Table of Contents
- Inspiron 13 7000 Series Service Manual
- Before working inside your computer
- After working inside your computer
- Removing the base cover
- Replacing the base cover
- Removing the battery
- Replacing the battery
- Removing the memory module
- Replacing the memory module
- Removing the hard drive
- Replacing the hard drive
- Removing the coin-cell battery
- Replacing the coin-cell battery
- Removing the wireless card
- Replacing the wireless card
- Removing the keyboard daughter-board
- Replacing the keyboard daughter-board
- Removing the power and volume-buttons board
- Replacing the power and volume-buttons board
- Removing the speakers
- Replacing the speakers
- Removing the touch pad
- Replacing the touch pad
- Removing the fan
- Replacing the fan
- Removing the heat sink
- Replacing the heat sink
- Removing the I/O board
- Replacing the I/O board
- Removing the power-adapter port
- Replacing the power-adapter port
- Removing the system board
- Replacing the system board
- Removing the display assembly
- Replacing the display assembly
- Removing the palm rest and keyboard assembly
- Replacing the palm rest and keyboard assembly
- Removing the display panel
- Replacing the display panel
- Removing the display back-cover and antenna assembly
- Replacing the display back-cover and antenna assembly
- Removing the display hinges
- Replacing the display hinges
- Removing the camera
- Replacing the camera
- Removing the Windows-button board
- Replacing the Windows-button board
- Removing the display cable
- Replacing the display cable
- Flashing the BIOS
- Getting help and contacting Dell
DELL 13 User Manual
Displayed below is the user manual for 13 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Inspiron 13
7000 Series
Service Manual
Computer Model: Inspiron 13–7353
Regulatory Model: P57G
Regulatory Type: P57G002
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and
international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks
of Dell Inc. in the United States and/or other jurisdictions. All other marks and names
mentioned herein may be trademarks of their respective companies.
2015 - 07
Rev. A00
Contents
Before working inside your computer........................... 10
Before you begin .....................................................................................10
Safety instructions...................................................................................10
Recommended tools.................................................................................11
After working inside your computer..............................13
Removing the base cover............................................. 14
Procedure................................................................................................14
Replacing the base cover............................................. 16
Procedure................................................................................................16
Removing the battery...................................................17
Prerequisites............................................................................................ 17
Procedure................................................................................................ 17
Replacing the battery...................................................19
Procedure................................................................................................19
Post-requisites.........................................................................................19
Removing the memory module.....................................20
Prerequisites........................................................................................... 20
Procedure............................................................................................... 20
Replacing the memory module.....................................22
Procedure............................................................................................... 22
Post-requisites........................................................................................23
3
Removing the hard drive..............................................24
Prerequisites........................................................................................... 24
Procedure............................................................................................... 24
Replacing the hard drive.............................................. 27
Procedure............................................................................................... 27
Post-requisites........................................................................................ 27
Removing the coin-cell battery....................................28
Prerequisites........................................................................................... 28
Procedure............................................................................................... 28
Replacing the coin-cell battery.................................... 30
Procedure............................................................................................... 30
Post-requisites........................................................................................30
Removing the wireless card..........................................31
Prerequisites............................................................................................31
Procedure................................................................................................31
Replacing the wireless card......................................... 33
Procedure............................................................................................... 33
Post-requisites........................................................................................33
Removing the keyboard daughter-board......................34
Prerequisites........................................................................................... 34
Procedure............................................................................................... 34
Replacing the keyboard daughter-board......................36
Procedure............................................................................................... 36
Post-requisites........................................................................................36
4
Removing the power and volume-buttons board..........37
Prerequisites........................................................................................... 37
Procedure............................................................................................... 37
Replacing the power and volume-buttons board..........40
Procedure............................................................................................... 40
Post-requisites........................................................................................40
Removing the speakers................................................ 41
Prerequisites............................................................................................41
Procedure................................................................................................41
Replacing the speakers................................................44
Procedure............................................................................................... 44
Post-requisites........................................................................................44
Removing the touch pad..............................................45
Prerequisites........................................................................................... 45
Procedure............................................................................................... 46
Replacing the touch pad.............................................. 49
Procedure............................................................................................... 49
Post-requisites........................................................................................49
Removing the fan........................................................ 50
Prerequisites...........................................................................................50
Procedure...............................................................................................50
Replacing the fan.........................................................53
Procedure............................................................................................... 53
Post-requisites........................................................................................53
5
Removing the heat sink............................................... 54
