Table of Contents
- Inspiron 14 5425 Service Manual
- Contents
- Working inside your computer
- Removing and installing components
- Recommended tools
- Screw list
- Major components of Inspiron 14 5425
- Base cover
- Battery cable
- Battery
- Coin-cell battery
- Solid-state drive
- Memory module
- Wireless card
- Power-adapter port
- Display assembly
- I/O board
- Speakers
- Touchpad
- Fan
- Heat sink
- Power button with optional fingerprint reader
- System board
- Palm-rest and keyboard assembly
- Drivers and downloads
- System setup
- Troubleshooting
- Getting help and contacting Dell
DELL 5425 User Manual
Displayed below is the user manual for 5425 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Inspiron 14 5425
Service Manual
Regulatory Model: P157G
Regulatory Type: P157G004
December 2021
Rev. A00
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
Chapter 1: Working inside your computer...................................................................................... 6
Before working inside your computer.............................................................................................................................6
Safety instructions.............................................................................................................................................................. 6
Radiation Exposure Statement ............................................................................................................................7
Electrostatic discharge—ESD protection......................................................................................................................7
ESD field service kit ........................................................................................................................................................... 8
Transporting sensitive components................................................................................................................................ 9
After working inside your computer................................................................................................................................9
Chapter 2: Removing and installing components.......................................................................... 10
Recommended tools..........................................................................................................................................................10
Screw list............................................................................................................................................................................. 10
Major components of Inspiron 14 5425......................................................................................................................... 11
Base cover............................................................................................................................................................................11
Removing the base cover........................................................................................................................................... 11
Installing the base cover.............................................................................................................................................14
Battery cable.......................................................................................................................................................................16
Removing the battery cable...................................................................................................................................... 16
Installing the battery cable.........................................................................................................................................17
Battery..................................................................................................................................................................................18
Lithium-ion battery precautions............................................................................................................................... 18
Removing the battery................................................................................................................................................. 19
Installing the battery....................................................................................................................................................19
Coin-cell battery................................................................................................................................................................20
Removing the coin-cell battery................................................................................................................................20
Installing the coin-cell battery...................................................................................................................................21
Solid-state drive................................................................................................................................................................ 22
Removing the M.2 2230 solid-state drive............................................................................................................. 22
Installing the M.2 2230 solid-state drive............................................................................................................... 24
Removing the M.2 2280 solid-state drive.............................................................................................................25
Installing the M.2 2280 solid-state drive............................................................................................................... 26
Memory module................................................................................................................................................................. 28
Removing the memory module.................................................................................................................................28
Installing the memory module...................................................................................................................................29
Wireless card...................................................................................................................................................................... 30
Removing the wireless card......................................................................................................................................30
Installing the wireless card........................................................................................................................................ 30
Power-adapter port.......................................................................................................................................................... 32
Removing the power-adapter port..........................................................................................................................32
Installing the power-adapter port............................................................................................................................32
Display assembly................................................................................................................................................................33
Removing the display assembly............................................................................................................................... 33
Installing the display assembly..................................................................................................................................36
I/O board.............................................................................................................................................................................38
Contents
Contents 3
Removing the I/O board............................................................................................................................................ 38
Installing the I/O board.............................................................................................................................................. 39
Speakers..............................................................................................................................................................................40
Removing the speakers..............................................................................................................................................40
Installing the speakers.................................................................................................................................................41
Touchpad.............................................................................................................................................................................42
Removing the touchpad.............................................................................................................................................42
Installing the touchpad............................................................................................................................................... 43
Fan........................................................................................................................................................................................ 44
Removing the fan........................................................................................................................................................ 44
Installing the fan.......................................................................................................................................................... 45
Heat sink..............................................................................................................................................................................45
Removing the heat sink (UMA)............................................................................................................................... 45
Installing the heat sink (UMA)..................................................................................................................................46
Removing the heat sink (discrete).......................................................................................................................... 47
Installing the heat sink (discrete)............................................................................................................................ 48
Power button with optional fingerprint reader.......................................................................................................... 49
Removing the power button with optional fingerprint reader..........................................................................49
Installing the power button with optional fingerprint reader............................................................................50
System board...................................................................................................................................................................... 51
Removing the system board......................................................................................................................................51
Installing the system board....................................................................................................................................... 54
Palm-rest and keyboard assembly................................................................................................................................ 56
Removing the palm-rest and keyboard assembly................................................................................................56
Installing the palm-rest and keyboard assembly.................................................................................................. 57
Chapter 3: Drivers and downloads............................................................................................... 59
Chapter 4: System setup............................................................................................................. 60
Entering BIOS setup program........................................................................................................................................ 60
Navigation keys................................................................................................................................................................. 60
Boot Sequence................................................................................................................................................................... 61
System setup options....................................................................................................................................................... 61
System and setup password...........................................................................................................................................66
Assigning a system setup password....................................................................................................................... 66
Deleting or changing an existing system setup password................................................................................. 67
Clearing CMOS settings.............................................................................................................................................67
Clearing BIOS (System Setup) and System passwords.....................................................................................67
Updating the BIOS............................................................................................................................................................ 68
Updating the BIOS in Windows................................................................................................................................68
Updating the BIOS using the USB drive in Windows..........................................................................................68
Updating the BIOS from the F12 One-Time boot menu.....................................................................................68
Chapter 5: Troubleshooting......................................................................................................... 70
Handling swollen Lithium-ion batteries........................................................................................................................ 70
Locate the Service Tag or Express Service Code of your Dell computer ..............................................70
System-diagnostic lights.................................................................................................................................................. 71
SupportAssist | On-board Diagnostics......................................................................................................................... 72
Recovering the operating system..................................................................................................................................72
4Contents
WiFi power cycle................................................................................................................................................................73
Drain residual flea power (perform hard reset)......................................................................................................... 73
Chapter 6: Getting help and contacting Dell................................................................................ 74
Contents 5
Working inside your computer
Before working inside your computer
About this task
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Steps
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the
cable from the network device.
5. Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped
with your computer.
WARNING: Before working inside your computer, read the safety information that is shipped with your
computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.
After you finish working inside the computer, replace all covers, panels, and screws before connecting your
computer to an electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the
pins and the contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity which could harm internal components.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables
have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.
1
6 Working inside your computer
When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting
cables, ensure that the ports and the connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used
and should be replaced and disposed properly.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Radiation Exposure Statement
This device meets the government's requirements for exposure to radio waves.
This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by
the Federal Communications Commission (FCC) of the U.S. Government.
The exposure standard for wireless device employs a unit of measurement known as the Specific Absorption Rate, or SAR. The
SAR limit set by the FCC is 1.6 W
NOTE: Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmitting
at its highest certified power level in all tested frequency bands.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
●Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes
an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has
received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or
nonfunctional memory.
●Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM
receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory
integrity, intermittent memory errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")
failure.
Perform the following steps to prevent ESD damage:
●Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not
provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts
with increased sensitivity to ESD damage.
●Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
●When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
●Before transporting a static-sensitive component, place it in an anti-static container or packaging.
