Table of Contents
- English
- Quick Guides
- Connections
- Remote Control and Peripherals
- About the Samsung Smart Remote (QLED TV)
- About the Samsung Smart Remote (UHD TV)
- About the Samsung Smart Remote (THE FRAME)
- Connecting the Samsung Smart Remote to the TV
- Controlling External Devices with the Samsung Smart Remote - Using the Universal Remote
- Using Anynet+ (HDMI-CEC)
- Controlling the TV with a Keyboard or Mouse
- Entering Text using the On-Screen Virtual Keyboard
- Smart Features
- TV Viewing
- Viewing Digital Broadcast Information at a Glance
- Recording Programmes
- Setting Up a Schedule Viewing
- Using Timeshift
- Buttons and functions available while recording a programme or Timeshift
- Using the Channel List
- Editing channels
- Creating a Personal Favourites List
- Editing a Favourites List
- TV-Viewing Support Functions
- Changing the broadcast signal
- Scanning for available channels
- Checking digital channel signal info and strength
- Restricting Viewing to Specific Channels
- Using Mark Adult Channels
- Selecting the broadcasting audio option
- Using Programme Rating Lock
- Configuring advanced broadcasting settings
- Reading digital text
- Selecting the broadcast audio language
- Tuning broadcast signals manually
- Fine-tuning analogue broadcasts
- Transferring channel list
- Enabling/Disabling Edit Channel Numbers
- Deleting CAM operator profile
- Setting satellite system
- Changing teletext language
- Showing TVkey Interface menu
- Showing common interface menu
- Picture and Sound
- System and Support
- Using the Time Functions and the Timers
- Using the Auto Protection Time and Energy Saving Functions
- Updating the TV’s Software
- Protecting the TV from Hacking and Malicious Code
- Using Other Functions
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Audio Description
- White text on black background (high contrast)
- Setting the screen to a black and white tone
- Inverting the screen colour
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the TV menu
- Watching TV broadcasts with subtitles
- Listening to the TV through Bluetooth devices (for the hearing impaired)
- Configuring advanced system settings
- Restoring the TV to the factory settings
- HbbTV
- Using a TV Viewing Card (“CI or CI+ Card”)
- Teletext Feature
- Troubleshooting
- Getting Support
- Diagnosing TV operational issues
- There Is a Problem with the Picture
- I Can't Hear the Sound Clearly
- There Is a Problem with the Broadcast
- My Computer / Game Console Won't Connect
- The TV Won't Connect to the Internet
- The Schedule Recording/Timeshift Function Isn't Working
- Anynet+ (HDMI-CEC) Isn't Working
- I Have Trouble Launching/Using Apps
- My File Won't Play
- I Want to Reset the TV
- Other Issues
- Precautions and Notes
- Before Using the Recording and Timeshift Functions
- Supported broadcasting audio options
- Read Before Using Apps
- Read Before Using the Internet
- Read Before Playing Photo, Video, or Music Files
- Limitations on use of photo, video, and music files Try Now
- Supported external subtitles
- Supported internal subtitles
- Supported image formats and resolutions
- Supported music formats and codecs
- Video codecs supported by Q900R model series
- Video codecs supported by NU7100 model series or higher
- Video codecs supported by NU7090 model series or lower
- Read After Installing the TV
- Supported Resolutions for UHD Input Signals
- Resolutions for 8K Input Signals supported by Q900R model series
- Supported Resolutions for FreeSync
- Read Before Connecting a Computer (Supported Resolutions)
- Supported Resolutions for Video Signals
- Read Before Using Bluetooth Devices
- Buttons and functions available while playing multimedia content
- Licence
- Accessibility Guidance
Samsung UE65NU7479U User Manual
Displayed below is the user manual for UE65NU7479U by Samsung which is a product in the TVs category. This manual has pages.
Related Manuals
E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register
your product at
www.samsung.com
M o d e l __________________ S e r i a l N o . __________________
To directly go to the page that provides instructions
on how to use the manual for visually impaired
users, select the Menu Learning Screen link below.
“Menu Learning Screen” Link
English
25 Turning on the TV with a Mobile Device
25 Connecting an IP control device to the TV
25 Setting up an Internet connection over IPv6
26 Changing the name of the TV on a network
Troubleshooting Internet Connectivity Issues
26 Troubleshooting Internet connectivity issues
Connecting Video Devices
28 Connecting with an HDMI cable
29 Connecting with a component cable (Only for models with
COMPONENT IN / AV IN)
30 Connecting with a composite cable (Only for models with
COMPONENT IN / AV IN)
Audio Input and Output Connections
31 Connecting with an HDMI (ARC) cable
31 Connecting with a digital audio (optical) cable
31 Connecting through a wireless network
32 Connecting Bluetooth Devices
Connecting a Computer
32 Connecting through the HDMI port ― Screen Sharing (HDMI)
Connecting Your Mobile Device
33 Connecting to the TV via the SmartThings app
34 Bidirectionally mirroring your TV and mobile device using the
SmartThings app
34 Managing a Mobile Device
Switching between external devices connected to the TV
35 Changing the input signal
35 Editing the name and icon of an external device
36 Using additional functions
Connection Notes
37 Connection notes for HDMI
38 Connection notes for audio devices
39 Connection notes for computers
39 Connection notes for mobile devices
Quick Guides
Connecting the Samsung Smart Remote to the TV
Using Smart Hub
Using the Ambient mode
10 Screen states related to Ambient mode
11 Changing the content and settings for Ambient mode
Using the Shortcuts
14 Adding channels
14 Moving channels
14 Removing a channels
Using Voice Interaction
15 Running Voice Interaction
16 Learning about Voice Command Guide
17 Read Before Using Voice Interaction
Updating the TV’s Software
18 Updating the TV’s software to the latest version
18 Updating the TV automatically
Getting Support
19 Getting support through Remote Management
20 Finding the contact information for service
20 Requesting service
Connections
Connection Guide
Connecting an Antenna (Aerial)
Connecting to the Internet
23 Connecting to your Internet network
25 Checking the Internet connection status
25 Resetting Your Network
Contents
2
Using the Apps Service
71 Installing and running an app
72 Managing purchased or installed apps
73 Rating apps
Using the Gallery App
Using the Universal Guide App
Using the SmartThings App
Using the e-Manual
77 Launching the e-Manual
78 Using the buttons in the e-Manual
Using the Internet
Playing pictures/video/music
80 Playing media content
Using Voice Interaction
82 Running Voice Interaction
83 Learning about Voice Command Guide
84 Read Before Using Voice Interaction
TV Viewing
Viewing Digital Broadcast Information at a Glance
85 Using the guide
Recording Programmes
87 Recording programmes
88 Managing the schedule recording list
89 Viewing recorded programmes
89 Setting up a schedule recording start
Setting Up a Schedule Viewing
89 Setting up a schedule viewing for a channel
90 Editing a schedule viewing
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV)
About the Samsung Smart Remote (UHD TV)
About the Samsung Smart Remote (THE FRAME)
Connecting the Samsung Smart Remote to the TV
Controlling External Devices with the Samsung Smart Remote
- Using the Universal Remote
Using Anynet+ (HDMI-CEC)
51 Connecting an external device through Anynet+ and using
their menus
Controlling the TV with a Keyboard or Mouse
52 Connecting a USB keyboard or mouse
52 Connecting a Bluetooth keyboard or mouse
53 Using the keyboard and mouse
54 Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
56 Entering Text using the remote control's microphone and the
on-screen Virtual keyboard
Smart Features
Smart Hub
58 Displaying the Home Screen
63 Launching Smart Hub automatically
63 Launching the last used app automatically
63 Testing Smart Hub connections
63 Resetting Smart Hub
Using a Samsung account
64 Creating and managing your Samsung account
65 Signing in to a Samsung account
Using the Ambient mode
67 Screen states related to Ambient mode
68 Changing the content and settings for Ambient mode
3
Picture and Sound
Adjusting the Picture Quality
104 Choosing a picture mode
105 Configuring advanced picture settings
Setting the Viewing Environment for External Devices
106 Playing games on an optimised screen
107 Configuring game mode details
108 Viewing UHD videos
108 Using HDMI black level
Picture Support Functions
109 Viewing a picture-in-picture (PIP)
109 Changing the picture size
110 Changing the picture size automatically
110 Changing the picture size in 4:3 or Screen Fit mode
110 Fitting the picture to the screen
110 Adjusting the picture size and/or position
Configuring a Sound Mode and Expert Settings
111 Choosing a sound mode
111 Configuring advanced sound settings
Using the Sound Support Functions
112 Selecting speakers
112 Listening to the TV through Bluetooth devices
113 Listening to the TV through a Samsung audio device that
supports the Wi-Fi function
System and Support
Using the Time Functions and the Timers
114 Setting the current time
115 Using the timers
Using the Auto Protection Time and Energy Saving Functions
116 Setting the Auto Protection Time
116 Reducing the energy consumption of the TV
Using Timeshift
Buttons and functions available while recording a programme
or Timeshift
Using the Channel List
Editing channels
94 Removing registered channels
94 Editing registered channels
Creating a Personal Favourites List
95 Registering channels as favourites
95 Viewing and selecting channels on Favourites lists only
Editing a Favourites List
96 Adding channels to favourites list
96 Removing channels from a favourites list
96 Rearranging a favourites list
96 Renaming a favourites list
TV-Viewing Support Functions
97 Changing the broadcast signal
97 Scanning for available channels
98 Checking digital channel signal info and strength
98 Restricting Viewing to Specific Channels
98 Using Mark Adult Channels
98 Selecting the broadcasting audio option
99 Using Programme Rating Lock
99 Configuring advanced broadcasting settings
99 Reading digital text
100 Selecting the broadcast audio language
100 Tuning broadcast signals manually
101 Fine-tuning analogue broadcasts
101 Transferring channel list
101 Enabling/Disabling Edit Channel Numbers
101 Deleting CAM operator profile
102 Setting satellite system
102 Changing teletext language
102 Showing TVkey Interface menu
103 Showing common interface menu
4
Troubleshooting
Getting Support
131 Getting support through Remote Management
132 Finding the contact information for service
133 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
134 Testing the picture
I Can't Hear the Sound Clearly
137 Testing the sound
There Is a Problem with the Broadcast
My Computer / Game Console Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
145 Before using the recording and schedule recording functions
147 Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet
150 Read before setting up a wireless Internet connection
Updating the TV’s Software
117 Updating the TV’s software to the latest version
117 Updating the TV automatically
Protecting the TV from Hacking and Malicious Code
118 Scanning the TV and connected storage for malicious code
Using Other Functions
118 Running the accessibility functions
118 Running Accessibility Shortcuts
119 Enabling voice guides for the visually impaired
119 Audio Description
120 White text on black background (high contrast)
120 Setting the screen to a black and white tone
120 Inverting the screen colour
120 Enlarging the font (for the visually impaired)
121 Learning about the remote control (for the visually impaired)
121 Learning about the TV menu
121 Watching TV broadcasts with subtitles
122 Listening to the TV through Bluetooth devices (for the hearing
impaired)
122 Configuring advanced system settings
123 Restoring the TV to the factory settings
HbbTV
Using a TV Viewing Card (“CI or CI+ Card”)
125 Connecting the “CI or CI+ Card” via COMMON INTERFACE slot
with the CI CARD Adapter
126 Connecting the “CI or CI+ Card” via COMMON INTERFACE slot
126 Using the “CI or CI+ Card”
Teletext Feature
127 On the Samsung Smart Remote
129 On the standard remote control
130 Typical Teletext page
5
Accessibility Guidance
Menu Learning Screen
Using the Remote control
171 Orientation of the Samsung Smart Remote
171 Description of the Samsung Smart Remote
Using the accessibility menu
173 Accessibility Shortcuts menu
174 Step by Step instructions to run the options
176 Setting accessibility settings using Voice Interaction
Using the TV with Voice Guide on
177 Watching TV
Using the guide
Setting Up a Schedule Viewing
182 Cancelling a scheduled viewing
Using the Channel List
185 Creating a Personal Favourites List
Recording
187 Using the instant and schedule recording options from the
guide screen:
188 Using the Instant and Schedule Recording options from the
programme info window
188 Changing the recording time
189 Viewing recorded programmes
189 Deleting a recorded programme
Using Smart Hub
190 Smart Hub
191 Using the Home Screen in Smart Hub
Launching the e-Manual
Using Voice Interaction
196 Running Voice Interaction
Read Before Playing Photo, Video, or Music Files
151 Limitations on use of photo, video, and music files
152 Supported external subtitles
152 Supported internal subtitles
153 Supported image formats and resolutions
153 Supported music formats and codecs
154 Video codecs supported by Q900R model series
155 Video codecs supported by NU7100 model series or higher
156 Video codecs supported by NU7090 model series or lower
Read After Installing the TV
158 Picture sizes and input signals
159 Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
159 If HDMI UHD Color is set to Off
159 If HDMI UHD Color is set to On
Resolutions for 8K Input Signals supported by Q900R model
series
160 If HDMI UHD Color is set to On
Supported Resolutions for FreeSync
Read Before Connecting a Computer (Supported Resolutions)
161 IBM
161 MAC
162 VESA DMT
163 VESA CVT
163 CTA-861
Supported Resolutions for Video Signals
164 CTA-861
165 VESA CVT
Read Before Using Bluetooth Devices
166 Restrictions on using Bluetooth
Buttons and functions available while playing multimedia
content
Licence
6
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Quick Guides
You can learn quickly how to run and use the frequently used functions, such as Voice Interaction, Ambient mode,
and Smart Hub.
Connecting the Samsung Smart Remote to the TV
Connect the Samsung Smart Remote to your TV to operate the TV.
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung
Smart Remote does not pair to the TV automatically, point it at the remote control sensor of the TV, and then press
and hold the and buttons simultaneously for 3 seconds or more.
"The images, buttons, and functions of the Samsung Smart Remote may differ with the model.
"For more information about the Samsung Smart Remote that comes with the QLED TV, refer to "About the Samsung Smart
Remote (QLED TV)".
"For more information about the Samsung Smart Remote that comes with the UHD TV, refer to "About the Samsung Smart
Remote (UHD TV)".
"For more information about the Samsung Smart Remote that comes with THE FRAME TV, refer to "About the Samsung
Smart Remote (THE FRAME)".
"The Samsung Smart Remote may not be supported depending on the model or geographical area.
- 8 -
Using Smart Hub
Connect to Smart Hub for apps, games, movies, and more.
Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen.
Sources
TV HDMI 1 HDMI 2 USB 1 USB 2 Connection
Guide
Universal
Remote
Source
"The image on your TV may differ from the image above depending on the model and geographical area.
When you press the button on your remote control, you can use the following functions and features.
1 Notification
You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is
time to broadcast a scheduled programme or when an event occurs on a registered device.
"For more information, refer to "Displaying the Home Screen".
2 Settings
When the focus is moved to the icon, a list of quick settings icons appears above the top of the menu. You can
quickly set frequently used functions by clicking the icons.
3 Source
You can select an external device connected to the TV.
"For more information, refer to "Switching between external devices connected to the TV".
- 9 -
4 Search
You can search for channels, programmes, movie titles, and apps from Smart Hub.
"To use this feature, the TV must be connected to the Internet.
5 APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding
apps on your TV.
"To use this feature, the TV must be connected to the Internet.
"For more information, refer to "Using the Apps Service".
6 Ambient mode
In Ambient mode, you can view beautiful screens, various visual information, and notifications.
To enter Ambient mode, press the button. To return to the TV mode, press the button. To shut off the TV,
press the button.
If you press the button when the TV is turned off, the TV turns on in Ambient mode.
"If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient mode.
"Because this function is a QLED TV-specific function, it may not be supported depending on the model.
"For more information about the Ambient mode, refer to "Using the Ambient mode".
7 Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and
movies in one place. Universal Guide can recommend content tailored to your preferences and notify you of new
drama series.
"For more information about the Universal Guide, refer to "Using the Universal Guide App".
"Images may look blurry depending on the service provider's circumstances.
"This function may not be supported depending on the model or geographical area.
Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content
such as artworks or photos or to display the content.
"This function is supported only in THE FRAME model.
"For more information, refer to the provided user manual.
- 10 -
Using the Ambient mode
Learn about the functions available in Ambient mode, which is a QLED TV-specific function.
Ambient mode
In Ambient mode, you can view beautiful screens, various visual information, and notifications.
To enter Ambient mode, press the button. To return to the TV mode, press the button. To shut off the TV,
press the button.
If you press the button when the TV is turned off, the TV turns on in Ambient mode.
"If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient mode.
"Because this function is a QLED TV-specific function, it may not be supported depending on the model.
"To activate the and menus, first select a content item in Ambient mode.
Screen states related to Ambient mode
●Ambient mode
In Ambient mode, you can set up and enjoy visual information and design. In this state, less power is
consumed and brightness is automatically adjusted by the illuminance sensor.
●Getting dark state
In Ambient mode, the TV screen changes automatically according to the surroundings. When the surroundings
get dark, the TV screen becomes darker. When the surroundings get bright before the TV screen turns
completely black or when the remote control or the Voice Interaction function is operated, the TV screen
returns to Ambient mode.
"You can change the auto brightness setting for Ambient mode by using in the Ambient mode browser screen.
"In this state, the TV is ready to process voice guides and voice commands.
●Black screen state
In Ambient mode, if the surroundings get to a specific level of darkness, the TV turns soft-off. To turn the
screen back on in Ambient mode, press the button on the remote control.
"You can change the auto brightness setting for Ambient mode by using in the Ambient mode browser screen.
"In this state, the TV cannot process voice guides and voice commands.
- 11 -
●TV off state
To enter Ambient mode when the TV is turned off, press the button on the remote control. To enter TV
mode when the TV is turned off, press the button. In TV mode, you can watch broadcasts or enjoy the
content on the external devices connected.
Changing the content and settings for Ambient mode
Décor Info Photo
"The image on your TV may differ from the image above depending on the model and geographical area.
