Table of Contents
- First things first
- Your Acer notebook tour
- Using the keyboard
- The Windows OS Desktop
- Using the Precision Touchpad
- Recovery
- Using a Bluetooth connection
- Connecting to the Internet
- Bluelight Shield
- VeroSenseTM
- Securing your computer
- Fingerprint Reader
- BIOS utility
- Power management
- Battery pack
- Traveling with your computer
- Universal Serial Bus (USB)
- USB Type-C port
- Video and audio connectors
- HDMI
- Frequently asked questions
- Internet and online security
Acer AV15-51-54QD User Manual
Displayed below is the user manual for AV15-51-54QD by Acer which is a product in the Notebooks category. This manual has pages.
Related Manuals
USER’S MANUAL
2 -
© 2021. All Rights Reserved.
Aspire Vero
Covers: AV15-51 / AV15-51R
This revision: August 2021
Register your Acer product
If your new device runs on Windows OS, you may have had your
product registered automatically while you start up your device with
Windows OS.
Log in at www.acer.com/myproducts with the email address you
registered for Windows OS to review your product record. (Reset your
password if you do not know it.)
If the record is not found, please follow the steps below to register.
1. Ensure you are connected to the Internet.
2. Go to www.acer.com/register-product.
3. Sign in or sign up for an Acer ID.
4. Enter S/N or SNID of your device to register it.
Important
This manual contains proprietary information that is protected by
copyright laws. The information contained in this manual is subject to
change without notice. Some features described in this manual may not
be supported depending on the Operating System version. Images
provided herein are for reference only and may contain information or
features that do not apply to your computer. Acer Group shall not be
liable for technical or editorial errors or omissions contained in this
manual.
Model number: _________________________________
Serial number: _________________________________
Date of purchase: ______________________________
Place of purchase: ______________________________
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States
and other countries.
Table of contents - 3
TABLE OF CONTENTS
First things first 5
Your guides ............................................. 5
Basic care and tips for using your
computer.................................................. 5
Turning your computer off........................... 5
Taking care of your computer ..................... 6
Taking care of your AC adapter .................. 7
Cleaning and servicing................................ 7
Guidelines for safe battery usage ............... 8
Internal battery....................................... 10
Your Acer notebook tour 11
Screen view ......................................... 11
Keyboard view ..................................... 12
Left view .............................................. 13
USB 3.2 Gen 1 information ....................... 13
USB Type-C information ........................... 13
Right view ............................................. 14
Base view ............................................. 15
Using the keyboard 16
Lock keys............................................... 16
Special keys .......................................... 16
Hotkeys.................................................. 18
The Windows OS Desktop 19
Tips and hints for using Windows.......... 20
Where are my apps?................................. 20
Can I turn off notifications? ....................... 20
How do I check for Windows updates?..... 20
Where can I get more information?........... 20
Using the Precision Touchpad 21
Touchpad gestures................................ 21
Changing touchpad settings .................. 23
Recovery 24
Creating a file history backup ................ 24
Backing up your wireless and LAN
drivers.................................................... 27
Restoring your computer ....................... 27
Reset this PC and keep my files ............... 27
Reset this PC and remove everything ...... 31
Using a Bluetooth connection 35
Enabling and disabling Bluetooth .......... 35
Enable Bluetooth and add a device .......... 35
Connecting to the Internet 37
Connecting to a wireless network.......... 37
Connecting to a wireless LAN................... 37
Connecting with a cable ........................ 41
Built-in network feature ............................. 41
Bluelight Shield 42
VeroSenseTM 43
Home Page ........................................... 43
Mode Page ............................................ 44
Mode Switching ..................................... 45
Battery Page .......................................... 46
Securing your computer 48
Using a computer security lock.............. 48
Using passwords ................................... 48
Entering passwords .................................. 49
Fingerprint Reader 50
How to use the fingerprint reader .......... 50
BIOS utility 54
Boot sequence....................................... 54
Setting passwords ................................. 54
Power management 55
Saving power ......................................... 55
Battery pack 57
Battery characteristics ........................... 57
Charging the battery ................................. 57
Optimizing battery life ............................... 58
Checking the battery level......................... 59
Battery-low warning .................................. 59
Traveling with your computer 60
Disconnecting from the desktop ............ 60
Moving around ....................................... 60
What to bring............................................. 61
Universal Serial Bus (USB) 63
USB Type-C port 64
Video and audio connectors 65
Connecting a monitor............................. 65
Headphones and microphone................ 65
HDMI 66
Frequently asked questions 68
Requesting service ................................ 70
Troubleshooting ..................................... 71
Troubleshooting tips.................................. 71
Error messages......................................... 71
Internet and online security 73
First steps on the net ............................. 73
Protecting your computer.......................... 73
Choose an Internet Service Provider ........ 73
Network connections................................. 75
Surf the Net!.............................................. 76
Internet security software.......................... 77
Getting started...
In this section you will find:
• Useful information on caring for your computer and your health
• Where to find the power button, ports and connectors
• Windows 11 interface overview
• Tips and tricks for using the touchpad and keyboard
• How to create recovery backups
• Guidelines for connecting to a network and using Bluetooth
• Information on using Acer’s bundled software
First things first - 5
FIRST THINGS FIRST
We would like to thank you for making this Acer notebook your choice
for meeting your mobile computing needs.
Your guides
To help you use your Acer notebook, we have designed a set of
guides:
First off, the Setup Guide helps you get started with setting up your
computer.
The Quick Guide introduces you to the basic features and functions
of your new computer. For more on how your computer can help you
to be more productive, please refer to the User’s Manual. This guide
contains detailed information on such subjects as system utilities, data
recovery, expansion options and troubleshooting.
Once you have connected to the internet, you can download updates
for your computer from:
http://go.acer.com/support
1. The link will open the Acer Support webpage.
2. Scroll down to Drivers and Manuals and search for your model by
pasting in or manually entering the serial number, SNID, or
product model.
3. From this page you can also download and install the Acer
identification utility that will automatically detect your computer’s
serial number and SNID and allow you to copy it to the clipboard.
4. Once you have found your product model, any updates, or
documents will be listed.
Basic care and tips for using your computer
Turning your computer off
To turn the power off, do any of the following:
• Use the Windows shutdown command: Press the Windows key or
select the Windows Start button, select Power > Shut down.
6 - First things first
• Right-click the Windows Start button > Shut down or sign out >
Shut down.
If you need to power down the computer for a short while, but don’t
want to completely shut it down, you can put it to Sleep by doing any
of the following:
• Press the power button.
• Press the sleep hotkey.
• Press the Windows key or select the Windows Start button, select
Power > Sleep.
• Right-click the Windows Start button > Shut down or sign out >
Sleep.
Taking care of your computer
Your computer will serve you well if you take care of it.
• Only use the adapter provided with your device, or an Acer-
approved adapter to power your device.
• Do not expose the computer to direct sunlight. Do not place it near
sources of heat, such as a radiator.
• Do not expose the computer to temperatures below 0º C (32º F) or
above 50º C (122º F).
• Do not subject the computer to magnetic fields.
• Do not expose the computer to rain or moisture.
• Do not spill water or any liquid on the computer.
• Do not subject the computer to heavy shock or vibration.
• Do not expose the computer to dust or dirt.
• Never place objects on top of the computer.
• Do not slam the computer display when you close it.
• Never place the computer on uneven surfaces.
Note
If you cannot power off the computer normally, press and hold the power
button for up to ten seconds to shut down the computer. If you turn off the
computer and want to turn it on again, wait at least two seconds before
powering up.
First things first - 7
Taking care of your AC adapter
Here are some ways to take care of your AC adapter:
• Do not connect the adapter to any other device.
• Do not step on the power cord or place heavy objects on top of it.
Route the power cord and any cables away from where people walk.
• When unplugging the power cord, do not pull on the cord itself but
pull on the plug.
• The total ampere ratings of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extension
cord. Also, the total current rating of all equipment plugged into a
single wall outlet should not exceed the fuse rating.
