DELL 7590 User Manual

Displayed below is the user manual for 7590 by DELL which is a product in the Notebooks category. This manual has pages.

Related Manuals

DELL 7590 Manual

Vostro 7590

Service Manual

Regulatory Model: P83F

Regulatory Type: P83F001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

may be trademarks of their respective owners.

2019 - 07

Rev. A01

Contents

1 Working on your computer............................................................................................................................. 6

Safety instructions.............................................................................................................................................................6

Before working inside your computer........................................................................................................................6

Safety precautions....................................................................................................................................................... 7

Electrostatic discharge—ESD protection................................................................................................................. 7

ESD eld service kit ....................................................................................................................................................8

Transporting sensitive components........................................................................................................................... 9

After working inside your computer...........................................................................................................................9

2 Disassembly and reassembly........................................................................................................................ 10

Recommended tools........................................................................................................................................................ 10

Screw list........................................................................................................................................................................... 10

Base cover..........................................................................................................................................................................11

Removing the base cover...........................................................................................................................................11

Installing the base cover............................................................................................................................................ 13

Battery............................................................................................................................................................................... 14

Lithium-ion battery precautions................................................................................................................................ 14

Removing the 6-cell battery......................................................................................................................................14

Installing the 6-cell battery........................................................................................................................................15

Removing the 3-cell battery......................................................................................................................................16

Installing the 3-cell battery........................................................................................................................................ 17

WLAN card........................................................................................................................................................................ 18

Removing the WLAN card.........................................................................................................................................18

Installing the WLAN card...........................................................................................................................................19

Memory modules............................................................................................................................................................. 20

Removing the memory modules.............................................................................................................................. 20

Installing the memory modules..................................................................................................................................21

Solid-state drive............................................................................................................................................................... 22

Removing the M.2 2280 solid-state drive...............................................................................................................22

Installing the M.2 2280 solid-state drive.................................................................................................................23

Removing the M.2 2230 solid-state drive...............................................................................................................25

Installing the M.2 2230 solid-state drive.................................................................................................................25

Removing the M.2 2280 PCIe solid-state drive..................................................................................................... 27

Installing the M.2 2280 PCIe solid-state drive........................................................................................................27

Hard drive..........................................................................................................................................................................28

Removing the hard drive...........................................................................................................................................28

Installing the hard drive............................................................................................................................................. 30

Speakers............................................................................................................................................................................ 31

Removing the speakers..............................................................................................................................................31

Installing the speakers............................................................................................................................................... 32

Graphics Processing Unit (GPU) fan.............................................................................................................................33

Removing the GPU fan............................................................................................................................................. 33

Installing the GPU fan................................................................................................................................................34

Contents 3

CPU fan.............................................................................................................................................................................35

Removing the CPU fan............................................................................................................................................. 35

Installing the CPU fan................................................................................................................................................36

Heat sink............................................................................................................................................................................37

Removing the heat sink—UMA............................................................................................................................... 37

Installing the heat sink—UMA................................................................................................................................. 38

Removing the heat sink—discrete.......................................................................................................................... 39

Installing the heat sink—discrete.............................................................................................................................40

Coin-cell battery................................................................................................................................................................41

Removing the coin-cell battery.................................................................................................................................41

Installing the coin-cell battery...................................................................................................................................42

I/O board...........................................................................................................................................................................43

Removing the I/O board........................................................................................................................................... 43

Installing the I/O board..............................................................................................................................................44

Power button with optional ngerprint reader.............................................................................................................45

Removing the power button and optional ngerprint reader...............................................................................46

Installing the power button with optional ngerprint reader................................................................................ 46

Power-adapter port......................................................................................................................................................... 47

Removing the power-adapter port.......................................................................................................................... 47

Installing the power-adapter port............................................................................................................................ 48

Touchpad.......................................................................................................................................................................... 50

Removing the touchpad............................................................................................................................................50

Installing the touchpad...............................................................................................................................................51

Display assembly.............................................................................................................................................................. 52

Removing the display assembly............................................................................................................................... 52

Installing the display assembly..................................................................................................................................55

Display bezel..................................................................................................................................................................... 58

Removing the display bezel...................................................................................................................................... 58

Installing the display bezel.........................................................................................................................................59

System board................................................................................................................................................................... 60

Removing the system board.....................................................................................................................................60

Installing the system board....................................................................................................................................... 63

Palmrest assembly........................................................................................................................................................... 67

Removing the palm-rest and keyboard assembly.................................................................................................. 67

Installing the palm-rest and keyboard assembly.....................................................................................................68

3 Software......................................................................................................................................................69

Downloading drivers........................................................................................................................................................ 69

4 System setup...............................................................................................................................................70

Boot menu.........................................................................................................................................................................70

Navigation keys................................................................................................................................................................ 70

Boot Sequence..................................................................................................................................................................71

System setup options.......................................................................................................................................................71

General options........................................................................................................................................................... 71

System conguration.................................................................................................................................................72

Video screen options..................................................................................................................................................74

4Contents

Security........................................................................................................................................................................74

Secure boot................................................................................................................................................................ 76

Intel Software Guard Extensions options................................................................................................................76

Performance............................................................................................................................................................... 77

Power management...................................................................................................................................................77

Post behavior..............................................................................................................................................................78

Virtualization support.................................................................................................................................................79

Wireless options......................................................................................................................................................... 80

Maintenance...............................................................................................................................................................80

System logs................................................................................................................................................................. 81

SupportAssist system resolution...............................................................................................................................81

Updating the BIOS in Windows ..................................................................................................................................... 81

Updating BIOS on systems with BitLocker enabled.............................................................................................. 82

Updating your system BIOS using a USB ash drive............................................................................................ 82

Updating the Dell BIOS in Linux and Ubuntu environments................................................................................. 83

Flashing the BIOS from the F12 One-Time boot menu......................................................................................... 83

System and setup password...........................................................................................................................................86

Assigning a system setup password........................................................................................................................ 86

Deleting or changing an existing system setup password.....................................................................................87

5 Troubleshooting........................................................................................................................................... 88

Enhanced Pre-Boot System Assessment (ePSA) diagnostics...................................................................................88

Running the ePSA diagnostics................................................................................................................................. 88

System diagnostic lights................................................................................................................................................. 88

Recovering the operating system.................................................................................................................................. 89

WiFi power cycle..............................................................................................................................................................90

6 Getting help................................................................................................................................................. 91

Contacting Dell..................................................................................................................................................................91

Contents 5

Working on your computer

Safety instructions

Prerequisite

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise

noted, each procedure included in this document assumes that the following conditions exist:

• You have read the safety information that shipped with your computer.

• A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.

About this task

WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the

computer, replace all covers, panels, and screws before connecting to the power source.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional

safety best practices information, see the Regulatory Compliance Homepage

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple

repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.

Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions

that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an

unpainted metal surface at the same time as touching a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its

edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have

connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the

cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a

cable, ensure that both connectors are correctly oriented and aligned.

NOTE: The color of your computer and certain components may appear dierently than shown in this document.

Before working inside your computer

About this task

To avoid damaging your computer, perform the following steps before you begin working inside the computer.

Steps

1 Ensure that you follow the Safety Instruction.

2 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.

3 Turn o your computer.

4 Disconnect all network cables from the computer.

CAUTION: To disconnect a network cable, rst unplug the cable from your computer and then unplug the cable from

the network device.

5 Disconnect your computer and all attached devices from their electrical outlets.

6 Press and hold the power button while the computer is unplugged to ground the system board.

6 Working on your computer

NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an

unpainted metal surface at the same time as touching a connector on the back of the computer.

Safety precautions

The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.

Observe the following safety precautions before you perform any installation or break/x procedures involving disassembly or reassembly:

• Turn o the system and all attached peripherals.

• Disconnect the system and all attached peripherals from AC power.

• Disconnect all network cables, telephone, and telecommunications lines from the system.

• Use an ESD eld service kit when working inside any notebook to avoid electrostatic discharge (ESD) damage.

