Table of Contents
- Safety Precautions
- Introduction
- Making Connections
- Using Your ViewBoard
- Embedded Applications and Settings
- RS-232 Protocol
- Appendix
- Regulatory and Service Information
Viewsonic ViewBoard User Manual
Displayed below is the user manual for ViewBoard by Viewsonic which is a product in the Interactive Whiteboards category. This manual has pages.
Related Manuals
IFP32 Series
Commercial Touch Display
User Guide
Model No. VS18471/VS18472/VS18473
P/N: IFP6532/IFP7532/IFP8632
IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in
a safe manner, as well as registering your product for future service. Warranty information contained in this User
Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at
http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right
corner of our website. “Antes de operar su equipo lea cu idadosamente las instrucciones en este manual”
2
Thank you for choosing ViewSonic®
As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding
the world’s expectations for technological evolution, innovation, and simplicity.
At ViewSonic®, we believe that our products have the potential to make a positive
impact in the world, and we are confident that the ViewSonic® product you have
chosen will serve you well.
Once again, thank you for choosing ViewSonic®!
3
Safety Precauons
Please read the following Safety Precauons before you start using the device.
• Keep this user guide in a safe place for later reference.
• Read all warnings and follow all instructions.
• Do not use the device near water. To reduce the risk of fire or electric shock, do
not expose the device to moisture.
• Never remove the rear cover. This display contains high-voltage parts. You may
be seriously injured if you touch them.
• Avoid exposing the device to direct sunlight or other sources of sustained heat.
• Do not install near any heat sources such as radiators, heat registers, stoves, or
other devices (including amplifiers) that may increase the temperature of the
device to dangerous levels.
• Use a soft, dry cloth to clean the external housing. For more information, refer
to the "Maintenance" section on page 124.
• When moving the device, be careful not to drop or bump the device on
anything.
• Do not place the device on an uneven or unstable surface. The device may fall
over resulting in an injury or a malfunction.
• Do not place any heavy objects on the device or connection cables.
• If smoke, an abnormal noise, or a strange odor is present, immediately turn the
device off and call your dealer or ViewSonic®. It is dangerous to continue using
the device.
• The device is a monitor with an LED backlight intended for general office use.
• Do not attempt to circumvent the safety provisions of the polarized or
grounding-type plug. A polarized plug has two blades with one wider than the
other. A grounding-type plug has two blades and a third grounding prong. The
wide blade and the third prong are provided for your safety. If the plug does not
fit into your outlet, obtain an adapter and do not attempt to force the plug into
the outlet.
• When connecting to a power outlet, DO NOT remove the grounding
prong. Please ensure grounding prongs are NEVER REMOVED.
• Protect the power cord from being treaded upon or pinched,
particularly at the plug, and at the point where it emerges from
the equipment. Ensure that the power outlet is located near the
equipment so that it is easily accessible.
4
• Only use attachments/accessories specified by the manufacturer.
• When a cart is used, use with caution when moving the cart/equipment
combination to avoid injury from tipping over.
• Disconnect the power plug from the AC outlet if the device is not being used for
a long period of time.
• Place the device in a well-ventilated area. Do not place anything on the device
that prevents heat dissipation. Also, avoid any direct lighting.
• Refer all servicing to qualified service personnel. Service will be
required when the unit has been damaged in any way, such as:
if the power supply cord or plug is damaged
if liquid is spilled onto or objects fall in the unit
if the unit is exposed to moisture
if the unit does not operate normally or has been dropped
5
Contents
Safety Precautions ....................................................... 3
Introduction ................................................................ 9
Package Contents ...................................................................................................9
Wall Mount Kit Specifications (VESA) ...................................................................10
Product Overview .................................................................................................11
Front Panel | Control Panel | Rear Panel .............................................................. 11
I/O Panel ................................................................................................................ 13
Remote Control ..................................................................................................... 15
Using Gestures ...................................................................................................... 19
Select and Deselect an Object (Clicking) ........................................................... 19
Display Menu Opons (Right-Clicking) .............................................................. 19
Double-Clicking ................................................................................................. 19
Moving an Object .............................................................................................. 20
Erasing Digital Ink .............................................................................................. 20
Swipe Up for General Sengs ........................................................................... 20
Making Connections .................................................. 21
Connecting External Devices and Touch Connection ...........................................21
HDMI Connection .................................................................................................. 21
VGA Connection .................................................................................................... 21
RS-232 Connection ................................................................................................ 22
USB and Networking Connections ........................................................................ 23
Media Player Connection ...................................................................................... 24
Audio Connection .................................................................................................. 25
6
Using Your ViewBoard ............................................... 26
Powering On/Off your ViewBoard ........................................................................ 26
Initial Launch Setup ..............................................................................................27
vLauncher - Customizable Welcome Screen.........................................................29
vLauncher Message ............................................................................................... 29
Applications ........................................................................................................... 30
Toolbar .................................................................................................................32
On-Screen Display (OSD) Menu ............................................................................38
General Settings .................................................................................................... 39
Input Settings ........................................................................................................ 40
Widget ................................................................................................................... 41
Settings - HDMI & VGA Input Source .................................................................... 42
Audio Settings ....................................................................................................... 42
Screen Settings ...................................................................................................... 43
Display Settings ..................................................................................................... 44
Low Blue Light Filter and Eye Health ..................................................................... 45
Adjust Settings - (VGA Only) .................................................................................. 47
Settings - Embedded Player .................................................................... .............. 48
Wireless & Network .............................................................................................. 48
Wi-Fi .................................................................................................................. 49
Ethernet ............................................................................................................ 50
Wireless Hotspot ............................................................................................... 51
VPN ......................................................................... ........................................... 52
Share ..................................................................................................................... 54
SAMBA ............................................................................................................... 54
Display ................................................................................................................... 56
Wallpaper .......................................................................................................... 57
Protecon .......................................................................................................... 59
Preference ............................................................................................................. 60
Touch ................................................................................................................. 61
Language ........................................................................................................... 61
Keyboard & Input Method ................................................................................ 62
Date & Time ...................................................................................................... 63
Boot Mode ........................................................................................................ 64
Startup & Shutdown .......................................................................................... 65
Toolbar Seng .................................................................................................. 66
7
Input Source .......................................................................................................... 67
Rename Input Source ........................................................................................ 68
Source................................................................................................................ 69
App ........................................................................................................................ 70
APP .................................................................................................................... 71
System ................................................................................................................... 73
Clone to USB ......................................................................... ............................. 74
Display ID ........................................................................................................... 75
Security .............................................................................................................. 76
System Update .................................................................................................. 79
About Device ..................................................................................................... 80
Embedded Applications and Settings ......................... 81
Embedded Digital Whiteboarding App ................................................................. 81
myViewBoard ........................................................................................................ 81
ViewBoard Cast ....................................................................................................83
Cast Sender from Windows-based, Macbook, and Chrome devices. .................... 84
Cast Sender from Mobile Devices: iOS-based (iPhone, iPad) and Android OS based
phone/tablet. ........................................................................................................ 85
Cast Out from a Mobile Device that Supports Annotation ................................... 86
Screen Recorder ...................................................................................................87
Air Class ................................................................................................................88
Voter ..................................................................................................................... 90
Judge ..................................................................................................................... 92
Responder ............................................................................................................. 93
Selector ................................................................................................................. 94
Grouping................................................................................................................ 94
Message ................................................................................................................ 95
Manager ................................................................................................................ 95
Exit ......................................................................................................................... 95
Other Default Applications ...................................................................................96
vSweeper ............................................................................................................... 96
Screen Lock ........................................................................................................... 97
Chromium.............................................................................................................. 98
WPS Office ............................................................................................................. 98
Folders ................................................................................................................... 99
8
RS-232 Protocol ....................................................... 101
Description .........................................................................................................101
RS-232 Hardware Specification ........................................................................... 101
LAN Hardware Specification ................................................................................ 102
RS232 Communication Setting ............................................................................ 102
LAN Communication Setting ............................................................................... 102
Command Message Reference ............................................................................ 102
Protocol ..............................................................................................................103
Set-Function Listing ............................................................................................. 103
Get-Function Listing ............................................................................................ 109
Remote Control Pass-through Mode .................................................................. 117
Appendix ................................................................. 120
Specifications .................................................................... .................................. 120
Display Modes ....................................................................................................121
VGA Mode ........................................................................................................... 121
HDMI Mode ......................................................................................................... 121
Troubleshooting .................................................................................................122
Maintenance.......................................................................................................124
General Precautions ............................................................................................ 124
Cleaning the Screen ............................................................................................. 124
Cleaning the Case ................................................................................................ 124
Regulatory and Service Information ........................ 125
Compliance Information ..................................................................................... 125
Industry Canada Statement ................................................................................. 125
CAN ICES-3 (B)/NMB-3(B) .................................................................................... 125
CE Conformity for European Countries ............................................................... 125
Declaration of RoHS2 Compliance....................................................................... 126
Indian Restriction of Hazardous Substances ....................................................... 127
Product Disposal at End of Product Life .............................................................. 127
Copyright Information ........................................................................................128
Customer Service ................................................................................................ 129
Limited Warranty ................................................................................................ 130
9
Introducon
Package Contents
• HDMI cable (3m) • USB cable for touch control (3m)
• Power cable (ship by region) • Touch Pen x 2
• Remote control • Quick Start Guide
• AAA battery x 2 • Wall mount screws x 4
IFP6532/IFP7532/IFP8632
VS18471/VS18472/VS18473
Commercial Touch Display
Quick Start Guide
Package Contents
1
2
IFP6532/IFP7532/IFP8632
VS18471/VS18472/VS18473
Commercial Touch Display
Quick Start Guide
Package Contents
1
2
NOTE: The power cord and video cables included in your package may vary
depending on your country. Please contact your local reseller for more
informaon.
10
Wall Mount Kit Specicaons (VESA)
NOTE: Please follow the instrucons in the wall mount installaon guide to
install your wall mount or mobile mount bracket. If aaching to other
building materials, please contact your nearest dealer.
