DELL 5420 User Manual

Displayed below is the user manual for 5420 by DELL which is a product in the Notebooks category. This manual has pages.

Related Manuals

DELL 5420 Manual

Dell Latitude 5420 Rugged

Service Manual

Regulatory Model: P85G

Regulatory Type: P85G001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

subsidiaries. Other trademarks may be trademarks of their respective owners.

2019 - 05

Rev. A01

1 Working on your computer.............................................................................................................7

Safety instructions.................................................................................................................................................................7

Safety precautions...........................................................................................................................................................7

Electrostatic discharge—ESD protection.................................................................................................................... 8

ESD field service kit ........................................................................................................................................................8

Transporting sensitive components.............................................................................................................................. 9

Turning off your computer................................................................................................................................................... 9

Turning off your — Windows........................................................................................................................................ 9

Turning off your computer — Windows 7..................................................................................................................10

Before working inside your computer................................................................................................................................10

After working inside your computer.................................................................................................................................. 10

2 Technology and components........................................................................................................ 11

Using your computer............................................................................................................................................................ 11

Open the LCD Lid............................................................................................................................................................11

Stealth mode...................................................................................................................................................................12

Using the backlit keyboard............................................................................................................................................ 12

Enabling and disabling the wireless (WiFi) feature.....................................................................................................14

Hot key definition........................................................................................................................................................... 14

AC-DC Adapters...................................................................................................................................................................16

90W..................................................................................................................................................................................16

130W.................................................................................................................................................................................17

LED and Cable................................................................................................................................................................ 18

Battery...................................................................................................................................................................................19

Battery Specifications....................................................................................................................................................19

Processors............................................................................................................................................................................ 19

Skylake processor..........................................................................................................................................................20

Kaby Lake — 7th and 8th Generation Intel Core processors...................................................................................21

Memory features................................................................................................................................................................. 22

DDR4............................................................................................................................................................................... 22

Graphics options..................................................................................................................................................................23

Graphics Specifications.................................................................................................................................................23

AMD Radeon 540 Graphics..........................................................................................................................................28

AMD Radeon RX 540 Graphics................................................................................................................................... 28

Corning Gorilla Glass........................................................................................................................................................... 29

Benefits...........................................................................................................................................................................29

Pen Usage............................................................................................................................................................................. 31

Pen Flicks........................................................................................................................................................................32

Media Card Readers............................................................................................................................................................33

UEFI BIOS.............................................................................................................................................................................34

Systems management - From on-premises to the cloud ....................................................................................34

Out-of-Band Systems Management- Intel vPro and Intel Standard Manageability.............................................35

Trusted Platform Module................................................................................................................................................... 35

Fingerprint Reader...............................................................................................................................................................36

Contents

Contents 3

USB features........................................................................................................................................................................36

USB Powershare................................................................................................................................................................. 38

USB Type-C......................................................................................................................................................................... 38

Ethernet................................................................................................................................................................................39

HDMI 2.0.............................................................................................................................................................................. 40

Software and Troubleshooting........................................................................................................................................... 41

Chipsets...........................................................................................................................................................................41

Processor........................................................................................................................................................................43

Verifying system memory ............................................................................................................................................ 44

Display............................................................................................................................................................................. 45

Troubleshooting Touchpad...........................................................................................................................................48

Troubleshooting Your Pen............................................................................................................................................ 49

Realtek HD audio drivers.............................................................................................................................................. 49

Camera features............................................................................................................................................................50

Hard drive options..........................................................................................................................................................51

Dell Command Configure..............................................................................................................................................57

Intel HD Graphics drivers..............................................................................................................................................60

3 Removing and installing components............................................................................................ 61

Safety instructions............................................................................................................................................................... 61

Before working inside your computer..........................................................................................................................61

Safety Precautions........................................................................................................................................................ 62

After working inside your computer............................................................................................................................68

Recommended tools........................................................................................................................................................... 68

Stylus ................................................................................................................................................................................... 68

Removing the stylus......................................................................................................................................................68

Installing the stylus........................................................................................................................................................ 69

SIM card............................................................................................................................................................................... 70

Removing the SIM card................................................................................................................................................ 70

Installing the SIM card....................................................................................................................................................71

Memory card........................................................................................................................................................................ 72

Installing the memory card............................................................................................................................................72

Removing the memory card......................................................................................................................................... 72

Handle................................................................................................................................................................................... 73

Removing the Handle.................................................................................................................................................... 73

Installing the Handle...................................................................................................................................................... 74

Latch Doors..........................................................................................................................................................................75

Removing the latch doors.............................................................................................................................................75

Installing the latch doors............................................................................................................................................... 75

Battery.................................................................................................................................................................................. 76

Removing the Battery................................................................................................................................................... 76

Installing the Batteries...................................................................................................................................................77

Primary SSD carrier.............................................................................................................................................................78

Removing the Primary SSD carrier..............................................................................................................................78

Installing the Primary SSD carrier................................................................................................................................ 79

SSD....................................................................................................................................................................................... 80

Removing the SSD from carrier...................................................................................................................................80

Installing the SSD in carrier........................................................................................................................................... 81

Bottom Chassis Cover.........................................................................................................................................................81

Removing the Bottom Chassis Cover......................................................................................................................... 81

4Contents

Installing the Bottom Chassis Cover........................................................................................................................... 82

Keyboard...............................................................................................................................................................................84

Removing the Keyboard............................................................................................................................................... 84

Installing the Keyboard..................................................................................................................................................85

WWAN card......................................................................................................................................................................... 87

Removing the WWAN card.......................................................................................................................................... 87

Installing the WWAN card............................................................................................................................................ 88

WLAN card...........................................................................................................................................................................89

Removing the WLAN card............................................................................................................................................89

Installing the WLAN card.............................................................................................................................................. 89

Global Positioning System (GPS)......................................................................................................................................90

Removing the GPS module.......................................................................................................................................... 90

Installing the GPS module............................................................................................................................................. 91

Memory modules................................................................................................................................................................. 93

Removing the Memory................................................................................................................................................. 93

Installing the Memory....................................................................................................................................................93

Coin-cell battery.................................................................................................................................................................. 94

Removing the Coin cell................................................................................................................................................. 94

Installing the Coin cell....................................................................................................................................................95

PCIe Heatsink Fan Assembly............................................................................................................................................. 96

Removing the PCIe Heatsink fan assembly............................................................................................................... 96

Installing the PCIe heatsink fan assembly...................................................................................................................97

Primary SSD Rail..................................................................................................................................................................99

Removing the Primary SSD rail....................................................................................................................................99

Installing the Primary SSD rail.....................................................................................................................................100

Docking Port Assembly...................................................................................................................................................... 101

Removing the Docking port assembly........................................................................................................................101

Installing the Docking Port Assembly........................................................................................................................ 102

Heatsink Assembly.............................................................................................................................................................103

Removing the Heatsink assembly.............................................................................................................................. 103

Installing the Heatsink assembly................................................................................................................................ 105

Rear Input-Output Board..................................................................................................................................................106

Removing the Rear I-O board.................................................................................................................................... 106

Installing the Rear I-O board....................................................................................................................................... 107

Hinge Covers......................................................................................................................................................................109

Removing the Hinge Covers.......................................................................................................................................109

Installing the Hinge Covers..........................................................................................................................................110

Display assembly................................................................................................................................................................. 112

Removing the Display assembly.................................................................................................................................. 112

Installing the Display Assembly....................................................................................................................................114

LCD Bezel and Back Cover Assembly..............................................................................................................................116

Removing the LCD with bezel and the display back cover assembly.................................................................... 116

Installing the LCD with bezel and the display back cover assembly.......................................................................117

Microphone..........................................................................................................................................................................119

Removing the Microphone.......................................................................................................................................... 119

Installing the Microphone............................................................................................................................................120

Camera................................................................................................................................................................................ 122

Removing the Camera.................................................................................................................................................122

Installing the Camera................................................................................................................................................... 122

Battery Bay ........................................................................................................................................................................ 123

Contents 5

Removing the Battery bay.......................................................................................................................................... 123

Installing the Battery bay ............................................................................................................................................124

Left I/O board.................................................................................................................................................................... 125

Removing the Left I/O daughterboard..................................................................................................................... 125

Installing the Left I/O Board....................................................................................................................................... 126

Smart Card..........................................................................................................................................................................128

Removing the Smart Card Reader.............................................................................................................................128

Installing the Smart Card Reader............................................................................................................................... 130

Speaker................................................................................................................................................................................132

Removing the Speaker................................................................................................................................................ 132

Installing the Speaker...................................................................................................................................................133

System board......................................................................................................................................................................134

Removing the System board...................................................................................................................................... 134

Installing the System board.........................................................................................................................................137

Bottom Base Assembly...................................................................................................................................................... 141

4 Diagnostics...............................................................................................................................144

ePSA Diagnostics............................................................................................................................................................... 144

Validation Tools ............................................................................................................................................................147

LCD Built-in Self Test .......................................................................................................................................................153

Battery Status Lights........................................................................................................................................................ 154

Diagnostic LED................................................................................................................................................................... 154

Wi-Fi power cycle.............................................................................................................................................................. 155

BIOS recovery.................................................................................................................................................................... 155

BIOS recovery using hard drive..................................................................................................................................155

BIOS recovery using USB key.................................................................................................................................... 156

Self-Heal............................................................................................................................................................................. 156

Course Introduction..................................................................................................................................................... 156

Self-Heal Instruction.................................................................................................................................................... 157

Supported Latitude Models........................................................................................................................................ 157

5 Getting help............................................................................................................................. 158

Contacting Dell...................................................................................................................................................................158

6Contents

Working on your computer

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise

noted, each procedure included in this document assumes that the following conditions exist:

• You have read the safety information that shipped with your computer.

• A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.

NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the

computer, replace all covers, panels, and screws before connecting to the power source.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For

additional safety best practices information, see the Regulatory Compliance Homepage

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and

support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow

the safety instructions that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching

an unpainted metal surface at the same time as touching a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by

its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables

have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you

disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also,

before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Safety precautions

The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.

Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or reassembly:

• Turn off the system and all attached peripherals.

• Disconnect the system and all attached peripherals from AC power.

• Disconnect all network cables, telephone, and telecommunications lines from the system.

• Use an ESD field service kit when working inside any notebook to avoid electrostatic discharge (ESD) damage.

