Table of Contents
- Venue 10 Pro 5056 User’s Guide
- Features
- Accessories
- Setting up your tablet
- Using your tablet
- Keyboard and stylus
- Entering BIOS setup program
- Specifications
- Troubleshooting
- Getting help
- Contacting Dell
- Locating your Service Tag and Express Service Code
DELL 10 Pro User Manual
Displayed below is the user manual for 10 Pro by DELL which is a product in the Tablets category. This manual has pages.
Related Manuals
Venue 10 Pro 5056
User’s Guide
Computer Model: Venue 5056
Regulatory Model: T16G
Regulatory Type: T16G001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your tablet.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and
international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks
of Dell Inc. in the United States and/or other jurisdictions. All other marks and names
mentioned herein may be trademarks of their respective companies.
2015 - 10
Rev. A00
Contents
Features......................................................................................... 6
Accessories................................................................................... 9
Keyboard and stylus features.............................................................................9
Setting up your tablet............................................................... 11
Charging the tablet...........................................................................................11
Checking battery-charge status................................................................ 12
Turning on your tablet..................................................................................... 13
Inserting a micro-SIM card.............................................................................. 13
Removing the micro-SIM card........................................................................ 14
Inserting a microSD card................................................................................. 14
Removing the microSD card........................................................................... 15
Using headphones........................................................................................... 16
Using your tablet........................................................................17
Turning off your tablet..................................................................................... 17
Using the power button on the Start screen.............................................17
Using the charms menu.............................................................................17
Using the power button............................................................................. 17
Turning off the screen......................................................................................17
Using the charms menu.............................................................................17
Using the power button............................................................................. 17
Start screen...................................................................................................... 18
Wi-Fi................................................................................................................. 18
Turning Wi-Fi on or off.............................................................................. 18
Connecting to a network...........................................................................18
Mobile broadband setting................................................................................19
Turning mobile broadband on or off........................................................ 19
3
Connecting to a network...........................................................................19
Bluetooth..........................................................................................................19
Turning Bluetooth on or off...................................................................... 19
Pairing with Bluetooth-enabled devices...................................................19
Screen orientation...........................................................................................20
Locking/unlocking the screen orientation............................................... 20
Adjusting the screen brightness......................................................................20
Auto adjust..................................................................................................21
Synchronizing your tablet................................................................................21
Restoring your operating system....................................................................22
Refreshing your tablet............................................................................... 22
Resetting your tablet..................................................................................22
Gestures........................................................................................................... 23
Keyboard and stylus..................................................................25
Docking your tablet......................................................................................... 25
Undocking your tablet.....................................................................................26
Using the stylus................................................................................................26
Charging the stylus.......................................................................................... 27
Entering BIOS setup program.................................................29
With keyboard..................................................................................................29
Without keyboard............................................................................................ 29
Specifications.............................................................................30
Troubleshooting........................................................................35
Battery problem............................................................................................... 35
Network problem............................................................................................ 36
Touchscreen problem..................................................................................... 37
System problem...............................................................................................37
Getting help ...............................................................................39
Self-help resources......................................................................................... 39
4
Features
Feature
1. Power button • Press to turn on the tablet if it is
turned off or in sleep state.
• Press to put the tablet in sleep state
if it is turned on.
2. Power and battery-charge
status light
Indicates the power-state of the tablet.
6
Feature
3. Right microphone Provides sound input for audio
recording, voice calls, and so on.
4. Left microphone Provides sound input for audio
recording, voice calls, and so on.
5. Front camera Allows you to video chat, capture
photos, and record videos.
6. Headset port Connect a headphone, a microphone,
or a headset (headphone and
microphone combo).
7. Volume-control buttons (2) Press to increase or decrease the
volume.
8. Micro-HDMI port Connect a TV, monitor, or another
HDMI-in enabled device. Provides
video and audio output.
9. USB 3.0 port Connect peripherals such as storage
devices, printers, and so on. Provides
data transfer speeds up to 5 Gbps.
