Table of Contents
- First things first
- Your Acer notebook tour
- Using the keyboard
- Using the Precision Touchpad
- Recovery
- Using a Bluetooth connection
- Connecting to the Internet
- Bluelight Shield
- Securing your computer
- Fingerprint Reader
- BIOS utility
- Power management
- Battery pack
- Traveling with your computer
- Universal Serial Bus (USB)
- USB Type-C port
- Thunderbolt 4 port
- Video and audio connectors
- HDMI
- Frequently asked questions
- Internet and online security
Acer AP714-51GT-78B1 User Manual
Displayed below is the user manual for AP714-51GT-78B1 by Acer which is a product in the Notebooks category. This manual has pages.
Related Manuals
User’s Manual
2 -
© 2020. All Rights Reserved.
Porsche Design Acer Book RS
Covers: AP714-51T / AP714-51GT
This revision: September 2020
Register your Acer product
If your new device runs on Windows OS, you may have had your product
registered automatically while you start up your device with Windows
OS.
Log in at www.acer.com/myproducts with the email address you
registered for Windows OS to review your product record. (Reset your
password if you do not know it.)
If the record is not found, please follow the steps below to register.
1.Ensure you are connected to the Internet.
2.Go to www.acer.com/register-product.
3.Sign in or sign up for an Acer ID.
4.Enter S/N or SNID of your device to register it.
Important
This manual contains proprietary information that is protected by copyright
laws. The information contained in this manual is subject to change without
notice. Some features described in this manual may not be supported
depending on the Operating System version. Images provided herein are for
reference only and may contain information or features that do not apply to
your computer. Acer Group shall not be liable for technical or editorial errors
or omissions contained in this manual.
Model number: _____________________________
Serial number: _____________________________
Date of purchase: ___________________________
Place of purchase: ___________________________
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States
and other countries.
Table of contents - 3
TABLE OF CONTENTS
First things first 6
Your guides........................................................ 6
Basic care and tips for using your
computer ........................................................... 7
Turning your computer off.............................. 7
Taking care of your computer........................ 7
Taking care of your AC adapter ..................... 8
Cleaning and servicing..................................... 8
Guidelines for safe battery usage ................. 9
Internal battery ............................................. 11
Your Acer notebook tour 12
Screen view.................................................... 12
Keyboard view............................................... 13
Left view ......................................................... 14
USB Type-A information.............................. 14
USB Type-C information.............................. 14
Adapter information ...................................... 15
Right view ...................................................... 16
Base view........................................................ 17
Using the keyboard 18
Lock keys........................................................ 18
Special keys ................................................... 18
Hotkeys ........................................................... 19
Windows keys ............................................... 20
Using the Precision Touchpad 21
Touchpad gestures....................................... 21
Changing touchpad settings..................... 23
Recovery 25
Creating a file history backup ................... 25
Backing up your wireless and LAN drivers 27
Creating a factory default backup........... 28
Restoring your computer............................ 32
Reset this PC and keep my files................. 32
Reset this PC and remove everything ...... 34
Using a Bluetooth connection 38
Enabling and disabling Bluetooth............ 38
Enable Bluetooth and add a device ........... 38
Connecting to the Internet 40
Connecting to a wireless network........... 40
Connecting to a wireless LAN..................... 40
Bluelight Shield 43
Securing your computer 45
Using a computer security lock................ 45
Using passwords .......................................... 45
Entering passwords ....................................... 46
Fingerprint Reader 47
How to use the fingerprint reader............ 47
BIOS utility 52
Boot sequence............................................... 52
Setting passwords........................................ 52
Power management 53
Saving power.................................................. 53
Battery pack 55
Battery characteristics................................ 55
Charging the battery ..................................... 55
Optimizing battery life .................................. 56
Checking the battery level........................... 57
Battery-low warning...................................... 57
Traveling with your computer 58
Disconnecting from the desktop.............. 58
Moving around............................................... 58
Preparing the computer ............................... 58
What to bring to meetings .......................... 59
Taking the computer home ........................ 59
Preparing the computer ............................... 59
What to take with you................................... 60
Special considerations.................................. 60
Setting up a home office.............................. 60
Traveling with the computer...................... 61
Preparing the computer ............................... 61
What to take with you................................... 61
Special considerations.................................. 61
Traveling internationally.............................. 62
Preparing the computer ............................... 62
What to bring with you................................. 62
Special considerations.................................. 62
Universal Serial Bus (USB) 64
USB Type-C port 65
Thunderbolt 4 port 66
Displays ........................................................... 66
Video and audio connectors 67
Connecting a monitor.................................. 67
Headphones and microphone.................... 67
HDMI 69
Frequently asked questions 71
Requesting service....................................... 73
Tips and hints for using Windows 10...... 75
4 - Table of contents
How do I get to Start? ................................... 75
How do I turn off my computer? ................ 75
How do I unlock my computer?.................. 75
How do I set the alarm?................................ 77
Where are my apps?...................................... 77
What is a Microsoft ID (account)?............. 78
How do I check for Windows updates?.... 79
Where can I get more information?........... 79
Troubleshooting............................................ 80
Troubleshooting tips ..................................... 80
Error messages ............................................... 80
Internet and online security 82
First steps on the net................................... 82
Protecting your computer............................ 82
Choose an Internet Service Provider......... 82
Network connections .................................... 84
Surf the Net! .................................................... 85
Internet security software ........................... 86
Getting started...
In this section you will find:
• Useful information on caring for your computer and your health
• Where to find the power button, ports and connectors
• Tips and tricks for using the touchpad and keyboard
• How to create recovery backups
• Guidelines for connecting to a network and using Bluetooth
• Information on using Acer’s bundled software
6 - First things first
FIRST THINGS FIRST
We would like to thank you for making this Acer notebook your choice
for meeting your mobile computing needs.
Your guides
To help you use your Acer notebook, we have designed a set of guides:
The Quick Start Guide introduces you to the basic features and
functions of your new computer. For more on how your computer can
help you to be more productive, please refer to the User’s Manual. This
guide contains detailed information on such subjects as system utilities,
data recovery, expansion options and troubleshooting.
Once you have connected to the internet, you can download updates for
your computer from:
http://go.acer.com/?id=17883
1. The link will open the Acer Support webpage.
2. Scroll down to Drivers and Manuals and search for your model by
pasting in or manually entering the serial number, SNID, or product
model.
3. From this page you can also download and install the Acer
identification utility that will automatically detect your computer’s
serial number and SNID and allow you to copy it to the clipboard.
4. Once you have found your product model, any updates, or
documents will be listed.
Basic care and tips for using your computer
Turning your computer off
To turn the power off, do any of the following:
• Use the Windows shutdown command: Press the Windows key or
select the Windows Start button, select Power > Shut down.
First things first - 7
• Right-click the Windows Start button > Shut down or sign out > Shut
down.
If you need to power down the computer for a short while, but don’t
want to completely shut it down, you can put it to Sleep by doing any of
the following:
• Press the power button.
• Press the sleep hotkey.
• Press the Windows key or select the Windows Start button, select
Power > Sleep.
• Right-click the Windows Start button > Shut down or sign out >
Sleep.
Taking care of your computer
Your computer will serve you well if you take care of it.
• Only use the adapter provided with your device, or an Acer-approved
adapter to power your device.
• Do not expose the computer to direct sunlight. Do not place it near
sources of heat, such as a radiator.
• Do not expose the computer to temperatures below 0º C (32º F) or
above 50º C (122º F).
• Do not subject the computer to magnetic fields.
• Do not expose the computer to rain or moisture.
• Do not spill water or any liquid on the computer.
• Do not subject the computer to heavy shock or vibration.
• Do not expose the computer to dust or dirt.
• Never place objects on top of the computer.
Note
If you cannot power off the computer normally, press and hold the power
button for up to ten seconds to shut down the computer. If you turn off the
computer and want to turn it on again, wait at least two seconds before
powering up.
8 - First things first
• Do not slam the computer display when you close it.
• Never place the computer on uneven surfaces.
Taking care of your AC adapter
Here are some ways to take care of your AC adapter:
• Do not connect the adapter to any other device.
• Do not step on the power cord or place heavy objects on top of it.
Route the power cord and any cables away from where people walk.
• When unplugging the power cord, do not pull on the cord itself but
pull on the plug.
• The total ampere ratings of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extension
cord. Also, the total current rating of all equipment plugged into a
single wall outlet should not exceed the fuse rating.
Cleaning and servicing
When cleaning the computer, follow these steps:
1.Turn off the computer.
2.Disconnect the AC adapter.
3.Use a soft, moist cloth. Do not use liquid or aerosol cleaners.
If your computer is dropped or visibly damaged, or does not work
normally, please contact your nearest authorized Acer service center.
First things first - 9
Guidelines for safe battery usage
Precautions when charging batteries
The useful lifespan of a battery is adversely affected by the following
behavior:
• Constantly charging the battery/device when already at full capacity.
