Table of Contents
- Dell Storage NX3230 Systems Owner's Manual
- About your system
- Documentation resources
- Technical specifications
- Initial system setup and configuration
- Pre-operating system management applications
- Installing and removing system components
- Safety instructions
- Before working inside your system
- After working inside your system
- Recommended tools
- Front bezel (optional)
- Removing the system cover
- Installing the system cover
- Inside the system
- Cooling shroud
- System memory
- Hard drives
- Removing a 3.5-inch hard drive blank
- Installing a 3.5-inch hard drive blank
- Removing a 2.5 inch hard drive blank (rear)
- Installing a 2.5 inch hard drive blank (rear)
- Removing a hot swappable hard drive or solid state drive
- Installing a hot swappable hard drive
- Removing hard drive from hard-drive carrier
- Installing hard drive into hard-drive carrier
- Cooling fans
- Cooling fan assembly
- Expansion cards and expansion card riser
- Expansion card installation guidelines
- Removing an expansion card from expansion card riser 2 or 3
- Installing an expansion card into the expansion card riser 2 or 3
- Removing an expansion card from the expansion card riser 1
- Installing an expansion card into the expansion card riser 1
- Removing the riser 1 blank
- Installing the riser 1 blank
- Removing expansion card risers
- Installing expansion card risers
- SD vFlash card (optional)
- Integrated storage controller card
- Network daughter card
- Processors and heat sinks
- PCIe card holder
- Cable retention bracket
- Power supply units
- System battery
- Hard disk drive backplane
- Control panel
- System board
- Trusted Platform Module
- Using system diagnostics
- Jumpers and connectors
- Troubleshooting your system
- Safety first — for you and your system
- Troubleshooting system startup failure
- Troubleshooting external connections
- Troubleshooting the video subsystem
- Troubleshooting a USB device
- Troubleshooting iDRAC Direct (USB XML configuration)
- Troubleshooting iDRAC Direct (Laptop connection)
- Troubleshooting a serial I/O device
- Troubleshooting a NIC
- Troubleshooting a wet system
- Troubleshooting a damaged system
- Troubleshooting the system battery
- Troubleshooting power supply units
- Troubleshooting cooling problems
- Troubleshooting cooling fans
- Troubleshooting system memory
- Troubleshooting an internal USB key
- Troubleshooting an SD card
- Troubleshooting a hard drive or SSD
- Troubleshooting a storage controller
- Troubleshooting expansion cards
- Troubleshooting processors
- System messages
- Getting help
DELL NX3230 User Manual
Displayed below is the user manual for NX3230 by DELL which is a product in the NAS & Storage Servers category. This manual has pages.
Related Manuals
Dell Storage NX3230 Systems
Owner's Manual
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
2017 - 04
Rev. A01
Contents
1 About your system..........................................................................................................................................7
Back-panel features and indicators..................................................................................................................................7
Front-panel features and indicators.................................................................................................................................8
Diagnostic indicators on the front panel..........................................................................................................................9
Hard drive indicator codes................................................................................................................................................11
iDRAC Direct LED indicator codes..................................................................................................................................12
NIC indicator codes.......................................................................................................................................................... 13
Power supply unit indicator codes..................................................................................................................................13
Locating Service Tag of your system............................................................................................................................. 16
2 Documentation resources............................................................................................................................. 17
3 Technical specications................................................................................................................................19
4 Initial system setup and conguration.......................................................................................................... 24
Setting up your system................................................................................................................................................... 24
Options to set up iDRAC IP address..............................................................................................................................24
Log in to iDRAC................................................................................................................................................................ 24
Managing your system remotely....................................................................................................................................25
Methods to download rmware and drivers.................................................................................................................25
5 Pre-operating system management applications..........................................................................................26
Options to manage the pre-operating system applications........................................................................................26
System Setup................................................................................................................................................................... 26
Viewing System Setup.............................................................................................................................................. 26
System Setup details.................................................................................................................................................26
System BIOS...............................................................................................................................................................27
iDRAC Settings utility................................................................................................................................................ 44
Device Settings.......................................................................................................................................................... 45
Dell Lifecycle Controller...................................................................................................................................................45
Embedded systems management............................................................................................................................45
Boot Manager...................................................................................................................................................................46
Viewing Boot Manager..............................................................................................................................................46
Boot Manager main menu........................................................................................................................................ 46
PXE boot...........................................................................................................................................................................46
6 Installing and removing system components................................................................................................ 47
Safety instructions...........................................................................................................................................................47
Before working inside your system................................................................................................................................48
After working inside your system...................................................................................................................................48
Recommended tools........................................................................................................................................................48
Front bezel (optional)...................................................................................................................................................... 48
Removing the front bezel..........................................................................................................................................49
Contents 3
Installing the optional front bezel............................................................................................................................. 49
Removing the system cover...........................................................................................................................................50
Installing the system cover.............................................................................................................................................50
Inside the system..............................................................................................................................................................51
Cooling shroud.................................................................................................................................................................. 51
Removing the cooling shroud...................................................................................................................................52
Installing the cooling shroud..................................................................................................................................... 52
System memory............................................................................................................................................................... 53
General memory module installation guidelines......................................................................................................53
Mode-specic guidelines.......................................................................................................................................... 54
Sample memory congurations................................................................................................................................54
Removing memory modules.....................................................................................................................................56
Installing memory modules........................................................................................................................................58
Hard drives........................................................................................................................................................................59
Removing a 3.5-inch hard drive blank..................................................................................................................... 59
Installing a 3.5-inch hard drive blank....................................................................................................................... 60
Removing a 2.5 inch hard drive blank (rear)........................................................................................................... 61
Installing a 2.5 inch hard drive blank (rear)..............................................................................................................61
Removing a hot swappable hard drive or solid state drive................................................................................... 62
Installing a hot swappable hard drive.......................................................................................................................63
Removing hard drive from hard-drive carrier......................................................................................................... 65
Installing hard drive into hard-drive carrier............................................................................................................. 65
Cooling fans......................................................................................................................................................................66
Removing a cooling fan.............................................................................................................................................66
Installing a cooling fan................................................................................................................................................67
Cooling fan assembly ......................................................................................................................................................68
Removing the cooling fan assembly........................................................................................................................ 68
Installing the cooling fan assembly.......................................................................................................................... 69
Expansion cards and expansion card riser.................................................................................................................... 70
Expansion card installation guidelines......................................................................................................................70
Removing an expansion card from expansion card riser 2 or 3............................................................................72
Installing an expansion card into the expansion card riser 2 or 3......................................................................... 74
Removing an expansion card from the expansion card riser 1..............................................................................75
Installing an expansion card into the expansion card riser 1.................................................................................. 77
Removing the riser 1 blank........................................................................................................................................ 78
Installing the riser 1 blank.......................................................................................................................................... 79
Removing expansion card risers...............................................................................................................................79
Installing expansion card risers................................................................................................................................. 83
SD vFlash card (optional)................................................................................................................................................83
Removing the optional SD vFlash card................................................................................................................... 83
Removing the vFlash media unit..............................................................................................................................84
Installing the vFlash media unit................................................................................................................................ 85
Integrated storage controller card................................................................................................................................. 86
Removing integrated storage controller card......................................................................................................... 86
Installing integrated storage controller card............................................................................................................87
Network daughter card...................................................................................................................................................88
Removing the network daughter card ................................................................................................................... 88
4Contents
Installing the network daughter card.......................................................................................................................89
Processors and heat sinks.............................................................................................................................................. 90
Removing a processor................................................................................................................................................91
Installing a processor................................................................................................................................................. 93
PCIe card holder.............................................................................................................................................................. 95
Removing the PCIe card holder............................................................................................................................... 96
Installing PCIe card holder........................................................................................................................................ 96
Opening and closing the PCIe card holder latch.................................................................................................... 97
Cable retention bracket...................................................................................................................................................98
Removing the cable retention bracket.................................................................................................................... 98
Installing the cable retention bracket.......................................................................................................................99
Power supply units...........................................................................................................................................................99
Hot spare feature..................................................................................................................................................... 100
Removing the power supply unit blank..................................................................................................................100
Installing the power supply unit blank.....................................................................................................................101
Removing an AC power supply unit....................................................................................................................... 102
Installing an AC power supply unit..........................................................................................................................103
Wiring instructions for a DC power supply unit....................................................................................................104
Removing a DC power supply unit.........................................................................................................................105
Installing a DC power supply unit........................................................................................................................... 106
System battery................................................................................................................................................................107
Replacing system battery........................................................................................................................................ 107
Hard disk drive backplane..............................................................................................................................................108
Removing HDD backplane.......................................................................................................................................109
Installing HDD backplane..........................................................................................................................................112
Removing the optional HDD backplane (back)..................................................................................................... 113
Installing the optional HDD backplane (back)........................................................................................................114
Control panel....................................................................................................................................................................115
Removing the control panel ....................................................................................................................................115
Installing the control panel ...................................................................................................................................... 116
Removing the I/O panel .......................................................................................................................................... 117
Installing the I/O panel..............................................................................................................................................118
System board...................................................................................................................................................................119
Removing system board...........................................................................................................................................119
Installing system board.............................................................................................................................................122
Trusted Platform Module...............................................................................................................................................123
Installing the Trusted Platform Module..................................................................................................................124
Initializing the TPM for BitLocker users.................................................................................................................124
Initializing the TPM for TXT users..........................................................................................................................125
7 Using system diagnostics........................................................................................................................... 126
Dell Embedded System Diagnostics.............................................................................................................................126
When to use the Embedded System Diagnostics................................................................................................ 126
Running the Embedded System Diagnostics from Boot Manager.....................................................................126
Running the Embedded System Diagnostics from the Dell Lifecycle Controller.............................................. 126
System diagnostic controls......................................................................................................................................127
Contents 5
8 Jumpers and connectors ........................................................................................................................... 128
System board jumper settings...................................................................................................................................... 128
System board connectors............................................................................................................................................. 129
Disabling forgotten password........................................................................................................................................ 131
9 Troubleshooting your system......................................................................................................................132
Safety rst — for you and your system...................................................................................................................... 132
Troubleshooting system startup failure........................................................................................................................132
Troubleshooting external connections......................................................................................................................... 133
Troubleshooting the video subsystem..........................................................................................................................133
Troubleshooting a USB device...................................................................................................................................... 133
Troubleshooting iDRAC Direct (USB XML conguration)......................................................................................... 134
Troubleshooting iDRAC Direct (Laptop connection)..................................................................................................134
Troubleshooting a serial I/O device.............................................................................................................................. 134
Troubleshooting a NIC....................................................................................................................................................135
Troubleshooting a wet system...................................................................................................................................... 135
Troubleshooting a damaged system.............................................................................................................................136
Troubleshooting the system battery.............................................................................................................................137
Troubleshooting power supply units............................................................................................................................. 137
Troubleshooting power source problems............................................................................................................... 137
Power supply unit problems.................................................................................................................................... 138
Troubleshooting cooling problems................................................................................................................................ 138
Troubleshooting cooling fans.........................................................................................................................................139
Troubleshooting system memory..................................................................................................................................139
Troubleshooting an internal USB key........................................................................................................................... 140
Troubleshooting an SD card.......................................................................................................................................... 140
Troubleshooting a hard drive or SSD............................................................................................................................ 141
Troubleshooting a storage controller............................................................................................................................142
Troubleshooting expansion cards..................................................................................................................................142
Troubleshooting processors...........................................................................................................................................143
System messages...........................................................................................................................................................143
Warning messages....................................................................................................................................................143
Diagnostic messages................................................................................................................................................144
Alert messages..........................................................................................................................................................144
10 Getting help..............................................................................................................................................145
Contacting Dell............................................................................................................................................................... 145
Documentation feedback.............................................................................................................................................. 145
Quick Resource Locator ............................................................................................................................................... 145
6Contents
About your system
The Dell Storage NX3230 is a rack system that supports up to two processors based on the Intel Haswell E5-2600 v3 processor family, up
to 24 DIMMs, and storage capacity up to 12 internal, hot-swappable 3.5-inch hard disk drives (HDDs) or solid state drives (SSDs).
Back-panel features and indicators
Figure 1. Back-panel features and indicators
Table 1. Back-panel features and indicators
Item Indicator, button, or connector Icon Description
1 System identication button The identication buttons on the front and back panels can be used
to locate a particular system within a rack.
When one of these buttons is pressed, the system status indicator
on the back ashes until one of the buttons is pressed again.
Press to toggle the system ID on and o.
If the system stops responding during POST, press and hold the
system ID button for more than ve seconds to enter BIOS
progress mode.
To reset iDRAC (if not disabled in F2 iDRAC setup), press and hold
the button for more than 15 seconds.
2 System identication connector Connects the optional system status indicator assembly through
the optional cable management arm.
3 iDRAC8 Enterprise port Dedicated management port.
4 Half-height PCIe expansion-card
slot (3)
Allows you to connect up to three half-height PCI Express
expansion cards.
5 Serial connector Allows you to connect a serial device to the system.
6 Video connector Allows you to connect a VGA display to the system.
1
About your system 7
Item Indicator, button, or connector Icon Description
7 USB connector (2) Allows you to connect USB drives to the system. The ports are USB
3.0-compliant.
8 Full-height PCIe expansion-card
slot (3)
Allows you to connect up to three full-height PCI Express expansion
cards.
9 Ethernet connector (4) Four integrated 10/100/1000 Mbps NIC connectors
Or
Four integrated connectors that include:
• Two 10/100/1000 Mbps NIC connectors
• Two 100 Mbps/1 Gbps/10 Gbps SFP+/10 GbE T connectors
10 Power supply unit (PSU1) AC 750 W, or 1100 W
Or
DC 750 W or 1100 W
11 Power supply unit (PSU2)
12 vFlash media card slot Allows you to insert a vFlash media card.
13 HDD (2) (back) Up to two hot-swappable 2.5-inch HDDs.
Front-panel features and indicators
Figure 2. Front-panel features and indicators (twelve 3.5-inch HDD chassis)
Table 2. Front-panel features and indicators
Item Indicator, Button, or Connector Icon Description
1 Diagnostic indicators The diagnostic indicators glow to display error status.
2 System identication button The identication buttons on the front and back panels can be used
to locate a particular system within a rack. When one of these
buttons is pressed, the system status indicator on the back ashes
until one of the buttons is pressed again.
Press to toggle the system ID on and o.
If the system stops responding during POST, press and hold the
system ID button for more than ve seconds to enter BIOS
progress mode.
8 About your system
Item Indicator, Button, or Connector Icon Description
To reset the iDRAC (if not disabled in F2 iDRAC setup), press and
hold the button for more than 15 seconds.
3 Power-on indicator, power
button
The power-on indicator glows when the system power is on. The
power button controls the power supply output to the system.
NOTE: On ACPI-compliant operating systems, turning o
the system using the power button causes the system to
perform a graceful shutdown before power to the system
is turned o.
4 NMI button Used to troubleshoot software and device driver errors when
running certain operating systems. This button can be pressed
using the end of a paper clip.
Use this button only if directed to do so by qualied support
personnel or by the operating system's documentation.
5 Information tag A slide-out label panel which allows you to record system
information such as Service Tag, NIC, MAC address, and so on as
per your need.
6 HDDs Up to twelve 3.5-inch hot-swappable HDDs.
7 USB management port/iDRAC
Direct
Allows you to connect USB devices to the system or provides
access to the iDRAC Direct features. For more information, see the
Integrated Dell Remote Access Controller User’s Guide at
Dell.com/esmmanuals. The USB management port is USB 2.0-
compliant.
NOTE: If the system is connected to a power source and
an issue is detected, the LCD glows amber regardless of
whether the system is turned on or turned o.
8 iDRAC Direct LED indicator The indicator glows to display error status.
9 Video connector Allows you to connect a VGA display to the system.
10 Quick Sync (optional) NOTE: By default, the Quick Sync option is not available
for the Dell Storage NX3230 system.
Indicates a Quick Sync enabled system. The Quick Sync feature is
optional and requires a Quick Sync bezel. This feature allows
management of the system using mobile devices. This feature
aggregates hardware/rmware inventory and various system level
diagnostic/error information that can be used in troubleshooting the
system. For more information, see the Integrated Dell Remote
Access Controller User’s Guide at Dell.com/esmmanuals.
Diagnostic indicators on the front panel
NOTE: The diagnostic indicators are not present if the system is equipped with an LCD display.
NOTE: No diagnostic indicators are lit when the system is turned o. To start the system, plug it into a working power source and
press the power button.
About your system 9
Table 3. Diagnostic indicators
Icon Description Condition Corrective action
Health indicator The indicator turns solid blue if the
system is in good health.
None required.
The indicator ashes amber:
• When the system is turned on.
• When the system is in standby.
• If any error condition exists. For
example, a failed fan, PSU, or a
hard drive.
Check the System Event Log or system messages for the
specic issue. For more information about error
messages, see the Dell Event and Error Messages
Reference Guide at Dell.com/openmanagemanuals >
OpenManage software.
The POST process is interrupted without any video
output due to invalid memory congurations. See the
Getting help section.
Hard drive
indicator
The indicator ashes amber if there is
a hard drive error.
Check the System Event Log to determine the hard drive
that has an error. Run the appropriate Online Diagnostics
test. Restart the system and run embedded diagnostics
(ePSA). If the hard drives are congured in a RAID array,
restart the system and enter the host adapter
conguration utility program.
Electrical indicator The indicator ashes amber if the
system experiences an electrical error
(for example, voltage out of range, or
a failed power supply unit (PSU) or
voltage regulator).
Check the System Event Log or system messages for the
specic issue. If it is due to a problem with the PSU,
check the LED on the PSU. Reseat the PSU. If the
problem persists, see the Getting help section.
Temperature
indicator
The indicator ashes amber if the
system experiences a thermal error
(for example, the ambient
temperature is out of range or fan
failure).
Ensure that none of the following conditions exist:
• A cooling fan has been removed or has failed.
• System cover, cooling shroud, EMI ller panel,
memory module blank, or back ller bracket is
removed.
• Ambient temperature is too high.
• External airow is obstructed.
See the Getting help section.
Memory indicator The indicator ashes amber if a
memory error occurs.
Check the system event log or system messages for the
location of the failed memory. Reseat the memory
module. If the problem persists, see the Getting help
section.
Related links
Getting help
10 About your system
Hard drive indicator codes
Each hard drive carrier has an activity indicator and a status indicator. The indicators provide information about the current status of the
hard drive. The activity LED indicates whether hard drive is currently in use or not. The status LED indicates the power condition of the
hard drive.
Figure 3. Hard drive indicators
1hard drive activity indicator 2 hard drive status indicator
3 hard drive
NOTE: If the hard drive is in the Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does
not turn on.
Table 4. Hard drive indicator codes
Drive-status indicator pattern (RAID only) Condition
Flashes green twice per second Identifying drive or preparing for removal.
O Drive ready for insertion or removal.
NOTE: The drive status indicator remains o until all hard
drives are initialized after the system is turned on. Drives are
not ready for insertion or removal during this time.
Flashes green, amber, and then turns o Predicted drive failure
Flashes amber four times per second Drive failed
Flashes green slowly Drive rebuilding
Steady green Drive online
Flashes green for three seconds, amber for three seconds, and
then turns o after six seconds
Rebuild stopped
About your system 11
iDRAC Direct LED indicator codes
The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem.
NOTE: The iDRAC Direct LED indicator does not turn on when the USB port is used in the USB mode.
Figure 4. iDRAC Direct LED indicator
1iDRAC Direct status indicator
The iDRAC Direct LED indicator table describes iDRAC Direct activity when conguring iDRAC Direct by using the management port (USB
XML Import).
Table 5. iDRAC Direct LED indicators
Convention iDRAC Direct LED
indicator pattern
Condition
A Green Turns green for a minimum of two seconds to indicate the start and end of a le transfer.
B Flashing green Indicates le transfer or any operation tasks.
C Green and turns o Indicates that the le transfer is complete.
D Not lit Indicates that the USB is ready to be removed or that a task is complete.
The following table describes iDRAC Direct activity when conguring iDRAC Direct by using your laptop and cable (Laptop Connect):
Table 6. iDRAC Direct LED indicator patterns
iDRAC Direct LED
indicator pattern
Condition
Solid green for two seconds Indicates that the laptop is connected.
Flashing green (on for two
seconds and o for two
seconds)
Indicates that the laptop connected is recognized.
Turns o Indicates that the laptop is unplugged.
12 About your system
NIC indicator codes
EachThe NIC on the back panel has an indicator that provides information about the network activity and link status. The activity LED
indicates whether the NIC is currently connected or not. The link LED indicates the speed of the connected network.
Figure 5. NIC indicators
1link indicator 2 activity indicator
Table 7. NIC indicators
Convention Status Condition
A Link and activity indicators are o The NIC is not connected to the network.
B Link indicator is green The NIC is connected to a valid network at its
maximum port speed (1 Gbps or 10 Gbps).
C Link indicator is amber The NIC is connected to a valid network at less than
its maximum port speed.
D Activity indicator is ashing green Network data is being sent or received.
Power supply unit indicator codes
AC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator and DC PSUs have an LED that serves as
an indicator. The indicator shows whether power is present or a power fault has occurred.
About your system 13
Figure 6. AC PSU status indicator
1 AC PSU status indicator/handle
Table 8. AC PSU status indicators
Convention Power indicator
pattern
Condition
A Green A valid power source is connected to the PSU and the PSU is operational.
B Flashing green When the rmware of the PSU is being updated, the PSU handle ashes green.
C Flashing green and
turns o
When hot-adding a PSU, the PSU handle ashes green ve times at 4 Hz rate and turns
o. This indicates a PSU mismatch with respect to eciency, feature set, health status,
and supported voltage.
NOTE: Ensure that both the PSUs are of the same capacity.
CAUTION: For AC PSUs, use only PSUs with the Extended Power Performance
(EPP) label on the back.
NOTE: Mixing PSUs from previous generations of Dell PowerEdge servers can
result in a PSU mismatch condition or failure to turn the system on.
D Flashing amber Indicates a problem with the PSU.