10. USB 3.0 and power-adapter
port (USB-C)
Connect a power adapter to provide
power to your tablet and charge the
battery. Connect peripherals that
support USB-C. Provides data transfer
speeds up to 5 Gbps.
11. Rear camera Allows you to video chat, capture
photos, and record videos.
12. Keyboard docking slots (2) Allows docking to the keyboard dock.
13. Service Tag label Provides the Service Tag and Express
Service Code needed when contacting
Dell.
14. Docking pins Allows docking to the keyboard dock.
15. NFC-sensor area (optional) Allows NFC-enabled devices to
communicate with your tablet.
16. Noble security cable slot Connect a Noble security cable to
prevent unauthorized movement of
your tablet.
17. Micro-SIM card slot Insert a micro-SIM card to connect to a
mobile broadband network.
7
Feature
18. microSD card slot Insert a microSD card to expand the
tablet’s storage capacity. Your tablet
supports a microSD card with capacity
up to 128 GB.
19. Windows button • Press to display the Windows Start
menu or Start screen.
• Press for quick access to the most
recently used app or most recently
viewed screen.
20. Camera-status light Turns on when the camera is in use.
8
Accessories
Your tablet supports the following accessories:
• Keyboard
• Stylus
Keyboard and stylus features
Feature
1. Docking connector Allows docking to the tablet.
2. Undock button Press to undock the tablet.
3. Tabs (2) Allows docking to the tablet.
4. Left-click area Press to left-click.
5. Right-click area Press to right-click.
6. Stylus holder Allows you to charge the stylus.
Replace the stylus here after use.
7. Buttons (2) Customize these buttons to perform
functions such as right-click, erase, and
so on.
9
Feature
8. Stylus Allows you to draw, write text, and
perform basic mouse functions.
10
Setting up your tablet
WARNING: Before you begin any of the procedures in this section,
read the safety information that shipped with your tablet. For
additional best practices information, go to www.dell.com/
regulatory_compliance.
Charging the tablet
CAUTION: Charge the battery in an ambient temperature of 0°C to
35°C (32°F to 95°F).
CAUTION: Use only the supplied power adapter to charge your tablet.
Using unauthorized power adapters or cables may severely damage
your tablet.
NOTE: The battery may not be fully charged when you unpack your
tablet.
1 Connect the power cable into the power adapter.
2 Connect the power adapter to the power-adapter port on the tablet.
3 Connect the power adapter to an electrical outlet and charge the tablet
until the battery is fully charged.
NOTE: A fully discharged battery takes about 4 to 5 hours to fully
charge.
11
Checking battery-charge status
You can check the battery charge status from the battery-charging status
light or the battery icon displayed at the bottom of the Windows desktop.
Battery-charge status light
Behavior Description
Solid white Battery is getting charged.
Solid amber Battery charge is critically low.
NOTE: If you try turning on the tablet
when the battery charge is critically
low, the Dell logo flashes on the
screen, the battery-charge status
light turns on for 2 seconds, and then
the tablet turns off.
Off Battery is not getting charged or battery is
fully charged.
Battery icon
Battery icon Description
Tablet is connected to a power supply and the
battery is fully charged.
Tablet is connected to a power supply and the
battery is getting charged.
Tablet is running on the battery power and the
battery is discharging.
Tablet is running on the battery power and the
battery charge is low.
Tablet is running on the battery power and the
battery charge is critically low.
NOTE: For more details, tap or click the battery icon.
12
Turning on your tablet
When you turn on the tablet for the first time, you must finish Windows setup
to start using your tablet. For more information, see the Quick Start Guide
that shipped with your tablet.
1 Press and hold the power button for 2 seconds to turn on your tablet.
The lock screen appears.
2 Swipe up from the bottom of the display to switch to the login screen,
select your account, and enter your password to log in to Windows.
NOTE: If the login screen is not enabled, the Start screen appears
when you swipe up on the lock screen.
The tablet is ready for use when the Windows Start screen is displayed.
