Table of Contents
- Overview
- Unpacking the Camera
- A Quick Look at the Camera
- Installing the Camera
- Don’t Void Your Warranty!
- Before You Start
- Installing the Wall Mount
- About Ceiling-Mounted Cameras
- Cabling Notes
- Basic Connection Diagrams
- Options for Power and Other Connections
- RS-232 Serial Communication Settings and Port Pin-outs
- Speed and Encoding
- Connector Pin-Out
- Installing the Camera
- Powering Up the Camera
- Status Light
- Using the IR Remote
- Web Interface
- System Administration
- For Non-DHCP Environments: Configuring the Device with a Static IP Address fo...
- Changing the Camera's Hostname
- Optional For DHCP Environments: Changing from a DHCP Address to a Static IP A...
- Specifying Time Zone and NTP Server
- Managing Access and Passwords
- Disabling Telnet Access
- Enabling or Requiring HTTPS
- Adding Room Information to the Camera's Web Interface
- Saving (Exporting) or Restoring (Importing) a Camera Configuration
- Installing a Camera Firmware Update
- Rebooting the Camera
- Contacting Vaddio Technical Support
- Accessing the Diagnostic Logs
- Configuring Camera Behavior
- Configuring IP Streaming
- Adjusting the Focus
- Defining Video Mute Behavior for the RoboSHOT 40 UHD Camera
- Lighting and Color Adjustments: Setting up Custom CCU Scenes
- Lighting and Image Quality Cheat Sheet
- Color Adjustment Cheat Sheet
- Setting the Custom Home Position and Other Preset Shots
- Renaming Presets and Custom CCU Scenes
- Setting the Speed for Manual Movements
- Setting the Direction for Camera Movements
- Genlock Settings and Adjustments – RoboSHOT 40 UHD Only
- Reading the Camera's Switches
- Software Switch Settings – RoboSHOT 40 UHD Only
- Software Switch Settings – Both Models
- Operating the Camera from the Web Interface
- Telnet Command Reference
- RS-232 Serial Command Reference
- Specifications
- Troubleshooting and Care
- Check the Status Light First
- Check the Cables Next
- Power/Responsiveness Issues
- Video and Streaming Issues
- Camera Control and Other Issues
- Restoring Factory Settings from the Web Interface
- Restoring Factory Default Settings Via Hardware – RoboSHOT 20 UHD
- Restoring Factory Default Settings Via Hardware – RoboSHOT 40 UHD
- Operation, Storage, and Care
- Compliance Statements and Declarations of Conformity
- Warranty and Return Policy
- Photo Credits
- Index
Vaddio RoboSHOT 40 UHD User Manual
Displayed below is the user manual for RoboSHOT 40 UHD by Vaddio which is a product in the Video Conferencing Cameras category. This manual has pages.
Related Manuals
Complete Manual for
RoboSHOT 20 UHD
and RoboSHOT 40 UHD
Professional PTZ Cameras
Document 411-0028-30 Rev. C
January 2019
ii
Contents
Overview 1
What's in this Guide 1
Camera Features 1
Unpacking the Camera 2
A Quick Look at the Camera 4
Front of the Camera 4
RoboSHOT 20 UHD:Back of the Camera 5
RoboSHOT 40 UHD:Back of the Camera 6
Camera Switch Settings 7
Video Resolution Selector 7
Camera Behavior Settings for RoboSHOT 20 UHD 8
Installing the Camera 9
Don’t Void Your Warranty! 9
Before You Start 9
Installing the Wall Mount 10
About Ceiling-Mounted Cameras 10
Cabling Notes 11
Basic Connection Diagrams 12
Options for Power and Other Connections 13
RS-232 Serial Communication Settings and Port Pin-outs 14
Speed and Encoding 14
Connector Pin-Out 14
Installing the Camera 15
Powering Up the Camera 16
Status Light 16
Using the IR Remote 17
IR Remote Cheat Sheet 17
IR Remote Details 18
Storing a Preset Using the Remote 18
Clearing a Preset Using the Remote 18
Web Interface 19
Getting the Camera's IP Address 19
Accessing the Web Interface 19
Browser Support 19
User Access 20
Administrative Access 21
Compact Menu View 21
Web Interface Cheat Sheet 22
System Administration 23
For Non-DHCP Environments: Configuring the Device with a Static IP Address for Initial
Installation 23
Changing the Camera's Hostname 25
Optional For DHCP Environments: Changing from a DHCP Address to a Static IP Address 26
Specifying Time Zone and NTP Server 27
Managing Access and Passwords 28
Disabling Telnet Access 28
Enabling or Requiring HTTPS 29
Adding Room Information to the Camera's Web Interface 30
Saving (Exporting) or Restoring (Importing)a Camera Configuration 31
Installing a Camera Firmware Update 32
Rebooting the Camera 33
Contacting Vaddio Technical Support 34
Accessing the Diagnostic Logs 34
Configuring Camera Behavior 35
Configuring IP Streaming 35
Setting up RTSPStreaming in Easy Mode 36
Setting up RTSP Streaming in Custom Mode 37
RTSPStreaming Protocol and URL 38
Configuring RTMP Streaming 39
Advanced: Changing MTU 41
Stopping the IP Stream 41
Adjusting the Focus 42
Defining Video Mute Behavior for the RoboSHOT 40 UHD Camera 42
Lighting and Color Adjustments: Setting up Custom CCU Scenes 43
Lighting Adjustments 44
Fine-Tuning Image Quality and Color 45
Saving Color and Lighting Settings 45
Lighting and Image Quality Cheat Sheet 46
Color Adjustment Cheat Sheet 47
Setting the Custom Home Position and Other Preset Shots 48
Renaming Presets and Custom CCU Scenes 48
Setting the Speed for Manual Movements 49
Setting the Direction for Camera Movements 49
Genlock Settings and Adjustments – RoboSHOT 40 UHD Only 50
Reading the Camera's Switches 51
Software Switch Settings – RoboSHOT 40 UHD Only 52
Software Switch Settings – Both Models 53
Operating the Camera from the Web Interface 54
Switching the Camera Off or On (Standby) 54
Stop or Resume Sending Video (Mute) 54
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
Moving the Camera 55
Zooming In or Out 55
Moving the Camera to a Preset Position 55
Adjusting the Color and Lighting 55
Telnet Command Reference 56
camera home 57
camera pan 57
camera tilt 58
camera zoom 59
camera focus 60
camera preset 61
camera ccu get 62
camera ccu set 63
camera ccu scene 64
camera led 64
camera standby 65
video mute 65
streaming settings get 66
streaming ip enable 67
network ping 67
network settings get 68
system reboot 68
system factory-reset 69
history 70
version 70
help 71
exit 71
RS-232 Serial Command Reference 72
Camera Movement, Zoom, and Focus Commands 72
Movement, Zoom, and Focus Inquiry Commands 74
Color and Light Management Commands 75
Shutter Speed Values 77
Iris Position Values 78
Iris Gain Values 79
Iris Gain Limit Values 79
Color and Light Management Inquiry Commands 80
Other Commands 80
Other Inquiry Commands 81
Specifications 82
Troubleshooting and Care 83
Check the Status Light First 83
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
Check the Cables Next 83
Power/Responsiveness Issues 83
Video and Streaming Issues 84
Camera Control and Other Issues 85
Restoring Factory Settings from the Web Interface 86
Restoring Factory Default Settings Via Hardware – RoboSHOT 20 UHD 86
Restoring Factory Default Settings Via Hardware – RoboSHOT 40 UHD 86
Operation, Storage, and Care 87
Compliance Statements and Declarations of Conformity 88
FCC Part 15 Compliance 88
ICES-003 Compliance 88
European Compliance 89
Warranty and Return Policy 90
Photo Credits 94
Index 95
v
Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
1
Overview
This guide covers the RoboSHOT®20 UHD and RoboSHOT 40 UHD professional PTZ cameras:
nRoboSHOT 20 UHD, North America – 999-9950-
000 (silver/black); 999-9950-000W (white)
nRoboSHOT 20 UHD, Europe/UK – 999-9950-001
(silver/black); 999-9950-001W (white)
nRoboSHOT 20 UHD, Australia/New Zealand– 999-
9950-009 (silver/black); 999-9950-009W (white)
nRoboSHOT 40 UHD, North America – 999-9952-
000 (black); 999-9952-000W (white)
nRoboSHOT 40 UHD, Europe/UK – 999-9952-001
(black); 999-9952-001W (white)
nRoboSHOT 40 UHD, Australia/New Zealand – 999-9952-009 (black); 999-9952-009W (white)
What's in this Guide
This guide covers:
nUnpacking
nPhysical features
nSwitch settings
nInstallation
nControlling the camera using the IR remote
nWeb interface:system administration and performance/behavior configuration
nTelnet and RS-232 API references
nSpecifications
nTroubleshooting
nWarranty and compliance/conformity information
For your convenience, the information you need to install this product is also available in the smaller, stand-
alone Installation Guide for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ
Cameras, which covers unpacking, physical features, switch settings, installation, and initial power-up.
Download manuals, dimensional drawings, and other information from www.vaddio.com/support.
Camera Features
nBack-illuminated, ultra high definition Exmor R™ sensor delivers native UHD (3840 x 2160) video
nImaging and performance comparable to 3-chip cameras
nProfessional performance and flexibility, with simultaneous 3G-SDI, HDMI, and H.264 IP streaming
nRoboSHOT 40 UHD is Vaddio's first camera with genlock
nView the RTSP stream from the camera using any standards-based media viewer
nRoboSHOT 20 UHD: 12x optical zoom; 20x combined optical and digital zoom; horizontal field of view
74° (wide) to 4.8° (tele) at 20x
nRoboSHOT 40 UHD: 20x optical zoom; 40x combined optical and digital zoom; horizontal field of view
70º (wide) to 4.1º (tele) at 20x
nTri-Synchronous Motion™ simultaneous 3-axis pan/tilt/zoom movement between presets
nSmooth, silent direct-drive motors – ultra-accurate positioning, from 120° per second down to 0.35° per
second
nWeb interface for remote administration and operation, integration-ready Telnet or serial RS-232 control,
presenter-friendly IR remote control
Unpacking the Camera
Make sure you received all the items you expected.
Caution
Always support the camera's base when picking it up. Lifting the camera by its head or mounting
arm will damage it.
RoboSHOT 20 UHD, silver/black, North America – 999-9950-000
RoboSHOT 20 UHD, white, North America – 999-9950-000W
RoboSHOT 20 UHD, silver/black, Europe and UK – 999-9950-001
RoboSHOT 20 UHD, white, Europe and UK – 999-9950-001W
RoboSHOT 20 UHD, silver/black, Australia and New Zealand – 999-9950-009
RoboSHOT 20 UHD, white, Australia and New Zealand – 999-9950-009W
nRoboSHOT 20 UHD camera, 998-9950-000
n12 VDC, 3.0 A switching power supply with AC cord set(s)
nThin Profile Wall Mount with mounting hardware, black (535-2000-240) or white (535-2000-240W),
depending on camera color
nVaddio IR Remote Commander (998-2100-000)
nEZCamera RS-232 Control Adapter (998-1001-232)
nQuick Start Guide
OR
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
RoboSHOT 40 UHD, black, North America – 999-9952-000
RoboSHOT 40 UHD, white, North America – 999-9952-000W
RoboSHOT 40 UHD, black, Europe and UK – 999-9952-001
RoboSHOT 40 UHD, white, Europe and UK – 999-9952-001W
RoboSHOT 40 UHD, black, Australia and New Zealand – 999-9952-009
RoboSHOT 40 UHD, white, Australia and New Zealand – 999-9952-009W
nRoboSHOT 40 UHD camera, 998-9950-000
n12 VDC, 3.0 A switching power supply with AC cord set(s)
nThin Profile Wall Mount with mounting hardware, black or white depending on camera color
nVaddio IR Remote Commander (998-2100-000)
nEZCamera RS-232 Control Adapter (998-1001-232)
nQuick Start Guide
OR
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
A Quick Look at the Camera
This section covers the physical features of the camera.
Front of the Camera
nCamera and Zoom Lens, RoboSHOT 20 UHD (image on the left):20x zoom range; 4.8° field of
view at 20x. Horizontal field of view up to 74°. Optical zoom to 12x, combined optical and digital zoom
from 12x to 20x.
nCamera and Zoom Lens, RoboSHOT 40 UHD (image on the right): 40x zoom range; 4.1° field of
view at 40x. Horizontal field of view up to 70°. Optical zoom to 20x, combined optical and digital zoom
from 20x to 40x at 1080p, or 20x to 30x at 2160p.
nDual-arm mount provides superior stability.
nIR Sensors: Sensors in the front of the camera base receive signals from the remote. Make sure
there's nothing directly in front of the camera base, and point the remote at the camera.
nStatus indicator: The multicolored LED indicates the camera's current state.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
RoboSHOT 20 UHD:Back of the Camera
From left to right:
n12 VDC, 3.0 A power connector – For local power. Not used when connecting the camera to a
OneLINK device or a PoE++ power injector. Use only the 12 VDC, 3A power supply.
nOneLINK HDBaseT connector – Network connectivity for streaming and control; also for power if a
PoE++ injector or OneLINK device is used.
nHDMI connector – HDMI video output.
nHD-SDI connector – HD-SDI video output.
nRS-232 port – Allows an external device to control the camera using a modified VISCA protocol. See
RS-232 Serial Communication Settings and Port Pin-outs.
nHDvideo select switch – Sets the video output resolution.
nCamera Settings DIP switches – Sets camera behaviors such as IR remote frequency, image flip,
and RS-232 baud rate. See Camera Settings for more information.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
RoboSHOT 40 UHD:Back of the Camera
From left to right:
n12 VDC, 3.0 A power connector – For local power. Not used when connecting the camera to a
OneLINK device or a PoE++ power injector. Use only the 12 VDC, 3A power supply.
nOneLINK HDBaseT connector – Network connectivity for streaming and control; also for power if a
PoE++ injector or OneLINK device is used.
nHDMI connector – HDMI video output.
nSDI connector – 3G-SDI video output.
nSync connector – For genlock signal.
nRS-232 port – Allows an external device to control the camera using a modified VISCA protocol. See
RS-232 Serial Communication Settings and Port Pin-outs.
nCamera Settings rotary switch – Sets the video output resolution.
Note
Alabel on the bottom of the camera lists the physical switch settings.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
Camera Switch Settings
Both models use a rotary switch to set the video resolution. The RoboSHOT 20 UHD camera uses DIP
switches to set some basic camera behaviors; the RoboSHOT 40 UHD camera uses "soft DIP switches"
in the web interface to set these behaviors.
A label on the bottom of the camera provides a quick reference for setting the switch or switches on the
back. After the camera is installed, you can read all switches from the camera's web interface.
Set the switch or switches on the back of the camera before mounting the camera.
Video Resolution Selector
Set the desired output resolution for the camera with the rotary switch.
