Dell Vostro 3650 Owner's Manual
Working on your computer
Removing and installing components
Troubleshooting your computer
System Setup Options
- System Setup overview
- Accessing System Setup
Specifications
Contacting Dell

DELL 3650 + E1916H User Manual

Displayed below is the user manual for 3650 + E1916H by DELL which is a product in the PCs/Workstations category. This manual has pages.

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Dell Vostro 3650

Owner's Manual

Regulatory Model: D19M

Regulatory Type: D19M002

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein

may be trademarks of their respective companies.

2016 - 12

Rev. A01

Contents

1 Working on your computer.............................................................................................. 5

Safety instructions............................................................................................................................................................. 5

Before working inside your computer.................................................................................................................................5

Turning off your computer................................................................................................................................................. 6

Turning off your computer — Windows 8....................................................................................................................6

Turning off your computer — Windows 7....................................................................................................................6

After working inside your computer....................................................................................................................................6

2 Removing and installing components...............................................................................7

Recommended tools...........................................................................................................................................................7

Removing the cover........................................................................................................................................................... 7

Installing the cover..............................................................................................................................................................7

Removing the bezel............................................................................................................................................................8

Installing the bezel..............................................................................................................................................................8

Opening the front bezel door............................................................................................................................................. 8

Removing the hard drive assembly.....................................................................................................................................9

Installing the hard drive assembly......................................................................................................................................10

Removing the optical drive assembly ............................................................................................................................... 10

Installing the optical drive assembly .................................................................................................................................. 11

Removing the WLAN card................................................................................................................................................. 11

Installing the WLAN Card..................................................................................................................................................12

Removing the memory module..........................................................................................................................................12

Installing the memory module............................................................................................................................................13

Removing the PCIe expansion card...................................................................................................................................13

Installing the PCIe expansion card.....................................................................................................................................14

Removing the power supply unit (PSU)............................................................................................................................14

Installing the power supply unit (PSU).............................................................................................................................. 14

Removing the power switch............................................................................................................................................. 15

Installing the power switch............................................................................................................................................... 15

Removing the coin cell battery..........................................................................................................................................15

Installing the coin cell battery............................................................................................................................................16

Removing the heat sink assembly..................................................................................................................................... 16

Installing the heat sink assembly........................................................................................................................................17

Removing the processor................................................................................................................................................... 17

Installing the processor......................................................................................................................................................17

Removing the system fan................................................................................................................................................. 18

Installing the system fan....................................................................................................................................................18

Removing the system board............................................................................................................................................. 18

Installing the system board................................................................................................................................................19

System Board Layout.......................................................................................................................................................20

3 Troubleshooting your computer.....................................................................................21

Diagnostic power LED codes............................................................................................................................................ 21

Diagnostic error messages............................................................................................................................................... 22

System error messages....................................................................................................................................................25

4 System Setup Options.................................................................................................. 26

System Setup overview................................................................................................................................................... 28

Accessing System Setup..................................................................................................................................................28

5 Specifications............................................................................................................... 30

6 Contacting Dell............................................................................................................. 33

Working on your computer

Safety instructions

Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety.

Unless otherwise noted, each procedure included in this document assumes that the following conditions exist:

• You have read the safety information that shipped with your computer.

• A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.

WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside

the computer, replace all covers, panels, and screws before connecting to the power source.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For

additional safety best practices information, see the Regulatory Compliance Homepage at www.Dell.com/

regulatory_compliance

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and

support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow

the safety instructions that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching

an unpainted metal surface, such as a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by

its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables

have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you

disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also,

before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Before working inside your computer

To avoid damaging your computer, perform the following steps before you begin working inside the computer.

1. Ensure that you follow the Safety instructions.

2. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.

3. Turn off your computer (see Turning off your computer).

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable

from the network device.

4. Disconnect all network cables from the computer.

5. Disconnect your computer and all attached devices from their electrical outlets.

6. Press and hold the power button while the computer is unplugged to ground the system board.

7. Remove the cover.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,

such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to

dissipate static electricity, which could harm internal components.

Turning off your computer

Turning off your computer — Windows 8

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your

computer.

