Table of Contents
APC Smart-UPS X User Manual
Displayed below is the user manual for Smart-UPS X by APC which is a product in the Uninterruptible Power Supplies (UPSs) category. This manual has pages.
Related Manuals
Operation Manual
Smart-UPS™ X
Uninterruptible Power Supply
Low Volt age
SMX2000LV
SMX2000LVNC
SMX3000LV
SMX3000LVNC
Hig h Voltage
SMX2200HV
SMX3000HV
SMX3000HVT
SMX3000HVNC
Tower/Rack-Mount 4U
su0787a
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 1
Overview
Product Description
The APC™ by Schneider Electric Smart-UPS™ is a high performance uninterruptible power supply (UPS). The
UPS provi des pro tectio n for electron ic equipment fro m utility power blackou ts, br ownouts, s ags, and su rg es, small
utility power fluctuations and large disturbances. The UPS also provides battery backup power for connected
equipment until utility power returns to safe levels or the batteries are fully discharged.
This user manual is available on the enclosed CD and on the APC by Schneider Electric web site, www.apc.com.
Important Safety Messages
Read the instructions carefully to become familiar with the equipment before trying to install, operate, service or
maintain it. The following special messages may appear throughout this man ual or on the equipment to warn of
potential hazards or to call attention to information that clarifies or simplifies a procedure.
The addition of this symbol to a Caution product safety label indicates that a hazard exists that can
result in injury and product damage if the instructions are not followed.
The following safety messages may appear throughout this manual to warn of potential hazards.
Safety and General Information
Inspect the package contents upon receipt. Notify the carrier and dealer if there is any
damage.
Read the Safety Guide supplied with this unit before installing the UPS.
• Adhere to all local and national electrical codes.
• This UPS is intended for indoor use only.
• Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or
humidity.
• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
• The battery typically lasts for three to five years. Environmental factors impact battery life. Elevated
ambient temperatures, poor quality utility power , and frequent short duration discharges will shorten battery
life.
• Connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.
• The batteries are heavy. Remove the batteries prior to installing th e UPS in a rack.
• Always install external battery packs (XLBPs) at the bottom of the rack. The UPS must be installed above
the XLBPs.
• The UPS display interface will recognize as many as 10 external battery packs connected to the UPS.
However there is no limit to the number of XLBPs that can be used with the UPS.
• Refer to “Specifications” on page 2 for UPS and battery weight.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, can result in equipment damage and minor or
moderate injury.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, can result in equipment damage.
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 2
Specifications
For additional specifications, refer to the APC by Schneider Electric web site at www.apc.com.
Temperature Operating 0° to 40° C (32° to 104° F)
Storage -15° to 45° C (5° to 113° F)
charge UPS battery every six months
Maximum
Elevation Operating 3,000 m (10,000 ft)
Storage 15,000 m (50,000 ft)
Humidity 0% to 95% relative
humidity,
non-condensing
0° to 40° C (32° to 104° F)
Battery Maintenance free,
sealed lead acid Battery cartridge weight: 23.8 kg (52.4 lb)
UPS weight: 17.2 kg (38 lb)
UPS + battery cartridge weight: 41 kg (90.4 lb)
SMX120BP chassis weight: 13.24 kg (29.2 lb)
SMX120BP cha ssi s + battery cart ridge weight: 47.54 kg (10 4.8 lb)
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 3
Product Overview
Front panel features
Rear panel features
Display interface panel
UPS battery cable and connector
Battery compartment
Bezels
SMX2000, 120 Vac SMX3000, 120 Vac
SMX2200/SMX3000, 230 Vac SMX3000, 208 Vac
su0783a
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GROU P 1GROU P 2
GROU P 3
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GROUP 2
GROUP 3
GROUP 1
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GROUP 1 GROUP 3GROUP2
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 4
Rear panel features continued
Installation
UPS
For UPS installation instructions, refer to the Smart-UPS X 2000-3000 VA Installation Guide that is
supplied with the UPS. The guide is also available on the enclosed User Manual CD and the APC by
Schneider Electric web, site at www.apc.com.
PowerChute network management software
For installation instructions, refer to the PowerChute software CD supplied with the UPS. Installa tio n
instructions are also available on the APC by Schneider Electric web site, www.apc.com.
