Samsung SNH-V6430BNH/EX User Manual
Displayed below is the user manual for SNH-V6430BNH/EX by Samsung which is a product in the Security Cameras category. This manual has pages.
Related Manuals
SNH-V6430BNH
SAMSUNG SMARTCAM
User Manual
0678
!
SPECIFY SERVICE INSTRUCTIONS AND WARRANTY TERMS
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
FCC CAUTION:
Any changes or modifications in construction of this device which are not expressly
approved by the party responsible for compliance could void the user's authority to
operate the equipment.
FCC NOTE:
The manufacturer is not responsible for any radio or tv interference caused by
unauthorized modifications to this equipment.
Such modifications could void the user's authority to operate the equipment.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation
is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause
undesired operation of the device.
Operational Description
The operational description shall fulfil the requirements of Rule Part 2.1033(b)(4). The rule
part requires, "A brief description of the circuit functions of the device along with a
statement describing how the device operates. This statement should contain a
description of the ground system and antenna, if any, used with the device".
The above requirement has been further interpreted by the FCC to mean that the
description shall:
a. be an operational or technical description of how the device operates, is modulated
and meets requirements;
b. describe the EUT completely. What is it (in plain English as well as technical terms)?
Give a clear, concise functional description of device operation.
c. always describe the signal, such as modulation type, pulse repetition rate, signal type
and information being sent. Describe all modulation types and all data rates.
Copyright
©2016 Hanwha Techwin Co., Ltd. All rights reserved.
Trademark
Each of trademarks herein is registered. The name of this product and other trademarks mentioned in this
manual are the registered trademark of their respective company.
Restriction
Copyright of this document is reserved. Under no circumstances, this document shall be reproduced,
distributed or changed, partially or wholly, without formal authorization.
Disclaimer
Hanwha Techwin
makes the best to verify the integrity and correctness of the contents in this
document, but no formal guarantee shall be provided. Use of this document and the subsequent results
shall be entirely on the user’s own responsibility.
Hanwha Techwin
reserves the right to change the
contents of this document without prior notice.
Samsung SmartCam
User Manual
Instructions & Warranty
The manufacturer is not responsible for any loss or radio/TV interference caused by
unauthorized modification of the product.
Such modification will void the warranty of the product as well as the user’s right of use.
WARNING
• The product must be assembled and installed by an adult.
• Before using, read all instructions on this manual thoroughly and follow operational
instructions, warnings on this manual and printed on the product.
• To avoid entangled power cord, do not place it around the baby bed or other infant
furniture. Keep this product and its power cord out of children’s reach.
• Especially, the power cord should be installed carefully while keeping it out of children’s
reach.
• Never use the product near bath tub, sink, washing machine and in wet basement to
avoid moisture.
• The product is not designed for medical monitoring, and requires a grown-up’s
protective supervision on its use.
• To avoid overheating of the product, do not expose the product to direct sunlight; do not
install or use near a heat source such as heater, radiator, cooking devices (ex: electric
stove or oven) and other warming devices (ex: audio amplifier, TV, etc.).
• Make sure to keep ventilated while using the product.
Avoid pillar or furniture that may block ventilation, when installing the product.
• Make sure to use the power adaptor provided. If used with unidentified adaptor, it may
damage the product. The power adaptor must be used with regular household electric
supply.
• Avoid sharp, pointed objects around the adaptor’s cable, not to damage the cable.
• Be warned and never hold the cable’s stripped part when connecting / disconnecting
the adaptor to/from the wall outlet.
• To avoid entangled cable lines, avoid using cable extension for adaptor’s power cord.
• The product’s servicing is allowed only to authorized Hanwha Techwin service
personnel.
• When using the product for children’s care, be careful to keep the product out of
children’s reach.
• The product partially contains component which might cause respiration difficulty.
Accessories and small parts of the product should be stored keeping out of children’s
reach.
• The product is not designed to replace responsibility of human supervision on children.
• The product is not equipped with device of immediate notification to adult with
accidental/sudden children‘s move; it requires periodic checks and human supervision.
• This appliance and its antenna must not be collocated or operation in conjunction with
any other antenna or transmitter. A minimum separation distance of 20 cm must be
maintained between the antenna and the person for this appliance to satisfy the RF
exposure requirements.
• Please note that the content of a micro SD card used for other purposes may be
deleted when it is mounted in the camera.
