Table of Contents
Viewsonic XG321UG User Manual
Displayed below is the user manual for XG321UG by Viewsonic which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
XG321UG
Display
User Guide
Model No. VS18555
P/N: XG321UG
IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in
a safe manner, as well as registering your product for future service. Warranty information contained in this User
Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at
http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right
corner of our website. “Antes de operar su equipo lea cu idadosamente las instrucciones en este manual”
2
Thank you for choosing ViewSonic®
As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding
the world’s expectations for technological evolution, innovation, and simplicity.
At ViewSonic®, we believe that our products have the potential to make a positive
impact in the world, and we are confident that the ViewSonic® product you have
chosen will serve you well.
Once again, thank you for choosing ViewSonic®!
3
Safety Precauons
Please read the following Safety Precautions before you start using the device.
• Keep this user guide in a safe place for later reference.
• Read all warnings and follow all instructions.
• Sit at least 18" (45 cm) away from the device.
• Allow at least 4" (10 cm) clearance around the device to ensure proper
ventilation.
• Place the device in a well-ventilated area. Do not place anything on the device
that prevents heat dissipation.
• Do not use the device near water. To reduce the risk of fire or electric shock, do
not expose the device to moisture.
• Avoid exposing the device to direct sunlight or other sources of sustained heat.
• Do not install near any heat sources such as radiators, heat registers, stoves, or
other devices (including amplifiers) that may increase the temperature of the
device to dangerous levels.
• Use a soft, dry cloth to clean the external housing. For more information, refer
to the "Maintenance" section of this manual.
• Avoid touching the screen, as oil may collect on the screen if you touch it.
• Do not touch the screen surface with sharp or hard objects, as it may cause
damage to the screen.
• Do not place the device on cloth or other materials that may be placed between
the product and supporting furniture.
• When moving the device, be careful not to drop or bump the device on
anything.
• Do not place the device on an uneven or unstable surface. The device may fall
over resulting in an injury or a malfunction.
• Do not place any heavy objects on the device or connection cables.
• Always use cabinets, stands, or installation methods recommended by the
manufacturer of the device set.
• Always use furniture that can safely support the device.
• Always ensure the device is not overhanging the edge of the supporting
furniture.
• Do not place the device on tall furniture, such as cupboards or bookcases,
without anchoring both the furniture and the device to a suitable support.
• Always educate children about the dangers of climbing on furniture to reach the
device or related equipment.
4
• Do not place items that might tempt children to climb, such as toys and remote
controls, on the top of the device or furniture on which the product is placed.
• If smoke, an abnormal noise, or a strange odor is present, immediately turn the
device off and call your dealer or ViewSonic®. It is dangerous to continue using
the device.
• Do not attempt to circumvent the safety provisions of the polarized or
grounding-type plug. A polarized plug has two blades with one wider than the
other. A grounding-type plug has two blades and a third grounding prong. The
wide blade and the third prong are provided for your safety. If the plug does not
fit into your outlet, obtain an adapter and do not attempt to force the plug into
the outlet.
• When connecting to a power outlet, Do not remove the grounding prong. Please
ensure grounding prongs are never removed.
• Always route and manage cords and cables connected to your device so they
cannot be tripped over, pulled, or grabbed.
• Protect the power cord from being treaded upon or pinched, particularly at the
plug, and at the point where it emerges from the equipment. Ensure that the
power outlet is located near the equipment so that it is easily accessible.
• Disconnect the power plug from the power outlet if the device is not being used
for a long period of time.
• Please confirm the distribution system installed in the building. The system
should provide a circuit breaker rated at 120/240V, 20A.
• Only use attachments/accessories, such as carts, stands, tripods, brackets or
tables, specified by the manufacturer.
• When a cart is used, use with caution when moving the cart/equipment
combination to avoid injury from tipping over.
• Refer all servicing to qualified service personnel. Service will be required when
the unit has been damaged in any way, such as:
if the power-supply cord or plug is damaged.
if liquid is spilled onto or objects fall into the unit.
if the unit is exposed to rain or moisture.
if the unit does not operate normally or has been dropped.
• When using ear-/headphones, adjust the volume to appropriate levels, or
hearing damage may result.
5
• Stability Hazard: The display may fall, causing serious personal injury or death.
To prevent injury, this display must be securely attached to the floor/wall in
accordance with the installation instructions.
• Fastening the display to a wall or fixed object using cordage or other restraining
devices can help support the weight of the display in order to prevent the
display from falling over.
Hole paern
(W x H)
Interface Pad
(W x H x D) Pad Hole Screw Specicaon & Quanty
100 x 100 mm 115 x 115 x 2.6 mm Ø 5 mm M4 x 10 mm
4 pieces
or
VESA wall mounng hole
NOTE:
• Restraining device/cordage should be able to withstand 100N force.
• Make sure the cordage is straightened, and any slack is removed. The back
of the device shall face the wall to ensure the device cannot tilt under
external force.
• Make sure the display does not tilt under external force at any height and
rotation angle of the device.
• If the existing display is going to be retained and relocated, the same
considerations as above should be applied.
66
Contents
Safety Precautions ....................................................... 3
Introduction ................................................................ 8
Package Contents ...................................................................................................8
Product Overview ...................................................................................................9
Initial Setup ............................................................... 10
Installing the Stand ...............................................................................................10
Using the Mouse Anchor ......................................................................................13
Wall Mounting ......................................................................................................14
Using the Security Slot .................................................................... ...................... 16
Making Connections .................................................. 17
Connecting to Power ............................................................................................17
Connecting External Devices ................................................................................18
HDMI Connection .................................................................................................. 18
DisplayPort Connection ......................................................................................... 19
USB Connection ..................................................................................................... 20
Audio Connection .................................................................................................. 21
Using the Monitor ..................................................... 22
Adjusting the Viewing Angle .................................................................... ............. 22
Height Adjustment ................................................................................................ 22
Tilt Angle Adjustment ............................................................................................ 23
Turning the Device On/Off ...................................................................................24
Using the Control Panel Keys .................................................................... ............25
Quick Access Menu .............................................................................................. 25
Hot Keys ................................................................................................................ 26
Configuring the Settings .......................................................................................28
General Operations ............................................................................................... 28
On-Screen Display (OSD) Menu Tree .................................................................... 31
Menu Options ....................................................................................................... 38
7
Advanced Features and Settings ................................ 48
NVIDIA Reflex Latency Analyzer ...........................................................................48
Blue Light Filter and Eye Health .................................................................... ........50
Quick Access Blue Light Filter Setup ...................................................................... 50
Calculating Breaks ................................................................................................. 51
Looking at Distant Objects .................................................................................... 51
Eye and Neck Exercises ......................................................................................... 51
Quick Access .........................................................................................................52
Elite RGB Lighting .................................................................................................53
Crosshair ...............................................................................................................54
Appendix ................................................................... 55
Specifications .................................................................... .................................... 55
Glossary ................................................................................................................56
Troubleshooting ...................................................................................................61
Maintenance.........................................................................................................63
General Precautions .............................................................................................. 63
Cleaning the Screen ............................................................................................... 63
Cleaning the Case .................................................................................................. 63
Regulatory and Service Information .......................... 64
Compliance Information ....................................................................................... 64
FCC Compliance Statement ................................................................................... 64
Industry Canada Statement ................................................................................... 64
Declaration of RoHS2 Compliance......................................................................... 65
Indian Restriction of Hazardous Substances ......................................................... 66
Product Disposal at End of Product Life ................................................................ 66
Copyright Information ..........................................................................................67
Customer Service .................................................................................................. 68
Limited Warranty .................................................................................................. 69
Mexico Limited Warranty ...................................................................................... 72
8
Introducon
Package Contents
• Monitor
• Power cord
• Power adapter
• Video cable
• Quick start guide
NOTE: The power cord and video cables included in your package may vary
depending on your country. Please contact your local reseller for more
informaon.
9
Product Overview
Front View
Rear View
17 8
2 3 4 56
1. DC IN 2. Audio Out 3. HDMI 4. DisplayPort
5. JTAG 6. USB Upstream 7. USB Downstream
(NVIDIA Reex)
8. USB Downstream
NOTE: For more informaon about the [●] / [◄] / [►] / [▲] / [▼] key and its
funcons, refer to “Hot Keys” on page 26page 26.