Notes
The maximum resolution for the HD-SDI output and the IP stream is 1080p.
On the RoboSHOT 20 UHD, when the video output is set to 1080p/29.97 or 1080p/25 (rotary switch
positions 4 and 5), the HDMI output is at double the specified frame rate, with each frame doubled. Other
outputs deliver the specified frame rate. This is a limitation of the camera hardware.
On the RoboSHOT 40 UHD, zoom is limited to 30x at 2160p.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
Camera Behavior Settings for RoboSHOT 20 UHD
DIP switches on the back of the RoboSHOT 20 UHD set its basic behaviors.
Note
When the camera is not inverted, DIP switches are in their default positions when they are up.
IR1, IR2, IR3 (Frequency Selection): If there are multiple cameras in the room, use switches 1 and 2 to
configure each with a different IR frequency to allow the IR Remote Commander to control them
independently. Then use the Camera Select buttons at the top of the remote to select the camera you want
to control.
nSW1 and SW2 up: IR frequency 1
nSW1 down, SW2 up: IR frequency 2
nSW1 up, SW2 down: IR frequency 3
IR: Leave switch 3 UP if the IR remote will be used.
Image Flip: If mounting the camera upside-down, set switch 4 DOWN: IMAGE FLIP ON.
Baud Rate:Set switch 5to the baud rate of the device connected to the RS-232 port. The default is 9600
bps. The 38400 baud setting is optional if the connected control device supports it.
Switch 6 is not currently used.
Note
On the RoboSHOT 40 UHD, these settings are available using the corresponding soft DIP switches on the
System page of the web interface. See Software Switch Settings – RoboSHOT 40 UHD Only.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
Installing the Camera
This section covers:
nSelecting the location for the camera
nInstalling the mount
nConnection diagrams
nRS-232 cable pin-out and communication settings
nConnecting and mounting the camera
Don’t Void Your Warranty!
Caution
Always support the camera's base when picking it up. Lifting the camera by its head or mounting
arm will damage it.
Caution
This product is for indoor use. Use an appropriate protective enclosure if installing it outdoors or in a humid
environment.
Do not install or operate this product if it has been dropped, damaged, or exposed to liquids. If any of these
things happen, return it to Vaddio for safety and functional testing.
Caution
If using a DCpower supply with this product, use the power supply included with it or recommended for use
with it. Always check the output voltage listed on the power supply label, as power supplies for different
products may look nearly identical. Using the wrong power supply will void the warranty, possibly causing
unsafe operating conditions and damage to the product.
Before You Start
Things to keep in mind when deciding where to install the camera:
nConsider camera viewing angles, lighting conditions, line-of-sight obstructions, and in-wall
obstructions.
nIf the IR Remote Commander will be used, ensure that nothing blocks the IRlens in the camera's base.
nEnsure that the camera body can move freely and point away from the ceiling and lights.
Prepare for a successful installation:
nBe sure you can identify all cables correctly.
nCheck Cat-5 cables for continuity.
nEnsure that the DIP switches (if present) and the video resolution switch are set appropriately. See
Camera Switch Settings.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
Installing the Wall Mount
The camera is shipped with a Thin Profile Wall Mount. Other mounting options are available as well.
Contact us if you don't have the camera mount you need.
If you are installing a OneLINK camera extension system with the camera, attach the EZIM (the smaller
unit) to the camera mount and route the camera cables through the opening before you install the mount.
Refer to the Quick-Start Guide supplied with the OneLINK extension, or to the OneLINK manual available
at support.vaddio.com/resources.
You can install the camera wall mount to a 2-gang wall box or directly to the drywall.
nIf you mount it to drywall, use the wall anchors provided with the wall mount.
nIf you mount it to a wall box, use the cover plate screws supplied with the wall box.
About Ceiling-Mounted Cameras
If you use an inverted mount, set the camera's Image Flip DIP switch ON for inverted operation. See DIP
Switches: Camera Behavior Settings for more information.
Note
On the RoboSHOT 40 UHD, this setting is available using the corresponding soft DIP switch on the
System page of the web interface. See Software Switch Settings – RoboSHOT 40 UHD Only.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
Cabling Notes
Caution
Do not use pass-through RJ-45 connectors. If they are crimped incorrectly, they can
damage the connectors on the product, cause intermittent connections, and degrade
signal quality. Physical damage to the connectors may void your warranty.
Intact – will make reliable contact
with cable connector
Damaged – Bent contact fingers
will NOT make reliable contact
with cable connector
Use Cat-5e or better cable. We recommend using high-quality connectors and a high-quality crimping tool.
We recommend shielded cabling if the cables will be coiled, run tightly with other cables, or placed close
sources of electromagnetic interference such as power lines.
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment
damage and will void the warranty.
Pro Tip
To prevent tragic mishaps, label both ends of every cable.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
Basic Connection Diagrams
Here is a simple set-up for the RoboSHOT 20 UHD camera.
Here is a simple set-up for the RoboSHOT 40 UHD camera, using genlock.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
Options for Power and Other Connections
Use the provided 12 VDC power supply – As shown in the Basic Connections section, this set-up
requires separate connections for power, network, control, and video output.
Use a PoE++ power injector – Connect to the network and to power through a PoE++ power injector.
Video output and RS-232 control (if used)require separate connections. In most cases, you do not need to
use the camera's 12 VDC power supply in this configuration.
Connect the camera to a OneLINK®device – A single Cat-5e (or better) cable to the
OneLINK/HDBaseT connector provides power, control, network, and video connectivity. Network, video
output, and RS-232 control are connected at the OneLINK receiver. Do not use the camera's 12 VDC
power supply in this configuration.
This example shows basic connections for a RoboSHOT 20 UHD camera using a OneLINK HDMI
extension. Connection details vary depending on the equipment and functionality to be used in your
installation.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
RS-232 Serial Communication Settings and Port Pin-outs
The RS-232 serial port (color-coded blue) near the center of the camera's back panel provides another
means of controlling the camera.
Speed and Encoding
Specification Value
Communication Speed 9600 or 38400 baud, selectable
Number of start bits 1
Number of stop bits 1
Number of data bits 8
Parity None
Flow control None
9600 baud is default. The 38400 baud setting is optional if the connected device supports it.
Connector Pin-Out
nPin 1: Not used
nPin 2: Not used
nPin 3: Not used
nPin 4: Not used
nPin 5: Not used
nPin 6: GND
nPin 7: RXD (from TXD of control source)
nPin 8: TXD (to RXD of control source)
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment
damage and will void the warranty.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
Installing the Camera
Be sure you have already set the camera's DIP switches (if present)and video resolution switch.
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment
damage and will void the warranty.
1. Route the cables to the camera location.
2. Route the cables through the mount, and install the mount on the wall or attach it to the wall box. Leave
the screws loose enough to adjust the position of the mount.
3. Level the mount and tighten the mounting screws.
4. Connect the cables to the camera.
Caution:
If using local power rather than connecting to a OneLINK device or using PoE++, use the power supply
shipped with the camera. Using a different power supply may create an unsafe operating condition or
damage the camera, and will void the warranty.
5. Place the camera on the mount.
6. Attach the camera to the mount using the ¼”-20 x .375 mounting screw supplied with the camera.
Images for illustration only; not to scale. Camera and mount details may differ.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
Powering Up the Camera
Connect camera power.
The camera will run a self-test routine and move to its home position. This will take a few seconds.
When the camera is initialized and ready, video is available and the status light is blue. At this point, the
camera is ready to accept control information.
Note
Wait until the camera finishes initializing before trying to operate or control it.
Status Light
The light in the camera's base indicates its current state.
nBlue: Normal operation (blinks once when the camera receives a command from the remote)
nRed: On-air tally (Pro A/V color scheme only)
nPurple: In standby mode or booting
nYellow: Firmware update in progress
Caution
Do not remove power or reset the camera while the indicator is yellow, showing a firmware update in
progress. Interrupting a firmware update can make the camera unusable.
Note
By default, the camera's status light is active during normal operation; however, it can be configured to
remain off when the camera is powered up. The camera may be sending video even if the indicator light is
off.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
Using the IR Remote
The IR remote provides basic camera control for end users.
IR Remote Cheat Sheet
What do you need to do? Button(s)
Power on or standby Power (green button at top right)
Select the camera to control (if this remote controls
more than one)
Camera Select buttons 1 through 3 (second row of
buttons)
Discover the camera's IP address Data Screen button (top left) – press and hold for 3
seconds.
Move the camera Arrow buttons and Home button (dark red)
Move the camera to a preset position Position Preset buttons 1 through 6 (bottom two
rows)
Focus the camera Auto Focus button (near arrow buttons)
Manual Focus buttons Near and Far (below Zoom
Speed buttons)
Control zoom speed Zoom Speed buttons (light gray) - Slow Tand W,
Fast Tand Wfor telephoto (zoom in) and wide-angle
(zoom out) modes
Adjust for excess light behind the camera's subject Back Light button (top center)
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
IR Remote Details
The Vaddio remote provides the following functions:
Power – Switch the selected camera on or off.
Power indicator – Lights momentarily when you press a button.
Back Light – Use or turn off Back Light Compensation.
Data Screen – Display the camera’s IP address and MAC address. Press this button
again to dismiss the display.
Camera Select – In multi-camera installations, selects the camera to be controlled. If
your camera is a RoboSHOT 20 UHD, see Camera Behavior Settings for RoboSHOT
20 UHD for information on configuring the camera as camera 1, 2, or 3. If the camera
is a RoboSHOT 40 UHD, see Software Switch Settings.
Pan/Tilt (arrow button) controls and Home button – Control the camera’s
position.
Rev. Pan and Std. Pan– Control how the camera responds to the arrow buttons.
Helpful for ceiling-mounted cameras and for presenters who are controlling the
camera.
Pan/Tilt Reset – Not used.
Auto Focus – Switch the camera to Auto-Focus mode.
Zoom Speed – Select Slow or Fast movements for telephoto and wide-angle shots.
nT slow and T fast – Telephoto (zoom in)
nW slow and W fast – Wide-angle (zoom out)
Manual Focus – Switch the camera to Manual Focus mode.
Near (-) adjustment – Moves the focus nearer when in manual focus mode.
Far (+) adjustment – Moves the focus farther when in manual focus mode.
Preset – Save the camera’s current position as one of the numbered presets.
Reset – Clear a saved preset.
Position Presets 1 through 6 – Move the camera to a predefined position, or specify the preset to save or
clear.
The web interface offers greater control over camera movements to presets (such as setting the speed for
Tri-Synchronous Motion), and provides additional presets.
Storing a Preset Using the Remote
Position the camera. Then hold down the Preset button and press one of the numbered preset buttons.
Clearing a Preset Using the Remote
Press and hold the Reset button while pressing the preset number you want to clear.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
Web Interface
The camera's web interface allows control via a network connection, using a browser. Password-protected
pages provide administrative access to tasks such as setting passwords, changing the IP address,
viewing diagnostics, and installing firmware updates. The user login (or guest access, if it is
enabled)provides access to camera controls similar to those available from the IR remote.
You will need to know the camera's IP address to use its web interface. If the network has a DHCP server,
the camera will get its IP address, gateway and routing information automatically and you will be able to
browse to it. If not, you will need to configure the camera to use a static IP address.
For cameras powered by a OneLINK HDMI or OneLINK Bridge: The OneLINK device has its own web
interface. Refer to the appropriate OneLINK manual for information on its web interface.
Getting the Camera's IP Address
You will need to be able to view the camera's video output.
1. Press the Data Screen button on the remote. The display presents the camera's IP address and MAC
address.
2. Press the Data Screen button again to dismiss the information.
If the address is 169.254.1.1, the camera is using its default IP address. This usually means one of these
things:
nThe network automatically assigns IP addresses, but the camera is not connected to the network.
nThe network does not automatically assign IP addresses, and you need to configure the camera for the
network. See Configuring the Camera with a Static IP Address.
Accessing the Web Interface
Enter the IP address or hostname in your browser's address bar. You may need to enter http:// or
https:// as a prefix to keep the browser from treating it as a search query.
(Example:http://10.30.200.125)
Browser Support
We have tested this product with these web browsers:
nChrome®
nMicrosoft® Internet Explorer®
nSafari®
nFirefox®
We test using the browser version available from the vendor at that time. Older versions of these browsers
are likely to work, and other browsers may also work.
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User Access
By default, the web interface opens to the Controls page, but the camera can be configured to require a
user login. The default user password is password, but this can be changed. Check with the system
administrator if the camera's web interface requires you to log in.
Only the Controls page is available with user-level access.
Your camera's Controls page will look somewhat different.
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Administrative Access
If you are on the Controls screen, you’re logged in at the user level, or guest access is enabled and you’re
not logged in at all.
Your camera's web interface will look somewhat different from this image.
Open the menu to log on as Admin. The default admin password is password, but this can be changed.
Note
For best security, Vaddio strongly recommends changing the user and admin passwords from
the default. Using the default passwords leaves the product vulnerable to tampering.
The admin account has access to system administration tasks and performance/behavior configuration
tasks. System administration tasks are on the following pages, listed in the lower portion of the left
navigation panel:
nNetworking page – Configure date and time settings, hostname, and IP addressing.
nSecurity page – Set passwords, manage guest access, and enable/disable Telnet access.
nSystem page – View firmware version and switch settings, reboot, restore factory defaults, and update
firmware.
nRoom Labels page – Information to display on the web interface screens, including the conference room
name and phone number and the in-house number for AV assistance.
nHelp page – Tech support contact information and a link to the product information library on the Vaddio
website.
nDiagnostics page – View or download the diagnostic log when troubleshooting issues.
Performance and behavior configuration tasks are on the following pages, listed in the upper portion of the
left navigation panel:
nCamera page – Control the camera, make adjustments, create and manage presets and CCU scenes.
nStreaming page – Configure IP streaming.
Compact Menu View
By default, the navigation buttons in the camera's administrative interface display an icon and a text label.
You can also select the compact view of the menu buttons along with the standard view. The button at the
bottom of the menu toggles between the two views.
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Web Interface Cheat Sheet
Where to find the camera controls you need right now.
