Table of Contents
DELL P2719H User Manual
Displayed below is the user manual for P2719H by DELL which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
Dell
P2219H/P2319H/P2419H/P2719H
User’s Guide
Model: P2219H/P2319H/P2419H/P2719H
Regulatory model: P2219Hb/P2319Ht/P2319Hc/P2419Hb/P2419Hc/P2719Ht
NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss
of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2018-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their
respective owners.
2019 - 11
Rev. A02
│ 3
Contents
About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . 15
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Identifying parts and controls . . . . . . . . . . . . . . . . . . . . . 18
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Side view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Monitor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Resolution specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Supported video modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Environmental characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power management modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Plug and play capability . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Universal Serial Bus (USB) interface . . . . . . . . . . . . . . . . 36
USB 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
USB 2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
USB 3.0 upstream connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
USB 3.0 downstream connector . . . . . . . . . . . . . . . . . . . . . . . . . . .37
USB 2.0 downstream connector . . . . . . . . . . . . . . . . . . . . . . . . . . 38
USB ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
LCD monitor quality and pixel policy . . . . . . . . . . . . . . . . 38
Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . 39
4 │
Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Setting up the monitor . . . . . . . . . . . . . . . . . . . . . . 40
Attaching the stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Connecting your monitor . . . . . . . . . . . . . . . . . . . . . . . . . 42
Connecting the DisplayPort (DisplayPort to DisplayPort) cable. . 42
Connecting the VGA cable (optional) . . . . . . . . . . . . . . . . . . . . . . 42
Connecting the HDMI cable (optional) . . . . . . . . . . . . . . . . . . . . . 43
Connecting the USB 3.0 cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Organizing your cables. . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Removing the monitor stand . . . . . . . . . . . . . . . . . . . . . . 44
VESA wall mounting (optional) . . . . . . . . . . . . . . . . . . . . 45
Operating the monitor . . . . . . . . . . . . . . . . . . . . . . 46
Power on the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Using the front-panel controls. . . . . . . . . . . . . . . . . . . . . 46
Front-panel button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using the On-Screen Display (OSD) menu . . . . . . . . . . . 48
Accessing the menu system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
OSD warning message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Setting the maximum resolution . . . . . . . . . . . . . . . . . . . 63
Using the tilt, swivel, and vertical extension . . . . . . . . . . 64
Tilt, swivel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Vertical extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Rotating the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Rotate clockwise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Rotate counterclockwise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Adjusting the rotation display settings of your system . . 67
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
│ 5
Common problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Product specific problems . . . . . . . . . . . . . . . . . . . . . . . . 74
Universal Serial Bus (USB) specific problems . . . . . . . . . 75
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
FCC notices (U.S. only) and other regulatory
information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Contact Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
About your monitor │ 15
About your monitor
Package contents
Your monitor ships with the components shown in the table below. If any
component is missing, contact Dell technical support. For more information, see
Contact Dell.
NOTE: Some items may be optional and may not ship with your monitor.
Some features may not be available in certain countries.
NOTE: If you are attaching a stand that you purchased from any other
source, follow the set up instructions that were included with the
stand.
Monitor
Stand riser
16 │ About your monitor
Stand base
Power cable (varies by
country)
DisplayPort cable
VGA cable (Japan only)
HDMI cable (shipped with
P2219H/P2319H/P2719H,
for Brazil only)
USB 3.0 upstream cable
(enables the USB ports on
the monitor)
•Quick Setup Guide
• Safety, Environmental,
and Regulatory
Information
About your monitor │ 17
Product features
The Dell P2219H/P2319H/P2419H/P2719H flat panel display has an active
matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight.
The monitor features include:
•P2219H: 54.6 cm (21.5-inch) viewable area (measured diagonally).
Resolution: Up to 1920 x 1080 through VGA, DisplayPort, and HDMI, with full-
screen support or lower resolutions.
•P2319H: 58.4 cm (23.0-inch) viewable area (measured diagonally).
Resolution: Up to 1920 x 1080 through VGA, DisplayPort, and HDMI, with full-
screen support or lower resolutions.
•P2419H: 60.5 cm (23.8-inch) viewable area (measured diagonally).
Resolution: Up to 1920 x 1080 through VGA, DisplayPort, and HDMI, with full-
screen support or lower resolutions.
•P2719H: 68.6 cm (27.0-inch) viewable area (measured diagonally).
Resolution: Up to 1920 x 1080 through VGA, DisplayPort, and HDMI, with full-
screen support or lower resolutions.
•Color gamut of 72% NTSC.
• Tilt, swivel, height, and rotate adjustment capabilities.
• Removable stand and Video Electronics Standards Association (VESA™)
100 mm mounting holes for flexible mounting solutions.
• Digital connectivity with DisplayPort and HDMI.
• Equipped with 1 USB upstream port and 4 USB downstream ports.
• Plug and play capability if supported by your system.
• On-Screen Display (OSD) adjustments for ease of set-up and screen
optimization.
• Security lock slot.
• Stand lock.
• 0.3 W standby power when in sleep mode.
• Optimize eye comfort with a flicker-free screen.
WARNING: The possible long-term effects of blue light emission from
the monitor may cause damage to the eyes, including eye fatigue,
digital eye strain, and so on. ComfortView feature is designed to reduce
the amount of blue light emitted from the monitor to optimize eye
comfort.
About your monitor │ 19
Back view
Back view with monitor stand
Label Description Use
1VESA mounting holes (100 mm
x 100 mm - behind attached
VESA Cover)
Wall mount monitor using VESA-
compatible wall mount kit (100 mm x
100 mm).
2Regulatory label Lists the regulatory approvals.
3Stand release button Releases stand from the monitor.
4Security lock slot Secures monitor with security lock
(security lock not included).
5Barcode, serial number, and
Service Tag label
Refer to this label if you need to
contact Dell for technical support.
6Cable-management slot Use to organize cables by inserting
them through the slot.
20 │ About your monitor
Side view
Label Description Use
1USB downstream ports (2) Connect your USB device.
NOTE: T
o use these ports, you must
connect the USB cable (shipped with
your monitor) to the USB-upstream
port on the monitor and to your
computer.
About your monitor │ 21
Bottom view
Bottom view without monitor stand
Label Description Use
1Power connector Connect the power cable (shipped with
your monitor).
2HDMI port Connect your computer with HDMI cable
(shipped with P2219H/P2319H/P2719H,
for Brazil only).
3Stand lock feature To lock the stand to the monitor using a
M3 x 6 mm screw (screw not included).
