Viewsonic VG2401mh-2 User Manual
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VG2401mh-2
Display
User Guide
Model No. VS15927
IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specic languages using the Regional selection
box in the upper right corner of our website. “Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual”
Thank you for choosing ViewSonic
With over 25 years as a world leading provider of visual solutions,
ViewSonic is dedicated to exceeding the world’s expectations for
technological evolution, innovation, and simplicity. At ViewSonic, we
believe that our products have the potential to make a positive impact
in the world, and we are confident that the ViewSonic product you have
chosen will serve you well.
Once again, thank you for choosing ViewSonic !
i
Compliance Information
NOTE: This section addresses all connected requirements and statements regarding
regulations. Confirmed corresponding applications shall refer to nameplate labels
and relevant markings on unit.
FCC Compliance Statement
This device complies with part 15 of FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Warning: You are cautioned that changes or modifications not expressly approved
by the party responsible for compliance could void your authority to operate the
equipment.
Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)
CE Conformity for European Countries
The device complies with the EMC Directive 2004/108/EC and Low Voltage
Directive 2006/95/EC.
Following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical and
Electronic Equipment Directive 2012/19/EU (WEEE).The mark indicates
the requirement NOT to dispose the equipment as unsorted municipal
waste, but use the return and collection systems according to local law.
ii
TCO Information
Congratulations!
This product is TCO Certified – for Sustainable IT
TCO Certified is an international third party sustainability certification for IT
products. TCO Certified ensures that the manufacture, use and recycling of IT
products reflect environmental, social and economic responsibility. Every TCO
Certified product model is verified by an accredited independent test
laboratory.
This product has been verified to meet all the criteria in TCO Certified, including:
Corporate Social Responsibility
Socially responsible production - working conditions and labor law in manufacturing country
Energy Efficiency
Energy efficiency of product and power supply. Energy Star compliant, where applicable.
Environmental Management System
Manufacturer must be certified according to either ISO 14001 or EMAS.
Minimization of Hazardous Substances
Limits on cadmium, mercury, lead & hexavalent chromium including requirements for mercury-free
products, halogenated substances and hazardous flame retardants.
Design for Recycling
Coding of plastics for easy recycling. Limit on the number of different plastics used.
Product Lifetime, Product Take Back
Minimum one-year product warranty. Minimum three-year availability of spare parts. Product take-
back.
Packaging
Limits on hazardous substances in product packaging. Packaging prepared for recycling
Ergonomic, User-centered design
Visual ergonomics in products with a display. Adjustability for user comfort (displays, headsets)
Acoustic performance – protection against sound spikes (headsets) and fan noise (projectors, com-
puters) Ergonomically designed keyboard (notebooks)
Electrical Safety, minimal electro-magnetic Emissions
Third Party Testing
All certified product models have been tested in an independent, accredited laboratory.
A detailed criteria set is available for download at www.tcodevelopment.com, where you can also find
a searchable database of all TCO Certified IT products.
TCO Development, the organization behind TCO Certified, has been an international driver in the
field of Sustainable IT for 20 years. Criteria in TCO Certified are developed in collaboration with
scientists, experts, users and manufacturers. Organizations around the world rely on TCO Certified as
a tool to help them reach their sustainable IT goals. We are owned by TCO, a non-profit organization
representing office workers. TCO Development is headquartered in Stockholm, Sweden, with regional
presence in North America and Asia.
For more information, please visit
www.tcodevelopment.com
iii
Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance with Directive
2011/65/EU of the European Parliament and the Council on restriction of the use
of certain hazardous substances in electrical and electronic equipment (RoHS2
Directive) and is deemed to comply with the maximum concentration values issued
by the European Technical Adaptation Committee (TAC) as shown below:
Substance
Proposed Maximum
Concentration
Actual Concentration
Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Cadmium (Cd) 0.01% < 0.01%
Hexavalent Chromium (Cr6+) 0.1% < 0.1%
Polybrominated biphenyls (PBB) 0.1% < 0.1%
Polybrominated diphenyl ethers (PBDE) 0.1% < 0.1%
Certain components of products as stated above are exempted under the Annex III
of the RoHS2 Directives as noted below:
Examples of exempted components are:
1. Mercury in cold cathode uorescent lamps and external electrode uorescent
lamps (CCFL and EEFL) for special purposes not exceeding (per lamp):
(1) Short length (≦500 mm): maximum 3.5 mg per lamp.