• After removing any system component, carefully place the removed component on an anti-static mat.

• Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.

Standby power

Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are essentially

powered while turned o. The internal power enables the system to be remotely turned on (wake on LAN) and suspended into a sleep

mode and has other advanced power management features.

Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board. Remove the

battery from notebooks.

Bonding

Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through the use of a

eld service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare metal and never to a

painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and ensure that you remove all jewelry

such as watches, bracelets, or rings prior to bonding yourself and the equipment.

Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,

memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent

problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an

increasing concern.

Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous

Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

Two recognized types of ESD damage are catastrophic and intermittent failures.

•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and

complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and

immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.

•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures

means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the

tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may

take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.

The more dicult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.

Perform the following steps to prevent ESD damage:

Working on your computer 7

• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide

adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased

sensitivity to ESD damage.

• Handle all static-sensitive components in a static-safe area. If possible, use anti-static oor pads and workbench pads.

• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing

material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static

electricity from your body.

• Before transporting a static-sensitive component, place it in an anti-static container or packaging.

ESD eld service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static

mat, wrist strap, and bonding wire.

Components of an ESD eld service kit

The components of an ESD eld service kit are:

•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-static

mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system being

worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-sensitive

items are safe in your hand, on the ESD mat, in the system, or inside a bag.

•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare metal

on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on

the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as

bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the

internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester

in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.

•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best

practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best

method for doing this test. If you do not have your own wrist strap tester, check with your regional oce to nd out if they have one.

To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test. A

green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.

•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are

insulators and often highly charged.

•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,

deploying the kit for a server environment is dierent than for a desktop or portable environment. Servers are typically installed in a rack

within a data center; desktops or portables are typically placed on oce desks or cubicles. Always look for a large open at work area

that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is being

repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoam

and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any

hardware components

•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are

preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.

The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the

new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts should

never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the ESD mat,

in the system, or inside an anti-static bag.

•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be

returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

ESD protection summary

It is recommended that all eld service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all

times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while

performing service and that they use anti-static bags for transporting sensitive components.

8Working on your computer

Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in

anti-static bags for safe transport.

Lifting equipment

Adhere to the following guidelines when lifting heavy weight equipment:

CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.

1 Get a rm balanced footing. Keep your feet apart for a stable base, and point your toes out.

2 Tighten stomach muscles. Abdominal muscles support your spine when you lift, osetting the force of the load.

3 Lift with your legs, not your back.

4 Keep the load close. The closer it is to your spine, the less force it exerts on your back.

5 Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your

body and back.

6 Follow the same techniques in reverse to set the load down.

After working inside your computer

About this task

After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your

computer.

Steps

1 Connect any telephone or network cables to your computer.

CAUTION: To connect a network cable, rst plug the cable into the network device and then plug it into the

computer.

2 Connect your computer and all attached devices to their electrical outlets.

3 Turn on your computer.

4 If required, verify that the computer works correctly by running ePSA diagnostics.

Working on your computer 9

Disassembly and reassembly

Recommended tools

The procedures in this document require the following tools:

• Phillips #0 screwdriver

• Phillips #1 screwdriver

• Plastic scribe

NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4

Screw list

NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then

place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when

the component is replaced.

NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when replacing a

component.

NOTE: Screw color may vary with the conguration ordered.

Table 1. Screw list

Component Secured to Screw type Quantity Screw image

Base cover Palm-rest and keyboard

assembly

M2x5 5

Base cover Palm-rest and keyboard

assembly

M2x5 3

6-Cell Battery Palm-rest and keyboard

assembly

M2x4 7

3-Cell battery Palm-rest and keyboard

assembly

M2x4 4

Hard drive bracket

NOTE: Hard drive is

available in

computers shipped

with 3-cell battery.

Palm-rest and keyboard

assembly

M2x4 3

Hard drive Hard drive bracket M3x3 4

Display assembly Palm-rest and keyboard

assembly

M2.5x5 6

10 Disassembly and reassembly

Component Secured to Screw type Quantity Screw image

Heat sink - UMA System board M2x4 4

Heat sink - Discrete System board M2x4 7

I/O board Palm-rest and keyboard

assembly

M2x3 3

CPU fan Palm-rest and keyboard

assembly

M2x4 2

Power-adapter port Palm-rest and keyboard

assembly

M2x4 1

Power button and optional

ngerprint reader

Palm-rest and keyboard

assembly

M1.2x2 2

GPU fan Palm-rest and keyboard

assembly

M2x4 2

M.2 2280 PCIe solid-state

drive

System board M2x4 1

M.2 2230 solid-state drive Palm-rest and keyboard

assembly

M2x4 1

M.2 2280 solid-state drive Palm-rest and keyboard

assembly

M2x4 2

USB Type-C bracket System board M2x5 2

Touchpad bracket Palm-rest and keyboard

assembly

M2x3 3

Touchpad Palm rest and keyboard

assembly

M1.6x2 2

Wireless-card bracket System board M2x4 1

System board Palm rest and keyboard

assembly

M2x4 6

Base cover

Removing the base cover

Prerequisite

1 Follow the procedure in Before working inside your computer.

About this task

The gure indicates the location of the base cover and provides a visual representation of the removal procedure.

Disassembly and reassembly 11

Steps

1 Remove the ve screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly.

2 Loosen the three captive screws that secure the base cover to the palm-rest and keyboard assembly.

12 Disassembly and reassembly

3 Pry open the base cover starting from the top-center edge of the palm-rest and keyboard assembly and follow the "guidance line"

indicated in the image to remove the base cover.

4 Lift the base cover o the palm-rest and keyboard assembly.

Installing the base cover

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the base cover and provides a visual representation of the installation procedure.

Steps

1 Place the base cover on the palm-rest and keyboard assembly, and snap the base cover into place.

2 Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly.

3 Replace the ve screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly.

Next step

1 Follow the procedure in After working inside your computer.

Disassembly and reassembly 13

Battery

Lithium-ion battery precautions

CAUTION:

• Exercise caution when handling Lithium-ion batteries.

• Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting the AC adapter

from the system to allow the battery to drain.

• Do not crush, drop, mutilate, or penetrate the battery with foreign objects.

• Do not expose the battery to high temperatures, or disassemble battery packs and cells.

• Do not apply pressure to the surface of the battery.

• Do not bend the battery.

• Do not use tools of any kind to pry on or against the battery.

• Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage to the

battery and other system components.

• If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a Lithium-ion

battery can be dangerous. In such an instance, contact for assistance and further instructions.

• If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a

lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/

contactdell.

• Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.

Removing the 6-cell battery

NOTE: The battery type in your computer varies depending on the conguration ordered.

Prerequisite

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

About this task

The gure indicates the location of the battery and provides a visual representation of the removal procedure.

14 Disassembly and reassembly

Steps

1 Disconnect the battery cable from the system board.

2 Remove the seven screws (M2x4) that secure the battery to the palm-rest and keyboard assembly.

3 Lift the battery o the palm-rest and keyboard assembly.

Installing the 6-cell battery

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the battery and provides a visual representation of the installation procedure.

Disassembly and reassembly 15

Steps

1 Place the battery on the palm-rest and keyboard assembly and align the screw holes on the battery with the screw holes on the palm-

rest and keyboard assembly.

2 Replace the seven screws (M2x4) to secure the battery to the system board and palm-rest and keyboard assembly.

3 Connect the battery cable to the system board.

Next steps

1 Install the base cover.

2 Follow the procedure in After working inside your computer.

Removing the 3-cell battery

NOTE: The battery type in your computer varies depending on the conguration ordered.

Prerequisite

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

About this task

The gure indicates the location of the battery and provides a visual representation of the removal procedure.

16 Disassembly and reassembly

Steps

1 Disconnect the battery cable from the system board.

2 Remove the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly.

3 Lift the battery o the palm-rest and keyboard assembly.

Installing the 3-cell battery

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the battery and provides a visual representation of the installation procedure.