1. Turning off your computer:

• In Windows 8 (using a touch enabled device):

1. Swipe in from the right edge of the screen, opening the Charms menu and select Settings.

2. Tap and then tap Shut down

• In Windows 8 (using a mouse):

1. Point to upper-right corner of the screen and click Settings.

2. Click and then click Shut down.

2. Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically

turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.

Turning off your computer — Windows 7

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your

computer.

1. Click Start.

2. Click Shut Down.

NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did

not automatically turn off when you shut down your operating system, press and hold the power button for about 6

seconds to turn them off.

After working inside your computer

After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on

your computer.

1. Replace the cover.

CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the

computer.

2. Connect any telephone or network cables to your computer.

3. Connect your computer and all attached devices to their electrical outlets.

4. Turn on your computer.

5. If required, verify that the computer works correctly by running Dell Diagnostics.

Removing and installing components

This section provides detailed information on how to remove or install the components from your computer.

Recommended tools

The procedures in this document require the following tools:

• Small flat blade screwdriver

• Phillips # 1 screwdriver

• Small plastic scribe

• Hex screwdriver

Removing the cover

1. Follow the procedure in Before Working Inside Your Computer.

2. To remove the cover:

a. Remove the screws that secure the cover to the computer [1].

b. Slide the cover toward the back of the computer and lift it away from the computer [2].

Installing the cover

1. Place the cover on the computer and slide the cover forward until it clicks into place.

2. Tighten the screws to secure the cover to the computer.

3. Follow the procedure in After Working Inside Your Computer.

Removing the bezel

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the cover.

3. To remove the front bezel:

a. Lift the tabs to release the front bezel from the computer.

b. Remove the front bezel from the computer.

Installing the bezel

1. Insert the tabs on the bezel into the slots on the computer.

2. Press the bezel until the tabs clicks into place.

3. Install the cover.

4. Follow the procedure in After Working Inside Your Computer.

Opening the front bezel door

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

•cover

•bezel

3. Pull the front bezel door to open it.

CAUTION: The front bezel door opens only to a limited extent. See the printed label for the maximum permissible

level.

Removing the hard drive assembly

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

•cover

•bezel

3. To remove the hard drive assembly:

a. Remove the screw that secures the hard drive assembly to the front bezel door [1].

b. Disconnect the hard drive assembly cables from the connectors on the hard drive [2, 3] .

c. Open the front bezel door [4].

d. Hold the metal tabs on both sides and pull the hard drive assembly out of the computer [6] .

4. To remove the hard drive from the hard drive bracket:

a. Remove the screws that secure the hard-drive bracket to the hard drive.

b. Remove the hard drive from the hard drive bracket.

Installing the hard drive assembly

1. Replace the hard drive into the hard drive bracket.

2. Install the screws that secure the hard drive bracket.

3. Insert the hard drive assembly into the slot on the computer until it clicks into place.

4. Close the front bezel door.

5. Install the screw that secures the hard drive assembly to the front bezel door.

6. Connect the SATA cable and the power cable to the connectors on the hard drive.

7. Install the:

•bezel

•cover

8. Follow the procedure in After Working Inside Your Computer.

Removing the optical drive assembly

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

•cover

•bezel

3. To remove the optical drive assembly:

a. Open the front bezel door.

b. Disconnect the data cable and power cable from the connectors on the optical drive assembly [1, 2].

c. Close the front bezel door [3].

d. Remove the screw that secures the optical drive assembly to the computer [4].

e. Slide the optical drive assembly out of the computer [5].

4. To remove the optical drive bracket:

a. Remove the screws that secure the optical drive bracket to the optical drive.

b. Remove the optical drive bracket from the optical drive.

Installing the optical drive assembly

1. Place the optical drive bracket on the optical drive.

2. Tighten the screws to secure the optical drive bracket to the optical drive.

3. Insert the optical drive assembly into the optical drive bay until it clicks into place.

4. Tighten the screw to secure the optical drive assembly to the computer.

5. Open the front bezel door.

6. Connect the data cable and power cable to the connectors on the optical drive assembly .

7. Close the front bezel door.

8. Install the:

•bezel

•cover

9. Follow the procedure in After Working Inside Your Computer.

Removing the WLAN card

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

•cover

•bezel

3. Open the front bezel door.

4. To remove the WLAN card:

a. Remove the screw to release the plastic tab that secures the WLAN card to the computer [1].

b. Remove the plastic tab to access the WLAN cables [2].

c. Disconnect the WLAN cables from the connectors on the WLAN card [3].

d. Disconnect the WLAN card from the connector on the system board [4].