Prerequisites........................................................................................... 54
Procedure............................................................................................... 54
Replacing the heat sink................................................56
Procedure............................................................................................... 56
Post-requisites........................................................................................56
Removing the I/O board.............................................. 57
Prerequisites........................................................................................... 57
Procedure............................................................................................... 57
Replacing the I/O board.............................................. 59
Procedure............................................................................................... 59
Post-requisites........................................................................................59
Removing the power-adapter port...............................60
Prerequisites...........................................................................................60
Procedure............................................................................................... 60
Replacing the power-adapter port............................... 62
Procedure............................................................................................... 62
Post-requisites........................................................................................62
Removing the system board........................................ 63
Prerequisites........................................................................................... 63
Procedure............................................................................................... 63
Replacing the system board.........................................67
Procedure............................................................................................... 67
Post-requisites........................................................................................68
Entering the Service Tag in the BIOS setup program..............................68
6
Removing the display assembly................................... 69
Prerequisites........................................................................................... 69
Procedure............................................................................................... 69
Replacing the display assembly....................................72
Procedure............................................................................................... 72
Post-requisites........................................................................................ 72
Removing the palm rest and keyboard assembly..........74
Prerequisites........................................................................................... 74
Procedure............................................................................................... 74
Replacing the palm rest and keyboard assembly.......... 76
Procedure............................................................................................... 76
Post-requisites........................................................................................76
Removing the display panel..........................................77
Prerequisites............................................................................................77
Procedure............................................................................................... 78
Replacing the display panel.......................................... 81
Procedure................................................................................................81
Post-requisites.........................................................................................81
Removing the display back-cover and antenna
assembly......................................................................82
Prerequisites........................................................................................... 82
Procedure............................................................................................... 82
7
Replacing the display back-cover and antenna
assembly......................................................................84
Procedure............................................................................................... 84
Post-requisites........................................................................................84
Removing the display hinges........................................85
Prerequisites...........................................................................................85
Procedure............................................................................................... 85
Replacing the display hinges........................................ 87
Procedure............................................................................................... 87
Post-requisites........................................................................................ 87
Removing the camera.................................................. 88
Prerequisites........................................................................................... 88
Procedure............................................................................................... 88
Replacing the camera.................................................. 90
Procedure............................................................................................... 90
Post-requisites........................................................................................90
Removing the Windows-button board.......................... 91
Prerequisites............................................................................................91
Procedure................................................................................................91
Replacing the Windows-button board..........................93
Procedure............................................................................................... 93
Post-requisites........................................................................................93
Removing the display cable..........................................94
Prerequisites........................................................................................... 94
Procedure............................................................................................... 94
8
Replacing the display cable..........................................98
Procedure............................................................................................... 98
Post-requisites........................................................................................98
Flashing the BIOS........................................................ 99
Getting help and contacting Dell................................ 100
Self-help resources................................................................................100
Contacting Dell.......................................................................................101
9
Before working inside your
computer
CAUTION: To avoid damaging the components and cards, handle them by
their edges and avoid touching pins and contacts.
NOTE: The images in this document may differ from your computer
depending on the configuration you ordered.
Before you begin
1 Save and close all open files and exit all open applications.
2 Shut down your computer.
– Windows 10: Click or tap Start → Power → Shut down.
– Windows 8.1: On the Start screen, click or tap the power icon → Shut
down.
–Windows 7: Click or tap Start → Shut down.
NOTE: If you are using a different operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all cables such as telephone cables, network cables and so on, from
your computer.
5 Disconnect all attached devices and peripherals, such as keyboard, mouse,
monitor, and so on, from your computer.
6 Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
10
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you finish working inside the computer, replace all
covers, panels, and screws before connecting to the power source.
CAUTION: To avoid damaging the computer, ensure that the work surface
is flat and clean.
CAUTION: To avoid damaging the components and cards, handle them by
their edges and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity, which could harm internal
components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver
11
• Plastic scribe
12
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, and cables you removed before
working on your computer.
