Viewsonic XG2402 User Manual
Displayed below is the user manual for XG2402 by Viewsonic which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
XG2402
Display
User Guide
Model No. VS17037
IMPORTANT: Please read this User Guide to obtain important information on
installing and using your product in a safe manner, as well as registering your
product for future service. Warranty information contained in this User Guide will
describe your limited coverage from ViewSonic Corporation, which is also found on
our web site at http://www.viewsonic.com in English, or in specic languages using
the Regional selection box in the upper right corner of our website. “Antes de operar
su equipo lea cu idadosamente las instrucciones en este manual”
Thank you for choosing ViewSonic
As a world leading provider of visual solutions, ViewSonic is dedicated
to exceeding the world’s expectations for technological evolution,
innovation, and simplicity. At ViewSonic, we believe that our products
have the potential to make a positive impact in the world, and we are
confident that the ViewSonic product you have chosen will serve you
well.
Once again, thank you for choosing ViewSonic !
iii
Contents
1. Cautions and Warnings ..................................... 1
2. Getting Started ................................................... 4
2-1. Package Contents ............................................................. 5
2-2. The Exterior of the Monitor ................................................ 6
2-3. Hardware Installation ........................................................ 7
2-4. Quick Installation ............................................................. 14
2-5. Power On ........................................................................ 16
2-6. Driver Installation (Windows 10 Setup) ........................... 17
3. Adjusting the Screen Image ............................ 19
3-1. Setting the Timing Mode ................................................. 19
3-2. Using the Control Panel .................................................. 20
4. OSD Menu Introduction ................................... 23
4-1. OSD Menu Tree .............................................................. 23
4-2. OSD Menu Explanation ................................................... 32
4-3. Advanced Settings for Gamers ....................................... 40
4-4. Monitor Setting Management .......................................... 44
5. Specifications ................................................... 46
6. Troubleshooting ............................................... 48
7. Cleaning and Maintenance .............................. 49
Safe Cleaning Practices ......................................................... 49
iv
8. Compliance Information .................................. 51
8-1. FCC Compliance Statement ........................................... 51
8-2. Industry Canada Statement ............................................ 52
8-3. CE Conformity for European Countries ........................... 52
8-4. Declaration of RoHS2 Compliance ................................. 53
8-5. Indian Restriction of Hazardous Substances .................. 55
8-6. Product Disposal at End of Product Life ......................... 55
9. Copyright Information ...................................... 56
10. Service Information .......................................... 57
Product Registration ............................................................... 57
Customer Service ................................................................... 58
Limited Warranty ..................................................................... 61
Mexico Limited Warranty ........................................................ 66
1
1. Cautions and Warnings
1. Read these instructions completely before using the equipment.
2. Keep these instructions in a safe place.
3. Heed all warnings and follow all instructions.
4. Sit at least 18” / 45cm from the monitor.
5. When installing the monitor, please leave 10cm of open space
around the monitor for ventilation safety purposes.
6. Always handle the display with care when moving it.
7. Exercise caution when removing the rear cover of the monitor.
This monitor contains high-voltage parts.
8. Do not use this equipment near water. To reduce the risk of fire
or electric shock, do not expose the monitor to rain or moisture.
9. Avoid exposing the monitor to direct sunlight or other sources
of sustained heat. Do not install near any heat sources such
as radiators, heat registers, stoves, or other devices (including
amplifiers) that may increase the temperature of the monitor to
dangerous levels.
10. Clean with a soft, dry cloth. If further cleaning is required, see
“Cleaning the Display” in this guide for further instructions.
11. Avoid touching the screen. Skin oils are difficult to remove.
12. Do not touch, rub or apply pressure to the monitor screen, as it
may permanently damage the screen.
13. Place the monitor in a well-ventilated area. Do not place
anything on the display that prevents heat dissipation.
14. Do not place heavy objects on the display, video cable, or power
cord.
2
15. If smoke appears, an abnormal noise, or a strange odor is
present, immediately switch the display off and call your dealer
or ViewSonic. It is dangerous to continue using the display.
16. Do not attempt to circumvent the safety provisions of the
polarized or grounding-type plug. A polarized plug has two
blades with one wider than the other. A grounding type plug has
two blades and a third grounding prong. The wide blade and the
third prong are provided for your safety. If the plug does not fit
into your outlet, obtain an adaptor and do not attempt to force
the plug into the outlet.
17. When connecting to a power outlet, DO NOT remove the ground
prong. Please ensure grounding prongs are NEVER REMOVED.
18. Protect the power cord from being treaded upon or pinched,
particularly at the plug, and at the point where it emerges from
the equipment. Be sure that the power outlet is located near the
equipment so that it is easily accessible.
19. Only use attachments/accessories specified by the
manufacturer.
20. Use only with the cart, stand, tripod, bracket, or
table specified by the manufacturer, or sold with the
equipment. When a cart is used, use with caution
when moving the cart/equipment combination to
avoid injury from tipping over.
21. Unplug this equipment when it will be unused for long periods of
time.
3
22. Refer all servicing to qualified service personnel. Service will be
required when the unit has been damaged in any way, such as:
if the power-supply cord or plug is damaged, if liquid is spilled
onto or objects fall into the unit, if the unit is exposed to rain or
moisture, or if the unit does not operate normally or has been
dropped.
23. Excessive sound pressure from ear-/headphones can cause
hearing damage /hearing loss.
24. Adjustment of the volume control as well as the equalizer may
increase the ear-/ headphones output voltage and therefore, the
sound volume level.
25. The factors influencing the ear-/headphones output other than
those specified by the manufacturer (e.g. operating system,
equalizer software, firmware, driver) may increase the ear-/
headphone output voltage and therefore, the sound volume
level.
4
2. Getting Started
Should problems arise and the product you have purchased needs
to be returned for any reason, please keep the original packaging,
registration form, and receipt. Having these items will make it easier
for you to verify your product and repair, refund and/or return your
product to you.
If you have any problems with your product or questions that have
not been addressed in the User Guide, please contact customer
service for help.
Important! Save the original box and all packing material for your
future shipping needs.
NOTE: The word “Windows” in this user guide refers to Microsoft
Windows operating system.
5
2-1. Package Contents
Your monitor package includes:
• Monitor
• Power cord
• Video cable1
• USB cable
• Quick Start Guide
NOTE:
1 The video cables included in your package may vary depending
on your country. Please contact your local reseller for more
information.
6
2-2. The Exterior of the Monitor
A. Front B. Left and Right
1
C. Rear
1
23
1. I/O port (input/output)
This area should include all I/O connection
options, as well as the power input
connector (Expanded in 2-4)
2. Kensington security slot
(Expanded in 2-3 section G)
3. VESA wall mounting
This area on the back of the monitor*. For
the VESA wall mounting installation steps,
please see 2-3 section F for additional
instructions.
7
2-3. Hardware Installation
A. Base Attachment
Procedure
B. Base Removal Procedure
1 1
2 2
3 3
8
C. Adjusting the Monitor’s Height
- Push the top of the monitor downward until it is at the desired
viewing height for use.
- You can also pull the monitor back up, to the desired viewing
height for use.
*This picture is for reference only
9
D. Adjusting the Angle
- After adjusting the monitor’s height, stand in front of the
monitor so it is centered in front of you.