What do you need? Go to this screen
Camera operation
nStop sending video (video mute)
nEnter or exit standby mode
(any page)
Camera operation
nMove or zoom the camera manually
nMove to a camera preset (Presets section, if available)
nSelect the appropriate lighting adjustments (CCU Scenes section, if
available)
Controls (user or guest access)
or Camera (admin access)
Camera behavior and adjustments
nSet or clear presets
nSet the speed for pan, tilt, or zoom motions
nFocus the camera
nWork with color and lighting adjustments (CCU scenes)
nSet motors for inverted operation (Settings button reveals the control)
Camera
Advanced camera settings
nHDMIcolor space (YCbCr or sRGB; default is YCbCr)
n3G HD-SDI level (A or B; default is A)
nIndicator light – select color scheme, enable/disable, set behavior in
standby mode
nCodec control mode
System (DIP switches tab)
Read-outs of the camera's hardware switch settings System (DIP switches tab)
Access management
nGuest access
nAccount passwords
nIdle session time-out
nTelnet access enabled/disabled
nAdvanced security settings
Security
IP streaming settings
nQuality, resolution, and frame rate
nRTSPstreaming URL and path
nRTMP service provider configuration
Streaming
Network settings
nHostname
nDHCP or static addressing
nStatic: IP address, subnet mask, gateway
Networking
Time zone and NTP server (source for system time/date) Networking
Information about the camera location
Help desk phone number for end users
Room Labels
Vaddio Technical Support contact information Help
Diagnostic logs Diagnostics
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System Administration
Administrative tasks are on these pages of the web interface:
nNetworking – Ethernet configuration, time zone and NTP server
nSecurity – Passwords, guest access, other IT security-related settings
nRoom Labels – Helpful information to display in the web interface
nSystem – Controls to reboot, reset to factory defaults, and run firmware updates, read the rear panel
switches, and access the soft DIP switches
nHelp – Contact information for Vaddio Technical Support and a link to the documentation for this
product
nDiagnostics – Logs to help Vaddio Technical Support troubleshoot issues
Note
Vaddio's RoboSHOT series cameras all have very similar web interfaces. Some of the screen shots in this
manual may be from other models in the RoboSHOT series.
Some of the screen shots in this manual are from the RoboSHOT 20 UHD web interface; some are from
the RoboSHOT 40 UHD web interface. Any differences will be noted.
For Non-DHCP Environments: Configuring the Device with a Static IP
Address for Initial Installation
NETWORKING PAGE
Caution
Consult your IT department before editing network settings. Errors in network configuration can make the
camera inaccessible from the network. Do not change DHCP/Static addressing, IP address, subnet mask,
or gateway unless you are very familiar with the characteristics and configuration of the network where you
install the camera.
By default, the camera is set to DHCP and you do not need to configure it with a static IP address.
However, if no DHCP server is available to automatically assign an address, the camera will use the
default IP address of 169.254.1.1. If this is the case, you may need to follow this procedure.
If you install more than one camera on a network that does not automatically assign IP addresses (a non-
DHCP network), follow this procedure to prevent IP address conflicts.
Note
If the camera is currently at an IP address other than 169.254.1.1, skip this section unless you are
instructed to configure the camera with a static IP address.
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To access the camera's Networking page during installation (skip this procedure if the camera
has already been in service on this network):
1. Connect the camera according to the connection diagram, but do not connect the camera to the
network.
2. Connect the network port on the camera to the network port on a computer. Depending on the
computer, you may need a crossover cable.
3. On the computer, open a browser and access the camera's web interface at http://169.254.1.1.
4. Log in as admin. The default password is password.
5. Navigate to the Networking page.
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To configure the camera with a static IP address:
1. Work with your IT department to determine the correct IP address, subnet mask, and gateway to
assign.
2. On the Networking page, set IP Address to Static.
3. Enter the IP address, subnet mask, and gateway as directed by the IT staffer; then save your work.
The camera is now ready to be connected to the network.
Changing the Camera's Hostname
NETWORKING PAGE
If your network supports hostname resolution, you may find it convenient to change the camera's
hostname to something easy to remember, such as camera-center-boardroom.
Work with your IT department to ensure that the new hostname conforms to the organization's naming
conventions.
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Optional For DHCP Environments: Changing from a DHCP Address to a
Static IP Address
NETWORKING PAGE
In a network that assigns IP addresses automatically, the camera's IP address may change from time to
time. To keep this from happening, set the IP address to Static. Do not change the IP address, subnet
mask, or gateway.
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Specifying Time Zone and NTP Server
NETWORKING PAGE
Using automatic NTP updating ensures that the timestamps in the camera's diagnostic log are accurate.
Specifying your time zone may make it easier to match logged events with other actions and external
events.
1. To make the time zone and NTP server editable, enable Automatic NTP Updating.
2. Select the desired time zone from the list.
3. If desired, specify the NTP server to use. Otherwise, use the default.
You may need to refresh the system time display.
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Managing Access and Passwords
SECURITY PAGE
Set the camera according to your organization's security policies:
nAllow or deny access to the Camera screen without logging on (Allow Guest Access)
nSet whether inactive sessionslog off automatically or not (Automatically Expire Idle Sessions)
nChange the password for the admin account
nChange the password for the user account
nAllow or disable access via Telnet (by default, access via Telnet is enabled)
nRequire HTTPS for web access (by default, HTTP is also permitted)
nAllow or deny device discovery (allowed by default)
Some of these capabilities may be absent if the camera has not been updated with the latest firmware.
Note
Consult your network security specialist before changing any of these settings.
Note
For best security, Vaddio strongly recommends changing the user and admin passwords from
the default. Using the default passwords leaves the product vulnerable to tampering.
Disabling Telnet Access
SECURITY PAGE
If your installation does not require camera access via Telnet, you may choose to disable the camera's
internal Telnet server.
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Enabling or Requiring HTTPS
SECURITY PAGE
By default, the web interface uses the HTTP protocol. You can configure the camera's web interface to
require a secure HTTPS connection instead.
Caution
Consult your network security professional to manage the camera's SSL certificate. Do not make any
changes in the Certificate or Private Key text boxes without guidance from your organization's network
security professional.
1. Select Show Advanced Settings. The advanced options open.
2. To switch to a secure HTTPS connection, select Switch to HTTPS.
Note
Your browser may present messages warning you that your connection is not secure, because the
site's certificate is not valid. This happens when HTTPS is used but no SSL certificate is installed.
3. To require HTTPS connections, clear the box labeled HTTP Access Enabled. The camera's web
interface will only be available via an HTTPS connection.
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Adding Room Information to the Camera's Web Interface
ROOM LABELS PAGE
The information you enter on this page is displayed on every page of the web interface.
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Saving (Exporting) or Restoring (Importing)a Camera Configuration
SYSTEM PAGE, FIRMWARE TAB
You can import a configuration to several cameras if you need to configure them the same way. Cameras
must be of the same model, and must have a compatible firmware version installed. Configuration data
does not include passwords or unique information such as hostname.
1. Configure the first camera.
2. Export its configuration (Export Data button). The export downloads to your computer as a .dat file.
The filename is the camera's hostname.
3. Import the configuration to the other cameras (Import Data button in each camera's web interface).
Note
If the camera is using an older firmware version, it may be unable import a configuration that was exported
from a camera using a different version of firmware.
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Installing a Camera Firmware Update
SYSTEM PAGE, FIRMWARE TAB
1. Download the firmware and its release notes.
2. Select Choose File, then browse to the downloaded firmware and select it. The filename ends with
.p7m.
3. Select Begin Firmware Update.
4. Read and understand the information in the Confirm dialog box. It's dull, but it could save you some
time and aggravation.
5. Select Continue. A progress message box opens and the indicator light on the front of the camera turns
yellow. If the update process presents warnings or error messages, read them carefully.
The camera reboots when the update is complete.
Caution
The camera must remain connected to power and to the network during the update. Interrupting the update
could make the camera unusable.
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Rebooting the Camera
SYSTEM PAGE, FIRMWARE TAB
This can help if the camera stops responding as you expect.
In the System Utilities section, select Reboot.
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Contacting Vaddio Technical Support
HELP PAGE
If you can't resolve an issue using your troubleshooting skills (or the Troubleshooting table in this manual),
we are here to help.
You’ll find information for contacting Vaddio Technical Support on the Help page. The link for support
information varies depending on the camera model.
Accessing the Diagnostic Logs
DIAGNOSTICS PAGE
When you contact Vaddio technical support, your support representative may ask you to download and
email the log file available from the Diagnostics page.
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Configuring Camera Behavior
Camera configuration tasks are available on these pages:
nCamera – Color and lighting adjustments, presets (including custom Home), and real-time camera
control
nStreaming – Resolution, quality, bandwidth, and more
nSystem (DIP Switches tab) – Camera identification (Camera 1, 2, or 3 on the remote), status light
behavior, codec control mode, and more
Note
Vaddio's RoboSHOT series cameras all have very similar web interfaces. Some of the screen shots in this
manual may be from other models in the RoboSHOT series.
Some of the screen shots in this manual are from the RoboSHOT 20 UHD web interface; some are from
the RoboSHOT 40 UHD web interface. Any differences will be noted.
Configuring IP Streaming
STREAMING PAGE
IP streaming is enabled by default. Just as your camera outputs video unless you mute it, the camera also
streams except when you disable the stream.
Two IP streaming protocols are available: RTSP and RTMP.
nRTSP is the camera's default protocol for IP streaming. This delivers an IP stream that people can
access from your network using a media player.
nRTMP streaming sends a stream to a content service provider. No local preview is available.To use
RTMP streaming, you must have an account with a streaming service.
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Setting up RTSPStreaming in Easy Mode
STREAMING PAGE
If you are not sure how to configure streaming settings, start with the Easy mode defaults. This configures
most settings automatically.
1. Select Easy quality mode.
2. Select the desired IP streaming resolution. This determines the size of the window in which the stream
is displayed.
3. Easy quality mode only: Select Video Quality.
4. Save your changes.
Pro Tip
If streaming video quality is poor, try a lower resolution or bandwidth.
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Setting up RTSP Streaming in Custom Mode
STREAMING PAGE
1. Select Custom quality mode.
2. Select the desired resolution.
3. Select the desired IP streaming frame rate.
4. Select Constant or Variable bit rate.
5. Constant bit rate only: Set Max Bandwidth.
6. Variable bit rate only: Set the Quality (Quantization) slider.
7. Save your changes.
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RTSPStreaming Protocol and URL
STREAMING PAGE
RTSP is the default streaming protocol. When IP streaming is enabled, the RTSP stream is automatically
available at the streaming URL shown.
RTSP port: Vaddio strongly recommends using the default RTSP port number.
Path: The portion of the streaming URL that appears after the IP address. You may wish to change this to
help identify the stream source – for example, demo-studio-3.
URL: The location where the stream can be viewed. This will change if you edit the path.
Your camera will present somewhat different information from this image, as the streaming URL
incorporates the camera's model and IP address.
To view the RTSP stream:
1. Open a stream viewer such as VLC Media Player.
2. Select "Network stream" or your viewer's equivalent option.
3. Copy the streaming URL from the camera's Streaming page and paste it into the viewer as the URL for
the network stream.
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Configuring RTMP Streaming
STREAMING PAGE
To use RTMP streaming, you must have an account with a streaming service.
To configure an RTMP streaming service:
1. Select RTMP streaming, and select Settings.
2. Expand the information box for the service.
3. Enter the name of the service.
4. Paste in the key and URL(s) provided by the service.
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To select the enabled RTMP streaming service:
Expand the list of available streaming services, and select the one to use.
Note
When RTMP streaming is selected and a service is configured, the camera streams to that service until
you stop the stream.
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Advanced: Changing MTU
STREAMING PAGE
The default packet size for streaming is 1400. Do not change this except in consultation with your network
administrator.
Stopping the IP Stream
STREAMING PAGE
Just as the camera outputs video unless you mute it or put it in standby, the camera also streams except
when you disable the stream.
Options:
nTo stop IP streaming entirely: Clear the Enable IP Streaming check box.
nTo stop the video portion of the stream, but leave the stream running: Mute the video. This also
stops the video locally, so the connected display is blank.
nTo stop sending the stream to a content service provider but make it available as a network
stream: Change from RTMP to RTSP streaming.
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Adjusting the Focus
CAMERA PAGE
Open the Focus control to select Auto-focus, or set manual focus with the + (near) and – (far) buttons.
Iknow you already understand this, but I’m going to say it anyway: The + and – buttons don’t work when
Auto Focus is selected.
For users who are not logged in as admin, Focus control is available via the IR Remote Commander only.
Defining Video Mute Behavior for the RoboSHOT 40 UHD Camera
By default, Vaddio cameras send black video when video mute is selected.
To set the RoboSHOT 40 UHD camera to send a pattern of color bars instead, open the General tab on the
System page and check the Color Bar Generator Enabled box.
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Lighting and Color Adjustments: Setting up Custom CCU Scenes
CAMERA PAGE
No two rooms are exactly alike – but a lot of rooms are a lot alike. The technical folks at Vaddio (Scott, to
be specific) have already set up presets for common lighting scenarios (CCU scenes)– Incandescent Hi,
Incandescent Lo, Fluorescent Hi, Fluorescent Lo, and Outdoor. The Auto setting allows the camera to
determine the appropriate adjustments.
When adjusting for the room lighting, start with a factory-defined CCU scene and adjust as needed. After
you customize the camera's color and lighting settings, you can save the adjustments as a custom CCU
scene.
Note
Color adjustments are not available when the Auto CCU scene is selected.
To make the initial adjustments:
Click one of the active CCU scene buttons to load a CCU scene into the camera.
The Lighting and Image Quality Cheat Sheet and the Color Adjustment Cheat Sheet may be helpful.
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Lighting Adjustments
CAMERA PAGE AND SYSTEM PAGE (GENERAL TAB)
The camera provides settings to compensate for common lighting problems.
Backlight Compensation reduces contrast to adjust for bright light behind the main subject of the shot.
Use this if the subject is in front of a window, projector screen, or other bright area and appears as a
silhouette. This setting can't be used with Wide Dynamic Range.
Wide Dynamic Range automatically darkens bright areas and brightens dark areas to provide a more
properly exposed image in challenging lighting conditions. This setting can't be used with Backlight
Compensation.
Point Light Compensation reduces the intensity of small, extremely bright areas (point light sources) that
would otherwise swamp the camera with light and make it difficult to see details in areas with less intense
lighting. This setting is only available on the RoboSHOT 40 UHD. It is on the General tab of the System
page.
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Fine-Tuning Image Quality and Color
CAMERA PAGE
Fine-tune the color and lighting as needed using the Color Settings controls.
nAuto Iris allows the camera to compensate automatically for the light level.
nAuto White Balance adjusts color automatically. Red gain and blue gain controls are not available
when Auto White Balance is selected.
nRed Gain and Blue Gain provide manual color adjustment.
nDetail adjusts the image sharpness. If the video looks grainy or “noisy,” try a lower Detail setting. (As in
conversation, too much detail is bad.)
nChroma adjusts the color intensity.
nGamma adjusts the range (grey density)between bright areas and shadows.
If you change Red Gain or Blue Gain and you don't like the results, start over by selecting and then
deselecting Auto White Balance.
Saving Color and Lighting Settings
CAMERA PAGE
1. Adjust lighting, image quality, and color.
2. When the scene looks the way you want it to, click Store CCU Scene.
3. In the Store CCU Scene dialog box, select which custom scene to store (Custom A, B, or C) and select
Save.
4. Optional: Name the new scene by right-clicking its button. A dialog box opens. Enter the name and
save it.