• After removing any system component, carefully place the removed component on an anti-static mat.

• Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.

Standby power

Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are essentially

powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN) and suspended into a sleep

mode and has other advanced power management features.

Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board. Remove the

battery from notebooks.

Working on your computer 7

Bonding

Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through the use of a

field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare metal and never to a

painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and ensure that you remove all jewelry

such as watches, bracelets, or rings prior to bonding yourself and the equipment.

Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,

memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent

problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is

an increasing concern.

Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in

previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

Two recognized types of ESD damage are catastrophic and intermittent failures.

•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate

and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and

immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.

•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures

means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the

tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may

take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.

The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.

Perform the following steps to prevent ESD damage:

• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide

adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased

sensitivity to ESD damage.

• Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.

• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing

material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static

electricity from your body.

• Before transporting a static-sensitive component, place it in an anti-static container or packaging.

ESD field service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-

static mat, wrist strap, and bonding wire.

Components of an ESD field service kit

The components of an ESD field service kit are:

•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-

static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system

being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-

sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.

•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare

metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily

placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is

known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be

aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a

wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at

least once per week.

•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a

best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the

best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they have

one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to

test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.

8Working on your computer

•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are

insulators and often highly charged.

•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,

deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a

rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always look for a large open flat work

area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is

being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as

Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically

handling any hardware components

•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are

preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.

The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the

new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts

should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the

ESD mat, in the system, or inside an anti-static bag.

•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be

returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

ESD protection summary

It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all

times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while

performing service and that they use anti-static bags for transporting sensitive components.

Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in

anti-static bags for safe transport.

Lifting equipment

Adhere to the following guidelines when lifting heavy weight equipment:

CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.

1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.

2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.

3. Lift with your legs, not your back.

4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.

5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your

body and back.

6. Follow the same techniques in reverse to set the load down.

Turning off your computer

Turning off your — Windows

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your

computer .

1. Click or tap .

2. Click or tap and then click or tap Shut down.

NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did

not automatically turn off when you shut down your operating system, press and hold the power button for about 6

seconds to turn them off.

Working on your computer 9

Turning off your computer — Windows 7

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your

computer.

1. Click Start.

2. Click Shut Down.

NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did

not automatically turn off when you shut down your operating system, press and hold the power button for about 6

seconds to turn them off.

Before working inside your computer

1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.

2. Turn off your computer.

3. If the computer is connected to a docking device (docked), undock it.

4. Disconnect all network cables from the computer (if available).

CAUTION: If your computer has an RJ45 port, disconnect the network cable by first unplugging the cable from your

computer.

5. Disconnect your computer and all attached devices from their electrical outlets.

6. Open the display.

7. Press and hold the power button for few seconds, to ground the system board.

CAUTION: To guard against electrical shock unplug your computer from the electrical outlet before performing Step

# 8.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically

touching an unpainted metal surface at the same time as touching a connector on the back of the computer.

8. Remove any installed ExpressCards or Smart Cards from the appropriate slots.

After working inside your computer

After you complete any replacement procedure, ensure that you connect external devices, cards, and cables before turning on your

computer.

CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use

batteries designed for other Dell computers.

1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.

2. Connect any telephone or network cables to your computer.

CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the

computer.

3. Connect your computer and all attached devices to their electrical outlets.

4. Turn on your computer.

10 Working on your computer

Technology and components

This chapter details the technology and components available in the system.

Topics:

•Using your computer

•AC-DC Adapters

•Battery

•Processors

•Memory features

•Graphics options

•Corning Gorilla Glass

•Pen Usage

•Media Card Readers

•UEFI BIOS

•Systems management - From on-premises to the cloud

•Trusted Platform Module

•Fingerprint Reader

•USB features

•USB Powershare

•USB Type-C

•Ethernet

•HDMI 2.0

•Software and Troubleshooting

Using your computer

Open the LCD Lid

Technology and components 11

1. Press LCD latch located on the bottom chassis.

2. Lift the LCD lid at an convenient viewing angle.

NOTE: Laptops are designed to allow LCD lid movement to a maximum of 180°, however lid should not be opened more

than 140°, if the rear I/O ports are in use or when docked.

Stealth mode

Latitude rugged products come equipped with a stealth mode feature. Stealth mode allows you to turn off the display, all the LED lights,

internal speakers, the fan and all wireless radios with a single key combination.

NOTE: This mode is aimed at using the computer in covert operations. When the stealth mode is enabled, the computer

remains functional but does not emit any light or sound.

Turning stealth mode on/off

1. Press the Fn+F7 key combination (Fn key not needed if Fn lock is enabled) to turn on stealth mode.

NOTE: Stealth mode is a secondary function of the F7 key. The key can be used to perform other functions on the

computer when not used with the Fn key to enable stealth mode.

2. All the lights and sounds are turned off.

3. Press the Fn+F7 key combination again to turn off the stealth mode.

Disabling stealth mode in the system setup (BIOS)

1. Power off the computer.

2. Power on the computer and at the Dell logo, tap the F2 key repeatedly to bring up the System Setup menu.

3. Expand and open the System Configuration menu.

4. Select Stealth Mode Control.

NOTE: Stealth mode is enabled by default.

5. To disable stealth mode uncheck the Enable Stealth Mode option.

6. Click Apply changes and click Exit.

Using the backlit keyboard

The Latitude rugged series comes equipped with a backlit keyboard that can be customized. The following colors are enabled:

1. White

2. Red

3. Green

4. Blue

Alternatively, the system can be configured with two additional custom colors in the System Setup (BIOS).

Turning the keyboard backlight on/off or adjusting brightness

To turn the backlight on/off or adjust the backlight brightness settings:

12 Technology and components

1. To initialize the keyboard backlight switch, press Fn+F10 (the Fn key is not needed if function key Fn lock is enabled).

2. The first use of the preceding key combination turns on the backlight to its lowest setting.

3. Repeated pressing of the key combinations cycles the brightness settings through 25 percent, 50 percent, 75 percent and

100 percent.

4. Cycle through the key combination to either adjust the brightness or turn off the keyboard backlight.

Changing the keyboard backlight color

To change the keyboard backlight color:

1. To cycle through the available backlight colors press Fn+C keys .

2. White, Red, Green and Blue are active by default; up to two custom colors can be added to the cycle in the System Setup (BIOS).

Customizing the backlit keyboard in System Setup (BIOS)

1. Turn off the computer.

2. Turn on the computer and when the Dell logo appears, press the F2 key repeatedly to bring up the System Setup menu.

3. Under System Configuration menu, select RGB Keyboard Backlight.

You can enable/disable the standard colors (White, Red, Green and Blue).

4. To set a custom RGB value, use the input boxes on the right side of the screen.

5. Click Apply changes and click Exit to close System Setup.

Function Fn key lock features

NOTE: The keyboard has Function key Fn lock capability. When activated, the secondary functions on the top row of

keys become default and will not require use of the Fn key.

Technology and components 13

Figure 1. Fn key callouts

1. Fn lock key

2. Affected Fn keys

3. Fn key

NOTE: Fn lock affects only the above keys (F1 to F12). Secondary functions will not require the Fn key to be pressed

while enabled.

Enabling the Function (Fn) lock

1. Press the Fn+Esc keys.

NOTE: Other secondary function keys on the top row are not affected and requires the use of the Fn key.

2. Press the Fn+Esc keys again to deactivate the function lock feature.

The function keys return to the default actions.

Enabling and disabling the wireless (WiFi) feature

1. To enable wireless Networking, press Fn + PrtScr.

2. Press Fn + PrtScr again to disable wireless Networking.

Hot key definition

Fn behavior: Primary behavior is media key; Secondary behavior is F1-F12 key.

• Fn Lock only switches primary and secondary behavior on F1-F12.

• F7 is stealth –unique for rugged and semi rugged platforms. It turns off LCD, all wireless, all alerts, indicator lights, sound, fan, etc

14 Technology and components

Table 1. Keyboard shortcuts

Hot keys Function Description

Fn+ESC Fn Lock Allows the user to toggle between

locked and unlocked Fn keys.

Fn+F1 Audio Volume Mute Temporarily mutes/unmutes the

audio. The audio level before muting

is returned after unmuting.

Fn+F2 Audio Volume Down/Decrease Decreases the audio volume until

minimum/off is reached.

Fn+F3 Audio Volume Up/Increase Increases the audio volume until

maximum is reached.

Fn+F4 Microphone Mute Silences the on-board microphone so

it cannot record audio. There is an

LED on the F4 function key that

notifies the user of the state of this

feature:

• LED off = microphone capable of

recording audio

• LED on = microphone muted and

unable to record audio

Fn+F5 Num lock Allows the user to toggle between

locked and unlocked NumLock

Fn+F6 Scroll lock Used as Scroll Lock key.

Fn+F7 Stealth Mode Allows the user to toggle to and from

Stealth Mode

Fn+F8 LCD and Projector display Determines video output to LCD and

external Video devices when

attached and displays present.

Fn+F9 Search Mimics the Windows key + F

keystroke to open Windows Search

dialog box.

Fn+F10 KB Illumination/Backlight Determines the Keyboard

Illumination/Backlight brightness

level. The hot key cycles through the

following brightness states when

pressed: Disabled, Dim, Bright. For

more detail, see Keyboard

Illumination/Backlight section.

Fn+F11 Brightness Decrease Decreases the stepping of LCD

brightness for each press until

minimum is reached. For details, see

the LCD Brightness section.

Fn+F12 Brightness Increase Increases the stepping of LCD

brightness for each press until

maximum is reached. For details, see

the LCD Brightness section.

Fn+PrintScreen Radio On/Off Toggles all the wireless radios on and

off. For example, WLAN, WWAN, and

Bluetooth.

Fn+Insert Sleep Puts the system into the ACPI S3

State and does not wake the system.

Technology and components 15

Traditional programming functions like Scroll Lock are assigned to alpha keys with un-printed legends.

•Fn+S = Scroll Lock

•Fn+B = Pause

•Fn+Ctrl+B = Break

•Fn+R = Sys-Req

NOTE: For non-backlit keyboards F10 has no function and icon on function key is purged.

AC-DC Adapters

There are a two types of AC adapters offered for this platform:

• 90W 3-Pin

• 130W 3-Pin

• When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and then pull firmly but

gently to avoid damaging the cable.

• The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an

incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.

How to check the status of AC Adapter in BIOS?

