn on or lock the screen.
•
Press twice to launch the app or feature you set.
Side key +
Volume Down key
•
Press simultaneously to capture a screenshot.
•
Press and hold simultaneously to turn off the device.
Setting the Side key
Select an app or feature to launch by pressing the Side key twice.
Launch the
Settings
app, tap
Advanced features
→
Side key
, and then select an option you
want.
Soft buttons
Back button
Home button
Recents button
When you turn on the screen, the soft buttons will appear at the bottom of the screen. Refer
to Navigation bar (soft buttons) for more information.
Basics
13
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved battery, charger, and cable specifically designed for your
device. Incompatible battery, charger, and cable can cause serious injuries or damage to
your device.
•
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
•
Use only USB Type-C cable supplied with the device. The device may be damaged if
you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a power
switch, so you must unplug the charger from the electric socket when not in use to
avoid wasting power. The charger should remain close to the electric socket and easily
accessible while charging.
Wired charging
Connect the USB cable to the USB power adaptor and plug the cable into the device’s
multipurpose jack to charge the battery. After fully charging, disconnect the charger from the
device.
Basics
14
Quick charging
Launch the
Settings
app, tap
Device care
→
Battery
→
Charging
, and then activate the
feature you want.
•
Fast charging
: To use the fast charging feature, use a battery charger that supports
Adaptive fast charging.
•
While charging, you cannot activate or deactivate this feature.
•
You can charge the battery more quickly while the device or its screen is turned off.
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the device care feature.
•
When you are not using the device, turn off the screen by pressing the Side key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced.
•
Decrease the backlight time.
•
Decrease the screen brightness.
Battery charging tips and precautions
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
Basics
15
•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
SIM or USIM card (nano-SIM card)
Insert the SIM or USIM card provided by the mobile telephone service provider.
For dual SIM models, you can insert two SIM or USIM cards so you can have two phone
numbers or service providers for a single device. In some areas, data transfer speeds may be
slower if two SIM cards are inserted in the device than when one SIM card is inserted.
Some services that require a network connection may not be available depending on
the service provider.
Installing the SIM or USIM card
21 3 4
Single SIM card tray
Dual SIM card tray
Basics
16
1 Insert the ejection pin into the hole next to the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
3 Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards
and gently press the SIM or USIM card into the tray to secure it.
4 Insert the tray back into the tray slot.
•
Use only a nano-SIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
•
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
•
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the
tray.
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
SIM card manager (dual SIM models)
Launch the
Settings
app and tap
Connections
→
SIM card manager
.
•
SIM cards
: Activate the SIM card to use and customise the SIM card settings.
•
Preferred SIM card
: Select to use specific SIM cards for some features, such as voice calls,
when two cards are activated.
•
More SIM card settings
: Customise the call settings.
Basics
17
Memory card (microSD card)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
21 43
1 Insert the ejection pin into the hole next to the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
3 Place a memory card on the tray with the gold-coloured contacts facing downwards and
gently press the memory card into the tray to secure it.
4 Insert the tray back into the tray slot.
•
Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card right-side up.
•
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
•
When you remove the tray from the device, the mobile data connection will be
disabled.
•
If the card is not fixed firmly into the tray, the memory card may leave or fall out of
the tray.
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Basics
18
•
The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. To use the memory card, you must format it. If
your device cannot format or recognise the memory card, contact the memory card
manufacturer or a Samsung Service Centre.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, the memory card’s file directory
appears in the
My Files
→
SD card
folder.
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the
Settings
app and tap
Device care
→
Storage
→
Advanced
→
SD card
→
Unmount
.
Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
device. Samsung is not responsible for losses, including loss of data, resulting from the
misuse of external storage devices.
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
Launch the
Settings
app and tap
Device care
→
Storage
→
Advanced
→
SD card
→
Format
.
Before formatting the memory card, remember to make backup copies of all important
data stored in the memory card. The manufacturer’s warranty does not cover loss of
data resulting from user actions.
Basics
19
Turning the device on and off
Follow all posted warnings and directions from authorised personnel in areas where the
use of wireless devices is restricted, such as aeroplanes and hospitals.
Side key
Volume Down key
Turning the device on
Press and hold the Side key for a few seconds to turn on the device.
Turning the device off
1 To turn off the device, press and hold the Side key. Alternatively, open the notification
panel and tap .
2 Tap
Power off
.
To restart the device, tap
Restart
.
Forcing restart
If your device is frozen and unresponsive, press and hold the Side key and the Volume Down
key simultaneously for more than 7 seconds to restart it.
Basics
20
Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps
and functions will be restricted. In emergency mode, you can make an emergency call, send
your current location information to others, sound an emergency alarm, and more.
To activate emergency mode, press and hold the Side key, and then tap
Emergency mode
.
Alternatively, open the notification panel and tap
→
Emergency mode
.
To deactivate emergency mode, tap
→
Turn off Emergency mode
.
The usage time left shows the time remaining before the battery power runs out. Usage
time left may vary depending on your device settings and operating conditions.
Initial setup
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
If you do not connect to a Wi-Fi network, you may not be able to set up some device
features during the initial setup.
Samsung account
Your Samsung account is an integrated account service that allows you to use a variety of
Samsung services provided by mobile devices, TVs, and the Samsung website.
To check the list of services that can be used with your Samsung account, visit
account.samsung.com.
1 Launch the
Settings
app and tap
Accounts and backup
→
Accounts
→
Add account
→
Samsung account
.
Alternatively, launch the
Settings
app and tap .
2 If you already have a Samsung account, sign in to your Samsung account.
•
If you want to sign in using your Google account, tap
Continue with Google
.
•
If you do not have a Samsung account, tap
Create account
.
Basics
21
Finding your ID and resetting your password
If you forget your Samsung account ID or password, tap
Find ID
or
Reset password
on the
Samsung account sign-in screen. You can find your ID or reset your password after you enter
the required information.
Signing out of your Samsung account
When you sign out of your Samsung account, your data, such as contacts or events, will also
be removed from your device.
1 Launch the
Settings
app and tap
Accounts and backup
→
Accounts
.
2 Tap
Samsung account
→
Personal info
→
→
Sign out
.
3 Tap
Sign out
, enter your Samsung account password, and then tap
OK
.
Transferring data from your previous device
(Smart Switch)
You can use Smart Switch to transfer data from your previous device to your new device.
Launch the
Settings
app and tap
Accounts and backup
→
Smart Switch
.
•
This feature may not be supported on some devices or computers.
•
Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung takes
copyright seriously. Only transfer content that you own or have the right to transfer.
Transferring data wirelessly
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
1 On the previous device, launch
Smart Switch
.
If you do not have the app, download it from
Galaxy Store
or
Play Store
.
2 On your device, launch the
Settings
app and tap
Accounts and backup
→
Smart Switch
.
Basics
22
3 Place the devices near each other.
4 On the previous device, tap
Send data
→
Wireless
.
5 On the previous device, tap
Allow
.
6 On your device, select an item to bring and tap
Transfer
.
Backing up and restoring data using external storage
Transfer data using external storage, such as a microSD card.
1 Back up data from your previous device to external storage.
2 Insert or connect the external storage device to your device.
3 On your device, launch the
Settings
app and tap
Accounts and backup
→
Smart Switch
→
→
Restore
.
4 Follow the on-screen instructions to transfer data from external storage.
Transferring backup data from a computer
Transfer data between your device and a computer. You must download the Smart Switch
computer version app from www.samsung.com/smartswitch. Back up data from your
previous device to a computer and import the data to your device.
1 On the computer, visit www.samsung.com/smartswitch to download Smart Switch.
2 On the computer, launch Smart Switch.
If your previous device is not a Samsung device, back up data to a computer using a
program provided by the device’s manufacturer. Then, skip to the fifth step.
3 Connect your previous device to the computer using the device’s USB cable.
4 On the computer, follow the on-screen instructions to back up data from the device.
Then, disconnect your previous device from the computer.
5 Connect your device to the computer using the USB cable.
6 On the computer, follow the on-screen instructions to transfer data to your device.
Basics
23
Understanding the screen
Controlling the touchscreen
Tapping
Tap the screen.
Tapping and
holding
Tap and hold
the screen for
approximately
2 seconds.
Dragging
Tap and hold an
item and drag
it to the target
position.
Double-tapping
Double-tap the
screen.
Swiping
Swipe upwards,
downwards, to
the left, or to the
right.
Spreading and
pinching
Spread two
fingers apart
or pinch on the
screen.
•
Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
•
To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
•
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.
The device may not recognise touch inputs close to the edges of the screen, which are
outside of the touch input area.
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24
Navigation bar (soft buttons)
When you turn on the screen, the soft buttons will appear on the navigation bar at the
bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back
button by default. The functions of the buttons can change according to the app currently
being used or usage environment.
Button Function
Recents
•
Tap to open the list of recent apps.
Home
•
Tap to return to the Home screen.
•
Tap and hold to launch the
Google Assistant
app.
Back
•
Tap to return to the previous screen.
Hiding the navigation bar
View files or use apps on a wider screen by hiding the navigation bar.
Launch the
Settings
app, tap
Display
→
Navigation bar
, and then tap
Swipe gestures
under
Navigation type
. The navigation bar will be hidden and the gesture hints will appear. Tap
More options
and select an option you want.
Swipe from bottom Swipe from sides and bottom
If you want to hide the gesture hints at the bottom of the screen, tap the
Gesture hints
switch to deactivate it.
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25
Home screen and Apps screen
The Home screen is the starting point for accessing all of the device’s features. It displays
widgets, shortcuts to apps, and more.
The Apps screen displays icons for all apps, including newly installed apps.
Switching between Home and Apps screens
On the Home screen, swipe upwards or downwards to open the Apps screen.
To return to the Home screen, swipe upwards or downwards on the Apps screen.
Alternatively, tap the Home button or the Back button.
Home screen Apps screen
Finder
Favourite apps
If you add the Apps button on the Home screen, you can open the Apps screen by tapping
the button. On the Home screen, tap and hold an empty area, tap
Home screen settings
, and
then tap the
Apps button
switch to activate it. The Apps button will be added at the bottom
of the Home screen.
Apps button
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26
Editing the Home screen
On the Home screen, tap and hold an empty area, or pinch your fingers together to access
the editing options. You can set the wallpaper, add widgets, and more. You can also add,
delete, or rearrange Home screen panels.
•
Adding panels: Swipe to the left, and then tap .
•
Moving panels: Tap and hold a panel preview, and then drag it to a new location.
•
Deleting panels: Tap on the panel.
•
Wallpapers
: Change the wallpaper settings for the Home screen and the locked screen.
•
Themes
: Change the device’s theme. Visual elements of interface, such as colours, icons,
and wallpapers, will change depending on the selected theme.