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Lighting and Image Quality Cheat Sheet
Here are some tips for using the CCU settings for lighting and image quality. For more detailed information
on each setting, see Lighting Adjustments and Fine-Tuning Image Quality and Color.
What do you need to correct? Make this adjustment:
The image is too dark Increase Iris (lower F-stop value)
Increase Iris Gain
The image looks washed out or faded Decrease Iris (higher F-stop value)
Decrease Iris Gain
Increase Chroma
Decrease Gamma
The subject is silhouetted against a bright
background
Enable Backlight Compensation
Small sources of bright light (point sources)make it
hard to see details in areas with less intense
lighting.
Enable Point Light Compensation (RoboSHOT 40
UHD only)
Highlights and shadows look right, but mid-tones
are too dark.
Increase Gamma
Shadows are too dark Enable Wide Dynamic Range (WDR)
Decrease Gamma
The image looks grainy Decrease Detail
Decrease Iris Gain
"Soft focus" effect; the image looks unrealistically
smooth
Increase Detail
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Color Adjustment Cheat Sheet
Here are some tips for using the color-related CCU settings. For more detailed information on each setting,
see Fine-Tuning Image Quality and Color.
What do you need to correct? Make this adjustment:
Colors look less vivid than they should Increase Chroma
Colors look too vivid Decrease Chroma
Colors look wrong; white objects do not appear
white
Enable Auto White Balance
One Push White Balance
Disable Auto White Balance and
nadjust Red Gain (decrease for less red, increase
for less green)
nadjust Blue Gain (decrease for less blue,
increase for less yellow)
Too much red Not enough red Too much blue Not enough blue Balanced
If you are adjusting for lighting conditions that are likely to recur, you can save your adjustments as a
custom scene. See Lighting and Color Adjustments: Setting up Custom CCU Scenes.
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Setting the Custom Home Position and Other Preset Shots
CAMERA PAGE
The camera's default home position is 0° pan and 0° tilt; you can set a different home position.
You can also define other presets, for shots that you will want to use repeatedly. Presets may include
lighting and color settings and may specify Tri-Synchronous Motion or global preset speed settings.
Note
Storing a preset overwrites any information that was previously associated with that preset. The Store
Preset dialog does not show which presets have already been defined. Vaddio recommends renaming
presets when you store them.
To store a preset or custom home position:
1. Set up the shot.
2. Select Store to open the Store Preset dialog.
3. Select the preset to define, then save it.
Renaming Presets and Custom CCU Scenes
You can rename presets and custom scenes. The process is the same for both. Right-click the button for
the custom scene or preset, and edit the label.
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Setting the Speed for Manual Movements
CAMERA PAGE
The Pan Speed, Tilt Speed, and Zoom Speed sliders control how fast the camera moves in response to the
direction and zoom controls on the IR remote and in the web interface. These speeds are also used in
moving to presets saved without Tri-Synchronous Motion information.
Use the arrow and Zoom controls to check camera speed, and use the Speed sliders to adjust as needed.
Setting the Direction for Camera Movements
CAMERA PAGE
By default, the arrow buttons on the remote and in the web interface show the direction you would see the
camera move if you were looking the same direction as the camera. If a person facing the camera is
controlling it with the remote, using the right arrow pans the camera to the person's left.
To make the arrow buttons indicate camera movement from the perspective of a person facing the camera,
open the Settings control and invert the pan direction.
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Genlock Settings and Adjustments – RoboSHOT 40 UHD Only
SYSTEM PAGE, GENLOCK TAB
The web interface presents error messages if the camera is not connected to a sync signal source.
The table of valid resolutions shows which resolution is currently selected on the camera.
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Reading the Camera's Switches
SYSTEM PAGE, DIP SWITCHES TAB
Open the DIP Switches tab to see the camera's current switch settings and configure certain camera
behaviors.
Note:
Sorry, you have to physically move the physical switch(es) on the back of the camera if you need to
change them.
This screen shot shows the DIP Switches tab for the RoboSHOT 20 UHD. Where this camera has rear
DIP switches, the RoboSHOT 40 UHD camera has a second array of soft DIP switches with the same
functions and labels.
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Software Switch Settings – RoboSHOT 40 UHD Only
On the RoboSHOT 20 UHD, these settings are available using the physical switches on the back of the
camera. See Camera Behavior Settings for RoboSHOT 20 UHD.
SYSTEM PAGE, DIP SWITCHES TAB
nIR Settings (Camera ID) – The IR Remote Commander can control up to three cameras in the same
room with different IR frequencies. Use the IR Settings switches to select the frequency to identify the
camera as camera 1, camera 2, or camera 3. Refer to the settings table beside the soft DIP switches.
nIR On/IR Off – Enable/disable the camera's IR sensors. The camera does not respond to the IRremote
if IR is off.
nImage Flip – If mounting the camera upside-down, set IMAGE FLIP ON.
nBaud Rate – RS-232 serial communication rate (9600 bps or 38400 bps), for communication with a
controller via a OneLINK device.
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Software Switch Settings – Both Models
SYSTEM PAGE, DIP SWITCHES TAB
The DIP Switches tab of the System page provides access to these features:
nColor – YCbCr (default) or sRGB.
n3G Level A/Level B – Default is Level A.
nLED color scheme – Status light color codes for Pro AV (broadcast, the default setting)or UC (unified
conferencing).
nLED on/off – When the LED is set to OFF, it remains off even when the camera is sending video.
nStandard Control Mode/Codec Control Mode – Select Codec Control Mode if using the camera with
a third-party codec.
nEnable LED in Standby – When the LEDis enabled in standby mode, it illuminates purple to show
that the camera is in standby but connected to power. When the LED is disabled in standby mode, it is
only on when the camera is active (sending video or updating firmware).
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Operating the Camera from the Web Interface
CONTROLS PAGE
The Controls page does not require administrative access. If guest access is enabled, you do not need to
log in to access this page. If guest access is disabled, you will need to log in as user.
The Controls page provides most of the same controls as the IR Remote Commander.
nMove to camera presets, if any have been stored
nPan, tilt, zoom, or return it to its home position
nPut the camera in standby or bring it back to the ready state
nSelect a custom lighting adjustment, if any have been stored
Since the web interface is specific to the camera you are working with, it does not offer camera selection.
Switching the Camera Off or On (Standby)
Use the Standby button to switch between low-power (standby) and ready states. On entering standby
mode, the camera moves to its standby position and stops sending video.
Stop or Resume Sending Video (Mute)
Use the Mute button to stop sending live video without putting the camera in standby mode. When the
video is muted, the camera sends a blue or black screen. If the camera is part of a conferencing system,
this does not mute the audio.
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Moving the Camera
Use the arrow buttons for camera pan and tilt. The center button moves the camera to the home position.
Zooming In or Out
Use the Zoom + button to zoom in and the Zoom - button to zoom out.
Moving the Camera to a Preset Position
Presets are camera shots that have been stored. They include pan, tilt, and zoom information, and may
include color and speed information as well. If no presets are defined, the Controls page does not present
the Presets section.
Use the Preset buttons to move the camera to any of its preset positions.
Adjusting the Color and Lighting
If any color and lighting adjustments (CCU scenes)have been saved, they are available in the Scenes
area, along with the Auto setting. In most cases, the Auto setting is appropriate. This setting allows the
camera to adjust to current conditions automatically.
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Telnet Command Reference
Vaddio's Telnet command protocol allows external devices
to control the camera. It is a high-level, text-based command
line interface supported via Telnet session to the camera.
Network connectivity and a Telnet client are required; Telnet
port 23 is used.Telnet sessions require the administrator
account login.
In addition to the camera control commands, Telnet session
management commands are available - help, history, and
exit.
Things to know about Telnet:
nThe > character is the command prompt.
nUsing a question mark as a command parameter will bring up a list of available subcommands or
parameters. Example:
camera focus ?
camera focus
near Focus the camera near
far Focus the camera far
stop Stop the camera focus
mode Camera focus mode
nCTRL-5 clears the current serial buffer on the device.
Typographical conventions used in this manual:
n{x | y | z} – Choose x, y, or z. Example: camera led {on | off | toggle }
n<variable> – Substitute the desired value here. Example:camera ccu get <param>
n< x - y > – Valid range of values is from x through y. Example:camera ccu set detail <0 -15>
n[parameter] – Parameter is not required. Example:camera pan left [<speed>]
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camera home
Moves the camera to its home position.
Synopsis camera home
Example >camera home
OK
>
camera pan
Moves the camera horizontally.
Synopsis camera pan {left [<speed>] | right [<speed>] | stop | get | set }
Options left Moves the camera left.
right Moves the camera right.
speed <1 – 24> Optional: Specifies the pan speed as an integer
(1 to 24). Default speed is 12.
stop Stops the camera's horizontal movement.
get Returns the camera's current pan position.
set <position> Sets the camera's absolute pan position in
degrees, as a floating point value between
approximately -150.00 and 150.00. This is the
minimum range. Individual cameras may have
an additional degree or two of travel before they
reach their physical limits. If the value is out of
range, the camera returns an error message
and no motion occurs.
Examples >camera pan left
OK
>
Pans the camera left at the default speed.
>camera pan right 20
OK
>
Pans the camera right using a speed of 20.
>camera pan stop
OK
>
Stops the camera's horizontal motion.
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camera tilt
Moves the camera vertically.
Synopsis camera tilt{up [<speed>] | down [<speed>] | stop | get | set}
Options up Moves the camera up.
down Moves the camera down.
speed <1 – 20> Optional: Specifies the tilt speed as an integer
(1 to 20). Default speed is 10.
stop Stops the camera's vertical movement.
get Returns the camera's current tilt position.
set <position> Sets the camera's absolute tilt position in
degrees, as a floating point value between
approximately -30.00 and 90.00. This is the
minimum range; individual cameras may have
an additional degree or two of travel before they
reach their physical limits. If the value is out of
range, the camera returns an error message
and no motion occurs.
Examples >camera tilt up
OK
>
Tilts the camera up at the default speed.
>camera tilt down 20
OK
>
Tilts the camera down using a speed of 20.
>camera tilt stop
OK
>
Stops the camera's vertical motion.
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camera zoom
Zooms the camera in toward the subject or out away from the subject.
Synopsis camera zoom {in [<speed>] | out [<speed>] | stop | get | set}
Options in Moves the camera in.
out Moves the camera out.
speed [1 – 7] Optional: Specifies the zoom speed as an
integer (1 to 7). Default speed is 3.
stop Stops the camera's zoom movement.
get Returns the camera's current zoom level.
set <1 – n> Sets the zoom level as an integer value. The
value of n(maximum zoom) depends on the
camera's capabilities. For example, the range
is 1 to 12 for a 12x camera. If the value is out of
range, the camera returns an error message
and no zoom change occurs.
Examples >camera zoom in
OK
>
Zooms the camera in at the default speed.
>camera zoom out 7
OK
>
Zooms the camera out using a speed of 7.
>camera zoom stop
OK
>
Stops the camera's zoom motion.
>camera zoom set 14
OK
>
Sets the camera's zoom level to 14x.
>camera zoom get
14
OK
>
Returns the camera's current zoom level.
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camera focus
Changes the camera focus.
Synopsis camera focus {near [<speed>] | far [<speed> | stop | mode {get | auto | manual}}
Options near Brings the focus nearer to the camera. Can
only be used when camera is in manual mode.
far Moves the focus farther from the camera. Can
only be used when camera is in manual mode.
speed <1 – 8> Optional: integer (1 to 8) specifies the focus
speed.
stop Stops the camera's focus movement.
mode {get | auto | manual} Returns the current focus mode, or specifies
automatic or manual focus.
Examples camera focus near
OK
>
Brings the focus near at the default speed.
camera focus far 7
OK
>
Moves the focus farther from the camera at a speed of 7.
camera focus mode get
auto_focus: on
OK
>
Returns the current focus mode.
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camera preset
Moves the camera to the specified preset, or stores the current camera position and optionally CCU
information, either with or without specifying that Tri-Synchronous Motion is to be used when moving to this
position.
Note
This command corresponds to the CAM_Memory commands in the RS-232 command set.
Synopsis camera preset {recall | store} <1 – 16> [tri-sync <1 – 24>] [save-ccu]
Options recall <1 – 16> Moves the camera to the specified preset,
using Tri-Synchronous Motion if this was saved
with the preset. If CCU information was saved
with the preset, the camera switches to the
CCU setting associated with the preset.
store <1 – 16> Stores the current camera position as the
specified preset.
tri-sync <1 – 24> Optional: Specifies that the camera uses Tri-
Synchronous Motion to move to this position,
using the specified speed.
save-ccu Optional: Saves the current CCU settings as
part of the preset. If not specified, the last color
settings are used when recalled.
Examples >camera preset recall 3
OK
>
Moves the camera to preset 3.
>camera preset store 1
OK
>
Saves the camera's current position as preset 1.
>camera preset store 4 tri-sync 15
OK
>
Stores the camera's current position as preset 4. The camera will use Tri-
Synchronous Motion at speed 15 when it is recalled to this preset.
>camera preset store 2 save-ccu
OK
>
Stores the camera's current position as preset 2. The camera applies the current
CCU settings when it is recalled to this preset.
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camera ccu get
Returns CCU (lighting and color) information.
Synopsis camera ccu get <param>
Options all Returns all current CCU settings.
auto_white_balance Returns the current state of the auto white
balance setting (on or off).
red_gain Returns red gain as an integer (0 to 255).
blue_gain Returns blue gain as an integer (0 to 255).
backlight_compensation Returns the current state for backlight
compensation (on or off).
auto_iris Returns the current auto-iris state (on or off).
iris Returns the iris value as an integer (0 to 11).
gain Returns gain as an integer (0 to 11).
detail Returns detail as an integer (0 to 15).
chroma Returns chroma as an integer (0 to 14).
gamma Returns gamma as an integer (-64 to 64)
wide_dynamic_range Returns the current state for Wide Dynamic
Range (on or off).
Not available for RoboSHOT 20 UHD.
Examples >camera ccu get iris
iris 6
OK
>
Returns the current iris value.
>camera ccu get red_gain
red_gain 201
OK
>
Returns the current red gain value.
>camera ccu get all
auto_iris on
auto_white_balance on
backlight_compensation off
blue_gain 193
chroma 2
detail 8
gain 3
iris 11
red_gain 201
wide_dynamic_range off
OK
>
Returns all current CCU settings.
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camera ccu set
Sets the specified CCU (lighting and color) information.
Synopsis camera ccu set <param> <value>
Options auto_white_balance {on | off} Sets the current state of the auto white balance
setting (on or off). Auto white balance overrides
red gain and blue gain manual settings.
red_gain <0 – 255> Sets the red gain value as an integer (0 to 255).