Display screen
Power LED
Power Key
Joy Key
Quick Access Key
Light Sensor
10
Inial Setup
This secon provides detailed instrucons for seng up your monitor.
Installing the Stand
1. Place the monitor on a at, stable surface with the screen facing down.
2. Align and connect the two (2) points on the monitor stand’s base with the
monitor stand’s neck.
3. Use the captured screw in the monitor stand’s base and secure it to the monitor
stand’s neck.
11
4. Align and slide the upper hooks of the monitor stand into the stand mounng
slots as shown in the illustraon below:
NOTE: Ensure the stand is secure and the quick release tab posively clicks into
place.
12
5. Using the stand’s handle, li the device into its upright posion on a at, stable
surface.
NOTE: Always place the device on a at, stable surface. Failure to do so may
cause the device to fall and damage the device and/or result in personal
injury.
13
Using the Mouse Anchor
17 8
2 3 4 56
Included at the rear of the display, under the I/O ports, are two mouse anchors. Use
these to prevent mouse cable dragging and personalize your mouse use setup.
14
Wall Mounng
Refer to the table below for the standard dimensions for wall mount kits.
NOTE: Only use a UL cered wall mount kit/bracket. To obtain a wall mounng
kit or height adjustment base, contact ViewSonic® or your local dealer.
Maximum
Loading
Hole paern
(W x H)
Interface Pad
(W x H x D) Pad Hole Screw Specicaon
& Quanty
14 kg 100 x 100 mm 115 x 115 x 2.6 mm Ø 5 mm M4 x 10 mm
4 pieces
NOTE: Wall mount kits are sold separately.
1. Turn o the device and disconnect all cables.
2. Place the device on a at, stable surface with the screen facing down.
3. Press and hold the quick release tab and carefully li the stand.
4. Pull down slightly to disengage the hooks and remove the stand.
15
5. Aach the mounng bracket to the VESA mounng holes at the rear of the
monitor. Then secure it with four (4) screws (M4 x 10 mm).
100 mm
100 mm
6. Follow the instrucons that come with the wall mounng kit to mount the
monitor onto the wall.
16
Using the Security Slot
To help prevent the device from being stolen, use a security slot locking device to
secure the device to a xed object.
Addionally, fastening the monitor to a wall or xed object using a security cable
can help support the weight of the monitor in order to prevent the monitor from
falling over.
Below is an example of seng up a security slot locking device on a table.
1717
Making Connecons
This secon guides you on how to connect the monitor with other equipment.
Connecng to Power
1. Connect the power cord to the power adapter.
2. Connect the power adapter to the DC IN jack at the rear of the device.
3. Connect the power cord plug to a power outlet.
2
1
3
18
Connecng External Devices
HDMI Connecon
Connect one end of an HDMI cable to the HDMI port of your monitor. Then connect
the other end of the cable to the HDMI port of your computer.
231
19
DisplayPort Connecon
Connect one end of a DisplayPort cable to the DisplayPort port. Then connect the
other end of the cable to the DisplayPort or mini DP port of your computer.
NOTE: To connect the monitor to the Thunderbolt port (v. 1&2) on your Mac,
connect the mini DP end of the “mini DP to DisplayPort cable” to the
Thunderbolt output of your Mac. Then connect the other end of the
cable to the DisplayPort port of the monitor.
20
USB Connecon
Connect one end of a USB cable to a USB port of the monitor. Then connect the
other end of the cable to a USB port of your computer.
NOTE: The monitor supports two (2) types of USB ports. When making the
connecon(s), observe the following guidelines:
• Three (3) USB Type A ports: Connecon for your Type A peripheral
device(s) (i.e. storage device, keyboard, mouse).
NOTE: To use peripherals, please ensure your computer is also
connected to the monitor’s USB Type B port.
NOTE: For NVIDIA Reex Latency Analysis, please connect your
mouse to the USB port with the mouse logo ( ). Learn more on
page 48.
• One (1) USB Type B port: Connect the USB Type B male cable (square
with 2 cut corners) to this port, and then connect the other end of the
cable to the USB downstream port of your computer.
NOTE: The USB Type A port furthest to the right of the USB Type B port can
support 5V 2.1A fast charging. The other two USB Type A ports can
support 5V 0.9A charging.
21
Audio Connecon
Plug the audio jack of the ear-/headphones into the Audio Out port of the monitor.
Addionally, you can connect the monitor to a sound bar using an audio cable.
NOTE: The monitor is also equipped with dual speakers.
2222
Using the Monitor
Adjusng the Viewing Angle
For opmal viewing, you can adjust the viewing angle using any of the following
methods:
Height Adjustment
Lower or raise the monitor to the desired height (0 to 120 mm).
NOTE: When adjusng, press down rmly along the adjustment track holding
the monitor with both hands on the side.
23
Tilt Angle Adjustment
Tilt the monitor forwards or backwards to the desired viewing angle (-5˚ to 20˚).
NOTE: When adjusng, support the stand rmly with one hand while lng the
monitor forwards or backwards with the other hand.
Swivel Angle Adjustment
Swivel the monitor to the le or right for the desired viewing angle (25˚).
24
Turning the Device On/O
1. Plug the connected power cord into a power outlet.
2. Press the Power buon to turn on the monitor.
3. To turn the monitor o, press the Power buon again.
NOTE: The monitor will sll consume some power as long as the power cord
is connected to the power outlet. If the monitor is not being used for a
long period of me, please disconnect the power plug from the power
outlet.
25
Using the Control Panel Keys
Use the control panel keys to access the Quick Access Menu, navigate the On-
Screen Display (OSD) Menu, and change the sengs.
Quick Access Key
Joy Key
Quick Access Menu
Press the Quick Access Key to acvate the Quick Access Menu. To learn more,
see page 52.
Quick Access
Blue Light Filter
Undefined
Return
Press to go to next
Undefined
26
Hot Keys
When the On-Screen Display (OSD) Menu is o, you can quickly access special
funcons by using the control panel keys.
Key Descripon
[◄]Press and hold the key for 5 seconds to lock/unlock the OSD Menu.
When the menu appears on the screen, connue holding the key
for 10 seconds to lock/unlock the OSD Menu.
Locking OSD
Press and hold for 10s to lock OSD
If the OSD Menu is locked, the below message will appear on the
screen:
OSD Lock/Unlock
OSD Locked
27
Key Descripon
[►]1 Press and hold the key for 10 seconds to lock/unlock the Power
buon.
When the menu appears on the screen, connue holding the key
for 10 seconds to lock/unlock the Power buon.
Locking Power Button
Press and hold for 10s to lock Power
If the Power buon is locked, the below message will appear on
the screen:
Power Lock/Unlock
Power Button Locked
[▲]Press and hold the key for 5 seconds to display/hide the boot up
screen when the device is turned on.
Boot Up Screen On/Off
Off
Press to Turn On
1 Only pressing this key will enable the Input Select funcon.
28
Conguring the Sengs
General Operaons
1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen
Display (OSD) Menu.
G-Sync
Game Modes
ON
Auto Switch
HDMI 1
HDMI 2
HDMI 3
DisplayPort
Hz
Custom 1
Max. Refresh Rate
Exit Navi. Power
Game Modes Display Input Select Audio Adjust Setup Menu
144
XG321UG
G-SYNC®
Processor
2. Move the joy key [◄] or [►] to select the main menu. Then move the joy key [▼]
to enter the selected menu.
G-Sync
Game Modes
ON
Volume
Mute
Hz
Custom 1
Max. Refresh Rate
Exit Navi. Power
Game Modes Display Input Select Audio Adjust Setup Menu
144
XG321UG
G-SYNC®
Processor
29
3. Move the joy key [▲] or [▼] to select the desired menu opon. Then move the
joy key [►] to enter the sub-menu.
G-Sync
Game Modes
ON
Volume
Mute
On
Off
Hz
Custom 1
Max. Refresh Rate
Exit Navi. Power
Game Modes Display Input Select Audio Adjust Setup Menu
144
XG321UG
G-SYNC®
Processor
4. Move the joy key [▲] or [▼] to adjust/select the seng. Then press the [●] key
to conrm.