B
A
D
C
Model VESA Spec. (A x B) Standard Screw (C x D) Quanty
IFP6532 - 65” 600 x 400 mm M8 x 25 mm 4
IFP7532 - 75” 800 x 400 mm M8 x 25 mm 4
IFP8632 - 86” 800 x 600 mm M8 x 25 mm 4
NOTE: Do not use screws that are longer than the standard dimension, as they
may cause damage to the inside of the display.
11
Product Overview
Front Panel | Control Panel | Rear Panel
1 2 3 4
5 5
12
Number Item Descripon
1
Power buon
• Turn on/o the device
• Tap to enter Energy Saving mode
• Press and hold for at least two (2) seconds to enter
Standby mode
2Ambient light sensor
3Remote control IR sensor
4USB 2.0. Smart USB port for PC, HDMI, VGA, and
ViewBoard input signals.
5Speaker
13
I/O Panel
Lower Right Side
HDMI 1 HDMI 2 Camera USB LAN TOUCH RS232 AUDIO OUT
Boom Le
VGAAUDIO IN
Boom Right
VGAAUDIO IN
Boom Center
8
10
9
21 2 3 3 4 5 6 7
11
12
14
Number Port Descripon
1PC Slot Slot for adding oponal PC module.
2HDMI 1/2 High denion input; connect to PC with HDMI
output, set-top box, or other video device.
3USB 2.0 Connect USB devices such as hard disks, keyboard,
mouse, etc. [ 5V dc/0.5A ]
4LAN
Standard RJ45 (10M/100M for PC; 10M/100M for
ViewBoard) Internet connecon interface.
NOTE: This network port is used for the
Embedded Player and slot-in PC.
5Touch Touch signal output to external PC.
6RS-232 Serial interface; used for mutual transfer of data
between devices.
7Audio Out Audio output to an external speaker.
8AC Switch Turn on/o AC power supply
“I” = Power on, “O” = Power o
9AC IN AC power input.
10 Audio In External computer audio input.
11 VGA External computer video input.
12 Wi-Fi Module
Slot
Slot for adding oponal Wi-Fi module (VB-WIFI-002).
15
Remote Control
1 10
11
12
13
14
15
16
17
18
19
20
2
3
4
5
6
7
8
9
16
Number Descripon
1Power on/o
2Screen capture
3[PC¹] Windows buon
4Startup wring
5Back to the Embedded player Home Screen
6Back / Return to previous page
7Increase / Decrease volume
8Numeric Keypad
9Informaon
10 Input source selecon
11
Media control buons:
Red - Play / Pause
Green - Stop
Yellow - Forwards
Blue - Backwards
12 [PC¹] Menu buon
13 [PC¹] Exit dialog box
14 Sengs menu
15 Up / Down / Le / Right OK
16 Freeze screen
17 Mute / Unmute
18 Increase / Decrease Brightness
19 Blank screen
20 Adjust Aspect Rao
¹ All computer-related funcon keys are not available without a slot-in computer.
17
Inserng Remote Control Baeries
To insert baeries into the remote control:
1. Remove the cover on the rear of the remote control.
2. Insert two “AAA” baeries, ensuring the “+” symbol on the baery matches the
“+” on the baery post.
3. Replace the cover by aligning it with the slot on the remote control and snapping
the latch shut.
WARNING: There is a risk of explosion if baeries are replaced with the incorrect
type.
NOTE:
• It is recommended that you do not mix battery types.
• Always dispose of old batteries in an environmentally friendly way. Contact
your local government for more information on how to dispose of batteries
safely.
18
Remote Control Receiver Range
The working range of the remote control is shown here. It has an eecve range of
8 meters, 30° degrees le and right. Ensure there is nothing obstrucng the remote
control’s signal to the receiver.
8m
30° 30°
19
Using Gestures
Touch gestures allow the user to use pre-determined commands without using a
keyboard or mouse. Using gestures on the ViewBoard, the user can select/deselect
objects, change the locaon of an object, access sengs, erase digital ink, and
much more.
Select and Deselect an Object (Clicking)
Press and release the ViewBoard to
select/deselect opons or objects. This
is like a single, standard le mouse click.
Display Menu Opons (Right-Clicking)
Press and hold the ViewBoard with your
nger. This is like a single, standard right
mouse click.
Double-Clicking
Quickly press and release twice in the
same locaon on the ViewBoard. This is
like a double, standard le mouse click.
2x
20
Moving an Object
Press and hold the object on the
ViewBoard and slowly drag it with your
nger to your desired locaon.
Erasing Digital Ink
Use your aened hand, palm, or st
on the ViewBoard and move your hand
across the area which you wish to erase.
Swipe Up for General Sengs
Swipe up from the boom of the
ViewBoard to launch the General
Sengs.
2121
Making Connecons
Connecng External Devices and Touch Connecon
or
Computer
TOUCH
VGA
TOUCH
USB Cable
USB Cable
VGA Cable
HDMI Cable
HDMI
Your external device(s) can be connected in any of the following conguraons:
HDMI Connecon
To connect via HDMI:
1. Connect an HDMI cable from your external device to the HDMI port on the
ViewBoard.
2. Connect a USB cable to the external device from the TOUCH port of the
ViewBoard.
VGA Connecon
To connect via VGA:
1. Connect a VGA cable from your external device to the VGA port on the
ViewBoard.
2. Connect a USB cable to the external device from the TOUCH port of the
ViewBoard.
22
RS-232 Connecon
Computer
RS-232
Serial Port Cable
When you use a RS-232 serial port cable to connect your display to an external
computer certain funcons can be controlled remotely by the PC, including Power
On/O, Volume adjustment, Input select, Brightness, and more.
23
USB and Networking Connecons
Just like any PC, it is easy to connect various USB devices and other peripherals to
your ViewBoard.
USB Peripherals
Plug the USB device cable into the USB port.
USB Cable
USB Device
Networking and Modem cables
Plug the network cable into the LAN port.
Network Cable
Internet
LAN
24
Media Player Connecon
DVD
HDMI
HDMI
HDMI Cable
To connect to a media player:
1. Connect the HDMI cable to the HDMI ports on your ViewBoard and peripheral
device.
2. Plug in the power cord of your ViewBoard, and turn on the power supply switch.
3. Press the Power button on the right-hand side of the ViewBoard to turn the
screen on.
4. Press the INPUT button on the remote control and switch to the “HDMI” input
source.
25
Audio Connecon
The ViewBoard supports both Audio In and Audio Out.
Audio In
To play audio from your external device through the ViewBoard’s speakers,
connect one end of an audio cable to your external device, and the other end to
the ViewBoard’s Audio In port.
Audio Out
To play audio from the ViewBoard through an external speaker, connect one end
of an audio cable to the external speaker, and the other end to the ViewBoard’s
Audio Out port.
The AC Power input and switch are
located at the boom of the unit.
2626
Using Your ViewBoard
Powering On/O your ViewBoard
1. Ensure the power cord is connected, plugged into a power outlet, and the power
switch is in the “On” posion.
VGAAudio In
2. Press the Power buon to turn on the ViewBoard.
3. To turn the ViewBoard o, press and hold the Power buon.
2727
Inial Launch Setup
When you rst turn on your ViewBoard, an inial setup wizard will launch.
1. Select your Language:
2. Setup and verify your LAN connecon:
2828
3. Select your Time Zone to set the Date and Time:
4. Select your preferred System Mode:
5. Accept or Decline the Privacy and Copyright Protecon Terms.
2929
vLauncher - Customizable Welcome Screen
vLauncher Message
Both the vLauncher Title and Subtle can be customized by tapping on them.
3030
Addionally, a password can be set by tapping on Set Password.
Applicaons
Installed applicaons can all be found on the welcome screen. To view all
applicaons tap on the Down Arrow.
3131
To hide the applicaon drawer tap the Up Arrow.
To add a shortcut to an applicaon, tap, hold, and drag up the icon.
To remove an applicaon shortcut, tap, hold, and drag the icon down.
3232
Toolbar
Toolbar trigger icons are on the edge of the ViewBoard launcher providing access to
your tools.
To launch a tool:
1. Tap a Toolbar trigger icon.
2. Tap on your desired tool icon.
NOTE: The default toolbar seng is to be available for all input sources;
however, users can go to: Sengs > Preference > Toolbar seng to
adjust the opons: (1) available for all input sources, (2) hide the toolbar
for all input sources.
3333
Icon Descripon
Back
Return to the previous operaon screen.
NOTE: Only for the Embedded Player source.
Home
Return to the Home Screen of the Embedded Player.
Recent
Display all embedded applicaons that are currently being used.
App
View all installed applicaons.
myViewBoard
Launch the myViewBoard soware.
Recorder
Record, view, and save the on-screen content.
3434
Icon Descripon
Draw
Access the pen, highlighter, clear, and save opons.
Pen Highlighter Eraser Undo
Redo Clean Save Exit
Pen
Annotate the overlay of any input source with black, white,
yellow, orange, red, pink, green, or blue ink.
NOTE: The default pen seng supports up to 10-point wring.
Highlighter
Mark and highlight with yellow, grey, gold, orange, red, pink,
green or blue ink.
NOTE: The default highlighter seng supports up to 10-point
marking.
Eraser
Selecvely remove the digital ink on the screen.
Undo
Undo the previous acon.
Redo
Redo the previous acon.
Clean
Clears all the digital ink on the screen.
Save
Save the screen image and any annotaons.
Exit
Close the drawing tool.
3535
Icon Descripon
More
View more applicaons within the ViewBoard tool bar.
Screen Freeze Spotlight Stopwatch Timer Air Class Hide/Unhide Screen Capture
Screen Freeze
Convert the currently displayed content into a sll image; then
you can zoom in, zoom out, go back to full screen, and exit.
Zoom in Zoom out Fullscreen Exit
Spotlight
Highlight the focus content zone. Tap the Seng icon to adjust
the spotlight size and alpha blending eect.
3636
Icon Descripon
More
Stopwatch
Tapping Start will iniate the stopwatch.
At any me, the stopwatch can be paused, resumed, split, or
reset.
Timer
Access the countdown mer with an oponal alarm seng.
