Table of Contents
DELL P2418D User Manual
Displayed below is the user manual for P2418D by DELL which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
Monitor Model: P2418D
Regulatory Model: P2418Dc
Regulatory Type: P2418Dc 001
Dell P2418D
User’s Guide
Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks
are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective
owners.
2017 – 07
Rev. A00
NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss
of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
│ 3
Contents
About your monitor ......................... 6
Package contents . . . . . . . . . . . . . . . . . . . . . . 6
Product features . . . . . . . . . . . . . . . . . . . . . . .8
Identifying parts and controls . . . . . . . . . . . . . . . .9
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Monitor specifications . . . . . . . . . . . . . . . . . . . 13
Resolution specifications . . . . . . . . . . . . . . . . . . . . . . 14
Supported video modes . . . . . . . . . . . . . . . . . . . . . . . 14
Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . 15
Electrical specifications. . . . . . . . . . . . . . . . . . . . . . . 16
Physical characteristics. . . . . . . . . . . . . . . . . . . . . . . 17
Environmental characteristics . . . . . . . . . . . . . . . . . . . 18
Power management modes . . . . . . . . . . . . . . . . . . . . . 19
Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Universal serial bus (USB) interface . . . . . . . . . . . 23
Plug and play capability . . . . . . . . . . . . . . . . . . 25
LCD monitor quality and pixel policy . . . . . . . . . . . 25
Maintenance guidelines . . . . . . . . . . . . . . . . . . 25
Cleaning your monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 25
Setting up the monitor..........................26
4 │
Attaching the stand . . . . . . . . . . . . . . . . . . . . . . 26
Connecting your monitor . . . . . . . . . . . . . . . . . . . 28
Organizing cables . . . . . . . . . . . . . . . . . . . . . . . 30
Disconnecting the monitor stand . . . . . . . . . . . . . . . 31
Wall mounting (optional). . . . . . . . . . . . . . . . . . . .32
Operating your monitor .........................33
Power on the monitor . . . . . . . . . . . . . . . . . . . . . 33
Language options . . . . . . . . . . . . . . . . . . . . . . . 33
Using the front panel controls . . . . . . . . . . . . . . . . . 34
OSD controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the on-screen display (OSD) menu . . . . . . . . . . .36
Accessing the Menu System . . . . . . . . . . . . . . . . . . . . . . 36
OSD warning messages . . . . . . . . . . . . . . . . . . . . . . . 45
Setting up your monitor . . . . . . . . . . . . . . . . . . . . 47
Setting the maximum resolution . . . . . . . . . . . . . . . . . . . . 47
Using the Tilt, Swivel, and Vertical Extension . . . . . . . . .48
Tilt, Swivel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Vertical Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Rotating the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Troubleshooting ...............................51
Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Built-in diagnostics. . . . . . . . . . . . . . . . . . . . . . .52
Common problems . . . . . . . . . . . . . . . . . . . . . . . 53
Product-specific problems . . . . . . . . . . . . . . . . . . .55
Universal serial bus (USB) specific problems . . . . . . . . . 55
6 │ About your monitor
About your monitor
Package contents
Your monitor ships with the components shown in the table below. If any
component is missing, contact Dell technical support. For more information see
Contacting Dell.
NOTE: Some items may be optional and may not ship with your monitor.
Some features or media may not be available in certain countries.
Monitor
Stand riser
Stand base
Power cable (varies by
country)
About your monitor │ 7
DP Cable
USB 3.0 Upstream Cable
(Enables the USB Ports on
the Monitor)
Dell P2418D
© 2017 Dell Inc.
2017-07
Dell.com/support/monitors
34
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(DELL P/N:G1FNH rev.A00)
F40G24C1700XX
•
Contents:
•
Device drivers
Quick Setup Guide
• User's Guide
• Dell Display Manager Software
Drivers and Utilities
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P/N K0JF7 Rev. A00
P/N F40G24C1700XX
July 2017
Made in China
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Dell
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P2418D Monitor
•
Contents:
•
Device drivers
Quick Setup Guide
• User's Guide
• Dell Display Manager Software
Drivers and Utilities
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P/N F40G24C1700XX
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Made in China
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Dell
™
P2418D Monitor
∞Drivers and
Documentation media
∞Quick Setup Guide
∞Safety and Regulatory
Information
8 │ About your monitor
Product features
The Dell P2418D flat panel display has an active matrix, Thin-Film Transistor (TFT),
Liquid Crystal Display (LCD), and LED backlight. The monitor features include:
∞P2418D: 60.33 cm (23.75-inch) viewable area display (measured diagonally).
2560 x 1440 resolution, via HDMI/DisplayPort, plus full-screen support for
lower resolutions.
∞Wide viewing angle to allow viewing from a sitting or standing position, or
while moving from side-to-side.
∞Color gamut of 99% sRGB.
∞High Dynamic Contrast Ratio.
∞Tilt, swivel, height, and rotate adjustment capabilities.
∞Removable stand and Video Electronics Standards Association (VESA™) 100
mm mounting holes for flexible mounting solutions.
∞Digital connectivity with DisplayPort and HDMI.
∞Equipped with 1 USB upstream port and 4 USB downstream ports.
∞Plug and play capability if supported by your system.
∞On-Screen Display (OSD) adjustments for ease of set-up and screen
optimization.
∞Software and documentation media includes an Information File (INF), Image
Color Matching File (ICM), and product documentation.
∞Dell Display Manager Software included (comes in the CD shipped with the
monitor).
∞Security lock slot.
∞Stand lock.
∞Capability to switch from wide aspect to standard aspect ratio while
maintaining the image quality.
∞0.3 W standby power when in the sleep mode.
∞Analog backlight dimming control for flicker free display.
∞Optimize eye comfort with a flicker-free screen.
∞The possible long-term effects of blue light emission from the monitor
may cause damage to the eyes, including eye fatigue or digital eye strain.
ComfortView feature is designed to reduce the amount of blue light emitted
from the monitor to optimize eye comfort.
10 │ About your monitor
Back View
1
2
3
4
5
6
P2418D
Monitor Plano Panel /Moniteur écran plat /液晶顯示器
Modelo /N°de modelo /型號: P2418Dc
Entrade /Daya Tegangan:100-240V 50/60Hz,1.5A
輸入電源:交流電壓100-240伏特,1.5安培,50/60赫茲
Consumo de energía: XX.X Wh
Consumo de energía en modo de espera: 0.X Wh
Удельная мощность рабочего режима - 0.XXX Вт/см²
Потребляемая мощность изделием в режиме ожидания - 0.XX Вт
Потребляемая мощность изделием в выключенном режиме - 0.XX Вт
Apparatet må lkoples jordet skkontakt.