When you press the or button in Ambient mode, the Ambient mode browser screen appears. In the Ambient
mode browser screen, you can select content and change the Ambient mode settings.
Setting up the content for Ambient mode
The Ambient mode browser screen displays content at the top and categories at the bottom. Use the left or right
directional buttons in the content list at the top to move the focus to content you want, and then press the Select
button. The selected content is played in Ambient mode.
- 12 -
In the future, more content that you can set up in the Ambient mode browser will be provided.
You can select the following categories and content:
●Décor: Provides beautiful screens.
●Info: Provides information such as weather, news headlines, and more.
"This function may not be supported depending on the geographical area.
●Photo: Allows you to set a picture stored in your mobile device as the wallpaper of the Ambient mode screen.
You can configure special layouts with your photos.
"To save photos from your mobile device to the TV and import them in Ambient mode, use the SmartThings app on
your mobile device.
Setting up the Ambient mode details
In the Ambient mode browser screen, move the focus to , and then press the Select button. You can change the
following settings:
●Brightness: Adjust the screen brightness for Ambient mode.
●Colour Tone: Adjust the colours of the screen for Ambient mode.
●Auto Brightness: Change the auto brightness setting for Ambient mode.
"When this function is set to Off, the brightness level of the TV screen is not automatically adjusted according to the
ambient light level.
●Ambient Off Timer: Set the time that the Ambient mode screen turns off automatically.
"If there is no remote control input for the set time, the screen goes off. To turn the screen back on in Ambient mode,
press the button on the remote control.
Changing the background colour of Ambient mode
To change the background colour of Ambient mode, move the focus to in the Ambient mode browser screen, and
then press the Select button. You can change the background colour or pattern. Move the focus to a colour or pattern
you want, and then press the Select button.
"Take a picture of a wall using the SmartThings app on your mobile device to set it as the background of Ambient mode.
This function may have a delay in image transmission and optimisation depending on the network conditions.
- 13 -
Using the Shortcuts
You can easily use the contents of Sources without running a series of commands.
To display the Shortcuts menu screen, press and hold the button for 1 second or more.
To return to the TV mode, press the button.
"Because this function is a QLED TV-specific function, it may not be supported depending on the model.
Shortcuts
Sources
e-Manual Settings
Terrestrial
Channels
"The image on your TV may differ from the image above depending on the model and geographical area.
1 Sources
You can select an external device connected to the TV.
2 Channels
Press the button to add a broadcast channel. You can move or remove added broadcast channels.
3 e-Manual
Displays the e-Manual guide.
- 14 -
4 Settings
Displays the main on-screen menu.
5 Terrestrial, Cable, Satellite, or Service Provider
Choose the broadcast type of the content: Terrestrial, Cable, Satellite, or Service Provider.
"This function may not be supported depending on the incoming broadcast signal.
Adding channels
1.
Press . You can add only the channel that you are currently watching.
2.
Move to the desired location.
3.
Press the Select button.
4.
The target channel is added in the bookmark area.
Moving channels
1.
Move the focus to the channels to move.
2.
Press the down directional button.
3.
Select Move.
4.
Move the selected channels to the desired location.
5.
Press the Select button.
6.
The selected channel is moved.
Removing a channels
1.
Move the focus to the channels to remove.
2.
Press the down directional button.
3.
Select Remove.
4.
The selected channel is removed.
- 15 -
Using Voice Interaction
Speak into the microphone on your Samsung Smart Remote to control your TV.
"This function may not be supported depending on the model or geographical area.
"The supported language may differ depending on the geographical area.
Running Voice Interaction
Press and hold the button on your Samsung Smart Remote, say a command, and then release the button.
The TV recognises the voice command.
To view the Voice Interaction guide, press the button once:
●When you press the button for the first time, the Using Voice Interaction button appears at the bottom of
the screen. Press the Select button. The Using Voice Interaction popup window appears and a tutorial on using
Voice Interaction is shown.
●When you press the button, the Enter Voice Command Guide button appears at the bottom of the screen.
Press the Select button to go to the Voice Command Guide screen.
- 16 -
Learning about Voice Command Guide
Voice Command Guide
Here are some of the things I can do for you.
"The image on your TV may differ from the image above depending on the model and geographical area.
1 Voice Command Guide
You can learn the voice commands to use the Voice Interaction in various situations. Use the directional buttons
to move to the desired command, and then press the Select button. You can operate the TV with various voice
commands.
"To view a tutorial on Voice Interaction, use the directional buttons to move to the bottom, and then select the View Tutorial
item.
- 17 -
Read Before Using Voice Interaction
Precautions for Voice Interaction
●The supported voice interaction languages and features may differ depending on the geographical area.
●If the language set differs from the language of your country, some features are not available.
●Voice Interaction is available only when the TV is connected to the Internet.
●Even if the TV is connected to the Internet, there may be no response due to a Voice Interaction server error.
●The existing functional specifications may be changed if Voice Interaction is updated.
●Voice Interaction is available only on TVs that support it and come with remote controls that have a
microphone.
●Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains
numeric values or symbols, the function may not operate properly.
●Searched results may not provide complete results.
●You may be required to pay for some apps. Consequently, you may encounter a service application or contract.
●To change the current channel by saying channel names as voice commands, you must finish Set Up Your
Service Provider. If Set Up Your Service Provider is not completed, you can complete it using the following
menu.
– Settings General Start Setup Try Now
●To use the voice text input function and Smart search function, you must consent to provisions allowing third
parties to collect and use your voice data.
●To use the Voice Interaction function, you must:
–Agree to Smart Hub's Terms of Use
–Agree to a guidance regarding the collection and use of personal information for the Smart Hub service.
–Consent to the collection and use of personal information for the voice interaction-based service.
Requirements for using Voice Interaction
●The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment (TV
sound and ambient noise).
●The optimal volume for voice commands is between 75 dB and 80 dB.
- 18 -
Updating the TV’s Software
View your TV's software version and update it if necessary.
Settings Support Software Update Try Now
Updating the TV’s software to the latest version
[ DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after
completing the software update. Video and audio settings will be reset to their defaults after a software
update.
Updating through the Internet
Settings Support Software Update Update Now Try Now
"Updating from the Internet requires an active Internet connection.
Updating through a USB device
Settings Support Software Update Update Now
After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device
to the TV to update.
"To update using a USB flash drive, download the update package from Samsung.com to your computer. Then, save the
update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
Updating the TV automatically
Settings Support Software Update Auto update Try Now
If the TV is connected to the Internet, you can have the TV update its software automatically while you are watching
the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto update is set to On automatically. If you want this function
disabled, use the Select button to turn it off.
"This function may take a longer time if another network function is running concurrently.
"This function requires an Internet connection.
- 19 -
Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings Support Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have a
Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web.
You can also turn Remote Management on and off.
"This function requires an Internet connection.
"You can also start this function by pressing and holding the button for 5 or more seconds.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
●Diagnose your TV
●Adjust the TV settings for you
●Perform a factory reset on your TV
●Install recommended firmware updates
How does Remote Support Work?
You can easily get Samsung Remote Support service for your TV:
1.
Call the Samsung Contact Centre and ask for remote support.
2.
Open the menu on your TV and go to the Support section. ( Settings Support)
3.
Select Remote Management, then read and agree to the service agreements. When the PIN screen appears,
provide the PIN number to the technician.
4.
The technician will then access your TV.
- 20 -
Finding the contact information for service
Settings Support About This TV Try Now
You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's
software version, Open Source Licence and other information you may need to get service support from a Samsung
call agent or the Samsung website.
"You can also view information by scanning the QR code of your TV.
"You can also start this function by pressing and holding the button for 5 or more seconds. For standard remote control,
press and hold the (Play) button for 5 or more seconds. Continue holding the button until the customer information
pop-up window appears.
Requesting service
Settings Support Request Support Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that you
encountered, and then select Request Now or Schedule Appointment Request Send. Your service request will
be registered. The Samsung Contact Centre will contact you to set up or confirm your service appointment.
"This function may not be supported depending on the geographical area.
"You must agree to the terms and conditions for the service request.
"This function requires an Internet connection.
- 21 -
Connections
You can watch live broadcasts by connecting an antenna and antenna cable to your TV and can get access to the
Internet by using a LAN cable or wireless router. Using various connectors, you can also connect external devices.
Connection Guide
You can view detailed information about external devices that can be connected to the TV.
Source Connection Guide
It guides you the way to connect various external devices such as the cable box, game console, and PC through
pictures. If you select the connection method to an external device, the information details appear.
Connection Guide
Cable Box/Disc Player HDMI
Game Console
PC
Audio device
Mobile Device
External Storage
Accessory
"The image on your TV may differ from the image above depending on the model and geographical area.
- 22 -
Connecting an Antenna (Aerial)
You can connect an antenna cable to your TV.
"An antenna connection is not necessary if you connect a cable box or satellite box.
It is best to connect the both connectors using a Multi-Switch or DiSEqC. Switch, etc and to set Aerial Connection
Type to Dual Oscillator.
"A connection method may differ with the models.
"The DVB-T2 system may not be supported depending on the geographical area.
"Depending on the model or geographical area.
- 23 -
Connecting to the Internet
You can get access to the Internet through your TV.
Connecting to your Internet network
Settings General Network Open Network Settings Try Now
Connect to an available network.
Establishing a wired Internet connection
Settings General Network Open Network Settings Wired
If you connect a LAN cable, the TV automatically accesses the Internet.
"Use a CAT 7 (*STP type) cable for the connection.
* Shielded Twist Pair
"The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
- 24 -
Establishing a wireless Internet connection
Settings General Network Open Network Settings Wireless
Make sure that you have the wireless router's SSID (name) and password settings before attempting to connect. The
network name (SSID) and security key are available on the wireless router's configuration screen. See the wireless
router's user manual for more information.
Wireless Connection
Select your wireless network.
Refresh
"The image on your TV may differ from the image above depending on the model and geographical area.
"If no wireless router is found, select Add Network at the bottom of the list and enter the network name (SSID).
"If your wireless router has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or PBC
button on your router within 2 minutes. The TV will connect automatically.
- 25 -
Checking the Internet connection status
Settings General Network Network Status Try Now
View the current network and Internet status.
Resetting Your Network
Settings General Network Reset Network Try Now
Restore the network settings to the factory defaults.
Turning on the TV with a Mobile Device
Settings General Network Expert Settings Power On with Mobile
You can turn on the TV with your mobile device when both of them are connected to the same network.
Connecting an IP control device to the TV
Settings General Network Expert Settings IP Remote
You can connect an IP control device to the TV remotely to manage your IP device.
"To use this function, Power On with Mobile must be turned on.
"Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only
if an authorised third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi
network is password protected.
"This function may not be supported depending on the model or geographical area.
Setting up an Internet connection over IPv6
Configuring the IPv6 connection settings
Settings General Network Expert Settings IPv6
"This function may not be supported depending on the model or geographical area.
- 26 -
Checking an Internet connection set up over IPv6
Settings General Network Expert Settings IPv6 Status
"This function may not be supported depending on the model or geographical area.
Changing the name of the TV on a network
Settings General System Manager Device Name Try Now
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the name.
Troubleshooting Internet Connectivity Issues
If your TV won't connect to the Internet, try the solutions below.
Troubleshooting Internet connectivity issues Try Now
After reading the following content, troubleshoot the Internet connection issue. If the problem persists, contact your
Internet Service Provider.
No network cable found
Make sure that the LAN cable is plugged in on both ends. If it is plugged in, make sure that the router is turned on. If
the router is on, try turning it off and then on.
Wireless network connection failed
If a selected wireless router is not found, go to Open Network Settings, and then select the correct router.
– Settings General Network Open Network Settings
- 27 -
Unable to connect to a wireless router
1.
Check if the router is turned on. If it is, turn it off and then on.
2.
Enter the correct password if required.
IP auto setting failed
1.
Configure the settings in IP Settings.
– Settings General Network Network Status IP Settings
2.
Make sure that the DHCP server is enabled on the router, and then unplug the router and plug it back in.
3.
Reset the router if required.
–For wireless connection, enter the correct password if required.
Unable to connect to the network
1.
Check all IP Settings.
– Settings General Network Network Status IP Settings
2.
After checking the DHCP server status (must be active) on the router, remove the LAN cable, and then connect
it again.
–For wireless connection, enter the correct password if required.
Connected to a local network, but not to the Internet
1.
Make sure that the Internet LAN cable is connected to the router's external LAN port.
2.
Check the DNS values in IP Settings.
– Settings General Network Network Status IP Settings
Network setup is complete, but unable to connect to the Internet
If the problem persists, contact your Internet Service Provider.
- 28 -
Connecting Video Devices
Make the correct video connections between your TV and your external devices.
Connecting with an HDMI cable
HDMI IN
- 29 -
Connecting with a component cable (Only for models with COMPONENT IN /
AV IN)
A Component connection lets you enjoy video resolutions up to 1080p. To watch video from most DVD and Blu-ray
players, use the Component connection.
Review the illustration below, and then connect Component IN and AV IN on the TV to Component OUT on
the external device by using the provided component and AV adaptors. Make sure to connect the same colour
connectors together. (blue to blue, yellow to yellow, etc.)
COMPONENT IN / AV IN
AV IN
COMPONENT IN
"To use component equipment, connect both the component adapter (blue) and the AV adapter (yellow).
- 30 -
Connecting with a composite cable (Only for models with COMPONENT IN /
AV IN)
Through the AV connection, you can enjoy the resolution up to 576i.
Review the illustration below, and then connect AV IN on the TV to AV OUT on the external device by using the
provided composite cable and AV adaptor. When connecting the cables, be sure to match the colours of the cables to
the colours of the ports.
AV IN
COMPONENT IN
COMPONENT IN / AV IN
"Connect AV (composite) equipment to AV In only. Do not connect to Component In.
- 31 -
Audio Input and Output Connections
Make the correct audio connections between your TV and your external devices.
"For more information about how to select external speakers, refer to "Selecting speakers".
Connecting with an HDMI (ARC) cable
HDMI IN
(ARC)
Connecting with a digital audio (optical) cable
DIGITAL
AUDIO OUT
(OPTICAL)
Connecting through a wireless network
You can connect the TV to a Samsung audio device that supports the Wi-Fi function through your wireless network.
The two devices must be connected to the same network. For more information about how to connect and use a
Samsung audio device that supports the Wi-Fi function, refer to its user manual.
- 32 -
Connecting Bluetooth Devices
For more information about how to connect and use external speakers, refer to the Connection Guide (
Source Connection Guide Audio device Bluetooth) and their user manuals.
"This function may not be supported depending on the model or geographical area.
Connecting a Computer
Use the TV as a computer monitor or connect the TV to a computer via your network and access the computer's
content.
Connecting through the HDMI port ― Screen Sharing (HDMI)
HDMI IN
HDMI
DVI
HDMI IN
"When you have connected a PC, go to Source, and then select the PC icon from the external device icon list. For
more information about the port settings, refer to "Editing the name and icon of an external device".
- 33 -
Connecting Your Mobile Device
Connect your mobile device to the TV on the same network to control the TV with the mobile device or enjoy the
content of the mobile device on the TV.
Use the SmartThings app on your mobile device to quickly and easily connect to the TV and control its main settings.
In addition, you can remotely check and control the statuses of various devices such as Samsung smart devices,
home appliances, and speakers registered to the server.
"Make sure that your TV supports SmartThings. You can check it with the Supported Devices menu in the SmartThings app.
"To use the SmartThings app, you must be signed in to your Samsung account on the TV.
"This function may not be supported depending on the TV model or mobile device.
"The supported functions may differ depending on the version of the SmartThings app.
You can install the SmartThings app from App Store or Google Play Store.
Connecting to the TV via the SmartThings app
1.
Turn on the TV.
2.
Start the SmartThings app on your mobile device.
3.
Tap Add Device on the dashboard of the SmartThings app. Connectable TVs are searched for.
4.
From the search results, select the model of your TV.
5.
Enter the PIN number displayed on the TV screen.
Once the TV is registered with your Samsung account, you can use the SmartThings app to control the TV.
"If your TV is not found on your mobile device, turn both of them off and on, and then try again.
"If you have more than one TV, you can easily select the TV you want by setting different TV names at Settings
General System Manager Device Name.
- 34 -
Bidirectionally mirroring your TV and mobile device using the SmartThings
app
Bidirectional mirroring refers to either outputting the same screen and sound of a mobile device on a TV or
outputting the same screen and sound of a TV on a mobile device. You can use the SmartThings app to enjoy the
screen and sound of the TV on your mobile device or to play the screen and sound of your mobile device on the TV.
Start the SmartThings app on your mobile device. Tap your TV from the dashboard or device. You can use the
following functions:
●You can enjoy the screen and sound of the mobile device on your TV.
"After you connect a mobile device that supports screen mirroring to your TV, you can use screen mirroring to enjoy the
screen and sound of the mobile device on your TV wirelessly and play the video, audio, or photo files currently playing
on the mobile device on your TV.
●You can enjoy TV screen and sound on your mobile device.
●You can only listen to the TV sound on your mobile device.
"You can add a new device through the SmartThings app on your mobile phone. Please refer to the user guide in the
SmartThings app for more details.
"This function may not be supported depending on the TV model or mobile device.
"The supported functions may differ depending on the version of the SmartThings app.
"If there is no TV found, try again after turning both off and on.
"If you have multiple TVs, assign a different name to each TV in Settings General System Manager
Device Name to make selection easy.
Managing a Mobile Device
Settings General External Device Manager Device Connection Manager Try Now
●Access Notification
Set whether to display a notification when a mobile device attempts to connect to the TV.
●Device List
View, edit, or remove a list of mobile devices registered to the TV.
- 35 -
Switching between external devices connected to the TV
You can switch between TV programmes and the content of external devices.
Changing the input signal
Source
When you select a connected external device on the Source screen, the output of the selected device is displayed on
the TV's screen.
On the standard remote control, press the SOURCE button.
