Table of Contents
- OptiPlex 5050 Micro Owner's Manual
- Working on your computer
- Removing and installing components
- Technology and components
- System setup
- Software
- Troubleshooting your computer
- Technical specifications
- Contacting Dell
DELL m5050 User Manual
Displayed below is the user manual for m5050 by DELL which is a product in the PCs/Workstations category. This manual has pages.
Related Manuals
OptiPlex 5050 Micro
Owner's Manual
Regulatory Model: D10U
Regulatory Type: D10U002
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2017 - 02
Rev. A00
Contents
1 Working on your computer............................................................................................................................. 6
Safety instructions............................................................................................................................................................. 6
Before working inside your computer..............................................................................................................................6
Turning o your computer.................................................................................................................................................7
Turning o your computer — Windows 10...............................................................................................................7
Turning o your computer — Windows 7.................................................................................................................7
After working inside your computer.................................................................................................................................7
2 Removing and installing components............................................................................................................. 8
Recommended tools.......................................................................................................................................................... 8
Cover................................................................................................................................................................................... 8
Removing cover........................................................................................................................................................... 8
Installing cover..............................................................................................................................................................9
Coin cell battery................................................................................................................................................................. 9
Removing coin cell battery..........................................................................................................................................9
Installing coin cell battery...........................................................................................................................................10
Storage...............................................................................................................................................................................10
Removing 2.5–inch drive assembly..........................................................................................................................10
Removing the 2.5–inch drive from the drive bracket.............................................................................................11
Installing the drive into the drive bracket................................................................................................................. 11
Installing 2.5–inch drive assembly............................................................................................................................ 12
M.2 PCIe SSD .................................................................................................................................................................. 12
Removing the M.2 PCIe SSD ...................................................................................................................................12
Installing the M.2 PCIe SSD ..................................................................................................................................... 13
System fan.........................................................................................................................................................................13
Removing system fan.................................................................................................................................................13
Installing system fan................................................................................................................................................... 14
Speaker.............................................................................................................................................................................. 14
Removing speaker...................................................................................................................................................... 14
Installing speaker.........................................................................................................................................................15
Memory module................................................................................................................................................................15
Removing memory module........................................................................................................................................15
Installing memory module.......................................................................................................................................... 16
Heat sink............................................................................................................................................................................16
Removing heat sink.................................................................................................................................................... 16
Installing heat sink.......................................................................................................................................................17
Processor........................................................................................................................................................................... 17
Removing processor...................................................................................................................................................17
Installing processor..................................................................................................................................................... 18
System board.................................................................................................................................................................... 19
Removing system board............................................................................................................................................ 19
Installing system board..............................................................................................................................................20
System board layout...................................................................................................................................................21
Contents 3
3 Technology and components........................................................................................................................22
Processors........................................................................................................................................................................ 22
Verifying the processor usage in Task Manager...........................................................................................................22
Chipsets............................................................................................................................................................................ 22
Intel HD Graphics ............................................................................................................................................................ 22
Display options..................................................................................................................................................................23
Identifying the display adapters in Win 10...............................................................................................................23
Identifying the display adapters in Win 7.................................................................................................................23
Downloading drivers.................................................................................................................................................. 23
Storage options................................................................................................................................................................ 23
Identifying hard drives in Windows 10..................................................................................................................... 23
Identifying hard drives in Windows 7.......................................................................................................................23
Verifying system memory in Windows 10 and Windows 7 .........................................................................................24
Windows 10.................................................................................................................................................................24
Windows 7...................................................................................................................................................................24
Verifying system memory in setup...........................................................................................................................24
Testing memory using ePSA..................................................................................................................................... 24
USB features.................................................................................................................................................................... 24
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)...........................................................................................................25
Speed.......................................................................................................................................................................... 25
Applications.................................................................................................................................................................26
Compatibility...............................................................................................................................................................26
HDMI 1.4............................................................................................................................................................................26
HDMI 1.4 Features......................................................................................................................................................27
Advantages of HDMI................................................................................................................................................. 27
4 System setup...............................................................................................................................................28
Boot Sequence.................................................................................................................................................................28
Navigation Keys................................................................................................................................................................28
System and setup password...........................................................................................................................................29
Assigning a system password and setup password...............................................................................................29
Deleting or changing an existing system and/or setup password....................................................................... 30
System Setup options..................................................................................................................................................... 30
Updating the BIOS ..........................................................................................................................................................36
Enabling smart power on.................................................................................................................................................37
5 Software......................................................................................................................................................38
Supported operating systems........................................................................................................................................ 38
Downloading drivers........................................................................................................................................................ 38
Downloading the chipset driver......................................................................................................................................38
Intel chipset drivers..........................................................................................................................................................39
Intel HD Graphics drivers................................................................................................................................................ 39
6 Troubleshooting your computer................................................................................................................... 40
Diagnostic power LED codes......................................................................................................................................... 40
Diagnostic error messages.............................................................................................................................................. 41
4Contents
System error messages...................................................................................................................................................44
7 Technical specications............................................................................................................................... 45
System specications......................................................................................................................................................45
Memory specications.................................................................................................................................................... 45
Video specications.........................................................................................................................................................46
Audio specications......................................................................................................................................................... 46
Communication specications........................................................................................................................................46
Storage specications..................................................................................................................................................... 47
Ports and connectors specications..............................................................................................................................47
Power supply specications........................................................................................................................................... 48
Physical dimension specications.................................................................................................................................. 48
Controls and lights specications.................................................................................................................................. 48
Environmental specications.......................................................................................................................................... 48
8 Contacting Dell............................................................................................................................................50
Contents 5
Working on your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage at www.Dell.com/regulatory_compliance
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface, such as a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have
connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the
cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a
cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear dierently than shown in this document.
Before working inside your computer
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1 Ensure that you follow the Safety instructions.
2 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.
3 Turn o your computer (see Turning o your computer).
CAUTION: To disconnect a network cable, rst unplug the cable from your computer and then unplug the cable from
the network device.
4 Disconnect all network cables from the computer.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Press and hold the power button while the computer is unplugged to ground the system board.
7 Remove the cover.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,
such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to
dissipate static electricity, which could harm internal components.
1
6 Working on your computer
Turning o your computer
Turning o your computer — Windows 10
CAUTION: To avoid losing data, save and close all open les and exit all open programs before you turn o your
computer.
1 Click or tap .
2 Click or tap and then click or tap Shut down.
NOTE: Ensure that the computer and all attached devices are turned o. If your computer and attached devices did not
automatically turn o when you shut down your operating system, press and hold the power button for about 6 seconds
to turn them o.
Turning o your computer — Windows 7
CAUTION: To avoid losing data, save and close all open les and exit all open programs before you turn o your
computer.