Installing the WLAN Card

1. Insert the WLAN card to the connector on the system board.

2. Connect the WLAN cables to the connectors on the WLAN card.

3. Place the plastic tab and tighten the screw to secure the WLAN card to the system board.

4. Close the front bezel door.

5. Install the:

a. bezel

b. cover

6. Follow the procedure in After Working Inside Your Computer.

Removing the memory module

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

•cover

•bezel

3. Open the front bezel door.

4. To remove the memory module:

a. Press the memory module retention tabs on both sides of the memory module.

b. Lift the memory module from the memory module connector on the system board.

Installing the memory module

1. Align the notch on the memory module with the tab on the memory module connector.

2. Insert the memory module into the memory module socket.

3. Press the memory module until the memory module retention tabs click into place.

4. Close the front bezel door.

5. Install the:

a. cover

b. bezel

6. Follow the procedure in After Working Inside Your Computer.

Removing the PCIe expansion card

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

•cover

•bezel

3. Open the front bezel door.

4. To remove the PCIe expansion card:

a. Pull the release latch to unlock the PCIe expansion card [1].

b. Push the release tab [2] and lift the PCIe expansion card out of the computer [3].

Installing the PCIe expansion card

1. Pull the release latch to open it.

2. Insert the PCIe expansion card to the connector on the system board.

3. Secure the PCIe expansion card by pushing the card retention latch until it clicks into place.

4. Close the release latch.

5. Close the front bezel door.

6. Install the:

a. bezel

b. cover

7. Follow the procedure in After Working Inside Your Computer.

Removing the power supply unit (PSU)

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

•cover

•bezel

3. Open the front bezel door.

4. To remove the PSU:

a. Remove the screws that secure the PSU to the computer [1].

b. Disconnect the PSU cables from the connectors on the system board [2, 3].

c. Unroute the PSU cables from the retention clips.

d. Press the metal release tab [4], slide the PSU toward the back and lift it out of the computer [5].

Installing the power supply unit (PSU)

1. Insert the PSU into the PSU slot and slide it toward the back of the computer until it clicks into place.

2. Tighten the screws to secure the PSU to the computer.

3. Route the PSU cables through the retention clips.

4. Connect the PSU cables to the connectors on the system board.

5. Close the front bezel door.

6. Install the:

•bezel

•cover

7. Follow the procedure in After Working Inside Your Computer.

Removing the power switch

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

•cover

•bezel

3. Open the front bezel door.

4. To remove the power switch:

a. Disconnect the power switch cable from the system board [1].

b. Unroute the power switch cable from the retention clip.

c. Press the release tab [2] and slide the power switch out of the computer [3].

Installing the power switch

1. Insert the power switch into the slot and press it until it clicks into place.

2. Route the power switch cable through the cable retention clip.

3. Connect the power switch cable to the connector on the system board.

4. Close the front bezel door.

5. Install the:

•bezel

•cover

6. Follow the procedure in After Working Inside Your Computer.

Removing the coin cell battery

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

•cover

•bezel

3. Open the front bezel door.

4. To remove the coin cell battery:

a. Press the release latch until the coin cell battery pops out.

b. Remove the coin cell battery from the connector on the system board.

Installing the coin cell battery

1. Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector.

2. Press the battery into the connector until it locks into place.

3. Close the front bezel door.

4. Install the:

•bezel

•cover

5. Follow the procedure in After Working Inside Your Computer.

Removing the heat sink assembly

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

•cover

•bezel

3. Open the front bezel door.

4. To remove the heat sink assembly:

a. Disconnect the heat sink assembly cable from the connector on the system board [1].

b. Loosen the captive screws that secure the heat sink assembly to the system board [2, 3, 4, 5].

c. Lift the heat sink assembly away from the computer [6].

