OptiPlex 7000 Small Form Factor Service Manual
Contents
Working inside your computer
- Safety instructions
Removing and installing components
Drivers and downloads
BIOS setup
Troubleshooting
Getting help and contacting Dell

DELL 7000 User Manual

Displayed below is the user manual for 7000 by DELL which is a product in the PCs/Workstations category. This manual has pages.

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OptiPlex 7000 Small Form Factor

Service Manual

Regulatory Model: D17S

Regulatory Type: D17S001

March 2022

Rev. A00

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Other trademarks may be trademarks of their respective owners.

Chapter 1: Working inside your computer...................................................................................... 6

Safety instructions.............................................................................................................................................................. 6

Before working inside your computer.......................................................................................................................6

Safety precautions.........................................................................................................................................................7

Electrostatic discharge—ESD protection................................................................................................................7

ESD field service kit ..................................................................................................................................................... 8

Transporting sensitive components.......................................................................................................................... 9

After working inside your computer..........................................................................................................................9

Chapter 2: Removing and installing components.......................................................................... 10

Recommended tools..........................................................................................................................................................10

Screw list............................................................................................................................................................................. 10

Customer Replaceable Units (CRU) and Field Replaceable Units (FRU) list.......................................................11

Major components of OptiPlex 7000 Small Form Factor......................................................................................... 12

Side cover............................................................................................................................................................................ 14

Removing the side cover............................................................................................................................................14

Installing the side cover.............................................................................................................................................. 15

Front bezel...........................................................................................................................................................................15

Removing the front bezel...........................................................................................................................................15

Installing the front bezel.............................................................................................................................................16

Intrusion switch.................................................................................................................................................................. 17

Removing the intrusion switch..................................................................................................................................17

Installing the intrusion switch....................................................................................................................................18

Hard drive............................................................................................................................................................................ 19

Removing the 2.5-inch hard drive............................................................................................................................19

Installing the 2.5-inch hard drive..............................................................................................................................21

Removing the 3.5-inch hard drive...........................................................................................................................23

Installing the 3.5-inch hard drive.............................................................................................................................25

Hard-drive and optical-drive bracket........................................................................................................................... 26

Removing the hard-drive and optical-drive bracket........................................................................................... 26

Installing the hard-drive and optical-drive bracket............................................................................................. 27

Optical drive....................................................................................................................................................................... 29

Removing the optical drive....................................................................................................................................... 29

Installing the optical-drive..........................................................................................................................................31

Solid-state drive................................................................................................................................................................ 33

Removing the M.2 2230 solid-state drive............................................................................................................. 33

Installing the M.2 2230 solid-state drive............................................................................................................... 34

Removing the M.2 2280 solid-state drive............................................................................................................. 34

Installing the M.2 2280 solid-state drive............................................................................................................... 35

Hard-drive and optical-drive supporting bracket...................................................................................................... 36

Removing the hard-drive and optical-drive supporting bracket...................................................................... 36

Installing the hard-drive and optical-drive supporting bracket........................................................................ 37

SD-card reader...................................................................................................................................................................38

Removing the SD-card reader..................................................................................................................................38

Contents

Contents 3

Installing the SD-card reader....................................................................................................................................39

Coin-cell battery................................................................................................................................................................40

Removing the coin-cell battery................................................................................................................................40

Installing the coin-cell battery...................................................................................................................................41

Power button..................................................................................................................................................................... 42

Removing the power button.....................................................................................................................................42

Installing the power button....................................................................................................................................... 43

WLAN card..........................................................................................................................................................................44

Removing the WLAN card.........................................................................................................................................44

Installing the WLAN card...........................................................................................................................................45

WLAN antenna................................................................................................................................................................... 47

Removing the internal WLAN antenna................................................................................................................... 47

Installing the WLAN antenna.................................................................................................................................... 47

WLAN antennas (External)............................................................................................................................................. 48

Removing the external WLAN antenna..................................................................................................................48

Installing the external WLAN antenna....................................................................................................................50

Memory................................................................................................................................................................................ 51

Removing the memory................................................................................................................................................51

Installing the memory.................................................................................................................................................. 51

Processor fan and heat-sink assembly........................................................................................................................ 52

Removing the processor fan and heat-sink assembly........................................................................................ 52

Installing the processor fan and heat-sink assembly.......................................................................................... 53

Voltage regulator heat sink.............................................................................................................................................54

Removing the voltage-regulator heat sink............................................................................................................54

Installing the voltage-regulator heat sink.............................................................................................................. 55

Processor............................................................................................................................................................................ 56

Removing the processor............................................................................................................................................56

Installing the processor.............................................................................................................................................. 57

Expansion card...................................................................................................................................................................58

Removing the graphics card..................................................................................................................................... 58

Installing the graphics card....................................................................................................................................... 59

Optional I/O modules (PS2/Serial).............................................................................................................................. 60

Removing optional PS2 module............................................................................................................................... 60

Installing optional PS2 module..................................................................................................................................62

Optional I/O modules (VGA/HDMI/DP/USB Type-C)............................................................................................ 64

Removing optional I/O module.................................................................................................................................64

Installing optional I/O module...................................................................................................................................64

Chassis fan..........................................................................................................................................................................65

Removing the chassis fan......................................................................................................................................... 65

Installing the chassis fan............................................................................................................................................66

Speakers.............................................................................................................................................................................. 67

Removing the speaker................................................................................................................................................67

Installing the speaker..................................................................................................................................................69

Power-supply unit............................................................................................................................................................. 69

Removing the power-supply unit.............................................................................................................................69

Installing the power-supply unit...............................................................................................................................70

System board......................................................................................................................................................................72

System board callouts - 7000 Small Form Factor............................................................................................... 72

Removing the system board..................................................................................................................................... 73

Installing the system board....................................................................................................................................... 75

4Contents

Chapter 3: Drivers and downloads............................................................................................... 79

Chapter 4: BIOS setup.................................................................................................................80

Entering BIOS setup program........................................................................................................................................ 80

Navigation keys..................................................................................................................................................................80

One time boot menu.........................................................................................................................................................80

System setup options....................................................................................................................................................... 81

Overview....................................................................................................................................................................... 85

Boot Configuration...................................................................................................................................................... 87

Integrated Devices...................................................................................................................................................... 88

Storage.......................................................................................................................................................................... 89

Display............................................................................................................................................................................ 90

Connection....................................................................................................................................................................90

Power.............................................................................................................................................................................. 91

Security..........................................................................................................................................................................92

Passwords..................................................................................................................................................................... 93

Update Recovery.........................................................................................................................................................94

System Management..................................................................................................................................................95

Keyboard........................................................................................................................................................................96

Virtualization.................................................................................................................................................................96

Performance................................................................................................................................................................. 97

System Logs................................................................................................................................................................. 98

Updating the BIOS............................................................................................................................................................ 98

Updating the BIOS in Windows................................................................................................................................98

Updating the BIOS in Linux and Ubuntu................................................................................................................ 98

Updating the BIOS using the USB drive in Windows..........................................................................................99

Updating the BIOS from the F12 One-Time boot menu.................................................................................... 99

System and setup password.........................................................................................................................................100

Assigning a system setup password..................................................................................................................... 100

Deleting or changing an existing system setup password................................................................................101

Clearing CMOS settings................................................................................................................................................. 101

Clearing BIOS (System Setup) and System passwords..........................................................................................101

Chapter 5: Troubleshooting....................................................................................................... 102

Dell SupportAssist Pre-boot System Performance Check diagnostics..............................................................102

Running the SupportAssist Pre-Boot System Performance Check.............................................................. 102

Power-Supply Unit Built-in Self-Test ........................................................................................................................ 102

Diagnostic LED behavior................................................................................................................................................ 103

Recovering the operating system................................................................................................................................104

Real Time Clock—RTC reset........................................................................................................................................104

Backup media and recovery options........................................................................................................................... 105

WiFi power cycle..............................................................................................................................................................105

Chapter 6: Getting help and contacting Dell...............................................................................106

Contents 5

Working inside your computer

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless

otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped

with your computer.

WARNING: Before working inside your computer, read the safety information that is shipped with your

computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/

regulatory_compliance.

WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.

After you finish working inside the computer, replace all covers, panels, and screws before connecting your

computer to an electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.

CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the

pins and the contacts.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical

assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the

safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal

surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal

surface to dissipate static electricity which could harm internal components.

CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables

have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.

When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting

cables, ensure that the ports and the connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the media-card reader.

CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used

and should be replaced and disposed properly.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Before working inside your computer

About this task

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Steps

1. Save and close all open files and exit all open applications.

2. Shut down your computer. Click Start > Power > Shut down.

6 Working inside your computer

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down

instructions.

3. Disconnect your computer and all attached devices from their electrical outlets.

4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the

cable from the network device.

5. Remove any media card and optical disc from your computer, if applicable.

Safety precautions

The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.

Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or

reassembly:

●Turn off the system and all attached peripherals.

●Disconnect the system and all attached peripherals from AC power.

●Disconnect all network cables, telephone, and telecommunications lines from the system.

●Use an ESD field service kit when working inside any desktop to avoid electrostatic discharge (ESD) damage.

●After removing any system component, carefully place the removed component on an anti-static mat.

●Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.

Standby power

Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are

essentially powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN) and

suspended into a sleep mode and has other advanced power management features.

Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board.

Bonding

Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through

the use of a field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare

metal and never to a painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and

ensure that you remove all jewelry such as watches, bracelets, or rings prior to bonding yourself and the equipment.

Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,

processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such

as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased

density, ESD protection is an increasing concern.

Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than

in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

Two recognized types of ESD damage are catastrophic and intermittent failures.

●Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes

an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has

received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or

nonfunctional memory.

●Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of

intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM

receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to

the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory

integrity, intermittent memory errors, etc.

Working inside your computer 7

The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")

failure.

Perform the following steps to prevent ESD damage:

●Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not

provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts

with increased sensitivity to ESD damage.

●Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.

●When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static

packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you

discharge static electricity from your body.

●Before transporting a static-sensitive component, place it in an anti-static container or packaging.

ESD field service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:

anti-static mat, wrist strap, and bonding wire.

Components of an ESD field service kit

The components of an ESD field service kit are:

●Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an

anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal

on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly

on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.

●Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist

and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that

is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD

mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never

use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear

and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is

recommended to test the wrist strap and bonding wire at least once per week.

●ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored

kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A

wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your

regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is

strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm

sounds if the test fails.

●Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts

that are insulators and often highly charged.

●Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For

example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are

typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always

look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to

accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an

ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or

30 centimeters away from sensitive parts before physically handling any hardware components

●ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded

bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the

new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be

used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an

ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is

shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.

●Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts

to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

8Working inside your computer

ESD protection summary

It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static

mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all

insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place

these parts in anti-static bags for safe transport.

Lifting equipment

Adhere to the following guidelines when lifting heavy weight equipment:

CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting

device.

1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.

2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.

3. Lift with your legs, not your back.

4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.

5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid

twisting your body and back.