•
Widgets
: Widgets are small apps that launch specific app functions to provide
information and convenient access on your Home screen. Tap and hold a widget, and
then drag it to the Home screen. The widget will be added on the Home screen.
•
Home screen settings
: Configure settings for the Home screen, such as the screen layout.
Displaying all apps on the Home screen
Without using a separate Apps screen, you can set the device to display all apps on the
Home screen. On the Home screen, tap and hold an empty area, and then tap
Home screen
settings
→
Home screen layout
→
Home screen only
→
Apply
.
You can now access all your apps by swiping to the left on the Home screen.
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27
Launching Finder
Search for content on the device quickly.
1 On the Apps screen, tap
Search
. Alternatively, open the notification panel, swipe
downwards, and then tap .
2 Enter a keyword.
Apps and content on your device will be searched.
If you tap on the keyboard, you can search for more content.
Moving items
Tap and hold an item, and then drag it to a new location. To move the item to another panel,
drag it to the side of the screen.
To add a shortcut to an app on the Home screen, tap and hold an item on the Apps screen,
and then tap
Add to Home
. A shortcut to the app will be added on the Home screen.
You can also move frequently used apps to the shortcuts area at the bottom of the Home
screen.
Creating folders
Create folders and gather similar apps to quickly access and launch apps.
On the Home screen or the Apps screen, tap and hold an app, and then drag it over another
app.
A new folder containing the selected apps will be created. Tap
Folder name
and enter a
folder name.
•
Adding more apps
Tap on the folder. Tick the apps to add and tap
Done
. You can also add an app by
dragging it to the folder.
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28
•
Moving apps from a folder
Tap and hold an app to drag it to a new location.
•
Deleting a folder
Tap and hold a folder, and then tap
Delete folder
. Only the folder will be deleted. The
folder’s apps will be relocated to the Apps screen.
Lock screen
Pressing the Side key turns off the screen and locks it. Also, the screen turns off and
automatically locks if the device is not used for a specified period.
To unlock the screen, swipe in any direction when the screen turns on.
If the screen is off, press the Side key to turn on the screen. Alternatively, double-tap the
screen.
Changing the screen lock method
To change the screen lock method, launch the
Settings
app, tap
Lock screen
→
Screen lock
type
, and then select a method.
When you set a pattern, PIN, password, or your biometric data for the screen lock method,
you can protect your personal information by preventing others from accessing your device.
After setting the screen lock method, the device will require an unlock code whenever
unlocking it.
You can set your device to perform a factory data reset if you enter the unlock code
incorrectly several times in a row and reach the attempt limit. Launch the
Settings
app,
tap
Lock screen
→
Secure lock settings
, unlock the screen using the preset screen lock
method, and then tap the
Auto factory reset
switch to activate it.
Indicator icons
Indicator icons appear on the status bar at the top of the screen. The icons listed in the table
below are most common.
Icon Meaning
No signal
Signal strength
Roaming (outside of normal service area)
GPRS network connected
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29
Icon Meaning
EDGE network connected
UMTS network connected
HSDPA network connected
HSPA+ network connected
/ LTE network connected
Wi-Fi connected
Bluetooth feature activated
Location services being used
Call in progress
Missed call
New text or multimedia message
Alarm activated
/ Mute mode / Vibration mode
Flight mode activated
Error occurred or caution required
/ Battery charging / Battery power level
•
The status bar may not appear at the top of the screen in some apps. To display the
status bar, drag down from the top of the screen.
•
Some indicator icons appear only when you open the notification panel.
•
The indicator icons may appear differently depending on the service provider or
model.
Basics
30
Screen capture
Capture a screenshot while using the device. Press the Side key and the Volume Down key
simultaneously. You can view the captured screenshots in
Gallery
.
It is not possible to capture a screenshot while using some apps and features.
Notification panel
When you receive new notifications, indicator icons appear on the status bar. To see more
information about the icons, open the notification panel and view the details.
To open the notification panel, drag the status bar downwards. To close the notification panel,
swipe upwards on the screen.
You can use the following functions on the notification panel.
View the notification details and
perform various actions.
Clear all notifications.
Launch Settings.
Power options
Access the notification settings.
Quick setting buttons
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31
Using quick setting buttons
Tap quick setting buttons to activate certain features. Swipe downwards on the notification
panel to view more buttons.
Adjust the brightness of the
display.
Quick setting buttons
To change feature settings, tap the text under each button. To view more detailed settings,
tap and hold a button.
To rearrange buttons, tap
→
Button order
, tap and hold a button, and then drag it to
another location.
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32
Entering text
Keyboard layout
A keyboard appears automatically when you enter text.
Break to the next line.
Delete a preceding character.
Enter symbols.
Enter uppercase. For all caps, tap it
twice.
Additional keyboard functions
Enter a space.
View more keyboard functions.
Text entry is not supported in some languages. To enter text, you must change the
input language to one of the supported languages.
Changing the input language
Tap
→
Languages and types
→
Manage input languages
and select the languages to
use. When you select two or more languages, you can switch between the input languages
by swiping to the left or right on the space key.
Changing the keyboard
On the navigation bar, tap to change the keyboard.
To change the keyboard type, tap
→
Languages and types
, select a language, and then
select the keyboard type you want.
•
If the keyboard button ( ) does not appear on the navigation bar, launch the
Settings
app, tap
General management
→
Language and input
→
On-screen
keyboard
, and then tap the
Show Keyboard button
switch to activate it.
•
On a
3 x 4 keyboard
, a key has three or four characters. To enter a character, tap the
corresponding key repeatedly until the desired character appears.
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33
Additional keyboard functions
•
: Enter emoticons.
•
: Enter stickers.
•
: Attach animated GIFs.
•
: Enter text by voice.
•
: Change the keyboard settings.
Tap to use more keyboard functions.
•
: Search for content and enter it.
•
: Translate text and enter it.
•
: Open the text editing panel.
•
: Change the keyboard mode.
•
: Change the keyboard size.
Some features may not be available depending on the service provider or model.
Copying and pasting
1 Tap and hold over text.
2 Drag or to select the desired text, or tap
Select all
to select all text.
3 Tap
Copy
or
Cut
.
4 Tap and hold where the text is to be inserted and tap
Paste
.
34
Apps and features
Installing or uninstalling apps
Galaxy Store
Purchase and download apps. You can download apps that are specialised for Samsung
Galaxy devices.
Launch the
Galaxy Store
app. Browse apps by category or tap to search for a keyword.
•
This app may not be available depending on the service provider or model.
•
To change the auto update settings, tap
→
→
Auto update apps
, and then
select an option.
Play Store
Purchase and download apps.
Launch the
Play Store
app. Browse apps by category or search for apps by keyword.
To change the auto update settings, tap
→
Settings
→
Auto-update apps
, and
then select an option.
Managing apps
Uninstalling or disabling apps
Tap and hold an app and select an option.
•
Uninstall
: Uninstall downloaded apps.
•
Disable
: Disable selected default apps that cannot be uninstalled from the device.
Some apps may not support this feature.
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35
Enabling apps
Launch the
Settings
app, tap
Apps
→
→
Disabled
, select an app, and then tap
Enable
.
Setting app permissions
For some apps to operate properly, they may need permission to access or use information
on your device.
To view your app permission settings, launch the
Settings
app and tap
Apps
. Select an app
and tap
Permissions
. You can view the app’s permissions list and change its permissions.
To view or change app permission settings by permission category, launch the
Settings
app
and tap
Apps
→
→
Permission manager
. Select an item and select an app.
If you do not grant permissions to apps, the basic features of the apps may not function
properly.
Phone
Introduction
Make or answer voice and video calls.
Making calls
1 Launch the
Phone
app and tap
Keypad
.
2 Enter a phone number.
3 Tap to make a voice call, or tap or to make a video call.
Preview the phone number.
More options
Search for a contact.
Add the number to the contacts
list.
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36
Making calls from call logs or contacts list
Launch the
Phone
app, tap
Recents
or
Contacts
, and then swipe to the right on a contact or
a phone number to make a call.
If this feature is deactivated, launch the
Settings
app, tap
Advanced features
→
Motions
and gestures
, and then tap the
Swipe to call or send messages
switch to activate it.
Using speed dial
To set a number to speed dial, launch the
Phone
app, tap
Keypad
or
Contacts
→
→
Speed
dial numbers
, select a speed dial number, and then add a phone number.
To make a call, tap and hold a speed dial number on the keypad. For speed dial numbers 10
and up, tap the first digit(s) of the number, and then tap and hold the last digit.
For example, if you set the number 123 as a speed dial number, tap 1, tap 2, and then tap and
hold 3.
Making an international call
1 Launch the
Phone
app and tap
Keypad
.
2 Tap and hold 0 until the + sign appears.
3 Enter the country code, area code, and phone number, and then tap .
Receiving calls
Answering a call
When a call comes in, drag outside the large circle.
Rejecting a call
When a call comes in, drag outside the large circle.
To send a message when rejecting an incoming call, drag the
Send message
bar upwards
and select a message to send.
To create various rejection messages, launch the
Phone
app, tap
→
Settings
→
Quick
decline messages
, enter a message, and then tap .
Apps and features
37
Blocking phone numbers
Block calls from specific numbers added to your block list.
1 Launch the
Phone
app and tap
→
Settings
→
Block numbers
.
2 Tap
Recents
or
Contacts
, select contacts or phone numbers, and then tap
Done
.
To manually enter a number, tap
Add phone number
, enter a phone number, and then
tap .
When blocked numbers try to contact you, you will not receive notifications. The calls will be
logged in the call log.
You can also block incoming calls from people that do not show their caller ID. Tap the
Block unknown/hidden numbers
switch to activate the feature.
Options during calls
•
Add call
: Dial a second call. The first call will be put on hold. When you end the second
call, the first call will be resumed.
•
Hold call
: Hold a call.
•
Bluetooth
: Switch to a Bluetooth headset if it is connected to the device.
•
Speaker
: Activate or deactivate the speakerphone. When using the speakerphone, keep
the device away from your ears.
•
Mute
: Turn off the microphone so that the other party cannot hear you.
•
Keypad
/
Hide
: Open or close the keypad.
•
: End the current call.
•
Camera
: During a video call, turn off the camera so that the other party cannot see you.
•
Switch
: During a video call, switch between the front and rear cameras.
Some features may not be available depending on the service provider or model.
Apps and features
38
Contacts
Introduction
Create new contacts or manage contacts on the device.
Adding contacts
Creating a new contact
1 Launch the
Contacts
app and tap .
2 Select a storage location.
3 Enter contact information and tap
Save
.
Importing contacts
Add contacts by importing them from other storages to your device.
1 Launch the
Contacts
app and tap
→
Manage contacts
→
Import or export contacts
→
Import
.
