Table of Contents
- Dell Latitude 7424 Rugged Extreme Owner's Manual
- Welcome - Getting Started
- Chassis Overview
- Technology and components
- Using your computer
- AC-DC Adapters
- Battery
- Processors
- Memory features
- Graphics options
- Corning Gorilla Glass
- Pen Usage
- Optical Disk Drive
- Media Card Readers
- UEFI BIOS
- Systems management - From on-premises to the cloud
- Trusted Platform Module
- Fingerprint Reader
- USB features
- USB Powershare
- USB Type-C
- Ethernet
- HDMI 2.0
- Software and Troubleshooting
- Turning off your computer
- Removing and installing components
- Safety instructions
- Recommended tools
- Screw List
- Stylus
- SIM card
- Memory card
- Handle
- Latch Doors
- Battery
- Bottom Chassis Cover
- Keyboard
- Secondary SSD carrier
- Primary SSD carrier
- SSD
- Memory modules
- WLAN card
- WWAN card
- Global Positioning System (GPS)
- Coin-cell battery
- PCIe Heatsink Fan Assembly
- Primary SSD Rail
- Docking Port Assembly
- Heatsink Assembly
- Rear Input-Output Board
- Hinge Covers
- Display assembly
- LCD Bezel and Back Cover Assembly
- Microphone
- Camera
- Battery Bay
- Left I/O board
- ExpressCard Reader
- Smart Card
- Speaker
- System board
- Optical drive
- Bottom Base Assembly
- System setup
- Diagnostics
- Getting help
DELL 7424 User Manual
Displayed below is the user manual for 7424 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Dell Latitude 7424 Rugged Extreme
Owner's Manual
Regulatory Model: P86G
Regulatory Type: P86G001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2018 - 10
Rev. A00
Contents
1 Welcome - Getting Started.............................................................................................................................9
Product overview...............................................................................................................................................................9
System information............................................................................................................................................................9
Product Comparison....................................................................................................................................................9
Technical specications.............................................................................................................................................. 11
2 Chassis Overview.........................................................................................................................................22
Front View.........................................................................................................................................................................23
Left Side View.................................................................................................................................................................. 24
Right Side View................................................................................................................................................................ 24
Bottom View.....................................................................................................................................................................25
Top view............................................................................................................................................................................ 26
Back View..........................................................................................................................................................................27
3 Technology and components........................................................................................................................28
Using your computer....................................................................................................................................................... 29
Open the LCD Lid...................................................................................................................................................... 29
Stealth mode.............................................................................................................................................................. 29
Using the backlit keyboard........................................................................................................................................30
Enabling and disabling the wireless (WiFi) feature................................................................................................ 32
Hot key denition....................................................................................................................................................... 32
AC-DC Adapters...............................................................................................................................................................34
How to check the status of AC Adapter in BIOS?................................................................................................ 34
90W............................................................................................................................................................................. 34
130W............................................................................................................................................................................35
LED and Cable............................................................................................................................................................36
Battery...............................................................................................................................................................................36
Battery Specications............................................................................................................................................... 36
Processors.........................................................................................................................................................................37
Skylake processor.......................................................................................................................................................37
Kaby Lake — 7th and 8th Generation Intel Core processors...............................................................................39
Memory features..............................................................................................................................................................40
DDR4........................................................................................................................................................................... 40
Graphics options............................................................................................................................................................... 41
Graphics Specications..............................................................................................................................................41
AMD Radeon 540 Graphics...................................................................................................................................... 47
AMD Radeon RX 540 Graphics................................................................................................................................47
Corning Gorilla Glass........................................................................................................................................................48
Benets....................................................................................................................................................................... 48
Pen Usage.........................................................................................................................................................................50
Using the Pen as a 'Mouse'...................................................................................................................................... 50
Using the Pen as a Pen.............................................................................................................................................. 51
Tablet PC Input Panel.................................................................................................................................................51
Contents 3
Pen Flicks.....................................................................................................................................................................51
Optical Disk Drive.............................................................................................................................................................53
DVDRW.......................................................................................................................................................................53
Blue Ray...................................................................................................................................................................... 54
Media Card Readers........................................................................................................................................................ 56
UEFI BIOS.........................................................................................................................................................................56
Important InformationPortables Technology Dell Command Congure toolkit..................................................56
Systems management - From on-premises to the cloud ...........................................................................................57
Out-of-Band Systems Management- Intel vPro and Intel Standard Manageability.......................................... 58
Trusted Platform Module................................................................................................................................................ 58
Fingerprint Reader...........................................................................................................................................................58
Dell ControlVault Software....................................................................................................................................... 59
USB features.................................................................................................................................................................... 59
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)...........................................................................................................59
Speed.......................................................................................................................................................................... 60
Applications................................................................................................................................................................ 60
Compatibility................................................................................................................................................................61
USB Powershare...............................................................................................................................................................61
USB Type-C.......................................................................................................................................................................61
Alternate Mode.......................................................................................................................................................... 62
USB Power Delivery.................................................................................................................................................. 62
USB Type-C and USB 3.1.......................................................................................................................................... 62
Ethernet............................................................................................................................................................................ 62
Product Features....................................................................................................................................................... 62
General........................................................................................................................................................................ 62
Security and Manageability.......................................................................................................................................63
Performance...............................................................................................................................................................63
Power.......................................................................................................................................................................... 63
MAC/PHY Interconnect............................................................................................................................................63
Package/Design.........................................................................................................................................................63
HDMI 2.0...........................................................................................................................................................................64
HDMI 2.0 Features.....................................................................................................................................................64
Advantages of HDMI................................................................................................................................................. 64
Software and Troubleshooting....................................................................................................................................... 65
Chipsets...................................................................................................................................................................... 65
Processor.................................................................................................................................................................... 67
Verifying system memory ........................................................................................................................................ 68
Display......................................................................................................................................................................... 69
Troubleshooting Touchpad........................................................................................................................................ 73
Troubleshooting Your Pen..........................................................................................................................................74
Realtek HD audio drivers........................................................................................................................................... 74
Camera features.........................................................................................................................................................75
Hard drive options...................................................................................................................................................... 77
Dell Command Congure.......................................................................................................................................... 83
Intel HD Graphics drivers...........................................................................................................................................87
Turning o your computer...............................................................................................................................................87
Turning o your — Windows....................................................................................................................................87
4Contents
Turning o your computer — Windows 7...............................................................................................................87
4 Removing and installing components........................................................................................................... 88
Safety instructions...........................................................................................................................................................88
Before working inside your computer......................................................................................................................88
Safety Precautions.................................................................................................................................................... 89
After working inside your computer........................................................................................................................ 95
Recommended tools........................................................................................................................................................95
Screw List......................................................................................................................................................................... 95
Stylus ................................................................................................................................................................................ 97
Removing the stylus.................................................................................................................................................. 97
Installing the stylus.....................................................................................................................................................97
SIM card............................................................................................................................................................................98
Removing the SIM card............................................................................................................................................ 98
Installing the SIM card...............................................................................................................................................99
Memory card...................................................................................................................................................................100
Installing the memory card...................................................................................................................................... 100
Removing the memory card.....................................................................................................................................101
Handle...............................................................................................................................................................................101
Removing the Handle............................................................................................................................................... 101
Installing the Handle.................................................................................................................................................102
Latch Doors.....................................................................................................................................................................103
Removing the latch doors....................................................................................................................................... 103
Installing the latch doors..........................................................................................................................................103
Battery............................................................................................................................................................................. 104
Removing the Battery..............................................................................................................................................104
Installing the Batteries............................................................................................................................................. 105
Bottom Chassis Cover...................................................................................................................................................106
Removing the Bottom Chassis Cover....................................................................................................................106
Installing the Bottom Chassis Cover......................................................................................................................106
Keyboard..........................................................................................................................................................................107
Removing the Keyboard...........................................................................................................................................107
Installing the Keyboard.............................................................................................................................................109
Secondary SSD carrier.................................................................................................................................................... 111
Removing the Secondary SSD carrier.....................................................................................................................111
Installing the Secondary SSD carrier...................................................................................................................... 112
Primary SSD carrier........................................................................................................................................................ 113
Removing the Primary SSD carrier......................................................................................................................... 113
Installing the Primary SSD carrier............................................................................................................................114
SSD................................................................................................................................................................................... 115
Removing the SSD from carrier.............................................................................................................................. 115
Installing the SSD in carrier......................................................................................................................................115
Memory modules.............................................................................................................................................................116
Removing the Memory.............................................................................................................................................116
Installing the Memory................................................................................................................................................117
WLAN card.......................................................................................................................................................................118
Removing the WLAN card....................................................................................................................................... 118
Contents 5
Installing the WLAN card..........................................................................................................................................119
WWAN card.................................................................................................................................................................... 120
Removing the WWAN card..................................................................................................................................... 120
Installing the WWAN card....................................................................................................................................... 120
Global Positioning System (GPS)..................................................................................................................................121
Removing the GPS module......................................................................................................................................121
Installing the GPS module....................................................................................................................................... 122
Coin-cell battery............................................................................................................................................................. 123
Removing the Coin cell............................................................................................................................................ 123
Installing the Coin cell...............................................................................................................................................124
PCIe Heatsink Fan Assembly........................................................................................................................................ 125
Removing the PCIe Heatsink fan assembly.......................................................................................................... 125
Installing the PCIe heatsink fan assembly..............................................................................................................125
Primary SSD Rail.............................................................................................................................................................126
Removing the Primary SSD rail...............................................................................................................................126
Installing the Primary SSD rail................................................................................................................................. 127
Docking Port Assembly..................................................................................................................................................128
Removing the Docking port assembly................................................................................................................... 128
Installing the Docking Port Assembly.....................................................................................................................129
Heatsink Assembly.......................................................................................................................................................... 131
Removing the Heatsink assembly........................................................................................................................... 131
Installing the Heatsink assembly............................................................................................................................. 132
Rear Input-Output Board...............................................................................................................................................134
Removing the Rear I-O board................................................................................................................................. 134
Installing the Rear I-O board................................................................................................................................... 135
Hinge Covers...................................................................................................................................................................137
Removing the Hinge Covers....................................................................................................................................137
Installing the Hinge Covers......................................................................................................................................139
Display assembly..............................................................................................................................................................141
Removing the Display assembly.............................................................................................................................. 141
Installing the Display Assembly............................................................................................................................... 142
LCD Bezel and Back Cover Assembly..........................................................................................................................144
Removing the LCD with bezel and the display back cover assembly................................................................ 144
Installing the LCD with bezel and the display back cover assembly.................................................................. 145
Microphone......................................................................................................................................................................147
Removing the Microphone...................................................................................................................................... 147
Installing the Microphone........................................................................................................................................ 148
Camera............................................................................................................................................................................ 150
Removing the Camera............................................................................................................................................. 150
Installing the Camera............................................................................................................................................... 150
Battery Bay ..................................................................................................................................................................... 151
Removing the Battery bay....................................................................................................................................... 151
Installing the Battery bay ........................................................................................................................................152
Left I/O board.................................................................................................................................................................154
Removing the Left I/O daughterboard..................................................................................................................154
Installing the Left I/O Board....................................................................................................................................155
ExpressCard Reader...................................................................................................................................................... 156
6Contents
Removing the ExpressCard Reader....................................................................................................................... 156
Installing the ExpressCard Reader..........................................................................................................................157
Smart Card......................................................................................................................................................................159
Removing the Smart Card Reader......................................................................................................................... 159
Installing the Smart Card Reader............................................................................................................................ 161
Speaker............................................................................................................................................................................163
Removing the Speaker.............................................................................................................................................163
Installing the Speaker...............................................................................................................................................164
System board..................................................................................................................................................................165
Removing the System board...................................................................................................................................165
Installing the System board..................................................................................................................................... 170
Optical drive.................................................................................................................................................................... 175
Removing the Optical Drive.................................................................................................................................... 175
Installing the Optical drive........................................................................................................................................177
Bottom Base Assembly..................................................................................................................................................180
5 System setup............................................................................................................................................. 182
Boot menu.......................................................................................................................................................................182
Navigation keys...............................................................................................................................................................182
System setup options.................................................................................................................................................... 183
General options.........................................................................................................................................................183
System conguration............................................................................................................................................... 184
Video screen options................................................................................................................................................ 187
Security......................................................................................................................................................................187
Secure boot...............................................................................................................................................................189
Intel Software Guard Extensions options.............................................................................................................. 189
Performance............................................................................................................................................................. 190
Power management..................................................................................................................................................191
Post behavior............................................................................................................................................................ 192
Manageability............................................................................................................................................................ 194
Virtualization support...............................................................................................................................................194
Wireless options........................................................................................................................................................194
Maintenance............................................................................................................................................................. 195
System logs...............................................................................................................................................................196
About......................................................................................................................................................................... 196
Boot Sequence................................................................................................................................................................197
Updating the BIOS in Windows ................................................................................................................................... 197
Updating BIOS on systems with BitLocker enabled.............................................................................................198
Updating your system BIOS using a USB ash drive...........................................................................................198
Updating the Dell BIOS in Linux and Ubuntu environments................................................................................198
System and setup password......................................................................................................................................... 199
Assigning a system setup password...................................................................................................................... 199
Deleting or changing an existing system setup password...................................................................................199
6 Diagnostics.................................................................................................................................................201
ePSA Diagnostics........................................................................................................................................................... 201
Running ePSA diagnostics.......................................................................................................................................201
Contents 7
ePSA User Interface.................................................................................................................................................201
To run test on specic device or run a specic test............................................................................................203
ePSA Error Messages............................................................................................................................................. 203
Validation Tools ........................................................................................................................................................204
LCD Built-in Self Test ....................................................................................................................................................210
Overview : LCD Built-in Self Test (BIST) ............................................................................................................. 210
How to invoke LCD BIST Test................................................................................................................................ 210
Battery Status Lights......................................................................................................................................................211
Diagnostic LED................................................................................................................................................................ 211
Wi-Fi power cycle...........................................................................................................................................................212
BIOS recovery.................................................................................................................................................................212
Rollback BIOS feature..............................................................................................................................................212
BIOS recovery using hard drive.............................................................................................................................. 213
BIOS recovery using USB key.................................................................................................................................213
Self-Heal.......................................................................................................................................................................... 214
Course Introduction..................................................................................................................................................214
Self-Heal Instruction.................................................................................................................................................214
Supported Latitude Models.....................................................................................................................................214
7 Getting help................................................................................................................................................216
Contacting Dell............................................................................................................................................................... 216
8Contents
Welcome - Getting Started
Product overview
The new Dell Latiude 7424 Rugged Extreme is next in line to the generation of Rugged Latitude 7000 series. This series delivers the highest
levels of performance, newest technologies, high levels of congurability, and premium industrial design to professionals that run industry-
specic applications as part of their daily eld activities.
The Dell Latiude 7424 Rugged Extreme is a versatile solution that packs the power and performance of a workstation into a class leading
rugged form factor. It is a powerful laptop designed for highly mobile professionals, who needs to run mission critical applications in the
oce, at the job site, at home, or at the eld. The Dell Latitude 7424 Rugged Extreme is the successor of Dell Latitude 7414.
The Dell Latitude 7424 Rugged Extreme is the most powerful and feature-rich rugged laptop, that gives users desktop replacement
performance in a mobile form factor. It provides uncompromised performance for professionals that need to have xed workstation
performance in remote locations.
Features:
•Congurability options including Intel 6th, 7th, and 8th generation core and i3, i5, i7 Processors
• FHD panel with 1000 nit brightness
• Dual Hot Swappable Batteries
• 2133 / 2400 MHz memory with Super Speed options
• Up to 3 storage spaces supporting up to 4 TB of storage
• New AMD graphics option
• USB Type-C port for Power Docking
• IR Camera option
• ISV Certications
System information
This chapter provides detailed product specications and the comparison with its predecessors.
Product Comparison
Table 1. Product comparison with predecessor model
Latitude 7414 Latiude 7424 Rugged Extreme
Processor • 6th Generation Intel Sky Lake (15 W)
Dual Core i3/i5/i7
• 6th Generation Intel Sky Lake (15 W)
Dual Core i5
• 7th Generation Intel Kaby Lake U (15 W)
Quad Core i5/i7, Dual Core i3
• 8th Generation Intel Kaby Lake U (15 W)
Quad Core i5/i7
Chipset Intel Sky Lake chipset (integrated with the
processor)
Intel Kaby Lake / Sky Lake (integrated with
the processor)
1
Welcome - Getting Started 9
Latitude 7414 Latiude 7424 Rugged Extreme
Memory DDR4 2133 MHz; 2 SoDIMM slots
supporting up to 32 GB • DDR4 2133 MHz; 2 SoDIMM slots
supporting up to 32 GB (SkyLake U)
• DDR4 2400 MHz; 2 SoDIMM slots
supporting up to 32 GB (KabyLake U)
Storage • None
• 2.5'' HDD: Up to 1 TB, hybrid, OPAL SED
options
• SSD M.2 2280 SATA: Up to 512 GB,
OPAL SED options
• 5.25" ODD (Optional)
• SSD M.2 2280 PCIe: Up to 1 TB, FIPS,
OPAL, SED options
• SSD M.2 2280 SATA: Up to1 TB, FIPS,
OPAL, SED options
• 5.25" ODD (Optional, can be used as
third drive)
Graphics Integrated
Intel HD 520 Graphics (Integrated in Intel
6th generation processors OR Radeon R7
M360 (Discrete)
Integrated
• Intel HD Graphics 620 (Integrated in Intel
7th generation processors)
• Intel UHD Graphics 620 (Integrated in
Intel 8th generation processors)
• Intel HD 520 Graphics (Integrated in Intel
6th generation processors)
Discrete
• AMD Radeon 540, 2 GB GDDR5
• AMD Radeon RX540, 4 GB GDDR5
Audio Realtek ALC3235 Controller Waves MaxxAudio 7.5
Communication • Integrated Intel i219 10/100/1000 Mb/s
Ethernet
• Wi-Fi 802.11a/b/g/n/ac with Bluetooth
4.2
• WWAN 4G LTE Full Mini Card (optional)
• Optional dedicated u-blox NEO-M8 GPS
card
• Integrated Intel i219 10/100/1000 Mb/s
Ethernet
• Wi-Fi 802.11a/b/g/n/ac with Bluetooth
4.2
• WWAN 4G LTE Full Mini Card (optional)
• Bluetooth 4.2
• Optional dedicated u-blox NEO-M8 GPS
card
I/O connectors • Three USB 3.1 ports(One with
PowerShare)
• One USB 2.0
• HDMI 1.4
• VGA Port
• Two RJ-45 NIC ports
• Two RS-232 Serial ports
• One microphone/stereo headphone/
speakers connector
• one micro-SIM slot with security feature
• Four USB 3.1 Gen 1 ports (One with
PowerShare and Power on/Wake-up
support)
• HDMI 2.0
• One USB 3.2 Gen 2 Type-C
port(Supports charging)
• Universal audio jack (Global Headset
Jack + mic phone in + line in support)
• RJ-45 connector
• Serial RS-232 port
Rear I/O space can be congured with
RJ-45 along with following options:
• Serial RS-232
• VGA or
• DisplayPort
Operating system • Windows 10 Pro 64 bit
• Windows 10 Home 64 bit
• Windows 10 Pro 64 bit
• Windows 10 Enterprise (64 bit)
10 Welcome - Getting Started
Latitude 7414 Latiude 7424 Rugged Extreme
• Windows 7 via Dell CFI ┼
BIOS UEFI BIOS UEFI BIOS
AC adapter • 65 W adapter, 7.4 mm barrel
• 65 W BFR/PVC halogen free adapter,
7.4 mm barrel
• 90 W adapter, 7.4 mm barrel
• 19.5 V @ 130 W & 90 W adapters
through 7.4 mm DC-IN jack
• USB Type-C with PD
Battery • 6 Cell 65 Whr
• 9 Cell 91 Whr
Option to have two or one:
• 3 Cell 51 Whr ExpressCharge capable
battery
• 3 Cell 51 Whr Battery (Long-Life Cycle)
Weight
(Pounds/Kilogram)
7.8 / 3.54 7.6 / 3.5 (includes handle)
Technical specications
NOTE: Oerings may vary by region. The following specications are only those required by law to ship with your computer. For
more information about the conguration of your computer, go to Help and Support in your Windows operating system and
select the option to view information about your computer.
System information
Table 2. System Information
System chipset information
Chipset • Intel Kaby Lake U Dual Core (integrated with processor)
• Intel Kaby Lake U Quad Core(integrated with processor)
• Intel Sky Lake U Dual Core (integrated with processor)
DRAM bus width 64-bit
Flash EEPROM SP1 128 Mbits
PCIe bus 100 Mhz
External bus frequency DMI 3.0-8GT/s
Base
Table 3. Base congurations
Base
• Intel Dual-Core i3-7130U Kaby Lake processor, Intel HD 620 UMA graphics, TPM
• Intel Quad-Core i5-8350U Kaby Lake processor, Intel UHD 620 UMA graphics, TPM, vPro
Welcome - Getting Started 11
Base
• Intel Quad-Core i5-8350U Kaby Lake processor, AMD Radeon 540(2GB/64-Bit) discrete graphics, TPM, vPro
• Intel Quad-Core i5-8350U Kaby Lake processor, AMD Radeon RX540(4GB/128-Bit) discrete graphics, TPM, vPro
• Intel Quad-Core i7-8650U Kaby Lake processor, AMD Radeon 540(2GB/64-Bit) discrete graphics, TPM, vPro
• Intel Quad-Core i7-8650U Kaby Lake processor, AMD Radeon RX540(4GB/128-Bit) discrete graphics, TPM, vPro
• Intel Dual-Core i5-6300U Sky Lake processor, Intel HD 520 UMA graphics, TPM
Processor
NOTE: Processor numbers are not a measure of performance. Processor availability is subject to change and may vary by region/
country.