• Charging the battery/device at temperatures above 35 °C (95 °F) or
below 0 °C (32 °F).
To prevent damage, follow these precautions:
• Stop charging the battery once it reaches 100% capacity; regularly or
frequently charging a fully charged battery for an extended period of
time may cause battery deformation or damage. We recommend that
you recharge the device when the battery level drops below 70%
capacity.
• Do not charge battery in temperatures above 35 °C (95 °F) or below
0 °C (32 °F). Charging in abnormally high or abnormally low
temperatures can cause battery deformation or damage.
• The charging port must be clean and free from debris and should only
be used with Acer charging equipment. Use of a non-Acer battery or
charging equipment can cause damage to the product and will void
the warranty.
• If you plan to store the device for a long period of time, turn-off the
device, remove AC power and store the product at room temperature
(0 °C - 35 °C) in a dry (humidity: 45% - 80%), well-ventilated area.
Avoid direct sunlight, high temperatures and high humidity. Do not
leave your device’s battery completely discharged for a long period of
Warning
When using a charging cart or a small space to simultaneously charge or
operate multiple devices , the area must be well- ventilated and the
temperature kept between 0 °C (32 °F) to 35 °C (95 °F) and battery charging
must be stopped when 100% capacity is reached.
Continuous charging can cause deformation or damage to the battery/
device.
10 - First things first
time; this may cause battery deformation or damage. We recommend
that the battery is checked and charged to approximately 50%
capacity every 6 months.
• ONLY CHARGE THE BATTERY IN A CLEAN, WELL VENTILATED AREA.
Precautions when replacing the battery
Improper replacement or mishandling could damage the battery, cause
overheating, result in injury, and risk fire or explosion.
• Device with built-in battery: A built-in battery must be replaced by an
authorized service center. Do not attempt to replace or remove the
battery by yourself.
• Device with removable battery: The battery should only be replaced
with parts approved by Acer. Do not replace the battery with any parts
other than approved ones.
This notebook uses a Lithium-based battery. Do not use it in a humid,
wet or corrosive environment. Do not put, store or leave your product in
or near a heat source, in a high temperature location, in strong direct
sunlight, in a microwave oven or in a pressurized container, and do not
expose it to temperatures over 50 °C (122 °F).
Failure to follow these guidelines may cause the battery to leak acid,
become hot, explode or ignite and cause injury and/or damage. Do not
pierce, open or disassemble the battery. If the battery leaks and you
come into contact with the leaked fluids, rinse thoroughly with water
and seek medical attention immediately. For safety reasons, and to
prolong the lifetime of the battery, charging will must not occur at
temperatures below 0 °C (32 °F) or above 35 °C (95 °F).
Warning
Batteries may explode if not handled properly.
Do not disassemble or dispose of batteries in fire.
Do not short external contacts, crush, puncture or otherwise tamper with
batteries. Keep batteries away from children.
Follow local regulations when disposing of used batteries.
First things first - 11
The full performance of a new battery is achieved only after two or three
complete charge and discharge cycles. The battery can be charged and
discharged hundreds of times, but it will eventually wear out. When the
operation time becomes noticeably shorter than normal, check an
authorized reseller to purchase a new battery.
Use the battery only for its intended purpose. Never use any charger or
battery that is damaged. Do not short-circuit the battery. Accidental
short-circuiting can occur when a metallic object such as a coin, clip or
pen causes direct connection of the positive (+) and negative (-)
terminals of the battery. (These look like metal strips on the battery.)
This might happen, for example, when you carry a spare battery in your
pocket or purse. Short-circuiting the terminals may damage the battery
or the connecting object.
The capacity and lifetime of the battery will be reduced if the battery is
left in hot or cold places, such as in a closed car in summer or winter.
Always try to keep the battery between 15° C and 25° C (59° F and
77° F). A device with a hot or cold battery may not work temporarily,
even when the battery is fully charged. Battery performance is
especially limited in temperatures well below freezing.
Do not dispose of batteries in a fire as they may explode. Batteries may
also explode if damaged. Dispose of batteries according to local
regulations. Please recycle when possible. Do not dispose as household
waste.
Wireless devices may be susceptible to interference from the battery,
which could affect performance.
Internal battery
• Do not attempt to replace a built-in rechargeable battery, battery
replacement must be done by an Acer- authorized repair facility.
• Recharge the battery by following the instruction included in the
product documentation.
Note
Please refer to www.acer.com for battery shipping documents.
12 - Your Acer notebook tour
YOUR ACER NOTEBOOK TOUR
After setting up your computer, let us show you around your new Acer
computer.
Screen view
3
1
2
#Icon Item Description
1Microphones Internal digital microphone for sound
recording.
2Camera
Camera for video communication or
taking photos.
A light next to the camera indicates
that the camera is active.
3Touchscreen Displays computer output, supports
multi-touch input.
Your Acer notebook tour - 13
Keyboard view
4
1
3
2
#Icon Item Description
1Keyboard For entering data into your computer.
See "Using the keyboard" on page 18.
2Fingerprint reader Fingerprint reader for Windows Hello
and security.
3Touchpad
Touch-sensitive pointing device.
The touchpad and selection buttons
form a single surface.
Press down firmly on the touchpad
surface to perform a left click.
Press down firmly on the lower right
corner to perform a right click.
4Power button Turns the computer on and off.
14 - Your Acer notebook tour
Left view
1 3 4
2
#Icon Item Description
1DC-in jack Connects to an AC adapter.
2HDMI port Supports high-definition digital video
connections.
3USB port with
power-off charging Connects to USB devices.
4USB Type-C /
Thunderbolt™ 4 port
Connects to USB devices with a USB
Type-C connector.
Supports Thunderbolt™ 4 and displays.
USB Type-A information
• USB 3.2 Gen 1 compatible ports are blue.
• Compatible with USB 3.2 Gen 1 and earlier devices.
• For optimal performance, use USB 3.2 Gen 1-certified devices.
• Defined by the USB 3.2 Gen 1 specification (SuperSpeed USB).
USB Type-C information
• USB 3.2 Gen 2 with transfer speeds up to 10 Gbps.
• Supports DisplayPort™ audio/video output.
• Compatible with Thunderbolt™ 4.
• Delivers up to 3 A at 5 V DC for USB charging.
• DC-in: requires power adapter or power source providing 65 W at
20 V.
For optimal performance, please use a certified Acer power adapter or
USB Power Delivery device.
Your Acer notebook tour - 15
Adapter information
Your computer ships with two power adapters, and it will operate
normally with one power adapter connected.
• Wall-mount type power adapter: its ultra-portable plug design,
making it an ideal travel adapter (the plug type may vary by regions).
• USB Type-C power adapter: it offers fast and efficient charging
wherever—at home, in the office for convenient access to power.
16 - Your Acer notebook tour
Right view
1 3 4
2
#Icon Item Description
1Headset/speaker
jack
Connects to audio devices (e.g.,
speakers, headphones) or a headset
with microphone.
2USB port Connects to USB devices.
3
Power indicator Indicates the computer’s power
status.
Battery indicator
Indicates the computer’s battery
status.
Charging: The light shows amber
when the battery is charging.
Fully charged: The light shows blue
when in AC mode.
4Kensington lock
slot
Connects to a Kensington-compatible
security lock.
Your Acer notebook tour - 17
Base view
3
1
2
#Icon Item Description
1Ventilation and
cooling fan
Allows the computer to stay cool.
Do not cover or obstruct the openings.
2Speakers Deliver stereo audio output.
3Battery reset
pinhole
Simulates removing and reinstalling
the battery.
Insert a paperclip into the hole and
press for four seconds.
18 - Using the keyboard
USING THE KEYBOARD
The keyboard has full-sized keys, a numeric keypad, separate cursor,
lock, Windows, special keys and hotkeys.
Lock keys
The keyboard has lock keys which you can use to turn keyboard
functions on and off.
Special keys
Your computer’s keyboard includes keys that activate special functions.
The function of each key is clearly marked with an icon.
Lock key Description
Caps Lock When Caps Lock is on, all alphabetic characters typed
are in uppercase.
Num Lock
When Num Lock is on, the keypad is in numeric mode.
The keys function as a calculator (complete with the
arithmetic operators +, -, *, and /). Use this mode
when you need to do a lot of numeric data entry.
Icon Function Description
Sleep Puts the computer in Sleep mode.
Flight mode Turns on / off the computer's network
devices.
Brightness down Decreases the screen brightness.
Brightness up Increases the screen brightness.
Display toggle
Switches display output between the
display screen, external monitor (if
connected) and both.
Using the keyboard - 19
Hotkeys
To activate hotkeys, press and hold the Fn key before pressing the other
key in the hotkey combination.
Display off Turns the display screen backlight off to
save power. Press any key to return.
Touchpad toggle Turns the built-in touchpad on and off.
Keyboard
backlight toggle Turns the keyboard backlight on and off.
Speaker toggle Turns the speakers on and off.