Installing the heat sink assembly

1. Place the heat sink assembly on the processor.

2. Tighten the captive screws to secure the heat sink assembly to the system board.

3. Connect the heat sink assembly cable to the connector on the system board.

4. Close the front bezel door.

5. Install the:

•bezel

•cover

6. Follow the procedure in After Working Inside Your Computer.

Removing the processor

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

•cover

•bezel

3. Open the front bezel door.

4. Remove the heat sink assembly.

5. To remove the processor:

a. Release the socket lever by pushing the lever down and out from under the tab on the processor shield [1].

b. Lift the lever upward and lift the processor shield [2].

c. Lift the processor out of the socket [3].

CAUTION: The processor socket pins are fragile and can be permanently damaged. Be careful not to bend the

pins in the processor socket when removing the processor out of the socket.

Installing the processor

1. Align the processor with the socket keys.

CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into

the socket.

2. Align the pin-1 indicator of the processor with the triangle on the socket.

3. Place the processor on the socket such that the slots on the processor align with the socket keys.

4. Close the processor shield by sliding it under the retention screw.

5. Lower the socket lever and push it under the tab to lock it.

6. Install the heat sink assembly.

7. Close the front bezel door.

8. Install the:

a. bezel

b. cover

9. Follow the procedure in After Working Inside Your Computer.

Removing the system fan

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

•cover

•bezel

3. Open the front bezel door.

4. To remove the system fan:

a. Disconnect the system fan cable from the connector on the system board [1].

b. Remove the screws that secure the system fan to the computer [2].

c. Slide the system fan out of the computer [3].

Installing the system fan

1. Hold the system fan by the sides with the cable end facing the bottom of the computer.

2. Tighten the screws to secure the system fan to the computer.

3. Connect the system fan cable to the connector on the system board.

4. Close the front bezel door.

5. Install the:

a. bezel

b. cover

6. Follow the procedure in After Working Inside Your Computer.

Removing the system board

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

•cover

•bezel

3. Open the front bezel door.

4. Remove the:

•heat sink assembly

•processor

•PCIe expansion card

•memory module

5. Disconnect all the cables from the connectors on the system board.

6. To remove the system board:

a. Remove the screws that secure the system board to the computer [1].

b. Slide the system board toward the front of the computer and lift it away from the computer [2].

Installing the system board

1. Hold the system board by its edges and angle it toward the back of the computer.

2. Lower the system board into the computer until the connectors at the back of the system board align with the slots on the

back wall of the computer, and the screw holes on the system board align with the standoffs on the computer.

3. Tighten the screws to secure the system board to the computer.

4. Route all the cables through the routing channels and connect all the cables to the connectors on the system board.

5. Install the:

•WLAN card

•memory module

•PCIe expansion card

•processor

•heat sink assembly

6. Close the front bezel door.

7. Install the:

•bezel

•cover

8. Follow the procedure in After Working Inside Your Computer.

System Board Layout

1. SATA power connector 2. SATA1

3. Light bar header 4. SATA0

5. SATA3 6. SATA2

7. SATA power connector 8. PSU connector

9. Coin cell battery 10. Clear CMS jumper

11. ME disable jumper 12. Password clear jumper

13. PCIex16 14. PCIex1

15. PCIex1 16. System fan connector

17. CPU socket 18. CPU fan connector

19. PSU connector 20. Memory module connectors

21. Power switch connector

Troubleshooting your computer

You can troubleshoot your computer using indicators like diagnostic lights, beep codes, and error messages during the operation of

the computer.

Diagnostic power LED codes

Table 1. Diagnostic power LED codes

Power LED light status Possible cause Troubleshooting steps

Off The computer is either turned

off or is not receiving power or

in Hibernation mode.

• Re-seat the power cable in

the power connector on

the back of the computer

and the electrical outlet.

• If the computer is plugged

into a power strip, ensure

that the power strip is

plugged into an electrical

outlet and is turned on.

Also, bypass power

protection devices, power

strips, and power extension

cables to verify that the

computer turns on

properly.

• Ensure the electrical outlet

is working by testing it with

another device, such as a

lamp.

Steady/blinking amber Computer fails to complete

POST or processor failure.

• Remove and reinstall any

cards.

• Remove and reinstall the

graphics card, if applicable.