Contents
GETTING STARTED
Features ……………………………………………………… 5
What’s Included ……………………………………………… 6
Part names and functions …………………………………… 7
INSTALLATION & NETWORK CONNECTION
Installation …………………………………………………… 9
Network Connection and Settings …………………………… 11
MONITORING
Registration …………………………………………………… 13
Live Video …………………………………………………… 18
Setup ………………………………………………………… 21
Event Alarm ………………………………………………… 28
Playback ……………………………………………………… 28
Information …………………………………………………… 30
APPENDIX
Specifications ………………………………………………… 31
Troubleshooting ……………………………………………… 34
5
01
Getting Started
Features 5
What’s Included 6
Part names and functions 7
Power Supply 8
01
GettinG Started
• Easy to install
- The Wi-Fi Direct button allows easy connection to a wireless router.
- Simply visit the home page (www.samsungsmartcam.com) and download and
install the program without a separate installer program.
• Remote monitoring
- Whenever and wherever if you are in the Internet enabled environment, remote
monitoring is ready for you.
- PC, laptop or smart phone can be used for monitoring.
• Real-time alarm
- When a motion and sound are detected, your smartphone will generate real time
alarms.
• Saving in SD card
- When an event occurs, the user can save the video in their SD card.
• Downloading a recorded video
- You can download motion detection/audio detection/manually recorded video to
the user's PC or smartphone (Android).
• Dustproof/Waterproof (weather resistant)
- Made to be weather resistant, it can be installed outside.
- Use waterproof tape to cover the connector part of the PoE since this part is not
waterproof.
• PoE connection
- You can easily connect the camera to the power supply and network using a PoE
adapter, even in a demanding installation environment.
• Used for indoor purposes
- You can install an outdoor camera for indoor purposes by connecting it with an
indoor bracket.
J `Condensation may occur if you install the camera outdoors with the indoor bracket
connected.
Features
6
· English
What’s Included
Check for components when opening the product package.
Camera PoE adapter & power plug LAN cable (10M) Quick Start Guide
Warranty Card GPL Lisence Tapping screw Plastic anchor
n `Keep the packing container. You will need the serial number later to register the camera.
7
01
Getting Started
Part names and functions
RESET
Micro card insertion hole
Reset button
Resets the camera settings to the default.
The system restarts if you press the button for 10
seconds using a pointed object such as a needle.
J `If you press too strongly, the button can break.
Luminance Sensor
Detects light levels where the camera is placed.
Night vision mode changes according to detection
result.
Camera lens
Built-in IR LEDs for night vision
Built-in microphone
Power/Network status LED
PoE connection port
The camera is connected with the PoE adapter to
connect with the power supply and the network.
Angle adjustment hinge
Wi-Fi Direct button
Wi-Fi is used for wireless communication between
camera and smartphone.
8
· English
Power Supply
Using the PoE adapter
1. Push to insert the included PoE adapter in the power
plug, as shown in the figure below.
2. To remove the power plug from the PoE adapter,
press the [PUSH] section as shown in the figure
below, and push up the power plug.
3. Connect the LAN cable from the PoE adapter [DATA & POWER OUT]
socket to the PoE socket.
4. Connect the LAN cable from the PoE adapter [DATA IN] socket to the LAN
port of the router.
n `When connecting the camera wirelessly via Wi-Fi Direct, remove the LAN cable
connecting the PoE adapter and the router.
5. Plug the PoE adapter into an electrical outlet.
n `Use the PoE adapter and power plug that have been included with the camera. Using
an incompatible adapter may cause the camera to malfunction.
`It takes about 30 seconds to reboot the camera completely.
`When the camera is turned on, the LED blinks red.
❖LED status
LED indicator shows operational status with colors.
Refer to table below for detailed meaning of the LED indicator.
Color Status
Red Booting up
Red Blinking Booting completed / Establishing network connection
Blue Blinking Connecting to the network.
Blue Local connection established
Green Connection to server completed / Normal operation
Yellow/Orange Waiting to connect with a wireless router
Purple Updating firmware
<Router>
9
02
Installation & Network Connection
Installation 9
Precautions 9
Installing on the wall and ceiling using screws 10
Adjusting the camera angle 11
Network Connection and Settings 11
Precautions 11
Connecting via network cable 12
Connection using the Wi-Fi Direct function 12
02
inStallation &
network ConneCtion
Precautions
1. To facilitate monitoring, connect between the PoE adapter [DATA IN] port
and the router.
2. In a location with a good Wi-Fi signal and no interference, use Wi-Fi
communication.
3. Install the camera under the eaves to avoid the front of the lens from being
exposed to rainwater. Avoid humid places as well.