Inserting a micro-SIM card
1 Open the slot cover and locate the micro-SIM card slot.
CAUTION: Ensure that the micro-SIM card is aligned as shown in
the image.
2 Insert the micro-SIM card into the card slot until it locks into place.
3 Close the slot cover.
13
Removing the micro-SIM card
CAUTION: Removing the micro-SIM card while it is in use may cause
data loss or result in application errors.
1 Open the slot cover.
2 Press the micro-SIM card inward and release it.
The micro-SIM card pops out.
3 Slide the micro-SIM card out of the slot.
4 Close the slot cover.
Inserting a microSD card
1 Open the slot cover and locate the microSD card slot.
CAUTION: Ensure that the microSD card is aligned as shown in the
image.
2 Insert the microSD card into the card slot until it locks into place.
14
3 Close the slot cover.
Removing the microSD card
CAUTION: Removing the microSD card while it is in use may cause
data loss or result in application errors.
1 In the notification area at the bottom-right corner of the Windows
desktop, tap (Safely Remove Hardware and Eject Media).
NOTE: If you do not see the icon, tap (Show hidden icons) to
display all icons in the notification area.
2 Tap Eject SD Memory Card. A message appears confirming that the
microSD card can be safely removed.
NOTE: If a warning message appears stating the microSD card
cannot be removed, ensure all data transfers involving the microSD
card are complete.
3 Open the slot cover.
4 Press the microSD card inward and release it.
The microSD card pops out.
5 Slide the microSD card out of the slot.
15
6 Close the slot cover.
Using headphones
WARNING: Listening to loud audio for an extended period of time can
lead to hearing loss.
Connect a headset, headphones, microphone, or other audio equipment to
the headset port on your tablet.
NOTE: When you connect an audio device to the headset port, the
integrated speaker on your tablet is muted automatically.
CAUTION: To prevent damaging your headphones when
disconnecting it from the tablet, pull the connector and not the cable.
16
Using your tablet
NOTE: For detailed information on using Windows, see Getting help.
Turning off your tablet
Using the power button on the Start screen
On the top-right corner of the Start screen, tap the power button → Shut
down .
Using the charms menu
1 Swipe-in from the right edge of the display to access the charms menu.
2 In the charms menu, tap Settings → Power → Shut down to turn
off the tablet.
Using the power button
1 Press and hold the power button for at least 4 seconds.
2 Swipe down the shut-down confirmation screen to turn off the tablet.
Turning off the screen
Using the charms menu
1 Swipe-in from the right edge of the display to access the charms menu.
2 Tap Settings → Power → Sleep to turn off the screen.
NOTE: If your tablet is in a standby state, press the power button or
Windows button to turn on the screen.
Using the power button
Press the power button to turn off the screen.
17
Start screen
The Start screen displays tiles that act as shortcuts to installed apps.
Tiles on your Start screen change and update in real time to show news and
sports updates, weather updates, social-networking feeds, and so on.
You can customize the Start screen by pinning your favorite apps as tiles,
setting your favorite picture as a wallpaper, and so on.
Wi-Fi
Turning Wi-Fi on or off
1 Swipe in from the right edge of the display to access the charms.
2 Tap Settings → wireless network icon .
3 Swipe the Wi-Fi slider to the right or left to turn Wi-Fi on or off.
Connecting to a network
1 Swipe in from the right edge of the display to access the charms menu.
2 Tap Settings → wireless network icon .
3 Select an available network from the list and tap Connect.
NOTE: If connecting to a secured network, enter the security key
when prompted.
18
Mobile broadband setting
Turning mobile broadband on or off
1 Swipe-in from the right edge of the display to access the charms menu.
2 Tap Settings → Change PC settings → Networks.
3 Under Networks, swipe the Mobile broadband slider right or left to turn
mobile broadband on or off.
