Table of Contents
- Welcome to navigation with TomTom
- Get going
- TomTom services
- Connecting a smartphone
- Wi-Fi connection
- What's on the screen
- Traffic
- Setting your vehicle type
- Syncing using TomTom MyDrive
- About TomTom MyDrive
- Logging in to MyDrive
- Setting a destination using MyDrive
- Planning a route with stops using MyDrive
- Showing a planned destination in MyDrive
- Clearing a MyDrive destination
- Deleting a MyDrive destination from My Places
- Set a phone contact as your destination using the MyDrive app
- Finding and syncing locations using MyDrive
- Syncing My Places locations with MyDrive
- Importing a community POI list
- Deleting a community POI list
- Importing a track GPX file
- Deleting a track GPX file
- Saving and restoring your personal navigation information
- Quick search
- Choosing which search to use
- Using quick search
- Planning a route using quick search
- Using destination prediction
- Planning a route to an address
- Planning a route to a city centre
- Planning a route to a POI
- Planning a route to a POI using online search
- Planning a route using the map
- Planning a route using My Places
- Planning a route using coordinates
- Planning a route using a mapcode
- Planning a route in advance
- Finding a car park
- Finding a petrol station
- Step by step search
- Choosing which search to use
- Using step by step search
- Planning a route using step by step search
- Using destination prediction
- Planning a route to an address
- Planning a route to a POI
- Planning a route to a city centre
- Planning a route to a POI using online search
- Planning a route using the map
- Planning a route using My Places
- Planning a route using coordinates using step by step search
- Planning a route in advance
- Finding a car park
- Finding a petrol station
- Changing your route
- The Current Route menu
- Avoiding a blocked road
- Avoiding part of a route
- Finding an alternative route
- Types of route
- Avoiding features on a route
- Avoiding an incident or route feature using the route bar
- Adding a stop to your route from the current route menu
- Adding a stop to your route using the map
- Deleting a stop from your route
- Skipping the next stop on your route
- Reordering stops on a route
- My Routes
- About My Routes
- About GPX and ITN files
- Saving a route
- Navigating using a saved route
- Navigating to a stop on a saved route
- Adding a stop to a saved route using the map
- Recording a track
- Navigating using a track
- Deleting a route or a track from My Routes
- Exporting tracks to a memory card
- Importing routes and tracks from a memory card
- Voice control (Speak&Go)
- About voice control
- Starting voice control
- Making your own wake-up phrase
- The voice control screen
- Some tips for using voice control
- What you can use voice control for
- Saying commands in different ways
- Entering an address using voice control
- Going to home using voice control
- Going to a POI using voice control
- Changing a setting using voice control
- Talking to Siri or Google Now™
- Map Share
- Speed Cameras
- Danger Zones
- My Places
- About My Places
- Setting your home or work location
- Changing your home location
- Adding a location from My Places
- Add a location to My Places from the map
- Adding a location to My Places using search
- Adding a location to My Places by marking
- Deleting a recent destination from My Places
- Deleting a location from My Places
- Using community POI lists
- Hands-free calling
- About hands-free calling
- Volume control for hands-free calling
- Accepting an incoming call
- Ending or rejecting an incoming call
- Ignoring an incoming call
- Making a hands-free call
- Making a hands-free call using your contact book
- Replying by SMS to a call
- Receiving an SMS or IM
- Switching off messages
- Talking to Siri or Google Now™
- Settings
- Getting Help
- Product certification
- Using MyDrive Connect
- TomTom account
- Addendum
- Copyright notices
TomTom GO Professional 620 User Manual
Displayed below is the user manual for GO Professional 620 by TomTom which is a product in the Navigators category. This manual has pages.
Related Manuals
TomTom GO
PROFESSIONAL
User Manual
17.1
2
Contents
Welcome to navigation with TomTom 7
Get going 8
Installing in your car ............................................................................................................................ 8
Positioning the device ......................................................................................................................... 8
Switching on and off ............................................................................................................................ 8
Safety Notice ....................................................................................................................................... 9
Setting up ............................................................................................................................................ 9
GPS reception ..................................................................................................................................... 9
Sending information to TomTom ......................................................................................................... 9
Memory card slot ...............................................................................................................................10
Device not starting .............................................................................................................................10
Charging your device ........................................................................................................................10
Caring for your GO PROFESSIONAL ...............................................................................................10
TomTom services 12
About TomTom services ...................................................................................................................12
Connecting a smartphone 14
Why do I want to connect a smartphone to my device?....................................................................14
Connecting a smartphone .................................................................................................................14
Disconnecting a smartphone .............................................................................................................15
Reconnecting a smartphone .............................................................................................................16
Unable to get a connection ................................................................................................................16
Personal Area Networks ....................................................................................................................16
Wi-Fi connection 17
About Wi-Fi® .....................................................................................................................................17
Connecting to Wi-Fi ...........................................................................................................................17
Forgetting a Wi-Fi network ................................................................................................................17
About updates and new items ...........................................................................................................18
Installing updates and new items ......................................................................................................19
What's on the screen 20
The map view ....................................................................................................................................20
The guidance view ............................................................................................................................22
The route bar .....................................................................................................................................23
Distances and the route bar .........................................................................................................24
The quick menu .................................................................................................................................25
Navigation buttons .............................................................................................................................25
Main Menu smaller buttons and symbols ..........................................................................................28
Volume control...................................................................................................................................29
Using gestures...................................................................................................................................30
Changing the text and button size .....................................................................................................31
Reordering the Main Menu buttons ...................................................................................................31
3
Traffic 32
About TomTom Traffic .......................................................................................................................32
About RDS-TMC................................................................................................................................32
Looking at traffic on the map .............................................................................................................32
Looking at traffic on your route ..........................................................................................................33
Traffic incidents .................................................................................................................................34
Approaching a traffic jam warning .....................................................................................................35
Avoiding a traffic jam on your route ...................................................................................................35
Selecting a faster route .....................................................................................................................36
Advanced Lane Guidance .................................................................................................................36
Time-dependent speed limits ............................................................................................................37
Setting your vehicle type 38
About My Vehicle...............................................................................................................................38
Setting your vehicle type ...................................................................................................................38
Planning a route for a Bus or Truck ..................................................................................................39
Viewing route restrictions ..................................................................................................................40
Syncing using TomTom MyDrive 41
About TomTom MyDrive ...................................................................................................................41
Logging in to MyDrive ........................................................................................................................41
Setting a destination using MyDrive ..................................................................................................42
Planning a route with stops using MyDrive .......................................................................................42
Showing a planned destination in MyDrive .......................................................................................43
Clearing a MyDrive destination .........................................................................................................43
Deleting a MyDrive destination from My Places ................................................................................43
Set a phone contact as your destination using the MyDrive app ......................................................43
Finding and syncing locations using MyDrive ...................................................................................44
Syncing My Places locations with MyDrive .......................................................................................44
Importing a community POI list .........................................................................................................44
Deleting a community POI list ...........................................................................................................45
Importing a track GPX file .................................................................................................................45
Deleting a track GPX file ...................................................................................................................45
Saving and restoring your personal navigation information ..............................................................46
Quick search 47
Choosing which search to use ..........................................................................................................47
Using quick search ............................................................................................................................48
About search ................................................................................................................................48
Entering search terms ..................................................................................................................48
Working with search results .........................................................................................................50
About postcodes ...........................................................................................................................51
About mapcodes ..........................................................................................................................52
List of POI type icons ...................................................................................................................52
Planning a route using quick search .................................................................................................56
Using destination prediction .........................................................................................................56
Planning a route to an address ....................................................................................................56
Planning a route to a city centre ...................................................................................................58
Planning a route to a POI .............................................................................................................60
Planning a route to a POI using online search .............................................................................62
Planning a route using the map ...................................................................................................64
Planning a route using My Places ................................................................................................65
Planning a route using coordinates ..............................................................................................66
Planning a route using a mapcode ...............................................................................................67
Planning a route in advance .........................................................................................................68
4
Finding a car park .........................................................................................................................70
Finding a petrol station .................................................................................................................72
Step by step search 74
Choosing which search to use ..........................................................................................................74
Using step by step search .................................................................................................................74
About search ................................................................................................................................74
Entering search terms ..................................................................................................................75
Working with search results .........................................................................................................76
About postcodes ...........................................................................................................................77
List of POI type icons ...................................................................................................................77
Planning a route using step by step search ......................................................................................81
Using destination prediction .........................................................................................................81
Planning a route to an address ....................................................................................................82
Planning a route to a POI .............................................................................................................83
Planning a route to a city centre ...................................................................................................85
Planning a route to a POI using online search .............................................................................86
Planning a route using the map ...................................................................................................88
Planning a route using My Places ................................................................................................89
Planning a route using coordinates using step by step search ....................................................90
Planning a route in advance .........................................................................................................91
Finding a car park .........................................................................................................................93
Finding a petrol station .................................................................................................................95
Changing your route 97
The Current Route menu ...................................................................................................................97
Avoiding a blocked road ....................................................................................................................99
Avoiding part of a route ...................................................................................................................100
Finding an alternative route .............................................................................................................100
Types of route..................................................................................................................................101
Avoiding features on a route ...........................................................................................................101
Avoiding an incident or route feature using the route bar ...............................................................102
Adding a stop to your route from the current route menu ...............................................................102
Adding a stop to your route using the map .....................................................................................103
Deleting a stop from your route .......................................................................................................103
Skipping the next stop on your route ...............................................................................................103
Reordering stops on a route ............................................................................................................103
My Routes 104
About My Routes .............................................................................................................................104
About GPX and ITN files .................................................................................................................104
Saving a route .................................................................................................................................105
Navigating using a saved route .......................................................................................................106
Navigating to a stop on a saved route .............................................................................................106
Adding a stop to a saved route using the map ................................................................................108
Recording a track ............................................................................................................................109
Navigating using a track ..................................................................................................................109
Deleting a route or a track from My Routes ....................................................................................110
Exporting tracks to a memory card..................................................................................................110
Importing routes and tracks from a memory card ...........................................................................110
Voice control (Speak&Go) 112
About voice control ..........................................................................................................................112
Starting voice control .......................................................................................................................112
5
Making your own wake-up phrase...................................................................................................112
The voice control screen .................................................................................................................113
Some tips for using voice control ....................................................................................................114
What you can use voice control for .................................................................................................114
Saying commands in different ways ................................................................................................115
Entering an address using voice control .........................................................................................115
Going to home using voice control ..................................................................................................115
Going to a POI using voice control ..................................................................................................116
Changing a setting using voice control ...........................................................................................116
Talking to Siri or Google Now™ ......................................................................................................117
Map Share 118
About Map Share ............................................................................................................................118
Creating a map change report .........................................................................................................118
Creating a map change report from a marked location ...................................................................119
Types of map change ......................................................................................................................120
Speed Cameras 122
About speed cameras .....................................................................................................................122
Crossing into another area or country .............................................................................................122
Speed camera warnings ..................................................................................................................122
Changing the way you are warned ..................................................................................................123
Reporting a new speed camera ......................................................................................................124
Confirm or remove a mobile speed camera ....................................................................................124
Updating locations for cameras and hazards ..................................................................................125
Danger Zones 126
About danger zones and risk zones ................................................................................................126
Crossing into another area or country .............................................................................................126
Danger zone and risk zone warnings ..............................................................................................126
Changing the way you are warned ..................................................................................................127
Reporting a risk zone ......................................................................................................................127
Updating locations for danger zones and risk zones ......................................................................128
My Places 129
About My Places..............................................................................................................................129
Setting your home or work location .................................................................................................129
Changing your home location ..........................................................................................................130
Adding a location from My Places ...................................................................................................131
Add a location to My Places from the map ......................................................................................131
Adding a location to My Places using search ..................................................................................131
Adding a location to My Places by marking ....................................................................................132
Deleting a recent destination from My Places .................................................................................132
Deleting a location from My Places .................................................................................................132
Using community POI lists ..............................................................................................................132
Hands-free calling 134
About hands-free calling ..................................................................................................................134
Volume control for hands-free calling ..............................................................................................134
Accepting an incoming call ..............................................................................................................134
Ending or rejecting an incoming call ...............................................................................................134
Ignoring an incoming call .................................................................................................................135
Making a hands-free call .................................................................................................................135
6
Making a hands-free call using your contact book ..........................................................................135
Replying by SMS to a call ...............................................................................................................136
Receiving an SMS or IM ..................................................................................................................136
Switching off messages ...................................................................................................................136
Talking to Siri or Google Now™ ......................................................................................................137
Settings 138
My Vehicle .......................................................................................................................................138
Appearance .....................................................................................................................................138
Display ........................................................................................................................................139
Route Bar ...................................................................................................................................139
Guidance view ............................................................................................................................140
Automatic Zoom .........................................................................................................................141
Motorway exit previews ..............................................................................................................141
Route Planning ................................................................................................................................141
Bluetooth .........................................................................................................................................142
Wi-Fi ................................................................................................................................................143
Updates and New Items ..................................................................................................................144
Maps ................................................................................................................................................144
Sounds and Warnings .....................................................................................................................145
Voices ..............................................................................................................................................146
Voice Control ...................................................................................................................................146
MyDrive ...........................................................................................................................................147
Language and Units ........................................................................................................................147
System .............................................................................................................................................148
Help .................................................................................................................................................149
Getting Help 151
Help .................................................................................................................................................151
Product certification 152
Finding product certification information on your device .................................................................152
Using MyDrive Connect 153
About MyDrive Connect ..................................................................................................................153
Setting up MyDrive Connect ............................................................................................................153
Connecting to the internet using MyDrive Connect .........................................................................153
TomTom account 155
Addendum 156
Copyright notices 162
7
This User Manual explains all you need to know about your new TomTom GO PROFESSIONAL.
To learn about getting started with your device and installing it in your vehicle, we recommend that you
read the Get going chapter.
After that, you will probably want to connect to TomTom services and you can read all about that in the
Connecting to TomTom services chapter. To help you avoid traffic delays and get to your destination
quicker, you can use TomTom services even on the routes you drive every day.
Once you've had a look around your new GO PROFESSIONAL, connect it to Wi-Fi® and see if any
new updates are available to install. We're always improving our maps and software, so check
regularly for updates.
You'll need to set-up your new GO PROFESSIONAL for the type of vehicle that you are driving. Go to
Setting your vehicle type to learn more about route planning for truck, bus and van vehicle types.
In Quick Search and Step by step search, you can read all about how you can search for addresses,
Points of Interest and Contacts. Both types of search give the same result, so choose the type of
search that you find easiest to use.
For information about what you see on the device itself, go to What's on the screen.
To plan your first route, go to Planning a route.
Tip: There are also frequently asked questions (FAQs) at tomtom.com/support. Select your product
model from the list or enter a search term.
Tip: You can find many videos on our YouTube channel to help you learn about your new TomTom
GO PROFESSIONAL and other TomTom products. Visit
www.youtube.com/user/TomTomOfficial/videos to find out more!
We hope you enjoy reading about and, most importantly, using your new GO PROFESSIONAL!
Welcome to navigation with TomTom
8
Installing in your car
Use the supplied mount to install your TomTom GO PROFESSIONAL in your vehicle. Read the
instructions about positioning your device before you install your GO PROFESSIONAL.
To install your GO PROFESSIONAL, do the following:
1. Connect the supplied USB cable to the mount. If the mount is integrated into your GO
PROFESSIONAL, connect the USB cable to the device.
Note: Use ONLY the USB cable supplied with your GO PROFESSIONAL. Other USB cables
may not work.
2. Connect the USB cable to the USB car charger and plug this into the power supply on your
dashboard.
3. Choose the best smooth location, on your windscreen or side window, to mount your TomTom GO
PROFESSIONAL.
Tip: If the mount is integrated into your GO PROFESSIONAL, you can easily change the rotation
of your device. Push the button on the back of the device to release the mount, then slide the
mount out. Insert it back into the other side of the device.
4. Make sure that both the suction cup on the mount and your windscreen are clean and dry.
5. Press the suction cup of the mount firmly against your windscreen.
6. Turn the rubber grip near the base of the mount in a clockwise direction until you feel it lock.
7. If your mount is not integrated into your GO PROFESSIONAL, place your GO PROFESSIONAL in
the mount, making sure that it clicks into place.
Dashboard adhesive disks are available as part of a range of accessories for your GO
PROFESSIONAL. For more information, go to tomtom.com/accessories.
Positioning the device
Be careful where you install your GO PROFESSIONAL. The GO PROFESSIONAL shouldn't block or
interfere with any of the following:
Your view of the road.
The controls in your vehicle.
Your rear-view mirrors.
The airbags.
You should be able to reach your GO PROFESSIONAL easily without leaning or stretching. In a car,
you can attach your GO PROFESSIONAL to the windscreen or side window or you can use a
Dashboard Mount Disk to attach the mount to your dashboard.
Switching on and off
Switching your device on
Press the On/Off button until your device starts. If the device was off you see the map view. If your
device was sleeping you see the last screen you were looking at.
Get going
9
Sending your device to sleep
To send your navigation device to sleep, press the On/Off button and then release it.
You can also press the On/Off button for more than 2 seconds until you see the Sleep and Turn Off
buttons. Select Sleep to make the device sleep.
Tip: To send your navigation device to sleep when the USB cable is unplugged or whenever it is
removed from the mount, go to Battery settings in the Settings menu.
Switching your device off completely
To switch off your navigation device completely, you can do one of the following:
Press and hold the On/Off button for more than 2 seconds until you see the Sleep and Turn Off
buttons. Select Turn Off to switch off the device. Select the "back" button if you don't want to
switch your device off.
Press and hold the On/Off button for more than 5 seconds until the device switches off.
Safety Notice
Some navigation devices contain a GSM/GPRS module which can interfere with electrical devices
such as cardiac pacemakers, hearing aids and aviation equipment.
Interference with these devices may endanger the health or life of you or others.
If your device includes a GSM/GPRS module, do not use it near unprotected electrical units or in
areas where the use of mobile telephones is prohibited, such as hospitals and aircraft.
Setting up
Note: The language you choose will be used for all text on the screen. You can always change the
language later in Language and Units in the Settings menu.
When you first switch on your TomTom GO PROFESSIONAL, you have to answer a few questions to
set it up. Answer the questions by touching the screen.
GPS reception
When you first start your TomTom GO PROFESSIONAL, it may need a few minutes to determine your
position. In future, your position will be found much faster.
To ensure good satellite reception, use your GO PROFESSIONAL outdoors and keep it upright. Large
objects such as tall buildings can sometimes interfere with reception.
Important: QuickGPSfix contains information about satellite positions which helps your GO
PROFESSIONAL find your position faster. QuickGPSfix information is downloaded whenever your
device is connected to the internet using any method (Wi-Fi, GPRS, smartphone or USB).
Sending information to TomTom
When you first start navigating or you have reset your GO PROFESSIONAL, your GO
PROFESSIONAL asks for permission to collect some information about your use of the navigation
device. The information is stored on your GO PROFESSIONAL until we retrieve it. We use it
anonymously to improve our products and services. If you use our services, we will also use your
location information to deliver the services to you.
You can change whether you send this information with us at any time by doing the following:
1. In the Main Menu, select the Settings button.
2. Select System.
10
3. Select Your information & privacy.
4. Select the button to turn sending of information on or off.
Note: If you choose not to send location information to us, you will no longer receive our services.
This is because services need to send the location of your device to TomTom in order to receive the
traffic information related to where you are. The end date of your subscription remains the same,
even if you do not send this information to us.
You can find current and more detailed information at tomtom.com/privacy.
Memory card slot
Some TomTom navigation devices have a memory card slot that is located on the side or bottom of
the device.
Before you use the memory card slot, make sure that your navigation device has the latest software
version installed by selecting Updates & New Items in the Settings menu.
When your GO PROFESSIONAL is up to date, you can use a memory card as extra storage space to
store downloaded maps or to store routes and tracks on your device.
Important: Routes and tracks cannot be stored on the same memory card as maps because different
memory card formatting is used.
Device not starting
In rare cases, your TomTom GO PROFESSIONAL may not start correctly or may stop responding to
your taps.
First, check that the battery is charged. To charge the battery, connect your GO PROFESSIONAL to
the car charger. It can take 3 - 5 hours to fully charge the battery depending on the type of device.
Important: Do not charge your device using your vehicle's own USB port because it is not powerful
enough.
If this does not solve the problem, you can perform a reset. To do this, press and hold the On/Off
button until your GO PROFESSIONAL begins to restart.
Charging your device
The battery in your TomTom GO PROFESSIONAL charges when you connect it to your TomTom
vehicle charger, to your computer or to a USB Home Charger.
Important: Do not charge your device using your vehicle's own USB port because it is not powerful
enough.
You are warned when the battery level is low or critical. You lose your connection to some TomTom
services when the battery level is low or critical. When the battery is empty, your GO PROFESSIONAL
goes into sleep mode.
Important: On device models START 42/52, START 40/50/60, and GO 51/61, the screen intentionally
dims when you connect your device to your computer. The screen also dims if you use a non-TomTom
charger that does not provide enough power when charging.
Note: Use ONLY the USB cable supplied with your GO PROFESSIONAL. Other USB cables may
not work.
Caring for your GO PROFESSIONAL
It is important to take care of your device:
11
Do not open the casing of your device under any circumstances. Doing so may be dangerous and
will invalidate the warranty.
Wipe or dry the screen of your device using a soft cloth. Do not use any liquid cleaners.
12
About TomTom services
A GO PROFESSIONAL connects to TomTom services in one of two ways, depending on the model:
With a permanent connection directly from your GO PROFESSIONAL. These navigation devices
are called 'Always Connected' devices.
With a connection using your smartphone. These devices are called 'Smartphone Connected'
devices.
To get TomTom services on your GO PROFESSIONAL you need the following items:
Any GO PROFESSIONAL.
A smartphone with a data plan from a mobile services provider.
The TomTom MyDrive app for iOS or Android installed on your smartphone.
A TomTom account.
Using TomTom services means that data is sent and received by your phone using your mobile
services provider.
Important: You might have additional costs when you use the internet on your phone, especially if you
are outside the area covered by your data plan. Check with your mobile services provider for more
information.
Note: TomTom services are not available on all GO PROFESSIONAL devices.
Note: TomTom services are not available in all countries or regions, and not all services are
available in all countries or regions. For more information on available services in each region, go to
tomtom.com/services.
Traffic & Speed Cameras
TomTom services give you real-time information about traffic and speed cameras on your route.
As soon as your device has an internet connection AND you have agreed to the information and
privacy permissions, your device starts receiving traffic information and fixed and mobile speed
camera location updates.
To see information about your Traffic and Speed Camera subscriptions, open the Help screen and
select About.
To see the status of your Traffic connection, look at the top right of the Main Menu. If your GO
PROFESSIONAL is not connected to Traffic, the Traffic symbol has a cross.
MyDrive
MyDrive gives you control of your device by enabling you to do the following:
Select a destination on your computer, tablet or phone and send it to your device.
Sync your Places and routes with all your devices.
Keep all your data safe.
and more...
For more info, see Syncing using TomTom MyDrive or go to mydrive.tomtom.com.
TomTom services
13
To switch on automatic syncing using MyDrive, select Settings and then MyDrive. Connect to the
internet using one of the three methods available and then log in to your TomTom account.