1. Restart / Power on your computer.

2. At the first text on the screen or when the Dell logo appears, tap <F2> until the message Entering Setup appears.

3. Under General > Battery Information, you will see AC Adapter listed.

4. The status shows the wattage of the AC adapter connected. Any errors detected with the AC adapter or the DC-In connector will

be displayed here.

90W

16 Technology and components

130W

Technology and components 17

LED and Cable

18 Technology and components

Table 2. Adapter Features

Features

1 Body shape creates a smooth base for cable wrapping.

2 Cable lock on cord for securing cable wrap.

3 90° strain relief directs the cable out the side of the adapter.

4 Adapter LED is implemented in two spots on opposite sides of the plug head. The LED illumination will be white.

Battery

Dell Latitude Rugged use the following 3-cell battery options:

• 3-cell 51 Whr (ExpressCharge)

• 3-cell 51 Whr (Long-Life Cycle, includes 3 year limited warranty)

The battery is located on the bottom of the system and is hot swap capable. This design is unlike any other Dell predecessors laptops,

where system needs to be powered off when the battery is removed, without the need to remove the bottom cover.

NOTE: Battery is categorized as a CRU (Customer Replaceable Unit) on this platform.

NOTE: Battery typically requires about 2 hours to fully charge.

Battery Specifications

What is ExpressCharge ?

For a system advertised as having the ExpressCharge feature, the battery typically will have greater than 80% charge after about an hour

of charging with the system off and fully charged in about 2 hours with the system off.

Enabling Expresscharge requires that both the system and the battery that is used on the system be ExpressCharge capable. If any of the

above requirements is missing, ExpressCharge will not be enabled.

What is BATTMAN?

BATTMAN is a computer controlled battery manager intended for typical rechargeable batteries. It has the following capabilities:

• Monitors self-discharge

• Measures internal resistance

• Automatically performs repeated discharge/charge cycles to break in new batteries

• Keeps a log of all operations performed, which can be imported

• Connects via parallel port to any PC running Microsoft Windows

• Operating software, complete with source code, is available to download

Processors

This laptop is shipped with the following Intel 6th generation i5 SkyLake or 7th and 8th Generation KabyLake processors:

• Intel Core i3, 7130U KabyLake processor

• Intel Core i5, 8350U KabyLake or 6300U SkyLake processors

• Intel Core i7, 8650U KabyLake processor series

Technology and components 19

NOTE: The clock speed and performance varies depending on the workload and other variables.

Skylake processor

Intel Skylake is the successor to the Intel® Broadwell processor. It is a microarchitecture redesign using an already existing process

technology and it will be branded as Intel 6th Gen Core. Like Broadwell, Skylake is available in four variants with suffixes SKL-Y, SKL-H,

and SKL-U.

The Skylake also includes Core i7, i5, i3, Pentium and Celeron processors.

Skylake vs Broadwell roadmap

The following illustration is a roadmap comparison between the Skylake processor vs the Broadwell processor:

Figure 2. Skylake vs Broadwell roadmap

Processor performance features

The following table illustrates the performance available on each Skylake suffix.

Table 3. Performance features

Feature Feature description SKL-Y SKL-U SKL-H

General

Features

Cores Dual Core Dual Core Dual Core

CPU/Memory/Graphic

Overclocking

No No Yes

Intel Extreme Tuning

Utility

No No Yes

Intel Hyper-Threading

Technology

Yes Yes Yes

Intel Smart Cache

Technology with last level

cache (LLC) sharing

between Processor and

GFx cores

Yes Yes Yes

Intel Smart Sound

Technology

Yes Yes Yes

Intel Turbo Boost

Technology 2.0

Yes Yes Yes

Last Level Cache (LLC) Up to 4M Up to 4M Up to 4M

Voltage Optimizer Yes TBD TBD

20 Technology and components

Feature Feature description SKL-Y SKL-U SKL-H

Display 3 Independent Display

Support

Yes Yes Yes

HDMI 2.0 Display @60Hz 3840x2160 3840x2160 3840x2160

DP/eDP Display @60Hz 3840x2160 4096x2304 4096x2304

eDP 1.3, support for

MPO, NV12

Yes Yes Yes

Media Intel Built-In Visuals Yes Yes Yes

Compute OpenCL 2.0 Yes No yes

Platform

Hardware

14nm process Yes Yes Yes

16PCIe Graphic lanes

(configurable as 1x16 or

2x8 or 1x8+2x4)

No No Yes

PCIe Gen3.0 support No No Yes

Switchable graphics

(muxless solution)

No Yes Yes

Memory Memory Type DDR4 DDR4 DDR4

Connector / Memory

Down

Memory down SODIMM SODIMM

Speed 2133MT/s for DDR4 2133MT/s for DDR4 2133MT/s for DDR4

Max Capacity 32 GB 32 GB 32 GB

OS Support Windows 10 (64-bit) Yes Yes Yes

Windows 7 (64-bit /

32bit)

Yes Yes Yes

Windows 8.1 (64-bit) Yes Yes Yes

Linux (kernel and

associated modules)

Yes Yes Yes

Chrome Yes Yes No

Android No No No

General comparison with Broadwell processor

Figure 3. Comparison with Broadwell processor

Kaby Lake — 7th and 8th Generation Intel Core processors

The 7th and 8th Gen Intel Core processor (Kaby Lake) family is the successor of Sky Lake R. It's main features include:

Technology and components 21

• Intel 14nm Manufacturing Process Technology

• Intel Turbo Boost Technology

• Intel Hyper Threading Technology

• Intel Built-in Visuals

• Intel HD graphics - exceptional videos, editing smallest details in the videos

• Intel Quick Sync Video - excellent video conferencing capability, quick video editing and authoring

• Intel Clear Video HD - visual quality and color fidelity enhancements for HD playback and immersing web browsing

• Integrated memory controller

• Intel Smart Cache

• Optional Intel vPro technology (on i5/i7) with Active Management Technology 11.6

• Intel Rapid Storage Technology

Table 4. Kaby lake specifications

Processor

number

Base Clock

Speed

Cache No. of

cores/No. of

threads

Power Memory type Graphics

Intel Dual Core

i3-7130U

2.7 GHz 3 MB 2/4 15 W DDR4-2400 Intel HD graphics

620

Intel Quad Core

i5-8350U

1.7 GHz 6 MB 4/8 15 W DDR4-2400 Intel UHD

graphics 620

Intel Quad-Core

i7-8650U

1.9 GHz 8 MB 4/8 15 W DDR4-2400 Intel UHD

graphics 620

Memory features

This laptop supports 4–32 GB DDR4 SDRAM memory, up to 2400 MHz on KabyLake processors and 2133 MHz on SkyLake processors.

DDR4

DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512

GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed

differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.

DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also

supports a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep

power-down mode is expected to reduce standby power consumption by 40 to 50 percent.

DDR4 Details

There are subtle differences between DDR3 and DDR4 memory modules, as listed below.

Key notch difference

The key notch on a DDR4 module is in a different location from the key notch on a DDR3 module. Both notches are on the insertion edge

but the notch location on the DDR4 is slightly different, to prevent the module from being installed into an incompatible board or platform.

Figure 4. Notch difference

Increased thickness

DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.

22 Technology and components

Figure 5. Thickness difference

Curved edge

DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.

Figure 6. Curved edge

Memory Errors

Memory errors on the system display the new 2 - Amber, 3 - White failure code. If all memory fails, the LCD does not turn on.

Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system

or under the keyboard, as in some portable systems.

Graphics options

Graphics Specifications

Table 5. Graphics specifications

Controller Type CPU

Dependency

Graphics

memory type

Capacity External display

support

Maximum

resolution

Intel HD 620

Graphics

UMA Intel Core i3 -

7130U

Integrated Shared system

memory

HDMI 2.0 4096×2304 @60 Hz

Intel UHD 620

Graphics

UMA Intel Core i5 -

8350U

Integrated Shared system

memory

HDMI 2.0 4096×2304 @60 Hz

Intel HD 520

Graphics

UMA Intel Core

i5-6300U Integrated Shared system

memory

HDMI 2.0 4096×2304 @60 Hz

AMD Radeon

540

Discrete Intel Core i5 -

8350U

Intel Core i7 -

8650U

Discrete Dedicated, 2 GB

DDR5

HDMI 2.0

Additional video

ports via Rear

Configurable IO

Space

• VGA

• DisplayPort

4096×2304 @60 Hz

Technology and components 23

Controller Type CPU

Dependency

Graphics

memory type

Capacity External display

support

Maximum

resolution

AMD Radeon

RX540

Discrete Intel Core i5 -

8350U

Intel Core i7 -

8650U

Discrete Dedicated, 4 GB

DDR5

HDMI 2.0

Additional video

ports via Rear

Configurable IO

Space

• VGA

• DisplayPort

4096×2304 @60 Hz

NOTE: Additional video ports via Rear Configurable IO Space is available with discrete graphics solution only.

Intel HD Graphics Integrated

Intel HD graphics 620

This system can be configured with either of the following UMA graphic options or combined with any of the AMD discrete graphics

options.

