Table of Contents
- Overview
- Features
- Unpacking
- A Quick Look at the OneLINK HDMI Camera Extension Module
- Installing the Camera Extension Module
- Configuring the Camera Extension Module
- Telnet Serial Command API
- Specifications
- Troubleshooting
- Warranty Information
- Compliance and Declarations of Conformity
- Index
Vaddio OneLINK HDMI User Manual
Displayed below is the user manual for OneLINK HDMI by Vaddio which is a product in the AV Extenders category. This manual has pages.
Integrator's Complete Guide to the
OneLINK HDMI
Extension Module for HDBaseT Cameras
Document 411-0005-30 Rev. B
February 2017
Contents
Overview 1
Features 1
Unpacking 2
A Quick Look at the OneLINK HDMI Camera Extension Module 3
Front Panel 3
Back Panel 4
Installing the Camera Extension Module 5
Don’t Void Your Warranty! 5
Cabling Notes 5
Mounting the Extension Module 6
RS-232 and IR Forwarding Port Connector Pin-Outs 6
Basic Connections 7
Configuring the Camera Extension Module 8
Compatible Web Browsers 8
Accessing the Web Interface as Admin 9
Web Interface Cheat Sheet 10
Configuring Network Settings 11
Specifying Time Zone and NTP Server 12
Assigning a Hostname 12
Network Configuration 13
Managing Access and Passwords 14
Adding Room Information to the Web Interface 15
Rebooting, Updating, and Resetting 16
Reboot 16
Save or Restore Configuration 17
Restore Factory Settings 17
Start a Firmware Update 18
Contacting Vaddio Technical Support 19
Viewing Diagnostic Logs 20
Telnet Serial Command API 21
help 21
link power 22
network settings get 22
network ping 23
system reboot 23
system factory-reset 24
version 24
sleep 25
history 25
exit 25
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
1
Overview
This guide covers the OneLINK™ HDMI extension module for HDBaseT cameras:
n999-1105-043, North America
n999-1105-143, UK and Europe
n999-1105-943, Australia and New Zealand
This guide provides information about:
nUnpacking and installing the OneLINK HDMI extension module
nThe OneLINK extension module's physical features
nConfiguring the OneLINK extension module
nSpecifications
nTroubleshooting and maintenance
nWarranty and compliance/conformity information
Features
nVideo, power, network, and control on a single Cat-5e(or better)cable
nDistances up to 328 ft (100 m) using Cat-5e cable
nWorks with RoboSHOT™ 20 UHD, RoboSHOT HDBT, and other HDBaseT™ cameras
nSimple, economical, fast installations
nBidirectional control via Ethernet and RS-232
nPasses uncompressed HDMI®video up to 2160p/29.97
nCompatible Vaddio rack mounts are available
Unpacking
Make sure you received all the items you expected.
North America
Part Number 999-1105-043:
nOneLINK HDMI extension module
n48 VDC, 1.36 A power supply
nAC cord set for North America
nQuick Start Guide
UK and Europe
Part Number 999-1105-143:
nOneLINK HDMI extension module
n48 VDC, 1.36 A power supply
nAC cord set for UK
nAC cord set for Europe
nQuick Start Guide
Australia and New Zealand
Part Number 999-1105-943:
nOneLINK HDMI extension module
n48 VDC, 1.36 A power supply
nAC cord set for Australia and New Zealand
nQuick Start Guide
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
A Quick Look at the OneLINK HDMI Camera Extension Module
This section covers the physical features of the OneLINK HDMI extension module for HDBaseT cameras.
Note
The extension module is not a camera control device. You cannot access camera control from the
OneLINK HDMI camera extension module's IP address.
Front Panel
nData Display – Shows the IP and MAC addresses for the OneLINK extension module (not the
camera). Use the IP address to access the OneLINK web interface.
nPower System Reset button (recessed)– Illuminates when the OneLINK extension module has
power.Press to reset the extension module if necessary.
