Viewsonic IFP6550 User Manual
Displayed below is the user manual for IFP6550 by Viewsonic which is a product in the Interactive Whiteboards category. This manual has pages.
Related Manuals
IFP6550/IFP7550/IFP8650
Commercial Touch Display
User Guide
Model No. VS16954/VS16876/VS16874
IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specic languages using the Regional selection
box in the upper right corner of our website. “Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual”
Thank you for choosing ViewSonic
As a world leading provider of visual solutions, ViewSonic is dedicated to
exceeding the world’s expectations for technological evolution, innovation,
and simplicity. At ViewSonic, we believe that our products have the
potential to make a positive impact in the world, and we are confident that
the ViewSonic product you have chosen will serve you well.
Once again, thank you for choosing ViewSonic !
i
Compliance Information
NOTE: This section addresses all connected requirements and statements regarding
regulations. Confirmed corresponding applications shall refer to nameplate labels
and relevant markings on unit.
FCC Compliance Statement
This device complies with part 15 of FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Warning: You are cautioned that changes or modifications not expressly approved
by the party responsible for compliance could void your authority to operate the
equipment.
Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)
Contains FCC ID: 2AFG6-RK3399
IC ID: 22166-RK3399
CE Conformity for European Countries
The device complies with the EMC Directive 2014/30/EU and Low Voltage
Directive 2014/35/EU.
Following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical and
Electronic Equipment Directive 2012/19/EU (WEEE).The mark indicates
the requirement NOT to dispose the equipment as unsorted municipal
waste, but use the return and collection systems according to local law.
ii
Indian Restriction of Hazardous Substances
Restriction on Hazardous Substances statement (India) This product complies
with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in
concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for
the exemptions set in Schedule 2 of the Rule.
Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance with Directive
2011/65/EU of the European Parliament and the Council on restriction of the use
of certain hazardous substances in electrical and electronic equipment (RoHS2
Directive) and is deemed to comply with the maximum concentration values issued
by the European Technical Adaptation Committee (TAC) as shown below:
Substance
Proposed Maximum
Concentration
Actual
Concentration
Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Cadmium (Cd) 0.01% < 0.01%
Hexavalent Chromium (Cr6+) 0.1% < 0.1%
Polybrominated biphenyls (PBB) 0.1% < 0.1%
Polybrominated diphenyl ethers (PBDE) 0.1% < 0.1%
Bis (2-ethylhexyl) phthalate (DEHP) 0.1% < 0.1%
Butyl benzyl phthalate (BBP) 0.1% < 0.1%
Dibutyl phthalate (DBP) 0.1% < 0.1%
Diisobutyl phthalate (DIBP ) 0.1% < 0.1%
Certain components of products as stated above are exempted under the Annex III
of the RoHS2 Directives as noted below:
Examples of exempted components are:
1. Mercury in cold cathode fluorescent lamps and external electrode fluorescent
lamps (CCFL and EEFL) for special purposes not exceeding (per lamp):
(1) Short length (≦500 mm): maximum 3.5 mg per lamp.
(2) Medium length (＞500 mm and ≦1,500 mm): maximum 5 mg per lamp.
(3) Long length (＞1,500 mm): maximum 13 mg per lamp.
2. Lead in glass of cathode ray tubes.
3. Lead in glass of fluorescent tubes not exceeding 0.2% by weight.
4. Lead as an alloying element in aluminium containing up to 0.4% lead by weight.
5. Copper alloy containing up to 4% lead by weight.
iii
6. Lead in high melting temperature type solders (i.e. lead-based alloys containing
85% by weight or more lead).
7. Electrical and electronic components containing lead in a glass or ceramic other
than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or
ceramic matrix compound.
Cautions and Warnings
1. Read these instructions completely before using the equipment.
2. Keep these instructions in a safe place.
3. Heed all warnings and follow all instructions.
4. Always handle the LCD display with care when moving it.
5. Never remove the rear cover. This LCD display contains high-voltage parts.
You may be seriously injured if you touch them.
6. Do not use this equipment near water. Warning: To reduce the risk of fire or
electric shock, do not expose this apparatus to rain or moisture.
7. Avoid exposing the LCD display to direct sunlight or another heat source. Orient
the LCD display away from direct sunlight to reduce glare.
8. Clean with a soft, dry cloth. If further cleaning is required, see the “Care and
Maintenance” section in this guide for further instructions.
9. Avoid touching the screen. Skin oils are difficult to remove.
10. Do not rub or apply pressure to the LCD panel, as it may permanently damage
the screen.
11. Do not block any ventilation openings. Install the equipment in accordance with
the manufacturer’s instructions.
12. Do not install near any heat sources such as radiators, heat registers, stoves, or
other devices (including amplifiers) that produce heat.
13. Place the LCD display in a well ventilated area. Do not place anything on the
LCD display that prevents heat dissipation.
14. Do not place heavy objects on the LCD display, video cable, or power cord.
15. If smoke, an abnormal noise, or a strange odor is present, immediately switch
the LCD display off and call your dealer or ViewSonic. It is dangerous to continue
using the LCD display.
16. Do not attempt to circumvent the safety provisions of the polarized or grounding-
type plug. A polarized plug has two blades with one wider than the other. A
grounding type plug has two blades and a third grounding prong. The wide blade
and the third prong are provided for your safety. If the plug does not fit into your
outlet, consult an electrician for replacement of the outlet.
(Continued on next page)
iv
17. Protect the power cord from being tread upon or pinched, particularly at the plug,
and the point where if emerges from the equipment. Be sure that the power outlet
is located near the equipment so that it is easily accessible.
18. Only use attachments/accessories specified by the manufacturer.
19. Use only with the cart, stand, tripod, bracket, or table specified by
the manufacturer, or sold with the equipment. When a cart is used,
use caution when moving the cart/equipment combination to avoid injury from
tipping over.
20. Unplug this equipment when it will be unused for long periods of time.
21. Refer all servicing to qualified service personnel. Service is required when the
unit has been damaged in any way, such as: if the power-supply cord or plug is
damaged, if liquid is spilled onto or objects fall into the unit, if the unit is exposed
to rain or moisture, or if the unit does not operate normally or has been dropped.
22. The Unit is a Monitor with LED backlight intended for general office used.
v
Contents
Compliance Information
FCC Compliance Statement ................................................................ i
Industry Canada Statement ................................................................. i
CE Conformity for European Countries ............................................... i
Indian Restriction of Hazardous Substances ......................................ii
Declaration of RoHS2 Compliance ...................................................... ii
Cautions and Warnings ......................................................................iii
Copyright Information
Product Registration ........................................................................... 2
For Your Records ............................................................................... 2
1. Getting Started
1.1 Package Contents ........................................................................ 3
1.2 Wall Mount Kit Specifications (VESA) .......................................... 4
2. Smart Whiteboard/LCD Display
Features
2.1 Control Panel Overview ................................................................ 5
2.2 Terminal Interface Overview ........................................................ 6
2.3 Remote Control Overview ............................................................ 7
2.4 Inserting Remote Control Batteries .............................................. 8
2.5 Remote Control Receiver Range ................................................. 9
3. Setting Up Your Display
3.1 Connecting an External PC ........................................................ 10
3.2 RS232 Connections ................................................................... 11
3.3 Connecting USB Peripherals ...................................................... 12
3.4 AV IN Connections ..................................................................... 13
3.5 HDMI Connections ..................................................................... 14
3.6 Coaxial Connections .................................................................. 14
3.7 Video Output Connection ........................................................... 15
vi
4. OSD Menu Operation
4.1 General Setting .......................................................................... 16
4.2 More OSD settings ..................................................................... 18
4.3 Annotation Menu ........................................................................ 21
4.4 Embedded Player Interface ........................................................ 27
4.5 Multimedia supported formats .................................................... 49
5. Trouble Shooting
6. Care and Maintenance
7. Display Modes
7.1 VGA Mode .................................................................................. 53
7.2 HDMI Mode ................................................................................ 54
7.3 DP Mode .................................................................................... 55
8. Specifications
9. RS-232 Protocol
9.1 Introduction ................................................................................. 57
9.2 Description ................................................................................. 57
9.2.1 Hardware specification ............................................................ 57
9.2.2 Communication Setting ........................................................... 58
9.2.3 Command Message Reference ............................................... 58
9.3 Protocol ...................................................................................... 58
9.3.1 Set-Function Listing ................................................................. 58
9.3.2 Get-Function Listing ................................................................ 64
9.3.3 Remote Control Pass-through mode ....................................... 71
Other Information
Customer Support ............................................................................ 74
Limited Warranty .............................................................................. 75
Mexico Limited Warranty .................................................................. 77
1
Copyright Information
Copyright © ViewSonic Corporation, 2017. All rights reserved.
Macintosh and Power Macintosh are registered trademarks of Apple Inc.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft
Corporation in the United States and other countries.
ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered
trademarks of ViewSonic Corporation.
VESA is a registered trademark of the Video Electronics Standards Association.
DPMS, DisplayPort, and DDC are trademarks of VESA.
is a trademark of SRS Labs, Inc.
Premium Sound technology is incorporated under license from SRS Labs, Inc.
ENERGY STAR® is a registered trademark of the U.S. Environmental Protection
Agency (EPA).
As an ENERGY STAR® partner, ViewSonic Corporation has determined that this
product meets the ENERGY STAR® guidelines for energy efficiency.
Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors
or omissions contained herein; nor for incidental or consequential damages resulting
from furnishing this material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic Corporation reserves
the right to change product specifications without notice. Information in this
document may change without notice.
No part of this document may be copied, reproduced, or transmitted by any means,
for any purpose without prior written permission from ViewSonic Corporation.
2
Product Registration
To fulfill possible future product needs, and to receive additional product information
as it becomes available, please visit your region section on ViewSonic’s website to
register your product online.
The ViewSonic CD also provides an opportunity for you to print the product
registration form. Upon completion, please mail or fax to a respective ViewSonic
office. To find your registration form, use the directory “:\CD\Registration”.