Table 6. Intel HD graphics 620 specification

Integrated Graphics Controller Intel HD Graphics 620

Bus Type Internal PCIe

Memory Interface N/A (unified memory architecture)

Graphics Level GT2

Estimated Maximum Power Consumption (TDP) 15 W (included in the CPU power)

Display Support On System:

HDMI 2.0

USB Type-C

Maximum Vertical Refresh Rate Up to 85 Hz depending on resolution

Operating Systems Graphics/ Video API Support Support for DirectX 12, OpenCL 2.0, OpenGL 4.3/4.4, OpenGL ES

Supported Resolutions and Max Refresh Rates (Hz) (Note: Analog

and/or digital)

System ports: Max Digital: (HDMI) 2560x1600, 4096x2304@24 Hz

Docked:

• Max Digital: ( DisplayPort 1.2) 3840 x2160 @60 Hz

• Max Digital: (SL-DVI) 1920x1080 @60 Hz

• Analog: (VGA) system (14 inch/15 inch) 2048x1152 @60 Hz

For 3 displays : up to max resolution each above

Numbers of Displays Supported • System Ports: 3 displays max with LCD plus 2 displays max on

each output (HDMI, USB Type-C)

• Docked: 3 displays max (combo of LCD, VGA, DP, HDMI)

Intel UHD Graphics 620

Table 7. Intel UHD Graphics 620 (8th Generation Intel Core) specification

Integrated Graphics Controller Intel UHD Graphics 620 (8th Generation Intel Core)

Bus Type Internal PCIe

Memory Interface N/A (unified memory architecture)

Graphics Level GT2

Estimated Maximum Power Consumption (TDP) 15 W (included in the CPU power)

24 Technology and components

Integrated Graphics Controller Intel UHD Graphics 620 (8th Generation Intel Core)

Display Support On System:

HDMI 2.0

USB Type-C

Maximum Vertical Refresh Rate Up to 85 Hz depending on resolution

Operating Systems Graphics/ Video API Support DirectX 11 (Windows 7/8.1), DirectX 12 (Windows 10), OpenGL 4.3

Supported Resolutions and Max Refresh Rates (Hz) (Note: Analog

and/or digital) System ports:

• Max Digital: (HDMI) 4096x2304@24 Hz

• Analog: (VGA) system (14 inches/15 inches) or docking

2048x1152 @60 Hz

Docked:

• Max Digital: (DisplayPort 1.2) 3860 x2160 @60 Hz

• Max Digital: (SL-DVI) 1920x1080 @60 Hz

• Analog: (VGA) system (14 inches/15 inches) 2048x1152 @60

For 3 displays:

• (native or docked) up to 1920x1200 max resolution each

Numbers of Displays Supported • System Ports - 3 displays max with LCD plus 1 display max on

each output (HDMI, VGA (14 inches/15 inches)

• Docked - 3 displays max (combo of LCD, VGA, DP, HDMI)

Intel HD Graphics 520

Table 8. Intel HD Graphics 520 Graphics specification

Integrated Graphics Controller Intel UHD Graphics 620 (8th Generation Intel Core)

Bus Type Internal PCIe

Memory Interface N/A (unified memory architecture)

Graphics Level GT2

Estimated Maximum Power Consumption (TDP) 15 W (included in the CPU power)

Display Support On System:

HDMI 2.0

USB Type-C

Maximum Vertical Refresh Rate Up to 85 Hz depending on resolution

Operating Systems Graphics/ Video API Support DirectX 11 (Windows 7/8.1), DirectX 12 (Windows 10), OpenGL 4.3

Supported Resolutions and Max Refresh Rates (Hz) (Note: Analog

and/or digital) System ports:

• Max Digital: (HDMI) 4096x2304@24 Hz

• Analog: (VGA) system (14 inches/15 inches) or docking

2048x1152 @60 Hz

Docked:

• Max Digital: (DisplayPort 1.2) 3860 x2160 @60 Hz

• Max Digital: (SL-DVI) 1920x1080 @60 Hz

• Analog: (VGA) system (14 inches/15 inches) 2048x1152 @60

For 3 displays:

• (native or docked) up to 1920x1200 max resolution each

Technology and components 25

Integrated Graphics Controller Intel UHD Graphics 620 (8th Generation Intel Core)

Numbers of Displays Supported • System Ports - 3 displays max with LCD plus 1 display max on

each output (HDMI, VGA (14 inches/15 inches)

• Docked - 3 displays max (combo of LCD, VGA, DP, HDMI)

Intel HD Graphics 520

The Intel HD Graphics 520 (GT2) is an integrated graphics unit, which can be found in various ULV (Ultra Low Voltage) processors of the

Skylake generation. This GT2 version of the Skylake GPU offers 24 Execution Units (EUs) clocked at up to 1050 MHz (depending on the

CPU model). Due to its lack of dedicated graphics memory or eDRAM cache, the HD 520 has to access the main memory (2x 64-bit

DDR3L-1600/DDR4-2133).

Performance

The exact performance of the HD Graphics 520 depends on various factors like L3 cache size, memory configuration (DDR3/DDR4) and

maximum clock rate of the specific model. The fastest versions Core i7-6600U should perform similar to a dedicated GeForce 820M and

handles modern games (as of 2015) in low settings.

Features

The revised video engine now decodes H.265/HEVC completely in hardware and more efficiently than before. Displays can be connected

using a DP 1.2/eDP 1.3 (max. 3840 x 2160 @ 60 Hz), whereas HDMI is limited to the older version 1.4a (max. 3840 x 2160 @ 30 Hz).

However, HDMI 2.0 can be added using a DisplayPort converter. Up to three displays can be controlled simultaneously.

Power Consumption

The HD Graphics 520 can be found in mobile processors specified at 15 W TDP and is therefore suited for compact laptops and

Ultrabooks.

Key Specifications

The following table contains the key specifications of the Intel HD Graphics 520:

Table 9. Key specifications

Specification Intel HD Graphics 520

Codename Skylake GT2

Architecture Intel Gen 6 (Skylake)

Pipelines 24 — unified

Core Speed 300 — 1050 (Boost) MHz

Memory Type DDR3/DDR4

Memory Bus Width 64/128 bit

Shared Memory Yes

Technology 14 nm

26 Technology and components

Specification Intel HD Graphics 520

Features QuickSync

DirectX DirectX 12 (FL 12_1)

Max. Displays Supported Up to 3

DP 1.2/eDP 1.3 max. resolution 3840 x 2160 @ 60 Hz

HDMI max. resolution 3840 x 2160 @ 30 Hz

Intel HD/UHD Graphics 620

The Intel HD/UHD Graphics 620 (GT2) is an integrated graphics unit, which can be found in various ULV (Ultra Low Voltage) processors

of the Skylake generation. This GT2 version of the Skylake GPU offers 24 Execution Units (EUs) clocked at up to 1050 MHz (depending

on the CPU model). Due to its lack of dedicated graphics memory or eDRAM cache, the HD 520 has to access the main memory (2x 64-

bit DDR3L-1600/DDR4-2133).

Performance

The exact performance of the HD/UHD Graphics 620 depends on various factors like L3 cache size, memory configuration (DDR3L/

DDR4) and maximum clock rate of the specific model.

Features

The revised video engine now decodes H.265/HEVC completely in hardware and more efficiently than before. Displays can be connected

using a DP 1.2/eDP 1.3 (max. 3840 x 2160 @ 60 Hz), whereas HDMI is limited to the older version 1.4a (max. 3840 x 2160 @ 30 Hz).

However, HDMI 2.0 can be added using a DisplayPort converter. Up to three displays can be controlled simultaneously.

Power Consumption

The HD Graphics 620 can be found in mobile processors specified at 15 W TDP and is therefore suited for compact laptops and

Ultrabooks.

Key Specifications

The following table contains the key specifications of the Intel HD Graphics 620:

Table 10. Key specifications

Specification Intel HD/UHD Graphics 620

Codename Skylake GT2

Architecture Intel Gen 6 (Skylake)

Pipelines 24 — unified

Core Speed 300 — 1050 (Boost) MHz

Memory Type DDR3/DDR4

Memory Bus Width 64/128 bit

Technology and components 27

Specification Intel HD/UHD Graphics 620

Shared Memory Yes

Technology 14 nm

Features QuickSync

DirectX DirectX 12 (FL 12_1)

Max. Displays Supported Up to 3

DP 1.2/eDP 1.3 max. resolution 3840 x 2160 @ 60 Hz

HDMI max. resolution 3840 x 2160 @ 30 Hz

AMD Radeon 540 Graphics

Table 11. Radeon 540 Graphics specifications

Graphics Controller AMD Radeon 540 Graphics

Graphics memory 2 GB GDDR5

Bus type PCIe x16 Gen3

Memory Interface 64-bit

Clock Speeds Up to 1124 MHz

Estimated Maximum Power Consumption (TDP) 50W TGP (GPU + frame buffer)

Display Support HDMI/mDP/eDP/USB-C

Maximum Color Depth Maximum 4:4:4 Color Depth:12 (bits per pixel)

Maximum Vertical Refresh Rate Up to 85 Hz depending on resolution

Operating Systems Graphics/ Video API Support DirectX 12, OpenGL 4.5

Supported Resolutions and Max Refresh Rates (Hz) (Note: Analog

and/or digital)

• Single DisplayPort 1.4 - 5120 x 2880 @ 60 Hz

• Dual DisplayPort 1.4 - 5120 x 2880 @ 60 Hz

Numbers of Display Support Up to five displays operating at 4096 x 2160 @60 Hz

AMD Radeon RX 540 Graphics

Table 12. Radeon RX 540 graphics specifications

Graphics Controller AMD Radeon RX 540 Graphics

Graphics memory 4 GB GDDR5

Bus type PCIe x16 Gen3

Memory Interface 128 bit

Clock Speeds Up to 1219 MHz

Estimated Maximum Power 50W TGP (GPU + frame buffer)

Display Support eDP/DVI/ DisplayPort/HDMI

Maximum Color Depth Maximum 4:4:4 Color Depth:12 (bits per pixel)

28 Technology and components

Graphics Controller AMD Radeon RX 540 Graphics

Maximum Vertical Refresh Rate Up to 395 Hz at 1920 x 1080

Up to 118 Hz at 3840 x 2160

Operating Systems Graphics/ Video API Support DirectX 12, OpenGL 4.5

Supported Resolutions and Max Refresh Rates (Hz) • Max Digital : Single DisplayPort 1.4 - 5120 x 2880 @ 60 Hz

(mDP/USB Type-C to DP)

• Max Digital : Dual DisplayPort 1.4 - 5120 x 2880 @ 60 Hz

(mDP/USB Type-C to DP)

Numbers of Display Support Up to five displays operating at 4096 x 2160 @60 Hz

Corning Gorilla Glass

Corning Gorilla Glass 5: Corning’s latest composition was formulated to address breakage the #1 consumer complaint, according to

Corning’s research. The new glass is just as thin and light as previous versions, but has been formulated to deliver dramatically improved

native damage resistance allowing improved in-field performance. Corning Gorilla Glass 5 has been tested for performance when

subjected to sharp contact damage, such as asphalt and other real-world surfaces.

Benefits

• Enhanced retained strength after use.

• High resistance to scratch and sharp contact damage.

• Improved drop performance.

• Superior surface quality.