Note: Some TomTom services might not be available in your current location.
14
Why do I want to connect a smartphone to my device?
Connect your smartphone to your TomTom GO PROFESSIONAL to use these features:
TomTom services
Receive real-time traffic information, speed camera updates and MyDrive using your phone’s data
connection. This feature uses approximately 7 MB of data per month.
Note: Smartphone-connected devices only. Always-connected devices receive services over
GPRS.
Hands-free calls
Receive and make calls on your GO PROFESSIONAL.
Smartphone messages
SMS and messages from other messaging apps on your smartphone appear on your GO
PROFESSIONAL. Messages can be read aloud so that you can keep your eyes on the road
ahead.
Smartphone personal assistant
Get full access to your phone's personal assistant. Tap the phone button in the map or guidance
view to talk to Siri or Google Now™.
Connecting your phone with or without the MyDrive app
You can choose to pair your iOS or Android phone to your device using the MyDrive app or using only
Bluetooth®.
If you connect using the MyDrive app, you can use all the features listed above. If you connect using
only Bluetooth, the smartphone messages feature will not be available.
Connecting a smartphone
You are prompted to connect your smartphone when you start your TomTom GO PROFESSIONAL for
the first time, or after you have reset your GO PROFESSIONAL.
Tip: You can connect more than one phone to your GO PROFESSIONAL.
Connecting your phone using the MyDrive app
1. On your smartphone, download and install the TomTom MyDrive app from
tomtom.com/mydriveapp.
2. Open the MyDrive app. If you are not prompted to connect your phone, tap the device symbol next
to the search bar on the app main screen.
3. Switch on Bluetooth on your phone, and make sure your phone is discoverable.
4. On your TomTom GO PROFESSIONAL, open the Main Menu and select Settings.
Connecting a smartphone
15
5. Select Bluetooth.
6. Select Add Phone.
7. Follow the steps in the app and on your GO PROFESSIONAL to pair your phone with your GO
PROFESSIONAL.
Your phone's call history and frequent contacts are imported into your navigation device.
When your phone is connected and hands-free calling is enabled, you see this icon on the map or
guidance view:
You can easily change the phone features you want to use in Bluetooth in the Settings menu.
Connecting your phone using only Bluetooth
If you connect using only Bluetooth, the smartphone messages feature will not be available.
1. Switch on Bluetooth on your phone, and make sure your phone is discoverable.
2. Switch on the Personal Area Network (PAN) on your phone.
3. On your device, open the Main Menu and select Settings.
4. Select Bluetooth.
5. Select Add Phone.
6. Select the question mark in the bottom right of the screen.
7. Select Don't want to use the app? Follow these instructions.
8. On your phone, go to Bluetooth settings. Wait for your TomTom device to appear in the list shown
on your phone. Tap it to pair.
9. On your device, select Pair to accept the pairing request from your phone. If you have an iPhone
you must also accept the second pairing request.
10. Select Done.
Your phone's call history and frequent contacts are imported into your navigation device.
When your phone is connected and hands-free calling is enabled, you see this icon on the map or
guidance view:
Disconnecting a smartphone
You can disconnect your phone in the following ways:
Switch off Bluetooth on your phone.
Switch off or reset your GO PROFESSIONAL.
Select Bluetooth in the Settings menu. Select your phone. Select Unpair to disconnect your
device from your phone.
Remove your device from the Bluetooth paired device list if you want to remove it permanently.
16
Reconnecting a smartphone
Your GO PROFESSIONAL will remember your phone and find it automatically when your phone's
Bluetooth is switched on and the phone is in range of your navigation device.
Tip: Open the MyDrive app to use the smartphone messages feature.
When your phone is connected and hands-free calling is enabled, you see this button on the map or
guidance view:
Your GO PROFESSIONAL syncs your call history and phone contacts again.
If you lose connection to your phone you see a Bluetooth symbol on the map or guidance view.
Unable to get a connection
To check the connection status of your phone, do the following:
1. Select Bluetooth in the Settings menu.
The features that are currently connected are listed next to your phone.
2. If no features are shown, select the phone you want to connect to.
3. Make sure all the toggles are switched on, or select the option to find out more information about
how to connect.
If your GO PROFESSIONAL cannot connect to your phone, or you have no internet connection, also
check the following:
Your phone is shown on your GO PROFESSIONAL.
Your phone's Bluetooth is switched on.
Your data plan with your mobile services provider is active, and you can access the internet on
your phone.
Personal Area Networks
Smartphone-connected devices only
Your phone shares its internet connection by using the phone's Bluetooth® and Personal Area
Network (PAN) functions.
Depending on your phone's Operating System, this network, or PAN, might be called one of the
following names:
Personal Hotspot
Tethering or Bluetooth Tethering
Tether or Bluetooth Tether
The PAN function is probably already in your phone's Operating System, or you can download an app
to create a PAN.
Note: Some mobile service providers don't allow their users to use a PAN. If your phone doesn't
have the PAN function, you should contact your service provider for more information.
Please check the user guide for your phone if you are having trouble finding the settings.
For more help, go to tomtom.com/connect.
17
About Wi-Fi®
The easiest way to manage your maps, software and all your device content is over a Wi-Fi
connection.
Your device can be updated using Wi-Fi without the need to connect to a computer. It remembers
previously connected Wi-Fi networks so you can keep your device up to date when you are in range of
that network.
Before you begin, make sure that you have access to an unrestricted Wi-Fi network, such as a
personal home network. Please be aware that updating over a public Wi-Fi network, such as in an
airport or hotel, is not recommended because the updates can be large and the network connection
may not be stable.
Tip: If you don’t have access to a Wi-Fi network or your Wi-Fi network is slow or not stable, you can
use a USB connection to update using MyDrive Connect on your computer.
Connecting to Wi-Fi
Important: Wi-Fi connections that require a web sign-in are not supported on the GO
PROFESSIONAL. These types of Wi-Fi connections are frequently found in public places, for example
in hotels, shops and restaurants.
To connect to a Wi-Fi network, do the following:
1. Select Settings in the Main Menu, then select Wi-Fi.
You see a list of available Wi-Fi networks and saved Wi-Fi networks that are currently out of
range.
Tip: Scroll down to go to the list of out-of-range saved networks.
2. Select the Wi-Fi network that you want to connect to. If the network is secure enter the password.
If no password is required, you are connected straight away.
Tip: For advanced options for a Wi-Fi network see Wi-Fi in the Settings menu.
3. Select Done, then select Connect.
It may take a few moments for your device to connect to the Wi-Fi network. If it takes too long,
please check the identity and password you used for the Wi-Fi network.
Once your device has successfully connected to the Wi-Fi network, you see the status Connected
under the Wi-Fi network name.
Forgetting a Wi-Fi network
To forget a Wi-Fi network from your list of available networks do the following:
Wi-Fi connection
18
1. Select Settings in the Main Menu, then select Wi-Fi.
You see a list of available Wi-Fi networks and saved Wi-Fi networks that are currently out of
range.
Tip: Scroll down to go to the list of out-of-range saved networks.
2. Select the Wi-Fi network that you want to forget.
3. Select Modify then select Forget.
Your device is disconnected from the Wi-Fi network.
Note: The Wi-Fi network still appears in the list, but your device will not automatically connect to
it.
About updates and new items
A red exclamation mark in the Settings button shows you that updates or new items are available.
Tip: You may also be offered a system software update when you add a new map.
The following updates or new items can be offered:
System software updates
A System software update is a software update for the device itself. You see an explanation about
why the update is required and which features are changing or being added, if any.
If you have not used your device for a long time, you may get asked to install a required software
update when you use your device again. If you don't install the update, the following issues can occur:
Your device cannot be told about any updates and no further updates would be possible.
Your device cannot show the details of the required software updates, for example, size, version,
etc.
Your device cannot add or delete any maps.
Map updates
When a map update is offered, install it as soon as possible so that you always drive with the latest
map.
The existing map is deleted before the map update is installed. If you cancel a map update then you
will no longer have the map on your GO PROFESSIONAL. If this happens, go to Maps in the Settings
menu and download the map again.
Map Share updates
These updates are created from changes made and shared by other TomTom users and contain the
following changes or updates:
Speed limits
Street names
Recently blocked and unblocked roads
19
Traffic directions
Turn restrictions
For more information, see Map Share.
Speed Camera updates
When a Speed Camera update is offered, you can choose which countries on your map you want to
update.
Voices
You may also be offered new voices as an update.
Installing updates and new items
Note: If Wi-Fi is not available or is not stable, you see instructions on how to get updates using a
USB connection to your computer.
Tip: When updating using Wi-Fi, we recommend that you keep you device connected to a power
supply.
Tip: Press the On/Off button to switch off the screen and save battery power while downloading an
update.
To select and install updates and new items, do the following:
1. Select Updates & New Items.
The Updates & New Items button shows you how many new updates and items are available to
install.
2. Select the items and updates that you want to install. The list includes items you purchased in the
TomTom web shop.
3. Log in to your TomTom account when asked to do so.
Tip: Logging in to use Updates and New Items also logs you in ready for using TomTom
MyDrive.
20
The map view
The map view is shown when you have no planned route. Your actual location is shown as soon as
your GO PROFESSIONAL has found your GPS location.
You can use map view in the same way as you might look at a traditional paper map. You can move
around the map using gestures, and zoom using the zoom buttons.
Important: Everything on the map is interactive including the route and the map symbols - try
selecting something and see what it does!
Tip: To open a pop-up menu for an item on the map, for example a route or a POI, select the item
to open the menu. To select a location on the map, select and hold the location until the pop-up
menu opens.
The map shows your current location and many other locations such as your My Places locations.
If you have not planned a route the map is zoomed out to show the area around your location.
If you have planned a route, your complete route is shown on the map. You can add stops to your
route directly from the map. When you start to drive, the guidance view is shown.
What's on the screen
21
1. Back button. This button returns the map to an overview of your whole route or, if no route is
planned, moves the map to put your current location at the centre.
2. Switch view button. Select the switch view button to change between the map view and the
guidance view. When in map view while driving, the small arrow rotates to indicate your direction
of travel relative to north, with north being up.
3. Zoom buttons. Select the zoom buttons to zoom in and out.
4. Current location. This symbol shows your current location. Select it to add it to My Places or
search near your current location.
Note: If your GO PROFESSIONAL cannot find your location the symbol appears grey.
Note: You cannot change the current location symbol.
5. Selected location. Press and hold to select a location on the map. Select the pop-up menu button
to show options for the location, or select the Drive/Ride button to plan a route to the location.
6. Main Menu button. Select the button to open the Main Menu.
7. Map symbols. Symbols are used on the map to show your destination and your saved places:
Your destination.
Your home location. You can set your home location in My Places.
Your work location. You can set your work location in My Places.
A stop on your route.
A location saved in My Places.
A marked location.
When a search for POIs near destination is done and the results are shown on the
map, less important POIs are shown as black pins with white crosses.
Symbols to show your community POI locations.
Select a map symbol to open the pop-up menu, then select the menu button to see a list of actions
you can take.
8. Traffic information. Select the traffic incident to display more information.
Note: Traffic information is only available if your TomTom GO PROFESSIONAL has TomTom
Traffic.
9. Your route, if you have planned a route. Select the route to clear it, change the route type, add a
stop or save changes to your route.
10. Speed cameras or danger zones on your route. Select the speed camera or danger zone symbol
to display more information.
22
11. Select the phone button in the map or guidance view to activate your phone and make hands-free
calls.
12. Route bar. The route bar is shown when you have planned a route.
The guidance view
The guidance view is used to guide you along the route to your destination. The guidance view is
shown when you start driving. You see your current location and details along your route, including 3D
buildings in some cities.
Note: 3D buildings in guidance view are not available on all devices.
The guidance view is normally in 3D. To show a 2D map with the map moving in your direction of
travel, change the 2D and 3D default settings.
Tip: When you have planned a route and the 3D guidance view is shown, select the switch view
button to change to the map view and use the interactive features.
When your GO PROFESSIONAL starts after sleeping and you have a route planned, you are shown
the guidance view with your current location.
1. Switch view button. Select the switch view button to change between the map view and the
guidance view. When in guidance view, if you are driving, the small arrow rotates to indicate your
direction of travel relative to north, with north being up.
2. Zoom buttons. Select the zoom buttons to zoom in and out.
Tip: On some devices you can also pinch to zoom in and out.
3. Instruction panel. This panel shows the following information:
23
The direction of your next turn.
The distance to your next turn.
The name of the next road on your route.
Lane guidance at some junctions.
Note: Select the instruction panel to see a list of turn-by-turn text instructions for your planned
route.
4. Route symbols. Symbols are used on your route to show your starting location, your stops, and
your destination.
5. Main Menu button. Select the button to show the Main Menu.
6. Speed panel. This panel shows the following information:
The speed limit at your location.
Your current speed. If you drive more than 5 km/h or 3 mph over the speed limit the speed
panel turns red. If you drive less than 5 km/h or 3 mph over the speed limit the speed panel
turns orange.
The name of the street you are driving on.
The speed camera or risk zone report button.
7. Current location. This symbol shows your current location. Select the symbol or the speed panel to
open the quick menu.
Note: If your GO PROFESSIONAL cannot find your location the symbol appears grey.
Note: You cannot change the current location symbol.
8. Select the phone button in the map or guidance view to activate your phone and make hands-free
calls.
9. Route bar. The route bar is shown when you have planned a route.
The route bar
The route bar is shown when you have planned a route. It has an arrival information panel at the top,
and a bar with symbols underneath.
Tip: You can also choose to see a wider route bar showing additional route information (not
available on all devices or apps).
Note: The distance ahead shown by the route bar depends on the overall length of your route.
24
The arrival information panel shows the following information:
Tip: If your destination is in a different time zone, you see a plus (+) or a
minus (-) sign and the time difference in hours and half hours in the
arrival information panel. The estimated time of arrival is the local time
at your destination.
The estimated time that you will arrive at your destination.
The length of time to drive to the destination from your current location.
A parking button is shown near the destination flag when parking is
available near your destination.
If you have stops on your route, select this panel to change between
information about the next stop and your final destination.
You can choose the information you see on the arrival information panel.
Traffic status - if your GO PROFESSIONAL isn't receiving any traffic
information, a symbol showing traffic with a cross appears underneath the
arrival information panel.
The bar uses symbols to show the following information:
A faster route, if there is traffic on your route.
The stops on your route.
Tip: To quickly remove a stop, select it in the route bar and use the
pop-up menu.
Petrol stations that are directly on your route.
TomTom Traffic incidents.
TomTom Speed Cameras and Danger Zones.
Rest stops directly on your route.
You can choose the information you see on your route.
The symbols are in the order that they occur on your route. For traffic
incidents, the symbol for each incident alternates between showing the
type of incident and the delay in minutes. Select a symbol to see more
information about a stop, an incident or a speed camera. If a symbol is
shown on top of another symbol, selecting the symbols zooms in on the
route bar to show each symbol separately. You can then select a symbol.
The total time delay due to traffic jams, weather, and other incidents on
your route, including information provided from historical road usage, is
shown above the symbols.
For a complete list of incident types, see Traffic incidents.
The bottom of the route bar represents your current location and shows
the distance to the next incident on your route. In addition, you can choose
to see the current time if you switch the setting on.
Note: To make the route bar more readable some incidents may not be shown. These incidents will
always be of minor importance and only cause short delays.
The route bar also shows status messages, for example Finding fastest route or Playing route
preview.
Distances and the route bar
The distance ahead shown on the route bar depends on the length of your route, or the distance
remaining on your route.
For remaining distances longer than 50 km (31 miles), only the next 50 km (31 miles) is shown.
The destination icon is not shown.
25
Tip: You can scroll the route bar to see your whole route (not available on iOS).
For remaining distances between 10 km (6 miles) and 50 km (31 miles), the complete distance is
shown. The destination icon is shown fixed at the top of the route bar.
For remaining distances of less than 10 km (6 miles) the complete distance is shown. The
destination icon moves down towards the chevron symbol as you get nearer to your destination.
The top half of the route bar shows twice the distance of the bottom half, as shown in the following
examples:
A remaining distance of 50 km on the route bar is split into 34 km (21 miles) at the top and 16 km
(9 miles) at the bottom.
A remaining distance of 10 km on the route bar is split into 6.6 km (4 miles) at the top and 3.3 km
(2 miles) at the bottom.
The route bar is constantly updated as you drive.
The quick menu
To open the quick menu, select the current location symbol or the speed panel in the guidance view.
You can then do any of the following:
Mark a location
Report a new speed camera
Change a speed limit
Avoid a blocked road
See your current location or your latitude/longitude if not on a named road.
Navigation buttons
On the map view or guidance view, select the Main Menu button to open the Main Menu.
The following navigation buttons are available in the Main Menu screen, in addition to other buttons
and symbols:
Note: Not all features are supported on all devices.
Search / Drive To
Select this button to search for an address, a place or a Point of Interest,
then plan a route to that location.
Note: Search is used for Quick search. Drive To is used for Step by step
search.
Address
In the Drive To menu, select this button to search for an address then plan
a route to that location.
26
Point of Interest
In the Drive To menu, select this button to search for a point of interest,
then plan a route to that location.
Latitude Longitude
In the Drive To menu, select this button to search for a latitude-longitude
coordinate, then plan a route to that location.
Drive Home
Select this button to drive to your home location. If this button is not included
in your Main Menu, go to My Places to set up your home location.
Drive to Work
Select this button to drive to your work location. If this button is not included
in your Main Menu, go to My Places to set up your work location.
Recent Destination
Select this button to open the list of your recent destinations. Select a recent
destination to plan a route to that destination.
Current Route /
Current Track
Select this button to clear or change your planned route or track.
27
My Places
Select this button to show your saved places.
My Routes
Select this button to show your saved routes.
Record Route
Select this button to start or stop recording a track.
Voice Control
Select this button to start voice control.
Tip: You can also say the wake-up phrase to start voice control.
Parking
Select this button to find car parks.
Petrol Station
Select this button to find petrol stations.
Report Speed
Camera
Select this button to report a speed camera.
28
Contacts
Select this button to synchronise your phone book from your phone to your
device.
Note: This button is only shown if hands-free calling has been set up.
Select this button to open the Settings Menu.
Main Menu smaller buttons and symbols
On the map view or guidance view, select the Main Menu button to open the Main Menu.
The following buttons and symbols are available in the Main Menu screen, in addition to the navigation
buttons:
Select this button to open the Help Menu. The Help Menu contains help
about using your GO PROFESSIONAL, together with other information
about your device, for example, map version, device serial number and
legal information.
Select this button to reorder the buttons in the Main Menu.
Select this button to return to the previous screen.
Select this button to return to the map view or guidance view.
This symbol shows the status of the Bluetooth connection to your phone.
This symbol shows the power level of the battery in your GO
PROFESSIONAL.
This symbol shows that your GO PROFESSIONAL is connected to Traffic.
This symbol shows that your GO PROFESSIONAL is not connected to
Traffic.
29
This symbol shows that your GO PROFESSIONAL is connected to MyDrive.
This symbol shows that your GO PROFESSIONAL is not connected to
MyDrive.
This symbol shows that your device is connected to the internet using Wi Fi.
This symbol shows that your device is not connected to the internet using
Wi Fi.
This button shows that you will hear voice instructions. Select the button to
switch off voice instructions. You will no longer hear spoken route
instructions but you will still hear information such as traffic information and
warning sounds.
Tip: You can select the types of instructions you want to hear. Select
Voices in the Settings Menu and select the instructions you want to hear.
This button shows that you will not hear voice instructions. Select this button
to switch on voice instructions.
This button shows that the display is using day colours. Select the button to
reduce the brightness of the screen and display the map in darker colours.
When driving at night or when driving through a dark tunnel, it is easier to
view the screen and less distracting for the driver if the brightness of the
screen is dimmed.
Tip: Your device automatically switches between day and night colours
depending on the time of day. To switch off this feature, select Appear-
ance, then Display in the Settings menu and switch off Switch to night
colours when dark.
This button shows that the display is using night colours. Select the button
to increase the brightness of the screen and display the map in brighter
colours.
This button shows that you will receive messages. Select this button to
switch off messages for your current session.
This button shows that you will not receive messages. Select this to switch
on messages again.
Volume control
On the map or guidance view, select the Main Menu button to open the Main Menu.
30
Select and slide the volume control to change the volume of voice instructions and warnings. If the
voice instructions are switched off, the volume control will still change the volume of the warnings.
Using gestures
You use gestures to control your GO PROFESSIONAL.
In this User Manual, you learn how to use gestures to control your GO PROFESSIONAL. Below is an
explanation of each gesture.
Double tap
Touch one finger on the screen twice in rapid succession.
Example of when to use this: Zooming in on the map.
Drag
Put one finger on the screen and move it across the screen.
Example of when to use this: Scrolling around in the map.
Flick
Flick the tip of a single finger across the screen.
Example of when to use this: Scrolling a big distance on the map.
Tip: Flick isn't available on all devices.
Press and hold
Put one finger on the screen for more than 0.5 second.
Example of when to use this: Opening the pop-up menu for a place on the
map.
Pinch to zoom
Touch the screen with your thumb and a finger. Move them apart to zoom in
or move them together to zoom out.
Example of when to use this: Zooming in and out on the map.
Tip: Pinch to zoom isn't available on all devices. If pinch to zoom isn't
available, use the zoom buttons to zoom in and out.
Tap or select
Tap a single finger on the screen.
Example of when to use this: Selecting an item in the Main Menu.
31
Changing the text and button size
You can change the size of the text and the buttons you see on the screen, for example to make the
text easier to read and the buttons easier to use.
Note: This feature is only available on devices with a 6 inch / 15 cm or larger screen.
To change the size of the text and the buttons, select the Settings button in the Main Menu, then
select Appearance, then select Size of text and buttons. Your device must restart to apply the
change.
Reordering the Main Menu buttons
To reorder the buttons in the Main Menu to suit your preference, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Press and hold the button you want to move for two seconds.
Tip: Alternatively, select the Edit button in the Main Menu.
The menu button is shown with left and right arrows.
3. Press the left or right arrow on the menu button to move the button to a new position in the menu.
4. Select and move other buttons to the order you want.
5. Select Done.
32
About TomTom Traffic
TomTom Traffic is a TomTom service providing real-time traffic information.
In combination with historical road usage data, TomTom Traffic helps you plan the optimum route to
your destination taking into account the current local traffic conditions and the weather.
Your TomTom GO PROFESSIONAL regularly receives information about the changing traffic
conditions. If traffic jams, heavy rain, snow or other incidents are found on your current route, your GO
PROFESSIONAL will offer to replan your route to try and avoid any delays.
Important: When you approach a faster alternative route, you get a warning in the route bar and you
can see the alternative route in both the guidance view and the map view. To accept a faster route,
just steer towards the alternative route as you approach it and your device will select it.
To get TomTom services on your GO PROFESSIONAL, you must be connected to the internet. You
can connect to the internet using one of the following methods:
With a permanent connection directly from your GO PROFESSIONAL. These navigation devices
are called 'Always Connected' devices.
With a connection using your smartphone. These devices are called 'Smartphone Connected'
devices.
Wi-Fi.
Note: Some TomTom services might not be available in your current location.
