Table of Contents
- First things first
- Recovery
- Connecting to the Internet
- Securing your computer
- BIOS utility
- Power management
- Ports and connectors
- Universal Serial Bus (USB)
- USB Type-C port
- HDMI
- SD card reader
- Video and audio connectors
- Frequently asked questions
- Internet and online security
- Playing Blu-Ray or DVD movies
Acer N50-110 User Manual
Displayed below is the user manual for N50-110 by Acer which is a product in the PCs/Workstations category. This manual has pages.
Related Manuals
- 1
NITRO DESKTOP COMPUTER
USER’S MANUAL
2 -
© 2018. All Rights Reserved.
NITRO Desktop Computer
Covers: Tower models
This revision: October 2018
Register your Acer product
1. Ensure you are connected to the Internet.
2. Open the
Acer Product Registration
app.
3. Install any required updates.
4. Sign up for an Acer ID or sign in if you already have an Acer ID, it will automatically
register your product.
After we receive your product registration, you will be sent a confirmation email with
important data.
Important
This manual contains proprietary information that is protected by
copyright laws. The information contained in this manual is subject to
change without notice. Some features described in this manual may not
be supported depending on the Operating System version. Images
provided herein are for reference only and may contain information or
features that do not apply to your computer. Acer Group shall not be
liable for technical or editorial errors or omissions contained in this
manual.
Model number: ____________________________________
Serial number: ____________________________________
Date of purchase: __________________________________
Table of contents - 3
TABLE OF CONTENTS
First things first 5
Your guides.................................................................... 5
Basic care and tips for using your computer............ 5
Turning your computer off............................................ 5
Taking care of your computer...................................... 6
Taking care of your AC adapter.................................... 7
Cleaning and servicing.................................................. 7
Recovery 8
Creating a factory default backup.............................. 8
Backing up your wireless and LAN drivers................ 9
Restoring your computer............................................. 9
Reset this PC and keep my files................................... 9
Reset this PC and remove everything....................... 10
Connecting to the Internet 12
Connecting to a wireless network............................ 12
Connecting to a wireless LAN..................................... 12
Connecting with a cable............................................. 13
Built-in network feature.............................................. 13
Securing your computer 15
Using passwords ......................................................... 15
Entering passwords ..................................................... 15
BIOS utility 17
Boot sequence ............................................................. 17
Setting passwords....................................................... 17
Power management 18
Saving power................................................................ 18
Ports and connectors 20
Information on USB 3.0............................................... 20
Rear panel audio ports................................................. 21
Universal Serial Bus (USB) 22
USB Type-C port 23
HDMI 24
SD card reader 25
Video and audio connectors 27
Connecting a monitor................................................. 27
Headphones and microphone................................... 27
Frequently asked questions 29
Requesting service...................................................... 31
Tips and hints for using Windows 10........................ 32
How do I get to Start?.................................................. 32
How do I turn off my computer?................................ 32
How do I unlock my computer?................................. 32
How do I set the alarm? .............................................. 34
Where are my apps?.................................................... 35
What is a Microsoft ID (account)? ............................ 35
How do I check for Windows updates?................... 36
Where can I get more information? ......................... 36
Troubleshooting.......................................................... 37
Troubleshooting tips.................................................... 37
Error messages ............................................................ 37
Internet and online security 39
First steps on the net.................................................. 39
Protecting your computer.......................................... 39
Choose an Internet Service Provider........................ 39
Network connections................................................. 40
Surf the Net!.................................................................. 42
Internet security software.......................................... 42
Playing Blu-Ray or DVD movies 48
Getting started...
In this section you will find:
• Useful information on caring for your computer and your health
•How to create recovery backups
• Guidelines for connecting to a network and using Bluetooth
• Information on using Acer’s bundled software
First things first - 5
FIRST THINGS FIRST
We would like to thank you for making this Acer desktop computer your choice for
meeting your computing needs.
Your guides
To help you use your Acer desktop computer, we have designed a set of guides:
First off, the Setup Guide (or Setup Poster) helps you get started with setting up
your computer.
For more on how your computer can help you to be more productive, please refer to the
User’s Manual. This guide contains detailed information on such subjects as system
utilities, data recovery, expansion options and troubleshooting.
Once you have connected to the internet, you can download updates for your computer
from:
http://go.acer.com/?id=17883
1. The link will open the Acer Support webpage.
2. Scroll down to
Drivers and Manuals
and search for your model by pasting in or
manually entering the serial number, SNID, or product model.
3. From this page you can also download and install the Acer identification utility that
will automatically detect your computer’s serial number and SNID and allow you to
copy it to the clipboard.
4. Once you have found your product model, any updates, or documents will be listed.
Basic care and tips for using your computer
Turning your computer off
To turn the power off, do any of the following:
• Use the Windows shutdown command: Press the
Windows key
or select the
Windows
Start button
, select Power > Shut down.
6 - First things first
• Right-click the
Windows Start button
> Shut down or sign out > Shut down.
If you need to power down the computer for a short while, but don’t want to completely
shut it down, you can put it to
Sleep
by doing any of the following:
• Press the power button.
• Press the sleep hotkey.
• Press the
Windows key
or select the
Windows Start button
, select Power > Sleep.
• Right-click the
Windows Start button
> Shut down or sign out > Sleep.
Taking care of your computer
Your computer will serve you well if you take care of it.
• Only use the adapter provided with your device, or an Acer-approved adapter to power
your device.
• Do not expose the computer to direct sunlight. Do not place it near sources of heat,
such as a radiator.