Working inside your computer 7
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
●Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal
on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly
on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
●Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never
use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear
and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is
recommended to test the wrist strap and bonding wire at least once per week.
●ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored
kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A
wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your
regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is
strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm
sounds if the test fails.
●Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
●Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are
typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always
look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to
accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an
ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or
30 centimeters away from sensitive parts before physically handling any hardware components
●ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
●Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static
mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all
insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
8Working inside your computer
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting
device.
1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.
3. Lift with your legs, not your back.
4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid
twisting your body and back.
6. Follow the same techniques in reverse to set the load down.
After working inside your computer
About this task
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
Working inside your computer 9
Removing and installing components
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Recommended tools
The procedures in this document may require the following tools:
●Phillips screwdriver #0
●Phillips screwdriver #1
●Plastic scribe
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and
then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is
restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when
replacing a component.
NOTE: Screw color may vary with the configuration ordered.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest and keyboard
assembly
M2x4 5
Base cover Palm-rest and keyboard
assembly
M2x7 (captive) 2
Battery Palm-rest and keyboard
assembly
M2x3 5
Solid-state drive (M.2
2280)
Palm-rest and keyboard
assembly
M2x3 1
Solid-state drive (M.2
2230)
Palm-rest and keyboard
assembly
M2x3 1
Solid-state drive (M.2
2230)
Solid-state drive bracket
(for M.2 2230 solid-state
drive only)
M2x1.8 1
Fan Palm-rest and keyboard
assembly
M2x3 2
Wireless-card bracket System board M2x3 1
Touchpad Palm-rest and keyboard
assembly
M2x1.8 2
2
10 Removing and installing components
Table 1. Screw list (continued)
Component Secured to Screw type Quantity Screw image
Touchpad bracket Palm-rest and keyboard
assembly
M1.6x2 3
Power-button with
optional fingerprint
reader
Palm-rest and keyboard
assembly
M2x3 1
Display hinges Palm-rest and keyboard
assembly
M2.5x4 4
I/O board Palm-rest and keyboard
assembly
M2x3 1
USB-C port bracket System board M2x4 2
System board Palm-rest and keyboard
assembly
M2x1.8 2
Major components of Inspiron 14 5425
The following image shows the major components of Inspiron 14 5425.
1. Base cover
2. Heat sink
3. System board
4. Memory
5. Battery
6. Right speaker
7. Palm-rest and keyboard assembly
8. Touchpad
9. Display assembly
10. Left speaker
11. Coin-cell battery
12. I/O board
13. M.2 2280 solid-state drive, if installed
14. Wireless card
15. M.2 2230 solid-state drive, if installed
16. Power-button with optional fingerprint-reader
17. Fan
18. Power-adapter port
NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These
parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for
purchase options.
Base cover
Removing the base cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
Removing and installing components 11
About this task
NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD-card slot on your computer.
The following image(s) indicate the location of the base cover and provides a visual representation of the removal procedure.
12 Removing and installing components
Removing and installing components 13
Steps
1. Remove the five screws (M2x4) that secure the base cover to the palm-rest assembly.
2. Loosen the two captive screws.
3. Using a plastic scribe, pry the base cover from the bottom left and continue to work on the sides to open the base cover.
4. Lift and slide the base cover off the palm-rest assembly.
5. Disconnect the battery cable from the system board.
6. Press and hold the power button for five seconds to ground the computer and drain the flea power.
Installing the base cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the base cover and provides a visual representation of the installation procedure.
14 Removing and installing components
Removing and installing components 15
Steps
1. Connect the battery cable to the system board.
2. Place and snap the base cover into place on the palm-rest assembly.
3. Tighten the two captive screws on the base cover.
4. Replace the five screws (M2x4) that secure the base cover to the palm-rest assembly.
Next steps
1. Follow the procedure in After working inside your computer.
Battery cable
Removing the battery cable
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following image(s) indicate the location of the battery cable and provides a visual representation of the removal procedure.
16 Removing and installing components
Steps
1. Peel the tape that secures the battery cable to the battery.
2. Disconnect the battery cable from the system board.
3. Remove the battery cable from the routing guides on the battery.
4. Disconnect the battery cable from the battery.
5. Lift the battery cable off the battery.
Installing the battery cable
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the battery cable and provides a visual representation of the installation
procedure.
Removing and installing components 17
Steps
1. Connect the battery cable to the battery.
2. Route the battery cable through the routing guides on the battery.
3. Connect the battery cable to the system board.
4. Adhere the tape that secures the battery cable to the battery.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Battery
Lithium-ion battery precautions
CAUTION:
●Exercise caution when handling Lithium-ion batteries.
●Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and
operate the computer solely on battery power—the battery is fully discharged when the computer no longer
turns on when the power button is pressed.
●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
●Do not expose the battery to high temperatures, or disassemble battery packs and cells.
●Do not apply pressure to the surface of the battery.
●Do not bend the battery.
●Do not use tools of any kind to pry on or against the battery.
●Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental
puncture or damage to the battery and other system components.
18 Removing and installing components
●If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing,
bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical
support for assistance. See www.dell.com/contactdell.
●Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
●Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to
handle and replace swollen Lithium-ion batteries, see Handling swollen Lithium-ion batteries.
Removing the battery
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD-card slot on your computer.
The following image(s) indicate the location of the battery and provides a visual representation of the removal procedure.
Steps
1. Peel the tape that secures the battery cable to the battery.
2. Disconnect the battery cable from the system board, if applicable.
3. Remove the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.
4. Lift the battery off the palm-rest and keyboard assembly.
Installing the battery
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
Removing and installing components 19
About this task
The following image(s) indicate the location of the battery and provides a visual representation of the installation procedure.
Steps
1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.
2. Replace the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.
3. Connect the battery cable to the system board.
4. Adhere the tape that secures the battery cable to the battery.
Next steps
1. Follow the procedure in After working inside your computer.
Coin-cell battery
Removing the coin-cell battery
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD-card slot on your computer.
The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the removal
procedure.
20 Removing and installing components
Steps
1. Disconnect the coin-cell battery from the I/O board.
2. Peel and lift the coin-cell battery from the palm-rest and keyboard assembly.
Installing the coin-cell battery
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the installation
procedure.
Removing and installing components 21
Steps
1. Connect the coin-cell battery cable to the I/O board.
2. Adhere the coin-cell battery to the palm-rest and keyboard assembly.
3. Connect the battery cable to the system board.
4. Adhere the tape that secures the battery cable to the battery.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Solid-state drive
Removing the M.2 2230 solid-state drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed.
NOTE: The M.2 solid-state drive installed on your computer depends on the configuration ordered. The M.2 slot supports
one of the following solid-state drives:
●M.2 2230 solid-state drive
A mounting bracket for the M.2 2230 solid-state drive is required. The mounting bracket is provided if the M.2 2230
solid-state is shipped with the computer.
22 Removing and installing components
If you are replacing the M.2 2230 solid-state drive with a new M.2 2230 solid-state drive, use the existing mounting
bracket to install the latter.