Can only be used when auto white balance is
off.
blue_gain <0 – 255> Sets the blue gain value as an integer (0 to
255). Can only be used when auto white
balance is off.
backlight_compensation {on
| off}
Sets the current state of the backlight
compensation setting (on or off). Can only be
used when wide dynamic range mode is off.
iris <0 – 11> Sets the iris value as an integer (0 to 11). Can
only be used when auto-iris is off.
auto_iris {on | off} Sets the auto-iris state (on or off). Auto-iris
disables manual iris and gain when it is on.
gain <0 – 11> Sets gain value as an integer (0 to 11). Can
only be used when auto-iris is off.
detail <0 – 15> Sets the detail value as an integer (0 to 15).
chroma <0 – 14> Sets the chroma value as an integer (0 to 14).
gamma <-64 – 64> Sets the gamma value as an integer (-64 to 64).
wide_dynamic_range {on | off} Sets Wide Dynamic Range mode on or off.
Can only be used when backlight
compensation is off.
Not available for RoboSHOT 20 UHD.
Examples >camera ccu set auto_iris off
OK
>
Turns off auto-iris mode, returning the camera to manual iris control.
>camera ccu set red_gain 10
OK
>
Sets the red gain value to 10.
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camera ccu scene
Stores the current CCU scene or recalls the specified ccu scene.
Synopsis camera ccu scene {recall {factory <1 – 6> | custom <1 – 3>} | store custom <1 – 3>}
Options recall factory <1 – 6>
recall custom <1 – 3>
Recalls the camera to the specified scene
(factory 1 to 6 or custom 1 to 3) .
store custom <1 – 3> Saves the current scene as the specified
custom scene.
Examples >camera ccu scene recall factory 2
OK
>
Sets the camera to use factory CCU scene 2.
>camera ccu scene store custom 1
OK
>
Saves the current CCU scene as custom CCU scene 1.
camera led
Set or change the behavior of the indicator light.
Synopsis camera led {get | off | on }
Options get Returns the indicator light's current state (on or
off).
off Disables the indicator light.
on Enables the indicator light.
Examples >camera led off
OK
>
Disables the indicator light. You cannot tell by looking at the camera whether it is
sending video.
>camera led get
led: on
OK
>
Returns the current state of the indicator light.
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camera standby
Set or change camera standby status.
Synopsis camera standby {get | off | on | toggle}
Options get Returns the camera's current standby state.
off Brings the camera out of standby (low power)
mode.
on Stops video and puts the camera in standby
mode.
toggle Changes the camera's standby state – if it was
not in standby mode, it enters standby; if it was
in standby mode, it "wakes up."
Examples >camera standby off
OK
>
Brings the camera out of standby mode.
>camera standby get
standby: on
OK
>
Returns the current standby state.
video mute
Gets or sets the camera's video mute status. When video is muted, the camera sends black video with an
on-screen message stating that video mute is on. This can be desirable when preparing the room or when
privacy is needed.
Synopsis video mute {get | off | on | toggle}
Parameters get Returns the current video mute status.
off Unmutes the video. Normal video resumes.
on The connected display shows either a black
screen with a message or a color-bar pattern.
(The color-bar option is only available on the
RoboSHOT 40 UHD camera.)
toggle Changes the camera's video mute status.
Examples video mute get
mute: off
Returns video mute status.
video mute on
Transmits black video.
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streaming settings get
Retrieves IP streaming settings. These are configured in the web interface.
Synopsis streaming settings get
Parameters IP Custom_Frame_Rate Frame rate selected in Custom quality mode.
IP Custom_Resolution Resolution selected in Custom quality mode.
IP Enabled True if IP streaming is enabled, False if it is
not.
IP MTU Maximum packet size.
IP Port The port number used for IP streaming. The
default port for RTSP streaming is 554; default
for RTMP streaming is 1935.
IP Preset_Quality Video quality selected in Easy video quality
mode.
IP Preset_Resolution Resolution selected in Easy video quality
mode.
IP Protocol The IP streaming protocol in use (RTSP or
RTMP).
IP URL The URL where the RTSP stream is available.
IP Video_Mode Video quality mode selected (preset or custom)
Example >streaming settings get
IP Custom_Frame_Rate 30
IP Custom_Resolution 1080p
IP Enabled true
IP MTU 1400
IP Port 554
IP Preset_Quality Standard (Better)
IP Preset_Resolution 720p
IP Protocol RTSP
IP URL vaddio-roboshot-uhd-stream
IP Video_Mode preset
OK
>
Returns the current streaming settings.
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streaming ip enable
Set or change the state of IP streaming.
This command is currently available only for RoboSHOT 40 UHD.
Synopsis streaming ip enable {get | on | off | toggle}
Parameters get Returns the current state of IP streaming
on Enables IP streaming.
off Disables IP streaming.
toggle Changes the state of IP streaming (on if it was
off, or off if it was on). streaming ip
enable toggle has the same effect as
selecting the Enable IP Streaming checkbox in
the web interface.
Example >streaming ip enable on
> OK
Enables IP streaming.
>streaming ip enable get
enabled:true
> OK
Returns the current state of IP streaming.
network ping
Sends an ICMP ECHO_REQUEST to the specified IP address or hostname.
Synopsis network ping [count <count>] [size <size>] <destination-ip>
Options <count> The number of ECHO_REQUEST packets to
send. Default is five packets.
<size> The size of each ECHO_REQUEST packet.
Default is 56 bytes.
<destination-ip> The IP address where the ECHO_REQUEST
packets will be sent.
Examples >network ping 192.168.1.66
PING 192.168.1.66 (192.168.1.66): 56 data bytes
64 bytes from 192.168.1.66: seq=0 ttl=64 time=0.476 ms
64 bytes from 192.168.1.66: seq=1 ttl=64 time=0.416 ms
64 bytes from 192.168.1.66: seq=2 ttl=64 time=0.410 ms
64 bytes from 192.168.1.66: seq=3 ttl=64 time=0.410 ms
64 bytes from 192.168.1.66: seq=4 ttl=64 time=3.112 ms
--- 192.168.1.66 ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 0.410/0.964/3.112 ms
>
Sends five ECHO_REQUEST packets of 56 bytes each to the host at 192.168.1.66.
>network ping count 10 size 100 192.168.1.1
Sends 10 ECHO_REQUEST packets of 100 bytes each to the host at 192.168.1.1.
The command returns data in the same form as above.
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network settings get
Returns the current network settings for MAC address, IP address, subnet mask, and gateway.
Synopsis network settings get
Example >network settings get
Name eth0:WAN
MAC Address 48:6F:77:64:79:21
IP Address 192.168.1.67
Netmask 255.255.255.0
VLAN Disabled
Gateway 192.168.1.254
OK
>
system reboot
Reboots the system either immediately or after the specified delay. Note that a reboot is required when
resetting the system to factory defaults (system factory-reset).
Synopsis system reboot [<seconds>]
Options <seconds> The number of seconds to delay the reboot.
Examples >system reboot
OK
>
The system is going down for reboot NOW! roboshot-uhd-48-6F-77-64-79-21
Reboots the system immediately.
>system reboot 30
Reboots the system in 30 seconds. The response is in the same form; the system
message appears at the end of the delay.
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system factory-reset
Gets or sets the factory reset status. When the factory reset status is on, the system resets to factory
defaults on reboot.
Synopsis system factory-reset {get | on | off}
Options get Returns the camera's current factory reset
status.
on Enables factory reset on reboot.
off Disables factory reset on reboot.
Examples >system factory-reset get
factory-reset (software): off
factory-reset (hardware): off
OK
>
Returns the factory reset status.
This evaluates the most recent system factory-reset on or off command, if
one has been received, then reads the rear panel DIP switches and returns the
status on if they are all in the down position.
>system factory-reset on
factory-reset (software): on
factory-reset (hardware): off
OK
>
Enables factory reset upon reboot.
Note
This command does not initiate a factory reset. The factory reset takes place on the
next reboot.
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history
Returns the most recently issued commands from the current Telnet session. Since many of the programs
read user input a line at a time, the command history is used to keep track of these lines and recall historic
information.
Synopsis history <limit>
Options <limit> Integer value specifying the maximum
number of commands to return.
Examples history
Displays the current command buffer.
history 5
Sets the history command buffer to remember the last 5 unique entries.
Additional information You can navigate the command history using the up and down arrow
keys.
This command supports the expansion functionality from which previous
commands can be recalled from within a single session. History
expansion is performed immediately after a complete line is read.
Examples of history expansion:
* !! Substitute the last command line.
* !4 Substitute the 4th command line (absolute as per ’history’
command)
* !-3 Substitute the command line entered 3 lines before (relative)
version
Returns the current firmware version.
Synopsis version
Example >version
Commit d033ddb2378357a871011eb820706dcaa64ec0e2
HDLink TX4.6.1*0.03
Pan Motor Version 0.32.6214
Sensor Version 01.20
System Version RoboSHOT 20 UHD 1.3.0
Tilt Motor Version 0.3.6214
OK
Returns current firmware version information. Your camera may return slightly
different information.
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help
Displays an overview of the CLI syntax.
Synopsis help
Example help
exit
Ends the command session and then closes the socket.
Synopsis exit
Example exit
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RS-232 Serial Command Reference
The Vaddio RS-232 Serial Control Protocol is similar to the Sony®VISCA command set in order to be
compatible with several popular control devices. Not all VISCA commands are supported, and there are
Vaddio-specific commands in the following command and inquiry lists.
Be sure the camera is set to the same baud rate as the device originating the commands. For the
RoboSHOT 20 UHD, this is DIP switch 5 on the back of the camera. For the RoboSHOT 40 UHD, this is a
soft DIP switch available in the web interface on the System page (DIP Switches tab).
Camera Movement, Zoom, and Focus Commands
Command Set Command Command Packet Comments
CAM_Zoom Stop 8x 01 04 07 00 FF Variable speed: p = 0 (low) to 7
(high)
Direct: pqrs = zoom position (0h-
7AC0h)
Tele (std) 8x 01 04 07 02 FF
Wide (std) 8x 01 04 07 03 FF
Tele (variable) 8x 01 04 07 2p FF
Wide (variable) 8x 01 04 07 3p FF
Direct 8x 01 04 47 0p 0q 0r 0s FF
Corresponds to camera zoom in Telnet API
CAM_Focus Stop 8x 01 04 08 00 FF Variable speed:p = 0 (low) to 7
(high)
Direct and Near Limit:pqrs =
focus position (1000h – F000h)
Far (std) 8x 01 04 08 02 FF
Near (std) 8x 01 04 08 03 FF
Far (variable) 8x 01 04 08 2p FF
Near (variable) 8x 01 04 08 3p FF
Direct 8x 01 04 48 0p 0q 0r 0s FF
One Push
Trigger
8x 01 04 18 01 FF
Near Limit 8x 01 04 28 0p 0q 0r 0s FF
Corresponds to camera focus in Telnet API
CAM_Focus Mode Auto Focus 8x 01 04 38 02 FF
Manual Focus 8x 01 04 38 03 FF
Auto/Manual 8x 01 04 08 10 FF
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Command Set Command Command Packet Comments
Pan-TiltDrive Up 8x 01 06 01 vv ww 03 01 FF vv= Pan speed (01h-18h)
ww=Tilt speed (01h-14h)
Down 8x 01 06 01 vv ww 03 02 FF
Left 8x 01 06 01 vv ww 01 03 FF
Right 8x 01 06 01 vv ww 02 03 FF
UpLeft 8x 01 06 01 vv ww 01 01 FF
UpRight 8x 01 06 01 vv ww 02 01 FF
DownLeft 8x 01 06 01 vv ww 01 02 FF
DownRight 8x 01 06 01 vv ww 02 02 FF
Stop 8x 01 06 01 vv ww 03 03 FF
Home 8x 01 06 04 FF Returns the camera to its default
position
Pan-TiltDrive Absolute
Position
8x 01 06 02 vv ww 0Y 0Y 0Y 0Y
0Z 0Z 0Z 0Z FF
0Y0Y0Y0Y = Pan position
(1008h-EFF0h)
0Z0Z0Z0Z = Tilt position(12C0h-
DFE0h)
Pan-Tilt-
ZoomDrive
Up 8x 01 06 0A vv ww rr 03 01 03
FF
vv= Pan speed (01h-18h)
ww=Tilt speed (01h-14h)
rr=Zoom speed (00h - 07h)Down 8x 01 06 0A vv ww rr 03 02 03
FF
Left 8x 01 06 0A vv ww rr 01 03 03
FF
Right 8x 01 06 0A vv ww rr 02 03 03
FF
In 8x 01 06 0A vv ww rr 03 03 01
FF
Out 8x 01 06 0A vv ww rr 03 03 02
FF
Stop 8x 01 06 0A vv ww rr 03 03 03
FF
Home 8x 01 06 0C FF Returns the camera to the default
position and zoom
Pan-Tilt-
ZoomDrive
Absolute
Position
8x 01 06 0B vv ww 0Y 0Y 0Y 0Y
0Z 0Z 0Z 0Z 0R 0R 0R 0R FF
0Y0Y0Y0Y = Pan position
(1008h-EFF0h)
0Z0Z0Z0Z = Tilt position(12C0h-
DFE0h)
0R0R0R0R = Zoom position(0h-
4000h)
Pan-Tilt-
ZoomDrive
Absolute
Position
8x 01 06 0B vv ww 0Y 0Y 0Y 0Y
0Z 0Z 0Z 0Z 0R 0R 0R 0R FF
0Y0Y0Y0Y = Pan position
(1008h-EFF0h)
0Z0Z0Z0Z = Tilt position(12C0h-
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Command Set Command Command Packet Comments
DFE0h)
0R0R0R0R = Zoom position
(0h-????h)
CAM_Memory Reset 8x 01 04 3F 00 0p FF Corresponds to camera
preset in Telnet API.
p= preset number(0h-0Fh)
qr= Speed(01h-18h)
Set standard 8x 01 04 3F 01 0p FF
Set standard
with ‘scene’
8x 01 04 3F 21 0p FF
Set Tri-sync 8x 01 04 3F 11 0p 0q 0r FF
Set Tri-Sync
with ‘scene’
8x 01 04 3F 31 0p 0q 0r FF
Recall 8x 01 04 3F 02 0p FF
Corresponds to camera preset in Telnet API.
CAM_PTZ_
PresetSpeed
8x 01 7e 01 0b pp qq rr FF pp: pan speed (01h-18h)
qq: tilt speed (01h-14h)
rr: zoom speed (0h-07h)
Movement, Zoom, and Focus Inquiry Commands
Inquiry Command Command Response Packet Comments
Pan-TiltPosInq 8x 09 06 12 FF y0 50 0w 0w 0w 0w 0z 0z
0z 0z FF
wwww= Pan position
zzzz=Tilt Position
CAM_ZoomPosInq 8x 09 04 47 FF y0 50 0p 0q 0r 0s FF pqrs: Zoom position
CAM_FocusPosInq 8x 09 04 48 FF y0 50 0p 0q 0r 0s FF pqrs: Focus position
CAM_FocusModeInq 8x 09 04 38 FF y0 50 02 FF Auto focus
y0 50 03 FF Manual focus
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Inquiry Command Command Response Packet Comments
Corresponds to camera focus mode get in Telnet API.