"To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control,
connect the device to an HDMI port on the TV, and then turn on the device. Lets you switch to the output of the device
automatically or lets you configure universal remote control for the device automatically. To configure the device for
universal remote control automatically, point the TV's remote control at the device.
"When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media
content listed on the device.
"This function may not be supported depending on the device and geographical area.
Editing the name and icon of an external device
Source
You can change the port name for a connected external device or add it to Home Screen.
Universal Remote
Edit
Information
Sources
Add to Home
Source
"The image on your TV may differ from the image above depending on the model and geographical area.
- 36 -
1.
Move the focus to a connected external device.
2.
Press the Up directional button. The following functions become available.
"Available functions may differ depending on the port type.
1 Universal Remote
You can control external devices connected to the TV using the remote control. To control external devices, register
them by following the instructions on the screen.
"This function may not be supported depending on the model or geographical area.
"For more information, refer to "Controlling External Devices with the Samsung Smart Remote - Using the Universal
Remote".
2 Edit
You can rename the input ports and change the device icons.
3 Information
You can view the detailed information about the external devices connected to the TV.
4 Add to Home
You can add the port of an external device to the Home Screen for quick switching.
Using additional functions
You can use the following features on the Source screen.
●Connection Guide: The guide to device connections.
●Universal Remote: Lets you register external devices to your Samsung Smart Remote and control them using
the Remote.
"This function may not be supported depending on the model or geographical area.
"For more information, refer to "Controlling External Devices with the Samsung Smart Remote - Using the Universal
Remote".
- 37 -
Connection Notes
When connecting an external device, note the following.
"The number of connectors and their names and locations may differ with the model.
"Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors
and their names and locations may differ with the manufacturer.
Connection notes for HDMI
●The following types of HDMI cables are recommended:
–High-Speed HDMI Cable
–High-Speed HDMI Cable with Ethernet
●Use an HDMI cable with a thickness of 0.66 inches (17 mm) or less.
●Using a non-certified HDMI cable may result in a blank screen or a connection error.
●Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications.
●This TV does not support HDMI Ethernet Channel. Ethernet is a Local Area Network (LAN) built with coaxial
cables standardised by the IEEE.
●Use a cable shorter than 10 feet (3 m) to get the best UHD contents viewing quality.
●Many computer graphics adaptors do not have HDMI ports, but have DVI ports instead. If your PC does not
support HDMI video out, connect your PC with an HDMI-DVI cable.
●For One Connect supported models, when the TV is connected to an external device such as a DVD/BD player
or a set-top box via HDMI, power sync mode will be automatically activated. In this power sync mode, the
TV continues to detect and connect external devices via HDMI cable. This function can be deactivated by
removing HDMI cable of connected device.
- 38 -
Connection notes for audio devices
●For better audio quality, it is a good idea to use an AV receiver.
●If you connect an external audio device using an optical cable, the Sound Output setting is automatically
changed to the connected device. However, to make this happen, you must turn on the external audio device
before connecting the optical cable. To manually change the Sound Output setting, do one of the following:
–Use the Quick Settings screen to change to the connected device:
Use the Select button to select Audio Out/Optical on the Sound Output menu. ( Settings up
directional button Sound Output).
–Use the Settings screen to change to the connected device:
Select Audio Out/Optical on the Sound Output menu. ( Settings Sound Sound Output).
●An unusual noise coming from a connected audio device while you are using it may indicate a problem with
the audio device itself. If this occurs, ask for assistance from the audio device's manufacturer.
●Digital audio is only available with 5.1 channel broadcasts.
- 39 -
Connection notes for computers
●For the resolutions supported by the TV, refer to "Read Before Connecting a Computer (Supported
Resolutions)".
●As long as file sharing is activated, unauthorised access may occur. When you do not need to access data,
disable file sharing.
●If you want to connect your PC and TV wirelessly, both of them must be connected to each other on the same
network.
●When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage
system, sharing may not be supported due to the network’s configuration, quality, or functionality, for
example, if the network has an NAS (Network-Attached Storage) device.
Connection notes for mobile devices
●To use the Smart View function, the mobile device must support a sharing function such as Screen Mirroring
or Smart View. To check whether your mobile device supports the sharing function, refer to the mobile device's
user manual.
●The Screen Sharing (Smart View) feature may not operate smoothly in a 2.4 GHz environment. For better
experience, 5.0 GHz is recommended. 5 GHz may be available depending on the model.
●To use Wi-Fi Direct, the mobile device must support the Wi-Fi Direct function. To check whether your mobile
device supports Wi-Fi Direct function, refer to the mobile device's user manual.
●The mobile device and your Smart TV must be connected to each other on the same network.
●The video or audio may stop intermittently, depending on network conditions.
●When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage
system, sharing may not be supported due to the network’s configuration, quality, or functionality, for
example, if the network has an NAS (Network-Attached Storage) device.
- 40 -
Remote Control and Peripherals
You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease
of use.
About the Samsung Smart Remote (QLED TV)
Learn about the buttons on the Samsung Smart Remote that comes with the QLED TV.
- 41 -
Button Description
(Voice Interaction)
Runs Voice Interaction. Press and hold the button, say a command, and then release the
button to run Voice Interaction.
When you press the button, the Enter Voice Command Guide menu appears at the bottom of
the screen.
"The supported languages and features for voice interaction may differ depending on the
geographical area.
(Colour / Number
button)
Each time you press this button, the coloured buttons window and the virtual numeric pad
are displayed alternately.
●Use these coloured buttons to access additional options that are specific to the feature
in use.
●Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter
numeric values. Select numbers and then select Done to enter a numeric value. Use to
change the channel, enter a PIN, enter a ZIP code, etc.
"When pressed for 1 second or more for a channel that supports the teletext service, the
TTX menu appears on the TV screen. For more information, refer to "Teletext Feature".
"If the colour button appears with a number strip on the screen, select the colour button
and then select a specific colour by using the directional pad (up/down/left/right). Use
this to access additional options that are specific to the feature in use.
(Ambient mode)
In TV mode, press the button to enter Ambient mode.
If you press the button when the TV is turned off, the TV turns on in Ambient mode.
"When pressed for 1 second or more, the Shortcuts menu screen appears.
"This function may not be supported depending on the model or geographical area.
Directional pad (up/
down/left/right) Moves the focus.
Select Selects or runs a focused item. When pressed while you are watching content, detailed
programme information appears.
- 42 -
Button Description
(Return)
Press to return to the previous menu. When pressed for 1 second or more, the running
function is terminated. When pressed while you are watching a programme, the previous
channel appears.
(Smart Hub) Press to return to the Home Screen.
(Play/pause) When pressed, the playback controls appear. Using these controls, you can control the
media content that is playing.
VOL (Volume)
Point the Samsung Smart Remote at the remote control sensor of the TV, and then move
the button up or down to adjust the volume on the TV. To mute the sound, press the button.
When pressed for 1 second or more, the Accessibility Shortcuts appears.
CH (Channel)
Move the button up or down to change the channel. To see the Guide screen, press the
button. When pressed for 1 second or more, the Channel List screen appears.
Press and hold the button up or down to quickly change the channel.
"Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental
conditions.
"The images, buttons, and functions of the Samsung Smart Remote may differ with the model.
"To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you
must configure universal remote control for the device. For more information, refer to "Controlling External Devices with
the Samsung Smart Remote - Using the Universal Remote".
"To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+),
connect the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMI-
CEC)".
"This function may not be supported depending on the model or geographical area.
- 43 -
About the Samsung Smart Remote (UHD TV)
Learn about the buttons on the Samsung Smart Remote that comes with the UHD TV.
- 44 -
Button Description
(Voice Interaction)
Runs Voice Interaction. Press and hold the button, say a command, and then release the
button to run Voice Interaction.
When you press the button, the Enter Voice Command Guide menu appears at the bottom of
the screen.
"The supported languages and features for voice interaction may differ depending on the
geographical area.
(Number button)
When pressed, the virtual numeric pad appears on the screen so that you can enter a
numeric value using it.
Select numbers and then select Done to enter a numeric value. Use to change the channel,
enter a PIN, enter a ZIP code, etc.
"When pressed for 1 second or more for a channel that supports the teletext service, the
TTX menu appears on the TV screen. For more information, refer to "Teletext Feature".
(Colour button)
When pressed, coloured buttons appear on the screen. Use these coloured buttons to access
additional options specific to the feature you are using.
Directional pad (up/
down/left/right) Moves the focus.
Select Selects or runs a focused item. When pressed while you are watching content, detailed
programme information appears.
- 45 -
Button Description
(Return)
Press to return to the previous menu. When pressed for 1 second or more, the running
function is terminated. When pressed while you are watching a programme, the previous
channel appears.
(Smart Hub) Press to return to the Home Screen.
(Play/pause) When pressed, the playback controls appear. Using these controls, you can control the
media content that is playing.
VOL (Volume) Move the button up or down to adjust the volume. To mute the sound, press the button.
When pressed for 1 second or more, the Accessibility Shortcuts appears.
CH (Channel)
Move the button up or down to change the channel. To see the Guide screen, press the
button. When pressed for 1 second or more, the Channel List screen appears.
Press and hold the button up or down to quickly change the channel.
"Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental
conditions.
"The images, buttons, and functions of the Samsung Smart Remote may differ with the model.
"To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you
must configure universal remote control for the device. For more information, refer to "Controlling External Devices with
the Samsung Smart Remote - Using the Universal Remote".
"To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+),
connect the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMI-
CEC)".
"This function may not be supported depending on the model or geographical area.
- 46 -
About the Samsung Smart Remote (THE FRAME)
Learn about the buttons on the Samsung Smart Remote that comes with the THE FRAME TV.
- 47 -
Button Description
(POWER)
When watching TV, press to switch to Art mode. In Art mode, press to switch to watching TV.
Press and hold to turn off the TV completely.
"When the TV turns off and on again, display the last used mode.
(Voice Interaction)
Runs Voice Interaction. Press and hold the button, say a command, and then release the
button to run Voice Interaction.
When you press the button, the Enter Voice Command Guide menu appears at the bottom of
the screen.
"The supported languages and features for voice interaction may differ depending on the
geographical area.
(Number button)
When pressed, the virtual numeric pad appears on the screen so that you can enter a
numeric value using it.
Select numbers and then select Done to enter a numeric value. Use to change the channel,
enter a PIN, enter a ZIP code, etc.
"When pressed for 1 second or more for a channel that supports the teletext service, the
TTX menu appears on the TV screen. For more information, refer to "Teletext Feature".
(Colour button)
When pressed, coloured buttons appear on the screen. Use these coloured buttons to access
additional options specific to the feature you are using.
"To immediately set Colour & Brightness while enjoying Art mode, press the button.
Directional pad (up/
down/left/right) Moves the focus.
Select Selects or runs a focused item. When pressed while you are watching content, detailed
programme information appears.
- 48 -
Button Description
(Return)
Press to return to the previous menu. When pressed for 1 second or more, the running
function is terminated. When pressed while you are watching a programme, the previous
channel appears.
(Smart Hub) Press to return to the Home Screen.
(Play/pause) When pressed, the playback controls appear. Using these controls, you can control the
media content that is playing.
VOL (Volume) Move the button up or down to adjust the volume. To mute the sound, press the button.
When pressed for 1 second or more, the Accessibility Shortcuts appears.
CH (Channel)
Move the button up or down to change the channel. To see the Guide screen, press the
button. When pressed for 1 second or more, the Channel List screen appears.
Press and hold the button up or down to quickly change the channel.
"Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental
conditions.
"The images, buttons, and functions of the Samsung Smart Remote may differ with the model.
"The Samsung Smart Remote may not be supported depending on the model or geographical area.
"To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you
must configure universal remote control for the device. For more information, refer to "Controlling External Devices with
the Samsung Smart Remote - Using the Universal Remote".
"To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+),
connect the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMI-
CEC)".
"This function may not be supported depending on the model or geographical area.
- 49 -
Connecting the Samsung Smart Remote to the TV
Connect the Samsung Smart Remote to your TV to operate the TV.
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung
Smart Remote does not pair to the TV automatically, point it at the remote control sensor of the TV, and then press
and hold the and buttons simultaneously for 3 seconds or more.
"The images, buttons, and functions of the Samsung Smart Remote may differ with the model.
"The Samsung Smart Remote may not be supported depending on the model or geographical area.
- 50 -
Controlling External Devices with the Samsung Smart Remote -
Using the Universal Remote
Control the TV and connected external devices with the Samsung Smart Remote.
Source Universal Remote
You can control external devices connected to the TV using the remote control. To control external devices, register
them by following the instructions on the screen.
"This function may not be supported depending on the model or geographical area.
"You can also use the Anynet+ (HDMI-CEC) function to operate external Samsung devices with your TV's remote control
without any additional setup.
"Certain external devices connected to the TV may not support the universal remote feature.
"Do not place any obstacles in front of an external device. It may cause signals from the remote control to be transmitted
improperly.
"The TV memorises both the external device and its connection port (HDMI 1, HDMI 2, etc.).
"For models that came with One Connect, if you have difficulty in controlling external devices with the Universal Remote,
try adjusting the positions of the One Connect and the external devices.
- 51 -
Using Anynet+ (HDMI-CEC)
Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.
You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and
that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote
control.
Connecting an external device through Anynet+ and using their menus
Settings General External Device Manager Anynet+ (HDMI-CEC) Try Now
1.
Set Anynet+ (HDMI-CEC) to On.
2.
Connect an HDMI-CEC-compliant device to the TV.
3.
Turn on the connected external device. The device is automatically connected to the TV. After connection is
finished, you can access the menu of the connected device on your TV screen using your TV remote and control
the device.
"The connecting process can take up to 2 minutes to complete.
Read before connecting an Anynet+ (HDMI-CEC) device
"Anynet+ (HDMI-CEC)-enabled devices must be connected to the TV with an HDMI cable. Note that some HDMI cables may
not support Anynet+ (HDMI-CEC).
"You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players, and home theatres that
do not support HDMI-CEC. For more information, refer to "Controlling External Devices with the Samsung Smart Remote -
Using the Universal Remote".
"Anynet+ cannot be used to control external devices that do not support HDMI-CEC.
"The TV remote control may not work under certain circumstances. If this occurs, set up the device as an Anynet+ (HDMI-
CEC)-enabled device again.
- 52 -
"Anynet+ (HDMI-CEC) works only with external devices that support HDMI-CEC and only when those devices are either in
standby mode or turned on.
"Anynet+ (HDMI-CEC) can control up to 12 compliant external devices (up to 3 of the same type) except for home theatres.
Anynet+ (HDMI-CEC) can control only one home theatre system.
"To listen to 5.1 channel audio from an external device, connect the device to the TV via an HDMI cable and connect a 5.1
home theatre system directly to the external device's digital audio output connector.
"If an external device has been set up for both Anynet+ and a universal remote control, the device can be controlled only
with the universal remote control.
Controlling the TV with a Keyboard or Mouse
Connecting a keyboard or mouse to make it easier to control the TV.
Settings General External Device Manager Input Device Manager Try Now
You can connect a keyboard or mouse to make it easier to control the TV.
Connecting a USB keyboard or mouse
Plug the keyboard or mouse cable into the USB port.
"If you connect a mouse, it is available only in the Internet app.
Connecting a Bluetooth keyboard or mouse
Settings General External Device Manager Input Device Manager Bluetooth
Device List
"This function may not be supported depending on the model or geographical area.
"If your device was not detected, position the keyboard close to the TV, and then select Refresh. The TV scans for available
devices again.
"If you connect a mouse, it is available only in the Internet app.
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Using the keyboard and mouse
Button Description
Directional keys Moves the focus
Windows key Displays the TV settings
Enter key Selects or runs a focused item
ESC key Returns to the previous screen
F1 / F2 / F3 / F4 key Colour buttons ― / / /
F5 key Displays the Home Screen
F6 key Displays the Source screen
F7 key Displays the Channel List
F8 key Mutes the sound
F9 / F10 key Adjusts the volume
F11 / F12 key Changes the channel
Page Up / Page Down Scrolls a web page displayed on the Internet app.
Left-click Available only in the Internet app. You can click a menu or link to start a function as you do
on a PC.
Right-click
Available only in the Internet app. You can use the following functions:
"The options displayed on the menu may differ depending on the selected item.
●Open
●Open Link in New Tab
●Enable Scroll Mode
"The key operations may differ on some apps.
- 54 -
Setting up the input devices
Setting up the keyboard
Settings General External Device Manager Input Device Manager Keyboard
Settings
You can set up the keyboard with the following functions:
●Keyboard Language
●Keyboard type
Setting up the mouse
Settings General External Device Manager Input Device Manager Mouse
Settings
You can set up the mouse with the following functions:
●Primary Button
●Pointer Speed
- 55 -
Entering Text using the On-Screen Virtual Keyboard
Use the Virtual keyboard to enter text on your TV.
Recommend text
Options Predict Next Character
"The image on your TV may differ from the image above depending on the model and geographical area.
1 Recommend text
When you type a word you want to search for, this function shows related suggestions from which you can choose
one.
- 56 -
2 Options
Select on the Virtual keyboard screen. The following options are available:
"The options available may differ depending on the function running currently.
●Recommend text
●Reset Recommended Text Memory
●Predict Next Character (when using direction buttons)
●Language
3 Predict Next Character
Each time you type a character on the Virtual keyboard, the next characters predicted to be typed are displayed, and
you can use the directional buttons on the remote control to select one from them.
Entering Text using the remote control's microphone and the on-screen
Virtual keyboard
When the Virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak
into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the
screen as text.
"This function may not be supported depending on the model or geographical area.
- 57 -
Smart Features
You can enjoy various apps with Smart Hub.
Smart Hub
View descriptions of Smart Hub's basic functions.
From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos or
listen to music stored on external storage devices, and perform more functions.
"Some of the Smart Hub services are paid services.
"To use Smart Hub, the TV must be connected to the Internet.
"Some Smart Hub features may not be supported depending on the service provider, language, or geographical area.