External battery pack (optional)
For installation instru ctio ns, refer to the Smart-UPS X 2000-3000 VA External B attery Pack
Installation Guide that is supplied with the external battery pack. The guide is also available on the
enclosed User Manual CD and the APC by Schneider Electric web, site at www.apc.com.
SmartSlot Use the SmartSlot to instal l an optional Netwo r k Managemen t Card (NMC).
Chassis ground screw The UPS has a ground screw for connecting the ground leads on transient voltage
devices. Prior to connecting a ground lead, disconnect the UPS from AC power.
Utility power cable Use the power cable (supplied), to connect the UPS to uti lity power.
UPS circuit breaker
reset button Press this button to reset the UP S circui t breaker after an overload condition has
occurred.
Controllable Outlet
Group 1 Connect critical electronic devices such as a comp ut er, monitor, modem o r o ther data
sensitive devices to these outlets.
Controllable Outlet
Group 2 Connect peripheral electronic devices to these outlets.
Controllable Outlet
Group 3 Connect peripheral electronic devices to these outlets
External battery connector Use the external battery cable to connect the UPS to an XLBP.
XLBPs pr ovid e exte nded runt ime during pow er ou ta ges. The UPS can su ppo rt up to
10 external battery packs.
EPO terminal The Emergency Power Off (EPO) terminal allows the user to connect the UPS to a
central EPO system.
Serial port To use PowerChute software, connect the serial cable (supplied), to the Serial port.
Use only interface kits su pplied or approv ed by APC by Schneider Electric. Any
other serial interface cable will be incompatible with the UPS connector.
USB port Connect a USB cable from a computer to use power management software.
Note: Serial and USB communication can only be used individually, they
cannot be used at the same time.
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 5
Operation
Connect Equipment
Note: The UPS will charge to 90% capacity in the first three ho urs of nor mal operatio n. Do not
expect full battery runtime capability during this initial charge period.
1. Connect equipment to the outlets on the rear panel of the UPS.
Refer to “Switched Outlet Groups” on page 12.
2. Connect the UPS to the building utility power. Connect the UPS to a two pole, thr ee wire,
grounded source only.
3. To use the UPS as a MASTER ON/OFF switch, turn on equipment that is connected to the UPS.
4. To turn on the UPS and all co nnected eq uipment. Press th e ON/OFF button on the fro nt pane l of the
UPS.
5. Follow the prompts to configure the UPS using the set up wizard the first time the UPS is turned
on. Refer to “Configuration” on page 9 and “Menu overview” on page 6.
Network Management Card settings
These settings are available only on units that have a Network Management Card (NMC).
• NMC IP Address Mode
• NMC Default Gateway
CAUTION
RISK OF EQUIPMENT DAMAGE
• Adhere to all local and national electrical codes.
• Wi ring should be performed by qualified electrician.
• Always connect the UPS to a grounded outlet.
Failu re to fo llow t hese instruc tio ns can res ul t in equipment dam age
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 6
Display Interface
Display interface operation
Use the UP/DOWN arrow buttons to scroll through the main menu options. Press ENTER to view the
sub menus under each main menu option. Press ESCAPE to exit a sub menu and return to a main menu.
Menu overview
The display interface has Standard and Advanced menu screens. The preference for Standard or Advanced menu
selections is made during initial installation and can be changed at any time through the Configuration menu.
The Standard menu screens are the most commonly used screens. Default settings are included on the Standard
menu screens.
The Advanced menu adds scrolling status screens and additional menus for UPS control and logs.
Note: Actual menu screens may differ by model and firmware revision.