4. Do not install the device under direct sunlight or other strong light sources.
Place it where there is good visibility.
5. Do not install it in a place where there are a lot of obstacles.
6. When wiping the surface of the product, a clean and soft dry cloth should be
used. Moist the dry cloth with water and wring it thoroughly to remove extra
water.
(Do not use cleaners containing alcohol or solvents, detergents containing
surface active ingredients, and skin care products or oil, as they can cause
damage or deformation of the product.)
7. Do not install the product in places where there are or may be chemicals or
traces of oil. Cooking oils like soybean oil can cause damage or deformation
of the product, so please do not install the product near the kitchen or the
kitchen counter. This may cause damage to the product.
8. Please be careful not to get chemical substances on the surface of the
product when installing the product.
Some detergents or chemical solvents like adhesives can cause serious
damage to the surface of the product.
9. The function and performance of the product may not be guaranteed if the
product is not installed/uninstalled by the recommended procedure.
Installation
10
· English
3. On the mark, drill a hole to a depth of about
3cm in the wall using a drill bit and drill with a
5mm diameter for concrete. Remove any
debris remaining in the hole after drilling.
J `Use caution when drilling to avoid injury.
4. Insert an anchor in each of the 3 holes for the
screws, then hit the back of the anchor with a
hammer or a rubber mallet until it is
completely inserted.
5. Insert a screw in each of the 3 holes in the
wall, and tighten the screws using a Phillips
screwdriver.
6. Connect the PoE adapter to the camera.
Installing on the wall and ceiling using screws
1. Take out the screws (M3xL20) and anchors (Φ5x25mm).
When installing on a wooden wall
2. Fix the bracket to the wall using screws, as
shown in the next image. Using a Phillips
screwdriver, fasten screws in 3 screw holes
on the wall on which the camera is to be
installed.
When installing on a concrete wall
2. Fix the bracket on the wall using screws and
anchors. First, mark the wall on which the
camera is to be installed as shown in the
figure.
11
02
Installation & Network Connection
J `Insert the cable through the hole at
the bottom of the bracket to prevent
the cable from being pressed when
installing the camera.
Adjusting the camera angle
1. Turn the bracket knob counter-clockwise.
2. Adjust the angle adjustment hinge to set
the desired camera angle.
3. Turn the bracket knob clockwise to
fasten.
Angle adjustment hinge
Bracket knob
Precautions
• The cable connecting the router to the camera should have a length of 70m or
less (based on CAT5e LAN cable)
• The wireless network access may fail, depending on the communications
environment.
In this case, a wired connection is recommended.
• For details about the network settings and password, contact your network
administrator or service provider.
• For a specific Internet service requiring user authentication, you may not access
the service. If this is the case, contact the service provider.
• Do not access the unauthorized network.
• The farther the distance from the Wireless Access Point, the longer time the
network connection may take.
• If you fail to access the selected wireless network, try a different Wireless
Access Point to make access.
• For more information about the router or the wireless connection, refer to the
documentation of the router or contact the router manufacturer.
• If the camera is connected to a multiple-Wireless Access Point network
environment, some video packets may be lost, depending on the network traffic
load.
• According to the network policy (blocking UDP) of the service provider, the video
transmission can be limited to 7 minutes.
For more details, refer to the descriptions on page 20, <Relay Mode>.
• In addition to the above two situations, you may encounter a network delay or
interruption due to the network conditions.
• Some hubs can have compatibility issues.
Network Connection and Settings
12
· English
Connecting via network cable
If a wireless router is not available, connect a home router directly to the PoE
adapter to which the camera is connected using a LAN cable.
1. Turn the power on and the LED will turn red. The red light will flicker when
bootup is complete.
2. Connect a home router to the PoE adapter connected with the camera using
a LAN cable as shown below.
3. When the camera is connected to the router, the LED turns blue.
(Connection standby time: 30 seconds maximum)
If the LED does not turn blue, return to Step 2 and confirm that all steps were
performed correctly.
4. The status LED will became steady green once the camera is connected to
server.
n `It is recommended to set the router to DHCP(Dynamic Host Configuration Protocol)
server.
If you want to use static IP address, please refer to <Wired Network> on page 22.
`If the router’s UPnP is not set, then you might be connected in relay mode.
The settings may differ depending on the connected Broadband Router model.
For more information, refer to the user manual of the applicable router.
Internet Service
<Router>
Connection using the Wi-Fi Direct function
What is Wi-Fi Direct?
Using Wi-Fi Direct, you can easily connect your camera to a router without a
cable.