3 Replace any media cards, discs, and any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
13
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Close the display and turn the computer over.
2 Remove the screws that secure the base cover to the computer base.
14
3 Using a plastic scribe, pry the base cover off the computer base.
1 plastic scribe 2 base cover
3 screws (10)
15
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the tabs on the base cover into the slots on the computer base and snap
the base cover into place.
2 Replace the screws that secure the base cover to the computer base.
16
Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Remove the screws that secure the battery to the palmrest and keyboard
assembly.
2 Remove the hard-drive cable from the routing guides on the battery.
17
3 Lift the battery off the palmrest and keyboard assembly.
1 hard-drive cable 2 screws (2)
3 battery
4 Turn the computer over.
5 Press and hold the power button for 5 seconds to ground the system board.
18
Replacing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the battery with the screw holes on the palmrest and
keyboard assembly.
2 Route the hard-drive cable through the routing guides on the battery.
3 Replace the screws that secure the battery to the palmrest and keyboard
assembly.
Post-requisites
Replace the base cover.
19
Removing the memory module
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Use your fingertips to carefully spread apart the securing-clips on each end of
the memory-module slot until the memory module pops up.
20
2 Remove the memory module from the memory-module slot.
1 memory module 2 securing clips (2)
3 memory-module slot
21
Replacing the memory module
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the notch on the memory module with the tab on the memory-module slot.
22
2 Slide the memory module firmly into the slot at an angle and press the memory
module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and
reinstall it.
1 notch 2 tab
3 memory-module slot 4 memory module
Post-requisites
1 Replace the battery.
2 Replace the base cover.
23
Removing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
CAUTION: To avoid data loss, do not remove the hard drive while the
computer is in sleep or on state.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Remove the screws that secure the hard-drive assembly to the palmrest and
keyboard assembly.
2 Using the pull tab, disconnect the hard-drive cable from the system board.
24
3 Lift the hard-drive assembly along with its cable, off the palmrest and keyboard
assembly.
1 screws (2) 2 hard-drive assembly
3 hard-drive cable 4 pull tab
4 Disconnect the interposer from the hard-drive assembly.
5 Remove the screws that secure the hard-drive bracket to the hard drive.
25
6 Lift the hard-drive bracket off the hard drive.
1 screws (4) 2 hard drive
3 hard-drive bracket 4 interposer
26
Replacing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
Procedure
1 Align the screw holes on the hard-drive bracket with the screw holes on the
hard drive.
2 Replace the screws that secure the hard-drive bracket to the hard drive.
3 Connect the interposer to the hard-drive assembly.
4 Align the screw holes on the hard-drive assembly with the screw holes on the
palmrest and keyboard assembly.
5 Replace the screws that secure the hard-drive assembly to the palmrest and
keyboard assembly.
6 Connect the hard-drive cable to the system board.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
27
Removing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s
settings to default. It is recommended that you note the BIOS setup
program’s settings before removing the coin-cell battery.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
Using a plastic scribe, gently pry the coin-cell battery out of the battery socket on the
I/O board.
28
1 plastic scribe 2 coin-cell battery
3 battery socket
29
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
With the positive-side facing up, snap the coin-cell battery into the battery socket on
the I/O board.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
30
Removing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Disconnect the antenna cables from the wireless card.
2 Remove the screw that secures the wireless card to the system board.
31
3 Slide and remove the wireless card from the wireless-card slot.
1 antenna cables (2) 2 wireless card
3 wireless-card slot 4 screw
32
Replacing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables
under it.
1 Align the notch on the wireless card with the tab on the wireless-card slot.
2 Insert the wireless card at an angle into the wireless-card slot.
3 Align the screw hole on the wireless card with the screw hole on the I/O board.
4 Replace the screw that secures the wireless card to the I/O board.
5 Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless
card supported by your computer.
Connectors on the wireless card Antenna-cable color
Main (white triangle) white
Auxiliary (black triangle) black
Post-requisites
1 Replace the battery.
2 Replace the base cover.
33
Removing the keyboard
daughter-board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Lift the latches and disconnect the keyboard cables and keyboard-backlight
cables from the keyboard daughter-board.