Online LED
UPS Output ON/OFF button
On Battery LED
Fault LED
Replace Battery LED
Display screen
UP/DOWN arrow buttons
ENTER button
ESCAPE button
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APC By Sc hneide r
Electric
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 7
Main Menu Display Description Standard Option Advanced Option
Status
Some of these options
are displayed as
scrolling menus
Operating mode x x (scrolling menu)
Efficiency x x
Load power (Watts, %, VA) x x (scrolling menu)
Load amperage x
Load energy meter x
Battery charge level % x x
Battery runtime (hours, min) x x (scrolling menu)
Battery temperature x x
Battery voltage x
Number of external battery packs x
Input voltage and frequency x x (scrolling menu)
Output voltage and frequency x x (scrolling menu)
Last transfer reason x x (scrolling menu)
Last UPS self test result x x
Outlet group status x (scrolling menu)
NMC IP address (if used) x
Control UPS control x
Group outlet control x
Configuration Language x x
Output voltage settin g x
Green mode x x
Power quality x x
Menu type x x
Audible alarms x x
Display mode x x
Sensitivity x
Low and high voltage transfer points x
Low battery warning threshold x
Automatic self test interval x
Battery install date x x
Reset energy meter x
Enter start up wizard x
Perform firmware update x
Reset to factory defaults x x
Outlet group configuration (delays, reboot,
min return, load shedding) x
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 8
Test & Diagnosti cs UPS self test x x
UPS alarms test x x
UPS calibration test x x
Logs Last 10 transfer events (if applicable) x
Last 10 fault events (if applicable) x
About Model identification x x
Part number x x
Serial number x x
UPS manufacture date x x
Replace battery part number x x
External battery part number x x
Battery install date x x
Replace battery date x x
UP S firm ware rev ision x x
NMC Information - part/serial/version
numbers/manufacture date/MAC address/
firmware revision (if applicable)
x
Main Menu Display Description Standard Option Advanced Option
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 9
Configuration
UPS Settings
Start up Settings
Use the display interface to configure these settings at initial start up. The UPS will prompt for a response to each
setting, if no response is given, the default setting will b e used.
Note: The UPS will not turn on until all of these settings have been configured.
Function Factory Default Options Description
Language English • English
•French
•German
•Spanish
• Italian
• Portuguese
• Japanese
The language for the display interface.
Language options will vary by model and firmware version.
Output
Voltage Low Voltage: 120 Vac • 100
•110
• 120
• 127
Set the output volt age while the UPS is in Standby mode.
High Voltage: 230 Vac • 200
• 208
• 220
• 230
• 240
Input Power
Quality Good • Good
•Fair
•Poor
Select the desired ut ility power input quality.
• Good: The UPS will go on battery power more often to
provide the cleanest power supply to the connected
equipment.
• Fair: The UPS will to lerate some voltage fluctuations.
• Poor: The UPS will tolerate more voltage fluctuations and
will go on battery power less often.
If unsure of the local power quality, or the connected
equipment is sens itive to voltage fluctuations set the
sensitivity lev el to Goo d, using the Ad vanced menu.
Menu Type Standard Standard or
Advanced The advanced menus include all parameters. The Standard
menus display a limited set of menus and options.
Date UPS manufacture date
+ 90 days mm-yyyy Enter the current date.
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 10
General settings
Configure these settings at any time, using the display interface, PowerChute™ soft ware, or a network mana gement
card.
Function Factory Default Options Description
High Transfer
Point Low Voltage To avoid unnecessary battery usage, set the transfer
point higher if the utility voltage is chron ically high
and the conn ected equipment is known to work under
this condition. The POWER QUALITY setting will
automatically change this setting.
Note: Use the Advanced Menus to configure this
setting.
100 V: 108 Vac 108-114 Vac
110 V: 116 Vac 116-125 Vac
120 V: 127 Vac 127-136 Vac
127 V: 134 Vac 134-143 Vac
High Voltage
200 V: 216 Vac 216-228 Vac
208 V: 220 Vac 220-235 Vac
220 V: 242 Vac 242-254 Vac
230 V: 253 Vac 253-265 Vac
240 V: 264 Vac 264-276 Vac
Low Transfer
Point Low Voltage Set the transfer point lower if the utility voltag e is
chronically low and the connected equipment can
tolerate this condition.The POWER QUALITY setting
will automatically change this setting.
Note: Use the Advanced Menus to configure this
setting.
100 V: 92 Vac 86-92 Vac
110 V: 98 Vac 89-98 Vac
120 V: 106 Vac 97-106 Vac
127 V: 112 Vac 103-112 Vac
High Voltage
200 V: 184 Vac 172-184 Vac
208 V: 184 Vac 169-184 Vac
220 V: 198 Vac 186-198 Vac
230 V: 207 Vac 195-207 Vac
240 V: 216 Vac 204-216 Vac
Green Mode If the UPS input voltage is between the high transfer point and the lower transfer point, the UPS will
operate in Green Mode. Configure this sett ing using the Advanced menus.
Transfer
Sensitivity Normal • Normal
• Reduced
•Low
Select the level of sensitivity to power events that the
UPS will tolerate.
• Normal: The UPS will go on battery power more
often to provide the cleanest power supply to the
connected equipment.