4DisplayPort Connect your computer with DisplayPort
cable (shipped with your monitor).
5VGA connector Connect your computer with VGA cable
(shipped with your monitor, for Japan
only).
6USB upstream port Connect the USB cable (shipped with
your monitor) to this port and your
computer to enable the USB ports on
your monitor.
7USB downstream ports (2) Connect your USB device.
NOTE: T
o use this port, you must
connect the USB cable (shipped with
your monitor) to the USB-upstream port
on the monitor and to your computer.
22 │About your monitor
Monitor specifications
Model P2219H P2319H
Screen type Active matrix - TFT LCD
Panel technology In-Plane Switching Technology
Aspect ratio 16:9
Viewable image
Diagonal
Width (active area)
Height (active area)
Tot a l a re a
546.10 mm (21.5 inches)
476.06 mm (18.74 inches)
267.79 mm (10.54 inches)
127484.10 mm2
(197.60 inch2)
584.20 mm (23.0 inches)
509.18 mm (20.05 inches)
286.42 mm (11.28 inches)
145839.33 mm2
(226.05 inch2)
Pixel pitch 0.248 mm x 0.248 mm 0.265 mm x 0.265 mm
Pixel per inch (PPI) 102 96
Viewing angle 178° (vertical) typical
178° (horizontal) typical
Luminance output 250 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)
Faceplate coating Anti-Glare with 3H hardness
Backlight LED edgelight system
Response time 8 ms (Normal)
5 ms (Fast)
Color depth 16.7 million colors
Color gamut 72% (CIE1931)
NOTE: Color gamut (typical) is based on CIE1976
(82%) and CIE1931 (72%) test standards.
Built-in devices • USB 3.0 super-speed hub (with 1 x USB 3.0 upstream
port)
• 2 x USB 3.0 downstream ports
• 2 x USB 2.0 downstream ports
About your monitor │ 23
Ports and connectors • 1 x DisplayPort version 1.2
• 1 x HDMI port version 1.4
•1 x VGA port
• 1 x USB 3.0 upstream port (bottom)
• 2 x USB 3.0 downstream ports (side)
• 2 x USB 2.0 downstream ports (bottom)
Border width (edge of
monitor to active area)
5.62 mm (Top/Left/Right)
19.99 mm (Bottom)
5.40 mm (Top/Left/Right)
19.86 mm (Bottom)
Adjustability
Height adjustable stand
Ti l t
Swivel
Pivot
130 mm
-5° to 21°
-45° to 45°
-90° to 90°
Dell Display Manager
compatibility
Yes
Security Security lock slot (cable lock sold separately)
Model P2419H P2719H
Screen type Active matrix - TFT LCD
Panel technology In-Plane Switching Technology
Aspect ratio 16:9
Viewable image
Diagonal
Width (active area)
Height (active area)
Tot a l a re a
604.52 mm (23.8 inches)
527.04 mm (20.75 inches)
296.46 mm (11.67 inches)
156246.27 mm2
(242.16 inch2)
685.99 mm (27.0 inches)
597.88 mm (23.54 inches)
336.31 mm (13.24 inches)
201073.02 mm2
(311.67 inch2)
Pixel pitch 0.275 mm x 0.275 mm 0.311 mm x 0.311 mm
Pixel per inch (PPI) 92 82
Viewing angle 178° (vertical) typical
178° (horizontal) typical
24 │ About your monitor
Luminance output 250 cd/m² (typical) 300 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)
Faceplate coating Anti-Glare with 3H hardness
Backlight LED edgelight system
Response time 8 ms (Normal)
5 ms (Fast)
Color depth 16.7 million colors
Color gamut 72% (CIE1931)
NOTE: Color gamut (typical) is based on CIE1976
(82%) and CIE1931 (72%) test standards.
Built-in devices • USB 3.0 super-speed hub (with 1 x USB 3.0 upstream
port)
• 2 x USB 3.0 downstream ports
• 2 x USB 2.0 downstream ports
Ports and connectors • 1 x DisplayPort version 1.2
•1 x HDMI port version 1.4
•1 x VGA port
• 1 x USB 3.0 upstream port (bottom)
• 2 x USB 3.0 downstream ports (side)
• 2 x USB 2.0 downstream ports (bottom)
Border width (edge of
monitor to active area)
5.38 mm (Top/Left/Right)
20.31 mm (Bottom)
6.00 mm (Top/Left/Right)
20.70 mm (Bottom)
Adjustability
Height adjustable stand
Ti l t
Swivel
Pivot
130 mm
-5° to 21°
-45° to 45°
-90° to 90°
Dell Display Manager
compatibility
Yes
Security Security lock slot (cable lock sold separately)
About your monitor │ 25
Resolution specifications
Model P2219H/P2319H/P2419H/P2719H
Horizontal scan range 30 kHz to 83 kHz (automatic)
Vertical scan range 56 Hz to 76 Hz (automatic)
Maximum preset resolution 1920 x 1080 at 60 Hz
Supported video modes
Model P2219H/P2319H/P2419H/P2719H
Video display capabilities (VGA,
HDMI & DP playback)
480i, 480p, 576i, 576p, 720p, 1080i, 1080p
Preset display modes
Display mode Horizontal
frequency
(kHz)
Vertical
frequency
(Hz)
Pixel clock
(MHz)
Sync polarity
(Horizontal/
Vertical)
VESA, 640 x 480 31.5 60.0 25.2 -/-
VESA, 640 x 480 37.5 75.0 31.5 -/-
IBM, 720 x 400 31.5 70.0 28.3 -/+
VESA, 800 x 600 37.9 60.0 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/-
VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108.0 +/+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+
VESA, 1600 x 900 60.0 60.0 108.0 +/+
VESA, 1920 x 1080 67.5 60.0 148.5 +/+
26 │ About your monitor
Electrical specifications
Model P2219H/P2319H/P2419H/P2719H
Video input signals • Analog RGB, 0.7 Volts +/- 5%, positive polarity at 75
ohm input impedance
• HDMI 1.4, 600 mV for each differential line, 100 ohm
input impedance per differential pair
• DisplayPort 1.2, 600 mV for each differential line, 100
ohm input impedance per differential pair
AC input voltage/
frequency/current
100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz / 1.5 A
(typical)
Inrush current • 120 V: 30 A (Max.) at 0 °C (cold start)
• 240 V: 60 A (Max.) at 0 °C (cold start)
Physical characteristics
Model P2219H P2319H
Signal cable type • Digital: DisplayPort, 20 pins