Registering your product will best prepare you for future customer service needs.
Please print this user guide and fill the information in the “For Your Records” section.
Your LCD displays serial number is located on the rear side of the display.
For additional information, please see the “Customer Support” section in this guide.
For Your Records
Product Name:
Model Number:
Document Number:
Serial Number:
Purchase Date:
IFP6550/IFP7550/IFP8650
ViewSonic Commercial Touch Display
VS16954/VS16876/VS16874
IFP6550/IFP7550/IFP8650_UG_ENG Rev. 1A 03-14-17
_______________________________________
_______________________________________
Product disposal at end of product life
ViewSonic respects the environment and is committed to working and living green.
Thank you for being part of Smarter, Greener Computing.
Please visit ViewSonic website to learn more.
USA & Canada: http://www.viewsonic.com/company/green/recycle-program/
Europe: http://www.viewsoniceurope.com/uk/support/recycling-information/
Taiwan: http://recycle.epa.gov.tw/recycle/index2.aspx
3
1. Getting Started
Congratulations on your purchase of a ViewSonic® LCD display.
Important! Save the original box and all packing material for future shipping needs.
Note: The word “Windows” in this user guide refers to Microsoft Windows operating
system.
1.1 Package Contents
• VGA cable
• Power cable x 4
• Remote control
• AAA battery x 2
• USB cable
• Audio cable
• AV cable
• Stylus pen x 3
• User manual CD wizard
• Quick start guide
• RS232 adapter
• Clamp x 5
• Plate
• Screw x 3
IFP50 series
Commercial Touch Display
Quick Start Guide
1
Package Contents
2
inch VESA Spec. (A x B) Standard Screw (C x D) Quantity
IFP6550 - 65” 600 x 400 mm M8 x 25 mm 4
IFP7550 - 75” 800 x 400 mm M8 x 25 mm 4
IFP8650 - 86" 800 x 600 mm M8 x 25 mm 4
A
B
● VGA cable
● Power cable x 4
● Remote control
● AAA battery x 2
● USB cable
● Audio cable
● AV cable
● Stylus pen x 3
● User manual CD wizard
● Quick start guide
● RS232 adapter
● Clamp x 5
● Plate
● Screw x 3
PC System Requirements
Intel® Pentium® processor or
greater running on
Windows® Platform,
4x CD-ROM drive; 64MB or
more of available RAM;
800x600 color display.
Mac® System Requirements
Mac OS version 10.x;
4x CD-ROM drive; 64MB or
more of available RAM;
800x600 color display.
Copyright © 2016, ViewSonic Corporation. All rights reserved. All trademarks,
registered or otherwise, are the property of their respective companies. Disclaimer:
ViewSonic Corporation shall not be liable for technical or editorial reeors or omissions
contained herein; nor for incidental or consequential damages resulting from
furnishing this meterial, or the performance or use of this product. In the interest of
continuing product improvement, ViewSonic Corporation reserves the right to
change product specifications without notice. Information in this CD-ROM may
change without notice, No part of this CD-ROM may be copied, reproduced, or
transmitted by any means, for any purpose without prior written permission of
ViewSonic Corporation.
07/13/16 • CDE61T_UG • Made in China
CDE5561T/CDE6561T/CDE7061T/IFP7561T/
CDE8452T/SWB5561B/SWB6561B/
SWB7061B/SWB8452B
User Guide and
Installation Software
PN-WMK-047
3
Control Panel Overview
USB USB USB
Wall Mount Kit Specifications (VESA)
4
1.2 Wall Mount Kit Specications (VESA)
Please follow the instructions in the wall mount installation guide to install your
wall mount or mobile mount bracket. If attaching to other building materials, please
contact your nearest dealer.
IFP50 series
Commercial Touch Display
Quick Start Guide
1
Package Contents
2
inch VESA Spec. (A x B) Standard Screw (C x D) Quantity
IFP6550 - 65” 600 x 400 mm M8 x 25 mm 4
IFP7550 - 75” 800 x 400 mm M8 x 25 mm 4
IFP8650 - 86" 800 x 600 mm M8 x 25 mm 4
A
B
● VGA cable
● Power cable x 4
● Remote control
● AAA battery x 2
● USB cable
● Audio cable
● AV cable
● Stylus pen x 3
● User manual CD wizard
● Quick start guide
● RS232 adapter
● Clamp x 5
● Plate
● Screw x 3
PC System Requirements
Intel® Pentium® processor or
greater running on
Windows® Platform,
4x CD-ROM drive; 64MB or
more of available RAM;
800x600 color display.
Mac® System Requirements
Mac OS version 10.x;
4x CD-ROM drive; 64MB or
more of available RAM;
800x600 color display.
Copyright © 2016, ViewSonic Corporation. All rights reserved. All trademarks,
registered or otherwise, are the property of their respective companies. Disclaimer:
ViewSonic Corporation shall not be liable for technical or editorial reeors or omissions
contained herein; nor for incidental or consequential damages resulting from
furnishing this meterial, or the performance or use of this product. In the interest of
continuing product improvement, ViewSonic Corporation reserves the right to
change product specifications without notice. Information in this CD-ROM may
change without notice, No part of this CD-ROM may be copied, reproduced, or
transmitted by any means, for any purpose without prior written permission of
ViewSonic Corporation.
07/13/16 • CDE61T_UG • Made in China
CDE5561T/CDE6561T/CDE7061T/IFP7561T/
CDE8452T/SWB5561B/SWB6561B/
SWB7061B/SWB8452B
User Guide and
Installation Software
PN-WMK-047
3
Control Panel Overview
USB USB USB
Wall Mount Kit Specifications (VESA)
inch VESA Spec. (A x B) Standard Screw (C x D) Quantity
IFP6550 - 65” 600 x 400 mm M8 x 25 mm 4
IFP7550 - 75” 800 x 400 mm M8 x 25 mm 4
IFP8650 - 86” 800 x 400 mm M8 x 25 mm 4
• ViewSonic provides the standard dimensions for wall mount kits as shown in the
table above.
• To find the perfect mount, please browse www.viewsonic.com or call our service
team.
• When purchasing our wall mount kit, a detailed install manual and all parts
necessary for assembly are provided.
• Do not use the screws that longer than the standard dimension, as they may
cause damage to the inside of the LCD display set.
5
2. Smart Whiteboard/LCD Display
Features
This section introduces you to the features of your LCD Display.
Note: The features or applications described in this User’s manual may vary
depending on the device model purchased.
2.1 Control Panel Overview
Item Description
Press the key to turn on the device
Press the key to turn on/off the screen
Press and hold the key to turn off the device
Back to Embedded Player main interface
Return to Embedded Player previous level
Call up function menu
Decrease volume
Increase volume
USB port for Embedded Player and internal PC
Receives signals from the remote control
6
2.2 Terminal Interface Overview
Terminal Interface Overview
4
Item Description
Connected to display devices with HDMI input function
USB port for Embedded Player
High-definition multimedia interface signal input, connect to PC
with HDMI output, set-top box, or other video device
Touch signal output to the external PC
Touch 1 for HDMI IN 1 and 2
Touch 2 for HDMI IN 3, DP IN and VGA IN
Connected to devices with DisplayPort output function
External computer audio input
External computer image input
Composite video and audio input
Item Description
Coaxial output
Serial interface, used for mutual transfer of data between devices
Audio output to the external speaker
Standard RJ45 (10M/100M/1G) Internet connection interface
(This network port is used for Embedded Player and Slot in PC)
Power On / Off switch
AC power input
Item Description
Press the key to turn on the device
Press the key to turn off/on the display backlight only
Press and hold the key to turn off the device
Back to Embedded player main interface
Return to Embedded player previous level
Call up function menu
Decrease volume
Increase volume
USB port for Embedded Player and internal PC
Receives signals from the remote control
5 63
4
12337 4 2
LAN
28 9 10 11 12 13 14
5
Remote Control Overview
Press to turn the display
ON/OFF
Mute / Unmute
Display information of the
current input source
Blank screen
Freeze screen
Numeric input button
Press to switch between
PC applications
Numeric input button
Close current PC window
Source selection button
Press to display Menu
Screen capture
PC ‘Tab’ button
Switch to slot in PC desktop
PC ‘Backspace’ button
PC ‘Windows’ button
PC ‘Menu’ button
Press to scroll up
Press to scroll down
Enter button. Press it to select options.
Writing software startup
Shortcut button to exit dialog boxes
Back
PC ‘Space’ button
CH+ : PC previous page
CH- : PC next page
Increase / Decrease volume
Windows F1 Function
Windows F2 Function
Windows F3 Function
Windows F4 Function
Windows F5 Function
Windows F6 Function
Windows F7 Function
Windows F8 Function
Windows F9 Function
Windows F10 Function
Windows F11 Function
Windows F12 Function
Press to scroll left
Press to scroll right
F1:
F2:
F3:
F4:
F5:
F6:
F7:
F8:
F9:
F10:
F11:
F12:
Item Description
Connected to display devices with HDMI input function
USB port for Embedded Player
High-definition multimedia interface signal input, connect to PC with HDMI
output, set-top box, or other video device
HDMI 1 supports up to 3840x2160@60Hz
HDMI 2 and 3 support up to 3840x2160@30Hz
Touch signal output to the external PC
Touch 1 for HDMI IN 1 and 2
Touch 2 for HDMI IN 3, DP IN and VGA IN
Connected to devices with DisplayPort output function
DP supports up to 3840x2160@60Hz
External computer audio input
External computer image input
Composite video and audio input
Coaxial output
Serial interface, used for mutual transfer of data between devices
Audio output to the external speaker
Standard RJ45 (10M/100M/1G) Internet connection interface(This network
port is used for Embedded Player and Slot in PC)
Power On / Off switch
14 AC power input
7
2.3 Remote Control Overview
Press to turn the display
ON/OFF
Mute / Unmute
Display information of the
current input source
Blank screen
Freeze screen
Numeric input button
Press to switch between
PC applications
Numeric input button
Close current PC window
Source selection button
Press to display Menu
Screen capture
PC ‘Tab’ button
Switch to slot in PC desktop
PC ‘Backspace’ button
PC ‘Windows’ button
PC ‘Menu’ button
Press to scroll up
Press to scroll down
Enter button. Press it to
select options.