- The angle of the screen can be adjusted by moving the panel,
angling it forward or back for a flexible, comfortable viewing
experience.
Rear Side Front Side
*This picture is for reference only
10
E. Pivot Feature
1. Lift/raise the monitor as high as it can go (max height).
2. Adjust the monitor, angling the top back and pull the bottom
forward (see the below picture for reference).
*This picture is for reference only
11
3. Rotate the monitor clockwise and counterclockwise, (see the
below picture for reference).
4. Finish the monitor installation by fully rotating the monitor
90°(see the below picture for reference).
*This picture is for reference only
12
F. Wall Mounting (Optional)
NOTE: For use only with a UL Listed Wall Mount Bracket.
To obtain a wall-mounting kit or height adjustment base, contact
ViewSonic® or your local dealer. Refer to the instructions that come
with the base mounting kit. To convert your display from a desk-
mounted to a wall-mounted display, do the following:
1. Find VESA compatible wall-mounting kit which meets the
quaternions in section "Specifications".
2. Verify that the power button is turned Off, then disconnect the
power cord.
3. Lay the display face down on a towel or blanket.
4. Remove the base. (Screws removal might be required.)
5. Attach the mounting bracket from the wall mounting kit using
screws of the appropriate length.
6. Attach the display to the wall, following the instructions in the
wall-mounting kit.
13
G. Using the Kensington Lock
The Kensington security connector is located on the back side of the
monitor. For more information on installation and usage please visit
the Kensington website at http://www. kensington.com.
Below is an example of setting up the Kensington lock on a table for
your reference.
*This picture is for reference only
14
2-4. Quick Installation
Connect Signal Cables
1. Make sure both the LCD monitor and computer are turned OFF.
2. Remove rear panel covers if necessary.
3. Connect the signal cables from the LCD monitor to the
computer.
Macintosh users: Models older than G3 require a Macintosh
adapter. Attach the adapter to the computer and plug the video
cable into the adapter.
To order a ViewSonic® Macintosh adapter, contact ViewSonic
Customer Support.
Power Connector
DisplayPort SUB
USB Port
Audio out
HDMI
15
3.A. Please do not connect the DisplayPort out on the monitor
to the DisplayPort or mini DP connector on the computer.
DisplayPort out is used for daisy chain connection (Explained
in section D)
3.B. Video and Audio Cable
For a MAC with Thunderbolt output, please connect the
mini DP end of the “mini DP to DisplayPort cable” to the
Thunderbolt output of MAC. And connect the other end of the
cable to the DisplayPort connector on the rear of the monitor.
3.C. Power Cable (and AC/DC adapter if required)
Connect the female connector of AC power cord to the power
connector of monitor, and the AC plug of AC power cord to the
AC outlet.
*This picture is for reference only
16
2-5. Power On
Turn On LCD Monitor and Computer
Turn ON the LCD Monitor, then turn ON the computer. This
particular order (LCD monitor before computer) is important.
For DisplayPort MST daisy chain Setting
1. Input Source Auto detect function set to Off
XG2402
100% Native(144Hz)
CUSTOM 1
CUSTOM 2
CUSTOM 3
AMD FreeSync
Monitor Hertz Cap
Rampagex
Setup Menu
View Mode
Input
Select
Display
Gaming
Settings
Audio Adjust
Game Mode Select
17
2. DisplayPort 1.2 mode set to On
*Highlight and select the DISPLAYPORT1.2 function
XG2402
100% Native(144Hz)
Setup Menu
View Mode
Input
Select
Display
Gaming
Settings
Audio Adjust
ECO Mode
On
Off
DDC/CI
Memory Recall
DisplayPort 1.1
3. Enable MST mode from graphic card (if required)
2-6. Driver Installation (Windows 10 Setup)
In order to install the driver, first connect your monitor to your PC,
boot up your PC (make sure to first turn on the monitor first) and
make sure your internet is available. When the PC has finished
booting up, your PC should auto- detect the monitor.
18
To ensure auto-detection is successful, go to ‘Advanced Display
Settings’ under your system ‘Display Settings’ (screen resolution)
window. There you can verify your ViewSonic monitor has been
recognized by your PC in the ‘Color Management’ section of your
advanced settings.
*This picture is for reference only
If your PC has not auto-detected the monitor, but is still functioning,
you can download the driver from ViewSonic website and install it
then restart.your computer and follow the steps above again. It is
not imperative for your computer to detect the monitor for normal
use, but it is recommended.
If you encounter additional problems or have questions, please
contact Customer Support.
19
3. Adjusting the Screen Image
3-1. Setting the Timing Mode
Set your monitor resolution to its recommended resolution (see
section "specification") to get the best experience possible, with
brilliant color and crisp text. Here is how:
1. Go to your display resolution settings window (each operating
system will have a different process to get there).
2. Next, adjust the display resolution setting to match your
monitor’s native resolution. This will provide you with your best
usage experience.
If you have difficulty setting the resolution or you do not see
recommended resolution as an available option, you may need
a newer video card driver. Contact your computer or video card
manufacturer to obtain the latest driver.
• For D-Sub port, Please run Auto Image Adjust OSD to fine tune
image quality.
If necessary, make small adjustments using H. POSITION and
V. POSITION until the screen image is completely visible. (*for
analog only). (The black border around the edge of the screen
should barely touch the illuminated “active area” of the LCD
monitor.)
20
3-2. Using the Control Panel
After setting the timing mode, use the buttons on the front or
rear control panel to display and adjust OSD for screen image
adjustment.
* The postition refer to section 2.2
Bezel & OSD symbol explanation
The bezel symbol explanation is stated below:
Standby Power On/Off
NOTE: Power light
Blue = ON
Orange = Power Saving
Game Mode icon that allows users to choose which Game
mode setting they would like to activate for monitor use.
21
The OSD Menu and OSD Quick-Menu Symbol explanations and
their functional uses are stated below.
Activation symbol to turn the various modes on when operating
the menu system.
Activation symbol to exit, go back or deactivate the desired
function that is selected.
Scrolls through menu options and adjusts the monitor controls.
Symbol used to go back or revert back to the previously
selected menu
Information shortcut select button, which gives users access to
the information of the monitor currently in use.
Main menu icon that allows users to access the main menu.
Hold down the icon for a few seconds to turn off the main menu
Left and right icons toggle your selected choice horizontally.
22
The Quick-Menu symbol explanation is stated below:
NOTE: All OSD menus and adjustment screens disappear
automatically after about 15 seconds. This is adjustable through the
OSD timeout setting in the setup menu.
1. After pressing one of the squares, you will see options appear
for quick access.
Game
Mode Exit
2. After the desired menu control is selected, use the
symbols to navigate and adjust the monitor to
your specified preference.
Each menu function is explained in further detail in 4-2 OSD
Explanation.
3. To save the adjustments and exit, press [X] until the OSD
disappears.
23
4. OSD Menu Introduction
4-1. OSD Menu Tree
For an explanation of the OSD tree and pertaining functions, please
refer to the 4-2 OSD explanation below. The OSD tree visually
represents the complete OSD menu that can be accessed by your
monitor. If you aren’t sure where an option/function is or cannot
locate a specific feature, please utilize the OSD tree below.