Cleaning and servicing
When cleaning the computer, follow these steps:
1. Turn off the computer.
2. Disconnect the AC adapter.
3. Use a soft, moist cloth. Do not use liquid or aerosol cleaners.
If your computer is dropped or visibly damaged, or does not work
normally, please contact your nearest authorized Acer service center.
8 - First things first
Guidelines for safe battery usage
Precautions when charging batteries
The useful lifespan of a battery is adversely affected by the following
behavior:
• Constantly charging the battery/device when already at full capacity.
• Charging the battery/device at temperatures above 35 °C (95 °F) or
below 0 °C (32 °F).
To prevent damage, follow these precautions:
• Stop charging the battery once it reaches 100% capacity; regularly
or frequently charging a fully charged battery for an extended period
of time may cause battery deformation or damage. We recommend
that you recharge the device when the battery level drops below
70% capacity.
• Do not charge battery in temperatures above 35 °C (95 °F) or below
0 °C (32 °F). Charging in abnormally high or abnormally low
temperatures can cause battery deformation or damage.
• The charging port must be clean and free from debris and should
only be used with Acer charging equipment. Use of a non-Acer
battery or charging equipment can cause damage to the product
and will void the warranty.
• If you plan to store the device for a long period of time, turn-off the
device, remove AC power and store the product at room
temperature (0 °C - 35 °C) in a dry (humidity: 45% - 80%), well-
ventilated area. Avoid direct sunlight, high temperatures and high
humidity. Do not leave your device’s battery completely discharged
for a long period of time; this may cause battery deformation or
damage. We recommend that the battery is checked and charged to
approximately 50% capacity every 6 months.
Warning
When using a charging cart or a small space to simultaneously charge
or operate multiple devices , the area must be well- ventilated and the
temperature kept between 0 °C (32 °F) to 35 °C (95 °F) and battery
charging must be stopped when 100% capacity is reached.
Continuous charging can cause deformation or damage to the battery/
device.
First things first - 9
• ONLY CHARGE THE BATTERY IN A CLEAN, WELL VENTILATED
AREA.
Precautions when replacing the battery
Improper replacement or mishandling could damage the battery,
cause overheating, result in injury, and risk fire or explosion.
• Device with built-in battery: A built-in battery must be replaced by an
authorized service center. Do not attempt to replace or remove the
battery by yourself.
• Device with removable battery: The battery should only be replaced
with parts approved by Acer. Do not replace the battery with any
parts other than approved ones.
This notebook uses a Lithium-based battery. Do not use it in a humid,
wet or corrosive environment. Do not put, store or leave your product
in or near a heat source, in a high temperature location, in strong
direct sunlight, in a microwave oven or in a pressurized container, and
do not expose it to temperatures over 50 °C (122 °F).
Failure to follow these guidelines may cause the battery to leak acid,
become hot, explode or ignite and cause injury and/or damage. Do
not pierce, open or disassemble the battery. If the battery leaks and
you come into contact with the leaked fluids, rinse thoroughly with
water and seek medical attention immediately. For safety reasons,
and to prolong the lifetime of the battery, charging will must not occur
at temperatures below 0 °C (32 °F) or above 35 °C (95 °F).
The full performance of a new battery is achieved only after two or
three complete charge and discharge cycles. The battery can be
charged and discharged hundreds of times, but it will eventually wear
out. When the operation time becomes noticeably shorter than
normal, check an authorized reseller to purchase a new battery.
Warning
Batteries may explode if not handled properly.
Do not disassemble or dispose of batteries in fire.
Do not short external contacts, crush, puncture or otherwise tamper
with batteries. Keep batteries away from children.
Follow local regulations when disposing of used batteries.
10 - First things first
Use the battery only for its intended purpose. Never use any charger
or battery that is damaged. Do not short-circuit the battery. Accidental
short-circuiting can occur when a metallic object such as a coin, clip or
pen causes direct connection of the positive (+) and negative (-)
terminals of the battery. (These look like metal strips on the battery.)
This might happen, for example, when you carry a spare battery in
your pocket or purse. Short-circuiting the terminals may damage the
battery or the connecting object.
The capacity and lifetime of the battery will be reduced if the battery is
left in hot or cold places, such as in a closed car in summer or winter.
Always try to keep the battery between 15° C and 25° C (59° F and
77° F). A device with a hot or cold battery may not work temporarily,
even when the battery is fully charged. Battery performance is
especially limited in temperatures well below freezing.
Do not dispose of batteries in a fire as they may explode. Batteries
may also explode if damaged. Dispose of batteries according to local
regulations. Please recycle when possible. Do not dispose as
household waste.
Wireless devices may be susceptible to interference from the battery,
which could affect performance.
Internal battery
• Do not attempt to replace a built-in rechargeable battery, battery
replacement must be done by an Acer- authorized repair facility.
• Recharge the battery by following the instruction included in the
product documentation.
Note
Please refer to www.acer.com for battery shipping documents.
Your Acer notebook tour - 11
YOUR ACER NOTEBOOK TOUR
After setting up your computer as illustrated in the Setup Guide, let us
show you around your new Acer computer.
Screen view
2
3
1
#Icon Item Description
1Microphone Internal digital microphone for sound
recording.
2Webcam
Web camera for video
communication.
A light next to the webcam indicates
that the webcam is active.
3Screen Displays computer output.
12 - Your Acer notebook tour
Keyboard view
1
3
4
2
#Icon Item Description
1Keyboard
For entering data into your computer.
See "Using the keyboard" on page
16.
2Fingerprint
reader
Fingerprint reader for Windows Hello
and security.
3Touchpad
Touch-sensitive pointing device.
The touchpad and selection buttons
form a single surface.
Press down firmly on the touchpad
surface to perform a left click.
Press down firmly on the lower right
corner to perform a right click.
4Power button Turns the computer on and off.
Your Acer notebook tour - 13
Left view
1 2 3 645
#Icon Item Description
1DC-in jack Connects to an AC adapter.
2Ethernet (RJ-45)
port
Connects to an Ethernet 10/100/
1000-based network.
Pull the lip down to open the port fully.
3HDMI port Supports high-definition digital video
connections.
4
USB port with
power-off
charging
Connects to USB devices.
5USB port Connects to USB devices.
6USB Type-C port
Connects to USB devices that adopt
the USB Type-C connector. Supports
USB 3.2 Type-C, Gen 1 with transfer
speeds up to 5 Gb/s.
USB 3.2 Gen 1 information
• USB 3.2 Gen 1 compatible ports are blue.
• Compatible with USB 3.2 Gen 1 and earlier devices.
• For optimal performance, use USB 3.2 Gen 1 certified devices.
• Defined by the USB 3.2 Gen1 specification (SuperSpeed USB).
USB Type-C information
• USB 3.2 Gen 1 with transfer speeds up to 5 Gbps.
• Delivers up to 3 A at 5 V DC for USB charging.
14 - Your Acer notebook tour
Right view
123 4
#Icon Item Description
1
Power indicator Indicates the computer’s power
status.
Battery indicator
Indicates the computer’s battery
status.
Charging: The light shows amber
when the battery is charging.
Fully charged: The light shows blue
when in AC mode.
2Headset/speaker
jack
Connects to audio devices (e.g.,
speakers, headphones) or a headset
with microphone.
3USB port Connects to USB devices.
4Kensington lock
slot
Connects to a Kensington-compatible
security lock.
Your Acer notebook tour - 15
Base view
1
2
3
#Icon Item Description
1Ventilation and
cooling fan
Allows the computer to stay cool.
Do not cover or obstruct the
openings.
2Speakers Deliver stereo audio output.
3Battery reset
pinhole
Simulates removing and reinstalling
the battery.
Insert a paperclip into the hole and
press for four seconds.
16 - Using the keyboard
USING THE KEYBOARD
The keyboard has full-sized keys, a numeric keypad, separate cursor,
lock, Windows, special keys and hotkeys.