Applications

• Ideal protective cover for electronic displays in:

• Smartphones

• Laptop and tablet computer screens

• Wearable devices

• Touchscreen devices

• Optical components

• High strength glass articles

Dimensions

Thickness: 0.7 mm

Viscosity

Table 13. Viscosity

Parameters Vectors

Softening Point (107.6 poises) 884˚C

Annealing Point (1013.2 poises) 623˚C

Strain Point (1014.7 poises) 571˚C

Properties

Table 14. Properties

Density 2.43 g/cm

Technology and components 29

Youngs Modulus 76.7 GPa

Poissons Ratio 0.21

Shear Modulus 31.7 GPa

Vickers Hardness (200 g load)

• Un-strengthened

• Strengthened

489 kgf/mm2

596 kgf/mm2

Fracture Toughness 0.69 MPa m0.5

Coefficient of Expansion (0 ˚C - 300 ˚C) 78.8 x 10-7 /°C

Chemical Strengthening

Capability of >850MPa CS, at 50 µm Depth Of Layer(DOL)

Specifications subject to change

Optical

Table 15. Optical

Refractive Index (590 nm)

Core glass** 1.50

Compression layer 1.51

Photo-elastic constant 30.3 nm/cm/MPa

** Core index is used for FSM-based measurements since it is unaffected by ion-exchange conditions.

Chemical Durability

Durability is measured via weight loss per surface area after immersion in the solvents shown below. Values are highly dependent upon

actual testing conditions. Data reported is for Corning Gorilla Glass 5.

Table 16. Chemical Durability

Reagent Time Temperature (ºC) Weight Loss (mg/cm2)

HCl - 5% 24 hrs 95 5.9

NH4F:HF - 10% 20 min 20 1.0

HF - 10% 20 min 20 25.2

NaOH - 5% 6 hrs 95 2.7

Electrical

Table 17. Electrical

Frequency (MHz) Dielectric Constant Loss Tangent

54 7.08 0.009

163 7.01 0.010

272 7.01 0.011

272 7.00 0.010

490 7.99 0.010

599 7.97 0.011

30 Technology and components

Frequency (MHz) Dielectric Constant Loss Tangent

912 7.01 0.012

1499 6.99 0.012

1977 6.97 0.014

2466 6.96 0.014

2986 6.96 0.014

Terminated coaxial line similar to that outlined in NIST Technical Notes 1520 and 1355-R

Putting Corning Gorilla Glass 5 to the test.

• Greater damage resistance (upto 1.8X) with deep abrasion.

• Faster chemical strengthening with high Compressive Stress and deeper depth of compression

• Shallower check depth with higher abrasions levels

• Enables thickness reduction

Pen Usage

Your computer uses several input devices. The standard external USB keyboard and mouse are present, plus you can opt for the

electrostatic pen/stylus or use your finger as an input device.

Using the Pen as a 'Mouse'

You can use the pen the same way you use a mouse or touch pad with a laptop computer. Holding the pen near the display makes a small

cursor appear. Moving the pen moves the cursor. The following table describes how to use the pen.

Table 18. Pen functions

Action Function

Gently tap the pen tip on the screen Same as a single-click on a mouse.

Gently tap the pen tip twice in quick succession on the screen. Same as a double-click on a mouse.

Touch the pen on the screen and hold it in place momentarily until

Windows draws a complete circle around the cursor.

Same as a right-click on a mouse.

Using the Pen as a Pen

The handwriting recognition software makes it easy to enter text into your applications with the pen. Some applications, such as Windows

Journal, allow you to write with the pen directly into the application window.

Tablet PC Input Panel

When an application does not directly support pen input, you can use the Tablet PC Input Panel to enter text into your application. If you

tap in an editable area, the Tablet PC Input Panel icon appears. Tapping the icon makes the Input Panel slide out from the edge of the

display.

Technology and components 31

You can move the Input Panel tab by dragging it up or down along the edge of the screen. Then, when you tap it, the Input Panel opens

at the same horizontal location on the screen that the tab appears.

Pen Flicks

Pen flicks enable you to use the pen to perform actions that normally require a keyboard, such as pressing <Page Up> or using the

directional arrow keys. Pen flicks are quick, directional gestures. Draw a short line in one of eight directions. When a pen flick is recognized,

the Tablet PC performs the action assigned.

You can modify the default pen flick settings:

1. Click Start > Control Panel > Pen and Touch and click the Flicks tab.

2. Modify the settings and click OK.

32 Technology and components

Media Card Readers

NOTE: The media card reader is integrated into the system board on portable systems. If there is a hardware failure or

the reader malfunctions, replace the system board.

The media card reader expands the usefulness and functionality of portable systems, especially when used with other devices such as

digital cameras, portable MP3 players, and handheld devices. All these devices use a form of media card to store information. Media card

readers allows for easy transfer of data between these devices.

Several different types of media or memory cards are available today. Below is a list of the different types of cards that work in the media

card reader.

SD Card Reader

Technology and components 33

1. Memory Stick

2. Secure Digital (SD)

3. Secure Digital High Capacity (SDHC)

4. Secure Digital eXtended Capacity(SDXC)

UEFI BIOS

UEFI is an acronym for Unified Extensible Firmware Interface. The UEFI specification defines a new model for the interface between

personal computer operating systems and platform firmware. The interface consists of data tables that contain platform related

information, plus boot and runtime service calls that are available to the operating system and its loader. Together, these provide a

standard environment for booting an operating system and running pre-boot applications. One of the main differences between BIOS and

UEFI is the way applications are coded. Assembler was used if functions or applications had to be coded for the BIOS while a higher level

language code will be used to program the UEFI.

Dell UEFI BIOS implementation will supersede the existing two different sets of BIOS in the portables and desktop products into one single

UEFI BIOS moving forward.

Important Information

There is no difference in between the conventional BIOS and the UEFI BIOS unless the UEFI option is checked in the 'Boot List Option'

setting in the BIOS page. This will allow the user to create a UEFI boot option list manually without affecting the existing boot priority list.

With the implementation of UEFI BIOS, the changes are more related to the manufacturing tools and functionalities with very minimal

impact to the customer's usages.

Few things to remember are:

• If customers have a UEFI boot media and ONLY if they have UEFI boot media (either in the optical media or via USB storage), the

one-time boot menu will show an additional section listing the UEFI boot options. If they don't have UEFI boot media attached, they

will never see this option. Almost all will never get to see this option unless the UEFI boot option is specified manually through the

'Boot Sequence' settings.

• How to change Service Tag/Owner Tag?

When the service technician replaces a system board, he's required to set the service tag upon the system starts up at one time off

basis. Failure to set a service tag may result system battery not being able to charge. Therefore, it is very important that the service

technician set the correct system service tag. If a wrong service tag is set, there's no way to reset it and the technician will have to

place order for another system board replacement.

• How to change Asset tag information?

To change the Asset tag information, we can use one of the following software utilities.

Portables Technology Dell Command Configure toolkit

Customers may also report that after a motherboard replacement, the asset field is already populated in the system BIOS, and needs to be

cleared or set. For older systems and all newer systems with the UEFI BIOS platform, customers can download the Dell Command

Configure Toolkit (DCC) to customize the BIOS options or even change the ownership or asset tag from within Windows. This technology

is described in Software and Troubleshooting section.

Systems management - From on-premises to the

cloud

Dell Client Command Suite - a free toolkit available for download, for all OptiPlex and Latitude PCs at https://dell.com/command,

automates and streamlines systems management tasks, saving time, money, and resources. It consists of the following modules that can

be used independently, or with a variety of systems management consoles such as SCCM.

Dell Command | Deploy enables easy operating system (OS) deployment across all major OS deployment methodologies and provides

numerous system-specific drivers that have been extracted and reduced to an OS-consumable state.

Dell Command l Configure is a graphical user interface (GUI) admin tool for configuring and deploying hardware settings in a pre-OS or

post-OS environment, and it operates seamlessly with SCCM and Airwatch and can be self-integrated into LANDesk and KACE. Simply,

this is all about the BIOS. Command l Configure allows you to remotely automate and configure over 150+ BIOS settings for a personalized

user experience.

34 Technology and components

Dell Command l PowerShell Provider can do the same things as Command l Configure, but with a different method. PowerShell is a

scripting language that allows customers to create a customized and dynamic configuration process.

Dell Command l Monitor is a Windows Management Instrumentation (WMI) agent that provides IT admins with an extensive inventory

of the hardware and health-state data. Admins can also configure hardware remotely by using command line and scripting.

Dell Command | Update (end-user tool) is factory-installed and allows admins to individually manage and automatically present and

install Dell updates to the BIOS, drivers, and software. Command l Update eliminates the time-consuming hunting and pecking process of

update installation.

Dell Command l Update Catalog provides searchable metadata that allows the management console to retrieve the latest system-

specific updates (driver, firmware or BIOS). The updates are then delivered seamlessly to end-users using the customer's systems

management infrastructure that is consuming the catalog (like SCCM).

Dell Command | vPro Out of Band console extends hardware management to systems that are offline or have an un-reachable OS

(Dell exclusive features).

Dell Command | Integration Suite for System Center - This suite integrates all the key components of the Client Command Suite into

Microsoft System Center Configuration Manager 2012 and Current Branch versions.

Dell Client Command Suite's integration with VMware Workspace ONE Powered by AirWatch, now allows customers to manage their Dell

client hardware from the cloud, using a single Workspace ONE console.

Out-of-Band Systems Management- Intel vPro and Intel

Standard Manageability

Intel vPro and Intel Standard Manageability must be configured in the Dell factory at the time of purchase, as they are NOT field

ungradable. They offer out-of-band management and DASH compliance.

Intel vPro

Available with Intel Core i5 and i7 processors and offers the most complete set of out-of-band management features including KVM, IPv6

support, graceful shutdown, and all the features from previous versions of vPro. It uses the latest version of Intel's Active Management

Technology (AMT).

To learn more about vPro, visit Intel's website at https://www.intel.com/content/www/us/en/architecture-and-technology/vpro/vpro-

platform-general.html.

A unique and new Dell Remote Provisioning feature for Intel vPro quickly activates vPro capabilities on a PC, reducing vPro set-up time

from months to less than an hour. The Dell Remote Provisioning feature for Intel vPro is available as a part of the module: Dell Command

| Integration Suite for Systems Center

Intel Standard Manageability (ISM)

ISM offers a limited set of out-of-band features like remote power on/off, Serial-over-LAN redirect, Wake-on-LAN, etc.

To learn more about Intel ISM, visit Intel's website at: https://software.intel.com/en-us/blogs/2009/03/27/what-is-standard-

manageability.