Apparaten skall anslutas ll jordat uag.
Laite on liiteävä suojakoskemilla varusteuun pistorasiaan.
Apparatets skprop skal lslues en skkontakt med jord,
som giver forbindelse l skproppens jord.
The equipment must be connected to an earthed mains socket-outlet.
L'appareil doit être branché sur une prise de courant munie d'une mise à la terre.
CAN ICES-3 (B)/NMB-3(B)
сделанный в Китай /Fabriqué en Chine /中國製造
7
XXXXXX-XX
デ
XXXXX
XXXXXXXXXXXX
MSIP-REM-TPF-P2418Dc
신청인:TPV Electronics (Fujian) Co., Ltd.
제조자:L&T Display Technology(Fujian)Ltd.
080-200-3800
警語: 使用過度恐傷害視力
F40GXXXXXXXXXX
R33037
RoHS
SVC Tag:
xxxxxxx
Express Service
Code:
xxx xxx xxx x
S/N: XXXXXXX
XXXXXXXXXXX
Date of Mfg/生产日期/生產日期: July. 2017
Flat Panel Monitor /液晶显示器
型号: P2418D
Input Rang /输入电源:
100-240V 50/60Hz,1.5A
www.dell.com Raheen Business Park Limerick Ireland
Made in China /中国制造
DELL P2418D
F40GXXXXXXXXX
Back View without monitor stand Back View with monitor stand
Label Description Use
1VESA mounting holes (100 mm
x 100 mm - behind attached
VESA Cover)
Wall mount monitor using VESA-
compatible wall mount kit (100 mm x
100 mm).
2Regulatory label Lists the regulatory approvals.
3Stand release button Release stand from monitor.
4Security lock slot Secures monitor with security
lock(sold separately).
5Barcode, serial number, and
Service Tag label
Refer to this label if you need to
contact Dell for technical support.
6Cable management slot Use to organize cables by placing
them through the slot.
About your monitor │ 11
Side View
1
Label Description Use
1USB downstream port
2x USB 3.0
downstream port
(including 1x USB3.0
BC1.2 charging port)
Connect your USB device.
NOTE: To use this port, you must
connect the USB cable (shipped with
your monitor) to the USB-upstream port
on the monitor and to your computer.
12 │ About your monitor
Bottom View
54 6 732
1
Bottom view without monitor stand
Label Description Use
1Power port Connect the power cable.
2HDMI port Connect your computer with HDMI cable(optional).
3DP port Connect your computer to the monitor using a DP
cable.
4USB upstream port Connect the USB cable (shipped with your monitor)
to this port and your computer to enable the USB
ports on your monitor.
5USB downstream
port
Connect USB device.
NOTE:To use this port, you must connect
the USB cable (shipped with your monitor)
to the USB-upstream port on the monitor
and to your computer.
6Stand lock feature To lock the stand to the monitor using a M3 x 6mm
screw (screw not included).
7Dell Soundbar
mounting slots
Attaches the optional Dell Soundbar.
NOTE:Please remove the plastic strip
covering the mounting slots before affixing
the Dell Soundbar.
About your monitor │ 13
Monitor specifications
Model P2418D
Screen type Active matrix - TFT LCD
Panel type In-Plane Switching Technology
Viewable image
Diagonal
Horizontal, Active Area
Vertical, Active Area
Area
603.30 mm (23.75 in)
525.70 mm (20.70 in)
295.70 mm (11.64 in)
155,449.49 mm2 (240.95 in2)
Pixel pitch 0.20535mm x 0.20535 mm
Pixel per inch (PPI) 123
Viewing angle (vertical /
horizontal)
178° (vertical) typical
178° (horizontal) typical
Brightness 300 cd/m² (typical)
Contrast ratio 1000: 1 (typical)
Aspect ratio 16:9
Display screen coating Anti-glare with 3H hardness
Backlight White LED edgelight system
Response time 8 ms (typical) for NORMAL mode
5 ms (typical) for FAST mode
Color depth 16.7 million colors
Color support 99% sRGB
Built-in devices USB 3.0 super-speed hub (with 1x USB 3.0 upstream
port, 4x USB 3.0 downstream ports, including 1x
USB 3.0 BC1.2 charging port)
Dell Display Manager
compatibility
Yes
14 │ About your monitor
Connectivity 1xDP (ver 1.2)
1xHDMI (ver 1.4)
1xUSB3.0 port - Upstream
2xUSB3.0 port - Side
2xUSB3.0 port - Bottom
Border width (edge of
monitor to active area)
6.6mm(Top/Left/Right)
18.4mm(Bottom)
Security Security lock slot (cable lock sold separately)
Adjustability Height adjustable stand (130mm)
Tilt (-5°/+21°)
Swivel (-45°/+45°)
Pivot (90°)
Resolution specifications
Model P2418D
Horizontal scan
range
29 kHz to 113 kHz (automatic)
Vertical scan
range
49 Hz to 86 Hz (automatic)
Maximum preset
resolution
2560 x 1440 at 60 Hz
Supported video modes
Model P2418D
Video display capabilities (HDMI
& DP playback )
480i, 480p, 576i, 576p, 720p, 1080i, 1080p,
1440p
About your monitor │ 15
Preset display modes
Display Mode Horizontal
Frequency
(kHz)
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync
Polarity
(Horizontal
/ Vertical)
VESA, 720 x 400 31.5 70.1 28.3 -/+
VESA, 640 x 480 31.5 59.9 25.2 -/-
VESA, 640 x 480 37.5 75.0 31.5 -/-
VESA, 800 x 600 37.9 60.3 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/-
VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108.0 +/+
VESA, 1280 x 768 47.8 59.9 79.5 -/+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 79.9 75.0 135.0 +/+
VESA, 1600 x 1200 75.0 60.0 162.0 +/+
VESA, 1680 x 1050 65.3 60.0 146.3 -/+
VESA, 1920 x 1080 67.5 60.0 148.5 +/+
VESA, 1920 x 1200 74.6 59.9 193.3 -/+
VESA, 2048 x 1080 66.6 60.0 147.2 +/-
VESA, 2560 x 1440 88.8 60.0 241.5 +/-
16 │ About your monitor
Electrical specifications
Model P2418D
Video input signals ∞HDMI 1.4, 600mV for each differential line,100
ohm input impedance per differential pair
∞DisplayPort 1.2, 600mV for each differential line,
100 ohm input impedance per differential pair
AC input voltage/
frequency/current
100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz /
1.5A (typical)
Inrush current ∞120 V: 30 A (Max.) at 0°C (cold start)
∞240 V: 60 A (Max.) at 0°C (cold start)
About your monitor │ 17
Physical characteristics
Model P2418D
Signal cable type ∞Digital: detachable, HDMI, 19 pins (Not
included).