Volume down Decreases the sound volume.
Volume up Increases the sound volume.
NumLk Numeric Lock Turns the embedded numeric keypad on or
off.
Pause
Break Pause / Break Sends a Break Command.
Icon Function Description
Hotkey Icon Description
Fn + F1-F12 Activates the F1 to F12 keys.
Fn + F
Switches fan mode between Silent, Normal and
Performance.
For more information on how to achieve optimal
cooling efficiency in different scenarios, please
launch Acer Quick Access application.
Fn + Delete Insert Turns Insert on or off.
Fn + Pg Up Scrolls up a page in a document.
Fn + Pg Dn Scrolls down a page in a document.
20 - Using the keyboard
Windows keys
The keyboard has two keys that perform Windows-specific functions.
Note
To swap the hotkey and special function of the F1 to F12 keys, change the
function key setting in the BIOS (to open the BIOS press F2 when starting your
computer, then select the Main menu and change Function key behavior to
Function keys).
(Specifications vary depending on model.)
Key Description
Windows key Pressed alone it returns to the Start screen
or to return to the last open app.
Application key This key has the same effect as clicking the
right mouse button.
Using the Precision Touchpad - 21
USING THE PRECISION TOUCHPAD
The touchpad controls the arrow (or 'cursor') on the screen. As you
slide your finger across the touchpad, the cursor will follow this
movement. The Precision Touchpad (PTP) is designed to provide a more
uniform, smooth, and accurate touchpad experience. Many applications
support precision touchpad gestures that use one or more fingers,
however, some gestures may not be supported by the specific
application or program you are using.
Touchpad gestures
Single-finger slide
Slide a finger across the touchpad to move the cursor.
Single-finger press or tap
Press the touchpad down, or lightly tap the touchpad with
your finger, to perform a 'click', which will select or start an
item. Quickly repeat the tap to perform a double tap or
'double click'.
Two-finger press
Lightly tap the touchpad with two fingers to perform a
'right click'. In the Start screen, this will toggle the app
commands. In most apps this will open a context menu
related to the selected item.
Two-finger slide
Swiftly scroll through web pages, documents and playlists
by placing two fingers on the touchpad and moving both in
any direction.
22 - Using the Precision Touchpad
Two-finger pinch
Zoom in and out of photos, maps and documents with a
simple finger-and-thumb gesture.
Three-finger press
Lightly tap the touchpad with three fingers to open the
Search Windows.
Three-finger swipe
Swipe across the touchpad with three fingers.
• Swipe up to open Task View. Move the cursor over a
window and tap the touchpad to select that window, or
swipe downwards to exit Task View.
• Swipe down to minimize all open windows and show
Desktop; swipe upwards to restore the minimized
windows.
• Swipe left or right to switch between open windows.
Four-finger press
Lightly tap the touchpad with four fingers to open the
Action Center.
Four-finger swipe
Swipe across the touchpad with four fingers.
• Swipe up to open Task View. Move the cursor over a
window and tap the touchpad to select that window, or
swipe downwards to exit Task View.
• Swipe down to minimize all open windows and show
Desktop; swipe upwards to restore the minimized
windows.
Using the Precision Touchpad - 23
The precision touchpad includes added technology features that help
recognize and prevent unintentional gestures such as accidental taps,
gestures, and pointer movement.
Changing touchpad settings
To change the touchpad settings to suit your personal requirements,
please do the following.
1.In the icon tray in the lower right-hand corner of the screen, select the
Notifications icon to open the Notifications pane.
2.Select All settings.
3.Select Devices > Touchpad.
Note
The touchpad is sensitive to finger movement; the lighter the touch, the better
the response. Please keep the touchpad and your fingers dry and clean.
24 - Using the Precision Touchpad
4.Now you can adjust the settings to suit your personal needs. You can
switch off the touchpad if you prefer to use a mouse. Or you can
adjust the touchpad sensitivity to suit your needs. Scroll down to see
more settings.
Recovery - 25
RECOVERY
If you are having trouble with your computer, and the frequently asked
questions (see Got a question? on page 70) do not help, you can recover
your computer.
This section describes the recovery tools available on your computer.
Acer provides Acer Care Center, which allows you to reset your PC,
refresh your PC, backup files/data or create a factory default backup. If
you cannot access Acer Care Center, click Settings in the Start menu,
select Update & Security and then click Recovery.
Creating a file history backup
Recovery Management allows you to quickly and easily back up your
files and restore them if the originals are lost, damaged or deleted.
1.From Start, select Care Center then Recovery Management.
2.Select the Backup tab and click Get started for Create backup to open
the Backup window.
Note
Acer Care Center vary depending on model or Operating System.
26 - Recovery
3.Plug in the USB drive (or a portable external hard drive) and click + to
add a drive. Select the USB drive from the drop-down list.
4.Click More options to select back-up options which best fit your
needs, such as schedule the backup interval, how long you want to
keep those backups (default is Forever), which folders to be backed
up or be excluded. Click Back up now to continue.
Recovery - 27
5.Follow the process until it completes.
6.Unplug the USB drive (or a portable external hard drive) and label it
clearly.
Backing up your wireless and LAN drivers
Back up your wireless and LAN drivers. You can use these backups to
install the wireless and LAN drivers if you install another operating
system.
1.From Start, select Care Center then Recovery Management.
2.Select the Backup tab and click Get started for Backup wireless and
LAN drivers. Choose a folder to save your drivers and select OK.
3.You will be shown the backup progress on the screen.
Important
Write a unique, descriptive label on the backup, such as 'File History Recovery
Backup'. Make sure you keep the backup in a safe place that you will
remember.
28 - Recovery
Creating a factory default backup
Recovery Management allows you to quickly and easily back up your
operating system, installed apps and data.
1.From Start, select Care Center then Recovery Management.
2.Select the Backup tab and click Get started for Create backup to open
the Backup window.
3.If you would like to backup not only your files but also the entire
system, select Go to Backup and Restore (Windows 7).
Recovery - 29
4.Click Security and Maintenance in the bottom left of the page and
click Recovery.
30 - Recovery
5.Select Create a recovery drive to open the Recovery Drive window.
6.Make sure Back up system files to the recovery drive is selected and
click Next.
Recovery - 31
7.Plug in the USB drive and wait for the PC to detect the USB drive then
click Next.
8.Everything on the drive will be deleted. Click Create to continue.
9.You will be shown the backup progress on the screen.
10.Follow the process until it completes.
11.Unplug the USB drive and label it clearly.
32 - Recovery
Restoring your computer
Recovery Management allows you to quickly and easily restore your
computer back to its default status. You can choose to keep your files or
remove them before reinstalling Windows.
Reset this PC and keep my files
1.From Start, select Care Center then Recovery Management.
2.Select the Restore tab and click Get started to open the Recovery
window.
Important
Write a unique, descriptive label on the backup, such as 'Windows Recovery
Backup'. Make sure you keep the backup in a safe place that you will
remember.
Note
Since the recovery backup requires at least 8
G B o f s t o r a g e a f t e r f o r m a t t i n g ,
it is recommended to use a USB drive with a capacity of 16
GB or larger.
Recovery - 33
3.Click Get started to Choose an option. Select Keep my files to refresh
your PC and reinstall your operating system without removing your
personal files. Click Next to continue.
Important
If you have apps installed on your PC, they will be removed. If you'd like not to
restore apps and setting that came with your PC, go to Change settings and
turn off the option to not restore preinstalled apps that came with this PC
before proceeding the restore progress. Click Confirm to continue.
34 - Recovery
4.Resetting the PC will reinstall Windows, change settings back to their
factory defaults and remove all preinstalled apps and programs
without removing your personal files. Click Reset to continue. This will
take a while and your PC will restart.
5.You will be shown the reset progress on the screen. The screen will
turn off during the reset process.
6.The screen will turn back on when it is installing Windows. Your PC
will restart several times during the reset process.
7.Follow the process until it completes.
8.When your PC has completed the reset process, Windows will have
been reset back to its factory default settings without removing your
personal files.
Reset this PC and remove everything
1.From Start, select Care Center then Recovery Management.
Recovery - 35
2.Select the Restore tab and click Get Started to open the Recovery
window.
36 - Recovery
3.Click Get started to Choose an option. Select Remove everything to
reset your PC back to its factory default.
4.Click Change settings to choose restore settings (Data erasure and
Data drives) which best fit your needs. Then click Confirm to
continue.
Recovery - 37
5.Make sure all settings are properly made, click Next to continue.
6. Click Reset to continue.
7.You will be shown the reset progress on the screen. The screen will
turn off during the reset process.
8.The screen will turn back on when it is installing Windows. Your PC
will restart several times during the reset process.
9.Follow the process until it completes.
10.When your PC has completed the reset process, Windows will use
factory default settings.
Warning
Turn on "Data erasure" will remove all of your personal files and accounts,
along with pre-existing drivers that may affect your Windows installation.