Note
To discover the attached camera's IP address for access to its web interface, point the IR Remote
Commander at the camera and press the Data Screen button to see the camera's IP address on the HDMI
video output.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Back Panel
From the left:
nPower Input Jack – Use the extension module's 48VDC, 1.36A power supply.
nOneLINK Interface Port – Connect a Cat-5e (or better) cable to the camera. This bidirectional
connection carries video, network connectivity, RS-232 control, and 12 VDC power.
nHDMI Output – HDMI video output from the camera.
nRS-232 port – Connect to a camera controller.
nIR Forwarding – To forward IR signals from the camera, if available.Modulated and non-modulated
outputs provided.
nNetwork IP Port – Connect the OneLINK HDMI extension module to the network.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Installing the Camera Extension Module
This section covers:
nThings to know before you start the installation
nBasic connection example
Rack mounting brackets are available for the OneLINK HDMI camera extension module.
Don’t Void Your Warranty!
Caution
This product is for indoor use only. Do not install it outdoors or in a humid environment. Do not allow it to
come into contact with any liquid.
Use only the power supply included with this product. Using a different one will void the warranty, and
could create unsafe operating conditions or damage the product.
Do not install or operate this product if it has been dropped, damaged, or exposed to liquids. If any of these
things happen, return it to Vaddio for safety and functional testing.
All information about this product is available for download at www.vaddio.com/support – no cost, no
registration required.
Cabling Notes
Cable distance between the OneLINK extension module and the camera is a maximum of 328 feet (100 m).
In noisier RF or EMI environments - when in doubt, use shielded Cat-6 cable.
For RS-232 cabling, use Cat-5 or Cat-5e/6 cable with standard RJ-45 connectors between the OneLINK
HDMI extension module and the controller.
Note
Do not use pass-through RJ-45 connectors. These can cause intermittent
connections and degraded signal quality, resulting in problems that may be hard to
diagnose. Use standard RJ-45 connectors and test all cables for proper pin-outs and
continuity before you connect them to Vaddio products.
Pro Tip
To prevent tragic mishaps, label both ends of every cable.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Mounting the Extension Module
If you purchased a mounting kit for this product, follow the instructions supplied with the mount.
RS-232 and IR Forwarding Port Connector Pin-Outs
RS-232 Control Port
RJ-45 connection for a camera controller
1. Unused
2. Unused
3. Unused
4. Unused
5. Unused
6. GND
7. RX (from TX of controller)
8. TX (to RX of controller)
IR output on Euro style 3-pin:
1. Modulated IR
2. Common Ground
3. Non-modulated IR
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Basic Connections
Here is a fairly simple way to connect a RoboSHOT 20 UHDcamera (shown) or other HDBaseTcamera
using the OneLINK HDMI camera extension module. This example also shows a ProductionVIEW PCC
connected directly to the OneLINK HDMI extension module via RS-232, with a PCC Premier camera
controller also able to control the camera from elsewhere on the network.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Configuring the Camera Extension Module
The OneLINK HDMI camera extension module provides a web interface to allow configuration and
administration using a browser.
The web interface allows password-protected administrative access to tasks such as setting passwords,
changing the IP address, viewing diagnostics, and installing firmware updates.
If the network has a DHCP server, the OneLINK HDMI extension module will get its IP address, gateway
and routing information automatically and you will be able to browse to it. In the absence of a DHCP server,
the extension module's default IP address is 169.254.10.1 and its subnet mask is 255.255.255.0. The front
panel display shows the IP address.
If it is 169.254.10.1, then the OneLINK HDMI extension module is using its default static IP address. See
Network Configuration for more information.
You can configure the extension module’s static IP address either through the network or from a computer
connected directly to its Ethernet port. You may need a crossover cable.
Note
The camera extension module is not a camera control device. To configure the camera, use the camera's
web interface. Point the remote at the camera and press the Data Screen button to display the camera's IP
address on the video output.
Compatible Web Browsers
We have tested this product with these web browsers:
nChrome®
nFirefox®
nMicrosoft® Internet Explorer®
nSafari®
We test using the browser version available from the vendor at that time. Older versions of these browsers
are likely to work, and other browsers may also work.
Got it? Then it's time...
All aboard for the tour of the web interface!