(2) Medium length (＞500 mm and ≦1,500 mm): maximum 5 mg per lamp.
(3) Long length (＞1,500 mm): maximum 13 mg per lamp.
2. Lead in glass of cathode ray tubes.
3. Lead in glass of uorescent tubes not exceeding 0.2% by weight.
4. Lead as an alloying element in aluminium containing up to 0.4% lead by weight.
5. Copper alloy containing up to 4% lead by weight.
6. Lead in high melting temperature type solders (i.e. lead-based alloys containing
85% by weight or more lead).
7. Electrical and electronic components containing lead in a glass or ceramic other
than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or
ceramic matrix compound.
Indian Restriction of Hazardous Substances
Restriction on Hazardous Substances statement (India) This product complies
with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in
concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for
the exemptions set in Schedule 2 of the Rule.
iv
Cautions and Warnings
1. Read these instructions completely before using the equipment.
2. Keep these instructions in a safe place.
3. Heed all warnings and follow all instructions.
4. Sit at least 18” / 45cm from the display.
5. Always handle the display with care when moving it.
6. Never remove the rear cover. This display contains high-voltage parts. You may
be seriously injured if you touch them.
7. Do not use this equipment near water. Warning: To reduce the risk of fire or
electric shock, do not expose this apparatus to rain or moisture.
8. Avoid exposing the display to direct sunlight or another heat source. Orient the
display away from direct sunlight to reduce glare.
9. Clean with a soft, dry cloth. If further cleaning is required, see “Cleaning the
Display” in this guide for further instructions.
10. Avoid touching the screen. Skin oils are difficult to remove.
11. Do not rub or apply pressure to the display panel, as it may permanently damage
the screen.
12. Do not block any ventilation openings. Install the equipment in accordance with
the manufacturer’s instructions.
13. Do not install near any heat sources such as radiators, heat registers, stoves, or
other devices (including amplifiers) that produce heat.
14. Place the display in a well ventilated area. Do not place anything on the display
that prevents heat dissipation.
15. Do not place heavy objects on the display, video cable, or power cord.
16. If smoke, an abnormal noise, or a strange odor is present, immediately switch the
display off and call your dealer or ViewSonic. It is dangerous to continue using
the display.
17. Do not attempt to circumvent the safety provisions of the polarized or grounding-
type plug. A polarized plug has two blades with one wider than the other. A
grounding type plug has two blades and a third grounding prong. The wide blade
and the third prong are provided for your safety. If the plug does not fit into your
outlet, consult an electrician for replacement of the outlet.
18. Protect the power cord from being tread upon or pinched, particularly at the plug,
and the point where if emerges from the equipment. Be sure that the power outlet
is located near the equipment so that it is easily accessible.
19. Only use attachments/accessories specified by the manufacturer.
(Continued on next page)
v
20. Use only with the cart, stand, tripod, bracket, or table specified by
the manufacturer, or sold with the equipment. When a cart is used,
use caution when moving the cart/equipment combination to avoid
injury from tipping over.
21. Unplug this equipment when it will be unused for long periods of time.
22. Refer all servicing to qualified service personnel. Service is required when the
unit has been damaged in any way, such as: if the power-supply cord or plug is
damaged, if liquid is spilled onto or objects fall into the unit, if the unit is exposed
to rain or moisture, or if the unit does not operate normally or has been dropped.
vi
Contents
Compliance Information
FCC Compliance Statement ................................................................................... i
Industry Canada Statement .................................................................................... i
CE Conformity for European Countries ..................................................................i
TCO Information ....................................................................................................ii
Declaration of RoHS2 Compliance ....................................................................... iii
Indian Restriction of Hazardous Substances........................................................ iii
Cautions and Warnings ........................................................................................iv
Copyright Information
Product Registration ..............................................................................................2
For Your Records ..................................................................................................2
Getting Started
Package Contents .................................................................................................3
Quick Installation ...................................................................................................4
Additional Software Installation (Optional).............................................................4
Wall Mounting (Optional) .......................................................................................5
Using the Display
Setting the Timing Mode........................................................................................6
OSD and Power Lock Settings ..............................................................................6
Adjusting the Screen Image ..................................................................................7
Main Menu Controls ..............................................................................................8
Main Menu Explanation .........................................................................................8
Power Management ..............................................................................................9
Other Information
Specifications ......................................................................................................10
Cleaning the Display............................................................................................11
Troubleshooting ...................................................................................................12
Customer Support ...............................................................................................13
Limited Warranty .................................................................................................14
Mexico Limited Warranty .....................................................................................16
1
Copyright Information
Copyright © ViewSonic Corporation, 2015. All rights reserved.
