Acer TC-895 I7206 NL User Manual

Displayed below is the user manual for TC-895 I7206 NL by Acer which is a product in the PCs/Workstations category. This manual has pages.

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- 1

Aspire Desktop Computer

User’s Manual

2 -

Aspire Desktop Computer

Covers: Tower models

This revision: April 2020

If your new device runs on Windows OS, you may have had your

product registered automatically while you start up your device with

Windows OS.

registered for Windows OS to review your product record. (Reset your

password if you do not know it.)

If the record is not found, please follow the steps below to register.

1. Ensure you are connected to the Internet.

2. Go to www.acer.com/register-product.

3. Sign in or sign up for an Acer ID.

4. Enter S/N or SNID of your device to register it.

Important

This manual contains proprietary information that is protected by

change without notice. Some features described in this manual may not

be supported depending on the Operating System version. Images

provided herein are for reference only and may contain information or

features that do not apply to your computer. Acer Group shall not be

liable for technical or editorial errors or omissions contained in this

manual.

Model number: _________________________________

Serial number: _________________________________

Date of purchase: ______________________________

Place of purchase: ______________________________

Table of contents - 3

TABLE OF CONTENTS

First things first 5

Your guides ............................................. 5

Basic care and tips for using your

computer.................................................. 5

Turning your computer off........................... 5

Taking care of your computer ..................... 6

Taking care of your AC adapter .................. 7

Cleaning and servicing................................ 7

Recovery 8

Creating a file history backup .................. 8

Backing up your wireless and LAN

drivers...................................................... 9

Creating a factory default backup............ 9

Restoring your computer ....................... 10

Reset this PC and keep my files ............... 10

Reset this PC and remove everything ...... 11

Using a Bluetooth connection 13

Enabling and disabling Bluetooth .......... 13

Enable Bluetooth and add a device .......... 13

Connecting to the Internet 15

Connecting to a wireless network.......... 15

Connecting to a wireless LAN................... 15

Connecting with a cable ........................ 16

Built-in network feature ............................. 16

Securing your computer 18

Using passwords ................................... 18

Entering passwords .................................. 18

BIOS utility 20

Boot sequence....................................... 20

Setting passwords ................................. 20

Power management 21

Saving power......................................... 21

Ports and connectors 23

USB 3.2 Gen 1 information ....................... 23

USB 3.2 Gen 2 information ....................... 24

Rear panel audio ports.............................. 24

Universal Serial Bus (USB) 25

USB Type-C port 26

HDMI 27

SD card reader 28

Video and audio connectors 29

Connecting a monitor............................. 29

Headphones and microphone................ 29

Frequently asked questions 31

Requesting service ................................ 33

Tips and hints for using Windows 10 ..... 34

How do I get to Start? ............................... 34

How do I turn off my computer?................ 34

How do I unlock my computer?................. 34

How do I set the alarm? ............................ 36

Where are my apps?................................. 36

What is a Microsoft ID (account)?............. 37

How do I check for Windows updates?..... 38

Where can I get more information?........... 38

Troubleshooting ..................................... 39

Troubleshooting tips.................................. 39

Error messages......................................... 39

Internet and online security 41

First steps on the net ............................. 41

Protecting your computer.......................... 41

Choose an Internet Service Provider ........ 41

Network connections................................. 42

Surf the Net!.............................................. 44

Internet security software.......................... 44

Playing Blu-Ray or DVD movies 49

Getting started...

In this section you will find:

• Useful information on caring for your computer and your health

• How to create recovery backups

• Guidelines for connecting to a network

• Information on using Acer’s bundled software

First things first - 5

FIRST THINGS FIRST

We would like to thank you for making this Acer desktop computer

your choice for meeting your computing needs.

Your guides

To help you use your Acer desktop computer, we have designed a set

of guides:

First off, the Setup Guide (or Setup Poster) helps you get started

with setting up your computer.

For more on how your computer can help you to be more productive,

please refer to the User’s Manual. This guide contains detailed

information on such subjects as system utilities, data recovery,

expansion options and troubleshooting.

Once you have connected to the internet, you can download updates

for your computer from:

http://go.acer.com/?id=17883

1. The link will open the Acer Support webpage.

2. Scroll down to Drivers and Manuals and search for your model by

pasting in or manually entering the serial number, SNID, or

product model.

3. From this page you can also download and install the Acer

identification utility that will automatically detect your computer’s

serial number and SNID and allow you to copy it to the clipboard.

4. Once you have found your product model, any updates, or

documents will be listed.

Basic care and tips for using your computer

Turning your computer off

To turn the power off, do any of the following:

• Use the Windows shutdown command: Press the Windows key or

select the Windows Start button, select Power > Shut down.

6 - First things first

• Right-click the Windows Start button > Shut down or sign out >

Shut down.

If you need to power down the computer for a short while, but don’t

want to completely shut it down, you can put it to Sleep by doing any

of the following:

• Press the power button.

• Press the sleep hotkey.

• Press the Windows key or select the Windows Start button, select

Power > Sleep.

• Right-click the Windows Start button > Shut down or sign out >

Sleep.

Taking care of your computer

Your computer will serve you well if you take care of it.

• Only use the adapter provided with your device, or an Acer-

approved adapter to power your device.

• Do not expose the computer to direct sunlight. Do not place it near

sources of heat, such as a radiator.

• Do not expose the computer to temperatures below 0º C (32º F) or

above 50º C (122º F).

• Do not subject the computer to magnetic fields.

• Do not expose the computer to rain or moisture.

• Do not spill water or any liquid on the computer.

• Do not subject the computer to heavy shock or vibration.

• Do not expose the computer to dust or dirt.

• Never place objects on top of the computer.

• Do not slam the computer display when you close it.

Note

If you cannot power off the computer normally, press and hold the power

button for up to ten seconds to shut down the computer. If you turn off the

computer and want to turn it on again, wait at least two seconds before

powering up.

First things first - 7

• Never place the computer on uneven surfaces.