38 - Using a Bluetooth connection
USING A BLUETOOTH CONNECTION
Bluetooth is a technology enabling you to transfer data wirelessly over
short distances between many different types of devices. Bluetooth-
enabled devices include computers, cell phones, tablets, wireless
headsets, and keyboards.
To use Bluetooth, you must ensure the following:
1.Bluetooth is enabled on both devices.
2.Your devices are "paired" (or connected).
Enabling and disabling Bluetooth
The Bluetooth adapter must be enabled on both devices. For your
computer, this may be an external switch, a software setting, or a
separate Bluetooth dongle plugged into the computer’s USB port (if no
internal Bluetooth adapter is available).
Enable Bluetooth and add a device
Every new device must first be "paired" with your computer’s Bluetooth
adapter. This means it must first be authenticated for security purposes.
You only need to pair once. After that, simply turning on the Bluetooth
adapter of both devices will connect them.
Bluetooth on your computer is disabled by default. To enable your
computer’s Bluetooth adapter, do the following:
1.Press the Windows key or select the Windows Start button > Settings
> Devices > Bluetooth & other devices, and click the toggle under
Bluetooth to enable/disable it.
2.Click on Add Bluetooth or other device then select the device that you
want to add.
Note
Please check your devices owner’s manual to determine how to turn on its
Bluetooth adapter.
Using a Bluetooth connection - 39
3.Your computer will automatically start searching for devices, as well
as make itself visible to other devices.
4.Select the device you wish to pair from the list of discovered devices.
5.After pairing, if there is a code displaying on the screen, enter that
code on the device to proceed the connection.
You can also enter the Bluetooth settings by selecting the Notifications
icon in the lower right-hand corner of the screen to open the
Notifications pane. From here, you can enable or disable Bluetooth or
right-click on Bluetooth > Go to Settings to enter the Bluetooth
settings.
Note
Some devices using older versions of the Bluetooth technology require both
devices to enter a PIN. In the case of one of the devices not having any inputs
(as in a headset), the passcode is hardcoded into the device (usually "0000" or
"1234"). Consult your device’s user manual for more information.
40 - Connecting to the Internet
CONNECTING TO THE INTERNET
This chapter includes general information on types of connections, and
getting connected to the internet. For detailed information, please refer
to Network connections on page 84.
Your computer’s built-in network features make it easy for you to
connect your computer to the internet.
First though, in order to connect to the internet from home, you’ll need
to sign up for internet services from an ISP (Internet Service Provider) --
usually a phone or cable company -- that will have to go to your home or
office to set up internet service. The ISP will install a small box, a router
or modem, that will allow you to connect to the internet.
Connecting to a wireless network
Connecting to a wireless LAN
A wireless LAN (or WLAN) is a wireless local area network, which can
link two or more computers without using wires. Once connected to
WLAN, you can access the internet. You can also share files, other
devices, and even your internet connection itself.
Your computer's wireless connection is turned on by default and
Windows will detect and display a list of available networks during
setup. Select your network and enter the password if required.
Warning
Using wireless devices while flying in aircraft may be prohibited. All wireless
devices must be switched off before boarding an aircraft and during take-off,
as they may be dangerous to the operation of the aircraft, disrupt
communications, and even be illegal. You may turn on your computer’s
wireless devices only when informed that it is safe to do so by the cabin crew.
Connecting to the Internet - 41
Acer notebook computers feature a Flight mode hotkey that turns the
network connection on or off. You can use the network management
options to turn your wireless network on/off or control what is shared
over the network.
To connect to a wireless network, please follow the steps below.
1.Ensure you have a wireless router/access point and current internet
connection through the ISP of your choice. Make a note of the
wireless network’s name and password (if necessary). If you are trying
to connect to a public network (such as at a coffeeshop), make sure
you have the wireless network’s name.
2.Click Network icon in the notification area.
3.You will see a list of available wireless networks. Select the one you
wish to use.
Note
Please refer to your ISP or router documentation for details on connecting to
the internet.
Note
If Wi-Fi is turned off, please click Wi-Fi tile to turn it on.
42 - Connecting to the Internet
4.Once you select a wireless network, select Connect.
5.If required, enter the network’s password.
Bluelight Shield - 43
BLUELIGHT SHIELD
The Bluelight Shield can be enabled to reduce blue-light emissions from
the screen to protect your eyes.
To configure the Bluelight Shield, search for ’Quick Access’ in the Start
Menu. From here you can toggle Bluelight Shield on or off, and you can
choose from four different modes to fit your needs:
No. Item Description
1 Low Reduction Reduces blue light emission from the LED backlit
screen by 10% to 25% for basic protection.
2Medium
Reduction
Reduces blue light emission from the LED backlit
screen by 26% to 45% to protect your eyes.
3High
Reduction
Reduces blue light emission from the LED backlit
screen by 46% to 65% for maximum protection.
4Long Hour
Mode
Professionally tuned to reduce eye strain over an
extended period of time.
Note
Specifications vary depending on model or Operating System.
Keeping your computer and
data safe...
In this section you will find:
• How to secure your computer
• Setting passwords
• What you need to prepare when you’re traveling
• How to get the most out of your battery
Securing your computer - 45
SECURING YOUR COMPUTER
Your computer is a valuable investment that you need to take care of.
Learn how to protect and take care of your computer.
Security features include hardware and software locks — a security
notch and passwords.
Using a computer security lock
The computer comes with a computer security slot for a security lock.
Wrap a computer security lock cable around an immovable object such
as a table or handle of a locked drawer. Insert the lock into the notch and
turn the key to secure the lock. Some keyless models are also available.
Using passwords
Passwords protect your computer from unauthorized access. Setting
these passwords creates several different levels of protection for your
computer and data:
• Supervisor Password prevents unauthorized entry into the BIOS
utility. Once set, you must enter this password to gain access to the
BIOS utility. See Setting passwords on page 52.
• User Password secures your computer against unauthorized use.
Combine the use of this password with password checkpoints on
boot-up and resume from Hibernation (if available) for maximum
security.
• Password on Boot secures your computer against unauthorized use.
Combine the use of this password with password checkpoints on
boot-up and resume from Hibernation (if available) for maximum
security.
Important
Do not forget your Supervisor Password! If you forget your password, please
get in touch with your dealer or an authorized service center.
46 - Securing your computer
Entering passwords
When a password is set, a password prompt appears in the center of the
display screen.
• When the Supervisor Password is set, a prompt appears when you
enter the BIOS utility.
• Type the Supervisor Password and press Enter to access the BIOS
utility. If you enter the password incorrectly, a warning message
appears. Try again and press Enter.
• When the User Password is set and the password on boot parameter
is enabled, a prompt appears at boot-up.
• Type the User Password and press Enter to use the computer. If you
enter the password incorrectly, a warning message appears. Try again
and press Enter.
Important
You have three chances to enter a password. If you fail to enter the password
correctly after three tries, the system halts. Press and hold the power button
for four seconds to shut down the computer. Then turn on the computer again,
and try again.
Fingerprint Reader - 47
FINGERPRINT READER
In addition to using an account password or PIN to sign in to Windows
apps and services, you can also use the fingerprint reader to sign-in and
unlock your Acer notebook.
In order to use the fingerprint reader, you must first configure the
fingerprint reader to recognize your fingerprint to confirm your identity.
How to use the fingerprint reader
Select the Start button, then select Settings > Accounts > Sign-in
options to set up Windows Hello.
1.Set a password.
48 - Fingerprint Reader
2.Set a PIN code.
3.In Windows Hello Fingerprint, select Set up to configure the
fingerprint reader.
Fingerprint Reader - 49
4.In the Windows Hello set up window, select Get started to begin the
fingerprint configuration.
5.Enter your PIN to confirm your identity.
50 - Fingerprint Reader
6.When the Windows Hello setup window appears, follow the onscreen
directions. Press and hold your finger on the fingerprint sensor and
then lift. Repeat this step until the fingerprint configuration is
complete.
Fingerprint Reader - 51
7.Once the fingerprint configuration is complete, you will be able to sign
in or unlock your computer by placing your fingerprint on the
fingerprint reader. You may select Add another finger to add another
fingerprint to unlock the computer.
Note
If the notebook has multiple accounts, you can set up access separately and
automatically switch between accounts.
52 - BIOS utility
BIOS UTILITY
The BIOS utility is a hardware configuration program built into your
computer's BIOS.
Your computer is already properly configured and optimized, and you do
not normally need to run this utility. However, if you encounter
configuration problems, you may need to run it.
To activate the BIOS utility, press F2 while the computer logo is being
displayed.
Boot sequence
To set the boot sequence in the BIOS utility, activate the BIOS utility,
then select Boot from the categories listed on the top of the screen.
Setting passwords
To set a password on boot, activate the BIOS utility, then select
Security from the categories listed on the top of the screen.
Find Set Supervisor Password and enter a password to enable this
feature. Once you have entered a password for this feature, you may
then enable/disable Password on Boot.