∞Digital: detachable, DP, 20 pins.
∞Universal Serial Bus: USB, 9 pins.
Dimensions (with stand)
Height (extended) 486.9 mm (19.17 in)
Height (compressed) 356.9 mm (14.05 in)
Width 538.9 mm (21.22 in)
Depth 180.0 mm (7.09 in)
Dimensions (without stand)
Height 320.7 mm (12.63 in)
Width 538.9 mm (21.22 in)
Depth 51.6 mm (2.03 in)
Stand dimensions
Height (extended) 401.5 mm (15.81 in)
Height (compressed) 354.4 mm (13.95 in)
Width 242.6 mm (9.55 in)
Depth 180.0 mm (7.09 in)
Weight
Weight with packaging 7.81 kg (17.22 lb)
Weight with stand assembly
and cables
5.82 kg (12.83 lb)
Weight without stand
assembly (no cables)
3.44 kg (7.58 lb)
Weight of stand assembly 1.96 kg (4.32 lb)
Front-frame gloss 4 - 7
18 │ About your monitor
Environmental characteristics
Model P2418D
Compliant Standards
Energy Saver feature for Energy Star certified Monitor.
EPEAT Gold registered in the U.S. EPEAT registration varies by country.
See www.epeat.net for registration status by country.
TCO-certified display.
BFR/PVC- Free monitor (excluding external cables).
Meets NFPA 99 leakage current requirements.
Arsenic-Free glass and Mercury-Free for the panel only.
Energy Gauge shows the energy level being consumed by the monitor in real time.
Temperature
Operating 0°C to 40°C (32°F to 104°F)
∞Storage: -20°C to 60°C (-4°F to 140°F)
∞Shipping: -20°C to 60°C (-4°F to 140°F)
Non-operating
Humidity
Operating 10% to 80% (non-condensing)
∞Storage: 10% to 90% (non-condensing)
∞Shipping: 10% to 90% (non-condensing)
Non-operating
Altitude
Operating (maximum) 5,000 m (16,400 ft)
Non-operating (maximum) 12,192 m (40,000 ft)
Thermal dissipation ∞211.69 BTU/hour(maximum)
∞68.29 BTU/hour(typical)
About your monitor │ 19
Power management modes
If you have VESA's DPM™ compliance display card or software installed in your
PC, the monitor can automatically reduce its power consumption when not in
use. This feature is called Power Save Mode*. If the computer detects input from
the keyboard, mouse or other input devices, the monitor automatically resumes
functioning. The following table shows the power consumption and signaling of this
automatic power saving feature.
* Zero power consumption in off mode can only be achieved by disconnecting the
main cable from the monitor.
VESA
Modes
Horizontal
Sync
Vertical
Sync
Video Power
Indicator
Power
Consumption
Normal
operation
Active Active Active White 62 W
(maximum)**
20 W (typical,
without USB
load)
Active-off
mode
Inactive Inactive Blanked White
(Glowing )
Less than 0.3 W
Switch off - - - Off Less than 0.3 W
Energy Star Power Consumption
Pon 20 W
ETEC 63 kWh
** Maximum power consumption with max luminance.
This document is informational only and reflects laboratory performance. Your
product may perform differently, depending on the software, components and
peripherals you ordered and shall have no obligation to update such information.
Accordingly, the customer should not rely upon this information in making
decisions about electrical tolerances or otherwise. No warranty as to accuracy or
completeness is expressed or implied.
20 │ About your monitor
NOTE: This monitor is ENERGY STAR-compliant.
NOTE:
Pon: Power consumption of on mode as defined in Energy Star 7.0
version.
ETEC: Total energy consumption in kWh as defined in Energy Star 7.0
version.
About your monitor │ 21
Pin assignments
HDMIconnector
Pin Number 19-pin Side of the Connected Signal Cable
1T.M.D.S. Data 2+
2T.M.D.S. Data 2 Shield
3T.M.D.S. Data 2-
4T.M.D.S. Data 1+
5T.M.D.S. Data 1 Shield
6T.M.D.S. Data 1 -
7T.M.D.S. Data 0+
8T.M.D.S. Data 0 Shield
9T.M.D.S. Data 0-
10 T.M.D.S. Clock +
11 T.M.D.S. Clock Shield
12 T.M.D.S. Clock -
13 CEC
14 Reserved (N.C. on device)
15 SCL
16 SDA
17 DDC/CEC Ground
18 +5V Power
19 Hot Plug Detect
22 │ About your monitor
DisplayPort connector
Pin Number 20-pin Side of the Connected Signal Cable
1ML0 (p)
2GND
3ML0 (n)
4ML1 (p)
5GND
6ML1 (n)
7ML2 (p)
8GND
9ML2 (n)
10 ML3 (p)
11 GND
12 ML3 (n)
13 GND
14 GND
15 AUX (p)
16 GND
17 AUX (n)
18 Hot Plug Detect
19 Re-PWR
20 +3.3 V DP_PWR
About your monitor │ 23
Universal serial bus (USB) interface
This section gives you information about the USB ports that are available on the
monitor.
NOTE: This monitor is Super-Speed USB 3.0 compatible.
Transfer Speed Data Rate Power Consumption*
Super-speed 5 Gbps 4.5 W (Max, each port)
High speed 480 Mbps 4.5 W (Max, each port)
Full speed 12 Mbps 4.5 W (Max, each port)
*Up to 2A on USB downstream port (port with icon) with BC1.2 compliance
devices or normal USB devices.
USB 3.0 upstream connector
Pin Number 9-pin Side of the Connector
1VCC
2 D-
3 D+
4 GND
5 SSTX-
6 SSTX+
7 GND
8 SSRX-
9 SSRX+
24 │ About your monitor
USB 3.0 downstream connector
Pin Number 9-pin Side of the Connector
1VCC
2 D-
3 D+
4 GND
5 SSRX-
6 SSRX+
7 GND
8 SSTX-
9 SSTX+
USB Ports
• 1 x USB 3.0 upstream - bottom
• 2 x USB 3.0 downstream - bottom
• 2 x USB 3.0 downstream - side
• Power Charging Port- the port with icon; supports fast current
charging capability if the device is BC1.2 compatible.
NOTE: USB 3.0 functionality requires a USB 3.0-capable computer.
NOTE: The monitor’s USB interface works only when the monitor
is On or in the power save mode. If you turn Off the monitor and
then turn it On, the attached peripherals may take a few seconds to
resume normal functionality.