6. Follow the same techniques in reverse to set the load down.

After working inside your computer

About this task

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

Steps

1. Replace all screws and ensure that no stray screws remain inside your computer.

2. Connect any external devices, peripherals, or cables you removed before working on your computer.

3. Replace any media cards, discs, or any other parts that you removed before working on your computer.

4. Connect your computer and all attached devices to their electrical outlets.

5. Turn on your computer.

Working inside your computer 9

Removing and installing components

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Recommended tools

The procedures in this document may require the following tools:

●Phillips screwdriver #0

●Phillips screwdriver #1

●Plastic scribe

Screw list

NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and

then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is

restored when the component is replaced.

NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when

replacing a component.

NOTE: Screw color may vary with the configuration ordered.

Table 1. Screw list

Component Screw type Quantity Screw image

Solid-state drive M2x3 1

Hard-drive and optical-drive

supporting bracket

#6-32 2

SD-card reader M3x5 1

WLAN card M2x3 1

Processor-fan and heat-sink

assembly

Captive 4

Voltage regulator heat-sink Captive 4

Power-supply unit #6-32 3

10 Removing and installing components

Table 1. Screw list (continued)

Component Screw type Quantity Screw image

System board #6-32 5

Customer Replaceable Units (CRU) and Field

Replaceable Units (FRU) list

Table 2. CRU/FRU list

OptiPlex 7000 Small Form Factor CRU component FRU component

Side cover

Front bezel

Intrusion switch

2.5-inch hard drive

3.5-inch hard drive

Optical drive

Hard-drive and optical-drive bracket

Hard-drive and optical-drive supporting

bracket

M.2 Solid-state drive

WLAN card

Memory module

Expansion card

Heat-sink and fan assembly

Removing and installing components 11

Table 2. CRU/FRU list (continued)

OptiPlex 7000 Small Form Factor CRU component FRU component

SD-card reader

Optional I/O module (PS2/Serial)

Coin-cell battery

System fan

Speaker

VR heat-sink

Power button

Power supply unit

Processor

System board

Major components of OptiPlex 7000 Small Form

Factor

The following image shows the major components of OptiPlex 7000 Small Form Factor.

12 Removing and installing components

Removing and installing components 13

1. Side cover 2. Hard-drive assembly

3. Power button 4. Hard-drive and optical-drive bracket

5. Memory module 6. WLAN card

7. M.2 Solid-state drive 8. System board

9. Chassis 10. Front bezel

11. SD-card reader 12. Power supply unit

13. Expansion card 14. Heat-sink and fan assembly

15. Optical drive 16. Processor

NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These

parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for

purchase options.

Side cover

Removing the side cover

Prerequisites

1. Follow the procedure in before working inside your computer.

NOTE: Ensure that you remove the security cable from the security-cable slot (if applicable).

About this task

The following images indicate the location of the side cover and provide a visual representation of the removal procedure.

Steps

1. Slide the release latch until your hear a click and slide the side cover towards the back of the computer.

2. Lift the side cover from the chassis.

14 Removing and installing components

Installing the side cover

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicates the location of the side cover and provide a visual representation of the installation procedure.

Steps

1. Align the tabs on the side cover with the slots on the chassis.

2. Slide the side cover towards the front of the computer until you hear the release latch click.

Next steps

1. Follow the procedure in after working inside your computer.

Front bezel

Removing the front bezel

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

About this task

The following images indicate the location of the front bezel and provide a visual representation of the removal procedure.

Removing and installing components 15

Steps

1. Gently pry and release the front-bezel tabs sequentially from the top.

2. Rotate the front bezel outwards, away from the chassis, and remove the front bezel.

Installing the front bezel

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicates the location of the front bezel and provide a visual representation of the installation procedure.

16 Removing and installing components

Steps

1. Align and insert the front-bezel tabs with the slots on the chassis.

2. Rotate the front bezel towards the chassis and snap it into place.

Next steps

1. Install the side cover.

2. Follow the procedure in after working inside your computer.

Intrusion switch

Removing the intrusion switch

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

About this task

The following images indicate the location of the intrusion switch and provide a visual representation of the removal procedure.

Removing and installing components 17

Steps

1. Disconnect the intrusion-switch cable from the connector on the system board.

2. Slide the intrusion switch and lift it away from the computer.

Installing the intrusion switch

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the intrusion switch and provide a visual representation of the installation

procedure.

18 Removing and installing components

Steps

1. Slide the intrusion switch into the slot on the chassis.

2. Insert the connector from intrusion switch cable into the connector on the system board.

Next steps

1. Install the side cover.

2. Follow the procedure in after working inside your computer.

Hard drive

Removing the 2.5-inch hard drive

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the front bezel.

Removing and installing components 19

About this task

The following images indicate the location of the 2.5-inch hard drive and provide a visual representation of the removal

procedure.

20 Removing and installing components

Steps

1. Disconnect the hard-drive data and power cables from the connectors on the 2.5-inch hard drive.

2. Press the tab on the hard-drive carrier and lift the hard-drive carrier to release the hard-drive carrier from the chassis.

NOTE: The hard-drive's power and data cables can only connected from the bottom side of the caddy. Make a note of

the orientation of the hard drive to avoid errors during installation.

3. Slide the hard-drive carrier away from the chassis and lift the hard-drive carrier out of the hard-drive and optical-drive

bracket.

4. Pry the hard-drive carrier to release the 2.5-inch hard-drive from the mounting points on the hard-drive carrier.

5. Slide and lift the 2.5-inch hard drive off the hard-drive carrier.

Installing the 2.5-inch hard drive

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the 2.5-inch hard drive and provide a visual representation of the installation

procedure.

NOTE: For systems that support dual 2.5-inch hard drives, the second 2.5-inch hard drive can be mounted to the back of

the hard-driver carrier. The installation steps remain the same for both hard-drives.

Removing and installing components 21

22 Removing and installing components

Steps

1. Align the slots on the 2.5-inch hard drive with the mounting points on the hard-drive carrier.

2. Pry the hard-drive carrier to align the mounting points on the hard-drive carrier with the slots on the 2.5-inch hard drive.

3. Snap the 2.5-inch hard drive onto the hard-drive carrier.

4. Align the tabs on the hard-drive carrier with the slots on the chassis and snap the hard-drive carrier onto the disk-drive

cage.

NOTE: Use the arrows seen on the caddy as guides to identify the tabs on the tray.

5. Connect the hard-drive data and power cables to the connectors on the hard drive.

Next steps

1. Install the front bezel.

2. Install the side cover.

3. Follow the procedure in after working inside your computer.

Removing the 3.5-inch hard drive

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the front bezel.

About this task

The following images indicate the location of the 3.5-inch hard drive and provide a visual representation of the removal

procedure.

Removing and installing components 23

Steps

1. Disconnect the hard-drive data and power cables from the connectors on the 3.5-inch hard drive.

2. Press the tab on the hard-drive carrier and lift the hard-drive carrier.

3. Slide the hard-drive carrier away from the chassis and lift hard-drive carrier out of the disk-drive cage.

4. Pry the hard-drive carrier to release the mounting points on the carrier from the slots on the 3.5-inch hard drive.

5. Lift the 3.5-inch hard drive off the hard-drive carrier.

24 Removing and installing components

Installing the 3.5-inch hard drive

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the 3.5-inch hard drive and provide a visual representation of the installation

procedure.

Removing and installing components 25

Steps

1. Align the mounting points on the carrier with the slots on the hard drive.

2. Snap the 3.5-inch hard-drive onto the hard-drive carrier.

3. Align the tabs on the hard-drive carrier with the slots on the chassis and snap the hard-drive carrier onto the disk-drive

cage.

NOTE: Use the arrows seen on the caddy as guides to identify the tabs on the tray.

4. Connect the hard-drive data and power cables to the connectors on the hard drive.

Next steps

1. Install the front bezel.

2. Install the side cover.

3. Follow the procedure in after working inside your computer.

Hard-drive and optical-drive bracket

Removing the hard-drive and optical-drive bracket

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the front bezel.

4. Remove the 2.5-inch hard-drive.

5. Remove the 3.5-inch hard-drive.

26 Removing and installing components

About this task

The following images indicate the location of the hard-drive and optical-drive bracket and provide a visual representation of the

removal procedure.

Steps

1. Remove the hard-drive power and data cables that are routed via the locking mechanism.

2. Remove the cables from the routing points on the bracket.

3. Move the lock handle from the locking mechanism towards the left to unlock the bracket and detach it from the chassis.

4. Hold the lock handle to lift the bracket.

5. Lift the bracket upwards and detach it from the mounting points on the top portion of the chassis.

6. Disconnect the power and SATA cables from the optical drive and lift the bracket away from the computer.

Installing the hard-drive and optical-drive bracket

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

Removing and installing components 27

About this task

The following image indicates the location of the hard-drive and optical-drive bracket and provides a visual representation of the

installation procedure.

Steps

1. Connect the power and SATA cables to the optical drive while holding the bracket upside down.

2. Hold the bracket upright and align the mounting points with the ones on the chassis.

3. Push the bracket until the assembly is secured onto the chassis.

4. Move the lock handle from the locking mechanism towards the right to lock the bracket in place.

5. Route the optical drive's power and data cables through the routing guide on the bracket.

6. Route the hard-drive power and SATA cables through the routing guide on the lock.

Next steps

1. Install the 3.5-inch hard-drive.

2. Install the 2.5-inch hard-drive.

3. Install the front bezel.

4. Install the side cover.

5. Follow the procedure in after working inside your computer.

28 Removing and installing components

Optical drive

Removing the optical drive

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the front bezel.

4. Remove the 2.5-inch hard-drive.

5. Remove the 3.5-inch hard-drive.

6. Remove the hard-drive and optical-drive bracket.

About this task

The following images show the slim optical-drive and provide a visual representation of the removal procedure.

Removing and installing components 29

Steps

1. Press the tab on the optical drive to release the optical drive from the hard-drive and optical drive bracket.

30 Removing and installing components

2. Slide the optical drive out of the hard-drive and optical drive bracket.

Installing the optical-drive

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images show the optical-drive and provide a visual representation of the installation procedure.

Removing and installing components 31

Steps

Slide the optical drive into the hard-drive and optical-drive bracket until it snaps into place.

32 Removing and installing components

Next steps

1. Install the hard-drive and optical-drive bracket.

2. Install the 3.5-inch hard-drive.

3. Install the 2.5-inch hard-drive.

4. Install the front bezel.

5. Install the side cover.

6. Follow the procedure in after working inside your computer.

Solid-state drive

Removing the M.2 2230 solid-state drive

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the front bezel.

4. Remove the 2.5-inch hard-drive.

5. Remove the 3.5-inch hard-drive.

6. Remove the hard-drive and optical-drive cage.

About this task

The following images indicate the location of the M.2 2230 solid-state drive and provide a visual representation of the removal

procedure.

Steps

1. Remove the single (M2x3) screw that secures the solid-state drive to the system board.

2. Slide and lift the 2230 solid-state drive from the M.2 card slot on the system board.

Removing and installing components 33

Installing the M.2 2230 solid-state drive

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the M.2 2230 solid-state drive and provide a visual representation of the

installation procedure.