34
2 Using a plastic scribe, gently pry to peel off the keyboard daughter-board from
the palmrest and keyboard assembly.
1 keyboard cable-1 2 keyboard-backlight cable-2
3 keyboard cable-2 4 keyboard-backlight cable-1
5 plastic scribe 6 keyboard daughter-board
35
Replacing the keyboard
daughter-board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Adhere the keyboard daughter-board to the palmrest and keyboard assembly.
2 Slide the keyboard cables and keyboard-backlight cables into the connectors on
the keyboard daughter-board and press down the latches to secure the cables.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
36
Removing the power and
volume-buttons board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Follow the procedure from step 1 to step 3 in “Removing the hard drive”.
Procedure
1 Peel off the tapes that secure the power and volume-buttons board cable to the
palmrest and keyboard assembly.
2 Disconnect the power and volume-buttons board cable from the I/O board.
37
3 Remove the power and volume-buttons board cable from the routing guides on
the speaker.
1 power and volume-buttons
board cable
2 tapes (2)
4 Using a plastic scribe, lift the speaker and peel off the tape that secures the
power and volume-buttons board cable to the palmrest and keyboard assembly.
5 Release the power and volume-buttons board from the tabs on the palmrest and
keyboard assembly.
38
6 Lift the power and volume-buttons board, along with its cable, off the palmrest
and keyboard assembly.
1 speaker 2 plastic scribe
3 tape 4 tabs (2)
5 power and volume-buttons
board
6 power and volume-buttons
board cable
39
Replacing the power and volume-
buttons board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the power and volume-buttons board in the slot on the palmrest and
keyboard assembly and snap the tabs into place.
2 Adhere the tape that secures the power and volume-buttons board to the
palmrest and keyboard assembly.
3 Using the alignment post, place the left speaker on the palmrest and keyboard
assembly and snap it into place.
4 Route the power and volume-buttons board cable through the routing guides on
the speaker.
5 Connect the power and volume-buttons board cable to the I/O board.
6 Adhere the tapes that secure the power and volume-buttons board cable to the
palmrest and keyboard assembly.
Post-requisites
1 Follow the procedure from step 4 to step 6 in “Replacing the hard drive”.
2 Replace the battery.
3 Replace the base cover.
40
Removing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Disconnect the speaker cable from the system board.
2 Remove the power and volume-buttons board cable from the routing guides on
the speaker.
41
3 Peel off the tapes that secure the speaker cable to the palmrest and keyboard
assembly.
1 power and volume-buttons
board cable
2 routing guides
3 speaker cable 4 tapes (2)
4 Remove the speaker cable from the routing guides on the palmrest and
keyboard assembly.
42
5 Using a plastic scribe, release the speakers from the alignment posts and lift the
speakers along with its cable off the palmrest and keyboard assembly.
1 plastic scribe 2 speakers (2)
3 routing guides 4 speaker cable
43
Replacing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment posts on the palmrest and keyboard assembly, place the
speakers on the palmrest and keyboard assembly.
2 Route the speaker cable through the routing guides on the palmrest and
keyboard assembly.
3 Adhere the tapes that secure the speaker cable to the palmrest and keyboard
assembly.
4 Route the power and volume-buttons board cable through the routing guides on
the speaker.
5 Connect the speaker cable to the system board.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
44
Removing the touch pad
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
45
Procedure
1 Lift the connector latch and disconnect the keyboard cable from the keyboard
daughter-board.
1 keyboard cable 2 keyboard daughter-board
2 Lift the connector latch and disconnect the touch-pad cable from the touch
pad.
3 Remove the screws that secure the touch-pad bracket to the palmrest and
keyboard assembly.
46
4 Lift the touch-pad bracket off the palmrest and keyboard assembly.
1 screws (4) 2 touch-pad bracket
3 touch-pad cable
5 Peel off the tape that secures the touch pad to the palmrest and keyboard
assembly.
47
6 Lift the touch pad away from the computer.
1 tape 2 touch pad
48
Replacing the touch pad
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the tabs on the touch pad into the slots on the palmrest and keyboard
assembly.
2 Adhere the tape that secures the touch pad to the palmrest and keyboard
assembly.