• Reduced: The UPS will to lerate some fluctuations
in power.
• Low: The UPS will tolerate more fluctuations in
power and will go on battery power less often.
If the connected load is sensitive to power
disturbances, set the sensitivity to Normal using the
advanced Configuration menu.
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 11
Low Runtime
Warning 1 50 sec Value set in seconds The UPS will emit an audible alarm when the
remaining runtime has reached this level.
Date of Last
Battery
Replacement
Date set at factory Reset this date when the battery module is replaced.
Audible Alarm On On/Off The UPS will mute all audible alarms if this is set to
Off or when any of the display buttons are pressed.
Display
Dimmer Always on • Always on
• Auto dim
• Auto off
To con serve energy, the display panel illumination
dims or extinguishes when no events are present. Full
display panel illumination returns when the UPS
changes status as a res ult of an even t or if th e dis play
panel is touched.
Auto Self-Test
Interval Setting On start up and every
14 days there after • Last test + 14 days
• Last test + 7 days
• Turn on + 14 days
• Turn on + 7 days
• On startup only
• Never
The interval at which the UPS will execute a self-test.
The batteries much be charged to at least 70%
capacity to perform the self-test.
Reset to
Factory Default No Yes/No Restore the UPS factory de fault settings.
Function Factory Default Options Description
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 12
Switched Outlet Groups
Note: Switched Outlet Groups provide battery backup power to connected equipment.
Overview
The Switched Outlet Groups can be configured to independently turn off, turn on, shut down, go into sleep mode,
and reboot connected equipment.
The Switched Outlet Groups can be configured to do the following:
• Turn off: Disconnect from power immediately and restart only with a manual command
• Turn on: Connect to power immediately
• Shutdown: Disconnect power in sequence, and automatically reapply power in sequence when utility power
becomes available
• Reboot: Shut down and restart
• Sleep: Reboot after a long delay
In addition, the Switched Outlet Groups can be configured to do the following:
• Turn on or off in a specified sequence
• Automatically turn off or shut down when various conditions occur
Use of Switched Outlet Groups
1. Connect critical equipment to a Switched Outlet Group.
2. Connect peripheral equipment to the other Switched Outlet Groups.
– During a power outage, to conserve battery runtime, nonessential equipment can be
configured to shut down after a short delay
– I f equipmen t has depend ent periphe ra ls that mus t res ta rt or shut d own in a spe cif ic orde r, such
as an ethernet switch that must restart before a connected server, connect the devices to
separate groups
– Equipment t hat needs to reboo t in dependentl y fr om oth er equipment should be co nnec te d to a
separate group
3. Use the Configuration menus to configure how the Switched Outlet Groups will react in the
event of a power outage.
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 13
Customize Switched Outlet Groups
Use the Control menus to customize the Switched Outlet Groups.
Network Management Card settings
These settings are available only on units that have a Network Management Card (NMC).
• NMC IP Address Mode
• NMC Default Gateway
Function Factory Default Options Description
Name St ring
Outlet Gr o up Outlet Groups
1, 2, 3 Edit these names using an external interface, such as the Network
Management Card web interface.
UPS Name String APC UPS
Turn On Delay 0 sec Set the value in
seconds The amount of time the Switched Outlet Groups will
wait between receiving the command to turn on and the
actual startup.
Turn Off Delay 90 sec Set the value in
seconds The amount of time that the Switched Outlet Groups
will wait between receiving the command to turn off
and the actual shut down.
Reboot Duration 8 sec Set the value in
seconds The amount of time that the Switched Outlet Groups
must remain off before it will restart.
Minimum Return
Time 0 sec Set the value in
seconds The amount of battery runtime that must be available
before the Switched Outlet Groups will turn on again
after a shutdown.
Load Shed On
Battery Disable d • Shutdown w ith
Delay
• Shutdown
immediately
• Turn of f
immediately
• Turn of f wit h
delay
• Disabled
When the unit switche s to battery power, th e UPS can
disconnect power to the Swit ched Out let Group s to
save runtime.
Configure this de lay time, use the LOAD SHED TIME
WHEN ON BATTERY settin g.
Load Shed Time
when On Battery Disabled Set the value in
seconds The amount of time the outlets will function on battery
power before they will turn off.
Load Shed On
Runtime Di sabled • Shutdown with
delay
• Shutdown
immediately
• Turn of f
immediately
• Turn of f wit h
delay
• Disabled
Configure this time using the LOAD SHED RUNTIME
REMAINING setting.