1. When the power is connected, the power status LED lights up in red and
starts blinking when boot-up is complete.
2. Press and hold the Wi-Fi Direct button on the camera for 5 seconds, and the
color of the LED will change to yellow/orange.
3.
Register and select a camera, referring to the instructions in the mobile guide.
4. When the camera connects the server, the LED turns green.
5. Set up the wireless network environment in accordance with the <Wireless
Network> guidance on page. 23.
n `The camera can only be registered via mobile.
`You can connect in relay mode if the router doesn't have UPnP.
Configuration may differ depending on the router model. Please refer to the router
manual.
`Please contact the service provider if you have difficulty connecting to the Internet.
Mobile<Wireless Router>
Wi-Fi Direct Button
13
03
Monitoring
Registration 13
PC OS requirement 13
Starting SmartCam 13
Live Video 18
Monitoring options 19
Setup 21
Basic Info 21
Network 22
Time 24
Alarm & Notification 25
Schedule 26
SD card 27
Event Alarm 28
Playback 28
Information 30
My Account 30
Support 30
03
MonitorinG
For the SNH-V6430BNH model, camera registration can be performed not only
from a smartphone through wired/wireless connection, but also though a PC or
laptop computer.
PC OS requirement
Windows Mac
Windows 7/8 or higher is supported Mac OSX or higher is supported
Starting SmartCam
1. From your PC, launch your web browser.
2. Go to http://www.samsungsmartcam.com.
3. Select preferred language.
4. Click <Sign up> or <Starting SmartCam>.
Registration
14
· English
❖Plug in installation
You can only see the camera image after installing a plug-in.
n `If you login or click <Starting SmartCam> in a PC where the plug in is not installed,
the installation message window will pop up.
`When you install the plug in, the web browser will be terminated and you need to
launch it again.
1) Click <Download Plug-in>, run the setup file.
For Windows
2) Click <Next>.
3) Click <Install> to begin the installation.
4) Installation has completed.
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03
Monitoring
For Mac
2) Click <Continue>.
3) Click <Install>.
4) Enter MAC PC password and click <Install Software>.
5) Installation has completed.
16
· English
6. According to the network connection and setting, click <Next> when the
camera LED turns into green.
7.
Select the serial number of the camera to be added from the camera search list.
If the camera is not found, enter the serial number manually.
8. Click <Next>.
n `Serial number can be found the label on the side of the packaging or on the rear of the
product.
`The computer and the camera has to be on the same network router to auto detect
the cameras.
5. Enter the requested information, and click <Sign Up>.
• ID : Using alphabetical characters and numbers, make a combination
using 8 to 14 letters.
• Password : To strengthen security, create a password with a combination
of special characters, numerals and English letters.
J `Length and other restrictions of password.
-A combination of English letters/numerals: 10 digits or more
-The password must not be identical to your ID.
-No simple repetitive pattern must be used.
e.g., 1212abab, azxsazxs
-You cannot use 4 or more consecutive letters.
e.g., 1234, abcd
-You cannot use 4 or more consecutive qwerty keyboard letters.
e.g., asdf, 7890
-You cannot use any letter 4 consecutive times.
e.g., !!!!, 1111, aaaa
• Confirm Password : Please enter the password again for confirmation.
• Name : Enter the user name.
• E-mail : Please make sure you enter correct email address as you will have
to use the email address to receive temporary ID/password when you lost
your user ID or password.
17
03
Monitoring
9. Create <Camera Name> and <Camera password>.
10. Click <Next>.
n `The camera password is used to block the unauthorized access to your camera.
`Create camera password using alphanumeric characters between 1 to 8 without any
space.
11. After adding the camera, click <Yes > in the wireless network setup pop-up
window.
12. Select your Wireless Network from the list.
13. Enter the password of your Wireless Network and click <Next>.
n `If your Wireless Network is hidden, select <Other Wi-Fi Networks (not listed)>.
`Select <Display password> to display the password.
14. Click <OK>.
18
· English
1.
Select a camera from the camera list at the upper left hand of the screen.
n `The gray icon indicates the camera is inactive so you cannot monitor it right now.
2. Enter the camera password and click <OK>.
n `Check on <Remember> to access your camera without entering the password next
time.
`
If you want to change the Camera password, please refer to <Basic Info> on page 21.
3. Live video will be displayed on the screen.
Live Video
15. Unplug the network cable from the camera and the router.
16. Click <Finish> if the <Finish> button is activated.
17. Once the camera is successfully registered, you can check the camera in the
camera list.