Table 4. Processor specications
Type UMA Graphics
Intel Dual-Core i3-7130U Kaby Lake processor, Cache: 3 MB / # of
Thread (T): 4 / Base Frequency : 2.7 GHz / Thermal Design Power
(TDP): 15 W)
Intel HD Graphics 620
Intel Quad-Core i5-8350U Kaby Lake processor (6 MB / 8T / 1.7
GHz / 15 W)
Intel UHD Graphics 620
Intel Quad-Core i7-8650U Kaby Lake processor (8 MB / 8T / 1.9
GHz / 15 W)
Intel UHD Graphics 620
Intel Dual-Core i5-6300U Sky Lake processor (3MB / 4T / 2.4
Ghz / 15 W)
Intel HD Graphics 520
Memory
Table 5. Memory specications
Memory conguration
Minimum memory conguration 8 GB
Maximum memory conguration 32 GB
Number of slots Two DDR4 SODIMM slots
Maximum memory supported per slot 16 GB
Memory options • 8 GB - 2 x 4 GB
• 16 GB - 2 x 8 GB
• 32 GB - 2 x 16 GB
Type DDR4 SDRAM (Non-ECC memory only)
Speed • 2400 MHz (Kaby Lake processor)
• 2133 MHz (Sky Lake procesor)
12 Welcome - Getting Started
System board connectors
Table 6. Internal M.2 System board connectors
Sockets Options
M.2 (Socket 1, Key A) Wireless Local Area Network (WLAN) / Wireless Gigabit Alliance
(WiGig)
M.2 (Socket 3, Key M) SATA / PCIe x 2 or x 4 SSD
M.2 (Socket 2, Key B) SSD / Wireless Wide Area Network (WWAN)
Storage
Table 7. Storage specications
Type Form factor Interface Security option Capacity
Primary Storage ( SSD,
FIPS, SED, Opal)
None / PCIe M.2 2280
(Tool-free removable
dual-sided M.2
compatible carrier sled)
M.2 2280 SSD PCIe x4 FIPS, SED, Opal • 128 GB
• 256 GB
• 512 GB
• 1 TB
• 2 TB
• 256 GB / 512GB FIPS
140-2 compliant SED
• 1TB OPAL SED
Secondary Storage /
Cache (SSD)
None / M.2 SATA 3 SSD
(Tool-free removable
storage)
M.2 SATA 3 / M.2 2280
PCIe x4
None • 256 GB
• 512 GB
• 1 TB
Third Storage / Cache
(Replaces ODD airbay)
None / M.2 2280 (M.2
PCIe/SATA SSD (Tool-
free removable storage) /
9.5 mm ODD
M.2 SATA 3 / M.2 2280
PCIe x4
None • 256 GB
• 512 GB
• 1 TB
• 8x DVD-ROM 9.5 mm
Optical Drive
• 8x DVD+/-RW 9.5
mm Optical Drive
• 6x BD-RE 9.5 mm
Optical Drive
Welcome - Getting Started 13
Media card-reader
Table 8. Media-card reader specications
SD card reader specications
Type One SD-card slot
Supported cards • SD
• SDHC
• SDXC
External Ports and connectors
Table 9. External Ports and connectors
Ports Specications
Expansion Slot ExpressCard / PCMCIA
USB • One USB 3.1 Gen 1 Type-A port with Power on/Wake-up
support
• Two USB 3.1 Gen 1 Type-A port
• One USB 3.2 Gen 1 Type-C port with PowerShare
Security T-Bar Slot
Docking port • USB Type-C Monitor Stand/Dock
• Latitude USB Type-C Dock
• Dell Rugged Family Pogo Dock (backward compatible with Gen
2)
Audio • Universal audio jack (Global Headset Jack + mic phone in + line
in support)
• No / Noise reduction dual array microphones
Video • HDMI 2.0
Network adapter One RJ-45 connector
Serial port One legacy Serial RS-232 port
Rear Congurable I/O Space • 2nd Gigabit RJ-45 + 2nd RS-232
• 2nd Gigabit RJ-45 + VGA OUT
• 2nd Gigabit RJ-45 + DisplayPort Out (full-size)
SIM card reader One micro SIM card reader
14 Welcome - Getting Started
Audio
Table 10. Audio specications
Controller ALC3254
Type Mono-channel
Speakers One
Interface • Universal Stereo headset/mic combo
• Rugged quality speakers
• Noise reducing array microphones
Internal speaker amplier 2 W (RMS)
Display
Table 11. Display specications
Type Full HD Touch
Screen size (Diagonal) 14 inch (16:9)
LCD Panel technology FHD (1920x1080)
Display Touch (10 nger PCAP Glove/Water/Stylus capable)
Native Resolution 1920x1080
High Denition Yes
Luminance Outdoor Viewable(OV) :1000 NIT
Height 173.95 mm / 6.85 (display area)
Width 309.4 mm / 12.18 inch
Megapixels 2.07
Pixels Per Inch (PPI) 157
Pixel pitch 0.161 mm
Color depth 16.2M colors (OV)
Contrast ratio (typical) 1500 (OV)
Response time(max) 35 ms
Refresh rate 60 Hhz
Horizontal viewing angle 85/85°
Vertical viewing angle 85/85°
Stylus support Yes, Passive
Welcome - Getting Started 15
Graphics Specications
Table 12. Graphics specications
Controller Type CPU
Dependency
Graphics
memory type
Capacity External display
support
Maximum
resolution
Intel HD 620
Graphics
UMA Intel Core i3 -
7130U
Integrated Shared system
memory
HDMI 2.0 4096×2304 @60 Hz
Intel UHD 620
Graphics
UMA Intel Core i5 -
8350U
Integrated Shared system
memory
HDMI 2.0 4096×2304 @60 Hz
Intel HD 520
Graphics
UMA Intel Core
i5-6300U
Integrated Shared system
memory
HDMI 2.0 4096×2304 @60 Hz
AMD Radeon
540
Discrete Intel Core i5 -
8350U
Intel Core i7 -
8650U
Discrete Dedicated, 2 GB
DDR5
HDMI 2.0
Additional video
ports via Rear
Congurable IO
Space
• VGA
• DisplayPort
4096×2304 @60 Hz
AMD Radeon
RX540
Discrete Intel Core i5 -
8350U
Intel Core i7 -
8650U
Discrete Dedicated, 4 GB
DDR5
HDMI 2.0
Additional video
ports via Rear
Congurable IO
Space
• VGA
• DisplayPort
4096×2304 @60 Hz
NOTE: Additional video ports via Rear Congurable IO Space is available with discrete graphics solution only.
Camera
Table 13. Camera specications
Resolution Camera:
• Still image: 0.92 megapixels
• Video: 1280x720 at 30 fps
Infrared camera (optional):
• Still image: 0.30 megapixels
• Video: 340x340 at 60 fps
Diagonal viewing angle • Camera - 86.7 degrees
• Infrared camera - 70 degrees
16 Welcome - Getting Started
Communication
Table 14. Communication specications
Network Adapter Specications
Ethernet Integrated Intel i219LM 10/100/1000 Mb/s Ethernet (RJ-45 ) with
Intel Remote Wake UP, PXE and Jumbo frames support. (2nd NIC
in rear congurable IO space)
Wireless LAN(Optional) • Intel Dual Band Wireless AC 8265 (802.11ac) 2x2 + Bluetooth
4.2
• Intel Dual Band Wireless AC 8265 (802.11ac) 2x2 (No BT)
Wireless WAN(Optional) Qualcomm Snapdragon X20 Global Gigabit LTE
Global Positioning System(GPS) Module (Optional) U-blox NEO-M8 dedicated GPS card
Smart card reader
Table 15. Contactless smart card reader
Type FIPS 201 Contacted / Contactless Smart Card reader
ISO certication ISO14443A
Keyboard
Table 16. Keyboard specications
Number of keys • 83 keys: US English, Thai, French-Canadian, Korean, Russian,
Hebrew, English-International
• 84 keys: UK English, French Canadian Quebec, German, French,
Spanish (Latin America), Nordic, Arabic, Canada Bilingual
• 85 keys: Brazilian Portuguese
• 87 keys: Japanese
Size Six row keyboard
• X= 19.05 mm key pitch
• Y= 19.05 mm key pitch
Backlit keyboard None / RGB Backlight / Rubberized Sealed
Layout QWERTY / AZERTY / Kanji
Welcome - Getting Started 17
Touchpad
Table 17. Touchpad Specications
Resolution • Horizontal: 305
• Vertical: 305
Dimensions • Width: 4.13 inch (105 mm )
• Height: 2.36 inch (60 mm)
Multi-touch Supports 2 - ngers multi-touch
Battery
Table 18. Battery Specications
Type • 3-cell 51 Whr (ExpressCharge)
• 3-cell 51 Whr (Long-Life Cycle, includes 3 year limited warranty)
Dimension • Length: 128.4 mm (5.05 inch)
• Width: 86.3 mm (3.39 inch)
• Height: 15.3 mm (0.60 inch)
Weight (maximum) 237.00 g (0.52 lb)
Voltage 51 WHr - 11.4 VDC
Life Span 300 discharge/recharge cycles
Charging time when the computer is o (approximate) 2 hours(with one battery) / 4 hours (with two batteries)
Operating time Varies depending on operating conditions and can signicantly
reduce under certain power-intensive conditions.
Temperature range: Operating 0°C to 60°C (32°F to 140°F)
Temperature range: Non-Operating -40°C to 70°C (104°F to 158°F)
Coin-Cell battery 3 V, CR2032, lithium ion
Power adapter
Table 19. Power adapter specications
Type • 19.5 V @ 130 W & 90 W adapters through 7.4 mm Normal and
Elbow Barrel
• USB Type-C with PD (Power Distribution)
18 Welcome - Getting Started
• Via Dock supporting a NVDC charger architecture
Input Voltage 100 VAC to 240 VAC
Input current (maximum) • 90 W - 1.5 A
• 130 W - 2.5 A
Adapter size 7.4 mm
Input frequency 50 Hz to 60 Hz
Output current • 90 W - 4.62 A (continuous)
• 130 W - 6.7 A (continuous)
Rated output voltage 19.5 VDC
Temperature range (Operating) 0ºC to 40ºC (32ºF to 104ºF)
Temperature range (Non-Operating) - 40ºC to 70ºC (104ºF to 158º F)
Physical system dimensions
Table 20. Weight
Chassis weight (pounds / kilograms) 7.6 / 3.5 (includes handle)
Table 21. Chassis dimensions
Dimensions Vectors
Height (inches / centimeters) 13.96 / 35.45
Width (inches / centimeters) 9.79 / 24.86
Depth (inches / centimeters) 2.01 / 5.11
Shipping weight (pounds / kilograms - includes packaging material) 10.78 / 4.89
Table 22. Packaging parameters
Dimensions Vectors
Height (inches / centimeters) 37.5 / 14.76
Width (inches / centimeters) 7.6 / 3.0
Depth (inches / centimeters) 31.9 / 12.56
Welcome - Getting Started 19
Computer environment
Airborne contaminant level: G1 as dened by ISA-S71.04-1985
Table 23. Computer environment
Operating Storage
Temperature range -29°C to 63°C (-20.2°F to 145.4°F) -51°C to 71°C (-59.8°F to 159.8°F)
Relative humidity (maximum) 10% to 80% (non-condensing)
NOTE: Maximum dew point
temperature = 26°C
10% to 95% (non-condensing)
NOTE: Maximum dew point
temperature = 33°C
Vibration (maximum) 0.26 GRMS 1.37 GRMS
Shock (maximum) 105 G †40 G‡
Altitude (maximum) -15.2 m to 3048 m (-50 ft to 10,000 ft) -15.2 m to 10,668 m (-50 ft to 35,000 ft)
* Measured using a random vibration spectrum that simulates user environment.
† Measured using a 2 ms half-sine pulse when the hard drive is in use.
‡ Measured using a 2 ms half-sine pulse when the hard-drive head is in parked position.
Regulatory and Environmental Compliance
Table 24. Regulatory and Environmental Compliance specications
• Energy Star Version 7¶
• EPEAT Silver Registered*
• TAA congurations available
• Haz Loc
• MIL 810G
* : For specic country participation and rating, please see https://ww2.epeat.net/
¶ : Available on select congurations oered with single hard drive with both UMA and Discrete chipset.
Operating system
Table 25. Operating system
Operating System Supported
• Windows 10 Professional (64 bit)
• Windows Enterprise (64 bit)
• Windows 7 via Dell CFI ┼
20 Welcome - Getting Started
NOTE: ┼ Supported on Intel Dual-Core i5-6300U SkyLake processor only.
Hardware and Software Security
Table 26. Hardware Security
Hardware Security
TPM 2.0 FIPS 140-2 Certied, TCG Certied*
* TCG certication (February 2018)
Yes,
Discrete TPM 2.0 IC ( Backward downgradable to 1.2)
BIOS disable TPM (China/Russia) Yes
Optional Control Vault 2.0 Advanced Authentication with FIPS
140-2 level 3 certication (HW authentication congurations)
Yes, TCG Certied (February 2018)
Optional hardware authentication bundle 2:
• FIPS 201 contacted smart card
• Control Vault 2.0
Yes
Optional hardware authentication bundle 4:
• Touch nger print reader
• FIPS 201 contacted smart card
• Contactless smart card
• NFC
• Control Vault 2.0
Yes
NEXT Fingerprint reader/Smart Card Reader/Contactless SC
Security lock slot (Kensington T-Bar Lock Slot) Yes
SED (Opal 2.0 - SATA Interface) Yes
Statement of Non-Volatility Yes
Bundle 6 Control Vault 2 and touch ngerprint Yes
POA: Power On Authentication Yes(Supported with Fingerprint reader only)
Table 27. Software Security
Software security
Latitude Security software per software functional plan/cycle list Yes
D-Pedigree for BIOS (Secure Supply Chain Functionality) provides:
• Secure Supply Chain for a Product covers BIOS Image Integrity
• Chain of Custody
• Part Traceability
Yes
Welcome - Getting Started 21
Front View
1 Camera Shutter 2 RGB Camera
3 RGB Camera status LED 4 IR Camera
5 IR Emitter 6 IR Camera status LED
7 Handle 8 Speakers
9 LCD Latch 10 Microphone array
11 Battery Status LED
Chassis Overview 23
Left Side View
1 USB 3.1 Gen 2 Type-C Port with Power Delivery(PD) 2 ExpressCard reader/PCMCIA (optional)
3 USB 3.1 Gen 1 Type-A Port(With PowerShare) 4 USB 3.1 Gen 1 Type-A Port
5 3.5 mm Universal audio port
Right Side View
1 Secondary SSD 2 Smart card reader
3 Stylus slot 4 Primary SSD
5 Optical Drive / Optional third SSD 6 Sim card cover / lock
7 SD Card Reader 8 USB 3.1 Gen 1 Type-A Port (recessed USB, supports mini
USB connection with doors shut)
24 Chassis Overview
Bottom View
1 Radio frequency pass-through connectors 2 Docking port
3 Service tag sticker 4 Battery -1
5 Battery -1 Latch 6 Battery charge indicator button
7 Battery charge indicator LED 8 Battery -2 Latch
9 Battery -2 (Optional)
Chassis Overview 25
Top view
1 Power button 2 Keyboard
3 Touch pad 4 Fingerprint reader (optional)
26 Chassis Overview
Back View
1 Ethernet Port (Optional Rear congurable I/O) 2 DisplayPort ( Optional Rear congurable I/O)
3 Serial Port 4 Ethernet Port
5 HDMI 2.0 Port 6 T-Bar Lock Slot
7 DC-In(Power) Port
CAUTION: EXPLOSION HAZARD—External connections (power adapter port, HDMI port, USB ports, RJ45 port, serial ports,
audio port, Smart Card reader slot, SD card reader slot, Express Card reader slot, PC card reader slot, SIM card slot) should not
to be used in a hazardous location.
WARNING: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a
low-airow environment, such as a closed briefcase, while it is running. Restricting the airow can damage the computer. The
computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the
computer.
Chassis Overview 27
Technology and components
This chapter details the technology and components available in the system.
Topics:
• Using your computer
• AC-DC Adapters
• Battery
• Processors
• Memory features
• Graphics options
• Corning Gorilla Glass
• Pen Usage
• Optical Disk Drive
• Media Card Readers
• UEFI BIOS
• Systems management - From on-premises to the cloud
• Trusted Platform Module
• Fingerprint Reader
• USB features
• USB Powershare
• USB Type-C
• Ethernet
• HDMI 2.0
• Software and Troubleshooting
• Turning o your computer
3
28 Technology and components
Using your computer
Open the LCD Lid
1 Press LCD latch located on the bottom chassis.
2 Lift the LCD lid at an convenient viewing angle.
NOTE: Laptops are designed to allow LCD lid movement to a maximum of 180°, however lid should not be opened more than
140°, if the rear I/O ports are in use or when docked.
Stealth mode
Latitude rugged products come equipped with a stealth mode feature. Stealth mode allows you to turn o the display, all the LED lights,
internal speakers, the fan and all wireless radios with a single key combination.
NOTE: This mode is aimed at using the computer in covert operations. When the stealth mode is enabled, the computer remains
functional but does not emit any light or sound.
Turning stealth mode on/o
1 Press the Fn+F7 key combination (Fn key not needed if Fn lock is enabled) to turn on stealth mode.
NOTE: Stealth mode is a secondary function of the F7 key. The key can be used to perform other functions on the
computer when not used with the Fn key to enable stealth mode.
2 All the lights and sounds are turned o.
3 Press the Fn+F7 key combination again to turn o the stealth mode.
Technology and components 29
Disabling stealth mode in the system setup (BIOS)
1 Power o the computer.
2 Power on the computer and at the Dell logo, tap the F2 key repeatedly to bring up the System Setup menu.
3 Expand and open the System Conguration menu.
4 Select Stealth Mode Control.
NOTE: Stealth mode is enabled by default.
5 To disable stealth mode uncheck the Enable Stealth Mode option.
6 Click Apply changes and click Exit.
Using the backlit keyboard
The Latitude rugged series comes equipped with a backlit keyboard that can be customized. The following colors are enabled:
1 White
2 Red
3 Green
4 Blue
Alternatively, the system can be congured with two additional custom colors in the System Setup (BIOS).
Turning the keyboard backlight on/o or adjusting brightness
To turn the backlight on/o or adjust the backlight brightness settings:
1 To initialize the keyboard backlight switch, press Fn+F10 (the Fn key is not needed if function key Fn lock is enabled).
2 The rst use of the preceding key combination turns on the backlight to its lowest setting.
3 Repeated pressing of the key combinations cycles the brightness settings through 25 percent, 50 percent, 75 percent and
100 percent.
4 Cycle through the key combination to either adjust the brightness or turn o the keyboard backlight.
30 Technology and components
Changing the keyboard backlight color
To change the keyboard backlight color:
1 To cycle through the available backlight colors press Fn+C keys .
2 White, Red, Green and Blue are active by default; up to two custom colors can be added to the cycle in the System Setup (BIOS).
Customizing the backlit keyboard in System Setup (BIOS)
1 Turn o the computer.
2 Turn on the computer and when the Dell logo appears, press the F2 key repeatedly to bring up the System Setup menu.
3 Under System Conguration menu, select RGB Keyboard Backlight.
You can enable/disable the standard colors (White, Red, Green and Blue).
4 To set a custom RGB value, use the input boxes on the right side of the screen.
5 Click Apply changes and click Exit to close System Setup.
Function Fn key lock features
NOTE: The keyboard has Function key Fn lock capability. When activated, the secondary functions on the top row of keys
become default and will not require use of the Fn key.
Technology and components 31
Figure 1. Fn key callouts
1 Fn lock key
2Aected Fn keys
3 Fn key
NOTE: Fn lock aects only the above keys (F1 to F12). Secondary functions will not require the Fn key to be pressed while
enabled.
Enabling the Function (Fn) lock
1 Press the Fn+Esc keys.
NOTE: Other secondary function keys on the top row are not aected and requires the use of the Fn key.
2 Press the Fn+Esc keys again to deactivate the function lock feature.
The function keys return to the default actions.
Enabling and disabling the wireless (WiFi) feature
1 To enable wireless Networking, press Fn + PrtScr.
2 Press Fn + PrtScr again to disable wireless Networking.
Hot key denition
Fn behavior: Primary behavior is media key; Secondary behavior is F1-F12 key.
• Fn Lock only switches primary and secondary behavior on F1-F12.
32 Technology and components
• F7 is stealth –unique for rugged and semi rugged platforms. It turns o LCD, all wireless, all alerts, indicator lights, sound, fan, etc
Table 28. Keyboard shortcuts
Hot keys Function Description
Fn+ESC Fn Lock Allows the user to toggle between
locked and unlocked Fn keys.
Fn+F1 Audio Volume Mute Temporarily mutes/unmutes the
audio. The audio level before muting is
returned after unmuting.
Fn+F2 Audio Volume Down/Decrease Decreases the audio volume until
minimum/o is reached.
Fn+F3 Audio Volume Up/Increase Increases the audio volume until
maximum is reached.
Fn+F4 Microphone Mute Silences the on-board microphone so
it cannot record audio. There is an
LED on the F4 function key that
noties the user of the state of this
feature:
• LED o = microphone capable of
recording audio
• LED on = microphone muted and
unable to record audio
Fn+F5 Num lock Allows the user to toggle between
locked and unlocked NumLock
Fn+F6 Scroll lock Used as Scroll Lock key.
Fn+F7 Stealth Mode Allows the user to toggle to and from
Stealth Mode
Fn+F8 LCD and Projector display Determines video output to LCD and
external Video devices when attached
and displays present.
Fn+F9 Search Mimics the Windows key + F
keystroke to open Windows Search
dialog box.
Fn+F10 KB Illumination/Backlight Determines the Keyboard
Illumination/Backlight brightness
level. The hot key cycles through the
following brightness states when
pressed: Disabled, Dim, Bright. For
more detail, see Keyboard
Illumination/Backlight section.
Fn+F11 Brightness Decrease Decreases the stepping of LCD
brightness for each press until
minimum is reached. For details, see
the LCD Brightness section.
Fn+F12 Brightness Increase Increases the stepping of LCD
brightness for each press until
maximum is reached. For details, see
the LCD Brightness section.
Technology and components 33
Hot keys Function Description
Fn+PrintScreen Radio On/O Toggles all the wireless radios on and
o. For example, WLAN, WWAN, and
Bluetooth.
Fn+Insert Sleep Puts the system into the ACPI S3
State and does not wake the system.
Traditional programming functions like Scroll Lock are assigned to alpha keys with un-printed legends.
•Fn+S = Scroll Lock
•Fn+B = Pause
•Fn+Ctrl+B = Break
•Fn+R = Sys-Req
NOTE: For non-backlit keyboards F10 has no function and icon on function key is purged.
AC-DC Adapters
There are a two types of AC adapters oered for this platform:
• 90W 3-Pin
• 130W 3-Pin
• When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and then pull rmly but gently
to avoid damaging the cable.
• The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an
incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause re or equipment damage.
How to check the status of AC Adapter in BIOS?
1 Restart / Power on your computer.
2 At the rst text on the screen or when the Dell logo appears, tap <F2> until the message Entering Setup appears.
3 Under General > Battery Information, you will see AC Adapter listed.
4 The status shows the wattage of the AC adapter connected. Any errors detected with the AC adapter or the DC-In connector will be
displayed here.
90W
34 Technology and components
130W
Technology and components 35
LED and Cable
Table 29. Adapter Features
Features
1 Body shape creates a smooth base for cable wrapping.
2 Cable lock on cord for securing cable wrap.
3 90° strain relief directs the cable out the side of the adapter.
4 Adapter LED is implemented in two spots on opposite sides of the plug head. The LED illumination will be white.
Battery
Dell Latitude Rugged use the following 3-cell battery options:
• 3-cell 51 Whr (ExpressCharge)
• 3-cell 51 Whr (Long-Life Cycle, includes 3 year limited warranty)
The battery is located on the rear of the system and is hot swap capable. This design is unlike any other Dell predecessors laptops, where
system needs to be powered o when the battery is removed, without the need to remove the bottom cover.
NOTE: Battery is categorized as a CRU (Customer Replaceable Unit) on this platform.
NOTE: Battery typically requires about 2 hours to fully charge.
Battery Specications
What is ExpressCharge ?
For a system advertised as having the ExpressCharge feature, the battery typically will have greater than 80% charge after about an hour
of charging with the system o and fully charged in about 2 hours with the system o.