Disassembly and reassembly 17

Steps

1 Place the battery on the palm-rest and keyboard assembly and align the screw holes on the battery with the screw holes on the palm-

rest and keyboard assembly.

2 Install the four screws (M2x4) that secure the battery to the system board and palm-rest and keyboard assembly.

3 Connect the battery cable to the system board.

Next steps

1 Install the base cover.

2 Follow the procedure in After working inside your computer.

WLAN card

Removing the WLAN card

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Remove the battery.

About this task

The gure indicates the location of the WLAN card and provides a visual representation of the removal procedure.

18 Disassembly and reassembly

Steps

1 Remove the screw (M2x4) that secures the WLAN card bracket to the WLAN card.

2 Remove the WLAN card bracket from the WLAN card.

3 Disconnect the antenna cables from the WLAN card.

4 Slide and remove the WLAN card from the WLAN card slot.

Installing the WLAN card

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the WLAN card and provides a visual representation of the installation procedure.

Disassembly and reassembly 19

Steps

1 Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot.

2 Connect the antenna cables to the WLAN card.

3 Align and place the WLAN card bracket on the WLAN card.

4 Replace the screw (M2x4) to secure the WLAN card bracket to the WLAN card.

Next step

1 Install the battery.

2 Install the base cover.

3 Follow the procedure in After working inside your computer.

Memory modules

Removing the memory modules

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Disconnect the battery cable.

About this task

The gure indicates the location of the memory module and provides a visual representation of the removal procedure.

20 Disassembly and reassembly

Steps

1 Lift the mylar and use your ngertips to carefully spread apart the securing-clips on each end of the memory-module slot until the

memory module pops up.

2 Slide and remove the memory module o the memory module slot on the system board.

Installing the memory modules

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the memory module and provides a visual representation of the installation procedure.

Disassembly and reassembly 21

Steps

1 Lift the mylar and align the notch on the memory module with the tab on the memory-module slot.

2 Slide the memory module rmly into the slot at an angle.

3 Press the memory module down until it clicks into place.

NOTE: If you do not hear the click, remove the memory module and reinstall it.

Next step

1 Connect the battery cable.

2 Install the base cover.

3 Follow the procedure in After working inside your computer.

Solid-state drive

Removing the M.2 2280 solid-state drive

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Disconnect the battery cable.

About this task

The gure indicates the location of the solid-state drive and provides a visual representation of the removal procedure.

NOTE: The computer is shipped with solid-state drive shield only if the solid-state drive capacity is more than 512 GB.

22 Disassembly and reassembly

Steps

1 Remove the two screws (M2x4) that secure the solid-state drive module shield to the palm-rest and keyboard assembly.

2 Slide and remove the solid-state drive module shield from the solid-state drive slot.

3 Slide and remove the solid-state drive module from the solid-state drive slot.

Installing the M.2 2280 solid-state drive

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the solid-state drive bracket and provides a visual representation of the bracket alignment procedure to

accommodate the M.2 2280 solid-state drive.

NOTE: The computer is shipped with solid-state drive shield, only if the solid-state drive capacity is more than 512 GB.

Disassembly and reassembly 23

The gure indicates the location of the solid-state drive and provides a visual representation of the installation procedure:

Steps

1 If required, align the solid-state drive bracket to accommodate the M.2 2280 solid-state drive.

2 Align the notch on the solid-state drive module with the tab on the solid-state drive slot.

3 Slide the solid-state drive module rmly into the solid-state drive slot at an angle.

4 Secure the tab on the solid-state drive slot with the slot on the solid-state drive bracket.

5 Replace the two screws (M2x4) that secure the solid-state drive module shield to the palm-rest and keyboard assembly.

24 Disassembly and reassembly

Next step

1 Connect the battery cable.

2 Install the base cover.

3 Follow the procedure in After working inside your computer.

Removing the M.2 2230 solid-state drive

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Disconnect the battery cable.

About this task

The gure indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the removal procedure.

Steps

1 Remove the screw (M2x4) that secures the solid-state drive to the palm-rest and keyboard assembly.

2 Slide and remove the solid-state drive module from the solid-state drive slot on the system board.

Installing the M.2 2230 solid-state drive

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the solid-state drive bracket and provides a visual representation of the bracket alignment procedure to

accommodate the M.2 2230 solid-state drive.

Disassembly and reassembly 25

The gure indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure:

Steps

1 If required, align the solid-state drive bracket to accommodate the M.2 2230 solid-state drive.

2 Align the notch on the solid-state drive module with the tab on the solid-state drive slot.

3 Slide the solid-state drive module rmly into the solid-state drive slot at an angle.

4 Replace the screw (M2x4) that secures the solid-state drive module to the palm-rest and keyboard assembly.

26 Disassembly and reassembly

Next step

1 Connect the battery cable.

2 Install the base cover.

3 Follow the procedure in After working inside your computer.

Removing the M.2 2280 PCIe solid-state drive

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Disconnect the battery cable.

About this task

The gure indicates the location of the M.2 2280 PCIe solid-state drive and provides a visual representation of the removal procedure.

Steps

1 Remove the screw (M2x4) that secures the solid-state drive to the system board.

2 Slide and remove the solid-state drive module from the solid-state drive slot on the system board.

Installing the M.2 2280 PCIe solid-state drive

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the M.2 2280 PCIe solid-state drive and provides a visual representation of the installation procedure:

Disassembly and reassembly 27

Steps

1 Align the notch on the solid-state drive module with the tab on the solid-state drive slot.

2 Slide the solid-state drive module rmly into the solid-state drive slot at an angle.

3 Replace the screw (M2x4) that secures the solid-state drive module to the system board.

Next step

1 Connect the battery cable.

2 Install the base cover.

3 Follow the procedure in After working inside your computer.

Hard drive

Removing the hard drive

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Disconnect the battery cable.

About this task

The gure indicates the location of the hard drive and provides a visual representation of the removal procedure.

NOTE: The hard drive is available only in computers shipped with 3-cell battery.

28 Disassembly and reassembly

Steps

1 Open the latch and disconnect the hard-drive cable from the system board.

2 Remove the three screws (M2x4) that secure the hard-drive bracket to the palm-rest and keyboard assembly.

3 Lift the hard-drive assembly, along with its cable, o the palm-rest and keyboard assembly.

4 Disconnect the interposer from the hard-drive assembly.

5 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.

6 Lift the hard drive o of the hard-drive bracket.

Disassembly and reassembly 29

Installing the hard drive

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the hard drive and provides a visual representation of the installation procedure.

NOTE: The hard drive is available only in computers shipped with 3-cell battery.

30 Disassembly and reassembly

Steps

1 Place the hard drive into the hard-drive bracket.

2 Align the screw holes on the hard-drive bracket with the screw holes on the hard drive, and then replace the four screws (M3x3) that

secure the hard-drive bracket to the hard drive.

3 Connect the interposer to the hard-drive assembly.

4 Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest and keyboard assembly.

5 Replace the three screws (M2x4) that secure the hard-drive assembly to the palm-rest and keyboard assembly.

6 Connect the hard-drive cable to the system board.

Next steps

1 Connect the battery cable.

2 Install the base cover.

3 Follow the procedure in After working inside your computer.

Speakers

Removing the speakers

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Remove the battery.

About this task

The gure indicates the location of the speakers and provides a visual representation of the removal procedure.

Disassembly and reassembly 31

Steps

1 Disconnect the speaker cable from the system board.

2 Note the routing of the speaker cable and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly.

NOTE: Note the position of the rubber grommets before lifting the speakers.

3 Lift the speakers, along with the cable, o the palm-rest and keyboard assembly.

Installing the speakers

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the speakers and provides a visual representation of the installation procedure.

32 Disassembly and reassembly

Steps

1 Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly.