Macintosh and Power Macintosh are registered trademarks of Apple Inc.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft
Corporation in the United States and other countries.
ViewSonic and the three birds logo are registered trademarks of ViewSonic
Corporation.
VESA is a registered trademark of the Video Electronics Standards Association.
DPMS, DisplayPort, and DDC are trademarks of VESA.
ENERGY STAR® is a registered trademark of the U.S. Environmental Protection
Agency (EPA).
As an ENERGY STAR® partner, ViewSonic Corporation has determined that this
product meets the ENERGY STAR® guidelines for energy efficiency.
Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors
or omissions contained herein; nor for incidental or consequential damages resulting
from furnishing this material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic Corporation reserves
the right to change product specifications without notice. Information in this
document may change without notice.
No part of this document may be copied, reproduced, or transmitted by any means,
for any purpose without prior written permission from ViewSonic Corporation.
2
Product Registration
To fulfill possible future product needs, and to receive additional product information
as it becomes available, please visit your region section on ViewSonic’s website to
register your product online.
The ViewSonic CD also provides an opportunity for you to print the product
registration form. Upon completion, please mail or fax to a respective ViewSonic
office. To find your registration form, use the directory “:\CD\Registration”.
Registering your product will best prepare you for future customer service needs.
Please print this user guide and fill the information in the “For Your Records” section.
Your display serial number is located on the rear side of the display.
For additional information, please see the “Customer Support” section in this guide.
For Your Records
Product Name:
Model Number:
Document Number:
Serial Number:
Purchase Date:
VG2401mh-2
ViewSonic Widescreen Display
VS15927
VG2401mh-2_UG_ENG Rev. 1A 04-23-15
Product disposal at end of product life
ViewSonic respects the environment and is committed to working and living green.
Thank you for being part of Smarter, Greener Computing.
Please visit ViewSonic website to learn more.
USA & Canada: http://www.viewsonic.com/company/green/recycle-program/
Europe: http://www.viewsoniceurope.com/uk/support/recycling-information/
Taiwan: http://recycle.epa.gov.tw/recycle/index2.aspx
3
Getting Started
Congratulations on your purchase of a ViewSonic® display.
Important! Save the original box and all packing material for future shipping needs.
NOTE: The word “Windows” in this user guide refers to Microsoft Windows operating
system.
Package Contents
Your display package includes:
• Display
• Power cord
• Audio cable (stereo mini jack)
• Video cable
• USB cable
• Quick Start Guide
• ViewSonic CD
- User Guide
- INF/ICM files*
- Registration information
- Additional software (Optional)
NOTE: The INF file ensures compatibility with Windows operating systems, and
the ICM file (Image Color Matching) ensures accurate on-screen colors. ViewSonic
recommends that you install both the INF and ICM files.
4
Quick Installation
1. Connect video cable
• Make sure both the display and computer are turned OFF.
• Remove rear panel covers if necessary.
• Connect the video cable from the display to the computer.
Macintosh users: Models older than G3 require a Macintosh adapter. Attach the
adapter to the computer and plug the video cable into the adapter.
To order a ViewSonic® Macintosh adapter, contact ViewSonic Customer Support.
2. Connect power cord (and AC/DC adapter if required)
Power Cord
USB DOWN
Audio Out
HDMI
DVI
DisplayPort
Audio In
USB UP
3. Turn ON the display and computer
Turn ON the display, then turn ON the computer. This sequence (display before
computer) is important.
NOTE: Windows users may receive a message asking them to install the INF file.
To access the file, please use the directory ":\CD\vsfiles".
4. Insert the ViewSonic CD into the computer’s CD drive.
If your computer does not have a CD-ROM drive, please refer to Customer
Support page.
5. Windows users: Set the timing mode (example: 1024 x 768)
For instructions on changing the resolution and refresh rate, see the graphics
card’s user guide.
6. Installation is complete. Enjoy your new ViewSonic display.
Additional Software Installation (Optional)
1. Load the ViewSonic CD on your CD/DVD drive.
2. Double click on the "Software" folder and choose an application, if desired.
3. Double click on the Setup.exe file and follow the onscreen instructions to
complete the simple installation.