Touch and swipe to adjust the numeric values, then click Start.
At any me, the countdown mer can be paused, resumed, or
reset.
Hide/Unhide
Hide or unhide the Tool bar trigger icons.
3737
Icon Descripon
More
Air Class
Interacve teaching tool for classroom usage.
Screen Capture
Take a screenshot of the current screen.
Sengs
Access the General Sengs.
3838
On-Screen Display (OSD) Menu
Access General Sengs, Input Sengs, and Widgets through the OSD Menu.
ViewBoard has two opons for opening the OSD Menu:
Opon 1
Long press anywhere in the vLauncher background.
Opon 2
Press the INPUT buon on the remote control.
3939
General Sengs
To adjust the Backlight and enable/disable Flicker Free:
1. Press INPUT on the remote control or long press the vLauncher background and
touch General on-screen (if needed) to display the General Settings menu.
2. Drag the brightness slider directly to adjust the backlight value, and/or touch On
or Off to enable/disable the function.
3. Press BACK on the remote control, or touch a blank area outside of the menu to
exit.
To adjust the Volume:
1. Press INPUT on the remote control or long press the vLauncher background and
touch General on-screen (if needed) to display the General Settings menu.
2. Drag the volume slider directly to adjust the value.
3. Press (Mute) on the remote control to enable or disable the mute function.
4. Press BACK on the remote control, or touch a blank area outside of the menu to
exit.
4040
Input Sengs
To select an Input Source:
1. Press INPUT on the remote control, press the setting button on the front
panel, or press the setting icon from the toolbar to display the Input
Settings menu.
2. Press q/p/t/u to select the input source you want.
NOTE: PC source will only display when the slot-in computer is connected.
3. Press ENTER on the remote control, or touch the input source.
4. Press BACK on the remote control, or touch a blank area outside of the menu to
exit.
NOTE: To adjust the sengs of an input source, touch the setting icon next to
the highlighted input source.
4141
Widget
NOTE: Only available for the Embedded Player source.
To add a widget to the vLauncher welcome screen:
1. Long press the vLancher background via touch to launch the OSD Menu.
2. Select Widget.
3. Touch and hold the desired widget.
4. Drag the widget onto the vLauncher background.
4242
Sengs - HDMI & VGA Input Source
Press MENU on the remote control or select the seng icon next to the input
source in Input Sengs to launch the Sengs menu. Sengs include: Audio,
Screen, Display, and Adjust.
Audio Sengs
1. Press q on the remote control and select the Audio menu.
2. Press q/p/t/u on the remote control or directly touch the opon to select it.
3. Adjust the Volume, Bass, Treble, and Balance directly by touching and adjusng
each value, or with the remote control by pressing ENTER to adjust the opon.
4. Touch the Mute slider directly to enable/disable mute, or press (Mute) on the
remote control.
5. Press BACK on the remote control, or touch a blank area outside of the menu to
exit.
4343
Screen Sengs
1. Press q on the remote control and select the Screen menu.
2. Press q/p/t/u on the remote control or directly touch the opon to select it.
3. Adjust your preference by touching each value directly, or with the remote
control by pressing ENTER.
4. Press BACK on the remote control, or touch a blank area outside of the menu to
exit.
4444
Display Sengs
1. Press q on the remote control and select the Display menu.
2. Press q/p/t/u on the remote control or directly touch the opon to select it.
3. Adjust the Brightness, Contrast, Hue, and Sharpness directly by touching and
adjusng each value, or with the remote control by pressing ENTER to adjust the
opon.
4. Drag the blue light slider directly to adjust the blue light value.
5. Press BACK on the remote control, or touch a blank area outside of the menu to
exit.
4545
Low Blue Light Filter and Eye Health
The Blue Light Filter blocks high-energy blue light for a more comfortable viewing
experience.
NOTE: To meet TÜV Rheinland low blue light cercaon, the Display Sengs
must be:
• Mode: Standard (Brightness and Contrast are 50)
• Color Temperature: Filter
• Blue light Filter: 0
Calculang Breaks
When viewing screens for extended periods, it is recommended to take periodic
breaks from viewing. Short breaks of at least 10 minutes are recommended aer
one (1) hour of connuous viewing.
Taking shorter, more frequent breaks are generally more benecial than longer, less
frequent breaks.
Focus Fague (20-20-20 Rule)
To reduce the risk of eye fague by constantly looking at the screen, look away from
the screen at least every 20 minutes and gaze at a distant object (at least 20 feet
away) for at least 20 seconds.
Looking at Distant Objects
While taking breaks, users can further reduce eye strain and dryness by focusing on
objects that are further away from them for 10-15 seconds, then gaze at something
up close for 10-15 seconds. Repeat this up to 10 mes. This exercise reduces the
risk of your eyes’ focusing ability to “lock up” aer prolonged computer work.
4646
Eye and Neck Exercises
Eye Exercises
Eye exercises can help minimize eye strain. Slowly roll your eyes to the le, right,
up, and down. Repeat as many mes as needed.
Exercises for the eyes
(1)
Keep the body and the
head upright. Move the
eyes up to look at the
ceilin
g, then turn down to
look at the floor
.
(3) Move the eyes to look
at objects at the right
upper direcon and then
right lower direcon.
Repeat for the le upper
and le lower direcons.
(2) Move the eyes le and
right slowly to look at
objects on the two sides.
Neck Exercises
Neck exercises can also help minimize eye strain. Relax your arms and let them
hang at your sides, bend forward slightly to stretch the neck, turn your head to the
right and to the le. Repeat as many mes as needed.
4747
Adjust Sengs - (VGA Only)
1. Press q on the remote control and select the Adjust menu.
2. Press q/p/t/u on the remote control or directly touch the opon to select it.
3. Adjust your preference by touching each value directly, or with the remote
control by pressing ENTER.
4. Press BACK on the remote control, or touch a blank area outside of the menu to
exit.
4848
Sengs - Embedded Player
When the ViewBoard is in the Embedded Player input source, press MENU on the
remote control or tap the seng icon next to the input source in the On-Screen
Display (OSD) Menu’s Input Sengs to enter the Sengs menu.
Wireless & Network
Check current network connecon status, set up and manage Wi-Fi, Ethernet,
Bluetooth, and VPN, and establish a Wireless hotspot.
NOTE:
•Wi-Fi, Wireless hotspot and Bluetooth settings will appear when VB-
WIFI-002(optional) has been installed.
•Ethernet will disable automatically when Wi-Fi is enabled. Wi-Fi will disable
automatically when Ethernet is enabled. Wi-Fi will disable when Wireless
hotspot is enabled.
•The device cannot connect to the Internet when Wireless hotspot is
enabled.
4949
Wi-Fi
Setup and manage wireless access points.
• Tap the toggle buon to turn Wi-Fi On or O.
• Once On, you can: Add a Network, view Saved Networks, Refresh the network
list, or view Advanced sengs.
• In Advanced sengs, you can toggle Network nocaons On or O and view
Network card info.
5050
Ethernet
Set the local network and proxy.
• Tap the drop down menu to connect/disconnect the Ethernet.
• You can adjust Local network and Proxy sengs as well.
• Tap Advanced to view Network card info and toggle Network auto reconnect.
5151
Wireless Hotspot
Set and share my internet connecon with other devices.
• Tap the toggle buon to turn Wireless hotspot On or O.
• Tap Set up to set the Network name, Security, and Password.
5252
VPN
Setup and manage Virtual Private Networks.
To create a VPN prole:
1. Go to: Sengs > Wireless & Network > VPN and tap Add VPN.
2. Key in the Name.
5353
3. Select the VPN Type.
4. Choose to enable/disable PPP encrypon (MPPE) and/or show Advanced
opons.
5454
Share
SAMBA
The SAMBA Service provides le sharing via LAN. When the SAMBA Service is
enabled, the user can explore the ViewBoard le system with a PC or mobile
equipment.
1. To access, go to: Sengs > Share > SAMBA.
2. Tap the toggle buon to enable the SAMBA Service, then set a password if
needed.
3. Ensure the ViewBoard and client equipment are connected to the same network.
4. Log in to the ViewBoard with the client equipment. Input the ViewBoard’s IP
address.
5555
5. Key in the user name and password, then select OK (if necessary).
6. Aer a successful log in, the ViewBoard les will be available.
5656
Display
Adjust the Wallpaper, Theme, Display ID, and Protecon sengs.
5757
Wallpaper
Users can change their wallpaper with default images (both sll and live), or
5858
use their own by tapping My Photo and selecng the image le.
5959
Protecon
Set a Password for Screen Lock.
• To set up a password for screen lock, tap Set Password and enter the desired
password.
6060
Preference
View and adjust Touch, Language, Keyboard & Input, Date & Time, Boot, and Start
up & Shut down sengs.
6161
Touch
Adjust Touch Sengs and toggle Touch Sounds and Windows Ink On/O.
Language
Adjust and choose the preferred language from the available languages.
6262
Keyboard & Input Method
Enable/disable the visual keyboard and/or change the default input method.
• Tap on Sengs to adjust the advanced keyboard sengs.
6363
Date & Time
Set the system me and format.
Item Descripon
Automac Date & Time When enabled, the ViewBoard will automacally synchronize the
date and me via the Internet.
Time Zone Select the appropriate me zone.
Time Format Choose from 12-hour or 24-hour me format. Simply toggle 24-hour
format On/O.
Date Format Select from the available date formats.
6464
Boot Mode
Adjust the preferred boot up mode and set/reset a password.
Item Descripon
Normal Mode The embedded screen sharing Apps will run normally.
Secured Mode The embedded screen sharing Apps will be removed.
Disable Embedded OS The system will automacally reboot, and then the Embedded OS
will not appear.
ViewBoard Sengs Access
Password Toggle to lock/unlock the ViewBoard Sengs.
Password for Protecon Modify the Boot mode and ViewBoard Sengs entry password.
Local File Protecon Policy Choose how long to keep local storage les in the Folder app.
Color Correcon Color correct the ViewBoard display screen.