• Do not expose the computer to temperatures below 0º C (32º F) or above 50º C (122º F).
• Do not subject the computer to magnetic fields.
• Do not expose the computer to rain or moisture.
• Do not spill water or any liquid on the computer.
• Do not subject the computer to heavy shock or vibration.
• Do not expose the computer to dust or dirt.
• Never place objects on top of the computer.
• Do not slam the computer display when you close it.
• Never place the computer on uneven surfaces.
Note
If you cannot power off the computer normally, press and hold the power button for up to ten
seconds to shut down the computer. If you turn off the computer and want to turn it on again, wait
at least two seconds before powering up.
First things first - 7
Taking care of your AC adapter
Here are some ways to take care of your AC adapter:
• Do not connect the adapter to any other device.
• Do not step on the power cord or place heavy objects on top of it. Route the power cord
and any cables away from where people walk.
• When unplugging the power cord, do not pull on the cord itself but pull on the plug.
• The total ampere ratings of the equipment plugged in should not exceed the ampere
rating of the cord if you are using an extension cord. Also, the total current rating of all
equipment plugged into a single wall outlet should not exceed the fuse rating.
Cleaning and servicing
When cleaning the computer, follow these steps:
1. Turn off the computer.
2. Disconnect the AC adapter.
3. Use a soft, moist cloth. Do not use liquid or aerosol cleaners.
If your computer is dropped or visibly damaged, or does not work normally, please contact
your nearest authorized Acer service center.
8 - Recovery
RECOVERY
If you are having trouble with your computer, and the frequently asked questions (see
Got a question? on page 28) do not help, you can recover your computer.
This section describes the recovery tools available on your computer. Acer provides
Acer
Care Center
, which allows you to reset your PC, refresh your PC, or create a factory default
backup. If you cannot access
Acer Care Center
, click Settings in the Start menu, select
Update & Security and then click Recovery.
Creating a factory default backup
Recovery Management allows you to quickly and easily back up your operating system,
installed apps and data.
1. From
Start
, select Care Center then Recovery Management.
2. Select the
Backup
tab and click Get Started for
Create Factory Default Backup
to
open the
Recovery Drive
window.
3. Make sure Back up system files to the recovery drive is selected and
click Next.
4. Plug in the USB drive and wait for the PC to detect the USB drive then click Next.
Note
Acer Care Center vary depending on model or Operating System.
Important
We recommend that you create a Factory Default Backup as soon as
possible. In certain situations a full recovery will require a USB recovery
backup.
Note
Since the recovery backup requires at least 8 GB of storage after formatting, it is recommended
to use a USB drive with a capacity of 16 GB or larger.
Recovery - 9
5. Everything on the drive will be deleted. Click Create to continue.
6. You will be shown the backup progress on the screen.
7. Follow the process until it completes.
8. Unplug the USB drive and label it clearly.
Backing up your wireless and LAN drivers
Back up your wireless and LAN drivers. You can use these backups to install the wireless
and LAN drivers if you install another operating system.
1. From
Start
, select Care Center then Recovery Management.
2. Select the
Backup
tab and click Get started for
Backup wireless and LAN drivers
.
Choose a folder to save your drivers and select OK.
Restoring your computer
Recovery Management allows you to quickly and easily restore your computer back to its
default status. You can choose to keep your files or remove them before reinstalling
Windows.
Reset this PC and keep my files
1. From
Start
, select Care Center then Recovery Management.
2. Select the
Restore
tab and click Get started to
Choose an option
.
Important
Write a unique, descriptive label on the backup, such as 'Windows
Recovery Backup'. Make sure you keep the backup in a safe place that
you will remember.
10 - Recovery
3. Select Keep my files to refresh your PC and reinstall your operating system without
removing your personal files. Click Next to continue.
4. Resetting the PC will reinstall Windows, change settings back to their factory defaults
and remove all preinstalled apps and programs without removing your personal files.
Click Reset to continue.
5. You will be shown the reset progress on the screen. The screen will turn off during the
reset process.
6. The screen will turn back on when it is installing Windows. Your PC will restart several
times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have been reset back to
its factory default settings without removing your personal files.
Reset this PC and remove everything
1. From
Start
, select Care Center then Recovery Management.
2. Select the
Restore
tab and click Get Started to
Choose an option
.
3. Select Remove everything to reset your PC back to its factory default. This
process will reinstall your operating system and remove all of your personal files, apps,
and settings.
4. Select Just remove my files if you are keeping your computer. This will be
quicker, but less secure. Files may still be recovered with a file recovery program.
Important
If you have apps installed on your PC, they will be removed.
Recovery - 11
Select Remove files and clean the drive if you are not keeping your
computer. This process will take longer, but will be more secure.
5. Click Reset to continue.
6. You will be shown the reset progress on the screen. The screen will turn off during the
reset process.
7. The screen will turn back on when it is installing Windows. Your PC will restart several
times during the reset process.
8. Follow the process until it completes.
9. When your PC has completed the reset process, Windows will use factory default
settings.
Warning
Selecting "
Remove files and clean the drive"
will remove all of your
personal files and accounts, along with pre-existing drivers that may
affect your Windows installation.
12 - Connecting to the Internet
CONNECTING TO THE INTERNET
This chapter includes general information on types of connections, and getting connected
to the internet. For detailed information, please refer to Network connections on
page 40.
Your computer’s built-in network features make it easy for you to connect your computer
to the internet using a cable or a wireless connection.