1 Click Start.
2 Click Shut Down.
NOTE: Ensure that the computer and all attached devices are turned o. If your computer and attached devices did not
automatically turn o when you shut down your operating system, press and hold the power button for about 6 seconds
to turn them o.
After working inside your computer
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
1 Replace the cover.
CAUTION: To connect a network cable, rst plug the cable into the network device and then plug it into the
computer.
2 Connect any telephone or network cables to your computer.
3 Connect your computer and all attached devices to their electrical outlets.
4 Turn on your computer.
5 If required, verify that the computer works correctly by running Dell Diagnostics.
Working on your computer 7
Removing and installing components
This section provides detailed information on how to remove or install the components from your computer.
Recommended tools
The procedures in this document require the following tools:
• Small at blade screwdriver
• Phillips # 1 screwdriver
• Small plastic scribe
• Hex screwdriver
Cover
Removing cover
1 Follow the procedure in Before working inside your computer.
2 To remove the cover:
a Loosen the thumbscrew that secures the cover to the computer [1].
2
8 Removing and installing components
b Slide and lift the cover to remove from the computer.
NOTE: You may need a plastic scribe to release the cover from the edges.
Installing cover
1 Place the cover on the computer.
2 Slide the cover toward the back of the computer to install it.
3 Tighten the thumbscrew to secure the cover to the computer.
4 Follow the procedure in After working inside your computer.
Coin cell battery
Removing coin cell battery
1 Follow the procedure in Before working inside your computer.
2 Remove the cover.
3 To remove the coin cell battery:
a Press the release latch until the coin cell battery pops out [1].
b Remove the coin cell battery from the system board [2].
Removing and installing components 9
Installing coin cell battery
1 Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector.
2 Press the battery into the connector until it locks into place.
3 Install the cover.
4 Follow the procedure in After working inside your computer.
Storage
Removing 2.5–inch drive assembly
1 Follow the procedure in Before working inside your computer.
2 Remove the cover.
3 To remove the drive assembly:
a Press the blue tabs on both sides of the drive assembly [1].
b Push the drive assembly to release it from the computer [2].
c Remove the drive assembly from the computer [3].
10 Removing and installing components
Removing the 2.5–inch drive from the drive bracket
1 Follow the procedure in Before Working Inside Your Computer.
2 Remove the:
acover
b2.5–inch drive assembly
3 To remove the drive bracket:
a Pull one side of the drive bracket to disengage the pins on the bracket from the slots on the drive [1] and lift the drive [2].
Installing the drive into the drive bracket
1 Align and insert the pins on the drive bracket with the slots on one side of the drive.
2 Flex the other side of the drive bracket, and align and insert the pins on the bracket into the drive.
3 Install the:
a2.5–inch drive assembly
bcover
4 Follow the procedure in After working inside your computer.
Removing and installing components 11
Installing 2.5–inch drive assembly
1 Insert the drive assembly into the slot on the computer.
2 Slide the drive assembly toward the connector until it clicks into place.
3 Install the cover.
4 Follow the procedure in After working inside your computer.
M.2 PCIe SSD
Removing the M.2 PCIe SSD
1 Follow the procedure in Before working inside your computer.
2 Remove the:
acover
b2.5–inch drive assembly
3 To remove the M.2 PCIe SSD:
a Pull the blue tab to release the M.2 PCIe SSD [1].
b Disconnect the M.2 PCIe SSD from the connector [2].
12 Removing and installing components
Installing the M.2 PCIe SSD
1 Insert the M.2 PCIe SSD to the connector.
2 Press the blue tab to secure the M.2 PCIe SSD.
3 Install the:
a2.5–inch drive assembly
bcover
4 Follow the procedure in After working inside your computer.
System fan
Removing system fan
1 Follow the procedure in Before working inside your computer.
2 Remove the cover.
3 To remove the system fan:
a Press the blue tabs on both sides of the system fan [1].
b Slide and lift the system fan to release it from the computer.
c Turn the system fan over to remove it from the computer [2].
4 Disconnect the speaker cable and system fan cable from the connectors on the system board.
Removing and installing components 13
Installing system fan
1 Connect the speaker cable and system fan cable to the connectors on the system board.
2 Place the system fan on the computer and slide the system fan until it clicks into place.
3 Install the cover.
4 Follow the procedure in After working inside your computer.
Speaker
Removing speaker
1 Follow the procedure in Before working inside your computer.
2 Remove the:
acover
bsystem fan
3 To remove the speaker:
a Release the speaker cable from the retention hooks on the system fan [1].
b Remove the M2.5X4 screws that secure the speaker to the system fan [2].
c Remove the speaker from the system fan [3].
14 Removing and installing components
Installing speaker
1 Align the slots on the speaker with the slots on the system fan.
2 Tighten the M2.5X4 screws to secure the speaker to the system fan.
3 Route the speaker cable through the retention hooks on the system fan.
4 Install the:
asystem fan
bcover
5 Follow the procedure in After working inside your computer.
Memory module
Removing memory module
1 Follow the procedure in Before working inside your computer.
2 Remove the:
acover
bsystem fan
3 To remove the memory module:
a Pull the securing clips from the memory module until the memory module pops up [1].
Removing and installing components 15
b Remove the memory module from the socket on the system board [2].
Installing memory module
1 Align the notch on the memory module with the tab on the memory module connector.
2 Insert the memory module into the memory module socket and press it until it clicks into place.
3 Install the:
asystem fan
bcover
4 Follow the procedure in After working inside your computer.
Heat sink
Removing heat sink
1 Follow the procedure in Before working inside your computer.
2 Remove the:
acover
b2.5–inch drive assembly
csystem fan
3 To remove the heat sink:
16 Removing and installing components
a Loosen the M3 screws that secure the heat sink to the computer [1].
b Lift the heat sink away from the computer [2].
Installing heat sink
1 Place the heat sink on the processor.
2 Tighten the M3 screws to secure the heat sink to the system board.
3 Install the:
asystem fan
b2.5–inch drive assembly
ccover
4 Follow the procedure in After working inside your computer.
Processor
Removing processor
1 Follow the procedure in Before Working Inside Your Computer.
2 Remove the:
acover
b2.5–inch drive assembly
csystem fan
dheat sink
3 To remove the processor:
Removing and installing components 17
a Release the socket lever by pushing the lever down and out from under the tab on the processor shield [1].
b Lift the lever upward and lift the processor shield [2].
CAUTION: The processor socket pins are fragile and can be permanently damaged. Be careful not to bend
the pins in the processor socket when removing the processor out of the socket.
c Lift the processor out of the socket [3].
NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not
touch the bottom of the processor to avoid damage to the processor contacts. Touch only the side edges of the
processor.
Installing processor
1 Align the processor with the socket keys.
CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the
socket.