Lock keys
The keyboard has lock keys which you can use to turn keyboard
functions on and off.
Special keys
Your computer’s keyboard includes keys that activate special
functions. The function of each key is clearly marked with an icon.
Lock key Description
Caps Lock When Caps Lock is on, all alphabetic characters
typed are in uppercase.
NumLk
(Numeric Lock)
When Num Lock is on, the keypad is in numeric
mode. The keys function as a calculator (complete
with the arithmetic operators +, -, *, and /). Use this
mode when you need to do a lot of numeric data
entry.
Scr LK
(Scroll Lock)
When Scroll Lock is on, the screen moves one line
up or down when you press the up or down arrow
keys respectively. Scroll Lock does not work with
some applications.
Icon Function Description
Sleep Puts the computer in Sleep mode.
Flight mode Turns on / off the computer's network
devices.
Brightness down Decreases the screen brightness.
Brightness up Increases the screen brightness.
Using the keyboard - 17
Display toggle
Switches display output between the
display screen, external monitor (if
connected) and both.
Display off Turns the display screen backlight off to
save power. Press any key to return.
Touchpad toggle Turns the built-in touchpad on and off.
Keyboard
backlight toggle Turns the keyboard backlight on and off.
Speaker toggle Turns the speakers on and off.
Volume down Decreases the sound volume.
Volume up Increases the sound volume.
Scr LK Scroll Lock Turns Scroll Lock on or off.
Pause
Break Pause / Break Sends a Break Command.
Pg Up Page up Scrolls up a page in a document.
Pg Dn Page down Scrolls down a page in a document.
Home Home Scrolls to the beginning of a document.
End End Scrolls to the end of a document.
Icon Function Description
18 - Using the keyboard
Hotkeys
To activate hotkeys, press and hold the Fn key before pressing the
other key in the hotkey combination.
Hotkey Icon Description
Fn + F1-F12 Activate the F1 to F12 keys.
Fn + F
Switches fan mode between Silent, Normal
and Performance.
For more information on how to achieve
optimal cooling efficiency in different
scenarios, please launch Acer Quick Access
application.
Fn + Jump to the next media file.
Fn + Return to the previous media file.
Fn + Play or pause a selected media file.
Fn + Stop playing the selected media file.
Note
To swap the hotkey and special function of the F1 to F12 keys, change the
function key setting in the BIOS (to open the BIOS press F2 when starting
your computer, then select the Main menu and change Function key
behavior to Function keys).
(Specifications vary depending on model.)
The Windows OS Desktop - 19
THE WINDOWS OS DESKTOP
#Item Description
1 Settings Changes the apps settings for your
computer.
2Start Launches apps, through Pinned,
Recommended, or All apps.
3Search Types in the texts to search on your
computer and the Internet.
4 Task View Allows to switch between running
applications and add the virtual desktop.
5 Widgets Provides the weather, news, stocks, and
sports information.
6 Power Shut down, sleep or restart your computer.
7 Quick settings
Displays the situation of network
connection, battery level and sound
setting. You can toggle quick actions to
instantly adjust or open settings.
8 Notification Displays the notifications and calendar.
1
234578
6
20 - The Windows OS Desktop
Tips and hints for using Windows
We know this is a new operating system that will take some getting
used to, so we've created a few pointers to help you get started.
Where are my apps?
Move your cursor to the lower center of the screen and click search
icon, start typing the name of the app you would like to open.
How do I make an app appear on Start?
If you're in all apps list and you want to make an app appear on Start,
right-click an app and select Pin to Start.
How do I remove an app from Start?
Right-click an app to select it and select Unpin from Start to remove
the app from Start.
How do I make an app appear on my taskbar?
If you're in all apps list and you want to make an app appear on the
taskbar, right-click an app and select More > Pin to taskbar.
Can I turn off notifications?
Press the Windows key or select the Windows Start button and select
Settings > System > Notifications. From here you can enable/
disable notifications for all of your apps or choose which apps to
enable/disable.
How do I check for Windows updates?
Press the Windows key or select the Windows Start button > Settings
> Windows Update. Select Advanced options to configure the
settings.
Where can I get more information?
For more information please visit the following pages:
• Windows 11 information: support.microsoft.com/Windows
• Support FAQs: support.acer.com
Using the Precision Touchpad - 21
USING THE PRECISION TOUCHPAD
The touchpad controls the arrow (or 'cursor') on the screen. As you
slide your finger across the touchpad, the cursor will follow this
movement. The Precision Touchpad (PTP) is designed to provide a
more uniform, smooth, and accurate touchpad experience. Many
applications support precision touchpad gestures that use one or
more fingers, however, some gestures may not be supported by the
specific application or program you are using.
Touchpad gestures
Single-finger slide
Slide a finger across the touchpad to move the cursor.
Single-finger press or tap
Press the touchpad down, or lightly tap the touchpad with
your finger, to perform a 'click', which will select or start an
item. Quickly repeat the tap to perform a double tap or
'double click'.
Two-finger press
Lightly tap the touchpad with two fingers to perform a
'right click'. In the Start screen, this will toggle the app
commands. In most apps this will open a context menu
related to the selected item.
Two-finger slide
Swiftly scroll through web pages, documents and playlists
by placing two fingers on the touchpad and moving both in
any direction.
Two-finger pinch
Zoom in and out of photos, maps and documents with a
simple finger-and-thumb gesture.
22 - Using the Precision Touchpad
The precision touchpad includes added technology features that help
recognize and prevent unintentional gestures such as accidental taps,
gestures, and pointer movement.
Three-finger press
Lightly tap the touchpad with three fingers to open the
Search Windows.
Three-finger swipe
Swipe across the touchpad with three fingers.
• Swipe up to open Task View. Move the cursor over a
window and tap the touchpad to select that window, or
swipe downwards to exit Task View.
• Swipe down to minimize all open windows and show
Desktop; swipe upwards to restore the minimized
windows.
• Swipe left or right to switch between open windows.
Four-finger press
Lightly tap the touchpad with four fingers to open the
Action Center.
Four-finger swipe
Swipe across the touchpad with four fingers.
• Swipe up to open Task View. Move the cursor over a
window and tap the touchpad to select that window, or
swipe downwards to exit Task View.
• Swipe down to minimize all open windows and show
Desktop; swipe upwards to restore the minimized
windows.
Note
The touchpad is sensitive to finger movement; the lighter the touch, the better
the response. Please keep the touchpad and your fingers dry and clean.
Using the Precision Touchpad - 23
Changing touchpad settings
To change the touchpad settings to suit your personal requirements,
please do the following.
1. In the icon tray in the lower right-hand corner of the screen, select
the Network, Sound and Battery icon to open the Quick settings
pane.
2. Select All settings.
3. Select Bluetooth & devices > Touchpad
4. Now you can adjust the settings to suit your personal needs. You
can switch off the touchpad if you prefer to use a mouse. Or you can
adjust the touchpad sensitivity to suit your needs. Scroll down to see
more settings.
24 - Recovery
RECOVERY
If you are having trouble with your computer, and the frequently asked
questions (see Got a question? on page 67) do not help, you can
recover your computer.
This section describes the recovery tools available on your computer.
Acer provides Acer Care Center, which allows you to reset your PC,
refresh your PC, backup files/data or create a factory default backup.
If you cannot access Acer Care Center, click Settings in the Start
menu, select System and then click Recovery.
Creating a file history backup
Recovery Management allows you to quickly and easily back up your
files and restore them if the originals are lost, damaged or deleted.
1. From Start, select Care Center in all apps list then Recovery
Management.
2. Select the Backup tab and click Get started for Create backup to
open the Backup window.
Note
Acer Care Center vary depending on model or Operating System.
Recovery - 25
3. Click Set up syncing for OneDrive folder syncing to continue.
4. Make sure the folders that you want to back up are selected and
click Start back up to continue.
26 - Recovery
5. You can select View sync progress to watch files sync until it
completes.
6. To open the OneDrive folder, double click OneDrive icon in the
notification area.