ColorX
FPS
RTS
MOBA
Gaming lite
Custom 1
Custom 2
Custom 3
Volume
Exit
Startup Menu
ColorX
FPS
RTS
MOBA
Gaming lite
Custom 1
Custom 2
Custom 3
Volume 0-100(+/-)
Exit
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XG2402
100% Native(144Hz)
CUSTOM 1
CUSTOM 2
CUSTOM 3
AMD FreeSync
Monitor Hertz Cap
Rampagex
Setup Menu
View Mode
Input
Select
Display
Gaming
Settings
Audio Adjust
Game Mode Select
Menu
Gaming
Settings Custom 1
Rampage
Response
1 Standard
2 Fast
3 Faster
4 Ultra Fast
5 Fastest
Explanation (i)
Monitor Hz Cap
Native (144Hz)
60Hz
100Hz
Black Stabilization 0-22
Advanced DCR 0-20
Brightness 0-100
Color Adjust
Contrast
0-100
Color Saturation 0-100
Gamma
1.8
2
2.2
2.4
2.6
2.8
Full Color Control
Red 0-100
Green 0-100
Blue 0-100
Blue Light Filter 1-100
25
Menu
Gaming
Settings
Custom 1
ViewScale
Full
Aspect
1:1
19" (4:3)
19”W (16:10) Scale Adjust
(1-100)
21.5” (16:9) Scale Adjust
(1-100)
22”W(16:10)
23.6”W (16:9)
24”W (16:9)
Rename A-Z with Symbol
select
Reset
Custom 2
Rampage
Response
1 Standard
2 Fast
3 Faster
4 Ultra Fast
5 Fastest
Explanation (i)
Monitor Hz Cap
Native (144Hz)
60Hz
100Hz
Black
Stabilization 0-22
Advanced DCR 0-20
Brightness 0-100
Color Adjust
Contrast 0-100
Color Saturation 0-100
Gamma
1.8
2
2.2
2.4
2.6
2.8
26
Menu
Gaming
Settings
Custom 2
Full Color
Control
Red 0-100
Green 0-100
Blue 0-100
Blue Light Filter 1-100
ViewScale
Full
Aspect
1:1
19" (4:3)
19”W (16:10) Scale Adjust
(1-100)
21.5” (16:9)
Scale Adjust
(1-100)
22”W(16:10)
23.6”W (16:9)
24”W (16:9)
Rename A-Z with Symbol
select
Reset
Custom 3
Rampage
Response
1 Standard
2 Fast
3 Faster
4 Ultra Fast
5 Fastest
Explanation (i)
Monitor Hz Cap
Native (144Hz)
60Hz
100Hz
27
Menu
Gaming
Settings Custom 3
Black
Stabilization 0-22
Advanced DCR 0-20
Brightness 0-100
Color Adjust
Contrast 0-100
Color Saturation 0-100
Gamma
1.8
2
2.2
2.4
2.6
2.8
Full Color
Control
Red 0-100
Green 0-100
Blue 0-100
Blue Light Filter 1-100
ViewScale
Full
Aspect
1:1
19" (4:3)
19”W (16:10) Scale Adjust
(1-100)
21.5” (16:9) Scale Adjust
(1-100)
22”W(16:10)
23.6”W (16:9)
24”W (16:9)
Rename A-Z with Symbol
select
Reset
28
Menu
Gaming
Settings
Game Mode
Select
Color X
FPS
RTS
MOBA
Gaming Lite
Console
Custom 1
Custom 2
Custom 3
AMD
FreeSync
On
Off
Monitor Hz
Cap
Off (144Hz)
60Hz
100Hz
RampageX On
Off
Display
Color
Temperature
SRGB
Bluish
Cool
Native
Warm
Full Color
Control
Red 0-100
Green 0-100
Blue 0-100
Color Adjust
Color Space
Auto
RGB
YUV
Input Range
Auto
Full Range
Limited Range
29
Menu
Display
Color Adjust
Gamma
1.8
2
2.2
2.4
2.6
2.8
Color
Saturation 0-100
Black
Stabilization 0-22
Image Adjust
ViewScale
Full
Aspect
1 to 1 (1:1)
19" (4:3)
19”W (16:10) Scale Adjust
(1-100)
21.5” (16:9) Scale Adjust
(1-100)
22”W(16:10)
23.6”W (16:9)
24”W (16:9)
Contrast 0-100
Brightness 0-100
Sharpness 0-100
Overscan On/Off
Blue Light Filter 0-100
Input Select
HDMI 1
HDMI 2 (2.0)
DisplayPort
ViewMode
Standard
Movie
Web
Text
MAC
Mono
30
Menu
Audio
Adjust
Volume 0-100(+/-)
Mute On
Off
Setup Menu
Language
English
Français
Deutsch
Español
Italiano
Suomi
Русский
Türkçe
日本語
한국어
繁體中文
简体中文
Čeština
Svenska
Information Off
Resolution
Notice
On
Off
Boot Up
Screen
On
Off
OSD Pivot On
Off
OSD Timeout (-/+)
OSD
Background
On
Off
Power
Indicator
On
Off
Auto Power
Off
On
Off
Sleep
30 Minutes
45 Minutes
60 Minutes
120 Minutes
Off
31
Menu
Setup Menu
ECO Mode
Standard
Optimize
Conserve
DDC/CI On
Off
DisplayPort1.1 On
Off
Memory Recall
32
4-2. OSD Menu Explanation
NOTE: The OSD menu items listed in this section indicate the entire
OSD items of all models. Some of these items may not exist in your
product OSD. Please disregard OSD menu item explanations if they
do not exist in your OSD Menu. Please refer to the 4-1 OSD Tree
(above), for your monitor’s available OSD menu items. Please refer
to the OSD explanation below (in alphabetical order), for a clearer
explanation of what each function does.
AAudio adjust
Adjusts the volume, mutes the sound, or toggles between inputs if you
have more than one source.
Auto image adjust
Automatically sizes, centers, and fine tunes the video signal to eliminate
waviness and distortion.
NOTE: Auto Image Adjust works with most common video cards. If this
function does not work on your LCD display, then lower the video refresh
rate to 60 Hz and set the resolution to its pre-set value.
Advanced DCR
Advanced DCR technology automatically detects the image signal and
intelligently controls the backlight brightness and color, to improve on
the ability to make the black blacker in a dark scene, and make the white
whiter in a bright environment.
Auto Detect
If current input source is no signal, monitor will automatically switch to
next input option. This function on some model is disabled by default.
33
AAMD FreeSync
Using the AMD FreeSync™ technology puts an end to choppy gameplay
and broken frames with fluid, artifact-free performance at virtually
any framerate. To utilize FreeSync, ensure that the monitor and GPU
FreeSync options are activated (*the default setting is off for the monitor)
The steps to enable your FreeSync monitor are below:
1. Make sure you have a FreeSync™-enabled AMD product from
the AMD website installed on your computer and download the free
FreeSync™ driver for your particular product.
2. Activate FreeSync in your GPU via your PC.
3. Activate FreeSync in your FreeSync™-enabled monitor.
NOTE:
1. It would usually not work under still image & reliability test conditions.
Under those conditions, the phenomenon such as image sticker and
flicker could occur on the screen.
*Each FreeSync monitor range varies, depending on model. Please refer
to the monitor’s specifications (section 5), for your monitor’s range.