About your monitor │ 25
Plug and play capability
You can install the monitor in any Plug and Play-compatible system. The monitor
automatically provides the computer system with its Extended Display Identification
Data (EDID) using Display Data Channel (DDC) protocols so the system can
configure itself and optimize the monitor settings. Most monitor installations are
automatic, you can select different settings if desired. For more information about
changing the monitor settings, see Operating your monitor.
LCD monitor quality and pixel policy
During the LCD Monitor manufacturing process, it is not uncommon for one or
more pixels to become fixed in an unchanging state which are hard to see and do
not affect the display quality or usability. For more information on Dell Monitor
Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/
monitors.
Maintenance guidelines
Cleaning your monitor
WARNING: Before cleaning the monitor, unplug the monitor power
cable from the electrical outlet.
CAUTION: Read and follow the Safety Instructions before cleaning the
monitor.
For best practices, follow the instructions in the list below while unpacking, cleaning
or handling your monitor:
• To clean your anti-static screen, lightly dampen a soft, clean cloth with water.
If possible, use a special screen-cleaning tissue or solution suitable for the
anti-static coating. Do not use benzene, thinner, ammonia, abrasive cleaners
or compressed air.
• Use a lightly-dampened, warm cloth to clean the monitor. Avoid using
detergent of any kind as some detergents leave a milky film on the monitor.
• If you notice white powder when you unpack your monitor, wipe it off with a
cloth.
• Handle your monitor with care as a darker-colored monitor may get scratched
and show white scuff marks more than a lighter-colored monitor.
• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn off your monitor when not in use.
26 │ Setting up the monitor
Setting up the monitor
Attaching the stand
NOTE: The stand is detached when the monitor is shipped from the
factory.
NOTE: This is applicable for a monitor with a stand.If you have
purchased a third-party stand refer to the respective stand setup
guide for the set up instructions.
To attach the monitor stand.
1. Follow the instructions on the flaps of carton to remove the stand from the
top cushion that secures it.
2. Insert the stand base blocks fully into the stand slot.
3. Lift the screw handle and turn the screw clockwise.
4. After fully tightening the screw, fold the screw handle flat within the recess.
Setting up the monitor │ 27
5. Lift the cover, as shown, to expose the VESA area for stand assembly.
6. Attach the stand assembly to the monitor.
a. Fit the two tabs on the upper part of the stand to the groove on the back
of the monitor.
b. Press the stand down till it snaps into place.
7. Place the monitor upright.
NOTE: Lift the monitor carefully to prevent it from slipping or falling.
28 │ Setting up the monitor
Connecting your monitor
WARNING: Before you perform any of the procedures in this section,
follow the Safety Instructions.
NOTE: Do not connect all cables to the computer at the same time. It
is recommend to route the cables through the cable-management slot
before you connect them to the monitor.
To connect your monitor to the computer:
1. Turn off your computer and disconnect the power cable.
2. Connect the HDMI or DP cable from your monitor to the computer.
Connecting the HDMI cable (optional)
Connecting the DP cable
Setting up the monitor │ 29
Connecting the USB 3.0 cable
After you have completed connecting the DP/HDMI cable, follow the procedures
below to connect the USB 3.0 cable to the computer and complete your monitor
setup:
1. Connect the upstream USB 3.0 port (cable supplied) to an appropriate USB 3.0
port on your computer. (See Bottom View for details.)
2. Connect the USB 3.0 peripherals to the downstream USB 3.0 ports on the
monitor.
3. Plug the power cables for your computer and monitor into a nearby outlet.
4. Turn on the monitor and the computer.
If your monitor displays an image, installation is complete. If it does not display
an image, see Universal serial bus (USB) specific problems.
5. Use the cable slot on the monitor stand to organize the cables.
30 │ Setting up the monitor
Organizing cables
Use the cable-management slot to organize the cables connected to your monitor.
Setting up the monitor │ 31
Disconnecting the monitor stand
NOTE: To prevent scratches on the LCD screen while removing the
stand, ensure that the monitor is placed on a soft and clean surface.
NOTE: This is applicable for a monitor with a stand. When any other
stand is bought, please refer to the respective stand setup guide for
the set-up instructions.
To remove the stand:
1. Place the monitor on a soft cloth or cushion.
2. Press and hold the stand release button.
3. Lift the stand up and away from the monitor.
3
2
32 │ Setting up the monitor
Wall mounting (optional)
P2418D
Monitor Plano Panel /Moniteur écran plat /液晶顯示器
Modelo /N°de modelo /型號: P2418Dc
Entrade /Daya Tegangan:100-240V 50/60Hz,1.5A
輸入電源:交流電壓100-240伏特,1.5安培,50/60赫茲
Consumo de energía: XX.X Wh
Consumo de energía en modo de espera: 0.X Wh
Удельная мощность рабочего режима - 0.XXX Вт/см²
Потребляемая мощность изделием в режиме ожидания - 0.XX Вт
Потребляемая мощность изделием в выключенном режиме - 0.XX Вт
Apparatet må lkoples jordet skkontakt.
Apparaten skall anslutas ll jordat uag.
Laite on liiteävä suojakoskemilla varusteuun pistorasiaan.
Apparatets skprop skal lslues en skkontakt med jord,
som giver forbindelse l skproppens jord.
The equipment must be connected to an earthed mains socket-outlet.
L'appareil doit être branché sur une prise de courant munie d'une mise à la terre.
CAN ICES-3 (B)/NMB-3(B)
сделанный в Китай /Fabriqué en Chine /中國製造
7
XXXXXX-XX
デ
XXXXX
XXXXXXXXXXXX
MSIP-REM-TPF-P2418Dc
신청인:TPV Electronics (Fujian) Co., Ltd.
제조자:L&T Display Technology(Fujian)Ltd.
080-200-3800
警語: 使用過度恐傷害視力
F40GXXXXXXXXXX
R33037
RoHS
P2418D
Monitor Plano Panel /Moniteur écran plat /液晶顯示器
Modelo /N°de modelo /型號: P2418Dc
Entrade /Daya Tegangan:100-240V 50/60Hz,1.5A
輸入電源:交流電壓100-240伏特,1.5安培,50/60赫茲
Consumo de energía: XX.X Wh
Consumo de energía en modo de espera: 0.X Wh
Удельная мощность рабочего режима - 0.XXX Вт/см²
Потребляемая мощность изделием в режиме ожидания - 0.XX Вт
Потребляемая мощность изделием в выключенном режиме - 0.XX Вт
Apparatet må lkoples jordet skkontakt.
Apparaten skall anslutas ll jordat uag.
Laite on liiteävä suojakoskemilla varusteuun pistorasiaan.
Apparatets skprop skal lslues en skkontakt med jord,
som giver forbindelse l skproppens jord.
The equipment must be connected to an earthed mains socket-outlet.