Remember to select F10 to properly save and exit the BIOS utility when
you are done making changes.
Power management - 53
POWER MANAGEMENT
This computer has a built-in power management unit that monitors
system activity. System activity refers to any activity involving one or
more of the following devices: keyboard, mouse, hard disk, peripherals
connected to the computer, and video memory. If no activity is detected
for a period of time, the computer stops some or all of these devices in
order to conserve energy.
Saving power
Disable Fast startup
Your computer uses Fast startup to start quickly, but also uses a small
amount of power to check for signals to start. These checks will slowly
drain your computer’s battery.
If you prefer to reduce your computer’s power requirements and
environmental impact, turn off Fast startup:
1.Press the Windows key or select the Windows Start button then
select Settings > System > Power & sleep.
2.Select Additional power settings.
3.Select Choose what the power buttons do.
Note
If Fast startup is off, your computer will take longer to start from Sleep.
Your computer will also not start if it receives an instruction to start over a
network (Wake on LAN).
54 - Power management
4.Select Change settings that are currently unavailable.
5.Scroll down and disable Turn on fast startup.
6.Select Save changes.
Battery pack - 55
BATTERY PACK
The computer uses an embedded Lithium battery that gives you long
use between charges.
Battery characteristics
The battery is recharged whenever you connect the computer to the AC
adapter. Your computer supports charge-in-use, enabling you to
recharge the battery while you continue to operate the computer.
However, recharging with the computer turned off significantly reduces
charge time.
The battery will come in handy when you travel or during a power failure.
Charging the battery
Plug the AC adapter into the computer, and connect to a mains power
outlet.
Conditioning a new battery pack
Before you use a battery pack for the first time, there is a conditioning
process that you should follow:
1.Connect the AC adapter and fully charge the battery.
2.Turn on the computer and complete setting up the operating system.
3.Disconnect the AC adapter.
4.Operate the computer using battery power.
5.Fully deplete the battery until the battery-low warning appears.
6.Reconnect the AC adapter and fully charge the battery again.
Note
You are advised to charge the battery before retiring for the day. Charging the
battery overnight before traveling enables you to start the next day with a fully
charged battery.
56 - Battery pack
Follow these steps again until the battery has been charged and
discharged three times.
Use this conditioning process for all new batteries, or if a battery hasn't
been used for a long time.
The battery conditioning process ensures your battery accepts the
maximum possible charge. Failure to follow this procedure will prevent
you from obtaining the maximum battery charge, and will also shorten
the effective lifespan of the battery.
In addition, the useful lifespan of the battery is adversely affected by the
following usage patterns:
• Using the computer on constant AC power.
• Not discharging and recharging the battery to its extremes, as
described above.
• Frequent use; the more you use the battery, the faster it will reach the
end of its effective life. An embedded battery has a life span of more
than 1,000 charge/discharge cycles.
Optimizing battery life
Optimizing battery life helps you get the most out of battery operation,
prolonging the charge/recharge cycle and improving recharging
efficiency. You are advised to follow the suggestions set out below:
• Use AC power whenever possible, reserving battery for mobile use.
• Remove accessories that are not being used (e.g. a USB disk drive), as
they can continue to draw power.
• Store your PC in a cool, dry place. The recommended temperature is
10° C (50° F) to 30° C (86° F). Higher temperatures cause the battery
to self-discharge faster.
• Excessive recharging decreases the battery life.
• Look after your AC adapter and battery.
Warning
Do not expose battery packs to temperatures below 0° C (32° F) or above 45°
C (113° F). Extreme temperatures may adversely affect the battery pack.
Battery pack - 57
Checking the battery level
The power meter indicates the current battery level. Rest the cursor
over the battery/power icon on the taskbar to see the battery's present
charge level.
Battery-low warning
When using battery power pay attention to the power meter.
When the battery-low warning appears, the recommended course of
action depends on your situation:
Important
Connect the AC adapter as soon as possible after the battery-low warning
appears. Data may be lost if the battery is allowed to become fully depleted
and the computer shuts down.
Situation Recommended Action
The AC adapter
and a power outlet
are available.
1. Plug the AC adapter into the computer, and then
connect to the main power supply.
2. Save all necessary files.
3. Resume work.
Turn off the computer if you want to recharge the
battery rapidly.
The AC adapter or
a power outlet is
unavailable.
1. Save all necessary files.
2. Close all applications.
3. Turn off the computer.
58 - Traveling with your computer
TRAVELING WITH YOUR COMPUTER
This section gives you tips and hints to consider when moving around or
traveling with your computer.
Disconnecting from the desktop
Follow these steps to disconnect your computer from external
accessories:
1.Save any open files.
2.Shut down the computer or put it into Sleep or Hibernate mode.
3.Close the display cover.
4.Disconnect the cord from the AC adapter.
5.Disconnect the keyboard, pointing device, printer, external monitor
and other external devices.
6.Disconnect the Kensington / Noble lock if you are using one to secure
the computer.
Moving around
When you are just moving within short distances, for example, from
your office desk to a meeting room.
Preparing the computer
Before moving the computer, close and latch the display cover to place
it in Sleep mode. You can now safely take the computer anywhere you
go within the building. To wake the computer from Sleep mode, open
the display and, if necessary, press and release the power button.
If you are taking the computer to a client's office or a different building,
you may choose to shut down the computer:
Press the Windows key, click Power then select Shut Down
Or:
Traveling with your computer - 59
You can put the computer in Sleep mode by pressing the Sleep hotkey
or by closing the display.
When you are ready to use the computer again, open the display and, if
necessary, press and release the power button.
What to bring to meetings
If your meeting is relatively short, you probably do not need to bring
anything with you other than your computer. If your meeting will be
longer, or if your battery is not fully charged, you may want to bring the
AC adapter with you to plug in your computer in the meeting room.
If the meeting room does not have an electrical outlet, reduce the drain
on the battery by putting the computer in Sleep mode. Press the Sleep
hotkey or close the display cover whenever you are not actively using
the computer.
Taking the computer home
When you are moving from your office to your home or vice versa.
Preparing the computer
After disconnecting the computer from your desktop, follow these steps
to prepare the computer for the trip home:
• Pack the computer in a protective case that can prevent the computer
from sliding around and cushion it if it should fall.
Note
The computer may enter Hibernation or Deep Sleep mode after being in Sleep
mode for a period of time.
Warning
Avoid packing items next to the top cover of the computer. Pressure against
the top cover can damage the screen.
60 - Traveling with your computer
What to take with you
Unless you have some items at home, take the following items with you:
• AC adapter and power cord.
Special considerations
Follow these guidelines to protect your computer while traveling to and
from work:
• Minimize the effects of temperature changes by keeping the
computer with you.
• If you need to stop for an extended period of time and cannot carry the
computer with you, leave the computer in the trunk of the car to avoid
exposing the computer to excessive heat.
• Changes in temperature and humidity can cause condensation. Allow
the computer to return to room temperature, and inspect the screen
for condensation before turning on the computer. If the temperature
change is greater than 10° C (18° F), allow the computer to come to
room temperature slowly. If possible, leave the computer for 30
minutes in an environment with a temperature between outside and
room temperature.
Setting up a home office
If you frequently work on your computer at home, you may want to
purchase a second AC adapter for use at home. With a second AC
adapter, you can avoid carrying the extra weight to and from home.
If you use your computer at home for significant periods of time, you
might also want to add an external keyboard, monitor or mouse.
Traveling with your computer - 61
Traveling with the computer
When you are moving within a larger distance, for instance, from your
office building to a client's office building or traveling locally.
Preparing the computer
Prepare the computer as if you were taking it home. Make sure that the
battery in the computer is charged. Airport security may require you to
turn on your computer when carrying it into the gate area.
What to take with you
Take the following items with you:
• AC adapter
• Additional printer driver files if you plan to use another printer
Special considerations
In addition to the guidelines for taking the computer home, follow these
guidelines to protect your computer while traveling:
• Always take the computer as carry-on luggage.
• If possible, have the computer inspected by hand. Airport security X-
ray machines are safe, but do not put the computer through a metal
detector.
Important
Check with your airline for any special requirements for travelling with
Lithium batteries.
62 - Traveling with your computer
Traveling internationally
When you are moving from country to country.
Preparing the computer
Prepare the computer as you would normally prepare it for traveling.
What to bring with you
Bring the following items with you:
• AC adapter.
• Power cords that are appropriate for your destination(s).
• Additional printer driver files if you plan to use another printer.
• Proof of purchase, in case you need to show it to customs officials.
• International Travelers Warranty passport.
Special considerations
Follow the same special considerations as when traveling with the
computer.
In addition, these tips are useful when traveling internationally:
• When traveling in another country, check that the local AC voltage
and the AC adapter power cord specifications are compatible. If not,
purchase a power cord that is compatible with the local AC voltage.
Do not use converter kits sold for appliances to power the computer.
• If you are using the modem, check if the modem and connector are
compatible with the telecommunications system of the country you
are traveling in.