Steps

1. Align the notch on the 2230 solid-state drive with the tab on the M.2 card slot on the system board.

2. Slide the 2230 solid-state drive into the M.2 card slot on the system board. Replace the screw (M2x3) that secures the

2230 solid-state drive to the system board.

Next steps

1. Install the hard-drive and optical-drive bracket.

2. Install the 3.5-inch hard-drive.

3. Install the 2.5-inch hard-drive.

4. Install the front bezel.

5. Install the side cover.

6. Follow the procedure in after working inside your computer.

Removing the M.2 2280 solid-state drive

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

34 Removing and installing components

3. Remove the front bezel.

4. Remove the 2.5-inch hard-drive.

5. Remove the 3.5-inch hard-drive.

6. Remove the hard-drive and optical-drive bracket.

About this task

The following images indicate the location of the M.2 2280 solid-state drive and provide a visual representation of the removal

procedure.

Steps

1. Remove the (M2x3) screw that secures the 2280 solid-state drive to the system board.

2. Slide and lift the 2280 solid-state drive from the M.2 card slot on the system board.

Installing the M.2 2280 solid-state drive

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicates the location of the M.2 2280 solid-state drive and provide a visual representation of the

installation procedure.

Removing and installing components 35

Steps

1. Align the notch on the 2290 solid-state drive with the tab on the M.2 card slot on the system board.

2. Slide the 2280 solid-state drive into the M.2 card slot on the system board.

3. Replace the screw (M2x3) that secures the 2280 solid-state drive to the system board.

Next steps

1. Install the hard-drive and optical-drive bracket.

2. Install the 3.5-inch hard-drive.

3. Install the 2.5-inch hard-drive.

4. Install the front bezel.

5. Install the side cover.

6. Follow the procedure in after working inside your computer.

Hard-drive and optical-drive supporting bracket

Removing the hard-drive and optical-drive supporting bracket

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the front bezel.

4. Remove the 2.5-inch hard-drive.

5. Remove the 3.5-inch hard-drive.

36 Removing and installing components

6. Remove the hard-drive and optical-drive bracket.

About this task

The following images indicate the location of the hard-drive and optical-drive supporting bracket and provide a visual

representation of the removal procedure.

Steps

1. Remove the two (#6-32) screws that secures the bracket to the chassis.

2. Push the bracket to free it from the front side of the chassis.

3. Lift and remove the bracket from the system.

Installing the hard-drive and optical-drive supporting bracket

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the hard-drive and optical-drive supporting bracket and provides a visual

representation of the installation procedure.

Removing and installing components 37

Steps

1. Align and place the bracket on the slot on the chassis.

2. Replace the two (#6-32) screws that secures the bracket to the chassis.

Next steps

1. Install the hard-drive and optical-drive bracket.

2. Install the 3.5-inch hard-drive.

3. Install the 2.5-inch hard-drive.

4. Install the front bezel.

5. Install the side cover.

6. Follow the procedure in after working inside your computer.

SD-card reader

Removing the SD-card reader

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the front bezel.

4. Remove the 2.5-inch hard-drive.

5. Remove the 3.5-inch hard-drive.

6. Remove the hard-drive and optical-drive cage.

38 Removing and installing components

About this task

The following images indicate the location of the SD-card reader and provide a visual representation of the removal procedure.

Steps

1. Remove the power-supply cables from the routing guides on the SD-card reader bracket.

2. Remove the two screws (M3x5) that secure the SD-card bracket to the system board and the chassis.

3. Disconnect the SD-card reader from the connector on the system board.

4. Lift and remove the SD-card reader from the system.

Installing the SD-card reader

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the SD-card reader and provide a visual representation of the installation

procedure.

Removing and installing components 39

Steps

1. Place and align the screw holes on the SD-card reader to the screw holes on the chassis.

2. Connect the SD-card reader to the connector on the system board.

3. Replace the two screws (M3x5) that secure the SD-card bracket to the system board and the chassis.

4. Route the power-supply cables through the routing guides on the SD-card reader bracket.

Next steps

1. Install the hard-drive and optical-drive cage.

2. Install the 3.5-inch hard-drive.

3. Install the 2.5-inch hard-drive.

4. Install the front bezel.

5. Install the side cover.

6. Follow the procedure in after working inside your computer.

Coin-cell battery

Removing the coin-cell battery

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the 2.5-inch hard-drive.

4. Remove the 3.5-inch hard-drive.

5. Remove the hard-drive and optical-drive bracket.

NOTE: Removing the coin-cell battery resets the BIOS setup program settings to default. It is recommended that you note

the BIOS setup program settings before removing the coin-cell battery.

About this task

The following images indicate the location of the coin-cell battery and provide a visual representation of the removal procedure.

40 Removing and installing components

Steps

1. Push the coin-cell battery-release lever on the coin-cell battery socket to release the coin-cell battery out of the socket.

2. Remove the coin-cell battery.

Installing the coin-cell battery

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the coin-cell battery and provides a visual representation of the installation

procedure.

Removing and installing components 41

Steps

Insert the coin-cell battery into the socket with the positive side (+) label facing up and snap the battery in the socket.

Next steps

1. Install the hard-drive and optical-drive bracket.

2. Install the 3.5-inch hard-drive.

3. Install the 2.5-inch hard-drive.

4. Install the side cover.

5. Follow the procedure in after working inside your computer.

Power button

Removing the power button

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the front bezel.

4. Remove the 2.5-inch hard-drive.

5. Remove the 3.5-inch hard-drive.

6. Remove the hard-drive and optical-drive cage.

About this task

The following images indicate the location of the power button and provide a visual representation of the removal procedure.

42 Removing and installing components

Steps

1. Disconnect the power-button cable from the connector on the system board.

2. Press the release tabs on the power-button head and push the power button through the slot on the chassis.

3. Remove the power button and its cable from the from the slot on the chassis.

Installing the power button

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the power button and provide a visual representation of the installation procedure.

Removing and installing components 43

Steps

1. Insert the power button and its cable into the slot on the chassis.

2. Press the power button until it is seated on the slot on the chassis.

3. Connect the power-button cable to the connector on the system board.

Next steps

1. Install the hard-drive and optical-drive cage.

2. Install the 3.5-inch hard-drive.

3. Install the 2.5-inch hard-drive.

4. Install the front bezel.

5. Install the side cover.

6. Follow the procedure in after working inside your computer.

WLAN card

Removing the WLAN card

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the front bezel.

4. Remove the 2.5-inch hard-drive.

5. Remove the 3.5-inch hard-drive.

44 Removing and installing components

6. Remove the hard-drive and optical-drive cage.

About this task

The following images indicate the location of the wireless card and provide a visual representation of the removal procedure.

Steps

1. Remove the screw (M2x3) that secures the wireless card to the system board.

2. Slide and lift the wireless-card bracket off the wireless card.

3. Disconnect the antenna cables from the wireless card.

4. Slide and remove the wireless card at an angle from the wireless-card slot.

Installing the WLAN card

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the wireless card and provides a visual representation of the installation procedure.

Removing and installing components 45

Steps

1. Connect the antenna cables to the WLAN card.

The following table provides the antenna-cable color scheme for the WLAN card of your computer.

Table 3. Antenna-cable color scheme

Connectors on the wireless card Antenna-cable color

Main (white triangle) White

Auxiliary (black triangle) Black

2. Slide and place the wireless-card bracket on the wireless card.

3. Align the notch on the wireless card with the tab on the wireless-card slot.

4. Slide the wireless card at an angle into the wireless-card slot.

5. Replace the screw (M2x3) that secures the wireless card to the system board.

Next steps

1. Install the hard-drive and optical-drive cage.

2. Install the 3.5-inch hard-drive.

3. Install the 2.5-inch hard-drive.

4. Install the front bezel.

5. Install the side cover.

6. Follow the procedure in after working inside your computer.

46 Removing and installing components

WLAN antenna

Removing the internal WLAN antenna

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the front bezel.

4. Remove the 2.5-inch hard-drive.

5. Remove the 3.5-inch hard-drive.

6. Remove the hard-drive and optical-drive cage.

7. Remove the WLAN card.

About this task

The following images indicate the location of the internal WLAN antenna and provide a visual representation of the removal

procedure.

Steps

1. Remove the antenna cables from the routing guides on the chassis.

2. Remove the two (M2x3) screws that secures the WLAN antenna to the chassis.

3. Lift and remove the WLAN antenna from the chassis.

Installing the WLAN antenna

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

Removing and installing components 47

About this task

The following image indicates the location of the WLAN antenna and provides a visual representation of the installation

procedure.

Steps

1. Route the WLAN antenna cables through the routing guides on the chassis.

2. Place and align the screw holes on the WLAN antenna with the screw holes on the chassis

3. Replace the two (M2x3) screws to secure the WLAN antenna to the chassis.

Next steps

1. Install the hard-drive and optical-drive cage.

2. Install the WLAN card.

3. Install the 3.5-inch hard-drive.

4. Install the 2.5-inch hard-drive.

5. Install the front bezel.

6. Install the side cover.

7. Follow the procedure in after working inside your computer.

WLAN antennas (External)

Removing the external WLAN antenna

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the front bezel.

4. Remove the 2.5-inch hard-drive.

48 Removing and installing components

5. Remove the 3.5-inch hard-drive.

6. Remove the hard-drive and optical-drive cage.

7. Remove the WLAN card.

About this task

The following images indicate the location of the external WLAN antennas and provide a visual representation of the removal

procedure.

Steps

1. Remove the nut and washer from the two antenna heads.

2. Gently pry and remove the antenna heads from the chassis.

3. Remove the antenna cables from routing point on the system board.

4. Lift and remove the antenna-module from the system.

Removing and installing components 49

Installing the external WLAN antenna

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the WLAN antennas and provide a visual representation of the installation

procedure.

Steps

1. Push and remove the antenna cover from the chassis using a screwdriver.

NOTE: This step is only applicable when the system is being upgraded to have an external WLAN antenna.

2. Route the antenna cables through the routing guides on the system board.

3. Push the antenna-modules in to the slot on the back panel of the chassis.

4. Install the nut and washer to secure the antenna-modules to the chassis.

Next steps

1. Install the hard-drive and optical-drive cage.

2. Install the WLAN card.

3. Install the 3.5-inch hard-drive.

4. Install the 2.5-inch hard-drive.

5. Install the front bezel.

6. Install the side cover.

50 Removing and installing components

7. Follow the procedure in after working inside your computer.

Memory

Removing the memory

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the 2.5-inch hard-drive.

4. Remove the 3.5-inch hard-drive.

5. Remove the hard-drive and optical-drive cage.

About this task

The following images indicate the location of the memory modules and provide a visual representation of the removal procedure.

Steps

1. Carefully spread apart the securing-clips on each end of the memory-module slot.

2. Grasp the memory module near the securing clip, and then gently ease the memory module out of the memory-module slot.

CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch

the components on the memory module

NOTE: Repeat step 1 to step 2 to remove any other memory modules installed in your computer.