L'appareil doit être branché sur une prise de courant munie d'une mise à la terre.
CAN ICES-3 (B)/NMB-3(B)
сделанный в Китай /Fabriqué en Chine /中國製造
7
XXXXXX-XX
デ
XXXXX
XXXXXXXXXXXX
MSIP-REM-TPF-P2418Dc
신청인:TPV Electronics (Fujian) Co., Ltd.
제조자:L&T Display Technology(Fujian)Ltd.
080-200-3800
警語: 使用過度恐傷害視力
F40GXXXXXXXXXX
R33037
RoHS
SVC Tag:
xxxxxxx
Express Service
Code:
xxx xxx xxx x
S/N: XXXXXXX
XXXXXXXXXXX
Date of Mfg/生产日期/生產日期: July. 2017
Flat Panel Monitor /液晶显示器
型号: P2418D
Input Rang /输入电源:
100-240V 50/60Hz,1.5A
www.dell.com Raheen Business Park Limerick Ireland
Made in China /中国制造
DELL P2418D
F40GXXXXXXXXX
(Screw dimension: M4 x 10 mm).
Refer to the instructions that come with the VESA-compatible wall mounting kit.
1. Place the monitor panel on a soft cloth or cushion on a stable, flat table.
2. Remove the stand.
3. Use a screwdriver to remove the four screws securing the plastic cover.
4. Attach the mounting bracket from the wall mounting kit to the monitor.
5. Mount the monitor on the wall by following the instructions that comes with
the wall mounting kit.
NOTE: For use only with UL or CSA or GS-listed wall mount bracket
with minimum weight/load bearing capacity of 13.76 kg.
Operating your monitor │ 33
Operating your monitor
Power on the monitor
Press the button to turn on the monitor.
Language options
Set the OSD display to one of the eight languages.
English
Español
Deutsch
Français
Português(Brasil)
简体中文
日本語
Pусский
Please select language:
Dell 24 Monitor
34 │ Operating your monitor
Using the front panel controls
Use the control buttons at the front of the monitor to adjust the settings on your
monitor.
15
234
The following table describes the front panel buttons:
Front Panel Button Description
1
Shortcut key/Preset
Modes
Use this button for choose from a list of preset
modes.
2
Shortcut key/Input
Source
Use the input source menu to select between
the different video signals that may be
connected to your monitor.
3
Menu
Use the menu button at launch your on-screen
display (OSD) and select the OSD menu. See
Accessing the Menu System.
4
Exit
Use this button to go back to the main menu or
exit the OSD main menu.
5
Power On/Off button
(with LED indicator)
Use the power button to turn the monitor on
and off.
Solid white light indicates the monitor is turned
on. Blinking white light indicates it is in power-
save mode.
Operating your monitor │ 35
OSD controls
Use the buttons on the front of the monitor to adjust the image settings.
1234
Front Panel Button Description
1
Up
Use the up button to increase values or move up in a
menu.
2
Down
Use the down button to decrease values or move
down in a menu.
3
OK
Use the OK button to confirm your selection in a
menu.
4
Back
Use the back button to go back to the previous
menu.
36 │ Operating your monitor
Using the on-screen display (OSD) menu
Accessing the Menu System
NOTE: Any changes you make are automatically saved when you move
to another menu, exit the OSD menu, or wait for the OSD menu to
automatically close.
1. Press the button to display the OSD main menu.
Main menu for digital (HDMI/DP) input
Input Source
Color
Display
Others
Personalize
Menu
Brightness / Contrast
Dell 24 Monitor
75%
75%
2. Press the and buttons to move between the setting options. As you
move from one icon to another, the option is highlighted.
3. Press the button once to activate the highlighted option.
4. Press and button to select the desired parameter.
5. Press and then use the and buttons, according to the indicators on
the menu, to make your changes.
6. Select the button to return to the main menu.
Operating your monitor │ 37
Icon Menu and
Submenus
Description
Brightness/
Contrast
Use this menu to activate brightness/contrast
adjustment.
Input Source
Color
Display
Others
Personalize
Menu
Brightness / Contrast
Dell 24 Monitor
75%
75%
Brightness Brightness adjusts the luminance of the backlight.
Press the button to increase the brightness and
press the button to decrease the brightness (min. 0
/ max. 100).
NOTE: Manual adjustment of brightness is
disabled when dynamic contrast is switched
on.
Contrast Adjust the brightness first, and then adjust the contrast
only if further adjustment is necessary.
Press the button to increase the contrast and press
the button to decrease the contrast (min. 0 / max.
100).
The contrast function adjusts the degree of difference
between darkness and lightness on the monitor screen.
38 │ Operating your monitor
Input Source Use the input source menu to select between the
different video signals that may be connected to your
monitor.
HDMI
DP
Auto Select On
Reset Input Source
Input Source
Color
Display
Others
Personalize
Menu
Brightness / Contrast
Dell 24 Monitor
HDMI Select HDMI input when you are using the HDMI
connector. Push to select the HDMI input source.
DP Select DP input when you are using the DP connector.
Push to select the DP input source.
Auto Select Select auto select to scan for available input signals.
Reset Input
Source
Select this option to restore default Input Source.
Color Use color to adjust the color setting mode.
Preset Modes
Input Color Format
Reset Color
Display
Others
Personalize
Menu
Brightness / Contrast
Dell 24 Monitor
RGB
Standard
Input Source
Color
Operating your monitor │ 39
Preset Modes When you select preset modes, you can choose
standard, comfortview, multimedia, movie, game, warm,
cool, or custom color from the list.
∞Standard: Loads the monitor's default color settings.
This is the default preset mode.
∞ComfortView: Decreases the level of blue light
emitted from the screen to make viewing more
comfortable for your eyes.
NOTE: Optimize eye comfort with a flicker-
free screen.
CAUTION: The possible long-term effects
of blue light emission from the monitor may
cause damage to the eyes, including eye
fatigue or digital eye strain. See the Safety
Instructions.
∞Multimedia: Loads color settings ideal for multimedia
applications.
∞Movie: Loads color settings ideal for movies.
∞Game: Loads color settings ideal for most gaming
applications.
∞Warm: Increases the color temperature. The screen
appears warmer with a red/yellow tint.
∞Cool: Decreases the color temperature. The screen
appears cooler with a blue tint.
∞Custom Color: Allows you to manually adjust the color
settings.
Press the and buttons to adjust the three colors
(R, G, B) values and create your own preset color
mode.
Preset Modes
Input Color Format
Reset Color
Color
Display
Others
Personalize
Menu
Brightness / Contrast
Dell 24 Monitor
Standard
Input Source
Multimedia
Movie
Game
ComfortView
Warm
Cool
Custom Color
40 │ Operating your monitor
Input Color
Format
Allows you to set the video input mode to:
∞RGB: Select this option if your monitor is connected
to a computer or DVD player using the HDMI cable.