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Accessing the Web Interface as Admin
LANDING PAGE
1. Make sure the OneLINK HDMI extension module is connected to the network, or directly to a PC.
2. Read the IP address from the display on the front.
3. Enter the IP address in your browser's address bar. Either a login dialog or the Help page opens.
4. If the login dialog opens, log in with the username admin and the admin password. (Default password:
password)
If the Help page opens, click Admin. Then enter the admin password in the login dialog.
After you log in, the System page opens.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Web Interface Cheat Sheet
When you log in as Admin, you have access to the pages for all system administration tasks.
What do you need to do? Go to this page
Reboot, restore factory defaults, or run firmware updates System
Find the current firmware version System
Add or change information about the room where the equipment is installed, or
the phone number for A/V support
Room Labels
Configure time zone or NTP settings Networking
View or change the OneLINK HDMI extension module's hostname Networking
Configure IP addressing Networking
Change the Admin password Security
Specify whether idle sessions close automatically Security
View or download diagnostic logs for technical support Diagnostics
Access contact information for Vaddio technical support Help
For your convenience, the navigation panel also provides an elegant Logout button for ending your session
gracefully.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Configuring Network Settings
NETWORKING PAGE
Things you can do on this page:
nSpecify time zone and NTP server
nAssign a hostname to the OneLINK HDMI camera extension module
nSpecify DHCP or static IP addressing for the camera extension module
nSet up other networking information
After you enter or change information on this page, click Save.
Note
Changes on the OneLINK HDMI web interface do not affect the attached camera's network configuration.
The camera has its own separate IP address. Use the camera's own web interface to configure the
camera.
Note
DHCP is the default setting, but the extension module will use the default address of 169.254.10.1 if no
DHCP server is available.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Specifying Time Zone and NTP Server
1. To use NTP and to make the time zone and NTP server editable, enable Automatic NTP Updating.
2. Select the desired time zone from the list.
3. If desired, specify the NTP server to use. Otherwise, use the default.
4. Click Refresh to update the displayed date and time.
Assigning a Hostname
The default hostname for the OneLINK HDMI camera extension module is the string vaddio-onelink-
hdmi- followed by the module's MAC address. You can change this in the Hostname field.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Network Configuration
By default, the OneLINK HDMI extension module is configured to use DHCP. If the LAN has a DHCP
server, the OneLINK HDMI camera extension module will get its IP address, gateway and routing
information automatically. If your network uses static IP addressing, you will need to assign an IP address,
subnet mask, and gateway.
Caution
Do not change DHCP/Static addressing, IP address, subnet mask, or gateway unless you are very familiar
with the characteristics and configuration of the network where you install the camera. Errors in network
configuration can make the OneLINK HDMIextension module and the camera inaccessible from the
network.
You can connect a computer directly to the extension module's network port and browse to its web
interface to configure its static IP address and other networking information. You may need a crossover
cable.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Managing Access and Passwords
SECURITY PAGE
Things you can do on this screen:
nAllow people to view the Help screen without logging on (Allow Guest Access)
nSet whether inactive sessionslog off automatically or not
nChange the password for the admin account (default is password)
nChange the password for the user account (default is password)
Note
For best security, Vaddio strongly recommends changing the user and admin passwords from the default.
Using the default passwords leaves the product vulnerable to tampering.
Pro Tip
Make sure you have a way to remember the admin password.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Adding Room Information to the Web Interface
ROOM LABELS PAGE
On this page, you can provide information about the OneLINK HDMI camera extension module's location:
nName of the organization
nName of the room where the equipment is installed
nPhone number of the room where the equipment is installed
nPhone number for the AV or IT support team
This information appears on every page of the OneLINK HDMI web interface.
Note
This does not affect the room information (if any) presented on the web interface for the attached camera.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Rebooting, Updating, and Resetting
SYSTEM PAGE
On the System page, you can:
nView system information
nReboot the OneLINK HDMI extension module
nBack up and restore configuration data
nRestore factory presets
nSelect firmware update files and run the updates (there will be some over the life of the OneLINK
Interface)
The system information includes the version – so you don't need to guess about whether the latest update
has already been installed.
Reboot
This may help if the camera attached to the OneLINK HDMI extension module stops responding as you
expect.