NOTE: Note the slot and the orientation of the memory module in order to replace it in the correct slot.

Installing the memory

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

Removing and installing components 51

About this task

The following images indicate the location of the memory and provide a visual representation of the installation procedure.

Steps

1. Ensure that the securing clips are in an open position.

2. Align the notch on the memory module with the tab on the memory-module slot.

3. Press down on the memory module until the memory module snaps into position and the securing clip locks in place.

CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch

the components on the memory module.

NOTE: Repeat step 1 to step 3 when installing more than one memory module in your computer.

Next steps

1. Install the hard-drive and optical-drive cage.

2. Install the 3.5-inch hard-drive.

3. Install the 2.5-inch hard-drive.

4. Install the side cover.

5. Follow the procedure in after working inside your computer.

Processor fan and heat-sink assembly

Removing the processor fan and heat-sink assembly

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the front bezel.

4. Remove the hard-drive and optical-drive bracket.

About this task

The following images indicate the location of the processor fan and heat-sink assembly and provide a visual representation of

the removal procedure.

52 Removing and installing components

NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you

touch it.

NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin

can reduce the heat transfer capability of the thermal grease.

Steps

1. Disconnect the processor-fan cable from the connector on the system board.

2. Loosen the four captive screws that secure the processor fan and heat-sink assembly to the system board.

3. Lift the processor fan and heat-sink assembly from the chassis.

Installing the processor fan and heat-sink assembly

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the processor fan and heat-sink assembly and provides a visual representation of

the installation procedure.

NOTE: If either the processor or the fan and heat-sink assembly is replaced, use the thermal grease provided in the kit to

ensure that thermal conductivity is achieved.

Removing and installing components 53

Steps

1. Place the processor fan and heat-sink assembly on the system board and align the captive screws to the screw holes on the

system board.

2. Tighten the four captive screws that secure the heat stink to the system board.

3. Connect the processor-fan cable to the system board.

Next steps

1. Install the hard-drive and optical-drive bracket.

2. Install the front bezel.

3. Install the side cover.

4. Follow the procedure in after working inside your computer.

Voltage regulator heat sink

Removing the voltage-regulator heat sink

Prerequisites

1. Follow the procedure in before working inside your computer.

WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to

cool before you touch it.

54 Removing and installing components

CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The

oils in your skin can reduce the heat transfer capability of the thermal grease.

2. Remove the side cover.

About this task

The following image indicates the location of the voltage-regulator heat sink and provide a visual representation of the removal

procedure.

Steps

1. Loosen the four captive screws that secure the voltage-regulator heat sink to the system board.

2. Lift the voltage-regulator heat sink off the system board.

Installing the voltage-regulator heat sink

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the voltage-regulator heat sink and provide a visual representation of the

installation procedure.

Removing and installing components 55

Steps

1. Place the voltage-regulator heat sink on the system board.

2. Align the captive screws on the voltage-regulator heat sink to the screw holes on the system board.

3. Tighten the four captive screws that secure the voltage-regulator heat stink to the system board.

Next steps

1. Install the side cover.

2. Follow the procedure in after working inside your computer.

Processor

Removing the processor

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the 2.5-inch hard-drive.

4. Remove the 3.5-inch hard-drive.

5. Remove the heat-sink and fan assembly.

NOTE: The processor may become hot during normal operation. Allow sufficient time for the heat sink to cool before you

touch it.

About this task

The following images indicate the location of the processor and provide a visual representation of the removal procedure.

56 Removing and installing components

Steps

1. Press the release lever down and then push it away from the processor to release it from the securing tab.

2. Extend the release lever completely and open the processor cover.

CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects

to fall on the pins in the socket.

3. Gently lift the processor from the processor socket.

Installing the processor

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the processor and provides a visual representation of the installation procedure.

Removing and installing components 57

Steps

1. Ensure that the release lever on the processor socket is fully extended in the open position.

2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket.

NOTE: Ensure that the processor-cover notch is positioned underneath the alignment post.

NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor

socket. When the processor is properly seated, all four corners are aligned at the same height. If one or more corners of

the processor are higher than the others, the processor is not seated properly.

3. When the processor is fully seated in the socket, pivot the release-lever down and place it under the tab on the processor

cover.

Next steps

1. Install the heat-sink and fan assembly.

2. Install the 3.5-inch hard-drive.

3. Install the 2.5-inch hard-drive.

4. Install the front bezel.

5. Install the side cover.

6. Follow the procedure in after working inside your computer.

Expansion card

Removing the graphics card

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

About this task

The following images indicate the location of the graphics card and provide a visual representation of the removal procedure.

58 Removing and installing components

Steps

1. Using the tab, lift and open the PCIe door.

2. Push and hold the securing tab on the graphics-card slot and lift the graphics card from the PCIe x16 card slot.

3. Lift the graphics card off the system board.

Installing the graphics card

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the graphics card and provides a visual representation of the installation procedure.

Removing and installing components 59

Steps

1. Align the graphics card with the PCIe x16 card slot on the system board.

2. Using the alignment post on the PCIe slot, connect the card in the connector and press down firmly. Ensure that the card is

firmly seated.

3. Close the PCIe door.

Next steps

1. Install the side cover.

2. Follow the procedure in after working inside your computer.

Optional I/O modules (PS2/Serial)

Removing optional PS2 module

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

60 Removing and installing components

3. Remove the front bezel.

4. Remove the heat-sink and fan assembly.

About this task

The following images indicate the location of the optional PS2 module and provides a visual representation of the removal

procedure.

Steps

1. Lift the pull tab and open the expansion-card door.

Removing and installing components 61

2. Disconnect the PS2 module cable from the connector on the system board.

3. Remove the PS2 module from the computer.

Installing optional PS2 module

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the optional PS2 module and provide a visual representation of the installation

procedure.

62 Removing and installing components

Steps

1. Insert the optional PS2 module into its slot on the chassis.

2. Connect the PS2 cable to the connector on the system board.

3. Close the expansion-card door, and press until it clicks into place.

Next steps

1. Install the heat-sink and fan assembly.

2. Install the side cover.

Removing and installing components 63

3. Follow the procedure in after working inside your computer.

Optional I/O modules (VGA/HDMI/DP/USB Type-C)

Removing optional I/O module

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the front bezel.

4. Remove the heat-sink and fan assembly.

About this task

The following images indicate the location of the optional I/O module and provides a visual representation of the removal

procedure.

NOTE: The removal procedure for the VGA/DP/HDMI/USB Type-C optional I/O modules are the same.

Steps

1. Remove the two screws that secure the I/O module to the chassis.

2. Disconnect the I/O-module cable from the connector on the system board.

3. Remove the I/O module from the computer.

Installing optional I/O module

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

64 Removing and installing components

About this task

The following images indicate the location of the optional I/O module and provide a visual representation of the installation

procedure.

Steps

1. Using a screwdriver, remove the bracket covering the I/O module slot.

NOTE: This step is only for systems that are being upgraded with the I/O module for the first time.

2. Connect the I/O-module cable to the connector on the system board.

3. Insert the optional I/O module into its slot on the chassis.

4. Install the two screws to secure the I/O module to the chassis.

Next steps

1. Install the heat-sink and fan assembly.

2. Install the side cover.

3. Follow the procedure in after working inside your computer.

Chassis fan

Removing the chassis fan

Prerequisites

1. Follow the procedure in before working inside your computer.

Removing and installing components 65

2. Remove the side cover.

3. Remove the front bezel.

4. Remove the 2.5-inch hard-drive.

5. Remove the 3.5-inch hard-drive.

6. Remove the hard-drive and optical-drive bracket.

About this task

The following image indicates the location of the chassis fan and provide a visual representation of the removal procedure.

Steps

1. Disconnect the chassis fan cable from the connector on the system board.

2. Gently pull the rubber grommets to release the fan from the chassis.

3. Remove the fan off the chassis.

Installing the chassis fan

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the chassis fan and provide a visual representation of the installation procedure.

66 Removing and installing components

Steps

1. Insert the rubber grommets on the chassis.

2. Align the slots on the fan with the rubber grommets on the chassis.

3. Route the rubber grommets through the slots on the fan and pull the rubber grommets until the fan snaps into position.

4. Connect the fan cable to the connector on the system board.

Next steps

1. Install the hard-drive and optical-drive bracket.

2. Install the 3.5-inch hard-drive.

3. Install the 2.5-inch hard-drive.

4. Install the front bezel.

5. Install the side cover.

6. Follow the procedure in after working inside your computer.

Speakers

Removing the speaker

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

About this task

The following images indicate the location of the speaker and provide a visual representation of the removal procedure.

Removing and installing components 67

Steps

1. Disconnect the speaker cable from the connector on the system board.

2. Unroute the speaker cable from the routing guides on the chassis.

3. Press the tab and slide the speaker along with the cable from the slot on the chassis.

68 Removing and installing components

Installing the speaker

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the speaker and provides a visual representation of the installation procedure.

Steps

1. Press and slide the speaker in the slot on the chassis until it snaps into place.

2. Route the speaker cable through the routing guide on the chassis.

3. Connect the speaker cable to the connector on the system board.

Next steps

1. Install the side cover.

2. Follow the procedure in after working inside your computer.

Power-supply unit

Removing the power-supply unit

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the front bezel.

4. Remove the 2.5-inch hard-drive.

5. Remove the 3.5-inch hard-drive.

6. Remove the hard-drive and optical-drive cage.

Removing and installing components 69

About this task

The following images indicate the location of the power-supply unit and provide a visual representation of the removal

procedure.

Steps

1. Disconnect the power-supply cables from the connectors on the system board.

2. Remove the power-supply cables from the routing guides on the chassis.

3. Remove the three screws (M6-32) that secure the power-supply unit to the chassis.

4. Slide and lift the power-supply unit off the chassis.

Installing the power-supply unit

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the power-supply unit and provides a visual representation of the installation

procedure.

70 Removing and installing components

Steps

1. Place and align the screw holes on the power-supply unit to the screw holes on the chassis.

2. Replace the three (M6-32) screws to secure the power-supply unit to the chassis.

3. Route the power-supply cables through the routing guides on the chassis.

4. Connect the power-supply cables to the connectors on the system board.

Next steps

1. Install the hard-drive and optical-drive cage.

2. Install the 3.5-inch hard-drive.

3. Install the 2.5-inch hard-drive.

4. Install the front bezel.

5. Install the side cover.

6. Follow the procedure in after working inside your computer.

Removing and installing components 71

System board

System board callouts - 7000 Small Form Factor

The following image indicates the slots and connectors on your system board.