CAM_MemoryInq 8x 09 04 3F FF y0 50 pp FF pp: Preset number
recalled last (00h - 0Fh)
CAM_MemoryStatusInq 8x 09 04 3F 0p FF y0 50 0p 0q 0r 0s FF p: Preset number (00h -
0Fh)
q: mode (00-std, 10-std
/w ccu, 01-trisync,11-
trisyc /w ccu)
rs: speed (0x1-0x18) 1 -
24
CAM_MemSaveInq 8x 09 04 23 0X FF y0 50 0p 0q 0r 0s FF X: 00h to 0Fh (preset
number)
pqrs: 0000h to FFFFh
(Data)
CAM_PTZ_PresetSpeedInq 8x 09 7E 01 0B FF y0 50 p q r FF p:pan speed (01h-18h)
q:tilt speed (01h-14h)
r:zoom speed (0h-07h)
Color and Light Management Commands
Command Set Command Command Packet Comments
CAM_WB Auto 8x 01 04 35 00 FF Normal auto
Manual 8x 01 04 35 05 FF Manual control mode
Corresponds to camera ccu set auto_white_balance in Telnet API.
CAM_RGain Reset 8x 01 04 03 00 FF Manual control of red gain
pq = red gain (00h – FFh)
Up 8x 01 04 03 02 FF
Down 8x 01 04 03 03 FF
Direct 8x 01 04 43 00 00 0p 0q FF
Corresponds to camera ccu set red_gain in Telnet API.
CAM_BGain Reset 8x 01 04 04 00 FF Manual control of blue gain
pq = blue gain (00h – FFh)
Up 8x 01 04 04 02 FF
Down 8x 01 04 04 03 FF
Direct 8x 01 04 44 00 00 0p 0q FF
Corresponds to camera ccu set blue_gain in Telnet API.
CAM_AE Auto 8x 01 04 39 00 FF Auto exposure mode
Manual 8x 01 04 39 03 FF Manual control mode
Corresponds to camera ccu set auto_iris in Telnet API.
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Command Set Command Command Packet Comments
CAM_Shutter Reset 8x 01 04 0A 00 FF Shutter setting
pq = shutter position (00h – 15h)
See Shutter Speed Values –
CAM_Shutter Command
Up 8x 01 04 0A 02 FF
Down 8x 01 04 0A 03FF
Direct 8x 01 04 4A 00 00 0p 0q FF
CAM_Iris Reset 8x 01 04 0B 00 FF Iris setting
pq = iris position
(0h, 05h-11h)
See Iris Values – CAM_Iris
Command
Up 8x 01 04 0B 02 FF
Down 8x 01 04 0B 03 FF
Direct 8x 01 04 4B 00 00 0p 0q FF
Corresponds to camera ccu set iris in Telnet API.
CAM_Gain Reset 8x 01 04 0C 00 FF Iris gain setting
pq = gain position (01h – 0Fh)
p = gain limit (04h-0Fh)
See Iris Gain and Gain Limit
Values – CAM_Gain Command
Up 8x 01 04 0C 02 FF
Down 8x 01 04 0C 03 FF
Direct 8x 01 04 4C 00 00 0p 0q FF
+Gain Limit 8x 01 04 2C 0p FF
Corresponds to camera ccu set gain in Telnet API.
CAM_BackLight On 8x 01 04 33 02 FF Backlight compensation On/Off
Off 8x 01 04 33 03 FF
Corresponds to camera ccu set backlight_compensation in Telnet API.
CAM_WD On 8x 01 04 3D 02 FF Wide Dynamic Range On
Off 8x 01 04 3D 03 FF Wide Dynamic Range Off
Corresponds to camera ccu set wide_dynamic_range in Telnet API.
May be unavailable on some cameras.
CAM_Aperture Reset 8x 01 04 02 00 FF Aperture setting
pq = aperture position (0h-0fh)
Up 8x 01 04 02 01 FF
Down 8x 01 04 02 02 FF
Direct 8x 01 04 42 00 00 0p 0q FF
Corresponds to camera ccu set detail in Telnet API.
CAM_Chroma Direct 8x 01 7E 55 00 00 0p 0q FF pq: 00h – 14h
Corresponds to camera ccu set chroma in Telnet API.
CAM_
GammaOffset
Direct 8x 01 04 1E 00 00 00 0s 0t 0u FF s: polarity offset (0 is plus, 1 is
minus)
tu: offset s=0 (00h to 40h)
offset s=1 (00h to 10h)
Corresponds to camera ccu set gamma in Telnet API.
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Shutter Speed Values
Command: CAM_Shutter
Value 60/59.94/30/29.97 50/25
0x15 1/10000 1/10000
0x14 1/6000 1/6000
0x13 1/4000 1/3500
0x12 1/3000 1/2500
0x11 1/2000 1/1750
0x10 1/1500 1/1250
0x0F 1/1000 1/1000
0x0E 1/725 1/600
0x0D 1/500 1/425
0x0C 1/350 1/300
0x0B 1/250 1/215
0x0A 1/180 1/150
0x09 1/125 1/120
0x08 1/100 1/100
0x07 1/90 1/75
0x06 1/60 1/50
0x05 1/30 1/25
0x04 1/15 1/12
0x03 1/8 1/6
0x02 1/4 1/3
0x01 1/2 1/2
0x00 1/1 1/1
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Iris Position Values
Command: CAM_Iris
Value RoboSHOT 20 UHD
0x11 F1.8
0x10 F2
0x0F F2.4
0x0E F2.8
0x0D F3.4
0x0C F4
0x0B F4.8
0x0A F5.6
0x09 F6.8
0x08 F8
0x07 F9.6
0x06 F11
0x05 F14
0x00 CLOSE
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Iris Gain Values
Command: CAM_Gain
Value Gain
0x10 45 dB
0x0F 42 dB
0x0E 39 dB
0x0D 36 dB
0x0C 33 dB
0x0B 30 dB
0x0A 27 dB
0x09 24 dB
0x08 21 dB
0x07 18 dB
0x06 15 dB
0x05 12 dB
0x04 9 dB
0x03 6 dB
0x02 3 dB
0x01 0 dB
Note
Values 0D to 10 can be set only when the high-sensitivity mode is ON. By default, it is off at power-
up/reboot.
Iris Gain Limit Values
Command:CAM_Gain
Value High Sensitivity Off High Sensitivity On
0x0C 33 dB 45 dB
0x0B 30 dB 42 dB
0x0A 27 dB 39 dB
0x09 24 dB 36 dB
0x08 21 dB 33 dB
0x07 18 dB 30 dB
0x06 15 dB 27 dB
0x05 12 dB 24 dB
0x04 9 dB 21 dB
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Color and Light Management Inquiry Commands
Inquiry Command Command Response Packet Comments
CAM_WBModeInq 8x 09 04 35 FF y0 50 00 FF Auto
y0 50 05 FF Manual
CAM_RGainInq 8x 09 04 43 FF y0 50 00 00 0p 0q FF pq: Red gain
CAM_BGainInq 8x 09 04 44 FF y0 50 00 00 0p 0q FF pq: Blue gain
CAM_AEModeInq 8x 09 04 39 FF y0 50 00 FF Auto
y0 50 03 FF Manual
CAM_ShutterPosInq 8x 09 04 4A FF y0 50 00 00 0p 0q FF pq: Shutter position
CAM_IrisPosInq 8x 09 04 4B FF y0 50 00 00 0p 0q FF pq: Iris position
CAM_GainPosInq 8x 09 04 4C FF y0 50 00 00 0p 0q FF pq: Gain position
CAM_WDModeInq 8x 09 04 3D FF y0 50 02 FF On
y0 50 03 FF Off
CAM_BackLightModeInq 8x 09 04 33 FF y0 50 02 FF On
y0 50 03 FF Off
CAM_ApertureInq 8x 09 04 42 FF y0 50 00 00 0p 0q FF pq: Aperture gain
CAM_ChromaInq 8x 09 7E 55 FF y0 50 05 00 00 00 0p FF p: 0 – Eh
CAM_GammaOffsetInq 8x 09 04 1E FF y0 50 00 00 00 0s 0t 0u FF s: Polarity offset (0 is
plus, 1 is minus)
tu: Offset s=0 (00h to
40h)
Offset s=1 (00h to 10h)
Other Commands
Command Set Command Command Packet Comments
CommandCancel 8x 2p FF p= socket (1 or 2)
CAM_Power On 8x 01 04 00 02 FF Power on
Off 8x 01 04 00 03 FF Power off
Corresponds to camera standby in Telnet API.
CAM_Tally On 8x 01 7E 01 0A 00 02 FF
Off 8x 01 7E 01 0A 00 03 FF
CAM_NR -- 8x 01 04 53 0p FF p = noise reduction level (0: off,1
– 5)
CAM_Mute On 8x 01 04 75 02 FF Video mute on/off
Off 8x 01 04 75 03 FF
Toggle 8x 01 04 75 10 FF
Corresponds to video mute in Telnet API.
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Other Inquiry Commands
Inquiry Command Command Response Packet Comments
CAM_PowerInq 8x 09 04 00 FF y0 50 02 FF On
y0 50 03 FF Off (standby)
Corresponds to camera standby get in Telnet API
CAM_IPAddress 8x 09 08 4E 00 00
FF
y0 50 49 50 00 00 00 0p 0p
0p 0q 0q 0q 0r 0r 0r 0s 0s
0s FF
IP address =
ppp.qqq.rrr.sss
CAM_TallyInq 8x 09 7E 01 0A FF y0 50 02 FF On
y0 50 03 FF Off
CAM_NRInq 8x 09 04 53 FF y0 50 0p FF Noise reduction p: 00h to
05h
CAM_MuteModeInq 8x 09 04 75 FF y0 50 02 FF On
y0 50 03 FF Off
Corresponds to video mute get in Telnet API
Vaddio_ModelInq 8x 09 08 0e FF y0 50 06 01 00 00 00 FF RoboSHOT 20 UHD
Vaddio_ModelInq 8x 09 08 0e FF RoboSHOT 40 UHD
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Specifications
Video and Image
Outputs/protocols HDMI, HDBT, HD-SDI,
IP (H.264) Streaming
Aspect ratio HDMI: 16:9 (all resolutions)
IP (H.264) Streaming: 16:9,
3:2, 4:3
HDMI
resolutions/frame
rates
QFHD: 2160p/30/25 (3840 x 2160)
FHD: 1080p/59.94/50/29.97/25,
1080i/59.94/50
HD: 720p/59.94/50
3Gb/s HD-SDI
resolutions/frame
rates
FHD:
1080p/59.94/50/29.97/25,
1080i/59.94/50
HD: 720p/59.94/50
IPStreaming RTSP with H.264 compression up to 1080p/30
RTMP up to 1080p/30
Camera
Image device RoboSHOT 20 UHD: 1/2.3-Type Exmor R™ backlit CMOS sensor
RoboSHOT 40 UHD: 1/2.5-Type Exmor R™ backlit CMOS sensor
Pixels RoboSHOT 20 UHD: 8.93 Megapixels (Effective)
RoboSHOT 40 UHD: 8.5 Megapixels (Effective)
Zoom (RoboSHOT 20
UHD)
1x to 12x: Optical Zoom
12x to 20x: Combined
Optical and Digital Zoom
Zoom (RoboSHOT 40
UHD)
1x to 20x: Optical Zoom
20x to 40x: Combined
Optical and Digital Zoom
Pan angle and speed ±160°, 0.35°/sec to 120°/sec Tilt angle and speed +90°/-30°, 0.35°/sec to
120°/sec
Horizontal FOV
(RoboSHOT 20 UHD)
74º (wide) to 4.8º (tele) Horizontal FOV
(RoboSHOT 40 UHD)
70º (wide) to 4.1º (tele)
Minimum illumination 1.6 lux (100+ lux
recommended)
Aperture/detail 16 Steps
Min. working distance
(RoboSHOT 20 UHD)
10 mm (wide), 1500 mm
(tele)
Min. working distance
(RoboSHOT 40 UHD)
80 mm (wide), 800 mm (tele)
Gain RoboSHOT 20 UHD:Auto / Manual (0 to 33 dB)
RoboSHOT 40 UHD Auto / Manual (0 to 48 dB)
Focusing system Auto Focus / Manual Focus Mode / One Push Trigger Mode
White balance Auto, ATW, Indoor, Outdoor, One-push, Manual
Backlight compensation On/off Sync system Internal
Noise reduction 6 steps S/N ratio Over 50 dB
Control and management Vaddio IR Remote Commander, web interface, Telnet, RS-232 API (modified VISCA)
Power 12 VDC, 3.0 Amp power supply; LTPoE++
Physical and Environmental
Height 7.9 in (20 cm) Weight 6 lbs (2.7 kg)
(2883 plain M&M candies)
Width 8.0 in (20.3 cm) Operating/storage temperatute 0 °C to 40°C (32°F to 104°F)
Depth 7.7 in (19.6 cm) Operating/storage humidity 20% to 80% RH (non-condensing)
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Troubleshooting and Care
Use this information to determine whether it's time to call Vaddio Technical Support.
Check the Status Light First
When the camera doesn't behave as you expect, check the indicator light before you do anything else.
nBlue: Normal operation (blinks once when the camera receives a command from the remote)
nRed: On-air tally (Pro A/V color scheme only)
nPurple: In standby mode or booting
nYellow: Firmware update in progress
If the status light is off, check whether you can access the camera via its web interface or Telnet. If so, the
status light is disabled.
Check the Cables Next
If the equipment behaves in a way that suggests even a remote possibility of a bad cable, please try a
known good cable with the same pin-out.
Cables can be defective, whether they are purchased from a vendor or made at the installation site.
Crimping tools can crimp unevenly, contacts can break internally, and individual conductors in the cable
can break inside the jacketing material. Any of these can result in a cable that passes a continuity check
but does not work reliably, or does not pass enough power to the connected device.
(The author would like to confess having made a certain number of almost-good cables. It happens.)
Power/Responsiveness Issues
What is it doing? Possible causes Check and correct
Nothing. The status light is
off, there is no video, and
the camera does not
respond to the remote.
At least one of the cables is bad. Check using known good cables.
If a OneLINK extension is used:
The camera is not connected to the
OneLINK.
Plug the OneLINK into the camera.
If a OneLINK extension is used:
The OneLINK system is not
working properly.
Disconnect the OneLINK and connect
the camera directly to the 12V power
pack that was shipped with it to
determine where the problem is.
If the camera works without the
OneLINK extension, the OneLINK is
bad. Contact your reseller or Vaddio
Technical Support.
Caution: Do not connect the camera to the 48 VDCOneLINK power pack.
This will damage the camera and void its warranty.
The wall outlet is not active.