3 Align the screw holes on the touch-pad bracket with the screw holes on the
palmrest and keyboard assembly.
4 Replace the screws that secure the touch-pad bracket to the palmrest and
keyboard assembly.
5 Slide the touch-pad cable into the touch-pad connector and press down the
latch to secure the cable.
6 Slide the keyboard cable into the keyboard daughter-board connector and press
down the latch to secure the cable.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
49
Removing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Using the pull tab, disconnect the I/O-board cable from the system board.
50
2 Remove the I/O board cable from the routing guides on the fan.
1 I/O-board cable 2 fan
3 I/O-board cable connector
3 Disconnect the fan cable from the system board.
4 Remove the screws that secure the fan to the palmrest and keyboard assembly.
51
5 Lift the fan off the palmrest and keyboard assembly.
1 fan 2 screws (2)
3 fan cable
52
Replacing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the fan with the screw holes on the palmrest and
keyboard assembly.
2 Replace the screws that secure the fan to the palmrest and keyboard assembly.
3 Connect the fan cable to the system board.
4 Route the I/O-board cable through the routing guides on the fan.
5 Connect the I/O-board cable to the system board.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
53
Removing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: The heat sink may become hot during normal operation. Allow
sufficient time for the heat sink to cool before you touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat
transfer areas on the heat sink. The oils in your skin can reduce the heat
transfer capability of the thermal grease.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the fan.
Procedure
1 In sequential order (as indicated on the heat sink), loosen the captive screws
that secure the heat sink to the system board.
54
2 Lift the heat sink off the system board.
1 heat sink 2 captive screws (3)
3 system board
55
Replacing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can cause damage to the
system board and processor.
NOTE: The original thermal grease can be reused if the original system
board and heat sink are reinstalled together. If either the system board or
the heat sink is replaced, use the thermal pad provided in the kit to ensure
that thermal conductivity is achieved.
Procedure
1 Align the screw holes on the heat sink with the screw holes on the system
board.
2 In sequential order (indicated on the heat sink), tighten the captive screws that
secure the heat sink to the system board.
Post-requisites
1 Replace the fan.
2 Replace the battery.
3 Replace the base cover.
56
Removing the I/O board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Follow the procedure from step 1 to step 3 in “Removing the hard drive”.
4 Remove the wireless card.
5 Remove the coin-cell battery.
Procedure
1 Using the pull tab, disconnect the I/O-board cable from the I/O board.
2 Disconnect the power and volume-buttons board cable from the I/O board.
3 Remove the screw that secures the I/O board to the palmrest and keyboard
assembly.
57
4 Lift the I/O board off the palmrest and keyboard assembly.
1 screw 2 I/O-board
3 power and volume-buttons
board cable
4 pull tab
5 I/O-board cable
58
Replacing the I/O board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment posts, place the I/O board on the palmrest and keyboard
assembly.
2 Align the screw hole on the I/O board with the screw hole on the palmrest and
keyboard assembly.
3 Replace the screw that secures the I/O board to the palmrest and keyboard
assembly.
4 Connect the power and volume-buttons board cable to the I/O board.
5 Connect the I/O-board cable to the I/O board.
Post-requisites
1 Replace the coin-cell battery.
2 Replace the wireless card.
3 Follow the procedure from step 4 to step 6 in “Replacing the hard drive”.
4 Replace the battery.
5 Replace the base cover.
59
Removing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Disconnect the power-adapter port cable from the system board.
2 Remove the screw that secures the power-adapter port to the palmrest and
keyboard assembly.
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3 Lift the power-adapter port with its cable, off the palmrest and keyboard
assembly.
1 screw 2 power-adapter port
3 power-adapter port cable
61
Replacing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the power-adapter port into the slot on the palmrest and keyboard
assembly.
2 Align the screw hole on the power-adapter port with the screw hole on the
palmrest and keyboard assembly.
3 Connect the power-adapter port cable to the system board.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
62
Removing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You
must enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the desired
changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the
location of the connectors so that you can reconnect the cables correctly
after you replace the system board.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the memory module.
4 Remove the fan.
5 Remove the heat sink.
Procedure
1 Remove the screws that secure the display-cable bracket to the system board
and lift the display-cable bracket off the system board.