BBlack stabilization
ViewSonic’s Black stabilization provides heightened visibility and detail
by brightening dark scenes with a new advanced 0-22 step range.
Blue light filter
Adjusts the filter that blocks high-energy blue light for a safer experience
for our users.
Boot Up Screen
Turning the boot screen off will disable the onscreen message from
displaying when turning on the monitor.
Brightness
Adjusts background black levels of the screen image.
34
CColor adjust
Provides several color adjustment modes, to help adjust the color
settings to fit our users’ needs.
ColorX
Adjusts the color range, allowing users to adjust the range in RGB and
YUV color settings.
Color space
Allows users to choose which color space they would like to use for
monitor color output (RGB, YUV).
Color temperature
Allows users to select specific color temperature settings to further
customize their viewing experience.
Explanation
sRGB Standard color space used for the windows system, digital
cameras and the Internet.
EBU EBU color space used for NTSC/EBU (PAL, SECOM) TV
Domain
NATIVE Native is a default color temperature.
Recommended for general graphic design and regular use.
Console
Adjusts the difference between the image background (black level) and
the foreground (white level).
Color adjustment functions
To deliver precise and accurate color performance, the independent
color adjustment functions (red, green, blue, cyan, magenta and yellow)
allows users to customize hue and saturation for each color axis
individually, without affecting the other color outputs.
35
CColor Saturation
Adjusts the color depth of each color (red, green, blue, cyan, magenta
and yellow)
Custom 1/2/3
Providing even more support, three customizable "Custom" settings are
available to help match individual preferences and adapt to every type of
game on the market. Select one of the ‘Custom’ options (Custom 1/2/3)
in the Menu and adjust the advanced options. After exiting the setting
will automatically be saved under that particular "Custom" setting or
rename the setting to your liking by selecting "Rename". You can access
your saved ‘GAME MODE’ settings with the
Gaming Hotkey as well.
DDisplay
A submenu that allows users to adjust color and image adjust menus in
the display.
EExplanation
Gives a brief explanation of new tech functions/features in the monitor
OSD.
FFine tune
Adjusts the tuning for analog signals.
Fast/Faster/Fastest/Ultra Fast
Different levels of response time adjustment for custom gaming modes.
Full
An aspect ratio setting which scales the input image to fill the screen.
Full Color Control
A setting to adjust RGB colors for specific gaming uses. Can be adjusted
in Gaming Settings Custom1/2/3 mode or in the Display submenu.
36
GGaming Hotkey
A quick-access menu for gamers to select their preferred color settings,
giving gamers the ability to adapt to each gaming scenario.
Game Mode Select
A sub-menu where users can select game modes outside of the gaming
hotkey menu.
Gaming Lite
A gaming mode ViewSonic developed to optimize gameplay for non-
competitive games, to reduce monitor loading and power, to improve
long-term performance.
Gaming Settings
Integrating a gaming-oriented OSD design including pre-calibrated FPS,
RTS and MOBA gaming settings, each mode is functionally customized
with in-game testing and adjustments made for the best blend of color
and technology. To access the game mode first open the Main Menu
setting, then go to ‘ViewMode’, select ‘Game’ and change your ‘GAMER’
settings from there.
GAMMA
Allows users to manually adjust the brightness level of the monitor’s
grayscale levels. There are five selections: 1.8, 2.0, 2.2, 2.4, and 2.6.
HHUE
Adjusts the hue of each color (red, green, blue, cyan, magenta and
yellow).
37
IImage Adjust
Displays the Image Adjust menu. You can manually set a variety
of image quality adjustments. (deleted Manual Image Adjust)
Information
Displays the timing mode (video signal input) coming from the graphics
card in the computer, the LCD model number, the serial number, and the
ViewSonic® website URL. See your graphics card’s user guide
for instructions on changing the resolution and refresh rate (vertical
frequency).
NOTE: VESA 1024 x 768 @ 60Hz (example) means that the resolution
is 1024 x 768 and the refresh rate is 60 Hertz.
Input select
Toggles between the various input options that are available for that
particular monitor.
MMemory recall
Returns the adjustments back to factory settings if the display is
operating in a factory Preset Timing Mode listed in the Specifications of
this manual.
Exception: This control does not affect changes made with the
Language Select or Power Lock setting
Monitor Hertz Cap
A monitor hertz controller that allows users to control how many frames
the monitor can output. The monitor will put a cap on the maximum
amount of frames that can be rendered from the monitor to save power
and loading from the monitor side; it is meant to reduce monitor loading
and power consumption
38
OOverscan
Can be used to adjust the aspect ratio of the input signal received by
your monitor to adjust the image so it appears on the monitor.
OFFSET
Adjusts black levels for red, green and blue.
The gain and offset functions allow users to control the white balance for
the upmost control when manipulating contrast and dark scenes.
OSD Pivot
Set monitor OSD screen display direction.
Options Explanation
Auto With built-in G sensor, the OSD can auto pivot when
positioned vertically.
0° Set the OSD screen without pivot
+90° Set the OSD screen +90° pivot
-90° Set the OSD screen -90° pivot
180° Set the OSD screen 180° pivot
RRampage Response
An advanced tuning function for users that want to adjust their monitor’s
response time. They can select from 5 different levels to more precisely
tune the response to be as fast as needed while reducing blurring or
ghosting based on each unique gaming scenario.
Resolution notice
The notice tells users that the current viewing resolution is not the
correct native resolution. This notice will appear in the display settings
window, when setting up the display resolution.
Recall
Resets the Veiwmode monitor settings.
Reset
Resets the Custom gaming mode settings to their default values.
39
RRampageX
This setting controls the red accent lighting on the back of monitor
SSetup menu
Adjusts On-screen Display (OSD) settings. Many of these settings can
activate on-screen display notifications so users do not have to reopen
the menu.
Scale Adjust
Within the “ViewScale” adjustment menu, some screen sizes can be
further adjusted with Scale Adjust. This allows users to manually adjust
the chosen aspect ratio without distorting the outputted image.
Sharpness
Adjusts the sharpness and picture quality of the monitor.
Save as
The OSD save function is located in the main menu. There are 3 main
positions (USER MODE 1, USER MODE 2, USER MODE3), which
allows users to save their OSD settings.
VViewMode
ViewSonic’s unique ViewMode feature offers “Game,” “Movie,” “Web,”
“Text,” and “Mono” presets. These presets are specifically designed to
deliver an optimized viewing experience for different screen applications.
ViewScale
Gamers have the ability to adjust the display size of the image on the
monitor, allowing for a “best fit” scenario.
40
4-3. Advanced Settings for Gamers
These settings have been explained in the OSD menu section
above. Their functional use and instructions on setup are below.
1. Rampage Response
Step 1: Activate your OSD
Step 2: Select the “Gaming Settings” menu
Step 3: Select the “Custom 1/2/3”
Under Custom 1/2/3, you can adjust the rampage response
setting to fine-tune your response time. With 5 settings to choose
from, gamers can precisely select the best fit for each scenario.
Each setting will increase response time speed, allowing gamers
the ability to match their PC and game type, creating a “best fit”
scenario.