Taking care of your AC adapter

Here are some ways to take care of your AC adapter:

• Do not connect the adapter to any other device.

• Do not step on the power cord or place heavy objects on top of it.

Route the power cord and any cables away from where people walk.

• When unplugging the power cord, do not pull on the cord itself but

pull on the plug.

• The total ampere ratings of the equipment plugged in should not

exceed the ampere rating of the cord if you are using an extension

cord. Also, the total current rating of all equipment plugged into a

single wall outlet should not exceed the fuse rating.

Cleaning and servicing

When cleaning the computer, follow these steps:

1. Turn off the computer.

2. Disconnect the AC adapter.

3. Use a soft, moist cloth. Do not use liquid or aerosol cleaners.

If your computer is dropped or visibly damaged, or does not work

normally, please contact your nearest authorized Acer service center.

WARNING: Hot surface. Do not touch.

8 - Recovery

RECOVERY

If you are having trouble with your computer, and the frequently asked

questions (see Got a question? on page 30) do not help, you can

recover your computer.

This section describes the recovery tools available on your computer.

Acer provides Acer Care Center, which allows you to reset your PC,

refresh your PC, backup files/data or create a factory default backup.

If you cannot access Acer Care Center, click Settings in the Start

menu, select Update & Security and then click Recovery.

Creating a file history backup

Recovery Management allows you to quickly and easily back up your

files and restore them if the originals are lost, damaged or deleted.

1. From Start, select Care Center then Recovery Management.

2. Select the Backup tab and click Get started for Create backup to

open the Backup window.

3. Plug in the USB drive (or a portable external hard drive) and click +

to add a drive. Select the USB drive from the drop-down list.

4. Click More options to select back-up options which best fit your

needs, such as schedule the backup interval, how long you want to

keep those backups (default is Forever), which folders to be backed

up or be excluded. Click Back up now to continue.

5. Follow the process until it completes.

6. Unplug the USB drive (or a portable external hard drive) and label it

clearly.

Note

Acer Care Center vary depending on model or Operating System.

Important

Write a unique, descriptive label on the backup, such as 'File History

Recovery Backup'. Make sure you keep the backup in a safe place that

you will remember.

Recovery - 9

Backing up your wireless and LAN drivers

Back up your wireless and LAN drivers. You can use these backups to

install the wireless and LAN drivers if you install another operating

system.

1. From Start, select Care Center then Recovery Management.

2. Select the Backup tab and click Get started for Backup wireless

and LAN drivers. Choose a folder to save your drivers and select

OK.

3. You will be shown the backup progress on the screen.

Creating a factory default backup

Recovery Management allows you to quickly and easily back up your

operating system, installed apps and data.

1. From Start, select Care Center then Recovery Management.

2. Select the Backup tab and click Get started for Create backup to

open the Backup window.

3. Click Go to Backup and Restore (Windows 7).

4. Click Security and Maintenance in the bottom left of the page and

click Recovery.

5. Select Create a recovery drive to open the Recovery Drive

window.

6. Make sure Back up system files to the recovery drive is selected

and click Next.

7. Plug in the USB drive and wait for the PC to detect the USB drive

then click Next.

8. Everything on the drive will be deleted. Click Create to continue.

9. You will be shown the backup progress on the screen.

10.Follow the process until it completes.

11.Unplug the USB drive and label it clearly.

10 - Recovery

Restoring your computer

Recovery Management allows you to quickly and easily restore your

computer back to its default status. You can choose to keep your files

or remove them before reinstalling Windows.

Reset this PC and keep my files

1. From Start, select Care Center then Recovery Management.

2. Select the Restore tab and click Get started to open the

Recovery

window.

3. Click Get started to Choose an option. Select Keep my files to

refresh your PC and reinstall your operating system without

removing your personal files. Click Next to continue.

Important

Write a unique, descriptive label on the backup, such as 'Windows

Recovery Backup'. Make sure you keep the backup in a safe place that

you will remember.

Note

Since the recovery backup requires at least 8 GB of storage after formatting,

it is recommended to use a USB drive with a capacity of 16 GB or larger.

Important

If you have apps installed on your PC, they will be removed. If you'd like

not to restore apps and setting that came with your PC, go to Change

settings and turn off the option to not restore preinstalled apps that

came with this PC before proceeding the restore progress. Click

Confirm to continue.

Recovery - 11

4. Resetting the PC will reinstall Windows, change settings back to

their factory defaults and remove all preinstalled apps and programs

without removing your personal files. Click Reset to continue. This

will take a while and your PC will restart.

5. You will be shown the reset progress on the screen. The screen will

turn off during the reset process.

6. The screen will turn back on when it is installing Windows. Your PC

will restart several times during the reset process.

7. Follow the process until it completes.

8. When your PC has completed the reset process, Windows will have

been reset back to its factory default settings without removing your

personal files.

Reset this PC and remove everything

1. From Start, select Care Center then Recovery Management.

2. Select the Restore tab and click Get Started to open the

Recovery

window.

3. Click Get started to Choose an option. Select Remove everything

to reset your PC back to its factory default.

4. Click Change settings to choose restore settings (Data erasure

and Data drives) which best fit your needs. Then click Confirm to

continue.

5. Make sure all settings are properly made, click Next to continue.

6. Click Reset to continue.

7. You will be shown the reset progress on the screen. The screen will

turn off during the reset process.

8. The screen will turn back on when it is installing Windows. Your PC

will restart several times during the reset process.

9. Follow the process until it completes.

Warning

Turn on "Data erasure" will remove all of your personal files and

accounts, along with pre-existing drivers that may affect your Windows

installation.

12 - Recovery

10.When your PC has completed the reset process, Windows will use

factory default settings.

Using a Bluetooth connection - 13

USING A BLUETOOTH CONNECTION

Bluetooth is a technology enabling you to transfer data wirelessly over

short distances between many different types of devices. Bluetooth-

enabled devices include computers, cell phones, tablets, wireless

headsets, and keyboards.