Writing software startup
Shortcut button to exit
dialog boxes
Back
PC ‘Space’ button
CH+ : PC previous page
CH- : PC next page
Increase / Decrease volume
Windows F1 Function
Windows F2 Function
Windows F3 Function
Windows F4 Function
Windows F5 Function
Windows F6 Function
Windows F7 Function
Windows F8 Function
Windows F9 Function
Windows F10 Function
Windows F11 Function
Windows F12 Function
Press to scroll left
Press to scroll right
F1:
F2:
F3:
F4:
F5:
F6:
F7:
F8:
F9:
F10:
F11:
F12:
8
2.4 Inserting Remote Control Batteries
To insert the provided batteries into the remote control follow these instructions. We
recommend that you don’t mix battery types.
1. Remove the cover on the rear of the remote control.
2. Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the
“+” on the battery post.
3. Replace the cover by aligning it with the slot on the remote control and snapping
the latch shut.
Warning: There is a risk of explosion if batteries are replaced with the incorrect type.
Note: Always dispose of old batteries in an environmentally friendly way. Contact
your local government for more information on how to dispose of batteries safely.
9
2.5 Remote Control Receiver Range
The working range of the remote control receiver is shown here. It has an effective
range of 8 meters. Make sure there is nothing obstructing the remote control’s signal
to the receiver.
10
3. Setting Up Your Display
Warning: For the safety of you and your unit, please do not connect to a power
supply before the external device is prepared.
3.1 Connecting an External PC
5
Remote Control Overview Connecting an External PC
6
7
Press to turn the display
ON/OFF
Mute / Unmute
Display information of the
current input source
Blank screen
Freeze screen
Numeric input button
Press to switch between
PC applications
Numeric input button
Close current PC window
Source selection button
Press to display Menu
Screen capture
PC ‘Tab’ button
Switch to slot in PC desktop
PC ‘Backspace’ button
PC ‘Windows’ button
PC ‘Menu’ button
Press to scroll up
Press to scroll down
Enter button. Press it to select options.
Writing software startup
Shortcut button to exit dialog boxes
Back
PC ‘Space’ button
CH+ : PC previous page
CH- : PC next page
Increase / Decrease volume
Windows F1 Function
Windows F2 Function
Windows F3 Function
Windows F4 Function
Windows F5 Function
Windows F6 Function
Windows F7 Function
Windows F8 Function
Windows F9 Function
Windows F10 Function
Windows F11 Function
Windows F12 Function
Press to scroll left
Press to scroll right
RS232 Connections
1. To display video and sound from an external PC follow the instructions below.
Note: External PCs can also be connected to the display via HDMI cable.
• Connect a VGA cable (15-pin) from your external PC to the VGA IN port
on the display.
• Connect an audio cable from the AUDIO OUT port on your external PC to
the AUDIO IN port on the display.
2. Connect a USB cable to the external PC from the TOUCH OUT port of
the display.
Note: For optimal results, select 1920x1080p as the external computer's
input resolution.
RS232
When you use an RS232 serial port cable to connect your
display to an external computer, certain functions can be
controlled by the PC, including power on/off, volume
adjustment and more.
F1:
F2:
F3:
F4:
F5:
F6:
F7:
F8:
F9:
F10:
F11:
F12:
Serial Port Cable
Computer
RS232
Computer
Audio cable VGA cable
USB cable
1. To display video and sound from an external PC follow the instructions below.
Note: External PCs can also be connected to the display via HDMI cable.
• Connect a VGA cable (15-pin) from your external PC to the VGA IN port on
the display.
• Connect an audio cable from the AUDIO OUT port on your external PC to the
AUDIO IN port on the display.
2. Connect a USB cable to the external PC from the TOUCH OUT port of the
display.
Note: For optimal results, select 1920x1080p as the external computer's input
resolution.
11
3.2 RS232 Connections
Serial Port Cable
Computer
RS232
When you use a RS232 serial port cable to connect your display to an external
computer, certain functions can be controlled by the PC, including power on/off,
volume adjustment and more.
12
3.3 Connecting USB Peripherals
Just like a regular PC, it is easy to connect various USB devices and other
peripherals with your smart whiteboard.
1. USB Peripherals: Plug the USB device cable into the USB IN port.
2. Networking and modem cables: Plug the router cable into the LAN IN port.
3. Microphone: Plug the microphone cable into the MIC port.
8
9
Connecting USB Peripherals
HDMI Connections
General Setting
More OSD settings
11
12
vPen
10
1. USB Peripherals: Plug the USB device cable into the USB IN port.
2. Networking and modem cables: Plug the router cable into the LAN IN port.
3. Microphone: Plug the microphone cable into the MIC port.
1. In any input source, you can call up the annotation menu by placing two fingers
on the screen (about 20-50mm spacing) and holding there for two seconds.
2. In annotation menu, user can only use floating pen to operate.
Input sources, Volume, Back light and Flicker free
Audio Setting Screen Setting Display Setting Adjust Setting
Annotation Menu
Floating Pen Menu
Short cut Menu
Item Descripon
vBoard
Click to launch annotaon app
vShare
Click to show wireless screen sharing app
Browser
Click to visit web site
APPs
Click to pop up app list
Item Description
Annotation menu
Return Click to return to previous operation interface.
Main Clickto return to main interface of Embedded Player.
Pen
Pop up Pen menu.
Click to make annotaon in the picture, click again to change color.
Screen
capture
Click and drag a rectangle on screen. It can arbitrarily adjust position
and shape of the rectangular.
Storage location: /Storage/vBoard
Storage location: /Storage/vBoard
Save as Click to save the current image.
Eraser Click to erase handwriting as required.
Short cut Pop up short cut menu.
vBoard
Click to enter vBoard software.
vShare Click to enter vShare software.
App Click to App interface of Embedded Player.
Close Click to close annotation menu.
Pop up sub-menu.
Network cable
Network cable
USB cable
USB equipment
Audio cable
Router and other
network signal
output
Internet
13
3.4 AV IN Connections
Video
Video
Video game
Video recorder
Camera
DVD
Set-top
Satellite TV receiver
1. Connect a 3-color AV cable from the AV IN ports on your display to the AV OUT
ports of a peripheral device (AV cable: Yellow is Video, Red is Audio-R, White is
Audio-L).
2. Plug in the power cord, and turn on the rear-panel power supply switch.
3. Press the button on the right-hand side of the display to turn the screen on.
4. Press the INPUT button to switch to the “AV” source.
14
3.5 HDMI Connections
8
9
Connecting USB Peripherals
HDMI Connections
General Setting
More OSD settings
11
12
vPen
10
1. USB Peripherals: Plug the USB device cable into the USB IN port.
2. Networking and modem cables: Plug the router cable into the LAN IN port.
3. Microphone: Plug the microphone cable into the MIC port.
1. In any input source, you can call up the annotation menu by placing two fingers
on the screen (about 20-50mm spacing) and holding there for two seconds.
2. In annotation menu, user can only use floating pen to operate.
Input sources, Volume, Back light and Flicker free
Audio Setting Screen Setting Display Setting Adjust Setting
Annotation Menu
Floating Pen Menu
Short cut Menu
Item Descripon
vBoard
Click to launch annotaon app
vShare
Click to show wireless screen sharing app
Browser
Click to visit web site
APPs
Click to pop up app list
Item Description
Annotation menu
Return Click to return to previous operation interface.
Main Clickto return to main interface of Embedded Player.
Pen
Pop up Pen menu.
Click to make annotaon in the picture, click again to change color.
Screen
capture
Click and drag a rectangle on screen. It can arbitrarily adjust position
and shape of the rectangular.
Storage location: /Storage/vBoard
Storage location: /Storage/vBoard
Save as Click to save the current image.
Eraser Click to erase handwriting as required.
Short cut Pop up short cut menu.
vBoard
Click to enter vBoard software.
vShare Click to enter vShare software.
App Click to App interface of Embedded Player.
Close Click to close annotation menu.
Pop up sub-menu.
HDMI cable DVD player
1. Connect the HDMI cable to the HDMI ports on your display and peripheral
device.
2. Plug in the power cord, and turn on the rear-panel power supply switch.
3. Press the button on the right-hand side of the display to turn the screen on.
4. Press the INPUT button to switch to the HDMI source.
Note: HDMI 1 supports up to 3840x2160@60Hz
HDMI 2/3 supports up to 3840x2160@30Hz
3.6 Coaxial Connections
Coaxial cable
Power amplier/stereo equipment
1. Connect a coaxial cable from DIGITAL OUT to your sound system’s coaxial
connector.
2. Plug in the power cord, and turn on the rear-panel power supply switch.
3. Press the button on the right-hand side of the display to turn the screen on.
15
3.7 Video Output Connection
Audio cable
Projector
HDMI cable
1. Use HDMI cable to connect display devices with HDMI in, and use audio cable to
connect sound input.
2. Plug in the power cord, and turn on the rear-panel power supply switch.
3. Press the POEWR button on the right-hand side of the display to turn the screen
on.
Note: The HDMI OUT can output any source signal, and the maximal resolution is
1080P@60Hz.
16
4. OSD Menu Operation
4.1 General Setting
To select an input source:
1. Press INPUT button on remote control to display the general setting menu, then
press DOWN to enter the input source menu..
2. Press DOWN / UP / LEFT/ RIGHT to select the input source you want.
3. Press Enter button on remote control or click with touch pen to select the input
source.
4. Press BACK key on remote control or click blank area outside menu with touch
pen to quit the on-screen menu.
17
To adjust the backlight and enable/disable Flicker Free:
1. Press INPUT button on remote control to display the general setting menu.
2. Drag icon directly with touch pen to adjust the backlight value.
3. Click Flicker Free icon to enable/disable the function.
4. Press EXIT key on remote control or click blank area outside menu with touch
pen to quit the on-screen menu.