2 Align the pin-1 indicator of the processor with the triangle on the socket.
3 Place the processor on the socket such that the slots on the processor align with the socket keys.
4 Close the processor shield by sliding it under the retention screw.
5 Lower the socket lever and push it under the tab to lock it.
6 Install the:
aheat sink
bsystem fan
18 Removing and installing components
c2.5–inch drive assembly
dcover
7 Follow the procedure in After working inside your computer.
System board
Removing system board
1 Follow the procedure in Before working inside your computer.
2 Remove the:
acover
b2.5–inch drive assembly
csystem fan
dheat sink
eprocessor
3 To remove the plastic tab:
a Remove the screw that secures the plastic tab to the system board [1].
b Lift the plastic tab away from the system board [2].
4 To remove the system board:
a Remove the #6-32*5.4 screws that secure the system board to the computer [1].
b Slide the system board to disengage the connectors from the back of the computer [2].
c Lift the system board away from the computer [3].
Removing and installing components 19
Installing system board
1 Hold the system board by its edges and angle it toward the back of the computer.
2 Lower the system board into the computer until the connectors at the back of the system board align with the slots on the chassis,
and the screw holes on the system board align with the standos on the computer.
3 Tighten the #6-32*5.4 screws to secure the system board to the computer.
4 Place the metal tab on the system board and tighten the screw to secure the metal tab to the system board.
5 Install the:
aprocessor
bheat sink
csystem fan
d2.5–inch drive assembly
ecover
6 Follow the procedure in After working inside your computer.
20 Removing and installing components
System board layout
1 CPU socket connector 2 CPU fan connector
3 Internal speaker connector 4 Memory module connectors
5 M.2 WLAN connector 6 Power switch connector
7 Hard drive connector 8 M.2 SSD connector
9 Coin cell battery 10 Service Mode Jumper
11 Clear password jumper 12 Clear CMOS jumper
13 DP/VGA connector (optional) 14 PS/2 serial connector (optional)
Removing and installing components 21
Technology and components
Processors
OptiPlex 5050 systems are shipped with Intel 6th generation and 7th generation core processor technology.
NOTE: The clock speed and performance varies depending on the workload and other variables. Total cache up to 8 MB cache
depending on processor type.
• Intel® Core™ i7-6700T (QC/8MB/8T/2.8GHz/35W)
• Intel® Core™ i5-6600T (QC/6MB/4T/2.7GHz/35W)
• Intel® Core™ i5-6500T (QC/6MB/4T/2.5GHz/35W)
• Intel® Core™ i3-6100T (DC/3MB/4T/3.2GHz/35W)
• Intel® Pentium® G4400T (DC/3MB/2T/2.9GHz/35W)
• Intel® Core™ i7-7700T (QC/8MB/8T/2.9GHz/35W)
• Intel® Core™ i5-7600T (QC/6MB/4T/2.8GHz/35W)
• Intel® Core™ i5-7500T (QC/6MB/4T/2.7GHz/35W)
• Intel® Core™ i3-7100T (DC/3MB/4T/3.5GHz/35W)
• Intel® Pentium® G4560T (DC/3MB/2T/2.9GHz/35W)
Verifying the processor usage in Task Manager
1 Right click on the desktop.
2 Select Start Task Manager.
The Windows Task Manager window is displayed.
3 Click the Performance tab in the Windows Task Manager window.
Chipsets
All Desktops communicate with the CPU through the chipset. This system is shipped with the Intel Q270 Chipset.
Intel HD Graphics
This computer is shipped with the following graphic options:
• Intel HD Graphics 630 - supports 7th generation Intel processors
• Intel HD Graphics 610 - supports 7th generation Intel processors
• Intel HD Graphics 530 - supports 6th generation Intel processors
• Intel HD Graphics 510 - supports 6th generation Intel processors
3
22 Technology and components
Display options
Identifying the display adapters in Win 10
1 Click All Settings on the Windows 10 Action bar.
2 Click Control Panel, select Device Manager , and expand Display adapters.
The installed adapters are listed under Display adapters.
Identifying the display adapters in Win 7
1 Start the Search Charm and select Settings.
2 Type Device Manager in the search box, and tap Device Manager from the left pane.
3 Expand Display adapters.
Downloading drivers
1 Turn on the computer.
2 Go to Dell.com/support.
3 Click Product Support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your computer model.
4 Click Drivers and Downloads.
5 Select the operating system installed on your computer.
6 Scroll down the page and select the graphic driver to install.
7 Click Download File to download the graphic driver for your computer.
8 After the download is complete, navigate to the folder where you saved the graphic driver le.
9 Double-click the graphic driver le icon and follow the instructions on the screen.
Storage options
This computer supports 2.5-inch HDD/SSD, and one M.2 PCIe SSD.
Identifying hard drives in Windows 10
1 Click All Settings on the Windows 10 Action bar.
2 Click Control Panel, select Device Manager , and expand Disk drives.
The hard drives are listed under Disk drives.
Identifying hard drives in Windows 7
1 Click Start on the Windows 7 taskbar.
2 Click Control Panel, select Device Manager , and expand Disk drives.
The hard drives are listed under Disk drives.
Technology and components 23
Verifying system memory in Windows 10 and Windows
7
Windows 10
1 Click the Windows button and select All Settings > System.
2 Under System, click About.
Windows 7
• Click Start → Control Panel → System.
Verifying system memory in setup
1 Turn on or restart your computer..
2 Perform one of the following actions after the Dell logo is displayed:
• With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.
3 On the left pane, select Settings > General > System Information,
The memory information is displayed on the right pane.
Testing memory using ePSA
1 Turn on or restart your computer.
2 After the Dell logo is displayed:
a Press F12.
b Select ePSA diagnostics
The PreBoot System Assessment (ePSA) starts on your computer.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Turn o
the computer and try again.
USB features
The Universal Serial Bus, or well known as USB was introduced to the PC world in 1996 which dramatically simplied the connection
between host computer and peripheral devices such as mice and keyboards, external hard drive or optical devices, Bluetooth and many
more peripheral devices in the market.
Let's take a quick look on the USB evolution referencing to the table below.
Table 1. USB evolution
Type Data Transfer Rate Category Introduction Year
USB 3.0/USB 3.1 Gen 1 5 Gbps Super Speed 2010
USB 2.0 480 Mbps High Speed 2000
24 Technology and components
Type Data Transfer Rate Category Introduction Year
USB 1.1 12 Mbps Full Speed 1998
USB 1.0 1.5 Mbps Low Speed 1996
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)
For years, the USB 2.0 has been rmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and
yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1
nally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1
features are as follows:
• Higher transfer rates (up to 5 Gbps)
• Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
• New power management features
• Full-duplex data transfers and support for new transfer types
• Backward USB 2.0 compatibility
• New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
Speed
Currently, there are 3 speed modes dened by the latest USB 3.0/USB 3.1 Gen 1 specication. They are Super-Speed, Hi-Speed and Full-
Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specication retains Hi-Speed, and Full-Speed USB mode,
commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to
maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
• An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
• USB 2.0 previously had four wires (power, ground, and a pair for dierential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs
of dierential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.
• USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold
increase in theoretical bandwidth.
Technology and components 25
With today's ever increasing demands placed on data transfers with high-denition video content, terabyte storage devices, high megapixel
count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps
theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB
3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this
speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB
video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine
that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps
throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will nd its way
into some products that previously weren't USB territory, like external RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
• External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives
• Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
• USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
• USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
• USB 3.0/USB 3.1 Gen 1 Solid-state Drives
• USB 3.0/USB 3.1 Gen 1 RAIDs
• Optical Media Drives
• Multimedia Devices
• Networking
• USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs
Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,
while USB 3.0/USB 3.1 Gen 1 species new physical connections and thus new cables to take advantage of the higher speed capability of
the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as
before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only
come into contact when connected to a proper SuperSpeed USB connection.
Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which
continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.
Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service
Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7,
SuperSpeed support would trickle down to Vista. Microsoft has conrmed this by stating that most of their partners share the opinion that
Vista should also support USB 3.0/USB 3.1 Gen 1.
Super-Speed support for Windows XP is unknown at this point. Given that XP is a seven-year-old operating system, the likelihood of this
happening is remote.
HDMI 1.4
This topic explains the HDMI 1.4 and its features along with the advantages.
HDMI (High-Denition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an
interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or
video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable
26 Technology and components
reduction and content protection provisions. HDMI supports standard, enhanced, or high-denition video, plus multichannel digital audio on
a single cable.
NOTE: The HDMI 1.4 will provide 5.1 channel audio support.
HDMI 1.4 Features
•HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled
devices without a separate Ethernet cable
•Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio system,
eliminating the need for a separate audio cable
•3D - Denes input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications
•Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings
based on content type
•Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics
•4 K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems
used in many commercial movie theaters
•HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p
•Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of
the motoring environment while delivering true HD quality
Advantages of HDMI
• Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
• Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a
simple, cost-eective manner
• Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound
• HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables
currently used in A/V systems
• HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality
Technology and components 27
System setup
System Setup enables you to manage your computer hardware and specify BIOS level options. From the System Setup, you can:
• Change the NVRAM settings after you add or remove hardware
• View the system hardware conguration
• Enable or disable integrated devices
• Set performance and power management thresholds
• Manage your computer security
Topics:
• Boot Sequence
• Navigation Keys
• System and setup password
• System Setup options
• Updating the BIOS
• Enabling smart power on
Boot Sequence
Boot Sequence allows you to bypass the System Setup‐dened boot device order and boot directly to a specic device (for example:
optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
NOTE: XXX denotes the SATA drive number.
• Optical Drive
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
Navigation Keys
The following table displays the system setup navigation keys.
NOTE: For most of the system setup options, changes that you make are recorded but do not take eect until you re-start the
system.
4
28 System setup
Table 2. Navigation Keys
Keys Navigation
Up arrow Moves to the previous eld.
Down arrow Moves to the next eld.
<Enter> Allows you to select a value in the selected eld (if applicable) or follow the link in the eld.
Spacebar Expands or collapses a drop‐down list, if applicable.
<Tab> Moves to the next focus area.
NOTE: For the standard graphics browser only.
<Esc> Moves to the previous page till you view the main screen. Pressing <Esc> in the main screen displays a message
that prompts you to save any unsaved changes and restarts the system.
<F1> Displays the System Setup help le.
System and setup password
You can create a system password and a setup password to secure your computer.
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: Your computer is shipped with the system and setup password feature disabled.
Assigning a system password and setup password
You can assign a new System Password only when the status is in Not Set.
NOTE: If the password jumper is disabled, the existing System Password and Setup Password are deleted and you need not
provide the system password to log on to the computer.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2 Select System Password and create a password in the Enter the new password eld.
Use the following guidelines to assign the system password:
• A password can have up to 32 characters.
• The password can contain the numbers 0 through 9.
• Only lower case letters are valid, upper case letters are not allowed.
• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3 Type the system password that you entered earlier in the Conrm new password eld and click OK.
4 Press Esc and a message prompts you to save the changes.
5 Press Y to save the changes.
The computer reboots.
System setup 29
Deleting or changing an existing system and/or setup
password
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or
Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1 In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and press Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the
System and/or Setup password, conrm the deletion when promoted.
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboots.
System Setup options
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.
Table 3. General
Option Description
System Information Displays the following information:
• System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership
Date, Manufacture Date, and the Express Service Code.
• Memory Information: Displays Memory Installed, Memory Available, Memory Speed, Memory
Channel Mode, Memory Technology, DIMM 1 Size,, and DIMM 2 Size.
• PCI Information: Displays SLOT1_M.2, SLOT2_M.2
• Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock
Speed, Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3
Cache, HT Capable, and 64-Bit Technology.
• Device Information: Displays SATA-0, M.2 PCIe SSD-0, LOM MAC Address, Video Controller,
Audio Controller, Wi-Fi Device, and Bluetooth Device. .
Boot Sequence Allows you to specify the order in which the computer attempts to nd an operating system from the
devices specied in this list.
Advanced Boot Options Allows you to select the Enable Legacy Option ROMs option, when in UEFI boot mode. By default,
this option is selected.
• Legacy
• UEFI (selected by default)
NOTE: The Legacy option is not supported in Intel 7th Generation processors.
Date/Time Allows you to set the date and time settings. Changes to the system date and time take eect
immediately.
30 System setup
Table 4. System Conguration
Option Description
Integrated NIC Allows you to control the on-board LAN controller. The option ‘Enable UEFI Network Stack’ is not
selected by default. The options are:
• Disabled
• Enabled
• Enabled w/PXE (default)
NOTE: Depending on the computer and its installed devices, the items listed in this section
may or may not appear.
SATA Operation Allows you to congure the operating mode of the integrated hard drive controller.
• Disabled = The SATA controllers are hidden
• RAID ON = SATA is congured to support RAID mode (selected by default)
Drives Allows you to enable or disable the various drives on-board:
• SATA-0 (enabled by default)
• M.2 PCIe SSD-0
Smart Reporting This eld controls whether hard drive errors for integrated drives are reported during system startup.
The Enable Smart Reporting option is disabled by default.
USB Conguration Allows you to enable or disable the integrated USB controller for:
• Enable Boot Support
• Enable Front USB Ports
• Enable Rear USB Ports
All the options are enabled by default.
Front USB Conguration Allows you to enable or disable the front USB ports. All the ports are enabled by default.
Rear USB Conguration Allows you to enable or disable the back USB ports. All the ports are enabled by default.
USB PowerShare This option allows you to charge the external devices, such as mobile phones, music player. This
option is disabled by default.
Audio Allows you to enable or disable the integrated audio controller. The option Enable Audio is selected by
default.