To use Bluetooth, you must ensure the following:

1. Bluetooth is enabled on both devices.

2. Your devices are "paired" (or connected).

Enabling and disabling Bluetooth

The Bluetooth adapter must be enabled on both devices. For your

computer, this may be an external switch, a software setting, or a

separate Bluetooth dongle plugged into the computer’s USB port (if no

internal Bluetooth adapter is available).

Enable Bluetooth and add a device

Every new device must first be "paired" with your computer’s

Bluetooth adapter. This means it must first be authenticated for

security purposes. You only need to pair once. After that, simply

turning on the Bluetooth adapter of both devices will connect them.

Bluetooth on your computer is disabled by default. To enable your

computer’s Bluetooth adapter, do the following:

1. Press the Windows key or select the Windows Start button >

Settings > Devices > Bluetooth & other devices, and click the

toggle under Bluetooth to enable/disable it.

2. Click on Add Bluetooth or other device then select the device that

you want to add.

3. Your computer will automatically start searching for devices, as well

as make itself visible to other devices.

Note

Please check your devices owner’s manual to determine how to turn on its

Bluetooth adapter.

14 - Using a Bluetooth connection

4. Select the device you wish to pair from the list of discovered

devices.

5. After pairing, if there is a code displaying on the screen, enter that

code on the device to proceed the connection.

You can also enter the Bluetooth settings by selecting the

Notifications icon in the lower right-hand corner of the screen to open

the Notifications pane. From here, you can enable or disable

Bluetooth or right-click on Bluetooth > Go to Settings to enter the

Bluetooth settings.

Note

Some devices using older versions of the Bluetooth technology require both

devices to enter a PIN. In the case of one of the devices not having any inputs

(as in a headset), the passcode is hardcoded into the device (usually "0000"

or "1234"). Consult your device’s user manual for more information.

Connecting to the Internet - 15

CONNECTING TO THE INTERNET

This chapter includes general information on types of connections,

and getting connected to the internet. For detailed information, please

refer to Network connections on page 42.

Your computer’s built-in network features make it easy for you to

connect your computer to the internet using a cable or a wireless

connection.

First though, in order to connect to the internet, you’ll need to sign up

for internet services from an ISP (Internet Service Provider) -- usually

a phone or cable company -- that will have to go to your home or

office to set up internet service. The ISP will install a small box, a

router or modem, that will allow you to connect to the internet.

Connecting to a wireless network

Connecting to a wireless LAN

A wireless LAN (or WLAN) is a wireless local area network, which can

link two or more computers without using wires. Once connected to

WLAN, you can access the internet. You can also share files, other

devices, and even your internet connection itself.

Your computer's wireless connection is turned on by default and

Windows will detect and display a list of available networks during

setup. Select your network and enter the password if required. You

can use the network management options to turn your wireless

network on/off or control what is shared over the network.

To connect to a wireless network, please follow the steps below.

1. Ensure you have a wireless router/access point and current internet

connection through the ISP of your choice. Make a note of the

wireless network’s name and password (if necessary).

Note

Please refer to your ISP or router documentation for details on connecting to

the internet.

16 - Connecting to the Internet

2. Click Network icon in the notification area.

3. You will see a list of available wireless networks. Select the one you

wish to use.

4. Once you select a wireless network, select Connect.

5. If required, enter the network’s password.

Connecting with a cable

Built-in network feature

If your computer has a network port, plug one end of a network cable

into the network port on your computer, and the other end into a port

on your router (refer to the image below.) Then, you'll be ready to get

online.

Note

If Wi-Fi is turned off, please click Wi-Fi tile to turn it on.

Keeping your computer

and data safe...

In this section you will find:

• How to secure your computer

• Setting passwords

18 - Securing your computer

SECURING YOUR COMPUTER

Your computer is a valuable investment that you need to take care of.

Learn how to protect and take care of your computer.

Using passwords

Passwords protect your computer from unauthorized access. Setting

these passwords creates several different levels of protection for your

computer and data:

• Supervisor Password prevents unauthorized entry into the BIOS

utility. Once set, you must enter this password to gain access to the

BIOS utility. See Setting passwords on page 20.

• User Password secures your computer against unauthorized use.

Combine the use of this password with password checkpoints on

boot-up and resume from Hibernation (if available) for maximum

security.

• Password on Boot secures your computer against unauthorized

use. Combine the use of this password with password checkpoints

on boot-up and resume from Hibernation (if available) for maximum

security.

Entering passwords

When a password is set, a password prompt appears in the center of

the display screen.

• When the Supervisor Password is set, a prompt appears when you

enter the BIOS utility.

• Type the Supervisor Password and press Enter to access the BIOS

utility. If you enter the password incorrectly, a warning message

appears. Try again and press Enter.

• When the User Password is set and the password on boot

parameter is enabled, a prompt appears at boot-up.

Important

Do not forget your Supervisor Password! If you forget your password,

please get in touch with your dealer or an authorized service center.

Securing your computer - 19

• Type the User Password and press Enter to use the computer. If

you enter the password incorrectly, a warning message appears. Try

again and press Enter.

Important

You have three chances to enter a password. If you fail to enter the

password correctly after three tries, the system halts. Press and hold

the power button for four seconds to shut down the computer. Then

turn on the computer again, and try again.

20 - BIOS utility

BIOS UTILITY

The BIOS utility is a hardware configuration program built into your

computer's BIOS.

Your computer is already properly configured and optimized, and you

do not normally need to run this utility. However, if you encounter

configuration problems, you may need to run it.

To activate the BIOS utility, press F2 while the computer logo is being

displayed.

Boot sequence

To set the boot sequence in the BIOS utility, activate the BIOS utility,

then select Boot from the categories listed on the top of the screen.

Setting passwords

To set a password on boot, activate the BIOS utility, then select

Security from the categories listed on the top of the screen.

Find Set Supervisor Password and enter a password to enable this

feature. Once you have entered a password for this feature, you may

then enable/disable Password on Boot.