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03
Monitoring
Monitoring options
Item Description
a
Default Camera Set the default camera to monitor in the camera list.
b
Delete Camera Delete the registered camera.
c
Cancel remembering
camera password Cancel remembering the camera password.
d
LDC To determine whether or not to use the image distortion correction.
Item Description
e
Night Vision
If Night Vision is set <ON>, it will automatically switch to black
and white mode in the dark condition and then the IR lamp will
automatically operate.
If Night Vision is set <OFF>, it does not switch to night vision mode
and it will operate in color mode.
f
WDR Compensate the backlight by brightening any dark areas and
darkening any bright areas.
g
Motion zone setting It detects motion within the range set by a user.
h
Flip/Mirror You can flip/mirror the video image.
i
Network Speed
Set the network speed (low/mid/high).
`
If the bandwidth provided by your internet service provider is smaller
than the recommended value, then the video might get fuzzy or
temporary disconnections or delays in the live video may be caused.
j
Manual recording
A user can directly save videos in their SD card.
`If there is an ongoing event now or overwrite to SD card is not
checked, and there is storage space of 10% remaining, you
cannot perform manual recording.
`If you move the page or turn off the browser without turning off
the manual recording button, it will be saved for a max of 30
seconds and manual recording will be finished.
k
Capture Image Live video is saved as one image.
l
Sound
When enabled, you can hear what’s happening around the camera.
`Some internet service providers do not support audio outputs in
relay mode.
n
o
q
m
p
h
l
k
f
g
e
j
b ca
i
d
20
· English
Item Description
m
Full screen
Converts the current image to full screen size.
`The system supports Internet Explorer only.
`If you double-click the screen, the full screen mode is terminated.
n
Brightness You can adjust the brightness of the screen image.
o
Hide/unhide detailed
menu Click on the [ ] icon to unhide or hide detailed setting menu.
p
Audio
Adjust the volume of the internal microphone in the camera.
If the volume of the microphone is set to '0', the live video will be
inaudible. Also, since the audio event does not occur, it will not be
recorded on the SD card.
q
Add a camera Click the [ ] icon to register an additional camera.
❖Wireless Network Speed
Profile Name Resolution Frame rate Recommended
bandwidth
Low Speed Network VGA 10 fps 0.7Mbps
Mid Speed Network HD(720P) 15 fps 1.5Mbps
High Speed Network Full HD(1080P) 30 fps 3.5Mbps
n `What is relay mode?
If the network condition is unstable, the camera cannot make a normal connection
(P2P), so it will set up a connection in relay mode. In this case, you will see the video
for the first seven minutes only.
`Relay mode is added feature where the video from the camera is transmitted to
Samsung server then retransmitted to the user's computer.
`If you have trouble connection to the camera, visit "http://www.samsungsmartcam.
com", go to support page, and refer to “Troubleshooting” on it.
`It is recommended to use one browser at one time.
`The Night Vision video produces a different visibility according to the distance between
camera and subject.
`The number of available concurrent users for a single camera may vary depending on
the speed of your Wi-Fi router.
❖Motion Zone Setting
1) Click the < > icon.
2) Drag it to the screen to set the detection area.
3) Click on <OK>.
If you want to delete the set area, click on <Delete All>.
n `The <Motion Detection> function needs to be activated in order to use the motion
zone function.
`You can set up to 3 motion zones.
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Monitoring
Setup
Basic Info
Item Description
a
Serial number You can confirm the serial number.
b
Camera password
Click the <Modify>, you can change the Camera password.
Enter the current camera password, and type a new Camera password.
c
Camera Name Click the <Modify>, you can change the camera name.
d
Firmware Version You can check the current version and the latest version of your
camera S/W.
e
Status LED You can turn on/off the LED in your camera.
`
The LED will illuminate when the power supply is reconnected.
f
Flickerless
You can reduce the occurrence of screen shaking due to the frequency
mismatches with the neighboring lighting.
`
If you use the flickerless function outdoors (in a bright environment),
image saturation may occur.
g
Image encrypting
Encrypts the transmitted image.
`
If Encrypt Image is activated, the image transmission performance
may be affected.
h
Camera default
Press the <Reset> button to initialize all camera settings other than
the network settings.
`
To reset the camera to its factory default settings, press the [RESET]
button on the camera.
n `If you change the camera password, you will be logged out and return to the camera
password input page.
`Keep the camera password in a safe place as it is used for viewing the live screen of
the camera or for changing the display settings.
a
b
c
d
f
g
h
e
22
· English
❖Firmware update
If the currently used S/W is not of the latest version, update it.