36 Technology and components
Enabling Expresscharge requires that both the system and the battery that is used on the system be ExpressCharge capable. If any of the
above requirements is missing, ExpressCharge will not be enabled.
What is BATTMAN?
BATTMAN is a computer controlled battery manager intended for typical rechargeable batteries. It has the following capabilities:
• Monitors self-discharge
• Measures internal resistance
• Automatically performs repeated discharge/charge cycles to break in new batteries
• Keeps a log of all operations performed, which can be imported
• Connects via parallel port to any PC running Microsoft Windows
• Operating software, complete with source code, is available to download
Processors
This laptop is shipped with the following Intel 6th generation i5 SkyLake or 7th and 8th Generation KabyLake processors:
• Intel Core i3, 7130U KabyLake processor
• Intel Core i5, 8350U KabyLake or 6300U SkyLake processors
• Intel Core i7, 8650U KabyLake processor series
NOTE: The clock speed and performance varies depending on the workload and other variables.
Skylake processor
Intel Skylake is the successor to the Intel® Broadwell processor. It is a microarchitecture redesign using an already existing process
technology and it will be branded as Intel 6th Gen Core. Like Broadwell, Skylake is available in four variants with suxes SKL-Y, SKL-H, and
SKL-U.
The Skylake also includes Core i7, i5, i3, Pentium and Celeron processors.
Skylake vs Broadwell roadmap
The following illustration is a roadmap comparison between the Skylake processor vs the Broadwell processor:
Figure 2. Skylake vs Broadwell roadmap
Technology and components 37
Processor performance features
The following table illustrates the performance available on each Skylake sux.
Table 30. Performance features
Feature Feature description SKL-Y SKL-U SKL-H
General Features Cores Dual Core Dual Core Dual Core
CPU/Memory/Graphic
Overclocking
No No Yes
Intel Extreme Tuning
Utility
No No Yes
Intel Hyper-Threading
Technology
Yes Yes Yes
Intel Smart Cache
Technology with last level
cache (LLC) sharing
between Processor and
GFx cores
Yes Yes Yes
Intel Smart Sound
Technology
Yes Yes Yes
Intel Turbo Boost
Technology 2.0
Yes Yes Yes
Last Level Cache (LLC) Up to 4M Up to 4M Up to 4M
Voltage Optimizer Yes TBD TBD
Display 3 Independent Display
Support
Yes Yes Yes
HDMI 2.0 Display @60Hz 3840x2160 3840x2160 3840x2160
DP/eDP Display @60Hz 3840x2160 4096x2304 4096x2304
eDP 1.3, support for
MPO, NV12
Yes Yes Yes
Media Intel Built-In Visuals Yes Yes Yes
Compute OpenCL 2.0 Yes No yes
Platform
Hardware
14nm process Yes Yes Yes
16PCIe Graphic lanes
(congurable as 1x16 or
2x8 or 1x8+2x4)
No No Yes
PCIe Gen3.0 support No No Yes
Switchable graphics
(muxless solution)
No Yes Yes
Memory Memory Type DDR4 DDR4 DDR4
Connector / Memory
Down
Memory down SODIMM SODIMM
38 Technology and components
Feature Feature description SKL-Y SKL-U SKL-H
Speed 2133MT/s for DDR4 2133MT/s for DDR4 2133MT/s for DDR4
Max Capacity 32 GB 32 GB 32 GB
OS Support Windows 10 (64-bit) Yes Yes Yes
Windows 7 (64-bit /
32bit)
Yes Yes Yes
Windows 8.1 (64-bit) Yes Yes Yes
Linux (kernel and
associated modules)
Yes Yes Yes
Chrome Yes Yes No
Android No No No
General comparison with Broadwell processor
Figure 3. Comparison with Broadwell processor
Kaby Lake — 7th and 8th Generation Intel Core processors
The 7th and 8th Gen Intel Core processor (Kaby Lake) family is the successor of Sky Lake R. It's main features include:
• Intel 14nm Manufacturing Process Technology
• Intel Turbo Boost Technology
• Intel Hyper Threading Technology
• Intel Built-in Visuals
– Intel HD graphics - exceptional videos, editing smallest details in the videos
– Intel Quick Sync Video - excellent video conferencing capability, quick video editing and authoring
– Intel Clear Video HD - visual quality and color delity enhancements for HD playback and immersing web browsing
• Integrated memory controller
• Intel Smart Cache
• Optional Intel vPro technology (on i5/i7) with Active Management Technology 11.6
• Intel Rapid Storage Technology
Technology and components 39
Table 31. Kaby lake specications
Processor
number
Base Clock
Speed
Cache No. of cores/No.
of threads
Power Memory type Graphics
Intel Dual Core
i3-7130U
2.7 GHz 3 MB 2/4 15 W DDR4-2400 Intel HD graphics
620
Intel Quad Core
i5-8350U
1.7 GHz 6 MB 4/8 15 W DDR4-2400 Intel UHD
graphics 620
Intel Quad-Core
i7-8650U
1.9 GHz 8 MB 4/8 15 W DDR4-2400 Intel UHD
graphics 620
Memory features
This laptop supports 4–32 GB DDR4 SDRAM memory, up to 2400 MHz on KabyLake processors and 2133 MHz on SkyLake processors.
DDR4
DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512
GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed
dierently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.
DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports
a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep power-down
mode is expected to reduce standby power consumption by 40 to 50 percent.
DDR4 Details
There are subtle dierences between DDR3 and DDR4 memory modules, as listed below.
Key notch dierence
The key notch on a DDR4 module is in a dierent location from the key notch on a DDR3 module. Both notches are on the insertion edge
but the notch location on the DDR4 is slightly dierent, to prevent the module from being installed into an incompatible board or platform.
Figure 4. Notch dierence
Increased thickness
DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.
40 Technology and components
Figure 5. Thickness dierence
Curved edge
DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.
Figure 6. Curved edge
Memory Errors
Memory errors on the system display the new 2 - Amber, 3 - White failure code. If all memory fails, the LCD does not turn on. Troubleshoot
for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system or under the
keyboard, as in some portable systems.
Graphics options
Graphics Specications
Table 32. Graphics specications
Controller Type CPU
Dependency
Graphics
memory type
Capacity External display
support
Maximum
resolution
Intel HD 620
Graphics
UMA Intel Core i3 -
7130U
Integrated Shared system
memory
HDMI 2.0 4096×2304 @60 Hz
Intel UHD 620
Graphics
UMA Intel Core i5 -
8350U
Integrated Shared system
memory
HDMI 2.0 4096×2304 @60 Hz
Intel HD 520
Graphics
UMA Intel Core
i5-6300U
Integrated Shared system
memory
HDMI 2.0 4096×2304 @60 Hz
AMD Radeon
540
Discrete Intel Core i5 -
8350U
Intel Core i7 -
8650U
Discrete Dedicated, 2 GB
DDR5
HDMI 2.0
Additional video
ports via Rear
4096×2304 @60 Hz
Technology and components 41
Controller Type CPU
Dependency
Graphics
memory type
Capacity External display
support
Maximum
resolution
Congurable IO
Space
• VGA
• DisplayPort
AMD Radeon
RX540
Discrete Intel Core i5 -
8350U
Intel Core i7 -
8650U
Discrete Dedicated, 4 GB
DDR5
HDMI 2.0
Additional video
ports via Rear
Congurable IO
Space
• VGA
• DisplayPort
4096×2304 @60 Hz
NOTE: Additional video ports via Rear Congurable IO Space is available with discrete graphics solution only.
Intel HD Graphics Integrated
Intel HD graphics 620
This system can be congured with either of the following UMA graphic options or combined with any of the AMD discrete graphics
options.
Table 33. Intel HD graphics 620 specication
Integrated Graphics Controller Intel HD Graphics 620
Bus Type Internal PCIe
Memory Interface N/A (unied memory architecture)
Graphics Level GT2
Estimated Maximum Power Consumption (TDP) 15 W (included in the CPU power)
Display Support On System:
HDMI 2.0
USB Type-C
Maximum Vertical Refresh Rate Up to 85 Hz depending on resolution
Operating Systems Graphics/ Video API Support Support for DirectX 12, OpenCL 2.0, OpenGL 4.3/4.4, OpenGL ES
Supported Resolutions and Max Refresh Rates (Hz) (Note: Analog
and/or digital)
System ports: Max Digital: (HDMI) 2560x1600, 4096x2304@24 Hz
Docked:
• Max Digital: ( DisplayPort 1.2) 3840 x2160 @60 Hz
• Max Digital: (SL-DVI) 1920x1080 @60 Hz
• Analog: (VGA) system (14 inch/15 inch) 2048x1152 @60 Hz
For 3 displays : up to max resolution each above
Numbers of Displays Supported • System Ports: 3 displays max with LCD plus 2 displays max on
each output (HDMI, USB Type-C)
42 Technology and components
Integrated Graphics Controller Intel HD Graphics 620
• Docked: 3 displays max (combo of LCD, VGA, DP, HDMI)
Intel UHD Graphics 620
Table 34. Intel UHD Graphics 620 (8th Generation Intel Core) specication
Integrated Graphics Controller Intel UHD Graphics 620 (8th Generation Intel Core)
Bus Type Internal PCIe
Memory Interface N/A (unied memory architecture)
Graphics Level GT2
Estimated Maximum Power Consumption (TDP) 15 W (included in the CPU power)
Display Support On System:
HDMI 2.0
USB Type-C
Maximum Vertical Refresh Rate Up to 85 Hz depending on resolution
Operating Systems Graphics/ Video API Support DirectX 11 (Windows 7/8.1), DirectX 12 (Windows 10), OpenGL 4.3
Supported Resolutions and Max Refresh Rates (Hz) (Note: Analog
and/or digital)
System ports:
• Max Digital: (HDMI) 4096x2304@24 Hz
• Analog: (VGA) system (14 inches/15 inches) or docking
2048x1152 @60 Hz
Docked:
• Max Digital: (DisplayPort 1.2) 3860 x2160 @60 Hz
• Max Digital: (SL-DVI) 1920x1080 @60 Hz
• Analog: (VGA) system (14 inches/15 inches) 2048x1152 @60 Hz
For 3 displays:
• (native or docked) up to 1920x1200 max resolution each
Numbers of Displays Supported • System Ports - 3 displays max with LCD plus 1 display max on
each output (HDMI, VGA (14 inches/15 inches)
• Docked - 3 displays max (combo of LCD, VGA, DP, HDMI)
Intel HD Graphics 520
Table 35. Intel HD Graphics 520 Graphics specication
Integrated Graphics Controller Intel UHD Graphics 620 (8th Generation Intel Core)
Bus Type Internal PCIe
Memory Interface N/A (unied memory architecture)
Graphics Level GT2
Estimated Maximum Power Consumption (TDP) 15 W (included in the CPU power)
Display Support On System:
Technology and components 43
Integrated Graphics Controller Intel UHD Graphics 620 (8th Generation Intel Core)
HDMI 2.0
USB Type-C
Maximum Vertical Refresh Rate Up to 85 Hz depending on resolution
Operating Systems Graphics/ Video API Support DirectX 11 (Windows 7/8.1), DirectX 12 (Windows 10), OpenGL 4.3
Supported Resolutions and Max Refresh Rates (Hz) (Note: Analog
and/or digital)
System ports:
• Max Digital: (HDMI) 4096x2304@24 Hz
• Analog: (VGA) system (14 inches/15 inches) or docking
2048x1152 @60 Hz
Docked:
• Max Digital: (DisplayPort 1.2) 3860 x2160 @60 Hz
• Max Digital: (SL-DVI) 1920x1080 @60 Hz
• Analog: (VGA) system (14 inches/15 inches) 2048x1152 @60 Hz
For 3 displays:
• (native or docked) up to 1920x1200 max resolution each
Numbers of Displays Supported • System Ports - 3 displays max with LCD plus 1 display max on
each output (HDMI, VGA (14 inches/15 inches)
• Docked - 3 displays max (combo of LCD, VGA, DP, HDMI)
Intel HD Graphics 520
The Intel HD Graphics 520 (GT2) is an integrated graphics unit, which can be found in various ULV (Ultra Low Voltage) processors of the
Skylake generation. This GT2 version of the Skylake GPU oers 24 Execution Units (EUs) clocked at up to 1050 MHz (depending on the
CPU model). Due to its lack of dedicated graphics memory or eDRAM cache, the HD 520 has to access the main memory (2x 64-bit
DDR3L-1600/DDR4-2133).
Performance
The exact performance of the HD Graphics 520 depends on various factors like L3 cache size, memory conguration (DDR3/DDR4) and
maximum clock rate of the specic model. The fastest versions Core i7-6600U should perform similar to a dedicated GeForce 820M and
handles modern games (as of 2015) in low settings.
44 Technology and components
Features
The revised video engine now decodes H.265/HEVC completely in hardware and more eciently than before. Displays can be connected
using a DP 1.2/eDP 1.3 (max. 3840 x 2160 @ 60 Hz), whereas HDMI is limited to the older version 1.4a (max. 3840 x 2160 @ 30 Hz).
However, HDMI 2.0 can be added using a DisplayPort converter. Up to three displays can be controlled simultaneously.
Power Consumption
The HD Graphics 520 can be found in mobile processors specied at 15 W TDP and is therefore suited for compact laptops and Ultrabooks.
Key Specications
The following table contains the key specications of the Intel HD Graphics 520:
Table 36. Key specications
Specication Intel HD Graphics 520
Codename Skylake GT2
Architecture Intel Gen 6 (Skylake)
Pipelines 24 — unied
Core Speed 300 — 1050 (Boost) MHz
Memory Type DDR3/DDR4
Memory Bus Width 64/128 bit
Shared Memory Yes
Technology 14 nm
Features QuickSync
DirectX DirectX 12 (FL 12_1)
Max. Displays Supported Up to 3
DP 1.2/eDP 1.3 max. resolution 3840 x 2160 @ 60 Hz
HDMI max. resolution 3840 x 2160 @ 30 Hz
Intel HD/UHD Graphics 620
Technology and components 45
The Intel HD/UHD Graphics 620 (GT2) is an integrated graphics unit, which can be found in various ULV (Ultra Low Voltage) processors of
the Skylake generation. This GT2 version of the Skylake GPU oers 24 Execution Units (EUs) clocked at up to 1050 MHz (depending on
the CPU model). Due to its lack of dedicated graphics memory or eDRAM cache, the HD 520 has to access the main memory (2x 64-bit
DDR3L-1600/DDR4-2133).
Performance
The exact performance of the HD/UHD Graphics 620 depends on various factors like L3 cache size, memory conguration (DDR3L/
DDR4) and maximum clock rate of the specic model.
Features
The revised video engine now decodes H.265/HEVC completely in hardware and more eciently than before. Displays can be connected
using a DP 1.2/eDP 1.3 (max. 3840 x 2160 @ 60 Hz), whereas HDMI is limited to the older version 1.4a (max. 3840 x 2160 @ 30 Hz).
However, HDMI 2.0 can be added using a DisplayPort converter. Up to three displays can be controlled simultaneously.
Power Consumption
The HD Graphics 620 can be found in mobile processors specied at 15 W TDP and is therefore suited for compact laptops and Ultrabooks.
Key Specications
The following table contains the key specications of the Intel HD Graphics 620:
Table 37. Key specications
Specication Intel HD/UHD Graphics 620
Codename Skylake GT2
Architecture Intel Gen 6 (Skylake)
Pipelines 24 — unied
Core Speed 300 — 1050 (Boost) MHz
Memory Type DDR3/DDR4
Memory Bus Width 64/128 bit
Shared Memory Yes
Technology 14 nm
Features QuickSync
DirectX DirectX 12 (FL 12_1)
Max. Displays Supported Up to 3
DP 1.2/eDP 1.3 max. resolution 3840 x 2160 @ 60 Hz
HDMI max. resolution 3840 x 2160 @ 30 Hz
46 Technology and components
AMD Radeon 540 Graphics
Table 38. Radeon 540 Graphics specications
Graphics Controller AMD Radeon 540 Graphics
Graphics memory 2 GB GDDR5
Bus type PCIe x16 Gen3
Memory Interface 64-bit
Clock Speeds Up to 1124 MHz
Estimated Maximum Power Consumption (TDP) 50W TGP (GPU + frame buer)
Display Support HDMI/mDP/eDP/USB-C
Maximum Color Depth Maximum 4:4:4 Color Depth:12 (bits per pixel)
Maximum Vertical Refresh Rate Up to 85 Hz depending on resolution
Operating Systems Graphics/ Video API Support DirectX 12, OpenGL 4.5
Supported Resolutions and Max Refresh Rates (Hz) (Note: Analog
and/or digital) • Single DisplayPort 1.4 - 5120 x 2880 @ 60 Hz
• Dual DisplayPort 1.4 - 5120 x 2880 @ 60 Hz
Numbers of Display Support Up to ve displays operating at 4096 x 2160 @60 Hz
AMD Radeon RX 540 Graphics
Table 39. Radeon RX 540 graphics specications
Graphics Controller AMD Radeon RX 540 Graphics
Graphics memory 4 GB GDDR5
Bus type PCIe x16 Gen3
Memory Interface 128 bit
Clock Speeds Up to 1219 MHz
Estimated Maximum Power 50W TGP (GPU + frame buer)
Display Support eDP/DVI/ DisplayPort/HDMI
Maximum Color Depth Maximum 4:4:4 Color Depth:12 (bits per pixel)
Maximum Vertical Refresh Rate Up to 395 Hz at 1920 x 1080
Up to 118 Hz at 3840 x 2160
Technology and components 47
Graphics Controller AMD Radeon RX 540 Graphics
Operating Systems Graphics/ Video API Support DirectX 12, OpenGL 4.5
Supported Resolutions and Max Refresh Rates (Hz) • Max Digital : Single DisplayPort 1.4 - 5120 x 2880 @ 60 Hz
(mDP/USB Type-C to DP)
• Max Digital : Dual DisplayPort 1.4 - 5120 x 2880 @ 60 Hz
(mDP/USB Type-C to DP)
Numbers of Display Support Up to ve displays operating at 4096 x 2160 @60 Hz
Corning Gorilla Glass
Corning Gorilla Glass 3: Corning’s latest composition was formulated to address breakage the #1 consumer complaint, according to
Corning’s research. The new glass is just as thin and light as previous versions, but has been formulated to deliver dramatically improved
native damage resistance allowing improved in-eld performance. Corning Gorilla Glass 3 has been tested for performance when subjected
to sharp contact damage, such as asphalt and other real-world surfaces.
Benets
• Enhanced retained strength after use.
• High resistance to scratch and sharp contact damage.
• Improved drop performance.
• Superior surface quality.
Applications
• Ideal protective cover for electronic displays in:
– Smartphones
– Laptop and tablet computer screens
– Wearable devices
• Touchscreen devices
• Optical components
• High strength glass articles
Dimensions
Thickness: 1.0 mm
Viscosity
Table 40. Viscosity
Parameters Vectors
Softening Point (107.6 poises) 900˚C
Annealing Point (1013.2 poises) 628˚C
Strain Point (1014.7 poises) 574˚C
48 Technology and components
Properties
Table 41. Properties
Density 2.39 g/cm
Youngs Modulus 69.3 GPa
Poissons Ratio 0.22
Shear Modulus 28.5 GPa
Vickers Hardness (200 g load)
• Un-strengthened
• Strengthened
534 kgf/mm2
596 kgf/mm2
649 kgf/mm2
Fracture Toughness 0.66 MPa m0.5
Coecient of Expansion (0 ˚C - 300 ˚C) 75.8 x 10-7 /°C
Chemical Strengthening
Capability of >950 MPa CS, at 40 µm
Specications subject to change
Optical
Table 42. Optical
Refractive Index (590 nm)
Core glass** 1.50
Compression layer 1.51
Photo-elastic constant 31.9 nm/cm/MPa
** Core index is used for FSM-based measurements since it is unaected by ion-exchange conditions.
Chemical Durability
Durability is measured via weight loss per surface area after immersion in the solvents shown below. Values are highly dependent upon
actual testing conditions. Data reported is for Corning Gorilla Glass 3.
Table 43. Chemical Durability
Reagent Time Temperature (ºC) Weight Loss (mg/cm2)
HCl - 5% 24 hrs 95 0.6
NH4F:HF - 10% 20 min 20 2.1
HF - 10% 20 min 20 12.3
Technology and components 49
Reagent Time Temperature (ºC) Weight Loss (mg/cm2)
NaOH - 5% 6 hrs 95 1.9
Electrical
Table 44. Electrical
Frequency (MHz) Dielectric Constant Loss Tangent
54 7.59 0.022
163 7.48 0.022
272 7.44 0.021
272 7.42 0.022
490 7.38 0.021
599 7.37 0.022
912 7.30 0.023
1499 7.26 0.023
1977 7.23 0.023
2466 7.20 0.024
2986 7.19 0.025
Terminated coaxial line similar to that outlined in NIST Technical Notes 1520 and 1355-R
Putting Corning Gorilla Glass 3 to the test.
• Greater damage resistance (upto 1.8X) with deep abrasion.
• Faster chemical strengthening with high Compressive Stress and deeper depth of compression
– Shallower check depth with higher abrasions levels
• Enables thickness reduction
Pen Usage
Your computer uses several input devices. The standard external USB keyboard and mouse are present, plus you can opt for the
electrostatic pen/stylus or use your nger as an input device.
Using the Pen as a 'Mouse'
You can use the pen the same way you use a mouse or touch pad with a laptop computer. Holding the pen near the display makes a small
cursor appear. Moving the pen moves the cursor. The following table describes how to use the pen.
Table 45. Pen functions
Action Function
Gently tap the pen tip on the screen Same as a single-click on a mouse.
Gently tap the pen tip twice in quick succession on the screen. Same as a double-click on a mouse.
50 Technology and components
Action Function
Touch the pen on the screen and hold it in place momentarily until
Windows draws a complete circle around the cursor.
Same as a right-click on a mouse.
Using the Pen as a Pen
The handwriting recognition software makes it easy to enter text into your applications with the pen. Some applications, such as Windows
Journal, allow you to write with the pen directly into the application window.
Tablet PC Input Panel
When an application does not directly support pen input, you can use the Tablet PC Input Panel to enter text into your application. If you
tap in an editable area, the Tablet PC Input Panel icon appears. Tapping the icon makes the Input Panel slide out from the edge of the
display.
You can move the Input Panel tab by dragging it up or down along the edge of the screen. Then, when you tap it, the Input Panel opens at
the same horizontal location on the screen that the tab appears.
Pen Flicks
Pen icks enable you to use the pen to perform actions that normally require a keyboard, such as pressing <Page Up> or using the
directional arrow keys. Pen icks are quick, directional gestures. Draw a short line in one of eight directions. When a pen ick is recognized,
the Tablet PC performs the action assigned.
Technology and components 51
You can modify the default pen ick settings:
1 Click Start > Control Panel > Pen and Touch and click the Flicks tab.
2 Modify the settings and click OK.
52 Technology and components
Optical Disk Drive
DVDRW
DVDRW is a physical format for re-writable DVDs and can hold up to 4.7 GB. DVD+RW was created by the DVD+RW Alliance, an industry
consortium of drive and disc manufacturers. Additionally, DVD+RW supports a method of writing called "lossless linking", which makes it
suitable for random access and improves compatibility with DVD players.