●M.2 2280 solid-state drive
If you are replacing the M.2 2280 solid-state drive (shipped with the computer) with an M.2 2230 solid-state drive, a
mounting bracket for the M.2 2230 solid-state drive is required. Please contact Dell support to purchase the mounting
bracket for the M.2 2230 solid-state drive.
The following image(s) indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the
removal procedure.
Steps
1. Remove the screw (M2x3) that secures the M.2 2230 solid-state drive bracket to the system board.
2. Slide and lift the M.2 2230 solid-state drive bracket off the system board.
3. Turn over the M.2 2230 solid-state drive bracket.
4. Loosen the screw (M2x1.8) that secures the M.2 2230 solid-state drive to the M.2 2230 solid-state drive bracket.
5. Remove the M.2 2230 solid-state drive from the M.2 2230 solid-state drive bracket.
Removing and installing components 23
Installing the M.2 2230 solid-state drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
NOTE: This procedure applies if you are installing an M.2 2230 solid-state drive.
NOTE: The M.2 solid-state drive installed on your computer depends on the configuration ordered. The M.2 slot supports
one of the following solid-state drives:
●M.2 2230 solid-state drive
A mounting bracket for the M.2 2230 solid-state drive is required. The mounting bracket is provided if the M.2 2230
solid-state is shipped with the computer.
If you are replacing the M.2 2230 solid-state drive with a new M.2 2230 solid-state drive, use the existing mounting
bracket to install the latter.
●M.2 2280 solid-state drive
If you are replacing the M.2 2280 solid-state drive (shipped with the computer) with an M.2 2230 solid-state drive, a
mounting bracket for the M.2 2230 solid-state drive is required. Please contact Dell support to purchase the mounting
bracket for the M.2 2230 solid-state drive.
The following image(s) indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the
installation procedure.
24 Removing and installing components
Steps
1. Align the round notch on the M.2 2230 solid-state drive with the screw (M2x2) on the M.2 2230 solid-state drive bracket.
2. Tighten the screw (M2x1.8) that secures the M.2 2230 solid-state drive to the M.2 2230 solid-state drive bracket.
3. Turn over the M.2 2230 solid-state drive bracket.
4. Slide the M.2 2230 solid-state drive bracket into the M.2 card slot on the system board.
5. Replace the screw (M2x3) that secures the M.2 2230 solid-state drive bracket to the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Removing the M.2 2280 solid-state drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
Removing and installing components 25
About this task
NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed.
NOTE: The M.2 solid-state drive installed on your computer depends on the configuration ordered. The M.2 slot supports
one of the following solid-state drives:
●M.2 2230 solid-state drive
A mounting bracket for the M.2 2230 solid-state drive is required. The mounting bracket is provided if the M.2 2230
solid-state is shipped with the computer.
If you are replacing the M.2 2230 solid-state drive with a new M.2 2230 solid-state drive, use the existing mounting
bracket to install the latter.
●M.2 2280 solid-state drive
If you are replacing the M.2 2280 solid-state drive (shipped with the computer) with an M.2 2230 solid-state drive, a
mounting bracket for the M.2 2230 solid-state drive is required. Please contact Dell support to purchase the mounting
bracket for the M.2 2230 solid-state drive.
The following image(s) indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the
removal procedure.
Steps
1. Remove the screw (M2x3) that secures the M.2 2280 solid-state drive to the system board.
2. Slide and lift the M.2 2280 solid-state drive off the system board.
Installing the M.2 2280 solid-state drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
NOTE: This procedure applies if you are installing an M.2 2280 solid-state drive.
26 Removing and installing components
NOTE: The M.2 solid-state drive installed on your computer depends on the configuration ordered. The M.2 slot supports
one of the following solid-state drives:
●M.2 2230 solid-state drive
A mounting bracket for the M.2 2230 solid-state drive is required. The mounting bracket is provided if the M.2 2230
solid-state is shipped with the computer.
If you are replacing the M.2 2230 solid-state drive with a new M.2 2230 solid-state drive, use the existing mounting
bracket to install the latter.
●M.2 2280 solid-state drive
If you are replacing the M.2 2280 solid-state drive (shipped with the computer) with an M.2 2230 solid-state drive, a
mounting bracket for the M.2 2230 solid-state drive is required. Please contact Dell support to purchase the mounting
bracket for the M.2 2230 solid-state drive.
The following image(s) indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the
installation procedure.
Steps
1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board.
2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board.
3. Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Removing and installing components 27
Memory module
Removing the memory module
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following image(s) indicate the location of the memory module and provides a visual representation of the removal
procedure.
Steps
1. Lift the Mylar to access the memory module.
2. Using your fingertips, carefully spread apart the securing-clips on each end of the memory-module slot until the memory
module pops-up.
3. Remove the memory module from the memory-module slot on the system board.
28 Removing and installing components
Installing the memory module
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the memory module and provides a visual representation of the installation
procedure.
Steps
1. Lift the Mylar to access the memory-module slot.
2. Align the notch on the memory module with the tab on the memory-module slot on the system board.
3. Slide the memory module into the memory-module slot on the system board.
4. Press down on the memory module till the securing clips click, locking the memory module in place.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Removing and installing components 29
Wireless card
Removing the wireless card
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following image(s) indicate the location of the wireless card and provides a visual representation of the removal procedure.
Steps
1. Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card and system board.
2. Lift the wireless-card bracket off the wireless card.
3. Disconnect the antenna cables from the wireless card.
4. Slide and remove the wireless card from the M.2 card slot on the system board.
Installing the wireless card
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
30 Removing and installing components
About this task
The following image(s) indicate the location of the wireless card and provides a visual representation of the installation
procedure.
Steps
1. Connect the antenna cables to the wireless card.
Table 2. Antenna-cable color scheme
Connectors on the
wireless card
Antenna-cable color Silkscreen marking
Main White MAIN △ (white triangle)
Auxiliary Black AUX ▲ (black triangle)
2. Place the wireless-card bracket on the wireless card.
3. Align the notch on the wireless card with the tab on the M.2 card slot on the system board.
4. Slide the wireless card into the M.2 card slot on the system board.
5. Replace the screw (M2x3) that secures the wireless card and wireless-card bracket to the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Removing and installing components 31
Power-adapter port
Removing the power-adapter port
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the display assembly.
About this task
The following image(s) indicate the location of the power-adapter port and provides a visual representation of the removal
procedure.
Steps
1. Remove the two screws (M2.5x4) that secure the right display hinge to the system board.
2. Open the display hinge at an angle of 90 degrees.
3. Disconnect the power-adapter port cable from the system board.
4. Peel the tape that secures the power-adapter port cable to the system board.
5. Remove the power-adapter port cable from the routing guide on the palm-rest and keyboard assembly.
6. Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly.
Installing the power-adapter port
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the power-adapter port and provides a visual representation of the installation
procedure.
32 Removing and installing components
Steps
1. Place the power-adapter port, along with its cable, into the slot on the palm-rest and keyboard assembly.
2. Route the power-adapter port cable through the routing guide on the palm-rest and keyboard assembly.
3. Adhere the tape that secures the power-adapter port cable to the system board.
4. Connect the power-adapter port cable to the system board.
5. Close the right display hinge and align the screw holes on the right display hinge with the screw holes on the system board
and the palm-rest and keyboard assembly.