About RDS-TMC
The Traffic Message Channel (TMC), also known as RDS-TMC, transmits traffic information as a radio
signal and is available free of charge in many countries.
TMC is not a TomTom service, but is available when using the TomTom RDS-TMC Traffic Receiver.
Note: TMC is not available in all countries. To check the availability of TMC services in your
country, go to tomtom.com/5826.
TomTom is not responsible for the availability or quality of traffic information provided by TMC.
Looking at traffic on the map
Traffic incidents are shown on the map. If several traffic incidents overlap the highest priority incident
is shown - for example, a road closure is higher priority than road works or a closed lane.
Traffic
33
Tip: Select an incident on the map to see more detailed information.
1. Traffic incident that affects your route in your direction of travel.
A symbol or number at the start of the incident shows the type of incident or the delay in minutes,
for example 5 minutes.
The colour of the incident indicates the speed of traffic relative to the maximum allowed speed at
that location, with red being the slowest. The stripes on the traffic jam are also animated to show
the speed of the traffic, where appropriate.
For a complete list of incident types, see Traffic incidents.
2. Traffic incident on your route but in the opposite direction of travel.
3. Traffic incidents on roads that are not visible at your current zoom level.
Looking at traffic on your route
Information about traffic incidents on your route is shown in the route bar on the right-hand side of the
map and guidance views.
The route bar tells you about traffic delays while you are driving, using symbols to show you where
each traffic incident is located on your route. When using the map view, you can also select symbols
on the map itself.
Note: If your GO PROFESSIONAL isn't receiving any traffic information, a symbol showing traffic
with a cross appears underneath the arrival information panel.
Note: To make the route bar more readable some incidents may not be shown. These incidents will
always be of minor importance and only cause short delays.
34
To get more information about an incident, select an incident in the route bar. The map opens zoomed
in on the incident and an information panel opens showing detailed information about the traffic
incident.
The information shown includes:
The cause of the traffic incident - for example accident, road works, lane closure, or weather.
The severity of the incident - slow traffic, queuing traffic or stationary traffic.
The delay time.
The length of the incident.
For a complete list of incident types, see Traffic incidents.
Select the back button to go back to the guidance view.
Traffic incidents
The following traffic incident symbols are used in the map view and in the route bar to show the cause
of a traffic jam:
Traffic
Accident
Dangerous conditions
Roadworks
Lane closure
Road closure
Rain
Fog
Ice or snow
Wind
35
The symbol or number at the start of the incident shows the type of incident or the delay in minutes, for
example 4 minutes.
The colour of the incident indicates the speed of traffic relative to the maximum allowed speed at that
location, with red being the slowest. The stripes on the traffic jam are also animated to show the speed
of the traffic, where appropriate.
Traffic speed is 0% to 20% of the allowed speed
Traffic speed is 20% to 40% of the allowed speed
Traffic speed is 40% to 100% of the allowed speed
Traffic speed is normal.
Road closed, no traffic.
Approaching a traffic jam warning
A warning is given as you approach a traffic jam. You are warned in several ways:
A warning symbol is shown in the route bar.
The route bar zooms in to the start of the traffic jam.
Your distance to the start of the traffic jam is shown in the route bar.
The colour of the road on the route bar changes to orange or red,
depending on the severity of the traffic jam.
The background colour of the route bar background changes to red if
you are driving too fast towards the traffic jam.
You hear a warning sound.
To change the way you are warned, select Sounds & Warnings in the Settings menu.
Avoiding a traffic jam on your route
You can avoid a traffic jam that is on your route.
Note: Sometimes the quickest route is still the route that has the traffic jam.
Note: It may not be possible to find an alternative route around the traffic jam if none exists.
Avoiding a traffic jam using the route bar
1. In the route bar, select the symbol for the traffic jam you want to avoid.
The traffic jam is shown on the map.
36
2. Select the pop-up menu button.
3. Select Avoid in the pop-up menu.
A new route is found that avoids the traffic jam.
Avoiding a traffic jam using the map
1. On the map view, zoom in and select the traffic jam that is on your route.
The traffic jam with an information panel is shown on the map.
2. Select the pop-up menu button.
3. Select Avoid.
A new route is found that avoids the traffic jam.
Selecting a faster route
When a faster route is found, you are asked if you want to take the faster route.
Tip: To be asked to select a route, select Ask me so I can choose in the Route Planning menu in
Settings.
If you've not already selected the faster route, as you approach the faster route it is shown on the
guidance view in green. A decision symbol is shown in the route bar.
To select the faster route, take the green route shown. Your device automatically displays your new
route.
To ignore the faster route, just continue following your current route.
To get more information about the faster route, select the decision symbol in the route bar. The map
opens zoomed in on the location where you have to take the new route.
Advanced Lane Guidance
Note: Lane guidance is not available for all junctions or in all countries.
Advanced Lane Guidance helps you prepare for motorway exits and junctions by showing the correct
driving lane for your planned route.
37
As you approach an exit or junction, the lane you need is shown on the screen.
Tip: To close the lane image, select anywhere on the screen.
You can choose to see a split screen with the Guidance view on the left and lane guidance on the
right, or a full screen with only lane guidance. You can also switch off lane guidance. Go to
Appearance in Settings to change the Motorway exit previews setting.
Time-dependent speed limits
Some speed limits change depending on the time of day. For example, you may see the speed limit
near schools decrease to 40 km/h or 25 mph in the morning between 08.00 - 09.00 and in the
afternoon between 15.00 - 16.00. Where possible, the speed limit shown in the speed panel changes
to show these variable speed limits.
Some speed limits change depending on driving conditions. For example, the speed limit will decrease
if there is heavy traffic, or the weather conditions are bad. These variable speed limits are not shown
in the speed panel. The speed shown in the speed panel is the maximum speed limit allowed in good
driving conditions.
Important: The speed limit shown in the speed panel is only an indication. You must always obey the
actual speed limit for the road you are on and the conditions you are driving in.
38
About My Vehicle
Important: Route planning for a specific vehicle type is available only when a truck map is installed. If
a truck map is not installed, a car route is planned instead.
My Vehicle lets you choose the type of vehicle you are driving so that the route planned by your device
is suitable for your vehicle.
Each vehicle type except Car has adjustable settings for dimensions, weight and maximum speed.
Routes planned by your device avoid restrictions for the vehicle type, and take into account the
vehicle's specific settings. The following list shows you some examples of route restrictions:
A route calculated for a van may be different from the route calculated for a car because of weight
or height restrictions.
A truck may be only permitted to drive on certain roads through a city.
A route planned for a large vehicle, for example Bus or Truck, favours major roads, assumes you
are travelling at a lower average speed and also selects routes without sharp turns.
Important: You must pay attention to all traffic signs, especially those relating to your vehicle’s
dimensions and weight. We cannot guarantee you will never encounter them on your route and
ignoring such restrictions can be dangerous and illegal.
Setting your vehicle type
You can set your vehicle's type and specific settings so that the route planned by your device is
suitable for your vehicle. If you want to use your GO PROFESSIONAL in another type of vehicle, just
change the vehicle type and settings.
Note: On some navigation devices you are asked to set your vehicle profile when you start your
device for the first time.
1. Select Settings in the Main Menu, then select My Vehicle.
The My Vehicle screen is shown.
Setting your vehicle type
39
2. Select Vehicle Type then select your vehicle type from the list shown.
3. Read the Your Safety information then select OK.
4. The My Vehicle screen is shown with the settings for the selected vehicle type.
Select each setting and enter the correct value for your vehicle type. If a setting will not be a route
restriction, for example Maximum Speed, set it to zero.
Tip: For Bus and Truck vehicle types, the dimensions, weight and maximum speed are pre-set.
Adjust the settings to match your vehicle's actual specifications.
Important: Settings that are set at zero are not used to determine restrictions when a route is
planned.
5. If your vehicle is a Truck transporting hazardous materials, select HAZMAT then select the type of
hazardous material being transported.
6. Return to the map view and plan a route.
A route is planned that avoids route restrictions applicable to your vehicle.
You can find an alternative route or change the route type for all types of vehicles, taking into account
the vehicle's specific settings.
Planning a route for a Bus or Truck
When you plan a route on your device or plan a route using MyDrive and you have a Bus or Truck as
your vehicle type, you are shown the My Vehicle screen before your route is calculated. Check that
your vehicle's settings are correct then select the continue button:
A route is planned and guidance to your destination begins. As soon as you start driving, the guidance
view is shown automatically.
40
Viewing route restrictions
If your vehicle type is set to Bus or Truck, you can see route restrictions in the guidance view as you
drive, and in map view when you have planned a route. In map view, zoom in to see the restricted
roads.
Restricted roads are shown coloured. If your planned route uses a restricted road then the restricted
section is shown dotted.
Important: You must pay attention to all traffic signs, especially those relating to your vehicle’s
dimensions and weight. We cannot guarantee you will never encounter them on your route and
ignoring such restrictions can be dangerous and illegal.
41
About TomTom MyDrive
TomTom MyDrive is the easy way to set a destination, share locations and favourites, and save your
personal navigation information. MyDrive synchronises your TomTom GO PROFESSIONAL using
your TomTom account. You can use MyDrive in a web browser on a computer or as a mobile app on a
smartphone or tablet.
Important: To use TomTom MyDrive you need a compatible navigation device.
Use TomTom MyDrive to do the following:
Find a destination on the MyDrive map and send it to your GO PROFESSIONAL. You can drive to
the destination and it is also saved in My Places and in Recent Destinations in the Main Menu.
Plan a route with stops on the MyDrive map and send it to your GO PROFESSIONAL.
Sync community POI list files from the MyDrive map to your GO PROFESSIONAL. The POI lists
are stored in My Places and the locations are shown on the map.
Find a POI in MyDrive and sync it with your GO PROFESSIONAL.
Continually save all your locations in My Places to MyDrive. You can see all your My Places
locations on the MyDrive map.
Automatically restore your My Places locations and POIs from MyDrive to your GO
PROFESSIONAL after a reset.
Logging in to MyDrive
You must log in to MyDrive to sync to your TomTom account. When you log in to your account from
your navigation device, web browser or the MyDrive app, syncing with your TomTom account happens
automatically.
Tip: Logging in to use MyDrive also logs you to use Updates and New Items.
Logging in to MyDrive on your GO PROFESSIONAL
1. In the Main Menu, select Settings.
2. Select MyDrive.
3. Enter the email address and password you use for your TomTom account.
4. Select Log In.
Your GO PROFESSIONAL connects to your TomTom account.
5. Return to the map view.
Your GO PROFESSIONAL automatically saves your personal navigation information to your
TomTom account.
Tip: You'll also be asked to log in the first time you start your device, and when you use Updates &
New Items.
Logging in to MyDrive using a web browser or the MyDrive app
Log in using your TomTom account email address and password. When you are logged in, you can
see your personal navigation information from your navigation devices, and you can select destina-
tions and create Places to sync with your navigation devices.
Syncing using TomTom MyDrive
42
Setting a destination using MyDrive
When you are logged in to MyDrive using a web browser or the MyDrive app, you can select your
destination on the map and send it to your navigation device. When your navigation device is logged in
to your TomTom account, your device syncs with MyDrive and receives the destination.
1. In a web browser or using the MyDrive app, log in to your TomTom account.
2. On the map, select a destination.
Tip: You can search for a destination or you can move the map and select a destination. You can
also select a destination from Recent Destinations in the Main Menu or your My Places list.
3. Click on the location, then open the pop-up menu and select Send to device.
The destination is sent to your TomTom account.
4. Log in to MyDrive on your GO PROFESSIONAL.
Your GO PROFESSIONAL syncs with your TomTom account and receives the new MyDrive
destination.
The message You have received a new destination is shown. A route is automatically planned
to the MyDrive destination.
Tip: All MyDrive destinations are saved in Recent Destinations in the Main Menu and in My
Places.
Planning a route with stops using MyDrive
When you are logged in to MyDrive using a web browser, you can create a route with stops and send
it to your navigation device. When your navigation device is logged in to your TomTom account, your
device syncs with MyDrive and receives the destination.
Creating a route with stops
1. In a web browser, log in to your TomTom account.
2. On the map, select a destination.
Tip: You can search for a destination or you can move the map and select a destination on the
map. You can also select a destination from Recent Destinations in the Main Menu or your My
Places list.
3. On the map, select a stop in the same way as you selected your destination, then select Add
Stop.
The stop is added to your route.
Your route is selected and the pop-up menu shows Send Route to device.
4. Add more stops to your route if you want to.
5. In the pop-up menu, select Send Route to device.
The destination and the stops are sent to your TomTom account.
6. Log in to MyDrive on your GO PROFESSIONAL.
Your GO PROFESSIONAL syncs with your TomTom account and receives the new MyDrive
destination and the stops.
The message You have received a new route is shown. A route is automatically planned to the
MyDrive destination and the stops.
Tip: All MyDrive destinations are saved in Recent Destinations in the Main Menu and in My
Places.
Tip: You can save the route with stops in My Routes.
Reordering the stops on a route
1. In Plan a Route in the My Drive Main Menu, put your mouse cursor over a stop or the destination.
43
2. Move your cursor left until it changes into a hand symbol.
3. Click and drag each stop or the destination to the order you want to drive them.
Each time move a stop or destination, your route is recalculated with the stops in the changed
order.
The last stop on the list becomes your destination.
Showing a planned destination in MyDrive
When you plan a route on your GO PROFESSIONAL, the destination is synced with your TomTom
account. You can see the destination when you are logged in to MyDrive in a web browser or when
using the MyDrive app.
Clearing a MyDrive destination
1. Make sure you are logged in to MyDrive on your GO PROFESSIONAL.
2. Select Current Route in the Main Menu to open the Current Route Menu.
3. Select Clear Route to clear the currently planned route.
Your device returns to the map view. Your route has been cleared from your GO PROFESSIONAL
and your TomTom account.
Tip: All MyDrive destinations are saved in Recent Destinations in the Main Menu and also in in
My Places.
Deleting a MyDrive destination from My Places
1. In the Main Menu, select Recent Destinations.
Tip: Alternatively, select My Places, followed by Recent Destinations.
2. Select Edit List.
3. Select the locations you want to delete.
4. Select Delete.
Set a phone contact as your destination using the MyDrive app
When you are logged in to the MyDrive app, you can select a contact in your phone's contacts list to
set as your destination. Your contact must have a full address which is in the correct order. The
destination is shown on the map and you can send it to your navigation device. When your navigation
device is logged in to your TomTom account, your device syncs with MyDrive and receives the
destination.
1. Using the MyDrive app, log in to your TomTom account.
2. In the MyDrive app menu, select Contacts.
3. Select the contact that you want as your destination.
The location of your contact is shown on the map.
4. Click on the location, then open the pop-up menu and select Send to device.
The destination is sent to your TomTom account.
5. Log in to MyDrive on your GO PROFESSIONAL.
Your GO PROFESSIONAL syncs with your TomTom account and receives the new MyDrive
destination.
The message You have received a new destination is shown. A route is automatically planned
to the MyDrive destination.
Tip: All MyDrive destinations are saved in Recent Destinations in the Main Menu and in My
Places.
44
Finding and syncing locations using MyDrive
When you are logged in to TomTom MyDrive, you can find locations in MyDrive and sync them with
your GO PROFESSIONAL My Places locations.
1. In a web browser or using the MyDrive app, log in to your TomTom account.
2. On the map, select a destination.
Tip: You can search for a destination or you can move the map and select a destination. You can
also select a destination from your My Places list.
3. Click on the location, then open the pop-up menu and select Add to My Places.
The location is shown in the Favourites list in the MyDrive My Places menu.
4. Log in to MyDrive on your GO PROFESSIONAL.
Your GO PROFESSIONAL syncs with your TomTom account and receives the new Favourites
location. The location is stored in My Places.
Syncing My Places locations with MyDrive
When you are logged in to MyDrive on your GO PROFESSIONAL, the locations you have added to
My Places are automatically synced with your TomTom account. You can see your My Places
locations and the POI place lists when you are logged in to MyDrive in a web browser or when using
the MyDrive app.
Importing a community POI list
You can find collections of community POIs on the Internet and upload them to My Places using
MyDrive in a web browser. A POI collection might contain, for example, campsites or restaurants for
the area you are travelling in, and provides an easy way to select a location without the need to search
for the location each time.
Tip: Some TomTom Navigation devices have POI lists pre-installed.
Your GO PROFESSIONAL uses .OV2 files for POI collections.
Note: Your GO PROFESSIONAL needs at least 400 MB free space before it can import .OV2 and
.GPX files. If you see the message You need more space, make space available by deleting
unwanted .OV2 or .GPX files using MyDrive, or deleting device content, for example delete a map
you don't use.
To upload an .OV2 file to your GO PROFESSIONAL, do the following:
1. In a web browser, log in to your TomTom account.
2. Select POI Files in the My Places menu.
3. Select Import POI File and browse to your .OV2 file.
Tip: The name of the places list in My Places will be the same as the name of the .OV2 file. Edit
the name of the file so that you can easily recognise it in My Places.
4. Make sure you are logged in to MyDrive on your GO PROFESSIONAL.
Your GO PROFESSIONAL syncs with your TomTom account and receives the new POI file.
Note: Some .OV2 files are large and can take a long time to upload. Make sure that you sync
your GO PROFESSIONAL before you start driving.
5. Select My Places in the Main Menu.
Your new POI list is shown in the Places list.
6. Select your new POI list.
Your new POI list opens showing all the POIs in the list. Select the map view to see the POIs on
the map.
45
Deleting a community POI list
You can only delete an uploaded POI list from your GO PROFESSIONAL using MyDrive in a web
browser.
To delete a POI list, do the following:
1. In a web browser, log in to your TomTom account.
2. In the My Places menu, select POI Files .
3. Select the POI file you want to delete, then select Delete.
4. Make sure you are logged in to MyDrive on your GO PROFESSIONAL.
The POI list is removed from your My Places list.
Importing a track GPX file
GPX files (GPS exchange format)
GPX files contain a very detailed recording of a route, including any off-road locations. A GPX file
might contain, for example, a tourist route or a preferred fixed route. You can find collections of .GPX
files on the Internet and upload them to My Routes using MyDrive in a web browser. GPX files
become tracks after import.
Tracks have a beginning and an end but no stops, and there's a fixed map-dependent route between
these points. Your device follows this fixed route as closely as possible. You can edit tracks using
tools such as Tyre Pro.
Using GPX files
You use MyDrive on your computer to import .GPX track files to your TomTom device. The tracks are
saved in the My Routes menu. Your device will navigate along the GPX track exactly and will not offer
to replan your route, even if a faster route is available.
Importing a track GPX file
Note: Your GO PROFESSIONAL needs at least 400 MB free space before it can import .OV2 and
.GPX files. If you see the message You need more space, make space available by deleting
unwanted .OV2 or .GPX files using MyDrive, or deleting device content, for example delete a map
you don't use.
To import a .GPX file using MyDrive, do the following:
1. Connect your GO PROFESSIONAL to your computer using MyDrive Connect.
2. In MyDrive, select My Routes.
3. Select Import a GPX File and browse to your .GPX track file.
Tip: The name of the track file in My Routes will be the same as the name of the .GPX file. Edit
the name of the file so that you can easily recognise it in My Routes.
Your new track is shown in the My Routes list.
4. Wait for the track file to upload to your GO PROFESSIONAL.
5. Open My Routes.
Your imported track is shown in your My Routes list.
Deleting a track GPX file
You can only delete an uploaded track GPX file when your GO PROFESSIONAL is connected to your
computer using MyDrive Connect.
To delete a POI list, do the following:
46
1. Connect your GO PROFESSIONAL to your computer using MyDrive Connect.
2. In MyDrive, select My Routes.
3. Select the track file you want to delete, then select Delete.
The track is removed from your My Routes list.
Saving and restoring your personal navigation information
When you are logged in to MyDrive on your GO PROFESSIONAL, your personal navigation
information is continuously and automatically saved to your TomTom account.
If you reset your GO PROFESSIONAL, or log in to MyDrive on a different device, your saved personal
navigation information is restored to your GO PROFESSIONAL or the different device.
The following personal navigation information is saved to your TomTom account:
MyDrive destinations.
All saved locations in My Places.
All imported POI place lists.
All imported tracks.
Tip: MyDrive also syncs your locations in My Places with your TomTom account. You can see your
My Places locations and the POI place lists you have imported in MyDrive on a web browser or on
the MyDrive app.
Make sure that there is at least 400 MB of free space on your device before syncing your device with
MyDrive. If there is not enough space, your MyDrive information will not be synced. You can check the
amount of available space by going to About in the Help menu on your device.
Note: Syncing a lot of information to your device may take some time.
47
Choosing which search to use
The following two types of search are available:
Quick search
Start typing your destination, place or POI to immediately see a list of street names, places and
POIs that match.
Step by step search
Find your destination in easy steps. For an address, enter the city, then the street, then the house
number. For a POI, enter where you want to search, then the type of POI you want to search for.
Both types of search give the same result, so choose the type of search that you find easiest to use.
You can change the type of search in System in the Settings menu.
Quick search
48
Using quick search
About search
QUICK SEARCH ONLY
You can use the search feature to find a wide range of places and then navigate to them. You can
search for the following:
A specific address, for example, type in 123 Oxford Street, London.
A partial address, for example, type in Oxford st Lon.
A type of place, for example, type in petrol station or restaurant.
A place by name, for example, type in Starbucks.
A postcode, for example, type in W1D 1LL for Oxford Street, London.
Tip: To search for a specific street in the United Kingdom or the Netherlands, type in a postcode,
then leave a space and then type in the house number. For example, 1017CT 35. For other
countries, postcodes are area-based and will give you a list of matching cities, towns and streets
in your search results.
A city to navigate to a city centre, for example, type in London.
A POI (Point of Interest) near your current location, for example, type in restaurant near me.
A mapcode, for example, type in WH6SL.TR10
Latitude and longitude coordinates, for example, type in:
N 51°30′31″ W 0°08′34″.
Entering search terms
QUICK SEARCH ONLY
Select Search in the Main Menu to start searching for addresses and POIs. The search screen opens
showing the keyboard and the following buttons:
1. Back button.
Select this button to go back to the previous screen.
2. Search input box.
Enter your search term here. As you type, matching addresses and POIs are shown.
49
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if they
are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë and
more.
Tip: To edit, select a word you have already typed to place the cursor. You can then insert or
delete characters.
3. Type of search button.
You can search the whole of the current map, or a specific area such as a town or city, or near
your destination. Select this button to change the type of search to any of the following:
Whole map
Select this option to search the whole of your current map with no limit
to the search radius. Your current location is the centre of the search.
The results are ranked by exact match.
Near me
Select this option to search with your current GPS location as the
search centre. The results are ranked by distance.
In town or city
Select this option to use a town or city as the centre for your search.
You need to enter the town or city name using the keyboard. When you
have selected the town or city from the results list, you can search for
an address or POI in that city.
Along route
When a route has been planned, you can select this option to search
along your route for a specific type of location, for example, petrol
stations. When prompted, enter the type of location and then select it in
the right-hand column to carry out the search.
Near destination
When a route has been planned, you can select this option to use your
destination as the centre for your search.
Latitude Longitude
Select this option to enter a pair of latitude longitude coordinates.