In the System Utilities section of the System page, click Reboot.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Save or Restore Configuration
At this time, configuration data can only be restored (imported) if the extension module is using the same
version of firmware as when the configuration was saved (exported).
To save the OneLINK HDMI extension module's current configuration:
Click Export Data. The configuration file downloads to your computer's default download location.
To restore an exported configuration:
1. Click Import Data. The Import Data dialog opens.
2. Click Choose File, and select the configuration file. The filename is the same as the OneLINK HDMI
extension module's hostname, with the file extension .dat - for example, vaddio-onelink-hdmi-
EC-11-27-FD-B7-E3.dat. The extension module loads the configuration and reboots.
Restore Factory Settings
Click Restore Factory Settings to return to the default configuration. Read the confirmation message
before you click on Continue or Cancel.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Start a Firmware Update
1. Be sure you have downloaded the appropriate update file to your computer.
2. Click Choose File from the Firmware Update section of the System page, and select the update file.
3. Click Begin Firmware Update.
4. READ the information in the Confirm dialog box and be sure you understand it. This stuff is boring, but it
could save you a lot of time and aggravation.
5. When you are ready to start the update, click Continue. A progress message box opens to show the
firmware update is in progress.
6. If the update process presents warnings or error messages, read them carefully.
7. Contact Vaddio technical support if you encounter any problems with the update.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Contacting Vaddio Technical Support
HELP PAGE
This page provides Vaddio Technical Support contact information.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Viewing Diagnostic Logs
DIAGNOSTICS PAGE
If you encounter a problem that you can’t solve, your Vaddio technical support representative may ask you
to download and email the log file available from the Diagnostics screen.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Telnet Serial Command API
The Vaddio Telnet serial command API is a high-level, text-based command line interface. Use a Telnet
client to access the API via the network. The default Telnet port is 23.Telnet sessions require the
administrator account login.
Using a question mark as a command parameter will bring up
a list of available commands for the menu you are in.
Things to know about control via Telnet session:
nCommand lines are terminated with a carriage return.
nAll ASCII characters (including carriage returns)are
echoed to the terminal program and appended with the
VT100 string ESC[J (hex 1B 5B 4A), which most terminal
programs automatically strip.
nCTRL-5 Clears the current serial buffer on the device.
Typographical conventions:
n{x | y | z} – Choose x, y, or z.
n<variable> – Substitute the desired value here.
n< x - y > – Valid range of values is from x through y.
n[parameter] – Parameter is not required.
Note
The commands in this guide refer to the OneLINK HDMI camera extension module. To control the camera
itself, open a Telnet session to the camera's IP address and use the camera's Telnet commands.
help
Displays an overview of the CLI syntax.
Synopsis help
Example help
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
link power
Sets the camera connection on or off.
Note
The camera extension module is not a camera control device. To set the camera to standby instead of
powering it off, use the camera's remote or other camera control interface to issue a standby command
directly to the camera.
Synopsis link power {on | off }
Options off Powers off the camera connection.
on Powers on the camera connection.
Examples >link power off
OK
>
Powers off the camera connection.
network settings get
Returns the current network settings for MAC address, IP address, subnet mask, and gateway.
Synopsis network settings get
Example >network settings get
Name eth0:WAN
MAC Address 00:1E:C0:F6:CA:7B
IP Address 192.168.1.67
Netmask 255.255.255.0
VLAN Disabled
Gateway 192.168.1.254
OK
>
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
network ping
Sends an ICMP ECHO_REQUEST to the specified IP address or hostname.
Synopsis network ping [count <count>] [size <size>] <destination-ip>
Options <count> The number of ECHO_REQUEST packets to
send. Default is five packets.
<size> The size of each ECHO_REQUEST packet.
Default is 56 bytes.
<destination-ip> The IP address where the ECHO_REQUEST
packets will be sent.
Examples >network ping 192.168.1.66
PING 192.168.1.66 (192.168.1.66): 56 data bytes
64 bytes from 192.168.1.66: seq=0 ttl=64 time=0.476 ms
64 bytes from 192.168.1.66: seq=1 ttl=64 time=0.416 ms
64 bytes from 192.168.1.66: seq=2 ttl=64 time=0.410 ms
64 bytes from 192.168.1.66: seq=3 ttl=64 time=0.410 ms
64 bytes from 192.168.1.66: seq=4 ttl=64 time=3.112 ms
--- 192.168.1.66 ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 0.410/0.964/3.112 ms
>
Sends five ECHO_REQUEST packets of 56 bytes each to the host at
192.168.1.66.