2 Using the pull tab, disconnect the display cable from the system board.
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3 Peel off the tape on the Windows-button board connector, lift the latch and
disconnect the Windows-button board cable from the system board.
1 screws (2) 2 display-cable bracket
3 pull tab 4 display cable
5 Windows-button board cable 6 tape
4 Using the pull tab disconnect the hard-drive cable from the system board.
5 Release the latches and disconnect the keyboard cable from the system board.
6 Lift the connector latches and disconnect the keyboard-backlight cable and the
touch-pad cable from the system board.
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7 Disconnect the speaker cable and the power-adapter port cable from the
system board.
1 power-adapter port cable 2 keyboard cable
3 hard-drive cable 4 touch-pad cable
5 keyboard-backlight cable 6 speaker cable
8 Remove the screw that secures the system board to the palmrest and keyboard
assembly.
65
9 Lift the system board off the palmrest and keyboard assembly.
1 screw 2 system board
66
Replacing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You
must enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the desired
changes again after you replace the system board.
Procedure
1 Align the screw holes on the system board with the screw holes on the palmrest
and keyboard assembly.
2 Replace the screw that secures the system board to the palmrest and keyboard
assembly.
3 Connect the power-adapter port cable and the speaker cable to the system
board.
4 Slide the touch-pad cable and keyboard-backlight cable into the connectors on
the system board and press down the latches to secure the cable.
5 Slide the keyboard cable into the connector on the system board and press
down the latch to secure the cable.
6 Connect the hard-drive cable to the system board.
7 Slide the Windows-button board cable into the connector on the system board
and press down the latch to secure the cable.
8 Adhere the tape to the Windows-button board connector.
9 Connect the display cable to the system board.
10 Align the screw holes on the display-cable bracket with the screw holes on the
system board.
11 Replace the screws that secure the display-cable bracket to the system board.
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Post-requisites
1 Replace the heat sink.
2 Replace the fan.
3 Replace the memory module.
4 Replace the battery.
5 Replace the base cover.
Entering the Service Tag in the BIOS setup
program
1 Turn on the computer.
2 Press F2 when the DELL logo is displayed to enter the BIOS setup program.
3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input
field.
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Removing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the fan.
4 Remove the heat sink.
Procedure
1 Disconnect the antenna cables from the wireless card.
2 Remove the screws that secure the display-cable bracket to the system board.
3 Lift the display-cable bracket off the system board.
4 Using the pull tab disconnect the display cable from the system board.
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5 Peel off the tape on the Windows-button board connector, lift the latch and
disconnect the Windows-button board cable from the system board.
1 antenna cables (2) 2 screws (2)
3 display-cable bracket 4 display cable
5 Windows-button board cable 6 tape
7 wireless card
6 Turn the computer over and open the display as far as possible.
CAUTION: Place the computer on a soft and clean surface to avoid
scratching the display.
7 Place the computer face down on a flat surface.
8 Peel off the tape that secures the display cable to the palmrest and keyboard
assembly.
9 Remove the screws that secure the display assembly to the palmrest and
keyboard assembly.
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10 Lift the display assembly off the palmrest and keyboard assembly.
1 display assembly 2 screws (3)
3 tape 4 display hinges (2)
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Replacing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: Place the computer on a soft and clean surface to avoid
scratching the display.
1 Place the display assembly on the palmrest and keyboard assembly.
2 Align the screw holes on the display hinges with the screw holes on the palmrest
and keyboard assembly.
3 Replace the screws that secure the display assembly to the palmrest and
keyboard assembly.
4 Adhere the tape that secures the display cable to the palmrest and keyboard
assembly.
5 Close the display and turn the computer over.
6 Slide the Windows button-board cable into the connector on the system board
and press down the latch to secure the cable.
7 Adhere the tape to the Windows button-board connector.
8 Connect the display cable to the system board.
9 Align the screw holes on the display-cable bracket with the screw holes on the
system board.
10 Replace the screws that secure the display-cable bracket to the system board.
11 Connect the antenna cables to the wireless card.
Post-requisites
1 Replace the heat sink.
2 Replace the fan.
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Removing the palm rest and
keyboard assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Follow the procedure from step 1 to step 3 in “Removing the hard drive”.