4. View button.
Select this button to return to the map view or guidance view.
5. 123?! button.
Select this button to use numbers and symbols on your keyboard. Select the =\< button to toggle
between the numbers and more symbols. Select the ABC button to go back to the general key-
board.
6. Keyboard layout button.
Select this button to change your keyboard layout to another language. You can choose up to four
layouts from the list. If you have more than one layout selected, selecting the keyboard layout
button opens a pop-up so you can quickly swap between your selected keyboard layouts. Press
and hold this button to go directly to the list of all the layouts.
7. List/map button.
Select this button to switch between showing the results in a list or showing the results on the
map.
8. Show/hide keyboard button.
Select this button to show or hide the keyboard.
Tip: Select the Shift key once to make the next letter you type upper case. Double tap the Shift
key to use Caps-Lock where all the letters you type are upper case. Select the Shift key once to
quit Caps-Lock.
50
Tip: To cancel a search, select the map/guidance view button in the top right-hand corner of the
screen.
Working with search results
QUICK SEARCH ONLY
Your search results are shown in two columns.
Address and city matches are shown in the left-hand column, and POIs, types of POIs and Places are
shown in the right-hand column. Recent destinations and saved places are also shown in your search
results.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
When you select an address from the list of search results, you can choose to show it on the map, add
a crossroad or plan a route to that chosen location. To get an exact address you can add the house
number.
51
If you show the result on the map, you can use the pop-up menu to add the location to My Places. If a
route is already planned, you can add the location to your current route.
Note: The best search results are shown on the map. When you zoom in, the lower ranked search
results are gradually shown.
About postcodes
When searching using a postcode, your results depend on the type of postcode used in the country
that you are searching in.
The following types of postcodes are used:
Postcodes that navigate you to a street or part of a street.
Postcodes that navigate you to an area comprising, for example, a single town, several villages in
a rural area or a district in a large city.
Postcodes for streets
Countries such as the Netherlands and the United Kingdom use this type of postcode. When you
search using this type of postcode, enter the postcode, then leave a space and then optionally enter
the house number. For example, "1017CT 35". Your device then plans a route to a specific house or
building on a specific street.
Postcodes for areas
Countries such as Germany, France and Belgium use this type of postcode. If you search using a
postcode for an area, your results include all the streets in a city district, the whole town, or the villages
within that postcode.
When using quick search, you may get results from multiple countries if you enter a postcode for an
area.
Note: If you search using a postcode for an area, you will not get a specific address in your results.
This type of postcode is still very useful in reducing the number of search results. For example, a
search for Neustadt in Germany returns a long list of possible results. Adding a space followed by the
postcode for an area narrows the results down to the Neustadt that you are looking for.
As another example, if you want to search in a city, enter a postcode for an area and select the city
centre you are searching for from the results.
52
About mapcodes
QUICK SEARCH ONLY
In countries where roads and houses have no names or addresses, you can use a mapcode instead.
A mapcode represents a location.
Every location on Earth, including those in the sea like islands and oil rigs, can be represented by a
mapcode. Mapcodes are short, and easy to recognise, remember and communicate. They are precise
to a few metres, which is good enough for every-day use.
Go to mapcode.com for instructions on how to find the mapcode for a location.
Mapcodes are more precise and more flexible than the address on a business card. You can choose a
location that you want to associate with your address, for example, the main entrance or the entrance
to a car park.
List of POI type icons
Legal and financial services
Court house
Cash dispenser
Legal - Solicitors
Financial institution
Legal - other services
Food services
Convenience store
Fast food restaurant
Restaurant
Chinese restaurant
Accommodation
Hotel or motel
Luxury hotel
Camping ground
Economy chain hotel
Emergency services
Hospital or polyclinic
Dentist
53
Police station
Veterinarian
Doctor
Fire station
Car-related services
Outside parking
Petrol station
Parking garage
Car wash
Car dealer
Vehicle inspection centre
Rental car facility
Electrical car charging
point(s)
Rental car parking
Car repair facility
Other services
Embassy
Pet services
Government office
Telecommunication
Company
Community service
Post office
Pharmacy
Shopping centre
Beauty services
Tourist information office
Shop
Education
54
College or university
School
Library
Convention centre
Leisure
Casino
Winery
Theatre
Tourist attraction
Cinema
Zoo
Concert hall
Amusement park
Museum
Exhibition centre
Opera
Cultural centre
Nightlife
Leisure centre
Children's Farm
Sport
Playing field
Swimming pool
Mountain peak
Water sports
Beach
Tennis court
55
Park or recreation area
Ice skating rink
Yacht basin or marina
Sports centre
Stadium
Golf course
Religion
Church
Place of worship
Travel
Railway station
Mountain pass
Airport
Scenic or panoramic view
Ferry terminal
Postcode
Note: Not used in all
countries.
Border crossing
Residential area
Bus station
City centre
Toll gate
Electrical car charging
stations
Rest area
Truck stop
56
Planning a route using quick search
Using destination prediction
What is destination prediction?
Your GO PROFESSIONAL can learn your daily driving habits to saved favourite Places and it can also
suggest destinations when you start the device from sleep mode, for example, when driving to Work in
the morning.
Getting ready for destination prediction
Before you get your first suggested destination, your device needs some time to learn about your
habits. The more regularly you drive with your GO PROFESSIONAL, the faster you will get
suggestions and the more accurate the suggested destinations will be.
To receive predicted destinations, you need to do the following:
Destination prediction is switched ON by default but if it has been switched off, go to Settings >
System > Your information and privacy, switch on Keep journey history on this device for
optional features.
Make sure no route is planned.
If your device has voice control, switch voice control ON. Make sure that your volume is not muted
and is set higher than 20%.
Do some driving for a few days, planning routes to your favourite My Places destinations.
Using destination prediction
Important: If your device has voice control, you can say "Yes" or "No" or select the Yes or No button.
If your device prompts "Going to X?", where X is a destination, you have 12 seconds to respond yes or
no.
Tip: If you don't respond yes or no, your GO PROFESSIONAL assumes a yes.
To respond yes, say "Yes" or select Yes. Your device plans a route to your destination.
To respond no, say "No", select No or tap the screen to return to the map.
Switching destination prediction on or off
You can turn destination prediction on or off at any time. See Route planning and Voice Control (if
your device has voice control) for information on how to switch this feature on or off.
Planning a route to an address
QUICK SEARCH ONLY
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route to an address using search, do the following:
1. Select the Main Menu button to open the Main Menu.
57
2. Select Search.
The search screen opens with the keyboard showing.
3. Use the keyboard to enter the name of the place you want to plan a route to.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if they
are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë and
more.
You can search for an address, town, city, postcode or mapcode.
Tip: To search for a specific street in the United Kingdom or the Netherlands, type in a postcode,
then leave a space and then type in the house number. For example, 1017CT 35. For other
countries, postcodes are area-based and will give you a list of matching cities, towns and streets
in your search results.
Note: When searching, the whole map is searched. If you want to change how the search is
done, select the button to the right of the search box. You can then change where the search is
done, for example, to being along the route or in a city.
4. As you type the address, suggestions based on what you have entered are shown in columns.
You can continue typing or select a suggestion.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
58
5. Select an address suggestion.
6. Enter the house number if you have one and haven't entered it already.
If you don't have a house number, select Add Cross Road or Show on Map.
Tip: If you enter a house number that is not found, then the number appears red. The nearest
house number that is found is shown in the Drive button. You can enter a new house number, or
you can select Drive/Ride to drive to the nearest house number.
7. Select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route to a city centre
QUICK SEARCH ONLY
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route to a city centre using search, do the following:
59
1. Select the Main Menu button to open the Main Menu.
2. Select Search.
The search screen opens with the keyboard showing.
3. Use the keyboard to enter the name of the city or town you want to plan a route to.
You can search for a town, city, or postcode.
Tip: To search for a specific city you can use the city's postcode or the country. For example,
searching for Essen will return many results. If you search for Essen 2910 or Essen Belgium then
that city will be at the top of the results. You can then search in the city.
Tip: When searching, the whole map is searched. If you want to change how the search is done,
select the search type button then select a search option.
4. As you type, suggestions based on what you have entered are shown in columns. You can
continue typing or select a suggestion.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
5. Select the city in the left-hand column.
60
The city name is shown in the right side of the search input box, and the city centre POI is shown
below in the right-hand column.
6. Select the city centre POI.
The city centre location is shown on the map.
7. Select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route to a POI
QUICK SEARCH ONLY
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route to a POI type or a specific POI (Point of Interest) using search, do the following:
1. Select the Main Menu button to open the Main Menu.
61
2. Select Search.
The search screen opens with the keyboard showing.
3. Use the keyboard to enter the name of the place you want to plan a route to.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if they
are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë and
more.
You can search for a POI (Point of Interest) type, such as a restaurant or tourist attraction. Alter-
natively, you can search for a specific POI, for example "Rosie's Pizzeria".
Note: When searching, the whole map is searched. If you want to change how the search is
done, select the search type button and then select a search option.
4. As you type, suggestions based on what you have entered are shown in columns. You can
continue typing or select a suggestion.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
5. Select a POI type or an individual POI. If you selected a POI type, select a POI.
62
The location is shown on the map.
6. To see more information about the POI, select the POI on the map and then select the pop-up
menu button. Select More Information on the pop-up menu.
You see more information about the POI such as the phone number, full address and email.
7. To plan a route to this destination, select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route to a POI using online search
QUICK SEARCH ONLY
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
Note: Searching online is only available on connected devices. To search online on your GO
PROFESSIONAL, you must be connected to TomTom services.
If you did a POI search but could not find the POI you were looking for, you can search TomTom
Places online. To find POIs by searching online, do the following:
1. Search for a POI using Search in the Main Menu.
The search results are shown in two columns.
63
2. Select Search Places Online.
3. Use the keyboard to enter the name of the POI you want to find, then press the Search button on
the keyboard.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if they
are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë and
more.
You can search for a POI (Point of Interest) type, such as a restaurant or tourist attraction. Alter-
natively, you can search for a specific POI, for example "Rosie's Pizzeria".
Note: When searching, you can search near your current location, in a town or city, or near your
destination. If you want to change how the search is done, select the button to the right of the
search box.
The search results are shown in a column.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
4. Select an individual POI from the list.
The location is shown on the map.
5. To see more information about the POI, select the POI on the map and then select the pop-up
menu button. Select More Information on the pop-up menu.
You see more information about the POI such as the phone number, full address and email.
6. To plan a route to this destination, select Drive/Ride depending on which device you are using.
64
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using the map
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route using the map, do the following:
1. Move the map and zoom in until you can see the destination that you want to navigate to.
Tip: You can also select a map symbol to open the pop-up menu, then select the Drive/Ride
button to plan a route to that location.
2. When you have found your destination on the map, select it by pressing and holding the screen for
about one second.
A pop-up menu shows the nearest address.
3. To plan a route to this destination, select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
65
Tip: You can use the location you selected in other ways, such as adding it to My Places, by
selecting the pop-up menu button.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using My Places
To navigate to one of My Places from your current location, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select My Places.
A list of all your Places opens.
3. Select the Place you want to navigate to, for example Home.
66
Your chosen Place is shown on the map with a pop-up menu.
4. To plan a route to this destination, select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using coordinates
QUICK SEARCH ONLY
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route using a pair of coordinates, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Search.
The search screen opens with the keyboard showing.
3. Select the type of search button to the right of the search box.
4. Select Latitude Longitude.
Tip: The example coordinates shown on the screen are your current latitude and longitude.
5. Type in your pair of coordinates. You can enter any of these coordinate types:
67
Decimal values, for example:
N 51.51000 W 0.13454
51.51000 -0.13454
Tip: For decimal values you don't have to use a letter to indicate the latitude and longitude.
For locations west of the 0 meridian and locations south of the equator, use a minus sign (-)
before the coordinate.
Degrees, minutes and seconds, for example:
N 51°30′31″ W 0°08′34″
GPS standard coordinates, for example:
N 51 30.525 W 0 08.569
Note: The bar below the coordinates goes red if you enter coordinates that are not recognised by
your GO PROFESSIONAL.
6. As you type in the coordinates, suggestions are shown based on what you have entered. You can
continue typing or select a suggestion.
Towns and roads are shown on the left, POIs are shown on the right.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
7. Select a suggestion for your destination.
The location is shown on the map.
8. To plan a route to this destination, select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using a mapcode
QUICK SEARCH ONLY
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route using a mapcode, do the following:
1. Select the Main Menu button to open the Main Menu.
68
2. Select Search.
The search screen opens with the keyboard showing.
3. Type in your mapcode. You can enter any of these mapcode types:
International, for example, WH6SL.TR10.
Country-specific, for example, GBR 8MH.51.
Alternative country-specific, for example, GBR 28.Y6VH or GBR LDGZ.VXR.
Tip: All the mapcodes in this example are for the same location - Edinburgh Castle in the UK.
See About mapcodes for information on how to get a mapcode for a location.
4. When the full map code has been entered, the location is shown in the Addresses column.
Towns and roads are shown on the left, POIs are shown on the right.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
5. Select a suggestion for your destination.
6. To plan a route to this destination, select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route in advance
You can plan a route in advance before you drive it. You can save the route as part of your My Routes
list.
To plan a route in advance, do the following:
1. Search for the location you want to use as a starting point.
2. Select Show on Map.
3. Select the pop-up menu button.
69
A pop-up menu shows a list of options.
4. Select Use as Starting Point.
5. Search for the location you want to use as your destination.
6. Select Show on Map.
7. Select Drive/Ride in the pop-up menu.
Your route is planned using your chosen starting point and destination. The estimated journey
time is shown at the top of the route bar.
Tip: Stops, POIs and Places can all be selected as starting points using their pop-up menus.
Tip: You can save the route in My Routes.
8. To drive to the starting point, select Drive/Ride at the top of the screen.
The starting point of the route is converted to your first stop and then the route is planned. Guid-
ance to your destination begins from your current location. As soon as you start driving, the
guidance view is shown automatically.
Changing the starting point to be your current location
1. Select the starting point of the route in the map view.
2. Select the pop-up menu button.
A pop-up menu shows a list of options.
3. Select Remove Starting Point.
Your route is replanned with your current location as the starting point. The original starting point is
removed from your route.
Changing the starting point into a stop
1. Select the starting point on the route in the map view.
2. Select the pop-up menu button.
70
A pop-up menu shows a list of options.
3. Select Change to a Stop.
Your route is replanned with the starting point changed into a stop.
Finding a car park
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To find a car park, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Parking.
The map opens showing the locations of car parks.
If a route is planned, the map shows car parks near your destination. If a route isn't planned, the
map shows car parks near your current location.
71
You can change the screen to show a list of car parks by pressing this button:
You can select a car park from the list to locate it on the map.
Tip: You can scroll down the list of results using the scroll bar on the right side of the screen.
If you want to change how the search is done, select the button to the right of the search box. You
can then change where the search is carried out, for example, to search near you or the whole
map.
3. Select a car park from the map or the list.
A pop-up menu opens on the map showing the name of the car park.
4. Select Drive/Ride depending on which device you are using.
72
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: You can add a car park as a stop on your route by using the pop-up menu.
Finding a petrol station
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To find a petrol station, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Petrol Station.
The map opens showing the locations of petrol stations.
If a route is planned, the map shows petrol stations along your route. If a route isn't planned, the
map shows petrol stations near your current location.
You can change the screen to show a list of petrol stations by pressing this button:
You can select a petrol station from the list to locate it on the map.
73
Tip: You can scroll down the list of results using the scroll bar on the right side of the screen.
If you want to change how the search is done, select the button to the right of the search box. You
can then change where the search is carried out, for example, to search near you or the whole
map.
3. Select a petrol station from the map or the list.
A pop-up menu opens on the map showing the name of the petrol station.
4. Select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: You can add a petrol station as a stop on your route by using the pop-up menu. A petrol
station that is a stop on your route has a blue icon.
74
Choosing which search to use
The following two types of search are available:
Quick search
Start typing your destination, place or POI to immediately see a list of street names, places and
POIs that match.
Step by step search
Find your destination in easy steps. For an address, enter the city, then the street, then the house
number. For a POI, enter where you want to search, then the type of POI you want to search for.
Both types of search give the same result, so choose the type of search that you find easiest to use.
You can change the type of search in System in the Settings menu.
Using step by step search
About search
STEP BY STEP SEARCH ONLY
You use the Drive To menu to find addresses and Points of Interest (POI) and then navigate to them.
You must first choose the country or state you want to search in, then enter the address or the POI
type or name.
In Address, you can search for the following:
A specific address in a town or city.
A postcode, for example, type in W1D 1LL for Oxford Street, London.
A city to navigate to a city centre, for example, type in London.
In Points of Interest, you can search for the following:
A POI (Point of Interest), for example type in museum.
In Latitude Longitude, you can search for the following:
Latitude and longitude coordinates, for example, type in:
N 51°30′31″ W 0°08′34″.
Step by step search
75
Entering search terms
STEP BY STEP SEARCH ONLY
Select Drive To in the Main Menu, then select Address or Point of Interest. The search screen
shows the keyboard and the following buttons:
1. Back button
Select this button to go back to the previous screen.
2. Search input box
Enter your search term here. As you type, matching addresses or POIs are shown.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if they
are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë and
more.
Tip: To edit, select a word you have already typed to place the cursor. You can then insert or
delete characters.
3. Country or state selector
Select the country or state you want to search.
4. View button
Select this button to return to the map view or guidance view.
5. 123?! button
Select this button to use numbers and symbols on your keyboard. Select the =\< button to toggle
between the numbers and more symbols. Select the ABC button to go back to the general key-
board.
6. Keyboard layout button
Select this button to change your keyboard layout to another language. You can choose up to four
layouts from the list. If you have more than one layout selected, selecting the keyboard layout
button opens a pop-up so you can quickly swap between your selected keyboard layouts. Press
and hold this button to go directly to the list of all the layouts.
76
7. Done button
Select this button to hide the keyboard.
8. Show/hide keyboard button
Select this button to show or hide the keyboard.
Tip: Select the Shift key once to make the next letter you type upper case. Double tap the Shift
key to use Caps-Lock where all the letters you type are upper case. Select the Shift key once to
quit Caps-Lock.
Tip: To cancel a search, select the map/guidance view button in the top right-hand corner of the
screen.
Working with search results
STEP BY STEP SEARCH ONLY
Your Address or Point of Interest search results are shown in a list.
Tip: To see more results, hide the keyboard or scroll down the results list.
When you select an address from the list of search results, you can choose to show it on the map, add
a cross road or plan a route to that chosen location. To get an exact address you can add the house
number. When you select a POI from the list of search results, it is shown on the map.
77
When you show the address or POI on the map, you can use the pop-up menu to add the location to
My Places. If a route is already planned, you can add the location to your current route.
Note: The best search results are shown on the map. When you zoom in, the lower ranked search
results are gradually shown.
About postcodes
When searching using a postcode, your results depend on the type of postcode used in the country
that you are searching in.
The following types of postcodes are used:
Postcodes that navigate you to a street or part of a street.
Postcodes that navigate you to an area comprising, for example, a single town, several villages in
a rural area or a district in a large city.
Postcodes for streets
Countries such as the Netherlands and the United Kingdom use this type of postcode. When you
search using this type of postcode, enter the postcode, then leave a space and then optionally enter
the house number. For example, "1017CT 35". Your device then plans a route to a specific house or
building on a specific street.
Postcodes for areas
Countries such as Germany, France and Belgium use this type of postcode. If you search using a
postcode for an area, your results include all the streets in a city district, the whole town, or the villages
within that postcode.
When using quick search, you may get results from multiple countries if you enter a postcode for an
area.
Note: If you search using a postcode for an area, you will not get a specific address in your results.
This type of postcode is still very useful in reducing the number of search results. For example, a
search for Neustadt in Germany returns a long list of possible results. Adding a space followed by the
postcode for an area narrows the results down to the Neustadt that you are looking for.
As another example, if you want to search in a city, enter a postcode for an area and select the city
centre you are searching for from the results.
List of POI type icons
Legal and financial services
78
Court house
Cash dispenser
Legal - Solicitors
Financial institution
Legal - other services
Food services
Convenience store
Fast food restaurant
Restaurant
Chinese restaurant
Accommodation
Hotel or motel
Luxury hotel
Camping ground
Economy chain hotel
Emergency services
Hospital or polyclinic
Dentist
Police station
Veterinarian
Doctor
Fire station
Car-related services
Outside parking
Petrol station
Parking garage
Car wash
Car dealer
Vehicle inspection centre
79
Rental car facility
Electrical car charging
point(s)
Rental car parking
Car repair facility
Other services
Embassy
Pet services
Government office
Telecommunication
Company
Community service
Post office
Pharmacy
Shopping centre
Beauty services
Tourist information office
Shop
Education
College or university
School
Library
Convention centre
Leisure
Casino
Winery
Theatre
Tourist attraction
Cinema
Zoo
80
Concert hall
Amusement park
Museum
Exhibition centre
Opera
Cultural centre
Nightlife
Leisure centre
Children's Farm
Sport
Playing field
Swimming pool
Mountain peak
Water sports
Beach
Tennis court
Park or recreation area
Ice skating rink
Yacht basin or marina
Sports centre
Stadium
Golf course
Religion
Church
Place of worship
Travel
Railway station
Mountain pass
81
Airport
Scenic or panoramic view
Ferry terminal
Postcode
Note: Not used in all
countries.
Border crossing
Residential area
Bus station
City centre
Toll gate
Electrical car charging
stations
Rest area
Truck stop
Planning a route using step by step search
Using destination prediction
What is destination prediction?
Your GO PROFESSIONAL can learn your daily driving habits to saved favourite Places and it can also
suggest destinations when you start the device from sleep mode, for example, when driving to Work in
the morning.
Getting ready for destination prediction
Before you get your first suggested destination, your device needs some time to learn about your
habits. The more regularly you drive with your GO PROFESSIONAL, the faster you will get
suggestions and the more accurate the suggested destinations will be.
To receive predicted destinations, you need to do the following:
Destination prediction is switched ON by default but if it has been switched off, go to Settings >
System > Your information and privacy, switch on Keep journey history on this device for
optional features.
Make sure no route is planned.
If your device has voice control, switch voice control ON. Make sure that your volume is not muted
and is set higher than 20%.
Do some driving for a few days, planning routes to your favourite My Places destinations.
Using destination prediction
Important: If your device has voice control, you can say "Yes" or "No" or select the Yes or No button.
82
If your device prompts "Going to X?", where X is a destination, you have 12 seconds to respond yes or
no.
Tip: If you don't respond yes or no, your GO PROFESSIONAL assumes a yes.
To respond yes, say "Yes" or select Yes. Your device plans a route to your destination.
To respond no, say "No", select No or tap the screen to return to the map.
Switching destination prediction on or off
You can turn destination prediction on or off at any time. See Route planning and Voice Control (if
your device has voice control) for information on how to switch this feature on or off.
Planning a route to an address
STEP BY STEP SEARCH ONLY
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route to an address, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Drive To.
3. Select Address.
You can change the country or state setting by selecting the flag before you select a city.
4. Enter the town or city name, or the postcode.
Towns with similar names are shown in the list while you type.
When the correct city or town appears in the list, select the name.