Recovery - 27
Backing up your wireless and LAN drivers
Back up your wireless and LAN drivers. You can use these backups to
install the wireless and LAN drivers if you install another operating
system.
1. From Start, select Care Center in all apps list then Recovery
Management.
2. Select the Backup tab and click Get started for Backup wireless
and LAN drivers. Choose a folder to save your drivers and select
OK.
3. You will be shown the backup progress on the screen.
Restoring your computer
Recovery Management allows you to quickly and easily restore your
computer back to its default status. You can choose to keep your files
or remove them before reinstalling Windows.
Reset this PC and keep my files
1. From Start, select Care Center in all apps list then Recovery
Management.
2. Select the Restore tab and click Get started to open the
Recovery
window.
28 - Recovery
3. Click Reset PC to Choose an option.
4. Select Keep my files to refresh your PC and reinstall your operating
system without removing your personal files.
Recovery - 29
5. Choose from the two options - Cloud download or Local reinstall
to reinstall Windows. (Ensure you are connected to the internet
when using Cloud download.)
6. Click Change settings to open the Choose settings options.
30 - Recovery
7. Choose your settings options and follow the instructions on screen.
Click Confirm then Next to continue.
8. Resetting the PC will reinstall Windows, change settings back to
their factory defaults and remove all preinstalled apps and programs
without removing your personal files. Click Reset to continue. This
will take a while and your PC will restart.
9. You will be shown the reset progress on the screen. The screen will
turn off during the reset process.
10.The screen will turn back on when it is installing Windows. Your PC
will restart several times during the reset process.
11.Follow the process until it completes.
Important
If you have apps installed on your PC, they will be removed.
Recovery - 31
12.When your PC has completed the reset process, Windows will
have been reset back to its factory default settings without removing
your personal files.
Reset this PC and remove everything
1. From Start, select Care Center in all apps list then Recovery
Management.
2. Select the Restore tab and click Get Started to open the
Recovery
window.
32 - Recovery
3. Click Reset PC to Choose an option.
4. Select Remove everything to reset your PC back to its factory
default.
Recovery - 33
5. Choose from the two options - Cloud download or Local reinstall
to reinstall Windows. (Ensure you are connected to the internet
when using Cloud download.)
6. Click Change settings to open the Choose settings options.
7. Choose your settings options and follow the instructions on screen.
Click Confirm then Next to continue.
34 - Recovery
8. Click Reset to continue.
9. You will be shown the reset progress on the screen. The screen will
turn off during the reset process.
10.The screen will turn back on when it is installing Windows. Your PC
will restart several times during the reset process.
11.Follow the process until it completes.
12.When your PC has completed the reset process, Windows will use
factory default settings.
Using a Bluetooth connection - 35
USING A BLUETOOTH CONNECTION
Bluetooth is a technology enabling you to transfer data wirelessly over
short distances between many different types of devices. Bluetooth-
enabled devices include computers, cell phones, tablets, wireless
headsets, and keyboards.
To use Bluetooth, you must ensure the following:
1. Bluetooth is enabled on both devices.
2. Your devices are "paired" (or connected).
Enabling and disabling Bluetooth
The Bluetooth adapter must be enabled on both devices. For your
computer, this may be an external switch, a software setting, or a
separate Bluetooth dongle plugged into the computer’s USB port (if no
internal Bluetooth adapter is available).
Enable Bluetooth and add a device
Every new device must first be "paired" with your computer’s
Bluetooth adapter. This means it must first be authenticated for
security purposes. You only need to pair once. After that, simply
turning on the Bluetooth adapter of both devices will connect them.
Bluetooth on your computer is disabled by default. To enable your
computer’s Bluetooth adapter, do the following:
1. Press the Windows key or select the Windows Start button >
Settings > Bluetooth & devices, and click the toggle under
Bluetooth to enable/disable it.
2. Click on Add device then select the device that you want to add.
3. Your computer will automatically start searching for devices, as well
as make itself visible to other devices.
Note
Please check your devices owner’s manual to determine how to turn on its
Bluetooth adapter.
36 - Using a Bluetooth connection
4. Select the device you wish to pair from the list of discovered
devices.
5. After pairing, if there is a code displaying on the screen, enter that
code on the device to proceed the connection.
You can also enter the Bluetooth settings by selecting the Network,
Sound and Battery icon in the lower right-hand corner of the screen to
open the Quick settings pane. From here, you can enable or disable
Bluetooth or right-click on Bluetooth > Go to Settings to enter the
Bluetooth settings.
Note
Some devices using older versions of the Bluetooth technology require both
devices to enter a PIN. In the case of one of the devices not having any inputs
(as in a headset), the passcode is hardcoded into the device (usually "0000"
or "1234"). Consult your device’s user manual for more information.
Connecting to the Internet - 37
CONNECTING TO THE INTERNET
This chapter includes general information on types of connections,
and getting connected to the internet. For detailed information, please
refer to Network connections on page 75.
Your computer’s built-in network features make it easy for you to
connect your computer to the internet.
First though, in order to connect to the internet from home, you’ll need
to sign up for internet services from an ISP (Internet Service Provider)
-- usually a phone or cable company -- that will have to go to your
home or office to set up internet service. The ISP will install a small
box, a router or modem, that will allow you to connect to the internet.
Connecting to a wireless network
Connecting to a wireless LAN
A wireless LAN (or WLAN) is a wireless local area network, which can
link two or more computers without using wires. Once connected to
WLAN, you can access the internet. You can also share files, other
devices, and even your internet connection itself.
Your computer's wireless connection is turned on by default and
Windows will detect and display a list of available networks during
setup. Select your network and enter the password if required.
Acer computers feature a Flight mode hotkey that turns the network
connection on or off. You can use the network management options to
turn your wireless network on/off or control what is shared over the
network.
Warning
Using wireless devices while flying in aircraft may be prohibited. All
wireless devices must be switched off before boarding an aircraft and
during take-off, as they may be dangerous to the operation of the
aircraft, disrupt communications, and even be illegal. You may turn on
your computer’s wireless devices only when informed that it is safe to
do so by the cabin crew.
38 - Connecting to the Internet
To connect to a wireless network, please follow the steps below.
1. Ensure you have a wireless router/access point and current internet
connection through the ISP of your choice. Make a note of the
wireless network’s name and password (if necessary). If you are
trying to connect to a public network (such as at a coffeeshop),
make sure you have the wireless network’s name.
2. Click Network icon in the notification area.
3. Select Manage WiFi connections.
Note
Please refer to your ISP or router documentation for details on connecting to
the internet.
Note
If Wi-Fi is turned off, please click Wi-Fi icon to turn it on.
Connecting to the Internet - 39
4. You will see a list of available wireless networks. Select the one you
wish to use.
5. Once you select a wireless network, select Connect.
40 - Connecting to the Internet
6. If required, enter the network’s password.
Connecting to the Internet - 41
Connecting with a cable
Built-in network feature
If your computer has a network port, plug one end of a network cable
into the network port on your computer, and the other end into a port
on your router (refer to the image below.) Then, you'll be ready to get
online.
42 - Bluelight Shield
BLUELIGHT SHIELD
The Bluelight Shield can be enabled to reduce blue-light emissions
from the screen to protect your eyes.
To configure the Bluelight Shield, search for ’Quick Access’ in the
Start Menu. From here you can toggle Bluelight Shield on or off, and
you can choose from four different modes to fit your needs:
No. Item Description
1Low
Reduction
Reduces blue light emission from the LED backlit
screen by 10% to 25% for basic protection.
2Medium
Reduction
Reduces blue light emission from the LED backlit
screen by 26% to 45% to protect your eyes.
3High
Reduction
Reduces blue light emission from the LED backlit
screen by 46% to 65% for maximum protection.
4Long Hour
Mode
Professionally tuned to reduce eye strain over an
extended period of time.
Note
Specifications vary depending on model or Operating System.