Connecting to a network
1 Swipe in from the right edge of the display to access the charms menu.
2 In the notifications area, tap the network icon .
3 Tap an available network from the list and tap Connect.
Bluetooth
Turning Bluetooth on or off
1 Swipe-in from the right edge of the display to access the charms menu.
2 Tap Settings → Change PC settings → PC and devices → Bluetooth.
3 Swipe the Bluetooth slider to the right or left to turn off or on Bluetooth.
Pairing with Bluetooth-enabled devices
NOTE: Bluetooth connection between your tablet and Apple devices are
not supported.
1 Swipe-in from the right edge of the display to access the charms menu.
2 Tap Settings → Change PC settings → PC and devices → Bluetooth.
3 Ensure that Bluetooth is turned on.
4 From the list of devices, tap the device you want to pair with, and tap
Pair.
NOTE: It may take a few seconds for the device to be displayed in
the list. If the device is not displayed, ensure that it is in pairing
mode and within Bluetooth range.
19
5 If needed, verify that the Bluetooth passcode that appears on the tablet
and the Bluetooth-enabled device are the same.
6 Confirm the pairing process on the tablet and device.
NOTE: After a device is successfully paired with the tablet, it
automatically connects with the tablet when Bluetooth is enabled
on both tablet and device and they are in Bluetooth range.
Screen orientation
For optimal viewing experience, the screen orientation changes automatically
to portrait or landscape depending on how you hold the tablet. You can
disable automatic screen rotation and lock the screen in portrait or landscape
mode.
NOTE: Some apps may not support automatic screen rotation and are
designed to work only in one orientation.
Locking/unlocking the screen orientation
1 Change the screen to the desired orientation.
2 Swipe in from the right edge of the display to access the charms.
3 Tap Settings → Screen .
4 Tap to lock the screen orientation, or tap to unlock the screen
orientation.
Adjusting the screen brightness
1 Swipe-in from the right edge of the display to access the charms menu.
2 Tap Settings → Screen .
20
3 Move the slider up or down to adjust the screen brightness.
Auto adjust
To enable or disable automatic screen brightness adjustment:
1 Swipe-in from the right edge of the display to access the charms menu.
2 Tap Settings → Change PC Settings → PC and devices→ Power and
sleep.
3 Use the Adjust my screen brightness automatically slider to enable or
disable automatic-brightness adjustment.
Synchronizing your tablet
When you use your Microsoft account to sign in to Windows 8.1 devices, the
settings such as browser history, Windows and app settings, Start screen, and
personal files are automatically synchronized.
NOTE: To synchronize, the devices must be connected to the internet. If
you are using a local account, switch to a Microsoft account to enable
synchronization. Tap Settings → Change PC settings → Accounts →
Connect to a Microsoft account.
To customize the synchronizing settings:
1 Swipe-in from the right edge of the display to access the charms menu.
2 Tap Settings → Change PC settings → OneDrive → Sync settings.
21
Restoring your operating system
You may need to reinstall the operating system if your tablet is not
responding, behaving unexpectedly, or has other software-related issues. You
can choose to save your personal files while restoring or you can return the
operating system in the state you received it from Dell.
Refreshing your tablet
CAUTION: It is recommended that you back up your data before
refreshing your tablet.
Refreshing your tablet restores Windows to original factory settings without
deleting any of your personal files, apps installed from Windows Store, or
personalization settings. Tap Settings → Change PC settings→ Update
and recovery→ Recovery.
1 Swipe in from the right edge of the display to access the charms.
2 Under Refresh your PC without affecting your files, tap Get started .
3 Read the warning and tap Next.
NOTE: Apps installed from the Windows Store are automatically
reinstalled after the refresh is complete. Apps installed from sources
other than the Windows Store are removed and have to be
manually installed.
Resetting your tablet
CAUTION: Back up all the required data before you proceed.
Resetting your tablet erases all data from your tablet, including your account
configuration, apps, music, pictures, and files, and returns Windows to original
factory settings.
1 Swipe-in from the right edge of the display to access the charms menu.
2 Tap Settings → Change PC settings → Update and recovery →
Recovery.