Remember to select F10 to properly save and exit the BIOS utility

when you are done making changes.

Power management - 21

POWER MANAGEMENT

This computer has a built-in power management unit that monitors

system activity. System activity refers to any activity involving one or

more of the following devices: keyboard, mouse, hard disk,

peripherals connected to the computer, and video memory. If no

activity is detected for a period of time, the computer stops some or all

of these devices in order to conserve energy.

Saving power

Disable Fast startup

Your computer uses Fast startup to start quickly, but also uses a small

amount of power to check for signals to start.These checks consume

extra power.

If you prefer to reduce your computer’s power requirements and

environmental impact, turn off Fast startup:

1. Press the Windows key or select the Windows Start button then

select Settings > System > Power & sleep.

2. Select Choose what the power buttons do.

3. Select Change settings that are currently unavailable.

4. Scroll down and disable Turn on fast startup.

5. Select Save changes.

Note

If Fast startup is off, your computer will take longer to start from Sleep.

Your computer will also not start if it receives an instruction to start over a

network (Wake on LAN).

In this section you will find:

• Information on the ports and connectors fitted to your computer

Ports and connectors...

Ports and connectors - 23

PORTS AND CONNECTORS

The tables below indicate what the different icons represent.

USB 3.2 Gen 1 information

• USB 3.2 Gen 1 compatible ports are blue.

• Compatible with 3.2 Gen 1 and earlier devices.

• For optimal performance, use 3.2 Gen 1-certified devices.

Note

The ports and connectors listed below may not be available on all models.

Icon Item Icon Item

Power button Serial port

Microphone jack Line-in jack

Speaker or headphone

jack Audio combo-jack

USB port HDMI port

External display (VGA)

connector DC-in jack

RJ-45 Ethernet

connector DP DisplayPort

Line-out / speaker-out

jack DVI DVI port

Recovery button USB port with power-off

charging

Kensington lock slot USB Type-C port

24 - Ports and connectors

• Defined by the 3.2 Gen 1 specification (SuperSpeed USB).

USB 3.2 Gen 2 information

• USB 3.2 Gen 2 compatible ports are red.

• Compatible with 3.2 Gen 2 and earlier devices.

• For optimal performance, use 3.2 Gen 2-certified devices.

• Defined by the 3.2 Gen 2 specification (SuperSpeed USB).

Rear panel audio ports

The table below indicates the functions of the audio jacks on the rear

panel (if available).

Icon color Headset Stereo Quadrophonic 5.1-channel

Blue

Rear Rear

Green

Headset Front Front Front

Blue

Mic-in Mic-in Mic-in Center/

woofer

Universal Serial Bus (USB) - 25

UNIVERSAL SERIAL BUS (USB)

The USB port is a high-speed port which allows you to connect USB

peripherals, such as a mouse, an external keyboard, additional

storage (external hard disks), or any other compatible device.

You can also charge devices such as tablets, smartphones, or other

devices through a USB port. Some USB 3.2 Gen 1 ports support

charging devices when the computer is in Hibernate or turned off.

Additionally, you can use a USB hub to connect multiple devices to a

single USB port.

Note

Two USB standards are currently available on Acer computers: USB 2.0

(High-speed USB) and USB 3.2 Gen 1 (SuperSpeed USB). USB 2.0 ports on

Acer computers have a black tongue in the port, while USB 3.2 Gen 1 ports

have a blue tongue. For best performance, USB 3.2 Gen 1 devices should

always be plugged into USB 3.2 Gen 1 ports. Consult your device’s

documentation to see which standard it supports.

Important

When removing a USB storage device, you should right-click on the

USB icon in the Windows task bar and select "Eject <device>" to tell the

operating system to stop using the device before removing it. Failure to

do this may result in data loss or damage to your peripheral.

26 - USB Type-C port

USB TYPE-C PORT

A USB Type-C port is a connector that allows you to easily connect

USB Type-C peripherals, such as additional storage (e.g. an external

drive), or any other compatible device.

The Type-C port is reversable; connectors may be inserted with either

side up.

Note

On Acer

computers USB Type-C ports support up to USB 3.2 (SuperSpeed

USB, 10 Gbps).

Other USB devices with a USB Type-C connector are supported, but transfer

speed may be reduced and certain functions will be disabled (such as

Thunderbolt video support).

Important

When removing a USB storage device, you should right-click on the

USB icon in the Windows task bar and select "Eject <device>" to tell the

operating system to stop using the device before removing it. Failure to

do this may result in data loss or damage to your peripheral.

HDMI - 27

HDMI

HDMI (High-Definition Multimedia Interface) is a high-quality, digital

audio/video interface. HDMI allows you to connect any compatible

digital audio/video source, such as your computer, a set-top box, DVD

player, and audio/video receiver to any compatible digital audio and/or

video monitor, such as a digital television (DTV) with a single cable.

The single cable keeps everything neat and tidy while ensuring easy

connection and the best audio and visual quality.

28 - SD card reader

SD CARD READER

SD (Secure Digital) cards are used in a wide

selection of digital cameras, tablets, media players

and cellular phones.

Inserting an SD card

1. Align the card so that the connector points towards the port, with the

connectors facing down.

2. Carefully slide the card into the port. If you find you need to use any

force to insert the card, try reorientating the card slightly.

3. Push the card until it clicks into place. A few millimetres of the card

will extend from beyond the slot.

If the card contains some files, the Windows AutoPlay window may

appear (this depends on the contents of the card) and ask you if you

wish to use a program to access the contents of the card.

SD, SDHC and SDXC cards

Different types of SD cards cover different capacities, while using the

same overall design. SD cards contain up to 4 GB; SDHC cards

contain up to 32 GB; and SDXC cards can contain up to 2048 GB

(2 TB). Your computer provides an SDHC or SDXC compatible card

reader.

Important

When removing an SD card, you should right-click on the USB icon in

the Windows task bar and select "Eject <card name>" to tell the

operating system to stop using the device before removing it. Failure to

do this may result in data loss or damage to your peripheral.