• Enable Microphone
• Enable Internal Speaker
Both the options are selected by default.
Table 5. Video
Option Description
Primary Display Allows you to select the primary display when multiple controllers are available in the system.
• Auto (default)
• Intel HD Graphics
NOTE: If you do not select Auto, the on-board graphics device will be present and enabled.
System setup 31
Table 6. Security
Option Description
Admin Password Allows you to set, change, and delete the admin password.
System Password Allows you to set, change, and delete the system password.
Internal HDD-0 Password Allows you to set, change, and delete the computer’s internal HDD.
Internal HDD-3 Password Allows you to set, change, and delete the computer’s internal HDD.
Strong Password This option lets you enable or disable strong passwords for the system.
Password Conguration Allows you to control the minimum and maximum number of characters allowed for a administrative
password and the system password. The range of characters is between 4 and 32.
Password Bypass This option lets you bypass the System (Boot) Password and the internal HDD password prompts
during a system restart.
• Disabled — Always prompt for the system and internal HDD password when they are set. This
option is disabled by default.
• Reboot Bypass — Bypass the password prompts on Restarts (warm boots).
NOTE: The system will always prompt for the system and internal HDD passwords when
powered on from the o state (a cold boot). Also, the system will always prompt for
passwords on any module bay HDDs that may be present.
Password Change This option lets you determine whether changes to the System and Hard Disk passwords are
permitted when an administrator password is set.
Allow Non-Admin Password Changes - This option is enabled by default.
UEFI Capsule Firmware Updates This option controls whether this system allows BIOS updates via UEFI capsule update packages.
This option is selected by default. Disabling this option will block BIOS updates from services such as
Microsoft Windows Update and Linux Vendor Firmware Service (LVFS)
TPM 1.2 Security Allows you to control whether the Trusted Platform Module (TPM) is visible to the operating system.
• TPM On (default)
• Clear
• PPI Bypass for Enable Commands
• PPI Bypass for Disable Commands
• Disabled
• Enabled (default)
Computrace This eld lets you Activate or Disable the BIOS module interface of the optional Computrace Service
from Absolute Software. Enables or disables the optional Computrace service designed for asset
management.
•Deactivate - This option is selected by default.
• Disable
• Activate
CPU XD Support Allows you to enable or disable the Execute Disable mode of the processor. This option is enabled by
default.
Admin Setup Lockout Allows you to enable or disable the option to enter Setup when an Administrative password is set.
This option is not set by default.
Table 7. Secure Boot
Option Description
Secure Boot Enable Allows you to enable or disable Secure Boot feature
32 System setup
Option Description
• Disable (selected by default)
• Enable
Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode. The
Enable Custom Mode option is disabled by default. The options are:
• PK (default)
• KEK
• db
• dbx
If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear. The
options are:
•Save to File- Saves the key to a user-selected le
•Replace from File- Replaces the current key with a key from a user-selected le
•Append from File- Adds a key to the current database from a user-selected le
•Delete- Deletes the selected key
•Reset All Keys- Resets to default setting
•Delete All Keys- Deletes all the keys
NOTE: If you disable the Custom Mode, all the changes made will be erased and the
keys will restore to default settings.
Table 8. Intel Software Guard Extensions
Option Description
Intel SGX Enable Allows you to enable or disable the Intel Software Guard Extensions to provide a secured
environment for running code/storing sensitive information in the context of the main operating
system.
• Disabled (default)
• Enabled
Enclave Memory Size Allows you to set the Intel SGX Enclave Reserve Memory Size.
• 32 MB
• 64 MB (Disabled by default)
• 128 MB (Disabled by default)
Table 9. Performance
Option Description
Multi Core Support This eld species whether the process will have one or all cores
enabled. This option is enabled by default.
options:
• All (selected by default)
• 1
• 2
• 3
Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of the
processor. This option is enabled by default.
System setup 33
C States Control Allows you to enable or disable additional processor sleep states.
This option is enabled by default.
Limited CPUID Value Allows you to limit the maximum value of the processor standard
CPUID function. This options is disable by default.
Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the
processor. This option is enabled by default.
Table 10. Power Management
Option Description
AC Recovery Determines how the system responds when AC power is re-applied after a power loss. You can set
the AC Recovery to:
• Power O
• Power On
• Last Power State
This option is Power O by default.
Auto On Time Sets time to automatically turn on the computer. Time is kept in standard 12-hour format
(hour:minutes:seconds). Change the startup time by typing the values in the time and AM/PM elds.
NOTE: This feature does not work if you turn o your computer using the switch on a
power strip or surge protector or if Auto Power is set to disabled.
Deep Sleep Control Allows you to dene the controls when Deep Sleep is enabled.
• Disabled
• Enabled in S5 only
• Enabled in S4 and S5
This option is Enabled in S4 and S5 by default.
Fan Control Override Allows you to determine the speed of the system fan. When this option is enabled, the system fan
runs at the maximum speed. This option is disabled by default.
USB Wake Support Allows you to enable the USB devices to wake the computer from standby mode. The option "Enable
USB Wake Support" is selected by default
Wake on LAN/WWAN This option allows the computer to power up from the o state when triggered by a special LAN
signal. This feature only works when the computer is connected to AC power supply.
•Disabled - Does not allows the system to power on by special LAN signals when it receives a
wake-up signal from the LAN or wireless LAN.
•LAN or WLAN - Allows the system to be powered on by special LAN or wireless LAN signals.
•LAN Only - Allows the system to be powered on by special LAN signals.
•LAN with PXE Boot - A wakeup packet sent to the system in either the S4 or S5 state, that will
cause the system to wake-up and immediately boot to PXE.
•WLAN Only - Allows the system to be powered on by special WLAN signals.
This option is Disabled by default.
Block Sleep Allows you to block entering to sleep (S3 state) in OS environment. This option is disabled by default.
Intel Ready Mode Allows you to enable the capability of Intel Ready Mode Technology. This option is disabled by default.
34 System setup
Table 11. POST Behavior
Option Description
Numlock LED Allows you to enable or disable the Numlock feature when your computer starts. This option is
enabled by default.
Keyboard Errors Allows you to enable or disable the keyboard error reporting when the computer starts. This option is
enabled by default.
Fast Boot This option can speed up the boot process by bypassing some compatibility steps:
• Minimal — The system boots quickly, unless the BIOS has been updated, memory changed, or
the previous POST did not complete.
• Thorough — The system does not skip any steps in the boot process.
• Auto — This allows the operating system to control this setting (this works only when the
operating system supports Simple Boot Flag).
This option is set to Thorough by default.
Table 12. Manageability
Option Description
USB provision This option is not selected by default.
MEBx Hotkey This option is selected by default.