1 Standard
2 Fast
3 Faster
4 Ultra Fast
5 Fastest
41
2. Black Stabilization
Step 1: Activate your OSD
Step 2: Select the “Gaming Settings” menu
Step 3: Select the “Custom 1/2/3” menu
Step 4: Select “Black Stabilization”
*(you can also find the setting by going to “Display” “Color Adjust”
“Black Stabilization”)
Black Stabilization allows users to adjust the level of black displayed
to create better viewing scenarios for games and media content.
You can adjust the black level by using the arrow buttons and
selecting a number value from 1-22. It will expand the dark shade
range without impacting lighter images.
3. AMD FreeSync
Step 1: Activate your OSD
Step 2: Select the “Manual Image Adjust” menu
Step 3: Select the “Advanced Image Adjust” menu
Step 4: Select “AMD FreeSync”
Selecting AMD FreeSync in the Advanced Image Adjust menu
will activate the function via your monitor ONLY (To make sure
Freesync is on, check your graphics card settings).
42
4. Monitor Hertz (Hz) Cap
Step 1: Activate your OSD
Step 2: Select the “Gaming Settings” menu
Step 3: Select the “Custom 1/2/3”
Under Custom 1/2/3, you can adjust the Monitor Hertz Cap setting
to fine-tune your response time. With 5 settings to choose from,
gamers can precisely match the best fit for each scenario. Each
setting will cap the outputted Hz of the monitor, allowing gamers
the ability to match their PC and game type, creating a “best fit”
scenario. If your GPU cannot reach 144Hz yet, users can save
power and loading on their monitor by reducing their hertz output.
*Note
1. FreeSync can only be used at native 144Hz
2. ViewScale may not support all Hz levels
Native (144Hz)
60Hz
100Hz
43
5. ViewScale
Step 1: Activate your OSD
Step 2: Select the “Gaming Settings” menu
Step 3: Select the “Custom 1/2/3” menu
Step 4: Select “ViewScale”
Under ViewScale, users can adjust their current aspect ratio to fit
their specific usage scenario. Below are the listed aspect ratios. If
users choose a ViewScale aspect mode that is not native, it may
impact the user’s experience.
Full Scales the inputted image to fill the screen, this is the
default input choice and is ideal for 16:9 images.
Aspect The inputted image is allowed to fill the screen as large as it
can go without image distortion.
1 to 1 (1:1) The image is directly displayed without scaling.
19" (4:3) Simulates the inputted image in a 4:3 aspect ratio and 19”
display size.
19”W (16:10) Simulates the inputted image in a 16:10 aspect ratio and
19W” display size.
21.5” (16:9) Simulates the inputted image in a 16:9 aspect ratio and
21.5” display size.
22”W(16:10 Simulates the inputted image in a 16:10 aspect ratio and
22”W display size.
23.6”W (16:9) Simulates the inputted image in a 16:9 aspect ratio and
23.6”W display size.
24”W (16:9) Simulates the inputted image in a 16:9 aspect ratio and
24”W display size.
44
4-4. Monitor Setting Management
XG2402
100% Native(144Hz)
Language Sclect
Information
Resolution Notice
OSD Pivot
OSD Timeout
OSD Background
Power Indicator
Auto Power Off
Sleep
Setup Menu
View Mode
Input
Select
Display
Gaming
Settings
Audio Adjust
Boot Up Screen
OSD Timeout
The OSD Timeout function, allows users to choose how long the
OSD will reside on the screen after in-activity (number of seconds).
OSD Background
The OSD Background function allows users to turn off the OSD
background while selecting and adjusting OSD settings.
Power Indicator
The power indicator is the light that displays whether the monitor is
on or off.
Auto Power Off
Selecting Auto Power Off, allows the monitor to shut its power off
after a certain amount of time.
45
Sleep
This setting allows users to adjust the time of inactivity before the
monitor goes on a reduced power mode. The screen will be on
‘sleep mode’ during this time.
Eco Mode
Allows users to choose between various modes, based on power
consumption.
DDC/CI (Display Data Channel Command Interface)
Activating this setting allows monitor control via the graphics card.
Boot Screen On/Off
Turning the boot screen off will disable the onscreen message from
displaying when turning on the monitor.
46
5. Specifications
LCD Type TFT (Thin Film Transistor),
Active Matrix 1920 x 1080 LCD,
0.277 mm x 0.277 mm pixel pitch
Display Size Metric: 60.97 cm
Imperial: 24” (24” viewable)
Color Filter RGB vertical stripe
Glass Surface Anti-Glare
Input Signal Video Sync HDMI (v2.0) (Timing Max limited support
1920 x 1080 @144Hz)
TMDS digital (100ohms)
fh:55-196 kHz, fv:30-144 Hz
Compatibility PC
Macintosh1
Up to 1920 x 1080 Non-interlaced
Power Macintosh up to 1920 x 1080
(Supported by limited graphic cards)
Resolution2Recommended
Supported
1920 x 1080 @ 60 Hz
1920 x 1080 @ 144 Hz, 120Hz, 100Hz
1680 x 1050 @ 60 Hz
1440 x 900 @ 60 Hz
1280 x 1024 @ 60, 75 Hz
1024 x 768 @ 60, 70, 75 Hz
800 x 600 @ 56, 60, 72, 75 Hz
640 x 480 @ 60, 72, 75 Hz
720 x 400 @ 70 Hz
Power
Adaptor3
Input Voltage 100-240 VAC, 50/60 Hz (auto switch)
Display area Full Scan 531.36 mm (H) x 298.89 mm (V)
20.92” (H) x 11.77” (V)
47
Operating
conditions
Temperature
Humidity
Altitude
+32 °F to +104 °F (0 °C to +40 °C)
10% to 90% (non-condensing)
To 10,000 feet
Storage
conditions
Temperature
Humidity
Altitude
-4 °F to +140 °F (-20 °C to +60 °C)
5% to 90% (non-condensing)
To 40,000 feet
Dimensions Physical 566 mm (W) x 530.2 mm (H) x
239.2 mm (D)
22.28” (W) x 20.87” (H) x 9.42” (D)
Wall Mount Max
Loading
Hole pattern
(W x H; mm)
Interface Pad
(W x H x D)
Pad
Hole
Screw Q’ty &
Specication
14kg 100mm x
100mm
115 mm x
115 mm x
2.6 mm
Ø 5mm 4 piece
M4 x 10mm
Weight Physical 14.8 lb (6.7 kg)
Power saving
modes
On4
Off
27.6W (typ) w/o usb & backcover LED light
<0.5W
1 Macintosh computers may require a ViewSonic® Macintosh
adapter. To order an adapter, contact ViewSonic.
2 Do not set the graphics card in your computer to exceed these
timing mode; doing so may result in permanent damage to the
display.
3 Please use the power adaptor from ViewSonic® or authorized
source only.
4 The test condition follows EEI standard
48
6. Troubleshooting
No power
• Make sure the power button (or switch) is ON.
• Make sure the A/C power cord is securely connected to the
display.
• Plug another electrical device (like a radio) into the power outlet
to verify that the outlet is supplying proper voltage.
Power is ON but no screen image
• Make sure the video cable supplied with the display is properly
secured to the video output port on the back of the computer. If
the other end of the video cable is not attached permanently to
the display, properly secure it to the display.
• Adjust brightness and contrast.
• If you are using an Macintosh older than G3, you need a
Macintosh adapt
Wrong or abnormal colors
• If any colors (red, green, or blue) are missing, check the video
cable to make sure it is securely connected. Loose or broken
pins in the cable connector could cause an improper connection.