If you are using the latest version, then the firmware will not be activated.
1) Click <Firmware>.
2) Click the < > icon to update the firmware.
3) When the firmware update is finished, the camera will reboot.
n `The duration of the firmware update depends on the size of the firmware file and the
network connection speed.
`When executing the firmware update, the camera LED turns purple.
J `
Please do not cut off the camera power or Internet connection during a firmware update.
The system may be damaged.
Network
Item Description
a
Dynamic IP Address If you select <Dynamic IP Address>, the IP address will be obtained
automatically.
b
Static IP Address
You must manually provide the information of: IP address, subnet
mask, gateway, DNS server address.
`Check the information of the router to connect.
<Wired Network>
b
a
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Monitoring
n `If any of the manual settings is wrong, the network settings will not be applied.
`If you have both cable and wireless network connections simultaneously, the cable
network connection is prioritized.
`If you switch from the current wireless connection to the cable connection, the network
will switch to cable connection accordingly.
`For more information about the router or the wireless connection, refer to the
documentation of the router or contact the router manufacturer.
Item Description
a
Wireless On/
Wireless Off
You can select to activate or deactivate the wireless network
connection.
b
AP (Access Point) list You will see a list of APs (Access Point) available. Select a desired one
from the list of APs (Access Point).
c
AP (Access Point)
password
You can access the network by entering the password set for the
wireless router.
For the password, contact your network administrator.
d
Hidden SSID
Select a different WiFi network, entering its SSID, the type of security
that it uses, and the wireless password configured in the router's
settings.
n `If you select a non-secured AP (Access Point), you just can access the network without
providing a specific password.
`If you cannot connect to the wireless network, check that you entered the wireless
router password correctly.
`When the wireless network settings are completed, remove the LAN cable. If you do
not remove the LAN cable, the wireless network will not be available.
<Wireless Network>
a
b
c
d
24
· English
Time
Item Description
a
Time Confirm the camera's time.
b
Time Zone Select your region.
c
Display Time Select the time format displayed in time setting.
d
Automatic Time It sets camera's time automatically.
e
Daylight Saving Time Check this option if you live in a country or region where DST(Daylight
Saving Time) is applied.
f
Time to show Live screen displays the time.
n `The time will synchronize with the NTP(Network Time Protocol) server automatically.
For this, Internet connection is required.
`You need to set the timezone correctly to obtain the exact time setting.
`The time displayed without Internet connection may not be accurate.
c
d
b
a
fe
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Monitoring
Alarm & Notification
Camera has ability to send event notifications when motion or audio is detected.
Item Description
a
Alarm notification
You can set motion or audio alerts. Sensitivity level can also be set.
The higher the sensitivity, the more accurate motion and audio events
can be detected.
`When an event occurs, if you want to send alerts to Gmail, first log
into your google account.
n `In the following case, it may fail to derive the proper results for basic events and
motion detection.
- The object color or brightness is similar to the background.
-
Multiple movements continue occurring at random due to a scene change or other reasons.
- A fixed object continues moving in the same position.
- An object hides other objects behind.
- Two or more objects overlap or one object divides in multiple portions.
- A moving object comes close to the camera.
a
<Gmail> Notification
The event alarm is sent through Gmail.
1. Select the Google.
2. Enter your Gmail address and password.
3. Select <Use> of “Send alarms”.
4. Enter your email address to receive the notification e-mail and click <Add>.
Now, the receiver full email address will be shown in the List Box. If you want
to register more than one email address, you can just repeat the same
procedure.
5. Click <Save>.
n `
If your Google email ID/password are saved, only check “Send alarms”.
`
If the email address for the recipient entered is incorrect, event alerts will not be sent.
`
Even if you entered a correct google account ID, if the ID/password confirmation pop up
window appears, click on <Go to the google page.> and check the google account.
<Receiver
email address>
26
· English
Push alarm Notification
For users whose cameras are registered, a push alarm is provided via the Web
app and the mobile app.
•
Push alert list shows the list of IDs of users who registered cameras.
When an alarm occurs, the web site will send push alerts to each smart phone.
Schedule
When the user designates a desired day and time, the alarm works only at the
designated time.
Item Description
a
Only Scheduled Time Alarm function will only operate for the time/day designated by the
user.
b
Always Alarm function always operates.
c
Motion time settings
You can click and drag to set the motion time in hours.
Example) When you select 00, an event will occur and remain from
00 to 00:59
b
c
a
27
03
Monitoring
SD card
When an event occurs, it is saved in an SD card.