"Smart Hub service outages can be caused by disruptions in your Internet service.
"To use Smart Hub, you must agree to the Smart Hub service agreement, and collection and use of personal information.
Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms &
Privacy document by navigating to Settings Terms & Privacy. Try Now
"If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement though it
is a required one, select Reset Smart Hub ( Settings Support Self Diagnosis Reset Smart Hub).
- 58 -
Displaying the Home Screen
Press the button.
Sources
TV HDMI 1 HDMI 2 USB 1 USB 2 Connection
Guide
Universal
Remote
Source
"The image on your TV may differ from the image above depending on the model and geographical area.
On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved
or deleted from the screen.
1 Notification
You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is
time to broadcast a scheduled programme or when an event occurs on a registered device.
If you move the focus to Notification, and then press the Select button, a notification window appears on the right
and the following functions are available:
● Delete All
You can delete all your notifications.
● Settings
–You can select services you want to be notified about.
–When you select Allow sound, notifications are displayed with a notification sound.
- 59 -
2 Settings
When the focus is moved to the icon, a list of quick settings icons appears above the top of the menu. You can
quickly set frequently used functions by clicking the icons.
●Picture Mode
You can select the picture mode that provides the best viewing experience. To change the picture mode, press
the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup.
●Sound Mode
You can select a sound mode to optimise your listening experience. To change the sound mode, press the
Select button. To make fine adjustments, press the up directional button, and then select Equaliser Setup.
●Sound Output
You can select which speakers the TV uses for audio output. To change the audio output, press the Select
button. To connect to a Bluetooth speaker, press the up directional button, and then select Speaker List.
"Connecting to a Bluetooth speaker may not be supported depending on the model or geographical area.
●Game Mode
You can enable game mode to optimise the TV's settings for playing video games with a gaming console, such
as a PlayStation™ or Xbox™. To turn Game Mode on or off, press the Select button. To set the detailed options,
press the up directional button, and then select Go to Game Mode Settings.
●Audio Language
You can change the audio language you want to hear. To make fine adjustments, press the up directional
button, and then select Go to Audio Options.
●Subtitle
You can watch TV broadcasts with subtitles. To activate/deactivate the Subtitle function, press the Select
button. To run Accessibility Shortcuts, press the up directional button, and then select Accessibility Shortcuts.
●PIP
While using a connected external device, you can watch a TV broadcast in a small picture-in-picture (PIP)
window. To make fine adjustments, press the up directional button, and then select PIP Setup.
"This function may not be supported depending on the model or geographical area.
- 60 -
●Sleep Timer
You can automatically shut off the TV after a pre-set period of time.
To set the sleep time to up to 180 minutes, press the Select button. To make detail off timer, press the up
directional button, and then select Set Up Off Timer.
"This function may not be supported depending on the model or geographical area.
●Network
You can view the current network and Internet status. Press the up directional button, and then select
Network Status or Network Settings.
"Pressing Settings displays all setting menus available.
"This function may not be supported depending on the model or geographical area.
3 Source
You can select an external device connected to the TV.
"For more information, refer to "Switching between external devices connected to the TV".
4 Search
You can search for channels, programmes, movie titles, and apps from Smart Hub.
"To use this feature, the TV must be connected to the Internet.
5 APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding
apps on your TV.
"To use this feature, the TV must be connected to the Internet.
"For more information, refer to "Using the Apps Service".
- 61 -
6 Ambient mode
In Ambient mode, you can view beautiful screens, various visual information, and notifications.
To enter Ambient mode, press the button. To return to the TV mode, press the button. To shut off the TV,
press the button.
If you press the button when the TV is turned off, the TV turns on in Ambient mode.
"If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient mode.
"Because this function is a QLED TV-specific function, it may not be supported depending on the model.
"For more information about the Ambient mode, refer to "Using the Ambient mode".
7 Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and
movies in one place. Universal Guide can recommend content tailored to your preferences and notify you of new
drama series.
"For more information about the Universal Guide, refer to "Using the Universal Guide App".
"Images may look blurry depending on the service provider's circumstances.
"This function may not be supported depending on the model or geographical area.
Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content
such as artworks or photos or to display the content.
"This function is supported only in THE FRAME model.
"For more information, refer to the provided user manual.
- 62 -
Move
Remove
"The image on your TV may differ from the image above depending on the model and geographical area.
8 Moving an item on the Home Screen
Move the focus to the app you want to move, press the down directional button on the remote control, and then
select Move. Move the app to the desired position by pressing the left or right directional button, and then press the
Select button. The selected app is moved on the Home screen.
9 Removing an item on the Home Screen
Move the focus to the app you want to delete, press the down directional button on the remote control, and then
select Remove. The selected app is deleted.
"You can add the apps you want to use often to the Home Screen using APPS. To add your favourite apps to the Home
Screen, refer to "Managing purchased or installed apps".
- 63 -
Launching Smart Hub automatically
Settings General Smart Features Autorun Smart Hub Try Now
When you set Autorun Smart Hub to On, the TV displays the Home Screen automatically when you turn the TV on.
You can also turn on or off this function, use the Select button.
Launching the last used app automatically
Settings General Smart Features Autorun Last App Try Now
If Autorun Last App is set to On, the last used app is automatically run when you turn on the TV. You can also turn on
or off this function, use the Select button.
"This function may not be supported depending on the app.
Testing Smart Hub connections
Settings Support Self Diagnosis Start Smart Hub Connection Test Try Now
Resetting Smart Hub
Settings Support Self Diagnosis Reset Smart Hub Try Now
"You can reset the Smart Hub settings. To reset Smart Hub, enter the PIN. The default PIN is "0000" (for France and Italy:
"1111"). You can set the PIN in Settings General System Manager Change PIN.
- 64 -
Using a Samsung account
Create and manage your own Samsung account.
Settings General System Manager Samsung Account Try Now
Creating and managing your Samsung account
"You can view the entire text of the Terms and Privacy Policy in Settings General System Manager
Samsung Account My Account Terms & Conditions, Privacy Policy after logging in to your Samsung account.
"You can also create a Samsung account at http://account.samsung.com. Once you have an account, you can use the same
ID on both the TV and the Samsung website.
"Add Account appears or not, depending on whether you are logged in to your Samsung account.
Creating a new account
Settings General System Manager Samsung Account (Add Account) Create
Account
To create a new Samsung account, follow the instructions on the screen.
"For more information about the terms, select View Details.
"To protect personal information, select Profile image selection and password entry (High security) in the field below the
password entry bar.
"If you want the TV to log you into your account automatically whenever you turn on the TV, click Sign me in automatically.
Creating a Samsung account using a PayPal account
Settings General System Manager Samsung Account (Add Account) Create
with PayPal
"This function may not be supported depending on the model or geographical area.
- 65 -
Signing in to a Samsung account
Settings General System Manager Samsung Account Sign In
Changing and adding information to a Samsung account
Settings General System Manager Samsung Account My Account Edit
profile
"To change the account information, you must be logged in to your Samsung account.
Managing payment information saved on the TV
Settings General System Manager Samsung Account My Account Payment
Info
"To manage the payment information, you must be logged in to your Samsung account.
Configure the Sync Internet settings
Settings General System Manager Samsung Account My Account Sync
Internet
Once you sign in to your Samsung account and configure the sync Internet settings, you can share your favourites
that you registered using other devices.
"To configure the Sync Internet settings, you must be logged in to your Samsung account.
- 66 -
Deleting a Samsung account from the TV
Settings General System Manager Samsung Account My Account Remove
Account
"To remove account information, you must be logged in to your Samsung account.
"Although you delete your Samsung account, you are not unsubscribed yet. To unsubscribe from your Samsung Account,
visit the Samsung Accounts website (http://account.samsung.com).
Signing out of your Samsung account
To sign out of your Samsung account, move the focus to your account at Settings General System
Manager Samsung Account, and then press the Select button. Or move to My Account ( Settings
General System Manager Samsung Account My Account), and then select Sign out.
Viewing the user agreement and privacy policy
Settings General System Manager Samsung Account My Account Terms &
Conditions, Privacy Policy
"To view the user agreement and privacy policy, you must be logged in to your Samsung account.
- 67 -
Using the Ambient mode
Learn about the functions available in Ambient mode, which is a QLED TV-specific function.
Ambient mode
In Ambient mode, you can view beautiful screens, various visual information, and notifications.
To enter Ambient mode, press the button. To return to the TV mode, press the button. To shut off the TV,
press the button.
If you press the button when the TV is turned off, the TV turns on in Ambient mode.
"If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient mode.
"Because this function is a QLED TV-specific function, it may not be supported depending on the model.
"To activate the and menus, first select a content item in Ambient mode.
Screen states related to Ambient mode
●Ambient mode
In Ambient mode, you can set up and enjoy visual information and design. In this state, less power is
consumed and brightness is automatically adjusted by the illuminance sensor.
●Getting dark state
In Ambient mode, the TV screen changes automatically according to the surroundings. When the surroundings
get dark, the TV screen becomes darker. When the surroundings get bright before the TV screen turns
completely black or when the remote control or the Voice Interaction function is operated, the TV screen
returns to Ambient mode.
"You can change the auto brightness setting for Ambient mode by using in the Ambient mode browser screen.
"In this state, the TV is ready to process voice guides and voice commands.
●Black screen state
In Ambient mode, if the surroundings get to a specific level of darkness, the TV turns soft-off. To turn the
screen back on in Ambient mode, press the button on the remote control.
"You can change the auto brightness setting for Ambient mode by using in the Ambient mode browser screen.
"In this state, the TV cannot process voice guides and voice commands.
- 68 -
●TV off state
To enter Ambient mode when the TV is turned off, press the button on the remote control. To enter TV
mode when the TV is turned off, press the button. In TV mode, you can watch broadcasts or enjoy the
content on the external devices connected.
Changing the content and settings for Ambient mode
Décor Info Photo
"The image on your TV may differ from the image above depending on the model and geographical area.
When you press the or button in Ambient mode, the Ambient mode browser screen appears. In the Ambient
mode browser screen, you can select content and change the Ambient mode settings.
Setting up the content for Ambient mode
The Ambient mode browser screen displays content at the top and categories at the bottom. Use the left or right
directional buttons in the content list at the top to move the focus to content you want, and then press the Select
button. The selected content is played in Ambient mode.
- 69 -
In the future, more content that you can set up in the Ambient mode browser will be provided.
You can select the following categories and content:
●Décor: Provides beautiful screens.
●Info: Provides information such as weather, news headlines, and more.
"This function may not be supported depending on the geographical area.
●Photo: Allows you to set a picture stored in your mobile device as the wallpaper of the Ambient mode screen.
You can configure special layouts with your photos.
"To save photos from your mobile device to the TV and import them in Ambient mode, use the SmartThings app on
your mobile device.
Setting up the Ambient mode details
In the Ambient mode browser screen, move the focus to , and then press the Select button. You can change the
following settings:
●Brightness: Adjust the screen brightness for Ambient mode.
●Colour Tone: Adjust the colours of the screen for Ambient mode.
●Auto Brightness: Change the auto brightness setting for Ambient mode.
"When this function is set to Off, the brightness level of the TV screen is not automatically adjusted according to the
ambient light level.
●Ambient Off Timer: Set the time that the Ambient mode screen turns off automatically.
"If there is no remote control input for the set time, the screen goes off. To turn the screen back on in Ambient mode,
press the button on the remote control.
Changing the background colour of Ambient mode
To change the background colour of Ambient mode, move the focus to in the Ambient mode browser screen, and
then press the Select button. You can change the background colour or pattern. Move the focus to a colour or pattern
you want, and then press the Select button.
"Take a picture of a wall using the SmartThings app on your mobile device to set it as the background of Ambient mode.
This function may have a delay in image transmission and optimisation depending on the network conditions.
- 70 -
Using the Apps Service
Download and run various apps from Smart Hub.
APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding
apps on your TV.
"To use this feature, the TV must be connected to the Internet.
"When Smart Hub is launched for the first time, the default apps are automatically installed. The default apps may differ
depending on the geographical area.
APPS
Editor's Choice
Most Popular
"The image on your TV may differ from the image above depending on the model and geographical area.
1 Sign In
Go to the Samsung Account screen to create a new account or sign in to your account.
2 App Search
You can search for available apps.
3 Settings
You can manage the installed apps.
- 71 -
Installing and running an app
Installing an app
1.
Move to the app you want to install, and then press the Select button. The detailed information screen appears.
2.
Select Install. When the installation is completed, the Open menu appears.
3.
Select Open to run the app immediately.
"You can view installed apps on the Settings screen.
"If the TV's internal memory is insufficient, you can install some specific apps on a USB device.
"You can run an app installed on a USB device only when the USB device is connected to the TV. If the USB device is
disconnected while an app is running, the app is terminated.
"You cannot run an app installed on a USB device on a PC or another TV.
Launching an app
You can run the app desired from Downloaded App.
The icons below appear within the selected app's icon and indicate the following:
● : The app is installed on a USB device.
● : The app has a password.
● : The app needs to be updated.
● : The app supports mirroring function.
- 72 -
Managing purchased or installed apps
Select Settings on APPS. You can manage installed apps.
Settings
Auto update : ON
Delete
Add to Home
Lock/Unlock
Move
Reinstall
View Details
"The image on your TV may differ from the image above depending on the model and geographical area.
1 Removing an app
1.
Move the focus to an app to delete.
2.
Select Delete.
3.
The selected app is deleted.
"Ensure that the related app data is also removed when you remove an app.
"Standard apps cannot be uninstalled.
2 Adding apps to the Home Screen
1.
Move the focus to an app to add.
2.
Select Add to Home.
3.
After the Home screen appears, move the selected app to the desired location.
4.
Press the Select button.
5.
The selected app is added to the Home Screen.
- 73 -
3 Locking and unlocking apps
1.
Move the focus to an app to lock or unlock.
2.
Select Lock/Unlock.
3.
The selected app is locked or unlocked.
"To lock or unlock an app, enter the PIN. The default PIN is "0000" (for France and Italy: "1111"). You can set the PIN in
Settings General System Manager Change PIN.
4 Moving apps
1.
Move the focus to an app to move.
2.
Select Move.
3.
Move the selected app to the desired location.
4.
Press the Select button.
5.
The selected app is moved.
"This function may not be supported depending on the model or geographical area.
5 Reinstalling an app
1.
Move the focus to the app to install again.
2.
Select Reinstall.
3.
Reinstallation starts.
6 Checking the app information details
1.
Move the focus to the app to check.
2.
Select View Details.
3.
The app information screen appears.
7 Automatically updating apps
Installed apps can be automatically updated. If you do not want apps automatically updated, set Auto update to OFF.
"Automatic update is enabled only when the TV is connected to the Internet.
Rating apps
You can rate an app on the detailed information screen.
- 74 -
Using the Gallery App
View photos and videos synchronised with the Samsung Cloud.
Gallery
Gallery View: Daily
"The image on your TV may differ from the image above depending on the model and geographical area.
You can enjoy various content synchronised with a mobile device that supports the Samsung Cloud. The available
content types are photos, videos, stories, and other content shared through your groups.
If you have shared content from your groups, you can access them in notifications.
"To use the Gallery app, you must be signed in to your Samsung account.
1 Open category
Move to at the top left of the screen using the directional buttons on the remote control to view the content
synchronised with the Samsung Cloud by category.
2 View: Daily / View: Monthly
Sort the content by day or month.
3 Sign In
Go to the Samsung Account screen to create a new account or sign in to your account.
4 Gallery Settings
Restrict access to the Gallery app to protect your privacy, or view the user agreement and privacy policy.
- 75 -
Using the Universal Guide App
Search for and enjoy content such as TV shows, dramas, movies, and sports broadcasts.
Universal Guide
For You TV Shows Movies Sports
On Now
"The image on your TV may differ from the image above depending on the model and geographical area.
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and
movies in one place. Universal Guide can recommend content tailored to your preferences and notify you of new
drama series.
You can use this feature on your mobile with Samsung SmartThings app.
"To enjoy the content from these apps on your TV, they must be installed on the TV.
"When you watch some paid content, you may need to make a payment using their associated app.
"Some content may be restricted depending on your network conditions and your subscriptions to paid channels.
"Parental control is necessary when children use this service.
"Images may look blurry depending on the service provider's circumstances.
"This function may not be supported depending on the model or geographical area.
- 76 -
Using the SmartThings App
Monitor and configure the smart devices you have connected to the SmartThings service.
SmartThings
All Devices
Scenes
Devices
"The image on your TV may differ from the image above depending on the model and geographical area.
From the TV, you can monitor and configure your smart devices connected to the SmartThings service via the
SmartThings app installed on them. You can receive notifications about the statuses of your smart devices.
"To use this function, you must be logged in to your Samsung account.
"This function may not be supported depending on the model or geographical area.
1 Location selection list
Press the Select button to identify all connected devices or the devices specific to a location.
- 77 -
2 Sign In
Go to the Samsung Account screen to create a new account or sign in to your account.
3 Settings
Turn notifications on or off for the connected smart devices.
4 Scenes
Control multiple devices with one command after setting scenes via the SmartThings app on your mobile device.
"The Scenes function is only available on a connected smart device.
5 Device list
View a list of the connected smart devices and their statuses.
You can add a new device through the SmartThings app on your mobile device. Please refer to the user guide in the
SmartThings app on your mobile device for more details.
Using the e-Manual
Control and read the manual embedded in your TV.
Launching the e-Manual
Settings Support Open e-Manual
You can view the embedded e-Manual that contains information about your TV's key features.
"Alternatively, you can download a copy of the e-Manual from Samsung's website.
"Words in blue (e.g., Picture Mode) indicate a menu item.
- 78 -
Using the buttons in the e-Manual
● (Search): Select an item from the search results to load the corresponding page.
● (Index): Select a keyword to navigate to the relevant page.
"The menus may not appear depending on the geographical area.
● (Recent pages): Select a topic from the list of recently viewed topics.