1. Intrusion switch cable

2. Processor-power cables

3. Processor fan connector

4. UDIMM slots

From the left (a>b>c>d):

DIMM 3

DIMM 1

DIMM 4

DIMM 2

5. Coin-cell battery socket

6. Power-button cable

7. SD-card reader slot

8. M.2 WLAN slot

9. Hard-drive data cable (SATA 0)

10. M.2 2230 solid-state drive slot

11. M.2 2230/2280 solid-state drive slot

12. Chassis-fan cable

13. ATX system power connector

14. Internal-speaker cable slot

15. Hard-drive data cable (SATA 1)

16. Optical-drive/hard-drive data cable (SATA 2)

17. SATA power cable

18. a. PCIe x16 slot (SLOT 2)

b. PCIe x4 slot (SLOT 4)

c. PCIe x4 slot (SLOT 1)

72 Removing and installing components

19. M.2 2230/2280 solid-state drive slot

20. Processor socket

21. I/O cable

Removing the system board

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the front bezel.

4. Remove the 2.5-inch hard-drive.

5. Remove the 3.5-inch hard-drive.

6. Remove the hard-drive and optical-drive cage.

7. Remove the expansion card.

8. Remove the solid-state drive.

9. Remove the WLAN card.

10. Remove the heat-sink and fan assembly.

11. Remove the memory modules.

12. Remove the processor.

About this task

The following images indicate the location of the system board and provide a visual representation of the removal procedure.

Removing and installing components 73

74 Removing and installing components

Steps

1. Remove the screw (6-32) that secures the front I/O bracket to the chassis.

2. Rotate and remove the front I/O-bracket from the chassis

3. Disconnect all the cables that are connected to the system board.

4. Remove the four screws (#6-32) that secure the system board to the chassis.

5. Free the system board from the back I/O panel by sliding it towards the right and lift the system board out of the chassis.

Installing the system board

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the system board and provides a visual representation of the installation procedure.

Removing and installing components 75

76 Removing and installing components

Removing and installing components 77

Steps

1. Align and lower the system board into the system until the stand-off points at the back of the system board align with those

on the chassis.

2. Replace the four (#6-32) screws to secure the system board to the chassis.

3. Route and connect all the cables that you disconnected from the system board.

4. Place and align the front I/O-bracket with I/O slot on the chassis.

5. Replace the screw (#6-32) that secures the front I/O-bracket to the chassis.

Next steps

1. Install the processor.

2. Install the heat-sink and fan assembly.

3. Install the WLAN card.

4. Install the solid-state drive.

5. Install the memory modules.

6. Install the expansion card.

7. Install the hard-drive and optical-drive cage.

8. Install the 3.5-inch hard-drive.

9. Install the 2.5-inch hard-drive.

10. Install the front bezel.

11. Install the side cover.

12. Follow the procedure in after working inside your computer.

78 Removing and installing components

Drivers and downloads

When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article,

Drivers and Downloads FAQ 000123347.

Drivers and downloads 79

BIOS setup

CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.

Certain changes can make your computer work incorrectly.

NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.

NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen

information for future reference.

Use the BIOS Setup program for the following purposes:

●Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.

●Change the system configuration information.

●Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling

base devices.

Entering BIOS setup program

About this task

Turn on (or restart) your computer and press F2 immediately.

Navigation keys

NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart

the system.

Table 4. Navigation keys

Keys Navigation

Up arrow Moves to the previous field.

Down arrow Moves to the next field.

Enter Selects a value in the selected field (if applicable) or follow

the link in the field.

Spacebar Expands or collapses a drop-down list, if applicable.

Tab Moves to the next focus area.

NOTE: For the standard graphics browser only.

Esc Moves to the previous page until you view the main screen.

Pressing Esc in the main screen displays a message that

prompts you to save any unsaved changes and restarts the

system.

One time boot menu

To enter one time boot menu, turn on your computer, and then press F12 immediately.

NOTE: It is recommended to shutdown the computer if it is on.

80 BIOS setup

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options

are:

●Removable Drive (if available)

●STXXXX Drive (if available)

NOTE: XXX denotes the SATA drive number.

●Optical Drive (if available)

●SATA Hard Drive (if available)

●Diagnostics

The boot sequence screen also displays the option to access the System Setup screen.

System setup options

NOTE: Depending on this computer and its installed devices, the items listed in this section may or may not appear.

Table 5. System setup options—System information menu

General-System Information

System Information

BIOS Version Displays the BIOS version number.

Service Tag Displays the Service Tag of the computer.

Asset Tag Displays the Asset Tag of the computer.

Ownership Tag Displays the ownership tag of the computer.

Manufacture Date Displays the manufacture date of the computer.

Ownership Date Displays the ownership date of the computer.

Express Service Code Displays the express service code of the computer.

Memory Information

Memory Installed Displays the total computer memory installed.

Memory Available Displays the total computer memory available.

Memory Speed Displays the memory speed.

Memory Channel Mode Displays single or dual channel mode.

Memory Technology Displays the technology used for the memory.

DIMM 1 Size Displays the DIMM 1 memory size.

DIMM 2 Size Displays the DIMM 2 memory size.

PCI Information

SLOT2 Displays the PCI information of the computer.

SLOT3 Displays the PCI information of the computer.

SLOT5_M.2 Displays the PCI information of the computer.

Processor Information

Processor Type Displays the processor type.

Core Count Displays the number of cores on the processor.

Processor ID Displays the processor identification code.

Current Clock Speed Displays the current processor clock speed.

Minimum Clock Speed Displays the minimum processor clock speed.

Maximum Clock Speed Displays the maximum processor clock speed.

BIOS setup 81

Table 5. System setup options—System information menu (continued)

General-System Information

Processor L2 Cache Displays the Processor L2 Cache size.

Processor L3 Cache Displays the Processor L2 Cache size.

HT Capable Displays whether the processor is HyperThreading (HT) capable.

64-Bit Technology Displays whether 64-bit technology is used.

Device Information

SATA-0 Displays the SATA device information of the computer.

SATA-1 Displays the SATA device information of the computer.

M.2 PCIe SSD-2 Displays the M.2 PCIe SSD information of the computer.

LOM MAC Address Displays the LOM MAC address of the computer.

Video Controller Displays the video controller type of the computer.

Audio Controller Displays the audio controller information of the computer.

Wi-Fi Device Displays the wireless device information of the computer.

Bluetooth Device Displays the Bluetooth device information of the computer.

Boot Sequence

Boot Sequence Displays the boot sequence.

Boot List Option Displays the available boot options.

UEFI Boot Path Security

Always,Except Internal HDD Enable or disable the system to prompt the user to enter the Admin password

when booting a UEFI boot path from the F12 boot menu. Default: Enabled

Always Enable or disable the system to prompt the user to enter the Admin password

when booting a UEFI boot path from the F12 boot menu. Default: Disabled

Never Enable or disable the system to prompt the user to enter the Admin password

when booting a UEFI boot path from the F12 boot menu. Default: Disabled

Date/Time Displays the current date in MM/DD/YY format and current time in HH:MM:SS

AM/PM format.

Table 6. System setup options—System Configuration menu

System Configuration

Integrated NIC Controls the on-board LAN controller.

Enable UEFI Network Stack Enable or disable UEFI Network Stack.

SATA Operation Configure operating mode of the integrated SATA hard drive controller.

Drives Enable or disable various drives on board.

SATA-0 Displays the SATA device information of the computer.

SATA-1 Displays the SATA device information of the computer.

M.2 PCIe SSD-2 Displays the M.2 PCIe SSD information of the computer.

SMART Reporting Enable or disable SMART Reporting during system startup.

USB Configuration

Enable USB Boot Support Enable or disable booting from USB mass storage devices such as external

hard drive, optical drive, and USB drive.

Enable front USB Port Enable or disable the front USB ports.

Enable rear USB Port Enable or disable the rear USB ports.

Front USB Configuration Enable or disable the front USB ports.

82 BIOS setup

Table 6. System setup options—System Configuration menu (continued)

System Configuration

Rear USB Configuration Enable or disable the rear USB ports.

Audio Enable or disable the integrated audio controller.

Miscellaneous Devices Enable or disable various onboard devices.

Table 7. System setup options—Video menu

Video

Multi-Display Enable or disable multiple displays.

Primary Display Set or change the primary display.

Table 8. System setup options—Security menu

Security

Admin Password Set, change, or delete the administrator password.

System Password Set, change, or delete the system password.

Internal HDD-0 Password Set, change, or delete the internal hard-disk drive password.

Password Configuration Control the minimum and maximum number of characters allowed for Admin

and System passwords.

Password Change Enable or disable changes to the System and Hard Disk passwords when an

administrator password is set.

UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages.

PTT Security

PTT On Enable or disable Platform Trust Technology (PTT) visibility to the operating

system.

Clear Default: Disabled

PPI ByPass for Clear Command Enable or disable the TPM Physical Presence Interface (PPI). When enabled,

this setting will allow the OS to skip BIOS PPI user prompts when issuing

the Clear command. Changes to this setting take effect immediately.Default:

Disabled

Absolute(R) Enable or disable the BIOS module interface of the optional Computrace(R)

Service from Absolute Software.

Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set.

Master Password Lockout Disables the master password support. Hard Disk passwords need to be

cleared before changing the setting.

SMM Security Mitigation Enable or disable SMM Security Mitigation

Table 9. System setup options—Secure Boot menu

Secure Boot

Secure Boot Enable Enable or disable the secure boot feature.

Secure Boot Mode Modifies the behavior of Secure Boot to allow evaluation or enforcement of

UEFI driver signatures.

●Deployed Mode-Default: Enabled

●Audit Mode-Default: Disabled

Deployed Mode Enable or disable the deployed mode.

Audit Mode Enable or disable the audit mode.

Expert Key Management

BIOS setup 83

Table 9. System setup options—Secure Boot menu (continued)

Secure Boot

Expert Key Management Enable or disable Expert Key Management.

Custom Mode Key Management Select the custom values for expert key management.

Table 10. System setup options—Intel Software Guard Extensions menu

Intel Software Guard Extensions

Intel SGX Enable Enable or disable Intel Software Guard Extensions.

Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size.

Performance

Multi Core Support Enable multiple cores.

Default: Enabled.

Intel SpeedStep Enable or disable Intel Speedstep Technology.

Default: Enabled.

NOTE: If enabled, the processor clock speed and core voltage are adjusted

dynamically based on the processor load.

C-States Control Enable or disable additional processor sleep states.

Default: Enabled.

Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor.

Default: Enabled.

HyperThread control Enable or disable HyperThreading in the processor.

Default: Enabled.

Power Management

AC Recovery Sets what action the computer takes when power is restored.

Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology.

Auto On Time Enable to set the computer to turn on automatically every day or on a

preselected date and time. This option can be configured only if the Auto On

Time is set to Everyday, Weekdays or Selected Days.

Default: Disabled.

USB Wake Support Enable the USB devices to wake the computer from Standby.

Deep Sleep Control Enables you to control the Deep Sleep mode support.

Wake on LAN/WLAN Enables the computer to be powered on by special LAN signals.

Block sleep Enables you to block entering to sleep mode in OS environment.

POST Behavior

Numlock LED Enables the NumLock function when computer boots.

Keyboard Errors Enables the keyboard error detection.

Fastboot Enable to set the speed of the boot process.

Default: Thorough.

Extend BIOS POST Time Configure additional pre-boot delay.