Table 13. Virtualization Support
Option Description
Virtualization This option species whether a Virtual Machine Monitor (VMM) can utilize the additional hardware
capabilities provided by Intel® Virtualization Technology. Enable Intel Virtualization Technology -
This option is disabled by default.
Table 14. Wireless
Option Description
Wireless Device Enable Allows you to enable or disable the internal wireless devices. All the options are enabled by default.
OPTIONS:
• WLAN/WiGig
• Bluetooth
Table 15. Maintenance
Option Description
Service Tag Displays the Service Tag of your computer.
Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is set by default.
SERR Messages Controls the SERR message mechanism. This option is set by default. Some graphics cards require
that the SERR message mechanism be disabled.
BIOS Downgrade Allows you to control ashing of the system rmware to the previous versions. This option is enabled
by default.
NOTE: If this option is not selected, the ashing of the system rmware to the previous
versions is blocked.
System setup 35
Option Description
Data Wipe Allows you to securely erase the data from all the available internal storages, such as HDD, SSD,
mSATA, and eMMC. The option Wipe on Next Boot is disabled by default.
BIOS recovery Allows you to recover the corrupted BIOS conditions from the recovery les on the primary hard
drive. The option BIOS Recovery from Hard Driveis selected by default
Table 16. System Logs
Option Description
BIOS Events Displays the system event log and allows you to:
• Clear Log
• Mark all Entries
Table 17. SupportAssist System Resolution
Option Description
Auto OS Recovery Threshold Options are: OFF, 1, 2 (default), 3.
Updating the BIOS
It is recommended to update your BIOS (System Setup), on replacing the system board or if an update is available. For laptops, ensure that
your computer battery is fully charged and connected to a power outlet
1 Restart the computer.
2 Go to Dell.com/support.
3 Enter the Service Tag or Express Service Code and click Submit.
NOTE: To locate the Service Tag, click Where is my Service Tag?
NOTE: If you cannot nd your Service Tag, click Detect My Product. Proceed with the instructions on
screen.
4 If you are unable to locate or nd the Service Tag, click the Product Category of your computer.
5 Choose the Product Type from the list.
6 Select your computer model and the Product Support page of your computer appears.
7 Click Get drivers and click View All Drivers.
The Drivers and Downloads page opens.
8 On the Drivers and Downloads screen, under the Operating System drop-down list, select BIOS.
9 Identify the latest BIOS le and click Download File.
You can also analyze which drivers need an update. To do this for your product, click Analyze System for Updates and follow the
instructions on the screen.
10 Select your preferred download method in the Please select your download method below window, click Download File.
The File Download window appears.
11 Click Save to save the le on your computer.
12 Click Run to install the updated BIOS settings on your computer.
Follow the instructions on the screen.
NOTE: It is recommended not to update the BIOS version for more than 3 revisions. For example: If you want to update the BIOS
from 1.0 to 7.0, then install version 4.0 rst and then install version 7.0.
36 System setup
Enabling smart power on
To enable Smart Power On and the ability to wake a system from S3, S4, and S5 sleep states with a move of a mouse or press of a key on
the keyboard, perform these steps:
1 Make sure the following BIOS settings under Power Management setup option are set as mentioned here:
•USB Wake Support as Enabled.
•Deep Sleep Control as Disabled.
2 Connect a keyboard, mouse, or wireless USB dongle to the Smart Power On USB port(s) on the back of your system.
3 Disable Fast Startup in the Operating System:
a Search and open Power options in the Start Menu.
b Click Choose what the power buttons do on the left side of the window.
c Under Shutdown settings, make sure Turn on fast startup is disabled.
4 Reboot your system so the changes can take eect. The next time when your system goes to sleep or is shut down, any use of the
mouse or keyboard will wake it up.
System setup 37
Software
Supported operating systems
The following list shows supported operating systems:
Table 18. Supported operating system
Supported operating systems Operating System Description
Microsoft Windows • Microsoft Windows 10 Home (64-bit)
• Microsoft Windows 10 (64-bit) Professional
• Microsoft Windows 7 (64-bit) Professional
NOTE: Microsoft Windows 7 is not supported with the
Intel 7th Generation processors.
Other • Ubuntu 16.04 LTS
• Neokylin V6.0
OS Media Support • Optional USB optical drive
Downloading drivers
1 Turn on the computer.
2 Go to Dell.com/support.
3 Click Product Support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your computer model.
4 Click Drivers and Downloads.
5 Select the operating system installed on your computer.
6 Scroll down the page and select the graphic driver to install.
7 Click Download File to download the graphic driver for your computer.
8 After the download is complete, navigate to the folder where you saved the graphic driver le.
9 Double-click the graphic driver le icon and follow the instructions on the screen.
Downloading the chipset driver
1 Turn on the computer.
2 Go to Dell.com/support.
3 Click Product Support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
4 Click Drivers and Downloads.
5 Select the operating system installed in your computer.
6 Scroll down the page, expand Chipset, and select your chipset driver.
5
38 Software
7 Click Download File to download the latest version of the chipset driver for your computer.
8 After the download is complete, navigate to the folder where you saved the driver le.
9 Double-click the chipset driver le icon and follow the instructions on the screen.
Intel chipset drivers
Verify if the Intel chipset drivers are already installed in the computer.
Table 19. Intel chipset drivers
Before installation After installation
Intel HD Graphics drivers
Verify if the Intel HD Graphics drivers are already installed in the computer.
Table 20. Intel HD Graphics drivers
Before installation After installation
Software 39
Troubleshooting your computer
You can troubleshoot your computer using indicators like diagnostic lights, and error messages during the operation of the computer.
Diagnostic power LED codes
Table 21. Diagnostic power LED codes
Power LED light status Possible cause Troubleshooting steps
O The computer is either turned
o or is not receiving power or in
Hibernation mode.
• Re-seat the power cable in
the power connector on the
back of the computer and
the electrical outlet.
• If the computer is plugged
into a power strip, ensure
that the power strip is
plugged into an electrical
outlet and is turned on. Also,
bypass power protection
devices, power strips, and
power extension cables to
verify that the computer
turns on properly.
• Ensure the electrical outlet is
working by testing it with
another device, such as a
lamp.
Steady/blinking amber Computer fails to complete
POST or processor failure. • Remove and reinstall any
cards.
• Remove and reinstall the
graphics card, if applicable.
• Ensure the power cable is
connected to the system
board and processor.
Blinking white light Computer is in sleep mode. • Press the power button to
bring the computer out of
the sleep mode.
• Ensure all power cables are
securely connected to the
system board.
• Ensure the main power cable
and front panel cable are
connected to the system
board.
Steady white The computer is fully functional
and in the On state.
If the computer is not
responding, do the following:
• Ensure the display is
connected and turned on.
6
40 Troubleshooting your computer
Power LED light status Possible cause Troubleshooting steps
• If the display is connected
and turned on, listen for a
beep code.