6. Replace the two (M2.5x4) screws that secure the right display hinge to the system board and the palm-rest and keyboard
assembly.
Next steps
1. Install the display assembly.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Display assembly
Removing the display assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following image(s) indicate the location of the display assembly and provides a visual representation of the removal
procedure.
Removing and installing components 33
34 Removing and installing components
Steps
1. Peel the tape that secures the display-cable connector latch to the system board.
2. Lift the latch and disconnect the display-cable from the connector on the system board.
3. Remove the two screws (M2.5x4) that secure the right display hinge to the system board.
4. Pry open the right display hinge at an angle of 90 degrees.
Removing and installing components 35
5. Remove the two screws (M2.5x4) that secure the left display hinge to the I/O board.
6. Pry open the left display hinge at an angle of 90 degrees.
7. Gently lift the palm-rest and keyboard assembly off the display assembly.
CAUTION: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display
assembly.
Installing the display assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the display assembly and provides a visual representation of the installation
procedure.
36 Removing and installing components
Steps
1. Place the display assembly on a clean and flat surface with the display panel facing up.
2. Gently place the palm-rest and keyboard assembly under the display hinges.
CAUTION: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display
assembly.
3. Close the left display hinge and align the screw holes on the left display hinge with the screw holes on the I/O board.
4. Replace the two screws (M2.5x4) that secure the left display hinge to the palm-rest and keyboard assembly.
5. Close the right display hinge and align the screw holes on the right display hinge with the screw holes on the system board.
6. Replace the two screws (M2.5x4) that secure the right display hinge to the palm-rest and keyboard assembly.
7. Connect the display cable to the connector on the system board and close the latch.
8. Adhere the tape that secures the display-cable connector latch to the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Removing and installing components 37
I/O board
Removing the I/O board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the display assembly.
About this task
The following image(s) indicate the location of the I/O board and provides a visual representation of the removal procedure.
Steps
1. Remove the two screws (M2.5x4) that secure the left display hinge to the I/O board.
2. Pry open the left display hinge at an angle of 90 degrees.
3. Lift the I/O-board cable-connector latch and disconnect the I/O-board cable from the I/O board.
4. Lift the power button with fingerprint-reader cable-connector latch and disconnect the power button with fingerprint-reader
cable from the I/O board.
NOTE: This step is only applicable for computers shipped with the optional fingerprint reader.
5. Remove the screw (M2x3) that secures the I/O board to the palm-rest and keyboard assembly.
6. Disconnect the coin-cell battery cable from the I/O board.
7. Lift the I/O board off the palm-rest and keyboard assembly.
38 Removing and installing components
Installing the I/O board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the I/O board and provides a visual representation of the installation procedure.
Steps
1. Align the ports on the I/O board to the slots on the palm-rest and keyboard assembly.
2. Place the I/O board on the palm-rest and keyboard assembly.
3. Align the screw hole on the I/O board to the screw hole on the palm-rest and keyboard assembly.
4. Replace the screw (M2x3) that secures the I/O board to the palm-rest and keyboard assembly.
5. Close the left display hinge and align the screw holes on the left display hinge with the screw holes on the I/O board.
6. Replace the two screws (M2.5x4) that secure the left display hinge to the I/O board.
7. Connect the I/O-board cable to the connector on the I/O board and close the latch.
8. Connect the power button with fingerprint-reader cable to the connector on the I/O board and close the latch.
NOTE: This step is only applicable for computers shipped with the optional fingerprint reader.
9. Connect the coin-cell battery cable to the I/O board.
Next steps
1. Install the display assembly.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Removing and installing components 39
Speakers
Removing the speakers
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
About this task
NOTE: The wireless-card antennas are attached to the speakers as an assembly and cannot be separated for individual
replacement. Services will replace the speakers and the wireless antennas as an assembly part.
The following image(s) indicate the location of the speakers and provides a visual representation of the removal procedure.
Steps
1. Peel off the tapes that secure the antenna cables to the palm-rest and keyboard assembly.
2. Lift the antenna cables and move them out of the way.
40 Removing and installing components
3. Lift the latch and disconnect the touchpad cable from the system board.
4. Lift the latch and disconnect the keyboard cable from the system board.
5. Lift the latch and disconnect the keyboard-backlight cable from the system board.
6. Disconnect the speaker cable from the system board.
7. Peel off the tape that secures the speaker cable to the palm-rest and keyboard assembly.
8. Remove the speaker cables from the routing guides on the palm-rest and keyboard assembly.
9. Lift the speakers along with their cables off the palm-rest and keyboard assembly.
Installing the speakers
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the speakers and provides a visual representation of the installation procedure.
Steps
1. Using the alignment posts, place the left and right speakers on the palm-rest and keyboard assembly.
Removing and installing components 41
2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly.
3. Connect the speaker cable to the connector on the system board.
4. Adhere the tape that secures the speaker cable to the palm-rest and keyboard assembly.
5. Connect the touchpad cable to the system board and close the latch.
6. Connect the keyboard cable to the system board and close the latch.
7. Connect the keyboard-backlight cable to the system board and close the latch.
8. Place the antenna cables back into place and adhere the tapes that secure them to the palm-rest and keyboard assembly.
Next steps
1. Install the battery.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Touchpad
Removing the touchpad
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
About this task
The following image(s) indicate the location of the touchpad and provides a visual representation of the removal procedure.
Steps
1. Open the latch and disconnect the touchpad cable from the touchpad.
2. Remove the three screws (M1.6x2) that secure the touchpad bracket to the palm-rest and keyboard assembly.
3. Lift the touchpad bracket off the palm-rest and keyboard assembly.
42 Removing and installing components
4. Remove the two screws (M2x1.8) that secure the touchpad to the palm-rest and keyboard assembly.
5. Peel the tapes that secure the touchpad to the palm-rest and keyboard assembly.
6. Lift the touchpad off the palm-rest and keyboard assembly.
Installing the touchpad
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the touchpad and provides a visual representation of the installation procedure.
Steps
1. Place the touchpad on the palm-rest and keyboard assembly.
2. Turn the computer over and open the display to ensure that the touchpad is equally aligned on all sides.
NOTE: The image below shows the proper touchpad alignment for your computer.
3. Close the display and turn the computer over again.
4. Replace the two screws (M2x1.8) that secure the touchpad to the palm-rest and keyboard assembly.
5. Place the touchpad bracket on the touchpad.
Removing and installing components 43
6. Align the screw holes on the touchpad bracket to the screw holes on the palm-rest and keyboard assembly.
7. Replace the three screws (M1.6x2) that secure the touchpad bracket to the palm-rest and keyboard assembly.
8. Adhere the tapes that secure the touchpad to the palm-rest and keyboard asssembly.
9. Connect the touchpad cable to the touchpad and close the latch.
Next steps
1. Install the battery.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Fan
Removing the fan
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following image(s) indicate the location of the fan and provides a visual representation of the removal procedure.