2 Follow the on-screen instructions to import contacts.
Syncing contacts with your web accounts
Sync your device contacts with online contacts saved in your web accounts, such as your
Samsung account.
1 Launch the
Settings
app, tap
Accounts and backup
→
Accounts
and select the account
to sync with.
2 Tap
Sync account
and tap the
Contacts
switch to activate it.
For the Samsung account, tap
→
Sync settings
and tap the
Contacts
switch to activate
it.
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39
Searching for contacts
Launch the
Contacts
app. Tap at the top of the contacts list and enter search criteria.
Tap the contact. Then take one of the following actions:
•
: Add to favourite contacts.
•
: Make a voice call.
•
/ : Make a video call.
•
: Compose a message.
•
: Compose an email.
Deleting contacts
1 Launch the
Contacts
app and tap
→
Delete
.
2 Select contacts and tap
Delete
.
To delete contacts one by one, tap a contact from the contacts list and tap
→
Delete
.
Sharing contacts
You can share contacts with others by using various sharing options.
1 Launch the
Contacts
app and tap
→
Share
.
2 Select contacts and tap
Share
.
3 Select a sharing method.
Creating groups
You can add groups, such as family or friends, and manage contacts by group.
1 Launch the
Contacts
app and tap
→
Groups
→
Create group
.
2 Follow the on-screen instructions to create a group.
Merging duplicate contacts
If your contacts list includes duplicate contacts, merge them into one to streamline your
contacts list.
1 Launch the
Contacts
app and tap
→
Manage contacts
→
Merge contacts
.
2 Tick contacts and tap
Merge
.
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40
Messages
Introduction
Send and view messages by conversation.
You may incur additional charges for sending or receiving messages when you are roaming.
Sending messages
1 Launch the
Messages
app and tap .
2 Add recipients and enter a message.
To record and send a voice message, tap and hold , say your message, and then release
your finger. The recording icon appears only while the message input field is empty.
3 Tap to send the message.
Enter recipients.
Enter a message. Enter stickers.
Attach files.
Recipient
Send the message.
Viewing messages
1 Launch the
Messages
app and tap
Conversations
.
2 On the messages list, select a contact or a phone number.
•
To reply to the message, tap the message input field, enter a message, and then tap .
•
To adjust the font size, spread two fingers apart or pinch on the screen.
Sorting messages
You can sort messages by category and manage them easily.
Launch the
Messages
app and tap
Conversations
→
New category
→
Add category
.
If the category option does not appear, tap
→
Settings
and tap the
Conversations
categories
switch to activate it.
Apps and features
41
Deleting messages
Tap and hold a message to delete, then tap
Delete
.
Changing message settings
Launch the
Messages
app, tap
→
Settings
. You can block unwanted messages, change
notification settings, and more.
Internet
Browse the Internet to search for information and bookmark your favourite webpages to
access them conveniently.
1 Launch the
Internet
app.
2 Enter the web address or a keyword, and then tap
Go
.
To view the toolbars, drag your finger downwards slightly on the screen.
To switch between tabs quickly, swipe to the left or right on the address field.
Bookmark the current webpage.
Open the homepage.
Move between pages. More options
Refresh the current webpage.
Manage tabs. / Use secret mode.
View your bookmarks.
Apps and features
42
Using secret mode
If you set a password for secret mode, you can prevent others from viewing your search
history, browsing history, bookmarks, and saved pages.
1 Tap
→
Turn on Secret mode
.
2 Tap the
Lock Secret mode
switch to activate it, tap
Start
, and then set a password for
secret mode.
In secret mode, the device will change the colour of the toolbars. To deactivate secret
mode, tap
→
Turn off Secret mode
.
In secret mode, you cannot use some features, such as screen capture.
Camera
Introduction
Take photos and record videos using various modes and settings.
Camera etiquette
•
Do not take photos or record videos of other people without their permission.
•
Do not take photos or record videos where legally prohibited.
•
Do not take photos or record videos in places where you may violate other people’s
privacy.
Taking photos
1 Launch the
Camera
app.
You can also launch the app by pressing the Side key twice quickly or dragging outside
the circle on the locked screen.
•
Some camera features are not available when you launch the
Camera
app from the
locked screen or when the screen is turned off while the screen lock method is set.
•
The camera automatically shuts off when unused.
•
Some methods may not be available depending on the service provider or model.
2 Tap the image on the preview screen where the camera should focus.
To adjust the brightness of photos, tap the screen. When the adjustment bar appears, drag
the adjustment bar towards or .
Apps and features
43
3 Tap to take a photo.
To change the shooting mode, drag the shooting modes list to the left or right, or swipe to
the left or right on the preview screen.
Camera settings
Take a photo.
Preview thumbnail
Shooting modes list
Zoom
Switch between the front and rear
cameras.
Options for current shooting mode
•
The preview screen may vary depending on the shooting mode and which camera is
being used.
•
When you take photos or videos with a high resolution or a high zoom ratio, the
focus may not be clear if the subject is close. Take photos or videos from a good
distance.
•
If photos you take appear blurry, clean the camera lens and try again.
•
Make sure that the lens is not damaged or contaminated. Otherwise, the device may
not work properly in some modes that require high resolutions.
•
Your device’s camera features a wide-angle lens. Minor distortion may occur in wide-
angle photos or videos and does not indicate device performance problems.
•
The maximum capacity for recording a video may vary depending on the resolution.
•
The camera may fog up or form condensation if the device is exposed to sudden
changes in air temperature, due to the difference in temperature outside and inside
the camera cover. Try to avoid such conditions when planning to use the camera. If
fogging does occur, allow the camera to dry naturally at room temperature before
taking photos or recording videos, otherwise results may look blurry.
Apps and features
44
Using zoom features
Select / or drag it to the left or right to zoom in or out. Alternatively, spread two fingers
apart on the screen to zoom in, and pinch to zoom out.
•
: The Ultra wide camera lets you take wide-angle photos or record wide-angle videos
of things like landscapes.
•
: The wide-angle camera lets you take basic photos or record normal videos.
Zoom features are available only when using the rear camera.
Using the camera button
•
Tap and hold the camera button to record a video.
•
To take burst shots, swipe the camera button to the edge of the screen and hold it.
•
If you add another camera button, you can move it anywhere on the screen and take
photos more conveniently. On the preview screen, tap
→
Shooting methods
and tap
the
Floating Shutter button
switch to activate it.
Options for current shooting mode
On the preview screen, use the following options.
•
: Activate or deactivate the flash.
•
: Select the length of the delay before the camera automatically takes a photo.
•
: Select an aspect ratio and resolution for photos.
•
: Select an aspect ratio for videos.
•
: Apply a filter effect or beauty effects.
•
: Select a metering method. This determines how light values are calculated.
Centre-weighted
uses the light in the centre portion of the shot to calculate the
exposure of the shot.
Spot
uses the light in a concentrated centre area of the shot to
calculate the exposure of the shot.
Matrix
averages the entire scene.
•
: In
FOOD
mode, focus on a subject inside the circular frame and blur the image
outside the frame.
•
: In
FOOD
mode, adjust the colour tone.
The available options may vary depending on the model or shooting mode.
Apps and features
45
Photo mode
The camera adjusts the shooting options automatically depending on the surroundings to
capture photos easily.
On the shooting modes list, tap
PHOTO
and tap to take a photo.
Taking high-resolution photos
Take high-resolution photos. You can crop the high-resolution photos by enlarging the area
you want and saving it as a high-resolution file.
In the shooting options, tap
→
and take a photo.
The resolution may vary depending on the model.
Taking selfies
You can take self-portraits with the front camera.
1 On the preview screen, swipe upwards or downwards, or tap to switch to the front
camera for self-portraits.
2 Face the front camera lens.
To take self-portraits with a wide-angle shot of the landscape or people, tap .
3 Tap to take a photo.
Applying filter and beauty effects
You can select a filter effect and modify facial features, such as your skin tone or face shape,
before taking a photo.
1 On the preview screen, tap .
2 Select effects and take a photo.
Locking the focus (AF) and exposure (AE)
You can lock the focus or exposure on a selected area to prevent the camera from
automatically adjusting based on changes to the subjects or light sources.
Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and
exposure setting will be locked. The setting remains locked even after you take a photo.
Apps and features
46
Video mode
The camera adjusts the shooting options automatically depending on the surroundings to
record videos easily.
1 On the shooting modes list, tap
VIDEO
and tap to record a video.
•
To capture an image from the video while recording, tap .
•
To change the focus while recording a video, tap where you want to focus. To use auto
focus mode, tap
AF
to cancel the manually set focus.
2 Tap to stop recording the video.
Live focus mode
The camera allows you to take photos where the background is blurred and the subject
stands out clearly.
1 On the shooting modes list, tap
LIVE FOCUS
.
2 Drag the background blur adjustment bar to adjust the blur level.
3 When
Ready
appears on the preview screen, tap to take a photo.
Background blur adjustment bar
•
Use this feature in a place that has sufficient light.
•
The background blur may not be applied properly in the following conditions:
–
The device or the subject is moving.
–
The subject is thin or transparent.
–
The subject has a similar colour to the background.
–
The subject or background is plain.
Apps and features
47
Pro mode
Capture photos while manually adjusting various shooting options, such as exposure value
and ISO value.
On the shooting modes list, tap
MORE
→
PRO
. Select options and customise the settings,
and then tap to take a photo.
Available options
•
: Select an ISO value. This controls camera light sensitivity. Low values are for
stationary or brightly lit objects. Higher values are for fast-moving or poorly lit objects.
However, higher ISO settings can result in noise in photos.
•
: Select an appropriate white balance, so images have a true-to-life colour range. You
can set the colour temperature.
•
: Change the exposure value. This determines how much light the camera’s sensor
receives. For low-light situations, use a higher exposure.
Separating the focus area and the exposure area
You can separate the focus area and the exposure area.
Tap and hold the preview screen. The AF/AE frame will appear on the screen. Drag the frame
to the area where you want to separate the focus area and the exposure area.
Apps and features
48
Panorama mode
Using panorama mode, take a series of photos and then stitch them together to create a wide
scene.
1 On the shooting modes list, tap
MORE
→
PANORAMA
.
2 Tap and move the device slowly in one direction.
Keep the image within the frame on the camera’s viewfinder. If the preview image is out of
the guide frame or you do not move the device, the device will automatically stop taking
photos.
3 Tap to stop taking photos.
Avoid taking photos of indistinct backgrounds, such as an empty sky or a plain wall.
Food mode
Take photos of food with more vibrant colours.
1 On the shooting modes list, tap
MORE
→
FOOD
.
2 Tap the screen and drag the circular frame over the area to highlight.
The area outside the circular frame will be blurred.
To resize the circular frame, drag a corner of the frame.
3 Tap and drag the adjustment bar to adjust the colour tone.
4 Tap to take a photo.
Macro mode
Take photos of subjects at close range.