VeroSenseTM - 43
VEROSENSETM
VeroSenseTM is Acer’s built-in software to further the goals of eco-
minded users, such as energy-saving to extend battery life.
Home Page
1
2
3
4
6
5
#Description #Description
1Home page 4Remaining time for battery
2Mode page 5Current status
3Battery page 6Mode selections
44 - VeroSenseTM
Mode Page
In Mode page, the Custom Mode is selected by default. VeroSenseTM
provides users with four performance modes to choose from:
Performance, Balanced, ECO, and ECO+. You can choose a power
setting that best suited for your use case.
Performance Mode
Optimized for the best overall performance
Balanced Mode
Automatically balances energy-saving and performance
ECO Mode
Reduces system performance to improve power efficiency
and battery life
ECO+ Mode
Extreme battery saving with critical functions disabled
Note
ECO+ mode is available only when operating on battery. To help you further
preserve battery, Disable USB charging feature is selected by default to let
user not to charge other devices via USB when in power-off charging. You
can uncheck the box to enable charging other devices as needed.
VeroSenseTM - 45
Mode Switching
How to switch among different modes:
1. Select one of the modes in the bottom right panel.
2. System automatically calculates how much time new power mode
can sustain. Please note that this is estimated time and the actual
usage may be different.
3. Click Apply.
Note
You can click on [i] icon to review the power mode setting details including
CPU Power, Screen Brightness, USB Charging and Fan Speed.
46 - VeroSenseTM
Battery Page
There are 2 battery charging options in the Battery page.
• Optimized Battery Charging
System charges battery up to 80% capacity to optimize battery life.
• Full Battery Charging
Charging to maximum capacity for longer mobile use.
Keeping your computer
and data safe...
In this section you will find:
• How to secure your computer
• Setting passwords
• What you need to prepare when you’re traveling
• How to get the most out of your battery
48 - Securing your computer
SECURING YOUR COMPUTER
Your computer is a valuable investment that you need to take care of.
Learn how to protect and take care of your computer.
Security features include hardware and software locks — a security
notch and passwords.
Using a computer security lock
The computer comes with a computer security slot for a security lock.
Wrap a computer security lock cable around an immovable object
such as a table or handle of a locked drawer. Insert the lock into the
notch and turn the key to secure the lock. Some keyless models are
also available.
Using passwords
Passwords protect your computer from unauthorized access. Setting
these passwords creates several different levels of protection for your
computer and data:
• Supervisor Password prevents unauthorized entry into the BIOS
utility. Once set, you must enter this password to gain access to the
BIOS utility. See Setting passwords on page 54.
• User Password secures your computer against unauthorized use.
Combine the use of this password with password checkpoints on
boot-up and resume from Hibernation (if available) for maximum
security.
• Password on Boot secures your computer against unauthorized
use. Combine the use of this password with password checkpoints
on boot-up and resume from Hibernation (if available) for maximum
security.
Important
Do not forget your Supervisor Password! If you forget your password,
please get in touch with your dealer or an authorized service center.
Securing your computer - 49
Entering passwords
When a password is set, a password prompt appears in the center of
the display screen.
• When the Supervisor Password is set, a prompt appears when you
enter the BIOS utility.
• Type the Supervisor Password and press Enter to access the BIOS
utility. If you enter the password incorrectly, a warning message
appears. Try again and press Enter.
• When the User Password is set and the password on boot
parameter is enabled, a prompt appears at boot-up.
• Type the User Password and press Enter to use the computer. If
you enter the password incorrectly, a warning message appears. Try
again and press Enter.
Important
You have three chances to enter a password. If you fail to enter the
password correctly after three tries, the system halts. Press and hold
the power button for four seconds to shut down the computer. Then
turn on the computer again, and try again.
50 - Fingerprint Reader
FINGERPRINT READER
In addition to using an account password or PIN to sign in to Windows
apps and services, you can also use the fingerprint reader to sign-in
and unlock your Acer notebook.
In order to use the fingerprint reader, you must first configure the
fingerprint reader to recognize your fingerprint to confirm your identity.
How to use the fingerprint reader
Select the Start button, then select Settings > Accounts > Sign-in
options to set up Windows Hello.
1. In Fingerprint recognition (Windows Hello), select Set up to
configure the fingerprint reader.
Fingerprint Reader - 51
2. In the Windows Hello setup window, select Get started to begin the
fingerprint configuration.
3. Enter your PIN to confirm your identity.
52 - Fingerprint Reader
4. When the Windows Hello setup window appears, follow the
onscreen directions. Press and hold your finger on the fingerprint
sensor and then lift. Repeat this step until the fingerprint
configuration is complete.
Fingerprint Reader - 53
5. Once the fingerprint configuration is complete, you will be able to
sign in or unlock your computer by placing your fingerprint on the
fingerprint reader. You may select Add another finger t o a d d
another fingerprint to unlock the computer.
Note
If the notebook has multiple accounts, you can set up access separately and
automatically switch between accounts.
54 - BIOS utility
BIOS UTILITY
The BIOS utility is a hardware configuration program built into your
computer's BIOS.
Your computer is already properly configured and optimized, and you
do not normally need to run this utility. However, if you encounter
configuration problems, you may need to run it.
To activate the BIOS utility, press F2 while the computer logo is being
displayed.
Boot sequence
To set the boot sequence in the BIOS utility, activate the BIOS utility,
then select Boot from the categories listed on the top of the screen.
Setting passwords
To set a password on boot, activate the BIOS utility, then select
Security from the categories listed on the top of the screen.
Find Set Supervisor Password and enter a password to enable this
feature. Once you have entered a password for this feature, you may
then enable/disable Password on Boot.
Remember to select F10 to properly save and exit the BIOS utility
when you are done making changes.
Power management - 55
POWER MANAGEMENT
This computer has a built-in power management unit that monitors
system activity. System activity refers to any activity involving one or
more of the following devices: keyboard, mouse, hard disk,
peripherals connected to the computer, and video memory. If no
activity is detected for a period of time, the computer stops some or all
of these devices in order to conserve energy.
Saving power
Disable Fast startup
Your computer uses Fast startup to start quickly, but also uses a small
amount of power to check for signals to start. These checks will slowly
drain your computer’s battery.
If you prefer to reduce your computer’s power requirements and
environmental impact, turn off Fast startup:
1. Press the Windows key or select the Windows Start button then
search for "Choose a power plan".
2. Select Choose what the power buttons do.
Note
If Fast startup is off, your computer will take longer to start from Sleep.
Your computer will also not start if it receives an instruction to start over a
network (Wake on LAN).
56 - Power management
3. Select Change settings that are currently unavailable.
4. Scroll down and disable Turn on fast start-up.
5. Select Save changes.
Battery pack - 57
BATTERY PACK
The computer uses an embedded Lithium battery that gives you long
use between charges.
Battery characteristics
The battery is recharged whenever you connect the computer to the
AC adapter. Your computer supports charge-in-use, enabling you to
recharge the battery while you continue to operate the computer.
However, recharging with the computer turned off significantly
reduces charge time.
The battery will come in handy when you travel or during a power
failure.
Charging the battery
Plug the AC adapter into the computer, and connect to a mains power
outlet.
Conditioning a new battery pack
Before you use a battery pack for the first time, there is a conditioning
process that you should follow:
1. Connect the AC adapter and fully charge the battery.
2. Turn on the computer and complete setting up the operating system.
3. Disconnect the AC adapter.
4. Operate the computer using battery power.
5. Fully deplete the battery until the battery-low warning appears.
6. Reconnect the AC adapter and fully charge the battery again.
Follow these steps again until the battery has been charged and
discharged three times.
Note
You are advised to charge the battery before retiring for the day. Charging
the battery overnight before traveling enables you to start the next day with a
fully charged battery.
58 - Battery pack
Use this conditioning process for all new batteries, or if a battery
hasn't been used for a long time.
The battery conditioning process ensures your battery accepts the
maximum possible charge. Failure to follow this procedure will prevent
you from obtaining the maximum battery charge, and will also shorten
the effective lifespan of the battery.