5
Wall Mounting (Optional)
NOTE: For use only with UL Listed Wall Mount Bracket.
To obtain a wall-mounting kit or height adjustment base, contact ViewSonic® or
your local dealer. Refer to the instructions that come with the base mounting kit.
To convert your display from a desk-mounted to a wall-mounted display, do the
following:
1. Verify that the power button is turned Off, then disconnect the power cord.
2. Lay the display face down on a towel or blanket.
3. Remove the base. (Screws removal might be required.)
4. Find and identify one of the following VESA mount interfaces (a,b,c) located on
the back of your display (refer to “Specifications” page for your displays mounting
interface). Attach the mounting bracket from the VESA compatible wall mounting
kit using screws of the appropriate length.
a. b. c.
75mm
75mm
100mm
100mm
100mm
100mm
200mm
5. Attach the display to the wall, following the instructions in the wall-mounting kit.
6
Using the Display
Setting the Timing Mode
Setting the timing mode is important for maximizing the quality of the screen image
and minimizing eye strain. The timing mode consists of the resolution (example
1024 x 768) and refresh rate (or vertical frequency; example 60 Hz). After setting
the timing mode, use the OSD (On-screen Display) controls to adjust the screen
image.
For optimal picture quality, please use the recommended timing mode specic to
your display listed on the “Specication” page.
To set the Timing Mode:
• Setting the resolution: Access "Appearance and Personalization" from Control
Panel via the Start Menu, and set the resolution.
• Setting the refresh rate: See your graphic card’s user guide for instructions.
IMPORTANT: Please make sure that your graphics card is set to 60Hz vertical
refresh rate as the recommended setting for most displays. Choosing a non-
supported timing mode setting may result in no image being displayed, and a
message showing “Out of Range” will appear on screen.
OSD and Power Lock Settings
• OSD Lock: Press and hold [1] and the up arrow ▲ for 10 seconds. If any buttons
are pressed the message OSD Locked will display for 3 seconds.
• OSD Unlock: Press and hold [1] and the up arrow ▲ again for 10 seconds.
• Power Button Lock: Press and hold [1] and the down arrow ▼ for 10 seconds.
If the power button is pressed the message Power Button Locked will display
for 3 seconds. With or without this setting, after a power failure, your display’s
power will automatically turn ON when power is restored.
• Power Button Unlock: Press and hold [1] and the down arrow ▼ again for 10
seconds.
7
Adjusting the Screen Image
Use the buttons on the front control panel to display and adjust the OSD controls
which display on the screen.
Standby Power On/Off
Power light
Blue = ON
Orange = Power Saving
[1] Displays the Main Menu or exits the control screen and saves
adjustments.
[2] Displays the control screen for the highlighted control.
Also a shortcut to toggle analog and digital connection.
▲/▼Scrolls through menu options and adjusts the displayed control.
Low Input Lag (▼) / Game Mode (▲)
Do the following to adjust the display setting:
1. To display the Main Menu, press button [1].
NOTE: All OSD menus and adjustment screens disappear automatically after
about 15 seconds. This is adjustable through the OSD timeout setting in the
setup menu.
2. To select a control to adjust, press ▲ or ▼ to scroll up or down in the Main
Menu.
3. After the desired control is selected, press button [2].
4. To save the adjustments and exit the menu, press button [1] until OSD
disappear.
The following tips may help you optimize your display:
• Adjust the computer’s graphics card to support a recommended timing mode
(refer to “Specications” page for recommended setting specic to your display).
To find instructions on “changing the refresh rate”, please refer to the graphics
card’s user guide.
• If necessary, make small adjustments using H. POSITION and V. POSITION
until the screen image is completely visible. (The black border around the edge
of the screen should barely touch the illuminated “active area” of the display.)
8
Main Menu Controls
Adjust the menu items by using the up ▲ and down ▼ buttons.
NOTE: Check the Main Menu items on your display OSD and refer to Main Menu
Explanation below.
Main Menu Explanation
NOTE: The Main Menu items listed in this section indicates whole Main Menu items
of all models. For the actual Main Menu details corresponding to your product refer
to the items on your display’s OSD Main Menu.
AAudio Adjust
adjusts the volume, mutes the sound, or toggles between inputs if you
have more than one source.
Auto Image Adjust
automatically sizes, centers, and fine tunes the video signal to eliminate
waviness and distortion. Press the [2] button to obtain a sharper image.