Full Screen Logo Enable or disable to display full screen logo.

Warnings and Errors Sets the boot process to pause when Warnings or Errors are detected.

84 BIOS setup

Table 11. System setup options—Virtualization Support menu

Virtualization Support

Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional

hardware capabilities provided by Intel Virtualization Technology.

VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional

hardware capabilities provided by Intel Virtualization Technology for Direct I/O.

Table 12. System setup options—Wireless menu

Wireless

Wireless Device Enable Enable or disable internal wireless devices.

Table 13. System setup options—Maintenance menu

Maintenance

Service Tag Display the system’s Service Tag.

Asset Tag Create a system Asset Tag.

SERR Messages Enable or disable SERR messages.

BIOS Downgrade Control flashing of the system firmware to previous revisions.

Data Wipe Enable to securely erase data from all internal storage devices.

BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from a

recovery file on the user primary hard drive or an external USB key.

Table 14. System setup options—System Logs menu

System Logs

BIOS Events Display BIOS events.

Table 15. System setup options—SupportAssist System Resolution menu

SupportAssist System Resolution

Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console

and for Dell OS Recovery tool.

Overview

This section provides hardware specification for the system and contains no modifiable settings.

Table 16. BIOS Overview Page

Options Description

Series and system model number This field shows the following information:

●BIOS Version - The version of the BIOS installed on the

computer.

●Service tag - The unique 7 digit hexadecimal identification

number for the computer.

●Asset tag

●Manufacture Date - The date for when the unit was

manufactured.

●Ownership Date - The date for when the unit's ownership

was transferred to the end user.

●Express Service Code - An alternative to Service Tag, 11-

digit numerical identification number for the computer.

●Ownership Tag

BIOS setup 85

Table 16. BIOS Overview Page (continued)

Options Description

●Signed Firmware Update - This helps to verify that only

Dell Signed and released BIOS can be installed on the

computer.

Processor The Processor field provides information related to the CPU

on the computer:

●Processor Type - This field mentions the CPU model and

generation information.

●Maximum Clock Speed - This field mentions the maximum

clock speed that the CPU is capable of reaching.

●Minimum Clock Speed - This field mentions the minimum

clock speed that the CPU is capable of reaching.

●Current Clock Speed - This field mentions the clock speed

that the CPU is running at currently.

●Core Count - This field gives the count of the physical

cores on the CPU.

●Processor ID

●Processor L3 Cache - This field shows the amount of

cache storage available on the CPU.

●Microcode Version

●Intel Hyper-Threading Capable - This field helps identify if

the CPU is capable of Hyper-Threading.

●64-bit Technology - This field helps identify the CPU

architecture.

Memory The Memory field provides information related to the memory

on the computer:

●Memory Installed - This field gives the amount of memory

installed on the computer.

●Memory Available - This field gives the amount of memory

available for use on the computer.

●Memory Speed - This field mentions the speed at which

the memory runs on the computer.

●Memory Channel Mode - This field helps us identify if the

computer has Dual-Channel memory utilization capability.

●DIMM_SLOT 1 - This field shows the capacity of the

memory installed in the first DIMM slot.

●DIMM_SLOT 2 - This field shows the capacity of the

memory installed in the second DIMM slot.

Devices The Devices field provides information related to the memory

on the computer:

●Panel Type - This field mentions the type of display panel

used on the computer.

●Video controller - This field mentions the type of video

controller used on the computer.

●Video Memory - This field gives the capacity of the video

memory available for use on the computer.

●Wi-Fi Device - This field mentions the type of wireless

device available for use on the computer.

●Native Resolution - This field mentions the native video

resolution supported on the computer.

●Video BIOS Version - The version of the BIOS installed on

the computer.

●Audio Controller - This field mentions the type of audio

controller used on the computer.

86 BIOS setup

Table 16. BIOS Overview Page (continued)

Options Description

●Bluetooth Device - This field mentions the type of

Bluetooth device available for use on the computer.

●LOM MAC Address - This field provides the unique MAC

address for the computer.

Boot Configuration

This section provides Boot Configuration related details and settings.

Table 17. Boot Configuration:

Options Description

Boot Sequence

Boot Mode: UEFI only This section allows the user to choose the first bootable

device that the computer should use to boot the system. It

lists all potential bootable devices.

●Windows Boot Manager (Enabled by default)

●UEFI Boot Drive (Enabled by default)

●Add Boot option - Allows the user to manually add a Boot

path.

Secure Digital(SD) Card Boot This section contains a toggle switch that allows the user to

enable or disable the option to allow the computer to boot

from an SD Card.

Secure Boot

Enable Secure Boot This section contains a toggle switch that allows the user to

enable or disable Secure Boot. (OFF by default)

Secure Boot Mode This section allows the user to select one of the two Secure

Boot options available on the computer:

●Deployed Mode - This mode checks the integrity of UEFI

drivers and bootloaders before allowing execution. This

option allows for full Secure Boot protections (Enabled by

default.)

●Audit Mode - This mode performs a signature check but

never does a block execution of all UEFI drivers and

bootloaders. This mode is only used when making changes

to Secure Boot Keys.

Expert Key Management

Enable Custom Mode This section contains a toggle switch that allows the user to

enable or disable Custom Mode. This mode allows the PK,

KEK, db and dbx security key databases to be manipulated.

(OFF by default)

Custom Mode Key Management This section helps the user to select the Key Database to

allow modification. The options available are as below:

●PK (Selected by default)

●KEK

●db

●dbx

BIOS setup 87

Integrated Devices

This section provides Integrated Devices details and settings.

Table 18. Integrated Devices

Options Description

Date/Time

Date This section allows the user to change the date which takes

effect immediately. The format used is MM/DD/YYYY.

Time This section allows the user to change the time which takes

effect immediately. The format used is HH/MM/SS in 24 hour

format. The user also has an option to switch between 12-

hours or 24-hours clock.

Audio

Enable Audio This section contains a toggle switch that allows the user to

enable or disable the audio on the computer. It also allows the

user to:

●Enable Microphone (Enabled by default.)

Serial Port This section allows the user to set the Serial Port

Configuration:

●Disabled

●COM1: Port is configured at 3F8h with IRQ4 (Selected by

default)

●COM2: Port is configured at F28h with IRQ3

●COM3: Port is configured with 2E8h with IRQ4

USB Configuration This section helps the user to make changes to the USB

settings on the computer. The options available are as

follows(All options are enabled by default):

●Enable Front USB Ports

●Enable Rear USB Ports

●Enable USB Boot Support

Front USB Configuration This section allows the user to manually enable the 4 USB

ports on the front bezel (All USB ports are enabled by

default.). The options are:

●Front Port 1 (Bottom Left)

●Front Port 2 (Bottom Right)

●Front Port 3 (Top Left)

●Front Port 4 (Top Right)

Rear USB Configuration This section allows the user to manually enable the 4 USB

ports on the back (All USB ports are enabled by default.). The

options are:

●Rear Port 1 (Top Left)

●Rear Port 2 (Left Middle)

●Rear Port 3 (Bottom Left)

●Rear Port 4 (Bottom Right)

●Rear Port 4 (Middle Right)

●Rear Port 4 (Top Right)

Dust Filter Maintenance This field enabled or disabled BIOS messages for maintaining

the optional dust filter. BIOS will generate a pre-boot reminder

88 BIOS setup

Table 18. Integrated Devices (continued)

Options Description

to clean or replace the dust filter based on the following time

intervals:

●Disabled (selected by default)

●15 days

●30 days

●60 days

●90 days

●120 days

●150 days

●180 days

Storage

This section provides storage details and settings.

Table 19. Storage

Options Description

SATA Operation

SATA Operation This section allows the user to select the operating mode

of the integrated SATA hard drive controller. The following

options are available:

●Disabled - SATA controllers are disabled.

●AHCI - SATA is configured in AHCI mode.

●RAID On - SATA is setup to support RAID (Intel Rapid

Storage Technology). (Selected by default)

Storage Interface

Port Enablement This section allows the user to enable or disable the onboard

drives on the computer. The following options is available (ON

by default).

●SATA-0

●SATA-1

●SATA-3

●M.2 PCIe SSD-0

●M.2 PCIe SSD-1

SMART Reporting

Enable SMART Reporting This section contains a toggle switch that allows the user

to enable or disable the S.M.A.R.T(Self-Monitoring, Analysis,

and Reporting Technology) option on the system (OFF by

default).

Drive Information This section provides information about the connected and

active drives on the computer. The following options are

available:

●M.2 PCIe SSD-0

○Type

○Device

Enable MediaCard This section allows setting the media cards ON/OFF or

enable/disable media card in read-only state. The following

options are available:

BIOS setup 89

Table 19. Storage (continued)

Options Description

●Secure Digital (SD) Card (Enabled by default)

●Secure Digital (SD) Card Read-Only Mode

Display

This section provides display details and settings.

Table 20. Display

Options Description

Multi-Display This section contains a toggle switch which allows the user

to enable/disable Multi-Display. (disabled by default). This

feature is only supported on Windows 7 and above.

Primary Display

Video Primary Display This section allows the user to select the video controller

for the primary display when multiple video controllers are

detected. The options are:

●Auto (Selected by default)

●Onboard Video

Full Screen Logo

Full Screen Logo This section contains a toggle switch which allows the user to

enable/disable the option to view a full screen logo (disabled

by default).

Connection

This section provides connection details and settings.

Table 21. Connection

Options Description

Network Controller Configuration

Integrated NIC This section allows the user to change the on-board LAN

controller options. The options are as follows:

●Disabled - The internal LAN is off and not visible to the

operating system.

●Enabled - The internal LAN is enabled.

●Enabled with PXE (Selected by defauly) - The internal LAN

is enabled with PXE boot capabilities.

Wireless Device Enable This section contains a toggle switch that allows the user to

enable or disable WLAN and Bluetooth on the computer. The

options are as follows:

●WLAN (Enabled by default).

●Bluetooth (Enabled by default).

Enable UEFI Network Stack This section contains a toggle switch that allows the user to

enable or disable installation of UEFI networking protocols.

(ON by default)

90 BIOS setup

Table 21. Connection (continued)

Options Description

Wireless Radio Control This section contains a toggle switch that allows the user

to enable or disable a feature where the system will sense

a connection to a wired network and disable the WLAN or

WWAN connection (OFF by default).

HTTP(s) Boot Feature

HTTP(s) Boot Feature This section contains a toggle switch that allows the user to

enable or disable HTTP(s) Boot capabilities (ON by default).

HTTP(s) Boot Modes ●Auto Mode - HTTP(s) Boot automatically extracts Boot

URL from DHCP(Dynamic Host Configuration Protocol) -

Selected by default.

●Manual Mode - HTTP(s) Boot reads Boot URL provided by

the user.

This section also contains an "Upload" and "Delete" option for

provisioning of the certificates required to connect to HTTPs

Boot server.

Power

This section provides power details and settings.