Diagnostic error messages
Table 22. Diagnostic error messages
Error messages Description
AUXILIARY DEVICE FAILURE The touchpad or external mouse may be faulty. For an external
mouse, check the cable connection. Enable the Pointing Device
option in the System Setup program.
BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly, put spaces in
the proper place, and used the correct path name.
CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed.
Contact Dell
CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the
computer.
DATA ERROR The hard drive cannot read the data.
DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated.
Reinstall the memory modules or, if necessary, replace them.
DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in Dell
Diagnostics.
DRIVE NOT READY The operation requires a hard drive in the bay before it can
continue. Install a hard drive in the hard drive bay.
ERROR READING PCMCIA CARD The computer cannot identify the ExpressCard. Reinsert the card
or try another card.
EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in non-volatile memory (NVRAM)
does not match the memory module installed in the computer.
Restart the computer. If the error appears again, Contact Dell
THE FILE BEING COPIED IS TOO LARGE FOR THE
DESTINATION DRIVE
The le that you are trying to copy is too large to t on the disk, or
the disk is full. Try copying the le to a dierent disk or use a larger
capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING
CHARACTERS: \ / : * ? " < > | -
Do not use these characters in lenames.
GATE A20 FAILURE A memory module may be loose. Reinstall the memory module or, if
necessary, replace it.
GENERAL FAILURE The operating system is unable to carry out the command. The
message is usually followed by specic information. For example,
Printer out of paper. Take the appropriate
action.
HARD-DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type. Shut down the
computer, remove the hard drive, and boot the computer from an
optical drive. Then, shut down the computer, reinstall the hard
drive, and restart the computer. Run the Hard Disk Drive tests in
Dell Diagnostics.
Troubleshooting your computer 41
Error messages Description
HARD-DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the computer.
Shut down the computer, remove the hard drive, and boot the
computer from an optical drive. Then, shut down the computer,
reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive tests in Dell
Diagnostics.
HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the computer.
Shut down the computer, remove the hard drive, and boot the
computer from an optical drive. Then, shut down the computer,
reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive tests in Dell
Diagnostics.
HARD-DISK DRIVE READ FAILURE The hard drive may be defective. Shut down the computer, remove
the hard drive, and boot the computer from an optical. Then, shut
down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the Hard
Disk Drive tests in Dell Diagnostics.
INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media, such
as an optical drive. Insert bootable media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN
SYSTEM SETUP PROGRAM
The system conguration information does not match the hardware
conguration. The message is most likely to occur after a memory
module is installed. Correct the appropriate options in the system
setup program.
KEYBOARD CLOCK LINE FAILURE For external keyboards, check the cable connection. Run the
Keyboard Controller test in Dell Diagnostics.
KEYBOARD CONTROLLER FAILURE For external keyboards, check the cable connection. Restart the
computer, and avoid touching the keyboard or the mouse during the
boot routine. Run the Keyboard Controller test in Dell Diagnostics.
KEYBOARD DATA LINE FAILURE For external keyboards, check the cable connection. Run the
Keyboard Controller test in Dell Diagnostics.
KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection.
Restart the computer, and avoid touching the keyboard or keys
during the boot routine. Run the Stuck Key test in Dell
Diagnostics.
LICENSED CONTENT IS NOT ACCESSIBLE IN
MEDIADIRECT
Dell MediaDirect cannot verify the Digital Rights Management
(DRM) restrictions on the le, so the le cannot be played.
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated. Reinstall the
memory module or, if necessary, replace it.
MEMORY ALLOCATION ERROR The software you are attempting to run is conicting with the
operating system, another program, or a utility. Shut down the
computer, wait for 30 seconds, and then restart it. Run the program
again. If the error message still appears, see the software
documentation.
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS,
READ VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated. Reinstall the
memory module or, if necessary, replace it.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated. Reinstall the
memory module or, if necessary, replace it.
42 Troubleshooting your computer
Error messages Description
MEMORY WRITE/READ FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated. Reinstall the
memory module or, if necessary, replace it.
NO BOOT DEVICE AVAILABLE The computer cannot nd the hard drive. If the hard drive is your
boot device, ensure that the drive is installed, properly seated, and
partitioned as a boot device.
NO BOOT SECTOR ON HARD DRIVE The operating system may be corrupted, Contact Dell.
NO TIMER TICK INTERRUPT A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics.
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME
PROGRAMS AND TRY AGAIN
You have too many programs open. Close all windows and open the
program that you want to use.
OPERATING SYSTEM NOT FOUND Reinstall the operating system. If the problem persists, Contact
Dell.
OPTIONAL ROM BAD CHECKSUM The optional ROM has failed. Contact Dell.
SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive. You
may have a defective sector or corrupted File Allocation Table (FAT)
on the hard drive. Run the Windows error-checking utility to check
the le structure on the hard drive. See Windows Help and
Support for instructions (click Start > Help and Support). If a large
number of sectors are defective, back up the data (if possible), and
then format the hard drive.
SEEK ERROR The operating system cannot nd a specic track on the hard drive.
SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics. If the message reappears,
Contact Dell.
TIME-OF-DAY CLOCK LOST POWER System conguration settings are corrupted. Connect your
computer to an electrical outlet to charge the battery. If the
problem persists, try to restore the data by entering the System
Setup program, then immediately exit the program. If the message
reappears, Contact Dell.
TIME-OF-DAY CLOCK STOPPED The reserve battery that supports the system conguration settings
may require recharging. Connect your computer to an electrical
outlet to charge the battery. If the problem persists, Contact Dell.
TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP
PROGRAM
The time or date stored in the system setup program does not
match the system clock. Correct the settings for the Date and
Time options.
TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics.
UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning, or a memory
module may be loose. Run the System Memory tests and the
Keyboard Controller test in Dell Diagnostics or Contact Dell.
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY Insert a disk into the drive and try again.
Troubleshooting your computer 43
System error messages
Table 23. System error messages
System message Description
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help in
resolving this problem, please note this
checkpoint and contact Dell Technical Support
The computer failed to complete the boot routine three consecutive
times for the same error.
CMOS checksum error RTC is reset, BIOS Setup default has been loaded.
CPU fan failure CPU fan has failed.
System fan failure System fan has failed.
Hard-disk drive failure Possible hard disk drive failure during POST.
Keyboard failure Keyboard failure or loose cable. If reseating the cable does not solve
the problem, replace the keyboard.
No boot device available No bootable partition on hard disk drive, the hard disk drive cable is
loose, or no bootable device exists.
• If the hard drive is your boot device, ensure that the cables are
connected and that the drive is installed properly and
partitioned as a boot device.
• Enter system setup and ensure that the boot sequence
information is correct.
No timer tick interrupt A chip on the system board might be malfunctioning or
motherboard failure.