To adjust the volume:
1. Press INPUT button on remote control to display the general setting menu.
2. Drag icon directly with touch pen to adjust the value.
3. Press < Mute > button on remote control to enable or disable mute function.
4. Press EXIT key on remote control or click blank area outside menu with touch
pen to quit the on-screen menu.
18
4.2 More OSD settings
Press MENU button (in any source but not Embedded Player source) on remote
control to display general settings menu.
Audio Setting
1. Turn the volume, bass, treble and balance icons directly with touch pen to adjust
value. Or press DOWN / UP / LEFT/ RIGHT to select icon then press VOL+/VOL-
to adjust value.
2. Click the Standard, Standard, Meeting, Class, Custom icons directly to change
the audio efficacy.
3. Click the Mute icon directly to enable/disable mute function.
19
Screen Setting
1. Click Image Sticking Protection to enable/disable the function.
2. Click the 4:3 and 16:9 icons directly to change the ratio.
Display Setting
1. Turn the Brightness, Contrast, Hue and Sharpness icons directly with touch pen
to adjust value. Or press DOWN / UP / LEFT/ RIGHT to select icon then press
VOL+/VOL- to adjust value.
2. Click the Standard, Bright, Soft and Customer icons to change the display
efficacy.
3. Click the Standard, Cold and Warm icons to change the color temperature.
4. Drag icon directly with touch pen to adjust the blue light value.
20
Adjust Setting
1. Drag icon directly with touch pen to adjust the value.
2. Click the Auto icon directly to do the auto adjustment.
21
4.3 Annotation Menu
vPen
Annotation Menu Floating Pen Menu Short cut Menu
In any input source, to place two fingers on the screen (about 20~50mm spacing)
and stay more than two seconds to call up annotation menu. In this mode, user can
only use touch pen to operate.
Item Description
Annotation menu Pop up sub-menu.
Return Click to return to previous operation interface.
Main Click to return to main interface of Embd Player.
Pen Pop up Pen menu.
Click to make annotation in the picture, click again to change color.
Screen
capture
Click and drag a rectangle on screen. It can arbitrarily adjust position
and shape of the rectangular.
Storage location: /Storage/vBoard
Save as Click to save the current image.
Storage location: /Storage/vBoard
Eraser Click to erase handwriting as required.
Short cut Pop up short cut menu.
vBoard Click to enter vBoard software.
ViewBoard
Cast Click to enter ViewBoard Cast software.
App Click to App interface of Embedded Player.
Close Click to close annotation menu.
22
Side Tool Bar
Item Description
Return Click to return to previous operation interface. (Only for Embedded
Player source)
Home Click to return to home interface of Embedded Player.
Short cut Pop up Short cut menu.(Only for Embedded Player source)
The Short cut menu will record currently used APP
vBoard Click to enter vBoard software
Pen
Pop up Pen menu
Click to make annotation in the picture
Note: In pen mode, it supports up to 10 points for writing
Color Click to change pen color
Save as Click to save the current image to internal memory
Save to cloud Click to save the current image to cloud
Close Click to close menu
23
Zoon in/out Pop up Zoon in/out menu
Click to adjust Zoon in/out
Zoom in Click to zoom in current image
Zoom out Click to Zoom out current image
Original Click to return original size
Tools Pop up tools menu
Spotlight Click to open Spotlight
Count Down Click to open Count Down function
Stop Watch Click to open Stop Watch function
Air Class Click to open Air Class function
Air Class
Click to enter Air Class. After participant uses Android cellphone to scan the QR
code to join Air Class, the host needs to click “ENTER THE CLASS”.
Note: Please make sure participant and host are in the same LAN with the IFP50.
Cellphone operation
1. Scan the QR code that appears on IFP50 screen.
2. Input participant’s name then click Enter icon.
3. Cellphone operational interface will appear.
24
IFP50 operation
1. Click ENTER THE CLASS icon.
2. Click Voter icon.
3. IFP50 operational interface will appear.
Voter
Click icon to enter Voter interface. Click “Single choice” or “Multiple choice” icon
to define answer type.
Click BEGIN icon let participant starts answer.
After participant presses OK icon to done the answer, the IFP will show the
participant‘s name on screen.
25
Click Finish icon to done the vote, then Answer statistics will be displayed.
Choose the right answer to show the correct rate.
Click icon to analyze.
26
Responder
Click to enter Responder. Participant needs click OK icon to answer.
Message
Click to enable/disable message function.
Message operation
1. Click Message icon to enable the function.
2. Participant clicks Message icon the change to Message interface.
3. Participant key in message then click Send icon.
4. The message will appear on IFP50 upper side.
Manager
Click to appear QR code to let more participants join the class.
Exit
Click to exit class interface.
27
4.4 Embedded Player Interface
Switch to Embedded Player source to display ViewBoard Launcher interface that
shown above.
Item Description
vBoard Click to vBoard software
ViewBoard
Cast Click to ViewBoard Cast software
Browser Click to enter internet page
APPs Click to enter Embedded Player application management page
Network Click to enter Ethernet settings
28
vBoard
Item Description
File New/Open/Save file
Home Return to home page
APPs Click to enter Embedded Player application management page
Settings Open settings dialog
Open Doc Open a media/document file via default app
Pen
Click to pop a parameter dialog for pen drawing. Color, thickness and
shape object can be selected through this dialog
Then close dialog to start drawing
Note: In pen mode, one point to write and three points to erase.
Eraser Click to use an eraser
Select Select any object on the board
Undo Cancel the last change
Redo Revert the effects of the undo action
ViewBoard
Cast Click to ViewBoard Cast software
29
Page Click to show page management
Click to show or hide the grid
Click to show or hide the clock
Click to reverse tool bar
Click to reverse tool bar
Note: Two points for zoom in/out and navigate.
30
vBoard Lite
Item Description
Menu Click to pop up sub-menu
Exit Click to exit vBoard Lite
Select Select any object on the board
Pen Click to write or to set type, color and thickness
Note: In pen mode, it supports up to 10 points for writing
Eraser Click to use an eraser
Clean Click to clean all the elements
Graphic Click to create or press and hold for three seconds to set type, color
and thickness
Watercolor Click to entry watercolor page
Undo Cancel the last change
Redo Revert the effects of the undo action
Add page Click to add a new page
31
Previous Click to previous page
Page Display page number
Next Click to next page
New Click to create new file
Open Click to open *.enb format file
Import Click to import *.jpg format file
Save Click to save current content to *.enb format
Export Click to export c urrent content
Cloudy Click to upload the current image to cloud storage.
Background Click to change background
Auto
brightness Click to enable/disable auto brightness
32
Watercolor
Item Description
Pen Click to select different type
Note: In pen mode, it supports up to 10 points for writing
Thickness Click to change thickness
Palette Select color then press and rotate the circle on palette to ad-
just color
Dipper Click dipper to dip up color for pen
Color disc Click to change pen color
33
ViewBoard Cast
Click to run ViewBoard Cast application.
Mac and Windows device
1. Make sure your device is connected to the same network with IFP50.
2. Visit the address that shown on IFP50 to download application.
3. Launch ViewBoard Cast and click the icon number that shown on IFP50.
34
iOS
1. Make sure your device is connected to the same network with IFP50.
2. Enter password that shown on IFP50.
3. Slide up at the bottom enter the quick set Open AirPlay.
4. Select the device, then the iOS operate interface will appear.
Android
1. Make sure your device is connected to the same network with IFP50.
2. Enter password that shown on IFP50.
3. Scan the QR code that shown on IFP50 to download the client.
4. Open the ViewBoard Cast client.
35
Mobile device interface
Item Description
Toggle Click to hide or display tool bar
Home Click to return to home interface
Return Click to return to previous operation interface
Folder Click to view or open mobile device internal file
Screen
sharing
Click to share screen
(Android 5.0 above supported)
Touch Click to change to touch mode
Pen Click to make annotation in the picture
Click to change color or thickness
Clear Click to clean all the elements
Camera Click to use camera then send the image to IFP50
36
Zoom
Click to run Zoom application.
1. Click Sign In. Enter your email and password or sign in with your Google,
Facebook or SSO account.
2. If you do not have a Zoom account, you should select Sign Up.
37
Join a Meeting
1. Select Join a Meeting.
2. Enter the Meeting ID of the meeting you want to join.
3. Click Join Meeting.
38
Start an Instant Meeting
1. Select Schedule or Host a Meeting.
2. Choose the meeting options:
• Choose to have Video On or off.
• Choose to Use Personal Meeting ID or a unique meeting ID.
3. Click Start a Meeting.
4. Invite meeting participants by clicking the Participants icon at the bottom of the
screen.
5. Click Invite at the bottom of the Participants screen.
6. Select the participants using the contact method you want to use for inviting
participants.
39
Visualizer
Click to run Visualizer application.
Item Description
Exit Click to exit
Resolution
setting Click to change camera resolution
Pen Click to make annotation in the picture
Screen shot Click to screen shot
Adjustable
mode
In this mode, user can use two fingers to zoon in/out and rotate the im-
age
Full screen Click to show as full screen
40
Keeper
Click to run Keeper application.
Item Description
One Key
Optimize
Click to optimize the system, memory clean and garbage
clean
memory
clean Click to memory clean
Garbage
clean Click to garbage clean
Information Click to check the system information
Exit Click to exit
41
Screen Lock
Click to set screen lock password or enable screen lock.
Set password
Screen lock enabled
42
Folders
1. Storage device display: Click with touching pen to enter corresponding storage
devices area.
2. Icons:
Item Description
Exit Click to exit.
Sort Click to sort file.
Thumbnail Click to display file by thumbnail mode.
List Click to display file by list mode.
Select Click to select file.
Add folder Click to add folder.
Copy Click to copy file.
Paste Click to paste file.
Cut Click to cut file.
Delete Click to delete file.
Rename Click to rename file.
More Click to show more functions.
43
3. File type menu:
All: All types
Doc: OFFICE type files
Note: Image stored by vBoard Lite, Side Tool Bar and remote control Screen
capture button.