Table 22. Power

Options Description

USB Wake Support

Enable USB Wake Support This section contains a toggle switch to allow the user to

enable or disable USB Wake Support. It allows the system

to use USB devices like a mouse and keyboard to wake the

system from standby mode (OFF by default).

NOTE: This feature only works if the power adapter is

connected to the system.

AC Behavior This section allows the user to control the behavior of the

system when power is restored after an unexpected loss of

power. The options here are:

●Power Off - System stays off after AC power is restored

(Selected by default)

●Power On - System powers on after AC power is restored

●Last Power State - System returns to the previous state

after AC power recovery

Active State Power Management (ASPM) This section allows the user to set the ASPM level. The

options here are:

●Auto - There is handshaking between the device and PCI

Express hub (Selected by default)

●Disabled - ASPM power management is turned off at all

times

●L1 Only - ASPM power management is set to level 1

Block Sleep This section determines how aggressively the system is

conserving power while in Shutdown (S5) or Hiernate (S4)

mode. The options are:

BIOS setup 91

Table 22. Power (continued)

Options Description

●Disabled

●Enabled in S5 only

●Enabled in S4 and S5 (Selected by default)

Intel Speed Shift Technology

Intel Speed Shift Technology This section contains a toggle switch to allow the user to

enable or disable Intel Speed Shift Technology support. This

feature enables the operating system to select appropriate

processor performance automatically (ON by default).

Security

This section provides security details and settings.

Table 23. Security

Options Description

TPM 2.0 Security

TPM 2.0 Security On This section contains a toggle switch to select whether

Trusted Platform Module(TPM) is visible to the Operating

System(OS). (ON by default)

Attestation Enable This section contains a toggle switch which lets the user

control whether the TPM Endorsement Hierarchy is available

to the operating system (OFF by default).

Key Storage Enable This section contains a toggle switch that allows the user to

control whether TPM Storage Hierarchy is available to the

operating system (ON by default).

SHA-256 This section contains a toggle switch that when enabled,

allows the BIOS and the TPM to use the SHA-256 hash

algorithm to extend measurements into the TPM PCRs during

BIOS boot (ON by default).

Clear This section contains a toggle switch which clears the TPM

owner information, and returns the TPM to the default state

(OFF by default).

PPI Bypass for Clear Commands This section contains a toggle switch which controls the TPM

Physical Presence Interface(PPI). When enabled, this setting

will allow the OS to skip BIOS PPI user prompts when issuing

the clear command (OFF by default).

TPM State This section allows the user to enable or disable the TPM. This

is the default operating state for the TPM when you want to

use its complete arrays of capabilities (enabled by default).

Intel Total Memory Encryption

Total Memory Encryption(TME) This section allows the user to enable/disable TME to protect

memory from physical attachs including freeze spray, probing

DDR to read the cycles etc. All of the system memory

is encrypted by the TME block attached to the memory

controller

Chassis Intrusion

92 BIOS setup

Table 23. Security (continued)

Options Description

Chassis Intrusion This field controls the chassis intrusion feature

●Disabled - Will not report intrusions during POST

●Enabled - Will report intrusions during POST

●On-silent - Detects intrusions but does not display any

detected intrusions during POST (Selected by default)

Clear Intrusion Warning This section contains a toggle switch to enable/disable

warnings on intrusion (OFF by default).

SMM Security Mitigation This section allows the user to enable or disable UEFI SMM

security Mitigation protections (ON by default).

Data Wipe on Next Boot

Start Data Wipe This section contains toggle switch which when enabled

ensures that the BIOS will queue up a data wipe cycle for

storage device(s) connected to the system board on the next

reboot (OFF by default).

Absolute

Absolute This section lets the user enable, disable or permanently

disable the BIOS module interface of the optional Absolute

Persistence Module service from Absolute Software. The

options available are as follows:

●Enable Absolute - Enables Absolute Persistence and load

the firmware Persistence Module (Selected by default)

●Disable Absolute - Disables Absolute Persistence. The

firmware Persistence Module is not installed.

●Permanently Disable Absolute - Permanently disables

Absolute Persistence module interface from further use.

UEFI Boot Path Security

UEFI Boot Path Security This section lets the user control whether the system will

prompt the user to enter the admin password(if set) when

booting to a UEFI booth path device from F12 boot menu. The

options available are as below:

●Never

●Always

●Always Except Internal HDD (Selected by default)

●Always Except Internal HDD&PXE

SafeShutter

SafeShutter This section allows the user to choose between dynamic and

manual shutter control:

●Dynamic Shutter - Camera shutter will automatically open

when user grants application permission and close when

permission ends. Can be disabled by using the F9 camera

mute key(LED on). This is the default selected option.

●Manual Shutter Control - Shutter opens when F9 key is

pressed(LED off) and closes when F9 key is pressed(LED

on)

Passwords

This section provides details on password settings.

BIOS setup 93

Table 24. Passwords

Options Description

Admin Password This field allows the user to set, change, or delete the

administrator password.

System Password This field allows the user to set, change, or delete the system

password.

Internal HDD-0 Password This field allows the user to set, change, or delete the

HDD-0's password.

NVMe SSD0 This field allows the user to set, change, or delete the NVMe

SSD-0's password.

Password Configurator

Upper Case Letter Enable or disable reinforced use of upper case letters (OFF by

default).

Lower Case Letter Enable or disable reinforced use of lower case letters (OFF by

default).

Digit Enable or disable reinforced use of at least one digit (OFF by

default).

Special Character Enable or disable reinforced use of at least one special

character (OFF by default).

Minimum Character Allows the user to select the number of characters allowed for

a password (4 is the default value).

Password Bypass This section allows the user to enable/disable the feature

where the user must enter the system and internal hard drive

password when the system is powered on from OFF state.

The options are:

●Disabled (Selected by default)

●Reboot Bypass

Password Changes

Enable Non-Admin Password Changes This section contains a toggle switch which when on, user can

change system and hard drive password without the need for

admin password (OFF by default).

Admin Setup Lockout

Enable Admin Setup Lockout This section contains a toggle switch which allows the

administrator to control how users can or cannot access BIOS

setup (OFF by default).

Master Password Lockout

Enable Active Password Lockout This section contains a toggle switch which allows the user to

disable active password support (OFF by default).

Update Recovery

This section provides details on Update Recovery settings.

94 BIOS setup

Table 25. Update Recovery

Options Description

UEFI capsule Firmware Updates

Enable UEFI Capsule Firmware Updates This field contains a toggle switch which allows the user to

enable or disable BIOS updates through UEFI capsule update

packages (ON by default).

BIOS Recovery from Hard Drive

BIOS Recovery from Hard Drive This field contains a toggle switch which allows the user

to enable or disable recovery from certain corrupted BIOS

conditions from a recovery file on the user's primary hard

drive or an external USB key (ON by default).

BIOS Downgrade

Allow BIOS Downgrade This field contains a toggle switch which allows the user to

enable or disable flashing of the system firmware to previous

revisions.

SupportAssist OS Recovery

SupportAssist OS Recovery This field contains a toggle switch which allows the user

to enable or disable the boot flow for SupportAssist OS

Recovery tool in the events of certain system errors (ON by

default).

BIOSConnect

BIOSConnect This field contains a toggle switch which allows the user to

enable or disable BIOSConnect setup to attempt cloud Service

OS recovery if the main operating system fails to boot with a

set number of failures (ON by default).

Dell Auto OS Recovery Threshold

Dell Auto OS Recovery Threshold This field allows the user to select the number of failed boot

attempts by the system before SupportAssist OS Recovery is

triggered. The options here are as below:

●Off

●1

●2 (selected by default)

●3

System Management

This section provides System Management settings.

Table 26. System Management

Options Description

Service Tag

Service Tag This field provides the unique Service Tag of the computer.

Asset Tag

Asset Tag This field provides the asset tag which is a unique and up

to 64-character identification that can be set by the IT

administrator.

BIOS setup 95

Table 26. System Management (continued)

Options Description

Wake on LAN

Wake on LAN This field allows the user to select if and how the system

should boot when connected to LAN. The options here are as

follows:

●Disabled - The system will not boot with any special LAN

signals (selected by default).

●LAN only - Allows the system to be powered on by a

special LAN signal from a network computer.

●WLAN only - Allows the system to power on by special

WLAN signals.

●LAN or WLAN - Allows the system to power on by special

LAN or wireless LAN signals.

●LAN with PXE Boot - Allows the system to wake-up from

S4 or S5 state and boot to PXE.

Auto On Time

Auto On Time This field allows the user to set defined days/time when the

sytem can automatically power on. The options here are as

follows:

●Disabled (selected by default)

●Everyday

●Weekdays

●Select Days

SERR Messages This section allows the user to enable or disable(ON/OFF) the

SERR message mechanism (ON by default).

NOTE: Some graphics cards require SERR message

mechanism to be disbaled.

First Power On Date This option if enabled lets the user see the ownership date

(disabled by default).

Keyboard

This section provides keyboard settings.

Table 27. Keyboard

Options Description

Enable keyboard Error Detection This field contains a toggle switch(ON/OFF) to allow the

keyboard-related errors to be reported when the system

boots.

Numlock LED This field contains a toggle switch(ON/OFF) to allow the user

to decide if the Numlock LED should be on when the system

boots.

Virtualization

This section provides details on Virtualization settings.

96 BIOS setup

Table 28. Virtualization

Options Description

Intel Virtualization Technology

Enable Intel Virtualization Technology(VT) This field contains a toggle switch to enable or disable

Virtualization to run Virtual machine monitor(VMM) (enabled

by default).

VT for Direct I/O

Enable Intel VT for Direct I/O This field allows the user to enable or disable the system from

being able to perform VT for Direct I/O (enabled by default).

Performance

This section provides Performance settings.

Table 29. Performance

Options Description

Multi-Core Support

Active Cores This field allows the user to configure the number of active

cores on the computer. The options are as follows:

●All Cores (selected by default)

●1

●2

●3

Intel SpeedStep

Enable Intel SpeedStep Technology This field contains a toggle switch to enable or disable

Intel SpeedStep Technology which allows the computer to

dynamically adjust processor voltage and core frequency,

decreasing average power consumption and heat production

(enabled by default).

C-States Control

Enable C-States Control This field contains a toggle switch to enable or disable C-

States Control that configures the CPU's ability to enter

and exit low power states. When off, it disables all C-States

(enabled by default).

Intel Turbo Boost Technology

Enable Intel Turbo Boost Technology This field allows the user to enable or disable Intel Turbo

Boost Technology (enabled by default).

●Disabled - Does not allow the Intel Turbo Boost

Technology driver to increase the performance state of

the processor above the standard performance.

●Enabled - Allows the Intel Turbo Boost Technology

to increase the performance of the CPU or graphics

processor.

Intel Hyper-Threading Technology

Enable Intel Hyper-Threading Technology This field allows the user to configure this feature where

the processor resources are used more effectively, enabling

multiple threads to run on each core (enabled by default).

Dynamic Tuning: Machine Learning

BIOS setup 97

Table 29. Performance (continued)

Options Description

Enable Dynamic Tuning: Machine Learning This field allows the user to configure the OS' capability to

enhance dynamic power tuning capabilities based on detected

workloads (disabled by default)

System Logs

This section contains BIOS, Thermal and Power event logs.

