Table of Contents
- Contents
- Guide
- Connections
- Peripherals
- Smart Features
- TV Viewing
- Picture and Sound
- System and Support
- Using the Time Functions and the Timers
- Using the Auto Protection Time and Energy Saving Functions
- Updating the TV's Software
- Audio and Video Functions for the Visually or Hearing Impaired
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
- The TV screen is turned off but audio continues
- Enabling audio for the video description function
- White text on black background (high contrast)
- Setting the screen to black and white
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the TV menu
- Showing captions
- Splitting the caption
- Selecting the caption language
- Setting the digital caption related options
- Listening to the TV through Bluetooth devices (for the hearing impaired)
- Configuring the repeat settings for remote control buttons
- Using Voice Assistants on TV
- Using Other Functions
- Precautions and Notes
- Read Before Using Apps
- Read Before Using the Internet Function
- Read Before Playing Photo, Video, or Music Files
- Read After Installing the TV
- Supported Resolutions for UHD Input Signals
- Read Before Connecting a Computer (Supported Resolutions)
- Supported Resolutions for Video Signals
- Read Before Using Bluetooth Devices
- Blocking programs based on their TV Rating
- Licenses
- Troubleshooting
- FAQ
- Accessibility Guidance
Samsung TU9010 User Manual
Displayed below is the user manual for TU9010 by Samsung which is a product in the TVs category. This manual has pages.
Related Manuals
E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com
Model Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Learn the Menu Screen link below.
“Learn the Menu Screen” Link
Contents
Guide
Connections
5Connection Guide
6 Connecting an Antenna
7Connecting to the Internet
10 Screen Sharing (Smart View) with your Mobile Device
12 Connection Cables for External Devices
14 Switching between external devices connected to the TV
16 Connection Notes
Peripherals
18 Controlling External Devices with a Samsung Remote
Control - Using the Universal Remote
19 Using Anynet+ (HDMI-CEC)
20 Controlling the TV with a Keyboard, Mouse, or Gamepad
22 Entering Text using the On-Screen Virtual Keyboard
Smart Features
24 Using Smart Hub
32 Using a Samsung account
34 Using Remote Access
40 Using the Apps Service
44 Using the Gallery App
45 Using the SmartThings App
46 Using the e-Manual
49 Using the Internet
50 Playing pictures/video/music
55 Using Bixby
TV Viewing
60 Using the Guide
61 Setting Up a Schedule Viewing
63 Using the Channel List
64 Editing Channels
65 Using a Personal Favorites List
66 TV-Viewing Support Functions
Picture and Sound
69 Adjusting the Picture Quality
71 Setting the Viewing Environment for External Devices
73 Changing the Picture Size and Position
74 Conguring a Sound Mode and Expert Settings
76 Using the Sound Support Functions
System and Support
78 Using the Time Functions and the Timers
81 Using the Auto Protection Time and Energy Saving
Functions
82 Updating the TV's Software
83 Audio and Video Functions for the Visually or Hearing
Impaired
88 Using Voice Assistants on TV
89 Using Other Functions
Precautions and Notes
91 Read Before Using Apps
92 Read Before Using the Internet Function
94 Read Before Playing Photo, Video, or Music Files
103 Read After Installing the TV
104 Supported Resolutions for UHD Input Signals
105 Read Before Connecting a Computer (Supported
Resolutions)
108 Supported Resolutions for Video Signals
110 Read Before Using Bluetooth Devices
111 Blocking programs based on their TV Rating
114 Licenses
Troubleshooting
Picture Issues
115 Testing the picture
Sound and Noise Issues
119 Testing the sound
Channel and Broadcast Issues
External Device Connectivity Issues
Network Issues
Anynet+ (HDMI-CEC) Issues
Remote Control Issues
Apps
Media Files
Voice Assistant Issues
Other issues
Diagnosing TV operational issues
Getting Support
133 Getting support through Remote Management
133 Finding the contact information for service
133 Requesting service
FAQ
The TV Screen does not Display Properly
134 When the TV screen does not display properly
The TV does not Turn On
141 When your TV does not turn on
The Picture is Distorted, or No Sound Comes Out of the
Sound Bar
147 When the TV does not connect with an external device
properly
Internet Access is not Available
152 When the TV can't connect to the Internet
There is No Sound or the Speakers are Making an Odd Sound
157 When no sound comes out of the TV, or the sound is
breaking up
The Remote Control does not Work
164 When the remote control does not work
Updating the Software
169 Updating to the latest TV software
Guide
Learn how to use various features.
Connections
You can watch live broadcasts by connecting a coaxial cable to your TV and can get access to the Internet by using a
LAN cable or wireless access point. Using various connectors, you can also connect external devices.
Connection Guide
You can view detailed information about external devices that can be connected to the TV.
Source Connection Guide Try Now
It shows you how to connect various external devices, such as video devices, game consoles, and PCs using pictures.
If you select the connection method and an external device, the connection details appear.
•Audio Device: HDMI (ARC), Optical, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup
HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.
•Video Device: HDMI
•Smartphone: Screen Sharing (Smart View), SmartThings, Apple AirPlay, Tap View
•PC: HDMI, Screen Sharing (Wireless), Apple AirPlay
•Input Device: Keyboard, Mouse, USB Gamepad, Bluetooth Device
•Game Console: HDMI
•External Storage: USB Flash Drive, Hard Disk Drive (HDD)
The connection method and available external devices may differ depending on the model.
Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2
minutes).
Connection Guide
Audio Device
Video Device
Smartphone
PC
Input Device
Game Console
External Storage
HDMI (ARC)
Optical
Bluetooth
Wi-Fi
Wi-Fi Speaker Surround Setup
HDMI Troubleshooting
Connect audio devices, such as speakers, sound bars,
headphones, or home theaters, to your TV.
The image on your TV may differ from the image above depending on the model and geographical area.
- 5 -
Connecting an Antenna
You can connect a coaxial cable to your TV.
An antenna connection is not necessary if you connect a cable box or satellite box.
- 6 -
Connecting to the Internet
You can get access to the Internet through your TV.
Settings General Network Open Network Settings Try Now
Congure network settings to connect to an available network.
Establishing a wired Internet connection
Settings General Network Open Network Settings Wired
If you connect a LAN cable, the TV automatically accesses the Internet.
If the TV does not automatically connect to the network, refer to "Network Issues" in "Troubleshooting."
Use a CAT 7 (*STP type) cable for the connection.
* Shielded Twisted Pair
The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
This function may not be supported depending on the model.
- 7 -
Establishing a wireless Internet connection
Settings General Network Open Network Settings Wireless
Make sure that you have the wireless access point's SSID (name) and password settings before attempting to
connect. The network name (SSID) and security key are available on the wireless access point's conguration
screen. See the wireless access point's user manual for more information.
Wireless Connection
Select your wireless network.
Refresh
Manage Saved Networks
The image on your TV may differ from the image above depending on the model and geographical area.
If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID).
If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or
PBC button on your access point within 2 minutes. The TV will connect automatically.
To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press
the Select button.
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Checking the Internet connection status
Settings General Network Network Status Try Now
View the current network and Internet status.
Resetting Your Network
Settings General Network Reset Network Try Now
Restore the network settings to the factory default.
Turning on the TV with a mobile device
Settings General Network Expert Settings Power On with Mobile
You can turn on the TV using a mobile device connected to the same network as the TV.
This function is available with a mobile device connected to the TV through the SmartThings app or the Apple AirPlay
function.
Connecting an IP control device to the TV
Settings General Network Expert Settings IP Remote
You can connect an IP control device to the TV remotely to manage your IP device.
To use this function, Power On with Mobile must be turned on.
Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if
an authorized third-party custom controller is installed and congured specically for a Samsung TV and if your Wi-Fi
network is password protected.
This function may not be supported depending on the model.
Changing the name of the TV
Settings General System Manager Device Name Try Now
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the
name.
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Screen Sharing (Smart View) with your Mobile Device
You can watch the screen of your mobile device on the TV screen through Smart View or Tap View.
For information on how to share the screen with your mobile device, refer to Source Connection Guide
Smartphone Screen Sharing (Smart View).
• To turn off Screen Sharing (Smart View), disconnect the mobile device or press the button on the remote
control.
• Using the Smart View menu on your mobile device, you can change the settings such as aspect ratio.
• Use AirPlay if you are an iPhone or iPad user. For more information, refer to Source Connection Guide
Smartphone Apple AirPlay.
- 10 -
Using the Tap View
By tapping the mobile device on your TV, you can watch mobile device's screen through the TV screen.
This function may not be supported depending on the model.
This function is available in Samsung mobile devices with Android 8.1 or higher.
1.
Enable Tap View on your mobile device.
For more information about conguration, refer to 'Enabling the Tap View' below for how to set.
2.
Turn on the screen of your mobile device.
3.
Tap your mobile device on the TV. The TV screen switches to mobile device's screen.
4.
Watch mobile device's screen on the TV screen.
This function enables mirroring (Smart View) by detecting vibrations generated when you tap the mobile device on the TV.
Be sure to tap away from the TV screen and bezel corners. It may scratch or break the TV or mobile device screen.
We recommend using your mobile device with the cover in place and lightly tap it on any external edge of the TV.
Enabling the Tap View
Enable Tap View in the SmartThings app.
Depending on the SmartThings app version, you may need to register the TV with your mobile device.
1.
Launch the SmartThings app on your mobile device.
2.
Select Settings ( ) in SmartThings app on your mobile device.
3.
Set the Tap View to on.
Upon connection for the rst time, select Allow on a pop-up window of the TV.
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Connection Cables for External Devices
You can view detailed information about the connection cables for external devices that can be connected to the TV.
Cable name Image Description
HDMI
to
HDMI
Each cable simultaneously transmits digital video and audio signals
from an external device to the HDMI port on the TV.
Cables are divided into various types according to the types of input
or output ports on external devices.
HDMI
to
MINI HDMI
HDMI
to
Micro HDMI
HDMI
to
USB Type-C
HDMI
to
DisplayPort
Mini DisplayPort
to
HDMI
- 12 -
Cable name Image Description
DVI
to
HDMI
DVI to HDMI cables can transmit only digital video signals and not
audio signals. We recommend that you use HDMI to HDMI cables.
Optical
Optical cables are used to transmit audio signals to external
speakers with low signal loss.
Optical cables do not transmit video signals.
Component
Component cables transmit analogue signals.
The video signal is separated and transmitted to the red, green, and
blue terminals to provide HD (1080i) pictures. The audio signal is
transmitted to the red and white terminals.
Composite
Composite cables transmit analogue signals.
The video signal is transmitted to the yellow terminal, and the audio
signal is transmitted to the red and white terminals.
Available connection cables may differ depending on the model or geographical area.
- 13 -
Switching between external devices connected to the TV
You can switch between TV programs and the content of external devices.
Source
When you select a connected external device on the Source screen, the output of the selected device is displayed on
the TV's screen.
On the standard remote control, press the SOURCE button.
To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control,
connect the device to an HDMI port on the TV, and then turn on the device. The output displayed on the TV is automatically
switched to the output of the device or you can congure universal remote control for the device automatically. For more
information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."
When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media
content listed on the device.
This function may not be supported depending on the device and geographical area.
Editing the name and icon of an external device
Source
You can change the port name for a connected external device or add it to the Home Screen.
Sources
Universal Remote
Edit
Information
Add to Home
Source
The image on your TV may differ from the image above depending on the model and geographical area.
1.
Move the focus to a connected external device.
2.
Press the up directional button. The following functions become available:
Available functions may differ depending on the port type.
- 14 -
1.Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices,
register them by following the instructions on the screen.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote."
2.Edit
You can rename the input ports and change the device icons.
3.Information
You can view detailed information about an external device.
4.Add to Home
You can add the port of an external device to the Home Screen for quick switching.
Using additional functions
You can use the following features on the Source screen.
•Remote Access
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
For more information, refer to "Using Remote Access."
•Connection Guide
Displays device connection instructions.
For more information, refer to "Connection Guide."
•Universal Remote
Lets you register external devices to your Samsung remote control and control them using the Remote.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote."
- 15 -
Connection Notes
When connecting an external device, note the following:
The number of connectors, and their names and locations may differ with the model.
Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors,
and their names and locations may differ with the manufacturer.
Connection notes for HDMI
• The following types of HDMI cables are recommended:
– High Speed HDMI Cable
– High Speed HDMI Cable with Ethernet
– Premium High Speed HDMI Cable
– Premium High Speed HDMI Cable with Ethernet
– Ultra High Speed HDMI Cable
• Use an HDMI cable with a thickness of 0.66 inches (17 mm) or less.
• Using a non-certified HDMI cable may result in a blank screen or a connection error.
• Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications.
• This TV does not support HDMI Ethernet Channel. Ethernet is a Local Area Network (LAN) built with coaxial
cables standardized by the IEEE.
• Use a cable shorter than 10 feet (3 m) to get the best UHD viewing quality.
• Many computer graphics adaptors do not have HDMI ports, but have DVI or DisplayPort ports instead. If your PC
does not support HDMI video out, connect your PC with a DVI to HDMI or HDMI to DisplayPort cable.
• When the TV is connected to an external device, such as a DVD/BD player or a set-top box via HDMI, power sync
mode will be automatically activated. In the power sync mode, the TV continues to detect and connect external
devices via HDMI cable. This function can be deactivated by removing the HDMI cable of the connected device.
This function may not be supported depending on the model.
- 16 -
Connection notes for computers
• For the resolutions supported by the TV, refer to "Read Before Connecting a Computer (Supported Resolutions)."
• If you want to connect your PC and TV wirelessly, both of them must be connected to each other on the same
network.
• When sharing content with other network-based devices, such as those in an IP (Internet Protocol) storage
system, sharing may not be supported due to the network’s configuration, quality, or functionality, for example,
if the network has an NAS (Network-Attached Storage) device.
Connection notes for mobile devices
• To use the Smart View function, the mobile device must support a mirroring function, such as Screen Mirroring
or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile
device's user manual.
• The Screen Sharing (Smart View) feature may not operate smoothly in a 2.4GHz environment. For better
experience, 5.0GHz is recommended. 5GHz may be available depending on the model.
• To use Wi-Fi Direct, the mobile device must support the Wi-Fi Direct function. To check whether your mobile
device supports Wi-Fi Direct function, refer to the mobile device's user manual.
• The mobile device and your Smart TV must be connected to each other on the same network.
• Use AirPlay if you are an iPhone or iPad user. For more information, refer to Source Connection Guide
Smartphone Apple AirPlay.
This function may not be supported depending on the model.
• The video or audio may stop intermittently, depending on network conditions.
• When sharing content with other network-based devices, such as those in an IP (Internet Protocol) storage
system, sharing may not be supported due to the network’s configuration, quality, or functionality, for example,
if the network has an NAS (Network-Attached Storage) device.
- 17 -
Peripherals
Connect external devices such as a keyboard for ease of use.
Controlling External Devices with a Samsung Remote Control - Using the
Universal Remote
Control the TV and connected external devices with a Samsung remote control.
Source Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices,
register them by following the instructions on the screen.
This function may not be supported depending on the model or geographical area.
You can also use the Anynet+ (HDMI-CEC) function to operate external Samsung devices with your TV's remote control
without any additional setup. For more information, refer to "Using Anynet+ (HDMI-CEC)."
Specic external devices connected to the TV may not support the universal remote feature.
Do not place any obstacles in front of an external device and TV's logo. It may cause signals from the remote control to be
transmitted improperly.
The TV memorizes both the external device and its connection port (HDMI 1, HDMI 2, etc.).
If you have difculty controlling external devices with the Universal Remote, try adjusting the positions of the external
devices.
This function may not operate properly depending on the TV installation environment and the features of external devices.
- 18 -
Using Anynet+ (HDMI-CEC)
Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.
You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and
that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote
control.
Connecting an external device through Anynet+ and using their menus
Settings General External Device Manager Anynet+ (HDMI-CEC) Try Now
1.
Set Anynet+ (HDMI-CEC) to On.
2.
Connect an HDMI-CEC-compliant device to the TV.
3.
Turn on the connected external device.
The device is automatically connected to the TV. After the connection process is nished, you can access the menu
of the connected device using your TV remote and control the device.
The connecting process can take up to 2 minutes to complete.
Read before connecting an Anynet+ (HDMI-CEC) device
Anynet+ (HDMI-CEC)-enabled devices must be connected to the TV with an HDMI cable. Note that some HDMI cables may
not support Anynet+ (HDMI-CEC).
You can congure the TV's Universal Remote to control third-party cable boxes, Blu-ray players, and home theaters that do
not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control -
Using the Universal Remote."
Anynet+ cannot be used to control external devices that do not support HDMI-CEC.
The TV remote control may not work under certain circumstances. If this occurs, set up the device as an Anynet+ (HDMI-
CEC)-enabled device again.
Anynet+ (HDMI-CEC) works only with external devices that support HDMI-CEC, and only when those devices are either in
standby mode or turned on.
Anynet+ (HDMI-CEC) can control up to 12 compliant external devices (up to 3 of the same type) except for home theaters.
Anynet+ (HDMI-CEC) can control only one home theater system.
To listen to 5.1 channel audio from an external device, connect the device to the TV via an HDMI cable and connect a 5.1
home theater system directly to the external device's digital audio output connector.
If an external device has been set up for both Anynet+ and a universal remote control, the device can be controlled only
with the universal remote control.
- 19 -
Controlling the TV with a Keyboard, Mouse, or Gamepad
Connecting a keyboard, mouse, or gamepad to make it easier to control the TV.
Settings General External Device Manager Input Device Manager Try Now
You can connect a keyboard, mouse, or gamepad to make it easier to control the TV.
Connecting a USB keyboard, mouse, or gamepad
Plug the keyboard, mouse or gamepad cable into the USB port.
If you connect a mouse, it is available only in the Internet app and Remote Access function.
XInput USB gamepads are supported.
For more information, refer to Input Device in Connection Guide ( Source Connection Guide Input Device).
Connecting a Bluetooth keyboard, mouse, or gamepad
Settings General External Device Manager Input Device Manager Bluetooth
Device List
If your device was not detected, position the keyboard close to the TV, and then select Refresh. The TV scans for available
devices again.
If you connect a mouse, it is available only in the Internet app.
For more information, refer to the Bluetooth device's user manual.
This function may not be supported depending on the model or geographical area.
- 20 -
Using the keyboard and mouse
Button Description
Directional keys Use to navigate the menu, or move the focus to highlight items on the Home Screen.
Windows key Displays the TV settings
Enter key Selects or runs a focused item
ESC key Returns to the previous screen
F1 / F2 / F3 / F4 key Color buttons ― / / /
F5 key Displays the Home Screen
F6 key Displays the Source screen
F7 key Displays the Channel List
F8 key Mutes the sound
F9 / F10 key Adjusts the volume
F11 / F12 key Changes the channel
Page Up / Page Down Scrolls a web page displayed by the Internet app.
Left-click Available only in the Internet app. You can click a menu or link to start a function as you do
on a PC.
Right-click
Available only in the Internet app. You can use the following functions:
The options displayed in the menu may differ depending on the selected item.
•Open
•Open Link in New Tab
•Enable Scroll Mode
The key operation may differ depending on some apps or the keyboard.