● (Try Now): Allows you to access the corresponding menu item and try out the feature right away.
● (Link): Access an underlined topic referred to on an e-Manual page immediately.
"Some menu screens cannot be accessed from the e-Manual.
Using the Internet
Surf the Internet on your TV.
Internet
When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a
desired web site, you can get immediate access to it.
"You can use the Internet more easily after connecting a keyboard and mouse.
"You can scroll web pages with the Directional pad.
"The web pages may differ from those on a PC.
"Before using the Internet, refer to "Read Before Using the Internet".
- 79 -
Playing pictures/video/music
Play media content stored on your TV, USB devices, mobile devices, cameras, PCs, etc.
Source Connected Device Try Now
Samsung USB
Samsung USB
Filter By : All Sort By : Title Options
"The image on your TV may differ from the image above depending on the model and geographical area.
You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras, on the TV.
"You cannot play media content if the content or the storage device is not supported by the TV. For more information, refer
to "Read Before Playing Photo, Video, or Music Files".
"Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files.
You can use the following functions on the media content list screen of a storage device.
1 Filter By
Filters the media content by type of media.
- 80 -
2 Sort By
Sorts the content list.
"This function may not be supported depending on the type of external device.
3 Options
Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is
reloaded.
"You can delete only the recorded content. To delete content, change the Filter By option to Recorded.
Playing media content
Playing multimedia content on a PC or mobile device
1.
Select a device with media content in Source. The media content list in the device appears.
2.
Select a media content item from the list.
3.
The content is played.
"For more information about buttons, refer to "Buttons and functions available while playing multimedia content".
"The content may not be played depending on the encoding method or file format. Furthermore, several functions may be
restricted.
"Content on devices connected to the TV via your network may not play smoothly due to the network communication
problems. If this occurs, use a USB device.
"For more information about connection to mobile device, refer to "Connecting Your Mobile Device".
- 81 -
Playing multimedia content on a USB device
1.
Connect a USB device to the USB port. When a pop up message appears on the screen, select Browse to easily
move to the list of multimedia content stored on the device.
2.
Select a content item to play from the list.
3.
The content is played back.
Listening to your mobile device sound through the TV speaker using Sound Mirroring
1.
Search for and connect to your TV from the Bluetooth ( ) device list on your mobile device.
2.
Play media content you want on your mobile device.
3.
Enjoy your mobile device sound through the TV speaker.
"This function may not be supported depending on the TV model.
"If the TV and the sound bar are connected wirelessly, the operation may be restricted.
- 82 -
Using Voice Interaction
Speak into the microphone on your Samsung Smart Remote to control your TV.
"This function may not be supported depending on the model or geographical area.
"The supported language may differ depending on the geographical area.
Running Voice Interaction
Press and hold the button on your Samsung Smart Remote, say a command, and then release the button.
The TV recognises the voice command.
To view the Voice Interaction guide, press the button once:
●When you press the button for the first time, the Using Voice Interaction button appears at the bottom of
the screen. Press the Select button. The Using Voice Interaction popup window appears and a tutorial on using
Voice Interaction is shown.
●When you press the button, the Enter Voice Command Guide button appears at the bottom of the screen.
Press the Select button to go to the Voice Command Guide screen.
- 83 -
Learning about Voice Command Guide
Voice Command Guide
Here are some of the things I can do for you.
"The image on your TV may differ from the image above depending on the model and geographical area.
1 Voice Command Guide
You can learn the voice commands to use the Voice Interaction in various situations. Use the directional buttons
to move to the desired command, and then press the Select button. You can operate the TV with various voice
commands.
"To view a tutorial on Voice Interaction, use the directional buttons to move to the bottom, and then select the View Tutorial
item.
- 84 -
Read Before Using Voice Interaction
Precautions for Voice Interaction
●The supported voice interaction languages and features may differ depending on the geographical area.
●If the language set differs from the language of your country, some features are not available.
●Voice Interaction is available only when the TV is connected to the Internet.
●Even if the TV is connected to the Internet, there may be no response due to a Voice Interaction server error.
●The existing functional specifications may be changed if Voice Interaction is updated.
●Voice Interaction is available only on TVs that support it and come with remote controls that have a
microphone.
●Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains
numeric values or symbols, the function may not operate properly.
●Searched results may not provide complete results.
●You may be required to pay for some apps. Consequently, you may encounter a service application or contract.
●To change the current channel by saying channel names as voice commands, you must finish Set Up Your
Service Provider. If Set Up Your Service Provider is not completed, you can complete it using the following
menu.
– Settings General Start Setup Try Now
●To use the voice text input function and Smart search function, you must consent to provisions allowing third
parties to collect and use your voice data.
●To use the Voice Interaction function, you must:
–Agree to Smart Hub's Terms of Use
–Agree to a guidance regarding the collection and use of personal information for the Smart Hub service.
–Consent to the collection and use of personal information for the voice interaction-based service.
Requirements for using Voice Interaction
●The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment (TV
sound and ambient noise).
●The optimal volume for voice commands is between 75 dB and 80 dB.
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TV Viewing
You can use convenient features while watching TV. Additionally, you can edit the channel list or create favourite
channel lists.
Viewing Digital Broadcast Information at a Glance
See an overview of each channel's programme lineup.
Using the guide
Live TV Guide Try Now
Guide
Channel List Recordings
Live TV
"The image on your TV may differ from the image above depending on the model and geographical area.
In the Guide, you can see the daily programme schedules for each broadcaster, see programme information, choose
a programme to watch, and set up a schedule viewing or recording.
"The Guide also appears when you press the CH button while watching TV.
"On the standard remote control, press the GUIDE button.
"To see information about analogue channels and use the analogue channel functions of the Guide, you must finish the
service provider settings in initial setup.
"To view the Guide, you must first set the TV's clock ( Settings General System Manager Time Clock).
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To start Schedule viewing, Schedule recording, and other function for a programme listed in the Guide, first move
the cursor to it and then press and hold Select button on the remote control to use follows functions:
●Record: You can record the programme that you are currently watching or a programme on another channel.
"This function may not be supported depending on the model or geographical area.
●Schedule Viewing: You can schedule viewing of a broadcast scheduled programme.
"This function may not be supported depending on the model or geographical area.
"For more information about Schedule Viewing, refer to "Setting Up a Schedule Viewing".
●Schedule Recording: You can schedule recording of a broadcast scheduled programme.
"This function may not be supported depending on the model or geographical area.
"For more information about recording or Schedule Recording, refer to "Recording Programmes".
●Edit Recording Time: You can change the start and end times of scheduled programme recordings.
"This function may not be supported depending on the model or geographical area.
●Stop: You can stop the recording function that is currently running.
●Cancel Scheduled Viewing / Cancel Scheduled Recording: You can cancel scheduled viewings and recordings.
"This function may not be supported depending on the model or geographical area.
●View Details: You can see detailed information about the selected programme. The information may differ
with the broadcast signal. If information is not provided with the programme, nothing appears.
To move to the Channel Filter or Schedule Manager screen: Press the or button. (If the remote control
button is , press it twice.)
●Channel Filter: You can view channels and programmes categorised by the types defined in Channel List.
●Schedule Manager: You can see the Schedule Manager or Recording & Schedule Manager screen.
●Aerial Type: You can change the broadcast signal to receive.
"This function may not be supported depending on the incoming broadcast signal.
"This function may not be supported depending on the model or geographical area.
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Recording Programmes
Record a current or upcoming programme using a USB device instead of a video recorder.
"Read all precautions before using the recording feature. Refer to "Before Using the Recording and Timeshift Functions" for
more information.
"You can record only the programmes that have been received through an aerial.
"The appears next to the programmes and channels scheduled for recording.
"This function may not be supported depending on the model or geographical area.
"If you go to Live TV while no USB device is connected, the Schedule Manager screen appears in place of the
Recordings screen.
Recording programmes
Using the instant and schedule recording options from the guide screen
●Instant Recording
Select a live programme from the Guide, press and hold the Select button, and then select Record from the
pop-up menu to start recording immediately.
●Schedule Recording
Select a programme scheduled to be broadcast, press the Select button, and then select Schedule Recording
to set up a schedule recording of the scheduled programme.
Using the instant and schedule recording options while watching a programme
●Instant Recording
If you select Record after pressing the or button and then pressing the Select button while watching a
broadcast, recording starts.
●Schedule Recording
Press the Select button while watching a programme to display the programme info window. Use the left or
right directional button to select a scheduled programme. Press the Select button, and then select Schedule
Recording to set up a schedule recording of the scheduled programme.
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Scheduling a video recording after entering the date and time
Live TV Schedule Manager or Recordings Schedules Add Recording
To schedule a recording, set the values for Aerial, Channel, Repeat, Date, Start Time, and End Time of the broadcast
programme to record, and then select Save.
"Check the current time in Settings General System Manager Time Clock.
"The menus may not appear depending on the model or geographical area.
Managing the schedule recording list
Live TV Schedule Manager or Recordings Schedules
You can change scheduled recording information or cancel scheduled recordings.
"The menus may not appear depending on the model or geographical area.
"You can schedule up to 30 recordings or viewings at once using Schedule Recording and Schedule Viewing.
Setting the Schedule Recording Time
Live TV Schedule Manager or Recordings Schedules Edit
You can set the start and end times for a schedule recording. You can set the start time up to 10 minutes before the
programme starts and the end time up to 10 minutes after the programme ends.
"The menus may not appear depending on the model or geographical area.
Canceling a schedule recording
Live TV Schedule Manager or Recordings Schedules Delete
"The menus may not appear depending on the model or geographical area.
Checking scheduled recordings
Live TV Schedule Manager or Recordings Schedules View Details
"The menus may not appear depending on the model or geographical area.
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Viewing recorded programmes
Live TV Schedule Manager or Recordings Recordings
Select a file containing a recording from the list. The file is played back.
"Buttons that appear may differ depending on the file being played. For more information about control buttons, refer to
"Buttons and functions available while recording a programme or Timeshift".
"The menus may not appear depending on the model or geographical area.
Setting up a schedule recording start
Live TV Schedule Manager or Recordings Settings
●Start Recording Early: You can set the time to start the recording earlier than the broadcast start time in the
programme guide.
●Continue Recording After: You can set the time to end the recording later than the broadcast end time in the
programme guide.
●Symbol Information: Provide users with the information of the symbol and the explanation about an icon used
in the schedule manager.
"The menus may not appear depending on the model or geographical area.
Setting Up a Schedule Viewing
Configure the TV to show a specific channel or programme at a specific time and date.
"The appears next to programmes that have been configured for a schedule viewing.
"To set up a schedule viewing, you must first set the TV's clock ( Settings General System Manager Time
Clock).
Setting up a schedule viewing for a channel
Using the schedule viewing options from the guide screen
On the Guide screen, select a programme you would like to view, press the Select button, and then select Schedule
Viewing in the pop-up menu that appears.
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Using the schedule viewing options in the programme info window
Press the Select button while watching TV. The Programme Info window appears. Select a programme that will be
broadcast using the left or right directional buttons. Press the Select button, and then select Schedule Viewing to
schedule viewing of that programme.
Using schedule viewing to view programmes at a specified time on a specified date
Live TV Schedule Manager or Recordings Schedules Add Viewing
To schedule a Viewing, set the values for Aerial, Channel, Repeat, Date, and Start Time of the broadcast programme
to record, and then select Save.
Check the current time in Settings General System Manager Time Clock.
"The menus may not appear depending on the model or geographical area.
Editing a schedule viewing
Live TV Schedule Manager or Recordings Schedules
"You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries.
"The menus may not appear depending on the model or geographical area.
Setting the Schedule Viewing Time
Live TV Schedule Manager or Recordings Schedules Edit
You can set the start time of a schedule viewing. If you choose a programme from the Guide, the Start Time can be
set up to 10 minutes before the programme.
"The menus may not appear depending on the model or geographical area.
Canceling a scheduled viewing
Live TV Schedule Manager or Recordings Schedules Delete
"The menus may not appear depending on the model or geographical area.
Checking scheduled viewings
Live TV Schedule Manager or Recordings Schedules View Details
"The menus may not appear depending on the model or geographical area.
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Using Timeshift
Play, pause, or rewind live TV.
You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function.
Try Now
To activate the Timeshift function while watching TV, press the or button, press the Select button and then
select Timeshift, or press the button.
"When the Timeshift function is running, some of function are not available in Settings Broadcasting.
"To use Timeshift, you must connect a USB device for recording.
"Read all precautions before using the Timeshift function. For more information, refer to "Before Using the Recording and
Timeshift Functions".
"This function may not be supported depending on the model or geographical area.
Buttons and functions available while recording a programme or
Timeshift
Review available buttons and functions of how they are used while recording a programme or Timeshift.
"The available buttons and functions may differ with the functions.
"This function may not be supported depending on the model or geographical area.
When you press the down directional button, the control bar appears and the following options are available:
●Edit Recording Time
You can set for what period of time the programme will be recorded.
"This function is only available when a programme is being recorded.
●Record
You switch from the Timeshift function to the recording function. When switching to the recording function,
you can include the content recorded by the Timeshift function into the new recording.
"This function is only available when the Timeshift function is running.
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●Go to Live TV
Select to return to the current scenes of the programme when the recording or Timeshift function is playing
its past scenes.
●Stop Recording / Stop Timeshift
Ends the recording or Timeshift function.
●Info
Displays the programme info window about the programme on which the recording or Timeshift function is
working.
●Pause / Play
You can use the following functions when the video is paused. Note that with the video paused, the TV does
not play audio.
–Slow Rewind or Slow Forward: Allows you to play the video slowly (1/8, 1/4, 1/2) backward or forward by
selecting the or option. To increase the rewind or forward speed in slow mode up to 3 times, select
the option repeatedly. To return to normal speed, select the option.
"When the Slow Rewind function is activated, you can view the difference between the current recording time
and the current rewind time.
●Jump Backward / Jump Forward
Press the up directional button to move the focus to the playback control bar, and then select the left or right
directional button in the playback control bar to move backward or forward by 10 seconds in the video.
"When the Jump Backward function is activated, you can view the difference between the current recording time and
the current rewind time.
●Rewind / Fast Forward
"This function is not available while you are watching a programme that is currently being broadcast.
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Using the Channel List
Change the channel or check programmes on other digital channels.
Live TV Channel List
Using the Channel List, you can change the channel or check programmes on other digital channels while watching
TV. On standard remote control, press the CH LIST button.
The Channel List screen contains the following icons:
● : A favourite channel
● : A locked channel.
If you press the right directional button when viewing the Channel List screen, you can use the following functions:
●All
Displays the channels that have been automatically searched.
●TV PLUS
While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme
through a virtual channel at any time. As with regular channels, the TV provides the daily programme
schedules for TV PLUS.
"This function may not be supported depending on the model or geographical area.
●Favourites
Displays Favourites 1 to Favourites 5.
●Channel Type
Sorts the list so that it includes channels of a selected type. However, Channel Type can only be used channels
contain the type information.
"This function may not be supported depending on the incoming broadcast signal.
●Sort
Sorts the list by Number or by Name.
"This option is only available on digital channels and may not always be available.
●Terrestrial, Cable, or Satellite
Allows you to choose between Terrestrial, Cable, and Satellite.
"This function may not be supported depending on the incoming broadcast signal.
"This function may not be supported depending on the model or geographical area.
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Editing channels
Edit the channels stored on your TV.
Live TV Channel List All Edit Channels
The Edit Channels screen icons indicate the following:
● : A favourite channel
● : A locked channel.
Removing registered channels
To remove a channel, select it from the Edit Channels screen, and then select Delete. Removed channels do not
appear in the Channel List.
Editing registered channels
You can access the following options by selecting All Edit Channels:
●Locking or unlocking a channel
After selecting a target channel in Edit Channels, select Lock or Unlock. Then the channel is locked or
unlocked. A locked channel cannot be viewed.
"If you want to set the password, set Settings Broadcasting Apply Channel Lock to On.
"For more information about how to set your password, refer to "Setting up a password".
●Changing a channel name
After selecting a channel to change in Edit Channels, select Rename channel to change the channel name.
"This function is only available for selected channels.
"This function is only available for analogue broadcasts.
●Change Number
After selecting a channel to change in Edit Channels, select Change Number to change the channel number.
"This function may not be supported depending on the model or geographical area.
"When a channel number is changed, its channel information is not updated automatically.
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●Restore TV PLUS
You can re-scan and store TV PLUS channels that have been received.
"If there are TV PLUS channels on the TV, after deleting the stored channels, the system stores the newly scanned
channels.
"If the TV has saved TV PLUS channels, Restore TV PLUS deletes the existing list, and then saves the newly scanned
channels.
"This function may not be supported depending on the model or geographical area.
Creating a Personal Favourites List
Designate frequently watched channels as favourite channels.
Favourite channels are highlighted in the Edit Channels and Channel List screens with the symbol. You can create
up to five favourites lists so that your family can create their own personal favourites list.
Registering channels as favourites
Live TV Channel List
1.
Press the right directional button on your remote control.
2.
Select Favourites.
3.
Select one of the five favourites lists.
4.
Move to Edit Favourites.
5.
Select a channel to add to the favourites list.
6.
Select icon.
The selected channel is registered in the favourites list.
Viewing and selecting channels on Favourites lists only
Live TV Channel List
1.
Press the right directional button on your remote control.
2.
Select Favourites.
3.
Select the desired list among the five favourites lists on the screen.
The channels in the selected favourites list appear.
"Only favourites lists that contain registered channels will display channels.
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Editing a Favourites List
Use the functions that are available while watching TV.
Live TV Channel List
After pressing the right directional button on your remote control, select Favourites Favourites 1 - Favourites 5
Edit Favourites. The Edit Favourites screen appears.
Adding channels to favourites list
Select channels to add and select the icon. The selected channels are added to Favourites.
Removing channels from a favourites list
Select channels in a favourites list, and then select the icon.