5. Enter the street name.
Streets with similar names are shown in the list while you type.
83
When the correct street name appears in the list, select the name.
6. Enter the house number.
Tip: If the house number does not exist then it appears red. The nearest house number is then
shown in the Drive to button.
7. Select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route to a POI
STEP BY STEP SEARCH ONLY
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route to a POI type or a specific POI using search, do the following:
1. Select the Main Menu button to open the Main Menu.
84
2. Select Drive To.
3. Select Point of Interest.
You can change the country or state setting by selecting the flag before you select a city.
4. Choose where to search. You can select from one of the following options:
- Near me.
- In town or city.
- Along route if you have planned a route.
- Near destination if you have planned a route.
- Near point on map if you have selected a point on the map.
- Near departure point if you have planned a route or a track.
5. Enter the name of the place you want to plan a route to.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if they
are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë and
more.
You can search for a POI (Point of Interest) type, such as a restaurant or tourist attraction. Alter-
natively, you can search for a specific POI, for example "Rosie's Pizzeria".
As you type, suggestions based on what you have entered are shown.
6. Select a POI type or an individual POI. If you selected a POI type, select a POI.
The location is shown on the map.
7. To see more information about the POI, select the POI on the map and then select the pop-up
menu button. Select More Information on the pop-up menu.
85
You see more information about the POI such as the phone number, full address and email.
8. To plan a route to this destination, select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route to a city centre
STEP BY STEP SEARCH ONLY
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route to a city centre, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Drive To.
3. Select Address.
You can change the country or state setting by selecting the flag before you select a city.
4. Enter the town or city name.
Towns with similar names are shown in the list while you type.
When the correct city or town appears in the list, select the name.
86
5. Select the city centre POI.
6. Select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route to a POI using online search
STEP BY STEP SEARCH ONLY
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
Note: Searching online is only available on connected devices. To search online on your GO
PROFESSIONAL, you must be connected to TomTom services.
If you did a POI search but could not find the POI you were looking for, you can search TomTom
Places online. To find POIs by searching online, do the following:
1. Search for a POI using Drive to in the Main Menu.
87
The search results are shown in a list.
2. Scroll to the bottom of the list and select Search Places Online.
3. Use the keyboard to enter the name of the POI you want to find, then press the Search button on
the keyboard.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if they
are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë and
more.
You can search for a POI (Point of Interest) type, such as a restaurant or tourist attraction. Alter-
natively, you can search for a specific POI, for example "Rosie's Pizzeria".
Note: When searching, you can search near your current location, in a town or city, or near your
destination. If you want to change how the search is done, select the button to the right of the
search box.
The search results are shown in a column.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
4. Select an individual POI from the list.
The location is shown on the map.
88
5. To see more information about the POI, select the POI on the map and then select the pop-up
menu button. Select More Information on the pop-up menu.
You see more information about the POI such as the phone number, full address and email.
6. To plan a route to this destination, select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using the map
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route using the map, do the following:
1. Move the map and zoom in until you can see the destination that you want to navigate to.
Tip: You can also select a map symbol to open the pop-up menu, then select the Drive/Ride
button to plan a route to that location.
2. When you have found your destination on the map, select it by pressing and holding the screen for
about one second.
89
A pop-up menu shows the nearest address.
3. To plan a route to this destination, select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: You can use the location you selected in other ways, such as adding it to My Places, by
selecting the pop-up menu button.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using My Places
To navigate to one of My Places from your current location, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select My Places.
90
A list of all your Places opens.
3. Select the Place you want to navigate to, for example Home.
Your chosen Place is shown on the map with a pop-up menu.
4. To plan a route to this destination, select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using coordinates using step by step search
STEP BY STEP SEARCH ONLY
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route using a pair of coordinates, do the following:
1. Select the Main Menu button to open the Main Menu.
91
2. Select Drive To.
3. Select Latitude Longitude.
Tip: The example coordinates shown on the screen are your current latitude and longitude.
4. Type in your pair of coordinates. You can enter any of these coordinate types:
Decimal values, for example:
N 51.51000 W 0.13454
51.51000 -0.13454
Tip: For decimal values you don't have to use a letter to indicate the latitude and longitude.
For locations west of the 0 meridian and locations south of the equator, use a minus sign (-)
before the coordinate.
Degrees, minutes and seconds, for example:
N 51°30′31″ W 0°08′34″
GPS standard coordinates, for example:
N 51 30.525 W 0 08.569
Note: The bar below the coordinates goes red if you enter coordinates that are not recognised by
your GO PROFESSIONAL.
5. As you type in the coordinates, suggestions are shown based on what you have entered. You can
continue typing or select a suggestion.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
6. Select a suggestion for your destination.
The location is shown on the map.
7. To plan a route to this destination, select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route in advance
You can plan a route in advance before you drive it. You can save the route as part of your My Routes
list.
To plan a route in advance, do the following:
1. Search for the location you want to use as a starting point.
2. Select Show on Map.
92
3. Select the pop-up menu button.
A pop-up menu shows a list of options.
4. Select Use as Starting Point.
5. Search for the location you want to use as your destination.
6. Select Show on Map.
7. Select Drive/Ride in the pop-up menu.
Your route is planned using your chosen starting point and destination. The estimated journey
time is shown at the top of the route bar.
Tip: Stops, POIs and Places can all be selected as starting points using their pop-up menus.
Tip: You can save the route in My Routes.
8. To drive to the starting point, select Drive/Ride at the top of the screen.
The starting point of the route is converted to your first stop and then the route is planned. Guid-
ance to your destination begins from your current location. As soon as you start driving, the
guidance view is shown automatically.
Changing the starting point to be your current location
1. Select the starting point of the route in the map view.
2. Select the pop-up menu button.
A pop-up menu shows a list of options.
3. Select Remove Starting Point.
Your route is replanned with your current location as the starting point. The original starting point is
removed from your route.
Changing the starting point into a stop
1. Select the starting point on the route in the map view.
93
2. Select the pop-up menu button.
A pop-up menu shows a list of options.
3. Select Change to a Stop.
Your route is replanned with the starting point changed into a stop.
Finding a car park
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To find a car park, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Parking.
The map opens showing the locations of car parks.
If a route is planned, the map shows car parks near your destination. If a route isn't planned, the
map shows car parks near your current location.
94
You can change the screen to show a list of car parks by pressing this button:
You can select a car park from the list to locate it on the map.
Tip: You can scroll down the list of results using the scroll bar on the right side of the screen.
If you want to change how the search is done, select the button to the right of the search box. You
can then change where the search is carried out, for example, to search near you or the whole
map.
3. Select a car park from the map or the list.
A pop-up menu opens on the map showing the name of the car park.
4. Select Drive/Ride depending on which device you are using.
95
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: You can add a car park as a stop on your route by using the pop-up menu.
Finding a petrol station
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To find a petrol station, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Petrol Station.
The map opens showing the locations of petrol stations.
If a route is planned, the map shows petrol stations along your route. If a route isn't planned, the
map shows petrol stations near your current location.
You can change the screen to show a list of petrol stations by pressing this button:
You can select a petrol station from the list to locate it on the map.
96
Tip: You can scroll down the list of results using the scroll bar on the right side of the screen.
If you want to change how the search is done, select the button to the right of the search box. You
can then change where the search is carried out, for example, to search near you or the whole
map.
3. Select a petrol station from the map or the list.
A pop-up menu opens on the map showing the name of the petrol station.
4. Select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: You can add a petrol station as a stop on your route by using the pop-up menu. A petrol
station that is a stop on your route has a blue icon.
97
The Current Route menu
When you have planned a route or track, select the Current Route or Current Track button in the
Main Menu to open the Current Route or Current Track Menu.
The following buttons are available in the menu:
Clear Route / Clear
Track
Select this button to clear the currently planned route or track.
The Current Route Menu closes and you return to the map view.
Skip Next Stop
Select this button to skip the next stop on your route.
Find Alternative
You see this button when you have planned a route. Select this button to
show up to three alternative routes on the map view.
Avoid Blocked
Road
Select this button to avoid an unexpected obstacle that is blocking the road
on your route.
Avoid Part of
Route
Select this button to avoid part of a route.
Changing your route
98
Avoid Toll Roads
and More
Select this button to avoid some types of route features that are on your
currently planned route. These include ferries, toll roads and unpaved
roads.
You can also avoid route features using the route bar.
Show Instructions
Select this button to see a list of turn-by-turn text instructions for your
planned route.
The instructions include the following:
Your current location.
Street names.
Up to two road numbers shown in road shields whenever available.
An instruction arrow.
An instruction description.
The distance between two consecutive instructions.
Exit number.
The full addresses of stops on your route.
Tip: Select an instruction to see a preview of that section of the route in
the map view.
You can also select the instruction panel in the guidance view to see
turn-by-turn text instructions.
Add Stop to Route
Select this button to add a stop to your currently planned route. You can
also add a stop to your route directly from the map.
Add to My Routes
If you plan a new route that has not already been saved, you see this
button. Select this button to save this route as part of your My Routes list.
Save Changes to
Route
If you make a change to a My Route, you see this button. Select this button
to save the changes.
Change Route
Type
Select this button to change the type of route used to plan your route. Your
route will be recalculated using the new route type.
Reorder Stops
Select this button to see the lists of stops for your current route. You can
then change the order of the stops on your route.
99
Drive to Route or
Track
Select Drive to Route to plan a route from your current location to the
starting point of a My Route. The starting point is converted to a stop.
Drive to Track plans a route to the nearest point of the track from your
current position.
Drive to Starting
Point
On the Current Track menu, select this button to plan a route to the starting
point of the track. The starting point is converted to a stop. For more
information, see Navigating using a track.
Share Track
On the Current Track menu, select this button to export the current track as
a GPX file and save it on a memory card for sharing with other users.
Play Route or
Track Preview
Select this button to watch a preview of your planned route or track.
Stop Route or
Track Preview
Select this button to stop the preview of your planned route or track.
Avoiding a blocked road
If there is a blocked road on your route you can change your route to avoid it.
1. In the guidance view, select the current location symbol or the speed panel.
Tip: The speed panel is only shown when you have started driving on your route.
2. Select Avoid Blocked Road.
A new route is found that avoids the blocked road. You may get shown up to two alternatives
depending on the road network between you and your destination.
The new route is shown on the map view with the difference in travel time in a balloon.
Note: It may not be possible to find an alternative route around the blocked road if none exists.
3. Select the new route by selecting the time balloon.
Guidance to your destination resumes avoiding the blocked road. As soon as you start driving, the
guidance view is shown automatically.
100
Avoiding part of a route
If part of a road is blocked or you wish to avoid part of a route, you can select a specific section of a
route to avoid.
1. Select the Main Menu button to open the Main Menu.
2. Select Current Route.
3. Select Avoid Part of Route.
A screen opens showing a list of the sections that comprise your current route.
4. Select the section of the route that you want to avoid.
A preview shows you the section you have chosen on the map.
5. Select Avoid.
A new route is found that avoids your chosen route section. The new route is shown on the map
view.
Note: It may not be possible to find an alternative route around the route section if none exists.
Guidance to your destination resumes avoiding your chosen route section. As soon as you start
driving, the guidance view is shown automatically.
Finding an alternative route
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To find an alternative route, do the following:
1. Plan a route as usual.
2. On the map view, select the route itself.
3. Select the pop-up menu button to open the menu.
4. Select Alternative Route and then select Find alternative.
Up to three alternative routes are shown on the map view. Each alternative route shows the
difference in travel time in a balloon. You can also select the km/mi button to show the difference
as a distance.
101
Tip: Information from the TomTom Traffic is used when calculating alternative routes. Any route
that is 50% longer in time than the original route is not shown.
5. Select your chosen route by tapping on the time balloon.
Guidance to your destination begins. As soon as you start driving, the guidance view is shown
automatically.
Note: There are two other ways of finding alternative routes:
1. Select Current Route in the Main Menu, followed by Find Alternative.
2. If your device has voice control, say "Find alternative".
Types of route
Select Change Route Type to change the type of route planned to your current destination. Your
route is recalculated using the new route type.
You can select the following types of route:
Important: If you have Bus or Truck as your vehicle type, you can only choose route types Fastest
route or Shortest route.
Fastest route - the fastest route to your destination. Your route is constantly checked taking into
account the traffic conditions.
Shortest route - the shortest route to your destination. This may take much longer than the
fastest route.
Most eco-friendly route - the most fuel-efficient route.
Avoid Motorways - this type of route avoids all motorways.
Walking Route - this type of route is optimised for walking.
Bicycle Route - this type of route is optimised for bicycles.
You can set the default route type in the Settings Menu.
Avoiding features on a route
You can choose to avoid some features that are on your currently planned route. You can avoid the
following route features:
Toll Roads
Ferries and car shuttle trains
Carpool Lanes
Unpaved Roads
102
Note: Carpool lanes are sometimes known as High Occupancy Vehicle Lanes (HOV lanes) and are
not present in every country. To travel on these lanes, you may need to have more than one person
in the car, for example, or the car may need to use environmentally-friendly fuel.
If you choose to avoid a route feature, a new route is planned.
In Route Planning in the Settings Menu, you can set how each route feature is handled when a new
route is planned.
To avoid a feature on your route, do the following.
1. Select the Main Menu button to open the Main Menu.
2. Select Current Route.
3. Select Avoid toll roads and More.
A screen opens showing a list of the features you can avoid. The features found on your route are
highlighted.
4. Select feature that you want to avoid.
5. Select OK.
A new route is found that avoids the route feature. The new route is shown on the map view.
Note: It may not be possible to find an alternative route around the route feature if none exists.
Guidance to your destination resumes. As soon as you start driving, the guidance view is shown
automatically.
Avoiding an incident or route feature using the route bar
You can avoid an incident or route feature that is on your route.
Note: It may not be possible to find an alternative route around the incident or route feature if none
exists.
1. In the route bar, select the symbol for the route feature you want to avoid.
2. The route feature is shown on the map together with the pop-up menu.
3. Select Avoid in the pop-up menu.
A new route is found that avoids the route feature.
Adding a stop to your route from the current route menu
1. In the Main Menu, select Current Route.
2. Select Add Stop to Route.
The map view is shown.
3. To select a stop, do one of the following steps:
103
Zoom in on the map, then press and hold to select a location. In the pop-up menu, select Add.
Select Search and search for a location. When you have found a location, select Add.
Your route is recalculated to include your stop.
Adding a stop to your route using the map
1. Press the switch view button to show the map.
Your complete route is shown on the map.
2. Zoom in on the map, then press and hold to select a location.
3. Select the pop-up menu button.
4. Select Use in Route.
5. Select Add to Current Route.
Your route is recalculated to include your stop.
Deleting a stop from your route
1. In the route bar, press the stop you want to delete.
The map zooms in to the stop and shows a pop-up menu.
Tip: If you select the wrong stop press the back button to return to the map.
2. Select Delete This Stop.
The stop is deleted and your route is recalculated.
Skipping the next stop on your route
1. In the Main Menu, select Current Route.
2. Select Skip Next Stop.
The map view is shown. The next stop on your route is deleted and your route is recalculated.
Reordering stops on a route
1. In the Main Menu, select Current Route.
2. Select Reorder Stops.
The map view is shown with the route cleared. The starting point, destination and all the stops are
shown.
3. Select the stops one by one in the order you wish to drive them.
The symbols change to a flag as you select each stop. The last stop you select becomes your
destination.
Your route is recalculated with the stops in the changed order.
104
About My Routes
My Routes provides an easy way to save and retrieve routes and tracks.
You may want to use My Routes in one or more of the following situations:
While working - Your job involves driving several routes with multiple stops on a daily basis. Your
routes can change and you need to be flexible and be able to change the order of your stops or
change the planned route.
While on holiday - You are going on holiday and want to plan and save a route. Your route
includes scenic roads, stops at various hotels, and other places like tourist attractions.
While touring - You want to follow a tour you have downloaded from the Internet, or drive a route
another user has shared with you.
While commuting to work - You want to add one or two regular stops between home and work.
Your route back home in the evening is the reverse of your route to work in the morning.
Routes can be created and saved on your GO PROFESSIONAL or in MyDrive. You can also use a
tool such as Tyre Pro to create and edit routes and tracks.
About routes and tracks
The term "route" includes two types of route from one place to another:
Routes have a starting point and a destination, and perhaps some stops. Your device calculates
your preferred type of route between all these points, for example, the fastest or most economical,
and uses Traffic. You can edit a route by, for example, adding stops or moving the starting point.
Routes can be imported but cannot be exported from your device.
Tracks also have a starting point and a destination, but have no stops. Your route follows the
track as closely as possible, ignoring your preferred type of route and traffic conditions, and any
traffic on the route. You can only edit tracks using tools such as Tyre Pro. Tracks can be imported
and exported from your device.
Tip: Tracks have a dotted arrow!
Important: Routes and tracks cannot be stored on the same memory card as maps because different
memory card formatting is used.
About GPX and ITN files
GPX files (GPS exchange format)
GPX files contain a very detailed recording of where you have been on your track, including any
off-road locations. GPX files become tracks after import.
My Routes
105
Using GPX files
There are several things you can do with your GPX file:
Use a tool such as Tyre Pro to view your track file.
Export to a memory card or directly to your computer, then use your computer to view the file
using software such as Google Earth.
Note: While viewing your recording, you may notice that the recorded GPS locations do not
always correspond with the roads. This can happen for several reasons. Firstly, your device tries
to keep the files small and this can cause a slight loss of data precision. Secondly, your device
records the actual data from the GPS chip for an accurate representation of where you’ve been,
rather than what you see on your screen. Thirdly, the software with which you view the recording
may have the maps misaligned.
Share the file with friends by exporting it.
Note: Tracks can be imported and exported.
ITN files (TomTom's own Itinerary file format)
An ITN file contains less detail than a GPX file. An ITN file can contain a maximum of 255 locations
which is enough to recreate a route accurately. ITN files become routes after import.
Using ITN files
There are several things you can do with your ITN file:
You can import an ITN file onto your TomTom GO PROFESSIONAL so you can travel that same
route again and get navigation instructions.
Use tools such as Tyre Pro to view your route.
Note: Routes can be imported but cannot exported.
Saving a route
1. Plan a route using the steps described in Planning a route.
Tip: If you cannot see your planned route on the map view, select the back button to show your
route.
2. Select the route.
3. Select the pop-up menu button to open the menu.
4. Select Manage Route, then Add to My Routes.
The name of the route is shown in the edit screen.
106
5. Edit the name of the route so that you can easily recognise it.
6. Save your route in the My Routes list.
Tip: You can also save a route using the Add to My Routes button in the Current Route menu.
Navigating using a saved route
To navigate using a previously saved route, do the following:
1. In the Main Menu, select My Routes.
2. Select a route from your list.
The route is shown on the map view.
3. To navigate to the start of the saved route, select Drive/Ride depending on which device you are
using.
The starting point of the saved route is converted to your first stop and then the route is planned.
Guidance to your destination begins from your current location. As soon as you start driving, the
guidance view is shown automatically.
Tip: There are two other ways to navigate using a saved route:
Select the starting point of the route. When the pop-up menu opens, select Change to a Stop.
Alternatively, select Drive to Route or Ride to Route in the Current Route menu.
Navigating to a stop on a saved route
You can navigate from your current location to a stop on your saved route instead of to the start of the
saved route. The stop is changed to the start of your route. Your new starting point might be one
closer to your current location, or you might just want to make your route shorter.
107
Note: The route from the original starting point up to the new starting point is removed from the
route.
Note: Your original route in My Routes is not changed. If you want to see the whole route, select the
route again in My Routes.
1. In the Main Menu, select My Routes.
2. Select a route from your list.
The route is shown on the map view.
3. Select the stop that you want to use as your starting point, then select the pop-up menu button to
open the menu.
4. Select Start Route From Here.
Your route is calculated from the new starting point.
5. Select Drive/Ride.
108
The starting point of your route is converted to your first stop and then the route is planned from
your current location. Guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: There are two other ways to navigate using a saved route:
Select the starting point of the route. When the pop-up menu opens, select Change to a Stop.
Alternatively, select Drive to Route or Ride to Route in the Current Route menu.
Adding a stop to a saved route using the map
Note: You can also press and hold a location on the map and select Add to Current Route from
the pop-up menu.
1. Press the switch view button to show the map.
Your complete route is shown on the map.
2. Select the route.
3. Select the pop-menu button to open the menu.
4. Select Manage Stops.
5. Select Add Stop to Route.
6. Select your new stop on the map.
Tip: If you know the name of your new stop, you can use Search to select your stop instead of
using the map.
7. Select the Add Stop button to add this location as a stop.
Your route is recalculated to include your stop.
Tip: To update the saved route in your My Routes list with the changes, select the route om the
map then select Save Changes to Route in the pop-up menu.
109
Recording a track
You can record a track while you drive, with or without a route planned. After recording, you can then
export your track so that you can share it with others or view it using tools such as Tyre Pro.
To record a track, do the following:
1. In the Main Menu, select Start Recording.
A red dot appears in the lower right-hand corner of the screen and initially flashes 3 times to show
that you are now recording. The dot remains on the screen until you stop recording.
2. To stop recording, select Stop Recording in the Main Menu.
3. Enter a name for your track or you can leave it at the suggested date-time combination.
4. Select Add or Finished, depending on the device you are using.
5. Your track is saved in My Routes.
Note: You can export tracks as GPX files and save them on a memory card for sharing with
others.
Navigating using a track
You can import tracks on to your GO PROFESSIONAL using MyDrive. To navigate using an imported
track, do the following:
1. In the Main Menu, select My Routes.
2. Select a track from your list.
The track route is shown on the map view.
3. Select the track, then select the pop-up menu.
4. Select Drive to Starting Point.
110
The starting point of the track is converted to your first stop and then the route is planned. Guid-
ance to your destination begins from your current location. As soon as you start driving, the
guidance view is shown automatically.
Note: You see two different colours on the map for your route and track. You see one colour for
the route from your current location to the starting point, and another second colour for the track.
Tip: There are two other ways to navigate using a saved route:
Select the starting point of the route. When the pop-up menu opens, select Drive to Starting
Point.
Alternatively, select Drive to Starting Point or Ride to Route in the Current Track menu.
Deleting a route or a track from My Routes
1. In the Main Menu, select My Routes.
2. Select Edit List.
3. Select the routes you want to delete.
4. Select Delete.
Exporting tracks to a memory card
You can export tracks as GPX files and save them on a memory card for sharing with other users.
Important: Routes and tracks cannot be stored on the same memory card as maps because different
memory card formatting is used.
Note: Currently, you can export only tracks from your GO PROFESSIONAL.
To export one or more tracks, do the following:
1. In the Main Menu, select My Routes.
2. Select Share Tracks.
Tip: Alternatively, when in map view, select a track and select Share Track from the pop-up
menu.
3. Select one or more tracks from your list for export.
Tip: To select or deselect all routes for export, select the pop-up menu button.
4. Select Share then select Export to Memory Card.
You see the message Saving.
Tip: If there is not enough space on your memory card or your card is not formatted correctly,
you get on-screen help to fix the problem.
5. When you see a message that your tracks have been exported successfully, remove your memory
card to share your tracks with other users.
Note: Each exported route is saved as a GPX file in the TomTom Routes folder on your
memory card.