2 Route the speaker cable through the routing guides on the palm-rest and keyboard assembly.

3 Connect the speaker cable to the system board.

Next step

1 Install the battery.

2 Install the base cover.

3 Follow the procedure in After working inside your computer.

Graphics Processing Unit (GPU) fan

Removing the GPU fan

Prerequisites

1 Follow the procedure in Before working inside your computer.

Disassembly and reassembly 33

2 Remove the base cover.

3 Remove the battery.

About this task

The gure indicates the location of the GPU fan and provides a visual representation of the removal procedure.

Steps

1 Remove the two (M2x4) screws that secure the GPU fan to the palm-rest and keyboard assembly.

2 Disconnect the GPU fan cable from the system board.

3 Slide and lift the GPU fan o the palm-rest and keyboard assembly.

Installing the GPU fan

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the GPU fan and provides a visual representation of the installation procedure.

34 Disassembly and reassembly

Steps

1 Slide and place the GPU fan on the palm-rest and keyboard assembly.

2 Align the screw holes on the GPU fan with the screw holes on the palm-rest and keyboard assembly.

3 Replace the two (M2x4) screws to secure the GPU fan to the palm-rest and keyboard assembly.

4 Connect the GPU fan cable to the system board.

Next step

1 Install the battery.

2 Install the base cover.

3 Follow the procedure in After working inside your computer.

CPU fan

Removing the CPU fan

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Remove the battery.

About this task

The gure indicates the location of the CPU fan and provides a visual representation of the removal procedure.

Disassembly and reassembly 35

Steps

1 Remove the two (M2x4) screws that secure the CPU fan to the palm-rest and keyboard assembly.

2 Disconnect the CPU fan cable from the system board.

3 Slide and lift the CPU fan o the palm-rest and keyboard assembly.

Installing the CPU fan

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the CPU fan and provides a visual representation of the installation procedure.

36 Disassembly and reassembly

Steps

1 Slide and place the CPU fan on the palm-rest and keyboard assembly.

2 Align the screw holes on the CPU fan with the screw holes on the palm-rest and keyboard assembly.

3 Replace the two (M2x4) screws to secure the CPU fan to the palm-rest and keyboard assembly.

4 Connect the CPU fan cable to the system board.

Next step

1 Install the battery.

2 Install the base cover.

3 Follow the procedure in After working inside your computer.

Heat sink

Removing the heat sink—UMA

NOTE: The heat sink type in your computer varies depending on the conguration ordered.

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Remove the battery.

4 Remove the GPU fan.

5 Remove the CPU fan.

About this task

The gure indicates the location of the heat sink and provides a visual representation of the removal procedure.

Disassembly and reassembly 37

Steps

1 In sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system board.

2 Lift and remove the heat sink o the palm-rest and keyboard assembly.

Installing the heat sink—UMA

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the heat sink and provides a visual representation of the installation procedure.

38 Disassembly and reassembly

Steps

1 Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board.

2 In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system board.

Next step

1 Install the CPU fan.

2 Install the GPU fan.

3 Install the battery.

4 Install the base cover.

5 Follow the procedure in After working inside your computer.

Removing the heat sink—discrete

NOTE: The heat sink type in your computer varies depending on the conguration ordered.

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Remove the battery.

4 Remove the GPU fan.

5 Remove the CPU fan.

About this task

The gure indicates the location of the heat sink and provides a visual representation of the removal procedure.

Disassembly and reassembly 39

Steps

1 In sequential order (as indicated on the heat sink), loosen the seven captive screws that secure the heat sink to the system board.

2 Lift and remove the heat sink o the system board.

Installing the heat sink—discrete

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the heat sink and provides a visual representation of the installation procedure.

40 Disassembly and reassembly

Steps

1 Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board.

2 In sequential order (as indicated on the heat sink), tighten the seven captive screws that secure the heat sink to the system board.

Next step

1 Install the CPU fan.

2 Install the GPU fan.

3 Install the battery.

4 Install the base cover.

5 Follow the procedure in After working inside your computer.

Coin-cell battery

Removing the coin-cell battery

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Remove the battery.

NOTE: Removing the coin-cell battery resets the BIOS setup program's settings to default. It is recommended that you note the

BIOS setup program's settings before removing the coin-cell battery.

About this task

The gure indicates the location of the coin-cell battery and provides a visual representation of the removal procedure.

Disassembly and reassembly 41

Steps

1 Disconnect the coin-cell battery cable from the I/O board.

2 Peel the coin-cell battery o the palm-rest and keyboard assembly.

Installing the coin-cell battery

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

42 Disassembly and reassembly

Steps

1 Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly.

2 Route the coin-cell battery cable as illustrated and connect it to the I/O board.

Next step

1 Install the battery.

2 Install the base cover.

3 Follow the procedure in After working inside your computer.

I/O board

Removing the I/O board

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Remove the battery.

4 Remove the GPU fan.

About this task

The gure indicates the location of the I/O board and provides a visual representation of the removal procedure.

Disassembly and reassembly 43

Steps

1 Open the latch and disconnect the I/O-board cable from the I/O board.

2 Open the latch and disconnect the ngerprint reader cable from the I/O board.

3 Disconnect the coin-cell battery cable from the I/O board.

4 Remove the three screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly.

5 Lift the I/O board o the palm-rest and keyboard assembly.

Installing the I/O board

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the I/O board and provides a visual representation of the installation procedure.

44 Disassembly and reassembly

Steps

1 Place the I/O board on the palm-rest and keyboard assembly.

2 Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly.

3 Replace the three screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly.

4 Connect the coin-cell battery cable to the I/O board.

5 Connect the ngerprint reader cable to the I/O board and close the latch to secure the cable.

6 Connect the I/O-board cable to the I/O board and close the latch to secure the cable.

Next step

1 Install the GPU fan.

2 Install the battery.

3 Install the base cover.

4 Follow the procedure in After working inside your computer.

Power button with optional ngerprint reader

Disassembly and reassembly 45

Removing the power button and optional ngerprint reader

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Remove the battery.

4 Remove the WLAN card.

5 Remove the GPU fan.

6 Remove the I/O board.

About this task

The gure indicates the location of the power button with optional ngerprint reader and provides a visual representation of the removal

procedure.

Steps

1 Remove the two screws (M1.2x2) that secure the power button with optional ngerprint reader to the palm-rest and keyboard

assembly.

2 Lift the power button with optional ngerprint-reader, along with the ngerprint reader cable, o the palm-rest and keyboard

assembly.

Installing the power button with optional ngerprint reader

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the power button with ngerprint reader and provides a visual representation of the installation

procedure.

46 Disassembly and reassembly

Steps

1 Using the alignment post, place the power button with optional ngerprint reader on the palm-rest and keyboard assembly.

2 Replace the two screws (M1.2x2) to secure the power button with optional ngerprint reader to the palm-rest and keyboard assembly.

Next step

1 Install the I/O board.

2 Install the GPU fan.

3 Install the WLAN card.

4 Install the battery.

5 Install the base cover.

6 Follow the procedure in After working inside your computer.

Power-adapter port

Removing the power-adapter port

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Remove the battery.

About this task

The gure indicates the location of the power-adapter port and provides a visual representation of the removal procedure.

Disassembly and reassembly 47

Steps

1 Remove the three screws (M2.5x5) that secure the left display hinge to the palm-rest and keyboard assembly.

2 Open the display hinges at an angle of 90 degrees.

3 Remove the screw (M2x4) that secures the power-adapter port to the palm-rest and keyboard assembly.

4 Disconnect the power-adapter port cable from the system board.

5 Lift the power-adapter port, along with its cable, o the palm-rest and keyboard assembly.

Installing the power-adapter port

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the power-adapter port and provides a visual representation of the installation procedure.

48 Disassembly and reassembly

Steps

1 Connect the power-adapter port cable to the system board.

2 Replace the screw (M2x4) that secures the power-adapter port to the palm-rest and keyboard assembly.

3 Using the alignment posts, close the display hinges.

4 Replace the three screws (M2.5x5) that secure the left display hinge to the system board.

Next step

1 Install the battery.

2 Install the base cover.

3 Follow the procedure in After working inside your computer.

Disassembly and reassembly 49

Touchpad

Removing the touchpad

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Remove the battery.