Non-ViewBoard OS Mode
Side Toolbar Seng Enable the side toolbar for non-ViewBoard OS.
Reset ViewBoard Rest the ViewBoard to its factory default sengs.
6565
Startup & Shutdown
Set the Startup Input, Standby Mode, EnergyStar Mode, Black Screen Aer
Startup, Power o Reminder mer and Schedule sengs.
Item Descripon
Startup Input Adjust the Startup Input preference.
Display Seng when
No Signal
Decide what happens to the display when there is no signal for
HDMI, PC, or VGA sources.
ECO Mode Enable to automacally iniate ECO Mode when the screen is idle for
one hour.
Black Screen Aer
Startup
When enabled, the ViewBoard will turn o the backlight
automacally aer boong up.
Time Switch
Power O Reminder
When enabled, the ViewBoard will turn o without any reminder
aer the scheduled o me.
Schedule Schedule a Boot and Shut o me.
6666
Toolbar Seng
Adjust the Side toolbar sengs.
67
Input Source
Adjust the input source names and sengs, as well as the side tool bar sengs.
67
6868
Rename Input Source
Set labels for each input source that will be easily recognized when displayed.
6969
Source
Toggle Wake up by acve source, Signal auto search, and HDMI CEC and select Input
port auto switch.
Item Descripon
Wake up by Acve Source The screen will turn on automacally aer plugging in an
HDMI cable when the screen is o.
Signal Auto Search When enabled, if the current source does not have a signal, the
ViewBoard will automacally search for an input source.
Input Port Auto Switch The original signal will automacally switch to a new cable aer it’s
plugged in.
Energy Saving Set a me period to power o if no signal is detected.
7070
App
The user can view App informaon and force stop, uninstall, move to USB storage,
clear data, clear cache, and clear defaults.
NOTE:
• Pre-loaded apps cannot be uninstalled.
• Not all apps support the move to USB storage feature.
• Not all apps support Clear Defaults.
7171
APP
View any running or installed applicaons. Tap on them for more detailed
informaon and opons.
• By tapping on a running applicaon, you can see more informaon, stop, or
report the applicaon.
7272
• Selecng All, Download, or USB storage will list all installed applicaons.
• Tapping on any applicaon will display further informaon and opons.
7373
System
View and adjust Storage, Security, System Update, and About device sengs.
7474
Clone to USB
Copy sengs to an external USB drive.
7575
Display ID
Assign a number to remote control the display by RS-232/LAN.
• To assign or change the Display ID, tap Change and input a number.
NOTE: The Display ID is for RS-232 users, and the range is 01~99.
7676
Security
Review Cercate, Trusted Credenal storage, and Unknown sources install
sengs.
• Tap on Install cercate from storage to add addional cercates.
7777
• Selecng Clear Credenals will remove all manually installed credenals.
NOTE: Pre-loaded credenals cannot be cleared.
• Under Trusted Credenals view and edit all trusted and installed CA cercates.
• Tapping on a credenal will provide more detailed informaon.
7878
• Allow the installaon of applicaons from unknown sources by selecng the box
under Unknown source security.
NOTE: Apps from unknown sources may not be compable or work properly.
7979
System Update
The ViewBoard automacally searches for soware updates whenever connected
to the Internet (OTA). With just one click, users can update their version of
ViewBoard soware.
Item Descripon
Auto Update
When the display is o, the system will automacally check
for a new version. If a new version is found, the system will
automacally update. Aer the update is complete, the
system will turn o.
Schedule Set the update me.
Manual Update Update the soware manually.
8080
About Device
Display Embedded Player informaon, Legal informaon, and Asset Tagging.
• By selecng Edit, the asset informaon can be adjusted.
• Tap on Legal informaon to check open source licenses.
81
Embedded Applicaons and Sengs
Embedded Digital Whiteboarding App
Within ViewBoard, ViewSonic oers the embedded digital whiteboarding app,
myViewBoard.
myViewBoard
Floang Bar
Move the Floating Bar.
Switch between presentation and preparation modes.
Paste from the clipboard onto the canvas.
Click to open the web browser
Go to the previous canvas. 1. New myViewBoard File
2. Open File
3. Save File
Go to the next canvas.
Add a new canvas.
Toolbar
Full Screen Capture
Toolbar Move
Button
Select and hold to move the toolbar to the left side, right
side, or bottom of the screen.
File Button
1. New myViewBoard File
2. Open File
3. Save File
4. Save as File
5. Export
6. Email
Import resources (image, video, audio, etc.) to the whiteboard.
Infinite
Canvas
Button
Select – Use two hands to zoom in/out on/of the working
panel.
Selection
Button Select objects, text, and pictures to get other tools.
Pen Button Writing tools, changing colors, transparency, thickness,
etc.
Eraser to erase objects or clear the page.
Shape/Line
Button Create shapes, select shape colors, insert arrows.
8282
Text Box Creates a Text box.
Undo Button Undo previous actions.
Redo Button Redo previous actions.
Page Toggle
Button Select pages, sort pages, delete pages.
Show or hide the current host information.
Whiteboard background management menu.
8383
ViewBoard Cast
NOTE: This is a paid feature. If you need to acvate it please contact your local
seller for more informaon.
Working with ViewBoard® Cast soware, the vCastReceiver app, will allow the
ViewBoard® to receive vCastSender laptop screens (Windows/Mac/Chrome) and
mobile (iOS/Android) users’ screens, photos, videos, annotaons, and camera(s).
Network Informaon
• ViewBoard® Cast soware, laptops, and mobile devices can connect to both the
same subnet and across the subnet network.
• Connected devices will show up under “Device List” on the same subnet
connecon.
• If the device does not show up under “Device List”, users will need to key-in the
on-screen PIN-code.
ViewBoard Cast is a wireless peer to peer data communicaon, therefore the below
port sengs are required:
Ports:
• CP: 56789, 25123, 8121, and 8000
• UDP: 48689 and 25123
Port and DNS acvaon:
• Port: 8001
• DNS: h1.ee-share.com
8484
Cast Sender from Windows-based, Macbook, and Chrome devices.
Mac, Windows, Chrome Devices:
1. Make sure your device is connected to the same network as the ViewBoard.
2. Visit the address that is shown on the ViewBoard to download the applicaon.
3. Launch the applicaon and click the connect icon next to the Device Name.
NOTE: If the device is not listed, click Connect with PIN-Code and input the pin-
code displayed on the ViewBoard.
8585
Cast Sender from Mobile Devices: iOS-based (iPhone, iPad) and Android OS
based phone/tablet.
Android/iOS:
1. Make sure your device is connected to the same network as the ViewBoard.
2. Scan the QR Code that is shown on the ViewBoard to download directly from the
server, or download from the Google Play Store or the Apple Store.
3. Launch the applicaon and select the correct Device Name and input the pin to
connect. You can also directly input the pin-code displayed on the ViewBoard to
connect.
Apple AirPlay®:
1. Make sure your device is connected to the same network as the ViewBoard.
2. Directly open AirPlay and select the Device Name to connect.
3. Another “AirPlay Password” will be generated on-screen for connecon.
8686
Cast Out from a Mobile Device that Supports Annotaon
Item Descripon
Toggle Click to hide or display tool bar
Home Click to return to the Home interface
Return Click to return to previous operaon interface
Folder Click to view or open the mobile device’s internal le
Screen
sharing
Click to share screen
(Android 5.0 and above supported)
Touch Click to change to touch mode
Pen Click to make annotaons, and to change color and thickness
Clear Click to clear everything on the screen
Camera Click to use the camera and send the image to the ViewBoard
8787
Screen Recorder
Capture everything that is displayed on screen in a video format.
To launch the Screen Recorder applicaon:
1. Select the Screen Recorder icon in the applicaon drawer.
2. Tap the record icon and select the preferred recording conguraons. Then
tap the check mark.
3. Select Start Now and a three (3) second countdown will begin. Screen recording
will begin immediately aer the countdown.
4. Aer stopping the recording, you will be able to preview the video, save it, or
discard it.
88
Air Class
Display quiz quesons on the ViewBoard and allow up to 30 mobile users to submit
answers remotely. Whether deploying single or mulple choice quesons, the
ViewBoard will record the results for each device being used.
Network Informaon
• PC (Windows/Mac/Chromebook) and tablet/mobile (iOS/Android) devices, as
well as the ViewBoard need to be linked to the same LAN network subnet.
• Ports: TCP 8080
89
To launch Air Class:
1. Tap the tool bar trigger icon and select the more tools icon. Then select the Air
Class icon.
2. Select “Enter the class”.
3. Choose from the available interacve funcons at the boom of the screen.
Item Description
Voter Single and Mulple choice quesons.
Judge True/False quesons.
Responder Race to answer rst.
Selector Randomly select a parcipant.
Grouping Assign parcipants to groups.
Message Allow/Deny parcipants to direct message the ViewBoard.
Manager Add parcipants.
Exit Exit Air Class.
90
Voter
1. Select the Single choice or Mulple choice icon to select the preferred answer
type.
2. Tap BEGIN VOTING to let the parcipants start.
3. Aer the parcipants are nished and press OK, the ViewBoard will show the
parcipant‘s name on screen.
4. Tap FINISH VOTING to close the quiz.
5. Then the parcipants’ “Answer Stascs” will be displayed.
91
6. Choose the right answer to show the correct rate.
7. Click the Explain icon ( ) to further analyze the topic.
92
Judge
1. Tap BEGIN VOTING to let the parcipants start a True/False quesonnaire.
2. Aer the parcipants are nished and press OK, the ViewBoard will show the
parcipant‘s name on screen.
3. Tap FINISH VOTING to close the quiz.
4. Then the parcipants’ “Answer Stascs” will be displayed.
93
5. Choose the right answer to show the correct rate.
6. Click the Explain icon ( ) to further analyze the topic.
Responder
Parcipants race to select their answer and tap OK to submit their answer.
94
Selector
1. Select the “Selector’ icon.
2. Set the number of parcipants to be selected.
NOTE: The number of parcipants that can be selected will be based on the
total number of parcipants.