Steps
1. Disconnect the fan cable from the system board.
2. Remove the two screws (M2x3) that secure the fan to the palm-rest and keyboard assembly.
3. Lift the fan off the palm-rest and keyboard assembly.
44 Removing and installing components
Installing the fan
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the fan and provides a visual representation of the installation procedure.
Steps
1. Place the fan on the palm-rest and keyboard assembly.
2. Align the screw holes on the fan with the screw holes on the palm-rest and keyboard assembly.
3. Replace the two screws (M2x3) that secure the fan to the palm-rest and keyboard assembly.
4. Connect the fan cable to the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Heat sink
Removing the heat sink (UMA)
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
Removing and installing components 45
About this task
CAUTION: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool
before you touch it.
NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin
can reduce the heat transfer capability of the thermal grease.
The following image(s) indicate the location of the heat sink (UMA) and provides a visual representation of the removal
procedure.
Steps
1. In reverse sequential order (4 > 3 > 2 > 1) loosen the four captive screws that secure the heat sink to the system board.
NOTE: The number of screws varies depending on the configuration ordered.
2. Lift the heat sink from the system board.
Installing the heat sink (UMA)
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
NOTE: If either the system board or the heat sink is replaced, use the thermal grease provided in the kit to ensure that
thermal conductivity is achieved.
The following image(s) indicate the location of the heat sink (UMA) and provides a visual representation of the installation
procedure.
46 Removing and installing components
Steps
1. Place the heat-sink on the system board.
2. Align the screw holes on the heat sink to the screw holes on the system board.
3. In sequential order (1 > 2 > 3 > 4 ) tighten the four captive screws that secure the heat sink to the system board.
NOTE: The number of screws varies depending on the configuration ordered.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Removing the heat sink (discrete)
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
CAUTION: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool
before you touch it.
NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin
can reduce the heat transfer capability of the thermal grease.
The following image(s) indicate the location of the heat sink (discrete) and provides a visual representation of the removal
procedure.
Removing and installing components 47
Steps
1. In reverse sequential order (7 > 6 > 5 > 4 > 3 > 2 > 1) loosen the seven captive screws that secure the heat sink to the
system board.
NOTE: The number of screws varies depending on the configuration ordered.
2. Lift the heat sink from the system board.
Installing the heat sink (discrete)
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
NOTE: If either the system board or the heat sink is replaced, use the thermal grease provided in the kit to ensure that
thermal conductivity is achieved.
The following image(s) indicate the location of the heat sink (discrete) and provides a visual representation of the installation
procedure.
48 Removing and installing components
Steps
1. Place the heat-sink on the system board.
2. Align the screw holes on the heat sink to the screw holes on the system board.
3. In sequential order (1 > 2 > 3 > 4 > 5 > 6 > 7) tighten the seven captive screws that secure the heat sink to the system
board.
NOTE: The number of screws varies depending on the configuration ordered.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Power button with optional fingerprint reader
Removing the power button with optional fingerprint reader
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the I/O board.
About this task
The following image(s) indicate the location of the power button with optional fingerprint reader and provides a visual
representation of the removal procedure.
Removing and installing components 49
Steps
1. Remove the screw (M2x3) that secures the power button with optional fingerprint reader to the palm-rest and keyboard
assembly.
2. Lift the power button with optional fingerprint reader off the palm-rest and keyboard assembly.
Installing the power button with optional fingerprint reader
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the power button with optional fingerprint reader and provides a visual
representation of the installation procedure.
50 Removing and installing components
Steps
1. Align and place the power button with optional fingerprint reader on the palm-rest and keyboard assembly.
2. Replace the screw (M2x3) that secures the power button with optional fingerprint reader to the palm-rest and keyboard
assembly.
Next steps
1. Install the I/O board.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
System board
Removing the system board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the memory module.
4. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state drive.
5. Remove the wireless card.
6. Remove the speakers.
7. Remove the touchpad.
About this task
The following image indicates the connectors on your system board.
Removing and installing components 51
1. display cable
2. power-adapter port cable
3. keyboard-backlight cable
4. keyboard cable
5. touchpad cable
6. battery cable
7. wireless-card cable
8. speaker cable
9. M.2 2230/2280 solid-state drive
10. I/O-board cable
11. fan cable
The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure.
52 Removing and installing components
Steps
1. Peel off the tape that secures the display cable to the system board.
2. Lift the latch and disconnect the display cable from the system board.
3. Peel off the tapes that secure the I/O-board cable and antenna cables to the palm-rest and keyboard assembly.
4. Lift the I/O-board cable and antenna cables and move them out of the way.
5. Peel off the tape that secures the speaker cable to the palm-rest and keyboard assembly.
Removing and installing components 53
6. Disconnect the speaker cable from the system board.
7. Lift the latch and disconnect the touchpad cable from the system board.
8. Lift the latch and disconnect the keyboard cable from the system board.
9. Lift the latch and disconnect the keyboard-backlight cable from the system board.
10. Remove the two screws (M2x4) that secure the USB-C port bracket to the system board.
11. Lift the USB-C port bracket from the system board.
12. Remove the two screws (M2x1.8) that secure the system board to the palm-rest and keyboard assembly.
13. Lift the system board at angle off the palm-rest and keyboard assembly, to clear the ports from the port openings.
Installing the system board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image indicates the connectors on your system board.
1. display cable
2. power-adapter port cable
3. keyboard-backlight cable
4. keyboard cable
5. touchpad cable
6. battery cable
7. wireless-card cable
8. speaker cable
9. M.2 2230/2280 solid-state drive
10. I/O-board cable
11. fan cable
The following image(s) indicate the location of the system board and provides a visual representation of the installation
procedure.
54 Removing and installing components
Steps
1. Install the system board at an angle and ensure that the ports are properly aligned with the port openings.
2. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly.
3. Replace the two screws (M2x1.8) that secure the system board to the palm-rest and keyboard assembly.
4. Connect the display cable to the system board and close the latch to secure the cable.
5. Adhere the tape that secures the display cable to the system board.
Removing and installing components 55
6. Connect the I/O-board cable to the system board and close the latch to secure the cable.
7. Adhere the tape that secures the I/O-board cable to the system board.
8. Align the screw holes on USB-C port bracket with the screw holes on the system board.
9. Replace the two screws (M2x4) that secure the USB-C port bracket to the system board.
10. Connect the speaker cable to the system board.
11. Adhere the tape that secures the speaker cable to the palm-rest and keyboard assembly.
12. Connect the touchpad cable to the system board and close the latch.
13. Connect the keyboard cable to the system board and close the latch.
14. Connect the keyboard-backlight cable to the system board and close the latch.
Next steps
1. Install the touchpad.
2. Install the speakers.
3. Install the wireless card.
4. Install the M.2 2230 solid-state drive or M.2 2280 solid-state drive.
5. Install the memory module.
6. Install the base cover.
7. Follow the procedure in After working inside your computer.
Palm-rest and keyboard assembly
Removing the palm-rest and keyboard assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
4. Remove the memory module.
5. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state drive.