• Digital: HDMI, 19 pins (cable not included, except for
Brazil)
• Analog: D-Sub, 15 pins (cable not included, except
for Japan)
• Universal Serial Bus: USB, 9 pins
Dimensions (with stand)
Height (extended) 472.0 mm (18.58 inches) 481.1 mm (18.94 inches)
Height (compressed) 353.4 mm (13.91 inches) 351.1 mm (13.82 inches)
Width 487.3 mm (19.19 inches) 520.0 mm (20.47 inches)
Depth 166.0 mm (6.54 inches) 166.0 mm (6.54 inches)
Dimensions (without stand)
Height 293.4 mm (11.55 inches) 311.7 mm (12.27 inches)
Width 487.3 mm (19.19 inches) 520.0 mm (20.47 inches)
Depth 41.3 mm (1.63 inches) 41.3 mm (1.63 inches)
About your monitor│ 27
Stand dimensions
Height (extended) 400.8 mm (15.78 inches) 400.8 mm (15.78 inches)
Height (compressed) 353.4 mm (13.91 inches) 353.4 mm (13.91 inches)
Width 206.0 mm (8.11 inches) 206.0 mm (8.11 inches)
Depth 166.0 mm (6.54 inches) 166.0 mm (6.54 inches)
Base 206.0 mm x 166.0 mm
(8.11 inches x 6.54 inches)
206.0 mm x 166.0 mm
(8.11 inches x 6.54 inches)
Weight
Weight with packaging 6.26 kg (13.80 lb) 7.00 kg (15.43 lb)
Weight with stand
assembly and cables
4.72 kg (10.41 lb) 5.11 kg (11.27 lb)
Weight without stand
assembly (For wall
mount or VESA mount
considerations - no
cables)
2.75 kg (6.06 lb) 3.11 kg (6.86 lb)
Weight of stand
assembly
1.62 kg (3.57 lb) 1.67 kg (3.68 lb)
Front frame gloss 2-4 (only front chin)
Model P2419H P2719H
Signal cable type • Digital: DisplayPort, 20
pins
• Digital: HDMI, 19 pins
(cable not included)
• Analog: D-Sub, 15 pins
(cable not included,
except for Japan)
• Universal Serial Bus:
USB, 9 pins
• Digital: DisplayPort, 20
pins
• Digital: HDMI, 19 pins
(cable not included,
except for Brazil)
• Analog: D-Sub, 15 pins
(cable not included,
except for Japan)
•Universal Serial Bus:
USB, 9 pins
Dimensions (with stand)
Height (extended) 486.1 mm (19.14 inches) 524.3 mm (20.64 inches)
28 │About your monitor
Height (compressed) 356.1 mm (14.02 inches) 394.3 mm (15.52 inches)
Width 537.8 mm (21.27 inches) 609.9 mm (24.01 inches)
Depth 166.0 mm (6.54 inches) 185.0 mm (7.28 inches)
Dimensions (without stand)
Height 322.2 mm (12.68 inches) 363.0 mm (14.29 inches)
Width 537.8 mm (21.17 inches) 609.9 mm (24.01 inches)
Depth 42.8 mm (1.69 inches) 42.8 mm (1.69 inches)
Stand dimensions
Height (extended) 400.8 mm (15.78 inches) 418.4 mm (16.47 inches)
Height (compressed) 353.4 mm (13.91 inches) 371.0 mm (14.61 inches)
Width 206.0 mm (8.11 inches) 245.0 mm (9.65 inches)
Depth 166.0 mm (6.54 inches) 185.0 mm (7.28 inches)
Base 206.0 mm x 166.0 mm
(8.11 inches x 6.54 inches)
245.0 mm x 185.0 mm
(9.65 inches x 7.28 inches)
Weight
Weight with packaging 7.10 kg (15.65 l b) 9.05 kg (19.95 lb)
Weight with stand
assembly and cables
5.25 kg (11.57 lb) 6.67 kg (14.70 lb)
Weight without stand
assembly (For wall
mount or VESA mount
considerations - no
cables)
3.26 kg (7.19 lb) 4.35 kg (9.59 lb)
Weight of stand
assembly
1.67 kg (3.68 lb) 1.93 kg (4.25 lb)
Front frame gloss 2-4 (only front chin)
About your monitor │ 29
Environmental characteristics
Model P2219H/P2319H/P2419H/P2719H
Compliant standards
• ENERGY STAR certified monitor
• EPEAT registered where applicable. EPEAT registration varies by country. See
www.epeat.net for registration status by country.
• RoHS-compliant
• TCO certified displays
• BFR/PVC free monitor (excluding external cables)
• Arsenic-free glass and Mercury-free for the panel only
Te m p e r at u r e
Operating 0 °C to 40 °C (32 °F to 104 °F)
Non-operating • Storage: -20 °C to 60 °C (-4 °F to 140 °F)
• Shipping: -20 °C to 60 °C (-4 °F to 140 °F)
Humidity
Operating 20% to 80% (non-condensing)
Non-operating • Storage: 10% to 90% (non-condensing)
• Shipping: 10% to 90% (non-condensing)
Altitude
Operating 5000 m (16404 ft) (maximum)
Non-operating 12192 m (40000 ft) (maximum)
Thermal dissipation
P2219H • 126.24 BTU/hour (maximum)
•58.00 BTU/hour (typical)
P2319H • 136.58 BTU/hour (maximum)
•54.63 BTU/hour (typical)
P2419H • 143.40 BTU/hour (maximum)
• 61.46 BTU/hour (typical)
P2719H • 197.95 BTU/hour (maximum)
• 64.85 BTU/hour (typical)
30 │ About your monitor
Power management modes
If you have VESA's DPM™ compliance display card or software installed on your
computer, the monitor can automatically reduce its power consumption when not in
use. This is referred to as Power Save Mode*. If the computer detects input from
the keyboard, mouse, or other input devices, the monitor automatically resumes to
function. The following table shows the power consumption and signaling of this
automatic power saving feature.
P2219H
VESA
modes
Horizontal
sync
Vertical
sync
Video Power
indicator
Power
consumption
Normal
operation
Active Active Active White 36 W
(maximum)**
14 W (typical)
Active-off
mode
Inactive Inactive Blanked White
(blinking)
Less than
0.3 W
Switch off - - - Off Less than
0.3 W
Power Consumption Pon 12.5 W
Total Energy Consumption (TEC) 39.75 kWh
P2319H
VESA
modes
Horizontal
sync
Vertical
sync
Video Power
indicator
Power
consumption
Normal
operation
Active Active Active White 38.5 W
(maximum)**
15.2 W
(typical)
Active-off
mode
Inactive Inactive Blanked White
(blinking)
Less than
0.3 W
Switch off - - - Off Less than
0.3 W
Power Consumption Pon 13.31 W
Total Energy Consumption (TEC) 41.78 kWh
About your monitor │ 31
P2419H
P2719H
* Zero power consumption in OFF mode can only be achieved by disconnecting the
main cable from the monitor.