- 21 -
Setting up the input devices
Settings General External Device Manager Input Device Manager
•Keyboard Settings
You can set up the keyboard with the Keyboard Language and Keyboard Type functions.
•Mouse Settings
You can set up the mouse with the Primary Button and Pointer Speed functions.
Entering Text using the On-Screen Virtual Keyboard
Use the virtual keyboard to enter text on your TV.
Recommended text
Options
Predict Next Character
The image on your TV may differ from the image above depending on the model and geographical area.
1.Recommended text
When you type a word you want to use as a search term, this function displays related suggestions from which you
can choose one.
- 22 -
2.Options
Select on the virtual keyboard screen. The following options are available:
The options available may differ depending on the function running currently.
•Recommended text
•Reset Recommended Text Memory
•Accented Character Preview
•Predict Next Character (when using direction buttons)
•Language
3.Predict Next Character
Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed. You
can use the directional buttons on the remote control to select one.
- 23 -
Smart Features
You can enjoy various apps with Smart Hub.
Using Smart Hub
View descriptions of Smart Hub's basic functions.
From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or
listen to music stored on external storage devices, and perform more functions.
Some Smart Hub services are paid services.
To use Smart Hub, the TV must be connected to the Internet.
Some Smart Hub features may not be supported depending on the service provider, language, or geographical area.
Smart Hub service outages can be caused by disruptions in your Internet service.
To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information.
Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms &
Privacy by navigating to Settings Terms & Privacy. Try Now
If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select
Reset Smart Hub ( Settings Support Device Care Self Diagnosis Reset Smart Hub).
- 24 -
Displaying the Home Screen
Press the button.
Sources
TV HDMI 1 USB
Remote Access
Connection Guide
Universal Remote
Source
The image on your TV may differ from the image above depending on the model and geographical area.
On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be
moved or deleted from the screen.
1. Settings
When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can
quickly set frequently used functions by clicking the icons.
•e-Manual
You can open the user manual embedded in your TV.
- 25 -
•Picture Mode
You can select the picture mode that provides the best viewing experience. To change the picture mode, press
the Select button. To make ne adjustments, press the up directional button, and then select Picture Setup.
•Sound Mode
You can select a sound mode to optimize your listening experience. To change the sound mode, press the Select
button. To make ne adjustments, press the up directional button, and then select Equalizer Setup.
•Sound Output
You can select which speakers the TV uses for audio output. To change the audio output, press the Select
button. To connect to a Bluetooth speaker, press the up directional button, and then select Bluetooth Speaker
List.
Connecting Bluetooth speaker may not be supported depending on the model or geographical area.
•Game Mode
You can enable game mode to optimize the TV's settings for playing video games with a gaming console, such
as a PlayStation™, Xbox™, or Nintendo Switch™. To turn Game Mode on or off, press the Select button.
For more information, refer to "Setting the Viewing Environment for External Devices."
This function is only available when an external input source is being used.
This function may not be supported depending on the model.
•Caption
You can watch TV broadcasts with captions. To activate or deactivate the Caption function, press the Select
button. To run Accessibility Shortcuts, press the up directional button, and then select Accessibility Shortcuts.
•Sleep Timer
You can have the TV automatically turn off at a specic time. To change the sleep time, press the Select button.
To set the specic time at which the TV turns off automatically, press the up directional button, and then select
Set Up Off Timer.
•Network
You can view the current network and Internet status. Press the up directional button, and then select Network
Status or Network Settings.
- 26 -
•Color Tone
You can select a color tone suitable for your viewing preferences. To change to a color tone that you want,
press the Select button.
•Picture Clarity
You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button.
To set the detailed options, press the up directional button, and then select Picture Clarity Settings.
•Digital Output Audio Format
You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI
(eARC) for external devices that support the Dolby Digital+ format.
HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.
•Device Care
You can run Device Care to diagnose and optimize your TV. Device Care can also check and optimize the TV's
storage. If any problem is found, the TV can call for technical support.
•All Settings
Display the Settings menu.
This function may not be supported depending on the model or geographical area.
2. Source
You can select an external device connected to the TV.
For more information, refer to "Switching between external devices connected to the TV."
3. Search
You can search for channels, programs, movie titles, and apps from Smart Hub.
To use this feature, the TV must be connected to the Internet.
This function may not be supported depending on the model.
4. Apps
You can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding
apps on your TV.
To use this feature, the TV must be connected to the Internet.
For more information, refer to "Using the Apps Service."
- 27 -
5.Home
This menu appears rst when you press the button. Then you can quickly access Samsung Account, Notication,
or Privacy Choices.
•Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
For more information, refer to "Using a Samsung account."
• Notication
You can view a list of notications for all events that occur on your TV. A notication appears on the screen
when it is time to broadcast a scheduled program or when an event occurs on a registered device.
If you move the focus to Notication, and then press the Select button, a notication window appears on the
right and the following functions are available:
– Delete All
You can delete all your notifications.
– Settings
You can select services you want to be notified about.
When you select Allow sound, notifications are displayed with a notification sound.
•Privacy Choices
You can view and set the privacy policy for Smart Hub and various other services.
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6.Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content, such as TV shows, dramas, and
movies, in one place. Universal Guide can recommend content tailored to your preferences.
You can use this feature on your mobile device with the Samsung SmartThings app.
To enjoy the content from these apps on your TV, they must be installed on the TV.
When you watch some paid content, you may need to make a payment using their associated app.
Some content may be restricted depending on your network conditions and your subscriptions to paid channels.
Parental control is necessary when children use this service.
Images may look blurry depending on the service provider's circumstances.
This function may not be supported depending on the model or geographical area.
. Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image
content, such as artworks, photos, or to display the content.
This function is supported only in The Frame.
For more information, refer to the provided user manual.
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Move
Remove
The image on your TV may differ from the image above depending on the model and geographical area.
7.Moving an item on the Home Screen
Move the focus to the app you want to move, press and hold the Select button on the remote control, and then
select Move in option menu. Move the app to the desired position by pressing the left or right directional button,
and then press the Select button. The selected app is moved on the Home screen.
In the region that does not support the Universal Guide, press the down directional button on the remote control.
8.Removing an item on the Home Screen
Move the focus to the app you want to delete, press and hold the Select button on the remote control, and then
select Remove in option menu. The selected app is deleted.
You can add the apps you want to use often to the Home Screen using Apps. To add your favorite apps to the Home Screen,
refer to "Managing installed apps."
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Launching Smart Hub automatically
Settings General Smart Features Autorun Smart Hub Try Now
When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on.
You can turn this function on or off. Press the Select button at the current menu.
Launching the last used app automatically
Settings General Smart Features Autorun Last App Try Now
If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. You can turn this
function on or off. Press the Select button at the current menu.
This function may not be supported depending on the app.
Testing Smart Hub connections
Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now
Resetting Smart Hub
Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now
You can reset the Smart Hub settings. To reset Smart Hub, enter the PIN. The default PIN is "0000." You can set the PIN in
Settings General System Manager Change PIN.
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Using a Samsung account
Create and manage your own Samsung account.
Settings General System Manager Samsung Account Try Now
You can view the entire text of the Terms & Policy in Settings General System Manager Samsung Account
My Account Terms & Conditions, Privacy Policy after logging in to your Samsung account.
You can create a Samsung account at http://account.samsung.com. Once you have an account, you can use the same ID on
both the TV and the Samsung website.
Signing in to a Samsung account
Settings General System Manager Samsung Account Sign In
Creating a new account
Settings General System Manager Samsung Account Create Account
Sign up for a Samsung account on your mobile or PC. Visit : https://account.samsung.com.
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Managing your Samsung account
Settings General System Manager Samsung Account My Account
When you sign in to your Samsung account, you can use the following functions:
•Sign Out
When multiple people share the TV, you can sign out of your account to prevent others from seeing it.
To sign out of your Samsung Account ( Settings General System Manager Samsung Account), move
the focus to your account's icon, and then press the Select button. When a pop-up window appears, select Sign Out.
•Edit Profile
You can edit your account information.
To protect personal information, enter Edit Profile and then Sign-in Method is set to Profile image selection and
password entry (High security).
If you want the TV to log you into your account automatically whenever you turn on the TV, click Stay Signed In.
•Payment Info
You can view or manage your payment information.
•Back up
You can back up the TV settings to your Samsung Cloud storage. When resetting or replacing the TV, you can
also restore its settings with the backed-up settings.
•Sync Internet
Once you sign in to your Samsung account and configure the Sync Internet settings, you can share the favorites
and website bookmarks that you registered on other devices.
•Remove Account
You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are
not unsubscribed. To unsubscribe from your Samsung Account, visit the Samsung Accounts website (http://
account.samsung.com).
•Terms & Conditions, Privacy Policy
You can view the user agreement and privacy policy.
For more information about the terms and conditions, privacy policy, select View Details.
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Using Remote Access
Use the TV to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service.
Source Remote Access
You can use the TV to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service.
For easy computer use, connect a keyboard and a mouse to your TV in advance.
Remote Access secured by Knox
Access to remote PC and your work resources with this function.
Connect a keyboard and mouse to this TV before starting.
Featured Functions
Remote PC Screen Sharing
(Wireless)
Samsung DeX Ofce 365
Added Cloud Services
Add Cloud Service
The image on your TV may differ from the image above depending on the model and geographical area.
Connecting a Remote PC
Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual
Network Computing (VNC) for a PC running on Mac. To remotely connect to a PC, you must enter the IP address of
the remote PC or select a saved prole. Enter a correct username and password and select a correct protocol. If
there is any computer that can be accessed via the same network, the found IP and protocol are displayed.
To register a frequently used PC, move the focus to Manage User Proles, and then press the Select button. When a pop-
up window appears, select Add, and then enter the PC information.
When your PC enters in power saving mode, connection is not available. It is recommended to cancel the power saving
mode.
It is recommended to connect the wired network because the screen or sound may be interrupted depending on the
network condition.
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1.
Congure your computer’s settings to use the Remote Access function.
Remote connection to a PC running on Windows via the RDP protocol is only supported for Windows 7 or later. And the
operating system must be a Professional or higher edition.
Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 10.5 or later.
• Windows OS:
1)
Right-click the My Computer icon on Desktop or Windows Explorer and then click Properties.
2)
Click Advanced System Settings. The System Properties window appears.
3)
Click the Remote tab and then select the Allow Remote Assistance connections to this computer.
• Mac OS:
1)
Select Menu System Preferences and then click Sharing.
2)
Select the Screen Sharing and Remote Login check box.
3)
Run the resolution changing app downloaded from App Store and then change the resolution to 1440 x
900 or lower.
If you do not change the resolution in Mac OS, the previous image may appear while connecting a remote
computer.
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2.
Enter the required settings for connecting the computer remotely.
Connect to Remote PC
Make sure the PC is on and remote access is set to "Allow".
PC/Prole
IP address or prole
Username
Enter a username.
Protocol
RDP (for Windows users)
Password
Enter a password.
Remember my credentials (PC/Prole, Username, Protocol and Password)
Connect
Cancel
Manage User Proles
The image on your TV may differ from the image above depending on the model and geographical area.
1.Enter the IP address of the PC you want to connect to.
• In case of Windows, when the computer to connect is within the same network (router/AP), run “cmd" command
in Settings Network and Internet View Network properties or in Start Run, and then run “ipconfig” to
check the IPv4 address of the computer.
• In case of Mac, you can check the IP address in Settings Remote Access.
• When the TV and computer are not within the same network, it is required to know the public IP and configure
the router and AP. Check whether the router connected to the computer supports port forwarding. When the
company provides additional security features such as firewall, seek help from a security officer.
Home Ofce
2.Enter the Username of the computer.
How to check the Username: Control Panel User Account Control in Windows, System Preferences Users &
Groups in Mac.
3.Select the Protocol for the computer’s OS. (Windows: RDP, Mac: VNC)
4.Enter the password for the login account.
For use of PIN, do not enter PIN but the specied password of the computer.
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Playing Multimedia Content on a Remote PC
When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears.
When the sharing folder icon is clicked in the top bar, the folders shared on Windows or Mac OS appear. You can
play back any media content in a folder.
For more information, refer to "Playing pictures/video/music."
To use this function, the folder sharing option on the computer to access must have been enabled as shown below:
• Windows OS:
1.
Run Windows Explorer and then move to the folder to share.
2.
Right-click the folder and then click Properties.
3.
After the Properties window appears, click the Sharing tab and then click Advanced Sharing.
4.
After the Advanced Sharing window appears, select the Share this folder check box.
• Mac OS:
1.
Select Menu System Preferences and then click Sharing.
2.
Select the File Sharing check box.
3.
To add a folder to share, click the Add+ button at the bottom.
4.
Select a folder and then click Add+.
It is recommended to connect the wired network because the screen or sound may be interrupted depending on the
network condition.
When playing a video le via a remote computer, the screen or sound breaking may be encountered.
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Using Screen Sharing (Wireless)
Follow the instructions on the screen to adjust the PC settings and wirelessly connect the TV to the PC.
This function is only available for PCs that support wireless screen sharing.
This function is supported by Windows 10.
You can connect AirPlay in Mac.
Using Samsung DeX
Samsung DeX can be connected from the TV via wireless network.
When the mobile device does not appear on the screen, select Mobile Connection Guide and then follow the screen
instructions.
This function is available only on mobile devices that support the wireless Samsung DeX.
Using Ofce 365
You can read or create a document after accessing the Ofce 365 website.
Run the browser in full-screen mode.
URL modication is impossible in the Ofce 365 page.
Adding the Cloud Service
Select the Add Cloud Service icon. Use the bookmarking function of the browser, you can add or delete the cloud
service link to or from Remote Access.
To add the cloud service, you must be signed in to your Samsung account.
The number of cloud services that can be added to Remote Access is limited.
- 38 -
Using Cloud Service
You can access the cloud service by selecting the cloud service icon added to Remote Access.
The screen on the web page may differ from that of a computer.
You can copy or paste any text. Some image formats are supported.
For easy and secured login in Cloud Service, Remote Access Pass is additionally supported as well as Samsung Pass.
Setting Samsung Pass or Remote Access Pass.
Set Samsung Pass or Remote Access Pass to Use in Source Remote Access Run the Remote Access browser
(Additionally select Ofce 365 or Add Cloud Service)Internet Menu Settings.
Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on
mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely
stored on your TV.
However, the log in to Remote Access Pass may not work depending on the site policy.
To securely access the cloud service, you can use the browser's automatic shutdown or clear the history logs.
Before accessing the cloud service, refer to "Read Before Using the Internet Function."
The cloud service supports the following keyboard shortcuts:
• F1: Returns to Remote Access's Home screen.
• F8: Mutes the sound.
• F9/F10: Adjusts the volume.
• F11: Switches between full screen or default screen.
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Using the Apps Service
Download and run various apps from Smart Hub.
Apps
You can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding
apps on your TV.
To use this feature, the TV must be connected to the Internet.
When Smart Hub is launched for the rst time, the default apps are automatically installed. The default apps may differ
depending on the geographical area.
It is recommended to use the landscape mode in some apps for The Frame.
Apps
Editor's Choice
Most Popular
The image on your TV may differ from the image above depending on the model and geographical area.
1. Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
If you are signed out of your Samsung account, select Sign In to sign in.
If you want to download new apps using Apps, rst sign in to your Samsung account.
2. App Search
You can search for available apps.
3. Settings
You can manage the installed apps.
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Installing an app
1.
Move to the app you want to install, and then press the Select button. The detailed information screen appears.
2.
Select Install. When the installation is complete, the Open menu appears.
3.
Select Open to run the app immediately.
You can view installed apps on the Settings screen.
If the TV's internal memory is insufcient, you can install some specic apps on a USB device.
You can run an app installed on a USB device only when the USB device is connected to the TV. If the USB device is
disconnected while an app is running, the app is terminated.
You cannot run an app installed on a USB device on a PC or another TV.
Launching an app
You can run the app desired from Downloaded App.
The icons below appear within the selected app's icon and indicate the following:
– : The app is installed on a USB device.
– : The app has a password.
– : The app needs to be updated.
– : The app supports the mirroring function.
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Managing installed apps
Select Settings on Apps. You can manage installed apps.
Settings
Auto Update : ON
Copyright
Delete
Add to Home
Lock
Move
Reinstall
View Details
The image on your TV may differ from the image above depending on the model and geographical area.
1.Removing an app
1.
Select an app to delete.
2.
Select Delete.
The selected app is deleted.
Ensure that the related app data is also removed when you remove an app.
Standard apps cannot be uninstalled.
2.Adding apps to the Home Screen
1.
Select an app to add.
2.
Select Add to Home.
3.
After the Home Screen appears, move the selected app to the desired location.
4.
Press the Select button.
The selected app is added to the Home Screen.
If the selected app is already added to the Home Screen, this function is disabled.
- 42 -
3.Locking and unlocking apps
1.
Select an app to lock or unlock.
2.
Select Lock/Unlock.
The selected app is locked or unlocked.
To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in Settings General
System Manager Change PIN.
4.Moving apps
1.
Select an app to move.
2.
Select Move.
3.
Move the app to the desired location.
4.
Press the Select button.
The selected app is moved.
This function may not be supported depending on the model or geographical area.
5.Reinstalling an app
1.
Select the app to install again.
2.
Select Reinstall.
Reinstallation starts.
6.Checking the app information details
1.
Select the app to check.
2.
Select View Details.
The app information screen appears.
You can rate an app on the View Details screen.
7.Automatically updating apps
To automatically update the installed apps, set Auto Update to ON.
Automatic update is enabled only when the TV is connected to the Internet.
- 43 -
Using the Gallery App
View photos and videos synchronized with the Samsung Cloud.
Gallery
Gallery
View: Daily
The image on your TV may differ from the image above depending on the model and geographical area.
You can enjoy various content synchronized with a mobile device that supports the Samsung Cloud. The available
content types are photos, videos, stories, and other content shared through your groups.
If you have shared content from your groups, you can access them in notications.
To use the Gallery app, you must be signed in to your Samsung account that uses the Samsung Cloud.
This function may not be supported depending on the model.
1. Open category
Move to at the top left of the screen using the directional buttons on the remote control to view by category the
content synchronized with the Samsung Cloud.
2.View: Daily / View: Monthly
Sort the content by day or month.
3. Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
If you are signed out of your Samsung account, select Sign In to sign in.
4. Gallery Settings
Set a PIN for screen lock to restrict access to the Gallery app, or view the terms and condition.
- 44 -
Using the SmartThings App
Monitor and congure the smart devices you have connected to the SmartThings service.
SmartThings
All Devices
Scenes
Device List
The image on your TV may differ from the image above depending on the model and geographical area.
From your TV, you can monitor and congure smart devices you connected to the SmartThings service via the
SmartThings app installed on them. You can receive notications about the statuses of your connected devices.
To use this function, you must be logged in to your Samsung account.
This function may not be supported depending on the model or geographical area.
1.Location selection list
Press the Select button to identify all connected devices or the devices specic to a location.
2. Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
If you are signed out of your Samsung account, select Sign In to sign in.
- 45 -
3. Settings
Turn notications on or off for the connected smart devices.