NOTE: Auto Image Adjust works with most common video cards. If this
function does not work on your display, then lower the video refresh rate
to 60 Hz and set the resolution to its pre-set value.
BBrightness
adjusts background black level of the screen image.
CColor Adjust
provides several color adjustment modes, including preset color
temperatures and a User Color mode which allows independent
adjustment of red (R), green (G), and blue (B). The factory setting for this
product is native.
Contrast
adjusts the difference between the image background (black level) and
the foreground (white level).
IInformation
displays the timing mode (video signal input) coming from the graphics
card in the computer, the display model number, the serial number,
and the ViewSonic® website URL. See your graphics card’s user guide
for instructions on changing the resolution and refresh rate (vertical
frequency).
NOTE: VESA 1024 x 768 @ 60Hz (example) means that the resolution is
1024 x 768 and the refresh rate is 60 Hertz.
9
Input Select
toggles between inputs if you have more than one computer connected
to the display.
MManual Image Adjust
displays the Manual Image Adjust menu. You can manually set a variety
of image quality adjustments.
Memory Recall
returns the adjustments back to factory settings if the display is operating
in a factory Preset Timing Mode listed in the Specications of this
manual.
Exception: This control does not affect changes made with the
Language Select or Power Lock setting.
SSetup Menu
adjusts On-screen Display (OSD) settings.
Power Management
This product will enter to Sleep/Off mode with black screen and reduced power
consumption within 3 seconds of no signal input.
10
Other Information
Specifications
Display Type
Display Size
Color Filter
Glass Surface
TFT (Thin Film Transistor), Active Matrix 1920 x 1080 Display,
0.27675 mm pixel pitch
Metric: 61 cm
Imperial: 24” (24” viewable)
RGB vertical stripe
Anti-Glare
Input Signal Video Sync HDMI x 2, DVI x 1, DP x 1 (TMDS digital, 100ohms)
Separate Sync
fh:24-160 kHz, fv:50-144 Hz
Compatibility PC
Macintosh1
Up to 1920 x 1080 Non-interlaced
Power Macintosh up to 1920 x 1080
Resolution2Recommended
Supported
1920 x 1080 @ 120 Hz
1920 x 1080 @ 24, 25, 30, 50, 60, 100, 110, 120, 144 Hz
1680 x 1050 @ 60 Hz
1600 x 1200 @ 60 Hz
1440 x 900 @ 60, 75 Hz
1280 x 1024 @ 60, 75, 100, 120 Hz
1024 x 768 @ 60, 70, 72, 75, 100, 120 Hz
800 x 600 @ 56, 60, 72, 75 Hz
640 x 480 @ 60, 75 Hz
720 x 400 @ 70 Hz
Power Voltage 100-240 VAC, 50/60 Hz (auto switch)
Display area Full Scan 531.36 mm (H) x 298.89 mm (V)
20.9” (H) x 11.8” (V)
Operating
conditions
Temperature
Humidity
Altitude
+32 °F to +104 °F (0 °C to +40 °C)
20% to 90% (non-condensing)
To 10,000 feet
Storage
conditions
Temperature
Humidity
Altitude
-4 °F to +140 °F (-20 °C to +60 °C)
5% to 90% (non-condensing)
To 40,000 feet
Dimensions Physical 568.2 mm (W) x 531.2 mm (H) x 217.4 mm (D)
22.4” (W) x 20.9” (H) x 8.6” (D)
Wall Mount Distance 100 x 100 mm
Weight Physical 13.23 lb (6.0 kg)
Power saving
modes
On
Off
37W (Typical) (Blue LED)
<0.3W
1 Macintosh computers older than G3 require a ViewSonic® Macintosh adapter. To order an adapter, contact
ViewSonic.
2 Do not set the graphics card in your computer to exceed these timing mode; doing so may result in permanent
damage to the display.
11
Cleaning the Display
• MAKE SURE THE DISPLAY IS TURNED OFF.
• NEVER SPRAY OR POUR ANY LIQUID DIRECTLY ONTO THE SCREEN OR
CASE.
To clean the screen:
1. Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other
particles.
2. If the screen still not clean, apply a small amount of non-ammonia, non-alcohol
based glass cleaner onto a clean, soft, lint-free cloth, and wipe the screen.
To clean the case:
1. Use a soft, dry cloth.
2. If the case still not clean, apply a small amount of a non-ammonia, non-alcohol
based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe
the surface.