CAUTION: When correcting a PSU mismatch, replace only the PSU with the
ashing indicator. Swapping the PSU to make a matched pair can result in an
error condition and unexpected system shutdown. To change from a high output
conguration to a low output conguration or vice versa, you must turn o the
system.
CAUTION: AC PSUs support both 220 V and 110 V input voltages with the
exception of Titanium PSUs, which support only 220 V. When two identical
PSUs receive dierent input voltages, they can output dierent wattages, and
trigger a mismatch.
CAUTION: If two PSUs are used, they must be of the same type and have the
same maximum output power.
14 About your system
Convention Power indicator
pattern
Condition
CAUTION: Combining AC and DC PSUs is not supported and triggers a
mismatch.
E Not lit Power is not connected.
Figure 7. DC PSU status indicator
1DC PSU status indicator
Table 9. DC PSU status indicators
Convention Power indicator pattern Condition
A Green A valid power source is connected to the PSU and that the PSU is operational.
B Flashing green When hot-adding a PSU, the PSU indicator ashes green. This indicates that there is a
PSU mismatch with respect to eciency, feature set, health status, and supported
voltage. Ensure that both the PSUs are of the same capacity.
C Flashing amber Indicates a problem with the PSU.
CAUTION: When correcting a PSU mismatch, replace only the PSU with the
ashing indicator. Swapping the PSU to make a matched pair can result in an
error condition and unexpected system shutdown. To change from a High
Output conguration to a Low Output conguration or vice versa, you must
turn o the system.
CAUTION: AC PSU support both 220 V and 110 V input voltages with the
exception of Titanium PSU, which support only 220 V. When two identical PSU
receive dierent input voltages, they can output dierent wattages, and
trigger a mismatch.
CAUTION: If two PSU are used, they must be of the same type and have the
same maximum output power.
About your system 15
Convention Power indicator pattern Condition
CAUTION: Combining AC and DC PSU is not supported and triggers a
mismatch.
D Not lit Power is not connected.
Locating Service Tag of your system
Your system is identied by a unique Express Service Code and Service Tag number. The Express Service Code is and Service Tag are
found on the front of the system by pulling out the information tag. Alternatively, the information may be on a sticker on the chassis of the
system. This information is used by Dell to route support calls to the appropriate personnel.
16 About your system
Documentation resources
This section provides information on the documentation resources for your server.
Table 10. Documentation resources for Dell Storage NX3230 NAS system
Task Document Location
Setting up your server For information about installing the server into a
rack, see the Rack documentation included with
your rack solution
Dell.com/storagemanuals
For information about turning on the server and
the technical specications of your system, see the
Getting Started With Your System that shipped
with your system.
For information about Getting Started With Your
System that shipped with your system or the
Technical specications section in this document.
For information about overview of procedures for
setting up the storage system and internal storage,
see Setting Up Your Dell Storage NX3230 Network
Attached Storage System
Conguring your system For information about conguring, managing,
updating, and restoring the system, see the Dell
Storage Network Attached Storage (NAS)
Systems Running Windows Storage Server 2016 or
2012 R2 Administrator's Guide.
Dell.com/storagemanuals
For information about the iDRAC features,
conguring and logging in to iDRAC, and managing
your system remotely, see the Integrated Dell
Remote Access Controller User's Guide.
Dell.com/idracmanuals
For information about understanding Remote
Access Controller Admin (RACADM)
subcommands and supported RACADM interfaces,
see the RACADM Command Line Reference Guide
for iDRAC.
Dell.com/idracmanuals
For information about updating drivers and
rmware, see the Download rmware and drivers
section in this document.
Dell.com/support/drivers
Deploying your system For information about deploying the hardware and
installing the software on the appliance, see the
Dell Storage Network Attached Storage (NAS)
Systems Running Windows Storage Server 2016 or
2012 R2 Troubleshooting Guide
Dell.com/storagemanuals
Managing your system For information about the features of the Dell
OpenManage Systems Management, see the Dell
Dell.com/openmanagemanuals
2
Documentation resources 17
Task Document Location
OpenManage Systems Management Overview
Guide.
For information about setting up, using, and
troubleshooting OpenManage, see the Dell
OpenManage Server Administrator User’s Guide.
Dell.com/openmanagemanuals
For information about installing, using, and
troubleshooting Dell OpenManage Essentials, see
the Dell OpenManage Essentials User’s Guide
Dell.com/openmanagemanuals
For information about installing and using Dell
System E-Support Tool (DSET), see the Dell
System E-Support Tool (DSET) User's Guide.
Dell.com/DSET
For information about installing and using Active
System Manager (ASM), see the Active System
Manager User’s Guide.
Dell.com/asmdocs
Managing your system For understanding the features of Dell Lifecycle
Controller (LCC), see the Dell Lifecycle Controller
User’s Guide.
Dell.com/idracmanuals
For information about partner programs enterprise
systems management, see the OpenManage
Connections Enterprise Systems Management
documents.
Dell.com/
omconnectionsenterprisesystemsmanagement
For information about connections and client
systems management, see the OpenManage
Connections Client Systems Management
documentation.
Dell.com/dellclientcommandsuitemanuals
Working with the Dell
PowerEdge RAID controllers
For information on understanding the features of
the Dell PowerEdge RAID controllers (PERC) and
deploying the PERC cards, see the Storage
controller documentation.
Dell.com/storagecontrollermanuals
Understanding event and error
messages
For information on checking the event and error
messages generated by the system rmware and
agents that monitor system components, see the
Dell Event and Error Messages Reference Guide
Dell.com/openmanagemanuals > OpenManage
software
18 Documentation resources
Technical specications
Table 11. Processor specications
Processor
Processor type One or two Haswell processor E5-2600 v3 product family
Table 12. Power specications
Power
AC power supply (per power supply)
Wattage 750 W, or 1100 W
Heat dissipation
NOTE: Heat dissipation is calculated using the power
supply wattage rating.
2891 BTU/hr maximum (750 W power supply)
2843 BTU/hr maximum (750 W Titanium power supply)
4100 BTU/hr maximum (1100 W power supply)
4416 BTU/hr maximum (DC1100W power supply)
2891 BTU/hr maximum (750 W mixed mode power supply)
Voltage
NOTE: This system is also designed to be connected to
IT power systems with a phase to phase voltage not
exceeding 230 V.
100–240 V AC, autoranging, 50/60 Hz
Or
200–240 V AC, autoranging, 50/60 Hz, for 750 W Titanium power
supply
Table 13. Expansion bus specication
Expansion Bus
Bus type PCI Express Generation 3
Expansion cards For a list of supported expansion cards, see the Expansion cards
and expansion-card risers section in this document.
Expansion slots using riser card:
Riser 1 (Slot 1) One half-height, low-prole x8 link
(Slot 2) One half-height, low-prole x8 link
(Slot 3) One half-height, low-prole x8 link
Riser 2 (Slot 4) One full-height, full-length x16 link
NOTE: To use slots 1–4, both the processors must be
installed.
(Slot 5) One full-height, full-length x8 link
3
Technical specications 19
Expansion Bus
Riser 3 (default) (Slot 6) One full-height, full-length x8 link
(Slot 7) One full-height, full-length x8 link
Riser 3 (alternate for GPU) (Slot 6) One full-height, full-length x16 link
Table 14. Memory specications
Memory
Architecture 1333 MT/s, 1600 MT/s, 1866 MT/s, or 2133 MT/s DDR4
registered, load-reduced Error Correcting Code (ECC) DIMMs
Support for advanced ECC or memory optimized operation
Memory module sockets Twenty-four 288-pin
Memory module capacities
LRDIMMs 32 GB quad-ranked
RDIMMs 4 GB single-ranked, 8 GB, or 16 GB dual-ranked
Minimum RAM 4 GB with a single processor
8 GB with a dual processor (minimum one memory module per
processor)
Maximum RAM Up to 768 GB with a dual processor
Up to 384 GB with a single processor
Table 15. Drive specication
Hard Drives
Twelve plus two–hard-drive systems Up to twelve 3.5 inch and two optional 2.5 inch back-accessible, internal, hot-
swappable SAS, SATA, SAS/SATA SSD, or Nearline SAS drives in hard-drive slots
0–11 and 12–13.
Table 16. Connector specication
Connectors
Back
NIC Four 1 Gbps, two 1 Gbps plus two 10 Gbps, or four 10 Gbps
Serial 9-pin, DTE, 16550-compatible
USB Two 4-pin, USB 3.0-compliant
Video 15-pin VGA
External vFlash card One ash memory card slot with iDRAC8 Enterprise card
NOTE: The card slot is available for use only if the
iDRAC8 Enterprise license is installed on your system.
Front
USB One 4-pin, USB 2.0-compliant
One USB management port/iDRAC Direct
20 Technical specications
Connectors
Video 15-pin VGA
Internal
USB One 4-pin, USB 3.0-compliant
Internal Dual SD Module Two optional ash memory card slots with the internal SD module
NOTE: One card slot is dedicated for redundancy.
Table 17. Video specication
Video
Video type Matrox G200eR2
Video memory 16 MB
Table 18. Dimensions and weight
Physical
Height 8.73 cm (3.44 inch)
Width 48.2 cm (18.98 inch)
Depth 75.58 cm (29.75 inch)
Maximum conguration weight • 30.4 kg (67.02 lb) (2.5-inch hard drive systems)
• 36.5 kg (80.47 lb) (3.5-inch hard drive systems)
Empty weight • 19 kg (41.89 lb) (2.5-inch hard drive systems)
• 23.2 kg (51.15 lb) (3.5-inch hard drive systems)
Table 19. Expanded operating temperature
Expanded Operating Temperature
NOTE: When operating in the expanded temperature range, system performance may be impacted.
NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on the LCD and
in the System Event Log.
< 10% of annual operating hours Continuous Operation 5 °C–40°C at 5% to 85% RH with 29°C
dew point.
NOTE: Outside the standard operating temperature
(10°C–35°C), the system can operate continuously down
to 5°C or as high as 40°C.
For temperatures between 35°C- 40°C, derate maximum
allowable temperature by 1°C per 175 m above 950 m (1°F per 319
ft).
< 1% of annual operating hours –5 °C–45°C at 5% to 90% RH with 29°C (84.2°F) maximum
dew point.
Technical specications 21
Expanded Operating Temperature
NOTE: Outside the standard operating temperature
(10°C–35°C), the system can operate down to –5°C or
up to 45°C for a maximum of 1% of its annual operating
hours.
For temperatures between 40 °C–45 °C, derate maximum
allowable dry bulb temperature by 1°C per 125 m above 950 m
(1°F per 228 ft).
Expanded Operating Temperature Restrictions • Do not perform a cold startup below 5°C.
• The operating temperature specied is for a maximum altitude
of 3050 m (10,000 ft).
• 160 W (10 core) processor is not supported.
• Tape Backup Unit (TBU) is not supported.
• Redundant power supplies are required.
• Non Dell qualied peripheral cards and/or peripheral cards
greater than 25 W are not supported.
• PCIe SSD and GPU is not supported.
• Maximum 120 W processor supported on 3.5 inch hard drive
chassis.
• Maximum 145 W processor supported on 2.5 inch hard drive
chassis.
• Only SSDs are allowed in the hard drive slots at the back of the
3.5 inch hard drive chassis.
Table 20. Environmental specication
Environmental
NOTE: For additional information about environmental measurements for specic system congurations, see Dell.com/
environmental_datasheets.
Temperature
Storage –40°C–65°C (–40°F–149°F)
Continuous operation (for altitude less than 950 m or 3117 ft) 10°C to 35°C (50°F to 95°F) with no direct sunlight on the
equipment.
Fresh air For information on fresh air, see Expanded Operating
Temperature section.
Maximum temperature gradient (operating and storage) 20°C/h (36°F/h)
Relative humidity
Storage 5% to 95% RH with 33°C (91 °F) maximum dew point.
Atmosphere must be non-condensing always.
Operating 10% to 80% Relative Humidity with 29°C (84.2°F) maximum
dew point.
Maximum vibration
Operating 0.26 Grms at 5 Hz to 350 Hz (all operation orientations).
Storage 1.87 Grms at 10 Hz to 500 Hz for 15 min (all six sides tested).
Maximum shock
22 Technical specications
Environmental
Operating Six consecutively executed shock pulses in the positive and
negative x, y, and z axes of 40 G for up to 2.3 ms.
Storage Six consecutively executed shock pulses in the positive and
negative x, y, and z axes (one pulse on each side of the system)
of 71 G for up to 2 ms.
Maximum altitude
Operating 3,048 (10,000 ft)
Storage 12,000 m (39,370 ft).
Operating altitude de-rating
Up to 35°C (95°F) Maximum temperature is reduced by 1°C/300 m (1°F/547 ft)
above 950 m (3,117 ft).
35 °C–40°C (95 °F–104°F) Maximum temperature is reduced by 1°C/175 m (1°F/319 ft)
above 950 m (3,117 ft).
40 °C–45°C (104 °F–113°F) Maximum temperature is reduced by 1°C/125 m (1°F/228 ft)
above 950 m (3,117 ft).
Particulate contamination
NOTE: This section denes the limits to help avoid IT equipment damage and/or failure from particulates and gaseous
contamination. If it is determined that levels of particulates or gaseous pollution are beyond the limits specied below and are
the reason for the damage and/or failures to your equipment, it may be necessary for you to re-mediate the environmental
conditions that are causing the damage and/or failures. Re-mediation of environmental conditions will be the responsibility of
the customer.
Air ltration
NOTE: Applies to data center environments only. Air
ltration requirements do not apply to IT equipment
designed to be used outside a data center, in
environments such as an oce or factory oor.
Data center air ltration as dened by ISO Class 8 per ISO
14644-1 with a 95 percent upper condence limit.
NOTE: Air entering the data center must have MERV11
or MERV13 ltration.
Conductive dust
NOTE: Applies to data center and non-data center
environments.
Air must be free from conductive dust, zinc whiskers, or other
conductive particles.
Corrosive dust
NOTE: Applies to data center and non-data center
environments.
• Air must be free of corrosive dust.
• Residual dust present in the air must have a deliquescent
point less than 60% relative humidity.
Gaseous contamination
NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity.
Copper coupon corrosion rate <300 Å/month per Class G1 as dened by ANSI/ISA71.04-1985.
Silver coupon corrosion rate <200 Å/month as dened by AHSRAE TC9.9.
Related links
Expansion cards and expansion card riser
Technical specications 23
Initial system setup and conguration
Setting up your system
Complete the following steps to set up your system:
1 Unpack the system.
2 Install the system into the rack. For more information about installing the system into the rack, see your system Rack Installation
Placemat at Dell.com/poweredgemanuals.
3 Connect the peripherals to the system.
4 Connect the system to its electrical outlet.
5 Turn the system on by pressing the power button or by using iDRAC.
6 Turn on the attached peripherals.
Options to set up iDRAC IP address
You must congure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC. You
can set up the IP address by using one of the following interfaces:
Interfaces Document/Section
iDRAC Settings
utility
See Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals
Dell Deployment
Toolkit
See Dell Deployment Toolkit User’s Guide at Dell.com/openmanagemanuals
Dell Lifecycle
Controller
See Dell Lifecycle Controller User’s Guide at Dell.com/idracmanuals
Chassis or Server
LCD panel
See the LCD panel section
You must use the default iDRAC IP address 192.168.0.120 to congure the initial network settings, including setting up DHCP or a static IP
for iDRAC.
NOTE: To access iDRAC, ensure that you install the iDRAC port card or connect the network cable to the Ethernet connector 1
on the system board.
NOTE: Ensure that you change the default user name and password after setting up the iDRAC IP address.
Log in to iDRAC
You can log in to iDRAC as:
• iDRAC user
• Microsoft Active Directory user
• Lightweight Directory Access Protocol (LDAP) user
The default user name and password are root and calvin. You can also log in by using Single Sign-On or Smart Card.
4
24 Initial system setup and conguration
NOTE: You must have iDRAC credentials to log in to iDRAC.
For more information about logging in to iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide
at http://www.dell.com/support/home/us/en/19/Products/software/remote_ent_sys_mgmt/rmte_ent_sys_rmte_access_cntrllr.
Managing your system remotely
To perform out-of-band systems management by using iDRAC, congure iDRAC for remote accessibility, set up the management station
and managed system, and congure the supported web browsers. For more information, see the Integrated Dell Remote Access Controller
User’s Guide at Dell.com/idracmanuals.
You can also remotely monitor and manage the server by using the Dell OpenManage Server Administrator (OMSA) software and
OpenManage Essentials (OME) systems management console. For more information, see Dell.com/openmanagemanuals > OpenManage
Server Administrator or Dell.com/openmanagemanuals > OpenManage Essentials.
Methods to download rmware and drivers
You can download the rmware and drivers from the Dell Support site available at Dell.com/DHMSmanuals.
Initial system setup and conguration 25
Pre-operating system management applications
You can manage basic settings and features of a system without booting to the operating system by using the system rmware.
Options to manage the pre-operating system
applications
Your system has the following options to manage the pre-operating system applications:
• System Setup
• Boot Manager
• Dell Lifecycle Controller
• Preboot Execution Environment (PXE)
System Setup
By using the System Setup screen, you can congure the BIOS settings, iDRAC settings, and device settings of your system.
NOTE: Help text for the selected eld is displayed in the graphical browser by default. To view the help text in the text browser,
press F1.
You can access system setup by using two methods:
• Standard graphical browser — The browser is enabled by default.
• Text browser — The browser is enabled by using Console Redirection.
Viewing System Setup
To view the System Setup screen, perform the following steps:
1 Turn on, or restart your system.
2 Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to nish booting, and then
restart your system and try again.
System Setup details
The System Setup Main Menu screen details are explained as follows:
Option Description
System BIOS Enables you to congure BIOS settings.
iDRAC Settings Enables you to congure iDRAC settings.
5
26 Pre-operating system management applications
Option Description
The iDRAC settings utility is an interface to set up and congure the iDRAC parameters by using UEFI (Unied
Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings
utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at
Dell.com/idracmanuals.
Device Settings Enables you to congure device settings.
System BIOS
You can use the System BIOS screen to edit specic functions such as boot order, system password, setup password, set the RAID mode,
and enable or disable USB ports.
Viewing System BIOS
To view the System BIOS screen, perform the following steps:
1 Turn on, or restart your system.
2 Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to nish booting, and then
restart your system and try again.
3 On the System Setup Main Menu screen, click System BIOS.
System BIOS Settings details
The System BIOS Settings screen details are explained as follows:
Option Description
System Information Species information about the system such as the system model name, BIOS version, and Service Tag.
Memory Settings Species information and options related to the installed memory.
Processor Settings Species information and options related to the processor such as speed and cache size.
SATA Settings Species options to enable or disable the integrated SATA controller and ports.
Boot Settings Species options to specify the boot mode (BIOS or UEFI). Enables you to modify UEFI and BIOS boot settings.
Network Settings Species options to change the network settings.
Integrated Devices Species options to manage integrated device controllers and ports and specify related features and options.
Serial
Communication
Species options to manage the serial ports and specify related features and options.
System Prole
Settings
Species options to change the processor power management settings, memory frequency, and so on.
System Security Species options to congure the system security settings, such as system password, setup password, Trusted
Platform Module (TPM) security. It also manages the power and NMI buttons on the system.
Miscellaneous
Settings
Species options to change the system date, time, and so on.
Pre-operating system management applications 27
Boot Settings
You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI. It also enables you to specify the boot order.
Viewing Boot Settings
To view the Boot Settings screen, perform the following steps:
1 Turn on, or restart your system.
2 Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to nish booting, and then
restart your system and try again.
3 On the System Setup Main Menu screen, click System BIOS.
4 On the System BIOS screen, click Boot Settings.
Boot Settings details
The Boot Settings screen details are explained as follows:
Option Description
Boot Mode Enables you to set the boot mode of the system.
CAUTION: Switching the boot mode may prevent the system from booting if the operating system is
not installed in the same boot mode.
If the operating system supports UEFI, you can set this option to UEFI. Setting this eld to BIOS allows
compatibility with non-UEFI operating systems. This option is set to BIOS by default.
NOTE: Setting this eld to UEFI disables the BIOS Boot Settings menu. Setting this eld to BIOS
disables the UEFI Boot Settings menu.
Boot Sequence
Retry
Enables or disables the Boot Sequence Retry feature. If this option is set to Enabled and the system fails to boot,
the system reattempts the boot sequence after 30 seconds. This option is set to Enabled by default.
Hard-Disk Failover Species the hard drive that is booted in the event of a hard drive failure. The devices are selected in the Hard-
Disk Drive Sequence on the Boot Option Setting menu. When this option is set to Disabled, only the rst hard
drive in the list is attempted to boot. When this option is set to Enabled, all hard drives are attempted to boot in
the order selected in the Hard-Disk Drive Sequence. This option is not enabled for UEFI Boot Mode.
Boot Option
Settings
Congures the boot sequence and the boot devices.
BIOS Boot Settings Enables or disables BIOS boot options.
NOTE: This option is enabled only if the boot mode is BIOS.
UEFI Boot Settings Enables or disables UEFI Boot options. The Boot options include IPv4 PXE and IPv6 PXE. This option is set to
IPv4 by default.
NOTE: This option is enabled only if the boot mode is UEFI.
28 Pre-operating system management applications
Choosing the system boot mode
System Setup enables you to specify one of the following boot modes for installing your operating system:
• BIOS boot mode (the default) is the standard BIOS-level boot interface.
•Unied Extensible Firmware Interface (UEFI) (the default) boot mode is an enhanced 64-bit boot interface. If you have congured your
system to boot to UEFI mode, it replaces the system BIOS.
1 From the System Setup Main Menu, click Boot Settings, and select Boot Mode.
2 Select the boot mode you want the system to boot into.
CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in
the same boot mode.
3 After the system boots in the specied boot mode, proceed to install your operating system from that mode.
NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems
do not support UEFI and can only be installed from the BIOS boot mode.
NOTE: For the latest information about supported operating systems, go to Dell.com/ossupport.
Changing the boot order
You may have to change the boot order if you want to boot from a USB key or an optical drive. The following instructions may vary if you
have selected BIOS for Boot Mode.