>network ping count 10 size 100 192.168.1.1
Sends 10 ECHO_REQUEST packets of 100 bytes each to the host at 192.168.1.1.
The command returns data in the same form as above.
system reboot
Reboots the system either immediately or after the specified delay. Note that a reboot is required when
resetting the system to factory defaults (system factory-reset).
Synopsis system reboot [<seconds>]
Options <seconds> The number of seconds to delay the reboot.
Examples >system reboot
OK
>
The system is going down for reboot NOW! onelink-hdmi-D8-80-39-62-A7-C5
Reboots the system immediately.
>system reboot 30
Reboots the system in 30 seconds. The response appears at the end of the delay.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
system factory-reset
Gets or sets the factory reset status. When the factory reset status is on, the extension module resets to
factory defaults on reboot.
Note
This does not reset the camera.
Synopsis system factory-reset {get | on | off}
Options get Returns the camera's current factory reset
status.
on Enables factory reset on reboot.
off Disables factory reset on reboot.
Examples >system factory-reset get
factory-reset (software): off
factory-reset (hardware): off
OK
>
Returns the factory reset status.
This evaluates the most recent system factory-reset on or off command, if
one has been received, then reads the rear panel DIP switches and returns the
status on if they are all in the down position.
>system factory-reset on
factory-reset (software): on
factory-reset (hardware): off
OK
>
Enables factory reset upon reboot.
Note
This command does not initiate a factory reset. The factory reset takes place on the
next reboot.
version
Returns the current firmware version of the extension module.
Synopsis version
Example version
Returns current firmware version information in a form something like
this:
Commit 9116ca13deff8990088d5ef9fa40903c094da1bb
HDLink RX4.6.1*0.04-TX4.6.1*0.03
System Version OneLINK HDMI 1.0.1
OK
>
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
sleep
Pauses for the specified number of milliseconds before evaluating and executing the next command.
Synopsis sleep <milliseconds>
Options <milliseconds> The number of milliseconds (1 to 10000)to
pause.
Example >sleep 7000
OK
>
Pause for 7 seconds (7000 milliseconds) before returning.
history
Returns the most recently issued commands from the current Telnet session. Since many of the programs
read user input a line at a time, the command history is used to keep track of these lines and recall historic
information.
Synopsis history <limit>
Options <limit> Integer value specifying the
maximum number of commands to
return.
Examples history
Displays the current command buffer.
history 5
Sets the history command buffer to remember the last 5 unique entries.
Additional information You can navigate the command history using the up and down arrow
keys.
This command supports the expansion functionality from which previous
commands can be recalled from within a single session. History
expansion is performed immediately after a complete line is read.
Examples of history expansion:
* !! Substitute the last command line.
* !4 Substitute the 4th command line (absolute as per ’history’
command)
* !-3 Substitute the command line entered 3 lines before (relative)
exit
Ends the command session and closes the socket.
Synopsis exit
Example exit
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Specifications
Capabilities
Video output
passed from
camera
HDMI 1.4b – matches camera
resolution, up to 2160p/29.97
Power to camera 12 VDC, 3 Amp
Compatible
cameras
RoboSHOT 20 UHD,
RoboSHOTHDBT, other HDBaseT
cameras
OneLINK HDMI power
supply
48 VDC, 1.36 Amp
Maximum cable
length
328 ft (100m) Cat-5e cable; shielded Cat-6 recommended where EMI/RF interference is
an issue
Physical and Environmental
Height 1.72 in. (44 mm)/1U Operating
temperatute
0 °C to 40°C (32°F to 104°F)
Width 8.375 in. (213 mm)/half-rack Operating humidity 20% to 80% RH (non-condensing)
Depth 6.00 in. (152 mm) Storage temperature 0° to 40° C (32°F to 104°F)
Weight 1.55 lbs. (703 g) Storage humidity 20% to 80% RH (non-condensing)
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Troubleshooting
Keep in mind that the OneLINK HDMI extension module is a connectivity solution, not a control device.