** Maximum power consumption with max luminance, and USB active.
VESA
modes
Horizontal
sync
Vertical
sync
Video Power
indicator
Power
consumption
Normal
operation
Active Active Active White 42 W
(maximum)**
18 W (typical)
Active-off
mode
Inactive Inactive Blanked White
(blinking)
Less than
0.3 W
Switch off - - - Off Less than
0.3 W
Power Consumption Pon 13.34 W
Total Energy Consumption (TEC) 41.92 kWh
VESA
modes
Horizontal
sync
Vertical
sync
Video Power
indicator
Power
consumption
Normal
operation
Active Active Active White 54 W
(maximum)**
16.3 W
(typical)
Active-off
mode
Inactive Inactive Blanked White
(blinking)
Less than
0.3 W
Switch off - - - Off Less than
0.3 W
Power Consumption Pon 15 W
Total Energy Consumption (TEC) 47.2 kWh
32 │ About your monitor
This document is informational only and reflects laboratory performance. Your
product may perform differently, depending on the software, components and
peripherals you ordered and shall have no obligation to update such information.
Accordingly, the customer should not rely upon this information in making decisions
about electrical tolerances or otherwise. No warranty as to accuracy or
completeness is expressed or implied.
NOTE:
Pon: Power consumption of On mode as defined in Energy Star 8.0
version.
TEC: Total energy consumption in kWh as defined in Energy Star 8.0
version.
NOTE: This monitor is ENERGY STAR certified.
This product qualifies for ENERGY STAR in the factory
default settings which can be restored by “Factory Reset”
function in the OSD menu. Changing the factory default
settings or enabling other features may increase power
consumption that could exceed the ENERGY STAR
specified limit.
About your monitor │ 33
Pin assignments
VGA connector
Pin
number
15-pin side of the
connected signal cable
1Video-Red
2Video-Green
3Video-Blue
4GND
5Self-test
6GND-R
7GND-G
8GND-B
9Computer 5 V/3.3 V
10 GND-sync
11 GND
12 DDC data
13 H-sync
14 V-sync
15 DDC clock
34 │ About your monitor
DisplayPort connector
Pin
number
20-pin side of the
connected signal cable
1ML3 (n)
2GND
3ML3 (p)
4ML2 (n)
5GND
6ML2 (p)
7ML1 (n)
8GND
9ML1 (p)
10 ML0 (n)
11 GND
12 ML0 (p)
13 GND
14 GND
15 AUX (p)
16 GND
17 AUX (n)
18 Hot Plug Detect
19 Re-PWR
20 +3.3 V DP_PWR
About your monitor │ 35
HDMI connector
Pin
number
19-pin side of the
connected signal cable
1TMDS DATA 2+
2TMDS DATA 2 SHIELD
3TMDS DATA 2-
4TMDS DATA 1+
5TMDS DATA 1 SHIELD
6TMDS DATA 1-
7TMDS DATA 0+
8TMDS DATA 0 SHIELD
9TMDS DATA 0-
10 TMDS CLOCK+
11 TMDS CLOCK SHIELD
12 TMDS CLOCK-
13 CEC
14 Reserved (N.C. on device)
15 DDC CLOCK (SCL)
16 DDC DATA (SDA)
17 DDC/CEC Ground
18 +5V POWER
19 HOT PLUG DETECT
36 │ About your monitor
Plug and play capability
You can install the monitor in any Plug and Play-compatible system. The monitor
automatically provides the computer system with its Extended Display Identification
Data (EDID) using Display Data Channel (DDC) protocols so that the system can
configure itself and optimize the monitor settings. Most monitor installations are
automatic; you can select different settings if desired. For more information about
changing the monitor settings, see Operating the monitor.
Universal Serial Bus (USB) interface
This section gives you information about the USB ports that are available on the
monitor.
NOTE: This monitor is Super-Speed USB 3.0 and High-Speed USB 2.0
compatible.
Transfer speed Data rate Power consumption
Super-speed 5 Gbps 4.5 W (Max, each port)
High speed 480 Mbps 4.5 W (Max, each port)
Full speed 12 Mbps 4.5 W (Max, each port)
USB 3.0
USB 2.0
Transfer speed Data rate Power consumption
High speed 480 Mbps 2.5 W (Max, each port)
Full speed 12 Mbps 2.5 W (Max, each port)
Low speed 1.5 Mbps 2.5 W (Max, each port)
About your monitor │ 37
USB 3.0 upstream connector
Pin number 9-pin side of the connector
1VCC
2D-
3D+
4GND
5SSTX-
6SSTX+
7GND
8SSRX-
9SSRX+
USB 3.0 downstream connector
Pin number 9-pin side of the connector
1VCC
2D-
3D+
4GND
5SSRX-
38 │ About your monitor
USB 2.0 downstream connector
Pin number 4-pin side of the connector
1VCC
2DMD
3DPD
4GND
USB ports
•1 upstream - bottom
• 2 downstream - bottom
• 2 downstream - side
NOTE: USB 3.0 functionality requires a USB 3.0-capable computer.
NOTE: The USB ports on the monitor work only when the monitor is
turned On or in power save mode. If you turn Off the monitor and then
turn it On, the attached peripherals may take a few seconds to resume
normal functionality.
LCD monitor quality and pixel policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more
pixels to become fixed in an unchanging state which are hard to see and do not
affect the display quality or usability. For more information on Dell Monitor Quality
and Pixel Policy, see www.dell.com/support/monitors.
6SSRX+
7GND
8SSTX-
9SSTX+
About your monitor │ 39
Maintenance guidelines
Cleaning your monitor
CAUTION: Read and follow the Safety instructions before cleaning the
monitor.
WARNING: Before cleaning the monitor, unplug the monitor power
cable from the electrical outlet.
For best practices, follow the instructions in the list below when unpacking,
cleaning, or handling your monitor:
• To clean your anti-static screen, lightly dampen a soft, clean cloth with water.
If possible, use a special screen-cleaning tissue or solution suitable for the
anti-static coating. Do not use benzene, thinner, ammonia, abrasive cleaners,
or compressed air.