4.Scenes
Control multiple devices with one command after setting scenes via the SmartThings app on your mobile device.
5.Device list
View a list of the connected smart devices and their statuses.
You can add and control new devices through the SmartThings app on your mobile device. You can check and
control various devices, such as speakers, smart devices (IoT devices), and home appliances registered on the
server. Please refer to the user guide of the SmartThings app on your mobile device for more details.
Controlling your TV with the mobile SmartThings app
You can register your TV and use some features of the TV through the SmartThings app on your mobile device.
Using the e-Manual
Control and read the manual embedded in your TV.
Launching the e-Manual
Settings Support Open e-Manual
You can view the embedded e-Manual that contains information about your TV's key features.
You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (http://
www.samsung.com).
Some menu screens cannot be accessed from the e-Manual.
- 46 -
Using the buttons in the e-Manual
e-Manual
Guide
Troubleshooting
First Time Use
Recently Viewed
Topics
FAQ
The image on your TV may differ from the image above depending on the model and geographical area.
1. (Search)
Select an item from the search results to load the corresponding page.
2. (Sitemap)
It displays the lists for each item in e-Manual.
3. (Index)
Select a keyword to navigate to the relevant page.
This function may not be supported depending on the model or geographical area.
4.Moving to FAQ
You can nd the troubleshooting of the selected symptom.
5. (Recently Viewed Topics)
Select a topic from the list of recently viewed topics.
- 47 -
e-Manual
Internet
Surf the Internet on your TV.
Before using the Internet, refer to "Read Before Using the Internet Function."
Words in blue (e.g., Internet) indicate a menu item.
The image on your TV may differ from the image above depending on the model and geographical area.
6. (Try Now)
Allows you to access the corresponding menu item and try out the feature right away.
7. (Link)
Access an underlined topic referred to on an e-Manual page immediately.
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Using the Internet
Surf the Internet on your TV.
Internet
When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a
desired web site, you can get immediate access to it.
You can use the Internet function more easily after connecting a keyboard and mouse.
The web pages may differ from those on a PC.
Before using the Internet, refer to "Read Before Using the Internet Function."
The Internet app has an embedded Samsung Pass ( Internet Internet Menu Samsung Pass Settings). With
Samsung Pass, you can log into the website easily and securely. When you visit the website again, you can log in with
Samsung Pass Biometrics Authentication on your mobile device without entering your ID and password. However, this
Samsung Pass login may not work depending on the website policy. For this purpose, you must have been logged in the
mobile device with a Samsung account registered in Samsung Pass.
- 49 -
Playing pictures/video/music
Play media content stored on your TV, USB devices, mobile devices, cameras, PCs, etc.
Source Connected Device Try Now
Samsung USB
Samsung USB
Filter By : All
Sort By : Title
Options
The image on your TV may differ from the image above depending on the model and geographical area.
You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the TV.
You cannot play media content if the content or the storage device is not supported by the TV. For more information, refer
to "Read Before Playing Photo, Video, or Music Files."
Backup important les before connecting a USB device. Samsung is not responsible for damaged or lost les.
You can use the following functions on the media content list screen of a storage device.
1.Filter By
Filters the media content by type of media.
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2.Sort By
Sorts the content list by Title or Date.
This function may not be supported depending on the type of external device.
3.Options
Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is
reloaded.
Playing multimedia content on a PC or mobile device
1.
Select a device with media content in Source. The media content list in the device appears.
2.
Select a media content item from the list.
The selected content is played.
The content may not be played depending on the encoding method or le format. Furthermore, several functions may be
restricted.
Content on devices connected to the TV via your network may not play smoothly due to network communication problems.
If this occurs, use a USB device.
Playing multimedia content on a USB device
1.
Connect a USB device to the USB port.
2.
When a pop-up message appears on the screen, select Browse to easily move to the list of multimedia content
stored on the device.
If a USB device that contains the content you want to play is already connected to the TV, select the USB device in the
Source screen.
3.
Select a content item to play from the list.
The selected content is played.
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Listening to your mobile device sound through the TV speaker using Sound Mirroring
1.
Search for and connect to your TV from the (Bluetooth) device list on your mobile device.
2.
Select media content to play on your mobile device.
The selected media is played through the TV speaker.
If the TV and the sound bar are connected wirelessly, the operation may be restricted.
This function may not be supported depending on the model or geographical area.
Buttons and functions available while playing multimedia content
Press the Select button while playing any video, or photo content. The following buttons appear.
The provided buttons and functions may not be supported depending on the model or geographical area.
The available buttons and functions may differ with the content you are viewing or playing.
•Pause, Play
Pauses or plays the multimedia content.
• Jump Backward, Jump Forward
Press the up directional button to move the focus to the playback control bar, and then select the left or right
directional button in the playback control bar to move backward or forward by 10 seconds in the video.
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• Move to a specific playback section, move up the focus on the playback bar, and then select one of the five
thumbnails.
This function may not be supported depending on the file format.
• Stop
Stop the contents being played.
•Previous / Next
Displays the previous or the next multimedia content file.
•Rewind / Fast Forward
Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up to 3 times
faster than normal, select the button repeatedly. To return to normal speed, select the option or press the
button.
You can use the following functions when the video is paused. Note that with the video paused, the TV does not
play audio.
–Slow Rewind or Slow Forward: Allows you to play a video slowly backward or forward by selecting the or
option. There are 3 playback speeds. To change the playback speed, press the option repeatedly. To
return to normal speed, select the option or press the button.
•Repeat
Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedly.
•Shuffle
Plays music files in random order.
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•Picture Off
Plays music files with the screen off.
•Screen Fit
Fits a photo to the screen.
•Rotate left / Rotate right
Rotates a photo left or right.
•Zoom
Zooms in a photo.
•Background Music
Pauses or resumes the background music while the TV displays photos.
This function is available after enabling the Background Music option.
•Options
The available options may differ with the model and content.
Function Description
Slideshow Speed
Sets the slideshow speed.
If there is only one image le in the USB device, the slide show is not played.
Slideshow Effect
Applies transition effects to the slide show.
If there is only one image le in the USB device, the slide show is not played.
Background Music
Plays background music as you set in the pop-up window while the TV displays photos.
The music les must be saved in the same USB device as the photo les.
To pause the background music, select Background Music on the playback screen bottom.
Subtitles
You can set the detailed subtitle options, such as the language, sync, size, and color.
If subtitles are not displayed correctly, check the encoding setting.
Rotate Rotates the video.
Audio Language
Changes the audio language.
This function is only available if the video supports multi-track sound.
Information Displays detailed information about the current multimedia content.
- 54 -
Using Bixby
Set Voice Assistant to Bixby. Speak into the microphone on your Samsung Smart Remote to control your TV.
This function is available only if Voice Assistant is set to Bixby. ( Settings General Voice Voice Assistant)
This function is supported only in The Frame.
Bixby is available only when the TV is connected to the Internet.
To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not
signed in to your Samsung account.
Bixby only supports some languages, and the supported functions may differ depending on the geographical area.
Bixby may not be supported depending on the geographical area.
- 55 -
Starting Bixby using buttons on the Samsung Smart Remote
You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on
your Samsung Smart Remote, say a command, and then release the button.
To view the Bixby guide, press the button once:
• When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select
button to go to the Explore Bixby screen.
- 56 -
Learning about the Explore Bixby Screen
Explore Bixby
You can say something like:
All Services
The image on your TV may differ from the image above depending on the model and geographical area.
1. My Prole
Go to the My Prole screen to create a new account or register a voice ID. When a voice ID is registered, you can log
in with your voice and see the icon that Bixby generated for your voice.
You can delete a voice ID after selecting My Prole. When the voice ID is deleted, its icon also disappears.
If you are signed out of your Samsung account, select My Prole to sign in.
2. Tutorials
The pop-up window on using Bixby appears.
3. Settings
You can change the settings for using Bixby.
These functions may not be supported depending on the geographical area.
These functions can be set in Bixby Voice settings ( Settings General Voice Bixby Voice settings).
•Language
You can change Bixby's language.
The languages of the TV and other apps will not change.
Bixby only supports some languages.
- 57 -
•Voice response
You can change or turn off Bixby's voice.
This function may not be supported depending on the language selected for Bixby.
•Sound feedback
Play a sound when Bixby starts and stops listening.
•Privacy
You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services.
4.Recommended commands
Displays recommended commands you can use to control the TV with Bixby given the current context.
If you do not want to see the recommended commands, set Voice Hint to Off ( Settings General Voice
Voice Hint).
5.All Services
You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move
to the desired command, and then press the Select button. You can operate the TV with various voice commands.
Read Before Using Bixby
• The supported voice interaction languages and features may differ depending on the geographical area.
• If the language set differs from the language of your country, some features are not available.
• Bixby is available only when the TV is connected to the Internet.
• Even if the TV is connected to the Internet, there may be no response due to a Bixby server error.
- 58 -
• The existing functional specifications may be changed if Bixby is updated.
• Bixby is available only on TVs that support it and come with remote controls that have a microphone.
• Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains
numeric values or symbols, the function may not operate properly.
• Searched results may not provide complete results.
• You may be required to pay for some apps. Consequently, you may encounter a service application or contract.
• To change the current channel by saying channel names as voice commands, you must finish Set Up Your Service
Provider. If Set Up Your Service Provider is not completed, you can complete it using Reset ( Settings
General Reset). Try Now
• To use the voice text input function and the search function, you must consent to provisions allowing third
parties to collect and use your voice data.
• To use the Bixby function, you must:
– Agree to Smart Hub's Terms of Use.
– Agree to a guidance regarding the collection and use of personal information for the Smart Hub service.
– Consent to the collection and use of personal information for the voice interaction-based service.
Provisions for using Bixby
• The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment (TV
sound and ambient noise).
• The optimal volume for voice commands is between 75 dB and 80 dB.
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TV Viewing
You can use convenient features while watching TV. Additionally, you can edit the channel list or create favorite
channel lists.
Using the Guide
See an overview of each channel's program lineup.
Live TV Guide Try Now
Guide Channel List
Recommended
The image on your TV may differ from the image above depending on the model and geographical area.
In the Guide, you can see the daily program schedules for each station, see program information, choose a program
to watch, and set up a schedule viewing.
To view the Guide while watching TV, press the (Channel) button on the Samsung Smart Remote or press the GUIDE
button on the standard remote control.
To see information about analog channels and use the analog channel functions of the Guide, you must nish the service
provider settings in initial setup.
To view the Guide, you must rst set the TV's clock ( Settings General System Manager Time Clock).
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Move the focus to the program you want in the Guide, and then press and hold the Select button. You can use the
following functions:
•Schedule Viewing
You can schedule the viewing of a broadcast scheduled program.
•Cancel Scheduled Viewing
You can cancel scheduled viewings.
•View Details
You can see detailed information about the selected program. The information may differ or may not be
provided depending on the broadcast signal.
Setting Up a Schedule Viewing
Congure the TV to show a specic channel or program at a specic time and date.
The appears next to programs that have been congured for a scheduled viewing.
To set up a schedule viewing, you must rst set the TV's clock ( Settings General System Manager Time
Clock).
Using the schedule viewing options from the guide screen
On the Guide screen, select a program you would like to view, press and hold the Select button, and then select
Schedule Viewing in the pop-up menu that appears.
Using the schedule viewing options while watching a program
Press the Select button while watching TV. The Program Info window appears. Select a program that will be
broadcast using the left or right directional buttons. Press the Select button, and then select Schedule Viewing to
schedule viewing of that program.
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Using schedule viewing to view programs at a specied time on a specied date
Live TV Schedule Manager Add Viewing
To schedule a viewing, set the values for Antenna, Channel, Repeat, Date, and Start Time of the broadcast program
to view, and then select Save.
Check the current time in Settings General System Manager Time Clock.
Setting the schedule Viewing Time
Live TV Schedule Manager
You can change scheduled viewing information or cancel scheduled viewings.
You can set up a maximum total of 30 Schedule Viewing entries.
•Edit
You can set the start time of a scheduled viewing. If you choose a program from the Guide, the Start Time can be
set to up to 10 minutes before the program.
•Delete
You can delete scheduled viewings.
•View Details
You can view detailed information about scheduled viewings.
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Using the Channel List
Change the channel or check programs on other digital channels.
Live TV Channel List
Using the Channel List, you can change the channel or check programs on other digital channels while watching TV.
The Channel List screen contains the following icons:
– : A favorite channel
If you press the left directional button when viewing the Channel List screen, you can use the following functions:
•Air or Cable
To select Air or Cable, move the focus to Air or Cable, and then press the Select button. Air is suitable for homes
equipped with separate, over-the-air antennas. Cable is suitable for homes that subscribe to a local cable-
service, but do not have a cable box. You do not need to use this function if your TV is connected to a cable box or
satellite box.
This function may not be supported depending on the incoming broadcast signal.
•All Channels
Displays the channels that the TV found during the Auto Program channel search.
These are the channels your TV will receive either over the air if your TV is set to Air or over cable if your TV is set to
Cable. See Air or Cable above.
•Favorites
Displays Favorites 1 to Favorites 5.
It displays only the favorites list that includes the favorite channel.
•Samsung TV Plus
While the TV is connected to the Internet, you can watch popular programs or highlights for each theme through
a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for
Samsung TV Plus.
This function may not be supported depending on the model or geographical area.
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Editing Channels
Edit the channels stored on your TV.
Live TV Channel List Edit Channels
The Edit Channels screen contains the following icons:
– : A favorite channel
On the Edit Channels screen, you can select channels and use the following functions:
•Delete / Restore
After selecting a target channel to remove in Edit Channels, select Delete. Removed channels are not displayed
in the Channel List.
Select any deleted channels and then select Restore to restore the channels to the list.
•Rename Channel
After selecting a channel to change in Edit Channels, select Rename Channel to change the channel name.
You can rename only one channel at a time.
This function is only available for analog channels.
•Save and Exit
Saves and closes the Edit Channels screen.
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Using a Personal Favorites List
Designate frequently watched channels as favorite channels.
Favorite channels are highlighted in the Edit Channels and Channel List screens with the symbol. You can create
up to ve favorites lists so that your family members can create their own personal favorites list.
Create a favorites list
Live TV Channel List Edit Channels
1.
Press the left directional button on the remote control to select the desired Favorites list.
2.
Press the right directional button to select Add Channels.
3.
Select the desired channel in the list on the screen.
4.
Press Add Channels to add the selected channel in the Favorites list.
Select Favorites 1 - Favorites 5 on the Edit Channels screen and the following functions are available:
•Add Channels
In the channel list, select one or more channels to add in the favorite list and then select Add Channels.
•Remove
Removes one or more channels from a favorites list.
•Change order
Changes the order of one or more channels selected in a favorites list.
•Rename Favorites
Renames a favorites list.
•Save and Exit
Saves and closes the Edit Channels screen.
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TV-Viewing Support Functions
Use the functions that are available while watching TV.
Changing the broadcast signal
Live TV Channel List
Press the up directional button on your remote control, move the focus to Air or Cable, and then press the Select
button.
You do not need to use this function if your TV is connected to a cable box or satellite box.
Scanning for available channels
Settings Broadcasting Auto Program Try Now
Do not use this function if your TV is connected to a cable box or satellite box.
If the TV has saved channels, Auto Program deletes the existing list, and then saves the newly scanned channels.
Using Program Rating Lock
Settings Broadcasting Program Rating Lock Settings Try Now
This function is useful for controlling what programs children can watch on the TV based on their ratings. Program
Rating Lock Settings does not, however, block programs originating from external sources, such as Blu-ray players,
DVD players, or USB les.
Every time you access Program Rating Lock Settings, you must enter the security PIN. You must also enter this PIN
to watch a blocked program. The default PIN is "0000." To change the PIN, go to Settings General
System Manager Change PIN.
Program Rating Lock Settings may not be supported depending on your input signal.
For more information about how to set your password, refer to "Setting up a password."
For more information about the rating system of different countries, refer to "Blocking programs based on their TV Rating."
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Watching blocked / restricted programs
To watch a blocked program, enter the PIN when requested.
When initially showing a restricted program or movie, the screen is blank because the Program Rating Lock
Settings blocks it. Enter the PIN to unblock the program when a message appears requesting the code.
Enable Data Service
Settings Broadcasting Data Service
Access services from entertainment providers, online providers, and CE manufactures through Data Service.
This function may not be supported depending on the model or geographical area.
Some channels may not include the Data Service.
You can use the following functions:
•Data Service
Enable or disable data services.
•Do Not Track
Ask apps and services not to track your browsing activity.
•Private Browsing
Enable Private Browsing to stop the browser from saving your Internet history.
•Delete Browsing Data
Delete all saved cookies.
If you want this function enabled or disabled, use the Data Service menu item to turn it on or off.
An application on broadcast channel may malfunction temporarily depending on the circumstances of the broadcast station
or application provider.
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Conguring advanced broadcasting audio settings
Settings Broadcasting Audio Options
Audio Options functions differently for analog and digital channels.
•Preferred Language
This is the language you will hear while watching TV if the language is included in the broadcast signal.
•Multi-Track Sound
You can select the multi-track sound function depending on broadcasting signal.
This function may not be supported depending on the model or geographical area.
Checking digital channel signal info and strength
Settings Support Device Care Self Diagnosis Signal Information Try Now
If your TV is attached to a separate, over-the-air antenna, you can use the signal strength information to adjust the antenna
for increased signal strength and improved HD channel reception.
This function is only available for digital channels.
This function may not be supported depending on the geographical area.
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Picture and Sound
You can change the settings for the picture and the sound according to your preference.
Adjusting the Picture Quality
Change the Picture Mode and adjust Expert Settings.
Choosing a picture mode
Settings Picture Picture Mode Try Now
You can select the Picture Mode that provides the best viewing experience.
•Dynamic
Makes the picture brighter and clearer in bright viewing environments.
•Standard
Is the default mode suitable for general viewing environments.
•Natural
Reduces eye strain for a comfortable viewing experience.
•Movie
Is suitable for watching TV or movies in a dark room.
•FILMMAKER MODE
You can watch the source content (e.g., movie) as it is. The image defined as FILMMAKER MODE automatically
switches to FILMMAKER MODE while watching.
This function may not be supported depending on the model or geographical area.
FILMMAKER MODE may look darker than other picture modes.
You can change FILMMAKER MODE to a different Picture Mode. However, the changed Picture Mode will be maintained
even after watching the picture defined by FILMMAKER MODE.
FILMMAKER MODE™ logo is a trademark of UHD Alliance, Inc.
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Conguring advanced picture settings
Settings Picture Expert Settings Try Now
Congure the screen settings to your taste by using the following functions:
•Brightness Try Now
•Contrast Try Now
•Sharpness Try Now
•Color Try Now
•Tint (G/R) Try Now
•Apply Picture Settings Try Now
•Picture Clarity Settings Try Now
When LED Clear Motion is set to On, the screen appears darker than when it is Off.
This function may not be supported depending on the model.
•Contrast Enhancer Try Now
•Film Mode Try Now
This function is only available when the input signal is TV, AV, Component (480i, 1080i), or HDMI (1080i).
•Color Tone Try Now
•White Balance Try Now
•Gamma Try Now
•Shadow Detail Try Now
•RGB Only Mode Try Now
This function may not be supported depending on the model.