1 On the System Setup Main Menu screen, click System BIOS > Boot Settings.
2 Click Boot Option Settings > Boot Sequence.
3 Use the arrow keys to select a boot device, and use the plus (+) and minus (-) sign keys to move the device down or up in the order.
4 Click Exit, and then click Yes to save the settings on exit.
Network Settings
You can use the Network Settings screen to modify PXE device settings. The network settings option is available only in the UEFI mode.
NOTE: The BIOS does not control network settings in the BIOS mode. For the BIOS boot mode, the optional Boot ROM of the
network controllers handles the network settings.
Viewing Network Settings
To view the Network Settings screen, perform the following steps:
1 Turn on, or restart your system.
2 Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to nish booting, and then
restart your system and try again.
3 On the System Setup Main Menu screen, click System BIOS.
4 On the System BIOS screen, click Network Settings.
Pre-operating system management applications 29
Network Settings screen details
The Network Settings screen details are explained as follows:
Option Description
PXE Device n (n = 1
to 4)
Enables or disables the device. When enabled, a UEFI boot option is created for the device.
PXE Device n
Settings(n = 1 to 4)
Enables you to control the conguration of the PXE device.
UEFI iSCSI Settings
You can use the iSCSI Settings screen to modify iSCSI device settings. The iSCSI Settings option is available only in the UEFI boot mode.
BIOS does not control network settings in the BIOS boot mode. For the BIOS boot mode, the option ROM of the network controller
handles the network settings.
Viewing UEFI iSCSI Settings
To view the UEFI iSCSI Settings screen, perform the following steps:
1 Turn on, or restart your system.
2 Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to nish booting, and then
restart your system and try again.
3 On the System Setup Main Menu screen, click System BIOS.
4 On the System BIOS screen, click Network Settings.
5 On the Network Settings screen, click UEFI iSCSI Settings.
UEFI iSCSI Settings details
The UEFI ISCSI Settings screen details are explained as follows:
Option Description
ISCSI Initiator Name Species the name of the iSCSI initiator (iqn format).
ISCSI Device n (n =
1 to 4)
Enables or disables the iSCSI device. When disabled, a UEFI boot option is created for the iSCSI device
automatically.
System Security
You can use the System Security screen to perform specic functions such as setting the system password, setup password and disabling
the power button.
Viewing System Security
To view the System Security screen, perform the following steps:
1 Turn on, or restart your system.
2 Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to nish booting, and then
restart your system and try again.
30 Pre-operating system management applications
3 On the System Setup Main Menu screen, click System BIOS.
4 On the System BIOS screen, click System Security.
System Security Settings details
The System Security Settings screen details are explained as follows:
Option Description
Intel AES-NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption
Standard Instruction Set (AES-NI). This option is set to Enabled by default.
System Password Sets the system password. This option is set to Enabled by default and is read-only if the password jumper is not
installed in the system.
Setup Password Sets the setup password. This option is read-only if the password jumper is not installed in the system.
Password Status Locks the system password. This option is set to Unlocked by default.
TPM Security NOTE: The TPM menu is available only when the TPM module is installed.
Enables you to control the reporting mode of the TPM. The TPM Security option is set to O by default. You can
only modify the TPM Status, TPM Activation, and Intel TXT elds if the TPM Status eld is set to either On with
Pre-boot Measurements or On without Pre-boot Measurements.
TPM Information Changes the operational state of the TPM. This option is set to No Change by default.
TPM Status Species the TPM status.
TPM Command CAUTION: Clearing the TPM results in the loss of all keys in the TPM. The loss of TPM keys may aect
booting to the operating system.
Clears all the contents of the TPM. The TPM Clear option is set to No by default.
Intel TXT Enables or disables the Intel Trusted Execution Technology (TXT) option. To enable the Intel TXT option,
virtualization technology and TPM Security must be enabled with Pre-boot measurements. This option is set to O
by default.
Power Button Enables or disables the power button on the front of the system. This option is set to Enabled by default.
NMI Button Enables or disables the NMI button on the front of the system. This option is set to Disabled by default.
AC Power Recovery Sets how the system behaves after AC power is restored to the system. This option is set to Last by default.
AC Power Recovery
Delay
Sets the time delay for the system to power up after AC power is restored to the system. This option is set to
Immediate by default.
User Dened Delay
(60s to 240s)
Sets the User Dened Delay option when the User Dened option for AC Power Recovery Delay is selected.
UEFI Variable
Access
Provides varying degrees of securing UEFI variables. When set to Standard (the default), UEFI variables are
accessible in the operating system per the UEFI specication. When set to Controlled, selected UEFI variables are
protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order.
Secure Boot Enables Secure Boot, where the BIOS authenticates each pre-boot image by using the certicates in the Secure
Boot Policy. Secure Boot is disabled by default.
Secure Boot Policy When Secure Boot policy is set to Standard, the BIOS uses the system manufacturer’s key and certicates to
authenticate pre-boot images. When Secure Boot policy is set to Custom, the BIOS uses the user-dened key and
certicates. Secure Boot policy is set to Standard by default.
Secure Boot Policy
Summary
Species the list of certicates and hashes that secure boot uses to authenticate images.
Pre-operating system management applications 31
Secure Boot Custom Policy Settings
Secure Boot Custom Policy Settings is displayed only when Secure Boot Policy is set to Custom.
Viewing Secure Boot Custom Policy Settings
To view the Secure Boot Custom Policy Settings screen, perform the following steps:
1 Turn on, or restart your system.
2 Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to nish booting, and then
restart your system and try again.
3 On the System Setup Main Menu screen, click System BIOS.
4 On the System BIOS screen, click System Security.
5 On the System Security screen, click Secure Boot Custom Policy Settings.
Secure Boot Custom Policy Settings details
The Secure Boot Custom Policy Settings screen details are explained as follows:
Option Description
Platform Key Imports, exports, deletes, or restores the platform key (PK).
Key Exchange Key
Database
Enables you to import, export, delete, or restore entries in the Key Exchange Key (KEK) Database.
Authorized
Signature Database
Imports, exports, deletes, or restores entries in the Authorized Signature Database (db).
Forbidden
Signature Database
Imports, exports, deletes, or restores entries in the Forbidden Signature Database (dbx).
Creating a system and setup password
Prerequisites
Ensure that the password jumper is enabled. The password jumper enables or disables the system password and setup password features.
For more information, see the System board jumper settings section.
NOTE: If the password jumper setting is disabled, the existing system password and setup password are deleted and you need
not provide the system password to boot the system.
Steps
1 To enter System Setup, press F2 immediately after turning on or rebooting your system.
2 On the System Setup Main Menu screen, click System BIOS > System Security.
3 On the System Security screen, verify that Password Status is set to Unlocked.
4 In the System Password eld, type your system password, and press Enter or Tab.
Use the following guidelines to assign the system password:
• A password can have up to 32 characters.
• The password can contain the numbers 0 through 9.
• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
A message prompts you to reenter the system password.
5 Reenter the system password, and click OK.
6 In the Setup Password eld, type your setup password and press Enter or Tab.
A message prompts you to reenter the setup password.
32 Pre-operating system management applications
7 Reenter the setup password, and click OK.
8 Press Esc to return to the System BIOS screen. Press Esc again.
A message prompts you to save the changes.
NOTE: Password protection does not take eect until the system reboots.
Related links
System board jumper settings
Using your system password to secure your system
About this task
If you have assigned a setup password, the system accepts your setup password as an alternate system password.
Steps
1 Turn on or reboot your system.
2 Type the system password and press Enter.
Next steps
When Password Status is set to Locked, type the system password and press Enter when prompted at reboot.
NOTE: If an incorrect system password is typed, the system displays a message and prompts you to reenter your password. You
have three attempts to type the correct password. After the third unsuccessful attempt, the system displays an error message
that the system has stopped functioning and must be turned o. Even after you turn o and restart the system, the error
message is displayed until the correct password is entered.
Deleting or changing system and setup password
Prerequisites
NOTE: You cannot delete or change an existing system or setup password if the Password Status is set to Locked.
Steps
1 To enter System Setup, press F2 immediately after turning on or restarting your system.
2 On the System Setup Main Menu screen, click System BIOS > System Security.
3 On the System Security screen, ensure that Password Status is set to Unlocked.
4 In the System Password eld, alter or delete the existing system password, and then press Enter or Tab.
5 In the Setup Password eld, alter or delete the existing setup password, and then press Enter or Tab.
If you change the system and setup password, a message prompts you to reenter the new password. If you delete the system and
setup password, a message prompts you to conrm the deletion.
6 Press Esc to return to the System BIOS screen. Press Esc again, and a message prompts you to save the changes.
Operating with a setup password enabled
If Setup Password is set to Enabled, type the correct setup password before modifying the system setup options.
If you do not type the correct password in three attempts, the system displays the following message:
Invalid Password! Number of unsuccessful password attempts: <x> System Halted! Must power down.
Even after you turn o and restart the system, the error message is displayed until the correct password is typed. The following options are
exceptions:
• If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password.
For more information, see the System Security Settings screen section.
• You cannot disable or change an existing system password.
Pre-operating system management applications 33
NOTE: You can use the password status option with the setup password option to protect the system password from
unauthorized changes.
Related links
System Security Settings details
System Information
You can use the System Information screen to view system properties such as Service Tag, system model name, and the BIOS version.
Viewing System Information
To view the System Information screen, perform the following steps:
1 Turn on, or restart your system.
2 Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to nish booting, and then
restart your system and try again.
3 On the System Setup Main Menu screen, click System BIOS.
4 On the System BIOS screen, click System Information.
System Information details
The System Information screen details are explained as follows:
Option Description
System Model
Name
Species the system model name.
System BIOS
Version
Species the BIOS version installed on the system.
System
Management
Engine Version
Species the current version of the Management Engine rmware.
System Service Tag Species the system Service Tag.
System
Manufacturer
Species the name of the system manufacturer.
System
Manufacturer
Contact
Information
Species the contact information of the system manufacturer.
System CPLD
Version
Species the current version of the system complex programmable logic device (CPLD) rmware.
UEFI Compliance
Version
Species the UEFI compliance level of the system rmware.
34 Pre-operating system management applications
Memory Settings
You can use the Memory Settings screen to view all the memory settings and enable or disable specic memory functions, such as system
memory testing and node interleaving.
Viewing Memory Settings
To view the Memory Settings screen, perform the following steps:
1 Turn on, or restart your system.
2 Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to nish booting, and then
restart your system and try again.
3 On the System Setup Main Menu screen, click System BIOS.
4 On the System BIOS screen, click Memory Settings.
Memory Settings details
The Memory Settings screen details are explained as follows:
Option Description
System Memory
Size
Species the memory size in the system.
System Memory
Type
Species the type of memory installed in the system.
System Memory
Speed
Species the system memory speed.
System Memory
Voltage
Species the system memory voltage.
Video Memory Species the amount of video memory.
System Memory
Testing
Species whether the system memory tests are run during system boot. Options are Enabled and Disabled. This
option is set to Disabled by default.
Memory Operating
Mode
Species the memory operating mode. The options available are Optimizer Mode, Advanced ECC Mode, Mirror
Mode, Spare Mode, Spare with Advanced ECC Mode, Dell Fault Resilient Mode and Dell NUMA Fault Resilient
Mode. This option is set to Optimizer Mode by default.
NOTE: The Memory Operating Mode option can have dierent default and available options based on
the memory conguration of your system.
NOTE: The Dell Fault Resilient Mode option establishes an area of memory that is fault resilient. This
mode can be used by an operating system that supports the feature to load critical applications or
enables the operating system kernel to maximize system availability.
Node Interleaving Species if Non-Uniform Memory architecture (NUMA) is supported. If this eld is set to Enabled, memory
interleaving is supported if a symmetric memory conguration is installed. If the eld is set to Disabled, the system
supports NUMA (asymmetric) memory congurations. This option is set to Disabled by default.
Snoop Mode Species the Snoop Mode options. The Snoop Mode options available are Home Snoop, Early Snoop, and Cluster
on Die. This option is set to Early Snoop by default. This eld is available only when the Node Interleaving is set to
Disabled.
Pre-operating system management applications 35
Processor Settings
You can use the Processor Settings screen to view the processor settings, and perform specic functions such as enabling virtualization
technology, hardware prefetcher, and logical processor idling.
Viewing Processor Settings
To view the Processor Settings screen, perform the following steps:
1 Turn on, or restart your system.
2 Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to nish booting, and then
restart your system and try again.
3 On the System Setup Main Menu screen, click System BIOS.
4 On the System BIOS screen, click Processor Settings.
Processor Settings details
The Processor Settings screen details are explained as follows:
Option Description
Logical Processor Enables or disables the logical processors and displays the number of logical processors. If this option is set to
Enabled, the BIOS displays all the logical processors. If this option is set to Disabled, the BIOS displays only one
logical processor per core. This option is set to Enabled by default.
QPI Speed Enables you to control QuickPath Interconnect data rate settings.
Alternate RTID
(Requestor
Transaction ID)
Setting
Modies Requestor Transaction IDs, which are QPI resources. This option is set to Disabled by default.
NOTE: Enabling this option may negatively impact the overall system performance.
Virtualization
Technology
Enables or disables the additional hardware capabilities provided for virtualization. This option is set to Enabled by
default.
Address Translation
Service (ATS)
Denes the Address Translation Cache (ATC) for devices to cache the DMA transactions. This option provides an
interface between CPU and DMA Memory Management to a chipset's Address Translation and Protection Table to
translate DMA addresses to host addresses. This option is set to Enabled by default.
Adjacent Cache
Line Prefetch
Optimizes the system for applications that need high utilization of sequential memory access. This option is set to
Enabled by default. You can disable this option for applications that need high utilization of random memory
access.
Hardware
Prefetcher
Enables or disables the hardware prefetcher. This option is set to Enabled by default.
DCU Streamer
Prefetcher
Enables or disables the Data Cache Unit (DCU) streamer prefetcher. This option is set to Enabled by default.
DCU IP Prefetcher Enables or disables the Data Cache Unit (DCU) IP prefetcher. This option is set to Enabled by default.
Execute Disable Enables you to run the disable memory protection technology. This option is set to Enabled by default.
Logical Processor
Idling
Enables you to improve the energy eciency of a system. It uses the operating system core parking algorithm and
parks some of the logical processors in the system which in turn allows the corresponding processor cores to
transition into a lower power idle state. This option can only be enabled if the operating system supports it. It is set
to Disabled by default.
Congurable TDP Enables you to recongure the processor Thermal Design Power (TDP) levels during POST based on the power
and thermal delivery capabilities of the system. TDP veries the maximum heat the cooling system is needed to
dissipate. This option is set to Nominal by default.
36 Pre-operating system management applications
Option Description
NOTE: This option is only available on certain stock keeping units (SKUs) of the processors.
X2Apic Mode Enables or disables the X2Apic mode.
Dell Controlled
Turbo
Controls the turbo engagement. Enable this option only when System Prole is set to Performance.
NOTE: Depending on the number of installed CPUs, there may be up to four processor listings.
Number of Cores
per Processor
Controls the number of enabled cores in each processor. This option is set to All by default.
Processor 64-bit
Support
Species if the processor(s) support 64-bit extensions.
Processor Core
Speed
Species the maximum core frequency of the processor.
Processor 1 NOTE: Depending on the number of CPUs, there may be up to four processors listed.
The following settings are displayed for each processor installed in the system:
Option Description
Family-Model-
Stepping
Species the family, model, and stepping of the processor as dened by Intel.
Brand Species the brand name.
Level 2 Cache Species the total L2 cache.
Level 3 Cache Species the total L3 cache.
Number of Cores Species the number of cores per processor.
SATA Settings
You can use the SATA Settings screen to view the SATA settings of SATA devices and enable RAID on your system.
Viewing SATA Settings
To view the SATA Settings screen, perform the following steps:
1 Turn on, or restart your system.
2 Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to nish booting, and then
restart your system and try again.
3 On the System Setup Main Menu screen, click System BIOS.
4 On the System BIOS screen, click SATA Settings.
SATA Settings details
The SATA Settings screen details are explained as follows:
Option Description
Embedded SATA Enables the embedded SATA option to be set to O, ATA, AHCI, or RAID modes. This option is set to AHCI by
default.
Pre-operating system management applications 37
Option Description
Security Freeze
Lock
Sends Security Freeze Lock command to the Embedded SATA drives during POST. This option is applicable only
for ATA and AHCI modes.
Write Cache Enables or disables the command for Embedded SATA drives during POST.
Port A Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this eld to Auto to
enable BIOS support. Set it to OFF to turn o BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option Description
Model Species the drive model of the selected device.
Drive Type Species the type of drive attached to the SATA port.
Capacity Species the total capacity of the hard drive. This eld is undened for removable media
devices such as optical drives.
Port B Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this eld to Auto to
enable BIOS support. Set it to OFF to turn o BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option Description
Model Species the drive model of the selected device.
Drive Type Species the type of drive attached to the SATA port.
Capacity Species the total capacity of the hard drive. This eld is undened for removable media
devices such as optical drives.
Port C Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this eld to Auto to
enable BIOS support. Set it to OFF to turn o BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option Description
Model Species the drive model of the selected device.
Drive Type Species the type of drive attached to the SATA port.
Capacity Species the total capacity of the hard drive. This eld is undened for removable media
devices such as optical drives.
Port D Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this eld to Auto to
enable BIOS support. Set it to OFF to turn o BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option Description
Model Species the drive model of the selected device.
Drive Type Species the type of drive attached to the SATA port.
Capacity Species the total capacity of the hard drive. This eld is undened for removable media
devices such as optical drives.
Port E Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this eld to Auto to
enable BIOS support. Set it to OFF to turn o BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
38 Pre-operating system management applications
Option Description
Option Description
Model Species the drive model of the selected device.
Drive Type Species the type of drive attached to the SATA port.
Capacity Species the total capacity of the hard drive. This eld is undened for removable media
devices such as optical drives.
Port F Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this eld to Auto to
enable BIOS support. Set it to OFF to turn o BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option Description
Model Species the drive model of the selected device.
Drive Type Species the type of drive attached to the SATA port.
Capacity Species the total capacity of the hard drive. This eld is undened for removable media
devices such as optical drives.
Port G Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this eld to Auto to
enable BIOS support. Set it to OFF to turn o BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option Description
Model Species the drive model of the selected device.
Drive Type Species the type of drive attached to the SATA port.
Capacity Species the total capacity of the hard drive. This eld is undened for removable media
devices such as optical drives.
Port H Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this eld to Auto to
enable BIOS support. Set it to OFF to turn o BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option Description
Model Species the drive model of the selected device.
Drive Type Species the type of drive attached to the SATA port.
Capacity Species the total capacity of the hard drive. This eld is undened for removable media
devices such as optical drives.
Port I Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this eld to Auto to
enable BIOS support. Set it to OFF to turn o BIOS support.
For AHCI or RAID mode, BIOS support is always enabled.
Option Description
Model Species the drive model of the selected device.
Drive Type Species the type of drive attached to the SATA port.
Capacity Species the total capacity of the hard drive. This eld is undened for removable media
devices such as optical drives.
Port J Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this eld to Auto to
enable BIOS support. Set it to OFF to turn o BIOS support.
Pre-operating system management applications 39
Option Description
For AHCI or RAID mode, BIOS support is always enabled.
Option Description
Model Species the drive model of the selected device.
Drive Type Species the type of drive attached to the SATA port.
Capacity Species the total capacity of the hard drive. This eld is undened for removable media
devices such as optical drives.
Integrated Devices
You can use the Integrated Devices screen to view and congure the settings of all integrated devices including the video controller,
integrated RAID controller, and the USB ports.
Viewing Integrated Devices
To view the Integrated Devices screen, perform the following steps:
1 Turn on, or restart your system.
2 Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to nish booting, and then
restart your system and try again.
3 On the System Setup Main Menu screen, click System BIOS.
4 On the System BIOS screen, click Integrated Devices.
Integrated Devices details
The Integrated Devices screen details are explained as follows:
Option Description
USB 3.0 Setting Enables or disables the USB 3.0 support. Enable this option only if your operating system supports USB 3.0. If you
disable this option, devices operate at USB 2.0 speed. USB 3.0 is enabled by default.
User Accessible
USB Ports
Enables or disables the USB ports. Selecting Only Back Ports On disables the front USB ports, selecting All Ports
O disables all USB ports. The USB keyboard and mouse operate during boot process in certain operating systems.
After the boot process is complete, the USB keyboard and mouse do not work if the ports are disabled.
NOTE: Selecting Only Back Ports On and All Ports O disables the USB management port and also
restricts access to iDRAC features.
Internal USB Port Enables or disables the internal USB port. This option is set to Enabled by default.
Integrated RAID
Controller
Enables or disables the integrated RAID controller. This option is set to Enabled by default.
Integrated Network
Card 1
Enables or disables the integrated network card.
Embedded NIC1
and NIC2 NOTE: The Embedded NIC1 and NIC2 options are only available on systems that do not have Integrated
Network Card 1.
Enables or disables the Embedded NIC1 and NIC2 options. If set to Disabled, the NIC may still be available for
shared network access by the embedded management controller. The embedded NIC1 and NIC2 options are only
available on systems that do not have Network Daughter Cards (NDCs). The Embedded NIC1 and NIC2 option is
40 Pre-operating system management applications
Option Description
mutually exclusive with the Integrated Network Card 1 option. Congure the Embedded NIC1 and NIC2 option by
using the NIC management utilities of the system.
I/OAT DMA Engine Enables or disables the I/OAT option. Enable only if the hardware and software support the feature.
Embedded Video
Controller
Enables or disables the Embedded Video Controller option. This option is set to Enabled by default.
Current State of
Embedded Video
Controller
Displays the current state of the embedded video controller. The Current State of Embedded Video Controller
option is a read-only eld. If the Embedded Video Controller is the only display capability in the system (that is, no
add-in graphics card is installed), then the Embedded Video Controller is automatically used as the primary display
even if the Embedded Video Controller setting is set to Disabled.
SR-IOV Global
Enable
Enables or disables the BIOS conguration of Single Root I/O Virtualization (SR-IOV) devices. This option is set to
Disabled by default.