4 Remove the speakers.

About this task

The gure indicates the location of the touchpad and provides a visual representation of the removal procedure.

50 Disassembly and reassembly

Steps

1 Remove the three (M2x3) screws that secure the touchpad bracket to the palm-rest and keyboard assembly.

2 Lift the touchpad bracket o the palm-rest and keyboard assembly.

3 Open the latch and disconnect the touchpad cable from the system board.

4 Remove the two (M1.6x2) screws that secure the touchpad to the palm-rest and keyboard assembly.

5 Lift the touchpad, along with the cable, o the palm-rest and keyboard assembly.

Installing the touchpad

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the component and provides a visual representation of the installation procedure.

Disassembly and reassembly 51

Steps

1 Align and place the touchpad into the slot on the palm-rest and keyboard assembly.

2 Replace the two (M1.6x2) screws that secure the touchpad to the palm-rest and keyboard assembly.

3 Slide the touchpad cable onto its connector on the system board and close the latch to secure the cable.

4 Align and place the touchpad bracket into the slot on the palm-rest and keyboard assembly.

5 Replace the three (M2x3) screws that secure the touchpad bracket to the palm-rest and keyboard assembly.

Next step

1 Install the speakers.

2 Install the battery.

3 Install the base cover.

4 Follow the procedure in After working inside your computer.

Display assembly

Removing the display assembly

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Remove the battery.

4 Remove the WLAN card.

About this task

The gure indicates the location of the display assembly and provides a visual representation of the removal procedure.

52 Disassembly and reassembly

Disassembly and reassembly 53

Steps

1 Locate the display cable and display hinges on your computer.

2 Peel the tape that secures the display cable to the system board.

3 Open the latch and disconnect the display cable from the system board.

4 Remove the three screws (M2.5x5) that secure the left-display hinge to the system board.

5 Remove the three screws (M2.5x5) that secure the right-display hinge to the system board.

6 Open the display hinges at an angle of 90 degrees.

54 Disassembly and reassembly

7 Remove the palm-rest and keyboard assembly o the display assembly.

Installing the display assembly

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the component and provides a visual representation of the installation procedure.

Disassembly and reassembly 55

56 Disassembly and reassembly

Steps

1 Place the display assembly on a clean and at surface.

2 Align and place the palm-rest and keyboard assembly on the display assembly.

3 Using the alignment posts, close the display hinges.

4 Replace the three screws (M2.5x5) that secure the left-display hinge to the system board.

5 Replace the three screws (M2.5x5) that secure the right-display hinge to the system board.

6 Connect the display cable on to the connector on the system board and adhere the tape to the system board.

Next step

1 Install the WLAN card.

2 Install the battery.

3 Install the base cover.

4 Follow the procedure in After working inside your computer.

Disassembly and reassembly 57

Display bezel

Removing the display bezel

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Remove the battery.

4 Remove the WLAN card.

5 Remove the display assembly.

About this task

The gure indicates the location of the display bezel and provides a visual representation of the removal procedure.

Steps

1 Carefully pry the edges of the display bezel o the display back-cover and antenna assembly.

2 Remove the display bezel o the display back-cover and antenna assembly.

58 Disassembly and reassembly

Installing the display bezel

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the display bezel and provides a visual representation of the installation procedure.

Step

Align the display bezel with the display back-cover and antenna assembly, and gently snap the display bezel into place.

Next step

1 Install the display assembly.

2 Install the WLAN card.

3 Install the battery.

4 Install the base cover.

5 Follow the procedure in After working inside your computer.

Disassembly and reassembly 59

System board

Removing the system board

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Remove the battery.

4 Remove the M.2 2280 solid-state drive.

5 Remove the M.2 2230 solid-state drive.

6 Remove the WLAN card.

7 Remove the GPU fan.

8 Remove the CPU fan.

9 Remove the heat sink.

10 Remove the memory module.

11 Remove the display assembly.

About this task

The gure indicates the location of the system board and provides a visual representation of the removal procedure.

60 Disassembly and reassembly

Disassembly and reassembly 61

62 Disassembly and reassembly

Steps

1 Open the latch and disconnect the I/O-board cable from the system board.

2 Disconnect the power-adapter cable from the system board.

3 Disconnect the speaker cable from the system board.

4 Open the latch and disconnect the touchpad cable from the system board.

5 Open the latch and disconnect the keyboard-backlight cable from the system board.

6 Peel the tape that secures the display cable to the system board.

7 Open the latch and disconnect the display cable from the system board.

8 Remove the two screws (M2x5) that secure the USB Type-C port bracket to the system board.

9 Remove the six screws (M2x4) that secure the system board to the palm-rest and keyboard assembly.

10 Gently release the ports on the system board from the slots on the palm-rest and keyboard assembly and lift the system board o the

palm-rest and keyboard assembly.

Installing the system board

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the system board and provides a visual representation of the installation procedure.

Disassembly and reassembly 63

64 Disassembly and reassembly

Disassembly and reassembly 65

Steps

1 Slide the ports on the system board into the slots on the palm-rest and keyboard assembly and align the screw holes on the system

board with the screw holes on the palm-rest and keyboard assembly.

2 Replace the six screws (M2x4) that secure the system board to the palm-rest and keyboard assembly.

3 Connect the display cable on to the connector on the system board.

4 Adhere the tape that secures the display cable to the system board.

5 Replace the two screws (M2x5) that secure the USB Type-C port bracket to the system board.

6 Connect the keyboard-backlight cable to the system board and close the latch to secure the cable.

7 Connect the touchpad cable to the system board and close the latch to secure the cable.

8 Connect the speaker cable to the system board.

9 Connect the power-adapter cable to the system board.

10 Connect the I/O-board cable to the system board and close the latch to secure the cable.

Next step

1 Install the display assembly.

2 Install the memory module.

3 Install the heat sink.

4 Install the left-side fan.

5 Install the right-side fan.

6 Install the WLAN card.

7 Install the M.2 2230 solid-state drive.

8 Install the M.2 2280 solid-state drive.

9 Install the battery.

10 Install the base cover.

66 Disassembly and reassembly

11 Follow the procedure in After working inside your computer.

Palmrest assembly

Removing the palm-rest and keyboard assembly

Prerequisites

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Remove the battery.

4 Remove the WLAN card.

5 Remove the hard drive.

6 Remove the GPU fan.

7 Remove the CPU fan.

8 Remove the speakers.

9 Remove the display assembly.

10 Remove the I/O board.

11 Remove the power button with ngerprint reader.

12 Remove the power-adapter port.

13 Remove the touchpad.

14 Remove the system board.

NOTE: The system board can be removed along with the heat sink.

About this task

The gure indicates the location of the palm-rest and keyboard assembly and provides a visual representation of the removal procedure.

Disassembly and reassembly 67

Step

After performing the steps in the pre-requisites, we are left with the palm-rest and keyboard assembly.

Installing the palm-rest and keyboard assembly

Prerequisite

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The gure indicates the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.

Step

Place the palm-rest and keyboard assembly on a at surface.

Next step

1 Install the system board.

2 Install the touchpad.

3 Install the power-adapter port.

4 Install the power button with ngerprint reader.

5 Install the I/O board.

6 Install the display assembly.

7 Install the speakers.

8 Install the CPU fan.

9 Install the GPU fan.

10 Install the hard drive.

11 Install the WLAN card.

12 Install the battery.

13 Install the base cover.

14 Follow the procedure in After working inside your computer.

68 Disassembly and reassembly

Software

This chapter details the supported operating systems along with instructions on how to install the drivers.

Downloading drivers

1 Turn on the notebook.

2 Go to Dell.com/support.

3 Click Product Support, enter the Service Tag of your notebook, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.

4 Click Drivers and Downloads.

5 Select the operating system installed on your notebook.

6 Scroll down the page and select the driver to install.

7 Click Download File to download the driver for your notebook.

8 After the download is complete, navigate to the folder where you saved the driver le.

9 Double-click the driver le icon and follow the instructions on the screen.

Software 69

System setup

CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can

make your computer work incorrectly.

NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen

information for future reference.

Use the BIOS Setup program for the following purposes:

• Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.

• Change the system conguration information.

• Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling base devices.

Topics:

• Boot menu

• Navigation keys

• Boot Sequence

• System setup options

• Updating the BIOS in Windows

• System and setup password

Boot menu

Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics

and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

This menu is useful when you are attempting to boot to a particular device or to bring up the diagnostics for the system. Using the boot

menu does not make any changes to the boot order stored in the BIOS.

The options are:

•UEFI Boot:

– Windows Boot Manager

•Other Options:

– BIOS Setup

– Device Conguration

– BIOS Flash Update

– Diagnostics

– SupportAssist OS Recovery

– Exit Boot Menu and Continue

Navigation keys

NOTE: For most of the System Setup options, changes that you make are recorded but do not take eect until you restart the

system.

Keys Navigation

Up arrow Moves to the previous eld.

70 System setup

Keys Navigation

Down arrow Moves to the next eld.

Enter Selects a value in the selected eld (if applicable) or follow the link in the eld.

Spacebar Expands or collapses a drop-down list, if applicable.

Tab Moves to the next focus area.

Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message

that prompts you to save any unsaved changes and restarts the system.

Boot Sequence

Boot Sequence allows you to bypass the System Setup–dened boot device order and boot directly to a specic device (for example:

optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:

• Access System Setup by pressing F2 key

• Bring up the one-time boot menu by pressing F12 key

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:

• Removable Drive (if available)

• STXXXX Drive

NOTE: XXX denotes the SATA drive number.

• Optical Drive (if available)

• SATA Hard Drive (if available)

• Diagnostics

NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.

The boot sequence screen also displays the option to access the System Setup screen.

System setup options

NOTE: Depending on the laptop and its installed devices, the items listed in this section may or may not appear.

General options

Table 2. General options

Option Description

System Information This section lists the primary hardware features of your computer.

The options are:

•System Information

•Memory Conguration

•Processor Information

•Device Information

Battery Information Displays the battery status and the type of AC adapter connected

to the computer.

System setup 71

Option Description

Boot Sequence Allows you to change the order in which the computer attempts to

nd an operating system.

The options are:

•Windows Boot Manager—Enable or disable the Windows Boot

Manager option.

•Boot List Option—You can add, delete, and view the boot

options.

Advanced Boot Options Enable or disable the UEFI Network Stack option.

UEFI Boot Path Security Allows you to control whether the system prompts the user to enter

the Admin password when booting to a UEFI boot path.

Click one of the following options:

•Always, Except Internal HDD—Default

•Always

•Never

Date/Time Allows you to set the date and time. The change to the system date

and time takes eect immediately.

System conguration

Table 3. System Conguration options

Option Description

SATA Operation Allows you to congure the operating mode of the integrated SATA

hard-drive controller.

The options are:

•Disabled

•AHCI

•RAID On—By default, the RAID On option is enabled.

NOTE: SATA is congured to support RAID

mode.

Drives Allows you to enable or disable various drives on board.

The options are:

•SATA-0

•SATA–1

•M.2 PCIe SSD-0

•M.2 PCIe SSD-1

By default, all the options are enabled.

SMART Reporting This eld controls whether hard drive errors for integrated drives are

reported during system startup. This technology is part of the SMART

(Self Monitoring Analysis and Reporting Technology) specication. By

default, the Enable SMART Reporting option is disabled .

72 System setup

Option Description

USB Conguration Allows you to enable or disable the internal/integrated USB

conguration.

The options are:

•Enable USB Boot Support

•Enable External USB Port

By default, all the options are enabled.

NOTE: USB keyboard and mouse always work in the BIOS

setup irrespective of these settings.

Thunderbolt Adapter Conguration Allows you to congure the Thunderbolt adapter security settings

within the operating system.

The options are:

•Thunderbolt—This option is enabled by default.

•Enable Thunderbolt Support

•Enable Thunderbolt (and PCIe behind TBT) Pre-boot Modules

•No Security

•User Authorization—This option is enabled by default.

•Secure Connect

•Display Port and USB Only

Thunderbolt Auto Switch Allows you to congure the method used by the Thunderbolt controller

to perform the PCIe device enumeration. By default, the Auto switch

option is enabled.

The options are:

•Native Enumeration

•BIOS Assist Enumeration

Audio Allows you to enable or disable the integrated audio controller. By

default, the Enable Audio option is selected.

The options are:

•Enable Microphone

•Enable Internal Speaker

By default, all the options are enabled.

Fingerprint Reader Enables or disables the ngerprint reader device. The options are:

• Enable Fingerprint Reader Device

• Enable Finger Reader Single Sign On

By default, both the options are enabled.

Miscellaneous devices Allows you to enable or disable the following devices:

•Enable Camera

•Enable Hard Drive Free Fall Protection

•WiFi Radio

•Enable Secure Digital (SD) Card

By default, all the options are enabled.

System setup 73

Video screen options

Table 4. Video

Option Description

LCD Brightness Allows you to set the display brightness depending upon the power

source. By default, Brightness On Battery is 50% and Brightness

On AC is 100%.

Security

Table 5. Security

Option Description

Admin Password Allows you to set, change, or delete the administrator (admin) password.

The entries to set password are:

•Enter the old password:

•Enter the new password:

•Conrm new password:

Click OK once you set the password.

NOTE: By default, the Enter the old password eld is marked as Not set. Hence, password has

to be set for the rst time you login and then you can change or delete the password.

System Password Allows you to set, change, or delete the system password.

The entries to set password are:

•Enter the old password:

•Enter the new password:

•Conrm new password:

Click OK once you set the password.

NOTE: By default, the Enter the old password eld is marked as Not set. Hence, password has

to be set for the rst time you login and then you can change or delete the password.

Strong Password Allows you to enforce the option to always set strong password.

•Enable Strong Password

By default, this option is disabled.

Password Conguration You can dene the length of your password. Min = 4, Max = 32

Password Bypass Allows you to bypass the System password and the Internal HDD password, when it is set, during a system

restart.

The options are:

•Disabled—This option is enabled by default.

•Reboot bypass

74 System setup

Option Description

Password Change Allows you to change the system password when the administrator password is set.

•Allow Non-Admin Password Changes

By default, this option is enabled.

Non-Admin Setup Changes Allows you to determine whether changes to the setup options are allowed when an administrator

password is set. If disabled the setup options are locked by the admin password.

•Allow Wireless Switch Changes

By default, this option is disabled.

UEFI Capsule Firmware

Updates

Allows you to update the system BIOS through UEFI capsule update packages.

•Enable UEFI Capsule Firmware Updates

By default, this option is enabled.

TPM 2.0 Security Allows you to enable or disable the Trusted Platform Module (TPM) during POST.

The options are:

•TPM On—This option is enabled by default.

•Clear

•PPI Bypass for Enable Commands

•PPI Bypass for Disbale Commands

•PPI Bypass for Clear Command

•Attestation Enable—This option is enabled by default.

•Key Storage Enable—This option is enabled by default.

•SHA-256—This option is enabled by default.

Absolute® This eld lets you Enable, Disable, or Permanently Disable the BIOS module interface of the optional

Absolute Persistence Module service from Absolute® Software.

Admin Setup Lockout Allows you to prevent users from entering Setup when an administrator password is set.

•Enable Admin Setup Lockout

By default, this option is disabled.

Master Password Lockout Allows you to disable master password support.

•Enable Master Password Lockout

By default, this option is disabled.

NOTE: Hard Disk password should be cleared before the settings can be changed.

SMM Security Mitigation Allows you to enable or disable additional UEFI SMM Security Mitigation protection.

•SMM Security Mitigation

By default, this option is enabled.

System setup 75

Secure boot

Table 6. Secure Boot

Option Description

Secure Boot Enable Allows you to enable or disable the Secure Boot Feature.