• Use a lightly-dampened, warm cloth to clean the monitor. Avoid using
detergent of any kind as some detergents leave a milky film on the monitor.
• If you notice white powder when you unpack your monitor, wipe it off with a
cloth.
• Handle your monitor with care as a darker-colored monitor may get scratched
and show white scuff marks more than a lighter-colored monitor.
• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn off your monitor when not in use.
40 │ Setting up the monitor
Setting up the monitor
Attaching the stand
NOTE: The stand is not installed at the factory when shipped.
NOTE: The following instructions are applicable only for attaching the
stand that was shipped with your monitor. If you are attaching a stand
that you purchased from any other source, follow the set up
instructions that were included with the stand.
To attach the monitor stand:
1. Follow the instructions on the flaps of carton to remove the stand from the
top cushion that secures it.
2. Insert the stand base blocks fully into the stand slot.
3. Lift the screw handle and turn the screw clockwise.
4. After fully tightening the screw, fold the screw handle flat within the recess.
Setting up the monitor │ 41
5. Lift the cover, as shown, to expose the VESA area for stand assembly.
6. Attach the stand assembly to the monitor.
a. Fit the two tabs on the upper part of the stand to the groove on the back of
the monitor.
b. Press the stand down till it snaps into place.
7. Place the monitor upright.
NOTE: Lift the monitor carefully to prevent it from slipping or falling.
42 │ Setting up the monitor
Connecting your monitor
WARNING: Before you begin any of the procedures in this section,
follow the Safety instructions.
NOTE: Route the cables through the cable-management slot before
connecting them.
NOTE: Do not connect all cables to the computer at the same time.
To connect your monitor to the computer:
1. Turn Off your computer and disconnect the power cable.
2. Connect the VGA, DisplayPort or HDMI cable from your monitor to the
computer.
Connecting the DisplayPort (DisplayPort to DisplayPort) cable
Connecting the VGA cable (optional)
Setting up the monitor │ 43
Connecting the HDMI cable (optional)
NOTE: The graphics are used for the purpose of illustration only.
Appearance of the computer may vary.
Connecting the USB 3.0 cable
After you have completed connecting the VGA/DisplayPort/HDMI cable, follow the
procedures below to connect the USB 3.0 cable to the computer and complete
your monitor setup:
1. Connect the upstream USB 3.0 port (cable supplied) to an appropriate USB
3.0 port on your computer. (See Bottom view for details.)
2. Connect the USB 3.0 peripherals to the downstream USB 3.0 ports on the
monitor.
3. Plug the power cables for your computer and monitor into a nearby outlet.
NOTE: Use the cable slot on the monitor stand to organize the cables.
4. Turn On the monitor and the computer.
If your monitor displays an image, instal lation is complete. If it does not display
an image, see Universal Serial Bus (USB) specific problems.
44 │ Setting up the monitor
Organizing your cables
After attaching all necessary cables to your monitor and computer, (See
Connecting your monitor for cable attachment,) organize all cables as shown
above.
Removing the monitor stand
NOTE: To prevent scratches on the LCD screen when removing the
stand, ensure that the monitor is placed on a soft, clean surface.
NOTE: The following instructions are applicable only for attaching the
stand that was shipped with your monitor. If you are attaching a stand
that you purchased from any other source, follow the set up
instructions that were included with the stand.
Setting up the monitor │ 45
To remove the stand:
1. Place the monitor on a soft cloth or cushion.
2. Press and hold the stand release button.
3. Lift the stand up and away from the monitor.
VESA wall mounting (optional)
(Screw dimension: M4 x 10 mm).
Refer to the instructions that come with the VESA-compatible wall mounting kit.
1. Place the monitor panel on a soft cloth or cushion on a stable flat table.
2. Remove the stand. (See Removing the monitor stand)
3. Use a Phillips crosshead screwdriver to remove the four screws securing the
plastic cover.
4. Attach the mounting bracket from the wall mounting kit to the monitor.
5. Mount the monitor on the wall. For more information, see the documentation
that shipped with the wall mounting kit.
NOTE: For use only with with UL or CSA or GS-listed wall mount
bracket with minimum weight or load bearing capacity of 11.00 kg
(P2219H) / 12.44 kg (P2319H) / 13.04 kg (P2419H) / 17.40 kg (P2719H).
46 │ Operating the monitor
Operating the monitor
Power on the monitor
Press the Power button to turn On the monitor.
Using the front-panel controls
Use the control buttons on the front of the monitor to adjust settings.
The following table describes the front-panel buttons:
Front-panel button Description
1
Shortcut key/
Preset Modes
Use this button to choose from a list of preset color
modes.
2
Shortcut key/
Input Source
Use this button to choose from a list of video
signals that may be connected to your monitor.
Operating the monitor │ 47
Front-panel button
Use the buttons on the front of the monitor to adjust the image settings.
Front-panel button Description
1
Up
Use the Up button to adjust (increase ranges) items in
the OSD menu.
2
Down
Use the Down button to adjust (decrease ranges) items
in the OSD menu.
3
OK
Use the OK button to confirm your selection.
4
Back
Use the Back button to go back to the previous menu.
3
Menu
Use the MENU button to launch the On-Screen
Display (OSD). See Accessing the menu system.
4
Exit
Use this button to exit the OSD main menu.
5
Power
(with power light
indicator)
Use the Power button to turn the monitor On and
Off.
The white light indicates the monitor is On and fully
functional. A blinking white light indicates the
power save mode.
48 │ Operating the monitor
Using the On-Screen Display (OSD) menu
Accessing the menu system
NOTE: If you change the settings and then either proceed to another
menu or exit the OSD menu, the monitor automatically saves those
changes. The changes are also saved if you change the settings and
then wait for the OSD menu to disappear.
1. Press the button to launch the OSD menu and display the main menu.
NOTE: Auto Adjust is only available when you use the analog (VGA)
connector.
2. Press the and buttons to move between the setting options. As you
move from one icon to another, the option name is highlighted. See the
following table for a complete list of all the options available for the monitor.
3. Press the or or button once to activate the highlighted option.
4. Press the and buttons to select the desired parameter.
5. Press to enter the submenu and then use the directional buttons,
according to the indicators on the menu, to make your changes.
6. Select the button to return to the main menu.
Operating the monitor │ 49
Icon Menu and
Submenus
Description
Brightness/
Contrast
Use this menu to activate Brightness/Contrast
adjustment.
Brightness Brightness adjusts the luminance of the backlight.
Press the button to increase the brightness and
press the button to decrease the brightness (min.
0 / max. 100).