G-Sync
Game Modes
ON
Volume
Mute
On
Off
Hz
Custom 1
Max. Refresh Rate
Exit Navi. Power
Game Modes Display Input Select Audio Adjust Setup Menu
144
XG321UG
G-SYNC®
Processor
30
NOTE: Certain menu opon adjustments do not require the user to press the
[●] key to conrm the selecon.
G-Sync
Game Modes
ON
Volume
Mute
On
Off
Hz
Custom 1
Max. Refresh Rate
Exit Navi. Power
Game Modes Display Input Select Audio Adjust Setup Menu
144
XG321UG
G-SYNC®
Processor
G-Sync
Game Modes
ON
Volume
Mute
Hz
Custom 1
Max. Refresh Rate
Exit Navi. Power
50
/100
Game Modes Display Input Select Audio Adjust Setup Menu
144
XG321UG
G-SYNC®
Processor
Key Guide Key Guide
5. Press the [◄] key to return to the previous menu.
NOTE: To exit the OSD Menu, press the Quick Access ( )key.
31
On-Screen Display (OSD) Menu Tree
Main Menu Sub-menu Menu Opon
Game Modes
Standard
Dark Boost
Level 1
Level 2
Level 3
O
Blue Light Filter (-/+, 0~100)
Response Time OD
Standard
Advanced
Ultra Fast
Recall
Custom 1/2
Dark Boost
Level 1
Level 2
Level 3
O
Blue Light Filter (-/+, 0~100)
Response Time OD
Standard
Advanced
Ultra Fast
Recall
FPS
Bale Royale
MOBA
Console
Movie
Web
32
Main Menu Sub-menu Menu Opon
Display Auto Brightness On
O
Auto Black Level On
O
Contrast (-/+, 0~100)
Brightness (-/+, 0~100)
6-axis Color
Red
Green
Blue
Cyan
Magenta
Yellow
Color Temperature
sRGB
Bluish
Nave
Warm
User Color
Red Gain (-/+, 0~100)
Blue Gain (-/+, 0~100)
Green Gain (-/+, 0~100)
Gamma
1.8
2.0
2.2
2.4
2.6
33
Main Menu Sub-menu Menu Opon
Display SDR Colors sRGB On
O
SDR Variable BL On
O
HDR Variable BL On
O
DP YCbCR sRGB On
O
HDMI YCbCR sRGB On
O
Scaling Mode Fixed Aspect Rao
Full Screen
Scaling Pix Rep On
O
Variable BL Mode
Mode 1
Mode 2
Mode 3
34
Main Menu Sub-menu Menu Opon
G-SYNC
Processor
G-SYNC Esports
NVIDIA Reex
Latency Analyzer
PC + Display Latency On
O
Monitoring Sensivity
Low
Median
High
Show Monitoring
Rectangle
On
O
Rectangle Preset
Centered
Right Handed
Le Handed
Rectangle Locaon
Rectangle Size
FPS On
O
HUD Locaon
Top Le
Top Right
Boom Le
Boom Right
HUD Color
Cyan
Green
Blue
Yellow
35
Main Menu Sub-menu Menu Opon
Input Select Auto Switch On
O
HDMI 1
HDMI 2
HDMI 3
DisplayPort
Audio Adjust Volume (-/+, 0~100)
Mute On
O
36
Main Menu Sub-menu Menu Opon
Setup Menu
Language
English
Français
Deutsch
Español
Italiano
Suomi
Русский
Türkçe
日本語
한국어
繁體中文
简体中文
Česká
Svenska
Energy Saving On
O
Resoluon Noce On
O
Informaon
Quick Access
Blue Light Filter On/O
Standard On/O
Custom 1 On/O
Custom 2 On/O
FPS On/O
Bale Royale On/O
MOBA On/O
Console On/O
Crosshair
Type
Type A
Type B
Type C
Color
Green
White
Yellow
O
37
Main Menu Sub-menu Menu Opon
Setup Menu
Elite RGB
Rear
Rainbow
Breathing
Stack
Others
Base
Rainbow
Breathing
Stack
Others
Always On On
O
Reset
On
O
OSD Timeout 5/15/30/60
OSD Background On
O
Power Indicator On
O
Standby Charger On
O
Sleep
30 Minutes
45 Minutes
60 Minutes
120 Minutes
O
Deep Sleep
HDMI Deep Sleep
DisplayPort Deep
Sleep
DP DSC Enable On
O
ECO Mode
Standard
Opmize
Conserve
HDMI 120Hz On
O
All Recall
38
Menu Opons
Game Modes
1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen
Display (OSD) Menu.
2. Move the joy key [◄] or [►] to select Game Modes. Then move the joy key [▼]
to enter the Game Modes menu.
G-Sync
Game Modes
ON
Standard
Custom 1
Custom 2
Esport
FPS
Battle Royale
Hz
Custom 1
Max. Refresh Rate
Exit Navi. Power
Game Modes Display Input Select Audio Adjust Setup Menu
144
XG321UG
G-SYNC®
Processor
3. Move the joy key [▲] or [▼] to select the seng. Then press the [●] key to
conrm the selecon.
Menu Opon Descripon
Standard Select this opon for general use.
Custom 1/2
Two customizable “Custom” sengs are available to help
match individual preferences and adapt to every type of
game on the market.
FPS Ideal for First-Person Shooter games.
Bale Royale Tuned for Bale Royale games.
MOBA Select this opon for Mulplayer Online Bale Arena games.
Console Color accuracy focus for console use.
Movie Select this opon for watching movies.
Web Select this opon for surng the web.
39
Display
1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen
Display (OSD) Menu.
2. Move the joy key [◄] or [►] to select Display. Then move the joy key [▼] to
enter the Display menu.
G-Sync
Game Modes
ON
Auto Brightness
Auto Black Level
Contrast
Brightness
6-axis Color
Color Temperature
Hz
Custom 1
Max. Refresh Rate
Exit Navi. Power
Game Modes Display Input Select Audio Adjust Setup Menu
144
XG321UG
G-SYNC®
Processor
3. Move the joy key [▲] or [▼] to select the menu opon. Then move the joy key
[►] to enter its sub-menu.
4. Move the joy key [▲] or [▼] to adjust/select the seng. Then press the [●] key
to conrm (if applicable).
NOTE: Some sub-menu opons may have another sub-menu. To enter the
respecve sub-menu, move the joy key [►].
Menu Opon Descripon
Auto Brightness Automac brightness adjustment. Adjust maximum
brightness according to ambient light.
Auto Black Level
Automac black level adjustment. Increases the black
level according to the ambient brightness, making
dierent shades of grey more visible to the human eye.
Contrast Adjusts the dierence between the image background
(black level) and the foreground (white level).
Brightness Adjusts background black levels of the screen image.
6-axis Color Adjust red, green, blue, cyan, yellow, and magenta colors.
40
Menu Opon Descripon
Color Temperature
Select the color temperature seng.
• sRGB: Lower brightness and more natural colors.
• Bluish: Set the color temperature to 9300K.
• Nave: Default color temperature. Recommended for
regular use.
• Warm: Set the color temperature to 5000K.
• Full Color Control: Adjust red, green, and blue values as
desired.
Gamma Allows users to manually adjust the brightness level of the
monitor’s grayscale levels.
SDR Colors sRGB
Only enabled in SDR mode.
O: Disable sRGB color space.
On: Enable sRGB color space.
NOTE:
• Windows systems requires sRGB to be On.
• Mac systems require the Wide Gamut mode to
be O.
SDR Variable BL Sets the backlight mode that is used in SDR mode.
HDR Variable BL Sets the backlight mode that is used in HDR mode.
DP YCbCR sRGB
Gamma curve selecon for YCbCr formats on DP input in
SDR mode:
When enabled (default), the DP input will use sRGB
gamma to display YCbCr inputs.
When disabled, the DP input will use BT1886 gamma to
display YCbCR inputs.
HDMI YCbCR sRGB
Gamma curve selecon for YCbCr formats on HDMI input
in SDR mode:
When enabled, the HDMI input will use sRGB gamma to
display YCbCr inputs.
When disabled (default), the HDMI input will use BT1886
gamma to display YCbCR inputs.