•Secure Boot Enable—By default, this option is disabled.

Secure Boot Mode Changes to the Secure Boot operation mode modies the behavior

of Secure Boot to allow evaluation of UEFI driver signatures.

This options are:

•Deployed Mode—By default, this option is enabled.

•Audit Mode

Expert Key Management Allows you to enable or disable Expert Key Management.

•Enable Custom Mode—By default, this option is disabled.

The Custom Mode Key Management options are:

•PK—By default, this option is disabled.

•KEK

•db

•dbx

Intel Software Guard Extensions options

Table 7. Intel Software Guard Extensions

Option Description

Intel SGX Enable This eld species you to provide a secured environment for

running code/storing sensitive information in the context of the

main OS.

Click one of the following options:

•Disabled

•Enabled

•Software controlled—Default

Enclave Memory Size This option sets SGX Enclave Reserve Memory Size

Click one of the following options:

•32 MB

•64 MB

•128 MB—Default

76 System setup

Performance

Table 8. Performance

Option Description

Multi Core Support This eld species whether the process has one or all cores

enabled. The performance of some applications improves with the

additional cores.

•All—Default

•1

•2

•3

Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of

processor.

•Enable Intel SpeedStep

This option is set by default.

C-States Control Allows you to enable or disable the additional processor sleep

states.

•C states

This option is set by default.

Intel® TurboBoost™ This option enables or disables the Intel® TurboBoost™ mode of

the processor

Hyper-Thread Control Allows you to enable or disable the HyperThreading in the

processor.

•Disabled

•Enabled—Default

Power management

Table 9. Power Management

Option Description

Lid Switch Allows you to disable the lid switch.

The options are:

•Enable Lid Switch—enabled by default

•Power On Lid Open—enabled by default

AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC adapter is

connected.

•Wake on AC

By default, this option is disabled.

System setup 77

Option Description

Enable Intel Speed Shift

technology

Allows you to enable or disable the Intel Speed Shift Technology option. By default, this option is enabled.

Auto On Time Allows you to set the time at which the computer must turn on automatically.

The options are:

•Disabled—enabled by default

•Every Day

•Weekdays

•Select Days

USB Wake Support Allows you to enable USB devices to wake the system from standby. By default, the option Enable USB

Wake Support is disabled.

Block Sleep This option enables you to block entering to sleep in operating system environment. By default, the Block

Sleep option is disabled.

Advanced Battery Charge

Conguration

This option enables you to maximize the battery health. When you enable this option, your system uses

the standard charging algorithm and other techniques, during the nonwork hours to improve the battery

health. By default, the Enable Advanced Battery Charge Mode option is disabled.

Primary Battery Charge

Conguration

Allows you to select the charging mode for the battery.

The options are:

•Adaptive—enabled by default

•Standard

•ExpressCharge

•Primarily AC use

•Custom

If Custom Charge is selected, you can also congure Custom Charge Start and Custom Charge Stop.

NOTE: All charging mode may not be available for all the batteries.

Type-C Connector Power Allows you to set the maximum power that can be drawn from the type-c connector. The options are:

• 7.5 Watts—enabled by default

• 15 Watts

Post behavior

Table 10. POST Behavior

Option Description

Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power

adapters.

•Enable Adapter Warnings—enabled by default

Keypad (embedded) Allows you to choose one of two methods to enable the keyboard that is embedded in the internal

keyboard. The options are:

•Fn Key Only—enabled by default

•By Numlock

78 System setup

Option Description

Numlock Enable Allows you to enable or disable the Numlock function when the system boots.

•Enable Numlock—enabled by default

Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their

standard and secondary functions. If you disable this option, you cannot toggle dynamically the primary

behavior of these keys. By default, the Fn Lock option is enabled.

Select one of the following options:

•Lock Mode Disable/Standard

•Lock Mode Enable/Secondary—enabled by default

Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps.

Select one of the following options:

•Minimal—enabled by default

•Thorough

•Auto

Extended BIOS POST Time Allows you to create an additional preboot delay.

Select one of the following options:

•0 seconds—enabled by default

•5 seconds

•10 seconds

Full Screen Logo Allows you to display full screen logo, when your image matches screen resolution. By default, the Enable

Full Screen Logo option is disabled.

Warnings and Errors Allows you to select dierent options to either stop, prompt and wait for user input, continue when

warnings are detected but pause on errors, or continue when either warnings or errors are detected during

the POST process.

Select one of the following options:

•Prompt on Warnings and Errors—enabled by default

•Continue on Warnings

•Continue on Warnings and Errors

Virtualization support

Table 11. Virtualization Support

Option Description

Virtualization This option species whether a Virtual Machine Monitor (VMM) can use the additional hardware

capabilities that are provided by the Intel Virtualization technology. By default, the Enable Intel

Virtualization Technology option is enabled.

VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from using the additional hardware capabilities

that are provided by the Intel Virtualization technology for direct I/O. By default, the Enable VT for

Direct I/O option is enabled.

System setup 79

Wireless options

Table 12. Wireless

Option Description

Wireless Switch Allows to set the wireless devices that can be controlled by the

wireless switch.

The options are:

•WLAN

•Bluetooth®

All the options are enabled by default.

Wireless Device Enable Allows you to enable or disable the internal wireless devices.

The options are:

•WLAN

•Bluetooth®

All the options are enabled by default.

Maintenance

Table 13. Maintenance

Option Description

Service Tag Displays the service tag of your computer.

Asset Tag Allows you to create a system asset tag if an asset tag is not already set.

This option is not set by default.

BIOS Downgrade Allows you to ash previous revisions of the system rmware.

•Allow BIOS Downgrade

This option is set by default.

Data Wipe Allows you to securely erase data from all internal storage devices.

•Wipe on Next Boot

This option is not set by default.

Bios Recovery BIOS Recovery from Hard Drive—By default, this option is enabled. Allows you to recover the corrupted

BIOS from a recovery le on the HDD or an external USB key.

BIOS Auto-Recovery— Allows you to recover the BIOS automatically.

80 System setup

System logs

Table 14. System Logs

Option Description

BIOS events Allows you to view and clear the System Setup (BIOS) POST events.

Thermal Events Allows you to view and clear the System Setup (Thermal) events.

Power Events Allows you to view and clear the System Setup (Power) events.

SupportAssist system resolution

Table 15. SupportAssit System Resolution

Option Description

Auto OS Recovery

Threshold

The Auto OS Recovery Threshold setup option controls the automatic boot ow for Support Assist

System Resolution Console and Dell OS Recovery tool.

Click one of the following options:

•OFF

•1

•2—enabled by default

•3

SupportAssist OS Recovery Allows you to recover the SupportAssist OS Recovery (Disabled by default). By default, this option is

enabled.

Updating the BIOS in Windows

Prerequisite

It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For laptops, ensure

that your computer battery is fully charged and connected to a power outlet.

About this task

NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS

update is completed.

Steps

1 Restart the computer.

2 Go to Dell.com/support.

• Enter the Service Tag or Express Service Code and click Submit.

• Click Detect Product and follow the instructions on screen.

3 If you are unable to detect or nd the Service Tag, click Choose from all products.

4 Choose the Products category from the list.

NOTE: Choose the appropriate category to reach the product page

5 Select your computer model and the Product Support page of your computer appears.

6 Click Get drivers and click Drivers and Downloads.

System setup 81

The Drivers and Downloads section opens.

7 Click Find it myself.

8 Click BIOS to view the BIOS versions.

9 Identify the latest BIOS le and click Download.

10 Select your preferred download method in the Please select your download method below window, click Download File.

The File Download window appears.

11 Click Save to save the le on your computer.

12 Click Run to install the updated BIOS settings on your computer.

Follow the instructions on the screen.

Updating BIOS on systems with BitLocker enabled

CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the

BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot. If

the recovery key is not known this can result in data loss or an unnecessary operating system re-install. For more information on

this subject, see Knowledge Article: https://www.dell.com/support/article/sln153694

Updating your system BIOS using a USB ash drive

About this task

If the system cannot load into Windows but there is still a need to update the BIOS, download the BIOS le using another system and save

it to a bootable USB Flash Drive.