Note

SDXC memory cards can only be used in an SDXC-compatible reader; SD

and SDHC cards can be used in either type.

Video and audio connectors - 29

VIDEO AND AUDIO CONNECTORS

Add an external monitor to your computer via a video port. The type of

port available depends on your computer’s configuration.

Connecting a monitor

1. Check that the computer is powered off and the monitor power

switch is turned off.

2. Attach the video cable to the monitor port on the computer.

3. Connect the monitor power cable and plug it into a properly

grounded wall outlet.

4. Follow any setup instructions in the monitor's user's guide.

5. Turn on power to the monitor, then the computer.

6. The correct resolution and refresh rate should be detected

automatically. If necessary, change the display settings used by the

computer.

Headphones and microphone

One or more 3.5 mm jacks on your computer allow you to connect

audio devices.

Use the headphone port to plug in stereo headphones or powered

speakers; connecting an audio device to the headphone port disables

the built-in speakers.

Use the microphone port to connect an external microphone;

connecting a microphone disables the built-in microphone.

Note

To access the display controls, right-click anywhere on the desktop and

select Display settings.

Note

Some computers have a single "combo" port that allows you to use single-pin

headsets with a built-in microphone. These headsets are most commonly

used with smartphones.

Got a question?

In this section you will find:

• Frequently asked questions

• Tips for using Windows 10

• Troubleshooting information

• How to protect yourself while online

• Where to find Acer service center contact information

Frequently asked questions - 31

FREQUENTLY ASKED QUESTIONS

The following is a list of possible situations that may arise during the

use of your computer. Easy solutions are provided for each one.

I turned on the power, but the computer does not start or boot up.

Check if power is being supplied to the computer (if your computer

has a power indicator, it will be off); if there is no power, check the

following:

• If you are using on the battery, it may be low and unable to power

the computer. Connect the AC adapter to recharge the battery pack.

You may need to wait a few minutes before trying to turn your

computer on again.

• Make sure that the AC adapter is properly plugged into the

computer and to the power outlet.

If power is being supplied to the computer, check the following:

• Is a disc in the optical drive? Remove it and press Ctrl + Alt + Del to

restart the system.

• Do you have a USB storage device (USB drive or smartphone)

plugged into your computer? Unplug it and press Ctrl + Alt + Del to

restart the system.

Nothing appears on the screen.

The computer’s power management system automatically blanks the

screen to save power. Press any key to turn the display back on.

If pressing a key does not turn the display back on, three things might

be the cause:

• The brightness level might be too low. Use the Brightness up hotkey

to adjust the brightness level.

• The display device might be set to an external monitor. Press the

display toggle hotkey to toggle the display back to the computer.

• The computer may be in Sleep or Hibernate mode (if there is a

power LED, it will flash). Press and release the power button to

resume.

32 - Frequently asked questions

No audio is heard from the computer.

Check the following:

• The volume may be muted. Look at the volume control (speaker)

icon in the taskbar. If it is crossed-out, click the icon and drag the

slider to the right to increase the volume.

• The volume level may be too low. Check the volume from the

volume control (speaker) icon in the taskbar. You can also use the

volume control hotkeys to adjust the volume.

• If headphones, earphones or external speakers are connected to

the headphone jack on the computer, the internal speakers

automatically turn off.

I want to eject the optical drive tray without turning on the power.

There is a mechanical eject hole on the optical drive. Insert the tip of a

pen or straightened-out paperclip into the hole and push to eject the tray.

The keyboard does not respond.

Try attaching an external keyboard to a USB port on the computer. If it

works, contact your dealer or an authorized service center as the

internal keyboard cable may be loose.

The printer does not work.

• Make sure that the printer is connected to a power outlet and that it

is turned on.

• Make sure that the printer cable is connected securely to a USB port

and the corresponding port on the printer.

I want to restore my computer to its original settings.

This recovery process helps you restore the C: drive with the original

software content that is installed when you purchased your computer.

Note

If your system is the multilingual version, the operating system and language

you choose when you first turn on the system will be the only option for future

recovery operations.

Frequently asked questions - 33

Before performing a restore operation, please check the BIOS settings.

1. If there is a D2D Recovery setting in Main, make sure it is Enabled.

2. Exit the BIOS utility and save changes. The system will reboot.

For more information, see Restoring your computer on page 10.

Requesting service

Before you call

Please have the following information available when you call Acer for

online service, and please be at your computer when you call. With

your support, we can reduce the amount of time a call takes and help

solve your problems efficiently. If there are error messages or beeps

reported by your computer, write them down as they appear on the

screen (or the number and sequence in the case of beeps).

You are required to provide the following information:

Name:

Address:

Telephone number:

Machine and model type:

Serial number:

Date of purchase:

Warning

Your C: drive will be reformatted and all data will be erased. It is

important to back up all data files before using this option.

Note

To access the BIOS utility, press F2 when you see the Acer logo during boot

up.

34 - Frequently asked questions

Tips and hints for using Windows 10

We know this is a new operating system that will take some getting

used to, so we've created a few pointers to help you get started.

How do I get to Start?

Press the Windows key or select the Windows Start button on the

lower left-hand corner of the screen. Selecting it will open Start where

you can launch apps.

How do I see all of my apps?

Press the Windows key or select the Windows Start button to show a

list of installed apps on the computer.

How do I turn off my computer?

Press the Windows key or select the Windows Start button and select

the power icon > Shut down. You can also turn off the computer by

right-clicking the Windows Start button > Shut down or sign out >

Shut down.

Can I turn off notifications?

You can turn off notifications so that you can leave your computer

running, but not be disturbed by notifications.

Press the Windows key or select the Windows Start button and select

Settings > System > Notifications & actions. From here you can

enable/disable notifications for all of your apps or choose which apps

to enable/disable.

How do I unlock my computer?

Press the space bar and select a user account icon to unlock the

computer. If your account has a password set, you will need to enter

the password to continue.