Load Shed On
Runtime Remaining Disabled Set the value in
seconds When the remaining runtime reaches this level, the
Switched Outlet Groups wi ll turn off.
Load Shed on
Overload Disabled • Disabled
• Enabled In the even t of an overload (greater than 105 % output),
the Switched Outlet Groups will immediately turn off
to conserve power for critical loads. The Switched
Outlet Groups will only turn on ag ain with a manual
command.
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 14
Emergenc y Power Off
Overview
The Emergency Power Off (EPO) option is a safety feature that will immediately disconnect all connected
equipment from AC power. The UPS will immedi ately shut down and will not switch to battery power.
Connect each UPS to the EPO switch. In configurations where multiple units are connected in parallel, each UPS
must be connected to the EPO switch.
The UPS must be res tarted fo r power to return to connected equ ipment. Pres s the ON/OFF button on th e fro nt panel
of the UPS.
Normally open contacts
1. If the EPO switch or relay contacts are normally open, insert the wires
from the switch or contacts at pins 1 and 2 of the EPO terminal block.
Use 16-28 AWG wire.
2. Secure the wires by tightening the screws.
If the contacts are closed, the UPS will turn OFF and power will be removed from the load.
Normally closed contacts
1. If the EPO swit ch or r elay co ntact s are nor mally c losed, inse rt the wir es
from the switch or contacts at pins 2 and 3 of the EPO terminal block.
Use 16-28 AWG wire.
2. Insert a wire jumper between pins 1 and 2. Secure the wires by
tightening the three screws at positions 1, 2, and 3.
If the contacts are opened, the UPS will turn OFF and power will be removed from the load.
Note: Pin 1 is the power source for the EPO circuit, it provides a few milliampere of 24 V power.
If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for dry circuit
applications, the rating should be for low voltage and low current applications. This normally imp lies the contacts
are gold plated.
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV
circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are
controlled by a switch or relay properly isolated from utility power. To avoid damage to the UPS, do not connect
the EPO interface to any circuit other than a SELV circuit.
Use one of the following cable types to connect the UPS to the EPO switch.
• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra low voltage control cable).
• Installation in countries oth er than Canad a and the USA: Use stand ard low v oltage cable in accordance with
nat i onal and local regul ations.
CAUTION
RISK OF EQUIPMENT DAMAGE OR PERSONNEL INJURY
• Adhere to all local and national electrical codes.
• Wi ring should be performed by qualified electrician.
• Always connect the UPS to a grounded outlet.
Failure to follow these instructions can result in equipment damage and minor or moderate injury
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 15
Troubleshooting
Problem and Possible Cause Solution
The UPS will not turn on or there is no output
The unit has not been turned on. Press the ON button once to turn on the UPS.
The UPS is not connected to utility
power. B e sure the power cable is securely connected to the unit and to the utility
power supply.
The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset
the circuit breaker.
The unit shows very low or no
utility power. Check the utility power supply to the UPS by plugging in a table lamp. If the
light is very dim, check the utility voltage.
The battery is not securely connected. Be sure that all battery connections are secure.
There is an internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced
immediately.
The UPS is operating on battery, while connected to input utility power
The input circuit breaker has tripped. Disconnect nonessential equipment and reset the circuit breaker.
There is very high, very low, or
distorted input line voltage. Move the UPS to a different outlet on a different circuit. Test the input
voltage with the utility voltag e di splay. If acceptable to th e connect ed
equipment, reduce the UPS sensitivity.
UPS is beeping
The UPS is operating normally. None. The UPS is protectin g the connected equipment.
UPS does not provide expected backup time
The UPS battery is weak due to a
recent power outage or is near the end
of its service life.
Charge the battery. Batteries require recharging after extended outages and
wear out faster when put into service often or when operated at elevated
temperatures. If the battery is near the end of its service life, consider
replacing the battery even if the replace battery LED is not illuminated.
The UPS is experiencing an overload
condition. Check the UPS load display. Unplug unnecessary equipment, such as
printers.
Display interface LEDs flash sequentially
The UPS has been shut down remotely
through software or an optional
accessory card.
None. The UPS will restart automatically wh en utility power is restored.
The Fault LED is illuminated, the UPS displays a fault message and emits a constant beeping sound
Internal UPS fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced
immediately.