4 Remove the keyboard daughter-board.
5 Remove the touch pad.
6 Remove the fan.
7 Remove the heat sink.
8 Remove the I/O board.
9 Remove the power and volume-buttons board.
10 Remove the speakers.
11 Remove the display assembly.
12 Remove the power-adapter port.
13 Remove the system board.
Procedure
After performing the steps in prerequisites we are left with the palmrest and
keyboard assembly.
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1 palmrest and keyboard assembly
75
Replacing the palm rest and
keyboard assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the palmrest and keyboard assembly on a flat surface with the keyboard facing
down.
Post-requisites
1 Replace the system board.
2 Replace the power-adapter port.
3 Replace the display assembly.
4 Replace the speakers.
5 Replace the power and volume-buttons board.
6 Replace the I/O board.
7 Replace the heat sink.
8 Replace the fan.
9 Replace the touch pad.
10 Replace the keyboard daughter-board.
11 Follow the procedure from step 4 to step 6 in “Replacing the hard drive”.
12 Replace the battery.
13 Replace the base cover.
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Removing the display panel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the display assembly.
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Procedure
1 Remove the display cable from the routing guides inside the hinge covers.
1 display-panel assembly 2 display cable
78
5 Place the display panel on a clean, flat surface.
1 display panel
80
Replacing the display panel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the display panel on a flat surface.
2 Replace the Windows-button board.
3 Replace the camera.
4 Route the display cable through the routing guides inside the hinge covers.
5 Align the display-panel assembly with the display back-cover and antenna
assembly and gently snap the display back-cover and antenna assembly into
place.
Post-requisites
1 Replace the display assembly.
2 Replace the battery.
3 Replace the base cover.
81
Removing the display back-cover
and antenna assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the display assembly.
4 Remove the display panel.
5 Remove the display hinges.
Procedure
After performing the steps in prerequisites we are left with the display back-cover
and antenna assembly.
82
1 display back-cover and antenna
assembly
83
Replacing the display back-cover
and antenna assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the display back-cover and antenna assembly on a flat surface.
Post-requisites
1 Replace the display hinges.
2 Replace the display panel.
3 Replace the display assembly.
4 Replace the battery.
5 Replace the base cover.
84
Removing the display hinges
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the display assembly.
4 Follow the procedure from step 1 to step 2 in “Removing the display panel”.
Procedure
1 Place the display-back cover and antenna assembly on a flat surface.
2 Remove the antenna cables from the routing guide on the hinge cover.
3 Remove the screws that secure the display hinges to the display back-cover and
antenna assembly.
4 Peel off the tapes that secure the display hinges to the display back-cover and
antenna assembly.
85
5 Lift the display hinges off the display back-cover and antenna assembly.
1 screws (8) 2 display back-cover and
antenna assembly
3 tapes (3) 4 display hinges (2)
5 hinge covers (2)
86
Replacing the display hinges
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the display-back cover and antenna assembly on a flat surface.
2 Align the screw holes on the display hinges with the screw holes on the display
back-cover and antenna assembly.
3 Replace the screws that secure the display hinges to the display back-cover and
antenna assembly.
4 Adhere the tapes that secure the display hinges to the display back-cover and
antenna assembly.
5 Route the antenna cables through the routing guide on the hinge cover and
secure it in place.
Post-requisites
1 Follow the procedure from step 4 to step 5 in “Replacing the display panel”.
2 Replace the display assembly.
3 Replace the battery.
4 Replace the base cover.
87
Removing the camera
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the display assembly.
4 Follow the procedure from step 1 to step 2 in “Removing the display panel”.
Procedure
CAUTION: Place the display-panel assembly on a soft and clean surface to
avoid scratching the display.
1 Place the display-panel assembly face down on a flat surface.
2 Using a plastic scribe, pry the camera module and turn it over.
3 Disconnect the camera cable from the camera module.
88
4 Lift the camera module off the display bezel.
1 camera cable 2 camera
3 plastic scribe
89
Replacing the camera
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Connect the camera cable to the camera module.
2 Using the alignment post place the camera module on the display bezel and snap
it into place.