In addition, the useful lifespan of the battery is adversely affected by
the following usage patterns:
• Using the computer on constant AC power.
• Not discharging and recharging the battery to its extremes, as
described above.
• Frequent use; the more you use the battery, the faster it will reach
the end of its effective life. An embedded battery has a life span of
more than 1,000 charge/discharge cycles.
Optimizing battery life
Optimizing battery life helps you get the most out of battery operation,
prolonging the charge/recharge cycle and improving recharging
efficiency. You are advised to follow the suggestions set out below:
• Use AC power whenever possible, reserving battery for mobile use.
• Remove accessories that are not being used (e.g. a USB disk
drive), as they can continue to draw power.
• Store your PC in a cool, dry place. The recommended temperature
is 10° C (50° F) to 30° C (86° F). Higher temperatures cause the
battery to self-discharge faster.
• Excessive recharging decreases the battery life.
• Look after your AC adapter and battery.
Warning
Do not expose battery packs to temperatures below 0° C (32° F) or
above 45° C (113° F). Extreme temperatures may adversely affect the
battery pack.
Battery pack - 59
Checking the battery level
The power meter indicates the current battery level. Rest the cursor
over the battery/power icon on the taskbar to see the battery's present
charge level.
Battery-low warning
When using battery power pay attention to the power meter.
When the battery-low warning appears, the recommended course of
action depends on your situation:
Important
Connect the AC adapter as soon as possible after the battery-low
warning appears. Data may be lost if the battery is allowed to become
fully depleted and the computer shuts down.
Situation Recommended Action
The AC adapter
and a power
outlet are
available.
1. Plug the AC adapter into the computer, and
then connect to the main power supply.
2. Save all necessary files.
3. Resume work.
Turn off the computer if you want to recharge
the battery rapidly.
The AC adapter
or a power outlet
is unavailable.
1. Save all necessary files.
2. Close all applications.
3. Turn off the computer.
60 - Traveling with your computer
TRAVELING WITH YOUR COMPUTER
This section gives you tips and hints to consider when moving around
or traveling with your computer.
Disconnecting from the desktop
Follow these steps to disconnect your computer from external
accessories:
1. Save any open files.
2. Remove discs from optical drive.
3. Shut down the computer or put it into Sleep or Hibernate mode.
4. Close the display cover.
5. Disconnect the cord from the AC adapter.
6. Disconnect the keyboard, pointing device, printer, external monitor
and other external devices.
7. Disconnect the Kensington / Noble lock if you are using one to
secure the computer.
Moving around
When you are just moving within short distances, for example, from
your office desk to a meeting room.
Before moving the computer, close and latch the display cover to
place it in Sleep mode. You can now safely take the computer
anywhere you go within the building.
If you are moving within a larger distance, you may choose to shut
down the computer.
Note
Specifications vary depending on model.
Note
The computer may enter Hibernation or Deep Sleep mode after being in
Sleep mode for a period of time.
Traveling with your computer - 61
What to bring
When you are just moving within short distances, you probably do not
need to bring anything with you other than your computer. If your
battery is not fully charged, you may want to bring the AC adapter with
you to plug in your computer. If you cannot find an electrical outlet,
reduce the drain on the battery by putting the computer in Sleep
mode. Press the Sleep hotkey or close the display cover whenever
you are not actively using the computer.
When you are moving within a larger distance, for instance, traveling
locally or internationally, after shutting down the computer and
disconnecting any external devices, pack the computer in a protective
case that can prevent the computer from sliding around and cushion it
if it should fall.
In this section you will find:
• Information on the ports and connectors fitted to your computer
Ports and connectors...
Universal Serial Bus (USB) - 63
UNIVERSAL SERIAL BUS (USB)
The USB port is a high-speed port which allows you to connect USB
peripherals, such as a mouse, an external keyboard, additional
storage (external hard disks), or any other compatible device.
You can also charge devices such as tablets, smartphones, or other
devices through a USB port. Some USB 3.2 Gen 1/Gen 2 ports
support charging devices when the computer is in Hibernate or turned
off. Additionally, you can use a USB hub to connect multiple devices
to a single USB port.
Note
Two USB standards are currently available on Acer computers: USB 2.0
(High-speed USB) and USB 3.2 Gen 1/Gen 2 (SuperSpeed USB). USB 2.0
ports on Acer computers have a black tongue in the port, while USB 3.2 Gen
1/Gen 2 ports have a blue tongue. For best performance, USB 3.2 Gen 1/Gen
2 devices should always be plugged into USB 3.2 Gen 1/Gen 2 ports. Consult
your device’s documentation to see which standard it supports.
Important
When removing a USB storage device, you should right-click on the
USB icon in the Windows task bar and select "Eject <device>" to tell the
operating system to stop using the device before removing it. Failure to
do this may result in data loss or damage to your peripheral.
64 - USB Type-C port
USB TYPE-C PORT
A USB Type-C port is a connector that allows you to easily connect
USB Type-C peripherals, such as additional storage (e.g. an external
drive), or any other compatible device.
The Type-C port is reversable; connectors may be inserted with either
side up.
Note
On Acer
computers USB Type-C ports support up to USB 3.2 (SuperSpeed
USB, 5 Gbps).
Other USB devices with a USB Type-C connector are supported, but transfer
speed may be reduced and certain functions will be disabled (such as
Thunderbolt video support).
Important
When removing a USB storage device, you should right-click on the
USB icon in the Windows task bar and select "Eject <device>" to tell the
operating system to stop using the device before removing it. Failure to
do this may result in data loss or damage to your peripheral.
Video and audio connectors - 65
VIDEO AND AUDIO CONNECTORS
Add an external monitor to your computer via a video port. The type of
port available depends on your computer’s configuration.
Connecting a monitor
1. Check that the computer is powered off and the monitor power
switch is turned off.
2. Attach the video cable to the monitor port on the computer.
3. Connect the monitor power cable and plug it into a properly
grounded wall outlet.
4. Follow any setup instructions in the monitor's user's guide.
5. Turn on power to the monitor, then the computer.
6. The correct resolution and refresh rate should be detected
automatically. If necessary, change the display settings used by the
computer.
Headphones and microphone
One or more 3.5 mm jacks on your computer allow you to connect
audio devices.
Use the headphone port to plug in stereo headphones or powered
speakers; connecting an audio device to the headphone port disables
the built-in speakers.
Use the microphone port to connect an external microphone;
connecting a microphone disables the built-in microphone.
Note
To access the display controls, right-click anywhere on the desktop and
select Display settings.
Note
Some computers have a single "combo" port that allows you to use single-pin
headsets with a built-in microphone. These headsets are most commonly
used with smartphones.
66 - HDMI
HDMI
HDMI (High-Definition Multimedia Interface) is a high-quality, digital
audio/video interface. HDMI allows you to connect any compatible
digital audio/video source, such as your computer, a set-top box, DVD
player, and audio/video receiver to any compatible digital audio and/or
video monitor, such as a digital television (DTV) with a single cable.
The single cable keeps everything neat and tidy while ensuring easy
connection and the best audio and visual quality.
Got a question?
In this section you will find:
• Frequently asked questions
• Troubleshooting information
• How to protect yourself while online
• Where to find Acer service center contact information
68 - Frequently asked questions
FREQUENTLY ASKED QUESTIONS
The following is a list of possible situations that may arise during the
use of your computer. Easy solutions are provided for each one.
I turned on the power, but the computer does not start or boot up.
Check if power is being supplied to the computer (if your computer
has a power indicator, it will be off); if there is no power, check the
following:
• If you are using on the battery, it may be low and unable to power
the computer. Connect the AC adapter to recharge the battery pack.
You may need to wait a few minutes before trying to turn your
computer on again.
• Make sure that the AC adapter is properly plugged into the
computer and to the power outlet.
If power is being supplied to the computer, check the following:
• Do you have a USB storage device (USB drive, CD drive or
smartphone) plugged into your computer? Unplug it and press Ctrl
+ Alt + Del to restart the system.