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 16
All LEDs are illuminated and the UPS is plugged into a wall outlet
The UPS has shut down and the
battery has discharged from an
extended outage.
None. The UPS will return to normal operation when the power is restored
and the battery has a sufficient charge.
The Replace Battery LED is illuminated
The battery has a weak charge. Allow the battery to recharge for at least four hours. Then, perform a
self-test. If the problem persists after recharging, replace the battery.
The replacement battery is not
properly connected. Be sure the battery connector is securely connected.
The display interface shows a Site Wiring Fault message
Site wiring faults dete cted include
missing ground, hot -neutral,
polarity reversal, and overloaded
neutral circuit.
If the UPS indicates a site wiring fault, have a qualified electrician inspect
the building wiring. Applicable for 120 Vac models only.
Problem and Possible Cause Solution
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U 17
Servic e an d Trans po rt
If the unit requires service, do not return it to the dealer. Follow these step s:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC
by Schneider Electric web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial
numbers ar e loca te d on th e rear panel of t he unit and a re ava ilabl e thr ough the LCD d ispla y
on select models .
b. Call APC by Schneider Electric Customer Support and a technician will attempt to solve
the problem over the phone. If this is not possible, the technician will issue a Returned
Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC by Schneider
Electric web site for country specific instructions.
3. Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use
foam beads for packaging. Damage sustained in transit is not covered under warranty.
a. Always DISCONNECT THE UPS BATTERIES before shipping. The United States
Department of Transportation (DOT), and the International Air Transport
Association (IATA) regulations require that UPS batteries be disconnected before
shipping. The internal batteries may remain in the UPS.
b. External Battery Pack products are deenergized when disconnected from the associated
UPS product. It is not necessary to disconnect the internal batteries for shipping. Not all
units utilize an external battery pack.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.
Transport the unit
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship for a
period of two (2) years from the date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at
its own sole option, any such defective products. Repair or replacement of a defective product or parts thereof does not extend
the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase.
Products may be registered online at warranty.apc.com.
SEIT shall no t b e li able un der t he war ranty if its te stin g an d e x amin ation d iscl ose tha t t he a llege d defe ct in t he pro d uct d oes no t
exist or was cause d by end user or any thi rd person misuse, negligence, impr oper installa tion, testin g, operat ion or use of the
product contrary to SEIT recommendations or specifications. Further, SEIT shall not be liable for defects resulting from: 1)
unauth ori zed attempts to repair or modify the produ ct, 2) incorrect or inadequate electrical voltage or connection , 3)
inappropriate on site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) thef t. In no event shall SEIT have
any liabil ity under this warranty for any product wh ere t he seri al number has b een altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION
OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS
AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR
A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO
OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR OTHER ADVICE
OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT SOLE
LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT
WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD
PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR
ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE
USE, SER VICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT
OR TOR T, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN
ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE
FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF
EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF
SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY FOR
DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT
MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY
APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support.
Customers with warran ty claims issues may access the SEIT worldwi de customer sup port network throu gh the APC web site:
www.apc.com. Select your country from the coun try selecti on drop down menu. Open the Support tab at the top of the web
page to obtain information for customer support in your region. Products must be returned with transportation charges prepaid
and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.
08/2014EN 990-4608B
APC by Schnei de r Ele ctric
Worldwide Customer Support
Customer support for this or any other APC by Schneider Electric product is available at no charge in any of
the following ways:
• Visit the APC by Schneider Electric Web site to access documents in the APC by Schneider Electric
Knowledge Base and to submit customer support requests.
–www.apc.com (Corporate Headquarters)
Connect to localized APC by Schneider Electric Web sites for specific countries, each of which
provides customer support information.
–www.apc.com/support/
Global support searching APC by Schneider Electric Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
– Local, country-specific centers: go to www.apc.com/support/contact for contact information.
– For information on how to obtain local customer support, contact the APC by Schneider Electric
representative or other distributors from whom you purchased your APC by Schneider Electric
product.
Select models are ENERGY STAR® qualified.
For more information go to www.ap c.com/s ite/recycle/index.cfm/energy-efficiency/energy-star/
© 2014 APC by Schneider Electric. APC, the APC logo, Smart-UPS and PowerChute are owned by
Schneider Electric Industries S.A.S., or their affiliated companies. All other trademarks are property of their
respective owners.