(Check by finding out if it powers
something else, such as a laptop or
phone charger.)
Use a different outlet.
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What is it doing? Possible causes Check and correct
The camera or its power supply is
bad.
Contact your reseller or Vaddio
Technical Support.
The camera never finishes
initializing and the light is
purple. The web interface is
not available.
The camera is not receiving
enough power. Is a PoE or PoE+
power injector connected?
Use PoE++ instead. PoE and PoE+ do
not deliver enough power for this
camera.
The PoE++ power injector is bad. Contact your reseller or Vaddio
Technical Support.
The camera does not
respond to the remote and
the light is yellow.
A firmware update is in progress. Wait a few minutes, and try again when
the light turns blue.
Video and Streaming Issues
What is it doing? Possible causes Check and correct
Blue or black video. The
camera's web interface is
available and the camera
responds to the directional
controls on the remote.
Video is muted. Select the Mute button in the web
interface. This button is available on
every page of the web interface.
Color bar pattern on video
outputs. (RoboSHOT 40
UHD only)
Video is muted. Select the Mute button in the web
interface. This button is available on
every page of the web interface.
No IP stream. Streaming is not enabled. Enable streaming: Streaming page in
the web interface.
The camera is not currently using
the expected streaming protocol.
Select the appropriate streaming
protocol: Streaming page in the web
interface.
The video stream displays
poorly - for example, there
is a jagged band where the
image is not displayed
The stream requires more
bandwidth than is available to the
viewer.
Reduce the streaming resolution.
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Camera Control and Other Issues
What is it doing? Possible causes Check and correct
The camera does not
respond to the remote, but
the web interface is
available.
The remote and the camera are not
using the same IR channel.
Press the Camera Select 1 button on
the remote. Try the other Camera
Select buttons if necessary.
IR is switched off Turn IR on (DIP switch 3 up on
RoboSHOT 20 UHD, or the
corresponding soft DIP switch on
RoboSHOT 40 UHD) - see Camera
Behavior Settings for RoboSHOT 20
UHD or Software Switch Settings –
RoboSHOT 40 UHD Only for more
information.
The remote's batteries are dead. Put new batteries in the remote.
The camera responds to
the remote but not to the
web interface.
The web interface is controlling a
different camera. (Check by
removing power from the camera;
the web interface should become
unavailable.)
Check the camera's IP address. See
Getting the camera's IP address.
More than one device is using this
IP address.
The camera responds to
the remote but the web
interface is not available.
The camera is not using the IP
address you browsed to.
Press the Data Screen button on the
remote to see camera information.
The camera is not connected to the
network.
Connect the network cable.
The camera responds to
the web interface but does
not respond to commands
via RS-232 connection.
The RS-232 cable is not connected,
or is bad.
Connect a known good cable.
The camera's baud rate setting
doesn't match the settings on the
controlling device.
Check the baud rate setting at both
ends to be sure they match. The
camera's baud rate setting can be
viewed on the System page in the web
UI.
Correct the setting where it's more
convenient to do so.
The camera loses all its
settings when power is
cycled.
All the DIP switches are in the ON
(down) position.
Set the DIP switches to their proper
positions. Default is all OFF (up). See
DIP Switches: Camera Behavior
Settings for more information.
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Restoring Factory Settings from the Web Interface
SYSTEM PAGE, FIRMWARE TAB
Sometimes it’s easiest to just start over. To restore the original factory settings…click Restore Factory
Settings. This will overwrite everything you have customized – custom CCU scenes and presets, soft DIP
switch settings, passwords, room labels, and more. For this reason, you may want to back up (export) the
camera's configuration after you set up the customizations you want. See Saving (Exporting) or Restoring
(Importing)a Configuration.
Restoring Factory Default Settings Via Hardware – RoboSHOT 20 UHD
If the camera's administrative controls are not accessible, you can restore factory defaults using the DIP
switches on the back of the camera.
To restore factory default settings:
Set all DIP switches DOWN and cycle the power. Then return all DIP switches to the desired settings.
Restoring Factory Default Settings Via Hardware – RoboSHOT 40 UHD
If the camera's administrative controls are not accessible, you can restore factory defaults using the rotary
switch on the back of the camera.
To restore factory default settings:
1. Note the position of the rotary switch.
2. Set the rotary switch to position C and cycle the power.
3. Return the rotary switch to its previous position.
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Operation, Storage, and Care
For smears or smudges on the product, wipe with a clean, soft cloth. Use a lens cleaner on the lens. Do not
use any abrasive chemicals.
Keep this device away from food and liquids.
Do not operate or store the device under any of the following conditions:
nTemperatures above 40°C (104°F) or below 0°C (32°F)
nHigh humidity, condensing or wet environments
nInclement weather
nSevere vibration
nInside the Large Hadron Collider or other particle accelerator
nDry environments with an excess of static discharge
Do not attempt to take this product apart. There are no user-serviceable components inside.
And a friendly reminder from our Training department...
As much as you might love our gear, do not attempt to romance your camera. As a
robot it cannot return your love.
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Compliance Statements and Declarations of Conformity
Compliance testing was performed to the following regulations:
FCC Part 15 (15.107, 15.109), Subpart B Class A
ICES-003, Issue 54: 2012 Class A
EMC Directive 2014/30/EU Class A
EN 55032: 2015 Class A
EN 55024: November 2010 Class A
KN24 2008 (CISPR 24: 1997 + A1: 2000 + A2: 2002) Class A
IEC 60950-1:2005 (2nd Edition); Am 1: 2009 + Am 2: 2013 Safety
EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 + A2: 2013 Safety
FCC Part 15 Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15, Subpart B, of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at his/her own expense.
Operation is subject to the following two conditions: (1) This device may not cause
interference, and (2) This device must accept any interference including interference that
may cause undesired operation of the device.
Changes or modifications not expressly approved by Vaddio can affect emission
compliance and could void the user’s authority to operate this equipment.
ICES-003 Compliance
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’emet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la classe A
préscrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications
du Canada.
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European Compliance
This product has been evaluated for Electromagnetic Compatibility under the EMC Directive for Emissions
and Immunity and meets the requirements for a Class A digital device. In a domestic environment this
product may cause radio interference in which case the user may be required to take adequate measures.
Standard(s) To Which Conformity Is Declared:
EMC Directive 2014/30/EU
EN 55032: 2015 Conducted and Radiated Emissions
EN 55024: November 2010 Immunity
EN 61000-4-2: 1995 + Amendments A1: 1998 + A2: 2001 Electrostatic Discharge
EN 61000-4-3: 2006 + A1: 2008 Radiated Immunity
EN 61000-4-4: 2004 + Corrigendum 2006 Electrical Fast Transients
EN 61000-4-5: 2006 Surge Immunity
EN 61000-4-6: 2009 Conducted Immunity
EN 61000-4-8: 2010 Power Frequency Magnetic Field
EN 61000-4-11: 2004 Voltage Dips, Interrupts and
Fluctuations
KN24 2008 (CISPR 24: 1997 + A1: 2000 + A2: 2002) IT Immunity Characteristics
EN 61000-4-2 Electrostatic Discharge
EN 61000-4-3 Radiated Immunity
EN 61000-4-4 Electrical Fast Transients
EN 61000-4-5 Surge Immunity
EN 61000-4-6 Conducted Immunity
EN 61000-4-8 Power Frequency Magnetic Field
EN 61000-4-11 Voltage Dips, Interrupts and
Fluctuations
IEC 60950-1: 2005 (2nd Edition); Am 1: 2009 + Am 2: 2013 Safety
EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 + A2:
2013 Safety
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Warranty and Return Policy
Hardware warranty: Two (2) year limited warranty on all parts and labor for Vaddio manufactured products.
Vaddio warrants its manufactured products against defects in materials and workmanship for a period of
two years from the day of purchase, to the original purchaser, if Vaddio receives notice of such defects
during the warranty. Vaddio, at its option, will repair or replace products that prove to be defective. Vaddio
manufactures its hardware products from parts and components that are new or equivalent to new in
accordance with industry standard practices.
Exclusions: The above warranty shall not apply to defects resulting from improper or inadequate
maintenance by the customer, customers applied software or interfacing, unauthorized modifications or
misuse, mishandling, operation outside the normal environmental specifications for the product, use of the
incorrect power supply, modified power supply or improper site operation and maintenance. OEM and
special order products manufactured by other companies are excluded and are covered by the
manufacturer’s warranty.
Vaddio Customer Service: Vaddio will test, repair, or replace the product or products without charge if the
unit is under warranty. If the product is out of warranty, Vaddio will test then repair the product or products.
The cost of parts and labor charge will be estimated by a technician and confirmed by the customer prior to
repair. All components must be returned for testing as a complete unit. Vaddio will not accept responsibility
for shipment after it has left the premises.
Vaddio Technical Support: Vaddio technicians will determine and discuss with the customer the criteria
for repair costs and/or replacement. Vaddio Technical Support can be contacted by email at
support@vaddio.com or by phone at one of the phone numbers listed on support.vaddio.com.
Return Material Authorization (RMA) number: Before returning a product for repair or replacement
request an RMA from Vaddio’s technical support. Provide the technician with a return phone number, e-
mail address, shipping address, product serial numbers and original purchase order number. Describe the
reason for repairs or returns as well as the date of purchase. See the General RMA Terms and Procedures
section for more information. RMAs are valid for 30 days and will be issued to Vaddio dealers only. End
users must return products through Vaddio dealers. Include the assigned RMA number in all
correspondence with Vaddio. Write the assigned RMA number clearly on the shipping label of the box when
returning the product. All products returned for credit are subject to a restocking charge without exception.
Special order products are not returnable.
Voided warranty: The warranty does not apply if the original serial number has been removed or if the
product has been disassembled or damaged through misuse, accident, modifications, use of incorrect
power supply, use of a modified power supply or unauthorized repair.
Shipping and handling: Vaddio will not pay for inbound shipping transportation or insurance charges or
accept any responsibility for laws and ordinances from inbound transit. Vaddio will pay for outbound
shipping, transportation, and insurance charges for all items under warranty but will not assume
responsibility for loss and/or damage by the outbound freight carrier. If the return shipment appears
damaged, retain the original boxes and packing material for inspection by the carrier. Contact your carrier
immediately.
Products not under warranty: Payment arrangements are required before outbound shipment for all out of
warranty products.
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General RMA Terms and Procedures: RMA’s are valid for 30 days and will be issued to Vaddio dealers
only.
nEnd users must return products through Vaddio dealers.
nBefore a defective product can be authorized to send in for repair, it must first go through the
troubleshooting process with a member of the Vaddio Technical Support team.
nProducts authorized for repair must have a valid RMA (Return Material Authorization) number.
oVaddio RMA Team will issue the RMA number.
oAn RMA number is to be included in all correspondence with Vaddio.
oThe RMA number must appear clearly on the shipping label (not the box) when the product is
returned.
oA packing slip must be included on the inside of the box with the RMA number listed and reason for
RMA return.
nProducts received at Vaddio that do not have a valid RMA number clearly marked on the outside of the
shipping container may be refused and returned to sender.
nBoxes showing external damage will be refused and sent back to the sender regardless of the clearly
marked RMA number and will remain the responsibility of the sender.
RMA Charges (Restocking): All qualified returns must be made in unopened, original packaging with all
original materials.
nInitial shipments of equipment that are refused upon attempted delivery, for any reason, are subject to
restocking charges.
nThe Dealer has up to 60 days from the date of purchase to return Vaddio product for credit for future
purchases of Vaddio product only.
nThe Dealer has 61 to 90 days from the date of purchase to return Vaddio product with a 15% restocking
fee or $50.00 fee, whichever amount is greater
nThe Dealer has up to 30 days from the date of purchase to return OEM and other manufacturer’s
products with a 15% restocking fee or $50.00 fee, whichever amount is greater.
nNOTE: Special Order products from other manufacturers (identified in the Vaddio Price Guide as
noncancelable, nonreturnable and not refundable) are not eligible for advance replacement from Vaddio.
Advance Replacement Policies: For Vaddio manufactured products, advance replacement will be
provided for up to one (1) year after the initial shipment of products.
nNOTE: OEM and other manufacturer’s products are excluded from the Vaddio advance replacement
policy. Advance replacement will be provided for up to 30 days after initial shipment of OEM products.
Thereafter, a return to Vaddio and factory repair is offered during the other manufacturer’s warranty
period. Vaddio will determine if the returned product is qualified for the OEM warranty.
nNOTE: Special Order products from other manufacturers (identified in the Vaddio Price Guide as
noncancelable, nonreturnable and not refundable) are not eligible for advance replacement from Vaddio.
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Advance Replacement Procedures: The Vaddio Dealer must submit a non-revocable purchase order for
advance replacement equipment at normal dealer pricing. Credit shall be issued upon complete product
return (including all accessories) for dealers with Net 30 terms. For credit card accounts, charges will be
assessed to the credit card for the replacement and credited back upon complete product return.
nReturns must be made in the original Vaddio packaging with all original materials if at all possible.
Vaddio products with missing original materials will be billed to the dealer at dealer price.
nNOTE: OEM products must be returned in the original packaging with all materials and the RMA
number written on the shipping label only and not on the OEM box. If the return is incomplete and/or the
OEM box is defaced, the product shall be returned to the dealer and the RMA will not be credited.
nEquipment returned with “No Trouble Found” after advanced replacement will be assessed a full 15% or
$50.00 restocking fee (whichever is greater) for each item and may also be assessed for additional
charges to compensate for wear, damages and reconditioning.
nAll returns must be accompanied by RMA # as stated above.
nAll Advanced Replacement products are sent via 2-day service in the continental USA. If the product is
requested to be sent via priority or overnight shipping, the Dealer shall pay shipping costs. The dealer
can elect to supply their preferred shipping account number.
nInternational customers are responsible for all freight charges for equipment returned to Vaddio,
including international shipping, taxes, and duties, insurance and all other associated logistic charges.
Warranty Repair Terms and Procedures: Vaddio will repair any product free of charge, including parts
and labor, within the terms outlined in the warranty agreement for that product.
nCustomers must provide proof of the product’s purchase date.
nProduct that is within the warranty period will be repaired under the non-warranty terms if:
oThe equipment has been damaged by negligence, accident, act of God, mishandling, used with the
incorrect, modified or extended power supply or has not been operated in accordance with the
procedures described in the operating and technical instructions.
oThe equipment has been altered or repaired by other than the Manufacturer or an authorized service
representative.
oAdaptations or accessories other than those manufactured or provided by the Manufacturer have
been made or attached to the equipment, which in the determination of the Manufacturer, shall have
affected the performance, safety of reliability of the equipment; or the equipment’s original serial
number has been modified or removed.
nCustomer is responsible for shipping charges to send defective product under warranty to Vaddio.
Vaddio will pay ground service return shipping charges during the 2nd year of the warranty period.
nStandard return shipping method for products under warranty, but out of the advance replacement
warranty period, is ground shipment. Extra charges associated with priority shipping, when requested,
will be the responsibility of the customer.