41
Menu Opon Descripon
Scaling Mode
Fixed Aspect Rao / Full Screen
Scale the input source to ll the screen, but keep the
ming H/V rao.
Scaling Pix Rep Set scaling pixel repeon.
Variable BL Mode
This sets the basic response me of the variable backlight
when variable backlight mode is enabled.
Mode 1
Preferably for gaming.
Mode 2
Medium seng.
Mode 3
Preferably for business or word processing situaons.
42
G-SYNC Processor
1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen
Display (OSD) Menu.
2. Move the joy key [◄] or [►] to select G-SYNC Processor. Then move the joy key
[▼] to enter the G-SYNC Processor menu.
G-Sync
Game Modes
ON
G-SYNC Esports
NVIDIA Reflex Latency Analyzer
FPS
HUD Location
HUD Color
Hz
Custom 1
Max. Refresh Rate
Exit Navi. Power
Game Modes Display Input Select Audio Adjust Setup Menu
144
XG321UG
G-SYNC®
Processor
3. Move the joy key [▲] or [▼] to select the seng. Then press the [●] key to
conrm the selecon.
Menu Opon Descripon
G-SYNC Esports Ideal sengs for Esports compeve play.
NVIDIA Reex
Latency Analyzer Opmize and measure latency in games.
FPS Show the refresh rate number on-screen.
HUD Locaon Adjust the refresh rate number locaon.
HUD Color Adjust the refresh rate number color.
43
Input Select
1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen
Display (OSD) Menu.
2. Move the joy key [◄] or [►] to select Input Select. Then move the joy key [▼] to
enter the Input Select menu.
G-Sync
Game Modes
ON
Auto Switch
HDMI 1
HDMI 2
HDMI 3
DisplayPort
Hz
Custom 1
Max. Refresh Rate
Exit Navi. Power
Game Modes Display Input Select Audio Adjust Setup Menu
144
XG321UG
G-SYNC®
Processor
3. Move the joy key [▲] or [▼] to select the desired input source. Then press the
[●] key to conrm the selecon.
44
Audio Adjust
1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen
Display (OSD) Menu.
2. Move the joy key [◄] or [►] to select Audio Adjust. Then move the joy key [▼]
to enter the Audio Adjust menu.
G-Sync
Game Modes
ON
Volume
Mute
Hz
Custom 1
Max. Refresh Rate
Exit Navi. Power
Game Modes Display Input Select Audio Adjust Setup Menu
144
XG321UG
G-SYNC®
Processor
3. Move the joy key [▲] or [▼] to select the desired opon. Then move the joy key
[►] to enter its sub-menu.
4. Move the joy key [▲] or [▼] to adjust/select the seng, and press the [●] key to
conrm the selecon (if applicable).
Menu Opon Descripon
Volume Adjust the volume level.
Mute Enable/disable the sound.
45
Setup Menu
1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen
Display (OSD) Menu.
2. Move the joy key [◄] or [►] to select Setup Menu. Then move the joy key [▼] to
enter the Setup Menu menu.
G-Sync
Game Modes
ON
Language
Resolution Notice
Information
Quick Access
Crosshair
Elite RGB
Hz
Custom 1
Max. Refresh Rate
Exit Navi. Power
Game Modes Display Input Select Audio Adjust Setup Menu
144
XG321UG
G-SYNC®
Processor
3. Move the joy key [▲] or [▼] to select the menu opon. Then move the joy key
[►] to enter its sub-menu.
4. Move the joy key [▲] or [▼] to adjust/select the seng. Then press the [●] key
to conrm (if applicable).
NOTE: Some sub-menu opons may have another sub-menu. To enter the
respecve sub-menu, move the joy key [►].
46
Menu Opon Descripon
Language Select an available language for the OSD Menu.
Energy Saving Enable to reduce power consumpon.
Resoluon Noce
Enable this opon to allow the system to inform users that
the current viewing resoluon is not the correct nave
resoluon.
Informaon Display the monitor informaon.
Quick Access Select which opons to have present in the Quick Access
Menu.
Crosshair Aim more clearly and quickly during FPS games with the
on-screen overlay. For more informaon, see page 54.
Elite RGB
This seng controls the RGB lighng on the back of the
monitor and under the bezel in order to enhance your RGB
experience. When switched on, or aer being reset, the
default ‘Breathing’ will acvate.
In addion, the RGB lights are also synced with several
key partners. Downloading their soware will give you the
power to manipulate your RGB capabilies even further.
If you would like to leverage partnered soware see the
advanced setup below.
Partner Soware RGB Setup
• Visit hps://www.viewsonic.com/elite/rgb/ and choose
a partner RGB soware to download.
• Download and install your soware of choice.
• Included with your monitor is a USB 3.0 A-Male to
B-Male cable. Plug in the USB 3.0 B-Male connector to
your monitor and the USB 3.0 A-Male connector to your
PC.
• Run the partner soware and start customizing your
RGB lighng!
You can also check out our RGB soware setup tutorials
online at hps://www.viewsonic.com/elite/rgb/.
*Mode variaons, customizaon features and any other
features or uses shall be based on and subject to the
terms of use, end user license agreement and the soware
capabilies as specied or provided in partners’ soware.
47
Menu Opon Descripon
OSD Timeout Adjust the length of me the OSD Menu remains on
screen.
OSD Background Show/Hide the OSD background when the OSD Menu
appears on the screen.
Power Indicator
Set the Power Indicator On or O. If the seng is set to
On, the power indicator lights blue when the device is
turned on.
Standby Charger When acvated, the USB will connue to supply power
even when the monitor is in standby mode.
Sleep Set the amount of idle me before the monitor enters
Sleep mode.
Deep Sleep
DisplayPort Deep Sleep
Puts the DisplayPort port into deep sleep.
HDMI Deep Sleep
Puts the HDMI port into deep sleep.
DP DSC Enable DisplayPort Display Stream Compression for reducon in
bandwidth demands.
ECO Mode Choose between various modes, based on power
consumpon.
HDMI 120Hz Enable/disable 120Hz for HDMI input.
All Recall Resets all sengs to their default values.
48
Advanced Features and Sengs
This secon describes advanced features of the monitor.
NVIDIA Reex Latency Analyzer
NVIDIA Reex is a technology designed to reduce the input lag between your
peripheral devices (e.g., mouse) and your PC/display to reduce latency and help
improve your performance and in-game experience.
To use the NVIDIA Reex Latency Analyzer:
1. Connect the monitor, via DisplayPort, to your GeForce GPU.
2. Ensure the USB Type B cable is connected to the monitor and your computer.
Type BType A
3. Connect your NVIDIA Reex compable mouse to the USB Type A port at the rear
of the monitor labeled with the mouse icon ( ).
4949
4. Turn on the NVIDIA Reex Latency Analyzer in the monitor’s OSD Menu:
Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-
Screen Display (OSD) Menu.
Using the joy key, go to: G-SYNC Processor > NVIDIA Reex Latency
Analyzer > PC + Display Latency > On.
G-Sync
Game Modes
ON
G-SYNC Esports
NVIDIA Reflex Latency Analyzer
FPS
HUD Location
HUD Color
PC + Display Latency
Monitoring Sensitivity
Show Monitoring Rectangle
Rectange Preset
Rectangle Location
Rectangle Size
On
Off
Hz
Custom 1
Max. Refresh Rate
Exit Navi. Power
Game Modes Display Input Select Audio Adjust Setup Menu
144
XG321UG
G-SYNC®
Processor
5. Setup the Monitoring Rectangle.
The NVIDIA Reex Latency Analyzer measures ashes or bright changes on the
screen. The measurements are taken within the Monitoring Rectangle.
To measure latency, the Monitoring Rectangle will need to be moved over a
locaon on screen where a ash or change in brightness will occur when the
le mouse buon is pressed (e.g, placed over the muzzle of a rearm in an FPS
game).
In the OSD Menu:
Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-
Screen Display (OSD) Menu.
Using the joy key, go to: G-SYNC Processor > NVIDIA Reex Latency
Analyzer > Rectangle Locaon to adjust the locaon of the Monitoring
Rectangle.
NOTE:
• A preset locaon can be chosen under Rectangle Preset.
• The Monitoring Rectangle’s size can be adjusted under Rectangle Size.