3. Tap START to start the random selecon.
4. The selected parcipant’s name will then be displayed.
Grouping
Select the icon to assign parcipants to groups.
95
Message
To allow messaging:
1. Tap the “Message” icon to enable the funcon.
2. Parcipants select “Message” to change to the message interface.
3. Parcipants key in their message then select SEND.
4. The message will scroll across the top of the ViewBoard.
Manager
Select the icon to let more parcipants join the class.
Exit
Select to exit the Air Class interface.
9696
Other Default Applicaons
vSweeper
Clear unnecessary data and unwanted les.
Advanced Sengs can also be customized to the user’s needs.
9797
Screen Lock
Set a screen lock password and enable screen lock.
NOTE: If the user forgets the password, use the remote control and press
INPUT-0-2-1-4 to restore the password to default.
To set a screen lock password:
1. Go to: Sengs > Personal > Password for screen lock, or select the Screen Lock
icon in the apps list.
NOTE: If you select the Screen Lock icon and no password has been set, the
below prompt will appear:
2. Select Set Password, and input a new four (4) digit password. Then select OK.
3. Now when selecng the Screen Lock icon, the screen will be locked.
9898
Chromium
Web browser for surng the Internet.
WPS Oce
Create, edit, and view Documents, Memos, Presentaons, and Spreadsheets.
9999
Folders
1. Storage Device Display
Select the appropriate storage device.
2. Icons
Item Descripon
Exit Click to exit.
Sort Click to sort file.
Thumbnail Click to display file by thumbnail mode.
List Click to display file by list mode.
Select Click to select file.
Add folder Click to add folder.
Copy Click to copy file.
Paste Click to paste file.
Cut Click to cut file.
Delete Click to delete file.
Rename Click to rename file.
More Click to show more functions.
100100
3. File Type Menu
Item Description
All All types
Doc OFFICE files
Note
Image stored by myViewBoard, Side Tool
Bar, and remote control Screen Capture
button.
Picture Image files
Media Audio and Video files
4. File Informaon
Preview the image, show the image’s name, size, resoluon, and creaon date.
5. Main Display Area
Display les of corresponding type.
101101
RS-232 Protocol
This document describes the hardware interface spec and soware protocols of RS-
232 interface communicaon between ViewSonic LFD and PC or other control units
with RS-232 protocol.
The protocol contains three command secons:
• Set-Funcon
• Get-Funcon
• Remote control pass-through mode
NOTE: Below, “PC” represents all the control units that can send or receive the
RS-232 protocol command.
Descripon
RS-232 Hardware Specicaon
ViewSonic LFD communicaon port on the rear side:
1. Connector type: DSUB 9-Pin Male (or 3.5 mm barrel connector)
2. Use of crossover (null modem) cable for connecon
3. Pin Assignment:
Female DSUB 9-Pin
Male DSUB 9-Pin
Pin # Signal Remark
1 NC
2 RXD Input to Display
3 TXD Output from Display
4 NC
5 GND
6 NC
7 NC
8 NC
9 NC Provide +5V/2A power for external
specic dongle *3.0
frame GND
3.5 mm barrel
connector (alternative
for limited space)
Item Signal Remark
Tip TXD Output from Display
Ring RXD Input to Display
Sleeve GND
102
LAN Hardware Specicaon
ViewSonic LFD communicaon port on the rear side:
1. Connector type: 8P8C RJ45
2. Pin Assignment:
Pin # Signal Remark
1 TX+ Output from Display
2 TX- Output from Display
3 RX+ Input to Display
4 BI_D3+ For 1G case
5 BI_D3- For 1G case
6 RX- Input to Display
7 BI_D4+ For 1G case
8 BI_D4- For 1G case
frame GND
RS232 Communicaon Seng
- Baud Rate Select: 9600bps (xed)
- Data bits: 8 bits (xed)
- Parity: None (xed)
- Stop Bits: 1(xed)
LAN Communicaon Seng
- Type: Ethernet
- Protocol: TCP/IP
- Port: 5000 (xed)
- Cross subnet: No
- Logon Credenals: No
Command Message Reference
PC sends to LFD command packet followed by “CR”. Every me PC sends control
command to Display, the Display shall respond as follows:
1. If the message is received correctly it will send “+” (02Bh) followed by “CR”
(00Dh)
2. If the message is received incorrectly it will send “-” (02Dh) followed by “CR”
(00Dh)
103
Protocol
Set-Funcon Lisng
The PC can control the Display for specic acons. The Set-Funcon command
allows you to control the Display behavior at a remote site through the RS-232 port.
The Set-Funcon packet format consists of 9 bytes.
Set-Funcon Descripon:
Length: Total Byte of Message excluding “CR”
LFD ID Identification for each of Display (01~98; default is 01)
ID “99” means to apply the set command for all connected
displays. Under such circumstances, only ID#1 display has to
reply.
The LFD ID can be set via the OSD menu for each Display.
Command Type Identify command type,
“s” (0x73h): Set Command
“+” (0x2Bh): Valid command Reply
“-“ (0x2Dh): Invalid command Reply
Command: Function command code: One byte ASCII code.
Value[1~3]: Three bytes ASCII that defines the value.
CR 0x0D
Set-Funcon Format
Send: (Command Type=“s”)
Name Length ID Command Type Command Value1 Value2 Value3 CR
Byte
Count 1 Byte 2
Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1
Byte
Bytes
order 1 2~3 4 5 6 7 8 9
Reply: (Command Type=“+” or “-”)
Name Length ID Command Type CR
Byte
Count 1 Byte 2 Byte 1 Byte 1 Byte
Bytes
order 1 2~3 4 5
NOTE: When PC applies command to all displays (ID=99), only the #1 set needs
to reply by the name of ID=1.
104
Example 1: Set Brightness as 76 for Display (#02) and this command is valid
Send (Hex Format)
Name Length ID Command Type Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x32 0x73 0x24 0x30 0x37 0x36 0x0D
Reply (Hex Format)
Name Length ID Command Type CR
Hex 0x34 0x30
0x32 0x2B 0x0D
Example 2: Set Brightness as 75 for Display (#02) and this command is NOT valid
Send (Hex Format)
Name Length ID Command Type Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x32
0x73 0x24 0x30 0x37 0x35 0x0D
Reply (Hex Format)
Name Length ID Command Type CR
Hex 0x34 0x30
0x32 0x2D 0x0D
105
Set-Funcon Table
A. Basic Funcon
Set Funcon Length ID Command Command Value Range Comments
Type (ASCII) Code
(ASCII)
Code
(Hex)
(Three ASCII
bytes)
Power on/ off
(standby)
8 s ! 21 000: STBY
001: ON
1. The Power-on
via LAN control may
works only under
specific mode. To
see display UG for
details. *3.1.1
2. “WOL by MAC
address” may avail-
able as alterna-
tive.*3.2.1
Input Select 8 s “ 22 000: TV
001: AV
002: S-Video
003: YPbPr
004: HDMI1
014: HDMI2
024: HDMI3
034: HDMI4
005: DVI
006: VGA1
016: VGA2
026: VGA3
007: Slot-in PC
(OPS/SDM)/HDBT
008: Internal
memory
009: DP
00A: Embedded/
Main (Android)
1. No need for USB
2. For the case of
two more same
sources, the 2nd
digital is used
to indicate the
extension.
3. The HEX of 00A
is 30 30 41.
Brightness 8 s $ 24 000 ~ 100
900: Bright down
(-1)
901: Bright up (+1)
*3.1.1
Backlight*3.2.0 8 A B 42 000 ~ 100 1. For Android
platform whose main
mode is controlled
by backlight and the
other sources are
controlled by bright-
ness.
2. Derived from
Color calibration.
*3.2.0
Power lock 8 s 4 34 000: Unlock
001: Lock
*See note in details
Volume 8 s 5 35 000 ~ 100
900: Volume
down(-1)
901:Volume up(+1)
Mute 8 s 6 36 000: OFF
001: ON (mute)
106
Button lock 8 s 8 38 000: Unlock
001: Lock
*See note in details
Menu lock 8 s > 3E 000: Unlock
001: Lock
*See note in details
Number *3.1.1 8 s @ 40 000~009
Key Pad *3.1.1 8 s A 41 000: UP
001: DOWN
002: LEFT
003: RIGHT
004: ENTER
005: INPUT
006: MENU/(EXIT)
007: EXIT
Remote
Control
8 s B 42 000: Disable
001: Enable
002: Pass through
Disable: RCU will
be no function
Enabled: RCU con-
trols normally
Pass through:
Display will bypass
the RC code to con-
nected device via
the RS-232 port, but
not react itself.
Restore default 8 s ~ 7E 000 Recover to factory
setting
NOTE:
1. Behavior at Lock Modes
Lock Mode Behavior
Buon Lock
1. Lock all buons on the front panel and RCU, except for “Power”
2. All the SET funcons should be workable via RS-232, even the ones
with according hot key in RCU like Mute,…etc.
MENU Lock
1. Lock “MENU’ key of front panel and RCU
2. The Factory and Hospitality modes should not be blocked for the
model using MENU-combined key to enter these two modes.
Alternave approach will be indicated separately if any limitaon by
model.
POWER Lock
1. Lock “POWER” key on the front and RCU.
2. The SET_POWER on/o should be workable via RS-232, but does not
mean the POWER lock will be released under this case.
3. Can not be unlocked by reset in OSD seng
4. Will auto AC power-on in power-lock
5. Under power-lock, the set will not enter power saving when no PC
signal and neither not turn o when no other video signals aer 15
minutes.
Remote control
disable
Lock the RCU keys, but keep the front panel buons workable.