Frequently as

Frequently asked questions - 35

Can I personalize the Lock screen?

You can personalize the lock screen with a different image, to run a

slideshow of images, or to show you quick status and notifications to

suit your personal needs.

To change the background, press the Windows key or select the

Windows Start button and select Settings > Personalization > Lock

screen. From here you can:

• Select a background image for the lock screen

• Turn the Slideshow on or off

• Select lock screen apps.

How do I set up the lock screen slideshow?

1. Press the Windows key or select the Windows Start button and

select Settings > Personalization.

2. Under Lock screen, select Slideshow.

3. Select Add a folder and open the folder you wish to use (your

Pictures folder will open by default). Select Choose this folder to

add the folder to the lock screen slideshow.

4. Select a folder and select Remove to remove the folder from the

lock screen slideshow.

5. Change the other settings to suit your needs.

How do I move tiles?

Select a tile and drag it to the place on Start that you want it to

appear. Other tiles will be moved to accommodate the tile in its new

location.

Can I arrange tiles in groups?

Yes, you can. Select an existing tile and drag the tile to arrange Start

to your liking. Right-click on an app and select Pin to Start to create a

new group on Start. From here, you can drag the tile to an existing

group on Start. You can give the group(s) a name and arrange the

tiles within the groups to suit your needs.

Can I make tiles bigger or smaller?

Yes, you can. Right-click on a tile and select Resize. Select a size

from the menu that appears.

36 - Frequently asked questions

Can I change the screen resolution?

Yes, you can. Move your cursor to the lower left-hand corner of the

screen and type '

Resolution

' in the text box to display the results; select

Change the resolution of the display

. Alternatively, you can also

right-click anywhere on the desktop and select

Display settings >

Display

How do I set the alarm?

Your computer can act as an alarm clock. Type ’Alarms’ to search for

the Alarms & Clock app.

1. Select an alarm from the list, or select the + in the lower-right corner

to create a new alarm.

2. Enter the Alarm name.

3. Set the time by choosing the hour and minute.

4. Choose which days the alarm should go off.

5. Select the sound notification.

6. Select the snooze time.

7. Select the Save icon in the bottom right-hand corner to save the alarm.

8. Select On or Off to activate or deactivate the alarm.

Where are my apps?

Move your cursor to the lower left-hand corner of the screen and click

search box, start typing the name of the app you would like to open.

How do I make an app appear on Start?

If you're in all apps list and you want to make an app appear on Start,

right-click an app and select Pin to Start.

How do I remove a tile from Start?

Right-click a tile to select it and select Unpin from Start to remove

the tile from Start.

Note

The alarm will only sound if your computer is awake at the set time.

Frequently asked questions - 37

How do I make an app appear on my taskbar?

If you're in all apps list and you want to make an app appear on the

taskbar, right-click an app or tile and select More > Pin to taskbar.

How do I install apps?

You will need to have a Microsoft ID to purchase and download apps

from Microsoft Store.

I can't find apps like Notepad and Paint! Where are they?

Move your cursor to the lower left-hand corner of the screen and click

search box. Type the name of the app you would like to open.

Alternatively, open all apps list and scroll to ’Windows Accessories’ to

see the list of legacy programs.

What is a Microsoft ID (account)?

A Microsoft account is an email address and password that you use to

you choose the one you already use to communicate with friends and

Microsoft account, you'll connect your PC to the people, files, and

devices you care about.

Do I need one?

You do not need a Microsoft ID to use Windows 10, but it makes life

easier because you can sync data across different machines you sign

in to using a Microsoft ID.

How do I get one?

If you've already installed Windows 10 and didn't sign in with a

Microsoft account or you don't have a Microsoft account and want to

get one, press the Windows key or select the Windows Start button >

Settings > Accounts > Sign in with a Microsoft account instead,

and follow the onscreen instructions.

38 - Frequently asked questions

How do I check for Windows updates?

Press the Windows key or select the Windows Start button > Settings

> Update & Security > Windows Update. Select Advanced options

to configure the settings.

Where can I get more information?

For more information please visit the following pages:

• Windows 10 information: www.microsoft.com

• Support FAQs: support.acer.com

Frequently asked questions - 39

Troubleshooting

This chapter shows you how to deal with common system problems.

Read it before calling a technician if a problem occurs. Solutions to

more serious problems require opening up the computer. Do not

attempt to open the computer yourself; contact your dealer or

authorized service center for assistance.

Troubleshooting tips

This computer incorporates an advanced design that delivers

onscreen error message reports to help you solve problems.

If the system reports an error message or an error symptom occurs,

see "Error messages" below. If the problem cannot be resolved,

contact your dealer.

Error messages

If you receive an error message, note the message and take the

corrective action. The following table lists the error messages in

alphabetical order together with the recommended course of action.

Error messages Corrective action

CMOS battery bad Contact your dealer or an authorized service

center.

CMOS checksum

error

Contact your dealer or an authorized service

center.

Disk boot failure Insert a system (bootable) disk, then press

Enter to reboot.

Equipment

configuration error

Press F2 (during POST) to enter the BIOS

utility, then press Exit in the BIOS utility to

reboot.

Hard disk 0 error Contact your dealer or an authorized service

center.

Hard disk 0

extended type error

Contact your dealer or an authorized service

center.

I/O parity error Contact your dealer or an authorized service

center.

requen

y as

ques

ons

40 - Frequently asked questions

If you still encounter problems after going through the corrective

measures, please contact your dealer or an authorized service center

for assistance.

Keyboard error or no

keyboard connected

Contact your dealer or an authorized service

center.

Keyboard interface

error

Contact your dealer or an authorized service

center.

Memory size

mismatch

Press F2 (during POST) to enter the BIOS

utility, then press Exit in the BIOS utility to

reboot.

Error messages Corrective action

Internet and online security - 41

INTERNET AND ONLINE SECURITY

First steps on the net

Protecting your computer

It is vital to protect your computer from viruses and attacks over the

internet (see Internet security software on page 44).