6. Now the PC + Display Latency will be able to be measured by pressing the le
mouse buon.
To learn more, visit: hps://www.nvidia.com/en-us/geforce/news/reex-latency-
analyzer-360hz-g-sync-monitors/.
50
Blue Light Filter and Eye Health
The Blue Light Filter blocks high-energy blue light for a more comfortable viewing
experience.
Quick Access Blue Light Filter Setup
Enabling and disabling the Blue Light Filter can be done on the y via the Quick
Access Key.
Quick Access
Blue Light Filter
Undefined
Return
Press to go to next
Undefined
NOTE: When enabling the Blue Light Filter (BLF) via the Quick Access Key, the
BLF value will be 100 which is cered by TÜV. However, the BLF value
will be 0 if the user chooses another funcon via the Quick Access Key.
Quick Access Key
51
While using and enjoying your monitor please keep the following in mind:
• Viewing computer screens for extended periods of me may cause eye irritaon
and discomfort. To reduce these eects, it is recommended to take periodic
breaks from viewing to allow the eyes to relax.
• Users can customize the Blue Light Filter value through the Game Modes Menu.
G-Sync
Game Modes
ON
Standard
Custom 1
Custom 2
Esport
FPS
Battle Royale
Dark Boost
Blue Light Filter
Response Time OD
Recall
Game Modes Display Input Select Audio Adjust Setup Menu
Hz144
Custom 1
Max. Refresh Rate
XG321UG
Exit Navi. Power
50
/100
G-SYNC®
Processor
• The monitor also supports Flicker-Free, which reduces or eliminates screen
icker, thus easing potenal eye strain.
Calculang Breaks
When viewing the monitor for extended periods, it is recommended to take
periodic breaks from viewing. Short breaks of at least ve (5) minutes are
recommended aer one (1) to two (2) hours of connuous viewing.
Taking shorter, more frequent breaks are generally more benecial than longer, less
frequent breaks.
Looking at Distant Objects
While taking breaks, users can further reduce eye strain and dryness by focusing on
objects that are further away from them.
Eye and Neck Exercises
Eye Exercises
Eye exercises can help minimize eye strain. Slowly roll your eyes to the le, right,
up, and down. Repeat as many mes as needed.
Neck Exercises
Neck exercises can also help minimize eye strain. Relax your arms and let them
hang at your sides, bend forward slightly to stretch the neck, turn your head to the
right and to the le. Repeat as many mes as needed.
52
Quick Access
Quickly iniate some funcons and modes through the Quick Access key and menu.
Users can also dene which funcons or modes they prefer in the Quick Access
Menu via the Setup Menu in the OSD Menu. The funcon/mode will be enabled as
soon as the Quick Access Key is pressed.
Quick Access
Blue Light Filter
On
Quick Access
Blue Light Filter
Off
NOTE: The Quick Access Menu will disappear aer three (3) seconds
automacally.
To change the Quick Access funcons for the Quick Access Key:
1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen
Display (OSD) Menu.
2. Move the joy key [◄] or [►] to select Setup Menu. Then move the joy key [▼] to
enter the Setup Menu menu.
3. Move the joy key [▲] or [▼] to select Quick Access. Then move the joy key [►]
to enter its sub-menu.
4. Move the joy key [▲] or [▼] to select your preference. Then press the [●] key to
conrm the selecon.
53
Elite RGB Lighng
This seng controls the RGB lighng on the back of the monitor and beneath the
bezel. When “On”, or aer being reset, the default ‘Breathing’ mode will be acve.
To enter the Elite RGB menu:
1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen
Display (OSD) Menu.
2. Move the joy key [◄] or [►] to select Setup Menu. Then move the joy key [▼] to
enter the Setup Menu menu.
3. Move the joy key [▲] or [▼] to select Elite RGB. Then move the joy key [►] to
enter its sub-menu.
4. Move the joy key [▲] or [▼] to select your preference. Then press the [●] key to
conrm the selecon.
NOTE: Some sub-menu opons may have another sub-menu. To enter the
respecve sub-menu, move the joy key [►].
In addion, the RGB backlights are also synced with several key partners.
Downloading their soware will give you the power to adjust your RGB capabilies
further.
To setup up partner RGB soware:
1. Visit: hps://www.viewsonic.com/elite/rgb/
2. Select a partner RGB soware, and download it.
3. Connect one end of the USB Type B cable to the monitor and the other end to
your computer.
4. Run and install the partner soware.
5. Start customizing the monitor’s RGB lighng.
54
Crosshair
Select from dierent crosshair styles and colors to overlay on your screen.
To enable the Crosshair funcon:
1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen
Display (OSD) Menu.
2. Move the joy key [◄] or [►] to select Setup Menu. Then move the joy key [▼] to
enter the Setup Menu menu.
3. Move the joy key [▲] or [▼] to select Crosshair. Then move the joy key [►] to
conrm the selecon.
4. Move the joy key [▲] or [▼] to select your preferred crosshair style and color.
Then press the [●] key to conrm the selecon.
NOTE: A preview image of the crosshair (type and color) will be displayed on the
right side of the OSD Menu before conrming.
Crosshair Descripon
Type A
Type B
Type C
Exit
Adjust
Main Menu
NOTE: This message box will appear with
the crosshair, and disappear aer
three (3) seconds automacally.
55
Appendix
Specicaons
Item Category Specicaons
LCD Type TFT, Acve Matrix 3840 x 2160 LCD,
0.1845 mm x 0.1845 mm pixel pitch
Display Size 81.29 cm, 32"
Color Filter RGB vercal stripe
Glass Surface Anti-Glare type, 3H hard coang
Input Signal Video Sync TMDS digital (100 Ω)
HDMI: fh:30-150 kHz, fv:24-144 Hz
DisplayPort: fh:255-255 kHz, fv:1-144 Hz
Compability PC up to 3840 x 2160
Macintosh up to 3840 x 2160
Recommended HDMI: 3840 x 2160 @ 120Hz 8bpc w/o HDR
DP: 3840 x 2160 @ 144Hz, DSC
Resoluon1Supported • 3840 x 2160 @ 60, 120(HDMI), 144Hz(DP)
• 2560 x 1440 @ 60, 120, 144Hz
• 1920 x 1080 @ 60, 120Hz
• 1280 x 720 @ 50, 60Hz
• 1024 x 768 @ 60Hz
• 800 x 600 @ 60Hz
• 720 x 576 @ 50Hz
• 720 x 480 @ 60Hz
• 640 x 480 @ 60Hz
Power Adapter2Input Voltage AC 100-240V, 50/60Hz (auto switch)
Display Area Full Scan (H x V) 708.48 x 398.52 mm (27.89” x 15.69”)
Operang
condions
Temperature 0° C to 40° C (32° F to 104° F)
Humidity 20% to 90% (non-condensing)
Altude 10,000 feet (3.048 km)
Storage condions Temperature -20° C to 60° C (-4° F to 140° F)
Humidity 5% to 90% (non-condensing)
Altude 40, 000 feet (12.1 km)
Dimensions Physical
(W x H x D)
726.28 x 602.3 x 265.21 mm
(28.59” x 23.71” x 10.44”)
Wall Mount Dimensions 100 x 100 mm
Weight Physical 15.93 kg (35.12 lbs)
Power saving
modes
On380.5W (Typical) 4
O < 0.3W (Max)
1 Do not set the graphics card in your computer to exceed these ming modes; doing so may result in permanent damage to the display.
2 Please use the power adapter from ViewSonic® or an authorized source only.
3 The test condion follows EEI standards.
4 Without USB and audio.
56
Glossary
This secon describes the standard glossary of terms used in all LCD display models.
All terms are listed in alphabecal order.
NOTE: Some terms may not be applicable to your monitor.
AAdvanced DCR
Advanced DCR technology automacally detects the image signal and
intelligently controls the backlight brightness and color to improve on the
ability to make the black blacker in a dark scene, and make the white whiter
in a bright environment.
Adapve Sync
Adapve Sync technology puts an end to choppy gameplay and broken
frames with uid, arfact-free performance at virtually any frame rate.
Audio Adjust
Adjusts the volume, mutes the sound, or toggles between inputs if you have
more than one source.