First though, in order to connect to the internet, you’ll need to sign up for internet services
from an ISP (Internet Service Provider) -- usually a phone or cable company -- that will
have to go to your home or office to set up internet service. The ISP will install a small box,
a router or modem, that will allow you to connect to the internet.
Connecting to a wireless network
Connecting to a wireless LAN
A wireless LAN (or WLAN) is a
wireless local area network
, which can link two or more
computers without using wires. Once connected to WLAN, you can access the internet.
You can also share files, other devices, and even your internet connection itself.
Your computer's wireless connection is turned on by default and Windows will detect and
display a list of available networks during setup. Select your network and enter the
password if required. You can use the network management options to turn your wireless
network on/off or control what is shared over the network.
To connect to a wireless network, please follow the steps below.
1. Ensure you have a wireless router/access point and current internet connection
through the ISP of your choice. Make a note of the wireless network’s name and
password (if necessary).
Note
Please refer to your ISP or router documentation for details on connecting to the internet.
Connecting to the Internet - 13
2. Click Network icon in the notification area.
3. You will see a list of available wireless networks. Select the one you wish to use.
4. Once you select a wireless network, select Connect.
5. If required, enter the network’s password.
Connecting with a cable
Built-in network feature
If your computer has a network port, plug one end of a network cable into the network
port on your computer, and the other end into a port on your router (refer to the image
below.) Then, you'll be ready to get online.
Note
If Wi-Fi is turned off, please click Wi-Fi tile to turn it on.
Keeping your computer and
data safe...
In this section you will find:
• How to secure your computer
• Setting passwords
Securing your computer - 15
SECURING YOUR COMPUTER
Your computer is a valuable investment that you need to take care of. Learn how to
protect and take care of your computer.
Using passwords
Passwords protect your computer from unauthorized access. Setting these passwords
creates several different levels of protection for your computer and data:
• Supervisor Password prevents unauthorized entry into the BIOS utility. Once set, you
must enter this password to gain access to the BIOS utility. See Setting
passwords on page 17.
• User Password secures your computer against unauthorized use. Combine the use of
this password with password checkpoints on boot-up and resume from Hibernation (if
available) for maximum security.
• Password on Boot secures your computer against unauthorized use. Combine the use
of this password with password checkpoints on boot-up and resume from Hibernation
(if available) for maximum security.
Entering passwords
When a password is set, a password prompt appears in the center of the display screen.
• When the Supervisor Password is set, a prompt appears when you enter the BIOS utility.
• Type the Supervisor Password and press Enter to access the BIOS utility. If you enter
the password incorrectly, a warning message appears. Try again and press Enter.
• When the User Password is set and the password on boot parameter is enabled, a
prompt appears at boot-up.
Important
Do not forget your Supervisor Password! If you forget your password,
please get in touch with your dealer or an authorized service center.
16 - Securing your computer
• Type the User Password and press Enter to use the computer. If you enter the
password incorrectly, a warning message appears. Try again and press Enter.
Important
You have three chances to enter a password. If you fail to enter the
password correctly after three tries, the system halts. Press and hold
the power button for four seconds to shut down the computer. Then turn
on the computer again, and try again.
BIOS utility - 17
BIOS UTILITY
The BIOS utility is a hardware configuration program built into your computer's BIOS.
Your computer is already properly configured and optimized, and you do not normally
need to run this utility. However, if you encounter configuration problems, you may need
to run it.
To activate the BIOS utility, press F2 while the computer logo is being displayed.
Boot sequence
To set the boot sequence in the BIOS utility, activate the BIOS utility, then select Boot
from the categories listed on the top of the screen.
Setting passwords
To set a password on boot, activate the BIOS utility, then select Security from the
categories listed on the top of the screen.
Find Set Supervisor Password and enter a password to enable this feature. Once
you have entered a password for this feature, you may then enable/disable Password
on Boot.
Remember to select F10 to properly save and exit the BIOS utility when you are done
making changes.
18 - Power management
POWER MANAGEMENT
This computer has a built-in power management unit that monitors system activity.
System activity refers to any activity involving one or more of the following devices:
keyboard, mouse, hard disk, peripherals connected to the computer, and video memory. If
no activity is detected for a period of time, the computer stops some or all of these
devices in order to conserve energy.
Saving power
Disable Fast startup
Your computer uses Fast startup to start quickly, but also uses a small amount of power to
check for signals to start.
If you prefer to reduce your computer’s power requirements and environmental impact,
turn off Fast startup:
1. Press the
Windows key
or select the
Windows Start button
then select Settings >
System > Power & sleep.
2. Select Choose what the power buttons do.
3. Select Change settings that are currently unavailable.
4. Scroll down and disable Turn on fast startup.
5. Select Save changes.
Note
If Fast startup is off, your computer will take longer to start from Sleep.
Your computer will also not start if it receives an instruction to start over a network (Wake on
LAN).
In this section you will find:
• Information on the ports and connectors fitted to your computer
Ports and connectors...
20 - Ports and connectors
PORTS AND CONNECTORS
The tables below indicate what the different icons represent.
Information on USB 3.0
• USB 3.0 compatible ports are blue.
• Compatible with USB 3.0 and earlier devices.
Note
The ports and connectors listed below may not be available on all models.
Icon Item Icon Item
Power button Serial port
Microphone jack Line-in jack
Speaker or headphone jack Audio combo-jack
USB port HDMI port
External display (VGA)
connector DC-in jack
RJ-45 Ethernet connector DP DisplayPort
Line-out / speaker-out jack DVI DVI port
Recovery button USB port with power-off
charging
Kensington lock slot USB Type-C port
Ports and connectors - 21
• For optimal performance, use USB 3.0-certified devices.