Disclaimer
• ViewSonic® does not recommend the use of any ammonia or alcohol-based
cleaners on the display screen or case. Some chemical cleaners have been
reported to damage the screen and/or case of the display.
• ViewSonic will not be liable for damage resulting from use of any ammonia or
alcoholbased cleaners.
12
Troubleshooting
No power
• Make sure power button (or switch) is ON.
• Make sure A/C power cord is securely connected to the display.
• Plug another electrical device (like a radio) into the power outlet to verify that the
outlet is supplying proper voltage.
Power is ON but no screen image
• Make sure the video cable supplied with the display is properly secured to the
video output port on the back of the computer. If the other end of the video cable
is not attached permanently to the display, properly secure it to the display.
• Adjust brightness and contrast.
• If you are using an Macintosh older than G3, you need a Macintosh adap
Wrong or abnormal colors
• If any colors (red, green, or blue) are missing, check the video cable to make
sure it is securely connected. Loose or broken pins in the cable connector could
cause an improper connection.
• Connect the display to another computer.
• If you have an older graphics card, contact ViewSonic® for a non-DDC adapter.
Control buttons do not work
• Press only one button at a time.
13
Customer Support
For technical support or product service, see the table below or contact your reseller.
NOTE: You will need the product serial number.
Country/Region Website T= Telephone
C = CHAT ONLINE Email
Australia
New Zealand www.viewsonic.com.au AUS= 1800 880 818
NZ= 0800 008 822 service@au.viewsonic.com
Canada www.viewsonic.com T (Toll-Free)= 1-866-463-4775
T (Toll)= 1-424-233-2533 service.ca@viewsonic.com
Europe www.viewsoniceurope.com www.viewsoniceurope.com/uk/support/call-desk/
Hong Kong www.hk.viewsonic.com T= 852 3102 2900 service@hk.viewsonic.com
India www.in.viewsonic.com T= 1800 266 0101 service@in.viewsonic.com
Korea ap.viewsonic.com/kr/ T= 080 333 2131 service@kr.viewsonic.com
Latin America
(Argentina) www.viewsonic.com/la/ C= http://www.viewsonic.com/
la/soporte/servicio-tecnico soporte@viewsonic.com
Latin America
(Chile) www.viewsonic.com/la/ C= http://www.viewsonic.com/
la/soporte/servicio-tecnico soporte@viewsonic.com
Latin America
(Columbia) www.viewsonic.com/la/ C= http://www.viewsonic.com/
la/soporte/servicio-tecnico soporte@viewsonic.com
Latin America
(Mexico) www.viewsonic.com/la/ C= http://www.viewsonic.com/
la/soporte/servicio-tecnico soporte@viewsonic.com
Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F.
Tel: 55) 6547-6454 55)6547-6484
Other places please refer to http://www.viewsonic.com/la/soporte/servicio-tecnico#mexico
Latin America
(Peru) www.viewsonic.com/la/ C= http://www.viewsonic.com/
la/soporte/servicio-tecnico soporte@viewsonic.com
Macau www.hk.viewsonic.com T= 853 2870 0303 service@hk.viewsonic.com
Middle East ap.viewsonic.com/me/ Contact your reseller service@ap.viewsonic.com
Puerto Rico &
Virgin Islands www.viewsonic.com
T= 1-800-688-6688 (English)
C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
service.us@viewsonic.com
soporte@viewsonic.com
Singapore/
Malaysia/Thailand www.ap.viewsonic.com T= 65 6461 6044 service@sg.viewsonic.com
South Africa ap.viewsonic.com/za/ Contact your reseller service@ap.viewsonic.com
United States www.viewsonic.com T (Toll-Free)= 1-800-688-6688
T (Toll)= 1-424-233-2530 service.us@viewsonic.com
14
Limited Warranty
ViewSonic® Display
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under normal
use, during the warranty period. If a product proves to be defective in material or workmanship during
the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product.
Replacement product or parts may include remanufactured or refurbished parts or components.
How long the warranty is effective:
ViewSonic displays are warranted for between 1 and 3 years, depending on your country of purchase,
for all parts including the light source and for all labour from the date of the first consumer purchase
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product
modification, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Removal or installation of the product.
d. Causes external to the product, such as electrical power fluctuations or failure.
e. Use of supplies or parts not meeting ViewSonic’s specifications.
f. Normal wear and tear.
g. Any other cause which does not relate to a product defect.