NOTE: Manual adjustment of Brightness is disabled
when Dynamic Contrast is switched On.
Contrast Adjust the Brightness first, and then adjust the
Contrast only if further adjustment is necessary.
Press the button to increase the contrast and
press the button to decrease the contrast (min. 0
/ max. 100).
The Contrast function adjusts the degree of
difference between darkness and lightness on the
monitor screen.
50 │ Operating the monitor
Auto Adjust Use this menu to activate automatic setup and adjust
menu.
Auto Adjust allows the monitor to self-adjust to the
incoming video signal. After using Auto Adjust, you
can further tune your monitor by using the Pixel
Clock (Coarse) and Phase (Fine) controls under
Display settings.
NOTE: In most cases, Auto Adjust produces the
best image for your configuration.
NOTE: Auto Adjust option is only available when
you are using the analog (VGA) connector.
Operating the monitor │ 51
Input Source Use the Input Source menu to select between the
different video signals that may be connected to your
monitor.
VGA Select the VGA input when you are using the analog
(VGA) connector.
DP Select the DP input when you are using the
DisplayPort (DP) connector.
HDMI Select the HDMI input when you are using the HDMI
connector.
Auto Select Turning on the function allows you to scan for
available input sources.
Reset Input
Source
Reset your monitor input settings to the factory
settings.
Color Use Color to adjust the color setting mode.
52│ Operating the monitor
Preset Modes Allows you to choose from a list of preset color
modes.
•Standard: Loads the monitor's default color
settings. This is the default preset mode.
•ComfortView: Decreases the level of blue light
emitted from the screen to make viewing more
comfortable for your eyes.
WARNING: The possible long-term effects of
blue light emission from the monitor may
cause personal injury such as digital eye
strain, eye fatigue and damage to the eyes.
Using monitor for extended periods of time
may also cause pain in parts of body such as
neck, arm, back and shoulder.
To reduce the risk of eye strain and neck/arm/
back/shoulder pain from using the monitor for long
periods of time, we suggest you to:
1. Set the distance of the screen between 20 to
28 inches (50 - 70 cm) from your eyes.
2. Blink frequently to moisten your eyes or wet
your eyes with water after prolonged usage of
the monitor.
3. Take regular and frequent breaks for 20 minutes
every two hours.
4. Look away from your monitor and gaze at a
distant object at 20 feet away for at least 20
seconds during the breaks.
5. Perform stretches to relieve tension in the neck,
arm, back, and shoulders during the breaks.
•Movie: Loads color settings ideal for movies.
•Game: Loads color settings ideal for most gaming
applications.
•Warm: Increases the color temperature. The
screen appears warmer with a red/yellow tint.
•Cool: Decreases the color temperature. The
screen appears cooler with a blue tint.
Operating the monitor │ 53
Preset Modes •Custom Color: Al lows you to manual ly adjust the
color settings.
Use the and buttons to adjust the three
colors (R, G, B) values and create your own preset
color mode.
Input Color
Format
Allows you to set the video input mode to:
RGB: Select this option if your monitor is connected
to a computer (or DVD player) using the DisplayPort
or HDMI cable.
YPbPr: Select this option if your DVD player
supports only YPbPr output.
54 │ Operating the monitor
Hue This feature can shift the color of the video image to
green or purple. This is used to adjust the desired
flesh tone color. Use or to adjust the hue from
'0' to '100'.
NOTE: Hue adjustment is available only when you
select Movie or Game preset mode.
Saturation This feature can adjust the color saturation of the
video image. Use or to adjust the saturation
from '0' to '100'.
NOTE: Saturation adjustment is available only
when you select Movie or Game preset mode.
Reset Color Reset your monitor’s color settings to the factory
settings.
Operating the monitor │ 55
Display Use Display to adjust image.
Aspect Ratio Adjusts the image ratio to Wide 16:9, 4:3, or 5:4.
Horizontal
Position Use or to adjust the image left or right.
Minimum is '0' (-).
Maximum is '100' (+).
Vertical
Position Use or to adjust the image up or down.
Minimum is '0' (-).
Maximum is '100' (+).
NOTE: Horizontal Position and Vertical Position
adjustments are only available for VGA input.
56 │ Operating the monitor
Sharpness This feature can make the image look sharper or
softer.
Use or to adjust the sharpness from '0' to
'100'.
Pixel Clock The Phase and Pixel Clock adjustments allow you
to adjust your monitor to your preference.
Use or to adjust for best image quality.
Phase If satisfactory results are not obtained using the
Phase adjustment, use the Pixel Clock (coarse)
adjustment and then use Phase (fine), again.
NOTE: Pixel Clock and Phase adjustments are only
available for VGA input.
Dynamic
Contrast
Allows you to increase the level of contrast to
provide sharper and more detailed image quality.
Use to enter the submenu. Then use to turn
on or turn off the Dynamic Contrast function.
NOTE: Dynamic Contrast provides higher contrast
if you select Game or Movie preset mode.
Response Time Allows you to set the Response Time to Normal or
Fast.
Reset Display Select this option to restore default display settings.
Operating the monitor │ 57
Menu Select this option to adjust the settings of the OSD,
such as, the languages of the OSD, the amount of
time the menu remains on screen, and so on.
Language Sets the OSD display to one of the eight languages
(English, Spanish, French, German, Brazilian
Portuguese, Russian, Simplified Chinese, or
Japanese).
Rotation Rotates the OSD by 90 degrees counter-clockwise.
You can adjust the menu according to your Display
Rotation.
Tra ns paren cy Select this option to change the menu transparency
by pressing the and buttons (min. 0 / max.
100).
Tim er Sets the length of time the OSD will remain active
after the last time you pressed a button.
Use or to adjust the slider in 1 second
increments, from 5 to 60 seconds.
Reset Menu Reset all OSD settings to the factory preset values.
58 │ Operating the monitor
Personalize
Shortcut Key 1 Allows you to choose a feature from Preset Modes,
Brightness/Contrast, Auto Adjust, Input Source,
Aspect Ratio, or Rotation and set it as a shortcut
key.
Shortcut Key 2
Power Button
LED
Allows you to set the power LED indicator On or Off
to save energy.
USB Allows you to enable or disable USB function during
monitor standby mode.
NOTE: USB ON/OFF under standby mode is only
available when the USB upstream cable is
unplugged. This option will be greyed out when the
USB upstream cable plugs in.
Reset
Personalization
Reset all settings under the Personalize menu to
the factory preset values.
Operating the monitor │ 59
Others Select this option to adjust the OSD settings, such as
DDC/CI, LCD Conditioning, and so on.