Table 30. System Logs

Options Description

BIOS Event Log

Clear BIOS Event log This field contains a toggle switch to Keep or Clear BIOS

Event logs. It also lists all saved events(Date, Time, Message)

- ("Keep" selected by default).

Updating the BIOS

Updating the BIOS in Windows

About this task

CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it

will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the

system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an

unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://

www.dell.com/support/article/sln153694

Steps

1. Go to www.dell.com/support.

2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search.

NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You

can also use the product ID or manually browse for your computer model.

3. Click Drivers & Downloads. Expand Find drivers.

4. Select the operating system installed on your computer.

5. In the Category drop-down list, select BIOS.

6. Select the latest version of BIOS, and click Download to download the BIOS file for your computer.

7. After the download is complete, browse the folder where you saved the BIOS update file.

8. Double-click the BIOS update file icon and follow the on-screen instructions.

For more information, see knowledge base article 000124211 at www.dell.com/support.

Updating the BIOS in Linux and Ubuntu

To update the system BIOS on a computer that is installed with Linux or Ubuntu, see the knowledge base article 000131486 at

www.dell.com/support.

98 BIOS setup

Updating the BIOS using the USB drive in Windows

About this task

CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it

will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the

system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an

unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://

www.dell.com/support/article/sln153694

Steps

1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file.

2. Create a bootable USB drive. For more information, see the knowledge base article 000145519 at www.dell.com/support.

3. Copy the BIOS setup program file to the bootable USB drive.

4. Connect the bootable USB drive to the computer that needs the BIOS update.

5. Restart the computer and press F12 .

6. Select the USB drive from the One Time Boot Menu.

7. Type the BIOS setup program filename and press Enter.

The BIOS Update Utility appears.

8. Follow the on-screen instructions to complete the BIOS update.

Updating the BIOS from the F12 One-Time boot menu

Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12

One-Time boot menu.

About this task

CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it

will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the

system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an

unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://

www.dell.com/support/article/sln153694

BIOS Update

You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12

One-Time boot menu on the computer.

Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12

One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the

BIOS supports this BIOS update option.

NOTE: Only computers with BIOS Flash Update option in the F12 One-Time boot menu can use this function.

Updating from the One-Time boot menu

To update your BIOS from the F12 One-Time boot menu, you need the following:

●USB drive formatted to the FAT32 file system (key does not have to be bootable)

●BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive

●AC power adapter that is connected to the computer

●Functional computer battery to flash the BIOS

Perform the following steps to perform the BIOS update flash process from the F12 menu:

CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn

off your computer.

BIOS setup 99

Steps

1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer.

2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys

then press Enter.

The flash BIOS menu is displayed.

3. Click Flash from file.

4. Select external USB device.

5. Select the file and double-click the flash target file, and then click Submit.

6. Click Update BIOS. The computer restarts to flash the BIOS.

7. The computer will restart after the BIOS update is completed.

System and setup password

Table 31. System and setup password

Password type Description

System password Password that you must enter to log in to your system.

Setup password Password that you must enter to access and make changes to

the BIOS settings of your computer.

You can create a system password and a setup password to secure your computer.

CAUTION: The password features provide a basic level of security for the data on your computer.

CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended.

NOTE: System and setup password feature is disabled.

Assigning a system setup password

Prerequisites

You can assign a new System or Admin Password only when the status is in Not Set.

About this task

To enter the system setup, press F12 immediately after a power-on or reboot.

Steps

1. In the System BIOS or System Setup screen, select Security and press Enter.

The Security screen is displayed.

2. Select System/Admin Password and create a password in the Enter the new password field.

Use the following guidelines to assign the system password:

●A password can have up to 32 characters.

●At least one special character: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | }

●Numbers 0 through 9.

●Upper case letters from A to Z.

●Lower case letters from a to z.

3. Type the system password that you entered earlier in the Confirm new password field and click OK.

4. Press Esc and save the changes as prompted by the pop-up message.

5. Press Y to save the changes.

The computer restarts.

100 BIOS setup

Deleting or changing an existing system setup password

Prerequisites

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing

System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is

Locked.

About this task

To enter the System Setup, press F12 immediately after a power-on or reboot.

Steps

1. In the System BIOS or System Setup screen, select System Security and press Enter.

The System Security screen is displayed.

2. In the System Security screen, verify that Password Status is Unlocked.

3. Select System Password, update, or delete the existing system password, and press Enter or Tab.

4. Select Setup Password, update, or delete the existing setup password, and press Enter or Tab.

NOTE: If you change the System and/or Setup password, reenter the new password when prompted. If you delete the

System and/or Setup password, confirm the deletion when prompted.

5. Press Esc and a message prompts you to save the changes.

6. Press Y to save the changes and exit from System Setup.

The computer restarts.

Clearing CMOS settings

About this task

CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.

Steps

1. Remove the side cover.

2. Remove the coin-cell battery.

3. Wait for one minute.

4. Replace the coin-cell battery.

5. Replace the side cover.

Clearing BIOS (System Setup) and System passwords

About this task

To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.

NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying

Windows or your application.

BIOS setup 101

Troubleshooting

Dell SupportAssist Pre-boot System Performance

Check diagnostics

About this task

SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell

SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS

internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:

●Run tests automatically or in an interactive mode

●Repeat tests

●Display or save test results

●Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

●View status messages that inform you if tests are completed successfully

●View error messages that inform you of problems encountered during testing

NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer

terminal when the diagnostic tests are performed.

For more information, see https://www.dell.com/support/kbdoc/000180971.

Running the SupportAssist Pre-Boot System Performance Check

Steps

1. Turn on your computer.

2. As the computer boots, press the F12 key as the Dell logo appears.

3. On the boot menu screen, select the Diagnostics option.

4. Click the arrow at the bottom left corner.

Diagnostics front page is displayed.

5. Click the arrow in the lower-right corner to go to the page listing.

The items detected are listed.

6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.

7. Select the device from the left pane and click Run Tests.

8. If there are any issues, error codes are displayed.

Note the error code and validation number and contact Dell.

Power-Supply Unit Built-in Self-Test

Built-in Self-Test (BIST) helps determine if the power-supply unit is working. To run self-test diagnostics on the power-supply

unit of a desktop or all-in-one computer, see the knowledge base article 000125179 at www.dell.com/support.

102 Troubleshooting

Diagnostic LED behavior

Table 32. Diagnostic LED behavior

Blinking pattern

Problem description Suggested resolutionAmber White

1 2 Unrecoverable SPI Flash

Failure

2 1 CPU failure ●Run the Dell Support

Assist/Dell Diagnostics

tool.

●If problem persists,

replace the system board.

2 2 System board failure (included

BIOS corruption or ROM

error)

●Flash latest BIOS version

●If problem persists,

replace the system board.

2 3 No memory/RAM detected ●Confirm that the memory

module is installed

properly.

●If problem persists,

replace the memory

module.

2 4 Memory/RAM failure ●Reset the memory module.

●If problem persists,

replace the memory

module.

2 5 Invalid memory installed ●Reset the memory module.

●If problem persists,

replace the memory

module.

2 6 System board / Chipset

Error / Clock failure / Gate

A20 failure / Super I/O

failure / Keyboard controller

failure

●Flash latest BIOS version

●If problem persists,

replace the system board.

3 1 CMOS battery failure ●Reset the CMOS battery

connection.

●If problem persists,

replace the RTS battery.

3 2 PCI or Video card/chip failure Replace the system board.

3 3 BIOS Recovery image not

found

●Flash latest BIOS version

●If problem persists,

replace the system board.

3 4 BIOS Recovery image found

but invalid

●Flash latest BIOS version

●If problem persists,

replace the system board.

3 5 Power rail failure ●EC ran into power

sequencing failure.

●If problem persists,

replace the system board.

3 6 SBIOS Flash corruption ●Flash corruption detected

by SBIOS

Troubleshooting 103

Table 32. Diagnostic LED behavior (continued)

Blinking pattern

Problem description Suggested resolutionAmber White

●If problem persists,

replace the system board.

3 7 Intel ME (Management

Engine) Error

●Timeout waiting on ME to

reply to HECI message

●If problem persists,

replace the system board.

4 2 CPU Power Cable Connection

Issue

Recovering the operating system

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell

SupportAssist OS Recovery.

Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating

system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating

system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its

factory state.

You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their

primary operating system due to software or hardware failures.

For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at

www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.

Real Time Clock—RTC reset

The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell

Latitude and Precision systems from No POST/No Boot/No Power situations. You can initiate the RTC reset on the system

from a power-off state only if it is connected to AC power. Press and hold the power button for 25 seconds. The system RTC

reset occurs after you release the power button.

NOTE: If AC power is disconnected from the system during the process or the power button is held longer than 40

seconds, the RTC reset process gets aborted.

The RTC reset will reset the BIOS to Defaults, un-provision Intel vPro and reset the system date and time. The following items

are unaffected by the RTC reset:

●Service Tag

●Asset Tag

●Ownership Tag

●Admin Password

●System Password

●HDD Password

●Key Databases

●System Logs

NOTE: The IT administrator's vPro account and password on the system will be un-provisioned. The system needs to go

through the setup and configuration process again to reconnect it to the vPro server.

The below items may or may not reset based on your custom BIOS setting selections:

●Boot List

●Enable Legacy Option ROMs

●Secure Boot Enable

●Allow BIOS Downgrade

104 Troubleshooting

Backup media and recovery options

It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes

multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup

Media and Recovery Options.

WiFi power cycle

About this task

If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be

performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:

NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

Steps

1. Turn off your computer.

2. Turn off the modem.

3. Turn off the wireless router.

4. Wait for 30 seconds.

5. Turn on the wireless router.

6. Turn on the modem.

7. Turn on your computer.

Troubleshooting 105

Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:

Table 33. Self-help resources

Self-help resources Resource location

Information about Dell products and services www.dell.com

My Dell app

Tips

Contact Support In Windows search, type Contact Support, and press

Enter.

Online help for operating system www.dell.com/support/windows

www.dell.com/support/linux

Access top solutions, diagnostics, drivers and downloads, and

learn more about your computer through videos, manuals and

documents.

Your Dell computer is uniquely identified by a Service Tag or

Express Service Code. To view relevant support resources for

your Dell computer, enter the Service Tag or Express Service

Code at www.dell.com/support.

For more information on how to find the Service Tag for your

computer, see Locate the Service Tag on your computer.

Dell knowledge base articles for a variety of computer

concerns 1. Go to www.dell.com/support.

2. On the menu bar at the top of the Support page, select

Support > Knowledge Base.

3. In the Search field on the Knowledge Base page, type the

keyword, topic, or model number, and then click or tap the

search icon to view the related articles.

Contacting Dell

To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.

NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.

NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,

packing slip, bill, or Dell product catalog.

106 Getting help and contacting Dell

Table of Contents

DELL 7000 User Manual

Related Manuals