•Color Space Settings Try Now
•Reset Picture Try Now
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Setting the Viewing Environment for External Devices
You can optimize the TV for viewing specic video formats.
Playing games on an optimized screen
Settings General External Device Manager Game Mode
You can enable game mode to optimize the TV's settings for playing video games with a gaming console, such as a
PlayStation™, Xbox™, or Nintendo Switch™.
This function may not be supported depending on the model.
The game mode is not available for normal TV viewing.
The screen may shake somewhat.
When Game Mode is enabled, Picture Mode and Sound Mode are switched to Game automatically. Sound Mode may not be
automatically switched depending on the selected audio device on the Sound Output menu.
When Game Mode is set to On, some functions are not available.
To use a different external device on the same port, remove the game console connection, set Game Mode to Off, and then
connect the external device to the port.
The Game Mode functions used for Nintendo Switch™ are subject to change without prior notice.
Adjusting the image quality of HDR game
Settings General External Device Manager HGiG
Set the optimal resolution based on the brightness for HDR game content.
When HDR sources are input in Game Mode, this menu is activated.
This function may not be supported depending on the model.
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Using Cable Box IP Remote
Settings General External Device Manager Cable Box IP Remote
Set the cable box that supports IP control to be controlled with Samsung remote control.
This function may not be supported depending on the model.
Using Input Signal Plus
Settings General External Device Manager Input Signal Plus Try Now
Expands the input signal range for HDMI connections.
When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the
Input Signal Plus function to On, the TV screen may icker.
When you connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency, or any FHD
frequency, the Input Signal Plus function may not be available. In this case, turn off the Input Signal Plus function.
For more information, refer to "Supported Resolutions for UHD Input Signals."
This function may not be supported depending on the model or geographical area.
Using HDMI Black Level
Settings General External Device Manager HDMI Black Level Try Now
Use HDMI Black Level to adjust the black level to compensate for low black levels, low contrast, or dull colors
generated by external devices connected to the TV via an HDMI cable.
This function is only available when the input signal connected to the TV via an HDMI connector is set to RGB444.
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Changing the Picture Size and Position
Change the picture size and position for your TV.
Changing the picture size settings
Settings Picture Picture Size Settings
•Picture Size Try Now
You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3.
Supported picture sizes differ with the input signal. For more information, refer to "Picture sizes and input signals."
•Fit to Screen Try Now
Fitting the picture to the screen.
This function may not be supported depending on the Picture Size setting.
This function may not be supported depending on the broadcast signals.
•Zoom and Position Try Now
Adjusting the picture size and/or position.
This function is available only if Picture Size is set to Custom.
To change the picture position on analog channels, first enlarge the picture and then change the position.
These functions may not be available on Samsung TV Plus and some applications.
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Conguring a Sound Mode and Expert Settings
Change the Sound Mode and adjust Expert Settings.
Choosing a sound mode
Settings Sound Sound Mode Try Now
You can select the available sound mode that you prefer for a content type or your listening environment.
When an external device is connected, Sound Mode may change accordingly.
This function may not be supported depending on the model.
Conguring advanced sound settings
Settings Sound Expert Settings Try Now
You can personalize the sound quality by adjusting the following settings.
•Balance Try Now
•Equalizer Try Now
This function is not available when the Sound Mode function is set to Adaptive Sound or Amplify.
The name and properties of this function may appear differently depending on the connected external device.
•HDMI-eARC Mode
You can connect an audio device that supports eARC via HDMI-eARC. Muting occurs temporarily during device
connection.
HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.
This function may not be supported depending on the model.
•Digital Output Audio Format Try Now
Select the digital audio output format. If you select the Auto option, the audio device outputs automatically in a
supported format.
If you select the Pass-Through option, audio data is output with no processing.
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•Digital Output Audio Delay Try Now
This feature is only available when the external device is connected via HDMI (eARC) and SPDIF (Sony Philips Digital
Interface).
HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.
•Dolby Atmos Compatibility Try Now
You can set the TV to allow Dolby Digital+ with Atmos streams that are input from external devices.
Set to On if the audio device connected via HDMI (eARC) supports Dolby Atmos. The TV screen may flicker when
this function is turned on or off.
If this function is on, set Digital Output Audio Format to Auto.
HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.
•Auto Volume Try Now
Automatically adjusts the sound to a certain level when changing channels or switching to another external
input.
•Sound Feedback Try Now
•Reset Sound Try Now
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Using the Sound Support Functions
Congure the sound settings for your TV.
Selecting speakers
Settings Sound Sound Output Try Now
You can select which speakers the TV uses for audio output.
External speakers may not be controlled with the remote control. When an external speaker is enabled, some sound menus
are not supported.
Refer to the sound bar's user manual when connecting it to the TV.
Listening to the TV through Bluetooth devices
Settings Sound Sound Output Bluetooth Speaker List
You can connect Bluetooth audio devices to the TV. They must be paired using the TV's Bluetooth function. Refer to
the user manual for your audio device such as Bluetooth speaker, sound bar, and headphones for detailed
connection and usage.
If the TV fails to nd a Bluetooth audio device, place the device closer to the TV, and then select Refresh.
When you turn on a paired Bluetooth audio device, the TV detects it automatically, and then displays a pop-up window. Use
this pop-up window to activate or deactivate the Bluetooth audio device.
The sound quality may be affected by the condition of the Bluetooth connection.
Before using a Bluetooth audio device, refer to "Read Before Using Bluetooth Devices."
This function may not be supported depending on the model.
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Listening to the TV through a Samsung audio device that supports the Wi-Fi function
For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer
to its user manual.
Settings Sound Wi-Fi Speaker Surround Setup Try Now
If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the TV, you can
create an optimal sound set up by conguring the surround effect settings. You can select any of the surround
sound congurations, with or without a sound bar.
A surround sound conguration can be used if all of the following conditions are met:
• Two or more Samsung wireless speakers of the same type must be connected to the same wireless network.
• The Samsung audio devices that support the Wi-Fi function must be connected to the same wireless network as
the TV.
Surround sound congurations with a sound bar may not be supported depending on the product.
If you activate the Screen Mirroring function while using Samsung audio devices that support the Wi-Fi function, the Wi-Fi
connection is disconnected.
Mismatched video and audio lip-syncing may occur depending on the device type.
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System and Support
You can congure system and support settings, such as clock, timers, energy usage and software updates.
Using the Time Functions and the Timers
Set the current time and use the timer function.
Settings General System Manager Time Try Now
You can set the Clock manually or automatically. Once the Clock is set, you can view the current time on the TV
anytime.
You must set the clock in the following cases:
• The power cable is disconnected and then connected.
• The Clock Mode is changed from Auto to Manual.
• The TV is not connected to the Internet.
• No broadcast signals are received.
Setting the clock automatically
Settings General System Manager Time Clock Clock Mode Auto
This function works only when the TV is connected to the Internet or is receiving digital broadcasts through a connected
antenna.
The accuracy of the time information received may differ with the channel and signal.
If you get your TV signal from a cable broadcast receiver/set-top box or a satellite receiver/satellite set-top box connected
to an HDMI or Component port, you must set the current time manually.
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Adjusting the clock for DST and time zone
Settings General System Manager Time Clock
Sets the right time by setting Daylight Savings Time (DST) and your local time zone.
•Time Zone
Selects your time zone.
This function is only available when the Clock Mode is set to Auto.
This function may not be supported depending on the model or geographical area.
•DST
Automatically adjusts for Daylight Saving Time (DST).
This function is only available when the Clock Mode is set to Auto.
Changing the current time
Settings General System Manager Time Clock Time Offset
Time Offset adjusts the time through a network connection.
This function is available only when Clock Mode is set to Auto, the TV fails to receive time information through normal
broadcast signals, and the TV is connected to the Internet through a local area network.
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Setting the clock manually
Settings General System Manager Time Clock Clock Mode Manual
When Clock Mode is set to Manual, you can directly enter the current date and time. Select the Date and Time by
using the directional buttons on the remote control.
Using the sleep timer
Settings General System Manager Time Sleep Timer
You can use this function to automatically shut off the TV after a pre-set period of time. You can set the sleep timer
for up to 180 minutes after which it will turn off the TV.
This function may not be supported in some viewing modes.
Turning off the TV using the off timer
Settings General System Manager Time Off Timer
You can set Off Timer to shut off the TV automatically at a specic time. Off Timer is only available if the Clock has
been set.
To use this function, rst set the Clock ( Settings General System Manager Time Clock).
This function may not be supported in some viewing modes.
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Using the Auto Protection Time and Energy Saving Functions
Set the Auto Protection Time and reduce the TV's energy consumption.
Setting the Auto Protection Time
Settings General System Manager Auto Protection Time Try Now
Activate a screensaver when your TV displays a still image for 2 hours or more.
This function may not be supported in some viewing modes.
Reducing the energy consumption of the TV
Settings General Eco Solution Try Now
You can adjust the brightness level of the TV, reduce overall power consumption, and prevent overheating.
This function may not be supported depending on the model.
•Ambient Light Detection Try Now
Automatically adjusts the brightness level of the TV, according to the ambient light level, to reduce power
consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you
can select Minimum Brightness to manually adjust the minimum screen brightness.
•Minimum Brightness Try Now
When Ambient Light Detection is turned on, you can manually adjust the minimum brightness of the TV screen.
This function acts only when the value is less than the setting in Settings Picture Expert Settings
Brightness.
•Power Saving Mode Try Now
Adjust the brightness settings to reduce the TV's power consumption.
•Motion Lighting Try Now
Adjusts the brightness in response to on-screen movements to reduce power consumption.
•Auto Power Off Try Now
Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote
control are not used for the set period of time.
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Updating the TV's Software
View your TV's software version and update it if necessary.
DO NOT turn off the TV's power until the update is complete. The TV will turn off and on automatically after
completing the software update. Video and audio settings may be reset to their defaults after a software
update.
Settings Support Software Update Try Now
Updating through the Internet
Settings Support Software Update Update Now Try Now
Updating from the Internet requires an active Internet connection.
Updating through a USB device
Settings Support Software Update Update Now
After downloading the update le from the Samsung website and storing it on a USB device, connect the USB
device to the TV to update.
To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update
package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
Updating the TV automatically
Settings Support Software Update Auto Update Try Now
If the TV is connected to the Internet, you can have the TV's software update itself automatically while you are
watching the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this
function disabled, use the Select button to turn it off.
This function may take a longer time if another network function is running concurrently.
This function requires an Internet connection.
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Audio and Video Functions for the Visually or Hearing Impaired
You can congure the functions for the visually or hearing impaired.
Running the accessibility functions
Settings General Accessibility Try Now
Running Accessibility Shortcuts
The Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts,
press the CC/VD button or press and hold the MUTE button for 1 second or more. You can easily turn on or turn off
the functions, such as Voice Guide, Picture Off, Video Description, Caption, High Contrast, Enlarge, Learn TV
Remote, Learn Menu Screen, Multi-output Audio, Slow Button Repeat, Accessibility Settings, etc.
On the Samsung Smart Remote, press and hold the (Volume) button for 1 second or more.
Even if the Voice Guide is set to Off or muted, the voice guide for Accessibility Shortcuts is enabled.
The shortcut menus may not appear depending on the model or geographical area.
Enabling voice guides for the visually impaired
Settings General Accessibility Voice Guide Settings Try Now
You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this
function, set Voice Guide to On. With Voice Guide on, the TV provides voice guides for channel change, volume
adjust, information on current and upcoming programs, schedule viewing, other TV functions, and various content
in the Internet, and in Search.
You can go to Voice Guide, and then press the Select button to turn the function on or off.
The Voice Guide is provided in the language that is specied on the TV Language. However, some languages are not
supported by Voice Guide even though they are listed in the TV Language. English is always supported.
For more information about the TV Language settings, refer to "Changing the menu language."
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Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
You can congure the volume, speed, pitch, and the TV background volume of the voice guide.
The TV screen is turned off but audio continues
Settings General Accessibility Picture Off
Turn off the TV screen and provide only sound to reduce overall power consumption. When you press a button on
the remote control other than Volume and Power while the screen is off, the TV screen turns back on.
Enabling audio for the video description function
Settings General Accessibility Video Description Try Now
You can activate an audio guide that provides an audio description of video scenes for the visually impaired. This
function is only available with broadcasts that provide this service.
White text on black background (high contrast)
Settings General Accessibility High Contrast Try Now
You can change Smart Hub and setting menu screens to white text on a black background and change the
transparent TV menus to opaque automatically so that text can be more easily read.
If High Contrast is on, some Accessibility menus are not available.
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Setting the screen to black and white
Settings General Accessibility Grayscale Try Now
You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors.
If Grayscale is on, some Accessibility menus are not available.
This function may not be supported depending on the model or geographical area.
Enlarging the font (for the visually impaired)
Settings General Accessibility Enlarge Try Now
You can enlarge the size of the font on the screen. To activate, set Enlarge to On.
Learning about the remote control (for the visually impaired)
Settings General Accessibility Learn TV Remote Try Now
This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control.
When this function is activated, you can press a button on the remote control and the TV will tell you its name. Press
the RETURN button twice to exit Learn TV Remote.
This function is only available when Voice Guide is enabled.
Learning about the TV menu
Settings General Accessibility Learn Menu Screen Try Now
Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you
select.
This function is only available when Voice Guide is enabled.
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Showing captions
Settings General Accessibility Caption Settings Try Now
Set Caption to On to watch programs with the captions displayed.
Captions are not displayed by programs that do not support captions.
This function has no relationship with the features for controlling subtitles of DVD or Blu-ray players. To control DVD or
Blu-ray subtitles, use the subtitle feature of the DVD or Blu-ray player and the player's remote control.
Splitting the caption
Settings General Accessibility Caption Settings Separate Closed Caption
You can display the caption in the area separated from the broadcast screen.
Selecting the caption language
Settings General Accessibility Caption Settings Caption Mode
•Default / CC1 ~ CC4 / Text1 ~ Text4
Operates in either analog TV channel mode or when a signal is supplied from an external device to the TV.
(Depending on the broadcast signal, the analog caption function may or may not work with digital channels.)
•Default / Service1 ~ Service6 / CC1 ~ CC4 / Text1 ~ Text4
Works with digital channels. These functions may not be available in digital caption mode depending on the
broadcast.
Setting the digital caption related options
Settings General Accessibility Caption Settings Digital Caption Options
You can change the font color, background color, size settings, and position, etc.
The foreground and background colors and opacity settings cannot be the same.
The Position function is activated only for programs that support broadcast captions.
- 86 -
Listening to the TV through Bluetooth devices (for the hearing impaired)
Settings General Accessibility Multi-output Audio
You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you
can set the volume of the Bluetooth headphone higher than the volume of the TV speaker.
This function may not be supported depending on the model.
When you connect the Bluetooth headphone to the TV, Multi-output Audio is activated. For more information, refer to
"Listening to the TV through Bluetooth devices."
Conguring the repeat settings for remote control buttons
Settings General Accessibility Remote Button Repeat Settings Try Now
You can congure the operation speed of the remote control buttons so that they slow down when you continually
press and hold them. First, set Slow Button Repeat to On, and then adjust the operation speed in Repeat Interval.
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Using Voice Assistants on TV
You can change the settings of a Voice Assistant after selecting it.
This function is supported only in The Frame.
Select the Voice Assistant
Settings General Voice Voice Assistant
Select which Voice Assistant you would like to help control your TV.
To use this function, the TV must be connected to the Internet.
This function may not be supported depending on the model or geographical area.
•Bixby / Amazon Alexa / Google Assistant
To use the Voice Assistant, follow the instructions on the TV screen to enable the selected Voice Assistant.
To change the settings for Voice Assistant, run the Settings menu under each Voice Assistant ( Settings
General Voice Voice Assistant).
To enable the Settings menus for each Voice Assistant, log in each Voice Assistant.
For an example of Voice command, see the Settings menus for each Voice Assistant.
- 88 -
Using Other Functions
You can view other functions.
Changing the menu language
Settings General System Manager Language Try Now
Setting up a password
Settings General System Manager Change PIN Try Now
The PIN input window appears. Enter a PIN. Enter it again to conrm it. The default PIN is "0000."
If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the
remote control in the order shown to reset the PIN to "0000."
On the Samsung Smart Remote: Press (Volume) button. Volume Up Volume Down Volume Up
.
On the standard remote control: Press button. ( ) (Volume Up) Press RETURN button. ( ) (Volume Down)
Press RETURN button. ( ) (Volume Up) Press RETURN button.
Selecting Usage or Retail Mode
Settings General System Manager Usage Mode Try Now
You can set the TV for retail environments by setting Usage Mode to Retail Mode.
For all other uses, select Home Mode.
Use Retail Mode only in a store. With Retail Mode, some functions are disabled, and the TV settings automatically reset
after a preset amount of time.
This function may not be supported depending on the model.
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Managing External Devices
Settings General External Device Manager Device Connect Manager Try Now
When you connect external devices, such as mobile devices or tablets connected to the same network as the TV so
you can share content, you can view the list of allowed devices and connected devices.
•Access Notification
Set whether to display a notification when an external device such as a mobile device or tablet attempts to
connect to the TV.
•Device List
Manage a list of external devices registered to the TV.
Using AirPlay
Settings General Apple AirPlay Settings
You can use AirPlay to view content from your iPhone, iPad, or Mac on the TV screen.
This function may not be supported depending on the model.
Restoring the TV to the factory settings
Settings General Reset Try Now
You can restore all TV settings to the factory defaults.
1.
Select Reset. The security PIN entry window appears.
2.
Enter the security PIN, and then select Reset. All settings are then reset. The TV turns off and on again
automatically and displays the Initial Setup screen.
For more information on Reset, refer to the user manual that came with the TV.
If you skipped some steps in the initial setup, run Set Up TV ( Source up directional button TV up
directional button Set Up TV), and then congure the settings in the steps you skipped.
- 90 -
Precautions and Notes
You can get instructions and information that you must read after installation.
Read Before Using Apps
Read this information before using Apps.
• If you want to download new apps using Apps, first sign in to your Samsung account.
• Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content,
certain features, applications, and services may not be available on all devices or in all territories. Visit
http://www.samsung.com for more information on specific device information and content availability. Services
and content availability are subject to change without prior notice.
• Samsung Electronics takes no legal responsibility whatsoever for any interruption of app services caused by the
service provider for any reason.
• Application services may be provided in English only and available content may differ with the geographical
area.
• For more information about applications, visit the applicable service provider's website.
• An unstable Internet connection may cause delays or interruptions. In addition, applications may terminate
automatically depending on the network environment. If this occurs, check your Internet connection and try
again.
• Application services and updates may become unavailable.
• Application content is subject to change by the service provider without prior notice.
• Specific services may differ with the version of the application installed on the TV.
• An application's functionality may change in future versions of the application. If this occurs, run the
application's tutorial or visit the service provider's website.
• Depending on the service provider's policies, certain applications may not support multitasking.
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Read Before Using the Internet Function
Read this information before using the Internet function.
• File download is not supported.
• The Internet function may not be able to access certain websites, including websites operated by certain
companies.
• The TV does not support playback of flash videos.
• E-commerce for online purchases is not supported.