• Connect the display to another computer.
• If you have an older graphics card, contact ViewSonic® for a
non-DDC adapter.
Control buttons do not work
• Press only one button at a time.
49
7. Cleaning and Maintenance
Safe Cleaning Practices
• Make sure the display is turned off.
• Never spray or pour any liquid directly onto the screen or case.
To clean the screen:
1. Wipe the screen with a clean, soft, lint-free cloth. This removes
dust and other particles.
2. If the screen is still not clean, apply a small amount of non-
ammonia, non-alcohol based glass cleaner onto a clean, soft,
lint-free cloth, and wipe the screen.
To clean the case:
1. Use a soft, dry cloth.
2. If the case is still not clean, apply a small amount of a non-
ammonia, non-alcohol based, mild non-abrasive detergent onto
a clean, soft, lint-free cloth, then wipe the surface.
50
Disclaimer
• ViewSonic® does not recommend the use of any ammonia or
alcohol-based cleaners on the display screen or case. Some
chemical cleaners have been reported to damage the screen
and/or case of the display.
• ViewSonic will not be liable for damage resulting from use of any
ammonia or alcoholbased cleaners.
Caution:
Handle the monitor on the edges only.
Clean with water on a soft cotton cloth only.
51
8. Compliance Information
NOTE: This section addresses all connected requirements and
statements regarding regulations. Confirmed corresponding
applications shall refer to nameplate labels and relevant markings
on unit.
8-1. FCC Compliance Statement
This device complies with part 15 of FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy, and if
not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Warning: You are cautioned that changes or modifications not
expressly approved by the party responsible for compliance could
void your authority to operate the equipment.
52
8-2. Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)
8-3. CE Conformity for European Countries
The device complies with the EMC Directive 2014/30/EU and
Low Voltage Directive 2014/35/EU.
Following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste
Electrical and Electronic Equipment Directive 2012/19/
EU (WEEE).The mark indicates the requirement NOT to
dispose the equipment as unsorted municipal waste, but
use the return and collection systems according to local law.
53
8-4. Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance
with Directive 2011/65/EU of the European Parliament and the
Council on restriction of the use of certain hazardous substances
in electrical and electronic equipment (RoHS2 Directive) and is
deemed to comply with the maximum concentration values issued
by the European Technical Adaptation Committee (TAC) as shown
below:
Substance Proposed Maximum
Concentration Actual Concentration
Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Cadmium (Cd) 0.01% < 0.01%
Hexavalent Chromium
(Cr6+)0.1% < 0.1%
Polybrominated
biphenyls (PBB) 0.1% < 0.1%
Polybrominated diphenyl
ethers (PBDE) 0.1% < 0.1%
54
Certain components of products as stated above are exempted
under the Annex III of the RoHS2 Directives as noted below:
Examples of exempted components are:
1. Lead in glass of cathode ray tubes.
2. Lead in glass of cathode ray tubes.
3. Lead in glass of uorescent tubes not exceeding 0.2% by weight.
4. Lead as an alloying element in aluminium containing up to 0.4%
lead by weight.
5. Copper alloy containing up to 4% lead by weight.
6. Lead in high melting temperature type solders (i.e. lead-based
alloys containing 85% by weight or more lead).
7. Electrical and electronic components containing lead in a glass
or ceramic other than dielectric ceramic in capacitors, e.g. piezo-
electronic devices, or in a glass or ceramic matrix compound.
55
8-5. Indian Restriction of Hazardous Substances
Restriction on Hazardous Substances statement (India) This
product complies with the “India E-waste Rule 2011” and prohibits
use of lead, mercury, hexavalent chromium, polybrominated
biphenyls or polybrominated diphenyl ethers in concentrations
exceeding 0.1 weight % and 0.01 weight % for cadmium, except for
the exemptions set in Schedule 2 of the Rule.
8-6. Product Disposal at End of Product Life
ViewSonic respects the environment and is committed to working
and living green. Thank you for being part of Smarter, Greener
Computing.
Please visit ViewSonic website to learn more.
USA & Canada:
http://www.viewsoniceurope.com/eu/support/call-desk/
Europe:
http://www.viewsoniceurope.com/uk/support/recycling-information/
Taiwan: http://recycle.epa.gov.tw/recycle/index2.aspx
56
9. Copyright Information
Copyright ©ViewSonic® Corporation, 2017. All rights reserved.
Macintosh and Power Macintosh are registered trademarks of Apple
Inc.
Microsoft, Windows, and the Windows logo are registered
trademarks of Microsoft Corporation in the United States and other
countries.
ViewSonic, the three birds logo, OnView, ViewMatch, and
ViewMeter are registered trademarks of ViewSonic Corporation.
VESA is a registered trademark of the Video Electronics Standards
Association. DPMS, DisplayPort, and DDC are trademarks of VESA.
ENERGY STAR® is a registered trademark of the U.S.
Environmental Protection Agency (EPA).
As an ENERGY STAR® partner, ViewSonic Corporation has
determined that this product meets the ENERGY STAR® guidelines
for energy efficiency.
Disclaimer: ViewSonic Corporation shall not be liable for technical
or editorial errors or omissions contained herein; nor for incidental
or consequential damages resulting from furnishing this material, or
the performance or use of this product.
In the interest of continuing product improvement, ViewSonic
Corporation reserves the right to change product specifications
without notice. Information in this document may change without
notice.
No part of this document may be copied, reproduced, or transmitted
by any means, for any purpose without prior written permission from
ViewSonic Corporation.
57
10. Service Information
Product Registration
ViewSonic® Product Registration
Thank you for purchasing a ViewSonic product! Registering activates your product’s standard Limited
Warranty and entitles you to receive new product updates and information if desired.
Please complete this form to register your new product, then mail/fax to ViewSonic using the information provided on the following page.
Items marked with an asterisk (*) are required.
First Name* (given name)
Last Name* (family name)
Street Address* (line 1)
Street Address* (line 2)
Email Address*
City/County* State/Province*
Zip code/Postal code* Country*
Phone Number* Date Purchased*
Product Type* Model Number*
Serial Number*
Check “YES” to recieve email communication from ViewSonic, including
exclusive promotional offers.
At ViewSonic we respect your privacy. ViewSonic does not sell its customer lists or similar information to third parties.
See the next page for mailing/faxing information.
Operating System
YES NO
XG2402_UG_ENG Rev. 1A 07-13-17
*Product registration available in selected countries only
58
Customer Service
For technical support or product service, see the table below or
contact your reseller.
NOTE: You will need the product serial number.