Picture: Image type files
Media: Audio and video type files
4. File information: To preview the image, show the image’s name, size, resolution
and created date.
5. Main display area: Display files of corresponding type.
Browser
Enter web browser to surfing the internet.
44
Settings
• Network access: Check the current network connection status and the network
parameters of the device.
• Share: SAMBA Service for share.
• Display: Adjust default home page, wallpaper, HDMI out encryption, pixel shift
interval.
• Storage: Check the internal storage size.
• Apps: Display all applications’ information in Embedded Player.
• Security: To show trusted credentials. To enable/disable unknown source install.
• Language & input: Adjust language and input method of Embedded Player.
• Startup and shutdown: Set the Startup channel, Standby after startup and On/
Off timer.
• Password: To set screen lock password.
• Input Setting: To enable/disable and edit input alias.
• Other Setting: To set vPen, Side Tool Bar channel setting, and vBoard Lite
writing setting.
• Date & time: Set the system time and format.
• About device: Display Embedded Player information.
45
Apps
• AirPlay
• Browser
• Chrome
• Cloud Drive
• ES File Explorer
• Folders
• Keeper
• Screen Lock
• Settings
• vBoard
• vBoard Lite
• Visualizer
• ViewBoard Cast
• WPS Office
• Zoom
46
Cloud Drive
Item Description
Add Account Add user account.
Use the default account The current image will be uploaded to cloud storage without
confirm account again after press upload icon.
Use the default file name
when save
The current image will be uploaded to cloud storage without editing
file name after press upload icon.
47
ES File Explorer
Item Description
Network Enter to submenu.
Cloud Enter to operation page.
New Click “Gdrive” icon to add cloud account.
48
Select cloud account to access the cloud file.
49
4.5 Multimedia supported formats
MEDIA CODEC FILE EXTENSION
Picture BMP, JPEG, PNG .bmp, .gif, .jpg, .jpeg, .webp
Movie H.263, H.264, MJPEG, MPEG2,
MPEG4, RV30/40, VP6, Xvid-ASP
.3gp, .asf, .asx, .avi, .flv, .m4v, .mkv,
.mov, .mp4, .mpg, .mpeg, .rmvb, .ts
Music AAC, ALAC, FLAC, MPEG 3, Vorbis,
WAV, WMA
.aac, .ape, .flac, .m4a, .mp3, .ogg,
.wav, .wma
*Practically supported formats will depend on the paid royalties.
50
5. Trouble Shooting
Remote control is out of
order
1. Check whether something is obstructing the
display’s remote control receiver.
2. Check whether the batteries in the remote control
are installed correctly.
3. Check whether the batteries need to be replaced.
The unit turns of unexpect-
edly
1. Check whether Sleep mode is enabled.
2. Check if there is a power outage in your area.
3. Turn on the display and see if the problem is with
the signal and control system.
PC mode
No PC signal 1. Check the display settings.
2. Check the display resolution.
3. Adjust the Hs & Vs (synchronization) settings using
the OSD menu.
Background streaking 1. Choose auto adjust.
2. Adjust clock and phase.
False color 1. Check the VGA connection.
2. Adjust chroma, brightness and contrast settings.
Unsupported format 1. Choose auto adjust.
2. Adjust clock and phase settings.
Touch Function
Touch function does not
work
1. Check that drivers are installed correctly.
2. Reinstall driver.
3. Check setup and align it.
4. Check whether the touch pen is working properly.
51
Video not working properly
No picture / No sound 1. Check POWER status.
2. Check the signal cable.
3. Check that the internal PC is installed correctly.
Picture trembling 1. Check the signal cable.
2. Check if other electronics are interrupting the
signal.
Poor picture 1. Adjust chroma, brightness and contrast settings in
the menu.
2. Check the signal cable.
Audio not working properly
No sound 1. Press the Mute/ Unmute button.
2. Adjust the volume.
3. Check the audio cable.
One speaker only 1. Adjust the sound balance in the menu.
2. Check the sound control panel settings of the
computer.
3. Check the audio cable.
52
6. Care and Maintenance
Please follow these cleaning guidelines to make sure your smart whiteboard display
looks like new for years to come:
• Don't clean the machine if it has been turned on for a long period of time.
• Unplug the unit from the wall outlet before cleaning or polishing it.
• Don’t use liquid cleaners or aerosol cleaners on the screen.
• Only use a slightly dampened cloth when cleaning the exterior of the unit.
• Don't use system continuously for long periods of time.
• Remember to unplug the display when it is not in use.
• Use a power surge protector to prevent system failures and power supply surges.
• Make sure the display remains dry at all times. Be careful when handling liquids
near or on the unit.
Note: If condensation appears between the glass and the panel, keep the display
turned on until the moisture disappears.
53
7. Display Modes
7.1 VGA Mode
640x480 @60Hz/72Hz/75Hz
720x400 @70Hz
800x600 @56Hz/60Hz/72Hz/75Hz
832x624 @75Hz
1024x768 @60Hz/70Hz/75Hz
1152x864 @60Hz/75Hz
1152x870 @75Hz
1280x768 @60Hz/75Hz
1280x960 @60Hz
1280x1024 @60Hz/75Hz
1360x768 @60Hz
1366x768 @60Hz
1440x900 @60Hz/75Hz
1400x1050 @60Hz/75Hz
1600x1200 @60Hz
1680x1050 @60Hz
1920x1080 @60Hz
1920x1200 @60Hz
54
7.2 HDMI Mode
640x480 @60Hz/72Hz
720x400 @70Hz
800x600 @60Hz/72Hz
1024x768 @60Hz/70Hz/75Hz
1280x800 @60Hz
1280x1024 @60Hz
1360x768 @60Hz
1440x900 @60Hz
1680x1050 @60Hz
1920x1080 @60Hz
3840x2160 @30Hz (HDMI 2/3)
@60Hz (HDMI 1)
480i @60Hz
480p @59Hz/60Hz
576i @50Hz
720p @50Hz/60Hz
576p @50Hz
1080i @50Hz/60Hz
1080p @50Hz/60Hz
55
7.3 DP Mode
640x480 @60Hz/72Hz
720x400 @70Hz
800x600 @60Hz/72Hz
1024x768 @60Hz/70Hz/75Hz
1280x800 @60Hz
1280x1024 @60Hz
1360x768 @60Hz
1440x900 @60Hz
1680x1050 @60Hz
1920x1080 @60Hz
3840x2160 @60Hz
480i @60Hz
480p @59Hz/60Hz
576i @50Hz
720p @50Hz/60Hz
576p @50Hz
1080i @50Hz/60Hz
1080p @50Hz/60Hz
56
8. Specications
Model IFP6550 IFP7550 IFP8650
Screen Size 64.5” 74.5” 85.6”
Input Signal 3 x HDMI
1 x DP
1 x VGA
1 x PC audio
1 x CVBS
Output Signal 1 x HDMI
1 x Earphone
1 x SPDIF(coaxial)
Speaker Output 16W x 2
RS232 RS232 communication
Power Voltage 100V-240V AC 50/60HZ
Operation
Conditions
Temperature
Humidity
Altitude
32°F to 104°F (0°C to 40°C)
20% ~ 80% non-condensing
≦2000M
Storage
Conditions
Temperature
Humidity
Altitude
-4°F to 140°F (-20°C to 60°C)
10% ~ 90% non-condensing
≦2000M
Dimensions Physical (mm) 1521 x 922 x 99 1763 x 1042 x 99 1988 x 100 x 1186
Weight Physical (kg) 47 58.5 78
Power
Consumption
On
Off
350W
<0.5W
430W
<0.5W
500W
<0.5W
Note: Product Specifications are subject to change without notice.
57
9. RS-232 Protocol
9.1 Introduction
This document describes the hardware interface spec and software protocols
of RS232 interface communication between ViewSonic Commercial TV / Digital
Signage and PC or other control unit with RS232 protocol.
The protocol contains three sections command:
• Set-Function
• Get-Function
• Remote control pass-through mode
※ In the document below, “PC” represents all the control units that can sent or
receive the RS232 protocol command.
9.2 Description
9.2.1 Hardware specication
Viewsonic TV communication port on the rear side:
(1) Connector type: DSUB 9-Pin Male
(2) Pin Assignment
Male DSUB 9-Pin
(outside view)
Pin # Signal Remark
1 NC
2 RXD Input to Commercial TV or DS
3 TXD Output from Commercial TV or DS
4 NC
5 GND
6 NC
7 NC
8 NC
9 +5V
Out
Provide +5V/1A power for external
specific dongle *3.0
frame GND
* Use of crossover (null modem) cable required for
use with PC
[Special case]
3.5mm barrel connector
Pin # Signal Remark
Tip TXD Output from Commercial TV or
DS
Ring RXD Input to Commercial TV or DS
Sleeve GND
58
9.2.2 Communication Setting
- Baud Rate Select: 9600bps (fixed)
- Data bits: 8 bits (fixed)
- Parity: None (fixed)
- Stop Bits: 1 (fixed)
9.2.3 Command Message Reference
PC sends to Monitor command packet followed by “CR”. Every time PC sends
control command to the Monitor, the Monitor shall respond as follows:
1. If the message is received correctly it will send “+” (02Bh) followed by “CR”
(00Dh)
2. If the message is received incorrectly it will send “-” (02Dh) followed by “CR”
(00Dh)
9.3 Protocol
9.3.1 Set-Function Listing
The PC can control the TV/DS for specific actions. The Set-Function command
allows you to control the TV/DS behavior in a remote site through the RS232 port.
The Set-Function packet format consists of 9 bytes.
Set-Function description:
Length: Total Byte of Message excluding “CR”.
TV/DS ID Identification for each of TV/DS (01~98; default is 01)
ID “99” means to apply the set command for all connected
displays. Under such circumstances, only ID#1 display has to
reply.
The TV/DS ID can be set via the OSD menu for each TV/DS
set.