• ActiveX is not supported.
• Only a limited number of fonts are supported. Certain symbols and characters may not be displayed properly.
• The response to remote commands and the resulting on-screen display may be delayed while a web page is
loading.
• Loading a web page may be delayed or suspended completely depending on the status of the participating
systems.
• Copy and paste operations are not supported.
• When composing an email or a simple message, certain functions such as the font size and color selection may
not be available.
• There is a limit to the number of bookmarks and the size of the log file that can be saved.
• The number of windows that can be opened concurrently is limited.
• Web browsing speed will differ with the network environment.
• Browsing history is saved from latest to oldest, with the oldest entries being overwritten first.
• Depending on the types of video/audio codecs supported, you may not be able to play certain HTML5 video and
audio files.
• Video sources from PC-optimized streaming service providers may not play properly on our proprietary Internet
browser.
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Read before setting up a wireless Internet connection
Precautions for wireless Internet
• This TV supports the IEEE 802.11 a /b /g /n /ac communication protocols. Samsung recommends using IEEE
802.11n. Video files stored on a device connected to the TV via a Home Network may not play back smoothly.
Some of the IEEE 802.11 communication protocols may not be supported depending on the model or geographical area.
• To use wireless Internet, the TV must be connected to a wireless access point or modem. If the wireless access
point supports DHCP, the TV can use a DHCP or static IP address to connect to the wireless network.
• Select a channel that is not currently being used by the wireless access point. If the channel set is currently
being used by the wireless access point to communicate with another device, the result is usually interference
and/or a communications failure.
• Most wireless networks have an optional security system. To enable a wireless network's security system, you
need to create a password using characters and numbers. This password is then needed to connect to a security-
enabled access point.
Wireless security protocols
The TV only supports the following wireless network security protocols. The TV cannot connect to non-certied
wireless access point.
– Authentication Modes: WEP, WPAPSK, WPA2PSK
– Encryption Types: WEP, TKIP, AES
In compliance with the Wi-Fi certication specications, Samsung TVs do not support WEP or TKIP security
encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected
Setup), you can connect the TV to your network using PBC (Push Button Conguration) or a PIN (Personal
Identication Number). WPS automatically congures the SSID and WPA key settings.
- 93 -
Read Before Playing Photo, Video, or Music Files
Read this information before playing media content.
Limitations to the use of photo, video, and music les Try Now
• The TV supports Mass Storage Class (MSC) USB devices only. MSC is a class designation for mass storage devices.
Types of MSC devices include external hard drives, flash card readers, and digital cameras. (USB hubs are not
supported.) These kinds of devices must be connected directly to the USB port. The TV may not be able to
recognize a USB device or read the files on the device if it is connected with a USB extension cable. Do not
disconnect USB devices while they are transferring files.
• When connecting an external hard drive, use the USB (HDD 5V 1A) port. We recommend that you use an external
hard drive with its own power adapter.
• Certain digital cameras and audio devices may not be compatible with the TV.
• If there are multiple USB devices connected to the TV, the TV might not be able to recognize some or all the
devices. USB devices that use high-power input should be connect to the USB (HDD 5V 1A) port.
• The TV supports the FAT, exFAT, and NTFS file systems.
• In the media contents list, the TV can display up to 1,000 files per folder. If the USB device contains more than
8,000 files and folders, however, some files and folders might not be accessible.
• Certain files, depending on how they are encoded, may not play on the TV.
• Certain files are not supported on all models.
• The DivX and DTS codecs are not supported by the Samsung TV models released in 2020.
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Supported subtitles
Subtitle formats
Name Format
MPEG-4 Timed text .ttxt
SAMI .smi
SubRip .srt
SubViewer .sub
Micro DVD .sub or .txt
SubStation Alpha .ssa
Advanced SubStation Alpha .ass
SMPTE-TT Text .xml
Video formats with subtitles
Name Container
Xsub AVI
SubStation Alpha MKV
Advanced SubStation Alpha MKV
SubRip MKV
VobSub MKV
MPEG-4 Timed text MP4
TTML in smooth streaming MP4
SMPTE-TT TEXT MP4
SMPTE-TT PNG MP4
- 95 -
Supported image formats and resolutions
File extension Format Resolution
*.jpg
*.jpeg
JPEG 15360 x 9024
*.webp PNG 4096 x 4096
*.bmp BMP 4096 x 4096
*.mpo MPO 15360 x 8640
The MPO format is supported partly.
Supported music formats and codecs
File extension Format Codec Note
*.mp3 MPEG MPEG1 Audio Layer 3
*.m4a
*.mpa
*.aac
MPEG4 AAC
*.ac FLAC FLAC Supports up to 2 channels
*.ogg OGG Vorbis Supports up to 2 channels
*.wma WMA WMA
WMA is supported up to 10 Pro 5.1 channels.
WMA lossless audio is not supported.
*.wav wav wav
*.mid
*.midi
midi midi
Supports type 0 and type 1.
Seek is not supported.
Supports USB device only.
*.ape ape ape
*.aif
*.aiff
AIFF AIFF
*.m4a ALAC ALAC
- 96 -
Supported video codecs (TU6/TU7 series, BET-H)
File
format Container Video codecs Resolution Frame rate (fps) Bitrate
(Mbps) Audio codecs
*.avi
*.mkv
*.asf
*.wmv
*.mp4
*.mov
*.3gp
*.vro
*.mpg
*.mpeg
*.ts
*.tp
*.trp
*.v
*.vob
*.svi
*.m2ts
*.mts
AVI
MKV
ASF
MP4
3GP
MOV
FLV
VRO
VOB
PS
TS
SVAF
H.264 BP/MP/HP
3840 x 2160
3840 x 2160: 30
1920 x 1080: 60
50
Dolby Digital
LPCM
ADPCM(IMA, MS)
AAC
HE-AAC
WMA
Dolby Digital+
MPEG(MP3)
AC-4
G.711(A-Law, μ-Law)
OPUS
HEVC (H.265 - Main,
Main10) 60 50
Motion JPEG
1920 x 1080
60
20
MVC
MPEG4 SP/ASP
Window Media Video
v9 (VC1)
MPEG2
MPEG1
Microsoft MPEG-4 v1,
v2, v3
30
Window Media Video
v7 (WMV1), v8
(WMV2)
H.263 Sorrenson
VP6
AV1 3840 x 2160 60 40
*.webm WebM
VP8 1920 x 1080 60 20
Vorbis
VP9 (Prole 0, prole
2 supported) 3840 x 2160 60 50
AV1 3840 x 2160 60 40
*.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 RealAudio 6
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Other restrictions
• Codecs may not function properly if there is a problem with the content.
• Video content does not play or does not play correctly if there is an error in the content or container.
• Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings.
• If the Index Table is has an error, the Seek (Jump) function will not work.
• When playing video over a network connection, the video may not play smoothly because of data transmission
speeds.
• Some USB/digital camera devices may not be compatible with the TV.
• HEVC codec is only available in MKV / MP4 / TS containers.
• The MVC codec is supported partly.
Video decoders
• H.264 UHD is supported up to Level 5.1, and H.264 FHD is supported up to Level 4.1 (TV does not support FMO /
ASO / RS).
• HEVC UHD is supported up to Level 5.1, and HEVC FHD is supported up to Level 4.1.
• VC1 AP L4 is not supported.
• GMC 2 or above is not supported.
Audio decoders
• WMA is supported up to 10 Pro 5.1 channels, M2 profile.
• WMA1, WMA lossless / Voice are not supported.
• QCELP and AMR NB/WB are not supported.
• Vorbis is supported for up to 5.1 channels.
• Dolby Digital+ is supported for up to 5.1 channels.
• The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec.
- 98 -
Supported video codecs (The Frame)
File
format Container Video codecs Resolution Frame rate (fps) Bitrate
(Mbps) Audio codecs
*.avi
*.mkv
*.asf
*.wmv
*.mp4
*.mov
*.3gp
*.vro
*.mpg
*.mpeg
*.ts
*.tp
*.trp
*.v
*.vob
*.svi
*.m2ts
*.mts
AVI
MKV
ASF
MP4
3GP
MOV
FLV
VRO
VOB
PS
TS
SVAF
H.264 BP/MP/HP
1920 x 1080
60 50
Dolby Digital
LPCM
ADPCM(IMA, MS)
AAC
HE-AAC
WMA
Dolby Digital+
MPEG(MP3)
AC-4
G.711(A-Law, μ-Law)
OPUS
HEVC (H.265 - Main,
Main10) 60 50
Motion JPEG
60
20
MVC
MPEG4 SP/ASP
Window Media Video
v9 (VC1)
MPEG2
MPEG1
Microsoft MPEG-4 v1,
v2, v3
30
Window Media Video
v7 (WMV1), v8
(WMV2)
H.263 Sorrenson
VP6
AV1 60 40
*.webm WebM
VP8
1920 x 1080
60 20
Vorbis
VP9 (Prole 0, prole
2 supported) 60 50
AV1 60 40
*.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 RealAudio 6
- 99 -
Other restrictions
• Codecs may not function properly if there is a problem with the content.
• Video content does not play or does not play correctly if there is an error in the content or container.
• Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings.
• If the Index Table is has an error, the Seek (Jump) function will not work.
• When playing video over a network connection, the video may not play smoothly because of data transmission
speeds.
• Some USB/digital camera devices may not be compatible with the TV.
• HEVC codec is only available in MKV / MP4 / TS containers.
• The MVC codec is supported partly.
Video decoders
• H.264 FHD is supported up to Level 4.1 (TV does not support FMO / ASO / RS).
• HEVC FHD is supported up to Level 4.1.
• VC1 AP L4 is not supported.
• GMC 2 or above is not supported.
Audio decoders
• WMA is supported up to 10 Pro 5.1 channels, M2 profile.
• WMA1, WMA lossless / Voice are not supported.
• QCELP and AMR NB/WB are not supported.
• Vorbis is supported for up to 5.1 channels.
• Dolby Digital+ is supported for up to 5.1 channels.
• The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec.
- 100 -
Supported video codecs (T5/N5/M4 series or lower, BET-M, BET-B)
File
format Container Video codecs Resolution Frame rate (fps) Bitrate
(Mbps) Audio codecs
*.avi
*.mkv
*.asf
*.wmv
*.mp4
*.mov
*.3gp
*.vro
*.mpg
*.mpeg
*.ts
*.tp
*.trp
*.v
*.vob
*.svi
*.m2ts
*.mts
AVI
MKV
ASF
MP4
3GP
MOV
FLV
VRO
VOB
PS
TS
SVAF
H.264 BP/MP/HP
1920 x 1080
60 20
Dolby Digital
LPCM
ADPCM(IMA, MS)
AAC
HE-AAC
WMA
Dolby Digital+
MPEG(MP3)
G.711(A-Law, μ-Law)
OPUS
HEVC (H.265 - Main,
Main10)
Motion JPEG 30
20
MVC
60
MPEG4 SP/ASP
Window Media Video
v9 (VC1)
MPEG2
MPEG1
Microsoft MPEG-4 v1,
v2, v3
30
Window Media Video
v7 (WMV1), v8
(WMV2)
H.263 Sorrenson
VP6
*.webm WebM VP8 1920 x 1080 60 20 Vorbis
*.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 RealAudio 6
- 101 -
Other restrictions
• Codecs may not function properly if there is a problem with the content.
• Video content does not play or does not play correctly if there is an error in the content or container.
• Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings.
• If the Index Table is has an error, the Seek (Jump) function will not work.
• When playing video over a network connection, the video may not play smoothly because of data transmission
speeds.
• Some USB/digital camera devices may not be compatible with the TV.
• HEVC codec is only available in MKV / MP4 / TS containers.
• The MVC codec is supported partly.
Video decoders
• H.264 is supported up to Level 4.1 (TV does not support FMO / ASO / RS).
• VC1 AP L4 is not supported.
• GMC 2 or above is not supported.
Audio decoders
• WMA is supported up to 10 Pro 5.1 channels, M2 profile.
• WMA1, WMA lossless / Voice are not supported.
• QCELP and AMR NB/WB are not supported.
• Vorbis is supported for up to 5.1 channels.
• Dolby Digital+ is supported for up to 5.1 channels.
• The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec.
- 102 -
Read After Installing the TV
Read this information after installing the TV.
Picture sizes and input signals
The Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select
that source unless you change them.
Input signal Picture size
Component 16:9 Standard, Custom, 4:3
Digital channel (720p) 16:9 Standard, Custom, 4:3
Digital channel (1080i, 1080p) 16:9 Standard, Custom, 4:3
* Digital channel (3840 x 2160p @ 24/30 Hz) 16:9 Standard, Custom
* Digital channel (3840 x 2160p @ 50/60 Hz) 16:9 Standard, Custom
* Digital channel (4096 x 2160p) 16:9 Standard, Custom
HDMI (720p) 16:9 Standard, Custom, 4:3
* HDMI (1080i, 1080p) 16:9 Standard, Custom, 4:3
* HDMI (3840 x 2160p) 16:9 Standard, Custom
* HDMI (4096 x 2160p) 16:9 Standard, Custom
USB (720p) 16:9 Standard, Custom, 4:3
USB (1080i/p @ 60 Hz) 16:9 Standard, Custom, 4:3
* USB (3840 x 2160p @ 24/30 Hz) 16:9 Standard, Custom
* USB (3840 x 2160p @ 60 Hz)
* USB (4096 x 2160p @ 24/30/60 Hz)
16:9 Standard, Custom
*: This input signal is supported by TU6/TU7 series, BET-H.
The input ports for external devices may differ depending on the model and geographical area.
Installing an anti-theft lock
An anti-theft lock is a physical device that can be used to protect the TV against theft. Look for the lock slot on the
back of the TV. The slot has a icon next to it. To use the lock, wrap the lock cable around an object that is too
heavy to carry and then thread it through the TV's lock slot. The lock is sold separately. The method of using an anti-
theft lock may differ for each model. Refer to the lock's user manual for more information.
This function may not be supported depending on the model or geographical area.
- 103 -
Supported Resolutions for UHD Input Signals
Check the supported resolution for UHD input signals.
• Resolution: 3840 x 2160p, 4096 x 2160p
This function is supported by TU6/TU7 series, BET-H.
If Input Signal Plus is set to Off
Frame rate (fps)
Color Depth /
Chroma
Sampling
RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0
50 / 60 8 bit - - - O
If Input Signal Plus is set to On
Frame rate (fps)
Color Depth /
Chroma
Sampling
RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0
50 / 60 8 bit O O O O
10 bit - - O O
- 104 -
Read Before Connecting a Computer (Supported Resolutions)
Check the resolutions supported for PC input signals.
When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in
the tables below or on the next pages. The TV will automatically adjust to the resolution you choose. Note that the
optimal and recommended resolutions are 3840 x 2160 at 60 Hz (TU6/TU7 series, BET-H) and 1920 x 1080 at 60 Hz
(The Frame, T5/N5/M4 series or lower, BET-M, BET-B). Choosing a resolution not included in the tables can result in
a blank screen or just the remote control sensor turning on. Refer to the user manual of your graphics card for
compatible resolutions.
The native resolution is 3840 x 2160 at 60 Hz with the Input Signal Plus set to On. The native resolution is 3840 x 2160 at 30
Hz with the Input Signal Plus set to Off.
IBM
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
720 x 400 70 Hz 31.469 70.087 28.322 - / +
MAC
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
640 x 480 67 Hz 35.000 66.667 30.240 - / -
832 x 624 75 Hz 49.726 74.551 57.284 - / -
1152 x 870 75 Hz 68.681 75.062 100.000 - / -
- 105 -
VESA DMT
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
640 x 480 60 Hz 31.469 59.940 25.175 - / -
640 x 480 72 Hz 37.861 72.809 31.500 - / -
640 x 480 75 Hz 37.500 75.000 31.500 - / -
800 x 600 60 Hz 37.879 60.317 40.000 + / +
800 x 600 72 Hz 48.077 72.188 50.000 + / +
800 x 600 75 Hz 46.875 75.000 49.500 + / +
1024 x 768 60 Hz 48.363 60.004 65.000 - / -
1024 x 768 70 Hz 56.476 70.069 75.000 - / -
1024 x 768 75 Hz 60.023 75.029 78.750 + / +
1152 x 864 75 Hz 67.500 75.000 108.000 + / +
1280 x 720 60 Hz 45.000 60.000 74.250 + / +
1280 x 800 60 Hz 49.702 59.810 83.500 - / +
1280 x 1024 60 Hz 63.981 60.020 108.000 + / +
1280 x 1024 75 Hz 79.976 75.025 135.000 + / +
1440 x 900 60 Hz 55.935 59.887 106.500 - / +
1600 x 900 60 Hz 60.000 60.000 108.000 + / +
1680 x 1050 60 Hz 65.290 59.954 146.250 - / +
1920 x 1080 60 Hz 67.500 60.000 148.500 + / +
- 106 -
VESA CVT
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
2560 x 1440 60 Hz 88.787 59.951 241.500 + / -
2560 x 1440 120 Hz 192.996 119.998 497.750 + / -
The resolution may not be supported depending on the model.
CTA-861
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
*1920 x 1080 100 Hz 112.500 100.000 297.000 + / +
*1920 x 1080 120 Hz 135.000 120.003 297.000 + / +
3840 x 2160 30 Hz 67.500 30.000 297.000 - / -
*3840 x 2160 60 Hz 135.000 60.000 594.000 - / -
*3840 x 2160 100 Hz 225.000 100.000 1188.000 + / +
*3840 x 2160 120 Hz 270.000 120.000 1188.000 + / +
4096 x 2160 24 Hz 54.000 24.000 297.000 + / +
4096 x 2160 25 Hz 56.250 25.000 297.000 + / +
4096 x 2160 30 Hz 67.500 30.000 297.000 + / +
*4096 x 2160 50 Hz 112.500 50.000 594.000 + / +
*4096 x 2160 60 Hz 135.000 60.000 594.000 + / +
*4096 x 2160 100 Hz 225.000 100.000 1188.000 + / +
*4096 x 2160 120 Hz 270.000 120.000 1188.000 + / +
*: The resolution may not be supported depending on the model.
- 107 -
Supported Resolutions for Video Signals
Check the resolutions supported for video signals.