OS Watchdog
Timer
If your system stops responding, this watchdog timer aids in the recovery of your operating system. When this
option is set to Enabled, the operating system initializes the timer. When this option is set to Disabled (the
default), the timer does not have any eect on the system.
Memory Mapped
I/O above 4 GB
Enables or disables the support for PCIe devices that need large amounts of memory. This option is set to Enabled
by default.
Slot Disablement Enables or disables the available PCIe slots on your system. The slot disablement feature controls the conguration
of PCIe cards installed in the specied slot. Slots must be disabled only when the installed peripheral card prevents
booting into the operating system or causes delays in system startup. If the slot is disabled, both the Option ROM
and UEFI drivers are disabled.
Serial Communication
You can use the Serial Communication screen to view the properties of the serial communication port.
Viewing Serial Communication
To view the Serial Communication screen, perform the following steps:
1 Turn on, or restart your system.
2 Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to nish booting, and then
restart your system and try again.
3 On the System Setup Main Menu screen, click System BIOS.
4 On the System BIOS screen, click Serial Communication.
Serial Communication details
The Serial Communication screen details are explained as follows:
Option Description
Serial
Communication Selects serial communication devices (Serial Device 1 and Serial Device 2) in BIOS. BIOS console redirection can
also be enabled and the port address can be specied. This option is set to Auto by default.
Serial Port Address Enables you to set the port address for serial devices. This option is set to Serial Device 1=COM2, Serial Device
2=COM1 by default.
NOTE: You can use only Serial Device 2 for the Serial Over LAN (SOL) feature. To use console
redirection by SOL, congure the same port address for console redirection and the serial device.
Pre-operating system management applications 41
Option Description
NOTE: Every time the system boots, the BIOS syncs the serial MUX setting saved in iDRAC. The serial
MUX setting can independently be changed in iDRAC. Loading the BIOS default settings from within
the BIOS setup utility may not always revert the serial MUX setting to the default setting of Serial
Device 1.
External Serial
Connector Enables you to associate the External Serial Connector to Serial Device 1, Serial Device 2, or the Remote Access
Device by using this option.
NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL,
congure the same port address for console redirection and the serial device.
NOTE: Every time the system boots, the BIOS syncs the serial MUX setting saved in iDRAC. The serial
MUX setting can independently be changed in iDRAC. Loading the BIOS default settings from within
the BIOS setup utility may not always revert this setting to the default setting of Serial Device 1.
Failsafe Baud Rate Species the failsafe baud rate for console redirection. The BIOS attempts to determine the baud rate
automatically. This failsafe baud rate is used only if the attempt fails, and the value must not be changed. This
option is set to 115200 by default.
Remote Terminal
Type
Sets the remote console terminal type. This option is set to VT 100/VT 220 by default.
Redirection After
Boot
Enables or disables the BIOS console redirection when the operating system is loaded. This option is set to
Enabled by default.
System Prole Settings
You can use the System Prole Settings screen to enable specic system performance settings such as power management.
Viewing System Prole Settings
To view the System Prole Settings screen, perform the following steps:
1 Turn on, or restart your system.
2 Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to nish booting, and then
restart your system and try again.
3 On the System Setup Main Menu screen, click System BIOS.
4 On the System BIOS screen, click System Prole Settings.
System Prole Settings details
The System Prole Settings screen details are explained as follows:
Option Description
System Prole Sets the system prole. If you set the System Prole option to a mode other than Custom, the BIOS automatically
sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. This option
is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller.
NOTE: All the parameters on the system prole setting screen are available only when the System
Prole option is set to Custom.
CPU Power
Management
Sets the CPU power management. This option is set to System DBPM (DAPC) by default. DBPM is Demand-
Based Power Management.
42 Pre-operating system management applications
Option Description
Memory Frequency Sets the speed of the system memory. You can select Maximum Performance, Maximum Reliability, or a specic
speed.
Turbo Boost Enables or disables the processor to operate in the turbo boost mode. This option is set to Enabled by default.
Energy Ecient
Turbo
Enables or disables the Energy Ecient Turbo option.
Energy Ecient Turbo (EET) is a mode of operation where a processor’s core frequency is adjusted to be within
the turbo range based on workload.
C1E Enables or disables the processor to switch to a minimum performance state when it is idle. This option is set to
Enabled by default.
C States Enables or disables the processor to operate in all available power states. This option is set to Enabled by default.
Collaborative CPU
Performance
Control
Enables or disables the CPU power management option. When set to Enabled, the CPU power management is
controlled by the OS DBPM and the System DBPM (DAPC). This option is set to Disabled by default.
Memory Patrol
Scrub
Sets the memory patrol scrub frequency. This option is set to Standard by default.
Memory Refresh
Rate
Sets the memory refresh rate to either 1x or 2x. This option is set to 1x by default.
Uncore Frequency Enables you to select the Processor Uncore Frequency option.
Dynamic mode enables the processor to optimize power resources across the cores and uncore during runtime.
The optimization of the uncore frequency to either save power or optimize performance is inuenced by the
setting of the Energy Eciency Policy option.
Energy Ecient
Policy
Enables you to select the Energy Ecient Policy option.
The CPU uses the setting to manipulate the internal behavior of the processor and determines whether to target
higher performance or better power savings.
Number of Turbo
Boot Enabled Cores
for Processor 1
NOTE: If there are two processors installed in the system, you see an entry for Number of Turbo Boost
Enabled Cores for Processor 2.
Controls the number of turbo boost enabled cores for processor 1. The maximum number of cores is enabled by
default.
Monitor/Mwait Enables the Monitor/Mwait instructions in the processor. This option is set to Enabled for all system proles,
except Custom by default.
NOTE: This option can be disabled only if the C States option in the Custom mode is set to disabled.
NOTE: When C States is set to Enabled in the Custom mode, changing the Monitor/Mwait setting does
not impact the system power or performance.
Pre-operating system management applications 43
Miscellaneous Settings
You can use the Miscellaneous Settings screen to perform specic functions such as updating the asset tag and changing the system
date and time.
Viewing Miscellaneous Settings
To view the Miscellaneous Settings screen, perform the following steps:
1 Turn on, or restart your system.
2 Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to nish booting, and then
restart your system and try again.
3 On the System Setup Main Menu screen, click System BIOS.
4 On the System BIOS screen, click Miscellaneous Settings.
Miscellaneous Settings details
The Miscellaneous Settings screen details are explained as follows:
Option Description
System Time Enables you to set the time on the system.
System Date Enables you to set the date on the system.
Asset Tag Species the asset tag and enables you to modify it for security and tracking purposes.
Keyboard NumLock Enables you to set whether the system boots with the NumLock enabled or disabled. This option is set to On by
default.
NOTE: This option does not apply to 84-key keyboards.
F1/F2 Prompt on
Error
Enables or disables the F1/F2 prompt on error. This option is set to Enabled by default. The F1/F2 prompt also
includes keyboard errors.
Load Legacy Video
Option ROM
Enables you to determine whether the system BIOS loads the legacy video (INT 10H) option ROM from the video
controller. Selecting Enabled in the operating system does not support UEFI video output standards. This eld is
available only for UEFI boot mode. You cannot set the option to Enabled if UEFI Secure Boot mode is enabled.
In-System
Characterization
Enables or disables In-System Characterization. This option is set to Disabled by default. The two other options
are Enabled and Enabled - No Reboot.
NOTE: The default setting for In-System Characterization is subject to change in future BIOS releases.
When enabled, In-System Characterization (ISC) executes during POST upon detecting relevant change(s) in
system conguration to optimize system power and performance. ISC takes about 20 seconds to execute, and
system reset is needed for ISC results to be applied. The Enabled - No Reboot option executes ISC and continues
without applying ISC results until the next time system reset occurs. The Enabled option executes ISC and forces
an immediate system reset so that ISC results can be applied. It takes the system longer to be ready due to the
forced system reset. When disabled, ISC does not execute.
iDRAC Settings utility
The iDRAC settings utility is an interface to set up and congure the iDRAC parameters by using UEFI. You can enable or disable various
iDRAC parameters by using the iDRAC settings utility.
44 Pre-operating system management applications
NOTE: Accessing some of the features on the iDRAC settings utility needs the iDRAC Enterprise License upgrade.
For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
Entering the iDRAC Settings utility
1 Turn on or restart the managed system.
2 Press F2 during Power-on Self-test (POST).
3 On the System Setup Main Menu page, click iDRAC Settings.
The iDRAC Settings screen is displayed.
Changing the thermal settings
The iDRAC settings utility enables you to select and customize the thermal control settings for your system.
1 Click iDRAC Settings > Thermal.
2 Under SYSTEM THERMAL PROFILE > Thermal Prole, select one of the following options:
• Default Thermal Prole Settings
• Maximum Performance (Performance Optimized)
• Minimum Power (Performance per Watt Optimized)
3 Under USER COOLING OPTIONS, set the Fan Speed Oset, Minimum Fan Speed, and Custom Minimum Fan Speed.
4 Click Back > Finish > Yes.
Device Settings
Device Settings enables you to congure device parameters.
Dell Lifecycle Controller
Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system deployment, conguration,
update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell system embedded Unied
Extensible Firmware Interface (UEFI) applications.
Embedded systems management
The Dell Lifecycle Controller provides advanced embedded systems management throughout the system’s lifecycle. The Dell Lifecycle
Controller can be started during the boot sequence and can function independently of the operating system.
NOTE: Certain platform congurations may not support the full set of features provided by the Dell Lifecycle
Controller.
For more information about setting up the Dell Lifecycle Controller, conguring hardware and rmware, and deploying the operating system,
see the Dell Lifecycle Controller documentation at Dell.com/idracmanuals.
Pre-operating system management applications 45
Boot Manager
The Boot Manager screen enables you to select boot options and diagnostic utilities.
Viewing Boot Manager
To enter Boot Manager:
1 Turn on, or restart your system.
2 Press F11 when you see the following message:
F11 = Boot Manager
If your operating system begins to load before you press F11, allow the system to complete the booting, and then restart your system
and try again.
Boot Manager main menu
Menu item Description
Continue Normal
Boot
The system attempts to boot to devices starting with the rst item in the boot order. If the boot attempt fails, the
system continues with the next item in the boot order until the boot is successful or no more boot options are
found.
One-shot Boot
Menu
Enables you to access boot menu, where you can select a one-time boot device to boot from.
Launch System
Setup
Enables you to access System Setup.
Launch Lifecycle
Controller
Exits the Boot Manager and invokes the Dell Lifecycle Controller program.
System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell.
One-shot BIOS boot menu
One-shot BIOS boot menu enables you to select a boot device to boot from.
System Utilities
System Utilities contains the following utilities that can be launched:
• Launch Diagnostics
• BIOS Update File Explorer
• Reboot System
PXE boot
You can use the Preboot Execution Environment (PXE) option to boot and congure the networked systems, remotely.
NOTE: To access the PXE boot option, boot the system and then press F12. The system scans and displays the active networked
systems.
46 Pre-operating system management applications
Installing and removing system components
This section provides information about installing and removing the system components.
Topics:
• Safety instructions
• Before working inside your system
• After working inside your system
• Recommended tools
• Front bezel (optional)
• Removing the system cover
• Installing the system cover
• Inside the system
• Cooling shroud
• System memory
• Hard drives
• Cooling fans
• Cooling fan assembly
• Expansion cards and expansion card riser
• SD vFlash card (optional)
• Integrated storage controller card
• Network daughter card
• Processors and heat sinks
• PCIe card holder
• Cable retention bracket
• Power supply units
• System battery
• Hard disk drive backplane
• Control panel
• System board
• Trusted Platform Module
Safety instructions
WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by
yourself.
WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock.
CAUTION: Do not operate the system without the cover for a duration exceeding ve minutes.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
6
Installing and removing system components 47
NOTE: Dell recommends that you always use a static mat and static strap while working on components inside the system.
NOTE: To ensure proper operation and cooling, all bays in the system and system fans must be populated always with either a
component or with a blank.
Before working inside your system
Prerequisites
Follow the safety guidelines listed in the Safety instructions section.
Steps
1 Turn o the system, including any attached peripherals.
2 Disconnect the system from the electrical outlet and disconnect the peripherals.
3 If installed, remove the front bezel.
4 If applicable, remove the system from the rack.
For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals.
5 Remove the system cover.
Related links
Safety instructions
After working inside your system
Prerequisites
Follow the safety guidelines listed in the Safety instructions section.
Steps
1 Install the system cover.
2 If applicable, install the system into the rack.
For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals.
3 If removed, install the front bezel.
4 Reconnect the peripherals and connect the system to the electrical outlet.
5 Turn on the system, including any attached peripherals.
Related links
Safety instructions
Recommended tools
You need the following tools to perform the removal and installation procedures:
• Key to the bezel lock.
The key is needed only if your system includes a bezel.
• Phillips #2 screwdriver
• Wrist grounding strap
Front bezel (optional)
The front bezel is attached to the front side of the server and prevents accidents while removing the hard drive or when pressing the reset
or power button. The front bezel can also be locked for additional security.
48 Installing and removing system components
Removing the front bezel
1 Unlock the bezel lock at the left end of the bezel.
2 Lift the release latch next to the bezel lock.
3 Pull the left end of the bezel, unhook the right end and remove the bezel.
Figure 8. Removing and installing the front bezel
1bezel lock 2 front bezel
Related links
Safety instructions
Installing the optional front bezel
Prerequisites
Follow the safety guidelines listed in the Safety instructions section.
Steps
1 Locate and remove the bezel key.
NOTE: The bezel key is attached to the back of the bezel.
2 Hook the right end of the bezel onto the chassis.
3 Fit the free end of the bezel onto the system.
4 Lock the bezel by using the key.
Related links
Safety instructions
Installing and removing system components 49
Removing the system cover
Prerequisites
1 Follow the safety guidelines listed in the Safety instructions section.
2 If installed, remove the optional bezel.
Steps
1 Rotate the latch release lock counter clockwise to the unlocked position.
2 Lift the latch toward the back of the system.
The system cover slides back and the tabs on the system cover disengage from the slots on the chassis.
NOTE: The position of the latch may vary depending on the conguration of your system.
3 Hold the cover on both sides, and lift the cover away from the system.
Next steps
1 Install the system cover.
Related links
Safety instructions
Installing the system cover
Prerequisites
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
3 Ensure that all internal cables are connected and placed out of the way, and no tools or extra parts are left inside the system.
Steps
1 Align the slots on the system cover with the tabs on the chassis.
2 Push the system cover latch down.
The system cover slides forward and the slots on the system cover engage with the tabs on the chassis. The system cover latch locks
into place when the system cover is completely engaged with the tabs on the chassis.
3 Rotate the latch release lock clockwise to the locked position.
Next steps
1 If removed, install the front bezel.
2 Reconnect the peripherals and connect the system to the electrical outlet.
3 Turn on the system, including any attached peripherals.
4 Follow the procedure listed in the After working inside your system section.
Related links
Safety instructions
Before working inside your system
After working inside your system
50 Installing and removing system components
Inside the system
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Figure 9. Inside the system— 12 HDD system
1cooling-fan in the cooling-fan assembly (6) 2 processor (2)
3 DIMMs (24) 4 internal USB port
5 HDD backplane (back) 6 vFlash media slot
7 HDD (2) (back) 8 power supply unit (2)
9 expansion-card riser 3 10 network daughter card
11 expansion-card riser 2 12 expansion-card riser 1
13 HDD backplane
Cooling shroud
The cooling shroud aerodynamically directs the airow across the entire system. The airow passes through all the critical parts of the
system, where the vacuum pulls air across the entire surface area of the heat sink, thus allowing increased cooling.
Installing and removing system components 51
Removing the cooling shroud
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in
shutdown of the system and loss of data.
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
3 If installed, remove the full-length PCIe card.
Steps
Holding the touch points, lift the cooling shroud away from the system.
Next steps
1 Install the cooling shroud.
2 If required, install the full-length PCIe card.
3 Follow the procedure listed in the After working inside your system section.
Related links
Safety instructions
Before working inside your system
After working inside your system
Installing the cooling shroud
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
3 If applicable, route the cables inside the system along the chassis wall and secure the cables by using the cable-securing bracket.
Steps
1 Align the tabs on the cooling shroud with the securing slots on the chassis.
2 Lower the cooling shroud into the chassis until it is rmly seated.
Next steps
1 Follow the procedure listed in the After working inside your system section.
Related links
Safety instructions
Before working inside your system
After working inside your system
52 Installing and removing system components
System memory
The system supports DDR4 registered DIMMs (RDIMMs) and load reduced DIMMs (LRDIMMs). System memory holds the instructions
that are executed by the processor.
NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
Memory bus operating frequency can be 1866 MT/s, 2133 MT/s, or 2400 MT/s depending on the following factors:
• DIMM type (RDIMM or LRDIMM)
• Number of DIMMs populated per channel
• System prole selected (for example, Performance Optimized, Custom, or Dense Conguration Optimized)
• Maximum supported DIMM frequency of the processors
Your system contains 24 memory sockets split into two sets of 12 sockets, one set per processor. Each 12-socket set is organized into four
channels. In each channel, the release tabs of the rst socket are marked white, the second socket black, and the third socket green.
Memory channels are organized as follows:
Table 21. Memory channels
Processor Channel 0 Channel 1 Channel 2 Channel 3
Processor 1 Slots A1, A5, and A9 Slots A2, A6, and A10 Slots A3, A7, and A11 Slots A4, A8, and A12
Processor 2 Slots B1, B5, and B9 Slots B2, B6, and B10 Slots B3, B7, and B11 Slots B4, B8, and B12
The following table shows the memory populations and operating frequencies for the supported congurations:
Table 22. Memory population
DIMM Type DIMMs Populated/
Channel Voltage Operating Frequency (in
MT/s)
Maximum DIMM Rank/Channel
RDIMM 1
1.2 V
2400, 2133, 1866 Dual rank or single rank
2 2400, 2133, 1866 Dual rank or single rank
3 1866 Dual rank or single rank
LRDIMM 1
1.2 V
2400, 2133, 1866 Quad rank
2 2400, 2133, 1866 Quad rank
3 2133, 1866 Quad rank
General memory module installation guidelines
NOTE: Memory congurations that fail to observe these guidelines can prevent your system from booting, stop responding
during memory conguration, or operating with reduced memory.
The system supports Flexible Memory Conguration, enabling the system to be congured and run in any valid chipset architectural
conguration. The following are the recommended guidelines for installing memory modules:
• RDIMMs and LRDIMMs must not be mixed.
• x4 and x8 DRAM based memory modules can be mixed. For more information, see the Mode-specic guidelines section.
• Up to three dual- or single-rank RDIMMs can be populated per channel.
• Up to three LRDIMMs can be populated per channel regardless of rank count.
Installing and removing system components 53
• If memory modules with dierent speeds are installed, they will operate at the speed of the slowest installed memory module(s) or
slower depending on system DIMM conguration.
• Populate memory module sockets only if a processor is installed. For single-processor systems, sockets A1 to A12 are available. For dual-
processor systems, sockets A1 to A12 and sockets B1 to B12 are available.
• Populate all the sockets with white release tabs rst, followed by the black release tabs, and then the green release tabs.
• When mixing memory modules with dierent capacities, populate the sockets with memory modules with highest capacity rst. For
example, if you want to mix 4 GB and 8 GB memory modules, populate 8 GB memory modules in the sockets with white release tabs
and 4 GB memory modules in the sockets with black release tabs.
• In a dual-processor conguration, the memory conguration for each processor should be identical. For example, if you populate socket
A1 for processor 1, then populate socket B1 for processor 2, and so on.
• Memory modules of dierent capacities can be mixed provided other memory population rules are followed (for example, 4 GB and 8
GB memory modules can be mixed).
• Mixing of more than two memory module capacities in a system is not supported.
• Populate four memory modules per processor (one DIMM per channel) at a time to maximize performance.
Related links
Mode-specic guidelines
Mode-specic guidelines
Four memory channels are allocated to each processor. The allowable congurations depend on the memory mode selected.
NOTE: You can mix x4 and x8 DRAM based DIMMs to support RAS features. However, all guidelines for specic RAS features
must be followed. x4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in memory optimized (independent
channel) mode. x8 DRAM based DIMMs need Advanced ECC mode to gain SDDC.
Sample memory congurations
The following tables show sample memory congurations for one and two processor congurations that follow the appropriate memory
guidelines.
NOTE: 1R, 2R, and 4R in the following tables indicate single, dual, and quad-rank DIMMs respectively.
Table 23. Memory congurations—single processor
System
capacity (in
GB)
DIMM size
(in GB)
Number of
DIMMs
DIMM rank, organization, and frequency DIMM slot population
4 4 1 1R, x8, 2400 MT/s
1R, x8, 2133 MT/s
A1
8 4 2 1R, x8, 2400 MT/s
1R, x8, 2133 MT/s
A1, A2
16 4 4 1R, x8, 2400 MT/s
1R, x8, 2133 MT/s
A1, A2, A3, A4
8 2 1R, x8, 2400 MT/s
1R, x8, 2133 MT/s
A1, A2
24 4 6 1R, x8, 2400 MT/s A1, A2, A3, A4, A5, A6
54 Installing and removing system components
System
capacity (in
GB)
DIMM size
(in GB)
Number of
DIMMs
DIMM rank, organization, and frequency DIMM slot population
1R, x8, 2133 MT/s
48 4 12 1R, x8, 1866 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11,
A12
8 6 1R, x8, 2400 MT/s
1R, x8, 2133 MT/s
A1, A2, A3, A4, A5, A6
96 8 12 1R, x8, 1866 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11,
A12
16 6 2R, x8, 2400 MT/s
2R, x8, 2133 MT/s
A1, A2, A3, A4, A5, A6
128 16 8 2R, x8, 2400 MT/s
2R, x8, 2133 MT/s
A1, A2, A3, A4, A5, A6, A7, A8
384 32 12 A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11,
A12
* 16 GB DIMMs must be installed in slots numbered A1, A2, A3, A4, A5, A6, A7, and A8 and 8 GB DIMMs must be installed in slots A9 and
A11.