On the shooting modes list, tap
MORE
→
MACRO
.
Deco Pic mode
Capture photos or videos with various stickers.
On the shooting modes list, tap
MORE
→
DECO PIC
.
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49
Customising camera settings
On the preview screen, tap . Some options may not be available depending on the
shooting mode.
Pictures
•
Swipe Shutter button to edge to
: Select an action to perform when you swipe the
camera button to the edge of the screen and hold it.
Videos
•
Rear video size
: Select an aspect ratio and resolution for videos you want to take with
the rear camera. Using a higher resolution will result in higher quality videos, but they will
take up more memory.
•
Front video size
: Select an aspect ratio and resolution for videos you want to take with
the front camera. Using a higher resolution will result in higher quality videos, but they
will take up more memory.
Useful features
•
Auto HDR
: Take photos with rich colours and reproduce details even in bright and dark
areas.
•
Pictures as previewed
: Set the device to save photos as they appear on the preview
screen when taken with the front camera without flipping them.
•
Grid lines
: Display viewfinder guides to help composition when selecting subjects.
•
Location tags
: Attach a GPS location tag to the photo.
•
GPS signal strength may decrease in locations where the signal is obstructed,
such as between buildings or in low-lying areas, or in poor weather conditions.
•
Your location may appear on your photos when you upload them to the Internet.
To avoid this, deactivate the location tag setting.
•
Shooting methods
: Select additional shooting methods for taking a photo or recording
a video.
•
Settings to keep
: Keep the last settings you used, such as the shooting mode, when you
launch the camera.
•
Storage location
: Select the memory location for storage. This feature will appear when
you insert a memory card.
Apps and features
50
•
Watermark
: Add a watermark in the bottom left corner when taking pictures.
•
Reset settings
: Reset the camera settings.
•
Contact us
: Ask questions or view frequently asked questions.
•
About Camera
: View the Camera app version and legal information.
Some features may not be available depending on the model.
Gallery
Introduction
View images and videos stored in your device. You can also manage images and videos by
album or create stories.
Using Gallery
Launch the
Gallery
app.
Search for images.
Group similar images.
More options
Grouping similar images
Launch the
Gallery
app and tap to group similar images and display only the best shots as
a preview of the images. When you tap the image preview, you can view all the images in the
group.
Apps and features
51
Viewing images
Launch the
Gallery
app and select an image. To view other files, swipe to the left or right on
the screen.
More options
Delete the image.
Share the image with others.
Modify the image.
Add the image to favourites.
Cropping enlarged images
1 Launch the
Gallery
app and select an image.
2 Spread two fingers apart on the area you want to save and tap .
The cropped area will be saved as a file.
Saved
image
thumbnail
Apps and features
52
Viewing videos
Launch the
Gallery
app and select a video to play. To view other files, swipe to the left or right
on the screen.
Lock the playback
screen.
Skip to the previous
video. Tap and hold to
rewind.
Switch to the pop-up
video player.
Capture the current
screen.
Rewind or fast-forward
by dragging the bar.
Create an animated GIF.
More options
Rotate the screen.
Skip to the next video.
Tap and hold to
fast-forward.
Pause and resume
playback.
Change the screen ratio.
Drag your finger up or down on the left side of the playback screen to adjust the brightness,
or drag your finger up or down on the right side of the playback screen to adjust the volume.
To rewind or fast-forward, swipe to the left or right on the playback screen.
Albums
Create albums and sort your images and videos.
1 Launch the
Gallery
app and tap
Albums
→
→
Create album
to create an album.
2 Select the album, tap
Add items
, and then copy or move the images or videos you want.
Apps and features
53
Stories
When you capture or save images and videos, the device will read their date and location
tags, sort the images and videos, and then create stories.
Launch the
Gallery
app, tap
Stories
, and then select a story.
To add or delete images or videos, select a story and tap
Story album
→
→
Add
or
Edit
.
Deleting images or videos
Launch the
Gallery
app, tap and hold an image, a video, or a story to delete, and then tap
Delete
.
Using the recycle bin feature
You can keep the deleted images and videos in the recycle bin. The files will be deleted after a
certain period.
Launch the
Gallery
app, tap
→
Settings
, and then tap the
Recycle bin
switch to activate it.
To view files in the recycle bin, launch the
Gallery
app and tap
→
Recycle bin
.
Apps and features
54
Multi window
Introduction
Multi window lets you run two apps at the same time in the split screen view. You can also run
multiple apps at the same time in the pop-up view.
Split screen view Pop-up view
Some apps may not support this feature.
Split screen view
1 Tap the Recents button to open the list of recently used apps.
2 Swipe to the left or right, tap an app’s icon, and then tap
Open in split screen view
.
The selected app will launch in the split screen view.
3 On the other window, swipe left or right to select another app to launch.
To launch apps not on the list of recently used apps, tap the Home button or Back button
and select an app.
Apps and features
55
Adjusting the window size
Drag the bar between the app windows up or down to adjust the size of the windows.
When you drag the bar between the app windows to the top or bottom edge of the screen,
the window will be maximised.
Pop-up view
1 Tap the Recents button to open the list of recently used apps.
2 Swipe to the left or right, tap an app’s icon, and then tap
Open in pop-up view
.
The app screen will appear in the pop-up view.
If you tap the Home button while using a pop-up window, the window will be minimised
and displayed as an app icon. To use the pop-up window again, tap the app icon.
Moving pop-up windows
To move a pop-up window, tap the window’s toolbar and drag it to a new location.
Samsung Notes
Create notes by entering text from the keyboard or by handwriting or drawing on the screen.
You can also insert images or voice recordings into your notes.
Creating notes
1 Launch the
Samsung Notes
app, tap , and then create a note.
You can change the input method by tapping or .
Write or draw with pens. Insert files.
Paint with brushes.
Enter text using the keyboard.
2 When you are finished composing the note, tap
Save
.
Deleting notes
Tap and hold a note to delete and tap
Delete
.
Apps and features
56
Samsung Members
Samsung Members
offers support services to customers, such as device problem diagnosis,
and lets users submit questions and error reports. You can also share information with others
in the Galaxy users’ community or view the latest news and tips.
Samsung Members
can help
you solve any problems you might encounter while using your device.
Calendar
Manage your schedule by entering upcoming events in your planner.
Creating events
1 Launch the
Calendar
app and tap or double-tap a date.
If the date already has saved events or tasks in it, tap the date and tap .
2 Enter event details and tap
Save
.
Syncing events with your accounts
1 Launch the
Settings
app, tap
Accounts and backup
→
Accounts
, and then select the
account to sync with.
2 Tap
Sync account
and tap the
Calendar
switch to activate it.
For the Samsung account, tap
→
Sync settings
and tap the
Calendar
switch to activate
it.
To add accounts to sync with, launch the
Calendar
app and tap
→
→
Add new
account
. Then, select an account to sync with and sign in. When an account is added, a blue
circle is displayed next to the account name.
Apps and features
57
Reminder
Register to-do items as reminders and receive notifications according to the condition you
set.
•
To receive more accurate notifications, connect to a Wi-Fi or mobile network.
•
To use location reminders, the GPS feature must be activated. Location reminders
may not be available depending on the model.
Starting Reminder
Launch the
Calendar
app and tap
→
Reminder
. The Reminder screen will appear and the
Reminder app icon ( ) will be added to the Apps screen.
Creating reminders
1 Launch the
Reminder
app.
2 Tap
Write a reminder
or , enter the details, and then tap
Save
.
Completing reminders
On the reminders list, select a reminder and tap
Complete
.
Restoring reminders
Restore reminders that have been completed.
1 On the reminders list, tap
→
Completed
→
Edit
.
2 Tick items to restore and tap
Restore
.
Reminders will be added to the reminders list and you will be reminded again.
Deleting reminders
To delete a reminder, select a reminder and tap
Delete
. To delete multiple reminders, tap and
hold a reminder, tick reminders to delete, and then tap
Delete
.
Apps and features
58
Radio
Launch the
Radio
app.
Before you use this app, you must connect an earphone, which serves as the radio antenna.
The FM radio scans and saves available stations automatically when running for the first time.
Scan and save stations.
Record audio from the FM radio.
Turn the FM radio on or off.
Add the current station to the
favourites list.
Search for stations.
Fine-tune the frequency.
View the list of favourite stations.
Enter radio frequency manually.
More options
View the list of saved stations.
This app may not be available depending on the service provider or model.
Playing through the speaker
You can listen to the radio through the speaker instead of the connected earphone.
Tap
→
Play through speaker
.
Apps and features
59
Voice Recorder
Record or play voice recordings.
1 Launch the
Voice Recorder
app.
2 Tap to start recording. Speak into the microphone.
•
Tap to pause recording.
•
While making a voice recording, tap
BOOKMARK
to insert a bookmark.
3 Tap to finish recording.
4 Enter a file name and tap
Save
.
My Files
Access and manage various files stored in the device.
Launch the
My Files
app.
To check for unnecessary data and free up the device’s storage, tap
Analyse storage
.
To search for files or folders, tap .
Clock
Set alarms, check the current time in many cities around the world, time an event, or set a
specific duration.
Launch the
Clock
app.
Calculator
Perform simple or complex calculations.
Launch the
Calculator
app.
•
: View the calculation history. To clear the history, tap
Clear history
. To close the
calculation history panel, tap .
•
: Use the unit conversion tool. You can convert various values, such as area, length, or
temperature, into other units.
•
: Display the scientific calculator.
Apps and features
60
Game Launcher
Game Launcher gathers your games downloaded from
Play Store
and
Galaxy Store
into one
place for easy access. You can set the device to game mode to play games more easily.
Launch the
Game Launcher
app and select the game you want.
•
If
Game Launcher
does not appear, launch the
Settings
app, tap
Advanced
features
, and then tap the
Game Launcher
switch to activate it.
•
Games downloaded from
Play Store
and
Galaxy Store
will be automatically shown
on the Game Launcher screen. If you cannot see your games, drag the Library panel
upwards and tap
→
Add apps
.
Removing a game from Game Launcher
Drag the Library panel upwards, tap and hold a game, and then tap
Remove from Game
Launcher
.
Changing the performance mode
You can change the game performance mode.
Launch the
Game Launcher
app, tap
→
Game performance
→
Game performance
, and
then select the mode you want.
•
Focus on performance
: This focuses on giving you the best possible performance while
playing games.
•
Balanced
: This balances the performance and the battery usage time.
•
Focus on power saving
: This saves battery power while playing games.
Battery power efficiency may vary by game.
Apps and features
61
Game Booster
Game Booster lets you play games in a better environment. You can use Game Booster while
playing games.
To open the Game Booster panel while playing games, tap on the navigation bar. If the
navigation bar is hidden, drag upwards from the bottom of the screen to show it. If you have
set the navigation bar to use
Swipe gestures
, open the notification panel and tap
Tap to
open Game Booster.