Auto Detect
If the current input source has no signal, the monitor will automacally
switch to the next input opon. This funcon, on some models, is disabled
by default.
BBlack Stabilizaon
ViewSonic’s Black Stabilizaon provides heightened visibility and detail by
brightening dark scenes.
Blue Light Filter
Adjusts the lter that blocks high-energy blue light for a more comfortable
viewing experience.
Boot Up Screen
Turning o the boot screen will disable the on-screen message from
displaying when turning on the monitor.
Brightness
Adjusts background black levels of the screen image.
57
CColor Adjust
Provides several color adjustment modes to help adjust the color sengs to
t the user’s needs.
Color Range
The monitor can detect the input signal color range automacally. You can
manually change the color range opons to t the correct color range if the
colors are not displayed correctly.
Opons Descripon
Auto The monitor automacally recognizes the color format and
black and white levels.
Full Range The color range of the black and white levels are full.
Limited Range The color range of the black and white levels are limited.
Color Space
Allows users to choose which color space they would like to use for monitor
color output (RGB, YUV).
Color Temperature
Allows users to select specic color temperature sengs to further
customize their viewing experience.
Panel Default Panel Original Status
sRGB Standard color space used for the Windows system.
Bluish Set the color temperature to 9300K.
Cool Set the color temperature to 7500K.
Nave Default color temperature. Recommended for general use.
Warm Set the color temperature to 5000K.
ColorX
A unique color mode, balancing speed and color, for fast-paced acon.
Best for games that require twitch-like reexes and precise color for quick
reacons.
Contrast
Adjusts the dierence between the image background (black level) and the
foreground (white level).
Crosshair
Select from dierent crosshair styles and colors to overlay on your screen.
58
EElite RGB Lighng
This seng controls the RGB lighng on the back of the monitor and
beneath the bezel. Both the color and style of the RGB lighng can be
adjusted.
GGame Mode
Integrang a gaming-oriented OSD design including pre-calibrated FPS,
RTS, and MOBA gaming sengs. Each mode is funconally customized
with in-game tesng and adjustments made for the best blend of color and
technology.
Gamma
Allows users to manually adjust the brightness level of the monitor’s
grayscale levels. There are six selecons: 1.8, 2.0, 2.2, 2.4, 2.6, and 2.8.
HHertz Limiter
Allows users to control how many frames the monitor can output. The
monitor will put a cap on the maximum amount of frames that can be
rendered from the monitor to save power and loading from the monitor’s
side.
Hue
Adjusts the nt of each color (red, green, blue, cyan, magenta, and yellow).
IInformaon
Displays the ming mode (video signal input) coming from the graphics
card in the computer, the LCD model number, the serial number, and the
ViewSonic® website URL. See your graphics card’s user guide for instrucons
on changing the resoluon and refresh rate (vercal frequency).
NOTE: VESA 1024 x 768 @ 60Hz, for example, means that the resoluon
is 1024 x 768 and the refresh rate is 60Hz.
Input Select
Toggles between the various input opons that are available for the
monitor.
59
LLow Input Lag
ViewSonic® oers low input lag, ulizing a monitor process reducer, which
decreases signal latency. Under the “Low Input Lag” sub-menu, you can
select the appropriate speed for your desired use from the opons.
MManual Image Adjust
Displays the “Manual Image Adjust” menu. You can manually set a variety of
image quality adjustments.
Memory Recall
Returns the adjustments back to factory sengs if the display is operang in
a factory preset ming mode listed in the “Specicaons” of this manual.
NOTE: (Excepon) This control does not aect changes made in the
“Language Select” or “Power Lock” seng.
OOset
Adjusts black levels for red, green, and blue. The gain and oset funcons
allow users to control the white balance for the upmost control when
manipulang contrast and dark scenes.
OSD Pivot
Sets the monitor OSD Menu display direcon.
Overscan
Refers to a cropped image on your monitor’s screen. A seng on your
monitor zooms in on movie content, so that you cannot see the outermost
edges of the lm.
PPower Indicator
The light that displays whether the monitor is on or o. This seng also
controls the lighng on the stand. Users can turn o the lighng eect
under “Power Indicator”. Addionally, the power indicator displays an
average color directly interpreng the input color signal received on screen.
PureXP™
Short for “Pure Experience”, this feature can enhance the visual quality of
moving objects, making them less vague with a clearer view. XP is also a
play on the life bar in some games. XP is a common & cool way for naming,
just like video industry, video eect as VFX. It also adds a more gaming &
technological touch.
60
QQuick Access
Quickly iniate some funcons and modes through the Quick Access key
and menu. Users can also dene which funcons or modes they prefer in
the Quick Access Menu via the Setup Menu in OSD. The funcon/mode will
be enabled as soon as the light-bar moves on the item, and will disable aer
removing the light-bar.
RRecall
Resets the ViewMode monitor sengs.
Resoluon Noce
The noce tells users that the current viewing resoluon is not the correct
nave resoluon. This noce will appear in the display sengs window
when seng up the display resoluon.
Response Time OD
An advanced tuning funcon for users that want to adjust their monitor’s
response me. They can select from ve (5) dierent levels to more
precisely tune the response to be as fast as needed while reducing blurring
or ghosng based on each unique gaming scenario.
SSetup Menu
Adjusts On-Screen Display (OSD) Menu sengs. Many of these sengs can
acvate on-screen display nocaons so users do not have to reopen the
menu.
Sharpness
Adjusts the picture quality of the monitor.
VViewMode
ViewSonic’s unique ViewMode feature oers “Game”, “Movie”, “Web”,
“Text”, “MAC”, and “Mono” presets. These presets are specically designed
to deliver an opmized viewing experience for dierent screen applicaons.
ViewScale
Gamers have the ability to adjust the display size of the image on the
monitor, allowing for a “best t” scenario.
61
Troubleshoong
This secon describes some common problems that you may experience when
using the monitor.
Problem or Issue Possible Soluons
No power • Make sure you have turned on the monitor by
pressing the Power buon.
• Make sure the power cord is properly and securely
connected to the monitor and power outlet.
• Plug another electrical device into the power outlet
to verify that the outlet is supplying power.
Power is On, but no
image appears on
screen
• Make sure the video cable connecng the
monitor to the computer is properly and securely
connected.
• Adjust the brightness and contrast sengs.
• Make sure the correct input source is selected.
Wrong or abnormal
colors
• If any colors (red, green, or blue) are missing,
check the video cable to make sure it is properly
and securely connected. Loose or broken pins
in the cable connector could cause an improper
connecon.
• Connect the monitor to another computer.
• If you have an older graphics card, contact
ViewSonic® for a non-DDC adapter.
Screen image is too
light or dark
• Adjust brightness and contrast sengs via the OSD
Menu.
• Reset the monitor to factory sengs.
Screen image cuts in
and out
• Make sure the correct input source is selected.
• Check for bent or broken pins in the video cable
connector.
• Make sure the video cable connecng the
monitor to the computer is properly and securely
connected.
Screen image is
blurred
• Adjust the resoluon to the correct Aspect Rao.
• Reset the monitor to factory sengs.
62
Problem or Issue Possible Soluons
The screen isn’t
centered correctly
• Adjust the horizontal and vercal controls via the
OSD Menu.
• Check the Aspect Rao.
• Reset the monitor to factory sengs.
The screen appears
yellow
• Make sure the “Blue Light Filter” is O.
The OSD Menu
does not appear
on the screen/the
OSD controls are
inaccessible
• Check whether the OSD Menu is locked.
• Turn o the monitor, unplug the power cord, plug it
back in, and then turn on the monitor.
• Reset the monitor to factory sengs.
Control panel keys do
not work
• Press only one key at a me.
• Restart the computer.
Some menus aren’t
selectable in the OSD
• Adjust the ViewMode or the input source.
• Reset the monitor to factory sengs.
No audio output • If using ear-/headphones, ensure the mini stereo
jack is connected.
• Make sure the volume is not muted, nor set to 0.
• Check the Audio Input seng.
The monitor will not
adjust
• Make sure there are no obstrucons near or on the
monitor, and that there is adequate spacing.
• For more informaon, see “Adjusng the Viewing
Angle”.
USB devices connected
to the monitor do not
work
• Make sure the USB cable is connected properly.