When the camera connected to the OneLINK HDMI extension module doesn't behave as you expect,
check the camera's indicator light before you do anything else. If the camera is a RoboSHOT series
camera, its indicator light is blue during normal operation. Other common status indications for Vaddio
cameras:
nPurple – in standby (low power) mode.
nYellow – firmware update in progress.
nOff – no power to the camera.
Refer to the camera manual for more information on camera status indications and troubleshooting.
Next, check the OneLINK HDMI web interface for error messages.
If neither of these reveal the problem, use this table to determine whether it's time to call Vaddio Technical
Support.
Caution
The camera and the OneLINK extension module become hot to the touch during normal operation. Use
caution when servicing them.
What is it doing? Possible causes Check and correct
The camera is not
receiving power
(status light is off)
The camera is not connected to
the OneLINK module.
Connect the cable from the OneLINK
module to the camera.
The power pack for the
OneLINK module is not plugged
in to main power.
Plug the power pack into a wall outlet.
The OneLINK cable is bad. Replace the cable.
The wall outlet is not active.
(Check by finding out if it
powers something else, such
as a laptop or phone charger.)
Plug the OneLINK power pack into a
different outlet.
The OneLINK module is bad.
("He's dead, Jim.")
Contact your reseller or Vaddio
Technical Support.
The camera is on, but
its web interface is
not available.
The camera is not using the IP
address you browsed to.
Point the remote at the camera and
press the Data Screen button to see
the camera's IP address on the HDMI
video output.
The Ethernet cable is not
connected to the OneLINK
module.
Make sure all cables are connected.
The Ethernet cable is bad. Replace the cable.
Comm errors / cannot
discover camera
Ethernet or RS-232 cable
connected to the wrong port
Check the cable connections.
The OneLINK module is
connected to the wrong type of
camera
Be sure the OneLINK module is
connected to an HDBaseT-capable
camera output.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
What is it doing? Possible causes Check and correct
The camera is on but
not transmitting video.
Possible camera issue Refer to troubleshooting in the camera
manual.
Camera does not go
to ready state;
indicator remains
purple
Camera firmware may be out of
date
Check the camera's firmware version;
update the camera firmware if
necessary
Possible cable issue Test with shorter cables.
Try re-terminating the cable.
Video drops out
repeatedly
Possible cable length issue Try Cat-5e cable. Higher-grade cable
= more twists, longer length of
individual conductors.
Possible cable inductance
issue
Do not store excess cable by coiling it
neatly.
Best practice: Build cables to the
required length.
Pro tip
A short cable can be useful when you are troubleshooting problems, but is not recommended for extended
periods of operation.
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Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Warranty Information
See Vaddio Warranty, Service and Return Policies posted on support.vaddio.com for complete details.
Hardware* warranty: Two (2) year limited warranty on all parts and labor for Vaddio manufactured
products.Vaddio warrants its manufactured products against defects in materials and workmanship for a
period of two years from the day of purchase, to the original purchaser, if Vaddio receives notice of such
defects during the warranty.Vaddio, at its option, will repair or replace products that prove to be
defective.Vaddio manufactures its hardware products from parts and components that are new or
equivalent to new in accordance with industry standard practices.
Exclusions:The above warranty shall not apply to defects resulting from improper or inadequate
maintenance by the customer, customers applied software or interfacing, unauthorized modifications or
misuse, mishandling, operation outside the normal environmental specifications for the product, use of the
incorrect power supply, modified power supply or improper site operation and maintenance.OEM and
special order products manufactured by other companies are excluded and are covered by the
manufacturer’s warranty.
Vaddio Customer Service:Vaddio will test, repair, or replace the product or products without charge if the
unit is under warranty. If the product is out of warranty, Vaddio will test then repair the product or
products.The cost of parts and labor charge will be estimated by a technician and confirmed by the
customer prior to repair.All components must be returned for testing as a complete unit.Vaddio will not
accept responsibility for shipment after it has left the premises.