•
: Configure settings for Game Booster.
•
Monitoring temperature
/
Monitoring memory
: Set the device to automatically adjust
settings to prevent device overheating and to stop apps running in the background to
better manage memory.
•
Block during game
: Lock some features during games.
•
Navigation button lock
: Hide the buttons on the navigation bar. To display the buttons,
tap on the navigation bar.
•
Screen touch lock
: Lock the touchscreen while the game is being played. To unlock the
touchscreen, drag the lock icon in any direction.
•
Screenshot
: Capture screenshots.
•
Record
: Record your game sessions. To stop recording, tap on the navigation bar.
•
You can set to open the Game Booster panel from the navigation bar while the
navigation bar is set to
Swipe gestures
. On the Game Booster panel, tap
Block
during game
and tap the
Navigation gestures
switch to activate it.
•
Available options may vary depending on the game.
Launching apps in pop-up windows while playing games
You can launch apps in pop-up windows while playing a game.
Tap and select an app from the apps list.
Apps and features
62
Sharing content
Share content by using various sharing options. The following actions are an example of
sharing images.
1 Launch the
Gallery
app and select an image.
2 Tap and select a sharing method you want.
You may incur additional charges when sharing files via the mobile network.
Quick Share
Sharing content with nearby devices
Share content with nearby devices via Wi-Fi Direct or Bluetooth.
1 Launch the
Gallery
app and select an image.
2 On the other device, open the notification panel, swipe downwards, and then tap
(
Quick Share
) to activate it.
3 Tap
→
Quick Share
and select a device to transfer the image to.
4 Accept the file transfer request on the other device.
Setting who can find your device
Set who is allowed to find and send content to your device.
1 Open the notification panel, swipe downwards, and then tap (
Quick Share
) to activate
it.
2 Tap and hold (
Quick Share
).
The Quick Share settings screen will appear.
3 Select an option.
•
Contacts only
: Allow only your contacts to share with your device.
•
Everyone
: Allow any nearby devices to share with your device.
Apps and features
63
Shared album
Create a shared album to share photos or videos with others, and download your files
whenever you want.
1 Launch the
Gallery
app and select an image.
2 Tap
→
Shared album
.
3 Select an album to share.
If there is no album to share, tap
Create shared album
and follow the on-screen
instructions to create an album.
•
When you play a high-resolution video from a shared album, the video connection
may drop depending on the network speed.
•
Content that is larger than 1 GB cannot be shared to a shared album.
Samsung Global Goals
The Global Goals, which were established by the United Nations General Assembly in 2015,
consist of goals that aim to create a sustainable society. These goals have the power to end
poverty, fight inequality, and stop climate change.
With Samsung Global Goals, learn more about the global goals and join the movement for a
better future.
Apps and features
64
Google apps
Google provides entertainment, social network, and business apps. You may require a Google
account to access some apps.
To view more app information, access each app’s help menu.
•
Chrome
: Search for information and browse webpages.
•
Gmail
: Send or receive emails via the Google Mail service.
•
Maps
: Find your location on the map, search the world map, and view location
information for various places around you.
•
YT Music
: Enjoy various music and videos provided by YouTube Music. You can also view
the music collections stored on your device and play them.
•
Play Movies & TV
: Purchase or rent videos, such as movies and TV programmes, from
Play Store
.
•
Drive
: Store your content on the cloud, access it from anywhere, and share it with others.
•
YouTube
: Watch or create videos and share them with others.
•
Photos
: Search for, manage, and edit all your photos and videos from various sources in
one place.
•
Google
: Search quickly for items on the Internet or your device.
•
Duo
: Make a simple video call.
Some apps may not be available depending on the service provider or model.
65
Settings
Introduction
Customise device settings.
Launch the
Settings
app.
To search for settings by entering keywords, tap .
Connections
Options
Change settings for various connections, such as the Wi-Fi feature and Bluetooth.
On the Settings screen, tap
Connections
.
•
Wi-Fi
: Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or
other network devices. Refer to Wi-Fi for more information.
•
Bluetooth
: Use Bluetooth to exchange data or media files with other Bluetooth-enabled
devices. Refer to Bluetooth for more information.
•
NFC and payment
(NFC-enabled models): Set the device to allow you to read near
field communication (NFC) tags that contain information about products. You can also
use this feature to make payments and buy tickets for transportation or events after
downloading the required apps. Refer to NFC and payment (NFC-enabled models) for
more information.
•
Flight mode
: Set the device to disable all wireless functions on your device. You can use
only non-network services.
Follow the regulations provided by the airline and the instructions of aircraft
personnel. In cases where it is allowed to use the device, always use it in flight
mode.
•
Mobile networks
: Configure your mobile network settings.
Settings
66
•
Data usage
: Keep track of your data usage amount and customise the settings for the
limitation. Set the device to automatically disable the mobile data connection when the
amount of mobile data you have used reaches your specified limit.
You can activate the data saver feature to prevent some apps running in the background
from sending or receiving data. Refer to Data saver for more information.
You can also select apps to always use the mobile data even when your device is
connected to a Wi-Fi network. Refer to Mobile data only apps for more information.
•
SIM card manager
(dual SIM models): Activate your SIM or USIM cards and customise the
SIM card settings. Refer to SIM card manager (dual SIM models) for more information.
•
Mobile Hotspot and Tethering
: Use the device as a mobile hotspot to share the device’s
mobile data connection with other devices. For more information about the mobile
hotspot, refer to Mobile Hotspot.
You may incur additional charges when using this feature.
•
More connection settings
: Customise settings to control other features. Refer to More
connection settings for more information.
Wi-Fi
Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other
network devices.
Connecting to a Wi-Fi network
1 On the Settings screen, tap
Connections
→
Wi-Fi
and tap the switch to activate it.
2 Select a network from the Wi-Fi networks list.
Networks with a lock icon require a password.
•
Once the device connects to a Wi-Fi network, the device will reconnect to that
network each time it is available without requiring a password. To prevent the device
from connecting to the network automatically, tap next to the network and tap
the
Auto reconnect
switch to deactivate it.
•
If you cannot connect to a Wi-Fi network properly, restart your device’s Wi-Fi feature
or the wireless router.
Settings
67
Wi-Fi Direct
Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point.
1 On the Settings screen, tap
Connections
→
Wi-Fi
and tap the switch to activate it.
2 Tap
→
Wi-Fi Direct
.
The detected devices are listed.
If the device you want to connect to is not in the list, request that the device turns on its
Wi-Fi Direct feature.
3 Select a device to connect to.
The devices will be connected when the other device accepts the Wi-Fi Direct connection
request.
To end the device connection, select the device to disconnect from the list.
Sending and receiving data
You can share data, such as contacts or media files, with other devices. The following actions
are an example of sending an image to another device.
1 Launch the
Gallery
app and select an image.
2 Tap
→
Wi-Fi Direct
and select a device to transfer the image to.
3 Accept the Wi-Fi Direct connection request on the other device.
If the devices are already connected, the image will be sent to the other device without
the connection request procedure.
Settings
68
Bluetooth
Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices.
•
Samsung is not responsible for the loss, interception, or misuse of data sent or
received via Bluetooth.
•
Always ensure that you share and receive data with devices that are trusted and
properly secured. If there are obstacles between the devices, the operating distance
may be reduced.
•
Some devices, especially those that are not tested or approved by the Bluetooth SIG,
may be incompatible with your device.
•
Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of
files or illegally tapping communications for commercial purposes). Samsung is not
responsible for the repercussion of illegal use of the Bluetooth feature.
Pairing with other Bluetooth devices
1 On the Settings screen, tap
Connections
→
Bluetooth
and tap the switch to activate it.
The detected devices will be listed.
2 Select a device to pair with.
If the device you want to pair with is not on the list, set the device to enter Bluetooth
pairing mode. Refer to the other device’s user manuals.
Your device is visible to other devices while the Bluetooth settings screen is open.
3 Accept the Bluetooth connection request on your device to confirm.
The devices will be connected when the other device accepts the Bluetooth connection
request.
To unpair the devices, tap next to the device name to unpair and tap
Unpair
.
Sending and receiving data
Many apps support data transfer via Bluetooth. You can share data, such as contacts or media
files, with other Bluetooth devices. The following actions are an example of sending an image
to another device.
Settings
69
1 Launch the
Gallery
app and select an image.
2 Tap
→
Bluetooth
and select a device to transfer the image to.
If the device you want to pair with is not in the list, request that the device turns on its
visibility option.
3 Accept the Bluetooth connection request on the other device.
NFC and payment (NFC-enabled models)
Your device allows you to read near field communication (NFC) tags that contain information
about products. You can also use this feature to make payments and buy tickets for
transportation or events after downloading the required apps.
The device contains a built-in NFC antenna. Handle the device carefully to avoid
damaging the NFC antenna.
Reading information from NFC tags
Use the NFC feature to read product information from NFC tags.
1 On the Settings screen, tap
Connections
and tap the
NFC and payment
switch to activate
it.
2 Place the NFC antenna area on the back of your device near an NFC tag.
The information from the tag appears.
Ensure that the device’s screen is turned on and unlocked. Otherwise, the device will
not read NFC tags or receive data.
Settings
70
Making payments with the NFC feature
Before you can use the NFC feature to make payments, you must register for the mobile
payment service. To register or get more information about the service, contact your service
provider.
1 On the Settings screen, tap
Connections
and tap the
NFC and payment
switch to activate
it.
2 Touch the NFC antenna area on the back of your device to the NFC card reader.
To set the default payment app, open the Settings screen and tap
Connections
→
NFC and
payment
→
Tap and pay
→
PAYMENT
, and then select an app.
The payment services list may not include all available payment apps.
Sending data with the NFC feature
Transfer data, such as images or contacts, with other devices by touching your device’s NFC
antenna to the other device’s NFC antenna.
1 On the Settings screen, tap
Connections
→
NFC and payment
and tap the switch to
activate it.
2 Tap the
Android Beam
switch to activate it.
3 Select an item and touch the other device’s NFC antenna to your device’s NFC antenna.
4 When
Touch to beam.
appears on the screen, tap your device’s screen to send the item.
If both devices try to send data simultaneously, the file transfer may fail.
Settings
71
Data saver
Reduce your data usage by preventing some apps running in the background from sending
or receiving data.
On the Settings screen, tap
Connections
→
Data usage
→
Data saver
and tap the switch to
activate it.
When the data saver feature is activated, the icon will appear on the status bar.
Data saver feature activated
To select apps to use data without restriction, tap
Allow app while Data saver on
and
select apps.
Mobile data only apps
Select apps to always use the mobile data even when your device is connected to a Wi-Fi
network.