Importing routes and tracks from a memory card
You can import two types of files from a memory card:
GPX files - these become tracks after import.
ITN files - these become routes after import.
ITN files are TomTom itinerary files. Other users can record itinerary files and share them with you, or
you can download both ITN and GPX files tools such as Tyre Pro.
111
To import one or more routes and tracks from a memory card, do the following:
1. Insert a memory card into the card slot on your TomTom GO PROFESSIONAL.
If routes are found on your memory card, a message confirms this.
2. Select Import Routes.
3. Select one or more routes from the list on your memory card for import.
4. Select Import.
You see the message Importing tracks. Your routes are imported onto your device.
5. When you see a message that your routes have been imported successfully, remove your
memory card.
6. To view your imported routes and tracks, select My Routes in the Main Menu.
112
About voice control
Note: Voice control is not supported on all devices or in all languages. If your device has voice
control capability, you will see a Voice Control button in the main menu:
Instead of selecting items on the screen to control your TomTom GO PROFESSIONAL, you can use
your voice to control your GO PROFESSIONAL.
You can use voice control to control many of the navigation features on your GO PROFESSIONAL, or
to change settings. For example, you can change the screen to day colours, avoid a blocked road or
decrease the volume just by using your voice.
Voice control is active in the map view, the guidance view, and the voice control screen.
Important: Voice control requires a voice that speaks street names. When there is no voice that
speaks street names installed and selected on your TomTom GO PROFESSIONAL, this feature is not
available.
To select a voice that reads aloud street names, select Voices in the Settings menu, then select
Choose a voice and select a Computer voice that reads aloud street names.
Starting voice control
In map view or guidance view, say the wake-up phrase to start voice control. The default wake-up
phrase is "Hello TomTom", but you can make your own wake-up phrase.
Tip: Voice control and the wake-up phrase are ON by default. You can switch the wake-up phrase
on or off in the Settings menu.
Alternatively, you can select Voice Control in the Main Menu:
When voice control is ready to use, you see the voice control screen and your GO PROFESSIONAL
says "I'm listening". Speak when you hear the beep.
Note: If the volume control is set to 20% or lower, the volume automatically changes to 50% when
you start voice control.
Making your own wake-up phrase
You can make your own wake-up phrase to start Voice Control. You can choose any words you like to
make your wake-up phrase fun or easy to say.
To make your own wake-up phrase, do the following:
1. Select Voice Control in the Settings menu.
Voice control (Speak&Go)
113
2. Select Change the wake-up phrase.
3. Enter your wake-up phrase using the keyboard.
Your phrase should have at least three syllables. Don't use a phrase that you often say or hear.
The indicator shows how good your phrase is:
Red means your phrase won't work.
Orange means your phrase might work.
Green means your phrase is good.
4. Select Hear it to listen to your wake-up phrase.
5. Select Done then Yes to save your wake-up phrase.
Your new wake-up phrase is ready to use. Start Voice Control and try it.
The voice control screen
1. Examples of what you can say.
Tip: Say "All commands" to see a list of commands you can say. Alternatively, select Help in the
Main menu, then select Voice control and then select Which commands can I say?.
2. The status of voice control on your GO PROFESSIONAL. You can speak when your GO
PROFESSIONAL says "I'm listening" and you see the microphone symbol in the left corner.
The status message tells you if voice control cannot understand what you said, and gives you
instructions about using voice control. At the same time, voice control reads aloud the message.
3. The microphone symbol shows you when you can speak:
This symbol shows you that voice control is ready to listen. Speak when you hear the
beep.
This symbol shows you that voice control is busy.
114
4. The microphone monitor. While you are speaking the microphone monitor shows how well voice
control can hear your voice:
A light blue bar means voice control can hear your voice.
A red bar means your voice is too loud for voice control to recognise individual words.
A dark blue bar means your voice is too quiet for voice control to recognise individual words.
Some tips for using voice control
You can help your GO PROFESSIONAL understand what you are saying by following these tips:
Mount your GO PROFESSIONAL about an arm's length in front of you, away from speakers or air
vents.
Reduce background noise such as voices or the radio. If there is excessive road noise, you may
need to speak in the direction of the microphone.
Speak fluently and naturally as though speaking to a friend.
When saying an address, try not to pause between parts of the address or add extra words.
Say "number one" or "number two" and not "one " or "two" when selecting an item from a list such
as a house number.
Try not to correct mistakes, for example "Number four, oh I mean number five".
Important: Voice control on your GO PROFESSIONAL is specifically for native speakers of the
selected language who have a neutral accent. If you have a strong local or foreign accent, voice
control may not understand everything that you say.
What you can use voice control for
To view the complete list of available commands, select Help in the Main Menu, then Voice control
and then Which commands can I say?.
When voice control is on, you can also say "All commands" to view the list of available commands.
Here are some examples of the commands you can say when voice control is active:
Global commands
"Help", "Back", and "Cancel"
Navigation and route
"Activate phone"
"Go home" and "Travel via home"
"Go to a car park" and "Go to a petrol station"
"Go via a car park" and "Go via a petrol station"
"Display My Places" and "Recent destinations"
"Travel via a recent destination", and "Travel via a saved place"
"Report speed camera"
"When will I get there?"
"Mark the current location"
"Add current location to My Places"
"Clear route"
"What's the next instruction?"
Device settings
"Volume 70%", "Volume up", and "Volume down"
"Mute", and "Sound on"
"Instructions on", and "Instructions off"
"Day colours", and "Night colours"
"2D view", and "3D view"
115
"Zoom in", and "Zoom out"
Saying commands in different ways
Your GO PROFESSIONAL recognises many more words than just the ones you see in the list of
commands, so try some of your own words. You can say other words that have the same meaning, for
example you can say the following words:
"OK", "Correct" or "Right" instead of "Yes" when you want to confirm what you said.
"Navigate to", "Look for" or "Nearest" instead of "Drive to" when you want to drive to a petrol
station.
"Cancel" or "Delete" instead of "Clear" when you want to clear your current route.
Entering an address using voice control
Note: If spoken address entry is not supported in your current country, voice control is stopped and
the address entry screen is shown. You can enter the address in the normal way using the
keyboard.
The following example shows how to use voice control to plan a journey to an address or a location:
1. In map view or guidance view, say the wake-up phrase to start voice control.
The voice control screen is shown and your GO PROFESSIONAL says "I'm listening". When voice
control is ready to listen, you see a microphone icon in the bottom left corner and you hear a beep.
2. Say "Go to an address" or "Go to a saved location".
Tip: Say "All commands" to see a list of commands you can say. Alternatively, select Help in the
Main menu, then select Voice control and then select Which commands can I say?.
For some commands, your GO PROFESSIONAL repeats what you say and asks for confirmation.
3. If the command is correct, say "Yes."
If the command is incorrect, say "No" and repeat the command after you hear "I'm listening".
4. Say the address or location.
You can also say the name of a place or a city centre. Your GO PROFESSIONAL repeats what
you say and asks for confirmation.
Important: Say "number one" or "number two" and not "one " or "two" when selecting an item
from a list such as a house number.
5. If the address or location is correct, say "Yes."
If the address or location is incorrect, say "No" and repeat the address after you hear "I'm listen-
ing".
Tip: If you want to change the house number or street you can say "Change house number" or
"Change street".
Your GO PROFESSIONAL plans a route from your current location to your destination.
Tip: To stop voice control, say "Cancel". To go back one step, say "Back".
Tip: Your GO PROFESSIONAL recognises places and street names when they are spoken in the
local language using local pronunciation. You cannot enter postcodes using voice control.
Going to home using voice control
The following example shows how to use voice control to plan a journey to your home location:
1. In map view or guidance view, say the wake-up phrase to start voice control.
116
The voice control screen is shown and your GO PROFESSIONAL says "I'm listening". When voice
control is ready to listen, you see a microphone icon in the bottom left corner and you hear a beep.
2. Say the command "Drive home".
Tip: Say "All commands" to see a list of commands you can say. Alternatively, select Help in the
Main menu, then select Voice control and then select Which commands can I say?.
For some commands, your GO PROFESSIONAL repeats what you say and asks for confirmation.
3. If the command is correct, say "Yes."
If the command is incorrect, say "No" and repeat the command after you hear "I'm listening".
Your device plans a route from your current location to your home location.
Tip: To stop voice control, say "Cancel". To go back one step, say "Back".
Going to a POI using voice control
The following example shows how to use voice control to plan a journey to a petrol station:
1. In map view or guidance view, say the wake-up phrase to start voice control.
The voice control screen is shown and your GO PROFESSIONAL says "I'm listening". When voice
control is ready to listen, you see a microphone icon in the bottom left corner and you hear a beep.
2. Say the command "Drive to a petrol station".
Tip: Say "All commands" to see a list of commands you can say. Alternatively, select Help in the
Main menu, then select Voice control and then select Which commands can I say?.
For some commands, voice control repeats what you say and asks for confirmation.
If a route is planned, a list of petrol stations along your route is shown. If a route isn't planned, a
list of petrol stations near your current location is shown.
3. Say the number of the petrol station you want to use, for example, "number three".
Voice control repeats what you say and asks for confirmation.
4. If the command is correct, say "Yes."
If the command is incorrect, say "No" and repeat the command after you hear "I'm listening".
Your GO PROFESSIONAL plans a route from your current location to the petrol station.
Tip: To stop voice control, say "Cancel". To go back one step, say "Back".
Changing a setting using voice control
For example, to change the volume do the following:
1. In the map view, say the wake-up phrase to start voice control.
The voice control screen is shown and your GO PROFESSIONAL says "I'm listening". When voice
control is ready to listen, you see a microphone icon in the bottom left corner and you hear a beep.
2. Say the command "Volume 50%".
Tip: Say "All commands" to see a list of commands you can say. Alternatively, select Help in the
Main menu, then select Voice control and then select Which commands can I say?.
For some commands, your GO PROFESSIONAL repeats what you say and asks for confirmation.
3. If the command is correct, say "Yes."
117
If the command is incorrect, say "No" and repeat the command after you hear "I'm listening".
The volume on your GO PROFESSIONAL changes to 50%.
Tip: To stop voice control, say "Cancel". To go back one step, say "Back".
Talking to Siri or Google Now™
About Siri
Siri is the Apple personal assistant available on the IPhone.
About Google NowTM
Google Now has the ability to be a voice-activated personal assistant.
Talking to Siri or Google Now using your GO PROFESSIONAL
1. Say "Hello TomTom" to wake up voice control then say "Activate phone", or select the Phone
button.
You see the message Speak to your phone after the tone.
2. Say a command to the personal assistant.
118
About Map Share
You can report map changes using Map Share. These map changes are then shared with other
TomTom device users when they receive a map update.
There are two ways to report a map change:
Select a location on the map and create the change report immediately.
Mark a location and create the change report later.
Your map change reports are sent to TomTom in real time when your GO PROFESSIONAL has an
internet connection.
All map changes are verified by TomTom. These verified changes are then available as part of the
next map update which you can get when your device is connected to the internet and you are logged
into your TomTom account.
Tip: If a road closure is reported using Map Share, the closure is verified and immediately shown by
TomTom Traffic.
Creating a map change report
Tip: You can mark your current location even when you are driving.
Important: Do not report map changes while you are driving.
To create a map change report, do the following:
1. Press and hold to select the location of the map change on the map view.
2. Select the pop-up menu button to open the menu.
3. Select Report Map Change from the pop-up menu.
4. Select the type of map change you want to apply.
Map Share
119
Note: If you want to report a map change of a type not shown in the menu, use the Map Share
Reporter at tomtom.com.
5. Follow the instructions for your chosen type of map change.
6. Select Report.
Your map change report is sent to TomTom in real time.
Note: All map changes are verified by TomTom. These verified changes are then available as
part of the next map update.
Creating a map change report from a marked location
If you see a map inconsistency while you are driving, you can mark the location so you can report the
change later.
Tip: You can mark your current location even when you are driving.
Important: Do not report map changes while you are driving.
1. In the map view or the guidance view, select the current location symbol or the speed panel.
The Quick Menu opens.
2. Select Mark Location.
The marked location is stored in My Places with the date and time you saved the location.
3. In the Main Menu, select My Places.
4. Open the Marked locations folder and select the marked location.
The marked location is shown on the map.
5. Select Report Map Change from the pop-up menu.
6. Select the type of map change you want to apply.
120
Note: If you want to report a map change of a type not shown in the menu, use the Map Share
Reporter at tomtom.com.
7. Follow the instructions for your chosen type of map change.
8. Select Report.
The marker for the marked location is removed from the map.
Your map change report is sent to TomTom.
Types of map change
Road Restriction
Select this option to block or unblock a road. You can block or unblock the road in one or both
directions by doing the following:
1. Press and hold to select the location of the map change on the map view.
2. Select the pop-up menu button to open the menu.
3. Select Report Map Error from the pop-up menu.
4. Select Road Restriction.
Select the road sign at either end of the road to change it from open to closed or vice versa.
5. Select Report.
Street Name
Select this option to correct an incorrect street name.
1. Press and hold to select the location of the map change on the map view.
2. Select the pop-up menu button to open the menu.
3. Select Report Map Error from the pop-up menu.
121
4. Select Street Name.
5. Enter the correct street name.
6. Select Report.
Turn Restriction
Select this option to report incorrect road turn restrictions.
1. Press and hold to select the location of the map change on the map view.
2. Select the pop-up menu button to open the menu.
3. Select Report Map Error from the pop-up menu.
4. Select Turn Restriction.
5. If the incorrect junction is shown, select Select another junction.
6. Select the approach direction.
The map rotates so that the direction you are coming from is shown at the bottom of the screen.
7. Select the traffic signs in turn to change the turn restrictions for each road at the junction.
8. Select Report.
Speed Limit
Select this option to correct the speed limit on the map.
1. Press and hold to select the location of the map change on the map view.
2. Select the pop-up menu button to open the menu.
3. Select Report Map Error from the pop-up menu.
4. Select Speed Limit.
5. Select the correct speed limit.
If the correct limit is not shown, scroll left or right through the available speed limits.
6. Select Report.
122
About speed cameras
The Speed Cameras service warns you about the following camera locations:
Fixed speed camera locations.
Mobile speed camera locations.
Mobile speed camera hotspots.
Average speed camera locations.
Speed enforcement zones.
Red light camera locations.
Traffic restriction cameras.
The Speed Cameras service also warns you about the following safety hazards:
Accident blackspot locations.
To get TomTom services on your GO PROFESSIONAL, you must be connected to the internet.
Note: Some TomTom services might not be available in your current location.
Crossing into another area or country
When you drive into an area or country that does not permit speed camera warnings, your GO
PROFESSIONAL switches the speed cameras service off. You will not receive speed cameras
warnings in those areas or countries.
Some areas or countries permit limited speed camera warnings, for example only warnings for fixed
cameras, or warnings for risk zones. Your GO PROFESSIONAL automatically switches to give limited
warnings when you cross into those areas or countries.
Speed camera warnings
Warnings are given as you approach a speed camera. You are warned in several ways:
A symbol is shown in the route bar and on your route on the map.
Your distance to the speed camera is shown in the route bar.
The speed limit at the camera location is shown in the route bar.
You hear a warning sound as you get near the camera.
While you are approaching a camera or driving in an average speed check area, your speed is
monitored. If you drive more than 5 km/h or 3 mph over the speed limit the route bar turns red. If
you drive less than 5 km/h or 3 mph over the speed limit the route bar turns orange.
Tip: In the map view or guidance view, you can select a speed camera symbol in the route bar to
see the type of camera, the maximum speed and also the length of an average speed check area.
In the map view, you can also select a speed camera that is shown on your route.
Symbol shown on
map
Symbol shown in
route bar
Description
Fixed speed camera - this type of camera
checks the speed of passing vehicles and is fixed
in one place.
Speed Cameras
123
Symbol shown on
map
Symbol shown in
route bar
Description
Mobile speed camera - this type of camera
checks the speed of passing vehicles and can be
moved to different locations.
Mobile speed camera hotspots - this type of
warning shows places where mobile cameras are
often used.
Average speed cameras - these types of
cameras measure your average speed between
two points. You are warned at the start and end of
the average speed check area.
While you are driving in an average speed check
area, your average speed is shown, instead of
your current speed. The distance to the end of the
area is shown in the route bar.
Speed enforcement zones - these zones can
contain multiple speed cameras.
You are warned at the start and end of a speed
enforcement zone. While you are driving in a
speed enforcement zone, your current speed is
shown, and a visual warning is shown in the route
bar.
Red light camera - this type of camera checks for
vehicles breaking traffic rules at traffic lights.
There are two types of traffic light camera - those
which check if you drive through a red light and
those which check for driving through a red light
together with speeding.
Traffic restriction - this type of warning warns
you about restricted roads.
Accident blackspot - this type of warning is
given for a place where road traffic accidents
have historically been concentrated.
You are warned at the start and end of the
accident blackspot. While you are driving in an
accident blackspot, your current speed is shown
and a visual warning is shown in the route bar.
Changing the way you are warned
To change the way you are warned about speed cameras, select Sounds & Warnings in the Settings
menu.
124
You can then set how you want to be warned for the different types of cameras and safety hazards.
You can choose to be warned, warned only if you are speeding, or never warned.
To switch off all warnings, switch off Speed cameras & hazards.
Reporting a new speed camera
If you pass a new speed camera that you were not warned about, you can report it instantly. The
speed camera is saved on your device automatically and also sent to other users.
Note: To report a speed camera, you must be connected to TomTom services and logged in to your
TomTom account.
You can report a speed camera in the following ways:
Using the speed panel to report a speed camera
1. Select the speed camera symbol on the speed panel in the guidance view.
You see a message thanking you for reporting the camera.
Tip: If you make a mistake when reporting a camera, select Cancel in the message.
Using the quick menu to report a speed camera
1. Select the current location symbol or the speed panel in the guidance view.
2. Select Report Speed Camera from the pop-up menu.
You see a message thanking you for adding the camera.
Tip: If you make a mistake when reporting a camera, select Cancel in the message.
Using the Main Menu to report a speed camera
1. Select the Main Menu button to open the Main Menu.
2. Select Report Speed Camera.
You see a message thanking you for adding the camera.
Tip: If you make a mistake when reporting a camera, select Cancel in the message.
Confirm or remove a mobile speed camera
You can confirm the presence of a mobile speed camera or remove a mobile speed camera if it is no
longer present.
Just after you pass a mobile speed camera, in the route bar you are asked if the camera was still
there.
Select Yes if the mobile speed camera is still there.
Select No if the mobile speed camera has been removed.
125
Your selection is sent to TomTom. We collect reports from many users to determine if the camera
warning should be kept or removed.
Updating locations for cameras and hazards
The locations of speed cameras can change frequently. New cameras can also appear without
warning and the locations for other hazards, such as accident blackspots, may also change.
When connected to TomTom services, your TomTom GO PROFESSIONAL receives all camera
updates for fixed and mobile camera locations in real time. You do not need to do anything to receive
updates – they are sent to your GO PROFESSIONAL automatically.
126
About danger zones and risk zones
The Danger Zones service warns you about danger zones and risk zones on your route when you are
in France.
Since 3rd January 2012, it has been illegal to receive warnings about the position of fixed or mobile
speed cameras when you are driving in France. To be compliant with this change in French law,
speed camera locations are no longer reported but instead areas of danger are indicated as danger
zones and risk zones.
Important: Outside of France, you receive warnings about speed cameras. Inside France, you receive
warnings about danger zones and risk zones. When you cross the border, the type of warning you
receive changes.
A danger zone is a zone specified by French law. A risk zone is a temporary danger zone reported by
users. The Danger Zones service warns you about both danger zones and risk zones in the same
way.
Danger zones and risk zones may or may not contain one or more speed cameras or a range of other
driving hazards:
Specific locations are not available and a danger zone icon is shown instead as you approach the
zone.
The minimum length of the zone depends on the road type and is 300 m for roads in built-up
areas, 2000 m (2 km) for secondary roads and 4000 m (4 km) for motorways.
The location of one or more speed cameras, if any, can be at any point within the zone.
If two danger zones are close to each other, the warnings can be merged into a single longer
zone.
Information about the location of zones is continually updated by TomTom and other users and
frequently sent to your GO PROFESSIONAL so that you always have the latest information. You can
also contribute by reporting new risk zone locations.
To get TomTom services on your GO PROFESSIONAL, you must be connected to the internet.
Note: You cannot remove a danger zone or a risk zone.
Note: Some TomTom services might not be available in your current location.
Crossing into another area or country
When you drive into an area or country that does not permit speed camera warnings, your GO
PROFESSIONAL switches the speed cameras service off. You will not receive speed cameras
warnings in those areas or countries.
Some areas or countries permit limited speed camera warnings, for example only warnings for fixed
cameras, or warnings for risk zones. Your GO PROFESSIONAL automatically switches to give limited
warnings when you cross into those areas or countries.
Danger zone and risk zone warnings
Warnings are given 10 seconds before you reach a danger zone or risk zone. You are warned in
several ways:
A symbol is shown in the route bar and on your route on the map.
Danger Zones
127
Your distance to the start of the zone is shown in the route bar.
The speed limit in the zone is shown in the route bar.
You hear a warning sound as you get near the start of the zone.
While you are approaching a zone or driving in a zone, your speed is monitored. If you drive more
than 5 km/h or 3 mph over the speed limit the route bar turns red. If you drive less than 5 km/h or
3 mph over the speed limit the route bar turns orange.
While you are driving in a zone your distance to the end of the zone is shown in the route bar.
Warning sounds are played for these types of zones:
Symbol shown on
map
Symbol shown in
route bar
Description
Danger zone - this type of warning is only given in
France.
You are warned at the start and end of the danger
zone.
Risk zone - this type of warning is only given in
France.
You are warned at the start and end of the risk
zone.
You can change the way you are warned about danger and risk zones.
Changing the way you are warned
To change the way you are warned about danger zones, select Sounds & Warnings in the Settings
menu.
You can then set how you want to be warned for the different types of zones. You can choose to be
warned, warned only if you are speeding, or never warned.
To switch off all warnings, switch off Danger zones & hazards.
Reporting a risk zone
If you pass a new temporary risk zone that you were not warned about, you can report it instantly.
Note: To report a risk zone, you must be connected to TomTom services and logged in to your
TomTom account.
If a new temporary risk zone is reported directly before or after an existing risk or danger zone, then
the new zone is added to the existing zone. The risk zone is saved on your device automatically and
also sent to other users. A reported risk zone stays on your device for three hours.
If enough Danger Zones users report a new risk zone, that zone may become a danger zone and be
available for all subscribers.
You can report a risk zone in the following ways:
Using the speed panel to report a risk zone
1. Select the risk zone symbol on the speed panel in the guidance view.
You see a message thanking you for reporting the zone.
128
Tip: If you make a mistake when reporting a camera, select Cancel in the message.
Using the quick menu to report a risk zone
1. Select the current location symbol or the speed panel in the guidance view.
2. Select Report Risk Zone from the pop-up menu.
You see a message thanking you for adding the risk zone.
Tip: If you make a mistake when reporting a risk zone, select Cancel in the message.
Using the Main Menu to report a risk zone
1. Select the Main Menu button to open the Main Menu.
2. Select Report Risk Zone.
You see a message thanking you for adding the risk zone.