• Defined by the USB 3.0 specification (SuperSpeed USB).
Rear panel audio ports
The table below indicates the functions of the audio jacks on the rear panel (if available).
Icon color Headset Stereo Quadrophonic 5.1-channel
Blue
Rear Rear
Green
Headset Front Front Front
Blue
Mic-in Mic-in Mic-in Center/woofer
22 - Universal Serial Bus (USB)
UNIVERSAL SERIAL BUS (USB)
The USB port is a high-speed port which allows you to connect USB peripherals, such as a
mouse, an external keyboard, additional storage (external hard disks), or any other
compatible device.
You can also charge devices such as tablets, smartphones, or other devices through a USB
port. Some USB 3.0 ports support charging devices when the computer is in Hibernate or
turned off. Additionally, you can use a USB hub to connect multiple devices to a single USB
port.
Note
Two USB standards are currently available on Acer computers: USB 2.0 (High-speed USB) and USB
3.0 (SuperSpeed USB). USB 2.0 ports on Acer computers have a black tongue in the port, while USB
3.0 ports have a blue tongue. For best performance, USB 3.0 devices should always be plugged
into USB 3.0 ports. Consult your device’s documentation to see which standard it supports.
Important
When removing a USB storage device, you should right-click on the USB
icon in the Windows task bar and select "Eject <device>" to tell the
operating system to stop using the device before removing it. Failure to
do this may result in data loss or damage to your peripheral.
USB Type-C port - 23
USB TYPE-C PORT
A USB Type-C port is a connector that allows you to easily connect USB Type-C
peripherals, such as additional storage (e.g. an external drive), or any other compatible
device.
The Type-C port is reversable; connectors may be inserted with either side up.
Note
On Acer computers USB Type-C ports support up to USB 3.1 (SuperSpeed USB, 5 Gbps).
Other USB devices with a USB Type-C connector are supported, but transfer speed may be
reduced and certain functions will be disabled (such as Thunderbolt video support).
Important
When removing a USB storage device, you should right-click on the USB
icon in the Windows task bar and select "Eject <device>" to tell the
operating system to stop using the device before removing it. Failure to
do this may result in data loss or damage to your peripheral.
24 - HDMI
HDMI
HDMI (High-Definition Multimedia Interface) is a high-quality, digital audio/video
interface. HDMI allows you to connect any compatible digital audio/video source, such as
your computer, a set-top box, DVD player, and audio/video receiver to any compatible
digital audio and/or video monitor, such as a digital television (DTV) with a single cable.
The single cable keeps everything neat and tidy while ensuring easy connection and the
best audio and visual quality.
SD card reader - 25
SD CARD READER
SD (Secure Digital) cards are used in a wide selection of digital
cameras, tablets, media players and cellular phones.
Inserting an SD card
1. Align the card so that the connector points towards the port, with the connectors facing
down.
2. Carefully slide the card into the port. If you find you need to use any force to insert the
card, try reorientating the card slightly.
3. Push the card until it clicks into place. A few millimetres of the card will extend from
beyond the slot.
If the card contains some files, the
Windows AutoPlay
window may appear (this
depends on the contents of the card) and ask you if you wish to use a program to access
the contents of the card.
SD, SDHC and SDXC cards
Different types of SD cards cover different capacities, while using the same overall
design. SD cards contain up to 4 GB; SDHC cards contain up to 32 GB; and SDXC cards can
Important
When removing an SD card, you should right-click on the USB icon in the
Windows task bar and select "Eject <card name>" to tell the operating
system to stop using the device before removing it. Failure to do this may
result in data loss or damage to your peripheral.
26 - SD card reader
contain up to 2048 GB (2 TB). Your computer provides an SDHC or SDXC compatible card
reader.
Note
SDXC memory cards can only be used in an SDXC-compatible reader; SD and SDHC cards can be
used in either type.
Video and audio connectors - 27
VIDEO AND AUDIO CONNECTORS
Add an external monitor to your computer via a video port. The type of port available
depends on your computer’s configuration.
Connecting a monitor
1. Check that the computer is powered off and the monitor power switch is turned off.
2. Attach the video cable to the monitor port on the computer.
3. Connect the monitor power cable and plug it into a properly grounded wall outlet.
4. Follow any setup instructions in the monitor's user's guide.
5. Turn on power to the monitor, then the computer.
6. The correct resolution and refresh rate should be detected automatically. If necessary,
change the display settings used by the computer.
Headphones and microphone
One or more 3.5 mm jacks on your computer allow you to connect audio devices.
Use the headphone port to plug in stereo headphones or powered speakers; connecting an
audio device to the headphone port disables the built-in speakers.
Use the microphone port to connect an external microphone; connecting a microphone
disables the built-in microphone.
Note
To access the display controls, right-click anywhere on the desktop and select Display
settings.
Note
Some computers have a single "combo" port that allows you to use single-pin headsets with a
built-in microphone. These headsets are most commonly used with smartphones.
Got a question?
In this section you will find:
• Frequently asked questions
• Tips for using Windows 10
• Troubleshooting information
• How to protect yourself while online
• Where to find Acer service center contact information
Frequently asked questions - 29
FREQUENTLY ASKED QUESTIONS
The following is a list of possible situations that may arise during the use of your
computer. Easy solutions are provided for each one.
I turned on the power, but the computer does not start or boot up.
Check if power is being supplied to the computer (if your computer has a power indicator,
it will be off); if there is no power, check the following:
• If you are using on the battery, it may be low and unable to power the computer.