Rearranging a favourites list
Select one or more channels, and then select Change order. The Change order highlight appears. Press the up/down
directional buttons to indicate the new location for the channels. Press the Select button to set the channels into
their new location.
Renaming a favourites list
Select the favourites list you want to rename, and then select Rename Favourites. Enter a new name using the on-
screen keyboard that appears, and then select Done.
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TV-Viewing Support Functions
Use the functions that are supported by digital or analogue channels.
Changing the broadcast signal
Live TV Channel List
After pressing the right directional button on your remote control, and then move the focus to Terrestrial or Cable,
press the Select button.
"You do not need to use this function if your TV is connected to a cable box or satellite box.
Scanning for available channels
Settings Broadcasting (Auto Tuning Settings) Auto Tuning
"This function may not be supported depending on the model or geographical area.
"If the TV is connected to a cable box or satellite box, you do not need to do this.
"The DVB-T2 system may not be supported depending on the geographical area.
"The Auto Tuning Settings may not appear depending on the model or geographical area.
Selecting the cable network search option
Settings Broadcasting (Auto Tuning Settings) Cable Search Option
Sets additional search options such as the frequency and symbol rate for a cable network search.
"This function may not be supported depending on the model or geographical area.
"The Auto Tuning Settings may not appear depending on the model or geographical area.
Scanning for available channels on standby mode
Settings Broadcasting (Auto Tuning Settings) Standby Auto Tuning
Automatically scan for channels while your TV is in standby mode.
"This function may not be supported depending on the model or geographical area.
"The Auto Tuning Settings may not appear depending on the model or geographical area.
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Setting the Wake-up time
Settings Broadcasting (Auto Tuning Settings) Wake-up Timer
Schedule timer to turn the TV on and scan channels automatically.
"This function may not be supported depending on the model or geographical area.
"The Auto Tuning Settings may not appear depending on the model or geographical area.
Checking digital channel signal info and strength
Settings Support Self Diagnosis Signal Information Try Now
"If your TV is attached to a separate, over-the-air antenna, you can use the signal strength information to adjust the antenna
for increased signal strength and improved HD channel reception.
"Signal Information is only available for digital channels.
"This function may not be supported depending on the model or geographical area.
Restricting Viewing to Specific Channels
Settings Broadcasting Apply Channel Lock Try Now
By selecting the menu, you can turn on or off the Apply Channel Lock function.
Using Mark Adult Channels
Settings Broadcasting Mark Adult Channels
Enables or disables all adult services. When disabled, adult services will not be available.
"This function may not be supported depending on the model or geographical area.
Selecting the broadcasting audio option
Settings Broadcasting Dual Sound Try Now
Set audio options for stereo or bilingual broadcasts. For more information, refer to "Supported broadcasting audio
options".
"This function may not be supported depending on the model or geographical area.
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Using Programme Rating Lock
Settings Broadcasting Programme Rating Lock Try Now
"This function may not be supported depending on the model or geographical area.
This function is useful for controlling what children watch on TV. Programme Rating Lock Settings does not,
however, block programmes originating from external sources, such as Blu-ray players, DVD players, or USB files.
Every time you access Programme Rating Lock Settings, you must enter the security PIN. You must also enter this
PIN to watch a blocked programme. The default PIN is "0000" (for France and Italy: "1111"). To change the PIN, go to
Settings General System Manager Change PIN.
"For more information about how to set your password, refer to "Setting up a password".
"The Broadcasting is not available in HDMI or Component mode.
"Programme Rating Lock may not be supported depending on your input signal.
Configuring advanced broadcasting settings
Settings Broadcasting Expert Settings Try Now
Reading digital text
Settings Broadcasting Expert Settings Digital Text
You can use this function when you watch a broadcast that includes both text and multimedia content.
"This function is only available in UK.
"Multimedia and Hypermedia Information Coding Experts Group (MHEG) is an International standard for data encoding
systems used in multimedia and hypermedia. This is at a higher level than the MPEG system which includes data-linking
hypermedia such as still images, character service, animation, graphic and video files as well as multimedia data. MHEG is
user runtime interaction technology and is being applied to various fields including Video-On-Demand (VOD), Interactive
TV (ITV), Electronic Commerce (EC), tele education, teleconferencing, digital libraries and network games.
- 100 -
Selecting the broadcast audio language
Settings Broadcasting Expert Settings Audio Options Try Now
This is the language you will hear while watching TV if the language is included in the broadcast signal. Audio
Options functions differently for analogue and digital channels.
"This function may not be supported depending on the model or geographical area.
Selecting a Language
Settings Broadcasting Expert Settings Audio Options Audio Language
Settings
You can change the audio language you want to hear.
"The available language may differ with the broadcast.
Selecting a Audio Format
Settings Broadcasting Expert Settings Audio Options Audio Format
You can change the audio format you want to hear.
"The supported audio format may differ with the broadcast programme.
"This option is only available on digital channels.
Tuning broadcast signals manually
Settings Broadcasting Expert Settings Manual Tuning Try Now
You can scan for all the channels manually and store the scanned channels in the TV. To stop scanning, select Stop.
"This function may not be supported depending on the model or geographical area.
Tuning digital channels
Settings Broadcasting Expert Settings Manual Tuning Digital Channel Tuning
Select New Search to scan for digital channels automatically and store the scanned channel list in the TV.
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Tuning analogue channels
Settings Broadcasting Expert Settings Manual Tuning Analogue Channel
Tuning
Select New and configure Programme, Colour System, Sound System, Channel, and Search to scan for analogue
channels. Then, select Store to store the scanned channels in the TV.
"This function is only available for analogue broadcasts.
Fine-tuning analogue broadcasts
Settings Broadcasting Expert Settings Fine Tune Try Now
"This function is only available for analogue broadcasts.
Transferring channel list
Settings Broadcasting Expert Settings Transfer Channel List
You can import or export the channel list to a USB storage. To use this function, the PIN number is required.
●Import from USB: Imports channel list from a USB storage.
●Export to USB: Exports channel list saved in the TV to a USB storage.
"This function is available when USB is connected.
"This function may not be supported depending on the model or geographical area.
Enabling/Disabling Edit Channel Numbers
Settings Broadcasting Expert Settings Edit Channel Numbers
Use this to change channel number. When channel number is changed, channel information is not updated
automatically.
"This function may not be supported depending on the model or geographical area.
Deleting CAM operator profile
Settings Broadcasting Expert Settings Delete CAM Operator Profile
"This function may not be supported depending on the model or geographical area.
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Setting satellite system
Settings Broadcasting Expert Settings Satellite System
You can configure a set of satellite dish settings before performing a channel scan.
"This function may not be supported depending on the model or geographical area.
Changing teletext language
Settings Broadcasting Expert Settings Teletext Language Settings Teletext
Language
You can set or change the teletext language. To watch the teletext broadcast in your preferred language, select
a language to use in Primary Teletext Language. If this language is not supported, you can watch the teletext
broadcast in your secondary preferred language set in Secondary Teletext Language.
"This function may not be supported depending on the model or geographical area.
Showing TVkey Interface menu
Settings Broadcasting Expert Settings TVkey Interface
Show TVkey Interface menu information.
●TVkey Menu: Show TVkey Interface menu.
●Guide: Select the guide you want to use when watching with TVkey.
●Delete TVkey Operator Profile: Show the TVkey operator list to delete.
"This function may not be supported depending on the model or geographical area.
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Showing common interface menu
Settings Broadcasting Common Interface
You can view information about common interfaces.
●CI Menu
Enables the user to select from the CAM-provided menu. Select the CI menu based on the menu PC Card.
●Application Info
Displays information about the CAM inserted into the CI slot and about the “CI or CI+ CARD” inserted into the
CAM. You can install the CAM any time, with or without the TV turned on.
●CICAM PIN Manager
Manages Common Interface Common Access Module (CICAM) PIN. Save PIN or change stored PIN and then set
other PIN options.
"This function may not be supported depending on the model or geographical area.
●Descramble Mode
●CAM video transcoding
Configures the setting to transcode the video codec from the CAM automatically. Turn it Off if you do not want
to use it.
"You must use a CAM that supports video codec transcoding.
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Picture and Sound
You can change the settings for the picture and the sound according to your preference.
Adjusting the Picture Quality
Change the Picture Mode and adjust Expert Settings.
Choosing a picture mode
Settings Picture Picture Mode Try Now
You can select the Picture Mode that provides the best viewing experience.
●Dynamic
Makes the picture brighter and clearer in bright viewing environments.
●Standard
Is the default mode suitable for general viewing environments.
●Natural
Reduces eye strain for a comfortable viewing experience.
●Movie
Is suitable for watching TV or movies in a dark room.
"This function may not be supported depending on the model.
- 105 -
Configuring advanced picture settings
Settings Picture Expert Settings Try Now
Configure the screen settings to your taste by using the following functions:
●Backlight Try Now
●Brightness Try Now
●Contrast Try Now
●Sharpness Try Now
●Colour Try Now
●Tint (G/R) Try Now
●Apply Picture Settings Try Now
●Digital Clean View Try Now
●Auto Motion Plus Settings Try Now
"When LED Clear Motion is set to On, the screen appears darker than when it is Off.
●Local Dimming
"Controls the brightness of individual areas on the screen to maximise contrast automatically.
"This function may not be supported depending on the model or geographical area.
●Contrast Enhancer Try Now
●HDR+ Mode
Automatically provide an optimal HDR effect based on the video source.
The HDR (High Dynamic Range) technology implements video images that are very similar to the images seen
through human eyes by finely adjusting the contrast of the source.
"This function may not be supported depending on the model or geographical area.
- 106 -
●Film Mode Try Now
"This function is only available when the input signal is TV, AV, Component (480i, 576i, 1080i), or HDMI (1080i).
●Colour Tone Try Now
●White Balance Try Now
●Gamma Try Now
●RGB Only Mode Try Now
●Colour Space Settings Try Now
●Reset Picture Try Now
Setting the Viewing Environment for External Devices
You can optimise the TV for viewing specific video formats.
Playing games on an optimised screen
Settings General External Device Manager (Game Mode Settings) Game Mode
You can enable the game mode to optimise the TV's settings for playing video games with a gaming console, such as
a PlayStation™ or Xbox™.
"The Game Mode Settings may not appear depending on the model or geographical area.
"The game mode is not available for normal TV viewing.
"The screen may shake somewhat.
"When Game Mode is enabled, Picture Mode and Sound Mode are switched to Game automatically.
"To use other external device on the same port, remove the game console connection, set Game Mode to Off, and then
connect the external device to the port.
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Configuring game mode details
Configuring Game Motion Plus
Settings General External Device Manager Game Mode Settings Game Motion
Plus Settings
You can configure the Game Motion Plus settings.
"This function may not be supported depending on the model or geographical area.
Setting the FreeSync function
Settings General External Device Manager Game Mode Settings FreeSync
You can play your gaming experience more pleasantly by eliminating screen tearing and stuttering.
●Be sure to set this function for only the external devices that support the FreeSync feature of AMD Radeon.
●For an optimised game environment, set the resolution of the external device to 1080p at 120 Hz. For more
information, refer to "Supported Resolutions for FreeSync".
"If the resolution is not supported, the operation may not be smooth.
"When the FreeSync options are set or the FreeSync function is operated for an external device, the screen may flicker.
"Slight brightness changes may occur during FreeSync operation due to frequency variation of the external device.
"Before playing a game, set FreeSync to Basic or Ultimate.
"This function may not be supported depending on the model or geographical area.
- 108 -
Viewing UHD videos
Settings General External Device Manager HDMI UHD Color Try Now
If an external UHD player is connected to the TV, use the HDMI UHD Color function to convert the TV's HDMI
connector to a mode optimised for the UHD 50P/60P signals.
"If you move to the HDMI connector with which you want to use the HDMI UHD Color function and press the Select button to
set the function to On, the TV screen flickers.
"The HDMI connection with HDMI UHD Color set to Off supports up to UHD 50P/60P 4:2:0 input signals, while the
HDMI connection with HDMI UHD Color set to On supports up to UHD 50P/60P 4:4:4 and 4:2:2 input signals. For more
information, refer to "Supported Resolutions for UHD Input Signals".
"When you connect the TV to an external device that supports only the UHD 24 or 30 Hz frequency or any FHD frequency, the
HDMI UHD Color function may not be available. In this case, set HDMI UHD Color to Off.
Using HDMI black level
Settings General External Device Manager HDMI Black Level Try Now
Use HDMI Black Level to adjust the black level to compensate for low black levels, low contrast, or dull colours
generated by external devices connected to the TV via an HDMI cable.
"This function is only available when the input signal, connected to the TV via an HDMI connector, is set to RGB444.
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Picture Support Functions
Configure the picture settings for your TV.
Viewing a picture-in-picture (PIP)
Settings Picture PIP
While viewing video from an external device such as a Blu-ray player on the main screen, you can watch a TV
broadcast in a picture-in-picture (PIP) window.
"This function may not be supported depending on the model or geographical area.
"PIP is not available while Smart Hub is active.
"Playing a game or using the karaoke function on the main screen can result in lower PIP picture quality.
"The PIP function is only available under the following conditions: 1) The main screen's source is a Component or HDMI
connection. 2) The input resolution is less than FHD (Full HD).
"The PIP window supports digital channels only and does not support UHD channels.
Changing the picture size
Settings Picture Picture Size Settings Picture Size Try Now
You can change the size of the picture displayed on the TV screen.
●16:9 Standard
●Custom
●4:3
"Supported picture sizes differ with the input signal. For more information about supported picture sizes, refer to "Picture
sizes and input signals".
- 110 -
Changing the picture size automatically
Settings Picture Picture Size Settings Auto Wide Try Now
"This function may not be supported depending on the model or geographical area.
Changing the picture size in 4:3 or Screen Fit mode
Settings Picture Picture Size Settings 4:3 Screen Size Try Now
You can select a picture size suitable for your geographical area while you are watching TV in the 4:3 or Fit to screen
mode. The supported screen sizes differ with the country and this function allows you to adjust the picture size in
this case.
"The 4:3 mode is not available when an external device is connected to the TV via a Component connector or an HDMI
connector.
"This function may not be supported depending on the model or geographical area.
Fitting the picture to the screen
Settings Picture Picture Size Settings Fit to screen Try Now
"This function may not be supported depending on the Picture Size setting.
"This function may not be supported depending on broadcasting signals.
Adjusting the picture size and/or position
Settings Picture Picture Size Settings Zoom and Position Try Now
"This function is available only if Picture Size is set to Custom.
"To change the picture position on analogue channels, first enlarge the picture and then change the position.
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Configuring a Sound Mode and Expert Settings
Change the Sound Mode and adjust Expert Settings.
Choosing a sound mode
Settings Sound Sound Mode Try Now
You can select a favourite sound mode suitable for the content type or the listening environment.
●Standard
●Optimised
●Amplify
"This function may not be supported depending on the model.
"When an external device is connected, Sound Mode may change accordingly.
Configuring advanced sound settings
Settings Sound Expert Settings Try Now
You can personalise the sound quality by adjusting the following settings.
●Balance Try Now
●Equaliser Try Now
●HDMI Input Audio Format Try Now
●Digital Output Audio Format Try Now
"If you use a receiver that does not support Dolby Digital Plus, you will hear no sound if you select Dolby Digital+.
"The Dolby Digital+ option is only available via ARC(HDMI) for external devices that support the format.
●Audio Delay Try Now
●Auto Volume
●Sound Feedback Try Now
●Reset Sound Try Now
"Standard audio signals are sampled at 48 kHz while HD audio signals are sampled at 96 kHz.
"Some S/PDIF receivers may not be compatible with HD audio format.
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Using the Sound Support Functions
Configure the sound settings for your TV.
Selecting speakers
Settings Sound Sound Output Try Now
You can select which speakers the TV uses for audio output.
"External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some
sound menus are not supported.
Listening to the TV through Bluetooth devices
Settings Sound Sound Output Speaker List
You can connect Bluetooth audio devices to the TV. They must be paired using the TV's Bluetooth function. For more
information on pairing, refer to the Bluetooth audio device's operating manual.
"This function may not be supported depending on the model or geographical area.
"If the TV fails to find a Bluetooth audio device, place the device closer to the TV, and then select Refresh.
"When you turn on a paired Bluetooth audio device, the TV detects it automatically, and then displays a pop-up window. Use
this pop-up window to activate/deactivate the Bluetooth audio device.
"The sound quality may be affected by the condition of the Bluetooth connection.
"Before using a Bluetooth audio device, refer to “Read Before Using Bluetooth Devices".
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Listening to the TV through a Samsung audio device that supports the Wi-Fi
function
For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer
to its user manual.
"This function may not be supported depending on the model or geographical area.
Using Samsung audio devices that support the Wi-Fi function to create a surround sound
configuration
Settings Sound Wi-Fi Speaker Surround Setup Try Now
If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the TV, you can
create an optimal sound set up by configuring the surround effect settings. You can select any of the surround sound
configurations, with or without a sound bar.
A surround sound configuration can be used if all of the following conditions are met:
●Two or more Samsung wireless speakers of the same type must be connected to the same wireless network.
●The Samsung audio devices that supports the Wi-Fi function, must be connected to the same wireless
network as the TV.
"The surround sound configurations with a sound bar may not be supported depending on the product.
"If you activate the Screen Mirroring function while using the Samsung audio devices that supports the Wi-Fi function, the
connection is disconnected.
"Lip syncs with mismatched video and audio time codes may occur depending on the device type.
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System and Support
You can configure system and support settings such as clock, timers, energy usage and software updates.
Using the Time Functions and the Timers
Set the current time and use the timer function.
Setting the current time
Settings General System Manager Time Try Now
You can set the Clock manually or automatically. Once the Clock is set, you can view the current time on the TV
anytime.
You must set the clock in the following cases:
●The power cable is disconnected and then connected.
●The Clock Mode is changed from Auto to Manual.
●The TV is not connected to the Internet.
●No broadcast signals are received.