Asia pacific
Country/
Region
Website T= Telephone
C = CHAT ONLINE
Email
ViewSonic
Corporation http://www.viewsonic.com.tw/
T= 886 2 2246 3456
F= 886 2 2249 1751
Toll Free= 0800-899880
service@tw.viewsonic.
com
China www.viewsonic.com.cn T= 4008 988 588 service.cn@
cn.viewsonic.com
Hong Kong www.hk.viewsonic.com T= 852 3102 2900 service@hk.viewsonic.
com
Macau www.hk.viewsonic.com T= 853 2840 3687 service@hk.viewsonic.
com
Japan www.viewsonicjapan.co.jp T= 0120 341 329 service@jp.viewsonic.
com
Korea ap.viewsonic.com/kr/ T= 080 333 2131 service@kr.viewsonic.
com
India www.in.viewsonic.com T= 1800 419 0959 service@in.viewsonic.
com
Singapore/
Malaysia/
Thailand
www.ap.viewsonic.com T= 65 6461 6044 service@sg.viewsonic.
com
Europe
Europe www.viewsoniceurope.com http://www.viewsoniceurope.com/eu/support/call-desk/
Arabia ap.viewsonic.com/me/ يلحملا عئابلاب لصتا
България www.viewsoinceurope.com http://www.viewsoniceurope.
com/eu/support/call-desk/
service_bg@
viewsoniceurope.com
Hrvatska www.viewsoinceurope.com http://www.viewsoniceurope.
com/eu/support/call-desk/
service_hr@
viewsoniceurope.com
Česká
Republika www.viewsoniceurope.com www.viewsoniceurope.
com/uk/support/call-desk/
service_cz@
viewsoniceurope.com
Nederland www.viewsoniceurope.com http://www.viewsoniceurope.
com/eu/support/call-desk/
service_nl@
viewsoniceurope.com
Suomi www.viewsoniceurope.com http://www.viewsoniceurope.
com/eu/support/call-desk/
service_fi@
viewsoniceurope.com
France et
autres pays
francophones
en Europe
www.viewsoniceurope.com/fr/ www.viewsoniceurope.com/
fr/support/call-desk/
service_fr@
viewsoniceurope.com
Canada www.viewsonic.com T (Numéro vert)=
1-866-463-4775
service.ca@viewsonic.
com
59
Suisse www.viewsoniceurope.com/de/ www.viewsoniceurope.com/de/
support/call-desk/
service_ch@
viewsoniceurope.com
Belgique
(Français) www.viewsoniceurope.com/fr/ www.viewsoniceurope.com/fr/
support/call-desk/
service_be@
viewsoniceurope.com
Luxembourg
(Français) www.viewsoniceurope.com/fr/ www.viewsoniceurope.com/fr/
support/call-desk/
service_lu@
viewsoniceurope.com
Deutschland www.viewsoniceurope.
com/de/
www.viewsoniceurope.com/de/
support/call-desk/
service_deu@
viewsoniceurope.com
Österreich www.viewsoniceurope.
com/de/
www.viewsoniceurope.com/de/
support/call-desk/
service_at@
viewsoniceurope.com
Schweiz
(Deutsch)
www.viewsoniceurope.
com/de/
www.viewsoniceurope.com/de/
support/call-desk/
service_ch@
viewsoniceurope.com
Ελλάδα www.viewsoniceurope.com www.viewsoniceurope.com/uk/
support/call-desk/
service_gr@
viewsoniceurope.com
Magyar
Köztársaság www.viewsoniceurope. com www.viewsoniceurope.com/uk/
support/call-desk/
service_hu@
viewsoniceurope.com
Italia e altri
paesi di lingua
italiana in
Europa
www.viewsoniceurope. com www.viewsoniceurope.com/uk/
support/call-desk/
service_it@
viewsoniceurope.com
Spain www.viewsoniceurope.com/es/ www.viewsoniceurope.com/es/
support/call-desk/
service_es@
viewsoniceurope.com
Latinoamérica
(México) www.viewsonic.com/la/ T= 001-8882328722 soporte@viewsonic.
com
Italia e altri
paesi di lingua
italiana in
Europa
www.viewsoniceurope.com www.viewsoniceurope.com/uk/
support/call-desk/
service_it@
viewsoniceurope.com
Polska i inne
kraje Europy
Centralnej
www.viewsoniceurope.com www.viewsoniceurope.com/uk/
support/call-desk/
service_pl@
viewsoniceurope.com
Portugal www.viewsoniceurope.com www.viewsoniceurope.com/uk/
support/call-desk/
service_pt@
viewsoniceurope.com
România www.viewsoinceurope.com www.viewsoniceurope.com/uk/
support/call-desk/
service_ro@
viewsoniceurope.com
Россия www.viewsoniceurope.com/ru/ www.viewsoniceurope.com/ru/
support/call-desk/
service_ru@
viewsoniceurope.com
Беларусь
(Русский)www.viewsoniceurope.com/ru/ www.viewsoniceurope.com/ru/
support/call-desk/
service_br@
viewsoniceurope.com
Латвия
(Русский)www.viewsoniceurope.com/ru/ www.viewsoniceurope.com/ru/
support/call-desk/
service_lv@
viewsoniceurope.com
Srbija www.viewsoniceurope.com www.viewsoniceurope.com/uk/
support/call-desk/
service_rs@
viewsoniceurope.com
Slovensko www.viewsoinceurope.com www.viewsoniceurope.com/uk/
support/call-desk/
service_sk@
viewsoniceurope.com
Slovenija www.viewsoinceurope.com www.viewsoniceurope.com/uk/
support/call-desk/
service_si@
viewsoniceurope.com
Sverige www.viewsoniceurope.com www.viewsoniceurope.com/uk/
support/call-desk/
service_se@
viewsoniceurope.com
60
Türkiye http://www.viewsoniceurope.
com/tr/
www.viewsoniceurope.com/tr/
support/call-desk/
service_tr@
viewsoniceurope.com
Україна www.viewsoniceurope.com www.viewsoniceurope.com/uk/
support/call-desk/
service_ua@
viewsoniceurope.com
America
Australia
New Zealand www.viewsonic.com.au AUS= 1800 880 818
NZ= 0800 008 822
service@
au.viewsonic.com
Canada www.viewsonic.com T= 1-866-463-4775 service.ca@viewsonic.
com
Latin America
(Argentina) www.viewsonic.com/la/ C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
soporte@viewsonic.
com
Latin America
(Chile) www.viewsonic.com/la/ C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
soporte@viewsonic.
com
Latin America
(Columbia) www.viewsonic.com/la/ C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
soporte@viewsonic.
com
Latin America
(Mexico) www.viewsonic.com/la/ C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
soporte@viewsonic.
com
Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F.
Tel: 55) 6547-6454 55)6547-6484
Other places please refer to http://www.viewsonic.com/la/soporte/servicio-tecnico#mexico
Latin America
(Peru) www.viewsonic.com/la/ C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
soporte@viewsonic.
com
Middle East ap.viewsonic.com/me/ Contact your reseller service@
ap.viewsonic.com
Puerto Rico &
Virgin Islands www.viewsonic.com
T= 1-800-688-6688 (English)
C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
service.us@viewsonic.
com
soporte@viewsonic.
com
South Africa ap.viewsonic.com/za/ Contact your reseller service@
ap.viewsonic.com
United States www.viewsonic.com T= 1-800-688-6688 service.us@viewsonic.
com
61
Limited Warranty
ViewSonic® Display
What the warranty covers:
ViewSonic warrants its products to be free from defects in material
and workmanship during the warranty period. If a product proves
to be defective in material or workmanship during the warranty
period, ViewSonic will, at its sole option, and as your sole remedy,
repair or replace the product with a similar product. Replacement
Product or parts may include remanufactured or refurbished
parts or components. The repair or replacement unit or parts or
components will be covered by the balance of the time remaining
on the customer's original limited warranty and the warranty period
will not be extended. ViewSonic provides no warranty for any third-
party software whether included with the product or installed by
the customer, installation of any unauthorized hardware parts or
components (e.g. Projector Lamps). (Please refer to: “What the
warranty does not cover” section)
How long the warranty is effective:
ViewSonic displays are warranted for between 1 and 3 years,
depending on your country of purchase, for all parts including the
light source and for all labour from the date of the first consumer
purchase
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
62
What the warranty excludes and does not cover:
Any product on which the serial number has been defaced, modified
or removed.