Connect the AC adapter to recharge the battery pack. You may need to wait a few
minutes before trying to turn your computer on again.
• Make sure that the AC adapter is properly plugged into the computer and to the power
outlet.
If power is being supplied to the computer, check the following:
• Is a disc in the optical drive? Remove it and press Ctrl + Alt + Del to restart the
system.
• Do you have a USB storage device (USB drive or smartphone) plugged into your
computer? Unplug it and press Ctrl + Alt + Del to restart the system.
Nothing appears on the screen.
The computer’s power management system automatically blanks the screen to save
power. Press any key to turn the display back on.
If pressing a key does not turn the display back on, three things might be the cause:
• The brightness level might be too low. Use the Brightness up hotkey to adjust the
brightness level.
• The display device might be set to an external monitor. Press the display toggle hotkey
to toggle the display back to the computer.
• The computer may be in Sleep or Hibernate mode (if there is a power LED, it will flash).
Press and release the power button to resume.
30 - Frequently asked questions
No audio is heard from the computer.
Check the following:
• The volume may be muted. Look at the volume control (speaker) icon in the taskbar. If it
is crossed-out, click the icon and drag the slider to the right to increase the volume.
• The volume level may be too low. Check the volume from the volume control (speaker)
icon in the taskbar. You can also use the volume control hotkeys to adjust the volume.
• If headphones, earphones or external speakers are connected to the headphone jack
on the computer, the internal speakers automatically turn off.
I want to eject the optical drive tray without turning on the power.
There is a mechanical eject hole on the optical drive. Insert the tip of a pen or straightened-
out paperclip into the hole and push to eject the tray.
The keyboard does not respond.
Try attaching an external keyboard to a USB port on the computer. If it works, contact
your dealer or an authorized service center as the internal keyboard cable may be loose.
The printer does not work.
• Make sure that the printer is connected to a power outlet and that it is turned on.
• Make sure that the printer cable is connected securely to a USB port and the
corresponding port on the printer.
I want to restore my computer to its original settings.
This recovery process helps you restore the C: drive with the original software content
that is installed when you purchased your computer.
Note
If your system is the multilingual version, the operating system and language you choose when
you first turn on the system will be the only option for future recovery operations.
Frequently asked questions - 31
Before performing a restore operation, please check the BIOS settings.
1. If there is a D2D Recovery setting in Main, make sure it is Enabled.
2. Exit the BIOS utility and save changes. The system will reboot.
For more information, see Restoring your computer on page 9.
Requesting service
Before you call
Please have the following information available when you call Acer for online service, and
please be at your computer when you call. With your support, we can reduce the amount
of time a call takes and help solve your problems efficiently. If there are error messages
or beeps reported by your computer, write them down as they appear on the screen (or
the number and sequence in the case of beeps).
You are required to provide the following information:
Name:
Address:
Telephone number:
Machine and model type:
Serial number:
Date of purchase:
Warning
Your C: drive will be reformatted and all data will be erased. It is
important to back up all data files before using this option.
Note
To access the BIOS utility, press F2 when you see the Acer logo during boot up.
32 - Frequently asked questions
Tips and hints for using Windows 10
We know this is a new operating system that will take some getting used to, so we've
created a few pointers to help you get started.
How do I get to
Start
?
Press the
Windows key
or select the
Windows Start button
on the lower left-hand corner
of the screen. Selecting it will open
Start
where you can launch apps.
How do I see all of my apps?
Press the
Windows key
or select the
Windows Start button
to show a list of installed apps
on the computer.
How do I turn off my computer?
Press the
Windows key
or select the
Windows Start button
and select the power icon >
Shut down. You can also turn off the computer by right-clicking the
Windows Start
button
> Shut down or sign out > Shut down.
Can I turn off notifications?
You can turn off notifications so that you can leave your computer running, but not be
disturbed by notifications.
Press the
Windows key
or select the
Windows Start button
and select Settings >
System > Notifications & actions. From here you can enable/disable
notifications for all of your apps or choose which apps to enable/disable.
How do I unlock my computer?
Press the space bar and select a user account icon to unlock the computer. If your
account has a password set, you will need to enter the password to continue.
Frequently as
k
Frequently asked questions - 33
Can I personalize the Lock screen?
You can personalize the lock screen with a different image, to run a slideshow of images,
or to show you quick status and notifications to suit your personal needs.
To change the background, press the
Windows key
or select the
Windows Start button
and select Settings > Personalization > Lock screen. From here you can:
• Select a background image for the lock screen
• Turn the
Slideshow
on or off
• Select lock screen apps.
How do I set up the lock screen slideshow?
1. Press the
Windows key
or select the
Windows Start button
and select Settings >
Personalization.
2. Under Lock screen, select
Slideshow
.
3. Select Add a folder and open the folder you wish to use (your
Pictures
folder will
open by default). Select Choose this folder to add the folder to the lock screen
slideshow.
4. Select a folder and select Remove to remove the folder from the lock screen
slideshow.
5. Change the other settings to suit your needs.
How do I move tiles?
Select a tile and drag it to the place on
Start
that you want it to appear. Other tiles will be
moved to accommodate the tile in its new location.
Can I arrange tiles in groups?
Yes, you can. Select an existing tile and drag the tile to arrange
Start
to your liking. Right-
click on an app and select Pin to Start to create a new group on
Start
. From here, you
can drag the tile to an existing group on
Start
. You can give the group(s) a name and
arrange the tiles within the groups to suit your needs.
34 - Frequently asked questions
Can I make tiles bigger or smaller?