• Ensure the power cable is

connected to the system

board and processor.

Blinking white light Computer is in sleep mode. • Press the power button to

bring the computer out of

the sleep mode.

• Ensure all power cables are

securely connected to the

system board.

• Ensure the main power

cable and front panel cable

are connected to the

system board.

Steady white The computer is fully functional

and in the On state.

If the computer is not

responding, do the following:

• Ensure the display is

connected and turned on.

Power LED light status Possible cause Troubleshooting steps

• If the display is connected

and turned on, listen for a

beep code.

Diagnostic error messages

Table 2. Diagnostic error messages

Error messages Description

AUXILIARY DEVICE FAILURE The touchpad or external mouse may be faulty. For an external

mouse, check the cable connection. Enable the Pointing Device

option in the System Setup program.

BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly, put

spaces in the proper place, and used the correct path name.

CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed.

Contact Dell.

CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the

computer.

DATA ERROR The hard drive cannot read the data.

DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly

seated. Reinstall the memory modules or, if necessary, replace

them.

DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in

Dell Diagnostics.

DRIVE NOT READY The operation requires a hard drive in the bay before it can

continue. Install a hard drive in the hard drive bay.

ERROR READING PCMCIA CARD The computer cannot identify the ExpressCard. Reinsert the

card or try another card.

EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in non-volatile memory

(NVRAM) does not match the memory module installed in the

computer. Restart the computer. If the error appears again,

Contact Dell

THE FILE BEING COPIED IS TOO LARGE FOR THE

DESTINATION DRIVE

The file that you are trying to copy is too large to fit on the disk,

or the disk is full. Try copying the file to a different disk or use a

larger capacity disk.

A FILENAME CANNOT CONTAIN ANY OF THE

FOLLOWING CHARACTERS: \ / : * ? " < > | -

Do not use these characters in filenames.

GATE A20 FAILURE A memory module may be loose. Reinstall the memory module

or, if necessary, replace it.

GENERAL FAILURE The operating system is unable to carry out the command. The

message is usually followed by specific information. For example,

Printer out of paper. Take the appropriate

action.

HARD-DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type. Shut down the

computer, remove the hard drive, and boot the computer from

Error messages Description

an optical drive. Then, shut down the computer, reinstall the

hard drive, and restart the computer. Run the Hard Disk Drive

tests in Dell Diagnostics.

HARD-DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the

computer. Shut down the computer, remove the hard drive, and

boot the computer from an optical drive. Then, shut down the

computer, reinstall the hard drive, and restart the computer. If

the problem persists, try another drive. Run the Hard Disk Drive

tests in Dell Diagnostics.

HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the

computer. Shut down the computer, remove the hard drive, and

boot the computer from an optical drive. Then, shut down the

computer, reinstall the hard drive, and restart the computer. If

the problem persists, try another drive. Run the Hard Disk Drive

tests in Dell Diagnostics.

HARD-DISK DRIVE READ FAILURE The hard drive may be defective. Shut down the computer,

remove the hard drive, and boot the computer from an optical.

Then, shut down the computer, reinstall the hard drive, and

restart the computer. If the problem persists, try another drive.

Run the Hard Disk Drive tests in Dell Diagnostics.

INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media,

such as an optical drive. Insert bootable media.

INVALID CONFIGURATION INFORMATION-PLEASE RUN

SYSTEM SETUP PROGRAM

The system configuration information does not match the

hardware configuration. The message is most likely to occur

after a memory module is installed. Correct the appropriate

options in the system setup program.

KEYBOARD CLOCK LINE FAILURE For external keyboards, check the cable connection. Run the

Keyboard Controller test in Dell Diagnostics.

KEYBOARD CONTROLLER FAILURE For external keyboards, check the cable connection. Restart the

computer, and avoid touching the keyboard or the mouse during

the boot routine. Run the Keyboard Controller test in Dell

Diagnostics.

KEYBOARD DATA LINE FAILURE For external keyboards, check the cable connection. Run the

Keyboard Controller test in Dell Diagnostics.

KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection.

Restart the computer, and avoid touching the keyboard or keys

during the boot routine. Run the Stuck Key test in Dell

Diagnostics.