Command Type Identify command type,
“s” (0x73h): Set Command
“+” (0x2Bh): Valid command Reply
“-“ (0x2Dh): Invalid command Reply
Command: Function command code: One byte ASCII code.
Value[1~3]: Three bytes ASCII that defines the value.
CR 0x0D
59
Set-Function format
Send: (Command Type=”s”)
Name Length ID Command
Type
Command Value1 Value2 Value3 CR
Byte
Count
1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte
Bytes
order
1 2~3 4 5 6 7 8 9
NOTE:
For VT2405LED-1 and VT3205LED, the set “Power on” command is the exception.
Reply: (Command Type=”+” or “-”)
Name Length ID Command
Type
CR
Byte
Count
1 Byte 2 Byte 1 Byte 1 Byte
Bytes
order
1 2~3 4 5
NOTE:
1. The reply for “Power on” command is the exception for VT2405LED-1 and
VT3205LED. It’s 0x322B0D ( 2+<CR>).
2. When PC applies command to all displays (ID=99), only the #1 set needs to reply
by the name of ID=1.
Example1: Set Brightness as 76 for TV-02 and this command is valid
Send (Hex Format)
Name Length ID Command
Type
Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x32
0x73 0x24 0x30 0x37 0x36 0x0D
Reply (Hex Format)
Name Length ID Command
Type
CR
Hex 0x34 0x30
0x32
0x2B 0x0D
Example2: Set Brightness as 176 for TV-02 and this command is NOT valid
Send (Hex Format)
Name Length ID Command
Type
Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x32
0x73 0x24 0x31 0x37 0x36 0x0D
60
Reply (Hex Format)
Name Length ID Command
Type
CR
Hex 0x34 0x30
0x32
0x2D 0x0D
Set-function table
Set
Function
Length ID Command
Type
Command Value Range Comments
(ASCII) Code (ASCII) Code (Hex) (Three ASCII bytes)
Power on/ off
(standby)
8 s ! 21 000: STBY
001: ON
Exclude VT2405-1, and
VT3205
Input Select 8 s “ 22 000: TV
001: AV
002: S-Video
003: YPbPr
004: HDMI
014: HDMI2
024: HDMI3
034: HDMI4
005: DVI
006: VGA1
016: VGA2
026: VGA3
007: OPS1/PC1/
STB1/HDBT1 *2.9.1
017: OPS2/PC2/
STB2/HDBT2
008: Internal
memory
009: DP
00A: Embedded/
Main (Android)
*3.0
1. No need for USB
2. For the case of two
more same sources,
the 2nd digital is
used to indicate the
extension.
3. Exclude VT2405-1,
and VT3205
Contrast 8 s # 23 000 ~ 100
Brightness 8 s $ 24 000 ~ 100
Sharpness 8 s % 25 000 ~ 100
Color 8 s & 26 000 ~ 100
Tint 8 s ‘ 27 000 ~ 100
Color mode 8 s ) 29 000: Normal
001: Warm
002: Cold
003: Personal
Sound 8 s - 2D 000: SRS Off
001: SRS On
(for TV)
Bass 8 s . 2E 000 ~ 100 (for TV)
Treble 8 s / 2F 000 ~ 100 (for TV)
Balance 8 s 0 30 000 ~ 100 (for TV)
Sets Balance position
61
Picture Size 8 s 1 31 000: FULL
001: NORMAL
002: CUSTOM
003: DYNAMIC
004: REAL
(for DS)
OSD
language
8 s 2 32 000: English
001: French
002: Spanish
Extend the value
for more supported
languages
OSD timeout 8 s 3 33 005 ~120 Sec Set OSD timeout
Power lock 8 s 4 34 000: Unlock
001: Lock
Volume 8 s 5 35 000 ~ 100
900: Volume down
(-1)
901: Volume up
(+1)
Mute 8 s 6 36 000: OFF
001: ON (mute)
Off Timer 8 s 7 37 000: OFF
001~024 (hour)
PIP-Mode 8 s 9 39 000: OFF
001: PIP
002: PBP
(for DS)
PIP-Sound
select
8 s : 3A 000: Main
001: PIP
(for DS)
PIP-Position 8 s ; 3B 000: Up
001: Down
002: Left
003: Right
(for DS)
PIP-Input 8 s 7 37 *2.9 000: TV
001: AV
002: S-Video
003: YPbPr
004: HDMI
014: HDMI2
024: HDMI3
005: DVI
006: PC/VGA
007: OPS
(for DS)
For the case of two
more same sources,
the 2nd digital is used to
indicate the extension.
Button lock 8 s 8 38 000: Unlock
001: Lock
TV channel
(DTV)
8 s < 3C For -0:
001~999
A00~F99
(1000~1599)
For -k:
1st and 2nd char are
same as -0
3th char is CHAR
[ASC (3th digi) +
k x 10]
(for TV)
1. Channel OSD
number but not
frequency number
2. For VT3255 and
VT4236 only
TV channel
(ATV)
8 s = 3D 001~999 (for TV)
Menu lock 8 s > 3E 000: Unlock
001: Lock
Number 8 s @ 40 000~009 (for TV)
62
Key Pad 8 s A 41 000: UP
001: DOWN
002: LEFT
003: RIGHT
004: ENTER
005: INPUT
006: MENU/EXIT
007: EXIT
*2.9.2
Remote
Control
8 s B 42 000: Disable
001: Enable
002: Pass through
Disable: RCU has
no effect on HDTV.
Enabled: RCU controls
the HDTV. This is the
power up default on the
HDTV.
Pass through: RCU
has no effect on HDTV
and all RCU command
codes are transmitted to
FC via the RS232 port.
See page 26 for more
details
Setup wizard 8 s C 43 000: Disable
001: Enable
(for TV)
Disable: to skip the
initial setup wizard
Tiling-Mode 8 s P 50 000: OFF
001: ON
(for DS)
Tiling-Com-
pensation
8 s Q 51 000: OFF
001: ON
(for DS)
Bezel width
compensation
Tiling-H by V
Monitors
8 s R 52 01x~09x: H
0x1~0x9: V
(for DS)
1. 2nd digital for
H monitors
2. 3rd digital for
V monitors
Tiling-
Position
8 s S 53 001~025 (for DS)
Copy the screen of
Position# to identified
display
Date:Year
*3.0.1
8 s V 56 Y17~Y99 Last 2 digits
(20)17~(20)99
Date: Month
*3.0.1
8 s V 56 M01~M12 2 digits
Date: Day
*3.0.1
8 s V 56 D01~D31 2 digits
Time: Hour
*3.0.1
8 s W 57 H00~H23 24-hr format. 2 digits.
Time: Min *3.0.1 8 s W 57 M00~M59 2 digits
Time: Sec
*3.0.1
8 s W 57 S00~S59 2 digits
Restore
default
8 s ~ 7E 000 Rests HDTV to factory
setting
63
NOTE:
1. Behavior at lock modes
Lock Mode Behavior
Button Lock 1. Lock all buttons on the front panel and RCU, except for
“Power”.
2. All the SET functions should be workable via RS32, even the
ones with according hot key in RCU like Mute,…etc.
MENU Lock 1. Lock “MENU’ key of front panel and RCU.
2. The Factory and Hospitality modes should not be blocked
for the model using MENU-combined key to enter these two
modes. Alternative approach will be indicated separately if
any limitation by model.
POWER Lock 1. Lock “POWER” key on the front and RCU.
2. The SET_POWER on/off should be workable via RS232, but
does not mean the POWER lock will be released under this
case.
3. Can not be unlocked by reset in OSD setting.
4. Will auto AC power-on in power-lock
5. Under power-lock, the set will not enter power saving when
no PC signal and neither not turn off when no other video
signals after 15min.
Remote control
disable
Lock the RCU keys, but keep the front panel buttons workable.
2. Example for value setting of SET_TV channel DTV
012-0: 0x 30 31 32
012-1: 0x 30 31 42
1012-2: 0x 41 31 52
1512-3: 0x 46 31 62
3. Tiling definition of H Monitors/ V Monitors/ and Position
64
4. Set Date example
Date: 2017-3/15
Send: 0x 38 30 31 73 56 59 31 37 0D (“Y17”)
Send: 0x 38 30 31 73 56 4D 30 33 0D (“M03”)
Send: 0x 38 30 31 73 56 44 31 35 0D (“D15”)
5. Set Time example
Send: 0x 38 30 31 73 57 48 31 36 0D (“H16”)
Send: 0x 38 30 31 73 57 4D 32 37 0D (“M27”)
Send: 0x 38 30 31 73 57 53 35 39 0D (“S59”)
9.3.2 Get-Function Listing
The PC can interrogate the TV/DS for specific information. The Get-Function packet
format consists of 9 bytes which is similar to the Set-Function packet structure. Note
that the “Value” byte is always = 000
Get-Function description:
Length: Total Byte of Message excluding “CR”.
TV/DS ID Identification for each of TV/DS (01~98; default is 01).
Command Type Identify command type,
“g” (0x67h): Get Command
“r” (0x72h): Valid command Reply
“-“ (0x2Dh): Invalid command Reply
Command: Function command code: One byte ASCII code.
Value[1~3]: Three bytes ASCII that defines the value.
CR 0x0D
65
Get-Function format
Send: (Command Type=”g”)
Name Length ID Command
Type
Command Value1 Value2 Value3 CR
Byte
Count
1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte
Bytes
order
1 2~3 4 5 6 7 8 9
NOTE: Get “Power STBY status” is the exception for VT2405LED-1 and
VT3205LED.
Reply: (Command Type=”r” or “-”)
If the Command is valid, Command Type =”r”
Name Length ID Command
Type
Command Value1 Value2 Value3 CR
Byte
Count
1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte
Bytes
order
1 2~3 4 5 6 7 8 9
NOTE: The reply for “Power STBY status” command is the exception for
VT2405LED-1 and V3205LED. It’s 0x36 72 6C 30 30 30 0D ( 6rl000<CR>).
If the Command is Not valid, Command Type=”-“
Name Length ID Command
Type
CR
Byte
Count
1 Byte 2 Byte 1 Byte 1 Byte
Bytes
order
1 2~3 4 5
Example1: Get Brightness from TV-05 and this command is valid.