Tip: If you make a mistake when reporting a risk zone, select Cancel in the message.
Updating locations for danger zones and risk zones
The locations of danger zones and risk zones can change frequently. New zones can also appear
without warning.
Your TomTom GO PROFESSIONAL receives all zone updates in real time. You do not need to do
anything to receive updates – they are sent to your GO PROFESSIONAL automatically.
129
About My Places
My Places provides an easy way to select a location without the need to search for the location each
time. You can use My Places to create a collection of useful or favourite addresses.
Tip: The terms "favourite" and "place" mean the same thing - favourites are places that you go to
often.
The following items are always in My Places:
Home - Your home location can be your home address or somewhere you often visit. This feature
provides an easy way to navigate there.
Work - Your work location can be your workplace address or somewhere you visit often. This
feature provides an easy way to navigate there.
Recent destinations - Select this button to select your destination from a list of locations you
have recently used as destinations. These also include your stops.
Marked locations - You can mark a location and temporarily add it to My Places.
You can add a location to My Places directly in My Places, by selecting a location from the map, by
searching for a location or by marking a location.
You can upload community POI lists using TomTom MyDrive and choose to show the POI locations
on the map.
Your home location, work location, marked locations and the locations that you have added appear in
a list in My Places and are shown with a marker on the map.
Setting your home or work location
You can set your home or work locations in the following ways:
Setting your home or work location using My Places
1. In the Main Menu, select My Places.
2. Select Add Home or Add Work.
Tip: To set your home location, you can also select Add Home from the main menu.
3. To select a location for home or work, do one of the following:
My Places
130
Zoom in on the map at the location you want to select. Press and hold to select the location,
then select Set.
Select the Search button and search for a location. Select a location to set as home or work,
then select Set.
Setting your home or work location using the map
1. In the Map View, move the map and zoom in until you can see your home or work location.
2. Press and hold to select the location.
A pop-up menu shows the nearest address.
1. Open the pop-up menu and select Add to My Places.
2. In the name bar, enter the name "Home" or "Work".
Note: "Home" must have a capital letter H and "Work" must have a capital letter W.
3. Save the location.
Your home or work location is shown on the map.
Changing your home location
You can change your home location in the following ways.
Changing your home location using My Places
1. In the Main Menu, select My Places.
2. Select Home.
Your home location is shown on the map, with a pop-up menu.
3. Select Edit Location.
4. To select a new home location, do one of the following:
Zoom in on the map at the location you want to select. Press and hold to select the location,
then select the home location symbol.
Select the Search button and search for a location. Select a location to set as home. Select
Set home location.
Changing your home location using the map
1. In the Map View, move the map and zoom in until you can see your new home location.
2. Select the location by pressing and holding the screen for about one second.
A pop-up menu shows the nearest address.
1. Open the pop-up menu and select Add to My Places.
2. In the name bar, enter the name "Home".
Note: "Home" must have a capital letter H.
131
3. Select Add.
Your home location is changed to the new location.
Adding a location from My Places
1. In the Main Menu, select My Places.
2. Select Add a new place.
3. To select a location, do one of the following:
Zoom in on the map at the location you want to select. Press and hold to select the location,
then select the add location symbol.
Search for a location. Select Show on Map, then select the add location symbol.
The name of the location appears in the edit screen.
4. Edit the name of the location so you can easily recognise it.
5. Select Done to save your location in the My Places list.
Add a location to My Places from the map
1. Move the map and zoom in until you can see the destination that you want to navigate to.
2. Press and hold to select the location.
3. Select the pop-up menu button.
4. Select Add to My Places.
The name of the location is shown in the edit screen.
5. Edit the name of the location so you can easily recognise it.
6. Select Done to save your location in the My Places list.
The location you added is shown with a marker on the map.
Adding a location to My Places using search
1. Search for a location.
2. Select the location then select Show on map.
132
3. When the map view shows the location, select the pop-up menu button.
4. Select Add to My Places.
The name of the location appears in the edit screen.
5. Edit the name of the location so you can easily recognise it.
6. Select Done to save your location in the My Places list.
Adding a location to My Places by marking
To mark a location and temporarily add it to My Places, do the following:
1. Make sure that your current location is the location you want to mark.
2. Select the current location symbol or the speed panel in the guidance view to open the quick
menu.
3. Select Mark Location.
4. Once marked, the location is saved in My Places in the Marked Locations list.
If you want to permanently save a marked location, add it My Places by doing the following:
1. In the Main Menu, select My Places.
2. Select Marked Locations and choose your location from the list.
The marked location is shown on the map.
3. Select Add to My Places from the pop-up menu.
The name of the location appears in the edit screen.
4. Edit the name of the location so you can easily recognise it.
5. Select Add.
Deleting a recent destination from My Places
1. In the Main Menu, select My Places.
2. Select Recent Destinations.
3. Select Edit List.
4. Select the destinations you want to delete.
5. Select Delete.
Deleting a location from My Places
1. In the Main Menu, select My Places.
2. Select Edit List.
3. Select the locations you want to delete.
4. Select Delete.
Using community POI lists
You can find collections of community POIs on the Internet and upload them to My Places using
MyDrive in a web browser. A POI collection might contain, for example, campsites or restaurants for
the area you are travelling in, and provides an easy way to select a location without the need to search
for the location each time.
Tip: Some TomTom Navigation devices have POI lists pre-installed.
Your GO PROFESSIONAL uses .OV2 files for POI collections.
133
Note: Your GO PROFESSIONAL needs at least 400 MB free space before it can import .OV2 and
.GPX files. If you see the message You need more space, make space available by deleting
unwanted .OV2 or .GPX files using MyDrive, or deleting device content, for example delete a map
you don't use.
Using an .OV2 file on your GO PROFESSIONAL
1. Upload the .OV2 file using MyDrive on a browser.
2. Select My Places in the Main Menu.
Your new POI list is shown in the Places list.
3. Select your new POI list.
Your new POI list opens showing all the POIs in the list.
Tip: To see more results, hide the keyboard or scroll down the results list.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
4. Select a POI from the list, or select the map view to see the POIs on the map.
5. To plan a route to this destination, select Drive/Ride depending on which device you are using.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Always show your POI list locations on the map
1. Select Appearance in the Settings menu.
2. Select Show POI lists on map.
You see a list of al the POI lists stored on your GO PROFESSIONAL.
3. Select the POI list that you always want to see on your map.
4. Select a symbol for your POI list.
5. Return to the map view.
6. Switch off your GO PROFESSIONAL completely, then switch it on again.
Your POI list locations are shown on the map with the symbol you selected.
Remove your POI list locations from the map
1. Select Appearance in the Settings menu.
2. Select Show POI lists on map.
You see a list of al the POI lists stored on your GO PROFESSIONAL.
3. Select the POI list that you want to remove from your map.
Tip: The POI list is marked with the symbol you selected.
4. Select Hide.
5. Return to the map view.
6. Switch off your GO PROFESSIONAL completely, then switch it on again.
Your POI list locations have been removed from the map.
134
About hands-free calling
You can make calls and receive incoming calls hands-free using your TomTom GO PROFESSIONAL.
You can use your voice or a combination of voice and touch to use hands-free calling.
If you have an Android smartphone you can also reply to a call with a predefined SMS message.
Your GO PROFESSIONAL can also receive SMS message, which are also known as text messages,
and instant messages from other apps.
You can also use your GO PROFESSIONAL to communicate with your phone's personal assistant.
To use hands-free calling, you must first connect your phone to your GO PROFESSIONAL.
Tip: It takes a short while to sync all your phone contacts so if you receive a call immediately after
your phone has connected to your GO PROFESSIONAL you might not see the caller ID.
Volume control for hands-free calling
When you are making a hands-free call, you can adjust the call volume using the volume control on
your GO PROFESSIONAL. Only the call volume is adjusted. The volume of voice instructions and
warnings is not changed.
On the map or guidance view, select the Main Menu button to open the Main Menu. Select and slide
the volume control to change the volume of the call.
Accepting an incoming call
1. When someone calls you, you see their name if they are in your contact list and a message saying
Incoming call.
2. Select the answer button to answer the call.
3. Alternatively if you tap or select the Incoming call message, you see the following options:
Send SMS (Android only)
Reject
Answer
You can then select Answer.
4. When your call is completed, select the end call button, or select End call.
Note: You can also reject a call by swiping left or right on the incoming call message.
Ending or rejecting an incoming call
1. When someone calls you, you see their name if they are in your contact list and a message saying
Incoming call.
2. Say "No" or alternatively select the Incoming call message to see the following options:
Send SMS (Android only)
Hands-free calling
135
Reject
Answer
You can then select Reject.
Note: Deleting the Incoming call message by swiping left or right rejects the call and doesn't
record it as a missed call.
Ignoring an incoming call
1. When someone calls you, you see their name if they are in your contact list and a message saying
Incoming call.
2. If you ignore the call and don't answer it, you see a message saying Missed call.
3. To see your missed calls, swipe up from the bottom of the screen.
Making a hands-free call
Note: This uses your phone's voice control.
1. Say "Hello TomTom" to wake up voice control then say "Activate phone", or select the Phone
button.
You see the message Speak to your phone after the tone.
2. Say, for example, "Call Jack" to call your friend named Jack.
You see a message Outgoing call.
3. Jack answers and you have your conversation.
4. To hang up, select End call.
Making a hands-free call using your contact book
You can make hands-free calls to contacts in your contact book using your GO PROFESSIONAL.
Each time you connect your device to your phone, the contact book is updated. If you connect another
phone to your device, the old contact book is removed and a new one is synced from the phone.
1. Say "Hello TomTom" to wake up voice control then say "Activate phone", or select the Phone
button.
You see a message Speak to your phone after the tone.
2. Select the Contacts button.
You see the Contacts screen with your call history and frequent contacts.
3. Select a contact from either tab to make a call to that person. You can also search for a contact.
Searching your contacts
To search for a contact and then call them, do the following:
1. Select the search field at the top of the Contacts screen and start typing.
2. When your contact appears, select the name.
3. Select the call button to make the call.
136
Tip: Your call history and your frequent contacts are also searched.
Replying by SMS to a call
Note: Android phones only.
Tip: SMS stands for Short Message Service and is more commonly referred to as a text message.
A text message can be a maximum of 160 characters in length.
1. When someone calls you, you see their name if they are in your contact list and a message saying
Incoming call.
2. Select SMS.
3. Select one of the predefined messages, for example, Sorry, can't talk right now.
Your text message is sent to the caller and you see a message saying Message sent.
Receiving an SMS or IM
1. When someone sends you an SMS or IM, you see their name if they are in your contacts list, and
the name of the app that was used to send it, for example WhatsApp.
Voice control announces the message and asks if you want it to be read aloud.
2. Select Read Aloud to have it read to you by your device.
3. If you selected the message itself, you see the following options:
Call - select this button to make a hands-free call to the sender of the message. (Android
phones only.)
Reply - select this button to reply using a predefined message such as Sorry, can't talk now.
(Android phones only.)
Read Aloud - select this button to have the message read aloud.
Switching off messages
If you don't want to see message notifications, you can switch them off using one of the two methods
below.
Switch messages off for your current session
This method switches messages off for your current session.
1. Select the Main Menu button to open the Main Menu.
2. Select the message button in the lower right hand corner of the screen.
You see the message Message notifications OFF.
Messages are switched off for the current session. When you switch off your device or put it in
sleep mode, message notifications are reset to come on again for you next session.
You can also select the message button again to switch message notification on:
137
Switch messages off permanently
This method switches messages off permanently until you switch them on again using Settings.
1. Select the Main Menu button to open the Main Menu.
2. Select Settings in the Main Menu, then select Bluetooth Connections.
If you have a phone connected you see the Bluetooth Setting screen.
3. Select your phone name.
4. Slide the toggle for Smartphone messages to turn messages on or off.
Talking to Siri or Google Now™
About Siri
Siri is the Apple personal assistant available on the IPhone.
About Google NowTM
Google Now has the ability to be a voice-activated personal assistant.
Talking to Siri or Google Now using your GO PROFESSIONAL
1. Say "Hello TomTom" to wake up voice control then say "Activate phone", or select the Phone
button.
You see the message Speak to your phone after the tone.
2. Say a command to the personal assistant.
138
My Vehicle
Important: Route planning for a specific vehicle type is available only when a truck map is installed. If
a truck map is not installed, a car route is planned instead.
Select Settings in the Main Menu, then select My Vehicle.
On this screen, you can set your vehicle type and dimensions.
Routes planned by your device avoid restrictions for the vehicle type, and take into account the
vehicle's specifications.
Vehicle Type
Select this setting to choose your vehicle type. When you select your vehicle, the following details
for your vehicle are shown:
Dimensions (Length/Width/Height)
Weights (Gross/Axle)
Max. speed
For vehicle types Car and Van, the dimensions, weights and maximum speed are set to zero. To
change a setting, select it and enter a value that is specific to your vehicle. You can also leave a
setting at zero so it will not be used to determine restrictions when a route is planned.
For vehicle types Bus and Truck, pre-set dimensions, weights and maximum speed are shown. To
change a setting, select it and enter a value that is specific to your vehicle.
Important: Settings that are set at zero are not used to determine restrictions when a route is
planned.
HAZMAT
If your vehicle type is Truck and you are transporting hazardous materials, select this setting to
choose the type of hazardous material.
Appearance
Select Settings in the Main Menu, then select Appearance.
On this screen, you can change these settings:
Display
Select Display to change the appearance of the display.
Route bar
Select Route bar to change the information you see in the route bar.
Settings
139
Guidance view
Select Guidance view to change the information you see in the guidance view.
Automatic zoom
Select Automatic Zoom to change how you view a junction as you drive.
Show POI lists on map
Select Show POI lists on map to choose which POI lists you want to show on the map.
Note: Show POI lists on map is not available on all TomTom navigation devices or apps.
Automatic map view switching
By default, automatic changing of views is on. This means, for example, that your GO
PROFESSIONAL shows the map view when an alternative route is being suggested, along with
several other sets of circumstances. Also, for example, that your GO PROFESSIONAL shows the
guidance view when you start driving and you start to accelerate. Select this setting if you want to
turn off automatic changing between guidance view and map view.
Motorway exit previews
Select Motorway exit previews to change how you view motorway exits or junctions on your route.
Display
Select Settings in the Main Menu, then select Appearance.
Theme colour
Select Theme colour to change the colour used in the menus, buttons and icons, and on the map.
Tip: The current location symbol and route also change to the selected colour. You can always
change back to the original colour.
Brightness
Select Brightness to change the following settings:
Day brightness
Move the slider to adjust the brightness level of the screen during the day.
Night brightness
Move the slider to adjust the brightness level of the screen during the night.
Select Switch to night colours when dark to automatically switch to night colours when it gets dark.
Size of text and buttons
Select Size of text and buttons to change the size of the text and the buttons you see on the screen.
Note: This feature is only available on devices with a 6 inch / 15 cm or larger screen.
Drag the slider to change the text and button size to small, medium or large, then select Apply this
change. Your GO PROFESSIONAL restarts and applies the change.
Route Bar
In Route Bar you can change these settings:
140
Tip: To find out where the different panels are in the guidance view or map view, see What's on the
screen.
Select Arrival information to change the information shown in the arrival information panel:
Show remaining distance
Select this setting to show the remaining distance left to travel.
Show remaining time
Select this setting to show the remaining time left to travel.
Switch between distance and time automatically
Select this setting to continuously switch between remaining distance and remaining time.
Show arrival information for
Select this setting to show the arrival time for your final destination or your next stop.
Select Route information to choose the POIs and route information you want to see in the route bar.
Select Show current time to show the current time at the bottom of the route bar (Android™ only).
Show wide route bar if possible
The wide route bar is not shown by default. You can select this setting to switch on the wide route bar
in the guidance view.
Note: The wide route bar can only be shown if the screen is wide enough.
When the wide route bar is shown, you see more information about your route. For example, you see
time and distance to traffic queues and more.
Guidance view
Select Settings in the Main Menu, then select Appearance.
Show current street name
This setting displays name of the street you are driving along.
Guidance view style
141
Select this setting to choose from 3D or 2D versions of the guidance view. Both the 2D and 3D
guidance views move in your direction of travel.
Automatic Zoom
Select Settings in the Main Menu, then select Appearance.
Select Automatic zoom to change settings for the automatic zoom in Guidance view when you
approach a turn or a junction. Zooming in can make the turn or junction easier to drive.
Zoom in to next turn
All the turns and junctions on your route are shown zoomed in to the maximum level.
Based on road type
The turns and junctions on your route are shown zoomed in to the standard level for the type of
road you are on.
None
None of the turns and junctions on your route are shown zoomed in.
Motorway exit previews
Select Settings in the Main Menu, then select Appearance.
Select Motorway exit previews to change settings for the Guidance view as you approach a
motorway exits or junctions.
Show map and preview
A split screen is shown with the Guidance view on the left and lane guidance on the right.
Show preview only
Only lane guidance is shown.
Off
Only the Guidance view is shown.
Route Planning
Select Settings in the Main Menu, then select Route Planning.
Suggest destinations
When no route is planned, your device can learn your daily driving habits to saved favourite Places
and also predict destinations when you start the device from sleep mode, for example driving to Work
in the morning.
Switch on to receive destination suggestions or switch this feature off if you don't want destination
suggestions.
142
Note: You must switch on Keep journey history on this device for optional features in Settings
> System > Your information and privacy to see this feature.
When a faster route is available
If a faster route found while you are driving, TomTom Traffic can replan your journey to use the faster
route. Select from the following options:
Always take the fastest route - the fastest route will always be chosen for you.
Ask me so I can choose - you will be asked if you want to take the faster route. You can
manually select the faster route or you can select the route by steering towards it.
Don't ask me - your device will not find faster routes for you.
Always plan this type of route
The types of route you can choose from are as follows:
Fastest route - the route which takes the least time.
Shortest route - the shortest distance between the locations you set. This may not be the
quickest route, especially if the shortest route is through a town or city.
Most eco-friendly route - the most fuel-efficient route for your journey.
Winding route - the route with the most turns.
Note: Winding route is not available on all TomTom navigation devices or apps.
Avoid motorways - this type of route avoids all motorways.
Walking route - a route designed for making the journey on foot.
Bicycle route - a route designed for making the journey on a bicycle.
Avoid on every route
You can choose to avoid ferries and car shuttle trains, toll roads, carpool lanes, and unpaved roads.
Set how your GO PROFESSIONAL should manage each of these road features when the device
calculates a route.
Carpool lanes are sometimes known as High Occupancy Vehicle Lanes (HOV) and are not present in
every country. To travel on these lanes, you may need to have more than one person in the car, for
example, or the car may need to use environmentally-friendly fuel.
Bluetooth
Select Settings in the Main Menu, then select Bluetooth.
If you have not already paired your device with a phone, you are given instructions about how to
connect a phone.
If you have paired at least one phone, you see the Bluetooth settings screen with the following
information:
Bluetooth friendly name for your device
For example Now discoverable as TomTom GO 5200.
Your phone's name
For example, Claire's phone.
Data, Calls, Messages
143
This shows the connection status of your phone and which features your device is using. Select
the phone name to choose which features you want to use:
Data for Traffic & other services
Switch on this feature to get Traffic, Speed Camera updates and MyDrive.
Note: This setting is only shown for smartphone-connected phones.
Phone audio
Switch on this feature to make and receive hands-free calls.
Smartphone messages
Switch on this feature to reply by SMS to a missed call and to receive incoming SMS or IMs.
Delete Phone button
Select this button to disconnect a phone.
Add Phone button
Select this button to add another phone.
Wi-Fi
Select Settings in the Main Menu, then select Wi-Fi.
You see list of available Wi-Fi networks and saved Wi-Fi networks that are currently out of range.
Select a Wi-Fi network to connect to or forget it, and to see the advanced options.
Advanced options
If you select the Advanced options button, you can change a range of settings including network
security, proxy and IP settings.
Network security
Depending on the type of Wi-Fi network, you may see just password, proxy and IP settings. A more
secure network however has extra security settings such as:
Network name or SSID.
EAP method, for example, PEAP, TLS, TTLs etc.
Phase 2 authentication, for example, PAP, MSCHAP etc.
CA certificate
Identity
Important: These are advanced Wi-Fi network security options so unless you fully understand what
you are doing, please don't use these options.
Proxy
A proxy is a server that sits between your computer and a server. The proxy server intercepts data
and processes it. It can accept the data and pass it onto the server, reject it or handle it without it ever
having to the reach the real server.
Your choices for proxy settings are None, Manual and Auto-Config. Selecting Manual or Auto-Config
reveals further advanced options so again, it is best not to use these unless you are sure of what
these options mean.
144
IP Setting
You can choose to receive your IP address from a DHCP server or set it to be static.
Updates and New Items
Select Settings in the Main Menu.
A red exclamation mark in the Settings button shows you that updates or new items are available.
Select Updates & New Items.
The Updates & New Items button shows you how many new updates and items are available to
install.
The list of items includes those items you purchased in the TomTom web shop.
Maps
Select Settings in the Main Menu, then select Maps.
Choose another map
Select Choose another map to change the map that you are using.
You can choose from maps stored either in internal memory, or on a memory card if your GO
PROFESSIONAL has a memory card slot.
Important: Routes and tracks cannot be stored on the same memory card as maps because different
memory card formatting is used.
Note: Although you can store more than one map on your GO PROFESSIONAL, you can only use
one map at a time for planning and navigation.
Tip: Your device warns you if you are likely to run out of battery when adding a map.
Tip: Press the On/Off button to switch off the screen and save battery power while downloading a
map.
Adding a map
Select Add a map to see a list of all the maps that are available for download. These maps are sorted
by continent.
Select the map you want to install, then tap Download.
If a memory card formatted for TomTom maps is installed in your GO PROFESSIONAL, you are
asked where to install the map.
145
Note: The available space indication is from the location that has the most free space available.
After you have chosen where to install the map, downloading starts.
Deleting a map
Select Delete a map. Select the checkboxes next to the maps to be deleted.
Note: You are not allowed to delete ALL your maps.
Sounds and Warnings
Select Settings in the Main Menu, then select Sounds & Warnings.
On this screen, you can change sound and warning settings.
Warning type
You can choose how you want to be warned:
Read aloud
Hear spoken warnings and warnings sounds.
Sounds
Hear only warning sounds.
Visual only
No warning sounds are given.
Warnings
You can set how you want to be warned for different types of cameras, danger zones and safety
hazards. You can choose to be always warned, warned only if you are speeding, or never warned.
Speed Cameras & hazards
You can choose to switch off all speed camera, danger zone and hazard warnings. When Speed
Cameras & hazards is switched on, you can switch off the warnings for each type of speed camera,
danger zone and hazard.
Additional settings
Traffic jam ahead
Traffic jam warnings in the route bar are part of TomTom Traffic. You can choose never to be
warned or to always be warned when approaching a jam too quickly.
When speeding
This warning is given as soon as you exceed the speed limit by more than 5 km/h or 3 mph. When
you are speeding, the speed panel also turns red in the guidance view.
Screen touch sounds
Switch on Screen touch sounds to hear a click when you select an item or touch a button. The
click sound means that your selection or touch has been understood.
146
Voices
Select Settings in the Main Menu, then select Voices.