Yes, you can. Right-click on a tile and select Resize. Select a size from the menu that
appears.
Can I change the screen resolution?
Yes, you can. Move your cursor to the lower left-hand corner of the screen and type
'
Resolution
' in the text box to display the results; select
Change the resolution of
the display
. Alternatively, you can also right-click anywhere on the desktop and select
Display settings > Display
.
How do I set the alarm?
Your computer can act as an alarm clock. Type ’Alarms’ to search for the
Alarms & Clock
app.
1. Select an alarm from the list, or select the + in the lower-right corner to create a new
alarm.
2. Enter the
Alarm name
.
3. Set the time by choosing the hour and minute.
4. Select AM or PM.
5. Choose which days the alarm should go off.
6. Select the sound notification.
7. Select the snooze time.
8. Select the
Save
icon in the bottom right-hand corner to save the alarm.
9. Select
On
or
Off
to activate or deactivate the alarm.
Note
The alarm will only sound if your computer is awake at the set time.
Frequently asked questions - 35
Where are my apps?
Move your cursor to the lower left-hand corner of the screen and click search box, start
typing the name of the app you would like to open.
How do I make an app appear on Start?
If you're in all apps list and you want to make an app appear on
Start
, right-click an app
and select Pin to Start.
How do I remove a tile from Start?
Right-click a tile to select it and select Unpin from Start to remove the tile from
Start
.
How do I make an app appear on my taskbar?
If you're in all apps list and you want to make an app appear on the taskbar, right-click an
app or tile and select More > Pin to taskbar.
How do I install apps?
You will need to have a Microsoft ID to purchase and download apps from
Microsoft Store
.
I can't find apps like Notepad and Paint! Where are they?
Move your cursor to the lower left-hand corner of the screen and click search box. Type
the name of the app you would like to open. Alternatively, open all apps list and scroll to
’Windows Accessories’ to see the list of legacy programs.
What is a Microsoft ID (account)?
A Microsoft account is an email address and password that you use to sign in to Windows.
You can use any email address, but it is best if you choose the one you already use to
communicate with friends and sign in to your favorite websites. When you sign in to your
PC with a Microsoft account, you'll connect your PC to the people, files, and devices you
care about.
36 - Frequently asked questions
Do I need one?
You do not need a Microsoft ID to use Windows 10, but it makes life easier because you
can sync data across different machines you sign in to using a Microsoft ID.
How do I get one?
If you've already installed Windows 10 and didn't sign in with a Microsoft account or you
don't have a Microsoft account and want to get one, press the
Windows key
or select the
Windows Start button
> Settings > Accounts > Sign in with a Microsoft
account instead, and follow the onscreen instructions.
How do I check for Windows updates?
Press the
Windows key
or select the
Windows Start button
> Settings > Update &
Security > Windows Update. Select Advanced options to configure the
settings.
Where can I get more information?
For more information please visit the following pages:
• Windows 10 information: go.acer.com/windows-tutorial
•Support FAQs: support.acer.com
Frequently asked questions - 37
Troubleshooting
This chapter shows you how to deal with common system problems.
Read it before calling a technician if a problem occurs. Solutions to more serious
problems require opening up the computer. Do not attempt to open the computer yourself;
contact your dealer or authorized service center for assistance.
Troubleshooting tips
This computer incorporates an advanced design that delivers onscreen error message
reports to help you solve problems.
If the system reports an error message or an error symptom occurs, see "Error messages"
below. If the problem cannot be resolved, contact your dealer.
Error messages
If you receive an error message, note the message and take the corrective action. The
following table lists the error messages in alphabetical order together with the
recommended course of action.
Error messages Corrective action
CMOS battery bad Contact your dealer or an authorized service center.
CMOS checksum error Contact your dealer or an authorized service center.
Disk boot failure Insert a system (bootable) disk, then press Enter to reboot.
Equipment configuration
error
Press F2 (during POST) to enter the BIOS utility, then press
Exit in the BIOS utility to reboot.
Hard disk 0 error Contact your dealer or an authorized service center.
Hard disk 0 extended type
error Contact your dealer or an authorized service center.
I/O parity error Contact your dealer or an authorized service center.
Keyboard error or no
keyboard connected Contact your dealer or an authorized service center.
Keyboard interface error Contact your dealer or an authorized service center.
Frequently asked questions
38 - Frequently asked questions
If you still encounter problems after going through the corrective measures, please
contact your dealer or an authorized service center for assistance.
Memory size mismatch Press F2 (during POST) to enter the BIOS utility, then press
Exit in the BIOS utility to reboot.
Error messages Corrective action
Internet and online security - 39
INTERNET AND ONLINE SECURITY
First steps on the net
Protecting your computer
It is vital to protect your computer from viruses and attacks over the internet (see
Internet security software on page 42).
A comprehensive internet security program is offered when you first start your computer.
You should activate this protection as soon as possible, certainly before you connect to
the internet.
Choose an Internet Service Provider
Using the internet has become a natural part of daily computing. Just a
few simple steps can connect you to a vast collection of knowledge
and communication tools. To accomplish these steps you should first
select an
Internet Service Provider
(ISP), which supplies the
connection between your computer and the internet. You should
research the ISPs available in your region, not forgetting to talk to friends and family
about their experiences or to check reviews and consumer reports. The ISP you select will
provide instructions on how to connect to the internet (you may need additional software
or a special ‘box’ that connects to your phone line).
Connection types
Depending on your computer model, your location and your communication needs, you
have several ways to connect to the internet.