The Brightness value is 67.
Send (Hex Format)
Name Length ID Command
Type
Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x35
0x67 0x62 0x30 0x30 0x30 0x0D
Reply (Hex Format)
Name Length ID Command
Type
Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x35
0x72 0x62 0x30 0x36 0x37 0x0D
66
Example2: Get Brightness from TV-05 , but the Brightness command ID is error
and it is NOT in the command table.
Send (Hex Format)
Name Length ID Command
Type
Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x35
0x67 0XD3 0x30 0x30 0x30 0x0D
Reply (Hex Format)
Name Length ID Command
Type
CR
Hex 0x34 0x30
0x35
0x2D 0x0D
Get-Function table
Get Function Length ID Command
Type
Command Response Range Comments
(ASCII) Code (ASCII) Code (Hex) (Three ASCII bytes)
Get-Contrast 8 g a 61 000 ~ 100
Get-
Brightness
8 g b 62 000 ~ 100
Get-
Sharpness
8 g c 63 000 ~ 100
Get-Color 8 g d 64 000 ~ 100
Get-Tint 8 g e 65 000 ~ 100
Get-Volume 8 g f 66 000 ~ 100
Get-Mute 8 g g 67 000: Off
001: On (muted)
Get-Input
select
8 g j 6A 000~ See Set-function
table
Get-Power
status:
ON/ STBY
8 g l 6C 001: ON
000: STBY
Exclude VT2405-1,
and VT3205
Get-Remote
control
8 g n 6E 000: Disable
001: Enable
002: Pass through
Gets RCU mode
status
Get-Power
lock
8 g o 6F 000: Unlock
001: Lock
Get-Button
lock
8 g p 70 000: Unlock
001: Lock
Get-Menu
lock
8 g q 71 000: Unlock
001: Lock
Get-Setup
wizard
8 g s 73 000: Disable
001: Enable
(for TV)
Get-PIP
mode
8 g t 74 000: OFF
001: PIP
002: PBP
(for DS)
Get-PIP input 8 g u 75 000 ~ (for DS)
See Set-function
table
Get-Tiling
Mode
8 g v 76 000: OFF
001: ON
(for DS)
67
Get-Tiling
Compensa-
tion
8 g w 77 000: OFF
001: ON
(for DS)
Bezel width
compensation
Get-Tiling H
by V monitors
8 g x 78 01x~09x:
H monitors
0x1~0x9:
V monitors
(for DS)
1. 2nd digital for
H monitors
2. 3rd digital for
V monitors
Get-Tiling
position
8 g y 79 000: OFF
001~025
(for DS)
Copy the screen of
Position# to identified
display
Get-ACK 8 g z 7A 000 This command is
used to test the
communication link
Get-Thermal
*2.9
8 g 0 30 000~100:
0~+100 deg C
-01~-99:
-1~-99 deg C
For specific models
only
Get-Power
on/off log *3.0
8 g 1 31 000
(See below note)
For specific models
only
Get-Date:
Year *3.0.1
8 g 2 32 Y00~Y00 Last 2 digits
(20)17~(20)99
Get-Date:
Month *3.0.1
8 g 2 32 M00~M00 2 digits
Get-Date:
Day *3.0.1
8 g 2 32 D00~M00 2 digits
Get-Time:
Hour *3.0.1
8 g 3 33 H00~H00 24-hr format. 2 digits
Get-Time:
Min *3.0.1
8 g 3 33 M00~M00 2 digits
Get-Time:
Sec *3.0.1
8 g 3 33 S00~S00 2 digits
Get-Device
name *2.9.3
8 g 4 34 000
Get-MAC add
*3.0
8 g 5 35 000
(see below note)
For the model with
LAN
Get-RS232
version *3.0.1
8 g 6 36 0
(see below note)
Version 0.0.1~9.9.9
68
NOTE:
1. Power on/off log data is replied as 6 sequential strings in following order.
2. Time log data definition
Value 1 Value 2 Value 3
On/ Off indicator
0: Off
1: On
Month in 2 digits (00~12) Day in two digits (00~31)
24-hr formatted Hour (00~23) Minute in 2 digits (00~59)
Hex code (in hex) = Original data (in dec) + 20
Date
&
Time
Code
(ASCII)
Code
(Hex)
Date
&
Time
Code
(ASCII)
Code
(Hex)
Date
&
Time
Code
(ASCII)
Code
(Hex)
Date
&
Time
Code
(ASCII)
Code
(Hex)
0 space 20 16 6 36 32 R 52 48 h 68
1 ! 21 17 7 37 33 S 53 49 i 69
2 “ 22 18 8 38 34 T 54 50 p 70
3 # 23 19 9 39 35 U 55 51 q 71
4 $ 24 20 @ 40 36 V 56 52 r 72
5 % 25 21 A 41 37 W 57 53 s 73
6 & 26 22 B 42 38 X 58 54 t 74
7 ’ 27 23 C 43 39 Y 59 55 u 75
8 ( 28 24 D 44 40 ` 60 56 v 76
9 ) 29 25 E 45 41 a 61 57 w 77
10 0 30 26 F 46 42 b 62 58 x 78
11 1 31 27 G 47 43 c 63 59 y 79
12 2 32 28 H 48 44 d 64
13 3 33 29 I 49 45 e 65
14 4 34 30 P 50 46 f 66
15 5 35 31 Q 51 47 g 67
69
3. Get Time log data example
Assumed the power-on/off record of display#01 as below
2014-8/31 08:00 On
2014-8/31 22:00 Off
2014-9/1 10:30 On
2014-9/1 11:00 To send “GET-Time log” command
Send: 0x 38 30 31 67 31 30 30 30 0D
Reply:
#1 0x 38 30 31 72 31 01 08 31 0D (On 8/31)
#2 0x 38 30 31 72 31 01 08 00 0D (On 08:00)
#3 0x 38 30 31 72 31 00 08 31 0D (Off 8/31)
#4 0x 38 30 31 72 31 00 22 00 0D (Off 22:00)
#5 0x 38 30 31 72 31 01 09 01 0D (On 9/1)
#6 0x 38 30 31 72 31 01 10 30 0D (On 10:30)
4. Get Date example
Assumed the current date of display#01 as below
Date: 2017-3/15
Send: 0x 38 30 31 67 32 59 30 30 0D (Get Date:Year)
Reply: 0x 38 30 31 72 32 59 31 37 0D (“Y17”)
Send: 0x 38 30 31 67 32 4D 30 30 0D (Get Date:Month)
Reply: 0x 38 30 31 72 32 4D 30 33 0D (“M03”)
Send: 0x 38 30 31 67 32 44 30 30 0D (Get Date:Day)
Reply: 0x 38 30 31 72 32 44 31 35 0D (“D15”)
5. Get Time example
Assumed the current time of display#01 as below
Time: 16:27:59
Send: 0x 38 30 31 67 33 48 30 30 0D (Get Time:Hour)
Reply: 0x 38 30 31 72 33 48 31 36 0D (“H16”)
Send: 0x 38 30 31 67 33 4D 30 30 0D (Get Time:Min)
Reply: 0x 38 30 31 72 33 4D 32 37 0D (“M27”)
Send: 0x 38 30 31 67 33 53 30 30 0D (Get Time:Sec)
Reply: 0x 38 30 31 72 33 53 35 39 0D (“S59”)
70
6. Get Device Name example
Assumed the device name is CDE-5500
Send: 0x 38 30 31 67 34 30 30 30 0D (Get Device Name)
Reply:
#1 0x 38 30 31 72 34 43 44 45 0D (“C” “D” “E”)
#2 0x 38 30 31 72 34 2D 35 35 0D (“-” “5” “5”)
#3 0x 38 30 31 72 34 30 30 00 0D (“0” “0” “(NULL)”)
#4 0x 38 30 31 72 34 00 00 00 0D (“(NULL)” “(NULL)” “(NULL)”)
Assumed the device name is “NMP-302 #1”
Send: 0x 38 30 31 67 34 30 30 30 0D (Get Device Name)
Reply:
#1 0x 38 30 31 72 34 4E 4D 50 0D (“N” “M” “P”)
#2 0x 38 30 31 72 34 2D 33 30 0D (“-” “3” “0”)
#3 0x 38 30 31 72 34 32 20 23 0D (“2” “(SPACE)” “#”)
#4 0x 38 30 31 72 34 31 00 00 0D (“1” “(NULL)” “(NULL)”)
7. Get MAC add example
Assumed the MAC address is 00:11:22:aa:bb:cc
Send: 0x 38 30 31 67 35 30 30 30 0D (Get MAC add)
Reply:
#1 0x 38 30 31 72 35 00 11 22 0D (“00” “11” “22”)
#2 0x 38 30 31 72 35 aa bb cc 0D (“aa” “bb” “cc”)
8. Get RS232 version example
Assumed the version is 3.0.1
Send: 0x 38 30 31 67 36 30 30 30 0D (Get RS232 version)
Reply: 0x 38 30 31 72 36 33 30 31 0D (“301”)
71
9.3.3 Remote Control Pass-through mode
When PC sets the TV/DS to Remote Control Pass through mode, the TV/DS shall
send a 7-byte packet (followed by “CR”) in response to RCU button activation. Note,
that in this mode the RCU shall have no effect on the TV/DS function. For example:
“Volume+” will not change the volume in the LCD but only sends “Volume+” code to
PC over the RS232 port.