Choosing a voice
Select Choose a voice to change the voice that gives spoken directions and other route instructions.
A wide range of voices are available. There are computer voices which can read street names and
other information directly from the map and there are recorded voices which have been recorded by
actors.
Note: Computer voices are not available in all languages.
If you need a computer voice and your language is unavailable, then you are asked to choose from
a list of installed computer voices available for the country you are in.
Instruction settings
Read aloud arrival time
Use this setting to control whether your arrival time is read aloud.
Read aloud early instructions
For example, if you switch on this setting, you could hear early instructions such as "'After 2 km
take the exit right" or "Ahead, turn left".
Note: When a recorded voice is chosen, you see only this setting because recorded voices
cannot read out road numbers, road signs, etc.
Read aloud road numbers
Use this setting to control whether road numbers are read aloud as part of navigation instructions.
For example, when road numbers are read aloud, you hear "Turn left onto A100".
Read aloud road sign information
Use this setting to control whether road sign information is read aloud as part of navigation
instructions. For example, "Turn left onto A302 Bridge Street towards Islington."
Read aloud street names
Use this setting to control whether street names are read aloud as part of navigation instructions.
For example, when street names are read aloud, you hear "Turn left Graham Road towards
Hackney."
Read aloud foreign street names
Use this setting to control whether foreign street names are read aloud as part of navigation
instructions, such as "Turn right onto Champs Élysées". For example, an English computer voice
can read and pronounce French street names but pronunciation may not be completely accurate.
Voice Control
Note: Voice control is not supported on all devices or in all languages.
Select Settings in the Main Menu, then select Voice Control.
Start voice control when I say "Hello TomTom"
147
Select this setting to start voice control when you say the wake-up phrase. The default wake-up
phrase is "Hello TomTom", but you can make your own wake-up phrase.
Change the wake-up phrase
Use this setting to make your own wake-up phrase.
Use voice to accept an alternative route
Use this setting to control the ability to accept an alternative route by using your voice. When an
alternative route can save you time, the number of minutes is also spoken and not just shown on
the screen.
Use voice to choose suggested destination
Use this setting to control whether voice control is used to both to offer and accept destination
suggestions. If this setting is switched off, voice control is not used for destination suggestions.
Tip: When Suggest destinations in Settings > Route Planning is switched off then this option is
not visible.
MyDrive
MyDrive lets you connect your device to TomTom MyDrive on your computer or phone. Use MyDrive
to do the following:
Select a destination on your computer, tablet or phone and send it to your device.
Sync your places and routes with all your devices.
Backup your Places.
Tip: For more information, go to mydrive.tomtom.com
Select Settings in the Main Menu, then select MyDrive.
If your device is not an always-connected device, you can connect your device to the internet in the
following ways:
Connect to your phone's internet using Bluetooth
Connect to a Wi-Fi network
Connect using MyDrive Connect
If you are already connected to the internet, you are asked to log in to your TomTom account.
If you are already logged in and wish to stop your device syncing with MyDrive, you see a Stop
Syncing button.
Tip: Logging in to use MyDrive also logs you in ready for using Updates and New Items.
Language and Units
Select Settings in the Main Menu, then select Language & Units.
On this screen, you can change the following settings:
Language
148
You can see your currently selected language on this screen. Select this setting to change the
language used for all buttons and messages that you see on your GO PROFESSIONAL.
When you change the language setting, the voice automatically changes and units are set to
automatic.
Country
You can see your currently selected country on this screen. Select this setting to change the
country. When you change the country, the time/date format, distance units and voice are
changed automatically. The list includes the countries from the maps currently installed on your
device.
Keyboards
Select this setting to choose from a list of available keyboards.
You use the keyboard to enter names and addresses, such as when you plan a route or search for
the name of a town or a local restaurant.
Units
Select this setting to choose the units used on your device for features such as route planning. If
you want the units to be set to those used in your current location, select Automatic.
Time and date
The time and date are automatically set by satellite clocks but you can change the format of both
the time and date using these settings.
System
Select Settings in the Main Menu, then select System.
On this screen, you can change these settings:
About
This screen shows you all sorts of useful information about your model of TomTom device. This
information is useful during calls to Customer Support and when renewing subscriptions using the
TomTom web shop.
Some of the information shown here includes:
Your service subscriptions - select a service to see how long your subscription has to run
before expiry.
Serial number.
Installed maps.
Free memory space.
GPRS status for always connected devices.
Choose a search mode
The following two types of search are available:
Quick search
Start typing your destination, place or POI to immediately see a list of street names, places
and POIs that match.
Step by step search
Find your destination in easy steps. For an address, enter the city, then the street, then the
house number. For a POI, enter where you want to search, then the type of POI you want to
search for.
Both types of search give the same result, so choose the type of search that you find easiest to
use.
149
Format memory card
If your device has a memory card slot, you can format a memory card so it can be used for
TomTom maps and other TomTom content.
Reset device
Select this setting to delete all your saved places and settings and restore the standard factory
settings to your TomTom GO PROFESSIONAL. This includes the language, voice settings,
warning settings and theme. The contact book from your phone is also deleted.
This is not a software update and will not affect the version of the software application installed on
your GO PROFESSIONAL.
Battery settings
Select this setting to control power saving options on your GO PROFESSIONAL.
Your information & privacy
Some features require information to be sent to TomTom or stored on your device. You are asked
the following questions:
Use my location and the information I enter to receive TomTom services
If you agree, you can use the following features if they are supported by your device:
TomTom MyDrive
Traffic
Download speed camera locations
Quick Search
Send speed camera reports
Keep journey history on this device for optional features
If you agree, your device suggests destinations if the feature is supported by your device. If
you disagree at a later time, your historical route information is removed. This means that if
you want to receive suggested destinations again at a later time, the feature has to relearn
your driving patterns before it can start suggesting destinations.
Help
Select Help from the Main Menu or the Settings menu.
On this screen, you can see the following information:
Device name and model
About
This screen shows you all sorts of useful information about your model of TomTom device. This
information is useful during calls to Customer Support and when renewing subscriptions using the
TomTom web shop.
Some of the information shown here includes:
Your service subscriptions - select a service to see how long your subscription has to run
before expiry.
Serial number.
Installed maps.
Free memory space.
GPRS status for always connected devices.
Voice control
Note: Voice control is not supported on all devices or in all languages.
Select this option to see the following information about voice control:
150
How to use voice control
Tips for using voice control
Which commands can I say?
Legal & privacy information
For warranty and privacy information, go to tomtom.com/legal.
Where to get more help
Go to tomtom.com/getstarted to see videos, FAQs and more.
Reviews
If you like using your GO PROFESSIONAL, why not write a review on your favourite online store?
You'll help other drivers to make the best choice, and we'll learn from the feedback you give us.
151
Help
Select Help from the Main Menu or the Settings menu.
On this screen, you can see the following information:
Device name and model
About
This screen shows you all sorts of useful information about your model of TomTom device. This
information is useful during calls to Customer Support and when renewing subscriptions using the
TomTom web shop.
Some of the information shown here includes:
Your service subscriptions - select a service to see how long your subscription has to run
before expiry.
Serial number.
Installed maps.
Free memory space.
GPRS status for always connected devices.
Voice control
Note: Voice control is not supported on all devices or in all languages.
Select this option to see the following information about voice control:
How to use voice control
Tips for using voice control
Which commands can I say?
Legal & privacy information
For warranty and privacy information, go to tomtom.com/legal.
Where to get more help
Go to tomtom.com/getstarted to see videos, FAQs and more.
Reviews
If you like using your GO PROFESSIONAL, why not write a review on your favourite online store?
You'll help other drivers to make the best choice, and we'll learn from the feedback you give us.
Getting Help
152
Finding product certification information on your device
To find product certification information, such as the ICASA-approved certification number, do the
following on your GO PROFESSIONAL:
1. Select Settings in the Main Menu.
2. Select System.
3. Select About.
4. Select Legal information.
5. Select Certificates.
6. You then see the relevant product certification information for your GO PROFESSIONAL, for
example, ICASA.
Product certification
153
About MyDrive Connect
The quickest and easiest way to keep your GO PROFESSIONAL up to date is to use a Wi-Fi
connection.
If you are unable to connect to the internet using Wi-Fi or you prefer to use a different method, you can
connect to the internet using a USB connection to a computer. To connect your GO PROFESSIONAL
to the internet, MyDrive Connect must be installed on the computer.
Note: You cannot use MyDrive Connect to manage your device.
Setting up MyDrive Connect
To get ready to use MyDrive Connect for the first time, do the following:
On your computer, open a web browser and go to tomtom.com/mydrive-connect.
1. Click Download for Mac or Download for Windows.
2. Save the downloaded file.
3. Double click to open the downloaded file.
4. Follow the instructions on the screen to install MyDrive Connect.
5. Choose your settings for automatic startup and updates.
6. Click OK.
You can now access MyDrive Connect from the notification area on your desktop.
MyDrive Connect starts automatically when you connect your GO PROFESSIONAL to your
computer.
Connecting to the internet using MyDrive Connect
If you are unable to connect to the internet using Wi-Fi you can install updates and new items using a
USB connection to a computer.
While connected, you can also Sync using TomTom MyDrive.
To connect to the internet using USB, do the following:
1. Make sure MyDrive Connect is installed on your computer.
2. Make sure your computer has a working internet connection.
3. Connect your GO PROFESSIONAL to your computer using the USB cable supplied, then switch
your GO PROFESSIONAL on.
MyDrive Connect starts automatically and shares your computer's internet with your device.
Note: Use ONLY the USB cable supplied with your GO PROFESSIONAL. Other USB cables
may not work.
Note: You cannot use the mount to connect your GO PROFESSIONAL to your computer.
Note: You should plug the USB cable directly into a USB port on your computer and not into a
USB hub or USB port on a keyboard or monitor.
Using MyDrive Connect
154
4. Install your updates and new items on your GO PROFESSIONAL.
155
To download content and to use TomTom services, you need a TomTom account.
You can create an account using your computer in one of the following ways:
On the device itself during the first time you use it or by selecting the MyDrive button.
By selecting the Create account button at tomtom.com.
By selecting the green MyTomTom button at tomtom.com.
By going to tomtom.com/getstarted.
Important: Take care when choosing a country during account creation. The correct country is
needed if you make a purchase from the TomTom shop and it cannot be changed after the account
has been created.
Note: You can associate up to ten TomTom devices with one TomTom account.
TomTom account
156
Important Safety Notices and Warnings
Global Positioning System (GPS) and Global Navigation Satellite System (GLONASS)
The Global Positioning System (GPS) and Global Navigation Satellite System (GLONASS) systems
are satellite-based systems that provide location and timing information around the globe. GPS is
operated and controlled by the Government of the United States of America, which is solely
responsible for its availability and accuracy. GLONASS is operated and controlled by the Government
of Russia, which is solely responsible for its availability and accuracy. Changes in GPS or GLONASS
availability and accuracy, or in environmental conditions, may impact the operation of this device.
TomTom disclaims any liability for the availability and accuracy of GPS or GLONASS.
Safety messages
Use with care
It is your responsibility to use best judgment, due care and attention when using this navigation device.
Don't allow interaction with this device to distract you while driving. Minimise the time spent looking at
the device screen while driving. You are responsible for observing laws that limit or prohibit the use of
mobile phones or other electronic devices, for example, the requirement to use hands-free options for
making calls when driving. Always obey applicable laws and road signs especially those relating to
your vehicle's dimensions, weight and payload type. TomTom does not guarantee the error-free
operation of this navigation device nor the accuracy of the route suggestions provided and shall not be
liable for penalties arising from your failure to comply with applicable laws and regulations.
Notice for oversized/commercial vehicles
Navigation devices without a truck map installed will not provide appropriate routes for over-
sized/commercial vehicles. If your vehicle is subject to weight, dimension, speed, route, or other
restrictions on a public road then you must only use a navigation product that has a truck map
installed. Your vehicle specifications must be entered accurately on the navigation device. Use this
navigation device as a navigation aid only. Do not follow navigation instructions which may put you or
other road users in danger. TomTom accepts no liability for damages resulting from your failure to
observe this notice.
Aircraft and hospitals
Use of devices with an antenna is prohibited on most aircraft, in many hospitals and in many other
locations. This device must not be used in these environments.
Safety messages
Please read and take note of the following important safety advice:
Check your tyre pressures regularly.
Service your vehicle regularly.
Medication can affect your riding or driving ability.
Always use seat belts if available.
Don’t drink and drive.
Most accidents happen less than 5 km / 3 miles from home.
Addendum
157
Obey the rules of the road.
Always use your turn indicators.
Every 2 hours, take a break for at least 10 minutes.
Keep your seat belts on.
Keep a safe distance from the vehicle in front.
Before setting off on a motorbike, fasten your helmet correctly.
When riding a motorbike, always wear protective clothing and equipment.
When riding a motorbike, be extra vigilant and always ride defensively.
Rating: DC5V, 1.2A
Battery and Environmental information
Your device
Do not disassemble, crush, bend, deform, puncture, or shred your device. Do not use it in a humid,
wet and/or corrosive environment. Do not put, store or leave the device in a high temperature location,
in direct sunlight, in or near a heat source, in a microwave oven or in a pressurised container, and do
not expose it to temperatures over 50°C (122°F) or below -20°C (-4°F).
Avoid dropping the device. If the device is dropped and you suspect damage, please contact customer
support. Use the device only with the chargers, mounts or USB cables provided. For TomTom
approved replacements, go to tomtom.com.
Operating temperature
This device will remain fully operational within the temperature range 32°F / 0°C to 113°F / 45°C.
Prolonged exposure to higher or lower temperatures can cause damage to your device and is
therefore advised against.
Temperatures: Standard operation: 32°F / 0°C to 113°F / 45°C; short period storage: -4°F / -20°C to
122°F / 50°C; long period storage: -4°F / -20°C to 95°F / 35°C.
Important: Before you switch on the device, let the device acclimatise to the standard operation
temperature range for at least 1 hour. Do not use the device outside of this temperature range.
Device battery (Non-replaceable)
This product contains a lithium polymer battery.
Do not modify or re-manufacture the battery. Do not attempt to insert foreign objects into the battery,
or immerse or expose to water or other liquids. Do not expose the battery to fire, explosion or other
hazard.
Do not short circuit a battery or allow metallic conductive objects to contact battery terminals.
Do not attempt to replace or remove the battery yourself unless the user manual clearly indicates that
the battery is user replaceable.
User replaceable batteries must only be used in systems for which they are specified.
Caution: Risk of explosion if the battery is replaced by an incorrect type.
If you have a problem with the battery, please contact TomTom Customer Support.
The stated battery life is the maximum possible battery life which is based on an average usage profile
and can only be achieved under specific atmospheric conditions. To prolong the battery life, keep the
device in a cool, dry place and follow the tips specified in this FAQ: tomtom.com/batterytips. Charging
will not occur at temperatures below 32°F / 0°C or over 113°F / 45°C.
Failure to follow these guidelines may cause the battery to leak acid, become hot, explode or ignite
and cause injury and/or damage. Do not attempt to pierce, open or disassemble the battery. If the
battery leaks and you come into contact with the leaked fluids, rinse thoroughly with water and seek
medical attention immediately.
158
Battery waste disposal
THIS BATTERY MUST BE RECYCLED OR DISPOSED OF ACCORDING TO LOCAL LAWS AND
REGULATIONS AND ALWAYS BE KEPT SEPARATE FROM HOUSEHOLD WASTE. THIS HELPS
PRESERVE THE ENVIRONMENT.
R&TTE directive
Hereby, TomTom declares that TomTom products and accessories are in compliance with the
essential requirements and other relevant provisions of the EU Directive 1999/5/EC. The declaration of
conformity can be found here: tomtom.com/legal.
WEEE – e-waste disposal
In the EU/EEA, this product is marked with the wheelie bin symbol on its body and/or packaging as
required by Directive 2012/19/EU (WEEE). This product shall not be treated as household waste or be
disposed of as unsorted municipal waste. You can dispose of this product by returning it to the point of
sale or bringing it to your local municipal collection point for recycling.
Outside of the EU/EEA, the wheelie bin symbol may not have the same meaning. More information
about national recycling options can be requested from a responsible local authority. It is the
responsibility of the end user to comply with local law when disposing of this product.
Pacemakers
Pacemaker manufacturers recommend that a minimum of 15 cm / 6 inches be maintained between a
handheld wireless device and a pacemaker to avoid potential interference with the pacemaker. These
recommendations are consistent with independent research and recommendations by Wireless
Technology Research.
Guidelines for people with pacemakers
You should ALWAYS keep the device more than 15 cm / 6 inches from your pacemaker.
You should not carry the device in a breast pocket.
Other medical devices
Please consult your physician or the manufacturer of the medical device to determine if the operation
of your wireless product may interfere with the medical device.
EU Specific Absorption Rate (SAR) compliance
THIS WIRELESS DEVICE MODEL MEETS GOVERNMENT REQUIREMENTS FOR EXPOSURE TO
RADIO WAVES WHEN USED AS DIRECTED IN THIS SECTION
This GPS Navigation System is a radio transmitter and receiver. It is designed and manufactured not
to exceed the emission limits for exposure to radio frequency (RF) energy set by the Council of the
European Union.
159
The SAR limit recommended by The Council of the European Union is 2.0W/kg averaged over 10
grams of tissue for the body (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands,
wrists, ankles and feet). Tests for SAR are conducted using standard operating positions specified by
the EU council with the device transmitting at its highest certified power level in all tested frequency
bands.
Triman logo
Declarations of Conformity (EU)
To view the Declarations of Conformity for all TomTom products, see:
http://www.tomtom.com/en_gb/legal/declaration-of-conformity/
Certification for Australia
This product displays the Regulatory Compliance Mark (RCM) to show that it complies with relevant
Australian regulations.
Warning for Australia
The user needs to switch off the device when exposed to areas with potentially explosive atmospheres
such as petrol stations, chemical storage depots and blasting operations.
Certification for New Zealand
This product displays R-NZ to show it complies with relevant New Zealand regulations.
Customer support contact (Australia and New Zealand)
Australia: 1300 135 604
New Zealand: 0800 450 973
Customer support contact (Asia)
Malaysia 1800815318
Singapore 8006162269
Thailand 0018006121008
Indonesia 0018030612011
160
TomTom MyDrive app
This device is compatible with the TomTom MyDrive mobile application which may be downloaded
from tomtom.com/mydrive-app. The use of the TomTom MyDrive mobile application on your
smartphone and any integration with your product will require that your smartphone has a wireless
data service plan provided by a third party wireless service carrier. The procurement of and all charges
associated with such a connectivity plan are your responsibility. TomTom shall not be liable for any
costs or expenses associated with such network connectivity plan (such as the data charges or
possible tethering fees which may be imposed by your carrier). Any changes to the availability or
reliability of the network connection may impact the operation of certain TomTom services which may
be offered on this device.
Responsible Party in the United Kingdom
TomTom's UK representative is TomTom Sales B.V. (UK Branch), c/o WeWork, 16 Great Chapel
Street, W1F 8FL, London, United Kingdom.
Legal terms
For information regarding how TomTom uses your data and personal information, visit
tomtom.com/privacy. Please see tomtom.com/legal for general terms and conditions including the
limited warranty, end user licence agreements and additional copyrights applying to this product,
embedded software and services. The software included in this product contains copyrighted software
that is licensed under the GPL. A copy of that licence can be viewed in the Third Party Licences
section. You can obtain the complete corresponding source code from us for a period of three years
after our last shipment of this product. For more information, visit tomtom.com/gpl or contact your local
TomTom customer support team at tomtom.com/support. Upon request, we will send you a CD with
the corresponding source code.
Great care was taken in preparing this document. Constant product development may mean that some
information is not entirely up to date. The information in this document is subject to change without
notice. TomTom reserves the right to update, change and improve its products and materials without
obligation of notice. For updated and additional information, please visit the TomTom website at
tomtom.com.
TomTom shall not be liable for technical or editorial errors or omissions contained herein, nor for
incidental or consequential damages resulting from the performance or use of this document.
This document contains information protected by copyright. No part of this document may be
photocopied or reproduced in any form without prior written consent from TomTom N.V.
Model numbers
4PN50, 4PN60, 4PL60
161
Hereby, TomTom declares that the radio equipment type TomTom GO PROFESSIONAL GPS
Navigation system is in compliance with Directive 2014/53/EU. The full text of the EU declaration of
conformity is available at the following internet address:
http://www.tomtom.com/en_gb/legal/declaration-of-conformity/
Accessories supplied with this device
Magnetic Mount
Car charger with TMC traffic receiver if applicable to your country
USB cable
Quick Start Guide
This device can be used in all EU Member States. The frequency bands and the maximum radio
frequency emission power in which this device operates are as follows:
Model Frequency
band
(Bluetooth)
(MHz)
Maximum
radio
frequency
emission
power (dBm)
Frequency
band (WiFi)
(MHz)
Maximum
radio
frequency
emission
power (dBm)
Frequency
band
(GPRS 900)
(MHz)
Maximum
radio
frequency
emission
power (dBm)
Frequency band
(GPRS 1800)
(MHz)
Maximum
radio
frequency
emission
power (dBm)
4PN50 2402 - 2480 -0.45 2412 – 2472 15.45 Not used Not used Not used Not used
4PN60 2402 - 2480 -0.47 2412 – 2472 11.03 Not used Not used Not used Not used
4PL60 2402 - 2480 -0.47 2412 – 2472 11.03 880.2 - 914.8 33 1710.2 - 1784.8 30
CE mark and Radio Equipment Directive for TomTom GO PROFESSIONAL
162
© 1992 - 2017 TomTom. All rights reserved. TomTom and the "two hands" logo are trademarks or
registered trademarks of TomTom N.V. or one of its subsidiaries. Please see tomtom.com/legal for
limited warranty and end user licence agreements applying to this product.
© 1992 - 2017 TomTom. All rights reserved. This material is proprietary and the subject of copyright
protection and/or database rights protection and/or other intellectual property rights owned by
TomTom or its suppliers. The use of this material is subject to the terms of a licence agreement. Any
unauthorised copying or disclosure of this material will lead to criminal and civil liabilities.
The software included in this product contains copyrighted software that is licensed under the GPL. A
copy of that licence can be viewed in the Licence section. You can obtain the complete corresponding
source code from us for a period of three years after our last shipment of this product. For more
information, visit tomtom.com/gpl or contact your local TomTom customer support team via
tomtom.com/support. Upon request, we will send you a CD with the corresponding source code.
Bluetooth®
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and
any use of such marks by TomTom is under license. Other trademarks and trade names are those of
their respective owners.
Wi-Fi®
Wi-Fi® is a registered trademark of Wi-Fi Alliance®. The Wi-Fi CERTIFIED™ Logo is a certification
mark of Wi-Fi Alliance®.
Apple, Mac, iPhone, Siri and the "Download on the App Store" badge
Apple, Mac, iPhone, Siri and the Apple logo are trademarks of Apple Inc., registered in the U.S. and
other countries. App Store is a service mark of Apple Inc.
Android, Google Now, Google Earth and the "Get it on Google Play" badge
Android, Google Now, Google Earth, Google Play, and the Google Play logo are trademarks of Google
Inc.
Copyright notices