The capacity of a single-layer disc is approximated as 4.7 x 109 bytes. In actuality, the disc is laid out with 2295104 sectors of 2048 bytes
each which comes to 4,700,372,992 bytes, 4,590,208 kilobytes (KiB, binary kilobytes), 4482.625 megabytes (MiB, binary megabytes), or
4.377563476 gibabytes (GiB, binary gigabytes).
DVD±R (also DVD+/-R, "DVD plus/dash R", or "DVD plus/minus R") is not a separate DVD format, but rather is a shorthand term for a DVD
drive that can accept both of the common recordable DVD formats (i.e. DVD-R and DVD+R). Likewise, DVD±RW (also written as DVD
±R/W, DVD±R/RW, DVD±R/±RW, DVD+/-RW, and other arbitrary ways) handles both common re-writable disc types
DVD+RW must be formatted before recording by a DVD recorder.
• 8x DVD+/-RW drive
Technology and components 53
DVDRW Drive
There is a new drive oering from Dell for these systems that allows users to read and write DVDs and CDs. The drive is a tray-loading
drive that ts into the media bay. It uses a SATA interface.
The DVDRW/BD-ROM combo drive will read and write all standard CD and DVD formats. Here are some specications for the drive:
Table 46. DVD RW Specications
DVDRW Drive Specs Speed
CD Read 24x
CD-R write 8x
CD-RW write 8x
DVD-ROM read 8x
DVD+R write 8x
DVD-R write 8x
DVD+R DL write 2.4x
DVD-R DL write 2.4x
DVD+RW write 4x
DVD-RW write 4x
Blue Ray
In February 2002, a large group of companies announced the introduction of the Blu-ray Disc™ (BD) format, the next generation in optical
storage. The new format oers an immense storage capacity (up to 50 GB) that is perfect for high-denition (HD) video recording and
distribution, as well as for storing large amounts of data. The format shares the same form factors as existing CD and DVD optical discs,
allowing for backwards compatibility.*
Features
Listed below are some of Blu-ray's features.
• Huge capacity
– 25 GB (single layer) / 50 GB (double layer)
NOTE: All Dell Blu-Ray drives support dual layer (50 GB) discs. However, the new combo drives (DVDRW/BD-
ROM) simply read dual layer discs but do not write to them.
– Future potential to store 200 GB (Multilayer)
◦Ability to burn and read most media types**
◦Common format advantage
• Blank media
• Set top recorders and players
• Prepackaged high-denition movies
•High-denition camcorders
• Next-generation HD gaming
• PC storage and entertainment
54 Technology and components
Hardware Requirements
For Blu-ray to work properly, both software and hardware must meet several requirements. A description of these requirements is below. A
Dell™ Blu-ray Disc system cannot be purchased without these requirements.
Table 47. System Requirements
Requirement Device/Specication
Desktops Notebooks
Processor Intel® Core™2 Duo Processor E6800 (2.93
GHz)
or Intel Core 2 Duo Processor E6700 (2.66
GHz)
or Kentseld
Intel Core 2 Duo T7100 (1.8 GHz) or better
Graphics card Intel Core 2 Duo T7100 (1.8 GHz) or better Intel Core 2 Duo T7100 (1.8 GHz) or better
Memory 1 GB DDR2 SDRAM
RMSD drive Philips® half-height drive Panasonic® Slim-line drive
Software Playback: Cyberlink®
Burn and authoring: Sonic/Roxio
Video Codecs: MPEG2, MPEG4-AVC, VC-1 - must
be capable of H.264 HW accel
Audio Codecs: LPCM, Dolby®, Dolby Digital +,
Dolby Lossless, DTS™, DTS-HD™
Display 20-inch high-denition at panel (HDFP) -
2007FPW
24-inch high-denition at panel (HDFP) -
2407FPW
Must have HDCP** support with digital
connectors
WSXGA+ (1680x1050)
WUXGA (1920x1200)
There are a few possible proles for Blu-ray; they are Standard and BD Live.
Table 48. Blue-ray Proles
Standard BD Live (Not yet available)
Functionality Large back-up device
Blu-ray video playback
Blu-ray video authoring
Standard Prole + Picture-in-Picture
Internet connectivity
Local storage
System requirements Drive
Graphics/CPU combination sucient to
handle BD
Standard Prole + Hardware-accelerated
graphics
System storage
Technology and components 55
Standard BD Live (Not yet available)
BD software
Monitor
Memory
Media Card Readers
NOTE: The media card reader is integrated into the system board on portable systems. If there is a hardware failure or the reader
malfunctions, replace the system board.
The media card reader expands the usefulness and functionality of portable systems, especially when used with other devices such as
digital cameras, portable MP3 players, and handheld devices. All these devices use a form of media card to store information. Media card
readers allows for easy transfer of data between these devices.
Several dierent types of media or memory cards are available today. Below is a list of the dierent types of cards that work in the media
card reader.
SD Card Reader
1Memory Stick 2 Secure Digital (SD)
3 Secure Digital High Capacity (SDHC) 4 Secure Digital eXtended Capacity(SDXC)
UEFI BIOS
UEFI is an acronym for Unied Extensible Firmware Interface. The UEFI specication denes a new model for the interface between
personal computer operating systems and platform rmware. The interface consists of data tables that contain platform related
information, plus boot and runtime service calls that are available to the operating system and its loader. Together, these provide a standard
environment for booting an operating system and running pre-boot applications. One of the main dierences between BIOS and UEFI is the
way applications are coded. Assembler was used if functions or applications had to be coded for the BIOS while a higher level language
code will be used to program the UEFI.
Dell UEFI BIOS implementation will supersede the existing two dierent sets of BIOS in the portables and desktop products into one single
UEFI BIOS moving forward.
Important Information
There is no dierence in between the conventional BIOS and the UEFI BIOS unless the UEFI option is checked in the 'Boot List Option'
setting in the BIOS page. This will allow the user to create a UEFI boot option list manually without aecting the existing boot priority list.
56 Technology and components
With the implementation of UEFI BIOS, the changes are more related to the manufacturing tools and functionalities with very minimal
impact to the customer's usages.
Few things to remember are:
• If customers have a UEFI boot media and ONLY if they have UEFI boot media (either in the optical media or via USB storage), the one-
time boot menu will show an additional section listing the UEFI boot options. If they don't have UEFI boot media attached, they will
never see this option. Almost all will never get to see this option unless the UEFI boot option is specied manually through the 'Boot
Sequence' settings.
• How to change Service Tag/Owner Tag?
When the service technician replaces a system board, he's required to set the service tag upon the system starts up at one time o
basis. Failure to set a service tag may result system battery not being able to charge. Therefore, it is very important that the service
technician set the correct system service tag. If a wrong service tag is set, there's no way to reset it and the technician will have to
place order for another system board replacement.
• How to change Asset tag information?
To change the Asset tag information, we can use one of the following software utilities.
Portables Technology Dell Command Congure toolkit
Customers may also report that after a motherboard replacement, the asset eld is already populated in the system BIOS, and needs to be
cleared or set. For older systems and all newer systems with the UEFI BIOS platform, customers can download the Dell Command
Congure Toolkit (DCC) to customize the BIOS options or even change the ownership or asset tag from within Windows. This technology
is described in Software and Troubleshooting section.
Systems management - From on-premises to the
cloud
Dell Client Command Suite - a free toolkit available for download, for all OptiPlex and Latitude PCs at https://dell.com/command,
automates and streamlines systems management tasks, saving time, money, and resources. It consists of the following modules that can be
used independently, or with a variety of systems management consoles such as SCCM.
Dell Command | Deploy enables easy operating system (OS) deployment across all major OS deployment methodologies and provides
numerous system-specic drivers that have been extracted and reduced to an OS-consumable state.
Dell Command l Congure is a graphical user interface (GUI) admin tool for conguring and deploying hardware settings in a pre-OS or
post-OS environment, and it operates seamlessly with SCCM and Airwatch and can be self-integrated into LANDesk and KACE. Simply,
this is all about the BIOS. Command l Congure allows you to remotely automate and congure over 150+ BIOS settings for a personalized
user experience.
Dell Command l PowerShell Provider can do the same things as Command l Congure, but with a dierent method. PowerShell is a
scripting language that allows customers to create a customized and dynamic conguration process.
Dell Command l Monitor is a Windows Management Instrumentation (WMI) agent that provides IT admins with an extensive inventory of
the hardware and health-state data. Admins can also congure hardware remotely by using command line and scripting.
Dell Command | Update (end-user tool) is factory-installed and allows admins to individually manage and automatically present and install
Dell updates to the BIOS, drivers, and software. Command l Update eliminates the time-consuming hunting and pecking process of update
installation.
Dell Command l Update Catalog provides searchable metadata that allows the management console to retrieve the latest system-specic
updates (driver, rmware or BIOS). The updates are then delivered seamlessly to end-users using the customer's systems management
infrastructure that is consuming the catalog (like SCCM).
Dell Command | vPro Out of Band console extends hardware management to systems that are oine or have an un-reachable OS (Dell
exclusive features).
Technology and components 57
Dell Command | Integration Suite for System Center - This suite integrates all the key components of the Client Command Suite into
Microsoft System Center Conguration Manager 2012 and Current Branch versions.
Dell Client Command Suite's integration with VMware Workspace ONE Powered by AirWatch, now allows customers to manage their Dell
client hardware from the cloud, using a single Workspace ONE console.
Out-of-Band Systems Management- Intel vPro and Intel
Standard Manageability
Intel vPro and Intel Standard Manageability must be congured in the Dell factory at the time of purchase, as they are NOT eld
ungradable. They oer out-of-band management and DASH compliance.
Intel vPro
Available with Intel Core i5 and i7 processors and oers the most complete set of out-of-band management features including KVM, IPv6
support, graceful shutdown, and all the features from previous versions of vPro. It uses the latest version of Intel's Active Management
Technology (AMT).
To learn more about vPro, visit Intel's website at https://www.intel.com/content/www/us/en/architecture-and-technology/vpro/vpro-
platform-general.html.
A unique and new Dell Remote Provisioning feature for Intel vPro quickly activates vPro capabilities on a PC, reducing vPro set-up time
from months to less than an hour. The Dell Remote Provisioning feature for Intel vPro is available as a part of the module: Dell Command |
Integration Suite for Systems Center
Intel Standard Manageability (ISM)
ISM oers a limited set of out-of-band features like remote power on/o, Serial-over-LAN redirect, Wake-on-LAN, etc.
To learn more about Intel ISM, visit Intel's website at: https://software.intel.com/en-us/blogs/2009/03/27/what-is-standard-manageability.
Trusted Platform Module
Trusted Platform Module (TPM) is a dedicated cryptoprocessor designed to secure hardware by integrating cryptographic keys into
devices. A software can use a Trusted Platform Module to authenticate hardware devices. As each TPM chip has a unique and secret RSA
key burned in as it is produced, it can perform the platform authentication.
NOTE: Trusted Platform Module (TPM) is part of the system board. In an event of system board replacement, the encryption
needs to be suspended in the OS and re-enabled on new system board's BIOS prior to resuming the encryption.
CAUTION: Attempt to replace the system board without prior suspending the encryption, will cause operating system corruption
and may eventually lead to No-Boot scenario.
Fingerprint Reader
This topic explains the software used in ngerprint reader
The Portables Technology has an integrated ngerprint reader located on the palm rest to the right of the touch pad. The ngerprint reader
is an option, so not all systems have it. Included with the driver for the ngerprint reader is a software package from Dell ControlVault, that
provides functionality for the device. Dell provides all support for the software, same as on the Latitude systems.
58 Technology and components
Dell ControlVault Software
The software package for the ngerprint reader is ControlVault by Dell. It provides the following functionality to the ngerprint reader:
• Uses the ngerprint reader for Windows® logon and system start-up password authentication
• Registers websites and Windows applications for password replacement
• Launches a favorite application with a nger swipe
• Stores condential information in an encrypted folder
To gain any of this functionality, a user must rst enroll ngerprints. An easy-to-follow wizard guides the user through the enrollment
process. The user can choose to save ngerprints to the hard drive or the ngerprint reader
NOTE: A user should enroll more than one nger's print.
USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplied the connection between host computers and peripheral
devices like mice, keyboards, external drivers, and printers.
Let's take a quick look on the USB evolution referencing to the table below.
Table 49. USB evolution
Type Data Transfer Rate Category Introduction Year
USB 2.0 480 Mbps High Speed 2000
USB 3.0/USB 3.1 Gen 1 5 Gbps Super Speed 2010
USB 3.1 Gen 2 10 Gbps Super Speed 2013
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)
For years, the USB 2.0 has been rmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and
yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1
nally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1
features are as follows:
• Higher transfer rates (up to 5 Gbps)
• Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
• New power management features
• Full-duplex data transfers and support for new transfer types
• Backward USB 2.0 compatibility
• New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
Technology and components 59
Speed
Currently, there are 3 speed modes dened by the latest USB 3.0/USB 3.1 Gen 1 specication. They are Super-Speed, Hi-Speed and Full-
Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specication retains Hi-Speed, and Full-Speed USB mode,
commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to
maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
• An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
• USB 2.0 previously had four wires (power, ground, and a pair for dierential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs
of dierential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.
• USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold
increase in theoretical bandwidth.
With today's ever increasing demands placed on data transfers with high-denition video content, terabyte storage devices, high megapixel
count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps
theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB
3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this
speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB
video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine
that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps
throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will nd its way
into some products that previously weren't USB territory, like external RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
• External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives
• Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
• USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
• USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
• USB 3.0/USB 3.1 Gen 1 Solid-state Drives
60 Technology and components
• USB 3.0/USB 3.1 Gen 1 RAIDs
• Optical Media Drives
• Multimedia Devices
• Networking
• USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs
Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,
while USB 3.0/USB 3.1 Gen 1 species new physical connections and thus new cables to take advantage of the higher speed capability of
the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as
before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only
come into contact when connected to a proper SuperSpeed USB connection.
Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which
continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.
Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service
Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7,
SuperSpeed support would trickle down to Vista. Microsoft has conrmed this by stating that most of their partners share the opinion that
Vista should also support USB 3.0/USB 3.1 Gen 1.
USB Powershare
USB PowerShare is a feature which allows for external USB devices (i.e. cellular phones, portable music players, etc.) to charge using the
portable system's battery.
Only the USB connector with a SS+USB+Battery--> icon, can be used.
This functionality is enabled in the system setup under the On Board Devices heading. You can select how much of the battery's charge
can be used as well (pictured below). If you set the USB PowerShare to 25%, the external device is allowed to charge until the battery
reaches 25% of full capacity (e.g. 75% of the portable's battery charge is used up).
USB Type-C
USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standards like USB 3.1 and USB
power delivery (USB PD).
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Alternate Mode
USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector
standard that every device should be able to use. USB Type-C ports can support a variety of dierent protocols using “alternate modes,”
which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types of connections from that single USB port
USB Power Delivery
The USB PD specication is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile devices often use
a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your phone, but that's about it. A
laptop might require up to 60 watts, for example. The USB Power Delivery specication ups this power delivery to 100 watts. It's bi-
directional, so a device can either send or receive power. And this power can be transferred at the same time the device is transmitting
data across the connection.
This could spell the end of all those proprietary laptop charging cables, with everything charging via a standard USB connection. You could
charge your laptop from one of those portable battery packs you charge your smartphones and other portable devices from today. You
could plug your laptop into an external display connected to a power cable, and that external display would charge your laptop as you used
it as an external display — all via the one little USB Type-C connection. To use this, the device and the cable have to support USB Power
Delivery. Just having a USB Type-C connection doesn't necessarily mean they do.
USB Type-C and USB 3.1
USB 3.1 is a new USB standard. USB 3's theoretical bandwidth is 5 Gbps, while USB 3.1's is 10 Gbps. That's double the bandwidth, as fast
as a rst-generation Thunderbolt connector. USB Type-C isn't the same thing as USB 3.1. USB Type-C is just a connector shape, and the
underlying technology could just be USB 2 or USB 3.0. In fact, Nokia's N1 Android tablet uses a USB Type-C connector, but underneath it's
all USB 2.0 — not even USB 3.0. However, these technologies are closely related.
Ethernet
The Intel I219LM Jacksonville WGI219LM family of Gigabit Ethernet controllers provides compact, single-port integrated physical layer
devices that connect to the Intel Skylake chipsets.
The Intel WGI219LM supports the latest Ethernet security standard known as MACsec3 (IEEE standard 802.1ae). The Intel WGI219LM is
the corporate LAN product with support for Intel vPro; technology, Intel AMT2, Energy Ecient Ethernet (802.3az), MACsec (802.1ae),
Intel SIPP, iSCSI Boot, Server OS support.
Product Features
General
• 10 BASE-T IEEE 802.3 specication conformance
• 100 BASE-TX IEEE 802.3 specication conformance
• 1000 BASE-T IEEE 802.3 specication conformance
• Energy Ecient Ethernet (EEE)
• IEEE 802.3az support [Low Power Idle (LPI) mode]
• IEEE 802.3u autonegotiation conformance
• Supports carrier extension (half duplex)
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• Loopback modes for diagnostics
• Advanced digital baseline wander correction
• Automatic MDI/MDIX crossover at all speeds of operation
• Automatic polarity correction
• MDC/MDIO management interface
• Flexible lters in PHY to reduce integrated LAN controller power
• Smart speed operation for automatic speed reduction on faulty cable plants
• PMA loopback capable (no echo cancel)
• 802.1as/1588 conformance
• Power Optimizer Support
• Intel Stable Image Platform Program (SIPP)
• iSCSI Boot
• Network proxy/ARP Ooad support
• Up to 32 programmable lters
• No support for Gb/s half-duplex operation
Security and Manageability
• Intel vPro support with appropriate Intel chipset components
Performance
• Jumbo Frames (up to 9 Kb)
• 802.1Q & 802.1p
• Receive Side Scaling (RSS)
• Two Queues (Tx & Rx)
Power
• Ultra Low Power at cable disconnect (<1 mW) enables platform support for connected standby
• Reduced power consumption during normal operation and power down modes
• Integrated Intel Auto Connect Battery Saver (ACBS)
• Single-pin LAN disable for easier BIOS implementation
• Fully integrated Switching Voltage Regulator (iSVR)
• Low Power LinkUp(LPLU)
MAC/PHY Interconnect
• PCIe-based interface for active state operation (S0 state)
• SMBus-based interface for host and management trac (Sx low power state)
Package/Design
• 48-pin package, 6x6mm with a 0.4 mm lead pitch and an Exposed Pad for ground
• Three congurable LED outputs
• Integrated MDI interface termination resistors to reduce BOM costs
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• Reduced BOM cost by sharing SPI ash with PCH
HDMI 2.0
This topic explains the HDMI 2.0 and its features along with the advantages.
HDMI (High-Denition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an
interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or
video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable
reduction and content protection provisions. HDMI supports standard, enhanced, or high-denition video, plus multichannel digital audio on
a single cable.
HDMI 2.0 Features
•HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled
devices without a separate Ethernet cable
•Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio system,
eliminating the need for a separate audio cable
•3D - Denes input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications
•Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings
based on content type
•Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics
•4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems
used in many commercial movie theaters
•HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p
•Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of
the motoring environment while delivering true HD quality
Advantages of HDMI
• Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
• Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a
simple, cost-eective manner
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• Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound
• HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables
currently used in A/V systems
• HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality
Software and Troubleshooting
Chipsets
All laptops or notebook communicate with the CPU through the chipset. This laptop is shipped with the Intel Sky Lake or Kaby Lake
chipset.
Identifying the chipset in Device Manager on Windows 10
1 Click All Settings on the Windows 10 Charms Bar.
2 From the Control Panel, select Device Manager.
3 Expand System Devices and search for the chipset.
Identifying chipset in Device Manager on Windows 7
1 Click Start → Control Panel → Device Manager.
2 Expand System Devices and search for the chipset.
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Intel chipset drivers
Verify if the Intel chipset drivers are already installed in the laptop.
Table 50. Intel chipset drivers
Before installation After installation
Downloading the chipset driver
1 Turn on the computer.
2 Go to Dell.com/support.
3 Click Product Support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
4 Click Drivers and Downloads.
5 Select the operating system installed in your computer.
6 Scroll down the page, expand Chipset, and select your chipset driver.
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7 Click Download File to download the latest version of the chipset driver for your computer.
8 After the download is complete, navigate to the folder where you saved the driver le.
9 Double-click the chipset driver le icon and follow the instructions on the screen.
Processor
Identifying processors in Windows 10
1 Tap Search the Web and Windows.
2 Type Device Manager.
3 Tap Processor.
The basic information of the processor is displayed.
Identifying processors in Windows 7
1 Click Start > Control Panel > Device Manager.
2 Select Processor.
The basic information of the processor is displayed.
Verifying the processor usage in Task Manager
1 Press and hold the taskbar.
2 Select Start Task Manager.
The Windows Task Manager window is displayed.
3 Click the Performance tab in the Windows Task Manager window. The processor performance details are displayed.
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Verifying the processor usage in Resource Monitor
1 Press and hold the taskbar.
2 Select Start Task Manager.
The Windows Task Manager window is displayed.
3 Click the Performance tab in the Windows Task Manager window.
The processor performance details are displayed.
4 Click Open Resource Monitor.
Verifying system memory
Windows 10
1 Tap the Windows button and select All Settings > System .
2 Under System, tap About.
Windows 8
1 From your desktop, start the Charms Bar.
2 Select Control Panel and then select System.
Windows 7
• Click Start → Control Panel → System.
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Verifying system memory in system setup BIOS
1 Turn on or restart your system.
2 Perform the following actions after the Dell logo is displayed
• With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.
3 On the left pane, select Settings > General > System Information,
The memory information is displayed on the right pane.
Testing memory using ePSA
1 Turn on or restart your system.
2 Perform one of the following actions after the Dell logo is displayed:
• With keyboard — Press F12.
The PreBoot System Assessment (PSA) starts on your system.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Turn o
the laptop and try again.
Display
Identifying the display adapter
1 Start the Search Charm and select Settings.
2 Type Device Manager in the search box and tap Device Manager from the left pane.
3 Expand Display adapters.
The display adapters are displayed.
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Identifying the display adapter
1 On the taskbar, click or tap the search box, and then type Device Manger.
2 Click or tap Device Manager.
The Device Manager window is displayed.
3 Expand Display adapters.
Figure 7. Display adapters
Downloading drivers
1 Turn on the laptop.
2 Go to Dell.com/support.
3 Click Product Support, enter the Service Tag of your laptop, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your laptop model.
4 Click Drivers and Downloads.
5 Select the operating system installed on your laptop.
6 Scroll down the page and select the driver to install.
7 Click Download File to download the driver for your laptop.
8 After the download is complete, navigate to the folder where you saved the driver le.
9 Double-click the driver le icon and follow the instructions on the screen.
Adjusting brightness in Windows 10
To enable or disable automatic screen brightness adjustment:
1 Swipe-in from the right edge of the display to access the Action Center.
2 Tap or click All Settings > System > Display.
3 Use the Adjust my screen brightness automatically slider to enable or disable automatic-brightness adjustment.
NOTE: You can also use the Brightness level slider to adjust the brightness manually.