Post-requisites
1 Follow the procedure from step 4 to step 5 in “Replacing the display panel”.
2 Replace the display assembly.
3 Replace the battery.
4 Replace the base cover.
90
Removing the Windows-button
board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the display assembly.
4 Follow the procedure from step 1 to step 2 in “Removing the display panel”.
Procedure
CAUTION: Place the display-panel assembly on a soft and clean surface to
avoid scratching the display.
1 Place the display-panel assembly face down on a flat surface.
2 Remove the screw that secures the Windows-button board to the display bezel.
3 Turn the Windows-button board over.
4 Peel off the tape from the connector on the Windows-button board.
5 Lift the latch and disconnect the Windows-button board cable from the
Windows-button board.
91
6 Lift the Windows-button board off the display bezel.
1 Windows-button board 2 screw
3 tape 4 Windows-button board cable
92
Replacing the Windows-button
board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the Windows-button board cable into the connector on the Windows-
button board and press down the latch to secure the cable.
2 Adhere the tape to the connector on the Windows-button board.
3 Turn the Windows-button board and align the screw hole on the Windows-
button board with the screw hole on the display bezel.
4 Replace the screw that secures the Windows-button board to the display bezel.
5 Turn the display-panel assembly over.
Post-requisites
1 Follow the procedure from step 4 to step 5 in “Replacing the display panel”.
2 Replace the display assembly.
3 Replace the battery.
4 Replace the base cover.
93
Removing the display cable
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the display assembly.
4 Follow the procedure from step 1 to step 2 in “Removing the display panel”.
5 Follow the procedure from step 1 to step 2 in “Removing the camera”.
6 Remove the Windows-button board.
Procedure
1 Peel off the tape, lift the latch and disconnect the display cable from the display
panel.
94
2 Peel off the tapes from the touch-screen board and the touch-screen board
cable.
1 latch 2 display cable
3 touch-screen board cable 4 touch-screen board
5 display panel
3 Disconnect the touch-screen board cables from the touch-screen board.
95
4 Using a plastic scribe, peel off the touch-screen board from the display bezel.
1 touch-screen board 2 plastic scribe
3 touch-screen board cables (3)
5 Note the display cable routing and remove the display cable from the routing
guides on the display bezel.
96
6 Lift the display cable off the display bezel.
1 display panel 2 display bezel
3 display cable 4 routing guides
97
Replacing the display cable
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Route the display cable through the routing guides on the display bezel.
2 Adhere the touch-screen board to the display bezel.
3 Connect the touch-screen board cables to the touch-screen board.
4 Adhere the tapes to the touch-screen board cable and the touch-screen board.
5 Slide the display cable into the connector on the display panel and press down
the latch to secure the cable.
Post-requisites
1 Replace the Windows-button board.
2 Follow the procedure from step 1 to step 2 in “Replacing the camera”.
3 Follow the procedure from step 4 to step 5 in “Replacing the display panel”.
4 Replace the display assembly.
5 Replace the battery.
6 Replace the base cover.
98
Flashing the BIOS
You may need to flash (update) the BIOS when an update is available or when you
replace the system board. To flash the BIOS:
1 Turn on the computer.
2 Go to www.dell.com/support.
3 Click Product Support, enter the Service Tag of your computer and click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download File to download the latest version of the BIOS for your
computer.
8 Save the file and, once the download is complete, navigate to the folder where
you saved the BIOS update file.
9 Double-click the BIOS update file icon and follow the instructions on the screen.
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Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help
resources:
Information about Dell products and
services
www.dell.com
Windows 8.1 and Windows 10 Dell Help & Support app
Windows 10 Get started app
Windows 8.1 Help + Tips app
Accessing help in Windows 8, Windows
8.1, and Windows 10
In Windows search, type Help and
Support, and press Enter.
Accessing help in Windows 7 Click Start → Help and Support.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user
manuals, setup instructions, product
specifications, technical help blogs,
drivers, software updates, and so on
www.dell.com/support
Learn about your operating system,
setting up and using your computer, data
backup, diagnostics, and so on.
See Me and My Dell at www.dell.com/
support/manuals.
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Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may
not be available in your country.
NOTE: If you do not have an active internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
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