For example, you can set the device to use only mobile data for apps that you want to keep
secure or streaming apps that can be disconnected. Even if you do not deactivate the Wi-Fi
feature, the apps will launch using the mobile data.
On the Settings screen, tap
Connections
→
Data usage
→
Mobile data only apps
, tap the
switch to activate it, and then tap the switches next to the apps you want.
You may incur additional charges when using this feature.
Mobile Hotspot
Use your device as a mobile hotspot to share your device’s mobile data connection with other
devices.
1 On the Settings screen, tap
Connections
→
Mobile Hotspot and Tethering
→
Mobile
Hotspot
.
2 Tap the switch to activate it.
The icon appears on the status bar.
You can change the level of security and the password by tapping
→
Configure Mobile
Hotspot
.
Settings
72
3 On the other device’s screen, search for and select your device from the Wi-Fi networks list.
Alternatively, tap on the mobile hotspot screen and scan the QR code with the other
device.
•
If the mobile hotspot is not found, on your device, tap
→
Configure Mobile
Hotspot
and deselect
Hide my device
.
•
If you activate the
Auto Hotspot
feature, you can share your device’s mobile data
connection with other devices signed in to your Samsung account.
More connection settings
Customise settings to control other connection features.
On the Settings screen, tap
Connections
→
More connection settings
.
•
Nearby device scanning
: Set the device to scan for nearby devices to connect to.
•
Printing
: Configure settings for printer plug-ins installed on the device. You can search
for available printers or add one manually to print files. Refer to Printing for more
information.
•
VPN
: Set up virtual private networks (VPNs) on your device to connect to a school or
company’s private network.
•
Private DNS
: Set the device to use the security enhanced private DNS.
•
Ethernet
: When you connect an Ethernet adaptor, you can use a wired network and
configure network settings.
Printing
Configure settings for printer plug-ins installed on the device. You can connect the device to a
printer via Wi-Fi or Wi-Fi Direct, and print images or documents.
Some printers may not be compatible with the device.
Adding printer plug-ins
Add printer plug-ins for printers you want to connect the device to.
1 On the Settings screen, tap
Connections
→
More connection settings
→
Printing
→
Download plugin
.
2 Select a printer plug-in and install it.
Settings
73
3 Select the installed printer plug-in.
The device will automatically search for printers that are connected to the same Wi-Fi
network as your device.
4 Select a printer to add.
To add printers manually, tap
→
Add printer
.
Printing content
While viewing content, such as images or documents, access the options list, tap
Print
→
→
All printers...
, and then select a printer.
Printing methods may vary depending on the content type.
Sounds and vibration
Options
Change settings for various sounds on the device.
On the Settings screen, tap
Sounds and vibration
.
•
Sound mode
: Set the device to use sound mode, vibration mode, or silent mode.
•
Vibrate while ringing
: Set the device to vibrate and play a ringtone for incoming calls.
•
Temporary mute
: Set the device to use silent mode for a certain period.
•
Ringtone
: Change the call ringtone.
•
Notification sound
: Change the notification sound.
•
Volume
: Adjust the device’s volume level.
•
Vibration pattern
: Select a vibration pattern.
•
Vibration intensity
: Adjust the force of the vibration notification.
•
System sound/vibration control
: Set the device to sound or vibrate for actions, such as
controlling the touchscreen.
•
Sound quality and effects
: Set the device’s sound quality and effects. Refer to Sound
quality and effects for more information.
Some features may not be available depending on the model.
Settings
74
Sound quality and effects
Set the device’s sound quality and effects.
On the Settings screen, tap
Sounds and vibration
→
Sound quality and effects
.
•
Dolby Atmos
: Select a surround sound mode optimised for various types of audio, such
as movies, music, and voice. With Dolby Atmos, you can experience moving audio sounds
that flow all around you.
•
Equaliser
: Select an option for a specific music genre and enjoy optimised sound.
•
Adapt sound
: Set the best sound for you.
Depending on the model, you must connect an earphone to use some features.
Notifications
Change the notification settings.
On the Settings screen, tap
Notifications
.
•
Suggest actions and replies
: Set the device to suggest actions and replies for
notifications.
•
Swipe left or right for snooze
: Set the device to show the notification snooze icon when
you swipe a notification to the left or right on the notification panel.
•
App icon badges
: Set the device to display a number or dot badge on apps that have
notifications.
•
Status bar
: Set how to display notification icons and whether to show the remaining
battery percentage on the status bar.
•
Do not disturb
: Set the device to mute all sounds except for allowed exceptions.
•
Recently sent
: View the apps that received recent notifications and change the
notification settings. To customise notification settings for more apps, tap
See all
→
→
All
and select an app from the apps list.
Settings
75
Display
Change the display and the Home screen settings.
On the Settings screen, tap
Display
.
•
Light
/
Dark
: Activate or deactivate dark mode.
•
Dark mode settings
: Reduce eye strain by applying the dark theme when using the
device at night or in a dark place. You can set a schedule for applying dark mode.
The dark theme may not be applied in some apps.
•
Brightness
: Adjust the brightness of the display.
•
Adaptive brightness
: Set the device to keep track of your brightness adjustments and
apply them automatically in similar lighting conditions.
•
Blue light filter
: Reduce eye strain by limiting the amount of blue light emitted by the
screen. You can set a schedule for applying the blue light filter.
•
Font size and style
: Change the font size and style.
•
Screen zoom
: Make the items on the screen larger or smaller.
•
Full screen apps
: Select apps to use with the full screen aspect ratio.
•
Screen timeout
: Set the length of time the device waits before turning off the display’s
backlight.
•
Home screen
: Configure settings for the Home screen, such as the screen layout.
•
Navigation bar
: Change the navigation bar settings. Refer to Navigation bar (soft
buttons) for more information.
•
Screensaver
: Set the device to launch a screensaver when the device is charging.
Some features may not be available depending on the model.
Wallpaper
Change the wallpaper settings for the Home screen and the locked screen.
On the Settings screen, tap
Wallpaper
.
Settings
76
Themes
Apply various themes to the device to change the visual elements of the Home screen, locked
screen, and icons.
On the Settings screen, tap
Themes
.
Lock screen
Options
Change the settings for the locked screen.
On the Settings screen, tap
Lock screen
.
•
Screen lock type
: Change the screen lock method.
•
Smart Lock
: Set the device to unlock itself when trusted locations or devices are
detected. Refer to Smart Lock for more information.
•
Secure lock settings
: Change screen lock settings for the selected lock method.
•
Wallpaper services
: Set the device to use wallpaper services such as Dynamic Lock
screen.
•
Clock style
: Change the type and colour of the clock on the locked screen.
•
Roaming clock
: Change the clock to show both the local and home time zones on the
locked screen when roaming.
•
FaceWidgets
: Change the settings of the items displayed on the locked screen.
•
Contact information
: Set the device to show contact information, such as your email
address, on the locked screen.
•
Notifications
: Set how to show notifications on the locked screen.
•
Shortcuts
: Select apps to display shortcuts to them on the locked screen.
•
About Lock screen
: View the Lock screen version and legal information.
The available options may vary depending on the screen lock method selected.
Settings
77
Smart Lock
You can set the device to unlock itself and remain unlocked when trusted locations or devices
are detected.
For example, if you have set your home as a trusted location, when you get home your device
will detect the location and automatically unlock itself.
On the Settings screen, tap
Lock screen
→
Smart Lock
and follow the on-screen instructions
to complete the setup.
•
This feature will be available to use after you set a screen lock method.
•
If you do not use your device for four hours or when you turn on the device, you
must unlock the screen using the pattern, PIN, or password you set.
Biometrics and security
Options
Change the settings for securing the device.
On the Settings screen, tap
Biometrics and security
.
•
Face recognition
: Set the device to unlock the screen by recognising your face. Refer to
Face recognition for more information.
•
Fingerprints
: Register your fingerprints to unlock the screen. Refer to Fingerprint
recognition for more information.
•
Biometrics preferences
: Change the settings for biometric data.
•
Google Play Protect
: Set the device to check for harmful apps and behaviour and warn
about potential harm and remove them.
•
Security update
: View the version of your device’s software and check for updates.
•
Google Play system update
: View the Google Play system version and check for updates.
•
Find My Mobile
: Activate or deactivate the Find My Mobile feature. Access the Find My
Mobile website (findmymobile.samsung.com) to track and control your lost or stolen
device.
•
Install unknown apps
: Set the device to allow the installation of apps from unknown
sources.
Settings
78
•
Encrypt or decrypt SD card
: Set the device to encrypt files on a memory card.
If you reset your device to the factory defaults with this setting enabled, the device
will not be able to read your encrypted files. Disable this setting before resetting
the device.
•
Other security settings
: Configure additional security settings.
Some features may not be available depending on the service provider or model.
Face recognition
You can set the device to unlock the screen by recognising your face.
•
If you use your face as a screen lock method, your face cannot be used to unlock
the screen for the first time after turning on the device. To use the device, you must
unlock the screen using the pattern, PIN, or password you set when registering the
face. Be careful not to forget your pattern, PIN, or password.
•
If you change the screen lock method to
Swipe
or
None
, which are not secure, all of
your biometric data will be deleted. If you want to use your biometric data in apps or
features, you must register your biometric data again.
Precautions for using face recognition
Before using the face recognition to unlock your device, keep the following precautions in
mind.
•
Your device could be unlocked by someone or something that looks like your image.
•
Face recognition is less secure than Pattern, PIN, or Password.
For better face recognition
Consider the following when using face recognition:
•
Consider the conditions when registering, such as wearing glasses, hats, masks, beards, or
heavy makeup
•
Ensure that you are in a well-lit area and that the camera lens is clean when registering
•
Ensure your image is not blurry for better match results
Settings
79
Registering your face
For better face registration, register your face indoors and out of direct sunlight.
1 On the Settings screen, tap
Biometrics and security
→
Face recognition
.
2 Read the on-screen instructions and tap
Continue
.
3 Set a screen lock method.
4 Select whether you are wearing glasses or not and tap
Continue
.
5 Position your face inside the frame on the screen.
The camera will scan your face.
•
If unlocking the screen with your face is not working properly, tap
Remove face data
to remove your registered face and register your face again.
•
To enhance the face recognition, tap
Add alternative look
and add an alternate
appearance.
Unlocking the screen with your face
You can unlock the screen with your face instead of using a pattern, PIN, or password.
1 On the Settings screen, tap
Biometrics and security
→
Face recognition
.
2 Unlock the screen using the preset screen lock method.
3 Tap the
Face unlock
switch to activate it.
4 On the locked screen, look at the screen.
When your face is recognised, you can unlock the screen without using any additional
screen lock method. If your face is not recognised, use the preset screen lock method.
Deleting the registered face data
You can delete face data that you have registered.
1 On the Settings screen, tap
Biometrics and security
→
Face recognition
.