Dial-up
Some computers include a telephone dial-up (‘modem’) connector. This allows you to
connect to the internet using your telephone line. With a dial-up connection, you cannot
use the modem and the telephone simultaneously on a single phone line. This type of
40 - Internet and online security
connection is recommended only if you have limited use of the internet as the connection
speed is low and connection time is typically charged per hour.
DSL (e.g. ADSL)
DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs over the phone line.
As DSL and phone do not use the same frequencies, you can use your telephone at the
same time you are connected to the internet (this requires a ‘micro-filter’ on each
telephone socket to avoid interference). To be eligible for DSL, you must be located near
an DSL-equipped phone exchange (service is sometimes unavailable in rural areas).
Connection speeds vary depending on your location, but DSL generally provides very fast
and reliable internet connection. As the connection is always-on, it is generally charged
at fixed monthly rates.
Cable
A cable connection provides fast and always-on internet service via a cable television
line. This service is generally available in large cities. You can use your telephone and
watch cable TV at the same time you are connected to the internet.
Network connections
A LAN (Local Area Network) is a group of computers (for example, within an office building
or home) that share a common communications line and resources. When you set up a
network, you can share files, peripheral devices (such as a printer) and an internet
connection. You can set up a LAN using wired technologies (such as Ethernet) or wireless
technologies (such as Wi-Fi or Bluetooth).
Note
A DSL connection requires an appropriate modem. A modem is usually provided by the ISP when
you register. Many of these modems include an ‘router’ that provides network and Wi-Fi access.
Internet and online security - 41
Wireless networks
A wireless LAN or WLAN is a wireless local area network, which may link two or more
computers without using wires. Setting up a wireless network is easy and allows you to
share files, peripheral devices and an internet connection.
What are benefits of a wireless network?
Mobility
Wireless LAN systems allow you and other users of your home network to share access to
files and devices connected to the network, for example a printer or scanner.
Also you can share an internet connection with other computers in your home.
Installation speed and simplicity
Installing a wireless LAN system can be fast and easy and eliminates the need to pull
cables through walls and ceilings.
Components of a wireless LAN
To set up your Wireless network at home you need to have the following:
Access point (router)
Access points (routers) are two-way transceivers that broadcast data into the
surrounding environment. Access points act as a mediator between wired and wireless
network. Most routers have a built-in DSL modem that will allow you access to a high
speed DSL internet connection. The ISP (Internet Service Provider) you have chosen
normally supplies a modem/router with the subscription to their services. Read carefully
the documentation supplied with your Access point/router for detailed setup instructions.
Network cable (RJ45)
A network cable (also called RJ45 cable) is used to connect the host computer to the
access point (see illustration below); this type of cable may also be used to connect
peripheral devices to the access point.
42 - Internet and online security
Wireless adapter
Most computers feature a wireless module and Wi-Fi button that turns the network
connection on or off. You may also turn your wireless network on or off, or control what is
shared over the network with the network management options.
Surf the Net!
To surf the internet, you need a program called an internet browser.
Microsoft Edge
provides an easy and secure web browsing experience.
As soon as you have your internet access installed and you are
connected, from the Start Menu, click the Microsoft Edge tile or the icon
located in the taskbar and take your internet experience to a new level!
Acer website
To get you started why not visit our website, www.acer.com.
Acer is dedicated to provide you with on-going personalized support. Check out our
Support
section to get help tailored to your needs.
www.acer.com is your portal to a world of online activities and services: visit us
regularly for the latest information and downloads!
Internet security software
To help you stay ahead of cybercriminals, Acer has partnered with Norton to offer you
security for all your devices.
Warning
Using wireless devices while flying in aircraft may be prohibited. Switch
off all devices before boarding an aircraft; they may be dangerous to the
operation of the aircraft, disrupt communications, and even be illegal.
After take off, ask the cabin crew if you may enable Wi-Fi.
Internet and online security - 43
Select Acer computers include protection by Norton Security
Norton Security is pre-installed on select Acer computers, protecting your identity and
financial data from viruses, spyware, malware and other online threats. Learn more about
how to stay safe online and how to stay protected after your introductory subscription
ends.
Staying ahead of cybercriminals
Stay ahead of hackers and cybercriminals by understanding the tactics they use to access
your private data.
Ensure your software is up to date
Cybercriminals rely heavily upon software or platform vulnerabilities, as they are the
easiest way to sneak malware into a user's device unnoticed, sometimes with little action
on the user's part. Immediately after a software manufacturer announces an update,
hackers are ready with malware that can breach holes in the software that would have
been patched if the update was installed.
How to stay safe: Perform any and all software updates as soon as they are
available.
Keep a lookout for fake or phishing emails
Beware of emails that appear to be from a friend or business colleague that you know but
seem a little odd. Maybe they didn't capitalize your name or there are misspellings. The
email might be from cybercriminals who are trying to fool you into sending them your
credit card number, social security number, or logging into a fake bank website that looks
like yours but really isn't.
How to stay safe: Use a strong antispam filter. If an email looks strange, don't click
on anything and delete it immediately. Instead manually launch a browser and type in
your bank's website address and log-in yourself.
Note
Specifications vary depending on model or Operating System.
44 - Internet and online security
Don't be fooled if someone calls your phone
A tech support scam is a form of online fraud where people call you on the phone saying
they're Technical Support from a trusted company like Norton or Microsoft and that you
have a virus. The main motive behind these scams is to extort money from the victim.
Cybercriminals can also install malware such as keylogging software or backdoor Trojans
in order to gain access to personal information.