Nothing appears on the screen.
The computer’s power management system automatically blanks the
screen to save power. Press any key to turn the display back on.
If pressing a key does not turn the display back on, three things might
be the cause:
• The brightness level might be too low. Use the Brightness up hotkey
to adjust the brightness level.
• The display device might be set to an external monitor. Press the
display toggle hotkey to toggle the display back to the computer.
• The computer may be in Sleep or Hibernate mode (if there is a
power LED, it will flash). Press and release the power button to
resume.
No audio is heard from the computer.
Check the following:
• The volume may be muted. Look at the volume control (speaker)
Frequently asked questions - 69
icon in the taskbar. If it is crossed-out, click the icon and drag the
slider to the right to increase the volume.
• The volume level may be too low. Check the volume from the
volume control (speaker) icon in the taskbar. You can also use the
volume control hotkeys to adjust the volume.
• If headphones, earphones or external speakers are connected to
the headphone jack on the computer, the internal speakers
automatically turn off.
The keyboard does not respond.
Try attaching an external keyboard to a USB port on the computer. If it
works, contact your dealer or an authorized service center as the
internal keyboard cable may be loose.
The printer does not work.
• Make sure that the printer is connected to a power outlet and that it
is turned on.
• Make sure that the printer cable is connected securely to a USB port
and the corresponding port on the printer.
I want to restore my computer to its original settings.
This recovery process helps you restore the C: drive with the original
software content that is installed when you purchased your computer.
Before performing a restore operation, please check the BIOS settings.
1. If there is a D2D Recovery setting in Main, make sure it is Enabled.
2. Exit the BIOS utility and save changes. The system will reboot.
Note
If your system is the multilingual version, the operating system and language
you choose when you first turn on the system will be the only option for future
recovery operations.
Warning
Your C: drive will be reformatted and all data will be erased. It is
important to back up all data files before using this option.
70 - Frequently asked questions
For more information, see Restoring your computer on page 27.
Requesting service
International Travelers Warranty (ITW)
Your computer is backed by an International Travelers Warranty
(ITW) that gives you security and peace of mind when traveling. An
ITW passport came with your computer and contains all you need to
know about the ITW program. A list of available, authorized service
centers is in this handy booklet. Read this passport thoroughly.
Always have your ITW passport on hand, especially when you travel,
to receive the benefits from our support centers. Attach your proof-of-
purchase to the ITW passport.
If the country you are traveling in does not have an Acer-authorized
ITW service site, you can still get in contact with our offices worldwide.
Please visit www.acer.com.
Before you call
Please have the following information available when you call Acer for
online service, and please be at your computer when you call. With
your support, we can reduce the amount of time a call takes and help
solve your problems efficiently. If there are error messages or beeps
reported by your computer, write them down as they appear on the
screen (or the number and sequence in the case of beeps).
You are required to provide the following information:
Name:
Address:
Telephone number:
Machine and model type:
Serial number:
Date of purchase:
Note
To access the BIOS utility, press F2 when you see the Acer logo during boot
up.
Frequently asked questions - 71
Troubleshooting
This chapter shows you how to deal with common system problems.
Read it before calling a technician if a problem occurs. Solutions to
more serious problems require opening up the computer. Do not
attempt to open the computer yourself; contact your dealer or
authorized service center for assistance.
Troubleshooting tips
This computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.
If the system reports an error message or an error symptom occurs,
see "Error messages" below. If the problem cannot be resolved,
contact your dealer.
Error messages
If you receive an error message, note the message and take the
corrective action. The following table lists the error messages in
alphabetical order together with the recommended course of action.
Error messages Corrective action
CMOS battery bad Contact your dealer or an authorized service
center.
CMOS checksum
error
Contact your dealer or an authorized service
center.
Disk boot failure Insert a system (bootable) disk, then press
Enter to reboot.
Equipment
configuration error
Press F2 (during POST) to enter the BIOS
utility, then press Exit in the BIOS utility to
reboot.
Hard disk 0 error Contact your dealer or an authorized service
center.
Hard disk 0
extended type error
Contact your dealer or an authorized service
center.
I/O parity error Contact your dealer or an authorized service
center.
F
requen
tl
y as
k
e
d
ques
ti
ons
72 - Frequently asked questions
If you still encounter problems after going through the corrective
measures, please contact your dealer or an authorized service center
for assistance.
Keyboard error or no
keyboard connected
Contact your dealer or an authorized service
center.
Keyboard interface
error
Contact your dealer or an authorized service
center.
Memory size
mismatch
Press F2 (during POST) to enter the BIOS
utility, then press Exit in the BIOS utility to
reboot.
Error messages Corrective action
Internet and online security - 73
INTERNET AND ONLINE SECURITY
First steps on the net
Protecting your computer
It is vital to protect your computer from viruses and attacks over the
internet (see Internet security software on page 77).
A comprehensive internet security program is offered when you first
start your computer. You should activate this protection as soon as
possible, certainly before you connect to the internet.
Choose an Internet Service Provider
Using the internet has become a natural part of daily
computing. Just a few simple steps can connect you to
a vast collection of knowledge and communication
tools. To accomplish these steps you should first
select an Internet Service Provider (ISP), which
supplies the connection between your computer and
the internet. You should research the ISPs available in
your region, not forgetting to talk to friends and family about their
experiences or to check reviews and consumer reports. The ISP you
select will provide instructions on how to connect to the internet (you
may need additional software or a special ‘box’ that connects to your
phone line).
Connection types
Depending on your computer model, your location and your
communication needs, you have several ways to connect to the
internet.
Dial-up
Some computers include a telephone dial-up (‘modem’) connector.
This allows you to connect to the internet using your telephone line.
With a dial-up connection, you cannot use the modem and the
telephone simultaneously on a single phone line. This type of
connection is recommended only if you have limited use of the
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internet as the connection speed is low and connection time is
typically charged per hour.
DSL (e.g. ADSL)
DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs
over the phone line. As DSL and phone do not use the same
frequencies, you can use your telephone at the same time you are
connected to the internet (this requires a ‘micro-filter’ on each
telephone socket to avoid interference). To be eligible for DSL, you
must be located near an DSL-equipped phone exchange (service is
sometimes unavailable in rural areas). Connection speeds vary
depending on your location, but DSL generally provides very fast and
reliable internet connection. As the connection is always-on, it is
generally charged at fixed monthly rates.
Cable
A cable connection provides fast and always-on internet service via a
cable television line. This service is generally available in large cities.
You can use your telephone and watch cable TV at the same time you
are connected to the internet.
Cellular
A cellular connection allows you to use cellular networks (such as
those used by a mobile phone) to connect to the internet while away
from home. The socket for a SIM card may be built in to your
computer, or may require an external device, such as a USB modem
or even an appropriately equipped mobile phone.
Note
A DSL connection requires an appropriate modem. A modem is usually
provided by the ISP when you register. Many of these modems include an
‘router’ that provides network and Wi-Fi access.
Note
If your computer includes a SIM card slot, you require a compatible SIM card
and a contract with a cellular provider.
Before using the cellular features, check with your service provider to see if
any additional charges will be incurred, especially roaming charges.
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Network connections
A LAN (Local Area Network) is a group of computers (for example,
within an office building or home) that share a common
communications line and resources. When you set up a network, you
can share files, peripheral devices (such as a printer) and an internet
connection. You can set up a LAN using wired technologies (such as
Ethernet) or wireless technologies (such as Wi-Fi or Bluetooth).
Wireless networks
A wireless LAN or WLAN is a wireless local area network, which may
link two or more computers without using wires. Setting up a wireless
network is easy and allows you to share files, peripheral devices and
an internet connection.
What are benefits of a wireless network?
Mobility
Wireless LAN systems allow you and other users of your home
network to share access to files and devices connected to the
network, for example a printer or scanner.
Also you can share an internet connection with other computers in
your home.
Installation speed and simplicity
Installing a wireless LAN system can be fast and easy and eliminates
the need to pull cables through walls and ceilings.