3 Under Remove everything and reinstall Windows, tap Get started.
4 Read the warning and tap Next.
22
Gestures
Gestures Functions
Touch
Tap gently on the display with
your fingertip.
• Select items on the screen including
options, entries, images, and icons.
• Start applications.
• Touch buttons on the screen.
• Input text using the on-screen
keyboard.
Touch and hold
Touch and hold your finger on
the display.
• Display detailed information about an
item.
• Open the context menu of an item to
perform further actions.
Drag
1 Touch and hold your finger
on an item on the screen.
2 Keeping your finger in
contact with the display,
move your fingertip to the
desired location.
3 Take your finger off the
display to drop the item in
the desired location.
Move items such as images and icons on
the screen.
Swipe or slide • Scroll through the Start screen, web
pages, lists, entries, photos, contacts,
and so on.
23
Gestures Functions
Move your finger in a vertical or
horizontal direction on the
display.
• Close an application (Swipe the
application to the bottom of the
display).
Zoom in
Touch the display with two
fingers and then move the
fingers apart.
Enlarge the view of an image or web
page.
Zoom out
Touch the display with two
fingers and then move the
fingers closer.
Reduce the view of an image or web
page.
Rotate
Touch the display with two or
more fingers and then move the
fingers in a clockwise or
counter-clockwise arc.
Rotate an object by 90 degrees.
24
Keyboard and stylus
Docking your tablet
1 Open the hinge on the keyboard dock.
2 Dock the tablet to the keyboard dock.
25
Undocking your tablet
Press and hold the undock button to release the tablet and lift the tablet away
from the keyboard.
Using the stylus
The stylus supports features such as hovering and pressure sensing. You can
use the stylus to draw shapes, select text, turn a page, and so on. You can also
press the buttons on the side of the stylus to perform various tasks.
26
NOTE: A fully charged stylus can be used for at least 40 minutes.
The buttons on the stylus can be customized with functions such as:
• Barrel button (default function)
• Erase (default function)
• Page up
• Page down
• Copy
• Paste
• Undo
• Redo
• Disable
NOTE: To customize the buttons, download and install the active pen
control panel driver from support website. For more information, see
www.dell.com/support/drivers.
Charging the stylus
Insert the stylus into the stylus holder to charge the stylus. The stylus gets
charged to 90% in 4 seconds and 100% in 25 seconds.
NOTE: For charging the stylus, the tablet must be docked and turned on
or in standby mode.
27
28
Entering BIOS setup program
With keyboard
1 Connect your tablet to the keyboard dock or connect a USB enabled
keyboard to your tablet.
2 Press the power button to turn on your tablet.
3 When the Dell logo appears, press F2.
Without keyboard
1 Press the power button to turn on your tablet.
2 Press and hold the Volume Up button when the Dell logo appears on the
screen.
3 When the F12 boot selection menu appears, select BIOS Setup using the
Volume Up button.
4 Press the Volume Up button to enter BIOS setup program.
29
Specifications
Dimensions and weight:
Height 175.8 mm (6.92 in.)
Width 262.6 mm (10.34 in.)
Thickness 9.85 mm (0.39 in.)
Weight (maximum) 0.69 kg (1.51 lb)
System information:
Processor Intel Atom Z8500 quad-core
processor
Speed Up to 2.24 GHz
Operating system • Windows 8.1
• Windows 10
RAM LPDDR3
Storage • 64 GB eMMC
• 128 GB eMMC
Memory:
Type 4 GB LPDDR3
Speed 1600 MHz
Ports and connectors:
Audio One headset port (headphone and
microphone combo)
MicroSD card One microSD-card slot (upto 128
GB)
Micro-SIM card One micro-SIM card slot
Micro-HDMI One micro-HDMI port
30
Ports and connectors:
USB 3.0 port One USB 3.0 port
USB-C port One USB-C port that supports power
delivery and USB 3.0
Communications:
Wi-Fi Dual-band 802.11ac
Bluetooth Bluetooth 4.1 LE
Video controller:
Type Intel Atom Graphics
Display:
Type 10.1-inch WUXGA multi-point
capacitive touch screen
Resolution (maximum) 1920 x 1200
Aspect ratio 16:10
Brightness (maximum) 400 nits
Viewing angle symmetrical 80 degrees
Dimensions
Height (maximum) 227.72 mm (8.97 in.)