Display Info Displays the monitor's current settings.
DDC/CI DDC/CI (Display Data Channel/Command Interface)
allows your monitor parameters (brightness, color
balance, and etc.) to be adjustable via the software
on your computer. You can disable this feature by
selecting Off. Enable this feature for best user
experience and optimum performance of your
monitor.
60 │ Operating the monitor
NOTE: This monitor has a built-in feature to automatically calibrate the
brightness to compensate for LED aging.
LCD
Conditioning
Helps reduce minor cases of image retention.
Depending on the degree of image retention, the
program may take some time to run. You can enable
this feature by selecting On.
Service Tag Displays the service tag of your monitor. This string is
required when you look for phone support, check
your warranty status, update drivers on Dell's
website, etc.
Reset Others Reset all settings under the Others menu to the
factory preset values.
Factory Reset Restore all preset values to the factory default
settings. These are also the settings for ENERGY
STAR® tests.
Operating the monitor │ 61
OSD warning message
When the Dynamic Contrast feature is enabled (in these preset modes: Game or
Movie), manual brightness adjustment is disabled.
When the monitor does not support a particular resolution mode, you will see the
following message:
This means that the monitor cannot synchronize with the signal that it is receiving
from the computer. See Monitor specifications for the Horizontal and Vertical
frequency ranges addressable by this monitor. Recommended mode is 1920 x 1080.
NOTE: The message may be slightly different according to the
connected input signal.
You will see the following message before the DDC/CI function is disabled:
62 │ Operating the monitor
When the monitor goes into power-save mode, the following message appears:
NOTE: The message may be slightly different according to the
connected input signal.
Activate the computer and wake up the monitor to gain access to the OSD.
The OSD functions only in the normal operation mode. If you press any button other
than the power button during the Active-off mode, the following message will
appear depending on the selected input:
Activate the computer and the monitor to gain access to the OSD.
NOTE: The message may be slightly different according to the
connected input signal.
If either VGA, HDMI, or DisplayPort input is selected and the corresponding cable is
not connected, a floating dialog box as shown below appears.
or
Operating the monitor │ 63
or
See Trou b l es hoot in g for more information.
Setting the maximum resolution
To set the maximum resolution for the monitor:
In Windows® 7, Windows® 8, and Windows® 8.1:
1. For Windows® 8 and Windows® 8.1 only, select the Desktop tile to switch to
classic desktop.
2. Right-click on the desktop and click Screen Resolution.
3. Click the dropdown list of the Screen Resolution and select 1920 x 1080.
4. Click OK.
In Windows® 10:
1. Right-click on the desktop and click Display settings.
2. Click Advanced display settings.
3. Click the dropdown list of Resolution and select 1920 x 1080.
4. Click Apply.
If you do not see 1920 x 1080 as an option, you may need to update your graphics
driver. Depending on your computer, complete one of the following procedures:
64 │ Operating the monitor
If you have a Dell desktop or portable computer:
•Go to http://www.dell.com/support, enter your service tag, and download
the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
• Go to the support site for your computer and download the latest graphic
drivers.
• Go to your graphics card website and download the latest graphic drivers.
Using the tilt, swivel, and vertical extension
NOTE: The following instructions are applicable only for attaching the
stand that was shipped with your monitor. If you are attaching a stand
that you purchased from any other source, follow the set up
instructions that were included with the stand.
Til t , swive l
With the stand attached to the monitor, you can tilt and swivel the monitor for the
most comfortable viewing angle.
NOTE: The stand is not installed at the factory when shipped.
Operating the monitor │ 65
Vertical extension
NOTE: The stand extends vertically up to 130 mm. The figure below
illustrates how to extend the stand vertically.
Rotating the monitor
Before you rotate the monitor, your monitor should be fully vertically extended
(Vertical extension) and fully tilted up to avoid hitting the bottom edge of the
monitor.
66 │ Operating the monitor
Rotate clockwise
Rotate counterclockwise
NOTE: To use the Display Rotation function (Landscape versus Portrait
view) with your Dell computer, you require an updated graphics driver
that is not included with this monitor. To download the graphics driver,
go to www.dell.com/support and see the Download section for Video
Drivers for latest driver updates.
NOTE: When in the Portrait View Mode, you may experience
performance degradation in graphic-intensive applications (3D Gaming
and etc.).
Operating the monitor │ 67
Adjusting the rotation display settings of your system
After you have rotated your monitor, you need to complete the procedure below to
adjust the Rotation Display Settings of your system.
NOTE: If you are using the monitor with a non-Dell computer, you need
to go the graphics driver website or your computer manufacturer
website for information on rotating the 'contents' on your display.
To adjust the Rotation Display Settings:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab and click Advanced.
3. If you have an ATI graphics card, select the Rotation tab and set the
preferred rotation.
4. If you have an nVidia graphics card, click the nVidia tab, in the left-hand
column select NVRotate, and then select the preferred rotation.
5. If you have an Intel® graphics card, select the Intel graphics tab, click
Graphic Properties, select the Rotation tab, and then set the preferred
rotation.
NOTE: If you do not see the rotation option or it is not working
correctly, go to www.dell.com/support and download the latest driver
for your graphics card.
68 │ Tro ub l e sh ooti ng
Troubleshooting
WARNING: Before you begin any of the procedures in this section,
follow the Safety instructions.
Self-test
Your monitor provides a self-test feature that allows you to check whether your
monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by
performing the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer.
3. Turn on th e m on ito r.
The floating dialog box should appear on-screen (against a black background), if the
monitor cannot sense a video signal and is working correctly. While in self-test
mode, the power LED remains white. Also, depending upon the selected input, one
of the dialogs shown below will continuously scroll through the screen.
or
or
Tro ub l es ho ot in g │ 69
4. This box also appears during normal system operation, if the video cable
becomes disconnected or damaged.
5. Turn Off your monitor and reconnect the video cable; then turn On both your
computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check
your video controller and computer, because your monitor is functioning properly.
Built-in diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or with
your computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is
unplugged and the monitor is in self-test mode.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the
screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The
monitor then goes into the self-test mode.
70 │ Trou b l esh oo ti ng
3. Press and hold Button 1 on the front panel for 5 seconds. A gray screen
appears.
4. Carefully inspect the screen for abnormalities.
5. Press Button 1 on the front panel again. The color of the screen changes to
red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white, and
text screens.
The test is complete when the text screen appears. To exit, press Button 1 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool,
the monitor is functioning properly. Check the video card and computer.