Vaddio Technical Support:Vaddio technicians will determine and discuss with the customer the criteria
for repair costs and/or replacement. Vaddio Technical Support can be contacted by email at
support@vaddio.com or by phone at one of the phone numbers listed on support.vaddio.com.
Return Material Authorization (RMA) number:Before returning a product for repair or replacement
request an RMA from Vaddio’s technical support.Provide the technician with a return phone number, e-
mail address, shipping address, product serial numbers and original purchase order number.Describe the
reason for repairs or returns as well as the date of purchase. See the General RMA Terms and Procedures
section for more information. RMAs are valid for 30 days and will be issued to Vaddio dealers only.End
users must return products through Vaddio dealers. Include the assigned RMA number in all
correspondence with Vaddio.Write the assigned RMA number clearly on the shipping label of the box when
returning the product.All products returned for credit are subject to a restocking charge without
exception.Special order product are not returnable.
Voided varranty:The warranty does not apply if the original serial number has been removed or if the
product has been disassembled or damaged through misuse, accident, modifications, use of incorrect
power supply, use of a modified power supply or unauthorized repair.
Shipping and handling:Vaddio will not pay for inbound shipping transportation or insurance charges or
accept any responsibility for laws and ordinances from inbound transit.Vaddio will pay for outbound
shipping, transportation, and insurance charges for all items under warranty but will not assume
responsibility for loss and/or damage by the outbound freight carrier.If the return shipment appears
damaged, retain the original boxes and packing material for inspection by the carrier.Contact your carrier
immediately.
Products not under warranty: Payment arrangements are required before outbound shipment for all out of
warranty products.
29
Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Compliance and Declarations of Conformity
Compliance testing was performed to the following regulations:
nFCC Part 15 (15.107, 15. 109), Subpart B Class A
nICES-003, Issue 4: 2004Class A
nEN 55022 A: 2006 + A1: 2007 Class A
nKN24 2008 (CISPR 24: 1997 + A1: 2000 + A2: 2002) Class A
nKN22 2008 (CISPR 22: 2006) Class A
nEMC Directive 2004/108/EC Class A
nEN 55024: A2: 2003 Class A
nEN 60950-1:2006+A11: 2009+A1: 2010+A12: 2011 Safety
FCC Part 15 Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15, Subpart B, of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at his/her own expense.
Operation is subject to the following two conditions: (1) This device may not cause interference, and (2)
This device must accept any interference including interference that may cause undesired operation of the
device.
Changes or modifications not expressly approved by Vaddio can affect emission compliance and could
void the user’s authority to operate this equipment.
ICES-003 Compliance
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’emet pas de bruits radioélectriques dépassant les limites applicables aux
appareils numeriques de la classe A préscrites dans le Règlement sur le brouillage radioélectrique édicte
par le ministère des Communications du Canada.
30
Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
European Compliance
This product has been evaluated for Electromagnetic Compatibility under the EMC Directive for Emissions
and Immunity and meets the requirements for a Class A digital device. In a domestic environment this
product may cause radio interference in which case the user may be required to take adequate measures.