Width (maximum) 147.80 mm (5.82 in.)
Diagonal 256.54 mm (10.10 in.)
Pixels per inch (PPI) 224
Contrast ratio (minimum) 800:1
Response time (max) 25 ms
Refresh rate 60 Hz
Color depth 8 bits
31
Camera:
Front-facing camera Rear-facing camera
Type 2 MP fixed focus 8 MP auto focus
Resolution:
Still image 1920 x 1080 2592 x 1944
Video 1920 x 1080 at 30 fps
(maximum)
1920 x 1080 at 30 fps
(maximum)
Power adapter:
Input voltage 100 VAC–240 VAC
Input frequency 50 Hz–60 Hz
Input current 0.90 A
Output current 1.50 A
Rated output voltage 20 VDC
Temperature range:
Operating 0°C to 40°C (32°F to 104°F)
Storage –20°C to 70°C (–4°F to 158°F)
Environmental requirements:
Temperature range:
Operating 0°C to 35°C (32°F to 95°F)
Non-operating –40°C to 65°C (–40°F to 149°F)
Relative humidity (maximum):
Operating 10% to 90% (non-condensing)
Non-operating 5% to 95% (non-condensing)
Altitude (maximum, unpressurized):
Operating -15.20 m to 3048 m (-50 ft to 10,000
ft)
Storage -15.20 m to 10,668 m (-50 ft to
35,000 ft)
32
Venue 10 Pro keyboard:
Dimensions
Depth 186.30 mm (7.33 in)
Width 262.20 mm (10.32 in)
Height 10.50 mm (0.41 in)
Weight (without stylus): 0.63 kg (1.39 lb)
Features • Backlit
• Tactile keys
• Touch pad
• Palm rest
Stylus:
Dimensions
Length 125.50 mm (4.94 mm)
Diameter 5.30 mm (0.21 mm)
Weight 0.005 kg (0.01 lb)
Charging time (90%) 4 sec
Charging time (100%) 25 sec
Continuous usage time (90%) 39 min
Continuous usage time (100%) 43 min
Ports and connectors:
Audio One headset port (headphone and
microphone combo)
microSD card One microSD-card slot
micro-SIM card One micro SIM-card slot
micro-HDMI One micro-HDMI port
USB 3.0 port Connect peripherals such as storage
devices, printers, and so on. Provides
data transfer speeds up to 5 Gbps.
33
34
Troubleshooting
Battery problem
Problems Possible causes Possible solutions
Battery does not charge The cable connections
may be loose. 1 Check the cable,
connectors, and
power adapter to
ensure proper
connectivity.
2 Verify that the wall
outlet is
functioning by
connecting
another device.
The tablet's temperature
is below 0°C (32°F) or
higher than 35°C (95°F).
Charge the battery in an
ambient temperature
between 0°C to 35°C
(32°F to 95°F).
The battery or power
adapter is damaged.
Contact Dell. See
Contacting Dell.
Battery does not charge
when the battery charge
is at 95% to 99%
The battery is in
maintenance mode to
prolong battery life.
• Let the battery drain
until the battery
charge drops below
95%.
• Restart the tablet.
See Turning off your
tablet and Turning
on your tablet.
Battery drains quickly
even when the tablet is
in standby mode
If the tablet is not in the
range of a network it
can connect to, the
tablet continues to try
to locate a base station
and drains the battery.
• Temporarily turn off
the tablet.
• Move the tablet in
range of a network it
can connect to or
temporarily turn off
the wireless
connection on your
tablet.