CTA-861
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / -
720 (1440) x 480i 60 Hz 15.734 59.940 27.000 - / -
720 x 576 50 Hz 31.250 50.000 27.000 - / -
720 x 480 60 Hz 31.469 59.940 27.000 - / -
1280 x 720 50 Hz 37.500 50.000 74.250 + / +
1280 x 720 60 Hz 45.000 60.000 74.250 + / +
1920 x 1080i 50 Hz 28.125 50.000 74.250 + / +
1920 x 1080i 60 Hz 33.750 60.000 74.250 + / +
1920 x 1080 24 Hz 27.000 24.000 74.250 + / +
1920 x 1080 25 Hz 28.125 25.000 74.250 + / +
1920 x 1080 30 Hz 33.750 30.000 74.250 + / +
1920 x 1080 50 Hz 56.250 50.000 148.500 + / +
*1920 x 1080 100 Hz 112.500 100.000 297.000 + / +
*1920 x 1080 120 Hz 135.000 120.003 297.000 + / +
1920 x 1080 60 Hz 67.500 60.000 148.500 + / +
3840 x 2160 24 Hz 54.000 24.000 297.000 + / +
3840 x 2160 25 Hz 56.250 25.000 297.000 + / +
3840 x 2160 30 Hz 67.500 30.000 297.000 + / +
*3840 x 2160 50 Hz 112.500 50.000 594.000 + / +
*3840 x 2160 60 Hz 135.000 60.000 594.000 + / +
*3840 x 2160 100 Hz 225.000 100.000 1188.000 + / +
*3840 x 2160 120 Hz 270.000 120.000 1188.000 + / +
- 108 -
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
4096 x 2160 24 Hz 54.000 24.000 297.000 + / +
4096 x 2160 25 Hz 56.250 25.000 297.000 + / +
4096 x 2160 30 Hz 67.500 30.000 297.000 + / +
*4096 x 2160 50 Hz 112.500 50.000 594.000 + / +
*4096 x 2160 60 Hz 135.000 60.000 594.000 + / +
*4096 x 2160 100 Hz 225.000 100.000 1188.000 + / +
*4096 x 2160 120 Hz 270.000 120.000 1188.000 + / +
*: The resolution may not be supported depending on the model.
VESA CVT
Resolution
(Dots x lines) Display format
Horizontal
frequency
(KHz)
Vertical
frequency
(Hz)
Clock frequency
(MHz)
Polarity
(horizontal /
vertical)
2560 x 1440 60 Hz 88.787 59.951 241.500 + / -
2560 x 1440 120 Hz 192.996 119.998 497.750 + / -
The resolution may not be supported depending on the model.
- 109 -
Read Before Using Bluetooth Devices
Read this information before using a Bluetooth device.
This function may not be supported depending on the model or geographical area.
Restrictions on using Bluetooth
• You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.
• Compatibility issues may occur, depending on the Bluetooth device (A Mobile exclusive headphone may not be
available, depending on the environment).
• Lip-sync errors may occur.
• The TV and Bluetooth device may disconnect, depending on the distance between them.
• A Bluetooth device may hum or malfunction:
– When a part of your body is in contact with the receiving/transmitting system of the Bluetooth device or the
TV.
– When the device is subject to electrical variation from obstructions caused by a wall, corner, or office
partitioning.
– When the device is exposed to electrical interference from same frequency-band devices including medical
equipment, microwave ovens, and wireless LANs.
• If the problem persists, we recommend you use a wired connection.
– DIGITAL AUDIO OUT (OPTICAL) port
– HDMI (eARC) port
HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.
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Blocking programs based on their TV Rating
Read this information before viewing a blocking program.
To block content, select a rating category to lock. All programs at that level and higher are blocked and require the
PIN to watch. To unblock a category, select the lock icon. To unblock all the categories in a row, select the lock
under ALL.
This function may not be supported depending on the model or geographical area.
Categories on the left:
•TV-Y: Young children.
•TV-Y7: Children 7 and over.
•TV-G: General audience.
•TV-PG: Parental guidance.
•TV-14: Viewers 14 and over.
•TV-MA: Mature audience.
Categories on the top:
•ALL: Lock all TV ratings.
•FV: Fantasy violence.
•V: Violence.
•S: Sexual situations.
•L: Adult language.
•D: Sexually suggestive dialog.
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Blocking movies based on their Motion Picture Association of America (MPAA) rating
This rating system applies to all materials with supplied ratings in the U.S.A.
From the MPAA:
“The Motion Picture Association of America (MPAA) has implemented a rating system that provides parents or
guardians with advanced information on which lms are appropriate for children.”
Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a
category, select the lock icon.
•G: General audience (no restrictions).
•PG: Parental guidance suggested.
•PG-13: Parents strongly cautioned.
•R: Restricted. Children under 17 should be accompanied by an adult.
•NC-17: No children under age 17.
•X: Adults only.
•NR: Not rated.
Blocking programs based on their Canadian English Rating
This rating system applies to all rated material viewed on English-Canadian TV channels.
Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a
category, select the lock icon.
•C: Programming intended for children under age 8.
•C8+: Programming generally considered acceptable for children 8 years and over to watch on their own.
•G: General programming, suitable for all audiences.
•PG: Parental Guidance.
•14+: Programming containing themes or content that may not be suitable for viewers under the age of 14.
•18+: Adult programming.
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Blocking programs based on their Canadian French Rating
This rating system applies to all rated material viewed on French-Canadian TV channels.
Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a
category, select the lock icon.
•G: General.
•8 ans+: Programming acceptable for children 8 years and over to watch on their own.
•13 ans+: Programming that may not be suitable for children under the age of 13.
•16 ans+: Programming not suitable for children under the age of 16.
•18 ans+: Programming restricted to adults.
Blocking Programs based on their Downloadable U.S. Rating
This rating system only applies to material originating from US DTV channels.
Parental restriction information is automatically downloaded while you watch DTV channels. This download may
take several seconds. If the information is unavailable from the broadcasting station, the Downloadable U.S. Rating
menu is deactivated.
Parental restriction levels differ with the broadcasting station. The default menu name and the Downloadable U.S.
Rating name changes depending on the downloaded information.
Even when the on-screen display is set to another language, the Downloadable U.S. Rating menu appears only in
English.
Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a
category, select the lock icon.
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Licenses
Check the license information and trademarks applied in your TV.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the double-D symbol are
trademarks of Dolby Laboratories.
The terms HDMI and HDMI High-Denition Multimedia Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing LLC in the United States and other countries.
Open Source License Notice
Open Source used in this product can be found on the following webpage (http://opensource.samsung.com).
This license may not be supported depending on the model or geographical area.
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Troubleshooting
If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not
addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Center.
Picture Issues
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
Settings Support Device Care Self Diagnosis Picture Test Try Now
Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused
by the TV. Picture Test displays a high denition picture you can examine for aws or faults.
The problem Try this!
Flickering and Dimming
If your TV is ickering or dimming sporadically, you may need to disable some of the energy
efciency features.
Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast
Enhancer.
• Settings General Eco Solution Ambient Light Detection
• Settings General Eco Solution Power Saving Mode
• Settings General Eco Solution Motion Lighting
• Settings Picture Expert Settings Contrast Enhancer
Run Picture Test. When the tested image quality is normal, check the signal of the
connected device.
• Settings Support Device Care Self Diagnosis Picture Test
Component Connections
and Screen Color
If the color on your TV screen is not correct or the black and white colors are off, run Picture
Test.
• Settings Support Device Care Self Diagnosis Picture Test
If the test results indicate that the problem is not caused by the TV, do the following:
When using the component cable, conrm that the green (Y), blue (Pb), and red (Pr) jacks are
plugged into their proper connectors.
For more information about how to connect an external device, run Connection Guide.
• Source Connection Guide
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The problem Try this!
Screen Brightness
If the colors on your TV are correct but just a little too dark or bright, try adjusting the
following settings rst.
• Settings Picture Expert Settings Contrast
• Settings Picture Expert Settings Brightness
• Settings Picture Expert Settings Sharpness
• Settings Picture Expert Settings Color
• Settings Picture Expert Settings Tint (G/R)
Blurring, or Juddering
If you notice blurring or juddering on the screen, use the Picture Clarity Settings function to
resolve the issue.
• Settings Picture Expert Settings Picture Clarity Settings
Unwanted Powering Off
If your TV appears to turn off by itself, try disabling some of the TV's energy efciency
functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a
specied period of time.
• Settings General System Manager Time Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been
enabled and disable it.
• Settings General Eco Solution Auto Power Off
• Settings General System Manager Time Off Timer
Problems Powering On
If you are having problems powering on your TV, there are a number of things to check
before calling the service department.
Conrm that the TV's power cord is connected correctly at both ends and that the remote
control is operating normally.
Make sure that the antenna cable or cable TV cable is rmly connected.
If you have a cable box or satellite box, conrm that it is plugged in and turned on.
Unable to nd a Channel
If your TV is not connected to a cable box or satellite box, run Auto Program.
• Settings Broadcasting Auto Program
When using a broadcast receiver such as set-top box and IPTV, check the connection to the
TV.
• Source Connection Guide
When the symptom persists, contact your service provider.
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The problem Try this!
The TV image does not look
as good as it did in the store
Store displays are tuned to a digital UHD channel or HD channel.
Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and
set-top box to UHD or HD.
Be sure to use an HDMI cable to enjoy high quality videos.
• Source Connection Guide Video Device HDMI
To connect the TV with your PC, make sure that your PC's graphic card supports UHD
resolutions.
For more information about the supported UHD resolutions, refer to "Supported Resolutions
for UHD Input Signals."
Make sure that the set-top box or cable box supports the content or broadcast for
UHD and set the resolution. For more information, contact your service provider.
When using a Samsung TV Plus channel, check the network connection. When the
network speed is slow, the app may not work or the image quality may be poor.
The picture is distorted
The compression of video content may cause picture distortions, especially in fast moving
pictures from sports programs and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a
malfunction.
Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital
channels.
The color is wrong or
missing
If you’re using a Component connection, make sure that the Component cables are
connected to the correct jacks.
Incorrect or loose connections may cause color problems or a blank screen.
The color is poor or the
picture is not bright enough
Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings.
• Settings Picture Picture Mode
• Settings Picture Expert Settings Brightness
• Settings Picture Expert Settings Sharpness
• Settings Picture Expert Settings Color
See if Power Saving Mode has been enabled.
• Settings General Eco Solution Power Saving Mode
Try resetting the picture.
• Settings Picture Expert Settings Reset Picture
There is a dotted line on the
edge of the screen
Change Picture Size Settings to 16:9 Standard.
• Settings Picture Picture Size Settings 16:9 Standard
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The problem Try this!
The picture is black and
white
Use a composite cable when you connect AV equipment to the TV.
If you are using the composite cable, connect the video cable (Yellow) to the VIDEO (Yellow /
Green) input port.
The COMPONENT IN port may not be supported depending on the model or
geographical area.
The picture won’t display in
full screen
HD channels will have black bars on either side of the screen when displaying upscaled SD
(4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that have
aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
• Settings Picture Picture Size Settings Picture Size
The Caption function in the
TV menu is deactivated
When an external device is connected with an HDMI or Component cable, the Caption
function is unavailable. Adjust the caption setting on the external device.
Captions appear on the TV
screen
Turn off the Caption function in Caption Settings.
• Settings General Accessibility Caption Settings Caption
The HDR of the connected
external device turns off
Expand the reception range of the corresponding HDMI input signal in Input Signal Plus.
• Settings General External Device Manager Input Signal Plus
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center
for assistance.
If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
If the problem persists, check the Signal Information or refer to the external device’s user manual.
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Sound and Noise Issues
When the TV has difculties with sound, these steps may help resolve the problem.
Testing the sound
Settings Support Device Care Self Diagnosis Sound Test Try Now
If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the
broadcast signal's strength.
The problem Try this!
How can I connect an audio device
to the TV?
The connection method may differ depending on the audio device, such as HDMI
(eARC), Optical, Bluetooth, and Wi-Fi.
HDMI (ARC) is supported by some models. Check the HDMI port name of the
purchased product's model.
For more information about how to connect an audio device, run Connection Guide.
• Source Connection Guide Audio Device
There is no sound or the sound is
too low at maximum volume.
Check the volume control of your TV, and then check the volume control of the
external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV.
Check the cable connection between an external device and the TV and then try cable
connection again.
The picture is good but there is no
sound.
Set Sound Output to TV Speaker.
• Settings Sound Sound Output
If you are using an external device, check the device’s audio output option.
For example, you may need to change your cable box’s audio option to HDMI if the box
connected to your TV is using an HDMI cable.
To listen to computer sound, connect an external speaker to the computer’s audio
output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device’s
power cable.
With a set-top box or cable box, check the cable connection and reboot the external
device. When the symptom persists, contact your service provider.
No sound is heard.
Check whether Digital Output Audio Format is set to Pass-Through.
If you select the Pass-Through option to use an AV receiver that does not support
Dolby Digital+, no sound is output with Dolby Digital+ content.
It is recommended to set Digital Output Audio Format to Auto when the connected
receiver supports only the limited audio formats.
• Settings Sound Expert Settings Digital Output Audio Format
Auto
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The problem Try this!
The speakers are making an odd
sound.
Run Sound Test.
• Settings Support Device Care Self Diagnosis Sound Test
Make sure that the audio cable is connected to the correct audio output connector on
the external device.
For antenna or cable connections, check the Signal Information. A low signal level
may cause sound distortions.
• Settings Support Device Care Self Diagnosis Signal
Information
The sound is interrupted.
The sound may frequently be interrupted when a Bluetooth speaker is used. Make
sure that the Bluetooth speaker and the wireless access point are on a straight line,
and the Bluetooth speaker is placed as close as possible to the TV.
To minimize interruptions, we recommend a wireless access point that uses a 5 GHz
frequency.
When the symptom persists, it is recommended to use wired connection such as HDMI
eARC and Optical.
HDMI (ARC) is supported by some models. Check the HDMI port name of the
purchased product's model.
Whenever a function is used on
the TV or the channel is changed,
the TV voices the activity.
The TV explains in voice-over the
video scenes displayed on the
screen.
Turn off the Voice Guide function in Voice Guide Settings.
• Settings General Accessibility Voice Guide Settings Voice
Guide
The TV audio is not being played
through the AV receiver.
Check the A/V receiver's power supply and its settings.
• When connecting the optical cable between the TV and A/V receiver, make sure
that the sound output is set Optical on your TV.
• In case of HDMI eARC connection, make sure that it is connected to the eARC
dedicated HDMI port on your TV. However, the eARC can be used only when the
A/V receiver supports the eARC feature.
HDMI (ARC) is supported by some models. Check the HDMI port name of the
purchased product's model.
The sound is not heard clearly.
Change to an appropriate sound mode.
• Settings Sound Sound Mode
This function may not be supported depending on the model.
- 120 -
The problem Try this!
The volume of the external device
cannot be adjusted.
Check the cable connection between the TV and the external device.
When connecting an external speaker such as home theater via HDMI, make sure it is
connected to the HDMI (eARC) port on the TV. Make sure that the Settings
General External Device Manager Anynet+ (HDMI-CEC) is active on your TV.
HDMI (ARC) is supported by some models. Check the HDMI port name of the
purchased product's model.
I want to turn off and on the TV
and audio device at the same
time.
When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off
and on together. It may not be supported depending on the Samsung Soundbar
model.
When you connect an audio device that supports HDMI eARC to the HDMI (eARC) port
on the TV, the power turns off and on together.
HDMI (ARC) is supported by some models. Check the HDMI port name of the
purchased product's model.
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Channel and Broadcast Issues
When the TV has difculties receiving broadcasts, these steps may help resolve the problem.
The problem Try this!
“Weak or No Signal” displayed in TV
mode or cannot nd channel.
Make sure that the external device is connected securely and turned on. Move
to Sources to switch to other input sources.
• Source Sources
When using a set-top box or cable box, check the broadcast signals or the
network that is connected to the external device.
The TV is not receiving all channels.
Conrm that the coaxial cable is securely connected to the TV.
Run Reset or Auto Program.
• Settings General Reset
• Settings Broadcasting Auto Program
The captions are not provided on a
digital channel.
I want to turn off the captions.
When watching channels with the antenna cable connected, run Caption
Settings.
• Settings General Accessibility Caption Settings
Some channels may not have caption data.
When watching a channel on an external device such as set-top box and cable
box, turn on the caption function on the device. For more information, contact
your service provider.
Broadcasting is deactivated.
Broadcasting is only available when Source is set to TV.
Broadcasting cannot be accessed while you watch TV using a cable box or
satellite box.
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External Device Connectivity Issues
When the TV has difculties connecting to external devices such as a PC, game console, or mobile device, these
steps may help resolve the problem.
The problem Try this!
The "Mode Not Supported" message
appears.
Adjust the output resolution of the external device to a resolution supported by
the TV.
The video is OK but there is no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using a DVI to HDMI cable, a separate audio cable is required.
To listen to the computer sound, connect external speakers to the audio output
connection of the computer.
I want to connect to a PC and mobile
device via screen mirroring.
To wirelessly connect the TV to your PC, read the instructions at PC Screen
Sharing (Wireless) in Connection Guide, and then try to connect.
• Source Connection Guide PC Screen Sharing (Wireless)
Conrm that the TV and your PC are connected to the same network.
To wirelessly connect the TV to your mobile device, read the instructions at
Smartphone Screen Sharing (Smart View) in Connection Guide, and then try
to connect.
• Source Connection Guide Smartphone Screen Sharing
(Smart View)
If the TV has difculties connecting to your PC or mobile device due to
surrounding radio interferences, change the frequency of the wireless access
band, and then try to connect.
No screen appears when connecting the
TV to an external device.
For more information about how to connect an external device, run Connection
Guide.
• Source Connection Guide
Make sure that the external device is connected securely and turned on. Move
to Sources to switch to other input sources.
• Source Sources
Using HDMI Troubleshooting, you can check the connection to HDMI cable and
external devices (takes approximately 2 minutes).
• Source Connection Guide Video Device HDMI
Troubleshooting
When using a set-top box or cable box, check the broadcast signals or the
network that is connected to the external device.
- 123 -
The problem Try this!
The PC screen does not appear or it
ickers.
When the PC screen does not appear or the PC is not recognized, check the
power supply of the PC and then reconnect the HDMI cable between the PC and
TV. When the symptom persists, check that the PC is in Sleep mode.
When the set resolution is not matched, the screen may icker. For the PC
supported resolution, see 'Read Before Connecting a Computer (Supported
Resolutions).'
- 124 -
Network Issues
When the TV has difculties connecting to the Internet, these steps may help resolve the problem.
Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now
Try Now
If the TV has trouble with network connection or TV services, check the Smart Hub connection status.
The problem Try this!
Wireless network connection failed.
Unable to connect to a wireless access
point.
Make sure that no items that can generate electromagnetic interferences are
placed between the TV and the wireless/wired access point.
Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes,
and then turn it on.
Enter the correct password if required.
If the wireless connection fails, connect the TV to the access point via a LAN
cable.
If the TV can connect to the Internet normally via the wired connection, there
might be a problem with the access point. In this case, try using a different
access point.
Wired network connection failed.
Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the
access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn
it on.
Auto IP conguration failed.
Unable to connect to the network.
Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the
access point is turned on.
If the access point is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Disconnect and then reconnect the power cable of the TV, or press and hold the
power button for 3 seconds.
Connected to a local network, but not to
the Internet.
1.
Check if the Internet LAN cable is connected to the access point's external
LAN port.
2.
Check the DNS setting in IP Settings.
– Settings General Network Network Status IP
Settings
Network setup is completed, but unable
to connect to the Internet. If the problem persists, contact your Internet service provider.
Wired networks are not supported by some models.
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Anynet+ (HDMI-CEC) Issues
When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.
The problem Try this!
What is Anynet+?
You can use the TV's remote control to control external devices that support Anynet+
(HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a
connected external device supports Anynet+, you can have the connected device turn
on or off when you turn the TV on or off.
Anynet+ does not work.
Conrm that the device is an Anynet+ device. The Anynet+ system supports Anynet+
devices only.