LICENSED CONTENT IS NOT ACCESSIBLE IN

MEDIADIRECT

Dell MediaDirect cannot verify the Digital Rights Management

(DRM) restrictions on the file, so the file cannot be played.

MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ

VALUE EXPECTING VALUE

A memory module may be faulty or improperly seated. Reinstall

the memory module or, if necessary, replace it.

MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the

operating system, another program, or a utility. Shut down the

computer, wait for 30 seconds, and then restart it. Run the

program again. If the error message still appears, see the

software documentation.

Error messages Description

MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS,

READ VALUE EXPECTING VALUE

A memory module may be faulty or improperly seated. Reinstall

the memory module or, if necessary, replace it.

MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS,

READ VALUE EXPECTING VALUE

A memory module may be faulty or improperly seated. Reinstall

the memory module or, if necessary, replace it.

MEMORY WRITE/READ FAILURE AT ADDRESS, READ

VALUE EXPECTING VALUE

A memory module may be faulty or improperly seated. Reinstall

the memory module or, if necessary, replace it.

NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive. If the hard drive is

your boot device, ensure that the drive is installed, properly

seated, and partitioned as a boot device.

NO BOOT SECTOR ON HARD DRIVE The operating system may be corrupted, Contact Dell.

NO TIMER TICK INTERRUPT A chip on the system board may be malfunctioning. Run the

System Set tests in Dell Diagnostics.

NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME

PROGRAMS AND TRY AGAIN

You have too many programs open. Close all windows and open

the program that you want to use.

OPERATING SYSTEM NOT FOUND Reinstall the operating system. If the problem persists, Contact

Dell.

OPTIONAL ROM BAD CHECKSUM The optional ROM has failed. Contact Dell.

SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive.

You may have a defective sector or corrupted File Allocation

Table (FAT) on the hard drive. Run the Windows error-checking

utility to check the file structure on the hard drive. See

Windows Help and Support for instructions (click Start →

Help and Support). If a large number of sectors are defective,

back up the data (if possible), and then format the hard drive.

SEEK ERROR The operating system cannot find a specific track on the hard

drive.

SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the

System Set tests in Dell Diagnostics. If the message reappears,

Contact Dell.

TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your

computer to an electrical outlet to charge the battery. If the

problem persists, try to restore the data by entering the System

Setup program, then immediately exit the program. If the

message reappears, Contact Dell.

TIME-OF-DAY CLOCK STOPPED The reserve battery that supports the system configuration

settings may require recharging. Connect your computer to an

electrical outlet to charge the battery. If the problem persists,

Contact Dell.

TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM

SETUP PROGRAM

The time or date stored in the system setup program does not

match the system clock. Correct the settings for the Date and

Time options.

TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning. Run the

System Set tests in Dell Diagnostics.

Error messages Description

UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning, or a memory

module may be loose. Run the System Memory tests and the

Keyboard Controller test in Dell Diagnostics or Contact Dell.

X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT

READY

Insert a disk into the drive and try again.

System error messages

Table 3. System error messages

System message Description

Alert! Previous attempts at booting this

system have failed at checkpoint [nnnn]. For

help in resolving this problem, please note

this checkpoint and contact Dell Technical

Support

The computer failed to complete the boot routine three

consecutive times for the same error.

CMOS checksum error RTC is reset, BIOS Setup default has been loaded.

CPU fan failure CPU fan has failed.

System fan failure System fan has failed.

Hard-disk drive failure Possible hard disk drive failure during POST.

Keyboard failure Keyboard failure or loose cable. If reseating the cable does not

solve the problem, replace the keyboard.

No boot device available No bootable partition on hard disk drive, the hard disk drive

cable is loose, or no bootable device exists.

• If the hard drive is your boot device, ensure that the cables

are connected and that the drive is installed properly and

partitioned as a boot device.

• Enter system setup and ensure that the boot sequence

information is correct.

No timer tick interrupt A chip on the system board might be malfunctioning or

motherboard failure.

NOTICE - Hard Drive SELF MONITORING SYSTEM

has reported that a parameter has exceeded

its normal operating range. Dell recommends

that you back up your data regularly. A

parameter out of range may or may not

indicate a potential hard drive problem

S.M.A.R.T error, possible hard disk drive failure.