6. Remove the wireless card.
7. Remove the fan.
8. Remove the coin-cell battery.
9. Remove the IO board.
10. Remove the system board.
11. Remove the power button.
12. Remove the power-adapter port.
13. Remove the speakers.
14. Remove the touchpad.
15. Remove the display assembly.
About this task
The following image(s) indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the
removal procedure.
56 Removing and installing components
Steps
After performing the steps in the pre-requisites, you are left with the palm-rest and keyoard assembly.
Installing the palm-rest and keyboard assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the
installation procedure.
Removing and installing components 57
Steps
Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest
and keyboard assembly.
Next steps
1. Install the display assembly.
2. Install the touchpad.
3. Install the speakers.
4. Install the power-adapter port.
5. Install the power button with optional fingerprint reader.
6. Install the system board.
7. Install the I/O board.
8. Install the fan.
9. Install the coin-cell battery.
10. Install the wireless card.
11. Install the M.2 2230 solid-state drive or M.2 2280 solid-state drive.
12. Install the memory module.
13. Install the battery.
14. Install the base cover.
15. Follow the procedure in After working inside your computer.
58 Removing and installing components
System setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.
Certain changes can make your computer work incorrectly.
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
●Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
●Change the system configuration information.
●Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling
base devices.
Entering BIOS setup program
Steps
1. Turn on your computer.
2. Press F2 immediately to enter the BIOS setup program.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then,
turn off your computer and try again.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart
the system.
Table 3. Navigation keys
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follow
the link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.
4
60 System setup
Boot Sequence
Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for
example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
●Access System Setup by pressing F2 key
●Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
●Removable Drive (if available)
●STXXXX Drive (if available)
NOTE: XXX denotes the SATA drive number.
●Optical Drive (if available)
●SATA Hard Drive (if available)
●Diagnostics
The boot sequence screen also displays the option to access the System Setup screen.
System setup options
NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be
displayed.
Table 4. System setup options—Main menu
Main
System Time Displays the current system time of the computer in HH/MM/SS format.
System Date Displays the ownership date of the computer in MM/DD/YYYY format.
BIOS Version Displays the BIOS version of the computer.
Product Name Displays the system model name of the computer.
Service Tag Displays the service tag of the computer.
Asset Tag Displays the asset tag of the computer.
CPU Type Displays the processor type.
CPU Speed Displays the maximum processor clock speed.
CPU ID Displays the processor identification code.
CPU Cache
L1 Cache Displays the processor L1 Cache size.
L2 Cache Displays the processor L2 Cache size.
L3 Cache Displays the processor L3 Cache size.
M.2 PCIe SSD Displays the PCIe SSD information connected to the M.2 slot.
AC Adapter Type Displays whether an AC adapter is installed.
System Memory Displays the total computer memory installed.
Memory Speed Displays the memory speed.
Keyboard Type Displays the type of the keyboard (option could be backlit or non-backlit).
Table 5. System setup options—Advance menu
Advance
Multi-Cores Support Displays the support status for multi-cores.
System setup 61
Table 5. System setup options—Advance menu (continued)
Advance
Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional
hardware capabilities provided by Onboard Virtualization Technology.
Options are:
●Enabled (Default)
●Disabled
VT for Direct I/O
SATA Operation Allows to select the SATA mode of the computer. Option is set to AHCI.
Adapter Warnings Displays Adapter Warning during the POST when Battery Level is Critically low.
Options are:
●Enabled (Default)
●Disabled
Function Key Behavior Allows to reverse Function Key Primary behavior with secondary.
Options are:
●Multimedia Key(Default)
●Function Key
Battery Health Shows Battery Health and Charge Status.
Camera Allows to Switch-on/switch-off the Camera.
Options are:
●Enabled (Default)
●Disabled
Battery Charge Configuration Displays the Battery Charge configuration.
Options are:
●Adaptive (Default)
●Standard
●ExpressCharge(™)
●Primarily AC Use
●Custom
Advanced Battery Charge
Configutration
Displays the Advanced Charge configuration.
Options are:
●Enabled
●Disabled (Default)
IPv4 HTTP Support Displays the IPv4 support status.
Options are:
●Enabled
●Disabled (Default)
IPv6 HTTP Support Displays the IPv6 support status.
Options are:
●Enabled
●Disabled (Default)
Power Option
Power on LID open Controls the Power function on LID open action.
Options are:
●Enabled (Default)
●Disabled
62 System setup
Table 5. System setup options—Advance menu (continued)
Advance
Maintenance Maintenance information.
Data Wipe on next boot Performs Data wipe on next boot. Options are:
●Disabled (Default)
●Enabled
BIOS Recovery from Hard Drive Performs reset of firmware to the factory image saved on the secondary
storage. Options are:
●Enabled (Default)
●Disabled
BIOS Auto Recovery Performs auto firmware reset when corrupted BIOS is detected. Options are:
●Disabled (Default)
●Enabled
SupportAssist System Resolution Onboard Diagnostics
Auto OS Recovery Threshold Performs SupportAssist OS recovery after the set value failed boot attempts.
Options are:
●Off
●1
●2 (Default)
●3
Support Assist OS Recovery Enabled Support Assist OS recovery on failed boot attempts. Options are:
●Disabled
●Enabled (Default)
Keyboard Illumination Allows to Switch-on/switch-off the Keyboard backlight.
Options are:
●Disable
●Dim
●Bright (Default)
Keyboard Backlight with AC Allows to permanently turn off/turn-on the Keyboard backlight without the AC
adapter.
Options are from 5 Seconds to 15 Minutes. Default option is set to1 Minute.
Keyboard Backlight with Battery Allows to permanently turn off/turn-on the Keyboard backlight without the AC
adapter.
Options are from 5 Seconds to 15 Minutes. Default option is set to1 Minute.
External USB Ports Allows to turn off the External USB ports in the Operating System.
Options are:
●Enabled (Default)
●Disabled
Microphone Allows to Switch-on/switch-off the microphone.
Options are:
●Enabled (Default)
●Disabled
Internal Bluetooth Allows to Switch-on/switch-off the Bluetooth.
Options are:
●Enabled (Default)
●Disabled
Internal WLAN Allows to Switch-on/switch-off the Wireless Card.
System setup 63
Table 5. System setup options—Advance menu (continued)
Advance
Options are:
●Enabled (Default)
●Disabled
Media Card Reader Allows to enable/disable the Media Card reader.
Options are:
●Enabled (Default)
●Disabled
Fingerprint Reader Allows to enable/disable the Fingerprint reader.
Options are:
●Enabled (Default)
●Disabled
Boot Disable Disable the automatic Boot.
Options are:
●Enabled
●Disabled (Default)
Table 6. System setup options—Security menu
Security
Admin Password Displays the status of the administrator password.
System Password Displays the status of the computer password.
Asset Tag Displays and allows to edit the Asset Tag of the computer.
Admin Password Set, change, or delete the administrator password.
System Password Set, change, or delete the computer password.