∞YPbPr: Select this option if your DVD player supports
only YPbPr output.
Preset Modes
Input Color Format
Color
Display
Others
Personalize
Menu
Brightness / Contrast
Dell 24 Monitor
Input Source
YPbPr
RGB
Reset Color
Reset Color Allows your monitor color settings to the factory
settings.
Display Use the display to adjust image.
Aspect Ratio
Sharpness
D
y
namic Contras
t
Response Time
Reset Display
Display
Others
Personalize
Menu
Brightness / Contrast
Dell 24 Monitor
50
Wide 16:9
Normal
Input Source
Color
Aspect Ratio Adjusts the image ratio to wide 16:9, 4:3 or 5:4
Sharpness This feature can make the image look sharper or softer.
Use or to adjust the sharpness from 0 to 100.
Dynamic
Contrast
Allows you to increase the level of contrast to provide
sharper and more detailed image quality.
Press the button to select the dynamic contrast on
or off.
NOTE: Dynamic contrast provides higher
contrast if you select game or movie preset
mode.
Response Time User can select between fast or normal.
Reset Display Select this option to restore default display settings.
Operating your monitor │ 41
Menu Select this option to adjust the settings of the OSD,
such as, the languages of the OSD, the amount of time
the menu remains on screen and so on.
Language
Rotation
Transparency 20
Timer
Reset Menu
Display
Others
Personalize
Menu
Brightness / Contrast
Dell 24 Monitor
Color
English
20 s
Input Source
Language Language options set the OSD display to one of the
eight languages (English, Spanish, French, German,
Brazilian Portuguese, Russian, Simplified Chinese, or
Japanese).
Rotation Rotates the OSD by 90 degrees counter-clockwise. You
can adjust the menu according to your display rotation.
Transparency Select this option to change the menu transparency by
pressing the and buttons from 0 to 100.
Timer OSD hold time: sets the length of time the OSD will
remain active after the last time you pressed a button.
Use or to adjust the slider in 1 second increments,
from 5 to 60 seconds.
Reset Menu Reset all OSD settings to the factory preset values.
42 │ Operating your monitor
Personalize Select this option to adjust the settings of the
personalization.
Shorout Key 1
Shorout Key 2
Power Button LED On During Active
USB
Reset Personalization
Display
Others
Personalize
Menu
Brightness / Contrast
Dell 24 Monitor
Color
Preset Modes
Input Source
Off During Standby
Input Source
Shortcut Key 1 User can select one of the following: preset modes,
brightness/contrast, input source, aspect ratio, rotation
to set the shortcut key 1.
Shorout Key 1
Shorout Key 2
Power Button LED
Aspect Ratio
USB
Reset Personalization
Display
Others
Personalize
Menu
Brightness / Contrast
Dell 24 Monitor
Color Input Source
Brightness / Contrast
Rotation
Input Source
Preset Modes
Shortcut Key 2 User can select one of the following: preset modes,
brightness/contrast, input source, aspect ratio, rotation
to set the shortcut key 2.
Shorout Key 1
Shorout Key 2
Power Button LED
USB
Reset Personalization
Display
Others
Personalize
Menu
Brightness / Contrast
Dell 24 Monitor
Color
Input Source
Aspect Ratio
Input Source
Brightness / Contrast
Rotation
Preset Modes
Operating your monitor │ 43
Power Button
LED
Allows you to set the power LED indicator on during
active or off during active to save energy.
Shorout Key 1
Shorout Key 2
Power Button LED
USB
Reset Personalization
Display
Others
Personalize
Menu
Brightness / Contrast
Dell 24 Monitor
Color
Input Source
On During Active
Off During Standby
USB Allows you to enable or disable USB function during
monitor standby mode.
NOTE: USB ON/OFF under standby mode
is only available when USB upstream cable
unplugged. This option will be grey out when
USB upstream cable plug in.
Shorout Key 1
Shorout Key 2
Power Button LED
On During StandbyUSB
Reset Personalization
Display
Others
Personalize
Menu
Brightness / Contrast
Dell 24 Monitor
Color
Input Source
Off During Standby
Reset
Personalization
Reset all settings under the personalize menu to the
default setting.
44 │ Operating your monitor
Others
Menu
Display Info
DDC/CI
LCD Conditioning Off
Reset Others
Factory Reset
Display
Others
Personalize
Brightness / Contrast
Dell 24 Monitor
Color
On
Input Source
Display Info
Menu
Display Info
DDC/CI
LCD Conditioning
Reset Others
Factory Reset
Display
Others
Personalize
Brightness / Contrast
Color
Input Source : HDMI
Current : 1920 x 1440,60Hz
Maximum : 2560x 1440,60Hz
DP Capability : DP 1.2
Model : Dell P2418D
Input Source
Dell 24 Monitor
DDC/CI DDC/CI (display data channel/command interface)
allows your monitor parameters (brightness, color
balance and etc.) to be adjustable via the software on
your computer.
You can disable this feature by selecting off.
Enable this feature by selecting on for best user
experience and optimum performance of your monitor.
Menu
Display Info
DDC/CI
LCD Conditioning
Reset Others
Factory Reset
Display
Others
Personalize
Brightness / Contrast
Dell 24 Monitor
Color Off
Input Source On
LCD
Conditioning
Helps reduce minor cases of image retention. Depending
on the degree of image retention, the program may
take some time to run. To start LCD conditioning, select
on.
Reset Others Reset all settings under the others setting menu to the
factory preset values.
Factory Reset Reset all settings to the factory preset values.
Operating your monitor │ 45
NOTE: Your monitor has a built-in feature to automatically calibrate
the brightness to compensate for LED aging.
OSD warning messages
When the Dynamic Contrast feature is enabled (in these preset modes: Game or
Movie), the manual brightness adjustment is disabled.
To allow manual adjustment of brightness, the Dynamic Contrast will be
Yes No
switched o.
Do you want to continue?
Dell 24 Monitor
P2418D
When the monitor does not support a particular resolution mode, the following
message is displayed:
The current input timing is not supported by the monitor display.
Please change your input timing to 2560x1440, 60Hz or any other
monitor listed timing as per the monitor specifications.
Dell P2418D
This means that the monitor cannot synchronize with the signal that it is receiving
from the computer. See Monitor specifications for the Horizontal and Vertical
frequency ranges addressable by this monitor. Recommended mode is 2560 x 1440.
Before the DDC/CI function is disabled, the following message is displayed:
The function of adjusting display setting using PC application will be
disabled.
Do you wish to disable DDC/CI function?