Common problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common
symptoms
What you
experience
Possible solutions
No Video/Power
LED off
No picture • Ensure that the video cable
connecting the monitor and the
computer is properly connected and
secure.
• Verify that the power outlet is
functioning properly using any other
electrical equipment.
• Ensure that the power button is
pressed fully.
• Ensure that the correct input source is
selected in the Input Source menu.
Tro ub l e sho ot in g│ 71
No Video/Power
LED on
No picture or no
brightness
• Increase brightness & contrast
controls via OSD.
• Perform monitor self-test feature
check.
• Check for bent or broken pins in the
video cable connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is
selected in the Input Source menu.
Poor Focus Picture is fuzzy,
blurry, or ghosting
• Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel Clock
controls via OSD.
• Eliminate video extension cables.
• Reset the monitor to factory settings.
• Change the video resolution to the
correct aspect ratio.
Shaky/Jittery
Video
Wavy picture or
fine movement
• Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel Clock
controls via OSD.
• Reset the monitor to factory settings.
• Check environmental factors.
• Relocate the monitor and test in
another room.
Missing Pixels LCD screen has
spots
•Cycle power On-Off.
• Pixel that is permanently Off is a
natural defect that can occur in LCD
technology.
• For more information on Dell Monitor
Quality and Pixel Policy, see Dell
Support site at: http://
www.dell.com/support/monitors.
72│ Trou b l e sho ot in g
Stuck-on Pixels LCD screen has
bright spots
•Cycle power On-Off.
• Pixel that is permanently off is a
natural defect that can occur in LCD
technology.
• For more information on Dell Monitor
Quality and Pixel Policy, see Dell
Support site at: http://
www.dell.com/support/monitors.
Brightness
Problems
Picture too dim or
too bright
• Reset the monitor to factory settings.
• Perform Auto Adjust via OSD.
• Adjust brightness & contrast controls
via OSD.
Geometric
Distortion
Screen not
centered correctly
• Reset the monitor to factory settings.
• Perform Auto Adjust via OSD.
• Adjust horizontal & vertical controls
via OSD.
• When using HDMI/DisplayPort input,
the positioning adjustments are not
available.
Horizontal/
Vertical Lines
Screen has one or
more lines
• Reset the monitor to factory settings.
• Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel Clock
controls via OSD.
• Perform monitor self-test feature
check and determine if these lines are
also in self-test mode.
• Check for bent or broken pins in the
video cable connector.
• Run the built-in diagnostics.
• When using HDMI/DisplayPort input,
the Pixel Clock and Phase
adjustments are not available.
Tro ub l e sh oot in g │ 73
Synchronization
Problems
Screen is
scrambled or
appears torn
• Reset the monitor to factory settings.
• Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel Clock
controls via OSD.
• Perform monitor self-test feature
check to determine if the scrambled
screen appears in self-test mode.
• Check for bent or broken pins in the
video cable connector.
• Restart the computer in the safe
mode.
Safety Related
Issues
Visible signs of
smoke or sparks
• Do not perform any troubleshooting
steps.
•Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions on &
off
• Ensure that the video cable
connecting the monitor to the
computer is connected properly and is
secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature
check to determine if the intermittent
problem occurs in self-test mode.
Missing Color Picture missing
color
• Perform monitor self-test feature
check.
• Ensure that the video cable
connecting the monitor to the
computer is connected properly and is
secure.
• Check for bent or broken pins in the
video cable connector.
74 │ Trou b l esh oo ti ng
Product specific problems
Common
symptoms
What you
experience
Possible solutions
Screen image is too
small
Image is centered
on screen, but
does not fill entire
viewing area
•Check the Aspect Ratio setting in the
Display menu OSD.
• Reset the monitor to factory settings.
No Input Signal
when user controls
are pressed
No picture, the
LED light is white
• Check the signal source. Ensure the
computer is not in the power saving
mode by moving the mouse or pressing
any key on the keyboard.
• Check whether the signal cable is
plugged in properly. Re-plug the signal
cable if necessary.
• Reset the computer or video player.
The picture does
not fill the entire
screen
The picture cannot
fill the height or
width of the screen
• Due to different video formats (aspect
ratio) of DVDs, the monitor may display
in full screen.
• Run the built-in diagnostics.
NOTE: When choosing HDMI/DisplayPort mode, the Auto Adjust
function will not be available.
Wrong Color Picture color not
good
• Change the settings of the Preset
Modes in the Color menu OSD
depending on the application.
• Adjust R/G/B value under Custom
Color in Color menu OSD.
• Run the built-in diagnostics.
Image retention
from a static
image left on the
monitor for a long
period of time
Faint shadow
from the static
image displayed
appears on the
screen
•Use the Power Management feature
to turn off the monitor at all times
when not in use (for more information,
see Power management modes).
• Alternatively, use a dynamically
changing screensaver.
Tro ub l e sh oot in g │ 75
Universal Serial Bus (USB) specific problems
Common
symptoms
What you
experience
Possible solutions
USB interface is
not working
USB peripherals
are not working
• Check that your monitor is turned On.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Switch Off and then turn On the
monitor again.
• Reboot the computer.
• Some USB devices like external
portable HDD require higher electric
current; connect the device directly to
the computer system.
Super Speed USB
3.0 interface is
slow
Super Speed USB
3.0 peripherals
working slowly or
not working at all
• Check that your computer is USB 3.0-
capable.
• Some computers have USB 3.0, USB
2.0, and USB 1.1 ports. Ensure that the
correct USB port is used.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Reboot the computer.
Wireless USB
peripherals stop
working when a
USB 3.0 device is
plugged in
Wireless USB
peripherals
responding slowly
or only working as
the distance
between itself and
its receiver
decreases
• Increase the distance between the
USB 3.0 peripherals and the wireless
USB receiver.
• Position your wireless USB receiver as
close as possible to the wireless USB
peripherals.
• Use a USB-extender cable to position
the wireless USB receiver as far away
as possible from the USB 3.0 port.
76 │ Appendix
Appendix
WARNING: Safety instructions
WARNING: Use of controls, adjustments, or procedures other than
those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Safety, Environmental, and
Regulatory Information (SERI).
FCC notices (U.S. only) and other regulatory information
For FCC notices and other regulatory information, see the regulatory compliance
website located at www.dell.com/regulatory_compliance.
Contact Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
Dell provides several online and telephone-based support and service
options. Availability varies by country and product, and some services may
not be available in your area.
• Online technical assistance — www.dell.com/support/monitors
•Contacting Dell — www.dell.com/contactdell