Adjusting brightness in Windows 7
To enable or disable automatic screen brightness adjustment:
1 Click Start → Control Panel → Display.
2 Use the Adjust brightness slider to enable or disable automatic-brightness adjustment.
NOTE: You can also use the Brightness level slider to adjust the brightness manually.
Changing the screen resolution
1 Press and hold the desktop screen and select Display Settings.
2 Tap or click Advanced display settings.
3 Select the required resolution from the drop-down list and tap Apply.
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Connecting to external display devices
Follow these steps to connect your laptop to an external display device:
1 Ensure that the external display device is turned on and plug the external display device cable into a video port on your laptop.
2 Press the Windows logo+P key.
3 Select one of the following modes:
• PC screen only
• Duplicate
• Extend
• Second Screen only
NOTE: For more information, see the document that shipped with your display device.
Changing the display settings in Intel HD Graphics Control Panel
1 Right-click your desktop and select Graphics Properties to launch the Intel HD Graphics Control Panel.
2 Click Display.
3 Change the display settings as required.
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Using touch screen in Windows 8/ Windows 10
Follow these steps to enable or disable the touch screen:
1 Go to the Charms Bar and tap All Settings .
2 Tap Control Panel.
3 Tap Pen and Input Devices in the Control Panel.
4 Tap the Touch tab.
5 Select Use your nger as an input device to enable the touch screen. Clear the box to disable the touch screen.
Touchscreen Troubleshooting
If the touchscreen is not able to access items along the edges of the LCD, it may need to be calibrated. To calibrate the touchscreen,
complete the following steps:
Touchscreen Calibration
Start > Control Panel > Tablet PC Settings > choose Calibrate...You can choose to calibrate Pen input or Touch input.
Perform the point calibrations that appear on the screen to correct the linearity problems.
Touchscreen Sensitivity
The touch screen may start to lose its sensitivity due to foreign particles (such as sticky notes) that are blocking the touch sensors. To
remove these particles:
• Turn o the computer.
• Disconnect the AC adapter cable from the wall outlet.
NOTE: Do not use water or a cleaning liquid to wipe the touch screen.
• Use a clean, lint-free cloth (you may spray mild, non-abrasive cleaner or water on the cloth if needed, but not on the screen) and wipe
the surface and sides of the touch screen to remove any dirt or ngerprints.
Application Promise
Consistent experience across form factors is what's necessary - a user can download any application from the Windows Store and it runs
great on their machine. There is no application that runs great on one device but not on another. This means developers can target all
Windows 8 and this version of Windows touch devices without worrying about the quality of touch devices depending on the type of form
factor. For example, all Windows 8 touch devices require supporting a minimum of ve simultaneous touches. All touch points require
meeting requirements of 25 ms initial touch-down hardware latency and 15 ms subsequent contacts hardware latency. Game developers
can design features based on fast and responsive ve simultaneous touch points support across all Windows 8 touch devices.
Cleaning the display
1 Check for any smudges or areas that must be cleaned.
2 Use a microber cloth to remove any obvious dust and gently brush o any dust particles.
3 Proper cleaning kits should be used to clean and keep your display in a crisp clear pristine condition.
NOTE: Never spray any cleaning solutions directly on the screen; spray it to the cleaning cloth.
4 Gently wipe the screen in a circular motion. Do not press hard on the cloth.
NOTE: Do not press hard or touch the screen with your ngers or you may leave oily prints and smears.
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NOTE: Do not leave any liquid on the screen.
5 Remove all excess moisture as it may damage your screen.
6 Let the display dry thoroughly before you turn it on.
7 For stains that are hard to remove, repeat this procedure till the display is clean.
Troubleshooting Touchpad
Most touch pad issues are erratic movement or no movement at all. Since erratic movement is the more common problem, it is covered
rst.
Erratic Pointer Movement
Here are some easy steps to take to determine the problem with a touch pad demonstrating erratic pointer movement:
1 Get the latest driver from Dell support site - Most problems can be corrected with a simple driver download. This should always be
one of the rst steps when diagnosing any touch pad problem.
2 Check for hand and nger placement - The most common cause of random pointer movement is that the touch pad senses a nger
or part of the hand near the surface of the device.
• Have the customer attempt to use the touch pad normally but to pay attention to the location of his or her hands and ngers. Are
any straying too close to the touch pad?
• Adjust the Touch Sensitivity and Touch and check settings in the Touch Pad Settings section of the Dell Touchpad Properties.
3 Try an external mouse - Does this problem happen with an external mouse attached?
• The Device Select section of the Dell Touchpad Properties has options to enable or disable the touch pad or external mouse. Try
several combinations of these settings.
• If the problems only occur when the touch pad is enabled and do not occur any time a mouse or other external device is used,
then the issue is related to the touch pad.
4 Check for mechanical problems - If the problem cannot be corrected by adjusting the settings mentioned above and only occurs with
the touch pad enabled and then this could indicate a mechanical problem.
• Press down on the palm rest on rst the left side of the touch pad and then the right. See if the cursor starts moving on its own.
• Run ePSA Diagnostics and try to recreate the problems there. If either of these situations occurs, replace the palm rest.
No Pointer Movement
No pointer movement from the touch pad (or track stick, if available) usually is the result of one of two things: The touch pad has been
disabled in the driver interface, or the touch pad cable is damaged or disconnected. Follow the steps below to determine the problem.
1 Connect an external mouse - In either situation, an external mouse should still function. If it does not, try booting into Safe Mode and
testing both devices again.
2 Enable the touch pad in the driver settings - Using the external mouse (or key strokes if no mouse is available), go into the Dell
Touchpad Properties. Go to the Device Select section and enable the touch pad. If already enabled, get the latest driver from Dell
support site.
3 Test the device in Dell ePSA Diagnostics - To eliminate a potential software problem, run the Dell ePSA Diagnostics and test the
device here.
4 Check for mechanical problems - As a last resort, press down on the palm rest where the touch pad connector is located on the
system board. If the pointer reacts in some way, then the cable may just need to be reseated. Otherwise, replace the palm rest.
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Troubleshooting Your Pen
The stylus is the rst component to be investigated in the event of a suspected problem with the digitizer.
Ensure that you perform the following steps:
1 Verify the pen tip is in good shape (free of chips, excessive wear, etc.).
2 Replace the pen tip with a new one or the one that is in good condition.
3 Verify that the touch capabilities are not aected.
4 Switch to touch mode and see if the problem still exists.
5 If no symptoms persist in touch mode, the pen tip is the most likely suspect.
6 If the problem does persist in touch mode, run diagnostics and take the necessary steps depending on the results.
Realtek HD audio drivers
Verify if the Realtek audio drivers are already installed in the computer.
Table 51. Realtek HD audio drivers
Before installation After installation
Troubleshooting audio issues
This topics details the troubleshooting steps in resolving audio related issues specic to IDT92HD87 audio chip
No Audio
Determine if the problem is only on the internal or external speakers or both.
1 If the problem is external only, try reseating the speakers or headphones. Also try another set of speakers or headphones if available.
Check the speaker connector for damage. If the problem does not happen with dierent speakers, then the problem is related to the
external device. If it persists, then there is a problem with either the audio connector or the audio controller. Conrm this by running
Dell Diagnostics.
2 If the problem is internal only, try shaking the unit and see if the sound returns or plays intermittently. If it does, then a connection for
the speakers is loose and the unit needs service. If there is still no sound at all, then try deleting the hardware prole (if possible) and
recreating it. Test the speakers using Dell Diagnostics both internally and externally. If the problem only happens on the internal
speakers, then the speakers and possibly the system board need to be replaced.
If there is no audio from either internal or external speakers, then check the following:
1 Adjust the volume controls. Some systems also have an external volume control in addition to the one in the Windows® operating
system.
2 Check Device Manager and ensure the audio driver is installed correctly. Any problems indicated here can normally be resolved by
reinstalling the audio driver from the ResourceDVD or from dell.com/support.
3 If the audio is installed correctly in Windows but there still is no sound, run Dell Diagnostics on the audio controller. If these fail or no
sound is heard, then replace the system board. If audio does play during this test, then the problem is most likely software related.
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Poor Sound Quality
1 Determine if the problem is related to a specic application or program. If so, the software may not be fully compatible with the audio
controller on the system. Check the software manufacturer´s website for any updates.
2 Update to the latest BIOS and driver from dell.com/support
3 Some problems can be caused by issues with the DirectX® API. Try downloading the latest version from Microsoft.
4 See if the problem occurs on both internal and external speakers. If isolated to only one of the two, follow the troubleshooting
mentioned above. Otherwise, run Dell Diagnostics to test the audio.
5 If the problem fails during the audio test, this is a hardware problem and the system needs service. If it does not, then a software
problem exists.
Sound from Only One Channel
1 The majority of the time, this problem happens only on external speakers. Reseating the speaker connection usually corrects the
problem.
2 Check the volume control in Windows and make sure the balance slider is not set all the way to one side.
3 If this problem is happening only on internal speakers, try shaking the unit to see if sound comes back or if it comes and goes
intermittently. If either of these occurs, a loose speaker connection most likely is the problem and the system needs service.
4 If this issue is happening only on external speakers and the previous steps did not help, then examine the audio connector for damage.
Test the system with Dell Diagnostics. If the problem persists there, then the audio connector needs to be replaced.
Camera features
This laptop comes with front-facing camera with the image resolution of 1280 x 720 (maximum).
NOTE: The camera is at the top center of the LCD.
Identifying the camera in Device Manager on Windows 10
1 In the Search box, type device manager, and tap to start it.
2 Under Device Manager, expand Imaging devices.
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Identifying the camera in Device Manager on Windows 7
1 Click Start > Control Panel > Device Manager.
2 Expand Imaging devices.
Starting the camera
To start the camera, open an application that uses the camera. For instance, if you tap the Skype software that is shipped with the laptop,
the camera turns on. Similarly, if you are chatting on the internet and the application requests to access the webcam, the webcam turns on.
Starting the camera application
1 Tap or click the Windows button and select All apps.
2 Select Camera from the apps list.
3 If the Camera App is not available in the apps list, search for it.
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Hard drive options
This laptop supports M.2 SATA drives.
Identifying the hard drive in Windows 10
1 Tap or click All Settings on the Windows 10 Charms Bar.
2 Tap or click Control Panel, select Device Manager , and expand Disk drives.
The hard drive is listed under Disk drives.
Identifying the hard drive in Windows 7
1 Click Start > Control Panel > Device Manager.
The hard drive is listed under Disk drives.
2 Expand Disk drives.
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Identifying the hard drive in the BIOS
1 Turn on or restart your system.
2 When the Dell logo appears, perform the following action to enter the BIOS setup program:
• With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.
The hard drive is listed under the System Information under the General group.
Intel Rapid Storage Technology
Overview
Intel® Rapid Storage Technology provides new levels of protection, performance, and expandability for desktop and mobile platforms.
Whether using one or multiple hard drives, users can take advantage of enhanced performance and lower power consumption. When using
more than one drive, the user can have additional protection against data loss in the event of a hard drive failure.
Intel Rapid Storage Technology was formerly known as Intel® Matrix Storage Manager. Starting with version 9.5, a brand new user
interface makes creating and managing your storage simple and intuitive. Combined with Intel Rapid Recover Technology, setting up data
protection can be accomplished easily with an external drive.
Valuable digital memories are protected against a hard drive failure when the system is congured for any one of three fault-tolerant RAID
levels: RAID 1, RAID 5, and RAID 10. By seamlessly storing copies of data on one or more additional hard drives, any hard drive can fail
without data loss or system downtime. When the failed drive is removed and a replacement hard drive is installed, data fault tolerance is
easily restored.
Intel Rapid Storage Technology can also improve the performance of disk intensive retrieval applications such as editing home video. By
combining from two to six drives in a RAID 0 conguration, data can be accessed on each drive simultaneously, speeding up response time
on data-intensive applications. Also, due to drive load balancing, even systems with RAID 1 can take advantage of faster boot times and
data reads.
Intel Rapid Storage Technology provides benets to users of a single drive as well. Through AHCI, storage performance is improved through
Native Command Queuing (NCQ). AHCI also delivers longer battery life with Link Power Management (LPM), which can reduce the power
consumption of the chipset and Serial ATA (SATA) hard drive.
Installation Instructions
The Intel Rapid Storage Technology software can be install through the Resource DVD provided with the system. When you rst launch the
installation le, you'll get the rst screen as below:
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Please remember to check on the "Install Intel® Control Center" otherwise the user graphical interface RAID management software would
not be install. Click 'Next' to continue the installation. Once the installation completes, user will get the "Intel Rapid Storage Technology"
icon on the Windows task bar:
Create a RAID Array
1 Double-click "Intel Rapid Storage Technology" icon, then below main screen appears.
2 Click the "Create" icon to create a RAID array. Here we take RAID 1 for example.
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3 In "Select Volume Type", click "Real-time data protection (RAID 1)". Click "Next".
4 In "Congure Volume", you need to key-in the Volume Name with 1-16 letters, select the RAID disks, and then specify the volume size.
Click "Next"
5 In "Conrm Volume Creation", you may review the selected conguration. Then click "Create Volume".
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6 The volume is created successfully. But you still need to partition your new volume by using Windows Desk Management before
adding any data. Click "OK".
7 You will see the current status.
8 In Windows Desk Management, you need to initialize a disk before Logical Disk Management can access it. Click "OK".
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9 Right-click on Disk 0, click "New Simple Volume".
10 Then follow the instructions on the New Simple Volume Wizard.
11 Finally you can start to use RAID 1 function.
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Dell Command Congure
Dell Command | Congure (Command | Congure) is a packaged software oering that provides conguration capability to business client
platforms. This product consists of a Command Line Interface (CLI) and Graphical User Interface (GUI) to congure various BIOS features.
You can use Command | Congure on Microsoft Windows Pre-installation Environment (Windows PE), Windows 7, Windows 8, and
Windows 8.1, Windows 10 operating systems, and Red Hat Enterprise Linux environments.
What’s new with Dell Command | Congure
The new features for the Dell Command | Congure includes:
• Dell Client Conguration Toolkit (CCTK) is re-branded as Dell Command | Congure (DCC).
• New User Interface.
• Support for Red Hat Enterprise Linux 7.0 Client version (64-bit) operating system.
• Support for x6 client platforms
• Support for Advanced System Management (ASM) 2.0 on Dell Precision™ Workstations for setting the non-critical upper threshold
values for cooling probes.
• Support for additional arguments: medium_high and medium_low for conguring the fan speed using --fanspeed option.
• Support for the following BIOS options:
– --backcamera.
–--fnlock
– --fnlockmode
– --gpsradio
– --keyboardbacklightonacpower
– --rearusb
– --sideusb
– --unmanagednic
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Platforms Supported
These are the business clients platforms supported:
• Latitude™
• OptiPlex™
• Dell Precision Workstation Mobile
• Dell Precision Workstation
NOTE: Dell Command | Congure will not be pre-loaded for the customer upon purchase. Customers will be able to download the
software from the Dell support website.
Command | Congure Graphical User Interface
The Dell™ Command | Congure Graphical User Interface (Command | Congure GUI) displays all Basic Input/Output System (BIOS)
congurations supported by Command | Congure. Using the GUI, you can perform the following tasks:
• Create BIOS conguration for client systems
• Validate the BIOS conguration against the BIOS conguration of the host system
• Export the customized BIOS congurations as a conguration le (.ini/.cctk), Self-Contained Executable (SCE), shell script, or report
NOTE: To apply the conguration using Command Line Interface (CLI), run the required le (.ini , .cctk, or sce).
Accessing Command | Congure From a Windows System
Click Start > All Programs > Dell > Command | Congure > Command Congure Command Wizard.
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Accessing Command | Congure From a Linux System
Navigate to the /opt/Dell/toolkit/bin directory.
Files And Folders of Command | Congure
The following table displays the les and folders of Command | Congure on a Windows system.
Table 52. Files And Folders conguration
Files/Folders Description
Command | Congure Command
Prompt
Allows access to the Command | Congure command prompt.
Conguration Wizard Allows access to the Command | Congure GUI.
Command | Congure WINPE Allows access to the Windows PE scripts to create a bootable image. For more details, see the Dell
Command | Congure Installation Guide.
Uninstall Uninstalls Command | Congure.
User’s Guide Online Provides access to the Command | Congure online documentation.
Launching The Command | Congure GUI
NOTE: The Command | Congure GUI is supported only on systems running the Microsoft® Windows operating system.
To launch the GUI, click Start > All Programs > Dell > Command Congure > Conguration Wizard or double-click the Dell
Conguration Wizard on the desktop. The screen below appears:
Technology and components 85
Command Line Interface
This chapter provides a general overview of the Command Line Interface (CLI) utility. It explains how to run the commands and the syntax
details of the command line options used to congure BIOS settings for the client systems.
Running Command | Congure Commands
You can run the Command | Congure commands in two ways:
• Using Command Prompt
• Using Bootable Image
Command Prompt
To run Command | Congure commands:
1 Click Start → All Program → Dell → Command Congure → Command Congure Command Prompt.
NOTE: If you are using Microsoft Windows Vista operating system or later, right-click Command | Congure Command
Prompt and select Run as administrator.
2 Navigate to the x86 or x86_64 directory depending on the architecture of the operating system.
3 Run the Command | Congure commands.
Bootable Image
To run Command | Congure commands:
1 Copy Dell Command | Congure with the International Organization for Standardization (ISO) image to a Compact disc (CD). For
more information, see Dell Command | Congure Installation Guide available at https://Dell.com/Command .
2 Boot the system that you want to congure from the CD.
86 Technology and components
3 Navigate to the Command Congure\x86 or Command Congure\x86_64 directory.
4 Run the Command | Congure commands.
Intel HD Graphics drivers
Verify if the Intel HD Graphics drivers are already installed in the laptop.
Table 53. Intel HD Graphics drivers
Before installation After installation
Turning o your computer
Turning o your — Windows
CAUTION: To avoid losing data, save and close all open les and exit all open programs before you turn o your computer .
1 Click or tap .
2 Click or tap and then click or tap Shut down.
NOTE: Ensure that the computer and all attached devices are turned o. If your computer and attached devices did not
automatically turn o when you shut down your operating system, press and hold the power button for about 6 seconds
to turn them o.
Turning o your computer — Windows 7
CAUTION: To avoid losing data, save and close all open les and exit all open programs before you turn o your computer.
1 Click Start.
2 Click Shut Down.
NOTE: Ensure that the computer and all attached devices are turned o. If your computer and attached devices did not
automatically turn o when you shut down your operating system, press and hold the power button for about 6 seconds
to turn them o.
Technology and components 87
Removing and installing components
This section provides detailed information on how to remove or install the components from your computer.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have
connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the
cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a
cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear dierently than shown in this document.
Before working inside your computer
1 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.
2 Turn o your computer.
3 If the computer is connected to a docking device (docked), undock it.
4 Disconnect all network cables from the computer (if available).
CAUTION: If your computer has an RJ45 port, disconnect the network cable by rst unplugging the cable from your
computer.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Open the display.
7 Press and hold the power button for few seconds, to ground the system board.
CAUTION: To guard against electrical shock unplug your computer from the electrical outlet before performing Step #
8.
4
88 Removing and installing components
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching
an unpainted metal surface at the same time as touching a connector on the back of the computer.
8 Remove any installed ExpressCards or Smart Cards from the appropriate slots.
Safety Precautions
Follow the safety precautions described in the following sections when you perform an installation or a disassembly/reassembly procedure:
• Turn o the system and all attached peripherals.
• Disconnect the system and all attached peripherals from AC power, and then remove the battery.
• Disconnect all network cables, telephone or telecommunications lines from the system.
• Use a wrist grounding strap and mat when working inside any computer system to avoid electrostatic discharge (ESD) damage.
• After removing a system component, carefully place the removed component on an anti-static mat.
• Wear shoes with non-conductive rubber soles to help reduce the risk of being shocked or seriously injured in an electrical accident.
Standby Power
Dell products with standby power must be completely unplugged before the case is opened. Systems that incorporate standby power are
essentially powered while turned o. The internal power enables the system to be remotely turned on (wake on LAN), suspended into a
sleep mode, and have other advanced power management features.
After you unplug a system and before you remove components, wait approximately 30 to 45 seconds to allow the charge to drain from the
circuits.
Bonding
Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through the use of a
Field Service ESD kit. When connecting a bonding wire, always ensure that it is connected to bare metal and never to a painted or non-
metal surface. The wrist strap should be secure and in full contact with your skin, and be sure to always remove all jewelry such as watches,
bracelets, or rings prior to bonding yourself and the equipment.
Figure 8. Bonding Properly
Electrostatic Discharge Protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,
memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent
Removing and installing components 89
problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an
increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in earlier
Dell products. For this reason some previously approved methods of handling parts are no longer applicable.
There are two recognized types of ESD damage: catastrophic and intermittent failures.
•Catastrophic —The damage causes an immediate and complete loss of device functionality. An example of catastrophic failure is a
memory DIMM that has received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted
for missing or nonfunctional memory.
NOTE: Catastrophic failures represent approximately 20 percent of ESD-related failures.
•Intermittent —The DIMM receives a static shock, but the tracing is merely weakened and does not immediately produce outward
symptoms related to the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation
of memory integrity, intermittent memory errors, etc.
NOTE: Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent
failures means that most of the time when damage occurs, it is not immediately recognizable.
The more dicult type of damage to recognize and troubleshoot is the intermittent (also called latent or “walking wounded”) failure. The
following image shows an example of intermittent damage to a memory DIMM trace. Although the damage is done, the symptoms may not
become an issue or cause permanent failure symptoms for some time after the damage occurs.
Figure 9. Intermittent (Latent) Damage to a Wiring Trace
Do the following to prevent ESD damage:
• Use a wired ESD wrist strap that is properly grounded.
The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection.
Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD
damage.
90 Removing and installing components
Figure 10. Chassis "Bare Metal" Grounding (Unacceptable)
• Handle all static-sensitive components in a static-safe area. If possible, use anti-static oor pads and workbench pads.
• When handling static-sensitive components, grasp them by the sides, not the top. Avoid touching pins and circuit boards.
• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing
material until you are ready to install the component. Before unwrapping the anti-static packaging, be sure to discharge static electricity
from your body.
• Before transporting a static-sensitive component, place it in an anti-static container or packaging.
The ESD Field Service Kit
The unmonitored Field Service kit is the most commonly used. Each Field Service kit includes three main components: anti-static mat, wrist
strap, and bonding wire.
Figure 11. ESD Field Service Kit
The anti-static mat is dissipative and should be used to safely place parts on during service procedures. When using an anti-static mat, your
wrist strap should be snug and the bonding wire should be connected to the mat and to bare-metal on the system being worked on. Once
deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. Remember, the only safe place for ESD-
sensitive items are in your hand, on the ESD mat, in the system, or inside a bag.
Removing and installing components 91
Figure 12. Anti-Static Mat
The wrist strap and bonding wire can be either directly connected between your wrist and bare metal on the hardware if the ESD mat is
not required, or connected to the anti-static mat to protect hardware that is temporarily placed on the mat. The physical connection of the
wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as bonding. Use only Field Service kits with a
wrist strap, mat, and bonding wire. Never use wireless wrist straps.
Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly
with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire a
minimum of once per week.
Table 54. Wrist Straps
Wrist Strap and Bonding Wire Wireless ESD Strap (Unacceptable)
ESD Wrist Strap Tester
The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is best practice to regularly test the
strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best method for doing this test. If you do
not have your own wrist strap tester, check with your regional oce to nd out if they have one. To perform the test, plug the wrist-strap’s
bonding-wire into the tester while it is strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red
LED is lit and an alarm sounds if the test fails.
92 Removing and installing components
Figure 13. Wrist Strap Tester
Insulator Elements
It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are insulators and often highly
charged.
Table 55. Placement of Insulator Elements
Unacceptable — DIMM lying on an insulator part (plastic heat
sink shroud)
Acceptable — DIMM separated from the insulator part
Consider the Working Environment
Before deploying the ESD Field Service kit, assess the situation at the customer location. For example, deploying the kit for a server
environment is dierent than for a desktop or portable environment. Servers are typically installed in a rack within a data center; desktops
or portables are typically placed on oce desks or cubicles.
Always look for a large open at work area that is free of clutter and large enough to deploy the ESD kit with additional space to
accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an ESD event. On
the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from
sensitive parts before physically handling any hardware components.
ESD Packaging
All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are preferred. However, you
should always return the damaged part using the same ESD bag and packaging that the new part arrived in. The ESD bag should be folded
over and taped shut and all the same foam packing material should be used in the original box that the new part arrived in.
Removing and installing components 93
ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts should never be placed on top
of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an
anti-static bag.
Figure 14. ESD Packaging
Transporting Sensitive Components
When transporting ESD-sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in
anti-static bags for safe transport.
ESD Protection Summary
It is strongly suggested that all eld service engineers use the traditional wired ESD grounding wrist strap and protective anti-static mat at
all times when servicing Dell products. In addition, it is critical that engineers keep sensitive parts separate from all insulator parts while
performing service and that they use anti-static bags for transporting sensitive components.
Lifting Equipment
WARNING: Do not lift greater than 50 pounds. Always obtain assistance from another person or persons, or use a mechanical
lifting device.
Adhere to the following guidelines when lifting equipment:
1 Get a rm balanced footing. Keep your feet apart for a stable base, and point your toes out.
94 Removing and installing components
2 Bend your knees. Do not bend at the waist.
3 Tighten stomach muscles. Abdominal muscles support your spine when you lift, osetting the force of the load.
4 Lift with your legs, not your back.
5 Keep the load close. The closer it is to your spine, the less force it exerts on your back.
6 Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your
body and back.
7 Follow the same techniques in reverse to set the load down.
After working inside your computer
After you complete any replacement procedure, ensure that you connect external devices, cards, and cables before turning on your
computer.
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries
designed for other Dell computers.
1 Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
2 Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, rst plug the cable into the network device and then plug it into the
computer.
3 Connect your computer and all attached devices to their electrical outlets.
4 Turn on your computer.
Recommended tools
The procedures in this document require the following tools:
• Phillips #0 screwdriver
• Phillips #1 screwdriver
• Plastic scribe
• 5.5 mm Socket wrench
• A pair of tweezers
NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4.
Screw List
The following table shows the screw list and the images for Latitude 7424 Rugged Extreme, for dierent components and locations.
Table 56. Screw Size List
Component Quantity Screw type Image
• USB Type-C Bracket 6 M1.6*3.0
Removing and installing components 95
Component Quantity Screw type Image
• Thermal Pipe
ODD Bracket 4 M2.0*2.0
• Camera bracket
• Left Daughterboard
• eDP bracket and M.2 cards
• Mic daughterboard
• Thermal Module (UMA)
• Palmrest
• DC-In Bracket
• Speakers
• Sim Card Cover
90 M2.0*3.0
• SSD Carrier
• Power FPC and Bracket
• Left I/O DB
• Speakers
48 M2.0*5.0
HDD Carrier 2 M2.0*7.0
• Battery PCB Holder
• Corner Bumpers
• Docking port assembly
• Speaker
• LCD Latch
• Keyboard
• Fan
• HDD/ODD Support Brackets
• GPS Daughterboard/
Placeholder
• Hinge Covers(L/R)
• USB Type-C Bracket
• Rear I/O Daughterboard
• Smart Card Cover
• System board
• Bottom chassis cover
• DC-In Cover
88 M2.5*5.0
Speaker 2 M2.5*6.5
LCD with Bezel assembly 4 M2.5*7.0
Bottom Corner Bumpers 4 M2.5*8.0
Bottom Chassis Door 26 M3.0*3.0
96 Removing and installing components
Component Quantity Screw type Image
• Handle
• LCD Hinges
18 M3.0*6.0
Hinges 4 M3.0*8.0
Stylus
Removing the stylus
Withdraw the stylus out of the slot.
Installing the stylus
Insert the stylus in the slot.
Removing and installing components 97
SIM card
Removing the SIM card
1 Remove the single 'M2*3' screw [1] and separate the SIM cover lock from the SIM card slot [2].
2 Withdraw and remove the SIM card out from the slot [3] on the system board.
3 Close the right I/O door and slide the latch in lock position.
98 Removing and installing components
4 Follow the procedure in After working inside your computer.
Installing the SIM card
1 Follow the procedure in Before working inside your computer.
2 Slide the latch [1] to unlock position and open the right I/O door [2].
3 Insert the SIM card into the slot [1] on the system board and place the SIM cover lock on the SIM card slot [2].
4 Install and tighten the single 'M2*3' screw [3], securing the SIM cover lock to the chassis.
Removing and installing components 99
Removing the memory card
1 Remove the memory card from the slot on the system board.
2 Close the right I/O door..
Handle
Removing the Handle
1 Follow the procedure in Before working inside your computer.
2 Remove the four M3*6 screws [1] that secures the handle and the metal brackets to the computer.
3 Separate the metal bracket [2] and handle from the computer [3].
Removing and installing components 101
Latch Doors
Removing the latch doors
1 Follow the procedure in Before working inside your computer.
2 Open the I/O door.
3 Remove the screws [1] securing door hinges to the computer and lift the I/O door [2] away from the computer.
Installing the latch doors
1 Install the door on the computer [1].
2 Install the screws securing door hinges to the computer [2].
Removing and installing components 103
3 Lock the I/O door.
4 Follow the procedure in After working inside your computer.
NOTE: Depending on its location each door may have one, two, or three screws.
Table 57. Screw description of latched doors.
Location No. of Doors Screws
Left 2 2x M3*3 Screws
1x M3*3 Screw
Right 2 2x M3*3 Screws
3x M3*3 Screws
Rear 3 2x M3*3 Screws
2x M3*3 Screws
1x M3*3 Screw
Battery
Removing the Battery
1 Follow the procedure in Before working inside your computer.
2 Unlock the battery [1] and slide the latch along the groove to disengage locking mechanism.
3 Pry on the recess point [2] and slide the battery forward [3] to remove it from the computer.
104 Removing and installing components
Installing the Batteries
1 Slide in the battery in battery bay to align the battery contacts[1], with one on the computer.
2 Press the edge of the battery [2] to engage the latch mechanism and lock the battery [3].
3 Follow the procedure in After working inside your computer.
NOTE: This laptop can accommodate two hot-swap capable batteries(primary and optional), both the batteries follows
the same installation and removal procedure.
Removing and installing components 105
Bottom Chassis Cover
Removing the Bottom Chassis Cover
1 Follow the procedure in Before working inside your computer.
2 Remove the 21 'M2.5*5' screws on the bottom chassis cover [1] and remove the bottom chassis cover [2] from the computer.
Installing the Bottom Chassis Cover
1 Install the bottom chassis cover over the bottom base [1] of the computer.
2 Install the 21 'M2.5*5' screws [2] on the bottom chassis cover.
106 Removing and installing components
3 Follow the procedure in After working inside your computer.
Keyboard
Removing the Keyboard
1 Follow the procedure in Before working inside your computer.
2 Remove the: Batteries.
3 Remove the six 'M2.5*5' screws on the keyboard [1] and pry at the bottom edge of the keyboard [2].
Removing and installing components 107
4 Slide the keyboard slightly [1] towards touch pad and ip it over inclined over the LCD panel [2].
5 Remove the four 'M2*3' screws [1] on the keyboard cover and remove it from the computer [2].
108 Removing and installing components
6 Peel-o the tape on the keyboard and back-light FPC [1] and disconnect it from the system board [2].
NOTE: Tweezers might be required to access the keyboard and back-light FPC connectors on the system board.
7 Separate the keyboard from the system [3].
Installing the Keyboard
1 Install the keyboard [1] and connect the keyboard and back-light FPC to the system board [2].
2 Secure keyboard and back-light FPC connections using an insulation tape [3].
Removing and installing components 109
3 Install the keyboard cover [1] and tighten the four 'M2*3' screws [2] to secure it to the chassis.
4 Flip the keyboard [3] over on the chassis [3].
5 Slide the keyboard towards LCD [1] to align it to screw holes [2].
110 Removing and installing components
6 Install the six 'M2.5*5' screws on the keyboard to secure it to the computer.
7 Follow the procedure in After working inside your computer.
Secondary SSD carrier
Removing the Secondary SSD carrier
1 Follow the procedure in Before working inside your computer.
2 Slide the latch [1] to unlock position and open the right I/O door [2].
Removing and installing components 111
3 Release the SSD carrier by sliding the blue hard drive release latch towards left [1].
4 Pull the SSD carrier out of the system using the blue tab [2].
Installing the Secondary SSD carrier
1 Slide the secondary SSD carrier [1] in to the slot on the computer.
2 Push the carrier in the slot until blue tab clicks and close the right I/O door [2].
112 Removing and installing components
CAUTION: Attempt to retrieve the primary SSD carrier from an operational computer can cause operating system crash
and potential data loss.
2 Remove the: Batteries.
3 Release the SSD carrier by sliding the blue hard drive release latch [1] towards right.
4 Slide the SSD carrier out of the computer using the blue pull tab [2] out of the computer.
Installing the Primary SSD carrier
1 Insert the primary SSD carrier [1] in to the computer.
2 Push the carrier into the slot until the blue tab clicks and close the right I/O door [2].
3 Install the: Batteries
114 Removing and installing components
4 Follow the procedure in After working inside your computer.
SSD
Removing the SSD from carrier
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries.
b SSD(Primary or Secondary).
3 Remove the two 'M2*5' screws [1] and ip over the SSD carrier [2].
4 Remove the single 'M2*5' screw [3] and separate the cover from the SSD carrier [4].
5 Separate the SSD and interposer [1] from the SSD carrier tray.
6 Flip over the assembly and disconnect the SSD from the interposer [3].
Installing the SSD in carrier
1 Connect the SSD to the interposer [1], ip over [2].
2 Install the SSD with interposer on the SSD carrier tray preassembled with new thermal pad [3].
Removing and installing components 115
3 Install the cover [1] on the SSD carrier and install the single 'M2*5' screw [2].
4 Flip over the SSD carrier [3] and tighten the two 'M2*5' screws [4] securing the cover to the SSD carrier.
5 Install the:
a SSD(Primary or Secondary).
bBatteries
6 Follow the procedure in After working inside your computer.
Memory modules
Removing the Memory
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
3 Pull the clips securing the memory module [1] until the socket disengages and remove the memory module from the memory socket
[2] on the system board.
116 Removing and installing components
Installing the Memory
1 Align and insert the memory module along the keyed notch [1] at an acute angle and press the memory module [2] until securing clips
engages.
Removing and installing components 117
2 Install the:
aBatteries
bBottom Chassis Cover
3 Follow the procedure in After working inside your computer.
WLAN card
Removing the WLAN card
1 Remove the:
aBatteries
bBottom chassis cover
2 Remove the single 'M2*3' screw [1] and remove the metal bracket [2] on the WLAN card.
3 Disconnect the antennae cables [3] and remove the WLAN card out from the M.2 slot [4] on the system board.
118 Removing and installing components
4 Follow the procedure in After working inside your computer.
Installing the WLAN card
1 Install the WLAN card into the M.2 slot [1] on the system board and connect the antennae cables [2].
2 Place the metal bracket on the WLAN card [3] and secure it using the single 'M2*3' screw [4].
Removing and installing components 119
3 Install the:
aBatteries
bBottom chassis cover
4 Follow the procedure in After working inside your computer.
WWAN card
Removing the WWAN card
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
3 Remove the single 'M2*3' screw [1], remove the metal bracket [2] on the WWAN card.
4 Disconnect the antennae cables and remove the WWAN card [4] out of the M.2 slot on the system board.
Installing the WWAN card
1 Install the WWAN card in the M.2 slot [1] on the system board and connect the antennae cables [2].
2 Secure the WWAN card using the metal bracket [3] and tighten the single M2.3 screw [4] securing the WWAN card to the system
board.
120 Removing and installing components
3 Install the:
aBottom chassis cover
bBatteries
4 Follow the procedure in After working inside your computer.
Global Positioning System (GPS)
Removing the GPS module
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
3 Peel o the inductive tape on the GPS FPC connector [1].
4 Disconnect the GPS FPC connector [2] and antennae cable from the GPS module [3].
5 Remove the three 'M2.5*5' screws [4] and lift the GPS module from the system board [5].
Removing and installing components 121
Installing the GPS module
1 Align and place the GPS module on the system board and tighten the three 'M2.5*5' screws on GPS module [2].
2 Connect the antenna cable [3], GPS FPC(system board side rst) [4] and secure it using a piece of tape [5].
122 Removing and installing components
3 Install the:
aBottom Chassis Cover
bBatteries
4 Follow the procedure in After working inside your computer.
Coin-cell battery
Removing the Coin cell
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBottom chassis cover
bBatteries
3 Disconnect the coin cell connector from the system board [1] and remove it from the system [2].
Removing and installing components 123
PCIe Heatsink Fan Assembly
Removing the PCIe Heatsink fan assembly
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
3 Remove the rubber gourmet [1] and remove the four 'M2*3' screws on the SSD cage.
4 Remove the four 'M2.5*5' screws on the fan and single 'M2*3' screw from the dock pedestal [2].
5 Disconnect the fan cable [3] and lift the PCIe heatsink fan assembly [4] from the computer.
Installing the PCIe heatsink fan assembly
1 Connect the fan cable to the system board [1] and install the PCIe heatsink fan assembly in the chassis [2].
2 Install the rubber gourmet [3] and four 'M2.5*5' screws on the fan case.
3 Install the four 'M2*3' screws on the SSD cage and single 'M2*3' screw on the dock pedestal [4].
Removing and installing components 125
4 Install the:
aBottom chassis cover
bBatteries
5 Follow the procedure in After working inside your computer.
Primary SSD Rail
Removing the Primary SSD rail
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
cPCIe heatsink assembly
3 Peel o the inductive tape on the SSD FPC connector [1] on system board and disconnect it [2].
4 Remove the 6 'M2*3' screws [3] and remove it from the computer [4].
126 Removing and installing components
Installing the Primary SSD rail
1 Connect the SSD cable [1] to the system board, secure it using a piece of tape [2].
2 Install the primary SSD rail [3] on the system board and tighten the six 'M2*3' screws [4] securing it to the system board.
3 Install the:
aPCIe heatsink fan assembly
bBottom chassis cover
cBatteries
4 Follow the procedure in After working inside your computer.
Removing and installing components 127
Docking Port Assembly
Removing the Docking port assembly
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
cPCIe Heatsink assembly
3 Peel o the tape securing the dock FPC [1] and disconnect the dock FPC [2].
4 Disconnect the antennae cables from RF passthrough connectors and unroute the antennae cables from the routing channels on the
dock assembly.
5 Remove the four 'M2.5*5' screws [1] and separate the docking board assembly from the chassis [2].
128 Removing and installing components
Installing the Docking Port Assembly
1 Install the docking port assembly [1] and install the four 'M2.5*5' screws [2] securing it to the system board.
2 Connect the dock FPC [1] and secure it using a piece of tape [2].
Removing and installing components 129
3 Secure the antennae cables along the routing channels and connect the antennae cables on RF passthrough connectors .
NOTE: Dock printed circuit board(PCB) can be separately installed after installing the docking assembly to avoid any
damage to the board.
130 Removing and installing components
4 Install the:
aPCIe Heatsink assembly
bBatteries
cBottom chassis cover
5 Follow the procedure in After working inside your computer.
Heatsink Assembly
Removing the Heatsink assembly
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
cWLAN card
dWWAN card
ePCIe Heatsink fan assembly
fDocking port assembly
3 Unroute the antennae cables from the tabs on the heatsink pipe.
Removing and installing components 131
4 Remove the six 'M2.5*5' screws [1] and single 'M1.6*5' [2] screw from the thermal module.
5 Lift and the heat sink assembly from the computer [3].
NOTE: Discreet and UMA bases have dierent types of heatsink assembly.
Installing the Heatsink assembly
1 Install the heatsink assembly [1] in the computer and tighten the single 'M1.6*5' [2] screw near the CPU.
2 Install the six 'M2.5*5' screws [3] on the thermal module securing the thermal module to the system board.
132 Removing and installing components
Rear Input-Output Board
Removing the Rear I-O board
1 Follow the procedure in Before working inside your computer.
NOTE: A 5 mm socket wrench should be used to remove/install the caps screws located in rear I/O space.
2 Remove the:
aBatteries
bBottom chassis Cover
cWLAN card
dWWAN card
ePCIe heatsink fan assembly
3 Open the rear I/O door [1] and remove the two 5.5 mm cap screws on the serial port [2].
4 Peel o the inductive tape on the I/O board FPC connector [1] and disconnect it [2].
134 Removing and installing components
5 Lift the I/O board away from the system.
Installing the Rear I-O board
1 Install the rear I/O board on the system board and slide the serial port through the face plate .
Removing and installing components 135
NOTE: Screws can be tightened over the rear I/O daughterboard only after installing the Docking port assembly.
2 Connect the I/O board FPC[1] to the motherboard and then to I/O board itself [2].
3 Open the rear door [1] and tighten the two cap screws on serial port in the rear I/O space [2].
136 Removing and installing components
4 Install the:
aPCIe heatsink fan assembly
bWWAN card
cWLAN card
dBottom chassis cover
eBatteries
5 Follow the procedure in After working inside your computer.
Hinge Covers
Removing the Hinge Covers
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
cWLAN card
dWWAN card
ePCIe heatsink assembly
fDocking port assembly
gHeatsink
3 Remove the two 'M2.5*5' on either sides [1] and lift to remove the brackets [2] from the computer.
Removing and installing components 137
4 Press the latch [1] and open the LCD lid [2].
5 Hold the LCD lid at an obtuse angle and push the hinge covers from the rear end to remove it from the computer.
138 Removing and installing components
Installing the Hinge Covers
1 Press the latch [1] and open the LCD lid [2].
2 Keep LCD lid open at an obtuse angle and insert the hinge covers from front until it clicks in its place.
Removing and installing components 139
5 Follow the procedure in After working inside your computer.
Display assembly
Removing the Display assembly
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
cPCIe heatsink assembly
dDocking port assembly
eWLAN card
fWWAN card
gGPS module
hHeatsink assembly
iHinge covers
3 Remove the two 'M2*3' screws [1] on the EDP bracket, and turn it up side down [2].
4 Pull and disconnect the EDP cable from the system board [3] and unroute the antennae cables [4].
5 Open the LCD lid.
Removing and installing components 141
6 Loosen the four screws on hinges [1] to separate the LCD assembly from the computer [2].
Installing the Display Assembly
1 Tighten the four screws on left [1] and on the right [2] side.
2 Close the lid [3].
142 Removing and installing components
3 Connect the EDP cable to the system board [1] place the EDP bracket [2] on the connector.
4 Install the two 'M2*3' screws [3] securing the EDP connector to the system board and rethread the antennae cables [4].
5 Install the:
aHinge covers
bHeatsink
cGPS card
dWLAN card
eWWAN card
fPCIe heatsink assembly
gDocking port assembly
hBottom chassis cover
iBatteries
Removing and installing components 143
6 Follow the procedure in After working inside your computer.
LCD Bezel and Back Cover Assembly
Removing the LCD with bezel and the display back cover
assembly
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
cWLAN card
dWWAN card
ePCIe heatsink assembly
fDocking port assembly
gHeatsink
hHinge covers
iDisplay assembly
3 Loosen the 12 'M2.5' screws from the back cover.
4 Remove the four 'M2.5' epoxy screws securing the bezel to the back cover [1] and pry at bottom edge to separate the two
subassemblies [2].
144 Removing and installing components
5 Peel o the tape on the LCD connections [1] and open the connector [2] to disconnect the EDP cable [3] from the LCD.
6 Peel o the tape on touch connector [4] and disconnect the EDP cable from the connector [5].
Installing the LCD with bezel and the display back cover
assembly
1 Install the EDP connector [1] on the LCD connector, close the connector [2] and secure it using a piece of tape [3].
2 Connect the touch controller cable [4] and use insulation tape on the connector [5].
Removing and installing components 145
3 Align and place the bezel on the back cover [1] and secure it using the four M2.5 epoxy screws [2].
4 Install the 12 'M2.5' screws to secure the back cover to the LCD with bezel assembly.
146 Removing and installing components
5 Install the:
aDisplay assembly.
bHinge covers
cHeatsink
dPCIe heatsink assembly
eDocking port assembly
fWWAN card
gWLAN card
hBottom chassis cover
iBatteries
6 Follow the procedure in After working inside your computer.
Microphone
Removing the Microphone
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
cMemory
dWLAN card
eWWAN card
fPCIe heatsink assembly
gDocking port assembly
hHeatsink
iHinge covers
jDisplay assembly.
kLCD bezel and back cover assembly.
3 Loosen the two 'M2*3' screws [1] and turn the microphone daughterboard [2] up side down.
Removing and installing components 147
4 Peel o the rubber cover [1] and insulation tape [2] and disconnect the EDP cable connectors [3].
Installing the Microphone
1 Connect the EDP cable to the microphone daughterboard [1] and secure it using a piece of tape [2].
2 Replace and stick the rubber cap [3] on the connector.
148 Removing and installing components
3 Turn over the microphone daughterboard on the back cover [1] and tighten the two 'M2*3' screws [2].
4 Install the:
aLCD with bezel assembly.
bDisplay assembly.
cHinge covers
dHeatsink
ePCIe heatsink assembly
fDocking port assembly
gWWAN card
hWLAN card
iBottom chassis cover
jBatteries
5 Follow the procedure in After working inside your computer.
Removing and installing components 149
Camera
Removing the Camera
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
cMemory
dWLAN card
eWWAN card
fPCIe heatsink assembly
gDocking port assembly
hHeatsink
iHinge covers
jDisplay assembly.
kLCD Bezel and back cover assembly.
3 Peel o the reective tape[1] on camera module and the insulation tape securing the EDP cable[2] to camera module.
4 Disconnect the EDP cable from the camera module [3] and remove the three 'M2*3' screws [4].
5 Lift the camera module away from the back cover [5] to remove it from the computer.
CAUTION: Do not touch the Camera Lens fused to the LCD with bezel assembly.