• Disable Wi-Fi or
mobile broadband
35
when not in range of
any wireless
networks.
• Enable airplane
mode.
Battery charge values
are not accurate
• Press and hold the
power button for 10
seconds to forcefully
turn off the tablet,
and force the system
to obtain a new
reference point for
the battery charge
value (do not follow
the regular Windows
shutdown process).
• Perform a full
battery charge/
discharge cycle to
recalibrate the
battery charge value
by charging the
tablet until the
battery is fully
charged and run the
battery power until
the tablet shuts itself
down.
Battery is fully charged
(battery charge is at
100%) but the battery-
charging status light is
on
Battery charge jumps
from 90% to 100% when
the battery is charging
Network problem
Problems Possible causes Possible solutions
No wireless connection • Check if the wireless
radio is on. See Wi-
Fi.
• Try to get closer to
the wireless access
point.
Slow internet
connections
The signal strength is
not strong enough.
Contact your internet
service provider (ISP).
Unable to pair with a
Bluetooth device • Ensure Bluetooth is
enabled on both the
tablet and the device
you are trying to pair
with.
36
• Ensure they are
within Bluetooth
range.
Touchscreen problem
Problems Possible causes Possible solutions
Touchscreen responds
slowly or improperly • The screen is dirty.
• A protective cover
may prevent the
tablet from
recognizing your
inputs.
• Moisten a soft,
lint‑free cloth with
either water or a
display cleaner, and
wipe the surface of
the tablet until it is
clean. Do not allow
water from the cloth
to seep down to the
tablet ports or
buttons.
• Moisten a soft,
lint‑free cloth with
either water or a
display cleaner, and
wipe the surface of
the tablet until it is
clean. Do not allow
water from the cloth
to seep down to the
tablet ports or
buttons.
System problem
Problems Possible causes Possible solutions
Tablet does not turn on The battery is
completely discharged. • Charge the tablet for
at least 4 hours.
• Press and hold the
power button for 2
seconds.
Tablet does not turn off Press and hold the
power button for 10
seconds to forcefully
turn off the tablet.
37
Tablet locks up Press and hold the
power button for 10
seconds to forcefully
turn off the tablet.
Tablet is not responding
or behaving
unexpectedly
• Restart the tablet.
See Turning off your
tablet and Turning
on your tablet.
• Refresh the tablet.
See Restoring your
operating system.
Tablet cannot boot into
Windows
Contact Dell’s support
service. Go to
www.dell.com/support.
Software or feature is
not working as
expected
Software updates may
have been downloaded
in the background.
Restart your tablet.
38
Getting help
Self-help resources
You can get information and help on Dell products and services using these
self-help resources:
Information about Dell products and
services
www.dell.com
Dell Help & Support app
Help + Tips app
Accessing help In Windows search, type Help and
Support, and tap Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user
manuals, setup instructions, product
specifications, technical help blogs,
drivers, software updates, and so on
www.dell.com/support
Learn about your operating system,
setting up and using your tablet, data
backup, diagnostics, and so on.
See Me and My Dell at
www.dell.com/support/manuals.
39
Contacting Dell
To contact Dell for sales, technical assistance, or customer service issues:
1 Go to www.dell.com/contactdell.
2 Verify your country or region in the Choose a Country/Region drop-
down list at the bottom of the page.
3 Select the appropriate service or support link based on your requirement
or choose the method of contacting Dell that is convenient for you.
Dell provides several online and telephone-based support and service
options. Availability varies by country and product, and some services
may not be available in your area.
NOTE: If you do not have an active internet connection, you can
find contact information on your purchase invoice, packing slip, bill,
or Dell product catalog.
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Locating your Service Tag and
Express Service Code
You must provide the Service Tag and Express Service Code of your tablet
when contacting Dell for customer service or technical assistance.
NOTE: The telephone systems prompts you to enter the Express Service
Code that helps in routing your call efficiently.
The Service Tag and Express Service Code for your tablet are located on a
label at the bottom of the tablet.
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