• Try changing to another USB port (if applicable).
• Some USB devices require a higher electric current;
connect the device directly to the computer.
The external device
is connected, but no
image appears on the
screen
• Make sure the Power is On
• Adjust brightness and contrast via the OSD Menu.
• Check the connecng cable and make sure it
is properly and securely connected. Loose or
broken pins in the cable connector could cause an
improper connecon.
63
Maintenance
General Precauons
• Make sure the monitor is turned o and the power cable is unplugged from the
power outlet.
• Never spray or pour any liquid directly onto the screen or case.
• Handle the monitor with care, as a darker-colored monitor, if scued, may show
marks more clearly than a lighter-colored monitor.
Cleaning the Screen
• Wipe the screen with a clean, so, lint-free cloth. This removes dust and other
parcles.
• If the screen is sll not clean, apply a small amount of non-ammonia, non-
alcohol based glass cleaner onto a clean, so, lint-free cloth; then wipe the
screen.
Cleaning the Case
• Use a so, dry cloth.
• If the case is sll not clean, apply a small amount of non-ammonia, non-alcohol
based, mild non-abrasive detergent onto a clean, so, lint-free cloth, then wipe
the surface.
Disclaimer
• ViewSonic® does not recommend the use of any ammonia or alcohol-based
cleaners on the display screen or case. Some chemical cleaners have been
reported to damage the screen and/or case of the monitor.
• ViewSonic® will not be liable for damage resulng from use of any ammonia or
alcohol-based cleaners.
64
Regulatory and Service Informaon
Compliance Informaon
This secon addresses all connected requirements and statements regarding
regulaons. Conrmed corresponding applicaons shall refer to nameplate labels
and relevant markings on the unit.
FCC Compliance Statement
This device complies with part 15 of FCC Rules. Operaon is subject to the following
two condions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may
cause undesired operaon. This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protecon against harmful
interference in a residenal installaon. This equipment generates, uses, and
can radiate radio frequency energy, and if not installed and used in accordance
with the instrucons, may cause harmful interference to radio communicaons.
However, there is no guarantee that interference will not occur in a parcular
installaon. If this equipment does cause harmful interference to radio or television
recepon, which can be determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separaon between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Warning: You are cauoned that changes or modicaons not expressly approved
by the party responsible for compliance could void your authority to operate the
equipment.
Industry Canada Statement
CAN ICES-003(B) / NMB-003(B)
65
The following informaon is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical
and Electronic Equipment Directive 2012/19/EU (WEEE). The mark
indicates the requirement NOT to dispose of the equipment as unsorted
municipal waste, but use the return and collection systems according to
local law.
Declaraon of RoHS2 Compliance
This product has been designed and manufactured in compliance with Direcve
2011/65/EU of the European Parliament and the Council on restricon of the use
of certain hazardous substances in electrical and electronic equipment (RoHS2
Direcve) and is deemed to comply with the maximum concentraon values issued
by the European Technical Adaptaon Commiee (TAC) as shown below:
Substance Proposed Maximum
Concentraon Actual Concentraon
Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Cadmium (Cd) 0.01% < 0.01%
Hexavalent Chromium (Cr6⁺) 0.1% < 0.1%
Polybrominated biphenyls (PBB) 0.1% < 0.1%
Polybrominated diphenyl ethers
(PBDE) 0.1% < 0.1%
Bis (2-ethylhexyl) phthalate
(DEHP) 0.1% < 0.1%
Butyl benzyl phthalate (BBP) 0.1% < 0.1%
Dibutyl phthalate (DBP) 0.1% < 0.1%
Diisobutyl phthalate (DIBP) 0.1% < 0.1%
Certain components of products as stated above are exempted under the Annex
III of the RoHS2 Direcves as noted below. Examples of exempted components
are:
• Copper alloy containing up to 4% lead by weight.
• Lead in high melng temperature type solders (i.e. lead-based alloys containing
85% by weight or more lead).
• Electrical and electronic components containing lead in a glass or ceramic other
than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or
ceramic matrix compound.
66
Indian Restricon of Hazardous Substances
Restricon on Hazardous Substances statement (India). This product complies
with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in
concentraons exceeding 0.1 weight % and 0.01 weight % for cadmium, except for
the exempons set in Schedule 2 of the Rule.
Product Disposal at End of Product Life
ViewSonic® respects the environment and is commied to working and living
green. Thank you for being part of Smarter, Greener Compung. Please visit the
ViewSonic® website to learn more.
USA & Canada:
https://www.viewsonic.com/us/company/green/go-green-with-viewsonic/#recycle-
program
Europe:
http://www.viewsoniceurope.com/eu/support/call-desk/
Taiwan:
https://recycle.epa.gov.tw/
67
Copyright Informaon
Copyright© ViewSonic® Corporaon, 2021. All rights reserved.
Macintosh and Power Macintosh are registered trademarks of Apple Inc.
Microso, Windows, and the Windows logo are registered trademarks of Microso
Corporaon in the United States and other countries.
ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are
registered trademarks of ViewSonic® Corporaon.
VESA is a registered trademark of the Video Electronics Standards Associaon.
DPMS, DisplayPort, and DDC are trademarks of VESA.
ENERGY STAR® is a registered trademark of the U.S. Environmental Protecon
Agency (EPA).
As an ENERGY STAR® partner, ViewSonic® Corporaon has determined that this
product meets the ENERGY STAR® guidelines for energy eciency.
Disclaimer: ViewSonic® Corporaon shall not be liable for technical or editorial
errors or omissions contained herein; nor for incidental or consequenal damages
resulng from furnishing this material, or the performance or use of this product.
In the interest of connuing product improvement, ViewSonic® Corporaon
reserves the right to change product specicaons without noce. Informaon in
this document may change without noce.
No part of this document may be copied, reproduced, or transmied by any means,
for any purpose without prior wrien permission from ViewSonic® Corporaon.
XG321UG_UG_ENG_Rev. 1A_2021-08-25
68
Customer Service
For technical support or product service, see the table below or contact your
reseller.
NOTE: You will need the product’s serial number.
Country/ Region Website Country/ Region Website
Asia Pacic & Africa
Australia www.viewsonic.com/au/ Bangladesh www.viewsonic.com/bd/
中国 (China) www.viewsonic.com.cn 香港 (繁體中文) www.viewsonic.com/hk/
Hong Kong (English) www.viewsonic.com/hk-en/ India www.viewsonic.com/in/
Indonesia www.viewsonic.com/id/ Israel www.viewsonic.com/il/
日本 (Japan) www.viewsonic.com/jp/ Korea www.viewsonic.com/kr/
Malaysia www.viewsonic.com/my/ Middle East www.viewsonic.com/me/
Myanmar www.viewsonic.com/mm/ Nepal www.viewsonic.com/np/
New Zealand www.viewsonic.com/nz/ Pakistan www.viewsonic.com/pk/
Philippines www.viewsonic.com/ph/ Singapore www.viewsonic.com/sg/
臺灣 (Taiwan) www.viewsonic.com/tw/ ประเทศไทย www.viewsonic.com/th/
Việt Nam www.viewsonic.com/vn/ South Africa & Maurius www.viewsonic.com/za/
Americas
United States www.viewsonic.com/us Canada www.viewsonic.com/us
Lan America www.viewsonic.com/la
Europe
Europe www.viewsonic.com/eu/ France www.viewsonic.com/fr/
Deutschland www.viewsonic.com/de/ Қазақстан www.viewsonic.com/kz/
Россия www.viewsonic.com/ru/ España www.viewsonic.com/es/
Türkiye www.viewsonic.com/tr/ Україна www.viewsonic.com/ua/
United Kingdom www.viewsonic.com/uk/
69
Limited Warranty
ViewSonic® Display
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and
workmanship during the warranty period. If a product proves to be defecve
in material or workmanship during the warranty period, ViewSonic® will, at its
sole opon, and as your sole remedy, repair or replace the product with a similar
product. Replacement Product or parts may include remanufactured or refurbished
parts or components. The repair or replacement unit or parts or components will
be covered by the balance of the me remaining on the customer’s original limited
warranty and the warranty period will not be extended. ViewSonic® provides
no warranty for any third-party soware whether included with the product or
installed by the customer, installaon of any unauthorized hardware parts or
components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes
and does not cover” secon).