Password Change Set the status to allow User to set the System Password. The options are:
●Permitted (Default)
●Disabled
Absolute® Set the Status of the Absolute Module on the computer. The options are:
●Activate
●Deactivate
Absolute® Status Displays the Status of the Absolute Module on the computer. The options are:
●Disabled
●Enabled (Default)
●Permanently Disabled
WINDOWS SMM SECURITY
MITIGATIONS TABLE (WSMT)
Set the status to allow User to bypass System Password. The options are:
●Disable (Default)
●Reboot Bypass
Firmware TPM Enable or disable TPM 2.0 security options.
TPM Security TPM 2.0 Security options.
TPM On Turn On/Off TPM security option. The options are:
●On
●Off
PPI Bypass for Enable Commands Controls the TPM Physical Presence Interface(PPI). When enabled, this
setting allows the OS to skip BIOS PPI user prompts when issuing TPM PPI
enable and activate commands. The Options are:
●Enabled
64 System setup
Table 6. System setup options—Security menu (continued)
Security
●Disabled (Default)
PPI Bypass for Disable Commands Controls the TPM Physical Presence Interface(PPI). When enabled, this
setting will allow the OS to skip BIOS PPI user prompts when issuing TPM
PPI disable and deactivate commands(#2, 4, 7, 9, & 11). The options are:
●Disabled (Default)
●Enabled
Attestation Enable Provides for the user to control whether the TPM Endorsement Hierarchy is
available to the OS. The options are:
●Disabled
●Enabled (Default)
Key Storage Enable Provides for the user to control whether TPM Storage Hierarchy is available to
the operating system. The options are:
●Disabled
●Enabled (Default)
SHA-256 Provides the BIOS and the TPM to use the SHA-256 hash algorithm to extend
measurements into the TPM PCRs during BIOS boot. The options are:
●Disabled
●Enabled (Default)
Clear Clears the TPM owner information, and returns the TPM to the default state.
The options are:
●Disabled (Default)
●Enabled
PPI Bypass for Clear Commands Controls the TPM Physical Presence Interface(PPI). When enabled, this
setting will allow the OS to skip BIOS PPI user prompts when issuing the Clear
command. The options are:
●Disabled (Default)
●Enabled
TPM Status Displays the Status of the TPM Module on the computer. The options are:
●Disabled
●Enabled (Default)
UEFI Firmware Capsule Updates Enable or disable BIOS updates through UEFI capsule update packages.
By default, the option is enabled.
Secure Boot Ensures the system boots using only to validated boot software.
Table 7. System setup options—Boot menu
Boot
File Broswer Add Boot Option
Windows Boot Manager: Displays the Default UEFI Boot Path of the computer Operating System and
allows to navigate and select the EFI file.
File Browser Del Boot Option
Windows Boot Manager: Displays the Dell Boot Path of the Default Boot Option..
UEFI BOOT
HDD1- Windows Boot Manager Displays the Device ID of the Secondary Storage of the computer.
UEFI Onboard LAN IPv4 Displays the Device ID of the UEFI enabled Onboard IPv4 LAN controller.
UEFI Onboard LAN IPv6 Displays the Device ID of the UEFI enabled Onboard IPv6 LAN controller.
System setup 65
Table 8. System setup options—Exit menu
Exit
Exit Saving Changes Exit the System Setup saving the changes made to the Setup Options.
Save Change Without Exit Save the Changes made to the System Setup and continue the Setup.
Exit Discarding Changes Exit the System Setup without saving the changes made to the Setup Options.
Load Optional Defaults Load the Factory Defaults in the System Setup Options.
Discard Changes Discard any changes made to the System Setup and continue the Setup.
System and setup password
Table 9. System and setup password
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to
the BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system setup password
Prerequisites
You can assign a new System or Admin Password only when the status is in Not Set.
About this task
To enter the system setup, press F12 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2. Select System/Admin Password and create a password in the Enter the new password field.
Use the following guidelines to assign the system password:
●A password can have up to 32 characters.
●At least one special character: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | }
●Numbers 0 through 9.
●Upper case letters from A to Z.
●Lower case letters from a to z.
3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Esc and save the changes as prompted by the pop-up message.
5. Press Y to save the changes.
The computer restarts.
66 System setup
Deleting or changing an existing system setup password
Prerequisites
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing
System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is
Locked.
About this task
To enter the System Setup, press F12 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, update, or delete the existing system password, and press Enter or Tab.
4. Select Setup Password, update, or delete the existing setup password, and press Enter or Tab.
NOTE: If you change the System and/or Setup password, reenter the new password when prompted. If you delete the
System and/or Setup password, confirm the deletion when prompted.
5. Press Esc and a message prompts you to save the changes.
6. Press Y to save the changes and exit from System Setup.
The computer restarts.
Clearing CMOS settings
About this task
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
Steps
1. Remove the base cover.
2. Ensure that the battery cable has been disconnected from the system board.
3. Remove the coin-cell battery.
4. Wait for one minute.
5. Replace the coin-cell battery.
6. Replace the base cover.
7. Ensure that the battery cable has been reconnected to the system board.
Clearing BIOS (System Setup) and System passwords
About this task
To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.
NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying
Windows or your application.
System setup 67
Updating the BIOS
Updating the BIOS in Windows
Steps
1. Go to www.dell.com/support.
2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search.
NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You
can also use the product ID or manually browse for your computer model.
3. Click Drivers & Downloads. Expand Find drivers.
4. Select the operating system installed on your computer.
5. In the Category drop-down list, select BIOS.
6. Select the latest version of BIOS, and click Download to download the BIOS file for your computer.
7. After the download is complete, browse the folder where you saved the BIOS update file.
8. Double-click the BIOS update file icon and follow the on-screen instructions.
For more information, see knowledge base article 000124211 at www.dell.com/support.
Updating the BIOS using the USB drive in Windows
Steps
1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file.
2. Create a bootable USB drive. For more information, see the knowledge base article 000145519 at www.dell.com/support.
3. Copy the BIOS setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press F12 .
6. Select the USB drive from the One Time Boot Menu.
7. Type the BIOS setup program filename and press Enter.
The BIOS Update Utility appears.
8. Follow the on-screen instructions to complete the BIOS update.
Updating the BIOS from the F12 One-Time boot menu
Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12
One-Time boot menu.
About this task
BIOS Update
You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12
One-Time boot menu on the computer.
Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12
One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the
BIOS supports this BIOS update option.
NOTE: Only computers with BIOS Flash Update option in the F12 One-Time boot menu can use this function.
Updating from the One-Time boot menu
To update your BIOS from the F12 One-Time boot menu, you need the following:
●USB drive formatted to the FAT32 file system (key does not have to be bootable)
●BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive
68 System setup
●AC power adapter that is connected to the computer
●Functional computer battery to flash the BIOS
Perform the following steps to perform the BIOS update flash process from the F12 menu:
CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn
off your computer.
Steps
1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer.
2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys
then press Enter.
The flash BIOS menu is displayed.
3. Click Flash from file.
4. Select external USB device.
5. Select the file and double-click the flash target file, and then click Submit.
6. Click Update BIOS. The computer restarts to flash the BIOS.
7. The computer will restart after the BIOS update is completed.
System setup 69
Troubleshooting
Handling swollen Lithium-ion batteries
Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery.