2 Unlock the screen using the preset screen lock method.
3 Tap
Remove face data
→
Remove
.
Once the registered face is deleted, all the related features will also be deactivated.
Settings
80
Fingerprint recognition
In order for fingerprint recognition to function, your fingerprint information needs to be
registered and stored in your device.
•
This feature may not be available depending on the service provider or model.
•
Fingerprint recognition uses the unique characteristics of each fingerprint to
enhance the security of your device. The likelihood of the fingerprint sensor
confusing two different fingerprints is very low. However, in rare cases where
separate fingerprints are very similar the sensor may recognise them as identical.
•
If you use your fingerprint as a screen lock method, your fingerprint cannot be
used to unlock the screen for the first time after turning on the device. To use the
device, you must unlock the screen using the pattern, PIN, or password you set when
registering the fingerprint. Be careful not to forget your pattern, PIN, or password.
•
If your fingerprint is not recognised, unlock the device using the pattern, PIN,
or password you set when registering the fingerprint, and then re-register your
fingerprints. If your pattern, PIN, or password is forgotten, you will not be able to
use the device if you do not reset it. Samsung is not responsible for any data loss or
inconvenience caused by forgotten unlock codes.
•
If you change the screen lock method to
Swipe
or
None
, which are not secure, all of
your biometric data will be deleted. If you want to use your biometric data in apps or
features, you must register your biometric data again.
For better fingerprint recognition
When you scan your fingerprints on the device, be aware of the following conditions that
may affect the feature’s performance:
•
The device may not recognise fingerprints that are affected by wrinkles or scars.
•
The device may not recognise fingerprints from small or thin fingers.
•
To improve recognition performance, register fingerprints of the hand used most often to
perform tasks on the device.
•
The Side key has a built-in fingerprint recognition sensor. Ensure that the fingerprint
recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and
necklaces.
Settings
81
•
Covering the fingerprint recognition sensor with protective films, stickers, or other
accessories may decrease the fingerprint recognition rate. If the fingerprint recognition
sensor is initially covered with a protective film, remove it before using the fingerprint
recognition sensor.
•
Ensure that the fingerprint recognition sensor and your fingers are clean and dry.
•
If you bend your finger or use a fingertip, the device may not recognise your fingerprints.
Make sure to cover the entire fingerprint recognition sensor with your finger.
•
In dry environments, static electricity can build up in the device. Avoid using this feature
in dry environments or before using the feature, discharge static electricity by touching a
metal object.
Registering fingerprints
1 On the Settings screen, tap
Biometrics and security
→
Fingerprints
.
2 Read the on-screen instructions and tap
Continue
.
3 Set a screen lock method.
4 Place your finger on the Side key. After the device detects your finger, lift it up and place it
on the Side key again.
Repeat this action until the fingerprint is registered.
Settings
82
5 When you are finished registering your fingerprints, tap
Done
.
You can check whether your fingerprint is registered by tapping
Check added
fingerprints
.
Unlocking the screen with your fingerprints
You can unlock the screen with your fingerprint instead of using a pattern, PIN, or password.
1 On the Settings screen, tap
Biometrics and security
→
Fingerprints
.
2 Unlock the screen using the preset screen lock method.
3 Tap the
Fingerprint unlock
switch to activate it.
4 On the locked screen, place your finger on the fingerprint recognition sensor and scan
your fingerprint.
Deleting registered fingerprints
You can delete registered fingerprints.
1 On the Settings screen, tap
Biometrics and security
→
Fingerprints
.
2 Unlock the screen using the preset screen lock method.
3 Select a fingerprint to delete and tap
Remove
.
Privacy
Change the settings for privacy.
On the Settings screen, tap
Privacy
.
•
Permission manager
: View the list of features and apps that have permission to use
them. You can also edit the permission settings.
•
Send diagnostic data
: Set the device to automatically send the device’s diagnostic and
usage information to Samsung.
•
Receive marketing information
: Set whether to receive Samsung marketing
information, such as special offers, membership benefits, and newsletters.
•
Samsung account privacy
: Manage personal data related to your Samsung account and
change the settings for Customisation Service.
•
Advanced
: Configure advanced settings for privacy.
Some features may not be available depending on the service provider or model.
Settings
83
Location
Change settings for location information permissions.
On the Settings screen, tap
Location
.
•
App permissions
: View the list of apps that have permission to access the device’s
location and edit the permission settings.
•
Improve accuracy
: Set the device to use the Wi-Fi or Bluetooth feature to increase the
accuracy of your location information, even when the features are deactivated.
•
Recent location requests
: View which apps request your current location information.
•
Location services
: View the location services your device is using.
Accounts and backup
Options
Sync, back up, or restore your device’s data using Samsung Cloud. You can also sign in to
accounts, such as your Samsung account or Google account, or transfer data to or from other
devices via Smart Switch.
On the Settings screen, tap
Accounts and backup
.
•
Accounts
: Add your Samsung and Google accounts, or other accounts, to sync with.
•
Backup and restore
: Keep your personal information, app data, and settings safe on your
device. You can back up your sensitive information and access it later. You must sign in to
your Google or Samsung account to back up or restore data.
•
Samsung Cloud
: Manage the content that you want to store securely in Samsung Cloud.
Sync and back up your data and settings, and restore the previous device’s data and
settings even when you do not have it. Refer to Samsung Cloud for more information.
•
Smart Switch
: Launch Smart Switch and transfer data from your previous device. Refer to
Transferring data from your previous device (Smart Switch) for more information.
Regularly back up your data to a safe location, such as Samsung Cloud or a computer,
so that you can restore it if the data is corrupted or lost due to an unintended factory
data reset.
Settings
84
Samsung Cloud
Sync your device’s data with Samsung Cloud and view the data you have synced in each app.
You can also back up your device’s data to Samsung Cloud and restore it later.
Syncing data
You can sync data saved in your device with Samsung Cloud and access it from other devices.
1 On the Settings screen, tap
Accounts and backup
→
Samsung Cloud
.
2 Tap
→
Settings
→
Sync and auto backup settings
→
Sync
.
3 Tap the switches next to the items you want to sync with.
When you connect your Samsung account and Microsoft account, you can sync images
and videos with Microsoft OneDrive.
Backing up data
You can back up your device’s data to Samsung Cloud.
1 On the Settings screen, tap
Accounts and backup
→
Samsung Cloud
→
Back up data
.
2 Tick items you want to back up and tap
Back up
.
3 Tap
Done
.
•
Some data will not be backed up. To check which data will be backed up, on the
Settings screen, tap
Accounts and backup
→
Samsung Cloud
→
Back up data
.
•
To view the backup data for other devices in your Samsung Cloud, on the Settings
screen, tap
Accounts and backup
→
Samsung Cloud
→
Restore data
→
, and
then select a device you want.
Restoring data
You can restore your backup data from Samsung Cloud to your device.
1 On the Settings screen, tap
Accounts and backup
→
Samsung Cloud
.
2 Tap
Restore data
→
and select a device you want.
3 Tick items you want to restore and tap
Restore
.
Settings
85
Google
Configure settings for some features provided by Google.
On the Settings screen, tap
Google
.
Advanced features
Options
Activate advanced features and change the settings that control them.
On the Settings screen, tap
Advanced features
.
•
Side key
: Select an app or feature to launch using the Side key. Refer to Setting the Side
key for more information.
•
Smart pop-up view
: Select apps to view their notifications via pop-up windows. When
using this feature, you can quickly view the contents via pop-up windows by tapping the
icon on the screen.
•
Screenshots
: Change the settings for screenshots.
•
Direct share
: Set the device to display the people you contacted on the sharing options
panel to allow you to share content directly.
•
Reduce animations
: Set the device to reduce the screen effects of certain actions, such as
opening or closing apps.
•
Motions and gestures
: Activate the motion feature and configure settings. Refer to
Motions and gestures for more information.
•
One-handed mode
: Activate one-handed operation mode for your convenience when
using the device with one hand.
•
Game Launcher
: Activate the Game Launcher. Refer to Game Launcher for more
information.
•
Dual Messenger
: Install the second app and use two separate accounts for the same
messenger app. Refer to Dual Messenger for more information.
•
Send SOS messages
: Set the device to send help messages by pressing the Side key
several times.
Some features may not be available depending on the service provider or model.
Settings
86
Motions and gestures
Activate the motion feature and configure settings.
On the Settings screen, tap
Advanced features
→
Motions and gestures
.
•
Lift to wake
: Set the device to turn on the screen when you pick it up.
•
Double tap to wake
: Set the device to turn on the screen by double-tapping anywhere
on the screen while the screen is turned off.
•
Smart stay
: Set the device to prevent the display from turning off while you are looking
at it.
•
Smart alert
: Set the device to alert you if you have missed calls or new messages when
you pick up the device.
This feature may not work if the screen is turned on or the device is not on a flat
surface.
•
Easy mute
: Set the device to mute certain sounds by using motions or gestures.
•
Finger sensor gestures
: Set the device to open or close the notification panel when you
swipe upwards or downwards on the fingerprint recognition sensor. This feature is not
available when the sensor is detecting your fingerprint.
•
Swipe to call or send messages
: Set the device to make a call or send a message when
you swipe to the right or left on a contact or a phone number in the
Phone
or
Contacts
app.
Excessive shaking or an impact to the device may cause an unintended input for some
features using sensors.
Dual Messenger
Install the second app and use two separate accounts for the same messenger app.
1 On the Settings screen, tap
Advanced features
→
Dual Messenger
.
Supported apps will appear.
2 Tap the switch of an app to install the second app.
The second app will be installed. The second app’s icon will be displayed with .
Second app
•
The Dual Messenger feature may not be available depending on the app.
•
Some features of the app may be limited for the second app.
Settings
87
Uninstalling a second app
1 On the Settings screen, tap
Advanced features
→
Dual Messenger
.
2 Tap the switch of the app you want to uninstall and tap
Uninstall
.
All data related to the second app will be deleted.
If you uninstall the first app, the second app will also be deleted.
Digital Wellbeing and parental controls
View the history of your device usage and use features to prevent your device from
interfering with your life. You can also set up parental controls for your children and manage
their digital use.
On the Settings screen, tap
Digital Wellbeing and parental controls
.
•
Screen time
: Set goals for how much you use your device a day.
•
Unlocks
: Set goals for how many times you unlock your device a day.
•
App timers
: Limit the daily usage time for each app by setting a timer. When you reach
the limit, the app will be deactivated and you cannot use it.
•
Focus mode
: Activate focus mode to avoid distractions from your device and stay
focused on what you want. You can use the apps you allowed to be used in focus mode.
•
Wind Down
: Activate wind down mode to reduce eye strain before sleeping and prevent
your sleep from being disturbed.
•
Parental controls
: Manage your children’s digital use.