Important
Check with your airline for any special requirements for travelling with
Lithium batteries.
In this section you will find:
• Information on the ports and connectors fitted to your computer
Ports and connectors...
64 - Universal Serial Bus (USB)
UNIVERSAL SERIAL BUS (USB)
The USB port is a high-speed port which allows you to connect USB
peripherals, such as a mouse, an external keyboard, additional storage
(external hard disks), or any other compatible device.
You can also charge devices such as tablets, smartphones, or other
devices through a USB port. Some USB 3.2 Gen 1 ports support
charging devices when the computer is in Hibernate or turned off.
Additionally, you can use a USB hub to connect multiple devices to a
single USB port.
Note
Two USB standards are currently available on Acer computers: USB 2.0 (High-
speed USB) and USB 3.2 Gen 1 (SuperSpeed USB). USB 2.0 ports on Acer
computers have a black tongue in the port, while USB 3.2 Gen 1 ports have a
blue tongue. For best performance, USB 3.2 Gen 1 devices should always be
plugged into USB 3.2 Gen 1 ports. Consult your device’s documentation to see
which standard it supports.
Important
When removing a USB storage device, you should right-click on the USB icon
in the Windows task bar and select "Eject <device>" to tell the operating
system to stop using the device before removing it. Failure to do this may
result in data loss or damage to your peripheral.
USB Type-C port - 65
USB TYPE-C PORT
A USB Type-C port is a connector that allows you to easily connect USB
Type-C peripherals, such as additional storage (e.g. an external drive), or
any other compatible device.
The Type-C port is reversable; connectors may be inserted with either
side up.
Note
On Acer computers USB Type-C ports support up to USB 3.2 Gen 2
(SuperSpeed USB, 10 Gbps).
Other USB devices with a USB Type-C connector are supported, but transfer
speed may be reduced and certain functions will be disabled (such as
Thunderbolt video support).
Important
When removing a USB storage device, you should right-click on the USB icon
in the Windows task bar and select "Eject <device>" to tell the operating
system to stop using the device before removing it. Failure to do this may
result in data loss or damage to your peripheral.
66 - Thunderbolt 4 port
THUNDERBOLT 4 PORT
A Thunderbolt 4 port allows you to easily
connect devices with a Type-C connector to
your computer, such as additional storage
(e.g. an external drive), displays, or any other
compatible device. Up to six devices,
including displays, can be connected in series
to a single Thunderbolt port.
The Thunderbolt connection uses a USB
Type-C port and is compatible with
Thunderbolt, USB, DisplayPort and power on
USB-C devices. The Type-C port is
reversable; connectors may be inserted with
either side up.
Displays
Up to two 4K displays with can be connected to a single Thunderbolt 4
port. If an adapter is used, DisplayPort or compatible devices, including
HDMI, DVI or VGA, can be used.
Note
Thunderbolt 4 ports support transfer speeds up to 40 Gbps, and USB devices
with a Type-C connector at lower speeds (typically up to 10 Gbps).
Other USB or older Thunderbolt devices with a USB Type-C connector (or
adapter) are supported, but transfer speeds may be reduced and certain
functions may be disabled (such as Thunderbolt display support).
Important
When removing a USB storage device, you should right-click on the USB icon
in the Windows task bar and select "Eject <device>" to tell the operating
system to stop using the device before removing it. Failure to do this may
result in data loss or damage to your peripheral.
Video and audio connectors - 67
VIDEO AND AUDIO CONNECTORS
Add an external monitor to your computer via a video port. The type of
port available depends on your computer’s configuration.
Connecting a monitor
1.Check that the computer is powered off and the monitor power
switch is turned off.
2. Attach the video cable to the monitor port on the computer.
3.Connect the monitor power cable and plug it into a properly grounded
wall outlet.
4.Follow any setup instructions in the monitor's user's guide.
5.Turn on power to the monitor, then the computer.
6.The correct resolution and refresh rate should be detected
automatically. If necessary, change the display settings used by the
computer.
Headphones and microphone
One or more 3.5 mm jacks on your computer allow you to connect audio
devices.
Use the headphone port to plug in stereo headphones or powered
speakers; connecting an audio device to the headphone port disables the
built-in speakers.
Note
To access the display controls, right-click anywhere on the desktop and select
Display settings.
68 - Video and audio connectors
Use the microphone port to connect an external microphone; connecting
a microphone disables the built-in microphone.
Note
Some computers have a single "combo" port that allows you to use single-pin
headsets with a built-in microphone. These headsets are most commonly used
with smartphones.
HDMI - 69
HDMI
HDMI (High-Definition Multimedia Interface) is a high-quality, digital
audio/video interface. HDMI allows you to connect any compatible
digital audio/video source, such as your computer, a set-top box, DVD
player, and audio/video receiver to any compatible digital audio and/or
video monitor, such as a digital television (DTV) with a single cable.
The single cable keeps everything neat and tidy while ensuring easy
connection and the best audio and visual quality.
Got a question?
In this section you will find:
• Frequently asked questions
• Tips for using Windows 10
• Troubleshooting information
• How to protect yourself while online
• Where to find Acer service center contact information
Frequently asked questions - 71
FREQUENTLY ASKED QUESTIONS
The following is a list of possible situations that may arise during the
use of your computer. Easy solutions are provided for each one.
I turned on the power, but the computer does not start or boot up.
Check if power is being supplied to the computer (if your computer has
a power indicator, it will be off); if there is no power, check the following:
• If you are using on the battery, it may be low and unable to power the
computer. Connect the AC adapter to recharge the battery pack. You
may need to wait a few minutes before trying to turn your computer
on again.
• Make sure that the AC adapter is properly plugged into the computer
and to the power outlet.
If power is being supplied to the computer, check the following:
• Do you have a USB storage device (USB drive, CD drive or
smartphone) plugged into your computer? Unplug it and press Ctrl +
Alt + Del to restart the system.
Nothing appears on the screen.
The computer’s power management system automatically blanks the
screen to save power. Press any key to turn the display back on.
If pressing a key does not turn the display back on, three things might
be the cause:
• The brightness level might be too low. Use the Brightness up hotkey
to adjust the brightness level.
• The display device might be set to an external monitor. Press the
display toggle hotkey to toggle the display back to the computer.
• The computer may be in Sleep or Hibernate mode (if there is a power
LED, it will flash). Press and release the power button to resume.
72 - Frequently asked questions
No audio is heard from the computer.
Check the following:
• The volume may be muted. Look at the volume control (speaker) icon
in the taskbar. If it is crossed-out, click the icon and drag the slider to
the right to increase the volume.
• The volume level may be too low. Check the volume from the volume
control (speaker) icon in the taskbar. You can also use the volume
control hotkeys to adjust the volume.
• If headphones, earphones or external speakers are connected to the
headphone jack on the computer, the internal speakers automatically
turn off.
The keyboard does not respond.
Try attaching an external keyboard to a USB port on the computer. If it
works, contact your dealer or an authorized service center as the
internal keyboard cable may be loose.
The printer does not work.
• Make sure that the printer is connected to a power outlet and that it is
turned on.
• Make sure that the printer cable is connected securely to a USB port
and the corresponding port on the printer.
I want to restore my computer to its original settings.
This recovery process helps you restore the C: drive with the original
software content that is installed when you purchased your computer.
Note
If your system is the multilingual version, the operating system and language
you choose when you first turn on the system will be the only option for future
recovery operations.
Frequently asked questions - 73
Before performing a restore operation, please check the BIOS settings.
1.If there is a D2D Recovery setting in Main, make sure it is Enabled.
2.Exit the BIOS utility and save changes. The system will reboot.
For more information, see Restoring your computer on page 32.
Requesting service
International Travelers Warranty (ITW)
Your computer is backed by an International Travelers Warranty (ITW)
that gives you security and peace of mind when traveling. An ITW
passport came with your computer and contains all you need to know
about the ITW program. A list of available, authorized service centers is
in this handy booklet. Read this passport thoroughly.
Always have your ITW passport on hand, especially when you travel, to
receive the benefits from our support centers. Attach your proof-of-
purchase to the ITW passport.
If the country you are traveling in does not have an Acer-authorized ITW
service site, you can still get in contact with our offices worldwide.
Please visit www.acer.com.
Warning
Your C: drive will be reformatted and all data will be erased. It is important to
back up all data files before using this option.
Note
To access the BIOS utility, press F2 when you see the Acer logo during boot up.
74 - Frequently asked questions
Before you call
Please have the following information available when you call Acer for
online service, and please be at your computer when you call. With your
support, we can reduce the amount of time a call takes and help solve
your problems efficiently. If there are error messages or beeps reported
by your computer, write them down as they appear on the screen (or the
number and sequence in the case of beeps).
You are required to provide the following information:
Name:
Address:
Telephone number:
Machine and model type:
Serial number:
Date of purchase:
Frequently asked questions - 75
Tips and hints for using Windows 10
We know this is a new operating system that will take some getting
used to, so we've created a few pointers to help you get started.