Table 24. Memory congurations—two processors
System
capacity (in
GB)
DIMM size
(in GB)
Number of
DIMMs
DIMM rank, organization, and frequency DIMM slot population
16 4 4 1R, x8, 2400 MT/s
1R, x8, 2133 MT/s
A1, A2, B1, B2
32 4 8 1R, x8, 2400 MT/s
1R, x8, 2133 MT/s
A1, A2, A3, A4, B1, B2, B3, B4
64 4 16 1R, x8, 2400 MT/s
1R, x8, 2133 MT/s
A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3,
B4, B5, B6, B7, B8
8 8 1R, x8, 2400 MT/s
1R, x8, 2133 MT/s
A1, A2, A3, A4, B1, B2, B3, B4
96 4 24 1R, x8, 1866 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11,
A12, B1, B2, B3, B4, B5, B6, B7, B8, B9, B10,
B11, B12
8 12 1R, x8, 2400 MT/s
1R, x8, 2133 MT/s
A1, A2, A3, A4, A5, A6, B1, B2, B3, B4, B5,
B6
128 8 16 1R, x8, 2400 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3,
B4, B5, B6, B7, B8
Installing and removing system components 55
System
capacity (in
GB)
DIMM size
(in GB)
Number of
DIMMs
DIMM rank, organization, and frequency DIMM slot population
1R, x8, 2133 MT/s
16 8 2R, x8, 2400 MT/s
2R, x8, 2133 MT/s
A1, A2, A3, A4, B1, B2, B3, B4
160 8 20 1R, x8, 1866 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A11, B1,
B2, B3, B4, B5, B6, B7, B8, B9, B11
8 12 1R, x8, 2400 MT/s
1R, x8, 2133 MT/s
A1, A2, A3, A4, A5, A6, B1, B2, B3, B4, B5,
B6 *
16 12 2R, x8, 2400 MT/s
2R, x8, 2133 MT/s
A1, A2, A3, A4, A5, A6, B1, B2, B3, B4, B5,
B6 *
192 8 24 1R, x8, 1866 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11,
A12, B1, B2, B3, B4, B5, B6, B7, B8, B9, B10,
B11, B12
16 12 2R, x8, 2400 MT/s
2R, x8, 2133 MT/s
A1, A2, A3, A4, A5, A6, B1, B2, B3, B4, B5,
B6
256 16 16 2R, x8, 2400 MT/s
2R, x8, 2133 MT/s
A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3,
B4, B5, B6, B7, B8
384 16 24 2R, x8, 1866 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11,
A12, B1, B2, B3, B4, B5, B6, B7, B8, B9, B10,
B11, B12
32 12 2R, x4, 2400 MT/s
2R, x4, 2133 MT/s
A1, A2, A3, A4, A5, A6, B1, B2, B3, B4, B5,
B6
512 32 16 2R, x4, 2400 MT/s
2R, x4, 2133 MT/s
A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3,
B4, B5, B6, B7, B8
64 8 4R, x4, 2400 MT/s
4R, x4, 2133 MT/s
A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3,
B4, B5, B6, B7, B8
* 16 GB DIMMs must be installed in slots numbered A1, A2, A3, A4, B1, B2, B3, and B4 and 8 GB DIMMs must be installed in slots A5, A6,
B5, and B6.
Removing memory modules
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
56 Installing and removing system components
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
3 Remove the cooling shroud.
WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow the memory
modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or
metallic contacts on the memory module.
CAUTION: To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not occupied.
Remove memory module blanks only if you intend to install memory modules in those sockets.
Steps
1 Locate the appropriate memory module socket.
CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory
module or metallic contacts.
2 To release the memory module from the socket, simultaneously press the ejectors on both ends of the memory module socket.
3 Lift and remove the memory module from the system.
Figure 10. Removing the memory module
1memory module 2 memory module socket
3 memory module socket ejector (2)
Next steps
1 Install the memory module.
NOTE: If you are removing the memory module permanently, install a memory module blank.
2 Install the cooling shroud.
3 Follow the procedure listed in the After working inside your system section.
Related links
Safety instructions
Before working inside your system
After working inside your system
Installing and removing system components 57
Installing memory modules
Prerequisites
WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow the memory
modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or
metallic contacts on the memory module.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
Steps
1 Locate the appropriate memory module socket.
CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory
module or metallic contacts.
2 Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket.
3 Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the memory module
in the socket.
CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the memory
module evenly.
NOTE: The memory module socket has an alignment key that enables you to install the memory module in the socket in
only one orientation.
4 Press the memory module with your thumbs until the socket levers rmly click into place.
When the memory module is properly seated in the socket, the levers on the memory module socket align with the levers on the other
sockets that have memory modules installed.
Figure 11. Installing the memory module
1memory module 2 alignment key
58 Installing and removing system components
3 memory module socket ejector (2)
Next steps
1 Follow the procedure listed in the After working inside your system section.
2 Press F2 to enter System Setup, and check the System Memory setting.
The system should have already changed the value to reect the installed memory.
3 If the value is incorrect, one or more of the memory modules may not be installed properly. Ensure that the memory module is rmly
seated in the memory module socket.
4 Run the system memory test in system diagnostics.
Related links
Safety instructions
Before working inside your system
After working inside your system
Hard drives
Your system supports entry hard drives and enterprise-class hard drives. Entry hard drives are designed for 5x8 operating environment with
less workload rating to drives and enterprise-class drives are designed for 24x7 operating environment. Selecting the correct drive class will
enable the critical areas of quality, functionality, performance, and reliability to be optimized for the target implementation.
NOTE: Do not mix enterprise-class hard drives with entry hard drives.
Choosing the right drive type depends on the usage pattern. Improper use of entry hard drives (workload rating exceeds 55TB/year) will
lead to signicant risk and increase the drives failure rate.
For more information on these hard drives, see the 512e and 4Kn Disk Formats whitepaper and 4K Sector HDD FAQ document at
Dell.com/poweredgemanuals.
All hard drives are connected to the system board through the hard drive backplane. Hard drives are supplied in hot-swappable hard drive
carriers that t in the hard drive slots.
CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage
controller card to ensure that the host adapter is congured correctly to support hot-swap hard drive removal and insertion.
CAUTION: Do not turn o or restart your system while the hard drive is being formatted. Doing so can cause a hard drive
failure.
Use only hard drives that have been tested and approved for use with the hard drive backplane.
When you format a hard drive, allow enough time for the formatting to be complete. Be aware that high-capacity hard drives can take a
long time to format.
Removing a 3.5-inch hard drive blank
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
with the product.
CAUTION: To maintain proper system cooling, all empty hard drive slots must have hard drive blanks installed.
1 Follow the safety guidelines listed in the Safety instructions section.
2 If installed, remove the front bezel.
Installing and removing system components 59
Steps
Press the release button and slide the blank out of the hard drive slot.
Figure 12. Removing a 3.5-inch hard drive blank
1 hard drive blank 2 release button
Next steps
If applicable, install the front bezel.
Related links
Safety instructions
Installing a 3.5-inch hard drive blank
Prerequisites
1 Follow the safety guidelines listed in the Safety instructions section.
2 If installed, remove the front bezel.
Steps
Insert the hard drive blank into the hard drive slot until the release button clicks into place.
Figure 13. Installing a 3.5-inch hard drive blank
1hard drive blank
Next steps
If applicable, install the front bezel.
Related links
Safety instructions
60 Installing and removing system components
Removing a 2.5 inch hard drive blank (rear)
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
with the product.
CAUTION: To maintain proper system cooling, all empty hard drive slots must have hard drive blanks installed.
Follow the safety guidelines listed in safety instructions section.
Steps
Pull the hard drive blank out until it is free of the hard drive slot.
Figure 14. Removing and installing a 2.5 inch hard drive blank (rear)
1hard drive blank (rear)
Related links
Safety instructions
Installing a 2.5 inch hard drive blank (rear)
Prerequisites
1 Follow the safety guidelines listed in the Safety instructions section.
Steps
Insert the hard drive blank into the hard drive slot until it clicks into place.
Installing and removing system components 61
Figure 15. Installing a 2.5 inch hard drive blank (rear)
Next steps
Follow the procedure listed in the After working inside your system section.
Related links
Safety instructions
After working inside your system
Removing a hot swappable hard drive or solid state drive
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
3 If applicable, remove the bezel.
4 Using the management software, prepare the hard drive for removal. If the hard drive is online, the green activity or fault indicator
ashes while the drive is turning o. When the hard drive indicators are o, the hard drive is ready for removal.
For more information, see the documentation for the storage controller.
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation
supplied with your operating system.
Steps
1 Press the release button to open the hard drive or SSD carrier release handle.
2 Slide the hard drive or SSD carrier out of the hard drive slot.
CAUTION: To maintain proper system cooling, all empty hard drive or SSD slots must have hard drive or SSD blanks
installed.
3 If you are not replacing the hard drive or SSD immediately, insert a hard drive or SSD blank in the empty hard drive slot.
62 Installing and removing system components
Figure 16. Removing a hot swappable hard drive or SSD
1 release button 2 hard drive or SSD carrier
3 hard drive or SSD carrier handle
Related links
Safety instructions
Before working inside your system
Installing a hot swappable hard drive
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: Use only hard drives that have been tested and approved for use with the hard drive backplane.
CAUTION: Combining SAS and SATA hard drives in the same RAID volume is not supported.
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard drive carrier and
attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make
it unusable.
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation
supplied with your operating system.
CAUTION: When a replacement hot swappable hard drive is installed and the system is powered on, the hard drive automatically
begins to rebuild. Make absolutely sure that the replacement hard drive is blank or contains data that you wish to have over-
written. Any data on the replacement hard drive is immediately lost after the hard drive is installed.
1 Follow the safety guidelines listed in Safety instructions section.
Steps
1 If a hard drive blank is installed in the hard drive slot, remove it.
2 Install a hard drive in the hard drive carrier. For more information, see the Installing a hot swappable hard drive into a hot swappable
hard drive carrier section.
3 Press the release button on the front of the hard drive carrier and open the hard drive carrier handle.
4 Insert the hard drive carrier into the hard drive slot until the carrier connects with the backplane.
5 Close the hard drive carrier handle to lock the hard drive in place.
Installing and removing system components 63
Next steps
Install the optional front bezel.
Figure 17. Installing a hot swappable hard drive
1 release button 2 hard drive or SSD carrier
3 hard drive or SSD carrier handle
Figure 18. Installing a 1.8-inch hot swappable uSATA SSD
1release button 2 SSD carrier
3 SSD carrier handle
Related links
Safety instructions
Installing hard drive into hard-drive carrier
64 Installing and removing system components
Removing hard drive from hard-drive carrier
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1 Ensure that you read the Safety instructions section in this document.
2 Follow the procedure listed in Before working inside your system section in this document.
CAUTION: To maintain proper system cooling, all empty hard-drive slots must have hard-drive blanks installed.
Steps
1 Push out at the edges of the carrier to disengage the tabs on the hard-drive carrier from the slots on the hard drive.
2 Lift the hard-drive carrier away from the hard drive.
Figure 19. Removing and installing hard drive from hard-drive carrier
1Hard drive 2 Tab on the hard-drive carrier (4)
3 Hard-drive carrier
Next steps
Follow the procedure listed in After working inside your system section in this document.
Related links
Safety instructions
Before working inside your system
After working inside your system
Installing hard drive into hard-drive carrier
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Follow the procedure listed in Before working inside your system section in this document.
Installing and removing system components 65
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Align the tabs on the hard-drive carrier with the slots on the hard drive.
2 Pull the edges of the carrier to t over the hard drive.
3 Lower the hard-drive carrier onto the hard drive to secure it.
Next steps
Follow the procedure listed in After working inside your system section in this document.
Related links
Safety instructions
Before working inside your system
After working inside your system
Cooling fans
Your system supports six hot-swappable cooling fans.
NOTE: If there is an issue with a particular fan, the fan number is referenced by the system management software, allowing you
to easily identify and replace the proper fan by noting the fan numbers on the cooling-fan assembly.
Removing a cooling fan
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in Before working inside your system section in this document.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: The cooling fans are hot-swappable. To maintain proper cooling while the system is on, replace only one fan at a time.
NOTE: The procedure for removing each fan is identical.
Steps
Press the fan release tab and lift the cooling fan out of the cooling-fan assembly.
66 Installing and removing system components
Figure 20. Removing and installing a cooling fan
1 cooling-fan assembly 2 cooling-fan connector (6)
3 fan release tab (6) 4 cooling fan (6)
5 cooling-fan connector on system board (6)
Next steps
1 Replace the cooling fan. See the Installing a cooling fan section in this document.
2 Complete the tasks listed in the After working inside your system section in this document.
Related links
Safety instructions
Before working inside your system
Installing a cooling fan
After working inside your system
Installing a cooling fan
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in the Before working inside your system section in this document.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Align the plug at the base of the cooling fan with the connector on the system board.
2 Slide the cooling fan into the securing slots until the tabs lock into place.
Next steps
Complete the tasks listed in the After working inside your system section in this document.
Installing and removing system components 67
Related links
Safety instructions
Before working inside your system
After working inside your system
Cooling fan assembly
The cooling fan assembly ensures that the key components of the server such as the processors, hard drives, and memory get adequate air
circulation to keep them cool. A failure in the server’s cooling system can result in the server overheating and may lead to damage.
Removing the cooling fan assembly
Prerequisites
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Unlock the cooling fan assembly from the chassis by lifting the release levers.
2 Lift the cooling fan assembly out of the chassis.
Figure 21. Removing the cooling fan assembly
1cooling fan assembly 2 cooling fan (6)
3 release lever (2) 4 guide pin on the system board (2)
68 Installing and removing system components
5 cooling fan connector (6) 6 guide pin on the chassis (6)
Next steps
1 Install the cooling fan assembly.
2 Follow the procedure listed in the After working inside your system section.
Related links
Safety instructions
Before working inside your system
After working inside your system
Installing the cooling fan assembly
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1 Follow the safety guidelines listed in Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
CAUTION: Ensure that the cables are correctly installed and retained by the cable retention bracket before installing the cooling
fan assembly. Incorrectly installed cables may get damaged.
Steps
1 Align the slots on the cooling fan assembly with the guide pins on the chassis.
2 Slide the cooling fan assembly into the chassis.
3 Lock the cooling fan assembly into the chassis by lowering the release levers until rmly seated.
Installing and removing system components 69
Figure 22. Installing the cooling fan assembly
1cooling fan assembly 2 cooling fan (6)
3 release lever (2) 4 guide pin on the system board (2)
5 cooling fan connector (6) 6 guide pin on the chassis (6)
Next steps
Follow the procedure listed in the After working inside your system section.
Related links
Safety instructions
Before working inside your system
After working inside your system
Expansion cards and expansion card riser
An expansion card in the server is an add-on card that can be inserted into an expansion slot on the system board or riser card to add
enhanced functionality to the system through the expansion bus.
NOTE: A System Event Log (SEL) event is logged if an expansion card riser is unsupported or missing. It does not prevent your
system from turning on and no BIOS POST message or F1/F2 pause is displayed.
Expansion card installation guidelines
Depending on your system conguration:
The following PCI Express generation 3 expansion cards are supported:
70 Installing and removing system components
Table 25. Supported expansion cards
Riser PCIe slot Processor connection Height Length Link width Slot width
1 1 Processor 2 Low Prole Half Length x8 x16
1 2 Processor 2 Low Prole Half Length x8 x16
1 3 Processor 2 Low Prole Half Length x8 x16
2 4 Processor 2 Full Height Full Length x16 x16
2 5 Processor 1 Full Height Full Length x8 x16
3 (default) 6 Processor 1 Full Height Full Length x8 x16
3 (alternate) 6 Processor 1 Full Height Full Length x16 x16
3 (default) 7 Processor 1 Full Height Full Length x8 x16
NOTE: To use the PCIe slots 1 through 4 on the riser, both the processors must be installed.
NOTE: The expansion-card slots are not hot-swappable.
The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical t. The expansion cards with
the highest priority should be installed rst using the slot priority indicated. All other expansion cards should be installed in card priority and
slot priority order.
Table 26. Expansion card installation order
Card priority Card type Slot priority Max allowed
NX3230 NX3230
1 PCIe Bridge 4 1
2 GPU (double wide) Not supported 0
GPU (single wide) Not supported 0
3 RAID H730P (low prole) 3, 2 1
4 RAID H830 6, 4, 5 2
RAID H830 (low prole) 3, 2 2
5 40 Gb NICs (full height) 4, 6, 5 3
40 Gb NICs (low prole) 3, 2, 1 3
6 FC16 HBA (full height) 4, 6, 5 3
FC16 HBA (low prole) 2, 3, 1 3
7 10 Gb NICs (full height) 4, 6, 5 3
10 Gb NICs (low prole) 2, 3, 1 3
8 FC8 HBA (full height) 4, 6, 5 3
FC8 HBA (low prole) 2, 3, 1 3
9 1 Gb NICs (full height) 4, 6, 5 3
1 Gb NICs (low prole) 2, 3, 1 3
10 12 Gb SAS (low prole) 3, 2, 1 3
12 Gb SAS (full height) 6, 4, 5 3
Installing and removing system components 71
Card priority Card type Slot priority Max allowed
NX3230 NX3230
11 Integrated RAID Integrated slot 1
12 NDC Integrated slot 1
Removing an expansion card from expansion card riser 2 or 3
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
3 When removing a card from riser 3, ensure that the PCIe holder latch is closed.
NOTE: The procedure for installing and removing a full length PCIe card is similar to the procedure for removing and installing a
GPU card.
Steps
1 Disconnect any cables connected to the expansion card.
2 Lift the expansion card latch out of the guide slot.
3 Hold the expansion card by its edges, and remove it from the expansion card connector.
4 If you are removing the card permanently, install a metal ller bracket over the empty expansion slot opening and close the expansion
card latch.
NOTE: You must install a ller bracket over an empty expansion card slot to maintain Federal Communications
Commission (FCC) certication of the system. The brackets also keep dust and dirt out of the system and aid in proper
cooling and airow inside the system.
5 Install the expansion card latch into the slot.
6 Close the expansion card locking tabs.
72 Installing and removing system components
Figure 23. Removing an expansion card from expansion card riser 2 or 3
1expansion card 2 expansion card latch
3 expansion card riser 4 power connector (for GPU cards)
5 expansion card connector
Next steps
1 Install an expansion card into the expansion card riser.
2 Follow the procedure listed in the After working inside your system section.
Related video
http://www.Dell.com/XCSeries/XC730xd/PCI
Related links
Safety instructions
Before working inside your system
After working inside your system
Installing and removing system components 73
Installing an expansion card into the expansion card riser 2 or 3
Prerequisites
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2 Lift the expansion card latch and remove the ller bracket.
3 Holding the card by its edges, position the card so that the connector on the expansion card aligns with the expansion card connector
on the riser.
4 Insert the card-edge connector rmly into the expansion card connector until the card is fully seated.
5 Press the touch points to open the expansion card locking tabs.
6 Close the expansion card latch.
7 If applicable, connect the cables to the expansion card.
NOTE: When installing a GPU card on riser 2 or riser 3 (default), connect the GPU card power cable to the power
connector on the riser.
74 Installing and removing system components
Figure 24. Installing an expansion card into the expansion card riser 2 or 3
1expansion card 2 expansion card latch
3 expansion card riser 4 power connector (for GPU cards)
5 expansion card connector
Next steps
1 Follow the procedure listed in the After working inside your system section.
2 Install any device drivers required for the card as described in the documentation for the card.
Related links
Safety instructions
Before working inside your system
After working inside your system
Removing an expansion card from the expansion card riser 1
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
3 Disconnect any cables connected to the expansion card.
4 Remove the expansion card riser.
Installing and removing system components 75
NOTE: The expansion card riser 1 can be used only when both the processors are installed.
Steps
1 Press tab A and rotate the latch clockwise.
2 Press tab B and rotate the latch downward.
3 Remove the expansion card from the expansion card riser 1.
4 If you are removing the card permanently, install a metal ller bracket over the empty expansion slot opening, and then close the
expansion card latch.
NOTE: You must install a ller bracket over an empty expansion card slot to maintain Federal Communications
Commission (FCC) certication of the system. The brackets also keep dust and dirt out of the system and aid in proper
cooling and airow inside the system.
5 Close the latches of tab A and tab B.
Figure 25. Removing an expansion card from expansion card riser 1
1tab A 2 expansion card riser 1 cage
3 expansion card connector 4 tab B
5 latch 6 expansion card
Next steps
1 Install the expansion card.
2 Install the expansion card riser.
3 Follow the procedure listed in the After working inside your system section.
Related links
Safety instructions
Before working inside your system
After working inside your system
76 Installing and removing system components
Installing an expansion card into the expansion card riser 1
Prerequisites
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
3 Remove the expansion card riser.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: The expansion card riser 1 can be used only when both the processors are installed.
Steps
1 Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2 Press tab A and rotate the latch clockwise.
3 Press tab B and rotate the latch down.
4 Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion card connector.
5 Insert the card-edge connector rmly into the expansion card connector until the card is fully seated.
6 Close the latches of tab A and tab B.
Figure 26. Installing an expansion card into the expansion card riser 1
1tab A 2 expansion card riser 1 cage
3 expansion card connector 4 tab B
5 latch 6 expansion card
Next steps
1 Install the expansion card riser.
2 If applicable, connect any cables to the expansion card.
Installing and removing system components 77
3 Follow the procedure listed in the After working inside your system section.
4 Install any device drivers required for the card as described in the documentation for the card.
Related links
Safety instructions
Before working inside your system
After working inside your system
Removing the riser 1 blank
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in Before working inside your system section in this document.
3 Remove the expansion card riser.
Steps
Press tabs on the riser 1 blank and push the riser 1 blank out of the chassis.
Figure 27. Removing and installing the riser 1 blank
1slot on the chassis 2 tab (2)
3 riser 1 blank
Related links
Safety instructions
Before working inside your system
78 Installing and removing system components
Installing the riser 1 blank
To install the riser 1 blank, align the blank with the slot on the chassis and insert it into the chassis until it clicks into place.