Settings
88
Device care
Introduction
The device care feature provides an overview of the status of your device’s battery, storage,
memory, and system security. You can also automatically optimise the device with a tap of
your finger.
Optimising your device
On the Settings screen, tap
Device care
→
Optimise now
.
The quick optimisation feature improves device performance through the following actions.
•
Closing apps running in the background.
•
Managing abnormal battery usage.
•
Scanning for crashed apps and malware.
Using the auto optimisation feature
You can set the device to perform auto optimisation when your device is not in use. Tap
→
Advanced
→
Auto optimisation
and tap the switch to activate it. If you want to set the time
to perform auto optimisation, tap
Time
.
Battery
Check the remaining battery power and time to use the device. For devices with low battery
levels, conserve battery power by activating power saving features.
On the Settings screen, tap
Device care
→
Battery
.
•
Battery usage
: View your battery usage and put apps to sleep when they are not being
used. Select apps from the apps list and tap the
Put app to sleep
switch to activate it.
•
Power mode
: Select a power mode, such as power saving mode.
•
App power management
: Limit battery usage for apps that you do not use often.
Settings
89
•
Charging
: Set the device to charge the battery more quickly. Refer to Quick charging for
more information.
•
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
•
You may not receive notifications from some apps that use power saving mode.
Storage
Check the status of the used and available memory.
On the Settings screen, tap
Device care
→
Storage
. To delete files or uninstall apps that you
do not use any more, select a category. Then, tick items to select and tap
Delete
or
Uninstall
.
•
The actual available capacity of the internal memory is less than the specified
capacity because the operating system and default apps occupy part of the memory.
The available capacity may change when you update the device.
•
You can view the available capacity of the internal memory in the Specification
section for your device on the Samsung website.
Memory
On the Settings screen, tap
Device care
→
Memory
.
To speed up your device by stopping apps running in the background, tick apps from the
apps list, and tap
Clean now
.
Security
Check the device’s security status. This feature scans your device for malware.
On the Settings screen, tap
Device care
→
Security
→
Scan phone
.
Settings
90
Ultra data saving
Monitor and reduce your mobile data usage by preventing background apps from using the
mobile data connection. You can also use the data compression feature to compress Internet
data, such as images, videos, and webpages, accessed via the mobile network.
On the Settings screen, tap
Device care
→
Ultra data saving
, and then tap the switch to
activate it.
•
This feature may not be available depending on the service provider or model.
•
Some webpages or content may not be available when this feature is activated,
depending on the service provider or the mobile network conditions.
Apps
Manage the device’s apps and change their settings. You can view the apps’ usage
information, change their notification or permission settings, or uninstall or disable
unnecessary apps.
On the Settings screen, tap
Apps
.
General management
Customise your device’s system settings or reset the device.
On the Settings screen, tap
General management
.
•
Language and input
: Select device languages and change settings, such as keyboards
and voice input types. Some options may not be available depending on the selected
language. Refer to Adding device languages for more information.
•
Date and time
: Access and alter the settings to control how the device displays the time
and date.
If the battery remains fully discharged, the time and date is reset.
•
Contact us
: Ask questions or view frequently asked questions.
•
Reset
: Reset your device’s settings or perform a factory data reset.
Settings
91
Adding device languages
You can add languages to use on your device.
1 On the Settings screen, tap
General management
→
Language and input
→
Language
→
Add language
.
To view all the languages that can be added, tap
→
All languages
.
2 Select a language to add.
3 To set the selected language as the default language, tap
Set as default
. To keep the
current language setting, tap
Keep current
.
The selected language will be added to your languages list. If you changed the default
language, the selected language will be added to the top of the list.
To change the default language from your languages list, select the language you want and
tap
Apply
. If an app does not support the default language, the next supported language in
the list will be used.
Accessibility
Configure various settings to improve accessibility to the device.
On the Settings screen, tap
Accessibility
.
•
Screen reader
: Activate Voice Assistant, which provides voice feedback. To view help
information to learn how to use this feature, tap
Tutorial
.
•
Visibility enhancements
: Customise the settings to improve accessibility for visually
impaired users.
•
Hearing enhancements
: Customise the settings to improve accessibility for users with
hearing impairment.
•
Interaction and dexterity
: Customise the settings to improve accessibility for users who
have reduced dexterity.
•
Advanced settings
: Configure settings for Direct access and notification features.
•
Installed services
: View accessibility services installed on the device.
•
About Accessibility
: View the Accessibility information.
•
Contact us
: Ask questions or view frequently asked questions.
Settings
92
Software update
Update your device’s software via the firmware over-the-air (FOTA) service. You can also
schedule software updates.
On the Settings screen, tap
Software update
.
•
Download and install
: Check for and install updates manually.
•
Auto download over Wi-Fi
: Set the device to download updates automatically when
connected to a Wi-Fi network.
•
Last update
: View information about the last software update.
If emergency software updates are released for your device’s security and to block new
types of security threats, they will be installed automatically without your agreement.
Security updates information
Security updates are provided to strengthen the security of your device and protect your
personal information. For security updates for your model, visit security.samsungmobile.com.
The website supports only some languages.
About phone
Access your device’s information.
On the Settings screen, tap
About phone
.
To change your device’s name, tap
Edit
.
•
Status
: View various device information, such as the SIM card status, Wi-Fi MAC address,
and serial number.
•
Legal information
: View legal information related to the device, such as safety
information and the open source licence.
•
Software information
: View the device’s software information, such as its operating
system version and firmware version.
•
Battery information
: View the device’s battery status and information.
93
Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
You can also use Samsung Members to solve any problems you might encounter while using
your device.
When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
•
Password: When the device lock feature is enabled, you must enter the password you set
for the device.
•
PIN: When using the device for the first time or when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by
using the Lock SIM card menu.
•
PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
•
PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with
the SIM or USIM card. For more information, contact your service provider.
Your device displays network or service error messages
•
When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
•
You cannot access some options without a subscription. For more information, contact
your service provider.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
Appendix
94
The touchscreen responds slowly or improperly
•
If you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
•
If you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
•
The touchscreen may malfunction in humid conditions or when exposed to water.
•
Restart your device to clear any temporary software bugs.
•
Ensure that your device software is updated to the latest version.
•
If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and turn it
on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Side key and the Volume Down
key simultaneously for more than 7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
Launch the
Settings
app and tap
General management
→
Reset
→
Factory data reset
→
Reset
→
Delete all
. Before performing the factory data reset, remember to make backup
copies of all important data stored in the device.
Calls are not connected
•
Ensure that you have accessed the right cellular network.
•
Ensure that you have not set call barring for the phone number you are dialling.
•
Ensure that you have not set call barring for the incoming phone number.
Appendix
95
Others cannot hear you speaking on a call
•
Ensure that you are not covering the built-in microphone.
•
Ensure that the microphone is close to your mouth.
•
If using an earphone, ensure that it is properly connected.
Sound echoes during a call
Adjust the volume by pressing the Volume key or move to another area.
A cellular network or the Internet is often disconnected or audio
quality is poor
•
Ensure that you are not blocking the device’s internal antenna.
•
When you are in areas with weak signals or poor reception, you may lose reception. You
may have connectivity problems due to issues with the service provider’s base station.
Move to another area and try again.
•
When using the device while moving, wireless network services may be disabled due to
issues with the service provider’s network.
The battery does not charge properly (For Samsung-approved
chargers)
•
Ensure that the charger is connected properly.
•
Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
•
When you expose the device or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
•
Battery consumption will increase when you use certain features or apps, such as GPS,
games, or the Internet.
•
The battery is consumable and the useful charge will get shorter over time.
Appendix
96
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera
app. If you receive error messages when launching the camera, try the following:
•
Charge the battery.
•
Free some memory by transferring files to a computer or deleting files from your device.
•
Restart the device. If you are still having trouble with the camera app after trying these
tips, contact a Samsung Service Centre.
Photo quality is poorer than the preview
•
The quality of your photos may vary, depending on the surroundings and the
photography techniques you use.
•
If you take photos in dark areas, at night, or indoors, image noise may occur or images
may be out of focus.
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your
device, try the following:
•
Free some memory by transferring files to a computer or deleting files from your device.
•
Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
•
Ensure that the file formats are supported by the device. If a file format is not supported,
such as DivX or AC3, install an app that supports it. To confirm the file formats that your
device supports, visit the Samsung website.
•
Your device supports photos and videos captured with the device. Photos and videos
captured by other devices may not work properly.
•
Your device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
Appendix
97
Bluetooth is not working well
If another Bluetooth device is not located or there are connection problems or performance
malfunctions, try the following:
•
Ensure that the device you wish to connect with is ready to be scanned or connected to.
•
Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
•
On your device, launch the
Settings
app, tap
Connections
, and then tap the
Bluetooth
switch to re-activate it.
•
On your device, launch the
Settings
app, tap
General management
→
Reset
→
Reset
network settings
→
Reset settings
→
Reset
to reset network settings. You may lose
registered information when performing the reset.
If the tips above do not solve the problem, contact a Samsung Service Centre.
The screen brightness adjustment bar does not appear on the
notification panel
Open the notification panel by dragging the status bar downwards, and then drag the
notification panel downwards. Tap
→
Quick panel layout
and tap the
Show brightness on
top
switch to activate it.
A connection is not established when you connect the device to a
computer
•
Ensure that the USB cable you are using is compatible with your device.
•
Ensure that you have the proper driver installed and updated on your computer.
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi
or a mobile network to find your current location in these situations.
Appendix
98
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in
the device.
A small gap appears around the outside of the device case
•
This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
•
Over time, friction between parts may cause this gap to expand slightly.
There is not enough space in the device’s storage
Delete unnecessary data, such as cache, using the device care feature or manually delete
unused apps or files to free up storage space.
The Home button does not appear
The navigation bar containing the Home button may disappear while using certain apps or
features. To view the navigation bar, drag upwards from the bottom of the screen.
Removing the battery
•
To remove the battery, contact an authorised service centre. To obtain battery
removal instructions, please visit www.samsung.com/global/ecodesign_energy.
•
For your safety, you must not attempt to remove the battery. If the battery is not
properly removed, it may lead to damage to the battery and device, cause personal
injury, and/or result in the device being unsafe.
•
Samsung does not accept liability for any damage or loss (whether in contract or tort,
including negligence) which may arise from failure to precisely follow these warnings and
instructions, other than death or personal injury caused by Samsung’s negligence.
Copyright
Copyright © 2020 Samsung Electronics Co., Ltd.
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording, or storing in
any information storage and retrieval system.
Trademarks
•
SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co.,
Ltd.
•
Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
•
Wi-Fi®, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are registered trademarks of
the Wi-Fi Alliance.
•
Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, and the
double-D symbol are trademarks of Dolby Laboratories.
•
All other trademarks and copyrights are the property of their respective owners.