System Setup Options

Table 4. — Main

System Time Displays the system time. Allows you to reset the time on the computer’s internal

clock.

System Date Displays the system date. Allows you to reset the date on the computer’s internal

calendar.

BIOS Version Displays the BIOS revision.

Product Name Displays the computer model number.

Service Tag Displays the service tag of your computer.

Asset Tag Displays the asset tag of your computer (if available).

CPU Type Displays the type of processor.

CPU Speed Displays the speed of the processor

CPU ID Displays the processor ID

CPU Cache Displays the L1, L2, and L3 cache size of the processor.

HDD0 Displays the HDD0 size of the computer.

HDD1 Displays the HDD1 size of the computer.

HDD2 Displays the HDD2 size of the computer.

HDD3 Displays the HDD3 size of the computer.

System Memory Displays the size of the memory installed.

Memory Speed Displays the speed of the memory installed.

Table 5. — Advanced

Intel (R) SpeedStep (TM) Allows you to enable or disable the Intel SpeedStep technology.

Default: Enabled

Virtualization Allows you to enable or disable the virtualization feature.

Default: Enabled

VT for Direct I/O Allows you to enable or disable the VT for direct I/O.

Default: Enabled

Trusted Execution Allows you to enable or disable the trusted execution.

Default: Disabled

Integrated NIC Allows you to enable to disable the integrated network

Default: Enabled

SATA Operation Allows you to change the SATA mode

Default: AHCI

Intel Multi-Display Allows you to enable or disable the multi-display feature.

Default: disabled

USB Emulation Allows you to enable or disable the USB emulation.

Default: Enabled

SW Guard Extensions (SGX) Allows you to enable or disable the SW guard extensions (SGX).

Default: Disabled

USB Configuration Allows you to enable or disable the USB ports.

Front USB Ports: Enabled

Rear USB Ports: Enabled

Power Options Allows you to modify the power options.

Wake up by Integrated LAN/WLAN: Disabled

AC Recovery: Power Off

Deep Sleep Control: Enabled in S4 and S5 modes

Auto Power On: Disabled

Auto Power On Mode: Allows you to select the day (Default: disabled)

Auto Power On Date: Allows you to select the date

Auto Power On Time: Allows you to select the time

SMART Settings Allows you to enable to enable or disable the SMART feature.

Default: Disabled

Table 6. — Security

Unlock Setup Status Allows you to lock or unlock the system setup.

Default: Unlocked

Admin Password Status Displays the status indicating if the Administrator password is

set.

Default: Not Set

System Password Status Displays the status indicating if the System password is set.

Default: Not Set

HDD Password Status Displays the status indicating if the System password is set.

Default: Not Set

Asset Tag Allows you to enter your service tag.

Admin Password Allows you to create an admin password.

HDD Password Allows you to create an HDD password.

System Password Allows you to create a system password.

Password Change Allows you to set the option to change password.

Default: Permitted

Firmware TPM Allows you to enable or disable the Firmware TPM.

Default: Disabled

HDD Protection Allows to modify the HDD protection feature.

Default: Disabled

Table 7. — Boot

Boot List Option Displays the boot modes

Default: UEFI

File Browser Add Boot Option and File Browser Del Boot Option

are actiavted

Secure Boot Allows you to enable or disable the Secure Boot control.

Default: Enabled

Legacy Option ROMs Allows you to load the legacy option ROMs.

Default: Disabled

Boot Option Priorities Enables you to change the boot option priorities.

Table 8. — Exit

Save Changes and Reset Allows to save or rest the changes made to the system setup.

1. Allows you to discard the changes made to the system

setup.

2. Allows you to restore the system setup options to default.

3. Allows you to discard the changes made to the system

setup.

4. Allows you to save the changes made to the system setup.

System Setup overview

System Setup allows you to:

• Change the system configuration information after you add, change, or remove any hardware in your computer.

• Set or change a user-selectable option such as the user password.

• Read the current amount of memory or set the type of hard drive installed.

Before you use System Setup, it is recommended that you write down the System Setup screen information for future reference.