Trusted Platform Module

Trusted Platform Module (TPM) is a dedicated cryptoprocessor designed to secure hardware by integrating cryptographic keys into

devices. A software can use a Trusted Platform Module to authenticate hardware devices. As each TPM chip has a unique and secret

RSA key burned in as it is produced, it can perform the platform authentication.

NOTE: Trusted Platform Module (TPM) is part of the system board. In an event of system board replacement, the

encryption needs to be suspended in the OS and re-enabled on new system board's BIOS prior to resuming the

encryption.

CAUTION: Attempt to replace the system board without prior suspending the encryption, will cause operating system

corruption and may eventually lead to No-Boot scenario.

Technology and components 35

Fingerprint Reader

This topic explains the software used in fingerprint reader

The Portables Technology has an integrated fingerprint reader located on the palm rest to the right of the touch pad. The fingerprint

reader is an option, so not all systems have it. Included with the driver for the fingerprint reader is a software package from Dell

ControlVault, that provides functionality for the device. Dell provides all support for the software, same as on the Latitude systems.

Dell ControlVault Software

The software package for the fingerprint reader is ControlVault by Dell. It provides the following functionality to the fingerprint reader:

• Uses the fingerprint reader for Windows® logon and system start-up password authentication

• Registers websites and Windows applications for password replacement

• Launches a favorite application with a finger swipe

• Stores confidential information in an encrypted folder

To gain any of this functionality, a user must first enroll fingerprints. An easy-to-follow wizard guides the user through the enrollment

process. The user can choose to save fingerprints to the hard drive or the fingerprint reader

NOTE: A user should enroll more than one finger's print.

USB features

Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral

devices like mice, keyboards, external drivers, and printers.

Let's take a quick look on the USB evolution referencing to the table below.

Table 19. USB evolution

Type Data Transfer Rate Category Introduction Year

USB 2.0 480 Mbps High Speed 2000

USB 3.0/USB 3.1 Gen 1 5 Gbps Super Speed 2010

USB 3.1 Gen 2 10 Gbps Super Speed 2013

USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)

For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and

yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1

finally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1

features are as follows:

• Higher transfer rates (up to 5 Gbps)

• Increased maximum bus power and increased device current draw to better accommodate power-hungry devices

• New power management features

• Full-duplex data transfers and support for new transfer types

• Backward USB 2.0 compatibility

• New connectors and cable

The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.

36 Technology and components

Speed

Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and Full-

Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and Full-Speed USB mode,

commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to

maintain backward compatibility.

USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:

• An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).

• USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more for two

pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.

• USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold

increase in theoretical bandwidth.

With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high

megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the

480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum.

Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with

overheads. At this speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.

Applications

USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB

video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine

that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps

throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will find its way

into some products that previously weren't USB territory, like external RAID storage systems.

Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:

• External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives

• Portable USB 3.0/USB 3.1 Gen 1 Hard Drives

• USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters

• USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers

• USB 3.0/USB 3.1 Gen 1 Solid-state Drives

• USB 3.0/USB 3.1 Gen 1 RAIDs

• Optical Media Drives

• Multimedia Devices

• Networking

• USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs

Technology and components 37

Compatibility

The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,

while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of

the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as

before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only

come into contact when connected to a proper SuperSpeed USB connection.

USB Powershare

USB PowerShare is a feature which allows for external USB devices (i.e. cellular phones, portable music players, etc.) to charge using the

portable system's battery.

Only the USB connector with a SS+USB+Battery--> icon, can be used.

This functionality is enabled in the system setup under the On Board Devices heading. You can select how much of the battery's charge

can be used as well (pictured below). If you set the USB PowerShare to 25%, the external device is allowed to charge until the battery

reaches 25% of full capacity (e.g. 75% of the portable's battery charge is used up).

USB Type-C

USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standards like USB 3.1 and USB

power delivery (USB PD).

Alternate Mode

USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single

connector standard that every device should be able to use. USB Type-C ports can support a variety of different protocols using

“alternate modes,” which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types of connections from that

single USB port

USB Power Delivery

The USB PD specification is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile devices often

use a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your phone, but that's about

it. A laptop might require up to 60 watts, for example. The USB Power Delivery specification ups this power delivery to 100 watts. It's bi-

directional, so a device can either send or receive power. And this power can be transferred at the same time the device is transmitting

data across the connection.

This could spell the end of all those proprietary laptop charging cables, with everything charging via a standard USB connection. You could

charge your laptop from one of those portable battery packs you charge your smartphones and other portable devices from today. You

could plug your laptop into an external display connected to a power cable, and that external display would charge your laptop as you used

it as an external display — all via the one little USB Type-C connection. To use this, the device and the cable have to support USB Power

Delivery. Just having a USB Type-C connection doesn't necessarily mean they do.

38 Technology and components

USB Type-C and USB 3.1

USB 3.1 is a new USB standard. USB 3's theoretical bandwidth is 5 Gbps, while USB 3.1's is 10 Gbps. That's double the bandwidth, as fast

as a first-generation Thunderbolt connector. USB Type-C isn't the same thing as USB 3.1. USB Type-C is just a connector shape, and the

underlying technology could just be USB 2 or USB 3.0. In fact, Nokia's N1 Android tablet uses a USB Type-C connector, but underneath

it's all USB 2.0 — not even USB 3.0. However, these technologies are closely related.

Ethernet

The Intel I219LM Jacksonville WGI219LM family of Gigabit Ethernet controllers provides compact, single-port integrated physical layer

devices that connect to the Intel Skylake chipsets.

The Intel WGI219LM supports the latest Ethernet security standard known as MACsec3 (IEEE standard 802.1ae). The Intel WGI219LM is

the corporate LAN product with support for Intel vPro; technology, Intel AMT2, Energy Efficient Ethernet (802.3az), MACsec (802.1ae),

Intel SIPP, iSCSI Boot, Server OS support.

Product Features

General

• 10 BASE-T IEEE 802.3 specification conformance

• 100 BASE-TX IEEE 802.3 specification conformance

• 1000 BASE-T IEEE 802.3 specification conformance

• Energy Efficient Ethernet (EEE)

• IEEE 802.3az support [Low Power Idle (LPI) mode]

• IEEE 802.3u autonegotiation conformance

• Supports carrier extension (half duplex)

• Loopback modes for diagnostics

• Advanced digital baseline wander correction

• Automatic MDI/MDIX crossover at all speeds of operation

• Automatic polarity correction

• MDC/MDIO management interface

• Flexible filters in PHY to reduce integrated LAN controller power

• Smart speed operation for automatic speed reduction on faulty cable plants

• PMA loopback capable (no echo cancel)

• 802.1as/1588 conformance

• Power Optimizer Support

• Intel Stable Image Platform Program (SIPP)

• iSCSI Boot

• Network proxy/ARP Offload support

• Up to 32 programmable filters

• No support for Gb/s half-duplex operation

Security and Manageability

• Intel vPro support with appropriate Intel chipset components

Performance

• Jumbo Frames (up to 9 Kb)

• 802.1Q & 802.1p

• Receive Side Scaling (RSS)

• Two Queues (Tx & Rx)

Technology and components 39

Power

• Ultra Low Power at cable disconnect (<1 mW) enables platform support for connected standby

• Reduced power consumption during normal operation and power down modes

• Integrated Intel Auto Connect Battery Saver (ACBS)

• Single-pin LAN disable for easier BIOS implementation

• Fully integrated Switching Voltage Regulator (iSVR)

• Low Power LinkUp(LPLU)

MAC/PHY Interconnect

• PCIe-based interface for active state operation (S0 state)

• SMBus-based interface for host and management traffic (Sx low power state)

Package/Design

• 48-pin package, 6x6mm with a 0.4 mm lead pitch and an Exposed Pad for ground

• Three configurable LED outputs

• Integrated MDI interface termination resistors to reduce BOM costs

• Reduced BOM cost by sharing SPI flash with PCH

HDMI 2.0

This topic explains the HDMI 2.0 and its features along with the advantages.

HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an

interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or

video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable

reduction and content protection provisions. HDMI supports standard, enhanced, or high-definition video, plus multichannel digital audio

on a single cable.

HDMI 2.0 Features

•HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled

devices without a separate Ethernet cable

40 Technology and components

•Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio

system, eliminating the need for a separate audio cable

•3D - Defines input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications

•Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings

based on content type

•Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics

•4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema

systems used in many commercial movie theaters

•HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p

•Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique

demands of the motoring environment while delivering true HD quality

Advantages of HDMI

• Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.

• Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a

simple, cost-effective manner

• Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound

• HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables

currently used in A/V systems

• HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality

Software and Troubleshooting

Chipsets

All laptops or notebook communicate with the CPU through the chipset. This laptop is shipped with the Intel Sky Lake or Kaby Lake

chipset.

Identifying the chipset in Device Manager on Windows 10

1. Click All Settings on the Windows 10 Charms Bar.

2. From the Control Panel, select Device Manager.

3. Expand System Devices and search for the chipset.

Technology and components 41

Identifying chipset in Device Manager on Windows 7

1. Click Start → Control Panel → Device Manager.

2. Expand System Devices and search for the chipset.

Intel chipset drivers

Verify if the Intel chipset drivers are already installed in the laptop.

Table 20. Intel chipset drivers

Before installation After installation

Downloading the chipset driver

1. Turn on the computer.

2. Go to Dell.com/support.

3. Click Product Support, enter the Service Tag of your computer, and then click Submit.

NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

4. Click Drivers and Downloads.

5. Select the operating system installed in your computer.

6. Scroll down the page, expand Chipset, and select your chipset driver.

7. Click Download File to download the latest version of the chipset driver for your computer.

42 Technology and components

8. After the download is complete, navigate to the folder where you saved the driver file.

9. Double-click the chipset driver file icon and follow the instructions on the screen.

Processor

Identifying processors in Windows 10

1. Tap Search the Web and Windows.

2. Type Device Manager.

3. Tap Processor.

The basic information of the processor is displayed.

Identifying processors in Windows 7

1. Click Start > Control Panel > Device Manager.

2. Select Processor.

The basic information of the processor is displayed.

Verifying the processor usage in Task Manager

1. Press and hold the taskbar.

2. Select Start Task Manager.

The Windows Task Manager window is displayed.

3. Click the Performance tab in the Windows Task Manager window. The processor performance details are displayed.

Verifying the processor usage in Resource Monitor

1. Press and hold the taskbar.

2. Select Start Task Manager.

The Windows Task Manager window is displayed.