Item Description
a
Use the SD card If you set motion/audio, video will be automatically saved in your SD
card.
b
Continuous Recording
Saves the video without being interrupted by events that may occur.
c
Overwrite
If the SD card capacity is insufficient, it will start overwriting the oldest
data.
`When there is storage capacity of 10% remaining, the top
notification window will show an alarm.
d
SD Card Status Check the remaining capacity of your SD card and delete all the data.
n `Turn off the camera power or set it to <Off> before removing the micro SD card. If you
fail to do this, the data in the micro SD camera may be damaged.
`Please note that the content of a micro SD card used for other purposes may be
deleted when it is mounted in the camera.
`Be careful, as the Micro SD memory card may pop out when you press it hard and
release to remove it from the camera.
`Do not forcibly insert it in the reverse direction. The Micro SD memory card may be
damaged.
`It is not recommended to remove the Micro SD card from the camera during rainy or
humid weather.
`Complete the disassembly of the product casing. If you do not, internal condensation
may result.
`The following micro SD cards are recommended for this camera.
Manufacturer : Sandisk, Transcend
Class 6 or higher, MLC type
`Micro SD card of max 128GB is supported and a FAT32 file system is supported.
`It is recommended to use the micro SD card after formatting it. Regularly formatting
the memory card will help extend its life.
`Video is recorded at at 1280X720 resolution.
c
b
d
a
28
· English
Event Alarm
You can check the event alarm that occurred.
Item Description
a
Delete by dates Delete all the event alarms on the date.
b
Delete All Delete all the event alarms for thirty days.
c
Display Events Displays the number of events occurred in the 30 day list.
d
Arrange by types Arrange the event list by event types.
Playback
You can play a video saved on the SD card and download it to the PC.
Item Description
a
Type Set the event type to search for during the search period.
b
Date Set the search date for the data saved in your SD card.
c
Play/pause Play and pause video.
d
Search Perform event searches.
a
b
c
d
b
c
a
d
f
e
g
29
03
Monitoring
Item Description
e
Downloading a
recorded video
Downloads a manually recorded video/motion/audio event saved on
the SD card to the PC.
`Downloading is only available when the computer and the camera
are connected to the same network router.
`Downloading may be unavailable if the network is unstable or
there is access by multiple users.
`The function to download a recorded video is supported by the
Smart Cam mobile app for Android smartphones (not supported in
the iOS app).
f
Refresh Renew the events displayed in timeline.
g
Timeline Use the timeline to play the video in the desired time.
30
· English
Information
My Account
n `
If you want to change the member information, click on <Account>. Select the item
(password, or email address) and enter your information.
Support
You can download the Smart Cam mobile app and its user manual.
31
04
Appendix
Specifications 31
Specifications 31
Product Appearance 33
Troubleshooting 34
04
appendix
Item Description
Video
Imaging Device 1/3" CMOS
Effective Pixels 1944(H) x 1092(V)
Low Light Performance Color : 0.3 Lux, B/W : 0 Lux with IR
Lens
Angular Field of View(D / V / H) 130° / 63° / 113°
Focus Control Fixed Focus
Lens Distortion Correction supported (camera level)
Operational
IR LED 850mm
Viewable Length 15m
Wide Dynamic Range HDR
Gain Control Auto
White Balance Auto
Digital Zoom 4x(mobile), 10x(Web)
Flip / Mirror Off / On
Specications
Specifications
32
· English
Item Description
Motion detection Supported
Audio detection Supported
Alarm trigger Motion Detection, Audio Detection, Motion Zone Selection
Event responsive motion Push alarm (PC and mobile terminal)
Notification via email
Memory slot SDXC memory slot (up to 128GB)
Network
Ethernet RJ-45
Wireless WiFi 802.11 a/b/g/n/ac, 2.4G/5G Dual-band
Video Compression Format H.264
Live resolution 1920x1080 / 1280x720 / 640x360
Recording resolution 1280x720
Streaming Capability Multiple Streaming (Up to 4 Profiles)
Audio I/O Built-in microphone
Audio Compression Format G.711 u-law
Audio Communication 1-Way Audio (Built-in Mic)
IP IPv4
Protocol TCP/IP, UDP/IP, RTP(UDP), RTP(TCP), RTSP, NTP, HTTP, HTTPS,
SSL, DHCP, SMTP, ICMP, ARP, DNS, UPnP
Security HTTPS(SSL) authentication method
Digest authentication method
Streaming Method Unicast
Item Description
Webviewer/App viewer
Supported OS
- PC : Windows 7, 8 or higher, MAC OS X or higher
- Mobile : iOS 7 or higher, Android Jelly Bean or higher (Not all
Android phones are compatible).