NOTE: You will need to use a bootable USB Flash drive. Please refer to the following article for further details: https://

www.dell.com/support/article/sln143196/

Steps

1 Download the BIOS update .EXE le to another system.

2 Copy the le e.g. O9010A12.EXE onto the bootable USB Flash drive.

3 Insert the USB Flash drive into the system that requires the BIOS update.

4 Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu.

5 Using arrow keys, select USB Storage Device and click Return.

6 The system will boot to a Diag C:\> prompt.

7 Run the le by typing the full lename e.g. O9010A12.exe and press Return.

8 The BIOS Update Utility will load, follow the instructions on screen.

82 System setup

Figure 1. DOS BIOS Update Screen

Updating the Dell BIOS in Linux and Ubuntu environments

If you want to update the system BIOS in a Linux environment such as Ubuntu, see https://www.dell.com/support/article/sln171755/.

Flashing the BIOS from the F12 One-Time boot menu

Updating your system BIOS using a BIOS update .exe le copied to a FAT32 USB key and booting from the F12 one time boot menu.

About this task

BIOS Update

You can run the BIOS update le from Windows using a bootable USB key or you can also update the BIOS from the F12 One-Time boot

menu on the system.

Most Dell systems built after 2012 have this capability and you can conrm by booting your system to the F12 One-Time Boot Menu to see

if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.

NOTE: Only systems with BIOS Flash Update option in the F12 One-Time Boot Menu can use this function.

Updating from the One-Time Boot Menu

To update your BIOS from the F12 One-Time boot menu, you will need:

• USB key formatted to the FAT32 le system (key does not have to be bootable)

• BIOS executable le that you downloaded from the Dell Support website and copied to the root of the USB key

• AC power adapter connected to the system

• Functional system battery to ash the BIOS

Perform the following steps to execute the BIOS update ash process from the F12 menu:

CAUTION: Do not power o the system during the BIOS update process. Powering o the system could make the system fail to

boot.

Steps

1 From a power o state, insert the USB key where you copied the ash into a USB port of the system .

2 Power on the system and press the F12 key to access the One-Time Boot Menu, Highlight BIOS Update using the mouse or arrow

keys then press Enter.

System setup 83

3 The Bios ash menu will open then click the Flash from le.

4 Select external USB device

84 System setup

5 Once the le is selected, Double click the ash target le, then press submit .

6 Click the Update BIOS then system will reboot to ash the BIOS.

System setup 85

7 Once complete, the system will reboot and the BIOS update process is completed.

System and setup password

Table 16. System and setup password

Password type Description

System password Password that you must enter to log on to your system.

Setup password Password that you must enter to access and make changes to the

BIOS settings of your computer.

You can create a system password and a setup password to secure your computer.

CAUTION: The password features provide a basic level of security for the data on your computer.

CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.

NOTE: System and setup password feature is disabled.

Assigning a system setup password

Prerequisite

You can assign a new System or Admin Password only when the status is in Not Set.

About this task

To enter the system setup, press F2 immediately after a power-on or re-boot.

Steps

1 In the System BIOS or System Setup screen, select Security and press Enter.

The Security screen is displayed.

2 Select System/Admin Password and create a password in the Enter the new password eld.

Use the following guidelines to assign the system password:

• A password can have up to 32 characters.

86 System setup

• The password can contain the numbers 0 through 9.

• Only lower case letters are valid, upper case letters are not allowed.

• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).

3 Type the system password that you entered earlier in the Conrm new password eld and click OK.

4 Press Esc and a message prompts you to save the changes.

5 Press Y to save the changes.

The computer reboots.

Deleting or changing an existing system setup password

Prerequisite

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or

Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.

About this task

To enter the System Setup, press F2 immediately after a power-on or reboot.

Steps

1 In the System BIOS or System Setup screen, select System Security and press Enter.

The System Security screen is displayed.

2 In the System Security screen, verify that Password Status is Unlocked.

3 Select System Password, alter or delete the existing system password and press Enter or Tab.

4 Select Setup Password, alter or delete the existing setup password and press Enter or Tab.

NOTE: If you change the System and/or Setup password, re-enter the new password when prompted. If you delete the

System and/or Setup password, conrm the deletion when prompted.

5 Press Esc and a message prompts you to save the changes.

6 Press Y to save the changes and exit from System Setup.

The computer reboot.

System setup 87

Troubleshooting

Enhanced Pre-Boot System Assessment (ePSA)

diagnostics

The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the

BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device

groups allowing you to:

• Run tests automatically or in an interactive mode

• Repeat tests

• Display or save test results

• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

• View status messages that inform you if tests are completed successfully

• View error messages that inform you of problems encountered during testing

NOTE: Some tests for specic devices require user interaction. Always ensure that you are present at the computer terminal

when the diagnostic tests are performed.

Running the ePSA diagnostics

1 Turn on your computer.

2 As the computer boots, press the F12 key as the Dell logo appears.

3 On the boot menu screen, select the Diagnostics option.

4 Click the arrow at the bottom left corner.

Diagnostics front page is displayed.

5 Click the arrow in the lower-right corner to go to the page listing.

The items detected are listed.

6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the diagnostic test.

7 Select the device from the left pane and click Run Tests.

8 If there are any issues, error codes are displayed.

Note the error code and validation number and contact Dell.

System diagnostic lights

Battery-status light

Indicates the power and battery-charge status.

Solid white — Power adapter is connected and the battery has more than 5 percent charge.

Amber — Computer is running on battery and the battery has less than 5 percent charge.

O

• Power adapter is connected and the battery is fully charged.

88 Troubleshooting

• Computer is running on battery and the battery has more than 5 percent charge.

• Computer is in sleep state, hibernation, or turned o.

The power and battery-status light blinks amber along with beep codes indicating failures.

For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by

a pause. This 2,3 pattern continues until the computer is turned o indicating no memory or RAM is detected.

The following table shows dierent power and battery-status light patterns and associated problems.

Table 17. LED codes

Diagnostic light codes Problem description

2,1 Processor failure

2,2 System board: BIOS or ROM (Read-Only Memory) failure

2,3 No memory or RAM (Random-Access Memory) detected

2,4 Memory or RAM (Random-Access Memory) failure

2,5 Invalid memory installed

2,6 System-board or chipset error

2,7 Display failure

3,1 Coin-cell battery failure

3,2 PCI, video card/chip failure

3,3 Recovery image not found

3,4 Recovery image found but invalid

3,5 Power-rail failure

3,6 System BIOS Flash incomplete

3,7 Management Engine (ME) error

Camera status light: Indicates whether the camera is in use.

• Solid white — Camera is in use.

•O — Camera is not in use.

Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.

• Solid white — Caps Lock enabled.

•O — Caps Lock disabled.

Recovering the operating system

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS

Recovery.

Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It

consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It enables you to

diagnose hardware issues, repair your computer, back up your les, or restore your computer to its factory state.

You can also download it from the Dell Support website to troubleshoot and x your computer when it fails to boot into their primary

operating system due to software or hardware failures.

Troubleshooting 89

For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/

support.

WiFi power cycle

About this task

If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The

following procedure provides the instructions on how to conduct a WiFi power cycle:

NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

Steps

1 Turn o your computer.

2 Turn o the modem.

3 Turn o the wireless router.

4 Wait for 30 seconds.

5 Turn on the wireless router.

6 Turn on the modem.

7 Turn on your computer.

90 Troubleshooting

Getting help

Contacting Dell

Prerequisite

NOTE: If you do not have an active Internet connection, you can nd contact information on your purchase invoice, packing slip,

bill, or Dell product catalog.

About this task

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services

may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Steps

1 Go to Dell.com/support.

2 Select your support category.

3 Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.

4 Select the appropriate service or support link based on your need.

Getting help 91

Table of Contents

DELL 7590 User Manual

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