A comprehensive internet security program is offered when you first

start your computer. You should activate this protection as soon as

possible, certainly before you connect to the internet.

Choose an Internet Service Provider

Using the internet has become a natural part of daily

computing. Just a few simple steps can connect you to

a vast collection of knowledge and communication

tools. To accomplish these steps you should first

select an Internet Service Provider (ISP), which

supplies the connection between your computer and

the internet. You should research the ISPs available in

your region, not forgetting to talk to friends and family about their

experiences or to check reviews and consumer reports. The ISP you

select will provide instructions on how to connect to the internet (you

may need additional software or a special ‘box’ that connects to your

phone line).

Connection types

Depending on your computer model, your location and your

communication needs, you have several ways to connect to the

internet.

Dial-up

Some computers include a telephone dial-up (‘modem’) connector.

This allows you to connect to the internet using your telephone line.

With a dial-up connection, you cannot use the modem and the

telephone simultaneously on a single phone line. This type of

connection is recommended only if you have limited use of the

42 - Internet and online security

internet as the connection speed is low and connection time is

typically charged per hour.

DSL (e.g. ADSL)

DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs

over the phone line. As DSL and phone do not use the same

frequencies, you can use your telephone at the same time you are

connected to the internet (this requires a ‘micro-filter’ on each

telephone socket to avoid interference). To be eligible for DSL, you

must be located near an DSL-equipped phone exchange (service is

sometimes unavailable in rural areas). Connection speeds vary

depending on your location, but DSL generally provides very fast and

reliable internet connection. As the connection is always-on, it is

generally charged at fixed monthly rates.

Cable

A cable connection provides fast and always-on internet service via a

cable television line. This service is generally available in large cities.

You can use your telephone and watch cable TV at the same time you

are connected to the internet.

Network connections

A LAN (Local Area Network) is a group of computers (for example,

within an office building or home) that share a common

communications line and resources. When you set up a network, you

can share files, peripheral devices (such as a printer) and an internet

connection. You can set up a LAN using wired technologies (such as

Ethernet) or wireless technologies (such as Wi-Fi or Bluetooth).

Wireless networks

A wireless LAN or WLAN is a wireless local area network, which may

link two or more computers without using wires. Setting up a wireless

Note

A DSL connection requires an appropriate modem. A modem is usually

provided by the ISP when you register. Many of these modems include an

‘router’ that provides network and Wi-Fi access.

Internet and online security - 43

network is easy and allows you to share files, peripheral devices and

an internet connection.

What are benefits of a wireless network?

Mobility

Wireless LAN systems allow you and other users of your home

network to share access to files and devices connected to the

network, for example a printer or scanner.

Also you can share an internet connection with other computers in

your home.

Installation speed and simplicity

Installing a wireless LAN system can be fast and easy and eliminates

the need to pull cables through walls and ceilings.

Components of a wireless LAN

To set up your Wireless network at home you need to have the

following:

Access point (router)

Access points (routers) are two-way transceivers that broadcast data

into the surrounding environment. Access points act as a mediator

between wired and wireless network. Most routers have a built-in DSL

modem that will allow you access to a high speed DSL internet

connection. The ISP (Internet Service Provider) you have chosen

normally supplies a modem/router with the subscription to their

services. Read carefully the documentation supplied with your Access

point/router for detailed setup instructions.

Network cable (RJ45)

A network cable (also called RJ45 cable) is used to connect the host

computer to the access point (see illustration below); this type of cable

may also be used to connect peripheral devices to the access point.

Wireless adapter

Most computers feature a wireless module and Wi-Fi button that turns

the network connection on or off. You may also turn your wireless

44 - Internet and online security

network on or off, or control what is shared over the network with the

network management options.

Surf the Net!

To surf the internet, you need a program called an

internet browser. Microsoft Edge provides an easy and

secure web browsing experience. As soon as you have

your internet access installed and you are connected,

from the Start Menu, click the Microsoft Edge tile or the

icon located in the taskbar and take your internet

experience to a new level!

Acer website

To get you started why not visit our website, www.acer.com.

Acer is dedicated to provide you with on-going personalized support.

Check out our Support section to get help tailored to your needs.

www.acer.com is your portal to a world of online activities and

services: visit us regularly for the latest information and downloads!

Internet security software

To help you stay ahead of cybercriminals, Acer has partnered with

Norton to offer you security for all your devices.

Select Acer computers include protection by Norton Security

Norton Security is pre-installed on select Acer computers, protecting

your identity and financial data from viruses, spyware, malware and

other online threats. Learn more about how to stay safe online and

how to stay protected after your introductory subscription ends.

Warning

Using wireless devices while flying in aircraft may be prohibited. Switch

off all devices before boarding an aircraft; they may be dangerous to

the operation of the aircraft, disrupt communications, and even be

illegal. After take off, ask the cabin crew if you may enable Wi-Fi.

Note

Specifications vary depending on model or Operating System.

Internet and online security - 45

Staying ahead of cybercriminals

Stay ahead of hackers and cybercriminals by understanding the

tactics they use to access your private data.

Ensure your software is up to date

Cybercriminals rely heavily upon software or platform vulnerabilities,

as they are the easiest way to sneak malware into a user's device

unnoticed, sometimes with little action on the user's part. Immediately

after a software manufacturer announces an update, hackers are

ready with malware that can breach holes in the software that would

have been patched if the update was installed.

How to stay safe: Perform any and all software updates as soon as

they are available.

Keep a lookout for fake or phishing emails

Beware of emails that appear to be from a friend or business

colleague that you know but seem a little odd. Maybe they didn't

capitalize your name or there are misspellings. The email might be

from cybercriminals who are trying to fool you into sending them your

credit card number, social security number, or logging into a fake

bank website that looks like yours but really isn't.

How to stay safe: Use a strong antispam filter. If an email looks

strange, don't click on anything and delete it immediately. Instead

manually launch a browser and type in your bank's website address

and log-in yourself.