CAUTION: Unless you are an expert computer user, do not change the settings for this program. Certain changes can

cause your computer to work incorrectly.

Accessing System Setup

1. Turn on (or restart) your computer.

2. After the white Dell logo appears, press F2 immediately.

The System Setup page is displayed.

NOTE: If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down

or restart your computer and try again.

NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup.

Specifications

NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your

computer. For more information about the configuration of your computer, go to Help and Support in your Windows

operating system and select the option to view information about your computer.

Table 9. Processor

Type • Intel Celeron

• Intel Pentium

• Intel Dual Core i3 (6th Generation)

• Intel Dual Core i5 (6th Generation)

• Intel Dual Core i7 (6th Generation)

Table 10. Memory

Memory-module connector Two UDIMM slots

Memory-module capacity 2 GB, 4 GB, and 8 GB

Type 1600 MHz DDR3L (Non-ECC)

Minimum memory 2 GB

NOTE: Depending on the operating system installed, the

requirement of the minimum memory might vary.

Maximum memory 16 GB

NOTE: Each UDIMM slot supports maximum of 8 GB

memory.

Table 11. Video

Video type:

Integrated Intel HD Graphics

Discrete PCI Express x16 graphics card

• Nvidia GT 705

• AMD R9 360

Integrated video memory Shared system memory

Table 12. Audio

Integrated Integrated 5.1 channel High Definition Audio

Table 13. Communication

Ethernet 10/100/1000 Mbps Ethernet controller integrated on system board

Wireless Up to Wi-Fi 802.11ac

Bluetooth 4.0

Table 14. System Information

Chipset Intel H110

Table 15. Expansion Bus

Bus speed:

PCI Express PCIe 2.0 at speeds upto 5.0 GT/s

SATA • SATA 3 Gbps for optical drive

• SATA 6 Gbps for hard drive

USB • 5 Gbps for USB 3.0

• 480 Mbps for USB 2.0

Table 16. Cards

PCIe x16 One full height card

PCIe x1 Up to two full height cards

M2 Slot One M.2 card slot for Wi-Fi and Bluetooth combo card

PCI One full height card

Table 17. Drives

2.5 inch drive bays Up to two

3.5 inch drive bays One

5.25 inch optical-drive bays One

Table 18. External Connectors

Audio:

Back panel Three connectors

Front Panel One headset port

Network One RJ-45 connector

USB:

Front panel Two USB 3.0 connectors

Back panel Four USB 2.0 connectors

Video • One 15-hole VGA connector

• One 19-pin HDMI connector

Table 19. Control Lights And Diagnostic Lights

Power button light white light — solid white light indicates power-on state ; blinking

white light indicates sleep/stand-by state of the computer.

amber light — solid amber light indicates boot failure - System

Power Error; blinking amber light indicates boot failure - System

Power OK

Drive activity light white light — blinking white light indicates that the computer is

reading data from, or writing data to the hard drive.

Table 20. Power

Coin cell battery 3 V CR2032 lithium coin cell

Input voltage 200-240 VAC / 100-127/200-240 VAC / 100-240 VAC

Input frequency 50 Hz to 60 Hz

Wattage 240 W

Input current 2 A / 7/3.5A / 4 A

Maximum heat dissipation 820 BTU/hr

NOTE: Heat dissipation is calculated by using the power supply wattage rating.

Table 21. Physical

Height 352.90 mm (13.90 inches)

Width 154 mm (6.06 inches)

Depth 294.4 mm (11.59 inches)

Weight (Minimum) 8.5 kg (18.73 lb)

Table 22. Environmental

Temperature:

Operating 10 °C to 35 °C (50 °F to 95 °F)

Storage –40 °C to 65 °C (–40 °F to 149 °F)

Relative humidity 20 % to 80 % (non-condensing)

Altitude:

Operating –15.20 m to 3048 m (–50 ft to 10,000 ft)

Storage –15.20 m to 10,668 m (–50 ft to 35,000 ft)

Airborne contaminant level G1 as defined by ISA-S71.04–1985

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice,

packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some

services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1. Go to Dell.com/support.

2. Select your support category.

3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.

4. Select the appropriate service or support link based on your need.

Table of Contents

DELL 3650 + E1916H User Manual

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