Standard(s) To Which Conformity Is Declared:
EMC Directive 2004/108/EC
EN 55022:2010Conducted and Radiated Emissions
EN 55024:1998 + Amendments A1: 2001 + A2:2003 Immunity
nEN 61000-4-2: 1995 + Amendments A1: 1998 + A2: 2001 Electrostatic Discharge
nEN 61000-4-3: 2006 + A1: 2008 Radiated Immunity
nEN 61000-4-4: 2004 + Corrigendum 2006 Electrical Fast Transients
nEN 61000-4-5: 2006 Surge Immunity
nEN 61000-4-6: 2009 Conducted Immunity
nEN 61000-4-8: 2010 Power Frequency Magnetic Field
nEN 61000-4-11: 2004 Voltage Dips, Interrupts and Fluctuations
KN24 2008 (CISPR 24: 1997 + A1: 2000 + A2: 2002)IT Immunity Characteristics
nEN 61000-4-2 Electrostatic Discharge
nEN 61000-4-3 Radiated Immunity
nEN 61000-4-4 Electrical Fast Transients
nEN 61000-4-5 Surge Immunity
nEN 61000-4-6 Conducted Immunity
nEN 61000-4-8 Power Frequency Magnetic Field
nEN 61000-4-11 Voltage Dips, Interrupts and Fluctuations
IEC 60950-1:2005 (2nd Edition); Am 1:2009 Safety
EN 60950-1: 2006+A11: 2009+A1: 2010+A12: 2011 Safety
31
Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Index
A
admin login 9, 14
changing 14
anatomy of the extension module 3
API 21
syntax help 21
automatic inactivity time-out (web
interface) 14
automatic NTP updating 12
B
backing up a configuration 17
browser compatibility 8
C
cable connectors 4-5
cables 5
camera control devices 7
cameras 7
cheat sheet, web interface 10
command history 25
compatibility, browsers 8
configuration, saving or restoring 17
connection example 7
connectors 4-6
identification 4
pin-outs, RS-232 and IR forwarding 6
cycle power to the camera 22
D
damage, preventing 5
default IP address 8
default password 9
default settings, restoring 17, 24
DHCP 11, 13
diagnostic logs 20
Diagnostics page (web) 20
E
equipment location information (web
interface) 15
F
factory defaults, restoring 17, 24
fault isolation 27
firmware update 18
firmware version 24
front panel display 3
G
getting help 19
guest access, allowing 14
H
hardware reset 3
Help page (web) 19
hostname 11-12
I
importing a configuration 17
inactive sessions (web interface) 14
information, equipment location 15
installation, typical 7
IP address 8, 11, 13
changing 13
default 8, 11
IP address display 3
IR forwarding connector pin-out 6
L
locations of connectors 4
log files 20
M
MAC address display 3
N
network configuration 11, 13, 22
changing 11
default 11, 13
Networking page (web) 11
NTP server 12
P
page 11, 14-16, 19-20
Diagnostics 20
Help 19
Networking 11
Room Labels 15
Security 14
System 16
passwords 9, 14
changing 14
default 9
performance specifications 26
32
physical and environmental specifications 26
pin-outs for RS-232 and IR forwarding con-
nectors 6
ping command 23
power on/power off 22
camera 22
problems, solving 27
product returns and repairs 29
Q
quick reference, web interface 10
R
rebooting the extension module and
camera 16, 23
reset button location 3
restoring a configuration 17
restoring default settings 17, 24
RJ-45 connectors 5
RoboSHOT 20 UHD 7
room information, adding 15
RS-232 connector pin-out 6
S
saving a configuration 17
Security page (web) 14
settings, default, restoring 17, 24
software update 18
solving problems 27
specifications 26
static IP address 11, 13
storing a configuration 17
supported web browsers 8
System page (web) 16
system time 12
T
technical specifications 26
technical support 19
Telnet command help 21
Telnet session 21, 25
ending 25
history 25
time zone 12
troubleshooting 27
U
update 18
user login 14
changing 14
V
version, firmware 24
W
warranty 5, 29
web browsers supported 8
web interface 10-11, 14-16, 19-20
cheat sheet 10
Diagnostics page 20
Help page 19
Networking page 11
Room Labels page 15
Security page 14
System page 16
33
Integrator's Complete Guide to the OneLINK HDMI Extension Module for HDBaseT Cameras
Vaddio is a brand of Milestone AV Technologies · www.vaddio.com · Phone 800.572.2011 /
+1.763.971.4400 · Fax +1.763.971.4464 · Email info@vaddio.com
Visit us at support.vaddio.com for firmware updates, specifications, drawings, manuals, technical support
information, and more. Vaddio, OneLINK,and RoboSHOT are trademarks or registered trademarks of
Milestone AV Technologies. The terms HDMI and HDMI High-Definition Multimedia Interface, and the
HDMI logo, are trademarkes or registered trademarks of HDMI Licensing LLC in the United States and
other countries. HDBaseT™ and the HDBaseT Alliance logo are trademarks of the HDBaseT Alliance.
Exmor® is a trademark of Sony Corporation. All other brand names or marks are used for identification
purposes and are trademarks of their respective owners. In British Columbia, Milestone AV Technologies
ULC carries on business as MAVT Milestone AV Technologies ULC.
©2017 Milestone AV Technologies