Damage, deterioration or malfunction resulting from:
1. Accident, misuse, neglect, fire, water, lightning, or other acts of
nature, unauthorized product modification, or failure to follow
instructions supplied with the product.
2. Repair or attempted repair by anyone not authorized by
ViewSonic.
3. Damage to or loss of any programs, data or removable storage
media.
4. Software or data loss occurring during repair or replacement.
5. Any damage of the product due to shipment.
6. Removal or installation of the product.
7. Causes external to the product, such as electric power
fluctuations or failure.
8. Use of supplies or parts not meeting ViewSonic's specifications.
9. Normal wear and tear.
10. Failure of owner to perform periodic product maintenance
as stated in User Guide, such as cleaning of user-cleanable
projector filters.
11. Any other cause which does not relate to a product defect.
12. Damage caused by static (non-moving) images displayed for
lengthy periods of time (also referred to as image burn-in).
13. Software - Any third-party software included with the product or
installed by the customer.
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14. Hardware/Accessories/Parts/Components - Installation of any
unauthorized hardware, accessories, consumable parts or
components (e.g. Projector Lamps).
15. Damage to, or abuse of, the coating on the surface of the
display through inappropriate cleaning as described in product
User Guide.
16. Removal, installation, and set-up service charges, including wall-
mounting of product.
How to get service:
1. For information about receiving service under warranty, contact
ViewSonic Customer Support (Please refer to Customer Support
page). You will need to provide your product's serial number.
2. To obtain warranty service, you will be required to provide (a)
the original dated sales slip, (b) your name, (c) your address,
(d) a description of the problem, and (e) the serial number of the
product.
3. Take or ship the product freight prepaid in the original container
to an authorized ViewSonic service center or ViewSonic.
4. For additional information or the name of the nearest ViewSonic
service center, contact ViewSonic.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond
the description contained herein including the implied warranty of
merchantability and fitness for a particular purpose.
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Exclusion of damages:
ViewSonic's liability is limited to the cost of repair or replacement of
the product. ViewSonic shall not be liable for:
1. Damage to other property caused by any defects in the product,
damages based upon inconvenience, loss of use of the product,
loss of time, loss of profits, loss of business opportunity, loss
of goodwill, interference with business relationships, or other
commercial loss, even if advised of the possibility of such
damages.
2. Any other damages, whether incidental, consequential or
otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by
ViewSonic.
Effect of state law:
This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state. Some states do not allow
limitations on implied warranties and/or do not allow the exclusion of
incidental or consequential damages, so the above limitations and
exclusions may not apply to you.
65
Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic products sold
outside of the U.S.A. and Canada, contact ViewSonic or your local
ViewSonic dealer.
The warranty period for this product in mainland China (Hong Kong,
Macao and Taiwan Excluded) is subject to the terms and conditions
of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided
can be found in www.viewsoniceurope.com under Support/Warranty
Information.
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66
Mexico Limited Warranty
ViewSonic® Display
What the warranty covers:
ViewSonic warrants its products to be free from defects in material
and workmanship, under normal use, during the warranty period.
If a product proves to be defective in material or workmanship
during the warranty period, ViewSonic will, at its sole option, repair
or replace the product with a like product. Replacement product
or parts may include remanufactured or refurbished parts or
components & accessories.
How long the warranty is effective:
ViewSonic LCD displays are warranted for between 1 and 3 years,
depending on your country of purchase, for all parts including the
light source and for all labour from the date of the first consumer
purchase
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
67
What the warranty does not cover:
1. Any product on which the serial number has been defaced,
modified or removed.
2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature,
unauthorized product modification, unauthorized attempted repair, or
failure to follow instructions supplied with the product.
b. Causes external to the product, such as electrical power fluctuations or
failure.
c. Use of supplies or parts not meeting ViewSonic's specifications.
d. Normal wear and tear.
e. Any other cause which does not relate to a product defect.
3. Any product exhibiting a condition commonly known as "image
burn-in" which results when a static image is displayed on the
product for an extended period of time.
4. Removal, installation, insurance, and set-up service charges.
68
How to get service:
For information about receiving service under warranty, contact
ViewSonic Customer Support (Please refer to the attached
Customer Support page). You will need to provide your product's
serial number, so please record the product information in the space
provided below on your purchase for your future use. Please retain
your receipt of proof of purchase to support your warranty claim.
For Your Records
Product Name: _______________ Model Number: ____________
Document Number: ____________Serial Number: _____________
Purchase Date: _________Extended Warranty Purchase? __(Y/N)
If so, what date does warranty expire? ______________________
1. To obtain warranty service, you will be required to provide (a)
the original dated sales slip, (b) your name, (c) your address,
(d) a description of the problem, and (e) the serial number of the
product.
2. Take or ship the product in the original container packaging to
an authorized ViewSonic service center.
3. Round trip transportation costs for in-warranty products will be
paid by ViewSonic.
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Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond
the description contained herein including the implied warranty of
merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic's liability is limited to the cost of repair or replacement of
the product. ViewSonic shall not be liable for:
1. Damage to other property caused by any defects in the product,
damages based upon inconvenience, loss of use of the product,
loss of time, loss of profits, loss of business opportunity, loss
of goodwill, interference with business relationships, or other
commercial loss, even if advised of the possibility of such
damages.
2. Any other damages, whether incidental, consequential or
otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by
ViewSonic.
70
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo:
Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: 01-66-22-14-9005
E-Mail: disc2@hmo.megared.net.mx
Villahermosa:
Compumantenimietnos Garantizados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: compumantenimientos@prodigy.net.mx
Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: datos@puebla.megared.net.mx
Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V. Av.
Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: 01-22-91-00-31-67
E-Mail: gacosta@qplus.com.mx
Chihuahua
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: 4136954
E-Mail: Cefeo@soluglobales.com
Cuernavaca
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: aquevedo@compusupportcva.com
Distrito Federal:
QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: 01(52)55-50-00-27-35
E-Mail : gacosta@qplus.com.mx
Guadalajara, Jal.:
SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281
Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco
Tel: 01(52)33-36-15-15-43
E-Mail: mmiranda@servicrece.com
Guerrero Acapulco
GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: 744-48-32627
Monterrey:
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: 8129-5103
E-Mail: aydeem@gps1.com.mx
MERIDA:
ELECTROSER
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: (52) 999-925-1916
E-Mail: rrrb@sureste.com
Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: 01(52)95-15-15-22-22
Fax: 01(52)95-15-13-67-00
E-Mail. gpotai2001@hotmail.com
Tijuana:
STD
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembre
Tijuana, Mexico
FOR USA SUPPORT:
ViewSonic Corporation
381 Brea Canyon Road, Walnut, CA. 91789 USA
Tel: 800-688-6688 (English); 866-323-8056 (Spanish);
E-Mail: http://www.viewsonic.com
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