Setting the clock automatically
Settings General System Manager Time Clock Clock Mode Auto
"This function works only when the TV is connected to the Internet or is receiving digital broadcasts through an antenna
connected.
"The accuracy of the time information received may differ with the channel and signal.
"When watching TV by connecting a cable box or satellite box to the HDMI or Component port, you must set the current time
manually.
Setting the clock manually
Settings General System Manager Time Clock Clock Mode Manual
When Clock Mode is set to Manual, you can directly enter the current time. Select the Date and Time by using the
arrow buttons on the remote control.
- 115 -
Adjusting the clock for DST and time zone
Settings General System Manager Time Clock Time Zone
Sets the right time by setting Daylight Savings Time (DST) and your local time zone.
"This function is only available when the Clock Mode is set to Auto.
●GMT
Selects your time zone.
●DST
Automatically adjust for Daylight Saving Time (DST).
"This function is only available when the Clock Mode is set to Auto.
"Once you set DST to No during the initial setting after purchasing the product, the DST menu item remains disabled.
To enable the DST menu item, run Reset in Settings Support Self Diagnosis Reset, and then set
DST to Yes or Auto.
Changing the current time
Settings General System Manager Time Clock Time Offset
Time Offset adjusts the time through a network connection.
This function is available only when all the following conditions are met:
"Clock Mode is set to Auto, the TV is connected to the Internet through a local area network, and the TV fails to receive time
information through normal broadcast signals.
Using the timers
Using the sleep timer
Settings General System Manager Time Sleep Timer
You can use this function to automatically shut off the TV after a pre-set period of time. You can set the sleep timer
to up to 180 minutes to automatically turn off the TV.
"This function may not be supported depending on the model or geographical area.
Turning off the TV using the off timer
Settings General System Manager Time Off Timer
You can set Off Timer to shut off the TV automatically at a specific time. Off Timer is only available if the Clock has
been set.
"This function may not be supported depending on the model or geographical area.
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Using the Auto Protection Time and Energy Saving Functions
Setting the Auto Protection Time and reduce the TV's energy consumption.
Setting the Auto Protection Time
Settings General System Manager Auto Protection Time Try Now
Activate a screensaver when your TV displays a still image for two hours or more.
"This function may not be supported depending on the model or geographical area.
Reducing the energy consumption of the TV
Settings General Eco Solution Try Now
You can adjust the brightness level of the TV, reduce overall power consumption, and prevent overheating.
●Ambient Light Detection Try Now
Automatically adjusts the brightness level of the TV, according to the ambient light level, to reduce power
consumption. If the Ambient Light Detection has adjusted the screen brightness to a too bright or dark level,
you can select Minimum Backlight to manually adjust the minimum screen brightness.
●Minimum Backlight Try Now
When the Ambient Light Detection is turned on, you can manually adjust the minimum brightness of the TV
screen to consider the brightness level of the surroundings. This function acts only when the value is less than
the setting in Settings Picture Expert Settings Backlight.
●Energy Saving Mode Try Now
Allows you to select a brightness setting from the list to reduce the TV's power consumption.
●Motion Lighting Try Now
Adjusts the brightness in response to on-screen movements to reduce power consumption.
●Auto Power Off Try Now
Automatically turns off the TV to reduce unnecessary power consumption if there is no operation for 4 hours.
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Updating the TV’s Software
View your TV's software version and update it if necessary.
Settings Support Software Update Try Now
Updating the TV’s software to the latest version
[ DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after
completing the software update. Video and audio settings will be reset to their defaults after a software
update.
Updating through the Internet
Settings Support Software Update Update Now Try Now
"Updating from the Internet requires an active Internet connection.
Updating through a USB device
Settings Support Software Update Update Now
After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device
to the TV to update.
"To update using a USB flash drive, download the update package from Samsung.com to your computer. Then, save the
update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
Updating the TV automatically
Settings Support Software Update Auto update Try Now
If the TV is connected to the Internet, you can have the TV update its software automatically while you are watching
the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto update is set to On automatically. If you want this function
disabled, use the Select button to turn it off.
"This function may take a longer time if another network function is running concurrently.
"This function requires an Internet connection.
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Protecting the TV from Hacking and Malicious Code
Protect your TV from hacking attempts and malicious code.
Settings General System Manager Smart Security Try Now
You can use Smart Security to protect the TV from hacking and malicious code when it is connected to the Internet.
Scanning the TV and connected storage for malicious code
Settings General System Manager Smart Security Scan
If malicious code is found, the results of the scan will appear on the screen. This result window displays all malicious
code found. You can quarantine (isolate) the code. Quarantining prevents it from executing.
1.
Select all the malicious code to quarantine.
2.
Select Isolate.
The selected malicious code is relocated to the Isolated List.
"The Isolated List displays all quarantined malicious codes.
Using Other Functions
View other functions.
Running the accessibility functions
Settings General Accessibility Try Now
Running Accessibility Shortcuts
The Accessibility Shortcuts provide access to the accessibility functions. To display the Accessibility Shortcuts, press
and hold the Volume button for 1 second or more. You can easily turn on or turn off the functions such as Voice Guide,
Audio Description, High Contrast, Greyscale, Colour Inversion, Enlarge, Learn TV Remote, Menu Learning Screen,
Subtitle, Multi-output Audio, etc.
"On the standard remote control, press the AD/SUBT. button.
"Even if the Voice Guide is set to Off or muted, the voice guide for Accessibility Shortcuts is enabled.
"The menus may not appear depending on the model or geographical area.
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Enabling voice guides for the visually impaired
Settings General Accessibility Voice Guide Settings Try Now
You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this
function, set Voice Guide to On. With Voice Guide on, the TV provides voice guides for channel change, volume adjust,
information on current and upcoming programmes, schedule viewing, other TV functions, various content in the
Internet, and in Search.
You can go to Voice Guide and press the Select button to turn the function on or off.
"The Voice Guide is provided in the language that is specified on the Language screen. However, some languages are not
supported by Voice Guide even though they are listed in the Language screen. English is always supported.
"For more information about the TV language settings, refer to "Changing the menu language".
Changing the volume, speed, and pitch of the Voice Guide
You can configure the volume, speed, and pitch of the voice guide.
Audio Description
Settings General Accessibility Audio Description Settings Try Now
You can use the Audio Stream for the Audio Description (AD) which is sent along with the Main audio from the
broadcaster. Adjust the audio description volume using Audio Description Volume.
"This function is only available on digital channels.
●Audio Description
Turns the audio description function on or off.
●Audio Description Volume
Adjusts the audio description volume.
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White text on black background (high contrast)
Settings General Accessibility High Contrast Try Now
You can change Smart Hub and setting menu screens to white text on a black background or change the transparent
TV menus to opaque so that text can be more easily read. To activate this function, set High Contrast to On.
"If High Contrast is on, some Accessibility menus are not available.
Setting the screen to a black and white tone
Settings General Accessibility Greyscale Try Now
You can change the colour of the TV screen to a black and white tone to sharpen blurred edges caused by colours.
"If Greyscale is on, some Accessibility menus are not available.
"This function may not be supported depending on the model or geographical area.
Inverting the screen colour
Settings General Accessibility Colour Inversion Try Now
You can invert the colours of the text and background displayed on the TV screen to make it easier to read them.
"If Colour Inversion is on, some Accessibility menus are not available.
"This function may not be supported depending on the model or geographical area.
Enlarging the font (for the visually impaired)
Settings General Accessibility Enlarge Try Now
You can enlarge the size of the font on the screen. To activate this function, set Enlarge to On.
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Learning about the remote control (for the visually impaired)
Settings General Accessibility Learn TV Remote Try Now
This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control.
When this function is activated, you can press a button on the remote control and the TV will tell you its name. Press
the button twice to exit Learn TV Remote.
"This function is only available when Voice Guide is enabled.
Learning about the TV menu
Settings General Accessibility Menu Learning Screen Try Now
Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you
select.
"This function is only available when Voice Guide is enabled.
Watching TV broadcasts with subtitles
Settings General Accessibility Subtitle Settings Try Now
Set Subtitle to On. Then you can watch the programme with the subtitle displayed.
"This function may not be supported depending on the model or geographical area.
"The TV cannot control or modify DVD or Blu-ray subtitles. To control DVD or Blu-ray subtitles, use the sub-title feature of
the DVD or Blu-ray player and the player's remote control.
●Subtitle
Turns on or off the subtitle.
●Subtitle Mode
Sets the subtitle mode.
●Subtitle Language
Sets the subtitle language.
"The TV cannot control or modify DVD or Blu-ray subtitles. To control DVD or Blu-ray subtitles, use the subtitle feature
of the DVD or Blu-ray player and the player's remote control.
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Selecting the broadcasting subtitle language
You can select the default subtitle language. The list may vary depending on the broadcast.
●Primary Subtitle Language
Sets the primary subtitle language.
●Secondary Subtitle Language
Sets the secondary subtitle language.
Listening to the TV through Bluetooth devices (for the hearing impaired)
Settings General Accessibility Multi-output Audio
You can turn on both the TV speaker and Bluetooth devices at the same time. When this function is active, you can
set the volume of the Bluetooth devices higher than the volume of the TV speaker.
"This function may not be supported depending on the model or geographical area.
"When you connect Bluetooth devices to the TV, Multi-output Audio is activated. For more information about connecting
Bluetooth devices to the TV, refer to "Listening to the TV through Bluetooth devices".
Configuring advanced system settings
Settings General System Manager Try Now
Changing the menu language
Settings General System Manager Language Try Now
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Setting up a password
Settings General System Manager Change PIN Try Now
The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "0000" (for France and
Italy: "1111").
"If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the
remote control in the order shown to reset the PIN to "0000" (for France and Italy: "1111").
On the Samsung Smart Remote: Select VOL button. Volume Up Volume Down Volume Up .
On the standard remote control: Select button. ( ) (Volume Up) Select RETURN button. ( ) (Volume Down)
Select RETURN button. ( ) (Volume Up) Select RETURN button.
Selecting Usage or Retail Mode
Settings General System Manager Usage Mode Try Now
You can using the TV for retail environments by setting Usage Mode to Retail Mode.
"For all other uses, select Home Mode.
"With Retail Mode, some functions are disabled, and the TV automatically resets itself after a preset amount of time.
Restoring the TV to the factory settings
Settings Support Self Diagnosis Reset Try Now
You can restore all TV settings (excluding the Internet and network settings) to the factory defaults.
1.
Select Reset. The security PIN entry window appears.
2.
Enter the security PIN, and then select Yes. All settings are then reset. The TV turns off and on again
automatically and displays the Start Setup screen.
"For more information on Start Setup, refer to the user manual that came with the TV.
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HbbTV
Access services from entertainment providers, online providers and CE manufactures through HbbTV.
"This function may not be supported depending on the model or geographical area.
"Some channels may not include the HbbTV service.
In some countries, HbbTV is disabled by default. In this case, HbbTV can be used by installing the HbbTV application
(the HbbTV Installer Application) from Samsung APPS.
To set the HbbTV automatic start to on or off, access Settings Broadcasting Expert Settings HbbTV
Settings and set HbbTV to on or off. (Depending on the geographical area.)
If you want this function enabled or disabled, use the Select button to turn it on or off.
●HbbTV is not available when Timeshift is running or when a recorded video is being played back.
●An application on HbbTV may malfunction temporarily depending on the circumstances of the broadcast
station or application provider.
●An application on HbbTV usually operates only when the TV is connected to an external network. The
application may malfunction depending on the network conditions.
●When the HbbTV application is installed and the broadcasting programme supports HbbTV, a red button
appears on the screen.
●It is possible to use both Digital Teletext and Traditional Teletext in several limited channels by pressing the
TTX/MIX button on the remote control in a toggling manner.
"With the Samsung Smart Remote, long press the or button for over 1 second or press the or button
and then select TTX/MIX on the pop-up list.
●When you press the TTX/MIX button once in HbbTV mode, digital TTX mode of HbbTV is activated.
●When you press the TTX/MIX button twice in HbbTV mode, Traditional Teletext mode is activated.
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Using a TV Viewing Card (“CI or CI+ Card”)
Watches paid channels by inserting your TV viewing card into the COMMON INTERFACE slot.
"The 2 CI card slots may not be supported depending on the model.
"Turn the TV off to connect or disconnect a “CI or CI+ Card”.
"The TV Viewing Card (“CI or CI+ Card”) may not supported depending on the model.
Connecting the “CI or CI+ Card” via COMMON INTERFACE slot with the CI
CARD Adapter
"Only for models with Common interface slot.
Attaching the CI CARD Adapter via COMMON INTERFACE slot
To attach the CI CARD Adapter to the TV, follow these steps:
1.
Insert the CI CARD Adapter into the two holes on the back of TV.
"Please locate the two holes at the back of the TV next to the COMMON INTERFACE slot.
2.
Connect the CI CARD Adapter to the COMMON INTERFACE slot on the back of TV.
Connecting the “CI or CI+ Card”
Connect the “CI or CI+ Card” to the COMMON INTERFACE slot as shown in the image below.
- 126 -
Connecting the “CI or CI+ Card” via COMMON INTERFACE slot
"Only for models with Common interface slot.
Connect the “CI or CI+ Card” to the COMMON INTERFACE slot as shown in the image below.
Using the “CI or CI+ Card”
To watch paid channels, the “CI or CI+ CARD” must be inserted.
●Samsung TV follow up CI+ 1.4 standard. When TV product display the pop-up message, it may happen due to
CI+ 1.4 Version inconsistency. If you have a problem, please contact Samsung Call Centre.
"Your Samsung TV conforms to the CI+ 1.4 standards.
"Where a CI+ Common Interface module is incompatible with this device then please remove the module and contact
the CI+ operator for assistance.
●If you don’t insert the “CI or CI+ CARD”, some channels will display the pop-up message.
●The pairing information containing a telephone number, the “CI or CI+ CARD” ID, the Host ID, and other
information will be displayed in about 2~3 minutes. If an error message is displayed, please contact your
service provider.
●When the configuration of channel information has finished, the message “Updating Completed” is displayed,
indicating the channel list is updated.
"You must obtain a “CI or CI+ CARD” from a local cable service provider.
"When removing the “CI or CI+ CARD”, carefully pull it out with your hands since dropping the “CI or CI+ CARD” may cause
damage to it.
"Insert the “CI or CI+ CARD” in the direction marked on the card.
"The location of the COMMON INTERFACE slot may be different depending on the model.
"“CI or CI+ CARD” is not supported in some countries and regions; check with your authorised dealer.
"If you have any problems, please contact a service provider.
"Insert the “CI or CI+ CARD” that supports the current aerial settings. If not, the screen may not look normal.
- 127 -
Teletext Feature
Learn how to use Teletext and run the functions provided by Teletext Service.
"This function is available only in the channel that supports the teletext service.
"This function may not be supported depending on the model or geographical area.
"To enter the Teletext feature,
On the Samsung Smart Remote: Press the or button and then select TTX/MIX on the pop-up list.
On the standard remote control: Press the / TTX/MIX button.
"To exit from the Teletext feature,
On the Samsung Smart Remote: Press the TTX/MIX button on the pop-up list until a live TV programme appears.
On the standard remote control: Press the / TTX/MIX button on the remote control until live TV appears.
The index page of the Teletext service gives you information on how to use the Service. For Teletext information to
be displayed correctly, channel reception must be stable. Otherwise, information may be missing or some pages may
not be displayed.
"You can change Teletext pages by select numeric using your remote control.
On the Samsung Smart Remote
TTX/MIX (Full TTX / Double TTX / Mix / Live TV): The teletext mode is activated in the channel that is being watched.
Each time you press the TTX/MIX button, the teletext mode changes in the order of Full TTX → Double TTX → Mix →
Live TV.
●Full TTX: The teletext mode appears on the full screen.
●Double TTX: The teletext mode appears on the half screen along with the currently viewed channel on the
other half.
●Mix: The teletext mode appears transparently on the currently viewed channel.
●Live TV: It returns to the live TV screen.
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Colour buttons (red, green, yellow, blue): If the FASTEXT system is used by the broadcasting company, the different
topics on a Teletext page are colour-coded and can be selected by coloured buttons. Press the colour corresponding
to the topic of your choice. A new colour coded page appears. Items can be selected in the same way. To display the
previous or next page, select corresponding coloured button.
6 Index: Displays the index (contents) page at any time while you are viewing Teletext.
1 Sub Page: Displays the available sub-page.
0 List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List
save mode, you can save a Teletext page into a list using the 8 (Store) button.
8 Store: Stores the Teletext pages.
2 Page Up: Displays the next Teletext page.
3 Page Down: Displays the previous Teletext page.
5 Reveal/Conceal: Displays or hides the hidden text (answers to quiz games, for example). To display the normal
screen, press it again.
4 Size: Displays the teletext on the upper half of the screen in double-size. To move the text to the lower half of the
screen, press it again. For normal display, press it once again.
9 Hold: Holds the display at the current page, in the case that there are several secondary pages that follow
automatically. To undo, press it again.
7 Cancel: Shrinks the Teletext display to overlap with the current broadcast.
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On the standard remote control
"On the standard remote control, the Teletext function icons are printed on some remote control buttons. To run a Teletext
function, find its icon printed on a remote control button, and then press the found button.
/ TTX/MIX
Full TTX / Double TTX / Mix / Live TV: The teletext mode is activated in the channel that is being watched. Each time
you press the / TTX/MIX button, the teletext mode changes in the order of Full TTX → Double TTX → Mix → Live
TV.
●Full TTX: The teletext mode appears on the full screen.
●Double TTX: The teletext mode appears on the half screen along with the currently viewed channel on the
other half.
●Mix: The teletext mode appears transparently on the currently viewed channel.
●Live TV: It returns to the live TV screen.
Colour buttons (red, green, yellow, blue): If the FASTEXT system is used by the broadcasting company, the different
topics on a Teletext page are colour-coded and can be selected by coloured buttons. Press the colour corresponding
to the topic of your choice. A new colour coded page appears. Items can be selected in the same way. To display the
previous or next page, select corresponding coloured button.