3. Click the Performance tab in the Windows Task Manager window.

The processor performance details are displayed.

4. Click Open Resource Monitor.

Technology and components 43

Verifying system memory

Windows 10

1. Tap the Windows button and select All Settings > System .

2. Under System, tap About.

Windows 10

1. From your desktop, start the Charms Bar.

2. Select Control Panel and then select System.

Windows 7

• Click Start → Control Panel → System.

Verifying system memory in system setup BIOS

1. Turn on or restart your system.

2. Perform the following actions after the Dell logo is displayed

• With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.

3. On the left pane, select Settings > General > System Information,

The memory information is displayed on the right pane.

Testing memory using ePSA

1. Turn on or restart your system.

2. Perform one of the following actions after the Dell logo is displayed:

• With keyboard press F12.

• The system displays one time boot menu and uses up and down arrow key to go to diagnostics and press enter to launch ePSA.

The Pre Boot System Assessment (PSA) starts on your system.

NOTE: If you wait too long and the operating system logo be displayed, continue to wait until you see the desktop.

Turn off the laptop and try again.

NOTE: ePSA can alternatively be launched by pressing and holding Fn+ Press Power button.

44 Technology and components

Display

Identifying the display adapter

1. Start the Search Charm and select Settings.

2. Type Device Manager in the search box and tap Device Manager from the left pane.

3. Expand Display adapters.

The display adapters are displayed.

Identifying the display adapter

1. On the taskbar, click or tap the search box, and then type Device Manger.

2. Click or tap Device Manager.

The Device Manager window is displayed.

3. Expand Display adapters.

Figure 7. Display adapters

Downloading drivers

1. Turn on the laptop.

2. Go to Dell.com/support.

3. Click Product Support, enter the Service Tag of your laptop, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your laptop model.

4. Click Drivers and Downloads.

5. Select the operating system installed on your laptop.

6. Scroll down the page and select the driver to install.

7. Click Download File to download the driver for your laptop.

8. After the download is complete, navigate to the folder where you saved the driver file.

9. Double-click the driver file icon and follow the instructions on the screen.

Adjusting brightness in Windows 10

To enable or disable automatic screen brightness adjustment:

1. Swipe-in from the right edge of the display to access the Action Center.

2. Tap or click All Settings > System > Display.

3. Use the Adjust my screen brightness automatically slider to enable or disable automatic-brightness adjustment.

Technology and components 45

NOTE: You can also use the Brightness level slider to adjust the brightness manually.

Adjusting brightness in Windows 7

To enable or disable automatic screen brightness adjustment:

1. Click Start → Control Panel → Display.

2. Use the Adjust brightness slider to enable or disable automatic-brightness adjustment.

NOTE: You can also use the Brightness level slider to adjust the brightness manually.

Changing the screen resolution

1. Press and hold the desktop screen and select Display Settings.

2. Tap or click Advanced display settings.

3. Select the required resolution from the drop-down list and tap Apply.

Connecting to external display devices

Follow these steps to connect your laptop to an external display device:

1. Ensure that the external display device is turned on and plug the external display device cable into a video port on your laptop.

2. Press the Windows logo+P key.

3. Select one of the following modes:

• PC screen only

• Duplicate

• Extend

• Second Screen only

NOTE: For more information, see the document that shipped with your display device.

Changing the display settings in Intel HD Graphics Control Panel

1. Right-click your desktop and select Graphics Properties to launch the Intel HD Graphics Control Panel.

46 Technology and components

2. Click Display.

3. Change the display settings as required.

Using touch screen in Windows 8/ Windows 10

Follow these steps to enable or disable the touch screen:

1. Go to the Charms Bar and tap All Settings .

2. Tap Control Panel.

3. Tap Pen and Input Devices in the Control Panel.

4. Tap the Touch tab.

5. Select Use your finger as an input device to enable the touch screen. Clear the box to disable the touch screen.

Touchscreen Troubleshooting

If the touchscreen is not able to access items along the edges of the LCD, it may need to be calibrated. To calibrate the touchscreen,

complete the following steps:

Touchscreen Calibration

Start > Control Panel > Tablet PC Settings > choose Calibrate...You can choose to calibrate Pen input or Touch input.

Perform the point calibrations that appear on the screen to correct the linearity problems.

Touchscreen Sensitivity

The touch screen may start to lose its sensitivity due to foreign particles (such as sticky notes) that are blocking the touch sensors. To

remove these particles:

• Turn off the computer.

• Disconnect the AC adapter cable from the wall outlet.

NOTE: Do not use water or a cleaning liquid to wipe the touch screen.

• Use a clean, lint-free cloth (you may spray mild, non-abrasive cleaner or water on the cloth if needed, but not on the screen) and wipe

the surface and sides of the touch screen to remove any dirt or fingerprints.

Application Promise

Consistent experience across form factors is what's necessary - a user can download any application from the Windows Store and it runs

great on their machine. There is no application that runs great on one device but not on another. This means developers can target all

Windows 8 and this version of Windows touch devices without worrying about the quality of touch devices depending on the type of form

factor. For example, all Windows 8 touch devices require supporting a minimum of five simultaneous touches. All touch points require

meeting requirements of 25 ms initial touch-down hardware latency and 15 ms subsequent contacts hardware latency. Game developers

can design features based on fast and responsive five simultaneous touch points support across all Windows 8 touch devices.

Technology and components 47

Cleaning the display

1. Check for any smudges or areas that must be cleaned.

2. Use a microfiber cloth to remove any obvious dust and gently brush off any dust particles.

3. Proper cleaning kits should be used to clean and keep your display in a crisp clear pristine condition.

NOTE: Never spray any cleaning solutions directly on the screen; spray it to the cleaning cloth.

4. Gently wipe the screen in a circular motion. Do not press hard on the cloth.

NOTE: Do not press hard or touch the screen with your fingers or you may leave oily prints and smears.

NOTE: Do not leave any liquid on the screen.

5. Remove all excess moisture as it may damage your screen.

6. Let the display dry thoroughly before you turn it on.

7. For stains that are hard to remove, repeat this procedure till the display is clean.

Troubleshooting Touchpad

Most touch pad issues are erratic movement or no movement at all. Since erratic movement is the more common problem, it is covered

first.

Erratic Pointer Movement

Here are some easy steps to take to determine the problem with a touch pad demonstrating erratic pointer movement:

1. Get the latest driver from Dell support site - Most problems can be corrected with a simple driver download. This should always be one

of the first steps when diagnosing any touch pad problem.

2. Check for hand and finger placement - The most common cause of random pointer movement is that the touch pad senses a finger or

part of the hand near the surface of the device.

• Have the customer attempt to use the touch pad normally but to pay attention to the location of his or her hands and fingers. Are

any straying too close to the touch pad?

• Adjust the Touch Sensitivity and Touch and check settings in the Touch Pad Settings section of the Dell Touchpad Properties.

3. Try an external mouse - Does this problem happen with an external mouse attached?

• The Device Select section of the Dell Touchpad Properties has options to enable or disable the touch pad or external mouse. Try

several combinations of these settings.

• If the problems only occur when the touch pad is enabled and do not occur any time a mouse or other external device is used, then

the issue is related to the touch pad.

4. Check for mechanical problems - If the problem cannot be corrected by adjusting the settings mentioned above and only occurs with

the touch pad enabled and then this could indicate a mechanical problem.

• Press down on the palm rest on first the left side of the touch pad and then the right. See if the cursor starts moving on its own.

• Run ePSA Diagnostics and try to recreate the problems there. If either of these situations occurs, replace the palm rest.

No Pointer Movement

No pointer movement from the touch pad (or track stick, if available) usually is the result of one of two things: The touch pad has been

disabled in the driver interface, or the touch pad cable is damaged or disconnected. Follow the steps below to determine the problem.

1. Connect an external mouse - In either situation, an external mouse should still function. If it does not, try booting into Safe Mode and

testing both devices again.

2. Enable the touch pad in the driver settings - Using the external mouse (or key strokes if no mouse is available), go into the Dell

Touchpad Properties. Go to the Device Select section and enable the touch pad. If already enabled, get the latest driver from Dell

support site.

3. Test the device in Dell ePSA Diagnostics - To eliminate a potential software problem, run the Dell ePSA Diagnostics and test the

device here.

4. Check for mechanical problems - As a last resort, press down on the palm rest where the touch pad connector is located on the

system board. If the pointer reacts in some way, then the cable may just need to be reseated. Otherwise, replace the palm rest.

48 Technology and components

Troubleshooting Your Pen

The stylus is the first component to be investigated in the event of a suspected problem with the digitizer.

Ensure that you perform the following steps:

1. Verify the pen tip is in good shape (free of chips, excessive wear, etc.).

2. Replace the pen tip with a new one or the one that is in good condition.

3. Verify that the touch capabilities are not affected.

4. Switch to touch mode and see if the problem still exists.

5. If no symptoms persist in touch mode, the pen tip is the most likely suspect.

6. If the problem does persist in touch mode, run diagnostics and take the necessary steps depending on the results.

Realtek HD audio drivers

Verify if the Realtek audio drivers are already installed in the computer.

Table 21. Realtek HD audio drivers

Before installation After installation

Troubleshooting audio issues

This topics details the troubleshooting steps in resolving audio related issues specific to IDT92HD87 audio chip

No Audio

Determine if the problem is only on the internal or external speakers or both.

1. If the problem is external only, try reseating the speakers or headphones. Also try another set of speakers or headphones if available.

Check the speaker connector for damage. If the problem does not happen with different speakers, then the problem is related to the

external device. If it persists, then there is a problem with either the audio connector or the audio controller. Confirm this by running

Dell Diagnostics.

2. If the problem is internal only, try shaking the unit and see if the sound returns or plays intermittently. If it does, then a connection for

the speakers is loose and the unit needs service. If there is still no sound at all, then try deleting the hardware profile (if possible) and

recreating it. Test the speakers using Dell Diagnostics both internally and externally. If the problem only happens on the internal

speakers, then the speakers and possibly the system board need to be replaced.

If there is no audio from either internal or external speakers, then check the following:

1. Adjust the volume controls. Some systems also have an external volume control in addition to the one in the Windows® operating

system.

2. Check Device Manager and ensure the audio driver is installed correctly. Any problems indicated here can normally be resolved by

reinstalling the audio driver from the ResourceDVD or from dell.com/support.