Check if the power cord of the Anynet+ device is properly connected.
Check the cable connections of the Anynet+ device.
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
• Settings General External Device Manager Anynet+ (HDMI-CEC)
Anynet+ may not function when some other functions are active, including Channel
Search, Smart Hub, Initial Setup, etc.
If you have disconnected and then reconnected the HDMI cable, scan for devices again
or turn your TV off and on.
I want to start Anynet+.
I also want the connected devices
to turn on when the TV is turned
on.
Move the focus to the Anynet+ device at Source, press the up directional
button to move to Anynet+ (HDMI-CEC), and then press the Select button.
Check if the Anynet+ device is properly connected to the TV, and then select Anynet+
(HDMI-CEC) menu to see if Anynet+ (HDMI-CEC) is set to On.
• Settings General External Device Manager Anynet+ (HDMI-CEC)
I want to exit Anynet+.
It is inconvenient to turn on other
devices because the TV also turns
on. It is inconvenient because the
connected devices (e.g. set-top
box) turn off together.
To turn off the Anynet+ function of a device connected to the TV, turn off the Anynet+
(HDMI-CEC) function of the device.
• Settings General External Device Manager Anynet+ (HDMI-CEC)
When Anynet+ (HDMI-CEC) is turned off, the sound bar connected via the HDMI
(eARC) port does not turn off and on together with the TV. To prevent a specic device
connected to the TV from turning off automatically, turn off the HDMI-CEC function
on a specic device connected to the TV.
HDMI (ARC) is supported by some models. Check the HDMI port name of the
purchased product's model.
- 126 -
The problem Try this!
The message "Connecting to
Anynet+ device..." or
"Disconnecting from Anynet+
device" appears on the screen.
You cannot use the remote control when the TV is conguring Anynet+ or switching
to the TV viewing screen.
Use the remote control after the TV has completed the Anynet+ conguration or has
switched to the TV viewing screen.
The Anynet+ device won't play. You cannot use the play function when Reset is in progress.
The connected device is not
displayed.
Check whether the device supports Anynet+.
Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the
device is connected to your TV with an HDMI cable. Some HDMI cables may not
support Anynet+.
Check whether the HDMI cable is properly connected.
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
• Settings General External Device Manager Anynet+ (HDMI-CEC)
Scan for Anynet+ devices again.
If the connection is terminated because there has been a power failure or the HDMI
cable has been disconnected, please scan for the device again.
Remote Control Issues
When the remote control isn't working, these steps may help resolve the problem.
The problem Try this!
The remote control does
not work.
The connection between the remote control and the TV may be lost.
Also, if the remote control is not working or slow, the batteries might be low or dead. If this
is the case, replace the batteries. Alkaline batteries are recommended for longer battery
life.
External devices cannot be
operated with the TV
remote control.
Check the cable connection between the TV and external devices.
When the symptom persists, set it manually in Source Universal Remote Setup.
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Apps
When apps aren't working, these steps may help resolve the problem.
The problem Try this!
I launched an app, but it's in a different
language. How can I change the
language?
Languages supported by an app may be different from the TV Language set in
the menu.
The ability to change the language depends on the app's provider.
The app does not work properly.
Its image quality is poor.
Check the network connection. When the network speed is slow, the app may
not work or its image quality may be poor.
The services of your application are not provided by the TV but by the
application service provider.
Refer to the Help section on the application service provider's website.
Media Files
When les don't play, this may help resolve the problem.
The problem Try this!
Some les are interrupted during
playback.
This problem may occur with unsupported les or high-bitrate les. Most les
can be played back, but some les may not play smoothly.
Some les can't be played.
Some les that use an unsupported codec may not be played back.
Make sure that the codec is supported by the TV. For more information, refer to
"Read Before Playing Photo, Video, or Music Files."
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Voice Assistant Issues
When the Voice Assistant isn't working, these steps may help resolve the problem.
The problem Try this!
The voice commands do not work well.
Voice commands may differ depending on the Voice Assistant.
Refer to the command examples for each Voice Assistant.
•Bixby: Explore Now
•Amazon Alexa: Settings General Voice Amazon Alexa
Settings
•Google Assistant: Settings General Voice Google
Assistant Settings
With Samsung Smart Remote, the
following features are available except
for voice recognition.
There is no response even if the voice
entry button is pressed.
Try pairing the remote control with the TV.
During voice recognition, the heavy load
message appears and the function does
not work.
Unplug and then plug the TV power cable and then try again after 1 minute and
30 seconds. It may take a while if the voice recognition server is being
inspected.
I want to see weather information of the
desired area. Say with the area name included.
- 129 -
Other issues
Use these procedures to resolve other issues that may occur in relation to the product.
The problem Try this!
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the
top of the TV.
The bottom, however, may feel hot to the touch after extended use.
Children watching TV need constant adult supervision to prevent them from
touching the TV.
This heat, however, is not a defect and does not affect the TV's functionality.
The TV smells like plastic. This smell is normal and will dissipate over time.
The settings are lost after 5 minutes or
every time the TV is turned off.
If Usage Mode is set to Retail Mode, the TV's audio and video settings are
automatically reset every 5 minutes.
Change Usage Mode to Home Mode.
• Settings General System Manager Usage Mode
The TV is tilted to the side. Remove the base stand from the TV and reassemble it.
The stand is wobbly or crooked. Refer to the Quick Setup Guide and make sure that the stand is assembled
correctly.
PIP is not available.
PIP is available only when an external device is connected with an HDMI or
Component cable.
Note that the function is unavailable when Smart Hub is active.
This function may not be supported depending on the model or
geographical area.
A POP (TV’s internal banner ad) appears
on the screen.
Change Usage Mode to Home Mode.
• Settings General System Manager Usage Mode
The TV is making a popping noise.
The expansion and contraction of the TV's outer casing may cause a popping
noise.
This does not indicate a product malfunction.
The TV is safe to use.
- 130 -
The problem Try this!
The TV is making a humming noise.
Your TV utilizes high-speed switching circuits and high levels of electrical
current. Depending on the TV's brightness level, the TV may seem slightly
noisier than a conventional TV.
Your TV has undergone strict quality control procedures that meet our
demanding performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable
cause for an exchange or refund.
The software update over the Internet
has failed.
Check the network connection status.
• Settings General Network Network Status
If the TV is not connected to a network, connect it to a network.
The upgrade stops if you already have the latest software version.
The TV narrates the screen events in
voice-over.
To turn off Voice Guide, move the focus from Accessibility Shortcuts to Voice
Guide and then press the Select button. You can turn on or off Voice Guide. To
run Accessibility Shortcuts, see the following:
• Press and hold the (Volume) button on your Samsung Smart Remote.
• Press the CC/VD button or press and hold the MUTE button on your
standard remote control.
• Settings General Accessibility Voice Guide Settings
Voice Guide
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Diagnosing TV operational issues
You can diagnose issues with your TV and Smart Hub and run reset functions.
Settings Support Device Care Self Diagnosis Try Now
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can
also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and
run the Smart Hub and TV factory reset functions.
•Picture Test
•Sound Test
•HDMI Troubleshooting
•Signal Information
•Smart Hub Connection Test
•Reset Smart Hub
The problem Try this!
Cannot select Signal Information in Self
Diagnosis.
Verify that the current channel is a digital channel.
Signal Information is only available for digital channels.
• Settings Support Device Care Self Diagnosis Signal
Information
Reset Smart Hub
Resets all Smart Hub settings to their factory defaults and deletes all
information related to Samsung accounts, linked service accounts, Smart Hub
service agreements, and Smart Hub applications.
• Settings Support Device Care Self Diagnosis Reset
Smart Hub
Reset picture
Resets current picture settings to the default settings.
• Settings Picture Expert Settings Reset Picture
Reset sound
Resets current sound settings to the default settings.
• Settings Sound Expert Settings Reset Sound
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Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings Support Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have a
Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the
web. You can also turn Remote Management on and off.
This function requires an Internet connection.
Finding the contact information for service
Settings Support About This TV Try Now
You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's
software version, Open Source License and other information you may need to get service support from a Samsung
call agent or the Samsung website.
You can also view information by scanning the QR code of your TV.
You can also start this function by pressing and holding the button for 5 or more seconds. For the standard remote
control, press and hold the (Play) button for 5 or more seconds. Continue holding the button until the customer
information pop-up window appears.
Requesting service
Settings Support Device Care Request Support Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that you
encountered, enter the required item, move the focus to Next, and then press the Select button. Select Request
Now Send or Schedule Appointment Request Send. Your service request will be registered. The Samsung
Contact Center will contact you to set up or conrm your service appointment.
You must agree to the terms and conditions for the service request.
This function may not be supported depending on the geographical area.
This function requires an Internet connection.
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FAQ
In this section, you'll nd the answers to the e-Manual questions we get asked about most often.
The TV Screen does not Display Properly
When the TV screen does not look right, you can check if the issue is caused by the product or the broadcasting
signal and cables.
When the TV screen does not display properly
The color and design of the TV and its accessories and the features may differ depending on the model or geographical
area.
Check the antenna and input cable connections.
ANT IN
ANT IN
Check the antenna and input cable connections.
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HDMI IN
HDMI IN
HDMI IN
Check the antenna and HDMI cable connections.
If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or
white dots, fixed horizontal, or vertical lines.
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Try changing channels using the remote control.
Source
Press the button, select Source, choose another input source.
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If the same problem persists, run a diagnostic test. On the remote control, press the button.
Settings
Select Settings Support Device Care Self Diagnosis Picture Test.
Support
Support
Device Care
Select Settings Support Device Care Self Diagnosis Picture Test.
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Picture Test
OK
When a message appears, select OK and follow the on-screen instructions to complete the test.
When a message appears, select OK and follow the on-screen instructions to complete the test.
Picture Test Complete
Close
When a message appears, select Close and follow the on-screen instructions to complete the test.
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If the problem disappears during the test, check your TV signal. On the remote control, press the button.
Settings
Select Settings Support Device Care Self Diagnosis Signal Information to check the signal
strength.
Support
Support
Device Care
Select Settings Support Device Care Self Diagnosis Signal Information to check the signal
strength.
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Signal Information
Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception.
Related menu path
Settings Support Device Care Self Diagnosis Picture Test Try Now
Settings Support Device Care Self Diagnosis Signal Information Try Now
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The TV does not Turn On
If the TV screen is black, it is generally caused by a loose power cord or the peripheral device is turned off.
When your TV does not turn on
The color and design of the TV and its accessories and the features may differ depending on the model or geographical
area.
If your TV does not turn on, check whether the remote control sensor is on.
By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
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Power
If the remote control sensor is not turned on, unplug the power cable and plug it back in.
One
Connect
Cable
One
Connect
Cable
Disconnect and reconnect the One Connect cable between the TV and the One Connect (OC) Box. Make sure that the
One Connect cable is not pinched or bent sharply.
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Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn
on your TV.
If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power
supply.
If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is
correctly connected to the power supply.
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On the remote control, press the button. When the Home Screen appears, the TV is turned on but the connected
external device does not work or any connection problem occurs.
HDMI IN
HDMI IN
HDMI IN
One
Connect
Cable
One
Connect
Cable
Check the connection of the HDMI cable to your TV or One Connect Box.
Make sure that the external device is turned on.
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Power
If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
HDMI IN
HDMI IN
HDMI IN
One
Connect
Cable
One
Connect
Cable
Check the connection of the HDMI cable to your TV or One Connect Box.
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Component
Make sure that the cables between your TV and the external devices are properly connected.
The COMPONENT IN port may not be supported depending on the model or geographical area.
Also make sure that the correct source is selected on the Home Screen ( Source).
HDMI IN
HDMI IN
HDMI IN
If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is
correct, your external device may be faulty.
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The Picture is Distorted, or No Sound Comes Out of the Sound
Bar
No TV sound from the soundbar, or distorted TV picture is usually caused by poor connections.
When the TV does not connect with an external device properly
The color and design of the TV and its accessories and the features may differ depending on the model or geographical
area.
When the picture looks distorted,
Power
Power
First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect (OC)
Box, then unplug the power cord and plug it back into the wall outlet.
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HDMI IN
HDMI IN
HDMI IN
First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect (OC)
Box, then unplug the power cord and plug it back into the wall outlet.
HDMI
If the external device supports UHD video, use a dedicated HDMI cable (4K) for HDMI video playback.
Component
Component
If a component cable is used, make sure that the colored connectors are connected to the matching connectors on
the external device and the TV.
The COMPONENT IN port may not be supported depending on the model or geographical area.
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HDMI IN
For better video quality, use an HDMI cable if your external device supports it.
LAN
HDMI
Satellite
If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of set-
top box.
Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable
may be required.
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If the problem persists, check the video output settings in the settings menu of the external device, and ensure that
your TV supports the video output mode.
FHD TVs support up to 1080p video output, and UHD TVs support up to 2160p video output.
One Connect
Cable
One Connect
Cable
If the problem persists, and if your TV uses the One Connect Cable, disconnect and reconnect the One Connect Cable
to the TV and the One Connect (OC) Box. Ensure that the One Connect Cable is not pinched or bent sharply.
HDMI (eARC)
HDMI
If no sound comes out of your Sound Bar, and if it is connected to the TV with an HDMI cable, check the HDMI (eARC)
connector on the back of the TV.
HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.
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HDMI (eARC)
HDMI
HDMI
If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the
HDMI connector on the back of the TV. The cable must be connected to the HDMI (eARC) port on your TV.
HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.
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Internet Access is not Available
When the TV has difculties connecting to the Internet, these steps may help resolve the problem.
When the TV can't connect to the Internet
The color and design of the TV and its accessories and the features may differ depending on the model or geographical
area.
No Access
Network
If your TV is not connected to the internet, check the network and the status of your access point.
On the remote control, press the button and move to Settings using the directional button.
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Settings
Select Settings General Network Network Status to check the network status.
General
General
Network
Select Settings General Network Network Status to check the network status.
General
Network
Reset Network
If the network isn't connected, a network reset may be required.
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Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is
operating normally.
If you are using a wireless access point, check the access point location. If the access point is too far from the TV,
move it closer.
Try rebooting the access point by disconnecting and reconnecting the power connector. It may take 1 to 2 minutes
until the access point comes back online after a reboot.
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Settings
If the same problem continues, select Settings General Network Network Status IP Settings to
change to a different DNS server. If a test occurs, cancel it and select IP Settings.
General
General
Network
If the same problem continues, select Settings General Network Network Status IP Settings to
change to a different DNS server. If a test occurs, cancel it and select IP Settings.
Network Status
IP Settings
If the same problem continues, select Settings General Network Network Status IP Settings to
change to a different DNS server. If a test occurs, cancel it and select IP Settings.
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IP Settings
DNS Setting
Enter manually
Select DNS Setting Enter manually.
IP Settings
DNS Server
Select DNS Server, enter 8.8.8.8, then select OK.
Update now
If the same problem continues, a software update or factory reset may be required.
Related menu path
Settings General Network Network Status Try Now
Settings General Network Reset Network Try Now
Settings Support Software Update Try Now
Settings General Reset Try Now
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There is No Sound or the Speakers are Making an Odd Sound
When there is an issue with the sound on the TV, you can check whether the issue is caused by the product, or the
broadcasting signal and cables.
When no sound comes out of the TV, or the sound is breaking up
The color and design of the TV and its accessories and the features may differ depending on the model or geographical
area.
If your TV does not produce any sound, press the Volume + button to increase the volume.
If your TV is connected to an external device, check the volume of the external device.
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Audio Out/Optical
TV Speaker
Sound Output
Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound
Sound Output. Then, select TV Speaker.
Settings
Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound
Sound Output. Then, select TV Speaker.
Sound
Sound
Sound Output
TV Speaker
Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound
Sound Output. Then, select TV Speaker.
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Support
Support
Device Care
To check sound output, select Settings Support Device Care Self Diagnosis Sound Test.
Update now
If the same problem continues, a software update or factory reset may be required.
If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.
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Settings
Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound.
Support
Support
Device Care
Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound.
Settings
If the test reveals a problem, select Settings Sound Expert Settings Reset Sound.
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Sound
Sound
Expert Settings
If the test reveals a problem, select Settings Sound Expert Settings Reset Sound.
Settings
If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal
Information.
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Support
Support
Device Care
If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal
Information.
Signal Information
Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception.
Update now
If the same problem continues, a software update or factory reset may be required.
- 162 -
Related menu path
Settings Sound Sound Output Try Now
Settings Support Device Care Self Diagnosis Sound Test Try Now
Settings Sound Expert Settings Reset Sound Try Now
Settings Support Device Care Self Diagnosis Signal Information Try Now
Settings Support Software Update Try Now
Settings General Reset Try Now
- 163 -
The Remote Control does not Work
If the remote control is not working, the battery may be too low.
When the remote control does not work
The color and design of the TV and its accessories and the features may differ depending on the model or geographical
area.
Verify that the infrared remote control signal is being transmitted and received.
Make sure the remote control sensor on the TV is blinking.
- 164 -
Remove any obstruction covering the receiver on your TV.
Make sure the remote control works properly.
You can check whether the signal is being transmitted by pressing the power button and observing the front tip of
the remote control through the camera on your smartphone.
- 165 -
If you don't see any infrared signal, replace the batteries of the remote control.
If you don't see any infrared signal, replace the batteries of the remote control.
- 166 -
The remote control will work more effectively if you point it at the remote control sensor.
If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model.
- 167 -
If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device,
move the external device closer to the One Connect Box.
- 168 -
Updating the Software
If you want to keep the TV in its best condition, or if you have an intermittent issue, please update it to the latest
version.
Updating to the latest TV software
The color and design of the TV and its accessories and the features may differ depending on the model or geographical
area.
Settings
If your TV is connected to the Internet, you can set it to receive periodic updates automatically. On the remote
control, press the button and move to Settings using the directional button.
Support
Support
Software Update
To enable automatic updates, select Settings Support Software Update Auto Update.
- 169 -
Settings
No Access
Network
If your TV is not connected to the Internet, you can update the software using a USB drive.
Settings
Select Settings Support About This TV and check the model code and software version.
- 170 -
Support
Support
About This TV
Select Settings Support About This TV and check the model code and software version.
About This TV
Model code:
Software version:
Select Settings Support About This TV and check the model code and software version.
Using a computer, connect to www.samsung.com.
- 171 -
Find your TV model and download the firmware file.
SEE ALL SUPPORT
Find your TV model and download the firmware file.
Firmware
Download
Click Download to download the firmware.
- 172 -
Unzip the downloaded file and store it in your USB drive top folder.
Unzip the downloaded file and store it in your USB drive top folder.
USB
USB
USB
Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box.
- 173 -
Update now
The firmware update begins automatically. Your TV will automatically reset when the firmware update is completed.
Do not turn off your TV while the firmware update is in progress.
Settings
After your TV turns on, select Settings Support About This TV and check the new firmware version.
Support
Support
About This TV
After your TV turns on, select Settings Support About This TV and check the new firmware version.
- 174 -
About This TV
Model code:
Software version:
After your TV turns on, select Settings Support About This TV and check the new firmware version.
Related menu path
Settings Support Software Update Auto Update Try Now
Settings Support About This TV Try Now
- 175 -
Accessibility Guidance
Provides a menu and a remote control guide that aid the visually impaired.