How long the warranty is eecve:
ViewSonic® displays are warranted for between 1 and 3 years, depending on your
country of purchase, for all parts including the light source and for all labor from
the date of the rst consumer purchase.
Who the warranty protects:
This warranty is valid only for the rst consumer purchaser.
What the warranty excludes and does not cover:
• Any product on which the serial number has been defaced, modied, or
removed.
• Damage, deterioraon, or malfuncon resulng from:
Accident, misuse, neglect, re, water, lightning, or other acts of nature,
unauthorized product modicaon, or failure to follow instrucons supplied
with the product.
Repair or aempted repair by anyone not authorized by ViewSonic®.
Damage to or loss of any programs, data, or removable storage media.
Normal wear and tear.
Removal or installaon of the product.
• Soware or data loss occurring during repair or replacement.
• Any damage of the product due to shipment.
70
• Causes external to the product, such as electric power uctuaons or failure.
• Use of supplies or parts not meeng ViewSonic’s specicaons.
• Failure of owner to perform periodic product maintenance as stated in the User
Guide.
• Any other cause which does not relate to a product defect.
• Damage caused by stac (non-moving) images displayed for lengthy periods of
me (also referred to as image burn-in).
• Soware - Any third-party soware included with the product or installed by the
customer.
• Hardware/Accessories/Parts/Components – Installaon of any unauthorized
hardware, accessories, consumable parts or components (e.g. Projector Lamps).
• Damage to, or abuse of, the coang on the surface of the display through
inappropriate cleaning as described in the product User Guide.
• Removal, installaon, and set-up service charges, including wall-mounng of the
product.
How to get service:
• For informaon about receiving service under warranty, contact ViewSonic®
Customer Support (Please refer to the “Customer Service” page). You will need
to provide your product’s serial number.
• To obtain warranty service, you will be required to provide: (a) the original dated
sales slip, (b) your name, (c) your address, (d) a descripon of the problem, and
(e) the serial number of the product.
• Take or ship the product, freight prepaid, in the original container to an
authorized ViewSonic® service center or ViewSonic®.
• For addional informaon or the name of the nearest ViewSonic® service center,
contact ViewSonic®.
Limitaon of implied warranes:
There are no warranes, express or implied, which extend beyond the descripon
contained herein including the implied warranty of merchantability and tness for a
parcular purpose.
71
Display Warranty Term Template In UG
VSC_TEMP_2007
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product.
ViewSonic® shall not be liable for:
• Damage to other property caused by any defects in the product, damages
based upon inconvenience, loss of use of the product, loss of me, loss of
prots, loss of business opportunity, loss of goodwill, interference with business
relaonships, or other commercial loss, even if advised of the possibility of such
damages.
• Any other damages, whether incidental, consequenal or otherwise.
• Any claim against the customer by any other party.
• Repair or aempted repair by anyone not authorized by ViewSonic®.
Eect of state law:
This warranty gives you specic legal rights, and you may also have other rights
which vary from state to state. Some states do not allow limitaons on implied
warranes and/or do not allow the exclusion of incidental or consequenal
damages, so the above limitaons and exclusions may not apply to you.
Sales outside the U.S.A. and Canada:
For warranty informaon and service on ViewSonic® products sold outside of the
U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.
The warranty period for this product in mainland China (Hong Kong, Macao,
and Taiwan Excluded) is subject to the terms and condions of the Maintenance
Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found at:
http://www.viewsonic.com/eu/ under “Support/Warranty Informaon”.
72
Mexico Limited Warranty
ViewSonic® Display
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and
workmanship, under normal use, during the warranty period. If a product
proves to be defecve in material or workmanship during the warranty period,
ViewSonic® will, at its sole opon, repair or replace the product with a like product.
Replacement product or parts may include remanufactured or refurbished parts or
components & accessories.
How long the warranty is eecve:
ViewSonic® LCD displays are warranted for between 1 and 3 years, depending on
your country of purchase, for all parts including the light source and for all labour
from the date of the rst consumer purchase.
Who the warranty protects:
This warranty is valid only for the rst consumer purchaser.
What the warranty excludes and does not cover:
• Any product on which the serial number has been defaced, modied or
removed.
• Damage, deterioraon, or malfuncon resulng from:
Accident, misuse, neglect, re, water, lightning, or other acts of nature,
unauthorized product modicaon, unauthorized aempted repair, or
failure to follow instrucons supplied with the product.
Causes external to the product, such as electrical power uctuaons or
failure.
Use of supplies or parts not meeng ViewSonic®’s specicaons.
Normal wear and tear.
Any other cause which does not relate to a product defect.
• Any product exhibing a condion commonly known as “image burn-in” which
results when a stac image is displayed on the product for an extended period of
me.
• Removal, installaon, insurance, and set-up service charges.
73
How to get service:
For informaon about receiving service under warranty, contact ViewSonic®
Customer Support (Please refer to the aached “Customer Service” page). You
will need to provide your product’s serial number, so please record the product
informaon in the space provided below on your purchase for your future use.
Please retain your receipt of proof of purchase to support your warranty claim.
For Your Records
Product Name: Model Number:
Document Number: Serial Number:
Purchase Date: Extended Warranty Purchase? (Y/N)
If so, what date does warranty expire?
• To obtain warranty service, you will be required to provide (a) the original dated
sales slip, (b) your name, (c) your address, (d) a descripon of the problem, and
(e) the serial number of the product.
• Take or ship the product, in the original container packaging, to an authorized
ViewSonic® service center.
• Round trip transportaon costs for in-warranty products will be paid by
ViewSonic®.
Limitaon of implied warranes:
There are no warranes, express or implied, which extend beyond the descripon
contained herein including the implied warranty of merchantability and tness for a
parcular purpose.
Exclusion of damages:
ViewSonic®’s liability is limited to the cost of repair or replacement of the product.
ViewSonic® shall not be liable for:
• Damage to other property caused by any defects in the product, damages
based upon inconvenience, loss of use of the product, loss of me, loss of
prots, loss of business opportunity, loss of goodwill, interference with business
relaonships, or other commercial loss, even if advised of the possibility of such
damages.
• Any other damages, whether incidental, consequenal or otherwise.
• Any claim against the customer by any other party.
• Repair or aempted repair by anyone not authorized by ViewSonic®.
74
Contact Informaon for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporavo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099 hp://www.viewsonic.com/la/soporte/index.htm
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo:
Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: 01-66-22-14-9005
E-Mail: disc2@hmo.megared.net.mx
Villahermosa:
Compumantenimietnos Garanzados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: compumantenimientos@prodigy.net.mx
Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: datos@puebla.megared.net.mx
Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V. Av.
Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: 01-22-91-00-31-67
E-Mail: gacosta@qplus.com.mx
Chihuahua:
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: 4136954
E-Mail: Cefeo@soluglobales.com
Cuernavaca:
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: aquevedo@compusupportcva.com
Distrito Federal:
QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: 01(52)55-50-00-27-35
E-Mail : gacosta@qplus.com.mx
Guadalajara, Jal.:
SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281
Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco
Tel: 01(52)33-36-15-15-43
E-Mail: mmiranda@servicrece.com
Guerrero Acapulco:
GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: 744-48-32627
Monterrey:
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: 8129-5103
E-Mail: aydeem@gps1.com.mx
MERIDA:
ELECTROSER
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: (52) 999-925-1916
E-Mail: rrrb@sureste.com
Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: 01(52)95-15-15-22-22
Fax: 01(52)95-15-13-67-00
E-Mail. gpotai2001@hotmail.com
Tijuana:
STD
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembr
Tijuana, Mexico
FOR USA SUPPORT:
ViewSonic® Corporaon
381 Brea Canyon Road, Walnut, CA. 91789 USA
Tel: 800-688-6688
E-Mail: hp://www.viewsonic.com
LCD Mexico Warranty Term Template In UG
VSC_TEMP_2008
C0 M91 Y72 K24
Process Color
C0 M0 Y0 K100
Process Color
C0 M91 Y72 K24
Process Color
Pantone Black C
Spot Color
Pantone 187 C
Spot Color
Pantone Black C
Spot Color
Pantone 187 C
Or Spot Color