How to stay safe: Don't fall for phone calls that tell you your software or computer
isn't working. Never give your personal information like social security or credit card
numbers to someone that you don't know over the phone.
Common threats cybercriminals use
Now you know a few very common ways cybercriminals try to sneak onto your device or
trick you into providing private information to them directly. Here are a few of the types of
malware they like to deploy once they've got into a device and what to do if you're ever
infected.
Ransomware
A form of malware that will encrypt personal data files on your computer and attached
devices. Encryption converts files into another format, that can only be opened with a
specific decryption key. Once the ransomware installs itself, it will display a warning
message that the computer is now locked. The user is given a specific amount of money to
pay as a "fine" and a timeframe in which to pay. Even if paid, the criminal might choose to
not unencrypt the files anyway!
What to do if you're infected: Avoid getting infected in the first place by staying
protected with internet security software like Norton Security. Also, perform regular
backups of all your data either online or to a separate external hard drive that is
only
attached
to your computer while performing the backup. Ransomware has been known to
lock access to external hard drives attached to the computer.
If you are infected with ransomware, think twice before you pay the ransom. There is no
guarantee the cybercriminal will unlock your files and you'll be funding them to prey upon
another innocent victim.
Internet and online security - 45
Botnets
A botnet is a string of infected, connected computers coordinated together to perform a
task. Botnets gain access to your machine through some piece of malicious coding. Once
the software is downloaded, the botnet will now contact its master computer and let it
know that everything is ready to go. Now your computer, phone, tablet, or IoT device is
entirely under the control of the person who created the botnet. Most people who are
infected with botnets aren't even aware that their computer's security has become
compromised!
What to do if you're infected: If you're infected you probably don't realize it as
bots are notoriously quiet. Your Internet Service Provider might send you a notification
alerting you that they found a threat on your network and that you need to remove the bot.
If you have a bot, use internet security software like Norton Security to scan all of your
devices.
Viruses/Malware
"Virus" is the commonplace word for all malicious software programs for years now;
however, a virus is just one type of malicious threat. A virus is classified as a self-
replicating piece of malicious code that travels by inserting itself into files or programs.
What to do if you're infected: Take steps to avoid infection by staying protected
with internet security software like Norton Security. If you subscribed to Norton Security
and think you may have a virus, contact Norton's on-call technicians to help eliminate the
virus.
Take special precautions when using public Wi-Fi
Public Wi-Fi is available just about everywhere, from the local coffee shop to the hotels
and airports you visit while traveling. While public Wi-Fi has made our lives a little easier,
it also poses security risks to the personal information available on our laptops and
smartphones. A virtual private network (VPN) gives you online privacy and anonymity by
creating a private network from a public internet connection. VPNs mask your internet
protocol (IP) address so your online actions are virtually untraceable as well as secure.
One of the biggest security risks on public Wi-Fi are man-in-the-middle attacks (MITM).
46 - Internet and online security
These attacks are akin to eavesdropping. Data is sent from point A (computer) to point B
(server/website), and an attacker can get in-between these transmissions. They then set
up tools programmed to "listen in" on transmissions, intercept data that is specifically
targeted as valuable, and capture the data, such as your login credentials and passwords.
Use a virtual private network (VPN) to ensure your privacy and anonymity are protected
when you use public Wi-Fi. VPN services can encrypt all the data that you send and
receive while using a public Wi-Fi hotspot, securing your information from hackers and
other users of the same connection.
For more tips on how to stay safe
Good security habits can reduce your exposure to online crime. By adopting a few basic
behaviors, you can make big strides in reducing cybercrime risk:
• Protect your accounts with strong, unique passwords that use a combination of at least
10 uppercase and lowercase letters, symbols and numbers.
• Don't click on random links or open unsolicited messages and attachments-particularly
from people you don't know.
• Don't access any personal information or social media accounts over unprotected Wi-
Fi networks.
• Use security software on your devices to help protect yourself from the latest threats.
Protect your computer with Windows security tools
Windows provides a variety of protection applications.
Windows Updates
If you have an active internet connection, Windows can check for important updates for
your computer and install them automatically. These updates include security patches
and program updates that can improve your computing experience and help protect your
computer against new viruses and attacks.
Internet and online security - 47
How do I know when my computer is at risk?
If the
Action Center
reports an alert, or if your computer behaves erratically, crashes
unexpectedly or if some of your programs do not work correctly, your computer may be
infected by malicious software. However, do not blame every computer problem on a
virus! If you suspect your computer is infected, the first thing to do is update, if you have
not already done so, and run your antivirus and anti-spyware software.
48 - Playing Blu-Ray or DVD movies
PLAYING BLU-RAY OR DVD MOVIES
If your computer is equipped with a Blu-Ray or DVD drive, you can play movies on your
computer or on a high-definition TV via HDMI.
1. Insert the disc into the drive.
2. After a few seconds, the movie will start playing.
3. If the movie does not start playing, open your movie playback program and open the
disc from the
File
menu.
Important
When you launch the DVD player for the first time, the program asks you
to enter the region code. DVDs are available for 6 regions.
Region code Country or region
1 USA, Canada
2 Europe, Middle East, South Africa, Japan
3 Southeast Asia, Taiwan, South Korea
4 Latin America, Australia, New Zealand
5 Former USSR, parts of Africa, India
6 People’s Republic of China
Note
To change the region code, insert a DVD movie of a different region into the DVD drive.
Once your DVD drive is set to a region code, it will only play DVDs for that region. You can set the
region code a maximum of five times (including the first time), after which the last region code
set will remain permanent.
Recovering your hard disk does not reset the number of times the region code has been set.