Non-Warranty Repair Terms: Vaddio will repair any non-obsolete product that does not meet the terms of
the warranty. Non-warranty repair terms are as follows:
nThe customer is responsible for, and agrees to pay, all parts and labor costs associated with the repair.
Standard non-warranty repair charges are outlined below.
nCustomers must provide payment method and one of the following, prior to receiving an RMA:
oHard copy of a PO, for dealers with Net 30 terms and in good standing with Vaddio.
oValid credit card number - Credit card will be charged upon shipping repaired product back to
customer.
nRequest for COD: Customers will be notified of COD charges prior to shipping repaired unit.
nCustomer is responsible for all shipping charges both to and from Vaddio, and may use their own
carrier.
nCustomers will receive a courtesy call notifying them of total repair charges prior to return shipping.
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Non-Warranty Repair Charges: Total repair charges (per unit) for a non-warranty repair consist of the
following:
nCost of any replacement parts needed to repair the defect.
nLabor costs billed per hour after minimum charges/time.
nLabor charges include troubleshooting and repair time only.
nBurn-in time and final test time is not included in the labor charges.
nLabor time is rounded to the nearest quarter hour.
nLabor charges are billed at the prevailing rate for the category of equipment repaired, after minimum
charges/time. For prevailing labor rates, please contact the Vaddio technical support.
nAll shipping and handling costs are the responsibility of the customer for non-warranty repairs.
Minimum Labor Charges: All non-warranty repairs are subject to a minimum evaluation/repair labor
charge even if there is no problem found. Please contact Vaddio technical support for the current applicable
rate.
Repair Charge Estimates: Estimates on repair charges for a specific problem will not be given before an
RMA is issued and the actual product has been evaluated by a Vaddio technician. Repair estimates will be
given after the repair department receives and evaluates the unit.
nCustomers requesting an estimate on repair charges must do so up front when they call in for an RMA.
The RMA team will call or email with the estimate after evaluating the unit and before proceeding with
the repair.
nAny product evaluated for a repair estimate is still subject to the minimum labor charges even if the
customer decides not to proceed with the repair.
nVaddio does not guarantee estimates given on repair charges. Actual repair costs may exceed the
estimate.
nCustomer is responsible for actual repair charges, regardless of estimate.
Repair Policy Notes:
nDuration of Repair: Products are repaired on a first come first serve basis. The turn-a-round time of a
particular repair is dependent upon circumstances such as product type, the nature of the problem and
current repair volumes. Requests for expedited repair service will be considered on a case-by-case
basis.
nRepair Warranty: Vaddio guarantees all of its repair work, performed on non-warranty items, for 90
days from the day the repaired product is shipped back to the customer. If the original problem
described was not resolved or reoccurs within the 90-day period, Vaddio will repair the unit free of labor
charges. However additional material charges may apply unless the parts used to affect the repair are
again deemed defective.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
Photo Credits
This manual may include some or all of these photos.
European Space Agency (ESA) astronaut Samantha Cristoforetti, a Flight Engineer with Expedition 42,
photographs the Earth through a window in the Cupola on the International Space Station
By NASA - https://blogs.nasa.gov/ISS_Science_Blog/2015/03/06/women-in-space-part-two-whats-
gender-got-to-do-with-it/, Public Domain, https://commons.wikimedia.org/w/index.php?curid=38834990
Carl Sagan, Bruce Murray, Louis Friedman (founders) and Harry Ashmore (advisor), on the occasion of
signing the papers formally incorporating The Planetary Society
By credit NASA JPL - JPL, Public Domain, https://commons.wikimedia.org/w/index.php?curid=1180927
Main Control Room / Mission Control Room of ESA at the European Space Operations Centre (ESOC) in
Darmstadt, Germany
By European Space Agency - ESOC flickr, Credit: ESA - Jürgen Mai, CC BY-SA 3.0-igo,
https://commons.wikimedia.org/w/index.php?curid=36743173
Expedition 42 on orbit crew portrait, International Space Station, Mar. 7, 2015 – Barry Wilmore
(Commander) Top, Upside down, to the right cosmonaut Elena Serova, & ESA European Space Agency
Samantha Cristoforetti. Bottom center US astronaut Terry Virts, top left cosmonauts Alexander
Samokutyaev and Anton Shkaplerov.
By NASA - https://www.flickr.com/photos/nasa2explore/16166230844/, Public Domain,
https://commons.wikimedia.org/w/index.php?curid=38931301
European Space Agency astronaut Luca Parmitano, Expedition 36 flight engineer, outside the International
Space Station
By NASA - http://spaceflight.nasa.gov/gallery/images/station/crew-36/html/iss036e016704.html, Public
Domain, https://commons.wikimedia.org/w/index.php?curid=27263573
Chris Cassidy, Luca Parmitano, and Karen Nyberg, ISS, 2013. Photo Credit: NASA
Nicolas Altobelli, Rosetta Scientist at ESA's European Space Astronomy Centre, Villanueva de la
Cañada, Madrid, Spain
By European Space Agency - Nicolas Altobelli talks to the media, CC BY-SA 3.0-igo,
https://commons.wikimedia.org/w/index.php?curid=36743144
Andrea Accomazzo, ESA Rosetta Spacecraft Operations Manager, providing a live update from the Main
Control Room at ESA's European Space Operations Centre, Darmstadt, Germany during the Rosetta
wake-up day.
By European Space Agency - Live update from the Main Control Room, CC BY-SA 3.0-igo,
https://commons.wikimedia.org/w/index.php?curid=36743150
Sleeping goose
By ladypine - Own work, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=1695227
STS-123 and Expedition 16 crews on the STS-123 crew's last full day onboard the International Space
Station.
By NASA - http://www.spaceflight.nasa.gov/gallery/images/shuttle/sts-123/html/iss016e033684.html,
Public Domain, https://commons.wikimedia.org/w/index.php?curid=3773505
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
Index
3
3G Level A/Level B setting 53
A
admin login 21, 28
changing 28
default 21
anatomy of the camera 4-6
API 56-72, 74-75, 80-81
RS-232 (VISCA) 72, 74-75, 80-81
Telnet 57-71
auto focus 42, 60
auto iris 45, 62-63
auto white balance 45, 47, 62-63
automatic NTP updating 27
B
backing up a configuration 31
backlight compensation 44, 46, 62-63
baud rate setting 8, 52
behavior on power-up 16, 48
bit rate, constant or variable (IP streaming set-
ting) 37
blue gain 45, 47, 62-63
browser compatibility 19
C
cable 5-6, 11, 83
connectors 5-6, 11
please check them (PLEASE) 11, 83
recommendations 11
camera control issues, troubleshooting 85
Camera Control page (web) 54
camera ID setting (DIP switch) 8, 52
camera mount, installing 10
camera power 13
camera select 17-18,See alsocamera ID set-
ting (DIP switch)
Camera Settings page (web) 43-44
camera specifications 82
camera standby position 54
capabilities 1
CCU scenes 43, 45, 48, 55, 64
custom 45, 48, 64
recalling 64
CCU settings 46-47, 61-63
ceiling-mounted cameras 10
cheat sheet 17, 22, 46-47
color adjustment 47
lighting and image quality 46
Vaddio IR Remote Commander 17
web interface 22
chroma setting 45-47, 62-63
cleaning 87
color codes for status light 16, 83
color settings 43, 45, 47, 62-63
color space setting 53
colors of the status light 4
command history 70
command set, RS-232 (VISCA) 72, 74-75,
80-81
compatibility, browsers 19
configuration, saving or restoring 31
connection example 12-13
connector identification 5-6
connector pin-out, RS-232 14
constant bit rate (IP streaming setting) 37
custom CCU scenes 45
custom home position, setting 48
D
damage, preventing 9, 11, 14
default 19-21, 69, 86
admin password 21
IP address 19
settings, restoring 69, 86
user password 20
detail setting 45-46, 62-63
diagnostic logs 34
Diagnostics page (web) 34
dimensions and weight 82
DIP switch settings 51-53
reading from web interface 51
directional controls 17-18, 55
E
enable LED in standby (switch setting) 53
F
factory defaults, restoring 69, 86
fault isolation 83-85
firmware update 32
firmware version 32, 70
focus 17-18, 42, 60
95
G
gain 45-47, 62
blue 45, 47
iris 46
red 45, 47
gamma setting 45-46
genlock 50
getting help 34
guest access 28
H
HDMI color space setting 53
Help page (web) 34
home position 48, 55, 57
custom 48
hostname 25
camera 25
HTTPS, enabling or requiring 29
I
image flip setting (DIP switch) 8, 52
importing a configuration 31
inactive sessions (web interface) 28
indicator light 4, 16, 64, 83
enabling/disabling 64
meaning of colors 16, 83
information, conference room 30
installation, typical 12
inverted installation 10
IP address 17-19, 23, 25-26
camera, discovering 19
default 19, 23, 26
static 25
static, configuring before installation 23
IP streaming 35-39, 41, 66-67
enabling or disabling 35
quality 37
resolutions and frame rates 36-37
settings 36-39, 41, 66-67
IR on/off (DIP switch) 8, 52
IR remote 17-18
iris settings 45-46, 62-63
L
labels, room 30
LED 16, 64, 83
enabling/disabling 64
meaning of colors 16, 83
LED color scheme (switch setting) 53
LED on/off (switch setting) 53
light, status indicator 16, 64, 83
enabling/disabling 64
meaning of colors 16, 83
lighting settings 43-44, 55, 62-64
locations of connectors 5-6
log files 34
login 20-21
admin 21
user 20
low-power state 54, 64-65
M
manual focus 17-18, 42, 60
mounting cameras 9-10, 15
muting video 54, 65
N
navigation buttons, hiding/showing 21
network configuration 19, 23, 25-26, 68
current 68
Networking page (web) 23, 25-27
NTP server 27
O
One Push White Balance 47
OneLINK 5-6, 12-13
operating environment 87
P
packing lists 2
page 23, 25-30, 32-35, 38-39, 41, 43-44, 50,
54
Camera Control 54
Camera Settings 43-44
Diagnostics 34
Help 34
Networking 23, 25-27
Room Labels 30
Security 28-29
Streaming 35, 38-39, 41
System 32-33, 50
pan 49, 57
direction 49
speed 49
pan/tilt/zoom controls 17-18, 55
passwords 20-21, 28
admin, default 21
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
user, default 20
pin-out, RS-232 connector 14
ping command 67
PoE++ 13
point light compensation 44, 46
power 5-6, 12-13, 16-18, 83
issues, troubleshooting 83
on and off 16-18
options 5-6, 12-13
PoE+ 13
PoE++ 5-6
power-up settings 48
presets 17-18, 48, 55, 61
clearing 18
moving to 55
recalling 61
renaming 48
setting 18, 61
privacy 54
product capabilities 1
product returns and repairs 90
Q
quantization (IP streaming setting) 37
quick reference 17, 22, 46-47
Vaddio IR Remote Commander 17
web interface 22
R
ready state 54, 65
rebooting the camera 33, 68
red gain 45, 47, 62-63
remote control 17-18
reset See alsorebooting the camera; restor-
ing default settings
resolution 7, 36-37
IP streaming 36-37
switch setting 7
restoring a configuration 31
restoring default settings 69, 86
RJ-45 connectors 11
room information 30
Room Labels page (web) 30
RS-232 commands 72, 74-75, 80-81
RS-232 connector 5-6, 14
RTMP streaming 39
RTSP streaming 36-38
S
safety requirements 9
saving a configuration 31
scenes, CCU 43, 48, 55
naming 48
storing 45
Scott 43
Security page (web) 28-29
session time-out 28
settings, default, restoring 69, 86
shelf-mounted cameras 15
shelf, camera mount 10
solving problems 83-85
specifications 82
speed 49, 57-60
focus 60
pan/tilt/zoom 49, 57-59
SSL certificate 29
standard control/codec control (switch
setting) 53
standby state 54, 65
start-up behavior, setting 48
static IP address 23, 25-26
status light 16, 64, 83
enabling/disabling 64
meanings of colors 16, 83
status light, meanings of colors 4
storage environment 87
storing a configuration 31
streaming 35-39, 41, 66-67, 84
enabling or disabling 35, 41
issues, troubleshooting 84
MTU, setting 41
quality 37
settings 36-39, 41, 66
state 67
Streaming page (web) 35, 38-39, 41
streaming URL 38
supported web browsers 19
switch settings 8, 10, 32, 51-53
3G Level A/Level B 53
baud rate (DIP switch) 8, 52
camera ID (DIP switch) 8, 52
color space 53
enable LED in standby 53
image flip (DIP switch) 8, 10, 52
IR 8, 52
LED color scheme 53
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LED on/off 53
reading from web interface 32
standard control/codec control 53
switch, video resolution 7
System page (web) 32-33, 50
system time 27
T
technical specifications 82
technical support 34
Telnet 28, 56
disabling access via 28
session 56
session history 70
session, ending 71
Telnet API 56-71
command help 56
syntax help 71
temperature, operating and storage 82, 87
tilt 49, 58
direction 49
speed 49
time zone 27
Tri-Synchronous Motion (Tri-Sync) 61
troubleshooting 83-85
typical installation 15
U
update 32
URL, RTSP streaming 38
user login 20, 28
changing 28
default 20
V
Vaddio IR Remote Commander 17
variable bit rate (IP streaming setting) 37
version, firmware 70
video mute 42, 54, 65
video resolution setting 7
VISCA commands 72, 74-75, 80-81
voilà, a small cat 87
W
wall-mounted cameras 15
wall mount 10
warranty 9, 90
web browsers supported 19
web interface 19, 21, 23-30, 32-35, 38-39, 41,
43-44, 50, 54
accessing 19
accessing via direct connection 24
Camera Control page 54
Camera Settings page 43-44
Diagnostics page 34
Help page 34
navigation button labels 21
Networking page 23, 25-27
Room Labels page 30
Security page 28-29
Streaming page 35, 38-39, 41
System page 32-33, 50
wide dynamic range setting 44, 46, 62-63
Z
zoom 55, 59
zoom speed 17-18, 49, 59
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Vaddio is a brand of Legrand AV Inc.· www.legrandav.com · Phone 800.572.2011 / +1.763.971.4400 · Fax
+1.763.971.4464 · Email av.vaddio.support@legrand.com·
Visit us at support.vaddio.com for firmware updates, specifications, drawings, manuals, technical support
information, and more.
Vaddio, the Vaddio logo, RoboSHOT, and OneLINKare trademarks or registered trademarks of Legrand
AV Inc. HDBaseT™ and the HDBaseT Alliance logo are trademarks of the HDBaseT Alliance. The terms
HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing LLC in the United States and other countries. Exmor® is a trademark of
Sony Corporation. All other brand names or marks are used for identification purposes and are trademarks
of their respective owners.
©2019 Legrand Inc.
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