2. Wake-on-LAN by MAC address as alternave for SET Power on
(Length=126 Bytes)
6 Bytes 6 Bytes (#1) 6 Bytes (#2) ... 6 Bytes (#16) 24 Bytes
0xFF FF ... FF MAC address MAC address … MAC address 0x00 00 … 00
107
B. Oponal Funcon
Set Funcon Length ID Command Command Value Range Comments
Type (ASCII) Code
(ASCII)
Code (Hex) (Three ASCII bytes)
Contrast 8 s # 23 000 ~ 100
Sharpness 8 s % 25 000 ~ 100
Color 8 s & 26 000 ~ 100
Tint 8 s ‘ 27 000 ~ 100
Backlight On_Off 8 s ( 29 000: Off
001: On
Color mode 8 s ) 29 000: Normal
001: Warm
002: Cold
003: Personal
Surround sound 8 s - 2D 000: OFF
001: ON
Bass 8 s . 2E 000 ~ 100
Treble 8 s / 2F 000 ~ 100
Balance 8 s 0 30 000 ~ 100 050 is central
Picture Size 8 s 1 31 000: FULL (16:9)
001: NORMAL (4:3)
002: REAL (1:1)
*3.1.0
OSD language 8 s 2 32 000: English
001: French
002: Spanish
Could be extend-
ed for more sup-
ported languages
by model
PIP-Mode 8 s 9 39 000: OFF
001: PIP(POP)
002: PBP
PIP-Sound select 8 s : 3A 000: Main
001: Sub
PIP-Position 8 s ; 3B 000: Up
001: Down
002: Left
003: Right
PIP-Input 8 s 7 37 *2.9 000: TV
001: AV
002: S-Video
003: YPbPr
004: HDMI1
014: HDMI2
024: HDMI3
034: HDMI4
005: DVI
006: VGA1
016: VGA2
026: VGA3
007: Slot-in PC
(OPS/SDM)/HDBT
008: Internal
memory
009: DP
00A: Embedded/
Main (Android)
Value range is
same as SET-
Input select
108
Tiling-Mode 8 s P 50 000: OFF
001: ON
(for video wall)
Tiling-Compen-
sation
8 s Q 51 000: OFF
001: ON
(for video wall)
Bezel width com-
pensation
Tiling-H by V
Monitors
8 s R 52 01x~09x: H
0x1~0x9: V
(for video wall)
1. 2nd digital for H
monitors
2. 3rd digital for V
monitors
Tiling-Position 8 s S 53 001~025 (for Video wall)
Copy the screen
of Position# to
identified display
Date: Year 8 s V 56 Y17~Y99 Last 2 digits
(20)17~(20)99
Date: Month 8 s V 56 M01~M12 2 digits
Date: Day 8 s V 56 D01~D31 2 digits
Time: Hour 8 s W 57 H00~H23 24-hr format. 2
digits.
Time: Min 8 s W 57 M00~M59 2 digits
Time: Sec 8 s W 57 S00~S59 2 digits
NOTE:
1. Tiling denion of H Monitors, V Monitors, and Posion
2. Set Date example
Date: 2017-3/15
Send: 0x 38 30 31 73 56 59 31 37 0D (“Y17”)
Send: 0x 38 30 31 73 56 4D 30 33 0D (“M03”)
Send: 0x 38 30 31 73 56 44 31 35 0D (“D15”)
3. Set Time example
Time: 16:27:59
Send: 0x 38 30 31 73 57 48 31 36 0D (“H16”)
Send: 0x 38 30 31 73 57 4D 32 37 0D (“M27”)
Send: 0x 38 30 31 73 57 53 35 39 0D (“S59”)
109
Get-Funcon Lisng
The PC can interrogate the LFD for specic informaon. The Get-Funcon packet
format consists of 9 bytes which is similar to the Set-Funcon packet structure.
Note that the “Value” byte is always = 000.
Get-Funcon Descripon:
Length: Total Byte of Message excluding “CR”.
TV/DS ID Identification for each of TV/DS (01~98; default is 01).
Command Type Identify command type,
“g” (0x67h) : Get Command
“r” (0x72h) : Valid command Reply
“-“ (0x2Dh) : Invalid command Reply
Command: Function command code: One byte ASCII code.
Value[1~3]: Three bytes ASCII that defines the value.
CR 0x0D
Get-Funcon Format
Send: (Command Type=“g”)
Name Length ID Command Type Command Value1 Value2 Value3 CR
Byte
Count 1 Byte 2
Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1
Byte
Bytes
order 1 2~3 4 5 6 7 8 9
Reply: (Command Type=“r” or “-”)
If the Command is valid, Command Type = “r”
Name Length ID Command Type Command Value1 Value2 Value3 CR
Byte
Count
1 Byte 2
Byte
1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1
Byte
Bytes
order
1 2~3 4 5 6 7 8 9
If the Command is NOT valid, Command Type = “-”
Name Length ID Command Type CR
Byte
Count
1 Byte 2 Byte 1 Byte 1 Byte
Bytes
order
1 2~3 4 5
110
Example 1: Get Brightness from TV-05 and this command is valid. The Brightness
value is 67.
Send (Hex Format)
Name Length ID Command Type Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x35 0x67 0x62 0x30 0x30 0x30 0x0D
Reply (Hex Format)
Name Length ID Command Type Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x35 0x72 0x62 0x30 0x36 0x37 0x0D
Example 2: Get Color from Display (#05), but the Color command is not supported
by this model.
Send (Hex Format)
Name Length ID Command Type Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x35 0x67 0x26 0x30 0x30 0x30 0x0D
Reply (Hex Format)
Name Length ID Command Type CR
Hex 0x34 0x30
0x35 0x2D 0x0D
111
Get-Funcon Table
A. Basic Funcon
Get Funcon Length ID Command Command Response
Range Comments
Type (ASCII) Code
(ASCII)
Code
(Hex)
(Three ASCII
bytes)
Get-Brightness 8 g b 62 000 ~ 100
Get-Backlight*3.2.0 8 a B 42 000 ~ 100 1. For Android
platform whose main
mode is controlled
by backlight and the
other sources are
controlled by bright-
ness.
2. Derived from Color
calibration.
*3.2.0
Get-Volume 8 g f 66 000 ~ 100
Get-Mute 8 g g 67 000: Off
001: On (muted)
Get-Input select 8 g j 6A 000~
100~
1. 1st digit for signal
detection: 0 means
“no signal”; 1
means “signal
detected”
2. 2nd &3rd digit: See
Set-function table
Get-Power status:
ON/ STBY
8 g l 6C 001: ON
000: STBY
Get-Remote control S g n 6E 000: Disable
001: Enable
002: Pass through
Get RCU mode status
Get-Power lock 8 g o 6F 000: Unlock
001: Lock
Get-Button lock 8 g p 70 000: Unlock
001: Lock
Get-Menu lock 8 g l 6C 000: Unlock
001: Lock
Get-ACK 8 g z 7A 000 This command is
used to test the com-
munication link
Get-Thermal 8 g 0 30 000~100:
0~+100 deg C
-01~-99:
-1~-99 deg C
Get-Operation
time*3.2.0
8 g 1 31 000 1. Accumulated
hours in 6-digit
integer (000,001~
999,999)*3.2.0
2. Can not be reset
when FW update and
Factory initiation*3.2.2
3. Reply in new 32-
byte format*3.2.0
Get-Device name 8 g 4 34 000 Reply in new 32-byte
format *3.2.0
112
Get-MAC address 8 g 5 35 000 (for the model with
LAN)
Reply in new 32-byte
format*3.2.0
Get-IP address *3.2.0 8 g 6 36 000 (for the model with
LAN)
Reply in new 32-byte
format*3.2.0
Get-Serial number
*3.2.0
8 g 7 37 000 Reply in new 32-byte
format *3.2.0
Get-FW version *3.2.0 8 g 8 38 000 Reply in new 32-byte
format *3.2.0
NOTE:
1. Get Operaon Hour example
Assumed the accumulated operaon hour is 123,456 hrs
Send: 0x 38 30 31 67 31 30 30 30 0D (Get Operaon hour)
Reply: 0x 32 30 31 72 31 31 32 33 34 35 36 00 00 … 00 00 0D
2. Get Device Name example
Assumed the device name is CDE-5500
Send: 0x 38 30 31 67 34 30 30 30 0D (Get Device Name)
Reply: 0x 32 30 31 72 34 43 44 45 2D 35 35 30 30 00 00 … 00 00 0D
Assumed the device name is “NMP-302#1”
Send: 0x 38 30 31 67 34 30 30 30 0D (Get Device Name)
Reply: 0x 32 30 31 72 34 4E 4D 50 2D 33 30 32 23 31 00 00 …00 00 0D
3. Get MAC address example
Assumed the MAC address is 00:11:22:aa:bb:cc
Send: 0x 38 30 31 67 35 30 30 30 0D (Get MAC add)
Reply: 0x 32 30 31 72 35 30 30 31 31 32 32 61 61 62 62 63 63 00 00…00 00 0D
4. Get IP address example
Assumed the IP address is 192.168.100.2
Send: 0x 38 30 31 67 36 30 30 30 0D (Get IP address)
Reply: 0x 32 30 31 72 36 31 39 32 2E 31 36 38 2E 31 30 30 2E 32 00 00…00 00
0D
5. Get Serial number example
Assumed the Serial number is ABC180212345
Send: 0x 38 30 31 67 37 30 30 30 0D (Get Serial number)
Reply: 0x 32 30 31 72 37 41 42 43 31 38 30 32 31 32 33 34 35 00 00…00 00 0D
113
6. Get FW version example
Assumed the FW version is 3.02.001
Send: 0x 38 30 31 67 38 30 30 30 0D (Get FW version)
Reply: 0x 32 30 31 72 38 33 2E 30 32 2E 30 30 31 00 00…00 00 0D
114
B. Oponal Funcon
Get Funcon Length ID Command Command Response
Range
Comments
Type (ASCII) Code
(ASCII)
Code (Hex) (Three ASCII bytes)
Get-Contrast 8 g a 61 000 ~ 100
Get-Sharpness 8 g c 63 000 ~ 100
Get-Color 8 g d 64 000 ~ 100
Get-Tint 8 g e 65 000 ~ 100
Get-Backlight
On_Off
8 g h 68 000: Off
001: On
Get-PIP mode 8 g t 74 000: OFF
001: PIP (POP)
002: PBP
Get-PIP input 8 g u 75 000 ~ See Set-input
select
Get-Tiling Mode 8 g v 76 000: OFF
001: ON
(for Video wall)
Get-Tiling Compen-
sation
8 g w 77 000: OFF
001: ON
(for Video wall)
Bezel width com-
pensation
Get-Tiling H by V
monitors
8 g x 78 01x~09x: H monitors
0x1~0x9: V monitors
(for Video wall)
1. 2nd digital for H
monitors
2. 3rd digital for V
monitors
Get-Tiling position 8 g y 79 000: OFF
001~025
(for Video wall)
Copy the screen of
Position# to identi-
fied display
Get-Date: Year 8 g 2 32 Y00~Y00 Last 2 digits
(20)17~(20)99
Get-Date: Month 8 g 2 32 M00~M00 2 digits
Get-Date: Day 8 g 2 32 D00~M00 2 digits
Get-Time: Hour 8 g 3 33 H00~H00 24-hr format. 2
digits
Get-Time: Min 8 g 3 33 M00~M00 2 digits
Get-Time: Sec 8 g 3 33 S00~S00 2 digits
NOTE:
1. Get Date example
Assumed the current date of display#01 as below:
Date: 2017-3/15
Send: 0x 38 30 31 67 32 59 30 30 0D (Get Date:Year)
Reply: 0x 38 30 31 72 32 59 31 37 0D (“Y17”)
Send: 0x 38 30 31 67 32 4D 30 30 0D (Get Date:Month)
Reply: 0x 38 30 31 72 32 4D 30 33 0D (“M03”)
Send: 0x 38 30 31 67 32 44 30 30 0D (Get Date:Day)
Reply: 0x 38 30 31 72 32 44 31 35 0D (“D15”)
115
2. Get Time example
Assumed the current me of display#01 as below:
Time: 16:27:59
Send: 0x 38 30 31 67 33 48 30 30 0D (Get Time:Hour)
Reply: 0x 38 30 31 72 33 48 31 36 0D (“H16”)
Send: 0x 38 30 31 67 33 4D 30 30 0D (Get Time:Min)
Reply: 0x 38 30 31 72 33 4D 32 37 0D (“M27”)
Send: 0x 38 30 31 67 33 53 30 30 0D (Get Time:Sec)
Reply: 0x 38 30 31 72 33 53 35 39 0D (“S59”)
3. Get RS232 Version example
Assumed the version is 3.0.1
Send: 0x 38 30 31 67 36 30 30 30 0D (Get RS232 version)
Reply: 0x 38 30 31 72 36 33 30 31 0D (“301”)
116
C. Auto Reply *3.2.1
The display will send out the updated data/status automacally without geng
a query from the host whenever the following data/status is changed by the user
through any of the available ways like: remote control unit, front keys, or touch
screen.