IR Pass Through-Function format
Reply: (Command Type=”p”)
Name Length ID Command
Type
RCU Code1
(MSB)
RCU Code2
(LSB)
CR
Byte
Count
1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte
Bytes
order
1 2~3 4 5 6 7
Example1: Remote Control pass-through when “VOL+” key is pressed for TV-05
Send (Hex Format)
Name Length ID Command
Type
RCU Code1
(MSB)
RCU Code2
(LSB)
CR
Hex 0x36 0x30
0x35
0x70 0x31 0x30 0x0D
Key Code (HEX)
1 01
2 02
3 03
4 04
5 05
6 06
7 07
8 08
9 09
0 0A
- 0B
RECALL (LAST) 0C
INFO (DISPLAY) 0D
0E
ASPECT (ZOOM, SIZE) 0F
VOLUME UP (+) 10
VOLUME DOWN (-) 11
MUTE 12
CHANNEL/PAGE UP (+)/
BRIGHTNESS+
13
CHANNEL/PAGE DOWN (-)/
BRIGHTNESS-
14
72
POWER 15
SOURCES (INPUTS) 16
17
18
SLEEP 19
MENU 1A
UP 1B
DOWN 1C
LEFT (-) 1D
RIGHT (+) 1E
OK (ENTER, SET) 1F
EXIT 20
21
22
23
24
25
26
27
28
29
2A
2B
RED ■ (F1) 2C
GREEN ■ (F2) 2D
YELLOW ■ (F3) 2E
BLUE ■ (F4) 2F
NOTE:
1. This IR-pass-through code is different from the RCU key code.
2. Special control sequence for POWER key under IR-pass through mode.
2-1. When TV/DS is OFF and receives the IR POWER code: TV/DS will turn itself
on, then forward the POWER code to the host via RS232.
2-2. When TV/DS is ON and receives the IR POWER code: TV/DS will forward the
POWER code to the host via RS232, then turn off itself.
2-3. When SET-POWER LOCK is enabled, the TV/DS will not respond to POWER
key pressing.
3. The VOLUME UP and VOLUME DOWN code will repeatedly output when you
press and hold the keys.
73
Combination Keys:
Special Mode Front Key Pressing
(Interval 1 sec.)
Remark
Button Lock & Un-
lock
“VOL-” “VOL-” “SETTING”
“HOME”
1. Lock all buttons of front panel and
RCU, except for “Power”.
2. All the SET functions should be
workable via RS32, even the ones
with according hot key in RCU like
Mute,…etc.
“MENU” Lock &
Un-lock
“VOL+” “VOL+” “SETTING”
“HOME”
1. Lock “MENU’ key of front panel and
RCU
2. The Factory and Hospitality modes
should not be blocked for the
model using MENU-combined
key to enter these two modes.
Alternative approach will be
indicated separately if any limitation
by model.
“POWER” Lock &
Un-lock
“VOL-” “VOL+” “SETTING”
“HOME”
1. Lock “POWER” key of front and
RCU.
2. The SET_POWER on/off should be
workable via RS232, but does not
mean.
the POWER lock will be released
under this case.
3. Can not be un-locked by reset in
OSD setting.
4. Will auto AC power-on in power-
lock.
5. Under power-lock, the set will not
enter power saving when no PC
signal and neither not trun off when
no other video signals after 15min.
“Touch” Lock &
Un-lock
“VOL+” “VOL+” “VOL+”
“SETTING” “HOME”
Lock Touch moduel
74
Other Information
Customer Support
For technical support or product service, see the table below or contact your reseller.
NOTE: You will need the product serial number.
Country/Region Website T= Telephone
C = CHAT ONLINE Email
Australia
New Zealand www.viewsonic.com.au AUS= 1800 880 818
NZ= 0800 008 822 service@au.viewsonic.com
Canada www.viewsonic.com T= 1-866-463-4775 service.ca@viewsonic.com
Europe www.viewsoniceurope.com http://www.viewsoniceurope.com/eu/support/call-desk/
Hong Kong www.hk.viewsonic.com T= 852 3102 2900 service@hk.viewsonic.com
India www.in.viewsonic.com T= 1800 419 0959 service@in.viewsonic.com
Korea ap.viewsonic.com/kr/ T= 080 333 2131 service@kr.viewsonic.com
Latin America
(Argentina) www.viewsonic.com/la/ C= http://www.viewsonic.com/la/
soporte/servicio-tecnico soporte@viewsonic.com
Latin America
(Chile) www.viewsonic.com/la/ C= http://www.viewsonic.com/la/
soporte/servicio-tecnico soporte@viewsonic.com
Latin America
(Columbia) www.viewsonic.com/la/ C= http://www.viewsonic.com/la/
soporte/servicio-tecnico soporte@viewsonic.com
Latin America
(Mexico) www.viewsonic.com/la/ C= http://www.viewsonic.com/la/
soporte/servicio-tecnico soporte@viewsonic.com
Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F.
Tel: 55) 6547-6454 55)6547-6484
Other places please refer to http://www.viewsonic.com/la/soporte/servicio-tecnico#mexico
Latin America
(Peru) www.viewsonic.com/la/ C= http://www.viewsonic.com/la/
soporte/servicio-tecnico soporte@viewsonic.com
Macau www.hk.viewsonic.com T= 853 2840 3687 service@hk.viewsonic.com
Middle East ap.viewsonic.com/me/ Contact your reseller service@ap.viewsonic.com
Puerto Rico &
Virgin Islands www.viewsonic.com
T= 1-800-688-6688 (English)
C = http://www.viewsonic.com/
la/soporte/servicio-tecnico
service.us@viewsonic.com
soporte@viewsonic.com
Singapore/
Malaysia/
Thailand
www.ap.viewsonic.com T= 65 6461 6044 service@sg.viewsonic.com
South Africa ap.viewsonic.com/za/ Contact your reseller service@ap.viewsonic.com
United States www.viewsonic.com T= 1-800-688-6688 service.us@viewsonic.com
75
Limited Warranty
ViewSonic® Smart White Board
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under normal
use, during the warranty period. If a product proves to be defective in material or workmanship during
the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product.
Replacement product or parts may include remanufactured or refurbished parts or components.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product
modification, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Removal or installation of the product.
d. Causes external to the product, such as electrical power fluctuations or failure.
e. Use of supplies or parts not meeting ViewSonic’s specifications.
f. Normal wear and tear.
g. Any other cause which does not relate to a product defect.
3. Any product exhibiting a condition commonly known as "image burn-in" which results when a
static image is displayed on the product for an extended period of time.
4. Removal, installation, one way transportation, insurance, and set-up service charges.
How to get service:
1. For information about receiving service under warranty, contact ViewSonic Customer Support
(Please refer to Customer Support page). You will need to provide your product's serial number.
2. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b)
your name, (c) your address, (d) a description of the problem, and (e) the serial number of the
product.
3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic
service center or ViewSonic.
4. For additional information or the name of the nearest ViewSonic service center, contact
ViewSonic.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein
including the implied warranty of merchantability and fitness for a particular purpose.
76
Exclusion of damages:
ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not
be liable for:
1. Damage to other property caused by any defects in the product, damages based upon
inconvenience, loss of use of the product, loss of time, loss of profits, loss of business
opportunity, loss of goodwill, interference with business relationships, or other commercial loss,
even if advised of the possibility of such damages.
2. Any other damages, whether incidental, consequential or otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by ViewSonic.
Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary from state
to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion
of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada,
contact ViewSonic or your local ViewSonic dealer.
The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan Excluded) is
subject to the terms and conditions of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found in www.
viewsoniceurope.com under Support/Warranty Information.
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Mexico Limited Warranty
ViewSonic® Smart White Board
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during
the warranty period. If a product proves to be defective in material or workmanship during the warranty period,
ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts
may include remanufactured or refurbished parts or components & accessories.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product
modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Causes external to the product, such as electrical power fluctuations or failure.
d. Use of supplies or parts not meeting ViewSonic's specifications.
e. Normal wear and tear.
f. Any other cause which does not relate to a product defect.
3. Any product exhibiting a condition commonly known as "image burn-in" which results when a static image is
displayed on the product for an extended period of time.
4. Removal, installation, insurance, and set-up service charges.
How to get service:
For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the
attached Customer Support page). You will need to provide your product's serial number, so please record the
product information in the space provided below on your purchase for your future use. Please retain your receipt
of proof of purchase to support your warranty claim.
For Your Records
Product Name: _____________________________ Model Number: _________________________________
Document Number: _________________________ Serial Number: _________________________________
Purchase Date: _____________________________ Extended Warranty Purchase? _________________ (Y/N)
If so, what date does warranty expire? _______________
1. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c)
your address, (d) a description of the problem, and (e) the serial number of the product.
2. Take or ship the product in the original container packaging to an authorized ViewSonic service center.
3. Round trip transportation costs for in-warranty products will be paid by ViewSonic.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the
implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:
1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss
of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference
with business relationships, or other commercial loss, even if advised of the possibility of such damages.
2. Any other damages, whether incidental, consequential or otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by ViewSonic.
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Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo:
Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: 01-66-22-14-9005
E-Mail: disc2@hmo.megared.net.mx
Villahermosa:
Compumantenimietnos Garantizados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: compumantenimientos@prodigy.net.mx
Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: datos@puebla.megared.net.mx
Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V. Av. Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: 01-22-91-00-31-67
E-Mail: gacosta@qplus.com.mx
Chihuahua
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: 4136954
E-Mail: Cefeo@soluglobales.com
Cuernavaca
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: aquevedo@compusupportcva.com
Distrito Federal:
QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: 01(52)55-50-00-27-35
E-Mail: gacosta@qplus.com.mx
Guadalajara, Jal.:
SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281
Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco
Tel: 01(52)33-36-15-15-43
E-Mail: mmiranda@servicrece.com
Guerrero Acapulco
GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: 744-48-32627
Monterrey:
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: 8129-5103
E-Mail: aydeem@gps1.com.mx
MERIDA:
ELECTROSER
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: (52) 999-925-1916
E-Mail: rrrb@sureste.com
Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: 01(52)95-15-15-22-22
Fax: 01(52)95-15-13-67-00
E-Mail. gpotai2001@hotmail.com
Tijuana:
STD
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembre
Tijuana, Mexico
FOR USA SUPPORT:
ViewSonic Corporation
10 Pointe Dr. Suite 200. Brea, CA. 92821, UY.S.A
Tel: 800-688-6688 (English); 866-323-8056 (Spanish);
E-Mail: http://www.viewsonic.com
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