Lithium-ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry
due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life. Inherent to
lithium-ion polymer battery technology is the potential for swelling of the battery cells.
Swollen battery may impact the performance of the laptop. To prevent possible further damage to the device enclosure or
internal components leading to malfunction, discontinue the use of the laptop and discharge it by disconnecting the AC adapter
and letting the battery drain.
Swollen batteries should not be used and should be replaced and disposed of properly. We recommend contacting Dell product
support for options to replace a swollen battery under the terms of the applicable warranty or service contract, including options
for replacement by a Dell authorized service technician.
The guidelines for handling and replacing Lithium-ion batteries are as follows:
●Exercise caution when handling Lithium-ion batteries.
●Discharge the battery before removing it from the system. To discharge the battery, unplug the AC adapter from the system
and operate the system only on battery power. When the system will no longer power on when the power button is pressed,
the battery is fully discharged.
●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
●Do not expose the battery to high temperatures, or disassemble battery packs and cells.
●Do not apply pressure to the surface of the battery.
●Do not bend the battery.
●Do not use tools of any type to pry on or against the battery.
●If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a battery
can be dangerous.
●Do not attempt to reassemble a damaged or swollen battery into a laptop.
●Swollen batteries that are covered under warranty should be returned to Dell in an approved shipping container (provided
by Dell)—this is to comply with transportation regulations. Swollen batteries that are not covered under warranty should be
disposed of at an approved recycling center. Contact Dell product support at https://www.dell.com/support for assistance
and further instructions.
●Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a
compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other
computers with your computer. Always purchase genuine batteries from https://www.dell.com or otherwise directly from
Dell.
Lithium-ion batteries can swell for various reasons such as age, number of charge cycles, or exposure to high heat. For more
information on how to improve the performance and lifespan of the laptop battery and to minimize the possibility of occurrence
of the issue, see Dell Laptop Battery - Frequently Asked Questions.
Locate the Service Tag or Express Service Code of
your Dell computer
Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your
Dell computer, we recommend entering the Service Tag or Express Service Code at www.dell.com/support.
For more information on how to find the Service Tag for your computer, see Locate the Service Tag for your Dell Laptop.
5
70 Troubleshooting
System-diagnostic lights
Power and battery-status light
The power and battery status light indicates the power and battery status of the computer. These are the power states:
Solid white:Power adapter is connected and the battery has more than 5% charge.
Amber:Computer is running on battery and the battery has less than 5% charge.
Off:
●Power adapter is connected, and the battery is fully charged.
●Computer is running on battery, and the battery has more than 5% charge.
●Computer is in sleep state, hibernation, or turned off.
The power and battery-status light may blink amber or white according to pre-defined "beep codes" indicating various failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times
followed by a pause. This 2,3 pattern continues until the computer is turned off, indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
NOTE: The following diagnostic light codes and recommended solutions are intended for Dell service technicians to
troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Table 10. Diagnostic-light LED codes
Diagnostic light codes
(Amber,White)
Problem description
1,1 M-BIST: TPM
1,2 M-BIST: SPI flash
1,3 Hinge cable OCP1
1,4 Hinge cable OCP2
1,5 i-Fuse failure
1,6 EC internal failure
2,1 Processor failure
2,2 System board: BIOS or ROM (Read-Only
Memory) failure
2,3 No memory or RAM (Random-Access Memory)
detected
2,4 Memory or RAM (Random-Access Memory)
failure
2,5 Invalid memory installed
2,6 System-board or chipset error
2,7 Display failure - SBIOS message
2,8 Display failure - EC detection of power rail
failure
3,1 Coin-cell battery failure
3,2 PCI, video card/chip failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
3,5 Power-rail failure
3,6 System BIOS Flash incomplete
3,7 ME error
Troubleshooting 71
Table 10. Diagnostic-light LED codes (continued)
Diagnostic light codes
(Amber,White)
Problem description
4,1 Memory error
4,2 Power rail error
Camera status light: Indicates whether the camera is in use.
●Solid white—Camera is in use.
●Off—Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
●Solid white—Caps Lock enabled.
●Off—Caps Lock disabled.
SupportAssist | On-board Diagnostics
About this task
The SupportAssist | On-board Diagnostics performs a complete check of your hardware.
This diagnostic is the new on-board diagnostic tool and replaces the ePSA 3.0 diagnostics. It has a clean and modern user
interface, quicker tests, simplified messaging.
SupportAssist | On-board Diagnostics can be initiated by one of the following methods:
●Pressing F12 to enter one-time Boot Menu and selecting Diagnostics to initiate the diagnostics OR Fn + Power
●BIOS POST detecting a hardware failure or error and initiating the diagnostics
The SupportAssist | On-board Diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded
system diagnostics provides a set of options for particular devices or device groups allowing you to:
●Run tests in either Quick Test Mode or Advanced Test Mode
●Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
●Run tests in either Automatic Mode or Interactive Test Mode
●Run interactive tests on LCD panel and keyboard
●Display or save test results
●View status messages that indicate if the tests are completed successfully
●View error messages that indicate if problems were encountered during the test
NOTE: Some tests for specific devices require user interaction. Ensure that you are present at the computer terminal when
the diagnostic tests are performed.
For more information, see SupportAssist Pre-Boot System Performance Check.
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.
72 Troubleshooting
WiFi power cycle
About this task
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Steps
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
Drain residual flea power (perform hard reset)
About this task
Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is
removed.
For your safety, and to protect the sensitive electronic components in your computer, you are requested to drain residual flea
power before removing or replacing any components in your computer.
Draining residual flea power, also known as a performing a "hard reset", is also a common troubleshooting step if your computer
does not power on or boot into the operating system.
To drain residual flea power (perform a hard reset)
Steps
1. Turn off your computer.
2. Disconnect the power adapter from your computer.
3. Remove the base cover.
4. Remove the battery.
5. Press and hold the power button for 20 seconds to drain the flea power.
6. Install the battery.
7. Install the base cover.
8. Connect the power adapter to your computer.
9. Turn on your computer.
NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 at
www.dell.com/support.
Troubleshooting 73
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 11. Self-help resources
Self-help resources Resource location
Information about Dell products and services www.dell.com
My Dell app
Tips
Contact Support In Windows search, type Contact Support, and press
Enter.
Online help for operating system www.dell.com/support/windows
Access top solutions, diagnostics, drivers and downloads, and
learn more about your computer through videos, manuals and
documents.
Your Dell computer is uniquely identified by a Service Tag or
Express Service Code. To view relevant support resources for
your Dell computer, enter the Service Tag or Express Service
Code at www.dell.com/support.
For more information on how to find the Service Tag for your
computer, see Locate the Service Tag on your computer.
Dell knowledge base articles for a variety of computer
concerns 1. Go to www.dell.com/support.
2. On the menu bar at the top of the Support page, select
Support > Knowledge Base.
3. In the Search field on the Knowledge Base page, type the
keyword, topic, or model number, and then click or tap the
search icon to view the related articles.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,
packing slip, bill, or Dell product catalog.
6
74 Getting help and contacting Dell