• Power On/Off
• Input Select
• Brightness
• Backlight
• Volume
• Mute On/Off
117
Remote Control Pass-through Mode
When the PC sets the Display to Remote Control Pass through mode, the Display
shall send a 7-byte packet (followed by “CR”) in response to remote control unit
(RCU) buon acvaon. In this mode the remote control shall have no eect on
the Display funcon. For example: “Volume+” will not change the volume of the
Display, but instead only sends the “Volume+” code to the PC over the RS-232 port.
IR Pass Through-Funcon format
Reply: (Command Type=“p”)
Name Length ID Command Type RCU Code1
(MSB)
RCU Code2
(LSB) CR
Byte
Count 1 Byte 2
Byte 1 Byte 1 Byte 1 Byte 1 Byte
Bytes
order 1 2~3 4 5 6 7
Example 1: Remote Control Pass-through when “VOL+” key is pressed for Display
(#5)
Send (Hex Format)
Name Length ID Command Type RCU Code1
(MSB)
RCU Code2
(LSB) CR
Hex 0x36 0x30
0x35 0x70 0x31 0x30 0x0D
Key Code (HEX) Basic
*3.1.1
Oponal
*3.1.1
1 01 V
2 02 V
3 03 V
4 04 V
5 05 V
6 06 V
7 07 V
8 08 V
9 09 V
0 0A V
- 0B V
RECALL (LAST) 0C V
INFO (DISPLAY) 0D V
0E
ASPECT (ZOOM, SIZE) 0F V
VOLUME UP (+) 10 V
118
VOLUME DOWN (-) 11 V
MUTE 12 V
CHANNEL/PAGE UP (+)/
BRIGHTNESS+
13 V
CHANNEL/PAGE DOWN (-)/
BRIGHTNESS-
14 V
POWER 15 V
SOURCES (INPUTS) 16 V
17
18
SLEEP 19 V
MENU 1A V
UP 1B V
DOWN 1C V
LEFT (-) 1D V
RIGHT (+) 1E V
OK (ENTER, SET) 1F V
EXIT 20 V
21
22
23
24
25
26
27
28
29
2A
2B
RED ■ (F1) 2C
GREEN ■ (F2) 2D
YELLOW ■ (F3) 2E
BLUE ■ (F4) 2F
NOTE:
1. This IR-pass-through code is dierent from the RCU key code.
2. Special control sequence for POWER key under IR-pass through mode.
2-1. When Display is OFF and receives the IR POWER code: Display will turn itself
on, then forward the POWER code to the host via RS-232.
119
2-2. When Display is ON and receives the IR POWER code: Display will forward the
POWER code to the host via RS-232, then turn o itself.
2-3. When SET-POWER LOCK is enabled, the Display will not respond to POWER
key pressing.
3. The VOLUME UP and VOLUME DOWN code will repeatedly output when you
press and hold the keys.
120
Appendix
Specicaons
Item Category Specicaons
Model P/N. IFP6532 IFP7532 IFP8632
No. VS18471 VS18472 VS18473
Screen Size 65.5” 74.5” 85.5”
Input Signal 2 x HDMI
1 x VGA
1 x Audio In
1 x LAN (RJ45)
4 x USB Type A (2.0)
Output Signal 1 x Audio Out
1 x USB Type B
Speaker Output 10W x 2
RS-232 RS-232 Communicaon
Power Voltage 162V-264V +/- 10%, AC 50/60Hz
Operang
Condions
Temperature 32° F to 104° F (0° C to 40° C)
Humidity 10%~90% non-condensing
Altude ≤ 2,000 m
Storage
Condions
Temperature -4° F to 140° F (-20° C to 60° C)
Humidity 10%~90% non-condensing
Altude ≤ 2,000 m
Dimensions Physical (mm) 1488 x 897 x 90 1710 x 1020 x
90
1958 x 1160 x 90
Weight Physical (kg) 38.3 51.8 66.7
Power
Consumpon
On 174.4W 237.9W 313.3W
O <0.5W <0.5W <0.5W
NOTE: Product specicaons are subject to change without noce.
121121
Display Modes
VGA Mode
Resoluon Refresh Rate (@)
1280 x 1024 60Hz
1600 x 1200 60Hz
1920 x 1080 60Hz
HDMI Mode
Resoluon Refresh Rate (@)
640 x 480 60Hz
800 x 600 60Hz
1024 x 768 60Hz
1280 x 960 60Hz
1920 x 1080 60Hz
3840 x 2160 24Hz, 25Hz, 30Hz, 50Hz, 60Hz
480p 59Hz, 60Hz
576p 50Hz
720p 50Hz, 59Hz, 60Hz
1080i 50Hz, 59Hz, 60Hz
1080p 23Hz, 24Hz, 25Hz, 29Hz, 30Hz, 50Hz, 59Hz,
60Hz
122
Troubleshoong
This secon describes some common problems that you may experience when
using the ViewBoard.
Problem or Issue Possible Soluons
Remote Control is not
working
1. Check whether something is obstrucng the
display’s remote control receiver.
2. Check whether the baeries in the remote control
are installed correctly.
3. Check whether the baeries need to be replaced.
The unit turns o
unexpectedly
1. Check whether Sleep mode is enabled.
2. Check if there is a power outage in your area.
3. Turn on the display and see if the problem is with
the signal and control system.
PC Mode
Problem or Issue Possible Soluons
No PC signal 1. Check the display sengs.
2. Check the display resoluon.
3. Adjust the Hs &Vs (synchronizaon) sengs using
the OSD menu.
Background streaking 1. Choose auto adjust.
2. Adjust clock and phase.
False color 1. Check the VGA connecon.
2. Adjust the chroma, brightness, and contrast
sengs.
Unsupported format 1. Choose auto adjust.
2. Adjust clock and phase sengs.
123
Touch Funcon
Problem or Issue Possible Soluons
Touch funcon does
not work
1. Check that drivers are installed correctly.
2. Reinstall driver(s).
3. Check setup and align it.
4. Check whether the touch pen is working properly.
Video Not Working Properly
Problem or Issue Possible Soluons
No picture/ No sound 1. Check the Power status.
2. Check the signal cable.
3. Check that the internal PC is installed correctly.
Picture is unclear or
cuts in and out
1. Check the signal cable.
2. Check if other electronics are interrupng the signal.
Poor picture 1. Adjust chroma, brightness, and contrast sengs in
the menu.
2. Check the signal cable.
Audio Not Working Properly
Problem or Issue Possible Soluons
No sound 1. Press the Mute/Unmute buon.
2. Adjust the volume.
3. Check the audio cable.
One speaker only 1. Adjust the sound balance in the menu.
2. Check the sound control panel sengs of the
computer.
3. Check the audio cable.
NOTE: SPDIF and Audio Out only work in Embd
Player, HDMI, and DisplayPort (DP)
channels.
124
Maintenance
General Precauons
• Make sure the device is turned o and the power cable is unplugged from the
power outlet.
• Never spray or pour any liquid directly onto the screen or case.
• Handle the device with care, as a darker-colored device, if scued, may show
marks more clearly than a lighter-colored device.
• Do not use the system connuously for long periods of me.
Cleaning the Screen
• Wipe the screen with a clean, so, lint-free cloth. This removes dust and other
parcles.
• If the screen is sll not clean, apply a small amount of non-ammonia, non-
alcohol based glass cleaner onto a clean, so, lint-free cloth; then wipe the
screen.
Cleaning the Case
• Use a so, dry cloth.