Don't be fooled if someone calls your phone

A tech support scam is a form of online fraud where people call you

on the phone saying they're Technical Support from a trusted

company like Norton or Microsoft and that you have a virus. The main

motive behind these scams is to extort money from the victim.

Cybercriminals can also install malware such as keylogging software

or backdoor Trojans in order to gain access to personal information.

How to stay safe: Don't fall for phone calls that tell you your software

or computer isn't working. Never give your personal information like

social security or credit card numbers to someone that you don't know

over the phone.

46 - Internet and online security

Common threats cybercriminals use

Now you know a few very common ways cybercriminals try to sneak

onto your device or trick you into providing private information to them

directly. Here are a few of the types of malware they like to deploy

once they've got into a device and what to do if you're ever infected.

Ransomware

A form of malware that will encrypt personal data files on your

computer and attached devices. Encryption converts files into another

format, that can only be opened with a specific decryption key. Once

the ransomware installs itself, it will display a warning message that

the computer is now locked. The user is given a specific amount of

money to pay as a "fine" and a timeframe in which to pay. Even if

paid, the criminal might choose to not unencrypt the files anyway!

What to do if you're infected: Avoid getting infected in the first place

by staying protected with internet security software like Norton

Security. Also, perform regular backups of all your data either online

or to a separate external hard drive that is only attached to your

computer while performing the backup. Ransomware has been known

to lock access to external hard drives attached to the computer.

If you are infected with ransomware, think twice before you pay the

ransom. There is no guarantee the cybercriminal will unlock your files

and you'll be funding them to prey upon another innocent victim.

Botnets

A botnet is a string of infected, connected computers coordinated

together to perform a task. Botnets gain access to your machine

through some piece of malicious coding. Once the software is

downloaded, the botnet will now contact its master computer and let it

know that everything is ready to go. Now your computer, phone,

tablet, or IoT device is entirely under the control of the person who

created the botnet. Most people who are infected with botnets aren't

even aware that their computer's security has become compromised!

What to do if you're infected: If you're infected you probably don't

realize it as bots are notoriously quiet. Your Internet Service Provider

might send you a notification alerting you that they found a threat on

your network and that you need to remove the bot. If you have a bot,

Internet and online security - 47

use internet security software like Norton Security to scan all of your

devices.

Viruses/Malware

"Virus" is the commonplace word for all malicious software programs

for years now; however, a virus is just one type of malicious threat. A

virus is classified as a self-replicating piece of malicious code that

travels by inserting itself into files or programs.

What to do if you're infected: Take steps to avoid infection by

staying protected with internet security software like Norton Security.

If you subscribed to Norton Security and think you may have a virus,

contact Norton's on-call technicians to help eliminate the virus.

Take special precautions when using public Wi-Fi

Public Wi-Fi is available just about everywhere, from the local coffee

shop to the hotels and airports you visit while traveling. While public

Wi-Fi has made our lives a little easier, it also poses security risks to

the personal information available on our laptops and smartphones. A

virtual private network (VPN) gives you online privacy and anonymity

by creating a private network from a public internet connection. VPNs

mask your internet protocol (IP) address so your online actions are

virtually untraceable as well as secure. One of the biggest security

risks on public Wi-Fi are man-in-the-middle attacks (MITM). These

attacks are akin to eavesdropping. Data is sent from point A

(computer) to point B (server/website), and an attacker can get in-

between these transmissions. They then set up tools programmed to

"listen in" on transmissions, intercept data that is specifically targeted

as valuable, and capture the data, such as your login credentials and

passwords.

Use a virtual private network (VPN) to ensure your privacy and

anonymity are protected when you use public Wi-Fi. VPN services

can encrypt all the data that you send and receive while using a public

Wi-Fi hotspot, securing your information from hackers and other users

of the same connection.

For more tips on how to stay safe

Good security habits can reduce your exposure to online crime. By

adopting a few basic behaviors, you can make big strides in reducing

cybercrime risk:

48 - Internet and online security

• Protect your accounts with strong, unique passwords that use a

combination of at least 10 uppercase and lowercase letters,

symbols and numbers.

• Don't click on random links or open unsolicited messages and

attachments-particularly from people you don't know.

• Don't access any personal information or social media accounts

over unprotected Wi-Fi networks.

• Use security software on your devices to help protect yourself from

the latest threats.

Protect your computer with Windows security tools

Windows provides a variety of protection applications.

Windows Updates

If you have an active internet connection, Windows can check for

important updates for your computer and install them automatically.

These updates include security patches and program updates that

can improve your computing experience and help protect your

computer against new viruses and attacks.

How do I know when my computer is at risk?

If the Action Center reports an alert, or if your computer behaves

erratically, crashes unexpectedly or if some of your programs do not

work correctly, your computer may be infected by malicious software.

However, do not blame every computer problem on a virus! If you

suspect your computer is infected, the first thing to do is update, if you

have not already done so, and run your antivirus and anti-spyware

software.

Playing Blu-Ray or DVD movies - 49

PLAYING BLU-RAY OR DVD MOVIES

If your computer is equipped with a Blu-Ray or DVD drive, you can

play movies on your computer or on a high-definition TV via HDMI.

1. Insert the disc into the drive.

2. After a few seconds, the movie will start playing.

3. If the movie does not start playing, open your movie playback

program and open the disc from the File menu.

Important

When you launch the DVD player for the first time, the program asks

you to enter the region code. DVDs are available for 6 regions.

Region code Country or region

1 USA, Canada

2 Europe, Middle East, South Africa, Japan

3 Southeast Asia, Taiwan, South Korea

4 Latin America, Australia, New Zealand

5 Former USSR, parts of Africa, India

6 People’s Republic of China

Note

To change the region code, insert a DVD movie of a different region into the

DVD drive.

Once your DVD drive is set to a region code, it will only play DVDs for that

region. You can set the region code a maximum of five times (including the

first time), after which the last region code set will remain permanent.

Recovering your hard disk does not reset the number of times the region

code has been set.