NOTICE - Hard Drive SELF MONITORING SYSTEM has
reported that a parameter has exceeded its
normal operating range. Dell recommends that
you back up your data regularly. A parameter
out of range may or may not indicate a
potential hard drive problem
S.M.A.R.T error, possible hard disk drive failure.
44 Troubleshooting your computer
Technical specications
NOTE: Oerings may vary by region. For more information regarding the conguration of your computer
in:
• Windows 10, click or tap Start > Settings > System > About.
Topics:
• System specications
• Memory specications
• Video specications
• Audio specications
• Communication specications
• Storage specications
• Ports and connectors specications
• Power supply specications
• Physical dimension specications
• Controls and lights specications
• Environmental specications
System specications
Feature Specication
Processor type • 6th Generation Intel® Core™ i3/i5/i7
• 7th Generation Intel® Core™ i3/i5/i7
• 7th Generation Intel® Pentium® i5
• 6th Generation Intel® Pentium® i5
Total cache Up to 8 MB cache depending on processor type
Memory specications
Feature Specication
Type DDR4 SDRAM 2133 MHz / 2400 MHz
NOTE: If this product is purchased with Intel 6th Generation CPUs or 7th Generation Celeron dual core
CPU, the maximum MHz this product can achieve is 2133, though the memory material used is 2400
MHz.
Connectors Two DDR4 SODIMM slots
7
Technical specications 45
Feature Specication
Memory module
capacity
4 GB, 8 GB, and 16 GB
Minimum Memory 4 GB
Maximum Memory 32 GB
Memory
congurations 4 GB - 1x 4GB
8 GB - 2x 4GB
8 GB- 1x 8GB
16 GB-2x 8 GB
32 GB-2x 16GB
Video specications
Feature Specication
Video Controller -
Integrated
For Intel 7th generation processors:
• Intel HD 630 Graphics [with 7th Generation Core i3/i5/i7 CPU-GPU combo]
• Intel HD 610 Graphics [with 7th Generation Pentium CPU-GPU combo]
For Intel 6th generation processors:
• Intel HD 530 Graphics [with 6th Generation Core i3/i5/i7 CPU-GPU combo]
• Intel HD 510 Graphics [with 6th Generation Pentium CPU-GPU combo]
Audio specications
Feature Specication
Controller Realtek ALC3234 High Denition Audio Codec (integrated, supports multiple streaming)
Speaker (integrated) Dell AX210CR USB Stereo speakers (optional), AC411 External Speakers (optional), AC511 Sound Bar (optional)
Internal speaker
amplier
Integrated
Communication specications
Table 24. Communication specications
Feature Specication
Network adapter Integrated Intel® i219-V Gigabit1 Ethernet LAN 10/100/1000 (Remote Wake Up, PXE and
support)
Wireless (optional) • Intel® Dual-Band Wireless-AC 8265 Wi-Fi + BT 4.2 Wireless Card (2x2), MU-
MIMO-optional
• Intel® Dual-Band Wireless-AC 3165 Wi-Fi + BT 4.2 Wireless Card (1x1)-optional
46 Technical specications
Storage specications
Feature Specication
Hard drive One 2.5-inch HDD/SSD
Options supported:
• 2.5” 500GB SATA3 5400 RPM HDD
• 2.5” 500GB SATA3 7200 RPM HDD
• 2.5” 500GB SATA3 Solid State HYBRID HDD W/8GB FLASH
• 2.5” 500GB SATA3 7200 RPM SELF ENCRYPTING DRIVE (OPAL v2.0 compliant)
• 2.5” 1TB SATA3 7200RPM HDD
• 2.5” 2TB SATA3 5400 RPM HDD
• 2.5” 256GB SOLID STATE DRIVE Class 20
• 2.5” 512GB SOLID STATE DRIVE Class 20
One M.2 PCIe SSD
Options supported:
• M.2 SATA 128 GB Solid State Drive Class 20
• M.2 PCIe 256 GB Solid State Drive Class 40
• M.2 PCIe 512 GB Solid State Drive Class 40
• M.2 PCIe 1 TB Solid State Drive Class 40
Optical drive N/A
Ports and connectors specications
Table 25. Ports and connectors
Feature Specication
Front I/O ports Universal Audio Jack one
Line-out one
USB 3.1 Gen 1 one
USB 3.1 Gen 1 PowerShare one
Rear I/O ports USB 3.1 Gen 1 three
USB 3.1 Gen 1 port that supports
Smart Power On
one
HDMI Port one
DisplayPort one
Network port RJ-45 one
Power connector port one
I/O ports option for
• DisplayPort
• VGA port
• P/S2 keyboard and mouse
Technical specications 47
Feature Specication
• Serial port
Power supply specications
Feature Specication
Type 65W power adapter (EPS)
Frequency 47 Hz - 63 Hz
Voltage 90 VAC - 264 VAC
Input current 1.7A /1.0A
Coin cell battery 3 V CR2032 lithium coin cell
Physical dimension specications
Feature Specication
Height 182 mm (7.2 inches)
Width 360 mm (1.4 inches)
Depth 178 mm (7 inches)
Weight 1.18 kg (2.60 lb)
Controls and lights specications
Feature Specication
Power button light White light — Solid white light indicates power-on state; blinking white light indicates sleep state of the computer.
Hard Drive activity
light
White light — Blinking white light indicates that the computer is reading data from or writing data to the hard
drive.
Back panel:
Link integrity light on
integrated network
adapter :
Green — a good 10 Mbps or 100 Mbps connection exists between the network and the computer.
Orange — a good 1000 Mbps connection exists between the network and the computer.
O (no light) — the computer is not detecting a physical connection to the network.
Network activity
light on integrated
network adapter
Yellow light — A blinking yellow light indicates that network activity is present.
Power supply
diagnostic light
Green light — The power supply is turned on and is functional. The power cable must be connected to the power
connector (at the back of the computer) and the electrical outlet.
Environmental specications
Temperature Specications
Operating 0°C to 35°C (32°F to 95°F)
Storage –40°C to 65°C (–40°F to 149°F)
48 Technical specications
Relative humidity
(maximum)
Specications
Operating 10 % to 90 % (non condensing)
Storage 5 % to 95 % (non condensing)
Maximum
vibration:
Specications
Operating 0.66 GRMS
Storage 1.30 GRMS
Maximum shock: Specications
Operating 110 G
Storage 160 G
Altitude
(maximum)
Specications
Operating –15.2 m to 3048 m (–50 to 10,000 ft)
Storage –15.20 m to 10,668 m (–50 ft to 35,000 ft)
Airborne
contaminant level
G2 or lower as dened by ANSI/ISA-S71.04-1985
Technical specications 49
Contacting Dell
NOTE: If you do not have an active Internet connection, you can nd contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services
may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Go to Dell.com/support.
2 Select your support category.
3 Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4 Select the appropriate service or support link based on your need.
8
50 Contacting Dell