• If the case is sll not clean, apply a small amount of non-ammonia, non-alcohol
based, mild non-abrasive detergent onto a clean, so, lint-free cloth, then wipe
the surface.
Disclaimer
• ViewSonic® does not recommend the use of any ammonia or alcohol-based
cleaners on the display screen or case. Some chemical cleaners have been
reported to damage the screen and/or case of the device.
• ViewSonic® will not be liable for damage resulng from use of any ammonia or
alcohol-based cleaners.
NOTE: If condensaon appears between the glass and the panel, keep the
display turned on unl the moisture disappears.
125
Regulatory and Service Informaon
Compliance Informaon
This secon addresses all connected requirements and statements regarding
regulaons. Conrmed corresponding applicaons shall refer to nameplate labels
and relevant markings on the unit.
Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)
CE Conformity for European Countries
The device complies with the EMC Direcve 2014/30/EU and Low Voltage
Direcve 2014/35/EU.
The following informaon is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical
and Electronic Equipment Directive 2012/19/EU (WEEE). The mark
indicates the requirement NOT to dispose of the equipment as unsorted
municipal waste, but use the return and collection systems according to
local law.
126
Declaraon of RoHS2 Compliance
This product has been designed and manufactured in compliance with Direcve
2011/65/EU of the European Parliament and the Council on restricon of the use
of certain hazardous substances in electrical and electronic equipment (RoHS2
Direcve) and is deemed to comply with the maximum concentraon values issued
by the European Technical Adaptaon Commiee (TAC) as shown below:
Substance Proposed Maximum
Concentraon Actual Concentraon
Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Cadmium (Cd) 0.01% < 0.01%
Hexavalent Chromium (Cr6⁺) 0.1% < 0.1%
Polybrominated biphenyls (PBB) 0.1% < 0.1%
Polybrominated diphenyl ethers
(PBDE) 0.1% < 0.1%
Bis (2-ethylhexyl) phthalate (DEHP) 0.1% < 0.1%
Butyl benzyl phthalate (BBP) 0.1% < 0.1%
Dibutyl phthalate (DBP) 0.1% < 0.1%
Diisobutyl phthalate (DIBP) 0.1% < 0.1%
Certain components of products as stated above are exempted under the Annex
III of the RoHS2 Direcves as noted below:
• Copper alloy containing up to 4% lead by weight.
• Lead in high melng temperature type solders (i.e. lead-based alloys containing
85% by weight or more lead).
• Electrical and electronic components containing lead in a glass or ceramic other
than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or
ceramic matrix compound.
• Lead in dielectric ceramic in capacitors for a rated voltage of 125V AC or 250V DC
or higher.
127
Indian Restricon of Hazardous Substances
Restricon on Hazardous Substances statement (India). This product complies
with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in
concentraons exceeding 0.1 weight % and 0.01 weight % for cadmium, except for
the exempons set in Schedule 2 of the Rule.
Product Disposal at End of Product Life
ViewSonic® respects the environment and is commied to working and living
green. Thank you for being part of Smarter, Greener Compung. Please visit the
ViewSonic® website to learn more.
USA & Canada:
http://www.viewsonic.com/company/green/recycle-program/
Europe:
http://www.viewsoniceurope.com/eu/support/call-desk/
Taiwan:
https://recycle.epa.gov.tw/
128
Copyright Informaon
Copyright© ViewSonic® Corporaon, 2021. All rights reserved.
Macintosh and Power Macintosh are registered trademarks of Apple Inc.
Microso, Windows, and the Windows logo are registered trademarks of Microso
Corporaon in the United States and other countries.
ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are
registered trademarks of ViewSonic® Corporaon.
VESA is a registered trademark of the Video Electronics Standards Associaon.
DPMS, DisplayPort, and DDC are trademarks of VESA.
Disclaimer: ViewSonic® Corporaon shall not be liable for technical or editorial
errors or omissions contained herein; nor for incidental or consequenal damages
resulng from furnishing this material, or the performance or use of this product.
In the interest of connuing product improvement, ViewSonic® Corporaon
reserves the right to change product specicaons without noce. Informaon in
this document may change without noce.
No part of this document may be copied, reproduced, or transmied by any means,
for any purpose without prior wrien permission from ViewSonic® Corporaon.
IFP32_UG_ENG_1a_2021-02-08
129
Customer Service
For technical support or product service, see the table below or contact your
reseller.
NOTE: You will need the product’s serial number.
Country/ Region Website Country/ Region Website
Asia Pacic & Africa
Australia www.viewsonic.com/au/ Bangladesh www.viewsonic.com/bd/
中国 (China) www.viewsonic.com.cn 香港 (繁體中文) www.viewsonic.com/hk/
Hong Kong (English) www.viewsonic.com/hk-en/ India www.viewsonic.com/in/
Indonesia www.viewsonic.com/id/ Israel www.viewsonic.com/il/
日本 (Japan) www.viewsonic.com/jp/ Korea www.viewsonic.com/kr/
Malaysia www.viewsonic.com/my/ Middle East www.viewsonic.com/me/
Myanmar www.viewsonic.com/mm/ Nepal www.viewsonic.com/np/
New Zealand www.viewsonic.com/nz/ Pakistan www.viewsonic.com/pk/
Philippines www.viewsonic.com/ph/ Singapore www.viewsonic.com/sg/
臺灣 (Taiwan) www.viewsonic.com/tw/ ประเทศไทย www.viewsonic.com/th/
Việt Nam www.viewsonic.com/vn/ South Africa & Maurius www.viewsonic.com/za/
Americas
United States www.viewsonic.com/us Canada www.viewsonic.com/us
Lan America www.viewsonic.com/la
Europe
Europe www.viewsonic.com/eu/ France www.viewsonic.com/fr/
Deutschland www.viewsonic.com/de/ Қазақстан www.viewsonic.com/kz/
Россия www.viewsonic.com/ru/ España www.viewsonic.com/es/
Türkiye www.viewsonic.com/tr/ Україна www.viewsonic.com/ua/
United Kingdom www.viewsonic.com/uk/
130
Limited Warranty
ViewSonic® Smart White Board
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and
workmanship during the warranty period. If a product proves to be defecve
in material or workmanship during the warranty period, ViewSonic® will, at its
sole opon, and as your sole remedy, repair or replace the product with a similar
product. Replacement Product or parts may include remanufactured or refurbished
parts or components. The repair or replacement unit or parts or components will
be covered by the balance of the me remaining on the customer’s original limited
warranty and the warranty period will not be extended. ViewSonic® provides
no warranty for any third-party soware whether included with the product or
installed by the customer, installaon of any unauthorized hardware parts or
components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes
and does not cover” secon).
Who the warranty protects:
This warranty is valid only for the rst consumer purchaser.
What the warranty excludes and does not cover:
• Any product on which the serial number has been defaced, modied, or
removed.
• Damage, deterioraon, or malfuncon resulng from:
Accident, misuse, neglect, re, water, lightning, or other acts of nature,
unauthorized product modicaon, or failure to follow instrucons supplied
with the product.
Repair or aempted repair by anyone not authorized by ViewSonic®.
Damage to or loss of any programs, data, or removable storage media.
Normal wear and tear.
Removal or installaon of the product.
• Soware or data loss occurring during repair or replacement.
• Any damage of the product due to shipment.
• Causes external to the product, such as electric power uctuaons or failure.
• Use of supplies or parts not meeng ViewSonic’s specicaons.
• Failure of owner to perform periodic product maintenance as stated in the User
Guide.
• Any other cause which does not relate to a product defect.
131
• Damage caused by stac (non-moving) images displayed for lengthy periods of
me (also referred to as image burn-in).
• Soware - Any third-party soware included with the product or installed by the
customer.
• Hardware/Accessories/Parts/Components – Installaon of any unauthorized
hardware, accessories, consumable parts or components (e.g. Projector Lamps).
• Damage to, or abuse of, the coang on the surface of the display through
inappropriate cleaning as described in the product User Guide.
• Removal, installaon, and set-up service charges, including wall-mounng of the
product.
How to get service:
• For informaon about receiving service under warranty, contact ViewSonic®
Customer Support (Please refer to the “Customer Service” page). You will need
to provide your product’s serial number.
• To obtain warranty service, you will be required to provide: (a) the original dated
sales slip, (b) your name, (c) your address, (d) a descripon of the problem, and
(e) the serial number of the product.
• Take or ship the product, freight prepaid, in the original container to an
authorized ViewSonic® service center or ViewSonic®.
• For addional informaon or the name of the nearest ViewSonic® service center,
contact ViewSonic®.
Limitaon of implied warranes:
There are no warranes, express or implied, which extend beyond the descripon
contained herein including the implied warranty of merchantability and tness for a
parcular purpose.
132
Smart White Board Warranty Term Template In UG
VSC_TEMP_2013
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product.
ViewSonic® shall not be liable for:
• Damage to other property caused by any defects in the product, damages
based upon inconvenience, loss of use of the product, loss of me, loss of
prots, loss of business opportunity, loss of goodwill, interference with business
relaonships, or other commercial loss, even if advised of the possibility of such
damages.
• Any other damages, whether incidental, consequenal or otherwise.
• Any claim against the customer by any other party.
• Repair or aempted repair by anyone not authorized by ViewSonic®.
Eect of state law:
This warranty gives you specic legal rights, and you may also have other rights
which vary from state to state. Some states do not allow limitaons on implied
warranes and/or do not allow the exclusion of incidental or consequenal
damages, so the above limitaons and exclusions may not apply to you.
Sales outside the U.S.A. and Canada:
For warranty informaon and service on ViewSonic® products sold outside of the
U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.
The warranty period for this product in mainland China (Hong Kong, Macao,
and Taiwan Excluded) is subject to the terms and condions of the Maintenance
Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found at:
http://www.viewsonic.com/eu/ under “Support/Warranty Informaon”.
C0 M91 Y72 K24
Process Color
C0 M0 Y0 K100
Process Color
C0 M91 Y72 K24
Process Color
Pantone Black C
Spot Color
Pantone 187 C
Spot Color
Pantone Black C
Spot Color
Pantone 187 C
Or Spot Color