Learn the Menu Screen
Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you
select.
Using the Accessibility Menu
View how to use the Accessibility functions and descriptions on their functions.
This function may not be supported depending on the model or geographical area.
Running the Accessibility Shortcuts menu
You can turn on or turn off the accessibility functions such as Voice Guide, Picture Off, Video Description, Caption,
High Contrast, Enlarge, Learn TV Remote, Learn Menu Screen, Multi-output Audio, Slow Button Repeat,
Accessibility Settings, and you can move to the Learn TV Remote and Learn Menu Screen pages.
• Samsung Smart Remote
On the Samsung Smart Remote, there are 2 thin horizontal rocker buttons next to each other located slightly
below the middle of the remote. The one on the left is the volume button. Press and hold the volume button to
open the Accessibility Shortcuts menu.
Even if the Voice Guide is set to Off or muted, when you press and hold the volume button, the voice guide for
Accessibility Shortcuts is enabled.
Learn TV Remote and Learn Menu Screen are only available when Voice Guide is set to On.
• Remote control
Press the CC/VD button or press and hold the MUTE button to open the Accessibility Shortcuts menu.
Even if the Voice Guide is set to Off or muted, the voice guide for Accessibility Shortcuts is enabled.
Learn TV Remote and Learn Menu Screen are only available when Voice Guide is set to On.
- 176 -
Running the Accessibility menu functions using the General menu
Settings General Accessibility
You can also go to the Accessibility menu from the TV settings menu. This provides more options, for example, to
change the speed of Voice Guide.
The TV will not verbalize this menu unless Voice Guide is already turned on.
1.
Press the button.
2.
Press the left directional button until you reach Settings.
3.
Press the Select button to open the TV's Settings menu.
4.
Press the down directional button to reach General, and then press the Select button to open this menu.
5.
Use the directional buttons to go to the Accessibility menu, and then press the Select button to open this
menu.
6.
The menu will appear with Voice Guide Settings as the rst selection. Highlight Voice Guide Settings, and then
press the Select button.
7.
A menu appears with the options to change Voice Guide, Volume, Speed, Pitch, and TV Background Volume.
8.
Select the menu using the directional buttons, and then press the Select button.
Running the Accessibility menu functions using Bixby
This function is supported only in The Frame.
To use Bixby, the TV must be set up and tuned and must be connected to the Internet. You can connect the TV to the
Internet during the initial setup or do it later through the settings menu.
There are many commands you can say to control the TV. These can be used together with Voice Guide to give you
voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the Internet.
To speak a command, press and hold the button (located near the top of the Samsung Smart Remote, directly
below the small LED (microphone) and above the directional button) and say the command, and then release the
button. The TV will conrm the command.
For example you can:
• Turn Voice Guide on
Press the button on the Samsung Smart Remote, and then say "Voice Guide on."
• Turn Video Description on
Press the button on the Samsung Smart Remote, and then say "Video Description on."
• Turn High Contrast on
Press the button on the Samsung Smart Remote, and then say "High Contrast on."
- 177 -
Learning about the Accessibility menu functions
•Voice Guide Settings
Provides voice guides to make it easier for the visually impaired to use the TV. Voice guide supports basic
operations such as changing channels and adjusting the volume, provides voice descriptions about the current
broadcast and the following broadcast, and offers guidance on setting up Scheduled Viewing events. The feature
also provides voice descriptions on Internet, Search, and other smart services.
Move to Voice Guide and press the Select button to enable/disable the feature.
•Picture Off
Turn off the TV screen and provide only sound to reduce overall power consumption. When you press a button on
the remote control other than Volume and Power while the screen is off, the TV screen turns back on.
•High Contrast
To display all menus with an opaque black background and a white font, providing maximum contrast.
If High Contrast is on, some Accessibility menus are not available.
•Enlarge
You can enlarge important elements on the menu such as the names of programs.
•Learn TV Remote
Learn the names and functions of the buttons on remote control. On this screen, pressing the power button (top
left button) will turn off the TV, but when any other button is pressed the TV will say the button name and briefly
tell what that button does. This teaching mode helps you to learn the location and operation of the buttons on
the remote without affecting normal TV operation. Press the RETURN button twice to exit Learn TV Remote.
- 178 -
•Learn Menu Screen
Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus
you select.
•Caption Settings
You can view the caption in programs that provide broadcast captions.
When watching a channel on an external device such as set-top box and cable box, turn on the caption function on the
device. For more information, contact your service provider.
–Separate Closed Caption
You can see the caption separated from the broadcast image. The captions from the broadcaster are
classified into *open caption and *closed caption. Two types of captions can overlap when both are used.
*open caption: Included in content. You cannot turn on or off its display.
*closed caption: You can turn on or off its display.
At this time, you can use this function to separate the caption from the broadcast image, which allows you
to see the closed caption without interruption.
• On: Displays the screen with a separate caption area.
Video area
Caption area
Turn down the volume
• Off: Displays the caption on the screen.
Turn down the volume
- 179 -
–Caption Mode
You can select a desired caption mode from the list.
–Digital Caption Options
You can set the caption display details such as Size, Foreground Color, Background Color, Foreground
Opacity, Background Opacity, and Position.
The Position function is available only in the programs that provide captions. Your TV supports the caption from
the broadcaster. Using this function, the caption can be positioned on a desired location. It can be used by the
hearing impaired for convenience.
•Multi-output Audio
You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same
time. The hearing impaired can then set the volume of their Bluetooth headphone higher than the volume of the
TV speaker without affecting the volume of the TV speaker, allowing both the hearing impaired and their
families to listen to the TV at comfortable sound levels.
When you connect the Bluetooth headphone to the TV, Multi-output Audio is activated.
This function may not be supported depending on the model.
•Remote Button Repeat Settings
You can configure the operation speed of the remote control buttons so that they slow down when you
continually press and hold them.
- 180 -
Using the TV with Voice Guide on
Turn on Voice Guide that describes the menu options aloud to aid the visually impaired.
Changing channel
There are 3 ways to change the channel. Every time you change channels, the new channel details will be
announced. The ways to change the channel are below.
•Channel List ( Live TV Channel List)
Press the button. The Smart Hub home screen appears. Use the left or right directional buttons to move to
Live TV, press the up directional button to move to the top row, press the directional button to move to Channel
List, and then press the Select button. When Channel List is displayed, use the up or down directional buttons to
move to the desired channel, and then press the Select button.
• (Channel) button
Of the 2 buttons that protrude from the center of the Samsung Smart Remote, the right one is the
(Channel) button. Push up or pull down the (Channel) button to change the channel.
Press the up or down of CH button on the standard remote control to change the channel.
• Number button
Use the button on the Samsung Smart Remote to open the virtual numeric pad, enter a number, and then
select Done.
On the standard remote control, press the numeric buttons to enter a channel number.
Changing volume
• Samsung Smart Remote
Use the (Volume) button on the left to change the volume. Every time you change the volume, the new
volume level will be announced.
Of the 2 buttons that protrude from the center of the Samsung Smart Remote, the left one is the (Volume)
button. Push up or pull down the (Volume) button to change the volume.
• Standard remote control
Press the VOL button up or down on the remote control to adjust the volume.
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Using program information
When watching TV, press the Select button to view program information which then appears at the top of the
screen. Voice Guide will say program subtitles or audio descriptions if they are available. To view more detailed
program information, press and hold the Select button. Voice Guide will say more details such as a synopsis of the
program.
Press the left or right directional button to see what you can watch next on the same channel. Press the up or down
directional button to move to other channels and see which programs are currently being broadcast on them.
Press RETURN to go back or close the program details.
This function may not be supported depending on the geographical area.
- 182 -
Using the guide
See an overview of each channel's program lineup.
When you want to know the program information for each channel while watching a broadcast program, press the
GUIDE button on the remote control. Use the directional buttons to view the program information.
On the Samsung Smart Remote, press the (Channel) button.
Live TV Guide
You can see the daily program schedules for each channel and program information in the Guide. You can select
programs to schedule for viewing.
This function may not be supported depending on the model or geographical area.
The information in the Guide is for digital channels only. Analog channels are not supported.
If the Clock is not set, the Guide is not provided. Set the Clock rst. ( Settings General System Manager
Time Clock)
If you need to set the clock again, follow the steps below.
1.
Press the button to open Smart Hub.
2.
Press the left directional button to move to Settings.
3.
Press the Select button to open the TV's Settings menu.
4.
Use the up and down directional buttons to move to the General menu, and then press the Select button.
5.
Use the up and down directional buttons to move to the System Manager menu, and then press the Select
button.
6.
Select the Time menu, and then press the Select button.
7.
Select the Clock menu, and then press the Select button.
8.
Select the Clock Mode menu, press the Select button, and then select Auto or Manual.
If you select Manual, you can move to the Date or Time menu below to set the time or date.
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When you open the Guide, a table grid of channels and programs is displayed. The top row displays Filter By : All
then the day and times. Each row has a channel name on the left and programs on that channel on the right.
In the Guide, use the up and down directional buttons to move between channels and use the left and right
directional buttons to move between programs at different times within a channel.
You can also use the numeric button to enter a channel number and go to that channel directly. You can use the
(Play) button to move to the program currently broadcasting.
When you move the focus to a program, you will hear detailed information about the selected program. When you
move the focus to a different channel, you will hear the channel name and number, and the program details. If you
move to a different day, you will hear the day announced for the rst program you reach on that day. The day is not
repeated, so if you are not sure what the day is, you can move forwards and backwards 24 hours and then the day
will be announced.
To view a program on now
In the Guide, move to the program currently broadcasting, and then press the Select button to go to live TV on the
selected channel and program.
Other options in the guide
In the Guide, move to a broadcast scheduled program, and then press the Select button. A pop-up menu listing the
functions below appears.
Use the up and down directional buttons to move within this menu, and then press the Select button to choose an
item. Press the RETURN button to close the menu and go back to the Guide.
For the program you are currently watching, press and hold the Select button.
•Schedule Viewing
You can schedule the viewing of a broadcast scheduled program.
•Cancel Scheduled Viewing
You can cancel your scheduled viewings.
•View Details
You can see the detailed information on the selected program. The information may differ with the broadcast
signal. If the information is not provided with the program, nothing appears.
Press the Select button on the View Details option. This will open the details pop-up window for that program
which will display a synopsis. The details pop-up window contains detailed information and the OK option. After
reading the detailed information, press the Select button on the remote control to close the pop-up window.
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Using Schedule Viewing
Congure the TV to show a specic channel or program at a specic time and date.
The icon appears next to programs that have been congured for a schedule viewing.
To set up a schedule viewing, you must rst set the TV's clock ( Settings General System Manager Time
Clock).
Setting up a schedule viewing
You can set up a schedule viewing on two screens.
•The Guide Screen
On the Guide screen, select a program you would like to view, and then press and hold the Select button. Select
Schedule Viewing on the pop-up menu that appears.
•The Program Info Screen
Press the Select button while watching the TV. The Program Info window appears. Select a broadcast scheduled
program by using the left or right directional buttons, and then press the Select button. You can schedule a
reminder to watch the program by selecting Schedule Viewing.
Cancelling a scheduled viewing
You have 2 ways to cancel a scheduled viewing.
• Cancelling a scheduled viewing from the Guide
In the Guide ( Live TV Guide), move to the program you want to cancel scheduled viewing, and then press
the Select button. Move to Cancel Scheduled Viewing, and then press the Select button. When a pop-up message
asking you to cancel the selected scheduled viewing appears, select Yes. The selected scheduled viewing is
canceled and the screen returns to the Guide screen.
• Cancelling a scheduled viewing from Smart Hub
1.
Press the button to open Smart Hub, and then press the left or right directional button to move to Live
TV. Press the up directional button to move to the top row, and then press the left or right directional button
to move to Schedule Manager.
2.
Press the Select button to open Schedule Manager.
3.
Use the down directional button to move to the list of programs scheduled to view.
4.
Use the right directional button to move to the Delete option, and then press the Select button to delete the
selected item.
This function may not be supported depending on the model or geographical area.
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Using the Channel List
See how to list the channels available on your TV.
Live TV Channel List
Using Channel List, you can change the channel or check programs on other digital channels while watching TV.
Press the button. The Smart Hub home screen appears. Use the left or right directional buttons to move to Live
TV, press the up directional button to move to the top row, press the directional button to move to Channel List, and
then press the Select button. This shows a list of the channels and the program currently on. The focus will be on
the channel you are currently watching, showing channel name, channel number, and program title.
Use the up and down directional buttons to move within the channel list (or use the CH) button to go up and down a
page at a time). You can also use the numeric button to enter a channel number and go to that channel directly.
Press the directional button in the Channel List to move to the Category List. Use the up and down directional
buttons to move within this list. Press the Select button to choose a category you want from the Category List. The
Category List contains All Channels, Favorites, Samsung TV Plus, and Air or Cable. Use the up and down directional
buttons to move to a channel you want to view, and then press the Select button.
•All Channels
Displays the channels that have been automatically searched.
These are the channels your TV will receive either over the air if your TV is set to Air or over cable if your TV is set to
Cable. See Air or Cable below.
•Favorites
Displays Favorites 1 to Favorites 5. Use the up and down directional buttons to move between the lists of
favorites. Highlight the one you want, and then press the Select button. The channel list will now show only the
channels in this list.
•Air or Cable
To select Air or Cable, move the focus to Air or Cable, and then press the Select button. Air is suitable for homes
equipped with separate, over-the-air antennas. Cable is suitable for homes that subscribe to a local cable-
service, but do not have a cable box. You do not need to use this function if your TV is connected to a cable box or
satellite box.
This function may not be supported depending on the incoming broadcast signal.
•Samsung TV Plus
While the TV is connected to the Internet, you can watch popular programs or highlights for each theme through
a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for
Samsung TV Plus.
This function may not be supported depending on the model or geographical area.
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Using Smart Hub
Learn how to open Smart Hub to access apps, games, movies, and more.
Smart Hub
After pressing the button on your remote control, you can surf the web and download apps with Smart Hub.
Some Smart Hub services are for pay services.
To use Smart Hub, the TV must be connected to the Internet.
Some Smart Hub features may not be supported depending on the service provider, language, or geographical area.
Smart Hub service outages can be caused by disruptions in your Internet service.
To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information.
Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms &
Privacy by navigating to Settings Terms & Privacy.
If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select
Reset Smart Hub ( Settings Support Device Care Self Diagnosis Reset Smart Hub).
Press the button on your remote. This will bring up a display with 2 rows. Try moving the focus to Live TV or
another item on the bottom row. The options on the top row change depending on the item selected in the bottom
row.
The buttons to the right of Live TV provide quick access to apps such as Netix and Prime Video.
Use the left and right directional buttons to move between a menu or apps on a row and the up and down
directional buttons to move between rows. Press the Select button to access a menu or apps.
When the Smart Hub home screen appears, use the left or right directional button to move the focus to Live TV or
Samsung TV Plus. Press the up directional button to move to the top row. You will be on the Guide item. The items
in this row may include Guide, Channel List, Schedule Manager, and others.
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Using the Smart Hub Home Screen
On the leftmost part of the Smart Hub home screen is the static menu listed below. You can quickly and easily use
the listed menu items to access the main TV settings or external devices, search, and apps.
• Settings
When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can
quickly set frequently used functions by clicking the icons. You can set e-Manual, Picture Mode, Sound Mode,
Sound Output, Game Mode, Caption, Sleep Timer, Network, Color Tone, Picture Clarity, Digital Output Audio
Format, Device Care, and All Settings.
This function may not be supported depending on the model or geographical area.
• Source
You can select an external device connected to the TV.
For more information, refer to "Switching between external devices connected to the TV."
• Search
A virtual keyboard appears on the screen, and you can search for channels, programs, titles of movies, or apps
provided by the Smart Hub service.
To use this feature, the TV must be connected to the Internet.
This function may not be supported depending on the model.
• Apps
You can enjoy a wide range of content, including news, sports, weather, and games by installing the
corresponding apps on your TV.
To use this feature, the TV must be connected to the Internet.
For more information, refer to "Using the Apps Service."
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•Home
This menu appears first when you press the button. Then you can quickly access Samsung Account,
Notification, or Privacy Choices.
–Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
For more information, refer to "Using a Samsung account."
– Notification
You can view a list of notifications for all events that occur on your TV. A notification appears on the screen
when it is time to broadcast a scheduled program or when an event occurs on a registered device.
If you move the focus to Notification, and then press the Select button, a notification window appears on the
right containing the following functions: Delete All and Settings.
–Privacy Choices
You can view and set the privacy policy for Smart Hub and various other services.
•Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content, such as TV shows, dramas, and
movies, in one place. Universal Guide can recommend content tailored to your preferences.
To enjoy the content from these apps on your TV, they must be installed on the TV.
When you watch some paid content, you may need to make a payment using their associated app.
Some content may be restricted depending on your network conditions and your subscriptions to paid channels.
Parental control is necessary when children use this service.
Images may look blurry depending on the service provider's circumstances.
This function may not be supported depending on the model or geographical area.
• Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image
content, such as artworks, photos, or to display the content.
This function is supported only in The Frame.
For more information, refer to the provided user manual.
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Launching the e-Manual
Open the user manual embedded in your TV.
Press the button to open Smart Hub, press the left directional button to move to Settings, and then press the
Select button.
Use the up and down directional buttons to move to Support, and then select Open e-Manual to open the e-Manual.
Settings Support Open e-Manual
You can view the embedded e-Manual containing information about your TV's key features.
Alternatively, you can download a copy of the e-Manual from Samsung's website (http://www.samsung.com).
Words in blue (e.g., Internet) indicate a menu item.
The e-Manual contains 2 rows of menu icons. Use the up and down directional buttons to move between rows and
the left and right directional buttons to move within a row. Press the Select button to open the section you want to
read.
The e-Manual contains a section called "Learn TV Remote" in "Accessibility Guidance". This is particularly useful for
people who cannot easily see the buttons on the control or who are not clear what each button does. When you are
viewing this section of the e-Manual, pressing the buttons on the remote control will not affect the TV. Note that
the "Accessibility Guidance" item is only available when Voice Guide ( Settings General Accessibility
Voice Guide Settings Voice Guide) is enabled.
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Using Bixby
A guide to using Bixby to control your TV.
This function is supported only in The Frame.
To use Bixby, your TV must be connected to the Internet and you must use the microphone on your Samsung Smart
Remote.
To use Bixby, press and hold the button on the Samsung Smart Remote, say a command into the microphone on
the remote, and then release the button to run Bixby.
The existing functional specications may be changed if Bixby is updated.
This function is available only if Voice Assistant is set to Bixby. ( Settings General Voice Voice Assistant)
Running Bixby
Press and hold the button on the Samsung Smart Remote. Bixby is activated in the listening mode, the Bixby
icon appears at the bottom of the TV screen. Say a command, and then release the button. The TV provides feedback
on how it understands the command, and then performs the commanded task.
If the TV does not understand the command, try again with more precise pronunciation.
This function may not be supported depending on the model or geographical area.
The supported language may differ depending on the geographical area.
You can nd a detailed description of the voice commands at Explore Bixby. Press the button. The Explore Now button
appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.
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