Yes No
Dell 24 Monitor
P2418D
46 │ Operating your monitor
When the monitor enters the Power Save Mode, the following message appears:
Dell
P2418HZ
Dell 24 Monitor
Entering Power Save Mode.
P2418D
If you press any button other than the power button, the following messages will
appear depending on the selected input:
Dell
P2418HZ
Dell 24 Monitor
P2418D
Press any key on the keyboard or move the mouse to wake it up.
If there is no display, press the monitor button again to select
the correct input source.
?
No HDMI signal from your device.
If HDMI or DP cable is not connected, a floating dialog box as shown below
appears. The monitor will enter Power Save Mode after 4 minutes if left at this
state.
Dell
P2418HZ
Dell P2418D
No HDMI Cable
The display will go into Power Save Mode in 4 minutes.
www.dell.com/support/monitors
?
or
Dell
P2418HZ
Dell P2418D
No DP Cable
The display will go into Power Save Mode in 4 minutes.
www.dell.com/support/monitors
?
Operating your monitor │ 47
The OSD functions only in the normal operation mode. When any button is pressed
in the Active-off mode, the following message will be displayed:
Dell
P2418HZ
Dell 24 Monitor
P2418D
Press any key on the keyboard or move the mouse to wake it up.
If there is no display, press the monitor button again to select
the correct input source.
?
No HDMI signal from your device.
Activate the computer and the monitor to gain access to the OSD.
See Troubleshooting for more information.
Setting up your monitor
Setting the maximum resolution
To set the maximum resolution for the monitor:
In Windows® 7,Windows® 8, and Windows® 8.1:
1. For Windows 8 and Windows 8.1, select the Desktop tile to switch to classic
desktop.
2. Right-click on the desktop and click Screen resolution.
3. Click the dropdown list of the Screen Resolution and select 2560 x 1440
4. Click OK.
In Windows® 10:
1. Right-click on the desktop and click Display settings.
2. Click Advanced display settings.
3. Click the dropdown list of Resolution and select 2560 x 1440.
4. Click Apply.
If you do not see 2560 x 1440 as an option, you may need to update your graphics
driver. Depending on your computer, complete one of the following procedures:
If you have a Dell desktop or portable computer:
• Go to www.dell.com/support, enter your computer’s Service Tag, and
download the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
• Go to the support site for your computer and download the latest graphic
drivers.
• Go to your graphics card website and download the latest graphic drivers.
48 │ Operating your monitor
Using the Tilt, Swivel, and Vertical Extension
NOTE: This is applicable for a monitor with a stand. When any other
stand is bought, please refer to the respective stand setup guide for
set up instructions.
Tilt, Swivel
With the stand attached to the monitor, you can tilt and swivel the monitor for the
most comfortable viewing angle.
45°
45°
5° 21°
NOTE: The stand is detached when the monitor is shipped from the
factory.
Vertical Extension
NOTE: The stand extends vertically up to 130 mm. The figure below
illustrates how to extend the stand vertically.
130mm
Operating your monitor │ 49
Rotating the Monitor
Before you rotate the monitor, your monitor should be fully vertically extended
(Vertical Extension) and fully tilted up to avoid hitting the bottom edge of the
monitor.
1
2
90°
90°
NOTE: To use the Display Rotation function (Landscape versus
Portrait view) with your Dell computer, you require an updated
graphics driver that is not included with this monitor. To download the
graphics driver, go to www.dell.com/support and see the Download
section for Video Drivers for latest driver updates.
50 │ Operating your monitor
NOTE: When in the Portrait View Mode, you may experience
performance degradation in graphic-intensive applications (3D Gaming
and etc.).
Adjusting the Rotation Display Settings of Your System
After you have rotated your monitor, you need to complete the procedure below to
adjust the Rotation Display Settings of your system.
NOTE: If you are using the monitor with a non-Dell computer, you
need to go the graphics driver website or your computer manufacturer
website for information on rotating the ‘contents’ on your display.
To adjust the Rotation Display Settings:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab and click Advanced.
3. If you have an ATI graphics card, select the Rotation tab and set the
preferred rotation.
4. If you have an nVidia graphics card, click the nVidia tab, in the left-hand
column select NVRotate, and then select the preferred rotation.
5. If you have an Intel® graphics card, select the Intel graphics tab, click
Graphic Properties, select the Rotation tab, and then set the preferred
rotation.
NOTE: If you do not see the rotation option or it is not working
correctly, go to www.dell.com/support and download the latest driver
for your graphics card.
Troubleshooting │ 51
Troubleshooting
WARNING: Before you begin any of the procedures in this section,
follow the Safety Instructions.
Self-test
Your monitor provides a self-test feature that allows you to check if your monitor is
functioning properly. If your monitor and computer are properly connected but the
monitor screen remains dark, run the monitor self-test by performing the following
steps:
1. Turn off both your computer and the monitor.
2. Disconnect all video cables from the monitor. This way, the computer doesn’t
have to be involved.
3. Turn on the monitor.
If the monitor is working correctly, it detects that there is no signal and one of the
following message appears. While in self-test mode, the power LED remains white.
Dell
P2418HZ
Dell P2418D
No HDMI Cable
The display will go into Power Save Mode in 4 minutes.
www.dell.com/support/monitors
?
or
Dell
P2418HZ
Dell P2418D
No DP Cable
The display will go into Power Save Mode in 4 minutes.
www.dell.com/support/monitors
?
NOTE: This box also appears during normal system operation, if the
video cable is disconnected or damaged.
4. Turn off your monitor and reconnect the video cable; then turn on both your
computer and the monitor.
If your monitor remains dark after you reconnect the cables, check your video
controller and computer.
52 │ Troubleshooting
Built-in diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if any screen
abnormality you experience is an inherent problem with your monitor, or with your
computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable
is unplugged and the monitor is in self-test mode.
5
1234
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the
screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The
monitor then goes into the self-test mode.
3. Press and hold Button 1 on the front panel simultaneously for 5 seconds. A
gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press Button 1 on the front panel again. The color of the screen changes to
red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white and
text screens.
The test is complete when the text screen appears. To exit, press Button 1 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic
tool, the monitor is functioning properly. Check the video card and computer.
Troubleshooting │ 53
Common problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common
Symptoms
Possible Solutions
No video/power LED
off
∞Ensure that the video cable connecting the monitor and the computer is
properly connected and secure.
∞Verify that the power outlet is functioning properly using any other
electrical equipment.
∞Ensure that the correct input source is selected via the Input Source
menu.
No video/power LED
on
∞Increase brightness and contrast controls using the OSD.
∞Perform monitor self-test feature check.
∞Check for bent or broken pins in the video cable connector.