Removing expansion card risers
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in Before working inside your system section in this document.
3 If installed, remove any expansion card installed on riser 2 and 3.
NOTE: The expansion card riser 1 can be used only when both the processors are installed.
Steps
Holding the slots on the expansion card riser, lift the riser from the riser connector on the system board.
NOTE: To remove expansion card risers 2 and 3, hold the edges of the expansion card riser.
NOTE: To ensure proper system cooling, the riser 1 blank must be installed in the riser 1 slot. Remove the riser 1 blank
only if you are installing riser 1.
Figure 28. Removing and installing the expansion card riser 1
1expansion card riser 1 cage 2 expansion card riser 1
3 riser guide-back (right) 4 riser guide-back (left)
Installing and removing system components 79
5 expansion card riser 1 connector 6 riser guide-front
Figure 29. Identifying connectors on the expansion card riser 1
1expansion card slot 1 2 expansion card slot 2
3 expansion card slot 3
Figure 30. Removing and installing the expansion card riser 2
1power connector (for GPU cards) 2 expansion card riser 2
3 riser guide-back 4 expansion card riser 2 connector
80 Installing and removing system components
5 riser guide-front
Figure 31. Identifying connectors on the expansion card riser 2
1expansion card slot 4 2 expansion card slot 5
3 power connector (for GPU cards)
Figure 32. Removing and installing the expansion card riser 3
1riser guide-front 2 power connector (for GPU cards)
3 expansion card riser 3 4 riser guide-back
5 expansion card riser 3 connector
Installing and removing system components 81
Figure 33. Identifying connectors on the expansion card riser 3 (default)
1 expansion card slot 6 2 expansion card slot 7
3 power connector (for GPU cards)
Figure 34. Identifying connectors on the expansion card riser 3 (alternate)
1expansion card slot 6 2 power connector (for GPU cards)
Next steps
1 If applicable, remove or install an expansion card on the riser.
2 If applicable, replace the expansion card riser.
3 Complete the tasks listed in After working inside your system section in this document.
Related links
Safety instructions
Before working inside your system
After working inside your system
82 Installing and removing system components
Installing expansion card risers
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in Before working inside your system section in this document.
3 If applicable, reinstall the expansion card(s) into the expansion card riser 1.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Align the expansion card riser with the connectors and the riser guides on the system board.
2 Lower the expansion card riser into place until the expansion card riser is fully seated in the connector.
Next steps
1 Install the expansion card(s) into the expansion card risers 2 or 3.
2 Complete the tasks listed in After working inside your system section in this document.
3 Install any device drivers required for the card as described in the documentation for the card.
Related links
Safety instructions
Before working inside your system
After working inside your system
SD vFlash card (optional)
An SD vFlash card is a Secure Digital (SD) card that plugs into the SD vFlash card slot in the iDRAC port card. It provides persistent on-
demand local storage and a custom deployment environment that enables automation of server conguration, scripts, and imaging. It
emulates USB device(s). For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
Removing the optional SD vFlash card
Prerequisites
1 Follow the safety guidelines listed in the Safety instructions section.
2 Locate the SD vFlash card slot at the back of the chassis.
Steps
To remove the SD vFlash card, push the SD vFlash card inward to release it, and pull the SD vFlash card from the SD vFlash card slot.
Installing and removing system components 83
Figure 35. Removing the optional SD vFlash card
1 SD vFlash card 2 SD vFlash card slot
Related links
Safety instructions
Removing the vFlash media unit
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in Before working inside your system section in this document.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Remove the screw securing the vFlash media unit to the chassis.
2 Remove the cable from the vFlash media unit and the backplane.
3 Slide the vFlash media unit toward the front of chassis and lift it out of the system.
84 Installing and removing system components
Figure 36. Removing and installing the vFlash media unit
1cable 2 screw
3 vFlash media unit 4 vFlash media slot
5stando
Next steps
Complete the tasks listed in After working inside your system section in this document.
Related links
Safety instructions
Before working inside your system
After working inside your system
Installing the vFlash media unit
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in Before working inside your system section in this document.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Slide in and align the vFlash media unit with the vFlash media slot on the back of the chassis.
2 Connect the cable to the vFlash media unit.
3 Replace the screw securing the vFlash media unit to the chassis.
Installing and removing system components 85
Next steps
Complete the tasks listed in After working inside your system section in this document.
Related links
Safety instructions
Before working inside your system
After working inside your system
Integrated storage controller card
Your system includes a dedicated expansion card slot on the system board for an integrated storage controller card. The integrated storage
controller card provides the integrated storage subsystem for the internal hard drives in your system. The controller supports SAS and
SATA hard drives and also enables you to set up the hard drives in RAID congurations. The RAID congurations depend on the version of
the storage controller included with your system.
Removing integrated storage controller card
Prerequisites
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
3 Remove the cooling shroud.
4 Remove the expansion-card riser 1.
5 Keep the #2 Phillips screwdriver handy.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Loosen the screws that secure the integrated storage controller cable to the integrated storage-controller card connector on the
system board.
2 Lift out the integrated storage controller cable.
3 Lift one end of the card and angle it to disengage the card from the integrated storage-controller card holder on system board.
4 Lift the card out of the chassis.
86 Installing and removing system components
Figure 37. Removing and installing integrated storage controller card
1Integrated storage controller cable 2 Integrated storage controller card
3 Integrated storage-controller card connector on the
system board 4 Integrated storage controller card holder
Next steps
1 Replace the expansion-card riser 1.
2 Replace the cooling shroud.
3 Follow the procedure listed in the After working inside your system section.
Related links
Safety instructions
Before working inside your system
After working inside your system
Installing integrated storage controller card
Prerequisites
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
3 Remove the cooling shroud.
4 Remove the expansion-card riser 1.
5 Keep the #2 Phillips screwdriver handy.
Installing and removing system components 87
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Align the end of the integrated storage-controller card opposite the connector with the integrated storage-controller card holder.
2 Lower the connector side of the integrated storage-controller card into the integrated storage-controller card connector on the
system board.
Ensure that the tabs on the system board align with the screw holes on the integrated storage-controller card.
3 Align the screws on the integrated storage-controller card cable with the screw holes on the connector.
4 Tighten the screws to secure the integrated storage-controller card cable with the integrated storage-controller card connector on the
system board.
Next steps
1 Replace the expansion-card riser 1.
2 Replace the cooling shroud.
3 Follow the procedure listed in the After working inside your system section.
Related links
Safety instructions
Before working inside your system
After working inside your system
Network daughter card
The Network daughter card (NDC) is a small, removable mezzanine card. The NDC provides you with the exibility of choosing dierent
network connectivity options, for example—4 x 1GbE, 2 x 10GbE and 2 x Converged Network Adapter.
Removing the network daughter card
Prerequisites
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
3 If installed, remove the expansion card riser 2.
4 Keep the Phillips #1 screwdriver ready.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Loosen the captive screws that secure the network daughter card (NDC) to the system board.
2 Hold the NDC by the edges on either side of the touch point, and lift the card to disengage it from the connector on the system
board.
3 Slide the NDC away from the back of the system until the Ethernet connectors are clear of the slot in the back panel.
4 Lift the NDC out of the chassis.
88 Installing and removing system components
Figure 38. Removing the NDC
1captive screw socket (2) 2 connector on the system board
3 captive screw (2) 4 touch point (2)
5 network daughter card (NDC) 6 back panel slot for Ethernet connectors
Next steps
1 Install the NDC.
2 If removed, install the expansion card riser 1.
3 Follow the procedure listed in the After working inside your system section.
Related links
Safety instructions
Before working inside your system
After working inside your system
Installing the network daughter card
Prerequisites
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
3 If applicable, remove the expansion card riser 1.
4 Keep the Phillips #1 screwdriver ready.
Installing and removing system components 89
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Orient the network daughter card (NDC) so that the Ethernet connectors t through the slot in the back panel.
2 Align the captive screws on the card with the captive screw sockets on the system board.
3 Press the touch points on the card until the card connector is rmly seated on the system board connector.
4 Tighten the captive screws to secure the NDC to the system board.
Figure 39. Installing the NDC
1captive screw socket (2) 2 connector on the system board
3 captive screw (2) 4 touch point (2)
5 network daughter card (NDC) 6 back panel slot for Ethernet connectors
Next steps
1 If applicable, install the expansion card(s) in the expansion card riser 2.
2 Follow the procedure listed in the After working inside your system section.
Related links
Safety instructions
Before working inside your system
After working inside your system
Processors and heat sinks
Use the following procedures when:
90 Installing and removing system components
• Removing and installing a heat sink
• Installing an additional processor
• Replacing a processor
NOTE: To ensure proper system cooling, you must install a processor blank in any empty processor socket.
Removing a processor
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures should be performed only by Dell certied
service technicians.
NOTE: If you are upgrading your system, download the latest system BIOS version from Dell.com/support and follow the
instructions included in the compressed download le to install the update on your system.
NOTE: You can update the system BIOS by using the Dell Lifecycle Controller.
NOTE: To ensure proper system cooling, you must install a processor blank in any empty processor socket.
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
3 Keep the Phillips #2 screwdriver ready.
4 Remove the cooling shroud.
5 Remove the heat sink.
WARNING: The processor is hot to touch for some time after the system has been powered down. Allow the processor to cool
before removing it.
CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not
rmly grasped.
Steps
1 Release the open rst socket lever near the unlock icon by pushing the lever down and out from under the tab.
2 Release the close rst socket release lever near the lock icon by pushing the lever down and out from under the tab. Lift the lever
90 degrees upward.
3 Lower the open rst socket-release lever to lift the processor shield.
4 Hold the tab on the processor shield and lift the processor shield until the open rst socket-release lever lifts up.
CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket
when removing the processor out of the socket.
5 Lift the processor out of the socket and leave the open rst socket-release lever up.
NOTE: If you are permanently removing the processor, you must install a socket protective cap in the vacant socket to
protect the socket pins and keep the socket free of dust.
NOTE: After removing the processor, place it in an anti-static container for reuse, return, or temporary storage. Do not
touch the bottom of the processor. Touch only the side edges of the processor.
Installing and removing system components 91
Figure 40. Processor shield
1close rst socket release lever 2 lock icon
3 processor 4 open rst socket release lever
5 unlock icon
92 Installing and removing system components
Figure 41. Removing a processor
1close rst socket-release lever 2 pin-1 indicator of processor
3 processor 4 slot (4)
5 processor shield 6 open rst socket-release lever
7 socket 8 socket keys (4)
Next steps
1 Replace the processor(s).
2 Install the heat sink.
3 Reinstall the cooling shroud.
4 Follow the procedure listed in the After working inside your system section.
Related links
Safety instructions
Before working inside your system
After working inside your system
Installing a processor
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1 Follow the safety guidelines listed in the Safety instructions section.
Installing and removing system components 93
2 Follow the procedure listed in the Before working inside your system section.
3 Keep the Phillips #2 screwdriver ready.
4 If you are upgrading your system, download the latest system BIOS version from Dell.com/support and follow the instructions
included in the compressed download le to install the update on your system.
NOTE: You can also update the system BIOS by using the Dell Lifecycle Controller.
5 Remove the cooling shroud.
NOTE: If applicable, close the expansion card latch on the cooling shroud to release the full length card.
6 If connected, disconnect the cables from expansion card(s).
7 If installed, remove the expansion card riser.
WARNING: The heat sink and processor are too hot to touch for some time after the system has been powered down. Allow the
heat sink and processor to cool down before handling them.
CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to
maintain proper thermal conditions.
NOTE: If you are installing a single processor, it must be installed in socket CPU1.
Steps
1 Unpack the new processor.
NOTE: If the processor has previously been used in a system, remove any remaining thermal grease from the processor
by using a lint-free cloth.
2 Locate the processor socket.
3 If applicable, remove the socket protective cap.
4 Release the open rst socket-release lever near the unlock icon by pushing the lever down and out from under the tab.
5 Similarly, release the close rst socket-release lever near the lock icon by pushing the lever down and out from under the tab. Lift
the lever 90 degrees upward.
6 Hold the tab near the lock symbol on the processor shield and lift it up and out of the way.
CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor. Be careful
not to bend the pins in the socket.
CAUTION: While removing or reinstalling the processor, wipe your hands of any contaminants. Contaminants on the
processor pins such as thermal grease or oil can damage the processor.
7 Align the processor with the socket keys.
CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the
socket.
8 Align the pin-1 indicator of the processor with the triangle on the system board.
9 Place the processor on the socket such that the slots on the processor align with the socket keys.
10 Close the processor shield.
11 Lower the close rst socket-release lever near the lock icon and push it under the tab to lock it.
12 Similarly, lower the open rst socket-release lever near the unlock icon and push it under the tab to lock it.
94 Installing and removing system components
Figure 42. Installing a processor
1socket-release lever 1 2 pin–1 corner of the processor
3 processor 4 slot (4)
5 processor shield 6 socket-release lever 2
7 processor socket 8 tab (4)
Next steps
NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper thermal
conditions.
1 Install the heat sink.
2 If removed, reinstall the PCIe expansion card riser.
3 If disconnected, reconnect the cables to the expansion card(s).
4 Follow the procedure listed in the After working inside your system.
5 While booting, press F2 to enter System Setup and verify that the processor information matches the new system conguration.
6 Run the system diagnostics to verify that the new processor operates correctly.
Related links
Safety instructions
Before working inside your system
PCIe card holder
This section provides information about installing and removing PCIe card holder.
Installing and removing system components 95
Removing the PCIe card holder
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in the Before working inside your system section in this document.
3 If installed, remove the full-length PCIe card.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: Do not use your system without the PCIe card holder installed. The PCIe card holder is necessary to ensure proper
system cooling.
Steps
1 Press the release tab and slide the card holder toward the back of the chassis to release the PCIe card holder from the chassis.
2 Lift the PCIe card holder out of the chassis.
NOTE: To ensure proper system cooling, you must replace the PCIe card holder.
Figure 43. Removing and installing the PCIe card holder
1PCIe card holder 2 release tab
Next steps
1 Replace the PCIe card holder. See Installing the PCIe card holder section in this document.
2 Complete the tasks listed in the After working inside your system section in this document.
Related links
Installing PCIe card holder
Safety instructions
Before working inside your system
After working inside your system
Installing PCIe card holder
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in Before working inside your system section in this document.
96 Installing and removing system components
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: Do not use your system without the PCIe card holder installed. The PCIe card holder is necessary to ensure proper
system cooling.
Steps
1 Align the PCIe card holder with the notches and tabs on the PSU cage.
2 Press the release tab and slide PCIe card holder toward the front of the chassis until rmly seated.
Next steps
1 If applicable, replace the full-length PCIe card.
2 Complete the tasks listed in After working inside your system section in this document.
Related links
Safety instructions
Before working inside your system
After working inside your system
Opening and closing the PCIe card holder latch
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in Before working inside your system section in this document.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 To open the PCIe card holder latch, press the release tab.
2 To close the PCIe card holder latch, rotate the latch clockwise until it locks.
NOTE: Before installing a full-length PCIe card, the PCIe card holder latch must be closed. When the full-length PCIe
card is installed, open the PCIe card holder latch. Before removing the full-length PCIe card, you must close the PCIe
card holder latch.
Figure 44. Opening and closing the PCIe card holder latch
1PCIe card holder 2 release tab
3 PCIe card holder latch
Installing and removing system components 97
Next steps
Complete the tasks listed in After working inside your system section in this document.
Related links
Safety instructions
Before working inside your system
After working inside your system
Cable retention bracket
Cable retention bracket provides support to the installed cables. The cable retention bracket also helps to prevent the cables from moving
out of place, which may result in loose connections and reduced air ow inside the server.
Removing the cable retention bracket
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in Before working inside your system section in this document.
3 Remove the cooling shroud.
4 Remove the PCIe card holder.
5 Remove all cables routed through the cable retention bracket.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Pull the tab to release it from the notch and slide the cable retention bracket toward the front of the chassis to release it from the
chassis.
2 Lift the cable retention bracket out of the chassis.
Figure 45. Removing and installing the cable retention bracket
1alignment pin (2) 2 tab
3 cable retention bracket
Next steps
1 Replace the cable retention bracket. See Installing the cable retention bracket section in this document.
98 Installing and removing system components
2 Complete the tasks listed in After working inside your system section in this document.
Related links
Safety instructions
Before working inside your system
After working inside your system
Installing the cable retention bracket
Installing the cable retention bracket
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in Before working inside your system section in this document.
3 Remove the cooling shroud.
4 Remove the PCIe card holder.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Align the cable retention bracket with the alignment pins on the chassis.
2 Slide the cable retention bracket along the chassis wall until the tab clicks and locks the slots.
3 Place all cables to be routed in the cable retention bracket.
Next steps
1 Install the PCIe card holder.
2 Install the cooling shroud.
3 Complete the tasks listed in After working inside your system section in this document.
Related links
Safety instructions
Before working inside your system
After working inside your system
Power supply units
Your system supports one of the following:
• Two 750 W, or 1100 W AC PSU modules or
• Two 1100 W DC power supply modules or
• Two 750 W mixed mode PSU modules
NOTE: Titanium PSU is nominally rated for 200 V AC to 240 V AC input only.
NOTE: When two identical PSUs are installed, PSU redundancy (1+1 – with redundancy or 2+0 – without redundancy) is
congured in system BIOS. In redundant mode, power is supplied to the system equally from both PSUs when the Hot Spare
feature is disabled. When the Hot Spare feature is enabled, one of the PSUs will be put into standby when system utilization is
low in order to maximize eciency.
NOTE: If two PSUs are used, they must be of the same maximum output power.
NOTE: For AC PSUs, use only PSUs with the Extended Power Performance (EPP) label on the back. Mixing PSUs from previous
generations of servers can result in a PSU mismatch condition or failure to turn on.
Installing and removing system components 99
Hot spare feature
Your system supports the hot spare feature that signicantly reduces the power overhead associated with power supply unit (PSU)
redundancy.
When the hot spare feature is enabled, one of the redundant PSUs is switched to the sleep state. The active PSU supports 100 percent of
the load, thus operating at higher eciency. The PSU in the sleep state monitors output voltage of the active PSU. If the output voltage of
the active PSU drops, the PSU in the sleep state returns to an active output state.
If having both PSUs active is more ecient than having one PSU in the sleep state, the active PSU can also activate the sleeping PSU.
The default PSU settings are as follows:
• If the load on the active PSU is more than 50 percent, then the redundant PSU is switched to the active state.
• If the load on the active PSU falls below 20 percent, then the redundant PSU is switched to the sleep state.
You can congure the hot spare feature by using the iDRAC settings. For more information about iDRAC settings, see the Integrated Dell
Remote Access Controller User’s Guide available at Dell.com/idracmanuals.
Removing the power supply unit blank
Install the power supply unit (PSU) blank only in the second PSU bay.
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Follow the safety guidelines listed in the Safety instructions section.
Steps
If you are installing a second power supply unit (PSU), remove the PSU blank in the bay by pulling the blank outward.
CAUTION: To ensure proper system cooling, the PSU blank must be installed in the second PSU bay in a non-redundant
conguration. Remove the PSU blank only if you are installing a second PSU.
100 Installing and removing system components
Figure 46. Removing the PSU blank
1 PSU blank 2 PSU bay
Next steps
Install the PSU or PSU blank.
Related links
Safety instructions
Installing the power supply unit blank
Install the power supply unit (PSU) blank only in the second PSU bay.
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1 Follow the safety guidelines listed in the Safety instructions section.
Steps
Align the power supply unit blank with the power supply unit slot and push it into the power supply unit slot until it clicks into place.
Installing and removing system components 101
Figure 47. Installing the PSU blank
1 PSU blank 2 PSU bay
Related links
Safety instructions
Removing an AC power supply unit
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: The system needs one power supply unit (PSU) for normal operation. On power-redundant systems, remove and
replace only one PSU at a time in a system that is powered on.
If applicable, unlatch and lift the optional cable management arm if it interferes with the power supply unit (PSU) removal. For information
about the cable management arm, see the system’s rack documentation.
Follow the safety guidelines listed in the Safety instructions section.
Steps
1 Disconnect the power cable from the power source and from the PSU you intend to remove, and then remove the cables from the
strap.
2 Press the release latch and slide the PSU out of the chassis by using the PSU handle.
102 Installing and removing system components
Figure 48. Removing an AC PSU
1 release latch 2 PSU cable connector
3 PSU 4 power connector
5 PSU handle
Next steps
• If applicable, install the AC PSU.
• If applicable, install the PSU blank.
Related links
Safety instructions
Installing an AC power supply unit
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: The maximum output power (shown in watts) is listed on the PSU label.
1 Follow the safety guidelines listed in the Safety instructions section.
2 For systems that support redundant power supply units (PSUs), ensure that both the PSUs are of the same type and have the same
maximum output power.
3 If installed, remove the PSU blank.
Steps
1 Slide the PSU into the chassis until the PSU is fully seated and the release latch snaps into place.
2 If applicable, relatch the cable management arm.
For information about the cable management arm, see the rack documentation of your system.
3 Connect the power cable to the PSU, and plug the cable into a power outlet.
CAUTION: When connecting the power cable, secure the cable with the strap.
Installing and removing system components 103
NOTE: When installing, hot swapping, or hot-adding a new PSU, wait for 15 seconds for the system to recognize the
PSU and determine its status. The PSU redundancy may not occur until discovery is complete. Wait until the new PSU
is discovered and enabled before you remove the other PSU. The PSU status indicator turns green to signify that the
PSU is functioning properly.
Figure 49. Installing an AC PSU
1release latch 2 PSU cable connector
3 PSU 4 power connector
5 PSU handle
Related links
Safety instructions
Wiring instructions for a DC power supply unit
Your system supports up to two –(48–60) V DC power supply units (PSUs).
WARNING: For equipment using –(48–60) V DC power supply units (PSUs), a qualied electrician must perform all connections
to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring
must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow all safety instructions that came with the product.
CAUTION: Wire the unit with copper only, unless otherwise specied, use only 10 American Wire Gauge (AWG) wire rated
minimum 90 ºC for source and return. Protect the –(48–60) V DC (1 wire) with a branch circuit over-current protection rated 50
A for DC with a high interrupt current rating.