Environmental
Operating Temperature / Humidity -30°C ~ +40°C (-22°F ~ +104°F) / 90% RH or below
Storage Temperature / Humidity -30°C ~ +60°C (-22°F ~ +140°F) / 90% RH or below
Ingress Protection Weather Resistant
Electrical
Input Voltage / Current PoE(802.3af, Class3)
Power Consumption Max 6.7W
Power Connector RJ45(PoE)
Mechanical
Color / Material White / Plastic
Dimension (ØxH) Φ78mm x H72mm (Φ78mm × 118.5mm with bracket)
Weight 271g
Adaptor
Operating temperature 0°C ~ +40°C (+32°F ~ +104°F)
Color / Material White / Plastic
Dimensions 60mm x 96.6mm x 36mm
Cable Length Distance between the router and the camera: 70m max. (based
on CAT5e, at a room temperature of 25°C)
Plug Type RJ45
33
04
Appendix
Product Appearance
unit: mm (inch)
Ø78 72
34
· English
If you encounter a problem with your system, see the table below to solve the problem
as quickly and easily as possible. Please follow the instruction below:
Troubleshooting
Problem Action
I forgot my user ID/
password.
- Move to “Log-in page Forgot your ID/Password?”, and enter the
registered e-mail address to which we will send you the user ID and/or a
new password.
It can be spammed out depending on the policy of the email server.
After logged in, it is advisable to change the temporary password provided.
Camera is not
connected to the
wireless hub.
- The cable connecting the router to the camera should have a length of 70m
or less (based on CAT5e LAN cable)
- If the green light on the camera state LED turns off frequently, it may be
because the camera is installed in an environment with a poor wireless
Internet connection.
- Check the password for the wireless hub and try again.
After logged in,
I failed to register the
camera.
- Check whether the serial number entered matches the label on the camera.
- Enter the correct password for the camera registered again and try to
register the camera again.
- Check whether the LED light of the camera is yellow or orange.
- If this fails to resolve the problem, factory reset the camera and repeat the
procedure from the beginning.
(To factory reset the camera, press and hold the RESET button on the
camera for 10 seconds. The camera will be restarted when the camera is
factory reset.)
Problem Action
The video from the
camera is temporarily
lost.
- The video from the camera can be delayed according to a network delay.
Please check if the camera is installed in a place of proper wireless Internet
communications.
No sound is output
from the video.
- Click the Voice icon in the video playback page, or check if the voice is
turned On in your smart phone app.
- Some internet service providers do not support audio outputs in relay mode.
I forgot my Camera
password.
- You must create a new camera password.
- Press and hold the camera reset button for 10 seconds to factory reset the
camera, and then register the camera again.
I want to change my
password and/or
email address.
- After logging in, click on the <Account>. Select the item (password, or
email address) and enter your information.
Camera will be
connected in a relay
mode.
- Check the UPnP setting of the router.
- A network upload speed of at least 3.5Mbps (1080p) is recommended.
- Depending on the policy of your service provider, you can access in relay
mode.
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in the European Union and other European countries with separate
collection systems)
This marking on the product, accessories or literature indicates that the product and
its electronic accessories (e.g. charger, headset, USB cable) should not be disposed
of with other household waste at the end of their working life. To prevent possible
harm to the environment or human health from uncontrolled waste disposal, please
separate these items from other types of waste and recycle them responsibly to
promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this
product, or their local government office, for details of where and how they can take
these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions
of the purchase contract. This product and its electronic accessories should not be
mixed with other commercial wastes for disposal.
Hanwha Techwin cares for the environment at all product manufacturing stages, and is
taking measures to provide customers with more environmentally friendly products.
The Eco mark represents Hanwha Techwin's devotion to creating environmentally
friendly products, and indicates that the product satisfies the EU RoHS Directive.
Head Oce
86 Cheonggyecheon-ro Jung-gu Seoul 04541 Korea
Tel +82.2.729.5277, 5254 Fax +82.2.729.5489
www.hanwha-security.com
Hanwha Techwin America
500 Frank W. Burr Blvd. Suite 43 Teaneck, NJ 07666
Tel +1.877.349.3149
Hanwha Techwin Europe
Heriot House, Heriot Road, Chertsey, Surrey, KT16 9DT, United Kingdom
Tel#1 00800.8010.8022
Tel#2 +31.77.326.1580