3. Any product exhibiting a condition commonly known as "image burn-in" which results when a
static image is displayed on the product for an extended period of time.
4. Removal, installation, one way transportation, insurance, and set-up service charges.
How to get service:
1. For information about receiving service under warranty, contact ViewSonic Customer Support
(Please refer to Customer Support page). You will need to provide your product's serial number.
2. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b)
your name, (c) your address, (d) a description of the problem, and (e) the serial number of the
product.
3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic
service center or ViewSonic.
4. For additional information or the name of the nearest ViewSonic service center, contact
ViewSonic.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein
including the implied warranty of merchantability and fitness for a particular purpose.
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Exclusion of damages:
ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not
be liable for:
1. Damage to other property caused by any defects in the product, damages based upon
inconvenience, loss of use of the product, loss of time, loss of profits, loss of business
opportunity, loss of goodwill, interference with business relationships, or other commercial loss,
even if advised of the possibility of such damages.
2. Any other damages, whether incidental, consequential or otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by ViewSonic.
Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary from state
to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion
of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada,
contact ViewSonic or your local ViewSonic dealer.
The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan Excluded) is
subject to the terms and conditions of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found in www.
viewsoniceurope.com under Support/Warranty Information.
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16
Mexico Limited Warranty
ViewSonic® Display
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during
the warranty period. If a product proves to be defective in material or workmanship during the warranty period,
ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts
may include remanufactured or refurbished parts or components & accessories.
How long the warranty is effective:
ViewSonic displays are warranted for between 1 and 3 years, depending on your country of purchase, for all
parts including the light source and for all labour from the date of the first consumer purchase
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product
modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Causes external to the product, such as electrical power fluctuations or failure.
d. Use of supplies or parts not meeting ViewSonic's specifications.
e. Normal wear and tear.
f. Any other cause which does not relate to a product defect.
3. Any product exhibiting a condition commonly known as "image burn-in" which results when a static image is
displayed on the product for an extended period of time.
4. Removal, installation, insurance, and set-up service charges.
How to get service:
For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the
attached Customer Support page). You will need to provide your product's serial number, so please record the
product information in the space provided below on your purchase for your future use. Please retain your receipt
of proof of purchase to support your warranty claim.
For Your Records
Product Name: _____________________________ Model Number: _________________________________
Document Number: _________________________ Serial Number: _________________________________
Purchase Date: _____________________________ Extended Warranty Purchase? _________________ (Y/N)
If so, what date does warranty expire? _______________
1. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c)
your address, (d) a description of the problem, and (e) the serial number of the product.
2. Take or ship the product in the original container packaging to an authorized ViewSonic service center.
3. Round trip transportation costs for in-warranty products will be paid by ViewSonic.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the
implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:
1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss
of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference
with business relationships, or other commercial loss, even if advised of the possibility of such damages.
2. Any other damages, whether incidental, consequential or otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by ViewSonic.
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Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo:
Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: 01-66-22-14-9005
E-Mail: disc2@hmo.megared.net.mx
Villahermosa:
Compumantenimietnos Garantizados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: compumantenimientos@prodigy.net.mx
Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: datos@puebla.megared.net.mx
Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V. Av. Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: 01-22-91-00-31-67
E-Mail: gacosta@qplus.com.mx
Chihuahua
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: 4136954
E-Mail: Cefeo@soluglobales.com
Cuernavaca
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: aquevedo@compusupportcva.com
Distrito Federal:
QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: 01(52)55-50-00-27-35
E-Mail : gacosta@qplus.com.mx
Guadalajara, Jal.:
SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281
Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco
Tel: 01(52)33-36-15-15-43
E-Mail: mmiranda@servicrece.com
Guerrero Acapulco
GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: 744-48-32627
Monterrey:
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: 8129-5103
E-Mail: aydeem@gps1.com.mx
MERIDA:
ELECTROSER
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: (52) 999-925-1916
E-Mail: rrrb@sureste.com
Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: 01(52)95-15-15-22-22
Fax: 01(52)95-15-13-67-00
E-Mail. gpotai2001@hotmail.com
Tijuana:
STD
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembre
Tijuana, Mexico
FOR USA SUPPORT:
ViewSonic Corporation
14035 Pipeline Ave. Chino, CA 91710, USA
Tel: 800-688-6688 (English); 866-323-8056 (Spanish);
E-Mail: http://www.viewsonic.com
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