How do I get to Start?
Tap the Start button on the lower left-hand corner of the screen.
Tapping it will open Start where you can launch apps.
How do I see all of my apps?
Tap the Windows Start button to show a list of installed apps on the
computer.
How do I turn off my computer?
Tap the Windows Start button and tap the power icon > Shut down.
Can I turn off notifications?
You can turn off notifications so that you can leave your computer
running, but not be disturbed by notifications.
Tap the Windows Start button and tap Settings > System >
Notifications & actions. From here you can enable/disable notifications
for all of your apps or choose which apps to enable/disable.
How do I unlock my computer?
Swipe the lock screen upwards and tap a user account icon to unlock
the computer. If your account has a password set, you will need to enter
the password to continue.
Can I personalize the Lock screen?
You can personalize the lock screen with a different image, to run a
slideshow of images, or to show you quick status and notifications to
suit your personal needs.
To change the background, tap the Windows Start button and tap
Settings > Personalization > Lock screen. From here you can:
Frequently as
k
76 - Frequently asked questions
• Select a background image for the lock screen
• Turn the Slideshow on or off
• Select lock screen apps.
How do I set up the lock screen slideshow?
1.Tap the Windows Start button and select Settings > Personalization.
2.Under Lock screen, select Slideshow.
3.Tap Add a folder and open the folder you wish to use (your Pictures
folder will open by default). Tap Choose this folder to add the folder to
the lock screen slideshow.
4.Select a folder and tap Remove to remove the folder from the lock
screen slideshow.
5.Change the other settings to suit your needs.
How do I move tiles?
Tap on a tile and drag it to the place on Start that you want it to appear.
Other tiles will be moved to accommodate the tile in its new location.
Can I arrange tiles in groups?
Yes, you can. Tap and hold a tile until you see the screen dim. Drag the
tile to arrange Start to your liking.
Can I make tiles bigger or smaller?
Yes, you can. Tap and hold a tile until you see the screen dim. Tap Resize
and select a size from the menu that appears.
Can I change the screen resolution?
Yes, you can. Tap search box and use the onscreen keyboard to type
'Resolution' in the text box to display the results; tap Change the
resolution of the display. Alternatively, you can also tap and hold
anywhere on the screen and tap Display settings > Display.
Frequently asked questions - 77
How do I set the alarm?
Your computer can act as an alarm clock. Type ’Alarms’ to search for the
Alarms & Clock app.
1.Select an alarm from the list, or select the + in the lower-right corner
to create a new alarm.
2.Enter the Alarm name.
3.Set the time by choosing the hour and minute.
4.Choose which days the alarm should go off.
5.Select the sound notification.
6.Select the snooze time.
7.Tap the Save icon in the bottom right-hand corner to save the alarm.
8.Select On or Off to activate or deactivate the alarm.
Where are my apps?
Tap search box and type the name of the app you would like to open
using the pop-up keyboard. To view the complete list of apps, tap the
Windows Start button.
Hour
Minutes
Delete
Save
Note
The alarm will only sound if your computer is awake at the set time.
78 - Frequently asked questions
How do I make an app appear on Start?
If you're in all apps list and you want to make an app appear on Start, tap
and hold the app until you see the screen dim. When you release the
app, tap Pin to Start from the menu that appears.
How do I remove a tile from Start?
Tap and hold a tile until you see the screen dim. When you release the
tile, tap the Unpin icon to remove the tile from Start.
How do I make an app appear on my taskbar?
If you're in all apps list and you want to make an app appear on the
taskbar, tap and hold the app until you see the screen dim. When you
release the app, tap More > Pin to taskbar from the menu that appears.
How do I install apps?
You will need to have a Microsoft ID to purchase and download apps
from Microsoft Store.
I can't find apps like Notepad and Paint! Where are they?
Tap search box and type the name of the app you would like to open
using the pop-up keyboard. Alternatively, open all apps list and scroll to
’Windows Accessories’ to see the list of legacy programs.
What is a Microsoft ID (account)?
A Microsoft account is an email address and password that you use to
sign in to Windows. You can use any email address, but it is best if you
choose the one you already use to communicate with friends and sign in
to your favorite websites. When you sign in to your PC with a Microsoft
account, you'll connect your PC to the people, files, and devices you care
about.
Do I need one?
You do not need a Microsoft ID to use Windows 10, but it makes life
easier because you can sync data across different machines you sign in
to using a Microsoft ID.
Frequently asked questions - 79
How do I get one?
If you've already installed Windows 10 and didn't sign in with a
Microsoft account or you don't have a Microsoft account and want to
get one, tap the Windows Start button > Settings > Accounts > Sign in
with a Microsoft account instead, and follow the onscreen instructions.
How do I check for Windows updates?
Tap the Windows Start button > Settings > Update & Security >
Windows Update. Tap Advanced options to configure the settings.
Where can I get more information?
For more information please visit the following pages:
• Windows 10 information: www.microsoft.com
•Support FAQs: support.acer.com
80 - Frequently asked questions
Troubleshooting
This chapter shows you how to deal with common system problems.
Read it before calling a technician if a problem occurs. Solutions to more
serious problems require opening up the computer. Do not attempt to
open the computer yourself; contact your dealer or authorized service
center for assistance.
Troubleshooting tips
This computer incorporates an advanced design that delivers onscreen
error message reports to help you solve problems.
If the system reports an error message or an error symptom occurs, see
"Error messages" below. If the problem cannot be resolved, contact your
dealer.
Error messages
If you receive an error message, note the message and take the
corrective action. The following table lists the error messages in
alphabetical order together with the recommended course of action.
Error messages Corrective action
CMOS battery bad Contact your dealer or an authorized service
center.
CMOS checksum
error
Contact your dealer or an authorized service
center.
Disk boot failure Insert a system (bootable) disk, then press Enter
to reboot.
Equipment
configuration error
Press F2 (during POST) to enter the BIOS utility,
then press Exit in the BIOS utility to reboot.
Hard disk 0 error Contact your dealer or an authorized service
center.
Hard disk 0 extended
type error
Contact your dealer or an authorized service
center.
F
requent
l
y as
k
e
d
quest
i
ons
Frequently asked questions - 81
If you still encounter problems after going through the corrective
measures, please contact your dealer or an authorized service center for
assistance.
I/O parity error Contact your dealer or an authorized service
center.
Keyboard error or no
keyboard connected
Contact your dealer or an authorized service
center.
Keyboard interface
error
Contact your dealer or an authorized service
center.
Memory size
mismatch
Press F2 (during POST) to enter the BIOS utility,
then press Exit in the BIOS utility to reboot.
Error messages Corrective action
82 - Internet and online security
INTERNET AND ONLINE SECURITY
First steps on the net
Protecting your computer
It is vital to protect your computer from viruses and attacks over the
internet (see Internet security software on page 86).
A comprehensive internet security program is offered when you first
start your computer. You should activate this protection as soon as
possible, certainly before you connect to the internet.
Choose an Internet Service Provider
Using the internet has become a natural part of daily
computing. Just a few simple steps can connect you to a
vast collection of knowledge and communication tools.
To accomplish these steps you should first select an
Internet Service Provider (ISP), which supplies the
connection between your computer and the internet.
You should research the ISPs available in your region, not forgetting to
talk to friends and family about their experiences or to check reviews
and consumer reports. The ISP you select will provide instructions on
how to connect to the internet (you may need additional software or a
special ‘box’ that connects to your phone line).
Connection types
Depending on your computer model, your location and your
communication needs, you have several ways to connect to the internet.
Dial-up
Some computers include a telephone dial-up (‘modem’) connector. This
allows you to connect to the internet using your telephone line. With a
dial-up connection, you cannot use the modem and the telephone
simultaneously on a single phone line. This type of connection is
recommended only if you have limited use of the internet as the
Internet and online security - 83
connection speed is low and connection time is typically charged per
hour.
DSL (e.g. ADSL)
DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs over
the phone line. As DSL and phone do not use the same frequencies, you
can use your telephone at the same time you are connected to the
internet (this requires a ‘micro-filter’ on each telephone socket to avoid
interference). To be eligible for DSL, you must be located near an DSL-
equipped phone exchange (service is sometimes unavailable in rural
areas). Connection speeds vary depending on your location, but DSL
generally provides very fast and reliable internet connection. As the
connection is always-on, it is generally charged at fixed monthly rates.
Cable
A cable connection provides fast and always-on internet service via a
cable television line. This service is generally available in large cities. You
can use your telephone and watch cable TV at the same time you are
connected to the internet.
Cellular
A cellular connection allows you to use cellular networks (such as those
used by a mobile phone) to connect to the internet while away from
home. The socket for a SIM card may be built in to your computer, or
may require an external device, such as a USB modem or even an
appropriately equipped mobile phone.
Note
A DSL connection requires an appropriate modem. A modem is usually
provided by the ISP when you register. Many of these modems include an
‘router’ that provides network and Wi-Fi access.