∞Run the built-in diagnostics.
∞Ensure that the correct input source is selected via the Input Source
menu.
Poor focus ∞Eliminate video extension cables.
∞Reset the monitor to Factory Settings (Factory Reset).
∞Change the video resolution to the correct aspect ratio.
Shaky/jittery video ∞Reset the monitor to Factory Settings (Factory Reset).
∞Check environmental factors.
∞Relocate the monitor and test in another room.
Missing pixels ∞Cycle power on-off.
∞Pixel that is permanently Off is a natural defect that can occur in LCD
technology.
∞For more information on Dell Monitor Quality and Pixel Policy, see Dell
Support site at www.dell.com/support/monitors.
Stuck-on pixels ∞Cycle power on-off.
∞Pixel that is permanently off is a natural defect that can occur in LCD
technology.
∞For more information on Dell Monitor Quality and Pixel Policy, see Dell
Support site at www.dell.com/support/monitors.
Brightness problems ∞Reset the monitor to Factory Settings (Factory Reset).
∞Adjust brightness & contrast controls via OSD.
Geometric distortion ∞Reset the monitor to Factory Settings (Factory Reset).
∞Adjust horizontal & vertical controls via OSD.
Horizontal/vertical
lines
∞Reset the monitor to Factory Settings (Factory Reset).
∞Perform monitor self-test feature check and determine if these lines are
also in self-test mode.
∞Check for bent or broken pins in the video cable connector.
∞Run the built-in diagnostics.
54 │ Troubleshooting
Synchronization
problems
∞Reset the monitor to Factory Settings (Factory Reset).
∞Perform monitor self-test feature check to determine if the scrambled
screen appears in self-test mode.
∞Check for bent or broken pins in the video cable connector.
∞Restart the computer in the safe mode.
Safety related issues ∞Do not perform any troubleshooting steps.
∞Contact Dell immediately.
Intermittent problems ∞Ensure that the video cable connecting the monitor to the computer is
connected properly and is secure.
∞Reset the monitor to Factory Settings (Factory Reset).
∞Perform monitor self-test feature check to determine if the intermittent
problem occurs in self-test mode.
Missing color ∞Perform monitor self-test feature check.
∞Ensure that the video cable connecting the monitor to the computer is
connected properly and is secure.
∞Check for bent or broken pins in the video cable connector.
Wrong color ∞Change the Color Setting Mode in the Color Settings OSD to
Graphics or Video depending on the application.
∞Try different Preset Modes in Color settings OSD. Adjust R/G/B value
in Custom Color in Color settings OSD.
∞Change the Input Color Format to RGB or YPbPr in the Color settings
OSD.
∞Run the built-in diagnostics.
Image retention from
a static image left on
the monitor for a long
period of time
∞Use the Power Management feature to turn off the monitor at all times
when not in use (for more information, see Power management modes).
∞Alternatively, use a dynamically changing screensaver.
Video ghosting or
overshooting
∞Change the Response Time in the Display OSD to Fast or Normal
depending on your application and usage.
Troubleshooting │ 55
Product-specific problems
Specific
Symptoms
Possible Solutions
Screen image is too
small
∞Check the Aspect Ratio setting in the Display settings OSD.
∞Reset the monitor to Factory Settings (Factory Reset) .
Cannot adjust the
monitor with the
buttons on the front
panel
∞Turn off the monitor, unplug the power cord, plug it back, and then turn
on the monitor.
∞Check if the OSD menu is locked. If yes, press and hold the button on the
left side of the power button for 6 seconds to unlock.
No input signal when
user controls are
pressed
∞Check the signal source. Ensure the computer is not in standby or sleep
mode by moving the mouse or pressing any key on the keyboard.
∞Check if the video cable is plugged in properly. Disconnect and reconnect
the video cable if necessary.
∞Reset the computer or video player.
The picture does not fill
the entire screen
∞Due to different video formats (aspect ratio) of DVDs, the monitor may
display in full screen.
∞Run the built-in diagnostics.
Universal serial bus (USB) specific problems
Specific
Symptoms
Possible Solutions
USB interface is not
working
∞Check that your monitor is turned On.
∞Reconnect the upstream cable to your computer.
∞Reconnect the USB peripherals (downstream connector).
∞Switch Off and then turn On the monitor again.
∞Reboot the computer.
∞Some USB devices like external portable HDD require higher electric
current; connect the device directly to the computer system.
Supre Speed USB 3.0
interface is slow
∞Check that your computer is USB 3.0-capable.
∞Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that
the correct USB port is used.
∞Ensure that the correct USB port is used.
∞Reconnect the upstream cable to your computer.
∞Reconnect the USB peripherals (downstream connector).
∞Reboot the computer.
Wireless USB
peripherals stop
working when a USB
3.0 device is plugged in
∞Increase the distance between the USB 3.0 peripherals and the wireless
USB receiver.
∞Position your wireless USB receiver as close as possible to the wireless
USB peripherals.
∞Use a USB-extender cable to position the wireless USB receiver as far
away as possible from the USB 3.0 port.
56 │ Appendix
Appendix
Safety Instructions
WARNING: Use of controls, adjustments, or procedures other than
those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Safety, Environmental, and
Regulatory Information (SERI).
WARNING: The possible long-term effects of blue light emission from
the monitor may cause personal injury such as digital eye strain, eye
fatigue and damage to the eyes. Using monitor for extended periods of
time may also cause pain in parts of body such as neck, arm, back and
shoulder.
To reduce the risk of eye strain and neck/arm/back/shoulder pain from using the
monitor for long periods of time, we suggest you to:
1. Set the distance of the screen between 20 inches to 28 inches (50cm-70cm)
from your eyes.
2. Blink frequently to moisten your eyes or wet your eyes with water after
prolonged usage of the monitor.
3. Take regular and frequent breaks for 20 minutes every two hours.
4. Look away from your monitor and gaze at a distant object at 20 feet away for
at least 20 seconds during the breaks.
5. Perform stretches to relieve tension in the neck, arm, back, and shoulders
during the breaks.
FCC notices (U.S. Only) and other regulatory information
1. For FCC notices and other regulatory information, see the regulatory
compliance website located at www.dell.com/regulatory_compliance.
Appendix │ 57
Contacting Dell
To contact Dell for sales, technical assistance, or customer service issues:
1. Go to www.dell.com/contactdell.
2. Verify your country or region in the Choose a Country/Region drop-down list
at the bottom of the page.
3. Select the appropriate service or support link based on your requirement or
choose the method of contacting Dell that is convenient for you. Dell provides
several online and telephone-based support and service options. Availability
varies by country and product, and some services may not be available in your
area.
NOTE: If you do not have an active internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
58 │