Installing the Camera
1 Install the camera module [1] on the back cover and install the three 'M2*3'. screws [2]
2 Connect the EDP cable to the camera module [3], stick a piece of insulation tape [4] on the EDP connectors.
3 Secure the camera module on the back cover using a piece of reective tape [5].
150 Removing and installing components
4 Install the:
aLCD with bezel assembly
bDisplay assembly.
cHinge covers
dHeatsink
ePCIe heatsink assembly
fDocking port assembly
gWWAN card
hWLAN card
iBottom chassis cover
jBatteries
5 Follow the procedure in After working inside your computer.
Battery Bay
Removing the Battery bay
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
cPCIe Heatsink assembly
3 Disconnect both the battery connections from the system board.
Removing and installing components 151
4 Remove the fteen 'M2.5*5' [1] screws securing the battery bay to chassis and lift to separate the battery bay [2] from the computer.
Installing the Battery bay
1 Install the battery bay [1] on the computer and tighten the fteen 'M2.5*5' screws [2] securing it to the chassis.
152 Removing and installing components
Left I/O board
Removing the Left I/O daughterboard
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
cPCIe Heatsink fan assembly
dBattery bay
3 Peel o the inductive tape [1] on the left I/O daughterboard FPC connection, disconnect it from the system board [2].
4 Pass the FPC cable through the wall bridge [3] and disconnect the speaker cable from the left I/O daughterboard [4].
5 Loosen the two 'M2*5' screws [1] and lift the Left I/O daughterboard from the computer [2].
154 Removing and installing components
Installing the Left I/O Board
1 Install the left I/O daughterboard [1] and secure it using the two 'M2*3' screws [2] to the computer.
2 Route the FPC cable through the wall bridge [1] and connect it to the system board [2].
3 Secure the FPC connection with an insulation tape [3] and connect the speaker cable [4] on the left I/O daughterboard.
Removing and installing components 155
4 Install the:
aBattery bay
bPCIe Heatsink fan assembly
cBottom chassis cover
dBatteries
5 Follow the procedure in After working inside your computer.
ExpressCard Reader
Removing the ExpressCard Reader
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
cPCIe heatsink assembly
dBattery bay
eLeft I/O daughterboard
3 Peel o the tape on the express card FPC connectors [1] and an extra tape on the connector [2] on the system board.
4 Disconnect the express card FPC connector [3] and pass it through the wall bridge [4].
156 Removing and installing components
5 Remove the six 'M2*5' screws [1] and lift the express card up to remove it from the computer [2].
Installing the ExpressCard Reader
1 Align and place the express card reader [1] on the computer and install the four 'M2*5' screws [2] securing it to the computer.
Removing and installing components 157
2 Pass the express card FPC cable through the wall bridge [1] and insert the FPC cable [2] to the system board.
3 Secure the connection using the tape on the FPC cable [3] and an extra tape over it [4].
4 Install the:
aWWAN card
bWLAN card
cPCIe heatsink assembly
dBatteries
eBottom chassis cover
5 Follow the procedure in After working inside your computer.
158 Removing and installing components
Smart Card
Removing the Smart Card Reader
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
cPCIe heatsink assembly
dBattery bay
3 Remove the tape from the smart card reader connector[1] and disconnect it [2] from the USH board.
4 Remove the tape from the ngerprint reader connector [3] and disconnect it from the USH board [4].
5 Remove the two 'M2*3' screws [1] securing the USH board to the bottom base and turn it up side down [2].
Removing and installing components 159
6 Remove the tape [1] and disconnect the Smartcard Reader FPC connector [2] from the USH board.
7 Loosen the four 'M2*3' screws [1] and remove the smart card [2] reader from the computer.
160 Removing and installing components
Installing the Smart Card Reader
1 Insert the smart card reader through the I/O face plate [1] and install the four 'M2*3' screws to secure it to the bottom chassis.
2 Connect the Smart Card FPC on the underside of the USH board [1] and secure it using a piece of tape [2].
Removing and installing components 161
3 Install the two 'M2*3' screws [1] to secure the USH board to the chassis [2].
4 Connect the smart card FPC connector [1] and securing it with a piece of tape [2].
5 Connect the nger print reader FPC [3] and secure it using a piece of tap [4] to the USH board.
162 Removing and installing components
6 Install the:
aBattery bay
bPCIe Heatsink assembly
cBottom chassis cover
dBatteries
7 Follow the procedure in After working inside your computer.
Speaker
Removing the Speaker
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
cPCIe heatsink assembly
dHandle
eLeft I/O daughterboard
3 Remove the two 'M2.5*7' screws [1] and remove the speaker from the computer [2].
Removing and installing components 163
Installing the Speaker
1 Align and place the speakers [1] on the computer and install the two 'M2.5*7' screws to secure the speaker to the base [2].
2 Install the:
aHandle
bLeft I/O daughterboard
cPCIe Heatsink assembly
dDocking port assembly
eBottom Chassis Cover
fBatteries
164 Removing and installing components
3 Follow the procedure in After working inside your computer.
System board
Removing the System board
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
cKeyboard
dPCIe heatsink assembly
eDocking port assembly
fPrimary SSD
gSecondary SSD
hHeat Sink
iMemory
jWLAN card
kWWAN card
lGPS module
mPrimary SSD rail
nBattery bay
oRear I/O board
3 Peel o the tape [1], disconnect the SSD-ODD assembly [2] from the system board.
4 Peel o the tape [3] from touch pad connectors and disconnect it from the system board [4].
5 Open the rear I/O door [1] and remove the two cap screws from the serial port on the system board [2].
Removing and installing components 165
6 Open the rear I/O door [1] and remove the two caps screws in the rear I/O space [2].
7 Remove the single 'M2*3' screw [1] to unroute the DC-in cable [2] from the screw post.
8 Disconnect the DC-in connector [3] from the system board.
166 Removing and installing components
9 Remove the two 'M2*3' screws [1] on EDP bracket and remove the EDP bracket [2] to disconnect the EDP cable [3].
10 Peel o the tape [1] and disconnect the rear I/O board FPC connector [2] from the system board.
11 Peel o the tape [3] and disconnect the battery indicator LED cable [4].
12 Peel o the tape [5] and disconnect the dock board FPC connector [6] from the system board.
Removing and installing components 167
13 Peel o the tape [1] to disconnect the left I/O board FPC connector [2] and pass it through the wall bridge [3].
14 Peel o the tape on the express card FPC connectors [4] and an extra tape on the connector [5] on the system board.
15 Disconnect the express card FPC connector [6] and pass it through the wall bridge [7].
16 Peel o the tape [1] and disconnect the power button FPC connector [2] from the system board.
17 Peel o the tape [3] and disconnect the USH board FPC and touch pad connector [4] from the system board.
168 Removing and installing components
18 Remove the two 'M2.5*5' screws and two 'M1.6*3.0' screws [1] from the USB Type-C bracket.
19 Remove the USB Type-C bracket [2] from the system board.
20 Remove the nine 'M2.5*5' screws [1], three 'M2*3' screws [2] and remove the system board [3] from the computer.
Removing and installing components 169
Installing the System board
1 Install the system board inserting the serial port on the system board through chassis [1] and install the nine 'M2.5*5' screws [2] and
three 'M2*3' screws [3] on the system board.
2 Install the USB Type-C bracket [1] and secure it with two 'M2.5*5' screws and two 'M1.6*3.0' screws on the system board [2].
170 Removing and installing components
3 Connect the power button cable [1] to the system board and secure it using a piece of tape [2].
4 Connect the USH board and touch pad cable [3] to the system board and secure it using a piece of tape [4].
5 Insert the left I/O FPC cable through the wall bridge[1] and connect it to the motherboard [2] securing it using a piece of tape [3].
6 Peel o the tape [4] on the express card FPC and connect it to the system board [5].
7 Stick the tape back on the connector on the system board [6] and secure it with some extra tape [7].
Removing and installing components 171
8 Connect the rear I/O FPC cable [1] to the system board and secure it using a piece of tape [2].
9 Connect the battery indicator LED cable [3] to the system board and secure it using a piece of tape [4].
10 Connect the docking port FPC cable [5] and secure it using a piece of tape [6].
11 Connect the EDP cable and place the EDP bracket on the connector [2].
12 Install the two the 'M2*3' screws securing the EDP cable to the system board [3].
172 Removing and installing components
13 Align and tuck the DC-In cable along the screw post [1] clearing the screw hole on the motherboard.
14 Connect the DC-In cable [2] and install the single 'M2*3' screw [3] on the system board.
15 Open both rear doors [1] and install the two cap screws in the rear I/O space [2].
Removing and installing components 173
16 Open both rear doors [1] and install the two cap screws on serial port [2] of the system board.
17 Connect the SSD-ODD assembly [1] and secure it using a piece of tape [2].
18 Connect the touch pad connectors to the system board [3] and secure it using a tape [4].
174 Removing and installing components
19 Install the:
aRear I/O board
bBattery bay
cPrimary SSD rail
dGPS module
eWWAN card
fWLAN card
gMemory
hHeatsink
iSecondary SSD
jPrimary SSD
kDocking port assembly
lPCIe heatsink assembly
mKeyboard
nBottom chassis cover
oBatteries
20 Follow the procedure in After working inside your computer.
Optical drive
Removing the Optical Drive
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aBatteries
bBottom chassis cover
cKeyboard
dPCIe heatsink assembly
eDocking port assembly
fPrimary SSD
gSecondary SSD
hHeatsink assembly
Removing and installing components 175
iMemory
jWLAN card
kWWAN card
lGPS module
mPrimary SSD rail
nBattery bay
oRear I/O board
pSystem board
3 Remove the two retainers securing the wall bridge to the chassis.
4 Remove six 'M2.5*5' screws from the wall bridge section[1] and remove it from the computer [2].
5 Remove the two 'M2*2' screws [1] and disconnect the SSD/ODD FPC assembly [2].
176 Removing and installing components
6 Slide the latch [3] to unlock the right I/O door and open it [4].
7 Remove the two 'M2*3' screws [1] and withdraw the optical drive out of the computer [2].
Installing the Optical drive
1 Insert the optical drive in the computer [1] and install the two 'M2*3' screws [2] securing the optical drive to the chassis.
Removing and installing components 177
2 Connect the optical drive to the ODD/SSD FPC assembly [1] and install the two 'M2*2' screws [2].
3 Close the right I/O door [3] and slide the latch in locking position [4].
4 Align and place wall bridge[1] and install the six 'M2.5*5' screws on the wall bridge section to secure it to the chassis [2].
178 Removing and installing components
kPrimary SSD
lDocking port assembly
mPCIe heatsink assembly
nKeyboard
oBottom chassis cover
pBatteries
7 Follow the procedure in After working inside your computer.
Bottom Base Assembly
1 To replace the bottom base assembly, remove the following components from old base:
aBatteries
bBottom chassis cover
cKeyboard
dPCIe heatsink assembly
eDocking port assembly
fPrimary SSD
gSecondary SSD
hHeatsink assembly
iMemory
jWLAN card
kWWAN card
lGPS module
mPrimary SSD rail
nBattery bay
oRear I/O board
pSystem board
qOptical drive
2 Reconnect the:
• Power Button
• Speakers
• DC-In cable
• Secondary SSD/ODD assembly
• USH Board
• Touchpad
180 Removing and installing components
NOTE: See the order details to determine the exact specics of subcomponents dened in the Bottom Chassis
Assembly.
3 Install the following components to the new base:
aOptical drive
bSystem board
cRear I/O board
dBattery Bay
ePrimary SSD rail
fGPS module
gWWAN card
hWLAN card
iMemory
jHeatsink assembly
kSecondary SSD
lPrimary SSD
mDocking port assembly
nPCIe heatsink assembly
oKeyboard
pBottom chassis cover
qBatteries
4 Follow the procedure in After working inside your computer.
Removing and installing components 181
System setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can
make your computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
• Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
• Change the system conguration information.
• Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling base devices.
Topics:
• Boot menu
• Navigation keys
• System setup options
• Boot Sequence
• Updating the BIOS in Windows
• System and setup password
Boot menu
Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics
and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.
This menu is useful when you are attempting to boot to a particular device or to bring up the diagnostics for the system. Using the boot
menu does not make any changes to the boot order stored in the BIOS.
The options are:
• UEFI Boot:
– Windows Boot Manager
•
• Other Options:
– BIOS Setup
– BIOS Flash Update
– Diagnostics
– Change Boot Mode Settings
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take eect until you restart the
system.
Keys Navigation
Up arrow Moves to the previous eld.
5
182 System setup
Keys Navigation
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow the link in the eld.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message
that prompts you to save any unsaved changes and restarts the system.
System setup options
NOTE: Depending on the laptop and its installed devices, the items listed in this section may or may not appear.
General options
Table 58. General
Option Description
System Information This section lists the primary hardware features of your computer.
The options are:
•System Information
•Memory Conguration
•Processor Information
•Device Information
Battery Information Displays the battery status and the type of AC adapter connected
to the computer.
Boot Sequence Allows you to change the order in which the computer attempts to
nd an operating system.
The options are:
•Windows Boot Manager
•Boot List Option:
Allows you to change the boot list options.
Click one of the following options:
–Legacy External Devices
–UEFI—Default
Advanced Boot Options Allows you to Enable Legacy Option ROMs.
The options are:
•Enable Legacy Option ROMs—Default
•Enable Attempt Legacy Boot
System setup 183
Option Description
UEFI Boot Path Security Allows you to control whether the system prompts the user to enter
the Admin password when booting to a UEFI boot path.
Click one of the following options:
•Always, Except Internal HDD—Default
•Always
•Never
Date/Time Allows you to set the date and time. The change to the system date
and time takes eect immediately.
System conguration
Table 59. System Conguration
Option Description
Integrated NIC Allows you to congure the integrated network controller.
Click one of the following options:
•Disabled
•Enabled
•Enabled w/PXE—Default
Onboard Unmanaged NIC Allows you to enable / disable onboard USB LAN controller.
Serial Port 1 Allows you to congure(disable and re-mapping) the serial port(s).
Click one of the following options:
•Disabled
•Com1—Default (Port is congured with 3F8h with IRQ 4
•Com3 (Port is congured with 3E8h with IRQ 4
NOTE: Serial Port 2 is available when the system has
Serial Port in the rear congurable I/O space.
Serial Port 2
SATA Operation Allows you to congure the operating mode of the integrated SATA
hard-drive controller.
Click one of the following options:
•Disabled
•AHCI
•RAID On—Default
NOTE: SATA is congured to support RAID
mode.
SMART Reporting This eld controls whether hard drive errors for integrated drives
are reported during system startup. This technology is part of the
S.M.A.R.T (Self Monitoring Analysis and Reporting Technology)
specication. This option is disabled by default.
•Enable SMART Reporting
184 System setup
Option Description
USB Conguration Allows you to enable or disable the internal/integrated USB
conguration.
The options are:
•Enable USB Boot Support
•Enable External USB Ports
•Disable Docking Station Devices except video (Default :
Unchecked)
Rest all the options are set by default.
NOTE: USB keyboard and mouse always work in the BIOS
setup irrespective of these settings.
USB PowerShare This eld congures the USB PowerShare feature behavior. This
option allows you to charge external devices using the stored
system battery power through the USB PowerShare port (disabled
by default).
•Enable USB PowerShare
Audio Allows you to enable or disable the integrated audio controller. By
default, the Enable Audio option is selected.
The options are:
•Enable Microphone
•Enable Internal Speaker
This option is set by default.
Keyboard Illumination This option lets you choose the operating mode of the keyboard
illumination feature
The options are:
•Disabled
•25%
•50%
•75%
•100%
Keyboard Backlight Timeout on AC Allows to dene the timeout value for the keyboard backlight when
an AC adapter is plugged in the system. The Keyboard Backlight
tiemout value is only in eect when the backlight is enabled.
•5 seconds
•10 seconds—Default
•15 seconds
•30 seconds
•1 minute
•5 minutes
•15 minutes
•Never
Keyboard Backlight Timeout on Battery Allows to dene the timeout value for the keyboard backlight when
the system is running only on battery power. The Keyboard
System setup 185
Option Description
Backlight tiemout value is only in eect when the backlight is
enabled.
•5 seconds
•10 seconds—Default
•15 seconds
•30 seconds
•1 minute
•5 minutes
•15 minutes
•Never
RGB Keyboard Backlight This option allows to enable / select backlight color or congure
RGB intensity values to activate two custom backlight colors.
The options are:
•White
•Red
•Green
•Blue
•Custom1
•Custom2
Touchscreen This option controls whether the touchscreen is enabled or disabled
Stealth mode Control This option allows conguration of Dell Stealth mode feature.
Congurable control features:
•Onboard LEDs
•LCD screen
•Speakers
•Fans
•Radio
•GPS receiver
•WLAN radio
•WWAN radio.
Miscellaneous devices Allows you to enable or disable various on board devices.
•Enable PC Card
•Enable Camera—Default
•Enable Hard Drive Free Fall Protection
•Enable Dedicated GPS Radio
•Enable Secure Digital (SD) Card
•Secure Digital (SD) Card Boot - Disabled
•Secure Digital Card (SD) Read-Only Mode - Disabled
•Enable Rugged Dock NIC PXE Support - Disabled
186 System setup
Video screen options
Table 60. Video
Option Description
LCD Brightness Allows you to set the display brightness depending upon the power
source. On Battery(50% is default) and On AC (100 % default).
Security
Table 61. Security
Option Description
Admin Password Allows you to set, change, or delete the administrator(admin) password.
The entries to set password are:
•Enter the old password:
•Enter the new password:
•Conrm new password:
Click OK once you set the password.
NOTE: For the rst time login, "Enter the old password:" eld is marked to "Not set". Hence,
password has to be set for the rst time you login and then you can change or delete the
password.
System Password Allows you to set, change, or delete the System password.
The entries to set password are:
•Enter the old password:
•Enter the new password:
•Conrm new password:
Click OK once you set the password.
NOTE: For the rst time login, "Enter the old password:" eld is marked to "Not set". Hence,
password has to be set for the rst time you login and then you can change or delete the
password.
Strong Password Allows you to enforce the option to always set strong password.
•Enable Strong Password
This option is not set by default.
Password Conguration You can dene the length of your password. Min = 4, Max = 32
Password Bypass Allows you to bypass the System password and the Internal HDD password, when it is set, during a system
restart.
Click one of the options:
•Disabled—Default
System setup 187
Option Description
•Reboot bypass
Password Change Allows you to change the System password when the administrator password is set.
•Allow Non-Admin Password Changes
This option is set by default.
Non-Admin Setup Changes Allows you to determine whether changes to the setup options are allowed when an Administrator
Password is set. If disabled the setup options are locked by the admin password.
•Allow Wireless Switch Changes
This option is not set by default.
UEFI Capsule Firmware
Updates
Allows you to update the system BIOS via UEFI capsule update packages.
•Enable UEFI Capsule Firmware Updates
This option is set by default.
TPM 2.0 Security Allows you to enable or disable the Trusted Platform Module (TPM) during POST.
The options are:
•TPM On—Default
•Clear
•PPI Bypass for Enable Command—Default
•PPI Bypass for Disbale Command
•PPI Bypass for Clear Command
•Attestation Enable—Default
•Key Storage Enable—Default
•SHA-256—Default
Computrace (R) Allows you to activate or disable the optional Computrace software.
The options are:
•Deactivate
•Disable
•Activate—Default
OROM keyboard Access Allows you to enable or disable Option ROM conguration screens via hotkeys during boot.
•Enable—Default
•Disable
•One Time Enable
Admin Setup Lockout Allows you to prevent users from entering Setup when an administrator password is set.
•Enable Admin Setup Lockout
This option is not set by default.
Master Password Lockout Allows you to disable master password support.
•Enable Master Password Lockout
This option is not set by default.
188 System setup
Option Description
NOTE: Hard Disk password should be cleared before the settings can be changed.
SMM Security Mitigation Allows you to enable or disable additional UEFI SMM Security Mitigation protection.
•SMM Security Mitigation
This option is not set by default.
Secure boot
Table 62. Secure Boot
Option Description
Secure Boot Enable Allows you to enable or disable the Secure Boot Feature.
•Secure Boot Enable—Default
Secure Boot Mode Changes to the Secure Boot operation mode modies the
behaviour of Secure Boot to allow evaluation of UEFI driver
signatures.
Choose one of the option:
•Deployed Mode—Default
•Audit Mode
Expert Key Management Allows you to enable or disable Expert Key Management.
•Enable Custom Mode
This option is not set by default.
The Custom Mode Key Management options are:
•PK—Default
•KEK
•db
•dbx
Intel Software Guard Extensions options
Table 63. Intel Software Guard Extensions
Option Description
Intel SGX Enable This eld species you to provide a secured environment for
running code/storing sensitive information in the context of the
main OS.
Click one of the following options:
•Disabled
•Enabled
System setup 189
Option Description
•Software controlled—Default
Enclave Memory Size This option sets SGX Enclave Reserve Memory Size
Click one of the following options:
•32 MB
•64 MB
•128 MB—Default
Performance
Table 64. Performance
Option Description
Multi Core Support This eld species whether the process has one or all cores
enabled. The performance of some applications improves with the
additional cores.
•All—Default
•1
•2
•3
Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of
processor.
•Enable Intel SpeedStep
This option is set by default.
C-States Control Allows you to enable or disable the additional processor sleep
states.
•C states
This option is set by default.
Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the
processor.
•Enable Intel TurboBoost
This option is set by default.
Hyper-Thread Control Allows you to enable or disable the HyperThreading in the
processor.
•Disabled
•Enabled—Default
190 System setup
Power management
Table 65. Power Management
Option Description
Lid Switch Allows you to enable or disable the lid switch from automatically turning on / o the screen when the lid is
closed.
AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC adapter is
connected.
•Wake on AC
This option is not set by default.
Auto On Time Allows you to set the time at which the computer must turn on automatically.
The options are:
•Disabled—Default
•Every Day
•Weekdays
•Select Days
This option is not set by default.
USB Wake Support Allows you to enable USB devices to wake the system from standby.
•Enable USB Wake Support
•Wake on Dell USB-C Dock
This option is not set by default.
Wireless Radio Control This option if enabled, will sense the connection of the system to a wired network and subsequently
disable the selected wireless radios (WLAN and/or WWAN). Upon disconnection from the wired network
the selected wireless radio will ne enabled.
•Control WLAN radio
•Control WWAN radio
This option is not set by default.
Wake on LAN This option allows the computer to power up from the o state when triggered by a special LAN signal.
Wake-up from the Standby state is unaected by this setting and must be enabled in the operating
system. This feature only works when the computer is connected to AC power supply.
•Disabled—Default - Does not allow the system to power on by special LAN signals when it receives a
wake-up signal from the LAN or wireless LAN.
•LAN Only - Allows the system to be powered on by special LAN signals.
•WLAN Only - Allows the system to be powered on by special WLAN signals.
•LAN or WLAN - Allows the system to be powered on by special LAN or WLAN signals.
Peak Shift Allows you enable of disable the Peak shift feature. This feature when enabled minimizes the AC power
usage at times of peak demand. Battery doesnot charge between the Peak Shift start and end time
Peak Shift Start and End Time can be congured for all weekdays
This option set the battery threshold value (15 % to 100 %)
System setup 191
Option Description
Advanced Battery Charge
Conguration
This option enables you to maximize the battery health. By enabling this option, your system uses the
standard charging algorithm and other techniques, during the non-work hours to improve the battery
health.