84 - Internet and online security
Network connections
A LAN (Local Area Network) is a group of computers (for example,
within an office building or home) that share a common
communications line and resources. When you set up a network, you
can share files, peripheral devices (such as a printer) and an internet
connection. You can set up a LAN using wired technologies (such as
Ethernet) or wireless technologies (such as Wi-Fi or Bluetooth).
Wireless networks
A wireless LAN or WLAN is a wireless local area network, which may link
two or more computers without using wires. Setting up a wireless
network is easy and allows you to share files, peripheral devices and an
internet connection.
What are benefits of a wireless network?
Mobility
Wireless LAN systems allow you and other users of your home network
to share access to files and devices connected to the network, for
example a printer or scanner.
Also you can share an internet connection with other computers in your
home.
Installation speed and simplicity
Installing a wireless LAN system can be fast and easy and eliminates the
need to pull cables through walls and ceilings.
Note
If your computer includes a SIM card slot, you require a compatible SIM card
and a contract with a cellular provider.
Before using the cellular features, check with your service provider to see if any
additional charges will be incurred, especially roaming charges.
Internet and online security - 85
Components of a wireless LAN
To set up your Wireless network at home you need to have the
following:
Access point (router)
Access points (routers) are two-way transceivers that broadcast data
into the surrounding environment. Access points act as a mediator
between wired and wireless network. Most routers have a built-in DSL
modem that will allow you access to a high speed DSL internet
connection. The ISP (Internet Service Provider) you have chosen
normally supplies a modem/router with the subscription to their
services. Read carefully the documentation supplied with your Access
point/router for detailed setup instructions.
Wireless adapter
Most computers feature a wireless module and Wi-Fi button that turns
the network connection on or off. You may also turn your wireless
network on or off, or control what is shared over the network with the
network management options.
Surf the Net!
To surf the internet, you need a program called an internet browser.
Microsoft Edge provides an easy and secure web browsing experience.
As soon as you have your internet access installed and you are
connected, from the Start Menu, click the Microsoft Edge tile or the icon
located in the taskbar and take your internet experience to a new level!
Acer website
To get you started why not visit our website, www.acer.com.
Warning
Using wireless devices while flying in aircraft may be prohibited. Switch off all
devices before boarding an aircraft; they may be dangerous to the operation
of the aircraft, disrupt communications, and even be illegal. After take off, ask
the cabin crew if you may enable Wi-Fi.
86 - Internet and online security
Acer is dedicated to provide you with on-going personalized support.
Check out our Support section to get help tailored to your needs.
www.acer.com is your portal to a world of online activities and services:
visit us regularly for the latest information and downloads!
Internet security software
To help you stay ahead of cybercriminals, Acer has partnered with
Norton to offer you security for all your devices.
Select Acer computers include protection by Norton Security
Norton Security is pre-installed on select Acer computers, protecting
your identity and financial data from viruses, spyware, malware and
other online threats. Learn more about how to stay safe online and how
to stay protected after your introductory subscription ends.
Staying ahead of cybercriminals
Stay ahead of hackers and cybercriminals by understanding the tactics
they use to access your private data.
Ensure your software is up to date
Cybercriminals rely heavily upon software or platform vulnerabilities, as
they are the easiest way to sneak malware into a user's device
unnoticed, sometimes with little action on the user's part. Immediately
after a software manufacturer announces an update, hackers are ready
with malware that can breach holes in the software that would have
been patched if the update was installed.
How to stay safe: Perform any and all software updates as soon as they
are available.
Keep a lookout for fake or phishing emails
Beware of emails that appear to be from a friend or business colleague
that you know but seem a little odd. Maybe they didn't capitalize your
name or there are misspellings. The email might be from cybercriminals
Note
Specifications vary depending on model or Operating System.
Internet and online security - 87
who are trying to fool you into sending them your credit card number,
social security number, or logging into a fake bank website that looks
like yours but really isn't.
How to stay safe: Use a strong antispam filter. If an email looks strange,
don't click on anything and delete it immediately. Instead manually
launch a browser and type in your bank's website address and log-in
yourself.
Don't be fooled if someone calls your phone
A tech support scam is a form of online fraud where people call you on
the phone saying they're Technical Support from a trusted company like
Norton or Microsoft and that you have a virus. The main motive behind
these scams is to extort money from the victim. Cybercriminals can also
install malware such as keylogging software or backdoor Trojans in
order to gain access to personal information.
How to stay safe: Don't fall for phone calls that tell you your software or
computer isn't working. Never give your personal information like social
security or credit card numbers to someone that you don't know over
the phone.
Common threats cybercriminals use
Now you know a few very common ways cybercriminals try to sneak
onto your device or trick you into providing private information to them
directly. Here are a few of the types of malware they like to deploy once
they've got into a device and what to do if you're ever infected.
Ransomware
A form of malware that will encrypt personal data files on your computer
and attached devices. Encryption converts files into another format,
that can only be opened with a specific decryption key. Once the
ransomware installs itself, it will display a warning message that the
computer is now locked. The user is given a specific amount of money
to pay as a "fine" and a timeframe in which to pay. Even if paid, the
criminal might choose to not unencrypt the files anyway!
What to do if you're infected: Avoid getting infected in the first place by
staying protected with internet security software like Norton Security.
88 - Internet and online security
Also, perform regular backups of all your data either online or to a
separate external hard drive that is only attached to your computer
while performing the backup. Ransomware has been known to lock
access to external hard drives attached to the computer.
If you are infected with ransomware, think twice before you pay the
ransom. There is no guarantee the cybercriminal will unlock your files
and you'll be funding them to prey upon another innocent victim.
Botnets
A botnet is a string of infected, connected computers coordinated
together to perform a task. Botnets gain access to your machine
through some piece of malicious coding. Once the software is
downloaded, the botnet will now contact its master computer and let it
know that everything is ready to go. Now your computer, phone, tablet,
or IoT device is entirely under the control of the person who created the
botnet. Most people who are infected with botnets aren't even aware
that their computer's security has become compromised!
What to do if you're infected: If you're infected you probably don't
realize it as bots are notoriously quiet. Your Internet Service Provider
might send you a notification alerting you that they found a threat on
your network and that you need to remove the bot. If you have a bot, use
internet security software like Norton Security to scan all of your
devices.
Viruses/Malware
"Virus" is the commonplace word for all malicious software programs for
years now; however, a virus is just one type of malicious threat. A virus is
classified as a self-replicating piece of malicious code that travels by
inserting itself into files or programs.
What to do if you're infected: Take steps to avoid infection by staying
protected with internet security software like Norton Security. If you
subscribed to Norton Security and think you may have a virus, contact
Norton's on-call technicians to help eliminate the virus.
Internet and online security - 89
Take special precautions when using public Wi-Fi
Public Wi-Fi is available just about everywhere, from the local coffee
shop to the hotels and airports you visit while traveling. While public
Wi-Fi has made our lives a little easier, it also poses security risks to the
personal information available on our laptops and smartphones. A virtual
private network (VPN) gives you online privacy and anonymity by
creating a private network from a public internet connection. VPNs
mask your internet protocol (IP) address so your online actions are
virtually untraceable as well as secure. One of the biggest security risks
on public Wi-Fi are man-in-the-middle attacks (MITM). These attacks
are akin to eavesdropping. Data is sent from point A (computer) to point
B (server/website), and an attacker can get in-between these
transmissions. They then set up tools programmed to "listen in" on
transmissions, intercept data that is specifically targeted as valuable,
and capture the data, such as your login credentials and passwords.
Use a virtual private network (VPN) to ensure your privacy and
anonymity are protected when you use public Wi-Fi. VPN services can
encrypt all the data that you send and receive while using a public Wi-Fi
hotspot, securing your information from hackers and other users of the
same connection.
For more tips on how to stay safe
Good security habits can reduce your exposure to online crime. By
adopting a few basic behaviors, you can make big strides in reducing
cybercrime risk:
• Protect your accounts with strong, unique passwords that use a
combination of at least 10 uppercase and lowercase letters, symbols
and numbers.
• Don't click on random links or open unsolicited messages and
attachments-particularly from people you don't know.
• Don't access any personal information or social media accounts over
unprotected Wi-Fi networks.
• Use security software on your devices to help protect yourself from
the latest threats.
90 - Internet and online security
Protect your computer with Windows security tools
Windows provides a variety of protection applications.
Windows Updates
If you have an active internet connection, Windows can check for
important updates for your computer and install them automatically.
These updates include security patches and program updates that can
improve your computing experience and help protect your computer
against new viruses and attacks.
How do I know when my computer is at risk?
If the Action Center reports an alert, or if your computer behaves
erratically, crashes unexpectedly or if some of your programs do not
work correctly, your computer may be infected by malicious software.
However, do not blame every computer problem on a virus! If you
suspect your computer is infected, the first thing to do is update, if you
have not already done so, and run your antivirus and anti-spyware
software.