CAUTION: Connect the equipment to a –(48–60) V DC supply source that is electrically isolated from the AC source (reliably
grounded –(48–60) V DC SELV source). Ensure that the –(48–60) V DC source is eciently secured to earth (ground).
NOTE: A readily accessible disconnect device that is suitably approved and rated shall be incorporated in the eld wiring.
Input requirements
• Supply voltage: –(48–60) V DC
• Current consumption: 32 A (maximum)
104 Installing and removing system components
Kit contents
• Dell part number 6RYJ9 terminal block or equivalent (1)
• #6-32 nut equipped with lock washer (1)
Required tools
Wire-stripper pliers capable of removing insulation from size 10 AWG solid or stranded, insulated copper wire
NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding)
Required wires
• One UL 10 AWG, 2 m maximum (stranded) black wire [–(48–60) V DC]
• One UL 10 AWG, 2 m maximum (stranded) red wire (V DC return)
• One UL 10 AWG, 2 m maximum green/yellow, green with a yellow stripe, stranded wire (safety ground)
Removing a DC power supply unit
Prerequisites
WARNING: For equipment using –(48–60) V DC power supply units (PSUs), a qualied electrician must perform all connections
to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring
must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow all safety instructions that came with the product.
CAUTION: The system needs one power supply for normal operation. On power-redundant systems, remove and replace only one
power supply at a time in a system that is powered on.
NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal. For
information about the cable management arm, see the rack documentation of your system.
Steps
1 Disconnect the power wires from the power source and the connector from the PSU you intend to remove.
2 Disconnect the safety ground wire.
3 Press the release latch and slide the PSU out of the chassis by using the PSU handle.
Installing and removing system components 105
Figure 50. Removing a DC PSU
1 release latch 2 power supply status indicator
3 PSU 4 power connector
5 PSU handle
Installing a DC power supply unit
Prerequisites
WARNING: For equipment using –(48–60) V DC power supply units (PSUs), a qualied electrician must perform all connections
to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring
must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow all safety instructions that came with the product.
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
3 If installed, remove the PSU blank.
4 Verify that both the PSUs are of the same type and have the same maximum output power.
NOTE: The maximum output power (shown in watts) is listed on the PSU label.
Steps
1 Slide the PSU into the chassis until the PSU is fully seated and the release latch snaps into place.
NOTE: If you have unlatched the cable management arm, relatch it. For information about the cable management arm,
see the system’s rack documentation.
2 Connect the safety ground wire.
3 Install the DC power connector in the PSU.
CAUTION: When connecting the power wires, ensure that you secure the wires with the strap to the PSU handle.
4 Connect the wires to a DC power source.
NOTE: When installing, hot-swapping, or hot-adding a new PSU, wait for 15 seconds for the system to recognize the
PSU and determine its status. The PSU status indicator turns green to signify that the PSU is functioning properly.
106 Installing and removing system components
Figure 51. Installing a DC PSU
1 release latch 2 power supply status indicator
3 PSU 4 power connector
5 PSU handle
Next steps
• Follow the procedure listed in the After working inside your system section.
Related links
Safety instructions
Before working inside your system
After working inside your system
System battery
The system battery is used to power the real-time clock and storing the system’s BIOS settings.
Replacing system battery
Prerequisites
1 Follow the safety guidelines listed in the Safety instruction section.
2 Follow the procedure listed in the Before working inside your system section.
3 Remove the cooling shroud.
WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. For more information, see the safety information that shipped with your
system.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Locate the battery socket. For more information, see the System Board Connectors section.
Installing and removing system components 107
CAUTION: To avoid damage to the battery connector, you must rmly support the connector while installing or
removing a battery.
2 Place your nger between the securing tabs at the negative side of the battery connector and lift the battery out of the socket.
Figure 52. Removing system battery
1 Positive side of the battery connector 2 System battery
3 Negative side of the battery connector
3 To install a new system battery, hold the battery with the "+" facing up and slide it under the securing tabs.
4 Press the battery into the connector until it snaps into place.
Figure 53. Installing system battery
1System battery 2 Positive side of the battery connector
Next steps
1 Install the cooling shroud.
2 Follow the procedure listed in the After working inside your system section.
3 While booting, press F2 to enter the System Setup and ensure that the battery is operating properly.
4 Enter the correct time and date in the System Setup Time and Date elds.
5 Exit the System Setup.
Related links
Safety instructions
Before working inside your system
Jumpers and connectors
After working inside your system
Hard disk drive backplane
The Dell Storage NX3230 system supports 3.5 inch (x12) SAS/SATA backplane, plus 2.5 inch (x2) SAS/SATA backplane (back).
108 Installing and removing system components
Removing HDD backplane
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in the Before working inside your system section in this document.
3 Remove the cooling shroud.
4 Remove the cooling-fan assembly.
5 Remove all HDDs.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: To prevent damage to the HDDs and HDD backplane, you must remove the HDDs from the system before removing
the HDD backplane.
CAUTION: You must note the number of each HDD and temporarily label them before removal so that you can replace them in
the same locations.
Steps
1 Disconnect the SAS/SATA/SSD data cable(s) and power cable from the backplane.
2 Press the release tabs and lift the backplane upward and slide it toward the back of the chassis.
NOTE: To prevent damage to the control panel ex cable, unlatch the blocking tab on the connector before removing
the ex cable. Do not bend the ex cable at the connector. For the x2 backplanes, rotate the locking tab 90 degrees
clockwise.
Installing and removing system components 109
Figure 54. Removing and installing the 3.5 inch (x12) SAS/SATA backplane—NX3230
1release tab (2) 2 SAS cable A2
3 SAS cable A1 4 left ear control panel cable
5 backplane signal cable 6 backplane power cable (2)
7 SAS cable A0/B0 8 USB cable
9 control panel cable 10 right ear control panel ex cable
11 hard-drive backplane 12 hard-drive backplane connector (12)
110 Installing and removing system components
Figure 55. Cabling diagram—3.5 inch (x12) SAS/SATA backplane—NX3230 (option 1)
1hard-drive backplane 2 system board
3 backplane signal connector 0 4 backplane signal connector 1
5 integrated storage controller card
Installing and removing system components 111
Figure 56. Cabling diagram—3.5 inch (x12) SAS/SATA backplane—NX3230 (option 2)
1hard-drive backplane 2 system board
3 backplane signal connector 0 4 backplane signal connector 1
5 hard-drive mid plane 6 integrated storage controller card
7 backplane signal connector 2
Related links
Safety instructions
Before working inside your system
Installing HDD backplane
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in the Before working inside your system section in this document.
112 Installing and removing system components
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: To prevent damage to the control panel ex cable, do not bend the control panel ex cable after it is inserted into the
connector.
Steps
1 Use the hooks on the chassis as guides to align the HDD backplane.
2 Lower the HDD backplane until the release tabs snap into place.
3 Connect the SAS/SATA/SSD data, signal, and power cable(s) to the backplane.
Next steps
1 Replace the cooling-fan assembly.
2 Replace the cooling shroud.
3 Install the HDDs in their original locations.
4 Complete the tasks listed in the After working inside your system section in this document.
Related links
Safety instructions
Before working inside your system
After working inside your system
Removing the optional HDD backplane (back)
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in Before working inside your system section in this document.
3 Remove both HDDs.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: To prevent damage to the drives and backplane, you must remove the HDD from the system before removing the
backplane.
CAUTION: You must note the number of each HDD and temporarily label them before removal so that you can replace them in
the same locations.
Steps
1 Disconnect all the cables from the backplane.
2 Lift the release pin and slide the backplane toward the front of the chassis.
3 Lift the backplane to remove it from the chassis.
Installing and removing system components 113
Figure 57. Removing and installing the optional 2.5 inch (x2) HDD backplane—NX3230
1SAS cable 2 release pin
3 HDD connector (2) 4 power cable
5 backplane signal cable
Related links
Safety instructions
Before working inside your system
Installing the optional HDD backplane (back)
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in the Before working inside your system section in this document.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Align the notches on the backplane with the notches on the chassis.
2 Lift the release pin and slide the backplane toward the back of the chassis until rmly seated.
114 Installing and removing system components
3 Release the release pin to lock the backplane to the chassis.
4 Reconnect all the cables to the backplane.
Next steps
1 Install both the HDDs in their original location.
2 Complete the tasks listed in the After working inside your system section in this document.
Related links
Safety instructions
Before working inside your system
After working inside your system
Control panel
The control panel contains the power button, the diagnostic indicators, and the front USB ports.
Removing the control panel
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in Before working inside your system section in this document.
3 Keep the T15 Torx screwdriver handy.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: Do not use excessive force when removing the control panel cable as it can damage the connectors.
Steps
1 Disconnect the control panel cable from the hard-drive backplane by pulling on the plastic pull tab.
2 Remove the screws that secure the control panel to the chassis.
3 Fold the plastic pull tab close to the connector.
4 Pull out the control panel cable as you guide the connector and the plastic pull tab through the channel on the chassis.
Installing and removing system components 115
Figure 58. Removing and installing the control panel—NX3230
1screw (3) 2 control panel
3 hard-drive backplane 4 connector
5 plastic pull tab
Next steps
1 Replace the control panel. See Installing the Control Panel section in this document.
2 Complete the tasks listed in After working inside your system section in this document.
Related links
Safety instructions
Before working inside your system
After working inside your system
Installing the control panel
Installing the control panel
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Keep the T15 Torx screw driver handy.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Fold the PPID label around the cable.
2 Fold the pull tab close to the connector and guide the connector and pull tab into the channel.
116 Installing and removing system components
3 Push the cable until the cable passes completely through the channel.
4 Tighten the screws to secure the control panel to the chassis.
NOTE: You must route the cable properly to prevent it from being pinched or crimped.
5 Connect the cable connector to the HDD backplane by pushing on the center of the connector.
Next steps
Complete the tasks listed in the After working inside your system section in this document.
Related links
Safety instructions
After working inside your system
Removing the I/O panel
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in the Before working inside your system section in this document.
3 Keep the T15 Torx screwdriver handy.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: To prevent damage to the I/O cable, you must release the locking tab before removing or installing the I/O cable from
the connector on the hard-drive backplane.
Steps
1 Rotate the locking tab on the I/O cable connector clockwise 90 degrees to release the lock.
For more information on the locking tab, see the Removing the hard-drive backplane section in this document.
2 Disconnect the I/O cable from the backplane.
3 Remove the screws securing the I/O panel to the chassis.
4 Pull out the I/O panel cable through the channel on the chassis.
Installing and removing system components 117
Figure 59. Removing and installing the I/O panel —NX3230
1I/O panel cable 2 hard-drive backplane
3 screw (3) 4 I/O panel
5 chassis
Next steps
1 Replace the I/O panel. See the Installing the I/O Panel section in this document.
2 Complete the tasks listed in the After working inside your system section in this document.
Related links
Safety instructions
Before working inside your system
Removing HDD backplane
Installing the I/O panel
After working inside your system
Installing the I/O panel
Prerequisites
1 Ensure that you read through the Safety instructions section in this document.
2 Complete the tasks listed in Before working inside your system section in this document.
3 Keep the T15 Torx screw driver handy.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
118 Installing and removing system components
Steps
1 Fold the PPID label around the cable.
2 Push the cable until the cable passes completely through the channel.
CAUTION: To prevent damage to the I/O cable, you must release the locking tab before removing or installing the I/O
cable from the connector on the hard-drive backplane.
3 If locked, rotate the locking tab on the I/O cable connector clockwise 90 degrees to release the lock.
4 Connect the I/O panel cable to the connector on the hard-drive backplane.
5 Rotate the locking tab on the I/O cable connector counter clockwise 90 degrees to secure the lock.
6 Tighten the screws to secure the control panel to the chassis.
NOTE: You must route the cable properly to prevent it from being pinched or crimped.
Next steps
Complete the tasks listed in the After working inside your system section in this document.
Related links
Safety instructions
Before working inside your system
After working inside your system
System board
A system board (also known as the motherboard) is the main printed circuit board found in systems. The system board allows
communication between many of the crucial electronic components of the system, such as the central processing unit (CPU) and memory,
and also provides connectors for other peripherals. Unlike a backplane, a system board contains a signicant number of subsystems such as
the processor, expansion cards, and other components.
Removing system board
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a
recovery key during program or System Setup. Be sure to create and safely store this recovery key. If you replace this system
board, you must supply the recovery key when you restart your system or program before you can access the encrypted data on
your HDDs.
CAUTION: Do not attempt to remove the TPM plug-in module from the motherboard. Once the TPM plug-in module is installed,
it is cryptographically bound to that specic motherboard. Any attempt to remove an installed TPM plug-in module breaks the
cryptographic binding, and it cannot be re-installed or installed on another motherboard.
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in the Before working inside your system section in this document.
3 Remove the following:
a cooling shroud
b Cooling-fan assembly
c hard-drive tray (if installed)
d power supply unit(s)
e all expansion-card risers
f integrated storage controller card
Installing and removing system components 119
g internal dual SD module
h PCIe card holder
i card retention bracket
j heat sink(s)/heat-sink blank(s)
k processors(s)/processor blank(s)
CAUTION: To prevent damage to the processor pins when replacing a faulty system board, ensure that you
cover the processor socket with the processor protective cap.
l memory modules and memory module blanks
m network daughter card
Steps
1 Disconnect the mini SAS cable from the system board.
2 Disconnect all other cables from the system board.
CAUTION: Take care not to damage the system identication button while removing the system board from the chassis.
CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components.
3 Hold the system-board holder, lift the blue release pin, lift the system board and slide it toward the front of the chassis.
Sliding the system board toward the front of the chassis disengages the connectors from the back of the chassis slots.
4 Lift the system board out of the chassis.
120 Installing and removing system components
Figure 60. Removing and Installing the System Board
1system board holder 2 system-board
3 release pin
Next steps
1 Replace the system board. See the Installing the system board section in this document.
2 Complete the tasks listed in the After working inside your system section in this document.
Related links
Safety instructions
Before working inside your system
Installing system board
After working inside your system
Installing and removing system components 121
Installing system board
Prerequisites
1 Ensure that you read the Safety instructions section in this document.
2 Complete the tasks listed in the Before working inside your system section in this document.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Unpack the new system board assembly.
CAUTION: Do not lift the system board by holding a memory module, processor, or other components.
CAUTION: Take care not to damage the system identication button while placing the system board into the chassis.
2 Hold the touch points and lower the system board into the chassis.
3 Push the system board toward the back of the chassis until the board is seated correctly.
Next steps
1 Install the Trusted Platform Module (TPM). For information on how to install TPM, see the Installing the Trusted Platform Module
section in this document. For more information about TPM, see the Trusted Platform Module section in this document.
2 Replace the following:
a Cable retention bracket
b PCIe card holder
c Hard drive tray (if applicable)
d Integrated storage controller card
e Internal dual SD module
f All expansion card risers
g Heat sinks or heat-sink blanks and processors/processor blanks
h Memory modules and memory module blanks
i Network daughter card
j Cooling-fan assembly
k Cooling shroud
l PSUs
3 Reconnect all cables to the system board.
NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing
bracket.
4 Complete the tasks listed in the After working inside your system section in this document.
5 Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's
Guide, at Dell.com/esmmanuals.
6 Ensure that you:
a Use the Easy Restore feature to restore the Service Tag. For more information, see the Easy Restore section in this document.
b If the service tag is not backed up in the backup ash device, type the system Service Tag manually. For more information, see
the Entering the system Service Tag section in this document.
c Update the BIOS and iDRAC versions.
d Re-enable the Trusted Platform Module (TPM). For more information, see the Re-enabling the TPM for BitLocker users or Re-
enabling the TPM for Intel TXT users section in this document.
122 Installing and removing system components
Related links
Safety instructions
Before working inside your system
Installing the Trusted Platform Module
Trusted Platform Module
After working inside your system
Initializing the TPM for BitLocker users
Initializing the TPM for TXT users
Restoring the Service Tag by using the Easy Restore feature
By using the Easy Restore feature, you can restore your system’s Service Tag, license, UEFI conguration, and the system conguration
data after replacing the system board. All data is automatically backed up in a backup ash device. If BIOS detects a new system board and
the Service Tag in the backup ash device, BIOS prompts the user to restore the backup information.
1 Turn on the system.
If BIOS detects a new system board, and if the Service Tag is present in the backup ash device, BIOS displays the Service Tag, the
status of the license, and the UEFI Diagnostics version.
2 Perform one of the following steps:
After the restore process is complete, BIOS prompts to restore the system conguration data.
3 Perform one of the following steps:
• Press Y to restore the system conguration data.
• Press N to use the default conguration settings.
After the restore process is complete, the system restarts.
Entering the system Service Tag by using System Setup
If Easy Restore fails to restore the Service Tag, use System Setup to enter the Service Tag.
1 Turn on the system.
2 Press F2 to enter System Setup.
3 Click Service Tag Settings.
4 Enter the Service Tag.
NOTE: You can enter the Service Tag only when the Service Tag eld is empty. Ensure that you enter the correct
Service Tag. After the Service Tag is entered, it cannot be updated or changed.
5 Click Ok.
6 Import your new or existing iDRAC Enterprise license.
For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
Trusted Platform Module
Trusted Platform Module (TPM) is a dedicated microprocessor designed to secure hardware by integrating cryptographic keys into devices.
A software can use a Trusted Platform Module to authenticate hardware devices. As each TPM chip has a unique and secret RSA key
burned in as it is produced, it can perform the platform authentication.
CAUTION: Do not attempt to remove the Trusted Platform Module (TPM) from the system board. After the TPM is installed, it is
cryptographically bound to that specic system board. Any attempt to remove an installed TPM breaks the cryptographic
binding, and it cannot be re-installed or installed on another system board.
NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures must be performed only by Dell certied
service technicians.
Installing and removing system components 123
Installing the Trusted Platform Module
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: Do not attempt to remove the Trusted Platform Module (TPM) from the system board. Once the TPM is installed, it is
cryptographically bound to that specic system board. Any attempt to remove an installed TPM breaks the cryptographic
binding, and it cannot be re-installed or installed on another system board.
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
Steps
1 Locate the TPM connector on the system board.
NOTE: To locate the TPM connector on the system board, see the System board connectors section.
2 Align the edge connectors on the TPM with the slot on the TPM connector.
3 Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board.
4 Press the plastic rivet until the rivet snaps into place.
Figure 61. Installing the TPM
1rivet slot on the system board 2 plastic rivet
3 TPM 4 TPM connector
Next steps
1 Install the system board.
2 Follow the procedure listed in the After working inside your system section.
Related links
Safety instructions
Before working inside your system
System board jumper settings
After working inside your system
Initializing the TPM for BitLocker users
Initialize the TPM.
124 Installing and removing system components
For more information about initializing the TPM, see http://technet.microsoft.com/en-us/library/cc753140.aspx.
The TPM Status changes to Enabled, Activated.
Initializing the TPM for TXT users
1 While booting your system, press F2 to enter System Setup.
2 On the System Setup Main Menu screen, click System BIOS → System Security Settings.
3 From the TPM Security option, select On with Pre-boot Measurements.
4 From the TPM Command option, select Activate.
5 Save the settings.
6 Restart your system.
7 Enter System Setup again.
8 On the System Setup Main Menu screen, click System BIOS → System Security Settings.
9 From the Intel TXT option, select On.
Installing and removing system components 125
Using system diagnostics
If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of
running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to x
the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
Dell Embedded System Diagnostics
NOTE: The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics.
The Embedded System Diagnostics provides a set of options for particular device groups or devices allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
When to use the Embedded System Diagnostics
If a major component or device in the system does not operate properly, running the embedded system diagnostics may indicate
component failure.
Running the Embedded System Diagnostics from Boot
Manager
Prerequisites
Run the Embedded System Diagnostics (ePSA) if your system does not boot.
Steps
1 When the system is booting, press F11.
2 Use the up arrow and down arrow keys to select System Utilities > Launch Diagnostics.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts
executing the tests on all the detected devices.
Running the Embedded System Diagnostics from the Dell
Lifecycle Controller
1 As the system boots, press F11.
2 Select Hardware Diagnostics → Run Hardware Diagnostics.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts
executing the tests on all the detected devices.
7
126 Using system diagnostics
System diagnostic controls
Menu Description
Conguration Displays the conguration and status information of all detected devices.
Results Displays the results of all tests that are run.
System health Provides the current overview of the system performance.
Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event
description is recorded.
Using system diagnostics 127
Jumpers and connectors
This topic provides specic information about the system jumpers. It also provides some basic information about jumpers and switches and
describes the connectors on the various boards in the system. Jumpers on the system board help to disable system and setup passwords.
You must know the connectors on the system board to install components and cables correctly.
Topics:
• System board jumper settings
• System board connectors
• Disabling forgotten password
System board jumper settings
For information on resetting the password jumper to disable a password, see the Disabling a Forgotten Password section.
Table 27. System board jumper settings
Jumper Setting Description
PWRD_EN The password reset feature is enabled (pins 2–4). BIOS local access
is unlocked at the next AC power cycle.
The password reset feature is disabled (pins 4–6).
NVRAM_CLR The conguration settings are retained at the next system boot
(pins 3–5).
The conguration settings are cleared at system boot (pins 1–3).