Components of a wireless LAN
To set up your Wireless network at home you need to have the
following:
Access point (router)
Access points (routers) are two-way transceivers that broadcast data
into the surrounding environment. Access points act as a mediator
between wired and wireless network. Most routers have a built-in DSL
modem that will allow you access to a high speed DSL internet
connection. The ISP (Internet Service Provider) you have chosen
normally supplies a modem/router with the subscription to their
services. Read carefully the documentation supplied with your Access
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point/router for detailed setup instructions.
Network cable (RJ45)
A network cable (also called RJ45 cable) is used to connect the host
computer to the access point (see illustration below); this type of cable
may also be used to connect peripheral devices to the access point.
Wireless adapter
Most computers feature a wireless module and Wi-Fi button that turns
the network connection on or off. You may also turn your wireless
network on or off, or control what is shared over the network with the
network management options.
Surf the Net!
To surf the internet, you need a program called an
internet browser. Microsoft Edge provides an easy and
secure web browsing experience. As soon as you have
your internet access installed and you are connected,
from the Start Menu, click the Microsoft Edge app or the
icon located in the taskbar and take your internet
experience to a new level!
Acer website
To get you started why not visit our website, www.acer.com.
Acer is dedicated to provide you with on-going personalized support.
Check out our Support section to get help tailored to your needs.
www.acer.com is your portal to a world of online activities and
services: visit us regularly for the latest information and downloads!
Warning
Using wireless devices while flying in aircraft may be prohibited. Switch
off all devices before boarding an aircraft; they may be dangerous to
the operation of the aircraft, disrupt communications, and even be
illegal. After take off, ask the cabin crew if you may enable Wi-Fi.
Internet and online security - 77
Internet security software
To help you stay ahead of cybercriminals, Acer has partnered with
Norton to offer you security for all your devices.
Select Acer computers include protection by Norton Security
Norton Security is pre-installed on select Acer computers, protecting
your identity and financial data from viruses, spyware, malware and
other online threats. Learn more about how to stay safe online and
how to stay protected after your introductory subscription ends.
Staying ahead of cybercriminals
Stay ahead of hackers and cybercriminals by understanding the
tactics they use to access your private data.
Ensure your software is up to date
Cybercriminals rely heavily upon software or platform vulnerabilities,
as they are the easiest way to sneak malware into a user's device
unnoticed, sometimes with little action on the user's part. Immediately
after a software manufacturer announces an update, hackers are
ready with malware that can breach holes in the software that would
have been patched if the update was installed.
How to stay safe: Perform any and all software updates as soon as
they are available.
Keep a lookout for fake or phishing emails
Beware of emails that appear to be from a friend or business
colleague that you know but seem a little odd. Maybe they didn't
capitalize your name or there are misspellings. The email might be
from cybercriminals who are trying to fool you into sending them your
credit card number, social security number, or logging into a fake
bank website that looks like yours but really isn't.
How to stay safe: Use a strong antispam filter. If an email looks
strange, don't click on anything and delete it immediately. Instead
manually launch a browser and type in your bank's website address
and log-in yourself.
Note
Specifications vary depending on model or Operating System.
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Don't be fooled if someone calls your phone
A tech support scam is a form of online fraud where people call you
on the phone saying they're Technical Support from a trusted
company like Norton or Microsoft and that you have a virus. The main
motive behind these scams is to extort money from the victim.
Cybercriminals can also install malware such as keylogging software
or backdoor Trojans in order to gain access to personal information.
How to stay safe: Don't fall for phone calls that tell you your software
or computer isn't working. Never give your personal information like
social security or credit card numbers to someone that you don't know
over the phone.
Common threats cybercriminals use
Now you know a few very common ways cybercriminals try to sneak
onto your device or trick you into providing private information to them
directly. Here are a few of the types of malware they like to deploy
once they've got into a device and what to do if you're ever infected.
Ransomware
A form of malware that will encrypt personal data files on your
computer and attached devices. Encryption converts files into another
format, that can only be opened with a specific decryption key. Once
the ransomware installs itself, it will display a warning message that
the computer is now locked. The user is given a specific amount of
money to pay as a "fine" and a timeframe in which to pay. Even if
paid, the criminal might choose to not unencrypt the files anyway!
What to do if you're infected: Avoid getting infected in the first place
by staying protected with internet security software like Norton
Security. Also, perform regular backups of all your data either online
or to a separate external hard drive that is only attached to your
computer while performing the backup. Ransomware has been known
to lock access to external hard drives attached to the computer.
If you are infected with ransomware, think twice before you pay the
ransom. There is no guarantee the cybercriminal will unlock your files
and you'll be funding them to prey upon another innocent victim.
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Botnets
A botnet is a string of infected, connected computers coordinated
together to perform a task. Botnets gain access to your machine
through some piece of malicious coding. Once the software is
downloaded, the botnet will now contact its master computer and let it
know that everything is ready to go. Now your computer, phone,
tablet, or IoT device is entirely under the control of the person who
created the botnet. Most people who are infected with botnets aren't
even aware that their computer's security has become compromised!
What to do if you're infected: If you're infected you probably don't
realize it as bots are notoriously quiet. Your Internet Service Provider
might send you a notification alerting you that they found a threat on
your network and that you need to remove the bot. If you have a bot,
use internet security software like Norton Security to scan all of your
devices.
Viruses/Malware
"Virus" is the commonplace word for all malicious software programs
for years now; however, a virus is just one type of malicious threat. A
virus is classified as a self-replicating piece of malicious code that
travels by inserting itself into files or programs.
What to do if you're infected: Take steps to avoid infection by
staying protected with internet security software like Norton Security.
If you subscribed to Norton Security and think you may have a virus,
contact Norton's on-call technicians to help eliminate the virus.
Take special precautions when using public Wi-Fi
Public Wi-Fi is available just about everywhere, from the local coffee
shop to the hotels and airports you visit while traveling. While public
Wi-Fi has made our lives a little easier, it also poses security risks to
the personal information available on our laptops and smartphones. A
virtual private network (VPN) gives you online privacy and anonymity
by creating a private network from a public internet connection. VPNs
mask your internet protocol (IP) address so your online actions are
virtually untraceable as well as secure. One of the biggest security
risks on public Wi-Fi are man-in-the-middle attacks (MITM). These
attacks are akin to eavesdropping. Data is sent from point A
(computer) to point B (server/website), and an attacker can get in-
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between these transmissions. They then set up tools programmed to
"listen in" on transmissions, intercept data that is specifically targeted
as valuable, and capture the data, such as your login credentials and
passwords.
Use a virtual private network (VPN) to ensure your privacy and
anonymity are protected when you use public Wi-Fi. VPN services
can encrypt all the data that you send and receive while using a public
Wi-Fi hotspot, securing your information from hackers and other users
of the same connection.
For more tips on how to stay safe
Good security habits can reduce your exposure to online crime. By
adopting a few basic behaviors, you can make big strides in reducing
cybercrime risk:
• Protect your accounts with strong, unique passwords that use a
combination of at least 10 uppercase and lowercase letters,
symbols and numbers.
• Don't click on random links or open unsolicited messages and
attachments-particularly from people you don't know.
• Don't access any personal information or social media accounts
over unprotected Wi-Fi networks.
• Use security software on your devices to help protect yourself from
the latest threats.
Protect your computer with Windows security tools
Windows provides a variety of protection applications.
Windows Updates
If you have an active internet connection, Windows can check for
important updates for your computer and install them automatically.
These updates include security patches and program updates that
can improve your computing experience and help protect your
computer against new viruses and attacks.
How do I know when my computer is at risk?
If the Action Center reports an alert, or if your computer behaves
erratically, crashes unexpectedly or if some of your programs do not
work correctly, your computer may be infected by malicious software.
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However, do not blame every computer problem on a virus! If you
suspect your computer is infected, the first thing to do is update, if you
have not already done so, and run your antivirus and anti-spyware
software.