Advanced Battery Charge Mode can be congured for all weekdays
Battery #1 Charge
Conguration
Allows you to select the charging mode for the battery.
The options are:
•Adaptive—Default
•Standard - Fully charges your battery at a standard rate.
•ExpressCharge- The battery charges over a shorter period of time using Dell’s fast charging
technology.
•Primarily AC use
•Custom
If Custom Charge is selected, you can also congure Custom Charge Start and Custom Charge Stop.
NOTE: All charging mode may not be available for all the batteries.
Battery #2 Charge
Conguration
Type-C connector Power This option allows you to set maximum power that can be drawn from the Type-C connector.
The options are:
•7.5 Watts—Default
•15 Watts
Power Usage Mode This eld lets you choose the system power usage mode.
The options are:
•Power Saver
•Balanced — Default.
•High Performance
Post behavior
Table 66. POST Behavior
Option Description
Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power
adapters.
•Enable Adapter Warnings—Default
Keypad (Embedded) Allows you to one of the two methods to enable the keypad that is embedded in the internal keyboard.
•Fn Key Only : The keypad is only enabled when you hold down the Fn key (Default)
•By Num Lock : The keypad is enabled only when the NumLock LED is on.
Numlock Enable Allows you to enable or disable the Numlock function when the system boots.
•Enable Numlock—Default
192 System setup
Option Description
Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their
standard and secondary functions. If you disable this option, you cannot toggle dynamically the primary
behavior of these keys.
•Fn Lock—Default
Click one of the following options:
•Lock Mode Disable/Standard
•Lock Mode Enable/Secondary—Default
Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps.
Click one of the following options:
•Minimal—Default
•Thorough
•Auto
Extended BIOS POST Time Allows you to create an additional preboot delay.
Click one of the following options:
•0 seconds—Default
•5 seconds
•10 seconds
Full Screen Logo Allows you to display full screen logo, if your image matches screen resolution.
•Enable Full Screen Logo
This option is not set by default.
Warnings and Errors Allows you to select dierent options to either stop, prompt and wait for user input, continue when
warnings are detected but pause on errors, or continue when either warnings or errors are detected during
the POST process.
Click one of the following options:
•Prompt on Warnings and Errors—Default
•Continue on Warnings
•Continue on Warnings and Errors
MAC Address Pass-
Through
This feature replaces the external NIC MAC address (in a supported dock or dongle) with selected MAC
address from the system.
Click one of the following options:
•Passthrough MAC Address—Default
•Integrated NIC 1 MAC Address
•Disabled
System setup 193
Manageability
Table 67. Manageability
Option Description
USB Provision This option lets you to provision Intel AMT using provisioning le
stored on local USB storage
MEBx Hotkey This option allows you to enable or disable hotkey (Ctrl +P)
functionality at Dell logo to enter Management Engine BIOS
Extension (MEBx)
Virtualization support
Table 68. Virtualization Support
Option Description
Virtualization This option species whether a Virtual Machine Monitor (VMM) can utilize the additional hardware
capabilities provided by the Intel Virtualization technology.
•Enable Intel Virtualization Technology
This option is set by default.
VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware
capabilities provided by the Intel Virtualization technology for direct I/O.
•Enable VT for Direct I/O
This option is set by default.
Trusted Execution This option allows Measured Virtual Machine Monitor (MVMM) to use additional hardware capabilities
provisioned by Intel Trusted Execution Technology
•Enable Trusted Execution
NOTE: The Intel Virtualization Technology, VT for direct I/O and TPM has to be enabled and
activated for this feature to work.
Wireless options
Table 69. Wireless
Option Description
Wireless Switch Allows to set the wireless devices that can be controlled by the
wireless switch.
The options are:
•WWAN
•GPS (on WWAN Module)
•WLAN
194 System setup
Option Description
•Bluetooth
All the options are enabled by default.
Wireless Device Enable Allows you to enable or disable the internal wireless devices.
The options are:
•WWAN/GPS
•WLAN
•Bluetooth
All the options are enabled by default.
Maintenance
Table 70. Maintenance
Option Description
Service Tag Displays the service tag of your computer.
Asset Tag Allows you to create a system asset tag if an asset tag is not already set.
This option is not set by default.
BIOS Downgrade Allows you to ash previous revisions of the system rmware.
•Allow BIOS Downgrade
This option is set by default.
Data Wipe Allows you to securely erase data from all internal storage devices.
•Wipe on Next Boot
This option is not set by default.
Bios Recovery BIOS Recovery from Hard Drive—This option is set by default. Allows you to recover the corrupted BIOS
from a recovery le on the HDD or an external USB key.
BIOS Auto-Recovery— Allows you to recover the BIOS automatically.
NOTE: BIOS Recovery from Hard Drive eld should be enabled.
Always Perform Integrity Check—Performs integrity check on every boot.
System setup 195
System logs
Table 71. System Logs
Option Description
BIOS events Allows you to view and clear the System Setup (BIOS) POST events.
Thermal Events Allows you to view and clear the System Setup (Thermal) events.
Power Events Allows you to view and clear the System Setup (Power) events.
About
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196 System setup
Copyright (c) 1994 Hewlett-Packard Company
Permission to use, copy, modify, distribute and sell this software and its documentation for any purpose is hereby granted without fee,
provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in
supporting documentation. Hewlett-packard company makes no representations about the suitability of this software for any purpose. It is
provided "as is" without express or implied warranty
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order and boot directly to a specic device (for example:
optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
NOTE: XXX denotes the SATA drive number.
• Optical Drive (if available)
• SATA Hard Drive (if available)
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
Updating the BIOS in Windows
It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For laptops, ensure
that your computer battery is fully charged and connected to a power outlet.
NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS
update is completed.
1 Restart the computer.
2 Go to Dell.com/support.
• Enter the Service Tag or Express Service Code and click Submit.
• Click Detect Product and follow the instructions on screen.
3 If you are unable to detect or nd the Service Tag, click Choose from all products.
4 Choose the Products category from the list.
NOTE: Choose the appropriate category to reach the product page
5 Select your computer model and the Product Support page of your computer appears.
6 Click Get drivers and click Drivers and Downloads.
The Drivers and Downloads section opens.
7 Click Find it myself.
8 Click BIOS to view the BIOS versions.
9 Identify the latest BIOS le and click Download.
10 Select your preferred download method in the Please select your download method below window, click Download File.
The File Download window appears.
11 Click Save to save the le on your computer.
12 Click Run to install the updated BIOS settings on your computer.
Follow the instructions on the screen.
System setup 197
Updating BIOS on systems with BitLocker enabled
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the
BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot. If
the recovery key is not known this can result in data loss or an unnecessary operating system re-install. For more information on
this subject, see Knowledge Article: https://www.dell.com/support/article/sln153694
Updating your system BIOS using a USB ash drive
If the system cannot load into Windows but there is still a need to update the BIOS, download the BIOS le using another system and save
it to a bootable USB Flash Drive.
NOTE: You will need to use a bootable USB Flash drive. Please refer to the following article for further details: https://
www.dell.com/support/article/us/en/19/sln143196/
1 Download the BIOS update .EXE le to another system.
2 Copy the le e.g. O9010A12.EXE onto the bootable USB Flash drive.
3 Insert the USB Flash drive into the system that requires the BIOS update.
4 Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu.
5 Using arrow keys, select USB Storage Device and click Return.
6 The system will boot to a Diag C:\> prompt.
7 Run the le by typing the full lename e.g. O9010A12.exe and press Return.
8 The BIOS Update Utility will load, follow the instructions on screen.
Figure 15. DOS BIOS Update Screen
Updating the Dell BIOS in Linux and Ubuntu environments
If you want to update the system BIOS in a Linux environment such as Ubuntu, see https://www.dell.com/support/article/us/en/19/
sln171755/.
198 System setup
System and setup password
Table 72. System and setup password
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to the
BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system setup password
You can assign a new System or Admin Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2 Select System/Admin Password and create a password in the Enter the new password eld.
Use the following guidelines to assign the system password:
• A password can have up to 32 characters.
• The password can contain the numbers 0 through 9.
• Only lower case letters are valid, upper case letters are not allowed.
• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3 Type the system password that you entered earlier in the Conrm new password eld and click OK.
4 Press Esc and a message prompts you to save the changes.
5 Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system setup password
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or
Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1 In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and press Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the new password when prompted. If you delete the
System and/or Setup password, conrm the deletion when prompted.
System setup 199
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboot.
200 System setup
Diagnostics
This chapter details the built in troubleshooting features to diagnose the Dell systems. It also lists the invoking instructions along with
related information for each diagnostics method.
Topics:
• ePSA Diagnostics
• LCD Built-in Self Test
• Battery Status Lights
• Diagnostic LED
• Wi-Fi power cycle
• BIOS recovery
• Self-Heal
ePSA Diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
NOTE: The Enhanced Pre-boot System Assessment window displays, listing all devices detected in the computer. The
diagnostics starts running the tests on all the detected devices.
Running ePSA diagnostics
Invoke diagnostics by either of the methods that are suggested below:
•Tap F12 key on keyboard, as the Dell splash screen appears, until you get message Diagnostic Boot Selected.
– On the one time boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press <Return>.
• Press and Hold Function(Fn) key on the keyboard and Press the Power button to power on the system.
ePSA User Interface
This section contains information on ePSA 3.0’s Basic and Advanced Screen.
ePSA opens basic screen on start. You can switch to advanced screen using the arrow icon on the bottom. Advanced screen shows
detected devices on the left column. Specic test can be included or excluded only in the interactive mode.
ePSA Basic Screen
6
Diagnostics 201
The Basic Screen has minimal controls which allows easy navigation for user to start or stop the diagnostic.
ePSA Advanced Screen
The advanced screen allows more directed testing and contains more detail information about the overall health of the system. The user
can get to this screen by simply swiping your nger to the left on touchscreen systems or clicking the next page button on the lower right
hand side of the basic screen.
202 Diagnostics
To run test on specic device or run a specic test
1 To run a diagnostic test on a specic device, press Esc and click Yes to stop the diagnostic test.
2 Select the device from the left pane and click Run Tests or use Advanced Option to include or exclude any Test.
ePSA Error Messages
When the Dell ePSA Diagnostic detects an error while running, it will pause the test and then popup a window as shown below :
Diagnostics 203
• By responding to Yes, the diagnostic will continue testing the next device and the error details will be available in the summary report.
• By responding to No, the diagnostic will stop testing the remaining untested device.
• By responding to Retry, the diagnostic will ignore the error and rerun the last test.
Capture the error code with Validation code or Scan QR code and Contact Dell
NOTE: As part of the new feature, user can now mute the beeping sound code when there is an error , by pressing on at the
bottom right side of the error window.
NOTE: Some tests for specic devices require user interaction. Always ensure that you are present at the computer terminal
when the diagnostic tests are performed.
Validation Tools
This section contains information on how to validate the ePSA error code.
Error code verication can be done using below two methods :
•Online Enhanced Preboot System Assessment Validation Tool.
•QR scanning using QR APP on Smart Phone.
Online ePSA Validation Tool
Usage Guide
1 User to obtain information from ePSA error windows.
204 Diagnostics
2 Navigate to Online ePSA Validation Tool.
3 Enter error code, validation code, and service tag. Part serial number is optional.
NOTE: For error code, use only the last 3 or 4 digits of the code. (user can enter 0142 or 142 instead of 2000–0142.)
4 Click on Submit once all the necessary information is entered.
Diagnostics 205
Valid Error Code Example
206 Diagnostics
After entering the correct information, the online tools will direct user to above screen which contains information of :
•Conrmation of the error code and result outcome.
• Suggested Part Replacement.
• If customer is still covered under Dell Warranty.
• Case reference number if there is an open case under the service tag .
Invalid Error Code Example
QR APP Validation Tool
Besides using the online tool, customer can also validate the error code by scanning the QR code with a QR APP on smart phone.
1 User to obtain the QR code from ePSA error Windows.
Diagnostics 207
2 User can use any QR code scanner application via smart phone to scan the QR code.
3 QR code scanner application will scan the code and automatically generate the link out. Click on the link to proceed.
208 Diagnostics
The link generated will navigate customer to Dell Support website which contains information of :
•Conrmation of the error code and result outcome.
• Suggested Part Replacement.
• If customer is still covered under Dell Warranty.
• Case reference number if there is an open case under the service tag.
Diagnostics 209
LCD Built-in Self Test
Overview : LCD Built-in Self Test (BIST)
Dell laptop PCs have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent
problem with the LCD (screen) of the Dell laptop PC or with the video card (GPU) and PC settings .
When you notice screen abnormalities like ickering, distortion, clarity issues, fuzzy or blurry image, horizontal or vertical lines, color fade
etc., it is always a good practice to isolate the LCD (screen) by running the built-in self test (BIST).
How to invoke LCD BIST Test
1 Power o the Dell laptop PC.
2 Disconnect any peripherals connected to the PC. Connect only the AC adapter (charger) to the PC.
3 Make sure that the LCD (screen) is clean (no dust particles on the surface of the screen).
4 Press and hold D key and Power on the PC to enter LCD built-in self test (BIST) mode. Continue to hold the D key, until you see color
bars on the LCD (screen).
5 The screen will display multiple color bars and change colors on the entire screen to red, green and blue.
6 Carefully inspect the screen for abnormalities.
7 Press Esc key to exit.
210 Diagnostics
NOTE: Dell ePSA upon launch, initiates a LCD BIST rst, expecting an user intervention conrm functionality of the LCD.
Battery Status Lights
If the computer is connected to an electrical outlet, the battery light operates as follows:
Alternately blinking
amber light and
green light
An unauthenticated or unsupported non-Dell AC adapter is attached to your laptop.
Alternately blinking
amber light with
steady green light
Temporary battery failure with AC adapter present.
Constantly blinking
amber light
Fatal battery failure with AC adapter present.
Light o Battery in full charge mode with AC adapter present.
green light on Battery in charge mode with AC adapter present.
Diagnostic LED
This section details the diagnostic features of the battery LED in a laptop.
Instead of beep codes errors are indicated via the bicolor Battery Charge LED. A specic blink pattern is followed by ashing a pattern of
ashes in green, followed by white. The pattern then repeats.
NOTE: The diagnostic pattern will consist of a two digit number being represented by a rst group of LED blinks (1 through 9) in
green, followed by a 1.5 second pause with the LED o, and then a second group of LED blinks (1 through 9) in white. This is
then followed by a 3 second pause, with the LED o, before repeating over again. Each LED blink takes 0.5 seconds.
The system will not shutdown when displaying the Diagnostic Error Codes. Diagnostic Error Codes will always supersede any other use of
the LED. For instance, on laptops, battery codes for Low Battery or Battery Failure situations will not be displayed when Diagnostic Error
Codes are being displayed:
Table 73. LED pattern
Blinking pattern Problem Description Suggested Resolution
Green White
2 1 processor Processor failure
2 2 system board, BIOS ROM System board, covers BIOS
corruption or ROM error
2 3 memory No memory/no RAM
detected
2 4 memory Memory failure/RAM failure
2 5 memory Invalid memory installed
2 6 system board; chipset System board/ chipset error
2 7 display Display failure
3 1 RTC power failure Coin-cell battery failure
3 2 PCI/Video PCI/Video card/chip failure
3 3 BIOS recovery 1 Recovery image not found
Diagnostics 211
Blinking pattern Problem Description Suggested Resolution
Green White
3 4 BIOS recovery 2 Recovery image found but
invalid
3 5 Power Rail Failure EC ran into power
sequencing failure
3 6 SBIOS Flash Corruption Flash corruption detected by
SBIOS
3 7 ME Error Timeout waiting on ME to
reply to HECI message
Wi-Fi power cycle
If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The
following procedure provides the instructions on how to conduct a Wi-Fi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
1 Turn o your computer.
2 Turn o the modem.
3 Turn o the wireless router.
4 Wait for 30 seconds.
5 Turn on the wireless router.
6 Turn on the modem.
7 Turn on your computer.
BIOS recovery
The BIOS recovery is designed to x the main BIOS, and cannot work if the boot is damaged. The BIOS recovery will not work in the event
of EC corruption, ME corruption, or a hardware related issue. The BIOS recovery image should be available on the unencrypted partition on
the drive for BIOS recovery feature.
Rollback BIOS feature
Two versions of the BIOS recovery image are saved on the hard drive:
• Current running BIOS (old)
• To-be-updated BIOS (new)
The old version is already stored on the hard drive. The BIOS adds new version to the hard drive, maintains the old version, and deletes
other existing versions. For example, A00 and A02 versions are already on the hard drive, A02 is the running BIOS. The BIOS adds A04,
maintains A02, and deletes A00. Having two BIOS version enables the Rollback BIOS feature.
If the recovery le cannot be stored (hard drive is out of space), the BIOS sets a ag to indicate this condition. The ag is reset in the
event it later becomes possible to store the recovery le. The BIOS noties the user during POST and in BIOS Setup, the BIOS recovery is
degraded. BIOS recovery through hard drive may not be possible, however BIOS recovery through USB ash drive is still possible.
For USB key: root directory or "\"
BIOS_IMG.rcv: the recovery image stored on the USB key.
212 Diagnostics
BIOS recovery using hard drive
NOTE: Ensure that you have the previous version and the latest version of the BIOS from the Dell support site available to use.
NOTE: Ensure that you have the le type extensions visible in the operating system (OS).
1 Browse to the location of the BIOS update executable (.exe) les.
2 Rename the BIOS executable les to BIOS_PRE.rcv for the earlier version of the BIOS and BIOS_CUR.rcv for the latest version of
the BIOS.
For example, if the latest version’s le name is PowerEdge_T30_1.0.0.exe, rename it to BIOS_CUR.rcv and if the previous version’s
le name is PowerEdge_T30_0.0.9.exe, rename it to BIOS_PRE.rcv
NOTE:
a If the hard drive is new, there will be no OS installed.
b If the hard drive has been partitioned at the Dell factory, there will be a Recovery Partition available.
3 Disconnect the hard drive and install the hard drive into another system that has a full operational OS.
4 Start up the system and in the Microsoft Windows OS environment follow these steps to copy the BIOS recovery le to the Recovery
Partition.
a Open a Windows Command Prompt window.
b At the prompt, type diskpart to start the Microsoft DiskPart.
c At the prompt, type list disk to list out the available hard drives.
Select the hard drive that was installed in Step 3.
d At the prompt, type list partition to view the available partitions on this hard drive.
e Select Partition 1 which is the Recovery Partition. The size of the partition will be 39 MB.
f At the prompt, type set id=07 to set the partition ID.
NOTE: The partition will be visible to the OS as Local Disk (E) to read and write data.
g Create the following folders in Local Disk (E), E:\EFI\Dell\BIOS\Recovery.
h Copy both the BIOS les BIOS_CUR.rcv and BIOS_PRE.rcv to the recovery folder on Local Disk (E).
i In the Command Prompt window, at the DISKPART prompt, type set id=DE.
After the executing this command, the partition Local Disk (E) will not be accessible by the OS.
5 Shut the system down and remove the hard drive and install the hard drive into the original system.
6 Start the system up and boot to System Setup, in the Maintenance section ensure that BIOS Recovery from Hard Drive is enabled in
the BIOS Recovery section of the setup.
7 Press the power button to shut the system down.
8 Holding the Ctrl and Esc keys, press the power button to start the system up. Keep holding the Ctrl and Esc keys until the BIOS
Recovery Menu page is displayed.
Ensure that the Recover BIOS radio button is selected and click Continue to start the BIOS recovery.
BIOS recovery using USB key
NOTE: Ensure that you have the le type extensions visible in the operating system.
NOTE: Ensure that you have downloaded the latest BIOS from the Dell support site and save it on your system.
1 Browse to the location of the downloaded BIOS update executable (.exe) le.
2 Rename the le to BIOS_IMG.rcv.
For example, if the le name is PowerEdge_T30_0.0.5.exe, rename it to BIOS_IMG.rcv
3 Copy the BIOS_IMG.rcv le to the root directory of the USB key.
4 If not plugged in, plug in the USB key, restart the system, press F2 to enter the System Setup, and then press power button to shut
down the system.
Diagnostics 213
5 Start the system.
6 While the system is starting up, press the Ctrl+Esc keys while holding the power button until the BIOS Recovery Menu dialog box is
displayed.
7 Click Continue to start the BIOS recovery process.
NOTE: Ensure that the Recovery BIOS option is selected in the BIOS Recovery Menu dialog box.
8 Select the path on the USB drive where BIOS recovery le is stored( root directory or "\") and follow the on-screen instructions.
Self-Heal
Course Introduction
Self-Heal is an option that helps recover a Dell Latitude system from a No Post, No Power, No Video situation.
Self-Heal Instruction
1 Remove the primary battery and the AC adapter.
2 Disconnect the CMOS battery.
3 Release the ea power. Press and hold the power button down for 10 seconds or leave the system idle for 45 seconds.
4 Make sure the CMOS and primary battery are not plugged into the system.
5 Plug in the AC adapter. The system will auto power-on when the AC adapter inserted.
6 The system will start with a blank screen for a while and will shut down automatically. Watch for the LED lights (power, Wi-Fi, and
HDD). It will turn on.
7 The system will try to restart twice and will boot on the third attempt.
8 Place the CMOS battery and the AC adapter back in the system.
9 If self-heal recovers the failure, update the system with the latest BIOS, and perform ePSA to ensure proper functionality of the
system.
NOTE:
• During installation or removal of any hardware, always ensure all data is backed up properly.
• For instructions on how to remove or replace parts, visit the Assembly Disassembly.
• Before beginning to work on the computer, follow the Safety Instructions.
Supported Latitude Models
NOTE:
• Before replacing the system board, perform self-heal as a mandatory step.
• Latitude Self-Heal can be avoided when complete system tear-down is required to access the coin-cell battery.
• For the Latitude E7 Series (XX70), BIOS Recovery 2.0 should be performed as the primary step.
• In order to reduce troubleshooting time associated with Self-Heal, there is no mandatory requirement to reassemble the system.
Technicians can initiate Self-Heal even with the system board exposed.
•Do not touch any of the exposed components or the system board to avoid shorting and static.
• If Self-Heal is unable to recover the failure, proceed with replacing the system board.
214 Diagnostics
NOTE:
Front-line Agent Action: Front-line agents must encourage the customer to perform this step before isolating the issue as a
motherboard failure. If the customer is not comfortable performing the Self-Heal procedure, then please document the dispatch being
created in 5GL. Advise the onsite engineers to perform the Self-Heal procedure as one of the mandatory initial steps. Advise them that
if the Self-Heal procedure is unsuccessful, to continue with the regular troubleshooting before part replacement.
Onsite Engineer Action: The Latitude Self-Heal procedure has to be a mandatory initial step. If the Self-Heal procedure is
unsuccessful, continue with the regular troubleshooting before part replacement. Document Self-Heal results in the call closure log
(Self-Heal Pass or Fail).
Diagnostics 215
Getting help
Contacting Dell
NOTE: If you do not have an active Internet connection, you can nd contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services
may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Go to Dell.com/support.
2 Select your support category.
3 Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4 Select the appropriate service or support link based on your need.
7
216 Getting help