Related links
Disabling forgotten password
8
128 Jumpers and connectors
System board connectors
Figure 62. System board jumpers and connectors
Table 28. System board jumpers and connectors
Item Connector Description
1 J_BP_SIG1 Backplane signal connector 1
2 J_PS_2 PSU 2 connector
3 J_BP_SIG0 Backplane signal connector 0
4 J_BP0 Backplane power connector 0
5 J_SATA_CD Optical drive SATA connector
6 J_SATA_TBU Tape backup unit SATA connector
7 J_TBU Tape backup unit power connector
8 J_PS_1 PSU 1 connector
9 J_IDSDM Internal dual SD module connector
10 J_NDC Network daughter card connector
11 J_USB USB connector
12 J_VIDEO_REAR Video connector
Jumpers and connectors 129
Item Connector Description
13 J_COM1 Serial connector
14 J_IDRAC_RJ45 iDRAC8 connector
15 J_CYC System identication connector
16 CYC_ID System identication button
17 J_TPM_MODULE Trusted Platform Module connector
18 J_RISER_2AX Riser 3 connector
19 J_RISER_1AX Riser 1 connector
20 J_RISER_2BX Riser 2 connector
21 J_RISER_1BX Riser 1 connector
22 J_RISER_3AX Riser 3 connector
23 J_QS Quick Sync bezel connector
24 J_RISER_3BX Riser 3 connector
25 J_SATA_B Internal SAS connector
26 J_STORAGE Mini PERC connector
27 J_USB_INT Internal USB connector
28 J_SATA_A Internal SAS connector
29 BAT Battery connector
30 CPU 2 Processor socket 2
31 J_BP3 Backplane power connector 3
32 B10, B6, B2, B9, B5, B1 Memory module sockets
33 J_BP_SIG2 Backplane signal connector 2
34 J_FAN2U_6 Cooling fan connector
35 J_FAN2U_5 Cooling fan connector
36 J_BP2 Backplane power connector 2
37 B3, B7, B11, B4, B8, B12 Memory module sockets
38 J_FAN2U_4 Cooling fan connector
39 A10, A6, A2, A9, A5, A1 Memory module sockets
40 J_FAN2U_3 Cooling fan connector
41 J_BP1 Backplane power connector
42 J_FAN2U_2 Cooling fan connector
43 A3, A7, A11, A4, A8, A12 Memory module sockets
44 J_FAN2U_1 Cooling fan connector
45 J_CTRL_PNL Control panel signal connector
46 CPU 1 Processor 1
47 J_FP_USB Front-panel USB connector
130 Jumpers and connectors
Disabling forgotten password
The software security features of the system include a system password and a setup password. The password jumper enables or disables
password features and clears any password(s) currently in use.
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Turn o the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Remove the system cover.
3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4.
4 Install the system cover.
The existing passwords are not disabled (erased) until the system boots with the jumper on pins 2 and 4. However, before you assign a
new system and/or setup password, you must move the jumper back to pins 4 and 6.
NOTE: If you assign a new system and/or setup password with the jumper on pins 2 and 4, the system disables the new
password(s) the next time it boots.
5 Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.
6 Turn o the system, including any attached peripherals, and disconnect the system from the electrical outlet.
7 Remove the system cover.
8 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6.
9 Install the system cover.
10 Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.
11 Assign a new system and/or setup password.
Jumpers and connectors 131
Troubleshooting your system
Safety rst — for you and your system
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: Solution validation was performed by using the factory shipped hardware conguration.
Topics:
• Troubleshooting system startup failure
• Troubleshooting external connections
• Troubleshooting the video subsystem
• Troubleshooting a USB device
• Troubleshooting iDRAC Direct (USB XML conguration)
• Troubleshooting iDRAC Direct (Laptop connection)
• Troubleshooting a serial I/O device
• Troubleshooting a NIC
• Troubleshooting a wet system
• Troubleshooting a damaged system
• Troubleshooting the system battery
• Troubleshooting power supply units
• Troubleshooting cooling problems
• Troubleshooting cooling fans
• Troubleshooting system memory
• Troubleshooting an internal USB key
• Troubleshooting an SD card
• Troubleshooting a hard drive or SSD
• Troubleshooting a storage controller
• Troubleshooting expansion cards
• Troubleshooting processors
• System messages
Troubleshooting system startup failure
If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the system stops
responding. To avoid this issue, you must boot to the same boot mode in which you installed the operating system.
For all other startup issues, note the system messages that appear on the screen.
9
132 Troubleshooting your system
Troubleshooting external connections
Before troubleshooting any external devices, ensure that all external cables are securely attached to the external connectors on your
system before troubleshooting any external devices.
Troubleshooting the video subsystem
Prerequisites
NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual
Console. If this option is not selected, local video is disabled.
Steps
1 Check the cable connections (power and display) to the monitor.
2 Check the video interface cabling from the system to the monitor.
3 Run the appropriate diagnostic test.
If the tests run successfully, the problem is not related to video hardware.
Next steps
If the tests fail, see the Getting help section.
Related links
Getting help
Troubleshooting a USB device
Prerequisites
NOTE: Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7.
Steps
1 Disconnect the keyboard and/or mouse cables from the system and reconnect them.
2 If the problem persists, connect the keyboard and/or mouse to another USB port on the system.
3 If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled.
NOTE: Older operating systems may not support USB 3.0.
4 Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved.
5 In iDRAC Settings Utility, ensure that USB Management Port Mode is congured as Automatic or Standard OS Use.
6 If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or mouse.
If the problem is not resolved, proceed to step 7 to troubleshoot other USB devices attached to the system.
If the problem is not resolved, proceed to troubleshoot other USB devices attached to the system.
7 Turn o all attached USB devices, and disconnect them from the system.
8 Restart the system.
9 If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the Integrated Devices screen. If your
keyboard is not functioning, use remote access to enable or disable the USB options.
10 Check if USB 3.0 is enabled in System Setup. If it is enabled, disable it and restart your system.
11 If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings. See the
System board jumper setting section
12 In the IDRAC Settings Utility, ensure that USB Management Port Mode is congured as Automatic or Standard OS Use.
13 Reconnect and turn on each USB device one at a time.
14 If a USB device causes the same problem, turn o the device, replace the USB cable with a known good cable, and turn on the
device.
Troubleshooting your system 133
Next steps
If all troubleshooting fails, see the Getting help section.
Related links
Getting help
System board jumper settings
Troubleshooting iDRAC Direct (USB XML
conguration)
For information about USB storage device and server conguration, see the Integrated Dell Remote Access Controller User's Guide at
Dell.com/idracmanuals.
Steps
1 Ensure that your USB storage device is connected to the front USB Management Port, identied by icon.
2 Ensure that your USB storage device is congured with an NTFS or an FAT32 le system with only one partition.
3 Verify that the USB storage device is congured correctly. For more information about conguring the USB storage device, see the
Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
4 In the iDRAC Settings Utility, ensure that USB Management Port Mode is congured as Automatic or iDRAC Direct Only.
5 Ensure that the iDRAC Managed: USB XML Conguration option is either Enabled or Enabled only when the server has default
credential settings.
6 Remove and reinsert the USB storage device.
7 If import operation does not work, try with a dierent USB storage device.
Next steps
If all troubleshooting fails, see the Getting help section.
Related links
Getting help
Troubleshooting iDRAC Direct (Laptop connection)
For information about USB laptop connection and server conguration, see the Integrated Dell Remote Access Controller User's Guide at
Dell.com/idracmanuals.
Steps
1 Ensure that your laptop is connected to the front USB Management Port, identied by icon with a USB Type A/A cable.
2 On the iDRAC Settings Utility screen, ensure that USB Management Port Mode is congured as Automatic or iDRAC Direct Only.
3 If the laptop is running Windows operating system, ensure that the iDRAC Virtual USB NIC device driver is installed.
4 If the driver is installed, ensure that you are not connected to any network through WiFi or cabled ethernet, as iDRAC Direct uses a
non-routable address.
Next steps
If all troubleshooting fails, see the Getting help section.
Related links
Getting help
Troubleshooting a serial I/O device
Prerequisites
Steps
1 Turn o the system and any peripheral devices connected to the serial port.
2 Swap the serial interface cable with a known working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable with a known working cable.
134 Troubleshooting your system
3 Turn o the system and the serial device, and swap the serial device with a compatible device.
4 Turn on the system and the serial device.
Next steps
If the problem persists, see the Getting help section.
Related links
Getting help
Troubleshooting a NIC
Steps
1 Run the appropriate diagnostic test. For more information, see the Using system diagnostics section for the available diagnostic tests.
2 Restart the system and check for any system messages pertaining to the NIC controller.
3 Check the appropriate indicator on the NIC connector:
• If the link indicator does not glow, the cable connected might be disengaged.
• If the activity indicator does not glow, the network driver les might be damaged or missing.
Install or replace the drivers as necessary. For more information, see the NIC documentation.
• Try another known good network cable.
• If the problem persists, use another connector on the switch or hub.
4 Ensure that the appropriate drivers are installed and the protocols are bound. For more information, see the NIC documentation.
5 Enter System Setup and conrm that the NIC ports are enabled on the Integrated Devices screen.
6 Ensure that all the NICs, hubs, and switches on the network are set to the same data transmission speed and duplex. For more
information, see the documentation for each network device.
7 Ensure that all the NICs and switches on the network are set to the same data transmission speed and duplex. For more information,
see the documentation for each network device.
8 Ensure that all network cables are of the proper type and do not exceed the maximum length.
Next steps
If the problem persists, see the Getting help section.
Related links
Using system diagnostics
Getting help
Troubleshooting a wet system
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Remove the system cover.
3 Remove the following components (if installed) from the system:
• Power supply unit(s)
• Optical drive
• Hard drives
• Hard drive backplane
• USB memory key
Troubleshooting your system 135
• Hard drive tray
• Cooling shroud
• Expansion card risers (if installed)
• Expansion cards
• Cooling fan assembly (if installed)
• Cooling fan(s)
• Memory modules
• Processor(s) and heat sink(s)
• System board
4 Let the system dry thoroughly for at least 24 hours.
5 Reinstall the components you removed in step 3 except the expansion cards.
6 Install the system cover.
7 Turn on the system and attached peripherals.
If the problem persists, see the Getting help section.
8 If the system starts properly, turn o the system, and reinstall all the expansion cards that you removed.
9 Run the appropriate diagnostic test. For more information, see the Using system diagnostics section.
Next steps
If the tests fail, see the Getting help section.
Related links
Getting help
Using system diagnostics
Troubleshooting a damaged system
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Remove the system cover.
3 Ensure that the following components are properly installed:
• cooling shroud
• expansion card risers (if installed)
• expansion cards
• power supply unit(s)
• cooling fan assembly (if installed)
• cooling fan(s)
• processor(s) and heat sink(s)
• memory modules
• hard-drive carriers or cage
• hard drive backplane
4 Ensure that all cables are properly connected.
5 Install the system cover.
6 Run the appropriate diagnostic test. For more information, see the Using system diagnostics section.
136 Troubleshooting your system
Next steps
If the problem persists, see the Getting help section.
Related links
Using system diagnostics
Getting help
Troubleshooting the system battery
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: If the system is turned o for long periods of time (for weeks or months), the NVRAM may lose its system conguration
information. This situation is caused by a defective battery.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for
the time set in System Setup, the problem may be caused by a software, rather than by a defective battery.
Steps
1 Re-enter the time and date in System Setup.
2 Turn o the system, and disconnect it from the electrical outlet for at least an hour.
3 Reconnect the system to the electrical outlet, and turn on the system.
4 Enter System Setup.
If the date and time displayed in System Setup are not correct, check the System Error Log (SEL) for system battery messages.
Next steps
If the problem persists, see the Getting help section.
Related links
Getting help
Troubleshooting power supply units
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
The following sections provide information on troubleshooting power source and power supply units problems.
Troubleshooting power source problems
1 Press the power button to ensure that your system is turned on. If the power indicator does not glow when the power button is
pressed, press the power button rmly.
2 Plug in another working power supply unit to ensure that the system board is not faulty.
3 Ensure that no loose connections exist.
For example, loose power cables.
4 Ensure that the power source meets applicable standards.
5 Ensure that there are no short circuits.
6 Have a qualied electrician check the line voltage to ensure that it meets the needed specications.
Troubleshooting your system 137
Power supply unit problems
1 Ensure that no loose connections exist.
For example, loose power cables.
2 Ensure that the power supply unit (PSU) handle or LED indicates that the PSU is working properly.
For more information about PSU indicators, see the Power indicator codes section.
3 If you have recently upgraded your system, ensure that the PSU has enough power to support the new system.
4 If you have a redundant PSU conguration, ensure that both the PSUs are of the same type and wattage.
You may have to upgrade to a higher wattage PSU.
5 Ensure that you use only PSUs with the Extended Power Performance (EPP) label on the back.
6 Reseat the PSU.
NOTE: After installing a PSU, allow several seconds for the system to recognize the PSU and determine if it is working
properly.
If the problem persists, see the Getting help section.
Related links
Getting help
Power supply unit indicator codes
Troubleshooting cooling problems
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Ensure that the following conditions exist:
• System cover, cooling shroud, EMI ller panel, memory module blank, or back ller bracket is not removed.
• Ambient temperature is not higher than the system specic ambient temperature.
• External airow is not obstructed.
• A cooling fan is not removed or has not failed.
• The expansion card installation guidelines have been followed.
Additional cooling can be added by one of the following methods:
From the iDRAC web GUI:
1 Click Hardware > Fans > Setup.
2 From the Fan Speed Oset drop-down list, select the cooling level required or set the minimum fan speed to a custom value.
From F2 System Setup:
1 Select iDRAC Settings > Thermal, and set a higher fan speed from the fan speed oset or minimum fan speed.
From RACADM commands:
1 Run the command racadm help system.thermalsettings
For more information, see the Integrated Dell Remote Access User’s Guide at Dell.com/idracmanuals.
138 Troubleshooting your system
Troubleshooting cooling fans
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: The fan number is referenced by the systems management software. In the event of a problem with a particular fan, you
can easily identify and replace it by noting down the fan numbers on the cooling fan assembly.
1 Follow the safety guidelines listed in the Safety instructions section.
2 Follow the procedure listed in the Before working inside your system section.
Steps
1 Reseat the fan or the fan's power cable.
2 Restart the system.
Next steps
1 Follow the procedure listed in the After working inside your system section.
2 If the problem persists, see the Getting help section.
Related links
Safety instructions
Before working inside your system
Getting help
Troubleshooting system memory
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 If the system is operational, run the appropriate system diagnostic test. See the Using system diagnostics section for the available
diagnostic tests.
If the diagnostic tests indicate a fault, follow the corrective actions provided by the diagnostic tests.
2 If the system is not operational, turn o the system and attached peripherals, and unplug the system from the power source. Wait at
least for 10 seconds, and then reconnect the system to the power source.
3 Turn on the system and attached peripherals, and note the messages on the screen.
If an error message is displayed indicating a fault with a specic memory module, go to step 12.
4 Enter System Setup, and check the system memory setting. Make any changes to the memory settings, if needed.
If the memory settings match the installed memory but the problem still persists, go to step 12.
5 Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.
6 Remove the system cover.
7 Check the memory channels and ensure that they are populated correctly.
NOTE: See the system event log or system messages for the location of the failed memory module. Reinstall the
memory device.
8 Reseat the memory modules in their sockets.
9 Install the system cover.
10 Enter System Setup and check the system memory setting.
Troubleshooting your system 139
If the problem is not resolved, proceed with step 11.
11 Remove the system cover.
12 If a diagnostic test or error message indicates a specic memory module as faulty, swap or replace the module with a known working
memory module.
13 To troubleshoot an unspecied faulty memory module, replace the memory module in the rst DIMM socket with a module of the
same type and capacity.
If an error message is displayed on the screen, this may indicate a problem with the installed DIMM type(s), incorrect DIMM
installation, or defective DIMM(s). Follow the on-screen instructions to resolve the problem.
14 Install the system cover.
15 As the system boots, observe any error message that is displayed and the diagnostic indicators on the front of the system.
16 If the memory problem persists, repeat step 12 through step 15 for each memory module installed.
Next steps
If the problem persists, see the Getting help section.
Related links
Getting help
Using system diagnostics
Troubleshooting an internal USB key
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Enter System Setup and ensure that the USB key port is enabled on the Integrated Devices screen.
2 Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Remove the system cover.
4 Locate the USB key and reseat it.
5 Install the system cover.
6 Turn on the system and attached peripherals, and check if the USB key is functioning.
7 If the problem is not resolved, repeat step 2 and step 3.
8 Insert a known working USB key.
9 Install the system cover.
Next steps
If the problem persists, see the Getting help section.
Related links
Getting help
Troubleshooting an SD card
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: Certain SD cards have a physical write-protect switch on the card. If the write-protect switch is turned on, the SD card is
not writable.
140 Troubleshooting your system
Steps
1 Enter System Setup, and ensure that the Internal SD Card Port is enabled.
2 Turn o the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3 Remove the system cover.
NOTE: When an SD card failure occurs, the internal dual SD module controller noties the system. On the next restart,
the system displayed a message indicating the failure. If redundancy is enabled at the time of SD card failure, a critical
alert will be logged and chassis health will degrade.
4 Replace the failed SD card with a new SD card.
5 Install the system cover.
6 Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.
7 Enter System Setup, and ensure that the Internal SD Card Port and Internal SD Card Redundancy modes are set to the needed
modes.
Verify that the correct SD slot is set as Primary SD Card.
8 Check if the SD card is functioning properly.
9 If the Internal SD Card Redundancy option is set to Enabled at the time of the SD card failure, the system prompts you to perform a
rebuild.
NOTE: The rebuild is always sourced from the primary SD card to the secondary SD card.
Troubleshooting a hard drive or SSD
Prerequisites
CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up all les on the
hard drive.
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Run the appropriate diagnostic test. See the Using system diagnostics section.
Depending on the results of the diagnostics test, proceed as required through the following steps.
2 If your system has a RAID controller and your hard drives are congured in a RAID array, perform the following steps:
a Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware
Conguration wizard to check the RAID conguration.
See the Dell Lifecycle Controller documentation or online help for information about RAID conguration.
b Ensure that the hard drives are congured correctly for the RAID array.
c Take the hard drive oine and reseat the drive.
d Exit the conguration utility and allow the system to boot to the operating system.
3 Ensure that the needed device drivers for your controller card are installed and are congured correctly. For more information, see the
operating system documentation.
4 Restart the system and enter the System Setup.
5 Verify that the controller is enabled and the drives are displayed in the System Setup.
Next steps
If the problem persists, see the Getting help section.
Related links
Getting help
Using system diagnostics
Troubleshooting your system 141
Troubleshooting a storage controller
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: When troubleshooting a SAS or PERC controller, see the documentation for your operating system and the controller.
1 Run the appropriate diagnostic test. See the Using system diagnostics section.
2 Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Remove the system cover.
4 Verify that the installed expansion cards are compliant with the expansion card installation guidelines.
5 Ensure that each expansion card is rmly seated in its connector.
6 Install the system cover.
7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
8 If the problem is not resolved, turn o the system and attached peripherals, and disconnect the system from the electrical outlet.
9 Remove the system cover.
10 Remove all expansion cards installed in the system.
11 Install the system cover.
12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13 Run the appropriate diagnostic test. See the Using system diagnostics section. If the tests fail, see the Getting help section.
14 For each expansion card you removed in step 10, perform the following steps:
a Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.
b Remove the system cover.
c Reinstall one of the expansion cards.
d Install the system cover.
e Run the appropriate diagnostic test. See the Using system diagnostics section.
If the problem persists, see the Getting help section.
Related links
Using system diagnostics
Getting help
Troubleshooting expansion cards
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: When troubleshooting an expansion card, you also have to see the documentation for your operating system and the
expansion card.
Steps
1 Run the appropriate diagnostic test. See the Using system diagnostics section.
2 Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Remove the system cover.
4 Ensure that each expansion card is rmly seated in its connector.
5 Install the system cover.
6 Turn on the system and attached peripherals.
142 Troubleshooting your system
7 If the problem is not resolved, turn o the system and attached peripherals, and disconnect the system from the electrical outlet.
8 Remove the system cover.
9 Remove all expansion cards installed in the system.
10 Install the system cover.
11 Run the appropriate diagnostic test. See the Using system diagnostics section.
If the tests fail, see the Getting help section.
12 For each expansion card you removed in step 8, perform the following steps:
a Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.
b Remove the system cover.
c Reinstall one of the expansion cards.
d Install the system cover.
e Run the appropriate diagnostic test. See the Using system diagnostics section.
Next steps
If the problem persists, see the Getting help section.
Related links
Using system diagnostics
Getting help
Troubleshooting processors
Prerequisites
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1 Run the appropriate diagnostics test. See the Using system diagnostics section.
2 Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Remove the system cover.
4 Ensure that the processor and heat sink are properly installed.
5 Install the system cover.
6 Run the appropriate diagnostic test. See the Using system diagnostics section.
7 If the problem persists, see the Getting help section.
Related links
Getting help
Using system diagnostics
System messages
For a list of event and error messages generated by the system rmware and agents that monitor system components, see the Dell Event
and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software.
Warning messages
A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before
you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interrupt the task and
need you to respond by typing y (yes) or n (no).
Troubleshooting your system 143
NOTE: Warning messages are generated by either the application or the operating system. For more information, see the
documentation that shipped with the operating system or application.
Diagnostic messages
The system diagnostic utility generates messages if there are errors detected when you run diagnostic tests on your system. For more
information about system diagnostics, see the Using system diagnostics section.
Related links
Using system diagnostics
Alert messages
The systems management software generates alert messages for your system. Alert messages include information, status, warning, and
failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software
documentation links listed in the Documentation resources section of this manual.
Related links
Documentation resources
144 Troubleshooting your system
Getting help
Topics:
• Contacting Dell
• Documentation feedback
• Quick Resource Locator
Contacting Dell
Dell provides several online and telephone based support and service options. If you do not have an active internet connection, you can nd
contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and
some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service issues:
1 Go to Dell.com/support.
2 Select your country from the drop-down menu on the lower right corner of the page.
3 For customized support:
a Enter your system Service Tag in the Enter your Service Tag eld.
b Click Submit.
The support page that lists the various support categories is displayed.
4 For general support:
a Select your product category.
b Select your product segment.
c Select your product.
The support page that lists the various support categories is displayed.
5 For contact details of Dell Global Technical Support:
a Click Global Technical Support.
b The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.
Documentation feedback
Click the Feedback link in any of the Dell documentation pages, ll out the form, and click Submit to send your feedback.
Quick Resource Locator
Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to videos. This can be done by visiting
Dell.com/QRL or by using your smartphone or tablet and a model-specic Quick Resource (QR) code located on your Dell Storage system.
To try out the QR code, scan the following image:
10
Getting help 145
Figure 63. Quick resource locator
146 Getting help