3. If the audio is installed correctly in Windows but there still is no sound, run Dell Diagnostics on the audio controller. If these fail or no

sound is heard, then replace the system board. If audio does play during this test, then the problem is most likely software related.

Poor Sound Quality

1. Determine if the problem is related to a specific application or program. If so, the software may not be fully compatible with the audio

controller on the system. Check the software manufacturer´s website for any updates.

2. Update to the latest BIOS and driver from dell.com/support

3. Some problems can be caused by issues with the DirectX® API. Try downloading the latest version from Microsoft.

4. See if the problem occurs on both internal and external speakers. If isolated to only one of the two, follow the troubleshooting

mentioned above. Otherwise, run Dell Diagnostics to test the audio.

5. If the problem fails during the audio test, this is a hardware problem and the system needs service. If it does not, then a software

problem exists.

Technology and components 49

Sound from Only One Channel

1. The majority of the time, this problem happens only on external speakers. Reseating the speaker connection usually corrects the

problem.

2. Check the volume control in Windows and make sure the balance slider is not set all the way to one side.

3. If this problem is happening only on internal speakers, try shaking the unit to see if sound comes back or if it comes and goes

intermittently. If either of these occurs, a loose speaker connection most likely is the problem and the system needs service.

4. If this issue is happening only on external speakers and the previous steps did not help, then examine the audio connector for damage.

Test the system with Dell Diagnostics. If the problem persists there, then the audio connector needs to be replaced.

Camera features

This laptop comes with front-facing camera with the image resolution of 1280 x 720 (maximum).

NOTE: The camera is at the top center of the LCD.

Identifying the camera in Device Manager on Windows 10

1. In the Search box, type device manager, and tap to start it.

2. Under Device Manager, expand Imaging devices.

Identifying the camera in Device Manager on Windows 7

1. Click Start > Control Panel > Device Manager.

2. Expand Imaging devices.

Starting the camera

To start the camera, open an application that uses the camera. For instance, if you tap the Skype software that is shipped with the laptop,

the camera turns on. Similarly, if you are chatting on the internet and the application requests to access the webcam, the webcam turns

on.

Starting the camera application

1. Tap or click the Windows button and select All apps.

50 Technology and components

2. Select Camera from the apps list.

3. If the Camera App is not available in the apps list, search for it.

Hard drive options

This laptop supports M.2 SATA drives.

Identifying the hard drive in Windows 10

1. Tap or click All Settings on the Windows 10 Charms Bar.

Technology and components 51

2. Tap or click Control Panel, select Device Manager , and expand Disk drives.

The hard drive is listed under Disk drives.

Identifying the hard drive in Windows 7

1. Click Start > Control Panel > Device Manager.

The hard drive is listed under Disk drives.

2. Expand Disk drives.

Identifying the hard drive in the BIOS

1. Turn on or restart your system.

2. When the Dell logo appears, perform the following action to enter the BIOS setup program:

• With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.

The hard drive is listed under the System Information under the General group.

Intel Rapid Storage Technology

Overview

Intel® Rapid Storage Technology provides new levels of protection, performance, and expandability for desktop and mobile platforms.

Whether using one or multiple hard drives, users can take advantage of enhanced performance and lower power consumption. When

using more than one drive, the user can have additional protection against data loss in the event of a hard drive failure.

Intel Rapid Storage Technology was formerly known as Intel® Matrix Storage Manager. Starting with version 9.5, a brand new user

interface makes creating and managing your storage simple and intuitive. Combined with Intel Rapid Recover Technology, setting up data

protection can be accomplished easily with an external drive.

52 Technology and components

Valuable digital memories are protected against a hard drive failure when the system is configured for any one of three fault-tolerant RAID

levels: RAID 1, RAID 5, and RAID 10. By seamlessly storing copies of data on one or more additional hard drives, any hard drive can fail

without data loss or system downtime. When the failed drive is removed and a replacement hard drive is installed, data fault tolerance is

easily restored.

Intel Rapid Storage Technology can also improve the performance of disk intensive retrieval applications such as editing home video. By

combining from two to six drives in a RAID 0 configuration, data can be accessed on each drive simultaneously, speeding up response time

on data-intensive applications. Also, due to drive load balancing, even systems with RAID 1 can take advantage of faster boot times and

data reads.

Intel Rapid Storage Technology provides benefits to users of a single drive as well. Through AHCI, storage performance is improved

through Native Command Queuing (NCQ). AHCI also delivers longer battery life with Link Power Management (LPM), which can reduce

the power consumption of the chipset and Serial ATA (SATA) hard drive.

Installation Instructions

The Intel Rapid Storage Technology software can be install through the Resource DVD provided with the system. When you first launch

the installation file, you'll get the first screen as below:

Please remember to check on the "Install Intel® Control Center" otherwise the user graphical interface RAID management software would

not be install. Click 'Next' to continue the installation. Once the installation completes, user will get the "Intel Rapid Storage Technology"

icon on the Windows task bar:

Technology and components 53

Create a RAID Array

1. Double-click "Intel Rapid Storage Technology" icon, then below main screen appears.

2. Click the "Create" icon to create a RAID array. Here we take RAID 1 for example.

3. In "Select Volume Type", click "Real-time data protection (RAID 1)". Click "Next".

4. In "Configure Volume", you need to key-in the Volume Name with 1-16 letters, select the RAID disks, and then specify the volume size.

Click "Next"

54 Technology and components

5. In "Confirm Volume Creation", you may review the selected configuration. Then click "Create Volume".

6. The volume is created successfully. But you still need to partition your new volume by using Windows Desk Management before

adding any data. Click "OK".

7. You will see the current status.

Technology and components 55

8. In Windows Desk Management, you need to initialize a disk before Logical Disk Management can access it. Click "OK".

9. Right-click on Disk 0, click "New Simple Volume".

10. Then follow the instructions on the New Simple Volume Wizard.

56 Technology and components

11. Finally you can start to use RAID 1 function.

Dell Command Configure

Dell Command | Configure (Command | Configure) is a packaged software offering that provides configuration capability to business

client platforms. This product consists of a Command Line Interface (CLI) and Graphical User Interface (GUI) to configure various BIOS

features. You can use Command | Configure on Microsoft Windows Pre-installation Environment (Windows PE), Windows 7, Windows 8,

and Windows 8.1, Windows 10 operating systems, and Red Hat Enterprise Linux environments.

What’s new with Dell Command | Configure

The new features for the Dell Command | Configure includes:

• Dell Client Configuration Toolkit (CCTK) is re-branded as Dell Command | Configure (DCC).

• New User Interface.

• Support for Red Hat Enterprise Linux 7.0 Client version (64-bit) operating system.

• Support for x6 client platforms

• Support for Advanced System Management (ASM) 2.0 on Dell Precision™ Workstations for setting the non-critical upper threshold

values for cooling probes.

• Support for additional arguments: medium_high and medium_low for configuring the fan speed using --fanspeed option.

• Support for the following BIOS options:

• --backcamera.

• --fnlock

• --fnlockmode

• --gpsradio

Technology and components 57

• --keyboardbacklightonacpower

• --rearusb

• --sideusb

• --unmanagednic

Platforms Supported

These are the business clients platforms supported:

• Latitude™

• OptiPlex™

• Dell Precision Workstation Mobile

• Dell Precision Workstation

NOTE: Dell Command | Configure will not be pre-loaded for the customer upon purchase. Customers will be able to

download the software from the Dell support website.

Command | Configure Graphical User Interface

The Dell™ Command | Configure Graphical User Interface (Command | Configure GUI) displays all Basic Input/Output System (BIOS)

configurations supported by Command | Configure. Using the GUI, you can perform the following tasks:

• Create BIOS configuration for client systems

• Validate the BIOS configuration against the BIOS configuration of the host system

• Export the customized BIOS configurations as a configuration file (.ini/.cctk), Self-Contained Executable (SCE), shell script, or report

NOTE: To apply the configuration using Command Line Interface (CLI), run the required file (.ini , .cctk, or sce).

Accessing Command | Configure From a Windows System

Click Start > All Programs > Dell > Command | Configure > Command Configure Command Wizard.

Accessing Command | Configure From a Linux System

Navigate to the /opt/Dell/toolkit/bin directory.

58 Technology and components

Files And Folders of Command | Configure

The following table displays the files and folders of Command | Configure on a Windows system.

Table 22. Files And Folders configuration

Files/Folders Description

Command | Configure Command

Prompt

Allows access to the Command | Configure command prompt.

Configuration Wizard Allows access to the Command | Configure GUI.

Command | Configure WINPE Allows access to the Windows PE scripts to create a bootable image. For more details, see the Dell

Command | Configure Installation Guide.

Uninstall Uninstalls Command | Configure.

User’s Guide Online Provides access to the Command | Configure online documentation.

Launching The Command | Configure GUI

NOTE: The Command | Configure GUI is supported only on systems running the Microsoft® Windows operating system.

To launch the GUI, click Start > All Programs > Dell > Command Configure > Configuration Wizard or double-click the Dell

Configuration Wizard on the desktop. The screen below appears:

Command Line Interface

This chapter provides a general overview of the Command Line Interface (CLI) utility. It explains how to run the commands and the syntax

details of the command line options used to configure BIOS settings for the client systems.

Running Command | Configure Commands

You can run the Command | Configure commands in two ways:

• Using Command Prompt

Technology and components 59

• Using Bootable Image

Command Prompt

To run Command | Configure commands:

1. Click Start → All Program → Dell → Command Configure → Command Configure Command Prompt.

NOTE: If you are using Microsoft Windows Vista operating system or later, right-click Command | Configure

Command Prompt and select Run as administrator.

2. Navigate to the x86 or x86_64 directory depending on the architecture of the operating system.

3. Run the Command | Configure commands.

Bootable Image

To run Command | Configure commands:

1. Copy Dell Command | Configure with the International Organization for Standardization (ISO) image to a Compact disc (CD). For

more information, see Dell Command | Configure Installation Guide available at https://Dell.com/Command .

2. Boot the system that you want to configure from the CD.

3. Navigate to the Command Configure\x86 or Command Configure\x86_64 directory.

4. Run the Command | Configure commands.

Intel HD Graphics drivers

Verify if the Intel HD Graphics drivers are already installed in the laptop.

Table 23. Intel HD Graphics drivers

Before installation After installation

60 Technology and components

Removing and installing components