6 SETTINGS
Index: Displays the index (contents) page at any time while you are viewing Teletext.
1 PRE-CH
Sub Page: Displays the available sub-page.
0 SOURCE
List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save
mode, you can save a Teletext page into a list using the 8 (Store) button.
8 CH LIST
Store: Stores the Teletext pages.
2 CH <
Page Up: Displays the next Teletext page.
3 CH >
Page Down: Displays the previous Teletext page.
- 130 -
5 INFO
Reveal/Conceal: Displays or hides the hidden text (answers to quiz games, for example). To display the normal
screen, press it again.
4 E-MANUAL / REC
"Depending on the model or geographical area.
Size: Displays the teletext on the upper half of the screen in double-size. To move the text to the lower half of the
screen, press it again. For normal display, press it once again.
9 RETURN
Hold: Holds the display at the current page, in the case that there are several secondary pages that follow
automatically. To undo, press it again.
7 EXIT
Cancel: Shrinks the Teletext display to overlap with the current broadcast.
Typical Teletext page
Part Contents
ASelected page number.
BBroadcasting channel identity.
CCurrent page number or search indications.
DDate and time.
EText.
FStatus information. FASTEXT information.
- 131 -
Troubleshooting
If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not
addressed in the Troubleshooting section, contact the Samsung Call Centre.
Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings Support Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have a
Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web.
You can also turn Remote Management on and off.
"This function requires an Internet connection.
"You can also start Remote Management function by pressing and holding the button for 5 or more seconds.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
●Diagnose your TV
●Adjust the TV settings for you
●Perform a factory reset on your TV
●Install recommended firmware updates
- 132 -
How does Remote Support Work?
You can easily get Samsung Remote Support service for your TV:
1.
Call the Samsung Contact Centre and ask for remote support.
2.
Open the menu on your TV and go to the Support section. ( Settings Support)
3.
Select Remote Management, then read and agree to the service agreements. When the PIN screen appears,
provide the PIN number to the technician.
4.
The technician will then access your TV.
Finding the contact information for service
Settings Support About This TV Try Now
You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's
software version, Open Source Licence and other information you may need to get service support from a Samsung
call agent or the Samsung website.
"You can also view information by scanning the QR code of your TV.
"You can also start this function by pressing and holding the button for 5 or more seconds. For standard remote control,
press and hold the (Play) button for 5 or more seconds. Continue holding the button until the customer information
pop-up window appears.
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Requesting service
Settings Support Request Support Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that you
encountered, and then select Request Now or Schedule Appointment Request Send. Your service request will
be registered. The Samsung Contact Centre will contact you to set up or confirm your service appointment.
"You must agree to the terms and conditions for the service request.
"This function may not be supported depending on the geographical area.
"This function requires an Internet connection.
Diagnosing TV operational issues
You can diagnose issues with your TV and Smart Hub and run reset functions.
Settings Support Self Diagnosis Try Now
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also
view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the
Smart Hub and TV factory reset functions.
●Start Picture Test
●Start Sound Test
●Signal Information
●Start Smart Hub Connection Test
●Reset Smart Hub
●Reset
- 134 -
There Is a Problem with the Picture
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
Settings Support Self Diagnosis Start Picture Test Try Now
Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is
caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults.
The problem Try this!
Flickering and Dimming
If your Samsung Television is flickering or dimming sporadically, you may need to disable
some of the energy efficiency features.
Disable Ambient Light Detection, Energy Saving Mode, or Motion Lighting.
● Settings General Eco Solution Ambient Light Detection
● Settings General Eco Solution Energy Saving Mode
● Settings General Eco Solution Motion Lighting
Component Connections/
Screen Colour
If the colour on your TV screen is not correct or the black and white colours are off, run Start
Picture Test.
● Settings Support Self Diagnosis Start Picture Test
If the test results indicate that the problem is not caused by the TV, do the following:
●Confirm that the video input connectors are connected to the correct external device
video output connectors.
●Check the other connections as well. If the TV is connected to an external device via
a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their proper
connectors.
Screen Brightness
If the colours on your Samsung TV are correct but just a little too dark or bright, try
adjusting the following settings first.
● Settings Picture Expert Settings Backlight
● Settings Picture Expert Settings Contrast
● Settings Picture Expert Settings Brightness
● Settings Picture Expert Settings Sharpness
● Settings Picture Expert Settings Colour
● Settings Picture Expert Settings Tint (G/R)
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The problem Try this!
Blurring, or Juddering
If you notice blurring or juddering on the screen, use the Auto Motion Plus Settings function
to resolve the issue.
● Settings Picture Expert Settings Auto Motion Plus Settings
Unwanted Powering Off
If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency
functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a
specified period of time.
● Settings General System Manager Time Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been
enabled and disable it.
● Settings General Eco Solution Auto Power Off
● Settings General System Manager Time Off Timer
Problems Powering On
If you are having problems powering on your TV, there are a number of things to check
before calling the service department.
Confirm that the TV's power cord is connected correctly at both ends and that the remote
control is operating normally.
Make sure that the antenna cable or cable TV cable is firmly connected.
If you have a cable box or satellite box, confirm that it is plugged in and turned on.
Unable to find a Channel
If your TV is not connected to a cable box or satellite box, run Auto Tuning.
● Settings Broadcasting (Auto Tuning Settings) Auto Tuning
"The Auto Tuning Settings may not appear depending on the model or geographical area.
The TV image does not look
as good as it did in the store.
Store displays are tuned to a digital HD channel.
If you have an analogue cable box or satellite box, upgrade to a digital cable box or satellite
box. Use HDMI or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel
that is broadcasting HD content.
●Cable/Satellite Subscribers: Try HD channels from the channel lineup.
●Terrestrial/Cable Antenna Connection: Try HD channels after running the Auto Tuning
function.
● Settings Broadcasting (Auto Tuning Settings) Auto Tuning
"The Auto Tuning Settings may not appear depending on the model or geographical area.
Adjust the cable box or satellite box's video output resolution to 1080i or 720p.
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The problem Try this!
The picture is distorted.
The compression of video content may cause picture distortions, especially in fast moving
pictures from sports programmes and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a
malfunction.
Mobile phones used close to the TV (within 1 m) may cause noise on analogue and digital
channels.
The colour is wrong or
missing.
If you’re using a Component connection, make sure that the Component cables are
connected to the correct jacks. Incorrect or loose connections may cause colour problems or
a blank screen.
The colour is poor or the
picture is not bright enough.
Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Colour settings.
● Settings Picture Picture Mode
● Settings Picture Expert Settings Brightness
● Settings Picture Expert Settings Sharpness
● Settings Picture Expert Settings Colour
See if Energy Saving Mode has been enabled.
● Settings General Eco Solution Energy Saving Mode
Try resetting the picture.
● Settings Picture Expert Settings Reset Picture
There is a dotted line on the
edge of the screen.
Change Picture Size to 16:9 Standard.
● Settings Picture Picture Size Settings Picture Size 16:9 Standard
The picture is black and
white.
If you are using AV or analogue equipment, disconnect the adapter from the Component
(Blue) input port on the TV and connect it to the AV (Yellow) input port.
"The Component or AV input port may not be provided depending on the model or
geographical area.
Check whether Greyscale is set to On.
● Settings General Accessibility Greyscale
"If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre
for assistance.
"If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
"If the problem persists, check the signal strength or refer to the external device’s user manual.
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I Can't Hear the Sound Clearly
When the TV has difficulties with sound, these steps may help resolve the problem.
Testing the sound
Settings Support Self Diagnosis Start Sound Test Try Now
If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external device or the
broadcast signal's strength.
The problem Try this!
There is no sound or the
sound is too low at maximum
volume.
Check the volume control of your TV, and then check the volume control of the external
device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV.
The picture is good but there
is no sound.
Set Sound Output to TV Speaker.
● Settings Sound Sound Output
If you are using an external device, check the device’s audio output option. For example,
you may need to change your cable box’s audio option to HDMI if the box connected to your
TV is using an HDMI cable.
To listen to computer sound, connect an external speaker to the computer’s audio output
connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device’s power
cable.
No sound is heard.
Check whether the Digital Output Audio Format is set to Dolby Digital+. If you are using a
receiver that does not support Dolby Digital Plus, you will hear no sound when you select
Dolby Digital+.
● Settings Sound Expert Settings Digital Output Audio Format
Dolby Digital+
The speakers are making an
odd sound.
Run Start Sound Test.
● Settings Support Self Diagnosis Start Sound Test
Make sure that the audio cable is connected to the correct audio output connector on the
external device.
For antenna or cable connections, check the signal information. A low signal level may
cause sound distortions.
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There Is a Problem with the Broadcast
When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.
The problem Try this!
“Weak or No Signal”
displayed in TV mode/cannot
find channel.
Make sure the antenna cable is connected securely to the TV.
Select Source to confirm that the correct input source has been selected.
If the TV is not connected to a cable box or satellite box, run Auto Tuning to search for
channels.
● Settings Broadcasting (Auto Tuning Settings) Auto Tuning
"The Auto Tuning Settings may not appear depending on the model or geographical
area.
The TV is not receiving all
channels.
Confirm that the coaxial cable is securely connected to the TV.
Run Start Setup or Auto Tuning.
● Settings Broadcasting (Auto Tuning Settings) Auto Tuning
"The Auto Tuning Settings may not appear depending on the model or geographical
area.
There are no subtitles with
digital channels.
Go to Subtitle and change the Subtitle Mode.
● Settings General Accessibility Subtitle Settings Subtitle
Subtitle Mode.
Some channels may not have subtitle data.
The picture is distorted.
The compression of the video content may cause picture distortions. This is especially true
with fast moving pictures from sports programmes and action movies.
A weak signal can cause picture distortions. This is not a problem with the TV.
The picture quality is low. Select high definition (HD) channels or programmes.
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My Computer / Game Console Won't Connect
When the TV has difficulties connecting to a PC or game console, these steps may help resolve the problem.
The problem Try this!
The "Mode Not Supported"
message appears.
Set output resolution of your PC or game console so it matches a resolution supported by
the TV.
The video is OK but there is
no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using an HDMI-to-DVI cable, a separate audio cable is required. Note that the
HDMI-to-DVI connection is only supported by the HDMI (DVI) port and does not transmit
audio. To listen to the computer sound, connect external speakers to the audio output
connection of the computer.
The TV Won't Connect to the Internet
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
The problem Try this!
The TV cannot connect to
your network or apps (for
Internet compatible models
only).
Make sure the TV has a network connection.
● Settings General Network Network Status
Contact your Internet service provider.
The wireless network
connection failed. Confirm your wireless modem/router is on and connected to the Internet.
The wireless network signal
is too weak.
Position your wireless router, modem router, or access point in a central location. Avoid
putting it in a corner.
Use a wireless repeater to get an instant boost in your wireless signal strength. Place the
repeater halfway between your wireless router and your TV.
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The Schedule Recording/Timeshift Function Isn't Working
When Timeshift or Schedule recording aren't working, these steps may help resolve the problem.
The problem Try this!
Schedule Recording cannot be
used.
Check if there is a USB device connected to the TV.
Recording will automatically stop if the signal becomes too weak.
Check the free space on the USB device. The function will not work if there isn't enough
storage space on the USB device.
"This function may not be supported depending on the model or geographical area.
Anynet+ (HDMI-CEC) Isn't Working
When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.
The problem Try this!
Anynet+ does not work.
Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices
only.
Check if the power cord of the Anynet+ device is properly connected.
Check the cable connections of the Anynet+ device.
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
● Settings General External Device Manager Anynet+ (HDMI-CEC)
Anynet+ may not function when some other functions are active, including Channel Search,
Smart Hub, Initial Setup, etc.
If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn
your TV off and on.
I want to start Anynet+.
Move the focus to the Anynet+ device at Source, press the up directional button to
move to Anynet+, and then press the Select button.
Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMI-
CEC) menu to see if Anynet+ (HDMI-CEC) is set to On.
● Settings General External Device Manager Anynet+ (HDMI-CEC)
I want to exit Anynet+. Set Anynet+ (HDMI-CEC) to Off.
● Settings General External Device Manager Anynet+ (HDMI-CEC)
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The problem Try this!
The message "Connecting
to Anynet+ device..." or
"Disconnecting from
Anynet+ device" appears
on the screen.
You cannot use the remote control when the TV is configuring Anynet+ or switching to a
viewing mode. Use the remote control after the TV has completed the Anynet+ configuration or
has switched to a viewing mode.
The Anynet+ device won't
play. You cannot use the play function when Start Setup is in progress.
The connected device is
not displayed.
Check whether the device supports Anynet+.
Check whether the HDMI cable is properly connected.
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
● Settings General External Device Manager Anynet+ (HDMI-CEC)
Scan for Anynet+ devices again.
Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is
connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+.
If the connection is terminated because there has been a power failure or the HDMI cable has
been disconnected, please scan for the device again.
The TV audio is not being
played through the AV
receiver.
Connect an optical cable to the TV and the AV receiver.
ARC enables the TV to output digital sound via the HDMI (ARC) port.
However, ARC is only available when the TV is connected to an AV receiver that supports ARC.
I Have Trouble Launching/Using Apps
When apps aren't working, these steps may help resolve the problem.
The problem Try this!
I launched an app, but
it's in English. How can I
change the language?
Languages supported by the app may be different from the user interface language. The ability
to change the language depends on the service provider.
My application is not
working.
Check with the service provider.
Refer to the Help section on the application service provider's website.
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My File Won't Play
When files aren't playing, this may help resolve the problem.
The problem Try this!
Some files can't be
played.
This problem may occur with high-bitrate files. Most files can be played back, but you might
experience problems with high-bitrate files.
I Want to Reset the TV
Initialise the settings to factory defaults.
Reset Path Description
Reset Settings
Settings
Support Self Diagnosis
Reset
Resets Picture, Sound, Broadcasting, and all other settings, except
for the network settings, to the default settings.
Reset Smart Hub
Settings
Support Self Diagnosis
Reset Smart Hub
Resets all Smart Hub settings to their factory defaults and
deletes all information related to Samsung accounts, linked
service accounts, Smart Hub service agreements, and Smart Hub
applications.
Reset Picture
Settings
Picture Expert Settings
Reset Picture
Resets current picture settings.
Reset Sound
Settings Sound
Expert Settings Reset
Sound
Resets current sound settings.
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Other Issues
Use these procedures to resolve other issues that may occur.
The problem Try this!
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat. The heat
from the panel is dissipated through internal vents running along the top of the TV. The
bottom, however, may feel hot to the touch after extended use. Children watching TV need
constant adult supervision to prevent them from touching the TV. This heat, however, is not
a defect and does not affect the TV's functionality.
The picture won’t display in
full screen.
HD channels will have black bars on either side of the screen when displaying upscaled SD
(4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that have
aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
● Settings Picture Picture Size Settings
The "Mode Not Supported"
message appears.
The output resolution of the attached device is not supported by the TV. Check the TV's
supported resolutions and adjust the external device’s output resolution accordingly.
The Subtitles item in the TV
is greyed out.
When an external device is connected with an HDMI or Component cable, the Subtitle
function is unavailable. Adjust the subtitle setting on the external device.
The TV smells of plastic. This smell is normal and will dissipate over time.
Signal Information under
Self Diagnosis isn't
activated.
Verify that the current channel is a digital channel.
Signal Information is only available for digital channels.
● Settings Support Self Diagnosis Signal Information
The TV is tilted to the side. Remove the base stand from the TV and reassemble it.
The stand is wobbly or
crooked. Make sure the indicator arrows on the stand and stand holder are properly aligned.
The remote control and/or
voice control does not work.
The TV ships with protective stickers covering some of the sensors. Make sure all of the
stickers have been removed.
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The problem Try this!
The Broadcasting function
has been deactivated.
Broadcasting is only available when the Source is set to TV.
Broadcasting cannot be accessed while you watch TV using a cable box or satellite box.
Broadcasting cannot be accessed while a recording is in progress or the Timeshift function
is running.
PIP is not available. PIP is available only when an external device is connected with an HDMI or Component
cable. Note that the function is unavailable when the Smart Hub is active.
The settings are lost after
5 minutes or every time the
TV is turned off.
If Usage Mode is set to Retail Mode, the TV's audio and video settings are automatically
reset every 5 minutes.
Change Usage Mode to Home Mode.
● Settings General System Manager Usage Mode
A POP (TV’s internal banner
ad) appears on the screen.
Change Usage Mode to Home Mode.
● Settings General System Manager Usage Mode
The TV is making a popping
noise.
The expansion and contraction of the TV's outer casing may cause a popping noise. This does
not indicate a product malfunction. The TV is safe to use.
The TV is making a
humming noise.
Your TV utilises high-speed switching circuits and high levels of electrical current.
Depending on the TV's brightness level, the TV may seem slightly noisier than a
conventional TV.
Your TV has undergone strict quality control procedures that meet our demanding
performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable cause for an
exchange or refund.
The software update over
the Internet has failed.
Check the network connection status.
● Settings General Network Network Status
If the TV is not connected to a network, connect it to a network.
The upgrade stops if you already have the latest software version.
- 145 -
Precautions and Notes
You can get instructions and information that you must read after installation.
Before Using the Recording and Timeshift Functions
Read these instructions before using Recording and Timeshift.
"This function may not be supported depending on the model or geographical area.
Before using the recording and schedule recording functions
"Recording may not be supported depending on the model or geographical area.
●To set up a Schedule Recording, you must first set the TV's clock. Set the Clock.
– Settings General System Manager Time Clock
●You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries.
●Recordings are DRM-protected and therefore cannot be played back on a computer or on a different TV. In
addition, these files cannot be played back on your TV if its video circuit has been replaced.
●A USB hard drive with a speed of 5,400 rpm or above is recommended. However, RAID-type USB hard drives
are not supported.
●USB memory sticks are not supported.
●The total recording capacity may differ with the amount of available hard drive space and the recording
quality level.